questions

[inland falcon]

My account was stollen

[sudden flume]

I want to change my region but the verification sms not recieve to my Phone number

Please help me

[summer shell]

hello i want to change region but the code is not coming

[night cloak]

Hello 👋 can I please have the PDP Artist role? Thank you 🙇‍♀️

[celest shadow]

Hello, @night cloak. Please send your request in #discord.

Please refer to subpoint 5.4 in #faq for further information on how to contact the in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @sudden flume. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @summer shell. Refer to subpoint 5.4 in #faq for further information.

[amber edge]

Hi

I have concern

How can i report my account because it was hacked.

[static sleet]

Please contact the customer service in-game for further assistance in this regard, @amber edge.

[full spear]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full spear. Remember to read through #faq before asking questions in the support channels.

[full spear]

I want to unlink gmail and Facebook from my pubgm acc It has been scammed

[storm flume]

Please contact the customer service for further assistance, @full spear. Refer to subpoint 5.4 in #faq for further information.

[normal fox]

when is spiderman collab coming

[tidal saddle]

@full spear Unable to transfer my pubgm account to bgmi

[full spear]

Where

[ionic slate]

Who can help

@static sleet ?

Or @celest shadow

[celest shadow]

It is coming soon. You may keep an eye out for #news.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tidal saddle.

[celest shadow]

How can we help you?

[ionic slate]

I got this email..
"Hi Soldier,

Thank you for contacting us!

We are sorry to hear that your account is hacked.

We have verified your entire conversation and we can see that your account got hacked and please raise a new conversation by using the hacked account so that we can verify your account. Please try to understand our limitations and we will help you to recover your account."
.....
What does "raise a new conversation using the hacked account" mean?

[tidal saddle]

Im trying after 24 hours same issue is coming

[celest shadow]

You need to contact the customer service from the account that was compromised.

[ionic slate]

The in-game account?

Or the email that is linked to it

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE, so we cannot assist you with this matter here.

[tidal saddle]

I did on both but I didn't recieve anything

[spice matrix]

Hello, I have such a problem for some reason in the metro royal took all the things and did not return.Please help me figure this out.

[celest shadow]

Log into the hacked account and contact the in-game customer service from the Settings.

[ionic slate]

But the account is clearly compromised according to that email i recieved, how can i login tho

Are you sure @celest shadow ? Thats what it means, cause it dont make sense

[tidal saddle]

Can I have the bgmi discord link?

[celest shadow]

Yes.

[celest shadow]

You may browse for it on the Internet.

[ionic slate]

Do you have any idea how to login to an account that has been hacked 🤷‍♂️

[tidal saddle]

Okie thanks

[celest shadow]

Did you disconnect during a match?

[celest shadow]

You must have at least one login method to access your PUBG MOBILE account.

[bronze burrow]

I have a problem I want to change the server

I want to change the server to Europe

[drifting crest]

if i left the game because i died but my teammates are still alive do i loose less points if i spectate? or do i still loose the same amount

[ionic slate]

I explained to tencent that i have a gmail linked to it, but the hacker migrated the account and i cant use gmail to login anymore, but it is still linked

[night cloak]

Hello Sir My Account Was Ban Without Any Reason I was Playing fair I have video proof My Pubg I'd 5334915643

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

You can change server under Account and Safety in the Settings.

[celest shadow]

You will lose the same amount of points regardless of your teammates' final placement.

[celest shadow]

If your account has been migrated to another version, you should contact the customer service of the version it was migrated to.

[limpid kite]

hi

can any one help me

[drifting crest]

thanks

[pallid briar]

Please state your issue first, @limpid kite.

[limpid kite]

i have to get banned for 1 year and I don't know what I did he say I join with some use hack for some time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid kite.

[drifting crest]

do you get the same amount of points as 1st if you come top 3?

[storm flume]

Please do not use languages other than English, @rose breach. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[meager pumice]

@celest shadow do i get all of this for 600 uc pernament?

Where i can see rules of pmco?

[celest shadow]

Yes, but you must first reach the item's stage in order to obtain it permanently.

[celest shadow]

No.

[celest shadow]

@onyx cairn will be able to assist you with this.

[drifting crest]

how many more points will u get if you come 1st than 2nd

no kills either

ace rank

[meager pumice]

Which stage i need to reach?

[celest shadow]

I am afraid this is something that I cannot determine.

[drifting crest]

no problem

[celest shadow]

You may check this in the Island Discovery event.

[meager pumice]

Yes i know but do i need to complete all stages to get that things pernament

[pastel gull]

Hi I want to report on a Tiktoker who’s misleading his followers to ruin video review here’s the link of violation : https://vm.tiktok.com/ZSefFdbt4/

[oak bear]

Hi, I'm trying to unlink my facebook account from pubg to connect my twitter account so I can data transfer to BGMI but I can't I unlink my account after 7 days also its still connected. As 31st dec deadline I don't have more time to transfer. I tried so many times by unlink social account in game but it does not help. So please help me to solve this problem Im playing Pubg since season 2.

[celest shadow]

No, you will only need to reach the item's stage.

[pastel gull]

He explained a way to reach high correct judgments without even looking

[meager pumice]

Oh oke thanks molotov is on 5th stage, that means i need to get to that stage to get it pernament?

[celest shadow]

That is correct.

[meager pumice]

Thanks for helping me

@onyx cairn where i can see rules for upcoming PMCO?

[celest shadow]

Can you please provide a detailed explanation of this matter in English?

[oak bear]

Bro I'm trying to unlink my facebook account from pubg to connect my twitter account so I can data transfer to BGMI but I can't I unlink my account after 7 days also its still connected. As 31st dec deadline I don't have more time to transfer. I tried so many times by unlink social account in game but it does not help. So please help me to solve this problem Im playing Pubg since season 2.@celest shadow

[meager pumice]

If I reach all this items i can get all for 600 uc or 1 item costs 600 uc?@celest shadow

[celest shadow]

Please contact the in-game customer service for further assistance with this. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

All for 600 UC.

[oak bear]

I'm from India the support team is not responding.

[meager pumice]

Oh my God i cant belive that pubgm do that

[celest shadow]

Feel free to provide your feedback in #old. We would love to hear from you.

[pastel gull]

He published a video on TikTok explaining to his followers, how to get “Master Investigator” without actually reviewing videos, just to submit “no violation” without reviewing videos. He encouraged his followers to his to do so. In the video of violation, he admitted that he has been doing that for a long time. Please have a look on this video (speaks in Arabic) https://vm.tiktok.com/ZSefFeGCt/

[celest shadow]

Thank you for the information, it will be looked into.

[floral acorn]

How can I registration in Game.TV Community Open ?

[night cloak]

Hello I can’t join any vc idk why, other server work

Other discord servers

[pastel gull]

Do I have to write an email? To filling an online-report?

[celest shadow]

We are not organizing this event. Try contacting them via e-mail or on other platforms.

[celest shadow]

Please use #discord for further assistance.

[celest shadow]

No need for now. Thank you.

[floral acorn]

It’s a official post from Pubg mobile PMGC event •.• 🥲

[celest shadow]

I have not heard of it. Do you have a link or screenshot to this event?

[floral acorn]

Registration is already open 12/10....

@celest shadow

[celest shadow]

Do you mind assisting him with this event, @onyx cairn?

Daniel will assist you with your inquiry as soon as he is available, @floral acorn. We hope you can be patient.

[spice dawn]

hey admin can you please tell me how to report someone youtube channel he is share about pubg mobile hacks tricks and also use illegal tools for own id like no recoil etc !

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @spice dawn.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[merry root]

How to tilting

[spice dawn]

done sir thanks !

[celest shadow]

@final spear:

Hello there, will there be any problem if I change my in-game name to "・Hydr͜͡ogen・"? Cause I have used some special characters from an app as you can see.
It is fine to use such a username, as long as you do not exceed the rename card character limit.

[final spear]

Ok sir. Thanks for ur assistance.🧡

[merry root]

How to do that

Bruh

[sand heath]

sir i want to change a region .please help . i cant get a code on my number i try lot of times but i cant get a code. please help me to change a region of my account . Thank you

[onyx cairn]

This is a regional community event.
May I ask from where you are coming from? @floral acorn

[tough tiger]

Do you mean how to peek?

[sand heath]

pakistan

[onyx cairn]

@celest shadow ^

[median jackal]

You will find this in game basic settings. Turn it enable (peek settings - "peek")

[onyx cairn]

Please refer to #735483472432594994 3.1 to visit PUBG MOBILE Pakistan Discord server for further information.

[sand heath]

oh ok thank you

[merry root]

Ow yea sorry

❤️❤️

[warm rune]

@lime juniper hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm rune. Remember to read through #faq before asking questions in the support channels.

[median jackal]

Hello there, do you need any assist?

[fervent arrow]

Yes

[median jackal]

Yes, how may I help you?

[fervent arrow]

Join group

[median jackal]

Well, this channel only for support. Please move to, #activities.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fervent arrow.

[pliant hatch]

When new update coming

[storm flume]

We currently do not have a specific release date for the upcoming update, @pliant hatch. Once we do, we will publish further information in #news.

[night cloak]

My phone didn't support 90 fps until now 😕

[cyan citrus]

What is your device, @night cloak?

[night cloak]

Galaxy s20 Fun Edition ( FE )

This device was released a year ago

And he work on ultra HD 40 fps

And on HDR 60 fps

[fathom void]

is this safe website......? @cyan citrus

[night cloak]

Until now didn't support 90 fps on smoth

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to submit this form to let the developers work on optimizing the game for certain devices, @night cloak. Also, please refer to the pinned message of this channel for more information.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[night cloak]

I did that before week

[cyan citrus]

We only recommend you to buy UC through in-game or official website.

https://www.pubgmobile.com/pay

[cyan citrus]

Then you will need to wait. This is not something we can help with.

[night cloak]

But way the I phone 13 support 90 fps in one month

This is not fair. I released my device a year ago and so far it has not supported 90 frame, and the iPhone in less than a month supported 90 frame

[cyan citrus]

It is up to the developers, @night cloak. We are not the developers.

[night cloak]

I think the developers love the iPhone despite the bad phone battery

Anyway thank you

[pseudo surge]

I am not getting new premium crates any solution?

[pastel gull]

Hi Dyno, this link doesn’t have tiktok platform, how can I report on tiktok content?

[cyan citrus]

You may select ''Other'', @pastel gull.

[pastel gull]

It seems to be fixed/cannot be changed

[cyan citrus]

This might because of your region. Please wait patiently for more information.

[cyan citrus]

Could you elaborate?

[pseudo surge]

In which regions new crates are available now?

[pastel gull]

When I select others, there were a link next to it and it can’t be changed

[cyan citrus]

We don't have a list for certain regions.

[cyan citrus]

You have to tap on that link and proceed further. You cannot report TikTok content independently for now.

[lime juniper]

Can you provide a screenshot of your Smooth graphics settings? Your device should already have this option, so we want to look into this for you.

[night cloak]

I will send v3

Video

[pliant hatch]

@lime juniper before update my device support 60 fps bit now it support 40 fps why

[lime juniper]

Nice. In the video, can you also show the system settings information (device and model name), and the display refresh rate settings?

[lime juniper]

What device?

[pliant hatch]

@lime juniper android

[sand geyser]

where is it

getting

@lime juniper

[night cloak]

<@&639889499718942720>

[sand geyser]

what place is this @lime juniper

[night cloak]

And the name of device is galaxy s20 Fun Edition (FE)

Hello

[lime juniper]

Can you also provide a screenshot of the system settings information (device and model name)?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Is this enough or do you want something else?

@lime juniper

[lime juniper]

Can you also share your numeric PUBG MOBILE user identification?

[night cloak]

5113525841

[lime juniper]

That is helpful. Thank you. We will update you later.

[night cloak]

The name is seem name her

Thank you

[night cloak]

I forgot to mention a simple information. There are two versions of the phone, the 5G version, which is distributed in the Middle East and some cities, and the 4G version, but there is no big difference between them except for the Exynos processor.

I have 5G version

[tawny walrus]

Hello sir please help me i want to changed my region

[median jackal]

What's the issue are you facing while changing?

@tawny walrus, you're not getting verification code?

[tawny walrus]

Yes

[median jackal]

@celest shadow.

Login with your email and try again. If the issue persists, please contact with in-game customer service, @tawny walrus.

[mild shadow]

My jump button and the 2nd fire button has disappeared help me

[median jackal]

Did you checked in-game settings?

[mild shadow]

yea

[steel pawn]

is that real?

[mild shadow]

It was quite some time ago

But yeah

I think

There was a Glacier Spin

[median jackal]

Could you please provide a screenshots of your in-game settings?

[median jackal]

Yes.

But It's many days ago.

[mild shadow]

years.

[median jackal]

Yeah, my bad.

[mild shadow]

there is no regular jump and 2nd shoot button

[median jackal]

Just a min, gimme some moment.

[mild shadow]

so

[cerulean scroll]

There is no such event available for now. This event was live when Glacier skin for M416 was introduced in game

[mild shadow]

Also is the Season shop gonna change

in C1S4?

Many people say it is gonna change

[median jackal]

Is this "always on"?

[median jackal]

No information in this regard.

[lone surge]

@heavy vortex Good morning, Pubg, please. Yesterday there was a 3 or 2 mega update. After the game happened, there was a lag in the player’s movement and scoop, even though I am 60 frames and a friend of mine called Abboud iPad 90 frames. He suffers from the same problem + the problem is not with us, but me and my friend, not everyone is suffering from this problem, and I hope that you solve the problem as soon as possible

[mild shadow]

yeah

[median jackal]

Could you please share a screenshots?

[median jackal]

Also control settings.

[median jackal]

Try to repair your game by selecting "Routine repair" from login menu.

[bronze burrow]

@celest shadow It changed by mistake and I want to go back to the European server

[median jackal]

Could you please provide a screen record?

[lone surge]

My phone hangs up when I sign up

[median jackal]

Once you changed your server, you have to wait until the cooldown is over, there is no way to change before cooldown.

[pseudo geode]

@lone surge ohh so delete pubg mobile

Delete the pubg mobile if it's hang

[lone surge]

?? Habibi Fonny 60 frame, 120 Hz screen
poco x 3 pro

[median jackal]

Can you ask your friend to record of that issue?

[shell wraith]

Hello everyone, who can you turn to for help here?

[lone surge]

I'm ready to talk to you

[median jackal]

Hey, how may i help you?

[lone surge]

Or a minute trying to take a picture of me?

[shell wraith]

hello, it means the situation is very long, but I will be brief, I have a problem with buying a subscription, support has not responded for 10 days, can this be solved somehow?

[median jackal]

Wot? I'm talking about your issue. Screen record might help to understand.

[median jackal]

In-game purchase?

[lone surge]

My friend, what do you have to let my friend record again?

[shell wraith]

yes, I paid via apple

[median jackal]

Did you have record of that issue?

[lone surge]

• The problem is from yesterday

[lone surge]

inside record

One minute, enter the game

[median jackal]

Can you elaborate? What's the issue are you facing while purchase?

[median jackal]

Yes, -_-.

[shell wraith]

buying a prime plus subscription

[median jackal]

Okay, you paid for it but you didn’t get prime plus?

[lone surge]

Send the video now?

[shell wraith]

the situation is this, I paid for a prime and prime plus subscription, a subscription came only for prime, I wrote in support 24 hours later, but I have been waiting for an answer for 10 days, on December 9 I made a refund via apple, the money came back, and today I am again bought a prime plus subscription and it was not purchased again

[median jackal]

https://streamable.com/ or google drive.

[lone surge]

Ok

[shell wraith]

I'm just tired of waiting, I can't get in touch with support in pubg, because the conversation is not closed there, I wrote to the mail, but there I understand they don't answer at all, so I decided to write here ...

[median jackal]

You may contact with in-game customer service, we're unable to help you with such issue though the community.

Wait for their reply, only they can help regarding this issue.

[lone surge]

@median jackal The video takes time to upload

[shell wraith]

how much should I wait? I've been waiting for 10 days, how much longer should I wait? month? year?...

[shell wraith]

can I somehow close the conversation and start a new one?

[lone surge]

• I'm afraid when I record that the player's movement appears slow
  @median jackal

[median jackal]

Refer to 5.5 of, #faq. Also please share a screenshot after purchasing Prime Plus, what's pop-up.

[median jackal]

No problem, take your time brother.

[lone surge]

God, you are a decent person

[median jackal]

If they close your conversation, then you can start a new one. Otherwise you can't.

[shell wraith]

okay, I will be waiting...

[median jackal]

Thanks broh.

[median jackal]

Thanks for your understanding.

[fallow wyvern]

hello, how do i get things back? What do I have, I think, can someone help me? I don't know if you can ask for things, I lost my weapon, level 3 armor and my level 6 backpack

[cyan citrus]

Are you asking about Metro Royale, @fallow wyvern?

[fallow wyvern]

Yes

I thought that if you went back to the lobby they would not take things away from you on map 1, the game does not explain that

-_-

o-o

O-O

0-0

[cyan citrus]

Please contact customer support in-game for further assistance with this, @fallow wyvern.

[mild shadow]

don't see it

[fallow wyvern]

@cyan citrus thanks

[cyan citrus]

You are welcome, @fallow wyvern.

[lone surge]

@median jackal Minutes and the video uploads

My brother, I swear to God, I love you, humble people. You have all the love and appreciation for you
❤️

[median jackal]

You will find "Repair" in login menu.

[median jackal]

, no problem. Please share the link after upload.

[lone surge]

ok

@median jackal Sometimes the ping rises normal? And he won't leave me in a lag?

https://streamable.com/pdvbkw.

[mild shadow]

is GFX Tool to make the game smoother allowed?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @mild shadow.

[lone surge]

I don't know, I took it from my friend, but come on something?

@median jackal GFX Tool has something on it?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @lone surge.

[median jackal]

Did you use GFX tools?

[mild shadow]

I've been using one since S4

And haven't got banned

[lone surge]

No, I just cut it, I swear by God, I'm a friend of mine, and I didn't use it

[median jackal]

@lone surge, could you please describe the issue again?

[lone surge]

I swear to you when I even open it

[lone surge]

The player's movement is slow, but I did not use the program, I swear to you

You want to make sure, come live right now, I will stream you on my entire device
@median jackal

[chilly silo]

When will the Samsung s21 Ultra support 90 FPS

[median jackal]

Noo need of that.

[lone surge]

You want to make sure, come live right now, I will stream you on my entire device

[median jackal]

Maybe it's fine, slow mean joysticks get stuck?

[lone surge]

• When I escaped the device, I finished the game and gave me this program and told me that you have 90 FBS, I told you, you will not even use it, I swear to you

[lone surge]

yes

[median jackal]

Is your device goes with these requirements below?

The minimum requirement to be eligible for 90 FPS is 90Hz, and Snapdragon 865 or Dimensity 1100.

[lone surge]

And the response was slow, and when I moved right and left in the lagoon, I did

[median jackal]

Is that just in TDM?

[lone surge]

Not in the classic also

[chilly silo]

The requirements for the device are Exynos 2100 90 Hz

[median jackal]

How long you facing this issue?

[lone surge]

From yesterday, when there was a slight update in the game

[long folio]

hello, I am from Belarus, I need help, I lost access to my account because I don’t have access to what I linked to my account, maybe Google translated badly what I wrote, but I hope for help in my question

[median jackal]

Well, try to repair your game by selecting Routine Repair from login menu.

If the issue persist please leave a feedback in #old, according to pinned message of that channel.

[lone surge]

Brother, does GFX have to ban? Or not, because my friend tells me that when I see the program, it has nothing to do with it

[median jackal]

GFX isn't allowed. There is a chance to ban.

[bright crag]

gfx is not allowed

[night cloak]

Why im banned for crew challenge if i didn’t play? There is no reason.

[cyan citrus]

Please contact customer support in-game for further assistance with this, @night cloak.

[night cloak]

Okay thanks

[cyan citrus]

You are welcome.

[lone surge]

Ok

Thank you

[median jackal]

My pleasure.

[lone surge]

• Thank you for your clarification

[winter saffron]

Hi guys i want to change my region but I haven’t can someone help me?!

[cyan citrus]

What is the issue you are facing when trying to change your region, @winter saffron?

[winter saffron]

Change region I don’t have it why?

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @winter saffron.

[winter saffron]

No I live in Iraq it’s just my server Europe I just need to change cuz need bonus challenge!

[mild shadow]

How can I change My Region

[cyan citrus]

You cannot do that. The regulation applies to your account regardless of where you are living.

[winter saffron]

So you say I can’t to change my region anyway?🤐

[cyan citrus]

That is right, @winter saffron.

[civic pivot]

There is no option to turn it on its automaticly turned on, there is only option to limit phone to 60 hz.. but game plays like its 20 fps or lower.. very bad @lime juniper

[night cloak]

Is using GFX tool safe or can I get banned from using it?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[civic pivot]

Now im playing with 120hz on device on but ingame 60fps and its smooth no stutters, when i turn back to 90 fps ingame, its unplayable slow and stutters @lime juniper

[marsh marlin]

Sir please help Mera region glti se change ho Gaya or ab Pakistan rakhna hai verification code nhi a rha

[elfin tree]

<@&481161015728406538> @polar marsh Is this PDP fire arm design submission over ?

[night cloak]

no

u can still submit

[marsh marlin]

Sir please help I want to change my region

[cyan citrus]

No. Please refer the following announcement for more information.
#events message

Remember to not mention the moderator role unless there is an exigency or emergency related to this Discord server.

[cyan citrus]

What is the issue you are facing when trying to change your region?

[elfin tree]

<@&481161015728406538> what is this 😢

[marsh marlin]

I have mistakenly another region and now I want to be Pakistan

[cyan citrus]

You will need to wait for the cool-down to be over, @marsh marlin. You cannot change your region before that.

[storm flume]

Please do not use languages other than English, @marsh marlin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[elfin tree]

What to do ? <@&481161015728406538> 😢

[marsh marlin]

Sir, I do not have the verification code on my number

How I receive verification code

[cyan citrus]

Wait.

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[cyan citrus]

Will update you later on this.

[marsh marlin]

Please help

[cyan citrus]

@marsh marlin, please do not share attachments that contain your personal information. Refer to my this response again.

[graceful nova]

hi um what time is the all talent championship? i dont like 24-hour clocks

and how in the world do we join? i think i already registered as a leader

nvm i know now

[mild shadow]

I need to change my region where can i

[high lodge]

My country region will not change 😥

[night cloak]

How many synergy do you have to have to request for rp

[median jackal]

What's the issue are you facing, when you trying to change your region?

[sour quartz]

hi when i open game its just shutting down and not letting me in what can i do?

[high lodge]

I'll change country region with my mobile number but no message I received from PUBG confirmation message

[median jackal]

Try to restart your device.

[high lodge]

I'll try all the way

I have lots of time restart and rest 3 time my mobile

But not change my country region

[median jackal]

Login with your third link email and try again once more time. If you’re not get the code then contact with in-game customer service.

[sour quartz]

still not working

[median jackal]

Could you please provide a screen record?

[median jackal]

What's your device?

Could i know?

[sour quartz]

realme 6i global version

[median jackal]

Well, try to "Clear cache" of your game from mobile settings.

[high lodge]

Mmmm my mobile device Infinix note 7

[sour quartz]

hmm okay ty but does that means that ill have to redownload everything?i mean maps skins etc

[night cloak]

I can help friends whose account was stolen.

[median jackal]

Not yours. Anyway try the process after 6-7hours.

[high lodge]

Everything I downloaded

[median jackal]

Noo, if you clear data of your game then you have to download everything again.

[sour quartz]

ty vm ❤️

[high lodge]

Okay I'll try again and check my luck

[median jackal]

Does he/shs still have access to his/her account?

[high lodge]

Thanks bro for your time

[median jackal]

You're welcome, @sour quartz @high lodge.

[floral acorn]

I’m in South Asia region

[sinful cove]

Yo
When logging in through Facebook how do you change what account you log in with?

[median jackal]

Hello there, i didn’t understand. Could you please describe clearly?

[sinful cove]

Ok
When logging in through Facebook
And trying to log into another account
How do I change what account i log into

As I have 2 accounts
I can’t change what account I log into

[median jackal]

Well, you trying to log out an account and trying to login another one?

[sinful cove]

Yeah

[cyan citrus]

This should be corrected now. Try to check again.

[median jackal]

Well, Do you use Facebook to login to 2nd account? As you use Facebook to login to your first account, @sinful cove?

[sinful cove]

Yeah

I can’t change the account

Hello? @median jackal

[median jackal]

After tapping "Continue", is it logged in?

[sinful cove]

Nah
The first account got hacked and banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful cove.

[median jackal]

Sad, did you logged out your first account from Facebook app?

[mild shadow]

I don't see such a option

[median jackal]

And Do you have access to your first account? If you have then contact with in-game customer service to recover it.

[surreal fractal]

Hello … I have been facing this problem where my character is teleporting.. I tried 2 deferent wifi isp both same problem.. some of my in game friends also facing the same problem .. my wifi is fine but its teleporting from 5pm bst to 3 pm bst ..can you please tell me how can I fix this?

[cyan citrus]

The region change option should be available under ''Account and Safety'' option.

[cyan citrus]

For how long have you been facing this issue?

[unkempt pond]

Hello. I need help. I wanted to transfer my account, but they tricked me and linked my account to the social network twitter, how can I unlink this account. The fraudster enters the game all the time, and I cannot restore my account.

[surreal fractal]

From last couple of days ..mayb 3 to 4 days

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[cyan citrus]

Please mention your device to further troubleshoot the issue.

[unkempt pond]

but how to do it

[surreal fractal]

iPhone 8 plus

[cyan citrus]

Got it! Thank you, @surreal fractal. Please try to Offload PUBG MOBILE one time and reset your device settings. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App. To reset your settings, go to your device settings > General > Transfer or Reset iPad > Reset > Reset All Settings. Restart your device and see if it will make any difference.

[unkempt pond]

@cyan citrus but how to do it

[graceful nova]

hi my entire team is not online yet and not responding to my messages for the all talent. what should i do it's starting in 5 min

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan citrus]

Not something we can help with.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please avoid going off-topic, @dry timber. You may have unrelated conversations in #chat.

[winter gull]

I just played Royal Metro. My allies dropped me and the enemy finished off, I used a complaint, but I demand compensation, I lost my ammo because of this situation, I have no money to buy new ones. Why can you kill players from your team in the royal subway?!?! Why is there no compensation for this ?!

MY ID: 5342527737

[cyan citrus]

Please contact customer support in-game for further assistance with this, @winter gull.

[cursive oxide]

<@&481161015728406538> ^^ that's scary

[winter gull]

Hello?

[cyan citrus]

Yes, @winter gull?

[simple rune]

I do a pay with fawry but i didn't receive any uc or emails or sms why?

[winter gull]

Russian language?

[cyan citrus]

You can only use English in this server, @winter gull. You may refer to #735483472432594994 sub point 3.1 for regional communities.

[cyan citrus]

What do you mean by fawry? Could you elaborate?

[winter gull]

I cannot write to the chat, it is closed there. #735483472432594994

[cyan citrus]

In some cases, there might be delay before UC is delivered to your account. If you do not receive the amount in a reasonable time span, please contact customer support in-game for further assistance.

[spark raft]

??? ايش ذا

many mistakes

I'm Arab, I don't know English

[simple rune]

How long should I wait?

[spark raft]

very big mistakes

[cyan citrus]

That is a read-only channel. You just need to tap on that link.

[cyan citrus]

I would suggest you to wait for 12-24 hours. You can still contact the customer service if you want to.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @spark raft. You can also submit a report in #old in compliance with the channel's pinned instructions.

[simple rune]

Ok

[winter gull]

I do not see such an item, here is a screenshot

[cyan citrus]

I have sent you an invite link for the regional community through your private message, @winter gull.

[tropic quarry]

Hey plz @cyan citrus
When poco x3 pro will run pubg in 90fps ?

[cyan citrus]

Please refer to the pinned message of this channel for more information, @tropic quarry.

[still vector]

I want to solve the problem of hacking my account, how is that?

[vagrant tulip]

Are you able to login into your ingame account?

[still vector]

Yes, via Twitter and Google

[hallow pewter]

Ban this account someone stole it from me 5645464834

[still vector]

Hacked account by email

[vagrant tulip]

Contact customer support ingame by typing my account got hacked.

[vagrant tulip]

You cannot request that.

[hallow pewter]

WHAT

Why not

[vagrant tulip]

Because it's just not possible

Don't bypass the chat filters.

[hallow pewter]

Whatever

[still vector]

Where did you hack my account?

[vagrant tulip]

Huh ?

[still vector]

where is that

[vagrant tulip]

Customer support ingame

[cyan citrus]

@hallow pewter, please do not bypass the inappropriate language filters.

[mighty wing]

Infinix note 11 pro has better specs and a better chipset than Infinix zero x neo still it doesn't even support 60 fps. 🤷‍♂️

[steady vine]

I had more than enough growing points to purchase the 800 growing points pack with the rebate but I lagged when swiping and it somehow sent me to the very front and I ended up buying the wrong one >.> is there anyway I can refund and buy the last pack?

I completed all the missions for it fyi

[cyan citrus]

It is highly unlikely that you will get a refund, @steady vine. You may try contact the customer service in-game for further assistance.

[night cloak]

What is a rank pusher

[undone mauve]

Hello , my account had been hacked , how can i get it back ?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[storm flume]

Please avoid going off-topic, @graceful nova. You may have unrelated conversations in #chat.

[graceful nova]

oh oops wrong channel

sry

[undone mauve]

I can t acces my main account , someone is online at my main account right now

[cyan citrus]

Please refer to my previous response again, @undone mauve.

[night cloak]

So pubg is crashing when I launch it .....

How do I avoid or fix it

This never happened before....

[cyan citrus]

For how long have you been facing this issue, @night cloak?

[night cloak]

Just right now

It's not opening no matter what

[cyan citrus]

Please mention your device, @night cloak.

[night cloak]

I unstalled the game & re dawnloading it

[night cloak]

Redmi note 8 pro

[cyan citrus]

Let me know if you will still face the same issue after reinstalling the game.

[night cloak]

Ok

I faced too many bugs after the update

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@cyan citrus the game opened but I'm pretty sure it's gonna happen again

I hope the next update will be better

[undone heath]

This happened in crew challenge

[cyan citrus]

Could you describe the issue, @undone heath?

[undone heath]

I think they have wall hack because I was behind the crate, my full body so I couldn’t get shot. Also he shot my body which was behind the crate

Also second video my friend said he was behind the wall and got shot

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @undone heath. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[undone heath]

👍

[plush vigil]

A hacker?

[pliant hatch]

Why update has so many glich @lime juniper

[cerulean scroll]

Report it in #old in compliance with channel's pinned instructions

[pliant hatch]

@cerulean scroll take this video Report it in #old in compliance with channel's pinned instructions

[pearl needle]

Hi when is this evalanch thing coming out?

[modern dirge]

What's with the drop glitch, it's irritating.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @modern dirge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sudden sandal]

Hello, any updates on the premium crate spin issue?

[winged pewter]

Why showing anna's face different in photo she look pretty but in charactor she look so white and ugly please fix it now

I have a other problem which is that error never reply me...

[subtle bison]

Can I receive UC from gift Centre?

[heavy vortex]

The gift centre shows the items you received from or you sent to your friends. @subtle bison

[subtle bison]

But if they sent UC?

[heavy vortex]

Sending uc isn't an option.

[quartz moth]

Yo where tf is infection mode man

@mods

[heavy vortex]

#news 🙂

December 9

[subtle bison]

What if any third party will it announce in the gift centre or just straight into your account?

[feral forge]

If it was purchased from an authorized third party website such as Midasbuy, you will receive an in-game mail regarding the UC you purchased has been credited to your account.

[plush vigil]

I want to make a report about this player is hacking

[hybrid ledge]

why does my pubg shows downloading obb service for so long

[nimble loom]

My account is linked via gmail and twitter. My twitter account was hacked and is been used to enter my game account. Is there any way to unlink twitter account?

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issues, @nimble loom. Refer to #faq 5.4 for instructions on how to contact the customer service.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @plush vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[next hollow]

My account got hacked and i can’t access my account anymore because the hacker migrated the version of the account to another version of the game

How can i regain my account back ?

[storm flume]

Please contact the customer service for further assistance, @next hollow. Refer to subpoint 5.4 in #faq for further information.

[restive yacht]

my account got frozen in emulater my pubg id is 5962309831 and in game name is HassanAM521

plz help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive yacht.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @fiery lintel. We may otherwise have to mute you.

[normal lintel]

hello my account was hacked and someone banned it for 10 years, I ask me to unblock the link to Facebook because the mail was also hacked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal lintel.

[night cloak]

How to remove third link

[median jackal]

Third link unlinking feature isn't available yet. You may contact with in-game customer service, if they consider.

[mellow stirrup]

Cheaters are everywhere. What happens to ban pan system? I meet a silver rank in conquer lobby pushing his friend by using speed/x-ray/aimbot in a game. Reported him but till now hes not banned and he minused me 38 points!

You were doing good back to S17-19. But now we are heading back to S12 with all these hackers around

[vague smelt]

I'm not getting any verification code while changing my country even after I put my phone number, why ?

Please Help

[night cloak]

@storm flume i registered the community competition S5 when can join the discord?

[buoyant marsh]

My kills are not showing

[night cloak]

start counting only when u reach diamond 5

[cosmic maple]

Kills are count after diamonds V

[buoyant marsh]

Yes i know but i done diamond v

[raven field]

Hi

I want to purchase snow flake bear pop anyone have?

[night cloak]

Hello need help, I'm trying to buy stuff from the clan shop and on top of my screen says email level to low

What's that?

[raven field]

Duck you

I'm a big of rrq d2e

[meager pumice]

Is there any way that premium crate can be 25 days in game not 21 days how is now.@cosmic maple

[meager pumice]

Which level is your clan and what u want to buy from shop?

[night cloak]

Lvl 9 and the supply and classic coupon piece

[meager pumice]

Thats bug then report it in #old

[night cloak]

Thanks

[cosmic maple]

Didnt got your question

[meager pumice]

Then wait for monday then will be reseted

[meager pumice]

U know now premium crates are 21 days in game and i ask can they be set up to 25 days

[ionic slate]

High guys, this happens alot after spawn island

[meager pumice]

Thats bug u can report your issue here #old

[ionic slate]

I tried, screenshots didnt go through, slowmode for 5 hours

[night cloak]

@meager pumice that's what I get

[meager pumice]

I know that u get that,its typic bug u cant do there anything only developers can solve that bug

[night cloak]

Ok I'll report it

[ionic slate]

Report this while your at it if you can

@night cloak

[meager pumice]

Yes thats only 1 way which can help@night cloak

[ionic slate]

@meager pumice can you help with something bro

[meager pumice]

State your issue

[night cloak]

@ionic slate ???

[ionic slate]

So my account was hacked, i contacted tencent 2 times and they replied with the automated reply...

Is there a way to get an actual human support agent to help me out... i have everything to prove its mine, i even have reciepts for purchases i made on it

Because i dont think they understand the issue im facing

[meager pumice]

Bot cant understand issue that u are facing thats true

[meager pumice]

I dont think they have

[ionic slate]

I know bro can you help in any way

[meager pumice]

I cant im not in support on this server i am member same as you only moderators from this server can maybe help yo.

[vagrant tulip]

@ionic slate for any account related issues you need to contact the customer support ingame only. The email is for feedbacks, suggestions and questions about none account related issues.

[ionic slate]

Ugh i tried alot

[ionic slate]

The in-game bot couldnt understand too bro

[meager pumice]

I know in which problem u are,it happened to me 1 time

[vagrant tulip]

What is your issue?

[ionic slate]

Can you check your Dm bro

[ionic slate]

Its sad bro, but i dont really care i just hope one day i will find a way to fix this

[vagrant tulip]

You may use this channel for support.

[ionic slate]

Sure, one moment @vagrant tulip

@vagrant tulip im sorry if its too long to read, but here i explained everything

[meager pumice]

It up to pubgm its not up to you only they can try get your account back noone else.

[ionic slate]

Yes i know, i meant i hope i will find a way to contact pubg or idk what could happen

[soft sphinx]

hi, is there anyone here who can help me? my tweeter link to the game was stolen, but I can log in through facebook, the attackers have tied their mail and are trying to untie the facebook, I wrote in support they answered need to wait 30 days, what should i do? i am afraid attackers will try to untie Facebook again and support will not have time to do something

[meager pumice]

I hope too

[ionic slate]

🤞

Did you see it @vagrant tulip

The screenshots

[meager pumice]

whether is it possible to put the premium crate on 25 days since it is now 21 @heavy vortex

[heavy vortex]

Premium crate duration is usually 20 days, feel free to provide your feedback in #old

[vagrant tulip]

Oh you won't get your account back

[ionic slate]

I wont? @vagrant tulip why

[meager pumice]

Why they cant be 25?

[vagrant tulip]

Because it has been migrated to another version.

[ionic slate]

But atleast to link a social media to it so i can login using the other version

Also no?

[vagrant tulip]

Nope

[ionic slate]

Noice

[dry timber]

Hey can you put a verification number on pubg account?

[meager pumice]

No

[dry timber]

Like a mobile number?

[vagrant tulip]

The hacker already changed all your data and links in the account long story short you won't get the account back

[dry timber]

Secondary verification?

[meager pumice]

Only on mail

[ionic slate]

I still have my gmail linked to it @vagrant tulip

[meager pumice]

No in pubgm

[dry timber]

For my friend it show in game

And they added a phone number

[nocturne fern]

Hello, my account was blocked by mistake! I did not use any modifications
in the game! Help please! Here is my ID: 5243581853.
My nickname is GS々BlackSun.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne fern.

[meager pumice]

Where it show?

[vagrant tulip]

In the process of migration all links gets removed

And bgmi doesn't have email login

[ionic slate]

But

Im just over it already, may it rests in peace 🤲

[vagrant tulip]

Yeah better make a new account and enjoy

Goodluck

[storm flume]

Please avoid going off-topic, @meager pumice and @ionic slate. You may have unrelated conversations in #chat.

[meager pumice]

Kills are count after diamonds V

[night cloak]

@storm flume

[manic pebble]

I have a sound problem in pubg mobile. Despite the sound settings being set to Ultra, the sound quality is very bad and the sound direction detection is very poor. Also, other people's footsound are very low and not recognizable at all. any fix?

[night cloak]

There is a bug when unlinking accounts ..After 3-4days it get automatically cancelled unlinking progress.Just look into it

[wanton kindle]

I have my account hacked just new,i still can conect with email link,i have recipts frome buying UC ,and in game support is usless,can anyoane help?

[fallen rover]

May I know why?1
it is my 3rd account, and i didnnt cheat I swear
my pc is:
core i5 3570 3.4 GHz
GT 630 2 Gb
8 gb ram 🙁

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen rover.

[weak pumice]

I was lying to me by the players that he is playing properly and I was banned unfairly and I paid a lot of money on my account. I swear, I don't know, I hope to decipher my account because I'm paragliding and the number of hands: 5126517732

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak pumice.

[cosmic maple]

No one can change that if it says it’s available for 21 days so 21days it is

[meager pumice]

Oke i understand

I was thinking like on 25 we get guaranted rewards that why i am asking for it

[fringe parrot]

I bought a pre-royal pass and we are 2 men and he will give me an RP???????

@celest shadow

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[median jackal]

Have you try others earphone/headphone?

[fringe parrot]

Trankss

[median jackal]

We are unable to help you with such account issues through the community. Only customer service can help you with this, stay connected with them.

[lethal kettle]

Hello I would like to know I had my mobile pubg account hacked how I could recover it

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @lethal kettle.

[junior fern]

Change country Regan problem please help me

[median jackal]

What's the issue are you facing?

[lethal kettle]

the guy who hacked my account changed everything my facebook and mail it's impossible for me to connect how to contact game support when i no longer have my account @cyan citrus

[junior fern]

Enter mobile number but not received sms

[cyan citrus]

You can contact them through the login menu of the game. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[median jackal]

Well. Login with your email and try again, if the issue persists then please contact with in-game customer service. We're unable to help you with any account related issue through the community.

[quiet shadow]

When will come spider Mode in PUBG mobile?

[mild shadow]

next RP

[cyan citrus]

Please keep an eye on #news for future announcements.

[manic pebble]

yeah,but it doesnt help

[lethal kettle]

on the game support it asks me to connect to my account, but I am hacked how to connect -_- @cyan citrus

[cyan citrus]

Not something we can help with, @lethal kettle. If you don't have access to the game through any of the social media account, it is highly unlikely that customer service may be able to proceed.

[junior fern]

Login email but still problem chang country Regan problem

[median jackal]

Could you please provide a screenshots of your in-game "Audio" settings.

[median jackal]

Contact with in-game customer service.

[lethal kettle]

but it's totally stupid it's a hack the guy changes everything it's normal that I have no more access to the account I put so much money in ...

when a person hacks you he removes everything I have several proofs of my purchase made and even video of my games

[cyan citrus]

Your account security is your own responsibility, @lethal kettle. There is nothing we can do to help you with that through here. We only provide community support through this platform. Please continue with the customer service or create a new account.

[lethal kettle]

Ok in fact you're doing nothing to help just give you advice that is already in the game nothing more ...

bye

[ionic slate]

Hi

Does anyone know what connection ports pubgm uses

My ISP told me to create a port that is the same as pubg's

So my ping can be lower

[cyan citrus]

Port forwarding is not possible for PUBG MOBILE, @ionic slate.

[ionic slate]

Its not? Can you help me find the port numbers so i can prove it to them that it doesnt have anything to do with ports

Because these guys wont believe that they r giving me a 💩 connection

[cyan citrus]

They most probably be referring to another version of the game, @ionic slate. You cannot port forward for PUBG MOBILE.

[ionic slate]

Oh okay thanks

[cyan citrus]

You are welcome.

[hoary delta]

I Swear To God, I Have Never Hacked And Never Will
But My Account was banned For "Modifying Game coding" ( i did not change anything in files i play on emulator)
My 3 Accounts Got Banned For 10 Years
I Dont know but everytime i play the game It just bans me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary delta.

[manic ferry]

I want change my region

[cyan citrus]

What is the issue you are facing when trying to change your region, @manic ferry?

[lime oracle]

I have one music glitch to report

plz fix it asap

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lime oracle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[manic ferry]

No verification code

[lime oracle]

it happens in match as well and it doesn't let me listen anything except music itself

[lime oracle]

already did that pubgm doesn't even care

[manic ferry]

Please help me sir

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[lime oracle]

listen

[manic ferry]

I'm already try 5 to 10 time but not change my region

[cyan citrus]

This is not something we can help with through the community, @manic ferry.

[manic ferry]

How I'm contact community

I'm not know plz u help me

[viral salmon]

My profile logo show ban but moment not showing ban any solution

[cyan citrus]

Is your account suspended, @viral salmon?

[viral salmon]

I think so

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral salmon.

[trim harbor]

ayo whats the point of claiming a file when they are not gonna respond false banned = file claim and when u file a claim it results in no reply

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trim harbor.

[night cloak]

help

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[manic ferry]

Hello sir

Helping me please

[cyan citrus]

You have already been answered, @manic ferry. Please avoid cluttering the support channel.

[manic ferry]

Ok sir

[lime oracle]

kindly help me fixing that music glitch i can't play the game with it its annoying i already deleted and reinstalled the game still same issue

[median jackal]

Which music are you referring?

[lime oracle]

I have shared a video above

You can listen to it

Its kind of Christmas or Halloween type

[lime oracle]

It stays in the match as well

[median jackal]

Well, it's an bug. Please leave a feedback in, #old. Compliance with channel's pinned instructions. For now please turn off music from in-game settings > Audio. Until the bug is fixed.

[lime oracle]

already done that but it doesn't turn off

[median jackal]

Restart your game.

[lime oracle]

Done that 100s of time but this music doesn't turns off. sometimes it goes away automatically

but happens again in a while

[wanton kindle]

The ingame support is so baddd,u don t understand a thingg

And in the end same answears

[median jackal]

Turn off music from in-game audio and restart your game, @lime oracle.

[lime oracle]

Tried everything 😅

That's why i came here to report this bug

[median jackal]

Well, repair your game from the login menu. If it helps.

[lime oracle]

I tried each and everything bro. I'll wait for new update from PUBGM hope they fix this glitch with the landing glitch.

[median jackal]

Sad, you may contact with in-game customer service or wait for fix.

[lime oracle]

Yeah i'll wait for fix

[surreal fractal]

Hello … I have been facing this problem where my character is teleporting.. I tried 2 deferent wifi isp both same problem.. some of my in game friends also facing the same problem .. my wifi is fine but its teleporting from 5pm bst to 3 pm bst ..can you please tell me how can I fix this?

[median jackal]

Have you tried it above? As Bunk says, @surreal fractal.

@surreal fractal, May I know your country?

[quaint moss]

Why new premium create not come in my region

It's came a spin form

[cyan citrus]

The might be intentional due to your region, @quaint moss.

[quaint moss]

I got that some region their no premium create it's give spin

But I'm asking why that happened

[cyan citrus]

No information regarding this for now, @quaint moss.

[quaint moss]

Why this type of discrimination happen with some region

[opal onyx]

I can’t add phone number on my pubg account. Invalid token, what the problem?

[quaint moss]

Okey if you got any idea then let's us know 🥺

[median jackal]

Are you referring third link?

[cyan citrus]

Sure.

[opal onyx]

What do you mean? I have linked Twitter , email , I can’t add another one?

Or just a three link I can add ?

[median jackal]

I mean, are you trying to add third link email/number to your account?

[opal onyx]

Yea

[median jackal]

Could you please share a screenshots of 'invalid token" or something that you mentioned?

[misty tiger]

Hlo

I I need help

Plz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @misty tiger. Remember to read through #faq before asking questions in the support channels.

[inland zenith]

Wtf happend with sensitive???

https://cdn.discordapp.com/attachments/895721888016375808/919630660531023942/Screenrecorder-2021-12-12-19-42-34-274.mp4

[misty tiger]

I don’t get verification code

[median jackal]

Have you tried changing "High"? Is it ok?

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[cyan citrus]

Could you describe the issue instead?

[inland zenith]

After changing the sensitivity to medium, my sensitivity completely fell off.

as a result, at 6x and 8x, wild sight sensitivity

I tried to change the parameter for the sight

[cyan citrus]

Do you always face this issue or did it start happening recently, @inland zenith?

[inland zenith]

at the same time, whatever I set, the sensitivity does not change.

This can be seen in the video.

[cyan citrus]

Can you please answer me accordingly, @inland zenith?

[inland zenith]

It happened for the first time tonight.

[cyan citrus]

Please mention your device, @inland zenith.

[inland zenith]

In addition, after the update, with a small chance, the game gives not textures, but soap

[inland zenith]

Xiaomi redmi note 5a prime

[cyan citrus]

Could you share a screenshot or the video recording of that?

[inland zenith]

Let's solve the sensitivity problem first.

[cyan citrus]

Please try to do a Routine Repair of the game and Restore Default Settings, @inland zenith. Clear game cache as well and restart your device.

[inland zenith]

Original ... Is there a way to reset the sensitivity to factory settings in the game?

i cant find this function in the settings.

And, i can change the gyro sensitivity. Other-no.

[cyan citrus]

The default sensitivity of the game is Medium Sensitivity, @inland zenith. If you set your sensitivity to Medium, it will automatically reset the sensitivity settings.

[inland zenith]

Medium sensitivity isnt work too)

[cyan citrus]

Could you please elaborate?

[inland zenith]

When you change the sensitivity of the gyroscope, it really changes.

when you try to change the sensitivity settings of the camera or scope, nothing happens

[cyan citrus]

Please refer to my this response again, @inland zenith.

[inland zenith]

Bruh

pls wait

[manic pebble]

YES its ok

[cyan citrus]

You should select HD resources when you have downloaded the game for the first time. You may try to download the extra resources for the game and restart it one time.

[inland zenith]

Kekw

Your advice didn't help

sensitivity still does not change

[inland zenith]

and in addition, I play without hd resources all the time. Such glitches happen every few games, but not on an ongoing basis.

[cyan citrus]

You may try to submit a report of the issue through #old in compliance with channel's pinned instructions, @inland zenith.

[inland zenith]

...It didnt help me.

[cyan citrus]

You may need to reinstall the game completely through Google Play.

[inland zenith]

Bruh... Maybe this is developers glitch and it must fix it? No. just reinstall game

Before re-entering the textures are ok

[cyan citrus]

For that, you can submit a report of the issue through #old in compliance with channel's pinned instructions.

[inland zenith]

Ahahaha

After resetting with the same parameters, the sensitivity became EVEN HIGHER.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @fresh ember.

[inland zenith]

So... I will try again

Sorry if I was rude

[cyan citrus]

Not at all.

[night cloak]

is there any way i can login using gmail on iphone?

[cyan citrus]

This is not possible, @night cloak.

[junior kiln]

Anybody help me I am mistaken changed my country region what I do now

[cyan citrus]

You will not to wait for the cool-down to be over, @junior kiln. You cannot change your region before that.

[cursive agate]

hi

ihave problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cursive agate. Remember to read through #faq before asking questions in the support channels.

[junior kiln]

@cyan citrus why

[cursive agate]

@cyan citrus bro you can help me ؟؟

[cyan citrus]

Because it is simply not possible.

[cyan citrus]

Please state your issue first.

[junior kiln]

Then pubg is not also helping me 😭😭

[cyan citrus]

It is not possible to change your region before the cool-down, @junior kiln. Please avoid repeating the same thing.

[junior kiln]

@cyan citrus ok thanks sorry

[cyan citrus]

You are welcome.

[night cloak]

i tried email but it’s not working either

[cyan citrus]

What is the issue you are facing when trying to log into your account, @night cloak?

[night cloak]

i can’t login using email or number, i don’t receive the verification code despite entering the correct credentials

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance, @night cloak.

[night cloak]

been trying since the past week now ;(( i don’t know what else to do

[cyan citrus]

Do you have any other social media account linked to the game other than Gmail, @night cloak?

[night cloak]

nope but i tried that as well

[cyan citrus]

You may need to log into the account with an Android device, link another social media account other than Gmail, and then log into the account with your iPhone device, @night cloak.

[boreal sail]

I want to unlink the email because I forgot it and I have all the other links. Can you help me?

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment, @boreal sail.

[night cloak]

is there any way to unlink the email account? or is getting an android to link any social media the only option?

nvm, i got the answer lol

thank you for your help

[cyan citrus]

You are welcome, @night cloak.

[mystic kayak]

Hello, I changed my region since the region ranking need you to change ut and not only change the flag as it used to be, but it keeps saying that I'm in "different region" can you help me?

[cyan citrus]

When did you change your region last time, @mystic kayak?

[mystic kayak]

@cyan citrus
5 or 6 days ago

[cyan citrus]

Please try again after Monday, @mystic kayak. If the issue is still persistent, contact customer service in-game for further assistance.

[mystic kayak]

@cyan citrus
Ok thanks
I've another question I reported a hacker in game but they said he clean and I've a video to prove otherwise so can I send it here?

[cyan citrus]

It is possible that he could not be found to be cheating in that instance, @mystic kayak. As mentioned in that notice, he will be monitored going forward. If any cheating behavior is discovered, the player will be permanently suspended.

Yes, you can also submit a report through the following link if you have a video evidence for the cheater.
https://bit.ly/3uDSJZv.

[mystic kayak]

@cyan citrus
Ok thank you so much

[cyan citrus]

You are most welcome, @mystic kayak.

[fossil badger]

Help me I have problems

[cyan citrus]

Please state your issue, @fossil badger.

[manic pebble]

i have problem with ultra sound setting.
The direction of the sounds is very bad and not recognizable at all. But the high sound is ok. any fix?

[cyan citrus]

How often and for how long have you been facing this issue, @manic pebble?

[fossil badger]

Someone put a picture on it and put my account ID on it and put a bad picture

[manic pebble]

It has been two days since I reinstall the game after season 21. In the past,i had this problem only when I turned on my microphone in the game. But now the sound of the game is always like this.

[cyan citrus]

You can report such abusive profiles directly through in-game customer service, @fossil badger.

[cyan citrus]

Please mention your device.

[fossil badger]

I have reported this issue many times to no avail. Can you help me?

[cyan citrus]

Please send me the numeric user identification of the reported player through my private message, @fossil badger.

[vast totem]

When is weekend 5/5 it's beginning tomorrow?

[vagrant tulip]

Yes

[manic pebble]

i am gameloop user
windows10
ram8
Core i5-11400
gpu 4

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @manic pebble.

https://gameloop.com/.

[sinful pilot]

Hi

Dear Pubg Team
, good morning and have a nice day,I didnt break the rules of pubg, and it say that i team up with people using hack, first let me tell you the guy who joined the game came from team up number which it mean i dont know him and he came from my streaming live pubg, second thing i reported him after he got out from the game and got banned because he is not my friend at all and you can check that i dont have him as friend in my list, gitting ban because playing with un friend people who they used hack its unfair, as i was not know that he is hacker or breaking the rules, i know that you cant remove the ban, put at least reduce the ban on my account as i swear that i never know that he break the rules. Also you saw that i spent a lot money and i will never team up with people using hack. Please i am kindly request to look again on my playing. And notice that i never use any violations and reduce the ban to 1 week. And again i say that i am facebook streamer and i enter people from team coding as i saw other streamers do.

Thank you in advance
Callidus Gaming

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful pilot.

[desert jungle]

Can't log in with Google play getting error"Server Authentication Error. Login Failed"

[cyan citrus]

Please mention your device, @desert jungle.

[desert jungle]

Xiaomi poco f1

[cyan citrus]

For how long have you been facing this issue, @desert jungle? Also, mention your country.

[mystic kayak]

@cyan citrus
Can you tell me how to get this code?

[cyan citrus]

You should only paste the highlighted part as mentioned in that screenshot. This to be precise.

[mystic kayak]

Oh thankssssssss@cyan citrus

[cyan citrus]

My pleasure!

[proper basalt]

Hello , my account was hacked through e-mail and added my phone number, and I can't log into my account now, help please

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @proper basalt.

[proper basalt]

tell me where to write, I don't understand

[cyan citrus]

You can start with describing your issue and select the available options according to your issue, @proper basalt.

[proper basalt]

and where to write?

[cyan citrus]

Through in-game customer service, @proper basalt. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[storm flume]

Please do not use languages other than English, @worldly anchor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[iron flame]

hi pubg i have a big problem i live in USA and i want to go to the north America sever abd the problem is very long wait time so i have to go to Europe sever and the pink to high there i play with game loop

[cyan citrus]

Matchmaking and in-game latency is not something we can help with much, @iron flame. As emulators have relatively less players compared to the mobile platform, matchmaking time will always be greater. Also, your in-game latency will be higher if you play on a non-regional server that is Europe.

[vagrant creek]

Hello, I played pubg lite pc version long time ago, is it possible to log in to that account via pubg mobile?

[cyan citrus]

No. This is not possible, @vagrant creek.

[vagrant creek]

is it possible to get that account back through support?

[cyan citrus]

Which account, @vagrant creek?

[vagrant creek]

pubg lite pc version account

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vagrant creek.

[vagrant creek]

PUBG LITE (PC VERSION) Account

[cyan citrus]

Refer to the above response from Dyno, @vagrant creek.

[vagrant creek]

okay where can i find more help about pubg lite?

[cyan citrus]

Not our concern, @vagrant creek.

[vagrant creek]

where can i find more help about pubg mobile

[cyan citrus]

You can state your issue here or contact customer service through in-game, @vagrant creek.

[vagrant creek]

okay I cannot connect to my account

[cyan citrus]

Please add more details about the issue you are facing and be more precise, @vagrant creek.

[vagrant creek]

i would like to do that more privately, not in public community

[cyan citrus]

Please add more details about the issue you are facing or move to #chat, @vagrant creek.

[quick fulcrum]

Can anyone tell me from where i can change my country region

[cyan citrus]

You can do it through your in-game settings > Account and Safety, @quick fulcrum.

[quick fulcrum]

But it's not showing here

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @quick fulcrum.

[sharp willow]

Unable to start the game

I keep getting stuck on that screen, things I’ve tried:

• Reset all client data (from repair menu)
• Uninstall and reinstall

[cyan citrus]

For how long have you been facing this issue, @sharp willow?

[sharp willow]

Since the update that introduced Arcane theme

Roughly 3-4 weeks

[cyan citrus]

Please mention your device, @sharp willow.

[sharp willow]

iPhone 12 Pro Max

iOS 15.1.1

[wintry fog]

i want help please

[cyan citrus]

Got it! Thank you. Please go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference.

[cyan citrus]

Hello! How can we help you?

[wintry fog]

i lost my account because somone have my twitter account hacked

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for
further assistance, @wintry fog.

As for Twitter, you can submit a ticket to their customer service through the following link and wait patiently for a response. They usually respond within 24 hours.
https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

[sharp willow]

Tried enabling and disabling background app refresh - that didn’t do anything so I restarted the device, now stuck here:

[cyan citrus]

Can you try to toggle the Background App Refresh option overall, @sharp willow? If it is enabled, disable it. If it is disabled, try to enable it. Also, try to Offload PUBG MOBILE one time through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App.

[sharp willow]

Didn’t work either - I looked around Reddit and managed to find a solution that worked: Reset network settings

[cyan citrus]

Glad to hear that, @sharp willow. I was going to suggest that if it still did not get fixed.

[wintry fog]

help

[cyan citrus]

I have already answered you here, @wintry fog.

[wintry fog]

iwant really help because also twitter dont make any thing

[cyan citrus]

We are unable to help you with compromised accounts through the community in any way, @wintry fog.

[vast totem]

Ty!❤️

[stoic saffron]

Is there a way to add the phone number to increase the security of my account

The feature to add a phone number is not showing up for me

[cyan citrus]

The option may not be available for your account, @stoic saffron. You can try to contact the customer service in-game for further assistance with this.

[stoic saffron]

okay, I will try
thank you

[cyan citrus]

You are welcome, @stoic saffron.

[devout quartz]

Guys is it forbidden to do in live like this even if it's just something fake?

[cyan citrus]

This is clearly a cheat and it is forbidden no matter what, @devout quartz.

[lone surge]

@median jackal hi 😂❤️

[grim rapids]

hello everyone, help solve the problem.

PUBG Mobile was removed on July 5, 2021. All links to PUBG Mobile have been removed by you or the developer or Facebook. Please note that PUBG Mobile will no longer have access to your confidential information, but may store information obtained prior to the removal of this link. To ask this program to remove all information obtained from these links when they were active, read the Privacy Policy and check the contact information. If you contact PUBG Mobile to delete your information, you may need your user ID:

[storm flume]

Please contact the customer service for further assistance, @grim rapids. Refer to subpoint 5.4 in #faq for further information.

[devout quartz]

No, it's a layer with some lines, it's not a real hack, I ask if doing a live one is forbidden.

[wanton kindle]

How can i get banned ingame?:))))

[night cloak]

When can I get more charecter vouchers

I need 3 more for sarah

[grim rapids]

how to contact online support?

how to restore an account by ID?

[cyan citrus]

You cannot do it through Discord, @grim rapids. We only provide community support. You may try to contact customer service in-game.

[cyan citrus]

You may need to wait for more in-game events.

[grim rapids]

nothing helps

[cyan citrus]

Again, not something we can help with, @grim rapids.

[night cloak]

Yea,when?

[cyan citrus]

Not sure, @night cloak.

[ionic slate]

@cyan citrus does it usually take 30 days or should i expect a reply sooner than that

[night cloak]

So is Anna's event over?

[cyan citrus]

They will get back to you as soon as they can. 30 days is an expected time.

[night cloak]

@cyan citrus

[cyan citrus]

For now, yes, @night cloak. The last date of current event is 13 December.

[night cloak]

oh.

So I can't get these 3 damn charecter vouchers..

[devout quartz]

@cyan citrus That was done with illustrator, my question is, even if it's not a hack and it's just a joke it can transmit like that or it's still forbidden?

[cyan citrus]

It should be, yes, @devout quartz.

[cyan citrus]

You can wait until a new event will be available again in the future or you can also spend 3 UC.

[devout quartz]

ok, thank you very much, I just wanted to know that.

[cyan citrus]

You are welcome, @devout quartz.

[night cloak]

ok

Ty

[cyan citrus]

My pleasure!

[plain socket]

What is the day reset Time. Can you tell me please

[opal onyx]

What should I do ? I can’t add phone number

[night cloak]

does pubg mobile have controller support?

?

[feral forge]

PUBG MOBILE does not support controllers and mouse/keyboard, @night cloak.

[feral forge]

As far as I remember it should be according to your own local time zone at 00:00 daily.

[feral forge]

Please try again some time later or contact the in-game customer service for further assistance in this regard.

[plain socket]

I know. I live in Saudi Arabia.. before 3 day it's reset on 9pm. But now it's reset before 9pm.. and what is the exact time i don't know. That's why i ask you

After the All talent championship review sistem was added it was changed it's reset time.. can you calculate for me what the exact time it's reset on Saudi Arabia time

[median jackal]

Hello do you need any assist?

[lone surge]

Yesterday, the problem of slow motion is still present

[median jackal]

Sad, please leave a feedback in, #old.

[lone surge]

I hope you will download an update as soon as possible to solve this problem

[lone surge]

I wrote a comment there, brother

[median jackal]

Well then, please wait until fix.

[lone surge]

OK, there is no problem, my brother. If there is any other problem, I will leave you and tell you❤️❤️

@median jackal I have a question. I am from Egypt, Africa. I mean, if, for example, there is a hashtag against a country in Africa, and I change the flag for this country, can I use the hashtag?

[acoustic goblet]

Why does it says different region , although the region is right

@lone surge

[heavy snow]

@cyan citrus please help me

Please help me

[unkempt osprey]

hi, can someone moderator help me?

[pallid briar]

I believe the regional rankings are dependent on your in-game region if that's what you are referring to, @lone surge @acoustic goblet.

[pallid briar]

Please state your issue first.

[pallid briar]

You can state your issue here and a moderator will answer as soon as they are available.

[heavy snow]

@pallid briar My account has been stolen even though I have linked up via my email

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[heavy snow]

I can not

[pallid briar]

Which log-in methods are connected and compromised?

[heavy snow]

Via Gmail

[unkempt osprey]

I dont have an option for region change