questions

[median jackal]

That because you gyro is so high.

[median birch]

gyro is off

[median jackal]

Wot.

[median birch]

@granite sail

[granite sail]

i dont use gyro

[median jackal]

Well, please try to repair your game from login menu by selecting "Routine Repair".

[granite sail]

someone said its because i play claw

[median birch]

nah

[granite sail]

and too many fingers on the screen at the aame time

[median birch]

I also play claw

[static sleet]

Please try to do a Routine Repair of the game from login menu and Offload PUBG MOBILE one time, @granite sail. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App.

[median jackal]

Noo, it's because of your device.

[median birch]

what's your device?

[granite sail]

ilhone xr

ill try

[granite sail]

okay

i did that and now i have to redownload it

[median jackal]

Yes, download everything and try again.

[granite sail]

okay

[static frost]

If I purchase this do I get all of the items even if I've disassembled them when I unlocked the timed versions in the event?

And do I get the ones I haven't unlocked yet?

[static sleet]

You will have to unlock the items first, @static frost.

[static frost]

What if I've already disassembled the ones I've unlocked? Will I still get the permanent item? And if I unlock more of the rewards will they be unlocked as permanent

[celest shadow]

Yes, you will still get the items permanently even if you have dismantled it.

[static frost]

May thank you. How about the ones I haven't unlocked yet? Will they be permanent after I unlock them if I buy the pack now?

[celest shadow]

Yes. Once you reach the item's stage, you will be able to collect the time-limited and permanent item.

[static frost]

Alright thank you 😊

[granite sail]

i think its fixed now thanks guys @static sleet @median birch

[thorn sleet]

i want to change my region help me

[pallid briar]

You can change your region from the Account and Safety settings in-game.

[wind dock]

Samsung s21 ultra
5101749771
Most powerful Samsung device that it easily supports 90 fps of pubgmobile
So why i have contacted Samsung about that but they says our device is capable contact the developer to add s21 ultra with 90fps support

[clear summit]

I need help cause someone hacked my account

They added their fb and email and they keep gettin my account banned

[pallid briar]

You may refer to this pinned message, @wind dock:
#questions message

Please contact the customer service in-game for further assistance, @clear summit. You may refer to subpoint 5.4 in #faq.

[night cloak]

When is the new royale pass coming?

[wind dock]

S21 ultra not listed and long time passes waiting for 90fps support please let us to play in 90 fps

After time pass we couldn't enjoy well please make it happen

[static sleet]

Glad it is. Have fun playing.

[pallid briar]

Please refer to the message and submit using the link given.

[median birch]

what?

[vestal obsidian]

Sir I have does not receive a code on my number please help

[storm flume]

Please contact the customer service for further assistance, @vestal obsidian. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Does anybody know when is the new royale pass coming?

[fathom void]

Tomorrow.... @night cloak

[night cloak]

Okay thanks

[atomic hazel]

Can I change my linked email?

[celest shadow]

No, you cannot at the moment. However, you can change the password of your linked e-mail address.

[storm willow]

All missions done ✅ can someone let me know why it is 4976/5000. (1000UC loss)

[weak wedge]

Please put 90fps on poco x3 pro

[heavy vortex]

Refer to this. @weak wedge

[weak wedge]

:<

[graceful lava]

Hello, I have such a problem, I bought 300 uc, through the service kaspi.kz, uc do not come, wrote in support (in the game) are also silent what should I do?

here's the check

can you please solve my problem

[onyx cairn]

Please be advised that third party websites are illegal to buy UC and none of us will support you in this matter.@graceful lava

[brave wolf]

Buy UC only in game purchase and https://www.pubgmobile.com/pay

[graceful lava]

is he a third party

[echo barn]

My region not available..how i can change my region.?

[blissful kelp]

Hello, a week ago I purchased $50 UC from OffGamers website and I put the UC in my account and after a while I notice the disappearance of 1550 of the UC I ignored it. I didn't enter the game for almost a week after that I noticed the disappearance of all the UC and that I did not spend anything from them and that I I have not given my account to anyone and even if someone logs into my account they will warn me via email

[heavy vortex]

@blissful kelp

[heavy vortex]

..

[echo barn]

@heavy vortex

[heavy vortex]

Can you share a screen shot of your basic settings from game? @echo barn

[blissful kelp]

i claimed it in my account the problem is not from the website

[heavy vortex]

UC bought from unofficial sources gets deducted as a punishment.

[blissful kelp]

woow i lost my money

Do I get my money back?

[onyx cairn]

Hope you learned the lesson. Buy UC only in game purchase and https://www.pubgmobile.com/pay

[onyx cairn]

No.

[heavy vortex]

Please refer to this. @echo barn

[blissful kelp]

RazerGold is way too complicated

[heavy vortex]

You can buy in game. @blissful kelp

[heavy vortex]

or use this,it's official.

[blissful kelp]

dosen't accept paypal

[onyx cairn]

Apple and Google accept Paypal.

[blissful kelp]

Is there any way to get my money back?

[echo barn]

Region change option is not available bro

[onyx cairn]

Did you recently change your region to Europe? @echo barn

[onyx cairn]

This is nothing we can assist with.

[echo barn]

Yes

[onyx cairn]

Then you're not able to change it again due to the GDPR law in the EEA.

[gaunt basalt]

@onyx cairn Can anyone help

[onyx cairn]

Please state your issue, @gaunt basalt.

[gaunt basalt]

@onyx cairn
Recently An event came celebration team in Pakistan Region
I completed it last night and collected the reward right after i closed my game but the pan is not in my inventory now and the event is gone please help

[echo barn]

GDPR law mean

[gaunt basalt]

@onyx cairn ?

[median jackal]

General Data Protection Regulation (GDPR).

[median jackal]

Are you sure, you collect that reward?

[candid iron]

Tdm 20ms classic 60 to 103ms….. help# massive desync. Almost unplayable

[tawdry fable]

When this season Royal Pass will be locked

[lucid tide]

Hey! Is there any option to punis thief in metro? 5275737714 this guy stolen my cobra mk14, then i killed him and im frozen so i lost all my items. Full lvl6 sf. Its really unfair in metro

[devout wind]

I have a problem everytime i enter champion islands i meat invisble enemies and they kill me and i cant kill the

[median jackal]

Have you tried others network?

[devout wind]

@static sleet

Pls help

[median jackal]

Before few hours of RPM6.

[devout wind]

I have a problem everytime i enter champion islands i meat invisble enemies and they kill me and i cant kill the

[median jackal]

Please leave a feedback in #old compliance with pinned instructions. You can also try to repair your game from login menu.

[devout wind]

I have tried it from multiple devices a iphone 13 pro max, ipad 2021 pro
And a black shark pro 3 and a red magic phone

And still some enemies are invisible

Not all of them

Some of them a re invisible and its annoying i keep dying

[median jackal]

Refer to this response again, @devout wind.

[devout wind]

Who are you

[median jackal]

You can try to repair your game from login menu by selecting "routine repair".

[devout wind]

Stop i already told you

[median jackal]

I'm just a player like you, I'm just advising you. Okay wait for moderators, they will tell you same.

[tall forum]

oiii

metro royale glitch is still working

can u fix it

[candid iron]

I have tried

Nothing works

Tdm is constant 20ms

[patent kiln]

Pubg on twitter asked me to contact 403 #4903

Can someone help me aha.

[wanton mason]

Can i Pubg mobile beta invitational code from someone

[patent kiln]

I have a website that is dealing hacks

[mossy pelican]

Yo I got banned from PUBG

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mossy pelican.

[main vale]

Hi iam Indian pubg mobile player after game stopped I haven't liked to play bgmi. as there are many western friends i don't like to play leaving them.if i login in bgmi do i atleast get all my Indian friends back i.e friends added by random

[inland zenith]

146 on Europe? Lol
I almost always have a ping of 40 in Europe

[gaunt aurora]

I want to change my region but it showing time of 100+days

[pallid briar]

No. You can get the beta invitation code form the in-game event.

[wanton mason]

@pallid briar actually in our country ... Game is banned

[pallid briar]

Feel free to report it using the in-game report feature or via #old following the instructions that are pinned to that channel.

[pallid briar]

Unfortunately, we are unable to assist you in that case.

[pallid briar]

You will be able to change your region after the cooldown has ended.

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE. The game versions are not related. Feel free to ask this in their relevant Discord server instead.

[gaunt aurora]

I want to remove my email air phone number

I want to remove email and phone number linked

My phone number and email are linked I want to remove

[pallid briar]

Unfortunately, you can't unlink your third link email or your number since it is not a feature yet.

No need to spam.

[gaunt aurora]

Ok

[snow pollen]

#WTF i have reinstalled PUBG on PC 4 times since yesterday after update it gets restarts with blue screen

[night cloak]

Beta link for the new update?

[candid iron]

I stay in Washington state. It’s supposed to show 20ms. I get 20ms in tdm but rubbish ms in classic especially solo

[lethal bobcat]

is there anyway to redeem it today is the last day and all missions and weekly activity and match time are over

[main vale]

Can u provide relavent link

[static sleet]

Feel free to browse the Internet for such information.

[pallid briar]

You will be able to get it from the Beta invitation event in-game.

[pallid briar]

If you require assistance regarding PUBG MOBILE on Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

[blissful kelp]

There's Logs in PUBG Mobile I can see my UC transactions ?

[rugged apex]

Please help i want to change my region in Pakistan

[night cloak]

Hello guys,
who can help me to unban my PUBG account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[median jackal]

Maybe no, you may contact with in-game customer service.

[median jackal]

In-game settings > Account & Safety > Country / Region.

[blissful kelp]

how i can contact the customer service?

[rugged apex]

Sir please help me I want change my region

[static sleet]

Refer to #faq 5.4 for further information on how to contact the customer service in-game.

What is the issue when attempting to change the region, @rugged apex?

I deleted your video upload because it contained private information, such as your phone number, @rugged apex.

The reason you can't change your region is because your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation.

[night cloak]

Hi why still not coming premium crete to turkey region 😥, is it forever not coming 2nd premium crete ?

[quartz moth]

Is squid game, game mode coming today or tomorrow

[median jackal]

Feel free leave a feedback about this in, #old. Compliance with channel's pinned instructions.

[west vapor]

Looks like tomorrow 20/12/2021

[elder surge]

Hello my ingame headshot sound is not working . I mean Ting ting sound👀

[celest shadow]

Have you enabled this option from your in-game settings?

[elder surge]

yes bro i did that

[tall forum]

new map new glitch xD

[celest shadow]

It should work then. You must headshot the enemy to hear the sound effects.

[elder surge]

I know but its not working

[celest shadow]

Please submit a report regarding your issue in #old. A video recording is highly recommended.

[elder surge]

So there is no solution?

[celest shadow]

Not at the moment since you are one of, if not, the first player to report this.

[elder surge]

Even my friends also having same issue . They dont have discord to report . I repaired my game and reinstalled still I face the same issue. Anyway thats not a big deal ok bie

[mild shadow]

how can I change my region

Not Server

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. This is why the option is not available for you.

[keen solar]

What’s the solution to “update download list”

Can’t get past that after reinstalling

[pallid briar]

Where do you currently reside, @keen solar?!

[keen solar]

USA

[pallid briar]

Try using a DNS referring to subpoint 4.3 in #faq and see if that helps.

[keen solar]

It’s using dns

Google dns

[pallid briar]

Could you try using a different internet connect possibly?

[keen solar]

Tried data

No Wi-Fi

And wi do

None work

All I did was reinstall

It worked prior to reinstall

[pallid briar]

That's a bit weird, have you tried reinstalling again?

[keen solar]

Several times

And I actually use the 1.1.1.1 app

Per your faq

[pallid briar]

What device are you using, @keen solar?

[worn ore]

I request you please remove copyright strike from my channel I will not do any mistake in future"

[pallid briar]

Please send your concern in community and wait patiently for a response, @worn ore. We may otherwise have to mute you.

[eternal sandal]

Fzm?

[pallid briar]

Could you please elaborate what you mean by that?

[eternal sandal]

Do you speak Russia ?

[pallid briar]

No, and please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[eternal sandal]

help me please, my facebook was hacked in a pubg, and a stranger was tied and tweeter was tied too, r now a stranger to enter my account, and my mail remained 5357465087

[pallid briar]

Please contact the respective customer service of the social media platform and recover your compromised login method. Please contact the customer service in-game to unlink any unauthorized social media account.

[eternal sandal]

can you please give a link on VKontakte?

[honest shuttle]

Anyone Help Me

How to fix Huawei y7 2019 multi touch problem

My screen is broke

[eternal sandal]

can you please give a link on VKontakte?

[pallid briar]

You can try using the link below:
https://vk.com/

[pallid briar]

You should consider fixing that then. You can try performing a routine repair and see if that helps.

[honest shuttle]

Ok thx how i can join pubf iPhone 13 tournament

[serene bear]

Will mirror world mode removed from tomorrow???

[eternal sandal]

Please give me a link to the support service on VKontakte

[median jackal]

No information.

[pallid briar]

No information regarding this sadly.

[eternal sandal]

Please give me a link to the support service on VKontakte

[honest shuttle]

I made a new acc cause i can't login my main on this phone only on my dad phone but he's on ship how i can join iPhone 13 tournament?? With new acc

[pallid briar]

Sadly, I'm not very familiar with the VK but you should get it from their website. You can also try Googling.

[honest shuttle]

Yow ZiStenz

[pallid briar]

Which event try you referring to?

[honest shuttle]

Asia

At monday

[pallid briar]

Could you possibly provide a screenshot?

[honest shuttle]

My account got lock

And only on my dad phone i can play but hes on ship idk how to fix this cause we alr put the card we use on trash

It has m416 glacier for free from crates

[keen solar]

iPhone

[pallid briar]

Please contact the Facebook customer service to recover your lost social media account. I'm not sure which event you are talking about, sadly.

https://www.facebook.com/help

[honest shuttle]

And its not real acc its from my sister her Role Play Account

So i can't recover 😭

[pallid briar]

Got it! Could you try the possible solution below?

Try restarting your phone & off load unnecessary applications or other stuff that may hinder the update.

[honest shuttle]

When i start pubg i dont have acc to play so i used her acc

[pallid briar]

Unfortunately, we are unable to assist you in that case. Feel free to contact the customer service if you wish to do so.

[honest shuttle]

I dont think i cannot attend pubg iPhone 13 tournament with new acc and also i got multi touch problem it's 00.1 percent to win

[keen solar]

That’s very vague, seems like the application is broken, not other applications

[pallid briar]

Sadly, I'm not really familiar with your device. You may wait for someone elses response. Feel free to report the issue in #old following the instructions that are pinned to that channel.

[keen solar]

It’s an iPhone

How uncommon is that

What logs exist on install that can be used

[cerulean scroll]

Please try to Offload PUBG MOBILE one time and reset your device settings. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App. To reset your settings, go to your device settings > General > Transfer or Reset iPad > Reset > Reset All Settings. Restart your device and see if it will make any difference.

[keen solar]

Doesn’t work

[cyan citrus]

Hello! For how long have you been facing this issue, @keen solar?

[honest shuttle]

How to join event bruh

I want to show how hard to play without multi touch

And no gyro scope

[honest shuttle]

Hi How To Join IPhone 13 Tournament My Bro??????

[cyan citrus]

Please refer to the following announcement for more information, @honest shuttle.

#events message

[honest shuttle]

Hi i got question

[cyan citrus]

Please state your question, @honest shuttle.

[honest shuttle]

Uh My Main Got Locked On Facebook And The Phone Number Is Not On Me Cause My Parent Put It On Trash Like 4 months ago

And

Its not a real acc its from my sister her role play account

See

[cyan citrus]

You may need to contact Facebook's customer service for further assistance with this, @honest shuttle.

[honest shuttle]

I made a new account and my phone got multi touch issues and i want to join on pubg iPhone 13 tournament i can join or not?

[cyan citrus]

Yes, @honest shuttle. You can join.

[honest shuttle]

Oh

I thought not

[cyan citrus]

You may refer to the announcement again for more information, @honest shuttle.

[honest shuttle]

And

My phone lag cause of new update when i play normal map like erangle

[honest shuttle]

And is the event now available? To join or it started

And what is the i mean the reward

Sorry

[cyan citrus]

As mentioned earlier, please refer to the announcement in #events for more information. All the details are included there.

#events message

[honest shuttle]

Its reward

Ok

Is it on pubg channel so i can see if its started @cyan citrus

[cyan citrus]

The details will be uploaded in the #events channel, @honest shuttle.

[honest shuttle]

Kk tysm ik u but i dont remember ur old name

[cyan citrus]

You are most welcome.

[honest shuttle]

U the old bot with like Astronaut Profile?

[storm flume]

Please avoid going off-topic, @honest shuttle. You may have unrelated conversations in #chat.

[honest shuttle]

@cyan citrus Is Spider Really Gonna Be On Pubg Cause I Think It Will Make The Game More Laggy

[cyan citrus]

Yes, @honest shuttle. Please refer to the following announcement and keep an eye on #news for more information.

#news message

[honest shuttle]

Ok thx Bunk

[keen solar]

Two days now, I just reinstalled the app

[cyan citrus]

Got it! Thank you, @keen solar. Please go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference, @keen solar.

[high comet]

Hey <@&481161015728406538> I have problem with my data transfer with bgmi they recommend me to ask support in pubgm support.
Sorry you can't continue,as were abnormalities with your account data. It's they dialogue pop up always when ever I try to transfer it please help me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @high comet.

[high comet]

Please don't reply with bot 😑

[cyan citrus]

We provide community support, and that only for PUBG MOIBLE, @high comet. Also, do not mention the moderator role unless there is an exigency related to this Discord server.

[high comet]

Then why this game mentioning your game it's not my fault they recommend me so I'm asking here

[cyan citrus]

We don't answer for them, @high comet. You may try to contact customer service in-game.

[arctic tulip]

Sir help I am change my pubg region

[high comet]

I want only one answer for which reasons my account is abnormal in PUBG mobile global version please list out it I will check it which mistake I have done with my account

[median jackal]

Hello, what's the issue your are facing. When you trying to change region.

[cyan citrus]

Again, not something we can help with. As mentioned earlier, you may try to contact customer service in-game.

[arctic tulip]

My region was not change to Pakistan

[high comet]

@cyan citrus nice response 💔 thanks 😑

[median jackal]

Please answer my question accordingly, @arctic tulip.

[arctic tulip]

I am changing my region but not change

[median jackal]

Unable to help you, if you are not describe your issue properly.

[storm flume]

Please do not use languages other than English, @arctic tulip. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[high comet]

@arctic tulip are you user of global version or any other versions

[keen solar]

It detects an update, gets to about 3.9 / 20mb then stops

[arctic tulip]

Global version

[cyan citrus]

Might be an issue with your network connection. Can you try to toggle the Background App Refresh for all applications? Try to disable it if it enabled. Enable it if it is disabled. Restart your device few times.

[arctic tulip]

Ok

Thanks

[cyan citrus]

VPN usage is not recommended. Don't make inapplicable comments in the support channel and do not misguide other users.

[sturdy escarp]

Give back pubg for tencent this game is trash right now

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sturdy escarp. Remember to read through #faq before asking questions in the support channels.

[arctic tulip]

Sir please help me I want to change my region

[cyan citrus]

You need to describe the issue you are facing when changing your region, @arctic tulip.

[light mortar]

Please help me my account got hacked

[gray river]

Can i use hacks

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media accounts for further assistance with this.

[light mortar]

They are not replying, everyday hacker log in to my account and disturbing me i cant play with my account.

[gray river]

😂 she is searching my id to ban me

[honest shuttle]

Hello Is My Teammate Bot?

See MrBill Moves Like A Bot He Shoot Me But The Enemy Is On His Back

We Got Killed By An Chinese Guy Cause He Didn't Get In On The Car

[gray river]

I'm banned from discord

[cyan citrus]

This is not something we can help with through the community. A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently while they get back to you.

[light mortar]

Using hack is prohibited

[honest shuttle]

Yes ur right and ur phone will get block by pubg

[light mortar]

I have spent a lot of uc rather that this my old my 🙂

@cyan citrus

[cyan citrus]

Again, not something we can help with, @light mortar. We only provide community support and we are not affiliated with customer service.

[light mortar]

He is threating me that he will ban my account, what is pubg doing?
We spent a lot of money on this game and they cant help us when we needed the most

[cyan citrus]

You have already been answered, @light mortar. Your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. For further assistance, please continue with the customer service and avoid repeating the same thing.

[keen solar]

Works now, thanks

[cyan citrus]

Glad to hear that, and you are most welcome, @keen solar.

[light mortar]

Why i can't connect my phone number @cyan citrus

At least i should connect it otherwise that hacker will connect it

But i cant linked my number

[cyan citrus]

What is the issue you are facing when trying to connect your phone number, @light mortar?

[light mortar]

Code is not coming

[cyan citrus]

You may try again to another time or contact customer service in-game for further assistance with this, @light mortar.

[light mortar]

Seriously again?
How many times i need to tell you that they don’t reply means they are not helpful.

How matter of sorrow that my account and am getting threats from hacker.
How helpless i am

@cyan citrus i have tried many times

[cyan citrus]

You may refer to my this response again, @light mortar.

[honest shuttle]

Uh How To Join Pubg Tournament U Need Clan?

Full Clan?

@cyan citrus

[cyan citrus]

Which tournament, @honest shuttle?

[honest shuttle]

Iphone 13 or solo

[cyan citrus]

I believe I have answered you before, @honest shuttle. You can find all the information in the event details.

[honest shuttle]

Is iPhone 13 for everyone or not? Event

[cyan citrus]

It is.

[honest shuttle]

Oh ok

Tysm

[bronze belfry]

Where would I go to get a ban appeal got banned for no reason it’s funny at this point

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze belfry.

[meager pumice]

@cyan citrus any more missions for this two events?

[median jackal]

Today is last day of Anna's event and no information about Limited UC's event.

[meager pumice]

Any information in future?

[median jackal]

Unfortunately no.

[meager pumice]

Oke thanks for help@median jackal

[median jackal]

You are welcome.

[sharp sand]

Rp group

[median jackal]

Please move to, #activities.

[cursive parcel]

hello i need help someone hacked my account and linked with phone number i need unlink number

[storm flume]

Please contact the customer service for further assistance, @cursive parcel. Refer to subpoint 5.4 in #faq for further information.

[cursive parcel]

i need talk with someone

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @cursive parcel.

[hushed zealot]

When does the bonus challenge shop refreshes ?

On every Monday or on every Wednesday ?

[fossil badger]

There is someone who puts a bad picture and tries to hurt me and sends me and my friends an add and annoys us. I tried to write to the company inside the game, but to no avail.

[cyan citrus]

Did you check your private message, @fossil badger?

[fossil badger]

Ok

[cedar shard]

Can i send some lib files and lua scripts ? i want the developer to check them

[honest shuttle]

@cyan citrus Hi Im Using My Sister Old Phone And I Tried To Use Her Gyro And Its Delay How To Fix?

[cedar shard]

her phone is too old

[honest shuttle]

Its 8.10 version and 6gb left cause i download pubg

3 gb ram

So lag and delay gyro

@cyan citrus

Do u saw that

[prime isle]

My bad

Wrong pic

Camera is bugged

[honest shuttle]

Glitch

[lavish holly]

How to fix

[honest shuttle]

Camera got bugged

[lavish holly]

I have it in real life with my spine

[void finch]

idk how can i help u

but

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in feedback in compliance with the channel's pinned instructions.

[honest shuttle]

How to fix delay gyro

[lavish holly]

Buy new potayo

[pallid briar]

Try performing a routine repair and see if that helps.

[lavish holly]

Damn its wrong server i thought its my friend one

My bad

[honest shuttle]

I dont have Money that's why i want to join iPhone 13 tournament but idk if i can join

[lavish holly]

Everyone can join

[honest shuttle]

Oh

Bruh U Guys Sending Pics

[lavish holly]

No man i was chexking my gallery on discord and it send itself

[median marten]

please help me

[pallid briar]

Feel free to do that elsewhere, @lavish holly.

[pallid briar]

Hey! how can we help you?

[median marten]

plz

[regal urchin]

now a girl from saudi arabia will die she lost her account after her twitter account was hacked for a few hours and transferred to BGMI she didn't sleep for days
she spend more than 20.000$ US on this account
now pubg support promised her the account will be back before 5 days
after 7 days they closed the chat
nice work if she die or went to the hospital i promise everything will be in the news and i will make it a scandal for pubg
i have every chat every thing on recored and i will make a good story about how pubg steal us

[cyan citrus]

Once your account has been transferred to another version, you will not be able to use the same account again in the global version of PUBG MOBILE, @regal urchin. For further assistance with this, you may try to contact customer service in-game.

[storm flume]

Please do not use languages other than English, @median marten. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[regal urchin]

yes and her twitter was hacked for a few hours and she lost the account completely

[regal urchin]

i tried and they told us the account will be back in 5 days after 7 days the chat restart

[regal urchin]

please before she get more sick help her

[regal urchin]

you need to close the transfer to PGMI this easy its like you need to help the hackers

[cyan citrus]

This is not something we can help with through the community, @regal urchin. Your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. Should you require any further assistance, please contact customer support in-game.

[honest shuttle]

Hey @cyan citrus Why My Aim Assist Is Nothing

and so laaaaag

[regal urchin]

i know she is 20 year old girl and she didn't give her password she from KSA and was hacked from indonesian
she was hacked listen big defferant you need to protect her not give an easy way to the hackers to steal the account easy

[cyan citrus]

Again, not something we can help with through the community, @regal urchin. As you have already been answered, please avoid repeating the same thing.

[night cloak]

Hi

[cyan citrus]

Hello! How can we help you, @night cloak?

[night cloak]

Is there technical support for the game PUBG?

[cyan citrus]

Please state your issue, @night cloak.

[honest shuttle]

@cyan citrus Is it Okay To Use Jm Tools Or Not? Or Any GFX

[cyan citrus]

No. That's against the terms of service of the game and will result in an account suspension.

[honest shuttle]

Oh

How We Play With Much Lags Buy New Phone?

[cyan citrus]

Not our concern.

[honest shuttle]

Oh

Then What

[storm flume]

Please do not use languages other than English, @rich crane. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@rich crane Contact the customer service for account related issues.

[rich crane]

and where is it?

[night cloak]

@rich crane In-game. Others are for general inquiries.

[rich crane]

thanks

[south imp]

I try to buy uc but i get this error?

[night cloak]

@south imp Contact the customer service to lift the restriction.

[fierce night]

hello i have been rp prime plus member for 4 times now and they reset it to 0 i couldn't get the royal pass supporter tag

why is that??

[south imp]

on the game itself?

[fierce night]

it wrotten if i buy this time i will get it and after i did so it reseted to 0 ! wtf

[night cloak]

@south imp Yeah.

[fierce night]

like i have to purshase it again for a whole year so that i get royal pass supporter tag and gold plan

[night cloak]

@fierce night Prime plus is a subscription service. It means you need to keep it consecutively and not cancel it.

[cursive pulsar]

everyone can get skateboard on ace tier?

[pallid briar]

You will be able to collect it from the cycle rewards if you have reached Ace tier or above in C1S1, C1S2, C1S3.

[fierce night]

i didn't cancel i get it always! also when i tried to purshase it now it shows that will give me the tag when i did so they reset it to 0!

no bloody logic

[night cloak]

Could you share a screenshot?

[fierce night]

it was wrotten ! purshase it now and will get the tag what kind of scam is this

i already brought it it no more showen

[night cloak]

Maybe a friend has it? There might be certain conditions you need to complete.

[modest robin]

marhaban hala mushkiluh ani tabanadat wayh hak ani lieab kim wahad altabanud qadiqi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest robin.

[fierce night]

didn't understand ?

[south imp]

contacted them and idk

its just giving me bot response

[night cloak]

The banner that had the offer. Maybe your friend has it too?

@south imp Follow the bot’s options.

[fierce night]

there is no friend entering my account or his account with my ipad

phone*

it was lighiting before i purshase means that i will get it when i purshase it back to 0 lol ?

[summer shuttle]

Why is it this game is soo money hungry now with these gun skins thinking, the normal 200 spins & guaranteed weapon is gone with no luck of knowing if your even getting it once & spinning 400-500 times without getting it is ridiculous & possible 1 material flushed like what is that tho scamming players theirs money bring back the old spins

[night cloak]

Not your account 🤦‍♀️

[fierce night]

what?

[night cloak]

I need to see the screenshot of the offer you got. Maybe find it in #media?

[fierce night]

no i got it before purshase because it is the 4 time i prushase it

[hushed zealot]

Can anyone reply to my question above ?

[night cloak]

It might be a welcome back offer. Sorry, I never canceled my prime so no idea.

[fierce night]

it was full charged the line under

[night cloak]

@hushed zealot Could you copy paste?

[fierce night]

nethier i

[night cloak]

Do you have a screenshot of the charge? Or, is it gone once you got it?

[hushed zealot]

When does the bonus challenge shop refreshes ? On every Monday or on every Wednesday ?

@night cloak i did

Help me guys

[glacial stump]

when does season reset

@night cloak

[night cloak]

@hushed zealot I do not think the shop refreshes that frequently. Did it refresh for you every week in the past?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @keen glen.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[night cloak]

@glacial stump The new Royale Pass season is coming in just a few hours.

[glacial stump]

but rank wont reset right?

[night cloak]

@glacial stump No. Rank season will reset in January.

[frosty spindle]

Hello, I would like to know if it is possible to restore the account if Facebook was demolished to me, but the pubg was tied ONLY to Facebook

[glacial stump]

@night cloak gonna buy me the rp right? <333

[hushed zealot]

In rule book , it states it refreshes on a weekly basis

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance, @frosty spindle.

[hushed zealot]

It is my first week ever playing bonus challenge

[night cloak]

@glacial stump Royale Pass is free.

@hushed zealot It vary from country to country. May I know what is your country?

[hushed zealot]

I'm from Australia , but i changed my in game region to Israel

[night cloak]

Ohh

I unfortunately do not know about Israel.

[glacial stump]

what?????

[night cloak]

Yes. It is free for everyone.

[glacial stump]

the premium one?

[pallid briar]

The Royal Pass itself is free for everyone, the Elite Royal Pass is 360 UC and the Elite Royal Pass Plus is 960 UC if that's what you are looking for.

[wind glacier]

Does anyone know why I can't put my name on the top, it shows that there must be a maximum of 14 letters but I only have 13 in my name so it should work

[hushed zealot]

That's because you used those special symbols

[night cloak]

Hi
I got banned by the system for less one day ..

Can I please know the exact reason ..though I never ever use any cheating or hacking methods or files on my account or device ..plz reply
My ID 5121558480

All respect 🙏🏼

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@cyan citrus hey, I am the one who was complaining to you about twitter login faultier yesterday

The problem turns out that my IP address was blocked to login to this acc so the solution is to use mobile data or different IP address . I wanted to share this so you could help anybody who could face similar problem in the future:-)

[harsh siren]

Hello

I have one question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @harsh siren. Remember to read through #faq before asking questions in the support channels.

[fossil badger]

Can you help me

[harsh siren]

My Twitter account was stolen and the thief tried to unlink my Gmail account and tried to ban my account for a week through third-party programs and then ban the account for ten years. Can I do something by writing to support in the game?

[hallow bough]

delete my emal please in account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh siren.

[hallow bough]

Hello, I want to untie the game mail, since it was hacked through Google, all the data is there, please unsubscribe to me.

I have questions

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @hallow bough.

[cyan citrus]

Thank you for the information.

[night cloak]

It happen to me that a spammer took my twister account and changed the email and the password , I immediately emailed twitter support to redeem my twitter acount and they did in couple minutes

[bold pumice]

So would you classify this as cheating and or hacking. We wasn't playing advanced mode

[plain socket]

S

sharpshooter achivment was not count

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @plain socket. You can also submit a report in #old in compliance with the channel's pinned instructions.

[ember iris]

Hey support, i am trying to change region but not getting mobile verification code. I tried in game support but got nothing

[cyan citrus]

We are unable to help you with this, @ember iris. Please try again at another time or contact customer service again.

[ember iris]

I have tried multiple times now and totally frustrated with it. The customer support keep suggesting but i cant get any reply from there

[granite sail]

the royal pass just ended i was on tier 47 NOOO

is there anyway i could have more time

[violet aspen]

wall hack

[cyan citrus]

Again, not something we can help with. You can report the issue through #old in compliance with channel's pinned instructions.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @violet aspen. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[neat oracle]

@cyan citrus how do we download the squid game map

i do not see it

anywhere

[cyan citrus]

Sadly, not.

[cyan citrus]

There is no Squid Game mode.

[neat oracle]

the new mode

[granite sail]

can i spend uc to get to 50

[plain socket]

I try to contact tencentgame support
They don't Ripley yet . They tell me on December 2.. and Today December 20. What do I do

[neat oracle]

“React Survival”

[cyan citrus]

No, because the current Royale Pass has already ended.

[cyan citrus]

Customer service receives an enormous number of requests every day. This can cause a delayed response. Unfortunately, this is not something we can help with through the community. You can wait for their response or send them another message as a kind reminder.

[ember iris]

Is there a way i con directly talk to customer service instead of all the suggestions?

[cyan citrus]

That will be available today. We don't have an exact time when it is going to be available.

The only way you can contact the customer service is through in-game, @ember iris.

[ember iris]

I tried in game but i never reach to the point where i can talk to live support

[neat oracle]

well the only way it seems like is wasting a room card, the only way to download it from 😭

[cyan citrus]

I have already answered you before. This is not something we can help with through the community.

[granite sail]

im so mad bro

give me like 20 mins

to max it

i want the new skin

[ember iris]

I know you can't help with region change problem, but can you help me out with support email or anywhere i can reach out to support?

[cyan citrus]

You have already been answered, @ember iris. Please avoid cluttering the support channel by repeating the same thing.

[cyan citrus]

I have answered you here, @ember iris. The email is meant for general queries and not such issues.

[summer wolf]

I'm facing ABNORMALITIES issue with my account ID:5612745382

BGMI CS said to CONTACT PUBGM CS.

Kindly check what is the issue and give us a solution. While transferring to BGMI this issue showing repeatedly . I don't have any thing abonormally, Kindly check it ASAP.

ADMINS PLEASE REPLY.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @summer wolf.

[cloud pasture]

I can't log in ??

[storm flume]

Please contact the customer service for further assistance, @cloud pasture. Refer to subpoint 5.4 in #faq for further information.

[cloud pasture]

??

Bunk

[somber sage]

Hey PUBG mobile I want to unlink my phone number how to do so?

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment, @somber sage.

[cloud pasture]

I can't log in

[somber sage]

Are you going to bring up any feature related to this?

[cyan citrus]

No information regarding this, @somber sage. You can provide your feedback through #old.

[cyan citrus]

Try to change your password or try to log into the account with verification code. If the issue is persistent, contact customer service in-game for further assistance with this.

[cloud pasture]

I can't get code in email

༎ຶ‿༎ຶ

[cyan citrus]

Not something we can help with, @cloud pasture. Contact the customer service for further assistance.

[cloud pasture]

Ok

[summer wolf]

@cyan citrus hello

@cyan citrus hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @summer wolf. Remember to read through #faq before asking questions in the support channels.

[lucid token]

No recoil

Obviously it’s unfair

[sinful hornet]

I need help my game won’t load pass this for weeks now I deleted the game n reinstalled it n nothing

[cyan citrus]

Hello! Please mention your device, @sinful hornet.

[sinful hornet]

iPhone 8 Plus

[cyan citrus]

Please go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference, @sinful hornet.

[glacial stump]

i bought 8000uc but i only go 4,100

?

[cyan citrus]

Please contact customer support in-game for further assistance with purchase-related issues, @glacial stump.

[mellow apex]

Hi

[glacial stump]

yes>

[glacial stump]

those nngas dont help

[cloud pasture]

Bunk can you reply

[cyan citrus]

I have already answered you before, @cloud pasture.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mellow apex.

[woven wave]

I will change my account region Bangladesh region help me

[cyan citrus]

Could you please elaborate and add more details about the issue you are facing, @woven wave?

[woven wave]

I want to come from Libya region to Bangladesh region but for this I need Bangladesh mobile number I have to give a code after giving mobile number but that code does not come

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @woven wave.

[tranquil widget]

I accidentally registered in the Vietnamese version and I have tried to communicate many times with employees to transfer my data to the international version.

[cyan citrus]

Once your account has been migrated to another version, you will not be able to use the same account again in global version of PUBG MOBILE, @tranquil widget.

[tranquil widget]

But I paid a lot of money for it and I don't want to lose it and I live in Germany and I can't download the Vietnamese version that's why I want to transfer my data to the global version

[cyan citrus]

This is simply not possible, @tranquil widget.

[tranquil widget]

Will my money go like this because my data is not being transferred I'm a German citizen Why do I have to play in the Vietnamese version

[cyan citrus]

You have already been answered, @tranquil widget. Your account security is your own responsibility. There is nothing we can do to help you with this. You may try to contact customer service in-game or create a new account.

[tranquil widget]

I have tried many times to contact the customer seevice, but there is no answer

[cyan citrus]

Again, not something we can help with, @tranquil widget.

[cyan citrus]

The RP voucher was most probably used when you created RP group, @tall silo.

[ionic temple]

Hello. I was playing metro royale and my friend is giving me equipments in map 1. Right after we exit I got kicked out of the mode and it says it’s beta testing and I’m not invited. How to solve this?

[cyan citrus]

Please contact customer support in-game for further assistance with this.

What didn't you get exactly, @tall silo? Can you share a screenshot of the item?

Yes, I do.

[night cloak]

can i request a refund from midas buy?

[cyan citrus]

What do you mean you didn't get it? Could you please elaborate or share a video recording or screenshot?

[night cloak]

i meant to buy $6 royal pass one but it made me buy the $15 one for no reason

[cyan citrus]

Not something we can help with, @night cloak. You cannot refund the in-game purchased items.

[dusty crow]

https://streamable.com/huj0tj

Joystick bug

@golden wraith

[ionic temple]

The “customer support” does not provide an useful or related article/solution.

[storm flume]

Please avoid going off-topic, @tall silo. You may have unrelated conversations in #chat.

[cyan citrus]

This is not something we can help with through the community.

[ionic temple]

Then let me ask this way. How can I find real help on my problem? Thank you.

[cyan citrus]

The only way you can contact the customer service is through in-game, @ionic temple. We are not customer service.

[ionic temple]

Ty

[cyan citrus]

You are welcome.

[dusty crow]

help

[novel canopy]

Hi

I have a problem

Hello i have a problem with buying a uc when i try te buying it it sey your account may be at risk how can i fix it

[storm flume]

Please contact the customer service for further assistance, @novel canopy. Refer to subpoint 5.4 in #faq for further information.

[novel canopy]

How can i contact with the customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @novel canopy.

[novel canopy]

I didn't get any solution

[bitter bison]

account problem

[cyan citrus]

If you have purchased UC from unofficial or unauthorized sources in the past, the UC will be deducted until the total amount has been recovered, @bitter bison. Should you require further assistance with this, please contact customer support in-game.

[cyan citrus]

Could you elaborate?

[bitter bison]

Yes

Every single day

I can put us

[cyan citrus]

Could you elaborate, @bitter bison?

[bitter bison]

From 1 second UC the is gone

[topaz timber]

@cyan citrus hello

[cyan citrus]

Please refer to my this response, @bitter bison.

[cyan citrus]

Hello! How can we help you?

[topaz timber]

Ys please i send alot of messege

Check ur inbox please

[cyan citrus]

State your issue here, @topaz timber.

[topaz timber]

Ok

Please i want to know about account my son is banned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @topaz timber.

[novel canopy]

Bro my problem how can i fix it?

[cyan citrus]

You have already been answered, @novel canopy. Please contact customer support in-game for further assistance with this.

[novel canopy]

I contact him already it is a robot answers

[cyan citrus]

You will need to record your issue through AI and select the available options according to your issue, to connect to a customer service representative. This is not something we can help with through the community, @novel canopy.

[hexed light]

What happened to the mirror realm / arcane themed battle pass? why it go away and can I still access it and get stuff from it??

[cyan citrus]

That Royale Pass has ended, @hexed light. You can find the new Royale Pass in-game.

[hexed light]

What come on 😤

[sly saffron]

hlw i need helo

Is anyone there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sly saffron. Remember to read through #faq before asking questions in the support channels.

[sly saffron]

Hlw i need help?

Anyone's there

hlw

Hlw

Hle

Hlw

Hlw

[west vapor]

Please state your issue, @sly saffron

[sly saffron]

I have not been able to enter the game with cellular data since yesterday?

@west vapor

I have not been able to enter the game with cellular data since yesterday?

[west vapor]

What device do you use? And where do you reside ?

[night cloak]

Having this error while transferring my data to Battlegrounds Mobile India. Please help 😃

[night cloak]

ID details~
Character ID: 5154308506
Nickname: STsएजेंट

[wispy crow]

@lime juniper how Can we Complete Jinxed achievement as Premium and Classic crates worth has been reduced from 120Uc To 60Uc

[sly saffron]

Device Pocophone F1 and Bangladesh

@west vapor

[west vapor]

Can you provide a screenshot?
Is it stuck on the loadingscreen?

[elder surge]

Hi my last 2nd rp reward that is The 250 rp points is missing.

[sly saffron]

@west vapor

[elder surge]

Last season Rp reward point card m6 is missing from my inventory pls help me to get it

[west vapor]

Try using a DNS referring to subpoint 4.3 in #faq and see if that helps.

[elder surge]

Anyone can help me with this problem?

I was having m6 point card now it’s missing

[carmine parcel]

Hii

[silver bison]

I play metro and my talents never works, is there a reason for that or am I doing something wrong?

[sly saffron]

@west vapor

[vagrant forum]

There was no M6 point card in M5 rewards. It's always the same, the first RP of every update does not have a point card for the next month.

[north burrow]

I have a major problem.. my account has been hacked and hacker has linked his email account in my pubgm account. he unlink my social media link from my account and ban my account using 3rd party apps so that I can't open my account .. I reported to customer care and give proof but no any effective answer form them😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north burrow.

[rocky raft]

Moderator offline

[sick shale]

Is there anything I can do for you?

[rocky raft]

No bro just for asking sorry 😫

[knotty pulsar]

برجاء التواصل معي بالغه العربيه

[storm flume]

Please do not use languages other than English, @knotty pulsar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[knotty pulsar]

اريد ان اكلم شركه ببجي

[storm flume]

Please do not use languages other than English, @knotty pulsar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[red sage]

Hello help me i didn't got 5mb update today and one of my vng player frnd got 5mb update and now i can't invite him in lobby

[sick shale]

Please join PUBG MOBILE MENA server for assistance in Arabic language.

[winter fiber]

There is a glitch in New squid mode. Can go inside the blue line before the countdown finishes.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @winter fiber. You can also submit a report in #old in compliance with the channel's pinned instructions.

[knotty pulsar]

كيف انضم الي خادم ببجي للمساعده في اللغه العربيه

[storm flume]

Please do not use languages other than English, @knotty pulsar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@knotty pulsar

[knotty pulsar]

شكرا

[sick shale]

You welcome. Please remember to keep it in English in this server as per as the #735483472432594994.

[subtle bison]

My friend does not have the latest version

But there's nothing to update already.

[sick shale]

Update may be delayed to some regions, please be patient.

[bronze vapor]

I am getting same issue :(

Does minor in game update can cause that message too?

[sick shale]

Update may be delayed to some regions or devices, please be patient.

[subtle bison]

Alright

[void sandal]

Hi, help my

my account was blocked, for an unknown reason, I have been in the game since season 6, made a large number of purchases, played a large amount of time, all photo screenshots and account id are attached, please contact me, this is not fair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void sandal.

[normal fox]

what are the yellow flames in erg?

[night cloak]

Helo

[hoary reef]

unable to access my primary game account after 0.18.0 global update
It's asking me to open new account now
I have to link my primary account with bgmi now
What's the solution? Anyone?

[night cloak]

Helo

[west vapor]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak .

[gilded portal]

I’m absolutely agree with him, me playing with him together a long time. And he never broke the rules

[west vapor]

We are unable to handle such matters through the community because we are not affiliated with the customer support team.

Please contact customer service in-game for further assistance with account related issues.

[gilded portal]

Ok thanks

[night cloak]

Help anyone?

[static sleet]

Please contact the customer service in-game or the customer service of the game version you want to transfer your account to for further assistance, @night cloak.

[dire warren]

Hello friends, I have a question, can anyone help me?

[static sleet]

Please state your issue, @dire warren.

[dire warren]

Will these red crystals stay in the game forever?

I want to know. If it is not permanent, I will spend them

[tame creek]

what's the 5,2mb update about?

[heavy vortex]

You can check that in game, click on events from lobby and direct to the Notice section @tame creek

[tame creek]

ok, thanks.

[robust mortar]

My Sara dance emote I paid for got deleted from my inventory with the new update . How do I get I get it back? I paid almost 1000 if for it

[pure raft]

Not for bug fixes just for their squid game and other event improvements 😂😂😂

[vagrant tulip]

Please contact customer support ingame for lost items.

[robust mortar]

This one

[vagrant tulip]

There isn't any limited time for it to expire.

[subtle bison]

May i know what's the update about?

[vagrant tulip]

You may try to search for really well in your inventory.

[vagrant tulip]

Update Details:

1. Mirror Island will come to Livik. Players can hop onto the floating mirror island during initial skydiving. There are many loots and materials on the island, and players can be revived once knocked out on the island, so come and have a try!
2. Comprehensive improvement on Anna’s appearance.
3. Fix of miscellaneous bugs.

[dire warren]

tanks

[vagrant tulip]

You're welcome.

[subtle bison]

Thanks

[vagrant tulip]

You're welcome.

[glacial stump]

@vagrant tulip why don't I have an option to update yet

[gaunt shadow]

Is there an update in ios or android?

[sturdy escarp]

Why i keep getting declined

I got enough money to buy

[boreal bear]

Help i cant update the new version

[sharp willow]

???

[sullen lion]

the game itself isnt forever...will the crystals be?

[sullen lion]

according to ur question, it has no time limit and it does stay until pubgm plans to remove the local shop...

[sullen lion]

lol

[night cloak]

How can I fix the game without deleting the sensitivity settings and the downloaded files because I want to make sure if my phone supports 90 frames or not

[vagrant tulip]

It's an ingame upadate not on store

[vagrant tulip]

Contact google support or your bank it's nothing related to pubg mobile

[vagrant tulip]

Contact customer support ingame.

[vagrant tulip]

What do you mean fix the game ?

If a device gets supported for 90 fps it will automatically pop-up in your graphics settings.

[night cloak]

I downloaded a 5 MB update a while ago and I think my phone was supported with 90 frames, but the 90 frames didn't show up for me

[vagrant forum]

Did you have 90fps unlocked before it?

[night cloak]

Which device is it?

Galaxy s20 Fun Edition (fe) 5G

Fan*

[vagrant tulip]

The 5MB isn't for the 90fps It's for
Update Details:

1. Mirror Island will come to Livik. Players can hop onto the floating mirror island during initial skydiving. There are many loots and materials on the island, and players can be revived once knocked out on the island, so come and have a try!
2. Comprehensive improvement on Anna’s appearance.
3. Fix of miscellaneous bugs.

[night cloak]

😅

Aha OK thx

But does phone support take too long?

For support 90 fps

[vagrant tulip]

Error 403 previously answered you to be patient untill its supported.

And yes it takes long time for testing to achieve the best results.

[night cloak]

OK 👍 thanks again 🙂

[vagrant tulip]

You're welcome.

[wet siren]

The last 2 seasons I have lost my 250 point card for the new season eg last season I got 6th royal pass point card but then this royal pass has came around and it has vanished, this has happened twice and is annoying as I have to complete the match time and nearly every mission as elite pass is now a cash grab for pubg as you do not get any extra RP crates at the end of the season. Can someone please lmk why my point cards are vanishing.

[vagrant forum]

There was no point card for M6.

The second RP of every season has a point card, not the first one.

[thorn cairn]

needd rp team

[vagrant forum]

Try using #activities.

[thorn cairn]

thank you

[teal mantle]

I need help with my account problem

[pallid briar]

Please contact the customer service in-game for assistance regarding account related issues.

[west vapor]

You might try to delete your tele2 billing option and add it again to your playstore payment method. If the balance is sufficient then it should work. Otherwise check with tele2.

[teal mantle]

I contacted and did not find a solution in that I live in the Middle East and not Europe

[pallid briar]

What was your concern if I may ask?

[true tulip]

I haven't gotten the update yet the small one how do I get it?

[vagrant forum]

Log out and do a routine repair.

[teal mantle]

I am not worried, I want to change the country to Egypt in which I live, and I can not find the button to change the country

[fossil badger]

Help me please

[west vapor]

Please state your issue @fossil badger

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. This is why the option is not available for you.

[teal mantle]

Sir, when I was logging in for the first time in PUBG, I made my region Europe and I am not from the European region. I want to change it to the country in which I reside, and I cannot find the button to change the country, what do I do

[fathom void]

@celest shadow 🧐🧐😱😂

[teal mantle]

I am not from Europe

[celest shadow]

The room was stopped and the spectators were kicked. We resumed the match after all of the spectators have been kicked.

[pallid briar]

Once your data is transferred into one of the EEA regions, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account at will due to this government law. We are unable to help you in this regard.

[fossil badger]

There is someone who put bad pictures and published them for me and my friends and sends us additions and popularity so that the players can see them. I tried to write to the company several times and they promised me without success

[teal mantle]

Understand me, I am from Egypt, I am not from any European country. If you want to verify these hands, I am from Egypt. ID: 5137334952 and I live in Egypt

[pallid briar]

Sadly, we are unable to assist you, nor the customer service, since your account is bound to the GDPR law. Feel free to use your account from the region that you are currently on or create a new account.

[pallid briar]

You have been told previously that you can report such abusive profiles directly through in-game customer service, @fossil badger.

[unique cosmos]

I want change my region from France to Pakistan kindly help me

[pallid briar]

Could you provide a screenshot of your Account and Safety settings in-game?

[fossil badger]

But I told them several times to no avail

[unique cosmos]

Yes I have screen recorded video

[pallid briar]

Did you refer to his response, @fossil badger?

[pallid briar]

A screenshot would be enough but sure.

[fossil badger]

Yeeees

[pallid briar]

Well, maybe @celest shadow would be able to assist you further when he is available.

[fossil badger]

‏When is it available

[celest shadow]

Did you not already report this to @cyan citrus?

[pallid briar]

Please try again later or feel free to contact the customer service in-game for further assistance regarding account related issues. We are unable to assist you in this regard.
Also, you might want to delete that since it has your personal information.

[fossil badger]

New account posted with bad pictures you always help me and you will never disappoint me please help me again

[celest shadow]

What is the numeric user identification?

[fossil badger]

51636960264

[jade mica]

I can't send my friend an invite in a pubg emulator that tells me to do an update I live in Egypt

[mental bay]

what do i do now?

[celest shadow]

Please report the player through the report feature in the tier overview section of their profile via friend search. If you have waited for 7 days without any response to your in-game report, feel free to let us know here.

[fossil badger]

I swear to you that I and all my friends have reported the same way you talk about it, but to no avail.

[celest shadow]

You need to update your game in order to play with other players who are on the latest version.

[fossil badger]

I have used all methods to remove the image to no avail

[celest shadow]

Did you at least waited 7 days?

[celest shadow]

Please update your game to the latest version.

[mental bay]

how?

its ingame update?

[fossil badger]

Yes, and we have reported it with our own disc until it is adopted, and we have reported it within the game

[celest shadow]

A patch was released earlier today. It will be automatically downloaded when you load and log into the game. If you did not receive it, please perform a routine repair or reinstall the game.

[mental bay]

i already reinstall ok tnx
because my id is safe

[celest shadow]

51636960264 has been reported. Please wait patiently.

[fossil badger]

Thanks again

[fossil badger]

Thanks so much

[silver finch]

Hello, I am really looking for help, when I am trying to log in as a twitter method, it says your account has been logged in with a newer version

So anyone up to help

[pallid briar]

Please update your game to the latest version.

[silver finch]

I've the lastest version already, I logged in eariler to upgrade the pass, and etc

So i've no versions to update

[round aurora]

hi i have problem with login

Hello, I am really looking for help, when I am trying to log in as a twitter method, it says your account has been logged in with a newer version

[pallid briar]

A small patch was released earlier today and it should be automatically downloaded when you load/log into the game. If you did not receive it, please perform a routine repair or reinstall the game.

You may also refer to this, @round aurora.

[round aurora]

i reinstall the game but still problem

[silver finch]

tried that option, when I found nothing to do i came here for a reason tho 😂

[pallid briar]

Try performing a routine repair, @round aurora.

[pallid briar]

A routine should be enough but you could try reinstalling from an official source if you haven't already.

[silver finch]

I already did them both, but really it doesnt fix the problem

so I have nothing to do

[round aurora]

i already reinstall the game but my problem doesn't fix

thankx solved

guys when you see the option of newer version

press the rrutine repair

it will auto update

solved

[silver finch]

i tried that, but still i've the same problem, doesnt fix anything

[round aurora]

@silver finch come to voice if you still have isshu

[silver finch]

and still, gettin the same message

[round aurora]

yes

same

merra b ab aa raha main samja sai ho gaya

[silver finch]

so any help :3

[round aurora]

hello @polar marsh we need help

[true tulip]

same

[silver finch]

so i see alot of people has the same problem, so it is a game problem

[median jackal]

Please update your game to latest version, @round aurora.

[pallid briar]

I checked myself and everything seems to be fine, @silver finch @round aurora. You can try again later or contact the customer service in-game for further information. Feel free to report the issue in #old. Hopefully it'll be fixed my the next patch.

[winter heath]

i have the same problem is there any solution ???

[silver finch]

alot of ppl has the same problem as you can see, so what should we do

it something related to game patch update, or something

[pallid briar]

You didn't update to the latest version.

[frosty grail]

The update divided phone and emulator players

[silver finch]

it doesnt says i've to update something

i can use other accounts

[pallid briar]

A routine repair should be able to fix the issue if you haven't gotten the latest patch.

[silver finch]

tried that already,

[slim obsidian]

no update for us on emulator

[frosty grail]

not solved

[silver finch]

.

[pallid briar]

Well, in that case feel free to contact the customer service in-game for further assistance. Otherwise you may report the issue in #old following the instructions that are pinned to that channel and wait.

[slim obsidian]

the new 6 mega or 7 mega update comes to phones only and didnt come for emulator user !!

[silver finch]

and some phones too

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

[slim obsidian]

its game issue not from emulator bro 🙂

[winter heath]

i did what you said but still not solved

[silver finch]

that update related to the game itself,

[pallid briar]

In that case, you should refer to this response.

[silver finch]

what should I do next

[pallid briar]

I guess it falls under general. Not sure completely.

[slim obsidian]

yes 200% bro

[rugged hinge]

why my account banned??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rugged hinge.

[west vapor]

As its written in the pop up message, ur account got temporarily suspended due to abnormalities in your emulator.

[meager pumice]

Why we dont have point card(250) for rp?@west vapor

[west vapor]

Which point cards are u talking about?

[meager pumice]

Rp point cards

[mental bay]

rp

it is latest ?or older?

[west vapor]

I upgraded my rp a few hours ago and i had my point cards.

Please Feel free to share your feedback to the game in #old in compliance with the channel's pinned instructions.
Please know that it may take some time for the developers to look into the matter and fix the issue, we kindly ask for your patience.

[bold root]

When will runic power return to classic matches?

@celest shadow

[vagrant forum]

It will be in evoground

[bold root]

No classic match

[vagrant forum]

Not classics

[bold root]

S12 Runic power

S24 back?

[vagrant forum]

I don't think they have any plans for bringing it to classics again

[bold root]

ok ty

[pallid briar]

It's not.

[limpid spruce]

Well, the problem isn’t going to fix so I might use inappropriate language, this is ridiculous

Just tell me why the hell I am hearing this fkn Music

I repaired it, I restarted my phone , I uninstalled the Game and Reinstalled it, I did every fkn thing but this thing won’t fix

[pliant hatch]

@celest shadow are you here

[crystal hamlet]

!Help Want to change my region but I can’t please fix this error

[median jackal]

Please turn off music via Game settings > Audio > "Music", until the issue is fixed and feel free to leave a feedback in, #old.

[fleet wigeon]

Is it a bug or well idk why am I not hearing music in That Squid Game..

I keep dying now I am playing guessing game rather than doing other

[limpid spruce]

I did that a week ago then uninstalled it now the music is turned off but I’ll still hear this

[limpid spruce]

And I did leave a feedback a week ago but they aren’t going to fix

[median jackal]

Is that any event music?

[vagrant forum]

Old bug, probably something to do with the video crates.

If you have any lying in your inventory try to get rid of them and see if that helps.

[limpid spruce]

Maybe but I don’t remember

[median jackal]

If It's event music please restart the game it will fixed but temporary.

[golden solstice]

Try VPN.

[fleet wigeon]

No worries I figured it myself, just maxed my UI sound. They didn't have to add that in UI.

[fleet wigeon]

Usage of VPN is not recommended.

[golden solstice]

VPN only changes your IP address.

It has nothing to do with game config file~

[limpid spruce]

Restarting fixes it for roughly 30 seconds

[fleet wigeon]

Looks like you haven't read the #faq yet. Try reading it especially 3.18.

[median jackal]

VPN usage is not recommended. Don't make inapplicable comments in the support channel.

@celest shadow.

[celest shadow]

How can we help you?

[median jackal]

Login with your email and try again once more time, if the issue are persistent please contact with in-game customer service.

[pliant hatch]

@celest shadow

How did they go outside

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @pliant hatch. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fading zenith]

My pubg account got banned for ten years without any reason, they said you can help me here I'm from Turkey can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading zenith.

[median jackal]

Make sure is that theme music or coming from event.

[rotund flame]

Parachute glitch gonna be fixed anytime soon?

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rotund flame]

I have been doing it since the last update

[pallid briar]

Hopefully it'll be fixed in upcoming patches then.

[torn prism]

Hi guys what’s problem with that ?

[pallid briar]

Try performing a routine repair and see if that helps. Make sure your game is up-to-date.

[rotund flame]

Hopefully 🙏🏼 cause Anna’s appearance is the least of my worries considering this happens playing competitively

[fathom void]

Thank You for information.😍 But please make sure it doesn't happen again.... ..🙏

[celest shadow]

Please do not post inappropriate attachments, @warm sinew.

[warm sinew]

ohh mbmb

was for my friend

idk how it end up here

[valid gyro]

Sir plz help me MY region is not changing i cant receive the verification code plzzzzzz help

[storm flume]

Please contact the customer service for further assistance, @valid gyro. Refer to subpoint 5.4 in #faq for further information.

[tired glen]

I am not able to change my region to pakistan . I can't receve verification code

[valid gyro]

yes bro same problem

[tame creek]

we are 100% sure this supports 90FPS right? (I mean, error said it but I wanna make sure before I buy it )

[tired glen]

@celest shadow plz help me to change my region

[storm flume]

Please contact the customer service for further assistance, @tired glen. Refer to subpoint 5.4 in #faq for further information.

[tame creek]

oh wait it says unable....so, we sure they run at least 60?

[celest shadow]

That depends on the device's hardware, mainly its processor.

[tame creek]

ok, thanks

[brisk crane]

Guys (ADMINS) who can help us to receive our prize pool money for PMPL S2 CIS REGION?? Other 15/16 teams already received their prize pool money.

[valid saffron]

Where is new mode?

[sick shale]

You may refer to the appropriate server of your region.

[sick shale]

It is already available in-game. What is your region?

[gaunt light]

Why the new React Mode is not working ?

[valid saffron]

Saudi Arabia

[sick shale]

Can you elaborate?

[gaunt light]

When i select the new react mode , it automatically switch me to Erangel or another map/mode .

[sick shale]

Did you download its resources?

[gaunt light]

Of course

[sick shale]

Try performing a routine repair of your client by selecting Repair in the top-right corner of the login menu.

[gaunt light]

Did it 🥶 but no results .

[sick shale]

Report the issue in #old with your details and a video recording.

[tired prairie]

Hello, there's a guy who put a girl picture photo on his profile and he says bad words on the same photo and puts her ID.
NICKNAME : Sugar丨ZEZO〆
I'd 5767997193

[pliant hatch]

Hey @celest shadow you are here

[celest shadow]

How can I help you?

[pliant hatch]

I exit this match in lobby but why

[celest shadow]

You probably did not exit in time.

[vagrant forum]

You might have been late, if you boarded the plane then the match counts.

[pliant hatch]

But i got notification

Even rating protection card is active but they did not trigger

[sick shale]

Please use the report feature in their profile and select Other option with a description of the issue. You may let us know if you haven't received a positive response within 7 days of the report.

[tired prairie]

@sick shale Hello, there's a guy who put a girl picture photo on his profile and he says bad words on the same photo and puts her ID.
NICKNAME : Sugar丨ZEZO〆
I'd 5767997193

I reported it 10 days ago

And nothing done yet

That's not fair

[celest shadow]

Rating protection cards only take effect in Crown tier or below.

[pliant hatch]

@celest shadow ace 5 star tire

[night cloak]

Hello
I have one question

How can I block someone in pubgm?

[nova heron]

I hope to solve the problem of not downloading the resource, which does not move from 0.1mb. Here is a picture of the problem

[pearl blade]

If my account is logged in on another device, is there anything I could do to log it out?

[pliant hatch]

This is already active@celest shadow

[celest shadow]

Rating protection cards does not take effect in Ace tier or above.

[celest shadow]

You can use the log out of all devices option under Settings > Log out.

[pearl blade]

Alright thanks