questions

[frail mortar]

Again thank you for helping had nice time

[cyan citrus]

My pleasure, and you are most welcome, @frail mortar.

[hardy jungle]

Hi, when will the secondary verification feature be available in the Middle East?

[cyan citrus]

The option may not be available for your account yet, @hardy jungle. You will need to wait until it will be available. There is no information as when it will be available for everyone.

[hardy jungle]

Thank you very much, I am really happy to put this feature up. I want more security for my account 💛

[cyan citrus]

You are welcome.

[fathom void]

hope it comes soon........😍

[lime juniper]

If you hope hard enough, your dreams might come true.

[storm flume]

Please do not use languages other than English, @honest tundra. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[split wharf]

Hey how to unlink mobile number from in game?? ( Which is in account setting below email link)

[median jackal]

Hello there! The number unlinking feature isn't available yet. You may contact with customer service via in-game with this.

[quaint moss]

In ban pan security zone their elite investigator title how may title yet been earned

[supple ravine]

hey i need to msg supp

where is the supp?

[median jackal]

Do you mean "support"?

[supple ravine]

game supp

cos my account someone steal it

and i need it back.

and i have all purchase codes

and everything

@median jackal

[median jackal]

Do you still have access to your account?

[supple ravine]

nah they have changed everything

[median jackal]

Sad, if you lost account access the in-game customer service is unable to help you. You may still contact with them via in-game.
And we're unable to help you with any account related issue through the community, @supple ravine.

[supple ravine]

oof

so u mean i make new pupg mobile account and msg the support from the new account @median jackal

[median jackal]

Noo not from new account, enter the game and contact with them from login menu.

[supple ravine]

i see

so they gonna reply right ?

[median jackal]

Yes, the customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[supple ravine]

thnx buddy

[median jackal]

My pleasure sweetie.

[supple ravine]

shouod i msg the supp @median jackal

through the email?

[supple ravine]

@median jackal

[little wedge]

What's this email?

[median jackal]

Yes.

[median jackal]

Could you please translate for me in English?

What's the issue?

[little wedge]

Sure

1min

[median jackal]

Take your time.

Please add more information that I can understand.

[lean temple]

Because of the LOW quality of the video we saw in SECURITY ZONE, we couldn't see the player being hit. So we need YELLOW and RED to distinguish players, just like in 1.6.0 version .

[median jackal]

Are talking about Esports match stream?

[cerulean scroll]

You can provide your feedback in #old

[lean temple]

thx 4 ur bad idea 😂 nighty-night ,bro

[pallid briar]

Any feedback regarding the video review station is always welcomed. Feel free to suggest them in #old.

[split needle]

When the new season is coming tell me exact date please

[median jackal]

Probably 18th January 2022.

[split needle]

Now I am talking about next

M6 I guess

Which is coming v soon

[pallid briar]

The royal pass month should end in about 5 days at 19th of December.

[shadow mantle]

I want to delete my Gmail account, but it is not happening, what's the matter?

[cyan citrus]

Are you referring to third linked email, @shadow mantle?

[shadow mantle]

My Account linked.
Twitter and Gmail

[cyan citrus]

What is the issue you are facing when trying to remove your account, @shadow mantle?

[dry knoll]

‏This is unfair, I have a subscription for more than a year, I think from the fifth season, and I did not get any privileges. Can you help me to find out the problem and solve it.. Thank you

[shadow mantle]

hello Pubg I have been Trying To remove my Google play account But Due to some issue it didn't removed Please resolve the issue So i can be able to remove!
thank You

[cyan citrus]

Please add more details about the issue you are facing when trying to remove your account, @shadow mantle.

[dry knoll]

Can any of the specialists help me because this is never unfair and makes me dissatisfied? 😫

[shadow mantle]

Pubg i am trying to empty one of my slots of linking but couldn't

[cyan citrus]

I have asked you something and you don't want to answer, @shadow mantle. We are unable to help if you cannot answer me accordingly.

[dry knoll]

You can look at the pictures. They are enough evidence that since the seventh season and I have subscribed to the Eilte Pass Plus

[heavy vortex]

This is not RP prime.

[dry knoll]

And this

[heavy vortex]

This is just Prime and Prime plus.

[dry knoll]

🤨

[heavy vortex]

As far as I know, RP prime is not available on IOS devices because of unavailability of google play store.

[dry knoll]

My friend, if this is not

What and why? 🤨

[heavy vortex]

This is how RP prime looks like.

[dry knoll]

This is unfair

[night cloak]

I think I've asked this before, but how do I set my movent button as a floating button to start wherever I put my finger down? I thought the leftmost option was for that but it ain't doing it.

[dry knoll]

Why do I bother pay a lot of money as long as I won't get a privilege like the rest of the players? 😡😡😡🤬

[heavy vortex]

The RP prime subscription is available only through google play store. You can use an Android device to get the option to subscribe to it.

[dry knoll]

But I'm using an iPhone

And do I have to wait another year to get the title?

🤯

[jade nest]

You can buy it from a android device rn and get the rewards instantly

[dry knoll]

Are you reassing?

[jade nest]

Reassing what?

[shadow mantle]

💩

[median jackal]

Did you mean, where you tap your movement button will be there?

[dry knoll]

Are you sure?

[night cloak]

No I mean, when I tap in the left side of the screen to start moving, I want my movent button's center to begin exactly where I tap on the left side. Right now it's a fixed button.

[green patrol]

Region Not changing after following all instructions?

[pallid briar]

If you are referring to the the joystick then the first option is not fixed joystick with fixed fire button , the second is not fixed joystick and fire button, the last one is fixed movement and fire button. Hopefully that helps.

[pallid briar]

Could you please elaborate? You should be able to change it from the Account and Safety settings in-game.

[night cloak]

Yeah I mean the joystick. That's the way I thought it was but it's set to the left one (not fixed joystick) but it's still fixed.

[storm flume]

Please do not use languages other than English, @green patrol. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

The position it shows should be fixed but the joystick itself will move if you touch elsewhere.

[hybrid stump]

please help i want to change my region to Pakistan

[median jackal]

what's the issue are you facing when you trying to change the region?

[night cloak]

It doesn't though 😕

[hybrid stump]

the verification code takes too much time

[pallid briar]

Could you try performing a routine repair and see if that helps?

[median jackal]

Well, try again after some moment. If the issue persists please contact with in-game customer service.

[night cloak]

Hmm yeah maybe. Last time I fixed it by restarting the app after changed the settings then changing back but it didn't work this time

[hybrid stump]

i have done everything but still same problem i have been facing

[median jackal]

We are unable to help you with account related issue through the community. You may contact with in-game customer service for future assistance. Also you can report a bug in, #old compliance with pinned instructions.

[cobalt lion]

hi my phone is mi 11t pro with snapdragon 888 and 120hz screen why I cant switch to 90fps in pubg mobile ?

[median jackal]

Refer to below the linked message for future assistance.

#questions message

[magic scarab]

hey

someone can help me

someone got into my acc by twitter and stole my acc

i can only login with email

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @magic scarab.

[magic scarab]

okay

i will do

[wintry fog]

hi

i cant get my account

idont know haw can some one haked my account and your support in game dont make any thing

[median jackal]

Only the in-game customer service can help you.

[wintry fog]

no one help me

[median jackal]

Do you still have access to your account?

[wintry fog]

i have only the id

some one hacked my account

and he take it

i cant long in

[median jackal]

If you lost your account access, customer service are unable to help you. You may still connect with them.

[wintry fog]

can you give me link

or somthing

i cant get it

[median jackal]

There is no link for customer service, there is only one option that is via the in-game.

[wintry fog]

they making nothing they help the hackers

f*****

[median jackal]

Do you mean no reply?

[wintry fog]

yes

[median jackal]

They are not with any cheaters.

[median jackal]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. Please wait patiently.

[wintry fog]

i want to call him i bay off my account more than 2000 €

they dont help

[median jackal]

Here is nothing we can to do help you and we're unable to help you with any account related issue through the community. Please wait for their response.

[wintry fog]

you can see my account

this is my ID

5147661902

[pallid briar]

Please contact the customer service of your respective social media platform and try recovering your lost login method if you haven't already. You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. You may still contact the customer service in-game for further assistance by referring to subpoint 5.4 in #faq. You can't directly call them and unfortunately we are unable to help you with account related issues through Discord as stated already.

You may refer to subpoint 2.8 in #faq to know more about how you can recover your lost login method.

[honest mountain]

Alright this is kinda annoying me now
My old device had better gyroscope than my new device

[median jackal]

Could please elaborate?

[honest mountain]

The gyroscope is delayed and sometimes even moves it self in a Shakey way
I tried the fix button I saw YouTube videos and I still can't fix it

[median jackal]

How long you facing this issu?

[honest mountain]

Today only

I got my phone like 2 days ago

[tidal comet]

Dear Pubg team,

Me (Łillien ID: 5763937387) and my boyfriend (RsAristocrat ID: 5729582124) met exactly a year ago in a match at your game, in order to celebrate our anniversary we would like to know when the exact date of our meeting and first match was.

We would be really grateful to hear from you soon.

Best regards

[median jackal]

Well, my i know your device?

[honest mountain]

Oppo a53s

[median jackal]

One more thing, Is the issue fixed by restarting the game?

[honest mountain]

It doesn't fix
It's just delayed and sometimes it shakes

[median jackal]

Okay, try to clear data of your game from mobile settings and restart your device or repair your game from login menu.

[tidal comet]

Dear Alive, could you help me with my issue, please?

[cyan citrus]

We are unable to provide you such information. You can try to contact customer service in-game for further assistance.

[honest mountain]

Yeah its still delayed
It's not shaking anymore but still delayed

[median jackal]

Well, try to increase gyro sensitive.

[honest mountain]

I don't think I can even fix it
At this point I'm just gonna play with gyro off

This is

Amazing

[night cloak]

Hello i need a help im in crew and when i trying give leader away and leave the crew Has Been locked anyone Can help me? Crew wasnt registered

[median jackal]

Feel free to leave a feedback in #old compliance with pinned instructions.

[cyan citrus]

The crews may have been looked during All-Talent Championship. Try again after the tournament is over

[night cloak]

Then i cant change it now

[tidal comet]

What type of question would it be?
I have already tried to contact them, but I have not received an answer. Perhaps I wrote to the wrong cotechory.
How long does it take on average to respond?
I also wrote to the official email address, where I also did not receive any response. ([e-mail])

Is it possible that the game itself has a function of match statistics for a long period of time that I do not know about?

[cyan citrus]

Correct.

[honest mountain]

Thanks for the help but even if I post in feedback I'm probably gonna get the same response as in try to delete or fix button in the login menu

[rocky scroll]

Could anyone provide support on clarification of all talent championship stage 2 info

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. This is not something we can help with and this information may not accessible even through customer service. Also, email for customer service is only meant for general queries and cheater reports, and not such issue.

[rocky scroll]

6 specifically

[median jackal]

Could you please scroll down and share a full screenshots of "rules 6"?

[rocky scroll]

.

[median jackal]

Thank you. Semi-Final all team are divide into 4 group, and each group play 3 match that's mean every team from the each group will play 3match. Top 2 team will qualified for final from each group. And qualifying for Playoffs will play 3 match, playoffs will based on rank, top 2 team in playoff rank will qualify for Final round.

[rocky scroll]

It says qualifying teams are divided into 4 groups ( 160 qualify over the first 4 weeks) this means 40 teams per group, however how would we play 3 consecutive matches with 40 teams that would be a lobby of 160 people.

[median jackal]

"40 teams will qualify" is that mentioned in the rules?

[median jackal]

My bad, there are playoffs where teams will qualify based on rank.

That's why 40 team.

As i know.

[pallid briar]

I believe it'll be more like the teams in a group will match against each other and each team will play 3 matches back to back to back. So, it's not like all teams playing together in the same lobby but they will still play 3 matches each. Out of the 3 matches, the top 2 with the most points will advance to the next stage from each group. You may try asking someone who has been at the later stages if they could answer you better in #pubg-mobile or wait for a moderator to confirm further.

[fair salmon]

Just say you don't know omg

[stable silo]

Hi there. I am from India but now I moved to Montreal, Canada. At first when the PUBG-M to BGMI data transfer option came I didn't know that I will be moving to Canada. I am playing PUBG-M since season 2. It would be really really helpful and I will be forever thankful to you if my data can be migrated back to PUBG-M global from Battlegrounds mobile India.

[pallid briar]

Unfortunately, once you have migrated your account to another version, you cannot reverse the process and use it for the global English version of PUBG MOBILE. You can create a new account or continue playing on the version you migrated to .

[bright crag]

can people who spectate me hear me and my teammates conversations

[junior birch]

No.

[bright crag]

oh

sometimes when i spectate my friends i can hear them talk

[pallid briar]

If you die and spectate your teammates, you can hear them and the conversation. You shouldn't be able to spectate from outside and hear them.

[wary kettle]

Hi, is it possible to unlink my email from my account?

[cerulean scroll]

Unfortunately no, You cannot unlink email from your game account for now.

[bright crag]

thats what i can do sometimes

oh wait mabye they are in all chat

[chilly hawk]

.

[dire bramble]

I can't seem to figure out how to get out of mirror world for my top 3 default maps. Is that a current campaign I can option out of?

[summer quiver]

Does anyone have any concrete reason as to why payload was only in for this Monday?

[fathom bear]

Lol

[heavy vortex]

Refer to #news , Nov22.

[night cloak]

Paylpad is onyl available on mondays sundays and saturdays

[waxen mirage]

Idk wat this means

I can’t log into my PUBG acc

[peak merlin]

unable to hear m416 shots during some tdms matches. i'm able to hear other gun shots just not the m416. the device i play on is s10. any way to fix this? i also can hear every other features such as footsteps and nades just not m4 gunshots

[timber hull]

How can we pause downloading of resource pack ingame now since the download button has been removed?

Game lags like sh*t :(

[rough lotus]

hello mods i need some assistance

when I try to login with mobile number it says , failed to login please try again , & I cant reset password as the verification code does come to mobile? how do I make my mobile number login work?

[devout niche]

How do I contact midasbuy technical support?
To restore the account, they ask for receipts that are on page 4, but I can't see them because there is a bug on the site. The application has exactly the same bug.
I wrote to the mail [e-mail] , but there comes a response from (
Tencent Games) developers of the game, not the payment system website with information.

[cerulean scroll]

Perform routine repair of your game and see if this works. If not, then kindly post your issue in #old in compliance with channel's pinned instructions.

[cerulean scroll]

This error usually occurs when your use wrong login credentials. Kindly check if you are entering correct mobile number.

[cerulean scroll]

Your purchase receipt isn't available in Transaction record section?

[peak merlin]

i need some assistance finding this

[cerulean scroll]

To perform routine repair?

[devout niche]

Any receipt located from page 2 to page 17 is not available. When switching to 2/3/4/5 and other pages, receipts are not updated and are not switched.

Everywhere there are receipts from 1 page.

[peak merlin]

yes

[cerulean scroll]

Logout your game there will be a repair button on right side of your screen then click on routine repair option.

[cerulean scroll]

Then you should wait for response from Midasbuy customer support. You may write them again for proper response regarding this bug.

[devout niche]

Are you serious?! I wrote that I had already written to the site by mail.
In response, I get this type.

I'm asking how to contact the normal technical support of the midasbuy website

[cerulean scroll]

You can contact them only through email.

[devout niche]

I understand that. I'm asking for an email address. Because the one that is listed on the site does not match. Here is this address: [e-mail] They write about problems with the account, and I need to go in and take a screenshot of the receipt

[cerulean scroll]

This is the only available email address.

[past fractal]

Hello when my friend get suspend for 30 days with out reason and he use mobile red magic 6 why get banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past fractal.

[leaden pagoda]

Why can't I buy a character for 295 UC if micron has 320 character coupons?

[pallid briar]

Which character are you trying to buy?

[leaden pagoda]

Anna

[night cloak]

I am I desperate new of mid-tiern: tech knowledge n as far a thesndkn

[pallid briar]

Could show that you are unable to buy the character?

[pallid briar]

Could you please elaborate?

[night cloak]

my phone wont take a 1℅ charge and my display on this looks like I'm playing Avata

[pallid briar]

As you can see, you don't have enough UC to buy the character. You have 305 Character vouchers, which means you'll need 295 UC to buy the character.

[night cloak]

can join a call on disc so I can screen sharnpps

easier

..?!

nono

[pallid briar]

I'm unable to understand your inquiry, @night cloak. Could you please provide a screen recording of your issue?

[night cloak]

I was saying that I am in need ofmaan IT t seenician

ok up win, I'm completely mindfked

😫 💩

.

[pallid briar]

Please do not bypass the chat filters. Do you require any assistance regarding the game?

[night cloak]

everyone is blue,, and all the othersmwerexonbontorded

My apologies

[pallid briar]

What device are you using?

[glad path]

I am getting data transfer issue it is showing unfortunately unable to transfer data at this time

What shall i do ?

[median jackal]

Are you trying to transfer your data to another version of game?

[glad path]

In BGMI

[median jackal]

Well, we only provide support for PUBG mobile global English version. You may contact with in-game customer service for future assistance in this regard.

[obtuse quail]

Is that right PUBG going to use ban ip address within 10Y for cheating accounts?

[celest shadow]

It is the device ban feature, not IP address. Please refer to #news for further information.

[obtuse quail]

Thats good news😌

[winged pewter]

Maybe ..its did some effect on hackers...

[obtuse quail]

For sure will did alot@winged pewter

[winged pewter]

Hmm

🛡️

[cosmic maple]

Is there a way to pay for Prim plus for whole year or it’s just monthly paying?

[median jackal]

Unfortunately, Monthly.

[cosmic maple]

Aight thanks

[cerulean sand]

Sir my region not change plz change my region

[median jackal]

What's the issue are you facing while changing?

[cerulean sand]

Otp not coming my numbr

[median jackal]

Well, login with your email and try once more time after few moments. If the issue persist then please contact with in-game customer service, we're unable to help you with any account related issue. You can also leave a feedback in #old compliance with channel's pinned instructions.

[cerulean sand]

I must try but not response back

[median jackal]

We're unable to help you with any account related issue through the community. You may contact with them.

[sleek lantern]

sir i login game with email but when i change region i didnt get verification code

[median jackal]

Try again after few moments if the issue are same, please contact with in-game customer service. We're unable to help you with any account related issue through the community. Also you can send a bug report in #old compliance with channel's pinned instructions.

[rotund mantle]

How can i change my region bcz i did not get code on my number

[sleek lantern]

sir in game customer service also didnt give athentic answer

[median jackal]

Refer to this message above, @rotund mantle.

[median jackal]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. Please wait patiently.

[sleek lantern]

where he contact with me

[rotund mantle]

Already tried with my email but cant get any code in my phone

[median jackal]

Contact with in-game customer service.

[rotund mantle]

Game customer service only provid basic options

Provide

[pallid briar]

Unfortunately, we are unable to assist you with account related issues here on Discord, @rotund mantle. Please try again later or try contacting the in-game customer service again. Feel free to report the issue in #old.

[night cloak]

How can I solve the fake ping problem

[cyan mortar]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan mortar. Remember to read through #faq before asking questions in the support channels.

[cyan mortar]

My Facebook acc is not unlinking it gets reset after 7 days

Anyone staff

?

[cerulean scroll]

Did you tried routine repair of your game?

[cerulean sand]

Sir i have issue in pubg account i dont have change mine region in pakistan so plz help

[gritty grove]

i can't hear gun firing in tdm is it a bug if yes pls fix it

[cerulean sand]

Alive plz help me

[median jackal]

Leave a bug report in, #old compliance with channel's pinned message. You can also try to repair your game from login menu, if it help.

[junior lava]

Hey my avatar was restricted and I was just wondering why

[median jackal]

You have already been answered. Please avoid cluttering the support channel.

[cunning nest]

when will pmco germany register open?

[rough lotus]

I only received one code after clicking multiple times on obtain button , after putting in new password & verification code , its giving an error called parameter "2114"

[night cloak]

Where I can buy m416 with silver coins ? I have 2500 silver coins I don't have m416 😩 😭

Can someone help me reach the PUBG Mobile x YouTube event? Did I miss it? I can’t find it in the events section in the game 🙁

[meager kiln]

Dear PUBG mobile Team

Hello, good morning, thank you for your good game. I mistakenly put my region / country on the Asian continent and on Israel, and now I can not change my region for another 92 days, so I request you to activate the region change conditions for me because I can not until 92 Wait a day so please do this

[feral forge]

Your only option is to wait for the cooldown, please be careful next time.

[median jackal]

Unfortunately, M416 skin isn't available in sliver shop.

[median jackal]

@onyx cairn, can help you with this.

[median jackal]

Could you please share a screenshot?

[cerulean sand]

I have login with gmail even not i have otp then? Any solution

[rough lotus]

any mod please assist me

[median jackal]

Is your mobile numbers are correct?

[pallid briar]

Which event are you referring to exactly?

[pallid briar]

Please make sure your credentials are correct and try again.

[cerulean sand]

What you mean

[rough lotus]

yes, i have also received the code once

[median jackal]

Are you trying to login or add a number?

[rough lotus]

login

[median jackal]

Please remove your personal number.

[rough lotus]

it not my number its random

I am not receiving codes as well on my number , only received once after many tries

[median jackal]

Try after few moment without 0(zero), If nothing change. Please contact with customer service via in-game for future assistance, we're unable to help you with any account related through the community.

[rough lotus]

I have contacted them but no agent is assisting me , the bot closes the chat giving me some articles that wont help.

[median jackal]

Unfortunately stay connected with them, nothing can we do to help you here.

[pallid briar]

Please make sure you are using the correct email address and also please check all the folders including the spam folders.

[cerulean sand]

Yeah i sure but pubg dont have sent me otp my number

[night cloak]

Hi, this event where players can get 3 month premium: #news message

[pallid briar]

In that case, please contact the customer service in-game for further assistance.

[pallid briar]

Sadly, I'm not familiar with that event. It could be a regional event. Maybe some other community members can assist you.

[tulip stump]

When is the last date of playing the mirror world mode?

[celest shadow]

Can you please check the Recommended section in your events center?

[prime shell]

Any news on Africa Servers? Tired of high ping 😩

I am from Nigeria and I play in Europe Server. The ping has been really high of recent.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

Feel free to leave you feedback in #old , @prime shell.

[gloomy dagger]

Hello! Is there any information concerning the end date of the Mirror World mode?

[desert jungle]

Didn't break any rules ,why man!!!my IGN-5254693331

[median jackal]

Try with different network, your current network isn't stable or try to change DNS. Following by 4.3 of, #faq.

[cyan mortar]

Of course

[bronze canopy]

I login my Second id to login but it shows the error . I migrate my first id to bgmi and I play with another id in pubg .

[onyx cairn]

PMCO Spring Split 2022 registration period will start in 2022.

[serene bear]

What's the criteria for banning the device??

[pallid briar]

You may refer to this message:
#news message

[bronze canopy]

I login my Second id to login but it shows the error . I migrate my first id to bgmi and I play with another id in pubg .

[pallid briar]

Please make sure you are using the correct ID to log-in. You may try reinstalling or performing a routine repair. You won't be able to play the Global English version if you have migrated your account.

[bronze canopy]

I use another pubg global id

[pallid briar]

Try repairing or reinstalling.

[bronze canopy]

And repair and restore default settings

[bronze canopy]

It's don't show another id for login after click on twitter this error shows

[pallid briar]

Make sure you logged in using the correct twitter account using the web browser and the twitter app.

[bronze canopy]

And logout that I'd from my phone

[viral stirrup]

Hi

[pallid briar]

Hey! Do you require any assistance?

[gritty grove]

I accidentally switched my server, is it possible to change B4 60 day please it's emergency

[cyan citrus]

No. You will need to wait for the cool-down to be over, @gritty grove.

[rough ingot]

Will the current Mirror world mode be removed in new RP?

[gritty grove]

Urg any ways pls I am rank pushing please

[cyan citrus]

We are unable to help you with this, @gritty grove. There is no way you can change it before the cool-down.

[cyan citrus]

No information regarding this.

[gritty grove]

Uh

[night cloak]

one question

does the device ban work offenses after the announcement or before and after the announcement of device ban

becuz i was banned for a day for no reason in 2020

[median jackal]

After the announcement.

[winged pewter]

Not removed 🎉

[night cloak]

ok

[round aurora]

hi

i am in a truble can any one help me out?

[median jackal]

Hello there, please state your issue.

[round aurora]

my uc is deduce from my account without any reason

for 318 uc to 128 uc

[median jackal]

Did you purchase UC recently from any third party website?

[round aurora]

no i have collect form m5 rp after completing all rp missions

[median jackal]

Maybe, someone else have access to your account. Automatic that's not possible.

[round aurora]

no i am changing my password evey month

can you see my uc use history?

[median jackal]

You may contact with customer service via in-game with this, @round aurora.

[split wharf]

Hey every time when I open poro event this poro is showing upside and not able to feed this poro , how to fix this??

[sullen lion]

when will the mirror world mode end?

dates?

m5 rp end or m6 rp end?

[crisp nest]

After m6 rp end

[vagrant tulip]

||maybe he isn't hungry ||

[crisp nest]

Its stay for 1 season @sullen lion

[vagrant tulip]

Wait for the page to 100% load

[tulip stump]

What is the last date of the mirror world theme mode?

[sullen lion]

okay thankss

[median jackal]

No information.

[small arch]

guys how to unlink my apple account and link my facebook acc? i want custom pfp:(

[cyan citrus]

You will need to log into another social media account linked with the same PUBG MOBILE account to remove your Facebook account, @small arch.

[normal valve]

region change isSue solved or not..???

[small arch]

i wnat to remove apple accounf

tutorial?

[cyan citrus]

Please refer to my previous response again, @small arch.

[cyan citrus]

You have already been answered for the same issue. Please avoid repeating the same thing.

[normal valve]

I think your devolper can't solved the isSue

[cyan citrus]

Feel free to provide your feedback and report the issue through #old in compliance with channel's pinned instructions, @normal valve.

[timber dune]

My account has been hacked and all its links have been changed. I have proof of my ownership of the account. I want to remove all links from it and link it again.@cyan citrus

[thorn hinge]

Can you answer me in private?

[timber dune]

@thorn hinge u can talk English too

[thorn hinge]

Yes

[cyan citrus]

If you do not have access to your, it is highly unlikely that you will be able to recover it. Please be advised that your account security is your own responsibility. For further assistance with this, you may try to contact customer service in-game.

[cyan citrus]

State your issue here.

[timber dune]

I have all the proof of my account that it belongs to me and I want to get it back

@cyan citrus

[thorn hinge]

There is a hacker in my account and he hacked it and I was banned for ten years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorn hinge.

[cyan citrus]

We are unable to help you with this through the community. As mentioned earlier, you may try to contact customer service in-game.

[night cloak]

How do I solve the fake ping problem?

[cyan citrus]

Please add more details about the issue you are facing or share a video recording, @night cloak.

[timber dune]

i try that but he didn't work

[night cloak]

are there any known audio problems in pubgm?
Iam using oneplus 6t and i cant hear bullest shots in game at all especially in Tdm's

[cyan citrus]

Again, not something we can help with through the community.

[timber dune]

@cyan citrus The account belongs to me and I have photo evidence

[cyan citrus]

What is your device?

[night cloak]

Oneplus 6t

[cyan citrus]

You have already been answered. There is nothing we can do to help you with this through here. Please avoid repeating the same thing.

[night cloak]

Ive repaired my game twice today, Uninstalled and Installed too, still i have the same issue

[cyan citrus]

Can you please make a video recording of the issue and share it here, @night cloak?

[night cloak]

alr sure

gimme 10m

[cyan citrus]

Sure.

[night cloak]

what should be the video duration?

[cyan citrus]

Up to you, @night cloak.

[night cloak]

alr ill make it 1-2min

[storm flume]

Please do not use languages other than English, @timber dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Its good now, But it is happening with me often. Ill record when this issue happens again

[cyan citrus]

That would be really helpful, @night cloak. Thank you.

[night cloak]

np have a good day

[cyan citrus]

You too.

[granite wolf]

can you give me emulator role?

@cyan citrus

[cyan citrus]

The emulator related channels along with the roles have been removed, @granite wolf.

[granite wolf]

where can i ask things about emulator now?

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @granite wolf.

https://gameloop.com/.

[granite wolf]

ok

[lofty breach]

Hello, I got scamed my account ? Can u help me someone

[cyan citrus]

For account related issues, please contact customer support in-game and customer service of your social media account for further assistance, @lofty breach.

[lofty breach]

I typing bot I dont get message back :(

But*

[cyan citrus]

You will need to record your issue through AI and select the available options to connect to a customer service representative, @lofty breach. Please be advised that a delayed response can be expected due to enormous number of requests every day.

[lament spade]

What do you do if you have bought a second hand device, you download Pubg just to see the device has been banned?

Good question eh? @cyan citrus 😂

[night cloak]

@lament spade You better check before you buy. It is not PUBG MOBILE’s problem.

[lament spade]

How do you check before you buy it 😂
“ Boss can I download Pubg first, before I buy the phone? “
“ Sorry boss I don’t want this phone, Pubg has banned this device “ 😂

[night cloak]

@lament spade Yes. You are smart!

[short moat]

@lament spade W T .......

[vagrant tulip]

Yes if you are going to use the phone to play pubgm

[short moat]

ok @lament spade thanks for giving me advice no i do what you say

[cyan citrus]

You will not have any issues with a new device. If you are going to buy used one, you should check this like you do for other hardware components.

[lament spade]

You’re in Apple

“ hey sir, can I open the product before I buy this £1000 phone? “

[short moat]

@lament spade

[vagrant tulip]

Since when apple sell used phones ?

Since when also used phonesbis for 1k euro ?

Turn your brain on

[lament spade]

You get some that sell phones for cheaper
It can be stolen etc

[cyan citrus]

Not out concern, @lament spade.

[lament spade]

Awesome

[night cloak]

Try again tomorrow.

[gloomy dagger]

[cyan citrus]

No information regarding this, @gloomy dagger.

[gloomy dagger]

All right. Thank you!

[cyan citrus]

You are welcome.

[flint topaz]

My account has been unfairly banned. There are only bots in the in-game support section. There is no one to help. Is it possible to speak to someone in authority here?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint topaz.

[brazen jasper]

Hello, I need help

[cyan citrus]

Hello! How can we help you, @brazen jasper?

[brazen jasper]

Currently I'm living in Bangladesh. accidently I changed my region to other country. Now I need to change my region to Bangladesh. But mobile verification code is not coming. I try to chat with in game support, but it didn't help. Please help me

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @brazen jasper. We are unable to help you with such account related issues through the community.

[brazen jasper]

in ingame support a bot chatted with me

it didn't help

[cyan citrus]

Again, not something we can help with, @brazen jasper. You may also report the issue through #old in compliance with channel's pinned instructions.

[stoic sun]

Admin please I need help.

I’m trying to contact Pubg Mobile someone hacked my account

[median jackal]

Do you still have access to your account?

[stoic sun]

No I think he turned to different versions

A mean my account was connected to Game Center and email and twitter so they hacked my twitter and they charged

[median jackal]

If your account transfer to another version of game, you can't transfer again to global English of PUBG MOBILE.

Contact with in-game customer service witht this, we're unable to help you with any account related issue through the community, @stoic sun.

[stoic sun]

No one is answering me there

[median jackal]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. Please wait patiently.

[stoic sun]

Thank you.

[median jackal]

You are welcome, best of luck.

[bronze bramble]

Hi
If I get a ban, is the ban on the IP or the hard disk?

[cyan citrus]

You can find more information about device bans in the latest announcement in #news, @bronze bramble.

[agile aurora]

Hello Anyone knows when starts the next pmco?

[cyan citrus]

PMCO Spring Split registration period will start in 2022, @agile aurora.

[tidal storm]

hello can anyone help me please

[cyan citrus]

Hello! How can we help you, @tidal storm?

[tidal storm]

i played 3 times in livik and i got the same hacker in the game what should i do ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @tidal storm. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tidal storm]

thx

[agile aurora]

@cyan citrus yea i know it’s in 2022 but I meant in which month?

[limber edge]

Is it possible to untie mail from the game?

[cyan citrus]

It is not possible to remove the third linked email and phone numbers at the moment, @limber edge.

[wintry fog]

<@&639889499718942720> can u help me

i cant login with Email

[cyan citrus]

What is the issue you are facing when trying to log into your account, @wintry fog?

[wintry fog]

try agin later

[cyan citrus]

Could you please add more details or share video recording or screenshot, @wintry fog?

[wintry fog]

ok

i musst waiting 3 min

help

[cyan citrus]

Where do you reside, @wintry fog?

[wintry fog]

Germmany

not internet problem

help me

[cyan citrus]

Please change your password one time and try to log into your account again, @wintry fog.

[wintry fog]

i have it

but i can't

log in

[cyan citrus]

Can you try to change your password one time, @wintry fog?

[wintry fog]

ok

can u sheck it

pls

[cyan citrus]

Yes. As mentioned earlier, please try to change your password one time and attempt to log into your account again, @wintry fog.

[wintry fog]

i have change it

[worthy yoke]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worthy yoke. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Are you still unable to log into your account?

[wintry fog]

tyes

yes

[cyan citrus]

Can you try to log into the account using the verification code as mentioned in that notice?

[worthy yoke]

im not receiving this code on my number help please

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @worthy yoke.

[worthy yoke]

but im not receiving any code i have my number with me

[wintry fog]

what now ?!

[solid ingot]

pubg matches don't start

[worthy yoke]

they dont even understand my problem

[cyan citrus]

Refer to my this response, @wintry fog.

[solid ingot]

help??

[cyan citrus]

Please be more precise and add more details about the issue you are facing, @solid ingot.

[worthy yoke]

ididnt even change the device

[wintry fog]

ok

i try

[cyan citrus]

This is not something we can help with through the community. You may try to contact them again.

[worthy yoke]

OMG

[solid ingot]

i couldn't join a game for 2 days in pubg mobile, it keeps saying unable to find a match. i use bluestacks and changed region from middle east to europe.

[wintry fog]

they dont send to me code

[worthy yoke]

not im banned again for 300 seconds wtf

[cyan citrus]

We only recommend you to play the game on Gameloop emulator, @solid ingot. If you are using any unauthorized emulators, you will not be matched with Gameloop players.

[solid ingot]

oh alright ty

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[wintry fog]

what now !

they dont make any thing

you musst help me

[worthy yoke]

why it happens to me only

[wintry fog]

you are admin here

[cyan citrus]

If there are multiple times in a short period of time, there will be cool-down. As mentioned earlier, this is not something we can help with through the community.

[wintry fog]

u musst help as

[worthy yoke]

how long will thay cooldown takes

that

[cyan citrus]

Please understand that we only provide community support through this platform, @wintry fog. We are not customer service, and we are unable to help players with such account related issues in any way.

[worthy yoke]

why do you even represent pubg if you cant fix simple problems

[wintry fog]

than you can closed because you cant make any thing this gemas service is zero

[worthy yoke]

then why do you have support channel if its no use

[cyan citrus]

You can find out the duration of the cool-down when you request for another verification code or attempt to log into your account, @worthy yoke.

We only provide community support through this platform. We are not affiliated with customer service and we are unable to help players with such account related issues in any way. Please avoid cluttering the support channel.

[worthy yoke]

do you know how many hours i spend in Pubg

ok thanks for nothing

and btw there is no where i see duration of cooldown when i request for another verification

[cyan citrus]

How do you know there is cool-down then?

[worthy yoke]

you just told me OMG

[worthy yoke]

see this

[cyan citrus]

Because you have mentioned in your previous message that you were banned for 300 seconds.

[storm flume]

Please do not use languages other than English, @wintry fog. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wintry fog]

@storm flume that what you can do but you cant lose the problem

[thorny cobalt]

What is this🤔 and Unlock can't log in for 10 min🤔

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @thorny cobalt.

[tiny dock]

How can I host official Pmco scrims?

[onyx cairn]

You can't host official PMCO Scrims.

[onyx cairn]

The Spring Split will take place in the first quarter of 2022 as usual.

[worthy yoke]

@cyan citrus tell me bro what i have to do to login my account back im not receiving any code in my mobile and now i cant login to my id

there must be some way you could help

[cyan citrus]

I have already answered you here, @worthy yoke. This is not something we can help with through the community.

[ionic slate]

Cant find this in my inventory

I need some help

[heavy vortex]

It's been used up in the rp group purchase perk event. @ionic slate

[hardy jungle]

Hello, can I submit a simple proposal here, and will the proposal that I will submit here reach?

[ionic slate]

Ohh oki now i understand

[heavy vortex]

If you want to provide feedback regarding the game, you can do so in #old @hardy jungle

[hardy jungle]

Thanks 💛

[vernal cairn]

Help me please

[agile aurora]

Thx🖤

[tidal bramble]

Hey , does phone triggers get our account bann*ed

[cyan citrus]

Any peripheral devices to play the game are not allowed, @tidal bramble.

[cyan citrus]

What happened after this notice?

[vernal cairn]

Ban 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal cairn.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell harbor.

[grizzled halo]

What???

[cyan citrus]

Did you select ''No'' under Age in Gameplay and Management option, @grizzled halo?

[grizzled halo]

No Yahweh brother came

[cyan citrus]

Could you please elaborate, @grizzled halo?

[grizzled halo]

I'm an old player, I entered the game with an error

[tardy rose]

Bunk hope u have very nice day

[cyan citrus]

Again, I'm unable to understand you completely unless you add more details. Also, respond to my previous question accordingly.

[hybrid stump]

i want to change my region back to Pakistan ,but it wants me to link my phone with my account and i don't want to do that...please help.

[tardy rose]

@Bunk quick question am I allowed to say I love mods?

[pallid briar]

Unfortunately, there is no other way other than the way in-game.

[pallid briar]

Yes! But in discussion channels, please if you do not require any assistance here.

[hybrid stump]

no other regions require this except Pakistan,why?

[pallid briar]

Many regions do require this. Feel free to contact the customer service in-game for more information.

[junior lava]

Hey my avatar was restricted and I was wondering why

[pallid briar]

You can try contacting the customer service in-game for that matter, @junior lava.

[junior lava]

Boi

[hybrid stump]

the in-game customer service is not properly working. it replies me with the same answer everytime.

[night cloak]

Weird music .. how to turn off? Any solution

[pallid briar]

Unfortunately, there is no other way you can change your region.

[pallid briar]

Have you tried restarting your game?

[hybrid stump]

can you please give me help desk email?

[night cloak]

Yes .. after 5 to 10 seconds .. continue music

[pallid briar]

The e-mail ([e-mail]) is for general inquiries.

[pallid briar]

Could you try performing a routine repair and see if that helps?

[night cloak]

Already done

[pallid briar]

Could you try disabling the Mirror world theme from your inventory?

[ornate grail]

Can i block a player to remove him from my popularity without having him in my friend list?

[pallid briar]

Unfortunately, no. But you can always hide you entire popularity list.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx shoal.

[raven epoch]

why can't i link the card to midasbuy? there must be 1 $ on the account ???

Help pls

[cyan citrus]

Please contact Midasbuy's customer service through the following email, @raven epoch.

[e-mail]

[magic plinth]

What is this ridiculous new feature about banning a device? The system unfairly has banned several users in the past for cheating where none is found too have been used. And you exit the system to "fairly" identify devices now too? I think this is unjust and unfair. It may be time to find a new game where these ridiculous ban features are not used.

I understand the need to help reduce or even limit hackers but when the system can't fairly tell the difference that I have a problem with

[night cloak]

@lime juniper can I’ll talk to you prive

[cyan citrus]

You can create a private thread in #copyright channel to talk privately with the community team, @night cloak.

[cyan citrus]

You can provide your feedback about the game through #old.

[magic plinth]

Thanks for letting me know. Appreciate it

[cyan citrus]

My pleasure!

[verbal thistle]

Giveaway channel?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped basin.

[cyan citrus]

That channel can only be accessible after you have reached level 10 in this server or you boost the server. For future reference, please use #discord for such Discord-related questions. This channel is meant for support related to PUBG MOBILE.

[verbal thistle]

Oh thanks 💙

[cyan citrus]

You are welcome, @verbal thistle.

[tepid pivot]

@heavy vortex

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tepid pivot. Remember to read through #faq before asking questions in the support channels.

[tiny dock]

how do I remove my email from my account

[sullen rover]

hello evry one

can i speak with any support here ?

i need some faster help pls

my acc is hacked .. any one here

[dense dock]

@sullen rover what was your acc linked with ?

[sullen rover]

@dense dock My links are email and facebook

@dense dock Someone linked the account to Twitter

[dense dock]

did u contact ingame support ? as long as you provide them with enough info they can help you kick the hacker out.

and since he manage to link his acc he definitely has access to your Facebook

i suggest you change your password Facebook and maybe email as well.

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issues, @sullen rover.

[sullen rover]

@static sleet I have done this twice and the problem has not been resolved.. I have submitted all the required conditions and the conversation ends with nothing new

[static sleet]

There is nothing that we can do to assist you further, @sullen rover. Only the customer service in-game can provide solutions for your issue.

[sullen rover]

@static sleet How is this, someone told me to contact the support service through discord, this is a faster service

@dense dock i done it too and he can login in too

[static sleet]

The moderators here are primarily tasked with moderating the chat in the server and are not affiliated with the customer service in-game.

We can't provide any kind of assistance for compromised account issues.

[plain socket]

What is this can you explain this

[cyan citrus]

Seems like a visual bug, @plain socket. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[elder salmon]

im have one question why im wanna buy UC but i don't know yes pubg mobile have one page to buy UC pubg have this or no?

why im wanna buy UC now

[cyan citrus]

I'm not entirely sure about your inquiry, @elder salmon. If you are referring to buying UC, we recommend you to only buy it through in-game or official website.

https://www.pubgmobile.com/pay.

[elder salmon]

and other question

im am chilean but in the moment what im enter https://www.pubgmobile.com/pay the prices come out of the US. There is some way for me to be able to

[cyan citrus]

You can select your own region by tapping on the globe icon, and then select your region, @elder salmon.

[elder salmon]

thanks you so much good person 👍

[cyan citrus]

My pleasure, and you are most welcome, @elder salmon.

[cloud pasture]

Why you delete messages

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud pasture. Remember to read through #faq before asking questions in the support channels.

[elder salmon]

@cyan citrus Look

after I put the region chile does not come out compare UC and I squeeze everything that says to buy with card and does not come out the same as in the region of THE USA.

[cyan citrus]

The payment methods may be different for different regions, @elder salmon. Try to log in with an account and try again. If you still face the same issue, you may select ''Other'' region or contact Midasbuy's customer service through following email for further assistance.

[e-mail]

[elder salmon]

okay and send you an email of my error thank you very much

[cyan citrus]

You are most welcome, @elder salmon.

[ionic slate]

Does tier resets on new rp m

Like do i go back to bronze

[cyan citrus]

No, @ionic slate. Your rank will remain the same for another month of Royale Pass. Cycle 1 Season 3 will end around January 17 of 2022.

[ionic slate]

Ohh oki thank you

[cyan citrus]

You are welcome, @ionic slate.

[winged pewter]

When coming spiderman mode? Beta also not working

New winter theme lobby coming or not?

[cyan citrus]

Please keep an eye on #news for more information and upcoming announcements, @winged pewter.

[winged pewter]

Ohh...its ok
Thanks 🎉

[cyan citrus]

You are welcome.

[night cloak]

@cyan citrus I didn't see other zombie mode in game

[cyan citrus]

Are you asking about Infection Mode, @night cloak?

[night cloak]

Indeed, I don't remember it's name.

[cyan citrus]

Please refer to the following announcement for more information, @night cloak.

#news message

[night cloak]

Dang

Good luck fixing it 👍

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour fjord.

[mint trout]

Helmet skin not visible

In a vehicle

[night cloak]

Is gfx tool banable

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[harsh sinew]

So I can use Ultra HD on my s10+ but not my brand new Z Flip 3... k

[median jackal]

Hello there, have you tried others helmet?

[mint trout]

Ues

Yes

[median jackal]

Is the issue just with this helmet or every helmet?

[mint trout]

Yes no matter if it is a rank 1 or Rank 2 helmet

Skin is not visible in vehicle

[median jackal]

Your device doesn't support Ultra HD I guess.

[median jackal]

Noo, I'm not say that. The issue with this helmet only? Or every helmet skin?

[mint trout]

I have only one helmet skin

[median jackal]

Well, please leave a bug report in, #old in compliance with channel's pinned instructions.

[mint trout]

Okay thanks

[median jackal]

You are welcome.

[median jackal]

Kindly mention the helmet skins name.

[lean temple]

Same case , I've had this with both the iPhone 11 and Redmi 😂

[mint trout]

It's the skin in premium crate

[median jackal]

Please leave a bug report in, #old compliance with channel's pinned instructions.

[mint trout]

Oh

[mint trout]

Maybe present Helmet

[cerulean sand]

help me plz my region not change in pakistan

[lean temple]

So does my little yellow duck helmet 😂

[mint trout]

😂

[median jackal]

Add more details on, #old. Please make sure the name.

[mint trout]

Ok

[median jackal]

You have been answered, don't repeat same message.

[mint trout]

Use VPN

[cerulean sand]

Alive why u here i told you not change yet

Why u dont understand

Raghav which vpn

[mint trout]

Quick VPN

[cerulean sand]

Ok i am trying

[mint trout]

👍

[median jackal]

VPN isn't recommended.

[median jackal]

Nothing we can do to help you here, contact with in-game customer service for future assistance.

[mint trout]

Can it lead to ban of account?

[median jackal]

There is a chance.

[cerulean sand]

This page is pakistan offical pubg ?

[tired tundra]

Contry region noting sms

[median jackal]

This server?

[tired tundra]

Pakistan

[cerulean sand]

Yeah this server

[sick shale]

It's not. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[median jackal]

Login with your email and try again after few moments, if the issue are persistent please contact with in-game customer service. We're unable to help you with any account related issue through the community. Also you can leave a bug report in #old compliance with channel's pinned instructions.

[frozen oar]

I get this whenever I try to purchase uc

[sick shale]

Try updating the Play Store app:

[frozen oar]

My app is updated and I still get that

[sick shale]

Check if the solutions in the following article can help you: https://bit.ly/3ytS7J8.

Alternatively, you can purchase UC via the official website:

▫️https://pubgmobile.com/pay

[winged pewter]

I am hurt bcz of no winter lobby theme this time..only mirror world why?

[median jackal]

@night cloak.

[median jackal]

Refer to my last response again, @tired tundra.

[median jackal]

Feel free to leave a feedback in, #old.

[night cloak]

@median jackal Sadly not possible if you are trying to switch to Pakistan.

[median jackal]

Noo, I'm not. I mentioned you to delete the image, there is his/her personal number.

[night cloak]

It is okay to share that if they want to.

[median jackal]

Okay.

[random agate]

Keep getting this and unable to download maps or any other ingame assets due to "unstable network" when I was literally playing long time ago using the same data

[night cloak]

@random agate Sadly your IP is having a rough time to connect to the PUBG MOBILE server.

[random agate]

But I was literally playing with the same phone and internet 3 months ago?

Is there a way I could possibly fix it?

[night cloak]

It wasn’t having issues at the time, I assume.

[random agate]

It was not

[vagrant tulip]

Egypt and WE isp ?

[errant venture]

@random agate go to settings and clear cache

[random agate]

USA Texas

[random agate]

Done that uninstalled 3 times still same thing even cleared data

[night cloak]

It can only be fixed by using a different IP address, for now.

[random agate]

How do I do that :/

[night cloak]

Just get a hotspot internet from your friends or family.

[random agate]

Got none with that :(

[errant venture]

do you know if ur isp gives you a dynamic or static ip@random agate

?

[random agate]

It's mobile data how would I check that?

[errant venture]

if you turn off ur router and wait a few mins and turn it back on you should get a new ip

but it depends on the ISP

[random agate]

Idk how cricket works I'll try turning off my mobile data cuz I don't have wifi

[night cloak]

Please check your private message, @errant venture.

@random agate Sweetie, just try to get someone with a different phone and they will help download the maps. These are internet related issues and only persists temporarily. It will be fixed on its own very soon.

[errant venture]

my mistake @night cloak

[random agate]

Okay I will try that and then give an update I'll probly go to a local store then thanks :3

[night cloak]

No worries and good luck!

[dusky yarrow]

Hey I told my friends to invite me to bargain for their items, my 20 friend invited me so the total numbers of invite should have been 100 but when I entered the game I just got invite from 6 friend means 30 invite. Now can you please tell me will I get those 70 invites back later or sooner or I wont get them? @night cloak @heavy vortex

🙂

[night cloak]

@dusky yarrow You won’t get those, unfortunately. It is a known bug. The only workaround Olive can give is being online when they invite you.

[dusky yarrow]

Is there any refund I can get for them?🙂
I was doing it for achievement but now unfortunately for the bug I guess I wont be able to complete the achievement.

[night cloak]

@dusky yarrow Unfortunately, no.

[dusky yarrow]

Okay thanks for help.

[pallid briar]

@night cloak :l

[night cloak]

Awm can't kill a person at full health with lv 3 helmet with full durability , this has been added into the game from a long time
Is this true?

@celest shadow ?

[night cloak]

Can*

[celest shadow]

You can defeat or eliminate an enemy equipped with a level 3 helmet with the AWM.

[night cloak]

Ok then. But if he is fully boosted then?

I have seen ppl not dying wtih a headshot from AWM

[night cloak]

[hybrid stump]

Dear PUBGM Team,
i want to change my in-game region back to Pakistan. I live in Peahawar,Pakistan and i had accidentally changed it to Germany. Now, i tried to change it back to Pakistan ,but it asks me to link a phone number with my account which i do not want to do.
So, please change it for me.
The account details are below.

in-game Details:

Name:TOYG3R
Character ID (UID):5369225452
Linked Social Media:Facebook & Google Play Games
Current Region:Germany
@celest shadow

[celest shadow]

From my experience, if you headshot someone with the AWM, they will still be defeated or eliminated.

[night cloak]

I have video proof tho

But i cannot send links can i?

[night cloak]

Ima stay here until you upload it

[night cloak]

Its from youtuber and its not mine

[celest shadow]

We are unable to assist players with in-game account issues through the community. If you are required to link a phone number in order to change your country or region, you need to do so.

[night cloak]

and the video is long and its in Hindi

[celest shadow]

The video evidence should be something you experienced yourself, not someone else's.

[night cloak]

its not mine

[celest shadow]

Did you personally experienced this in the game? If not, then it is not an issue.

[night cloak]

no I didnt but other players did.

and theres a full video abt it

nvm it isnt even an issue

happens once in 100 times

[celest shadow]

As aforementioned, the AWM can defeat or eliminate an enemy equipped with a level 3 helmet. The case you mentioned may be caused by their Internet connection.

[night cloak]

But how can an internet connection cause a person to not be knocked after a red hitmarker and the headshot sound effect?

[celest shadow]

Poor Internet connection can be a cause, but this is not confirmed. Regardless, game-wise, the AWM is powerful enough to defeat an enemy with a level 3 helmet.

Feel free to submit your concern regarding this in #old, you can include a short video recording of your issue.

[night cloak]

ok

[digital trail]

i want to unlink my email or phone pubg mobile account

[celest shadow]

You cannot unlink your e-mail address or phone number as this is not a feature yet.

[night cloak]

Ping

[maiden nimbus]

@celest shadow

[celest shadow]

Hello, how can we help you?

[humble birch]

@celest shadow if we use gfx , will we get ban device?

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[humble birch]

@celest shadow

[maiden nimbus]

@celest shadow If we Use VPN, Will we Get Ban Id?

[celest shadow]

Normally not, but it may occur. VPN usage is therefore not recommended.

[maiden nimbus]

7days id bann

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden nimbus.

[humble birch]

@celest shadow if we use gfx, will we get ban?

[celest shadow]

Yes.

[fluid gazelle]

<@&639889499718942720> <@&481161015728406538>

[main fractal]

How she got mvp?🤬🤬

[fleet river]

good afternoon min
Sorry to bother
Can you help me get my banned account back?
The problem is that the account is used by his ex-girlfriend and chit
Because the account doesn't work, min
Quite a lot of money in that account

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @fleet river.

[west vapor]

MVP is given on the total rating towards the end of the game, @main fractal .
If you believe this is not satisfactory, or there is an issue with the calculation, you can provide your feedback regarding that through #old in compliance with channel's pinned instructions.

[sick shale]

You will have to wait for the cooldown period to be over, @fluid gazelle. There is no way to bypass that.

[fluid gazelle]

But please, I will lose my progress from the bronze tier@sick shale

[sick shale]

Unfortunately, that isn't possible. You should've read the confirmation notice pop-up before changing your server.

[fluid gazelle]

This is very unfortunate, thank you @sick shale

[night cloak]

i am not getting the verification code

When doess arcane event ends?

[median jackal]

@celest shadow.

[median jackal]

Try again after some moment.

[median jackal]

Could you please share a screenshot of that event?

[night cloak]

Anyone knows why my game like this?

[median jackal]

It might be cause of your device. How long you facing this issue?

[night cloak]

Just recently. If it’s my device what would it be?

[median jackal]

Restart your device and play TDM again.

Check, the issue ok or not.

[dire path]

Hi while doing account transfer I am getting this error plz help me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dire path.

[dire path]

Yes i am not able to contact in-game support team

Plz forward my problem to support team

My account is currently in PUBG mobile Global

Plz see this BGMI is saying Contact Global Support Team, Global team is saying Contact BGMI and i have only few days left 31 December last date for data transfer

[median jackal]

Please contact with in-game customer service for future assistance in this regard.

[median jackal]

We're unable to help with any account related issue through the community, start a new conversation.

[dire path]

Can you provide me email address where I can sent a mail?

[median jackal]

Customer service email isn't available for account related issue, there is one way that is in-game.

[dire path]

I have tried but same response every time

[median jackal]

Nothing we can do to help you here in discord, you may contact with them again. And Do exactly what they says.

[terse hare]

I need to contact the support team

[median jackal]

Do you mean in-game customer service?

[terse hare]

Hellllllo

Yes

My account was hacked and I still can login to it by email

But the hacker linked it to Twitter account

What I can do with this issue

[storm flume]

Please contact the customer service for further assistance, @terse hare. Refer to subpoint 5.4 in #faq for further information.

[median jackal]

Well, please contact with in-game customer service to unlink unauthorized social media.
You can use below screenshot as a example.

[crisp sequoia]

Hi

[median jackal]

Hello, how can we help you?

[crisp sequoia]

How to report unauthorized UC sellers

[median jackal]

Maybe, through the #copyright. Wait for, @celest shadow reply.

[night cloak]

@median jackal im talking about whole arcane event. Like when the collab ends

[median jackal]

No information regarding this.

[celest shadow]

Which platform?

[frozen coral]

I block my friend on game after blocking him the popularity status gone. Is there any way to bring that back?

[dire path]

@lime juniper

@lime juniper i am trying to transfer my id from PUBG MOBILE GLOBAL TO BGMI but facing this data abnormalities isse tried to contact Krafton but there are saying Contact Global Team when I am contact Global Team from in-game option but receiving same message again and again to contact battle ground Team idk what to do where to go and i am at a risk of loosing my account since data transfer is only going to last till 31 December, I request you to guide me Or help me to solve this issue

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dire path.

[errant granite]

Please help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @errant granite. Remember to read through #faq before asking questions in the support channels.

[bronze garnet]

I changed the server by mistake and I want to call back to the Europe server

[cyan citrus]

You will need to wait for the cool-down to be over, @bronze garnet. You cannot change your server before that.

[dapper ingot]

My account was stolen, I have all the proofs, Someone can give me the e-mail of PubgM support of Europe region?

[bronze garnet]

@cyan citrus The game does not take much time and does not start

@cyan citrus I am playing with an emulator

[cyan citrus]

We are unable to help you with this, @bronze garnet. You should be more careful. For now, you can try to play with friends with your desired server and appoint them as leader.

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[bronze garnet]

@cyan citrus Well thanks for the help

[cyan citrus]

My pleasure!

[dapper ingot]

They didn’t help me, they just said I shouldn’t give any information about my account but if the men just took it what can I do?

[cyan citrus]

We are unable to help you with compromised accounts through the community, @dapper ingot. You should continue with the customer service.

[dapper ingot]

Yea, but when I tell my problem, they think That I give my information account, so they say they can’t do anything if I gave my info which I didn’t

[cyan citrus]

Again, not something we can help with, @dapper ingot. You should send the information to the customer service. We are not customer service.

[ocean terrace]

I have done everything the customer service has told me to do. Restart the game, restart the device, restart my router, change the dns server. Still this game doesn't work after this stupid arcane mode came out.

[cyan citrus]

For how long have you been facing this issue, @ocean terrace?

[ocean terrace]

1 month now

Exactly today

I have deleted and reinstalled the game like 5-6 times

[cyan citrus]

Please mention your device and country, @ocean terrace.

[ocean terrace]

Oppo F7 and Nepal

[cyan citrus]

Got it! Thank you, @ocean terrace. Please try to do a Routine Repair of the game from login menu, clear game cache and reset your device settings one time. You can do it through your device settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile and Bluetooth and Reset App Preferences. Restart your device and see if it will make any difference.

[ocean terrace]

I have cleared my cache and repaired the game so many times. It just won't work

[cyan citrus]

You may reset your device settings and App Preferences by following my above steps and restart your device, @ocean terrace.

[tired prairie]

There's an account that is using a harassment name and he's sending me popularity everyday and his name is so bad and he's making my popularity look bad.

His ID: 5836659253

[cyan citrus]

You can report any abusive profiles directly through in-game customer service, @tired prairie.

[fathom ice]

Should I download arcane or new state or does it not matter?

[ionic slate]

Do these pass on to the next rpm

@cyan citrus

[cyan citrus]

No, @ionic slate. They will expire after the current Royale Pass ends.

[limpid spruce]

Why do I hear music in the game, I deleted the game and reinstalled it but it’s not gonna fix,

[cyan citrus]

Have you tried to disable the ''Music'' option from your in-game ''Audio'' settings, @limpid spruce?

[night cloak]

What should I do? The account was stolen by changing all the data!

[pallid briar]

Please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq.

[night cloak]

Great help! You push everything on each other and there is zero sense!

[pallid briar]

Unfortunately, we are unable to assist you with account related issues though here. You must also ensure you have access to at least one log-in method before contacting the customer service in-game.

[cyan citrus]

@spice haven, please do not self-advertise in this server. Read the #735483472432594994 before participating in the server.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silver wing. Remember to read through #faq before asking questions in the support channels.

[meager pumice]

If i sell something from this picture can i still get it pernament for 600 uc?@cyan citrus

[vagrant tulip]

Sell ?

[meager pumice]

Reedem

@vagrant tulip

[meager pumice]

Or like get gold for it

And how much days will "mirror world" mode be in game?

[regal olive]

Hello, I need help. My account has been hacked and stolen. My account is mythic fashion and I don't want to lose it.

[celest shadow]

Yes, if you dismantle the time-limited items, you will still be able to get the items you upgraded permanently once you reach its stage.

[storm flume]

Please contact the customer service for further assistance, @regal olive. Refer to subpoint 5.4 in #faq for further information.

[light oriole]

Hi, please tell me how i change my region to Pakistan.

[median jackal]

From your in-game settings > Account and Safety.

[light oriole]

How i check which email is currently linked with my account.

[median jackal]

That's not possible.

[meager pumice]

Nice thanks

[fresh pendant]

How do i fix this?

The enemy is always invincible

And it always like this when the time limit for the island is up

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fresh pendant. You can also submit a report in #old in compliance with the channel's pinned instructions.

[bright lily]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account ID 5614615847

The name of the account user 『TNT』ツmohse

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bright lily.

[oblique mango]

My mates acc yesterday has been baned i played w him for a long time most of the time we are playing duo and he never cheated today he msgd me this picture. yesterday he played at 1 or 2 in the morning in with randoms and went to sleep he woke up to this. I suspect thet the randoms may have been cheating or doing something against the rules he was droping solo and was playing away from them.
his id: 5660380914
name: cpdm | SeiKo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique mango.

[ancient valley]

I watched my friend carry him and this bug happened to me all of a sudden

[median jackal]

Please leave a bug report in, #old compliance with pinned instructions.

[ancient valley]

oke sorry

[vernal pollen]

who knows the codes will be a new x - suit?

[cyan citrus]

No information regarding this, @vernal pollen. Please keep an eye on #news for future announcements.

[hardy wadi]

My account get banned without any reason who can help me pleass

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy wadi.

[lime juniper]

You may try your luck explaining the situation to the customer service, @tidal coral, and you might be lucky to receive the final reward for your dedication.

[tidal coral]

Where I can contact customer service?

[storm flume]

Please contact the customer service for further assistance, @tidal coral. Refer to subpoint 5.4 in #faq for further information.

[prisma fossil]

[hushed jackal]

2nd time I got banned, I want a ban appeal

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed jackal.

[open fox]

It’s been showing me this screen every time I open the game for the past hour

[cyan citrus]

Please mention your device, @open fox.

[open fox]

iPhone 7

[cyan citrus]

Please go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference, @open fox.

[open fox]

It worked thank you very much

[cyan citrus]

Glad to hear that, and you are most welcome, @open fox.

[storm flume]

Please do not use languages other than English, @tender quartz. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tidal coral]

I have 109 goals from Liverpool event. I need to score 1 more goal to take Kit Set. But I have no more footballs. Its written that event is finishing today 16/12/2021. Is there any chance for this 1 more goal to score or you can just add it to me or allow me to pick-up the kit set.

[tender quartz]

The progress of perseverance 4 is not counted, the execution was suspended on the 35th day,
I went in a row for about 2-3 months. Account ID 5259949400, my device
Xiaomi redmi note 8t. I propose a solution to the problem:
1 reset progress to 0
2 give me the skin (came continuously for 2-3 months

[tidal coral]

@lime juniper 30 minutes until event is done, I have contacted customer service, they replied they will look into it. Still no feedback, please can you send them as well message.

[lime juniper]

No worries. If luck is on your side, you will get the outfit even if the event is over.

[tidal coral]

Can you write to staff as well? Will be thankful if you can.

[lime juniper]

Please let me know the user identification of the account you used to contact the customer service with. I can try some magic convincing.

[tidal coral]

My ID: 524385548

[lime juniper]

Got it. Will see what I can do.

[tender quartz]

Hey

[tidal coral]

Really thanks in advance.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[tender quartz]

Haha okay

[sly heath]

Why did developers made that you cant redeem using extra rp points in you havent purchased the pass ?

[feral forge]

Because each RP Month are separated, the extra RP points from the previous RP (M5) will not be transferred to the next RP (M6).

[lusty shuttle]

Hey, i‘ve been out of ranglist since mnay seasons, even that i didn‘t get any ban or used any cheating programs. I‘ve contacted pubg many time but they just have told how the rangsystem work. Can somebody help me please?

[sly heath]

I asked why i have to buy the elite pass to redeem for rp points

[feral forge]

Are you referring to the event?

[sly heath]

to the pass when you can redeem things using remaining rp points

[feral forge]

I do not understand your inquiry, could you please elaborate?

Feel free to leave your feedback to the game in #old, @sly heath.

[west vapor]

You might try to get into a higher tier so you can see your rank. (Top 10%, top1%, etc)

[frail crag]

When i try to login my pubg account there is message saying you have violated the game regulation and your account has been banned for .. years i have not violated the game please help me to get my account back that was my id from season 2

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail crag.

[jagged rapids]

the new rp was supposed to come. out now why do you delay it by 2days

[warm pilot]

umm hey wanted to ask if mirror world is gonna stay for another month or not?

[languid mica]

When will be start Christel growing pack event to Israel country can I get 3seeter motorcycle skin from local shop for freely🥺🥺

Any <@&481161015728406538> please

[manic siren]

I had a power outage and lost Wi-Fi while playing metro in first map. Came back to match and lost my guns armor, backpack and helmet. Is this normal?

[lilac jolt]

HEy, i really need some help. anmyone know how to fix internet lag in game, every fight i start kagging

[quartz moth]

Yo mods

Mods

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quartz moth. Remember to read through #faq before asking questions in the support channels.

[quartz moth]

So for the new game mode

Is it only gonna be red light, green light

Or every squid game games

And how many people will be there in every lobby