questions

[hardy plinth]

.

[blazing dawn]

ID: 5294105128
Please return 1000 uc, which were spent without warning. In the new event "Phantom Erangel".

[cyan citrus]

Once you have used your UC, you will not be able to return or recover it, @blazing dawn.

[blazing dawn]

@cyan citrus I didn’t even know that in this event uc was written off without warning. Usually, there are always warnings before a transaction, but this did not happen here.

[cyan citrus]

You may try to contact customer service in-game for further assistance, @blazing dawn.

[blazing dawn]

@cyan citrus in the game it is impossible to contact support, there is only a FAQ

[cyan citrus]

You will need to record your issue through AI and select relevant options available to connect to a customer service representative, @blazing dawn. Unfortunately, this is not something we can help with through the community.

[heavy vortex]

Where to report Instagram pages promoting and selling accounts?

[foggy quiver]

Hey I want to remove my phone number from my pubgm account.

[cyan citrus]

That's not possible at the moment, @foggy quiver.

[foggy quiver]

Why?

My account was hacked and they added there number.

[cyan citrus]

You can contact customer service in-game if your account has been compromised, @foggy quiver.

[pallid briar]

For online PUBG MOBILE cheating content, you can report them at https://bit.ly/3soBavK.

[foggy quiver]

They can't help me

[heavy vortex]

Ty

[foggy quiver]

They are asking me for 3 months older Uc buying Transition record. But I don’t have any record.

[night cloak]

Never bought UC?

[foggy quiver]

I bought uc form another person bcz I don’t have any Credit Card.

[night cloak]

Just ask the person to provide you a screenshot of the purchase receipt.

[foggy quiver]

I ask them but he already cleared his receiot history.

[night cloak]

They can request for the purchase receipt simply by emailing the payment support.

[foggy quiver]

I think they purchased uc from midasbuy.

[night cloak]

Yes, I’m talking about midasbuy too. They cannot clear receipt elsewhere.

[foggy quiver]

How this is possible? He told me that he can't find.

[night cloak]

Just tell him to send an email to [e-mail] requesting for the purchase receipt.

[foggy quiver]

Can you show me a demo?

[night cloak]

Unfortunately, no.

[foggy quiver]

You guys don’t have another options for verification?

[night cloak]

Nope.

[buoyant summit]

hello i want to submit a report ~

can I PM you?

[foggy quiver]

Pubgm systems are joke!

[night cloak]

@buoyant summit What kind of report?

[night cloak]

Feel free to let us know what other systems would be easier for people to prove ownership.

@buoyant summit Is the cheat for Gameloop?

Unfortunately, you will need to contact Gameloop customer service.

[buoyant summit]

OK, thanks

[last shard]

why my AWM headshot doesnt knock an enemy? does awm got nerfed?

[cyan citrus]

Seems like a glitch. Feel free to report the issue through #old in compliance with channel's pinned instructions, @last shard.

[night cloak]

I need the pubgm global APK link

[night cloak]

https://pubgmobile.com.

[night cloak]

The live APK link?

That’s where you get the APK, yes.

[foggy quiver]

If I purchase Uc now and and apply for remove my number after 3 months it will be work?

[lime crater]

On official site pubg I downloaded and lag? On max phone s 21 Ultra Android

[cyan citrus]

Could you please share a video recording of the issue, @lime crater?

[night cloak]

It will not work.

[chilly plover]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chilly plover. Remember to read through #faq before asking questions in the support channels.

[chilly plover]

About metro royale

[knotty pecan]

@ me when replying but does anyone have info on pmsc NA?

[lime crater]

Bugs?

[cyan citrus]

Could you please translate that error for me or share a screenshot in English, @lime crater?

[knotty pecan]

@ me when replying but does anyone have info on pmsc NA?

[vague flame]

It says timed out for some reason…

[next bluff]

can i complete zombie achievements now? the old one

[pliant hatch]

DNS it help@pallid briar

[pallid briar]

Try playing on the server that is the closest to you. You can see your servers from the basic settings in-game. You can only change them once every 60 days.

[pallid briar]

If they have expired or been removed then no. Only the game mode has returned,not the achievement.

You may refer to subpoint 4.3 in #faq and see if that helps, @pliant hatch.

You may refer to my previous response.

[pliant hatch]

You point of view which DNS is best@pallid briar

[pallid briar]

I personally use the one given in subpoint 4.3 of #faq but you may do some research on the internet.

[pliant hatch]

@pallid briar thx

[night cloak]

Is there a way to invite people on my friend list to my friends room

[cyan citrus]

No. You can only send them room ID and password, @night cloak.

[modern viper]

I want lots of skins
Played since season 2
Still less skin than starting player
Why i am so unlucky ..
Its totally Harrasment on me🥺🥺
Pubg id
5144141766

[pallid briar]

That is something we are unable to assist you with, @modern viper. Feel free to purchase items from the in-game shop if you wish.

[modern viper]

😬😬goodnight.

[terse cedar]

Hey, my girlfriend accidentally changed server from Europe to Asia, she's desperate and crying, because she's lost a ton of achievement points as well as her ranking. Is there any possible way to change it back without waiting for 60 days?

[cyan citrus]

No. You cannot change your server until the cool-down is over, @terse cedar.

[terse cedar]

And how to solve a problem with purchasing after changing the server? In-game support does not help

Literally nothing happens after tapping the button of a purchase. Few seconds of loading circle and nothing.
Redownload of the game and entire resources didn't help.
Also it doesn't depend on Internet connection, tried few different WiFi.

[cyan citrus]

Can you please share a video recording of the issue you're facing, @terse cedar?

[terse cedar]

Sure, how should I send it?

[cyan citrus]

You can send it here, @terse cedar.

[cyan citrus]

Please mention your device, @terse cedar.

[terse cedar]

Xiaomi Redmi Note 8 Pro

[cyan citrus]

Can you please mention your country as well, @terse cedar?

[terse cedar]

Ukraine

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device, @terse cedar.

[terse cedar]

Did it twice and nothing changed
This thing occurred after changing server, could it be the reason?

[cyan citrus]

Please contact customer support in-game again or buy UC from the following website, @terse cedar.

https://www.pubgmobile.com/pay.

[terse cedar]

I'll try, thanks for support!

[night cloak]

Where do I see friend request?

Whenever I add it says they’ve sent me a request

Can’t find the menu lol

[pallid briar]

Please use #discord instead for such inquiries.

[pallid briar]

Open your friends list from the left side of your screen. There should be a bell icon. Click on that and you can see all of your requests.

[dreamy egret]

It’s any admin here ? I have questions about crew semi finals

[pallid briar]

You may state your question first, @dreamy egret.

[dreamy egret]

Check pm @pallid briar

[pallid briar]

Done. You could ask here instead.

[split wharf]

Hey what to do after completing all route

[split wharf]

KNOCK KNOCK ANYONE HERE

[terse cedar]

I bought a 1$ pack from the link you've mentioned to see if it works but it doesn't, no UC enrolled onto account.
I can send a screenshot of the purchase check and whatever I have to. @cyan citrus

[crude portal]

Hy help

#discord

[pallid briar]

Please state your issue first, @crude portal.

[crude portal]

@pallid briar my account is connected with Europe country so EEA Data could not transfer I know I open my game and face this issues can you help

@pallid briar @pallid briar

Please my account is in trouble

[pallid briar]

Please contact the customer service in-game for further assistance, @crude portal. We are unable to assist you with account related issues.

[crude portal]

@pallid briar okay but what I did

@pallid briar what did I report?

On costumer server

[pallid briar]

State your issue and you will be asked some questions about your issue. Answer them correctly and you will advance. This is indeed an account related issues. Sadly, I don't have any example conversations for this type of cases.

[ruby temple]

how to get access to pubg state beta ?

[crude portal]

@pallid briar

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[cyan citrus]

If you're referring to PUBG: New State, we don't provide assistance for that game here.

[terse cedar]

In-game support isn't working properly, after choosing topic and mentioning my email nothing happens.
Now it's completely dead

[cyan citrus]

A customer service representative will get back to you in due time, @terse cedar.

[wicked vessel]

I can’t install beta PUBGM

[thick night]

Same thing happen to me

[cyan citrus]

From where did you download this version?

[wicked vessel]

Got here through in game event

[cyan citrus]

Got it! Thank you. Could you please try to restart your device one time?

[wicked vessel]

sure

Nope, still the same prob

lemme try reinstalling the game

[night cloak]

https://cdn.discordapp.com/attachments/892851740360204378/904156448735502347/2021-10-31-025403236.mp4

Why

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[wicked vessel]

still the same error :(

[cyan citrus]

Please try to go to your device settings > General > Profile and Management > Under ENTERPRISE APP, tap on the available option > Tap on PUBG MOBILE Beta and add to the trusted source, @wicked vessel.

[wicked vessel]

the problem is, i cant find anything related to pubgm beta over there

[cyan citrus]

Can you check if you have any system updates available for your device, @wicked vessel? You can do it through Settings > General > Software Update.

[wicked vessel]

yep i have one for iOS 15.1

[still frost]

sup

[cyan citrus]

Please try to reset your device settings and see if the issue is still persistent, @wicked vessel. Go to your device settings > General > Tap Reset > Reset all Settings. Restart your device. If the issue still persists, please report it through #old in compliance with channel's pinned instructions.

Hello! How can we help you, @still frost?

[wicked vessel]

Ty

[cyan citrus]

My pleasure, @wicked vessel! Please do come back, should you any concerns.

[sage flower]

I want to unlink E-mail

[cyan citrus]

That's is not possible at the moment, @sage flower.

[sage flower]

My account has been stolen @cyan citrus

[cyan citrus]

Please contact customer support in-game for further assistance regarding compromised accounts, @sage flower.

[sage flower]

I want to contact u cuz they say it takes 30 days and the thief will ban my account @cyan citrus

I have Facebook and Twitter

[cyan citrus]

Delay can be expected due to enormous number of requests every day, @sage flower. Unfortunately, we are unable to help with compromised accounts through the community.

[shy otter]

Who knows how fps have POCO X3 PRO in smooth?

I Heard he have 90fps

I wanna know how fps have in pubg

Bcz i want 90 fps for pubg

[grizzled zephyr]

For this event am I gonna get 50 rename cards if I make it to the end. I asked this question yesterday didn’t received any reply

[weak wedge]

When will you add 90fps on poco x3 pro?

[cerulean scroll]

Feel free to provide your suggestions in #old.

[winged umbra]

How can I fix the problem with collecting stuff in the phantom of Erangel event? Just keep getting error

[old crest]

It's really unfair not being able to transfer my Korean account to Global Version, I lived in Korea for 2 years where I was studying before moving back to the UK, spent a lot of money on it. why can't I just transfer my data to the global version. I saw some news saying you will block me from using my korean account outside Korea. please help

[autumn pewter]

Does any old achievements added for payload and infection mode @feral forge

[cerulean scroll]

No you can’t transfer PUBGM Kr version to Global version.
But you can still play with global version people with the korean version game…

[violet rivet]

What does this mean

[night cloak]

I don’t think so. It is probably glitchy. Either they meant 1 rename card or 50 AG.

[west vapor]

A buffer overflow occurs when data written to a buffer also corrupts data values in memory addresses adjacent to the destination buffer due to insufficient bounds checking. This can occur when copying data from one buffer to another without first checking that the data fits within the destination buffer.
Did u try to restart? Does that issue still show?

[violet rivet]

Now it doesnt,but i know cant talk,1v1 someone in cheer park

[west vapor]

Let me know if the issue still occurs.

[violet rivet]

Its done

[violet rivet]

Thabks for help

[west vapor]

Always bro. Next time if it occurs, try to restart ur device too. If u have android, delete the cache folders.

[edgy tundra]

Why I always have this glitches #questions

[feral forge]

No.

[regal smelt]

Sir I want to change my region but it is showing an error

Plz help me

[pallid briar]

May I know what error it shows?

Try using a different internet connection or a DNS, @edgy tundra.

[south raptor]

Why the scar is not with me

???

[graceful hemlock]

can anyone teach me how to report cheat discord server

[south raptor]

Anyone hear me?

[feral forge]

Could be a bug, feel free to submit a report regarding the issue in #old.

[south raptor]

@feral forge i aprove to get uc instead of scar

[feral forge]

You can report such Discord servers to Discord at https://dis.gd/contact.

[feral forge]

Could you please elaborate?

[south raptor]

I wanaa talk with you in Dm @feral forge

[feral forge]

Feel free to state your issue here instead.

[south raptor]

@feral forge please i want to talk with you in something special

[feral forge]

Regarding?

[south raptor]

Just go to Dm

@feral forge pleaseeeee

[heavy vortex]

after reaching 60 points, you'll get the scar skin.

[south raptor]

Ok

But can I request something ?@heavy vortex

[heavy vortex]

Regarding?

[south raptor]

You will not like this

UC

[heavy vortex]

What do you mean?

[south raptor]

I want uc@heavy vortex

[heavy vortex]

Feel free to buy it from in game.

[south raptor]

@heavy vortex I dont have money

[heavy vortex]

Can't help with that.

[south raptor]

Please only 300 intensity and I will be very happy@heavy vortex

[feral forge]

Begging is not allowed, @south raptor.

[tribal bone]

gameloop stuck on 98% plz fix

@heavy vortex

[pallid briar]

For assistance related to GameLoop, please visit their Discord server or their website.

▫️https://www.gameloop.com/

[timber palm]

For real?

[loud parcel]

Bro I have spectate glitch. Anyone help to resolve my issue

[celest shadow]

Yes.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @loud parcel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[timber palm]

Just free without doing any missions or something?

[civic rover]

Hello dear developers, I was banned for an incorrect reason, they wrote what kind of cheats, but I did not use any cheats, no programs and configs, I ask you to unblock my account!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic rover.

[celest shadow]

No further details about this yet. Feel free to keep an eye on #news or when the event starts.

[limber edge]

Why can't I pick up the phantom of Erangel costume for donat?

[feral topaz]

Hello?

I have a complaint about a very anoyying bug/glitch

We were doing map 2 in metro and we died and it took all our level six gear we had equiped

As though we were in advanced

[pallid briar]

You have the redeem the previous rewards first.

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[abstract arch]

<@&481161015728406538> hi i landed at the ocean near novo after i exit from the cell matrix. can anyone help me to solve this issue? pls return my points because i died due to this super weird bug

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @abstract arch. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rare nova]

Hi, Why can’t I exchange my soul for items in the Erangel Phantom event?

[pallid briar]

Try redeeming the rewards from the start instead of redeeming the later one first.

[pallid briar]

Please try sending English screenshots instead.

[rare nova]

I have 24 souls, but I still can't exchange them

[pallid briar]

Go into "Ghostly treasures" and try collecting the very first rewards. You can collect them one by one upto the outfit, @rare nova.

[rare nova]

Thanks :3

[split wharf]

Will bounty mission refresh every hour??

[split wharf]

Upto outfit we need 240 voucher yet in 3 day event provided us only 26-28 I think outfit is not free

[pallid briar]

You can purchase them using UC if you wish.

[split wharf]

??

[heavy bolt]

Ummm support needed

6 minutes of pain

[pallid briar]

It does as far as I recall. Click on the ? button and it should say.

[heavy bolt]

Game issue

[pallid briar]

You can state your issue here, @heavy bolt.

[heavy bolt]

May i drop a video?

Screenshot will make it seem like I'm standing and pretending?

[pallid briar]

Sure.

[heavy bolt]

I'm going to have to DM you it's a nitro for bigger files

I can't even dm you

[pallid briar]

You can send it here too. You shouldn't need nitro.

[heavy bolt]

Hmmm lemme show you

I'm going to upload it somewhere and give you the link

Google photos, Google drive?

[pallid briar]

You can compress the video and send it instead. Otherwise you may still state your issue and hopefully we will be able to understand, @heavy bolt.

[kindred egret]

Can someone help me?
Everytime I go into PUBG it asks for update and when I go to playstore there is no such update, what do I do?!

[pallid briar]

What is your current game version, @kindred egret?

[kindred egret]

Doesn't show

It loads "checking for update" then automatically asks me for update

[pallid briar]

Where do you currently reside, @kindred egret?

[kindred egret]

Australia

Isn't there like a direct version of the app?

Like not from appstore but chrome,

[pallid briar]

You can download/update the game from the official website:
• https://www.pubgmobile.com

[arctic ibex]

Saw an issue with exclusive pose…..its only visible to ourselves and not to others in lobby

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @arctic ibex. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fossil bridge]

Hey are we gonna get in 11november 600uc for free?

[fossil bridge]

Anybody help?

[cyan citrus]

We recommend you to wait for the event to be out as mentioned in the date, @fossil bridge.

[fossil bridge]

Ok thx

[hollow vessel]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow vessel. Remember to read through #faq before asking questions in the support channels.

[winged umbra]

Can’t collect bounty mission rewards.. please let me know how to fix it 🙏

[cyan citrus]

Please try to do a Routine Repair of the game one time, @winged umbra. If the issue is persistent, report it through #old in compliance with channel's pinned instructions.

[slender roost]

Any idea ?

What’s wrong with it ?

[pure apex]

Where do i report someone?

[cyan citrus]

Do you want to report a cheater in-game or someone from this Discord server, @pure apex?

[pure apex]

In game cheater

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @pure apex. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pure apex]

Thank you ❤

[celest shadow]

Feel free to report this in #old.

[jolly hound]

Can u unlink my third party email

[celest shadow]

It is not possible to unlink your e-mail address or phone number at the moment.

[jolly hound]

My in game id 5263634041 please unlink my third party email

@celest shadow

[celest shadow]

You cannot unlink your e-mail address or phone number right now. It is not a feature yet.

[night cloak]

Any dates when runic , infection , and payload gets removed?

[celest shadow]

November 15.

[night cloak]

All 3 modes on the same date?

[celest shadow]

Yes, correct.

[night cloak]

Thanks!

[mental halo]

where do i report a facebook live stream?

someone is hacking

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mental halo.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[mental halo]

what do i put here?

[vernal junco]

Are there any screen recorders that PUBG Mobile reccomend for android?

[vernal junco]

You put the RNG.Baypass/ only.

[celest shadow]

You need to report the Facebook page's ID, @mental halo. You can use websites such as https://lookup-id.com/ to obtain the ID easier.

[mental halo]

yeah that worked

thanks

[celest shadow]

Most Android devices have a built-in screen recorder nowadays. We are unable to recommend third-party ones.

[vernal junco]

Thanks.

[hollow trout]

My old user name was KikiLuvsYou and I temporarily changed it. I tried changing it back but some banned bronze player took it and now I can’t have it anymore. Can you please remove this person’s profile from the game so I can have my old name back 😭

[cyan citrus]

That is not possible, @hollow trout.

[mighty mural]

The game isn't showing me login icons and I'm stuck on this screen, have waited hours but still not showing login menu.

[cerulean scroll]

Kindly read #faq 4.8

[mighty mural]

Ah alright I'll try that again but last time I did it nothing changed

[rotund yew]

I have a simple question.

[dreamy egret]

It’s any admins her ??

[cerulean scroll]

Ask away

[cerulean scroll]

You can mention moderator for game related support here in this channel

[dreamy egret]

I have question about semi finals All talent championship

[rotund yew]

You added a file in a line and worked a routine fix in the game have you cleared a file from the game@cerulean scroll

[edgy walrus]

what is this

hacker or dev ?

[heavy vortex]

Bug.

[rotund yew]

You added a file in a line and worked a routine fix in the game have you cleared a file from the game

Is there anyone to answer my question

[cyan citrus]

I'm unable to understand your concern, @rotund yew. Please state your concern more properly and add more details.

[dreamy egret]

I have some questions about all talent championship, it’s any admin here that I can speak ?

[cyan citrus]

Please state your question first, @dreamy egret.

[pliant hatch]

@celest shadow Hey I don't understand stand why pubg app consuming data any download ing not going on

[celest shadow]

Can you please check if the resources are downloading?

[pliant hatch]

No any resources not downloading

[celest shadow]

Do you know how much data is being consumed?

[pliant hatch]

1.9 gb today

[celest shadow]

Please go to Settings, then Download and check if any resources, maps, and separate resources are being downloaded.

[dreamy egret]

@cyan citrus check dm bro

[cosmic bough]

Может кто нибудь помочь?

[celest shadow]

Hello, @cosmic bough. Please send your inquiry in English so that we can assist you.

[cosmic bough]

Hi,@celest shadow . It shows me "Connection error, login failed. Check your network connection settings" error for several hour. I did everything. Reinstalled the app. It's all useless.

But my internet connection is works stable.

[severe pawn]

Hello everyone, how can I unlink my email from my account I got hacked by email

[storm flume]

Please contact the customer service for further assistance, @severe pawn. Refer to subpoint 5.4 in #faq for further information.

[vague flame]

Why does this happen every time it even happened yesterday

[indigo crown]

help me #questions

i have linked on game center my accaunt and i wamt add on this accaunt facebook but

this is wrote on my screen

[dire pebble]

Hi team pubgmobile can we complete achievement Evil survivor new ?

[indigo crown]

support

i unlinked from facebook anotger accaunt but still i can't #questions

[cosmic bough]

@indigo crown just change Facebook password and login again. Maybe helps

[dreamy egret]

Hello, I have some questions about all talent, it’s any admin: moderator here ??

[glossy apex]

<@&481161015728406538> how do we play Crew Challenge Semi Finals?

Can someone answer? <@&481161015728406538>

[pallid briar]

Please restart and try again. Otherwise please report the issue in #old.

You can only link one PUBG MOBILE account to one Facebook account, @indigo crown. Try using a different one that doesn't have an account connected to it.

[storm flume]

Please avoid going off-topic, @pliant jay. You may have unrelated conversations in #chat.

[proper lark]

Anyone knows how can I get the phantom of erangle event ? I live in Algeria (north Africa) but I play in the EU servers but I didn't get the event...is there any way I could get this event? I really want the outfit...

[dreamy egret]

<@&481161015728406538> it’s anybody here ??

[vernal junco]

Do you need any help? Mentioning moderators is only for emergencies.

[leaden bison]

Everytime I open PUBG lite it brings a black screen that I can't get passed but I can still hear the in-game sounds, how can I fix this?

What's that

Okay thanks

[feral forge]

If it is a regional event, then you will not be able to get it.

[proper lark]

I really dont understand why they made it only for some regions not global

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @leaden bison.

[feral forge]

Feel free to provide your feedback to the game through #old, @proper lark.

[proper lark]

Already did

Thx anyway

[dire pebble]

Admin

#admin

#questions

[vernal junco]

Do you require any assistance? @dire pebble

[dire pebble]

Hi team pubgmobile can we complete achievement Evil survivor new ?

[dire pebble]

Yes but no one answered

[vernal junco]

Pleaee be pateitn

[dreamy egret]

I ask something 10 times already, how many teams qualify for semi finals to finals to All talent championship?

[vernal junco]

Shutup and wait dude, be patient.

[dreamy egret]

You told me why TAG moderators hahahaha

[vernal junco]

just give it time and they will help

[dire pebble]

I’m weiting like 2 uhr wtf

[vernal junco]

Tagging moderators are only for emergencies, please remember that moderators have lives too.

[dreamy egret]

Me from yesterday 😆

Isn’t emergency?

[safe plaza]

Any solutions for this??

[vernal junco]

You could try clearing your cache.

[safe plaza]

IOS

[vernal junco]

Check the following things: Hardware Compatibility.
General Troubleshoot.
Turn On or Off Handoff.
Restart Your Devices.
Disable Any Running VPNs.
Reset Network Settings.

[safe plaza]

I already tried repairing the game but it didn't work :/

[safe plaza]

will try these

[feral forge]

You can find this information in the game:

Also, the moderator role mention is only reserved for server-related emergency.

[feral forge]

The achievements that have been taken down can no longer be completed.

[mellow stirrup]

Bring back season 16! Cheaters are flooded in this season too bad

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @mellow stirrup. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[umbral tiger]

hello i need some help please what i can do for this?this happen when i try install pubgm

[red mica]

my twitter account was hacked and who ever hacked it got my pubg account for a day then 3 the one week and now 10 i spent more then 6 thousands on my account and it was so not fair to have it banned for 10 years can any one heko me plz

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red mica.

[pallid briar]

For assistance related to GameLoop, please visit their Discord server or their website.

▫️https://www.gameloop.com/

[umbral tiger]

i have messeged them but no one answer me

[pallid briar]

If you have asked, please wait patiently for a response. Sadly, I'm not familiar with emulators and am unable to assist.

[grizzled zephyr]

Your time to complete this mission is up you will have to wait for the day to change to be able to collect this

On November 11, will everyone receive UC and what to do they mean by ‘Limited’

[pallid briar]

You may wait for further announcement or the event to come out. Keep an eye on #news for future updates, @grizzled zephyr.

[static crypt]

Hello

I have a wuestion

Questino

Question

I bougth pubg mobile uc from lazer and how to redeem them

Help

[safe plaza]

are you sure? 🤣

[dreamy egret]

Any admin here ? Thanks for deleting my messages

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy egret. Remember to read through #faq before asking questions in the support channels.

[grizzled zephyr]

Yes that happened to me yesterday, if you read the instructions for the event it clearly states the bounty missions must be completed within 1 hour of first logging-in

[dreamy egret]

Semi finals In crew, they pass top 2 teams each room ? Or top 2 teams each group ?

Don’t send me the schedule picture, it’s inconceivable, thanks

[rotund chasm]

is payload 2.0 ranked?

[cyan citrus]

No. Any Evoground game modes are not ranked, @rotund chasm.

[cyan citrus]

You may refer to the instructions given in-game.

[bitter quiver]

guys, i got some copyright strike for my different pubg videos on youtube

and also for 1 video which was Among Us

[cyan citrus]

Please state your concern in #copyright channel and wait patiently for a response, @bitter quiver.

[bitter quiver]

ok

[dreamy egret]

Ingame give two different rules about semi finals, first one that you send and second this I send.
And I ask , which one it’s true ?

[feral forge]

They mean the same, @dreamy egret.

[fair salmon]

there's a problem in infection where i cant hear anyone and no one can hear me and and sometimes it works and doesn't. Some of my friends have had similar problems too 😦

[spring abyss]

are safe using macro mouse with sks mini14 slr in emulator ?

[night cloak]

Help my all

My account delete

[static crypt]

hello i don't think it's worth trying to pull out that car

[night cloak]

Please give my account

[remote niche]

Hi why Can i not send the new car gift to my friend?? It’s says failed to send

[feral forge]

What do you mean by that, @night cloak? Please elaborate.

[feral forge]

Could you please provide a screenshot?

[night cloak]

Give me one account

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@feral forge

[feral forge]

We are unable to assist players with account related issues here on Discord, @night cloak.

[remote niche]

Failed to send

[flint delta]

How to get support for emulator players

[feral forge]

That is against the terms of service of PUBG MOBILE, @night cloak.

[feral forge]

For assistance related to GameLoop, please visit their Discord server or their website.

▫️https://www.gameloop.com/

[flint delta]

@feral forge how can I find the discord server for emulator players

[calm onyx]

What is this?

[humble wren]

That means expired item in Chinese

[cerulean scroll]

There is no specific official server for emulators only players.

[warped sinew]

I did not violate your privacy, my account was banned, and I want to remove the ban, please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped sinew.

[vagrant hollow]

I play on a European server, but the last week throws exclusively to players from the east. It became unbearable to play because of the style of play of the people of the region. Tell me what is the reason?

[sick shale]

Do you have the Koenigsegg finish?

[sick shale]

Can you elaborate further please?

[vagrant hollow]

I am from Ukraine, and as I said I play on the European server, but in matches I am not thrown to players from my region, although there was no such problem a week ago

[sick shale]

You may select your language from the matchmaking settings.

[orchid valley]

Yo I was falsely muted (I didn't say anything even remotely bad) what should I do

[pallid briar]

Are you talking about being muted in-game?

[orchid valley]

Yeah.

[storm flume]

Please contact the customer service for further assistance, @orchid valley. Refer to subpoint 5.4 in #faq for further information.

[stoic notch]

Someone is logging into my account and I can't make him leave the account

[silent panther]

This guy has been banned three weeks ago i don’t know how you got to ban him but there are top 1-100 players who all came from the bottom cheating and i reported them and provided proof and still they didn’t get banned as one is a content creator named QUATRA i just hate the guy and this dude named Kurt or whatever they didn’t lose a game knowing where everyone is and aimboting like crazy and i was matched with them every single game and they killed me like an idiot ok whatever
so this dude has been banned 3 weeks or idk and he still is number one why not remove him from rankings after the ban ???!!!

[mellow stirrup]

Any idea why I cannot gift cars?

[sick shale]

You may refer to the event rules:

[mellow stirrup]

I own a mythic dacia. And I want to gift a friend mclaren is it possible?

[sick shale]

It isn't possible. You must own the Koenigsegg finish.

[mellow stirrup]

I already own the Koenigsegg dacia mythic finish

[sick shale]

What does it say when you try to send them the gift?

[mellow stirrup]

Can i PM you?

[sick shale]

You may submit a report regarding this matter in #old.

[sick shale]

You can send screenshots here.

[mellow stirrup]

Failed to send gift, to a friend with 2k Synergy and I already own the mythic dacia skin

@sick shale I hope it is clear now

[bold cosmos]

@sick shale

Who’s here to help
?

[remote niche]

No. I dont want it! I Will send it to my best friend?

[sick shale]

You must own one. Refer to the event rules.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bold cosmos. Remember to read through #faq before asking questions in the support channels.

[sick shale]

I am not sure why that happens, feel free to report this issue in #old.

[celest shadow]

Regarding your inquiry, do you own the Koenigsegg Jesko (Silver Gray), @mellow stirrup? You must own the vehicle finish first before you can gift it to someone from your friend list.

How can we help you, @bold cosmos?

[mellow stirrup]

I own the rainbow finish and I want to gift silver gray

[celest shadow]

You must own the Silver Gray finish first before you can gift it to someone else.

[bold cosmos]

@celest shadow one of my friend can’t log back into his account and his account is linked to iTunes and game center . He contacted PUBG almost two weeks now or more and we haven’t heard nothing from them. @celest shadow can you assist this in any way?

[mellow stirrup]

Im having the rainbow dacia, I can gift the rainbow mcLarenV

?

[acoustic kiln]

Hello i got 20 copyright strikes on my YouTube channel for no reason. I am not involved in any illegal activity please check out my videos they all are good and legal please help me🙏🙏🙏
https://youtube.com/c/NoobKhanYTANEESWAHAB

[celest shadow]

Sorry to read that. For your information, we are unable to assist players with in-game account issues through the community. If you can elaborate why he is unable to log into his PUBG MOBILE account, we may be able to redirect you on how to seek further assistance.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @acoustic kiln. We may otherwise have to mute you.

[acoustic kiln]

Ok

Piston are you real person

Please help me out

Or guide me please

@celest shadow please help me

[celest shadow]

Please refer to this message, @acoustic kiln.

[acoustic kiln]

Ok

[celest shadow]

To make it clear for you, you need to own the vehicle finish first before you can gift it to someone. For example, if you want to gift the Koenigsegg Jesko (Silver Gray), you need to own it for yourself first.

[mortal jolt]

Is the Koenigsegg event just a limited time finish or

Like the McLaren ones

[quiet shadow]

Can we get super car in first 60 UC spin?

[mortal jolt]

No

Shush

[quiet shadow]

But someone posted in pubg mobile Facebook group that he got Super car in first 60 UC spin

[heavy vortex]

The highest the meter ascends is 3 stages, and the super car medal are at stage 7 and 8. so no it's not possible to get it in 60uc spin.

[lament ice]

@thin halo @celest shadow I have reported a user and he got banned and his profile show ban pan but not in movements so, is it a permanent ban or 7 days?

[quiet shadow]

Okay thanks for the information

[lament ice]

?? @celest shadow

[celest shadow]

The ban avatar indicator is applied for suspensions of 30 days and above.

[celest shadow]

Are you referring to this event?

#news message

[lament ice]

@celest shadow but movements doesn't show bánned

[celest shadow]

You cannot.

[quasi basin]

Good day. Can you please tell me, if I accidentally spent more than a thousand UC in the "Phantom Erangel" event, can my UC be compensated for? I'm from Ukraine, sorry for the grammar.

[mellow scroll]

I want change my region

[mortal jolt]

Yes.

[sick shale]

You cannot get a refund.

[sick shale]

Yes, it's a time-limited event.

[mortal jolt]

Breh

[mellow scroll]

I want change my region

[mortal jolt]

The cars aren't limited time are they?

Also I have a question.

[sick shale]

The Koenigsegg finishes are permanent if you obtain them from the spin.

[celest shadow]

You can change your region under the basic settings, then select Account at the bottom-right corner.

[mortal jolt]

What is pubg doing colabing with hypercar companies. We are KIDS, we don't got 2.8 million dollars lying around for a Koenigsegg jesko. Also the whole idea of pubg is realism. The idea of someone driving around in a hypercar in a warzone is dumb. Also the colours, you can camouflage something that is rainbow

Like??

[mellow scroll]

But it's not working

[sick shale]

Feel free to provide your feedback in #old.

[mortal jolt]

Also a jesko that goes 130kmph?

💀

[mellow scroll]

I want change my region

[left siren]

Am playing on iOS device why i got 10 min ban 🥲

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left siren.

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @left siren.

[mellow scroll]

I want change my region

[storm flume]

Please contact the customer service for further assistance, @mellow scroll. Refer to subpoint 5.4 in #faq for further information.

[flat sinew]

How to fix "invalid sig" when i want to login my acoount it say that

[next aurora]

Screenshot

[lost karma]

What is parameter error??

[olive thorn]

Is data transfer resumed?

[celest shadow]

Can you please elaborate your inquiry?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @olive thorn.

[olive thorn]

And I'm asking about the same global English version

[remote niche]

Are u sure??? Is this ok if i own the White color not the mythic? Or i most own the mythic. Car?

[sick shale]

You must own the finish you want to gift.

[upbeat crescent]

How can i remove my Email 3rd link in my game account ?pls help me

[sick shale]

It cannot be unlinked/removed at this moment.

[upbeat crescent]

someone has access my account pls help me to clear that 3rd link my account is on risk 🥺

[winged pewter]

When come new modes in beta test!

?

[foggy magnet]

We are experiencing Severe Hackers using config files with zero recoils on famas and M762 Pubg is unable to ban those hackers even they got 7 day Ban 2 season back but they are back with same files which pubg is unable to locate the hacker ID is 5264362687

[median jackal]

No information.

[winged pewter]

@thin halo ?

@foggy magnet thanks nice info 👍🏼

[sick shale]

Please contact customer service for further assistance in this regard. Refer to subpoint 4.9 in #faq for instructions on how to contact customer service.

[thin halo]

No information regarding your inquiry.

[winged pewter]

Hmm its ok i know

[clever plaza]

@thin halo how can suport help me cuz i have problem with my account i see somebody have log in on my email adress and changed pw and evrythink and he try to unlink my accses in my pubg account ? i have invest mor than 18K euro in it and need help !

[mellow stirrup]

Any idea Koenigsegg lucky medals turns into what if the event finishes? Can I save it for any other car redeems?

[pallid briar]

Please contact the customer service in-game for further assistance, @clever plaza.

[clever plaza]

Thank you 🙏🏻

[topaz wolf]

Hi, I have a question. Who’s eligible for playoff of all talent championship. Top top from each group of semi finals or more?

[pallid briar]

You may refer to this:
https://media.discordapp.net/attachments/481200416349224980/904511783140724776/unknown.png

[topaz wolf]

So, how many teams qualify to participate in the playoffs?

[pallid briar]

Sadly, I'm not aware of that yet.

[topaz wolf]

Okay thank you so much!

[storm flume]

Please contact the customer service for further assistance, @upbeat crescent. Refer to subpoint 5.4 in #faq for further information.

[warped parcel]

What is this?

[random sleet]

hay sir my PUBG account third link is known to my friends how to change third link

[feral forge]

The top 20 teams.

[feral forge]

Unlinking e-mail/phone number is not a feature yet, you cannot unlink it manually as for now. You may try contacting the in-game customer service for further assistance in this regard.

[random sleet]

ok thanks but how to contact with in-game service.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @warped parcel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions.

[topaz wolf]

We are at 22. We are eligible or not? Like 1st and 2nd are qualified for semi final so more 20 teams are eligible or 18 teams?

[boreal bear]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @boreal bear. Remember to read through #faq before asking questions in the support channels.

[boreal bear]

I got conqueruer at the classic mode but I don’t have the icon of the conqueruer icon

help pls

[feral forge]

Should be.

[topaz wolf]

Okay

[mellow scroll]

I want change my region

[median jackal]

Icon means? Can you please describe?

[boreal bear]

Like the PUBG pro

Pro

pfp

[median jackal]

@boreal bear, are you referring the title?

[boreal bear]

No the avatar

[mellow scroll]

I want change my region

[vagrant tulip]

Click on the account icon in the bottom

[median jackal]

Did u got the conquer? Or you're still ace?

[hybrid glen]

is there a way to recover my account? my data got reset on the account i use and i spent money on the game

[mellow scroll]

Not working

[boreal bear]

I got conqueruer

[vagrant tulip]

You mean a guest account ?

[hybrid glen]

it was linked

[vagrant tulip]

Record video and send it

[median jackal]

You may check your avatar section.

[boreal bear]

I checked

[vagrant tulip]

Then use the link to recover it

[mellow scroll]

Send it allredy

[vagrant tulip]

Uh nvm

[median jackal]

Can you please share a screenshot?

[hybrid glen]

i have a picture of my account too but it logs me into a bot account

[vagrant tulip]

It means that your account has been unlinked and linked to another account in this case there is no way you will get your account back

[boreal bear]

Ok

[hybrid glen]

oh fun

[hollow hornet]

I have a problem with my account. I can't join or open a Crew team What's wrong with this?

[vagrant tulip]

You have a history of getting banned that is why you won't be able to play the tournament

[mellow scroll]

Ansr bro

[vagrant tulip]

I said click on the account icon in the bottom which is next to customer support icon

[boreal bear]

hello @median jackal

[pallid briar]

You need to reach the conqueror rank, @boreal bear. That is just a tag for that specific match.

[boreal bear]

what

[median jackal]

It's old one, you can't get it anymore, you've got a C1S2 avatar.

[mellow scroll]

It's not working

Plzz help

https://streamable.com/piz0cb

[hollow hornet]

Yes, but when will this be removed? But it was unintentional because my teammate was cheating, I did not know and I was suspended for 7 days because of him.

[mellow scroll]

Send it

[mystic lake]

Hello

[vagrant tulip]

Not it will not be removed

[mystic lake]

Can anyone one help me please ?

[vagrant tulip]

You need to report that in #old

[mystic lake]

Someone hacked my account ,but now I’m have my gmail again but There is a log in failure

What should I do ?

[wet whale]

Somebody help whenever i go for a match first of all the game take a really long time to match then after when the game starts i keep lagging through the map and it even gets worse when im jumping because then i can pickup guns and cannot spot cover so then enemies now find me easily before i get weapons please help me to know how to fix this my tag is 51446636866 Device Samsung s10 Country Uganda Wifi and cellular

[hollow hornet]

So I never Can't join crew team until the end?😩 I've never broken the rules so far.

[vagrant tulip]

That is right

[vagrant tulip]

Make sure your information is correct

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vagrant tulip]

?

[hollow hornet]

[cerulean scroll]

The issue has been forwarded to developers where users are unable to receive verification code or facing parameter error. They are already fixing it.

[mystic lake]

Hello is there any one can help me ?

[cerulean scroll]

Kindly state your query.

[mystic lake]

Some one hacked my account .. now he have the twitter but I have the gmail and the gmail is linked by the game ,when I’m trying to login it’s shown to me authenticated failed or login failure ..what I have to do ?

@cerulean scroll ?

[cerulean scroll]

If you wish to recover your hacked social media account kindly read #faq 2.8 and for login failure kindly go through #faq 4.4

[spice ember]

hello, my pubg account has been banned w no reason. it has been hacked and banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice ember.

[sour bolt]

I would like to report a Pubg partner. He's folling around with cheaters. All videos that I have sent have been dalated.

[cyan citrus]

Please state your concern in #copyright channel and wait patiently for a response, @sour bolt.

[north veldt]

hello, i have a question… when will the pigtails will be available again?

[cyan citrus]

Could you please elaborate, @north veldt?

[cosmic bough]

Hey #questions It shows me "Connection error, login failed. Check your network connection settings" error for two days. I did everything. Reinstalled the app. It's all useless.But my internet connection is works stable.

[cyan citrus]

Hello! Please mention your device, country and login method you're using, @cosmic bough.

[cosmic bough]

@cyan citrus Samsung s20 fe, Uzbekistan , Facebook.

[cyan citrus]

Can you please share a screenshot of the error you're facing, @cosmic bough?

[cosmic bough]

@cyan citrus

[cyan citrus]

Thank you for the information, @cosmic bough. For future reference, please attach the required Screenshots in English. Please try to follow my steps. Go to your device settings > General Management > Reset > Tap on Reset Network Settings. Read the instructions and tap on Reset. Restart your device and see if it will make any difference.

[cosmic bough]

@cyan citrus it didn't help.

[cyan citrus]

Please try to change your DNS settings and see if that helps, @cosmic bough. You may refer to #faq sub point 4.3 for further instructions on how to change your DNS settings.

[cosmic bough]

@cyan citrus ok, thanks.

[royal flicker]

Добрый день. Нужна ваша помощь. Заблакировали аккаунт на 10 лет за ни за что. Играл с другом и выкинуло с аакаунта и пишет заблокирован на 10 лет. Причины нет и играл без читов. Помогите пожалуста. Инстаграм для связи smailveselun. Ник в пабге "YT SMAIL"

Good afternoon. Need your help. Blocked an account for 10 years for nothing. I played with a friend and got kicked out of my account and wrote blocked for 10 years. No reason and played without cheats. Please help. Instagram for communication smailveselun. Nick in the pub "YT SMAIL"

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal flicker.

[ancient verge]

I alway gets unfair lobby when i start the game, the enemies are lower ranked then me. I dont get much plus ranking.

[cyan citrus]

This is not something we can help with. Matchmaking depends on players' activity, @ancient verge.

[stiff hound]

New update can remove E-mail link ?

[cyan citrus]

No information in this regard, @stiff hound. Please keep an eye on #news for future announcements.

[pliant hatch]

Any helper here

[cyan citrus]

Hello! How can we help you, @pliant hatch?

[pliant hatch]

Brother I was kill server time player using hack new kind of hack@cyan citrus

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @pliant hatch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pliant hatch]

@cyan citrus

He using using pan with uzi

[cyan citrus]

That is a known bug and has already been forwarded to the community team. This is not a cheat, @pliant hatch.

Feel free to submit a report of the issue through #old in compliance with channel's pinned instructions.

[pliant hatch]

@cyan citrus thx have a good day

[cyan citrus]

My pleasure, @pliant hatch! Please do come back again, should you have any other concerns.

[edgy tundra]

I always have TDM glitch
My TDM is always not loading
#questions

[cyan citrus]

Do you happen to have a video recording of the issue, @edgy tundra?

[edgy tundra]

Yes

[cyan citrus]

Please share it here, @edgy tundra.

[edgy tundra]

Wait please

[storm flume]

Please avoid going off-topic, @mellow epoch. You may have unrelated conversations in #chat.

Please avoid going off-topic, @hot lagoon. You may have unrelated conversations in #chat.

[night cloak]

Can We Please Get Friend Training In Training Ground Pls… We Should At Least Be Able To Train With 2-3 People We Know In Training Ground This Would Really Be Useful & A Big Help!!! Thanks 😉

[cyan citrus]

Please feel free to provide your feedback regarding PUBG MOBILE through #old, @night cloak.

[edgy tundra]

I have TDM glitch game is not loading and I also have spectate glitch check this video

[desert jungle]

Can't able to use sprinting in tdm,can anyone please help me out?

[cyan citrus]

Please mention your device and country.

[willow peak]

To gain access to the giveaway channel what level do we need to be?

[cyan citrus]

Hello! Do you happen to have a video recording of the issue?

[edgy tundra]

I live in Pakistan and my device is Infinix Hot10

[cyan citrus]

Please use #discord channel for such questions. This channel is reserved for PUBG MOBILE-related issues.

[desert jungle]

Nope ,but i can make , should i upload it here?

[willow peak]

Oh ok sorry

[cyan citrus]

You can upload it here.

[desert jungle]

Tnx a lot for response,have a great day

[cyan citrus]

Are you using cellular network or mobile data?

[cyan citrus]

My pleasure!

[mellow stirrup]

Any feedback?

[sick shale]

They will expire when the current event ends.

[cunning pebble]

How can I reach PUBGM support group? I have been contacting them for days

[sullen maple]

Hello I saw in some pages that they will remove the gifting from the new Koenigsegg car is that true ?

[sick shale]

Please follow PUBG MOBILE official social accounts or #news for official announcements.

Regarding your question, there is no such information so far.

[sullen maple]

@sick shale ok thanx

[sick shale]

You may refer to subpoint 4.9 in #faq for instructions on how to contact customer service.

Be patient, the customer support team receives an enormous number of support requests everyday and it takes time to review all of them.

[cunning pebble]

Yeah I know but, don't they have like a timer for each request like we will reach you after 15mins or at least give me a time so I know about my case.

Or like a queue you know?

[sick shale]

There is no such a thing. You will receive a notification when they respond to your support ticket.

[cunning pebble]

Alright, it's just a suggestion. It'll be cool to have, estimate time to reply will be around the next 36 hours I guess lol

[dusty notch]

<@&481161015728406538> how to change the server in work, for example, from America to Europe, provided that you already have a bug to change for 60 days.

Help

[sick shale]

That was long time ago and the bug has already been fixed.

[dusty notch]

@sick shale look

59 days 1h

[sick shale]

You must wait for the cooldown period to be over.

[night cloak]

my acc got hacked

some one linked his twitter with it

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[swift spade]

Hello guys

A have a problem

I got ban for the second time with out any possible reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift spade.

[serene latch]

How can I use midasbuy in USA

[cyan citrus]

Are you facing any issues while doing so, @serene latch?

[serene latch]

In supported in US region

[cyan citrus]

You can purchase by selecting ''Others'' in region options, @serene latch.

[balmy gate]

Why don't ban this haccker

[serene latch]

Not supported

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @balmy gate.

[cyan citrus]

Please describe the issue you're facing in details.

[fierce night]

pubg mobile new state comming after 10 days ? looks sexy and fair

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fierce night.

[fierce night]

@cyan citrus release in 10 days right?

[cyan citrus]

We don't provide community support for that game, @fierce night. Feel free to use #chat for further discussions.

[fierce night]

ok dude thanks

[balmy gate]

Some one use my account and Open draw

I check facebook but no 1 login my facebook

Then how someone's opened my account

[kind wind]

My account

[cyan citrus]

Your account security is your own responsibility, @balmy gate. If you think your account has been compromised, I will recommend you to change your password and logout from all the devices for both PUBG MOBILE and social media as well as use two-factor authentication. For further assistance with this, feel free to contact customer service in-game.

[cyan citrus]

Please state your concern.

[stone wedge]

Ask your siblings or friends or someone near you might have

:)

[spare mesa]

Hello anyone,i need support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spare mesa. Remember to read through #faq before asking questions in the support channels.

[spare mesa]

Hello guys having an issue with cursor in OPENGL+ mode while playing Pubg Mobile.The issue is that the cursor doesn't lock itself and i cant have any control through my keyboard as all the time,cursor in unlocked.Gameloop is updated.

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @spare mesa.

https://gameloop.com/.

[gilded turtle]

I can't open my game. After update my game apps

Plz help me

[cyan citrus]

Please mention your country, @gilded turtle.

[night cloak]

I’m getting very bad ping spikes internet seems fine

[serene latch]

Any other options than Midasbuy as 3 banks feedback that the merchant is not connected to the US region payment systems@cyan citrus

[night cloak]

Is it servers?

[cyan citrus]

Additionally, you can purchase UC through in-game. We don't recommend you to use any other methods.

[serene latch]

I am trying to gift a friend

[cyan citrus]

This happens due to an unstable internet connection. Please try to switch to a more stable internet connection.

[cyan citrus]

We can only recommend these two options. Feel free to try again at a later time through the following link.

https://www.pubgmobile.com/pay.

[serene latch]

@cyan citrus I use to use my Apple ID account to purchase UC for both accounts suddenly the other account got error message 1138 account under risk

How can we solve it

[cyan citrus]

You can try to contact Midas Buy's customer service through the following email, @serene latch.

[e-mail].

[serene latch]

@cyan citrus

[storm flume]

Please do not use languages other than English, @pliant mountain. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pliant mountain]

how can i contact the game developer? well, or with someone who is considering a ban.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant mountain.

[night cloak]

I've got a friend who's facing an issue and wanted to inquire about it please... He purchased about 40,000 uc from midas buy store... But whenever he tries to spend it... A message appears to him telling ( failed to use uc).. Can I know what's the reason for that issue or how Could I solve it...

Account's ID : 5269886901

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cinder jewel]

@gilded turtle your account is stolen by changing the game version and logging in another country

[night cloak]

@cyan citrus excuse me this person contacted me on DM telling me that no ones's gonna help me here and he could let me contact a person called Fury who's a pubgm employee... Here's his discord ID 902273585400389713

[cyan citrus]

Please use #discord for further assistance with this, @night cloak. This channel is reserved for PUBG MOBILE-related issues.

[modest mauve]

show skeleton of death option pubg. please explain little bit about this option.

@cyan citrus

[cyan citrus]

Could you please add more details or share a screenshot, @modest mauve?

[old mica]

i got muted by the game for typing: 200 nacore 可以买了
which mean: 200 nacore can buy
how can i get unmute without waiting 7 day?

[cyan citrus]

Please avoid using inappropriate language or black listed words in-game to avoid such penalties in the future, @old mica. For further assistance, feel free to contact customer service in-game.

[old mica]

@cyan citrus it is not inappropriate. i dont know how it is blacklisted even though it is harmless

[fossil bridge]

Eyo what do they mean limited uc? Is the uc going to be permanent or is the uc going to be time limited in your wallet?

[cyan citrus]

Feel free to contact customer service in-game for further assistance.

[fossil bridge]

Also got this event on my pubg

[cyan citrus]

We recommend you to wait for the event to be out or stay tuned for more details soon.

[fossil bridge]

Ok thx

[cyan citrus]

My pleasure, @fossil bridge!

[twin flare]

I got voice chat banned and the time is over it’s been over 30 mins and I’m still muted what do I do

[storm flume]

Please contact the customer service for further assistance, @twin flare. Refer to subpoint 5.4 in #faq for further information.

[twin flare]

It still doesn’t let me talk

[fathom fable]

Can someone tell me where i can spread the word about my pubg channel

[cyan citrus]

Please contact customer support in-game for further assistance. We are unable to help you in this regard.

[cyan citrus]

You cannot do it in this server. Self-advertisement is not allowed.

[storm flume]

Please avoid going off-topic, @dense dock. You may have unrelated conversations in #chat.

[fathom fable]

ok tnx. do u have invite links of server where i can advertise?

[cyan citrus]

No. Please move to #chat if you don't require assistance regarding PUBG MOBILE, @fathom fable.

[dense dock]

i was asking for information regarding the voice chat ban. hows that offtopic... im needing of assistant yk.

[cyan citrus]

You may refer to this response, @dense dock.

[dense dock]

hmmm weird coz even tho lot of people use them in Europe i haven't heard of anyone getting voice chat banned. + the voice chat report option isnt a thing in Europe. but yes ty for the assistant!

[cyan citrus]

My pleasure, @dense dock!

[rigid sleet]

I need an explanation to why i was banned for a week. This is the first time that has happened to me and I have never violated any guideline rules or not one have I ever violated the rules.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid sleet.

[cunning pebble]

Hi @cyan citrus I have a question, do PUBGM really email back, like really rather than just some automatic reply?

[cyan citrus]

Are you referring to in-game customer service or the email address for the customer service, @cunning pebble?

[cunning pebble]

The email address one, because I've sent like 2 emails and they both said that we will get back to you as soon as possible. Soooooo, I'm just wondering cause I'm worry that I'm not in a queue for PUBGM to resolve my problem

[cyan citrus]

Which was the email address for the customer service, @cunning pebble?

[cunning pebble]

[e-mail] is this the one?

[cyan citrus]

I don't think this is the email for PUBG MOBILE customer service, @cunning pebble. Please refer to #faq sub point 5.4 for further instructions on how to contact the customer service. A delayed response can be expected due to enormous number of requests every day.

[cunning pebble]

[e-mail] sorry my bad, but is this the correct one?

[cyan citrus]

Yes. That's the correct one. However, the email can only be usable for general queries and cheater reports. Mostly, you will need to contact them through in-game, @cunning pebble.

[cunning pebble]

alrighty then, thank you for all the support ❤️ @cyan citrus

[cyan citrus]

My pleasure, @cunning pebble! Please do come back again, should you have any other concerns.

[winged umbra]

Hello! When does the phantom of Erangel event end?

[marble yacht]

anyone know whats that? https://prnt.sc/1y3j1qb i try to report cheater and when i submit it show me this

[pallid briar]

8 November as far as I'm aware.

Could you please elaborate your inquiry so maybe a moderator can help you out, @marble yacht?

[winged umbra]

Did you see this in game or somewhere else?

[pallid briar]

From the description of this trailer:
https://youtu.be/ck2vo3rhYNs

[hot patio]

Hello, I have a problem, I want to gift a Koenigsegg Lucky Medal to my friend in PUBG,. But I can't send it to him because I can't find his name, I can only send three lucky medals but I only want one,. can you please help me?

[winged umbra]

Thank you!

[feral forge]

You will need to own the same finish in order to gift it to a friend.

[hot patio]

What do u mean? I didn't understand! 😬

[feral forge]

You need to own the vehicle finish first before you can gift it to someone. For example if you want to gift the Koenigsegg Jesko (Silver Gray), you need to own it for yourself first, @hot patio.

[hot patio]

Ok thx 😚😚

[kind wind]

@feral forge where are you

[feral forge]

What does it concern?

[kind wind]

Sus He did not help me

[feral forge]

Regarding?

[kind wind]

You promised us

Falcon

[feral forge]

What it is? Please elaborate, @kind wind.

@vernal junco, behave.

[vernal junco]

??

okay babe

[kind wind]

Yes he told me he was giving it to me

[feral forge]

As mentioned before, that is against the terms of service of PUBG MOBILE. You should create your own account and that is your only option.

[kind wind]

Yes I created my account

[kind wind]

But I have no money

[feral forge]

This is not something that we can assist you with, @kind wind.

[kind wind]

Or will no one send me money as a gift?

I want very little uc

[feral forge]

Begging is not allowed, @kind wind. You have been informed by another moderator before, did you check out the #735483472432594994?

[kind wind]

I was told I would help you. Buying a magician is nothing

I will give it to you and I have not seen it since

[feral forge]

There is nothing much that we can do to assist you here. Please move to a discussion channel if you do not require any other assistance.

[kind wind]

@feral forge You can write to my page

[merry anchor]

hi , i have problem with my account on PUBG MOBILE GLOBAL so how i can get help?

[feral forge]

If it is an account related issue, you should contact the in-game customer service for further assistance.

[merry anchor]

I contacted them but didn't get any help

[feral forge]

For account related issues, only the in-game customer service can assist you. We are unable to assist you here on Discord. And if you have already contacted them, please be patient for a response from them, as they receive an enormous amount of requests daily, it takes time to review all of them.

[merry anchor]

i have contacted with them before 1 month and my problem with charging UC i have 40.000 UC but i can not used them , I use the same card every time to recharge so can i get help hear ?

[feral forge]

We are unable to assist with account and purchase related issues here on Discord.

[merry anchor]

ok thank u ❤️

[arctic sapphire]

Anyone getting a system error when they logging in through game center

[thin halo]

I think it might be an issue from your side.

[primal steppe]

Some one took my brother account ID 515850565

[storm flume]

Please contact the customer service for further assistance, @primal steppe. Refer to subpoint 5.4 in #faq for further information.

[primal steppe]

we need help his acount is Mythic Fashion

[cerulean scroll]

Kindly contact ingame customer services.

[arctic sapphire]

There been a breach on pubg me and another clan member where hoth hacked one took $300 dollars off his card he had access to 78 accts

And another took my main acct and sohow splced onto,a diffret social media

Is there a way to call tencent

[cerulean scroll]

You can contact them through in game customer services or email them at [e-mail]

[arctic sapphire]

I tried the in game it was no help

[summer lava]

can't ban hacker. hackers have read random and banned me for 7 days.😡

[polar marsh]

Please refer to the private message from @polar marsh for further information, @summer lava.

[ionic cloak]

how I can recover my stolen account?
I have ictures of invoices and a lot of proof that account belong to me

[vernal junco]

did someone here do it

[storm flume]

Please contact the customer service for further assistance, @ionic cloak. Refer to subpoint 5.4 in #faq for further information.

[fallow kernel]

I want some help

I can't open my account because I lost my account in Facebook what can I do about this

@polar marsh I can't open my account because I lost my account in Facebook what can I do

[cerulean scroll]

Kindly read #faq 2.8 and contact in game customer services

[fallow kernel]

said you should recover your Facebook account

@cerulean scroll said you should recover your Facebook account

@cerulean scroll I tried without result

I need some help please

[cerulean scroll]

If you wish to remove your lost Facebook account from your in game account kindly contact in game customer services and If you wish to recover your Facebook account kindly contact Facebook customer services.

[solar herald]

When will the iphone 13 pro max support 90 FPS

[fallow kernel]

@cerulean scroll I did this already but pubg said you have to restore your facebook account in order to be able to open pubg account the problem is that i am unable to recover my facebook account is there a solution please

[feral forge]

If you are unable to access to your game account with your linked login method, there is nothing that the in-game customer service can do to assist you, @fallow kernel.

[fallow kernel]

I@feral forge I wish there was another way

[feral forge]

Your only option is to recover the Facebook account in order to access to your game account again.

[swift crypt]

@feral forge

My pubgm account and Google account got hacked

Please help me

[tribal fox]

When the poco f3 will support 90 fps ??

[feral forge]

If you still have access to your Google account, then secure it by changing password and enabling 2FA, you may also contact the respective social media support in question for further assistance in this regard to recover it. And if the unauthorized person has linked their own social media link to your game account that you have no access to, they can contact the in-game customer service and request a support agent to unlink it for you.

[feral forge]

No information in this regard.

[feral forge]

No information in this regard, feel free to leave your feedback and suggestions to the game in #old.

[fallow kernel]

@feral forge I contacted my account with Facebook and I tried to contact with my email address every time says contacted failed when I enter the code

[swift crypt]

I cant log in Google account thoo sooo how?

[feral forge]

Contact the respective social media support in question for further assistance in this regard to recover it. You may refer to subpoint 2.8 in #faq for support links.

[feral forge]

Unfortunately, this is not something that we can assist you here.

[fallow kernel]

@feral forge
[PUBGM] Your account registration verification code is 21801. Please use the code within 1800 seconds. If you did not make this request, please ignore this

[tribal fox]

So where can i find a information ?

@feral forge

[feral forge]

There is no information regarding this.

[feral forge]

As mentioned, this is not something that we can assist you here.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @azure compass.

[cedar spade]

Hi. I need some support. I spent over 600$ to purchase the new sports car but purchased the wrong one by mistake. I need help.

The in game tencent support isn’t responding.

[feral forge]

Purchased item is not refundable, please be careful next time.

[cedar spade]

I don’t want a refund. I purchased a 2 seater instead of 4 seater. I just need replacement :/

[feral forge]

That is not possible unfortunately.

[cedar spade]

For someone who spends 1000$ plus every month, this is unfortunately demotivating.

Not spending that much on the game anymore.

[feral forge]

You should be careful and check carefully before confirming to it.

[cedar spade]

I’ve spent so much on the game and never come back even though I mis purchased in the past. This is a 600$ purchase hence I came here expecting some support. A stern no wasn’t expected at all. It is unfortunate and demotivating that no consideration is given even for high amount purchases, unlike a typical online selling portal. On top I am not asking for a refund, just replacement which is the same priced item.

[cerulean gorge]

Help

What should be met to send

[feral forge]

You will need to own the same vehicle finish yourself before you can gift to a friend.

[cerulean gorge]

Help me

[feral forge]

What does it concern, @cerulean gorge?

[lucid furnace]

Hi @feral forge

[keen holly]

#questions any idea will I be able to migrate my global pubg to BGMI ? I have last one week and no use

[stray kraken]

Hey guys how do i upload a video about hackers?

[night cloak]

ji

[cerulean scroll]

You should contact in game customer services of BGMI.

[cerulean scroll]

Kindly read #faq 5.1 for reporting cheaters with video evidence.

[limber slate]

hello the scammer linked his Facebook account to my pubg mobile account, what should I do?

[storm flume]

Please contact the customer service for further assistance, @limber slate. Refer to subpoint 5.4 in #faq for further information.

[dense kraken]

I have a question will i have time to do this tomorrow or will it end tomorrow because i won't be able to finish it today

[celest shadow]

I recommend that you try completing the easier missions today, such as giving a LIKE to any friend and other ones that you find will not be time-consuming since I am not entirely sure.

From what I know, the event should end tomorrow at 00:00 UTC.

[granite hearth]

Hello my account has been hacked I want to unlink the hacked account

[dense kraken]

Okay thanks

I don't understand this I'm lvl 61 and i just playing a game got top 8 that should be 25m

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

Since you fulfilled the account level requirement, you will need to spend 15 minutes in a Classic match.

[granite hearth]

I contacted customer service, but they still haven't responded to me

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[granite hearth]

Okay

[bronze bramble]

what i can do?

[next aurora]

cant help when cant even understand what that mean

[dense kraken]

Why won't PUBG accept my credit card?

[quiet river]

Will pubg optimize the game for new ipad mini 6 display aspect ratio?

[cerulean scroll]

Can you elaborate what help do you need? And if you could share screenshot in English?

[quiet river]

Will pubg optimize the game for new ipad mini 6 display aspect ratio?

[night cloak]

@quiet river All the new devices will eventually get optimised, sweetie. No worries.

[sullen lion]

Upto what date is this event...Phantom of erangel..

can some official tell the ddates..?

bcz need to know whether to purchase uc for id change. if event prolong incan collect shards and get it done for free..

[pallid briar]

It should end by November 8. Referring from the description of this trailer:
https://youtu.be/ck2vo3rhYNs

[sullen lion]

thanks much...

[arctic sapphire]

https://support.google.com/mail/answer/6596?hl=en

I got this when i tried to email them

[sly notch]

I want to talk to the support team

[feral forge]

What does it concern, @sly notch?

[feral forge]

What is your issue regarding?

[arctic sapphire]

I need to talk to tencent tried to use email given about my hacked acct i tried in game issue but they where able to put it into a diffrent social media

[feral forge]

For account related issues, please contact the customer service in-game for further assistance, as the e-mail is only reserved for general inquiries.

[spark dune]

Hello, can i know what is the reason for this " i have using Gameloop Emulator on my account and using iPhone to play too but i never played in the same match if i am using Emulator or even iPhone " the problem is every time i keep playing in the match without even changing from Emulator to iPhone or from iPhone to Emulator and still getting banned for a limited time and how can i solve the problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark dune.

[kind wind]

What can I do to not cancel

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sly notch.

[kind wind]

My account has been deleted How to remove the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind wind.

[night cloak]

PUBGM is not showing on play store

How to fix it

[sick shale]

Where are you from?

[night cloak]

UAE

[sick shale]

https://play.google.com/store/apps/details?id=com.tencent.ig

Can you take a screenshot after opening this link?

[night cloak]

Yes

[night cloak]

It's coming try again

[sick shale]

Send a screenshot please.

Anyway. @night cloak You can download the APK file provided on the official website:

▫️https://www.pubgmobile.com

[chrome dust]

New update release date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @chrome dust. Once we do, we will publish further information in #news.

[golden lion]

Did PUBG mobile blocked data transfer ?

Or its a bug by krafton

[solemn nexus]

How can i report a hacking content - live streams?

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games, @solemn nexus.

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE. If you have any questions related to BGMI please ask in their Discord server instead.

[golden lion]

They don't know

They are even not accepting data transfer issue exists

Even thousands of people complaint

🥺

[pallid briar]

We are not affiliated with them and are unable to assist you.

[flat meteor]

How to do dance with baby shark event?

[winged pewter]

@thin halo beta not working when come new update?

[pallid briar]

Could you please elaborate?

[winged pewter]

[pallid briar]

What device are you using, @winged pewter?

[winged pewter]

@pallid briar android smartphone

[pallid briar]

It will be fixed soon hopefully. There is nothing you can do other than to wait. Repeatedly asking will not help.

[winged pewter]

@pallid briar ok i know thanks

[snow sequoia]

when does the challenge mission reset in contamination source thing?

[pallid briar]

Click on go. Otherwise you may check this out below:
#events message

[snow sequoia]

?

[sick shale]

It hasn't been mentioned but I assume it resets every week.

[white canopy]

when new season?

[quick tiger]

Why does these things keep happening with me

Why am I and this bot black

@celest shadow

WHY TF THESE THINGS KEEP HAPPENING WITH ME

Or @static sleet

[onyx cairn]

@quick tiger Inappropriate username and pfp @static sleet

[quick tiger]

What

Why

Explain first why

Then I'll surely say to ban me

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quick tiger. You can also submit a report in #old in compliance with the channel's pinned instructions.

[quick tiger]

I've done nothing that u think

[celest shadow]

Please change your profile picture within 10 minutes, @quick tiger.

[quick tiger]

Why

First explain

Then I'll change it

[cerulean scroll]

Currently there is not any specific release date for the upcoming update, It will be published later with further information in #news.

[quick tiger]

Explain me gimme ur answer

Also 10 mins only 2 mins done

[static sleet]

Your profile picture violates the subpoint 1.3 of the #735483472432594994, @quick tiger. Change it within the given time period or else moderation action will be taken.