questions

[unkempt osprey]

On every other account i have option for change region, but on my main account there is no option

[pallid briar]

In that case, please contact the Google customer service and recover your lost login method first. You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[heavy snow]

@pallid briar Please help me this is my account from years ago

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. This is why the option is not available for you.

[heavy snow]

Tried to end the conversation

[pallid briar]

Sadly, we are unable to assist you with account related issues through the community. Please contact the customer service(s) as advised. You may refer to subpoint 5.4 in #faq for further assistance.

[unkempt osprey]

I never switched region

Just created account and no option from start

[pallid briar]

You may refer to this, @unkempt osprey. This also applies if your account was registered in the European Economic Area. You may contact the customer service in-game for further information.

[unkempt osprey]

Okey, thanks

[pallid briar]

No worries!

[odd yarrow]

I can't change my country ,Sir please help me to change from nepal

[vast glen]

I want to ban someone

[plush vigil]

[night cloak]

Experiencing a scope bug for my 13 pro max. The scope skips mid spray. Can anyone help?

[worldly anchor]

شركة ببحي موبايل

[storm flume]

Please do not use languages other than English, @worldly anchor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[opaque surge]

Hello! I want to change my region back to pakistan

[worldly anchor]

انا ولاهي حسابي كان مسروق انا مليش اي زنب 😭😭

[storm flume]

Please do not use languages other than English, @worldly anchor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[opaque surge]

Plz help me i want to change my region without phone number

[worldly anchor]

Can I talk to someone from PUBG Mobile customer service?

[night cloak]

Setting lol

[opaque surge]

Lol without phone number

[night cloak]

huh?

[opaque surge]

If you change it in settings you will have to add phone number which sucks

[static sleet]

Unfortunately, that is not possible.

[static sleet]

You can reach out to the customer service via in-game. Please refer to subpoint 5.4 in #faq for instructions.

[worldly anchor]

I called customer service from the game

No one can help me

Because I am Emily who took the band 10 years of injustice

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly anchor.

[tidal bramble]

Do we get banned for using GFX TOOLS , if I have a low end device🤔for smoother gameplay

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @tidal bramble.

[cosmic maple]

Yes gfx tools will give you 10 years ban.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cosmic maple.

[static sleet]

Refer to this response, @tidal bramble.

[restive hedge]

Hello there’s hacker login to my pubg account and banned for 7days now. What can I do? They use Twitter to log in my account ,but I only connect the game with Facebook!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive hedge.

[cyan mauve]

My account completely gone and my account is link with facebook and once I log in everything is gone and I have to start over

[pallid briar]

You can change your region/country from the Account and Safety settings in-game. Are you facing any issue while doing so?

[pallid briar]

Feel free to report them using the built-in report feature selecting the correct information.

[sturdy hornet]

Add one more sever for the players in US who uses Europe server to be able to play the game . At least a server closer to Europe server that allow us to play on a lower ping .

[pallid briar]

Feel free to leave your feedback in #old.

[pallid briar]

Please contact the customer service in-game for further assistance with account related issues. You may refer to subpoint 5.4 in #faq.

[sturdy hornet]

@pallid briar I need someone to look to my issue

It is really important for improving the game

Too many streamers in the US play on emulator that have to change their servers to Europe server to be able to enter a match

[pallid briar]

The community team will go through the #old channel often. So, that's your way of letting them know.

[sturdy hornet]

Can you type it back it the feedback section?

2 messages Better that one 😒

🙂

[static sleet]

Technically speaking, ocean separates Europe from North America. Your request might as well be an impossibility.

[pallid briar]

You should try playing on the server which is the closest to you, in your case North America. Sadly, if there is a lack of players you might have to wait a bit to find a match. Unfortunately there is no easy solution to this.

[sturdy hornet]

I am not saying to create a server above the ocean , “Saint Pierre and Miquelon” is very close to United States it is only 1494 mi away from the us . They can get a server there and gather it with Europe server that way we can get better ping .

[pallid briar]

You can always state that in your feedback by editing your message in #old!

[sturdy hornet]

Just edited it

[floral acorn]

@onyx cairn you wanna assist me about pubg mobile game.tv community open but you haven’t reply

[onyx cairn]

What's the exact issue over there? @floral acorn

[burnt hearth]

Hello, I have a problem I can't see the enemy in the new mirror world mode when I play the characters on top

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @vast glen. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @burnt hearth. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense nova.

[night cloak]

guys what game is this

[static sleet]

That appears to be PUBG MOBILE.

Please refer to the private message, @vast glen.

[gilded kindle]

Change region problem please

[static sleet]

What issue do you face when attempting to change region, @gilded kindle?

[gilded kindle]

I have not received verification code on my number

[static sleet]

Please try again at a later time or contact the customer service in-game for further assistance in this regard.

[gilded kindle]

I have attempted many timea

[static sleet]

Aside from referring you to the customer service, there is no other way for us to help you through the community, @gilded kindle.

[rustic prawn]

I was playing Metro mode, your servers stalled and I was kicked out of the game. For a long time I could not enter the game and as a result, armor of level 5 and a helmet of level 6, like all other expensive things, disappeared. The game thought I came out on my own. It wasn't the internet that was bad. I went to social networks and everything loaded quickly.

[night cloak]

@static sleet I'm having an issue.

In Livik, Shipyard

Some of the items that spawn, have spawned inside the containers

You think I might be joking

but its not what you think

It goes inside the container

half of it exposed

And i cannot pick them up

[rustic prawn]

@static sleet

[night cloak]

When is next pmpl

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pallid briar]

You may keep an eye out on the official social media handles of PUBGM ESPORTS for such announcements.

[tame oxide]

Hello) Please tell me which social networks can Korean pubg be connected to?

[pseudo surge]

When we'll get new premium crates in israel region

[lone surge]

Regional in the game Africa completed? I mean, I can use a hashtag on the African region, so I can change the flag of the country in which I use the hashtag.

I change the flag of the country, for example, I am Egypt and in Ethiopia, I can use a hashtag on it, so I came to my region and changed my flag, why can I use the hashtags, right?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tame oxide.

[deft sequoia]

I want to remove 3rd link mobile phone number

[median jackal]

Third link unlink feature isn't available yet. You may contact with in-game customer service, if they consider.

[quaint moss]

This exp card is not happening to him, there Any create show??
Will anna's more exp not increase and exp create won't open

[pallid briar]

Region in-game, as if the region your account is registered to. The flag should not matter. You can check your region from the Account and Safety settings in-game.

[valid spindle]

I am having an error

Even though I have a good internet connection

[median violet]

yo any1

[pallid briar]

Do you require any assistance?

[pallid briar]

What device are you using?

[median violet]

im using emulator cant change country even after logging in with mobile

[pseudo iron]

Sir i got issue i contact support many time 🙂 but nothing happen i wana change my country and unlink mobile account

I provide all option correct and also provide three month old purchase screenshot but still

I lose third linked phone number and in game support didnt goes well tell me what to do?

[slim yarrow]

@cyan citrus

[valid spindle]

I pad 8 gen iOS 15.1

[valid spindle]

all updated

[slim yarrow]

Some one hacked my twitter login of myaccount

They are xhanging my global acc to bgmi

[pallid briar]

Could you try performing a routine repair or reinstalling the game?

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

[pallid briar]

Please contact the customer service in-game for further assistance with account related issues.

[valid spindle]

I uninstalled no use

[valid spindle]

Same problem

[split wharf]

Hey my current server is Europe and tier is crown 3 if i change my server to middle East then my tier will be reset or not?? Like in season 8-9 different server has different rank

[pallid briar]

Try using a DNS referring to subpoint 4.3 in #faq.

[valid spindle]

Ok thx

[pallid briar]

Yes, it will change to your rank in Middle East if you change your server to that.

[river pollen]

Which gfx tools work for the latest pubg update?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @river pollen.

[river pollen]

Hello

[pallid briar]

You may refer to this response, @river pollen.

[gilded kindle]

I have not received verification code while changing region please solve my problem

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance, @gilded kindle.

[night cloak]

i did a week ago but its still not payched

[plush vigil]

[agile wren]

I need help I was transfer to bgmi it show as my account was created in 2021 so I can't transfer but I do Ingame purchase what will I do ?

[cyan beacon]

I have this problem

It's not a WiFi issue

[agile wren]

I need help I was transfer to bgmi it show as my account was created in 2021 so I can't transfer but I do Ingame purchase what will I do ?

[median jackal]

We are only provide support for PUBG MOBILE Global English. You may contact with in-game customer service for future assistance in this regard.

[median jackal]

Could you please add more information about your issue?

[cyan beacon]

I started the game today and this error was their

The maps everything saying this

I restarted my game and phone

[median jackal]

@cyan beacon, have you try with different network?

[cyan beacon]

Yes with mobile data 2 other network too

[median jackal]

Can I know your device?

[cyan beacon]

Redmi 10 s

[short arch]

do I need to reach above platinum tier to get in wins leaderboard?

[median jackal]

Thank you, clear data of your game from your mobile settings. Or repair your game from login menu.

[median jackal]

Yes.

[cyan beacon]

Ok I'll try

[polar spear]

Hey, when will the mode"survive till dawn" be back?

[short arch]

Oki doki, when's the season ending?

[median jackal]

Refer to this message below.

#news message

[dense galleon]

Hi. Need to talk the servers ceo or coo

[median jackal]

Hello there! If you need game related assistance you can state here or if you need others help please wait for moderators.

[gaunt lava]

pls pubg add feature so we can use WiFi and data at the same time

[median jackal]

Could you please elaborate?

How do you use data and wifi at the same time?

[gaunt lava]

no like we use WiFi and plus data to make it less lagging

like mobile legend they have that feature to reduce lagging

[dense galleon]

First: Do ya have a German Player Sector? Members living in Germany?

[gaunt lava]

Im from Indonesia

its so lagging just by WiFi

[median jackal]

Well, you can give feedback/advice in, #old.

[dense galleon]

(waiting for moderators(

[night cloak]

Hi wanna change my region but ghere is no option:V what do I do wrong? I reas something about crrating the acc while bein in europe, that u cant change it even if u change ur location

[median jackal]

Correct, because of GDPR law.

[night cloak]

[lime juniper]

The game is still under optimization for your device, @night cloak. You may expect to have support for 90 FPS in the future.

[night cloak]

I really appreciate it. I already talked about it in a feedback a month ago and nothing happened

Thank you very much

[gilded kindle]

Please help me

[median jackal]

Hello! If you're not state your issue, We're unable to help you.

[pallid briar]

You can report again and hopefully it will be fixed by the next update.

[gilded kindle]

I have not received verification code while changing region

[pallid briar]

Please try again at another time or contact customer service in-game for further assistance, @gilded kindle.
Refer to this response and please do not repeat the same inquiry.

[gilded kindle]

I try many times but failed

[pallid briar]

Feel free to report the issue in #old. We are unable to assist you with account related issues through the community.

[median jackal]

@celest shadow.

[muted vector]

please help me, my account is unlocked in the game, but when I try to log in, it says that I'm blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted vector.

[wispy bane]

Can I know why my Account had been Muted?I just pm my friend to Notice him View WhatsApp notifications

[cyan citrus]

Could you please share a screenshot, @wispy bane?

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future, @wispy bane. For further assistance with this, contact customer service in-game.

[wispy bane]

Is it can Dismiss muted now?😆

[rustic prawn]

Moderators, can anyone help me or do you give a fk?

[cyan citrus]

Not something we can help with, @rustic prawn. You may try to contact the customer service.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[jaunty stratus]

@cyan citrus

[cyan citrus]

Hello! How can we help you, @jaunty stratus?

[jaunty stratus]

I can speak Arabic?

[storm flume]

Please do not use languages other than English, @jaunty stratus. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jaunty stratus]

Okey

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jaunty stratus]

Dear, why hasn't the Bright Star event been added to the game yet? @cyan citrus

[cyan citrus]

No information regarding this, @jaunty stratus.

[jaunty stratus]

So what should we do?

[wispy bane]

I had contact customer support in-game but it always Irrelevant questions or digressions

[winged spire]

Hey dear (error 403) nice to see u here.. finally my issue was solved.. thnx

[rustic prawn]

There you can find answers only to typical questions such as bad connections or bugs. Nobody will solve my problem there.

[cyan citrus]

You can wait until the event is officially available or there is more information available.

[cyan citrus]

This is not something we can help with through the community. As for customer service, you will need to record your issue and select the available options accordingly to connect to a customer service representative.

[jaunty stratus]

Ok thanks dear

[cyan citrus]

You are welcome, @jaunty stratus.

[slim yarrow]

Costmer service is not replying

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @slim yarrow. Please wait patiently while they get back to you.

[storm flume]

Please do not use languages other than English, @rustic prawn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rustic prawn]

How do I contact a customer service representative?

[cyan citrus]

I have answered that in my previous response, @rustic prawn.

[night cloak]

To support the device will it take more than two weeks?

[wispy bane]

I had contact customer support in-game but it always Irrelevant questions or digressions

[rustic prawn]

I described my problem in the game's support service, but there the bot simply sent me articles that did not fit my problem. Nothing was said about the connection with the specialist.

[cyan citrus]

This is not something we can help with through the community, @rustic prawn and @wispy bane.

[rustic prawn]

Who can help me? Only God?

[shadow mica]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play andI make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5267557353 The name of the account user MoamenGaber1

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow mica.

[rustic prawn]

Discord server can’t, support service can’t. Who can help me with my problem? besides, this is a problem of the game, not mine

[gaunt lava]

Cmon pubg add network feature please it Will make gaming experience better

[cyan citrus]

Please feel free to provide your feedback about the game through #old, @gaunt lava.

[gaunt lava]

no respone

[cyan citrus]

That channel is only to collect feedback, @gaunt lava. You should not always expect a response.

[gaunt lava]

oh okay

[rustic prawn]

Roughly 10-12 hours of game play went down the drain. The best game, the best servers, the best support.

[cyan citrus]

You have already been answered, @rustic prawn. You are more than free to report the issue through #old in compliance with channel's pinned instructions. Now, please avoid cluttering the support channel.

[pseudo surge]

When we'll get new premium crates in israel region?

[median jackal]

No information in this regard.

Have you tried different network?

[cyan citrus]

Please mention your device, @night cloak.

In-game latency is not much we can help with, @night cloak. This is probably because you are connected to non-regional servers or there is something wrong with your internet connection. You can try to reset your network settings or device settings and see if it will make any difference. To reset your network settings, go to your device Settings > General > Reset > Reset Network Settings.

[night cloak]

It's taking so much time in matching and entering the game

Whyyyyyyy... It's happening only in duo only in sanhok

[gaunt lava]

please pubg add feature like this

[cyan citrus]

Matchmaking is not something we can help with. It is possible that there are not enough players playing the map at this time.

[cloud pasture]

i cant log into my account. it is linked through Facebook but whenever i sign in it says failed to log in. I have followed all of your steps in customer support tab to fix the issue but it wasnt fixed still. can you please help me?
My ign is:
Id : 5473183953

[cyan citrus]

This is not feedback channel. Please always provide your feedback through #old.

[gaunt lava]

i need to wait 5hour #old

[night cloak]

But when I'm going alone I can go in match in less than one minute..

[cyan citrus]

For how long have you been facing this issue?

[night cloak]

I match with randoms quickly

[cyan citrus]

You can report the issue through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance, @night cloak.

[gaunt lava]

huh

[night cloak]

I'm getting this error too but I retry and can login

[cloud pasture]

Like 2 day

[cyan citrus]

Please mention your device, @cloud pasture.

[cyan citrus]

Yes, there is cool-down. You will need to wait for that to be over or edit your last message.

[cloud pasture]

Iphone 11

[gaunt lava]

🥲

[cloud pasture]

🤔

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @cloud pasture. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App. To reset your settings, go to your device settings > General > Transfer or Reset iPad > Reset > Reset All Settings. Restart your device and see if it will make any difference.

[cloud pasture]

I do it already

[cyan citrus]

Make a video recording of the issue and share it here, @cloud pasture.

[night cloak]

#old us sleeping

[cloud pasture]

Wait I will send you

[cyan citrus]

That channel is meant to record your feedback only, @night cloak. You should not always expect a response.

[night cloak]

I should stop playing means

Because it's making me crazy

[cyan citrus]

Up to you, @night cloak.

[cyan citrus]

Please do it one more time, @cloud pasture.

[cloud pasture]

Ok

[cloud pasture]

Bro I do it I think so 5 or 4

Time

I can't more time

[cyan citrus]

Do you have Facebook application installed, @cloud pasture?

[cloud pasture]

Yes

[cyan citrus]

Uninstall it and try to log into the account again, @cloud pasture.

[cloud pasture]

Ok

Wait

Don't working

[cyan citrus]

Where do you reside, @cloud pasture?

[cloud pasture]

Saudi Arabia

🇸🇦

?

[cyan citrus]

Please change your DNS settings and see if it will make any difference, @cloud pasture. You may refer to #faq sub point 4.3 for further instructions.

[cloud pasture]

What is dns

[cyan citrus]

Domain Name System, @cloud pasture .

[cloud pasture]

Don't working bro please give me help

[cyan citrus]

You may report the issue through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance, @cloud pasture.

[cloud pasture]

Bro can you help me please

[cyan citrus]

I have tried, @cloud pasture. Nothing seems to work.

Did you try to reinstall the game completely from App Store, @cloud pasture?

[cloud pasture]

Yes one time

[cyan citrus]

Do you have the same problem when you log in with other social media accounts as well, @cloud pasture?

[cloud pasture]

No

But in link

[cyan citrus]

What do you mean by in link, @cloud pasture?

[fair stone]

Hello

How to fix

3 day

[cyan citrus]

Hello! Could you please share a screenshot in English instead?

[fair stone]

Okey

[cloud pasture]

I try to do log in my brother acc from email????

[fair stone]

How to fix please say

3 day

Im can't login

[cyan citrus]

Please mention your device and country, @fair stone.

[cyan citrus]

Sharing accounts is against the terms of service of the game. Mentioning about such activities may result in permanent suspension from the server.

[fair stone]

Xiaomi redmi note 9S Ukraine

Im have root can it be through the root?

[cyan citrus]

Got it! Thank you, @fair stone. Please try to do a Routine Repair of the game and clear game cache one time. Also, reset your device settings one time through Settings > Backup and Reset > Tap on Reset Settings.

[cyan citrus]

It is possible as well. I would not recommend you to play the game on a rooted device.

[fair stone]

Repair game don't work

Reset device?

The coonection is not secure. There was a problem in verifying its authenticity

[cyan citrus]

Got it! As a last step, try to reinstall the game completely through App Store and reset your all device settings one time.

If the issue is still persistent, please report it through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance.

[cyan citrus]

You can start with resetting the device settings.

[wet oyster]

@cloud pasture
If you’re still having that issue when only trying to log in through Facebook, follow these steps it might work.
First Download Facebook app, make sure only one account is logged in on the app.
Go to Settings&Privacy>Apps&Websites>Logged in with Facebook
Select Pubg mobile and click Remove.

Now go back to pubg mobile and try logging in with Facebook. Re-enter your information and you should be good.

[cloud pasture]

😭

[cloud pasture]

Bro is don't working

Bro I going to kil myself

😑

[wet oyster]

@cloud pasture did u try the steps I mentioned

[cloud pasture]

@cyan citrus

[cyan citrus]

You may refer to his response, @cloud pasture.

[cloud pasture]

No

[cloud pasture]

Bro can you said me how to do report

[cyan citrus]

You can send a detailed report of the issue in #old including all the details, @cloud pasture. Also, include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Screenshot/Video Recording

[civic loom]

Dear sir I'm trying to change my country regin from many times but I always can't get code on my mobile number

Kindly help me to change country region

[median jackal]

@cyan citrus.

[median jackal]

Hello, login with your email and try again. If the issue persists then please contact with in-game customer service for future assistance in this regard.

[civic loom]

I login with email but still not coming I tried everything sir I report in pubg customer service too kindly help me and change my region I'm much worry about it sir 😕

[steep oxide]

I am forming a team KD should not be less than 3 I am forming a team participating in Screems

[median jackal]

We're unable to help you with any account related issue through the community. You can leave a feedback in, #old or contact with customers service via in-game.

[median jackal]

Hello, do you need any assistance?

[bold lichen]

So this highlights feature is only available for classic matches?? Bc I don’t see it after tdms

[dapper garnet]

My account has been hacked

Please help me get it back

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @dapper garnet.

[dapper garnet]

I tried

[cyan citrus]

We are unable to help you with compromised accounts through the community, @dapper garnet.

[dapper garnet]

It doesn’t help plz I want my account back he took my Facebook

[cyan citrus]

We simply cannot, @dapper garnet.

[dapper garnet]

So we’re can I go

[cyan citrus]

Refer to my this response, @dapper garnet.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @alpine hazel.

[storm flume]

Please avoid going off-topic, @static crypt. You may have unrelated conversations in #chat.

[night cloak]

@lime juniper can u tell which Bitrate u have for the GC channels . I think it is too high that’s why I can’t join it with my iPad, maybe others have the same problem :V thx

[lime juniper]

Standard (64kbps).

[languid gust]

how do I check all my recent matches for crew challenge?

please delete if this isnt allowed to be asked here

[gaunt thistle]

Hello sir i want to change my region in game from france to Pakistan but veryfication cannot received on my number i also linked email in third link end loged in with email pl help

[median jackal]

Hello there, try again once more time after 8 hours. If the issue persists, please contact with customer service via in-game. We're unable to help you with any account related issue through the community.

Also you can leave a feedback in #old.

[gaunt thistle]

I am also trying for two days but still facing this issue

[median jackal]

As i said, contact with in-game customer service or leave a feedback in #old.

[gaunt thistle]

Ok sir thank you please don't anger 🤬

[median jackal]

Sweetie I'm not, you're welcome.

[night cloak]

I have a problem.

[median jackal]

Yes, how can we help you?

[night cloak]

When i wanna throw a bomb it randoms throws in my spot

[tired helm]

Sir please help me I want to change my region

[night cloak]

Sir what you have problem with?

You must wait to change ur region unless ur using a vpn.

[median jackal]

Hello there, login with email and try once more time. If the issue persists, please contact with customer service via in-game. We're unable to help you with any account related issue through the community.

[tired helm]

Ol

Ok

[median jackal]

Give me some moment.

[night cloak]

Have those discount items ..but can't use because my crates cost 30 UC :(

[wispy jewel]

If I'm not wrong it needs to be more than the value it discounts, as it's said in this one you show in the picture (60 or more for this one in particular)

[night cloak]

Yep ..but I have an prime account ..and those items are uselles..because my crates doesn't value 60 uc to be able to use them..but 30 .. I should have been able to use those items even if I 'm had an prime account with discount s

[wispy jewel]

Can't you use on the 10 crates button? It's more than 60

[night cloak]

But it's less value mate.. I already have 120 uc discounts for that..I want to be able to use for normal crates

[surreal hawk]

Hi

[median jackal]

Hello! Do you need any assistance?

[surreal hawk]

my account is hacked, what is the solution?

[night cloak]

It's not normal to have to suffer losses because I put money on this game

Alive. You have an solution for me ??

[surreal hawk]

😭😭😭

please solve

[median jackal]

Do you still have access to your account?

[surreal hawk]

No

[surreal hawk]

Three months ago, I deleted the game because of studying. Now, I downloaded it again. I was surprised that there is no account

[median jackal]

How many social are linked to your account?

[surreal hawk]

It's been three years since I've been playing the game, the injustice of my account suddenly disappears

[surreal hawk]

Facebook, Google and my number

[median jackal]

Well, try to login with those.

[surreal hawk]

I can't open my account with someone else. When I log in to the game, a new account registration starts

[median jackal]

Is your account play someone else, have you checked?

[surreal hawk]

I have all the evidence, photos and videos, and everything proves this is my account, up to the date of registration of the account creation

[surreal hawk]

Yes

New person change name, photo and everything

[frosty jetty]

sir help me i want to change my region

[night cloak]

Why you are ignoring me ?? Alive

[median jackal]

You may contact with in-game customer service for future assistance. And if you lost your access to your account, customer service are unable to help you. You may still contact with them.

[median jackal]

Sorry! Someone's assisting you that's why.

Maybe you have to use all 30 UC voucher then you can able to use 50UC voucher.

[raw orbit]

NA squads anyone?

[median jackal]

Hello, what's the issue are you facing?

[median jackal]

Use, #activities.

[raw orbit]

This is support

[median jackal]

Yes, this channel only for in-game related support.

[frosty jetty]

i want to change my region please help me

[night cloak]

Thought you were from pubg support..I have the prime account for months to come.. so the price for my classic crates will be 30 uc for the next months or so.. and I can't use those coupons

[median jackal]

Is the below feature enable?

[night cloak]

It's not normal to have some items and can't use them..

For the best value.. but to lose even more

[median jackal]

Because you already purchase prime plus, which is reduced 30UC.

[median jackal]

What's the issue are you facing when you trying to change.

[night cloak]

You shouldn't suffer losses because you put money in an game and advanntages .. that is my point..

[wicked latch]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wicked latch. Remember to read through #faq before asking questions in the support channels.

[wicked latch]

i need help

[night cloak]

I should have been able to use thouse coupons i got

[wicked latch]

hi

[cyan citrus]

Hello! Please state your issue, @wicked latch.

[median jackal]

Is your Prime Plus running? I mean you have mentioned that classic crate 30 UC will be reduced for the upcoming month

[plucky harbor]

i have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @plucky harbor. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I have till april prime plus bought

[plucky harbor]

i can't login to my account

[lethal bobcat]

Hi rp prime plus daily 10 rp points can be covertef to activity rebate pqck or not bcz m short of 12 rp points

[cyan citrus]

What is the issue you are facing when trying to log into your account?

[night cloak]

Those expire în 27 days so I can't use them

[plucky harbor]

I was trying to login to my account from the normal PUBG emulator and my account was didn't open and the reason is a third party, but I did not use any third-party programs

[night cloak]

Like others can..to get an classic crate..for 10 uc ..with that coupon

[cyan citrus]

RP points via purchases or other means will not count towards the rebate progress.

[plucky harbor]

@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky harbor.

[lethal bobcat]

I calculated that after all collection i will be short of 12 rp points how can i redeem it back

[tawdry venture]

yea me

[median jackal]

@cyan citrus, could you please help him. My wifi will be gone within a minutes, i want to pay the bill for wifi.

[tawdry venture]

@median jackal can I ask you something

[cyan citrus]

I believe you have already been answered. You will not be able to use the discounted vouchers on single classic crates. Instead, you can use them on 10 classic crates.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tawdry venture. Remember to read through #faq before asking questions in the support channels.

[lethal bobcat]

????

[night cloak]

Hi

[cyan citrus]

Not something we can help with, @lethal bobcat. If you have missed the RP activity points in the past, and you don't have enough RP activity points to redeem the pack, you will not be able to redeem it.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why to use thwm for those when I have a lot of 120 uc discounts to use for the 10 pack ..and others use those for the 60 uc classic crates.??? You are serious .. I shouldn't have to lose because i'm paying for this game..

[night cloak]

Yooo prosser each classic crate gives 10 rp points

Just open 2

Btw i have a question

Bunk u have seen the new mode right

[cyan citrus]

It is clearly stated that it can only be used with Classic Crates when you spend more than 60 UC. This is not an issue and this is not something we can help with. You are more than free to provide your feedback through #old in compliance with channel's pinned instructions.

[night cloak]

And there is a place called island discovery

I was wondering

If i buy the 600 package

What will it do

[median jackal]

Sure.

[night cloak]

Bunk

You dont't know how to read mate ..it's salina 60 uc or more

I can't spent 60 uc on an crate..because of prime

Lmao

[night cloak]

Don't lie

[cyan citrus]

Again, not something we can help with, @night cloak. You may try to contact the customer service in-game or report it through #old in compliance with channel's pinned instructions.

[tawdry venture]

just a min

[night cloak]

@cyan citrus bruh tell me

[cyan citrus]

That will upgrade the temporary rewards to permanent that you can unlock through that event.

[night cloak]

Why you lied if u can't help me ??

[heavy vortex]

It says nowhere that it's only for 1 single crate.

[night cloak]

Why u are here

[wispy jewel]

One question: can he use multiple of these when buying 10 crates? Cuz if he does get to use multiple of these, he's winning by a lot, and not losing it.

[night cloak]

But i want the m416 skin

But there isnt any in the evwnt

[cyan citrus]

You have already been answered. Please avoid cluttering the support channel or you will get a mute.

[heavy vortex]

It is there on the first page, first house. @night cloak

[wispy jewel]

But if he can't, i guess suggesting it on the suggestion channel would be nice

[night cloak]

Kk

[heavy vortex]

Buying the 600uc pack will get you the m4.

[night cloak]

Where

[heavy vortex]

You've already collected the time limited one and it expired as it was for 3 days. @night cloak

[night cloak]

Yoooo

[night cloak]

One single crate for normal users is 60 uc..for me is 30 .. so i don't see why I can't use them..if others can

[night cloak]

yh

What if i got scammed bunk

I swear if it isnt permant

[heavy vortex]

You will all these 6 items after you buy this pack, on crossing those in the map.

[median jackal]

Well, disabled it and check, maybe it will be fixed.

[heavy vortex]

You can watch any YT video related to it to see how it works.

[night cloak]

Idc about any thing just want the m4

[cyan citrus]

You will get the M416 as well, @night cloak.

[wispy jewel]

Man, i never used these things myself since i never bought UC, but can you use multiple of these when choosing the 10 crates option? If yes, dope, just do it, if not, you should suggest it on #old so in future updates maybe you get what you want, but there's literally no problem, since the game was supposed to do this, and nobody here's a developer, (i think, but even if they were, they would need permission) therefore nobody has the power of helping you.

Basically: just suggest it and hopefully they'll hear you.

[night cloak]

Ok i wanted to report a glitch

I cant do any emtes on spawn island

I reported it to pibg but nothing happened

[cyan citrus]

That's a known issue and will be fixed in the next update, @night cloak.

[night cloak]

Ok

I posted an message on #old.. but didn't like to be lied here also ..hope something changes

[wispy jewel]

Nobody lied whatsoever, it's just kinda flawed, but it's how the game was supposed to be, so people buy more UCs (in my POV, it's definitely not the absolute truth, i just think it)

[night cloak]

@cyan citrus why u edited youre message from here ..when you lied me ??

[cyan citrus]

I did not edit any message and this is not a discussion channel, @night cloak. Please stop this incessant behavior or you will get a mute.

[median jackal]

No one's lied to you, and he didn't edit any messages.

[night cloak]

Sorry found the message he lied to me above

[night cloak]

Lmaooo

/mute shudlker

Lmao

[wispy jewel]

@night cloak MAN, JUST GO TO SOME OTHER CHAT, THERE ARE OTHER PEOPLE WITH TROUBLES HERE!

Like, i got it, it's kinda flawed, but there's nothing these people can do!

[tawdry venture]

Can you help me out

[storm surge]

Can someone give me email address of pubg mobile account support? Or can someone speak with me in dm ?

[cyan citrus]

Please describe your issue instead.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @storm surge. Remember to read through #faq before asking questions in the support channels.

[tawdry venture]

I get Arabic lobby every time and they are conquerors whereas I am on diamond tier. My ping is always like 200-400 during my match. I live in USA, kindly check the video and tell me where is the issue

[cyan citrus]

You are playing on emulator, right, @tawdry venture?

[tawdry venture]

yeap

[cyan citrus]

What is your in-game server, @tawdry venture?

[tawdry venture]

Since 2 years the same thing is happening with me. I am sick and tired from this

[tawdry venture]

did you get the video

[cyan citrus]

Please answer me accordingly, @tawdry venture.

[tawdry venture]

Europe

[cyan citrus]

This should be normal considering you live in USA and playing on non-regional server that is Europe, @tawdry venture. This is not something we can help with.

[tawdry venture]

In lobby I get 115-120 ping mostly and during matches the ping shoots up to 400

[tawdry venture]

what should be my server then ?

[cyan citrus]

Lobby latency can vary from actual in-game latency, @tawdry venture.

[cyan citrus]

It should be North America.

[tawdry venture]

yea I know that but how can I not get Arabi lobby

[cyan citrus]

Not something we can help with, @tawdry venture.

[tawdry venture]

Okay

[tawdry venture]

and I wanna ask why do I get 45 fps after enabling 90 fps

I have gtx 1650 ti

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @tawdry venture.

https://gameloop.com/.

[tawdry venture]

Ok so I had 2 queries and none of them is solved

[cyan citrus]

We only provide community support, and that only for mobile platform, @tawdry venture.

[tawdry venture]

so where can I get help for emulator players ?

[cyan citrus]

I have answered you here, @tawdry venture.

[tawdry venture]

there is nothing there

[cyan citrus]

Could you elaborate, @tawdry venture?

[loud swallow]

i have problems with investigator access

anyone is alive here to help? in game customer chat is dead... no one is answering on email as well just scripted ai...

a game with such budget and has no customer support woa...

[cyan citrus]

Please add more details about the issue you are facing, @loud swallow. As of customer service, a delayed response can be expected due to enormous number of requests every day.

[loud swallow]

well long story in short: im pressing request access - window pops up "The Video Review Station is up and
running! Because you are a high tier and accurate in reporting cheaters,
you are invited to be an inspector. Will you apply for the role?"

im
pressing "ok" and after little loading new window appears with" Looks like
you'll need to try later, keep improving your rank and gaming records to
apply again."

well im not conqueror yet but playing since season17
(account is season 2 - created) and im getting Ace 20 Stars (old star rank
system) now Ace dominator 3 season row

so rank shouldnt be a problem

[cyan citrus]

We don't have exact tier or level requirements to become an investigator, @loud swallow. We recommend you to keep playing until you are eligible to become an investigator. Players with a history of good ranking, level and good accuracy of reports should be eligible to become an investigator. For further information regarding Video Review Station, please refer to the following message.

#questions message.

[loud swallow]

im playing 6 season row reporting a few people who are really cheaters and 90% of them are banned but still have same issue

[cyan citrus]

Unfortunately, this is not something we can help, @loud swallow. Also, it is not possible to request to become an investigator. You may refer to my previous response or contact customer service in-game for further assistance.

[loud swallow]

they are dead my man. waiting 3 month or so still no answer

im really pissed...

no1 is answering just same emal/ in game customer chat bots...

you are only person whos answering here

[cyan citrus]

You can start a new conversation or send another message as a kind reminder. As mentioned earlier, this is not something we can help with through the community, @loud swallow.

[loud swallow]

thank you

at least ive talked with a human but bot...

merry x-mas my brother

[cyan citrus]

You will need to record your issue and select the available options accordingly to connect to a customer service representative, @loud swallow.

[loud swallow]

thank you

[cyan citrus]

You are welcome, @loud swallow.

[orchid bobcat]

Hello @cyan citrus

This is the second time I got a 10 mins ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid bobcat.

[rain flume]

Hello
I wonder when you put update to support 90fps to poco x3 pro that have 120hz and if i change some file to get the 90fps did i get ban?

[static sleet]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @rain flume.

[rain flume]

So when you push update to solve the problem

I see some people change some file in game without installing third party software

[static sleet]

Refer to the pinned message in this server or access it directly by following the link below:

#questions message

[static sleet]

That is guaranteed to result in a permanent account suspension. Changing the game files or their functionality is a major violation of PUBG MOBILE's terms of service.

[rain flume]

I see poco x3 listed in pinned message but what about poco x3 pro version?

Is there any why to run the game in 90fps

[static sleet]

Poco X3 and all of its versions are not capable of running PUBG MOBILE at 90fps. That includes the Poco X3 Pro.

There is no viable way to enable 90 fps for the game since the device is not powerful enough to support the game at such high frames per second.

[rain flume]

Oh that's sad 😕 thanks for reply

[bright crag]

whenever i try to buy the treasure crate in rp

it closes instantly

[cyan citrus]

Can you please share a video recording of the issue, @bright crag?

[bright crag]

ignore my friends in the background

[night cloak]

Restart ur game

Been bugged for seasons now 😂

[bright crag]

it happening even after i restart

[lime juniper]

Yes.

[cyan citrus]

Please mention your device.

[cloud pasture]

i cant log into my account. it is linked through Facebook but whenever i sign in it says failed to log in. I have followed all of your steps in customer support tab to fix the issue but it wasnt fixed still. can you please help me?
My ign is:
Id : 5473183953 please ary admin help me

?

@lime juniper

<@&481161015728406538>

<@&639889499718942720>

Wow no moderator working

[bright crag]

ipad air 4

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @bright crag.

[bright crag]

ok

[cloud pasture]

???

[cyan citrus]

I have already answered you before. Also, do not mention the moderator unless there is an exigency or emergency related to this Discord server.

[cloud pasture]

I know you already said to me but is doesn't work it

What I do now bro

[cyan citrus]

We are unable to help you any further with this, @cloud pasture. Please do as I mentioned earlier.

[cloud pasture]

Bro I do it already bro plz, understand me I want to play bro

[cyan citrus]

You have already been answered, @cloud pasture. You can wait until someone else can help you out and avoid cluttering the support channel. Also, you may try the steps mentioned by other community member.

[cloud pasture]

Yes I trying this think

This is not more and mod help me

?

Too help me

I can't wait no more

I just want to play Metro

Is any more social media for pubg support

Bunk

?????

[quartz shell]

I need help...

[wet oyster]

@cloud pasture u sure u followed all those steps I listed?

Cause you’re the first one it hasn’t worked for if u did

[cloud pasture]

Yes

[wet oyster]

A Screen recording of you following those steps?

[deep relic]

Hi can anyone help me get my pubg account back?

[cosmic estuary]

<@&639889499718942720> I need help

@cyan citrus my game is acting up and being very wired

[cerulean scroll]

If your account is hacked contact in game customer services

[cerulean scroll]

State your issue

[cerulean scroll]

This happens in every match?

[cosmic estuary]

Even out of the match it just started today abt 30 minutes ago it’s showing I have things that I don’t..

@cerulean scroll

[cerulean scroll]

Have you tried routine repair of your game?

[quartz shell]

So my Pubg account was linked to my play games account. But one day i suddenly just lost the play games account. So now when i link it to play games i start with a new account.

[cosmic estuary]

I can try to

@cerulean scroll

[cerulean scroll]

Please perform a routine repair of your game.

[cosmic estuary]

Okay

[cerulean scroll]

Do you have access to your game account?

[quartz shell]

No, but i still have the gmail account

[cosmic estuary]

This keeps happening now 😦 and it won’t let me in the game now

🥺

[cerulean scroll]

Any different social media accounts linked with your game account? Or Email, Phone Number? If yes open your game account with other login method and enable 2FA then try to recover your google play games account by contacting respective customer support and if not then contact in game customer services

[cerulean scroll]

Which device you use?

[cosmic estuary]

iPhone 8 Plus

I tried to close the app and it still happened

@cerulean scroll

[cerulean scroll]

Please try to Offload PUBG MOBILE one time. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App.

[cosmic estuary]

Okay

[quartz shell]

Damn, thanks man👍

[cerulean scroll]

Did it worked?

[cosmic estuary]

@cerulean scroll no

@cerulean scroll

This was earlier too

[night cloak]

whenever I log into the game to do like a quick update, it says to restart my game so I do. When I go back in it makes me do the update again and again and I cant get into my account.

[floral acorn]

@onyx cairn how can I registration for this tournament.

[dry knoll]

Hello, I have a problem with Prime Plus. I have been subscribed to Prime Plus and Arbi Prime Plus for a long time, specifically since I started Prime Plus, but I didn't get the advantage of the Arbi Plus in the air finish and I didn't get the gold name logo, and this is really disappointing and I feel a little anger, that is,

[cerulean scroll]

Which device you use?

[lethal plank]

Hey me and my team going Host a tournament now I want to know a thing how to get esports room card can anyone help

[feral bolt]

he is invis

[jade nest]

You need to subscribe to this RP prime plus to obtain the coloured name on plane. you need to subscribe this for continuous 9 months to obtain that advanced special RP rank card or you can subscribe it directly for 1 year without having to pay monthly every time and get all the rewards instantly.

@lethal plank Refer to this message^^.

[cerulean scroll]

Kindly report this bug in #old in compliance with channel's pinned instructions

[night cloak]

My account get ban and i didn't play with hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

my oldest account got banned like 2years ago and i wanna open it back can i get unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid rain]

I want help.

My account is compromised and I want to unlink the email/phone number because it's not mine

Please help.

ممكن اتواصل مع الدعم ضروري

[storm flume]

Please do not use languages other than English, @pallid rain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[kindred swift]

i login in my account and i get ban 10year why ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred swift.

[night cloak]

@lime juniper a wonderful good morning , do you have 5 minutes for me? had some important questions for you , I would be happy if I hear from you

[pale locust]

I got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale locust.

[pallid rain]

I want help.

My account was hacked and linked in

I want to unlink the e-mail in Bji because it's not mine.

[cerulean scroll]

You should contact Ingame customer services if you wish to unlink email from your hacked account

[pallid rain]

How to

[cerulean scroll]

From here

[knotty stag]

@cerulean scroll having login issues and map downloading from 7 days what to do?

[simple chasm]

I want to change my region to Pakistan please help

[cerulean scroll]

What kind of login issue, kindly please elaborate

[cerulean scroll]

Try changing your in game region by login through your email. If the issue persists contact ingame customer services

[simple chasm]

I am unable to change through in-game or whatsoever

[simple chasm]

Where to find in-game customer services?

[pallid rain]

I want to talk to a service officer pubg

[simple chasm]

@cerulean scroll facing this issue

Kindly help

[pallid rain]

The hacker linked an email to my account.

I just want to unlink the e-mail.

[night cloak]

@rare spruce I want to change my region to Bangladesh

But i didn't get verification code

[median jackal]

Contact with in-game customer service, we're unable to help you with any account related issue through the community.

[simple chasm]

Okay

[median jackal]

Hello there, login with email and try once more time. If the issue persists, please contact with customer service via in-game. We're unable to help you with any account related issue through the community.

[median jackal]

Contact with in-game customer service for future assistance.

[pallid rain]

Ok

[knotty stag]

https://drive.google.com/file/d/1Q7cmTTSzOEUxkhh7iP2l-2mNJ4T8PWSu/view?usp=drivesdk

MY FRND HAVE THAT ISSUE AND SENT ME THIS

[torpid stag]

Players keep using bugs to kill me

[bleak pawn]

I have a cheater to report with video evidence

To whom can I reported

[bleak pawn]

@cerulean scroll

[bleak pawn]

@cyan citrus

[fair salmon]

When is infection coming back

[pallid briar]

Keep an eye on #news for future updates regarding the infection mode.

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pallid briar]

Please report the bug/glitch using #old and feel free to report the players who use such exploits using the built-in report feature.

[cerulean scroll]

Login via email

[cerulean scroll]

From here

[waxen lion]

i already did all repoting procedure for 90fps in my oneplus 9R. but still didnt get any update from dev !

[heavy vortex]

Keep an eye on #news regarding it. @waxen lion

[normal valve]

how can I change my 3rd link to another Gmail..??

[heavy vortex]

You can't do that for now.

You can only change the password for it.

[jade pebble]

Are you the discord moderator?

[heavy vortex]

No, just a community member like you.

[jade pebble]

With a flashy red name ?

[heavy vortex]

Refer to #735483472432594994 for that.

[honest mountain]

Am I allowed to send a video here to show the problem I have with gyroscope?

[jade pebble]

Damnnnnnn that's dope

[torpid stag]

#old

[pallid briar]

Click on #old and send it there. Please add some details too with your message.

[honest mountain]

Sorry for the lag
But is this how gyroscope supposed to be? It floats when I go left and right

[celest shadow]

Yes, if you tilt your device.

[honest mountain]

No but when I used to play on my old phone it wouldn't float
It just went where I wanted but now even if i move it a little it's still goes to far

[celest shadow]

Please perform a routine repair from the login menu and try to calibrate your device's gyroscope and see if this helps with your issue.

[honest mountain]

Thank you I will do that rn

[solar plinth]

my acc has banned for ten years for no reason please help me to restore it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar plinth.

[median jackal]

Please use, #discord for such report.

[twilit rune]

thanks bruh

[night cloak]

@cyan citrus sir poco x3 pro having 860 snapdragon and 120hz why you still didnt get 90fps ? Onepluse 7t already have 855 90fps

[median jackal]

The game is still under the optimization for your device. Refer to below link for more information. There is an form you can submit, via the link of that message.

#questions message

[waxen lion]

when pubg next update will come?

[median jackal]

No information in this regard, keep your eyes on, #news.

[waxen lion]

if we do by all things by our own eyes , then what does it means by this support channel

[night cloak]

It mean maybe soon come 90fps for x3 pro device

[median jackal]

This channel was made for community in-game related support only. So here is a, #news where you can get this kind of information.

[median jackal]

Maybe in future, I suggest you to fill the form via the below link.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[lime juniper]

No. Your device does not support it, as the pinned message states. It does not help to compare other devices.

If you send this question in #copyright one more time, you will be muted.

[cerulean scroll]

You cannot change your email for now.

[night cloak]

I already filled sir .

[median jackal]

Refer to this response above, @night cloak.

[night cloak]

Why so sad , it can smoothly play 90fps pubg new state working perfectly 90fps in poco x3 pro so sad 🥺

[abstract kayak]

One of my friend id got baanned for 90 days by saying using third party app. He was playing on gameloop and not using any single third party or background app. What is the reason of baanning it? How can we retain it? The id is old and never used any third party app or any haacck app

[median jackal]

Please contact with in-game customer service for future assistance in this regard. We're unable to help you with such account related issue through the community.

[frozen basalt]

Hlo today 180 uc just disappeared from my account don't know how so need some help how did that happen before its 620 now it is 440 😢

[foggy wagon]

The game keeps failing to download more resources. Even though I have a stable 4G connection. The game keeps telling me my internet is weak. I can't play Erangel and I can't download more maps.

[median jackal]

Maybe you're purchase UC from third party website or someone's have access to your account.

[median jackal]

Have you tried other network?

[frozen basalt]

Nothing like that the Uc wah purchase from the pubg us store!!

[median jackal]

Maybe someone else have access.

[foggy wagon]

I can't. 4G is all I got.

[median jackal]

How long you facing this issue.

@frozen basalt, you may contact with in-game customer service for future assistance.

[foggy wagon]

3 weeks now.

I borrowed a WiFi connection to reinstall the game. It worked. But after a few days the game stops downloading resources

[limber edge]

Is it possible to change the mail and password from the old mail and put everything new

[cerulean scroll]

You can only reset password your linked email. Unfortunately you cannot change email.

[median jackal]

when you restart your game, the downloaded maps start download from beginning?

Or it's not downloading?

[limber edge]

And can I somehow see what kind of mail I linked? I forgot)

[median jackal]

Unfortunately, no. You can contact with customer service via in-game with this.

[foggy wagon]

It isn't. It happens for weeks now.

[median jackal]

May I know you device?

[night cloak]

What IPhone 13 is it for the tournament

[median jackal]

Yes, refer to this message for more information.

#events message

[cerulean scroll]

Kindly post your issue in #old in compliance with channel's pinned instructions

[south onyx]

Why? Not Ranked ?

[median jackal]

Could you please add some more information?

[foggy wagon]

Redmi A9. It's supposed to be a good phone for the game.

[south onyx]

Unranked in every where and I am Ace master how?

[median jackal]

Please try to clear data of your game from mobile settings or repair your game from login menu.

[median jackal]

How long you're facing this issue?

[south onyx]

This season

[median jackal]

From beginning?

[south onyx]

Yeah

[median jackal]

Please contact with in-game customer service for future assistance in this regard.

[south onyx]

I tried to repair my game login menu nothing fixed?

[median jackal]

Refer to my last response, and that assist not for you. Also you can leave bug report in, #old compliance with channel's pinned message, @south onyx.

[foggy wagon]

I did. Now the game doesn't open. I've encountered this before

[lethal bobcat]

I am 12 rp points short of rebate pack can i activate prime plus to get 10 rp points

[median jackal]

Where did you download the game?

[green patrol]

Hello? Why these mythics are not counting

[median jackal]

Check the Play Store there should be an update, @foggy wagon.

[foggy wagon]

On the app store.

[foggy wagon]

It's already on the latest version

[median jackal]

Well, restart your device if it same then please reinstall the game.

[green patrol]

Anyone here for me🥺

[south onyx]

How can I check how many mythic I have?

[green patrol]

Lol😂😂😂 got mythic fashion achievement

[median jackal]

You can get 10 RP point for opening a classic crate/premium crate.

[median jackal]

From achievement.

[lethal bobcat]

No i am talking about mission activity point rebate

[night cloak]

Oh no sweetie, you need to complete missions to get rebate points.

[crisp nest]

There is nothing you can do about this if you complete all week rp mission + you can do daily task + daily play to get more rebate point

[lethal bobcat]

After completing everything m short of only 12 rp points short

[crisp nest]

Read what i said above

[lethal bobcat]

Prime plus can help or not

[night cloak]

It will not, unfortunately.

[lethal bobcat]

I know i calculated everything daily weekly but m still short

[dusk otter]

Any moderators on I need help for PUBG mobile account related queries

@lime juniper @thin halo @celest shadow

[celest shadow]

For account-related issues, please contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hello Finn Technical Support

[median jackal]

Hello there, do you need any assist?

[dusk otter]

I am not getting any response on it so I need to talk to an admin

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[dusk otter]

I am contacting them from past 1month getting nothing like answer

[night cloak]

Yes, the game has a lot to do and there are many hacks in Solo. From the perspective of a first person who wants a solution

[median jackal]

Okay, have you any evidence like videos or something?

[celest shadow]

You may send another message as a kind reminder if you had not been responded to within a reasonable time span.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[night cloak]

I am accused of more than 22 hackers, unfortunately I am not a photographer

[stoic moss]

Kindly help Me my region Change to Pakistan 5653714370

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[stoic moss]

No recevied Sms code

[storm flume]

Please contact the customer service for further assistance, @stoic moss. Refer to subpoint 5.4 in #faq for further information.

[dusk otter]

How can I contact in game support team through discord

Because in game I am nothing getting like answer

[celest shadow]

We cannot assist players with account related issues through the community in any way.

[night cloak]

@median jackal

[median jackal]

Well, you can report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[dusk otter]

What should I do actually I am living in India and I want to transfer my account in BGMI (battlegrounds mobile India) I am not able to transfer my id 520195432

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dusk otter.

[night cloak]

Not every time I go down and play Jim and swallow negative 50 and report that I play on Conquer

[median jackal]

Here you can submit a report via a link but you do not have any video evidence.

[dusk otter]

Anyone help me please

[dusk otter]

Else I need to create a new Id for Bgmi and my main id will be here forever and I can’t do anything with it

Try to understand my issue

[celest shadow]

We are unable to assist you with this here. Thank you for your understanding.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

Why did you delete the message I say to technical support@celest shadow

[drifting crest]

im at 5267 points rn does anyone know how many points i’ll need to get conquer? (Na Squads)

[celest shadow]

Please refer to the message sent by @storm flume for further information on how to report cheaters.

[celest shadow]

You can check the Top 100 from the rankings and estimate how much you will need to reach Top 500. Otherwise, feel free to ask other players in #pubg-mobile.

[drifting crest]

100th player is at 5700 points do you think 5500 points will be enough?

@celest shadow

[celest shadow]

I am unsure, you just need to keep pushing until you reach Top 500.

[drifting crest]

ok

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[true glacier]

@lime juniper Can you add a space for the writer? We have 400 full but I need more I need 1000 writers

@lime juniper I need more space for the writer I need 1000

any support here

👀 any support here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @true glacier. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

Please elaborate on your inquiry.

[true glacier]

I need more writing notes I have 400 full I need more 1000 is enough

In pubg

I do

@celest shadow

Yes told my

You understand what I mean

[celest shadow]

What do you mean by writing notes? Do you mean the in-game Moments? Please provide us with a screenshot.

[true glacier]

Yes it’s full

I need more

😆

[celest shadow]

You may edit your message in #old to include a detailed description of your suggestion.

[true glacier]

You can send an update inside the game to add space

[celest shadow]

I cannot do that. You can submit your suggestions for the game in #old and it may be considered.

[true glacier]

I can't post now I need time

@celest shadow You can adopt that please

[median jackal]

Edit your last message and add more information in #old.

[true glacier]

I do that

[cold owl]

hellow sir its that possible can i change my mobile number in pubg mobile?

[median jackal]

Unfortunately, It is not possible at this moment.

[cold owl]

thank you

[median jackal]

You are welcome.

[royal ether]

Hello pubg mobile
I can't transfer my data from PUBG global to indian version
It says it has abnormalities with your account how can i solve this?
I also contacted indian version support but at the end they said to contact global support because the problem is in the global account

<@&481161015728406538>

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @royal ether.

[royal ether]

But it said to contact global support

This is the last option

They saying problem is in your global account

I can also send ss of there email

What should I do?

[static sleet]

There is nothing we can do to help you, @royal ether. You may contact the customer service in-game, reach back to the customer service of the game version you want to transfer to, and/or figure out a way to proceed with transferring your game account to another version on your own.

[crisp nest]

@royal ether dude if your account is European regions you cant transfer

Dev and customer service cant help you

[royal ether]

@crisp nest bro it is not in Europe region

[crisp nest]

Its the law

[royal ether]

It is in Asia /india

😩

[vale solar]

Hi

[crisp nest]

Acc region not your server or country ( that something else )

[median jackal]

Hello, do you need any assist?

[royal ether]

@crisp nest how to see account region

[crisp nest]

From settings in account settings ( they changed it on new update )

[royal ether]

Wait i have to download the game

[night cloak]

Does anyone know why payload disappeared? There was no notice about it

[royal ether]

@iTz Yore#0854

[median jackal]

Refer to this message for more information.

#news message

[royal ether]

@crisp nest

[night cloak]

Thank you

[blazing rapids]

Brothers my acc ban today im using esp file please help me to unban my id 5695803636

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing rapids.

[royal ether]

@crisp nest come online and help me bro

[night cloak]

I read all that it just says it's coming back. But I was playing payload last night 😣

[median jackal]

Payload 2.0 will be available every Monday, Saturdays and Sunday.

[meager pumice]

When is update?@celest shadow

[storm flume]

We currently do not have a specific release date for the upcoming update, @meager pumice. Once we do, we will publish further information in #news.

[celest shadow]

Please refer to alboz's message, @royal ether.

[meager pumice]

Can u give me nickname of PMCO staff?@celest shadow

[celest shadow]

I do not know of anyone from that position.

[meager pumice]

Daniel?

Give me his Nick on discord he can maybe help me

[celest shadow]

You can contact @onyx cairn for PUBG MOBILE esports-related inquiries.

[meager pumice]

I Will contact him if he Didnt closed DM

[royal ether]

Sir the problem is in the global account

When i transfer the data to another version it says
Sorry , we can't continue because there are abnormalities in your account data

[onyx cairn]

Be sure you have enabled direct messages for this server as well, @meager pumice!

[royal ether]

Means abnormalities in global account data

Now i want to ask how can i solve the abnormalities in the global account

[young rivet]

Hi i made a 45$ purchase of uc in https://www.pubgmobile.com/pay/
and though the money was deducted from my paypal but no uc has been added to my account yet,
so i guess it failed, but what about the money that was deducted, what should I do?
can any one help?

[royal ether]

If you are able to provide help then please help to me @celest shadow

[celest shadow]

We are unfortunately unable to assist players with in-game account issues through the community. I hope you understand.

[meager pumice]

I do but still cant send u msg,u can try to sent me

[royal ether]

Wow!

[cyan citrus]

For some cases, it may take some time for the UC to be delivered to your account. If you do not receive the amount in a reasonable time span, please contact customer support in-game for further assistance with this.

[onyx cairn]

Your privacy settings do not allow direct messages. Please add me as friend instead, @meager pumice.

[meager pumice]

@onyx cairn Do u have maybe rules for Next pmco

[onyx cairn]

They will be published before the new registration period starts.

[young rivet]

well, i used the website so i thought may be the support is different and for the record, in the end it said that purchased failed.

[meager pumice]

Thanks that all what i Want to ask u

[cyan citrus]

The customer service email for MidasyBuy is following if you want to reach out to them.

[e-mail]

[young rivet]

awesome, thanks ^_^

[cyan citrus]

You are welcome, @young rivet.

[honest slate]

Is their any way to download PUBG in India? For example if a person download the game through APK files n plays with another person who's in other country, will both of them gets ban?

[meager pumice]

@cyan citrus do midasbuy sponzor pubgm?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @honest slate.

[cyan citrus]

MidasBuy is the official website to purchase UC for PUBG MOBILE.

[meager pumice]

Nice

[cyan mortar]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan mortar. Remember to read through #faq before asking questions in the support channels.

[tulip ferry]

How can i unlink the linked email game ??

[night cloak]

Hi brauch bitte Hilfe

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment.

[cyan mortar]

I want to unlink my linked Facebook and google play acc they shows 7 day time but didn't gets unlink after 7 days pls help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Where do you reside?

[cyan mortar]

Means

[cyan citrus]

Your country, @cyan mortar.

[cyan mortar]

India

[night cloak]

Is gfx authority ?

[median jackal]

Noo, GFX isn't allowed.

[night cloak]

Garmany

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pale hawk.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[night cloak]

Thanks sir

[cyan mortar]

@cyan citrus sir pls help me

I m so much frustrated

[night cloak]

Sup pls help my

[median jackal]

Do you need any assistance?

[cyan mortar]

Pls help

😭

I want to do acc transfer

[night cloak]

I have ban i am no Hack pls Help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[median jackal]

Unfortunately, we're only provide support for global English version of PUBG MOBILE.

[cyan mortar]

Bro it is pubg global

I have probs in it

[median jackal]

Account transferring issue?

[cyan mortar]

For that I have to connect my pubg global acc with Twitter

And for that I have to unlink my FB acc

I thought i would get help here

[median jackal]

Well, contact with in-game customer service for future assistance in this regard.

[cyan mortar]

Ah I tried that they close the conversation

I have spended so much in game

And getting these results😭 😭

[median jackal]

Start a new conversation. As you mention after 7days it's not unlinked, only in-game customer service can help you with this. We're unable to help you with any account related issue here.

@cyan mortar, also you can leave a feedback in, #old in compliance with channel's pinned message.

[lime juniper]

Each player of the squad.

[cerulean scroll]

And what’s your issue?

[frail mortar]

Hi does any admin here

@cyan citrus

[cyan citrus]

Hello! How can we help you, @frail mortar?

[frail mortar]

Thank you I want blacklist of top cheaters pubg

[cyan citrus]

Could you please elaborate, @frail mortar?

[frail mortar]

Just I want pic of them i had a video to create

[cyan citrus]

I'm still unable to understand you, @frail mortar. Please state your concern more properly and add more details.

[frail mortar]

I mean in pubg had black list of hackers?

You get it?

@cyan citrus

[cyan citrus]

Not sure, @frail mortar. If you are referring to the suspended cheaters, you can find a list of them by heading to Security Zone > News > Violators.

[fathom void]

Thanks for the information and please also give me some information about this popularity......

@lime juniper Will come for global version or not.......?🙏🙏🙏

[lime juniper]

It is not finalized yet.

[frail mortar]

I know this one , But I want the top trimmers uses cheates and company of pubgm put in black list

[cyan citrus]

We don't have such information, @frail mortar.

[frail mortar]

Thank you for helping

[cyan citrus]

You are welcome, @frail mortar.

[frail mortar]

@cyan citrus but where can I had those infor?

[cyan citrus]

No information regarding this either, @frail mortar.

[frail mortar]

Thank you i had magazine I want it for share

[cyan citrus]

We are unable to help you any further with this, @frail mortar.