questions

[undone topaz]

Its been more than 2 years and my account was mistakenly banned , whenever I talk to in-game support or message them on e-mail or do anything .. they reply automatically which isnt helpful at all as you already know
Now I just wanna restore my account .. ban records show nothing at all it doesn't show why I am banned and all I know is that I will be unbanned at 10-2029
I need real help on that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone topaz.

[unkempt estuary]

I tried to opened white door in tribe and it didn’t open after using password letter

[cyan citrus]

Could you please elaborate or share a screenshot or video recording, @unkempt estuary?

[unkempt estuary]

Not opening after using password letter in metro royale

[snow roost]

I couldn’t purchase in this account can anyone help me with this please

[cyan citrus]

Please try to change the password for your social media accounts and logout from all the devices for both the social media accounts and PUBG MOBILE, @snow roost. If the issue is still persistent, contact customer service in-game for further assistance with this.

[storm flume]

Please avoid going off-topic, @toxic plaza. You may have unrelated conversations in #chat.

[fathom void]

<@&639889499718942720> <@&481161015728406538> can we just open it once.....??

[fathom void]

Any <@&481161015728406538> is here.......🙏🧐

[manic marlin]

smh

stuck

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @manic marlin. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please do not use languages other than English, @left glade. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[left glade]

ok

I can't change my region,

[cyan citrus]

What is the issue you are facing when trying to change your region, @left glade?

[left glade]

i dont get the verification code, been trying for so long now

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @left glade.

[left glade]

okay thank you

[cyan citrus]

You are welcome.

[fathom crypt]

@cyan citrus so i was here yesterday and i was asking how to unlink a number but my friend says u can he gave me a email and he says it takes 48 hours, just to clarify are you 100% sure theres 0 way to unlink a phone number

[cyan citrus]

There is no way to remove phone numbers manually as we have told you before, @fathom crypt. If the number does not belong to you, you can contact the customer service in-game for further assistance.

[fathom crypt]

@cyan citrus so your saying the phone number which isnt mine cant be removed correct?

[cyan citrus]

It can be through customer service, @fathom crypt. Not manually.

[fathom crypt]

Hm okay i think i understand.. Thank you

[cyan citrus]

You are welcome.

[storm sedge]

Halo

What is the today redeem code

[fathom void]

@cyan citrus

[fathom crypt]

@cyan citrus so i just deleted the samsung (which isnt me) what does it do? and can that person still log in?

[cyan citrus]

Those are connected devices for secondary verification, @fathom crypt. Not phone number.

[fathom crypt]

so since i deleted it will it do anything?

[lime oracle]

pubg still have not fixed the landing glitch

i got 20- in crown tier just because of bad landing which caused by glitch😡

[cyan citrus]

It will not remove the phone number connected to your account, @fathom crypt. We have already answered you multiple times that you cannot manually remove third linked phone numbers.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lime oracle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lime oracle]

done that thousands of times

[cyan citrus]

Please wait patiently until a patch has been deployed to fix the issue, @lime oracle.

[worldly basin]

Hello I need help with 3D Touch

When it’s on 110% it’s very sensitive or when it’s 200% it’s very sensitive also when it’s lower than 110% it’s sensitive

[brisk bronze]

uh so, I can't link my phone number. After I get the verification code, it just asks me to login from my phone number but for that I'd need a password. what would that password be? I wasn't asked to set a password prior

[brave wolf]

nope and change ur linked accounts password .

[cyan citrus]

Try to change your password one time. The option to change the password will appear you type an incorrect password multiple times.

[night cloak]

Good morning...how many points have become for the evaluation after the update...because I have seen people who have reached 9000 and have not yet sealed the points.

[dusty crow]

iPhone 8+ joystick bug, many times whether I am playing TDM or classic when I move the joystick, the game does not respond to my movements. This bug has been there for a long time, so I kindly request for this stuck joystick bug to be fixed asap. @lime juniper<@&639889499718942720> Whether I am playing on Korean or Global PUBGM, the stuck joystick bug is there. I hope you look into this as this bug is really annoying and oftentimes my character does not move after putting a lot of force moving the joystick. I am sure pubgm only has this issue as I have played pubg: new state & codm and I have never run into the stuck joystick bug on other games, except pubg mobile.
Edit: many other android users are facing this bug.
iPhone 8+
Wifi (verizon)
USA

Also other users experience the same issue

[brisk bronze]

I can't change the password, also now that I login normally it says I'm no longer linked

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @tender tide.

[pallid briar]

Could you please elaborate where exactly are you referring to?

[worldly basin]

Hello may I have assistance

[glacial stump]

Yes, how may i be of your assistance?

[worldly basin]

Thank you, I’ve just downloaded pubg mobile on my iPhone XS Max and I’m having some trouble with the 3D Touch function. I’ve set the 3D Touch sensitivity to various percentages but when I’m in the game the gun will still fire regardless of pressure on the screen

I don’t have a screen protector on and I’m carful where I put my hands, I have redownloaded the game and restarted the phone to no avail

[night cloak]

If someone gets a perma ban, is it a device ban too?

[copper ember]

How can i change my region back to Pakistan?

[sick shale]

You may refer to this:
#news message

[hazy forge]

is there a table where it is written for what they give extra points in ranked battles

[sick shale]

Can you elaborate?

[worldly basin]

Does that make sense

[copper ember]

Hy i want to change my region back to Pakistan but while verifying phone number some time i get text msg then i copy the code and paste in code box but then server time out request time out these thing happen i am not able to change my game region is there any way

[sick shale]

Do you use VPN?

[copper ember]

Nope no vpn

Still facing same issue i will try several time

[sick shale]

Your network connection is probably unstable. Restart your router and try again.

[copper ember]

I will try all ways some time i get code via text some time code didn't receive??! Is there any alternative way?

[sick shale]

Our support here is limited. You may contact the customer service in-game for further assistance in this regard.

[copper ember]

Ok thank you

[tidal flicker]

Hi. I just wanna to report something about PMGC Finale League Treasure Box event. I cannot open PMGC Treasure box. My token was enough but cannot open treasure box. I already relog for many times but still cant open it. Hope u can help me.

[sick shale]

Where are you from?

[worldly basin]

I’d like some help if anyone can provide it! I’d be very much appreciative

The 3D Touch is way too sensitive even on 200%

[tidal flicker]

Malaysia

[wide adder]

What does this mean?

<@&481161015728406538>

[celest shadow]

Use of third-party applications is against PUBG MOBILE's terms of service and will lead to an account suspension. Please use the File Claim option to appeal to your suspension or contact the in-game customer service.

Please remember that the moderator role mention is reserved for server-related emergencies, we will respond to your questions as soon as possible.

[wide adder]

Piston,

What are third party applications

[celest shadow]

If it is not officially supported by PUBG MOBILE, then it is a third-party application. Applications such as GFX tool is considered a third-party application.

[worldly basin]

Really no one knows something that can help me

3D Touch- highest setting, still too sensitive, how do I troubleshoot

[faint whale]

after new update pubg became super laggy for low end device players it will freeze 60% of the time in the middle of battles

i could get 10kd if there wasnt this bug smh

[quartz rivet]

Why

[lone surge]

Peace be upon you, pubg, there is someone who hacked my second account and linked the account to the internal link.
Log in with your account on another Infinux 22:10 device. Click OK to return to the login screen.
If you do not, please go to "Account Settings" to confirm and improve the security of your account.

I hope for help

[sick shale]

Please submit a report in #old and include the following information:

▫️Numeric User Identification
▫️ Device
▫️Wi-Fi/Cellular
▫️ Country
▫️Video Recording

[storm flume]

Please contact the customer service for further assistance, @lone surge. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I’m not able to transfer my PUBGM account to BGMI. I already have talked with BGMI customer support and they’re saying there’s no issue from their side and i need to talk to GLobal customer support. Can anyone please me in this?

When is the mirror world going to end? After the rank resets right?

[median jackal]

We are provide community support only for global English of PUBG MOBILE. Please contact with in-game customer service with this.

[night cloak]

Global only bro

[median jackal]

No information in this regard.

[night cloak]

@night cloak also if ur pubg acc is made after june 1 then its not transferable

@night cloak No No. it’s my main account which i have been using since few years

@night cloak then ask the team to review ur problem

And join bgmi server for more info

[median jackal]

Because you have purchased UC from unofficial source in the past.

[night cloak]

@night cloak thanks though

Welcome!

[median jackal]

Refer to 4.6 & 4.7 of, #faq for more information.

[jade apex]

i want change my country,now nepal i try it more time but pubg didn't send code in my mobile.please check it. 5244383748

[median jackal]

Login with your email and try again, if the issue persist please contact with in-game customer service. We are unable to help you with any account related issue through the community.

[jade apex]

i try more than more time custumer care also no body response my problem plz help me

[median jackal]

Not something we can do to help you through the community. Refer to 5.5 of, #faq. Stay connected with them.

[jade apex]

ok thank you

[median jackal]

You are welcome.

[cyan pulsar]

Hi

[cerulean scroll]

Hi, Kindly state your query

[dense barn]

I cannot change my region to Pakistan please help

[median jackal]

What's the issue you are facing when you trying to change?

[dense barn]

Not receiveing the code otp on number which i out

Which i put

[cyan pulsar]

I am new here don't know how to use

[cerulean scroll]

This channel is specifically for game related support. If you need any support regarding this discord server kindly ask your query in #discord. For general conversation kindly move to #chat

[cerulean scroll]

If you are unable to change your region kindly contact in game customer services

[cyan pulsar]

Ok

[dense barn]

I tried

[median jackal]

Nothing we can do to help you here on discord. Please stay connected with them.

[next wharf]

how to fix it

I Play With Gameloop

[subtle bison]

Will 90FPS be coming to lower models for Apple Iphones?

[vagrant tulip]

Where are you from?

[vagrant tulip]

Please refer to the pinned messages by Error 403 in this channel.

[next wharf]

ENG

[vagrant tulip]

Huh ?

What does that stands for ?

[next wharf]

london

LONDON

I before this error playing pubg mobile but this day this error show

[vagrant tulip]

Try changing your ip address if it's not static just restart your router couple of times until the game works. If that didn't help you need to contact your internet service provider.

[next wharf]

do this error fix with dns or not

[vagrant tulip]

Most probably not. You need to change the IP

[next wharf]

ok

[lime pine]

i have problem

[next wharf]

it is fixed thanks you

[vagrant tulip]

You're welcome.

[lime pine]

all control stop Suddenly in everywhere like lobby and game

[manic goblet]

My pubg account was hacked pls help

[vagrant tulip]

Restart the game.

[lime pine]

ok thanks

[vagrant tulip]

Do you still have access to your ingame account?

[manic goblet]

No

[night cloak]

yo what is meaning of kurd in space changing exchange chat in PUBG?

pls reply

[manic goblet]

@vagrant tulip no?

[vagrant tulip]

Try contacting Soical media customers support to recover your account which was linked with your pubg mobile account. Failure to do so will result in loss of your account and you won't be able to recover it.

[split wharf]

In which region this event is??

[twilit rune]

can the in-game e-mail a.k.a the 3rd link be removed? Is it possible?

I don't even remember the e-mail I linked to my account. . .

or is there a way for me to know what 'e-mail' I used there for it

IF I'll know what e-mail it is, I can retrieve the password and sort it out

[median jackal]

Hello, @twilit rune. Unfortunately third link unlinking feature isn't available yet, you may contact with in-game customer service if they consider.

[twilit rune]

got it

[tidal adder]

Banning a hacker is myth

[manic goblet]

Actually hacker removed my fb account and login his gmail he is an Indonesian hacker

What to do now?

[vagrant tulip]

Make a new account and enjoy

[plush vigil]

[mossy pasture]

@night cloak remove Twitter from login asap

Since you still have your second login

[night cloak]

He logs in and it stops

[mossy pasture]

Can't help you with that, sorry.

You've lost both of your logins so it seems pretty difficult if you're looking to get your account back. Maybe someone else could help ya.

[subtle bison]

How can I make my movement fast like PMGC spectators mode?

[stoic osprey]

hello, my account was blocked although I did not use cheats! if I had a suspicious player in my team, I didn’t play with him .. please review my blocking please! This is my first ban, please understand me that I do not play with cheats and I ask you to unblock my account as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic osprey.

[night cloak]

I have lost only 1

[glacial spire]

Hey guys i have not used any kind of cheats and all still i got 10 years ban and i can give proofs because i have my live streams on youtube channel help me out please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial spire.

[wispy crow]

How Can we Open this Crate It's not opening

I have Even repaired the Game

[cunning musk]

Hi

Pubgm

[prisma dome]

Why?

It's unfair gameplay tbh , like if I fight vs 60fps players it's hard I barely see them and I die randomly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cunning musk]

Help me not show reagin my account

@polar marsh help me not show reagin my account

[night cloak]

i need helpppp

anyone capable of helping me out

[sick shale]

Please report this issue in #old and include the following information:

▫️Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️Country
▫️Video Recording

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[celest shadow]

Please provide us with a screenshot of your basic settings.

[celest shadow]

How can we help you?

[wild olive]

Does anyone know when 90 fps will be available for OnePlus 9 series phones? I'm waiting for quite long actually and the phone's are capable enough to handle 90fps

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[night cloak]

@celest shadow i cant login with my wechat account. it says that it's already linked to another character. even if i unlink and wait 21 days, it doesn't unlik

[celest shadow]

Please refer to subpoint 2.5 in #faq for further information.

[storm flume]

Please do not use languages other than English, @serene tree. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@celest shadow i have wechat and a google play account loggen in my account. i dont remeber the google account acces. because of that i can't delete wechat access from that account

[celest shadow]

In order to unlink the WeChat, you need to log in via Google Play Games. Logging in via your linked e-mail address is possible as well.

[night cloak]

@celest shadow this is a bug

[celest shadow]

What is a bug?

[storm flume]

Please do not use languages other than English, @opaque rose. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@celest shadow i login in my google account, and there was no wechat access. so i click on delete account.

@celest shadow than i log out. and access with my wechat account. when i entered it said: your account will be deleted in 7 days

if i access with wechat, both account acces are showen

[celest shadow]

The option is to delete your PUBG MOBILE account, not to unlink a social media account.

[night cloak]

yeah it's the only one

such a pity

just because of a bug

[cunning musk]

Not show reagin option My account help me@celest shadow

[celest shadow]

Please provide us with a screenshot of your basic settings.

[celest shadow]

Feel free to report the issue in #old.

[quasi pasture]

Helllo

Freinds

I have a problem

In my game

My game lobby is blured

So what I can do.pls any can tell solution of this problem🙏🙏🙏

[scarlet shuttle]

How can one restore lost account if one has lost all the access to it but has all the information necessary about the account?

[celest shadow]

Did you download the HD Resource Pack?

[celest shadow]

For in-game account issues, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[brisk jewel]

Hello my account ban without any reason please unban my account thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk jewel.

[neat remnant]

Anyone knows how to check the mystery drop items because nothing happens when I press it

[tough sundial]

How to open it again

[median jackal]

You will find it "Event" > Recommended.

[heavy vortex]

I think it's a one time use only.

[leaden granite]

How can I fix this screen freezing issue

I deleted the game because I'm having this issue in every device

This is such a good game

But the problem is I can't play when it keeps have freezing issues

People have been telling this for years

Seems like we are being ignored

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @leaden granite. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hello PUBG Mobile can I get help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[steady bridge]

i need help i try to get my Merit back but i cant join solo

[night cloak]

@night cloak! Please ask in Middle East and North Africa (MENA) Discord server. Link is in #735483472432594994 3.1.

[cyan citrus]

What is your device?

[leaden granite]

I did that yesterday

[steady bridge]

pc

[night cloak]

I am a content creator on YouTube and I subscribed to the hashtag Arab content creators, but it was removed and muted by the administrator. I don't know why that is. Do I know why this is

[cyan citrus]

Then please wait patiently until a fix has been deployed.

[leaden granite]

Okay

[night cloak]

@night cloak! Please ask in Middle East and North Africa (MENA) Discord server. Link is in #735483472432594994 3.1.

[cyan citrus]

Considering there are relatively less players on emulators, and that you are playing on Middle East server, higher matchmaking time is expected. This is not something we can help with.

[steady bridge]

Ty

[cyan citrus]

You are welcome.

[night cloak]

@hope#1234 But I was muted and I can't communicate with the server and the manager personally muted me. I don't know why?

@night cloak You can DM the moderators there. We cannot help you here as this Discord server does not directly manage or oversee the Arabic sector.

@hope#1234 How can I contact the Arab server? I have been muted and I can't contact them even with help and support. I can't, I don't know what is the reason for this. It could be the manager of my element. Now I am from a country and he is from another country. Please help me to reach help and support from

@night cloak Again, you can DM (Direct Message) the moderators. You can also DM your community manager, if you have contacts with them. We, unfortunately, cannot help you.

@hope#1234 he blocked me.

He blocked me from my profile

If they blocked you, I assume you already had a chat with them. But you can contact other moderators. I do no think they would block you before telling you the reason.

You can DM @distant escarp.

[vagrant tulip]

@night cloak The reason was sent to you by Dyno in Dm.

[night cloak]

@Mocha#1000 but I didn't do anything inappropriate I was only asking about missions

@Mocha#1000 @hope#1234 This is the moderator who brought me in and I don't know why ??

@Mocha#1000 Why did you ban me and remove me from the Creator Contest?

[vagrant tulip]

The reason was sent to you in Dm by Dyno.

[night cloak]

@night cloak Please use #chat for further questions. As the moderator replied, your mute reason was DMed to you by the Dyno bot.

@hope#1234 Ok my friend, thank you and I'm sorry for the inconvenience he blocked me and I can't communicate with each other except in this icon I don't know what are the reasons that push a group manager to bring one of the subscribers from the private even though I didn't message him before Thank you I cry my friend Greetings

[pastel scarab]

Bruh pubg should be called glitchg ong

It only fricking glitches

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @pastel scarab. You can also submit a report in #old in compliance with the channel's pinned instructions.

[zenith elbow]

Hello admins someone hack my facebook account yesterday and he login to my account pubg then he update the game to another version, so i can't login now after i got back my facebook, please help !

[storm flume]

Please contact the customer service for further assistance, @zenith elbow. Refer to subpoint 5.4 in #faq for further information.

[peak zodiac]

Pls help my account has been hacked and he has linked his Twitter account now

[storm flume]

Please contact the customer service for further assistance, @peak zodiac. Refer to subpoint 5.4 in #faq for further information.

[worldly basin]

Hello, my 3D Touch is too sensitive how do I fix this? Thank you

Anyone

[cyan citrus]

Hello! For how long have you been facing this issue, @worldly basin?

[worldly basin]

Since I downloaded the game yesterday

[candid coyote]

My internet is perfectly fine and running all other apps smoothly but pubg is not working as soon as I enter match it gets stuck on match starts in 27-30 seconds and then I have to play the whole match chnging my network form data to wifi again and again

[cyan citrus]

Please mention your device, @worldly basin.

[worldly basin]

iPhone Xs max

[cyan citrus]

Please mention your device.

[candid coyote]

Iphone 12 pro max

[silk drift]

Hello, my account was stolen, they put it on the version, access to the twitch was also limited, I cannot restore it, writes that the account was not found Nick Shmal6 ' id 5396304052

[storm flume]

Please contact the customer service for further assistance, @silk drift. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please try to do a Routine Repair of the game, reinstall PUBG MOBILE through your device settings and reset your device settings one time. You can reset your device settings through settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device one time, @candid coyote and @worldly basin.

[worldly basin]

Ok I’ll try it thank you

[candid coyote]

Ok tysm I'll give it a try

[cyan citrus]

You are most welcome.

[candid coyote]

Just wanted to cnfirm that do I have to delete the game and re install it grom the app store?

From*

[cyan citrus]

Device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Reinstall App, @candid coyote. Let me know if the option is different for you.

[glossy vessel]

Hello, My channel got terminated on December 7, I wasn’t literally hacking, I just used the title as clickbait and I got strikes after strike which resulted in me losing my channel.

Can You guys help me get back my channel I worked really hard and this is frustrating and heart breaking. Hope to get a response. Thank you.

[meager pumice]

Can i get map of delighted area on erangel@cyan citrus

[vagrant tulip]

@glossy vessel use #copyright

[lavish flower]

Help me please 😭😭

[median jackal]

Hello, we are provide community support only for global English of PUBG MOBILE. Please contact with customer service via in-game with this.

[lime pine]

what shuold i do if my laptop have low Specifications

[deft wolf]

@lime juniper i cant send u direct message why ?

[icy igloo]

How can i change my region? Im not getting any codes

[celest shadow]

PUBG MOBILE is a mobile game. If you want to play it on a laptop or desktop, you can use the GameLoop emulator.

▫️ https://www.gameloop.com

[celest shadow]

How can we help you?

[lime pine]

i use it but i have much drop frame

[celest shadow]

Can you please provide us with more details of your issue?

[celest shadow]

Sorry, but I do not see how we can help you with this. Perhaps you can consider upgrading your machine.

[lime pine]

😩

[icy igloo]

I want to change my region to Nepal , when i enter my phone number I’m not getting any verification codes

[deft wolf]

@celest shadow can I direct message u sir ? I want to talk important thing plz

[lime pine]

did you have another solve?

[celest shadow]

Please contact the customer service for assistance regarding this. Refer to subpoint 5.4 in #faq for further information.

[lime pine]

did emulator settings effect?

[celest shadow]

Since we do not provide support for the GameLoop emulator here, we are unfortunately unable to assist you. Please visit their website for further assistance.

▫️ https://www.gameloop.com/

[deft wolf]

Piston sir u not replied me

[lime pine]

ok thanks

[celest shadow]

I responded to your private messages.

[deft wolf]

Yes sir

[gaunt light]

Hello , we can open only one PMGC LEAGUE FINALS TREASURE BOX ?

[dire warren]

Hi, I have a problem. Can you help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dire warren. Remember to read through #faq before asking questions in the support channels.

[dire warren]

I have the ability to touch this event, I have a bug, nothing is touched

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dire warren. You can also submit a report in #old in compliance with the channel's pinned instructions.

[misty hemlock]

@error 403 Plz add a feature to unlink change third link mobile number and email from pubg my email was hack i want to unlink but there is no option to unlink and customer service also not helping me plz create a feature to unlink change third link in 1.8 update sob

[vagrant tulip]

You may write this feedback there #old

[misty hemlock]

Plz help me I spent so much money my third link email was hack i want to unlink third link but there is no option 😭😭😭

[vagrant tulip]

Contact customer support ingame.

[misty hemlock]

I write there but they not respone me 😭

I contact them and give them all details but they don't helping me i think they are Robert 😭😭

[night cloak]

Hello. I have a question. I bought 100 uc 1 day ago, and when else can I buy 100 uc c. I Have 1000 coins (Bonus Challenge

[lavish stump]

hey i cant log into the game

casue there's a error and i cant update the game

can any1 help <@&481161015728406538>

[cyan citrus]

We will not be able to help you with compromised accounts. We only provide community support through this platform. Please continue with the customer service.

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot or video recording, @lavish stump. Also, be advised to not mention the moderator role unless there is exigency or emergency related to this Discord server.

[misty hemlock]

@cyan citrus customer service not helping me that's why i come here

[lavish stump]

this is the error

the game i cannt make the 5MB update

[cyan citrus]

We are not customer service, @misty hemlock. We will not be able to help you with this in any way. Customer service receives an enormous number of requests every day, so a delayed response can be expected.

[cyan citrus]

Share a full screenshot and not the cropped.

[misty hemlock]

@cyan citrus they ask me to give them details of my account for unlinking email phone number i give them all details and purchase of uc recipe but they still say incorrect information and they say to all people same message never unlink third link

[cyan citrus]

Again, not something we can help with, @misty hemlock. You will need to provide accurate required information, for them to proceed. This is not something we can help with.

[lavish stump]

there's a arabic mods ?

[cyan citrus]

You can only use English in the server, @lavish stump. For regional communities, you may refer to #735483472432594994 sub point 3.1.

[misty hemlock]

@eroor 403 there was a option 1 year ago to unlink Change Third link but that was remove from pubg so many people third link was hack and they transfer their pubg account to bgmi this is a big problem plz remove third link or give unlink feature

I spend money on my account fool m4 max and my third link was hack

[cyan citrus]

Your account security is your own responsibility, @misty hemlock. For any feedback related to the game, you can use #old channel.

[lavish stump]

there was a update 5MB for rabbit mood

i cant make this update

send this error when i try to open the game

[misty hemlock]

@cyan citrus ok but you plz also talk to error 403 about my issue and this is not only my issue so many people transfer their account in bgmi because of this issue

[cyan citrus]

I have asked you to provide a complete screenshot and not the cropped one.

[lavish stump]

with chines

[cyan citrus]

You have already been answered. This is not something we moderators or community team can help with. Please avoid repeating the same thing.

[cyan citrus]

Please mention your device.

[lavish stump]

which one ?

i use PC rn

emulator

[cyan citrus]

For further assistance related to Gameloop, please visit their official website or their Discord server, @lavish stump.

https://gameloop.com/.

[misty hemlock]

@cyan citrus is error 403 moderator or manager??

[storm flume]

Please avoid going off-topic, @misty hemlock. You may have unrelated conversations in #chat.

[tranquil viper]

When will PMGC tokens expire?

[robust mortar]

I rank with people from team recruitment and Somtiems I add them. And today I noticed 2 of these ppl got banned. Idk how many matches I played with them . But maybe 5 matches each. But am I at risk of getting abnned ? Since then I deleted every person I met off of team recruitment

[night cloak]

@misty hemlock She is a community manager of Tencent.

[misty hemlock]

@robust mortar no same think happen with me but i not ban

[night cloak]

@tranquil viper Does the token have a date mentioned?

@robust mortar You risk a ban. It depends on their severity of the cheat usage.

[naive ivy]

Привет

Есть русские модераторы?

Нужна помощь

[robust mortar]

@night cloak I have no idea why the got banned but I assume some kind of hacks. I didn’t notice anything suspicious when I played with them. I only played with them cause they were noobs and I can get tons of kills

[night cloak]

@tranquil viper As long as the token has their usage and those do not have any date mentioned, those will not expire. So, do not worry.

@naive ivy Unfortunately, we do not have Russian moderators. Let me know what kind of help you need so I can guide you.

@robust mortar If their cheats weren’t very obvious and you didn’t play too many games with them, you don’t have to worry. The anti-cheat engine targets people who play with cheaters for pushing rank.

[robust mortar]

Okay I think I’ll be okay. Is it possible to get banned playing with low ranked people for low ranked lobbies in order to push rank? Like playing with three gold or bronze players?

[storm flume]

Please do not use languages other than English, @naive ivy. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[naive ivy]

No

[celest shadow]

No.

[robust mortar]

Thank you piston 😁

[cyan citrus]

Feel free to provide your feedback about the game through #old.

[placid locust]

Is there gonna be more a chance to get more free limited uc? Or 3000 was the absolute limit?

[pallid briar]

Sadly, no information regarding this.

[placid locust]

Alr thanks anyways

[placid locust]

Where can i find redeem codes and when do you add them?

[night cloak]

@placid locust Keep an eye on #news, social media profiles and YouTube or Twitch streams.

[late bolt]

😆

this game is just time wst

you should ban hacker from game

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @late bolt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[arctic ibex]

Hi team, is using Vpn Can lead to a Ban ….i have come to India for vacation for Europe and there is no other option but to use VPN

[cyan citrus]

VPN usage is not recommended and may put your account at risk of getting suspended, @arctic ibex.

[arctic ibex]

Ok then i will avoid pubg for a month and a half ….

[midnight wasp]

Why doesn't my account have login protection settings?

[cyan citrus]

Do you have phone number linked to the account, @midnight wasp?

[midnight wasp]

I don't have that function

Is it because of EEA account?

[finite fractal]

my account got hacked they changed my account info they also took my twitter account and changed everything i need help

[cyan citrus]

Maybe. You will need to add a phone number connected to enable two-factor authentication.

[finite fractal]

can i get help?

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for
further assistance, @finite fractal.

As for Twitter, you can submit a ticket to their customer service through the following link and wait patiently for a response. They usually respond within 24 hours.
https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

[midnight wasp]

For EEA account, there is no such function

[cyan citrus]

Then you will not have an option to enable two-factor authentication either, @midnight wasp.

[midnight wasp]

EEA account has no functions Country/Region Settings

[finite fractal]

where is the ingame support for pubg

[cyan citrus]

That is correct. Due to General Data Protection Regulation. Not something we can help with.

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[finite fractal]

my account got taken he also took my twitter and unlinked it is there a way i can take it out from here?

i spent about $3000 on this account

[cyan citrus]

You may refer to my previous response again, @finite fractal. You may need to retrieve your social media account first if you don't have access to the game. Please contact customer support for further assistance with this. We are unable to help you with this in any way.

[finite fractal]

okay

[wind oxide]

Hello I got banned two time today in less an hour duo the internet is this some kind of a glitch or what cuz it’s effecting my game play and also got banned in the middle of a tournament so that causing a lot of issues to me

[cyan citrus]

Share a screenshot of your suspension notice, @wind oxide.

[wind oxide]

Didn’t screenshot the second one cuz I turned off the game

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @wind oxide.

[wind oxide]

This is not helping

[finite fractal]

Quendi i am on the customer support page in pubg they are not helping at all

i deadass need someone i can call with

[cyan citrus]

The only way you can contact the customer service is through in-game, @finite fractal. As mentioned earlier, we will not be able to help you with this in any way.

[elder trout]

Hi, I started to lag in the game, it showed that the best ping on another server, changed the server, it got worse, I want to change the server back, but it's worth a ban for 60 days, please help me change the server now, otherwise it’s very laggy, it’s not possible to play, I will be very grateful for help !!!

[cyan citrus]

You cannot change your server again before the cool-down, @elder trout. You will need to wait for that to be over.

[urban light]

Hello Pubg mobile, my name is Charbel and the reason why I'm sending this text to the support team because my account was panned from the game and the reason why is because my friend gave my account to see the items I have but he did some kind of clutch that got my account banned so if u please help me to get my account back I would be so happy and I would live stream again on my 65k page and thank you. account ID:556177327.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban light.

[tired prairie]

The event of the glacier upgrade set isn't available yet where is it

[cyan citrus]

No information regarding this, @tired prairie. Keep an eye on #news for future announcements.

[night cloak]

Please remove lucky spin premium crete set in turkey region

[cyan citrus]

The changes are due to different regions, @night cloak. Feel free to provide your feedback about that through #old in compliance with channel's pinned instructions.

[midnight wasp]

@cyan citrus Can I move my country out of EEA?

[cyan citrus]

No, @midnight wasp.

[midnight wasp]

game support doesn't help?

[worn obsidian]

I’ve got my id ban for a week months ago because of a random teammate. I played 2-3 matches with him didn’t knew he was hacking. Now I’m not Able to transfer my account to bgmi. Bgmi support has asked to contact global support for this matter. I’ve invested a lot in my account please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn obsidian.

[cyan citrus]

You cannot change your region due to General Data Protection Regulation (GDPR). This is a legislation issue, and not game issue.

[midnight wasp]

Can I contact game support to add phone number?

[tawdry harbor]

when will x suit event be live ? its utc 0 24 dec now

but i didnt got that event @cyan citrus

[cyan citrus]

If the option is not available for you, it is highly unlikely that they may be able to help you. You can still try to contact them if you want.

[tawdry harbor]

@cyan citrus

[cyan citrus]

Soon, @tawdry harbor. Keep an eye on in-game.

[tawdry harbor]

u mean in a few hours or a few days?

[cyan citrus]

I don't have an exact time, @tawdry harbor.

[tawdry harbor]

oki

[midnight wasp]

Can you guide me through a private chat? I'm not sure how to chat

[cyan citrus]

You can start by describing your issue and select the available options according to your issue, @midnight wasp. Not much we can help with.

[midnight wasp]

Ok

[bitter kite]

Icant change my country place in pubg mobile can you please help

[cyan citrus]

What is the issue you are facing when trying to change your region, @bitter kite?

[bitter kite]

i cant see the region button

i dont have it

[cyan citrus]

The region change option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @bitter kite.

[bitter kite]

Are there solutions to change the country?

[cyan citrus]

There simply isn't, @bitter kite.

[civic pivot]

What time comes this avalanche set?

[cyan citrus]

No information regarding this.

[civic pivot]

Not surprised 🙂

[bitter kite]

😕 but i dont live in europ

[cyan citrus]

The regulation applies to your account regardless of where you are living, @bitter kite.

[bitter kite]

oki thx

[cyan citrus]

You are welcome.

[civic pivot]

Error just released news about this Avalanche suit

I still cannot see it ingame

[cyan citrus]

Then please wit patiently.

[civic pivot]

Lol you must be kidding

She says its available now

[robust plank]

help?

[lime juniper]

The event is available, but it is not unlocked yet. Check back in 50 minutes.

[robust plank]

my game keeps autofireing

???

bro help

[cyan citrus]

Can you please share a video recording of the issue, @robust plank?

[robust plank]

bro my phone is so trash

so no

i will try tho

[cyan citrus]

I do not quite understand your issue, @robust plank. Can you mention your device?

[robust plank]

redmi 8

so like when i stop pressing fire it keeps fireing

[cyan citrus]

This is most probably due to your internet connection, @robust plank. Please try to do a Routine Repair of the game, clear game cache and reset network settings one time. You can reset your network settings through device settings > System > Reset Options > Reset WiFi, mobile & Bluetooth. Restart your device.

[robust plank]

uhh ok

so im gonna try to repair it

if it does not work what should i do?

so

[cyan citrus]

I have mentioned all the steps in my previous response, @robust plank.

[robust plank]

no like if that does not work

[cyan citrus]

Then you can let us know.

[robust plank]

aight

imma play a metro now and ill tell you how it goes

[onyx plover]

someone can tell me where is a new X-suite ?

[fathom void]

I collected it 30 minutes ago but haven't received yet....... @cyan citrus

[onyx plover]

24.12.2021

[cyan citrus]

You may refer to this response, @onyx plover.

[cyan citrus]

Did you check in your inventory?

[fathom void]

Yes ...🥺

[cyan citrus]

You may try to contact customer service in-game for further assistance with this, @fathom void.

[onyx plover]

Okay thanks

[cyan citrus]

You are welcome, @onyx plover.

[fathom void]

in game customer service not available for india 🇮🇳 😰

[cyan citrus]

Not something we can help with, @fathom void. Also, the game is not available in your region, so not much we can help with.

[simple torrent]

hey uh so, i have linked my email to one of my accounts, i logged off and then tried to login thru it and it made a whole new account instead of logging in. may i know the issue and why does this happen?

[cyan citrus]

Can you try to log into the account again with social media account and check if the email is still linked to your account, @simple torrent?

[robust plank]

hey the thing you told me to do does not work

[robust plank]

xD

[pearl needle]

Hi does the xsuit coins expire?

Quendi are you online?

[cyan citrus]

Are you asking about Avalanche Coins, @pearl needle?

[cyan citrus]

Please make a video recording of the issue and share it here.

[pearl needle]

Yes

[cyan citrus]

Yes, they will expire after about 39 days, @pearl needle.

[pearl needle]

So gota use em iguess

[cyan citrus]

Correct.

[pearl needle]

Thanks for the info. Keep up the good job. 👍

[robust plank]

E

[cyan citrus]

My pleasure, and thank you so much for your appreciation.

[pearl needle]

Yes. Few people do that. They forget ur people as well.

[fathom void]

2 kill with 0 damage.....🧐 @cyan citrus 717 How is that possible.....🤔.?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fathom void. You can also submit a report in #old in compliance with the channel's pinned instructions.

[dawn mulch]

I want to change my region. When I link my number , no otp is sent on my number

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @dawn mulch.

[spice cipher]

Hey is trading of an ingame item against TOS?

[tidal adder]

Pubg new update ??

Device bann —?

[quartz rivet]

Never I only use apple gift card to buy Uc since 2017

Plus it fraud for just taking my money and not giving my Uc

[worldly basin]

Hello I did the reset and redownloaded pubg but the 3D Touch is still too sensitive

[visual nova]

My account got hacked and I can't even login from yesterday and I have no option to contact the support , he ask about number I didn't add it , I tried many time to open it via gmail and twitter and it always ask about the phone number verification code , my question is how can I contact the support cause help option on the game didn't allow me to contact the support I always got a bot answer from it and how can I recover my account , I have all proves , thanks

[prisma bison]

Hello

I have a problem

I accidentally pressed a button. after pressing the button the suit was updated to level 2 without my will i was not asked if i am sure i want to upgrade the costume to level 2

I had enough materials to give the suit a level 3 but I was undecided between Poseidon and the new ice suit. Now I've lost the materials and there's nothing I can do.

if you click on the suit from the inventory and click on the upgrade it asks you if you want why they didn't put the same system everywhere

I am very upset because I lost the hard-earned materials accidentally in a second without my will

[worldly basin]

I’m not sure the problem

[hybrid iris]

I have payment restrictions and customer support in game isn't helping me to lift the restrictions. It won't let me buy uc...

How do I get the restrictions lifted? And what security risk is there.

[minor sparrow]

pubg: my recommended resource pack is not merging. any help on that.

also my keymap jump, bag keybinding not working.

[river python]

Region change issue please help

I need pakistan region please

[clever cave]

Hello, can anyone help me ? , My Facebook account was hacked and I lost my Pubg account

[oak granite]

How To unlink 3rd email

[celest shadow]

Which item specifically?

[celest shadow]

Please refer to #news for further information regarding the new device ban feature.

#news message

[night cloak]

@celest shadow is there any way to remove third link from account because I buy one account that have still third link in it. So the seller also access whenever he want?

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the customer service for further assistance regarding this. Refer to subpoint 5.4 in #faq for further information.

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[lime oracle]

what's this?😑

[celest shadow]

This option allows you to quickly upgrade the X-Suit. You can contact the customer service and try asking them if they can return your upgrade materials.

[celest shadow]

Please contact the customer service for further assistance. Alternatively, you can purchase UC at https://www.pubgmobile.com/pay.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[celest shadow]

That is very unfortunate. Please contact Facebook's customer support at https://www.facebook.com/help to recover your account from the unauthorized person.

[hybrid iris]

Customer service has not resolved the issue and also midasbuy has restricted me as well

[celest shadow]

Unlinking your e-mail address or phone number is not a feature at the moment.

[hybrid iris]

@celest shadow

[celest shadow]

We would like to inform you that buying, selling or trading of game accounts are against PUBG MOBILE's terms of service.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lime oracle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hybrid iris]

But it's not my card cuz I bought something for my friend and it works

[celest shadow]

As this is an in-game account issue, contacting the customer service is the only way. We are unable to assist players with such issues through the community.

The customer service receives an enormous amount of requests every day, your patience will be highly appreciated.

[spice cipher]

Like xsuit or the cars? ||btw im not doing it i got asked by some people||

[severe nimbus]

Hey is there anyway to get a disabled pubg account back?

[hybrid iris]

It's been 3 weeks....

[celest shadow]

What are they exchanging it for?

[spice cipher]

Maybe money or ingame uc

[celest shadow]

What happened to your PUBG MOBILE account?

[celest shadow]

Yes, that is against PUBG MOBILE's terms of service.

[spice cipher]

Can you please send a screenshot of the paragraph?

[severe nimbus]

I haven't used it in a while but I was wondering if I could get it back,I linked my Facebook account with my pubg account and I disabled my Facebook about and it disabled my pubg account as well

Account*

[night cloak]

ATTN - Is Pubg compromising on User data leak as it is using embedded websites for inside game events, recent example you can observe this clearly in Poro companion event and PMGC Treasure event, they are taking a lot of time to load and collect in these external websites for each collect button. Many users have complained this on YouTube posts. Please note Embedded websites usage is prohibited by many prominent Apps and Systems.

[severe nimbus]

?

@night cloak

[hybrid iris]

The pmgc event just loads for me... won't even let me collect the reward

🤔

[ancient anvil]

My account was banned for 10 years without any reason. I spend a lot of money and time. I want to back my account please help me to fix this issue

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient anvil.

[night cloak]

twitter avatar not loading in game after like 4 days

[celest shadow]

Any unofficial services involving real world money or PUBG MOBILE's currency (UC) is not permitted.

[prisma bison]

Piston can you help me with that

[spice cipher]

Thankyou piston ❤️

[prisma bison]

How can i contact they

[celest shadow]

Please contact Facebook's customer support at https://www.facebook.com/help for further assistance in this regard. If you have linked a different social media account to your PUBG MOBILE account, then you can use it to login.

[celest shadow]

You can try your chances by contacting the customer service, but it is not guaranteed. Feel free to provide your feedback in #old, we would love to hear from you.

[prisma bison]

How can i contact they ?

[celest shadow]

You may refer to subpoint 5.4 in #faq for further information.

[prisma bison]

Thanks

[worldly basin]

Piston you’re a busy individual I respect it

Also I believe you helped me yesterday and said to reset my settings for iPhone and redownload pubg to try and fix the sensitive 3D Touch. I did and problem persists

[hollow gyro]

@celest shadow My Pubg account got banned for no reason as i didnt use any cheating apps or anything my account no ban moments or ban pan but i cnt logging

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow gyro.

[celest shadow]

I do not recall assisting you with this matter. I have very little knowledge about iOS devices and its features, so I am unfortunately unable to provide you with a helpful answer. Feel free to ask other players in #pubg-mobile, they might be able to help.

[worldly basin]

Ok!

[vivid isle]

Doesn't show anything. Writes out of rating. Sever Europe, region Russia ... How to fix it

[mellow path]

my facebook got hacked but i have my email connected still. when i try to unlink it the other person cancels it. Can someone help me asap

[static sleet]

Please contact the customer service in-game and the customer service of the compromised social media account for further assistance in this regard, @mellow path.

[mellow path]

but theres no answers on how to unlink an stolen account (social-media thats connected to pubg)

[static sleet]

The reason behind that could be that your account is under the security observation period, @vivid isle. When this is over, you can be ranked again. Should you require further assistance with this, please contact the customer service in-game.

[vivid isle]

here too? Singapore was yesterday. Everything showed. I changed to Russia. and stopped

[static sleet]

There are answers for compromised game accounts. You may try using the uploaded screenshot as a reference to troubleshoot this account security issue.

Please be reminded that securing your game account is your responsibility and you should never share social media login credentials for the linked game account with anyone. Also, please consider enabling the two-factor authentication for your social media accounts.

[vivid isle]

from the very beginning of the game, it does not show anything there. where does safety come in?

[static sleet]

To avoid any misunderstandings, can your screenshots display the game in English, @vivid isle?

[vivid isle]

no, just the bottom line is that I either have a bug or something. now I have 30 duo wins. crown 2 but as you can see in the rating he writes. another region and near 0 shows my stats

[pallid briar]

As stated, your account could be under inspection in which case you will ranked once the inspection is over. Please contact the customer service in-game for further assistance in that case, @vivid isle.

[coarse loom]

Is GFX tool for pubgm safe to use or not? I kinda need it to adjust my fps and graphics

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @coarse loom.

[coarse loom]

I see

Rip

[next wharf]

how to fix match making problem in gameloop emulator . this is showing error: unable to find a match

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

[orchid granite]

I am unable to change my region...how can I change my region...I have tried all possible ways but it didn't work 😔

[placid hawk]

help fast !!!

[sick shale]

Can you elaborate?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid hawk. Remember to read through #faq before asking questions in the support channels.

[median jackal]

@sturdy plinth, please elaborate your issue.

[sick shale]

What is the problem?

[sturdy plinth]

change country button

[median jackal]

You haven’t "Country/Region" option?

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR) law, PUBG MOBILE is not able to transfer your data to a different country, @sturdy plinth.

[sturdy plinth]

correct

[median jackal]

This option is not available for you.

[sturdy plinth]

what is the solution

[median jackal]

There is no option available, you have been answered the reason of this above, @sturdy plinth. ^^^

[sturdy plinth]

Thanks a lot

[median jackal]

You are most welcome and thank you for understanding.

[gaunt skiff]

I want to get my account back but I can't get it back😭

[median jackal]

Could you please elaborate?

[gaunt skiff]

My account is logged in with WeChat, but now I don’t use WeChat anymore and I can’t get my account back.

[median jackal]

Is there any other social linked to your account?

[uneven hound]

Hello, is it possible to unblock an old account at all, if so, what do I need to provide!?

[median jackal]

You may install the WeChat application and login WeChat account, login your PUBG MOBILE account with WeChat than link a new social media to your PUBG MOBILE account, @gaunt skiff.

[median jackal]

Are you referring to ban?

[gaunt skiff]

I can’t log in to WeChat because that WeChat uses an old mobile phone number, so I can’t log in to my pubgm account now 😭

[median jackal]

Sad, but there no way to login without that WeChat account as you have not any others social media linked to you account.

You can contact with in-game customer service with this.

[wide adder]

Wathefack does this mean, i had a 7 day ban, patiently waited. Got no weird apps got screens for proof, and this game keeps extending my ban @lime juniper

[median jackal]

Avoid using any third-party applications.

[gaunt skiff]

The customer service in the game seems to be a problem with a robot. He seems to be unable to help me

[uneven hound]

Yes, well, or to re-check what the ban is for?

[storm flume]

Please do not use languages other than English, @gaunt skiff. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[median jackal]

Also Customer service is able to help when you login with that account which have the issue. You may refer to this response or stay connected with them. We are unable to help you with any account related issue through the community, @gaunt skiff.

[median jackal]

Could you please share a screenshots of that ban notice or contact with in-game customer service.

Hello there, do you need require any assistance?

No worries.

[mild pond]

any mod here?

[pallid briar]

Do you require any assistance, @mild pond?

[mild pond]

yes

[wide adder]

Like what

I can show my apps i got nothing weird.

Lol

[pallid briar]

How can we help you?

[wide adder]

Help me

That means

U ban tf outta me

Cause this damn thing happening

Is pubg dumbness tbh

Waited for 8 days while my ban was 7 and now its gettin longer and longer

Spend somuch money on it and played for years than they do this

Cba

[sick shale]

Please refer to subpoint 2.12 in #faq and avoid asking questions regarding account suspensions here.

[mild pond]

in morror world when i become hero i can't see my enimies and my teammates just there no shown me

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @mild pond. You can also submit a report in #old in compliance with the channel's pinned instructions.

[mild pond]

when enimies hit i just saw enimies power

i reported no of times but its not solved

[wide adder]

That stuff in game doesnt help me, like i need to talk to someone or call them idc. What but filing a claim doesnt change anything

[sick shale]

Try performing a routine repair, @mild pond.

[mild pond]

i already repair sir

[sick shale]

Can you send a screenshot of your graphic settings?

[mild pond]

its on somoth and high

[sick shale]

Record a video of the issue and report it in #old.

[mild pond]

just in my front my teammate standing but i can't see him

@sick shale

i reported many times but not solved

[sick shale]

Refer to this message.

[mild pond]

can u tell me 1 more thing

[sick shale]

Yes?

[mild pond]

where i can get redeem cods for free rewards

[sick shale]

From various official events. They're mostly shared during livestreams on the official ESPORTS YouTube channel.

[mild pond]

ok

[storm flume]

Please avoid going off-topic, @merry fox. You may have unrelated conversations in #chat.

[spice shale]

My name is Harmeet and i am one of the players from Pubg. Yesterday my account was banned because i teamed up with a hacker about whom i have no idea he/she was a hacker. Even your game say that my account has no issues and still i got banned. Si I humbly requested to you to look after my issues and please unban my account so i can continue to play. As you are aware players just don’t play for fun. Some players spend a lot of money on you expensive in game purchases such as RP and other events and I am one who spent both my precious time as well as money on the game. So I don’t deserve to get banned without any of my fault. This happened second time that i got banned due to random player. So if you don’t look after my issues and lift the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice shale.

[tidal adder]

I am literally frustrated as I don’t record each game , i shoot 25 bullets to enemy he didn’t die, he shoot me back 5 bullets and I am dead.

This is not fair play ….

[median jackal]

Well, maybe your internet is not stable or enemy play on 90FPS.

[tidal adder]

Even I play on 90fps

[median jackal]

That's great, is your internet stable?

[tidal adder]

It’s pubg issue

[median jackal]

How long you facing this?

[tidal adder]

Season this season

[median jackal]

From beginning?

[tidal adder]

No since last update

That’s too much… frustrating

[median jackal]

May i know your device?

[tidal adder]

iPad Pro 2021

[median jackal]

Have you tried Routine Repair?

[civic pivot]

Same issue happens here aswel, 30 bullets firing not knocked but when he hits me with 1 bullet i kiss the ground :’) i also have stable internet, 20 constant ping and 90 fps

It doesnt even matter with which gun or distance, even with pistol its same

[elfin parcel]

You banned my account on 23-24/12/2021, but I think this ban is unfair, I didn't use cheats, I want my account to be opened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin parcel.

[dense dock]

the helmet be kinda weird.

restart wont fix it. btw.

[median jackal]

Feel free to submit a bug report in, #old compliance with channel's pinned instructions.

[left prism]

Hello, I have a problem in TDM I can’t hear M4 and M7 ammo sound when I shoot or enemy shoot even tho I changed phone and I have stable internet, is that normal ? New update or?

With or without headphones it’s the same

[dense dock]

its a bug

[median jackal]

Hi, have you tried performing Routine Repair?

[dense dock]

they will probably fix it soon

[left prism]

Aha okay so it happens to everyone

[left prism]

Yeah

[dense dock]

yep everyone has it.

[left prism]

I did it for another problem I faced with the emotes in cheerpark not working

[dense dock]

nothing u can do about it just wait for a fix.

[median jackal]

Yes it’s a known bug.

Feel free to submit a bug report in, #old compliance with channel's pinned instructions.

[left prism]

Aha okay thank you

I submited not long ago about the emotes not working as well

[median jackal]

You are welcome.

[left prism]

Thank you

Even with changing phone, downloading again as recommanded last time by one of your colleagues didn’t work

[median jackal]

Submitted it too, with mentioning wearing outfits and emote name also the screen record.

[left prism]

I’ve done that already

[median jackal]

Great.

[left prism]

Also while we’re at it 😭 I’ve been chat banned for 3 days and I was wondering if my teammates can see when I mark enemies or no? i feel like they don’t and they don’t hear when I say « OK. » and things like this aswell

[sick shale]

They should see your marks.

[left prism]

Oh okay one of my friend said he couldn’t see when I mark like ping, thank you

[whole verge]

Hello
why can't I confirm the ownership of the account? My account has been hacked. I provided all the data that was listed

[median jackal]

Contact with in-game customer service for future assistance.

[silver zenith]

@lime juniper

My account was stolen some time ago, what can I do to recover it?

[storm flume]

Please contact the customer service for further assistance, @silver zenith. Refer to subpoint 5.4 in #faq for further information.

[wooden spire]

https://www.youtube.com/watch?v=LbIZv6hPgGE Why was I banned for 10 years, please watch the video and please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden spire.

[storm flume]

Please do not use languages other than English, @real magnet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real magnet.

[fervent arrow]

Anyone here who wants to exchange popularity ? I have 38 bikes

[night cloak]

Is the school based of beslan?

[pallid briar]

Try asking that in a discussion channel. This channel is meant for community support for PUBG MOBILE.

[pallid briar]

Sadly, no correct information regarding this.

[short moat]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @short moat. Remember to read through #faq before asking questions in the support channels.

[short moat]

can you tell me that is PUBG fool

[sick shale]

Hmm. What?

[short moat]

i got avalenches x suit mythic in 300 silver

emotes parachote

[sick shale]

That's awesome.

[median birch]

what

[short moat]

i dont believe that PUBG give me this

[median birch]

wow

[sick shale]

But you got it.

[short moat]

yes

[sick shale]

Selling accounts is against PUBG MOBILE's terms of service. Please avoid asking such questions.

[short moat]

yes

by the way i love PUBG Mobile

[median birch]

ok

[sick shale]

If you don't require assistance, please use #pubg-mobile.

[last hollow]

On emulator
pubg mobile emotes keymapping and smokes and stun grenades not working
+
players in the floating island are invisible to me

[tiny dock]

Account banned for 10 years but didn’t hack or violate the rules.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny dock.

[proven bolt]

What's the name of the song we hear in the vehicles(of pubgm) these days ?

[brave wolf]

https://youtu.be/F5tSoaJ93ac

[floral mist]

how many times can we open pmgc treasur box??

[final haven]

can i take invitation code for beta version from my friend?

[heavy vortex]

Once each.

[floral mist]

k

[rotund falcon]

Sir i want to change my server back to Pakistan

[final haven]

just wait for 2 month

[rotund falcon]

Sir i want to change my region

[rotund falcon]

Wait i minute!!! Who are you..... Haha

[median jackal]

Hello, what's the issue your are facing while changing?

[rotund falcon]

No i want to change my region i live in Pakistan and my i do my region by mistake to Germany

And now its can,t changing back to Pakistan

[final haven]

👀 there is no way you can chenge back in 2 months

[median jackal]

Well, you are in cooldown?

[rotund falcon]

Problem is verify msg not coming

Now what i have to do i dont know

[proven bolt]

thanks!

[median jackal]

Well, login with your email and try again once more time. If the issue persists please contact with in-game customer service with this. We are unable to help you with any account related issue through the community.

[final haven]

can i use my friend's beta invitation code for playing beta version?

[rotund falcon]

OH!

Any ways it,s ok thank you i,ll try for community guidelines

[median jackal]

You are welcome, thank you for understanding.

[pallid briar]

No. Also, please do not mention the moderator role unless there is a server emergency.

[final haven]

[dusty crow]

I have screen recording, but that might not show the problem @lime juniper I can’t text in other channel

https://streamable.com/huj0tj

Here’s the link

[shrewd raven]

any solution for this issue??

[median jackal]

Could you please elaborate?

[median jackal]

Did you change your region recently?

[shrewd raven]

yes.. Today

[ashen vapor]

@proven bolt hey

Bro

[wintry needle]

Hi

I just want to change my server to Pakistan

Can anybody help me

[pallid briar]

Are you referring to your region?

[median jackal]

Well, please wait until Monday. If the issue still persistent, please contact with customer service via in-game.

[pallid briar]

Do you require any assistance?

[shrewd raven]

ok

[median jackal]

Please use, #chat for general conversation.

[wintry needle]

Yes

[ashen vapor]

@pallid briar no

[wintry needle]

Yes

[pallid briar]

Please use, #chat for general conversation.
Refer to this in that case.

[ashen vapor]

thanks for asking @pallid briar

[pallid briar]

Are you facing any issue while changing your region from the Account and Safety settings in-game?

[wintry needle]

Currently my server is united kingdom

[wintry needle]

Ofcourse thats why im here

[pallid briar]

What exact issue are you facing while doing so?

[wintry needle]

They asked me for my phone number i add and than nothing happened

The code isn't received on my number

Its because of region

[pallid briar]

Please try again later or feel free to contact the customer service in-game for further assistance regarding account related issues.

[dawn edge]

Sayın PUBG Mobile ekibi aktif olarak kullandığımı ve severek oynadığım PUBG hesabım haksız yere banlandı. Oyun içerisinde her hangi bir hile yapmadım ve oyunda kuruların asla dışına çıkmadım. Etik olmayan bir davranış yada topluluk kurallarını asla ihlal etmedim. Hesabımın haksız yere kapatıldığını düşünüyorum. Gerekli incelemenin yapılarak hesabımın tekrar aktif edilmesini rica eder iyi çalışmalar dilerim.

Hesabımın Bilgileri

Hesap ID: 5223172925

Kullanıcı Adım: GOAT๛KADİRツ

Bulunduğum Seviye:63

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn edge.

[wintry needle]

I contact so many times but nothing happened

[pallid briar]

Unfortunately, we are unable to assist you with account related issues thought the community. Please try again later and feel free to report the issue in #old .

[gentle salmon]

Anyone knows why my bag in game opens by it self?

[still vessel]

op

[pallid briar]

Possibly due to accidental touches. Try changing it's position or adjusting it's size.

Conversations in #chat, please.

[gentle salmon]

I've changed it still it open
I'm confused

[pallid briar]

How long have you been facing this issue?

[gentle salmon]

Around 2 weeks now

[candid coyote]

I cannot solve the glitch or issue my internat is working fine but still match gets stuck on matvhs strts in _ seconds and then I have to play the whole game changing my internet again again

[gentle salmon]

I'm also having another issue
Joystick randomly stoping by it self. Also started same period of time

[pallid briar]

Could you please try performing a routine repair and see if that helps?

[pallid briar]

Where do you currently reside?

[candid coyote]

Pakistan

[pallid briar]

Please refer to subpoint 4.3 in #faq and try using a DNS, @candid coyote.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral creek.

[pliant hatch]

@pallid briar can we open treasure box only one time

[potent holly]

I want open PMGC TREASURE BOX 2nd time but it is not opening plz help me

[pliant hatch]

Me to @potent holly

Minecraft @celest shadow need help

[potent holly]

@pallid briar I want open PMGC TREASURE BOX 2nd time but it is not opening plz help me

[shell prawn]

When are they going to fix the bugs and hacks in arena

[heavy vortex]

You can only open it once.@potent holly @pliant hatch

[potent holly]

Ok

[pliant hatch]

Scam

[potent holly]

@pliant hatch same

[shell prawn]

Tired of unloading two full clips and them taking five shots I die and they get a few damage ,😭

[pliant hatch]

@shell prawn all is well

[shell prawn]

Are we going through another update

On PUBG

[potent holly]

I almost watch 2 hour pmgc stream because of this

[crystal hamlet]

!Help <@&481161015728406538>

[heavy vortex]

You can save them for the next crate , 5000 cards.@potent holly

[pliant hatch]

I also wast 12 min everyday on watching pmco

[potent holly]

@pliant hatch same

[cyan citrus]

Please contact customer support in-game for further assistance with this.

Be advised to not mention the moderator role unless there is exigency or emergency related to this Discord server.

[potent holly]

@heavy vortex i am not doing it

@heavy vortex because i already got scammed

[pliant hatch]

pubg mobile copping new mode from Chinese version pubg version

[potent holly]

I am disappointed

[pliant hatch]

Like Spiderman mode which coming in 1.8 version

Copy paste not even creating new mode

[spare kettle]

Hello Pubg Mobile My Youtube Channel Cross 100k Subcribers I need Pubg Star Title

[potent holly]

@spare kettle congrats 🎉

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @spare kettle.

[potent holly]

@pliant hatch we got scammed

[sick shale]

What's going on?

[pliant hatch]

Why new mode is not coming@sick shale

[sick shale]

When was it said that it should be available by now?

[potent holly]

@sick shale why we can't open PMGC TREASURE BOX 2nd time

[pliant hatch]

In 1.18 version that is Spider-Man collaboration mode copy from game for peace why you are not creating your own mode@sick shale

[sick shale]

Hmm. What?

[spare kettle]

I Want To Remove Phone number From third link how can i do it

[pliant hatch]

Why not giving new mods Spider-Man collaboration mode hard copy from game for peace game why fly pubg mobile not creating new mods copying from other games@sick shale

[sick shale]

It cannot be removed.

[sick shale]

You can leave your feedback in #old channel.

[potent holly]

Why this is not mention that we can't open PMGC TREASURE BOX 2ND TIME

[pliant hatch]

@sick shale no answer only #old

[sick shale]

We cannot answer on behalf of the developers.

[spare kettle]

i got this issue when i puchasing UC

[potent holly]

Why this is not mention that we can't open PMGC TREASURE BOX 2ND TIME@sick shale

[storm flume]

Please contact the customer service for further assistance, @spare kettle. Refer to subpoint 5.4 in #faq for further information.

[pliant hatch]

@spare kettle go on midasbuy for uc

[sick shale]

You may refer to the event rules in-game. If you believe there is a mistake, please report the issue in #old.

[potent holly]

@sick shale i already do it

[pliant hatch]

@sick shale game developer on discord or not

[potent holly]

😡 😡

[dusty crow]

The joystick bug that I was talking about in feedback channel

[pliant hatch]

Type fast

[sick shale]

They are not in this channel. Feedbacks and suggestions in #old will be forwarded to the developers to improve the game.

[pliant hatch]

In which channel give address@sick shale

I want to talk

Making game worst

[sick shale]

Oh. You cannot talk to developers here.

You can leave your opinions about the game in #old and community team will get them.

[twilit yacht]

Hello, I need help urgently

[sick shale]

Yes?

[twilit yacht]

Someone is logging into my account now, what do I do?

[sick shale]

How are they able to do that?

[twilit yacht]

My facebook account hacked

[sick shale]

I recommend to contact Facebook support as soon as possible to recover it, therefore the hacker won't be able to login to your PUBG MOBILE account.

[pliant hatch]

Pubg mobile not improving the game bug glitches every update developer making game more worst not even creating a new mode copy paste from other games no pubg mobile does not optimizing the game now pubg mobile interest on skin every treasure is pre adjusted luck is only scam

[gentle salmon]

That's why y'all should enable 2Fa

[pliant hatch]

Pubg mobile KR version no silver figment on create but pubg global version has silver fragment is speed grafity and other useless stuff on opening with you see not getting anything not even t-shirt spending almost 600 uc switch cost $10 in kr version when you open hundred crates you got one material Barton global every time you open you got silver fragment gravity speed etc

Why

[sick shale]

Thank you for your feedback.

[pliant hatch]

@sick shale copy and past in #old

[sick shale]

You have to do that.

[tawdry fable]

I tried to open crate but not Opening

[twilit yacht]

2fa??

Pubg i need help

My account is not linked to the email

Only Twitter and Facebook

Someone is logged into my account

[storm flume]

Please contact the customer service for further assistance, @twilit yacht. Refer to subpoint 5.4 in #faq for further information.

[twilit yacht]

He is logging in now

I don't want my account to be linked to his email

[sick shale]

Sorry but we are not able to assist with account related issues here. Please contact the customer service in-game.

[twilit yacht]

I don't have time, he's logging in now. I don't want him to ،linked my account email him

[cyan citrus]

Please understand that we only provide community support through this platform, @twilit yacht. We are not customer service. We will not be able to help you with this in any way. Please avoid repeating the same thing and continue with the customer service instead.

[dusky bolt]

4th anniversary date plss?

[cyan citrus]

Please keep an eye on #news for future announcements, @dusky bolt.

[dusky bolt]

and can you please change upm45 to ump9

ump 9 is love

[tender stone]

Hello

[cyan citrus]

Feel free to provide your feedback about the game through #old.

[cyan citrus]

Hello! How can we help you?

[dusky bolt]

ok thanks

[cyan citrus]

You are welcome.

[earnest copper]

I need RP Team Add me if you have space 5377401956

[cyan citrus]

You may use #activities channel to perform in-game activities with other players, @earnest copper. This channel is meant for support related to PUBG MOBILE.

[haughty shale]

Hello, How can I report about Teaming up with opponents out of the game?

[cyan citrus]

Please report such players directly through in-game report feature or in-game customer service, @haughty shale.

[dense dock]

yoo anyone can help me up wit rhe uc rebate thing

how does it work exactly

[sick shale]

After purchasing the RP activity pack, the points you get from missions will be converted into Mission Activity Points at a ratio of 1:1, every 1000 points can be used to claim rebate rewards worth 1000 UC. You may refer to the link below for further information:

▫️https://youtu.be/mX-xvslBtV0

[storm flume]

Please do not use languages other than English, @keen timber. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[keen timber]

In the game in the mode on departure due to a failure, I lose all my equipment for the second time, I ask you to return everything that I lost the metro! My id is 5107060212

[cyan citrus]

Please contact customer support in-game for further assistance with this, @keen timber.

[storm flume]

Please do not use languages other than English, @solid ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gentle salmon]

2 factor authentication
No one can easily hack you if that is enabled

[storm flume]

Please do not use languages other than English, @twilit yacht. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[twilit yacht]

This feature is not available

[simple berry]

Dears please I have x site and upgraded to 5 stars but entry emot not working when anyone invite me to lobby

Any one here can help me.

[worldly basin]

Hello anyone familiar with iOS 3D Touch issues

My 3D Touch is very sensitive even on 200%

[atomic stirrup]

Can any1 tell me is this real or fake?

<@&639889499718942720> ?

[normal fulcrum]

Please share link to report online site for providing scamming content related to PUBG MOBILE, @cyan citrus

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @normal fulcrum.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[normal fulcrum]

Thank you

[cyan citrus]

For how long have you been facing this issue?

[normal fulcrum]

Wait, not cheating. Scamming. Or is it ok to use the same form?

[cyan citrus]

It is considered the same, @normal fulcrum. You can use the form for both.

[normal fulcrum]

Okie. Thanks again

[cyan citrus]

You are most welcome.

[cyan citrus]

What is the current level of your X-Suit?

Please wait for a response in #discord, @dense dock. This channel is meant for questions related to PUBG MOBILE.

[atomic stirrup]

@cyan citrus can u tell if this is real or fake

[cyan citrus]

This does not seem like official, @atomic stirrup.

[atomic stirrup]

Yea I also think this is scam

[celest shadow]

As long as the website does not require you to log in or enter your credentials (e-mail address or password), then it should be fine.

If it starts asking you for those information, you should avoid it.

[atomic stirrup]

Yea it asked me

It told me to login with my pubg acc

[celest shadow]

That is an obvious sign of a scam. I removed the link you sent to protect users in this server.

[atomic stirrup]

Ok

[dense dock]

change your passwords just in case.

[celest shadow]

May I suggest that you participate in our #matches instead, @atomic stirrup? You may refer to the aforementioned channel's pinned messages for further information.

[tame creek]

we can press open once a day on that treasure box?

[atomic stirrup]

Yea

[pallid briar]

You can open each of the boxes once.

[tame creek]

oooooooh. thanks for the info :)

[pallid briar]

You're welcome!

[worldly basin]

2 days I just downloaded the game

[cyan citrus]

Please follow these steps, @worldly basin.

[worldly basin]

I did

[slim thunder]

Hello

I have big problem

stuck in the loading page while entering to battle and it prompts 'server no response' finally

[cyan citrus]

I'm not sure I quite understand your issue. Can you please make a video recording?

[worldly basin]

Sure thing

[cyan citrus]

Can you please make a video recording of the issue and share it here?

[worldly basin]

@cyan citrus

[honest slate]

I'm not able to spectate anybody, how to solve this problem?

[cyan citrus]

Can you please add more details about the issue you are facing or share a video recording, @honest slate? Are you stuck at the loading screen when trying to spectate someone?

[honest slate]

Yeah I'm stuck when I click on spectate someone!
After a minute it sends me to lobby and says server timeout and ask me to enter spectate mode again. When I click ok, it repeats.

[cyan citrus]

Please mention your device and share a video recording of the issue if possible, @honest slate.

[night cloak]

Also mention your region and the server of the room.

[worldly basin]

I know this is a tough issue I can’t find much online about it either

[cyan citrus]

I'm not quite familiar with the 3D touch. If you have already tried to reinstall the game and reset your device settings, please report the issue through #old in compliance with channel's pinned instructions.

[worldly basin]

Will do thanks for replying

[cyan citrus]

You are most welcome.

[honest slate]

Samsung M31, I'll DM you the video

The video is big, oops.

[cyan citrus]

You can send the video here. Also, mention your region.

[honest slate]

Can't post here as well, it's more than 100mb

[cyan citrus]

You can upload it to YouTube and send the link here.