questions

[bright spear]

Thanks

[cyan citrus]

You are welcome, @bright spear.

[patent coyote]

Hi

my account got hacked today and I wanna recover it

it's linked to my Gmail

[worldly token]

Am change the pakistan region butt i can't recvie code

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[patent coyote]

it's a bot

I wanna get in contact with a real human

[cyan citrus]

Please try again at another time or contact customer service in-game for for further assistance with this.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative. This is not something we can help with.

[patent coyote]

I tried and it's always the bot

[worldly token]

@cyan citrus am try many time but not

[vague flame]

I want to link a Twitter but there isn't an option

[cyan citrus]

What is your device, @vague flame?

[vague flame]

Moto 5g ace 6/128

[visual lichen]

It’s because you already have 2 things linked

[vague flame]

So if I unlink Google play I can add Twitter?

[worldly token]

@vague flame yes

[visual lichen]

Unlink Game Center or gmail and U can link twitter

[vague flame]

Thnks

[worldly token]

@cyan citrus plz give me the answer

[cyan citrus]

We will not be able to help you any further with this through the community, @worldly token.

[worldly token]

😭

[mild shadow]

where is this event

@cyan citrus

[cyan citrus]

I don't have information regarding this event, @mild shadow.

[mild shadow]

Its says, go (the yellow button)

but there is no such a event

in here

[cyan citrus]

You may need to wait until the event is officially available, @mild shadow.

[mild shadow]

Officially active it is today

1/1

it says

[cyan citrus]

@mild shadow

[mild shadow]

ok

[lapis tiger]

Hi any one help me plz

[mild shadow]

With?

[cyan citrus]

Hello! How can we help you, @lapis tiger?

[lapis tiger]

My account some one related in phone number and hacked my account

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @lapis tiger.

[lapis tiger]

How slution this problem

[lapis tiger]

What

[cyan citrus]

Contact the customer service through in-game for further assistance with this, @lapis tiger. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[fiery mirage]

Help I'm stuck in a invisible house in metro

[cyan citrus]

Can you share a video recording of that, @fiery mirage?

[fiery mirage]

I didn't think to

It was in sentry

I died to it

[cyan citrus]

Seems like bug. You may report the issue through #old in compliance with channel's pinned instructions, @fiery mirage.

[fiery mirage]

Ok thank u

[cyan citrus]

My pleasure!

[bronze elbow]

hi can you tell , the login verification system is not enabled in my account, how do I enable it

[cyan citrus]

Are you asking about Secondary Verification, @bronze elbow?

[bronze elbow]

yes

[cyan citrus]

Do you have phone number linked to the account, @bronze elbow?

[bronze elbow]

yes

[cyan citrus]

The option to enable Secondary Verification may not be available for your account yet, @bronze elbow. You can provide your feedback about that through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance with this.

[bronze elbow]

okie thanks bro, & happy new year

[cyan citrus]

You are most welcome, and happy new year to you as well, @bronze elbow.

[opal surge]

I want to redeem game points. I have been deducted points because of this hack and it was reported and banned

[cyan citrus]

The feature to return ranking points has not yet been completely functional, @opal surge. Feel free to provide your feedback for that through #old.

[night cloak]

I want to ask about clan is that right place to ask here. Someone scammer delete all of us from my clan?

@cyan citrus can or cannot back my clan?

[cyan citrus]

Does someone else have unauthorized access to your account, @night cloak?

[night cloak]

No one@cyan citrus

[cyan citrus]

Strange, @night cloak. What do you mean by scammer? Could you please add more details?

[night cloak]

@cyan citrus I think through mistake I make him leader and then but idk bcs I was leader

[cyan citrus]

You may need to add the clan members again, @night cloak. I don't think this is something we can help with. You may try to contact the customer service in-game for further assistance with this.

[night cloak]

Yeah okay thank you I will try if get it back my clan

[cyan citrus]

You are welcome.

[torpid frost]

Hello

@night cloak I need help

@cyan citrus I need to change my region back to Pakistan

[celest shadow]

You can change your country or region under Account and Safety in the Settings, @torpid frost.

[torpid frost]

@celest shadow It's can't work bro

[night cloak]

@celest shadow

I need more record of my clan can you help

[storm flume]

Please contact the customer service for further assistance, @torpid frost. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please refer to this, @night cloak.

[night cloak]

Like I want to know who makes leader? Just some previous record@celest shadow

[torpid frost]

The guys can't fix that's problem

[celest shadow]

I am afraid we are unable to help you with this matter. You can try contacting the in-game customer service for further assistance.

[torpid frost]

@celest shadow customer service say go in setting

@celest shadow look

[timid ether]

I reported this cheater and it has been blocked. Will I get a detective award or medal and will I be a detective?

[cyan citrus]

Such compensations or rewards are not always guaranteed, @timid ether. You may participate in Video Review Station through in-game to get rewards for reviewing cheater reports.

[celest shadow]

Can you please provide us a screenshot of your basic settings?

[torpid frost]

@celest shadow

[celest shadow]

The change country/region option is not available for PUBG MOBILE accounts created in the European Economic Area (EEA). This is due to the General Data Protection Regulation (GDPR). Please understand that this is not something we or the in-game customer service can assist you with.

[torpid frost]

Ok thanks sir 👍

[narrow sparrow]

@cyan citrus yesterday i fill the form for beta tester when will i get reply from them and it's time taking?

[timid ether]

But PUBG Mobile said he can give a badge to detectives!

[cyan citrus]

Which form? You can participate in the next Beta through in-game events > Recommended > Beta Test Invitation.

[cyan citrus]

I believe that is available for Video Review investigators. You can participate for that through in-game Security Zone.

[narrow sparrow]

Mod of this server gave me link to fill form for beta test and i filled it

[tawdry sparrow]

هلا

@cyan citrus

hello

[timid ether]

No, but pubgm she said if you're a good detective, they'll give you a detective badge

[cyan citrus]

I see. I believe you will only be contacted for that if you are selected. You can also participate in the Beta version through in-game events > Recommended > Beta Test Invitation.

[tawdry sparrow]

I have a question

[cyan citrus]

Who said?

[storm flume]

Please do not use languages other than English, @twin estuary. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tawdry sparrow]

I have a question

[cyan citrus]

Please state your question, @tawdry sparrow.

[timid ether]

PUBG Mobile said that

[tawdry sparrow]

Is Chinese Emulator In Band

[cyan citrus]

Can you please elaborate or share a screenshot, @timid ether?

We only recommend you to play the game on Gameloop emulator that you can download through the following link, @tawdry sparrow.

https://www.gameloop.com/.

[tawdry sparrow]

I want to play on a Chinese Gameloop emulator, but I am afraid to take Bandit! The emulator is safe

[cyan citrus]

No, it is not safe, @tawdry sparrow. You should only use the emulator from the link I have provided above.

[tawdry sparrow]

Ok, but my device specifications are low and the global emulator is running slowly, is there a solution?

[cyan citrus]

Yes, that is for Video Review investigators as I mentioned in my previous response.

[tawdry sparrow]

؟

[cyan citrus]

For further assistance related to Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[tawdry sparrow]

Does it work on low spec devices?

[cyan citrus]

You may refer to my above response, @tawdry sparrow. We don't provide support for emulators.

[tawdry sparrow]

thank you

[cyan citrus]

You are welcome.

[tawdry sparrow]

Can you give me the support discord link?

please

[tawdry sparrow]

please

[cyan citrus]

You can find that on their website under ''Forum'' section, @tawdry sparrow.

[night cloak]

I can’t send messages, help me

[cyan citrus]

You may refer to that notice or contact Discord for further assistance, @night cloak. This channel is meant for support related to PUBG MOBILE.

[tawdry sparrow]

Please, I can't find out where it is. If you know, send it to me

[cyan citrus]

There, @tawdry sparrow.

[tawdry sparrow]

It's not there

[cyan citrus]

What do you mean, @tawdry sparrow?

[tawdry sparrow]

Discord server for support

Can you speak Arabic

[narrow sparrow]

I tried it as well but when i click on generate code it show error

[cyan citrus]

It is clearly available on the website as highlighted in my screenshot. I'm unable to help you any further and I don't have the invite link.

[cyan citrus]

You can only use English language in this server. For regional communities, you may refer to #735483472432594994 sub point 3.1.

[cyan citrus]

Where do you reside?

[narrow sparrow]

I asked someone and they say u are not selected

[cyan citrus]

Please answer to me accordingly, @narrow sparrow.

[tawdry sparrow]

Are you playing on an emulator or phone?

[storm flume]

Please avoid going off-topic, @tawdry sparrow. You may have unrelated conversations in #chat.

[coarse loom]

Can you guys recommend what type or brand of thumb sleeve Is good I need something smooth

I don't have any thin fabric here at home to make my own

[cyan citrus]

This seems more like a personal preference, @coarse loom. You may try to ask other players in #pubg-mobile.

[coarse loom]

...ok😅

[opal stone]

Does 90 and 60 fps really matter

[static crypt]

thanks pubg for the minus top 5
8 kill -16 points thank you pubg

and can you add one time when your teamate cant invite you

[robust mortar]

My friends think i might get banned cause I got a 13.5 KD in squads and rank 4000. I don’t cheap or hack but if ppl mass report me is it possible? I don’t hack , I’m just really good . I do T1 scrims all the time and played for three years

[cyan citrus]

You will only be suspended upon the verification of cheating behavior or activity, @robust mortar. Mass reports will not get you suspended if you are not actually cheating.

[cyan citrus]

Feel free to provide your feedback about the game through #old.

It is not against the rules, @robust mortar.

[robust mortar]

Okay great 😁

[static crypt]

you do nothing anyways you need only money

one glich is whole this update and you dont fixed

[cyan citrus]

Can you please add more details about the issue you are facing and be more precise, @static crypt?

[static crypt]

i added two time about the glich and no one fixed that glich

whit details and etc

[cyan citrus]

The one where you cannot find enemies in the last circle was already fixed days ago, @static crypt. There are not much reports about the other issue, and it seems like a visual bug. If you have more information about that or video recording, feel free to report it again through #old in compliance with channel's pinned instructions.

[static crypt]

aboud invisible people glich

[cyan citrus]

That's a known issue, @static crypt. It may take some time to fix certain issues, and we sadly do not have a specific time span.

[static crypt]

if you go on 2th island you get 60% to be people invisible

[static crypt]

need time whole season

[cyan citrus]

Sadly, we don't have any further information regarding this. You may report the issue through #old in compliance with channel's pinned instructions and wait patiently until a fix has been deployed.

[static crypt]

i reported 2-3 time but from season start to now no one fixed that

[cyan citrus]

Again, not something we can help with, @static crypt. We only provide community support. Please wait patiently, and avoid repeating the same thing.

[night cloak]

Hey, sm1 dmed me about losing there account in PUBGm
They said whenever they create new they get banned, they dont use hacks or anything.
How can we solve this?
Ig the acc cant be unbanned from here but can you help?
5179889223

[static crypt]

this glich is very good g
for people becuase they can kill invisible man but invisible man can kill anyone

[mint crescent]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mint crescent. Remember to read through #faq before asking questions in the support channels.

[mint crescent]

My account is blocked without any reason

[cyan citrus]

He may use the File Claim option to appeal his suspension. Asking about an account suspension again will result in a mute. Also, you may refer to #faq sub point 2.12 for more information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint crescent.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic plinth.

[static crypt]

nice

[cyan citrus]

What is your device, @static crypt?

[static crypt]

samsung galaxy tab 2

[cyan citrus]

Can you try to reinstall the game completely through Google Play one time, @static crypt?

[static crypt]

i do this 5 time

and not work

[cyan citrus]

Can you please make a video recording of the issue and share it here, @static crypt?

[static crypt]

@cyan citrus

[cyan citrus]

For how long have you been facing this issue, @static crypt? Also, when exactly the issue starts happening?

[static crypt]

from this sesson start

and some time this getting

[cyan citrus]

Are you able to reproduce the issue or it starts happening randomly, @static crypt?

[static crypt]

randomly

[cyan citrus]

I see. Please add the following details as well, @static crypt.

▫️ Numeric User Identification
▫️ Network
▫️ Country

[static crypt]

im playing right now

[cyan citrus]

No problem. Please take your time.

[static crypt]

•5957623467
•Cellular data
•Lithuania

[cyan citrus]

Thank you, @static crypt.

[static crypt]

no problem

[static crypt]

i get same glich again

[jolly steppe]

BRO WHEN WILL ONE PLUS 9r SUPPORT 90fps

[static crypt]

i think i know how to get that glich

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required Frame Rate option for your device, @jolly steppe. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[static crypt]

when you press shot faster and you die you get that glich i think i dont know

[cyan citrus]

Got it! Thank you. Sadly, we will not be able to reproduce or fix issue through here. You can still report it through #old in compliance with channel's pinned instructions.

[jolly steppe]

What will happen whe we fill the form

[cyan citrus]

This is to collect the information about different devices to provide 90 FPS support for the devices that have required specifications, @jolly steppe.

[jolly steppe]

Ok

[night cloak]

I wasnt asking "you" to claim it, im asking you what to do to not get banned again habibi

Ty anyways

[patent coyote]

someone has hacked my pubg account by linking their e mail and phone number, I have restored the account but they're still linked and can log in any time, how to un link it?

[paper verge]

is it resolved?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[candid coyote]

No it happens even when I try one and then it gets stuck and only tuns if I change the network again and again please fix the issue

[hollow path]

Nope

This is problem is only in iOS @paper verge

[paper verge]

I also see that message when I open beta though

[knotty pecan]

please fix the teleportation and landing glitch

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @knotty pecan. You can also submit a report in #old in compliance with the channel's pinned instructions.

[knotty pecan]

never worked

[south jacinth]

Hello PUBG mobile

I want to change my PUBG region

[amber jungle]

Всем привет, подскажите есть русский сервер дискорда?

[storm flume]

Please contact the customer service for further assistance, @south jacinth. Refer to subpoint 5.4 in #faq for further information.

[south jacinth]

Hello PUBG mobile

I have a problem

[storm flume]

Please do not use languages other than English, @amber jungle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[south jacinth]

How can I change my region in pubg

[static sleet]

Refer to this answer, @south jacinth.

[south jacinth]

No they can't give response

[drowsy socket]

We are emulator players in Iraq, it is difficult for us to enter a match

[amber jungle]

how to return the rank, which was reset when changing the server

[pallid briar]

You will have to change your server to the previous server again. But you can change your server after the 60 Day cooldown has ended.

[drowsy socket]

@pallid briar

[pallid briar]

Do you require any assistance?

[drowsy socket]

@pallid briar We are emulator players in Iraq, it is difficult for us to enter a match

[pallid briar]

Matchmaking can take some time if there are not enough players online playing that mode/perspective at that specific time. The match cannot start if enough players don't join in. You may try playing a different game mode and perspective for now or try again later on when there are more players active, @drowsy socket.

[drowsy socket]

@pallid briar All situations do not work in Iraq. Please solve this problem. Only emulator players because of this problem. We will leave playing

[pallid briar]

Feel free leave your suggestions in #old.

[vagrant tulip]

Which server ?

[drowsy socket]

@vagrant tulip All servers

Due to the small number of emulator players in Iraq, please merge us with neighboring servers like Jordan

[fringe kiln]

Hello 👋

[vagrant tulip]

What do mean all servers ?

You can only choose 1 server per 60 days

[fringe kiln]

I want to talk to a PUBG Mobile customer service representative

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @fringe kiln.

[fringe kiln]

؟؟

[vagrant tulip]

You may talk to them inside the game

Here is only community support

[drowsy socket]

@vagrant tulip Understand what I mean We are emulator players in Iraq, we are experiencing difficulty in entering the match Server in Europe and the Middle East

[vagrant tulip]

I see. Can i know how much is your ping on EU ?

[drowsy socket]

40 to 100

[cyan citrus]

What do you mean by NS, @night cloak?

[drowsy socket]

@night cloak Use the official emulator

[vagrant thistle]

my account was hack

plzz help me

[storm flume]

Please contact the customer service for further assistance, @vagrant thistle. Refer to subpoint 5.4 in #faq for further information.

[lusty kindle]

Помогите пожалуйста востановить акаунт

Номер утерян, тока фейс есть

[night cloak]

@lusty kindle It might take some time to get the code, unfortunately. Why don't you try to login with your social accounts?

[lusty kindle]

I can not enter through a social network because I ask for a code, but the fact is that this is not my number, but a scammer

[night cloak]

@lusty kindle You will need to wait sweetie!

[candid coyote]

@night cloak I am still waiting for the solution of my problem I told you yesterday

Please help me solve it

[night cloak]

@candid coyote Could you tell one more time?

[lusty kindle]

wait what? if this number is not mine

[candid coyote]

I have a problem with my game for the past 6 days...my internet is perfectly fine but my game gets stuck on spawn island and then I have to play the match by changing ky network again and again which is almost impossible please guide me how to fix this issue..
My devive IPhone 12 Pro Max

[night cloak]

@lusty kindle May I know why you cannot enter through socials?

@candid coyote Oh I asked for a mobile data video. Can you upload it here now?

[lusty kindle]

because the cat asks for confirmation, which goes to the number

[night cloak]

@lusty kindle I do not mean your email/phone number. The other two social media (Facebook/Twitter/Apple/Google/WeChat/VK).

[candid coyote]

The thing is whether I start the match with mobile data or wifi the game stops on match starts in 20-25 seconds then I change my network it runs fine for a fee seconds then I again change my network and so on for the entire match

[lusty kindle]

I understand you, just when I try to log in through the social network Facebook, a confirmation pops up, write the code that came to the phone number

[night cloak]

@candid coyote Could you play a classic match with your data on and record the match. You do not have to turn off/switch data. I do not want to watch the gameplay but the problem you are facing.

[candid coyote]

Ok

It happens with an interval like if it doesn't occur in one match it occurs in the next

This same thing happens that I showed you yesterday

[night cloak]

Understandable! Feel free to play a few games and record the issue so we can forward the issue to the diagnosis team.

[candid coyote]

Ok sure I'll share the recording here as soon as it occurs again

[night cloak]

@lusty kindle That is something unheard of. It might be a regional exclusive restriction. Could you ask this in the Russian Discord server? The link can be found in the #735483472432594994 3.1.

[civic basalt]

Hi , i need some information regarding pubgm!

•Is it ok to use GFX tool for 60FPS gameplay in Pubg mobile ?
•if it's not ! then what should i do to increase my Game Fps ?

~(My device run Other game's New state, genshin impact,honkai impact 3 perfectly)

•if i can use GFX Tool then which one ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @civic basalt.

[civic basalt]

Then fix your game !!!

Lmao

[white mesa]

Hello , PUBG MOBILE team , I was playing game on my account and just finished game and returned lobby , I was waiting for my friend and unknowingly my account got banned I have vedio while i was in lobby please solve my problem and unban my account because i have worked hard on it my id number is
5701664083

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white mesa.

[solemn robin]

Hallo

[night cloak]

@solemn robin Aloha! How can I help you?

[solemn robin]

My account was hacked and I called in-game support, waiting for 30 days. I want to hurry up

[night cloak]

@solemn robin If you have provided all information correctly, it will take a week or two more to recover it.

[solemn robin]

Please hurry because the hacker took the email and phone number

Evidence followed 3 days ago and no response yet

[night cloak]

You mean 30 days right?

[rapid rose]

....how to change region before 60 days🥺

[night cloak]

@rapid rose You don’t, unfortunately.

[bronze atlas]

@night cloak

[night cloak]

Aloha! How can I help you?

[bronze atlas]

I made a pubg mobile account with discord and now there's no discord option anymore and I can't login into my account

[night cloak]

@bronze atlas I do not think you can make PUBG MOBILE with Discord.

[snow sequoia]

Yeah u can i have also

[rapid rose]

Mean?

[night cloak]

What’s your region?

[snow sequoia]

Spain

[night cloak]

@rapid rose You cannot before 60 days.

[rapid rose]

This time my region is South korea

[night cloak]

@snow sequoia Could you share a screenshot of the Discord login if possible?

[rapid rose]

🥺 🥺

[snow sequoia]

Wait

🤷

[bronze atlas]

Yeah I don't have the discord option anymore tho

[night cloak]

@snow sequoia This is new to me. Do you still have the option?

@bronze atlas What’s your region?

[bronze atlas]

Eu

[snow sequoia]

Yeah i have no problem logging in

[bronze atlas]

I tried customer service in game and got no help

[night cloak]

@bronze atlas Another moderator told me you have to uninstall the game and install it from the website to have the Discord login.

[bronze atlas]

Bruh

[rapid rose]

Can I reset it. ....if I Link email

[bronze atlas]

Thanks for the help

[snow sequoia]

I have another problem tho, my friends facebook account got hacked which he only has pubg linked to and the email that the facebooks accounts logged into is banned for some reason, the hacker changed the password and now he cant login into his pubg account through facebook, pls help his account is worth alot he doesnt wanna loose it

[storm flume]

Please contact the customer service for further assistance, @snow sequoia. Refer to subpoint 5.4 in #faq for further information.

[snow sequoia]

This is the account the hacker currently has

[night cloak]

@snow sequoia Tell him to contact the customer service.

help, i forget my linked email how to see the email? (i have many email accounts) now im login using gamecenter

[candid coyote]

Here it is

@night cloak

[night cloak]

@night cloak Unfortunately you cannot change it. You can try logging in through all the emails you have to see which one belongs to it.

[main hazel]

U can go through a 30 day recovery process to get it changed

Contact in game support

[candid coyote]

@night cloak What to do next

[main hazel]

Reinstall

[night cloak]

@candid coyote Thank you for the video. Could you download an app called 1.1.1.1, open the app and turn on WARP mode and then play a few games to see if you face the issues again? You don’t have to record.

[night cloak]

omg i have likes 20+ email account 😂 😂 😂 😂 😂

i just need to know the email

btw thanks for help

@night cloak Instead of logging into the game with the mails, you can just log in those to a browser or app and search which email has a mail from Tencent Games or PUBG MOBILE.

oh okay

Oh thanks @night cloak i already found my email lol

Awesome!

[hot patio]

Can u help me?

[crystal void]

Здравствуйте

[candid coyote]

Ok I'll try thank youuu

[night cloak]

What’s the issue?

[night cloak]

Aloha! How can I help you?

[wicked elm]

What is that? How create team

[hot patio]

@hot patio the is my problem

[wicked elm]

@night cloak hello. Help me

Такая проблема. Состоял я в бригаде, в коем веке решил сыграть с друзьями в Талант. Не пустило, были в шоке все. Где-то вычитал, что блокируют рут устройства (прошивал телефон 100 раз, в попытках увеличить производительность в играх) , естественно, т.к. снимаю тики-токи ролики, ни какого софта не имел и не имею. Но создать CREW тиму уже не получается, сообщение "ban-create-carteam". Пол года уже как играю с нового устройства, без рута (т.к. незачем прошивать, дабы увеличить производительность). Подскажите, куда писать? Что делать?

[night cloak]

@onyx cairn

[ionic slate]

can anyone explain?

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @ionic slate.

[ionic slate]

do i lose points? because I was in a match

[night cloak]

@ionic slate You lose points if the match is started.

[ionic slate]

got it... About the accounts that have been unbanned, did all the previously banned account got unbanned or only a certain number of them

[night cloak]

@ionic slate It is only the people on Discord. Not the game.

[woven magnet]

Hello, my pubg account has been hacked. The attacker has untied all my social networks. I have screenshots of donations for this account, I know in which city, country the account was created, from which device I entered the game for the first time. I have almost all the information on the account. Help

[stable pond]

I my linked email got hacked and i tried to contact the in-game service but they didn’t help and keep me waiting for 2 months! I gave them all the requirements but with no response. PLEASE just unlink the email my account really worth alot! I don’t want to lose it!

[tranquil nebula]

Hello my account got hacked and the guy who hacked my account has banned it what I do now I need some help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil nebula.

[night cloak]

Why the Gyroscope is not working? I have a samsung a02s, pls help me

[west vapor]

Please contact in-game customer support. If you follow and provide them with the requested documents, they can unlink the hackers social on your account. My friend had the same issue and got his acc back within 1-2 weeks

[night cloak]

Tell my why GyroScope didn't work

[west vapor]

Did the gyroscope worked on this device previously?

[night cloak]

No

[west vapor]

Some low end devices dont support gyroscope because they do not have motion sensors.
You can find out if ur device has motion sensors by entering androids developers menu.

[cedar granite]

hello

I am getting the following error message when trying to download the "Recommended Resource Pack" in PUBG

"Download error. Please restart the game or repair the download"

Anyone know how to fix it??

[night cloak]

and if he doesn't have those sensors, he can do something else

[west vapor]

Please try to do a Routine Repair and Restore Default Settings for the game. Clear game cache an restart your device.

[west vapor]

If your device doesnt have gyroscope sensors, then there is no way you can use gyroscope on that device.

You can go to settings tap several times on “Kernel version” and then u will enter the developer menu. Go to gyroscope and u can check the gyro information and status

[cedar granite]

I tried this. I even tried to remove the gameloop emulator totally and reinstall

[west vapor]

I do not know much about gameloop. Maybe one of the Community staffs can help you here.

[night cloak]

You can join Gameloop’s Discord server and ask them, they’d be able to help better

@west vapor i don't find Kernel version

[cedar granite]

ok thank you

[west vapor]

Should be under “about phone” then u can go to “software information”
U can tap “build number” several times to activate developer mode and then tap “kernel version” several times to access to sensors etc

[west vapor]

Maybe try it here:

https://www.gameloop.com/en/support

[night cloak]

@west vapor I activate developer mode but i don't find Kernel version

[west vapor]

Should be right above build number

[leaden bison]

I have an issue where I go into a game with randoms by accident, then I kill myself to complete a mission, but then I have to wait until those randoms either die, or win/finish the game, is there a way I can fix this?

[night cloak]

@west vapor I'm romanian and my Phone is in romanian and i don't find this

.

[west vapor]

How can i help you?

[night cloak]

Sorry was tryna delete the text

[west vapor]

You cant just exit the game after you die?

[west vapor]

Maybe try to change the language to english, then its easier to find the settings

[night cloak]

@west vapor I find IT!

[grand hamlet]

hi

hello??

[sour elm]

How can i check the registration date of a PUBG account? I am in contact with customer service and they keep asking me exact registration date of account.

[night cloak]

@sour elm It is something you cannot check and the only information that is unique to the owner.

[west vapor]

Glad i could help.

[leaden bison]

No it's like, I go into a game with ransoms to complete a mission, I complete it then I kill myself in-game with 2 grenades, then when I leave the match I have to wait for the random teammates to complete the match so the mission gets refreshed

[night cloak]

You have to wait for the match to complete, yes

[west vapor]

Yes that should be right. After the whole match finishes, it will count and refreshes the mission.

[leaden bison]

Is there a way I can make it so I don't have to wait until their match is complete?

[west vapor]

Depends on the mission. What i used to do is to complete the mission (if possible) on solo-mode. That way when u finish urself, the match ends too.

[leaden bison]

Problem is I play emulator, so no one plays on solo

[west vapor]

That is unfortunate.
Maybe join squad without randoms? Like disable auto matchmaking and join solo vs squad and do ur missions. That way when u finish urself the match also ends for u

[leaden bison]

Well, I'm diamond 1 so I really wouldn't want to lose points, and I wouldn't want to lose my kdr

[west vapor]

But u said u nade urself after the mission? That way u will lose points anyway?

[leaden bison]

Yes but I always do it in duos, if matchmaking takes too long and I get pissed off I just switch to phone but it's really inconvenient tbh, sometimes I also complete missions in squads but I die early on so I'd have to wait for like 20 minutes for the randoms' match to end so I can collect whatever I did in the mission

[flat meteor]

Can we transfer bgmi account back to global version?

[west vapor]

So as mentioned the easiest and most convenient way is to play solo in duo or squad (the one u dont rank in) and do mission there. That way when u nade urself u basically finish your match and get the achievement

[leaden bison]

Alright then, thanks

[carmine portal]

My account is hacked

[opaque dock]

Please contact the customer service for further assistance,@carmine portal. Refer to subpoint 5.4 in #faq for further information.

[rotund wolf]

I am very sad about the new update of pubg secondary link

My account was stolen, the email link was stolen, and the password was changed

I have a Facebook and Twitter link

Now I can't connect the phone

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @rotund wolf.

[rotund wolf]

I called support inside the game and there is no response

I have shipped more than 30 days and no response

Ask why support works

Support can do nothing

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of tickets every day, @rotund wolf. As we only provide community support through this platform, we will not be able to help you with this in any way.

[rotund wolf]

What do I do if the hacker puts the secondary password?

Can I find a solution?

I'm so sad about this poor support

A simple problem that you cannot solve

[cyan citrus]

You will need to contact the customer service to remove the unauthorized access, @rotund wolf. Unfortunately, this is not something we can help with.

[rotund wolf]

What should i do now

Big Pubg can't solve this

I own the Facebook and Twitter link and the e-mail has been hacked

Who in the server can help me?

[woven magnet]

After each request, answering a question to the bot, I am offered to start a new conversation, I don’t understand how to write to contact the agent directly

[rotund wolf]

This is unfair. I have been playing the game since 19/1/2019

This is all incapable of support

Who is responsible for that

[west vapor]

Here is an example how to get to an actual support agent:

[cyan citrus]

Your account security is your own responsibility. Again, not something we can help with. Please continue with the customer service and avoid repeating the same thing.

[rotund wolf]

Support must be strengthened How to change the account password without my knowledge

[woven magnet]

I abandoned the game, at that time I lost my account, but since I did not enter the game, I found out about it only now. I don't have access to my account at all.

[rotund wolf]

I will file a consumer protection request to get my money back

And you have to close the support server because of the lack of help

[fair turtle]

I want change region is not showing option help

[candid coyote]

@night cloak That app you said (1.1.1.1) gives a much higher ping cz of the vpn it uses 😢

[lusty yew]

Why can't I change my region?

[candid coyote]

@gaunt karma And yes I am still facing the same issue in some matches

[neat bridge]

What I can do if my account was banned by mistake?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat bridge.

[opaque dock]

The change country/region option is not available for PUBG MOBILE accounts created in the European Economic Area (EEA). This is due to the General Data Protection Regulation (GDPR). Please understand that this is not something we or the in-game customer service can assist you with.

[night cloak]

If you do, it is not your internet at all, nor the game server. Something is wrong with your game file or your phone's network chip. I highly recommend reinstalling the game after a complete installation.

[mighty cave]

yo how to get clan leadership from a player banned 10 years im a manager with other 1 friend

[patent coyote]

do. I send the oldest payment recipet or just the oldest one in this 3 month?

[lusty yew]

But I'm from Asia how is that possible?

[keen wharf]

The oldest 1 and the oldest from then.

[night cloak]

Hello, while I tried to install and open pubg mobile beta, it says that “The maximum number of apps for free development profiles has been reached”
and here is the screenshot in Chinese version, I don’t know how to make this English, how do I solve it?

[sullen lion]

Which country do you live in?

[patent coyote]

Thank you

[sullen lion]

Maybe your country has some laws..

[sullen lion]

try next time..test server is limited i think..

[night cloak]

Why does everybody ask me my age

[sullen lion]

but as far as i know! all get the same message that we get more tickets and customer support never replies even after 30 or 60 days...its just a scam! but doesnt matter!😅

[night cloak]

Can someone tell me why

[sullen lion]

only bots are as customer supports...even bank apps has good customer support in person...like banks have billions of customers but they are able to handle it in person support online...why cant pubgm?

[sullen lion]

no

[night cloak]

Why

[sullen lion]

kindly ask in off topic or pubg mobile

[night cloak]

Ok

Thx

[patent coyote]

there's no option to send a screenshot / image

<@&481161015728406538>

[candid coyote]

It can be due to higher ping due to the app what to fo with that

[patent coyote]

anyone can help me with this?

[patent coyote]

Hey

[devout plinth]

I want to help

I want help in delinking a mobile number from a PUBG account

This mobile number is not available with me and is also not registered in my ID card

[night cloak]

My friend account ban without reason he very upset because he Don't use any cheating. Any one can explained what happened her account? When my friend press BAN RECORD then this message send krafton.. Please anyone help he almost 49 mythic today he spain 14000 uc m249 for upgrade Glecier m416 maxing today without reason get ban 😓

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[devout plinth]

I want to help
I want help in delinking a mobile number from a PUBG account
This mobile number is not available with me and is also not registered in my ID card

[sullen lion]

Customer support contact!

[plush moth]

Hello, dear support team!
Crying soo hard now.
My good in game friend we was playing for 2 years got banned for no reason.
When he goes to review ban reason system says that account in normal standing.
He is poor Kazakhstanian student...spending part of his money to reach lvl 4 for m4 glacier. Just got it and got banned in the same day for 10 years.
581236879
leisureALISH
If you know, who can help. Let me know,please.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush moth.

[devout plinth]

@polar marsh I want to help
I want help in delinking a mobile number from a PUBG account
This mobile number is not available with me and is also not registered in my ID card

[robust grove]

hello dear pubg support i need to chaneg my email link please help

[night cloak]

@shadow plank This is a public support channel. Do not share those information here unless you want to get hacked again.

@robust grove Unfortunately, changing email is not possible.

[robust grove]

ok what an i do

anyway

[night cloak]

That is not possible, unfortunately, @devout plinth.

@robust grove You can wait for the feature to come in the near future.

[robust grove]

how much time any idea

[night cloak]

Could be 1-10 years, no information.

@patent coyote Aloha! How can I help you?

[robust grove]

😫

[shadow plank]

Yes, there is no such information for hacking! and where should I write here then???

[night cloak]

@candid coyote It is not the ping but latency issues. Since the CloudFlare DNS didn’t help, it might be a bug within the app. It can also be an issue with your phone’s hardware.

@shadow plank You will need to contact the customer service for account related issues. This channel is for general inquiries.

[ivory wolf]

hey I've been having a issue loading into matches, it stops on the loading screen then says "match server did not respond, please try again later", I've tried ALOT to try to fix it and nothings worked yet, any suggestions?

[night cloak]

@ivory wolf May I know what is your country?

[ivory wolf]

U.S

[night cloak]

@ivory wolf You are on mobile, right?

[ivory wolf]

yes

[candid coyote]

It was running perfectly a week before but suddenly it started doing this I also play other games that require netwrk and they work smoothly

Should I delete the game and reinstall it from the app store?

[night cloak]

Yes, that’s what would be the last troubleshooting to do.

[candid coyote]

Ok I'll try

[night cloak]

@ivory wolf Are you using WiFi/Mobile data?

[ivory wolf]

Im using WiFi

very stable wifi at that

[night cloak]

Could you use mobile data to check if you still face that issue?

[ivory wolf]

I sadly cannot but I might as well try restarting my wifi I guess

[shadow plank]

where is the customer support service????????

[night cloak]

@ivory wolf That likely won’t help but you can try. You can also try installing an app called 1.1.1.1, connect to WARP and play with it. If the problem doesn’t persist, it is the ISP causing issues.

@shadow plank Open the game and go to the basic settings.

[shadow plank]

funny this support asks for screenshots of account payment, but how to send them to this support if you can only write there ???????

[night cloak]

@shadow plank You should have an attach file option somewhere there.

[shadow plank]

somewhere it may be and should be, but it is not there, even through the PC, too, entered!

[night cloak]

@shadow plank If that’s the case, you can upload the images on image hosting sites link imgur.com and share the link with them. When sharing the links, make sure to narrate everything in a single message.

Why does it show The maximum number of apps for free development profiles has been reached while I tried to install and open pubg mobile beta

@night cloak Could you share a screenshot?

@night cloak

The white window, it’s says The maximum number of apps for free development profiles has been reached."

[vagrant tulip]

Currently there is alot of beta testers you can't play it

[keen dock]

I’ve been having an issue where I don’t have a riot shield button and this is my third time reaching out. I had a thread set up under “issues,” but it was removed. Please advise

[vagrant tulip]

Try on the next beta

[vagrant tulip]

What is your device?

[night cloak]

iPad Pro 12.9 inch

[keen dock]

iPad Pro. I would like support from an admin

[night cloak]

Oh same fallenribeye

@night cloak Unfortunately, you cannot play this. Wait for the 2nd invite and make sure to install the game as soon as you get an invite.

[vagrant tulip]

Can you please go into settings and controls and send a screenshot?

[night cloak]

Hello , happy new year , i have a problem , a guy connected on my account and he put email link on account , i have proofs when i bought uc , u can to help me please to delete email link from account?

@night cloak

@night cloak Happy new year. You should contact the customer service as soon as possible. Make sure to mention about account getting hacked and not about deleting the email.

[keen dock]

Here is a video of me resetting all three control layouts

[night cloak]

Ok

[ivory wolf]

well it does seem to be my ISP, any recommendations on that?

[vagrant tulip]

Can you please try this layout 7030-6124-4362-6227-272 the shield button doesn’t show up in the controls setting you will find it ingame only

[night cloak]

@night cloak

@ivory wolf I know changing ISP is not easy. You can either keep using the app I gave you (you might get pretty bad ping) or use a SIM card. If the problem recently started, chances are it will be fixed on its own. You just need to do either of those to play in the meantime.

[vagrant tulip]

@keen dock or you can just enter a match and open the setting/controls the sheild and everything will show up

[night cloak]

Please talk to them again.

[night cloak]

After 24 hours.

[vagrant tulip]

This settings shows up ingame inside the mode

This while you are not in match

[night cloak]

So i wait an answer or i will write them?

I am afraid bcs he can to ban my account

@night cloak Write them in 24 hours so they know you have contacted the social media support. Sadly, they banning the account is a possibility too. You should have linked your email yourselves. But we all learn from mistakes.

We learn from mistakes but i drop much moneys in this game

[keen dock]

I will try the code later tonight. I currently do not have a shield button in game (see video) @vagrant tulip

[ivory wolf]

hey just checking, one of my friends is worried i might get banned for using the vpn app you gave me, that wont be a issue right?

[glass thicket]

My account has been stolen from me, can someone help me to recover it?

[storm flume]

Please contact the customer service for further assistance, @glass thicket. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@ivory wolf Right.

[vagrant tulip]

Please try the code and let me know

[keen dock]

Not currently home, but will try later

[vagrant tulip]

Alright

[devout plinth]

When will this special come out

[ashen bough]

Hi

[night cloak]

Sadly no information.

[sturdy escarp]

When the winners will be announced in Holiday Tournament?

[devout plinth]

This person steals the person's account and claims that he is from the PUBG Mobile support team

[night cloak]

@sturdy escarp Soon.

[sturdy escarp]

Aight thanks

[night cloak]

Can you share a screenshot from your phone, @devout plinth?

[rose jay]

This person is talking to the players in Discord and asking them to talk to this person, who is from the technical support team in PUBG.

[flat meteor]

Can anybody help me in transfering bgmi account to global?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @flat meteor.

[civic pivot]

I have tethering problem, if i open 3-4x and wanna spray, aim goes down by itself, all the time.. what can be the reason?

[night cloak]

Please share a screenshot from your phone.

[patent coyote]

hi maple

[civic pivot]

It goes even harder down mostly times

[patent coyote]

A hacker got access to my device and linked his email and phone number

I changed them password but he still can reset the password

I can log in with socia accounts

[night cloak]

Can you enable “show touches” and record the screen? Make sure to share an uncropped video.

[civic pivot]

Aim falls down

[patent coyote]

I just need to un-link or change the phone number and email

[civic pivot]

All the time

[night cloak]

@patent coyote Contact the customer service and mention that your email/phone is hacked.

[civic pivot]

Where to enable that

[patent coyote]

I did, they said they'll help me in a month

[tired prairie]

لحقت تبندني ي عرص

[storm flume]

Please do not use languages other than English, @tired prairie. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[patent coyote]

the hacker logs in and logs me out a lot and it annoys me.

[night cloak]

Settings > Accessibility > Touch > AssistiveTouch. Tap on AssistiveTouch to turn it.

[civic pivot]

Is this one good?

[night cloak]

Sadly, it will take some time.

[night cloak]

Does it happen with 3x or 4x scope?

[civic pivot]

With all far scopes

This issue faces my gf

Same device we have

3x 4x 6x she uses

[night cloak]

Did she try reinstalling the game? There might be a broken game file.

[civic pivot]

I made her reinstall the game but it didnt solve

Yea she did

I also let her try another gyro, ads settings in case sens could be stuck smthng

But no

[night cloak]

And with gyro turned off?

[sour elm]

I am the owner of account which is compromised but i don’t know how to check it.

[civic pivot]

She plays with gyro scope only

[night cloak]

@sour elm You cannot check it unfortunately, you have to remember the date.

@civic pivot Does the issue persist with gyro off?

[civic pivot]

She had 11 pro max which wasnt any issue like this, we both have 13 pro max now, i dont face this issue but i face another issues with scope

We didnt try with gyro off

We never had this kind problem, she just got her new 13 pro max

[sour elm]

I didn’t thought i would take this game so serious, it was just a random moment

[civic pivot]

But its way worse than her 11 pro max

[night cloak]

Can she try with gyro off so we know it is not a gyro problem?

[civic pivot]

We can do but i dont think that would be the problem, i have exact same device

But i will let u know

[night cloak]

@sour elm Unfortunately, you cannot recover the account otherwise. You see all the other information the game requested can be compromised, except this particular information.

[night cloak]

It might be a hardware faulty issue, but sure we will know after the test.

[civic pivot]

No there is no way for hardware issue, with 4x on awm it doesnt do like this, she also tests it at cheer park its just normal

Whenever we play classics

[sour elm]

But i have all the payment receipts, i had monthly subscription of Prime Plus and account is attached to my email account and Game Center as well. Only twitter account linked with account is compromised

[civic pivot]

Mostly 3x and 6x it does like this all the match

[night cloak]

I see. It might be a game issue too.

[night cloak]

Payment receipts can easily be compromised by someone who can compromise your social media, hence it cannot be the only evidence of ownership.

[vagrant tulip]

Scammers are not welcome in any community

[civic pivot]

I face similar problem like this, but not same, with my device, its totally not smooth. Especially when there is 2 squads around me, fps drops very much, also by opening scopes like 3 or 6x screen gets freeze for a second, it really can be gyro problem with 13 pro max indeed, when i open scope with full gyro it stutters for just a little second

And moves again

[night cloak]

What did he write?

[vagrant tulip]

He said why did you ban me ( he is a scammer i banned him in MENA)

He said a bad word too

[night cloak]

@civic pivot The fps drop is normal across other phones as well. The scope should not freeze for a second tho. It can freeze for a fraction of a second, but not a second. If you still face issues with the scope, please record the screen and submit the video in #old. The devs will look into the issue and try to solve as soon as possible.

[night cloak]

Do you have a SS of the scam?

[cyan citrus]

Did you reset your device settings?

[civic pivot]

Its a 2 days young phone

[vagrant tulip]

@night cloak +he just admitted it. It's not the first time banning him It's the 100th ig.

[civic pivot]

It feels like gyro isnt okay optimized with game

Whether game or device i dont know

But it feels like by opening scope, gyro hangs a little and goes again

But with my gf its another case, everytime she sprays, with 3x 6x far away, scope falls down very quick

In cheerpark it doesnt, i dont know

[cyan citrus]

Try to reset the device settings one time through settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device one time.

[civic pivot]

Its already very new phone

Why would settings affect

[cyan citrus]

Please follow the steps.

[civic pivot]

I did that already with my phone

But my gf phone is just days new

I resetted everything

[cyan citrus]

Then report the issue through #old in compliance with channel's pinned instructions.

[civic pivot]

😄

Personally question to you

You think #old would help this?

We are writing months all the bugs faced ingame

No one is solved

Anyways, wasting my time here

Thanks for your time aswell

And info

[lusty yew]

Sri lanka

[cyan citrus]

The regulation applies to your account regardless of where you are living. You will not be able to change your region, @lusty yew.

[keen wharf]

can some mod here help m e please.

[cyan citrus]

Hello! How can we help you, @keen wharf?

[keen wharf]

I keep lagging out when im upstairs and idk why. but it keeps making me lose points

i like teleport back then my ms goes to 677

[cyan citrus]

Seems like an issue with your internet connection, @keen wharf. Do you happen to have a video recording of the issue?

[keen wharf]

its not my internet lol

my internet is fine on everything else bro

[cyan citrus]

Please answer me accordingly, @keen wharf.

[keen wharf]

no

i dont

[cyan citrus]

What is your device, @keen wharf?

[keen wharf]

samsung a7 2018

tab

[cyan citrus]

Got it! Please try to do a Routine Repair of the game, clear game cache and reset your device settings one time, @keen wharf. You can reset your device settings through settings > General Management > Reset > Reset Settings. Restart your device. If the issue is persistent, try to switch to another more stable internet connection.

[keen wharf]

ok thanks bro.

[cyan citrus]

My pleasure!

[sleek violet]

Can any mod help me?

[cyan citrus]

Hello! How can we help you, @sleek violet?

[sleek violet]

I wanna unlink my facebook account but when i click to unlink it appears to unlink the twitter account

[cyan citrus]

You will need to log into the account with your Twitter account to remove the Facebook account, @sleek violet.

[sleek violet]

But i did

And its not working perfectly

[lethal pulsar]

Hello, my account has been hacked and linked to my e-mail. I need your help

[dense dock]

we getting more for the next box right ? and how many times can i open each box.

[cyan citrus]

Please try to do a Routine Repair of the game or reinstall the game one time. If the issue is persistent, contact customer service in-game for further assistance with this.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[lethal pulsar]

I contacted them and they did not help me because I do not have purchase receipts@cyan citrus

[cyan citrus]

The Grand Final box should be available from January 14. You can only open the box one time and choose one reward of three.

[cyan citrus]

You will need to provide the required information to prove the ownership of your account. Otherwise, customer service may not be able to proceed with your request. This is not something we can help with.

[dense dock]

oh only once thats a shame , and ty for the help

[cyan citrus]

You are welcome.

[sleek violet]

Omg!!

Its worked!!!

Thank you sir!!!

[cyan citrus]

Glad to hear that, and you are most welcome, @sleek violet.

[iron ridge]

I couldn’t buy UC till now and my account got banned for uc before and when can i know the ban will end?

[cyan citrus]

Can you share a screenshot of what you are referring to, @iron ridge?

[iron ridge]

Me acc locked for Uc

[cyan citrus]

Share a screenshot as I mentioned before, @iron ridge.

[cyan citrus]

Please try to change the password for your login methods and social media accounts, @iron ridge. Also, logout from all the devices one time for both social media accounts and PUBG MOBILE. Restart your device. If the issue is still persistent, contact customer service in-game for further assistance with this.

[iron ridge]

‏That's what I'm doing.

[cyan citrus]

Could you please elaborate and be more precise, @iron ridge?

[iron ridge]

Yes

[warped pagoda]

Hey, I have a problem with email login. Every time I want to register and click on request code, the code does not come by email. What should I do against it? The correct email is given and the code does not arrive

@cyan citrus

[amber jungle]

В

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @amber jungle. Remember to read through #faq before asking questions in the support channels.

[grand wing]

If i bought this pack, do i get all of that item instantly or i still have to unlock them first from the event? I was about to buy it but then i'm not sure that i will get those item instantly

[cyan citrus]

You will need to unlock them from event to claim them permanently, @grand wing.

[grand wing]

Aw man... I didn't have enough time to unlock them before the event ends. Thank you @cyan citrus

[cyan citrus]

You are welcome, @grand wing.

[fleet wigeon]

How can we get Star Challenge Avatar and Frame ?
||Are we supposed to play In That Competition or ..?||.

STAR CHALLENGE

[stoic hawk]

How do I contact the support department please?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @stoic hawk.

[fading pecan]

Hello I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading pecan. Remember to read through #faq before asking questions in the support channels.

[stoic hawk]

I took Ban and I haven't played for a month What is the reason I want the reason why I took Ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic hawk.

[fading pecan]

I have a problem with my account I do not see the option to change the country

[cyan citrus]

That option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @fading pecan.

[fading pecan]

How can I show this option?

[cyan citrus]

You simply cannot, @fading pecan.

[fading pecan]

😩

[exotic surge]

When pubg mobile will be good?
Trash game with lot of bugs
Tencent do billions and are incapable to do pubg mobile a good game

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @exotic surge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[urban jetty]

can someone help me plz?

I lost my account again and again

[night cloak]

Hi

[cyan citrus]

Please be more precise and add more details about the issue you are facing.

[urban jetty]

I said login revork

wait no

[night cloak]

Someone hacked into my account and added his number before and i got before account
And now he did again using number now added 2fa

What i do can someone suggest??

<@&481161015728406538>

[urban jetty]

when ever I lag and the game shuts down I get a new account when I login

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts. Please be advised to not mention the moderator role unless there is exigency or emergency related to this Discord server.

[urban jetty]

I'll be back

[fleet wigeon]

..

[urban jetty]

and thx

[night cloak]

Oh ok thank you waiting for them
I still have my gmail login and twitter login

[urban jetty]

wait how do I know if my account is ban??

[cyan citrus]

It is possible that the social media account was removed by you or an unauthorized person. In that case, It is highly unlikely that you will be able to recover your account. You may try to contact the customer service in-game for further assistance with this.

[stray badge]

@lime juniper I have something important to report, please dm me on discord sir
i cant dm you 😦

[cyan citrus]

You are welcome.

[urban jetty]

how do I know if my account is banned?

[cyan citrus]

You can check that when trying to log into your account, @urban jetty.

[urban jetty]

thx

[cyan citrus]

You are welcome.

[urban jetty]

hey again I tried login in but it said again "login revork"

could it be my account is hacked?

[cyan citrus]

Can you share a screenshot, @urban jetty?

[urban jetty]

I can't because of this

[cyan citrus]

Due to multiple login attempts, there will be a cool-down until you can log into your account again, @urban jetty.

[urban jetty]

I'll send the screenshot when the cool down is finished

OMG it's back

[night cloak]

Anyone when pubg support online???

[cyan citrus]

Please contact customer support in-game for further assistance.

[night cloak]

I did

[cyan citrus]

Please contact the customer service as mentioned earlier, @night cloak. A delayed response from customer service can be expected due to enormous number of requests every day.

[night cloak]

Ok

Man im just stressed 😫

[urban jetty]

btw why does lagging and the game shutting off have to do with losing my account???

[night cloak]

Here good?

[urban jetty]

you say that in off topic

[cyan citrus]

You may try to contact the customer service for further assistance with your account. We only provide community support through this platform.

[urban jetty]

ok thx

[cyan citrus]

Not sure. You should provide the required information to customer service. We are unable to answer on their behalf as we are not affiliated with them.

[urban jetty]

and is the game 30% bots?🤔

[night cloak]

Oh ok

[night cloak]

No

[night cloak]

I've already done ANNA Max.... But it shows Skill not activated....

[hollow portal]

uhh whats with this repeated update?

as you can see from the right side, i finished the update 3 times already, and yet after relogging it again forces me to update

[hollow portal]

I finished the update 6 times already at this point

[cyan citrus]

Hello! Please mention your device, @hollow portal.

[keen dock]

That layout code isn’t valid

[shut hawk]

ipados 15.2

ينفع اشغ الديسكورد من الويندوذ ولا ف مشكله

[storm flume]

Please do not use languages other than English, @shut hawk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chrome bane]

I think it's Xiaomi Pad 5fire

[cyan citrus]

Please let the user respond himself.

[flat meteor]

@cyan citrus Hi. Can you help me transferring my bgmi account to global?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @flat meteor.

[urban jetty]

is it normal that the game shuts off when I lag so much

hello??

[finite flare]

I want webhook permission I want to talk error404

[cerulean scroll]

Use #discord

[candid coyote]

@gaunt karma I tried reinstalling the game and I guess the issue is solved Thankyou so much for your help....😊

[night cloak]

Hello My name is ( KHaleDDD) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID ( 5995047348)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lime linden]

31

[carmine tiger]

Reason problem on please help meSMS

Please help me change my region

[sullen lion]

maybe they have new regulationsn implemented...

[hardy badge]

Pubg mobile beta showing this error
After click it closing automatically
Device: iPad

[carmine tiger]

Help me region issue problem no SMS my mobile my ID 5815114119

[feral forge]

The beta program is limited to a number of testers only, and the limit has already been reached.

[upper stag]

Please help me to show the mobile number confirmation to confirm the account I did not see the mobile link

[sullen lion]

will we get separate 5000 tokens for the next box?

or

the pmgc tokens what we collect now are the only ones?

[carmine tiger]

Please help me e change my region

5815114119 ID region problem please help me not response SMS

[sullen lion]

Will we get separate tokens for the upcoming finale?

or

should we collect now and open the box ? and these tokens can be used for the 1200 omgc league box.

i have 3500tokens now..apprx. should i save it for the 5000 box or will they provide a seperate event which gives upto 5000tokens when the event comes. please answer.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder flame.

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[low frigate]

Can someone check for the account ban reason
Id:5752710961

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low frigate.

[carmine tiger]

Hello help me region change

[cyan citrus]

I have answered you here, @carmine tiger.

[storm flume]

Please do not use languages other than English, @carmine tiger. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[indigo tinsel]

Hello I wanted to ask about "island discovery" event in that If I buy 600 uc advanced pack will I get everything in it?

I have done the missions till the molotove skin

[cyan citrus]

@indigo tinsel, yes, if you have completed the event missions and unlocked all the temporary rewards.

[indigo tinsel]

I have completed the missions till the molotove skin will I get all permanent ?

[cyan citrus]

Yes, @indigo tinsel.

[indigo tinsel]

Excellent tysm

[plush vigil]

I received an email today about the player got banned,thanks for the support👍

[cyan citrus]

You are most welcome.

[night cloak]

Hey

[night cloak]

That guy banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[mint crescent]

There is any banned record but i am still banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint crescent.

[surreal acorn]

keymapping in gameloop not working... can anyone help me plzzz

[cyan citrus]

For further assistance related to Gameloop, please visit their official website or their Discord server, @surreal acorn.

https://gameloop.com/.

[surreal acorn]

how can i get their discord server link ?

[cyan citrus]

That's available on their website under Forum section, @surreal acorn.

[surreal acorn]

thank you so much brother

[cyan citrus]

You are most welcome.

[mystic plinth]

I didn't break anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic plinth.

[surreal lynx]

Is riding on buggy like this safe?

[hardy jungle]

Hello and Happy New Year.. How can I get the role of Detective

[cyan citrus]

We don't have exact tier or level requirements to become an investigator, @hardy jungle. We recommend you to keep playing until you are eligible to become an investigator. Players with a history of good ranking, level and good accuracy of reports should be eligible to become an investigator. For further information regarding Video Review Station, please refer to the following message.

#questions message.

[night cloak]

@cyan citrus @lime juniper Could anybody tell me whether vikendi 2.0 would come on pubg mobile or not?

I am tired of clicking clickbaits on youtube about this😩 😩

[cyan citrus]

Please keep an eye on #news for future announcements, @night cloak.

[hardy jungle]

Thank you so much ❤️

[plush vigil]

Yes it is,not illegal

[cyan citrus]

You are most welcome.

[night cloak]

But you may get knocked sometimes

[plush vigil]

Well you have to positioning carefully

[surreal lynx]

Will I get ban? Anticheat might consider it speed hack 🧐

[night cloak]

No

[plush vigil]

I dunno,there are many people out there doing tips and tricks and jokes about this

[surreal lynx]

🤔

[plush vigil]

even clash universe said you can reach full speed dont need to worry about falling

[steel mural]

what should i do? players keep f*** teleporting

[plush vigil]

speed hack maybe

[steel mural]

no its something like disconnect from server.

but my network is strong and this only happen in mirror world and other erangle modes

[plush vigil]

what’s ur device

[steel mural]

Galaxy tab s7

[plush vigil]

Its kinda hard to tell from this clip since its low resolution and low frame rate

[steel mural]

ok i will record it better next time.

this problem is for enemy vehicles too, they teleport very much

[plush vigil]

zendex also had teleport problem,but the guy who teleport is me

[steel mural]

i had this problem in previous erangle modes too, like reunion mode(1.16)

[soft laurel]

when are the next premium crates coming out?

[steel mural]

18 days

[brave wolf]

Discord or in-game?

[twilit rune]

here right here

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @steel mural. You can also submit a report in #old in compliance with the channel's pinned instructions.

[junior birch]

You may ask in #discord.

[twilit rune]

thanks mate

[subtle bison]

How do people get long period room cards?

[past stump]

Any chance of bgmi lite?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @past stump.

[night cloak]

Can i get it if i complete it today? @cyan citrus i mean the date of cycle is finished after that can i get it?

[modern bough]

There is pubg mobile lite already

[pallid briar]

You will had to have reached crown in C1S1 and C1S2 which have ended.

[night cloak]

there are bonus missions if we did not reach crown in both seasons b4

[pallid briar]

Not sure about that. You can click on the ? and find out more details.

[open token]

I have big problem

Recently I have changed my server fro Europe to middle East

So when i want to play TDM , it take long time for matching and after that playing vs bots

My evo level is 59

So any solution ?

[snow fox]

Hello i have a question pmco when

[static sleet]

Please refrain from sending messages containing racist implications, @night cloak. The content you are reporting does not appear to be PUBG MOBILE.

[quick wing]

Hi

Can any one help me ?

[crisp badger]

Hello need help guys

Need help in pubg korean version

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @crisp badger.

Please state your issue, @quick wing.

[crisp badger]

Thnx dear

[pallid briar]

Keep an eye on the official website or the social media handles of PUBG MOBILE ESPORTS for further announcement.

[crisp badger]

Can i send u screenshoot i got banned but i cant understand it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp badger.

[pallid briar]

Try playing few more matches. It might happen if there are not many players active at that time.

[night cloak]

Hi , my account has been hacked and transferred to bgmi , and I cant login through bgmi also what should I do??

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @night cloak. For account related issues, please contact the customer service in-game for further assistance.

[night cloak]

Yeah a global PUBG account was only hacked and transferred

[rich flint]

hello my pubg account has been stolen and the version has been released turkey server is not helping please can the india server help me

[ionic slate]

I just checked my inventory and found a helmet from RPm 7, is this normal? Am I from the future.🤓

[ionic slate]

they only provide community support for the global English version of PUBG MOBILE, Try contacting the customer service in-game

[rich flint]

@ionic slate in-game support team not helpful

[ionic slate]

@rich flint I would suggest trying to contact the BGMI discord community support team

[rain barn]

Hello, I changed the server by mistake. I need help getting the old server back

[ionic slate]

its a 60 day cooldown till you can change back

[rich flint]

@ionic slate ok thank you

[mild shadow]

What does that mean

@mortal apex

@static sleet

When I click OK

it loggs me out

[mortal apex]

Have you logged in another Apple device?

[ionic slate]

@mortal apex

[mortal apex]

Could you please share a screenshot of it?

[rain barn]

@ionic slate Can't it be changed before the required time is not the server in my area ping is too high??

[ionic slate]

I don't think so, but @mortal apex is a moderator here so I think she can give you a more of an official answer

@mortal apex

[mortal apex]

That is from the Royal Pass Season 7.

[ionic slate]

it says 7 on the top right corner so I believe yes?

[mortal apex]

Yes. It was the first reward (lvl. 1) from Royal Pass, back then.

[rich flint]

@mortal apex pls helpme

[ionic slate]

but it's still RPm 6

[mortal apex]

Unfortunately it cannot be changed. You will have to wait for the cooldown period to be over.

[rich flint]

@mortal apex hello my pubg account has been stolen and the version has been released turkey server is not helping please can the india server help me

[rich flint]

@mortal apex pls help me

[mortal apex]

It is from RP Season 7. You may search it for further information.

[ionic slate]

ohh now I get it, oki thanks

[mortal apex]

Please contact the customer service for further information. You may refer to subpoint 5.4 in #faq.

[rain barn]

@mortal apex Please help me I can't play on this server 🙏 🙏 🙏

[runic citrus]

I am getting this message whenever I try to purchase any UC from my account.
Any idea what is the problem !! It has been more than two weeks now

[ebon bear]

Hello, can I know the reason for deleting my account?

@lime juniper

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ebon bear. We may otherwise have to mute you.

[vague rover]

Excuse me sir, i am playing PUBG MOBILE since 3 years and i never violated any rules but my account is got banned without any reason I am just playing in cheer park and I got notice for ban of 10 years my Id number is 549385882, please check and clear the matter.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague rover.

[marsh flower]

Hello! Please help me return my account, I lost my mobile device, and when I tried to log in with another device, my account was already untied and the bindings and accounts from the social network were removed, I have all the confirmation that my account is, I can provide receipts of the last payments and purchases in the pubg. Please help me get my account back, I really don't want to lose progress!

[night cloak]

@marsh flower You cannot recover it if you cannot access your game account.

[lost shore]

I have 67k UC in my account but system wont lets me spend it. Been like that for 2 months. Can someone explain for me?

[storm flume]

Please contact the customer service for further assistance, @lost shore. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@lost shore The game thinks you got the UC from illegal sources. You need to refill 77K UC again in fair way to be able to spend in-game.

[cunning ruin]

I need help i cannot login from my Facebook on emulator, it says browser is disabled

[night cloak]

@cunning ruin Try reinstalling Gameloop.

<@&481161015728406538> Hello, I have 2 questions, I'm a returning player so I'm a bit confused:

1. Does the Arcane event end on the 3rd or after the 3rd?
2. What does these "Up to..." mean?

[cunning ruin]

Whattt

Seriously one small issue and reinstall Gameloop

[night cloak]

@night cloak At the end of 3rd January, UTC time. Up to means 0-1200/0-6000.

[cunning ruin]

I dont receive the email verification code from login part too

[night cloak]

@cunning ruin The email server is usually busy and not that reliable.

[lost shore]

@night cloak i topped up with googleplay. Is it illegal?

[cunning ruin]

So how do i login by mobile verification code

[night cloak]

Not at all lol

Is real?

[cunning ruin]

Mobile verification code or password login , how do i do that

[night cloak]

@lost shore It is not. If it was Google Play, just contact the customer service in-game and share screenshots of your all the recent purchase receipts. After validating the information, they will unfreeze your UCs.

[night cloak]

So they are bonuses? Thank you

[open marlin]

Why doesn't the number link appear to me?

[night cloak]

@cunning ruin For getting a code, you may have to wait for up to 1 hour or sometimes longer.

@night cloak Right.

[cunning ruin]

On mobile?

[night cloak]

?

@open marlin Could you share a screenshot of your basic settings?

@cunning ruin Either mobile/emulator.

[open marlin]

What are the settings?

[night cloak]

@night cloak That is not in the game so I cannot confirm.

@open marlin The first setting menu from top right.

[open marlin]

The number link does not appear

I deleted the game, but it was useless, and I did everything necessary, but the number link did not appear

[night cloak]

@open marlin It is either email link or number link.

[dry robin]

I need to talk with pubgm customer support please.

[night cloak]

@dry robin Open game and go to basic settings.

[radiant fern]

Please I need gelp

[night cloak]

Yes?

[dry robin]

They didn’t answer. I should talk with human to understand me, not a bot

[night cloak]

@dry robin It is either that or no support. May I know what's the issue so I can say what to write to the support.

[dry robin]

I got wrong banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry robin.

[distant pasture]

Hello! My account was blocked, but I didn't use third-party software and didn't play with cheaters. Please reconsider blocking your account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant pasture.

[open marlin]

@night cloak

The number link is not showing

[night cloak]

@open marlin It is either email link or number link. Only one can be linked.

[open marlin]

After the new update, a number link was added and verified by the number

[craggy gyro]

Been tryna reset my pass cuz i forgot it but the verification code isn’t getting sent, I’ve check all inboxes and spam boxes too

[radiant fern]

I got hacked and banned from Facebook, but I still haven't recovered my account, and my PUBG login is via Facebook, is there any way to recover my game account?

[night cloak]

@craggy gyro It can take some time to get the code, unfortunately.

[dusky leaf]

Can you guys remove my linked mail account from the game

[night cloak]

@dusky leaf Unfortunately, it is not a feature yet. Maybe in the future.

[marsh flower]

bad, because over 3 thousand euros was given there, sorry to lose my account, I can't go in because I changed my password ...

[night cloak]

@marsh flower That is unfortunate.

[night cloak]

Also, does the bonus apply for every purchase of the bundle(s) in the period of the Returning event?