questions

[wicked shadow]

My account has been hacked

[pallid briar]

Do you still have access to your PUBG MOBILE account, @wicked shadow?

[inner citrus]

Hi do yo have free elite?

[pallid briar]

Could you please elaborate what exactly you mean by that, @inner citrus?

Sadly, begging is not allowed in this server. Please read the #735483472432594994 before sending any messages.

[inner citrus]

I had an account when someone said to me: I give you a Uc, I gave you my Gmail and password, then it completely jumped out of the game and my phone was reported. Can you return my account?

[inner citrus]

help me

can you help me??

[prisma haven]

mmkn 7L M4KLH O8V ALT7MYL ?

[pallid briar]

Please do not share your account information with anyone. Please recover your login method first if it is still compromised. Change your password and use the log out of all devices option. Otherwise please contact the Google customer service for further assistance.

[prisma haven]

mmkn 7L M4KLH O8V ALT7MYL ?

[inner citrus]

noooooo

[pallid briar]

English, please.

[prisma haven]

.

[inner citrus]

i lost my accant

[pallid briar]

You may contact the customer service in-game for further assistance, @inner citrus.

[inner citrus]

can you recover my accant??

[pallid briar]

No, we are unable to assist you with account related issues. Please contact the customer service in-game for further assistance, @inner citrus. You may refer to subpoint 5.4 in #faq.

[inner citrus]

thanks

Where should we get the material for the glaciar m416 update?

[pallid briar]

You can get them via opening crates which have them as rewards or from spins/events which may have them.

[heavy vortex]

In game.

[pallid briar]

Yes, obviously in-game.

[prisma haven]

Solve the problem of stopping the download

[pallid briar]

Where do you currently reside, @prisma haven?

[prisma haven]

Egypt

[pallid briar]

Try using a DNS and see if that helps. Otherwise you may have to try using a different internet connection, @prisma haven.

[inner citrus]

can you speek persian??

[pallid briar]

No, you can have off-topic conversations in #chat instead.

[brave wolf]

English only.

[inner citrus]

ok

[storm flume]

Please do not use languages other than English, @inner citrus. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inner citrus]

Elite does not send anyone?

[brave wolf]

what you mean?

[inner citrus]

I said above

My friends make fun of me because I do not have an elite

[heavy vortex]

@inner citrus Refer to this.

[inner citrus]

@heavy vortex

i dont have money

[fallow turret]

What

[fallow turret]

Buy it then ez

[heavy vortex]

You don't need money to play the game. Kindly use #chat if you do not require any assistance.

[brave wolf]

The game is free to play and also you can't increase any dmg by using money .

[inner citrus]

Why divide game items between those who do not pay and pay?

[fallow turret]

Nothing Just flex 💀

[pallid briar]

Discussions in #chat or #pubg-mobile channels respectively, please. This channel is meant for community support related to the game.

[inner citrus]

ok . sorry

[obtuse solstice]

Why cant I get investigator even thought I've met all the requirements? Last season I got conq and it still said I need to "improve" my rank. Currently I'm Crown V with 4.15KD.

#faq section doesn't help much either.

[pallid briar]

You may refer to this pinned message for more information, @obtuse solstice:
#questions message

[spring widget]

Sir Please help me to change my pubg mobile region in pakistan

[pallid briar]

You can change your region from the basic settings in-game. Click on the"Account" button.

[spring widget]

I tried it but i cant even get my code via mobile number plz help me out

[pallid briar]

Please contact the customer service in-game for further assistance, @spring widget.

[spring widget]

I can also upoad a video where you can easily find out what are the main reason why i am not able to change my region in to pakistan

[pallid briar]

Try logging in using your third link email/number first and try. We are unable to assist you with account related issues here, @spring widget. Please refer to subpoint 5.4 in #faq and contact the customer service in-game.

[spring widget]

Thank you for your guidance

[prisma haven]

dns changed and nothing happened

[pallid briar]

You may try using a different internet connection then.

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[prisma haven]

Do you have Arabic in the server?

[pallid briar]

Only English. You can join the MENA region community for that. Please click on the blue text in subpoint 3.1 of #735483472432594994.

[fallow turret]

Ask in Pubg mobile pk server they might help you

[wicked shadow]

@pallid briar Yes, but he is trying to break the account

[pallid briar]

May I know which login methods are connected and which ones are compromised, @wicked shadow?

[empty oracle]

Ur not mod

When’s infection mode coming back

[pallid briar]

Community members can certainly provide support if it's correct. An esports moderator can also certainly do that.

[empty oracle]

When’s infection mode coming back

[empty oracle]

:wtf:

[wicked shadow]

I can access the email

[empty oracle]

^^

[pallid briar]

It should be available soon. Keep an eye in-game and on #news for more information in the near future.

[empty oracle]

K

[wicked shadow]

@pallid briar He is a hacker and a link on Twitter

[celest shadow]

Within 2 days 17 hours. You can check this in-game in your map selection menu, under EvoGround.

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media account or login method, @wicked shadow. You can use the screenshot below as an example.

[arctic ridge]

i got level 3 deadly precision m762 kil effect not showing in games please help

[wicked shadow]

@XZiSTENZ#٥٢٦٨ Thank you!

[night cloak]

One of my previous accounts got banned due to the smoke glitch and it was connected to gmail, now when i try to log in through g-mail to my other accounts that are not banned it still says that the account is banned but yet i can log in through Twitter or FB.

513954005
iPhone 8 plus
WiFi
Sweden

[restive wraith]

my account was hacked, i need help

[iron ridge]

@restive wraith OK I helped you

[arctic ridge]

Device: Oneplus 7 pro
Internet Service Provider: Stormfiber
Character ID: 5350531838

i got level 3 deadly precision m762 kil effect not showing in games please help

kill effect not showing

please help

[bleak scarab]

Hello Good day to you all. I don't know what's up with in game CC . Contacted them more than three times.. they told me that my issue will be resolved soon and they'll contact me back and after that no further response from them... Contacted insta and no response from them also... It's really sad for a game like PUBG Mobile to have a Customer service like that... Not even CC is doing it's job efficiently.... Been playing this game more than one and half year now never faced that much trouble before.. but now if you got a problem than you are on your own.. no help whatsoever... And if anyone here can help I'll really appreciate your kindness.

[empty oracle]

😆

[empty oracle]

Wait I think kill effect means the color comes form the crate

Since u are in tdm

It dosent have crates when u kil someone

@arctic ridge

So kill effect means the smoke come out for the crate in classic modes

The thing u talking about was hit effects

[arctic ridge]

not even show in classic matches

[empty oracle]

Huh

In crates

Smoke come out of crates

That’s kill effect

[arctic ridge]

no bro already check

[empty oracle]

Oof

Did u download content

[arctic ridge]

yes

[empty oracle]

Maybe is this lol

[arctic ridge]

not fair

[empty oracle]

Ye

But idk

<@&639889499718942720>

[arctic ridge]

already spent so much

[empty oracle]

Wait them to respond

K

[celest shadow]

Feel free to provide your feedback regarding this in #old.

[ashen knot]

Is it permissible to play pubg with a vpn if it is banned in any country temporarily

[celest shadow]

We do not recommend the use of a VPN to play PUBG MOBILE, especially if the game is not available in your country.

[ashen knot]

Can anyone's id get banned for it?

[tame bobcat]

hey pubg support

[night cloak]

Hey i need help

[tame bobcat]

@celest shadow Are you here ?

[feral forge]

You may refer to subpoint 3.18 in #faq for further information, @ashen knot.

[celest shadow]

How can we help you?

[tame bobcat]

it is a private situation, dms?

[celest shadow]

Sure.

[tame bobcat]

ty

@celest shadow dms

[night cloak]

@celest shadow How can I gift X suit to friends

I gifted but my friend is not able to claim

[celest shadow]

You will need 1 000 event coins to gift an X-suit to your friend. There are gifting requirements that you need to fulfill as well before you can send a gift, such as being friends with the player for 48 hours and et cetera.

When you send an X-suit, your friend will need to redeem it by opening the card from their Inventory.

[night cloak]

Thank you

[green bear]

@celest shadow is it possible for you to talk with me via dm?

[celest shadow]

Sure.

[radiant yacht]

Can anyone tell what kind of ban it is @celest shadow

[tame bobcat]

help

someone tell me how to contact Pubg through in-game

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[tame bobcat]

no

it doesn’t help

[night cloak]

Where do you reside?

[tame bobcat]

see

i deleted my account and i can’t restore it

[night cloak]

As you have disagreed on transferring your data outside of the European Economic Area (EEA), PUBG MOBILE is unable to provide game services to you.

[tame bobcat]

bro i didn’t knew about that

i want to contact Pubg customer service

[celest shadow]

Please read the ban reason or use the File Claim option to view it.

[maiden mist]

@cyan citrus I Need Some Help

[desert pumice]

how to remove control and sensitivity from the cloud?

[cyan citrus]

Hello! How can I help you?

[cyan citrus]

You cannot do that. However, if you upload another sensitivity setting, it should replace the previous one.

[desert pumice]

Well, in the game, how to completely erase everything?

[cyan citrus]

You cannot do that also, @desert pumice.

Please be advised, such trade offers within the server will result in moderation measures being applied, @maiden mist. Please read #735483472432594994 before participating in the server. If you don't require assistance regarding PUBG MOBILE, I would suggest you to move to #chat.

[maiden mist]

Ok

[cloud laurel]

hI

I NEED HELP

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud laurel. Remember to read through #faq before asking questions in the support channels.

[barren python]

I am facing the worst provlem ever pls help

1 day left for fb to get unlinked and someone is logging to my account through gmail and i changed all passwords and it didnt work pls help me 😭

[storm flume]

Please contact the customer service for further assistance, @barren python. Refer to subpoint 5.4 in #faq for further information.

[desert pumice]

how to load other sensitivity settings?

[cyan citrus]

Could you please elaborate, @desert pumice?

[old crest]

Guys, please add Inferno Helmet on Global Version, it's Halloween and we need to see it again. You have added it on PUBG Korea, why not on the Global Version?

[cyan citrus]

Please feel free to provide your feedback regarding PUBG MOBILE through #old, @old crest.

[desert pumice]

well you said load other sensitivity settings

[desert pumice]

You cannot do that. However, if you upload another sensitivity setting, it should replace the previous one.

[desert pumice]

you wrote it

[cyan citrus]

You can change your current sensitivity settings and upload it to the cloud again, @desert pumice.

[visual lichen]

Kill effect only shows when u kill someone in a classic

[scarlet berry]

!rank

[storm flume]

The !rank command is disabled in this channel, @scarlet berry. Please execute the command in #481204134859505684 instead.

[south trout]

Someone hacked my account and linked their email. i recovered my facebook and twitter connected to it but i cant unlink the email. is their any way i can do that? i can provite all informations you ask

[celest shadow]

Regarding this issue, please contact the customer service in the game. You may refer to subpoint 5.4 in #faq for further instructions.

[little lynx]

is there anyway i can unlink my phone number from my account?

[celest shadow]

It is not possible to unlink your e-mail address or phone number at the moment.

[little lynx]

ok, thanks for your time

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hushed dawn.

[hushed dawn]

It was an english version as everything is written in ENGLISH! Stupid bot.

Instead of just deleting my report of a hacker, tell me where to go to report it then!

Sometimes bots are just annoying. 😡

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hushed dawn.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[hushed dawn]

Thank yoy

[old crest]

Is it possible to transfer my data from my PUBG Korea account to Global Version?

[feral forge]

No, it is not possible.

[little surge]

Where can you get undercover id in metro royale?

[vocal estuary]

Why I am not able to transfer my account to bgmi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vocal estuary.

[prisma haven]

Solve the problem of stopping the download

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @prisma haven.

https://gameloop.com/.

[forest creek]

Hello...who I can ask about new mythic outfit glitches which is not showing poses in the loby? And if anyone have answer will that glitch is going to bi fixed I would be greatfull...thank you

[prisma haven]

no regarding PUBG

[cyan citrus]

Hello! Do you happen to have a video recording of the issue?

[cyan citrus]

We are unable to provide solutions for players playing on emulators like we do on mobile devices. Feel free to do a Routine Repair of the game, reinstall the emulator, switch to a different network or contact emulator support.

[prisma haven]

How do I continue

[forest creek]

It is odd how you don't know about that when every youtuber have my same question in their video. But nevermind. Pose in loby I have when I drop my hat, When I put my hat on again there is still a pose doing. That is for every Mythic same. I need to change something and then he do a pose. But pose are invisable in team loby. I see pose while friends see me standing as usual.

[forest creek]

I can make video it is not a problem

But I can't sand long video

[night cloak]

Unfortunately, we are not YouTube fans. Please share a video/YouTube link of a video in the #old channel of the issue.

[forest creek]

Luckely you are "suport"

[night cloak]

We are not.

[forest creek]

*support

I apologize

[night cloak]

This is a community support.

[forest creek]

Ok if you don't have an answer I will waith for someone who meybe have those answers. You don't need to answer if you don't know. Easiest answer is what you give me few minutes ago. That is not a proper way to treat a comunity

[night cloak]

If it is a glitch, someone who knows about it already can’t magically fix it for you. Hence you need to report the issue to the developers.

[forest creek]

That is what I ask. I didn't ask you to fix my problem friend. I didn't expect that, I asked will that glitch is going to be fixed if anyone knows

Thank you anyway

For answering

[night cloak]

Nobody here knows it as we are the players. You need to ask it to the developers.

[forest creek]

Do you know where I can send them question? Or that is a "feedback" room you mentioned before?

[night cloak]

Right. It is the #old channel. Make sure to include the video so they can understand the issue better.

[forest creek]

Ok

Thx

Apretiate

[forest creek]

Can anyone turn off slow mode in FEEDBACK room for me just to send pictures with my message?

[craggy gyro]

how to get better at this game?

[plucky ice]

I need a help! Can I talk to mod

I need a help!

Can I talk to moderator

[cyan citrus]

You will need for the cool-down to be over or you can upload it to an online hosting website like imgur and send the link. Please use #discord for such issues in the future.

[cyan citrus]

Hello! How can we help you?

[forest creek]

Ok thx

[cyan citrus]

My pleasure, @forest creek!

[plucky ice]

Sir I have an Issue. I can't link my email in Pubg due to parameter error so can u help me

[cyan citrus]

Could you please share a video recording of the issue you're facing, @plucky ice?

[plucky ice]

Ok@cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @forest creek. You can also submit a report in #old in compliance with the channel's pinned instructions.

[plucky ice]

Mod I have tried many times today to link my email but it do not link and they have give mei 24hours to try again@cyan citrus

[cyan citrus]

Could you please share a video recording or screenshot of the issue, @plucky ice?

[plucky ice]

Sure

Mod last time Gmail send me the verification code but it doesn't work due to some parameter error

[night cloak]

لقد تم تبنيدي بدون سبب

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Could you please make a video recording of the issue and send it here?

[plucky ice]

And now this time they didn't give me verification code

@cyan citrus ok just a sec

[cyan citrus]

Please take your time.

[plucky ice]

@cyan citrus but there is an issue I have tried many times today and it gives me time to retry after 24 hours or the next day so I will send the issue by recording tomorrow

[opaque dock]

Are premium cratez changed for 1 time or foreverrr
In some regions

[cyan citrus]

Please try to do a Routine Repair of the game or send a video recording if the issue is persistent.

[cyan citrus]

Correct. Premium crates have been removed for some regions.

[opaque dock]

Forever or for some months?

[plucky ice]

@cyan citrus I also had link my phone number but I forget my password so whenever I tried to reset my password it doesn't gives me verification code

[dusky yarrow]

@cyan citrus umm hey, had a question untill when vikendi map is available for us?

[cyan citrus]

The change was intentional and we don't have any further information in this regard, @opaque dock. Most likely, that change will stay as it is for now.

[opaque dock]

Okay Thanks 👍

[cyan citrus]

My pleasure, @opaque dock. Please do come back again, should you have any other concerns.

[terse zealot]

i need help please !

[cyan citrus]

You may try again tomorrow and see if it will be different.

[cyan citrus]

Hello! How can we help you?

[dusky yarrow]

@cyan citrus

[plucky ice]

@cyan citrus Ok thanks for ur time and help❤️

[terse zealot]

my account twitter is suspended and i can't log in in the game

[cyan citrus]

The Vikendi map will be removed soon, most likely it will be available until November 15. Also, Vikendi 2.0 will be introduced soon. Keep an eye on #news for more exciting news.

[terse zealot]

can you help me ?

[dusky yarrow]

Ok thanks

[cyan citrus]

Please contact Twitter customer service through the following link for further assistance.

https://help.twitter.com/.

[cyan citrus]

Always my pleasure! Please do not hesitate to come back again, should you require any further assistance.

[terse zealot]

I already submitted my issue to Twitter and they refused the request

[cyan citrus]

Glad to be of help! Please come back again, should you have any other questions.

[dusky yarrow]

Okay

[cyan citrus]

We are unable to help you with this issue. We are not affiliated with Twitter's customer service.

[terse zealot]

Can you add another account that I can log in from?

[cyan citrus]

No, @terse zealot. You will need at least one login method, otherwise customer service may not be able to proceed. Feel free to contact them through in-game.

[terse zealot]

i can't open the game because my account is suspended

[cyan citrus]

You can contact them through login menu, @terse zealot.

[terse zealot]

thanks

[cyan citrus]

My pleasure, @terse zealot!

[glacial creek]

What should I do lol

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @glacial creek. You can also submit a report in #old in compliance with the channel's pinned instructions.

[glacial creek]

I want a refund like what the hell is this >:(

[pastel gull]

Hi, I have an account related issue, who I should talk to?

[cyan citrus]

Could you please add more details about the issue you're facing, @pastel gull?

[pastel gull]

I am raising up my issue in regards to my account to inform you that my account had unusual activity during the last 48 hours.
Someone hacked my twitter’s account and logged into Pubg through it, and eventually linked it with unknown email that doesn’t belong to me at all.
You can check via IP address that there’re suspicious actions have been done as an evidence to my cliam.

[flint dock]

Customer service is the best solution for you.

[pastel gull]

How can I reach them? I prefer email if possible

[flint dock]

In game customer service.

[pastel gull]

I wrote an hour ago, still waiting for their response

[pastel gull]

What do you think of my issue, is it possible to unlink the email?

[rocky sierra]

Hello, my girlfriend cannot enter the game account because she linked the game to facebook, which was blocked. How can she restore access to her game account?

[pallid briar]

Does she have any other login method connected?

[rocky sierra]

Nope

[cyan citrus]

It is not possible to remove the third link manually. Please contact customer support in-game for further assistance. Also, a delayed response can be expected due to enormous number of requests. Your patience is highly appreciated while they get back to you.

[pallid briar]

How long has it been unavailable for?

[night cloak]

Can anyone actually help me@with this issue im having

Stuck all the time, need to relaunch the app all the f’in time

[cyan citrus]

Hello! Please mention your device, @night cloak.

[night cloak]

iPhone 11, fast internet

[rocky sierra]

Maybe 3 or 4 weeks

[night cloak]

idk whats causing it

[cyan citrus]

Could you please try to do a Routine Repair of the game and Offload PUBG MOBILE one time, @night cloak?

[night cloak]

Is that not the same as reinstalling and repairing?

Because i have done that once or twice now

[pallid briar]

You must ensure you at least have one of the login methods connected to be available to access your PUBG MOBILE account. Please contact Facebook's customer service to recover your lost login method since it is the only login method connected.

▫️ https://www.facebook.com/help

[night cloak]

My phone does have a crack on the back but i am not exactly sure if that may affect pubg mobile gameplay 🥵

[rocky sierra]

Thank you for your help!

[night cloak]

Becauee all my other apps work perfectly well, never an issue

Only with pubg

[cyan citrus]

Offload is different from reinstalling the application completely, @night cloak. You may try that and see if it will make any difference. You may try to start with a Routine Repair of the game and then Offload PUBG MOBILE.

[pallid briar]

Hopefully you get your account back! I suggest you to contact them as soon as possible.

[night cloak]

Okay sir, thank you, i will try

@cyan citrus kind sir

❤️‍🔥

[thorny apex]

Hello, there is a roulette error. On the 60-70 scroll, a mythical quality costume fell out, after which I began to twist further to knock out more awards. After all the funds had expired, I went into the inventory with joy to put on a new suit, but I didn't find it there. I opened the roulette again, went into the store for coins. I look at the inscription "available" near the suit, I closed the roulette and returned to the inventory. After a long search for my costume in the inventory, I never found it. I opened the roulette again, the store for coins, the inscription "available" is. I clicked on the suit, and there appeared some kind of helmet, which is not at all in roulette. I decided to check, and what if, there is one. As a result, that helmet was in the inventory, although it was not in roulette!! Somehow my costume turned into this helmet! This is a terrible bug, I want you to figure out what happened and compensate. I twist roulette occasionally, but this is the first time. If I knew about such a flaw, I wouldn't twist it. The mythical quality costume is being replaced

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @thorny apex. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tulip vapor]

I have question on game mood for Red magic is breaking the rules or not.

[cyan citrus]

If that is default built-in application, it should be fine, @tulip vapor.

[icy locust]

My pubg account has been banned for 10 yrs with no reasons, I did not do
any violations. I do not know why it suddenly banned. First banned for one
day then now 10 yrs. I have left with my UC and have spent a lot for my
account. Please unban my account

Id no 5276753802
Id name ÈVIL๛MAFIA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy locust.

[umbral canyon]

is sharing my phone screen on my laptop to record is allowed or may i got ban for this ?

[split wharf]

KNOCK KNOCK ANYONE HERE??

[pallid briar]

As long as it doesn't interfere with the game, it shouldn't be an issue. But using any third-party software that does so will result in an account suspension.

[split wharf]

No event is showing why???

[pallid briar]

Try performing a routine repair and see if that helps, @split wharf.

[split wharf]

I have done all the thing routine repair 2-3times and reinstalled the 4-5 times showing same issue

[heavy vortex]

Do you have the event in the event section? Or it was a pop up while opening the game.

[split wharf]

It's showing while pop up

[heavy vortex]

If you don't have the event in the event section then you can't access it.

[split wharf]

How to get that event

[heavy vortex]

It is probably a regional one.

[split wharf]

My region is usa and my friend region is also usa but that event is showing to him but not me why

[pallid briar]

You may try using a different internet connection. Also, it depends on your in-game region and it may differ for him.

[clever cave]

hello

any sup here?

[pallid briar]

Hello, please elaborate your issue?

[clever cave]

i have only change my server how can i change my country ?

[pallid briar]

Could you send a full screenshot of your basic settings?

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. This is why the option is not available for you.

[clever cave]

now im from egypt and my friends get many events i didnt get so i need to change it to egy to take this events too..

what can i do ?

[pallid briar]

Once your data is transferred into one of the EEA regions, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account at will due to this government law. We are unable to help you in this regard, @clever cave.

[clever cave]

okay one more Q please

[pallid briar]

Sure! feel free to ask.

[clever cave]

i need 3rd person

the cam is so closed in char

cant change it

[pallid briar]

You need to select the "TPP" option from your game modes to olay matches in Third Person Perspective. You cannot switch to TPP in an FPP match, @clever cave.

May I ask what device you are using, @clever cave?

[clever cave]

i seletced the TPP but the cam is so close maybe half char only is what i see

[clever cave]

gameloop

[pallid briar]

I believe the option is not available for emulators.

[clever cave]

my friends have it

they emulators to

im just re installing the game .. in the first i see the full char now after the install i see only half char

[pallid briar]

Try performing a routine repair and see if that helps. Otherwise, for further assistance related to GameLoop, please visit their website, @clever cave:

▫️ https://www.gameloop.com/

[clever cave]

okay ty ♥

[pallid briar]

No worries!

[real vapor]

<@&481161015728406538> hi my 3rd person camera sensitivity goes up ( like 300) randomly during the game. I tried lowering down but it doesn’t work and then after sometime it goes back to the setting. I tried routine repair everything. But it is still the same

I checked the setting every time it happens there is no change in setting but the touch sensitivity changes

[cyan citrus]

Please mention your device, @real vapor. Also, try to re-upload your sensitivity to cloud one time.

Please be advised to mention the moderator role unless it's an emergency regarding this Discord server.

[real vapor]

Iphone 13

[cyan citrus]

Please try to Offload PUBG MOBILE one time, @real vapor.

[real vapor]

Ok thanks let me check if it works

[low haven]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @low haven. Remember to read through #faq before asking questions in the support channels.

[low haven]

I can't complete the achievement sharp shooter

[night cloak]

how i get the link for pubgm server in my country

[pallid briar]

Could you please elaborate you are looking for, @night cloak?

[pallid briar]

Please make sure that you have completed the following requirements for the Sharpshooter achievement:

1. Without missing a single shot, eliminate 3 enemies 50 meters away in a row by headshot.
2. You must have a tier of Platinum or above in Solo and try on that specific gamemode.

[low haven]

Yes i did

It's just stuck on 2/3

I saw that some people had a bug where they had to log out and tap repair then chose routine repair or something then it would work but it didn't

[pallid briar]

Yes, try performing a routine repair and see if that helps. Feel free to report the issue in #old otherwise.

[low haven]

I already made the routine repair

Nothing

Imma just try again to do it but now im gonna record

[void bloom]

I need some help, maybe someone here can offer me solid advice as I've send emails and requested help from the pubg customer services and received nothing thus far. About a week ago my game logged out all on its own and since then I have not been able to log back in, I've received a few errors when trying I'll attach them for ya.

Its super frustrating because this happened when I was 2 days away from securing my permanent riot outfit and could have then acquired the helmet as well. All of my efforts now seem to be lost as I've had to make a backup account to game with my friends, this was supposed to be temporary and so I havnt really been concerned with claiming rewards and such.

I'm pretty much desperate for answers at this point. I've done all the things the customer service bots recommended, even went as far as deleting and reinstalling the game and still nothing.

Nr Id: 51578214320
Device: Huawei p20 lite
WIFI
South Africa

[pallid briar]

No self-promotion allowed. ||@cyan citrus||

[cyan citrus]

Hello! That is unfortunate that you have trouble logging into the game. Could you please mention the login method you're using?

[arctic sapphire]

I registered main acct for a tournamrnt know cant get on main account

[cyan citrus]

Please add more details about the issue you're facing, @arctic sapphire.

[arctic sapphire]

I signed into my main acct but stuff us different

[void bloom]

Very unfortunate and extremely frustrating. My login is connected to my email, I tried requesting a pin but have not received any emails

[arctic sapphire]

Name is different too

[cyan citrus]

What about your social media account connected to the game, could you log in with any other social media account?

[arctic sapphire]

Ill show you email i got after registeref for tournament

[void bloom]

I don't have any social media connected to the game, i tried using my FB but then it just creates another profile

[cyan citrus]

You cannot remove all social media accounts, @void bloom. It is possible that your account has been compromised or your social media was intentionally removed by an unauthorized person. That's the reason, it is redirecting you to create a new account. As of your third link, you will need to enter with the verification code. If you're unable to receive the verification code, try again at a later time or contact customer service in-game for further assistance.

[void bloom]

I never connected it to any social media accounts in the first place, I registered and confirmed via email. I've been requesting a verification code since this started and havnt received a single email containing one. I've tried contacting customer services multiple time but you get an automated not response that gives you the same list of things to do (all of which I have already done) and offer 0 further assistance

[cyan citrus]

Unfortunately, account related issues is not something we can help with through the community, @void bloom. As of the automatic responses, those are just to record your issue. You will need to record your issue and select relevant options available to connect to customer service representative. A delayed response can be expected due to enormous number of requests.

[void bloom]

I've never been given the option to be connected to a representative, it only ever just gives me options to chose from and then asks me if the recommendation helped

[cyan citrus]

There are separate options available just to record your issue, @void bloom. One example of such issues is Account Related Issues.

[versed shuttle]

Help me <@&481161015728406538>

[rocky sedge]

help

o damn its gameloop i forgot

[cyan citrus]

Hello! Did you toggle the Gameplay Management option recently?

Please be advised to not mention the moderator role unless it's an emergency regarding this Discord server.

[hybrid onyx]

maybe a question @lime juniper

<@&639889499718942720>

[pallid briar]

Instead of spamming in multiple channels, please ask your question and reply more specifically, @hybrid onyx.

[hybrid onyx]

Hello, how do I know if I have been accepted or not in the tournament? @pallid briar

[pallid briar]

What tournament are you referring to?

[empty oracle]

Yes

I have a problem

Why does the PUBG new state keep delay

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @empty oracle.

[empty oracle]

Breh

[empty comet]

Well idc nor know where to put this so ima put it in support
So there's this wired spawn glitch where you can spawn im fort on 3rd map solos and so I was able to get out of the spawn because like tons of spawns there's ways to get out and I hid in the back of fort no spawn is even 100m close all are 150m and over and this random guy killed me like who looks in the far back offort I never even moved to see foot steps

[tame bobcat]

@cyan citrus

[plush vapor]

https://www.facebook.com/Rahul-Gaming-1053374288019801/

He is an haker and he is doing a livestream

Ace rank also.. how is it possible?!

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @plush vapor.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[night cloak]

Please allow us to transfer back to pubg from bgmi

[errant venture]

not possible sorry @night cloak

[night cloak]

Discord pubgm brasil

[arctic sapphire]

How do you unregister from a tournament

[night cloak]

I cant do the containment source (clicking research doesnt do anything.) i have 11 of the things to use

[night cloak]

Just don’t play.

[heavy vortex]

Restart the game and try again.

[arctic sapphire]

I used my main acct know cant use it

Its tied up in the tournament register

[atomic cairn]

Can it happen thart you guys suspended someone's Instagram account mainly bc they had PUBG as their profile picture. My friend's instagram got suspended where he posted pubg vids, so are you guys related to it .

This is how it looked before suspension

[night cloak]

Guys

How can I link 3 social media accounts to my account

@cyan citrus

[noble sphinx]

How can I find the ban log of my ingame account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble sphinx.

[covert mason]

is this true?

it is lmao

nvm

[fathom void]

Help me

@night cloak @cyan citrusBunk

@lime juniper

[low haven]

https://youtu.be/D-e9Yhh9z9Y
I can't complete this achievement
It was already 2/3 before i made the video and it still its not complete

[autumn pier]

Hi My account email has been hacked and I do not have access to the email. Is there a way to unlink link 3 or change the email?

[autumn pier]

@heavy vortex
@night cloak

[heavy vortex]

You cannot unlink or change the 3rd link (email) manually. Please contact the in game customer service for account related issues. @autumn pier

[autumn pier]

I called several times and told them my problem, but the system automatically showed me the message Please change your password. But I do not have access to email

[modest karma]

My account was stolen. I can't log in to it. I have contacted technical support several times.
Hi Soldier,
Thank you for contacting us.
We understand your concern about your account hack.
We have reviewed the details which were shared by you and can see that you haven't contacted us from the affected account. We suggest you to contact us from your affected hacked account so that we can look into it and assist further and we hope for your kind understanding in this regard.
Feel free to contact us again if you need help with anything else. As always, we are just a message away.
Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!
Best regards,
What should I do?😭

[celest shadow]

Yes, it is. You may refer to #news.

[celest shadow]

If you have recently used the in-game chat to send inappropriate messages, then this may be the reason. Please contact the in-game customer service for further information.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @low haven. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please contact the customer service of your e-mail account in question and recover it from the unauthorized person.

[celest shadow]

You need to contact the customer service from your hacked account in order for them to be able to assist you. If you do not have access, you need to at least recover one login method by contacting the customer service of your social network or e-mail account. You may refer to subpoint 2.8 in #faq for the support links.

[celest shadow]

You can only link up to two social media accounts, and one e-mail address or phone number.

[celest shadow]

Please contact Instagram's support for further assistance with this.

[modest karma]

The hacker unlinked all my socials. I am contacting support from my old email and google play games

[celest shadow]

That is unfortunate because you need access to your PUBG MOBILE account to contact the in-game customer service via the basic settings.

[modest karma]

This is absurd. How can I restore access to my account through support that requires logging into my stolen account first? I've been writing to them since the last social

[celest shadow]

Unfortunately, if you do not have access to your PUBG MOBILE account, the customer service will not be able to assist you. Please understand it is your own responsibility to keep your accounts safe and that you are not supposed to share your account with anyone else, even if it is a family member.

[night cloak]

@celest shadow I have google linked to my account and I want to link apple for playing in iOS.I don't have my email linked because I don't have my email

Should I link fb or Twitter and link apple and again unlink fb or twitter@celest shadow

[celest shadow]

You should link your Facebook or Twitter account first, then unlink your Google Play Games account. Once 7 days has passed, you can link your Game Center or Apple account.

[pure raft]

Hi

Please does pubg mobile has an official page that shows the damage of each gun?

[night cloak]

Bro if I login via fb or twitter in my iphone then I will have to unlink play games?

I want play games and Apple can it be done?@celest shadow

[celest shadow]

There are no such websites, but you should be able to find these information online or through YouTube (from content creators such as TheBushka).

[pure raft]

Thanks

[celest shadow]

If you want Google Play Games and Apple to be linked to your PUBG MOBILE account, you need to log into your Google Play Games account on your Android device and unlink the other social media account.

[night cloak]

Then how will I login in iphone

[celest shadow]

Which social media accounts are currently linked to your PUBG MOBILE account?

[night cloak]

Bro I have now only google play games linked

Now I have dowbload pubgm in iphone

[celest shadow]

Correct me if I am wrong, but you want Google Play Games and Apple to be linked to your PUBG MOBILE account?

[night cloak]

Yes

Corect

Just now I downloaded pubgm in iphone

[celest shadow]

You cannot log in with Google Play Games on an iOS device. One method that I recommend is to link your e-mail address and use that to log into your PUBG MOBILE account on your iOS device.

[night cloak]

But I don't have one

[celest shadow]

You do not have an e-mail address? You can create one.

[night cloak]

Ok then

[low haven]

@celest shadow

Do u have the sharp shooter achievement?

[obtuse solstice]

How can I remove Facebook login from my account? @celest shadow

[pallid briar]

Please refer to subpoint 2.5 in #faq for further instructions, @obtuse solstice.

[night cloak]

Why 90fps not available for POCO F3?

Which has Snapdragon 870 and all requirements for 90fps

Then why 90fps not given to this model???

[worn jay]

I am trying to change my region but I am not receiving OTP

[little lynx]

i heard you can unlink phone numbers and emails in the next update is that correct?

[fathom void]

@celest shadow but

world chat? @celest shadow

[celest shadow]

Feel free to provide your suggestions in #old.

[celest shadow]

Please contact the in-game customer service for further assistance with this.

[celest shadow]

No information regarding this yet.

[celest shadow]

Yes, if any part of the message(s) you sent violates the user agreement, then you will be muted. This includes inappropriate words, sale offers, advertisements and et cetera.

▫️ https://www.pubgmobile.com/terms.html

[plucky ice]

Mod I need a help

[fathom void]

Ok thanks for information🙏🙏👌👌

[plucky ice]

I want to link my Email but it doesn't link due to parameter error can u please help

Can I talk to Mod

Mod plz help me!

My Account is in Danger

[desert pumice]

Why does the camera move so sharply and the menu freezes?

[worn jay]

ok

[dark kiln]

hello

i want to talk with admin about cheat of Pubg mobile. i have this cheat link and website that is using so many players.

[desert pumice]

Report

[eternal yacht]

Hello, I can't log in through the VK social network. What does nothing help.

[cyan citrus]

Please refer to the following announcement regarding collection of cheat programs.

#news message.

[pallid briar]

Please refer to subpoint 4.6 and 4.7 in #faq and see if that helps, @desert pumice.

[cyan citrus]

Please mention your device.

[plucky ice]

Mod I need help plzzz

[cyan citrus]

Hello! How can we help you, @plucky ice?

[eternal yacht]

POCO X3 NFC

[plucky ice]

I have recorded Video.plz check this Why they Always Showing Parameter Error

[cyan citrus]

You will need to login with an email first, @plucky ice.

[plucky ice]

I have also linked phone number but I forget the password and now they aren't giving the reset Password

@cyan citrus My email isn't Link

[cyan citrus]

Could you please try to do a Routine Repair of the game, clear game cache and restart your device one time?

[cyan citrus]

Please share a screenshot of your Account settings.

[plucky ice]

Ok

[eternal yacht]

@cyan citrus did not help

[cyan citrus]

Please try to change your DNS settings one time. Refer to #faq sub point 4.3 for further instructions.

[cyan citrus]

You will need to link an e-mail and log in with that.

[desert pumice]

It did not help

[plucky ice]

@cyan citrus I have tried to link but It can't link due to parameter error 🥺

[pallid briar]

May I know what device you are using and how long have you been facing this issue?

[desert pumice]

poco x3 pro new phone installed the game and that's how it started

[pallid briar]

Have you tried performing a routine repair or reinstalling completely?

[desert pumice]

yes I did all this but did not help

[desert pumice]

interferes with playing comfortably

[pallid briar]

Does this only happen while playing the game or in other apps too?

[desert pumice]

not only in this game

[pallid briar]

In that case, it seems like there are some issues with your device. If that is the case then unfortunately we are unable to help you.

[eternal yacht]

Thank you friend helped !! @cyan citrus

[cyan citrus]

My pleasure, @eternal yacht! Please do come back again, should you have any other concerns.

[desert pumice]

how can there be problems with my device if it's all your game as if it were some kind of bug

[cyan citrus]

You have already been answered multiple times for the same issue, @desert pumice. Please move to #chat. This incessant behavior will result in a mute.

[eternal yacht]

Goodbye

[plucky ice]

Bunk Plz help me@cyan citrus

@cyan citrus my account is not secured

[pallid briar]

If you are facing similar issues not only in this game, that suggests that it's not an issue related to the game and more likely a device side issue. Otherwise feel free yo report the issue in #old.

[cyan citrus]

Could you please elaborate?

[plucky ice]

@cyan citrus why I can't Link my email

Why they Always Showing Parameter Error

[cyan citrus]

Please try to log in with your phone number and try again, @plucky ice.

[desert pumice]

You are listening to what I say IN YOUR GAME ONLY THAT HAPPENS IN THE REST EVERYTHING WORKS GREAT!

[plucky ice]

@cyan citrus I have Forgotten the Password and they aren't Giving the reset Password Option

[pallid briar]

In that case, could you try restoring your graphics settings from the in-game settings?

[cyan citrus]

That option will be available after you have entered incorrect password multiple times.

[plucky ice]

So what should I do now@cyan citrus

[cyan citrus]

Try to enter an incorrect or different password multiple times, @plucky ice.

[desert pumice]

how? what to do ?.

[plucky ice]

@cyan citrus but when last time they give me reset option they were not giving the verification sode

[pallid briar]

Go to the in-game settings > graphic settings > scroll all the way down and there should be a restore button. Try using the lowest graphic option and the highest Frame Rate option available.

[cyan citrus]

Please try again at a later time or report the issue through #old in compliance with channel's pinned instructions.

[foggy wagon]

The game's connection is bad. Characters don't respond properly, items cannot be picked up, vehicles keep going back and forth, and the doors don't open! Anyway to fix this? (I also got a video of me in a match while this happens)

[cold totem]

any one know how to fix gameloop lag my spec are ryzen 5 3600 gtx 1660 super

[cyan citrus]

This usually happens when you have an unstable internet connection. Please try to switch to a more sable interest connection.

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[foggy wagon]

I'm using a 4G network connection. My internet is doing fine. It's not actually my connection. I checked the game's ping and it's really high.

[cyan citrus]

That means your internet is unstable as I mentioned earlier, @foggy wagon.

Feel free to share the video recording you were referring to.

[foggy wagon]

Sure. Can I send it here or...?

[cyan citrus]

You can send it here, @foggy wagon.

[foggy wagon]

Well the video is too big. So I uploaded it instead. https://youtu.be/-q2QlRnpvGQ

I think I'm connected to a different server that has a higher ping.

[cyan citrus]

This is highly likely an issue with your internet connection, @foggy wagon. However, please mention your device, so we try to troubleshoot more.

[celest adder]

How can i buy normal room card for custom room in pubg mobile

[cyan citrus]

You can only purchase advanced room cards through in-game shop, @celest adder.

[foggy wagon]

Redmi 9A

[celest adder]

If i buy room card from pubg kr version?

[cyan citrus]

We do not answer for that game version, @celest adder. We only provide community support for PUBG MOBILE global version.

[celest adder]

Okay

[cyan citrus]

Thank you. Please try to follow my steps and see if it will make any difference. Go to your device settings > Tap on Connection and Sharing > Tap on Reset Wi-Fi, mobile networks and Bluetooth section > Tap Reset Settings > Tap OK. Restart your device.

[celest adder]

How can i become a content creator of pubgm to receive room card on weekly basis @cyan citrus

[foggy wagon]

What happens if I do that?

[cyan citrus]

Please refer to Community section in #735483472432594994 for further information on Content Creator Program and you can apply from there as well.

[cyan citrus]

That option will reset all your network settings to default.

[foggy wagon]

Does that reset the passwords, saved data, and other important data?

[cyan citrus]

It will only reset your network settings, @foggy wagon.

[fallen pawn]

Am I able to get in game support i wanted to switch servers accidentally tapped the wrong one

[foggy wagon]

I don't know about that. I'm using 4G and I'm scared that I might lose all my internet data in this SIM

[cyan citrus]

You will not be able to switch to another server until the cool-down is over.

[fallen pawn]

Oh well I’m stuck on dead servers for 60 days

[cyan citrus]

It will only reset your network settings for your device. If you're uncomfortable with that, feel free to contact your internet service provider for further assistance.

[cyan citrus]

There is no other way. Neither we nor customer service can help you in this regard.

[fallen pawn]

K I might make a new acc to use for 60 days idk what I’ll do

[desert pumice]

that's how it costs

[main scroll]

Shift button is not working for vehicle boost in pubg mobile

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @main scroll.

https://gameloop.com/.

[main scroll]

Thank you

[cyan citrus]

My pleasure, @main scroll!

[thorny apex]

how to contact the technical support of pubg mobile?

[storm flume]

Please do not use languages other than English, @agile tendon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint(s) 5.4 in #faq for further information, @thorny apex.

[compact cradle]

@lime juniper Hey

[agile tendon]

My account has been hacked please help pubgmobile company
My pubg mobile account has been hacked by my gmail and my account has been banned for a whole day. I dealt with this person on the grounds that he is asking me to help him in the official pubgmobile tournament, so he lied to me that they asked for the personal gmail or facebook account so they make sure that I am the owner of the account, so I gave him the favor and he told me that you will receive a code on your gmail account, so he asked me to I gave him the code, I gave it to him, he opened and then the account was blocked for a whole day. help me please.
I have proof of full chat screenshots of my conversation with this scammer. Hope you can help and reply immediately

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile tendon.

[storm flume]

Please contact the customer service for further assistance, @agile tendon. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Hello, how can we help you?

[thorny apex]

I can't figure out how to find a technical support chat.

[celest shadow]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[thorny apex]

Is it in discord?

[celest shadow]

These instructions are for contacting the customer service in the game.

[compact cradle]

Um can you check dm

[thorny apex]

Please tell me where to turn to specialists? In the support game, it is not possible to solve my problem.;(

[celest shadow]

Regarding your issue, please contact the customer service and send a detailed description of your issue. Once you have done this, wait patiently for a response.

[thorny apex]

Sorry, I don't understand where the customer support service is, there isn't one in the game itself. Could you please give a link or an email address where I can contact .

[celest shadow]

For account related issues, we recommend contacting the in-game customer service. The e-mail ([e-mail]) is for general inquiries.

[night cloak]

@celest shadow in other version there is no email address option

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE here.

[night cloak]

Then what should I do

[night cloak]

Then any solution for that

[thorny apex]

thank you so much for the information!

[celest shadow]

In that case, I am afraid you cannot have both Google Play Games and Apple linked to your PUBG MOBILE account. Instead, you can link a different social media account (Facebook, Twitter, WeChat, etc.) and your Apple account.

[storm flume]

Please do not use languages other than English, @barren elbow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Let it be I have global version

[celest shadow]

Linking an e-mail address is the fastest and only possible method.

[barren elbow]

all things disappeared in the royal metro. what to do?

[smoky heart]

!emulator

.emulator

:\

[pallid briar]

Do you require any assistance, @smoky heart?

[smoky heart]

yes

i want access emulator support

[pallid briar]

That channel along with the other emulator channel have been archived, @smoky heart.

[smoky heart]

where

[strange minnow]

can anyone help me i get ban 1 year i want know why i get 1 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strange minnow.

[pallid briar]

They have been removed.

[smoky heart]

so where to get emulator support :\

so how should i get support :\

wow

ok

[pallid briar]

For assistance related to GameLoop, please visit their Discord server or their website.

▫️https://www.gameloop.com/

[shy otter]

How can get 60 fps in XIAOMI redmi 10 pro(i have 120hz) and ultra setting any time

I want a method to take 60 fps from 40fps

[desert pumice]

that's how it costs

[pallid briar]

Could you try lowering your frames and see if that helps?

[pallid briar]

The game is not optimized for that device to run that feature yet. Please leave your feedback in #old regarding this.

[desert pumice]

did not understand you

[shy otter]

And If people suggest to add extreme (trust me is supported) i saw a friend with same phone like me (60 fps )

[pallid briar]

Try using Smooth and Ultra. Maybe that will help. Otherwise report the issue in #old.

[pallid briar]

Actually, it should have that option. You may try using Smooth graphics and see.

[shy otter]

Smooth and balance is 40 fps

[desert pumice]

reported already there no one helped

[shy otter]

If i suggest to add it 60fps bcz that phone SUPPORT

They will ne add?

Be*

[pallid briar]

Hopefully it will fixed in the future since you reported it.

[pallid briar]

If the feature is not already there, then yes.

[shy otter]

With who need ți talk that

Likee

To add it

[pallid briar]

You can suggest in that channel and hopefully it will be added.

Could you try performing a routine repair and see if it becomes available, @shy otter?

[shy otter]

No

Bcz don't have problems

I want to Comunity PUBG added on Xiaomi redmi 10 pro 60 fps and ANOTHER phone like then (who supported)

I think a update for performance is better for all

And If anyone try to play with GFX (They get banned) (gfx for fps not for cheat)

[elfin mauve]

Hello

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[shy otter]

I knoe

Know

I don't want that to use

[elfin mauve]

Can someone help me in contacting a CS !?

[shy otter]

I want a extreme settings

In my phone

[celest shadow]

Redmi 10 Pro's processor is not powerful enough to run 60 FPS in PUBG MOBILE. You need at least Snapdragon 835 or above.

Feel free to provide your feedback in #old.

[night cloak]

And for 90 fps@celest shadow

Does PUBGM have official site of devices supporting 90fps?

[celest shadow]

You need to have a powerful processor and 90hz or above screen refresh rate.

[celest shadow]

No.

[shadow aspen]

A phone that new can't handle pubg?

[night cloak]

@shadow aspen Which phone?

[shadow aspen]

That knockoff redmi note 10 pro 🤣

[night cloak]

Redmi note 10 pro can play the game.

[shadow aspen]

Yea but he was complaining about frames

Well it's better than loosing a 3 year old account due to Facebooks mistake I guess

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

does GFX tool bans account?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[lime crater]

My first redmi 6A is downloading Pubg mobile, but new telephone S21 Ultra (Android) can't download why i can't play on new telephone?

[cyan citrus]

Could you please add more details about the issue you're facing when downloading the game, @lime crater?

[lime crater]

My telephone Redmi 6A is working (Downloading Pubg Mobile) But new telephone when my friend give me new telephone (New) S21 Ultra Android, when i go Play Market pubg is not find, but lite is find
on old versions can play but is max versions no

[cyan citrus]

Are you unable to find the game in Play Store, @lime crater?

[lime crater]

I can't find on play market (play store) and can't download, but with google https talk can't download because talk: Not supported on your device

[fair yoke]

How can i capture video(s) of proof of cheaters when i cross their path's?? Anyone knows

Do i need an aditional app for that or can it be done within pubg mobile

[night cloak]

@fair yoke You will need a screen recorder app. Some phones have screen recorder built in.

[fair yoke]

OK, ill need to check for that then

Got a samsung s10+, so im not sure there is one on it

[ruby patrol]

What is happening??

[cyan citrus]

Please try to download the game from official website and try again.

https://www.pubgmobile.com/.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ruby patrol.

[ruby patrol]

Ok

[night cloak]

I have SD 888 and 144hz refresh rate

Oneplus 9 pro@celest shadow

[fair yoke]

Got a screen recorder on my phone, so when i start a battle i will set it on just in case i run into a modder/cheater

Ran into 1 yesterday, got shot, but no gunshot heard, and then suddenly all flames around me, so was thinking that had to be a cheater

[lime crater]

if my telephone talk, no more storage facilities but my telephone 512 GB it's bruh but my telephone is done

[cyan citrus]

You may need to clear more space to install PUBG MOBILE, @lime crater.

[fair yoke]

Just move your photos and/or videos to the cloud services

Then delete them from your device

Or you can try to clear your cache memory

[celest shadow]

Your device can run 90 FPS on PUBG MOBILE, however the game needs to optimize for your device first. So, feel free to provide your feedback in #old.

[shadow aspen]

🤣🤣🤣 do not backup to any cloud service put them on your pc for safe keeping and make a 2nd copy just incase

[fair yoke]

Thats another option yes

[storm flume]

Please avoid going off-topic, @shadow aspen @fair yoke. You may have unrelated conversations in #chat.

[shadow aspen]

No actually I have a topic question I was leaning towards when I said I lost my 3year old pubg account all those skins and lvl 74 multiple crown and ace tier seasons

Can't get ahold 9f anyone from neither Facebook or this crap game its all automated and its stupid so I guess I take a loss a salty foreign hacker who hacked into my social media

[cyan citrus]

For compromised accounts, only customer service in-game and customer service of the social media can help you, @shadow aspen. We are not customer service and we only provide community service through this platform.

[shadow aspen]

Yeah and I've tried all those options figured someone else had a similar experience and would know how to go about recovering my account without facebook why doesn't pubg have their own login instead of using a crap social media login like Twitter and Facebook that use bots to detect unusual behavior but can't tell the difference when my account is logged in 3,000 Miles away and on a device that I would never have access to makes no sense

[cyan citrus]

Your account security is your own responsibility, @shadow aspen. You should never share your login credentials with anyone and use two-factor authentication. As we cannot help you any further in this regard, and if you don't require assistance regarding something else, please take this discussion to #chat.

[sonic spoke]

I need help with my account, I got banned for 10 years, I’m not a hack but played with hackers 4 games , can anyone help me? #

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic spoke.

[desert pumice]

noticed that this only happens when the phone is hot

[pallid briar]

Yes, that is one of the reasons that usually causes such issues. This also may happen if you are playing while charging.

[desert pumice]

I play without charging

[desert pumice]

what could it be

[pallid briar]

The game can lag if your phone is hot. Try to keep your phone at a moderate temperature, basically keep it cool and you should be fine, @desert pumice.

[balmy monolith]

Is the lvl 15 player requirement still in effect to play Metro?

[desert pumice]

but it’s not because of this, I don’t know that I can’t play normally

[cyan citrus]

You do not need to be level 15 to play METRO ROYALE.

[sharp tree]

Hi

[cyan citrus]

Hello! How can we help you, @sharp tree?

[golden lion]

Amy news regarding unlink error

Any*

[rapid meteor]

can someone provide me with the pubg mobile cheaters report form ?

[golden lion]

Report in game

Is fastest and efficient way

🙂

[rapid meteor]

but there is also a form where you can upload a video link there, i need it please

[golden lion]

Oh then mail

And if video size is bigger then upload it on YouTube and attach link

In mail

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @rapid meteor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[heavy bolt]

Does anyone know how to turn this on another account it says only Events

[cyan citrus]

Please add more details about your concern, @heavy bolt.

[heavy bolt]

It's really simple what do you mean. You see 🎁 Return? Well it isn't there it's just EVENTS

[cyan citrus]

Got it! Thank you. The Return event may not be available for your other account, @heavy bolt.

[heavy bolt]

Looks like this inside

[cyan citrus]

Yes. That's a Return Event and it should not be available to all the players, @heavy bolt.

[toxic ibex]

got banned for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic ibex.

[arctic sapphire]

How can you get a hacked acct back

Or suspect its been hacjef

[swift harness]

I need to report a bug in the voice chat

How i can report q bug here

[jagged rapids]

yknow for people responding to questions you should really focus on feedback so many people have bugs glitches and exploits yet its only rarely mentioned, pubg makes so much money and they cant fix a couple bugs becaue itll cost to much but no instead add skins when used get you banned bring x-suits bring Tesla collab bring mclaren collab. pubg is too focused on squeezing as much money as they can before new state comes out cause they know with their crappy game and bugs that its going to die. instead of trying to milk money maybe fix the game and it wont die. and if support gets mad at me you can go suck it because i knownif i put this in feedback y’all wont pay attention to it. good day and i hope you step on a lego(🗑 🗑 )

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @swift harness. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

Please feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[jagged rapids]

my point exactly bruh, this is exactly what i meant

[cyan citrus]

This is a support channel, @jagged rapids. You should provide your feedback through #old and not this channel.

[jagged rapids]

if i put it in feedback nothing will ever happen no matter what. I put in in here specifically because its not gonna get any attention no matter what how clear do i have to make my point

[cyan citrus]

Community team always goes through that channel and forward general issues and respond to different mentions from time to time. Again, this is a support channel and not to record feedback. Feel free to take this discussion to #chat, @jagged rapids.

[lapis bloom]

Im not able to data transfer from pubg global to bgmi

Showing your account not eligible for transfer

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lapis bloom.

[hybrid glen]

is there a way i can get support for an account i lost a long time ago

[storm flume]

Please contact the customer service for further assistance, @hybrid glen. Refer to subpoint 5.4 in #faq for further information.

[jade merlin]

I want to unlink Facebook from pubg account

Any one help ma

Me

[slender yacht]

My pubg account got banned for no reason can I get it back?

[simple torrent]

if i unlinked the old fb and linked a new one, why do the old friends show up in the game? can this anyhow be removed?

@cyan citrus

[winged umbra]

How to get the phantom of Erangel set? Not sure what the route on the map on the event page mean

[split wharf]

How to get this set??

[sly prawn]

I just killed a squad now

[pallid briar]

You may check out the phantom of erangel event in-game.

[split wharf]

Is this event is live now??

[pallid briar]

Enter the Phantom of Erangel event and you will have to collect items by doing missions. You can use those to redeem the outfit.

[pallid briar]

Yes.

[split wharf]

But not showing

[pallid briar]

Try performing a routine repair and re-logging.

[pallid briar]

Go the the recommended section of the events and it should be there. Otherwise it may not be available for certain regions.

[simple torrent]

alright

[pallid briar]

Please have off-topic conversations in #pubg-mobile instead.

[split wharf]

My region is usa is this available in usa??

[winged umbra]

I don’t understand what this route means as in normal classic mode there’s nothing to collect in the map

[pallid briar]

You may check out the event from the recommended event section in-game instead.

[cold owl]

hellow sir i i want to ask how i can check which number i add on my pubg mobile account is that possible?

[pallid briar]

Sadly, that is not possible. You should be aware since it is your account.

[winged umbra]

?

[cold owl]

i forget which number i add on my pubg account i have everything uc purchaing slips all accounts login everthing i have

[pallid briar]

Please contact the customer service in-game for further assistance regarding account related issues, @cold owl.

[pallid briar]

Could you go in-game > Events > Recommended > The Phantom of Erangel and see the event from there? You can click on the ? button for more information.

[vague flame]

How does this even work like are we supposed to go to the marks on the lines or something else

[pallid briar]

Try clicking on the ? button for more information.

[winged umbra]

I read it and don’t really understand how the route works still :/

[pallid briar]

I'm not sure about the routes yet either. But you can still do the missions, at least most of them.

[vague flame]

My missions are crazy right now spend 240 minutes in game like

[clear quartz]

Hi, the return coins that I have gotten from the Welcome back event, will they disappear If I dont spend them before tomorrow?

[winged umbra]

How did you get two routes to appear here?

[reef grail]

How to get my reigion change it's showing me parameter error

@cyan citrus @static sleet @whole finch

Help me out

?

[cyan citrus]

Please log in the account with third link email and try to change your region again, @reef grail.

[reef grail]

Okay thank you so much brother for reply I'll try it asap

❤️❤️😍

[fossil bridge]

Hey quick question when is infection mode comin?

[vague flame]

I completed a set of hourly missions and I got that skull token which shows on the bottom right of the event and u can add another route using that coin

[split wharf]

Hey I also did hourly mission upto 80min showing only 1 route , yours showing 2 how??

[vague flame]

The hourly missions was actually my 2nd Pair of missions I finished all my previous missions which were kill 5 10 15 and 20 people so it resets after your done all the missions

[marble yacht]

can i ask what is this i tried to play for first time in emulator from bluestacks and get this https://prnt.sc/1xrxeft

when create character its was like i have body color hack in black color

[feral forge]

We only recommend players to use the Gameloop emulator to play PUBG MOBILE, @marble yacht.

[marble yacht]

in gameloop if ping wasn't 1000 i will use only this ,only in cod ping is 40

[feral forge]

You cannot run and play PUBG MOBILE on other emulators except for Gameloop, @marble yacht.

[marble yacht]

òh because before when i watch levinho he was saying bluestacks is best for pubg

he also played from bluestacks

if i spend more than 10k+$ can i use tools too ?

[feral forge]

Gameloop is the only emulator that we recommend, you cannot play PUBG MOBILE on other third-party emulators. Otherwise, you risk an account suspension, @marble yacht.

[steep canyon]

When ejected from the game lost things from the metro royal

[main pumice]

Hello, I backed down very much about sending you this message, but I said let's try our luck. My wish, before my death, is to wear this mask in the game. I tried all methods, but to no avail. Can you send it to me as a gift??
And I would be very grateful to you. It's a wish not all of the wishes I wish I wish I wish I had this mask in the game

id : 5636141171

Please don't disappoint me

I contacted you via e-mail and through in-game support. This is my only wish, and I hope that you will help me to achieve it

[little surge]

yeah you aint getting the mask all you will be getting is all of us spamming rip in your dm

[main pumice]

It's not just a mask, brother, it's a wish

[little surge]

?!?! Its clearly a mask what are you talkin about

[main pumice]

clown mask season 2

[little surge]

i can clearly see that it is a clown mask

ngl it would perfectly match with your behavior

but you gotta earn it

dont beg

and yes the mods will probably disappoint you cause they cant do anythin about your mask

[main pumice]

Let's try our luck, brother, may they grant us one wish for once

[little surge]

us?

yeah man good luck on your part

[main pumice]

Thank you

[pearl sun]

@rough cloakmobile please help me, my account was suddenly banned for 8 days, do you know where I can find tecent

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pearl sun.

[fading vale]

How long will payload mode last @polar marsh

[grizzled zephyr]

Can someone explain this event?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How do i link my pubg mobile account to my xbox

[tacit flower]

Hello I need help

[vale condor]

Bro by begging you won't be geeting this mask .
Try to get it when it returnes in rp creates etc.

[spark obsidian]

Please state your query so that we can help you.

[spark obsidian]

Pubg mobile and pubg on Xbox are separate games,you cannot link them.

[rugged burrow]

<@&481161015728406538> how to unlink third login email?

[limber cave]

Is there a channel for teamups? DM me if you wanna team up with me NA server

[heavy vortex]

@limber cave Yes there is, you may use #activities .

[limber cave]

Gotcha, thanks mate

[heavy vortex]

You cannot unlink the email manually, please contact the in game customer service for account related issues.

[rugged burrow]

Ok

[night cloak]

Guys My Friend Can't Update PUBGM on play store

[young magnet]

How can i unlink 3rd link ( mail/ phone) from my account? Is there any way.?

[cerulean scroll]

It can be done only by contacting in game customer services.

[young magnet]

I contacted but dunno the exact Process. They gimme same advice to change the password, but i want to replace my mail... Any1 can help how to do that.?

[celest shadow]

You cannot unlink your e-mail address or phone number at the moment. You can only change the password, @young magnet. Feel free to provide your suggestions in #old.

[shut obsidian]

@lime juniper @tepid rune

My id got 10 years ban due to aquatic nemesis smoke granade glitch I was running fast couldnt walk well or sprint well suddenly I got pop up of 10 years ban it's abnormal data ban please help in this matter as prior basis I am a small pubg mobile content creator on youtube . I have a positive attitude towards your game please remove restrictions from my account

Character Id : 5217454295
Device : Redmi Note 7 Pro
Net : Jio Cellular
Region : Turkey

Please sir look into my matter on prior basis my friend told me I can get help from discord only, from in-game I do not get any help nor any reply thank you so much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut obsidian.

[swift harness]

Time ago i got banned at my old account
Name : LUAYPRO
I remember it was like season 6 when it got banned
Bqck in that time pubg service wasn't that good as now so i simply created a new one
My question here is

I didn't do anything disagree with pubg mobile rules and i didn't cheqt as well

Can you please give at least the reason why i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift harness.

[desert pumice]

How to solve this problem?

[pallid briar]

You did say that this happens when your phone heats up if I'm not mistaken?

[desert pumice]

Yes somewhere in 30 minutes

[pallid briar]

Please make sure you are not running any applications in the background and also try to keep your phone cool as much as you possibly can.

[desert pumice]

and it also happens when the gyroscope is turned on and when it is turned off it is not

[pallid briar]

May I know what device you are using and if your phone is up-to-date?

[desert pumice]

Poco x3 pro phone updated

[pallid briar]

Could you check for any possible software updates from the settings? It seems like an issue with the optimization of your phone.

[little surge]

My guy is running on 2gb ram phone theres nothin you can do to help the portable oven

[steel mural]

Hi, can someone help me?

[pallid briar]

Hey! How can we help you?

[desert pumice]

no updates available

[steel mural]

i download beta pubg from global pubg beta test invation event, then i login to my account and it said you have not invited! why you did not tell me im not invited befor i download it!? i just loss 1gb of my internet for nothing!

[desert pumice]

understand on the other 2 times weaker. the phone has no such problem

[steel mural]

can you please let me play it???

[tulip plover]

I was living in middle east before but now i moved to South Korea and my pubg KR don't have any events please can you help me out to get my events back? please it's really boring to play without events and i don't wanna make new account bcz my old account is so good
Country issue

[pallid briar]

There might be a temporary issue with the beta client. Please try again later.

No self-promotion here. Please read the #735483472432594994.

[tulip plover]

Can you help me out read my text please 🥺

[pallid briar]

Some events are specifically available in certain regions. You need to be in that region to access that event. Feel free to leave your thoughts about this in #old.

[tulip plover]

I am now in that region but i made account out of that region

[pallid briar]

It will show you the events according to your current region.

[tulip plover]

Oh okay so no way to get events back?

[pallid briar]

No, unless you move back to your old region.

[tulip plover]

Okay thanks mate❤️

[steel mural]

i did not use 1GB data to see this. why pubg gave me the link but don't let me play???

[pallid briar]

It looks like the beta client currently isn't available for many players. It should be available again. Please be patient and wait until then.

[steel mural]

ok then, i will try later. thnaks

[digital pumice]

Hello
Could i talk with customer service?

[pallid briar]

Please refer to subpoint 5.4 in #faq for further assistance, @digital pumice.

[digital pumice]

Sorry i don't to report anyone

The problem is a person stole my account from different game and he got the account and got it banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital pumice.

[night cloak]

<@&481161015728406538>

Pls help

When I enter the warehouse, the competitor does not appear and it only happens on this account, I opened a new account, there is no problem.

@celest shadow @thin halo

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @calm tundra. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Whenever I load into PUBG it updates 10mega bytes and it keeps doing it every time I load in!

[night cloak]

When did the problem start?

[night cloak]

Just now

[wild panther]

Dear Pubg I have mistakenly changed my country/region to USA from India please change my country/region back to India

[pallid briar]

You need to wait for the cooldownto end before changing your region. Also, please refer to subpoint 4.10 in #faq.

[wild panther]

I can't wait

I want to transfer my account to bgmi

Before 31st December

@pallid briar

Please anything u can do

I have spended money on it

[heavy vortex]

There's no other way than waiting for the cool down to end.

[wanton iris]

Hi PUBG I want to unlink my account from the third link Someone is using my account

[haughty flame]

I was wondering how to change facebook login if i click facebook it automatically go in that account

I want to use my sister acc but i cant because it automatically logs in to my previous facebook account

[wanton iris]

Please help me

[kindred ermine]

hello on my account a tweeter appeared not mine. and through this tweeter they harm me and I can not play normally. from this tweet I was already given 1 ban for 3 days. could you delete this tweeter. I installed the game on my e-mail and play sense through it. I strongly ask you to delete the tweeter, I am afraid that the account can be stolen from me not to interfere with my play.Thanks for your.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred ermine.

[night cloak]

How many times did you face it?

[night cloak]

Please contact the customer service as soon as possible.

[rocky bloom]

Got banned please help me get my account back!!😭

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @rocky bloom.

[night cloak]

Unfortunately account sharing is against the game rules. You can login to your other account just by logging out from the basic settings of the game.

[night cloak]

Please contact the customer service as soon as possible.

[arctic sapphire]

Can you get a hacked acct back

[night cloak]

@arctic sapphire Please contact the customer service as soon as possible.

[white gull]

Why some model phone screen refresh rate 120hz but in game no 90hz setting?

[pallid briar]

It is possible that the game is not well optimized for your device to support that feature yet if it is not available. You can provide feedback regarding this in #old.

[sage cliff]

Hlo..I play pubgm on kr version..My flag is Nepal and region is Asia..my pubgm level is 36..I have won almost 56 solo wins..but I am ranked in Japan region not in Nepal region..anyone know why??

[simple torrent]

can someone explain why do i get old fb friends even tho i linked a new fb profile, how do i remove this?

[sage cliff]

Hlo..I play pubgm on kr version..My flag is Nepal and region is Asia..my pubgm level is 36..I have won almost 56 solo wins..but I am ranked in Japan region not in Nepal region..anyone know why??

Help plz🥲

[simple torrent]

@night cloak

[safe lichen]

I got a cheat ban for 30 days even though I'm not cheating, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe lichen.

[night cloak]

Accidentally changed my region to North America when I’m meant to be Asia

How do I change it back

[thin halo]

Wait for the 60 days cooldown to end.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @indigo kite.

[thin halo]

Try login using another method and then log back in to FB. See if that works.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @sage cliff.

[covert ember]

I have a problem with my Korean pubg account, can you help me?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @covert ember.

[covert ember]

ok can you give me a korean pubg discord

[thin halo]

You may try using Google for this.

[golden hornet]

Is there Arabic support?

[thin halo]

You can get the MENA Discord server in #735483472432594994 under subtopic 3.1, @golden hornet.

[golden hornet]

OK thank you

[earnest olive]

i am unable to change my region

[cyan citrus]

Hello! What is the issue you're facing while changing your region, @earnest olive?

[earnest olive]

when i try to connect my number it gives parametic error -1

[heavy moth]

HI An account BANNED because I killed a person using M24 without a scoop IN PUBG KR

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy moth.

[cyan citrus]

Please try log in with the account with the third link email and attempt to change your region again.

[mighty glen]

a question: is there a channel named "I-want-a-clan" here or not? because i can only see #clans .

[earnest olive]

i alredy try it but i still got parameter error

[cyan citrus]

Please contact customer support in-game or report the issue through #old in compliance with channel's pinned instructions, @earnest olive.

[atomic cairn]

its fixed

[desert shell]

😫 😫

[limber edge]

I click get but nothing happens

I click get but nothing happens

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert shell.

[limber edge]

What to do? I can't get it and nothing happens! There are souls

Please help

[merry lake]

I can't purchase RP Prime, I need help

[cerulean scroll]

Kindly check wether you are logged in through Google Play application.

[limber edge]

What to do? I can't get it and nothing happens! There are souls

[cerulean scroll]

Have you selected any route out of three given routes?

@limber edge

[limber edge]

Yes

I want to get a suit for donat, but does not give

[cerulean scroll]

@limber edge Click on highlighted area and watch that YouTube video for a minute and complete daily missions to unlock rewards

[simple torrent]

it does, i login with twitter f.e there’s just my friends and then when i login with fb again it shows the old friends from the old fb

its annoying cus they can inv me also etc

[merry lake]

All checked, I can purchase anything I want except in pubg mobile, any ideas @cerulean scroll

[cerulean scroll]

Have you tried routine repair of game?

[merry lake]

@cerulean scroll yes clean reinstall and even new phone and new account still the same error

[valid veldt]

I accidently changed my region in game and i need to change back to my previous region but the problem is for 120 days i cant change it so i need help

[night cloak]

my game crash
once every hour/two

[cerulean scroll]

Can you check wether you have allowed permissions of google play and PUBGM from applications settings to All Background Run/Display PopUp windows while running in background

[heavy vortex]

Unfortunately there's no other than to wait for the cool down to end.

[cerulean scroll]

Kindly read #faq 4.5

[night cloak]

?

What does this mean

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @night cloak.

[night cloak]

I literally changed my region

And got banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[merry lake]

All allowed still the same msg 😥 @cerulean scroll

[night cloak]

this doesn't solve my issue

[cerulean scroll]

If you have followed all those possible solutions mentioned in #faq 4.5 and still your issue is not solved kindly post your issue in #old in proper format as mentioned in pinned message of that channel.

[chilly solstice]

my account was banned now the banned icon is removed in profile is my account still banned or not

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chilly solstice.