questions

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[dense hatch]

k thanks 😄

[cyan citrus]

You're welcome, @dense hatch.

[pallid dragon]

Still doesnt work

[cyan citrus]

Please provide a video recording of the issue, @pallid dragon.

[pallid dragon]

Ok

Fr its making me wait 4 mins to retry wtf is that for :/
Not my fualt they can't make a game work properly

[cyan citrus]

Where do you reside, @pallid dragon?

[pallid dragon]

US

Ny

Its not me Ik that

[cyan citrus]

Please try to uninstall the game completely and download the game again from Play Store or official website, @pallid dragon.

https://www.pubgmobile.com/

[pallid dragon]

I did

Ill try getting it from the website

[clear needle]

Since 2weeks ago the sounds have been incorrect and my bullets don’t even register 90% of the times

[pallid dragon]

Got it from the website and it still isnt working

:l

[cyan citrus]

Do you have DNS application installed, @pallid dragon?

[pallid dragon]

I did it with my phone by using a DNS with one.one.one.one

The one on my phone

Like how it said in 4.3

And then went to the website and it said its working

[cyan citrus]

Please reinstall the DNS application and try to set up DNS again, @pallid dragon.

If the issue still persists, report it through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance.

[night cloak]

#pubg-mobile message

[pallid dragon]

@cyan citrus I tried the DNS thing in the 4.3 and it did this

I figured I'd show cuase its different

[limber spear]

A friend of mine has been having this issue. Any solution for this?
Device:Techno ceman 16 se (6Gb)

[frank rain]

Help me I was ranking alone and I went into cell matrix and I can’t buy anything the button is just pure white

[cyan citrus]

Please refer to my previous response again.

[pallid dragon]

I did I figured maybe that would give you another Idea

[ember axle]

Hello please help

[cyan citrus]

Could you please share a video recording of the issue?

[cyan citrus]

This is not related to PUBG MOBILE. Please ask him to contact Facebook's customer service.

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

The user has been muted and officially warned. Please use #discord in the future for such matters.

[compact depot]

Where I can report live streaming cheaters?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @compact depot.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[pallid dragon]

This is the worst customer service

Is there a way to contact a human directly

I'm left with no way to play and they tell me to do things that were already done and said here
Now I feel like tech support isnt gonna do anything tbh

No closer whatsoever

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions, @pallid dragon. As you have already been answered, please move to #chat.

[noble merlin]

i was trying to reach the costumer service too many time on the app, i always get the same response , it's really sad that a famous game with so many players has the worst costumer service i've ever seen in ma life , costumer service shouldn't be a bot isn't it , so if any support member saw this message please mention me here i really need help

[night cloak]

Oh, thanks! My bad tho

[cyan citrus]

Please add more details about the issue you are facing.

If you have feedback regarding the game, please feel free to use #old channel.

[cyan citrus]

You're welcome!

[cyan citrus]

Please mention your device, @frank rain.

[zinc mortar]

Hello, how to make a quick email unlink? The hacker was hitching his mail to the account

[storm flume]

Please avoid going off-topic, @jovial coyote. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @zinc mortar. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

How do I access mails in game

[noble merlin]

Thanks for replying fast sir
So i am an emulator player , i was playing the game since season 3 , i do my updates , also windows updates and stuff
i was in an evoground game yesterday(runic power)
i lost internet like usual ( kinda bad internet in my country) , when i tried to log in again i found out that i am banned from the game , i tried to reach the support for the issue and i always get the same response from the bot. Thank you !

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @noble merlin.

[cyan citrus]

You can do it by tapping on MAIL option in bottom section of the lobby screen.

[cyan citrus]

Could you please tap on arrow icon in bottom right and check if it is available there, @night cloak?

[night cloak]

Ahh found it 😆

[cyan citrus]

Glad to hear that, @night cloak!

[night cloak]

Thanks

[cyan citrus]

You're most welcome, @night cloak! Please do come back again, should you have any other concerns.

[high estuary]

I got an announcement thing that says that report I made has been updated

I click it but it takes me to the list instead of just the update , is there anyway to just view the update ?

[cyan citrus]

Could you please share a screenshot, @high estuary?

[high estuary]

It appeared here but when I clicked it , on the update it took me to ban pan idk what happened

[cyan citrus]

Please share a screenshot of the notification you are referring to, @high estuary.

[high estuary]

It went away

It was under that loudspeaker tho

And I clicked it

So I didn't get an ss and the notification went away

[cyan citrus]

Does it look like that, @high estuary?

[high estuary]

I've only made 2 reports on cheaters tho so far both the past few days

[high estuary]

Yes exactly like that

I'm not certain if it said ban or not

But that was the noti I clicked and it took me to screen not sure what status was

[cyan citrus]

This means there is an update for one of the players you have reported in the past, @high estuary. You can check the status by opening Security Zone and Tap on Questions.

[high estuary]

Ohhhh questions

Got it

OK got it ty

[cyan citrus]

You're welcome, @high estuary! Please do come back again, should you have any other concerns.

[tall kindle]

How to play arcane arena tournament

[cyan citrus]

Please refer to #events for further information, @tall kindle.

[frank rain]

iPad Air 7

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE and restart your device one time, @frank rain.

[frank rain]

I did that so many time but it’s still not working

[cyan citrus]

Please submit a report of the issue through #old and include the following details, @frank rain. Make sure to attach the video recording as well.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Screenshot/Video Recording.

[frank rain]

Okay I will

[mint fossil]

Im having a glitch that my sounds turn off automatically when i enter the game and its on when its 5 seconds left and same thing when i invite someone in lobby , i have to leave that squard then sent invite then my mic on ! Please help ! @cyan citrus

[cyan citrus]

That's normal, @mint fossil. The microphone for all the teammates is turned on towards the start of the game. You will most probably not hear any teammates or communicate with them on spawn Island.

[mint fossil]

Its not only spawn island its for all arena , room or other ! And idk understand why when we are in lobby i mean before entering in game it didnt happen before !

[cyan citrus]

What is your device, @mint fossil?

[mint fossil]

Iphone 11 pro max

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @mint fossil. You can also try to reset your settings through device settings > General > Reset > Reset all Settings. Restart your device and see if it will make any difference.

[mint fossil]

Okay let me try that !

[smoky stratus]

When does the iPhone 13 Pro max get 90 fps? <@&481161015728406538>

[celest shadow]

This will be worked on in the future. It is more important to first address more severe issues that impact your gameplay. Thank you for understanding.

Please be advised that the moderator role mention is reserved only for server-related emergencies.

[smoky stratus]

@celest shadow Well, some severe issues have not been fixed since 10 seasons.. I don‘t think its fair to treat Apple-users like that. Should not be open for any device, if other devices are supported already. Thank you for understanding.

[celest shadow]

Well, some severe issues have not been fixed since 10 seasons..
If you have additional information about these issues, please report it in #old and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Video Recording

[smoky stratus]

Still issues with voice bugs ingame and in the lobby, parachute bugs, missing running button when leaving a vehicle etc. just to name a few

[jagged rapids]

where is the limited uc store

[celest shadow]

It will be available from November 11. Feel free to keep yourself updated with #news.

[errant venture]

lmao

[mortal apex]

Please do not advertise here, @maiden abyss.

[errant venture]

no self promotion my guy @maiden abyss

[final mason]

How to unlink phone/email?
Someone got into my id and linked his phone/email to my account.

[mortal apex]

You cannot unlink your email as the feature is still in beta phase. Please contact the customer service for further assistance.

[final mason]

I have contacted them

But it is urgent as someone else also have access to my pubg account and I am worried

I can provide payment screenshots also

Whatever is required to get this solved

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for a response, you may refer to subpoint 5.5 in #faq.

[final mason]

I have already applied a case and its forwarded but there was a time period of 30 days

And its urgent

[steady vine]

Did anyone else’s Gladiator title from the Gladiator’s Odyssey event expire even though it was permanent?

[night cloak]

Hi I want to know if I got koenigsegg medals can I gift it to friends without owning the car?

[static sleet]

You cannot gift Koenigsegg finishes that you do not own, @night cloak.

[night cloak]

Not that's shame /: thx anyway bro

[night cloak]

For example if I had the koenigsegg car that is for 1 medal can I send to my friend the one that I don't own ? Or do I have to own the exact car

[static sleet]

Unfortunately, as per event rules, you can only send Koenigsegg finishes that you own. Your assessment was correct, you do have to own the finish that you want to gift.

[night cloak]

Thanks bro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip grotto.

[static sleet]

You're welcome, @night cloak.

[oblique plume]

@static sleet Good afternoon, my minor child transferred money from my card to the game without my permission, can I find out how you can make a refund with the provision of checks

[hushed olive]

when I load into a match my games crashes (on KRJP) IPhone 11

[night cloak]

Isnt limited uc store supposed to come?

[rotund pawn]

i was about to ask that

[night cloak]

@tawny siren is trying to scam people in this server

[tardy crescent]

You can report such cases in #discord.

[tawny siren]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tawny siren. Remember to read through #faq before asking questions in the support channels.

[tawny siren]

I reported him and they trying to ban me

[humble wren]

How does rp group purchase perks work

[feral forge]

Unfortunately, a refund is not possible once you have made a successful transaction.

[humble wren]

Can someone answer me?

I don't wanna lose my UC for nothing

[feral forge]

You will have to pay the required UC to enter/create a group, which will cost you 290/870 UC, upon successfully forming a group with 2 other players, the Elite RP/RP Upgrade Card and Perks Pack will be delivered via in-game mail, and you can use the card to redeem the next Royale Pass later when the new season starts.

[humble wren]

What if my group have no players when the event ends? Will I get back my UC or get an upgrade card?

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[humble wren]

Oh so I will still get the upgrade card even if I have no members? Oh thank God, thank you so much Nadia, you're always so helpful

Ah and @feral forge one more question, the members will also get the upgrade card instantly when my group reaches max members right?

[feral forge]

Within 2 hours, the UC Perk Packs will be sent to you via your in-game mail, and the Upgrade Card will be sent directly to your inventory.

[humble wren]

Ahh, within 2 hours after the group reaches max members.......I see...... excluding me, other members will get it, not only me yes?

[feral forge]

All the members, will be able to receive the corresponding RP Upgrade Card, depends on which one they have purchased for.

[humble wren]

That's great! Thanks, Nadia!

[storm flume]

Please do not use languages other than English, @vivid spruce. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cerulean scroll]

Yes it should come live today

[night cloak]

Game won't let me play.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

yeah this is pubg tho, where would I go for new state support?

[feral forge]

Feel free to browse for it on the internet, @night cloak.

[night cloak]

Of course

[hardy root]

I have a question.

Is sending the new UC team code in a message to a friend against the rules in the game?

[wary halo]

Iam living in india

My country/ region settings is europe
How to change country
Country/region settings is not showing

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @summer wolf.

[steady vine]

So does anyone know how to get my Gladiator title back? I got it permanently but it expired for some reason?

[bleak pike]

Why PUBG NEW STATE Can't connent to the server?

[night cloak]

Just a reminder to everyone. This isnt support for pubg ns. It is only for pubg mobile.

@bleak pike

[bleak pike]

Ok

[night cloak]

Reminding you

[west vapor]

Servers down for the moment. Please be patient. @bleak pike

[zealous skiff]

Hello can i talk. with an administrative person

[west vapor]

How can I assist you?

[zealous skiff]

I want to talk. About the biggest tournament that will be held in the Middle East

[west vapor]

Are you planning to host a tournament ?

[zealous skiff]

Yes sir

[west vapor]

Sure mate. But if i know the answer, whats stopping me from answering.

[night cloak]

Well there is a PUBG NS Official didcord server, want an invite?

Just asking. Yes or no

[chrome dust]

Can anyone give pubg new state discord server link?

[night cloak]

Sure

[west vapor]

If you want to chitchat, please move to #chat

[west vapor]

If you are hosting a tournament, you can post the details on #tournaments

[night cloak]

@west vapor check dm's

[west vapor]

Please move to #chat if you dont require any assistance related to PUBG MOBILE.

[night cloak]

Ok but dm me @west vapor

[zealous skiff]

Okay Do you mean I can? Write tour details And someone will answer me

[west vapor]

You can post the details of your tournament on #tournaments and players who are interested to join can join from there. 🙂

[zealous skiff]

Unfortunately, it is not for everyone

[west vapor]

You can write the details ( such as server, map etc ) in your post then. Please take a look at the channel and you can see how other people post.

[zealous skiff]

My goal is to cooperate with the company to hold this tournament because it is huge

It's 160.000$
For 20 team.s

[west vapor]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

After you applied, you will be contacted if you get selected.

[zealous skiff]

Okay Thank you very much for your valuable time and information. I will do that now.

[west vapor]

My pleasure. Let me know if there’s anything else i can help you with. 🙂

[zealous skiff]

I will 🤝🏻

[gentle lagoon]

Hi, how can I join Partner PUBG Mobile ? I'm creator game

[west vapor]

Hi @gentle lagoon

You can apply for the content creator role through here by referring to community section of #735483472432594994 .
As of PUBG MOBILE Partner , the title is only given to content creators at community team discretion . You can't ask for that or apply for that .

[steep talon]

@feral forge what tier required for today evening customs ?

[steep talon]

@celest shadow

[wary halo]

How to change country to europe to other country

Europe to other country

Country/region settings is not showing my account

I'd number 5230367744

[feral forge]

No requirements, everyone is free to join with a mobile device.

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[zealous coral]

is here any discord for pubg new state? sorry for asking here but idk where I can ask else

[broken sluice]

I have a issue with the controls

Every once in a while my controls automatically resets

[jovial imp]

How to join partner program ?

[rigid cedar]

Hey what should I login with Facebook or gmail to get free car skin?

[indigo cape]

Hello
I live in Pakistan
My id is 5374123262
I am moving UAE in January i want to change my 3rd links as i will be using UAE number kindly guide me as i am very concern about my ID i have invested a-lot.
Kindly guide me i have all the transactions and logins with me thanks

@feral forge kindly guide me

[vagrant tulip]

You many search the internet unfortunately we can't help you over here.

[vagrant tulip]

You may need to repair your game and try

[vagrant tulip]

Please refer to #735483472432594994 content creators part.

[vagrant tulip]

Unfortunately its not possible to change your number in the current update.

[zealous coral]

oh ok

[craggy gyro]

what's the maximum I can obtain for limited uc?

um like how much can I get at most?

because I wanna obtain 2 things that cost around 3000 uc, I wanna redeem stuff based on that

[indigo cape]

Then how i will manage from UAE?

Both are different countries i will not get OPTP there

<@&481161015728406538> i dont get it i have invested more than 15k USD and thats my property my ID now if i am moving to other country i cant change the things according to my country

This is not fair

Pakistan and Uae both are different countries how can i use same number there when i will be needing op-tp or anything how m gonna get that? And i cant give my pakistani number to anyone its a risk offcourse

[vagrant tulip]

You will need to login through your soical media links

[zealous coral]

where is it

I mean the shop where I can redeem it

[vagrant tulip]

+number link is limited and not available in uae

[zealous coral]

I cant open it

[rough lotus]

Hello , how do I contact pubg new state support?

[vagrant tulip]

Ever heard of roaming? Its free btw

[vagrant tulip]

Ask google.com

[zealous coral]

@vagrant tulip

now it works wtf

[vagrant tulip]

Click on the event it will open the store.

Please use #activities

[nimble yew]

@vagrant tulip my bad

[vagrant tulip]

Its okay

[uncut lily]

For the iPhone 13 Pro Max spin, is the phone only restricted to download pubg? Also why does it state 257GB? Doesn’t iPhone offers 256GB?

[craggy gyro]

I didn't ask that

I asked how much uc can i get maximum from that event

[craggy gyro]

what iPhone is restricted to only download pubg? it'll work like a normal iPhone and the 257 is probably a typo

[uncut lily]

Idk… i heard from my friends, so im here to check. Hahahaha

[indigo cape]

I do and i have very bad experience never got the optp code in time i travel alot and i know

[indigo cape]

Do i have to write an email or anything? I can do that or u need anything

[stable mulch]

lol

[vagrant tulip]

That is because you need to activate roaming through your telecom company then when you reach UAE connect to relevant telecom company which support your sim.

[vagrant tulip]

No

Btw Soical media links exist so its not the end of the world to login only through the phone number unless there is something behind that 🙃

[cerulean belfry]

i need so help for emulator

can't login with facebook and show login disabled

anyone can help??

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[broken verge]

Can i get more than 3000 uc from future events?
or 3000 is the maximum limit

[spice rampart]

hello i want to change my region to pakistan

[dense hatch]

i use GameLoop and none of my keyboard or lmb and rmb (shoot and scope) controls are working in PUBGM, the only thing i can do is look around... i have reinstalled GameLoop 3 times...

[tight pewter]

🤢 I bought the cousin and reverse the shield

The shield appears above the suit

🤢🤢🤢🤢

[pallid briar]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[pallid briar]

You can change your region from the basic settings in-game. Click on "Account".

[sonic ocean]

Hey
help please
I sent a gift in the game to the wrong player (person)
how to return a gift?

[pallid briar]

You cannot.

[sonic ocean]

Why ?

[pallid briar]

Purchases are not refundable. Please contact the customer service in-game for further assistance. Please be more aware next time.

[tacit geode]

Hello, I have a problem with the account, can you help me?

pubg account

[pallid briar]

For account related issues, please contact the customer service in-game. You may state them here is you wish.

[turbid tundra]

Ayo why I cant download pubg new state
Release date was on 11 November

[tacit geode]

I want to talk to a real one, how can I?

[serene rose]

I want to link a twitter account to my id. But when am tapping on the Twitter logo it does not allow me to choose a twitter account and automatically logins in with a id that is already linked with my alternative id. Any solution?

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE.

[pallid briar]

Respond to the FAQ bot accordingly and you will be redirected to a support agent eventually.

[static crypt]

Pubg mobile is created for money not for fun play

[true ember]

Hello did here support pubgns

[strong sedge]

now not work

[true ember]

Third party apps

[strong sedge]

?

means?

[true ember]

Dm me

[night cloak]

Is there a pubg new state discord server?

[strong sedge]

nope

[true ember]

Nop

[dire pebble]

@static sleet

[static sleet]

Where did you make the account, @dire pebble?

[dire pebble]

Pubg new state

[static sleet]

Please be advised that we provide community support only for the global English version of PUBG MOBILE and no other game, @dire pebble.

[dire pebble]

Ok thanks

[static sleet]

You're welcome, @dire pebble.

[analog fable]

When starting to accelerate in Speed Drift, is it only going to speed up by +1?

[sick shale]

There is a chance to accelerate by +3.

[analog fable]

+2 as well?

[sick shale]

Yes. You may refer to the event rules:

[analog fable]

Oh initially I thought that the "Random odds after succeeding" were referring to the odds of the next acceleration

alright I think I got it :) Thanks

[honest silo]

My account has been banned without any reson knowing l did not use any hack or other things please take the problem as soon as possible:ID5683823331

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest silo.

[warped widget]

My country region verification code not received

[quiet shadow]

I spent money on PUBG new state today, but when I played some matches I don't like the game & I uninstalled

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @quiet shadow.

[quiet shadow]

I love pubg mobile

[warped widget]

My country region verification code not received

????

[storm flume]

Please contact the customer service for further assistance, @warped widget. Refer to subpoint 5.4 in #faq for further information.

[quiet shadow]

I got 50k subscribers on my Pubg YouTube channel, how to collect pubg partner title now?

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @quiet shadow.

[mental ingot]

any one here to help me

[sick shale]

Yes?

[mental ingot]

my acc have a ban yesterday and i did not do any thing wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental ingot.

[vast totem]

Hello i still get the Mercenary Set if i complete this mission?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wanton burrow.

[sick shale]

What set? Your question is unclear

[fervent heath]

MERCENARY SET

[dense hatch]

where is the limited uc shop?

[sick shale]

Correct. You will get the Mercenray Coat from the Full Closet IV achievement which its condition is to own 300 permanent outfits.

[sick shale]

You can find it here:

[vast totem]

Gonna take it 😌
https://c.tenor.com/lpdvrhbEuEsAAAAM/dababy-rapper.gif

[icy ore]

I met hacker. What i have to do ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @icy ore. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[indigo quail]

hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @indigo quail. Remember to read through #faq before asking questions in the support channels.

[indigo quail]

My account has been banned How do I remove the ban ؟

[polar marsh]

Please refer to the private message from @polar marsh for further information, @indigo quail.

[pure hill]

I'm from India
I created global account in 2018 season8
I stopped playing after banned in india
Again I logged in to my account and play some matches in global account
Data transfer service from pubg mobile to battlegrounds mobile india is not working properly from last one month because of technical issues
In this time I tried to login to my global account and suddenly unfortunately it's opening like new account.. kindly please help

[past python]

we share the code between friends but only one of my friend completed my one show completed but cannot collect uc why why why why

[feral topaz]

In new state

[night cloak]

@feral topaz Wrong server. We are PUBG MOBILE.

[bold pumice]

Where do you get real support help from in game

[feral topaz]

Can I get a link to the new state server

[night cloak]

There us customer service on the basic settings of the game.

[night cloak]

There’s none. Please contact the in-game support.

[feral topaz]

Okay 👍

[bold pumice]

@night cloak really all I keep getting is a list of robo questions. And when I answer no font help it auto ends conversation

[night cloak]

@bold pumice These are pre-made questions that will guide you to the relevant customer service/article. Make sure to select the options correctly.

[bold pumice]

See robo answers

[modern swan]

my map and resources are automatically disappearing after i restart the game how to solve this ? and i can't even join matches it say internet connection .... :))

[night cloak]

These are automated answers. If you can read the first paragraph, it says, it will upload your data.

[bold pumice]

And bow is that customer service or game support

When we need actual help and feed back

[night cloak]

@modern swan If your phone has low storage/apps that clean junk files or give you free space, you need to deal with those first. Somehow your game data is being deleted.

@bold pumice The phrase means, if it is a server related issue, the devs will patch it. If it is not a server related issue, there are guides they sent that you can follow to fix your problem.

[past python]

we share the code between friends but only one of my friend completed my one show completed but cannot collect uc why why why why

[bold pumice]

The devs will patch it in the future but what about the gear and items lost because of the glitch

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @haughty sparrow.

[haughty sparrow]

Okk

[bold pumice]

@night cloak yeah see no one answers that question because the devs think ohh well they will vet over it their just dollar sings any way

[night cloak]

What is that? Could you elaborate?

[bold pumice]

What about the gear lost because of the glitch how and when do I get it back

[night cloak]

Gear as in?

[flat parcel]

Can you guys fix the bug on the new launched pubg estate where I cant claim any items

[night cloak]

@flat parcel Wrong game.

[flat parcel]

Oh

Where can I report

[night cloak]

In-game.

[flat parcel]

Oh ok thanks

[bold pumice]

@night cloak it crashed during a metro royal round logged back in and lost everything eqquiped

T6 helm t6 chest and pack as well as my gun

[night cloak]

@bold pumice Once you die/exit/lose connection for a Metro mode game, you will lose all the equipped items.

[bold pumice]

It was a glitch on their end not mine

[night cloak]

If there is a glitch, please try to reproduce it, take a screen recording and share in #old. The developers will fix it as soon as possible.

[bold pumice]

And how do I reproduce a server time out

[night cloak]

What should I do with the 930s I want

[bold pumice]

See no help or support at all on this of a solution on how to help get back my I tems

Game is being deleted screw it

[night cloak]

???

[night cloak]

Server time out usually happens when there is an internet error.

[celest shadow]

Can you please elaborate on your issue?

[night cloak]

Creat group If I create a 5 season royal pass will I get it?

If I can not get a royal pass

[celest shadow]

Yes, you can create a group and invite your friends in. If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[night cloak]

How many friends should I invite?

Do we have to play something machi?

[celest shadow]

You can only invite 2 friends.

[night cloak]

Do we need to spend uc to go into it

[celest shadow]

No need at all. You just need to form a complete group if you want to receive the 20 UC rebate.

[night cloak]

Does not give me a royal pass?

[celest shadow]

Yes, you do because you are purchasing the next month's Royale Pass. You get to choose between the Elite RP or Elite RP Plus.

[celest shadow]

It will.

[night cloak]

So it is some sort of discount and nothing else

[night cloak]

Which one should my friends buy?

[celest shadow]

Yes, you can get the Elite Royale Pass cheaper this way.

[night cloak]

I can not guess what I have to do to get it. Can you explain me exactly

[celest shadow]

It is their choice, it does not matter.

[night cloak]

Please explain me properly 🙏

[celest shadow]

You may refer to the Event Rules for further information:

[oblique plume]

@celest shadow Hello, my minor child transferred money from my card to the game without my permission, can I find out how you can make a refund with the provision of checks

[celest shadow]

Unfortunately, a refund is not possible.

[twilit bloom]

I have a proplem my phone is note 20 ultra and the game is runing on 60 fps

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for your device, @twilit bloom. Please feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[night cloak]

Sed bro 🤦‍♂️

[fleet wigeon]

You guys know about this ?
Guessing system how it works
Yes there is Rules about how to play but.. can you explain more

Sorry I didn't put rules

[night cloak]

Just guess. If your selection wins, you get a lot of moni.

[fleet wigeon]

I mean how much do we get

No 3 Rule.

Does prize pool means Total vote the player got or something else

[night cloak]

I do not see the point information is out yet

[fleet wigeon]

Also Am I the only one getting 100LUC. or all the players ?

[tender flower]

You will get 20% of the winning crew points ^_^

[tender flower]

Hide the code ig

[fleet wigeon]

Sorry I understood

[spice rampart]

why pubg new state not working

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @spice rampart.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid willow.

[safe adder]

@stray cove hi

[cyan citrus]

Please state your issue if you require any assistance, @safe adder.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid willow.

[hushed olive]

When I load into a match the game crashes (KRJP) iPhone 11

[cyan citrus]

Do you happen to have a video recording of the issue, @hushed olive?

[hushed olive]

Lemme get one for ya 1sec

[idle heath]

I get outfit from the iphone 13 draw, but not in the inventory ?! Why is that?

[vocal basin]

Team up

[sick shale]

You have to collect it from the mailbox.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @vocal basin.

[idle heath]

There is no mail 😯 @sick shale

[vocal basin]

#activities

#activities my friend play team up

[sick shale]

Can you take a screenshot?

[idle heath]

Of what ?

[idle heath]

Its just showed up and I click ok

[sick shale]

Of your mailbox:

[vocal basin]

How i will band person because he play team up @sick shale

[night cloak]

Report him from the match.

[hushed olive]

@cyan citrus

[frozen wedge]

Can anyone help me ? i dont know why i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen wedge.

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE and restart your device one time.

[cold jasper]

Can anyone help me here?

[hushed olive]

@cyan citrus quick question

[cold jasper]

Can i make pubg mobile to use vulkan api instead of opengl

[floral mist]

i cant change my region

[hushed olive]

In events for the solo games can any device play in em ?

[idle heath]

This is the second gift @sick shale

[night cloak]

Gifts

[cold jasper]

Hey, is there a option to make pubg mobile use Vulkan Api, such as new state

Vulkan gives better performance in game

[night cloak]

Unfortunately no. OpenGL only.

[cold jasper]

Come on

[floral mist]

i cant change my region to pakistan there is error saying link faield

[night cloak]

Contact the customer service.

[cold jasper]

Why do Gfx tools show an option to use vulkan tho, ik that its not recommended, but just to know

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cold jasper.

[cyan citrus]

Only mobile devices are allowed including iPads.

[night cloak]

Maybe they are converting the library. I’m not aware if the app.

[cold jasper]

Ok thanks for the help

Is there a feedback form like something, or should i email my feedback to the cs

[night cloak]

@cold jasper You can leave your feedback in the #old channel. If it is gonna be about vulkan api, I highly doubt it will be introduced. Vulkan is definitely better in various scenarios but the real barrier is the lack of vulkan based libraries/engines as it is so new and hasn’t had the time to fully mature as an API.

[gaunt star]

help me restore access to my 5667012897 account.it was hacked and then banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt star.

[karmic sentinel]

How to join PUBG mobile Arabic discord server?

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for regional communities, @karmic sentinel.

[undone sky]

Kew aso

[river knoll]

I want to change my region

[night cloak]

Pakistan?

[night cloak]

Aloha! How can I help you?

[river knoll]

Yes

My region is uk but I want to change

[serene rose]

Contamination source event has ended?

[night cloak]

@river knoll Oh no, try contacting customer service. Idk why only Pakistani people facing it. Maybe because of a voice pack or something.

[river knoll]

How to contact customer service?

[night cloak]

Fatal contamination?

@river knoll It is on the basic settings.

[serene rose]

And why is this event not showing?

[night cloak]

Look at the date, nob.

[rapid meteor]

When Pubg Mobile x Adidas will come to the global version?

[serene rose]

It's 14/11 but the events are not showing

[night cloak]

@rapid meteor It is likely a KR version exclusive collaboration. But you can find all info on #news.

@serene rose So sad. Using vpn?

[astral raven]

Hello, the number of kills in this melee mastery achievement isn't adding since yesterday, even if I kill with melee weapons in classic or quick match games.

[serene rose]

No

[pliant cliff]

@lime juniper

[night cloak]

Aloha! How can I help you?

[pliant cliff]

Hi today at morning i downloaded pubg new state when i am opening the game at loading game is crashing can you help me

[night cloak]

@pliant cliff That is unfortunately a different game.

[pliant cliff]

Ok thanks for replying me

[frigid dawn]

I want you to help me

My account

[night cloak]

Yes?

[frigid dawn]

Is

[night cloak]

Banned?

[frigid dawn]

BAnDED

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid dawn.

[humble urchin]

Is there a way to have default helmet in the menu?

[flat meteor]

Does anybody have Group RP purchase perk code?

[sick shale]

No, this isn't possible.

[vernal junco]

Use #activities

this is for community support for pubg mobile.

[vivid jungle]

Hello, @lime juniper I have a question regarding the "ATrip To The Past" event.

You ask to share the videi created in the comments but the problem is that Youtube reviews them as spam and make it so that it is not visible.

how are you going to do it ?

[pure hill]

I'm from India
I created global account in 2018 season8
I stopped playing after banned in india
Again I logged in to my account and play some matches in global account
Data transfer service from pubg mobile to battlegrounds mobile india is not working properly from last one month because of technical issues
In this time I tried to login to my global account and suddenly unfortunately it's opening like new account.. kindly please help @night cloak

[night cloak]

I hit conquerer last season but it says ace mahn

[sick shale]

Last season? Rating points get deducted when a new season starts

[grave mason]

Hi Guys I made a new logo for PUBG mobile YouTube channel can you help me out to send it to the main in game supporters

This is the logo for YouTube channel

[sick shale]

For your channel?

[grave mason]

Nope For Official PUBG mobile YouTube channel 😂 I think that's stupid to ask

Can I send it

This is a good logo and idea

[sick shale]

PUBG MOBILE official design team will create assets for the social media accounts. @grave mason They will not take such resources from the community

[grave mason]

Oh well thanks 😅♥️

[storm gull]

hihi can smone help me w the uc event my code is PON692GJ

[cyan citrus]

Please use #activities channel for such in-game activities, @storm gull.

[storm gull]

oh sry lol smone told me to go here

[thick beacon]

when is the pubg new state mantinace gona be done?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @thick beacon.

[thick beacon]

bruh

[fossil prawn]

Is there any other way I can appeal to tencent? I purchased the koenigsegg car skin yesterday. I got two (2) redeem coins so i proceeded to purchase the Jesko first, then I changed it to Gemera but instead of getting Gemera, I still got the Jesko. I sent an email to them but i just seem to be getting automated replies 🥺

[cyan citrus]

You may try to contact customer service in-game for further assistance, @fossil prawn. The email is only meant for general queries and cheater reports.

[jade ermine]

Does New State have controller support?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @jade ermine.

[jade ermine]

ok

[elfin sand]

I swear pub g is the only game you can spend 350 dollars and get absolutely nothing

[fossil prawn]

I didnt notice they replied to my query in-game. Thank you for replying 🥰

[cyan citrus]

You're most welcome, @fossil prawn. Please do come back again, should you require assistance regarding something else.

[flat meteor]

Group RP purchase perk ID: 9NPFZ4QV

[cyan citrus]

Please use #activities channel for such in-game activities, @flat meteor.

[elfin sand]

I swear if I get this new Koenigsegg I'm never buying a nother thing on this game it's a waste of money i only have to pay 150 more on top of the 150 i spent already so that's 650 between McLaren and this new car i didn't get the McLaren though thanks pub g for being so awesome

[cyan citrus]

That is totally luck based, @elfin sand. This is not something we can help with. If you have feedback regarding the game, please feel free to use #old channel.

[night cloak]

Hi so i bought this royale pass and it dosent show in my inventory is it normal??

<@&481161015728406538>

[celest shadow]

After forming a group, a Royale Pass Upgrade Card will be sent to your inventory within 2 hours and a UC Perk will be sent to your in-game mail. If the group is not full at the end of the event, the Royale Pass Upgrade Card will be sent to your inventory within 24 hours.

[night cloak]

Gyroscope doesn't work i have Huawei P40 Lite.Why?

[elfin sand]

Nah i got nothing else to say

[hollow zephyr]

help?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hollow zephyr.

[hollow zephyr]

where do i get help for new state

[cyan citrus]

Feel free to browse the internet, @hollow zephyr. We only provide community assistance for PUBG MOBILE.

[cyan citrus]

You may need calibrate gyroscope through your device settings.

[tulip brook]

Hello, I had an account in your game a couple of years ago, but I didn't have time to link it to anything and it just exists, can I restore it? (I use a translator)

[cyan citrus]

You will need to have access to the social media account linked to the game, @tulip brook.

[tulip brook]

I say that's what I didn't tie anything to him.

[cyan citrus]

Was that a guest account, @tulip brook?

[tulip brook]

Yea

Yes*

[cyan citrus]

Unfortunately, you cannot recover a lost guest account, @tulip brook. Feel free to create a new account.

[tulip brook]

Okay, thanks.

[cyan citrus]

You're most welcome, @tulip brook.

[elder zodiac]

Hi

Please where can i find other discord servers (PUBG MOBILE FRANCE)?

@cyan citrus

[celest shadow]

Please refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Is there a way I can turn on deathcam?

Or is it not available for mobile?

[elder zodiac]

🙏🏻

[cyan citrus]

You can enable it through your Basic settings in-game.

[indigo marsh]

Hi, my account was linked with apple id not mine, can u unlink?

[storm flume]

Please contact the customer service for further assistance, @indigo marsh. Refer to subpoint 5.4 in #faq for further information.

[indigo marsh]

??

Do you have arabic support?

[hushed olive]

@cyan citrus the offload thing didn’t work

[night cloak]

I can’t find it haha

[hushed olive]

Now when I try to change my controls it crashes too

[cyan citrus]

That should be available under Features.

[night cloak]

I’m on an iPad

[cyan citrus]

What is your iOS version?

[night cloak]

Doesn’t seem to be there

[cyan citrus]

Please mention your device model.

[night cloak]

iPad 5th generation

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @night cloak. Restart your device and see if it will make any difference.

[hushed olive]

15.0.2

[night cloak]

I’ve tried that

Would it be in another section?

[hardy root]

I got muted for 7 days for sending the UC team code to a friend in messages.

[cyan citrus]

Please try to reset your device settings one time. You can do it through settings > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and see if it will make any difference.

If the issue still persists, you may need to reinstall the game completely.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[fringe parrot]

Plisss

i win iphone 13 pro max and how take it

[hardy root]

Where do i go?

for that

[cyan citrus]

You can do it through device settings > General > iPad Storage > Tap on PUBG MOBILE, tap on Offload App.

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[fringe parrot]

i win iphone 13 pro max and how take it

[hardy root]

Okay thanks.

[cyan citrus]

You're most welcome, @hardy root.

[fringe parrot]

Bunk

i win iphone 13 pro max and how take it

@cyan citrus

[celest shadow]

Which event did you win the iPhone from?

[celest shadow]

Congratulations. Have you filled in your contact information yet?

[fringe parrot]

Yes

And what should i do more?

[celest shadow]

I recommend that you read the Event Rules for further information. Click on the "?" option. If you have any other questions, please do not hesitate to let us know.

[fringe parrot]

I already read that

And filled the contact information

So do you know how to take it?

[night cloak]

Huhh?

@celest shadow

[light meteor]

i need support

i need remove my mail link

how

[cyan citrus]

You cannot change or remove third linked email and phone numbers at the moment, @light meteor.

[night cloak]

Why was my message deleted?

[celest shadow]

The customer service will contact the winners of the iPhone before 30 November 2021 to confirm their shipping addresses. Prize delivery will be arranged within one month after confirming the shipping address. Please make sure that your contact information is accurate and that you respond to the customer service when they send you a message. Otherwise, if you are unable to confirm your contact information with customer service, you automatically forfeit your right to the prizes.

[night cloak]

Pretty sure i didn't say anything bad

[indigo marsh]

Why Pubg New State doesn’t work?

[fringe parrot]

Where the customer service contsct me?

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak and @indigo marsh

[night cloak]

Is there another server for new state?

Discord server*

[celest shadow]

You can browse the Internet for this.

[night cloak]

Bruhh yes or no would be enough 💀

But ok

[fringe parrot]

Where the customer service contsct me? @celest shadow

[celest shadow]

Either in-game or through your contact information. You should check every day.

[celest shadow]

We are not responsible to provide you support for another game.

[fringe parrot]

Okey thank

[visual bobcat]

Hello I need help I bought 12000 UC and I didn’t received it yet

[night cloak]

Ayo we have same pfp

[glad crest]

@cyan citrus
I am not violating any rules and regulations of your game
My account got ban because of network issues
I am 100% sure that's a mistake to ban my account.

So please i request you to unban my pubg account

My pubg mobile id:5238317203
My character id: VSvVEiN

Please Pubg Mobile,Unban My Account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad crest.

[jade ermine]

How do I trust the test server?

[night cloak]

I’ve found the death replay but sometimes I have games where it doesn’t show up after I’m killed. Why is this?

Some games it does others it doesn’t

I’m coming across a lot of hackers in the game so I need it running all the time

[spark raft]

What is the word ace?

[trail moon]

#questions

[night cloak]

Just wish people played the game properly Instead of using hacks. Auto-aim and x ray is most common 😫

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[trail moon]

@storm flume

[thorny parrot]

💀

[pallid briar]

Please use #discord for such inquiries, @oak jackal. Also, please state your issue there.

[pallid briar]

Could you please elaborate?

[pallid briar]

Where did you purchase it from?

[pallid briar]

Next time please have off-topic conversations in #chat instead.

[pallid briar]

Do you require any assistance, @trail moon?

[unreal hull]

What happened to this event ??

[cyan citrus]

The event may have ended, @unreal hull. You can still collect and redeem the items.

[unreal hull]

But look at the date mentioned in the event, it has an expiry date of 14-11-2021

[cyan citrus]

The event is still there and you can collect all the points, @unreal hull. What seems to be the issue?

[unreal hull]

I can't collect the the last 150 points

[cyan citrus]

Tap on that option and you should be able to collect them, @unreal hull.

[past python]

hello can we change the country in pubg before time coz my friend change my country by mistake now i cant change back is there another way

[sick shale]

Before the cooldown period ends? It's not possible

[edgy blade]

hello . for some reason i can't find a game estimated queue time is like 5 mins and it goes beyond that . is there a fix for that ?

[cyan citrus]

Please mention your device and server, @edgy blade.

[edgy blade]

oneplus 5 . my server is set to Europe and the region is automatically set to Iraq

[night cloak]

Are you playing FPP?

[final mason]

How to unbind third link from pubg any idea?

[edgy blade]

no . TPP

[brazen hearth]

MERHABA
emülatörde youtubedekı her vıdeoya bakmama ragmen
atla zıpla lot yap tusları
calısmıyor

[night cloak]

If possible could you share a screenshot of the wait time?

[edgy blade]

i'll queue up and show you

[night cloak]

Maalesef emülatör desteği sağlamıyoruz.

[night cloak]

Take your time.

[brazen hearth]

peki nasıl çözum saglıycaz ?

[vernal junco]

Lütfen İngilizce yazın veya bir çevirmen kullanın. Bu sunucu sadece ingilizce kabul etmektedir.

[vernal junco]

Hello, Log out of your account, exit the game and clear some storage on your device, then log in again. Before logging out, please note that if you are playing as guest, logging out might erase your progress. 4. Tap the Repair Button on the right side of Login screen to repair PUBG MOBILE.

[edgy blade]

just routine repair?

[vernal junco]

Yeah.

[vernal junco]

If the issue persists after a routine repair, please tell me.

[edgy blade]

will do

[vernal junco]

• Region change is only allowed once every 60 days. Therefore, please select the in-game country/region accordingly.
• If you have selected a region from the European continent while creating the account, you will not have an option to change the Country/Region.
• Due to copyright or other issues, certain items and events will not be available depending on your country/region settings.
  Please follow the steps listed below to change the in-game region:
  Go to Lobby --> Settings ---> Basic--> Scroll down to the bottom --> Find the Change Country/Region option

The system will automatically detect your current address. You'll be able to change region only if you are currently residing in that region. e.g. If you are in the US, it shows the US as an option. If you need to make any changes, you must return to the country/region where you currently reside.

[rapid ocean]

hey i’m in pst and idk if the server maintenance was extended but on my end it is

[vernal junco]

For New state?

[edgy blade]

same thing happens i'm pretty sure it has something to do with the region

[tired fractal]

@lime juniper
Something changed on my ban? after 268 days showing ban pan as my avatar again? Also ban reason "using tools to modify the game" ?

[lime juniper]

I noticed that the ban avatar indicator was missing, so I asked why and got the engineer to correct it.

[tired fractal]

And confirm again on 2031 my account will still be locked?

[tired fractal]

Alright, thank you

[lime juniper]

At the moment, it is set to remain suspended, but this policy may change as the years pass by (not all games are live after 10 years).

[tired fractal]

Thank you!

And because of this ban i can not receive prizes from #events ?

[lime juniper]

It will be evaluated individually.

[tired fractal]

Alright

[west light]

why did maintenance time go from 7 to 9

[night cloak]

Hello, how do I see what region i'm in? It is not showing for me

[pallid briar]

Could you provide a screenshot of your basic settings?

[pallid briar]

There shouldn't be any maintenance in PUBG MOBILE as of now.

[west light]

I mean new state

[sullen maple]

Hello where to report players using glitch

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE.

[pallid briar]

Please report them using the built-in report feature in-game.

[glad swallow]

Regarding the event of Liverpool bag being today, 12/11, it's supposed to be added today..Is that completely canceled or will be add with th upcoming hours?

[pallid briar]

You may refer to this message below. No ETA at the moment but you can keep an eye out on #news for future announcements.
#news message

[lofty locust]

Hey

How can I know how many my friends did enter via my link from giveaway?

[glad swallow]

Ty alot for ur replying 😍

[pallid briar]

You're welcome!

[lofty locust]

May honor will help me ? :DD? @pallid briar

[pallid briar]

I believe you can't know how many entries your friend has.Your friend just needs to have minimum of one entry if I recall correctly. Otherwise you can ask in #discord for more clarification and instructions.

[civic pivot]

Why does this game lagg freeze at 20 ping with 12 pro max also on 5G its hanging freezing .. there is something wrong totally

[dry vessel]

Pls help unban me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry vessel.

[cerulean scroll]

Kindly read #faq 4.6 and 4.7

[deep quest]

i can't message in thread

@thin halo pls help sir

[runic ice]

Hello dear Developer­s, I have such a pro­blem explaining tech support I
can't, I turned to the VK developers and they gave me your link, I was
hacked somehow, I do­n't know how, but th­ey hacked the problem is not that I
was hacked, the prob­lem is that I was gi­ven a ban for 10 yea­rs, I restored
access to my account, but they managed to bind their VK acco­unt, I tried to
get rid of unwanted guests, but I couldn­'t untie it, tech su­pport couldn't
help me, and I saw a video on Youtube wh­ere I could get bann­ed for 7 days
With the help of Par­allel Space, and I thought I would put someone else on
the untying I will get a ban for 7 days and I will be able to get rid of
this account, but un­fortunately I got a ban not for 7 days but for 10
years, what should I have done, tell me dear developers, your technical
support did not help in any way in this situation I had to act myself and
for this I was punis­hed, please help me here is my ID:562997­4867
Nickname in the game ts COCO
Look at all my games I've never played with cheats, and I ha­ven't used any
programs
I have invested so much money and time in this game, if you don't help, I
won't play this game anymore, Please hel­p, thank you for your attention!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic ice.

[thin halo]

Please update your Discord to the latest version.

[edgy blade]

why am i having trouble getting into a game on an emulator?

[thin halo]

We are unable to provide assistance for emulators. Regarding your question, is it the matchmaking time? If so, it's possible that the matchmaking time for emulator players is higher since there are lesser emulator players for the game.

[edgy blade]

so should i just wait and see what happens?

[thin halo]

Most likely. You can try playing the Erangel map. I cannot guarantee that you'll get a short matchmaking time.

[edgy blade]

the thing is it shows i have 4 out of 4 people but it doesn't start

[thin halo]

The matchmaking shows 4/4 for your team but gathering players for different team to start a match can take time.

[edgy blade]

ah i see thank you for responding

[thin halo]

You're welcome.

[fallow geyser]

HOW DO I TURN OFF THE ADD FOR THE PMSC ON THE RIGHT SIDE OF THE GAME!!! IT"s INCREDIBLY LOUD AND I DON'T WANT IT THERE>

[night cloak]

Can i change my server to Middle east without waiting 60 days? My friend accidently change it to asia

[midnight ginkgo]

Help me plz guys my account in pubg hacked

[edgy blade]

don't think so you have to contact the support i think

[night cloak]

I already contact the costumer service

Im still bronze in asia server bruh

🗿

[edgy blade]

you need to wait for them or wait for 60 days

[night cloak]

Yeah

60 days

[midnight ginkgo]

What about me

No one can help me 🥲

[night cloak]

Can you log in into your account?

[midnight ginkgo]

Yes i can

[night cloak]

Maybe make a new google or facebook account and bind it to ur pubg account

And unbind the hacked one

[midnight ginkgo]

Hack take all

Emil and face and twither

[night cloak]

Make a new one

And bind it to ur account

[wind pagoda]

I need help ☹️

My account has been banned for a day because someone kept using my account from a different device. I only use facebook to log in to my account while the other person uses email. Is it possible if you could help me unlink the email that’s been linked to my account? I would really appreciate that. Because i really don’t want my account to be banned again. Please help me out. I spent so much money on the account

[storm flume]

Please contact the customer service for further assistance, @wind pagoda. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Do you still have access to your PUBG MOBILE account?

[feral forge]

Your only option is to wait for the 60 days cooldown.

[wind pagoda]

Yes its gonna be unbanned in 2 hours

But the person who can access it is planning to do something that will get my account permanently banned. That’s why i really need help. I want that email unlinked with my account before it’s too late

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @wind pagoda.

[autumn ivy]

Do you guys provide new state support here? If not where can I find the official new state server

[midnight ginkgo]

I only can open my account she change all

[feral forge]

We only provide community support for the English version of PUBG MOBILE here, @midnight ginkgo. For other games, feel free to browse for it on the internet.

[golden tendon]

Is there any reason I cannot use premium coupons? I'm fairly new to the game and have 8 of them but I can't use them.

[feral forge]

Do you have a login method linked to your game account that the unauthorized person has no access to?

[feral forge]

Premium Crate is currently unavailable. It should come back after the Custom Crate ends.

[night cloak]

So i can't push my rank on middle east server?

[midnight ginkgo]

No i dont have she change all

[golden tendon]

Just curious, Is there any date of when that would be? Or is it just a whenever it happens?

[feral forge]

Unfortunately, you cannot.

[midnight ginkgo]

I have photos for my account

[feral forge]

If you do not have access to at least one of the login method that is linked to your game account, the customer service in-game is not likely to be able to assist you.

[midnight ginkgo]

I send too customer service all photo and linked

[feral forge]

You may refer to this countdown:

[feral forge]

The in-game customer service can only provide assistance to unlink unwanted social media from your game account that you have no access to, but that requires you to have access to at least one of the login method that is linked to the game account which the unauthorized person has no access to. And if you do not, they will not be able to assist you in any way, you may need to create a new account to play the game.

[spark raft]

Pubg New State has very big errors, I hope to fix them

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @spark raft.

[spark raft]

Is there a server for New State

<@&481161015728406538> ...

[feral forge]

Feel free to browse for it on the internet, @spark raft.

And please be advised that the moderator role mention is only reserved for server related emergencies.

[spark raft]

Ok thanks

[autumn ivy]

Right. Thank you.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[night cloak]

hello why does the liverpool fc backpack event doesn’t show up when i click it

[slender jasper]

Yess Camila

[reef tendon]

How to get this support stat

[pure hill]

@feral forge I'm from India
I created global account in 2018 season8
I stopped playing after banned in india
Again I logged in to my account and play some matches in global account
Data transfer service from pubg mobile to battlegrounds mobile india is not working properly from last one month because of technical issues
In this time I tried to login to my global account and suddenly unfortunately it's opening like new account.. kindly please help @Sixy

[fringe parrot]

Suupoort

@celest shadow

I'm here Agar and why I was 1 yesterday

[heavy vortex]

Click on Contact information to provide your details to the customer service. @fringe parrot

[celest shadow]

These are the prize winners of today.

[fringe parrot]

Ahhh I thought I was going to get fired or something contact written to me

[delicate tide]

Is there a way I can get a hold of someone who can actually show me what caused my account to be banned for 10 YEARS. I haven’t played in months and I log on to see I’ve been banned for “illegal services” or something like that. I go to try and see what happens and I get nothing but: sorry nothing you can do bye. I sent an email to the provided address and I got an automated response saying to look in game. It’s giving me the run around. I put a decent amount of money in my account for it to be randomly banned. Is there anything I can do??

[soft mica]

Hey can anyone help me i want to join the pubg new state server

[delicate tide]

Is there a way I can get a hold of someone who can actually show me what caused my account to be banned for 10 YEARS. I haven’t played in months and I log on to see I’ve been banned for “illegal services” or something like that. I go to try and see what happens and I get nothing but: sorry nothing you can do bye. I sent an email to the provided address and I got an automated response saying to look in game. It’s giving me the run around. I put a decent amount of money in my account for it to be randomly banned. Is there anything I can do??

@velvet smelt

@lime juniper

[soft mica]

[delicate tide]

Why ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate tide.

[feral forge]

Feel free to browse for it on the internet, @soft mica.

[soft mica]

Also@feral forge i have to report something

[soft mica]

I did

I didn't find it

[soft mica]

Some guy is just being toxic to me for no reason

I'll send proof in dms

[feral forge]

We are unable to assist you in this regard as we are not affiliated with PUBG: New State. It is a different name.

[soft mica]

All rights at least where can i find it?

[feral forge]

You can easily find it by searching it on the internet.

[soft mica]

I'll try again thanks

[past python]

in new state my facebook i cant link how to fix it

pubg new state i cannot link my facebokk how to fix it

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @past python.

[ionic slate]

Hey yall i got a question

Does the character skin increase anything or its just for looks?

[celest shadow]

Which one are you referring to?

[ionic slate]

One second

Does any of those? @celest shadow

[celest shadow]

The color represents the rarity of the outfits. Purple is Epic, pink is Legendary, and red is Mythic which is the rarest. It does not increase any statistics and is only for cosmetic purposes.

[ionic slate]

Got it, i appreciate the fast reply @celest shadow

[silent ravine]

can I ask about pubg new state here or.. is there a different server for that)

?*

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @silent ravine.

[sweet citrus]

Help

Why my comment is deleted for pubg mobile trip to past competition

https://youtu.be/rtM3Xxb2hSE is my video for the competitiob

[storm flume]

Please do not use languages other than English, @soft sand. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[soft sand]

Someone hacked my account and linked his Twitter in my account, anyone know how to fix it?

[round hill]

ok

[storm flume]

Please avoid going off-topic, @round hill. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @soft sand. Refer to subpoint 5.4 in #faq for further information.

[round hill]

.......

[fringe parrot]

@celest shadow

If I am not contacted before November 30, I can contact you or write to you where you can contact me

[proven gust]

Any1 here to help?? @everyone

[green mantle]

Is there any way i can check my previous bann status ?? Hacker banned my account i want info. Pls help

@celest shadow

Hacler has linked his fb and twitter to my account i have my gmail and phn number linked can anyone help??

[proven gust]

any1 knows about this? 7 days then now 30 days!!!

[heavy vortex]

@ocean walrus advertisement^

[proud matrix]

Yup@heavy vortex

[fringe parrot]

If I am not contacted before November 30, I can contact you or write to you where you can contact me

[celest shadow]

If you are not contacted within a reasonable time span, you can contact the in-game customer service before November 30.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further instructions.

[fringe parrot]

Okeyy

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @proven gust.

[proven gust]

@celest shadow Dm pls

[celest shadow]

We only recommend that you purchase UC in-game or through https://www.pubgmobile.com/pay. Any others are not recommended and may risk an account suspension.

Unfortunately, there is nothing we can do to help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frosty geode.

[meager pumice]

Any new event for collecting limited uc, or new event with popularity reddem incoming?

[meager pumice]

@celest shadow

[celest shadow]

You may keep an eye out for #news for upcoming events.

[meager pumice]

Oke tnx

[terse zealot]

i need help

[cyan citrus]

Please mention your device, @terse zealot.

[exotic axle]

I don’t have the car while I’m parachuting and I don’t Have it in spawn island as well
I have equip it already

[terse zealot]

pc

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @terse zealot.

https://gameloop.com/.

[vagrant tulip]

Then 1 year if you made a refund 1 more time

[celest shadow]

The parachuting effect for the Koenigsegg vehicle finish is only available for the Mythic tier.

[exotic axle]

Oh I see
Same for the spawn Island ?

[proven gust]

What u mean refund 1 more?

[celest shadow]

Yes, that as well.

[exotic axle]

Ok thx

[ionic slate]

Guys

Which bonus exactly?

When or how do i redeem the 70rp points

[heavy vortex]

In next rp.

[ionic slate]

Automatically?

[heavy vortex]

When the new rp arrives, you can redeem these from the same event page.

[ionic slate]

Oh okay got it, thanks

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[opal pasture]

My account has been hacked and they linked their account to Game Center. What should I do ?

[storm flume]

Please contact the customer service for further assistance, @opal pasture. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

21k uc no hellfire UAZ , a rip off

Got more than 1500 temporary ump45?

[cyan citrus]

That is totally luck based, @night cloak. Unfortunately, this is not something we can help with.

No. That's not true.

[night cloak]

94.92% epic chance ? It should mention that 99.999999% is temporary items

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I need help my account what problem

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[atomic pawn]

Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use any type of cheats in the .game, please help as soon as possible I have a problem and I hope that you solve it, my account has been banned for 10 years and I want to restore my account, I can assure you that I did not do any kind of fraud and I hope you to remove the block on my account as soon as possible, I hope you to respond because I have paid real money into my account, plus you do not want to make any damage to your customers, I highly appreciating your efforts to get back my accoun
ID: (5421812834)
My name in the game: (آلジمـلگ)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic pawn.

[zinc nimbus]

My whole game is blurry, even in gameplay

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @zinc nimbus.

[night cloak]

This is new state , different game , different creators

[cyan citrus]

This option may not be reversible, @ionic slate. You may try to contact customer service in-game for further assistance.

[dense hatch]

how do i redeem the GameLoop cdkey in PUBGM?

[cyan citrus]

You may refer to that notice. This usually happens when your account is currently in EEA and you do not agree to transfer your data outside the EEA through the option available in your Basic settings. Unfortunately, this is not something we can help with in any way. You may try to contact customer service in-game for further assistance.

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[raven epoch]

hello, why in the event with the iPhone, the winners are some bots who did not practically play the game, another deception?

[median shale]

My account got banned without any reasons

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median shale.

[raven epoch]

hello, why in the event with the iPhone, the winners are some bots who did not practically play the game, another deception? noticed by the ark clan

[sterile reef]

hello, why in the event with the iPhone, the winners are some bots who did not practically play the game, another deception? noticed by the ark clan

@polar marsh hello, why in the event with the iPhone, the winners are some bots who did not practically play the game, another deception? noticed by the ark clan

[green mantle]

I have twitter gmail and phn linked to my acc. But hacker hacked my Facebook and is using my account how can i unlink it pls help 🥺

@celest shadow how can i unlink Facebook

[raven epoch]

@celest shadow hello, why in the event with the iPhone, the winners are some bots who did not practically play the game, another deception? noticed by the ark clan

[green mantle]

@cyan citrus pls help

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @green mantle.

[cyan citrus]

That's your personal opinion, @sterile reef and @raven epoch. If you don't require assistance regarding the game, please move to #chat for such discussions.

[green mantle]

Ingame support doesnt respond to me

And what if hacker bann my account?

Isnt there an immediate solution to this

I can provide uid and all prove all the access

[cyan citrus]

Your account security is your own responsibility after all, @green mantle. As of customer service, a delayed response can be expected due to enormous number of requests every day. Unfortunately, this is not something we can help with through the community in any way. Please wait patiently for their response.

[clever drum]

Hi sir my pubgm global id hacked

[storm flume]

Please contact the customer service for further assistance, @clever drum. Refer to subpoint 5.4 in #faq for further information.

[clever drum]

My pubg account hacked please help me

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @clever drum.

[clever drum]

Yes I did but no response

I'm physical challenged person playing with one hand ✋

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @clever drum. Unfortunately, this is not something we can help with through here in any way.

[clever drum]

Some pakistan guy hacked my Facebook account

I try in game support but not responding

I have proof my account hacked

[cyan citrus]

Please refer to my previous response again, @clever drum. We are unable to help you in any way with compromised accounts through this platform.

[clever drum]

So can I do

[green mantle]

Useless

[clever drum]

Hello

Any one help me to reach out official pubg my pubg account hacked

[cyan citrus]

You have already been answered, @clever drum. Now, please move to #chat and avoid cluttering the support channel.

[rough cradle]

https://youtu.be/kZdMEuH7aaI

Ban him

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rough cradle.

[past python]

same problem we have joined but it show empty

yesterday also samee problem again today also

[frank rain]

Help me so every time I get Into a car I always get killed bc of this glitch you enemies can kill be easily

My head is sticking out they can get a easy head shot

This glitch made my rank go all the way back down while ranking

[brisk harbor]

Hello my friend, how are you? I need help. My account is banned 10 years. I need help recovering. I am an added player. I agreed to the user agreement inside the game. I did not play as a hacker, and the system banned me by mistake. ID5216958152

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk harbor.

[past python]

where is our solution i nearly lost 200 uc from the event

[sweet citrus]

help

[past python]

it show in my friend account we are join but not in my account

[lofty locust]

Android phone but how app store?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lofty locust.

[night cloak]

Where’s prime?

Can’t see it anywhere

[soft fox]

Hi need help

Regarding (#we are 1)

@static sleet

@celest shadow

[cyan citrus]

Please mention your device.

[cyan citrus]

Could you please add more details?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @frank rain. You can also submit a report in #old in compliance with the channel's pinned instructions.

[soft fox]

I was on the top in kill race and meanwhile after 1 minute i check other person is on top with 1500+ kills

Pubg is also helping there people's for wining!!

@cyan citrus

[cyan citrus]

Please share a screenshot, @soft fox.

[storm flume]

Please do not use languages other than English, @solid blaze. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[soft fox]

Check dm

[cyan citrus]

You can send it here, @soft fox.

[soft fox]

Ok

I was on the top

After my 2 matches

[solid blaze]

How does he not allow me to unlink the hacker's Twitter until 21 days ago at this time he can do anything with my account and he can ban my account Where are the human rights Where is the safety in the company This is nonsense

[sick shale]

It is your responsibility to safeguard your login credentials.

Please contact customer service for further assistance in this regard. We are unable to assist with that through the community in any way..

[soft fox]

@cyan citrus

[solid blaze]

@sick shale How can I contact customer service directly?

[sick shale]

According to your screenshot, It shows that you're on top 2-10. Where's the issue?

[soft fox]

I was on first

But now on 2nd

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @solid blaze.

[soft fox]

How

[sick shale]

First one has a higher score than yours.

[soft fox]

I check before 5 minutes i am on top but after i play 2 matched he is on top with 1500+ kills how explain plz!

Is it possible to kill 1500+ in 2 matches?

[sick shale]

It takes some time for the leaderboard to refresh.

[soft fox]

Sorry i am not agree with you

How refresh in 1500 kill

Even for me refreshing after every match

[sick shale]

First player might have reached this score few days ago but entered the leaderboard after his completion progress has been calculated or the leaderboard got refreshed today. @soft fox that is very normal

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Can you tell me in how many uc upgradble vehicle luck reaches 100% ?

[soft fox]

@sick shale i believe that you know the rules for this tournament better than me
First of all no one can enter the score pubg mobile is updating after every match for each player and second thing leader board is updating after every match

[soft fox]

I am shocked that pubg support is giving that type of reply

[sick shale]

I am not aware of this event at all, but I'm replying you based on my experience on previous events which have similar systems, etc.

FYI, we moderators are not affiliated with the customer support team. Should you have any further concerns, please contact the customer service via in-game settings.

[soft fox]

Dear, no one is replying from customer service

Every time they just close the chatd

Chats

Before i was thinking now i belive that pubg is helping there people to win

[sick shale]

Are you referring to this?

[foggy river]

After a season in pubg.in account overview will it show the highest tier reached in previous season or the tier in which the season ends

[soft fox]

Like other tournaments pubg official is also doing the same helping there people to win the tournament

[sick shale]

This?

[soft fox]

Is this a official pubg mobile discord? @cyan citrus @sick shale

[foggy river]

No I mean
I have reached ace master and after rushing I reached ace 4556 pts
On next season which tier will be displayed ace master or ace in squad

[sick shale]

Your rating points will be deducted next season.

[sick shale]

Yes, it is.

[grim sandal]

Can anyone join my RP group purchase Group Please... ID:QYHR46JM

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @grim sandal.

[grim sandal]

It's Urgent

I need a member fast

[soft fox]

I belive you will not help for this case is there any official pubg discord for customer Service

[foggy river]

Ok I know that
I mean that on the season if some one checked my previous tier will it show the higest tier I reached or the tier in which iam at the time of season ending

[soft fox]

Any one know any official pubg customers service discord?

[cyan citrus]

There is no Discord server for the customer service, @soft fox. You can contact them only through in-game.