questions

[night cloak]

This is not a bug but low number of players playing in your tier.

[azure skiff]

@night cloak but my rank what about rank

[night cloak]

@azure skiff Your rank is saved and you can get it back the next time you change the server - excluding the season deduction.

[tough sky]

i dont know

[azure skiff]

@night cloak thank you

[tough sky]

what iv i change the server from middle east to europe

[night cloak]

@tough sky Asia has the most emulator players.

[tough sky]

what is it

[night cloak]

A server.

[tough sky]

asia is the best server

[azure skiff]

My 1st server is aisa to middle east but I changed añd my rank 😥middle east europe

[night cloak]

It has the most emulator players. The more players = the less time to find a match.

[light gulch]

Where is ar support?

[night cloak]

@azure skiff We understand. But you gotta wait until the cooldown ends.

@light gulch This is a community support for general inquiries.

[tough sky]

that means the asia is the best server in mumu player pubg emulator

[azure skiff]

I can understand too

😥

[night cloak]

@tough sky I wouldn't call it best but the most populated one.

[tough sky]

i will try the asia server

ok

[sweet pike]

@night cloak
Hello Maple
i have questions about my account, my twitter account has been hacked, and an email has been linked to it in my pubg mobile account. I want to delete the linked email.
I have all the proofs and billing for the account, but the problem is when I log into my account, the hacker logs out of my account.
Can you help me please?

Merry Christmas 🎄
And have a nice day

@static sleet sorry if I bother you, can you help me please

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issues, @sweet pike. Since we aren't affiliated with the customer service in game, there is no way for us to assist you directly.

[sweet pike]

Ok sir thank you, have a nice day

[static sleet]

Likewise.

[grand bluff]

Hi, I want to know if is it possible to get content creator role or not, and if it is possible how can we get it?
Thanks

[cyan citrus]

Please refer to the Roles section of #735483472432594994 for more information, @grand bluff.

[scenic sparrow]

kindly help me out. i try to change my region but PUBG mobile not senting me code . kindly help me out this is my pubg id numbr kindly fix this issu

kindly help me out. i try to change my region but PUBG mobile not senting me code . kindly help me out this is my pubg id numbr 5919755567 kindly fix this issu

[cerulean scroll]

@scenic sparrow Kindly try changing your in game region after login your game through email. If the issue persists contact in game customer services.

[scenic sparrow]

its not working i try everything.

[quiet citrus]

Hello!please help me to change my region I tried everything thing pubg is not sending me code!

[tender tide]

5168446690

Data migration problem

[cerulean scroll]

Try changing your in game region after login your game through email. If the issue persists contact in game customer services.

[cerulean scroll]

You should contact in game customer services

[high comet]

Is this real Tencent replies me? In dm?

[cerulean scroll]

No.. You should report him in #discord

[quiet citrus]

I have tried everything but nothing is working 😭

[high comet]

Ok thanks for your reply ♥️

[cerulean scroll]

Kindly contact ingame customer services

[quiet citrus]

Can u help me out

[cerulean scroll]

Unfortunately not sir.

[quiet citrus]

Ook

[zealous bear]

Hello i need help

[cerulean scroll]

Hi, Kindly state your query

[zealous bear]

I am facing a issue i wanted to change my region to my own region

[zealous bear]

Even i try using login from the email still it doesn't work

[cerulean scroll]

You should contact in game customer services, you can also post your issue in #old in compliance with channel's pinned instructions

[long mauve]

need my sever changing

[empty cipher]

Who’s the helper in this group

[lilac bluff]

@static sleet @celest shadow

i wana report a telegram channel

they sell Pubg / Bgmi acounts

and they scam also

proofs avilable

[celest shadow]

You can change your selected server under Account and Safety in the Settings.

You must wait for the cooldown to end.

[celest shadow]

How can we help you?

[celest shadow]

You can report the Telegram group to http://cheat-collect.pubgm.cc.

[lilac bluff]

I m 14

but

i can't attend this survey

[celest shadow]

Yes, you can.

[lilac bluff]

@celest shadow

[empty cipher]

@celest shadow hello my pubg account has been banned for no reason i was just playing a normal duo squad match with my friend then there was monsters i was shooting at them then i got knocked and the ban message came , when i try to login my account it shows “Authorization revoked” i cant go to the login page at all please reply asap

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty cipher.

[lilac bluff]

but i m in INDIA

@celest shadow

[celest shadow]

Then, unfortunately you are not eligible to participate in this survey.

[lilac bluff]

but they sell globally UC AND ACCOUNTS

and these are against the policy of PUBG

[celest shadow]

You can try asking someone else to report it for you through http://cheat-collect.pubgm.cc.

[lilac bluff]

@celest shadow

@empty cipher

is saying to unblock him he wana talk about serious problem

he have Dm me

[lilac bluff]

@celest shadow

i have submitted the form

[tulip ferry]

Please, how can i change the country of cheer park ⁉️

[lilac bluff]

by saying to some one

[candid coyote]

Hi...I have an issue in my game for a week now my internet speed is perfectly fine bit as soon as I enter match the match gets stuck on spawn island and its impossible for me to complete the match

[lilac bluff]

@static sleet

[zealous bear]

<@&481161015728406538> I am not able to change my region i dont get the code on my number please help me fix this issue i m tired now i wasted more than 4 hours in just finding the solution

[storm flume]

Please contact the customer service for further assistance, @zealous bear. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

It depends on your selected server.

Please submit a report regarding this in #old, @candid coyote.

[tulip ferry]

im from Saudi Arabia and my server: Europe and still , but when go to USA , the cheer park ppl changed too !! isn't weired

[zealous bear]

It doesn't work

[night cloak]

I play on NA can I play with people who play on EU or Asia

[cyan citrus]

Yes, you can play with your friends who have different server than you, @night cloak. However, the server you will play on will be according to the leader of the team.

[night cloak]

Ok

Thanks

[cyan citrus]

You are welcome.

[celest shadow]

Feel free to provide your feedback in #old.

[keen dock]

I just transitioned to iPad and I no longer have a riot shield button. Any ideas?

[cold orchid]

I wanted to ask about the bonus challenge's us purchase
If I bought 100 uc, am I able to buy another 100 in the next season? Or is it only 1 time limit for every account

[main kite]

Sir I have a issue with my PUBG mobile account

[cerulean scroll]

There is no such limit

[cold orchid]

So when can I buy another 100?

[cerulean scroll]

You can get up to 500 free UC by only redeeming Battle Coins every week.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Which login method are you using to log into the game, @main kite? Can you make a video recording of the issue?

[cold orchid]

Ok thank you for your support

[cyan citrus]

Please try to do a Routine Repair of the game one time or reset your Controls settings.

[main kite]

Sir I recover my PUBG mobile account from in game support when he verified me or recover my issue but now they didn't give me any response from last 7 days in in-game support

I'm trying login with my all login but nothing true

[cyan citrus]

Can you please make a video recording, @main kite?

[quaint wren]

Sir i want to change my server to Pakistan

My PUBG I'd: 5675284359

[main kite]

After this I can't login to my account

[cyan citrus]

You will need to wait for their response for that. We will not be able to help you with this.

[cyan citrus]

If you are referring to region, please add more details about the issue you are facing when trying to change your region.

[quaint wren]

Yes , i mean region.
When i enter my Mobile phone number it gives parameter error

[cyan citrus]

Please try to log into the account with your linked email, and attempt to change your region again, @quaint wren.

[main kite]

I face this issues from 2 December to now 26 December

What you think 🤔 this to late?

[quaint wren]

I have also tried too change by logging in through email. But in that case i didn't receive any verification code

[cyan citrus]

Please try to send them another message as a kind reminder. Sadly, we are not affiliated with customer service, so we will not be able answer on their behalf.

[cyan citrus]

For verification code, please try again at another time or contact customer service in-game for further assistance with this.

[main kite]

Oh Okay this is other issues resolve department 🏬 or my case only solve in in-game thanks for telling me I didn't know that now I remember anyway thanks for your reply ☺️☺️☺️

[cyan citrus]

You are most welcome, @main kite. Please do come back, should you have any other concerns.

[main kite]

Okay Sir 😊 #PubgMobile

Sir tell what this legal PUBG I'd buy sale?

[cyan citrus]

Selling, buying or trading accounts is against the terms of service of the game, @main kite.

[main kite]

Oh 😳 okay Sir

But in Pakistan many people do there business and 🤔 why PUBG not ban that PUBG Account and Why people sale UC what 🤔 that have cheap UC Hack?

[keen dock]

Tried both. Still no button

[cyan citrus]

You can report such online cheating content for PUBG MOBILE through following link.

https://bit.ly/3soBavK

[cyan citrus]

Can you please try to do a reinstall of the game through your device settings? You can do it through settings > General > iPad Storage > Tap on PUBG MOBILE, Reinstall App.

[quaint wren]

I tried but it didn't help

[main kite]

Okay 👌 Thank you very much for your contribution to improve the game environment with us by telling me guidelines

If i have any queries or concerns, we contact you sir okay 👌👍.

[quaint wren]

Can you please help me in changing region

[cyan citrus]

We will not be help you with this through the community, @quaint wren. You may try again at another time or contact customer service again. Also, you can submit a report of the issue through #old in compliance with channel's pinned instructions.

[main kite]

Okay bye 👋 Sir 😊

[cyan citrus]

Thank you so much for your appreciation and feedback.

[stray solar]

Hi moderator

[keen dock]

Will do. I also lost the button on my phone after I made the switch. So not sure it’s a reinstall issue

[stray solar]

Please How to unlock my banned account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray solar.

[cyan citrus]

Try to do a reinstall and see if it will make any difference.

[keen dock]

In the process

[long mauve]

I need help to change my sever would i need to give the my google login details to them

[cyan citrus]

To who, @long mauve?

[long mauve]

A guy called jack of @static sleet refferd me to

I was told to speak to him

[cyan citrus]

You will not need to send the details about your social media accounts to anyone under any scenarios, @long mauve. Regarding server, what is the issue you are facing?

[main kite]

pubg mobile in-game support is tencent to now krofton owner the game why they didn't change there support name 🤔🤔🤔

To krofton costumer support

[keen dock]

Reinstalled. Still no button

[cyan citrus]

Are you facing this issue in all maps in Mirror World, @keen dock?

[keen dock]

Yes. And the button is not visible in control settings

[glad bison]

Hi there, I can't login to my account, I tried Google Login, Facebook login but nothing is working right now

[long mauve]

@cyan citrus i have messaged u privately regarding my issues

[cyan citrus]

Does it also not appear during the battle when you have picked up the Riot Shields?

[keen dock]

Correct. I also tried checking my control settings while equipped with a shield and still no luck.

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account or attach a video recording of the issue.

[glad bison]

I've a pubg account with everything, but whenever I'm loggin in, it's creating a new character

[cyan citrus]

Can you please make a video recording of the issue after you have picked up then Riot Shields during the battle?

[cyan citrus]

It is possible that your social media account was removed either by you or an unauthorized person. For further assistance with this, you may try to contact customer service in-game.

[glad bison]

They're not responding

Is there a way to login and check with my mobile number? I linked my email and mobile number as well

[cyan citrus]

The customer service receives an enormous number of requests every day, @glad bison. This can cause a delayed response. Please wait patiently while they get back to you. We will not be able to help you with this through the community.

[glad bison]

Is there another way to login? Maybe at a website to check?

[cyan citrus]

Yes, you may try to log into the account with third linked email and phone number.

[cyan citrus]

Sadly, this is not possible.

[crude merlin]

PUBG I'd: 5675284359
Device: vivo y20
Cellular and wifi both
Pakistan
Hello sir, i am facing issue in changing my region
I have tried to login through email, but i didn't receive verification code on my mobile number, also i have tried to change region but it gives parameter error.
I want to change it from Germany to Pakistan.
Please help me out

[cyan citrus]

This is not global version of PUBG MOBILE. We only provide community support for global version of PUBG MOBILE.

[cyan citrus]

For verification code, please try again at another time or contact customer service in-game for further assistance with this.

[glad bison]

Can you share me a link to the original one?

I'm from the India region actually

[night cloak]

I will go to the European Court of Human Rights

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @glad bison.

[night cloak]

Because of adding the phone number you just brought, I can't log in without the 3 verifications I have. The thief has added a phone number and is asking for a verification code. I want to go to court if you don't solve this immediately

I go into in-game support but it doesn't help

Please solve this problem of mine and an authorized person can contact me now!!!

[cyan citrus]

You have already been answered, @night cloak. Your account security is your own responsibility. Please continue with the customer service and avoid repeating the same thing.

[serene knoll]

Hey

[cyan citrus]

Hello! How can we help you, @serene knoll?

[serene knoll]

Can you come in Voice chat?

[cyan citrus]

Not possible, @serene knoll. Please state your issue here.

[severe horizon]

What is this please unblock my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe horizon.

[keen pecan]

Need help pls

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen pecan. Remember to read through #faq before asking questions in the support channels.

[daring spindle]

hello can you tell me why when i put a code for sens or hud i get this message

that just means code not working right?

[night cloak]

Can i win uc from squads from #events more than once? For example if i win room on eu and asia will i get 2000uc or only 1000?

[cyan citrus]

Please make sure that the Control Code you are using has been shared in the same layout from where the Control Code was originally generated. Also, make sure that you have not logged out the account after you have generated a Control Code. Otherwise, you may need to generate a new Control Code.

[cyan citrus]

One winner can only the prizes once.

[night cloak]

The same goes with iphone and earbuds?

[cyan citrus]

Yes.

[night cloak]

Thx

[cyan citrus]

You are welcome.

[crude merlin]

PUBG I'd: 5675284359
Device: vivo y20
Cellular and wifi both
Pakistan
Hello sir, i am facing issue in changing my region
I have tried to login through email, but i didn't receive verification code on my mobile number, also i have tried to change region but it gives parameter error.
I want to change it from Germany to Pakistan.
Please help me out

[keen pecan]

@storm flume I got muted for trying to say event

[cyan citrus]

You have already been answered. Please contact the customer service in-game for further assistance with this.

[dense tiger]

Pubg I'd:51497328704
Device: Samsung a32
Problem is that I can't talk or message anyone it says that"to protect our younger users.we are unable to offer you the chat functions. we apologize for any inconvenience caused."
And I am over 18 years old
And in settings>others>gameplay management and it on yes
Please help me out

[pallid briar]

Try toggling the gameplay management.

[night cloak]

Yk I would really like to know why after 4 years of this game being out the parachute glitch still exists yet a new skin comes out every month

So pathetic of a game

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hearty stream. You can also submit a report in #old in compliance with the channel's pinned instructions.

[dense tiger]

Can you explain in details?

[night cloak]

This discord server is a waste of time it helps with NOTHING PUBG MOBILE IS A WASTE OF TIME ALL YALL DO IS TAKE PEOPLE MONEY AND NOT FIX BUGS

Took you three years to fix the hacker pandemic and up to now they’re still hackers roaming so it ain’t even fixed

Parachute glitches has been around since season 1 and up to now bruh

Y’all pathetic

No wonder new state taking away y’all players

Good riddance

Atleast new state listens to the community and fixes bugs asap

[pallid briar]

There should be a "Age 18 or above". Make sure that's on "Yes". You can also try restarting or performing a routine repair if that doesn't fix it.

[dense tiger]

Still can't talk or messege

[dense dock]

are we gonna get more of those coins ? for the next box or shall we keep our tokens ?

[pallid briar]

In that case, you may try contacting the customer service in-game.

[keen dock]

Following up on this

[cyan citrus]

Got it! Thank you. Please submit a report of the issue through #old in compliance with channel's pinned instructions. Also, include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Screenshot/Video Recording.

[pallid briar]

You can earn more coins by doing daily missions even now! It's good to save up extra coins for the future. You will be able to receive more tokens in the future when there are more livestream. Also, keep an eye out on the official social media handles of PUBG MOBILE ESPORTS!

@celest shadow?!

[dense tiger]

Tried that too

[celest shadow]

They have been muted, thank you.

[dense dock]

hmmm so i can open the first crate and then ima be able to earn up to 5k tokens for the next crate ?

[pallid briar]

Most likely, yes. You can also save up for a bit before the deadline ends and see how much you will have left.

[dense dock]

yep yep thats what im going for atm , hopefully i can get both ✌️🏽 and thanks for the help

[pallid briar]

You're welcome!

[night cloak]

Why did it give me only 3 items out of 6?

[pallid briar]

Did you unlock the levels where you get these as time limited items?

[night cloak]

No XD

[night cloak]

If I unlock them now would i get the skins?

[pallid briar]

You will have to reach those levels to get the rewards.

[warm wing]

Because that happens to me

[vague bough]

Hey guys, is there anyway I can change my email to my phone number, because I’m signed into my iCloud account in pubg and I’m changing my iCloud. So then when I switch my iCloud I can’t play on my account anymore, can anyone help me?

[pallid briar]

Yes! you should but I haven't tried myself.

[night cloak]

Okkk

[warm wing]

Please

[vague bough]

Hey guys, is there anyway I can change my email to my phone number, because I’m signed into my iCloud account in pubg and I’m changing my iCloud. So then when I switch my iCloud I can’t play on my account anymore, can anyone help me?

[west vapor]

Yes you will. I did it that way

[night cloak]

Thanks

Btw whats the maximum amount of mirror coins you can get daily?

[cyan citrus]

Please refer to #faq sub point 4.9 for more information.

[cyan citrus]

Are you asking about third linked E-mail?

[slow wind]

Can someone please suggest me if there is a solution to creepy guys spamming me their friend requests?
Can Pubg support do anything about it?

Please help me out!

[cyan citrus]

Sadly, you cannot block or disable the friend requests, @slow wind. Feel free to provide your feedback through #old.

[magic silo]

I am facing this issue since the new mode came.I didn’t even see the enemies and they kill me.Please fix this ASAP.Also fix the parachute landing glitch.
Id: 5120880522
Device: iphone 8 plus
Internet: cellular
Country: Pakistan

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @magic silo. You can also submit a report in #old in compliance with the channel's pinned instructions.

[slow wind]

Thank you!

[cyan citrus]

You are welcome, @slow wind.

[mint fossil]

Why our points from talent championship is not updating? @cyan citrus

Our score before todays match start around 106 and we already played 3 matches today and out points should be 173 cuz i can see 173 on regional board not on talent ! Please help @cyan citrus

[cyan citrus]

Try to check again tomorrow, @mint fossil.

[mint fossil]

But how should we know that we going to qualify for semi or not ? @cyan citrus

[cyan citrus]

If you're among top 40 teams, you will be qualified to Semi-Finals, @mint fossil.

[mint fossil]

Ik but problem is , when we don’t know our actual points that how we can plan to get in top40.?

Thats the difference

[cyan citrus]

I said please try to check again tomorrow, @mint fossil.

[grim helm]

@cyan citrus can i send community report to you in DM?

[iron bison]

Hey my account has been banned for 10 years and I'm smashing $3000 into the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron bison.

[keen pecan]

@cyan citrus when am I getting an answer?

[stone pulsar]

Happy holidays guys, I just have a quick question. I bought an iPad Pro today and it’s sitting at iOS 15.1. When I load the game with my 3.5mm jack headphones and try to turn on the mic the sound gets supper muffled a deteriorated. Is there anyway I can fix this. I’ve tried repairing the game already! Please let me know

[cyan citrus]

Hello! Please try to reset your device settings one time and reinstall the game through device settings, @stone pulsar. You can reset your device settings through settings > General > Transfer or Reset iPad > Reset > Reset All Settings. To reinstall the game, go to your device settings > General > iPad Storage > Tap on PUBG MOBILE, Reinstall App. Restart your device.

[stone pulsar]

Okay I’ll try that

[vestal bobcat]

How do I return my PUBG account if the Facebook account was disabled

[cyan citrus]

Do you have any other social media account linked to the game, @vestal bobcat?

[robust mortar]

Emeveryitme I play a match, I end up teleporting and landing like 100 m from where I tried to land. I just got a minus 50 for it again in conq lobby. When will they fix this?

[celest zephyr]

A hacker tricked me and he got into my account. He told me to give him a code so I could enter a tournament, but that was a trick to somehow get into my account. I locked him out of everything,but he changed my region to Asia. Now all my tier progress is reset. I need help getting back onto American servers

[vestal bobcat]

No I do not

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

In that case, it is highly unlikely that you may be able to retrieve your PUBG MOBILE account. We recommend you to contact Facebook's customer service for further assistance with this.

https://www.facebook.com/help.

[stone pulsar]

PUBG won’t even install now

[celest zephyr]

I didn’t intend to give anybody my account. He told me to give him the code so I could enter a tournament. I didn’t even want the prize UC, I just wanted to help him out.

And he changed my region to Asia and now it has a cool down to change it back to America. I don’t see how this is my fault

[cyan citrus]

Sadly, it will not be possible to change your server until the cool-down is over, @celest zephyr. For your account, we recommend you to enable two-factor authentication and do not enter with your login credentials on third-party or unauthorized services. Also, never share your login credentials with anyone no matter the reason.

[cyan citrus]

What is the issue you are facing?

[celest zephyr]

I didn’t share any passwords though, simply a code and my email. The code wasn’t even from PUBG it was from a website

[cyan citrus]

Still, such unauthorized methods are not recommended, @celest zephyr. Unfortunately, you will need to wait for the cool-down to be over to change your server again. There is no other way around.

[raw grove]

My Facebook account got hacked and i am unable to login my pubg account

Can i get it back as i remember my game id?

[cyan citrus]

Please contact customer support in-game and Facebook's customer service for further assistance with this, @raw grove.

https://www.facebook.com/help.

[stone pulsar]

It’s just sitting at waiting at the Home Screen not loading at all now

[cyan citrus]

Can you make a video recording and share it here, @stone pulsar?

[celest zephyr]

How the heck would a website know the authentication code for a in game account?? Seems like a flaw in security. All I wanted to do was help a seemly nice person win a duo tournament for his clan. I’ve been struggle with a disease lately, and I wanted to do something nice for once and this is what I’m greeted with??? I lost all my tier progress that I’ve managed to bring up with the little time I have from some loser scammer for India?? Thanks a lot

[sick dagger]

Can somebody tell PUBG Mobile CEO that my Metro Royale voicepack is not working🙃

[night cloak]

why cant i open crate, ive opened it once a few days ago

[cyan citrus]

Your account security is your own responsibility, @celest zephyr. You should be more careful when opening any unauthorized or third-party websites or services or entering your information on such websites. As you have already been answered, and this is not something we can help with, I would ask you to please avoid starting arguments in the support channel.

[cyan citrus]

Feel free to provide your feedback about the game through #old.

[cyan citrus]

I believe you can only open it once.

[night cloak]

ok tyty

[cyan citrus]

You are welcome.

[night cloak]

Hello, someone can help me?

[cyan citrus]

Hello! How can we help you, @night cloak?

[night cloak]

I was banned for 10 years, but my ban records says my account status turns out normal.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Hi!

Anyonere gere?

here*

I’m coming with a ban problem, i was banned until 2031, i think for cheats or something like that, i’ve never used any kind of file or cheat, it must been a mistake. I still have my rank and k/d, my ban records it’s clear, I’ve messaged in mail to Pubg mobile support but they keep telling me to solve my problem in-game with file claim and things, but it’s kinda useless. Any advices? Thank you!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[brisk bronze]

still unable to link my mobile number to change regions

the link progress never ends. After that appears I quit that screen just to find out that its not linked. if it isn't linked, how am I supposed to login? all I wanted was to change my region to where I live now

[cyan citrus]

You may need to log into the account with linked E-mail, @brisk bronze.

[brisk bronze]

currently logged in that way

[cyan citrus]

Please contact customer support in-game for further assistance with this, @brisk bronze.

[brisk bronze]

welp, ty ig

[cyan citrus]

You are welcome.

[brisk bronze]

sorry for coming back again, but this information is outdated and is of no use lmao

[cyan citrus]

Unfortunately, we are unable to help you any further with this through the community, @brisk bronze. You may try other available options according to your issue to connect to a customer service representative.

[brisk bronze]

understandable but how do I connect to a cs rep? all I'm getting is botted replies from cs

[cyan citrus]

All I can suggest is to record your issue and select the available options accordingly, @brisk bronze.

[willow marten]

Help me

5 clicks were removed from me

[cyan citrus]

Please add more details about the issue you are facing, @willow marten.

[ionic slate]

Do teammates hear the audio of an ace lobby enter

Like when u enter

[night cloak]

Some one can help me plz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[willow marten]

@cyan citrus

Help me

[cyan citrus]

I'm unable to understand you, @willow marten. Please add more details.

[wicked vessel]

i can’t hear sound for any weapon in Arena training. Is it just me? Or anyone else is also having the same issue

[cyan citrus]

Do you happen to have a video recording of the issue, @wicked vessel?

[night cloak]

#faq I won an award from UC and they never sent me the UC's

[topaz jacinth]

Someone hacked my account to cheat in the game and caused my account to be banned.

[cyan citrus]

From where did you win the prize?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @topaz jacinth.

[wicked vessel]

Yea i do. gimme a second ill upload it here

[willow marten]

one temporarily does not press 5 fingers
@cyan citrus

[cyan citrus]

Still unable to understand the issue unless you add more details and be more precise.

[night cloak]

I have sent emails and talking to technical support but they never give me a solution

[cyan citrus]

Can you share a link for that event page, @night cloak?

[willow marten]

with 5 fingers does not press

@cyan citrus

[cyan citrus]

What is your device, @willow marten?

[willow marten]

iPhone 11 @cyan citrus

[cyan citrus]

This is most probably because of your device, @willow marten. You can try to reset your device settings and see if it will make any difference. Go to your device settings > You can reset your device settings through settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.

[night cloak]

I can not find it, that was in May and at that time I sent an email but they did not respond:, c

[cyan citrus]

Got it! Thank you, @night cloak. I'm not sure about this. You can try to send a detailed message regarding your concern in #copyright channel and wait patiently for a response from the community team.

[keen pecan]

I got muted for trying to write event why?

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future, @keen pecan. For further assistance with this, you may try to contact customer service in-game.

[keen pecan]

Is event inappropriate?

I tried to say event kept getting starred

Next I get a mute

[cyan citrus]

We cannot check what type of words you have used, @keen pecan. If you believe you have been wrongfully muted, you may try to contact customer service in-game as I mentioned earlier.

[keen pecan]

U know well they don't reply

😑

[cyan citrus]

Again, not something we can help with, @keen pecan. A delayed response from customer service can be expected due to enormous number of requests every day.

[keen pecan]

Fine whatever 😑

[opal shuttle]

Why does it say "expired token" when I try to link a phone number

[cyan citrus]

The verification code may have been expired, @opal shuttle. You may need to request another verification code.

[opal shuttle]

Lemme try that

[celest zephyr]

How do I recover a account locked from a hacker who put sms 2fa?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @celest zephyr.

[celest zephyr]

I can’t I’m locked out of my account

[cyan citrus]

You can also contact the customer service through login menu, @celest zephyr.

[celest zephyr]

I did and it leads me to a bunch of articles. How do I get an actual representative?

[willow marten]

icloud will be removed too? @cyan citrus

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative. This is to pre-record your issue and avoid wasting extra resources and time. Once you have submitted all the details, you will need to wait until they get back to you. A delayed response can be expected due to enormous number of requests every day.

[cyan citrus]

No. This will only reset your device settings.

[celest zephyr]

Is [e-mail] the support email?

[cyan citrus]

No, @celest zephyr.

[celest zephyr]

Then what is?

[cyan citrus]

The only way you can contact the customer service is through in-game, @celest zephyr.

[celest zephyr]

Whatever I do it brings me to a article I really don’t know what to do

I’m sorry for all the questions

I’m just in a panick

[cyan citrus]

I have answered you here, @celest zephyr.

The email for customer service is: [e-mail]. However, the email is only meant for general queries and cheater reports, and not such issues related to compromised accounts.

[wicked vessel]

@cyan citrus sorry for the wait. Here’s a clip.

This is happening in almost every match i play

[cyan citrus]

Got it! Thank you, @wicked vessel. What is your device? Also, please mention the following details.

Numeric User Identification
Wi-Fi/Cellular
Country.

[wicked vessel]

Device: iPhone XR
UID: 5277735930
Wi-Fi
Country: USA

[celest zephyr]

Even if I do get the account back, the hacker has control of my 2 factor authentication. What am I supposed it do about that?

[cyan citrus]

Please try to do a Routine Repair of the game, reset your device settings one time and reinstall the game through device settings, @wicked vessel. You can reset your device settings through settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. To reinstall the game, go to your device settings > General > iPhone Storage > Tap on PUBG MOBILE, Reinstall App. Restart your device.

[wicked vessel]

I really appreciate your help. Thank you.

[cyan citrus]

That unauthorized access will be removed by customer service after you provide them the required information. Please understand that your account security is your own responsibility, and there is nothing we can do to help you with this. As you have already been answered, please avoid repeating the questions related to compromised accounts, and continue with the customer service instead.

[cyan citrus]

You are most welcome.

[celest zephyr]

I’m really sorry I’m just having a mental break down right now and I’m not thinking straight. I’ll leave you alone

[cyan citrus]

That's fine, @celest zephyr. Please do come back again, should you have questions regarding something else.

[gritty hornet]

I decided in the morning to go to play Pubg I go and see the blocking of the game account although I did not use any modifications, Cheats, third-party files, programs. In the "File a complaint" menu, I found the "Block history" item that was written there.
"The account is in a normal state. You can log in and play. If you're having trouble signing in, click the button below to learn how to fix them."
I will ask you to quickly understand the problem that I have.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty hornet.

[night cloak]

I can't receive code when I change my region

I try many numbers but I can't receive any code

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @night cloak. Also, do not share attachments that contain your personal information.

[night cloak]

I try for one weak and many other numbers but I can't receive any code

[cyan citrus]

Please refer to my previous response again, @night cloak.

[night cloak]

Sure

[orchid bough]

My friend has mistakenly transferred his global acc to bgmi how does he get it back to global

[cyan citrus]

Once your account has been migrated to another version, you will not be able to use the same account again in the global version of PUBG MOBILE, @orchid bough.

[orchid bough]

So its done now and it can't be undone??

[cyan citrus]

Unfortunately, it cannot, @orchid bough.

[boreal bear]

i cannot load in into the game

[terse glen]

Good morning pubg staff, the same issue happened to me and i have the same screenshots and i was very confused how come i never play with hack neither modification not third party applications and all off a sudden after finishing a classic game and getting back to the lobby i find a message on my game screen telling me that my account has been banned for violating the rules although i never did so

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse glen.

[cyan citrus]

Hello! Please add more details about the issue you are facing.

[half kayak]

So a lot of people have been getting scammed and hacked by someone, they basically hack someone’s account by asking someone to sign up for a tournament and input information to a site that seems legit , but the person uses that site to take your information login change it and you lose everything. I have done everything I can with Twitter to get back my account but they have failed me I lost a 7000 dollar plus account due to this and no one is willing to help, just letting y’all know to spread the word. The person typically asks to play a duo tournament and continues to beg they can be anyone of your friends but that’s the typical thing from now on don’t participate in tournaments unless you know it’s legit

[cyan citrus]

Your account security is your own responsibility, @half kayak. You should be more careful when opening any unauthorized or third-party websites or services or entering your information on such websites. As we only provide community support through this platform, we will not be able to help you with this in any way. Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[autumn hazel]

The PUBG in game support says that the account can be recovered if it has been transferred to battlegrounds mobile India
If it is impossible to retrieve the account then why did Pubg support ask for details regarding transferring the account back??

[cyan citrus]

You may continue with the customer service, @autumn hazel. We are not customer service.

[fathom void]

@lime juniper <@&639889499718942720> <@&481161015728406538>

[cyan citrus]

This might be intentional, @fathom void. You can still report it through #old in compliance with channel's pinned.

Please be advised to not mention the moderator role unless there is an exigency or emergency related to this Discord server.

[ocean creek]

@lime juniper <@&481161015728406538> <@&639889499718942720> why my design(4th Year anniversary graffiti) was removed from #content channel?

[drifting crest]

My friend got hacked, are there any ways to get his account back?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @drifting crest.

[drifting crest]

how do i do that?

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[dark mesa]

Can i use gliches to win matches?

[cyan citrus]

No. Exploiting bugs is not allowed and may result in an account suspension, @dark mesa.

[dark mesa]

Oh ok

[thick cradle]

Hello, anyone can help me? <@&481161015728406538>

[ocean creek]

@lime juniper r 403 @cyan citrus <@&639889499718942720> why my design(4th Year anniversary graffiti) was removed from #content channel?

[sick shale]

It was removed by the moderation bot. You can post a new one now.

Please remember to use #discord for server related inquiries.

[woven lagoon]

Hello, why can't I log in to my account? First he writes that he is blocked, then he writes that the record is in a normal state, while I cannot log in, allegedly blocked, and there are no records in the blocking history. I don't use cheats, you can check, and if by chance I got a cheat in my team, what is my fault? My id is 5843936406

[thick cradle]

@sick shale Can help me? I cannot open my PUBG account cause shows me the message: Your account has migrated to another version and I don't do that.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven lagoon.

[sick shale]

We are unable to assist with this matter. You may contact customer service for further assistance.

[autumn hazel]

Is there any other way to contact pubg customer support??
Or any discord server for customer support

[sick shale]

Customer service is only available in-game or at: ([e-mail]).

[autumn hazel]

I had contacted pubg customer service weeks ago but still no reply

[digital bramble]

Yeah

[tame creek]

hi, I couldn't join today's all talent match, I was getting a pop-up saying "the tournament is not available right now" even tho the rest of the team joined as a trio, the same happened when they tried with a different crew member. any idea what that could be?

[static sleet]

No information in this regard. Please contact the customer service in-game for further assistance.

[obtuse scaffold]

How i can change my region

@static sleet i want to change my region

[static sleet]

What is the issue that occurs when you attempt to change the region?

[obtuse scaffold]

I don't get verification message on my number

[static sleet]

What is the current region in your account, @obtuse scaffold?

[obtuse scaffold]

Romania

I want to back my region in Pakistan

[static sleet]

The region change option is not available for the accounts registered in European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @obtuse scaffold.

[obtuse scaffold]

What next steps how i can change my region?

Please help 🥺

[static sleet]

I believe you will need an authorization from the authorities of the European Union to do so, @obtuse scaffold.

[obtuse scaffold]

How i can authorization get from European Union?

You have a any solution or not

[static sleet]

I don't have significant information in regard to the bureaucracies for that permit, @obtuse scaffold. This is the most that I can do for you, should you require further assistance, feel free to raise your issue to the customer service in-game.

[obtuse scaffold]

Customer service didn't gave me solution i try🤦

[static sleet]

There is no way for me to assist you further then, @obtuse scaffold.

[ivory laurel]

If a team qualfies from the pmco to pmpl once can they QUALFIY again and take the pmpl slot 2 X ?

Or only once ??

@static sleet

[static sleet]

Can you please try using the dedicated PMPL Discord server to find answers for your questions since my knowledge about the said tournament rules is severely limited.

[keen elm]

I need to undo the band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen elm.

[astral zealot]

my Instagram account got hacked and got disabled which also disabled my facebook and the hacker is now playing on my account

[median roost]

Help pls : my pubgm graphics settings having problem , I open my pubgm and the settings were hd/high fps , I change it back to smooth/ultra fps and I restart the game the settings changed back to hd/high fps . No matter how many times I change back or fix the default graphics settings its remain the same . My pubgm us now laggy .

[stone pulsar]

@static sleet are you available

[static sleet]

Please contact the customer service in-game and the customer service of the compromised social media account for further assistance in this regard.

[static sleet]

How can I help you?

[stone pulsar]

Earlier today I was running into and issue that banks was helping me with. I bought an iPad to play PUBG on and when I turn my mic on it destroys my sound. I’ve tried repairing, resetting all iPad settings and re installing

Nothing is working

So I cannot use my mic and play at the same time

[static sleet]

Unfortunately, my knowledge in regard to iOS devices and their features is severely limited in order for me to provide solutions for the issue you're having, @stone pulsar.

Please consider asking in the #pubg-mobile channel, since there may be players having the same device as you and/or reporting it on the #old channel in compliance with the channel's pinned regulations.

[stone pulsar]

Okay no

Np

[covert rain]

@static sleet are u available?

My 50 uc got deducted pls help

[storm flume]

Please contact the customer service for further assistance, @covert rain. Refer to subpoint 5.4 in #faq for further information.

[high topaz]

hello what i was banned for 10 years yesterday

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high topaz.

[astral zealot]

they didn't help

they just told me to unlink

but i dont even have access

[stone wedge]

You should complain in bgmi server

[dusky dew]

I am from pakistan and my region option and number link not showing plz help how i solve this problem ? <@&481161015728406538>

[static fjord]

hello sir

i have a issue when downloading hd resoursec pack it is stuck on 175 mb and showing merging resources and then say download error failed and saying please repair download 1 it is not downloadin the first pack (RECOMENDED PACK)

[signal abyss]

hello, I am the owner of the account by id 5783918067, the attackers gained access to my account through the social network, but I still have access through google play, but they put the game on the version, please help me get my account back

[dusky dew]

I am from pakistan and my region option and number link not showing plz help how i solve this problem ? <@&481161015728406538>

[cerulean scroll]

Kindly contact in game customer services

[cerulean scroll]

Accounts Created in EEA region Don't have an option to change region. We are Really Sorry We are unable to Help You In This Matter due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country .

[static fjord]

i have a issue when downloading hd resoursec pack it is stuck on 175 mb and showing merging resources and then say download error failed and saying please repair download 1 it is not downloadin the first pack (RECOMENDED PACK)

@cerulean scroll i have a issue when downloading hd resoursec pack it is stuck on 175 mb and showing merging resources and then say download error failed and saying please repair download 1 it is not downloadin the first pack (RECOMENDED PACK)

[dusky dew]

This is not Good law i am in pakistan and law from EEA

[cerulean scroll]

You can contact in game customer services for further assistance

[cerulean scroll]

Kindly routine repair your game and check if this works?

[dusky dew]

any chance for change ?

[heavy vortex]

Nope.

[dusky dew]

this not good

what is law its game. we are unbale to change region.. nice

[static fjord]

@cerulean scroll please help

[cerulean scroll]

There is no option to change region in your account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account, or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

[cerulean scroll]

Sir Kindly routine repair your game.

[dusky dew]

1 more wasted option and rule.. Account waste

[static fjord]

How to do it

@cerulean scroll how to do it

[dusky dew]

very sad for pubg

user living in pakistan and following EEA law nice. and account + money wasted

[cerulean scroll]

Logout your game and on the top right corner you will see Repair option. Click on it then Check Routine repair and Click ok as shown in the pic

[heavy vortex]

The law is on the account, not on the user.

[static fjord]

@cerulean scroll if it does"t work

[heavy vortex]

You may continue playing as it is or create a new account in the desired region you want.

[dusky dew]

this not the law its pubg global not korea or Vitenam..

[dusky dew]

u mean need to make new account and leave my season 2 account and again invest money on new account. niceee man nice

[heavy vortex]

🤷‍♀️ Nothing we can do about it, nor the game can do anything against a law.

[static fjord]

@cerulean scroll same problem

[cerulean scroll]

Are you a emulator player?

[static fjord]

@cerulean scroll yes

[storm flume]

Please avoid going off-topic, @dusky dew. You may have unrelated conversations in #chat.

[static sleet]

Please be reminded that since you have been answered to move to a discussions channel, @dusky dew.

It is your responsibility for changing your in-game Country/Region to a country you are not a resident or whose legislation you're not familiar with.

[cerulean scroll]

• Turn off your antivirus which includes Windows Defender and Firewall, and then try restarting the GameLoop from scratch.

• Turn off your antivirus, firewall. Reinstall GameLoop in a different drive. After installing GameLoop, add GameLoop folders (TxGameAssistant & Temp) as an exclusion in your antivirus.

• If the above fix doesn't resolve the issue then it means you have altered policies or have malware. Resetting your operating system is your only option.
  For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[static fjord]

@cerulean scroll do you only help gameloop

@cerulean scroll people

[cerulean scroll]

Gameloop is the only recommended emulator for PUBGM

[static fjord]

@cerulean scroll gameloop is trash tgb is better

[cerulean scroll]

This isn't the right place for conversations. Kindly move to #pubg-mobile for game related discussion.

[pastel tinsel]

hello support

why i cannot follow event

[sick shale]

Do you mean following #events channel?

[pastel tinsel]

yes yes

you don't have webhook permission

[sick shale]

You may refer to this FAQ:

▫️https://dis.gd/following

[pastel tinsel]

i didn't understand too much English

[night cloak]

Its nearly impossible to get a full squad of friends in the #events squad competition when the room fills in 5-10 seconds. Was the idea of Registration towards this „little” 1000uc tournament thought about?For example at 10am you open registration and first 20 teams + few waitlist teams get slot. More competitive and definetly more fun than tryharding a room with randoms.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare parcel.

[upbeat lotus]

Hello

2 of my friends can’t join the crew

Its says they are currently banned from joining matches

[sick shale]

You may refer to the following message for further information: <#questions message>.

Should you have any further concerns in this regard, please contact the customer service in-game.

[upbeat lotus]

It’s not about All Talent Championship

A friend of mine has been unable to join my crew ever since he left his previous crew

And it has been 4 weeks

It says currently banned for a month now

[sick shale]

"Its says they are currently banned from joining matches"

Can you show a screenshot?

[upbeat lotus]

Yes

Both of them once played with a cheater and got a temporary restraining, i think that’s the reason

[sick shale]

Yes, you may refer to my previous messages.

[storm flume]

Please contact the customer service for further assistance, @upbeat lotus. Refer to subpoint 5.4 in #faq for further information.

[upbeat lotus]

I just checked it, it says if the account has a history of such actions then they’ll be unable to join, but they were previously in a crew weeks ago

[icy pagoda]

<@&481161015728406538> can someone kindly help me out and direct me where to apply for PUBG vip. Thank you 😊

[sick shale]

You may refer to roles section in #735483472432594994 for further information.

Please remember to mention the moderator role only for emergency situations in this Discord server.

[icy pagoda]

My sincere apologies will do in the future

[celest zephyr]

Should I trust this account?

[lethal blade]

Obviously no

[celest zephyr]

So now the people who hacked my account are keeping tabs on me

How great

[celest shadow]

Please report the user in #discord.

[west wasp]

Peace be upon you, PUBG MOBILE, I demand that the ban on my account be lifted without using any means of cheating. I also request a review of the last games that were played to ensure the correctness of not using cheating, and there were some viruses in the device without my knowledge of it, and after entering the game I was surprised by the presence without warning, I demand the return of the account and the removal of injustice from my account in order to continue playing. I also present to you legal and material evidence that proves that I did not deliberately use any kind of fraud, and that my account was spent on huge amounts of money in the shipping process. Please review the request with appreciation.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west wasp.

[gleaming sphinx]

Why can't I enter in to the room? @lime juniper

[opal oak]

com room

[celest shadow]

The room has started.

[gleaming sphinx]

oh 😦

i was so fast but

....

[celest shadow]

You can join the next match, but be ready and quick.

[gleaming sphinx]

another match?

when?

[celest zephyr]

With all due respect, why am I getting ignored?

[celest shadow]

You may refer to the timing in #events:

#events message

[gleaming sphinx]

ok

thanks

[celest shadow]

If you have access to your PUBG MOBILE account, we recommend you to contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest zephyr]

Well when I do I get lead to a article or a deadend not an actual representative. Am I doing something wrong?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @grizzled knot.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[lime oracle]

this bug still not fixed this music bug is soooooo fricking annoying

I can't even play this music stays even in matches

[shrewd mountain]

How to transfer account vng to bgmi version?

[lime oracle]

I reported this around 2 weeks ago

still facing same issue i don't think pubg mobile devs care about the users now

[shrewd mountain]

?

[grizzled knot]

@polar marsh

[celest shadow]

Please do not advertise here, @dire sequoia.

[night cloak]

TDM has no gun sound 🙂
PUBG Mobile is full of bugs and a dead game now

[misty tiger]

Hlo

How I can yes gms in pubg

Gameplay management system

[tribal finch]

Hello can't change my region help me changing

[hexed patio]

Здравсвуйте

Подскажите списались деньги с карты с вашей игры

[shrewd mountain]

How to transfer vng to bgmi acc?

[hexed patio]

я ничего не оплачивал как можно вернуть свои деньги?

😩

[tribal finch]

Reply me how to change region they are not sending message so can't write the code and unable to change region so kindly pay attention

[storm flume]

Please do not use languages other than English, @hexed patio. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mortal apex]

Please use #old for such.

[mortal apex]

Yes. The customer service is the only one that can help you with account related issues. Please refer to subpoint 5.4 in #faq.

[misty tiger]

What

Can you tell me where is gms located

Gameplay management system

[night cloak]

@misty tiger Is it a feature you are looking for?

[misty tiger]

Gameplay management system i am looking for

Please help

[night cloak]

@misty tiger There’s no such thing in the game.

[misty tiger]

Where I can tell i am 18 years above or not

[night cloak]

Oh I see. If you have it enabled, you should be find it in the settings. It is a regional feature.

I experience bad Dsync in every game even with 20ms. Is there a way to fix Dsync?

[static fjord]

@mortal apex i need help

[misty tiger]

Where

[night cloak]

@misty tiger Go to Settings > Others and disable Gameplay Management System if you're above age 18. Remember there’s a cooldown if you have recently changed it.

[misty tiger]

No there is no other in mine

[static fjord]

@mortal apex when ever i donwload the hd resources pack means(RECOMENDE PACK) I get an error like Download error please repair or download 1 please help i tried routine repair

@mortal apex when ever i donwload the hd resources pack means(RECOMENDE PACK) I get an error like Download error please repair or download 1 please help i tried routine repair

@mortal apex when ever i donwload the hd resources pack means(RECOMENDE PACK) I get an error like Download error please repair or download 1 please help i tried routine repair

[misty tiger]

Look this

[night cloak]

@misty tiger When did you select your age, do you remember?

[misty tiger]

No

[night cloak]

Try to reinstall the game and download with mobile data.

[static fjord]

@night cloak tried it did"t work

[night cloak]

@misty tiger Then you do not need to worry. This is only available to a limited number of countries.

[misty tiger]

How can I play

[night cloak]

@static fjord Could you share a screenshot of the error?

[misty tiger]

It is showing error today

[night cloak]

@misty tiger Just play? Could you let me know what issue are you facing?

Any screenshots?

[misty tiger]

Wait

Please

[alpine token]

I need help.. I can’t log into my Acc.. it showed it migrated to other version.. What should I do?

[night cloak]

Contact the customer service.

[misty tiger]

This happen

[alpine token]

In pubg? No reply.. anyone know customer service ph number ?

[night cloak]

How long did you play today?

[static fjord]

@night cloak This is the issue

[misty tiger]

I play usually 8to9 hours

It didn’t show this error

[static fjord]

@night cloak Help me

[night cloak]

They should reply. Please share screenshots of the customer service conversations.

[misty tiger]

I didn’t touch any other thing

[static fjord]

@night cloak this is issue

downloa error

@night cloak Help me please

[night cloak]

@misty tiger You crossed the 6 hours limitation exists for some countries. Could you let me know what is your current region?

[misty tiger]

Pakistan

[static fjord]

@night cloak help me

[night cloak]

@misty tiger Could you ask about it in the Pakistan Discord server? Link is in the #735483472432594994 3.1.

[static fjord]

@night cloak help me

this is issue

[night cloak]

Are you on emulator?

[static fjord]

@night cloak yes

[night cloak]

Sorry we only help mobile users. You may wanna contact Gameloop support.

[static fjord]

@night cloak where is it

[night cloak]

www.gameloop.com

[misty tiger]

So can you tell us where is gameplay manage meant system

[willow marten]

It did not help

help

@cyan citrus

?

[pliant hatch]

@lime juniper when 1vs1 tdm coming beta 8vs8tdm is going on pls add 1vs1 tdm

[night cloak]

@pliant hatch Feel free to use #old.

[meager pumice]

@night cloak mosin weapon can only be found in erangel?

[night cloak]

@meager pumice Erangel and Vikendi.

[meager pumice]

Thanks

[fair crane]

@lime juniper hacker https://youtu.be/gtseB7xJrpE

[pliant hatch]

@night cloak sryup why each map has different ping

[night cloak]

@pliant hatch Maps are not tied to your ping. Your ping depends on your internet, your distance from the server and the ping of other 99 players.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fair crane.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[pliant hatch]

@night cloak sryup In tdm i got below 50 ms but in erangle 100ms or above my internet is stable

[night cloak]

@pliant hatch TDMs are being played by a total of 8 players. Less players, less issues with ping.

[pliant hatch]

@night cloak sryup thx

[willow marten]

one temporarily does not press 5 fingers

Help me

iPhone 11 128

[prime spoke]

Sir please help me i want to change region

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @prime spoke. Remember to read through #faq before asking questions in the support channels.

[prime spoke]

I want to change region

Plz help me

Dyano help i want to change region

[fallow knot]

hello guys I want to change region i contact the support 3 time no one helped me can i get some help here the problem that i dont the option to change the region

[inland zenith]

What the f*k? -_- It happend EVERY match after update.

[magic silo]

I am facing this issue since the new mode came.I didn’t even see the enemies and they kill me.Please fix this ASAP.Also fix the landing glitch.
Id: 5120880522
Device: iphone 8 plus
Internet: cellular
Country: Pakistan

[inland zenith]

Good match!

blitzkrieg - in one second the score became 6: 8

A very fast players

[plush vigil]

Wrong place dude

[night cloak]

please remove my twitter connection someone stole my twitter contact and I don't have access anymore I put a lot of money in the account please help me https://twitter.com/messages/media/1475495265536729098

[night cloak]

Please contact the customer service.

@magic silo Please use feedback.

#old

Customer service sleeps

It is either that or no help, unfortunately. Meanwhile try your best to recover your Twitter.

I can't recover changed connection methods

[night cloak]

Unfortunately, due to some server issues, it might take longer than usual to get a verification code.

@night cloak Oh you mentioned you no longer have access. What about your second login method?

I have access to the email link

I have a paysafe card as I put money

If you can access to the game using the email, tell the customer service that your account was compromised. They will help you if you can provide requested proof of ownership.

I have an email link and proof that I own it but I want his twitter connection to be removed because that person is also logged into the account

[night cloak]

you don't have a link to vibrate directly with them from the pub

[misty tiger]

Hlo

Someone open my I’d unofficially

I didn’t know

[night cloak]

@night cloak The support will do those for you once it is confirmed that your account was compromised.

@misty tiger Change password on all your social media and add 2FA verification.

[willow marten]

whoever answer

[night cloak]

Could you elaborate the issue you are facing? I did not seem to get it.

[misty tiger]

I didn’t enter my twitters account where I login usually

It show you didn’t have account

[night cloak]

@misty tiger If you think it could be your Twitter account, change the password there.

[misty tiger]

I didn’t enter in my twitter account

[willow marten]

do not reload 5 fingers at the same time

50/50

[night cloak]

You mean no PUBG MOBILE account shows up when you click on Twitter?

[misty tiger]

Yes

[night cloak]

@willow marten Never heard of the problem. Try asking here again in an hour or two to see if another person can help you.

[night cloak]

Could you make a short screen record of the problem and upload here?

[prime spoke]

Maple

How can i change region

@night cloak

I got my verification code but also i cant change it why??

[night cloak]

@prime spoke From game settings.

[tidal adder]

Hello <@&639889499718942720>

I need help.. can some one help me ??

[night cloak]

Are you trying to change it to Pakistan?

@tidal adder Aloha! How can I help you?

[prime spoke]

Maple i get verification code too but i cant change my region

[night cloak]

Are you trying to change it to Pakistan?

Can I be a moderator?

@night cloak Please read the #735483472432594994.

[tidal adder]

Hi there,

I got 2 I’d right. I play both from same device, but one of my I’d feel weird while playing, mostly movement and sensitivity problems it’s same but it changes..

I open second I’d same sensitivity fast moment ?

[night cloak]

Ok

[tidal adder]

That’s weird but it’s true

[prime spoke]

Myan plz help i need to chnge region i cant change it even though i got verification code

I need to change in my own region nepla

Nepal

[night cloak]

If you could share a video of both of the account sensitivity settings and gameplay, that would be great. If the video becomes larger than 100mb, upload it on YouTube and share the link here.

[tidal adder]

That’s too much of hustle 😂😂😂

[night cloak]

@prime spoke You will need to wait for the code and then apply the code.

[night cloak]

Sadly, yes.

[prime spoke]

I got my code to but i cnt chnge it

[tidal adder]

I will do that ..😂🍌🍌

[prime spoke]

See i got it but i m not able to chnge it

[night cloak]

@prime spoke From the video, it shows you are applying an old code. Every time you exit the code enter section, you will need to request for a new code.

[fair grove]

Sir please help me i want change my region

[median jackal]

You can change your region from in-game settings > "Account &Safety".

[plush vigil]

Lol

[open olive]

Hello

So these are my statistics but

I am not getting points here

Does it have day limitations or something?

[celest shadow]

There is a daily limit of 120.

[open olive]

Ah okay, thank you!

Just to be sure, one levelup = 100 correct?

[celest shadow]

Yes, each stage is 100.

[open olive]

Great, I would be able to get the 2nd mythic skin then 🙂 (as I upgraded today)

[thin bobcat]

There is one who sells accounts charged with spam

Your name is (black)

Or (doctor black)

He says that he is one of the Discord workers on your page and one of the technical support workers in Discord

And he says that he is documented in my technical support in my discord, is this true or is it false?

Please answer my questions

[prime spoke]

Piston why i cnt chnge region

Hello anyone

[thin bobcat]

This is your store in telegram

[prime spoke]

Any mods here

[versed sonnet]

Please wait patiently until a moderator or a community member is reaching out to you, @prime spoke.

[gaunt ibex]

There is a hacker

Flying Uaz

I have video and his profile

[tough blaze]

hi

[gaunt ibex]

Where to report

[tough blaze]

my account got hacked

does anyone know how to help me

[median jackal]

Account selling and buying against of PUBG MOBILE terms of Service. We haven’t any store like that.

[thin bobcat]

He says he is one of the technical support workers

[median jackal]

Please login with you email try again, if the issue persists please contact with in-game customer service.

@celest shadow.

[median jackal]

He's lying

[thin bobcat]

He brings the accounts, unblocks them, and sells them

[median jackal]

Please contact with in-game customer service with this.

[thin bobcat]

He say this

This one of account he is sell

Then I don't know if he trusted or no

[tough blaze]

My account got hacked can anyone help

[median jackal]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[median jackal]

Not something that we can help you. Because this is against of PUBG MOBILE terms of service.

[median jackal]

Do have still access to your account?

[prime spoke]

Why i m not getting code

I get my code but its say something else

[median jackal]

Please contact with in-game customer service with this.

[prime spoke]

Its useless

They didnt share any information

I want to change region

Its in china and i want to change into nepal

[fluid pier]

Can someone tell me how to register on a event

[median jackal]

Which event?

[fluid pier]

1kuc one

Nvm found it

[median jackal]

Unfortunately, we are unable to help you with any account related issue through the community. You can submit a report in, #old compliance with channel's pinned instructions.

[fluid pier]

U just have to join fast

[median jackal]

Yes.

[faint umbra]

Is it possible to know which region gives this frame

[median jackal]

You can ask others player in, #pubg-mobile about the frame.

@static sleet.

[tough blaze]

no

[prime spoke]

Help me myan

I need my own region

[median jackal]

Unfortunately if you lost you account access to your account, customer service are unable to help you. You may still connected with them with this, we are won't be able to help you with any account related issue though the community.

[median jackal]

Login with your email and try again.

[prime spoke]

I login with my gmail

I repair too

I do all thing but i cnt why

[tough blaze]

i just need help getting the account back

[median jackal]

Not something that we can do to help you here on discord. Please contact with in-game customer service.

[prime spoke]

Thank u alive for that link

I fill the foam

How many time does it take??

[night cloak]

Parachute landing Glich in every match. what should i do.?

[median jackal]

I didn’t give you any link, that's scammer.

[tough blaze]

Does anyone know where I can find the korean section?

[prime spoke]

What

[median jackal]

It's an known bug, please report it through, #old. Compliance with channel's pinned instructions.

[celest shadow]

You can contact their in-game customer service for further assistance.

[median jackal]

Yes, please refer to my last response.

[night cloak]

Help it does this when I try to open PUBGM I already re-opened it several times it didn't work.

[median jackal]

Hello there, my i know your device?

[night cloak]

Oppo A5s Android version 8.1.0

[median jackal]

Thank you, please clear your game data and restart your device. Open PUBG MOBILE again.

[night cloak]

Doesn't clearing game data also clear my map downloads?

And skins?

[median jackal]

Yes, you have to download all recourse again.

[night cloak]

I managed to get it working

[median jackal]

You can try "Clear Cache" if it didn’t make any difference try my last process.

[night cloak]

When it says "Please restart the game." I clicked "Okay" and then clicked the show windows button or whatever it's called and clicked PUBGM and it worked

[prime spoke]

I still didnt get any code

And i cnt able to change region

[night cloak]

This button

[median jackal]

Well, It's temporary right? You should try my mentioned process.

[night cloak]

Idk if it's temporary or not

Nope it's not temporary I closed it and opened it again it still worked but thanks for the help anyways

[median jackal]

That's great then, you are welcome.

[pallid briar]

You may try again later of contact the customer service in-game for further assistance, @prime spoke. We are unable to assist you with account related issues.

[night cloak]

You want to change the region

Brother

@prime spoke

I can guide you

[pallid briar]

May I know how? I would also love to know.

[mint fossil]

I did check today but now i cant see my score ! How do i know that I qualify! And also would like to know that regional points are same as all talent championship right ? @

[tough blaze]

selling or buying an account is against pubg terms of service right?

[median jackal]

Yes.

[night cloak]

@lime juniper is the phone will support 90fps or no

[median jackal]

Account sharing is also against terms of service.

[pallid briar]

Which phone?

[tough blaze]

so if have someone that bought an account that account would get banned?

[mint fossil]

@celest shadow

[night cloak]

@pallid briar galaxy S20 Fun Edition (FE) 5G

[pallid briar]

You will be qualified if you're in the top 40 in the "All-Talent Championship" leaderboard. Please wait for it to be calculated. Also, no, your regional rankings will count your points from all the matches unlike the other leaderboard.

[tough blaze]

is there a way to ban an account that have been shared

betwwen 2 people?

[median jackal]

Sharing is totally against of Terms of service.

[mint fossil]

Oh okay ! Idk then if we qualify or not !

[tough blaze]

because there is someone who is trying to scam me in game

[pallid briar]

Please wait patiently for the ranking to be calculated.

[tough blaze]

and he keeps sharing the account with his friend

[median jackal]

Refer to this message for more information.

#questions message

[mint fossil]

And why this guy send me private message and ask me fill out the complain form ? I search on goggle and find out its scam ! Baan him then @celest shadow @lime juniper

[mint fossil]

Okay

[pallid briar]

Meanwhile I'll guide scammer out of this server. If you do require any more guidance, do let us know!

[pallid briar]

Suspended already. Also, please use #discord for such inquiries.

[celest shadow]

They have been permanently suspended from the server.

[night cloak]

Is that a new phones?

[mint fossil]

Thank you 🙂

[median jackal]

Change your all social media password and enable two step verification. You can also unlink your unauthorized social media via in-game customer service.

[prime spoke]

Its already been 5hrs how many hours it takes to solve my problem

[median jackal]

Which phone?

[median jackal]

@celest shadow.

[tough blaze]

he took the account hacked it

[median jackal]

You have been answered before.

[prime spoke]

I have done all the process

[night cloak]

Are all these devices supported this period or are these all devices that support 90 frames

[prime spoke]

But its not working

[tough blaze]

but he is been sharing it with his friends

[pallid briar]

Please refer to this response and avoid repeating, @prime spoke.

[prime spoke]

I have login with gmail. I have repair pubg and again ask for code but it doesnt work

[median jackal]

Contact with in-game customer service with this. You can use this screenshot as a example.

[tough blaze]

a bot answers i need a real human to help me pls

[prime spoke]

Why didnt u this ss before

Give*

I was my 5hrs anyway thank u

Waste*

[night cloak]

I already talked about my galaxy s20 fe and he said error 404 the phone will be supported soon

[median jackal]

The mentioning devices are not support 90FPS. If your phone is not on that list you can submit a form via the link below.
▫️ https://forms.gle/e1cyNbdzbbhAuYWQ6

[median jackal]

This response isn’t for you, -_-.

[tough blaze]

I have been playing this game for over 2 years now and I always get dissapointed when I need help from the customer service

[median jackal]

Feel free to leave a feedback in #old. You may still connected with them, we are unable to help you with any account related issue through the community.

[prime spoke]

Same here how bot can help us

[night cloak]

I already talked about my phone and the @lime juniper he Said in the future will support. But I want to know whether the phone met the conditions required to support the 90 frame or not?

[prime spoke]

Their command didn’t work

[median jackal]

Unfortunately no information, maybe in future.

[tough blaze]

I really think you can do better helping players instead of just answering the same all over again every time

but busy people I guess

no time to help players

[pallid briar]

Your feedback is always appreciated in #old. Besides, this is not a discussion channel.

[tough blaze]

We all know the feedback isn't gonne do anything

[tough blaze]

okay sarry

o*

[prime spoke]

Can anyone send me ss with customer care about changing region

[night cloak]

I just want to check if the phone will support 90 frames in the future 😫

[tough blaze]

is there a discussion chanel??

[pallid briar]

It's totally upto you if you want to submit. You can use #pubg-mobile or #chat for discussions.

[tough blaze]

okay

[pallid briar]

As long as your phone has the highest/latest chipset and at least a 90hz display, you have a chance of having that feature in the future. Sadly, no estimated time since the game has to optimizes for your device. You may refer to our previous responses.

[prime spoke]

In game customer care is useless

Its jst a bot

They repeat same thing again and again

[median jackal]

Feel free to leave a feedback in #old. You have been answered don't repeat same thing.

[prime spoke]

Mistakenly i have use feedback. And i have jst wrote i want to change my region only

[prime spoke]

And i haven’t gave any detail

[median jackal]

You can edit your last message.

And add some information and details.

[prime spoke]

It will take 2hrs to edit

Due toSlow mode

[median jackal]

Please wait for 2hours.

[tough blaze]

ik it's a struggle

[prime spoke]

Ok i don’t have other option too right?

Why they want to scam

[pallid briar]

Nevermind, he changed accounts. Could you please report the user in #discord?

[prime spoke]

I did

He think i m fool gzzs

Why there is problem in verification code

It didn’t arrive

Why their is only one option to link acc

[median jackal]

I didn’t get it, could you please describe for me?

[prime spoke]

I linked their is only one option

Like their used to be two option like

We can linked with either fb, apple id or twitter

Like this

[median jackal]

Maybe that option is not available for you, please wait for moderators reply.

[prime spoke]

This is my acc

[prime spoke]

And this is my frds acc i opened both acc with my device

I think bcuz of region so i want to change it

[ancient shore]

Please help...

My data is not transfering tow BGMI

Why is it showing that error

@celest shadow @lime juniper

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ancient shore.

[ancient shore]

I am talking in English

[night cloak]

My account is hacked

[floral python]

Hello

[inland zenith]

@night cloak thanks for ignoring my problems)

In case you just didn't notice three different messages , look in the history on my behalf, pls

[ancient shore]

Can you access your account anyway

[night cloak]

Yes , but the hacker log in with twitter while im playing, and today the hacker banned my account for 7 days ( I think he want to unlink my Facebook account)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[ancient shore]

Yes

Where were you these days

[willow marten]

do not reload 5 fingers at the same time. reset already did the same.device iPhone 11. HELP ME

[cyan citrus]

Most probably because of your device, @willow marten. You can still report it through #old in compliance with channel's pinned instructions.

[willow marten]

works well for me device. Other games all harosho work

[cyan citrus]

Did you reinstall the game, @willow marten?

[willow marten]

Yes

@cyan citrus

[cyan citrus]

You may need to include extra details as well that are specified by the BOT, @willow marten.

[cyan citrus]

Please describe your issue.

[night cloak]

I have this problem when i login with facebook

[short vortex]

Can we still get the Koenigsegg by the cards?

[night cloak]

I reset The game, and nothing, always apper this error

[cyan citrus]

This usually happens when you have entered the incorrect login information or cancel the login process, @night cloak. Try to change your password one time and attempt to log into the account.

[night cloak]

The change de password on Facebook?

[cyan citrus]

Correct, @night cloak.

[willow marten]

in play?

[night cloak]

Ok, i'll Will back if anything has change, thanks

[short vortex]

And mod?

[willow marten]

I’ve had a bug since the upgrade @cyan citrus

[night cloak]

@cyan citrus ,it works now, thanks

[cyan citrus]

You are welcome, @night cloak.

[willow marten]

@cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @willow marten. You can also submit a report in #old in compliance with the channel's pinned instructions.

[trim lark]

Peace be upon you, my account has been hacked through Twitter. Evidence and screenshot. Please help me

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance with this, @trim lark.

https://help.twitter.com/.

[trim lark]

I have not been helped before

[cyan citrus]

We will not be able to help you with this through the community, @trim lark.