questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[orchid phoenix]

Hello dear pubg mobile My account was blocked while playing arena at 5 am today. And I didn't break any rules. I would be happy if someone can help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid phoenix.

[hard urchin]

@celest shadow

[tough quartz]

Hello dear developers,I was banned 2022/01/05 by mistake,I ask you to reconsider the account ban,I don't use cheats,I don't change files in the game,I play honestly,I wrote to support that my email was hacked and asked to untie it, maybe the machines did something to my account,I regularly buy UC,I ask you to unban the account,I hope for your understanding,I don't want to leave the game,but if you ban honest players, then I have to leave, there's no point in playing on to get banned again for nothing I hope you will change your mind and unban. My account ID is 5595201394

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tough quartz.

[plush veldt]

my account was banned 10 years for no reason ..i got banned after buying uc ...but i am buying uc at the game..not buying uc illegal..after i play second macth at livik..i got banned ..please i want my account back..i am are normal players...my KD just 2.10 ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush veldt.

[rotund cobalt]

Hello I need some help

?

Any body there

[wraith rock]

How can you go about reporting these and getting them banned not only are the streaming it and it’s been reported and supposedly banned but here are there names in a screen shot I just about got

[night cloak]

to whom should I report the error?

[rotund cobalt]

@polar marsh can u plz help me with a problem

[sick shale]

Are they cheating on livestream?

[sick shale]

What is the problem?

[sick shale]

What error?

[rotund cobalt]

@sick shale bro since the last update my game is not logging in with Facebook I have tried every thing cleared cache n deleted the game several times but nothings working

[hard urchin]

@sick shale any Help with my case

[sick shale]

You may refer to Piston's previous message.

[sick shale]

Where do you reside?

[rotund cobalt]

@sick shale Pakistan

[sick shale]

Using the global version?

[rotund cobalt]

@sick shale what does that mean 😦

[hard urchin]

@sick shale okay i have went to store so if i enter his id in Id verification menu
Will he receive RP?

[sick shale]

Are you using the Korean version or other regional version of PUBG MOBILE?

[rotund cobalt]

@sick shale no not the Korean version

[sick shale]

Yes, please confirm their ID before proceeding.

[sick shale]

Can you take a screenshot of the issue?

[grizzled cedar]

<@&481161015728406538> just want to let you know there is this spam in the server

Doesn’t seems legit

[slim flint]

Hello My name is (ST・CRAZY9) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5289404691)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slim flint.

[sick shale]

They have been banned from the server, @grizzled cedar. Thank you for the report.

In the future, use #discord for such reports.

[round spear]

I'm trying to link my phone number but I'm not getting any verification code

[storm flume]

Please contact the customer service for further assistance, @round spear. Refer to subpoint 5.4 in #faq for further information.

[round spear]

The bot keeps on ending the conversation in the customer service.

[dim surge]

hi i need help from admin

[grizzled cedar]

Also I’ve come across a bug with my squad that we cant manage to make mics work.we tried everything and we can’t hear each other’s

[vague holly]

Can I get any help with the mic problems today because my mic is not working and audio for teammates is not aswell

[vague holly]

Same here

[grizzled cedar]

So its probably server wide

[sick shale]

Send a report in #928199003353538601 in compliance with its pinned messages.

[grizzled cedar]

Alright thx

[buoyant python]

account name: Manéمصر
id: 5842939362
Dear Pubg banning my account is a great injustice because I have been
playing the game since season 13 and I have not used any cheat programs or
use of errors. im play in an honest manner
i hope to help me
thanks pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant python.

[modern bough]

Yo why is this happening tho? Can I please have no life in peace?

[soft laurel]

when is metro royale ending?

[serene bison]

Who can help me for recovering my banned account 🙁

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene bison.

Please refer to the private message from @polar marsh for further information, @acoustic grove.

[devout lark]

Aoa,Today i am playing pubg and suddenly a background music/sound tune start playing. Background sound on hojata mene audio mein off kia howa music lekin phir b peechy koi music chalta ha jo k glitch ha uska koi solution.us sound ki waja se pubg ni kheli jarahi bohat unchu awaz ha restart b kia ha kitni dafa but ni koi faraq para. Continuously sound music tune jesa aara ha

[rocky quail]

I wanna know why both of my fnds account got ban for no reason, all they did was logout and login 2-3 times...?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @rocky quail.

[odd niche]

Hi, my account has been banned and I didn't violate the rules of the game and my account status appears to me normal, but I cannot log in my ID:5297077828

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd niche.

[devout lark]

?

[lean temple]

help ... is anybody there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lean temple. Remember to read through #faq before asking questions in the support channels.

[unborn ice]

Mic issue, cant hear teammate

[stone pulsar]

Is the mic issue server wide?

[olive dove]

Submit a report in this thread #928199003353538601 if you're facing issues with microphone, please include a brief description and the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean temple.

[valid parrot]

Hello, I have a problem, my account was blocked due to the not updated emulator, but I recently played on the phone without using third-party programs and an emulator, could you unblock me? id: 5551418443. nickname: sssmmmiiigggoo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @valid parrot.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusky forge. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @dusky forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky forge.

[spring blade]

Hey does anyone know why the mics arent working

@dusky forge

[static sleet]

Please refer to this response, @spring blade.

[spring blade]

Ok thanks

[mystic garden]

Mics aren’t working for 12 hours already.
Is there at least an update on this issue?

[storm flume]

Please refer to this channel's pinned messages for further information, @mystic garden:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[long breach]

please help I get this message

@polar marsh

[lilac inlet]

Hello I want to report a bug with the sound and mic, since yesterday they will not work

/rank

[tribal cosmos]

Same

No one can communicate at all

Is it gonna be fixed today?

[mystic garden]

It was there for 12 hours already… and no updates on how to fix it or when is it fixed.

[tribal cosmos]

Thank you

It's just unplayable like this. Become boring

Why is PUBG not saying a thing about??

That sums it up. Lmao

[mystic garden]

Yeah u can’t hear friends or communicate at all. Yet no freaking updates on this issue.
Ugh 1 billion dollar company and yet…

[tribal cosmos]

True that

[night cloak]

Its annoying asf

[tribal cosmos]

Indeed

[mystic garden]

U know whats so weird? the mics are only working on ME server

[tribal cosmos]

Really? Wtf is that?

[tiny zealot]

Why Rating Protection didn't work on mirror world?

<@&481161015728406538>

[storm flume]

Please refer to this channel's pinned messages for further information, @lilac inlet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[mystic garden]

Yeah andI have no idea whats taking them 12 hours to fix this or at least give us updates

[wintry fog]

can you help me

In the rum the player is verey slow

hey

[craggy idol]

Hello, my name in the game is シ丨ＥＲＲＯＲ and I am a content creator in Tik Tok and this is the link to my channel https://vm.tiktok.com/ZSeJAsgsh/ You can check the Tik Tok page and I am playing from the tenth season of the game and it is impossible for me to cheat in front of My followers, I am also keen on my reputation and the reputation of the game. My account was blocked by mistake and I did not commit any violation. Please review my account. I did not add any files, manipulate the system or any cheating method. The account without my account. I cannot live and I will not be able to play without my account. I also ship and support a company in Beji. By God, in my life, I have not tampered with the game files and you will not see any problem from me anymore. The important thing is that you open my account for me and I will pay the company 500 dollars. If the account is opened, I will pay you any amount. They fixed your system, it is possible to ruin I want my account, O employee of the company, I want to return to an account, I swear to God, I decided the injustice. I started to open an account and I found a band for 10 years. The reason is not clear to you. I ask you to release the band. I am honest, so play this account number 5645809843.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy idol.

[eternal mesa]

<@&481161015728406538> eta on microphones coming back?

[olive dove]

The issue has been reported already, you may leave your feedback in #928199003353538601.
Please avoid mentioning the moderator role unless it is an emergency related to the server.

[eternal mesa]

Was asking for when it would be back up and running.

[olive dove]

No ETA.

[eternal mesa]

💀

[keen dock]

Discord be like “our coms still work 🤷🏻‍♂️”

[eternal mesa]

Even though some people can’t. The game sound cuts out or is super quiet. #brokengame

[noble prawn]

User was found cheating, I was sent a message and he wasn't actually banned??
https://youtu.be/YNF2x4ansHs

[gentle epoch]

Hi everyone I have problem can you help me?

[sour garden]

I can't hear anyone or they can't talk to me

[serene rose]

State your issue, available staff will help you.

[astral moth]

Mics not working !

[gentle epoch]

Thanks I can't join to pubg mena discord server can you help me?

[olive dove]

We ask you to be patient, the developers are working on it. Apologies for the inconvenience.

So please if you do not have any other inquiries, you may move to #pubg-mobile chat.

[serene rose]

Is it showing you are banned from this guild ? If yes, you can join that server with an alternative account and appeal for an unban to any of its admin.

[gentle epoch]

Ok thanks for your help

[wintry fog]

Bad Game

Support ----> zerp

zero

[magic silo]

I am facing this issue since the new mode ‘mirror world’ came.I didn’t even see the enemies and they kill me.Please fix this ASAP. Its my fourth time reporting this issue but no response from you.I am unable to push my rank.Please fix this Or else I’ll leave this game permanently.
Id: 5120880522
Device: iphone 8 plus
Internet: cellular (Telenor)
Country: Pakistan

[cobalt hearth]

Hello guys, i have an issue, is there anyone from the support staff who can help me?

[placid zenith]

Hello guys my Account has been banned, but don't use any cheat or don't sell my account, who can help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid zenith.

[abstract anvil]

Just wondering, is the game Mic Audio bugged? Cuz me and couple of my friends can't hear people or each others #questions

[quiet sigil]

Yeah Rest In Peace Audio, no in game comms rn

[hollow dagger]

Hello dear developers! I have a very big problem and I ask you to take serious measures and help me get it back! Because of the sign with the ban I saw , I was very upset about the actions of these intruders ! Help me get my akkun back in one piece! To which address should I send you my ID and nickname so that you can review and help me with the account refund ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow dagger.

[night cloak]

Hello, me and many of my friends are not able to talk while in the match but we are able to talk in the lobby.

[twilit yacht]

i enter the cheer park and get ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twilit yacht.

[worn snow]

Hello, when you fix the gun sound issue from tdm, and also facing some time annoying music in lobby even i uncheck the music button…

[bronze carbon]

Help

Device’s iPhone 13 pro max

[worn snow]

This is the annoying sond and I don’t know where it come from? Device 11 pro max on wifi

[stone pulsar]

I got muted in game for saying the f word is there anyway way I can get in muted that’s kinda dumb especially cause mic’s aren’t working

[frosty basalt]

Fix the damn mic glitch @polar marsh

[frosty basalt]

Turn off the music bruh from setting….

[worn snow]

Watch full video first lol

[frosty basalt]

💀

Either your game or phone on sumthing🤣

[knotty pecan]

almost everyone is having the mic glitch. pls fix it. and also the parachute glitch.

[knotty pecan]

thats not from pubg, u got something going on ur phone.

[frosty shore]

@polar marsh pls fix the muted mic glitch that is effecting literally everyone and especially people pushing rank at this moment!!!

[unkempt estuary]

Why can’t I hear any of my teammates even though my mic is on

[night cloak]

Because I don’t work for anyone

[pure raft]

Your device is with the issue not the game 😂😂

[wicked vessel]

No, its a glitch happening to almost everyone

[latent jungle]

@polar marsh I am facing this issue the mic in game isn't working and my teammates can't hear me and there all having the same issue I checked pubg new state and it doesn't have this issue please fix thank you! I love playing pubg mobile just fix this it just started this morning

[pure raft]

I know right brr, just joking. Y’all shouldn’t blame pubg 😂😂

[latent jungle]

I'm trying to rank with my clan UnitedAgent and we can't rank good because we can't hear each other

[pure raft]

Y’all make use of discord to communicate

[latent jungle]

It's too inconvenient

[pure raft]

Pubg in the highest mud!

[latent jungle]

And not everyone has discord

[pure raft]

The developers are on holiday so y’all have to play like that till they wake up lol

[latent jungle]

When will they wake up reeee

[trail fiber]

Mic suck lol

[wicked vessel]

Why can’t i use my other tdm layouts? Is it a glitch or what??

[frosty shore]

I just tried it and it ruins the audio in the game too ;-; so I’m moving to new state for the night

[latent jungle]

Yeah same and it does ruin the audio

[half yarrow]

My game keeps saying this even after I uninstalled

[velvet bone]

Ban turkish players from europe region please

They're all hackers

[half yarrow]

Like last night my game was working now out of nowhere it's saying this today and idk what to do

[velvet bone]

Get rekt

[half yarrow]

Also it's just my main my alts for the free weekly rank rewards are working properly just not on my main which is weird

[night cloak]

@polar marsh solve the mic issue

[long breach]

@half yarrow bro the same thing happens to me too

[half yarrow]

Like idk what's going on all my people are on just I'm not can't be from exploiting bc I don't do any of that and also I'm not the worst but not the best but still pretty bad all in all lol

[elder wadi]

Broken mic as well

[long breach]

bro my friends and other discord people complain about the same mistake

[half yarrow]

Most people I run with are on the regional leaderboard even and are legit and they are all on right now just won't let me I've uninstalled 3x tried support email told me to use in-game support which is just all automated and doesn't get anything fixed

[long breach]

hey bro i got someone who speaks spanish to help me he says he already fixed it

Let's try

[half yarrow]

I can't read that

[long breach]

Translate it

[remote mulch]

I have banned with out doing anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote mulch.

[half yarrow]

Idk what it means by that 2nd part

Deactivate your wifi and have it send YOU to the home page, choose the Silver form where you have your progress and select it?

[summer bramble]

سلام عليكم

احد موجود

[storm flume]

Please do not use languages other than English, @summer bramble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[indigo crow]

pubgm

My account has been banned without any specific reason. I have not used or downloaded any additional files/resources. I have not used any hacks nor have i been playing with any suspicious players. Please rectify this mistake asap

[polar marsh]

Please refer to the private message from @polar marsh for further information, @indigo crow.

[covert basin]

What’s up with voice chat. I’ve heard it’s just North America be no one has been able to use it all day

[vital violet]

OMG IM NOT ALONE!!!!

I’ve been having the same issue

[covert basin]

No. It’s everyone

[long breach]

my account has been banned from metro royale and I have not broken any rules and some of my friends also have the same problem

[vital violet]

I was so upset thinking it was only my account, I’m so glad I came here. But it sucks..

[covert basin]

I know. I’m about to start new state and not happy about it 😂

[half yarrow]

My account has been banned from metro royale I have not broken any rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half yarrow.

[summer bramble]

My girlfriend gets her account banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @summer bramble.

[steep notch]

Has some one figured out how to fix mic bug yet

[fresh egret]

We need the mics fixed

[stone pulsar]

A company that makes millions on one x suit but can’t fix a mic bug lmao sad

[cyan citrus]

That's a known issue, @stone pulsar, @fresh egret and @steep notch. Please report it through #928199003353538601 in compliance with channel's pinned instructions.

[stone pulsar]

Lmao that’s not going to fix the issue. I’m simply laughing at the fact that a multi million dollar company doesn’t know how to fix a audio bug

It’s pure sad

Makes us wonder what all our money goes to on these skins

[cyan citrus]

We are not the one to fix it, @stone pulsar. We only provide community support through this platform. It may take some time to troubleshoot and deploy a fix for the developers. Please wait patiently.

[keen wharf]

trash mdos

[stone pulsar]

@lime juniper should at least release some news on what’s going on

But they don’t care

Lmao

[sullen lion]

bro...

savage

not only mic bug...

many left!!

[stone pulsar]

They have millions of users a day they don’t care about a couple thousand quitting because they don’t care about there community

[steep notch]

U don’t think it has been reported 10k times already

[vivid crystal]

people got freaking Playoff today.... how are we gonna play without mic?!?

[edgy obsidian]

@vivid crystal feels like I’m playing solo

[stone pulsar]

They still get there pay check working game or not

[vivid crystal]

for real... All-talent playoff in 10 mins and mic is not even working

[edgy obsidian]

I tried the discord mic but it’s trash

[vivid crystal]

if use discord, in game sound will be very soft

[edgy obsidian]

Yes I know

[trim galleon]

I think It’s only happening in the NA region and they ain’t fixing it

[trim galleon]

Try parallel

[median star]

messed up bro

[edgy obsidian]

Still doesn’t work footstep sounds off

[trim galleon]

It’s quite better than discord and the game sound lil higher

[tawny tree]

so not only are the mics messed, I just got muted for texting teammates? so literally no communication at all with my teammates now?

[past olive]

Hi

[edgy obsidian]

You use a censored word lol that why

Mute for 24 hrs I think

[tawny tree]

I didn’t though? I mean their censored words also include “cave” “cheat” and other non curse words.

[edgy obsidian]

@tawny tree yes even Jesus is censored

[noble prawn]

Sniper is also a censored word. PubG is about to piss off a whole bunch of people.

[tawny tree]

that’s what I’m saying so I’m definitely knowledgeable on what is and isn’t. So the literal only way I can communicate is gone as well lol

[robust mortar]

There’s something wrong with mic’s. We had money scrims tournament today and we couldn’t get mic’s to work

[edgy obsidian]

If you’re gonna use censored add extra letters to it sniperfff

[noble prawn]

@polar marsh why can no one give a statement or some kind of reassurance for the issue? You have no problem posting on FB or Twitter about thing we can spend money on. Now all of a sudden your quiet?? Seems as sus as telling me someone was banned, then proceeded to match him with me.

[tawny tree]

I get that lol, but I didn’t use censored words haha if I did I’d be like ahhh fffff but I was chatting

[edgy obsidian]

Oh I don’t know tencent trying to piss is off then

[tawny tree]

I genuinely believe so at this point lol

[vagrant tulip]

Can you stop this conversation here as this is a support channel? You may have such conversation there #chat

[noble prawn]

Tencent has been pissing us off. They only cater to the ones that are willing (foolishly) to spend hundreds of dollars on outfits and skins. They allow hackers to continue to play, and are weak when it comes to customer support or help.

[tawny tree]

I mean yeah but we’re looking for support or literally bread crumbs at this point haha

[vagrant tulip]

You have been answered that the team is currently working on it. Rest assured it will be fixed in couple of hours. Now please have your conversations there #chat

[noble prawn]

Are you giving support? If not you should go to #chat

[steep notch]

This is a joke channel who is the owner of this server because they are waists g there time if they can not do any thing about this mic glitch this hole server is point less support is not here this is a complaints channel because no support is being given so this is not off topic this is what it is meant to be a joke

[floral spindle]

This is where PUBG NewGame is far superior, they identified a problem, alerted community they are aware and then hot fixed.

Why havent the Production Engineers just rolled back the patch? its not that difficult.

[vagrant tulip]

It's a general issue and the team is working on it. The support team won't just say a magic word here in the server and fix the sound issues they need to work on their end. You just have to wait for the problem to be fixed.

[steep notch]

It’s been over 20 hours from the bug starting. this channel as well as in game reports have not stopped they know it’s happening if there team can’t fix it in 20 hours they need better staff this game has no budget it’s income is threw the roof and it Product is sub par

[floral spindle]

Production Engineer's should have rolled back the patch instantly. INSTANTLY.

[noble prawn]

@vagrant tulip I'd like support on this please.

https://youtu.be/YNF2x4ansHs

[faint osprey]

when's the mic problem gonna be fix?

[vagrant tulip]

Rest assured the team is working on it. It may take sometime for the team to identify and asses the issue. Complaining over and over in the community won't make assessment faster. You just need to have some patience.

[cyan citrus]

You have already been answered here, @noble prawn.

#old message

[noble prawn]

Check out how they "ban" they spent big bucks on cheat detection, but when you spend enough money, you get away with it.

[tawny tree]

oh bestie, just run no one has answers

[vagrant tulip]

The team is currently working on fixing it

[steep notch]

Thank u u make me feal so much better

[noble prawn]

How was I answered? I asked why I was sent a message saying they were banned, AND THEY NEVER WERE

[vagrant tulip]

You're most welcome.

[narrow phoenix]

relax, it’s just a game. find something else to do while they fix the game. never someone complain so much.

[cyan citrus]

The player may have been suspended for the short duration of time depending on the severity of the violation. That's why the suspension may have been lifted at a later time.

[steep notch]

But really I know u can’t do any thing about it I do this for a liveing I play professionally it get me a little up set when I have over 15k in this game and I can’t even talk to any of the people that work for me so ya

[floral spindle]

this dude said, he spent too much money to ban, we just suspended him for 17 mins. now shut up adn dont ever report him again

[cyan citrus]

You have already been answered, @steep notch. Please avoid cluttering the support channel by making inapplicable comments and move to #chat.

[noble prawn]

And that's what I'm asking, when? Cause I have screenshots that he played with no break. I actually added him as a friend to ask why it said that .. and he said, "I dont know, I never got a message saying I was banned" PubG is infamous for hacking, I get it. Money talks. My point is, the whole thing is a joke. That kid wasn't ever banned. Not for 10 years, not 10 days, not 10 min. And didn't lose any of his winnings from cheating.. I just want the others to know that PubG isn't really for "average" (honest) game play.

[vagrant tulip]

If the ban was for 10 min while his game is closed how could he know if he was banned ?

[pure raft]

If he’s truly hacking why 10 minutes ban instead of the standard 10 years ban

[vagrant tulip]

It depends on the severity of the violation. Not all violations gets you banned 10 years.

[noble prawn]

Why would it notify me of a violation that I reported, and not notify the person I reported through in game mail??? Are you serious? You're going to come at me like I have no idea what I'm talking about? Why would I need to know about the ban more than the player would? Wouldn't PubG rather send him a clear message letting him know "you're being watched, stop cheating" ? No, pubg wanted me to THINK they were doing their job. It was a good move, pacify both parties and hope the funds still come in.

[stone pulsar]

I got a 24 hr mute for say mk1 here

Lol

[frozen badge]

Is there any microphone issues going on, or is it just Metro? None of my teammates can talk

[stone pulsar]

Global issue

[pure raft]

The rich dude you reported for hacking according to tencent was only using GFX tools which lead to just 10minutes ban

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @pure raft.

[frozen badge]

Figured thank you 🙂

[vagrant tulip]

There is a message in his ingame mail warning him not to violate the terms of service. Most of the time the suspension is longer then 10min which the cheater will know that he violated while logging in into his account. You also wrote a suggestion about that there #old.

[noble prawn]

So, the message that is sending to us all is??? Use little hacks for little punishment

[faint osprey]

does official has a deadline for when the mic problem gonna be fix?

[vagrant tulip]

If you have a video evidence of him using cheats you may report him through the form in #faq 5.1

[vagrant tulip]

No there isn't. They will fix the issue as soon as possible.

[floral spindle]

I reported Hate speech and racism 4 days ago, here, reddit, in game, and customer service.
Both accounts still playing.

[vagrant tulip]

The accounts won't be banned from playing rather they will get a mute from using the chat or the mic as a punishment for them.

[floral spindle]

https://i.imgur.com/e2y16M5.png

[noble prawn]

Wait, so you're telling me I need to report him again after I was notified that he was caught, banned, and all his earnings removed? It sounds like the anti-cheat software is, ME. But I read all about the new pan ban and how they are working so hard to create fair gaming. Where? Cause I'm doing the work.

[floral spindle]

what is the point of muting these players

[vagrant tulip]

You may wrote your feedback about the anti-cheat system over there #old .

[tawny tree]

I genuinely feel bad for you guys as admins I hope you get paid for this 🙃 cause if you’re doing it for free, ooph. Pubg messing with y’all’s sanity for free.

[floral spindle]

they get 500 AG, and unlimited parachute trails.

[tawny tree]

not worth it 🥲🔫

[vagrant tulip]

The point of muting them is to punish them from using such words or behavior again. They didn't severely violate the terms of service to get them banned.

[floral spindle]

Muting does not stop the hatespeech, it is in their usernames. Muting does absolutely nothing.

[noble prawn]

WHAT?? "You may wrote..." and what is the point? Is my feedback going to make it to the CEO? Not a chance. I want support from the support page, or customer service, or email. They only give auto reply answers, and then nothing happens.

[faint osprey]

mic back guys

enjoy

[vagrant tulip]

Can i have a screenshot of his username?

[stone pulsar]

I love how girls can promote there bodies on global chat but I mark a drop and type mk1 in drop and get a 24 hour mute

[floral spindle]

https://i.imgur.com/e2y16M5.png

[vagrant tulip]

All feedbacks get forwarded by the community team to the developers. Your voice will absolutely be heard there #old.

[stone pulsar]

@vagrant tulip

Can u explain this

I love how girls can promote there bodies on global chat but I mark a drop and type mk1 in drop and get a 24 hour mute

[noble prawn]

But a guy sniping me through a wall, while speeding through a building doesn't constitute as "severe cheating"... just a couple minutes in time out, while he's not logged in.

[noble prawn]

There's nothing but thirst traps asking for xxSexxxx chat for UC. I report those too and nothing happens.

[stone pulsar]

Literally

[opal shuttle]

Facts

[vagrant tulip]

51617471336
51505132111
@celest shadow username violation

[stone pulsar]

But saying mk1 a gun IN THE GAME gets me muted for 24 hours

[vagrant tulip]

You may report them through the customer support ingame and Piston over here will forward it to the community team if it's possible.

[opal shuttle]

Are mics fixed?

[stone pulsar]

Nope

[vagrant tulip]

I didn't personally see the incident so i can't say if he is cheating or not.

[opal shuttle]

[floral spindle]

already did DAYS AGO, Did it on Reddit, In-Game, and through web. NOTHING HAPPENS

[noble prawn]

Nope. They probably won't now cause they know we all talkin ish behind their backs lol.

[vagrant tulip]

Just wait for Piston reply I'm sure he will bring it to the community team attention.

[opal shuttle]

all the money I spend on this game and the mic doesn't even work k

[stone pulsar]

If only they cared

[noble prawn]

ABSOLUTELY NOTHING! you can go give #old tho. Your voice will be heard... but not anytime soon cause #mic issues

[stone pulsar]

Lmao^

[opal shuttle]

[noble prawn]

Save your money. Wear the bot clothes with pride!!

[storm flume]

Please avoid going off-topic, @stone pulsar. You may have unrelated conversations in #chat.

[tawny tree]

MICS ARE BACK ON @everyone

[mystic garden]

I agree
A lot of muted /censored doesn’t even make sense..? and would get mutted easily. I say if its an +18 game then just… doesn’t censor any words?? Expect u know.

Why not mute the uc scammers and the catfishes??

[stone pulsar]

Yea it’s allotted ridiculous

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future. For further assistance with this, you may try to contact customer service in-game.

[stone pulsar]

LOL

How is Mk1 inappropriate language

[mystic garden]

How is the word “as” “con” “mk” inappropriate?

[pure raft]

Some of the game keywords are even marked as spam

[stone pulsar]

It’s a gun in the game

[pure raft]

Imagine mk14 snipers turn to ******

So I can’t tell my teammates I’ve a sniper gun without getting muted

[cyan citrus]

We cannot check what type of words you have used from here. If you believe that your mute was not fair, you can contact the customer service for further assistance with this.

[pure raft]

And I already make complain abt this in #old and still the same so don’t even bother to advice me to do so

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty nebula.

[half yarrow]

Anybody figured out how to fix the metro issue saying it's beta

[cyan citrus]

The METRO ROYALE is not yet available for everyone, @half yarrow. You may provide your feedback about that through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance.

[covert basin]

Vixen has been band by pubg 😂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @covert basin.

[half yarrow]

Ive tried contacting support the automatics system does nothing and also I was just on pubg metro last night

Automative*

Oml spell check I give up

[cyan citrus]

We will not be able to help you any further with this, @half yarrow. Feel free to provide your feedback through #old in compliance with channel's pinned instructions. As for customer service, you will need to record your issue through AI and select the available options accordingly to connect to a customer service representative.

[keen solar]

No mic in na servers

How does that even happen

What kind of crap dev process allows that to happen

[fossil briar]

mics are working now

[keen solar]

No they aren’t

[fossil briar]

they came online 20 mins ago

na is working

[lethal widget]

I have a banned account I need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal widget.

[steep notch]

Lol I’m old school just coming back trying now team lol

By

[stone pulsar]

@steep notch you the og push?

[steep notch]

Lol stop typing in support chat did u not here them lol by and no I’m not

[night cloak]

How can I link my PUBG Mobile account to Discord? It is possible?

[hasty magnet]

My account has been stolen, can anyone help me?

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for further assistance, @hasty magnet.

[cyan citrus]

You can try to download the game from official website and see if you will have an option to link a Discord account.

https://www.pubgmobile.com/.

[night cloak]

Hello
I play pubg mobile global and my frined is from south korea and he plays pubg korean version can i play with him with global ?

[cyan citrus]

Yes, you can, @night cloak.

[onyx plover]

why when player banned for 1 week , cup still on same cup ? <@&639889499718942720>

[night cloak]

I can’t open PMGC finals box

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot, @night cloak.

[night cloak]

I have exactly 1200 points of the pmgc thing.
clicked on the pmgc event. I can’t click any button on the page expect share button 🤷‍♂️

[cyan citrus]

Could you please make a video recording of the issue and share it here, @night cloak?

[weak wedge]

Fix the goddamn mic

[mortal meadow]

I mistakly Change my server Asia to north America for ping issue but I don't know i can't change it for next 60 days 😭 IAM so close to ace pls reset my server to Asia plsssss my pubg id51271086347

[sick shale]

Please wait until the cooldown resets.

[mortal meadow]

What cool down?

I want to change it before 60 days PUBG plsssssss

[sick shale]

You can't.

[mortal meadow]

Why

Pls it's mistake

If we in difrent server so it's show bronze our rank 😭

[mortal meadow]

Pls help me i will never change server mistakely

[mortal meadow]

60 days is 2 years for me

Try to understand

You work in PUBG you can do that

🥺

My PUBG id51271086347

[sick shale]

There is no way to change the server before the cooldown resets, please select your server wisely next time.

[mortal meadow]

Common

I don't know that thing before

I only change because of ping

If my ping was good so i never change my server this is PUBG FAULT 😭

[mortal meadow]

Actlest tell a bug

[coral quartz]

I need my account back 😭

[mortal meadow]

Contact your admin or PUBG official 😭 plssss and why this cool down add

If i give money so PUBG change my server?

[coral quartz]

How can I send an email to pubg supporters?

[sick shale]

You may contact customer service in-game for further assistance

[storm flume]

Please contact the customer service for further assistance, @coral quartz. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Where can i use this

there is no store to use i have like 1300

[sick shale]

In this event:

[night cloak]

Ohh ok thanks

[floral spindle]

When is Arcade Trading event going to be fixed so we can claim the Avatar Frame? it's been a week?

[sick shale]

Can you explain?

[floral spindle]

@sick shale its been like this for the last 6 days

https://i.redd.it/rbijkhkwoy881.jpg

[sick shale]

Where do you reside?

[floral spindle]

NA

[cunning ferry]

I have a banned account I need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning ferry.

[night cloak]

Can someone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I really can’t contact the customer service of PUBGMobile. I have sent more than 600 appeal letters to their email. Could you please pass them on, my email is [e-mail]

[cyan citrus]

What is the issue you need help with, @night cloak?

[night cloak]

I wrote 600 appeal letters to "[e-mail]"via email, but they didn’t see it. My wish is that they can see it.

[cyan citrus]

The email is only meant for general queries and cheater reports, @night cloak. Can you please tell me about the issue you are facing that you need help with?

[night cloak]

The official told me that this mailbox can be used to appeal

[cyan citrus]

Please answer me accordingly and state the issue you are facing, @night cloak. I will not be able to help you otherwise.

[night cloak]

My account has been banned, and there is no evidence that I have used a plug-in, I am pretty sure! I just hope they can review my account!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

What happens when you tap on he download option, @mental bay? Also, please mention your device.

[mental bay]

emulator

[cyan citrus]

Not much we can help with, @mental bay. We only provide community support for mobile platform. You may try to completely reinstall both the game and emulator.

[cyan citrus]

You may refer to my previous response.

[urban comet]

If I buy an rp activity pack worth 1000uc, will the rp points I get from opening the crate count as premium crate??

[cyan citrus]

I have answered you here, @mental bay.

[keen wharf]

black helps me?

pls

[mental bay]

ok

[night cloak]

What do you mean?

[narrow sparrow]

@night cloak hello

[night cloak]

Yes?

[narrow sparrow]

Why i am not able to open shop and cretes in beta pubg mobile

It's show feature not available yet And YouTuber can access it easily

And i want to talk any mod in private.

Regarding Scammers

[hot furnace]

Hello

Is theres Anyone from the customer support online already?

[cyan citrus]

Please state the issue you are facing, @hot furnace.

[hot furnace]

Hello can I just take 2 minutes from your time if it's possible

Actually can I dm you about the problem I'm facing?

[cyan citrus]

You can state your issue here, @hot furnace.

[hot furnace]

Okay I've been playing since season 3 clearly iam a clean player iswtg I've never cheated or done anything wrong actually I been always helping to get the cheaters banned I was just standing in lobby with my gf and got banned for 10 years I'm only using the client from Google store I mean that the official one PS my KD is like 1.88 is this seams kd of someone using something also my phone is supporting a 30 FPS

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot furnace.

[night cloak]

Excuse me is everyone having a trouble with the mic? Its not working for some people

[sick shale]

The team is looking into this issue.

[night cloak]

Are you gonna update us when they fixed it?

[rose crow]

Hello, PUBG MOBILE. I know that you are very busydueto the large number of massages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve the problem as soon as possible because I am so wronged. Thank you, PUBG MOBILE, the account ID589166433
The name of the account user ibrahim18i

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose crow.

[sweet berry]

Any news about PMCO 2022 <@&481161015728406538>

[cyan citrus]

The PMCO Spring Split 2022 will take place in the first quarter of 2022. Please keep an eye on official channels for more information, @sweet berry. Please be advised to not mention the moderator role unless there is an exigency or emergency related to this Discord server.

[glass cradle]

Merhaba pubg mobil yetkileri benim hesapim bu tarihte 05.01.2022 te benim hesapim engelendim ve ben hiç bir kuralı çiğnemedim ve ben hiç şekilde hile kullanmadım haksız yere engelendim İD 5702327648 severek oynadığım hesapim ban yedi hemde haksız yere çok emek verdiğim hesapim lütfen yardım edin herşey için teşekkürler PUBG MOBİL yetkileri rica ederim

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glass cradle.

[celest shadow]

If you do not have a question related to PUBG MOBILE, please use #pubg-mobile or #chat for discussions, @keen wharf.

[mild onyx]

I want to delete the mobile phone link

[distant kayak]

Can i transfer bgmi acc to global

[celest shadow]

Unlinking your e-mail address or phone number is not a feature yet.

[celest shadow]

No.

[distant kayak]

Bruh

Why

[mild onyx]

hiiiii

I have a problem please help me

[cyan citrus]

Hello! Please state your issue, @mild onyx.

[mild onyx]

Help, please, my account has been hacked and linked to a phone number

I want to cancel the phone link

لدي جميع الروابط التواصل الاجتماعي مثل Facebook .. Google play .. email

[storm flume]

Please do not use languages other than English, @mild onyx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[mild onyx]

they do not care

Please help me

all. The information and I have a stock of two and a half months ago

[narrow sparrow]

@celest shadow hello

[cyan citrus]

As we only provide community support through this platform, we will not be able to help you with this in any way, @mild onyx. Please continue with the customer service instead.

[mild onyx]

I can send it to you in private if you want

[mild onyx]

They don't care about us, please help me.

[unborn nova]

Can't change my country

[mild onyx]

😫

[cyan citrus]

This is not something we can help with. Please refer to my previous response again and avoid repeating the same thing.

[mild onyx]

I sent a lot of messages but they don't answer them.

please sir

If you want to buy pictures from three months ago I have

[cyan citrus]

You cannot change your country or region if your account is registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR). Also, the region option will not be available for your account.

[cyan citrus]

Again, not something we can help with. As you have already been answered, please do not repeatedly ask about the same issue.

[mild onyx]

@Quendi@cyan citrus

😩

[unborn nova]

I made it by mistake... Iam from Egypt
And i make it Europe cause i thought its the Europe server but i am from egypt and live in egypt
Please help me

[cyan citrus]

The regulation applies to your account regardless of where you are living, @unborn nova. As this is a legislation issue, this is not something we can help with.

[unborn nova]

So how i can change it
Or who can help me?

I live in egypt

[cyan citrus]

You simply can't, @unborn nova. There is no way to change your region.

[mild onyx]

okay thank you

[celest shadow]

Hello, how may I help you?

[narrow sparrow]

@celest shadow

[celest shadow]

These features cannot be accessed in the beta version of PUBG MOBILE.

[narrow sparrow]

@celest shadow but i saw some videos of beta version where youtubers makes video of upcoming premium cretes and other cretes

[celest shadow]

Those are data-mined content.

[narrow sparrow]

Ok Sir😃

[edgy tundra]

Hey
I am using infinix phone Hot 10 and I have glitches at new events and my game is also glitch at TDM my game is glitch at spectating like my game is all Glitch and I reinstall my game but it still glitch
Plz help
#questions

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @edgy tundra. You can also submit a report in #old in compliance with the channel's pinned instructions.

[zealous panther]

I'm trying to change the volume of my mic in the in game settings but everytime I exit the settings and open it again the mic is still at full volume

[rough cloak]

i use m249 In cheer park my I'd get banned for 10 year why!!!! Give me my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rough cloak.

[floral spindle]

@celest shadow pls confirm you saw this issue. Thank you.

While I am utterly frustrated with the support channels and lack of activity and device bans.
Each time I read someone complaining about a ban is like an angel gets it's wings. , 😇

[celest shadow]

If you have reported the accounts through the in-game report feature, please wait at least 7 days for your report to be processed.

If you have not received any updates after 7 days, feel free to contact us.

[floral spindle]

I have reported through several channels, and it will be a week tomorrow.

I am sorry but I have clan members in my clan of all races and cultures, this was infuriating and offensive. I will follow up tomorrow.

Has no place in a game or any form of global entertainment.

[cobalt hearth]

@celest shadow

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cobalt hearth. Remember to read through #faq before asking questions in the support channels.

[cobalt hearth]

Well, i've stated my problem like 10 hours ago in the private messages of @polar marsh , and i got no reply till now

[safe agate]

I want to unlink my third link
Please hrlp me !

[pallid briar]

Unlinking your e-mail address or phone number is not a feature yet.

[safe agate]

Why?

@pallid briar please bro hlep i want to sell my account

[pallid briar]

Selling accounts is against the Terms of service and will result in punishment.

[safe agate]

Sorry bro☺

[pallid briar]

Thanks for your understanding.

[cerulean flume]

@pallid briar

can i ask you someting ?

[pallid briar]

Sure.

[cerulean flume]

Hello, 6-7 months ago my account was banned for no reason, I did not play pubgm at that time, and no one logged in, and the account is banned for 10 years twice, please nice to check the problem and solve it because it is not fair to ban my account for 10 years for no reason, I think there was a bug in the game in your system and my account was banned, please kindly fix the problem because it's been too long without an account
the ban account was received when I was in the lobby.
IN GAME ID : 5176149508
IN GAME NAME : TPSXReqii

I tried the costum service in the game, but in vain .. nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean flume.

[night cloak]

How to fix Gun sound Glitch in TDM

[cyan citrus]

Do you happen to have a video recording of the issue, @night cloak?

[night cloak]

W8

I am going to record

[spiral veldt]

@cyan citrus Hello, I did not violate the rules, but my Pubg global account was ban . how can i return my account? Please help me🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spiral veldt.

[night cloak]

Now,I am Getting properly but till yesterday some gun sound are glitch in tdm

[cyan citrus]

This is a known issue, @night cloak. You may report it through #old in compliance with channel's pinned instructions.

[night cloak]

Hesabım ban kaldırma ekipmanları üreticiler tarafından yapılmıştır lütfen yardım kaldırın ban emeklerim gitt i 5229955355

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hidden heath]

My account has been banned by mistake and the people who represent their accounts, please, I want my account to be from Ban Ban details: 10 years in PUBG Mobile Help as soon as possible please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden heath.

[narrow pike]

I was given a ban from the game, unfair, please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow pike.

[modern sierra]

Hello

Anyone here I need help

[graceful hemlock]

becasue this is bot how bot can reply bro dha !

[dense robin]

Please help my account is banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense robin.

[amber cradle]

Hello Pubg Team my account ban.I go to cheerpark.I try new glitch but my account ban

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @amber cradle.

[lilac frost]

Pubg is worst bitter mangement i got banned for 10 years when i open my id after 1 day please unban my id ,5259944451 i am begging please un ban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac frost.

[restive oar]

1440p resolution for android tablet

[night cloak]

Hello Pubg

My accont banned
I did not do anything for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[static sleet]

Please be reminded that this channel is reserved for community support for PUBG MOBILE and it is not a discussions channel, @night cloak.

[quasi pendant]

I got banned for using emulator but it showed me that "You will be matched against the other emulator players message" tho is the ani-cheat broken or something?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi pendant.

[trail moon]

Hello discord support team my account get banned because i made a refund uc for one month but before the time end in week it become for one year and i dont why acn you help me ?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @trail moon.

[mortal meadow]

@kevway is admin?

[mortal meadow]

@night cloak sorrey

Bro help me sorry

IAM sorry

@night cloak plssss help

[night cloak]

@cyan citrus see this

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

I have Faced same issue in pUbgM Global

[ember iris]

Hey guys is there any way i can talk to pubg customer support in game? I tried but i end up with different suggestions in game and never able to reach to support

I have one problem with cheerpark as i am not able to join my friends in different cheerpark

[fluid valve]

welcome
My account has been banned 1
Days and I did not break the laws. Every time I want to take a look at the account and the statistics, I am playing this season with the aim of getting the conker. If I had broken the laws, I would have obtained the conker a long time ago. I spent a lot on my account and I do not agree with you that the account is so easily adopted. I can go to an online lawyer And I open a case against you because I really did not violate you. You ban the account without providing evidence, and this is a mistake. Please reconsider these matters.
My account favor is: 5245882492)
Name: (Al Khedive)
I hope for a quick reply, thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fluid valve.

[narrow sparrow]

Hello
Any mod..?

[fleet anvil]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
two or three days ago I changed my name to NR丨ＤＡＲＫ
Before that my name was M7S丨ＤＡＲＫ because I joined a new clan and I was going to play in many tournaments, but the ban prevented me from playing, and I have evidence that proves that I was not used to some kind of hacker
Please contact me as soon as possible❤.
ID:5361676224
Email:[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet anvil.

[junior ridge]

Recently i am trying to login my Pubg account but its showing your Pubg account banned for valeting policies even I didn't break any kind of Pubg rule's please fix it as soon as possible. Character id: 5742433537 Name: OPッAHMED

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior ridge.

[amber turret]

سلام عليكم عندي مشكله في حسابي

[storm flume]

Please do not use languages other than English, @amber turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[amber turret]

Hello. I have a problem with my account. Random band. I did not violate the rules. Unjust band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber turret.

[clear sierra]

I was able to play yesterday but not today

[proper eagle]

Hello
My friend account has been banned for no reason. Me and my friends just want to play but when i saw his profile he got a ban pan. I don't think my friend violating any regulations. I hope a quick respond.
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper eagle.

[weak pier]

After Greetings
Respected Support Team
Why was my account banned the same day the ban was lifted?
Please note that my account was banned for a week by you and on the same day my account was banned and I did not violate the rules of the game
And I think that the reason for the ban is because someone from the year sent me a friend request and a game with him and then my account was banned for a month, I ask you to unblock my account and this is the account number 5320127054. and gratitude

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak pier.

[clear sierra]

Hello
I am unable to play metro royale, whenever I press the button to enter, it keeps saying, this feature is still in beta testing you have not been invited to test it out. It was working fine yesterday. I hope for a quick reply.
Username : antonngan

[cyan citrus]

You may contact customer support in-game for further assistance with this, @clear sierra.

[clear sierra]

I did there was no reply

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @clear sierra. This is not something we can help with through the community.

Hello! How can we help you, @narrow sparrow?

[rustic glacier]

Pubg pls bring back the s4 faces

[narrow sparrow]

In Game C.S.user was a scammer and he was in a pubg mobile server and he tried to scam me so this information i wanted to tell u but now he left the server@cyan citrus

[cyan citrus]

Please feel free to provide your feedback about the game through #old.

[narrow sparrow]

@cyan citrus

[night cloak]

When is the Premium crate comming?

[cyan citrus]

You should never provide your login credentials to anyone, not even the customer service, @narrow sparrow. Mostly, such attempts is to collect the users' personal information and is part of the fraud. The user may have been suspended earlier from the server. If there will be any similar messages in the future, you can always use #discord to report the user.

[cyan citrus]

No information regarding this.

[fallen falcon]

Hello ,I have 2 Facebook pubg accounts and one of them I have like mythic skins and more and I can’t take it back when I deleted the game so when I link in Facebook in links me in my second Facebook account and idk how to go back the old account

My old account I’d is : 5145805325

[cyan citrus]

If you have lost Facebook account that was linked to your game account, you may contact Facebook's customer service for further assistance with this.

https://www.facebook.com/help.

[fallen falcon]

Yeah I tried didn’t work

[cyan citrus]

We will not be able to help you any further with this, @fallen falcon. You will need to have access to your social media account linked to the game to access your PUBG MOBILE account. You can still try to contact the Facebook's customer service again or may try to contact the customer service in-game.

[fallen falcon]

And also I removed my second account from Facebook and it keeps logging me in it not old account

[narrow sparrow]

I know but i didn't give any details but i wanted to told that remove that user from the server but now he is not in a server.

[daring rain]

Hello my name is UVLxZaraki My account in The game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it.This is my account ID:5159354168

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring rain.

[rare vortex]

Dear why U ban my account 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare vortex.

[ashen knot]

Why I got muted for 7 days in pubg? I was chatting with my best friend. 7 Days is too much . ALSO I GOT BANNED PERMANENTLY FROM PLAYING ANY ALL TALENT CHAMPIONSHIP MATCH BECAUSE OF A HACKER THAT I DON'T EVEN KNOw HE WAS HACKING.

[wild garnet]

@polar marsh I'm Using M249 In Cheer Park And My Account Is Ban For 10 Year Why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wild garnet.

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future. If you believe that your mute was not fair, you can try to contact customer service in-game for further assistance with this. As for All-Talent Championship, accounts that have a history of cheating and the accounts that were suspended before will not be able to join All-Talent Championship. For further information, please refer to the following message.

#news message.

[slender dock]

How to unlink 3rd link?

[slender dock]

@polar marsh

[buoyant jewel]

My account banned 10 years no reason i have proof

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant jewel.

[slender dock]

@polar marsh How can i remove 3rd link from my pubg mobile account?

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment, @slender dock.

[slender dock]

💔

[blazing pivot]

Hesabim banlandi selam aleykum id 5395373335

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing pivot.

[cursive acorn]

My account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive acorn.

[sleek parcel]

Hello do you guys have a tournament for hartstone mobile?

I think I have the number one hartstone mobile player on my hands but we are in need of an sponsorship pls replay quickly mvh legor

[cyan citrus]

I don't quite understand your concern. Are you asking about Hearthstone game, @sleek parcel?

[storm flume]

Please do not use languages other than English, @sleek parcel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lofty shoal]

I have been banned for no reason and I haven’t opened my account since a whole week

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty shoal.

[slender dock]

Is this yours reference?

[cyan citrus]

No. What is the Discord user identification of the user, @slender dock?

[slender dock]

@cyan citrus

[cyan citrus]

The user has already been suspended from the server, @slender dock. For future reference, please use #discord for such reports. This channel is meant for support related to PUBG MOBILE.

[wooden dawn]

Hey there,
Firstly, i got information from people that there is glitch your account will get ban for no reason, and i am playing solo from last week and pushing my rank to conqueror,yesterday 05-01-2022 i was in top 800 and then i went for rest, today morning i woke up and checked my id was banned for 10 years, and i have not used and kind of violations, for example: hacks,files,craked version or anything else i have downloaded the game from play store, my device is redme note8pro and i am playing pubgmobile since season 1 onwards, i hope you understand my problem, it is not easy to stay after paying a lot in game and then get banned for no reason, please Help me and review my account and then  remove the ban from my account, if you got any violations please let me know the reason why i got banned!!! (Pubg username 20MS • 60 FPS and id 5197315052).

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden dawn.

[coral quartz]

Hi Quendi can you help me to solve my situation please ? My account has been hacked and migrated to another version I can't even access to my account through the email

[cyan citrus]

If your account has been migrated to a different version, you will not be able to use the same account again in the global version of PUBG MOBILE, @coral quartz. For further assistance with this, you may try to contact customer service in-game and customer service of the compromised social media account.

[coral quartz]

But last time there was a girl named Kiki she's a moderator she told me now it's possible to move it back to the global and I tried to contact customer service but they didn't answer till now is there any other way I can contact them ?

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @coral quartz. This is not something we can help with through the community.

[coral quartz]

Okay thanks anyway

[cyan citrus]

You are welcome, @coral quartz.

[knotty totem]

Hello, I have been blocked in your game for 10 years , I do not use third-party programs , I ask you to unblock my account because the game was honest on my part, I did not violate the policy rules, but honestly observed them and there was no thought to violate them my id : 51211843663 my nickname 365ēQUANTUM , I have been playing pubg for a very long time and have not once violated the rules of the game, and then I was banned, I am tim very indignant!!! I ask you to unban my account in PUBG MOBILE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty totem.

[solemn storm]

Hey my account was banned and i want to contest it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn storm.

[prisma slate]

Hello. I got my account banned for the first time. No warnings were received. I didn't use any third-party software. I haven't played with people using third-party software. Why was my account banned? Please remove the ban imposed on 03.01.2021. id:5683467970.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma slate.

[dire goblet]

Hey pubg.. My account was banned without any reason ..tell my why!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire goblet.

[velvet bone]

Why are you scamming tencent

Why can't I use the premium crate coupon?

[cyan citrus]

The Premium Crates are not currently available, @velvet bone. You can use the vouchers again in the future when the Premium Crates are available.

[velvet bone]

That's dumb!

Might as well get rid of it

Another useless feature

[mortal urchin]

Just a quick question about devices capabilities
I've seen Huawei Mate 20 With EMUI 11 kirin 980 chipset n 6gb ram getting HDR extreme while Huawei Nova 5t has the same EMUI 11 KIRIN 980 chipset but has 8gb ram n gets HDR ULTRA like wtf? 😬 N the screen resolution is capped to max on both of them and in Huawei Mate 20 the geek bench and antutu score is lower than Huawei Nova 5t n it proves that in every single aspect of specs n in every possible scenarios Huawei Nova 5t should be the one having the highest graphics settings not MATE 20 even MATE 20 4GB ram version has HDR extreme but not 6gb ram NOVA 5T which is unbelievable you guys need to work into devices capabilities for this things Both devices have same specs but one is weaker due to less ram but still gets HDR Extreme but The one that's way stronger gets HDR ULTRA that doesn't makes no sense at all its like playing with ps2 with graphics settings of ps4 and Ps4 having a graphics settings of ps2

That's HUAWEI MATE 20

This Is NOVA 5T

Look at scores how in the world MATE 20 could handle HDR Extreme 💀 BUT NOT HUAWEI NOVA 5T

[timber kiln]

Ban without no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber kiln.

[mortal urchin]

This game Hella capping 💀

[old crest]

need help recovering my account, tried in game support but my case isn't covered

[cyan citrus]

We will not be able to help you with issues related to accounts through the community, @old crest.

[mortal urchin]

@old crest your acc is long gone at this moment bro 😔

[old crest]

i need a direct contact of someone who can help, email address?

[cyan citrus]

The email is only meant for general queries and cheater reports, @old crest.

[old crest]

true, they love taking our money but provide 0 support

the in game support is just a crazy bot, spent a lot in my account and now it's gone

[mortal urchin]

Almost happened to me as well but I recovered it asap

[rustic swan]

Hi, Ban for no reason. Why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rustic swan.

[cyan citrus]

Sharing, lending or trading PUBG MOBILE accounts is against the terms of service of the game, @mortal urchin. Mentioning about such activities again may result in a suspension from the server.

[old crest]

so, I spent a lot of money in my account and you are not willing to help?

[mortal urchin]

But recovering the acc is not in the game policy?

[mortal urchin]

Alot of people left this game for that😔

[cyan citrus]

Your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. As we only provide community support through this platform, we will not be able to help you with this in any way. Please continue with the customer service instead.

[old crest]

It's my own responsibility yes, but your blocked me from login using email + password saying: you detected suspicious activity. so it's your responsibility now

[mortal urchin]

There are some websites that share peoples accs security and some people don't even know that they're accs are in risk of getting hacked my homie n pubgm should look into those kind of websites instead of taking all the money 💀

Mine almost happened that way thank God ik some people who helped me recover my acc from stealers

[cyan citrus]

You can try to change your password or try to log into the account with the verification code. If the issue is persistent, contact customer service in-game for further assistance. Again, not something we can help with.

[old crest]

YouTubers sell their accounts live on Facebook and YouTube, but PUBGM is afraid to do anything against them. but when it comes to us they start threatening us and ...

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @old crest.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[old crest]

I usually login using: email + password as I lost access to my Gmail account. suddenly and after changing my device i started getting the error message. Your in-game support is just a bot, can't help neither

[mortal urchin]

Fr even on tiktok they sell Hella accs still n half of them are stolen from the websites people know 😔

[cyan citrus]

I have answered you here, @old crest. Please avoid repeating the same thing. For in-game customer service, you will need to record your issue through AI and select the available options accordingly to connect to a customer service representative. Again, not something we can help with.

[cyan citrus]

You may also refer to this response, @mortal urchin.

[mortal urchin]

N I need a quick review on this cause if this is possible that's unfair for half of the pubg players who has the same device as NOVA 5T but still doesn't get the HDR with extreme

[cyan citrus]

You may provide your feedback about that through #old, @mortal urchin.

[mortal urchin]

K

[crimson sorrel]

Every time i change my flag it’s still saying I’m using the USA flag

[ionic slate]

ello

Does shooting a parachute of a parachuting player affects it? I remember back it the day shooting the parachute itself made the parachute start spinning

[honest sage]

The update 1.8 is coming on 9th or 11th for sure
What i need is when will they release the release date officially

[sick shale]

It does not damage the parachute, no.

[storm flume]

We currently do not have a specific release date for the upcoming update, @honest sage. Once we do, we will publish further information in #news.

[wispy crow]

Crystal will expire in New season Or Not?

[ionic slate]

was that in the game at one point? It moved or something?

[sick shale]

Never.

[sick shale]

Which crystals? Can you be more specific.

[ionic slate]

I'm pretty sure I remember something happened shooting at parachutes back in the day I will try finding a video

[wispy crow]

Local Shop

[crimson sorrel]

What do you do if you change your flag but it’s still saying you’re using the previous flag?

I’ve changed it multiple times and waited for a month thinking it was a glitch of something

[night cloak]

I got ban for 10 years i didn t make anything,why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[crimson sorrel]

:/

[wispy crow]

What is it????

[wispy crow]

Is it fake????

[sick shale]

Yes, we just banned them few minutes ago.

[wispy crow]

Thank U

[wispy crow]

Can You tell me About the Crystal expiry

[sick shale]

Can you send a screenshot?

[crisp trench]

what’s this??

[bitter herald]

Please can someone help me on this issues? I have a Samsung tab s7 plus 8ram and the graphics are just something else. It’s so choppy so pixelated it’s not funny anymore

I don’t wanna use a tool and then get banned

[sick shale]

Suspicious, but it could be lag too.

[crisp trench]

i have 48ms ping and health approx. full

i have 60 fps device

[sick shale]

You can report if you think they were cheating.

[crimson sorrel]

My flag is still saying I’m using the USA flag even though I changed it to another flag (both in North America)

[crisp trench]

i’ve played it in room and i don’t have uid

[bitter herald]

Is there a solution???

[crisp trench]

yes change device😂

[sick shale]

Unfortunately, we can't help you with this.

[bitter herald]

The game should be optimized for all devices

Regardless the model of the device

[crisp trench]

yes bro

[bitter herald]

Are you able to change a code to make the graphics fix?

[sick shale]

You can share your concerns in #old.

[crimson sorrel]

Not even customer support can help 🥱

[ebon galleon]

Without reason account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ebon galleon.

[small loom]

Any

Admin

I want to practise

In Cheer Park

But there is a rumor

CheerPark is giving Ban

[sick shale]

False.

[trail nymph]

May I ask why the highlight moments thing is all black?

[carmine ether]

I just opened the game and saw my account is bnned for 1 week. I don’t know why. In bn records, it shows my account is normal and says that I can log in normally. Viewing my account from a different account shows that I don’t have any b*n profile and my ratings are not reset. Please help me I have spent thousands of dollars on this account.

[ornate thistle]

I got banned today and the reason is i was apparently teaming up with a cheater who got banned a few hours before i did. My ban is for 7 days only but will i be able to use my account on the same device after the ban is gone since this is my first time getting banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate thistle.

[carmine ether]

I just found out one of my friends which i played with yesterday was playing with hcks and he got bnned for 10 years. The funny thing is from the squad only I got banned for 1 week, other 2 didn't get any ban.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine ether.

[swift rover]

hello my account got banned today for no reason , can i know where can i file a claim >

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift rover.

[night cloak]

Hi where i can see the voting page for the PUBGMxArcane contest?

Today is the day that players can vote the art right?

[topaz ember]

Hello, pubg mobile official, I'm 5401209380, the owner of the account was blocked on 04.01.2022 as a result of violation of the user agreement, but I think the block is unjustified, I request it to be removed.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @topaz ember.

[sturdy plaza]

Hello, pubg mobile official, I'm 5114904705, the owner of the account was blocked on 04.01.2022 as a result of violation of the user agreement, but I think the block is unjustified, I request it to be removed.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sturdy plaza.

[mortal urchin]

Bro it's normal 😔 nowadays pubg doesn't wanna fix desync problems it's just sad

[keen hedge]

Hello, PUBG Mobile Company, I suffer from a problem that bothers me very much, which is that I took the view that the game was unfair and that I did not play with it or any glitches or anything forbidden from the game.. Please review my account again because I have already not played anything that gives me that 10 years 5271202139 This is the hands of my account. Return the review about the milk, because I am sure that it was in error and return the response as soon as possible. Thank you, PUBG Mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen hedge.

[median siren]

Hello,pubg mobile-l ask for help.My account is stolen and I have some pictures to prove that the owner of the account.I have some Apple store and l hope you can help me

[mortal urchin]

Good luck getting it bro this guys are cap 😔

[hardy wadi]

Hello my name is ツCaramelā
I got banned without reason i never come against rules
I only use jailbroken device
I got banned 16/12 without any warning or reason !
Plase check my situation well, im sure something went wrong
I love pubg so much its not fair to be banned for notving i never use any type of hack you can check
I wish you can help me return my account back
And thanks so much
This is my account ID: 5197977780

[next echo]

Good day!
Today January6, 2022 I installed the program from the official source (Play Market), this program is 90 FPS 1.7 PubgMobile!
To improve the production of the game, since the game has appeared, unbearable lags and delays!
After entering the game, I got a window about blocking my account!
But, no where is it written that this program cannot be used!
I invest my own money in the game and it is not logical that the person investing in the game will use the built-in programs!

[jovial sage]

Does 7 day b*n for teaming with cheaters reset tiers and KD?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy wadi.

Please refer to the private message from @polar marsh for further information, @next echo.

[soft sparrow]

@jovial sageYour season stats are reseted if I am not mistaken.

[jovial sage]

How people are supposed to know their teammate is cheating? And the worst part is I am the only one out of the other 3 members of the squad that got 1 week.

Even worse I only played with that guy yesterday. Just a few games.

[soft sparrow]

Life is cruel brother. Accept it.

[jovial sage]

And now my account is gone for 1 week. I was Ace Master with 9.5 K/D. 17 upgradable weapon skins. It's not fair PUBGM. You must be proud of your anti-cheating mechanism.

[ivory ice]

Hi.i see many peoples are getting b#n for no reason. How can i care of my account?

[jovial sage]

You cant do anything. PUBGM Anti-cheating mechanism s*cks. Today I got 1 week for teaming up with cheaters. How am I supposed to know he was cheating? And I am the only one out of the other 3 members of the squad that got 1 week.

[drifting merlin]

Dear PUBG developer done, actively ban it. I did not use any cheats in the game and I did not make any illegal moves from the game. I think I made an inappropriate offer. I want to start a family how you closed my account. I wouldn't mean restarting my account as soon as possible. I wish you good work. My Account Information Account ID:5544035557 Username: ʚɞ丨Can Current Level: 56

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting merlin.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[woven moat]

Hello my name is EV・BLACK
I got banned without reason i never come against rules
Please check my situation well, im sure something went wrong
I love pubg so much its not fair to be banned for nothing i never use any type of hack tools you can check
I wish you can help me return my account back
And thanks so much
This is my account ID: 5236675058

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven moat.

[tawny ice]

i got banned cuz i used gfx pls help

[static sleet]

Please contact the customer service in-game for further assistance with suspended account issues, @tawny ice.

[jovial sage]

How do I login to my second account? My main got 1 week for teaming up with cheaters which I didn't know about. After pressing File claim or Details and then backing out, doesn't shows login options. iPad

[tawny ice]

@static sleet how cuz i cant file claim dude

[mortal urchin]

Wait 1 week now my guy

Or play from guest acc

[jovial sage]

BUT HOW? I just said login options doesnt show up.

[mortal urchin]

In 1 week you'll be able to login into your main acc if I'm right

[jovial sage]

bruh

[mortal urchin]

That's impossible I used GFX for 3 straight years in a 2gb ram device until I got good Device

[tawny ice]

well sir that just happened to me

and im pissed cuz i was using it for a long time too

[mortal urchin]

Yessir it's basically they're new way to keep u out of the game even your not a cheater 😔

[jovial sage]

Brother, You didnt get my point at all

im not saying anything about my main account. i saying the login options are gone

[jovial sage]

......

[tawny ice]

lmao

[mortal urchin]

Can't blame you for that it's pubgm fault for no optimization n gamers are finding non cheating way to play but still got banned is way big of a issue

[onyx cairn]

Did you try to use another device?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal urchin.

[mild onyx]

i have problem

[night cloak]

I think I got a bug. My account has been blocked. Please give me my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[velvet schooner]

Account got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @velvet schooner.

[tawny ice]

@mortal urchin man... i barely started to play quite decent had the acc since s13 with glaciar Mythics suits ace kd 4 and now s23 or whatever its gone its f... gone now what the actual f

[mild onyx]

Someone hacked my account and linked the account to a mobile number and I want to delete it and I have all the links and I have charging origins and I want to cancel the mobile number so that I can enjoy the game again and thank you

[tawny ice]

uf havoc got muted

[jovial sage]

yep

[onyx cairn]

You can create a new account, but rest assured it'll be banned as well, if you use such Tools again.

[mild onyx]

@onyx cairn

Someone hacked my account and linked the account to a mobile number and I want to delete it and I have all the links and I have charging origins and I want to cancel the mobile number so that I can enjoy the game again and thank you

I have all the information you need

[onyx cairn]

I cannot help you with that, you need to contact the customer service in-game, @mild onyx.

[mild onyx]

هم لا يهتمون رسلتهم اكثر من مره

[storm flume]

Please do not use languages other than English, @mild onyx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mild onyx]

They don't care about their message more than once

[jovial sage]

@onyx cairn

[jovial sage]

...

[onyx cairn]

@jovial sage ^

[jovial sage]

another device for what?

[onyx cairn]

To play?

[mild onyx]

I sent them to all their accounts and customer service as well, but it was of no use

[jovial sage]

account is not the issue.

[onyx cairn]

Refer to the latest announcement in #news from Jan 1, 2022 for further details.

[jovial sage]

LOGIN OPTIONS DOESNT SHOW UP ON LOGIN PAGE

[mild onyx]

@onyx cairn

[onyx cairn]

Device bans work very well.

[mild onyx]

Please if you can help me please help me

[onyx cairn]

@mild onyx ^

[mild onyx]

@jovial sage

[jovial sage]

I am not getting the device ban message either

[mild onyx]

change league

[tawny ice]

you know what ive been banned cuz i tried to have more fps cuz the tencent guys are so lazy and drunk in making money that they dont optimize their own f... game not even trying to fix any buuugs JUST PUTTING MORE BUGS IN THE GAME AND focusing on MAKING MINRY AND NEW F.... RP SUITS

[onyx cairn]

You have been answered already, if you don't require further assistance, please move to a discussion channel.

[mild onyx]

@tawny ice Who hacked my account cancels my links

[tawny ice]

amma go find hacks and play with only hacks from now on if i got banned for no reason then imma give them one to

[mild onyx]

Can I cancel the mobile phone link?

This is

[glossy sable]

GFX Tools are against the game's Terms of Service, that you agreed to upon creating your account. You did this to yourself.

[silent flicker]

@onyx cairn It is not device ban.

[mild onyx]

No, my account was hacked

[hollow token]

Where to find players to play with?

[mild onyx]

@glossy sable

My account has been hacked

And I want to remove the phone number in the picture and I have all the information about my account

[tawny ice]

people with low and medium graphics play on potato u gold spoon feed sh17

[mild onyx]

I have all the social media links

And shipping links for my account

[glossy sable]

Okay, I will.

[mild onyx]

Can you help me please?

[hollow token]

Where to find players to play with? Mods?

[glossy sable]

#activities

[mild onyx]

@cyan citrus Why treat me so?

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @tawny ice.

[storm flume]

Please contact the customer service for further assistance, @mild onyx. Refer to subpoint 5.4 in #faq for further information.

[mild onyx]

I'm not tired of you, I want some help inside the game

[minor beacon]

Is there anyone here to answer the question?

[hollow token]

@glossy sable how to get on asian server?

[tawny ice]

@celest shadow but SIIIRRRRR for god damn i have medium fps and my phone has a seizure even Googleing tf should i supposed to do

[celest shadow]

You can upgrade your device if you want to play on higher frame rates.

[minor beacon]

Is there anyone here to answer the question?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @minor beacon. Remember to read through #faq before asking questions in the support channels.

[minor beacon]

Dyno

[hollow token]

@celest shadow how to get on asian server recruitments?

[tawny ice]

@celest shadow this sounds awfully like a pay to win no offense sir but not everyone has the money or the luxury of doing that

[minor beacon]

Hello dear Pubg.
My game account was blocked for no reason. I didn't cheat Gfx or do anything else.
My devices ipad 8 and iphone se 2020 have no interruptions in my internet connection. Please remove the block.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor beacon.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @hollow token.

[hollow token]

@storm flume nobody there is on asian server.

[slim umbra]

Hi I need help... I was playing a match and it was laggy however as the game ended and I was returning to the lobby, the game kinda glitched because it froze for a moment the went into the drop crate in the lobby and bought an item with my UC which I dont want.. How can I reverse that because I'm saving for the next Royal Pass
PLEASE HELP ME😭🥺

[celest shadow]

Logically, higher-end devices have better processors, meaning those devices can run any game at a higher frame rate. Modifying the game files to allow your low-end device to play the game at a higher frame rate is not only against PUBG MOBILE's terms of service, it is also damaging for your device. Hence, the game can only provide you with graphics options according to how powerful your device's processor is. Thank you for your understanding.

[tawny ice]

then... i should go take a rope and make my way around heaven cuz im poor edit:thx for ur understanding

[celest shadow]

You may try sending a recruitment message in #activities and wait for interested players to mention or send you a message.

[hollow token]

Lol activities is pretty much dead right now.

[celest shadow]

You may try contacting the in-game customer service and see if they can help you with this. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

If there are no interested players, then you can try using the team recruitment option in-game or have discussions with other players in #pubg-mobile.

[neon delta]

How does this channel work

[mild onyx]

Can you speak to customer service so they can read my message?

[celest shadow]

We provide community support for PUBG MOBILE here. For account-related issues, players are advised to contact the in-game customer service.

[mild onyx]

Give me anything to communicate with them like WhatsApp or something

[celest shadow]

The moderators of this Discord server are not affiliated with the in-game customer service, hence we are unable to assist players with account-related issues.

[neon delta]

Okay good... I let my Friend use my account awhile back and since then I am not able to login to my account using Facebook like before and he hasn't changed anything why could this be?

[mild onyx]

@celest shadow Oh thanks, I got it. Can you give me anything to send them?

Like WhatsApp, email, or something

[celest shadow]

Please be advised that sharing game accounts is against PUBG MOBILE's terms of service.

What are the issues you face while trying to log in?

[slim umbra]

@celest shadow Thanks alot

[celest shadow]

You can only contact them through the in-game customer service.

[mild onyx]

👍

Fine, thank you

Oh, I don't remember the date the account was created

Is there any harm?

And I had all the information.

[neon delta]

I expected this answer. Whenever I try to login it doesn't login to my main like it should and I have tried practically everything to get into my main but they don't work

[celest shadow]

You must provide the customer service with all the information requested accurately.

[celest shadow]

What happens after you log in then?

[neon delta]

It logs me into some alt account that I guess I made a long time ago but I don't know how to delete it

[celest shadow]

If you have another social media account and/or e-mail address/phone number linked, you can try using them to log in to your PUBG MOBILE account instead.

[neon delta]

I have a play games account but it doesn't login to my Facebook main acc is that what you mean?

[night cloak]

Can anyone help me to get ban a hacker?

[neon delta]

Is there a way to delete accounts because I think this might help

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

No, that is not what I mean. If you have another social media account (Google Play Games, Twitter, etc.), email address or phone number linked to your PUBG MOBILE account, then you can use either to log in instead.

[celest shadow]

Only accounts created in the European Economic Area (EEA) can be deleted.

[neon delta]

Could my account get banned from having my friend play on it?

[cloud osprey]

My account is blocked and I didn't do what is the reason for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud osprey.

[vocal ivy]

Can someone help me

[junior birch]

Please state your issue, @vocal ivy.

[polar finch]

Is the mics still bugged?

[forest zealot]

game instant crashes when joining friend teams

[junior birch]

It is fixed.

[vocal ivy]

Is there a solution to the audio repository problem? @junior birch

[night cloak]

my account has been blocked for 10 years, not for kicked violations, please unblock me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[eager niche]

is there a way to fix matching loading issues? I haven't been able to get into a game for almost 24 hours

[vocal ivy]

Is there a solution to the audio repository problem?

[reef coral]

Transfer Data outside of the European area

@polar marsh
Transfer Data outside of the European area

I live in the middle east but the change region option doesn't exist in my account, please help me

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, you won't be able to change your region due to the General Data Protection Regulation (GDPR).

[reef coral]

but I'm not happy with the game inside the European Economic Area. And I miss a lot of events inside the game.

[pallid briar]

Sadly, we are unable to assist since your account is bound to the GDPR law. You can keep playing as it is or create a new account if you wish to do so.

[reef coral]

no i'm sorry but i cant creat a new account becoaus i have a lot of stuff inside my account

[pallid briar]

We are unable to assist you in this regard. Please contact the customer service in-game for further assistance.

[placid fable]

Hello! I would like to ask you to unblock my account id (5403183501), because I did not violate the terms of the user agreement, I will be very grateful to you!

[reef coral]

how can i contact customer service

[pallid briar]

Please refer to subpoint 5.4 in #faq.

[placid fable]

Hello! I would like to ask you to unblock my account id (5403183501), because I did not violate the terms of the user agreement, I will be very grateful to you!

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @placid fable.

[supple cobalt]

My account has been banned Without any reasons I did not activate the hacker and did not change the game files Please check my account again to make sure that I got banned by mistake
id : 5291808646
name : 『EHAP』〆ISCO
Please check my account again to make sure that I got banned by mistake

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple cobalt.

[velvet bone]

Idiot staff

Fix the playzone

[errant garden]

Greetings to you, the team of PUBG Mobile..

I have been banned from playing for a whole month and the reason I don't know at all. I am also not a professional player until my account is reported.. I felt very unjust as this game is the only outlet for me.. Please check my account Once again, please forgive me. If I was a hacker or had files, I would not have done this in this account, as this is my account. I charge it in Royal Pass, and all I have

my account number 588760014

Waiting for quick response with the best regards

Ali

[polar marsh]

Please refer to the private message from @polar marsh for further information, @errant garden.

[fading sky]

Hey, im writing in private why dont write back? is it so hard to help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading sky.

[shadow shoal]

welcome

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shadow shoal. Remember to read through #faq before asking questions in the support channels.

[shadow shoal]

When I enter the game, it shows me an error in the resource files. Please update the client. I deleted the game and put it back, and the same problem. Please help.

[pastel solstice]

can someone help me my account got stolen idk what to do

[reef coral]

Hi customer service doesn't help me in my problem

[hybrid python]

Can I have a moderator delete an account for me so I can link my discord to my other account, I accidentally made an account for my discord and don't want to use it when I have more progress on my other account.

[night cloak]

I has been pand for no reason i want my account back
ID: 5118093671

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hushed plover]

when I'm trying to enter the game, I hame msg that acc is blocked. No any reason for this. What's wrong? acc name: ScoutKoptev

[zinc bluff]

How do I report a person?

[feral forge]

What is it regarding?

[storm flume]

Please contact the customer service for further assistance, @@pastel solstice. Refer to subpoint 5.4 in #faq for further information.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[spiral cypress]

My PUBG mobile account was hacked by someone
And i have proves that it belong to me . ID account ( 5317885127 )
I wish help
Contact account: [e-mail]

[zinc bluff]

@feral forge cheat player

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @zinc bluff. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wet osprey]

Sir please help me I want to change my region

[zinc bluff]

I have a video now

[feral forge]

Please contact the in-game customer service for further assistance in this regard, and if you have already contacted them, please be patient for a response from them.

[feral forge]

You can change your region via your in-game settings > accounts.

[feral forge]

You can use the above link to report cheaters.

[zinc bluff]

Thanks

[wet osprey]

No please help me

[hollow verge]

I want to unlink email

[cyan citrus]

It is not possible at the moment, @hollow verge.

[hollow verge]

My account is hacked

Please help me to unlink it

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @hollow verge.

[hollow verge]

Not answered quickly

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @hollow verge. This is not something we can help with.

[hollow verge]

Thanks

[cyan citrus]

You are welcome, @hollow verge.

[night cloak]

Hii guys i m banned After installing New update packagé in pubg mobile thanks you pubg mobile for 10 Years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hushed plover]

my account was blocked by unknown reason. Account name: ScoutKoptev.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed plover.

[night cloak]

Can't open crate for some reason ,lost my points and now can't open the crate

[quartz thistle]

Hello, please help. My account was stolen. I paid 60 thousand dollars on it. I hope that the account will be returned to me. I will give you 500 dollars if you return my account.

[cyan citrus]

Please try to do a Routine Repair of the game one time.

[quartz thistle]

@cyan citrus