questions

[quasi raptor]

I lost my login details?

Hey

[sick shale]

Hey, @quasi raptor!

[quasi raptor]

I have some login issues

[sick shale]

Can you elaborate?

[quasi raptor]

Yes I have Pubg account but I forget my email but still I remember my username can you guys help me login to my account

[quasi raptor]

?

[sick shale]

Unfortunately, this isn't possible..

[quasi raptor]

Why

I have my email or username of Pubg I'd

But lost my Gmail account

Any possibility

[sick shale]

You should've linked atleast 2 login methods to ensure safety of your account access. As long as you cannot access your PUBG MOBILE account, nothing can be done.

You may contact customer service in-game for further assistance in this regard. Refer to subpoint 5.4 in #faq for further instructions.

[night cloak]

@lime juniper

[sick shale]

If you have any question regarding the game, please state it here.

[sick shale]

Is this a regional game version?

[dense mango]

Yes

I had this issue in global once

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dense mango.

[sick shale]

Please use the discussion channels, @wintry geode.

[dense mango]

How can I fix it in global ?

[sick shale]

Can you use the global version now?

[dense mango]

Yes

[sick shale]

Check if there's any issue when logging in.

[shadow bolt]

help me ?

I didn't use cheats for no reason I can't log into my account can you help me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow bolt.

[plain socket]

Is there any pistol on livik map???

I am searching last 4 match but i can't found any pistol over there.. please can you tell me about it

[obsidian pagoda]

Why the 🦆 Pubg mobile is so empty now ?

Takes me 5 min find a match in Vikendi, everything except Erangel and Livik are Bot Towns

[sick shale]

No idea if the pistols are removed in Livik map. Maybe ask others in #pubg-mobile?

[sick shale]

Server, mode?

[obsidian pagoda]

Classic - Duo (i rank with my brother)

North America

takes ages to find a match 😆

I dont know if it relate with squad or Duo but i have this feeling the game is kinda empty

[night cloak]

I dont often check my storage, but when it gets to zero MB, and I play PUBGM, my controls reset.
The question is, how do I not get my controls reset when my storage is low?

[obsidian pagoda]

Save on cloud

[night cloak]

What do I save?

[sick shale]

North America has low amount of players, especially in these modes and maps. ;/

[obsidian pagoda]

Should i switch another server ?

[obsidian pagoda]

Your control preset must be saved on the cloud

[night cloak]

How do I do that?

[obsidian pagoda]

Otherwise Everytime you delete cache it will reset

[night cloak]

Ah yes I did in fact delete the cache

[obsidian pagoda]

Theres a small button on the Config section where you can save it on your cloud

[night cloak]

I didn't think it would reset my control though

[night cloak]

When I saved it on cloud and my controls get resetted again, do I just click it again?

[obsidian pagoda]

Also you should copy PUBG content into a Micro SD card so Everytime you Update your game you dont have to download again all the content

[sick shale]

Up to you. Be advised that you can change your server only once in 60 days.

[night cloak]

Yes I have like 50gb left in my SD Card

[obsidian pagoda]

What server you play on @sick shale ?

[night cloak]

31gb but you get the point

[obsidian pagoda]

Gonto settings in Phone and move content to SD card so it won't delete Everytime you update

[night cloak]

Where is content?

[sick shale]

Europe. Let's go to #pubg-mobile if you want to continue this discussion.

[night cloak]

I can't find PUBG content, is it Android > data > pubg?

@obsidian pagoda

Sorry for the ping

[obsidian pagoda]

Wait

[night cloak]

K

Whats the best gun? Sorry if its an annoying question.

[night cloak]

Definitely CROSSBOW

[night cloak]

Probably DP28, has alot of ammo, side effects are just it has like 5 second reload and its not good if you want to camo ghillie suit. Although this is just an opinion, dont jump on me 😄

I still prefer Thompson + Red Dot, quick reload, not a huge gun

[cyan citrus]

You can use #pubg-mobile for such conversations.

[main hazel]

Do gun lab weapons come back once their gone?

[sick shale]

Yes, sometimes.

[fickle dock]

Why some enemy is hide in mirror world island?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fickle dock. You can also submit a report in #925386893472981002 in compliance with the channel's pinned instructions.

[fickle dock]

I don't have permission to send message in this channel

[cyan citrus]

You will need to create a thread there, @fickle dock.

[fickle dock]

Can I win iphone 13

[cyan citrus]

You may refer to the following announcement for more information, @fickle dock.

#events message

[thin bison]

When is this season ending?

And will everyone be de ranked when it ends ?

[cyan citrus]

The current season will end around January 17. The rankings will be demoted after the end of the season, @thin bison.

[fickle dock]

If am participate one match of three can get prize?

[cyan citrus]

If you win the game, yes, @fickle dock.

[fickle dock]

How can I receive my prize when I win?

[cyan citrus]

You will be contacted for further communication after you win, @fickle dock.

[fickle dock]

Delevery charges is free

?

[cyan citrus]

Yes, @fickle dock. Except for your own country and pick-up.

[sharp crest]

Is the event that is scheduled for today happening at 1PM UTC or PST?

[cyan citrus]

The time displayed in the following announcement is according to your own time zone, @sharp crest.

#events message

[thin bison]

@cyan citrus season or royal pass or they end at the same time ?

[sharp crest]

Thank you.

[cyan citrus]

This is the second month of the Royale Pass, so both will end at the same time.

[cyan citrus]

You are welcome.

[night cloak]

jjk collab when?

[cyan citrus]

No information regarding this, @night cloak. Please keep an eye on #news for future announcements.

[night cloak]

ok

[drifting jay]

Doesnt pubg give wrong numbers

It says bonus of 150%

But it's only a bonus of 50%

[brittle hound]

Today's is just one game each? (and the prize goes to chicken dinner guy or the person with the most points[Chicken+Kills])??

[sick shale]

First place, winner.

[stuck anchor]

If you happen to win the event match, is it possible to opt the prize for it’s value in UC?

[night cloak]

@lime juniper 515242570

[fervent arrow]

If I use VPN then I get banned 🚫 from pubg mobile or not ❓😅

[cyan citrus]

VPN usage is not recommended and may put your account at risk of getting suspended, @fervent arrow.

[fervent arrow]

Thanks

[cyan citrus]

You are welcome, @fervent arrow.

[night cloak]

Is today like the last day of tournament

[cyan citrus]

If you are referring to #events, yes, @night cloak.

[pallid briar]

We would also be happy if you use #media instead for such posts!

[night cloak]

Is removing accounts only possible in few regions?

[long trellis]

@cyan citrus hey can you tell me? How can i unlink mobile number from my account?

[amber hearth]

How can i change my region? or how can i play on Philippine server? is it possible to play on other region without VPN?

[vagrant tulip]

You mean deleting your account?

[night cloak]

Yes

[vagrant tulip]

Please contact customer support ingame

[vagrant tulip]

Anyone can delete his account. It's easier for the EEA accounts as there is an option Ingame but for other regions you may delete your account by contacting Proximity beta they will delete all data they collected about you and your account
[e-mail]

[uneven temple]

Hey, I heard some things about regions being removed for Pubg Mobile Club Open Spring split 2022 but haven’t seen any news about it anywhere, did I miss something or will we know more about the format and registration anytime soon ?

[night cloak]

Is there a countdown of the account being deleted,so u can cancel ?

[vagrant tulip]

I'm not really sure but i guess there is a 7days chance to cancel for EEA accounts

[verbal bobcat]

Anyone willing to trade a level 6 steel front armor or a mk14 one eye cobra for a black letter…
I’m just not good enough for the Tunnels yet

[glass shoal]

WHY IS THIS GAME SO TRASH?

LIKE THIS IS THE WORST GAME EVER

[vagrant tulip]

Why would you say that ?

[sullen lion]

Agree with this..but i cant agree that its the worsr game..the game is traah nowadays..

trash with bugs gltches, still devs finding ways to fix them up all

[mellow charm]

Peace be upon you. Now, I am linking the account with the third link, and the third link is being stolen. How can I cancel the third link from the game? Please reply as soon as possible?!

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @mellow charm.

[timid ether]

I need help someone can help me ?

[sullen lion]

still there is no option to unlink...

maybe u could contact, customer support from ingame, and speak to a person than a bot.

anyways speaking to either wont change ..its ur luckk.both are bots...

[sullen lion]

what,,?

[timid ether]

I have added PUBG Mobile files to the extra tank space segment. Is this considered a risk to my account? Will it be banned?

[autumn hazel]

How will BGMI players play PMGC since matching with global is impossible??

[vagrant tulip]

They will not play PMGC

[autumn hazel]

PMGC had announced that the winner of BGIS has one slot in PMGC

[vagrant tulip]

Ask Daniel

Daniel | PUBG MOBILE ESPORTS#2503

[timid ether]

@vagrant tulip can you help me, pls

[long trellis]

Bro they need my first account purchase slip so how i can findddd i don’t understand this i already blocked the card the card i used first time to buy uc in pubg

I have all of my everything my number my email my social acccounts

[vagrant tulip]

You need to send the necessary information which asked for or they won't be able to help you.

[vagrant tulip]

I don't know another member may help with that

[sullen lion]

whats tank space...just dont modify pubgm files with third parrty app..thats the rule!

idk whats tank space if u explain clearly i can surely tell they wont or would ban..

[night cloak]

So we can’t speak about suing PUBG for not being able to retrieve Accts that have been hacked into by hackers without getting my comments deleted by you guys. So I assume it’s ok for ppl to hack us and steal what we’ve put so much into. All because you guys can’t find a way to retrieve hacked accts back. Yet you guys are ok with taking our money. But can’t help when it’s needed. Then the ppl we talk to in PUBGM don’t help us out at all. 🤣

[sullen lion]

just dont modify files with explorer or third party apps or other stuuffs

[night cloak]

Now just waiting for that comment to get deleted too @viral dawn

[vagrant tulip]

She means that she moved PUBGM files to sd card

[sullen lion]

no u wont be banned

[vagrant tulip]

PUBGM support will help you if your account got hacked and you still have a link to your account and still can login. It's not PUBGM responsibility to insure the safety of your email and passwords of your Soical media links. It's clearly stated in the terms of service that the safety of your account is your responsibility and the customer support will try to help as much as they can. If you want to sue PUBGM you can directly do that without coming to the community and wasting time and energy.

[timid ether]

Thanks a lot 😀♥️

[long trellis]

My first purchase is in season 9 so how can i find and i told you I blocked the card and I charged my email of google play and now I play on ios like 2years and still its very hard for me

But i have everything of my account i can prof but they don’t want these information

[timid ether]

But the maps and settings are no longer what they were in the files, @sullen lion

[long trellis]

I suggest them to make more steps to remove mobile number and email from pubgm thirdlink that’s it

[cyan citrus]

We will not be able to help you any further with this, @long trellis. Please continue with the customer service.

[long trellis]

Alright btw ty both of you

[cyan citrus]

You are welcome.

[willow portal]

@yoko189

[untold rose]

Metro Royale Item Drop Chance Odds?

[untold rose]

From Killed Players

I Killed 6 Players And Got Nothing (Got Refined m4 From Boss)

And Killed Bots Are Counting As Kills But Not Showing On Kill Counter?

[night cloak]

I have a question. Is the game able to permanently ban your account if your name is inappropriate

[cyan citrus]

Having an inappropriate name or profile picture is not allowed and will result in an account suspension, @night cloak.

[night cloak]

@cyan citrus is the suspension 10 years or less

[cyan citrus]

No information regarding this, @night cloak. Suspensions are always issued according to the severity of the violation. As it is not allowed, you should avoid using it.

[night cloak]

I had the name for 8 hours, 10 years seems a bit harsh 🥲

Is there a way to have it back and buy a rename

[cyan citrus]

Refer to #faq sub point 2.12 for further information, @night cloak. Asking about an account suspension again will result in a mute.

[worldly sparrow]

@cyan citrus I tried purchasing UC and none of the purchases are going through. I have money on my bank card but still doesn’t let me purchase any uc amount please help I don’t even have any pending transactions

[cyan citrus]

What is the exact issue you are facing when trying to make purchases, @worldly sparrow? Can you share a screenshot?

[sturdy escarp]

Same problem for me

[worldly sparrow]

@cyan citrus it says this for any amount I try to purchase

[cyan citrus]

You may try to contact your bank or customer service in-game for further assistance with this, @worldly sparrow.

[sturdy escarp]

When the Holiday tournament hosts will give the prizes?

[cyan citrus]

The winners will be announced soon in #events and contacted for further communication, @sturdy escarp.

[sturdy escarp]

Aight thanks

[cyan citrus]

You are welcome.

[night cloak]

Is there going to be like more rooms

[cyan citrus]

Please keep an eye on #events for upcoming events and tournaments, @night cloak.

[vagrant quarry]

Any rp giveaway?

[cyan citrus]

Please keep an eye on #events for future events, @vagrant quarry.

[glass lagoon]

Anywhere I can report a streamer hacking?

[vagrant quarry]

@glass lagoon channel name?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @glass lagoon.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[glass lagoon]

Thanks

[summer apex]

Already 4 days left but still this moment

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @summer apex.

[glass lagoon]

The google form won’t accept the stream link?

[cyan citrus]

Could you please elaborate, @glass lagoon?

[glass lagoon]

The link is correct and works in browser

[cyan citrus]

You will only need to paste the last part as highlighted in that screenshot, @glass lagoon.

[glass lagoon]

👌👌

[rose trench]

Sorry about this but is there a video of how to do it?

[celest zephyr]

I had the same issue and I just went to my payment methods and retyped in my pin and it worked

[quasi rover]

No code came why?

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @quasi rover.

[brave wolf]

hmm , don't share mobile number publicly

[quasi rover]

Ok shukriya
@cyan citrus

[storm flume]

Please avoid going off-topic, @celest zephyr. You may have unrelated conversations in #chat.

[cyan citrus]

Please do not make inapplicable comments in the support channel, @timid ether.

[timid ether]

Okay, But this is a social media app, even this server company has this app. What's the problem, sir?

[cyan citrus]

For suspended accounts, they can only use the File Claim option, @timid ether. There is no other way to appeal your suspension.

[timid ether]

Oo! okay I understand. Sir!

[shrewd mountain]

Plzzz help me

Help mee

[cyan citrus]

Hello! How can we help you, @shrewd mountain?

[shrewd mountain]

My account get ban without any reason PLZZ help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd mountain.

[hushed pine]

Hi is the event ending on 2/3 or the 3/2? I'm from European country so we read the day first then the month. Is it February or March?

Talking about the event where you get jinx suit and the poro pet from

[vagrant forum]

It's DD/MM/YY format. The event ends on 3rd January.

[potent star]

I need help my account was hacked

[storm flume]

Please contact the customer service for further assistance, @potent star. Refer to subpoint 5.4 in #faq for further information.

[lapis zephyr]

I want to change my pubg mobile religion.
How can i?

[sick shale]

You can do that via in-game settings. Should you encounter any issue, please contact customer service for further assistance.

[vocal hound]

I also

[lapis zephyr]

I want to change my country religion to pakistan in pubg mobile.
But after entering my number i am not receiving the code to change religion

[storm flume]

Please contact the customer service for further assistance, @lapis zephyr. Refer to subpoint 5.4 in #faq for further information.

[turbid canopy]

My Twitter account was hacked and the game was entered and the game was linked to the two-factor verification. I can still log in to Facebook, but it asks me to link to the email or mobile, knowing that the hacker put it as a link to the account. I have purchase invoices and I have everything that proves that it is an account. Please help me

[storm flume]

Please contact the customer service for further assistance, @turbid canopy. Refer to subpoint 5.4 in #faq for further information.

[scarlet citrus]

e is 『Meme๛BMy account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID 5274396895

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet citrus.

[turbid canopy]

I can’t find answers

@storm flume I can’t find answer

This problem

[cyan citrus]

Please contact customer support in-game for further assistance with this, @turbid canopy. We will not be able to help you with this in any way.

[turbid canopy]

@cyan citrus when I talk just bot answer me

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative, @turbid canopy.

[turbid canopy]

@cyan citrus How do I contact a customer service representative to solve my problem?

[cyan citrus]

Through in-game, @turbid canopy. We are unable to help you any further with this.

[turbid canopy]

I want human not bot

[cyan citrus]

I have already answered you here, @turbid canopy. Please avoid repeating the same thing.

This is not something we can help with through the community.

[sullen lion]

then dont move...or move that one too...

i advice u not to move...and move others to the ad card...

[storm flume]

Please do not use languages other than English, @dire glade. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dire glade]

What's going on, I'm banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire glade.

[ionic slate]

Wew

What do popularity points help with

Only for popularity purposes?

[craggy gyro]

https://cdn.discordapp.com/attachments/366200042744315908/926037837806207046/170.mp4

Is this fr?

[ionic slate]

no

[static ridge]

Are vpns against the rules?

And can i let my friends use my account or give it to them for free, is it also against the rules?

<@&481161015728406538>

I really need answers rn, thanks

[static sleet]

The use of VPN services is not recommended and may result in an account suspension, @static ridge. Sharing of game accounts goes against PUBG MOBILE's terms of service and participating in such illegal activities will result in a permanent account suspension.

[static ridge]

Ight

[tribal finch]

Reply me how to change region they are not sending message so can't write the code and unable to change region so kindly pay attention #support #question

[pallid briar]

Please try again later or contact the customer service in-game for further assistance. We are unable to assist you with account related issues here.

[woven apex]

Same thing happened to my friend's account and the kd doesn't seems to be a hacker it's under 1 is there anything he can do to ask for a review ?

『๛SHAIMAʚ么
51401962011

[vagrant quarry]

How can i join the gun skin making contest?

[sick shale]

You may refer to this: https://bit.ly/3rJCGLh.

[vagrant quarry]

Thank u @sick shale

But how i enter i dont have a skin yet where to make or get a app?

[restive oar]

how to fix highlights replay ? they are always black when i try to play them ?

[sick shale]

You have to design a firearm finish according to the requirements of the template. Refer to event rules for more details.

[sick shale]

Can you get a video recording of the issue?

[ionic slate]

can any mod suggest adding the audio that plays when a player with an exclusive entry thing enters the lobb..... Your voices reach more

[sick shale]

Suggestions may be sent in #old, please check the pinned guidelines before submitting.

[restive oar]

where can i send the video ?

[sick shale]

Here, in this channel.

[sick shale]

Tried to perform a routine repair?

[restive oar]

yes still the same issue

[grim helm]

Is those services which i wrote down allowed? I saw a lot of Youtubers with large audience who advertise it and if its not allowed i want to report their videos.

1. "CodaShop"(service for purchasing UC)
2. "PUB Cash"(service where you can get UC for completing tasks)

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @grim helm. We may otherwise have to mute you.

[grim helm]

Its not a report, its a question

[sick shale]

You can ask there, that's fine.

[sick shale]

Is it your friend's highlight?

[restive oar]

yes

[proper iris]

Hello can someone send me a pics of his controls settings?

[sick shale]

You may ask other players in #pubg-mobile.

[proper iris]

No answer... But thx, I will try again

[civic pivot]

Hello @sick shale

[sick shale]

Are the map/mode that shown in the highlights replay downloaded ?

[sick shale]

Hello, how can I help you?

[restive oar]

how can i know ?

[civic pivot]

Its 3rd time my suggestions getting removed

Also my feedback about one of your moderator is removed in Community channel

Why do you guys keep removing?

This was my message

I wanna contact one of the managers

And report this issue

Do u have email for this?

[sick shale]

Check your resources.

[restive oar]

i downloaded everything

but still there's a cloud icon on my lobby

[sick shale]

Does that happen with all highlights or just this one?

[restive oar]

yes all highlights that i view from my other friends

if i share mine when i play it back its all black screen

when i view other highlights its like that in the video

[sick shale]

The community team handles #copyright channel. You may need to wait for their response.

[civic pivot]

Well i received a pm from Error to contact with Eirene here about that

Why does it get removed while all others just stay in the channel

Whats the reason? Was i being rude or did i cross the lines in rules?

I cannot see Eirene to contact aswell

[sick shale]

Does it really matter? You have been received an answer, follow it please.

You can find Eirene in the online list.

[civic pivot]

Yes it does matter

Its an complaint, important aswell

I wanna know why

Pm to Eirene is blocked now i see

[silk scroll]

I lost my PUBG Mobile Account My Facebook Account Is Disabled parmanent i can't login my PUBG mobile account please help me

[storm flume]

Please refer to subpoint(s) 2.8 in #faq for further information, @silk scroll.

[ionic slate]

when I clicked again purchasing the box, I didn't notice that my exploration points are over, the game automatically spent my UC without my agreement!!!

[jolly bear]

<@&639889499718942720> <@&481161015728406538> how can i remove my 3rd link (Phone number) from my real account??

[sick shale]

Email addresses and phone numbers cannot be unlinked at this moment.

[jolly bear]

@sick shale Why??

[sick shale]

Unlinking feature for this login method has not been implemented yet.

[sick shale]

Unfortunately, we can't help you with this matter.

[ionic slate]

what should I do then

[jolly bear]

@sick shale so we have to wait for it?

[sick shale]

Yes.

[ionic slate]

May you please tell me who can help with this matte, thank you my dear

[woven apex]

My friend's account got banned without any reason even her KD is under 1 could you please check
『๛SHAIMAʚ么
Id
51401962011

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven apex.

[sick shale]

You may try contacting customer service in-game. Refer to subpoint 5.4 in #faq for further instructions.

[quasi acorn]

Hello My name is Anas
My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it.
This is my account ID 577718235

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi acorn.

[celest loom]

Bro man bought uc n then it disappeared

[sick shale]

Check your in-game mailbox, @celest loom.

[round oracle]

Hi guys i can't open the game please anyone can help me to solved this problem ?

@here

[gaunt fjord]

Will an iphone 8 plus work sensivity work android device?

[winged creek]

hello
My account in the game has been banned 10 years without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it.
This is my account ID 5704679114

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged creek.

[sullen lion]

yeah with mild increment in android it wud be good

[sullen lion]

they cant. its done. its a mistake. ive done once, 1080uc classic crates. got silvers and scar skin... :(

[young sequoia]

When will be the next PMCO?

[narrow sparrow]

I am facing error in beta invitation code

[peak siren]

How do I find out my account registration date on Apple?

[zealous cliff]

How can i link my acc with twitter when i already have it linked with fb

[unkempt mantle]

@sick shale offcical mail I'd

[sick shale]

What's the matter?

[tardy pier]

@polar marsh you have banned my account for 10 years and I've done nothing wrong. Why would I risk it when I have spent hundreds of pounds on this game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy pier.

[fervent arrow]

I mistakenly change my server now what can I do??

@polar marsh

[brave wolf]

You can't do anything just wait until cooldown ends.

[fervent arrow]

Then my rank 😭

[brave wolf]

unfortunately can't do anything.

[peak siren]

How do I find out my account registration date on my pubg mobile account?

[heavy pivot]

@polar marsh I am from India and I have one of my accounts in PUBG. If I don't transfer my account to BGMI,will I still be able to play PUBG from India from 1st Jan 2022?

[sullen lion]

nothing can be done

u cant mistakenly change bcz it asks everytime..maybe u forgot...but u saw..

there wil be a disclaimer

[sullen lion]

yes u can

[unkempt mantle]

Account transfer problem help

[fervent arrow]

My brother done this

[sullen lion]

okay sorry, but we cant do anyhing aboutnthis

many do this

but its nothing can be done..

[unkempt mantle]

Your account abnormal problem Bgmi account transfer 🙂

[sullen lion]

what?

[fossil flax]

🤲700k+ audience on YouTube.. how can I get partner badge 😬?

[sullen lion]

bro if u type here , they will ask to get to BGMI! Better ask there, bcz its tencent here. asl bgmi support regarding account transfer!

[fossil flax]

@polar marsh @static sleet 🤲700k+ audience on YouTube.. how can I get partner badge 😬?

[sullen lion]

100 people type the same problem, the reply is get to bgmi discord..

[unkempt mantle]

Xplct are you official account

[sullen lion]

no but the reply is the same here..i am here for quite long..looking replies..🥲

[cerulean scroll]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @heavy pivot.

[pallid briar]

You may refer to this pinned message, @fossil flax.
#questions message

[peak siren]

I literally showed my application link date and the support representative said it wasn’t good enough

[pallid briar]

Sharing accounts is against the terms of service and will result in punishments. You will have to wait for the cooldown to end.

[sullen lion]

maybe u r a carder...:( who knows..

if not ask help to mods..

okk

they will see and reply to u

wait..

[pallid briar]

You may contact the customer service in-game for account related issues. You may refer to subpoint 5.4 in #faq.

[vagrant forum]

Contact customer service

Through in-game settings

[cerulean scroll]

Kindly recheck all the details you provided to them, you can always start a new conversation.

[unkempt mantle]

Account transfer problem official mail I'd

Pls

[pallid briar]

We provide community support only for the global English version of PUBG MOBILE here, @unkempt mantle. Contact the customer service in-game or try asking in their relevant Discord server.

[unkempt mantle]

Account transfer problem I'm in India IN game customer service not available

[cerulean scroll]

BGMI and PUBGM both are different games. This server cannot help you in this regard. Repeating same query again and again is futile effort.

[unkempt mantle]

Scam don't use

[vagrant tulip]

NO! Please report the user over there #discord

[unkempt mantle]

Account transfer problem 🙋

[sick shale]

They have been suspended from the server.

[sick shale]

Please understand that we are unable to assist you with this matter in any way.

[unkempt mantle]

Plz watch this video gl version problem please help me

[inland knot]

hello

Dear Sir/Madam,
My account which is 5174802012 was banned today on the reason of Violation of User Agreement. I don't think it is fair for me to be banned due to a reason that is not in my control so I hope you will double check this and reverse the decision you have taken as soon as possible as it would be highly appreciated . I have not done any type of conduct that would hurt the players or the game in anyway. I hope you will take a favorable and fair decision in regards to this issue and I'm using Tencent official Emulator from gameloop official site and i have attached screenshots for more information's
PUBG ID : 5174802012
PUBG NAME : A3シGHOST〆KIN
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland knot.

[celest shadow]

Please refer to the instructions in the screenshot you sent. For in-game account issues, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[zenith sorrel]

I want to know why I was baptized. I did nothing. For a week, I had a hacker, and I do not know. I want a solution, please.

Banded a week because a hacker came down with me and I don't know

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith sorrel.

[peak siren]

I need another support representative because the one I have is a conceded pretentious narcissist. How do I start a new conversation? I can’t stand him anymore. I give him the information he asks for and then he asks for it again in a rude manner

[uncut crow]

@celest shadow hello Can you help you ate an unrightful ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uncut crow.

[thin bison]

When are we getting a purple poro

And which site is legal for uc purchase?

No I didn’t

Never

Midas buy but I don’t seem to find options to buy can you help

[pallid briar]

You can purchase UC in-game or through https://pubgmobile.com/pay. No information regarding the Poro.

[thin bison]

@pallid briar thanks

[night cloak]

Hi

I have a problem, my account was banned by mistake and I am sure that I never violated the terms, please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[main vale]

Hi iam a facebook logged in Android mobile user.now i want to link twitter and want to use it as logging in and logging out

[loud galleon]

Hi i have a big problem that my account got risked and i cant purchase please help me

[dire warren]

Hello support, I would like to buy a good mobile phone that supports 90 fps Pubg. Google does not give the correct answer. Can you help me?

[night cloak]

@dire warren You may wanna ask people in the #chat channel to find a recommendation while meeting your budget.

[night cloak]

Please contact the customer service.

[gaunt fjord]

Please guys help me
My joystick frequently freezes/just stop moving in a fight in tdm and in classic

[wheat swift]

Hello support team pubg, I have a problem in my account, When I created my account in the game I cant not see option "Change Country"
I cannot see some of the events because of this problem

[fallow skiff]

What do u mean by this like you gonna text in private to see if the ban by mistake or u just gonna send them to customer service in game cos my account was banned for awhile with no reason @ma

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow skiff.

[quick summit]

I have a question about connections. How come one connection takes multiple uses of say for example bff or buddy

[quick summit]

Come to #chat

[night cloak]

Hello! Where can I find people who wants to play?

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, you won't be able to change your region due to the General Data Protection Regulation (GDPR).

[pallid briar]

Try performing a routine repair and see if that helps. I believe it will be fixed in upcoming patches.

[gaunt fjord]

I did and it is the same as before

Also wdym by it will be fixed?
This means i am not the only one getting this?

[pallid briar]

You may check this and see if it's similar:
#old message

[gaunt fjord]

Yes thank god

[glossy iris]

What do you do about harresment and toxicity inside the game?

[night cloak]

Mute accounts. As far as I know.

[thorn sky]

Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as . I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly id: 5205702373

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorn sky.

[austere kayak]

Hello , I am Russian player! I need a moderator's help! Please contact me

[glossy iris]

@night cloak dnt they take any neccessary steps to stop this like valorent

Mute account mean

[night cloak]

It’d be easier if you could join the regional server for Russia, as they can provide support in your native language.

@austere kayak

[glossy iris]

Wont they take any step to teach them any good lesson?

[night cloak]

A temporary mute is given that restricts the player from talking in chat, the duration increases each time you repeat the mistake (and are reported for it)

Although I’m not sure if they give bans for harassment

[glossy iris]

How can i report that?

[heavy vortex]

Report in game under the option of Griefing

[glossy iris]

The match is over now how can i report them

[heavy vortex]

Was it a TDM match?

[glossy iris]

No classic

They have harresed my girlfreind

[heavy vortex]

Then you can check your career results from profile page and find their ID in it.

You can report from there.

[glossy iris]

I have their id

[heavy vortex]

Use the search bar to find players in game, enter their ID, you will the report on on their profile. You can report from there. @glossy iris

[glossy iris]

Ok tnx

[pallid briar]

Please refer to the instructions in the screenshot you sent. For in-game account issues, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

You have already been answered.

In that case, you may refer to the last part and contact the customer service in-game.

[lone heron]

LMAOOOO

bro u may have to use a vpn to change servers

that’s tough man 20 minute que

ACTUALLY

I know ur problem

Ur map choice should be just Livik

And you’ll get solo ques in no time

Don’t select all at once

Just select Livik mirror world

LOL! Don’t sweat it man

I grenade my team mates for the fun of it

My friend got a 20 merit

Yup

Livik has fast queues

Just make sure to not select all maps at once tho

To get ur merit up

In livik

Just grenade ur self and try to be at least top #49

U will get 2 merit up per match

It’ll take about 30 mins

If u have 40 merit

U need to only play 10

I told u man

U can get 2 merit per match

and u only need 60 merit to play squads

2 times 10 = 20

every match just kill ur self with grenade when there’s 49 people or less alive

And in Livik u can buy grenade with hexa crystal if u can’t find it

(Mirror world)

[fast lagoon]

ok why is it that when i put the prone button down on my settings it dosent appear on my game

its just gone! completlaly disapears

pls help or tell me why its not there

[vagrant tulip]

Go to settings then advanced settings and click on disable merging crouch and prone.

[fast lagoon]

ok thx

i apreciate it

[vagrant tulip]

You're welcome

[earnest thicket]

Anyone have issue when the game laggs out and messes the game

[vagrant tulip]

Can you explain more what's your issue?

[earnest thicket]

The game laggs and closes the game

[vagrant tulip]

What is your device?

[earnest thicket]

iPhone

[vagrant tulip]

Iphone what ?

[earnest thicket]

7 plus

[vagrant tulip]

Did you try making a routine repair for the game or reinstalling it ?

[sullen lion]

mostly everyone has that...earlier it was due to the low end device...but now its due to the ddecline in quality of the game..

dont worry it will lag more and they will introduce extra bugs in the upcoming 1.8v..

they also will create thread. and people will give feedbacks, and they dont care and fix a certain stuffs only after a month passes by!

chill out and get used to the game bro!

peacem

[vagrant tulip]

You should make yourself more familiar with the channel rules 😊
#questions message

[sullen lion]

ohh sorry i did not see it!! ill have a look and thanks for intimating me! :)

[patent chasm]

hello can you help me

?

[earnest thicket]

What’s a routine repair

[vagrant tulip]

State your issue please

[fossil flax]

I contacted arpita mam for partner title she said your channel have already partner title:) but the pubg I'd was not mine .. someone already linked that id with my YouTube channel.. how can I get back my partner title:) I'm in scam

[vagrant tulip]

Logout from your account at the top right corner there is a repair icon click on it and click OK

[patent chasm]

my account got banned but i don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @patent chasm.

[sullen lion]

u might have hacked

used gfx tools

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sullen lion.

[vagrant tulip]

This issue should be addressed to the community manager Error 403 in #copyright.

[sullen lion]

or u might have teamed up wit hacker

[fossil flax]

I contacted arpita mam for partner title she said your channel have already partner title:) but the pubg I'd was not mine .. someone already linked that id with my YouTube channel.. how can I get back my partner title:) I'm in scam
@polar marsh @patent chasm

@vagrant tulip thanks sir 🥺🙌

[sullen lion]

or rare case the anticheat doesnt have brain..it might have banned u .

[thin bison]

Is midasbuy safe

[vagrant tulip]

You're welcome.

[sullen lion]

yes

[thin bison]

@vagrant tulip is it ?

[vagrant tulip]

Yes that is the official website for PUBGM.

[sullen lion]

only safest website to buy uc

official too

[thin bison]

Thanks

[sullen lion]

but there are sites designed like midasbuy

[thin bison]

I got a free chicken outfit

Is it the one

[sullen lion]

make sure u get into the official one

[thin bison]

Midasbuy.com

[sullen lion]

its a time limited one

chickn outfit

yeahh

same

[thin bison]

It’s time limited yeah @sullen lion

[pure raft]

When is the next update since all bugs are to be fixed with the upcoming update

[sullen lion]

xD

[sullen lion]

naughty

[pure raft]

Pretty sure the upcoming update is coming with upcoming bugs instead of fixing😂😂

[sullen lion]

all bugs get fixed and mixed with new bugs to create a new version..thats pubgm for u..

haha

[velvet bone]

Get rid of hackers you retards

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @velvet bone. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[velvet bone]

Getting on my nerves

[storm flume]

Please avoid going off-topic, @sullen lion. You may have unrelated conversations in #chat.

[earnest thicket]

Thx

My I ask 1 more question

May*

[cyan citrus]

Please do, @earnest thicket.

[earnest thicket]

I’m afraid if I do that repair routine it will mess up my settings. What does this routine actually do?

[leaden granite]

Can anyone tell me if this bug is fixed yet?

[sullen lion]

it just repairs ur game...u have to download maps...

u can get ur sensi back and control layout back if u have it in cloud..make sure u upload ur sensi to cloud before the repair

[sullen lion]

?

[leaden granite]

This bug that freezes the screen and makes this werid sound

[sullen lion]

no

not yet

[earnest thicket]

So it repairs the game but I just need to redownload the maps is that right

[robust mortar]

Increase odds on xsuit. I spent 30,000 uc and didn’t get a mythic or xsuit . Big Waste of money yet again on mobile game

[sullen lion]

if u r using an emulstor u get it frequently

[leaden granite]

Ok

[pure raft]

Just pause the game till next update lol

[leaden granite]

DM me when it's done

[leaden granite]

Ok but I deleted the game lol

Lol

[earnest thicket]

When’s the next update

[sullen lion]

bro u know u gonna waste money...then y u spin..dont waste money on vitrual items!

[pure raft]

@cyan citrus

[sullen lion]

ssoon

[leaden granite]

So when this new update comes this bug will be fixed Right?

[sullen lion]

few days befor m7 rp

[earnest thicket]

Today

[storm flume]

We currently do not have a specific release date for the upcoming update, @pure raft. Once we do, we will publish further information in #news.

[pure raft]

Not certain, under probability.

[leaden granite]

How do you know?

[sullen lion]

no..it will add extra bugs

[pure raft]

Might comes with new Bugs though

[leaden granite]

Damn

[robust mortar]

But i seen lots of propel get it for cheap. I thought I’d get it with $100 but then no. And then I try get 1000 coins but no . It just drags u in till ur out of money

[leaden granite]

If that bug keeps happening then I can't play

Hold up a sec

[pure raft]

Cos if you keep playing it will make you smash your device one day 😂😂

[sullen lion]

lesson learnt. dont waste money on vitual things that will not even exist in a few years..and u will lose interest..just play the game..

[leaden granite]

Look at the rate

Players have been asking this for years

I'm not trying to be rude but it seems that the people like me who reported the same bug have been getting ignored

[thin bison]

Pubg is worth spending money on especially when you know how to use your uc wisely

[storm flume]

Please avoid going off-topic, @thin bison. You may have unrelated conversations in #chat.

[cyan citrus]

Feel free to provide your feedback about the game through #old, @leaden granite.

[thin bison]

What happens if you don’t manage to complete the Rp activity pack .do I lose your uc and not get the refund ?

U*

[cyan citrus]

That's right, @thin bison. You will need to complete the Mission Activity points to rebate the UC.

[thin bison]

@cyan citrus and if u don’t your uc is gone let’s say if the rp event ends ?

[cyan citrus]

That's right, @thin bison.

[hoary sable]

Anyone there to help me?

[mortal apex]

Hello @hoary sable. How can we help you?

[hoary sable]

I was in a match, I got internet issue for few seconds. After that I was unable to continue my match it says restart the game. I did that. I got into the lobby but there is not option to get back into match. It thought okay. Maybe I might got killed by someone. I tried to start new match But I’m not able to start it again. It says “in match”.

It’s been more than 30 minutes. Tried everything and login through every way to login but still facing the same issue.

[mortal apex]

Have you tried reinstalling the game?

[hoary sable]

@mortal apex just got into the match. But I can’t see my last match in my matches list and there is no effect on the Ranking.

[leaden granite]

Alright

[fringe tapir]

Hi

[mortal apex]

It can be that during the matching, the match has not been registered at the end.

Please do not self advertise, @fringe tapir.

[fringe tapir]

O

[sturdy escarp]

When the holiday tournament winners will be announced?

[cyan citrus]

Soon, @sturdy escarp. Please keep an eye on #events.

[tidal gale]

How do i fix sensitivity theres an option that you can choose open or close

I choose open but its not saving

Its reseting to close

[cyan citrus]

What is your device, @tidal gale?

[tidal gale]

Iphone 11

[cyan citrus]

Please try to do a Routine Repair of the game and reinstall the game through your device settings one time, @tidal gale. You can reinstall the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, Reinstall App. Restart your device. If the issue is still persistent, please submit a report of the issue through #old in compliance with channel's pinned instructions.

[tidal gale]

Alright thanks

[cyan citrus]

You are welcome.

[winter vigil]

something wrong with the pmgc treasure box? cant open another box.

[cyan citrus]

You can only open one box for now, @winter vigil.

[winter vigil]

alright thanks

[cyan citrus]

You are welcome.

[wet siren]

When I go to my game album then moments some of my replays are completely black and can't watch them any idea on how to fix this?

[acoustic inlet]

hi , would like to ask is there anyway to increase the synergy with my friend fast ? i want reach 400 point so i can add him as partner , and i hope there is a way without paying in the game 🙂 thx

[vagrant forum]

Be in the same clan and crew and then play matches, I think you get around 12 per match.

[acoustic inlet]

really ... thanks i will try it now

didn't work sadly @vagrant forum

[celest shadow]

You may try performing a routine repair from the login menu. If the issue persists, please submit a report in #old with a video recording.

[celest shadow]

You may refer to this for further information:

[acoustic inlet]

thx

[frank gate]

Hello sir

Is there any possibilities of getting unmute ban please i got muted ban for 3 days and and also the new year is close so it would be so great if I get a unmuted. It would be easy to wish my in game friends on new year

[storm flume]

Please contact the customer service for further assistance, @frank gate. Refer to subpoint 5.4 in #faq for further information.

[wet siren]

So logout the log back in? And if that doesn't work Sr?

[frank gate]

I did message in game customer service but it would take approximately a week to get reply but as it's a 3 days ban it would be great if I got unmuted please.

[cyan citrus]

This is not something we can help with, @frank gate. Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future.

[frank gate]

Thank you sir for the reply but I used did use violation words but I didn't get muted I used a word hit and I got muted for 2nd time and I really wanna so badly wish my in game friends a happy new year and I can't do that . That's why I came here for help

[cyan citrus]

Again, not something we can help with, @frank gate. We only provide community support through this platform and we are not customer service. You may try to contact them through in-game for further assistance.

[celest shadow]

Log out, select Repair from the top-right of the login menu and select Routine Repair. If the issue persists, you may submit a report in #old with a video recording of the issue.

[frank gate]

I did message there but no reply .so i messaged here so that I can get a unmute through discord I thought my bad. Sorry

[frank gate]

Thanks for reply

[cyan citrus]

This is fine, @frank gate. Nothing to worry. Please do come back, should you have any other concerns.

[ionic slate]

I opened a thread in #issues and didn't get an answer

Not fair

[hoary sable]

What is this guy doing? He is in this server. I don’t if he is scamming or something.

[cyan citrus]

Please move to #discord to report the user, @hoary sable.

[hoary sable]

@cyan citrus done.

[earnest thicket]

@cyan citrus I gave P.M.C.S my user information

@heavy vortex I didn’t know i thought it was a survey for the help they gave me earlier

[heavy vortex]

Surveys don't ask for login details.

Please change your social media password and enable 2FA quick, especially the one which you entered in that link.

[wet siren]

So logout the log back in? And if that doesn't work Sr?

[cyan citrus]

You may refer to the last part of this message, @wet siren.

[wet siren]

Oh ok cheets

[warm ginkgo]

@cyan citrus @celest shadow @night cloak sir my region in pubg is Indonesia now i am in Pakistan and want to add my pakistani mobile Number. Can i add because there is still time left in region Change option?

[night cloak]

@warm ginkgo Unfortunately, you cannot. Please try again after a few weeks. You can also contact the customer service but I doubt it will be any helpful for this specific reason.

[warm ginkgo]

Ok

[warm ginkgo]

Can i add Indonesian Mobile Number?

[wet siren]

What is network for reporting issue? It is wifi or mobile data?

[night cloak]

@warm ginkgo If you have an Indonesian number, sure.

@wet siren Right.

[wet siren]

Ok cool

[warm ginkgo]

Ok

[wet siren]

What else do you need to put? Device, network, id?

[night cloak]

need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[latent sundial]

Need help

need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @latent sundial. Remember to read through #faq before asking questions in the support channels.

[latent sundial]

My account was blocked for no reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent sundial.

[weak wedge]

ADD 90FPS FOR POCO X3 PRO

[cyan citrus]

Please refer to the pinned message of this channel for more information, @weak wedge.

[coarse loom]

I'm trying 4 finger claw layout How come whenever I hold scope,peek and fire I sometimes can't control my recoil yet sometimes It works, my layout is just like the ones you can find on YouTube and it's pretty compatible with me

[warm ginkgo]

@potent star hello

[pseudo venture]

Keyboard PC?

[sullen lion]

maybe ur device doesnt support multi touch...im 6 finger...i use right middle for firing(with ads)...index right finge for peek left right...right thumb for crouch reload...left thumb for movement...left index for jump...and left middle for aim...

when i fire...i use aim,crouch,movement,fire,peek and also control recoil with ads and gyro... its 5 at a time..ill release and jump if needed...

poco x3 pro

[sullen lion]

ull get 70fps to 80fps with frame drops..its better to play 55 to 60 fps without frame drops than to play with frame drops in high fps...not much diference..

[sullen lion]

just try calibrating ur gyro once...either its problem with gyro or on ur phone(multi touch)...if u r controlling with ads then, just swipe when firing than u press fire and then swipe...the firing should be swiped at the instance itself...

[foggy anvil]

I want to change my region but pubg mobile not sending verification code .

[coarse loom]

I don't use gyro tho, so I swipe the moment I fire even while I also use ads & peek?

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[foggy anvil]

@cyan citrus i try too many times but useless

[cyan citrus]

We are unable to help you any further with this, @foggy anvil. You may try to contact them again.

[foggy anvil]

@cyan citrus 😔

[final geode]

Can i have your layout code ?

[sullen lion]

yeah sure...i havent share wait a minute...ill dm u...

[final geode]

Oky thanks

[warm ginkgo]

HELPPPP

[mild shadow]

Hello PUBG.

So I recently spent my UC (179UC), because there was no reminder on Island Discovery that I want to use UC.

[warm ginkgo]

@cyan citrus i can't get into my pubg

[cyan citrus]

I believe you cannot receive the verification code again today because the limit has been reached You may try again tomorrow or contact customer service in-game for further assistance with this, @warm ginkgo.

[cyan citrus]

Not something we can help with. It is highly unlikely that you will be able to refund the UC. You can still try to contact the customer service in-game for further assistance with this.

[cyan citrus]

Please describe your issue, @foggy anvil.

[foggy anvil]

Verification code ???

[cyan citrus]

Please be more precise and add more details, @foggy anvil.

[brave wolf]

what is this file ?

[molten panther]

Verification code issu

Region not be changed

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @molten panther.

[molten panther]

Ok

No

Region not be changed

[cyan citrus]

This is not something we can help with, @molten panther.

[molten panther]

Why

But my region issu

Verification code nahi a raha

Issu sold plz

[night cloak]

This region is more for like events and stuff or affectng the matching lobbies?

[kindred dawn]

Hello PUBG team!
I want to change my region from United Kingdom to Pakistan Kindly help me when i try to change it says enter verification code that was sent to the number but i don't get any verification code on my phone number kindly help me to change it to Pakistan
Id 5914718242
Device iphonex
Wifi and data both tried
Thank You

[foggy anvil]

@brave wolf verification not received

[dark hill]

How can I appeal against unfair ban of my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark hill.

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[cyan citrus]

It should not affect the matchmaking in any way.

[glad coral]

hello PUBGM developers, I didn't use any kind of cheating, but why is my account banned?,I was chilling with my friend then I got banned instantly.the Cs say like this,

My id:5253707446 Nick:ARESsuperSYNZ
Pls help me out, I spend all my money for this game (sorry for my bad English)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad coral.

[silver comet]

Is there a way to get extreme option or 90fps

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required Frame Rate option for your device, @silver comet. You may provide your feedback about that through #old in compliance with channel's pinned instructions or submit the form below to let the developers work on providing the 90 FPS support for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[silver comet]

Oh ok

[brave wolf]

Read pinned message from this channel.

[night cloak]

Hello I changed the server and it is not letting me join the game what can i do ?

[silver comet]

Oh so in the pin messages that is all the phone that have access to 90fps?

[cyan citrus]

You will need to wait for the cool-down to be over. You cannot change your server again until that. For now, if you are having issues with matchmaking due to less players' activity, you may try to play with friends having your desired server and make them the owner of the team.

[cyan citrus]

For now, those devices are unable to run the game at 90 FPS.

[cyan citrus]

Please refer to the pinned message of this channel for more information, @night cloak.

[cyan citrus]

You are most welcome, @night cloak.

[pearl sparrow]

They are asking for payment recipt i have the receipt but how do i attach here there is no option for attaching?

[sick shale]

You may use a hosting service, such as imgur: (https://www.imgur.com) and send the link to customer service.

[pearl sparrow]

😒 can i use google drive instead of this ?

[sick shale]

You can.

[pearl sparrow]

Thank you

[untold pond]

Hello, my account got hacked. how to contact support to recover back my account ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @untold pond.

[wheat swift]

Hello support team pubg, I have a problem in my account, When I created my account in the game I cant not see option "Country/Region Settings" I created the account in Egypt but when Pubg do any events I cannot see it. like the other people
I cannot see some of the events because of this problem. please help me

[cyan citrus]

The option to change your region is not available for the accounts registered in EEA region due to GDPR regulation, @wheat swift.

[wheat swift]

I don't want to change my region I want to see this option because there is a lot of events I can't see it because of this

See this picture from another account that can see the country

[cyan citrus]

It is simply not possible, @wheat swift. You may refer to my previous response again.

[cyan citrus]

Because that account is not registered in one of EEA regions.

[hybrid ledge]

may i know when will bonus challenge come to my region

[solemn thistle]

I have a problem

Pls help me

When I was playing classic this notice show me every time

Pls 🥺🙏🙏 help

[modern bough]

Where can I read which devices will have 90fps compatibility

In pubg I mean

[cerulean kernel]

Sigh.... 😑
Highlight Replays and this Event bugged.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cerulean kernel. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please refer to this channel's pinned messages for further information, @modern bough:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

Use the repair option from the login menu.

[stone viper]

Hi
Pubg mobile official
My account ban For 1 year
My teammate use hack aimbot but I don't know every player in last night play with his So his Account ban For 1 week but Why my Account ban for 1 year kindly I'm a oldest player why ??
PUBG character ID | 5226361416
PUBG Name | ＡＲＳＬＡＮゞ
Facebook username | Arslan.gamer
Email | [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone viper.

[obsidian iron]

I want to change my server 60 days in advance
please help

[pallid briar]

You can change it from the Account and Safety settings in-game. If there is a cooldown, you will have to wait.

[narrow sparrow]

Hello

Any mod?

[median jackal]

Hello, do you need require any assistance?

[narrow sparrow]

Can i access beta version now, i don't have invitation code will i get new?

[night cloak]

hi, i’m trying to login to my account with email but pubg just opens a kind of a browser thingy that doesn’t load it’s just white screen and when i close it it says login failed

[obsidian iron]

I know but my server can be changed before 34 days

[pallid briar]

You can change it when the cooldown ends.

[night cloak]

@narrow sparrow Fill this form: https://bit.ly/BETAPUBGM.

@pallid briar could you help me with an error since the in game cos

[alpine patio]

I want to change my region

[pallid briar]

Could your try restarting you phone and see if it help? Otherwise a screen recording would be useful.

[night cloak]

@pallid briar i did try restating but no help

i’ll just screen record

[pallid briar]

You can do that from the Account and Safety settings in-game.

[night cloak]

@pallid briar

lemme

here you go

@pallid briar ?

[desert jungle]

Facing this type of issues everyday,my network are just fine and i haven't done anything wrong

[night cloak]

@desert jungle You can use a different phone with the same sim card to find the core of the problem.

[pallid briar]

You may refer to this. If you are facing any issue getting the verification code, please contact the customer service in-game.

[night cloak]

@pallid briar i did but they didn’t help at all

just ended my conversation and asked me to rate it

and obviously i gave it one star

[desert jungle]

I changed my sim,but some issues,not possible to change phone.Bcz i don't have that much money to purchase a new phone.tnx for assist.

[night cloak]

@desert jungle You can test on a friend’s phone. These are network issues which needs to be identified manually by these kinds of tests to avoid a longer 10 years ban.

[pallid briar]

In that case, you may try again later on. We are unable to assist you with account related issues.

[runic fox]

Hey anyone there i want to change my region to Pakistan from France.. Its been a month.. Kindly help me in this regard

[night cloak]

@runic fox If you are trying to change your country to Pakistan and not getting a code, it is not possible for your account. Please try again after a few weeks.

[runic fox]

Why it's not possible.. Kindly help me..i am waiting for literally 2 months

[desert jungle]

Fake support is asking for personal information, please if possible take care of this

[night cloak]

@desert jungle Can you mention them here or send the ID?

[night cloak]

The game is thinking you changed country to gain regional benefits. If you think you didn’t, contact the customer service.

[runic fox]

Where can i contact customer service help

[desert jungle]

926488887231148063

[night cloak]

@runic fox Open the game and go to basic settings.

[night cloak]

Maybe that’s a wrong ID. We never had any people join with it.

[burnt blaze]

Bro using of gfx or lag fix config is safe in bgmi or not ?

[desert jungle]

Look here it is

[burnt blaze]

@night cloak

[night cloak]

@desert jungle Could you check the mutual server?

[runic fox]

Krafton support team is real or nit

Not

[candid coyote]

I have a problem with my game for the past 6 days...my internet is perfectly fine but my game gets stuck on spawn island and then I have to play the match by changing ky network again and again which is almost impossible please guide me how to fix this issue..
My devive IPhone 12 Pro Max

[burnt blaze]

@night cloak

[night cloak]

It is fake, trying to steal your account.

@burnt blaze It is not safe and you risk a ban.

@candid coyote Do you have any video recording of the issue?

[runic fox]

I already Contact them from past 2 months but not receiving email

[burnt blaze]

@night cloak bro any idea in how much time it take to give ban

[desert jungle]

Krafton Support Team#8920

[night cloak]

@runic fox Then you are blacklisted. You will need to create a new account if you want to get Pakistan.

@desert jungle That is a little weird. If possible can you mention them here?

@burnt blaze No idea.

[burnt blaze]

Bro he changed active.sav and gameusersettings.ini @night cloak it gives ban?

[night cloak]

@burnt blaze Yes, you risk a ban with it.

[burnt blaze]

Ok

[candid coyote]

Yes I'll send

[runic fox]

W

Where can i contact thdm

[night cloak]

@runic fox Chat icon on top right.

[candid coyote]

@night cloak these are some of the recordings of the issue my internet is perfectly running all other apps

[desert jungle]

Yep why not !! @Krafton Support Team#8920

[night cloak]

@desert jungle That did not mention the user. If possible could you restart your Discord app and make a screen recording of copying the user’s ID and share here?

[desert jungle]

You didn't find them in first place bcz they blocked you ,like me right now

[candid coyote]

@night cloak it gets stuck on match starts in like this

Please help me solve this issue

[runic fox]

Conversation wasn't successful plz help me

[night cloak]

@candid coyote Could you share another screen recording of the issue but with mobile data?

@runic fox Then you need to create a new account. The game is thinking you changed region to gain regional bonuses and will not help you.

[night cloak]

We are moderators. We can find them even if the block us. Just share the screen recording so we can report to Discord support about the issue.

[desert jungle]

Unfortunately can't ,bcz i deleted chat history,but i think this will help,i also reported on discord about them

[sick shale]

You provided a different ID before.

[night cloak]

@desert jungle That and this ID doesn’t match. But thank you for the report, the user was already banned.

[strong owl]

System busy try again later. This event been like this for 2 days

[night cloak]

How long it will take to get UC prizes from iPhone 13 tournament?

[thin bison]

Is pubg ending soon or it’s just on Xbox ?

[sick shale]

Here's PUBG MOBILE. You mistaken the server.

[sick shale]

It takes time to perform security inspections on the accounts. Which match did you win?

[sick shale]

Try performing a routine repair.

[fallen plaza]

hi there

can i get a person to talk to

[night cloak]

@fallen plaza Aloha! How can I help you?

[fallen plaza]

i have an banded acount for no reson

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen plaza.

[night cloak]

[candid coyote]

I have to switch between mobile data and wifi the entire match to play the match thats the issue

How can I record the issue specifically with data

[mortal patrol]

Can ı have pubg mobile psd logos?

[sick shale]

https://www.pubgmobile.com/en/event/brandassets. Refer to subpoint 3.23 in #faq for the brand guidelines.

[mortal patrol]

Thank you. Of course. I will read.

[night cloak]

You mean you only face the ping problem when you continuously switch between the two connections?

[silver comet]

Oh But I have black shark 4 pro But I dont see the 90fps option

[steel pawn]

how i can decrease my teammates voice pack sound when they use a voice pack

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lavish flower.

[static sleet]

Please make use of the #matches channel to find players to participate in custom matches, @faint grail.

[coarse raft]

Hello, peace be upon you guys, my account was hacked, and I got it back, but the one who stole a link tends to have an internal link and a number. How can I unlink an internal link and I am afraid for my account I spent a lot on it according to me and I have a nickname like you, so no one can visit

Hello can help mi

[static sleet]

Please contact the customer service in-game for further assistance with this, @coarse raft. We are unable to help you through the community for compromised account issues.

[coarse raft]

There is no answer to a message from yesterday, so far, no one is answering

Ok, it is normal, there is no problem, but the main problem is to download a new feature on my game. I am afraid of this feature that it does, then cancels it for the link of Facebook or Twitter, a feature of logging in to a phone number code @static sleet

[static sleet]

A delay in responding can be expected from the customer service since they receive enormous amounts of questions each day. Your patience in this regard is highly appreciated.

[coarse raft]

Ok, it is normal, there is no problem, but the main problem is to download a new feature on my game. I am afraid of this feature that it does, then cancels it for the link of Facebook or Twitter, a feature of logging in to a phone number code

@static sleet

[static sleet]

I am not totally sure that I understood your last message, @coarse raft. Can you please try to rephrase it?

Only the customer service in-game can assist you with removing linked social media accounts that do not belong to you, @coarse raft. If that was what you meant, please reach out to them.

[coarse raft]

I was privileged to log in with a new verification code. My account is hacked naturally. I have been playing with my account for 3 years or more than a season, and for one now. I am cashing on my account and I have a title like you. Fashion

[storm flume]

Please contact the customer service for further assistance, @coarse raft. Refer to subpoint 5.4 in #faq for further information.

[coarse raft]

Ok, it's normal, but customer service is not the answer to this, from yesterday anyone now

[coarse raft]

I'm afraid I have a new button

@static sleet

[night cloak]

6th match

Can't reply for some reason

@sick shale

[sick shale]

Got it. Thank you.

[static sleet]

That is a security feature. Please tap on "?" to have access to more information about its function.

[coarse raft]

I know this is not my number on an internal link

Not my number and email address

[static sleet]

Only the customer service in-game can provide solutions for your issue,@coarse raft. There is nothing that we can do to assist you further.

[celest zephyr]

How do I figure my exact account registration date?

[night cloak]

Anyone please I need help

Fast soon help actually

My global pubg account was migrated to another version , my friend from India logged into it I think it changed to his country version

How do I get it back?

Please help

I need my account back

[vagrant tulip]

There is nothing that can be done unfortunately. You may create a new account and continue playing.

[night cloak]

Are you serious

😰

[vagrant tulip]

Yes

[sick shale]

You can check settings of your linked social media account or use a third part application to find out when the game was downloaded. There's no clear way to find the exact date.

[night cloak]

Hi I have just changed my city and its showing different region but when i go back to the older city to see the ranking it shows Unranked.

[willow smelt]

There is a problem with my account

[storm flume]

Please contact the customer service for further assistance, @willow smelt. Refer to subpoint 5.4 in #faq for further information.

[willow smelt]

I have all the links, and someone entered me with a phone number

[normal moon]

My account has been hacked and a strange phone number has been added. Please help, knowing that I have three links: Facebook, Twitter, and the third link

[main hazel]

Possible to changing my email linked to my account bcuz I wanting to use my main email

[sick shale]

It's not possible to change or remove email addresses or phone numbers at the moment.

[storm flume]

Please contact the customer service for further assistance, @normal moon. Refer to subpoint 5.4 in #faq for further information.

[willow smelt]

@sick shale so, what is the solution

[sick shale]

Please contact customer service in-game for account related issues. We are unable to assist with this through the community.

[willow smelt]

@sick shale I can't login to the account

@sick shale I have all the links

[sick shale]

You can contact customer service from the login menu: select Help at the top-right corner.

[willow smelt]

@sick shale ok i'll see that

[main hazel]

Ban this kid

The site asks for player ID, password and stuff

@sick shale

[sick shale]

They have been banned, @main hazel. Thank you and please use #discord next time.

[main hazel]

Apologies and thx

[faint rivet]

When will 90fps come to Xiaomi poco f3 the processor is snapdragon 870 with 120hz display

[sullen lion]

maybe soon

[faint rivet]

I think they didn't involve it with the supported devices and poco x3 pro

[sullen lion]

poco x3 pro wont get 90fps

[gaunt fjord]

Joystick keeps freezing by itself during a fight mainly
Pls fix this

[sullen lion]

gt poco f3 might

[sullen lion]

exit game and restart

or restart phone

they wont fix...the bug...fix it up urself bro..

[gaunt fjord]

I tried i did everything

[faint rivet]

Thanks man 🥰🥰@sullen lion

I have a problem with discord on mobile when i open the game the game sound starts to glitch

[sullen lion]

welcome

[hollow path]

Hi pubg mobile this is what I see when I try to open pubgm beta

[peak siren]

Why is my support representative telling me the registration date is wrong when I’m literally showing him the screenshot of the registration date on my Twitter

[opaque abyss]

اريد محادثه أحد من خدمه العملاء

اريد محادثه أحد من خدمه عملاء ببجي

[storm flume]

Please do not use languages other than English, @opaque abyss. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[opaque abyss]

I want to speak to someone from customer service

I want to speak to someone from customer service

[night cloak]

Guys

There's a hacker but I reported him but he didn't get banned.. he told me he got the hack for 60 dollars

[opaque abyss]

I want to speak to someone from customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @opaque abyss.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

<@&481161015728406538> I just got scammed and I have a video of it

[strong sphinx]

Hello, I got banned from your PUBG Mobile game. I'm sure this is some kind of mistake, I ask you to double-check. My ID: 5551446803.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strong sphinx.

[hollow path]

Homie wth that’s not scam

[night cloak]

After he told me when I stopped rec he said, that he scammed me

And he added me to block m

That out of the 6min vid

#rank

[hollow path]

Bro it is in metro royal @night cloak

You got trolled

He didn’t scam you for money , uc or something big

It is just in game

Delete him

And done

Also be careful next time !!

[night cloak]

I know that

[hollow path]

It’s ok I get how are you feeling but just delete that person

[night cloak]

He blocked me so I can't

[bright spear]

Hey

Someone has linked their Facebook to my pubg account

I have proof that the account is mine

Idk how they accessed it

[cyan citrus]

For compromised accounts, please contact customer support in-game for further assistance, @bright spear.

[bright spear]

I did @cyan citrus

I have transaction receipts and everything

Please help

[cyan citrus]

You will need to wait for the response from customer service, @bright spear. This is not something we can help with through the community.

[bright spear]

Alright 🥲

How do i send them the screenshot of my transactions?

[cyan citrus]

You can do it through the ticket you have opened in-game, @bright spear. There is an option available to attach files on down left corner of the screen.

[bright spear]

There isn't

Do i have to email the screenshot

?

[cyan citrus]

Try to send another message and see if it will appear or not, @bright spear.

[bright spear]

Got it