questions

[tender turret]

Please refer to this sir

[cyan citrus]

We don't answer for them either, @tender turret.

[tender turret]

Then from where can I get support????

[cyan citrus]

You may try to contact the customer service through in-game, @tender turret.

[tender turret]

Oh ok thanks

[cyan citrus]

My pleasure.

[worldly pendant]

hello guys

[halcyon stratus]

I did a message in regional server. Local staff instruct me to DM admin. Admin guided me to email the PUBG OFFICIALS. pubg officials replied me " its a regional issue kindly contact on regional server" 🙃

[worldly pendant]

i hhave problem some one hacked my acc and he add his google play how I can remove it

[rapid bear]

Someone hacked my account and linked his number inside the account and activated this feature on his number and now I can't login I want to delete this verification from my account

[versed glade]

Help me

[steady spade]

Is there anyone who can reply to me, my account has been hacked

[cerulean scroll]

It can be done only by contacting in game customer services

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[steady spade]

Where are the admins here? Where is the person responsible for auditing? My account has been hacked. Please contact me

[charred flame]

Hello

[celest shadow]

Please try again after 24 hours. Once you have received a verification code, try not to request for a new one.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[worldly pendant]

When I want to unlink it they sait “acc hasn’t been linked long enough

[cerulean scroll]

Your social media account should be linked for minimum 21 days, only after that it can be unlinked

[charred flame]

no cheats i'm getting banned from constant data change help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred flame.

[steady spade]

@celest shadow He contacted them through the game and there is no response, what do I do now?

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[worldly pendant]

They keep sending me same msg

[celest shadow]

Please do not advertise here, @short moat.

[celest shadow]

Please ensure that you have provided the support agent with the requested information accurately. Otherwise, they will not be able to proceed with your request.

[worldly pendant]

I send all information first time in game / purchase/ first time I link my email …. But no answer

[celest shadow]

Please refer to the support agent's response. They did not receive the complete details of your hacked account. It is either incomplete or not accurate.

[rapid bear]

I emailed them but they didn't solve my problem

[steady spade]

@celest shadow I hope this as soon as possible and can I get my account back because the hacker caused me to ban my account for 7 days due to the use of third-party tools and today we unlocked the ban on it and then I could not access it What is the use of third-party tools

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady spade.

[worldly pendant]

Can the hacker see my msg that I send to support in game , cuz he can’t use this information for other reasons

🆘

Help

@celest shadow @cyan citrus

[cyan citrus]

No. Your messages can only be visible on your device, @worldly pendant.

[worldly pendant]

tnks sir

[cyan citrus]

You're most welcome, @worldly pendant.

[worldly pendant]

What if I have only 3 screenshots of 3 months ago “cuz I change my payment getaways “

Is that enough

[cyan citrus]

You should provide the exact required information to the customer service, @worldly pendant. Unfortunately, we cannot answer on behalf of customer service as we are not affiliated with them.

[night cloak]

Do you guys Know About Japanese Side? Like Verison stuff like that

[worldly pendant]

Respect sir

[night cloak]

@cyan citrus @celest shadow

[worldly pendant]

I send them all information I hope they can helped me

[cyan citrus]

Is that global version of PUBG MOBILE?

[night cloak]

Kr verison

But Japanese

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

oh lahh okai

Thanks

[cyan citrus]

Do you happen to have a video recording of the issue, @frigid basin?

[cyan citrus]

You're welcome.

[frigid basin]

@cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @frigid basin. You can also submit a report in #old in compliance with the channel's pinned instructions.

[quiet blaze]

@cyan citrus can you help me

[cyan citrus]

How can we help you, @quiet blaze?

[quiet blaze]

@cyan citrus I need gmail of pubg global

so i can mail them my issue

[cyan citrus]

For the customer service, @quiet blaze?

[quiet blaze]

yess

@cyan citrus ?

[cyan citrus]

[e-mail]

Please be advised that email can only be usable for general queries and cheater reports, @quiet blaze.

[quiet blaze]

@cyan citrus querie related to data transfer ?

[cyan citrus]

We don't provide community support for that, @quiet blaze. You may try to contact the customer service through in-game.

[night cloak]

i need hlep

[quiet blaze]

But its banned in India so we can't connect in game to customer service @cyan citrus

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Not something we can help with. We provide community support for the global version of PUBG MOBILE.

[quiet blaze]

@cyan citrus But you guys need to fix that error

earlier it was working but after update its not working

[night cloak]

i want to play pubg mobile
but with my account which is in battleground mobile india version

[quiet blaze]

@night cloak Wow 😂

[night cloak]

😅

[cyan citrus]

We provide community support only for global version of PUBG MOBILE. Therefore, we are unable to help players concerned about any other version, @night cloak and @quiet blaze.

[crude eagle]

My friend account has been hacked, what he can do ?

[quiet blaze]

Yess I Know I am taking about pubg mobile only there is error in pubg mobile so you guys need to check once

[obtuse valley]

Is anyone having issues on the "Exclusive Treasure" event? There's no such event on my side while my other friends has that event

[night cloak]

i am talking about global version only

[obtuse valley]

This event

[cyan citrus]

We can't fix it. We provide community support means we are players like you.

[quiet blaze]

yes but you can inform your head about it please 😩

[night cloak]

Why region selection not working

Help pls

<@&481161015728406538>

[cyan citrus]

This is not PUBG MOBILE. Also, you cannot use that account in the global version of PUBG MOBILE.

[night cloak]

Help me pls

😦

ok i think i can’t explain you my problem

Bunk

[obtuse valley]

Is this event only for selected accounts or no?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[cyan citrus]

Please share a screenshot in English.

[night cloak]

I cant find region selecting

[cyan citrus]

The region change option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @night cloak.

[night cloak]

Ok, why?

[cyan citrus]

Please try to do a Routine Repair of the game and restart your device one time. If the issue is persistent, please contact customer support in-game for further assistance.

[obtuse valley]

The event is bugged on my account, any help??

[obtuse valley]

Okay

Thanks

[cyan citrus]

You may refer to my previous response again.

[cyan citrus]

You're most welcome.

[night cloak]

Ok thanks

[cyan citrus]

My pleasure, @night cloak!

[obtuse valley]

Yep still not showing, thanks for the help tho

[obtuse valley]

May i ask what would be the subject on the bugged event for the customer service? The CS does not have any option for it (?)

[cyan citrus]

You should select the available options and record your issue to connect to a customer service representative, @obtuse valley. Sadly, I'm not completely aware of the process for your issue.

[obtuse valley]

Ohh okay, I'll try. Thank you again

[cyan citrus]

Anytime, @obtuse valley. You're most welcome.

[lapis flax]

I have a bezeless screen and have frequent unwanted touches at the right edge of screen anyway I can stop that?

Wish there's a option to remove edge touches

[cyan citrus]

Please mention your device, @lapis flax.

[vivid iris]

@cyan citrus My account was banned and I didn't break the rules, please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid iris.

[slate turtle]

Good evening, I have a problem from season 19. I can't play crew challenge or create my own crew.
How can I fix the problem? Thank you for your attention.

[cyan citrus]

Accounts that were suspended before or have a history of cheating will be permanently suspended from participating in All-Talent Championship. Please refer to the following announcement for more information, @slate turtle. For further assistance with this, you can try to contact the customer service through in-game.

#news message

[gleaming swift]

Hello., anyone help me please

Anybody in their online

[lapis phoenix]

Speak

[gleaming swift]

I was mistakenly change the region to Germany and i want bring back on my region india within before 150 days because i need account transfer on Bgmi

Help me bro pls

[lapis phoenix]

Sorry but its impossible to change region before the change cooldown time ends

I had same problem as yours before

[gleaming swift]

Okay bro 😰

Thanks😀

Can i contact us #tencentgames support s

If its possible or not..i try to ingame customer support but the conversation is ended quickly 🥺

[cyan citrus]

You cannot do that for your issue, @gleaming swift. There is no way you can change your server before the cool-down time is over.

[fallow turret]

You have to wait until you can't i hope you understands Thank You and there's no other way without waiting...!

[gleaming swift]

Okay thank u buddy 😘

[cyan citrus]

You're most welcome, @gleaming swift.

[storm flume]

Please avoid going off-topic, @gleaming swift. You may have unrelated conversations in #chat.

[gleaming swift]

Okay sorry ive take over advantage sorry

BoT

[acoustic oasis]

Landing glitches ever damn time

[cyan citrus]

Please add more details about the issue you are facing and share a video recording if possible, @acoustic oasis.

[muted mountain]

What is this error

@static sleet

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @muted mountain.

[slate flower]

Hello, i have recently moved to Pakistan and i have created my account in Germany, so please help me to change my region

[cyan citrus]

Is region change option missing in your account, @slate flower?

[slate flower]

No dear

Its showing Germany

And also let me how to detect email which is linked with the account

I have never link any 3rd link with the account i dont know from where it came and linked

Before this last update it didn’t showed that any email was linked

Im really confused

[cyan citrus]

Safeguarding your login credentials is your own responsibility, @slate flower. You can try to look for keyword ''PUBG MOBILE'' in your available emails. This is not something we can help with. Also, if you believe that the email linked belongs to someone else, you can try to contact the customer service through in-game.

[left forum]

Hello i want to change my region to pakistan from France but they dont send me verification code

Plzz help me

Im very upset

[cyan citrus]

You can change your region after tapping on ''Change'' option.

[storm flume]

Please contact the customer service for further assistance, @left forum. Refer to subpoint 5.4 in #faq for further information.

[slate flower]

@cyan citrus there is no one to help on customer support

[cyan citrus]

We will not be able to help you with this in any way, @slate flower. We only provide community support through this platform.

[left forum]

Yes bunk u r right

[slate flower]

@cyan citrus im tyring to change but when i tap ok the change button it requires mobile number

[past charm]

Will we get African server?

[left forum]

What i have to do

[slate flower]

I didnt register my email or mobile number with pubg ever how they can ask me

[left forum]

Same problem but i enter my mobile number but they dont send me verification code

[slate flower]

When i enter my mobile number i didnt get any code

Yes

[left forum]

Same problem

Why we are not getting any code

[cyan citrus]

Again, not something we can help with, @left forum and @slate flower. You can try to contact the customer service again or report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

No information regarding this. Please feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[left forum]

Pubg is full of problems and glitches they are only focusing on updates

[cyan citrus]

Feel free to provide your feedback regarding any issues through #old, @left forum.

[acoustic oasis]

There is the landing glitch

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @acoustic oasis. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hello, my finger pattern is keep getting reset after I change it, I’ve being switched from 5 finger to 6 recently, but it keeps pops back to my 5 finger position and randomly changes my original 5 finger position. Can you teach a way to fix that?

[cyan citrus]

Please mention your device, @night cloak.

[night cloak]

@cyan citrus iPad Pro (12.9 inch)

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @night cloak.

[night cloak]

Ok I will try.

[heavy vortex]

Why my emote doesn't work? 😵‍💫

[cyan citrus]

Does that only happen in TDM, @heavy vortex?

[heavy vortex]

TDM and classic both, only works in lobby page

[night cloak]

@cyan citrus it worked after I tried to repair my game, thank you so much!

[cyan citrus]

Glad to hear that, and you are most welcome, @night cloak. Please do come back again, should you have any other concerns.

[cyan citrus]

Does that only happen with specific emote? Could you please make a video recording?

[heavy vortex]

Only with steel soldier set emote.

It's too late to record and battery low, but when I click on it nothing happens, just the message.

[cyan citrus]

Please share a video when you can, @heavy vortex. Unfortunately, I don't have this emote to test it myself.

[heavy vortex]

Okei

[fickle notch]

Can anyone help me complete these challanges? I dont know where to find vi

[tepid sapphire]

I can't collect what should I do ?

The bonus challenge point

[heavy vortex]

You can find Vi in the Champion Arena (blue color P) it is the one other than the 🎓 hat island.

[fickle notch]

Thanks i will try right now.

[tepid sapphire]

Can anyone help me ?

[heavy vortex]

Did you ranked up this week?

[tepid sapphire]

Yes a little bit I guess

[heavy vortex]

You receive bonus voucher for reaching a tier higher than the previous week

[tepid sapphire]

That's mean I need to go to platinum ?

[heavy vortex]

If you've been gold 3 all week, that might be the reason you can't collect as no increase in tier happened.

[fickle notch]

Where did you find tier rush? Im new at game and i dont know much

[heavy vortex]

Even gold 2 works.

[tepid sapphire]

In weekly report

[heavy vortex]

It should be more than the one from previous week.

[fickle notch]

Oh thanks

[tepid sapphire]

Thank you so much ❤️

[fickle notch]

Im on plat 4 and didn't even know that existed lol

I claimed it without any problem

[mystic kernel]

Sir my region is not changing I have completed the time

Can u help me please

Sir

[cyan citrus]

What is the issue you are facing when changing your region, @mystic kernel?

[rapid bear]

Someone linked his number to my account and now I can't log in and I don't know what to do

[mystic kernel]

My region is not changing

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[cyan citrus]

What is the issue you are facing when changing your region?

[mystic kernel]

No confirmation code is coming on my number

[storm flume]

Please contact the customer service for further assistance, @mystic kernel. Refer to subpoint 5.4 in #faq for further information.

[mystic kernel]

Can you help me

Plz

Plz sir

@cyan citrus
No confirmation code is coming to my number

[cyan citrus]

Not something we can help with, @mystic kernel. Please contact customer support in-game or report the issue through #old in compliance with channel's pinned instructions.

[frank rain]

Pleas help me

So I was gonna make a connection between me and my girlfriend but I can’t because there is nothing there to make senergy

Here is. a quick screen shot

She is not on the list and we have more than 100

[cyan citrus]

Please tap on ''View the Synergy of all Friends'' and see if she is available there, @frank rain.

[frank rain]

Yes she is

But some how I can’t request a lover connection

[cyan citrus]

If you or your friend has disconnected each other recently, you will need to wait at least 7 days to make a connection again, @frank rain.

[frank rain]

No we never mad a connection before or disconnected each other

[cyan citrus]

You may try again after 7 days, @frank rain. If you still require further assistance, please contact customer support through in-game.

[frank rain]

No no I’m sorry if I’m not being clear but I am not seeing her to realest a connection

[cyan citrus]

You may need to wait until you can make a connection with her again, @frank rain. At least for 7 days.

[frank rain]

We never made any connection this is the first time

[cyan citrus]

You can try to contact the customer service through in-game, @frank rain. We cannot help you any further with this.

[vague flame]

Hey bunk do you know when ranked tdm is comming back

[marble pumice]

Hello,
my personal account, someone hacked it and is using it now, and I would like to get it back. Thank you for your cooperation
id51505040070

How can I recover it knowing that Facebook has also been hacked?

[static sleet]

Please contact the customer service in-game and the customer service of the compromised social media account for further assistance with this issue, @marble pumice.

[cyan citrus]

No information in this regard. Please keep an eye on #news for future announcements.

[marble pumice]

How do I contact them I can't login to my account

[static sleet]

Please refer to subpoint 5.4 in #faq for information regarding how to reach out to the customer service in game, @marble pumice.

[grave schooner]

Why are settings being changed automatically!!!!
Cause i woke up and my settings changed specifically sensitivities..
And am not the only one experiencing this even some of my friends

[cyan citrus]

Please mention your device, @grave schooner.

[grave schooner]

Samsung

Mobile device

You need the make its a A20s

[marble pumice]

How can I go back to this point?

[static sleet]

Tap/click on the following channel, #faq, then browse down to the subpoint 5.4 and read the instructions on how to contact the customer service.

[grave schooner]

@cyan citrus

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @grave schooner.

[grave schooner]

I did that

[grave schooner]

Nothing got fixed like ngl I've been playing since S2 but this season is getting more hectic to play the bugs are too manyy....
Due to that ill have to get back to cheer park to find new sensitivities

[timid folio]

I’m trying to share my layout with a friend. So I send him the layout code and he enters and it says “code expired” I’m not generating new codes or changing layout once I share the code. Any ideas?

[brittle condor]

How do I contact the officials or anyone from the support?

[wise notch]

Hello. I was ingame then ping went from 30ms to 600+ then the recon button showed up, i kept pressing reconnect but still couldnt. I restarted pubgm but theres no prompt to reconnect to game when i got in. I press find match but it says im still in game. I restarted phone still same. Its been 15mins or so still says the same that Im in a match. This is the first time this happened.

[cerulean scroll]

State your query here, someone from discord support team will assist you.

[lunar perch]

Is metro Royale going to return?

[cerulean scroll]

Which device you use to play game?

[wise notch]

Oneplus 8 pro

[cerulean scroll]

Please try to do a Routine Repair of the game, clear game cache and reset your network settings through device settings > Connection and Sharing > Tap Reset Wi-Fi, mobile networks, and Bluetooth > Reset Settings > Tap OK. Restart your device.

[cerulean scroll]

Yes, it should be back in 3-4 days keep an eye on #news

[wise notch]

I was gonna do the steps but its ok now. Idk how. I didnt do anything. I also reported it ingame maybe that helped. Also that game isnt in my match history, it didnt count? Ty for replying

[cerulean scroll]

This is possible that it didn't count. From next time if this happens again kindly post it in the #old in compliance with channel's pinned instructions.

[wise notch]

My bad. Will do sir. Ty

[neat mirage]

Hello, if I upgrade and the time limit for the item is 3 days, will it be given to me or does it have to be in stock?

[cosmic maple]

If you dont upgrade them you’ll get them for three days but if u upgrade them you’ll get them when u reached that level and permanently

[strong blaze]

need UC help

[brave wolf]

https://www.midasbuy.com/ot/homepage/pubgm?from=__mds_buy_pubg.dc_global

you can buy there.

[strong blaze]

thanks

[charred sparrow]

My pubg event not show

[upper quarry]

Please help me for changing my region

[cerulean scroll]

You can change it from in game settings

[knotty pecan]

fix the god damn teleportation, i have died because of it for months now

[charred sparrow]

Please help me my pubg event not show

[radiant cove]

Hello

[stiff spindle]

Hello i need help my account is hacked

[radiant cove]

I need help plzz I can't change my country

[stiff spindle]

Now i have no access but i have prove only

[true olive]

Lol that looks sad and funny at the same time

[foggy wagon]

The enemies in Champion Island are invisible. Is this a glitch?

[charred sparrow]

My pubg in Pakistani event not show

[cedar elbow]

im pushing conqueror my rank not increased every time my rank 1.00% pls help

[knotty pecan]

look at who has 100th

[radiant cove]

Need help plzz can't change my country

[cerulean scroll]

You should contact in game customer services

[cerulean scroll]

Please login through your email and try to link your phone number again and see if you will still face the same issue .

[cerulean scroll]

Routine repair your game and if issue persists kindly Post your issue in #old in compliance with channel's pinned instructions

[cerulean scroll]

Which event you are referring to?

[radiant cove]

Event means ?

Thanks for ur reply though

I m logged in with 3rd mail link

Still it asks for mobile numbe

And I can't link mobile number aswell

[lethal skiff]

Please enable 90fps in PocoX3Pro Mobile

[eternal garnet]

Region change

[heavy vortex]

@celest shadow

[soft wren]

I need to change my region to Pakistan but the verification code ia not comming to the phone number

<@&481161015728406538> I need to change my region to Pakistan but verification code is not comming to the phone number

@celest shadow help me

[storm flume]

Please contact the customer service for further assistance, @soft wren. Refer to subpoint 5.4 in #faq for further information.

[celest lark]

@storm flume sir my number linked is not showing why only email linked available why

[night cloak]

@storm flume @soft wren

Hey Pubg Mobile Team, i really need your help, i accidentally changed my country/region today, it was a mistake. my country region is Bangladesh and i accidentally changed it to Singapore. In that case i need your help ASAP. i can give you all type of prove that I'm from Bangladesh region. Please help me out. It was a mistake that i make today. i hope you guys help me to change my country/region to Bangladesh.
pubg id: 51244300118
character name: TIGER×SiaM

#questions
Hey Pubg Mobile Team, i really need your help, i accidentally changed my country/region today, it was a mistake. my country region is Bangladesh and i accidentally changed it to Singapore. In that case i need your help ASAP. i can give you all type of prove that I'm from Bangladesh region. Please help me out. It was a mistake that i make today. i hope you guys help me to change my country/region to Bangladesh.
pubg id: 51244300118
character name: TIGER×SiaM

[heavy vortex]

You will to wait for the cool down to end, in order to change your region again. @night cloak

[night cloak]

@heavy vortex is there any way to change it now .?

[heavy vortex]

Nope

[night cloak]

if pubg mobile team help me, then.?

[soft wren]

@heavy vortex i have no cooldown but when i go to change my region to Pakistan it says enter your phone number and after it no verification code comes to me

[heavy vortex]

Waiting for the cool down is the only way. @night cloak

[night cloak]

@heavy vortex it's my bad 😵😓
thanks for your response ❤️

[heavy vortex]

If you have email linked to your account, log out from game then login using the email. Enter your number without 0 and generate code again. If it doesn't work contact in game customer service.

[soft wren]

@heavy vortex i tried everything but no response from customer support thatswhy i asked for help on discord

[heavy vortex]

Please refer to this.

[soft wren]

@heavy vortex did this too

[quick radish]

Hi pubg mobile team can u fix bug on miramar door thats u can go through stair?because im just died because enemy use that bug ):

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quick radish. You can also submit a report in #old in compliance with the channel's pinned instructions.

[balmy gate]

Why its showing Diffrent location , My region is pakistan and City name kotli Azad kashmir,pakistan

[cosmic maple]

It’s showing the same thing u just said

[idle heath]

Anyone know, how to fix landing on water glitch? map dosent load perfectly

[balmy gate]

O select my city but its showing diffrent location

[cosmic maple]

That’s either internet or device problem

[cosmic maple]

It is showing kotli

[balmy gate]

Don't land on hotdrop

[balmy gate]

Yes but its showing difrent location i am not ranked on my city becoz of diffrent location

[cosmic maple]

Do u live in kotli?

[balmy gate]

Yes i live in kotli but now at Saudi arabia but my region is pakistan kotli

Is set the city of my freind account theres no problem but in my account i face problem

[cosmic maple]

Yes u changed it to kotli when u were there u have to wait till timer ends then u can change it to saudi

[balmy gate]

But saudi arabia too much high compitition

[cosmic maple]

Go to settings then account and safety

[balmy gate]

World ranking all thing is ok but in city showing diffrent loction city and world country same then why

[lean zephyr]

@heavy vortex umm ma'am can u me pls

Im having problem with account transfer and bgmi said I have to contact to gobal, problem is my account region is Egypt, and that's why i can't transfer my account

[cosmic maple]

So change ur region to India then do the transfer

[lean zephyr]

I can't there is a cool down

[cosmic maple]

So u have to wait because there’s no way u can do it before cool down

[lean zephyr]

That's the problem

Dec 31 is last date to transfer

And cool down end at feb

[cosmic maple]

No on can do that I’m sorry

[lean zephyr]

Im Damned 🙂

[cosmic maple]

Yup may u Rest In Peace

[lean zephyr]

☠️

[harsh beacon]

Guys please help me I got bannd when I'm streaming on Facebook with out reason I spend almost 40thousend I'm my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh beacon.

[neon shore]

@heavy vortex how to complete this achievement ??

[heavy vortex]

It only seems like a fan art, nothing official.

[neon shore]

@heavy vortex ohh ok

[lunar radish]

Cash back ban account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar radish.

[river ibex]

How to Stop Resource pack auto download permanently

[nocturne mango]

My account get hacked help

[buoyant cosmos]

How can I download maps and texture pack? Keep getting network errors....

how to fix it

[nocturne mango]

my friends login use email and unlink tweetr and link use hes account

[night cloak]

@nocturne mango Please contact the customer service.

[nocturne mango]

i try but he say dont ask to cs

[night cloak]

@buoyant cosmos Just try with mobile data. You can shareit the maps from your friends tho.

[buoyant cosmos]

already did on my 5g data

[night cloak]

@nocturne mango You say “you have to.”

[buoyant cosmos]

still doesnt download

[nocturne mango]

what ?

[buoyant cosmos]

i been doing it for the past 10 mins

......

[nocturne mango]

He said he was busy

[obtuse anvil]

If your acc gets hacked best thing to do is ban it lol

[night cloak]

@buoyant cosmos It is usually a data issue, gets fixed by switching to a different source. If you still don’t get to download, you need your friends’ help.

[buoyant cosmos]

wym by my friends help

[night cloak]

@nocturne mango He can contact them now, no worries.

[buoyant cosmos]

i tried everything lol

[night cloak]

@buoyant cosmos Shareit their map data.

[buoyant cosmos]

turning on a vpn

how do i do that

i havent played in months and wanted to play yesterday with my bros

and couldnt because i couldnt download the maps

[night cloak]

Map datas are saved in the Android/data folder.

[buoyant cosmos]

im not on a andriod

on a iphone

[nocturne mango]

what if hacker baned my account?

[night cloak]

Oh then reinstall the game. No alternative way for iOS.

[buoyant cosmos]

dam

lets see i am doing it rn

[night cloak]

@nocturne mango If it is banned, then you are out of luck.

[river ibex]

I wanna know about Thailand server Event and local shop items if anyone is Thailand server

[nocturne mango]

sadd 🥲

[night cloak]

[buoyant cosmos]

i redownloaded it and i am stuck on the updating download list screen

on a loading screen

[night cloak]

@buoyant cosmos Did your friend download the maps?

[buoyant cosmos]

yea

bruh now pubg is bugged now

smh

[buoyant cosmos]

ok i need someone to point me to a developer or someone that can help me fix this issue, I downloaded pubg on my 11 pro max and can download the maps, and texture etc etc. but on my 13 pro max i cant even download anything all i get is connector error (network error) and on the 11 pro max everything downloaded fine without issues..... after deleting and reinstalling the app i get stuck on a loading screen for 3+ mins to check a update list.

[timber hull]

Is it possible for me to change my region( to the region I'm in) without waiting the required period?

[heavy vortex]

Nope.

[coarse dirge]

Hey!
How can I unlinck the E-Mail? It was hacked by someone, so I created a new e-mail, but I can't unlink the hacked one...
Please, help me! The support said that it's impossible to unlink E-Mail. Why??

[sick shale]

Please understand that we are not affiliated with the customer support team and are unable to assist with account related issues here.

[timber hull]

Ohk thanks!

[dusky parcel]

plz help me my account frozen for 2 months without using hacks😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky parcel.

[buoyant cosmos]

stop using a emulator

lmao

its a mobile game for a reason

[surreal lynx]

Where should I report telegram groups? ( Account sellers)

[storm flume]

Please avoid going off-topic, @buoyant cosmos. You may have unrelated conversations in #chat.

[cyan citrus]

Please feel free to report them through the following link.

http://cheat-collect.pubgm.cc.

[surreal lynx]

Ok thanks

[cyan citrus]

My pleasure!

[silver blade]

How to download HD Graphics pack?

[silver blade]

@cyan citrus plz

[cyan citrus]

You may try to download the remaining resources with the download option available in your lobby interface, @silver blade.

[silver blade]

Is there any other way?👀

[cyan citrus]

Not that I'm aware of, @silver blade. That option is usually available when you first time install the game.

[silver blade]

Ok, thanks for your precious time

[quiet blaze]

@cyan citrus why its showing this when I'm trying to unlink my twitter account

[cyan citrus]

You will need to have the social media account linked for at least 21 days to remove it again, @quiet blaze.

[cyan citrus]

You are most welcome.

[blazing phoenix]

I was training in training grounds but suddenly all my gyroscope sensitivities were reset???

I tried to revert back to my old sens, but it feels off and when i fire my gun, the sensitivity feels sluggish

[cyan citrus]

Please mention your device, @blazing phoenix. Also, make sure that you upload your sensitivity settings to the cloud.

[blazing phoenix]

Iphone pro max 11

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE and reset your device settings one time, @blazing phoenix. Restart your device. Let me know if you will need help with any of that.

[blazing phoenix]

Reset my device settings?

[cyan citrus]

Yes, @blazing phoenix.

[blazing phoenix]

I see, i'll do that and get back to you, thanks for helping

[balmy gate]

Why its showimg Diffrent location

[cyan citrus]

Could you please elaborate, @balmy gate? Are you asking about the new feature or facing any issues?

[balmy gate]

Yes I set my City but its Showing Diffrent Location

[twilit rune]

• Kindly fix the landing glitch, you land on the roof for instance-n-start looting, after 2-3 seconds it shows that you are at the bottom and outside the building > it's really annoying
• I can hear the in-game lobby music for some weird reason even though I turned it off
• Microphone still gets glitched
• When you turn off the Microphone > it also automatically mutes the teammates

[cyan citrus]

Could you please make a video recording and share it here?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @twilit rune. You can also submit a report in #old in compliance with the channel's pinned instructions.

[balmy gate]

Yes i will send here video

[balmy gate]

My region is pakistan but its showing diffrent location

[cyan citrus]

Did you change your in-game region recently, @balmy gate?

[balmy gate]

Yes may be 4 days ago i changed my Region From Brazile to Pakistan and Virfy Mobile number via otp

[cyan citrus]

You may need to wait until you will be ranked again in your own region, @balmy gate. Try again after after Monday or contact customer service in-game for further assistance.

[balmy gate]

If i am not ranked then they will Show Unrakand but my problem is difrent regions

[cyan citrus]

Because you have recently changed your region, @balmy gate.

[dapper meteor]

Good evening
Someone hack my account and he linked with his email , but I can login to my account by Twitter and apple id
I need unlink the email from my account
I’m ready for any Proof that the account is mine .

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @dapper meteor.

[balmy gate]

Then ok i will wait a few days then i will check again what is the problem

[dapper meteor]

I talked to support and They asked for proofs and I sent them, except for one proof, which is the date of account created, and I cannot know the date the of account created.

I’m ready for any proofs like bills or something

[fathom void]

@lime juniper @celest shadow @cyan citrus please see this video....

[dapper meteor]

@cyan citrus

[celest shadow]

Can you please elaborate on your issue?

[hollow dragon]

Hi sir please help me

[celest shadow]

Hello, how can we help you?

[fathom void]

no firing sound.......

@celest shadow

[celest shadow]

Does this still happen after you restarted your game?

[fathom void]

Yes.

[celest shadow]

Please perform a routine repair from the login menu and let us know if this resolves the issue.

[azure pollen]

I can't get verification code of region change why ?

[vivid spruce]

I want change my region hungry to Pakistan

[storm flume]

Please contact the customer service for further assistance, @azure pollen. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

What is the issue you are facing when changing your region?

[fathom void]

Ok

[night cloak]

hello

can anyone help me for gameloop"

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @night cloak.

https://gameloop.com/.

[night cloak]

its only about pubgmobile

but the game when i try to open

gives error 1

code 1

what should i do now

its not opening

[cyan citrus]

Not something we can help with, @night cloak.

[night cloak]

😩

[sleek kiln]

@cyan citrus i tried restarting game, restarting the phone, and redownloading the game but I still cannot claim my outfit

[hearty quail]

Please help me pubg mobile account frozen issue

Pubg ban me without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty quail.

[gleaming swift]

I mistakenly change the region to germany pls bring back the region to India before Cooldown time

Help me please pubg mobile because i want to transfer a account to BGMI

Pubg character ID: 5229950771
EMAIL: [e-mail]

Help me! please pubg mobile

[subtle bison]

I can't hear the any shots or any sound in tdms sometimes after the recent update.

[cyan citrus]

You will need to wait for the cool-down to be over to change your region again. There is no other way.

[cyan citrus]

Could you please mention your device?

[subtle bison]

Iphone X

The issue is not only happening to me but with my friend too (Ipad Pro)

[cyan citrus]

I believe I told you before to contact the customer service for that.

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE and reset your device settings one time. Restart your device. Let me know if you will need help with any of that.

[gilded thunder]

Hello, I am Uc seller, and I want to become official reseller. Please help me

I have website and everything. Now i am workgin with dubai firms, but I want to be official reseller

[cyan citrus]

We only recommend players to buy UC through official sources, @gilded thunder. Mentioning about such activities will result in a permanent suspension from the server.

[gleaming swift]

But, i watch some youtube videos they are start a conversation to Ingame customer support to #tencentgames support.

And i also tried that way until the conversation will be ended.

[gilded thunder]

Can you provide me with thw link of official sources?

[hardy vessel]

I have mistakenly changed my server, So please you help me how to back to my Asia Server in few days but less then 60 days

[cyan citrus]

Customer service cannot help you to change your region before the cool-down time is over. Also, we are not affiliated with customer service, so you may try to contact them through in-game.

[cyan citrus]

We recommend you to buy UC only through in-game or following website.

https://www.pubgmobile.com/pay.

[cyan citrus]

You cannot change your server before the cool-down. You will need to wait for that to be over.

[subtle bison]

Will the repair fuction reset my game settings?

[gleaming swift]

What is the another way to transfer a account to BGMI with a Europe Region @cyan citrus

[gilded thunder]

But it is expensive, I want to get discount.What can I do for it?

[blazing timber]

Why did the rider fall after my glider exploded.

[cyan citrus]

It will only remove the update files. I will recommend you to use it on your own risk.

[cyan citrus]

Nothing. The only recommended methods are above. If there will be any events, you can find them on the website or in-game.

[cyan citrus]

Not our concern. We provide community support only for PUBG MOBILE.

[cyan citrus]

Can you please add more details about your concern or share a video recording?

[gleaming swift]

Okay Thank u 😘

[cyan citrus]

My pleasure, @gleaming swift!

[blazing timber]

It happened after the latest update. Before that, the rider would continue to glide even after the glider exploded.

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions, @blazing timber.

[hearty stream]

I want PUBG to help guys

I Want to report

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hearty stream. Remember to read through #faq before asking questions in the support channels.

[hearty stream]

Cheating report

[cyan citrus]

Do you want to report a cheater in-game or online PUBG MOBILE cheating content, @hearty stream?

[blazing timber]

Video recorder

[cyan citrus]

This is not PUBG MOBILE, @blazing timber.

[storm flume]

Please do not use languages other than English, @rough arch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[blazing timber]

Sorry

[cyan citrus]

No worries.

[subtle bison]

@cyan citrus Didn't work

[hearty stream]

Yes I want report cheating player

[cyan citrus]

Have you tried to Offload PUBG MOBIEL and reset your device settings as well?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @hearty stream. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please do not use languages other than English, @gleaming shell. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gleaming shell]

I want help, my account was stolen via Gmail and I want to recover the account, but all the data has been changed

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @gleaming shell.

[gleaming shell]

I want help, but I don't know how to reach customer service. I want help

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service, @gleaming shell.

[hollow laurel]

Hello Gyz, How can i change my region because i am not getting sms.

[storm flume]

Please contact the customer service for further assistance, @hollow laurel. Refer to subpoint 5.4 in #faq for further information.

[hollow laurel]

i am on Emulator Right now

help me

[cyan citrus]

You have been answered, @hollow laurel.

[hollow laurel]

But it did't helped...

[cyan citrus]

This is not something we can help with through the community, @hollow laurel.

[heavy vortex]

@cyan citrus video you requested.

[cyan citrus]

Thank you so much. Could you please add the following details here or through my private message, @heavy vortex?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[heavy vortex]

Dm

[cyan citrus]

Sure.

[winged pewter]

@cyan citrus why we fill form for 90fps devices whats matter?

[cyan citrus]

If you cannot find the 90 FPS option in the game, and if your device has required specifications like Refresh Rate and other hardware specifications, you can submit that form to let the developers work on optimizing the game for certain devices, @winged pewter.

[winged pewter]

@cyan citrus ohh! Ok sir thank you its nice info ..but i have very low device low graphics 😔

[cyan citrus]

You are welcome, @winged pewter.

[vagrant tulip]

@cyan citrus can we submit the form for 90fps for higher graphics like hd and hdr or its just for smooth?

[cyan citrus]

I'm not sure, @vagrant tulip. The form is basically for the devices that does not support the 90 FPS option in-game at all.

[vagrant tulip]

Oh alright thank you Bunk

[cyan citrus]

You are welcome, @vagrant tulip.

[brave wolf]

None of them support 90fps higher than smooth graphics

[plush phoenix]

My account is not transferring to bgmi please help it shows your account is ineligible for account transfer services is currently ineligible for account transfer services

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @plush phoenix.

[vagrant tulip]

Oppo does on hdr 90fps

Samsung s10 plus 60fps on hdr

And the powerful m1 chip 40 fps

And no 120fps on smooth

[dusky lake]

Xsuit level 5 emote not working in cheer park

[cyan citrus]

I believe you have not equipped the outfit that includes the emote as stated in that notice, @dusky lake.

[dusky lake]

Check my screen shot I have equipped this outfit

[cyan citrus]

Which emote are you trying to use exactly, @dusky lake? Please make a video recording and share it here.

[versed laurel]

Hello, I have 1 account that I have not entered for 3 years. I have most of the information, but I can't log into the account. The reason is that I closed the gmail that I connected to that account last year. Please help me. I have a lot of proof that that account is mine. I can send it via DM.

[dusky lake]

Spawn Island emote

[cyan citrus]

If you do not have access to any social media account that was linked to the account, it will not be possible to retrieve your account. You will need to retrieve your social media account first.

[cyan citrus]

Please share a video recording.

[dusky lake]

Ok wait moment

[versed laurel]

Is it possible to get back gmail that I closed a long time ago? I have all the information.

[cyan citrus]

You can try to contact the Google's customer service for that, @versed laurel. This is not something we can help with.

[versed laurel]

ok

Thank for helping

[cyan citrus]

You are most welcome, @versed laurel.

[night cloak]

hello i am from pakistan but my in game region is turkey i cant change it from in game settings can some body help me with this .?

[cyan citrus]

What is the issue you are facing when changing your region, @night cloak?

[night cloak]

when i enter my country number to change my region some time it says too many actions try again and when i enter it again its says parameter error

[cyan citrus]

Please try to log into your account with third linked email and attempt to change your region again, @night cloak.

[night cloak]

hmm i did but it shows same error :/

[cyan citrus]

Please contact customer support in-game for further assistance or report the issue through #old in compliance with channel's pinned instructions, @night cloak.

[night cloak]

hmm oke thanks

[cyan citrus]

My pleasure, @night cloak!

[red plaza]

Hello can anyone tell how how can I find my date of registration

I mean the date I make account on pubg

[cyan citrus]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this, @red plaza.

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[red plaza]

I have unlinked my first social media account and now I have linked the account which I use

So it’s not possible

[cyan citrus]

Not much we can help with, @red plaza.

[red plaza]

Then

It mean not possible

[cyan citrus]

You can try to contact the customer service for that, @red plaza.

[winged pewter]

Anybody get reward for pubgm beta bug report send?

[cyan citrus]

Rewards are not guaranteed for reporting bugs, @winged pewter.

[winged pewter]

Ohh! Ok thanks for info 👍🏼

[cyan citrus]

My pleasure!

[sullen arch]

#questions

[night cloak]

Is there any way to delete my pubgm account?

[potent elk]

What do these give (there isnt any video about them nor anything on Wikipedia)

[night cloak]

Time limited items.

[night cloak]

Settings > basic and bottom left next to “log out” button.

[night cloak]

oki

Unlink an authorized user on account and get rid of that login option for the account asap (not 7 days)

[night cloak]

The only option is to contact customer service, there’s no other way.

[night cloak]

[night cloak]

It’s only possible for accounts in the European Economic Area.

[night cloak]

Where do I go to customer service

[celest shadow]

Please refer to subpoint 5.4 in #faq for further information.

[sleek kiln]

Its not working tho :(

[bronze idol]

How do i leave my crew? seems like ive forgot where it is smh

[night cloak]

Matches > top left > click crew , click on your avatar.

It’s not helping where do I go for additional support

What is the email to contact them?

Hacker on tim tok?????

[night cloak]

Its stated in the #735483472432594994.

Way he is not get ban???

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[night cloak]

I can't I don't no wait problem

He is not work the link

He is level 53

The link not work

[stoic turret]

I want to change my region.

Can anyone help me?

[cyan citrus]

You can select ''Others'' option.

[cyan citrus]

What is the issue you are facing when changing your region?

[stoic turret]

Link connect to mobile number is showing error

[night cloak]

How is support helpful??

[stoic turret]

now my region is USA but I want to change it in pakistan

[night cloak]

Like wtf

[night cloak]

I did that nothing happened wait is the problem

[cyan citrus]

What do you mean by nothing happened? Please state your inquiry more properly, @night cloak.

[night cloak]

Aha OK thx

[storm flume]

Please contact the customer service for further assistance, @stoic turret. Refer to subpoint 5.4 in #faq for further information.

[brave wolf]

That's seems like bot reply , usually that mail redirecting to in-game support , Try in game support , you will get help.

[night cloak]

In game support didn’t help me either it recommended me different faq and had no real answer

Hi! I have a problem with the rating display, my victories are not counted in the World tab, as well as everyone else. What could this be connected with, and how to solve it? The problem with this from the very beginning of my game.

[bronze idol]

I have a question, if im a UK region player and I’m on the region ranking for close encounter, if I change my flag from UK to something else, will my close encounter kills for UK with a different flag still be counted?

[somber folio]

Sir please help i can change reqion

[night cloak]

Yes they will.

[night cloak]

What’s your problem with region change?

[cyan citrus]

You will need to win more games after you have reached Diamond 5.

[marsh locust]

Account transfer problem can someone help please

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @marsh locust.

[cyan citrus]

Have you changed your in-game region recently, @night cloak?

[night cloak]

No

[cyan citrus]

What is your in-game region, @night cloak?

[night cloak]

Russia

[cyan citrus]

It is possible that your account is currently under security observation period, @night cloak. When it will be over, you can be ranked again. For further assistance with this, please contact customer support in-game.

[night cloak]

in the c1s1 season, I quit taking the conqueror due to the fact that my friend at a lower rank displayed the top, but I did not

[cyan citrus]

You may try to contact the customer service for this, @night cloak.

[night cloak]

Okay, I'll try, thanks

[cyan citrus]

You are welcome, @night cloak.

[night cloak]

Where is the customer support?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @night cloak.

Is that related to Discord or PUBG MOBILE?

[night cloak]

Okay,thanks very much

[cyan citrus]

Again, my pleasure, and you are most welcome, @night cloak.

Please move to #discord for further assistance with this, @night cloak. This channel is meant for PUBG MOBILE-related issues.

You are welcome.

[bronze ravine]

6 finger claw bug,if am firing,aiming and leaning and hit crouch,I stop firing.please help @polar marsh

[cyan citrus]

Please mention your device, @bronze ravine.

[bronze ravine]

iPhone XS Max

[cyan citrus]

For how long and how often are you facing this issue, @bronze ravine?

[bronze ravine]

Just switched from 5 finger to six and can’t use aim,fire,lean and crouch at the same time

[night cloak]

The customer support did not help. On another account, everything is fine with me, the rating is displayed

[cyan citrus]

Most probably an issue with your device. Please try do a Routine Repair of the game, Offload PUBG MOBILE and reset your device settings one time.

[bronze ravine]

Ok I’ll give it a try,thanks

[cyan citrus]

We are unable to help you any further with this through the community. You may try to contact them again or report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

My pleasure!

[night cloak]

Okay

[untold walrus]

I was submitting for 3rd party tournament. But it is showing, system is busy. When it will open?

[cyan citrus]

Can you please share a screenshot, @untold walrus?

[untold walrus]

Here it is @cyan citrus

[cyan citrus]

There might be temporary service down-time, @untold walrus. Please try again at another time.

[untold walrus]

Thanks for the information.

[cyan citrus]

My pleasure, @untold walrus!

[celest shadow]

Can you please provide us with the following details so that this issue can be looked into further?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[opaque gulch]

My account was hacked, I only have mail, please help me restore my account, you just need to remove VK from the link

[storm flume]

Please contact the customer service for further assistance, @opaque gulch. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I got 19 kills, and the end i clutched 1v4 and i long ranged people like 200m and the reply only saved the beginning parts.

[cyan citrus]

Not something we can help with, @night cloak. You may provide your feedback through #old in compliance with channel's pinned instructions.

[night cloak]

Whats the maximum length for replay’s

[light yarrow]

I need help in recovering old an account. Made it during Season 2. It may have been a guest account which I didn’t link to an email.

[dense dock]

(The iPhone supports 5 simultaneous touches, and cancels them all on the 6th touch.) im pretty sure this is why.

[bronze ravine]

@dense dock anyway to fix it

[dense dock]

i dont think so , thats just how iphones are programmed.

u might be able to find solutions on youtube but i wouldnt suggest trying those since it may ruin your device or its performance.

but u should be able to fire aim lean and crouch at the same time

u can perform 5 actions/ touches at the same time but the issue is if a 6th one is detected either by mistake or not it will cancel all other touches.

try to give it a try on training mode and dont touch anywhere else but those 4 points crouch aim lean and shoot see if it works or not.

[bronze ravine]

@dense dock appreciate the info,thought something was wrong with the game.

[gleaming shell]

please help. My account has been stolen. I called the company and received a response. I communicate with a man. I received WhatsApp and texted him, and he asked me for the strengths of PUBG Mobile to recover my account. I have been robbed and nothing has been returned from my account. I received credits and blocked my account and never received any message from me.

[timid raven]

Huh

Typed a long thing for it to disappear🤨

How does the reporting work?

Keep reporting a player for attacking teammates , but the report comes back as "haven't found him cheating"

But I never reported him for cheating

This dude is like 11 years old and swears like a sailor

[storm flume]

Please contact the customer service for further assistance, @gleaming shell. Refer to subpoint 5.4 in #faq for further information.

[sullen lion]

they are improvising it in thenupcoming update..

[celest shadow]

Did you select "Griefing" in the list of options when reporting the teammate, @timid raven?

[sly trellis]

iPhone 13 pro max screen flicking by itself, the only fix right now is if I put my ADS sensitivity to 1%. This is an issue with the screen touch registration, not sensitivity

iPhone 13 pro max running 90fps is very choppy (especially in TDMs), and the game only run at 75fps, not 90

[cosmic maple]

There’s no way that u can recover a guest account

[bronze ravine]

Can the iPhone 13pro max register 6 simultaneous touches?

[dense dock]

idk tbh google it

[bronze ravine]

What should I google😆 @dense dock

[dense dock]

i think it still register only 5

[bronze ravine]

My iPad I can play 6 fingers no problem but my phone seems to have the 6 simultaneous registration problem

[dense dock]

only ipads or android register more

yeh ipads register up to 11 touches i think

[bronze ravine]

Well damn you apple,with their expensive phones.thanks anyways @dense dock

[dense dock]

yeppp and no worries

[timid raven]

@celest shadow yes I did indeed

[edgy cobalt]

I need to change my region pls respond

@cyan citrus I want to change my region

[cyan citrus]

What is the issue you are facing when changing your region, @edgy cobalt?

[edgy cobalt]

I am not receiving verification message on my mobile number

[storm flume]

Please contact the customer service for further assistance, @edgy cobalt. Refer to subpoint 5.4 in #faq for further information.

[edgy cobalt]

@cyan citrus I've tried everything but i couldn't get verification code on my mobile number. Can you change my region plss

[cyan citrus]

We are unable to help you any further with this, @edgy cobalt. You may try to report the issue through #old in compliance with channel's pinned instructions or contact the customer service again.

[fervent ice]

Hello , I'm trying to open the game but this error occurs every time , i tried to uninstall the game and reinstall it but nothing is working , any recommended solution ?

[cyan citrus]

Please mention your device and country, @fervent ice.

[fervent ice]

I'm using Game loop emulator , country :Iraq

[fervent ice]

The game works fine on the mobile but its not working on the emu : ((

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @fervent ice.

https://gameloop.com/.

[fervent ice]

Thanks.

[cyan citrus]

My pleasure!

[fervent ice]

I visit their website but I'm not finding their discord , can you add me ?

[cyan citrus]

You can find that under Forum section, @fervent ice.

[fervent ice]

Can't find it .

[cyan citrus]

What you can't find exactly, @fervent ice?

[vague flame]

Achievement won’t go away

Just keep popping up

[cyan citrus]

Have you tried to restart the game one time, @vague flame?

[subtle bison]

How many matches does all talent championship have?

[fathom hawk]

Hii

Need help 🥺

[cerulean scroll]

Only the best 6 matches will be counted towards the All-Talent Championship leaderboard, and all the matches that you play from 3 days, which is up to 18 matches, will all be counted towards the Regional Rankings. You may read more information about it by clicking on the ? button located below Season 3.

[hoary jacinth]

@lime juniper pls reply me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fathom hawk. Remember to read through #faq before asking questions in the support channels.

[feral forge]

6 matches per day, and 18 matches per week.

Were you using Wi-Fi/Cellular data and what is your country and city?

[hoary jacinth]

Can u provide me the customer support mail id ? To contact pubgMobile

[fathom void]

@feral forge

[sullen lion]

Use a vpn to login or change ur dns, it will fix ur problem. Ethernet problem not with the game!

[sullen lion]

Maybe ur ip refreshed and publicly connected to ips in banned areas!

[feral forge]

For account related issues, you can contact the in-game customer service for assistance as the e-mail is only meant for general inquires.

[sullen lion]

try refreshing ur network, disable and enable!

if not, use vpn or try chnging dns!

[fathom void]

You are moderator....?🧐🧐🤔

@sullen lion

[sullen lion]

no

i had same issues

got it fixed

if u know u can also help here

[rancid quartz]

My team didnt revive me (number 1 and 2)

[fathom void]

Oh 🙏😘

Ok

[sullen lion]

when i played un emulator

[fathom void]

@sullen lion

[hoary jacinth]

@feral forge but when I msg.. they sent me 2 article.. if I rply .. the article is not helpful . The conversation gets end

[fathom void]

i guess no one can help you about this......... @rancid quartz

[rancid quartz]

Is there a way to reduce their merit?

[knotty ravine]

I want to change my region

[brittle flicker]

Sadly, you can not untill 90 days passes.. I had to same problem :"(

[knotty ravine]

No in my account region button is not showing

[brittle flicker]

Well, if you have changed it in less than 90 days, it wont work. or it may be a glitch try log off your account and try the repairing boutton on the top right corner of your screen.

[knotty ravine]

I have did all this trick

[brittle flicker]

You tried to contact the Supports on the PUBGM app?

[pure hill]

Any one guide me how to reach pubg mobile global support from India...???

[brittle flicker]

By emailing them

[pure hill]

I tried bro...I'm getting only automatic reply... Automatically ticket closed or conversation closed
[e-mail]

[narrow sparrow]

@lime juniper Hello Why u Not helping us regarding account issue try to understand Krafton send us mail they told us ask for global support.. Stop The Cooldown we don't change Religion Or Server.

[night cloak]

@pure hill Contact them in-game.

[pure hill]

@night cloak

[night cloak]

I mean from BATTLEGROUNDS MOBILE INDIA.

[whole sinew]

Hello, do you need help? Please, I had several days that I didn’t enter the game and today I enter and my server is NA and now it tells me that I am Asia where I never changed my server and it tells me that I have to wait 59 days

[pure hill]

@night cloak

[night cloak]

@whole sinew Please contact the customer service. I don’t think they help with server change but you can give it a try.

@pure hill May I know what’s the issue?

[pure hill]

@night cloak I created Pubg mobile global account in 2019 August with my twitter account, I only logged in with Twitter from day 1 ... Unfortunately 15 days back I logged in to pubgmobile it open like new character ID, I shocked.... But in my twitter account it showing old Pubg mobile access date and time correctly...

It means my twitter unlinked from game without my notice or some of technical glitches... whatever it is... Kindly please guide me

[night cloak]

Are you sure you are logged into the same Twitter account? What’s your device?

[pure hill]

@night cloak yes same twitter account... I'm using OnePlus 9 pro device...
I have all the uc purchase proofs and recording proofs

[whole sinew]

How do I do it?

[night cloak]

@pure hill Could you go to your Twitter settings > security > apps > PUBG MOBILE, take a screenshot and share here?

@whole sinew From the basic settings of the game.

[narrow sparrow]

@night cloak what I do if I get bot reply from pubg mobile?

[night cloak]

@narrow sparrow Follow what the bot says?

[narrow sparrow]

It's not working I tried many times. What I send msg?

[knotty ravine]

I am facing problem to change my region because there is no region button in my account

[night cloak]

@narrow sparrow May I know what’s your issue and what reply you are getting?

@knotty ravine Oh it is not available for your account.

[pure hill]

@night cloak screenshot is not allowed I take picture from other device

[old kettle]

Hello, who can I contact regarding unblocking my account?

[knotty ravine]

@night cloak yes it is not showing

[narrow sparrow]

They told us contact customer service but later it's not helping my chat not go ahed.@night cloak

[night cloak]

It says you added PUBG MOBILE on September 14, 2021. Not 2019. It is either a different Twitter account, or Twitter removed your PUBG MOBILE data.

@old kettle Your account was banned?

[old kettle]

Yes

[night cloak]

@knotty ravine I know. It is not available for your account. Changing country is not available for accounts created in the European Economic Areas (EEA). If you are not from EEA, you either intentionally or mistakenly selected an EEA country while creating your character. This information cannot be changed at a later time because of the General Data Protection Regulation (GDPR) - even if you have switched country or mistakenly selected an EEA country. Under this regulation, PUBG MOBILE cannot move your data to a different country. Hence they cannot change your country in-game. Hope you understand.

[old kettle]

it was banned by the person who hacked me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old kettle.

[pure hill]

@night cloak yes , I also linked Google Play games for pubg mobile login in August 2021 and unlinked twitter account , again I linked same twitter in September 14th Played and logged with same twitter account... Suddenly on October 11 th it's opening like new account...
I hope you understand

Even with Google Play games it's again opening like new account

[night cloak]

Why would customer service tell you to contact the customer service? Could you elaborate your issue?

[knotty ravine]

@night cloak yes but I did not select European server then it is noty mistake how can you do this to me

[night cloak]

@pure hill Sounds like someone compromised your account and unlinked both of the login methods. Did you link your email or phone number as well?

@knotty ravine Not server. Country - when you first open your game. Show a screenshot of your basic settings.

[pure hill]

@night cloak compromised...!!? Please help me to get back my account... I didn't linked email or phone .. only twitter and Google Play games

[knotty ravine]

But there is an option showing do you want to transfer you data outside EEA

I am accepting and agree to transfer then what is the issue

[night cloak]

@pure hill If you didn’t link your phone/email, it is likely compromised. You can try playing on a new account now and can try to recover this account once you are visiting a different country - as the support cannot help people in India.

@knotty ravine It is showing that you are agreeing that your European data must be moved to China for the game to work, and you have agreed to this. If you tap Disagree, your account will be deleted in 7 days.

[pure hill]

@night cloak even I'm ready to share my twitter login details with you.. please 🥺🥺

[night cloak]

@pure hill Unfortunately, no. You will need to be in a different country and contact the customer service again.

[pure hill]

@night cloak even I'm ready to provide my twitter login details to you

[night cloak]

Unfortunately, cannot.

[knotty ravine]

@night cloak are you kidding me? Is this joke for you ? I am playing from my account since season 2 and spent almost above 10k USD and you are saying you can not give my data to me this my property and you will have to give me back

[night cloak]

@knotty ravine I’m not kidding and it is never a joke for me. I’m giving you information. It doesn’t matter when did you start playing. You cannot change your region because of government restrictions.

[knotty ravine]

What ever it doesn't matter when it is property you have all the rights to take it

And game made by you and I didn't change my region I don't know how do you change my region and now when I got to know there is something region button is also there if we want to change region and you are saying me not possible

There is always a way

To get the solution

[night cloak]

Nope. The game doesn’t have the right to move your data. You will need written permission from the European Union.

[narrow sparrow]

@night cloak can I get in game support from any users?

[night cloak]

@narrow sparrow What do you mean?

[knotty ravine]

Ok how can I get tell me I will take it

From where I need to take persimmon and where I need to send to you

[night cloak]

@knotty ravine You need to visit Europe for that.

[narrow sparrow]

Can I say a user to ask in game regarding my issue for me it's not working in india

[knotty ravine]

Any country in Europe

[vernal gulch]

bruh

[knotty ravine]

But which department i need to take permission

From where I mean to say

[night cloak]

@narrow sparrow Unfortunately, no. If you are in India, you will need to visit a different country. I know it is too much for a game account. I recommend playing on a different account for now and reach out to the support once you make it to a different country.

[narrow sparrow]

@night cloak we r not able to transfer data everything is good but cooldown bring error we don't want to change any in game setting

[night cloak]

@knotty ravine European Union HQ. Located in every EU countries and the headquarters can be found in Belgium. It is too much for a game account. Might cost you millions of dollars too.

[knotty ravine]

Why millions ? For taking permission is there any cost ?

[night cloak]

@narrow sparrow You mean you wanna transfer data from PUBG MOBILE to BATTLEGROUNDS MOBILE INDIA?

@knotty ravine Legal, traveling and other costs. Just my idea. I never did it and never will.

[narrow sparrow]

Yes everything is Good country Indian and server Asia as well but still facing error@night cloak

[knotty ravine]

But after taking permission where I need to send

[night cloak]

What kind of error are you facing? Do you have a screenshot?

@knotty ravine To [e-mail].

[narrow sparrow]

@night cloak

31st December 2021 is last date

@night cloak I contacted them they told ask to global support and the account is not in eu religion look 2nd image

[night cloak]

There might be some other unknown criteria your account needs to meet. This is an endless loop for you. The best suggestion I can give you for this issue is, go to Facebook and search for BATTLEGROUNDS MOBILE INDIA and join the group. Ask there if anyone is facing the issue in the game. If they are, what they did to bypass the situation.

[narrow sparrow]

@night cloak I know that because of cooldown we are facing error I asked around 5 to 6 users who facing error and I saw that cooldown and they are facing error

Can I share images of them

[night cloak]

I don’t need images. Try finding someone who might have a solution for it.

[celest shadow]

Noted, thank you.

[celest shadow]

Did you receive an in-game security mail? If you did, please provide us with a screenshot of its contents.

[narrow sparrow]

@night cloak only person can help me regarding this issue

[night cloak]

Yeah, they can tell you the procedure, or the criteria you missed.

[brave wolf]

There is no way to bypass this Error , this error only showing for who created account EU region or changed country by using VPN , they no longer can't change country .

[night cloak]

hello, i have problem, i'm playing in Emulator, can anyone help?

@narrow sparrow You might have a reason above. ^^

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

@night cloak If the problem is within emulator, unfortunately no.

[narrow sparrow]

@night cloak I mean only error 403 can help me

[night cloak]

wdym exactly, i'm gonna say the problem and see if you can help, so the problem is pretty simple i can't join a game any fixes?

[narrow sparrow]

@night cloak nadia told me that bcz of cooldown u facing error

[night cloak]

if you can't i understand

@narrow sparrow @brave wolf shared a reason. If you did anything like that, nobody can help you. But if it was for a different reason, or a cooldown, you should be able to switch in coming days.

[narrow sparrow]

@night cloak there is no reason we did nothing

[night cloak]

@night cloak If it is the queue time taking longer, it is mainly because of low players. If you can’t open the game, use https://www.gameloop.com/ for help.

@narrow sparrow Then you just need to wait.

[night cloak]

thank you

[narrow sparrow]

@night cloak but 31st December is last date and only error 403 can solve the issue

We can wait no problem but here 31st December is last that's the problem@night cloak

[night cloak]

@narrow sparrow You can let the community team (Error) know about the issue in the #old channel.

[narrow sparrow]

@night cloak I did 2 weeks ago but they not helping me

[night cloak]

They will forward the issue to developers if it the issue is from game’s side.

[narrow sparrow]

@night cloak I did 2 times but yet no reply

[normal reef]

Sir Please Help Me I Want To Changed My Region?

[narrow sparrow]

@night cloak users who msged later me they got reply but I don't get

[normal reef]

@night cloak I want to changed my region

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[normal reef]

What

I can not change my region

In the settings

[celest shadow]

Please elaborate on your issue with a screenshot.

[tepid locust]

why the delay in this mew mirror world issp high!!! of i play normal erangle without the mode my ping is 20ms but if i play the mirror world ots 80ms and above!!!!!!!!

[brave wolf]

Cooldown not a problem , i have checked now
https://media.discordapp.net/attachments/827470914144043008/916207863851016192/VID_20211203112919.mp4
intentionally moved to Singapore and made cooldown also transferred successfully , there is no issue with both BGMI or PUBGM , issue with user they have been locked in EU region .
i hope this video will be helpful who cross questioning n blaming companies

[storm flume]

Please do not use languages other than English, @next belfry. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Feel free to submit your concern regarding this in #old.

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[normal reef]

@celest shadow help me can you please changed my region into Pakistan

[celest shadow]

We are unfortunately unable to assist players with in-game account issues.

[dire shell]

Hello

I want to change my region to Pakistan

[next belfry]

@celest shadow plz help my region change

[celest shadow]

You can change your country or region under Account and Safety in the Settings, @dire shell and @next belfry. If you encounter any issues while doing so, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[dire shell]

I want verification code but they doesn't send me

[brave wolf]

Oh no stop sharing mobile number.

[storm flume]

Please contact the customer service for further assistance, @dire shell. Refer to subpoint 5.4 in #faq for further information.

[opaque gulch]

my account was hacked I wanted to enter through the mail here such a message comes

[brave wolf]

Just follow it , try to login via otp , if you forget password rest it . if you have problem to rest password contact in-game customer support.

[whole glade]

Pro game

[dire shell]

No option for changing the region in faq

[static sleet]

You were referred to the subpoint 5.4 of #faq to receive the required instructions on how to contact the customer service in game so that you may receive the required assistance with the issue of changing the region.

[dire shell]

They doesn't help me

[celest shadow]

Which option(s) did you select through in-game reporting feature?

[whole glade]

Teamers.

[dire shell]

Change region

[celest shadow]

Can you please provide us with the following information?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[whole glade]

Mine?

[celest shadow]

Yes.

[summer wolf]

MY PUBG ID:5612745382
Issue while data transfer to bgmi
What is the issue
Server : asia
Region : India

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @summer wolf.

[whole glade]

Id : 551236393
Device : Xiaomi 10T Pro
WiFi
Malaysia

[warm spoke]

🗿

[mellow moat]

Google account hacked which was an recover y email for face book and google play games now the hacker has access to my account while i have only access to the 3rd link

[plain sorrel]

Sir I want to change pubg server

[celest shadow]

Noted, thank you.

[plain sorrel]

How to change region

With out 60 days completely

[heavy vortex]

You cannot, waiting for the cool down to end is the only way.

[opaque gulch]

I know it, help me please

[plain sorrel]

No but any other way

[radiant cove]

Plz help me I cant change my country

[plain sorrel]

Please help I am nerves please 🙏🙏🙏

[heavy vortex]

There's no other way than to wait.

[whole glade]

lol

[warm spoke]

?

[subtle bison]

I still can't hear gunshots in the tdms even after re-installing the whole game

Is it because i didn't download all the skins of the gun ?

[heavy vortex]

bug

[barren furnace]

Why is FPP swap out of TDMs😠😡🤬...or is it a glitch where it doesn't show??

?

[rustic badge]

Hello

[open totem]

Hello, Bebji banned my account for 10 years, and for the record, I have not done any cheating methods before, and I demand a re-review of my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open totem.

[rustic badge]

@celest shadow hello sir?

[night cloak]

Does downloading the resource pack make you lag more or less?

[slim wave]

Please help me I want to change my region , but I'm not receiving otp on my phone

Region change support ?

<@&639889499718942720> region change support

<@&481161015728406538> region change support needed

[heavy vortex]

@slim wave

[storm flume]

Please contact the customer service for further assistance, @slim wave. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @subtle bison. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Feel free to submit your concern in #old.

[celest shadow]

Hello, how may I help you?

[viral quest]

How I change my region?

@celest shadow sir how I change my region

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[storm flume]

Please do not use languages other than English, @viral quest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viral quest]

@celest shadow sir I will number my in region but code is not coming?

[storm flume]

Please contact the customer service for further assistance, @viral quest. Refer to subpoint 5.4 in #faq for further information.

[viral quest]

You can't help me? @storm flume

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.

[viral quest]

@celest shadow oky bro

[celest shadow]

Thank you for your understanding.

[night cloak]

@lime juniperhello

no one need help me dud

[celest shadow]

How can we help you, @night cloak?

[leaden pawn]

Hello Anybody

I can't change my account global to bgmi please help me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @leaden pawn.

[static sleet]

Refrain from advertising in the server, @granite crown.

[granite crown]

Ohh we should not do advertising ahh bro

[fathom void]

@celest shadow yes bro same problem even after repair……😭😭

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @soft glade. Remember to read through #faq before asking questions in the support channels.

[storm flume]

The !rank command is disabled in this channel, @novel spindle. Please execute the command in #481204134859505684 instead.

[sullen arch]

Unban my account 💀

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen arch.

[winter fiber]

hey mods!! can you help me?

[cyan citrus]

Hello! How can we help you, @winter fiber?

[winter fiber]

Can you provide me link of map stream of PMGC?

[light temple]

@cyan citrus

[cyan citrus]

I don't have it.

[cyan citrus]

How can I help you?

[light temple]

My account in HJ丨MeRZba Hello my name is the game has been banned without warning and without cause and l have not violated the terms and conditions of the game and l hope that my account will be returned and removed and removed from it .This is my account lD 5721793220

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light temple.

[wary halo]

Account unlink is failed in pubg

[cyan citrus]

Where do you reside, @wary halo?

[wary halo]

India