questions

[proper flax]

There is only an in-game ID.

[cyan citrus]

It is your own responsibility to safeguard your login credentials, @proper flax. Unfortunately, this is not something we can help with.

[proper flax]

Where can I write a letter to the developers, maybe they can help with this problem?

[cyan citrus]

You cannot, @proper flax. You can try to contact the customer service through in-game.

[proper flax]

Through the game, I don't get the answer I owe.

[zinc mulch]

How to login in beta testing game, after downloading it from invite mail

[storm flume]

Please do not use languages other than English, @proper flax. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

We are unable to help you any further in this regard.

[coarse ocean]

How do I install pubg global version?

[cyan citrus]

You can download the game from Play/App store or official website, @coarse ocean.

https://www.pubgmobile.com/.

[coarse ocean]

This link doesn't heads to the downloading area

[cyan citrus]

You may select one of the available options, @coarse ocean.

[coarse ocean]

I can't see any of these option from the link

[cyan citrus]

Where do you reside, @coarse ocean?

[coarse ocean]

India

[cyan citrus]

We are unable to help you, as the game is currently not available in your region, @coarse ocean.

[sterile mulch]

How can i change my region to Pakistan?

[coarse ocean]

Isn't there any other options to download the game?

[cyan citrus]

You can do it through your in-game Basic settings > Account. Are you facing any issues while doing so?

[cyan citrus]

No. Those are only recommended options.

[sterile mulch]

Yes.. when I'm trying to change my region to Pakistan it gives parameter error

[coarse ocean]

[storm flume]

Please contact the customer service for further assistance, @junior vine. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

@split wharf, VPN usage is not recommended. Please do not encourage other players to do it.

[junior vine]

Good evening dear PUBG Mobile developer. I didn’t play pubg mobile for three months, then after three months I wanted to play I went to play and my account wasn’t stolen and tied it to another social network. Previously, it was tied to my mail [e-mail] and it was untied, please help me get my old account back. I hope you can help me. Here's my ID: 5613817245

[coarse ocean]

I do played the game, but now I'm unabe to play it. (In India)

[split wharf]

I said only to open pubg site through VPN not game

[cyan citrus]

Please try to log in to the game with third linked email and attempt to change your region again.

[sterile mulch]

I also tried this bht unable to do so

Here is the ss

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions, @sterile mulch.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[subtle perch]

Hello
Please any help in my problem

My problem as the follow :
Initially, the Twitter account was hacked I went to Twitter technical support My account and insurance have been successfully restored Then I took advantage of the hacker and logged into my account on Babji on Twitter An email has been linked to him And enter daily and add friends And remove it to friends and play And everything works I am currently opening an account Via Twitter and Facebook He also opens the account by email Technical support has been contacted And send them everything they need The bill for charging the game ID number The date the account was created, the accounts that I entered and are difficult to access Through the hacker, but there is no help from technical support, and I I do not know how to find a solution to the problem I don't know how to unlink the hacker's email

[cyan citrus]

Please understand that we are unable to help players with compromised accounts through the community, @subtle perch. You will need to provide the required information to customer service. Otherwise, they may be unable to proceed.

[devout quartz]

Hi, how do i get roles?

[cyan citrus]

Please use #discord for Discord-related questions, @devout quartz.

[devout quartz]

Thanks

[last viper]

@cyan citrus If the customer service inside the game does not answer, what should I do?

[cyan citrus]

For account related issues, only customer service in-game can help you,@last viper. There is no other way.

[last viper]

I emailed them 10 days ago and got no response

[cyan citrus]

You can send them another message as a kind reminder or contact them again, @last viper. This is not something we can help with in any way.

[last viper]

Does this mean that I lose the account and delete PUBG, or is there a solution?

[cyan citrus]

Your account security is your own responsibility after all, @last viper. You should never share your login credentials with anyone and use two-factor authentication. Again, not something we can help with. The only available solution is in-game customer service.

[last viper]

I did not share anything with anyone. I was hacked by a hacker. Anyway, thanks for your time. It seems that no one of you is helping the players, knowing that I spent a lot of money on it but it's okay

[hushed girder]

Hi sir @cyan citrus Does we don't have permission to upload 1.7 Upcoming new mode in Beta Version ? On YouTube or other social media Channels .

[dusky cargo]

Hello, I am Azzouz from Iraq. My account in PUBG has been subjected to a band for 10 years. Can you help me to unlock the band or at least reduce the period to a month?
ID:5223796766
WIFI
Android A71
Country:IRAQ
Name:MRツAZOOZ๛

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky cargo.

[meager owl]

i want someone to help me be an arab

[cyan citrus]

You can join PUBG MOBILE MENA server if you require assistance in Arabic through #735483472432594994 sub point 3.1, @meager owl.

[meager owl]

No one answers.

No one's helping me.

[cyan citrus]

You may need to wait patiently for a response, @meager owl. You can state your concern here in English if you require assistance.

[meager owl]

I don't know how to speak English very well.

[cyan citrus]

We can try, @meager owl. Please state your concern. Otherwise, wait patiently for their response.

[marble condor]

Hi,
I am facing issues while transferring my account from pubg to bgmi I contacted the customer support but they told there is the problem with the global account and insisted to contact the global support kindly please help me.
Thankyou

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @marble condor.

[halcyon flame]

Hello

Is there a gift (uc) in the coming days?

[cyan citrus]

Limited UC will be introduced soon, @halcyon flame. Please keep an eye on #news for more information.

[halcyon flame]

Arabic allowed here ?

• What's the allowed language

[pallid briar]

No, only English is allowed.

[halcyon flame]

Okey

Drop frame will kill me in game loop

8GB RAM DDR3
H61
GTX 750 Ti
I5 3470

[pallid briar]

For assistance related to GameLoop, please visit their Discord server or their website.

▫️https://www.gameloop.com/

[halcyon flame]

Okey

[storm flume]

Please do not use languages other than English, @obtuse wind. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Hello! How can we help you, @austere storm?

Please remember to not mention the moderator role unless it's an exigency or emergency related to this Discord server.

Please state your issue, @austere storm.

[last viper]

@cyan citrus Hi. I have a question, will the internal link to the game be deleted in the next update or what?

[cyan citrus]

No information in this regard, @last viper. We recommend you to wait wait for the patch notes to be released or keep an eye on #news for future announcements.

[night cloak]

I got feral scavenger set with gold from supply crate permanently

I go to inventory and it say 3 days

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[last viper]

My account was hacked by someone, and the account was linked to Twitter and Google Play, and I was linking it to an email and a phone number, and I was waiting for the update to remove the intruder through the internal link, so I want information from you, please understand the situation. Thank you

[errant venture]

@austere storm what do you mean

[cyan citrus]

As mentioned earlier, we don't have information in this regard, @last viper.

[errant venture]

explain more so people can help

[last viper]

thank you for your time

[median willow]

hi one year ago s0meone hacked my fb and he take my account and that account he was connected with only number and when he take he disable by reporting maybe he do something bad to get bad in fb disamble and next i write in email pubg i send photos video when i play in that account and i send proves what i pay everything but i never get back that account

[cyan citrus]

We are unable to help you with lost or compromised accounts, @median willow. You may try to contact the customer service again or create a new account.

[undone turret]

Hello bro what heppen to reunion party event in African region

[median willow]

how compromised man i was playing good i spend al,ost 5k dollar and i never play cheats or ban

[slim mortar]

Can’t log into my PUBG account

Hello

[west vapor]

Can you elaborate?

[slim mortar]

I was trying to login just now and I can’t

[storm flume]

Please contact the customer service for further assistance, @median willow. Refer to subpoint 5.4 in #faq for further information.

[slim mortar]

Wondering if my account is hacked

[errant venture]

what is it linked to@slim mortar

[slim mortar]

Facebook

[slim mortar]

Facebook

[west vapor]

Can you share a screenshot?

[slim mortar]

Of what???

Hello

I’m getting frustrated

What should I do

[west vapor]

Of the message when u try to log in

[slim mortar]

It said Authorisation revoke

It link to my

Phone number as well and that not login in it neither

[cyan citrus]

You cannot remove or change third linked email or phone numbers at the moment.

[west vapor]

Did you try to log into your facebook outside of pubg?

[slim mortar]

What’s a third link???

[slim mortar]

Yes and I did

Not sure if I have one

What should I do

When ask to login it show me two way to login my phone number and my email address now am only seein one option and that my phone number

Yes I have my jace book

[feral forge]

What are the linked login methods to your game account, @slim mortar?

[slim mortar]

Facebook

[feral forge]

Other than Facebook, do you have another linked login method?

[slim mortar]

My phone number

[feral forge]

Could you please describe what happen when you tried to log into your game account with Facebook or phone number?

[slim mortar]

It said authorisation Revoke

[feral forge]

If you exit during the login process, it will revoke your authorization and you may need to wait some time to login again.

[slim mortar]

This it the thing my Facebook account is open on my phn I don’t want to log out and can’t go back in, if I change the password would that work

[slim mortar]

I wait and I try several times and I can’t login

[feral forge]

You may try to change your password, @slim mortar.

[slim mortar]

Jah know

Sigh

I can’t log into my Facebook now

Account can’t change

[dire pebble]

Hi team pubg I do like 10 time and most restart and agine …

@static sleet

[static sleet]

Do you have sufficient extra storage?

[dire pebble]

51.6GB / 64GB

[static sleet]

Try doing a Routine Repair of the game, clear game cache, and restart your device one time, @dire pebble.

[dire pebble]

It’s fixed ty

Is he FAQ from pubg ?

[static sleet]

I have no idea in this regard, @dire pebble. I'm glad that you fixed the issue with updating the game. Please keep in mind that this channel is reserved for users that require support.

[dire pebble]

@static sleet right sorry for spam

[slim mortar]

Can’t seems to recover my account

Can u help me

[rigid yarrow]

@static sleet hey

[static sleet]

We are unable to assist with lost account or compromised account issues, @slim mortar. Please contact the customer service in-game for further assistance.

[storm flume]

Please do not use languages other than English, @pearl quarry. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[static sleet]

How can I help you?

[rigid yarrow]

@static sleet bro how can we change our region in game ?

[static sleet]

What is the issue you're facing when trying to change region, @rigid yarrow ?

[rigid yarrow]

The verifecation code@static sleet

I can't recevie the verification code on my number @static sleet

[static sleet]

What is your current region and to what region are you trying to make the change, @rigid yarrow?

[slim mortar]

I can’t receive my verification code on my number

That not my account it is change

[rigid yarrow]

My current region is USA
Now i want pakistan region

[static sleet]

Please try to log in to the game with third linked email and attempt to change your region again, @rigid yarrow. If that doesn't work contact the customer service in-game for further assistance.

[obsidian imp]

여기 뭐하는 곳이냐

[rigid yarrow]

I'll try already customer service in game
But still i face this problem
Please recommend me any admin who change this
I'll send him my account for change region@static sleet

[static sleet]

Please contact the customer service in game for assistance regarding compromised account issues, @slim mortar.

[rigid yarrow]

@static sleet

[static sleet]

I can't recommend anyone but the customer service in game, @rigid yarrow.

[rigid yarrow]

@static sleet the in game customer service 'send me this information.
Is this joke or what

[grizzled zephyr]

Where can I use the time limited UC

[rigid yarrow]

I know how to change but they can't work.
So you tell me how to change region ' otherwise tell me the reason why you guys open discord server when you can't help anyone@static sleet

[velvet seal]

Hello

My Facebook account was stolen and I linked it to a PUBG game and the Facebook account tells me that it does not go back to violating the standards of society .. How can I get the PUBG account back All the documents are on the PUBG game😞😞

[feral forge]

Other than Facebook, do you have another login method linked to your game account?

[velvet seal]

Unfortunately, only Facebook

[feral forge]

If you do not have access to at least one of the login method which is linked to your game account, the in-game customer service is unfortunately unable to assist you any way. Your only option is to contact the Facebook support for help in order to recover your only linked method to your game account to gain access to it again.

[velvet seal]

I sent them the required documents, but I have 3 days and no response.. Is there another way to communicate with Facebook, for example?

[velvet seal]

🥲🥲

[feral forge]

Maybe you should try contacting them again, @velvet seal. If you haven’t heard from them for over a day.

[normal fox]

What is limited UC?

[night cloak]

Where is a limited uc store?
I can't find it in-game

[vague flame]

Yeah please tell us if the limited uc store is still under progress or is going to come soon

[feral forge]

Stay turned for more details soon.

[normal fox]

but what is limited uc?

[vagrant tulip]

Limited uc

[magic solstice]

Where is shop for uc

[bright crag]

why does my charecter stop moving and move to the right whenever i pick up stuff

[tulip stump]

Where is the limited UC shop?

[bright crag]

its not out yet

[robust mountain]

Hi, there’s a support? Who can help me with something important

The problem I have, is that just today my account has just been stolen or so it seems. In addition, someone entered my account with a third party app PUBG mobile detected it with the security (automatic that they carry), and they banned my account, which I had not even entered. How can I report this? I need to unlink my account, I was talking to one of the PUBG mobile contacts. However, the hacker was able to access my account and now I can't even log in.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust mountain.

[cerulean gorge]

How to use it?

[vagrant tulip]

The store which you can use the limited uc will be available on 11 nov

[feral forge]

You should first identify which of the login method has been compromised by the unauthorized person, then secure it by changing password and enabling 2FA, you may also contact the respective social media support in question for further assistance in this regard to recover it. And if the unauthorized person has linked their own social media link to your game account that you have no access to, you can also contact the in-game customer service and request a support agent to unlink it for you.

Then, you should also try contacting the Apple support for further assistance to recover your account. And if you also have another login method linked to your game account that the unauthorized person has no access to, you can contact the in-game customer service for assistance to unlink unwanted social media links.

You may refer to subpoint 5.4 in #faq for further instructions, @night cloak.

[humble wren]

Did he link anything in your account? Or no?

[past mirage]

I have a problem with my account in pubg mobile Can I communicate with a natural person?

[onyx cairn]

What's the problem with your account? @past mirage

[past mirage]

My pubg mobile account has been stolen It has been linked to a Facebook account I have all my account information I contacted the robot and it didn't help me

[night cloak]

I want to link my twitter but there is no option for that

[onyx cairn]

Do you still have access to your account?

[past mirage]

No 😔

[silk prawn]

Hii

I want download link

[onyx cairn]

You can download the game from https://www.pubgmobile.com

[silk prawn]

Ok,, let me check

[night cloak]

Anyone ?

[onyx cairn]

Because you're currently in unlink progress with your Facebook account.

[night cloak]

Oh

So i need to wait 6 days?

Is there any fast way

[onyx cairn]

You can only unlink one account at once and your account has to be linked to another social media platform for at least 7 days.

There's no way to speed up the progress.

[night cloak]

Ok

Thankyou

[onyx cairn]

You're welcome, do not hesitate from contacting us whenever you need any assistance.

[past mirage]

I've been out of the game for a while And when I came back I can no longer log into the account Even the Google account that was linked to the account is no longer linked And a Google account that I have access to
Can u help me ?

[onyx cairn]

Unfortunately even the customer service is unable to assist you then as account security is in the responsibility of the account owner, only. Remember to never share your data with anyone.

[past mirage]

But I have all my old and new account details Even though I have videos from inside the account Really can't you help me?
😔

And since he stole it, he hasn't played with it I don't think he can access it now

??

[quiet shadow]

How to use limited Time UC?

[feral forge]

The Limited Time UC store on Nov 11.

[young hornet]

I can’t change my region and i can’t enjoy events due to region I’m from Pakistan i always missing my voice pack and others events i request you to change my region to Pakistan thank you @polar marsh

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country.

[azure mortar]

I want to transfer my PUBG MOBILE account to BGMI please help me i am unable to transfer my id

[lyric stream]

Why am I still banned from chat after it’s been 1 day?

[past mirage]

Any help ? 🥺

[green sable]

Same 🙃

[night cloak]

How to unlink accounts? Please tell?

Anyone?

@celest shadow

Please tell

[green sable]

@polar marsh U should add a option where u can easily unlink your 3rd Email🙃

[celest shadow]

Please refer to subpoint 2.5 in #faq for further information.

[celest shadow]

The time displayed is in UTC.

[green sable]

@celest shadow

[lyric stream]

Oh I’m in Australia so that’s why

[celest shadow]

Feel free to provide your suggestions in #old.

[green sable]

Any detail regarding this topic?

@celest shadow

[celest shadow]

No information regarding this.

[lyric stream]

I have waited 1 day already and now I have to wait another?

[past mirage]

Can I communicate with a natural person in customer service?

[lyric stream]

Piston is a real person

[celest shadow]

You can convert the time to your own time zone.

[celest shadow]

How can we help you?

[lyric stream]

How do I do that

[past mirage]

@celest shadow
I have a pubg mobile account It has been hacked and linked to a social media account And I can't access my account right now But I can access the Google Play account that was linked to it I contacted the robot and it didn't help me I have videos for the account and I have all the private and normal information for the account And I can prove that it's my account through the payment receipts in Google Play But no one is helping me

[celest shadow]

If you can provide a screenshot of your mute duration, I may be able to convert it for you.

[celest shadow]

Do you have access to your PUBG MOBILE account?

[lyric stream]

Where would you like me to send the screen shots?

[celest shadow]

You can send it here.

[past mirage]

@celest shadow
I don't have access to it But I can only look for it and see it 😔💔

U want see ?

I also have videos while playing in the account and I have private account information like friends

[celest shadow]

As you are 11 hours (AEDT) ahead of UTC, you will be unmuted on November 10, 05:43.

[lyric stream]

Thank you

[celest shadow]

Please ensure that you have access to your PUBG MOBILE account through at least one of your linked social media accounts. If you do not, the in-game customer service will not be able to assist you. Thank you for your understanding.

[past mirage]

Thanx 💔

[night cloak]

what should I do ?

???

@celest shadow

[celest shadow]

During the event, play Classic mode and achieve a personal ranking of Top 30. If you do, you will get a bonus of 10 rating points.

Thank you for bringing this to our attention, @merry jay. Can you please submit this report in #discord instead?

[merry jay]

Okay

[peak marten]

How come we didnt receive these rewards on clan battle my clan won?

[celest shadow]

Clan members must contribute at least 500 Contribution Points to collect the final reward.

[peak marten]

Clan members must contribute at least 500 Contribution Points to collect the final reward.
@celest shadow ohhhh ok ok thanks 😊

[floral mist]

i want to change my region to pakistan id:5159515677

[crisp merlin]

@celest shadow , i have another big problem and i hope you can help me, one guy is connected via twitter on my account, idk how it was possible, I still have acces on my account via Facebook and email linked , i try to contact support via support game and he respond me but didn’t help, they request me a lot I send first payment receipt last 3 months receipt . I have a lot of proof I am the owner and nothing, can you help me please?

[celest shadow]

You can change your country or region under the basic settings, then select "Account".

[celest shadow]

For account related issues, only the in-game customer service can assist you. Please ensure that you provide the support agent with the requested information accurately in order to prove your ownership of the account.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[cerulean gorge]

Need help

[olive copper]

I have a problem any help plz

This problem is seldom understood by anyone

They say in the massange

You did not agree to transfer your data outside the European Economic Area. Unfortunately, we have to provide PUBG Mobile to you at this time. Do you want to reconsider?

This my id 5223092730

[odd cave]

Can someone send pics of demotivate of tier during new season?

[olive copper]

Can somebody help me.?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @cerulean gorge.

Please contact the customer service for further assistance, @olive copper. Refer to subpoint 5.4 in #faq for further information.

[odd cave]

Thanks, If you don't mind, Send me this in DMs so that I won't be asking again and again

[jagged fractal]

Wat is this scam, it says guarantee to advance, end up didnt

[celest shadow]

You clicked on the free Advanced Directly option, and not the Advance Safely.

[jagged fractal]

Guaranteed to advance in this attempt, doesn't it mean sure to advance regardless of whether safely or directly

[celest shadow]

It is guaranteed to advance if you Advance Safely with 6 RP Badges.

With free Advanced Directly, it will not cost you any RP badges but there is a chance that it will fail and you will lose some supplies. With Advance Safely, you will not lose supplies if you fail to advance. After the second attempt, you will be guaranteed to advance.

[raw shard]

@warm wren thank you

[limber palm]

admin

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limber palm. Remember to read through #faq before asking questions in the support channels.

[limber palm]

#faq

[raw shard]

@warm wren caster rules and info none yet..
As per campus only the FAQ is not working.
Thank you

[limber palm]

admin

[visual holly]

Please my account vus hacked
So l go to sopport in pubg but
I am not benfit
I want to know my account
『MR』NINGA
What does linked with?

Was*

[limber palm]

anyone here for helping?

@lime juniper

[sick shale]

What's the issue?

[storm flume]

Please contact the customer service for further assistance, @visual holly. Refer to subpoint 5.4 in #faq for further information.

[limber palm]

i want community team

[visual holly]

Please A supporter her

[sick shale]

What's the matter?

[visual holly]

Here

[sick shale]

Please contact customer service in-game for account related issues. We are unable to assist with such issues here

[limber palm]

im youtuber i want community team pls

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @limber palm. We may otherwise have to mute you.

[rain horizon]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rain horizon. Remember to read through #faq before asking questions in the support channels.

[rain horizon]

#faq I need help

[sick shale]

You have to contact customer service in-game for further assistance. We are unable to assist with such issues through the community.

[rain horizon]

I did but they didn't helped me out

He's logging in with iPhone so I can't get him out of my account

[sick shale]

Please wait for a response from the customer service and follow it up.

[rain horizon]

Okay

[mystic sparrow]

can we buy rp using the limited uc?

[sick shale]

You can't.

[rain horizon]

Is the customer service coming soon?

[cerulean scroll]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. Your Patience is requested.

[vocal estuary]

My account is not available for data transfer to bgmi

What can we do

[amber quail]

when i click on this, why dosent it open?

[cerulean scroll]

This is list of different events coming your way, you can see these events in Themed section.

[amber quail]

oh ok

thanks for quick reply

[cerulean scroll]

You should contact in game customer services of BGMI, as this server only provides assistance regarding PUBGM Global.

No irrelevant messages here @amber quail

[vocal estuary]

@cerulean scroll I asked but they told me to contact global support

[cerulean scroll]

This is not something staff members of PUBGM Global can help with through the community. You can try to contact customer service in-game.

[vocal estuary]

How to contact them

Any mail id is there

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @vocal estuary.

[static moat]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @static moat. Remember to read through #faq before asking questions in the support channels.

[subtle mural]

Hey

<@&639889499718942720>

[celest shadow]

How can we help you?

[celest shadow]

How can we help you?

[subtle mural]

I have a banned report

[celest shadow]

Can you please elaborate on your inquiry? A screenshot would be helpful.

[subtle mural]

Not me

My friend

Wait

She is not even cheating

Can you tell me the reason of the banned

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information. Be advised that we cannot help players with suspended accounts through the community in any way, @subtle mural.

[subtle mural]

Do you know someone who is responsible of banned stuffs?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle mural.

[glad swallow]

The event of Liverpool bag has completely disappeared, why system.! it was just 1 more match to get it... and then the event disappeared and is not visible in the picture of the upcoming festival events..Is it possible to respond?

[rain horizon]

@cerulean scroll k

[cerulean scroll]

Liverpool collaboration event will come live from 12th November

[faint jolt]

Yo I need help so what does this bonus point mean

Like what can I do with it

[cyan citrus]

You may refer to the instructions given in-game, @faint jolt.****

[vocal estuary]

How to contact global support

[cyan citrus]

Please state your issue, @vocal estuary.

[azure mortar]

How to contact global support

I have issue related to my account

[cyan citrus]

Please add more details about the issue, @azure mortar. If it is related to the previous one, I would suggest you to move to #chat as you have already been answered multiple times.

[night cloak]

Why is metro leaving?

7 mins to get inna match unbelievable 🥺

[cerulean scroll]

This maybe due to unavailability of players in your server for this particular mode.

[night cloak]

Mhm people saying metro 2.0 is coming is that true?

[cyan citrus]

No information in this regard, @night cloak. Please keep an eye on #news for future announcements.

[glad swallow]

Okie , Ty alot for responding

[next kiln]

Hlo

Hi

Can i ask you a question?

[cyan citrus]

Please state your concern, @next kiln.

[next kiln]

Related to pubg mobile

Can we get a option in pubg mobile to unlink phone number and email in future

[cyan citrus]

No information in this regard yet, @next kiln. Please feel free to provide your feedback through #old.

[frank aspen]

Hi. Changed the server by accident.
I am in the selection every time for more than three minutes.
How can I change it back through support?

I didn't get any new achievements on the new server.

[cyan citrus]

You will need to wait for the cool-down to be over, @frank aspen. You cannot change it before.

[robust adder]

سلام وعليكم

[storm flume]

Please do not use languages other than English, @robust adder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[robust adder]

Hi

Salaam Alaykom

please help

[cyan citrus]

Hello! Please state your issue, @robust adder.

[frank rain]

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frank rain. Remember to read through #faq before asking questions in the support channels.

[robust adder]

My account has been hacked please help

[frank rain]

I was ranking duos with my partner and for some reason either or my team mate can’t see each other on the map

[storm flume]

Please contact the customer service for further assistance, @robust adder. Refer to subpoint 5.4 in #faq for further information.

[frank rain]

Pls help

I was ranking duos with my partner and for some reason either or my team mate can’t see each other on the map

[cyan citrus]

Can you please provide a video recording of the issue, @frank rain?

[frank rain]

I don’t have the reacording because it was form his side not from mines

[robust adder]

I have contacted customer service, but no help

[cyan citrus]

We are unable to help players with compromised accounts through the community, @robust adder. You may try to contact them again.

[cyan citrus]

Please ask him to provide a video recording of the issue.

[robust adder]

😭😭😭

[cyan citrus]

Were you playing Flora Menace game mode?

[robust adder]

In a dangerous hacked site, I entered an email and the password was, but I did not know this hacker. After 3 working days, I canceled the link after making a band for the game so that I could not enter into an account. This account was stolen. I have a site. I have pictures and videos.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust adder.

[neon storm]

My account was unjustly banned for no reason and I do not violate the laws of the game nor use a hacker ID : 5682998733

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neon storm.

[obtuse void]

Is metro going to continue?

[cyan citrus]

We only recommend you to use the following website to purchase UC, @night cloak.

https://www.pubgmobile.com/pay.

[obtuse void]

Is metro going to continue?

[cyan citrus]

He can check by himself.

[daring socket]

Spammer in DM

690022269908811874 <-- his ID

[cyan citrus]

Please use #discord for such matters, @daring socket.

[cyan citrus]

The METRO ROYALE should be available for a limited time.

[obtuse void]

Oh no. :( That is the only thing I liked. I guess I won't be playing pubg anymore :(

[violet spear]

don’t have an option to choose my Region

[cyan citrus]

That option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @violet spear.

[frank rain]

Yes please

It happend all the time

[vocal estuary]

@robust adder how to contact

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions. A video recording would be very helpful.

[vocal estuary]

@cyan citrus how to contact global support

[cyan citrus]

Please state your issue, @vocal estuary.

[full current]

Hello pubg
I need your help urgently
I had trojan virus at my laptop and i spent more than two hours to remove with anti virus and after this i open the emulator to start the game and this message appeared, banned 10 years upside_down
I didn't use any cheaters programs since i start play the game
Today banned without any reason for 10 years
I spent money at my account

My.id 5280669795

I need tospeak with any one

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full current.

[karmic forum]

Hi PUBG
In tdm my crosshair is not moving please fix this problem 🥺@PUBG MOBILE

[cyan citrus]

Could you please share a video recording of the issue, @karmic forum?

[karmic forum]

My Pubg id is 5371030522 check this problem

[cyan citrus]

Please mention your device, @karmic forum.

[karmic forum]

My device is Infinix S5pro

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @karmic forum.

[karmic forum]

Already do this stuff

Not fix

This problem

Please fix this problem

I am very sad

Please help me

Reply me fast

@cyan citrus please reply me

[cyan citrus]

Could you please try to increase your 3rd Person Camera sensitivity for free look and see if it will make any difference, @karmic forum?

[karmic forum]

@cyan citrus already do this stuff

@cyan citrus problem is not fixed 🥺

[cyan citrus]

Please share a screenshot of your sensitivity settings, @karmic forum.

[karmic forum]

Okay

[maiden bone]

Question...are sensitivity codes unaccurate?

[cyan citrus]

Could you please elaborate, @maiden bone?

[maiden bone]

So lets say my sens are all on 400...

[karmic forum]

@cyan citrus

[maiden bone]

And then i share it to someone else

The sens just gets randomised like 230 , 120 , 100 , 10

[cyan citrus]

Please share a screenshot of Sensitivity settings, not Basic settings.

[maiden bone]

Ur camera sens btw

[cyan citrus]

Are you referring to yourself or your friend?

[maiden bone]

Myself , if i enter others their sens codes i get a way diffrent sens then they actually have.

[cyan citrus]

I see. Could you please mention your device, @maiden bone?

[maiden bone]

Samsung A50.

[karmic forum]

@cyan citrus

[maiden bone]

My others friends did have an iphone...does it matter in any way?

Did have iphones*

[cyan citrus]

This might be an issue with the code or an issue on your end or your friend's end. You can try to do a Routine Repair of the game, clear game cache and restart your device one time. Also, ask your friend to do a Routine Repair of the game and Offload PUBG MOBILE one time. If the issue is persistent, please report it through #old in compliance with channel's pinned instructions, @maiden bone.

[karmic forum]

@cyan citrus reply me please fix this problem 🥺

[maiden bone]

Appreciate it.

[maiden bone]

Be patient , after all he's the only one rn helpin.

[cyan citrus]

Please try to toggle your sensitivity settings and also try to use cloud sensitivity.

[cyan citrus]

My pleasure!

[karmic forum]

@cyan citrus i am uninstall PUBG mobile

Cuz he fixed@cyan citrus

@cyan citrus please check this id to Fix This problem 5371030522

[cyan citrus]

Please try to go to your device settings > scroll down and tap on ''System'' option > Tap on Advanced > System Update. Check for any pending system updates. Also, under Advanced tab, tap on Reset Options > Reset your App preferences and also WiFi, mobile and Bluetooth. Restart your device and see if it will make any difference.

[cyan citrus]

We are unable to do that.

[karmic forum]

@cyan citrus And second problem is country in not changing

[cyan citrus]

What is the issue you are facing while changing your country, @karmic forum?

[karmic forum]

@cyan citrus i try to change my country Pakistan but my current county is Palestine

[cyan citrus]

Please add more details about the issue you are facing when changing your country, @karmic forum.

[jade ermine]

What is this outfit called? I would‘ve put it in #pubg-mobile but someone decided not to allow media there

[karmic forum]

@cyan citrus watch this parameter error

@cyan citrus Check this error parameter error 1

[cyan citrus]

Please try to log in to the account with third linked email and attempt to change your region again, @karmic forum.

[karmic forum]

@cyan citrus how to login in third linked email

Tell me please

@cyan citrus reply me please

[cyan citrus]

The email linked to your account, @karmic forum.

[karmic forum]

@cyan citrus ooo yes yes

[hollow prairie]

hello @cyan citrus

[cyan citrus]

Hello! How can we help you, @hollow prairie?

[hollow prairie]

arabic or ENG ???

[cyan citrus]

You can only use English in this server, @hollow prairie.

[karmic forum]

@cyan citrus

[hollow prairie]

I got banned for a week, I didn't use any programs

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow prairie.

[cyan citrus]

This happens when you have entered incorrect login credentials or cancel the login process, @karmic forum. Please double check the login credentials or change your password.

[karmic forum]

@cyan citrus email was right password is right

[cyan citrus]

Feel free to contact customer service in-game for further assistance, @karmic forum.

[karmic forum]

@cyan citrus give me number

[cyan citrus]

There is no such way to way contact the customer service, @karmic forum. If you don't require assistance regarding something else, I would suggest you to please move to #chat.

[rocky epoch]

Hello .
I want to know that how can i complete my achievement named "Desert Tourist" as the wanding machines doesn't work anymore?

[obsidian grove]

Can I use ps5 controller to play PUBG on 11 pro max?

[sick shale]

You can't

[sick shale]

This achievement cannot be completed anymore, afaik.

[zinc goblet]

Anyone here?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zinc goblet. Remember to read through #faq before asking questions in the support channels.

[rocky epoch]

@sick shale that's not fair. As it is not an "exclusive" achievement and map is still ON; there must be a way to complete it or this last one wending machine's task should be removed.

[sick shale]

Can you get a video recording of the issue and submit a report in #old?

[rocky epoch]

I've a screenshot of achievement.
Wending machines are not working anywhere. What should i record please specify. Thanks

[sick shale]

Can you share the screenshot here?

[sick shale]

Vending machine does not work at all, or you don't get a progress point after obtaining a drink?

[rocky epoch]

Vending machine does not work at all. In all over the map locations.

[sick shale]

As I have said, it isn't possible to complete this achievement anymore. You may share your voice regarding this matter in the #old channel.

[rain horizon]

Today I raised "Platinum 1" After a while I played the game and after in the match completion window, instead of "Platinum 1" I was given "Bronze 5." What should I do?
<@&481161015728406538>

[sick shale]

Can you take a screenshot of your career results (recent matches)?

[rain horizon]

Ok 3 minutes

[rocky epoch]

Ok thanks.

[rain horizon]

Sorry for taking so long

[solemn knoll]

@sick shale this support is also for the game tho?

[empty oracle]

Hello how to recover ur WeChat account???

[rain horizon]

In this video I took off the last matches.

@sick shale That

[rain horizon]

<@&481161015728406538> please.What should I do?

[cyan citrus]

Please change your game language to English and send another video recording, @rain horizon.

Please be advised to not mention the moderator role unless it's an exigency or emergency related to this Discord server.

[rain horizon]

I do

[cyan citrus]

Please share a screenshot of your Account settings, @rain horizon.

[cursive warren]

Hey there, whats the official support mail address to contact with.

[cyan citrus]

It seems like your server has been changed recently, @rain horizon. The ranking now is according to your new server.

[cyan citrus]

[e-mail]

Please be advised that email can only be usable for general queries and cheater reports. For most of the issues, you will need to contact the customer service through in-game.

[rain horizon]

If you change everything back to the place?

[cursive warren]

Actually I have issue with data migration I go the response from bgmi support is to contact with pubg customer support for further queries.

[cyan citrus]

You cannot change the server before 60 days, @rain horizon. You will need for the cool-down to be over.

[main hearth]

i need to talk someone here please

[cursive warren]

Ohk thanks

[rain horizon]

OK.big thanks for your help

[main hearth]

can anyone here help me

??

[cyan citrus]

As we provide community support only for the global version of PUBG MOBILE, we are unable to help players concerned about any other versions than global version of PUBG MOBILE. You may try to contact customer service in-game for further assistance.

[cyan citrus]

My pleasure!

[cyan citrus]

Hello! How can we help you?

[main hearth]

yes please

i got ban for 10 years and i didn't break any rules and my pc is clean of any cheat programmes

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @main hearth.

[cursive warren]

Ohk by the way I'm inaccessible to use in game support because I'm accessing from india, so the mail is the only option I guess?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold swift.

[cyan citrus]

You may not receive a response for your issue through the email, @cursive warren. Again, not something we can help with, unfortunately.

[cursive warren]

Hmm interesting so I guess I have to continue with global btw thanks for assistance.

[cyan citrus]

Glad to be of help, @cursive warren!

[fluid cosmos]

hey guys where can i report for a wrong banned ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fluid cosmos.

[languid gust]

i cant login

been trying for 10 mins now, tried pressing repair, restarting game and device, tried different wifi + data

[sick shale]

Is this a regional version of PUBG MOBILE?

[languid gust]

yeah

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @languid gust.

[languid gust]

any help

[night cloak]

i have 2 questions: first how do i use google play store point on PUBG mobile. second one, how do i unlink my wechat profile from a account

@empty oracle bro. do u know how to unlink a wechat account ?

[cyan citrus]

You will need to log into the account with another social media account to remove your WeChat account, @night cloak.

[cyan citrus]

Please mention your device.

[languid gust]

iPad Air 3rd Gen

[night cloak]

so i need to login. set another social media. than delete the wechat one?

[cyan citrus]

For how long have you been facing this issue, @languid gust? Also, mention the login method you are using.

[cyan citrus]

Correct.

[night cloak]

k thanks

[cyan citrus]

My pleasure, @night cloak!

[night cloak]

what about the google play points?

[languid gust]

about 20 mins now? im trying to log into guest

[cyan citrus]

Could you please add more details about your concern?

[cyan citrus]

Could you please try to log into the account with a social media account and see if you will still face the same?

[night cloak]

after i spend money i receive some points from the google play store, i can use them as payment method? i think. or as coupon

[cyan citrus]

You can check if any such payment method is available in-game, @night cloak.

[languid gust]

when I press twitter or facebook its just a blank screen

now I gotta wait 4 minutes just to log in

[night cloak]

@cyan citrus i have furher questions

now i made the login with wechat. if i try to unlink the account. it allows me to unlink only the play store account

[cyan citrus]

To start, please try to do a Routine Repair of the game and Offload PUBG MOBILE one time. Restart your device and see if it will make any difference.

If the issue persists, please make a video recording of the issue and make sure to record when you open the game as well, @languid gust.

[night cloak]

sorry, i just checked

i need to wait 21 days

[cyan citrus]

Correct, @night cloak. Also, you can only remove the account that you are not currently logged into.

[raw shard]

Hello <@&481161015728406538> @warm wren
With the arcana arena tournament, what resources do they need to download?
When will it be available?
Thank you

[static sleet]

Please be advised that the Moderator mention is reserved for emergencies related to this server, such as heavy spam, @raw shard.

Regarding your question, please keep an eye on the #news channel for future game announcements.

[keen horizon]

My account has been banned for 10 years and I'm using the game loop emulator
I did not use any external files or programs
can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen horizon.

[celest shadow]

Resources refer to the maps that you need to download before joining the room.

[light spear]

I want help

I want someone addicted to talk to him about help in the game PUBG is necessary..

[cyan citrus]

Please add more details about your issue, @light spear.

[empty oracle]

I just got logged out

For no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty oracle.

[light spear]

I want to decipher the third link inside the game and the third link is the account with me
@cyan citrus

[cyan citrus]

You cannot change or remove third linked email or phone numbers at the moment, if that is what you are referring to, @light spear.

[night cloak]

@埃德加•Edgar#1565 strange. maybe one of your friend has your account?

[royal sedge]

Why am I getting muted by pubg for violating rules. I didn't violate any rules and didn't even wrote any bad word in chat.

I got muted for 3 days just now.

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future. For further assistance with this, please contact customer support in-game for further assistance, @royal sedge.

[royal sedge]

I never used voice channels nd about text chat, I didn't use any inappropriate words.
'if', 'as' and few such words are asterisk '*' by pubg. If you consider these words inappropriate then I think pubg needs to correct its dictionary.:rolling_eyes:

[celest shadow]

We apologize for the inconvenience caused. It would be helpful if you could submit a feedback regarding this in #old, and include a list of words that you think should not be filtered. Thank you.

[fossil bridge]

Hey so yesterday there was a event when playing 30matches with friends you can get a permanent red liverpool backpack. Now i can't see the event

[vagrant tulip]

On 12th it will be available

[fossil bridge]

Ooh ok thx

[crystal lodge]

Why was my account banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal lodge.

[verbal heath]

Can I get help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @verbal heath. Remember to read through #faq before asking questions in the support channels.

[verbal heath]

The fact is that I have an account that I cannot access because I forgot what it is linked to.

[sick shale]

You need to remember it, there's nothing we can do with this matter.

[verbal heath]

Can't you check and say the name of the mail?

[sick shale]

No

[noble nexus]

I want to talk to someone from the company, I want to talk about my account

My account was banned by mistake why even though I didn't break user rules why ten years why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble nexus.

[tired pasture]

Hallo
Bitte helfen Sie mir und senden Sie meinen Fall an das angesehene Team, um das Verfahren, das auf meinem Konto durchgeführt wurde, wieder aufzunehmen
Mein Konto wurde aufgrund des automatischen Herunterladens von Malware aufgrund der Anzeigen, die in vielen Anwendungen erscheinen, gesperrt. Ich habe dies nicht bemerkt. Ich bitte das angesehene Team, das Erscheinungsbild meines Kontos wiederherzustellen und mich gemäß dieser Nachricht so schnell wie möglich abzumelden. Ich spreche meinen Fall an Sie.
Geschichte des Verbots
2020/10/23
iD:572385950
Titel:سعودūزق

[storm flume]

Please do not use languages other than English, @tired pasture. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tired pasture]

Hello Please help me and submit my case to the respected team to resume the procedure that was done on my account My account has been suspended from the automatic download of malware due to the advertisements appearing on many applications. I did not notice this. I am asking the esteemed team to restore the appearance of my account and log out as soon as possible according to this message. I am addressing my case to you. History of the ban 2020/10/23 iD: 572385950 Title: سعود ū زق

[storm flume]

Please do not use languages other than English, @tired pasture. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired pasture.

[silent panther]

Your giveaway is a hoax how can some one really win 450 games and how can someone live 2330 minutes the event wasn’t even up that long so if the guy who you claim will win something if of course he is not a cheater the dude doesn’t even exist and the reward is really impossible you just want to create some stupid time waster for people I can win like 1-5 games in 48 hours and I’ve been playing since the game started so I’m not a bot and whenever I win a game the games coming next are all full of cheaters lag and the ping magically goes up like you want me to lose anyways so this is the math ok the event started at 8 utc of 11-8 right and now it’s 11-10 2:30 utc that’s litterally a hoax it’s been 3000 minutes when the even started and the guy got like 2400minutes of survival pff add the lobby time and the time the game takes to start and if he spectate and what not the guys who kill him that’ll make it more than 3000 minutes so the guy doesn’t sleep godamn it I was awake for 48 hours trying to beat the 8 wins record I had 5 wins and when I slept it got multiplied by 10 it was literally more that 79 games won what a rediculous waste of time this is worse than cheating and the silly matching I get everytime

I was stupidly awake for 48 hours trying to get the wins and the survival time rewards but it was just ridiculous

[vagrant tulip]

Actually i just made a calculation and it is actually possible so basically his survival time is 2392 mins =39.8h and the event is from 2 days =48 hours lets say he survived in each match about 25 mins so approximately he played 95 matches considering other factors like time entering the game is lets say 1.3min for each match multiple it by 95 matches is 123.5 mins = 2.05h so he have 6 hours to sleep eat drink go to the bathroom and maybe even study. According to studies a human can sleep for 90min which would be enough to him. {I hope i did my math right}

[plush smelt]

Good night, I would like to see if you can help me, my gyroscope is working badly, if I move to the right it goes to the right and I do not find a solution

[vagrant tulip]

Go to the settings click on gyroscope reverse.

[plush smelt]

the same thing keeps happening

[vagrant tulip]

You may need to turn it off then and try

Please also record a video for the issue.

[plush smelt]

Ok

if I move to the right it moves to the left and it is deactivated and so if low it goes up

[pallid mango]

How to report this guy he did't hack but he look like speed hack cuz of his ping

[wispy crow]

No Violation

[pallid mango]

it's count?

[wispy crow]

Yes It's count In no Violation

[pallid mango]

okay tysm

[wispy crow]

You're Most welcome

[chrome onyx]

hi can i ask a question about the weekly report thing, for some reason I can't collect my bonus challenge voucher 🤔

[golden flint]

Anyone from PUBG MOBILE support to speak to?

[brave wolf]

Nope.

[silent panther]

Isn’t having multiple accounts on a device is a valid Latino of user agreement so you’re saying math ok well how about the 550 wins is this guy playing only against stupid players or is he playing a different game where he gets matched with fair players or he is simply spawning alone in the game and magically winning every game

[vagrant tulip]

I just noticed it i was surprised too

[silent panther]

Yeah it’s silly I’m not talking rubbish I was checking the event after everygame

There was no way I could get it i literally tried for 24 hours with every trick there is but it was like 7-8 wins now I’m at 11 even a new account playing in different games like duo solo and squads couldn’t get even 30 wins max in 2 days it’s just impossible and it makes me mad worse than cheaters everygame

Hope they ban the first 1 million people because all of them would be cheaters

[vagrant tulip]

@celest shadow

[vagrant tulip]

Its actually not about tricks anymore its mathematically impossible.

Please also report this in #old and mention Error403 about it.

[silent panther]

Ok thank you

[round hill]

when will pubg new state come in india ??

[brave wolf]

we only provide community support for PUBG MOBILE global version.

|| it's global launch is Tommorow ||

[round hill]

ok

[solar herald]

When is the new update of pubg mobile

[slate wind]

Mera pubg acount hack ho gya h lkn mera no meri id k sath link h jis ki wja se m apni id login kr paa rha hun lkn kch der k liye hi lkn jab third party login krta h to dobara logout ho jati h please iska kya solution ho skta h

[surreal lynx]

1.7 update release date?

[heady crest]

My beta version is stuck on this screen. Its not logging in. What should i do?

[slate wind]

My pubg acount huacked but my mobile no linked with my acount and i access my acount with this no but only few minutes

[onyx cairn]

Soon. Keep an eye on #news.

[onyx cairn]

Please use English only. You may refer to #735483472432594994 3.1 for regional communities.

[onyx cairn]

Soon. Keep an eye on #news.

[surreal lynx]

Ok

[onyx cairn]

Clear cache, restart your device and be sure using a stable internet connection.

[onyx cairn]

Are you still able to login to your account?

[slate wind]

@onyx cairn yes but only few minutes, after few minutes autometically logout my acount

[onyx cairn]

Contact the customer service in-game to remove the newly linked account, be sure you can provide that this is your account as well.
On a other note: enable the 2 factor authentication for your other accounts and change the passwords.

[cobalt apex]

Hey I linked my PUbg id with mobile Number and now i am unable to login my id and there is no option to reset my password ... what can i do now

[golden lion]

Please tell Pubg mobile global to fox data transfer issue

That is because of your 1.6 new EULA policy

@lime juniper

I am 100% the problem is from Tencent side please fix it as soon as possible 😭

[vagrant tulip]

Its actually not a new law if your account is a GDPR Protected the data cannot be transferred to any other server or company or country without prior authorization from the EEA.

[golden lion]

But I m indian

I have to migrate my account

Please fix it till 31 December

[vagrant tulip]

But your account is not indian its European GDPR Protected account.

[golden lion]

No my account is under indian region

[vagrant tulip]

But your account data is registered on a European country when you first made the account and by law (That Tencent have no control over it in any way) the data is not allowed to be transferred to any server in the world other then proximity beta servers in Singapore which Tencent got prior authorization to offer you the game.

[golden lion]

Bro how i proof my account is not EAA region

[vagrant tulip]

There isn't anything called proof if you made your account on Europe region you will never get out of their

[real hatch]

Hi, I want to transfer my account to BGMI?
So what's the process? And what social media is active at the moment for transferring?

[vagrant tulip]

You may use Twitter

[real hatch]

@vagrant tulip no fb n Gmail?

[golden lion]

Its not possible to migrate our accounts cause of tencent

[vagrant tulip]

For further information on this regard please contact bgmi customer service.

[real hatch]

@night cloak oh! Ok. Thanks!

[golden lion]

They said contact global version staff and you says contact them 😭

[brave wolf]

@golden lion @real hatch ^^

[loud swallow]

Error is online bro y u can't help

[brave wolf]

Errora not powerful than Tencent and PUBG Corporation , no one can against a government Law.

[loud swallow]

Oh

[languid niche]

Good Day everyone,
I’ve unlinked my FB account from PUBG and linked another one to it, now I want to link it back to the old FB account but it says “ This FB account is already linked to another Character “ - I tried to log in with it to check if it’s linked but it isn’t and instead of Creating a new account I log it out. Anyone with some theory here ?

[pallid briar]

You can only link one Facebook account to one PUBG MOBILE account, @languid niche.

[night cloak]

hii

I can not log in, I see message reached the limit of sending codes

[languid niche]

@pallid briar I know that but I won’t link back to the old FB account. Even though I unlinked the new one.

[night cloak]

This message appears two days ago please help me

[pallid briar]

When you opened a new account with your old Facebook account, your account was tied to that PUBG MOBILE account. This might be the reason.

Could you please provide a screenshot of your issue, @night cloak?

[night cloak]

@pallid briar please help me

[vagrant tulip]

There is a space in the end you need to remove it and wait for 24 hours and try again

[night cloak]

how This message appears two days ago

[cold ocean]

Hello Any Support here ?

[vagrant tulip]

You only have two chances to get the code so after 24 hours make sure that your email is correct snd there is no spacing in the end and in the beginning and request a code.

[cold ocean]

Hello ?

Where i can apply Ban ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold ocean.

[azure mortar]

Scammer

[muted tree]

my account has been hacked and the hacker has linked his email to my account and I can’t unlike it and he also unlinked my Twitter account
The hacker also did change the server and the country of region from Malaysia to Palestine
Also deleted all my friends in the game and changed my account details i wish to unlink his email and link my own email and social media apps

What do i do

[cursive pulsar]

Pls report the User on #discord

[pallid briar]

Do you still have access to your PUBG MOBILE account, @muted tree?

[muted tree]

@pallid briar yes but they linked their google play and email so in any minute I could lose access to it

[pallid briar]

In that case, please contact the customer service in-game to unlink any unauthorized login methods.

[muted tree]

@pallid briar I already did and even emailed the customer service they said that i need to contact them from my account hacked does that mean in game or through the email that’s linked in pubg?

[pallid briar]

The email is for general inquiries. For account related issues, please contact the customer service in-game. You may refer to subpoint 5.4 in #faq for further assistance.

[muted tree]

Okay thank you very much for your help 🙏🏻@pallid briar

[wet wraith]

I need a help

[pallid briar]

Anytime.

[pallid briar]

How could we help you?

[wet wraith]

Can i told you the problem in dm if i can

[pallid briar]

I suggest you use this support channel instead since that is the purpose of this channel. You can state your issue briefly here.

[wet wraith]

Ok

My Facebook account was steal from long time and when i got it back i open pubg with my account i see i take a ban what can i do i have more items in my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet wraith.

[sweet galleon]

Hello , I need help

[pallid briar]

Hey! How can we help?!

[sweet galleon]

When I join to TDM , my teammates and the other team don't load.

The timer just freezes and there aren't any kills shown on score board

@pallid briar ?

[pallid briar]

Where do you currently reside, @sweet galleon?

[sweet galleon]

Kosovo

[pallid briar]

Could you please try using a different internet connection, @sweet galleon?

The issue usually occurs due to poor internet connection.

[whole hamlet]

hey i noticed the last few days that when you drive the Koenigsegg that it leads to very large framedrops ,a solution in sight?

[serene rose]

Exp card works only for classic and arcade match, right?

[humble wren]

Next time if you see messages like this, please, just please, DO NOT GIVE THEM ANY OF YOUR INFORMATION!

And use #discord for discord reports next time!

[autumn bison]

I want to change my region..but my country Bangladesh banned pubg

so I cant change it while I am using vpn

can you please give me support

[cyan citrus]

Please be advised that VPN usage is not recommended, @autumn bison. Could you please add more details about the issue you are facing while changing your region?

[random nexus]

Hello my name is
1v4〡DOCTOR๛X
My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem This is my account ID 573937143

[polar marsh]

Please refer to the private message from @polar marsh for further information, @random nexus.

[autumn bison]

@cyan citrus my country Bangladesh banned PUBG! for that reason we need vpn to access. My Region is changed before the bann. Now I want to change my region to original country Bangladesh

But for using VPN Its not showing Bangladesh @cyan citrus

[cyan citrus]

Again, VPN usage is not recommended, @autumn bison. It may put your account at risk of getting suspended. Please change your DNS settings and see if it will make any difference. Refer to #faq sub point 4.3 for further instructions on how to do that.

[autumn bison]

Can you guys help me to change my location from your end? @cyan citrus

[sick shale]

This isn't possible.

[knotty ferry]

Account data has been migrated to the new version. It is not possible to enter the current version. Download the correct version to enter the game. I can not enter the game due to this error, help.

[cyan citrus]

Please share a screenshot of the issue, @knotty ferry.

[rough lotus]

Hello, did gameloop contacted for pubg new state release in gameloop ? Or should we download from playstore

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rough lotus.

[rough lotus]

Pubg new state discord server?

[knotty ferry]

@cyan citrus

[cyan citrus]

It is possible that your account has been migrated to another version than PUBG MOBILE global version, @knotty ferry. In that case, you will not be able to use the same account again in the global version of the game. Please contact customer support in-game for further assistance.

[knotty ferry]

@cyan citrus It turns out I can't log into my account anymore?

[cyan citrus]

You can try to contact customer service in-game for further assistance, @knotty ferry.

@autumn shuttle, self-advertisement is not allowed here. Please go through #735483472432594994 before participating in the server.

[rough lotus]

Can give me some information regarding pubg new state release in gameloop

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rough lotus.

[wary halo]

My account data transfer is not working

My account in india

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wary halo.

[red plaza]

How to register for this

[cyan citrus]

Please refer to #events for further information, @red plaza.

[wary halo]

Yes

[buoyant dirge]

#emulator

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[buoyant dirge]

Can you told me where i can find emulator support i got new Set up , and i need the good setting without got any banned please on my PC @celest shadow

[celest shadow]

We only recommend that you use the GameLoop emulator to play PUBG MOBILE. Please visit the website for further information.

[buoyant dirge]

And how i can know the right setting to my set up ?

from 1 year one of support helped me with set the setting < so now i got new best GPU , CPU , RAM

[celest shadow]

You can join their Discord server for further assistance.

[heady crest]

Tried everything but still couldn't log in. It says server doesn't respond.
I tried changing dns, reinstalling the game, changing networks, etc.
Still it didn't work.

[onyx cairn]

Where do you live? @heady crest

[night cloak]

Mod?

[pallid dragon]

Ok bois whats going on here I literally just got off from playing

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Please mention your device, country and login method you are using.

[cyan citrus]

You have already been answered. Please contact the customer service in-game for further assistance.

[pallid dragon]

Device-Android Samsung A51
Country-United States
Login Method-Facebook
Internet-Verizon Fios

I just repaired my game and it still isn't working

I was just playing it

Then it suddenly stopped

[opaque dock]

i have to report someone who selled accounts on youtube, how can i report?,
can i report in #copyright ?

@cyan citrus

[night cloak]

Hi , is this true that global account might be banned if you have global and kr version on IOS device?

The PUBGM Beta servers are down?

[upbeat cairn]

Any mod?

[cyan citrus]

Please report PUBG MOBILE cheating content through the following link.

https://bit.ly/3soBavK.

[cyan citrus]

Hello! How can we help you?

[opaque dock]

Okay thnks bro 🙏🏻👑❤️

[upbeat cairn]

Can you come to dm?

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time.

[cyan citrus]

You can state your issue here.

[upbeat cairn]

@cyan citrus check dm

Please

[pallid dragon]

Already did all that

[subtle anchor]

hello any support for help ?

[upbeat cairn]

Come to dm

[pallid dragon]

Just message him here????

[upbeat cairn]

Its important not public

[subtle anchor]

my 2x friend got ban now what is the problem in the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle anchor.

[opaque dock]

??@cyan citrus

[pallid dragon]

Use there ID number ingame

I dunno

[opaque dock]

but idk their character id, his 2nd video is of selling what should i do?

[upbeat cairn]

I need to contact an admin of official

[cyan citrus]

Please try to reset your network settings by going to your device settings > General Management > Reset > Reset Network Settings.

[full osprey]

if you look closely

you will see the glitch is

[pallid dragon]

Ok Ill try that ty

[cyan citrus]

Please state your issue here or move to #chat.

[full osprey]

really make me confuse me out

[opaque dock]

@cyan citrus Hello bro did you missed this?

[upbeat cairn]

I need tournament room every week

[cyan citrus]

Please refer to the following message for further information, @upbeat cairn.

#questions message.

[upbeat cairn]

Need direct room cards not application

[opaque dock]

@cyan citrus bro? can you please help what should i do now? his 2nd video is against of pubgm tos.

can you reply bro or not just tell it.

[cyan citrus]

Remove the slash from the video link. You just need to put the highlighted part.

[pallid dragon]

Can you wait its 1 guy

[opaque dock]

oh okay noticed now thanks!

[cyan citrus]

My pleasure, @opaque dock!

[pallid dragon]

That also didnt work

[opaque dock]

still not

[cyan citrus]

Please try to use a different network or reinstall the game completely.

[opaque dock]

neither the channel one is working.
is there any glitch?

[celest shadow]

That is not a channel identification. If you can send me the link to the channel privately, I may be able to help you.

[opaque dock]

sure

[pallid dragon]

Its not working

Ill see if it changes tomorrow

[mortal jolt]

Where do I spend limited uc

[pallid dragon]

Its coming soon

The store for it isn't coming out yet

Read your events

[mortal jolt]

Epic

Also what about the outfit

When you log in

Or was I a day late

[heavy vortex]

Refer to #news

[gray wing]

How to Change Region?
No Show Change option.
Plz help plz

[cyan citrus]

That option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @gray wing.

[gray wing]

Any other ways to change region.
I want to Change

[pallid dragon]

Read above

[earnest sequoia]

Can we play arcana arena tournament on bgmi!?

[dense cedar]

account was illegally and suddenly banned. What is the reason and how can I recover it? This is an injustice between whom I speak

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense cedar.

[earnest sequoia]

Can we play arcana arena tournament on bgmi!?

[cyan citrus]

No. The event is only for PUBG MOBILE.

[storm flume]

Please avoid going off-topic, @pallid dragon. You may have unrelated conversations in #chat.

[pallid dragon]

lol oops

[cerulean scroll]

If your account is registered in EEA region, you may create new id or continue playing in that region.

[gray wing]

I Don't But This Time Region Is France.
And I Want To Change Pakistan So Please Help Me Plzleas Sir

[dim rose]

Include ducky skins again

[cyan citrus]

You have already been answered. There is no way you can change your region. Please move to #chat if you don't require assistance regarding something else.

[cyan citrus]

Please feel free to provide your feedback regarding PUBG MOBILE through #old.

[proven marlin]

my joystick is malfunctioning,it keeps the joystick keeps freezing.i keep dying because of this

how do I fix this

I have been having this problem since 2 weeks ago

[cyan citrus]

Could you please share a video recording of the issue, @proven marlin?

[proven marlin]

uhh

it's easy to describe

it's like

when you stop using it

it won't go to the center

[cyan citrus]

Please provide a video recording of the issue as mentioned earlier, @proven marlin.

[proven marlin]

I forgor to record

[cyan citrus]

Please mention your device, @proven marlin.

[proven marlin]

nova 2i

huawei

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @proven marlin.

If the issue still persists, please provide a video recording of the issue.

[night cloak]

What is this

[proven marlin]

alright.thank you

[atomic palm]

My account is hacked please help

[cyan citrus]

My pleasure!

[night cloak]

Iam an asia server player but EEA means European economical area??

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[indigo dawn]

Will the Pubg mobile accounts be on the Pubg New State

[cyan citrus]

If your account is currently in EEA region, you will not be able to transfer the region out of that.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @indigo dawn.

[indigo dawn]

Just asking if Pubg Mobile accounts are supported on Pubg New State

[night cloak]

But I need to transfer my data into BGMI in this problem i can't transfer
Plz help

[atomic palm]

I sent them and they didn't reply, please help me

[cyan citrus]

As we only provide community support for PUBG MOBILE global version, we are unable to help players concerned about any other version than the global version of PUBG MOBILE. You may try to ask other users in #chat channel.

[cyan citrus]

We only provide community support for PUBG MOBILE. We are unable to help you any further in this regard.

[timid shale]

Hello i have a question where can i sing up for the ARCANA ARENA tournament

[cyan citrus]

Unfortunately, we are unable to help players with compromised accounts through this platform. It may take some time for customer service to get back to you due to enormous number of requests.

[cyan citrus]

Please refer to #events for further information.

[timid shale]

Thank u

[cyan citrus]

Glad to help, @timid shale!

[night cloak]

Yes this is a problem in PUBG not BGMI

[atomic palm]

I want to contact support as soon as possible, I do not want to lose my account, what is the solution?

[cyan citrus]

We do not answer for any other game than PUBG MOBILE, @night cloak. Also, there is no way you can change your region as there is legislation issue involved.

[cyan citrus]

You can contact them through in-game. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[steel pawn]

did new state is related with pubg

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @steel pawn.

[steel pawn]

Dear mod can u tell me how i get a free rename card

[cyan citrus]

You may get a rename card by doing return missions for staying inactive for at least 28 days, @steel pawn. Otherwise, you will need to purchase the rename card through the shop in-game.

[fervent sleet]

I made a deposit us to my account for $10,us came, but they were immediately confiscated because they were added from another sources, but no so in addition, they also confiscated 5 times for 10 dollars

[floral mist]

i cant change my region

to pakistan

[fervent sleet]

I made a deposit 600us to my account for $10,us came, but they were immediately confiscated because they were added from another sources, but no so in addition, they also confiscated 5 times for 10 dollars

[cyan citrus]

Could you please add more details about your concern, @fervent sleet? If you are facing any purchase related issues regarding the game, please contact customer support in-game for further assistance

[cyan citrus]

What is the issue you are facing while changing your region?

[floral mist]

i cant link it

error

[cyan citrus]

Which error, @floral mist?

[fervent sleet]

I tried to contact with support in game and email,but no answer

[atomic palm]

When I contacted customer service, they asked me for a screenshot of the last receipt, but it did not show me an icon to send them the picture. What is the solution?

[tawny acorn]

Hi, Someone add a mobile number to my PUBG account I want to remove my mobile number from PUBG account

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Your patience is highly appreciated while they get back to you. Keep an eye on your in-game ticket.

[serene rose]

Hello any mod?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[cyan citrus]

Hello! How can we help you?

[signal bobcat]

@lime juniper @static sleet@celest shadow

[tawny acorn]

I tried to contact via Email but not response

[serene rose]

Do you have game installed in your device rn, sir? I need to ask you something..

[cyan citrus]

Please contact the customer service through in-game, @tawny acorn. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[atomic palm]

When I contacted customer service, they asked me for a screenshot of the last receipt, but it did not show me an icon to send them the picture. What is the solution?

[cyan citrus]

Please state your concern.

[fervent sleet]

Support didn’t answer several hours

[cyan citrus]

You will need to provide the required information to customer service, for them to proceed. Unfortunately, this is not something that we can help with through here.

[serene rose]

Can you try sending me request on this id ? 51359100888 friends are not able to send me request

@cyan citrus and also how can I check if a certain id is in PUBGM global or has shifted to another version?

[static sleet]

The user has been answered and is currently being answered by a moderator, @signal bobcat. Please do not misuse the mention function or you may face moderation action.

[tawny acorn]

I tried but failed. I want to remove my mobile number from my PUBG account. Please guide me properly. How can I contact via email.

[atomic palm]

‏I want to contact support directly, what is the solution?

[cyan citrus]

You may try to contact the customer service for that. You cannot check by yourself.

[serene rose]

Hmm thank you for your assistance.

[cyan citrus]

You can only contact them through in-game. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan citrus]

My pleasure, and you're most welcome!

[tawny acorn]

Please tell me how can I remove mobile number from PUBG?

[serene rose]

Can I ask you one more question?

[cyan citrus]

Please do so, @serene rose.

[cyan citrus]

You cannot do it manually. As mentioned earlier, please contact customer support in-game for further assistance.

[tawny acorn]

I tried but not response.

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @tawny acorn. Unfortunately, this is not something we can help with through the community. Please wait patiently for their response.

[serene rose]

What possible I can do if am not able to login to my account? If I log in with my apple id it says please download the correct version. Even though my account is in global version. I can search that id through my alt ids and as you confirmed above that you are able to send me request it means my account is still in global version right? Yet am not able to login.

[storm flume]

Please contact the customer service for further assistance, @serene rose. Refer to subpoint 5.4 in #faq for further information.

[serene rose]

alright thank you.

Can I get mail of cs?

[cyan citrus]

[e-mail]

Please be advised that email is only meant for general queries and cheater reports, @serene rose.

[serene rose]

Oo alright. Thank you very much for your assistance.

[modern plank]

Assalamualaikum

[cyan citrus]

Again, my pleasure, @serene rose! Please do come back again, should you have any other concerns.

[modern plank]

Sir ye limit UC se hum royal pass le saktay hain

[storm flume]

Please do not use languages other than English, @modern plank. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gilded needle]

My gyro won’t work at all. Even when I turn on and off on. I’ve tried restarting my game and using the repair function on the login screen.

[cyan citrus]

Hello! Please mention your device, @gilded needle.

[gilded needle]

iPhone 11 Pro Max

It worked fine yesterday

[cyan citrus]

Please try to Offload PUBG MOBILE one time, @gilded needle.

[gilded needle]

Delete the game or just close it?

[cyan citrus]

Please go to your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App, @gilded needle.

[gilded needle]

Done it.

[serene rose]

Shows me this. Any other way to contact cs?

[cyan citrus]

Are you located in India, @serene rose?

[serene rose]

Sadly yes.

[cyan citrus]

You may receive this response, as the game is currently not available in your country, @serene rose. Unfortunately, your issue is not something we can help with through the community. It is possible that your account has been migrated to another version. In that case, you will not be able to use the same account again in the global version.

[serene rose]

Ik this but I have not transferred my account to any other version. I just uninstalled the game for a month and after installing it's showing me this ... Maybe it's a game bug/glitch m

Dlt?

[cyan citrus]

Please share a screenshot of error notice when logging into your account, @serene rose.

[serene rose]

Here you go. But remember I have never tried to transfer my account in any other version . I just uninstalled the game for a month because of studies and now it show's me this after installing the game. Maybe it's a bug or glitch?

It's still in global but am not able to login -_-

[cyan citrus]

Unfortunately, we are unable to help you any further in this regard, @serene rose.

[serene rose]

Routine repair might help?

[gilded needle]

@cyan citrus I’ve tried offloading and then reinstalling and my gyro still won’t work. Any other possible solutions?

[cyan citrus]

Not sure. You may try that. For further discussion, please move to #chat.

[old crest]

Hi, I lost access to my linked email and when I use email+password option I get a message saying: reset password, suspicious activity ...
Can I recover my account using my Facebook that was previously linked to my account ?

[serene rose]

For sure and thank you for your assistance.

[cyan citrus]

You're most welcome, @serene rose!

[cyan citrus]

Please try to reset your password, and log into the account with new password.

[old crest]

can't do that, lost access to my linked email

[cyan citrus]

That is unfortunate. Could you please try to reset your device settings one time? You can do it through device settings > General > Reset > Reset all Settings.

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[night cloak]

Please unbann my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid dragon]

Is there a way to see if my acc was banned temporarily

Doesn't it give me a system message?

[cyan citrus]

If your account is not currently suspended, you cannot find that information, @pallid dragon.

[gilded needle]

@cyan citrus it works now, thank you for your help!

[pallid dragon]

Im still getting this

[cyan citrus]

Glad to hear that, @gilded needle! Please do come back again, should you require assistance regarding something else.

[pallid dragon]

Why I was wondering

[cyan citrus]

Did you try to log into another account, @pallid dragon?

[pallid dragon]

Yes I tried guest

It doesnt work but since the first time I been on other games playing fine

[dense hatch]

half of my buttons don't work in gameloop, i have checked my keymapping but the interesting part is that the buttons are not detected during the match when i use the keymapping tips

[cyan citrus]

Please try to change your DNS settings, @pallid dragon. Refer to #faq sub point 4.3 for further instructions.