questions

[celest shadow]

Do you mean synergy?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @covert matrix.

[lilac ibex]

where did you try to get uc from?

you might've gotten scammed if it told you to put in your PUBG login details 💀

[mental adder]

AppStore bro

[celest shadow]

If your device supports 90 FPS, please submit this form.

▫️ https://forms.gle/e1cyNbdzbbhAuYWQ6

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[mental adder]

Yes i did, but no reply

[celest shadow]

Please wait patiently for a response.

[summer shell]

same reply again ? the support replying the same from last week

[neon lodge]

Please fix my problem to change region to Pakistan

[night cloak]

I bought this for 60uc but it’s not letting me do anything

Did I get scammed

[obsidian nexus]

Why we can change our country region?

Can't*

[fair herald]

hello pubg Team

My Account Got Hacked

[night cloak]

What is pubgm official support gmail

[knotty latch]

I have a video, where can I report?

[fair herald]

And He linked My Account With Another Social Link

I Want Help Pls

Faster💔😭

[knotty latch]

I have a video for a hacker paly, where can I report?

[night cloak]

Can we transfer EEA accounts to BGMI ?

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[storm flume]

Please contact the customer service for further assistance, @fair herald. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @knotty latch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[obsidian nexus]

But it ask verification after getting code it says parameters¹ errors

[celest shadow]

Should you encounter a Parameter Error-1 while attempting to change your country/region setting, please ensure that you first log in with a linked e-mail address and try again.

[night cloak]

But my PUBG Account is connected to EEA server

[obsidian nexus]

Yeh i have logged in with connected email address but also i can't able to change it

[night cloak]

how to transfer data in bgmi

I have connected my pubg acc with google play

[night cloak]

Connect to fb or twitter and transfer last due date is 31st december@night cloak

[round crag]

Ummm this people is stuck at the same place and like moving but not progressing at all what's going on

[celest shadow]

Please refer to #news for further information regarding Infection Mode.

[night cloak]

@celest shadow I have a suggestion to bring the S series royale pass back because this cycle seasons are not worth it.We want old PUBGM royale passes back

[celest shadow]

Feel free to provide your feedback in #old.

[warped cairn]

Egypt

[vagrant tulip]

If you reside in Egypt and using WE isp you should restart your router more then once untill PUBGM starts working again. Unfortunately there is kind of an issue with the ISP and blocks the game from accessing certain IP addresses. Please contact the isp for more information and better solutions.

[lime juniper]

Can players with these devices please provide a screenshot of your FPS options in the game?

5105448163
5286691534
5365013365
571120278
5372428374
5102535754
550749982
5678129284
5143417627
5368464880
544158252
5243548252
594609476

You need to select Smooth first, and then you can find the 90 FPS option. Do you understand now?

https://cdn.discordapp.com/attachments/700225985798209668/918501994103181403/WeChat_Image_20211209144115.png

[old frigate]

hello sir my account all data lost when i reinstall game my account id -510462774 my accout login with twiter my m416 fully maxed please help

[night cloak]

Less than one minute in other maps

Only sanhok I can't play

[old frigate]

<@&481161015728406538> <@&639889499718942720>

[brave wolf]

Oh no , don't tag moderator and community role of not emergency !! Just simply tag a active moderator.

[old frigate]

@celest shadow

@cloud turret

[modest hatch]

hi <@&481161015728406538> <@&639889499718942720> i spent 50 uc in the black friday event but didnt get the outfit in the mail

i have screen shots too

[cyan citrus]

Please contact customer support in-game for further assistance with this.

Please be advised to not mention the moderator role unless there is exigency or emergency related to this Discord server, @modest hatch.

[modest hatch]

hi bunk can you please guide me

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[modest hatch]

yes

i did it but it doesnt work for me

its blank

hence i came to discord

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @modest hatch.

Please understand that we are unable to help players with such account related issues through the community.

[modest hatch]

bunk i have already messaged there but i am not told if a real person will be answering me or not

its blank and nor it says that the conversation has ended

[cyan citrus]

They will answer you in due time, @modest hatch. A delayed response can be expected due to enormous number of requests every day. We kindly ask you to be patient while they process your request.

[modest hatch]

ok

btw bunk is there a place where we can talk to the customer support in real time like messaging each other actively cuz the ingame customer support they give you a fibal answer and end conversation

[cyan citrus]

The only way you can contact the customer service is through in-game, @modest hatch.

[warped cairn]

Thanks Mocha for the help, I will contact them.

[lime juniper]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device is not listed below.

Should your gameplay not provide a satisfactory 90 FPS experience with the option enabled and your device's display refresh rate settings adjusted, you may want to play with other graphics options until the game has been further optimized for your device.

Certain devices are not powerful enough despite of meeting the above requirements. We have tested and confirmed that the following devices are unable to run PUBG MOBILE with 90 FPS:

Apple

▫️ iPad 10.2 (2020)
▫️ iPad Air (2020)
▫️ iPad mini (2019)
▫️ iPad mini (2021)
▫️ iPhone 7
▫️ iPhone 7 Plus
▫️ iPhone 11
▫️ iPhone 11 Pro Max
▫️ iPhone 12
▫️ iPhone 12 Pro
▫️ iPhone 12 Pro Max
▫️ iPhone 13
▫️ iPhone SE
▫️ iPhone X
▫️ iPhone XR
▫️ iPhone XS

Huawei

▫️ nova 7i
▫️ P30 Pro

Infinix

▫️ Note 7
▫️ Zero 8i
▫️ Zero X Neo

LG

▫️ G7 ThinQ

OnePlus

▫️ 6T
▫️ 7
▫️ Nord
▫️ Nord AC2001
▫️ Nord N10 5G

Oppo

▫️ A9 (2020)
▫️ A57
▫️ A92
▫️ F9
▫️ F17 Pro
▫️ Reno3

Realme

▫️ 5i
▫️ 5s
▫️ 6
▫️ 6 Pro
▫️ 6i
▫️ 7
▫️ 7
▫️ 7 Pro
▫️ 8
▫️ 8i
▫️ GT Master
▫️ Narzo 30
▫️ Narzo 30 5G

Samsung

▫️ Galaxy A11
▫️ Galaxy A12
▫️ Galaxy A21s
▫️ Galaxy A30
▫️ Galaxy A31
▫️ Galaxy A32
▫️ Galaxy A50
▫️ Galaxy A50s
▫️ Galaxy A52
▫️ Galaxy A71
▫️ Galaxy Note20 Ultra
▫️ Galaxy S10+
▫️ Galaxy Tab A

Sharp

▫️ Aquos R2

vivo

▫️ iQOO Z3
▫️ Y20s

Xiaomi

▫️ Mi 9T Pro
▫️ Mi 10i 5G
▫️ Mi A1
▫️ Poco F2 Pro
▫️ Pocophone F1
▫️ Poco X2
▫️ Poco X3
▫️ Redmi 9 Power
▫️ Redmi 9C
▫️ Redmi K20 Pro
▫️ Redmi Note 6 Pro
▫️ Redmi Note 7
▫️ Redmi Note 8
▫️ Redmi Note 8 Pro
▫️ Redmi Note 9
▫️ Redmi Note 9 Pro
▫️ Redmi Note 9 Pro Max
▫️ Redmi Note 10 Pro
▫️ Redmi Note 10S
▫️ Redmi S2

[split wharf]

Hey how to get this akm and m762 skin??

[vagrant forum]

There are Realme devices listed under Redmi

[cosmic maple]

So this means iPhone 8 Plus can run 90fps?

[vagrant forum]

The AKM is in a spin at the end of this event

[split wharf]

And m762??

[heavy vortex]

There's no m7 skin with that name yet.

where's the screenshot from?

[plush vigil]

I want to make a report about this player killed me in livik

[spice cipher]

That ss is from bgmi Instagram post

[heavy vortex]

😵‍💫 This is pubgm.

[split wharf]

This screen SHOT is from BGMI KRAFTON INSTAGRAM PAGE

[heavy vortex]

.

[lime juniper]

Corrected. Thank you.

[plush vigil]

Can someone please take action?

[heady lotus]

Why my comment about metro and cheaters in it got deleted?

[heavy vortex]

You may report the user in game. @plush vigil

[lime juniper]

It is a non-complete list of devices that are confirmed to be unable to run the game with 90 FPS.

[plush vigil]

I have reported him,can you report him too?

[cyan citrus]

The #copyright channel is no meant for such questions. You can state your issue here instead.

[signal latch]

I want to change my account region of pubg what is the procedure

[cyan citrus]

What is the issue you are facing when trying to change your region, @signal latch?

[signal latch]

When i try to change my region to Pakistan it require my cell no when i enter my phone no but no verification code is received so what can i do now

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @signal latch.

[heady lotus]

My issue is that im getting killed by hackers with low level account/ new account in metro, literally every game i start have 1 or more cheaters in it, i reported so many of them and not a single one got banned, so dont tell me to report them in game, you are the ones who need to do somerhing about it.

[signal latch]

I talked to them but can't get a solution what can i do

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @heady lotus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[heady lotus]

Yea nice :)

[frosty depot]

No

It's not real

[cyan citrus]

This is not something we can help with through the community. You may try to contact them again or report the issue through #old in compliance with channel's pinned instructions.

[frosty depot]

This is not bgmi server its only pubgm server

[fathom void]

Thank you for information👍

[lime juniper]

We noticed that many of you hope to be able to play PUBG MOBILE with 90 FPS on Poco X3 Pro. Please note that Poco X3 in the above list of unsupported devices refers to all four models, which includes the Pro model.

[frosty depot]

Thanks error I knew it im lucky that I use samsung s21 ultra

[native sun]

Can anyone tell me the date for next premium crate

[twin urchin]

Hello

Can you plz leme knw how can I send msg to pubg directlg

[cyan citrus]

No information regarding this. You may keep an eye on #news for future announcements.

[fathom void]

Tomorrow

[cyan citrus]

Please state your issue.

[native sun]

Its for bgmi. I wanted to know for pubg

[fathom void]

Yes its pubg

[native sun]

Which region?

[fathom void]

India🇮🇳

[fathom void]

@native sun ok dear..👍

[native sun]

Mine is showing 22 days left.. 😒

Probably only in india

[fathom void]

Ohh lol 😭

[fathom void]

No...

[native sun]

Uae, Turkey, Germany 22 days

[chilly silo]

When will the Samsung s21 Ultra support 90 FPS؟!

[night cloak]

I have installed BGMI and I need to transfer my data but I havent connected my PUBG account to facebook or twitter. How can I link my PUBG account with facebook or twitter as PUBG is banned

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to submit this form to let the developers work on optimizing the game for certain devices, @chilly silo.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[night cloak]

I have installed BGMI and I need to transfer my data but I havent connected my PUBG account to facebook or twitter. How can I link my PUBG account with facebook or twitter

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @night cloak.

[chilly silo]

I waited 7 months to play at 90 FPS and so far it is not supported 🥺😭

[cyan citrus]

Please feel free to submit the form I have provided above, @chilly silo.

[chilly silo]

How do I submit the form?

[cyan citrus]

What seems to be the issue, @chilly silo?

[cosmic maple]

Okiee

[granite folio]

Hi

[prisma dome]

What lmaoo mine shows 1 day left I live in South America Suriname

[cyan citrus]

Hello! How can we help you?

[native sun]

Good for you 😇

[prisma dome]

Ig

[fathom void]

😢

[snow wagon]

Hello support please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @snow wagon. Remember to read through #faq before asking questions in the support channels.

[round crag]

I get the same problem like last day i try to logout and login back my Twitter account via app my Twitter is up to date no luck

[cyan citrus]

Can you share a screenshot again, @round crag?

[round crag]

Is always says unable to complete this action

[round crag]

Still the same

As the last day

[snow wagon]

Why not let the game play with other players?

[cyan citrus]

Please try to follow my steps. Open the game > Tap on the Twitter login method > Do not enter your login credentials, instead scroll down a little and you will see an option of ''Apps and sessions''. Tap on that option and try to login the account from there. Restart your game and try to log into the game again.

[cyan citrus]

If you have purchased UC from unofficial sources in the past or you were involved in refund fraud, you will be restricted from using certain features in-game until the total amount has been recovered. For further assistance with this, please contact customer support in-game.

[snow wagon]

Thanks

[cyan citrus]

You are welcome.

[round crag]

No luck whatsoever

Is still the same

[cyan citrus]

Please try to change your DNS settings one time, @round crag. You may refer to #faq sub point 4.3 for further instructions.

[fathom void]

update your twitter app

[round crag]

Is newly download in my device

[spice cipher]

@round crag click on other login method and switch back to twitter

[snow wagon]

Could you possibly help me write exactly what to write to support?

[round crag]

The apps fault

[cyan citrus]

Not much we can help with, @snow wagon. You can start by describing your issue and select the available options accordingly.

[round crag]

The app is faulty so i resort to the good old login in the browser

The old method is fine but the app is like hell straight up hell I won't download Twitter app on Android ever again is hell to login with it

Is fix the app might be faulty due to i unable to switch between two Twitter

[twin urchin]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @twin urchin. Remember to read through #faq before asking questions in the support channels.

[round crag]

The app is faulty

[fathom void]

@round crag use Google Play Games 😅

[round crag]

The android Twitter app is faulty is okay now the old browser login is working fine i can login back and logout

Thank you for support

[cyan citrus]

@neon lodge, do not share attachments that contain your personal information.

[neon lodge]

Please change my region

@cyan citrus please I am not getting verification code fix it

[storm flume]

Please contact the customer service for further assistance, @neon lodge. Refer to subpoint 5.4 in #faq for further information.

[neon lodge]

How to contact them

Guide me please

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @neon lodge.

[neon lodge]

Will they fix my problem

[jagged scroll]

Hi! just wondering why I can't receive any code from my email when using the email login system?

[shrewd raven]

Any solution for this unranked problem?

[cyan citrus]

It is possible that you have entered an incorrect email address. You may try to contact the customer service in-game for further assistance.

[cyan citrus]

For how long have you been facing this issue?

[jagged scroll]

I did enter the correct one since I got to logged in a while ago, but after 3 relogs, I got no code from my email.

[shrewd raven]

3/4 month. After changing region from Bangladesh to Turkey

[cyan citrus]

Please contact customer support in-game for further assistance, @jagged scroll.

[jagged scroll]

Okay thanks

[cyan citrus]

Please contact the in-game customer service for further assistance.

[cyan citrus]

You are welcome.

[shrewd raven]

ok.Thanks

[cyan citrus]

My pleasure, @shrewd raven!

[jagged scroll]

Wasn't fixed in customer service

[cyan citrus]

We are unable to help you with such account related issues through the community, @jagged scroll.

[modest dune]

When we try to transfer from global to bgmi! It shows there were abnormalities with your so we cannot initiate data transfer and when we ask it to bgmi support they say contact global customer care!Any solutions?

[round crag]

The android Twitter app is very faulty i can login smoothly without it

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @modest dune.

[modest dune]

If we ask bgmi they say contact global what should I do now if I go there they say to come here and you say go there! Finally what should I do now?

[night cloak]

@lime juniper dear sir ,

Poco x3 pro come with 120hz display and 8gb ram 860 Snapdragon proccer they why u doesn't give 90fps ?

Please reply me pleading_face

[cyan citrus]

We don't answer for them. We only provide community support, and that only for PUBG MOBILE. You may try to contact the customer service in-game.

[modest dune]

Okk

Tnx

[round crag]

What should i do when the whole map is not load up properly (just ask a question)

[cyan citrus]

Please share a video recording of the issue, @round crag.

[silent violet]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silent violet. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @lyric fable. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to submit this form to let the developers work on optimizing the game for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[silent violet]

ID. 5672560035
My. name CHIEFARIF
level . 72

I want change my reagion I'm back Pakistan reagion please help me

[cyan citrus]

What is the issue you are facing when trying to change your region, @silent violet?

[silent violet]

Yes

[cyan citrus]

@silent violet, please try to log into your account with third linked email and attempt to change your region again. Also, do not share attachments that contain your personal information.

[fresh ember]

How do I check which email is linked to my account?

[silent violet]

@cyan citrus I'm try it but not change same problem error please u farwod my msg from #faq link

[fresh ember]

Do customer service have an email that I can send?

@cyan citrus

[silent violet]

@cyan citrus tell me

[median jackal]

Please try again after 6-7hours with the above process, if the result the are same then please contact with in-game customer service, @silent violet.

[median jackal]

That's not possible, you may contact with in-game customer service for future assistance.

[silent violet]

Send me link customer service please

[median jackal]

There is no link for customer service. You may refer to 5.4 of, #faq.

[jagged scroll]

Still no code given to my email. :/

[silent violet]

My mesg not send #faq@median jackal

[median jackal]

I didn't get it. Where did you can't send messages?

[night cloak]

I'm on EU server.. I'm playing duo in sanhok.. bit it's taking so much time.. still can't go in T more than 12 minutes but fail ... only on sanhok.. 😔

[silent violet]

@median jackal

U joined me from #faq link please @median jackal

[median jackal]

Please read the process (5.4 of #faq), how you can contact with in-game customer service.

[night cloak]

Reply me tooo

[median jackal]

Are you talking about match making?

[median jackal]

Could you please elaborate, actually i didn’t understand.

[fresh ember]

How long does customer service take to reply?

[median jackal]

Refer to 5.5 of, #faq.

I don't know much about the rules of all talents champions, please wait for someone else or the moderators.

I refer you to tap on (?) for more information, @silk notch.

[shut scarab]

[mystic garden]

Also in Vikendi
From yesterday we have been trying Duos but there’s 0 matches we have waited for 19 minutes.

[turbid swift]

Hello can you help me about my hacked account, I want to cancel it

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @turbid swift.

[turbid swift]

@lime juniper Hello can you help me about my hacked account, I want to cancel it

[visual iris]

Hello sir I am facing problem in changing region. Currently I am in Pakistan but my region is Germany in PUBG. I entered my phone number many times to change region but I am not receiving verification code. Please help me.

[pallid briar]

Please contact the customer service for further assistance in this regard, @visual iris. Refer to subpoint 5.4 in #faq for further information.

[pallid briar]

For account related issues, please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq.

[visual iris]

@XzisBenZ I have tried that but did not receive any response

[turbid swift]

@pallid briar I tried but no response

[pallid briar]

Unfortunately, we are unable to assist you with account related issues thought the community here, @visual iris. Please try again later and also report the issue in #old following the instructions that are pinned to that channel.

Which login methods are connected and which ones are compromised? Also, do you have access to your PUBG MOBILE account, @turbid swift?

[turbid swift]

@pallid briar I have the iCloud link and in the email, which was hacked by GooglePlay.

[pallid briar]

In that case, you will have to contact the Google customer service to recover your lost login method. You will have to wait for the 21 day cooldown to end before being able to unlink it from your game account. Otherwise, you can contact the customer service in-game to unlink any unauthorized social media accounts. We are unable to assist you with account related issues here, sadly.

For more information, you may refer to subpoint 2.5 and 5.4 in #faq.

[summer shell]

i want to change my region please

[cyan citrus]

What is the issue you are facing when trying to change your region, @summer shell?

[summer shell]

code issue no code is arriving

and it shows nothing like error or code sent etc

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance, @summer shell.

[turbid swift]

@pallid briar Okay, thank you, I'll find his way

[merry compass]

Can i get free rp from PUBG mobile

[cyan citrus]

That is not possible, @merry compass. You may keep an eye on #events and #giveaways for occasional events. Also, this is a support channel, you may use #chat for general discussions.

[civic pivot]

Waited nearly 30 mins aswell for duo in europe on Vikendi but no result, you cant play duo vikendi in europe server, there is just no game, fix this.

[gusty pond]

Help my friend 😡

U will have big problem

He has spend 1000000milliom money

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty pond.

[stiff horizon]

my friend social media accounts that linked in pubg has been hacked and the hacker changed the accounts and permanently deleted my friend social media and i can't even recover it is there any chance to recover pubg account or not
thanks

[cyan citrus]

If you don't have access to any social media account that is linked to the game, this is highly unlikely that you may be able to recover your account, @stiff horizon. You may try to contact the customer service in-game for further assistance.

[stiff horizon]

thank you

[cyan citrus]

You are welcome, @stiff horizon.

[full compass]

How is headshot with AWM not a kill?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @full compass. You can also submit a report in #old in compliance with the channel's pinned instructions.

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[night cloak]

I want change to my region

[cyan citrus]

What is the issue you are facing when trying to change your region, @night cloak?

[night cloak]

My region option is not show in the PUBG mobile

[cyan citrus]

The region change option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @night cloak.

[night cloak]

But i am Pakistani I need all in the Pakistan region

[cyan citrus]

You cannot change your region due to the aforementioned reason, @night cloak. We are unable to help you with this in any way. Also, the regulation applies to your account regardless of where you are living.

[night cloak]

I can't find Pakistani server items

Please help me just once time change me region

[cyan citrus]

There is nothing we can do to help you, @night cloak. Please avoid repeating the same thing after being answered.

[last pecan]

Is the 90 FPS good?

[fair salmon]

How I get more blue crystals

[last pecan]

Go on top the small island open those Box and kill those monster

But if you play in livik you get more crystal

[fair salmon]

Omg not hex crystals

The blue ones you use at the local shop

🥲

[topaz rampart]

Why did I get muted I don’t even talk lol

[cyan citrus]

Please avoid using inappropriate language in both in text and voice channels to avoid such penalties in the future, @topaz rampart. For further assistance with this, contact customer service in-game.

[night cloak]

Why can't you change your name every 60days 🥲 or being able to buy a rename card every once in awhile with silver instead of only getting a rename card with uc not everyone has money to buy uc🥲

[long kettle]

Close your account for like 8 days and you’ll get a free one on return

[cyan citrus]

Please feel free to provide your feedback about the game through #old.

[terse plume]

Hi, can anyone tell me why I dont new premium crate? Most of my friends got new premium crate. But I have old premium crate and it still saying 21 days left....please help

[cosmic maple]

What region?

[terse plume]

USA

[cosmic maple]

Nobody got it in that region we got new clothes in local shop instead

[terse plume]

So when new crate gonna come?

[cosmic maple]

No idea

[vague lily]

Where can i get template for pdp firearm design?

[vague lily]

@gentle portal

[lime juniper]

Did you see the pinned message?

Video & UID?

Do you have more details (video)?

Video & UID?

[grim basalt]

Does Mi 11x 5g support 90/120 fps gameplay in PUBG Mobile?

[shadow ginkgo]

I have not been able to change my region can anyone help

[storm flume]

Please contact the customer service for further assistance, @shadow ginkgo. Refer to subpoint 5.4 in #faq for further information.

[lime juniper]

Soon.

[lime juniper]

Any devices not listed above should support it. You can check by switching to Smooth.

[finite sun]

hi, can my vivo Y21 supports 90 fps?

it is not listed in the list thing you sent

[lime juniper]

The minimum requirement to be eligible for 90 FPS is 90Hz, and Snapdragon 865 or Dimensity 1100.

Check your Smooth options.

[finite sun]

alright thanks

is this good enough?

[lime juniper]

Did you check here?

[spice cipher]

You device is 60hz it cannot support 90fps and the list is incomplete

[finite sun]

no, i didn't see it.

there's only 2 option low and medium

[finite sun]

oh okay

so i can use 60 fps?

[spice cipher]

Your phone doesn't support you can play on 30fps or 40fps max

[finite sun]

ow:(

[drifting jay]

It's actually Snapdragon 855

Well I actually don't know if the normal Snapdragon 855 has 90 FPS, but Snapdragon 855+ has it.

[broken verge]

why in some regions premium crate is not available

[elder surge]

some means?

[vagrant tulip]

Every region have it's own events and in different form like a spin or crates etc

[opaque rose]

Pubg mobile x spider man NWH???

[cosmic maple]

Yesss

[visual iris]

Hello sir I am facing problem in changing region. Currently I am in Pakistan but my region is Germany in PUBG. I entered my phone number many times to change region but I am not receiving verification code. Please help me.
PUBG ID: 51567626495
Device: Both WiFi and Cellular
Server: Middle East
Country: Pakistan
Device Model: Redmi Note 10

[vivid delta]

I cannot change region France to Pakistan please help

I entered my phone number but i am not receiving verification code

[visual iris]

Hello sir I am facing problem in changing region. Currently I am in Pakistan but my region is Germany in PUBG. I entered my phone number many times to change region but I am not receiving verification code. Please #questions me.
PUBG ID: 51567626495
Device: Both WiFi and Cellular
Server: Middle East
Device Model: Redmi Note 10

[mystic garden]

Yes here too. 2 days ago suddenly Vikendi duo doesn’t let you in any match..
What’s wrong? @cyan citrus

[spark plaza]

My account has been unfairly banned please help

Hello dear pubg official On 08.12.2021, my game account named BAGER,
connected to [e-mail] mail, was banned, but I did not use
any cheats or third-party software, with what mind would a person who would
use cheats go and use cheats by depositing too much money? I would really
accept it, but being banned unjustly, it really upsets me, please I ask for
the necessary action in this regard, I don't know just the id number
because I just bought my account, I can give all the information except
that.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark plaza.

[tough tartan]

My account was connected gb and game play. But i want to connect Twitter. So i want to unlink game play. It was successful unlinked. But unable to link Twitter. Not shown link option in settings. Please advice how to handle this problem.

[pure vector]

Buying and selling of accounts is unfair means

[tough tartan]

Fb and game play*

[static ridge]

Also against tos

[hollow heath]

How to revert region change

I accidentally changed

[lime cave]

My account has been banned without any reasons or without doing anything My name in the game is (العم) and I did not violate the rules and policies of the game, ( 5430001628) This is my account ID, I hope to cancel this ban and return it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime cave.

[grim basalt]

I'm not having that device as i am thinking to buy a new device, so that's why i thought to ask here whether it would support it or not.

[vague phoenix]

I can’t post video on here it won’t let me and ID is 5704465405

[tough tartan]

Any information about my doubt

[waxen lion]

i see that . thats why i saying why ididnt get 90 fps ? my device is oneplus 9R

@lime juniper

[vague phoenix]

I’ve also tried 2 different accounts and still don’t work the other account ID is 5431639998

[cerulean scroll]

You cannot change it before cooldown period ends

[cerulean scroll]

You should contact in game customer services

[vivid delta]

♥️

[mild shadow]

Can yall fix your damn issues with PARACHUTING like tf

I'm getting teleoprted and spinned arround

[cerulean scroll]

Kindly post your issue in #old in compliance with channel’s pinned instructions

[dim stratus]

Can you help me about my hacked account I want to cancel hacker access to my pubg account

😫

[median jackal]

Do you still have access to your account?

[dim stratus]

Yes, I have my own email

He came in and gave me a band for a day and then 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim stratus.

[broken sluice]

Is it possible to transfer my progress from one account to another?

[median jackal]

Well, which social media he hacked. Do you know? If you can login to hacked social media, please change your social media password and log out from in-game by selecting "Logout from all devices". Or contact with in-game customer service.

[median jackal]

Maybe no, you may contact with in-game customer service with this.

[broken sluice]

Oh okay

[waxen lion]

PLEASE FIX MY 90 FPS ISSUE ON ONEPLUS 9R IN GAME PLEASE @median jackal

[median jackal]

The minimum requirement of 90 FPS is 90Hz, and Snapdragon 865 or Dimensity 1100. Check your device.

[vagrant tulip]

The ipad pro already supports 90fps ingame

[heady spear]

Hello, my account has been banned and it was stolen from me, and when I returned it, I found that it took 10 years. I want to return my account, please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady spear.

[waxen lion]

MY DEVICE SUPPORTS 120HZ , SD- 870 . BRO . NOW CHECK UR SIDE PLZ

[median jackal]

Well, have you checked by selecting "Smooth" on in-game graphics?

[waxen lion]

YES I DID

smooth - Extreme happening right now

it must be 90 fps available on there

is that all information i given to you is ok? @median jackal

[median jackal]

Please leave a feedback on, #old. Compliance with channel's pinned instructions.

[median jackal]

You may contact with in-game customer service for future assistance. We're unable to help you with such issue through the community.

@waxen lion, or you may submit this from below.

▫️ https://forms.gle/e1cyNbdzbbhAuYWQ6

[waxen lion]

@median jackal from submitted. how long it will take get corrected?

[winter locust]

How do you fix invisible players in the mirror world?

[night cloak]

You don’t. It will be fixed with an upcoming patch.

[pseudo geode]

Please fix the network issue in bgmi

And pubg mobile also

[night cloak]

What's going on with the game? This is some kind of mockery. I can’t for two months
unlink the account from Google Play, despite the fact that I go through Facebook to
account. As soon as 2-3 days remain before the decoupling. When logging in via Facebook,
pops out a message that the binding is canceled and so almost constantly. Moreover,
that through Google I do not go (which I untie) is already bombing specifically. At the same time, in the game itself, you cannot write in support, because some robots do not understand.

[halcyon wind]

Heyy can someone help me my account has been hacked i have my 3rd link and facebook linked but the hacker has login in his google account can someone help me remove it

[median jackal]

No exact time.

[median jackal]

We're only provide PUBGM Global English version support.

[cosmic maple]

Contact in game costumer services they can help you no one here can help you with that problem

[median jackal]

If you log in before 7 days, your unlinking process will be canceled. If you want to unlink a social media, you have to wait 7 days to unlink.

[young berry]

Any news about enabling 90fps in poco f3

[still pebble]

Please help

[young ocean]

also i can't unlink my google play account.

[still pebble]

When i download the design template in the new pdp event it don't download and says Error

[young ocean]

when unlink google play after 1-4 days failed to unlink

[night cloak]

So I don't log into my account and some hell of a cancellation happens

[young ocean]

some with me

[night cloak]

I want to unlink the old Google account, at the same time I go through Facebook and on some day the cancellation occurs, although I did not even go through Google

Oh my, that’s a lot to take.

Maybe someone has access to your Google account and accessing the game when you are sleeping?

[young ocean]

no

failed to unlink

[night cloak]

Oh no, not you sweetie.

[young ocean]

oh ok

i can't unlink my google play

after unlink 1-5 days leter failed to unlink

[night cloak]

Are you getting this exact error:

https://cdn.discordapp.com/attachments/481200416349224980/913975107368665148/Screenshot_20211127-073637_PUBG_MOBILE.jpg

[young ocean]

no

[night cloak]

Could you share a screenshot of the error you are getting?

[young ocean]

now unlink my account again

wait

[night cloak]

Oh not this, the failed to unlink error screenshot.

[young ocean]

its just show one time when loading page on top

[ionic slate]

Hey so i purchased this.. what do i get

[young ocean]

like this

[ionic slate]

I cant unlink my FB too.. been trying for 2 months

[barren summit]

Hi, can someone help me? I cannot log in to my pubg account because my facebook is disabled. I need it back 😭

[ionic slate]

@night cloak

[night cloak]

@ionic slate This is like a discount for your next Royale Pass purchase. The more people in your group, the more discount.

[ionic slate]

So i dont get the royal pass?

Just by purchasing this

@night cloak

[night cloak]

No, you get a discount.

[young ocean]

what about my

[ionic slate]

Omg

Bruh

[night cloak]

@young ocean Please take a screenshot the next time you face it, so we can forward the issue.

[young ocean]

like this

[ionic slate]

Then why does it say this

[night cloak]

The upgrade card is a discount card, not a 100% off.

[night cloak]

That happens when your IP fails to connect to the server. Your ISP is either having issues or blocked the game’s server.

[ionic slate]

It doesnt say its a discount anywhere

Can i get a refund and cancel my group

Cause that was my last 300 uc

And your boy is broke here

[young ocean]

i say like this show one time failed to unlink

after 1-5days later

@night cloak

[silver musk]

Why I am facing Fail Unlink issue while Unlinking one of my account

[night cloak]

@young ocean Sadly, I will need a screenshot when it says that.

@ionic slate You cannot get a refund, sadly.

[young ocean]

its just show one time

[night cloak]

@silver musk Could you share a screenshot?

[silver musk]

unlink account getting failed

[night cloak]

@young ocean Thank you for your report. We will keep looking to see someone else have a screenshot.

[silver musk]

cant share screenshot the error just vanished in a second and there is no proper notification/message of Fail Unlinking..

[night cloak]

Please write about it in #old and mention your character ID.

[barren summit]

@night cloak

[night cloak]

@young ocean and @silver musk Please write about it in #old and mention your character ID.

@barren summit What’s your second login method?

[silver musk]

the ingame support also not replying anything

[barren summit]

Only facebook 😭

[night cloak]

@barren summit It is not possible to recover it otherwise.

@silver musk Report the issue in the #old channel. It might be a bug.

[ionic slate]

Sad

Can u help me with unlinking my FB account

[night cloak]

If you are having similar issues like the other people here, it might be a bug with the unlinking.

[silver musk]

there is 6hours countdown for next message how can i share full details about my account...

[ionic slate]

It says unlinking account. Does it mean that its unlinking or what

[ionic slate]

Edit the message u sent

[silver musk]

no its got reset

[ionic slate]

Great

[night cloak]

If you cannot find your previous message to edit, you will have to wait until the cooldown ends, unfortunately.

[sly heath]

Is it possible to get the new mythic christmas skin for free ?

[civic depot]

I have data transfer issues while changing data from pubg global to BGMI
I have confronted this issue in BGMI official discord they told to contact tou about data transfer issues

[median jackal]

Unfortunately, we're only provide support for PUBG MOBILE Global English version. You may contact with in-game customer service for future assistance.

[young ocean]

In POCO X3 PRO How mutch fps

[median jackal]

You may check in-game.

[winter locust]

@night cloak Thanks for the help, sir/madam

[misty coral]

I want to change my REGION

PLEASE HELP I WANT TO CHANGE MY REGION 💔

[fair orbit]

download map failed

[cyan citrus]

What is the issue you are facing when trying to change your region?

[fair orbit]

how to fix

[misty coral]

REGION CHANGE PROBLEM . I WANT TO CHANGE MY REGION FROM GERMANY TO PAKISTAN I AM VERY SAD FOR THIS PLEASE HELP ME
PUBG I'd :5615739368
OPPO A5S
CELLULAR DATA
PAKISTAN

[cyan citrus]

@misty coral

[cyan citrus]

Please try to download the game mode during the lobby interface and make a video recording of the issue.

[fair orbit]

Okay

[misty coral]

I have video wait I have no received any message wait for video

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance, @misty coral.

[misty coral]

VIDEO

[lament ice]

Support team said to contact global support but in global support mu conversation is closed and even in Discord they use to delete my message

[cyan citrus]

We only provide community support, and that only for PUBG MOBILE, @lament ice. This is not something we can help with. You may try to contact customer support in-game.

[bold mist]

My facebook account has been hacked and I can't login to my pubg account and I don't know if the link has been changed how to recover my account

[lost karma]

Today complete 7days for unlink Google play but when i saw again 7 days remaining for unlink kindly help me

[spring vapor]

welcome

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[buoyant flare]

Hello

[cyan citrus]

Was the process to remove the account canceled?

[cyan citrus]

Hello! How can we help you?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring vapor. Remember to read through #faq before asking questions in the support channels.

[buoyant flare]

My account has been banned for 10 years yesterday i didn't break eny rolls 😩 i just enter tdm game and my internet was bad i get massage data has changed 😔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant flare.

[tulip stump]

Is it true??

[cyan citrus]

We don't answer for unofficial sources, @tulip stump. Please keep an eye on #news or official social media channels for PUBG MOBILE.

[tulip stump]

Ok

[thorny schooner]

How to request for PUBG mobile server change through discord?

[cyan citrus]

This is not possible, @thorny schooner.

[storm flume]

Please avoid going off-topic, @winged pewter. You may have unrelated conversations in #chat.

[winged pewter]

@storm flume ok i avoid but who help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winged pewter. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Stupid bug when landing to the map still having the parashoot

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[thorny schooner]

@cyan citrus any possible way to get your region changed from here. Through discord help from PUBGM. Because on my device It is not working.

[cyan citrus]

No, @thorny schooner. This is not possible. You may try to contact the customer service in-game.

[thorny schooner]

@cyan citrus Okay 👍

[mild shadow]

How can I change my region

[night cloak]

Hello is here any customer support avalibe to chat? 🪐

@cyan citrus i need help

[sly heath]

Is it possible to get the new mythic christmas skin for free

[night cloak]

Customer support don't answer me more than 20 days now. No emails no ingame!

PROBLEM: My account was hacked! And hacker transferred my account GLOBAL to BGMI. Now its BGMI. And please dont be a robot and dont answer me like: "Once transferred it's not possible to retrieve an account to the global version again."!!!

ITS POSSIBLE!

Because pubg mobile support asked once: "we request you to please share the police investigation file so that we can review this case and do the needful".

So now when i get this offical criminal case document then PUBG NOT ANSWERING anymore. Basically they promised to transfer back and all good! BUT NOW WHEN I HAVE IT THEN 0 ANSWERS!!

[vale flax]

sir , i had pubg global account its so old i buyed royalpass many time but i was inactive for about 6 months when i came back and tried to login again it said to create new account where my old account disappeared ?
login method was
facebook - deleted
twitter - which i always used to login but now its dropping me on page to create new account

same thing happened with my other account i logined it after a year i think , it had Facebook - disabled , gmail - i always used to login when i logined i noticed my facebook was unlinked automatically thankfully due to mail i had access but i lost my other account which was linked with twitter

[lilac pasture]

Hello,I have a problem with the controls and more precisely with the joystick, a kind of bug, can anyone help me?

[drifting crest]

how many points do i have to get each day for me to reach conq

[fathom void]

Level Infinite........?????? @lime juniper @cyan citrus @cloud turret

[cyan citrus]

You cannot use the same account again in the global version of PUBG MOBILE.

[night cloak]

@cyan citrus. I told you dont be like ROBOT! I have offical police investigating documents! PUBG MUST TRANSFER IT BACK TO GLOBAL! Give me right emails where i can contact real support!

You read and understand now what i mean? PUBG TOLD ME THEY SO WHAT NEEDED!

[thick vale]

WTF? Help me please

[cyan citrus]

It is possible that your social media account was removed by you or an unauthorized person. In that case, if you don't have any social media account to access the game, it is highly unlikely that you will be able to retrieve your PUBG MOBILE account. You may try to contact the customer service for further assistance.

[lime juniper]

Level Infinite is the new brand we will use for publishing games in the West, but it is still Tencent.

[vale flax]

i remember login i used it got unlinked automatically when i was inactive so where should i contact to recover it ?

[cyan citrus]

If this is a response from customer service, you may continue with them. We cannot answer for them and we are not affiliated with customer service. We only provide community support through this platform.

[night cloak]

They not answering anymore thays the problem

[vale flax]

also in unlink section it only give option to unlink account which is not currently login so if i have deleted Facebook how will i unlink my twitter by myself , it got unlinked automatically , it happened in my 2 account actually i was offline from long time when i came back i seen this happened

[night cloak]

I need a help
Iam trying to unlink my twitter account but after 7 days twitter unlink process automatically canceling

[cyan citrus]

It is possible that your account has been migrated to another version. In that case, you will not be able to use the same account again in the global version of PUBG MOBILE. For further assistance with this, please contact customer support in-game.

[cyan citrus]

Where do you reside?

[night cloak]

Dec 3rd

[cyan citrus]

We are unable to help you any further with this. You can wait for the their response.

[cyan citrus]

What is your country?

[thick vale]

which version can i use?

[vale flax]

answer me

[night cloak]

SriLanka

[cyan citrus]

No information regarding this. Please contact customer support in-game for further assistance.

[thick vale]

Thanks man.

[cyan citrus]

Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Social media account you are trying to remove.

[cyan citrus]

You may refer to my previous response again.

[vale flax]

but i added one more statement below and i asked where i should contact , ingame customer service ends so quick it doesn't help any other option to contact

[granite violet]

I Link This Account 5220441427 Facebook& Twitter I Login Though Twitter Account It's Not Login My Account It's Opening New PUbg Mobile Account That's Same Time I Login Though Facebook It's Login My Account So I Can't Able To Login Though Twitter What to Do For That

[cyan citrus]

For your issue, the only way you can contact the customer service is through in-game.

[cyan citrus]

It is possible that your social media account was removed by you or an unauthorized person. In that case, if you don't have any social media account to access the game, it is highly unlikely that you will be able to retrieve your PUBG MOBILE account. You may try to contact the customer service for further assistance.

[vale flax]

but there bot only talks at last it will end conversation 🥺 without solving my issue

[cyan citrus]

There is nothing we can do to help you with this through the community, @vale flax.

[vale flax]

@cyan citrus same happened with me i think it maybe a bug

[granite violet]

No That Twitter Account Still Linked in Pubg Mobile Account No One Can't Access

[cyan citrus]

Please contact the customer service in-game for further assistance as mentioned earlier, @granite violet.

[granite violet]

They are Insane 😒

[vale flax]

its twitter is linked still its open new account when u try to login from it?

[vale flax]

is there is any option to contact with mail ?

[cyan citrus]

No, @vale flax. Not for your issue.

[vale flax]

but bot ends conversation without solving issue atleast it should further investigate regards issue

[cyan citrus]

You have already been answered, @vale flax. Please avoid repeating the same thing.

[normal valve]

is devolper set the isSue of region change...???

[cyan citrus]

Please elaborate further and add more details about the issue you are facing, @normal valve.

[normal valve]

I can't get verification code of region change also i logedin with 3rd link and entered numBer without 0 But nothing

[tacit crest]

How solution he is my I'd number 51316703785

[cyan citrus]

I believe you have already been answered for the same issue before, @normal valve. Please avoid cluttering the support channel by repeatedly asking about the same thing.

[tacit crest]

Region change problem

[cyan citrus]

Do not share attachments that contain your personal information. Instead, describe the issue you are facing.

[tacit crest]

Ok

[vale flax]

while account transfer from global to bgmi
its allowing only account which have india region set ,
we are restricted to use global then how we will go back in global to change region , it should not be based on previous set region many Indians are facing this problem .

this is main thing people are talking everywhere region region pubg do something about this

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vale flax.

[vale flax]

ok

[elfin geyser]

Anyone here

I got a big problem with my account

I got 10 years ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin geyser.

[plush vigil]

Excuse me how to fix this?

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @rotund shuttle.

[cyan citrus]

Do you happen to have a video recording of the issue?

[plush vigil]

No,5 minutes later i start record it

[cyan citrus]

How many times have you faced this issue, @plush vigil?

[plush vigil]

First time

Bug or something maybe

[cyan citrus]

Please share a video recording next time you face the same issue again, @plush vigil. For now, you can report the issue through #old in compliance with channel's pinned instructions.

[plush vigil]

👍

Also,this happen to me on 28 Oct,pretty sure its a bug,but yeah

[cyan citrus]

I see. This is an old version of the game, @plush vigil. Are you still facing the same issue in new version of the game?

[plush vigil]

No,its been long time i didnt play training mode since then

[warped gazelle]

Hello pubgmobile I am using oneplus 9 when will i get 90 fps on graphics setting

[cyan citrus]

Got it. You can still report it through #old in compliance with channel's pinned instructions.

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to submit this form to let the developers work on optimizing the game for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[rotund shuttle]

Please help me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rotund shuttle.

[rotund shuttle]

Where should I ask about this

[cyan citrus]

You may try to contact customer service in-game, @rotund shuttle. This is not something we can help with.

[cobalt sorrel]

Hey bro! @cyan citrus I need a solution for a problem can you help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cobalt sorrel. Remember to read through #faq before asking questions in the support channels.

[plush vigil]

Yea just tell the problem

[cobalt sorrel]

I can't unlink my FACEBOOK account, I tried to unlink it but at last in the the last day it has not be unlinked.

I faced it several times.

[cyan citrus]

Where do you reside, @cobalt sorrel?

[cobalt sorrel]

In india.

I tried unlinking it through vpn.

[cyan citrus]

Please mention the following details, @cobalt sorrel.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular

[cobalt sorrel]

"Numeric User Identification" Player id?

[cyan citrus]

Correct, @cobalt sorrel.

[cobalt sorrel]

Ok! Gimme a sec.

My msg has be deleted by bot, I think so @cyan citrus could you pls check it in log?

[cyan citrus]

I have got it, @cobalt sorrel. Please avoid sending duplicate characters next time. For now, try to do a Routine Repair of the game and attempt to remove your account again.

[cobalt sorrel]

I tried reparing too.

[rocky raft]

[graceful epoch]

How can i know the amount of cash i need to pay to return it back

[whole glade]

My account got hacked

[cyan citrus]

If you have purchased UC from unofficial sources in the past or you were involved in refund fraud, you will be restricted from using certain features in-game until the total amount has been recovered. For further assistance with this, please contact customer support in-game.

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[graceful epoch]

@cyan citrus i did didnt help

[plush vigil]

This is my match back in 19 August 2021,1 kills but no damage?

[graceful epoch]

Furthermore, we are sorry to say that we cant help you with the exact number of UC. The UC will keep deducting until it equals the amount for which you got a refund or purchased from unofficial sources.
This what they said

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @plush vigil. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

Then you may refer to their response. This is not something we can help with through the community.

[plush vigil]

Yea but that match was around 4 month ago

[night cloak]

Hi I need help anyone here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My account was linked with Twitter and Google play games but someone hack my Twitter. how much time it will take to unlink with Twitter

[grave breach]

Hi. i need help

[ocean fractal]

What will you miss if you quit buying Royal-pass? Except outifts and skins
Its now pain in the s to invest much time in this game to complete mission from my daily life.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grave breach. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[shy hamlet]

Please help

There are issues in my account

[grave breach]

i want to change my region U.K to pakistan. i contact with customer support but that was not helpful for me

[shy hamlet]

When I try to transfer my account to BATTLE GROUNDS MOBILE INDIA it shows : sorry , you can't continue as there were abnormalities on your account data.

And I contacted with them and they told to contact global pubg

As there are issues in my global account

[grave breach]

ID: 5411284788
Device : Infinix Note 7
Conn : wifi,cellular

Country:Pakistan.
Please help me with this issue
@cyan citrus

[night cloak]

Thanks 😊

[plush vigil]

You can ask some mods here

[sudden sandal]

Why does some regions have the new spin in premium crates

[grave breach]

which one?

[plush vigil]

@cyan citrus for example

[grave breach]

@Bunk?

[plush vigil]

Yes

[grave breach]

ok thanks.❤

[grave breach]

@cyan citrus i need help.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @shy hamlet.

[shy hamlet]

I need help for global version

They told to contact to global version @storm flume

[forest ridge]

I noticed this too

[sudden sandal]

Its so weird

[chrome zenith]

Hello, can you provide me with some information about the in-game premium cashier system, some appear to it as usual in the cashier and some appear in the wheel of fortune !?

[forest ridge]

Right? Some people can get it with coupon crate tickets but why is it that we need to spend some more UC to be able to get it? It doesn't make sense

[forest ridge]

It's the Christmas spin, currently on my PUBGM app it is a SPIN EVENT while on my friends it's on their premium crate

I don't know if it's a bug again or what but I think it's unfair for some of us, just saying

[chrome zenith]

I don't understand, the old token box expires after 21 days. What happens then?

[chrome zenith]

I agree with you

[forest ridge]

It been saying that it's going to expire after 21 days, i think it's stuck there

This is the event I was talking about, it's a SPIN EVENT for me

[chrome zenith]

I don't know, but what I do know is that they are out of luck in any case, good luck for us 🌝

[forest ridge]

This is from my friend's pubg account

[chrome zenith]

I know this happened to me, I have another account

[forest ridge]

How do we get PUBG's attention about this matter?

[chrome zenith]

Like this, like usual

[forest ridge]

@cyan citrus

[chrome zenith]

Frankly, I do not know, I follow a page on Instagram that publishes everything related to Babji. I am waiting for him to make a move to inquire because he has contact with support pubg, Let's know where we will end up in 21 days
It's the only box for me that gives me joy, when I get new things 🙃😬

But I think that all that is in the matter, is money, and temporary, I think after 21 days a new box will come out as usual, but for the time being they need money for Christmas 😶🙄

[left mist]

Plz Change my region Nepal to India

[forest ridge]

Lol it's going to be a merry Christmas for them i suppose

[chrome zenith]

👍🌝 Please I'm leaving now I think when I come back there will be a lot of message if you are there and get some information please tell me privately, thanks in advance

[forest ridge]

Got you. Thank you

[sudden sandal]

Bry

Brh

🥲

[lime juniper]

@sudden sandal@forest ridge@chrome zenith

Where do you live?

[sudden sandal]

I am in saudia arabia

[drowsy plover]

Region change issue

Help ....

[forest ridge]

NA Server but I play Asia

[lime juniper]

Can you send a screenshot of how it looks like for you?

[drowsy plover]

Wait

[forest ridge]

@lime juniper

[forest ridge]

Exactly like this on my account

[sudden sandal]

Yep

[sudden sandal]

My friend in my clan got the christmas set

The present set i mean

I dont even have the present set in redeem in spin

Thats why i got confused

[drowsy plover]

Region

[forest ridge]

They want our money for Christmas lol

[drowsy plover]

@lime juniper

[dense dock]

why many of us dont have the new premium crate?

[sudden sandal]

They are figuring it out be patient

[fallen pagoda]

May I ask something

[storm flume]

Please contact the customer service for further assistance, @drowsy plover. Refer to subpoint 5.4 in #faq for further information.

[fallen pagoda]

I was told if i ss the Mamés persons found doing bugs , glitches etc that I can post it somewhere in this disc for devs

Also faq doesn’t say anything for me

Hence why I’m asking

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fallen pagoda. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fallen pagoda]

Yes but I’m not sure how to send pictures from the game

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hoary glacier. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

What seems to be the issue?

[fallen pagoda]

I caught persons using bugs etc and I was told I can post it here but I’m unsure where

[mint trout]

Hi I wanted to know about spiderman no way home collaboration with PUBG

[cyan citrus]

You cannot report exploiters through Discord. You can report them directly through in-game report feature or in-game customer service.

[fallen pagoda]

I was not able to as I can’t spell their name and I killed them

[cyan citrus]

Please refer to #news for more information.

[vagrant tulip]

It depends on your ingame region

[cyan citrus]

Not something we can help with. You will need the user identification if you want to report someone.

[fallen pagoda]

Can u request that it allows such methods of moderation , it’s somewhat disappointing to know that they get away scotch free because they use a different language to type their name

[mint trout]

Is using a GFX tool may become a cause of getting my account ban?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @mint trout.

[fallen pagoda]

On behalf of the community, if not it’s also fine. That’ll you for your time

[cyan citrus]

Feel free to provide your feedback about the game through #old.

[fallen pagoda]

Not really the game Per-say just the method in which cheaters are dealt with

[mint trout]

GFX tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @mint trout.

[mint trout]

Nice 👍

[civic depot]

I'm unable to transfer data from pubg to bgmi

[drowsy pendant]

@lime juniper Can I submit a cheat sample with more than 110,000 subscriptions worldwide? There are also 2 cheats that their developers are still maintaining after being hit by Tencent. I will send you the apk file + login password. I know these cheats very well. Can you allow me to contact you to send samples to you? (I like this game, I have been in the God of War for many seasons. And I know a lot about this cheat industry. I want to report them.)

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @civic depot.

[civic depot]

It say my account data has some abnormalities

What do you mean by that @Dyno

[cyan citrus]

Not something we can help with, @civic depot. You may refer to the above response again.

[civic depot]

Will you say something or just type the whole day

[lime juniper]

Thank you. We are aware of all those cheats: if players can find them, we found them first.

Check this if you want to apply for a core group we have, though:

#news message

[coral heart]

Hi friends. I linked my account to twitter account suspended i want. Unlink twitter with out waiting 7 days anyone can help me

[mental oxide]

I have a problem
Unable to change country, change country button does not exist ???

[sudden sandal]

Any updates on the premium crate issue?

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[mental oxide]

I want a solution to my friend's problem, so I'm talking to tech support

[mental oxide]

When creating the account, I did not know what to do, but because I want to change the region

[celest shadow]

You need to wait 7 days as this is the duration for the unlink request to take effect. Thank you for your understanding.

[coral heart]

I can't wait. Isn't there any faster way?

[celest shadow]

No, your social media account must be linked for 21 days or longer before you can unlink it.

[mental oxide]

Hey ??

[coral heart]

I linked in 2018 bro this old account

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[coral heart]

I will try thank you bro

[mental oxide]

I want a solution to my problem

[cyan citrus]

Sadly, there is no way you can change your region. This is a legislation issue, neither we nor customer service can help you with this.

[night cloak]

How many event weeks are there in anna event and which is going now?

@cyan citrus

[mental oxide]

There are so many new products that I can't buy

[cyan citrus]

Not something we can help with, @mental oxide. Hope you understand.

[mental oxide]

My friend, you can't do anything, what do I do in this situation?

[cyan citrus]

Can you share a screenshot? If you are referring to Anna's Gift event, that should be available until December 13.

[cyan citrus]

You cannot do anything in this scenario. Please avoid repeating the same thing.

[mental oxide]

thanks for nothing :(

[night cloak]

Yes that only

[steel pawn]

i want to unlink my Fb but after 6 Days it automatically Link ??

[cyan citrus]

Please mention the following details, @steel pawn.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular

[steel pawn]

5608301008 Name-Lag hu raha
Emulator
Ptcl

@cyan citrus

[cyan citrus]

Which social media account are you trying to remove, @steel pawn?

[steel pawn]

Facebook

[cyan citrus]

Thank you, @steel pawn. Please try to do a Routine Repair of the game and try to remove your account.

[drowsy pendant]

Thank you for your help, I have submitted the application. Hope it can pass. I am experienced.

[steel pawn]

routine repair mean daily repair

?

I try repair but noting happen still that problem i m trying to unlink Facebook from 2 mouths

@cyan citrus

[still sundial]

Download link

[mental adder]

i purchased UC and i already waited for 48 hour but not received the UC, contact customer care but no reply

[cyan citrus]

Got it! Thanks. Please feel free to report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

For such purchase related issues, please contact the customer service directly through in-game. Please be advised that a delayed response can be expected due to enormous number of requests every day. Your patience is highly appreciated while they get back you.

[steel pawn]

Sir did u ask Pubg developer and unlink my Facebook??/

[cyan citrus]

You can download the game from Play/App store or official website.

https://www.pubgmobile.com/

[mental adder]

i did, but i already waited 24 hour customer service noreply me?

[cyan citrus]

They will get back to you in due time, @mental adder. This is not something we can help with through the community.

[robust lake]

My PUBG account has problem
I cannot purchase and I cannot gift to my friends how I can be able

[cyan citrus]

What is the issue you are facing when trying to purchase the items or send gifts, @robust lake? Could you please share a screenshot?

[storm pewter]

i am banned form playing Crew matches
help

[proven walrus]

How to tell if your device is blacklisted?

[cyan citrus]

You will not be able to log into any account with the same device, @proven walrus.

[robust lake]

its like that for while but yesterday it was working for 30 minutes after thats agian not working

[cyan citrus]

Please contact customer support in-game for further assistance with this, @robust lake.

[robust lake]

You mean from pubg mobile?

[cyan citrus]

Correct, @robust lake.

[robust lake]

I did sir for a hundred times but still like that I do nothing wrong I need my account be able they are just said please waiting

[desert jungle]

Not getting any gunshot sound in TDM,any help?

[cyan citrus]

This is not something we can help with through the community. Please continue with the customer service.

[cyan citrus]

Please add more details about the issue you are facing. Do you happen to have a video recording of the issue?

[desert jungle]

Nope, every tmd match i start ,there is no gunshot sounds at all

[robust lake]

Ok sir thank you

[cyan citrus]

You are welcome, @robust lake.

[cyan citrus]

Can you please make a video recording of the issue and share it here?

[cyan citrus]

Accounts that have a history of cheating or were suspended before will be suspended from playing All-Talent Championship. For further assistance with this, please contact customer support in-game.

[desert jungle]

Coming with a video

[proven walrus]

do i get a ban on my account for that or do i get some other message?

[cyan citrus]

Please refer to the following announcement for more information, @proven walrus.

#news message

[proven walrus]

it’s not clearly stated in there pls could u pls guide me if it’s my device that gets banned or both account and device

[cyan citrus]

That is all the information we have for now, @proven walrus. The answer for your question is included in that announcement.

[proven walrus]

wish i had a vivid ans anyways thanks

[late kelp]

Hello my acc was steeled please help me

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account, @late kelp.

[late kelp]

they don't help me, a man with third party apps joins my acc and i get a ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late kelp.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @cobalt meadow.

[lime juniper]

Still needed?

[teal flume]

I have to tell you that they sent me an email that my shipment would go out shortly but they did not give me the date of when it arrives and they have not responded 3 days ago

[lime juniper]

Shipping can take up to a month or longer. If you can check in 1-2 weeks, let me know if you have not received any news by that time.

[dense dock]

so basically they pick and choose who gets the new premium crate. sounds fun yes.

very fair.

[vagrant tulip]

Everyone gets the premium skins but in different forms

Some in crates some in lucky spins

[dense dock]

yeh some have to spend a huge amount of uc others can get it through the huge amount of premium crates they got saved.

[teal flume]

Oh , Okay

[chilly silo]

When will the Samsung s21 Ultra support 90 FPS

[hollow hornet]

What is this problem? I cannot Create or join a Crew

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round birch.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[ruby wing]

This a Player killing me
K/D: 2,900+

@cyan citrus @static sleet

@vagrant tulip

[vagrant tulip]

Its 2.900 not ,

It's just a glitch anyway report it in #old

[bronze burrow]

Hello, I changed the server by mistake

[night cloak]

What’s up with there being no grenade indicators

And the grenade is invisible

I’m hiding and I suddenly die to a naked hiding in a box

Apparently he threw a grenade but I could not even see it, hear it dropping or get an indication

[vagrant tulip]

Probably a glitch or he threw the gernade with couple of seconds left so once the gernade reached you it exploded if you have a video as evidence you may report it in #old

[night cloak]

I could see him running around randomly

In fort rohzok tower

And then I just exploded

I was watching him constantly

I don’t think he even made the throwing animation

[vagrant tulip]

You may watch the death replay if you are confused how he killed you.

[feral forge]

You may refer to the announcement in #news and stay turned for more information on when it will be available again.

[granite violet]

I Link This Account Facebook& Twitter I Login Though Twitter Account It's Not Login My Account It's Opening New PUbg Mobile Account That's Same Time I Login Though Facebook It's Login My Account So I Can't Able To Login Though Twitter What to Do For That

ID 5220441427

#questions @polar marsh @edgy bear

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issues, @granite violet.

[left spade]

Help me pls. My Apple ID and Facebook was deleted a two years ago and support can’t restored it. How I can restore my account in Pubg Mobile?

Nickname: BotSlavik; ID: 5283454679

[summer wolf]

Anyone there to help me

[errant venture]

what do you need assistance with @summer wolf

[left spade]

It's unrealistic to write in support in the game, it constantly throws out templates. Templates are also on the site. I wrote to the post office, now we'll be like a couple of centuries ago today hello, in a week the answer. I thought we could talk to a live support here.

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord.

You will need to have access to the login methods that you have linked to your PUBG MOBILE account in order to have access to your game account, otherwise the in-game customer service will also not be able to assist you any way.

[visual phoenix]

how do fix this

[median jackal]

How long you facing this?

[visual phoenix]

30 minutes

[median jackal]

Is that your first time you faced this issue?

[visual phoenix]

Yes

[ashen cedar]

Please unlink my twitter account

[pallid briar]

Please refer to subpoint 2.5 in #faq for further assistance, @ashen cedar.

[median jackal]

Try to restarting the game. If the issue persists, please repair your game by selecting "Routine Repair" from the login menu.

[ashen cedar]

My request 3 times failed after 6 days

[visual phoenix]

It work thanks

[median jackal]

My pleasure.

[winged pewter]

When come spiderman mode or event ? Its come in beta before stable?

[left spade]

If I have to the logins methods that linked to my pubg mobile account I wouldn’t written here, but just logged in to my account. This methods were destroyed without the ability to restore them through support. So I turned here to you

My pubg account is there, I find it in the game by nick or id. But my methods linked to account can’t find any support and I too(((

[feral forge]

In this case, you may need to create a new account to play the game. Please know that it is players’ own responsibility to secure their own login methods and their game account.

[left spade]

What kind of gaming service is this, where you can't help your client, who has invested about $3,000 in the project, and asks for help by providing all the necessary evidence (Subscription checks, video games, YouTube channel where streams, screenshots of achievements, etc.)? The Apple ID was hacked and deleted by iTunes support to protect my confidential data, and my Facebook account was blocked on the same day, for spam and insults. You didn't come up with additional verification by email or phone number in 2019.

[brisk heath]

How to contact support in case of ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk heath.

[feral forge]

It is players own responsibility to secure their account and login methods after all.

[high lodge]

My country region will not change

[visual iris]

Hello sir I am facing problem in changing region. Currently I am in Pakistan but my region is Germany in PUBG. I entered my phone number many times to change region but I am not receiving verification code. Please help me.
PUBG ID: 51567626495
Device: Both WiFi and Cellular
Server: Middle East
Device Model: Redmi Note 10

[vivid delta]

Hello sir I am facing problem in changing region. Currently I am in Pakistan but my region is France in PUBG. I entered my phone number many times to change region but I am not receiving verification code. Please help me.
PUBG ID: 5195443270
Device: Both WiFi and Cellular
Server: Middle East
Device Model: Iphone X

[craggy gyro]

AG🤔

[opaque dock]

Please contact the customer service for further assistance in this regard, @vivid delta @visual iris. Refer to subpoint 5.4 in #faq for further information.
As we are unable to assist you in account related issues.

[delicate vessel]

Hi im not having new premium crate in my account. Please help

[brisk juniper]

Been in this screen for 2 days now and can’t get on anyone else having this problem

[opaque dock]

Try repairing your game if the issue still persist, report the issue through #old in compliance with channel's pinned instructions.

[mental crescent]

привет, пожалуйста, помогите мне взломать мой адрес электронной почты удален из электронной почты, если вы не можете получить доступ ко мне прямо сейчас....

[opaque dock]

Please do not use languages other than English, @mental crescent. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[delicate vessel]

Im not having new premium crate in my account please help me

[fossil badger]

Who helps me? There is someone who is harassing me and trying to blackmail me and publish empty pictures with my name and put on the picture my ID

[fossil badger]

Who helps me? There is someone who is harassing me and trying to blackmail me and publish empty pictures with my name and put on the picture my ID

[winged pewter]

Try vpn or clear cache the game or download the game again

[brisk juniper]

Attempted that already and still have had the same result

[winged pewter]

@brisk juniper ok..maybe staff did some help

[twilit rune]

Okay quick question
the green crystals we have right now
(others are having different ones depending on their location, red or blue etc)
for the local shop thingy
we can farm the crystals or will they disappear later?

[opal canyon]

how do i check my statistics?

[brisk juniper]

I hope so thanks

[twilit rune]

once you are in-game swipe from left to right

it will take you to your local in-game personal lobby

click on your rank on the right top corner

from there you can go to Stats

[opal canyon]

ohhhh ok thanks

[night cloak]

whens sound bug in tdm getting fixed

[median sigil]

Hello. How can I increase graphics settings?

[night cloak]

go to graphics settings

bru

[median sigil]

My device is new but I cant have graphics better than "smooth"

[onyx cairn]

What's your device?

[median sigil]

Xiaomi poco m3

[night cloak]

can u like send ss of the graphics thing

[median sigil]

Yep

[night cloak]

oka

[night cloak]

my friend is still suffering from that

we dying continously

[night cloak]

waiting

[twilit rune]

it's probably not optimized for now

give it a month or two

[median sigil]

Oh, I did a mistake

[twilit rune]

it's a 90 Hz panel?

[median sigil]

I can't increase higher than balance

I don't know

[twilit rune]

xiaomi poco m3

not the pro one, right?

[median sigil]

Right

[twilit rune]

the one with Qualcomm Snapdragon 662

[median sigil]

Maybe, I don't know

[twilit rune]

sadly
it's only a 60Hz panel
it ain't a good choice for pubg mobile

[median sigil]

Oh

Does that mean that I can't have graphics better?

[twilit rune]

yes

unfortunately

[median sigil]

Thanks

Wait, do they ban for using gfx tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @median sigil.

[radiant cove]

Hi

I want to copy my 3rd layout to 1st

Plzz help

[twilit rune]

well
it's against tos
but people still use it anyway

it will overcook your phone

not a good or permanent solution

[twilit rune]

not possible at the moment

[radiant cove]

😫

Ok ty bro

And I can't change my country aswell

[night cloak]

one question will the new spider event have its own mode likr arcane or just ingame items?

[twilit rune]

may I know where you are located?

[twilit rune]

it will have its on mode

I have seen people swinging around

[night cloak]

oh. so it will be released around jan 18 since it’s every 2 months

[twilit rune]

every month

for rp

[night cloak]

no. new update come in every 2 months

check the last time it was updated

[twilit rune]

well, let's see

right right

in Jan then

[night cloak]

it was released sep 19 now its nov 18

[twilit rune]

yes

[night cloak]

as u can see

[twilit rune]

right ✅

[night cloak]

the grafiti event ends in jan

so its probably jan 18

[fossil badger]

Help me please

[night cloak]

Yeah same I have a problem but I’m helping a friend out

[median sigil]

Ok, I have never used it, just wondering

Tnx for information

[onyx cairn]

Please state your issues, @night cloak & @fossil badger.

[night cloak]

My friend is gotta type his issue because he got ban for no reason and with his friends too

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[nova cloak]

trying to link a mobile number but it keeps saying 'actions taken too quickly"

[white hull]

I was the friend that @night cloak was talking about and yesterday I was banned for 10 years for no reason with my brothers I don’t know what to do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white hull.

[mild shadow]

Is there a new premium crate? Seeing all over tiktok and my clan getting new stuff

[quaint basin]

Hey

Anyone here who can help me?

Having an issue

[night cloak]

Yes?

[quaint basin]

It's a login issue

I have installed the Twitter app in my phone but when I login it from game it says that Twitter app isn't downloaded in your device

And it takes direct to a game browser

And my Twitter account is suspended therefore I can't login my account

[pallid briar]

No information regarding this. Might be from the new spin or a regional thing.

[lilac hazel]

How to change country region

[pallid briar]

You can change your region from the account settings in-game.

[night cloak]

@quaint basin How are you logged into the app if the account is suspended?

[quaint basin]

My PUBG account isn't banned or suspended
And it is linked with Twitter
And my Twitter is suspended

[fervent arrow]

Join my RP group
I'd: KYJAEQRB

[night cloak]

Yes, I’m talking about the Twitter account too.

@fervent arrow You may wanna use #activities.

[quaint basin]

Yes my Twitter account is suspended
it is suspended from a long-time
But I was able to login it

[night cloak]

@quaint basin Well, I have never heard of such features. Since it is suspended a long time ago, I hope you have added a 2nd login method to the game. The only thing I can suggest is clearing the game data and then open the game. If that doesn’t work, unlink the Twitter.

[quaint basin]

Unfortunately I didn't added any 2nd or 3rd login in my account
Could you come private?I can show the screenshot there

[night cloak]

@quaint basin I do not understand why you didn’t do it. If the data clearing doesn’t work, contact the customer service to see if they can recover your account.

bruh no fire sound. only when the bullets hit the wall

[quaint basin]

Well I had cleared both of them twice but it didn't worked

[warm rune]

Hi

[pallid briar]

Hello! Do you require any assistance, @warm rune?

[rare rapids]

Please, my account was hacked by a hacker, how do I contact support for help?

[storm flume]

Please contact the customer service for further assistance, @rare rapids. Refer to subpoint 5.4 in #faq for further information.

[inland falcon]

Hi

I need to call the support

[sudden flume]

Hello why my region not be changed??