questions

[night cloak]

I am not authorized to write to #faq

[sick shale]

It is a read-only channel that has answers for the most frequently asked questions.

[night cloak]

Pubg how to be connected to my account ???

[sick shale]

Please contact customer service via in-game for further assistance with account related issues, we are unable to assist you from here as we are not affiliated with the customer support team and our support is limited.

[worn anvil]

HI

WHERE I CAN REPORT HACKERS

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @worn anvil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[rose swan]

i want to report hacker it has to be banned please help me out for report I have screen recording and all <@&481161015728406538>

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @rose swan. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tough spruce]

Hello

i need help plz

[median jackal]

Please state your issue, otherwise we can't help you.

[tough spruce]

I have a PUBG Mobile account. I paid a large amount of money for it to get resources and developments, but the account was hacked. The Twitter account was hacked. I don't know how, but the income was linked to me.

I want to get my account back ASAP

[median jackal]

Did you still have access to your account?

[tough spruce]

Yes, the account can be accessed only if the person who hacked the account did not access it through the internal link

I tried to block the account for 7 days to unlink Twitter, but I couldn't do that

[median jackal]

Can i know, how many social media linked to your account?

[tough spruce]

Twitter account, Google account, and Apple account

[median jackal]

Could you login Twitter?

[tough spruce]

no

I want to remove the Twitter account forever because it causes me problems - the person who hacked the account logs in through the Twitter account and I am using the internal link and through the Apple account

[median jackal]

Okay, contact with in-game customer service (ASAP) to unlink unauthorized social media. We're unable to help with any account related issue through the community.
You can use this screenshots as a example.

[tough spruce]

I tried to contact them from within the game, but they did not respond to me, I don't know why

[median jackal]

Refer to 5.5 of #faq.

Please wait patiently.

[tough spruce]

Well, I want to ask you a question, is he the official responsible for the PUBG Mobile game or the manufacturer is inside this server؟

[tough spruce]

I was very patient, my story started in early 2021

[median jackal]

"He" means?

[tough spruce]

yes

[keen pecan]

Need help

How can I avoid getting banned often cause of my Internet?

@celest shadow

[median jackal]

Use different network.

[keen pecan]

I don't even know how it's the cause

And they're the best network around here@median jackal

[median jackal]

Try to change DNS, by following 4.3 of #faq.

[keen pecan]

Dns?

[median jackal]

Yeah, please check sup-point 4.3 of, #faq.

[keen pecan]

Ok

[rich bridge]

Hi sir/madam
My pubg global account was hacked but i can access my account with twitter. And hacker can access Facebook log in i am try to log in my account and hacker also login so I can't unlink my Facebook account how can i do

[cyan citrus]

Please contact customer support in-game for further assistance with your compromised account, @rich bridge.

[rich bridge]

But there didn't reply my complaints

[cyan citrus]

Can you please elaborate, @rich bridge?

[rich bridge]

My pubg global account was hacked but i can access my account with twitter. And hacker can access Facebook login i am try to login my account and hacker also log in so I can't unlink my Facebook link. What am i do now. But one think i am try to contact pubgm customer service there didn't reply since 3 days

[cyan citrus]

Please understand that it may take some time for customer service to process your request due an enormous number of requests every day, @rich bridge. Your patience is highly appreciated while they get back to you. Unfortunately, we are unable to help players with compromised accounts through the community.

[rich bridge]

Thanks for the information remind that if hacker will take my account what am i do

[cyan citrus]

Please wait for the customer service to get back to you, @rich bridge. Your account security is your own responsibility after all.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rich bridge]

Thank you waiting for the good reply

[night cloak]

Hi sir how r u

[cyan citrus]

My pleasure! Please do come back again, should you require assistance regarding something else.

[cyan citrus]

Hello! How can we help you?

[night cloak]

Some m f haked my pubg account

How can I keep my account safe

[cyan citrus]

Please do not bypass the inappropriate language filters, @night cloak. For compromised accounts, contact customer service in-game and customer service of the compromised social media account for further assistance.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

i have won 1000uc in giveaway but i am from india so i have BGMI can be get it in bgmi?

[cyan citrus]

No. The prize is only for the global version of the PUBG MOBILE, @night cloak.

[lunar perch]

Is metro royal going to return after it is removed?

[night cloak]

Can I share with my friend?

[cyan citrus]

No information in this regard, @lunar perch. Please keep an eye on #news for future announcements related to the game.

[lunar perch]

Oh ok thanks

[cyan citrus]

Yes. Please provide us the numeric user identification of the player.

[night cloak]

Okay

[cyan citrus]

My pleasure!

[tight bough]

#server

[cyan citrus]

Hello! How can we help you, @tight bough?

[lofty locust]

Hey, where is UC station

I don’t find it

[night cloak]

This is my friend pubg mobile character id - 5261849516

[cyan citrus]

Thank you for the information, @night cloak. You will receive the reward soon.

[night cloak]

Thnx

[lofty locust]

I want to buy UC from UC Station

But I don’t see it

Did I miss it?

[cyan citrus]

If the event is not available for you in-game, you will need to wait for the event to be out, @lofty locust.

[lofty locust]

I missed it omg

It’s ok

Can I know when it will come?

[cyan citrus]

No information in this regard, unfortunately, @lofty locust.

[lofty locust]

Okay np

Thank you

[cyan citrus]

My pleasure, @lofty locust! Please do come back again, should you have any other concerns.

[coarse sorrel]

how do we contact someone to claim the giveaway when error has messages disabled

[little surge]

I got muted ingame for 7 days because i typed the word sniper,kill, ect

[cyan citrus]

You can send me a direct message.

[coarse sorrel]

alright i’ll message u

[cyan citrus]

Please contact customer support in-game for further assistance.

[little surge]

Customer support dont exist no more

all they have is a bot and not a human

[cyan citrus]

We are unable to help you in this regard, @little surge. Please do not use inappropriate language in both text and voice channels to avoid such penalties in the future.

[narrow wing]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow wing. Remember to read through #faq before asking questions in the support channels.

[little surge]

?!?!

[night cloak]

Is it not possible not to get account back from Nepal or India bmgi?

[cyan citrus]

You cannot transfer your account to global version of the game from another version, @night cloak.

[scenic trellis]

Game keeps loading forever my internet is fast

[cyan citrus]

Hello! Please mention your device and country, @scenic trellis.

[scenic trellis]

Vivo Y11
Philippines

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device one time, @scenic trellis.

[scenic trellis]

Alright I'll try

[scenic trellis]

Still didn't work

[cyan citrus]

Do you happen to have a video recording of the issue, @scenic trellis?

[scenic trellis]

Wait

[night cloak]

When is metro ending

[night cloak]

I mean someone hacked it transfer it to their bgmi

[scenic trellis]

I can't upload it on discord my Upload speed is not good i uploaded it on Yt
https://youtu.be/xy-2UJ8lhbA

[static sleet]

For further assistance with compromised accounts, please contact the customer service in-game and customer service of the compromised social media account, @night cloak.

[night cloak]

I have some premium scraps so after update I can combine them and get 1 coupon for 5 or we have to buy new scraps to get 1 coupon for 5 scraps

[cunning iris]

Hello!
My ID (5590175114), Region Europe!
Today, during the game, I got an inscription that I was blocked for 10 minutes!
I didn't even understand why they blocked it!
I can tell you one thing that I play the game honestly, without any programs!
Since think for yourself, I invest money in my account and not small, just today I put about 4000 UC! and playing with the programs so that my account is blocked is not logical!
I would like to know the reason for blocking!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning iris.

[ionic slate]

I checked my wifi speed on multiple apps and sites and it showed ping lower than 20 always, and when i loggin to pubg my ping is 70+.. whats going on

@whole finch

I have a 500g Dspeed

Anyone?

@cyan citrus you there?

[rigid yarrow]

Hey!
Can i change my region ?
I'll try butt can't shifft to pakistan region.
Please change my region from USA to PAKISTAN
my game id is : 5441978088
Name : F.K-CHARLie

Device: tecno 17 pro,
Wifi & Cellular
Pakistan 'Azad kashmir

[ionic slate]

Bruh i saw u typing and thought someone finally replied

I have an account that locked for no reason it keep telling me account migrated while its not... i dont think they will hell you with this subject cause no one helped me

[rigid yarrow]

😩

[flat sinew]

Is ipad view config bannable?

[feral forge]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and violators will get punished accordingly, @flat sinew.

[night cloak]

any esports mod? rn? need help

[feral forge]

We currently do not have information in this regard.

[night cloak]

@feral forge can you help?

I'm getting some error using the API , i cannot go to the website /localhost

[feral forge]

It may be because the server of the lobby you are connected to is further than where you are currently located. Unfortunately, this not something that we can help you here. When you start a match, the system will match you will others players and start a match as soon as possible, and that may connect you to a lobby that is located further from your location.

[feral forge]

You can change your region via your in-game basic settings > Account. What does it concern?

[feral forge]

Could you please provide a screenshot of it?

[rigid yarrow]

I'll try in game butt still can't shifft to other regions . I don't no why
I can't recevie OTP on my mobile number

[ionic slate]

@feral forge yes please if you can help me i would provide anything i even got screenshots of payment reciepts

@feral forge can you reply in private i got another issue i would like to discuss privately... its related to pubgm players saftey

[feral forge]

If you are unable to receive the verification code, please try again some time later or contact the customer service in-game for further assistance in this regard.

[ionic slate]

Once your done with charlies case please message me nadia

[feral forge]

Please provide a screenshot of the notice, @ionic slate.

[summer shell]

i am unable to change my region from UK To Pakistan the code doesn't arrive on any of my phone please help

[storm flume]

Please do not use languages other than English, @ionic slate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

November 15.

[summer shell]

any help regarding this ?

[night cloak]

hi can any esports mod respond?

[rigid yarrow]

I'll try most of the time but nothing to see any new thing
We face this issue again and again for so long time . Why you guyz can't solve this ?

[feral forge]

Maybe @onyx cairn can assist you further with this. Please wait patiently for a response from him.

[night cloak]

okay 🙂

[ionic slate]

Sorry it took me some time

[feral forge]

If you are unable to receive the verification code, please try again some time later or contact the customer service in-game for further assistance in this regard.

[feral forge]

If it was not done by you, then it must be someone else who has access to your game account via your social media has migrated your account data to another version. In this case, you will have to download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard.

[ionic slate]

Please god help me 😂 i always get this respone nadia, can you atleast check to which version its migrated, im willing to give you access to my user and pass so you can check it out

[night cloak]

@onyx cairn can you tell to whitelist the OPEN ID ? like i cant enter the OB client , i have all the perms from tencent , for the tournament , the open id is 43808452006774056

[ionic slate]

Its been almost a year with no access to the acc and no one replies like a real human in the in-game support, its always the same automated message, i understand you guys might be busy at times but please give me some attention here lol i never asked for that before

[rigid yarrow]

@feral forge where you from ?

[feral forge]

Most likely BGMI.

Also, please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

[feral forge]

What does it concern?

[rigid yarrow]

@feral forge where yoU from tell me 😠

[feral forge]

Please know that we are unable to assist players with account related issues here, other than to redirect you to contact the in-game customer service, as only they can assist you in this regard.

Do you require any other assistance related to PUBG MOBILE, @rigid yarrow.

[rigid yarrow]

i asked where you from

[rigid yarrow]

@feral forge ?

[ionic slate]

@feral forge I understand, i have tried to download bgmi and tried to login using gmail but there wasnt even a gmail login option 😂 i tried puttingy social media and gave me a new account, then i realised that the social media got unlinked, and about the account sharing thing, im not trying to share anything here, you work at the support section and i trust you enough since your verfied, but its okay i understand you cant help me , i already gave up on the account i was trying my last time i thought i may get lucky this time... but do u get my point.. i cant access the acc cause there is no social media linked to it, only gmail and bgmi doesnt have gmail login option, i tried to message them on their in-game support but didnt even get a reply.... any ways thank you nadia have a good one... check your private messages i sent you something that concerns me about players saftey

[night cloak]

U can't force anyone it is her/he personal if she/he willing she/he will tell if not don't force her/he

[night cloak]

this is not the right place bro

[feral forge]

And what does it concern? If you do not require any other assistance related to PUBG MOBILE please move to a discussion channel, @rigid yarrow.

[twilit pebble]

Is admin here ?

[ionic slate]

@rigid yarrow have some respect.. atleast for your self

[feral forge]

We are volunteers here providing community support for PUBG MOBILE, are unable to assist players with account related issues. Please keep in mind that no one from the support team, whether the customer service or the moderators of this Discord server, will need this information from you.

[ionic slate]

@rigid yarrow and please dont use any other language .. only english here

[night cloak]

@rigid yarrow this is not the right place and u can't force anyone

[storm flume]

Please do not use languages other than English, @rigid yarrow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ionic slate]

@feral forge understood, thanks alot

[twilit pebble]

I log in to my friend’s account…after i logged in to that account then it shows this message..

[ionic slate]

Bruh

And your saying it

Its not allowed to share accounts

Sorry but You snitched on urself my guy

[feral forge]

Sharing or trading account is against the terms of service of PUBG MOBILE, you should play with your own account or create an account which is personal to you to play the game, @twilit pebble. For further information you may refer to subpoint 2.12 in #faq.

[night cloak]

My frd was asking is it possible to get zero recoil in low end divice like 4gm ram phone is it possible??

[ionic slate]

Wait is it even possible to get 0 recoil on any other device?!

How ?

[night cloak]

Atleast a less recoil?

[ionic slate]

Okay but how tho

[night cloak]

Like youtubers

[ionic slate]

I wish i knew any in-game tricks tips for my recoil cause its shiiiiii💩

[night cloak]

lol

BTW is there anyway??

[ionic slate]

I dont really know Is that really a thing? Is there a way to get less recoil bro? Lol lemme know if you got any tricks, all i know is if i shoot one shot at a time i can aim better from far distances other than that u gotta wait for someone to reply bro😅

[night cloak]

Okie but we can change the sensitivity to get zero recoil

Or less recoil

[ionic slate]

Lets wait for someone offcial to reply bro i need to know this ASAP just as you do😂

[night cloak]

lol

Np I will wait for someone to reply

[ionic slate]

For anyone reading here is the original question

[night cloak]

If anyone knows answer for this question plss answer

[ionic slate]

It wont take long bro trust me just be patient

[night cloak]

Okie 😅

[ionic slate]

@night cloak bro @ me when they reply i got bored😂

[shy arrow]

hlw assalamualikum... i have a problem can i ask?

can i ask my problem here?😥

[heavy vortex]

Yes you can state your problem here and someone will help you as soon as they're available.

[night cloak]

lol

Hello where can i report hacker

I have video and id

[little rain]

Did you report in-game? Now go to feedback and send video with I'd and all details

[topaz oar]

are they give free UC for world 1st popularity ?

[little rain]

I am shifting on PUBG new state?

[night cloak]

Can anyone pls reply for this question

[onyx cairn]

@night cloak
Hi, which error notification do you get after trying to login?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

ob client not in whitelist

@onyx cairn

[onyx raven]

Hello I need help about a hacker trying to login my account

[ionic slate]

Manually Dowload obb file and replace the old one or wait for someone to reply

[night cloak]

lol, its not that , obb file , its smth diff

[ionic slate]

You can find an option to logout of all devices on the logout tab then change your social media and all linked accounts passwords or wait for a reply from someone verifed

[ionic slate]

I think that error code stands for that issue but idk im not an expert

[onyx raven]

i reset all my passwords and did that when he was logging in and he still removed all my friends :’)

I’ll just wait for someone verified, thank you

[night cloak]

noo, its not that its smth diff, this is a seprate version

[peak zodiac]

Does PUBG ban tiktok users for posting hacking content?

[ionic slate]

I dont think they would go on social media looking for hackers there but if someone reports them in-game or you got the vids then yea i guess

[feral forge]

If a social media page contains one or more videos that violate PUBG MOBILE's terms of service, there is always a risk that copyright strikes will be applied sooner or later, @peak zodiac.

You can find our terms of service at https://www.pubgmobile.com/terms.html.

[storm flume]

Please contact the customer service for further assistance, @onyx raven. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

🙄🙄

[ionic slate]

I need to know too

[night cloak]

XD

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[peak zodiac]

He has a ton of buying hacks on his tiktok

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @peak zodiac.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[onyx raven]

Is this the only way to actually get help with someone hacking ur account wtf 💀

it’s been two days bruh

[feral forge]

You should first identify which of the login method has been compromised by the unauthorized person, then secure it by changing password and enabling 2FA, you may also contact the respective social media support in question for further assistance in this regard to recover it. And if the unauthorized person has linked their own social media link to your game account that you have no access to, you can contact the in-game customer service and request a support agent to unlink it for you.

[brisk idol]

Hello, I won the giveaway, how can i collect my rewards?

[feral forge]

Please contact us with your numeric user identification to receive the prize, @brisk idol.

[onyx raven]

It’s the in game email & number I need to chnage not Twitter Facebook etc. how do I do that?

[onyx cairn]

Thanks, forwarding!

[night cloak]

@feral forge ur reply for everyone question 😅 do u know answer for my question or anyone knows ??

[night cloak]

sure, thanks

[feral forge]

Are your linked e-mail and phone number have been compromised?

[onyx raven]

yes

[feral forge]

You may try asking other players in #pubg-mobile, @night cloak.

[night cloak]

Okie thank you for ur reply

[feral forge]

You may contact the in-game customer service for further assistance in this regard, as this is a matter that only they can assist you.

[onyx raven]

they taking forever I already contacted like I said it’s been two days is there a phone number lol

I’m tryna actually not lose my s1 account

[onyx cairn]

@night cloak
Which email has been used to apply and which name? (To find you faster in the applicants lists)

[feral forge]

No, there isn't. You cannot call the in-game customer service. And if you have already contacted them via the in-game option, please be patient for a response from them, as they receive an enormous amount of requests daily, it takes time to review all of them.

[onyx raven]

damn y’all should get a number wouldn’t have to pen and paper it all

[onyx cairn]

Thank you,
Please check your emails in the next hours as it is going to be solved very soon!
@night cloak
You can delete the personal details, now.

[night cloak]

thank you , very much, by the way i have another question

[ionic slate]

@onyx cairn could u reply in private?

[onyx cairn]

Feel free to ask game related inquiries in here.

[night cloak]

sure., as in how do i use the API perms and show the elimination , domination and wwcd forecast?

[ionic slate]

I need some help bro if you can kindly message me i would appreciate it, if no then i guess its understandable

[night cloak]

is there any specific software?

or is is all inside the client?

[onyx cairn]

We will continue this conversation via email.

[night cloak]

sure, thanks

[onyx cairn]

You forgot your issue thrice.

[ionic slate]

Sorry, So i tried asking other people on here and i guess they couldnt help, i have an account which is linked only to gmail, apparently its been migrated to bgmi by someone, i tried downloading bgmi and turns out they dont even have a gmail login option

I tried contacting their customer support and they did not reply to me

[onyx raven]

I gotta tuff question for you grandpa, how does one get the accuracy above 20% or even higher in game for stats is their even a way to achieve such thing, most common people have less then 20% aim.

[ionic slate]

Also when i tried contacing in-game customer support they replied and said that i can simply regain access to my account by loggin in with the social media that is linked to it, i dont got any social media linked to that account

[onyx cairn]

Wow, that's really tough, but unfortunately I'm unable to assist you, @ionic slate.

[ionic slate]

@onyx cairn Can i atleast know why no one is helping me with this? Please dude😂

[onyx cairn]

I can only assist with esports related stuff.

[ionic slate]

Oh Mk

Can anyone please help me out with this? I got an account that is linked to gmail and only gmail, it has been migarted to bgmi by someone that i do not know, i tried downloading bgmi so i can at least access it even tho if its on another version, turns out bgmi doesnt even have a gmail login option! The linked gmail is [e-mail]
NOTE: I have tried the in-game chat support for 3 months straight with no success

[polar dagger]

Currently crown 1 I have got a title before this

[sick shale]

What exactly you're looking for? Your rank on the leaderboard board?

[polar dagger]

I am looking for city/region wins

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ionic slate.

[ionic slate]

It is a problem that is related to the english global version

[sick shale]

Click on the "Season" tab at the bottom of lobby screen then on "Region".

Or from here:

[polar dagger]

All I see is country

[ionic slate]

Anyone cares to take a look? Please dont hesitate

[sick shale]

Yes, it is based on countries. What did you expect?

[polar dagger]

Well I was expecting to see states or territories wins

My frnd from Malaysia has a title

[long cedar]

Login with play games of that gmail

[sick shale]

That is currently under testing in some countries/regions.

[ionic slate]

Bgmi doesnt have that option

[long cedar]

It does

[ionic slate]

Let me check

[sick shale]

Please use #chat.

[ionic slate]

Im being off topic? Im litteraly begging for help on here

Bye

[sick shale]

This channel is for PUBG MOBILE, not BGMI.

[ionic slate]

Can anyone please help me out with this? I got an account that is linked to gmail and only gmail, it has been migarted to bgmi by someone that i do not know, i tried downloading bgmi so i can at least access it even tho if its on another version, turns out bgmi doesnt even have a gmail login option! The linked gmail is [e-mail]
NOTE: I have tried the in-game chat support for 3 months straight with no success

[long cedar]

🤦

[sick shale]

What has this to do with PUBG MOBILE?

[long cedar]

@ionic slate talk in #chat

[sick shale]

You can't transfer your account back to the global English version.

[ionic slate]

I only play on PUBG MOBILE i never played on bgmi it was only after u guys informed me that its been migrated to bgmi that i knew about iy

I cant access bgmi

[sick shale]

Not something we can help with

Please avoid interrupting and move on, @long cedar.

[ionic slate]

U know what my bad i shouldnt even have tried asking on here

[ionic slate]

Hey so im back again with great news! My account is not tranfered to bgmi,my friend just tried searching up my name and didnt find my account on bgmi, but im getting the migrated error

[night cloak]

@onyx cairn are you busy? i have a problem , it says the account has been logged in with a newer version of the game

[onyx cairn]

Can't help with that.

[night cloak]

oh

:/

[cerulean scroll]

You should contact in game customer services of BGMI, this is not the right place.

[ionic slate]

What does bgmi have to do with this?

[harsh imp]

I'm not getting any verification code while changing my region

can any one help me ?

[cerulean scroll]

Read this

[scenic trellis]

Nvm the game is no longer Loading forever

[onyx raven]

when i try to get the verification code for my email it doesn't give it to me only gives it to me when the hacker trys to get in why is that? i also tried the phone version and i don't get anything back also yes im sure they are spelled correct and the right email and #

also when i try for email it says i exceeded the limit for trying when i haven't done anything, maybe the hackers spamming it so i don't try to reset it but either way im not getting anything when i try it

[pallid briar]

In that case, you will have to contact the customer service of your email to recover your compromised email first. Otherwise please contact the customer service in-game for further assistance.

[feral forge]

Begging is not allowed, @viscid apex.

[viscid apex]

I kust kidding 🥴

[cinder galleon]

any one can help me?

[feral forge]

Hello, @cinder galleon. Feel free to state your issue here.

[cinder galleon]

now, why when i kill any one i get banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder galleon.

[grim edge]

I need help too for my hacked account

Why no one from the company here can help me restore my account

[storm flume]

Please contact the customer service for further assistance, @grim edge. Refer to subpoint 5.4 in #faq for further information.

[rocky prairie]

My account is banned and i did not breake any rule

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rocky prairie.

[safe night]

Why dont i get a mythical outfit in pubg korean version always when i open a crate

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE.

Besides, it should be based on your luck.

[safe night]

Thanks for the feedback i appreciate it

[silent panther]

Honestly I read something about a file that bans the mythic items and purple items I never got anything serious in a long time but silver I think my items got banned until 2050

[cyan citrus]

In-game creates are totally based on luck, @silent panther. This is not something we can help with.

[silent panther]

Yeah okey well I opened the space traveler crate just to get the mythic helmet I was dying for one I spent 300+$ on it but I never even got a temporary one can I get a refund or get the helmet ? You can check my history it mus’ve been a glitch I had all skins downloaded and good ping I opened on 60-70 ping with hd graphics

[cyan citrus]

The UC that you have spent in-game cannot be recovered, neither a refund is possible, @silent panther. You may try to contact customer service in-game for further assistance with this.

[silent panther]

Will they give me the helmet ? I know I can’t get uc back I read the support notes

[cyan citrus]

We are unable to help you in this regard in any way, @silent panther. You may contact the customer service for further assistance.

[odd furnace]

I want to change my server to bulgeria

[cyan citrus]

You can change your server through your in-game Basic settings > Account, @odd furnace. Are you facing any issues while doing so?

[odd furnace]

Someone has attached his third link to my pubg account, he changed the server to india. Due to continues login of him and change of server currently i am unable to change

I have 2 logins while he has only one login of third link email unable to remove.pubg

[odd furnace]

Customer service is not doing any thing

[cyan citrus]

You cannot change your server until the cool-down has been reset. For compromised accounts, please contact the customer service in-game for further assistance, @odd furnace.

[onyx raven]

Do you guys know what the time is this so I don’t have to wait every other second for this hacker to get in again

(yellow part)

[odd furnace]

This is totally wrong, what the hell is doing customer service nothing. I think pubg is now going to be worst.

[cyan citrus]

You may refer to that notice, @onyx raven. The daily limit should be at least 24 hours. For compromised accounts, please contact customer support in-game for further assistance.

[odd furnace]

I don't know the email to freeze

[onyx raven]

Lol Fr customer service doodoo Bunz

[onyx raven]

It’s day 2 of waiting for them

😂

[cyan citrus]

@odd furnace, as you have already been answered and we are unable to help you any further in this regard, please take this discussion to #chat.

[onyx raven]

i have to stay up on pubg so he doesn’t link anything

I actually met the hacker it’s two guys

I recorded them

[cyan citrus]

Please be advised that your security is your own responsibility, @onyx raven. As for customer service, a delayed response can be expected due to enormous number of requests every day. Your patience is highly appreciated while they get back to you.

[onyx raven]

lol

Anyways

Does a recording help,

?

ig not nvm thanks bunk

[cyan citrus]

Please provide the required information to the customer service, as we are unable to help players with compromised accounts through the community, @onyx raven.

[warped widget]

I want to change my country region but I don't received my verification code please help me

[cyan citrus]

Please try to log in to the account with third linked email and attempt to change your region again, @warped widget.

[warped widget]

My account was already logged in

And linked

[cyan citrus]

Please try again at another time or report the issue through #old in compliance with channel's pinned instructions, @warped widget.

[broken sluice]

I have a problem

[cyan citrus]

Hello! Please state your issue, @broken sluice.

[broken sluice]

In a RP mission, I have to kill 4 players with a shotgun. I killed 3 before and in the last match I killed one. And I already picked smoke gernades in 14 matches before so in my last match, I completed both of them. But when me and my 2 teammates died, the missions didn't count. My other teammate was alive that time.

[cyan citrus]

You may need to wait for the game to be over for your all teammates, @broken sluice.

[broken sluice]

Okay

Thanks

[cyan citrus]

My pleasure, @broken sluice!

[dire pebble]

Hi Team pubg if Someone gonna use glitch in game gonna get ban ?

[cyan citrus]

Using glitches to gain an unfair advantage is prohibited and will be punished accordingly, @dire pebble.

[dire pebble]

1 enemy 2 time in same lobby kill me with using ( buggy glitch )

I recorded my death replay

[cyan citrus]

Please feel free to report such players through in-game report feature, @dire pebble.

[worldly canyon]

Hi there,

Can someone revisit my account and check if it’s correct I should be banned. This is the 2nd time I’ve been accused of playing with cheaters which gives the indication that my account is been targeted.

As you may know, the bans get longer and it’s frustrating to bare with. Could you please looking into this.

Account number: 5267986390

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly canyon.

[night cloak]

please help

[cyan citrus]

This is not the latest version of the game, please try to reinstall the game and try again, @night cloak.

[night cloak]

the link they gave, they say its updated sept 17th

@onyx cairn can you tell them to update the link? i mean , this is not the right version, please update it! asap

[cyan citrus]

The version in your screenshot is 1.6.0.15520. The latest version of the game is: 1.6.0.15545, @night cloak.

[night cloak]

oh, thats why its not working

or is there any way to update this ? client ?

[cyan citrus]

You can try to reinstall the game through Play/App store or official website, @night cloak.

https://www.pubgmobile.com/.

[night cloak]

this is not the link , im looking for, :/

this version is called PCOB and i contacted tencent they said , please update it and when i go to their link , the link is outdated., so

can any esports mod help w this?

Hi
Please make sure to follow the guideline below to apply for PC OB, the newest version is in the ssheet.

this is what they said

and the link is outdated

:/

can it be updated?

[onyx cairn]

@night cloak

[night cloak]

i sent them the email, waiting for response

[ebon wadi]

My account is not login via number and i loss my Facebook

[cyan citrus]

What is the issue you're facing while logging into the account with phone number, @ebon wadi?

[ruby schooner]

Hello i have a problem i want to change my email in the game but i can't is there anyway to change it ?

And where could i contact pubg to change it

[cyan citrus]

You cannot change your email at the moment, @ruby schooner.

[ruby schooner]

I have access to the email tho

[next aurora]

you have access but its still no way to change it no matter what

[ruby schooner]

I want to sell my account and i can't give the email cuz it's my business email

That's sad

[cyan citrus]

Selling PUBG MOBILE accounts is against the terms of service of the game, @ruby schooner. Mentioning about such activities may get you suspended. You cannot remove the third linked email at the moment. This feature has not yet been functional.

[ruby schooner]

Okay thank you

[rapid bramble]

What? Why is it like this?

Why is rp locked today?

[rich bridge]

@rapid bramble RP NOT LOCKED please check your internet connection then restart the game

[open cosmos]

I want to change my third link(Mobile Number)

[cyan citrus]

You cannot change it at the moment, @open cosmos.

[odd furnace]

Sir can third party hacker ban my account for 10 years?

[night cloak]

Hi, I am unable to redeem Golden Airdrops.
It says System is busy. Try again later.

[odd furnace]

Please answer this

[hoary sable]

Guys i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary sable.

[cyan citrus]

Accounts are terminated due to violation of the terms of service. If any cheating activities by you or any unauthorized person are discovered in your account , the account will be terminated.

[odd furnace]

My account has been hacked and linked with third email. Now he is banning for 2 days everytime using third party

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd furnace.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

Please feel free to provide your feedback regarding that through #old, @storm cape.

[night cloak]

Already repaired and tried to redeem once again. The issue persists

@night cloak please help

Will do

Thanks

[cunning nacelle]

How do I report someone for cross team ?

[cyan citrus]

Please report such players directly through in-game report feature, @cunning nacelle.

[cunning nacelle]

Yes but I have a video how am I supposed to send it

[cyan citrus]

We don't accept reports for such team up behavior through the community, @cunning nacelle. That should be reported through in-game report feature.

[cunning nacelle]

oh ok

[little rain]

Please fix graphics its irritating anti aliasing not work properly

Also coffin said about it that anti aliasing is not good because all textures and graphics are pixelated irritated

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions, @little rain.

[polar dagger]

I am stuck in sea championship

Cannot press anything

[potent sandal]

What's this

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future, @potent sandal.

[polar dagger]

Pubg tightened the rules
I also got muted

[flat sinew]

I think i-pad view in mobile is not an cheat it just make more far your 3rd person view right

[night cloak]

the issue is resolved, thanks tencent and the team

[potent sandal]

@cyan citrus I didn't use any inappropriate language anywhere today I logged in after many days and now this

[cyan citrus]

You mentioned ''config'', that's what she replied to. Usage of any third-party applications or configuration of game files will result in an account suspension.

[cyan citrus]

Feel free to contact customer service in-game for further assistance. We are unable to help you any further in this regard.

[onyx cairn]

I saw that via mail. Do not hesitate from contacting us whenever you need any assistance.
Thanks for your support as well!

[sly helm]

Guys i need help

I want to Unlink email linked from account

[cyan citrus]

You cannot do that at the moment, @sly helm.

[sly helm]

So when

[night cloak]

thank you!

[cyan citrus]

No information in this regard, @sly helm. Please feel free to provide your feedback through #old.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose rampart.

[warped relic]

How to recover hacked account?

[storm flume]

Please contact the customer service for further assistance, @warped relic. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Can any one help me

I have a problem with sending gift to a friend

I tried many time to send koenings car

But it’s not working

[sick shale]

You may refer to the event rules:

[night cloak]

I tried all of this 😣

Is there any room I can show it live on

[sick shale]

Do you have the same Koenigsegg finish, @night cloak ?

[night cloak]

Yes I have

[sick shale]

Take screenshots please, or a video recording

[night cloak]

I can call u if it’s possible

[night cloak]

I add. You

[sick shale]

You can share it here

[sick shale]

That's the finish you own?

[sick shale]

You don't have the Koenigsegg Jesko (Silver Gray) finish, @night cloak ?

[night cloak]

No

[sick shale]

That is why you're unable to send the gift. You must own it first

[night cloak]

Oooo

🙄

Thanks for giving information 👍🏼

[wispy crow]

Why Pubg doesn't Ban these type of Scammers Who are Using 18+ profile picture And Spamming Scam links on the World & Local Chat

[slim yarrow]

Is the new koenigsegg dacia has bug in game

[cyan citrus]

The issue has already been forwarded. You can directly report such players through the report feature given in the chat. Also, you are more than free to report the issue through #old.

[wispy crow]

This Type Of report Section doesn't open for Us

[sick shale]

Some related issues will be addressed with upcoming update. Should you have other issues, please submit a report in #old with video recordings.

[cyan citrus]

Tap on the avatar of any player during the chat and then tap on the ''Report'' option.

[wispy crow]

Ok thanks

[cyan citrus]

Glad to be of help, @wispy crow !

[heavy vortex]

I report everyday, I still see them everyday :/ what's the point

[placid skiff]

please here,
i installed fresh gameloop but there is no option of 90fps in pubg setting. What should i do

i have 144Hz monitor

[sick shale]

We are unable to provide assistance for emulators here. You may refer to their website:

▫️https://www.gameloop.com

[night cloak]

Is there any discord server for Pubg new state ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[honest sage]

Will there be 120FPS feature added in the future updates???

[cyan citrus]

No information in this regard, @honest sage. Please feel free to provide your feedback through #old.

[grave sage]

hello mam @lime juniper please respone to my dm or please contact me as soon as possible... i need your help mam🙏

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @grave sage. We may otherwise have to mute you.

[urban walrus]

Hey there, how can I gift the konigsegg coupon. The game won’t let me. We have all the requirements lvl10 acc 72hour friendship and the synergy as well. Keep getting the message : failed to gift

[feral forge]

You need to own the vehicle finish yourself before you can gift it to a friend.

[urban walrus]

Exactly the same finish? I have the Dacia and I want to gift the coupe

[feral forge]

Yes, you need to own the exactly same vehicle finish yourself.

[urban walrus]

Wow, u sure?

[feral forge]

Yes. You may refer to the event rules in game.

[urban walrus]

Damn pubg did

[urban walrus]

K thx

[cyan citrus]

Hello! How can we help you, @serene pollen?

[serene pollen]

Hello i want help about how to remove the link from my account. I'd changed from iphone to Android and forget the password of my old email... i can log in with it only in pubg but not the email ... so I'm asking how to remove it ... I had removed the Gamecenter also but not the link.

[sick shale]

You cannot as the unlinking feature for e-mail address and phone numbers has not been implemented yet.

[rose star]

Can i upload videos on youtube related to beta version new mirror world mode?

[modern timber]

Can everyone get 600 Unknown Cash 11/11/2021

?

If yes, Can any explain to me what should i do to gain this reward?

[dapper jackal]

Hello I just wanna some help
My PUBG acc got hacked by someone
And he linked his Facebook acc on the PUBG acc
Can someone help me to unlink his Facebook acc
BTW I sent to the game support 3 times and I sent the information that they asked for and they said those are incorrect

[heavy vortex]

My in game direct messages don't reach to my friends. I don't understand what to do? 😵‍💫

[heavy vortex]

No information in this regard, keep an eye on #news.

[cyan citrus]

We are unable to help players with compromised accounts through the community. You will need to provide the accurate information to the customer service, for them to proceed.

[lone sparrow]

I got this message after downloading the beta, any solution?

[storm flume]

Please avoid going off-topic, @pliant plinth. You may have unrelated conversations in #chat.

[frank void]

Pub G please bring back the inferno rider helmet sobsobsobsob

[flat sinew]

Pubg should increase 3rd person view setting for mobile

[civic pivot]

Hello can someone help me? I cannot send koenigseg as a gift, although i have mine already

It says “failed to send the gift”

[sick shale]

Do you have the same finish?

[civic pivot]

No i have black dacia koenigsegg

I want to send the white one to my friend

[sick shale]

You must own it first.

[civic pivot]

I have already

[sick shale]

You must have a finish as same as the one you want to gift. Refer to the event rules:

[civic pivot]

First i bought my own, the black one. its my girlfriend i wanna gift and she prefer the white one?

Why do i have to gift same color?

It doesnt say you must gift same color as you own

It says you must own koenigseg before gifting another

I read the rules

[sick shale]

Read the second rule.

[civic pivot]

Thats im referring to

YOU MUST OWN THE KOENIGSEG

i own koenigseg

[sick shale]

Continue reading till the term "Corresponding" which means you must own the same finish.

[civic pivot]

What kind of bs is this?

@lime juniper

She doesnt want the black finisg

[sick shale]

You could've read the event rules before. This isn't something we can help with, feel free to send your feedback in #old.

[civic pivot]

I’ve did, im used to the strangeness of this game events but never used to this crazy one 🙂 whats the point to gift a finish you already have? You paid the uc for it and you cannot choose which one to gift, imagine playing with someone all day and you only see 1 finish not another ones.. really absurd

[storm flume]

Please contact the customer service for further assistance, @clever night. Refer to subpoint 5.4 in #faq for further information.

[glass stone]

My facebook account is not unlink try again unlink failed every time plz try to fixd there problem @pubg team

[cyan citrus]

Please try to do a Routine Repair of the game and try to remove your account again, @glass stone.

[brave saddle]

Hello

[karmic karma]

Yo

[brave saddle]

Please help me @lime juniper

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brave saddle. Remember to read through #faq before asking questions in the support channels.

[brave saddle]

I am a poor guy helping my family 😭😭 through my YouTube channel i just use the keyword (config file) in my title and i said in the video that don't use these.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @brave saddle. We may otherwise have to mute you.

[hushed girder]

Can we upload Pubg Mobile beta content ? Or not 😥 @lime juniper

[dire pebble]

Hi team pubg in solo match if 3 enemy team up can get ban ?

[cyan citrus]

Yes. Team up behavior in solo game mode will result in an account suspension, @dire pebble.

[ionic slate]

Can i change my server from middle east after changing it accedintally, without having to wait 60 days

I pressed ok and didnt read what it said

[dire pebble]

I was in top 840 in solo match and 3 enemy push me I report him and yesterday same team up kill me and reported but no one get ban

[cyan citrus]

Appropriate action will be taken upon the verification of inequitable behavior, @dire pebble. You may also try to contact customer service in-game and report them through there.

[cyan citrus]

No. You cannot. You will need for the cool-down to be over.

[ionic slate]

@cyan citrus Is the cool down you are referring to the same 60 days?

[cyan citrus]

Correct, @ionic slate.

[ionic slate]

Okay understood, one more thing,
does UC have the same price around the world? Like in different servers countries or versions

[cyan citrus]

UC prices may differ for different regions depending on their currency, @ionic slate.

[pliant hatch]

Any helper

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pliant hatch. Remember to read through #faq before asking questions in the support channels.

[pliant hatch]

@storm flume are you mental

Asking for help if any body here

[sick shale]

You have to state your question first

[pliant hatch]

My 24 classic match the haker kill me I loose 54 point in conqueror I have a clip

Please ban it

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @pliant hatch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pliant hatch]

D@storm flume stop

I did ask you

[sick shale]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @pliant hatch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pliant hatch]

@sick shale what about 54 point I loose in this match

@pliant hatch one single not get so much point 7 to 12 point get when you top ten

[dapper plaza]

U cant lose 54 points its imposible

[pliant hatch]

@dapper plaza brother is conqueror lobby

[dapper plaza]

Oh

Hmm

[sick shale]

Use the report feature in-game and you may be compensated with the lost tier points.

[pliant hatch]

After playing 12 to 15 match only get 30 point if you are top 10

@sick shale brother it fake

Report button not working

Only for showcase

[sick shale]

It's working. What do you mean?

[pliant hatch]

Fake button

🤬

I send many video

What and watch

[rancid mist]

Facing this problem again and again @PUBG MOBILE#5879

[cyan citrus]

Hello! For how long have you been facing this issue, @rancid mist?

[pliant hatch]

@cyan citrus hey brother can you ban this haker

[cyan citrus]

We are unable to help you any further in this regard, @pliant hatch. Please refer to this previous response.

Please report him through the following link, @pliant hatch. Sending it here will not do anything.

https://bit.ly/3uDSJZv.

[pliant hatch]

You people did not understand that pain thanks for help 🥲

[wintry dove]

Hellp

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wintry dove. Remember to read through #faq before asking questions in the support channels.

[wintry dove]

Change country/region option is not showing

[cyan citrus]

That option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @wintry dove.

[wintry dove]

But how to change

[rancid mist]

3 months

[cyan citrus]

Where do you reside, @rancid mist?

[cyan citrus]

You cannot change it.

[wintry dove]

Can i transfer my acc data to bgmi

[short vortex]

What should I do for bug movement in tdm while using sniper

[cyan citrus]

We only provide community support for PUBG MOBILE.

[rancid mist]

India but playing BGMI how hackers in Indian pubg I shifts pubg global😭

[cyan citrus]

Could you please add more details about the issue you are facing or attach a video recording?

[short vortex]

While using any sniper in tdm my character speed decrease

[cyan citrus]

We are unable to help players located in that region, as the game is restricted there.

[cyan citrus]

Can you please attach a video recording?

[rancid mist]

😭

[vernal junco]

what does the sprint sensivitiy option do

@cyan citrus

so it basically can just make u have better movement?

strafe in tdm

[heavy vortex]

First my in game DM messages don't send, then they turn into weird letters out of the world. Now they're disappearing😐 😐 😐

[night cloak]

Hi pubg team can I share my custom rooms idpass and my YT stream channel name?

[heavy vortex]

All messages now self deleted themselves._.

[cyan citrus]

Usage of third-party applications or modification of game files will result in an account suspension.

[cyan citrus]

Please feel report the issue through #old in compliance with channel's pinned instructions.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[cyan citrus]

You can use #matches for such in-game activities. As for posting YouTube links, self-advertisement is not allowed.

[ruby lance]

They is issue with iPad 90fps
When you put the fps to 90 you'll be having around 40-50 after some minutes. When you put it in 60 it's stable

Pls fix

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE and restart your device one time, @ruby lance.

[ruby lance]

I've done everything
I've even reinstall the game same issue

Some streamers with iPad are also complaining

[cyan citrus]

What is your iPad model, @ruby lance? Also, do the streamers you're referring to own the same iPad as well?

[ruby lance]

iPad pro 2020

Yes they do
Some use pro 2018

[cyan citrus]

How much storage you have left in your device, @ruby lance?

[ruby lance]

16gb

I cleared space up to 20+ gb
Didn't resolve

[cyan citrus]

Could you please try to disable Background App Refresh, restart your device and see if it will make any difference, @ruby lance?

[ruby lance]

Ok doing that now
Will get back to you in a moment

[tidal adder]

That won’t help dude,, playing on iPad Pro 2021…. Still fluctuating it’s pubg issue….

Need an update… pubg is so busy on updating guns and new skin car

Rather than customer satisfaction

[cyan citrus]

Please feel free to provide your feedback regarding the game through #old in compliance with channel's pinned instructions, @tidal adder.

[tidal adder]

Resist game no matter how much you give them feed back nothings change

I am playing from season 2.. I play well on mobile

Instead on 150 ms

On Asia server

[cyan citrus]

This is a support channel and not intended for such discussions, @tidal adder. If you have any feedback regarding the game, feel free to provide it through #old or move to #chat.

[rich bridge]

I can't unlink Facebook account what am i do?

@cyan citrus

[vernal junco]

Hello, i reccomend checking your faceboook. and update if needed

[rich bridge]

My Facebook account hacked by cheater i can't access my Facebook account

[vernal junco]

was he on discord

[rich bridge]

No he is unknown person idk who hacked my Facebook account.. i have twitter login access only

[feral forge]

Does the unauthorized person still has access to your Facebook and login to your account via it, @rich bridge?

[willow peak]

Do these expire?

[feral forge]

No, it can be used for future events.

Hello, @slow patrol. How can we help you?

[willow peak]

Okay thanks :))

[rich bridge]

Sorry i can't access my Facebook account he is login daily that's why my unlink process is failed. I want to remove my Facebook link with my pubg account what am i do

I am try recover my Facebook account I can't recover because that cheater change all of them

[lethal orchid]

I want to help

[feral forge]

You cannot unlink the unwanted login method on your own since the unauthorized person could just log in to cancel the process. Hence, you will need to contact the customer service in-game for further assistance in this regard. You may refer to the steps in this screenshot as reference:

How can we help you, @lethal orchid?

[lethal orchid]

@rich bridge I want to help you

[lethal orchid]

My pubg account has been banned without any file or hack activator

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal orchid.

[rich bridge]

@feral forge i am try to contact in game customer service only bot reply. No more statisfy

And one more think is i had contacted last 4 days there no particular reply for me. Please consider my kind request take a action i have all proof with in my hand

[night cloak]

I have performed Repair, cleared cache many times. Still the issue didn't solve. Uninstalled re-installed as well. Please help me redeem my golden Airdrops.

[night cloak]

Help me with that issue. Event might expire very soon

[cerulean scroll]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @grave sage. We may otherwise have to mute you.

[onyx plover]

what is this and how can be used?

[cerulean scroll]

It was a Merchandise event. @onyx plover

[onyx plover]

Okay thanks

[winged umbra]

Does anyone know when the premium crates are coming back?

[feral forge]

Should be back after the Custom Crate.

[undone saddle]

Hi, excuse me, I stopped playing pubg Mobile a long time ago, about 1 year ago, I downloaded the game and now my account does not appear, I am at level 0 but with the same friends :(, what can I do?

[winged umbra]

Thank you!

[night cloak]

I wonder if I make money in Discord?

@west vapor

@feral forge

[pallid briar]

This channel is meant for community support for the game. That is not something we can help you with, @night cloak.

[night cloak]

Your opinion is more important to me

[autumn sphinx]

<@&481161015728406538> I have questions and I want moderators to pass my queries to @lime juniper . Any moderator available. I have a problem regarding giveaway. I won iPhone 12 and its been 90 days still i haven’t received my iPhone.

[west vapor]

Please know that we are unable to support you with general questions regarding your discord. Regarding your issue, please contact discord support.

[night cloak]

Okey

[west vapor]

Was it an official PUBG MOBILE giveaway?

[celest shadow]

Please send your concern in #copyright, @autumn sphinx. You will also need to mention which event you participated and won in.

[weary helm]

@celest shadow y new 3mb update

[night cloak]

Please 5 lvl my

[autumn sphinx]

Yes i was official event of PUBG MOBILE. Let me share link with you.

https://www.instagram.com/p/CSFodDxlsGx/?utm_medium=copy_link

PUBG MOBILE posted it on every social media.

I was contacted through email.

[autumn sphinx]

I did but she is not replying.

[west vapor]

Please be patient. The Staff will get back to you asap.

[west vapor]

Please just participate in the server and in conversations. You will reach level 5 or even 10 in no time 🙂

[frozen wedge]

Why i cant send this skins to my gf ? need help yall thx anyway

[feral forge]

You need to own the corresponding vehicle finish yourself before you can gift it to a friend.

[frozen wedge]

i only has rb white ,she want dacia white 😭

[feral forge]

Then, you will need to own the Dacia white yourself in order to gift it to someone.

[night cloak]

Username: بريتآ
user ID: 5874396962

Cheat: x-ray , no recoil

Video Evidence: https://streamable.com/gafihz

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frozen wedge]

only have 1 coin left ,

[autumn sphinx]

I hope so I didn’t get fraud. 😌

[west vapor]

The only solution then is that you gift her the Coupe RB dawn then.
You must have a finish as same as the one you want to gift. Refer to the event rules:

[frozen wedge]

she allready have black rb 😭

[west vapor]

Unfortunately there is no way around.

[frozen wedge]

:(

[west vapor]

You could get another coin and get the coupe dawn then gift her another one.
Im sorry we cant help you any further.

[open cosmos]

We want to change third link

[flat sinew]

I granaded my teammate and got 1 month ban😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat sinew.

[west vapor]

Unfortunately unlinking and changing third link email is not a feature yet.
You may contact the customer service in-game for further assistance.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[open cosmos]

3rd number link change?

[west vapor]

Changing 3rd link email or phonenumber is not a feature yet

[open cosmos]

😭

[night cloak]

@west vapor where are you

[west vapor]

Yes how can i help you?

[night cloak]

Something happened to that discord and I made a new one and added it to it

[west vapor]

Can you elaborate? What happened to which discord?

[night cloak]

I do not know, I could not pass the verification and I did a new one

And you could give me a level

[west vapor]

Is your concern related to pubgm?

[west vapor]

As answered you before, Please just participate in the server and in conversations. You will reach level 10 (role rare) in no time .

[night cloak]

Thanks for the help

Thenks

👏

I want to report a hacker

[west vapor]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[glass wren]

Cannot migrate from global to bgmi

[wraith imp]

What's up with that landing glitch in karakin map? o.O

[vast tundra]

sir i need support sir, i tried everything to contact and email and everything but there is no reply by the bgmi

sir please check your game data. i'm very depressed, i have never used any third party application or anything, today just when i login it is showing your account is banned for 10 year. i have spent a lot of money in this account i never thought of cheating. please check and fix the issue as soon as possible. i'm also a small youtuber by name SUNNY DEOL YT. if this ban is not removed i might go in the depression. by any chance if i took any wrong decision you guys will only responsible. literally i'm crying sir. please check properly. and resolve the issue. my character id is 5530907591

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast tundra.

[shy arrow]

hlw i have a problem in metro royal....

after flora manence, when metro royal launched 2nd time i can't enter there.....

it just show me that.

just see the top

when i click on metro royal.. it shows me that... what can i do..😥

@polar marsh

@west vapor

[night cloak]

You can write to me

Distribution and tips are needed

[celest shadow]

Please elaborate your inquiry, @night cloak.

[west vapor]

Metro is not available for every just yet. This is all the information we can provide. You may need to until it will be available for more players.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @glass wren.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wraith imp. You can also submit a report in #old in compliance with the channel's pinned instructions.

[shy arrow]

@west vapor bt i think it almost 4 week left

[night cloak]

How can I do that I will soon be collecting fans. I want to share a bit about what kind of content I create

[shy arrow]

and i'm still can't play metro royal😑

[celest shadow]

We provide community support only for PUBG MOBILE here, we will not be able to assist you with this inquiry.

[night cloak]

Pubg mobile I need to create content

[west vapor]

Unfortunately we cant provide you with any further information. Thats also all the infos we got.

[celest shadow]

Feel free to create PUBG MOBILE-related content however you please, as long as your content does not violate PUBG MOBILE's terms of service.

[shy arrow]

@west vapor so where i can get solution?😥

[west vapor]

We gotta be patient and wait until metro opens to more players

[night cloak]

Following Help me

[shy arrow]

does some player suffer like me or i am the only one..?😶

[celest shadow]

We cannot help you with this. Sorry.

[night cloak]

Me

[celest shadow]

Some players are yet to be invited to Metro Royale. Please wait patiently, and feel free to provide your feedback in #old.

[west vapor]

There are several players, who doesnt have access to metro yet.

[shy arrow]

@night cloak metro royal issue?

[night cloak]

No

[shy arrow]

@west vapor thank u..

[night cloak]

Iam uc

No

[shy arrow]

@night cloak 🙂

[night cloak]

Kyle

[west vapor]

Youre welcome. Let me know if i can help you with anything else

[cunning pebble]

Can you get unban from a 10 years ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning pebble.

[night cloak]

2 missions left and I’m still rp 41?

[shy arrow]

sure💝😇

[celest shadow]

Try completing your remaining missions, daily missions and RP Match Time.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[atomic cairn]

Hi, but if you guys dont know, PUBG doesn't works in my country- Bangladesh. The game is available in play and apple store, it can also be accessed, but it is always stuck forever after the login page. Using a VPN gets me access, but again that means 200ms+- ping, which is very annoying. Please let me know how I could solve this issue

[cerulean scroll]

There is nothing you can do and Usage of VPN is not recommended. Kindly read #faq 3.18

[clever wharf]

Pubgmobile beta is not working today...why?

[atomic cairn]

hmm, yeah my friend gets better ping, around 20 ms from the same vpn server as mine, ig i should try fixing my router

[onyx raven]

Ok so blah blah compromised account blah blah just tell me if you know Bec customer service is useless, is there anyway I can unlink a social fast without waiting 7 days Bec he logs in and cancels it over and over ever time

[cyan citrus]

We only provide community support through this platform, @onyx raven. Please contact customer support in-game for further assistance.

[cyan citrus]

Please mention your device, @short vortex.

[twilit pebble]

No,he is going to sell it account to me…i then i log in to his account..after that display this message for me..what is the reason for disply this message ?

[short vortex]

Infinix Hot 9 play it work fine until s19

[cyan citrus]

Selling/Buying PUBG MOBILE accounts is against the terms of service of the game. As of your issue, you have already been answered. Asking about an account suspension again will result in a mute.

[twilit pebble]

?

No,he is going to sell it account to me…i then i log in to his account..after that display this message for me..what is the reason for disply this message ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twilit pebble.

[opaque saddle]

Someone give me the best ads non gyro sensitivity with code please

[cyan citrus]

Your sensitivity preferences might be different than other players, @opaque saddle. Unfortunately, this is not something we can help with. You can try to ask other players through #pubg-mobile.

[paper nest]

Why Im Not Getting Investigetor Access ?
What is the requirements?

[cyan citrus]

We don't have exact tier or level requirements to become an investigator, @paper nest. We recommend you to keep playing until you are eligible to become an investigator. Players with a history of good ranking, level and good accuracy of reports should be eligible to become an investigator. For further information regarding Video Review Station, please refer to the following message.

#questions message.

[tight yoke]

why my pubg log ou by its self

[summer void]

Why I’m not able to reach conqueror

[tight yoke]

its said something about data

[summer void]

Ace 😒

[wanton ledge]

I have trouble logging in I can't acces the login page

[tight yoke]

i reach ace when S7

[tight yoke]

me too

[vagrant tulip]

Emulator?

[summer void]

Ooh me in 13 and 18

[sick shale]

You have to reach Ace and be in top 500 on the total ranking leaderboard.

[summer void]

My bro is became conqueror 😖🤚🏼

[tight yoke]

im using googleplay

and its cant log in

[wanton ledge]

What's that

[tight yoke]

playing at pc

[sick shale]

Please use #pubg-mobile for discussions, @summer void.

[wanton ledge]

Na is not emulator

I'm not on pc

[vagrant tulip]

Can you more precise what is the issue you are facing while logging in ?

[vagrant tulip]

You should download the Facebook app on your phone and login through it

[tight yoke]

when im playing

[storm flume]

Please avoid going off-topic, @tight yoke. You may have unrelated conversations in #chat.

[wanton ledge]

Ohh ok ima give it a try

[vagrant tulip]

Do you have a video for the issue?

[tight yoke]

i got some announment it said somthing about data

[tight yoke]

no

i dont screen shot it

[vagrant tulip]

Can't really help if you are not precise about the issue

[tight yoke]

but i really cant log in

with my google play

[vagrant tulip]

You should take a screenshot or a video for the issue.

[tight yoke]

when i get it i think its server disconnected

so i click ok

[vagrant tulip]

Then don't click ok and take a screenshot how easy is that ?

[tight yoke]

im srry

[wanton ledge]

@vagrant tulip it worked thank u for helping me kind sir

[tight yoke]

wtf

i restart my phone and its said i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight yoke.

[vagrant tulip]

You're welcome.

[queen wasp]

Hi I Need Help For PUBG MOBILE

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @queen wasp. Remember to read through #faq before asking questions in the support channels.

[queen wasp]

@polar marsh Hello Team PUBG Mobile, When I Create My Account Fisrt Time that's Was A Guest Account But Now This is my Personal Account For Daily Use and my Account Have No Any Region Option in Pubg Game Setting And I Want Region option In My Game, Because There Is No Region option In My Game So I Missed Every Pakistani Events So Please Solve This Issue As Soon As Possible.

My Pubg Character ID : 5934256780

I Need Region Option In My Game

[cyan citrus]

That option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @queen wasp.

[queen wasp]

So I need Country Option In my Account Please Tell Me Now How I Can get Country Option ?

[cyan citrus]

You cannot change your region, @queen wasp. That's a legislation issue and neither we nor customer service can help you in this regard.

[queen wasp]

@cyan citrus Okay Thanks

[cyan citrus]

My pleasure, @queen wasp!

[mighty mural]

Hello is sending scam links ban-able?@cyan citrus

[cyan citrus]

It is, @mighty mural.

Please use #discord for such issue, @mighty mural. This channel is intended for PUBG MOBILE-related issues.

[harsh quest]

Pleasee fixx thiss i cant open pubgm

Please

I need fast response

[pallid briar]

Try restarting and see if that helps. Otherwise you can also try turning your internet connection off if it happens and see if a notice shows. Maybe the will remove the event interface.

[short fern]

Hello it’s anyone who’s having problem with updating downloading list

@polar marsh

<@&481161015728406538>

[cyan citrus]

Hello! For how long have you been facing this issue, @short fern?

Please remember to not mention the moderator role unless it's an exigency or emergency related to this Discord server.

[short fern]

Just started few days ago @cyan citrus

[cyan citrus]

Could you please mention your device, @short fern?

[short fern]

iPhone 12 Pro Max

[cyan citrus]

Got it! Thank you for the information, @short fern. Please try to follow my steps. Go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference.

[short fern]

Working thank you 🙏 @cyan citrus

[cyan citrus]

Glad to be of help, @short fern! Please do come back again, should you have any other concerns.

[green imp]

Hello

I had a ban for one week and I don’t do anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green imp.

[quick prism]

Please help i got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick prism.

[ruby lance]

@cyan citrus I'm back
The background refresh didn't fix the issue

[verbal osprey]

Someone hacked my account and linked his email to my account. I want to unlink his email from my account

[cyan citrus]

As you have mentioned many players are facing this issue, please report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

Please contact customer support in-game for further assistance with your compromised account.

[verbal osprey]

@cyan citrus There is no response from them

[marble thicket]

It’s showing me this, i own both the logins, changed their password also now when this message popped, but still someone is Logging from another location.

There is no third login in my account

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @verbal osprey. Your patience is highly appreciated while they get back to you. Unfortunately, we are unable to help players with compromised accounts through the community.

[cyan citrus]

You may try to logout from all the devices for both your social media accounts and PUBG MOBILE, @marble thicket.

[marble thicket]

Yes i did it, but still same is happening, someone renamed my id also

[cyan citrus]

Please contact customer service in-game for further assistance, @marble thicket.

[marble thicket]

There is 2 logins, twitter and Game Center, shall i deactivate my twitter? I guess the hacker is getting accessed through my twitter account in game .

[marble thicket]

I also changed the twitter password but still he is in somehow and i dunno

[cyan citrus]

You may try that or contact customer service in-game for further assistance as I mentioned earlier, @marble thicket.

[agile patrol]

Best Game pubg ❤

[ruby lance]

Ok thanks

[cyan citrus]

My pleasure, @ruby lance!

[open cosmos]

We want to change my third link

[muted oriole]

What time are the weekly matches held at?

[cyan citrus]

You cannot remove or change third linked email or phone numbers, @open cosmos.

[slow patrol]

Hi

[cyan citrus]

Timing is mentioned in the pinned message in #matches channel.

[cyan citrus]

Hello! How can we help you?

[slow patrol]

Noy

[open cosmos]

I want to change third number link

[mortal jolt]

Am banned

[cyan citrus]

Please refer to my this response, @open cosmos. As you have already been answered multiple times, please avoid repeating the same question.

[mortal jolt]

On my 3rd alt

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @mortal jolt.

[mortal jolt]

Ah it's like level 6

Idrc

[cyan citrus]

Refer to the above response, @mortal jolt. Asking about an account suspension will result in a mute.

[dense burrow]

My account have been banned and I didn’t do any kind of violations ,I have been banned for 30 days then it extended to 365 days . So if you could help me to solve this issue please do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense burrow.

[slender pond]

Is this where iGo if iHave questions abt the game for help or advice

[celest shadow]

How can we help you?

[slender pond]

Did something change with prices for UC ? When iClick $5 one it charges $10

Or like a big tax ?

When iBuy $24.99 it charges $29.88

$29.98*

[silent panther]

In Morocco it costs about the same like 7$-10 for a 5$ and 35$ for a 25$ and 140-150$ for 99.99

[slender pond]

iLive in US and it didn’t do that until couple weeks ago. It was always exactly the prices but it’s been charging me a good $5+ extra

[celest shadow]

Where are you purchasing UC from?

[night cloak]

is it true that we will get free uc?

[slender pond]

From the PUBG mobile app

[celest shadow]

PUBG MOBILE is introducing a new limited UC currency. Stay tuned for more details soon.

[celest shadow]

Before you purchase, can you please check if the prices are displayed normally? Please provide a screenshot and censor any sensitive information.

[night cloak]

I need help getting my acc back

[celest shadow]

Can you please explain what happened to your PUBG MOBILE account?

[night cloak]

So basically I had a acc it was stacked I spent so much money on it I still know the name so it was linked to 2 things apple and Twitter I accidentally took out the apple linking and I don’t have access to Twitter because my Twitter has a old phone number

[brave saddle]

@celest shadow i want help from @lime juniper i am waiting but no reply in the community. Do you know when will i get reply 😢🙏

[celest shadow]

I would highly recommend that you contact Twitter's customer service to regain access to your Twitter account.

▫️ https://help.twitter.com/

[celest shadow]

Please wait patiently for a response, we may otherwise have to mute you if you repeatedly send your questions.

[brave saddle]

Ok

[slender pond]

These regular prices @celest shadow

[celest shadow]

Yes, these are the prices for UC. They have not been changed.

When you try purchasing them, does it show the same price?

[slender pond]

This me buying the $5 one

But this it charging me $9.98

[celest shadow]

It does not look like an issue with the game, since your purchase history properly records the actual price. You may need to contact your bank regarding this.

[slender pond]

Ah okay, thanks tho !

[night cloak]

I just contacted them they said they can’t do anything about it

[marble hill]

Assalamualaikum

[pallid mirage]

I have a photo of glitch

[cyan citrus]

Hello! How can we help you?

Please avoid using language other than English in this server.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @pallid mirage. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please avoid going off-topic, @marble hill. You may have unrelated conversations in #chat.

[shell topaz]

hey,I am using an emulator,BlueStack and i was able to join erangle classic few weeks ago.However,after i reinstall it,it takes forever to join the classic erangel.I did not change anything in my settings.

[gilded pollen]

Good afternoon dear developers! I have a question for you about my account. ID 51011111181 (endKlouN) I often get banned for 10 minutes, then for 30. I don't use any apps, the game has been downloaded from an official source. In Metro Royals mode, I lost a lot of things because of the ban. Please fully understand! Also, please do not remove Metro mode: many people liked it, and some will leave the pub as soon as it ends! Sincerely, a loyal and loyal player!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gilded pollen.

[cyan citrus]

We only recommend you to play the game on Gameloop.

[shell topaz]

hm i tried gameloop BUT

its a bit laggy compare to bluestack

[cyan citrus]

You will not be matched with Gameloop players if you're playing on another emulator which can cause delayed matchmaking time, @shell topaz. Also, we recommend you to play the game only on Gameloop and not any other emulator in any scenario. Should you require further assistance regarding Gameloop, you can visit their website or their Discord server.

https://www.gameloop.com.

[shell topaz]

oh wow

ok

noted

does that mean if my friend is using bluestack and i use gameloop.I am the party leader,will both of us be matched with gameloop players?

[cyan citrus]

You can visit their website for further information, @shell topaz. We don't provide assistance for emulators.

[edgy tundra]

I have bug with spectate when I start spectate it show me glitch all the time
#questions

[carmine ether]

joystick getting stuck is not fixed yet. Great. its been there since the start of the season

hundreds on feedbacks, tens of video proof yet pubgmobile doesnt care

just got killed because of this

[carmine ether]

joystick stops moving

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @edgy tundra. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

Do you happen to have a video recording of the issue?

[carmine ether]

yes i do

[cyan citrus]

Please share it here, @carmine ether.

[stark oasis]

Hi My account is linked to a phone number and I can't receive a verification code on my phone number
Pleace help me

[cyan citrus]

Are you trying to log into the account or changing your region, @stark oasis?

[stark oasis]

I tried to log in with the phone number, but the password is wrong and I want to change the password for the phone number, but I do not receive the verification code

[jade ermine]

How do I trust the beta?

[cyan citrus]

Please try again at another time or report the issue through #old in compliance with channel's pinned instructions.

[storm flume]

Please avoid going off-topic, @jade ermine. You may have unrelated conversations in #chat.

[autumn sphinx]

Hello <@&481161015728406538> . I want to talk with you. My problem is as followed:
I participated in “Mission Ignition Reloaded” PUBG Mobile back in August 2021. And I won iPhone 12 in that event. I was contacted through email. And told me to wait Atleast 90 days for delivery so I waited now Its been 90 days still I haven’t received my iPhone. I am willing to share each and every detail with you if you assist me in this matter.Can you help me in this.
Kindly reply …
Here i am also attach screenshot of email that I received upon my winning of iphone 12

[jade ermine]

Congrats bro

[jade ermine]

so anyway what about this?

[autumn sphinx]

I am waiting for 90 days but I haven’t received it yet.

[cyan citrus]

You can try to send your inquiry in #copyright channel and wait patiently for a response.

[autumn sphinx]

I did but no reply.. how much should I have to wait?

[cyan citrus]

@jade ermine, please avoid making inapplicable comments in this channel. You can use #chat for unrelated conversations.

[jade ermine]

Okay

Now how do I trust the beta because there are steps in the app but they don‘t work

[cyan citrus]

Community will get back to you in due time. Please wait patiently for a response.

[cyan citrus]

Please add more details about the issue you're facing or attach a screenshot.

[autumn sphinx]

Ahhhh! More wait 🥺

[jade ermine]

So I‘d have to trust the beta in the settings but I don‘t know where and I think the information attached might be outdated

[cyan citrus]

For iOS, that option should be available in your device settings > General > Profile and Device Management > under Enterprise App, @jade ermine.

[jade ermine]

I can‘t find Profile and Device Management

[cyan citrus]

Is there just a Profile option, @jade ermine?

[jade ermine]

No

not at all

[cyan citrus]

Please share a screenshot of your General settings, @jade ermine.

[cyan citrus]

Please try to go to your device settings > General > Software Update and check for any pending updates, @jade ermine.

[jade ermine]

It‘s still preparing and I wanted to update some time ago

Currently I have iOS 14. something it‘s prepping for iOS 14.8.1

[cyan citrus]

You will need to update your software to the latest version, @jade ermine.

[jade ermine]

ok

but shouldn‘t I still be able to do it?