questions

[jaunty stratus]

Thank you, sir, but try to convince me with a convincing answer someday❤️

@cyan citrus

I will be very happy

[fringe parrot]

@celest shadow

They write to me so late why they are late

[latent valve]

hello admins or anyone can help idk if i should drop this here or not but i really need help ,today i was playing in the cheer park and i get 10 years ban ,my account was mistakenly misconfigured , I did not use any type of cheats in the game , please hope that you solve it ,my account has been banned for 10 years and I want to restore my account, I can assure you that I did not do any kind of fraud and I hope you to remove the block on my account as soon as possible , I hope you to respond because I have paid real money into my account, plus you do not want to make any damage to your customers , I highly appreciating your efforts to get back my account.
And in any case this is my ID 5390205338.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent valve.

[uncut cedar]

Can i know when will next UC Station event will start please?

[night cloak]

@polar marsh i need help

[cyan citrus]

No information in this regard, @uncut cedar. Please keep an eye on #news for future announcements.

[night cloak]

There is any admin ?

[cyan citrus]

Hello! How can we help you, @night cloak?

[night cloak]

Can i write you on pvt?

[cyan citrus]

You can state your issue here, @night cloak.

[night cloak]

Where i find the community on Facebook? There is any list with official community countries?

Sorry for my bad english

🥲

Where i find the list?

[cyan citrus]

You can find the regional communities through #735483472432594994 sub point 3.1 if that is what you are referring to, @night cloak.

[night cloak]

Thank you so much

[cyan citrus]

You're most welcome, @night cloak.

[uncut cedar]

@cyan citrus will next UC station event come before end the Koeninsegg crate event

[cyan citrus]

We don't have information regarding upcoming UC Station event, @uncut cedar. As mentioned earlier, keep an eye on #news.

[uncut cedar]

Ok thanks for support @cyan citrus

[cyan citrus]

My pleasure, @uncut cedar!

[vague flame]

if i reach gold 2 will be tier stay gold 2 next season after the reset?

[versed dawn]

Why can my friend see his exclusive pose but nobody else can see? How to fix it? @cyan citrus

[cyan citrus]

The rank will be decreased to gold 5.

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions.

[versed dawn]

I just want an answer on how to fix idk if its a glitch or what

[sick shale]

You may need to download extra resources, @versed dawn.

[cold hull]

hi

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold hull. Remember to read through #faq before asking questions in the support channels.

[cold hull]

my acount is begging hacked

[storm flume]

Please contact the customer service for further assistance, @cold hull. Refer to subpoint 5.4 in #faq for further information.

[normal kelp]

Hello guys
Someone changed the version on the account in Pubg Mobile how i can to fix it please help me
ID: 5262101207

[cold hull]

hi

please can somone help me

my account is begging hacked

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hybrid flame. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

Please contact customer service in-game for further assistance with account related issues, @cold hull. We are unable to handle such matters through the community because we are not affiliated with the customer support team.

[cold hull]

but i need instant help

my acount is dying

[sick shale]

Has your account been transferred to a different/regional version of the game?

[sick shale]

Unfortunately, we can't help you with matter in any way.

[versed dawn]

I have everything downloaded

[earnest anchor]

ANYone here for help

there's message in gameloob all time

our system has detected that you 're trying to make purchases in PUBG MOBILE Click purchase to open the page in the browser

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @earnest anchor.

https://gameloop.com/.

[cyan citrus]

Please refer to my above response, @earnest anchor. We only provide community support for mobile platform.

[earnest anchor]

ok thanks

[cyan citrus]

You're welcome, @earnest anchor.

[oblique tapir]

I have a question sometimes my account gets banned for an hour without reason and I didn't do anything why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique tapir.

[tidal storm]

did you fix it ?

[sullen karma]

My account Got Banned i wasn't Hacking and my friends whom i was playing with they didnt got banned.I need Serious Help i got banned for 1 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen karma.

[pallid briar]

The reason should be stated in your ban notice. If it is related to your connection being timed out, you can refer to subpoint 4.9 in #faq.

[night cloak]

I changed the server to Asia, how can I return it to Europe?

[cyan citrus]

You will not be able to change it again before the cool-down has been reset, @night cloak.

[muted roost]

how do i see my tickets submited to pubg?

and if its answerd or no

[cyan citrus]

You cannot review them, @muted roost. If you have submitted a ticket, it will eventually be closed after being answered.

[muted roost]

i mean on the web https://pubgmobile.helpshift.com/a/pubg-mobile/?p=all&s=account&l=en&contact=1

[stoic sun]

Hi I’m contacting pubg support my friend who’s now behalf of the second on the Europe server.
So why he should be top one he’s rank points are 9048 and top 1 now is 9043 but my friend is in second why.

[cyan citrus]

This is not customer service for PUBG MOBILE global version, @muted roost. You may refer to the following link for customer service for PUBG MOBILE global version.

https://tencentgames.helpshift.com.

[muted roost]

ok thanks

[cyan citrus]

The ranking resets every day around 00:20 UTC. Please check again tomorrow.

[cyan citrus]

You're welcome.

[muted roost]

Where do i go to open a ticket

[cyan citrus]

You cannot open a ticket from website, @muted roost. Please contact the customer service through in-game.

[muted roost]

ok i have a long problem of switching my kr acc to globally is that ok to talk in game

[cyan citrus]

You cannot transfer your account from another version to global version of PUBG MOBILE, @muted roost.

[left harbor]

CAN ANYONE HELP ME?

[fierce nacelle]

Help

[pallid briar]

How can we help you?!

[pallid briar]

Please state your concerns.

[left harbor]

Our customer reports a problem in the game, by connecting from the Google Support Pugb team or via the Discord application (no need to request code usage information by creating an in-game Support record.

?

[fierce nacelle]

I am facing a problem with my account being banned, how can I contact customer service?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce nacelle.

[pallid briar]

Please elaborate your issue, @left harbor. I am unable to understand, sadly.

[left harbor]

I RECEIVED A TRENDYOL CODE AND SAID USED LEARNING THE CODE HISTORY

I want to know the code history

[pallid briar]

I'm unable to understand what that is. Is it in anyways related to UC purchase?

[left harbor]

can you do english

[pallid briar]

Also, please do not use any other language other than English in this server.

[left harbor]

Yeah

[left harbor]

Sorry

I WANT TO KNOW THE HISTORY OF UC CODE

[pallid briar]

We only recommend your purchase UC via in-game or through the official website, which is:
• https://pubgmobile.com/pay

Any third-party method may result in account suspension or other punishments and we are unable to assist you with third-party methods. Feel free to contact the customer service.

[left harbor]

You got me so wrong

[pallid briar]

Well, I am unable to understand your inquiry completely in that case. You may wait for a moderator to respond and you can join regional communities from subpoint 3.1 in #735483472432594994 if you want support in your preferred language.

[flat meteor]

Can somebody explain this? I’m absolutely sure that I dont have network problem

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @flat meteor.

Please refer to subpoint(s) 4.9 in #faq for further information, @flat meteor.

[silent sun]

Where can I find the Metro Royale: Reunion patch notes and of that

[thin jacinth]

Yes

I got banned for violating regulations

[sick shale]

Patch notes for the upcoming update have not been released out yet. Keep an eye on #news

[thin jacinth]

I didn't did nothing

[sick shale]

Please use the File Claim option to appeal your suspension.

[thin jacinth]

Ok

[silent sun]

Ok

So the notes are not out yet

[sick shale]

Correct.

[silent sun]

So I have been told by a admin well a friend of mine ty are make a metro a separate app so I just wanted to make shore if that was true or not

[sick shale]

Only take information from the official announcements.

[silent sun]

Ok

[lucid hull]

why this keep showing for no reason also while in game mid battle wtf

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @lucid hull.

https://gameloop.com/.

[lucid hull]

thanks

[cyan citrus]

You're welcome, @lucid hull.

[lucid hull]

i cant find there discord can you help?

[cyan citrus]

That should be available under Forums section on their website, @lucid hull.

[storm flume]

Please do not use languages other than English, @nocturne sapphire. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[floral crest]

hey, my account was hacked by some turkish hacker and then banned. i got receipts, screenshots, etc to prove it is my account. it actually got banned back in may after a whole month of my unsuccessfully trying to get help from pubg and only getting replies from automatic robots. i’d like some help please, as i had that account since season 1 and bought the RP every season. i’d guess that’d warrant some help from pubg mobile, being a loyal customer etal. it’d take you 2 seconds to give me my account back. anyway, my account ID is 569139320, my email is [e-mail], contact me and please give me my hacked account back. thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral crest.

[polar slate]

ايه الحل ؟؟؟؟

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @polar slate.

https://gameloop.com/.

[sick shale]

We only provide assistance for PUBG MOBILE, not for other games.

[midnight shale]

Hello, sorry for the questions about other games. I will have a question about PUBG.
My ID 5651190898
My device - IPhone XS.
My country - Poland
A question is: Why I can’t get access to security zone in ban pan? Please count how many people I had banned. I have rank up my account to Conquer. I ban hackers, but your team don’t respect it. It’s very important not me , please check my account

[torpid ember]

Can you guys help

My account was hacked and I wanted money on the account

I just can’t seem to let go of this

It’s Ben two months and still haven’t heard of anything

[storm flume]

Please contact the customer service for further assistance, @torpid ember. Refer to subpoint 5.4 in #faq for further information.

[sick shale]

You may try to apply again in the next new version.

[midnight shale]

Thanks a lot , I think it will not help… because you are just an administrator here , you can’t send support group players messages 😁

[sick shale]

Correct, we are not affiliated with the security team and are unable to provide accurate answers regarding such matters but the team of investigators may expand when there are more improvements after every update.

[sudden cave]

How can i talk with the human in supports of pubg mobile

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @sudden cave.

[sudden cave]

I want to talk with humans support team in Pubg Mobile

@sick shale is there anyway to reduce ban duration i dont knoe that my friend was hacking

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sudden cave.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[night cloak]

Can i change my server without waiting 60 days? My friend change it to asia and my main rank and server is on Middle east, also i get a high ping while in game

[sick shale]

You will have to wait for the cooldown period to be over.

[night cloak]

oh

Ok

[feral vault]

Did u fix it??

[rancid mountain]

Friend was wrongfully banned

Response from customer support is no good

Can I get some help

[slender knot]

Someone help me

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @rancid mountain.

[rancid mountain]

That is for new state

[snow roost]

The hacker add his facebook link to my account how can i unlink his link fast as impossible:((

[tough robin]

@cyan citrus @sick shale Hello, my name is Ibrahim Issa, and my accounts on social networking sites have been hacked, as well as my account on PUBG, which stole my account to enter the game and delete friends as well. For days, I have been trying to recover, but I could not do anything

[storm flume]

Please contact the customer service for further assistance, @tough robin. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @snow roost. Refer to subpoint 5.4 in #faq for further information.

[west vapor]

Please know that we are unable to assist players with account related issues here on Discord.
Please contact the in-game customer service for further assistance in this regard. It might take some time for the support agent to verify your account. So please be patient.

[west vapor]

Please contact the in-game customer service for further assistance in this regard.
Please know that we are unable to assist players with account related issues here on Discord.

[tough robin]

But I tried to do it many times and I didn't get any result because there is only an answering machine

[west vapor]

try to contact them again. here’s an example:

[jolly arch]

بتجيلى دايما برضو

[storm flume]

Please do not use languages other than English, @jolly arch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jolly arch]

??

[west vapor]

Is that PUBGM on gameloop?

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://www.gameloop.com/en/support

[tough robin]

Unfortunately I did as written in the picture, but in the end they do not ask as in the picture

[west vapor]

Please be patient until a support agent gets back to you.

[wispy crow]

What's wrong with the Game. We cant Even collect login Reward + Premium & Classic Crate Tokens

[ancient pilot]

i am wondering if Metro Royale which is a gamemode will be open for the next season or will be gone forever ?

[wispy crow]

Isn't Any moderatoronline right Now

[wispy crow]

I have tried Routine repair but same glitch

[west vapor]

Hi @wispy crow
Seems like they removed classic and premium scraps from silver redeem section.
We do not have any further informations regarding that.

[wispy crow]

But the whole game is glitched you can try collecting something from event of Baby shark...etc

[west vapor]

Metro Royale is a permanent game mode. There will be a new chapter.

[ancient pilot]

oh cool

[west vapor]

I just tested it out. You are right.
Please feel free to report it in #old

[near hornet]

Hello everyone i need help plz

[west vapor]

Hi Clay, how can I help you?

[near hornet]

There is a guy he linked his account in my pubg account

But when i need to get him account unlinked i need to 21 days to do this step

[near hornet]

Do you understood?

[west vapor]

Yes i understand.

[west vapor]

My friend had the case several weeks ago.

Please contact the in-game customer service for further assistance in this regard. It might take some time for the support agent to verify your account. So please be patient.

Please know that we are unable to assist players with account related issues here on Discord.

[near hornet]

Okay i will go to in game support to help but if the service in the game will not helpful i will come back to give me another choice okay ??

[west vapor]

Please keep in mind that we are are unable to assist you with account related issues here on discord.
The ONLY way to unlink the other guys’ facebook is through the InGame Support.
They will ask you to verify your account which takes some time. So please be patient.
Here an example:

[near hornet]

Okay done

[west vapor]

Glad i could help.

[near hornet]

Of course you help me more another❤

Bro there is no answer from the support

[west vapor]

Please be patient until a support agent gets back to you. There is nothing else we can do from our side on discord.

[near hornet]

Okay done thanks alot ❤

[hexed vine]

How to change country region

[west vapor]

You should be able to change it via your in-game basic settings > account.

[humble wren]

WHAT

[cerulean scroll]

Use #activities

[eager tinsel]

uhm where did the new scar l spin go? it wasn’t supposed to end until the 29th..?

[feral forge]

Feel free to share your concern regarding the game in #old, @eager tinsel.

[timid folio]

Any ideas why this task is going negative relative to the value required to achieve it?

[feral forge]

Could be because you have played in the Flora Menace mode and battled in the Cell Matrix?

[timid folio]

Yes. So if I play normal classic will I only have to get the 200 in heals or 3934 + 200?

[cedar flower]

Hi! I couldn’t find the classic coupon scraps and premium coupon scraps sale in the shop. (Each costing 20 silver) will is it removed?

[feral forge]

3934 + 200.

[feral forge]

Feel free to share your concern regarding the game in #old.

[timid folio]

RIP that task then. Thanks

[jade nest]

You can still access the scarl spin. Go to Shop->Featured,then tap on scarl and then click From Events

[vagrant tulip]

The event has ended

[vagrant tulip]

Removed from events section

Right ?

[jade nest]

From banner

[heavy vortex]

Might be cuz of update coming up?

[vagrant tulip]

And events section too right

Can anyone access the daily login ?

[jade nest]

That seems to be bugged out ,a lot of people reporting in #old

[elfin smelt]

not an bug, it will be released again tomorrow im guessing

at the events > recommendation section the weekly sign in is also bugged out for some reason

:/

[jade nest]

That's what i am talking about^^,Scarl isn't removed if that message meant for scarl

[elfin smelt]

didnt read chat

mb

i thought you report the scraps

😂

💀

[night cloak]

hello

help me pls

cant play

Tatay in the middle gamee

[vagrant tulip]

It will be fixed soon

[night cloak]

@vagrant tulipcant play one game

[vagrant tulip]

The devs are looking into it
Please try the following troubleshooting and see if the payment issue gets resolved.

You can log out of the game and access the repair section on the account login screen, make the default repair with the repair option from there. See if the issue resolves after that.

[topaz oar]

how to report a cheater in discord ?

[visual radish]

In the recommended section in events it won’t show the events in it

Is this a bug

[pallid mango]

where tf is weekly sign-in?

[abstract shuttle]

Hi, I need help removing my third link email. Pubg in Game support didn’t help that much.I was unable to send screenshot there.

[feral forge]

For account related issues, only the in-game customer service can assist you. And you can upload screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @topaz oar. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

Feel free to submit a report regarding your concern to the game in #old, @pallid mango and @visual radish.

[abstract shuttle]

Thank you.

[grave mason]

Hi guys What the hell is this ?

There is not classic create coupon in the silver shop 😐

And the problem also in the recommend part

[night cloak]

Classic crate coupon is in redeem as per ur saying silver shop

[grave mason]

I go on the redeem part too but there was no classic crate coupon

As you can see

[pallid briar]

Feel free to report/share your thoughts regarding this in #old, @grave mason.

[night cloak]

Yes i also note it . there is only Premium/Classic Coupons available in UC

Who is Facing this problem in emulator ?

[pallid briar]

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

• https://www.gameloop.com/

[surreal lynx]

Patch notes?

[wispy crow]

When Will be Patch Notes Uploaded as Tomorrow New Version will be Released?????

[mortal apex]

No information in this regard. Keep an eye out in #news, @surreal lynx and @wispy crow.

[surreal lynx]

[tulip ravine]

hello i have such a problem. I played in the metro royal and I was out of the game, I went to the metro royal and there they popped all the things I was wearing. usually I had a button "enter the battle again?", but now it was not. I would like to return my things

[ancient pilot]

will there be a new chapter for metro royale in the next season

[pallid briar]

No information regarding this, @ancient pilot. Keep an eye on #news.

[ancient pilot]

OK

[night cloak]

where i can report cheat for gameloop emulator

[grand acorn]

hello, how are you

i have lost my account Sir

any help

[tulip ravine]

.

[fickle linden]

Are we not able to gift the gemera to friends?

Every time I tried sending it kept saying failed to give gift

[jade bear]

Hello, who can help me?

[minor valley]

I linked wrong social media and have to link another social media. The unlink process takes 7 days but I need to change immediately what should I do

[celest shadow]

You may report PUBG MOBILE cheats to http://cheat-collect.pubgm.cc.

[celest shadow]

Hello,

What happened to your account?

[celest shadow]

You must own the Koenigsegg finish before you can use Lucky Medals to gift the corresponding finish to a friend.

[celest shadow]

Hello, how can we help you?

[celest shadow]

You will need to wait 7 days for the unlinking process to complete.

[fickle linden]

Oh wow i wish I’d known this sooner lol thanks

[minor valley]

I have to transfer to bgmi before the update what can I do

[night cloak]

i reported cheat but peoples still use this and no ban this cheat is free ESP aimbot and everyone use this

[celest shadow]

Unfortunately, your only option is to wait.

[jade bear]

@celest shadow Hello please help me and submit my case to the respected team to resume the procedure that was done on my account My account has been suspended due to the automatic download of malware due to the advertisements that appear in many applications. I did not notice this. I ask the esteemed team to restore the appearance of my account and log out as soon as possible according to this message. I am addressing my case to you history of the ban 2021/06/2 ID PUBG 572467692

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade bear.

[celest shadow]

I understand your concern. Please allow the security team some time to look into your report and patch the cheat.

[scarlet flax]

how do i recover a hacked account, what are the requirements that they need to confirm that it belongs to me, i can give every info that i can, help please

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further instructions.

[scarlet flax]

i did but they just simply try to close the convo as soon as they can, never met a real customer service dude, only bots

😒

[minor valley]

In recommended weekly rewards are not showing and extra rating points banner also not showing how to fix that

[celest shadow]

You will need to answer the FAQ bot according to your issue. Once you do, a support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @minor valley. You can also submit a report in #old in compliance with the channel's pinned instructions.

[scarlet flax]

no, didnt got any agent.

cant they talk like here on discord?

[compact badge]

Hello sir

Pubg lite and pubg mobile hacker daly hacking video uplod on youtube so plz all hacking video action plz

[vagrant tulip]

Use this to report https://bit.ly/3soBavK

[green vine]

Should we see in next update new physicality for switching countries in pubg so that no more waiting for switching country on pubg account since there is many people that travel from country to country why not depending on old ip detecting method regarding country in pubg and stop using waiting mode

[vagrant tulip]

No

[green vine]

What if someone switched into another country by mistake how to revert it?@vagrant tulip

[vagrant tulip]

You have to wait for the cooldown +there isn’t any mistake in such changes

[compact badge]

@vagrant tulip this page use but no action

[vagrant tulip]

What is no action ?

[green vine]

Each cooldown is more than 90 days🤨@vagrant tulip

[vagrant tulip]

Yup that what you get when you try to get other countries events

[compact badge]

@vagrant tulip 20 video report but no any action hacking video

[vagrant tulip]

Be patient untill it’s removed

[compact badge]

@vagrant tulip thish website 10 day use but no any action

[vagrant tulip]

What did you report ?

[compact badge]

Only paid hacking selling video report but no any action bro

[vagrant tulip]

Yeah what is the platform?

[compact badge]

Youtube

See video bro

41k view

[cerulean rapids]

The game update came to me, did it come to you?

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @compact badge.

[compact badge]

@pallid briar plz sir all hacking video ban in youtube plzz sir

[cerulean rapids]

?

[pallid briar]

The next update should be mentioned in #news when it arrives. So keep an eye out on that channel.

[vagrant tulip]

The channel is still under review please be patient untill it’s removed you may see the status of your report over there https://bit.ly/3tXs2hQ

[cerulean rapids]

I got an update

@pallid briar

[pallid briar]

Was it an in-game update, @cerulean rapids?

[cerulean rapids]

no i deleted the game i restored it and it was 1.7

@pallid briar

[pallid briar]

Could you please provide a screenshot, @cerulean rapids?

[cerulean rapids]

@pallid briar Yeah

@pallid briar

[night cloak]

Dear PUBG Mobile team
My account has been hacked and I can't access my account since November 2021. Please help me to get back my account ASAP. Thanks for help.
Id-5600970810

[vagrant tulip]

What is you phone operating system?

[cerulean rapids]

Xiaomi note 8 pro

[vagrant tulip]

Country ?

[cerulean rapids]

android

turkey @vagrant tulip

[main fractal]

Where is premium crate coupon?

[vagrant tulip]

Hmm the update should be available by tomorrow but you just got it ahead of time no worries about it

[cerulean rapids]

@main fractal I guess we will come with a new update

[pallid briar]

Feel free to leave your report/feedback in #old.

[cerulean rapids]

don't say ban @vagrant tulip

[vagrant tulip]

No you won’t get banned it’s official

• you should be the one not saying ban in this channel

[north salmon]

Help pls urgent 😩

@cerulean rapids help please

[meager pumice]

@pallid briar What is this new bag where i cant pick up weekly sign in rewards

[meager pumice]

State your issue

[north salmon]

I keep on getting an error

I can’t download anything in the game I can’t even play it

[pallid briar]

Feel free to report the issue in #old. I've been facing it too.

[north salmon]

The last bot said to refresh it and I did as a background and nothing changed

I’ve literally done everything and it’s impossible to get a hold of Tencent

@pallid briar will do

This is been going on for so many months

Let me look up the air number

[meager pumice]

Any information when will be fixed?

[vagrant tulip]

Where are you from ?

[pallid briar]

Sadly, no information regarding that.

[north salmon]

USA on an IOS iPhone 12 Pro Max

[vagrant tulip]

Can you use vpn on and see if the game open up ?

[north salmon]

@pallid briar will do hopefully something happens

The game opens up its just I’m not able to download anything in the game

Ahhh idk tbh I don’t have a vpn I think

I’m on my phone nothing special

[vagrant tulip]

@celest shadow

[north salmon]

How can I turn my vpn on to see if it works? @vagrant tulip

[slender hornet]

false detect pubg mobile purchase in gameloop

[meager pumice]

@pallid briar Do developers knows for that bug?

[vagrant tulip]

Turn on a vpn on Singapore and launch the game

Please note that usage if vpn isn't recommended so don't not enter a match with it

[normal kelp]

No

[night cloak]

PUBG I can Play my game without any lag so I don't have network issue
But my PUBGM event page is not loading

[cerulean scroll]

Feel free to post it in #old

[kindred surge]

I just downloaded pubg and it said to update to the latest version even tho it is? help?

[compact badge]

All hacking video ban plz bro

[storm flume]

Please do not use languages other than English, @torn kraken. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @compact badge.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[torn kraken]

I received an un fair ban on my own account and found many people with me who were banned in the same way, in a random way, and I learned that the ban was due to the power of runes, please help because I did not break the laws and did not violate the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn kraken.

[pallid briar]

Feel free to report the issue and help them on being aware.

Please use #activities instead, @patent jackal.

[vague raft]

Bro how can I contact midasbuy about pubg uc

I bought pubg uc there is offer going getting lottery for every purchase above 60 uc I purchased but I didn't get lottery tickets

[pallid briar]

You can contact Midasbuy through this Email:
• [e-mail]

[vague raft]

Can u help with this bro

[pallid briar]

Please contact them via the email address above. We are unable to assist you with purchase related inquiries.

[vague raft]

I contacted them but Tencent games send email for this I have problem with midasbuy but Tencent is responding

[sour quartz]

hi where did classic and premium crates fragments go from radeem shop?

[nova lion]

Anyone still have extra assist

[pallid briar]

Unfortunately, I'm unable to assist you with transaction related issues as I said. Feel free to contact them again, @vague raft.

[pallid briar]

Could you please elaborate?

[pallid briar]

Feel free to leave your feedback in #old.

[nova lion]

Me and my friend have used up all our trade assists and this player helped him but we cannot do anything cause short of assists.

[pallid briar]

If you are referring to the limited UC event then feel free to ask in #activities, @nova lion.

[charred ether]

I think they will return ones the update is released and you update the game

[charred ether]

You can do 3 assist each 1 day only

[nova lion]

Yes i accidentally made him use 1 but idk my friend whether have extra

[oak citrus]

My account was hacked by a hacker. I spoke to support, no one has helped me yet and there is a slow response. What's my fault if he's helping me? Is there a supervisor who will help me

[sour quartz]

no update with me yet so ill wait yea

[celest shadow]

Please contact the in-game customer service for further assistance. The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[grizzled sandal]

Why not getting the other dress

I got this dress 5 times.

Kindly solve this issue.may he the 2nd dress is stucked in spin 🙄🙄

Be*

Ask the support to solve this bug or glitch 😑😑

[night cloak]

Pubg Mobile New Update ?

But in play Store Showing Update

[quasi lantern]

Why i cant play pubg

Play store show updat too

KGS. Me too

[shrewd radish]

I am playing PUBG Mobile from the third season and my account was banned two months ago and I stopped the player because my account was charged for all seasons and I sent the support within the game, but it was useless. Is it possible to write to someone from the company who can help me with the matter .. Thank you PUBG Mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd radish.

[grizzled sandal]

No answer to me why

🙄🙄

[wise epoch]

I received an un fair ban on my own account and found many people with me who were banned in the same way, in a random way, and I learned that the ban was due to the power of runes, please help because I did not break the roules and did not violate the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wise epoch.

[celest shadow]

Hello,

Feel free to provide your feedback regarding this in #old.

[celest shadow]

Yes. You may keep an eye out for #news for the patch news.

[celest shadow]

Yes. You may keep an eye out for #news for the patch news.

[spiral lotus]

Hello dear PUBG MOBILE team I addressed you with a very big problem, my account was broken by a hacker and was chang
ed to a newer version and I can't log in to my account because of this ID 5286453034

[shy badger]

my account is baaned and l didnt do a hacker or anything and l would like to think of the dairy and the id: 5488147335

[storm flume]

Please contact the customer service for further assistance, @spiral lotus. Refer to subpoint 5.4 in #faq for further information.

[lime juniper]

Approximately two hours ago, we released the 1.7 update to a few areas. It will be officially launched in approximately 12 hours. We will publish the patch notes later today. In the meantime, if you have any feedback or concerns related to the early update release, please use the below thread.

[spiral lotus]

#questions how to write additional support message

[quiet shadow]

Can I upload leaks Video of New upcoming X-Suit on YouTube?

@lime juniper mam please reply me ! can I upload leaks Video of New upcoming X-Suit on YouTube ?

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information.

[spiral lotus]

Hello dear PUBG MOBILE team I addressed you with a very big problem, my account was broken by a hacker and was chang
ed to a newer version and I can't log in to my account because of this ID 5286453034

[cyan citrus]

Please share a screenshot of the error interface, @spiral lotus.

[spiral lotus]

@cyan citrus

[cyan citrus]

It is possible that your account has been migrated to another version other than global version of PUBG MOBILE, @spiral lotus. In that case, you will not be able to use the same account in global version. Should you require any further assistance, please contact customer support in-game.

[spiral lotus]

@cyan citrus how can i migrate my account back to the global version?

Please

[cyan citrus]

You cannot do that, @spiral lotus.

[plain socket]

Unable to collect weekly singing....

@cyan citrus it's not showing today

[cyan citrus]

Could you please elaborate or share a screenshot, @plain socket?

[plain socket]

@cyan citrus it's not showing.. i restart my game.. repair my game. But it's not visible

[cyan citrus]

That is a known issue and will be corrected soon, @plain socket. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[long kettle]

Why are classic and premium coupon scraps deleted from shop? (The ones that can be purchased with silver frags) is that a bug or it’s not going to be available anymore?

[gleaming crown]

@lime juniper any news on v1.7?

[lime juniper]

Yes, there is a pinned message above.

[pastel ice]

Hey not sure if this is the right place to ask but I can't get past the first screen on pubg. They're telling me to update the game but I literally just downloaded it? Does anyone know what's the issue and how to solve it?

[bitter hamlet]

Why can’t I collect any of the things?

[celest shadow]

It has not been removed, only replaced with the new ones.

[celest shadow]

Can you please check your Google Play Store if you have a new update?

[celest shadow]

This issue is known and will be solved soon. Apologies for the inconvenience caused.

[pastel ice]

yep I did, there's no update button at all

[bitter hamlet]

Thank you for the Answer.

I may know why I can’t collect them,I haven’t downloaded the latest version but I also can’t but I understand it will come tomorrow

[celest shadow]

Approximately two hours ago, update 1.7 was released to a few areas. For further information, please refer to the pinned messages of this channel.

[pastel ice]

So this is a bug? It happened before too, months ago

[long kettle]

Oh i still didn’t get the new update so these didn’t show for me yet, good to know..

[celest shadow]

Perhaps the new update 1.7 is rolling out to your area. Can you please check your Google Play Store from time to time and see if the "Update" button appears?

[pastel ice]

ok got it, thank you

[celest shadow]

No worries at all. If it will excite you, the Classic Crate Coupon Scrap costs 10 silver fragments now.

[celest shadow]

Can you please check your Google Play Store if you have the new update? Approximately two hours ago, update 1.7 was released to a few areas. For further information, please refer to the pinned messages of this channel.

[modern viper]

There is not update out there bro🥺

@celest shadow

[celest shadow]

Can you please check your Google Play Store from time to time and see if the "Update" button appears?

[modern viper]

I downloaded pubg 3 times still cant get it though

[celest shadow]

Can you please provide us with the following information, @modern viper?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[modern viper]

What is numeric user identification?

@celest shadow

Device poco x3pro
Wifi
Nepal

[celest shadow]

Your in-game ID.

[modern viper]

5144141766

[celest shadow]

Thank you for your cooperation. We will mention you if we have an update regarding this.

[modern viper]

Please 😔

[long kettle]

That’s good news❗️

[white canopy]

When's vikendi removed?

[modern viper]

@celest shadow

[meager pumice]

Why need to be removed?

[white canopy]

its gonna be removed tomorrow, idk why

[celest shadow]

November 15 is the last day.

[meager pumice]

But any reason why will be removed?

[lime juniper]

It will be back on November 16.

[meager pumice]

1 day will not be in game?

[modern viper]

@celest shadow how can i play pubg bro

[meager pumice]

Will be removed for 1 day and then will get back to game.

[wide stag]

I cant buy the 290 uc thing

Why ?

[celest shadow]

What is your city?

[wide stag]

I have 300 uc

[modern viper]

@celest shadow near butwal
Lumbini province

[celest shadow]

Noted, thank you.

[modern viper]

@celest shadow now i can?

[celest shadow]

We are collecting information so that the developers can look further into the issue.

[modern viper]

@celest shadow bto i bought new mbl today i wanna play game here please 🥺

😔

Badluck or what

[wide stag]

It doesn't let me buy the upgrade card for 290 uc

[stark raven]

Hi, A Purchase dailog box pop in game and make game worst. please solve this issue.

[modern viper]

@Piston#2060

@celest shadow

[night cloak]

i just reinstalled the game and this is showing to me, but there's no update or anything

[stark raven]

Our System has detected that you're trying to make purchases in PUBG MOBIL

[celest shadow]

Please wait patiently. You can join the #909788155803205703 for updates regarding your issue.

[celest shadow]

Hello. Can you please report this issue in the #909788155803205703 thread?

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[celest shadow]

Can you please provide a video recording for this issue?

[wide stag]

I mean if I press to buy the rp m5 for 290 nothing happens

That's all

[celest shadow]

Have you formed a group before?

[wide stag]

No

[bitter hamlet]

▫️ 5516634908
▫️ iPhone XR
▫️ Wi-Fi
▫️ Slovenia

[celest shadow]

How much UC do you have?

[wide stag]

300

[bitter hamlet]

When will the update come for me?

[celest shadow]

Can you please report your issue in #909788155803205703?

[bitter hamlet]

Ok

[celest shadow]

Can you try getting another 60 UC and see if this helps?

[lime juniper]

Since it is already in the game now, it will not be taken off on November 15.

[meager pumice]

Thanks i really like that map, thats means map will be forever in pubgm?

[lime juniper]

We will keep optimizing the maps, and some may continue in a rotation cycle.

[meager pumice]

Will maybe vikendi get update in future?

[stark raven]

@celest shadow i had a issue about ban at my official account.

[wispy crow]

Some Of My Friends have Received update In Android version 9 even they live In same Country Pakistan

But I'm on android 10 But I didn't receive Update

[storm flume]

Please refer to this channel's pinned messages for further information, @wispy crow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to subpoint(s) 2.12 in #faq for further information, @stark raven.

[lime juniper]

It is not officially released yet.

[fallen ice]

Help me please

[cyan citrus]

Hello! How can we help you, @fallen ice?

[fallen ice]

My pubg mobile account banned I am not using hacks. my account someone hacked please unban my account

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @fallen ice.

[stark raven]

Dear PUBG Team,
Someone Hacked my account and use cheats to play game that's why pubg mobile ban my account for 10 years. I am not responsible for this so please kindly unban my account.

Best regards
From Junaid [e-mail]

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @stark raven.

[stark raven]

Dear PUBG Team,
Someone Hacked my account and use cheats to play game that's why pubg mobile ban my account for 10 years.This is my official account so I am not responsible for this so please kindly unban my account.
[e-mail]
Best regards
From Junaid Afzal

[cyan citrus]

Please refer to the above response, @stark raven.

[pallid briar]

@celest shadow.

[fallen ice]

Dear PUBG Team,
Someone Hacked my account and use cheats to play game that's why pubg mobile ban my account for 10 years.This is my official account so I am not responsible for this so please kindly unban my account.
Account details-
I'd - 5150096599
Name - [TMG] ASWIN
EMAIL [e-mail]

[tender girder]

Hello, today is the 15th, I removed the pubg, and installed it back. After I entered the game, I got the following message: (A new version is available, please update the game before proceeding. Refresh.? Click cancel to exit the game) I did so, but when I go to the Play market there is no update, and, accordingly, I can not enter the game. I ask you to help with solving this problem.
My Gmail
[e-mail]

[pallid briar]

Please refer to subpoint(s) 2.12 in faq for further information.

[fallen ice]

Help me please

[cyan citrus]

Please report the issue through #909788155803205703.

[cyan citrus]

You have already been answered. Please refer to #faq sub point 2.12 and avoid cluttering the support channel.

[dire pebble]

Hi team pubg can we not buy anymore ( premium crate coupon scrap ) with silver?

[glossy zenith]

@vital mesa

[dire pebble]

Nice bag 😂 to match chicken

[pallid briar]

It will be replaced with the new ones.

[pallid briar]

Do you require any assistance?

[glossy zenith]

i can’t use my room cards.. when i press on it nothing happens

[celest shadow]

You will be able to purchase the Premium Crate Coupon Scraps for 20 silver fragments and Classic Crate Coupon Scraps for 10 silver fragments in version 1.7.

[glossy zenith]

what will happen with all of premium crates

[lime juniper]

Yes, but the game will be updated officially tomorrow.

[celest shadow]

You can use your room cards in the Room section. Click on "Select Mode" > "Room" > "Create Room".

[celest shadow]

What do you mean?

[dire pebble]

Can I use my 33 premium box next update ?

[celest shadow]

Yes, the daily limit is still 5.

[glossy zenith]

will I be able to use my existing premium crates or they just disappear?

[lime juniper]

The patch notes are not as detailed as they used to be (only the most important improvements are mentioned), but there are still several changes.

[glacial nexus]

Hello, I have a problèm with pubg mobile do you know a person who can help me ?

[cyan citrus]

Please state your issue, @glacial nexus.

[glacial nexus]

I'm connecting to the game but this error message appears there is marked that an update must be done but when I go to google play there is no update

( i'm french player)

I have already installed and reinstalled the game @cyan citrus

[white remnant]

Hello, please, where is the technical support?

is here or what?

[cyan citrus]

Please report the issue through #909788155803205703.

[glacial nexus]

Thanks

[white remnant]

Or please, I want a way to unlink the email

[obtuse wind]

hey

[cyan citrus]

You're welcome.

[celest shadow]

You will be able to exchange your coupons and coupon scraps for the new ones tomorrow.

[obtuse wind]

i have a question

k?

[cyan citrus]

That's not possible at the moment.

[cyan citrus]

Hello! Please state your concern.

[obtuse wind]

wha?✨🙁

[obtuse wind]

unlinking email is for hackers they are doing this to Grand accounts i know someone in tl , fb , tiktok who do that

[white remnant]

I don't understand does that mean I can't unlink or what

[cyan citrus]

Is your account compromised or that is just general feedback?

[white remnant]

I don't understand does that mean I can't unlink or what

[cyan citrus]

No. You cannot do that, @white remnant.

[white remnant]

This is not expected

But there are some hackers who get into my account

[cyan citrus]

If your account has been compromised, please contact the customer service in-game for further assistance, @white remnant.

[white remnant]

Well, can you explain that to me with the steps?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @white remnant.

[frail dock]

I bought 5$ worth of UC and it charged me 100$, and I checked and it still only gave me 5$ worth of UC, but my card transactions show 100$ and my balance went down 100 also

[cyan citrus]

Please contact customer support in-game or customer service of your bank for further assistance with this, @frail dock.

[wanton burrow]

Hello, is anna character out yet? Because they just made an announcement it's out but I can't seem to find it in the game

@cyan citrus sorry for ping but I need a answer

[pliant plinth]

what do you recieve when you win in weekly matches?

[feral forge]

You may refer to this pinned message in #matches, @pliant plinth:

#matches message

[obtuse wind]

feedback 🙁✨

[cyan citrus]

You can provide your feedback through #old, @obtuse wind.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @obtuse wind.

[obtuse wind]

oh ok

[cyan citrus]

That should be available on November 16. You will need to update the game to version 1.7 first.

[digital crow]

Hi

[wanton burrow]

Okay

[cyan citrus]

Hello! How can we help you?

[digital crow]

Where is the public chat?

[cyan citrus]

You can use #pubg-mobile for conversations related to PUBG MOBILE, and #chat for general conversations, @digital crow.

[digital crow]

Thanks

[cyan citrus]

You're welcome, @digital crow.

[digital crow]

💛

[night cloak]

How to join pubg beta

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @night cloak. For more general information, please refer to https://bit.ly/3BT8RKg.

[night cloak]

i installed the apk but im on bluestacks

what do i do now

[cyan citrus]

We only provide community support for mobile platform, @night cloak.

[night cloak]

ah

ok

it works the same look

what do i do after i

it

let me just import it real quick

[west vapor]

We only recommend that you use the GameLoop emulator to play PUBG MOBILE. Please visit the website for further information.

[night cloak]

why?

[west vapor]

Any other emulators are not recommended and we are unable to help you with it here.

[night cloak]

do i just click on the downloaded apk

[dapper plaza]

Help

[small current]

It tells me to update the game but there is no update, i tried uninstalling

[dapper plaza]

Thats happaning to me

My pubg was bugging and glitching then i re-dowloanded

I was about to rank play

[languid knoll]

Why can't pubgm make these modes stay in game 😩

[night cloak]

is pubg new state available in bosnia?? it hasnt come out for nme

me

why is it switched to middle east what

[languid knoll]

I gtg bye

I hope pubgm bring back the modes again

[night cloak]

im in

[dapper plaza]

@celest shadow can i have official pubg dowloander link?

[languid knoll]

Btw the modes with the vikendi will be disappeared tmr..

[small current]

https://pubgmobile.com

[dapper plaza]

Thx rin

[small current]

I'm installing from here rn

[small current]

Np

[dapper plaza]

I hope its updated

Btw is new update 1.6.0?

[west vapor]

We only provide community support for mobile platform, @night cloak.

[chilly root]

I saw that group purchase perk and got into it, and bought it for 290 UC, now if no other players join my team, will I lose the 290 UC?

[night cloak]

bruh its basically like moibie platorm dude

[west vapor]

You will still get your RP next season. It people join your rp team, it gives u 20 uc extra if there is a group of 3.

[chilly root]

if there is no1, then still ill get RP for 290?

[west vapor]

Yes thats correct

[tough quail]

İ am global player

[celest shadow]

Can you please check for an update on the Google Play Store?

[chilly root]

Thanks 🙂

[celest shadow]

Please download the game from https://pubgmobile.com and see if that helps with your issue.

[dapper plaza]

Update is not available for my country

[celest shadow]

Which modes are you referring to!

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE here.

[celest shadow]

You may refer to #news for further information.

[languid knoll]

Infection, payload 2.0, runic power, vikendi and the VS AI I think..

[dapper plaza]

Kk

[celest shadow]

Please download the game from https://pubgmobile.com and see if that helps with your issue. You can wait for the update to slowly roll out to your region.

You may refer to #news for further information.

[languid knoll]

Piston can I ping u?

nvm -,-

[dapper plaza]

Thanks for servicing me

[celest shadow]

Please refer to the version 1.7 patch notes in #news for further information. These modes will not be removed.

[celest shadow]

Yes, your reply mentioned me.

[west vapor]

Let me know if you need any further help 🙂

[languid knoll]

Really?!?!!

[night cloak]

help i cant match my servers changed from the update

helppp

[languid knoll]

Why do I see this outfit everywhere I go..

[west vapor]

You have been answered @night cloak . As I told you we do not provide support on emulators. Also as mentioned we recommend you using GameLoop.

[night cloak]

i use what i want

[celest shadow]

You can change your selected server under the game settings, then select Account.

[eternal turret]

How much fps I have on Poco X3 pro ?

[night cloak]

it says 59d 22h

[celest shadow]

As mentioned by @west vapor, we only recommend GameLoop if you want to play PUBG MOBILE on an emulator. Any other emulators are not recommended and may risk an account suspension.

[night cloak]

are u serious rn

[celest shadow]

In that case, you will need to wait for the cooldown before you can switch to another server.

[night cloak]

you cant change it back?

[languid knoll]

I gtg bye thanks for helping

[eternal turret]

How much fps I can get on Poco X3 pro

?

[night cloak]

90

[eternal turret]

Thx

[night cloak]

my friend has it

[eternal turret]

Ok nice

[celest shadow]

The outfit is from this event.

[languid knoll]

I know but

It's a meme yk

[steel pawn]

dear Mods where is cupans

[eternal turret]

All have this outfit :))

[languid knoll]

Like when the spider man said "everywhere I go.. I see Tony"

And I convert it into that lol

[spring abyss]

no longer available

[languid knoll]

I gtg please no replies

[steel pawn]

dear @celest shadow

[celest shadow]

You will be able to purchase the Premium Crate Coupon Scraps for 20 silver fragments and Classic Crate Coupon Scraps for 10 silver fragments in version 1.7.

[steel pawn]

my dear friend i have heard in leak about the scraps they can make 1 coupan form 5 scrap is that true
||sorry for cheep english||

[celest shadow]

Yes.

[lyric vector]

I have spent 35k on trick or treat crates and didnt get the mythic outfit while all people get everything in crates for 700 uc to 1.7k uc.
I wish pubgm really consider my luck in crates. And make a price for that mythic for people who spend over 20k....
This is my id so they can check where my uc really gone...
5165310273
ツＨＡＮＮＡＮ

[steel pawn]

and what for classic

?

[nova cedar]

Hi, i have a problem, i cant enter in the game, because it keeps telling me that an update is needed, but there is no update available in the play store

[sleek nymph]

Yeah, my friend also has this problem

[empty goblet]

I got the same problem

Yea I'm his friend lmao

[west vapor]

Is there anything we can assist you with?

Feel free to provide your feedback regarding this in #old

[cyan citrus]

Please try to download the game from https://pubgmobile.com/, update via Google Play and then see what happens, @nova cedar, @sleek nymph and @empty goblet?

[empty goblet]

Not the second guy, I am the one 😎

[nova cedar]

Ok, i try

[sleek nymph]

Yep

[fringe parrot]

@celest shadow

[empty goblet]

Which of these two should I install?

[cyan citrus]

That totally depends on your personal preference, @empty goblet. The first one may save extra resources that you will need to download additionally through in-game.

[empty goblet]

Oh okay

So the 1,1 GB it is

[cyan citrus]

Hello! How can we help you?

[dapper plaza]

Stuck..

[cyan citrus]

Please check your network connection or restart your device, @dapper plaza. This is not something we can help with.

[empty goblet]

Thanks for the help

[dapper plaza]

kk

[cyan citrus]

You're welcome.

[empty goblet]

: )

[fringe parrot]

i win iphone 13 pro max and how take it ese

[onyx cairn]

You don't need to ask daily, @fringe parrot.

[fringe parrot]

How can they not write every day and ask questions?

[warped parcel]

Coupon scraps are removed from redeem section? In shop

[gaunt light]

Hello , can i have the server of pubg mobile usa or na ?

[onyx cairn]

You are in it.

[gaunt light]

This is the global server , no ?

[onyx cairn]

Wait for the new update tomorrow.

[warped parcel]

Oh ok

So it's currently not available

[gaunt light]

@onyx cairn ?

[onyx cairn]

The global server, but basically for North America.

[gaunt light]

Okay , does China have one ?

[silver yew]

Hello!
Im not familiar with tablets, could someone help me, what tablets are good for the game? Thank you in advance🙂

[gaunt light]

Last ipad.

[sleek nymph]

Search for a tablet that has 4gb ram or more and about 32gb storage. I personally recommend 64gb, but it's up to you

[onyx cairn]

You're going off-topic, @gaunt light. You may ask in #pubg-mobile. The regional Discord servers can be found in #735483472432594994, sub point 3.1.

[paper spindle]

Hello, can I contact one of the staff?

[silver yew]

@gaunt light @sleek nymph thank you🙂

[sleek nymph]

No problem :)

[cyan citrus]

Hello! Please state your issue.

[paper spindle]

@cyan citrus I have been playing PUBG Mobile and I have been standing in Blobby and Janie Band for 10 years can you help me

[gaunt light]

No one is answering there , and i didn’t find regional discord servers in #735483472432594994

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @paper spindle.

[dapper plaza]

No way

[dapper plaza]

I cant log in my account

• i cant dowloand older version

[paper spindle]

I don't know why the band came to me

[dapper plaza]

I would say but i cant understand arab

[paper spindle]

@dapper plaza It's okay, I translate what you say

[dapper plaza]

@celest shadow sorry for bothering u but i need help

[dapper plaza]

Have u ever tried to do any bugs or glitches?

[crisp prism]

Hello, why when i open the game (just installed it again) it says new version avaible then it redirects me to plau store, but there is none

[paper spindle]

@dapper plaza No, I was playing, residing in Europe. I want to deliver Conqueror, but I was adopted for no reason

[dapper plaza]

Rip

[dapper plaza]

I got worser

[crisp prism]

if you have your acc saved the its no problem

wait

Its probably transfering

[dapper plaza]

Ooh

[jagged rapids]

why did pubg put pistols in sniper only mode

[celest shadow]

What is your country and city?

[thorny tide]

hello

[storm flume]

Please do not use languages other than English, @alpine haven. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dapper plaza]

Umm

Why did someone mention me with arab text?

[thorny tide]

I need to speak to anyone responsible

my account has been 10 years

I did not even enter the game and I have an antivirus and I play other games and if I think of downloading a hack my accounts in other games will be banned

[nova cedar]

Italy, sicily

[celest shadow]

Noted, thank you. Can you download the game from https://pubgmobile.com and see if that helps?

[nova cedar]

I already do It, and It work

[celest shadow]

Glad to read that!

[thorny tide]

@celest shadowI did not even enter the game and I have an antivirus and I play other games and if I think of downloading a hack my accounts in other games will be banned

why my acc take ban 10 years?

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information, @thorny tide. We are unable to assist players with suspended accounts through the community in any way. Thank you for your understanding.

[fathom birch]

I did not even enter the game and I have an antivirus and I play other games and if I think of downloading a hack my accounts in other games will be banned ID 5182193741

[covert mason]

will iphone 13 pro and pro max have 90 fps in the next update

?

[west vapor]

Please contact customer service in-game for further assistance with account related issues, @fathom birch . We are unable to handle such matters through the community because we are not affiliated with the customer support team. Thanks for understanding.

[agile spoke]

Why scrap are removed from treasure shop by silver fragments

[cursive pulsar]

They are removed temporarily. You can see them there again after update.

[lunar crater]

GOOD AFTERNOON, I HAVE A PROBLEM. I DON'T KNOW IF YOU COULD HELP ME?

[cursive pulsar]

Pls explain your problem

[night cloak]

Almanyada Son guncelleme gorunmuyor ayna dunyasi guncellemesi bana yardimci olabilecek biri varmi ?

[lunar crater]

GOOD IT JUST DOWNLOADED THE GAME IT ENTERED BUT IT INDICATES ME THAT I SHOULD UPDATE THE NEW VERSION FROM THE PLAY STORE

[cursive pulsar]

Pls provide us that error screenshot

[lunar crater]

Sure

I LOSE BUT I AM FROM A LATIN AMERICA COUNTRY SO IT IS IN SPANISH BUT IF YOU WANT I WILL TRANSLATE IT TO YOU

[night cloak]

My account was unjustly banned for 10 years.

I want to remove

[thorny tide]

i just want know how can tell support in game pubg

[celest shadow]

Can you download the game from https://pubgmobile.com/ and see if that helps?

[worldly nebula]

do anyone know about upcoming pmco italy 🇮🇹 ?

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information. We are unable to assist players with suspended accounts through the community in any way. Thank you for your understanding.

[lunar crater]

@celest shadow thanks I'll see if it works for me

[livid sphinx]

Hello. Is there any update on BGMI data transfer ? Is it resume data transfer from tomarrorw update.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @livid sphinx.

[livid sphinx]

I'm not talking to you bot. Sorry

We have date till 31st of December. Can I get any info about it please.

[worldly nebula]

?😿

[strange needle]

It s safe?..

[white gull]

Why xiaomi 11t pro not support 90fps? Sd888 120hz screen. Even not support after tofay updated?

[celest shadow]

Yes, it is the official website.

[strange needle]

Same, samsung s21 ultra

[celest shadow]

Feel free to provide your suggestions in #old.

[drifting minnow]

Can I freaking restore to a previous update, I closed my game after a tournament match and once I opened it again, it starts updating to this new sh**t interface and now I can't join the room because I am on a newer version.....

Bull crap

[cyan citrus]

Unfortunately, once you have logged in with a new version, you will not be able to use the same account in an old version of the game, @drifting minnow.

[ionic slate]

What do you suggest i do if i cant get my ping below 75 (my connection is POWERFUL for pubgm) i changed servers and still i have the same issue

[cyan citrus]

As mentioned earlier, this is not something we can help with, @ionic slate.

[ionic slate]

A suggestion?

[drifting minnow]

IS there a way to stop the game from automatically updating?

[cyan citrus]

Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[drifting minnow]

It's not you, the issue is happening with everyone. Pubg servers are messed up.

Our ping is around 90-180 ms

Everyday

[cyan citrus]

Which platform did you use to update the game?

[drifting minnow]

Mobile. Mi10t.

Android.

[storm flume]

Please do not use languages other than English, @reef plank. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ionic slate]

I did but apparently it doesnt look like i was talking about pubgm from rebel's perspective

[cyan citrus]

You can disable auto updates through your Play Store settings > Network Preferences.

[reef plank]

a stranger added a google play account to my account please help plzzz

[cyan citrus]

Could you please elaborate?

[cyan citrus]

That reply was not meant for you. Your feedback is still there in #old channel, @ionic slate.

[wicked sage]

Hello i just download the game from Google play and Giving me this msg

[ionic slate]

Oh okay because it said message could not be loaded i thought it was deleted

[wicked sage]

@cyan citrus do u know how to solve it

[cyan citrus]

Please try to download the game from the following link and update it again from the Play Store, @wicked sage.

https://www.pubgmobile.com/.

[wicked sage]

I just download it how can i update from Google play while there isn't an update there

Anyway i gonna reinstall

[cyan citrus]

Please try to download the game from the link I have provided above, and then try to update from Play Store, @wicked sage.

[wicked sage]

Ok

[ionic slate]

@cyan citrus would the in-game support change my server back to europe if i explain that i changed it to middle east to try to fix the latency issue

[cyan citrus]

No. You will need for the cool-down to be over. Customer service will not be able to help you in this regard, @ionic slate.

[night cloak]

can someone tell me how mvp works?

like i honesty don’t get how he’s mvp

[normal kelp]

Idk why

I am not do nothing

Who can help me?

[cyan citrus]

MVP is given on the total rating towards the end of the game, @night cloak. If you believe this is not satisfactory, or there is an issue with the calculation, you can provide your feedback regarding that through #old in compliance with channel's pinned instructions.

[cyan citrus]

It is possible that your account has been migrated to another version than global version of PUBG MOBILE. In that case, you will not be able to use the same account again in the global version of PUBG MOBILE. Please contact customer support in-game for further assistance with this.

[normal kelp]

They are not helping me i cant do nothing?

[lime juniper]

Dear players,

We are aware of the issue that some Google Play users were informed to download the newest version of the game, but that they were unable to do so.

We have urgently resolved this. If you were affected, please reinstall the game from Google Play.

Thank you for your patience and understanding.

[cyan citrus]

Unfortunately, we are unable to help you in this regard through the community, @normal kelp.

[vernal pollen]

Hi, I have a problem logging in to the game via twitter, knocking out that the browser does not support Javascript. what is the problem and how to solve it?(android)

[cyan citrus]

Could you please share a screenshot of the issue, @vernal pollen?

[normal kelp]

Somebody change my version?

[cyan citrus]

We cannot predict that, but it is possible, @vernal pollen.

[cyan citrus]

Do you have Twitter application installed?

[vernal pollen]

No

[cyan citrus]

Please try to install the Twitter application, and try to log into the account from Twitter application first, @vernal pollen.

[vernal pollen]

ok, I'll try, thanks, I'll write now if the problem is solved

[halcyon hinge]

What does the ban mean by changing the game code?

[cyan citrus]

No information in this regard, @halcyon hinge.

[empty harness]

my pubg account is hacked 2 days ago ... how can i recover it ?

[halcyon hinge]

A year ago, my account was banned for this reason and I did not use any cheats

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @halcyon hinge.

[vernal pollen]

wow, thank you very much, everything works!!!

[empty harness]

i did ... they didnt help me

[cyan citrus]

Glad to hear that, @vernal pollen! Please do come back again, should you have any other concerns.

[cyan citrus]

We are unable to help players with compromised accounts through the community. You may try to contact them again or create a new account.

[queen maple]

hello, there is no more classic/premium crate coupon scrap to buy it with redeemed coins ? o.O

[cyan citrus]

Those will be available again after you update the game to version 1.7, @queen maple.

Please refer to #news for further information, @queen maple.

[queen maple]

ah well, so tomorrow

[cyan citrus]

You're welcome, @queen maple.

[queen maple]

emulator, samething right ?

[cyan citrus]

Could you please elaborate, @queen maple?

[queen maple]

with update

[cyan citrus]

Apologies for my misunderstanding, @queen maple. Yes, that should be same for emulators.

[queen maple]

well 💝

[plain stump]

When I log in to the account with an email I forgot my password, the code was not sent

[sick shale]

Check your spam folder.

[muted condor]

Hello

I had facebook connected to pubg and somehow my account was hacked, I have all screenshots and proof.

[storm flume]

Please contact the customer service for further assistance, @muted condor. Refer to subpoint 5.4 in #faq for further information.

[muted condor]

Can someone guide me and help me ?

[ionic slate]

Did pubg say anything about the premuim crates or what items it holds

The coming ones^

[cyan citrus]

No information in this regard, @ionic slate. Please keep an eye on #news for future announcements.

[muted condor]

Is there any live supports to text ?

I don't need to lose my account

The hacker linked his twitter and email

[full compass]

I'm trying to buy UC with my Play balance. But it says purchase failed, can only use play balance in South Africa. But I'm in South Africa and I'm not using VPN either. My account is set to south Africa as well. How do I fix this?

[sick shale]

You may need to contact Google support for this issue.

[sick shale]

Please contact customer service via in-game settings for further assistance in this regard. We are unable to assist with such matters through the community in any way.

[round spear]

Coupon scrap got removed from silver shop?

[muted condor]

When they're gonna respond

[sick shale]

They will be available again in the 1.7 version.

[sick shale]

As quickly as possible. Be advised that the customer support team receives an enormous number of support requests everyday and it takes time to review all of them.

[feral flint]

Hello anyone can help me i got ban 10 years without doing anything in game also i was big donation in the game

can someone tell me what to do to unban it please .

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @feral flint.

[loud minnow]

Hello everyone I need help

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud minnow. Remember to read through #faq before asking questions in the support channels.

[loud minnow]

Hello pubg! I've been banned for ten years from the game, even though I haven't played with the files. I'm a streamer and I have a page and gohour. Please solve my problem. You have spent a lot of money on my account. I hope for a solution and help

[long kettle]

Wtf still no update, i thought it will be available for ios by now?!

[sick shale]

You may refer to #news for further information.

[long kettle]

You may as well not answer

[sick shale]

Please refer to subpoint 2.12 in #faq and avoid repeating questions regarding account suspensions.

[long kettle]

Bot

[celest shadow]

He is redirecting you to the announcement in #news. It should be available to everyone on the AppStore in 3 hours or so.

[slender roost]

Update roll out today ?

[sick shale]

Yes. You may refer to #news for further information.

[round spear]

Is there any missions for getting more character voucher?

[long kettle]

I know he is but i came from there, anyway i didnt see that the time changes in that message 👌🏻

[sick shale]

Modes Return:
▫️Vikendi: Arrives 11/16, supports rooms and spectating

▫️Metro Royale: Reunion: Arrives 11/22 with the new Carry feature.

▫️Survive Till Dawn: Arrives 11/25, available every Thursday, Friday, and Saturday, and supports rooms and spectating.

▫️Infection Mode: Arrives 11/25, available every Thursday, Friday, and Saturday, but does not support rooms.

▫️Payload 2.0: Arrives  11/29, available every Monday, Saturday, and Sunday, and supports rooms and spectating.

▫️Runic Power: Arrives 11/30, available every Tuesday, Wednesday, and Saturday, and supports rooms and spectating.

[idle crescent]

What are season tokens in new update?

[sick shale]

I think it's the new season exclusive currency that can be used to redeem supplies from past seasons.

Mind to elaborate more?

[idle crescent]

Where do we get those from?

[idle crescent]

Yeah sure, that's what i am asking maybe

[sick shale]

It should be available in Season C1S3 which arrives on November 19.

[idle crescent]

Ok thanks for your help

[nova pivot]

When will iOS gets the update ?

[sick shale]

Update should be available to everyone on App Store in 2 hours or so from now. You may refer to #news for further information.

[nova pivot]

Thanks

[kindred anchor]

There is no option for prime and prime plus in new update plz fix I just subscribe prime plus

[night cloak]

hello sir, why is anna character not showing on our event? I live in Nepal. It's not available in the events and the premium scraps too

please help me sir

@sick shale

[lone sparrow]

Why scraps were removed from redeem in the shop?

[unborn gull]

Sound from Bluetooth earphones seems to be having latency issues anyone else noticed this? Or is it just me

[feral forge]

You will be able to purchase the Premium Crate Coupon Scraps for 20 silver fragments and Classic Crate Coupon Scraps for 10 silver fragments in version 1.7:

[feral forge]

That is actually a common issue, since it is a wireless headphones.

[feral forge]

Feel free to submit a report regarding your concern to the game in #old.

[feral forge]

Have you updated your game to the latest version yet?

[unborn gull]

Didn't have this issue for the last 3 years started 2 days ago

[quiet shadow]

I didn't receive update in my PlayStore yet

[lone sparrow]

Still don’t see in the shop. Guess it will show with the update. Thanks

[potent elk]

I got this a couple of months back I had my account logged in to Google play and email but my phone got erased and was able to log in with email but then it said this (the email is really old wasn't able to use teh verification code) I even have the first purchase history on the account

[potent elk]

It's with all games that's just the wireless headphones for some reason it was same for me with wireless headsets

[night cloak]

no sir , it is not yet available in the apple store

[silent sun]

Is useing mouse and keypads get you ban even if it's legitimate software being used on pubg mobile

[unborn gull]

Don't have this issue with any other game not even pubg ns it started 2 days ago first sound is super loud for some odd reason then whatever I do move run etc. It's lagging behind

[silent sun]

To map out the keys

[potent elk]

On phone yes using an emulator on pc no

[potent elk]

@feral forge help please :)

[silent sun]

I cant find this in the tos where wuld it be at?

[unborn gull]

I know that Bluetooth has a latency lag as packages need to transfer but not this bad all of a sudden

[night cloak]

i can't login with my Facebook because it says: for security reason, the access to Facebook from a incorporated browser has been disabled

[feral forge]

PUBG MOBILE does not support controllers and mouse/keyboard, @silent sun. If you want to play PUBG MOBILE with a mouse/keyboard, you can download it on GameLoop.

You can read more about PUBG MOBILE's terms of service here:

▫️ https://www.pubgmobile.com/terms.html

[storm flume]

Please contact the customer service for further assistance, @potent elk. Refer to subpoint 5.4 in #faq for further information.

[potent elk]

I already did but they didn't help what so ever

[feral forge]

Do you have a screenshot of the isse?

[feral forge]

We are unable to assist players with account related issues here.

[night cloak]

it's in Italian

[feral forge]

It mentioned that you may need to update the app before trying again.

[high comet]

I got this problem in bgmi they recommend me to pubgm so...

Helo @feral forge

[night cloak]

my browser is already updated
I'll try by installing another browser

[feral forge]

Could you please provide a screenshot of your in-game basic settings > account from your global account?

[high comet]

Both page added @feral forge

[feral forge]

You will have to wait for the country/region change cooldown end before you can transfer your account data to another version.

[high comet]

Oh no If have to wait for 110 days

[late knot]

Where can i ask qeustion,s?

[high comet]

Data transfer will shut down in Dec 31

[feral forge]

Regarding?

[feral forge]

This is unfortunately not something that we can assist you here, your only option is to wait for the cooldown to end.

[high comet]

Cool down time means that 110 days or 1week some thing @feral forge

[late knot]

I just wanted ask: is error 403 the owner from the whole pubgm game?

[feral forge]

110 days, according to your screenshot.

[high comet]

💔 data transfer will close please help

[feral forge]

She is the community manager, she doesn't own the game.

[late knot]

Oh ok

[feral forge]

As mentioned, we are unable to assist you with this. Please refrain from repeating the same inquiry, @high comet.

[high comet]

Can I get any help from Tencent or krafton

[late knot]

It would be good if they make pubg new state for more any devices avaible make cuz i have samsung A02S and its not compatible its a good phone

[feral forge]

Your only option is to wait. There is no one that can assist you with this.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @late knot.

[high comet]

Ok thanks for your reply @feral forge 💥

[silver yew]

Could someone tell me please why do i get muted so many times in game if i dont violate the rules? I can provide screenshot of the message for what i got muted