questions

[soft fox]

No reply they are closing the chat

[foggy river]

Can anyone reply

[cyan citrus]

The rank that you will be on at the end of the season.

[cyan citrus]

You will need to select the relevant options available and record your issue to connect with a customer service representative.

[ionic slate]

Poor crates when are we going to be able to use them again

[sly comet]

Guys

i got benned on live stream for 10 years just right now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sly comet.

[ionic slate]

@cyan citrus

[cyan citrus]

The premium crates are not currently available, @ionic slate. Please wait until they will be available again, @ionic slate.

[stray holly]

I want help recovering my account I want to approve the transfer of my account data outside the European Economic Area
My id:5776292017

[cyan citrus]

This option may not be reversible, @stray holly. You can try to contact customer service in-game for further assistance.

[stray holly]

I tried to connect to the server, but it doesn't help me

[cyan citrus]

We are unable to help you any further in this regard, @stray holly.

[stray holly]

Honestly, I lost hope of getting my account back

[ionic slate]

Yea well my questions was when are they going to be available again, or you dont have that information?

[cyan citrus]

They should be available again soon, @ionic slate. Unfortunately, we don't have an exact date for that. Most probably, after the current Custom Crate ends.

[bronze idol]

Hello, I know this is PUBGM and not PUBG New State but I just downloaded the game and its asking to select a server but the only server available is America and im in Europe... Or is that the only server currently available?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @bronze idol.

[west totem]

I have to play my friend account because he is busy. When i sign in my friend account it's automatic override my account controls and replace with my friend account. It's so annoying, It's happening every time whenever i sign in my friends account. It's also happening with other account. What can i do?

[drifting stone]

Please help me

[cyan citrus]

Sharing accounts is against the terms of service of the game. We recommend you to play on your personal account.

[cyan citrus]

Hello! How can we help you?

[drifting stone]

My pubg account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting stone.

[west totem]

This problem also happening with my 2nd account. What can i do now?

[cyan citrus]

You can try to do a Routine Repair of the game or reinstall the game completely, @west totem.

[solid igloo]

Hello PUBG mobile

[cyan citrus]

Hello! How can we help you, @solid igloo?

[solid igloo]

I want solve a problem

I had a problem on my account

[cyan citrus]

Please add more details about the issue you are facing, otherwise we may not be able to proceed, @solid igloo.

[solid igloo]

My account was stolen and then it was taken that ten years ban is it possible to get it back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid igloo.

[fervent arrow]

8UXWUQ7S
UC limited group join me . I need help

[mellow lintel]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mellow lintel. Remember to read through #faq before asking questions in the support channels.

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fervent arrow.

[mellow lintel]

I can’t recover my old account

[cyan citrus]

Could you please add more details, @mellow lintel?

[night cloak]

It’s says 94.92% epic chance and 5.08% mythic chance why did I get the mythic multiple times ? Even if I spin another 100k uc the reply will be I’m not lucky , nothing based on luck I get a decent amount of materials when I spin on my other account. Since so many people got the to the stars crate. Items are purposely not given lol

[cyan citrus]

Again, not something we can help with, @night cloak. You may try to contact customer service in-game or provide your feedback through #old in compliance with channel's pinned instructions.

[night cloak]

Automatic replies in game so I’ll have to provide the feedback then ?

[cyan citrus]

You will need to record your issue through AI and select available options to connect to a customer service representative, @night cloak. You can still provide your feedback.

[mellow lintel]

I’ve made my account 3/4 year ago( if not even more) and I don’t remember my email. I’ve asked a friend of mine to send me a screenshot with my profile ( Username and id)

[cyan citrus]

You will need to have access to your social media account connected to your account to access it, @mellow lintel.

[mellow lintel]

I do have access to my social media account but when i try to log in via( Facebook) it connects me to a new account

[jade condor]

My PUBG game account id 5140114692

My device is POCO x2
Cellular : airtel 4G
Country :india

My problem is im not able to transfer my PUBG account to BGMI

I don't know what happened but im account in not transferring to BGMi help me
#feedback #support #activities

[cyan citrus]

Unfortunately, if you don't have any social media account that you can use to access the game, it may simply not be possible to recover your account. You can try to contact the customer service through in-game.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @jade condor.

[mellow lintel]

My original account is still linked to my Facebook account but when i click on “ log in with Facebook it connects me to a different account

[mellow lintel]

Could i send you a picture in private? That would help you understand my situation

[cyan citrus]

This means that your Facebook account was removed from the game in the past, @mellow lintel.

That will not change anything, @mellow lintel. As mentioned earlier, you can try to connect the customer service. We only provide community support through this platform, therefore we are unable you with such account related issues.

[nova flax]

hey

is the iPhone 8 good in terms of running New State??????

I seem to be having a really choppy performance

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @nova flax.

[nova flax]

crap

alright

[night cloak]

Help pls

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Server for new state ?

[cyan citrus]

Feel free to browse the internet for that, @night cloak. We are unable to help you in this regard.

[night cloak]

Okey

[drifting crest]

someone help pls the game reseted all my hud and all the sensitivity i don’t know why

[night cloak]

i want Support !

[cyan citrus]

Hello! How can we help you, @night cloak?

[cyan citrus]

Please try to do a Routine Repair of the game and restart your device one time. I would recommend you to upload your sensitivity to the cloud.

[night cloak]

@cyan citrus my account have banned 10 Years When im played evoground mode but im not use any Programs Cheating This is unfair and I have nothing to do with anything ... pls support me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[drifting crest]

i tried to fix my layout

should i still do a repair?

[cyan citrus]

You can try do a Routine Repair if you face the same issue again, @drifting crest.

[drifting crest]

ok

i ran into another problem tho

when i change my hud it doesn’t take effect

it stays as default

[cyan citrus]

Please share a video recording of the issue, @drifting crest.

[drifting crest]

ok

i did a routine fix

and i can’t load into the game now i think

it keeps on updating over and over again

i’m sending a screen recording

[cyan citrus]

Please mention your device, @drifting crest.

[drifting crest]

ipad pro 11 inch 2021

[cyan citrus]

Got it! Thank you, @drifting crest. Please try to follow my steps. Go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference.

[drifting crest]

i’m going back in pubg rn

it still doesn’t work

what should i do now

re install the game?

[cyan citrus]

You can try to Offload PUBG MOBILE one time, @drifting crest.

[drifting crest]

ok

offload mean reinstall right?

bunk

before all of this happened

it said network unstable

and it was sending messages and stuff

[cyan citrus]

Not completely. Your resources will not be deleted.

[drifting crest]

do you know the cause for this?

[cyan citrus]

You can try to Offload the app through your device settings > General > iPad Storage > Tap on PUBG MOBILE, tap on Offload App, @drifting crest.

[drifting crest]

i just deleted the game from my home screen

is that fine

[cyan citrus]

You can try to reinstall the game now, @drifting crest. If the issue is persistent, you may try to Offload the application as well.

[drifting crest]

ok

has this happened before?

or am i the first

[cyan citrus]

Yes, @drifting crest. There were similar reports before. Please try to follow my steps.

[drifting crest]

ok

i’m going to load into pubg now

i am in the game

my my settings are still reseted

is there a way to make my settings come back

or should i just start changing it from memory

[cyan citrus]

Please try to make another layout and use the cloud sensitivity, @drifting crest.

[drifting crest]

ok

[tulip dawn]

DM me who knows pubg can't open

[storm flume]

Please do not use languages other than English, @tulip dawn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Hello! Please add more details about the issue you are facing.

[tulip dawn]

gameloop

ı am turky

no englısh

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @tulip dawn.

https://gameloop.com/.

[night cloak]

hello guys i have big problem

[vernal junco]

Please state your issue.

[storm flume]

Please do not use languages other than English, @vernal junco. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vernal junco]

bro

shutup

i was helping him i told him we only provide users for mobile

hope does it too

[night cloak]

someone trying to get me to acc has already deleted my three quarters of friends

can you help me somehow?

I'm afraid for my acc

@vernal junco

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @night cloak.

[night cloak]

ok thanks very much

[cyan citrus]

You're most welcome, @night cloak.

[drifting crest]

@cyan citrus thankyou

[cyan citrus]

You're welcome, @drifting crest!

[drifting crest]

you should get promoted

[visual radish]

In pubg, I went to play 1 match so I could participate in the liverpool event, but I quickly died and when I checked the liverpool event, it did not update and said I didn’t play 1 match.

Did I die too quickly that it didnt update?

[visual lichen]

Did u wait for your teammates to die?

[visual radish]

No

Do I have to wait

[visual lichen]

It usually updates as soon as all your team dies

[visual lichen]

Yup

[visual radish]

Ohh

Thx

Makes sense now

[visual lichen]

If u wanna complete it fast turn of auto fill or hotdrop solo

[visual radish]

Oh ok

So play solo?

Which equals to 1 match?

[visual lichen]

Play anything

[visual radish]

But solo would be faster to complete 1 match?

[visual lichen]

Yeah if you hotdrop, you could also play solo squads and hotdrop like bootcamp

[visual radish]

What is bootcamp

[cyan citrus]

Please take this discussion to #chat or #pubg-mobile.

[visual radish]

Ohhh

Ok

Thxs anyway

[tired willow]

Is there an official pubg new state discord server?

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @tired willow. Feel free to look for it on the internet.

[night cloak]

Where are you

??

Support

[cyan citrus]

Hello! How can we help you, @night cloak?

[night cloak]

Yaap

What happened to this server

Before it was so active

Does it give us a character?

[long kettle]

Do you guys know when will zombie/ infection mode be taken down again?

[cyan citrus]

We recommend you to wait for the event to be out or keep an eye on #news for more information.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[cyan citrus]

Those game modes should be available until November 15.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mystic sparrow.

[patent roost]

Hey guys i need some help with my s10+ sensitivity settings

[stark trout]

On pubg new state, "max" is the highest fps option possible so far, righ? I just wanna know if max is 60 or 90fps

[vagrant tulip]

This is pubg mobile not pubg new state

[vagrant tulip]

What is it ?

[stark trout]

Is there an official pubg new state discord server then?

[patent roost]

i want some good sensivity with gyro on all scopes

[vagrant tulip]

You may ask Google

[vagrant tulip]

You ask this in #pubg-mobile as this channel is meant for support.

[patent roost]

yea .. but those are having their own convo

[stark trout]

Alright, worked. Even tho it seems that there is no official pubg new state discord server, I found the answer for my question. thank you

[vagrant tulip]

Goodluck.

[vagrant tulip]

You may such conversation about sensitivity etc in thst conversation channels.

[night cloak]

Guys i need help, How do I set it so that the fire-shoot button is also moveable

[deft horizon]

Hello support PUBG

Can u help me

[round oracle]

Hi guys please i can ask for this event the reward iphone 13 promax 10 everyday?

[errant venture]

what do you need help with @deft horizon

[round oracle]

@errant ventureHi bro please i can ask you for something/

[errant venture]

yes ask away @round oracle

[round oracle]

@errant ventureask for this event the reward iphone 13 promax 10 everyday?

[deft horizon]

My account has been hacked

[storm flume]

Please contact the customer service for further assistance, @deft horizon. Refer to subpoint 5.4 in #faq for further information.

[round oracle]

@errant venturehah bro?

[feral forge]

Yes, 10 everyday.

[round oracle]

@feral forgeTamam thanks

[deft horizon]

I can't access your account

@round oracle I can't access your account

[deft horizon]

@round oracle My account has been hacked

[feral forge]

My apologies, there shouldn’t be a limit for the daily winners, @round oracle.

[round oracle]

@feral forgeyou mean is not limted x10 iphone everyday?

[feral forge]

No, there is not a limit.

Please contact the in-game customer service for further assistance, @deft horizon.

[round oracle]

I just ask because I see the first 10 winners, they don't change, and I thought it was only 10 winners today

[deft horizon]

I have tried more than once

@feral forge I have tried more than once

[feral forge]

For account related issues, this is a matter that only the in-game customer service can assist you. We are unable to help you here on Discord.

[deft horizon]

@feral forge I want help recovering my account

[feral forge]

Do you still have access to your PUBG MOBILE account?

[deft horizon]

No

@feral forge not

@feral forge Difficult

[feral forge]

If you do not have access to at least one of the login method that is linked to your game account, the in-game customer service will not be able to assist you, @deft horizon.

[deft horizon]

@feral forge My Facebook account has been disabled and I can't log into the account in PUBG

@feral forge Facebook only

[feral forge]

In this case, you should contact the Facebook support for assistance in order to recover your only login method to your game account.

[deft horizon]

@feral forgeIs it possible to use a means to prove that I am the owner of the account?

[feral forge]

If you do not have access to at least one of the login method to your game account, it is not likely that the customer service can help you as they can only provide assistance to unlink unwanted social media from your game account.

[deft horizon]

@feral forge The hacker who stole the account has unlinked Facebook

@feral forge The game account is linked to the Facebook account only

[feral forge]

Then unfortunately you may need to create a new account to play the game.

[deft horizon]

@feral forge why

@.Ṇadïa.🌴#3953 It can be proven that the account belongs to me and I am from his shipment and played with it

[feral forge]

If you still have access to a login method that is linked to your game account, then you can contact the customer service in-game for further assistance, @deft horizon.

[deft horizon]

No one helped me @feral forge

[feral forge]

It is players own responsibility to secure their own account and login methods after all, @deft horizon.

[deft horizon]

I'm sorry I didn't secure my account I don't do it after I get my account back

@.Ṇadïa.🌴#3953 I'm sorry I didn't secure my account I don't do it after I get my account back

[graceful nova]

Hi. Why is New State so laggy when I play Troi map?

Is there a way I can fix it? I’m playing on an iPad

[deft horizon]

@feral forge can u help me please for open my account agine

Old photos

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @graceful nova.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jaunty junco.

[feral forge]

We are unfortunately unable to assist players with account related issues here on Discord., @deft horizon.

[deft horizon]

Thank @feral forge

[chrome dust]

New update on Tuesday?

[storm flume]

We currently do not have a specific release date for the upcoming update, @chrome dust. Once we do, we will publish further information in #news.

[fathom stream]

Glitch in COMBINATION SOURCE MODE

[pale kite]

@thin halo ^

[feral forge]

Self advertising is not allowed, @night cloak.

[green mantle]

Hacker linked his Twitter to my account and is threatning to bann me for 10 years any solution?

I contacted in game support too they said it might even take 30 days

Anyone??

[feral forge]

For account related issues, only the in-game customer service can assist you, @green mantle. You will have to wait patiently for a response from them.

[green mantle]

Okay hope they reply before hacker bann my acc

Rip in advance

[crisp flame]

Any idea why I can't see the WOW contamination report event missions? I need 35 coins for 3000 to redeem the outfit but I can't see the missions to collect the coins😩

It's been two days now...I even tried repairing

[green mantle]

Try repair routine

[hardy escarp]

Mr pubg help

Plz change my country region

I need your help

[pallid briar]

You can change your region from the basic settings in-game. Click on "account".

[crisp flame]

tried it..still can't see

[hardy escarp]

I try change

But not change

[pallid briar]

What issue are you facing while doing so?

[hardy escarp]

Sir not received verification code

I try again again but not received verification

Code

Plz help

[pallid briar]

Try logging in using your third link login methods and put in the correct credentials. Otherwise you may contact the customer service in-game for further assistance, @hardy escarp.

[hardy escarp]

My pubg id please change my country region

I am from Pakistan

[pallid briar]

You may refer to this response, @hardy escarp.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber lion.

[wispy crow]

When will be Version 1.7 patch notes be Released

[pallid briar]

No information regarding this, sadly. Keep an eye on #news.

[mellow lintel]

Hi! I need some help!

When i try to connect to my pubg account via Facebook it connects me to a different account

[cyan citrus]

I believe you have already been answered before for the same issue, @mellow lintel. Please contact the customer service for further assistance.

[fleet wolf]

The event is over. They just gave 2 extra days to redeem items

[proper steppe]

how do i get my account back?

[cyan citrus]

Please add more details about the issue you are facing with your account, @proper steppe?

[proper steppe]

My account was linked to VK and mail, but when I log in, it throws me to other accounts

[storm flume]

Please contact the customer service for further assistance, @proper steppe. Refer to subpoint 5.4 in #faq for further information.

[proper steppe]

I am forbidden to write there

[cyan citrus]

Please contact the customer service in-game for further assistance, @proper steppe.

[pliant hatch]

When new version is coming

[cyan citrus]

Please keep an eye on #news for more information, @pliant hatch.

[stray holly]

Hi

I have a problem with my account

[stray holly]

I'm logging into it and it's not letting me in

How can I fix it

[cyan citrus]

This option may not be reversible, @stray holly. You may try to contact customer service in-game for further assistance.

[stray holly]

I tried but no one helped

[cyan citrus]

Unfortunately, we are unable to help you with such account related issues through this platform, @stray holly. You may try to contact them again.

[verbal dawn]

Hi I cant change my reigon in pubg mobile they asking me to enter my cell phone number its not working

[cyan citrus]

Please try to log into the account with the email linked and attempt to change your region again, @verbal dawn.

[verbal dawn]

Ok thanks

[ionic slate]

First screenshot is from pubgm second one is from BGMI

Im stuck in a whole loop

Who is exactly in reach of this regard

[night cloak]

this loop is wrost that time travel loop. simple sollution forget about pubgm b_gmi a=play NEW STATE or make new account in pubgm or b_gmi

@ionic slate

at the end its just a game chill and relax :))

[ionic slate]

You speak for yourself sir, for me its an escape

[night cloak]

@ionic slate u still think krafton or tencent will unban your id

omg

i just got muted

[ionic slate]

Im not banned ignorant

[night cloak]

ok nvm sir sorry hope you problems fix as soon as possible

[green mantle]

Transferred acc is irreversible i think

[heavy vortex]

Do you require any assistance? @night cloak

Well then you may use #chat for that as this is a support channel.

[halcyon goblet]

I losed me iPad,and person who find it have log in and linked twitter account and when he enter in game I cant enter,can support help me to unlink twitter account from my pubg account.ID:5214791738

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @halcyon goblet.

[vagrant tulip]

Why didn’t you have a pin code on your iPad ?

[halcyon goblet]

Thank you 🥺😢

[cyan citrus]

You're welcome, @halcyon goblet.

We are unable to help you in this regard, @river bronze. You may try to contact customer service in-game for further assistance.

[river bronze]

Okey, thank you

[cyan citrus]

You're welcome, @river bronze.

[main radish]

Hi

[cyan citrus]

Hello! How can we help you, @main radish?

[river knoll]

How to change region

I cant change

[feral forge]

You should be able to change it via your in-game basic settings > account. What does it concern?

[ivory cradle]

Nice project

[urban totem]

Hello pubg mobile team
My account got banned for 10 years for the second time
Before i got banned i was playing normally and nothing happened besides i didn't play with a cheater or use any kind of cheating files or programs

this is my information :

ID : 5549462946
DEVICE: PC COMPUTER
INTERNET : WIFI
COUNTRY : ALGERIA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban totem.

[upbeat hemlock]

I get parameter error while Linking email

😫

[storm flume]

Please contact the customer service for further assistance, @upbeat hemlock. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wraith glade.

[lyric hamlet]

hello

[sick shale]

Hello. How can I help you?

[lyric hamlet]

afew days ago i was in live stream and My game account was blocked for 10 years . without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lyric hamlet.

[midnight plank]

Runic power banned for 10 years for no reason
ID : 5212205413
DEVICE: PC COMPUTER
INTERNET : WIFI
COUNTRY : TURKEY

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight plank.

[odd kite]

Hi who can play with .e

[pallid briar]

You may look for players in #activities instead, @odd kite.

[earnest anchor]

hello

[cyan citrus]

Hello! How can we help you, @earnest anchor?

[earnest anchor]

My account was stolen and I got it back & I want to get back my facebook link

But something went wrong This Facebook account is already connected to another person

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @earnest anchor.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fair locust.

[fair locust]

Okay

[earnest anchor]

i have my account but there is problem to Reconnecting the account to Facebook

[cyan citrus]

Please refer to the following announcement for further information.

#news message.

[cyan citrus]

Please add more details or share a screenshot.

[versed helm]

@cyan citrus ok thanks for information

[cyan citrus]

You're welcome, @versed helm.

[versed helm]

@cyan citrus you are hope?

[cyan citrus]

No. Please use #chat if you don't require any further assistance, @versed helm.

[versed helm]

ok

[earnest anchor]

this is my facebook idon't have any account

when i linked in my account this is the message

[quasi garden]

My account is ban for 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi garden.

[cyan citrus]

If you have previously logged in with the same Facebook account, you will not be able to link it to another account.

[earnest anchor]

My account was stolen and my Facebook was changed and the account was recovered from the support and I want to get my Facebook back again

[cyan citrus]

You can try to remove the Facebook account from your new PUBG MOBILE account or create a new Facebook account, @earnest anchor.

[earnest anchor]

ok thanks

[cyan citrus]

My pleasure, @earnest anchor!

[scenic orbit]

hello, my friend's account was hacked, who should I contact for this? <@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @scenic orbit. Refer to subpoint 5.4 in #faq for further information.

[short vortex]

My pubg lite I'd was only linked to fb only and a hacker hacked my fb acc and delete it is there any way to access it?

[fervent arrow]

YA9J3JR2
Join my UC limited group for helping me out.heart

[cyan citrus]

Please use #activities channel for such in-game activities, @fervent arrow.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @short vortex.

[fervent arrow]

Ok thanks

[cyan citrus]

My pleasure, @fervent arrow!

[short vortex]

But pubg in game support is crap doesn't help at all where can I ask for help.

[scenic orbit]

My friend's account was hacked and banned for 7 days. If we can't recover the account, who should we contact to get a 10-year ban?@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scenic orbit.

[opal ice]

Runic power banned for 10 years for no reason
ID : 5564399343
DEVICE: MOBILE PHONE INTERNET : WIFI
COUNTRY : EGYPT

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal ice.

[cyan citrus]

This is not our concern. We only provide community support for PUBG MOBILE global version.

[short vortex]

Okkkay

[nocturne grove]

Last date of metro royal

[sick shale]

00:00 on 16 November (UTC +0).

[nocturne grove]

Please don't delete this mode 😭😭😭@sick shale

[surreal lynx]

1.7 update patch notes link?

[cyan citrus]

They are not released yet, @surreal lynx. Please keep an eye on #news for future announcements.

[surreal lynx]

Sad

[cyan citrus]

Please feel free to provide your feedback through #old channel.

[half sable]

Runic power banned for 10 years for no reason
ID : 525816074
DEVICE: PC COMPUTER
INTERNET : WİFİ ( TURKCELL SUPERONLİNE )
COUNTRY : TURKEY

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half sable.

[gray dagger]

İllegal powe bannded 365 days
ID:5266560477
COUNTRY: TURKEY

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray dagger.

Please refer to the private message from @polar marsh for further information, @graceful heron.

[dim kayak]

How I will fix it ?

[cyan citrus]

Please mention your device and the login method you are using, @dim kayak.

[cedar pike]

Fixed the god dames landing glitch in sanhok !!!!!!

@cyan citrus @polar marsh

[cyan citrus]

Please add more details about the issue you are facing or share a video recording of the issue, @cedar pike.

[eternal kettle]

Hi
The all talent championship is finished but I still cant leave the crew

[cyan citrus]

Please try to do a Routine Repair of the game, @eternal kettle. If the issue still persists, try again tomorrow after 00:00 UTC.

[indigo hound]

i want to unlink my email from pubg account can anyone help

[cyan citrus]

You cannot remove third linked email or phone numbers at the moment, @indigo hound.

[indigo hound]

is there any date when i can unlink

[cyan citrus]

No information in this regard, @indigo hound. Please feel free to provide your feedback through #old.

[daring cairn]

Bro i have got WWCD in the 2nd match..map: Sanhok and i also became MVP what should I do nxt

@cyan citrus

<@&481161015728406538>

[cyan citrus]

Please send a private message to Piston#2060 for further communication, @daring cairn.

[daring cairn]

Ok bro i send him private message pls tell him to check my dm

[cyan citrus]

He will respond to you in due time, @daring cairn. Please wait patiently.

Please be advised to not mention the moderator role unless there is an exigency or emergency related to this Discord server.

[daring cairn]

Ok bro 🤍

[night cloak]

@cyan citrus Event>Recommended>Extra Tier Points, it's always a dot reminder there even tho I read it many times.

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions, @night cloak.

[night cloak]

Ok

[thorn ermine]

Hello

[cyan citrus]

Hello! How can we help you, @thorn ermine?

[thorn ermine]

My account got banned without any any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorn ermine.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tribal oyster.

[fervent arrow]

Send me Redmi note 10 pro max sensitivity

[cyan citrus]

That totally depends on your personal preference, @fervent arrow. Feel free to ask the other players through #pubg-mobile.

[fervent arrow]

But I don't know how to set up sensitivity 😭

[swift moon]

I'm currently having FPS spiking on PUBGM. Anyway to fix it please?

[cyan citrus]

Please mention your device, @swift moon.

[swift moon]

CPU: i7-9700K
GPU: RTX 2070
RAM: 32GB

I never have that problem before, Bunk

Let's me send you a video about the problem

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @swift moon.

https://gameloop.com/.

[swift moon]

So it can be more specific

Feels so bad

[cyan citrus]

@swift moon

[swift moon]

I have done that, I posted some questions about the issue in Gameloop Discord but still got no response so far. But, thanks though.

[cyan citrus]

You may need for their response, @swift moon. We don't provide assistance for emulators here.

[swift moon]

I'll give them more time. Thanks for the help, I appreciate that

[cyan citrus]

You're most welcome, @swift moon.

[wind pagoda]

I still haven’t gotten pubg’s response about my problems regarding to my account. It’s really important, is there any way i can call them or communicate with them somehow?

[cyan citrus]

We cannot help you with compromised accounts through the community, @wind pagoda. Please wait patiently for a response from customer service.

[wind pagoda]

Ugh. Okay thanks

[cyan citrus]

My pleasure, @wind pagoda!

[wind pagoda]

Do they even look at people’s emails?

[cyan citrus]

Email is only meant for general queries and cheater reports, @wind pagoda. For your issue, you should the customer service through in-game.

[wind pagoda]

Got it

[lavish wadi]

selamun aleyküm

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lavish wadi. Remember to read through #faq before asking questions in the support channels.

[lavish wadi]

I was restricted for 10 years in runic power mode, will it be fixed?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lavish wadi.

[untold void]

Can we get more than 3000 limited uc in new event, as the oufits prices are really high?!?

[night cloak]

when is the new update coming?

[untold void]

I'm talking about the new event

[night cloak]

I'm talking about the new update

[untold void]

😂 I am not sure about the exact date

[cyan citrus]

The release date has not yet been announced. Please keep an eye on #news for future announcements.

[cyan citrus]

You can collect the limited UC through events available in-game.

[supple cobalt]

I want a human to talk, not a robot

[cyan citrus]

Hello! How can we help you, @supple cobalt?

[supple cobalt]

My account was suspended and I didn't do anything

Do you speak Arabic

[supple cobalt]

My account was suspended and I didn't do anything
Do you speak Arabic

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @supple cobalt.

[supple cobalt]

yes

[supple cobalt]

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple cobalt.

[dull parcel]

how i can unban my account please explane me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull parcel.

[acoustic venture]

My Twitter account has been hacked and I can't access it. I want to unlink Twitter, can I?

[storm flume]

Please contact the customer service for further assistance, @acoustic venture. Refer to subpoint 5.4 in #faq for further information.

[acoustic venture]

@supple cobalt Twitter account has been hacked and I can't access it. I want to unlink Twitter, can I?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @acoustic venture. We are unable to help you in this regard through the community.

[drifting crest]

why does it keep saying resource corrupted, please try again

[cyan citrus]

Please share a screenshot or video recording of the issue you are facing, @drifting crest.

[drifting crest]

i went on someone’s profile and clicked their display car skin

then this just started happening

[cyan citrus]

This might be due to an unstable network connection, @drifting crest. You can try to restart your device one time.

[drifting crest]

it’s not happening anymore

my friend is matchmaking rn and it’s not happening

[cyan citrus]

This does not seem that much of an issue, @drifting crest. Please try to restart your device, should you face the same issue again.

[drifting crest]

ok

[craggy gyro]

Hello, this is my account that got false banned back in s19, I've contacted in-game customer support and it's been either irresponsive or left me hanging. I'm a s16 double conqueror and all talent finalist and I'm nowhere close to teaching, you could check my youtube videos for proof (dm me for link), my team (SFC eSports) have uploaded our clips on the youtube channel of Shibe and my clips are there as well and if you look at that it's enough proof I'm not using any unfair means and if that isn't enough I have enough proof from people who have played with me supporting that I'm a legit player. As you can see, I've been playing this game for a while now and I have spent a ton of cash on this game, looking at in-game support not responding is nothing but depressing. I'd be really grateful if y'all could actually help me out and recover my account back!

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @craggy gyro.

[craggy gyro]

Instead of filing for a claim and waiting 2 more seasons, can't I just talk to someone and get this sorted?

[sick shale]

Please understand that we are unable to assist with such matters.

[frail belfry]

Yo

[sick shale]

How can we help you?

[frail belfry]

You know where I can find a new state server

[craggy gyro]

but still, it's been 2 seasons, you wouldn't understand my frustration, I've spent like 8000 hkd on this game and yet you guys aren't willing to provide the least amount of support

[sick shale]

We are unable to provide assistance for other games. You may use Google

[sick shale]

It has nothing to do with our will, but the ability.

[craggy gyro]

I understand, but is there an easier way than going and filing another report? I don't want to lose more braincells over this

[sick shale]

If there was any easier way, we wouldn't hesitate to share it with you.

[craggy gyro]

uhuh, would an email to pubgm support make a difference?

[sick shale]

Email address is reserved for the general inquiries, not account related issues.

[craggy gyro]

amazing!

so i tried logging into my banned account and it says this

it says it generated a verification code but it actually doesn't, how do i proceed further

[sick shale]

What login method are you using?

[craggy gyro]

direct email login

I'm unable to even reset it because reset needs a verification code and I've check all inboxes and there's no verification code

[sick shale]

What about the spam folder?

[craggy gyro]

where can i access this page?

[craggy gyro]

bro I ain't dumb, when I said I've checked all inboxes I mean it

[sick shale]

By clicking on the File Claim button.

[craggy gyro]

but I can't even access my account to click on such a button now

[sick shale]

What about the other login methods?

[craggy gyro]

nothing

only direct login method

[sick shale]

Contact customer service for further assistance. (Select Help in the top-right corner of the login menu).

[craggy gyro]

sure they help a lot

and I'm no way related to India in any way

I'm from HK and my acc was solely based out of hong kong

please suggest a different solution

[acoustic venture]

Hello, I have a problem, my Twitter has been hacked and I want to cancel it as soon as possible. You can check the mail sent to you from my in-game purchases
 In-game user: 5473005883
 The email associated with the game: [e-mail]

[night cloak]

hi I mistakenly changed my server. Is there any way to fix that?

[craggy gyro]

is there any way possible to talk to a human on in-game support rather than get ignored by a bot?

[cyan citrus]

No. You will need for the cool-down to be over.

[craggy gyro]

hey can you help out with my problem?

[night cloak]

I can’t play…game is so choppy with over 200 ping😑😑😑

[acoustic venture]

@cyan citrus please help me

Hello, I have a problem, my Twitter has been hacked and I want to cancel it as soon as possible. You can check the mail sent to you from my in-game purchases
 In-game user: 5473005883
 The email associated with the game: [e-mail]

Please

[cyan citrus]

You have already been answered here, @acoustic venture. Please avoid cluttering the support channel and move to #chat.

[cyan citrus]

We are unable to help you in this regard. Your only option is to wait patiently.

[craggy gyro]

@cyan citrus what about me?

[cyan citrus]

No. There isn't.

[craggy gyro]

can you help me out atleast?

[cyan citrus]

You can only contact them through in-game customer service.

[craggy gyro]

the last mod said contact in-game customer service

I did

and you can see what happened

[cyan citrus]

Unfortunately, I cannot. We only provide community support through this platform and we are not affiliated with customer service, @craggy gyro.

[night cloak]

ok… but patiently is “60 DAYS”

😑

[craggy gyro]

bro, they left me hanging without even a single explanation

what do you expect me to do?

[cyan citrus]

You may refer to the last response from the customer service, @craggy gyro. We are unable to help you any further in this regard, unfortunately.

[craggy gyro]

ban my acc for 10 years without no reason and wan me be calm about it, how???? i spent like 8000 hkd on this game and you just ban my account and don't even pprovide any help

[night cloak]

@craggy gyro I don’t think they can help with anything

for them wait patiently is 60 days

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @craggy gyro.

[night cloak]

anyways thanks for your help

😑

[craggy gyro]

.the last message they gave me wasn't anyway related to me

[jolly moth]

Is anyone else experiencing a bug where if you try and lean and scope in your camera movement doesn’t work

[craggy gyro]

and 2.12 isn't helping too because i can't login into my account

[cyan citrus]

You have already been answered for your issue. Now, please move to #chat, @craggy gyro.

[cyan citrus]

Hello! Do you happen to have a video recording of the issue?

[jolly moth]

Lemme get it now

Wrong video sorry

[cyan citrus]

It's fine, @jolly moth.

[jolly moth]

FYI I was shaking my screen

[cyan citrus]

Please mention your device, @jolly moth.

[jolly moth]

iPad 7th gen

[cyan citrus]

Are you using Gyroscope, @jolly moth?

[jolly moth]

Yes

But it still happens with or without gyroscope

[cyan citrus]

I see. Please try to do a Routine Repair of the game, Offload PUBG MOBILE and restart your device one time, @jolly moth.

[lofty locust]

Hello, I’m founded new tournament a few days ago and we just made the rules that which devices is not allowed and how we can know what device are they playing in game.

[jolly moth]

@cyan citrus like in the logging page ?

[lofty locust]

I’m here to Bunk

[tender mountain]

Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use any type of cheats in the game, please help as soon as possible.
‏I have a problem and I hope that you solve it, my account has been banned for 10 years and I want to restore my account, I can assure you that I did not do any kind of fraud and I hope you to remove the block on my account as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender mountain.

[cyan citrus]

I cannot quite understand your concern, unfortunately. If you are referring to the devices that are allowed in official PUBG MOBILE tournaments, there are only mobile devices allowed. Any peripheral devices or iPads are not allowed.

[jolly moth]

Wrong server

[cyan citrus]

Correct. As of Offload, you can do it through your device settings > General > iPad Storage > Tap on PUBG MOBILE, tap on Offload App, @drifting crest.

[turbid helm]

Which server?

[lofty locust]

Bunk, I mean, how we can know to participate players in our tournament what device are they playing?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @turbid helm.

[lofty locust]

During the match (room)

[turbid helm]

?

[lofty locust]

If they are playing with an iPad but our rules tournament is not allowed

[jolly moth]

Ok thank you @cyan citrus

[cyan citrus]

You're most welcome, @jolly moth.

[pallid briar]

There isn't really a valid way that I can recommend but a screenshot from the players after each match should be helpful, @lofty locust. If it's not a mobile device, simply disqualify them.

[jolly moth]

@cyan citrus you can answer this if you want but what dose the repair button do in game ?

[pallid briar]

The most obvious format used is a screenshot before the match, one during the match and one at the end during the results page.

[lofty locust]

I think I got that, right @cyan citrus ?

[north salmon]

Whelp I’m in a doozy 😩😩😩😩

[cyan citrus]

The Routine Repair will delete update files.

[pallid briar]

We are not affiliated with that game and are unable to assist you.

[turbid helm]

Kk

[north salmon]

@cyan citrus help please

[cyan citrus]

Could you please elaborate?

[jolly moth]

So basically it deletes the small game files that I must download in the logging in part?

[cyan citrus]

Hello! How can I help you?

[cyan citrus]

Correct.

[north salmon]

I’m unable to download anything on PUBG mobile

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot or video recording, @north salmon. Also, mention the device you are using.

[jolly moth]

Ok but the thing is this bug started a week ago when I switched to 4 finger claw(when I was playing 6 I didn’t have this bug). Now that I’m deleting the new game files I don’t think that it will help solve the issue.

[jolly moth]

Lack of space?

[cyan citrus]

You can try that and see if that helps, @jolly moth. Also, try to Offload PUBG MOBILE.

[jolly moth]

Roger

[north salmon]

I have this error 556793879

[cyan citrus]

Please refer to my this response, @north salmon.

[north salmon]

@jolly moth na everything is okay on my end I’ll they offloading never did that before

[jolly moth]

@cyan citrus the bug still persists

[cyan citrus]

Did you try to Offload PUBG MOBILE?

[north salmon]

I can’t even download anything! I can’t play the game! 😩😩😩

[jolly moth]

I’ll have to do that now

[cyan citrus]

Please mention your device as I asked earlier.

[north salmon]

@jolly moth I’ll try offloading if that doesn’t work I’m playing the new version. New state

@cyan citrus I have iOS iPhone

[cyan citrus]

Please mention your device model, @north salmon.

[north salmon]

@cyan citrus iOS 12 pro max iPhone

[cyan citrus]

Thank you, @north salmon. Please try to follow my steps. Go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference.

[north salmon]

@cyan citrus will do thank you!

[pliant hare]

Hey PUBG Mobile support team , My account in the game was blocked without warning. For no reason I did not violate the terms and conditions of the game. I hope my account will be returned and removed from it. please un banned my account I didn't break your rules . Request and wait for your response anxiously .

ID : ( 5678258846)
EMIL : 『十』TRAMADOL

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant hare.

[static widget]

how do i unban my acc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @static widget.

[onyx plover]

@lime juniper my friends playing runic power , they have a big problem with runic power please fix runic power some friends have a ......... Ican't said cuz my account get muted from server .

@pliant harewhich last match you playing?

[static sleet]

Please contact the customer service in-game for further assistance with suspended account issues, @static widget.

[vital reef]

Hi my account hacked and I don't have promises to get my account back my pubg account was Facebook and Twitter and I don't have the password and I want to get it back how I do it like send a email to the supporters and ask me questions about the account and get it

[static sleet]

This channel is not intended for discussions, @onyx plover.

[onyx plover]

Okay sorry

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance with this.

[vital reef]

Okay thank you

[cyan citrus]

My pleasure, @vital reef!

[runic galleon]

My account in the game was blocked without warning. For no reason I did not violate the terms and conditions of the game. I hope my account will be returned and removed from it. please un banned my account I didn't break your rules . Request and wait for your response anxiously .

Name : moDives
ID : 5297292269

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic galleon.

Please refer to the private message from @polar marsh for further information, @frozen sage.

[violet yew]

Hey I’m trying to send the new car as a gift we meet all the requirements to send it but it’s telling me fail to send how do I fix it ??

[cyan citrus]

You should own the same skin first to send it to your friend, @violet yew.

[violet yew]

I have the same skin

But in the two seater

Does that count?

[cyan citrus]

You should own exactly the same skin including the color, @violet yew.

[violet yew]

Yeah you was right thank you

[cyan citrus]

You're welcome, @violet yew.

[mystic tangle]

I installed the beta version on the iPad and trusted the profile in settings but when I try to open the game it says Unable to Verify App. What else can I do to run it?

[pallid briar]

You may try again later on or wait for the next patch, @mystic tangle.

[mystic tangle]

How will I know when the next patch is available @pallid briar ?

[pallid briar]

Usually there's a new patch every other day when you log-in. Otherwise you cab submit a report in #old or try again later.

[vernal halo]

welcome
How are you doing
I need your help . I have a level 71 pubg account that was hacked by someone I don't know and he changed the linking of social networking sites and at that time I had some work and could not enter the game
Now I am able to log in with a phone number and an email, but the Facebook and Twitter communication sites I cannot remove them.
Note: I am playing from Season 2. The phone number was linked first when the feature appeared, and you can find out about this. Please help.

[storm flume]

Please contact the customer service for further assistance, @vernal halo. Refer to subpoint 5.4 in #faq for further information.

[vernal halo]

can you help me !

[static sleet]

Please contact the customer support in-game for further assistance with compromised account issues, @vernal halo.

[vernal halo]

I spoke to them and also sent them pictures and account information and also talked to them about the problem But they did nothing Please help, I only have this account You spent a lot of money on my account

o.k, thank you 💔💔

[static sleet]

Only the customer support in-game can assist with compromised account issues, @vernal halo.

[night cloak]

A game that has been in the market for almost 4 years and has hacks, fake merging, and hacks?? How long does it mean every 3 or 4 qiyaams, and it can be determined after how many values, or in the last values, or after how many days, okay, what did I benefit? What did you tell me and conclude and what will I benefit from if it is a clause? And then for how long will the problem of fake merging remain? I mean, we have a good quality of 90 and a performance of 60 frames, and even if the quality is increased or downloaded, there is no difference in merging in the fifth season. There were no fake merging problems or hacks. The salvation of the world is tired of your quarrels and fake merging and your bad protection against hacks As for the protection of the uc, it is better than it. You don’t care about money. If there is no protection in the first place against hackers, how do you want to convince the people to charge? Open YouTube and see how many clips to download the hack or the problems of fake merging Open a copy for you, especially in the programmers of the game, fix the problems that exist, all the hacker values ​​​​and do not merge fake, even in rare accounts with strong skins that are activated, and they are not visible

I mean, if you interfere in my profile in my account and see how many hackers have committed an item more than 50 to the point of anyone telling me to go and report it because I am afraid that it will be a hacker

Open YouTube and do a search and see how many clips there are for the fake merging problem

I mean, until every start of the season, or every number of days from the Top 500 on all servers, there is only hack account and the leader of Conker

And hack

@night cloak Every online game has cheaters, more or less. It depends on how popular a video game is. I understand that the cheaters are very unfortunate, but there’s no easy fix for these, nor there’s any button to purge all at once. Even you do it, they will always come back. The hackers here are not normal people. They are brilliant people and can be more challenging for the developers as the hackers mostly hack for a living. Please be patient with the developers and try to know that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

All of you are interested in protecting the uc and damn it to protect the game from hacks

Protecting the UC is easy because it is synced with the server. The game can’t be completely synced because there is no internet service provider that can provide 3GB of data every 20 mili seconds to every users.

I know that there are hacks in any game, but I have not seen a single game with fake damage

Anyway, feel free to share your feedback in the #old channel.

Wrong answer People do anything for money The main incentive to protect the Uc is not because it is easy but because it is important

Again, #old is at your service.

Please use #old.

The feedback will not help

This channel is not monitored by the developers.

It is assumed that if you care about the opinion of the players, the developer must respond to the player who raised the problem and whether it will be solved as soon as possible or not

How does the player know that his opinion has reached the developers??

Please use #old to let the developers know your feedback. Your opinion will never reach the developers if you use this channel. This is a community support.

[dusky arrow]

Hello we have a problem @night cloak

[night cloak]

Yes?

[dusky arrow]

ID: 5254147542 ban 10years when we play Runic power

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky arrow.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Why weren't the servers separated as before??? Doesn't this reduce server pressure?? Why should the player enter the European server with a player in the Middle East server? Basically, there was no fake damage in the fifth season

In all shooter games, no fake damage problem was found except in PUBG

[tawdry canyon]

I’m using a IPhone XR. Voice chat doesn’t work for me properly. I can hear my teammates but they can’t hear me. I’ve already troubleshooted my headphones and the problem is PUBGM. My headphones work on every other game on mobile. I’ve repaired the client and reinstalled but that doesn’t solve the issue. I believe it’s a bug in the code. Hoping that this will be addressed in the near future.

[night cloak]

I mean, even from the strength of your neglect, there are phones that went into the market before 1 and so far the 90 frames are not supported

[tidal adder]

Every time when I die normal I can view my death replay but whenever i die doubtful I can’t view death replay..

Is there is new h.. on market ..
And pubg I think pubg is favourable to them

[pallid stag]

Username: Pudiro
ID: 5284513316

I just got banned for something I didn't do. It said "Abnormal game client behavior" but I don't know what it is talking about because I don't cheat. Never have, never will. I know my word isn't enough but I will do anything necessary to prove I don't cheat. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid stag.

[dim kayak]

What about the new car it’s have a very high sound

Please fix the sound or i want to change it to tesla 😅

[feral forge]

Feel free to provide your feedback to the game in #old, @dim kayak.

[feral forge]

If you happen to have a screen recording of the issue, you may report the issue through #old and make sure to follow the channel’s pinned instructions.

[tawny tree]

why am I muted from speaking in game?

I don’t say half the awful stuff other players do?

[tidal adder]

@feral forge can you please describe me the meaning of support

[dim kayak]

Can I exchange a koenigsegg car
With a Tesla please

[errant venture]

not possible @dim kayak

[vagrant tulip]

https://www.google.com

[dim kayak]

The koenigsegg car have a bad engine sound

[tidal adder]

@vagrant tulip I definitely know the meaning, as my mother tongue is English,, lol,,

I am asking you guys

We drop something here to get solution or feed back

I doubt channel name must be changed

By mistake to support, so as I guessing

[vagrant tulip]

Well if you actually understand so well did Nqdia said that you should report that as a bug if you have an evidence?

[tidal adder]

Read my message above did I mention anything I have a bug with video ??

I dropped message out here to just to know is it happening with someone or only me I know where to drop message and when to drop

[vagrant tulip]

That is wrong this channel is for support and you asked why sometimes the death replay doesn't show up doesn't that sound like a bug to you ?

[tawny tree]

can someone tell me why I’m muted

[vagrant tulip]

You may have an answer to your inquiry over there #discord.

[tidal adder]

@tawny tree report to feedback

We will not get any feedback from as per @vagrant tulip

And are not allowed to ask question

[vagrant tulip]

Actually answering you is a waste of time goodluck.

[tidal adder]

Sorry for that but we are here to help each other right?

I’f not then we must change channel name to something ..

We are not here to scam people in name of search

Support*

Sorry all of ya

And members please send message to report and feed back if you have any question ,,

PUBG team may be definitely reply you back, or may not be 😂😂😂

Cheers 😂😂😂

[vagrant tulip]

Actually if you do understand although the moderators here are not actually staff working inside Tencent to actually help you with something but as you have an issue which is a bug this bug should be reported to the developers team so that it may get fixed.

If you want to ask other players if they have the same issue conversation channels was made for a reason.

[dim kayak]

How about the sound of the new car, its engine is very loud, I can't hear any sound when I drive the car, I hope to fix it soon (I'm talking about a koenigsegg car)

[tidal adder]

Report

And feedback

[vagrant tulip]

Write your feedback over there #old

[azure yacht]

ا

مرحبا

[storm flume]

Please do not use languages other than English, @azure yacht. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[azure yacht]

Ok

[tidal adder]

😂

[vagrant tulip]

This channel is for support related inquiries please move to conversation channels to have an offtopic conversations @tidal adder .

[night cloak]

لغة انقليزي بس

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tidal adder]

@vagrant tulip can you please describe, as you are moderate here what we are allowed to talk on this particular channel

[vagrant tulip]

I am not a moderator over here and please read the #735483472432594994.

[azure yacht]

How can I fix this

[tidal adder]

Thank you Mr. @vagrant tulip , I read all of that, but …

Guys any question any bugs report to feedback

[night cloak]

@night cloak You said that I should talk about the problem in the feedback, and the homeland security responded with (((laugh))))

[tidal adder]

اميره#5252

[vagrant tulip]

Due to previous violations of payments through the Apple store or playstore you have been restricted to recharge uc through those payment channels. If you need to recharge uc you may do that through midas buy.

[vagrant tulip]

Stop spamming this channel and move.

[tidal adder]

I am glad some one get right feed back

I am not spamming

If i am spamming so yo are too mate ,

[vagrant tulip]

Please state your issue?

[night cloak]

Fake damage when I playing

[vagrant tulip]

Actually you can fix that quite easily by using a 5GHZ wifi network make sure that your device also support wifi 6 for the best performance. Please note that the fake damage is just a packets lost in the way either to Tencent servers or back.

[azure yacht]

I did purchase uc from midas and they took them😭

[tribal skiff]

How do I play the weekly matches... Do I just join or is there a registration method? (idk what channel I should ask that question on)

[vagrant tulip]

Well that is due to the previous violation you need to repay the game the full amount of uc which you violated.

[vagrant tulip]

You can just join.

[azure yacht]

But I didn't do anything why it's violent!

[tribal skiff]

Appreciated response

[azure yacht]

It's happened for me abd for my friend

[vagrant tulip]

Unfortunately i can't know what is your violation exactly so you should use the customer support ingame for payments related issues.

[vagrant tulip]

Both of you violated the payments rules either by refunding the amounts and or fake credit cards.

[azure yacht]

How do we know how much we need to repay!

[vagrant tulip]

Unfortunately that is not manually visible to you. You may need to purchase UC untill the deduction stops happening and start seeing a positive uc in your account.

[night cloak]

my MS ( PING ) is 100 - 90 is that not enough?

[azure yacht]

If I talk to the customer support they can fix it for me without paying anything back?

[vagrant tulip]

The packet loss doesn't depend on the ms at all please read what i just written above and also you may do a research on www.google.com what is packet loss and how to help in preventing it from happening from your side quite frequently.

[vagrant tulip]

That is definitely not possible.

[night cloak]

I think that packet loss is present in some games. I do not want to mention the name of the game because I am afraid that this is against the rules of the Discord server, which shows the packet loss indicator, but my understanding was wrong, thanks for the information

[night cloak]

You can ignore them.

[vagrant tulip]

It's okay happy to help.

[tidal adder]

What’s your region?

I mean which country are you playing from?

[night cloak]

Middle east

[night cloak]

Saudi Arabia

[edgy cobalt]

I need help for changing region

[tidal adder]

@night cloak what’s your ms?

[night cloak]

120 - 90

[tidal adder]

I believe that’s a internet issue, and mostly it’s noticeable when you play from your mobile data …

Are you playing Middle East or Asia ?

[edgy cobalt]

Is there anyone to reply?

[vagrant tulip]

Why do you need to change your region?

[edgy cobalt]

I'm in Pakistan and my region is Germany. And i want pakistani events

[vagrant tulip]

If the region change button shows up you may do that

[carmine lava]

I m unable to transfer my global account into bgmi please help 🥺🥺

Any mof

Mod

Pls help

🛐

@lime juniper

[vagrant tulip]

This isn't an event related to pubg mobile please contact BGMI

[carmine lava]

Can you please send its discord link

[vagrant tulip]

Unfortunately i couldn't you search for it on Google

[night cloak]

@vagrant tulip I play on the Gameloop emulator sometimes I encounter a decrease in the speed of downloading files in PUBG. However, the download speed outside the Gameloop emulator reaches 3-5 megabytes per second, while in the Gameloop emulator sometimes it is not called 90 kilobytes

Does this affect the packet lost while playing?

[dim kayak]

There any news about tesla come back ?

[vagrant tulip]

Unfortunately I'm not an expert with gameloop related issues please contact their customer support.

[vagrant tulip]

No.

[night cloak]

i mean Does this affect the packet lost while playing?

[vagrant tulip]

I don't think so because the files getting downloaded is on a different server from what the actual in match server.

As noted earlier your ping is 90 to 120 which is quite high though you should be getting between 20 to 35 ms in your region.

[night cloak]

When I was play on WIFI alone I get ms 70 - 54 on Europe Then I think if I transfer to the Middle East I will get a better MS and the answer was unexpected I think that is the reason Then the problem of fake damage started to happen to me a lot

anyway thanks

[sweet citrus]

Help

[brave tangle]

This is for the PUBG Mobile Beta, I am using iPad Air 2 with iOS 15, even if I trust the application, it still says the app is unable to be verified. I have installed and uninstalled the app multiple times. Are there any solutions to this issue?

[sweet citrus]

On the PUBG Mobile trip to the past Competition,How can we give our video link?
Do we have to send it on the discord?
Please help. I really want to participate, but where to?

[tawdry stump]

Hi

[night cloak]

I am a player who logs into the game regularly, buys royal passes regularly after a certain season, and sometimes invests money and puts effort into the game. I love playing this game. I never used cheats, I didn't use config. For some reason I don't know why I was banned for 10 years while playing in 'Runic Power' mode today. Some of the people I played with were people I had just met. I don't know if they use cheats or not. I guarantee this. Even if I ate because of them, it would be very unfair to me because I never used cheats. I want my account unblocked as soon as possible. Please help with this. Thanks! my player name: brawlerXWOLF my player ID:5398817692

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe grail.

[green mantle]

What if i have never purchased uc ??

Will they still help??

And what if someone else put uc on my account will that purchase receipt counts ??

[halcyon stratus]

Admin?

[feral forge]

Yes, that counts.

Hello, @halcyon stratus. How can we assist you?

[halcyon stratus]

Help me out

I didn't receive it. Can you please confirm when i will have it..

[vagrant tulip]

Please write a notice with your information in #copyright and wait for Tencent employees to answer your inquiry .

[halcyon stratus]

#copyright ☝️

[fresh sluice]

hi pleas can you some hellp my im play pubg mobaile but the ping is 88 ms and my entrnet speed is 1 gb aploud and dawnlod what the problem

[fresh sluice]

hi pleas can you some hellp my im play pubg mobaile but the ping is 88 ms and my entrnet speed is 1 gb aploud and dawnlod what the problem im leving in australia @polar marsh

[vagrant tulip]

Internet speed doesn’t mean a better ping. The ping is on the distance from your location to the game servers

No one can help you with ping

[weak bear]

@lime juniper

[stray holly]

How I can't fix this

[vestal bough]

How does this Exceed 14 Characters ???

[craggy gyro]

similar, my account also got banned like that, and in-game support is the only way you can do anything and it's pretty useless.

[median bramble]

hi

Youtuber's account took Ban for no reason: #Amsollo_Right_Ban_unjust: 5331484716

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median bramble.

[fresh sluice]

how can fixed i need to start gaming live @vagrant tulip ?

[vagrant tulip]

You can travel to Germany you will have good ping there.

[fresh sluice]

@vagrant tulip i can pay to company pubg mobaile 20 k to get server in australia

?

heheheheh

[vagrant tulip]

You can write a feedback that you want a server in Australia

In #old

[fresh sluice]

i want a server in Australia
In @polar marsh

[fluid pecan]

hi any mods

[vestal bough]

What does pubgm consider invalid characters ?

[hoary hare]

Hi, I got banned because I teamed up with a hacker. However, I did not know that he/she was a hacker when we teamed. I met him/her from Brothers-In-Arms and all our other gameplay matches were Brother-In-Arms rematches.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary hare.

[fluid pecan]

i accidently changed my region and i need to change it back

[errant venture]

wait 60 days @fluid pecan

[pallid briar]

You need to wait for the cooldown to end before changing your region again, @fluid pecan.

[fluid pecan]

no i also need to transfer my data to bgmi before dec31

[errant venture]

no what? You have to wait 60 days simple as that @fluid pecan

[feral forge]

You can send your concern through the #copyright channel.

[royal sedge]

is bonus challenge over in Egypt region?
If yes, when will it come back?

[feral forge]

No information in this regard, @royal sedge.

[proven marlin]

will i get banned from using gfx tools?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @proven marlin.

[fair salmon]

how much uc does the rp pass cost again

[cyan citrus]

Elite Pass will cost you 360 UC and Elite Pass Plus will cost you 960 UC excluding any bonus vouchers, @fair salmon.

[fair salmon]

ok thank you so much just need to do some calculating hahaha

[cyan citrus]

You're most welcome, @fair salmon.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @visual dust.

[visual dust]

just pubgm

[green mantle]

Can anyone assist me on how to reply ingame customer service ??

@cyan citrus can i dm you?

[civic pivot]

Any solution for hit bug?

Spraying full clip and my mates hear like im spraying 1 bullet

Anyone help

Sprayed 2 full clips but its not counting

@lime juniper

[cyan citrus]

Could you please add more details?

[cyan citrus]

Do you happen to have a video recording of the issue?

[civic pivot]

No i didnt record

But i literally spray full but my friends hear 1 bullet shot and enemy is not getting knocked

So my character is just bugged

[cyan citrus]

This might be an issue with your network connection, @civic pivot. Please mention your device.

[civic pivot]

I have stable network

20 constant ping

[ionic slate]

It happened to me i fixed it by repairing the client

[civic pivot]

Repairing the game daily, im really tired of this s…

Fps drops every round

[cyan citrus]

Please mention your device, @civic pivot.

[civic pivot]

12 pro max

Is it bad?

128 gb ran

Ram

20 ping should be like beast with this device but i only face fps drops and hit counting problems

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE and reset your device settings through settings > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and see if it will make any difference, @civic pivot.

[civic pivot]

Tried those several times.

@cyan citrus

[cyan citrus]

Please make a video recording of the issue next time and share it here, @civic pivot.

[fervent arrow]

BUH7N726
Join my UC limited group and I join yours.

[cyan citrus]

Please use #activities channel for such in-game activities, @fervent arrow.

[civic pivot]

Everything is bugged ingame, see my feedback post aswell, i cannot make video since whenever i spray enemy i hear like im spraying but my friends hear 1 bullet shot

That means im actually shooting 1 bullet while spraying in this side

And there is alot of fps drops

Hangs freeze all the time

Playing with 4G, whenever i switch to faster network which is 5G it laggs even more

Huge fps drops when there is enemy around

[cyan citrus]

As mentioned earlier, this can happen due to an unstable internet, @civic pivot. Having a higher internet speed does not necessarily mean that it will stay stable as well. You can try to reset your network settings through Settings > General > Reset > Reset Network Settings.

If the issue still persists, please share a video recording next time.

[civic pivot]

Well 1 of those are not true

I have constant 20 ping as i mentioned

Or my ping is false or my connection is bad, ?

[cyan citrus]

Please share a video recording of the issue, @civic pivot.

[civic pivot]

Why am i having constant 20 ping then

No i cannot

You dont understand what i mean

Anyways

[cyan citrus]

If you cannot provide a video evidence, we will not be able to to troubleshoot your issue. Please share a video recording next time you face the same issue or follow my steps I have mentioned above one more time. You are also free to report the issue through #old in compliance with channel's pinned instructions.

[civic pivot]

Dude

How can i provide you my sprays

[hollow temple]

@cyan citrus hello
i sent for the im-game customer service to unlink social media from my account and sent for them all information they asked me for , then they sent me this message 2 days ago and nothing happens , can you explain for me or tell me what that mean ?

[civic pivot]

Which in reality (my friends hear 1 bullet)

[civic pivot]

What you wanna see

I tell u, fps drops

You wanna see fps drops?

With 20 ping and 12 pro max?

You have understanding problems man

[cyan citrus]

Feel free to report the issue in #old in compliance with channel's pined instructions, @civic pivot. I don't have another fix for your issue other than I have mentioned already. You can try to reset your device.

[civic pivot]

Leave it like this, F it, i dont think anyone will ever help me since this issue is already for 1 year

[celest shadow]

The customer service will send you another message once they get an update for your request. Please wait patiently in the meantime.

[hollow temple]

@celest shadow
okay i understand but this message means that they accepted all information i sent for them ? because when i send something wrong they say there is something wrong ,but now they sent this message , that mean they will help ?

[cyan citrus]

In-game latency is not something we can help with, unfortunately. That totally depends on the servers you're connected to. I don't think changing DNS server will give a better in-game latency.

[celest shadow]

Yes, this means that the requested information you sent is correct.

[hollow temple]

@celest shadow okay thank you brother ❤️

[celest shadow]

Please do not have conversations here, @civic pivot and @ionic slate.

Do not circumvent the inappropriate language filters and be respectful, @civic pivot.

[civic pivot]

Im very respectful believe me

[ionic slate]

@celest shadow im having an issue in the support tab i wanna report

Its a screenshot @celest shadow

[celest shadow]

They have been verbally warned for their behavior. You may refer to @cyan citrus's response regarding your inquiry.

If you are experiencing poor Internet connection or ping, it depends on your Internet connection strength or where the servers are located.

[ionic slate]

@celest shadow thanks, but is there a chance you can check which server is fastest for my location?

[ionic slate]

Got it thanks

[cyan citrus]

You're welcome, @ionic slate. You can provide your feedback regarding in-game latency through #old in compliance with channel's pinned instructions.

[night cloak]

Hi everyone, I lost access to my account because I was using Facebook as a sign-in method, how can I recover it? And how do I prove that account belongs to me so Tencent can give me access to it?

[celest shadow]

I am afraid I cannot. As far as I know, Europe would be the best for your current location.

[celest shadow]

Hello,

What happened to your Facebook account and why are you unable to access your PUBG MOBILE account with it?

[night cloak]

It shows me I have to authorize the app, but it's authorized already.

[celest shadow]

Please provide us with a screenshot or video recording of this issue.

[night cloak]

Okay, brb.

The option to log into the app through Facebook using a browser was disabled. Please authorize the app and try again.

I just did that and the error showed up, again. I can even provide my credentials so Tencent can be 100% sure that account is mine lol

[sick shale]

Do you have the Facebook app downloaded?

[night cloak]

I don't, I'll download it now if that's suggested

[night cloak]

Solved, thank you a lot!

[blazing aspen]

There is a bug in the yellow or red big building (pecado, miramar) when you open the door, it pushes you into the wall and you bug there, can't recive damage, you can kill enemies but they cannot kill you

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @blazing aspen. You can also submit a report in #old in compliance with the channel's pinned instructions.

[blazing aspen]

yes but i replyd someome on that channel and now i need to wait 5 days

[cyan citrus]

You can edit your last message, @blazing aspen.

[wooden frost]

My twitter account was hacked and the hacker reset all my twitter data. I do not have the ability to access my Twitter account, and I could not restore my Twitter account at all, and the hacker linked my account in PUBG Mobile to the internal link, and I was not able to restore my account in PUBG Mobile

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @wooden frost.

[wooden frost]

There is no reply and there is only an automatic reply
Is there an email I can contact them?

[cyan citrus]

The email is only meant for general queries and cheater reports, @wooden frost. For your issue, you can only contact the customer service through in-game. You will need to record your issue through AI and select available options to connect to a customer service representative. Unfortunately, we are unable to help with compromised accounts through the community.

[wooden frost]

Can you help me in the process of communicating with them and linking me with them directly?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how to contact the customer service, @wooden frost. There is no other way.

[dusky field]

Help me please

[cyan citrus]

Hello! How can we help you, @dusky field?

[dusky field]

I need to unlink my acc on facebook

I was banned for a long time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky field.

[cyan citrus]

Please use #908504881818636298 thread to send the invite links, @deft horizon.

[queen maple]

where is #emulator support chnl

every 3sec or 1min i get this window!!

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[queen maple]

well ty, u have no idea how i close this ? ASAP im in game and i will die cuz of this!! 😬 😂

[celest shadow]

Unfortunately, no. Maybe try clicking CTRL and select cancel?

[queen maple]

nvm i die, yeah but it will open again

[celest shadow]

Restarting your emulator may help.

[queen maple]

i did, nope, i will restart pc now .

[night cloak]

Help

[cyan citrus]

Please refer to this response, @night cloak.

[tribal shadow]

New update release date ?

[heavy vortex]

The baby shark popularity from the redeem event after I redeem it , will it get expired after the time on it gets over or the popularity will stay?

[cyan citrus]

The release date for new update has not yet been announced, @tribal shadow. Please keep an eye on #news.

[cyan citrus]

if you send the popularity to another player, that will not expire in his profile. However, for redeemed Baby Shark popularity, there is a limited time that will end in about 7 days.

[heavy vortex]

So I'll have to use them right?

[cyan citrus]

Correct, @heavy vortex.

[heavy vortex]

Okei, thanks

[cyan citrus]

You're welcome, @heavy vortex.

[queen maple]

oh thanks god i think only me, well now im fine 😁

[neat rivet]

this box is coming continually when I press Tab key,
i tried to reset the key mapping but it doesn't work, also uninstall the game and install a fresh version but problem still coming

[maiden bridge]

hello dear administrators, your help is very necessary. Lost access to AAAlandar account. I can't remember which social. tied networks. Help please, he is very dear to me

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[cyan citrus]

Please contact customer support in-game and customer service of the social media account for such issues.

[night cloak]

is https://www.midasbuy.com/midasbuy/ot/buy/pubgm trustable? Can I buy uc via this website?

[cyan citrus]

Yes, but we recommend you to buy through the following link, @night cloak.

https://www.pubgmobile.com/pay.

[night cloak]

Thank you, I have another question, is this website an official website of pubg Mobile?

[cyan citrus]

Yes, it is official, @night cloak.

[night cloak]

Okay thanks, I could only trust the official website. Plus it has a huge bonus uc when purchasing

[cyan citrus]

You're welcome, @night cloak.

If your account has been transferred to another version, you will not be able to use the same account in global version again, @night cloak. For compromised accounts, please contact the customer service in-game and customer service of the compromised social media account for further assistance.

Could you please elaborate, @night cloak?

Unfortunately, you cannot use the same account again in the global version of PUBG MOBILE. You may continue playing in the relevant version or create a new account in the global version, @night cloak.

We only provide community support for the global version of PUBG MOBILE, @night cloak. You may try to contact their customer service or contact customer service in-game for further assistance. Compromised or stolen accounts is not something we can help with through the community.

[green mantle]

Need recent purchase history or old one works??

[cyan citrus]

That should have been mentioned earlier during your ticket, @green mantle.

[green mantle]

So i dnt have those receipt as they said 3 months ago

Sad how they dnt help with compromised acc even tho i have all proofs of fb phone and gmail linked all they had to do is remove twitter

Sad

[cyan citrus]

You will need to provide the required information to customer service. Otherwise, it may not be possible to prove the authenticity of your ownership for that account, @green mantle.

[green mantle]

Ive provided all possible proofs but they dnt respond

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @green mantle. Please wait patiently. As mentioned earlier, we cannot help you with compromised accounts through the community in any way.

[jaunty stratus]

@cyan citrus

[cyan citrus]

Hello! How can I help you, @jaunty stratus?

[jaunty stratus]

What's going on !!!!!!!!

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @jaunty stratus. Restart your device and see if it will make any difference.

[jaunty stratus]

absorb the event

The problem is solved, but I want to know the reason

[cyan citrus]

This might be an issue with your network connection, @jaunty stratus. If you will face the same issue again, please try to follow my above step or reset your network and device settings.

[jaunty stratus]

All possibilities are wrong 😞😞