questions

[honest slate]

I live in Dubai!

Ok a min.

[honest slate]

Link sent to your dm

[cyan citrus]

This seems like an issue with your internet connection, @slim thunder. Please mention your device and country.

[slim thunder]

Samsung S10
Palestine
I tried from another account and the game opened

[cyan citrus]

Thank you. This seems like an issue with your internet connection. Please try to do a Routine Repair of the game, clear game cache and restart your device one time. Also, reset your device settings one time through your device settings > General Management > Reset > Reset Options > Reset Settings > Reset.

[honest slate]

The internet is working fine! I've tried with 2 connections.

[cyan citrus]

Is this only happening from one account? Can you try to log into the game with a guest account and see if it is any different?

[slim thunder]

I did all that but not help

[cyan citrus]

Please follow the steps I have mentioned above.

[cyan citrus]

That response was not meant for you. Please refer to my other response.

[cyan citrus]

So, I assume the issue is only happening on one account, @slim thunder?

[slim thunder]

Yes

[cyan citrus]

Got it! Please contact customer support in-game for further assistance with this, @slim thunder. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[slim thunder]

In the game or here?

[cyan citrus]

In the game.

[slim thunder]

I did all this not help what do i do

[cyan citrus]

You will need to respond accordingly and skip the automated responses if your issue is not resolved, @slim thunder. Also, you will need to record your issue and select the available options accordingly to connect to a customer service representative.

[slim thunder]

How can i connect to a customer service representative?

[cyan citrus]

Please refer to my previous again, @slim thunder.

[cyan citrus]

You may start a new conversation and select the different options according to your issue, @slim thunder. There is clearly an option available for Account Related Issues.

[twilit delta]

Hi I need help …

How do I become this points ?

[night cloak]

i believe those tickets only come from crates

[twilit delta]

Oh

Okay

[ionic slate]

Hi

Let's say I killed my teammate in game by accident, does my merit decrease if they didn't report me?

@static sleet ?

[vague nymph]

It will only decrease if reported

[modern bough]

How will I get notified for the events?

[night cloak]

Are controllers compatible in PUBG mobile?

[cyan citrus]

Which events are you referring to?

[cyan citrus]

No. It is not possible and recommended either. Any peripheral devices to play PUBG MOBILE are not allowed.

[modern bough]

This like tournament room things

[cyan citrus]

Could you elaborate, @modern bough?

[ionic slate]

@cyan citrus sure

[ionic slate]

.

[worldly basin]

Anyone familiar with 3D Touch

[vivid mural]

i need help with my account someone log in to it know now when I try to get in it says your account has been merged to a different version.

[cyan citrus]

Please share a screenshot, @vivid mural.

[grim helm]

Sup. I saw on youtube a lot of content makers and partners who was upgrading subscribers accounts with uc. I mean that they take their accounts, donate uc on them and made video. Is it allowed? If no, can i report them?

[vivid mural]

here you go

[cyan citrus]

This is an older version of the game, @vivid mural. Please share a screenshot with the latest version of the game.

[vivid mural]

here you go

[night cloak]

I need help my region is stuck on na and i can’t pick any map as it says error on each one and I can’t load into any matches as it just keeps searching

[cyan citrus]

Is @inland scaffold your account?

[vivid mural]

that's my friend and its his account

[cyan citrus]

Could you please share a screenshot or video recording of the error you are facing?

[cyan citrus]

It is possible that the account has been migrated to another version. In that case, you will not be able to use the same account again in the global version of PUBG MOBILE. Should you require any further assistance with this, please contact customer support in-game.

[grim helm]

Can you answer on my question? Thank you, sorry for being annoying

[vivid mural]

any other possible way

[cyan citrus]

No, there isn't, @vivid mural. You may contact the customer service in-game for further assistance with this.

[inland scaffold]

Thank you

[vivid mural]

ok thank !

[cyan citrus]

You are both welcome.

[night cloak]

Nothing will download and I just loaded into a game all my skins and accessories won’t download

[cyan citrus]

Please mention your device and country, @night cloak.

[night cloak]

See what I mean

[crisp badger]

Hello guys i need help plz

[cyan citrus]

Did you change your server recently? Also, please mention your device and country.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp badger.

[night cloak]

No I always had it on europe the device is a reddish note 9 pro and the country im in is ireland

Redmi

[cyan citrus]

Got it! Thank you, @night cloak. Please try to do a Routine Repair of the game and clear game cache one time. Also, reset your network settings one time through your device settings > Connection and Sharing > Tap on Reset Wi-Fi, mobile networks and Bluetooth. Restart your device one time.

[night cloak]

Alright thank you I just finished doing it let’s see if it works

👍

[cyan citrus]

Please refer to my private message.

[night cloak]

@cyan citrus it didn’t work

[cyan citrus]

Can you try to do a clean reinstall of the game through Google Play Store, @night cloak?

[night cloak]

You mean uninstall it and reinstall it?

[brave wolf]

Yes , correct but install through Play Store.

[night cloak]

I did that before coming here

[long trellis]

Help

[cyan citrus]

Please try to change your password for your social media accounts and logout from all the devices for both social media accounts and PUBG MOBILE, @long trellis. Restart your device one time. If the issue is still persistent, contact customer service in-game for further assistance with this.

[long trellis]

Alright

[cyan citrus]

Can you try to reset App Preferences one time also?

[tired prairie]

Hi. A few days ago appeared for me new link of phone number I can link but I didn't link it but now I see it and it's not showing what happened to it?

@cyan citrus @static sleet

[cyan citrus]

Please share a screenshot of your in-game Basic settings, @tired prairie.

[tired prairie]

The linking are showing in account safety not basic

[cyan citrus]

Please do as I asked you, @tired prairie.

And a screenshot of your Account and Safety settings as well, @tired prairie.

Can you try to log into the account with your linked email and try again, @tired prairie?

[tired prairie]

Same issue doesn't show

What's the problem?

[cyan citrus]

The option to add phone number may not be available for your account, @tired prairie. You may try to contact the customer service in-game for further assistance with this.

[tired prairie]

It was available a few days ago

[cyan citrus]

Try to do a Routine Repair of the game or reinstall the game, @tired prairie.

[tired prairie]

Thank you.

@cyan citrus looks like you didn't get the info get but pubg removed it from accounts at all

[cyan citrus]

It is still available in the game, but may not be available for your account, @tired prairie. As mentioned earlier, you may try to contact customer service in-game for further assistance.

[tired prairie]

What accounts it is available for lol

[cyan citrus]

As I mentioned earlier, it is available in the game, but may not be available for your account, @tired prairie.

[tough sundial]

I want to became investigator

[cyan citrus]

We don't have exact tier or level requirements to become an investigator, @tough sundial. We recommend you to keep playing until you are eligible to become an investigator. Players with a history of good ranking, level and good accuracy of reports should be eligible to become an investigator. For further information regarding Video Review Station, please refer to the following message.

#questions message.

[tough sundial]

@cyan citrus level 66 tier crown every season

[cyan citrus]

Sadly, this is all the information we can provide for now. Also, you cannot apply to become an investigator. You may try to contact the customer service in-game for further assistance with this, @tough sundial.

[tough sundial]

@cyan citrus ok

[night cloak]

Help Please…I want to change my region from Europeon Continent To Pakistan..

[cyan citrus]

What is the issue you are facing when trying to change your region, @night cloak?

The region change option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @night cloak.

You cannot change it, @night cloak. This is not something we can help with.

Sadly, you will need to create a new account for that, @night cloak. You cannot change your region for this account because there are legislation issues involved.

No. You cannot do that also, @night cloak.

There simply isn't, @night cloak. As you have already been answered, please avoid repeating the same thing.

[night cloak]

Hi. My account was nearly hacked but I managed to recover it back. However, the hacker changed my server from asia to south america and it lags a lot when I’m in a match. I tried to contact the customer service but it doesn’t help

[cyan citrus]

Unfortunately, you will need to wait for the cool-down to be over, @night cloak. You cannot change your server before that.

[night cloak]

😞

[stiff kite]

why i cant see picture and Loading showing in event ?

<@&481161015728406538>

[long trellis]

@cyan citrus

Is it okey?

[cyan citrus]

Should be, @long trellis. Try to attach a screenshot as well if possible.

[long trellis]

Alright thank

Thanks*

[cyan citrus]

This is an emulator. Not much we can help with. You can try to reinstall the game completely one time.

[cyan citrus]

You are welcome.

[warped ether]

Hello I lost 240 uc in uc station event when I pressed the update button without my knowledge that when I press update the amount of uc will disappear what can I do in this case

[stiff kite]

i do that but without any solution

[cyan citrus]

That action may not be reversible. You can still try to contact the customer service in-game for further assistance with this.

[warped ether]

alright thanks

[cyan citrus]

You are welcome, @warped ether.

[oak granite]

Please bring back new premium crate in libya region

[dusk cypress]

Hi. My account got hacked but i managed to log in through one of my link social media but the hacker still has his email link to the account. I already contacted pubg i dont know how long they’ll take but i need the email unlink asap pleaseeee.

[cyan citrus]

This premium create may not be available for certain regions. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts. It may take some time to process your request due to enormous number of requests every day. As we only provide community support through this platform, we will not be able to help you with this in any way.

[night cloak]

Hello there ! I have an issue with the RP point it stock at level 40 and I should be by now level 50 plus and that upset me . What can I do to fix that ? Please help

⬆️ @cyan citrus

[spice cipher]

Hi im unable to collect rewards from pmgc event https://media.discordapp.net/attachments/493379335302938624/923498387339354192/2021-12-23-14-21-27.mp4

[cyan citrus]

What do you mean by stock? Could you elaborate?

[opaque perch]

Please change my region

[hybrid iris]

How long does payment restrictions last?

[cyan citrus]

Please contact customer support in-game for further assistance with this, @hybrid iris.

[cyan citrus]

What is the issue you are facing when trying to change your region?

[night cloak]

@cyan citrus How can we complete the jinxed achivement if the price of crates was halved?

[normal reef]

Sir please help me i want to changed my region

[cyan citrus]

What is the issue you are facing when trying to changed your region, @normal reef?

[cyan citrus]

I'm not sure I quite understand your concern. Could you please elaborate and add more details?

[normal reef]

I want to changed my region to pakistan but pubg not send me code

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @normal reef.

[normal reef]

I try to changed region 1 mount

[cyan citrus]

Do not share attachments that contain your personal information, @normal reef. Please refer to my previous response again.

[normal reef]

I try but pubg not send me code

[cyan citrus]

Please refer to my this response again, @normal reef.

[normal reef]

I try but not response from pubg

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @normal reef. This is not something we can help with through the community.

[normal reef]

No

[hybrid iris]

@cyan citrus I did. They not fixing the issue

[cyan citrus]

Could you please elaborate, @hybrid iris?

[hybrid iris]

They don't reply@cyan citrus

I want the payment restrictions lifted

They didn't even tell me why it was in place

Also locked me out from midasbuy

[cyan citrus]

Customer service receives an enormous number of requests every day which can cause a delayed response, @hybrid iris. Please wait patiently while they get back to you.

[hybrid iris]

I wasted uc for spins in uc Station and wasn't even allowed to buy that....

[cyan citrus]

Not something we can help with, @hybrid iris. Please continue with the customer service instead.

[fallow wing]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallow wing. Remember to read through #faq before asking questions in the support channels.

[fallow wing]

While my data transfer issue is came like try again later 24 to 72 hrs

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fallow wing.

[fallow wing]

How to solve the problem

[warm jackal]

Highlight moment. Unable to watch any across all devices

[cyan citrus]

What is the issue you are facing, @warm jackal? Can you share a screenshot?

[warm jackal]

Just pitch black for all my devices and my teammates. Unable to watch anything since yesterday

[cyan citrus]

Is that happening for all the moments, @warm jackal?

[warm jackal]

Yes. The only way I have actually successfully watched a replay was right after the match before I exit the statistics

[cyan citrus]

Please mention your device, @warm jackal.

[warm jackal]

iPad Pro 11 inch 3rd gen. iPhone 12 Pro Max. iPhone 11 Pro Max. iPhone 8+.

[night cloak]

what is login protection?

@cyan citrus

[cyan citrus]

The two-factor authentication is an extra security layer to protect your account from unauthorized access, @night cloak. After enabling, you will need to authorize the access through your phone number through SMS verification to log into your account with a new device. For more information, you can tap on ''?''.

[night cloak]

My email has been hacked. Can I put a code with my mobile number and not let it in?

[cyan citrus]

You can try to, @night cloak. For further assistance with compromised accounts, please contact customer support in-game.

[unborn mica]

I am getting this all of a sudden today, can’t get into metro royale, I was just in a game and now this is happened, please help

[cyan citrus]

Please contact customer support in-game for further assistance with this, @unborn mica.

[proper heron]

when logging in with an account Game Canter ,writes security check what does this mean?

[cyan citrus]

Can you please share a screenshot, @proper heron?

[cyan citrus]

Can you please share it in English, @proper heron?

[proper heron]

wait 2 min

[cyan citrus]

This is most probably due to two-factor authentication enabled for your account, @proper heron. Please complete the security verification to successfully log into your account.

[proper heron]

what to do if there is no access to the phone number?

[cyan citrus]

Try to change the verification method, @proper heron. If you still can't access your account, please contact customer support in-game for further assistance with this.

[proper heron]

verification method phone number only

[unborn mica]

That’s a bot that’s never solved anything. Befor

[cyan citrus]

Did you change your device recently?

[cyan citrus]

This is not something we can help with through the community. You will need to record your issue and select the available options accordingly to connect to a customer service representative.

[proper heron]

no, I went with another phone

can i log into my account via mail?

[cyan citrus]

The Secondary Verification will be required when you try to log into the account with a new device, @proper heron. You may try to log into the account with your old device and disable the Secondary Verification.

[cyan citrus]

I don't think so. You can try to.

[proper heron]

how to disable it?

[cyan citrus]

Through your account settings > Account and Safety, @proper heron.

[proper heron]

And if this old device crawls out and you registered to the game from it?

[cyan citrus]

I'm not sure what you mean here. Could you please elaborate, @proper heron?

[night cloak]

How to fix this problem?

[cyan citrus]

Please try to change your password for your social media accounts and logout from all the devices for both social media accounts and PUBG MOBILE, @night cloak. Restart your device one time. If the issue is still persistent, contact customer service in-game for further assistance with this.

[night cloak]

Thank you

[proper heron]

security check pops up on the old device

[cyan citrus]

The same one, @proper heron?

[neat spruce]

How to link email

@cyan citrus

[cyan citrus]

You already have an E-mail linked to the game, @neat spruce.

[neat spruce]

I unlink alr

U can see that i only link ny facebook

[cyan citrus]

I see. Are you trying to link a Gmail account, @neat spruce?

[candid root]

Hey

I meed help

[neat spruce]

Yes

[candid root]

My account rubbed

[neat spruce]

Yes

[candid root]

I have all details

[cyan citrus]

Please try to do a Routine Repair of the game and attempt link your account again.

[neat spruce]

Ok

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for further assistance.

[candid root]

It,s linked ...ascammer link it by inner link amd gmail

I contact suuport in game but no relay to me till this moment

[neat spruce]

Its not working

[proper heron]

The same one, @yjletel_B_3akat?

[proper heron]

yes this is a tablet on which I registered an account and played on it

[cyan citrus]

Customer service receives enormous number of requests every day. It may take some time to get back to you. Please wait patiently.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[candid root]

Ok iam wait thank u

[cyan citrus]

Did you remove your account recently?

[candid root]

No

[neat spruce]

Yes

[candid root]

I can log in with twiiter

[neat spruce]

I alr waited for 7 days

[candid root]

But scammer can log in with email amd gmail

[cyan citrus]

Please try again tomorrow to add your account again.

[cyan citrus]

The response was not meant for you. You may continue with the customer service. We will not be able to help you with this in any way.

[neat spruce]

Ok thks

[cyan citrus]

You are welcome, @neat spruce.

[tough sundial]

Help

[balmy seal]

Hi pubg

[tidal adder]

What’s the reason for aim assist not working? Even it’s enable ??

[night cloak]

Hi guys , How can i communicate directly with PUBGMOBILE support ,pls?

[mild shadow]

Make that this (Night Dancer Top) doesn't have vest over it..

[pallid briar]

How can we help you?

[pallid briar]

Hey! do you require any assistance?

[pallid briar]

How long have you been facing this issue?

[pallid briar]

Please refer to subpoint 5.4 in #faq.

[pallid briar]

Please leave your feedback in #old instead.

[night cloak]

@pallid briar
When i select help in the top-right chat auto reply replys me , and it doesn't help me

I have a problem , my account has been banned for 10 years yesterday without reasons , and when i clicked on "ban records" tells me that my account is normal and i can log in and play " but when i try to log in the ban message apears to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

can i get pubg mobile emolator support

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

[unborn mica]

That’s bs, it has nothing to do with selective players being invited, it’s a bug with social media link, we the users figured it out because you guys get no help from tencent

[steel pawn]

delete this game or fix gliches

[high estuary]

@celest shadow @pallid briar I require assistance. I recently joined a new clan and have no UC. They would like me to have a clan name. Would you please be so kind to change my current ign: SS〆DanDaMan to thirstDanDaMan.

[median jackal]

Unfortunately that's not possible, you have to buy Rename card for this.

[high estuary]

I can't buy with AG or gold coins

[median jackal]

Sadly noo.

[high estuary]

And the game only gives you 1 at level 10

What are other ways I can obtain 1 without money ?

[median jackal]

Unfortunately no.

[night cloak]

hello i am from bangladesh! in our country pubg is ban , we need support ,game is bannd about 4 months , what is tencent doing

in india game relunch as BGMI

[median jackal]

We have no information about the ban. It's totally depend on Government.

[high estuary]

So there's no other way for a nms player to get a name change card ?

[regal sapphire]

Hello, for some unknown reason, our team was banned for a month. , we have not previously used prohibited software, we only have a fair game, please investigate this matter

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal sapphire.

[high estuary]

Is there a way I can get free UC being f2p ? @median jackal

[median jackal]

Yes you can through the, #events please keep your eyes on, #events.

[night cloak]

Some Items spawns like this

It wouldn't bother me but

Sometimes I can't pick it up

[median jackal]

Feel free to submit a bug report in, #old.

[night cloak]

I forgot to

[split wharf]

Hey how to get this outfit?? Whats the name of this outfit??

[night cloak]

what about india? the indian goverment relunch the game ? the krafton helps them , but you guys nothing for us !

its very sad to know

[pallid briar]

You may look for it in future crates or maybe you can get it from lucky drops which are random.

[silver galleon]

5680945560

Help me changing region to Pakistan 5680945560

[median jackal]

It's depend on Government. Tencent can't do anything against of Government.

@celest shadow.

[median jackal]

Login with your email and try again after few moments. If the issue persist please contact with in-game customer service for future assistance.

[karmic forum]

My region not changing please helping me

@median jackal please change my region to Pakistan

@median jackal 5371030522

[pallid briar]

What issue are you facing while changing your region?

[karmic forum]

@pallid briar parameter error 1

[prisma lance]

Hello. Someone please help. They hacked into my Twitter account and kept logging into my PubG account, while being completely excluded from my Twitter account, changing my email address to a phone number for everything. I tried to unlink but it entered every day and unfortunately the unlink failed. However, I woke up yesterday morning to get a 10 year old ban. I don't know what the person who broke my account could do or why I got it but someone can help. I've been playing for a very long time, this is my favorite game, I've been playing since Season1, I bought almost all the RPs and I had a lot of stuff, more Conqueror etc ... Please if anyone can help you please, I have all the accounts i can prove it is my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma lance.

[karmic forum]

@pallid briar please help me

[pallid briar]

You may refer to this pinned message:
#news message

[remote mulch]

I can't change my region

[night cloak]

@thin halo Sweetest mod i need your help

[remote mulch]

I ried but the botton don't show to me in my account

[karmic forum]

@pallid briar ill do all kind of stuff but not change my region to Pakistan

[soft grotto]

I need help
I have ban Without violating the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft grotto.

[night cloak]

<@&481161015728406538>

[meager pumice]

Why i cant open create@pallid briar

[night cloak]

change my nickname to Devil

[celest shadow]

Please use #discord for such requests next time. The moderator role mention should only be used for server-related emergencies.

[remote mulch]

@polar marsh i can't change my region i tried but the botton don't show to me in my account i don't know what I have to do

[night cloak]

the channel names changed

so.i was confused

[celest shadow]

No worries.

[karmic forum]

@celest shadow please change my region to Pakistan server

@celest shadow My id number 5371030522

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[remote mulch]

@celest shadow i can't change my region i tried but the botton don't show to my account

[karmic forum]

@celest shadow i do all kind of stuff but my not change to Pakistan

[candid vessel]

Good day! my account was hacked, untied from all social networks, my facebook account was deleted. Is it possible to return it?

[karmic forum]

@night cloak

[celest shadow]

Please provide us with a screenshot of your basic settings.

[storm flume]

Please contact the customer service for further assistance, @karmic forum. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @candid vessel. Refer to subpoint 5.4 in #faq for further information.

[karmic forum]

@celest shadow please change my region to Pakistan server

[remote mulch]

@celest shadow

[karmic forum]

@celest shadow my ms is very high to USA server

[night cloak]

you'll have to wait for few days

then you can change it back

[median jackal]

Unfortunately once you changed your server, you can't change it before the cooldown period is over.

[median jackal]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR) law, PUBG MOBILE is not able to transfer your data to a different country. The region option is unavailable for you.

[remote mulch]

@median jackal what I must do to out this account is to old and i travel now i life in egypt now

[median jackal]

Unfortunately there is no option left, create a new account or continue playing with this account.

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silver galleon]

Same problem please fix this issue 5680945560

[median jackal]

What's the issue?

[silver galleon]

Region not changing to Pakistan.

[median jackal]

What's the issue are you facing when you trying to change your region?

[night cloak]

I meant evenytime I completed RP misson I earn RP point and that point should increase my RP leve but that doesn’t happen. The RP counter doesn’t increase

[silver galleon]

Digit code not receiving.

When I entered my number.

[steady mica]

KING๛FAIZAN亗
5415772443

@silver galleon bro will u help me about this freeze

[silver galleon]

Are you using any hacks.

[steady mica]

No bro i don't use any hacks i was playing on mobile today i installed it it and this happen

I was try to play on emulator today

This happened after i was logging in the game

Help me please

@silver galleon bro tell me please

[median jackal]

Login with your email and try again after few moments. If the issue persist please contact with in-game customer service for future assistance.

[foggy aspen]

hey guys how do you fix the audio problem in tdm?

[median jackal]

Which emulator you using to play?

[steady mica]

@median jackal gameloop

[median jackal]

It is an known bug, please leave a bug report in, #old. Compliance with channel's pinned instructions.

[foggy aspen]

tnx

how about the joystick not responding in tdm?

[median jackal]

Try to reinstall properly or wait for someone else who know about emulator. I haven't that much idea about emulator.

[median jackal]

Includ that also, you can try performing a Routine Repair.

[steady mica]

Is there any emolator support

[foggy aspen]

tnx

[median jackal]

Unfortunately no, for further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[median jackal]

You are welcome.

[proper heron]

what to do if you do not receive a backup code to log into your account via mail?

[median jackal]

Are you referring to discord backup code?

[steady mica]

So pubg my pubg acount freezed for two month what will they do

[median jackal]

Unfortunately wait until the ban period end.

[median jackal]

Or referring to third link email?

[proper heron]

no code in the game to enter via mail

[steady mica]

Some youtuber say that discord will help you

[median jackal]

Well, try again after few moments. If the issue are persistent please contact with in-game customer service with this, we are unable to help you with any account related issue through the community.

[steady mica]

That what you do thanx for your assistance
Same as pubg do my all progress will be finished

[median jackal]

You are welcome, thank you for understanding.

[proper heron]

what does the limitation of the backup code mean, and how long to wait for the next submission?

[steady mica]

Yes i know you guyz will say that without any they ban my acount okk

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady mica.

[median jackal]

No exact time you can try after 3-4h, when you trying to login via the email what's the message pop-up, can you please share a screenshot?

[proper heron]

what does the inscription above mean?

[median jackal]

As you can see, the daily limit of codes has been exceeded. Try again tomorrow.

[wet plover]

Hello

[proper heron]

I have been waiting since yesterday

[median jackal]

Yes.

[wet plover]

I have a big problem with my Pubg acc

[median jackal]

Please elaborate.

[wet plover]

Who help me

[median jackal]

Please state you issue.

[median jackal]

@static sleet.

[proper heron]

and wait until tomorrow?

[median jackal]

Yes.

[elder mesa]

Hello everyone.someone changed my gmail password number and email recovery and took my pubg mobile account.the game support couldn't help me

i play with that account from season 4

[wet plover]

I have a problem I can't play the team I can't open the boxes I can't do anything in the game it just tells me I have to return the spent uc so I can continue the game and I haven't bought

@median jackal

Help me i dont have a card for Uc

[median jackal]

Could you please provide a screenshots?

[wet plover]

Yes of course

I dont know what is this

I dont pay money for uc i dont have a card

[median jackal]

If you want to recover you gmail, please contact with perspective customers service. And you can remove unauthorized social media via in-game customer service, please saty connected with them.

[wet plover]

my profile was hacked a couple of days ago so I returned the profile and when I logged in I can't play

[median jackal]

What happens after tapping "OK"?

[wet plover]

Also

[tardy tundra]

Why is these two different? (Score)

[elder mesa]

the problem is that i cant log in to the aacount.the hacker changed everything and unliked my social media from that account

[median jackal]

Hello, please try again tomorrow. You try multiple time that's why It's showing.

[median jackal]

If you lost your account access, customer service unable to help you. You may still connected with them.

@celest shadow.

[lone surge]

Hey brother, the first time I opened the game and the first time I tried it came out like this
The problem always appears to me

[wet plover]

Also

[lone surge]

• I'll try tomorrow

[median jackal]

Feel free to leave a bug report in #old or contact with in-game customer service with this. This is an known issue.

[median jackal]

Yes?

[median jackal]

First screenshot is "Weekly match" rank and second one is Your regional rank.

[tardy tundra]

can I know how you guys give point

each kill is a point?

[tardy tundra]

also why is regional rank not going up after matches ?

[lone surge]

@median jackal I appreciate your help, I am waiting for the problem to be resolved as soon as possible ❤️

[elder mesa]

you say that if someone got hacked you can do nothing? are you serious?you mean if you got house robbed

it will be your house?

[queen maple]

RP end on 01/17 (UTC+0), thats mean on 01/17 at 00:00 or 23:59 ?

[median jackal]

Each kill point is 1. I don't know about place point, wait for moderators.

[median jackal]

We are unable to help you with any account related issue through the community.

[tardy tundra]

ah will mod ping? With the placement point table?

[median jackal]

23.59.

[median jackal]

@celest shadow, will help you. Please wait for his reply.

[pallid briar]

What happens when you try to open? Note that you can open each only once.

[tardy tundra]

Okay thank you so much

[pallid briar]

Try clicking on the i button for more information.

[still pebble]

When i download pubg mobile beta it says app is not installed why?!

[pallid briar]

Try restarting your phone or otherwise you may redownload.

[queen maple]

my acc unlock on 01/07, like now we are on 01/16, at 23:59 rp close ? or at 23:59 of 01/17 it will close ? i have time to .. ?

[meager pumice]

I cant click on it

[median jackal]

At 23.59 of 17th January.

[pallid briar]

What happens when you click Open?

[wet plover]

@median jackal what should i do now can someone help please I'm not guilty of anything I'm sorry about the profile because I've been playing since season 2 please help

[meager pumice]

It dosent open

[wet plover]

Help mee please

[pallid briar]

Have you tried refreshing/restarting?

[pallid briar]

Please elaborate your issue.

[meager pumice]

i restrarted Game and event too

[wet plover]

I have a problem I can't play the team I can't open the boxes I can't do anything in the game it just tells me I have to return the spent uc so I can continue the game and I haven't bought

[meager pumice]

And nothing open

[wet plover]

this man who hacked my profile is called jovan and he changed the name on my profile to jovan and my name is vahid please help me because i don't know what uc is about i don't have a card nor have i ever bought uc

[proper heron]

Is it in the game itself?

[pallid briar]

If have previously purchased UC from an unauthorized websites or by illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay. Once all of the illegally obtained UC has been deducted from your account, you should be able use the in-game features again.

[pallid briar]

Could you please provide a screen recording?

[still pebble]

it didn't work

[wet plover]

Bro please can you go to private please i dont have a card i dont buy a uc never in pubg my acc i hacked i played 2 seson to now i dont have a problem never my acc is hacked for 2 week i recovery my acc and i go to play write to refund uc for next play

Pleasee bro help me

I dont have a card

I dont buy UC for money never in my acc

[pallid briar]

Please contact the customer service in-game for further assistance, @wet plover. We are unable to assist you with such issues here.

[pallid briar]

Could you provide a screenshot?

[still pebble]

sure

[wet plover]

when my profile was hacked then a problem arose

[meager pumice]

@pallid briar

[pallid briar]

Noted. You may refer to my response and contact the customer service in-game. Please refer to subpoint 5.4 in #faq.

[meager pumice]

Now it opens but i dont get anything

[wet plover]

which field i have to enter because my english is very weak i have to use a translator if you can explain i would appreciate it

[pallid briar]

You shouldn't have existed. Please wait for a while for everything to load in.

[pallid briar]

What is your preferred language?

[wet plover]

Bosnia

[meager pumice]

Where i can Claim my rewards from that event?

[pallid briar]

You may look for regional community servers from subpoint 3.1 in #735483472432594994. Hopefully they can help you in your preferred language.

Otherwise, please contact the customer service in-game referring to subpoint 5.4 in #faq.

[timid scaffold]

hello. my account was blocked even though I didn't use anything! please reconsider the ban! Thanks! ID: 5422878711

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid scaffold.

[pallid briar]

When you opened in your screen recording you eid see that the "Choose Reward" overview popped out. You will have to choose which of the rewards you want from there.

[proper heron]

Please help

[meager pumice]

Oh that why i cant see it

[pallid briar]

Yes, it was slowly loading in but you exited.

[meager pumice]

Unlcuky

[pallid briar]

You may refer to the notice.

[meager pumice]

Whats this?

[wet plover]

Bro where is this subpoint i dont know what is 3.1

[proper heron]

?

[pallid briar]

Scroll up in #735483472432594994 and click on the blue text.

[meager pumice]

@pallid briar

[pallid briar]

Please contact the customer service in-game for transaction related issues. You may make up for the refunded UC by purchasing UC from official sources.

[pallid briar]

Are you having issues resetting your password?

[meager pumice]

Oh i need buy uc to get back my account

[pallid briar]

The amount that was refunded.

[meager pumice]

Where i can check how much i need to refund

[proper heron]

yes, the code does not come to the mail

[pallid briar]

You should know since it's your account. Other than that you may contact the customer service in-game and try asking them.

[meager pumice]

Oke how can i contact support

[pallid briar]

Please refer to subpoint 5.4 in #faq. Only the customer service in-game can help you with transaction related issues.

[pallid briar]

Please make sure your credentials are correct and try again. Also, make sure to check all the folders, including the spam folder.

[pallid briar]

That's odd. A redownload and then restarting your device should do the trick. Also, make sure you have enough space.

[meager pumice]

Oke they will anwser back when i sent them problem?

[pallid briar]

Yes, eventually. You may refer to subpoint 5.5 in #faq.

[meager pumice]

Nice thanks for helping me

[pallid briar]

No worries.

[drowsy flicker]

Hello sir

[night cloak]

When would the v1.8 update come to pubgm?

@pallid briar

Bcuz i just saw an santorini 8vs8 map in global beta..

[drowsy flicker]

My id was hacked and now been banned because he was keeping me blocked for 1 day then 3 day then 7 days after that 10years anyhow but I m sure he haven't voileted any guidelines can my id get un anned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy flicker.

[quartz moat]

Hello, when number change feature will come? Plz reply

[pallid briar]

No information regarding this, feel free to leave your feedback in #old.

[pallid briar]

No information regarding this. Keep an eye on #news for future announcements.

[still pebble]

It didn't work else

[meager pumice]

@pallid briar can u come dm?

[dense dock]

will there be anymore lives in the esport center ? or thats all for now ?

[proper heron]

Can a device be banned in the game?

[pallid briar]

Then unfortunately, you might have to try again later when there are future patches released. I suggest you try every other day.

[pallid briar]

You may refer to this:
#news message

[pallid briar]

You can state any issues here or chat in #chat too. My DMs are open.

[pallid briar]

There will be streams once the next esports tournament starts! Keep an eye on the official social media handles of PUBG MOBILE ESPORTS for future updates/announcements regarding such tournaments and much more!

[meager pumice]

Check dm

[proper heron]

and what's in there?

[pallid briar]

That's the announcement regarding the topic made by the community team.

[meager pumice]

@pallid briar Will pubgm pmco finals be lan?

[pallid briar]

Unfortunately, the circumstances of the world would make that hard to do. Sadly, no information regarding that. Keep an eye on the official social media handles of PUBG MOBILE ESPORTS for future announcements and updates.

[meager pumice]

Oke but it will be nice if pubgm pmco someday be lan

[pallid briar]

We wish so too! Let's see what happens.

[meager pumice]

True

[night cloak]

@polar marsh How can I file a complaint against one of the moderators?

[pallid briar]

Discord moderators? You may refer to subpoint 7.6 in #735483472432594994.

[night cloak]

@pallid briarthanks

[dusky dew]

<@&481161015728406538> Country Region Option Not showing Plz Help

[night cloak]

@dusky dew Not available for your account, sweetie.

[dusky dew]

For My account why ?👀

[night cloak]

Some law restrictions.

[dusky dew]

how u know my account ?

[night cloak]

Because the region change is not available for only one reason.

[dusky dew]

everyone changing his region in the world

only me not able to change my region law only for me ? 😕

[night cloak]

Right. Some people.

[dusky dew]

where i found any written law about region ?

[night cloak]

@dusky dew Here: https://www.pubgmobile.com/terms.html.

[dusky dew]

i can't found paragraph about region change privacy ? can u plz help @night cloak

[night cloak]

How can I submit a complaint to one of the supervisors?

Please help me with that

[pallid briar]

You have been already answered multiple times. Please wait patiently for Piston's reply.

[night cloak]

Yes.

@dusky dew It is not about region change but the EU law.

@night cloakNot all Indians live in India, hence Indians can participate.

@pallid briar ok

@night cloak Try using a VPN.

@night cloak Are you complaining about a moderator of this server?

Because last time you had an issue with a moderator of a different server.

@hope#1234 No it's the server manager Middle East

@hope#1234 Yes, I had a problem with the Middle East server and I want to file a complaint with this moderator

@night cloak You need to contact an admin/community manager of the MENA Discord server to report a moderator.

@hope#1234 and how can I reach this admin I don't know what is the way can you tell me about it

You can send a private message to the people with a black role in the MENA Discord server.

@hope#1234 How do I find them? I'm new to the Discord server and I don't have enough experience with everything

@hope#1234 I have been blocked from Discord Middle East server so I can't reach support and help on that server

If you have a way through which I can reach this official at Mina, please help me and I will appreciate it for you

Go to the Discord server and you should be able to see the online list on the right side of the screen. Right click on a black name and send a message. I can see you are still in the server.

We cannot help you as we do not oversee their moderation.

[night cloak]

1 cool answer!

[feral bridge]

My region is not changeing why ?

[night cloak]

@feral bridge If it is Pakistan you want, please contact the customer service.

[feral bridge]

Me try but not respond plz help me

[night cloak]

If the customer service doesn't help/respond, we cannot help you either.

[static dragon]

Hello assalamualaikum

Is anyone there

[kindred tendon]

Arabic support . <@&481161015728406538>

[celest shadow]

How can we help you?

[celest shadow]

Please refer to subpoint 3.1 of #735483472432594994 for regional communities.

[candid coyote]

Plz fix my game its the same problem for 4 days my internet is perfect but still match gets stuck on spawn island and I have to change my net again and again

[summer bramble]

Hi

Any help

[proper heron]

Hello how to disable security check?

More precisely, how to disable two-factor authentication?

can you take a screenshot of where in the pubg mobile security settings?

[night cloak]

Hey is using bug to kill people banable?

[quartz moth]

I can’t turn on my ADS sensivity

Even if I do

It turns off itself

My aim became trash cuz of this bug

[vivid delta]

Hello sir I am facing problem in changing region. Currently I am in Pakistan but my region is France in PUBG. I entered my phone number many times to change region but I am not receiving verification code. Please help me.
PUBG ID: 5195443270
Device: Both WiFi and Cellular
Server: Middle East
Device Model: Iphone X

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quartz moth. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

Please try again at another time or contact customer service for further assistance with this.

[vivid delta]

Where is customer sevice?
In game?

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @vivid delta.

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Exploiting bugs is punishable, yes.

[cyan citrus]

Please share a video recording of the issue.

[gaunt light]

Hello ,we can open only one PMGC LEAGUE FINALS TREASURE BOX ? @cyan citrus

[serene cape]

my pmgc crate event doesn't work
i waited about 30 minutes and nothing happened🥺

[fresh pagoda]

I play Pubg mobile game from phone and computer, why did I get banned from data exchange?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh pagoda.

[summer bramble]

Do you partner with content creators?

[cyan citrus]

Please refer to Community in #735483472432594994 for more information, @summer bramble.

[ionic slate]

H

How do I unblock a player

😅

[cyan citrus]

You can remove the players from block list by tapping on Block List option, @ionic slate.

[ionic slate]

Got it thanks

[fresh sun]

hello my keys are not working i have been wandering around like a bot for hours you need to find a solution

who will help??

[summer bramble]

😒

[cyan citrus]

What is your device?

[cyan citrus]

You are welcome.

[fresh sun]

I'm playing on computer, keys don't work

[cyan citrus]

For further assistance related to Gameloop, please visit their official website or their Discord server, @fresh sun.

https://gameloop.com/.

[velvet bone]

PUBGM is trash

Every game is full of bots

Nobody is going to want to play

[cyan citrus]

Feel free to provide your feedback about the game through #old, @velvet bone.

[fresh sun]

I don't understand, will I have to reinstall it?

It doesn't say anything here, I'll untie the keys, where does it say?

[cyan citrus]

We don't provide assistance for emulators, @fresh sun. Please refer to my previous response again.

[fresh sun]

gameloop not responding very uninterested

[cyan citrus]

We are unable to help you any further with this, @fresh sun.

[fresh sun]

ok

[cyan citrus]

Is your account suspended, @night cloak?

[junior knot]

Hello my name is MUHAMMAD UMER

My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem

Identification: 585633617
Device : Infinix
Wifi/ cellular: Wifi
Country : Pakistan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior knot.

Please refer to the private message from @polar marsh for further information, @night cloak.

[mint bloom]

I got banned for no reason, help, now the bot always responds at the same time when creating request. No cheating or 3rd party software was used in any way.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint bloom.

[dry ice]

my account has been hacked. how to get it back?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @dry ice.

[dry ice]

drop the address where to contact

[random phoenix]

i have account issues with change region and i cant play bonus challenge

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[cyan citrus]

What is the issue you are facing when trying to change your region?

[random phoenix]

i can even find it to change the region

[cyan citrus]

The region change option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @random phoenix.

[random phoenix]

there is no way to fix this ????!!!!

i really need it

[cyan citrus]

Simply there isn't, @random phoenix. This is a legislation issue and not something we can help with.

[mild shadow]

I cannot open PMGC Crate

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

Please report it through #old in compliance with channel's pinned instructions.

[mild shadow]

ikr

@cyan citrus why can't we open PMGC Box more than 1 time

[pallid briar]

Yes, one of each.

[night cloak]

What does this mean ? @cyan citrus

[mild shadow]

Oh I understand why, so we have a low chance of winning something good.

[pallid briar]

Because the rewards were set to one of the 3 rewards each time. You may leave your feedback in #old.

[cyan citrus]

This will prompt you to delete your account. I would recommend you to not interfere with that option.

[pallid briar]

Try refreshing or restarting and see again.

[night cloak]

This is porting it to another version. How can I remove this problem.

[cyan citrus]

Could you elaborate, @night cloak?

[night cloak]

It says transferring to the economic area now. But when I log into another account, I don't get such a warning.

[smoky glade]

hello, I can not change the avatar . writes this error . “You are prohibited from using an avatar from a third-party source during 2022/01/01 “ help me please

[cyan citrus]

Can you please share a screenshot for that?

Hello! How can we help you?

[cyan citrus]

Please contact customer support in-game for further assistance with this.

Ask it here, @night cloak.

[night cloak]

Um its ....

Ok

So @cyan citrus

[cyan citrus]

Sharing accounts is against the terms of service of the game, @night cloak. Don't mention about such activities again. For account security, you can change your password for your social media accounts and enable two-factor authentication. Also, logout from all the devices for both social media accounts and PUBG MOBILE.

[pallid briar]

They'll stay till the end, @tranquil viper.

[night idol]

Hello

Türk varmı

[storm flume]

Please do not use languages other than English, @night idol. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

HELLO

I want to contact someone from support to hack

@cyan citrus

help please?

[cyan citrus]

Add more details about the issue you are facing, @night cloak.

[night cloak]

@cyan citrus The new link of the sim card has been hacked and linked to it

@cyan citrus

@cyan citrus

Hello, facebook, google play and e-mail are active in my account. Someone else turned on two-step verification by adding a phone number. I can not log into my account. What is the point of not being able to login to my account because the phone number is added while I have all the verifications?

@cyan citrus quickly please!

[night cloak]

My problem is same bro

@night cloak Same as my problem.@night cloak

Why won't it let me log in when I have all the validations. this is totally crazy

@night cloak YES

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[night cloak]

@cyan citrus they don't reply

@cyan citrus I'm talking to you here to solve my problem.

[cyan citrus]

For compromised accounts, please contact customer service in-game for further assistance.

[night cloak]

In-game customer support has nothing to offer. A phone number was added to my account yesterday. How come I can't log in while I have all the verifications? I don't want two-step verification!
I don't want a phone number. My account is in someone else's possession and can remove verifications that belong to me. I deposited 100k!

[cyan citrus]

We only provide community support through this platform. We are not customer service. A delayed response can be expected due to enormous number of requests every day. Please wait patiently while they get back to you.

[cyan citrus]

As mentioned earlier, please contact the customer service in-game for further assistance with this. We will not be able to help you with this in any way.

[night cloak]

@night cloak He's right.

@cyan citrus How will he get back to me? The hacker who hacked it will take my social media

Quendi give me support mail adress please

[cyan citrus]

Your account is your own responsibility, @night cloak. They will get back to you through in-game from the device you have reached out to them.

[night cloak]

MY TOO

[cyan citrus]

The only way you can contact the customer service is through in-game. Email is only meant for general queries and cheater reports.

[night cloak]

When I went to support, I couldn't see "remove phone number" there.

[night cloak]

ME TOO

[cyan citrus]

Select the available options according to your issue. One example for that could be Account Related Issues.

[night cloak]

@cyan citrus Not here

[cyan citrus]

Could you elaborate?

[night cloak]

@cyan citrus ok but i'm a nice and i don't want to steal

@cyan citrus I have a lot of rare things

[cyan citrus]

I see. Sadly, we wil not be able to help you with this. As mentioned earlier, your account security is your own responsibility. Please continue with the customer service.

[night cloak]

@cyan citrus But I don't know who did this, and I don't have my own social media until now

[cyan citrus]

Again, not something we can help with. Please continue with the customer service for further assistance, @night cloak.

[night cloak]

@cyan citrus This is not the public server of pubg mobile?

[cyan citrus]

It is.

[night cloak]

@cyan citrus Ok, so you should help me

[cyan citrus]

I have answered you here, @night cloak. Please avoid repeating the same thing.

[wary kettle]

It’s been 7 days and customer service still hasn’t gotten back to me about my query regarding the removal of a linked email to my account of which a hacker has compromised.

[brave wolf]

it's takes upto 60days , I hope you probably noticed that when u applying force removal of linked mail/phone.

[hybrid iris]

Is this a scam

[cyan citrus]

Yes.

If the user is a participant of this server, please report him through #discord, @hybrid iris.

[wary kettle]

No such thing was mentioned. Appalling service is all it is 🤡

[brave wolf]

show conversation screenshot

[drowsy prairie]

Hello dear support service. I need help recovering my stolen Pubg mobile account. I let a friend play on my account, and he linked his Twitter and turned on the verification by phone number. He deleted our correspondence, changed the account name, hid the popularity and deleted several of my friends. Now I can’t get access because I bind it by phone number. Remains my Game Center binding and mail. Nickname and ID of my stolen account serezhaSSSrank - 5321294674 My name in the game was lomWINNIE

[cyan citrus]

Sharing accounts is against the terms of service of the game, @drowsy prairie. For further assistance with compromised accounts, please contact customer support in-game.

[drowsy prairie]

only bot is responsible for game support, how else can I contact support?

[cyan citrus]

You will need to record your issue and select the available options accordingly to connect to a customer service, @drowsy prairie.

[drowsy prairie]

I already tried it but it didn’t work. only the bot always answered. Do you have detailed instructions? Since the scammer made his link and I can not log into the account, but there is still my mail and the game center. I don’t have access to the social network that he called for, so I can’t restore the account as the bot advises, through the social network.

[hushed forum]

😭 I want to unlink the phone number because my account was hacked and it was linked by the hacker id:5976734304😭

[gilded shell]

hello guys i need to report a cheater with records can you help me with that ?

[cyan citrus]

You may skip the options if they are not helpful. You may use this screenshot as a reference.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @gilded shell. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[vivid sluice]

Hello so I took a two day break from PUBG cause of Christmas but now that I want to go back my game is like super buggy the lobby screen is laggy and I got kicked out of a metro match right before I was gonna evacuate

Is it a server thing

Cs I even deleted the in game download and now I can’t download maps anymore

[cyan citrus]

Hello! Please mention your device, @vivid sluice.

[vivid sluice]

I use a iPhone 11 Pro

Like just today and yesterday

It was bugging out

And the download speed is at kilobytes

Do I need to just delete the app and reinstall or can I save time and do something else

[cyan citrus]

Got it! Please try to do a Routine Repair of the game, reinstall the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, Reinstall App. Also, reset your network settings one time through your device settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device one time, @vivid sluice.

[deft violet]

i need help please my friend acount got stolen

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for further assistance, @deft violet.

[deft violet]

ok thank u

[cyan citrus]

You are welcome, @deft violet.

[silver bison]

So I use a android to play pubg but recently I got an ipad and and I didn't know how to sign in on my ipaf

Ipad

[cyan citrus]

What is the issue you are facing when trying to log into your account, @silver bison?

[silver bison]

Well the thing is, I don't know how

[cyan citrus]

Could you please add more details, @silver bison?

[silver bison]

The way I log in on my Android phone is I use Google play games, that's wear my pugbm account is on

But for the ipad I don't know what to use to log in

[cyan citrus]

You cannot log into the account with Google Play on an iPhone or iPad device, @silver bison. You will need to log into the account with your other social media account or use an Android device, log into the account with Google Play and attach another social media account.

[silver bison]

The thing is I don't use any social media...

Dang

I'll try that

[cyan citrus]

Ignore my previous message, @silver bison. You will need to create a social media account if you want to log into the account with an iPhone or an iPad.

[silver bison]

Oh... Dang..

[silver bison]

😔

[neat spruce]

its been 8 days and i still cant link

[cyan citrus]

Have you tried to reinstall the game completely from Google Play/App Store, @neat spruce?

[neat spruce]

ok

[sage fjord]

Players are getting banned for 10 years in cheer park just for firing while prone and swiping screen

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage fjord.

[high comet]

I'm not getting russian policy agree option in my account. What is the solution

Hello reply

[cyan citrus]

Could you please elaborate or share a screenshot, @high comet?

[high comet]

No all russian users are getting a pop up of
Are you user of russia
No. Yes please countiue
But I'm not getting the pop up why?

What is solution to get that pop up

[cyan citrus]

I don't have information regarding such notice, @high comet. You may try to contact the customer service in-game for further assistance with this.

[high comet]

I created that account in india while I'm in india so it says we have terminated our service to users from india

Now I'm in Moscow, russia

[cyan citrus]

Sadly, I will not be able to help you any further with this, @high comet.

[high comet]

Ok thanks for reply.if there is any specific discord server for pubgm russia?

So I can ask there

[cyan citrus]

Yes, @high comet. You can join the regional community through #735483472432594994 sub point 3.1.

[high comet]

@cyan citrus bro there is only Bangladesh,pak, philipines only in Asia there is no india or russia

[cyan citrus]

There is Russia under Europe section, @high comet.

[high comet]

Ok @cyan citrus thanks ❤️

[cyan citrus]

You are welcome, @high comet.

[tidal adder]

You must be being naughty… on cheer park to score high goals using no recoil and auto head aim … pubg detects it

[tidal adder]

Only only account they should comply device always

[silent violet]

I m change the reagion any one help me?

[median jackal]

You changed the region or you facing issue while changing?

[silent violet]

Not change reagion error issue

[median jackal]

Please elaborate you issue.

@celest shadow.

[high dove]

Hi! I think this needs to be inspected, does it look like Desync or what?

[silent violet]

Hmm

[median jackal]

Login with your email and try again after few moments,, if the issue persist please contact with in-game customer service. We are unable to help you with any account related issue through the community, @silent violet.

[wet siren]

🧢 show us video of you doing it, obviously you have soft aim or sum. Coz my friend can get constant 10x and he isn't hacking and hasn't got banned

[serene cape]

i tryed it,nothing happens

[silent violet]

@polar marsh please change my reagion help me?

[median jackal]

@silent violet, refer to this response.

[silent violet]

Please any one help me change my reagion I m back Pakistan 🇵🇰 reagion

[median jackal]

Avoid sending same message, again refer to my last response.

[silent violet]

@median jackal ok u come inbox?

[median jackal]

You died, because you only had 1 HP, the enemy fired a bullet that hit you and you died, that's normal.

[median jackal]

We can continue here, and you have been answered.

[high dove]

Thanks ❤️😂

[wet siren]

Does anyone know why I am not getting any island discovery coins even though I am doing mirror world and even without the theme?

[celest shadow]

There is a daily limit of 120.

[serene cape]

daily limit

[wet siren]

What???

Only 3 matches

And I can't get no more

What a scam

[wet siren]

Ahhh ok thank yiu

You

[serene cape]

scam is my pmgc crate event

[median jackal]

Have you ever opened the crate and didn't choose any rewards?

[cobalt mesa]

Who can help? About 3 years ago I played in pubg mobile, but my FACEBOOk account was banned. Can I restore access or not?

[serene cape]

i cant open it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt mesa.

[median jackal]

Have you tried performing a Routine Repair?

Maybe it's an bug.

[serene cape]

Routine Repair? I tryed to restart the game,restart event,close and open again,restart the phone

nothing happened

[celest shadow]

Please contact Facebook's customer support for further assistance in this regard.

▫️ https://www.facebook.com/help

[median jackal]

Submit a bug report in, #old compliance with channel's pinned instructions. And you can Routine Repair your game from login menu.

[serene cape]

Thanks

[median jackal]

You are welcome.

[pliant hatch]

New update release date of beta and real one

[median jackal]

No information in this regard.

[storm flume]

We currently do not have a specific release date for the upcoming update, @pliant hatch. Once we do, we will publish further information in #news.

[median jackal]

@celest shadow.

[celest shadow]

Should you encounter a Parameter Error-1 while attempting to change your country/region setting, please ensure that you first log in with a linked e-mail address and try again, @silent violet.

[silent violet]

@celest shadow please help me

@celest shadow i m try it but not send me code

[storm flume]

Please contact the customer service for further assistance, @silent violet. Refer to subpoint 5.4 in #faq for further information.

[cosmic current]

I want to transfer my pubg mobile id to bgmi can anyone please help me it keeps on showing "Unfortunately we are not able to provide account transfer" please help me

[silent violet]

@storm flume not send my text for #faq

#far M

[cosmic current]

So i have to do this in pubgm app right

[pallid briar]

Please refer to the text below:

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @cosmic current.

[cosmic current]

Ok

[silent violet]

@pallid briar please send me this video

@pallid briar I m set the settings send me video?

[pallid briar]

I do not have an example video, sadly.

[silent violet]

@pallid briar send me pics example

@pallid briar screen shot

[pallid briar]

Don't have those either. Please contact the customer service in-game and state your issue there. Try selecting account related issues.

No. Also, don't beg here, @jagged rapids.

[jagged rapids]

just asking a question

[storm flume]

Please avoid going off-topic, @jagged rapids. You may have unrelated conversations in #chat.

[proper heron]

hi what if my account is hacked?

[pallid briar]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hi Tencent,
Please help me with my account,
Let me tell u the chronology, so around 12:00 Indonesian Times on 25th of December i just bought new Huawei Nova 9 which is no Google Service or Playstore available on that phone. Then i download PUBG mobile from recommendation apps on Gspace apps which is currently as Huawei App Center, then I login my account from the PUBG Mobile Apps i just download then suddenly my account getting banned permanently, please kindly check for my account, and i hope it can be solved by this email.
Here's the details
Nickname : 『JẄ』SiLviA
ID : 5548721137
and btw Thank you very much for the services :) love u

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[magic bane]

I'm unable to open the airdrop from the lobby ? Anyone can help?

[cyan citrus]

What is the issue you are facing, @magic bane?

[tender tide]

5168446690 my id transfer not working 😩

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tender tide.

[magic bane]

Trying to open it not working with me. Happened many times

[cyan citrus]

Please refer to this response, @tender tide.

[magic bane]

@magic bane @cyan citrus

@cyan citrus not sure if you are able to see the vid but I have been waiting for so long for an outfit to come in the airdrop but yet, I'm unable to open it 😩

[cyan citrus]

Got it! Thank you, @magic bane. Could you please mention your device?

[magic bane]

iphone 13 pro max @cyan citrus

[cyan citrus]

Got it! Please try to do a Routine Repair of the game from login menu and see if it will make any difference, @magic bane.

[magic bane]

Honestly, did it already not working too. I logged out and login again the same thing @cyan citrus

[cyan citrus]

Can you please try to reinstall the game through your device settings one time, @magic bane? You can do it through settings > General > iPhone Storage > Tap on PUBG MOBILE, Reinstall App.

[magic bane]

Will try @cyan citrus thanks

[cyan citrus]

My pleasure!

[sullen blaze]

I need help my ADS Sensitivity underneath is Separate setting, everytime i switch it to Open and exit the settings menu it automatically changes back to closed please help.

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @sullen blaze. If the issue is persistent, report it through #old in compliance with channel's pinned instructions.

[sullen blaze]

Alright.

[tender tide]

5168446690

[vivid sluice]

So I need help my game is still not working and I deleted it twice whenever I login it keeps saying request timed out and I know it’s not my WiFi cs other games are running smooth I’m not using a vpn

[pallid briar]

You have already been responded to. Please do not repeat the same question, @tender tide.

We provide community support only for the global English version of PUBG MOBILE here, @tender tide.

[pallid briar]

Where do you currently reside?

[vivid sluice]

I live in Guam

[pallid briar]

Also, note that VPN usage is not recommended.

[vivid sluice]

I know I was just saying I don’t use vpns

[pallid briar]

Could you please refer to subpoint 4.3 in #faq and see if it helps?

[pure latch]

Hi, Tencent! I have a question about my pubg profile (more precisely, about my photo)
Recently, I received a ban of photos (for which, I realized), but time has passed and should be unbanded so that I can put, but nothing happens and does not allow me to change anyway. For what reason?

[vivid sluice]

What if that doesn’t work

[slim yarrow]

HOW to share screen shot there is no option

As i have to share

If i dont than

Wrong info will go

<@&481161015728406538>

[pallid briar]

You can try uploading the screenshot on a hosting website, such as Imgur and send the image as link to customer service.

Also, no need to ping the moderator role unless there is a server emergency.

[pallid briar]

In that case, you may try using a different internet connection or contact your internet service provider.

[night cloak]

@pallid briar what about next premium crate

[pallid briar]

Sadly, no information regarding that.

[night cloak]

Thz for ur kind information

[remote bramble]

I want a solution to unlock the third link

<@&481161015728406538>

@pallid briar

[pallid briar]

Are you referring to unlinking it?

Also, no need to mention the moderator role unless there is a server emergency.

[remote bramble]

Yes the third link

[radiant timber]

How to change rejion

I want Pakistan rejion

[pallid briar]

Unfortunately, you can't unlink your third link email manually since it is not a feature yet.

[pallid briar]

From the Account and Safety settings in-game.

[radiant timber]

Code issue

I enter my mob number but code not reciveing

[pallid briar]

Please try again later or contact the customer service in-game for further assistance. We are unable to assist you with account related issues.

[radiant timber]

Pubgm is sleeping?

Or what

I facing a issue

[remote bramble]

What can I do? I want to sell my account and I don't want to give the third link to someone else because I need this Gmail. This game is stupid.

[pallid briar]

Selling accounts is against the terms of service and will result in an account suspension.

[radiant timber]

Listen

How to unlink thirdlink

[pallid briar]

Unfortunately, you can't unlink your third link email manually since it is not a feature yet.

[radiant timber]

Please

Do something

[pallid briar]

For account related issues, please contact the customer service in-game for further assistance.

[radiant timber]

Customer service not answering me

[viral patrol]

What's the reasons of 10 mins ban ?
I got banned for 10 mins without any reason ☹️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral patrol.

[pallid briar]

Selling accounts is against the terms of service which you have agreed upon while creating your account. Violating the ToS will result in punishments.

[remote bramble]

Are you threatening me?

[onyx cairn]

You can't sell things you don't own.

[remote bramble]

I mean, how can a game download a link update and don't forget the way to unlink it?

[idle falcon]

Hey

[pallid briar]

Hey, how can we help you?

[idle falcon]

Yes .d

[vivid sluice]

I’m using a different internet and it’s still not working

[pallid briar]

Please state your issue first.

Feel free to leave your feedback in #old and also to read the terms of service down below, @remote bramble.
https://www.pubgmobile.com/terms.html

[pallid briar]

Try using a DNS as suggested in that case.

[slim yarrow]

@pallid briar can I send link through Reddit

[pallid briar]

It's not considered as an image hosting site as far as I know. An image hosting site is a site which converts the image to a link that the customer service can access and check. You can use anything you wish as long as it works as I stated.

[static sleet]

Please be reminded that the game account is not your property, @remote bramble. You have acknowledged this as a fact by agreeing to the PUBG MOBILE's terms of service where this is clearly stated when registering the account.

If your claims to violate PUBG MOBILE's terms of service persist, you will be forcing us to apply moderation measures.

[verbal sierra]

Please help anyone

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @verbal sierra.

[verbal sierra]

@pallid briar BGMI support team said contact global customer support .

[pallid briar]

Please refer to subpoint 4.10 in #faq.

[night cloak]

What is this?

[median jackal]

Could please translate this notice on English for me?

[night cloak]

You were muted for committing a violation, can you provide some information

I need a little help

[median jackal]

Maybe you have used banned word in global chat or somewhere else. That's why you have been muted, avoid such thing.

[night cloak]

Thank you for helping I hope you happy

[median jackal]

You are most welcome, have a nice day ahead.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @thin wolf.

[rancid brook]

Please, technical support, lift the ban on my account because I did not violate any of the laws of the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid brook.

[night cloak]

I own google play facebook and email of my account. Someone added a phone number and it's getting a code. That's why I can't get in!

I wrote to customer support in the game but he said we couldn't verify it. What can't they verify while I have 3 connections? I will go to the European court of human rights!

I deposit +50000$

[deft nebula]

I have a problem

I can't comlete ( recommend resources pack ) download

[meager pumice]

Bug

[deft nebula]

How i can fix it

[night cloak]

my account has been stolen and i need help
I have shipping invoices and information before the change

[storm flume]

Please do not use languages other than English, @thin wolf. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[median jackal]

Contact with in-game customer service with this.

[median jackal]

Could you please elaborate?

[median jackal]

Stay connected with in-game customer service. We are unable to helo you with any account related issue through the community.

[torpid willow]

hi when i try to login to my account i got this "pubg your account data has migrated"

[storm flume]

Please do not use languages other than English, @midnight jacinth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[eternal forge]

Plz give me a solution of verification code from region change

I joined this discord for solution

Plz plz any one give me answer

[storm flume]

Please contact the customer service for further assistance, @eternal forge. Refer to subpoint 5.4 in #faq for further information.

[median jackal]

Once your data has been migrate to another version of game, you are won't be able to transfer it on global English of PUBG MOBILE. There is no way, create a new account or contact In-Game Customer Service to find out the current version of your account if you wish to continue playing with that account.

[eternal forge]

Hello bro plz give me answer of not getting verification code from region change

[plush vigil]

Halo?

[night cloak]

@eternal forge Please contact the customer service if you are from Pakistan.

[eternal forge]

Anyone give me a solution of verification code from region change from France to Pakistan plz plz plz any one a good solution

[eternal forge]

I can't know any thing but I can be follow someone when he give me some tips

[night cloak]

@eternal forge There is no solution, unfortunately.

[eternal forge]

Why reason?

I saw a YouTubers which is give suggestions of this app

[night cloak]

@eternal forge It is an issue for the players who changed country to gain regional offers. If you think you didn't, contact the customer service.

[plush vigil]

Helo,this player might be do something…..i dont think it make sense @night cloak

[night cloak]

@plush vigil Could you elaborate the issue?

[plush vigil]

I dont know but spraying continious weapon with high recoil from apartment to school might do non sense

At first i thought he is hacker or somthing,or he is?

[night cloak]

It is not possible to tell the full story from that. If you think they are a cheater, you can report their profile.

[sour imp]

hello

[plush vigil]

I think youre in wrong place

[sour imp]

ops sorry

[plush vigil]

Welp,i guess i should report then

[night cloak]

[woeful garnet]

Hello

Can you guys help me

[night cloak]

@woeful garnet Yes?

[woeful garnet]

My pubg mobile account has been frozen because I hadn’t newest version of emulator do i have any chance to fix it?

🥺

?

[night cloak]

@woeful garnet Not unless the ban period is over, unfortunately.

[woeful garnet]

Oh god 🥺

Okay thanks

[plush vigil]

Also there is no specate and death replay button,i guess i couldnt get proves then

[obtuse scaffold]

How to change region

[azure skiff]

I want to change my server

[tough sky]

please fix the matchmaking time because the timer is so long☹️

so im playing pubg on pc

[night cloak]

@tough sky Is matchmaking time long on mobile?

@azure skiff You will need to wait 60 days, sweetie.

[tough sky]

no on pc

[night cloak]

@tough sky Due to low number of players playing on PC, the higher the tier, the time will take longer, unfortunately.

[tough sky]

but iam on level 56

[azure skiff]

@night cloak ok

[night cloak]

@tough sky Oh not your level. Your tier.

[tough sky]

so how do i fix it