questions

[fair isle]

It was about unlinking 3rd link email but now i have recovered that 3rd link email.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[fair isle]

Ok so will they close this conversation? Will i be able to start a new conversation with them about region change?

[celest shadow]

If they close the current conversation, then you can start a new one. Otherwise, you can wait until they get to your request for now.

[fair isle]

I’ll wait but i need to change the region as soon as possible.
Thanks

[foggy wagon]

I tried restarting and reinstalling the game. No luck getting in.

[thorny blade]

I want to change my region UK to Pakistan cam someone help plz

[opaque dock]

does tencent moderate selling of account on tiktok too?

as i want to report, if yes.

@celest shadow

[night cloak]

When is metro chapter 5 coming up

[celest shadow]

Did you try using a different Internet connection?

[celest shadow]

You can change your country or region under Account and Safety in the Settings. If you encounter issues while doing so, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I didn’t ask to report anything

[opaque dock]

@celest shadow

[celest shadow]

Feel free to report them to http://cheat-collect.pubgm.cc/.

[opaque dock]

aa

[celest shadow]

Metro Royale will return on December 6 with the Carry feature.

[opaque dock]

ok should i delt ftom #copyright now

[celest shadow]

My apologies.

[night cloak]

It’s all good mate

Thank you

[tardy crescent]

@celest shadow Sorry I am pinging you 2nd time for this (but you didn't reply that's why).

[foggy wagon]

4G internet connection is all I have.

[celest shadow]

If you can apply for it, then yes.

[honest valley]

Dear Tencent,

To ensure the better experience in this game such as metro royal, friendly kill should be disable for this mode. 90% community of this game agree that it would make the game entertaining and beneficial if the developer to approve our request.

Thank you for reading. 😊

Your sincerely
[MichaelMax02]

Pass my letter to tencent and you better know that you should do. Don't copy my name at the bottom of the letter instead put yours.

Hey olive long time

[heavy vortex]

You can do that yourself by providing your feedback in #old

[honest valley]

Yeah, I realize that

But I need every last human in this page to make the same request as I do

I know there's a lot of request from other players for tencent to take in

That's why I need everyone to pass my request. Because there are small chance for tencent to read my insignificant letter

[celest shadow]

You may have an unstable Internet connection. It is recommended to play with a stable cellular data or Wi-Fi connection. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out of the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset.
▫️ Repair or reinstall the game.

If the issue persists, please contact the customer service for further assistance.

[honest valley]

He's out of line but he's right

[celest shadow]

We appreciate your feedback, the community team will review it if you submit it in #old. Feel free to add a 👍 reaction for players to agree with your suggestion.

[honest valley]

Now that's something an AI wouldn't say

Thanks

[upbeat cairn]

Any one?

[celest shadow]

Hello, how can we help you?

[upbeat cairn]

I am trying to apply my tournament approval but showing system busy why?

[celest shadow]

You may try applying again when the system is no longer busy.

[upbeat cairn]

Ok trying now

[charred vessel]

@celest shadow will metro royal be beta version like the last time?

[upbeat cairn]

Its current situation

[celest shadow]

Can you please explain what you mean?

[upbeat cairn]

@celest shadow??

[celest shadow]

I am afraid there is nothing we can do if the system is still busy at the moment. Please try again later.

[upbeat cairn]

Can i talk with you in dm please

😐

Check dm piston

[charred vessel]

I mean last time metro was available I couldn’t play in it because they used to tell me “the feature is still under beta testing and u have not been invited to try it out” i played in my another account. I hope it will work this time.

I used to get this msg in my usual acc

[celest shadow]

I understand now, thank you for the explanation. We do not have any information regarding this yet. Previously, only some players will be invited to test the Metro Royale game mode, I am not sure about this time.

[charred vessel]

ohh but what if i will still get this msg💔

Im really excited, i hope i wont have the same problem 😭

[wispy oracle]

why is fpp button removed from TDM ? Is it just me that is getting no switch button in my layout?

[stoic wolf]

NA

[celest shadow]

Feel free to submit your concern in #old.

[celest shadow]

Which mode and map did you play when this occurred?

[harsh thorn]

Hello! I had an old account linked to Facebook, I didn’t play for about a year, now I decided to play, but I cannot restore my account, when I log in through Facebook, a new character is created. How can I restore everything? Login was vAdim2707

[cyan citrus]

This means that your Facebook account was removed from the game, either by you or an unauthorized person, @harsh thorn.

[harsh thorn]

but I definitely didn't delete anything, how can I restore everything?

[cyan citrus]

Do you have another social media account that you can use to log into the same account, @harsh thorn?

[wet nest]

Hello !
i have an account which an email is linked. I contacted the pubg support on pubg itself. But i didn't have any response from them. could you please help me on that?

[cyan citrus]

What is the issue you are facing exactly with connected email, @wet nest?

[harsh thorn]

No

[cyan citrus]

In that case, it is highly unlikely that you will be able to retrieve your account, @harsh thorn. You may try to contact the customer service in-game or create a new account.

[wet nest]

the connected email is for another people he tried to scam my account

[cyan citrus]

We will not be able to help you with compromised accounts through the community, @wet nest. Please continue with the customer service. Be advised that a delayed response can be expected due to enormous number of requests every day.

[wet nest]

yes thank you

[cyan citrus]

You are most welcome, @wet nest.

[stoic wolf]

Miramar/vikendi. Wondering if that has to do with background downloading in case you dont have all the assests downloaded for game files, like classic pack etc.

[celest shadow]

Resources download will automatically pause once you enter a match. Do you experience ping issues while on other maps or modes such as Mirror World?

[stoic wolf]

Havent played those. This been ongoing thing since last year throughout multiple devices and carriers. That does not occuer when on wifi, only on mobile data. But i ran speed tests and it shouldnt be 677ms on fast bandwidth

Some matches it sits constant 677, other times spikes from 20ms to 677

[celest shadow]

Understood. Please submit a report regarding this in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular (Carrier)
▫️ Country

[stoic wolf]

Whats the numeric id?

In game id?

[tough tiger]

Yes

[stoic wolf]

👍

Do i need to add just that info or describe the problem again?

[celest shadow]

Please describe the issue in your report.

[fossil bridge]

Hey how many exploration coins can you get in 1 day

[earnest olive]

Sir

i am getting peremeter error -1 when i try to link my number 🙂

[short moat]

hello

[cyan citrus]

Please try to log into the account with third linked email and attempt to link your phone number again, @earnest olive. If the issue persistent, please contact customer support in-game for further assistance.

[short moat]

@cyan citrus i did not get help from pubg in game

@cyan citrus can you don t help me

[ember hollow]

What time will metro royale arrive?

[fathom void]

@celest shadow 🤣 see this

[short moat]

what

@fathom void what

😆

[fathom void]

Match time🤣🤣🤣🤣

@short moat

[fathom void]

@lime juniper Fix this 🤣🤣

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fathom void. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

December 6. You may refer to #news for the latest news related to PUBG MOBILE.

[meager pumice]

Tommorow

[nova flax]

i cant chat ingame

[cyan citrus]

Please add more details about the issue you are facing, @nova flax.

[night cloak]

How could I contact customer service through in game account? Except for this

I want actual representative of pubgm or customer service people to help recover my account

[opal spade]

انا عايز سبورت عربي هنا يا جماعه <@&481161015728406538>
<@&639889499718942720>

[storm flume]

Please do not use languages other than English, @opal spade. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[opal spade]

انا عايز سبورت عربي هنا يا جماعه <@&481161015728406538>
<@&639889499718942720>

[vagrant tulip]

@opal spade Stop mentioning the moderator and the community team role. Click on my profile and join Mena server for Arabic support.

[heavy vortex]

Why didn't this event ended today as per the date?

My uc went waste 😦

[opal spade]

@vagrant tulip okay❤️

[small sky]

My account was suspended for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small sky.

[opal spade]

@vagrant tulip Sorry for the inconvenience, don't be mad at me

[celest lark]

Please help me change region

[vagrant tulip]

I'm not mad just be careful with the role mention as it's for emergencies only.

[vagrant tulip]

What issue are you facing?

[nova flax]

i cant use any chat for some reason, how do change this

[night cloak]

U must have been cursing lol

[nova flax]

i havent even used chat once

like its been totally inaccessible for me

[night cloak]

Oh

[misty galleon]

My friend's account is being hacked and it has been linked with a gmail that we don't know, any idea about how to unlink the gmail, we still have the Facebook

[storm flume]

Please contact the customer service for further assistance, @misty galleon. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @chrome zephyr. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[finite fjord]

Why can't I see the characters in the mirror world? on the flying islands! Why am I constantly being killed by some unseen people !?

[serene sleet]

Ping is never below 150ms after last update

[night cloak]

So i have my acc linked to gmail and fb right now and i am wondering if i can unlink it from fb and gmail and link it to twitter?it says i can only unlink fb ?thanks

[formal marsh]

I believe this message should be at #old. ☺️

[formal marsh]

If you registered your Gmail under “Link e-mail”, it is not possible for you to unlink it. However, social media accounts bind under “Linked” can be unlinked for a couple of days.

[night cloak]

So basically i cant unlink the gmail

[cyan citrus]

Do you happen to have a video recording of the issue?

[night cloak]

Just social media?

[finite fjord]

screenshot only

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions, @finite fjord.

[cyan citrus]

Please report it through #old, @finite fjord.

[finite fjord]

there is a timer on, I can not add

[lethal notch]

@frosty abyss #pubg-mobile
Dear I need Your Help 3months early I recieved Many copyright strikes from Tencent
I made A huge Mistake Iam disipointed You I never make again this type mistak I feel guilty about this
My CHANNEL is my family income Suarce and I missed about my CHANNEL 3 month's ago please Recover my CHANNEL I worked alot To make Gaming CHANNEL
Love Tencent Company
https://youtube.com/c/DjMazari
@carmine tangle #pubg-mobile

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @lethal notch. We may otherwise have to mute you.

[night cloak]

F

[honest reef]

Hello

Good afternoon! My character was linked to a facebook account.But I lost access to it 5 months ago and restored it today, but the game created a new character for me! I want to bring back the old character!

Help me please!

[spice comet]

We want publisher permission to conduct a tournament inour server

Plz help us

[cyan citrus]

This means that your Facebook account was removed from the game, either by you or an unauthorized person.

[spice comet]

Bro

[honest reef]

Is there any way to restore it?

[cyan citrus]

Highly unlikely, @honest reef. You may try to contact the customer service in-game for further assistance.

[cyan citrus]

Please refer to the following message for further information.

#questions message

[honest reef]

What should I write to them to help me ?

[cyan citrus]

You will need to select the available options according to your issue, @honest reef. This is not something we can help with.

[spice comet]

Bro

Can we get sponsorship also from here

[coral fiber]

How do I remove the third link?

[cyan citrus]

That is not possible at the moment, @coral fiber.

[cyan citrus]

No.

[coral fiber]

Ok sanks

[cyan citrus]

My pleasure!

[spice comet]

Ok

[real wagon]

Aoa

[opal cosmos]

Hello! We are playing All-Talent Chamioship. Why do we have 103 Points in total, and 144 Points in the region?

@cyan citrus

[spice comet]

Bro

Im bgmi

Can i get bgmi discord link

[formal marsh]

We are not affiliated with BGMI.

[spice comet]

Where can i get

[cyan citrus]

Not something we can help with. Feel free to browse the internet.

[pliant hatch]

@lime juniper when new update will come any date

[storm flume]

We currently do not have a specific release date for the upcoming update, @pliant hatch. Once we do, we will publish further information in #news.

[pliant hatch]

@celest shadow whey this protection it did not trigger

[celest shadow]

Did you play Mirror World?

[pliant hatch]

No

Normal erangle

[celest shadow]

The rating protection only applies to the themed mode, which is Mirror World.

[pliant hatch]

Thx

[uneven pumice]

Why its showing me this when i try to submit my third party tournament application

[cyan citrus]

There might be a temporary service down-time, @uneven pumice. Please try again at another time.

[storm flume]

Please do not use languages other than English, @cedar lagoon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[finite pike]

Does anyone know if they are fixing the metro royale glitch wherr it didnt let you load into it and it said "This feature is still under beta testing and you have not been invited to try it out"

simply because i want to play on my main account with my gun skins

[cyan citrus]

No information regarding this, @finite pike. You can check when the game mode is available again.

[fossil bridge]

Hey how many exploration coins can you get daily? I read that it was limited

[wet plover]

Helo i have a big problem for my pubg mobile
i can't start the game it shows me that i have some uc that i have to return to be able to play squad or with a friend
i also can't collect money or open boxes nothing just throws it out to me so i need your help

[cyan citrus]

If you have purchased UC through unofficial sources in the past or you were involved refund fraud, you will be restricted from using certain features in-game. We are unable to tell you how much amount will be recovered. You can try to contact the customer service in-game for further assistance., @wet plover.

[wet plover]

but a friend gave me a paypal card and told me to take off my uc for the royal pass and if I want to take something else I did so and now I can't play it throws me out

@cyan citrus

[cyan citrus]

Not something we can help with, @wet plover. Please refer to my previous response again.

[wet plover]

186 / 5000

Rezultati prijevoda

if you can just help me since I'm from Bosnia and Herzegovina so I don't know English very well I entered that customer service, but where exactly do I need to enter which field to try to help me @cyan citrus

[cyan citrus]

Again, not something we can help with, @wet plover. You will need to describe your issue and select the available options accordingly.

[wet plover]

54 / 5000

Rezultati prijevoda

ok thank you for your help enjoy the rest of the day goodbye
@cyan citrus

[thin zealot]

Hi can anyone help me ? I have a problem

@everyone

@cyan citrus can you help?

[night cloak]

I need report one haker

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thin zealot. Remember to read through #faq before asking questions in the support channels.

[fossil bridge]

Huh?

Ohw

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[thin zealot]

Hello, I accidentally changed my server to (middle east) because i was confused and didn't know anything about this new feature. Please reset my server back to (europe) thank you
ID(5217150928

[fossil bridge]

@cyan citrus can you help me ive asked many times🤣

[cyan citrus]

I don't have the exact number, @fossil bridge.

[celest shadow]

120 per day.

[fossil bridge]

Ohh ok

[fossil bridge]

Thxxx

[celest shadow]

You must wait for the 60-day cooldown before you can switch to another server. We hope you understand, thank you.

[thin zealot]

I can't wait all of this days i am ranking in europe? And my ping is bad in middle east server

I want another soluation than 60 days

[celest shadow]

You can ask a friend who has your preferred server selected to invite you instead.

[thin zealot]

when i enter my friend he chose europe my rankrd raise in middle east no europe

[celest shadow]

Since your selected server is Middle East, your points will be calculated towards your rank in the aforementioned server.

[thin zealot]

Oki but i want to back to my server what can i do now? You must have a soluation? Not 60 days there is must excuses

[celest shadow]

Your only option is to wait for the cooldown.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[thin zealot]

I can't wait two months!!

It's good to start another game than wait two months!!

[sleek shale]

Why exactly am I getting a mute every day? 5216190632

[buoyant aurora]

have been on this screen for 20 minutes and don't know what to do

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future, @sleek shale. For further assistance, contact customer service in-game.

[buoyant aurora]

what should I do about this update thing

[buoyant aurora]

@celest shadow r u anyhow able to help me with this and tell me what to do? I can't reach customer service in game

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[cyan citrus]

Please mention your device.

[buoyant aurora]

Samsung M11

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @buoyant aurora.

[buoyant aurora]

I will attempt, thanks for your help

[cyan citrus]

My pleasure!

[night cloak]

AungYe0o2020

AungYe0o2020

[viral pelican]

Although our score is high in the regional ranking, our normal ranking kill e points are not processed, normally we have to be in the top 80, we have 140 clays, it shows as 61

[manic ferry]

Hi

I want change my region

[buoyant aurora]

@cyan citrus The same issue, still not working after deleting cache and restarting

[manic ferry]

Please help me

I can't change my region

[cyan citrus]

What is the issue you are facing when changing your region, @manic ferry?

[cyan citrus]

Please try to reinstall the game completely from Play Store.

[exotic grotto]

What happens if you repeatedly leave matches?

[cyan citrus]

You will be temporarily restricted from joining any matches, @exotic grotto. The duration of cool-down will increase if you leave any match again on the same day.

[cyan citrus]

Hello! How can we help you?

[arctic rampart]

Okay

[night cloak]

I saw *aker in atro room

[cyan citrus]

You have already been answered here, @night cloak. Please avoid repeatedly asking about the same thing.

[tight musk]

Hey, I have a problem. "Unknown error. Please restart your device and try again. Error code: 70254613". I tried redownloading the game multiple times, turning off developer settings, restarting my device and it is stuck on this error. I have a VIVO V21 5G. Could someone please help me?

[ember hollow]

Does anyone know how many hours metro royale will arrive?

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time.

[exotic grotto]

What about if people stay afk the whole match??

[ember hollow]

?

[cyan citrus]

Should be available after December 6 00:00 UTC.

[tight musk]

Did that already, didn't work. Do you want me to try again?

[cyan citrus]

Can you please share a screenshot, @tight musk?

[tight musk]

Yeah one sec

[exotic grotto]

Can someone please help me I need to know what'll happen to them

[night cloak]

@cyan citrus yes but I search him I don't find this player to report

[cyan citrus]

You can report them through in-game report feature by selecting ''Malicious AFK''. Appropriate action will be taken upon the verification of inequitable behavior.

[cyan citrus]

Not something we can help with. You will need the user identification if you want to report someone.

[exotic grotto]

Thank you. @cyan citrus

[cyan citrus]

My pleasure, @exotic grotto!

[ember hollow]

Sory sort

Sory

[tight musk]

This

[cyan citrus]

Where do you reside, @tight musk?

[tight musk]

Poland

[cyan citrus]

Can you try to reinstall the game completely one time through Google Play, @tight musk?

[tight musk]

I already did that 3 times

Same error

[cyan citrus]

Got it! Please try to reset your device settings one time. You can do it through settings > System > Reset Options > Reset All Settings. Restart your device, @tight musk.

[devout sage]

So who do I contact about a stolen account? I had it linked to my Facebook but today when I signed in it created an entire new account and it is not my account. I have thousands invested in that original account

[cyan citrus]

Not something we can help with, @devout sage. You may try to contact the customer service in-game.

[vestal wolf]

Hi, I'm having a problem Buying UC via Google Play Payment

[storm flume]

Please contact the customer service for further assistance, @vestal wolf. Refer to subpoint 5.4 in #faq for further information.

[vestal wolf]

Brazilian Support Answers When?

[cyan citrus]

Could you please elaborate, @vestal wolf?

[vestal wolf]

Recent SAQ Support Can Answer My Problem In How Many Days?

Translator use

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @vestal wolf. They will get back to you as soon as they can.

[vestal wolf]

OK thank you

[cyan citrus]

You are most welcome, @vestal wolf.

[night cloak]

Are there any developers here?

[cyan citrus]

No. Please state your question, @night cloak.

[night cloak]

I'm getting 200ms in every match. I'm from Oceanic region and playing in NA server

[tight shadow]

Yes we need an Oceania Server!!!

It's been too long playing with bad ping!

Even I'm getting 200MS in matches.

[cyan citrus]

Please feel free to provide your feedback about the game through #old in compliance with channel's pinned instructions, @tight shadow and @night cloak.

[tight shadow]

That doesn't do anything for me.

[cyan citrus]

We are not the one to add servers in the game, @tight shadow. Your feedback through #old will be forwarded to the developers.

[night cloak]

Ok got it thanx

[vast trellis]

My pubg account was stolen and I can’t get it back, could you help me with that?

[night cloak]

No

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[cyan citrus]

You are most welcome.

[vast trellis]

I’m only getting replayed by bots in-game

[cyan citrus]

You will need to record your issue through AI and select the available options according to your issue to connect to a customer service representative, @vast trellis.

[arctic lintel]

Hi

[polar sparrow]

Metro royale where?

[cyan citrus]

METRO ROYALE: REUNION will be available on December 6 UTC, @polar sparrow.

[cyan citrus]

Hello! How can we help you?

[arctic lintel]

I need some help

[dim terrace]

@lime juniper

@lime juniper
i need to talk to you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dim terrace. Remember to read through #faq before asking questions in the support channels.

[arctic lintel]

my account in pubg is hacked

[dim terrace]

@cyan citrus
what's is this ?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[cyan citrus]

State your question.

[dim terrace]

okay bro my question it's why i geted ban and i am not cheating or anything not good

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim terrace.

[polar sparrow]

It's now December 6th. How can I get

[arctic lintel]

I have already continued with them and I did not find any solution

[cyan citrus]

I said according to UTC, so it should be available after 00:00 UTC on December 6.

[cyan citrus]

We will not be able to help you with compromised accounts through the community. You may try to contact them again.

[polar sparrow]

Tanks 👍

[cyan citrus]

My pleasure!

[arctic lintel]

I contacted them several times but couldn't find any solution

[cyan citrus]

Again, not something we can help with, @arctic lintel.

[arctic lintel]

The thief got into my account and added his number too, and now he's preventing me from entering

[cyan citrus]

I have already answered you before, @arctic lintel. There is nothing we can do to help you with this. As you have already been answered, I would suggest you to avoid repeatedly asking about the same thing and move to #chat.

[plucky hedge]

The spawning from the champion Islands needs to improve. I was well on my way to conqueror buy because of the champion island spawn me directly at the beams to go up and a lot enemies came there. Players should not be spawning at the beams after they go on the island

[cyan citrus]

Please feel free to provide your feedback regarding the game through #old, @plucky hedge.

[plucky hedge]

It is pretty unfair if you ask me because you can’t fight while on a parachute

[willow flicker]

can anyone explain how is the points counted? The scores are same, we have more kills but still we are at 41, how do they get infront?

@cyan citrus @lime juniper

[cyan citrus]

Please try again tomorrow, @willow flicker.

[willow flicker]

what should i try tomorrow?

[cyan citrus]

Check the rankings again, @willow flicker.

[willow flicker]

okay thank you

[cyan citrus]

My pleasure!

[willow flicker]

will it reset?

@cyan citrus

[cyan citrus]

You can try to check again tomorrow, @willow flicker.

[willow flicker]

this will be so unfair, if we don’t qualify 🙂

the team needs to play again

[cyan citrus]

You may also try to contact the customer service in-game, @willow flicker.

[willow flicker]

Okay

[upper crown]

My account has been stolen by email I want to cancel please

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @upper crown.

[upper crown]

where is this please @cyan citrus

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @upper crown.

[upper crown]

How do I contact a customer company?

[cyan citrus]

Through in-game, @upper crown. Refer to #faq sub point 5.4 again.

[kind coral]

Where is metro royale

[upper crown]

Thanks

[cyan citrus]

METRO ROYALE: REUNION should be available today. Please wait patiently.

[cyan citrus]

My pleasure!

[willow flicker]

can’t contact @cyan citrus 🙂

it don’t let me reply my issues!

[cyan citrus]

Not something we can help with, @willow flicker. You will need to record your issue and select the available options to connect to a customer service representative.

[upper crown]

How long does it take to get a response?

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @upper crown. They will get back to you as soon as they can.

[upper crown]

This is what I communicate with this caller is real or what dyno

[cyan citrus]

Could you elaborate, @upper crown?

[stoic saffron]

When starts metro? Should start on 6th …

[cyan citrus]

METRO ROYALE: REUNION should be available today. Please wait patiently, @stoic saffron.

[upper crown]

Can this person help me or what? @storm flume

[cyan citrus]

That is not a person, @upper crown. That is a Discord BOT.

[upper crown]

I want someone to contact me about the problem of my account being stolen

[cyan citrus]

I have already answered you before, @upper crown. Please contact the customer service in-game and avoid repeating the same thing.

[late charm]

Hello

Where is metro royal

[steady shell]

I got banned for not violating the rules of the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady shell.

[cyan citrus]

METRO ROYALE: REUNION should be available today. Please wait patiently.

[balmy monolith]

According to dabs who is streaming right now, Metro will be out in 45mins

[cyan citrus]

We don't answer for unofficial sources, @balmy monolith. We ask you to wait patiently until it will be available in-game.

[late charm]

Ok thank you

[cyan citrus]

You are welcome, @late charm.

[mint fossil]

Is it new glitch that happen after talent championship game ? Every match i played today after i got killed i cant go back or continue or go to main lobby i have to remove from the recent tab then restart the whole game again ? @cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @mint fossil. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hello it is utc time 1:00am 12/6/2021 now. But where is metro royale?

[cyan citrus]

METRO ROYALE: REUNION should be available today. Please wait patiently, @night cloak.

[night cloak]

Ok do I just exit and relog into pubg after metro royale is available?

[night cloak]

pretty sure yes.

[worthy robin]

🤦

[night cloak]

Ok

[modern sedge]

where is METRO ROYALE: REUNION ????

[night cloak]

give it time.

[native flax]

after 1 hour

[night cloak]

it takes time instead of it being there instantly

[cerulean scroll]

Kindly routine repair your game and try again

[sinful ginkgo]

@cyan citrus do you have an estimate of how much longer we will wait until metro arrives?

[thin zealot]

Hello, I accidentally changed my server to (middle east) because i was confused and didn't know anything about this new feature. Please reset my server back to (europe) thank you
ID(5217150928)

[cerulean scroll]

Is there any time period displaying? If yes, then you cannot change your server until cooldown period ends.

[thin zealot]

Yeah my ping is 789-800

[modern sedge]

why this message i was playing with the same account last season

[cerulean scroll]

It is available now

[cerulean scroll]

Post your issue in #old in compliance with channel's pinned instructions

[cerulean scroll]

There is nothing you can do except wait till cooldown period ends

[thin zealot]

Why no one help me???

[cerulean scroll]

You should contact in game customer services for further assistance

[thin zealot]

I contact to them and no answer? It automatic replies

[cerulean scroll]

Your selected server can only be changed by you.To ensure that you experience less network lag and have a more stable and better gaming environment, players will not be able to change servers at will. There is a 60-day cooldown should you decide to switch to another server.

[thin zealot]

I can't wait 60 days? I need to high my rank in europe??? I can start from bronze again in middl east??

[elfin smelt]

i got arcane avatar frame permanently for free but it still has the trial countdown from “ The Last Drop Challenge “ event

[proven marlin]

uhhh

I was playing metro with my friend

and then he somehow got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven marlin.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tulip ibex]

My region was changed but he show different region

[exotic grotto]

Report This guy:

[dreamy flume]

Anyone can help me?

[exotic grotto]

RanoldoMangal

Thats his nickname, he keeps harming teammates

And harassing people in-game. As well as my friend.

He killed me with a grenade, I need as much people to report him as possible. Thanks.

[cerulean scroll]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cerulean scroll]

You may need to wait until you will be ranked again in your own region.Try again after Monday or contact customer service in-game for further assistance.

[night cloak]

@cyan citrus why pubg is consuming so much data - yesterday night ? I lost like 3 gb

[night cloak]

@lime juniper @heavy vortex

[formal marsh]

Hi. May I know how can I assist you? ☺️

[dreamy flume]

When i try to logged in with Facebook, game notify me with AUTHORIZATION REVOKED, i tried with another acc but result is same.

[formal marsh]

Restarting your phone/device may help. ☺️

[last pecan]

Yow I got the same issue too I mean I got different flag but I’m count it the USA region

[dreamy flume]

I had tried, i also reinstalled Facebook application but nothing seems helpful

[night cloak]

<@&481161015728406538> today also I lost 2 gb.

Can you guys tell how can I fix this ?

[leaden pawn]

Global support mail id

[night cloak]

@celest shadow

[plush vigil]

ID?

[celest shadow]

It is most likely because you were downloading the resources.

[night cloak]

No it's not. Bro I have download everything

[celest shadow]

[e-mail]

[celest shadow]

PUBG MOBILE does not consume that much data, there must be some other applications in the background that is the culprit.

[brave wolf]

Check you data usage.👀

[night cloak]

Bro it's not just happening with me. It happening with my friends also. Since yesterday

[celest shadow]

Please check the data usage from your device settings.

[night cloak]

I did. That's why I have text

[celest shadow]

Can you send us a screenshot?

[night cloak]

Sure

@celest shadow

[celest shadow]

Please send us a screenshot of your data usage that is located in your device settings.

[storm flume]

Please avoid going off-topic, @plush vigil. You may have unrelated conversations in #chat.

[snow dew]

#questions #pubg-mobile I want to change my region pakistan. But I can’t receive verification code on my gmail please help #copyright #pubg-mobile @celest shadow

[night cloak]

@celest shadow

[celest shadow]

That is the application size, not your data usage.

[night cloak]

Application size is 9 gb bro. Not 12 gb

[brave wolf]

Nah it's data usage but in what interval one month of usage?

[celest shadow]

If you are only playing matches in PUBG MOBILE, it does not consume that much data unless you are downloading resources as well.

[night cloak]

I know all this bro.
But it is consuming data while Playing game.

[snow dew]

#questions #pubg-mobile I want to change my region pakistan. But I can’t receive any verification code please help. @celest shadow @celest shadow

[night cloak]

Even I have tried uninstalling and have install it again. But didn't work

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

And when u r playing in match , u can't download resource pack

[celest shadow]

Feel free to submit a report regarding this in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[snow dew]

But I can’t receive any. Code @celest shadow @celest shadow

[night cloak]

Why did u take down metro - and u didn't fixed anything? It's not nice to lie to players !

[spiral iron]

@celest shadow

can you help me with emulater problem

[brave wolf]

They don't help for emulators , contact game loop customer service.

[spiral iron]

why not bruh

fam it finna take like 10 days for them to respon

[tranquil lotus]

how to buy uc in pubg mobile from pakistan

[storm flume]

Please do not use languages other than English, @snow dew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

You can purchase UC in-game or through https://www.pubgmobile.com/pay.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[snow dew]

@celest shadow I verification my google account but I can’t receive verification code

[storm flume]

Please contact the customer service for further assistance, @snow dew. Refer to subpoint 5.4 in #faq for further information.

[tranquil lotus]

i need to buy from easy paisa from pakistan

[brittle urchin]

#735483472432594994

[hollow drift]

does your region affects your ranking ? let say your server is ME but your region is in USA ?

[brittle urchin]

What's PDP artist role?

[night cloak]

It does say in #735483472432594994

[brittle urchin]

#content

Hmm...got it

[unkempt mantle]

Account transfer problem help me

Admin or mods reply

My ID number is 5204600735

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @unkempt mantle.

[unkempt mantle]

Help me gl account transfer problem help me 🙁

[short moat]

hello

can anyone help me please

I am facing a problem of not showing all events in my account

@celest shadow can you help me please

@thin halo can you help me

please

hello

[hollow drift]

How come in ranks i have 1% im currently 4660 PTS the top 100 is currently at 5700

[short moat]

can you dont help meyou bots

[brave wolf]

don't share Transaction I'd and email in public and you can't inquiry this issue in discord , contact in-game customer support if your purchase successful and not received after 24 hours.

[old cedar]

Hi

Hacker linked his gmail to my acc.

How can I unlink it?

[wintry kraken]

somebody please help me,i have problem with a redeem code

[night cloak]

Why does my game sound lower as soon as i open my mic ? I've tried changing headphones because i thought maybe it has something to do with my headphones but it still isn't fixed

[wild drift]

Where did this challenges go? Suddenly I remember this and tried to find it. But no luck. It was called "Tournament". Do you have any knowledge about this part?? It was a screenshot taken at December 2019.

[river knoll]

I want to change my region

[cerulean scroll]

Contact in game customer services

[cerulean scroll]

Have you downloaded all the resources packs?

[cerulean scroll]

You can change it from in game settings

[night cloak]

I've downloaded all resources from the new cloud icon on the home screen lobby

[lethal prawn]

I want to change my region

[cerulean scroll]

Kindly post your issue in #old in compliance with channel's pinned instructions

[cerulean scroll]

Bonus Challenge is no longer available

[upper crown]

This is a conversation between me and Fury that will help me or lie

[pallid briar]

It's a fraud. Only the customer service in-game can help you with account related issues.

[pallid briar]

You can change your region from the account and safety settings in-game.

[upper crown]

I want a real person to communicate with me about the problem of my stolen account

[pallid briar]

Please refer to subpoint 5.4 in #faq for further assistance. We are unable to assist you via Discord with account related issues.

[subtle bison]

Is the even tier rating protection gone?

[vocal horizon]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal horizon.

[celest shadow]

Yes, the Mirror World Aid Protection event ended on December 6.

[drowsy pendant]

I have reported 10 major global security cheats on cheat-collect.pubgm.cc. I hope that the administrator can handle them.

Is there a dedicated person contacting me, I have collected major large-scale security cheat telegrams around the world, and I want to report it. I don’t know if my report on cheat-collect.pubgm.cc is valid.

[nimble loom]

Is there any chance that bonus challenge would be available in europe?

[night cloak]

@drowsy pendant Thanks for contributing to the game. The developers will review your reports and make necessary changes to improve the security for everyone! ||Why are you so kewl?||

[opaque rose]

Rank!

[night cloak]

@nimble loom It won't be available for the entire Europe but some countries might get this, depending on various regional factors.

[night cloak]

Whoa! That was a powerful reverse magic. Maybe wanna use #481204134859505684 next time?

[drowsy pendant]

If you need me, I hope you can contact me individually and I have compiled a report. Contains links to some of the world's major cheats. It should be very useful for games. Now the gaming experience is very poor. My friend left a lot.

[night cloak]

Keep reporting those evil hacks before everyone else and you soon will get rewards for being awesome!

[drowsy pendant]

ok，thanks

[silver musk]

why cant i get my account transfer to Indian Version??

i am trying to get the data migration .. but iam getting abnormalities with your account data error..
i have contacted both version customer support but none of them helpful please tell why these error i am facing

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @silver musk.

[silver musk]

the problem is with global account only

[cyan citrus]

Not something we can help with, @silver musk. You may try to contact the customer service in-game.

[silver musk]

your in game support is pathetic... they dont reply a 2nd msg even

[cyan citrus]

Again, not something we can help with, @silver musk. We provide community support just for PUBG MOBILE.

[tranquil veldt]

change me region

[cyan citrus]

Please do not send messages that contain your personal information, @tranquil veldt. What is the issue you are facing when changing your region?

[tranquil veldt]

@cyan citrus you texted for region change nut you are not replaying via inbox

[cyan citrus]

That was a long time ago and we have already forwarded the issue, @tranquil veldt. If you are still facing any issues when changing your region, please contact customer support in-game.

[tranquil veldt]

customer support now working to change it

[subtle bison]

Oh.. I was so confident of die-ing early and end up -23 in ace master lol

[oak compass]

https://vm.tiktok.com/ZSeUsJK2k/
Stream that using hack

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @oak compass.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[haughty trench]

I can’t change my region to pakistan please help

[cyan citrus]

What is the issue you are facing when changing your region, @haughty trench?

[haughty trench]

I linked my email after this i entered my phone number now the verification code is not receiving.

[tender gale]

Pubg dropped

[cyan citrus]

Please try again at another time or contact customer support in-game for further assistance with this.

[cyan citrus]

Please add more details about the issue you are facing.

[tender gale]

today I downloaded it because of the fact that the metro came out, I installed all the files, I boot up and crashes

[cyan citrus]

Please mention your device, @tender gale.

[tender gale]

Ок

[storm flume]

Please do not use languages other than English, @tender gale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tender gale]

Ок

[winged pewter]

I need support of error

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winged pewter. Remember to read through #faq before asking questions in the support channels.

[winged pewter]

@storm flume its ok

[fathom void]

@cyan citrus bro why @half yew BOT Not working...🧐🧐

[cyan citrus]

There might be temporary service downtime, @fathom void. Please try again at another time.

[fathom void]

Ok bro thank you👍

[lethal notch]

@lime juniper
My CHANNEL was terminated And I didn't post any violating content on YouTube
I recorded my gameplay
This CHANNEL was my family income source please review my CHANNEL
Link: https://youtube.com/c/DjMazari

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @lethal notch. We may otherwise have to mute you.

[buoyant meteor]

Hello,
how should i contact to receive the payment of the pmco?

Our team was on the Group stage of PMCO Africa fall split

we were ranked 19th and we fill out the form on the 26 september 2021

we haven't yet receive an answer from them

could you please help me about that'

@cyan citrus

[night cloak]

I play classic mode but doesnt rrceive coins for this event. There is a daily limited amount or what?

[cyan citrus]

Yes. There is a daily limit for that, @night cloak. You can only gain 120 points every day.

[meager pumice]

@cyan citrus

[cyan citrus]

He has already been answered, @meager pumice.

[lethal notch]

@cyan citrus @cyan citrus @cyan citrus

[haughty trench]

I contacted with costumer support but I don’t understand

[cyan citrus]

@lethal notch

[haughty trench]

Hi sir

[lethal notch]

My CHANNEL was Terminated by copyright strikes Of Tencent @cyan citrus

[cyan citrus]

Not something we can help with, @haughty trench. You may try to contact the customer service again.

[haughty trench]

I can’t change my region to pakistan

[cyan citrus]

The community team will reply to you in due time. Please avoid repeating the same thing.

[lethal notch]

Ok@cyan citrus thnks alot

[cyan citrus]

I have already answered you before. Please avoid repeating the same question.

[cyan citrus]

You are most welcome.

[buoyant meteor]

Hello,
how should i contact to receive the payment of the pmco?
Our team was on the Group stage of PMCO Africa fall split
we were ranked 19th and we fill out the form on the 26 september 2021
we haven't yet receive an answer from them
could you please help me about that?

[cyan citrus]

Please wait patiently for a response and avoid sending the same message multiple times, @buoyant meteor.

[small wagon]

Right click for scope not working on gameloop

Tried resetting key map

But still doesn't work

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @small wagon.

https://gameloop.com/.

[small wagon]

Isn't solution regarding emulator provided here?

[cyan citrus]

No. We only provide community support for mobile platform, @small wagon.

[rain elbow]

<@&481161015728406538> help kindly my account no bann why this come?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rain elbow.

[buoyant meteor]

thank you

[stiff vessel]

Hi sir i need your help to change my server please help me region not changing...

[cyan citrus]

What is the issue you are facing when changing your region, @stiff vessel?

[stiff vessel]

Not getting the pin through mob number

[shut bough]

@cyan citrus hyes

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[cyan citrus]

Hello! How can we help you?

[stiff vessel]

Sir im trying from past several months

But its not working

[cyan citrus]

This is not something we can help with through the community, @stiff vessel. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[shut bough]

Can you Tell Me how to retract copyright strikes issue with Tencent

[stiff vessel]

@cyan citrus where exactly i should go

[cosmic cape]

Can you please share me official Tencent gaming buddy website?

[cyan citrus]

This is not something we can help with. You can try to send your concern in the #copyright channel along with a link of your removed video and community team will respond to you in due time.

[stiff vessel]

Ok thanks alot

[cyan citrus]

Following is the official website for Gameloop

https://www.gameloop.com/.

[cyan citrus]

You are most welcome.

[cosmic cape]

Thanks alot@cyan citrus

[cyan citrus]

My pleasure!

[night cloak]

oh ok thanks

[blissful mortar]

need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @blissful mortar. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hope i have time

And Jinx skin is p2w?

[blissful mortar]

#faq help

#faq i need help in chaning of region issuw

[cyan citrus]

What is the issue you are facing when changing your region, @blissful mortar?

[blissful mortar]

i want to change my region to pakistan but i am not reciving sms from number that i am providing in pubg

[storm flume]

Please contact the customer service for further assistance, @blissful mortar. Refer to subpoint 5.4 in #faq for further information.

[blissful mortar]

whre i am asking this question anyone guide mw

[night cloak]

My app is closing automatically when opening it

[cosmic cape]

Guys can you help me

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @cosmic cape.

https://gameloop.com/.

[cosmic cape]

Oh ok

[cyan citrus]

Please add more details about the issue you are facing or share a video recording. Also, mention your device.

[night cloak]

Guys Jinx permanent skin is free?

[blissful mortar]

#faq

[night cloak]

Thats the only skin i want from Arcane

[cyan citrus]

No. You will need to upgrade the rewards with UC to make it permanent.

[night cloak]

Thats the only way?

[cyan citrus]

For how long have you been facing this issue?

[night cloak]

Hi

[cyan citrus]

Yes.

[night cloak]

10hours

I have a problem

[cyan citrus]

Please try to Offload PUBG MOBILE one time. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App. Restart your device.

[night cloak]

Ok ty

but thanks

[cyan citrus]

You are welcome, @night cloak.

[night cloak]

Why crew challenge local points didn't match with regional point..??? My team have 235 on lical and 147 on regional. Why they didn't match???

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Didn’t work

[cyan citrus]

Can you try to reset your device settings one time and restart your device, @night cloak? Let me know if you will need help with that.

[night cloak]

My Post Won’t Post In #clans

It Keeps Saying Failed To Send Message

[cyan citrus]

Do not post invite links in your message, @night cloak.

[night cloak]

I Took Off The Invite Link & It Still Says Same Thing

[limpid oxide]

Unable to recieve code to change region tried many time but not working

[onyx cairn]

Hi @buoyant meteor,

Payments from PMCO Africa will be handled in your respective PMCO Discord server. From there you can ask your team captain if he had submitted the correct data in time.

If you could tell me your team name I can check the current status.

[storm flume]

Please contact the customer service for further assistance, @limpid oxide. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Is there a cool-down for you?

[night cloak]

Right Now Yeah… But Even After The Cool Down, Watch I’ll Show You When It’s Done, It’s Gone Say Failed To Send Message Again

[cyan citrus]

Try again after the cool-down is over, @night cloak. Also, send me the body of your message through private message. Make sure that you remove any links from your message.

[night cloak]

Okay I’ll Send It To You Right Now… & Thanks

[cyan citrus]

You are welcome, @night cloak. Please try again after the cool-down. Also, please use #discord for such issues in the future.

[night cloak]

Okay I Will… Thanks Again

[ivory umbra]

Hello, my account was stolen. Here is all the account information: 1) ID: 5983594791 2) the account was linked to Facebook 3) the name of the cell of the fsb lerix network 4) my Facebook has been hacked and my account has already been deleted. The attacker tied my account to his cell network 5) the account was registered in 2019 and started playing at the end of season 14.

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @ivory umbra.

[exotic grotto]

51300351445

Everyone go report he naded me and I said I would get as much people to report as possible.

I’m keeping my word

[limpid oxide]

@storm flume nothing helpful there I am having serious issue.

[keen lake]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen lake. Remember to read through #faq before asking questions in the support channels.

[keen lake]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen lake. Remember to read through #faq before asking questions in the support channels.

[cerulean scroll]

State your issue

[keen lake]

i can't change my region

i need help to change my region 😫

my pubg mobile id is

5815229553

i want to change my region in Bangladesh

[storm flume]

Please contact the customer service for further assistance, @keen lake. Refer to subpoint 5.4 in #faq for further information.

[keen lake]

please anyone help me

[cerulean scroll]

Read above reply from Dyno

[keen lake]

i can't understand

[cerulean scroll]

If you are facing error while changing your region, contact in game customer services

[keen lake]

they won't help me

[woven cobalt]

Is the poco x3 pro gona support the 90fps ??

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to submit this form to let the developers work on optimizing the game for certain devices, @woven cobalt.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[cyan citrus]

This is not something we can help with through the community. You may try to contact them again.

[thin zealot]

Hello, I accidentally changed my server to (middle east) because i was confused and didn't know anything about this new feature. Please reset my server back to (europe) thank you
ID(5217150928)
And i can't play in middle east server beacuse ping is very high and i can't playing

[cyan citrus]

You will not be able to switch your server again until the cool-down is over, @thin zealot. This is not something we can help with.

[woven cobalt]

@cyan citrus thanks

[cyan citrus]

You are welcome.

[thin zealot]

I can't paly! Until 2 months!!

[cyan citrus]

Again, not something we can help with, @thin zealot. Be more careful next time.

[shut bough]

@storm flume

@cyan citrus

[cyan citrus]

What is it, @shut bough?

[shut bough]

Tencent team can give me 1 last chance

[cyan citrus]

Please refer to the response in #copyright channel, @shut bough.

[exotic grotto]

This isn’t a cheater it’s a toxic teammate who doesn’t understand you’re not supposed to harm your own teammates

[shut bough]

@cyan citrus but there is written you have not permission

[cyan citrus]

Wait until you can send messages again, @shut bough. Also, post the video link or the channel link that got strike. This is not something we moderators can help with.

[shut bough]

Oky tnks

[cerulean scroll]

You can report him under Griefing section, Harming Own Team

[night cloak]

Can anyone explain me from where I send tickets in game?

[cyan citrus]

Are you referring to customer service, @night cloak?

[mental bane]

@cyan citrus I'm trying to transfer my account to BGMI. But can't
any solution?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mental bane.

[crude osprey]

Well thanks for ur help, like a week ago i send a mssg about my acc being hacked, now the hacker has reset my acc, worrth a little more then 2k thanks for jot replying or trying to help me 🖕🏼🖕🏼🖕🏼🖕🏼

[mental bane]

k thx for quick response

[cyan citrus]

Your account security is your own responsibility. This is not something we can help with. You may try to contact the customer service of the social media account and customer service in-game.

[tired fractal]

heyy sorry to bother you, as it turns out the mute switch on my xs max must have turned on without me realising it xD

[worn osprey]

hello i have problem i cant loggin on pubg mobile why ?

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot, @worn osprey.

[worn osprey]

your account will be placed under evaluation . While under evalution you will not be able to log into account on the current Device

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn osprey.

[stoic yew]

Hi I want to change my in game region to pakistan but I can’t link my number

[cyan citrus]

Please try to log into the account with third linked email and attempt to change your region again, @stoic yew. If you are still facing any issues, please contact customer support in-game for further assistance.

[stoic yew]

I forgot my third linked email

[cyan citrus]

Not something we can help with, @stoic yew. Securing your login credentials is your own responsibility.

[unreal thunder]

I have a problem

I want to change region in Pakistan but verification code is not reaching

[storm flume]

Please contact the customer service for further assistance, @unreal thunder. Refer to subpoint 5.4 in #faq for further information.

[unreal thunder]

Can you change my region through UDID

[cyan citrus]

No. We are unable to help you with this through the community, @unreal thunder.

[stoic yew]

Potty game

[unreal thunder]

How can i change my region

[stoic yew]

Can’t even change region without linking number potty game

[unreal thunder]

@stoic yew i think you're right 👍

[loud pewter]

Hi. I need my help. He stole from a hacker💔

He stole my e-mail

Your pubg

[storm flume]

Please contact the customer service for further assistance, @loud pewter. Refer to subpoint 5.4 in #faq for further information.

[loud pewter]

I don't know how to communicate with customer service

I lost a lot of money in my account

I lost about 27,000$🥲

[night cloak]

I was told by customer service to send a ticket from in game account

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @night cloak.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @loud pewter.

[ashen grotto]

hi

[pliant hatch]

Hey @celest shadow are you here

[soft holly]

My account got hacked, so what can i do now?

[ashen grotto]

i was on my way to ace but there was that team who was using hack and they said that they will never be banned

[celest shadow]

Hello, how can I help you?

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @ashen grotto. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pliant hatch]

@celest shadow using hack they kill me i dont understand what kind of hack it is when i saw her he sitting above the jeep i fire on then but they did not take any damage

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @pliant hatch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pliant hatch]

@celest shadow i repot all but they never get ban why 🥲

[vagrant holly]

My account got hacked by someone, so what can i do now?

[pliant hatch]

We what justice

[fossil bridge]

Hey

How many hidden achievements are there in total?

[storm flume]

Please contact the customer service for further assistance, @vagrant holly. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

If you have reported them in-game, please wait patiently for your reports to be processed. You will receive updates regarding your report(s) via the Security Mail under your in-game mailbox.

[celest shadow]

Feel free to ask other veteran players in #pubg-mobile regarding this.

[clever plaza]

can PubMobile suport help me with some detalis cuz we are on the way to find one Scamer that have scame 4 account with invest mor than 40K € in all 4 account @celest shadow

he scamed twiter then have changes from global to the bgmi just to make the unlinks

[upper crown]

hi @celest shadow

I want to talk to a customer about the problem of my account being stolen via e-mail. Is there a solution?

[still thunder]

Can someone please explain to me what’s going on with the Regional Title system… I need grave details to put me at ease! Thanks

Clearly I’m Top 15 in every Specialty Ranking according to my flag but it’s saying different region…

[cyan citrus]

Have you changed your in-game region recently, @still thunder?

[cyan citrus]

This is not possible for your issue. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[storm flume]

Please contact the customer service for further assistance, @clever plaza. Refer to subpoint 5.4 in #faq for further information.

[next bluff]

I am currently Playing in Europe and have reached Ace in this season. Now i want to change my server to Middle East but i am confused about the season records. Will it show Ace rank from my Europe server or new rank from my ME server which might remain platinum or diamond. so which rank it will show?

[urban pine]

How can I get unbanned for all talent matches? I don’t use plug in or jailbreak. NA server

[still thunder]

Only my flag but not the region…

[cyan citrus]

Please try again after Monday, @still thunder.

[cyan citrus]

Accounts that were suspended before or have a history of cheating will be permanently suspended from participating in All-Talent Championship. Please refer to the following announcement for more information. For further assistance with this, you can try to contact the customer service through in-game.

#news message

[night cloak]

Hi

I need help, I had my account linked from Facebook and they shut it down and I don't have a pubg account

Need help pleaseee

😭😭😭😭

[mellow palm]

I want to change my pubgm region to Pakistan

[cyan citrus]

You will need to retrieve your Facebook account first to access PUBG MOBILE again. Please contact Facebook's customer service for further assistance.

[night cloak]

Does not work

😭😭

[cyan citrus]

What is the issue you are facing when changing your region?

[mellow palm]

I can not add my phone number

I'm missing my country events

[cyan citrus]

Not something we can help with.

[storm flume]

Please contact the customer service for further assistance, @mellow palm. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Please help

[mellow palm]

I was try Customer service

But not work

[cyan citrus]

This is not something we can help with through the community, @mellow palm. You may try to contact them again.

[cyan citrus]

There is nothing we can do to help you through here.

[winged spire]

Hello dear support team, I'm also human please understand my situation, I wrote 70+ mails to BGMI CS and 13 mails to PUBG global cs..look my older msg on discord where I requesting you for help..I'm not argue with you I'm calmly and humble requesting you that I'm still have PUBGM GLOBAL VERSION account in which I facing issue for data transfer so please check it out and validate for data transfer..thank you
PUBGM in game name: Astaroth卐MB卐
PUBGM in game ID: 5153343240
Device: Android
Ac link with twitter and gmail

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @winged spire.

[winged spire]

Now with every bot reply from both BGMI and PUBG global side I'm irritating frustrating and going depressed..if any mod available then transfer my message to ERROR 403

[cyan citrus]

There is nothing we can do to help you with this, @winged spire. You may try to contact the customer service in-game and avoid repeating the same question here.

[winged spire]

Excellent work wait I show you how much I tried everywhere.. CS mail+ discord+ in game service in both side

[cyan citrus]

This will not change the fact that we only provide community support, and that only for PUBG MOBILE. We are unable to help you with this in any way. As you have already been answered multiple times, I would suggest to please stop asking about the same thing, @winged spire.

[night cloak]

They stole my pubg account well, so I got it back.

?

??

[cyan citrus]

You have already been answered, @night cloak. Contact customer service in-game and customer service of the compromised social media account for further assistance. Also, please avoid repeating the same question in this channel.

[sudden flume]

My Region is not changing What I do??

[cyan citrus]

What is the issue you are facing when changing your region, @sudden flume?

[sudden flume]

The verification messege was not coming to my phone number

[storm flume]

Please contact the customer service for further assistance, @sudden flume. Refer to subpoint 5.4 in #faq for further information.

[primal yew]

I can't get into the game and I don't know the cause of the problem, but I downloaded the latest update from the emulator and the problem persists

help

[nimble loom]

Can I take my account out of europe? I live in Syria and have created my account in it using vpn

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @nimble loom.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal yew.

[ocean ice]

Someone has added an internal email to my account and is logging into it

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @ocean ice.

[ocean ice]

@cyan citrus It does not work

[cyan citrus]

We are unable to help you with this through the community, @ocean ice.

[ocean ice]

I emailed them two months ago and no answer @cyan citrus

[cyan citrus]

Where did you email them, @ocean ice?

[nimble loom]

And bonus challenge won't be available in Europe? 😓

[ocean ice]

no support in game

[cyan citrus]

No information in this regard.

[cyan citrus]

Please elaborate further.

[ocean ice]

I have contacted them through customer service in PUBG

[cyan citrus]

Can you share a screenshot of their last response, @ocean ice?

[sour trellis]

My twitter account is hacked and suspended, so I can't secure it, and the hacker continues to log into my account, so I can't break the link. Please pay attention to the problem in particular, and thank you.

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for further assistance, @sour trellis.

[sour trellis]

they couldn't help me @cyan citrus

[cyan citrus]

We are unable to help you with this through the community, @sour trellis. You may try to contact them again.

[sour trellis]

There are no options to solve my support issue @cyan citrus

[worn obsidian]

Unable to transfer my pubg mobile account to bgmi

[median jolt]

My account data changed to BDMI will it be possible to change back to global version ?

[median jolt]

Can anyone help me please

[opal onyx]

How can I send a screenshot to support in the game ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @worn obsidian.

[worn obsidian]

Getting this error again n again.. bgmi support team asked me to contact global support for this problem

[cyan citrus]

No. It is not possible.

[median jolt]

But the hacker changed it. While i had reported the id was hacked

[cyan citrus]

The option to add attachments should be available during your conversations. You may find that on the left bottom corner of the screen.

[median jolt]

It’s really not fair

[worn obsidian]

Bgmi support team unable to help us and global as well. I’m disappointed from support team of both pubg global and bgmi. After sending number of emails contacting them everywhere possible they’re still not doing anything to help us migrate our data so that we can play with out friends.. highly disappointed

[cyan citrus]

There is nothing we can do to help you with this, @worn obsidian. You may try to contact the customer service in-game.

[worn obsidian]

I’ve tried.. global in-game support doesn’t have any option related to data transfer issue and bgmi support team do nothing other than asking to contact global support

Where is our fault in this?

[cyan citrus]

Again, not something we can help with through here, @worn obsidian. Please avoid repeating the same thing.

[sullen lion]

so, if i get conqueror this season, wil i get the hoverboard? or to get the hoverboard we need to get 4700points at ace master and then get the hoverboard..or just conqueror with 4400 or 4500 points enough to get the board?

like in solo 4500is conqueror and 4400 is conqueror...is that point enough to get the hoverboard (remedy mission) it says ace master with 4700 points...4700 points is a must or 4500 is conqueror which makes ace master...so automatically inget the remedy mission badges?

[night cloak]

But I don’t see any humans to help me with my issue those are written commands which doesn’t do anything

[cyan citrus]

You will need to record your issue through AI and select the available options to connect to a customer service representative, @night cloak.

[sullen lion]

bunk reply me...

[chrome valve]

Can anyone answer quick question, Does the Clan points reset if u change the clan ? Points For Shop

[chrome valve]

Ty

[sullen lion]

no

[chrome valve]

:)

[warped blade]

Please help I can not change my region.

[sullen lion]

answer mine

[sullen lion]

this one...

[night cloak]

I understood what you are trying to say but as soon I state my issue a.i gives me options which are invalid to my related concerns i.e how could I unlink my email if hacker has linked it to my game account

[chrome valve]

idk sry :(

[warped blade]

Anyone

[cyan citrus]

Not something we can help with. This is up to customer service if they will remove the unauthorized account or not depending on the information you provide to them. Asking about that here will not change anything. We are unable to help you with this in any way.

[sullen lion]

if u have 2 accounts linked login with other account and unlink...or contact whiich acccount got hacked, their customer care and try resetting your passwordd with otp requests...and thenn login if it was successful...

[sullen lion]

reply my query...

[cyan citrus]

That is an exclusive reward for reaching Ace tier consecutively for 3 seasons, @sullen lion.

[night cloak]

Thanks for helping me guys!! I figured it out

@cyan citrus @sullen lion

🙏

[tardy agate]

Hello can someone can help me?

Beacuse in game my Wi-Fi doesn't work

And I can't fix it

[cyan citrus]

You are most welcome.

[cyan citrus]

Please mention your device.

[tardy agate]

Huawei y6s

[quiet inlet]

@cyan citrus how i can unlink my 3 rd link i have lost it

Like year ago and I forgot it

[cyan citrus]

It is not possible to remove third linked email at the moment, @quiet inlet.

[tardy agate]

@cyan citrus

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and reset your device settings one time. You can do it through your device settings > System &updates > Reset > Reset All Settings. Restart your device, @tardy agate.

[quiet inlet]

Then how someone suppose to unlink their email?

[cyan citrus]

It is simply not possible, @quiet inlet.

[tardy agate]

I do this today

And still doesn't work

[cyan citrus]

You may try to reinstall the game completely through Google Play, @tardy agate.

[tardy agate]

And this I do too

And still doesn't work

[cyan citrus]

For how long have you been facing this issue, @tardy agate?

[tardy agate]

From yesterday

[cyan citrus]

Please make a video recording of the issue and share it here, @tardy agate.

[tardy agate]

Oh I cant send videos on discord

I will send screenshot okay?

[cyan citrus]

Please contact customer service through in-game for further assistance with this.

[cyan citrus]

You can. What seems to be the issue?

You are welcome, @neat kettle.

[tardy agate]

Its look like that

And like that

[cyan citrus]

Please share a video recording as mentioned earlier, @tardy agate.

[tardy agate]

But I cant send videos on discord

I can send only photos

@cyan citrus

[cyan citrus]

What seems to be the issue?

[tardy agate]

I have no idea, it is still loading when I enter the game, I cannot start matches, enter the store or anything like Wi-Fi is not working

[cyan citrus]

This is mostly due to an unstable network connection, @tardy agate. Please switch to a more stable internet connection or provide a video recording when you can.

[exotic grotto]

Thank you.

[tardy agate]

I have recorded video but I can't send this there

On discord

[tranquil kayak]

can someone help me? i'm having a little problem with my account it got hacked and the hacker linked an gmail and when i try to unlink it , it shows up that i have to wait 21 days

[tardy agate]

@cyan citrus

[cyan citrus]

What is the issue you are facing when sending the video, @tardy agate?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[tardy agate]

Just I need to have Discord nitro to send videos

And I dont have Discord nitro

This is why I cant send video

[cyan citrus]

You don't need that to send in this channel, @tardy agate. If you are still facing any issues, feel free to upload it to YouTube and send the link here.

[tardy agate]

Ok wait

https://youtu.be/zeBRbrlWAWk

@cyan citrus

[cyan citrus]

Thank you, @tardy agate. This seems like an issue with your internet connection. As you have already applied all the possible solutions, you can try to change your DNS settings and see if it will make any difference. Please refer to #faq sub point 4.3 for further instructions.

If the issue is still persistent, please contact customer support in-game or report the issue through #old in compliance with channel's pinned instructions.

[tardy agate]

Okay

[unreal hull]

Why can't I access growing pack event ???

[cyan citrus]

What is your in-game region, @unreal hull?

[brittle flicker]

Is there anyway to clean ban history?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @brittle flicker.

[unreal hull]

Pakistan

[cyan citrus]

I believe that is a regional event, so it should not be available for everyone, @unreal hull.

[unreal hull]

It should be available for everyone, it is a part of the exclusive treasure event. The rewards may differ in other regions but the event is same for everyone. But I'm not able to access it idk why ?

[tranquil kayak]

they ain't replying to me only bots replies

[cyan citrus]

It may not be available for everyone.

[cyan citrus]

You will need to record your issue and select the available options to connect to a customer service representative.

[unreal hull]

Login to your pubg account and see if it is available to you.

[cyan citrus]

You may try to contact the customer service in-game for further assistance, @unreal hull.

[split wharf]

Hey why encore Black Friday event is not available in the game ??

[unreal hull]

No offense but what's good is this discord channel if you're gonna redirect everyone to in-game customer support.

[cyan citrus]

We only provide community support this platform, @unreal hull. We are not affiliated with customer service.

[split wharf]

It's last is 9 December not showing from today why?? @cyan citrus

[cyan citrus]

What is your in-game region, @split wharf?

[split wharf]

Usa

[cyan citrus]

Please try to logout your account and do a Routine Repair of the game, @split wharf. If you are still unable to find the event, contact customer service in-game for further assistance.

[split wharf]

Yesterday it was showing but today it's not

[cyan citrus]

Please refer to my previous response again, @split wharf.

[night cloak]

Is Parallel voice chat app safe to use while playing pubg mobile?

What does this mean?

[cyan citrus]

As far as it is not interfering with the game in any way, it should be fine, @night cloak.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[night cloak]

I wasnt cheating tho?

[cyan citrus]

Not something we can help, @night cloak. Asking about it here will result in a mute.

[night cloak]

😭

Ok goodbye then

[granite oasis]

By mistake I changed the country Can I have a change country again ?

[cyan citrus]

No. You will need to wait for the cool-down to be over, @granite oasis.

[tranquil helm]

Guys plz I need help

Today I log in smart Gaga emulator and I got ban I didn't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil helm.

[split wharf]

I have done routine repair also yet not showing, it's also not showing in friend account @cyan citrus

[granite oasis]

It's more than 4 months !
Is there any way ? @cyan citrus

[cyan citrus]

Is there a cool-down on your region, @granite oasis? Please describe the issue you are facing when changing your region.

[cyan citrus]

Can you make a video recording of the issue including your region in-game?

[granite oasis]

After one hour it show on

I just want to return to my country @cyan citrus

[cyan citrus]

You did not answer my question, @granite oasis.

[granite oasis]

Can you make a video recording of the issue including your region in-game? Like what ..?

It over how i can make video ... It changed @cyan citrus

[cyan citrus]

That reply was not meant for you, @granite oasis. You may refer to my this response.

[granite oasis]

Ohh sorry @cyan citrus

[cyan citrus]

Can you please include the following details, @split wharf?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country.

[split wharf]

User id : 5412059425
Device: nokia 8.1
Wifi/ cellular: wifi
Country: Ukraine

[cyan citrus]

Got it! Thank you, @split wharf. Could you please try to contact the customer service through in-game and see if they will be able to help you out?

[split wharf]

Ok

[vague flame]

Can you show me where to separate jump and climb button I cannot find kt

[static sleet]

Settings > Basic > Advanced Controls, under Features.

[winged spire]

Can I talk to error 403.. please

[green bridge]

<@&481161015728406538> i need a help

[static sleet]

How can I help you?

[keen hazel]

<@&481161015728406538> i need a help

[green bridge]

@static sleet bro my account is hacked and linked e-mail and i want to unlink e-mail and i have all information about me and my account

can you help me ?

[static sleet]

The Moderator mention is reserved for server emergencies,@keen hazel. Please be cautious when using it.

What is the issue that you're facing.

[keen hazel]

My account has been banned for 10 years due to an unknown reason and I hope to review band because I have not violated the rules of the game.
And I have spent a lot of money on this account, the account name is『SAS』DAMAS.
And the account ID:550849687

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen hazel.

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issue.

[green bridge]

@static sleet i contacted but he is after long time for one answer
i have all information about my account

if you want i send you my all information for you in chat @static sleet

[static sleet]

There is no way I can assist you in this regard, @green bridge. The moderators in this Discord server are not affiliated with the PUBG MOBILE in-game customer server.

Please be reminded that due to enormous number of requests the customer service receives each day there may be a delay before you are responded. Please wait patiently.

[green bridge]

@static sleet ok im waiting but the hacker join my account and ruining my game ☹️

[static sleet]

Unfortunately, there is no viable way that I can assist you aside from directing you to the customer service in game, @green bridge.

[green bridge]

@static sleet ok bro thank you

[civic dove]

@static sleet my account got ban and I am not gonna used any cheats

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic dove.