questions

[round oracle]

Hi guys when i open the game im get this messge and i can't open the game please anyone can help me how solved this ?

[celest shadow]

You can find the "Quick Scope" option under the basic settings, in the basic controls section.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[storm flume]

Please do not use languages other than English, @fading berry. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hearty summit]

#PISTON thanks bro

[round oracle]

@celest shadowThis chinese gameloop

[fading berry]

I opened 14 premium cases and they didn’t give me anything for the 5th guarantor, please help ( Game nickname: BabulaEbet

please help with this problem(

[uncut sonnet]

Anyone knows if metro royal will come back?

[celest shadow]

We cannot help you with this here.

[round oracle]

@celest shadowhmm thanks bruh

[alpine mesa]

that is of

[celest shadow]

Please submit your concern in #old.

[celest shadow]

Metro Royale: Reunion will return on November 22 with the new Carry feature.

[uncut sonnet]

Okay thanks man

[celest shadow]

The button changes from "Jump" to "Climb" when you are near an obstacle such as a wall. This is intentional if you have the Jump/Climb option disabled.

[alpine mesa]

means if we enable jump and climb then that will goo?

[paper helm]

Hi since i updated to 1.7 ,i have not got the arcane lobby

[celest shadow]

Yes.

[celest shadow]

You will automatically get the new lobby theme after watching the PUBG MOBILE x Arcane trailer. You can try logging in again or later and see if you get it.

[pliant hatch]

@celest shadow how stopi automatic downloading i only got 2 gb pre day data all date consuming by pubg for other work i ranout of data

[unborn gull]

Am I the only one that in-game audio has become super loud for example sounds of shooting is quieter than reloading and footsteps are super loud as well reducing volume doesn't help because than I can't hear anything at all

[celest shadow]

You can pause the download from the Resource Download Center.

[pliant hatch]

@celest shadow automatic restart in background without my permission

[celest shadow]

Please provide your feedback regarding this in #910138261954002956.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @unborn gull. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sonic chasm]

I have a problem with my account in a game

Is there anyone to help me?

[weak ledge]

Fix emulator jump please...

[solar dune]

hello can i speak to one of the supports

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[sonic chasm]

@cyan citrus I was linking to my account on Facebook and I forgot my password and the link is also on Google

[tired sundial]

Yes

[sonic chasm]

I want to remove the account from Facebook so that I can link it to another Facebook

@cyan citrus

[cyan citrus]

You will need to log into another social media account connected to the same PUBG MOBILE account to remove it, @sonic chasm.

[sonic chasm]

@cyan citrus I can log in to the account but someone is taking me out I don't know if it was stolen

[storm flume]

Please contact the customer service for further assistance, @sonic chasm. Refer to subpoint 5.4 in #faq for further information.

[sonic chasm]

@cyan citrus What can you help me?

Because my account is very expensive for me

I don't want to steal

[tired sundial]

I have a problem with the internet. My brother his ping 60, my 300 ,Why there are different even though we have the same type of mobile ?

[cyan citrus]

We are unable to help you with compromised accounts. You can try to change your password and logout from all the devices for both social media and PUBG MOBILE or contact customer service for further assistance.

[sonic chasm]

I just want to unlink my Facebook account and link it to another Facebook
@cyan citrus

[cyan citrus]

This might be due to an unstable network connection. Not something we can help with much. You can try to switch to a more stable internet connection or reset your network settings.

[cyan citrus]

Please refer to my previous response again.

[tired sundial]

Ok, I will try it, thank you for help.

[cyan citrus]

You're welcome, @tired sundial.

[silver yew]

Hello!
I still have the issues when i finish the game and have to restart the game, i did clear the cache and uninstalled the game but its still not working. Any other options to fix it?

[sonic chasm]

@cyan citrus Ok, I want a solution from the same company to untie it

[cyan citrus]

Could you please share a video recording of the issue? This will help in troubleshooting the issue, also please mention if you were playing any specific map when you encountered this issue.

[sonic chasm]

Or advise me something?

[cyan citrus]

You have already been answered before, @sonic chasm. You can contact the customer service in-game for further assistance.

[sonic chasm]

@cyan citrus I called and no answer

[opal meadow]

it won't let me download the graphic resources, can someone help me please?

[twin galleon]

Any option to remove the touch dots in lobby in latest pubg mobile update ?

[cyan citrus]

This may take some time due to an enormous number of requests every day. Again, not something we can help with.

[cyan citrus]

Please share a video recording of the issue and mentioned your device.

[sonic chasm]

@cyan citrus I've been asking for grocery help for more than a month

[cyan citrus]

That is not possible at the moment. Feel free to provide your feedback through #old.

[cyan citrus]

You have already been answered. Your account security is your own responsibility after all. You can try to contact them again.

Unfortunately, there is nothing we can do to help you in this regard.

[sonic chasm]

@cyan citrus I'm sad because you didn't treat me well

Is there an e-mail to communicate with them outside the game?

@cyan citrus

[twin galleon]

My game is like 5 fps in the lobby itself, i dont get why this happen

[cyan citrus]

Please mention your device to further troubleshoot the issue, @twin galleon.

[twin galleon]

Redmi note 4, yes it is a low device but it shouldnt lag like this 😩

[cyan citrus]

Not for your issue. The email can only be usable for general queries and cheater reports.

[opal meadow]

it won't let me download the resources, it just stays there and if I have an Internet connection my device is an iPhone X

[sonic chasm]

There is a lot of cheating and no one checks!

[cyan citrus]

We are unable to help you any further regarding your issue, @sonic chasm. Please take this discussion to #chat.

[sonic chasm]

@cyan citrus Why does this version not support vulnerable devices??

[cyan citrus]

Could you please elaborate, @sonic chasm?

[sonic chasm]

Why the new update does not support weak devices and there are a lot of problems a lot
@cyan citrus

[opal meadow]

it won't let me download the resources, it just stays there and if I have an Internet connection my device is an iPhone X

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device. Also, make sure you have enough storage left in your device. Also, you can try to play the game through default built-in Game Turbo for your device and see if it will make any difference.

[primal mauve]

we really need help fixing keymaping !

[sonic chasm]

@cyan citrus You have no response?

[cyan citrus]

If you have a list of devices, feel free to report the issue through #old in compliance with channel's pinned instructions.

[primal mauve]

i tried everything downloaded hd resources deleted the game many times and downloaded it again

fix it please !!

[balmy wolf]

How to get new lobby theme of 1.7?😭@cyan citrus @celest shadow

[fierce night]

are they seriously breing up the s1 s2 s3 outfit tothe game again? why tf you put s1 name on it if you can get in c1s5 pass?

[sonic chasm]

@cyan citrus It is an unsatisfactory response

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[balmy wolf]

@cyan citrus

[fierce night]

congrats no different between acc from s1 and acc from s20

[twin galleon]

Thank you, let me try

[opaque dock]

Another glitch :I

[cyan citrus]

Feel free to provide your feedback through #old. Also, please do not bypass inappropriate language filters.

[balmy wolf]

Is you ignoring me or wutt?@cyan citrus

[old mica]

is c1s2 end in 7 hour or 1 day 7 hour?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @opaque dock. You can also submit a report in #old in compliance with the channel's pinned instructions.

[manic lichen]

Hi guys i have this problem

When i pay a uc that admins send me this massage

[cyan citrus]

Cycle 1 Season 2 should end around November 18-19.

[manic lichen]

Who can i fix it

[cyan citrus]

If you have purchased UC from an unofficial sources or unauthorized means, UC will be deducted until the total amount has been recovered, @manic lichen. For further assistance, you can contact customer service in-game.

[old mica]

@cyan citrus which day is it? me remember there was some season before that end earlier than the date it say

[opaque dock]

ok

[cyan citrus]

Should be around November 18.

[old mica]

so is it end in 7 hour or 1 day 7 hour?

@cyan citrus

[sonic chasm]

Damn there are a lot of problems that get me out of the gym suddenly me and my friends

[hidden cypress]

😐

[cyan citrus]

Unfortunately, I cannot confirm that. This season should end around November 18 00:00 UTC.

[robust mortar]

1 day 7 hrs. In the shop u can buy 100 rp and that shows the timer .

Is it just me or are we unable to see titles in the lobby now

[old mica]

rp season may no same as classic season

[robust mortar]

Ohhh maybe ur right 🤔

I always thought they ended same time

[old mica]

it end different time more often

[robust mortar]

Ohh well maybe 7 hrs then

[night cloak]

can't jump properly in Gameloop Emulator

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/

[young rivet]

Hi, may I ask what is season token and where can we get it in game?

[humble summit]

can i transfer my 1.7 updated global account to bgmi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @humble summit.

[night cloak]

Did the sensitivity change in this update, me and a few other people feel like it has.

[dire warren]

Hello dear friends, how can you remove a person from your chickens?
This person has insulted us on social media!
please guide me

[tardy wraith]

When will update come

[cyan citrus]

The update has already released, @tardy wraith.

[cyan citrus]

That is not possible. You may try to contact customer service in-game for further assistance.

[cyan citrus]

No information in this regard. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[waxen parcel]

Could anyone help? Yesterday I updated my game and everything was working fine, today the same update came out and I updated it, after all this all the maps and downloaded i did were restarted, that's fine but whenever I join a match in the new mode, my game crashes, I tried like 5 times and it's still crashing, any idea why??

[cyan citrus]

Please share a video recording of the issue and mention your device, @waxen parcel.

[halcyon plinth]

Im having issues with the game every time I open the game its saying Ineed to download everything from the start

[waxen parcel]

When it crashed for the 10th time, my maps got deleted and I have to re download them again, I've been downloading everything for the past 5 hours and they just go like that because of a bug?

[waxen parcel]

Yesss the same happened to me!

Everytime I'm opening everything is getting deleted and I have to re download them again

[lilac yarrow]

how do i get season tokens?

[halcyon plinth]

It's tiring to just redownload every time

[waxen parcel]

Me too I'm so done with it, I deleted pubg and re downloading it again maybe it will work

[cyan citrus]

Could you please provide the video recording and mention your device?

[halcyon plinth]

@cyan citrus How to fix this issue with the downloadings

[waxen parcel]

I can't record a video anymore because I deleted pubg and re downloading it, my device is HUAWEI MATE 10

[wooden juniper]

I cant update my game

It always gets stuck here

Could someone help please

[cyan citrus]

Please mention your device, @wooden juniper.

[bitter raven]

Hello Anyone?

Need Help

[sharp willow]

Stuck here - tried restarting the game multiple times

[waxen parcel]

Turn off internet in this page then u will go to Facebook page and everything will work.

[rich acorn]

My game keeps closing itself whenever I try and join a match

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Please mention your device.

[cyan citrus]

Please share a video recording of the issue and mention your device.

[sharp willow]

iPhone 12 Pro max

[sharp willow]

That worked - but gotta do it every time I start the game; and for some reason rp is being buggy af

[cyan citrus]

Thank you, @sharp willow. Please try to follow my steps. Go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference.

[waxen parcel]

Yeah game full of bugs try restarting ur device

[sharp willow]

Tried the refresh enable/disable - didn’t work

[wooden juniper]

@cyan citrus Its redmi note 8 pro

[waxen parcel]

Ikr lol

[cyan citrus]

Please try to Offload PUBG MOBILE one time. Also, try to toggle the Background App Refresh option.

[cyan citrus]

Please try to clear game cache and restart your device one time.

[vivid comet]

The rp getting locked tommorrow?

[cyan citrus]

The current Royale Pass should end on November 18 around 00:00 UTC, @vivid comet.

[wooden juniper]

@cyan citrus Hey i tried it but its still the same

[livid sphinx]

@cyan citrus I recently changed my country to Russia. Am I eligible to transfer my data to BGMI?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @livid sphinx.

[crisp merlin]

Hello Bunk I have one question can you help me please? I’m from Europe

I just want to ask you a question because i can’t contact the support for the game, for example if one guy connect on my account and press delete account and after this he take intentional ban , my account will be deleted, or when one account is banned he can’t be deleted? Please clarify me if you know

[wooden juniper]

Anything else that i can do?

[rich acorn]

How would a video help it literally just closes my game whenever I try and rejoin the match I'm in

I'm on a Samsung s10 plus

[bitter raven]

Hello Now I Think I Fixed My Problem If i had any issues i will ask and also so much glitches buggs in game when will it be fixed?

[cyan citrus]

Please go to your device settings > Tap on Connection and Sharing > Tap on Reset Wi-Fi, mobile & Bluetooth > Tap Reset settings. Reset your settings and restart your device one time.

[cyan citrus]

Please share a video recording, so we can troubleshoot your issue.

[cyan citrus]

If you are facing any issues, you can report them through #old in compliance with channel's pinned instructions.

[cyan citrus]

The account should be deleted.

[bitter raven]

Got It. Ty

[cyan citrus]

You're welcome, @bitter raven.

[wooden juniper]

@cyan citrus I tried it. Sadly still the same

[vivid comet]

It will get locked right?

[cyan citrus]

Please try to change your DNS settings and see if it will make any difference. You may refer to #faq sub point 4.3 for further instructions.

[vivid comet]

???

[cyan citrus]

Most probably, yes, @vivid comet.

[opal shuttle]

Anyone know how to get season tokens? Or did that part not get released yet?

[steel cedar]

Hi there, I want to unlink the email linked to my account. Can you help.¿

[flat meteor]

Where can I get season tokens for new season crates

[night cloak]

What kind of stupid update is this? After getting killed, there's no any option to exit. They are treating us as servent to test their stupid updates?

[cyan citrus]

Please share a video recording of the issue and mention the game mode or map you were playing, @night cloak.

[cyan citrus]

That is not possible at the moment.

[chrome bough]

.

[steel cedar]

I think someone is entering my account through the email link that’s why I want to make e-mail unlink. Plz help

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @steel cedar.

[night cloak]

how to ban page?

@cyan citrus

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[vagrant tulip]

@night cloak were you able to report it successfully?

[warped parcel]

How to get season tokens?

[peak marten]

After every classic match ends. I get stuck on the screen where i was killed. It doesnt take me to the lobby. Until i close the game and restart it, but the game continues and i can hear game sound but the screen is freezed.

Edit: update; i changed my character from Anna to Victor and now the end is working and im able to go back to lobby.

Seems The Anna character has some kind of bug.

[weary summit]

There's no option to disable camera rotation while using peek and scope. How to fix?

[cedar flower]

What should I do w the remaining 382 since there’s a 999 cap. Can I use the old coupons next time when the event is over next year 05/08? Or forever can’t use.

[celest shadow]

The limit was refreshed today. You can redeem all 999 first, then submit a report in the #910138261954002956 thread.

[cedar flower]

Refreshed meaning….. after 999 there’s a chance to redeem more?

[celest shadow]

Let me look into this for you.

[weary summit]

Thanks :))

[celest shadow]

Yes, that is correct.

[cedar flower]

Okieee

[weary summit]

Hey, now it's fixed. That was a bug, I guess. Thank you anyways.

[celest shadow]

The option is here:

[weary summit]

Also lean mode was missing.

[celest shadow]

It is categorized under the Peek Settings.

[weary summit]

But all good now.

[dusty sedge]

个

[solid fractal]

When exactly C1S3 coming out?

[cyan citrus]

Should be around November 19, @solid fractal.

[solid fractal]

Ty

[cyan citrus]

You're welcome, @solid fractal.

[icy osprey]

Pubg i used my premium coupons and there wasnt a guarranteeds when i opened but after hour there been guarranteeds and i used 15premium coupons and dont have any legendary/have proofs

@cyan citrus mod i need your help

[cyan citrus]

Please contact customer support in-game or report the issue through #old in compliance with channel's pinned instructions, @icy osprey.

[icy osprey]

How do i contact customer support?

Because in feedback someone reported it and it was changed for guarranteds but i used coupons before...

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @icy osprey.

[ionic slate]

I have a full vid of opening 62 premuims and didnt get any legendary

[cyan citrus]

Could you please share it here, @ionic slate?

[icy osprey]

Ye sme bcs there wasnt guarranteeds

[ionic slate]

One moment

@cyan citrus its 64 actually, one moment im editing out what is not needed

[cyan citrus]

It's fine, @ionic slate. You can share as it is.

[ionic slate]

Have to

[cyan citrus]

Could you please upload it to YouTube instead and share the link here, @ionic slate?

[ionic slate]

Sure

[icy osprey]

I could share my link that i dont got too :)

But i have only of 10

But still not guarranteed

[meager pumice]

What this means and how i can get it?

@cyan citrus

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future, @meager pumice. For further assistance, contact customer service in-game.

[icy osprey]

https://youtu.be/oxtocZ5MlNI

Look :)

[meager pumice]

Thank man

[inner narwhal]

Hey pubg mobile team pls i was banned for one day and it's already past but I still can not log in to the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner narwhal.

[icy osprey]

@cyan citrus see it

[forest drum]

Thanks for the reply Kyle I figured it out the event goes through December 19 and the 350 voucher events on 22nd of November so there might be a second phase of the event

[cyan citrus]

Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[wet grotto]

Why i can't join any game i start game and game kick me out all time and i can't play
Id:541789986
Phone:Samsung a72
Wi-fi
Croatia

[smoky zephyr]

Hi, I have to get 600 tickets to unlock Anna character. But missions give only 350 of them. How is Anna free?

[wet grotto]

I try restart phone and i try play on mobile data and its same problem

[cyan citrus]

This seems like a network issue, @wet grotto. Please try to reset your network settings through device settings > Reset > Tap on Reset All Settings or just Reset Network settings. Restart your device and see if it will make any difference.

[icy osprey]

5490604449
was Redmi 8 now MI 9T
Dont understand this
Lithuania

[cyan citrus]

Are you using mobile data or Wi-Fi, @icy osprey?

[sage dirge]

can you please show me how to donwload hd ressource pack

[icy osprey]

Wi-fi

[cyan citrus]

Thank you, @icy osprey.

[icy osprey]

No problem!

[smoky zephyr]

@cyan citrus do ucknow how can I get Anna?

[sage dirge]

pls

[icy osprey]

Maybe therewill be other events

[smoky zephyr]

And in 1.7 update there is no more option to turn off auto download. It consumes very much data. Do u have any suggestions to avoid it?

[soft laurel]

when is season ending

[cyan citrus]

The current season should end around November 18 00:00 UTC, @soft laurel.

[soft laurel]

so when 19 november starts

[icy osprey]

Oooo it means today at 2:00 in my time

I wont sleep at nights 👀

Its 0:32 rn xd

Oh wait

Tommorow at 2:00

Sheet

[cyan citrus]

Around 2:00 UTC.

[icy osprey]

Bunk i this it is at 0:00 UTC u said first correct

It is UTC+2 for me

[sage dirge]

please how to download hd ressources pack

[icy osprey]

Oh idk i did it when i downloaded the game

Or updated

[sage dirge]

how to download this ressource pack hd

[icy osprey]

And what now should i do?

[cyan citrus]

That is only to record your feedback, @icy osprey. You may try to contact customer service in-game for further assistance.

[icy osprey]

They never give responds im waiting for one 2months

[night cloak]

Help my

Bunk

[fossil bridge]

Hey quick question when is rp m5 rolling out

[sage dirge]

how to download hd ressources pls

[cyan citrus]

Should be around November 19.

[cyan citrus]

You can select the resources when you first install the game.

[fossil bridge]

Oh that's long I thought today lol anyways thanks🤣🤣

[night cloak]

Help my

😭😭

He does not move properly and what is wrong

Right to left does not move fast

[tender salmon]

Is it possible to change email adress on account ? Or I need that through game ?

[night cloak]

When new season starts?

[cyan citrus]

You cannot change or remove third linked email and phone numbers at the moment.

[night cloak]

@cyan citrus

[cyan citrus]

I'm unable to understand your issue, @night cloak. You can try to do a Routine Repair of the game or reinstall the game completely.

[night cloak]

Okk

[icy osprey]

@cyan citrus

[icy osprey]

Is it good?

[cyan citrus]

Yes.

[icy osprey]

Oke

[turbid vapor]

ok my game will not let get new update can anyone help me

[night cloak]

Thx

[cyan citrus]

Please mention your device.

[turbid vapor]

@cyan citrus the app got glitched so I had to delete it and reinstall it it works now

[sage dirge]

THATS CLEVER ! i skipped this one ! whats the plan

[sage dirge]

THATS CLEVER ! i skipped this one ! whats the plan

[cyan citrus]

You may try to download the extra resources available through download feature available, @sage dirge.

[sage dirge]

i cant find the hd one

[cyan citrus]

Glad to hear that! Please do come back again, should you have any other concerns.

[cyan citrus]

You can try different resources available.

[turbid vapor]

Ok will do @cyan citrus

[sage dirge]

i dont have good internet to try one by one 😦

[cyan citrus]

Share a screenshot of your lobby interface, @sage dirge.

[bright crag]

why am i getting 120 ms?

i usually get 20 ms

been happening after 1.6

[pliant plinth]

I got logged out of my account for no reason
And i couldn’t Re login with my email password
Is it potential hack?
I dont see any changes inside my pubg account though

[cyan citrus]

Not necessarily but you can try to reset your password and logout from all the devices, @pliant plinth.

[cyan citrus]

Not much we can help with. This totally depends on the servers you are connected to. You can try to reset your network settings or switch to a more stable internet connection.

[slim elbow]

After every match my screen freezes. Don't have any options to give likes to squad mates or go to lobby. Have to exit game completely and reload after every match. Started directly after update

[ionic slate]

Bro my wifi disconnected i had to call tge company at 2 am Imao im sending the link now, sorry it took so long

https://youtu.be/P9_vHn59li0

@cyan citrus

[cyan citrus]

In the video, you did have the guaranteed rewards, @ionic slate. This is not an issue.

[cyan citrus]

Could you please share a video recording of the issue? This will help troubleshoot the issue.

[slim elbow]

I can't screen record on the phone but I will take a video with my other phone

[cyan citrus]

That would be helpful, @slim elbow.

[ionic slate]

I thought its guaranteed to get legandary

[rapid hornet]

I can’t login through my email

[cyan citrus]

What is the issue you are facing while logging into your account, @rapid hornet?

[night cloak]

Bunk

[main badger]

Yeah, also happen to me

[night cloak]

Speedify banned. ?

[cyan citrus]

Could you please share a video recording of the issue?

[slim elbow]

It seems to be fixed now...

[cyan citrus]

Glad to hear that, @slim elbow. Please share a video recording if you face the same issue again.

[hushed vessel]

@cyan citrus when will update with fixed bugs be released do u know?

[cyan citrus]

Could you please add more details about the issues you are facing, @hushed vessel?

[hushed vessel]

Overall gameplay is pretty laggy. Especially when jumping on hot drops. For example, when i jump on bootcamp on roof, game just shifts me on other location, example, on first floor.

[cyan citrus]

Do you happen to have a video recording of such issues, @hushed vessel?

[hushed vessel]

Sorry but no. Then it is especially laggy when i record

[cyan citrus]

Feel free to provide your feedback through #old in compliance with channel's pinned instructions, @hushed vessel.

[night cloak]

I want to unlink my email cause I got hacked

Please someone help me

[brave wolf]

contact customer support they can help if you provide required files , there is no in-game feature to unlink them manually

[night cloak]

Hos do I do thsf

That

[brave wolf]

read #faq 5.4

[night cloak]

It's just QnA

I need to talk to someone I can't

[round needle]

hello? i just recovered my account via email login. right now im unlinking the fb, but i cant seem to unlink twitter. Is there anyway to add more security?

[little surge]

Why do i gotta download the modes to play after the update?

Its annoying

[night cloak]

Can someone answer my question?

I really need help asap

<@&481161015728406538>

[ripe laurel]

Since there are new crates which are 60 UC, does the “Jinxed II” achievement mission work in it?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[west vapor]

Unfortunately unlinking and changing third link email is not a feature yet.
You may contact the customer service in-game for further assistance.

[night cloak]

Any information about season tokens how to get?

[bright crag]

how do i get season token?

or is it not out yet

nvm

[cerulean scroll]

@bright crag

[bright crag]

yeah i was just reading that thank you tho

[cerulean scroll]

On 19th November

[night cloak]

Ok

[cerulean scroll]

It is not possible to stop the automatic download at the moment since the interface has been updated. Feel free to provide your feedback in #old.

[west vapor]

Will get more information on the 19th 🙂

[west vapor]

You can use two factor authentication on ur twitter too and also on ur fb. Linking ur apple id might be good too

[west vapor]

Try like this:

[cerulean scroll]

Should be around November 19.

[west vapor]

Please be advised that the moderator role mention is reserved only for server-related emergencies.

19th November 1 am or 2 am for you.

[icy pond]

Unable to Data transfer ? @lime juniper

[twin current]

How can someone become a Pubg partner??

[thin halo]

It is only available to certain members of the official content creation program at the community manager's discretion.

[terse plume]

Why there is a bug in scope? All scope target become so small. Can't even see enemy. Please fix the scope issue

[crude ferry]

When bgmi update will come

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @crude ferry.

[thin halo]

We are unable to assist with such matters. Please contact customer service for this issue.

[thin halo]

You mean 6x crosshair? It's intentional.

[night cloak]

Hello

I just bought something with 10 uc by accident do I get refunded?

[thin halo]

No, it is not possible to get a refund.

[night cloak]

Oh

Well rip my money

[terse plume]

Yes. Pubg need to fix that

[thin halo]

You can use #old about that.

[valid parrot]

isnt the sens different before the update?

[broken sluice]

Why has RP not change d

[uncut cedar]

Need UC Station event soon😩

[obtuse fjord]

My pubg mobile lite account is banned 😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse fjord.

[flat meteor]

Where can i find new update patch note

[forest drum]

Patch notes can be found here: https://bit.ly/3FlyAfV

[flat meteor]

Did they added 90fps in new update for iphone 13 pro max?

[forest drum]

The developers are focusing on more crucial bugs and fixing them now. 90 FPS might be added on a later version to iPhone 13 Pro series

The old recall coins have expired and you were compensated in BP for the unused coins. The event ends at the end of every cycle and refreshes

[whole glade]

How do I unlink the hacker's email linked to my account, the customer service isn't helping.

[little surge]

How to get teammates that have an iq more than 10

[dapper kettle]

Please help me I've been trying for months to change my region. I want to change my region from Turkey to Pakistan but my region cannot change because pubg does not send me the verification code on my mobile number, please help me and make my region Pakistan. My pubg ID number is 5760194754 and in game name is M尺彡ﾌAGUA尺
This is my mobile number 03142347362

Please help me

[violet dock]

hello, in my achievement, it showed i won(#1)49 matches, but i just unlocked the chicken profile picture? then, i went to calculate my wins in statistics, it showed 50?

i remembered there was a match that i AFK for quite long time, and we #1, but my rank points didnt increase. i guess that's the problem. idk is that bug, but if yes, pls fix it, thx

[dapper kettle]

There is video link
https://streamable.com/0iv54j

[dapper kettle]

I've been trying for months to change my region. I want to change my region from Turkey to Pakistan but my region cannot change because pubg does not send me the verification code on my mobile number, please help me and make my region Pakistan. My pubg ID number is 5760194754 and in game name is M尺彡ﾌAGUA尺
This is my mobile number 03142347362

[heavy vortex]

The card is in your inventory. @cedar flower

[cedar flower]

ohhhh okok i read it that it gonnan send thru mail HAHA sorryyy

[queen wasp]

Hello I need Help

[feral forge]

Hello, @queen wasp. How can we assist you today?

[queen wasp]

i have no new Lobby of Mirror World after 1.7 update How I can get New theme

[feral forge]

Have you tried restarting the game?

[short igloo]

Log out and in

[queen wasp]

i can several time logut & log in but there is no lobby theme

[short igloo]

It lags sometimes so wait for some time it'll eventually show

[queen wasp]

i have one another problem i forgot my email adress of my pubg mobile mobile can i change my email adress ?

hello ?

[heavy vortex]

You cannot change the email link for now. @queen wasp

It's your responsibility to remember the email. 🤷‍♀️

[queen wasp]

ok thank you

[rapid bramble]

Seems like i am lost

confusion

[heavy vortex]

You need to exchange them with the new ones first in order to use in this set of supply crates. @rapid bramble

[rapid bramble]

So old ones will be completely removed from the game?

[dusky leaf]

Guys can you help me ? I've been playing PUBGM using Gameloop but right after the update I can not disable my Mouse cursor using Ctrl and I can't move using my keyboard. What's wrong with it ?

[heavy vortex]

Old ones won't be usable further. @rapid bramble

[rapid bramble]

If i keep them in the inventory, will they disappear or stay there forever?

[heavy vortex]

No idea about that.

[rapid bramble]

I wanted to keep 1 of each type as a memory

[dusky leaf]

@heavy vortex Can you answer me 🥺

[fleet coyote]

Bump lmao. Some guy from Pakistan bypassed my 2FA and has access to one of my accounts linked to my game. He even tried using cheats and got my account banned for 1 day. Customer support isn't helping either haha. I feel your pain my dude.

[pallid briar]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[static crypt]

Why im not get new theme in game

[pallid briar]

Try restarting your game or your device if you haven't already.

[static crypt]

I have done everythink i deleted game and downloaded he again and dont get theme

[pallid briar]

Do you get the new version update event screen when entering the game?

[static crypt]

No

[pallid briar]

Could you try performing a routine repair and see if that helps?

[static crypt]

I try but not get

[winged pewter]

Same here i try everything but not get new lobby theme

[static crypt]

And you dont get lobby theme

[winged pewter]

Yea not get

[static crypt]

Then is a bug

[winged pewter]

[pallid briar]

In that case, you may report the issue in #old and wait patiently. Keep restarting and it should show up. Check your in-game mail too, @static crypt.

[static crypt]

I cant

It say i need to wait 6h

[feral forge]

You may edit your previous message in the channel and make sure to follow the channels pinned instructions.

[static crypt]

i deleted that message

[feral forge]

Could you please provide the following information:
▫️ Numeric user identification:
▫️ Device:
▫️ Country:
▫️ Wi-Fi/Cellular data
▫️ Game version:

[static crypt]

Not get lobby theme
1 5957623467
Samsung tab s2 and Xiomi redmi note 10 pro
Cellular
Lithuania
1.7

@feral forge

[oblique hemlock]

My account was hacked can I get help here to get it back?

[static crypt]

next time dont press any links

[oblique hemlock]

Nah dude I stopped playing for around 2 months and a couple minutes ago I tried logging back in to find out my Gmail and twitter were unlinked

I was only able to log in via email

[feral forge]

Thank you.

[feral forge]

If the authorized person who accessed your account has linked their own social media links to your game account that you have no access to, you may contact the in-game customer service for further assistance in this regard.

[dire pebble]

I lost 1 my account season 13 with 6 gun lvl 4 just with press 1 link . Next time learn to don’t press link

[static crypt]

...

[alpine prism]

Can't download the map

After new update

[oblique hemlock]

@feral forge damn,can you tell me what am I supposed to look for in the ingame customer service

[feral forge]

What does it concern? Could you please provide a screenshot to elaborate your issue?

[oblique hemlock]

And isn't there any way to just unlink the guy who linked his stuff?

Without waiting 7 days

[feral forge]

You must have to wait 7 days for the unlinking process to be completed. But, if the unauthorized person login to your game account during the unlink process, it will be cancelled immediately. Therefore, you will have to contact the in-game customer service for further assistance in this regard.

[oblique hemlock]

Alright mint

Oh and should I contact ingame support from the account that was hacked or some other account. I can log in via email and pass

Directly

[feral forge]

You do not have to use the same account or device to contact the in-game customer service. You can also contact them via the login menu of the game.

[oblique hemlock]

Alright mint thanks

[surreal lynx]

How to stop resources pack download in the new update?🥴

[lilac crypt]

So I have a question about all talent championship

My team made top 13 in EU finals

[night cloak]

Anyone can help me?

[lilac crypt]

And in pubgm in the details for all talent you said teams that have made the finals may have a chance in playing in pmco/pmgc

How do we know we'll get picked up to play in either one?

[cerulean scroll]

You can pause the download from the Resource Download Center.

[open sphinx]

The new game mode is so glitched can't even enter the mode it crashes Everytime. And my maps are rigged as well I download them and come back it still need to download again and again and again

[cerulean scroll]

You will automatically get the new lobby theme after watching the PUBG MOBILE x Arcane trailer. You can try logging in again or later and see if you get it.

[cerulean scroll]

Kindly post your issue in #old in compliance with channels pinned message

[static crypt]

I said i update 20hours ago snd i dont get trailer

[surreal lynx]

Will it remain paused If I restart the game?

[wet grotto]

I download all maps and go out from game when i come back to game i need again download and i can't join any game @feral forge

[void flare]

لقد تم حظر حسابي بدون سبب

[storm flume]

Please do not use languages other than English, @void flare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[void flare]

My account has been banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void flare.

[wet grotto]

And i have same problem@alpine prism

And when i instal all maps i can't join any game

[alpine prism]

After I download it with 140mb it will fail

I can only play Erangel and vikendi

[wet grotto]

I can't play nothing

[alpine prism]

I wasted the data twice 140mbx2 but still map isn't downloaded

This is same in the case of arena maps

[wet grotto]

Do u have this problem

[alpine prism]

I can't play TDM because I can't download the map

So I don't know

[wet grotto]

I install tdm map and i try gp in but 1 min is loading and game kick me out

[feral forge]

Where do you reside, @wet grotto and @alpine prism?

[wet grotto]

I live in Croatia

[alpine prism]

India

[feral forge]

Could you please try to set up a DNS and see if it helps? Refer to subpoint 4.3 in #faq for further instructions.

[alpine prism]

I already setup DNS

[alpine prism]

My problem has fixed. I downloaded map by using VPN, now it's working fine

[velvet turtle]

You don't that you are in India where the game is banned?

[night cloak]

Good morning..I can't install the PUBG Mobile application and it appears that the download failed. See customer service and I am reviewing you now

[alpine prism]

But we don't need VPN to play this game and Without VPN we were able to download the maps

[fallen stream]

how to disable block sight warning thing?

cant find it on settings

[pallid briar]

Check basic settings.

You may refer to this, @fallen stream:

[cursive pulsar]

why im not getting v1.7 lobby background?

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions, @cursive pulsar. You can also use new thread #910138261954002956.

[cursive pulsar]

already dn

[vivid jacinth]

@cyan citrus can u give me pubg Mobile gmail?

[stark charm]

How to unlinked email link ?
@cyan citrus

[vivid jacinth]

@cyan citrus can u?

[cyan citrus]

Could you please elaborate, @vivid jacinth?

[cyan citrus]

That is not possible at the moment.

[vivid jacinth]

@cyan citrus about 1 thing

@cyan citrus about ban accounts

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid jacinth.

[stark charm]

Okay thanks

[cinder jewel]

sensitivity changes during the match. I set it to 1 or 50 does not respond.

[cinder jewel]

ok, will i have to download everything?

[celest shadow]

No.

[coral heart]

I love this security 😍

[celest shadow]

Thank you for your kind feedback. We appreciate it. Feel free to submit this in #old.

[night cloak]

I kept getting spammed with this error message, already reinstalled after it did it before

[cyan citrus]

Please mention your device, @night cloak.

[night cloak]

Rog phone 3

[feral forge]

Feel free to submit a report regarding the issue in #old with the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[cyan citrus]

This could be due to an unstable network connection, @night cloak. Please try to reset your network settings through device settings > System > Reset Options > Tap on Reset Wi-Fi, mobile & Bluetooth > Confirm the process by tapping Reset Settings. Restart your device and try to play again.

Please feel free to report the issue through #old in compliance with channel's pinned instructions or use #910138261954002956 thread, @night cloak.

[solar storm]

I try to do emote but it shows like that I already downloaded all emotes and skins

The emote works in lobby but not in match

[cyan citrus]

Could you please share a video recording of the issue, @solar storm?

[upbeat hemlock]

My number link is not showing

Only email link is enable

[cyan citrus]

Is your email currently linked to the account, @upbeat hemlock?

[upbeat hemlock]

Yes

[solar storm]

Rest of the emotes work but not the one on top vampire

[cyan citrus]

You may try to log into the account with third linked email and try to link your phone number again.

[upbeat hemlock]

No option of any number link

[cyan citrus]

Could you please highlight the emote you are unable to use?

[cyan citrus]

Please refer to my above response.

[upbeat hemlock]

No option of number link

[cyan citrus]

Is that only happening with that emote?

[solar storm]

Yes rest of emotes work normally

[cyan citrus]

Please refer to my this response and avoid cluttering the support channel, @upbeat hemlock.

[cyan citrus]

Could you please try to do a Routine Repair of the game and Offload PUBG MOBILE one time?

[little plinth]

where is music server from pubg mobile ?

[solar storm]

What will that do remove my controls and sensitivity?

[drowsy sierra]

when pubg mb start new season ?

[cyan citrus]

That channel has been archived. Please refer to the following announcement for further information.

#community-news message

[cyan citrus]

Should be around November 19 02:00 UTC.

[drowsy sierra]

thanks you

[little plinth]

will it come back ?

[cyan citrus]

No. A Routine Repair will only remove the update files. However, I would recommend you to upload your sensitivity and layout to the cloud.

[cyan citrus]

That is highly unlikely.

[solar storm]

Ok I will do

[upbeat hemlock]

I open account form third link but there is no option of number link

[cyan citrus]

Please mention your device to further troubleshoot your issue.

[cyan citrus]

That option may not be available for your account. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[upbeat hemlock]

My region is also not changing

I requested you to slove this issue one month ago

[slim yarrow]

From today at iPhone 12 Pro Max I’m playing pubg and I die and the game crashes , I restarted the phone and redownloaded the game but the same issue game crashes after death

It’s gets stuck here

[serene sleet]

I might be late don’t come for me but how to stop auto resource download after update??

[cyan citrus]

This might be an issue due to your internet connection. Please try logout from your account, tap on Repair option and select Routine Repair, Restore Default Settings and Repair Resources. Tap OK and restart the game. Also, try to reset your device settings through Settings > General management > Reset > Reset All Settings > Reset. Restart your device and see if it will make any difference.

[cyan citrus]

Do you happen to have a video recording of the issue?

[winged pewter]

@cyan citrus i try everything but not get new lobby theme or trailer plz help me

[slim yarrow]

No recording

U ehat recording than I can record it and send it to u

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[cyan citrus]

That would be very helpful.

[serene sleet]

@cyan citrus

[upbeat hemlock]

I can't receive verification code

[slim yarrow]

@cyan citrus ok let me record first than

[cyan citrus]

@serene sleet, you can stop them manually by tapping on download option available in the lobby interface.

[cyan citrus]

Feel free to contact customer service in-game for further assistance. We are unable to help you any further in this regard.

[slim yarrow]

Just now

[upbeat hemlock]

I have another issue in my other account that wile changing number link password

[slim yarrow]

Need to restart the game

I’m really been frustrated by this

@cyan citrus

[hushed vessel]

@cyan citrus can u please see dm?

[cyan citrus]

Please mention the following details, @slim yarrow.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[slim yarrow]

Numeric user identification means

Game id

[cyan citrus]

Your game ID, @slim yarrow.

[slim yarrow]

I’d no-5308930595
iPhone 12 pro max 256gb
Wifi
Country-Melbourne,Australia

@cyan citrus

[livid copper]

Please help me I want to change my region

But I am not getting any verification code

[slim yarrow]

@cyan citrus I tried with another acc with same device but it has no problem in another acc

[hushed vessel]

@cyan citrus can you please see dm?

[livid copper]

@cyan citrus ??

[pallid briar]

Please contact the customer service in-game for further assistance, @livid copper.

[fading berry]

I opened 14 premium cases and they didn’t give me anything for the 5th guarantor, please help ( Game nickname: BabulaEbet

In game Id:51206425551
Device - Samsung Galaxy A30
WI-FI
Country - Fergana

[slim yarrow]

@cyan citrus @lime juniper
I think it’s a account problem I played in another device and it’s same problem

What can I do now

My account please help

[stray vine]

Can someone help me

[cyan citrus]

Thank you so much for the required information, @slim yarrow. Please feel free to report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

Hello! How can we help you?

[stray vine]

I want to know how to link my id with twitter

?

Actually I want to transfer my data but first I have to link my facebook id with twitter

[livid copper]

It's not helping

I am not getting any response

[pallid briar]

Try logging in with your third link email and try again.

[stray vine]

Pls

The + option is not coming @cyan citrus

For linking my id

[cyan citrus]

Where do you reside, @stray vine?

[stray vine]

Huh?

[cyan citrus]

Your country, @stray vine.

[ionic slate]

Check your spam folder bro @livid copper

[stray vine]

India

Ofc

[cyan citrus]

We are unable to help you, as the game is not available in your country at the moment, @stray vine.

[stray vine]

Oof

Ik

That's why I want to transfer my id

But

First I have to link my id with twitter

So how to link ?

[cyan citrus]

@stray vine

[livid wigeon]

I can't Change my region

[stray vine]

@cyan citrus atleast tell me how to link the Id

?

[cyan citrus]

You can try to reinstall the game, @stray vine. As you have already been answered, please move to #chat.

[livid wigeon]

@cyan citrus ??

[stray vine]

Ok but where do I have to go in settings to link ?

[celest shadow]

What is the issue?

[daring thorn]

Sir please help I want to change my region but i did not get Varification code on my Phone

[stray vine]

@celest shadow Can you pls help me I want to know how to link my account with Twitter ?

[storm flume]

Please do not use languages other than English, @livid wigeon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

In-game Settings > Scroll down and you will find the option of Account and Safety.

[storm flume]

Please contact the customer service for further assistance, @daring thorn. Refer to subpoint 5.4 in #faq for further information.

[stray vine]

Then ?

[livid wigeon]

Don't find Verification code

[storm flume]

Please contact the customer service for further assistance, @livid wigeon. Refer to subpoint 5.4 in #faq for further information.

[livid wigeon]

@storm flume how can i change my region if i didn't get verification code???

[ionic slate]

@cyan citrus i was wondering who reads our messages at #old, does it go all the way to the company or is there any kind of system that reviews the feedback then its decided if its gonna be looked at?

[livid wigeon]

???

[cyan citrus]

Community team goes through all the messages in that channel and pass on the important issues to the development team.

[celest shadow]

Under account settings in the "Account and Safety" section, you will be able to link another social media account if you have not done so already.

[livid wigeon]

@cyan citrus

[daring thorn]

Sir help I want to change my region

[ionic slate]

Do you know how they decide which messages are important, like based on what?

[livid copper]

Still not getting any verification code

[cyan citrus]

Based on number of reports and severity of the issue.

[pallid briar]

In that case, please contact the customer service in-game again for account related issues. We are unable to assist you with such issues here on Discord.

[stray vine]

The + option is nothing showing in my game

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[stray vine]

@celest shadow see there is no + option

[hushed vessel]

@celest shadow @cyan citrus
Can anyone help?

[celest shadow]

Unfortunately, there is nothing we can do to help you with this as PUBG MOBILE is not accessible in your country.

[stray vine]

Ok

[celest shadow]

We do not recommend the use of third-party peripherals such as triggers or joysticks to play PUBG MOBILE. We cannot help you with this problem.

[modest oyster]

@Error 403 The real Game broken
https://www.youtube.com/watch?v=SYZmkIYPbzg

[ionic slate]

@cyan citrus is there any way we can check if our feedback went through, like for example this one, is there any chance to know if its gonna be worked on

[cyan citrus]

No information in this regard, @ionic slate. We are not affiliated with game developers.

[ionic slate]

Alright i guess ill have to wait

[shadow roost]

May I know every promo code for ping mobile that is working

[steel mural]

hi. i have a problem can someone help?

[opaque dock]

hello

how to get rp mission carda

[cyan citrus]

Could you please share a video recording of the issue, @rose tiger?

[slim yarrow]

U are saying again I have to repeat my self in feedback channel

@cyan citrus sir

[cyan citrus]

That is a known issue, @slim yarrow. It should be fixed soon.

[steel mural]

hi. i have a issue , in livik and tdm match my ping is 30-50 but in erangel match ping is 130+ with many lagging. why?? @cyan citrus

[slim yarrow]

Let’s hope it will be fix soon by today

[ionic slate]

Can i request an investigator access even tho it says keep improving your game records and try again

[soft laurel]

i opened my premiums before there was a guarenteed chance for legendaries

i opened 18

[cyan citrus]

This is something we can not help with much. In-game latency depends on the servers you're connected. You can try to reset your network settings or report the issue through #old in compliance with channel's pinned instructions.

[foggy wolf]

Hi all how are when i go to rp this is what hapens and it stays like that what to do

[cyan citrus]

No. You cannot request for that. You will need to wait until you will be eligible for that.

[soft laurel]

i cant see people on hero island very annoying glitch

[ionic slate]

@cyan citrus can you tell what it requires exactly

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

We don't have an exact tier or level requirements for that. You may refer to following message for further information.

#questions message

[cyan citrus]

Please share a video recording of the issue, mention your country and device you are using.

[soft laurel]

can i dm you

bunk

[cyan citrus]

You can share it here, @soft laurel.

[livid wigeon]

Sir help me I want to change my region

[soft laurel]

i cant type anything for 5 hours

[cyan citrus]

Please add more details about the issue you are facing while changing your region.

[cyan citrus]

You can edit your previous message in #old.

Yes. You may need to reinstall the game completely, @rose tiger.

Also, have you tried to let the downloads complete before closing the game or logging out of your account, @rose tiger?

Alright. You may try to reinstall the game then, @rose tiger.

[livid wigeon]

@cyan citrus can sand me link where i pest the vedio

[cyan citrus]

You can send it here, @livid wigeon.

[storm flume]

Please contact the customer service for further assistance, @livid wigeon. Refer to subpoint 5.4 in #faq for further information.

[narrow sparrow]

@cyan citrus bro how to stop cooldown in account not able to transfer data.

[cyan citrus]

You cannot stop any cool-down any on your account, @narrow sparrow.

[livid sentinel]

Join

❤

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @livid sentinel.

[bright thistle]

@cyan citrus

@cyan citrus I need to transfer My Facebook Account data From Global To BGMI ..... Last date was 28 September But I had exams So didn't got time to transfer .... I linked with Twitter & Tried to login with Twitter & Transfer But not working Can u Help me 🐥

Pls Do Help me Or Guide me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @bright thistle.

[bright thistle]

😅 Oki

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fair yoke.

[narrow sparrow]

@cyan citrus but last date is 31st December how wait for 106 days

[cyan citrus]

You have already been answered multiple times, @narrow sparrow. You cannot change your region before the cool-down. Cluttering the support channel will not help, now please move to #chat.

[wet grotto]

Why i can't join any game

I download all maps but i can't join any game

[opaque dock]

..

?

[cyan citrus]

Could you please add more details about the issue you are facing?

[thorn tide]

Any one link 3rd email without my permission

[storm flume]

Please contact the customer service for further assistance, @thorn tide. Refer to subpoint 5.4 in #faq for further information.

[wet grotto]

I solve the problem

[short moat]

@lime juniper can you tell me why my emotes are not downloading

[wet grotto]

I delete game and again install and game work normal

Guys delete and again instal game and game will be fixed

[short moat]

@wet grotto can you tell me why my emotes are not downloading

[wet grotto]

That is some bug delete game and again download

And u will have emotes

[keen jasper]

@cyan citrus

[vague seal]

help for 3rd link mail remove 🥺

[cyan citrus]

You cannot remove third linked email and phone numbers at the moment, @vague seal.

[cyan citrus]

Hello! How can I help you?

[vague seal]

@cyan citrus why?? 🙂

[cyan citrus]

Because that is simply not a function.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @keen jasper.

[vague seal]

@cyan citrus can i change mail 3rd link mail?

[keen jasper]

My id is ban without any reason I don't use any hacks u can check sir I id got ban for 10 years please help me out and please unban my ID

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen jasper.

[cyan citrus]

No. You can't do that.

[vague seal]

@cyan citrus so what can be done??

[cyan citrus]

You cannot do anything in this regard. As mentioned earlier, this is simply not possible, @vague seal.

[vague seal]

@cyan citrus my account access by hacker 🥺🥺

[unborn pilot]

I haven't got the new piltover lobby theme yet idk why

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[cyan citrus]

The issue has already been forwarded. Feel free to report the issue through #old in compliance with channel's pinned instructions or use #910138261954002956.

[night cloak]

I have to download every time I turn on pubg resource douwland pack help me

Download*

[cyan citrus]

Could you please elaborate and mention your device, @night cloak?

[night cloak]

My device is: SAMSUNG GALAXY s6 Lite andoid 10

Android*

Android 11 sorry

[proud stump]

I am unable to change my region please help

[cyan citrus]

Please try to do a Routine Repair of the game, Restore Default Settings and Repair Resources one time. Clear game cache and restart your device.

[cyan citrus]

Please add more details about the issue you are facing.

[shy galleon]

(Gameloop)
guys i cant login to google play store
when i sign in and enter all the details it just shows me the screen to sign in again

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @shy galleon.

https://gameloop.com/.

[proud stump]

It's not sending the codes

[storm flume]

Please contact the customer service for further assistance, @proud stump. Refer to subpoint 5.4 in #faq for further information.

[proud stump]

Bunkkk i neeed help

@cyan citrus

[night cloak]

I restart device and clean my tablet and nothing happen

@cyan citrus

[cyan citrus]

Please share a video recording of the issue, @night cloak.

[proud stump]

@cyan citrus

Can you help me

I have recorded the video too

I went to customer service but it's not helping

[night cloak]

Ok wait 5minute

[cyan citrus]

Unfortunately, we are unable help you with your issue through the community. You may try to contact them again.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rough prairie.

[night cloak]

@cyan citrus my file is too big max is 100mb and my have more do you have Messenger?

[cyan citrus]

You can upload it to YouTube and send the link.

[coral heart]

Appreciate you pubg 🥰

[unborn pilot]

I already reported abt it in #old

[night cloak]

Ok

https://youtu.be/Mq1rEyTRzV0

@cyan citrus

plz my account unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Please try to start the game without Game Launcher.

[night cloak]

Ok

Not working (sending video)

@cyan citrus

[ionic slate]

I downloaded the new version from the official site, but it now has the update option in the play store, should i update, do i have to redownload anything in-game such as maps or packs? If i updated from the play store is there a chance i would encounter any errors? Do you suggest i update it from the playstore or is it okay to keep it as it is

[sly knoll]

Good evening
Are there any live people from the support service here ???!!!

and to speak Russian

[ionic slate]

@cyan citrus

[mystic knot]

It is illegal to play on my girlfriend account for missions?

[storm flume]

Please do not use languages other than English, @sly knoll. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Hello! How can we help you?

[sly knoll]

please reply in a private chat

[cyan citrus]

Yes. Sharing accounts is against the terms of service of the game.

[cyan citrus]

You can state your issue here.

[mystic knot]

But i have an account, but she dont have time to play so i help to make lv 50 at rp

[sly knoll]

Do you speak russia ??

[cyan citrus]

That is not our concern. Sharing accounts is against the terms of service.

[mystic knot]

Oke, ty..

[cyan citrus]

No. Please state your issue in English or look for regional communities through #735483472432594994 sub point 3.1.

You cannot do that.

[cyan citrus]

It should be fine to update the game through Google Play.

[cyan citrus]

You're welcome.

[sly knoll]

Okay
after the update, all user sensitivity settings disappeared, including from the cloud. what to do?!!!

[cyan citrus]

Because it is simply not possible, @inner marten. You cannot buy conqueror frames in the game.

[ionic slate]

You earn frames bro you dont buy them

[sly knoll]

???

[keen vigil]

@cyan citrus Good day!
Do you know why i still didn't get the background Arcane lobby theme? The one we get after each update ?

[brisk bronze]

uhh, the game just prompted me to update again. i already updated the game to 1.7 when is came out

[ionic slate]

Report your issue in #old bro im not a support agent, but thats what they would tell you

[cyan citrus]

The issue has already been forwarded. Please feel free to report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[ionic slate]

Bro please move to a discussion chat

[short igloo]

Why do i have to redownload the maps everytime i log in the game?

[still ermine]

i need a help please because someone hack my twitter and tell me if i not paid for him he will use hack to ban my account 10years i wanna unlink the twitter i have facebook and email linked in the the account

[stoic schooner]

@keen vigil
When will the Beard come to the Royal Pass?

[static sleet]

You have already been answered by a moderator, @inner marten. Should you have suggestions or concerns regarding PUBG MOBILE, please use the #old channel in compliance with the pinned regulations.

Please refrain from cluttering the #questions channel as it isn't meant for discussions.

[visual lichen]

anyone else getting more laggy after this update?

[keen vigil]

My best guess Between RP M12 or M16 or count 1 year from previous comeback
Can comeback earlier than that if the community bragged long enough about it !

[static sleet]

Please contact the customer service in-game and the customer service of the compromised social media account, @still ermine. Unfortunately, our assistance through the community is limited in regard to compromised account issues.

[soft laurel]

@cyan citrus

[static sleet]

The Conqueror frame and the title are not skins.

[soft laurel]

bunk said you can post it here ^

[ionic slate]

@static sleet check #pubg-mobile

[umbral rampart]

Hellow PUBGM SUPPORT TEAM..
WHY I CAN'T MIGRATE DATA PUBGM TO BGMI🥺

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @umbral rampart.

[static sleet]

Some outfits from the early seasons are returning back, @inner marten. Should you have suggestions or concerns in this regard please use the #old channel.

[short igloo]

I've downloaded all the maps and files for twice in a row ,after i restarted the game almost all the files are not downloaded i thought i was tripping at first but its 100% right,typical pubg m Bugs and Glitches every update

[fossil bridge]

Hey is the rp m5 rolling out in about 8hours and 28minutes

[cyan citrus]

Should be around November 19 02:00 UTC.

[short igloo]

Maybe Don't ask these guys , they're not associated with tencent developers

[fossil bridge]

Thx

[brisk bronze]

already updated but I'm getting asked to update again. why would it be?

[short igloo]

Not sure about Error403

[cyan citrus]

You can try to update the game from Google Play.

[cyan citrus]

You're welcome.

[brisk bronze]

yeah I've done that, like 2 mins ago but it wouldn't complete itself. goes upto 100% and freezes.

[cyan citrus]

Could you please try clear cache or data of Google Play, @brisk bronze?

[night cloak]

I have a simple question now but I don't know if you will understand what I mean In the game, 90 frames are supported on the phone or the processor

[brisk bronze]

the screenshot was provided after doing that too

[cyan citrus]

Phone.

[languid gust]

my game keeps crashing every 2 minutes i get on

i play on iPad

[cyan citrus]

You may need uninstall and reinstall the game completely. Are you facing any issues opening the game?

[cyan citrus]

Do you happen to have a video recording of the issue?

[languid gust]

no sorey

sorry*

everything on my screen like the ads say Loading as well

[cyan citrus]

Hello! Apologies for the delayed response. Could you please mention your device model?

[night cloak]

Qualcomm snapdragon 865 should run 90 frames? Or I mean it can run 90 frames right ?

[winter fiber]

Anna's in game character is different as compared to social media post. Fix ta face of anna character. it like scam.

[cyan citrus]

Apologies for the delay. Please mention your device.

[cyan citrus]

Please feel free to provide your feedback through regarding the game through #old.

[brisk bronze]

nope, i can login and play the new update. must be a weird visual glitch

[cyan citrus]

The game may need to be optimized for certain devices even they have required specifications. If you are unable to use 90 FPS for your device, feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[tardy wraith]

Iqoo Z3 device didn't get any bgmi update

[cyan citrus]

It seems like so. You can try to reinstall the game completely, if that's convenient for you.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tardy wraith.

[sly knoll]

Android

[cyan citrus]

Please mention your device model, @sly knoll.

[celest shadow]

Please contact the in-game customer service for further assistance with this. Refer to subpoint 5.4 in #faq for further information.

[coarse fog]

@storm flume please help me

[sly knoll]

Xiaomi redmi not 9 pro

[night cloak]

Do you have any idea how long it will take to support a 90 FPS phone?

[cyan citrus]

Please try to do a Routine Repair and Restore Default Settings for the game. Clear game cache an restart your device.

[cyan citrus]

Sadly, no information in this regard.

[brisk bronze]

ill just play normally without worrying about it. ty for the help Bunk :DD have a nice day

[cyan citrus]

You're most welcome, @brisk bronze. You too have a great day ahead.

[coarse fog]

My account has been hacked

Hello can you help me to recover my account

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @coarse fog.

[night cloak]

I have a question out of curiosity. If I am going to talk in the #old about a phone that I do not use, will my account in PUBG be banned? or it's ok ?

About a phone that has the capabilities to offer 90 frames and does not support it in the game

[coarse fog]

I've been contacted and they didn't help me

[terse knot]

Can someone assist me on region change (its annoying 180 days cooldown not 60 days)?, moment status and match up with local players with my prev region no longer function.

[celest shadow]

Feel free to provide your feedback or suggestions for the game in #old.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

You will need to wait for the cooldown before you can switch to another country or region. For your information, the cooldown duration increases if you have changed your country or region multiple times in the past.

[abstract saffron]

Why can't I use ultra in audio I used to be able before

[still ermine]

can someone help me here to unlink my twitter fast because its hacked and the hacker tell me to paid for him or he will use hack in my account to get ban 10years please i need help i have the access to my facebook linked in the account and to email linked please i need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still ermine.

[abstract saffron]

Why can't I use ultra in audio I used to be able before

[coarse fog]

@polar marsh My account has been hacked

[night cloak]

SAMSUNG GALAXY S6 LITE

[coarse fog]

@polar marsh please help me

[cyan citrus]

This issue might be due to an unstable internet connection. Please try to reset your device settings through settings > General Management > Reset > Reset both Settings and Network Settings. Restart your device and see if it will make any difference.

[terse knot]

It is possible to unlink email that is linked to the game account. Due to some restriction access to that email?

[cyan citrus]

You cannot remove third linked email and phone numbers at the moment, @terse knot.

[night cloak]

Ok

Thanks

[cyan citrus]

My pleasure!

[night cloak]

I'll let you know the result

[storm flume]

Please contact the customer service for further assistance, @still ermine. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

If there is a 5G and 4G version of the phone, surely the specifications of the phone differ from each other, but will the phone be supported with 90 frames? and Both versions support 120 frames

[woven breach]

@cyan citrus Hello my dear brother, please help. My account has been hacked and linked to an email. I can’t recover it and cancel the mail. I sent to PUBG customers and sent them the receipts and platforms that are in my account, but I did not understand what to do. I am tired of attempts and the hacker enjoys inside my account that I am very worried about my account. Help me beg you I understand and I can recover my account

[cyan citrus]

We are unable to help players with compromised accounts through the community, @woven breach. You can proceed with the customer service instead.

[night cloak]

Not working i rest WiFi router and my device And the requirements you told me and nothing

I download the update form https://pubgmobile.live

[cyan citrus]

You may try to uninstall and reinstall the game completely from Google Play, @night cloak. If the issue still persists, change your DNS settings. You may refer to #faq sub point point 4.3 for further instructions on how to do so.

[night cloak]

Ok I'm on it

[naive hemlock]

Good afternoon ! It's my pleasure to talk with moderators of game because of fact that I am season 2 player and I've never saw the reason to talk with you .
First of all , I need to say this last update has a good concept but at its start I've spoted bug or mistake however it's about premium crates .
I live in CET zone so this morning around 10AM I saw update with new concept of premium crates . I opened 10 and I wondered how I didn't get guaranted prize . But now I opened game and saw that guaranted prize feature is still in . Luckily I recorded my opening so I can send it to you if you want .
In fact , all i want is guaranted prize , OR 10 premiums back (notice I will give you my prizes back too) Like a reopening of those 10 crates .
Sincerely , your old player 亗ʀaɮʀøS亗

(I wrote this text yesterday so its yesterday morning in CET zone)

I contacted customer service they answered me with 3 ways to repair this but it's not working so I would like to get answer will my premium be refunded
Notice that I have got video of opening

[cyan citrus]

Please send the video recording here, @naive hemlock.

[naive hemlock]

kay

Sorry for long waiting.

[slim elbow]

@bunk it did it again for the last 3 matches.

[cyan citrus]

Which map was that, @slim elbow?

[slim elbow]

Erangle up by zharki. Also It happened in mirimar as well last 2 matches before.

[naive hemlock]

Sorry I know you have lot of work but can you help me ?

[cyan citrus]

Thank you for the information, @slim elbow. That is a known issue and has already been forwarded. You can report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[slim elbow]

Ok. Thank you!

[cyan citrus]

Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[cyan citrus]

You're welcome.

[naive hemlock]

I will send you in few minutes

5107550098
Xiaomi Redmi 9C
Wifi 4G
Montenegro

[cyan citrus]

Thank you, @naive hemlock. Please feel free to report the issue through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[night cloak]

Is there a list of phones that support 90 frames?

[cyan citrus]

We don't have a list, unfortunately, @night cloak.

[night cloak]

Because I saw a video about the phone that you talked about, and it works on 90 frames, I don't know if he uses a program or not.

ok thx

[livid wigeon]

I couldn't change my region
I didn't get verification code
Please change my region to Pakistan
My gane ID is 5868513626

[storm flume]

Please contact the customer service for further assistance, @livid wigeon. Refer to subpoint 5.4 in #faq for further information.

[flint vessel]

ah i accidently changed my server to na.i need to change back to asia..cause from today conqueror push starts i need to go in asia pls help my player id 51372559800

[livid wigeon]

How can I talk to customer service ??
I Didn't get

[flint vessel]

i have 80 days count down

[night cloak]

Its all done i go reset pubg and we will see the results @cyan citrus

[cyan citrus]

Is there still any issues, @night cloak?

[cyan citrus]

You will need for the cool-down to be over. You cannot change your server before that.

[flint vessel]

ah cmon..omk

[night cloak]

No, finally it working thanks so much Here's your reward

[cyan citrus]

Awww. Glad to hear that, @night cloak! Please do come back again, should you have any other concerns.

[flat meteor]

A hacker hacked my twitter and linked his email to my pubg account. My twitter got recovered with the help of twitter customer support. Now I’m trying to remove his email but in game customer support is asking for my first uc purchase payment receipt and uc receipts older than last 3 month. I dont have first payment receipts but i have 6 month older. Will they remove hackers email?

[uneven pumice]

@onyx cairn sup

[regal citrus]

After the miror update my resolution became way worse than before the update and I don't know how to change it back to how it was before the update

5565339634

Xiaomi redmi note 9 pro

Cellular

Croatia

[cyan citrus]

You will need to provide the required information to customer service, for them to proceed. Unfortunately, this is not something we can help with in any way.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @regal citrus. You can also submit a report in #old in compliance with the channel's pinned instructions.

[bitter raven]

Anyone Here For Help?

[cyan citrus]

Hello! How can we help you, @bitter raven?

[bitter raven]

sir i have problem with the gamesound like

[onyx cairn]

Do you require any assistance, @uneven pumice?

[bitter raven]

gun sound is so loud and others are normal as before

only when gun is shooted the sound is too loud that can't even hear any footsteps or else

@cyan citrus

[swift harness]

Where is the support

[wild sun]

I Want To Report Hack

[cyan citrus]

You may try to lower the game audio through in-game settings.

[swift harness]

Every time i die in a game this happens and i have to exit the whole game to get back to loppy

[wild sun]

ID : 123456789 :"|

[swift harness]

@wild sun i hate cheaters

[cyan citrus]

This is a known issue, @swift harness. Please feel free to report it through #old in compliance with channel's pinned instructions or use #910138261954002956 thread.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @wild sun. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[bitter raven]

i did everything but still i get loud gunsounds only

[cyan citrus]

Please share a video recording of the issue, @bitter raven.

[ocean fractal]

@bitter raven did you try lowering master volume to 80%?

[bitter raven]

nope i didn't let me try this one

[bitter raven]

okay sure

@cyan citrus see this picture also idk what is the problem with top edge of the screen

a little bit white thing

yes

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @bitter raven.

https://gameloop.com/.

[bitter raven]

also new bug\

i got today

[storm flume]

Please avoid going off-topic, @ocean fractal. You may have unrelated conversations in #chat.

Please avoid going off-topic, @halcyon stump. You may have unrelated conversations in #chat.

[halcyon stump]

Sorry some dude brought me here

He mentioned me

[bitter raven]

@cyan citrus

i can't share the video in game i am walking so slow like when u play tdm and u get bugged out same bug with me i am walking slow

[cyan citrus]

@bitter raven, please refer to my previous response.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @bitter raven. You can also submit a report in #old in compliance with the channel's pinned instructions.

[bitter raven]

@cyan citrus Here It Is The Gunsounds Is Much Louder Then Other Things

[cyan citrus]

That is actually an emulator, so you may need to ask that to the Gameloop's customer service, @bitter raven. We only provide community support for mobile platform here.

[bitter raven]

Okay

@cyan citrus How do i contact them there is no such option as same my problem

[cyan citrus]

Please refer to my this response.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @ionic slate. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[quick fulcrum]

I need to change my country/region
Can anyone help ?

[cyan citrus]

What is the issue you are facing while changing your country, @quick fulcrum?

[quick fulcrum]

nothing it's just the timer issue
last time i changed by mistake

[quick fulcrum]

Is there anything that u can do to help me ?