questions

[cyan citrus]

You will need for the cool-down to be over, @quick fulcrum. There is nothing else that can be done in third regard.

[quick fulcrum]

that's the thing actually i want to transfer my data but the cool down time is more than transfer last date

[cyan citrus]

We are unable to help you any further in this regard, @quick fulcrum.

[quick fulcrum]

No issue
Thankyou for helping me @cyan citrus

[cyan citrus]

You're welcome, @quick fulcrum.

[uneven pumice]

Nah just only 32 days left to complete of shutting down esports room card in south asia

still that facility is off in south asia

what to do?

[sullen lion]

How about allowing to change the joystick position and size in vehicle layout 2? It will be very good if done!

Or i am doubting, whether only i am not able to change... can someone confirm?

Not visible in control seetup, but visible when i get into vehicle..

[neat pewter]

My account is blocked for the second time in a day by mistake. I do not violate the rules of the user agreement and cannot contact the real support service and find out what is the real reason my blocking, this happens during the game and interferes with the game.
I hope we help me here.

[wet wing]

hi i need to file a report where i can go i mean in which channel

[cyan citrus]

Report regarding what, @wet wing? Please add more details.

[stable plume]

51619635449

Player id

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @stable plume. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[half shuttle]

Dear PUBG , after the 1.7 update there is no button to pause the automatic download resources . Please fix this it is creating a lot of problem for data users. Please fix ASAP

[cyan citrus]

Please feel free to provide your feedback through #old in compliance with channel's pinned instructions, @half shuttle.

[long kettle]

Is the new season in one hour from now?

[wet wing]

i have to report a cheater while i was playing i caught him and i have video proof

[cyan citrus]

It should start on November 19 02:00 UTC.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @wet wing. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[smoky zephyr]

Can I turn off auto download or not in 1.7 version? It consumes very much data.

[cyan citrus]

You can manually pause the downloads by tapping the download option on your lobby interface, @smoky zephyr.

[sullen lion]

2hrs45mins from now

[long kettle]

Tnx why do i have you blocked though

[smoky zephyr]

Sometime when enemies are running I hear chain sounds with footsteps. Is it a bug or not?

[long kettle]

No

Maybe the enemy is wearing a chain

[sullen lion]

because u with jk blaze have spammed reactions, and i reacted in ur post as juje noob. i havent blocked u though u both have spammed.

also him.

[pallid briar]

Could you provide a screen recording if it is available?!

Also, lets not have off-topic conversations here, @sullen lion @long kettle.

[long kettle]

Okay thats funny

[sullen lion]

ok sorry

[night cloak]

I need help to my pubg account is banned!!!!!!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @tough quail. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[smoky zephyr]

Can I decrase my own firing sound?

[celest shadow]

This is not possible.

[jagged rapids]

how do i get season tokens?

do you get them for your rank for this season or what

why is support so slow rn

[ionic slate]

How do i get the arabic in-game voice @celest shadow

[soft laurel]

when will my rank decrease

[jagged rapids]

do you get them for your rank for this season or what @cyan citrus

[cosmic eagle]

i need help my account is banned 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cosmic eagle.

[jagged rapids]

its been 45 min <@&481161015728406538> arent you supposed to br answering questins like cmon guys

[humble summit]

I Cant Transfer my account to BGMI

[kindred anchor]

We update game but still many Player not received mirror world lobby plz fix

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @humble summit.

[kindred anchor]

@storm flume We update game but still many Player not received mirror world lobby plz fix

[lofty tinsel]

when will the game supports 90 fps on iphone 13 pro ?

[winter umbra]

I am having trouble transfering my account to BGMI. I was asked to contact global support. Help me guys!

[kindred anchor]

@storm flume We update game but still many Player not received mirror world lobby plz fix

Some one help me

We update game but still many Player not received mirror world lobby plz fix

[night cloak]

No, we are not. We only moderate the Discord server and this is a community support.

[static sleet]

We provide community support only for the global English version of PUBG MOBILE and no other game, @winter umbra. Therefore, we are unable to assist in this regard. Please contact the customer service in-game should you require further assistance.

[night cloak]

@kindred anchor Please report the issue in the #old channel?

@lofty tinsel It is gonna take a while. 😥

[winter umbra]

If you cannot provide any support to BGMI users then kindly ask official BGMI support team to take down this pinned message.

[night cloak]

@winter umbra Again, we are not BATTLEGROUNDS MOBILE INDIA, nor we have any connection with them to do that. You are free to do that on your own.

[jagged rapids]

so then why is there feedback thats basically the same thing but a 6 hour cooldown

[high comet]

@night cloak then ask them to remove the pinned message!!

You both guys bgmi and PUBGM both are not giving any solutions. But you guys cornering each of you good job guys 👏

[night cloak]

@high comet You are free to ask them. It is not our job, sorry.

@jagged rapids The channel has a cooldown to stop people from chatting. You are free to edit your messages if you are stuck with a cooldown and write the additions.

[ionic slate]

@night cloak

How do i get the arabic ingame voice

Do u know

[warped blaze]

Hi, so there is a social media linked up to my account that I never linked and I tried unlinking it but it keeps saying “Link Failed” at the top of the screen each day and I don’t know what to do.

[sullen blaze]

How to get season token?

[tardy wraith]

Iqoo Z3 didn't get update

[night cloak]

@ionic slate It should be on the store.

@warped blaze Please contact the customer service.

@sullen blaze Keep playing games in the classic mode.

[hushed eagle]

support advice lostgame deadend

[silent panther]

The custom sensitivity local loyout doesn’t load and even if I use the cloud layout it has different values, same happens when I’m in training ground and I change the values of the actual weapon I tried everything it just doesn’t work and if I use only general sensitivity it uses my local sensitivity which I never even see, it should be loaded when I access the advance sensitivity tab anyways ? And when I add a pan and upload it to cloud it only uploads some silly local layout that never existed and tamper with my gameplay + I keep getting repair ressource in lobby this latest update and the whole past season I was getting the error when I accessed shop treasures ?? Fix the godamn game it’s been 2 season im not talking about cheating which we just got used to ??!!!!

[bright crag]

how do i switch connections

i got a girlfriend

[proud stump]

I am not able to login through email

<@&481161015728406538>

I am not getting codes in my gmail account

[bright crag]

why tf does my charect keep moving on its own

like it fr only happens when i fight people and i start shooting

do you guys want me to buy more crates or something?

[west vapor]

We are unable to handle such matters through the community because we are not affiliated with the customer support team.

Please be advised that the moderator role mention is reserved only for server-related emergencies.
Thanks for understanding.

Please contact customer service in-game for further assistance with account related issues. Here an example to get to a support agent:

[proud stump]

Ok

I tried that but didn't helped

So i came here

[west vapor]

This sounds like a hardware issue in our opinion.

Please try to do a Routine Repair and Restore Default Settings for the game. Clear game cache an restart your device.

If this doesnt help, its most likely a hardware issue.

[proud stump]

I want to change my region but it after entering code it tells to login through gmail and after asking code i don't receive it in my gmail

[west vapor]

Unfortunately we are able to help account related issues here.
Please be patient with customer support.

[lone sparrow]

Is mission card removed from the shop? I can’t find it in BP purchase

[dim plank]

I want to change my region

[forest drum]

It appears on the BP Shop on the second week

[west vapor]

You can change your region via your in-game basic settings > Account. What does it concern?

[scenic agate]

@west vapor brother i want to change or remove my 3rd link email.Because I forgot it.
But i have not any receipt of purchasing uc.I did not save it.can you tell what can i do for this?

[west vapor]

You can find your purchase history in your apple account.

[scenic agate]

@west vapor i purchase all uc from an agent.I asked him for those receipts he told me that he did not save

[weak dust]

How do I remove people from my friends list?

[west vapor]

Unfortunately we cant help you if you cant provide the purchase receipts.
And please note that we do not provide support for purchases from unofficial websites.

[weak dust]

@west vapor how do I remove people from my friend list?

[scenic agate]

@west vapor no brother the agent purchased those uc always from midasbuy

[west vapor]

Hi @weak dust
Once you open your friendslist, you can click on the three lines/dots and select “batch manage”. Then select the friend you want to delete and then press on the bottom “delete”

[weak dust]

@west vapor thx👍

[kindred anchor]

Not received mirror world lobby

Not received mirror world lobby

[west vapor]

If thats the case, he can log into his Midasaccount and check his purchase history. Also midasbuy always sends the receipts via email. He should have it in his inbox somewhere.
Please keep in mind that purchasing UC on midasbuy by yourself would save you the trouble in the future.

[west vapor]

Please try to log out and log in again. Worked for me.

[dim plank]

it doesn't work

[kindred anchor]

@west vapor but I try it many time not received

Anyone help plz

[west vapor]

Where do you reside?

[kindred anchor]

Not received mirror world lobby

Help me

[dim plank]

in Pakistan

[west vapor]

It should actually have been solved already, @kindred anchor
Please try to reinstall your game and see if it helps.

[hoary jacinth]

@lime juniper bgmi told to contact global support team. Please help me in this bro

@lime juniper

[feral forge]

Could you please provide us a screenshot of your in-game settings? Including the region/country part.

Not received mirror world lobby
Please submit a report regarding the issue in #old in compliance with the channel’s pinned instructions, @kindred anchor.

[hoary jacinth]

@feral forge

[feral forge]

You will have to wait for the region/country change cooldown to end before you can transfer your account data to another version of the game, @hoary jacinth.

[narrow sparrow]

@feral forge

She live in India she's not Changing region it's already indian. Just stop that cool down

[hoary jacinth]

Please help me with that

[feral forge]

This is not something that we can assist you unfortunately, your only option is to wait for the cooldown.

Do you require assistance, @narrow sparrow?

[narrow sparrow]

@feral forge I am with radz but last date is 31 December

How can she wait

[feral forge]

Please be advised that, there is no way to ‘stop’ or cancel the cooldown. She may need to create a new account in the said version in this case.

[hoary jacinth]

We should be in india region nd server Asia.. in this mail there is nothing mentioned about the cool down

[runic spear]

Will pubg develop ANNA character later ?

[hoary jacinth]

@feral forge

[narrow sparrow]

@feral forge can u bring @lime juniper

@feral forge he helped me before cooldown he changed my region bcz of bug it was Changed Asia to North America and I was back before 60 days.

[hoary jacinth]

@feral forge

[heavy vortex]

Please read this again. @hoary jacinth

[narrow sparrow]

@heavy vortex but error 403 help me regarding this

[narrow sparrow]

Look this

[heavy vortex]

Only way is to wait for cool down.

[narrow sparrow]

@heavy vortex u r also bgmi mods try to something last date is 31st December how to wait 107 days.

[heavy vortex]

This is not about server, it's country cool down.

[hoary jacinth]

@heavy vortex please try to understand the probelm🥺

[narrow sparrow]

Both are Not Different country and server can u bring error 403.

He is tencent community manager

[hoary jacinth]

Yea please @heavy vortex

Please understand

[heavy vortex]

Even if I understand there's nothing anyone outside the game can help either, only way is wait for the cool down to end.

If you want error to reply, you'll have to have some patience.

[quiet blaze]

@heavy vortex Hello I want to transfer my data in BGMI and my region is France Bgmi Said to connect with Pubg Staff

@thin halo Can you help me with this

[tidal pelican]

Help me i downloaded the resourses after new season start 4times and the game doesnt work

I did a routine repair and the problem is still exist

[bold kelp]

Здравствуйте прошу вас рассмотреть бан по поводу аккаунта " Lacostenear" "51544877068" это айди т.к. я не использовал читы и другие софты в лобби с читерами я не был и т.д. мне бан дали не справедливо , прошу помочь разблокировать мою учную запись.

Всем кому не тяжело прошу помочь забанили без причины (

[cerulean scroll]

@bold kelp Kindly use English level

[fading berry]

I opened 14 premium cases and they didn’t give me anything for the 5th guarantor, please help ( Game nickname: BabulaEbet

In game Id:51206425551
Device - Samsung Galaxy A30
WI-FI
Country - Fergana

[rigid basalt]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rigid basalt. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@thin halo can you tell me new crate system in detail

[broken sluice]

Hello, how do I complete the RP mission which I have to talk to someone in classic mode?

[night cloak]

I want to purchase new premium crates for classic and premium @thin halo

[compact kettle]

hello since the new update when i start a game my game crashes in loading screen does anyone know why ?

[night cloak]

Any update about PUBG to BGMI Account Transfer?

[heavy vortex]

I did bought this from in game shop and used it the whole match, still didn't get it :/

[slim yarrow]

@cyan citrus @lime juniper # again same problem after death no option to go to lobby it freezes and need to restart , Hester night it was fixed but again it s same again

[sharp coral]

Why do I always have to redownload resources everytime I switch accounts?

[cyan citrus]

The issue has already been forwarded, @slim yarrow. Please feel free to report it through #old in compliance with channel's pinned instructions.

[compact kettle]

@cyan citrus can you help me here 🙂

[cyan citrus]

Could you please share a video recording of the issue and mention your device, @compact kettle?

[plush hedge]

Is this any criteria pubg mobile discord ban members of group ?

[night cloak]

Why the auto download on/off button is removed?

[compact kettle]

i will try

[plush hedge]

If you tell your age is 10 year then discord ban you ?

[cyan citrus]

Please elaborate, @plush hedge.

[night cloak]

@cyan citrus

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions or use #910138261954002956 thread, @night cloak.

[plush hedge]

Actually iam in bgmi discord server iam chatting with discord member and I just trolling iam 10 year old but iam 20year old iam just joking on bgmi server and the server ban me I don't know why ? They didn't ask for any verification they just ban me without any reason ...
Now can you tell me what can I do now ?

[compact kettle]

It also re-download all the maps every time it crashed and open

it does this every time ..

[grand moss]

10 matches do not enter 5 and this happens to everyone in the country I live in. The new season has come, I was going to rank, but my enthusiasm was bad, I ate minuses because of the reason I didn't enter the game.

and this problem has been around for a long time please tell me when it will be fixed?

[sharp coral]

I also have the problem where everytime I restart my game I need to redownload the resources again

[short igloo]

Uninstall the game and reinstall it

[compact kettle]

redmi 7 3gb ram not enough but it never had this issues before i just reinstall it to see if that helps

[warm pilot]

I need E with the line on top

Ū ō Ī like this

😐

[heavy vortex]

Ē

[warm pilot]

ty olive

[heavy vortex]

@cyan citrus holp me 😩

[cyan citrus]

Apologies for the delay. May I ask from where did you download the game?

[cyan citrus]

Do you happen to have a video recording of the issue?

[cyan citrus]

Could you please try again one time? If the issue persists, feel free to report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[heavy vortex]

Okei thanks.

[compact kettle]

play store just the new update someone send a link from a pubg mobile website here in chat

[clever wharf]

Rp mission card is permanently removed from bp shop section or not... If not than tell me bcoz i want subscribe prime plus for only rp mission cards

[compact kettle]

i dont know if it was ok tho

[normal fulcrum]

Where can I read full details?

[compact kettle]

@cyan citrus i reinstall it and i can play just fine thank you for your time though

[cyan citrus]

So glad to hear that, @compact kettle. Please do come back again, should you have any other concerns.

[hoary jacinth]

@normal fulcrum

[normal fulcrum]

Thanks.

[north veldt]

why i cant open my lucky airdrop?

[cyan citrus]

Could you please add more details about the issue you are facing, @north veldt?

[north veldt]

im tapping on it but it wont show the deals

[cyan citrus]

Could you please share a video recording, @north veldt?

[drifting summit]

i am not able to change my region even tho i am using the code sent in my phone number

[sharp coral]

Restarted my router and game but this is still popping up

[north veldt]

it was a glitch nvm, i got it to open

[cyan citrus]

Glad to hear that, @north veldt. Please do come back again, should you have any other concerns.

[cyan citrus]

What is the issue you are facing after entering the code?

[cyan citrus]

When exactly are you facing this issue? Please mention your device and country.

[drifting summit]

i tried linking my acc tgo my phone number

it doesnt work

@cyan citrus

[dire pebble]

Every time wenn i die no button for leave game

@cyan citrus

[cyan citrus]

The issue has already been forwarded, @dire pebble. Please feel free to report it through #old in compliance with channel's pinned instructions or use #910138261954002956.

[dire pebble]

I play in 1.7

[cyan citrus]

You will need to log into the account with third linked email first.

[rocky raft]

Bro not coming lobby theme

🥺

@cyan citrus

[cyan citrus]

Please try to restart your game and check if you have it through Events section, @rocky raft.

[rocky raft]

I will try not coming

Repair also do not coming

Log out and login also do not coming bro 🥺

[cyan citrus]

You can now manually collect it through Events > Mirror World, @rocky raft.

[rocky raft]

@cyan citrus I will collect bro

[sharp coral]

This happens when I try and join a match.
Device : Realme 8 Pro
Country : Singapore

[pure vector]

Hello,today morning my account got hacked and the hacker linked his email and twitter is there any way to unlink it before he unlinks my fb

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[cyan citrus]

For reference.

[rocky raft]

Oo wait bro@cyan citrus

[pure vector]

Tried but told to wait

[rocky raft]

Go and check

[drifting summit]

@cyan citrus didnt work ..i logged in using my gmail..still the same

[cyan citrus]

Could you please share a video recording of the issue?

[cyan citrus]

I'm referring to the third linked email.

[cyan citrus]

We don't provide assistance for compromised accounts through the community. Please continue with the customer service.

[sharp coral]

I'll record it the next time I encounter it

[drifting summit]

@cyan citrus is there anyway i can see which gmail i used as third link gmail? cause it shows 'linked' at right hand side only

cause i am kind of sure which gmail i used there and it isnt working

[quiet blaze]

@cyan citrus How can i fix bug or glitch in game

[rocky raft]

@cyan citrus ok bro tq comes bro lobby theme

[cyan citrus]

It is your own responsibility to safeguard your login credentials. You may try to look for the key word ''PUBG MOBILE'' in your available emails.

[cyan citrus]

Could you please add more details about the issue you are facing?

[quiet blaze]

1. When i get down frm vehicle My running button get disappear
2. Not able to throw nade or smoke it automatically get cancel

I tried repair bt its not working

[cyan citrus]

Glad to hear that! Please do come back again, should you have any other concerns.

How often are you facing this issue, @quiet blaze? Do you happen to have a video recording of the issue?

[quiet blaze]

@cyan citrus I am facing this frm more the 3 4 weeks

[cyan citrus]

Which device are you playing on, @quiet blaze?

[quiet blaze]

i need to check if i have video or i can record n send

[quiet blaze]

Mi note 9 pro

Android

[tired fractal]

how many season tokens can i get in total? up to crown 2?

[quiet blaze]

i thought after this update it will be fixed but im still facing tht issue

[cyan citrus]

Please share a video recording of the issue when you can, @quiet blaze. To start, you can try to do a Routine Repair of the game, clear game cache or reinstall the game completely from Google Play. If the issue is persistent, please report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[heavy vortex]

You can check them from season (in lobby) > tier rewards

[drifting summit]

yeah i checked it out thru my gmail and i was using the correct linked gmail...still i am not able to link my phone number to my account @cyan citrus

[quiet blaze]

@cyan citrus I already tried routine repair but now i will reinstall n check if im facing same issues or not

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[drifting summit]

okey thanks for your support

[raven field]

Hey

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @raven field. Remember to read through #faq before asking questions in the support channels.

[raven field]

I have to change region how I can change it

?

[plucky oasis]

I can’t seem to find any HD and Clear images of Erangel, Miramar, Sanhok, Vikendi maps

i’m gonna use them for scrimmages and tournaments

i’ve been looking for about 2-3 hours already lah

[raven field]

😕

[heavy vortex]

You can change your region from in game basic settings. @raven field

[raven field]

in Accounts ?

?

[celest shadow]

Please use English here, @raven field.

[celest shadow]

Yes, accounts and safety under settings.

[raven field]

Ok man

Bro I have to change region to India

Can I do it?

[halcyon plinth]

Hello why is bonus challenge locked? Ihad it opened before the new season.

[raven field]

There are no option to change region

[cyan citrus]

That option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @raven field.

[paper nest]

Hello I have a Question
Is Vpn Safe For PUBG mobile?
I using because in my country this game is banned
Country name- Bangladesh

[raven field]

Than I can do nothing?

[cyan citrus]

You cannot do anything, @raven field. This is a legislation, neither we nor customer service can help you in this regard.

[muted gazelle]

Is it possible to turn off auto collect rewards at match end?

[cyan citrus]

VPN usage is not recommended and may put your account at risk of getting suspended.

[raven field]

But I am not from europe

[cyan citrus]

I don't think that is possible.

[cyan citrus]

That does not matter. The rule applies to your account regardless of where you are living.

[halcyon plinth]

@cyan citrus I have a question why is bonus challenge locked ? Before the new season it was opened !!

[cyan citrus]

No information in this regard, @halcyon plinth.

[raven field]

But bro I'm living in indian not in europe

[cyan citrus]

Please refer to my previous response again, @raven field.

[raven field]

Ok

[drifting summit]

parameter 2114 it says ..... after login with my linked gmail

[storm flume]

Please contact the customer service for further assistance, @drifting summit. Refer to subpoint 5.4 in #faq for further information.

[drifting summit]

parameter error 2114*

[trail nymph]

Won’t let me open lucky crate thing

[cyan citrus]

Could you tap on that arrow icon and see if what happens, @trail nymph? Please make a video recording before doing that.

[trail nymph]

Still same problem @cyan citrus

[cyan citrus]

I just wanted to confirm if it gets misplaced with some other option, @trail nymph. Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[trail nymph]

it usually just works normally maybe cause of update there’s problems

[cyan citrus]

Could you please mention the above details, @trail nymph?

[trail nymph]

Yes I will wait a minute

5181712231 iPad Pro 11 inch 3rd generation I use wifi and I’m from uk

@cyan citrus

[hollow cedar]

My game crashes when i get in Mirror World in Erangel

[cyan citrus]

Thank you, @trail nymph. Could you please try to do a Routine Repair of the game and Offload PUBG MOBILE one time? You can Offload the game through your device settings > General > iPad Storage > Tap on PUBG MOBILE, tap on Offload App, and let me know if it will make any difference.

[cyan citrus]

Do you happen to have a video recording of the issue? Also, please mention your device.

[magic bane]

Also, when the game ends, I'm unable to go back to the lobby. I have to close the game and open it again 

[hollow cedar]

here, and the phone is a Poco M3

[versed dawn]

Why cant i load in games and why is it making download the same resources everytime i login?

[hollow cedar]

same problem here, i had to redownload mirror world

[cyan citrus]

Please mention your device, @versed dawn.

If that's convenient for you, could you please to reinstall the game completely from Google Play, @hollow cedar and @versed dawn

[versed dawn]

Note 9

[hollow cedar]

huh

alright

[versed dawn]

Everytime i gotta download it?

Wtf is wrong with the game

[cyan citrus]

Please try to reinstall the game from Google Play and let me know if it will make any difference, @versed dawn.

[versed dawn]

K

[magic bane]

Hi there, could please see this !! I opened the game twice and rejoined but still the same thing!!

[hollow cedar]

yeah I'm reinstalling

gonna check

[versed dawn]

Uninstalling rn

[cyan citrus]

Seems to be an issue with your network connection. Could you please mention your device?

[trail nymph]

Thank u it worked 😋 @cyan citrus

[magic bane]

iphone 13 pro max
I completed the game with no weapon! My network is fine

Also, when the game ends, I'm unable to go back to the lobby. I have to close the game and open it again 

[versed dawn]

Bro if i gotta change settings again after installing again imma be pissed

[hollow cedar]

i don't have to

[cyan citrus]

Glad to hear that! Please do come back again, should you have any other concerns.

[cyan citrus]

Got it! Thank you. Could you please try to do a Routine Repair of the game and Offload PUBG MOBILE one time? You can Offload the game through your device settings > General > iPad Storage > Tap on PUBG MOBILE, tap on Offload App, and let me know if it will make any difference.

Also, you can try to reset your device and network settings through device settings. Let me know if you will need help with that.

[trail nymph]

Well I have concerns about the new mode and other game improvements but I guess you can’t help

[magic bane]

So many issues I faced in the game. Obviously, needs an urgent update.

[cyan citrus]

If you have any feedback related to the game, please feel free to use #old channel.

[magic bane]

Will do. Thanks @cyan citrus

[cyan citrus]

My pleasure!

[versed dawn]

U fixed that issue?

[sharp coral]

Yeah

[last pecan]

This is the 7 time my game did this tonight like there is no continue or lobby thing at the corner like.. I wonder if it the game having issues or my device🤦🏻‍♀️

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @last pecan. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lime juniper]

What is your user identification and which map did you play on?

[night cloak]

How to disable touch pointer in-game.

[split tangle]

Hello, my account has been suspended by a mistake from PUBG team, The issue is from PUBG itself that the update didn't get posted on Play Store and we waited a whole day, so we had to download PUBG from APKpure and when I entered the game, I was suspended directly, and the account is paid on too much, I have spent more than 20,000 USD on this account and I have all of the receipts, This account is really all my LIFE, @lime juniper

Ingame USER identification: 5383287369

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split tangle.

[celest shadow]

There is no option to disable this at the moment. Feel free to provide your feedback in #old.

[night cloak]

Thank you

[proven marlin]

why am I unable to see the enemies in champion island? all I could see is just npcs

like npcs that you can interact and kill

the enemies are fully invisible

[celest shadow]

Do you have a video recording of this issue, @proven marlin?

[proven marlin]

No but I'll get one soon

brb

[tired fractal]

any information on how many seasons the season shop will be available? i'm asking because i saw that on conqueror you get 1200 points

[celest shadow]

For C1S3, it is from November 19 until January 17.

[tired fractal]

Not any upcoming season?

But thank you!

[celest shadow]

No information about this.

[tired fractal]

No worries, thanks!

[opaque dock]

Why is it showing this while i have buyed rp?

what was that

[night cloak]

After 1.4.0 update.. metro royale voice pack missing..

[last pecan]

User identification: 5268297521 and I play on erangle and livik both mirror world and normal

[versed dawn]

How

[vivid comet]

Every time I open pubg my downloaded maps are gone why?

I switched my account then my downloaded maps were gone any fix for this?

[neat spruce]

why i can never go back to lobby after i finish a game?

it just shows my crate

[last pecan]

That my issues too.. like happened to me all the time.. had to restart my game all the then when I die or win🤦🏻‍♀️🤦🏻‍♀️

[night cloak]

The download for resource packages is not starting. What can I do?

[pastel depot]

Mine too😕

[night cloak]

@neat spruce to me also this i want to send ss that I take

After match end this happens

[meager pumice]

Where i can find Jayce?@celest shadow

[west vapor]

Feel free to report your feedback in #old

[meager pumice]

@west vapor ?

[sick shale]

Thank you for the report. Can you please share the below details to help the team for further investigation?

▫️Numeric User Identification
▫️ Device
▫️Wi-Fi/Cellular
▫️Country
▫️Map

[meager pumice]

Where i can find Jayce?@sick shale

[sick shale]

What is this?

[livid oriole]

PGT GFX is very important for us and request to all of you to continue the porblem as soon as possible so that we do not face any problem in playing the game.

[flat lake]

Hi, may I know how to get in touch with payment refund team? Haven’t heard back in almost 4 days from PUBG Mobile CS in game.

[meager pumice]

Ask developer who give that for challnge in rp

[sick shale]

Is the term used in RP missions, @meager pumice?

[sick shale]

You cannot get a refund. Please confirm your purchases before proceeding.

[sick shale]

What is this?

[livid oriole]

In update 1.7, the developers of the game closed our usual access to graphics settings with a public file. Many features are no longer available. However, we still have access to basic options like FPS, Resolution and others. We hope they will listen to their players and return access to the graphics in update 1.8 🙂
This is the reason for the delay in the update so now we are trying to bypass the game restrictions
New PGT update will be rolled on soon... no eta

[meager pumice]

Mission looks like :" Find Vi,Jayce,Jinx and talk to them in mirror mode 2 times"

[sick shale]

Have you played the new game mode?

[meager pumice]

Yes

Do u know where i can find them on that mode?

Because i dont know

[sick shale]

What do you mean with a public file?

Are you referring to in-game settings?

[sick shale]

Will get back to you later.

[meager pumice]

Oke just mention me

[flat lake]

Can I send the screenshot of chat here?

[sick shale]

Chat with?

[flat lake]

Customer Service, Agent Dianna

[livid oriole]

I'm copying this from another community of 20,000 people using a program to change the resolution on their device. I myself personally play with samsung tab s7, which is impossible to play without Pubg Game Tools. The screen resolution does not correspond to reality, it feels like 600x800, but on the device it is 2560x1440, you know what I mean?

[sick shale]

You can.

[sick shale]

Using any third-party software or unauthorized method to manipulate or modify game files is against terms of service and punished accordingly.

[night cloak]

Russian language moderator Have?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Okay

Im need help

[sick shale]

Only English. You may refer to regional communities to use other languages.

[livid oriole]

Punished if this turns off the grass or improves the scope in any way or the like. The program SIMPLY allows you to change the screen resolution !!!! Do you understand? Developers must do it! Why does the play market say that the game has been installed over a billion times, and the resolution is not automatically set ON THE FLAGGER? Why should I resort to using the program to enjoy the picture?

[night cloak]

My brother's friend added his twitter and I would like to untie him, is it possible?
@sick shale

[night cloak]

Is it possible to contact support by phone to find out what to do next?

[sullen maple]

Can somebody tell me why region rank on everything 0

[night cloak]

is it possible to unlink an account without waiting for 21 days?

[pallid briar]

The season just started and it will count your statistics from Diamond and above.

[sullen maple]

I am diamond 2 already

[pallid briar]

Unfortunately, no. Please refer to subpoint 2.5 in #faq for further assistance.

[livid oriole]

where do you need to write so that after a year and a half of the release of the samsung galaxy tab s7 device, the flagship, the best tablet on android !!, your developers could simply register its native resolution ?? so that the game runs not in 600x800 screen resolution, but in native 2560x1440? Please help me!!!

[night cloak]

Push

[night cloak]

What's wrong?

Game not working

[flat lake]

@sick shale So, to make things short, I was being charged $9.53 (USD) for the purchase of 600 UC. I had no pending order and I didn’t receive any UC at all after PUBG charged me. The charge took place right after I updated my payment method in App Store. Now please clarify how can I contact the Payment Gateway in App Store.

[sick shale]

You can share your concerns and suggest optimizations for specific devices in #old to developers. But any unauthorized method to manipulate the game will remain as a violation of the terms of service, regardless of the reason of using it.

[heady sparrow]

I use OnePlus 6,2160x1080 resolution in pubg mobile like 480p,before 1.7 update i just use gfx tools to change resolution to make best experience for me.
since 1.7 release later,a lot gfx tool is useless by you stupid move,please bring the access for tuning graphics in public file

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @heady sparrow.

[sick shale]

Looks like your payment transaction wasn't successful. You have to to contact Apple Store for a check.

[livid oriole]

that's exactly what I'm talking about! inform the management!

[meager pumice]

@sick shale i complete mission from rp

[pallid briar]

Please make sure you meet all the requirements which you can be aware of by clicking the ? button. Otherwise your account might be under investigation.

[sick shale]

What is the problem then?

[meager pumice]

I find it myself wasnt looking here

[livid oriole]

How many people do you need to bring here for management and developers to hear it? Perhaps we need to write a complaint? How do we get NATIVE permission in the game ???

[pallid briar]

Could you try restarting your phone and see if it fixes the issue?

[sick shale]

I don't understand you. Is everything okay now?

[magic bane]

After the game ends the screen is freezing like this. Happened a lot for me and the only way is remove the game page and restart the game!!!

[night cloak]

alr tried

@sick shale whats the solution...?

not a wifi problem

[sick shale]

Thank you for the report. Can you please share the details below to help the team for further investigation into this issue?

▫️Numeric User Identification
▫️ Device
▫️Wi-Fi/Cellular
▫️Country
▫️Map

[sick shale]

Try repairing the game.

[night cloak]

omw

[magic bane]

Should I share my info in the DM?

[sick shale]

Sure.

[night cloak]

How to stop automatic dowload on 3g?

Before the update i can stop it but now cant why??

[cyan citrus]

You can manually stop the downloads by tapping on the download option available in the lobby interface, @night cloak. Regarding the feature to stop the automatic downloads, feel free to provide your feedback through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[night cloak]

Okay thx

[cyan citrus]

You're welcome, @night cloak.

[flat lake]

Understood. Thanks for the information. You’re being helpful.

[soft laurel]

why is it not letting me in

its also like this

request timed out

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @soft laurel. You can Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App, and let me know if it will make any difference.

[soft laurel]

ok ill try thanks

[dense dock]

lean and scope doesnt work properly at times.

have both on hold yet it goes on tap.

[cyan citrus]

Please mention your device, @dense dock.

[dense dock]

oops my bad , pocophone f3

the phone is updated and all. it was fine a like a week ago.

im reinstalling the game in hope it fixes my issues lets see how it goes ✌️🏽

[cyan citrus]

Please try to reinstall through Google Play if that's convenient for you, @dense dock.

[dense dock]

yep im on it rn will give it some trial runs after i download everything and come back to you if there is any issue ✌️🏽

[jagged fractal]

How come my uc just disappeared

F nvm the idiot game decided to use uc first instead of coupons when i had it and i jst press without paying attention

[dense dock]

@cyan citrus just reinstalled and... why i got someone else saved control layout ? and pickup. atleast the sensitivity settings are mine but the rest...

[cyan citrus]

You can try to setup a new layout, @dense dock.

[cursive acorn]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5214458157

The name of the account user 『RIP』Awadhi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive acorn.

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @night cloak.

https://gameloop.com/.

We only provide community support for mobile platform, @night cloak. Please visit their website or their Discord server for further assistance.

You can find that under Forum section on their website, @night cloak.

You're welcome, @night cloak.

[ionic slate]

Bought the royal pass and it said this

[lapis quest]

Hi
We have lodged a complaint but they have not responded
We use a S7 tablet, and the screen resolution supports 1440, but the game only supports 720, and this is very bad because of the lack of clarity on the screen and the tablet supports 120 frames.

I hope you will reconsider the problem

Device : Tab S7
Wi-Fi/Cellular : Wi-Fi
Country : Germany

[ionic slate]

How do i check if the payment went through

[plucky hedge]

This is all I am seeing every time a match is complete, I have to restart the game every time I finish a match

[cyan citrus]

Do you happen to have a video recording of the issue, @plucky hedge?

[round spear]

@cyan citrus my game just received a 2mb update and now the UI is smaller, everything looks smaller.

[cyan citrus]

Please feel free to provide your feedback through #old in compliance with channel's pinned instructions or use #910138261954002956 thread, @round spear

[ionic slate]

@cyan citrus

[plucky hedge]

I can’t return to lobby

[tawdry stump]

Helo

[safe zodiac]

Please Help

[tawdry stump]

Helo

Helo

Helo

[sick shale]

Please state your issue, @tawdry stump.

[sick shale]

Please state your issue.

[vague phoenix]

Have same problem just log out and back in.

[plucky hedge]

@vague phoenix
I did that but after every match I complete
It happens again

[tawdry stump]

Country region problem?

[safe zodiac]

My account is banned and I didn't do anything against the rules of the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe zodiac.

[sick shale]

What is the problem you're facing?

[tawdry stump]

No send a code

[vague phoenix]

Did you fully log out of the account or just close game and restart. All I did was go settings log out then reload game sign back in. @plucky hedge

[sick shale]

What's the login method you're using?

[tawdry stump]

Fb gmail

[plucky hedge]

Oh alright, I will try that

[sick shale]

Try using the phone number/email address login method instead.

[tawdry stump]

Yesss

Mach and not sand a cord

Change my region country 🇵🇰 Pakistan plzz

[sick shale]

Please contact customer service in-game for further assistance, @tawdry stump.

[vague phoenix]

You can’t change region till times up lol 60 days or something

[storm flume]

Please do not use languages other than English, @tawdry stump. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tawdry stump]

Ok

[vague phoenix]

[cinder jewel]

still having problem after repair

[tawdry stump]

Sand me link and I'm snad a video?

@sick shale sand me customer service link and I'm sand k video

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @tawdry stump.

[cyan citrus]

You may need to wait for their response. We don't provide assistance for emulators here.

[cinder jewel]

Someone help? The new update broke it. device Ipad pro 2021

[neon kraken]

Sir the resources are auto downloding
My phne has space problem
How to stop that downloding resources

[tribal creek]

Can i data transfer now? @Anyone

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tribal creek.

[cyan citrus]

You can manually stop the downloads by tapping on the download option available in the lobby interface. Regarding the feature to stop the automatic downloads, feel free to provide your feedback through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[narrow sparrow]

@cyan citrus hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow sparrow. Remember to read through #faq before asking questions in the support channels.

[narrow sparrow]

how i contact global in game support

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @narrow sparrow.

[narrow sparrow]

i know that when i send message they show us ban notice so what to do?

[dire pebble]

This season pubg is very trash to match glitch

[sick shale]

What is your user identification and which map did you play on?

[dire pebble]

Update 1.7 solo match wenn i die no button for leave match I play 13 match today and every match is like that

@sick shale

[sick shale]

Sorry. The map?

[dire pebble]

Erangel @sick shale

[sick shale]

What is your user identification, @dire pebble?

[sleek badger]

helloo have u got it fixed? got the same problem

[dire pebble]

For what do you need id?

[sick shale]

It helps the team to troubleshoot and investigate into this issue.

[dire pebble]

It’s not just me it’s for ios player

[dire pebble]

@sick shale watch

[marble yacht]

Can anyone answer me why tencent make me copystrike on my yt channel because i didnt post any video??

[dire pebble]

[sick shale]

I'm aware and already collected the standard details.

[cinder jewel]

@sick shale help

[plucky hedge]

That is the same thing happening to me

[plucky hedge]

Exactly 😤

[dire pebble]

It’s so sad after 2 years pubg happened like that

[plucky hedge]

It is very annoying to have to keep restarting the game after every match

[sick shale]

Can you try from now and record a video if it happened again?

[cinder jewel]

in each game mode the sensitivity changes by itself. Repairing doesn't help

[night cloak]

Bug Happend again can’t continue to lobby until restart id is 527562324

[sick shale]

Does that happen in training mode?

[cinder jewel]

classic, domination, tdm

[frozen briar]

I need help, I’ve been banned for 24 hrs but I am innocent

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen briar.

[dense dock]

@cyan citrus the issue i had with peak and scope not working properly seems to be only on livik. even after reinstalling it remains.

[cyan citrus]

Please feel free to report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread, @dense dock.

[dense dock]

will do

[surreal lynx]

How to get season tokens?

[vivid light]

@cyan citrus I need some help please

[cyan citrus]

Hello! How can we help you, @vivid light?

[vivid light]

Files are deleted automaticly why ?

Since this morning

[cyan citrus]

Please mention your device, @vivid light.

[vivid light]

s20 fe

samsung

[cyan citrus]

Please try to reinstall the game completely one time from Google Play and and see if it will make any difference, @vivid light.

[vivid light]

Pff I have a tournament in one hour

[dense dock]

how long is slow mode on feedback

[vivid light]

@cyan citrus this is the only way that it can be repared ?

[heavy vortex]

From lobby, Season > tier rewards.

[dense dock]

aint even posted yet and i have a 4 h slowmode...

[cyan citrus]

You can try to do a Routine Repair of the game and Restore Default settings. Clear game cache and restart your device.

[surreal lynx]

Ok thanks

[vivid light]

I will

[vivid comet]

No

[vivid light]

@cyan citrus it didn't worked

[vivid comet]

My maps are getting removed automatically When I restart pubg why??

[cyan citrus]

You may need to reinstall the game from Google Play, @vivid light and @vivid comet.

[regal citrus]

Anyone facing the same problem as me because every time I enter the game my settings never save

[vivid light]

Did you installed the game from an apk ?

Just asked

[vivid comet]

Yes

From Pubg Website

[cyan citrus]

Hello! Please try to reinstall the game from Google Play as I mentioned earlier, @vivid comet.

[vivid comet]

Ok

[plucky hedge]

See what I am talking about unable to go to lobby😤

[night cloak]

Yo why does it seem like I don’t get rank points?

[cyan citrus]

Could you please elaborate, @night cloak?

[dense dock]

was there a boost on the aim assist?

[cyan citrus]

No information in this regard, @dense dock.

[dense dock]

hmmm it seems like it tbh the aimassit is twice as strong now.

[night cloak]

Check my match results haha sorry I forgot to check first. But the bug still happens. Don’t know if it’s triggered by Anna or not.

[wintry silo]

Hello my account has been hacked can you help me

@cyan citrus Hello my account has been hacked can you help me

[knotty plinth]

Good evening, I have a problem with PUBG Mobile. My poco f3 supports 120 frames, but the game works on 60 frames only. Is it possible to solve the problem?

[cyan citrus]

Could you please add more details about the bug or share a video recording?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[long kettle]

Is infection mode still coming back soon?

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[cyan citrus]

Please refer to the pinned message of this channel for further information.

[knotty plinth]

Well, the phone supports 120 frames, but the game does not support my device with 90 frames, it works on 60 frames, and I do not know what the problem is, although the device is very powerful

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @long kettle.

[cyan citrus]

Please refer to my previous response again.

[knotty plinth]

Ok, what is the solution, I want to enjoy my format and the strength of my device

[cinder jewel]

@cyan citrus

Please help

[cyan citrus]

There is no solution for now, @knotty plinth. You will need to wait for the game developers to provide 90 FPS support for certain devices including yours.

[night cloak]

Can’t even go to lobby after a successful chicken dinner.

[knotty plinth]

Many games below from PUBG Mobile and support 120 frame 90 and PUBG Mobile for 3 years have been working and they will not do anything until it is too late. They are looking for money only. Thank you, respected

[cyan citrus]

Could you please make a video recording of the issue? How often are you facing this issue?

[quiet blaze]

@cyan citrus how to get this option in pubg account

[cyan citrus]

That is only available for accounts registered in European Economic Area (EEA). That option will lead you to delete your account, so I would suggest you to not interfere with that option, @quiet blaze.

[regal citrus]

Anyone facing the same problem as me because every time I enter the game my settings never save

[cyan citrus]

Please try to reinstall the game from Google Play and see if it will make any difference, @regal citrus.

[regal citrus]

Ok

[quiet blaze]

but i want to transfer my account to bgmi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @quiet blaze.

[quiet blaze]

@cyan citrus But my region is france Because of that i cnt transfer to bgmi and BATTLE GROUND MOBILE INDIA told to connect with PUBG MOBILE

[cyan citrus]

We don't answer for them, @quiet blaze. As we only provide community support just for the global version of PUBG MOBILE, we are unable to help players concerned about any other version. You may try to contact customer service in-game.

[quiet blaze]

For me in-game customer service is not available because its banned in India

[cyan citrus]

That is the only way. We are unable to help you any further in this regard, @quiet blaze.

[quiet blaze]

can't reset my region ?

[cyan citrus]

What do you mean by reset, @quiet blaze?

[quiet blaze]

Its France i want to change it to India

[cyan citrus]

There is clearly a cool-down of 128 days, @quiet blaze. There is no way you can change your region before that. Also, customer service can't help you with this.

[quiet blaze]

@cyan citrus okay thanks

[cyan citrus]

My pleasure, and thank you for your understanding, @quiet blaze.

[languid mica]

Bonus when will end to Israel country

Bonus challenge

[cyan citrus]

No information in this regard, @languid mica.

[sullen lion]

When will pubg roll out a patch? Based on feedbacks by players?? Will it be soon? because the game is glitchy and buggyy!!

:(

Im waiting...

but iss there any date or timeframe that it would be expected to come..

[languid mica]

Ok

[cyan citrus]

Unfortunately, no.

[sullen lion]

No meaning to, there is not patch after this? or no dates you know now??

[cyan citrus]

We don't have information as when new patch will be released. You may keep an eye on #news, @sullen lion.

[tawdry canyon]

My voice chat is bugged as heck and I need help to resolve this. When I turn on my mic, my teammates say they can’t hear but they hear a high pitched buzzing noises. I’ve already uninstalled/reinstalled, repair the client and reset my phone but no solution. I use Bluetooth headphones that I’ve used for a long time and never had an issue up until a season ago. My phone is an IPhone XR and I’m using MGC Nomad Headset. I have to constantly restart the app when I start a match to use the voice chat to pick up my voice and then when I go back to the lobby it bugs out again. It’s not my headset because it works fine with COD and New State. Any suggestions that are not reinstall or repair client since I have done those and it hasn’t solved anything.

[sullen lion]

okay.. we need it soon..

[cold jasper]

getting chinese text in game, on some spots

[winter umbra]

Can you guys help me remove the timer for 'Change region'? Because there is a timer on 'Change region', I am unable to tranfer my account to BGMI. Guys, please help me with this problem as the last date for account transfer to BGMI is very near.

[cyan citrus]

As you have already applied all the possible fixes, you may need to switch your microphone device. It is recommended that you use your device's microphone.

[cyan citrus]

Could you please add more details about the issue or share a screenshot or video recording?

[cold jasper]

ok

[tawdry canyon]

It’s not the headset. It works fine with New State and COD.

And it worked on PUBG before. It was after an update on PUBG that my voice chat got buggy

[cyan citrus]

You have already answered multiple times. You cannot change your region before the cool-down has been reset, and we only provide community support for PUBG MOBILE. Now, I would suggest you to please move to #chat and avoid this incessant behavior.

[cyan citrus]

If it works in other games does not necessarily mean that it should work the same way in PUBG MOBILE. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[full nimbus]

the game constantly freezes after the end of the match. what to do?

[winter umbra]

Wow, thats how you respond to your customers! Hats off Bunk! Get off this job if you dont like it.

[cyan citrus]

Please mention your device and share a video recording of the issue.

[tight sorrel]

i want to change server

[cyan citrus]

Please describe the issue you are facing while changing your server, @tight sorrel.

[tight sorrel]

I changed the server by mistake

[strong timber]

Hai

[night cloak]

@cyan citrus 527562324 IPhone 12PM Wi-Fi USA 🇺🇸 🇺🇸🇺🇸

[cyan citrus]

You will need for the cool-down to be over. You cannot change your server before that.

[strong timber]

Haiii

[tight sorrel]

why you can do that

[cyan citrus]

Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country.

[rich holly]

Hey Bunk

[cyan citrus]

Hello! How can we help you?

[rich holly]

Can i ask you a question?

[cyan citrus]

@strong timber, please do not beg for in-game currency. Go through #735483472432594994 before participating in the server.

[tight sorrel]

why you can do that

[night cloak]

@cyan citrus

[cyan citrus]

Yes. What is it?

[cyan citrus]

We cannot, unfortunately.

[rich holly]

What's up with you and GFX TOOLS?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @rich holly.

[strong timber]

@cyan citrus yas

[rich holly]

I need an answer from you though

[night cloak]

Why does tencent hate iOS so much

Android doesn’t get this much bugs and glitches

[cyan citrus]

That's the answer, @rich holly.

[night cloak]

Go play pubg lite if you want gfx

@rich holly

[cyan citrus]

Could you please mention these details to help further troubleshoot the issue, @night cloak?

[rich holly]

I know, but what is really the problem when having a good resolution and good fps in a low-end devices?

[dense dock]

unfortunately we do.

[strong timber]

Bunk bro you can do chat

[rich holly]

I didnt ask about your opinion so u reply to me when i ask you. behave.

[night cloak]

Hey guys I need a little help.i was watching athena today and he was doing some fpp action and I'm wondering how his fpp just looks so good?

Like how is his gun like idk how to say it

After a game between dying and winning I cannot seem to go to the lobby as the whole hud and after match event does not occur I’m stuck in that state I am in on the video I sent @cyan citrus

[dense dock]

u cant support it. it makes the game better for you but worst for everyone else.

[cyan citrus]

Not our concern. Any third-party applications to interfere with game functionality are not allowed in any case.

[night cloak]

his gun in fpp just looks better,idc about skin I'm talking position of the gun

[rich holly]

How making it worst for everyone else? how?

[dense dock]

maybe its the dynamic fpp holding or something ? thought there was an option like that.

[strong timber]

51415059070

[night cloak]

Idk can you ask someone you know?

[rich holly]

I told you to behave, i'm not talking to you.

[cyan citrus]

@night cloak, please mention the details I have asked or move to #chat.

[night cloak]

@cyan citrus hey can I just get a lil bit of help

[storm flume]

Please avoid going off-topic, @dense dock. You may have unrelated conversations in #chat.

[night cloak]

How's Athene's gun position like this in fpp?

I did @cyan citrus it’s up ⬆️ in the chat.

i download all resource pack then it deletes itself automatically

what is this

waste of time

[rich holly]

I mean leave it for the people who cant afford a good phone

[cyan citrus]

Please try to reinstall the game from Google Play and see if it will make any difference.

[night cloak]

wdym

why am I getting ignored tho :(

[cold jasper]

here

[night cloak]

i gotta download all things again

[cyan citrus]

Not possible. As you have already been answered, please move to #chat for further discussion.

[cold jasper]

chinese text in mirror world mode

[night cloak]

After a game between dying and winning I cannot seem to go to the lobby as the whole hud and after match event does not occur I’m stuck in that state I am in on the video I sent @cyan citrus

[sick shale]

You can adjust the first person perspective camera view through the Advanced Controls settings:

[cold jasper]

its a known bug, will be resolved soon

[night cloak]

Understandable have a great day 👍

pubg was better back in s1

[rich holly]

At #chat where no one answers, is this how a company treats her customers? or its only intention some bucks?

[night cloak]

system is trash nowdays

[night cloak]

I have it on the highest thing already.

[rich holly]

Those bucks wont last forever.

[night cloak]

i even got banned for 10 days by matching with random hackers in my team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

nvm I think I got it

[cyan citrus]

That's a know issue. Feel free to report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[sick shale]

FPP Dynamic Holding option is only effective in a non-shooting state.

[cold jasper]

hey, should i post my glitch as well

[night cloak]

Understandable

[cyan citrus]

Please add more details about the issue you are facing.

[cold jasper]

ok,

[night cloak]

can u explain it in an easier way please?

[sick shale]

You may click on the question mark (?) for more details about that option.

[night cloak]

alright

[cold jasper]

PHONE - Samsung galaxy m31
Ram - 8GB
Processor - Exynos 9611
Client version - 1.7.0
Glitch face- Getting chinese text in mirror world mode, attaching screenshot below
Region - Asia

[night cloak]

well idk how to fix this

[sick shale]

Can you take a screenshot of your settings page?

[night cloak]

Which one?

[sick shale]

Advanced Controls settings.

[cedar sedge]

Please, my account is very expensive and old, and I took a 10-year ban of injustice, and I did not play with cheating. Please, can you undo my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cedar sedge.

[odd rune]

Game have a stuck , any solution

[night cloak]

@sick shale

Both basically lmfao

[sick shale]

It might be because they're using an iPad.

[uneven pumice]

In which event we got this dress

And this dress name?

[night cloak]

Oh

[odd rune]

Why there is a stuck ? Tried routine repair but no improvement

[sick shale]

Pinocchio Set/Headgear and it is currently available in the Supply Crate.

[night cloak]

@sick shale thanks for trying to help! I appreciate it

[sick shale]

Where does it get stuck?

[odd rune]

All part , feeling a slow motion 🙄

Just like frame drop scene .

If I click settings button it open after 3 or 4 sec

[glacial creek]

How does this work? From my perspective the doors were closed

He even opened them after

[sick shale]

It is probably your device isn't capable to run a good performance as it used to do before due to new features, etc. @odd rune Try lowering your graphics settings a bit

[round spear]

Game is unplayable, everything is so small in the game

[golden wraith]

Killcam perspective isnt accurate. Dont trust killcam too much, ive compared many times and what you get to see is not what that person saw on his screen.

[glacial creek]

No but when we were fighting the doors were closed on my perspective

So you are telling me that the doors wasn't closed for him and he could see me?

[night cloak]

Yo I’m stuck on updating download list, wont let me log in, anyone know the solution

[golden wraith]

No im saying on the killcam you might not see the actual gameplay from him. Killcam doesnt render everything properly

[glacial creek]

Yeah I know that but explain how could he shoot me trough closed door.

I don't think it works like that

[golden wraith]

Like i said. His shooting and aim are different than what you saw on the killcam. Killcam gives a really weird version of what happened

[night cloak]

??

[quaint moss]

Why their 3rd mission not completing
I played more than 8 matches in new mirror world mode even planning all three maps
What wrong with that mission
Is that some thing I do wrong
What this mission told us to do
@cyan citrus @static sleet

[uneven pumice]

@onyx cairn

Sir when will the third party tournament authorization will start again in south asia in south asia people cant host tournament bcz there is no tournament room card facility since 11 months. And playing only pmco after every 6 months how player and teams can practice without third party tournament and scrims?

No one is getting response from south asia management

I repeat no one. There is no third party event in south asian countries

[uneven pumice]

@prime wagon

[fast pawn]

I need his assistant I am my account that was humble and you received the person who stole the account changed the state to the Economic Economic region and I want to change the state to the state to take advantage of the offers within the two

[barren cliff]

Hello. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you.

The account id 5214458157

The name of the account user 『RIP』Awadhi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren cliff.

[rose crow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5214458157

The name of the account user 『RIP』Awadhi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose crow.

[night cloak]

I want to change my country region. Mistakenly I change it to USA. I have to wait for 68 days but I don't have that much time. I tried everywhere. Nobody help me. I am cancer patient for me it's very stressful😖

[ocean fractal]

@night cloak in game cc would be helpful 4u

[full nimbus]

iphone 11 pro. I don't have a video, but it's simple. as soon as they kill me, the colors turn gray and the game continues. I can hear how people play on. But I can't press anything. I just show the same screen as in the photo and I can not do anything.

[night cloak]

@ocean fractal cc what?

[ocean fractal]

@night cloak customer care

[static sleet]

Unfortunately, you will have to wait for the cool-down period to expire before being able to change your country/region again.

[night cloak]

@ocean fractal I already contact them no reply😫

[ocean fractal]

@night cloak like the mod said. No other way. Need to wait for cooldown

[night cloak]

@ocean fractal I can't
I want to transfer my account to bgmi. Before 31 December.

I get unknown error, when trying to download maps, I tried restaring App, my phone, cleaning Cache and data, uninstalling and reinstalling the game, but nothing seems to work, worked fine yesterday, but today for some reason I can't download maps or clothes. It says that I have unstable connection, so I put on vpn, and only then it began to download, but it was still very slow, thus I want to know, what can be done in this situation?

@static sleet there is any way to change it before cool down

[sullen maple]

Hello my account is Linked by E-mail and Twitter and I don't have access to my email anymore it is possible to change my email ?

[cyan citrus]

No. There isn't.

[night cloak]

Ok

[cyan citrus]

You cannot change or remove third linked email and phone numbers at the moment.

[cyan citrus]

Please be advised that VPN usage is not recommended and may put your account at risk of getting suspended. To further troubleshoot the issue, please mention your device and country.

[night cloak]

My device is Samsung galaxy s20 exynos and I'm currently resided in belgium

[cyan citrus]

You may try to change your DNS settings and see if it will make any difference, @night cloak. Please refer to #faq sub point 4.3 for further instructions.

[sullen maple]

Ok thanks

[cyan citrus]

My pleasure, @sullen maple!

[night cloak]

Already tried that, didn't work as well

[cyan citrus]

Please share a video recording of the issue, @night cloak.

[cyan citrus]

This seems like an issue with your internet connection, @night cloak. Please try to reset your network settings one time through Settings > General Management > Reset > Reset network settings. Restart your device and see if it will make any difference.

[night cloak]

High ping problem after update 175 in classic tdm 40-60

[flat moat]

game is laggingon emlatur why is that after update ?

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @flat moat.

https://gameloop.com/.

[pulsar mango]

FIX YOUR GAME FFS

[night cloak]

Hello my account was hacked , can someone help me to recover my account

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @night cloak.

[stuck tendon]

Hey! Can you tell me how long is the Local Shop gonna be there?

[cyan citrus]

Please try to uninstall the game completely and download it again from Google Play.

[night cloak]

I did that, still unchanged.

I don't think that it has anything to do with my internet connection, since it's the same as always.

@cyan citrus

[cyan citrus]

Please try to uninstall the game completely and reinstall it from the Google Play, @night cloak.

[night cloak]

Already did that

I tried everything besides reseting my connection. Still nothing has worked yet.

[cyan citrus]

Please send a detailed report of the issue through #old in compliance with channel's pinned instructions, @night cloak.

[radiant wing]

Hi @cyan citrus, sorry for the tag but is there any way I could contact the team via Email or any other medium in regards to my account transfer issue, of going from PUBG Mobile Global to BattleGround Mobile India?
I get an error saying my account is ineligible for transfer, I dont know what that should mean.
The in-game suppirt is useless, doesnt have anything related to this topic. And I cant seem to find the support contact email, so.... Would appreciate any help.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @radiant wing.

[radiant wing]

Ehh... Alright...

[night cloak]

@cyan citrus thanks you , can you say me where is the costumer service of compromised?

[tardy yacht]

If you dont update to the newer version, can you still get rank?

[sick shale]

Yes, but we recommend to update to the newer version as soon as you can to avoid any potential issue.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @night cloak.

[tardy yacht]

Perfect!👍

[flat meteor]

I literally buy and use stimulant pack every game but it doesn’t count. How do I fix it

[night cloak]

I have contact there ,they say I need to contact Facebook pubg mobile , i contact them and wait for there anwser ?

[sullen lion]

Stimulant pack used, but not counted.

its a bug...

[sick shale]

If you lost your access to the social media account, then you have to contact their respective support channel.

[night cloak]

Appreciate the help. Keep up the work👍

[night cloak]

so I go to Facebook for contact there ?

[sick shale]

If you don't have access to the linked social media account, yes.

[night cloak]

Ok i wait there answer, thanks you for the help

[cyan citrus]

Glad to help, and thank you so much for the application.

[magic plinth]

Hello. I paid for the RP group pass perks and now I'm being asked to pay for the RP upgrade again. Who can help me with this?

[cyan citrus]

Did you collect the RP upgrade card through your in-game mail, @magic plinth?

[steel laurel]

my account is tied to VK, when you press VK, authorization is canceled, what should I do? who knows?

[main pasture]

Hello, someone linked his email to my account (E-mail linked) how can I revoke his access?

[storm flume]

Please contact the customer service for further assistance, @main pasture. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

card mission has been removed from BP shop
how I'm supposed to do all the mission

[sick shale]

Do you have VK application installed?

[sick shale]

Did you equip it but it hasn't been functionally used? (Recovering health)

[steel laurel]

Yes

[steel laurel]

Yes

[sick shale]

Can you logout and login back to your VK account and try again?

[steel laurel]

I'm going to try now

[sick shale]

It is still possible to complete the missions without those. However, there may be events with rewards of mission cards in the future.

[abstract sphinx]

My device has a screen that supports 90 Hz and a powerful Helio 95t processor, and it does not play 60 fps in PUBG Mobile, although the Realme 6 operates at 60 fps and only Helio 90t processor

[sullen lion]

I purposely lost health, i equipped it! But still not counted. Whenn i pick it up, and lose health it automatically charges back my hp! but not counted!!...

[abstract sphinx]

@sick shale Hi

My device has a screen that supports 90 Hz and a powerful Helio 95t processor, and it does not play 60 fps in PUBG Mobile, although the Realme 6 operates at 60 fps and only Helio 90t processor

[steel laurel]

no, there is no difference.

[abstract sphinx]

I want 90 fps I only want 60 fps

I only want 60 fps

Realme 6 supports 60 fps

And my device is stronger than it and supports 40 frames!

[sick shale]

Have you tried to lower your graphics settings, @abstract sphinx?

[abstract sphinx]

No@sick shale

[sick shale]

Try it.

[night cloak]

bruh 👎👎👎

can i complain somewhere

[sick shale]

Yes. In #old

[sick shale]

When did that happen?

[steel laurel]

almost a week has passed, every day I write to the support service, there is no result.

[sick shale]

Before the update?

[ionic slate]

Whats this about

I have the new version already..

[steel laurel]

I guess it's yes.

[sick shale]

Can you check if PUBG MOBILE is still connected to your account from VK settings: https://vk.com/settings?act=apps?

[sick shale]

Looks like it wasn't fully installed.

[ionic slate]

BRUH

[sick shale]

Do you have enough storage?

[ionic slate]

i do but i had those downloaded too

[torpid kernel]

Русские есть?

[ionic slate]

I reported it in #old, i guess it happened because i installed the new version from the official site before it was avilable in the playstore, and now since the update is avilable in the playstore it updated automatically or idk what happened

[steel laurel]

Yes.

[torpid kernel]

Ребята

[sick shale]

That might be the reason, yes.

[ionic slate]

I believe its english only in here

[sullen lion]

For god's sake, stop giving desinged RP's and fix the glitches and bugs present. Please :(

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sullen lion. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

Unfortunately, I am unable to assist further with this issue due to our limited support.

You may contact the customer service in-game for further assistance in this regard. Refer to subpoint 5.4 in #faq for the instructions on how to contact them.

[steel laurel]

Ok, thank you

[ripe sonnet]

After the end of the game, it simply does not go to the lobby. I re-enter the game to go to the lobby. please help to solve this problem.

[last pecan]

I do have that problem since yesterday

[surreal turtle]

Is requesting for Royale pass is disabled in Pubg mobile now? Mods?

[patent ginkgo]

Hello, today i opened pubg and when i was collecting my season tokens my graphics started to be so bad and the game started lagging

[surreal turtle]

@surreal turtle @static sleet
@cyan citrus

[heavy vortex]

Where did you download the game from? @surreal turtle

[surreal turtle]

Through PubgM link. On discord official

[heavy vortex]

The request option appears if the game is downloaded from official stores.

[tawdry stump]

Helo

?

[patent ginkgo]

.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @patent ginkgo. You can also submit a report in #old in compliance with the channel's pinned instructions.

[surreal turtle]

The link posted in server won't work?
By Pubg mobile Admin in this server?

[heavy vortex]

That's website apk if I'm not wrong.

[surreal turtle]

😫

[heavy vortex]

For getting the request option you need to download from play store or app store.

[surreal turtle]

Ok

[nocturne grove]

I can't get the theme, where I can find the theme

In my inventory there is only one old. Theme 😪

[compact rock]

Bruh iz been 3½yrs ffs😂 can sum1 remove this TvT

[sick shale]

You can collect it via the events center.

[nocturne grove]

@sick shale which event

[compact rock]

So where was I posed to send that?

And that is the global version

[sick shale]

You can contact customer service in-game for this.

[compact rock]

Alr, thx elder.

[patent ginkgo]

@sick shale

[sick shale]

Please follow this message.

[smoky zephyr]

Why I can' t see my current outfit at right side? Its full set

[patent ginkgo]

done

[sick shale]

When did you obtain this outfit?

[smoky zephyr]

Today

[sick shale]

Are you sure it is a full set? Can you share the names please

[sick shale]

@nocturne grove Got it?

[ionic slate]

Im done

Any fix for this??

[sick shale]

Why are you using Data and Wifi together?

[ionic slate]

Idk

Why?

[sick shale]

It may cause interruptions/network troubles and therefore resulting in failing the download progress.

[ionic slate]

Im downloading the whole game all over again

[full nimbus]

video what did you ask

[topaz kite]

I have the same problem

I have to restart the game every time it’s so annoying

[smoky zephyr]

Fashion Referee Hat
Fashion Referee Glasses
Fashion Referee Top
Fashion Referee Pants
Fashion Referee Shoes

[opal flare]

My too I have this problem

[sick shale]

Did you obtain all of them today?

[smoky zephyr]

No, Today I got only glasses. Hat, top and shoes — 2 days ago from premium chest. I got pants — months ago.

[sick shale]

It is probably because the set is old and existed before the loadout feature.

[fickle bluff]

Hello. BUBG MOBILE. I know that you are very busy due to the Iarge number of messeges. I had no problem with my account. my account has been banned for reason and. I swear to do or use external materals and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve aproblem as soon as possible because I am wornged
Thank you. BUBG MOBILE
The account id 5669081960
the name for account user 『KLR』BOB〆

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle bluff.

[tidal adder]

Good morning fellow,

Need suggestion, my sensitivity changes this season, I feel un ease to play after update, later on I realise my sensitivity was messed up, although it is same as before but, I am uncomfortable playing with my old sensitivity.

I report pubg but they want Proof, but even I make a video, they can’t figure it out as this is sort of feeling.

Have any one face that kind of issue and please let me know how should I resolve it??

[dire grove]

Hi, I've a problem, when I die in a game the screen freezing and can't do anything until I reopen the game

How I can fix that without restarting the game every time

[dense dock]

yep i feel the same way my guy , sensitivity is the same but at the same time playing with it doesnt feel comfortable but rather strange.

[hushed vessel]

Literally every game!!!

[plucky hedge]

I am literally fed up with this problem of not being able to go to lobby after I finish match
This is causing me to lose interest in playing this game

[smoky zephyr]

Is it will be fixed?

[cinder jewel]

another game bug

gray screen and nothing can be done

[tidal thunder]

@plucky hedge its the same with me i deleted the game 2 times and downloaded all the ressource but nothing the problem still there

[rotund adder]

Anyone has this issue, game stuck at updating download list

USA, pubg mobile WiFi iPhone 12 Pro Max

[tacit nova]

I have problem

After any game not refer to list of name and my point and get fixed pic of my box
And i exit from game manual
How to fix it

How to fix it

[feral forge]

Please try to perform a routine repair from the login menu of the game, and if the issue persists, please submit a report regarding the issue with the following details in #old, @tacit nova, @tidal thunder and @plucky hedge and @cinder jewel:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[feral forge]

Please try with a different internet connection, or you may also try to set up a DNS, you can refer to subpoint 4.3 in #faq for further instructions.