questions

[nova heron]

Does anyone know a solution to my problem?

[sick shale]

It is probably because the photo does not contain explicit sexual parts. You may need to send a report to the customer service with a detailed description (text language, translation, etc..). Let me know about the results later.

[celest shadow]

What is your device?

[nova heron]

pc

[knotty kite]

when game update in gameloop

[celest shadow]

Are you using the Gameloop emulator?

[knotty kite]

yes

[nova heron]

yes

[celest shadow]

Please reinstall the game and see if it helps, @nova heron.

[nova heron]

I tried that and it didn't work

I faced the problem a month ago and it resolved on its own after waiting a week and now it's back

[median jackal]

No information, It's depend on your emulator.

[night cloak]

will the new squid game mode go ? 😢

or is it permanent ?

[winged nymph]

Excuse me

@celest shadow

What do i have to do to participate in the iphone 13 tournament?

[shrewd raven]

When i tried to change region, I can`t change for this error.. Any solution?

[cerulean scroll]

Kindly check wether your contact number is already linked with any different game account?

[shrewd raven]

no.. I never link any account with this number

[cerulean scroll]

Are you referring to Holiday Tournament?

[pallid briar]

If you are referring to the React Survival game mode then we don't have any information regarding that.

[winged nymph]

Yes i am

[cerulean scroll]

Kindly refer to this #events message

Then sir, you should wait for reply from any available moderator meanwhile you can also confirm it by login through your contact number wether it is linked or not @shrewd raven

[static sleet]

What is your current region, @shrewd raven?

[shrewd raven]

TURKEY

[static sleet]

Please contact the customer service in-game for further assistance in this regard, @shrewd raven.

[shrewd raven]

OK😫

[wide trout]

I am not able to do date transfer to bgmi

@static sleet

[pallid briar]

We provide community support only for the global English version of PUBG MOBILE here, @wide trout.

[wide trout]

so what do i do now

[median jackal]

Contact with in-game customer service for future assistance. We're unable to help you, and we are provide community support only for Global English version of PUBG Mobile, as XZi says earlier.

[abstract saffron]

Do you get banned for a simple gfx ?

[median jackal]

Yes, GFX Tools or others third party app are not allowed.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @median jackal.

[median jackal]

@abstract saffron, refer to this message above.

[night cloak]

Hello

I have a question about the game

[cyan citrus]

Hello! Please state your question, @night cloak.

[night cloak]

How can I block someone in the game? That person is super annoying and I don't want to appear in the game.

[cyan citrus]

Is the player in your friends list, @night cloak?

[night cloak]

No

Still, it's super annoying

[cyan citrus]

You can only block the players that are your friends for now, @night cloak.

[night cloak]

Oh

okay, its fine

Sorry to disturb @cyan citrus but I have another small question

How can I delete these messages?

[cyan citrus]

Which messages?

[night cloak]

Wait, I'm attaching a screenshot

On the Gift Replies

Delete this message or hide it

@cyan citrus

[cyan citrus]

You can delete the popularity messages someone sent you under Message Board, @night cloak.

[night cloak]

So, I can only delete messages in Message Board, but in Replies i cant

[cyan citrus]

Yes.

[night cloak]

Okay, thank you

[cyan citrus]

You are welcome.

[thin bison]

I have a question

@cyan citrus my account got hacked and hacker added email how can I unlink he’s email

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @thin bison.

[thin bison]

@cyan citrus I have but they are not responding and is it possible that they will unlink email immediately or I will have to wait

[cyan citrus]

A delayed response can be expected due to enormous number of requests, @thin bison. Please wait patiently while they get back to you.

[pine frigate]

Will there be a way for us to buy the tracksuit outfits from the Reaction Game mode? I really like it

[sick shale]

There's no information about it. Feel free to provide your suggestions in #old.

[thin bison]

@cyan citrus Caner says he can help unlink email how true is that or he’s a hacker on discord too

That guy

[cyan citrus]

Only customer service can help you with compromised or stolen accounts, so he should be a potential fraud and you should block him, @thin bison.

[thin bison]

Thanks

[limpid spruce]

Help me fix this thing

[median jackal]

Again, Make sure is that theme music or coming from event.

[night cloak]

السلام عليكم في حد ممكن يساعدني حد اخترق حسابي و ربط على رابط ثالث في حد يمكن يساعدني

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hoary reef]

unable to access my primary game account after 0.18.0 global update
It's asking me to open new account now

Name : CORTX天RàYñ
Id 5181677599
This was my global account
I can provide all account related proof like purchase history since season 3 till season 15, date of first joining etc

I've been waiting for the solution since bgmi came..

[storm flume]

Please contact the customer service for further assistance, @hoary reef. Refer to subpoint 5.4 in #faq for further information.

[quartz moth]

How to leave RP team

I accidentally created one

Mods

[sick shale]

You can't, @quartz moth.

[storm flume]

Please do not use languages other than English, @warm talon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[limpid spruce]

How do I make sure it’s coming from event, this thing is going on for more than 20 days so how’d I know ?

[median jackal]

May i know your device?

[rain plinth]

Hi

[hearty verge]

Hello I was checking my inventory and the M6 250RP point card given in M5 Elite RP is missing.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rain plinth. Remember to read through #faq before asking questions in the support channels.

[sick shale]

If I remember correctly, there was no such reward in the previous royal pass.

[hearty verge]

@sick shale Thank you. I just checked there actually isn't this item. Thank you for responding

[stark peak]

can someone help with me this issue, i couldn’t download maps so i repaired the game and since i cant go through to my game and this error keeps pooping up. I have used different wifi networks, reinstalled the game few times but nowt happens.

Can someone assist me please.

I tried contacting in game contact services, but the robot is useless.

[median jackal]

Hello, did you update your game to latest version?

[stark peak]

Idk how to update the option doesn’t come in app store. Whenever there is a new update i just reinstall my game again and it goes from there

There isn’t ant specific option on app store pal

For me

@median jackal

[median jackal]

Well, may i know your device?

And have you tried others network?

[stark peak]

Iphone XR pal, yes i tried three different networks as in three different wifi

@median jackal

[median jackal]

Thank you, Please Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App.

[shrewd raven]

I can`t link my number for this error.. 😫

[median jackal]

Contact with in-game customer service for future assistance in this regard. And don't repeat same thing, already you have been answered few hours ago.

[shrewd raven]

but in customer service, there is no section for this issue..

[median jackal]

You will find "Account related issue ", please select that and talk with them for future assistance.

[stark peak]

Done mate what now

[median jackal]

Please restart your device and open PUBG MOBILE.

[stark peak]

But the app is deleted

I will have to reinstall it

[median jackal]

Well, install it.

[stark peak]

Install, restart and open?

[median jackal]

Yes.

[stark peak]

Ok bear with me

[median jackal]

See if it make different.

[stark peak]

Ol

Ok

Fixed mate, Thankyou 💙👌

@median jackal

Appreciate it

[thorny cobalt]

What is this landing bug?? 🤬🤬🤬 I can't complete mission because of it.. i land in a building and after landed i see somewhere else this game became worste then free fire

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @thorny cobalt. You can also submit a report in #old in compliance with the channel's pinned instructions.

[median jackal]

You are welcome.

[vague flame]

Ppl are using some type of exploit to push em out of the zone before the match even starts

[median jackal]

Please submit a bug report in, #old. Compliance with channel's pinned instructions.

[weary sky]

Hacked anyone help

Hacker trying to unlink

[median jackal]

Please contact with in-game customer service for future assistance.

[weary sky]

Their responses are very late

They are even not considering

[median jackal]

Unfortunately not something we can do to help you here, through the community. Only in-game customer service can help you wiht this.

[cerulean breach]

I got banned for no reason, can someone help me please ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean breach.

[shell wraith]

Hello, do you remember me?

[night cloak]

Whenever i select react survival it makes it go to inventory

whenever i select any arcade mode it makes it go to inventory

Im trying to play quickmatch or react survival

[cyan citrus]

Could you please make a video recording of the issue and share it here, @night cloak?

[night cloak]

Yes

Can you check your messages?

[cyan citrus]

Share it here, @night cloak.

[night cloak]

I had to upload it on streamables

Because the file size

[digital minnow]

Hi it's possible to unlink my email with my pubg mobile account?

[cyan citrus]

You can share the link here.

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment.

[digital minnow]

But I can contact the support ?

[cyan citrus]

In most cases when your account is compromised, @digital minnow. You can still try to contact them through in-game.

[digital minnow]

ok, and in the future we will be able to manage our pubg mobile account without asking support?

[cyan citrus]

No information regarding this, @digital minnow. You are more than free to provide your feedback through #old.

[digital minnow]

Okay

[stark peak]

I cant download any maps why’s this? @median jackal @cyan citrus

[cyan citrus]

Please reset your network settings one time and restart your device, @stark peak.

[golden herald]

Please halp me

Region change

[cyan citrus]

Please elaborate further and add more details about the issue you are facing, @golden herald.

[stark peak]

Reset from setting ye?

Iphone setting

@cyan citrus

[cyan citrus]

Settings > General > Transfer or Reset iPhone > Reset, @stark peak.

[golden herald]

Please help me

My pubg I'd 5261664250

[cyan citrus]

@golden herald, do not share attachments that contain your personal information. As mentioned earlier, please describe the issue you are facing.

[stark peak]

Working now cheers @cyan citrus Thankyou

[cyan citrus]

You are most welcome, @stark peak.

[shell wraith]

who can help me with the problem?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shell wraith. Remember to read through #faq before asking questions in the support channels.

[shell wraith]

I have a problem with purchases, funds are debited, but purchases do not arrive, internal support has been ignoring for 20 days, I don’t know who I can contact

[cyan citrus]

From where did you make the purchase, @shell wraith?

[shell wraith]

in the game pubg mobile via apple

[cyan citrus]

Please contact customer support in-game for further assistance with this, @shell wraith. If you do not receive a response in a reasonable time span, you can try to send them another message as a kind reminder or contact them again.

[shell wraith]

I of course read that your support is very busy, but excuse me, 20 days is already a lot, they will write off my money again soon, but there are still no awards

[shell wraith]

I wrote to them more than once, I asked to close the conversation, they ignore me, 2 transactions have already passed, no awards come in the game

[cyan citrus]

Your concern is comprehensible, @shell wraith. Please understand that we only provide community support. We are not affiliated with customer service and we are unable to help players with such issues related to purchases. Please continue with the customer service instead.

[velvet bone]

@cyan citrus Do you live in the UK

[shell wraith]

well, I get it, give at least some advice, can I write from another device? or there is some kind of mail, it's just not a pleasant aftertaste from pubg mobile for me

[cyan citrus]

No, @velvet bone. Do you need any help?

[velvet bone]

No

[cyan citrus]

For such issues, you can only contact the customer service through in-game. Email is only meant for general queries and cheater reports. It is up to you if you want to reach out to them from another device. Personally, I would suggest to wait until they get back to you.

[cyan citrus]

Please use #pubg-mobile and #chat for general conversations. This channel is meant for support related to PUBG MOBILE.

[shell wraith]

thanks for your advice ... I'd rather ask for a refund

[night cloak]

@shell wraith You just need to send a screenshot of the purchase receipt to the customer service in-game to get the compensation.

[shell wraith]

they ignore me for 20 days, so I can't send a screenshot)

[night cloak]

@shell wraith You’ll be forever ignored if you do not send the screenshot.

[shell wraith]

I sent screenshots back on December 4th

[night cloak]

@shell wraith For Prime Plus, you need to share a screenshot of the Prime section too.

[shell wraith]

Today I decided to give RP to my friend, and the gift did not come to her, but the funds were debited, I cannot send a request to technical support, because I was not answered on my last request, which was on December 3

[night cloak]

@shell wraith Did you make any other purchases between 4th December and today?

[shell wraith]

ok, I have sent a screenshot now, let's see how much it helps

[shell wraith]

bought only on December 4, and today

[shell wraith]

I have not had a single last payment successfully, so I will make a refund via apple if technical support does not respond soon

[night cloak]

That means your payment is not reaching the developers for some reason. It might be an issue either from your bank or Apple. If you do not get any response within the next 48 hours, get a refund from Apple and avoid purchasing from in-game.

[agile pawn]

Minor question if we are streamers on twitch and/or youtube does that make you a content creator role?

[night cloak]

@agile pawn It makes you a content creator, yeah.

[agile pawn]

do i need to provide proof of this or...?

[night cloak]

@agile pawn You need to join PUBG MOBILE content creator program.

[shell wraith]

ok, thanks

[agile pawn]

is this a browsers thing or a app

[night cloak]

@agile pawn You can fill this: http://bit.ly/3p2VuQW. You will be contacted if the team likes your content.

[shell wraith]

could it be jailbreak related?

[night cloak]

I do not think so.

[agile pawn]

Thank you. Just filled the form out. How long do you think it will take for a reply back?

[night cloak]

@agile pawn It can take up to a month, if there’s no long Chinese holidays. But you will only receive a reply if the team likes your content.

[agile pawn]

Ahh so likely never. Huh.

[night cloak]

If you believe your contents are amazing, do not worry, the team will reach out to you. Subscriber count doesn’t matter.

[agile pawn]

Eh I have ultra low expectations so I wouldn't be surprised if I didn't. But thank you once again. Have a good day/night.

[night cloak]

Likewise and good luck!

[vestal fog]

Hi

I have problem in unlinking my facebook account.# it shows client error or failed to unlink . Its been more than 3times.

<@&481161015728406538>

[cyan citrus]

Please try to do a Routine Repair of the game from the login menu and attempt to remove your account again, @vestal fog.

Please be advised to not mention the moderator role unless there is an exigency or emergency related to this Discord server.

[storm flume]

Please do not use languages other than English, @golden herald. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[golden herald]

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @golden herald. Remember to read through #faq before asking questions in the support channels.

[golden herald]

sohrabkhan

[limpid spruce]

iPhone Xs

[nocturne grove]

When jujutsu kaisen Collab will come

[cyan citrus]

No information regarding this, @nocturne grove. Please keep an eye on #news for future announcements.

[granite sail]

i have this bug where when i aim while moving the camera it flickers/shakes a lot

have u ever had my problem

[sterile pendant]

good morning !! my name is Gigi Balan and I will contact you with a big problem, two or three weeks ago my account was broken, and I no longer had access to it, on the phone I have the exact date when I started playing and when I connected on facebook and a small part of the payments made in 2019 .... I can give you any information you need

[granite sail]

@night cloak this

[cerulean scroll]

Kindly contact ingame customer services

[granite sail]

Bakait

[cerulean scroll]

As it is clearly mentioned you should play 6 matches

[granite sail]

can u help me fix this

[sterile pendant]

my account was hacked by a person and that person tried to remove the logs I had on my game account through our applications that ban the account! (use Google translate)

[cerulean scroll]

Are you using gyroscope?

[granite sail]

nope

can u show me all ur settings maybe i have something on that i shouldnt have

[cerulean scroll]

Are you unable to move your camera while scope on?

[granite sail]

i can move my camera it just flickers/shakes as i showed u in the vid

[cerulean scroll]

Which device you use?

[granite sail]

iphone xr

i tried a routin pair or wtv but it didnt work

[vagrant tulip]

It's clearly written. You don't have to ask about it.

[night cloak]

What happening

[cerulean scroll]

Is Camera Rotation while ADS is enabled?

[granite sail]

yes

should i turn it off

@cerulean scroll

[high comet]

Hey bro's please verify my account and say what abnormalities with my account in global version

I'm not talking about bgmi
I'm talking about global version why my account is abnormal

[granite sail]

oh sh it worked thanks (i think)

[storm flume]

Please do not use languages other than English, @inland swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ionic slate]

Hi

[inland swan]

Bro tell me about bounce challenge its not open in Pakistan region?????

Bro ??????

[cerulean scroll]

[cerulean scroll]

It is not available in Pakistan region

[ionic slate]

no mods at this time 🤔

I need some milk

Help

[median jackal]

Hello, how may we help you?

[median jackal]

Hello, please contact with in-game customer service for future assistance, we are provide support only for global English of PUBG MOBILE.

[median jackal]

Could you please add some more information.

[ionic slate]

I saw the google surprise rewards thing, suit and a pan, how do I get those exactly?

[night cloak]

all work out

[ionic slate]

Redirected me to google play

But the I don't know what to do

[median jackal]

Glad to hear.

[median jackal]

Could you please provide a screenshots?

[ionic slate]

@whole finch can you help here please

[onyx cairn]

@ionic slate ^

(sry, it's not English overall, but there you can see from where you can buy them)

[ionic slate]

No worries, yes I see it, pubg wasn't showing on that page before but now it did, thanks

@onyx cairn

[tidal adder]

PUBG is being racists since beginning

Only good ping for Chinese …

If they have to play like we do, then everyone will know who will be the good

Literally I am tired of asking pubg a fair game play.

[marble dirge]

Why is my game saying that

[wild bronze]

Hello, my pubg app is 17Go, which is far from the ~2Go on apple store + maps and downloadables. I suppose i need to delete the app and reinstall it, but can I do that and maintain my settings/control/sensitivity? (Ipad)

[coarse loom]

Where do I get more of these? I've already got all from event and haven't used a single one

[pallid briar]

There should be "Moderate snow" themed event in-game from which you can get those items. If you have already finished all the missions then you may wait for future themed events in-game.

The "Heavy snow" event should start soon.

[coarse loom]

How come others already have the song?

[pallid briar]

You can upload your sensitivity to the in-game cloud and save your controls too. Sadly, your general settings will be reset. You can also take screenshots of everything if you want to be safe.

[pallid briar]

There was a "Light snow" event before the "Moderate snow" event started which also gave these items.

You can always check out your ping for all the servers from Account and Safety settings in-game, @tidal adder. You can select the server which is the closest to you to get less ping. Feel free to leave your feedback in #old.

[pallid briar]

What exactly are you try using to do? Could you please elaborate?

[tidal adder]

Doesn’t matter, which server

It’s same

[coarse loom]

I see i guess I missed it since I just joined last night

Ty for info

[marble dirge]

Whenever I tap on metro I was just on 15 mins before

[wild bronze]

That’s what I thought.. as long as the sensi and controls are backed up that’s ok i guess. Thanks mate

[pallid briar]

There should be another event starting soon (Most likely 22th), so keep an eye in-game!

[ruby lance]

Why can't i delete some friends in my list?

[pallid briar]

Could you try performing a routine repair and restarting before trying again?

[marble dirge]

Ok

[pallid briar]

Hopefully everything goes okay! I would suggest keeping a few screenshots just to be safe.

[pallid briar]

Are they added up as your Facebook friends?

[ruby lance]

I think twitter
But I've already unlinked the twitter

[pallid briar]

Try performing a routine repair and logging in with a different linked log-in method.

[ruby lance]

How can i repair?

Oh nvert mind
I've not logged out since I unlinked my twitter

I just did that now and they're gone

Thanks

[pallid briar]

Great! you're welcome!

[marble dirge]

I did a routine repair and it didn’t change anything

Any other option @pallid briar

[pallid briar]

Feel free to report the issue in #old and try again later.

[pliant hatch]

@gleaming oracle which country you belong

[pallid briar]

Please send your concern in #copyright and wait patiently for a response, @gleaming oracle.

[marble dirge]

That’s all the help you can offer?

[pallid briar]

Sadly, I'm not sure of any other possible solutions. Maybe a moderator would say otherwise but that's the only thing I can suggest.

[gleaming oracle]

@pliant hatch COUNTRY INDIA

[marble dirge]

Aren’t you moderator

[pliant hatch]

The game is ban in india

Lite or pubgmobile

You playing

[gleaming oracle]

@pliant hatch Play in india by connecting VPN

[pallid briar]

Feel free to post such videos in #media instead, @hearty stream.

[pallid briar]

Please refer to this response, @gleaming oracle. Also, please refer to subpoint 4.10 in #faq for further information.

[static sleet]

Please take your conversations in the #pubg-mobile or #chat channels, @pliant hatch and @gleaming oracle. This channel is reserved for community support .

[hollow monolith]

hello i bought from the store 2 times uc. but I was not credited a second time, but the money was withdrawn from the card.

[lofty trench]

Yo i got a question about metro royale... so I was just playing advanced with my buddies, my wifi crashed as the match was loading in, i got kicked from the game, asked to rejoin and i pressed ok, then i got kicked from that and i was forcibly sent back to the lobby and lost everything but my buddies say my body isn't even in the game

[marble dirge]

@static sleet whenever I try to play metro it doesn’t let me and I did a routine repair that didn’t change anything

[timber smelt]

Someone can tell me what the 4 flame symbols are on the Miramar map?

[vagrant tulip]

What is your device?

[marble dirge]

iPhone 12 Pro

@vagrant tulip

[vagrant tulip]

This issue is due to that you have been banned from playing this mode due to previous violation of the metro royal code of conduct.

[marble dirge]

Is there anyway to object to it? Or possibly see what I was banned for.

@vagrant tulip I never received anything telling me I was banned

[pallid briar]

They are little places where you can light up some fireworks and get some loot.

[vagrant tulip]

Most probably giving your items to someone or using a glitch. You may contact customer support ingame about it.

[vagrant tulip]

You won't as you are banned in metro Royal not your pubgm account

[marble dirge]

Ingame support gives me nothing that’s why I’m here

@vagrant tulip

[vagrant tulip]

Well unfortunately if they can't help you regarding that we unfortunately unable to provide support for that.

[night cloak]

f

[weak wedge]

https://www.facebook.com/groups/175436286486005/permalink/872194233476870/

Pubg please dont be like free fire

[static sleet]

Please submit your suggestions and concerns about the game in the #old channel in compliance with the channel's pinned regulations, @weak wedge.

[dire lynx]

Hello,how can i get a refund?

[celest shadow]

You cannot get a refund.

[ember hatch]

Hello, I would like to inform you that my account in the game has been banned for 10 years until 2030 even though I did not commit any mistake, and did not use any immoral command in the game and did not use any third-party applications and did not add or change anything in The game files and I am sure that I have been banned by mistake and I hope to get my account back to work again. Thank you very much. My name in the game is:Hō4 and my identifier on the game is id:5224618726

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember hatch.

[stone pulsar]

Hey so I recently bought the new Google pixel 6 pro and it's a great phone. I used to play on iPad but now I play on this phone. I'm running into a huge issue while playing that is giving me a huge disadvantage. My screen shakes while I'm looking around or using my thumb on the screen to look left and or right. This problem is making my eyes hurt as sometimes the screen shake is worse than others. I've never had this issue in the past and I've tried these steps so far

Disabling animation through developer mode

Turning off gyro

Playing with all my settings on/off

Trying every graphics setting

Nothing seems to fix it and I play this game like a day job so can someone please help me in fixing this

[median jackal]

Hello there, could please provide a screen record of your issue ?

[stone pulsar]

Yes give me a moment to take one

@median jackal the file is too big

[median jackal]

Upload on below link and share the video link.

https://streamable.com/

[stone pulsar]

I'm already uploading it to yt

I'll link in in 2 minutes

@median jackal

[median jackal]

That's great, take your time.

[stone pulsar]

https://youtu.be/rU5O3dW-jCg

@median jackal

[median jackal]

Thank you, please repair your game from login menu by selecting "Routine Repair".

[stone pulsar]

@median jackal I just did that 20 mins ago

[median jackal]

Issue persistent?

[stone pulsar]

Yes sir

[median jackal]

How long you have facing this issue?

[stone pulsar]

When I look around with gyro is super smooth like it should be, but when I look with my thumb it does that

Since I installed last weel

Week*

[median jackal]

Have you try to increase and decrease sensivity?

[stone pulsar]

I've increased my sense yes

I've installed new estate and it does it even worse on that game

But not on other games

Like cod m

Or critical ops

[median jackal]

Could you please describe sensivity once time to check?

I'm coming after few moments, please wait.

[stone pulsar]

@median jackal

[median jackal]

Could you please decrease sensivity of camera and ADS to check.

Gyro is okay, right?

[stone pulsar]

I can set it to the base settings hold on

It seems to be WAY better on low sense but how can I play comp with this semse

The lower I go the less shaky it is

And my gyro sense being high deosnt seem to affect it

@median jackal

[mental bay]

can we get more free crystal ? or not ?

[median jackal]

Well, please clear you game data from your device settings. See if it make any difference.

[stone pulsar]

@median jackal no difference

Anytime the sense gets higher the screen shakes

[static sleet]

Can you please try to disable the Camera rotation while ADS and check one more time for me if the issue persists?

[stone pulsar]

Np Lemme do that

[median jackal]

Discuss with him, @stone pulsar.

[stone pulsar]

@static sleet didn't seem to do much

I seem on a yt video I watched that that will fix it and I've tried it before

With no luck

[static sleet]

If all your attempts to fix the visual issue failed, please report it to the #old channel in compliance with the channel's pinned regulations, @stone pulsar.

[night cloak]

Hi, I have been playing Pubg Mobile for many years on my IPAD today for some reason while Playing I got a message saying I have abnormal data and I have ban < 1 day , what can I do about it? How can I have abnormal data

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[median jackal]

No information.

[vagrant prawn]

Why am I not allowed to send messages in the community section

@vagrant tulip help

[sick shale]

It is temporarily locked, please be patient.

[leaden bison]

when is vikendi getting removed? (I'd like it to stay up forever because it's one of the OG and good maps in the game)

[pallid briar]

No information regarding this. You can always leave your feedback regarding the map in #old.

[leaden bison]

alright, thanks

[pseudo surge]

When we'll get new premium crates in israel region?

[pallid briar]

Unfortunately, it's hard to tell when you will get it in your region. It should be right after the current one ends.

[grim ferry]

يخوان مافي عرب ؟

[storm flume]

Please do not use languages other than English, @grim ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rugged wolf]

Ian unable to change my Server ..After Completion of days ??

Sorry not server region

[grim ferry]

ممكن خاص ؟

[autumn shoal]

Pubji glitch with wifi

Like this anyone solve

[sly heath]

Hello can you add phone Redmi Note 8 Pro to UltraHD supported devices please I realy want to play with ultra Hd but I cant <@&639889499718942720>

[grim ferry]

ادمن عربي ؟

[storm flume]

Please do not use languages other than English, @grim ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[remote goblet]

I want to change my region but I can't get the verification code in my message box

[pallid briar]

You can change your region from the Account and Safety settings in-game. Are you facing any issue while doing so?

[pallid briar]

Seems like an issue with your WiFi. Try using a different internet connection of contact your ISP.

[rugged wolf]

Xzidas yes having issues ..

[pallid briar]

You the device has the needed hardware to achieve this then feel free to leave your feedback in #old.

[pallid briar]

What issue are you facing exactly?

[pallid briar]

Please try again later or feel free to contact the customer service in-game for further assistance regarding account related issues. We are unable to assist you in this regard.

[sly heath]

What are the device requirements

[night cloak]

My account with 5383591800 idli has been unjustly banned, I request my account to be checked again <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rugged wolf]

Xzidas PehLy ReGion ChanG USA Tha To 60 days Mai chanG Kar Kii Egypt kya But Abhii Pakistan Region Aaya hai To Wo Hy Karna Chahta But PehLy 60 din Mai ChanG Ho Gaya Lekin Ab Nhii Ho Rha ....

[cerulean scroll]

@rugged wolf Kindly ask your query in English language.

[grim ferry]

Any Arabic admin here?

[sick shale]

You can join PUBG MOBILE MENA server for assistance in Arabic language. Refer to subpoint 3.1 in #735483472432594994 for further information.

[rugged wolf]

Bakait I Try To Change My Region to Pakistan but It Didn't ChanGed to I ChanGed It To Egypt 2 months Ago .Now I ChanG To Pakistan But Showing 150 dayS ..WhY

[grim ferry]

Join failed

[sick shale]

There is a cooldown time when you change your in-game region, @rugged wolf. It's a rule

[sick shale]

Are you banned there?

[rugged wolf]

Rebel before Egypt I Try To ChanG It Pakistan But Didn't got changed ...

[grim ferry]

No

[sick shale]

Did you use VPN?

[sick shale]

Weird. Can you provide a screenshot please? Or just state your inquiry in English here.

[rugged wolf]

Rebel Yes ...

[sick shale]

Usage of VPN isn't recommended and that might be the reason of this problem. For now, you have to wait for the cooldown period to be over.

[rugged wolf]

@rebel but without vpn changing options was not available

[grim ferry]

؟؟

[sick shale]

Refer to subpoint 3.1 for the links of regional communities:

[night cloak]

I've been having issues in metro, I'll be playing and the game will kick me out and usually you'd think I can just rejoin but it won't lemme and I've lost alot of gear this way

[vernal gulch]

@sick shale hey where can i file a ban appeal ?

[quiet grove]

Hello ..
please we want a bullet-action only Areana ..
can you inform the dev team ??

[median jackal]

Feelfree to submit a feedback in, #old. Compliance with channel's pinned instructions.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @vernal gulch.

[upbeat crescent]

how to unlink 3rd link mail account?

[pallid briar]

You can't unlink your third link email since it is not a feature yet.

[upbeat crescent]

is there any way to disable 3rd link mail?

[median jackal]

Unfortunately no, you may contact with in-game customer service if they consider.

[lusty holly]

Hi I'm currently banned under 3rd party but I have a Gmail from someone who stole my account and was able to get back and yesterday while I was at work I got logged out 3 times and the 4th was a 3rd party ban and I tried removing all his stuff but he kept logging in. I tried support but it wouldn't refresh the chat because it asked for purchase history and I have the most recent one. can someone help to get me out of this guy's hands

[median jackal]

Hello, please change your all social media password and enable two step verification. Also please logout your device and every device by selecting "Logout from all devices" or contact with in-game customer service to unlink unauthorized social media.

[lusty holly]

I tried but the email isn't mine and the Facebook was stolen and I wasn't able to get it back

[median jackal]

Sad, try to unlink unauthorized social media by contacted with customers service via in-game. Also you can contact with social media customer service to recover your social account.

You can use this screenshot as a example.

[brisk idol]

Hello, Do i Need To Play 5 Matches In ACE MASTER to Receive Name Tag and Title?

[lusty holly]

Customer service won't reset for me it's always on my last discussion

[median jackal]

Hello there, if you reach ace you have to play 5 match for parachute not for the name tag, sweetie.

[brisk idol]

Ace Master

[median jackal]

Did you contacted with them already?

[median jackal]

Same.

[lusty holly]

Yes they told me I needed purchase history so I got it and sent it and it never replied back only with the same thing they sent me last time

I did it 5 weeks ago

[brisk idol]

So I Don't Need To Play 5 Matches Right?

[median jackal]

Than the receipt that you provide that Isn't enough for them. You need the first purchase receipt for such issue.

[median jackal]

Correct.

[brisk idol]

Thank You 🙂 🙂

[lusty holly]

It was I purchased an hour before I went to chat it was 110 dollars all on file for that day

[median jackal]

You are welcome.

[median jackal]

Please stay connected with them, and provide exact they are asking for. We are unable to help you with any account related issue here on discord.

[sinful hornet]

My game not working report it here the other day and it started to work now it’s the same thing again not moving from “updating download list”

[median jackal]

Could you please share a screenshots?

[median jackal]

May i know your device?

[sinful hornet]

iPhone 8 Plus

[median jackal]

You tried refresh already right?

[sinful hornet]

Yes I did plus turning off background refresh and restarting the phone

[median jackal]

It make any difference?

[sinful hornet]

It did a first but now it’s back

[slim yarrow]

<@&481161015728406538> <@&639889499718942720>
It’s been since one week my account was hacked through twitter and I don’t any access to my twitter but I have log in of FB and gmail , it’s been 1 week I am trying to solve this problem through in game coustmer care but no response from them nor only saying we are busy which is totally neglected by coustmer care about the High problem of my id as it was expensive if for me but today morning the data was changed to BGMI as I knew this hacker is gonna do as he was Indian.My id is gone now to bgmi in which I don’t have access to it only I have is fB and gmail . I can’t open my id to global and the hacker changed my name in bgmi also today. I need my id back other wise , I’m goona file a case to PUBG mobile coustmer care through UAE cyber bureau. MY id no -

5663204023
I have every proof of ownership of that account and it was hacked from twiter.
I don’t want to go legally through this but if I don’t get help from PUBG team than it gonna make me to go through this.

[median jackal]

Well, Please Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App and restart your mobile and open PUBG MOBILE.

[slim yarrow]

And I buyed many things in that id which costs a lot

[night cloak]

Please contact the customer service with requested evidence. Be advised, that this might take up to 60 days to recover the account.

[slim yarrow]

@night cloak coustmer care is not responding

That guys Patrick A.

[night cloak]

Could you share a screenshot of their latest message?

[slim yarrow]

Sure

[heavy matrix]

[

[slim yarrow]

No reply from dec 17 only saying we will get back to you and today dec 21 id got changed toBGMI

@night cloak

[sterile crystal]

Why i get this ban while i am playing runic power mode

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile crystal.

[slim yarrow]

@night cloak did you delete the video I sent

Here

[night cloak]

@slim yarrow It looks like the delay was caused because you failed to provide sufficient and required information at first. If you have submitted all the information later, including the account creation date, the support will take up to 60 days to recover the account. Remember, if any information is missing, the support will not help you. And, the video had sensitive information. You don't want someone from here try to compromise your account again. Make sure to censor your information before sharing it anywhere.

[slim yarrow]

@night cloak I had given the info of creation date which may be wrong how can I know the creation date I already forgotten it but others info I have give every info even I have video proof that the linked FB gmail is mine in there and owner ship of that account I can share with you

They should help it’s not a joke that some thing is missing they not gonna reply it’s coustmer care they should help in their best possibilities that their is

[magic roost]

Need help regarding an unknown player in metro royale. This said player has killed my girlfriend and I, three matches in a row. I put in a report for cheating in multiple areas, but this keeps going on, and it's absolute crap. Is their anyone who can help me?

[slim yarrow]

@night cloak

[shell lion]

Since 12/20 update, metro Royale been unavailable.

Samsung s20Fe
Samsung s10+.

[slim yarrow]

@night cloak is there any possible ways please

It’s changed to BGMI version today morning

[night cloak]

You can guess the date from your social media linked date or your App Store purchase history. Remember that most of the other information can be easily gathered if the person compromised your account access to your email - including all the purchase receipts. Hence the support will need unique information that prove your ownership. If you do not take those requested information seriously, neither the support will. It is not easy to find who is the owner when multiple people try to reach out the support. So, make sure you provide the most accurate information you have and let the support help you.

And, the support can revert the data from BGMI when they recover your account.

[slim yarrow]

Ok so I need to go ingame and give them accurate info

[night cloak]

Exactly.

[shell lion]

<@&639889499718942720> @jagged wraith ( sorry for pings. Idk who to contact)
Following 12/20 update, Metro Royale gives " beta" mode error.

I have debugged, used help client at login, cleared cache of google play and google store. Uninstalled and reinstalled the game several times.

I contacted support, they literally keep telling me they dont understand what im saying because of a language barrier.

Can i find any further help here?

edit my account is registered. I found this to be a common problem amongst unregistered accounts.

[magic roost]

SO NO ONE BOTHERED TO READ MY SUPPORT STATEMENT?? I GOT TOLD TO COME HERE FOR SUPPORT RELATED ISSUES. . . IS THIS ONLY FOR DISCORD SERVER ISSUES, OR IS THIS FOR GAME RELATED BS? BECAUSE I'M GETTING INFURIATED BY THE LACK OF RESPONSE. THERE'S NO WAY TO DIRECTLY SPEAK WITH ANYONE IN GAME, AND BOTH TH IN GAME CHAT AREAS ARE FILLED WITH SPAMMERS. SO SOMEONE PLEASE TELL ME WHO I NEED TO REACH OUT TO. PLEASE AND THANK YOU

[west vapor]

Regarding your issue, please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search.
This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.
You can also submit a report through https://bit.ly/3uDSJZv.

Please keep in mind that a delayed response from customer service can be expected due to enormous number of requests every day.

[night cloak]

Unfortunately, the Metro Royale mode is not available to everyone at the moment.

[shell lion]

I dont understand. I was playing just fine. I got off for 30m, had the 28mb update. And no longer have access.
I also own a discord server exclusive to Metro Royale. Im the 1/400 players who can not play? Is this an issue with the recent update?

Thank you very much for your response.

I see now, the exclusive metro items dont load in either. As if the game can not produce them. There should be lv6 armor packs where there are purple "?"

[night cloak]

@shell lion The server will randomly roll and choose players after every major update. You were lucky to have been chosen in the past. Because everyone has the ability to separately download these mode files before letting the server decide, these are some of the visual error you might face. You are free to share your feedback with the developers in the #old channel and if you have any suggestions regarding it.

[shell lion]

Oh no! So i just got taken out- mid season, randomly? I was top 100 in my region 😭😭.

Thanks again for your fast response, it is greatly appreciated.

[night cloak]

That is unfortunate. You may wanna also leave out your game ID in the #old channel, as well as information about your progress. If a kind developer see it, they might give you back your access.

[wraith swan]

hi

[earnest haven]

Hello, I was banned, although I did not use anything. Please reconsider your decision !!!id:5750382366

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest haven.

[wraith swan]

i won a giveaway from amg games for an iphone 13, i wanna verify that it's legit and from pubg mobile, i dont wanna accidentally giveaway my info to some other entity that may be a scam

[vagrant tulip]

The message popped up for players which got banned in metro royal for violating it's tos

[shell lion]

I haven't knowingly broken any rules or been notified of such. The team i normally play with also is still playing. Is there any way to find out for sure what the problem is?

[vagrant tulip]

You may read the terms of service of the metro royal and find out what did you violate. Also try contacting customer support ingame.

[slim yarrow]

@night cloak I have given all info will they reply now

I mean Fast

[wraith swan]

the jolly holidays event, the email is from amg yes, and it provides a link to a tax form for me to fill out

is it legit?

[shell lion]

I have tried customer support, they haven't responded to this point. Which led me here. Neither in game or email. I cant imagine I violated Metro TOS. Ive been playing since day 1, season 1 and love the game.
I hate seeing cheaters, glitchers etc. Ruining the game, i could never be one.

Just in the last 5 days i got nearly 12 banned. 😭

[sinful hornet]

Yea that didn’t work am punching the air right now🤦🏾‍♀️

[median jackal]

Same issue?

[sinful hornet]

Yea

[median jackal]

Could you please check the app store, is there any update available.

[sinful hornet]

No there is none

[median jackal]

Have tried different network?

[sinful hornet]

As in a different wifi?

[median jackal]

Yes, you can try with cellular.

[sinful hornet]

I tired a different wifi going to try cellular

Yea that didn’t work 🤦🏾‍♀️

[median jackal]

Sadly, you tried every process. Now please submit a report in, #old. Compliance with channel's pinned instructions.

[sinful hornet]

Thank u

[median jackal]

, My pleasure.

[pliant patio]

Guys #Help me to transfer my Pubg Global account to PUBG india

Please 😭😭😭

[vivid breach]

L

[vagrant tulip]

This server supports pubg mobile global version only we are unable to help you with other versions.

[pliant patio]

@vagrant tulip No can't unlink my Twitter and iam I want transfer my Global account to PUBG india

[serene junco]

#questions

[median jackal]

Hello, do you need require any assistance?

[storm flume]

Please do not use languages other than English, @uncut smelt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[uncut smelt]

Hello, I played the metro royale mode, tried to enter the match, and gave an error. After that, I restarted the application and things disappeared, namely: a 6lvl cobra helmet, 6lvl steel front armor, a 6lvl,, MK14 backpack of the highest quality with all modifications and from the backpack (cartridges and first-aid kits). What to do in this situation? Nick in the game kazenjr

[cyan citrus]

Please contact customer support in-game for further assistance with this, @uncut smelt.

[half moat]

Device : Redmi k40 I can't hear the music in reaction survival mode.. please fix it..
Id 5327418728

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @half moat. If the issue is persistent, report it through #old in compliance with channel's pinned instructions.

[half moat]

Okay.. thanks for your help..

[cyan citrus]

You are welcome.

[uncut smelt]

Where I can find the customer support in the game?

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @uncut smelt.

[storm flume]

Please do not use languages other than English, @silk lintel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[snow sequoia]

what rank am i gonna get in the next season if im ace this season?

[cyan citrus]

Platinum 1 or Platinum 2 depending on your total ranking points, @snow sequoia.

[astral schooner]

@cyan citrus @cyan citrus are you support staff?

[snow sequoia]

Thanks

[dim cosmos]

Sir I want to change my region please help me

[cyan citrus]

We provide community support. We are not staff. Can you describe the issue you are facing?

[cyan citrus]

You are welcome.

[cyan citrus]

Please describe the issue you are facing when trying to change your region.

[astral schooner]

No today Some of your staff @Error 403 help to strike a Youtuber who buy unauthorised UC in millions and Pubg partenr id buyer too So I just want to thank you guys for cleaning community of Battle ground mobile india ❤️

@cyan citrus @cyan citrus Is there any personal Discord Server for BGMI ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @astral schooner.

[dim cosmos]

sir I am trying to change my region but it didn't send me the verification code please help me with it

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @dim cosmos.

[simple orbit]

I need help some1 is getting in my acc soo i need to remove that link

[wicked dawn]

what should I do for country region chnge?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[wicked dawn]

i tried this but still facing same issue

[simple orbit]

@cyan citrus where is that customer support

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @simple orbit.

[glacial stump]

guys no point of asking for help they wont fix anything

[fervent arrow]

Where is infection mode???
And I am also facing landing glitch

[wicked dawn]

@cyan citrus what should i do now?

because still facing same issue after customer support regarding verification code

@cyan citrus ?

[fervent arrow]

@cyan citrus ❓

[cyan citrus]

Please refer to the following announcement regarding Infection Mode. For any bugs, please report them through #old in compliance with channel's pinned instructions.

#news message

[cyan citrus]

Not something we can help with. You can report the issue through #old in compliance with channel's pinned instructions or contact the customer service again.

[weak ledge]

Can you fix the bug when you land on hot drops? I died 20 days today because of that i land on a gun and it teleports me somewhere else that needs to be fixed please...

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @weak ledge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[final summit]

At what lvl can my clan have 2 co leader

[glad vortex]

How can I find out the reason for the ban when I go to the details tab it says the system is busy

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad vortex.

[bold pumice]

I've asked this question before. I never got an answer and in game support just keeps kicking me out not letting me ask the question there . Now answer my question what gun destroys the entire durability of a helmet an armor and a player's gun in one shot and dropped them to their knees ?

[snow trail]

Please help me, my account has been hacked

[storm flume]

Please contact the customer service for further assistance, @snow trail. Refer to subpoint 5.4 in #faq for further information.

[snow trail]

Nobody can help me with this

[bold pumice]

Their is no way it should damage the gun

[sick shale]

Oh. Player's weapon does not get affected.

[snow trail]

@Rebel help me

[cyan citrus]

We are unable to help you with compromised accounts through the community, @snow trail. Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[snow trail]

@cyan citrus I have a chat with pubg mobile support, can someone help me?

..

[cyan citrus]

I said contact the customer service in-game, @snow trail.

[snow trail]

@cyan citrus I said to your presence, he did not help me, do you understand me, no one helped me? I waited 7 days and no one helped me

[glacial stump]

Please be patient as the support team has 1000's of messages a day to deal with.

[honest helm]

Con someone help me?

[glacial stump]

Please state your concern.

[honest helm]

Rog phone and redmagic phones are ban in pubgm official tournament

[glacial stump]

@onyx cairn

[lusty delta]

Is there any form to report type of scams like websites?

[glacial stump]

You can use #copyright for such.

[lusty delta]

regarding to official rule set, all mobile devices are allowed. Which means RedMagic and ROG phones are allowed as well.
https://esports.pubgmobile.com/Documents/PUBGMOBILEOfficialCompetitionRulebookV1.2.2_clean.pdf

[lusty delta]

wow xD

[glacial stump]

That is only if its not related to pubgm, ex: promotion etc.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lusty delta.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[lusty delta]

it's not cheating content, it's scamming content
https://cdn.discordapp.com/emojis/882228467058475059.png

[cyan citrus]

It is considered the same, @lusty delta.

[frank rain]

I need help so I’m ranking ace and every time I go in a North America server or a Europe server it says I’m a different rank but I’m dimond 2 in South America when I go in a North America server it says I’m dimond three

So I always get confused

I recently changed my server

But if I go in a different server that my freinds are in

It say I’m at dimond three

[cyan citrus]

The rank will be displayed according to the leader of a lobby when you open your profile, @frank rain. This does not change your actual rank.

[frank rain]

Okay thank you because I always get confused.

[cyan citrus]

You are welcome.

[final summit]

Hi

What lvl do my clan need to be for 2 co leader

[peak socket]

Hello i need Help

[median jackal]

Please state your issue.

[peak socket]

I want to know why my account was Bend for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @peak socket.

[shell basin]

Can someone help me i cant download any of the resources for the game and I keep getting an error code

[cyan citrus]

Hello! Could you please share a screenshot of the error you are facing, @shell basin? Also, please mention your device.

[shell basin]

@cyan citrus

@cyan citrus I have a Samsung Galaxy Note 9

[cyan citrus]

What is your country, @shell basin?

[shell basin]

@cyan citrus US

[cyan citrus]

Please try to clear game cache and reset device settings one time, @shell basin. You can reset your device settings through Settings > General Management > Reset > Reset settings. Restart your device and see if it will make any difference.

[shell basin]

@cyan citrus when you say clear game what do you mean by that

[cyan citrus]

Clear game cache, @shell basin.

[shell basin]

Alright

@cyan citrus Nope nothing

[cyan citrus]

Can you try to do a clean reinstall from Google Play again, @shell basin?

[shell basin]

How do I do a clean reinstall or is that just a regular uninstall and reinstall

[cyan citrus]

Yes, @shell basin. Just make sure that you delete all the old files and download the game again from Google Play Store.

[shell basin]

Wouldn't that mean deleting my account too or no?

[cyan citrus]

No, @shell basin. Your account is synced with your social media account. Unless you have a guest account.

[shell basin]

Alr

To delete the old files do I clear data or where do I go for that before I mess something up

[cyan citrus]

Just clear game data and uninstall the game, @shell basin.

[long trellis]

Why we can’t see the quick scope button?

I dont see in the settings and also in controls layout

@cyan citrus

[cyan citrus]

You may need to enable the Quick Scope Switch option from your in-game Basic settings, @long trellis.

[long trellis]

It was enabled but let me check again

I got it ty bro but idk it’s automatically disabled xD

[cyan citrus]

No worries, @long trellis. Glad to hear that it is working normally now.

[sly saffron]

Hlw

Anyone Here

[cyan citrus]

Hello! How can we help you, @sly saffron?

[sly saffron]

@cyan citrus A few days ago my account was hacked, then I recovered but the hacker connected 3rd to my account. Now he occasionally logs in to my account.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @sly saffron.

[sly saffron]

Now how can I disconnect his 3rd connection?

Can u tell me the process?

@cyan citrus

[cyan citrus]

You cannot manually do that, @sly saffron. Please contact the customer service in-game for further assistance.

[shell basin]

@cyan citrus Nope still got the error code

[minor nest]

I need help anybody to help here?

[slim yarrow]

@cyan citrus about my issue yesterday I talked with @night cloak she told me to go through coustmer care again but ya I have all the info but didn’t get reply till now

[cyan citrus]

Please try to change your DNS settings one time. You may refer to #faq sub point 4.3 for further instructions.

[cyan citrus]

Hello! How can we help you?

[slim yarrow]

@cyan citrus can I get email of pubg costumer care

[cyan citrus]

[e-mail].

[minor nest]

Thanks... I have a rp upgrade card that I haven't use yet, my friend send another one.. What will I do? Making 2 rp upgrade card

[cyan citrus]

I believe that can be converted into RP points.

[minor nest]

What... I want uc instead

[fathom crypt]

anyone know how to unlink a phone number which isnt mine

[cyan citrus]

I don't think that is possible.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[minor nest]

But can I add 300 to purchase elite plus then?

[fathom crypt]

@cyan citrus they explain it so weird and i dont understand it most of the time. cant u just explain in simpler terms?

[cyan citrus]

You cannot manually remove third linked email and phone numbers at the moment, @fathom crypt. If the connected phone number is not yours, please contact the customer service in-game. You will need to record your issue and select the available options accordingly to connect to a customer service representative.

[cyan citrus]

300 what?

[minor nest]

300 uc

[cyan citrus]

Elite Pass Plus is worth about 960 UC, not 300, @minor nest.

[storm flume]

Please avoid going off-topic, @fathom crypt. You may have unrelated conversations in #chat.

[minor nest]

Yeah I know.. I want that 2 upgrade card to convert into 660uc for me ,then I purchase another 300 uc to make it 960uc in total I just want one emote in elite plus RP..

[cyan citrus]

The extra RP Upgrade Cards can be converted into RP points, and not UC, @minor nest.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @willow portal.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[mental bay]

can anyone give me the official website of gameloop

[cyan citrus]

Following is the official website for Gameloop, @mental bay.

https://www.gameloop.com/.

[mental bay]

my mouse cursor isnt locked

[cyan citrus]

For further assistance related to Gameloop, please visit their official website or their Discord server, @mental bay.

[mental bay]

link?

[cyan citrus]

Link for what, @mental bay?

[mental bay]

gameloop discord server

[cyan citrus]

You are already in their server, @mental bay.

[mental bay]

ok

[willow portal]

I am talking about pubg gl bro
Not bgmi

[cyan citrus]

You have been answered here, @willow portal.

[night cloak]

Solution?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

There's not ban in my pubg mobile history, still i cannot transfer my account

[cyan citrus]

Not something we can help with, @night cloak. Read the previous response again.

[night cloak]

But BGMI Support said to contact with you because there might be issues with my Global account

[cyan citrus]

We provide community support, and that only for PUBG MOBILE, @night cloak. You may try to contact customer service in-game.

[fair axle]

I.wan to region change

[pallid briar]

You can change your region from the Account and Safety settings in-game.

[storm flume]

Please do not use languages other than English, @fair axle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[slender abyss]

My account has been banned for no reason. Please review the reason for the ban and I am trying to press the button
Demanding the file to send a complaint to customer service, but nothing appears to me, so I hope
Please reconsider the ban, knowing that I did not break any user agreement and governor p
Clean playing environment

Name: العجمي キ
ID: 5156663911

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender abyss.

[sullen lion]

The only u can unban is if u did not cheat, do a file claim..

it might take some days

or else..you cant do anything with the noobest anticheat if you did not cheat...

[amber moss]

Hello A number of ucs have been deducted from my account without any reason! Also, when I recharged, the uc was also deducted I don't understand what's going on and I hope the problem is solved quickly Id / 51265635564

Hello A number of uc have been deducted from my account without any reason! Also, when I recharged, the uc was also deducted I don't understand what's going on and I hope the problem is solved quickly Id / 51265635564

[pallid briar]

If have previously purchased UC from an unauthorized websites or by illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

If you believe that your UC was wrongfully deducted, please contact the customer service in-game for such transactions related issues.

[amber moss]

Always buy in-game or from midsbuy

[amber moss]

How can I contact with them directly??

[subtle bison]

When is the Arena game sound bug gonna be fixed?

[pallid briar]

Please refer to subpoint 5.4 in #faq for further assistance.

[pallid briar]

Please report it using #old. Hopefully it will be fixed soon.

[amber moss]

Can u come inbox bro and help me Because I just downloaded discord now

[pallid briar]

You may refer to this:

[amber moss]

Ok continue

[ruby lance]

Will the coupe vehicle ever be fixed?
A bike or a buggy can't be heavier than the coupe.
The coupe is so light ot moves by it self after parking

[pallid briar]

You can always report using #old following the instructions that are pinned to that channel.

[willow portal]

Bro plz
Ban script and all
Else in 1.8 again obb can be modded

As I know how to make mod obb and stuff
I want fare gameplay in PUBG mobile
Plz bro patch this script and put new encryption in .pak

Also I can help in patching all the hack bcz I know how they make

[weak zephyr]

Hello guys. I know that there is no hope for the campaign, and a million such messages come to you every day. but still, hope dies last, I somehow got hacked into Twitter, changed my number, and my account is no longer there. But I know everything about my account, in which clans I played, from which phones I played, what nicknames I had, and in order, I know with whom I stood in the rack, which social network I untied last, in the Ukraine region I played ( most likely it has already been changed) I know what kind of people were friends, what things fell out of cases, I know what skins for weapons I have, down to the exact number. Tell me, if you can't get him back, is it really possible to even ban him? Game id 5298999462

[median jackal]

Hello! You can provide any information you might have regarding cheat software, through this survey:
▫️ http://cheat-collect.pubgm.cc

[storm flume]

Please contact the customer service for further assistance, @weak zephyr. Refer to subpoint 5.4 in #faq for further information.

[fathom void]

@lime juniper @celest shadow 🥺🥺

[median jackal]

Disable match making by language and try again, as mentioned in notice.

[median jackal]

Contact with in-game customer service for future assistance.

[night cloak]

Hello! PUBG mobile i have seen my screen frame rate by developer setting it was 60 but i only got ultra graphic why i cant get extreme?

[fathom void]

You @median jackal @lime juniper please help me...🙏

[jaunty kiln]

My account was banned twice and after that I couldn't access the account via the social media platforms associated with my account
ID : 5488093559
Device : Ipad 7 and other phones
Wi-Fi/Cellular : Wifi and data mobile
Country : JORDAN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jaunty kiln.

[sullen lion]

I understand ur point, but done be rude at first..

[vagrant tulip]

Try to be more respectful for the members which try to help you. You may try Erangel it have much more players.

[median jackal]

Leave it buddy, np.

[median jackal]

Hello, have you tried with "Smooth"?

[night cloak]

Yes

[fathom void]

🥰,🙏

[median jackal]

Unfortunately, that's mean your device doesn’t support 60FPS on PUBG MOBILE.

[dusk tulip]

If I install it, it will fail and update again

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

[dusk tulip]

I have installed it from Game Loop

[twilit rune]

are iPads allowed for 'All Talent Championship' and for 'Crew Challenges?'

[vagrant tulip]

Yes

[twilit rune]

thanks mate

[night cloak]

ooooh 😬

[river bison]

Anyone know why my account that I never login for a long time suddenly got ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river bison.

[coarse loom]

Do I have to download all these to increase my graphics? I can't use HD or higher it says not supported and for some reason idk why I only have medium fps as my highest and can't use further

[median jackal]

If you download all the resources, it will not affect on your graphics, it will be the same as it is now.

[coarse loom]

Then it's my phone that's hopeless😢

Then it's useless to even download an extra 5gb resource...

[median jackal]

Sad but yes.

[coarse loom]

T^T it's so hard to control recoil of 4x & 6x and fps is killing me when driving

[median jackal]

Unfortunately, we are sorry! Not something we can do to help you with this.

[coarse loom]

It's fine

Not blaming anyone

[high comet]

Hey guys I want to check my account is safe or it has any any abnormalities. So how can I verify my account..

[vagrant tulip]

Try just scope X3 pretty good in it's recoil.

[vagrant tulip]

You can't request that.

[high comet]

How ?

[vagrant tulip]

You cannot request that

[high comet]

From in game mail?

Sorry cs

[vagrant tulip]

YOU CAN’T REQUEST THAT

[high comet]

Why

[vagrant tulip]

Because it's not possible.

[high comet]

Ok I say my problem directly

When ever I try to transfer my data to bgmi it says. Sorry you can't continue as were abnormalities with your account data. So I'm asking here

[vast totem]

Where i can fiind the emote "yougi bugi"

[high comet]

Bgmi says contact global cs so....

[vagrant tulip]

This server supports only PUBG MOBILE. We are unable to help you with Bgmi related issues.

[celest shadow]

We are unable to assist you with in-game account issues through the community. Please reach out with the in-game customer service.

[high comet]

Then why bgmi says contact global for this issue

[celest shadow]

You need to purchase the Elite Pass Plus to get the emote.

[vast totem]

I've got it!

For the emote

Only

[high comet]

Is my account has any abnormalities is problem with my global version not with bgmi.my account still in global version

[vast totem]

Bro tell me @celest shadow where is it?

[storm flume]

Please contact the customer service for further assistance, @high comet. Refer to subpoint 5.4 in #faq for further information.

[vast totem]

She says i owned the item

[celest shadow]

Select the emote option from the main menu, then click Manage. You will be able to find a list of all the emotes you own there, @vast totem.

[high comet]

Why deleting my messages 😑

[vast totem]

Ohh no i don't get it

[celest shadow]

Please refer to my message, @high comet. We may otherwise have to mute you if you repeat your questions.

[vast totem]

[high comet]

Ok when I contact in game cs they say your user from india so can't access the cs

So I'm asking here 💔🥺

[vast totem]

[celest shadow]

You can check if you have redeemed the emote here:

[celest shadow]

I am afraid there is nothing we can do to help you.

[vast totem]

Love you

[high comet]

Ok 💔😭 nice game thanks 😊

[vast totem]

Not in inventory

[celest shadow]

Are you sure?

[vast totem]

Let me check again 🥺

[celest shadow]

It is right there.

[vast totem]

Love you bro! 🍻

Bro u need a raise :)))

[fathom void]

Bugiiiii vugiiiiiii 👍

[celest shadow]

Please do not advertise here, @ancient holly.

[ancient holly]

Ok

[faint grail]

I need help with region/country change

[vast totem]

60 days it's the time you need to wait after exchange them again

[faint grail]

Dude, help the police. I can't wait

[languid sand]

@celest shadow can you help me

[unreal hull]

@celest shadow Can you tell me how to complete these ??? I've watched the stream for 45-1 hour straight and didn't even get a single pmgc token ??

[white ridge]

My account was hacked how to restore it ??

Hello

[cerulean scroll]

Kindly contact in game customer services

[celest shadow]

How can we help you?

[celest shadow]

Which platform are you watching the stream on?

[unreal hull]

YouTube

[white ridge]

5426067284 iPhone XR cellular Russia

[celest shadow]

Did you connect your accounts? Maybe @pallid briar will be able to assist you further regarding this.

[pliant hatch]

@celest shadow hey piston i get token but redem not working when i click on it

[shell prawn]

I have no where to put a code in to link to my main account and test beta

[pliant hatch]

@shell prawn get that code from main account and put it in beta on login screen

[shell prawn]

I tried , but it’s just a blank pop up

[pliant hatch]

You got code

[shell prawn]

Yes

[pliant hatch]

Ok download from official site no third party

[shell prawn]

I did

[pliant hatch]

Wait for path update it may get fixed

[shell prawn]

I have a iPhone SE 6s 2nd gen

Idk if that helps any

[pliant hatch]

It may be glich

[shell prawn]

Path update,?

Great 😭

[pallid briar]

You will be able to redeem the treasure boxes from this event:

[pliant hatch]

@pallid briar i got no option

[pallid briar]

You should get the option to do that when you first try logging in selecting the "Guest" option.

[pliant hatch]

500 token to get item

[shell prawn]

I tried that as well

[pliant hatch]

Not that

[shell prawn]

This is all I get

For both login and link

[night cloak]

It can take up to 60 days to recover the account. It includes a reply.

[shell prawn]

Oh ok

😔

[pliant hatch]

What if you did not enter any code how did you get main lobby

[pallid briar]

Are you referring to the event where you get to redeem one League treasure box? Pretty sure that ended, so you can use the tokens in this event instead.

[pallid briar]

That's normal for the Beta version. You should be fine as long as you are able to play it.

[pliant hatch]

@pallid briar that event end

[pallid briar]

Have you tried checking this event out, @pliant hatch?

[pliant hatch]

Not found

Well it may event was close thx for help

[pallid briar]

You may try performing a routine repair and see if that helps. Otherwise you might have to wait for it to be available.

[shell prawn]

Thank you

[shell prawn]

Thank you

[night cloak]

I need a help my pubg mobile ms is unstable what can I do plz help ?

[slim yarrow]

Yup I replied in mail as well as ingame customer service ingame yesterday day.

[night cloak]

@slim yarrow The mail is for general inquiries like you are asking here.

[slim yarrow]

Like I got the reply before I put the mail also so

[night cloak]

@night cloak What is your country and are you using mobile data or WiFi?

[night cloak]

Country - SriLanka
Mobile - Samsung Galaxy A32 (8GB Ram)
Network - Wifi @night cloak

[slim yarrow]

I got the reply today in mail they asked me 7 questions in mail so I answered and sended them as well as in game coustmer service I have given same information yesterday but ingame didn’t get the reply till now only on mail.

I hope it will be reverted

[night cloak]

Minimum - 20ms
Maximum - 620 ms Going
then how can I play ?

@night cloak Could you use mobile data temporarily and see how much ping you are getting? Are you living in a border area close to India or Bangladesh?

@slim yarrow Good luck!

[night cloak]

@night cloak No
Mobile data and wifi both same issue

Could you share a short gameplay video with mobile data where you’re seeing ping spike?

[earnest drift]

Can someone please send me discord link for downloading pubg mobile global version

[night cloak]

Ok

@earnest drift Discord link?

[earnest drift]

link mentioned in the server on which when we click game gets downloaded

[sand chasm]

When will you fix the gun sound glitch in tdm. It feels worst to play tdm now days due to the glitch 😪 plz fix it fast

[night cloak]

@sand chasm You wanna use #old.

I mentioned all things insite this video
Please help me @night cloak

[median jackal]

Do you mean apk link?

[night cloak]

@night cloak I need a video of mobile data.*

[night cloak]

Humm ok

[night cloak]

Mobile data also like that when enemies near to me going 250ms 😔😭@night cloak

@night cloak Thank you for the video. Could you share what mobile ISP you use? And what is your in-game ID?

ISP means mobile network ?@night cloak

Right.

[night cloak]

In game id - 5442272683
ISP - Dialog

Thank you.

[earnest drift]

Yes my dear friend

Apk download link

Please

[pallid briar]

You can download the game from: https://www.pubgmobile.com/

[fathom crypt]

@night cloak are u able to unlink a phone number which isnt yours?

[night cloak]

@fathom crypt Phone numbers sadly can’t be removed.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @elfin summit. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[steel pawn]

Aquos R3 support 90 fps?

[median jackal]

Refer to below linked message for future information.

#questions message

[steel pawn]

there is no Aquos R3

its mean it support 90fps???

[night cloak]

You can check YouTube videos.

[vague flame]

I got a new phone moto one 5g ace itt has 6 gigs of ram and is 60 Hz with the snapdragon 750g processor it came january 2021 but still no 60 fps? Plz make the phone 60fps compatable

[night cloak]

Help me

[median jackal]

Hello, please elaborate your issue. And VPN usage is not recommended.

[median jackal]

Please use, #discord. For such help.

[median jackal]

Unfortunately, your phone is not able to support 60FPS because the game is much more updated than January 2021.

Well, ask your friends to start the match as the same team you will get their server MS.

And once you change your server you are not able to change it before the cool-down end.

[cyan citrus]

This is not something we can help with, @rose swan. If you want to play on regional servers, it is more preferable that all the players in the team are from same region. If one player is from a different region, you will most likely connect to non-regional servers.

[real patrol]

I want to change my server back to pakistan but didn't get verification code on mobile number need help

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @real patrol.

[lofty holly]

Someone knows why there is no pubg update on Android yet, but on the iPhone there is? the game requires an update but it is not

[cyan citrus]

Where do you reside, @lofty holly?

[lofty holly]

@cyan citrus Ukraine

[cyan citrus]

Are you unable to log into the game, @lofty holly?

[lofty holly]

I can enter the game but not play with friends due to the fact that it requires an update, but it is not in the playmark@cyan citrus

[cyan citrus]

Can you please share a screenshot of your login menu, @lofty holly?

[cyan citrus]

The screenshot of your login menu, @lofty holly.

[lofty holly]

sometimes there was some kind of error with numbers, but it did not interfere with the game

[cyan citrus]

Please share a screenshot of your login menu and the error you are facing, @lofty holly.

[lofty holly]

the whole problem is solved, it seems that it has just updated itself@cyan citrus

[cyan citrus]

Glad to hear that, @lofty holly. Please do come back again, should you have any other issues.

[lofty holly]

Ok, good luck

[abstract saffron]

When will pubg mobile provide 90 fps option for other devices that don't currently have 90 fps

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to submit this form to let the developers work on optimizing the game for certain devices, @abstract saffron. Also, please refer to the pinned message of this channel for more information.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[lime juniper]

Currently watching the PMGC finals and the casters revealed a code for some tokens and other possible prizes. They instructed to enter the code on the link that’s pinned in the chat. Unfortunately there is no link pinned or in the description.
You can talk to @warm wren, @timid folio.

[timid folio]

Sorry thought that was correct channel

[onyx cairn]

Eirene is currently streaming, I'll assist you, please enable your direct messages for this server.

[warm wren]

Sorted?

[whole flame]

Good

[lofty holly]

@cyan citrus

[cyan citrus]

I couldn't understand, @lofty holly. Can you describe the issue?

[vapid fulcrum]

Support

[median jackal]

Do you need require any assistance.

[vapid fulcrum]

No

Why

[median jackal]

This channel is only for support. You may move to, #chat.

[vapid fulcrum]

What do I do here

Film clips for pubg

[median jackal]

If you referring about memes or short clips you can use, #memes.

[vapid fulcrum]

Ok

Thx

[median jackal]

You are welcome.

[fossil falcon]

Hello, i need to talk with support, i got banned 10y on the official lobby of the game, i havent used anything..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil falcon.

[autumn zodiac]

Can any one help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @autumn zodiac.

[vernal terrace]

Can someone tell me which violation of user agreement did i violate and my account got ban for 30 mins

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal terrace.

[gilded yoke]

I continue to restart the game but it doesn’t work

[cyan citrus]

Hello! Please mention your device, @gilded yoke.

[gilded yoke]

iPad Pro

[cyan citrus]

Got it! Thank you. Please go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference, @gilded yoke.

[gilded yoke]

Thank you so much! Problem solved!!!

[cyan citrus]

Glad to hear that, and you are most welcome, @gilded yoke.

[night cloak]

hello, help me please, my account was hacked and the mail from the account of the scammers, I need to somehow untie the mail, because they can use it to enter the game, please help.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @night cloak.

[night cloak]

they don't answer me, I don't know what to do anymore, the account is very dear to me ((((

[cyan citrus]

We will not be able to help you with compromised accounts through the community, @night cloak. A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently while they get back to you.

[night cloak]

I will have to wait a very long time then, they come every day, and I urgently need to deliver another mail. I wrote my request 2 months ago, to which I did not hear an answer, only I heard silence

[cyan citrus]

Again, not something we can help with, @night cloak. Also, your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. Please continue with the customer service instead.

[night cloak]

I was hacked, I did not transfer anything to anyone, the bot constantly replies to me when I write to support by mail

[cyan citrus]

You can only contact the customer service through in-game, @night cloak. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service. We will not be able to help you with this in any way.

[night cloak]

then it turns out I can chew with the account? my friend's mail was somehow untied and his account was stolen, it was your fault

there were a lot of rare and expensive skins on the account, but you untied the mail from the account ...

[cyan citrus]

Your account is your own responsibility, @night cloak. Also, we only provide community support through this platform. We are unable to help you with issues related to compromised accounts in any way. As you have already been answered, please continue with the customer service and avoid repeating the same thing.

[manic marlin]

I got a long list of cheaters caught by my report so question is do I get anything back? I lost lots of gears due to the cheaters.

Is there anyone form pubg company here

[cyan citrus]

A compensation is not always guaranteed for reporting cheaters, @manic marlin. You can participate in Video Review Station in-game where you can review videos for cheaters, and earn different rewards depending on the accuracy and total number of your reports.

[manic marlin]

Tried apply can’t get in. And I didn’t get any compensation ever lol

[cyan citrus]

What is the issue you are facing when trying to apply for Video Review Station, @manic marlin?

[manic marlin]

Just saying not this time and try again next time

Something like that

[cyan citrus]

We don't have exact tier or level requirements to become an investigator, @manic marlin. We recommend you to keep playing until you are eligible to become an investigator. Players with a history of good ranking, level and good accuracy of reports should be eligible to become an investigator. For further information regarding Video Review Station, please refer to the following message.

#questions message.

[manic marlin]

I play few hours everyday.

And reported fair amount of players which got them banned

[cyan citrus]

Please refer to my previous response again, @manic marlin.

[manic marlin]

I am not too global but I am too in my region

[cyan citrus]

Sadly, we are unable to help you any further with this, @manic marlin. You can try to contact the customer service in-game or provide your feedback through #old in compliance with channel's pinned instructions.

[undone topaz]

I need to talk to someone about an account-related issue since s9

[brisk bronze]

having trouble changing my region.

I'm unable to link the mobile number

[cyan citrus]

Can you add more details about the issue?

[cyan citrus]

What is the issue you are facing when trying to link your phone number?