questions

[steady onyx]

Hi there,
Why I'm getting a 10 and 30 minutes ban, is that because of my bad connection or something else.
If there is any way to stop this please let me know!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady onyx.

[misty tiger]

Hlo anyone help me

I can’t login through my gmail plz help

[west vapor]

Hi @misty tiger did you try to reset your password?

[sharp arch]

Hello guys

I’m PUBGM content creator on ytube, but only 328 subscribers, could you please help me?

[celest shadow]

If your account is in Europe, you will not be able to change country or region because of the General Data Protection Regulation (GDPR).

This is not possible. You can change your linked e-mail password instead. Please follow these instructions:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

Feel free to provide your feedback in #old.

[celest shadow]

Please refer to the community section of #735483472432594994 for further information.

[sullen maple]

Who else have a fake damage and hearing a head shot sound but counts body ?

[drowsy elm]

Hello, i play on ipadpro; i have lot of problems; the post important : i can only play on classical maps. I cant playing on livik vs ia for example. Do tou havé same problems ?

Sorry, french translater si not very good !

[cyan plank]

Is gfx tool allowed in pubg

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cyan plank.

[cyan plank]

Oh ok

[desert pumice]

Why when I play with a gyroscope my turn camera twitches and when I do not have a gyroscope?

[celest shadow]

Using inappropriate profile pictures in-game is not allowed, @cyan plank.

[cyan plank]

Thanks

[hasty robin]

Hello, who can I talk to about the account ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hasty robin.

[desert pumice]

Support

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sullen maple. You can also submit a report in #old in compliance with the channel's pinned instructions.

[potent sandal]

Need help with changing my country /region

[celest shadow]

Please join a regional community for further assistance. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Please provide us with a video recording of your issue.

[celest shadow]

You can change your country or region under the basic settings, then select "Account" at the bottom-right corner.

[potent sandal]

@celest shadow I don't receive any verification code after I type in my mobile number

Here the countdown finishes and still no code

[celest shadow]

Please contact the in-game customer service for further assistance with this. Refer to subpoint 5.4 in #faq for further instructions.

[potent sandal]

@celest shadow I've tried doing that multiple times but still I don't receive a code

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[desert pumice]

How will I take a photo of you if it happens quickly

[desert pumice]

I have something wrong with the gyroscope settings?

[celest shadow]

Please provide a video recording of your issue, and not a screenshot.

[glad swallow]

where can i ask for a help in an achievement in game, the bargainer achievement? who can give me a help!

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @glad swallow.

[glad swallow]

YEEES

[desert pumice]

and sometimes it twitches especially in fights and only when full gyroscope is turned on

[desert pumice]

when turned off there is no such thing

[rose eagle]

Someone tried to login from link 3 my email how can i remove link 3 pls help

[cyan citrus]

If you think your account has been compromised, you may try to change your password and logout from all the devices from in-game, @rose eagle. If you would like the link to be removed, you can contact customer service in-game for further assistance.

[celest shadow]

Can you please try repairing your game from the login menu?

[desert pumice]

and if I reinstalled the game friend

[desert pumice]

or is there a difference?

[rose eagle]

I tried to change password and i do log out but i don’t take risk i have to remove link 3 !
It should be unlink link 3 how many day ?

And thanks i try to msg Costomer to help

[celest shadow]

Does this issue happen in Classic mode, @desert pumice?

[desert pumice]

both in the classics and in the arcade

[cyan citrus]

You may try to contact customer service for further assistance. Unfortunately, this is not something we can help with through the community.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @desert pumice. You can also submit a report in #old in compliance with the channel's pinned instructions.

[desert pumice]

everything is fine in tdm

[desert pumice]

in the classics, most of all happens

[haughty plinth]

Is there any way my pubg account can be unbanned from uc ban because my friend used midas buy when he was sending me the UC and I'm pretty sure midas buy is legal and related too pubg

[storm flume]

Please contact the customer service for further assistance, @haughty plinth. Refer to subpoint 5.4 in #faq for further information.

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[carmine lava]

I'd password

[nova marsh]

Hi ....hope you doing well....i have a problem since 2 weeks....my rank duo wins...still 0 ...it show me unranked...before 2 weeks ...i had the hashtag duo wins...i didnt change any thing...region or my flag...i m morrocan...i live in morocco ..but i still have the last region that i choose befor..turkey....if you would like to change my region to morocco ? Is that will resolve the problem ?

My id   5328018435

[cyan citrus]

You may try to change your region, @nova marsh.

[haughty plinth]

Is there any way my pubg account can be unbanned from uc ban because my friend used midas buy when he was sending me the UC and I'm pretty sure midas buy is legal and related too pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty plinth.

[crystal cape]

Solve an issue on my account "You did not consent to the transfer of your data outside the EEA. Unfortunately we are unable to provide PUBG mobile to you at this time. Do you want to reconsider?" Please solve my problem as soon as possible, because my account is in great need. Thank you.
ID:5677784107

[shrewd bramble]

Hello, my account was hacked, and they issued a ban, but I have not logged into it for a long time, reconsider the ban, I am in Ukraine, but as I understand it was hacked from another country, there is all evidence of hacking!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd bramble.

[storm flume]

Please contact the customer service for further assistance, @crystal cape. Refer to subpoint 5.4 in #faq for further information.

[polar crystal]

My ID: 5677784107
My device Android Honor 10
Cellular/Wifi
Country /Iraq

[storm flume]

Please contact the customer service for further assistance, @polar crystal. Refer to subpoint 5.4 in #faq for further information.

[tame oxide]

To help, accidentally logged out of the game, I can't log in, I didn't link to social networks. How do I log in?

[cyan citrus]

Are you using a guest account, @tame oxide?

[polar crystal]

My ID: 5677784107
My device Android Honor 10
Cellular/Wifi
Country /Iraq

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @night cloak.

[cyan citrus]

You have already been answered multiple times. We are unable to help you with this issue in any way. Please avoid cluttering the support channel and move to #chat.

[polar crystal]

"You did not consent to the transfer of your data outside the EEA. Unfortunately we are unable to provide PUBG mobile to you at this time. Do you want to reconsider?" Please solve my problem as soon as possible, because my account is in great need. Thank you.
My ID: 5677784107
My device Android Honor 10
Cellular/Wifi
Country /Iraq

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, thank you for understanding. Please stop spamming your query.

[deep elm]

I want to cancel the third link to my account
My ID:5250391880
COUNTRY/EGYPT

[night cloak]

Currently this is not possible, @deep elm. Kindly remove you screenshot as in-game receipts are very valuable for other peoples use.

does the "daily special bundle" last even during the 24th day or it end exactly at 24-10

[night cloak]

Don’t see any information that gives a specific time. It’d be safer to assume it ends exactly on 24/10.

sad

I'm at 4/5 days
i hope i still can buy tomorrow the last one

[deep elm]

Now i can't cancel the third link

Or what

[night cloak]

As I said “Safer to assume”. I cannot find any information that confirms the end time of this event at the moment.

Correct, @deep elm. Why are you wanting to unlink this account?

On voice chat sometimes the mic icon doesn’t show but my teammates can still hear me when I talk. Will the mic still register if the icon doesn’t show when I talk?

I have a turtle beach headset

Finding it confusing because I’m not sure if people can hear me as the icon doesn’t always show up when I talk

[deep elm]

@@night cloak My account was stolen and the person who did it linked the account to the third link

[night cloak]

If your teammates can still hear you then, yes. A lot of the time the icon doesn’t appear to be working. You may ask your teammates if they can hear you to ensure your mic is working.

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[night cloak]

So it’s just a glitch? In the lobby the mic icon always appears when I talk. In game it’s Intermittent

[deep elm]

@night cloak I have communicated within the game and did not find a solution, can you help me to cancel the third link

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, thank you for understanding.

[night cloak]

It’s a glitch, yes. Mine doesn’t move sometimes too but it still works.

[deep elm]

Now i can cancel the third link or no

[night cloak]

Contact in-game support for further assistance, @deep elm. We’re unable to confirm as we’re not affiliated with in-game support.

[neat wharf]

Hi sir I want change my region in pubg mobile

[vernal oracle]

i need help
please
i have problems in my account

[cyan citrus]

Please add more details about the issue you're facing, @vernal oracle.

[night cloak]

You may do this via your basic settings. Click the ”Account button” via the bottom right.

[night cloak]

Thanks again. Great support team 👍

[neat wharf]

@night cloak what is via and where is this account button...?

[night cloak]

Bottom right of your basic settings.

[night cloak]

You’re most welcome! || community support* ||

[vernal oracle]

my account has been hacked
i have just twitter to join up
and the person who hacked my account linked it with email and google play
i need help about that
my account i have it from 2019
i have played 4 pmco final bei it
bei my passport

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, thank you for understanding.

[neat wharf]

@night cloak sir i do this already. But one problem i can't face... I ca'nt recive code on my nbr...?

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[vernal oracle]

i talk thim the don’t help me
and the hacker want bann my account
this account i have sstar challenge frame in 2019 i got it

i have my passport
i have the payments too
i have everything to proof that

[night cloak]

Kindly contact them again, @vernal oracle. As we’re no affiliated with in-game support we’re unable to help with such situations.

[neat wharf]

@night cloak okay... Its means i wasting my time on pubg mobile official discord server...😏

[night cloak]

Correct. As we’re unable to assist with account related query’s all we can do is redirect you elsewhere.

[night cloak]

You can share the required information to your support agent via in-game support. I don’t believe a passport is necessary. Kindly follow the image attached below as a guide.

[neat wharf]

Oaky bruhhh...🙌 Pubg mobile support is not working its means i can't chang my region... But i understand one thing wasted money on pubg mobile...😒

[jade ermine]

I found a bug and you gotta fix it right now, it make zombies unplayable

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @jade ermine. You can also submit a report in #old in compliance with the channel's pinned instructions.

[jade ermine]

so basically the shield guys can get you stuck between themselves, and their shield and you won't be able to move.

[night cloak]

Please report any bugs via #old in compliance with the channels pinned message.

[south wedge]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @south wedge. Remember to read through #faq before asking questions in the support channels.

[sleek crow]

Hello
I want to report about someone cheating in bonus challenge he use alliance with his friend and i have a video about them can you help ?
His id :5237561278

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sleek crow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

How can we be of assistance?

[south wedge]

So or my dp-28, iron sight and all the scopes it moves to fast, I've changed my sensitivity multiple times and nothing works, my friend said it might be aim acceleration, is there a way to fix that?

[tired fractal]

Camera sensitivity / ADS Sensitivity maybe?

As far as i know there is no aim acceleration in the game

[night cloak]

Are you able to provide a screenshot of the issue?

[south wedge]

Where would those be, and it's only for the dp-28, a little for the m416 but I don't mine that

[tired fractal]

you probably changed sensitivity only for DP-28 then. go to sensitivity and on the top you should see something like customized sensitivity for each gun

[tired fractal]

"Light machine guns"

[tired fractal]

How long have you been facing this issue?

[south wedge]

Before it was only with the 6x, but a week

[tired fractal]

Got it. Could you send a video recording of the issue?

[south wedge]

Let me download a screen recorder rq

[tired fractal]

Sure thing

[south wedge]

Can you join a voice chat?

And I can stream from there

[tired fractal]

Sure but i will not talk

[south wedge]

Alright

[tired fractal]

I am in duo 2

[south wedge]

Sorry if you hear background noises

[tired fractal]

The stream is loading

[tired fractal]

Do not worry about that

Alright stream is running now

[south wedge]

Alright

[tired fractal]

It was not loading again, i'm not sure if that was my connection or yours

[south wedge]

Do you Want me to screen récord and send you the vid instead?

I'll send when I get back

[night cloak]

You can send it here. That’d be great.

[unique acorn]

Help me please

Anyone can help

Anyone

[median jackal]

Hello! Please state your issue.

[unique acorn]

Some one stole my account

I can open it

Put he open it to

With tweeter

So I can’t unlink it

[barren python]

Help me support pls

My problem is so bad 😔

[unique acorn]

Anas can you wait a Little pls!

I play from s1

So i have the game from 3 years and my account is mythic

The person say

He will play with hack and band it

[drowsy sonnet]

Sir please help me I want to change my region

[barren python]

Someone is logging into my account thrue gmail or twitter and when i change passwords he login again how he can do that

[median jackal]

Please contact with in-game customer service ASAP, and unlink your unauthorized social media. We unable to help you through community about any account related issue. You can use the screenshot as a example.

[median jackal]

Do you still have access on you account?

[pallid briar]

You can change your region from the basic settings in-game. Click on the "Account" button.

[barren python]

Yes sir

[drowsy sonnet]

Sir please help me I need to change my region

[pallid briar]

You can change your region from the basic settings in-game. Click on the "Account" button.

[drowsy sonnet]

It's not workin

[median jackal]

@barren python, refer to this message above.

[barren python]

I changed all the passwords and did log out from all devices and he login again

[pallid briar]

Could you please elaborate your issue?

[drowsy sonnet]

My verification sms not coming

[barren python]

The problem that i dont have first purchace recipt

[pallid briar]

Please contact the customer service in-game for further assistance, @drowsy sonnet.

[drowsy sonnet]

😩

[barren python]

Mm

[median jackal]

@barren python, tell them. We are unable to help you about any account related issue through the community.

[barren python]

Ok thanks

[median jackal]

@barren python, how many social media linked to your account?

[median jackal]

My pleasure.

[barren python]

3 but facebook needs 4 days to get off

So its twitter or gmail and twitter when i login it needs a sms code so i think its gmail gmail

[drowsy sonnet]

Sir he was not helping mee

[median jackal]

Third link email?

Or play game?

[barren python]

Yes

I changed 3rd email alot but he comes back aleays

Always

[pallid briar]

We are unable to assist you with account related issues thought here. Please try contacting them again. Feel free to report the issue in #old following the instructions that are pinned to that channel.

[median jackal]

Change the Gmail password, and enable 2step verification.

[barren python]

Its enabled here is the problem 💔

[drowsy sonnet]

Hmm

[median jackal]

Unfortunately, we're unable to help you. Please contact with in-game customer service for future assistance in this regard.

[median jackal]

@barren python, please read the text above.

[sudden sable]

I have a problem that my son purchased 40,500 uc on my account and I want to refund them I have all the receipt

do i refund from google play support or pubgm support ?

I don't want to get the negative uc issue I didn't spend any uc by the way

[cyan citrus]

That is not possible to refund the purchased in-game currency, @sudden sable.

[sudden sable]

but I didn't spend any of the in-game currency as I mentioned and I checked the company refund policy it says It takes 7 days

https://pubgmobile.helpshift.com/a/pubg-mobile/?p=all&s=payment-and-refund-1614793227&f=i-want-a-refund&l=en

[cyan citrus]

You may try to contact customer service in-game for further assistance, @sudden sable. Unfortunately, this is not something we can help with.

[sudden sable]

ok cool thank you for helping tho

[cyan citrus]

There is clearly mentioned KR, which means Korean version of PUBG MOBILE.

[cyan citrus]

My pleasure!

[unique acorn]

So any help

Can someone send me the email to contact with pubg support

[nocturne harness]

@cyan citrus do you know how to fix the pubg mobile delay on gameloop such as when i press fire button after a second the gun sound comes out or enemy might shoot me before i see them

[night cloak]

What’s your issue regarding?

[night cloak]

For assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[nocturne harness]

There is no contact us in this website and they have some specified questions they list

[night cloak]

I believe there discord server will be listed within the website somewhere. If not feel free to search google for their server.

[south wedge]

Nvm, fixed in that fix option when you log out

But thxxx

[vagrant quarry]

Hi, I have a recall event problem right there! So, let's get trough it fast, one of my friends want me to use his recall code but I don't find where to put it, and yes I have the return section available. Anyone can help me?

[nocturne harness]

So nobody uses gameloop in this server that knows the solution for this issue ?

[cyan citrus]

You will need to be inactive for 28 days for that.

[vagrant quarry]

I was for more

[floral gyro]

Does PUBGM officially approve any tournaments? If yes, what is the criteria or procedure to get approved?

[cyan citrus]

What is your account level?

[vagrant quarry]

13

[cyan citrus]

Yes. You may refer to the following message for further information.

#questions message.

[night cloak]

Oh righto. That’s great!

[night cloak]

No we do not.

[vagrant quarry]

@cyan citrus Just, tell me where should I find the space to type the code on it?

[nocturne harness]

There isnt a discord for gameloop gameloop belong to tencent which is rhe creator of the pubg mobile so whats the solution now

[cyan citrus]

Please give me a moment.

[median jackal]

Contact with in-game customer service, as I said before. Refer to subpoint 5.4 of #faq.

[hushed narwhal]

For some reason, PUBGM keeps telling me that I need to download 10.66MB of an update, and after I press download and it finishes, it tells me to restart the app. After that, it’s a repeat of the same thing. Already tried restarting my phone, and I keep staying in the same loop. What do I do?

[floral gyro]

Thank you ❤️

[cyan citrus]

You should be above level 15 to participate in the Recall Event.

[cyan citrus]

My pleasure!

[vagrant quarry]

@cyan citrus Still on it?

[cyan citrus]

What do you mean, @vagrant quarry?

[vagrant quarry]

On my question

[cyan citrus]

I have already answered you here, @vagrant quarry.

[vagrant quarry]

Oh, ok

Even if I was level 15, where should I find the space to type the code, just to know

[cyan citrus]

In the Recall Event section, @vagrant quarry.

[south wedge]

I got another problem 😫

[granite warren]

Hey
I am playing crying my account was stolen

Help me

[storm flume]

Please contact the customer service for further assistance, @granite warren. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Kindly state the problem.

[south wedge]

It keeps saying ---recources corrupted- for the things I'm trying to download

[night cloak]

Can you try using a different internet connection, @south wedge? Or a DNS changer?

[south wedge]

Noo

It's downloading but really slowly

[hushed narwhal]

Anyone have the answer to this question?

[night cloak]

Are you able to re install the game completely? If the issue still persist after this kindly share a screen recording of the issue.

[hushed narwhal]

A few minutes surpassed, and it’s still looking like this…

[night cloak]

Where do you reside?

[hushed narwhal]

Connecticut

[night cloak]

Are you using wifi or data?

[hushed narwhal]

WiFi rn

[night cloak]

Are you able to try enabling a DNS changer or switching to a different internet connection?

[hushed narwhal]

Never used that, and I don’t have another connection to use

Hold on it’s starting to load now

[cyan citrus]

Hello! Please mention your device.

[hushed narwhal]

iPhone 11

[cyan citrus]

Got it! Please try to follow my steps, @hushed narwhal. Go to your device settings > General > Background App Refresh and turn it on. Also, search for ''PUBG MOBILE'' and enable the ''Background App Refresh'' for PUBG MOBILE. If it's already enabled, disable and enable it again. Restart your device and see if it will make any difference.

[hushed narwhal]

Yeah uh…so I deleted the game and I’m redownloading it…

And it’s probably gonna take hours

[cyan citrus]

There is no need to delete the game, @hushed narwhal.

[hushed narwhal]

Great…

[autumn pier]

I want unlink account?

[hazy girder]

How to get count in region top

It’s say zero but I win a hundred game

[autumn pier]

@cyan citrus

[night cloak]

You can unlink social media’s via your basic settings.

[night cloak]

This is currently bugged. Feel free to report it in #old.

[autumn pier]

Link by phone number and email

[night cloak]

Currently it’s not possible to unlink phone numbers or emails that are linked.

[autumn pier]

Email link✅I want unlink?

[west vapor]

Unfortunately unlinking third link email is not a feature yet.
You may contact the customer service in-game for further assistance.

[autumn pier]

😩
Tank for help

[west vapor]

My pleasure. Let me know if you need any further assistance

[solar herald]

When will the 90 fps available on iphone 13 pro max

[serene gorge]

hello i changed my server accidently i want to reture back to europe i swear i dont want to play on north america i just accidenlly changed it even my ping is 250+ in north america , 20-50 in europe please help me turn back to europe 😦

• iam a streamer i cant play like that on my live 😦

[cyan citrus]

The developers are aware of the newly released device and are working to make the game optimized according to the device. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[cyan citrus]

You cannot change your server until the cool-down has been reset. There is no other way.

[serene gorge]

isnt there any bundle i can buy or pay any ammount for you to change it

i really have to change it my stream is discusting with it

[cyan citrus]

No. You cannot, @serene gorge. Neither we nor customer service can help you in this regard. Your only option is to wait patiently for the cool-down to be over.

[serene gorge]

how to contact customer service?

[cyan citrus]

You may refer to #faq sub point for 5.4 for further instructions on how to contact the customer service. For your issue, they are unable to help you either.

[timber quiver]

Hello, where do I need to apply to get a pubg mobile partner? I have about 1.3m subscribers on youtube

[night cloak]

You may refer to this message, @timber quiver.

[autumn pier]

I want unlink email link 3?

@cyan citrus

[cyan citrus]

You cannot remove third link at the moment, @autumn pier.

[autumn pier]

My email has hack

Pls help me

[cyan citrus]

You can contact customer service in-game for further assistance, @autumn pier.

[autumn pier]

Ok tank su much

[cyan citrus]

My pleasure, @autumn pier!

[autumn pier]

Hello, my email has been hacked and I no longer have access to it, and I request that you delete the third link of my account.

Link3

[storm flume]

Please contact the customer service for further assistance, @autumn pier. Refer to subpoint 5.4 in #faq for further information.

[autumn pier]

Pls unlink

[feral forge]

Be advised that this is a matter that only the in-game customer service can assist you. We are unable to help you in this regard on Discord in any way, @autumn pier.

[west vapor]

Please avoid this incessant behaviour.
You have already been answered twice. We are unable to help you any further in this regard. Feel free to contact the customer service for further assistance.

[autumn pier]

applied 3 times and the respondent bot rejected my request and did not understand what I was saying

[night cloak]

I Need My Refund Because This Isn’t For Me Ya’ll Must Got Me Confused For Another Player!!!

[west vapor]

There was no bot who answered you.
It was @cyan citrus and me.
If there is anything else we can help you with, please let us know.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[autumn pier]

I called the in-game service, I called three times, but Bot refused

[west vapor]

Unfortunately, we cannot help you with compromised accounts through the community, @autumn pier .
Please follow the customer service’s instruction and by time a service employee will get back to you asap.
Please be advised that it may take some time for the customer service to verify the integrity of your account and remove the unauthorized access. Your patience is highly appreciated in this regard.

[west vapor]

Where did you purchase your UC from in the past?

[night cloak]

Only On The Game

I Never Ever Bought UC From No One

[west vapor]

The only way to verify that is by contacting the customer service in-game for further assistance.

[night cloak]

Yeah I Sent The Email Right When It Happen

[west vapor]

Please use the “in-Game” chat function and press “contact us”

[autumn pier]

Thank you for your help. My Google Play account is unlinked for another 6 days. If the third link is removed, my account will be safe.

[night cloak]

I Did All That Already

[west vapor]

Then please be patient until the customer support gets back to you.

[west vapor]

As mentioned, the only way to get your account secured, is to be patient until the customer support get back to you. Let me know if there is anything else i can help you with.

[autumn pier]

Thank you su much

[night cloak]

Okay

[west vapor]

Youre welcome

[timid pawn]

Thank you…from a tax paying American

[honest slate]

Where can I access emulator support?

[autumn pier]

Playing with me🤣 😋

[west vapor]

For assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[honest slate]

That's their website, how do I contact them on website??

[west vapor]

Hi @honest slate
The support is on their website.
Following you can find the direct link:
https://www.gameloop.com/en/support

[feral forge]

Payload 2.0 in coming soon, though we do not have an exact release date, you may keep an eye on #news for future announcement, @timid pawn.

[autumn pier]

Pubg new state discord server give me

[honest slate]

Hello,
You had support on this server earlier, where did that go?
Website do not have a live support.

[feral forge]

Feel free to browse for it on the internet, @autumn pier.

[autumn pier]

Ok

[west vapor]

We don't provide assistance for emulators, @honest slate. You may try asking that Gameloop server.

[night cloak]

Hi sorry Idk where to ask this but I recently bought the items in the ss but am unsure what they do. I thought it was like the coupon but it didn't work

[timber quiver]

Hi Everyone

I'm making pubg mobile videos and I have about 1.3 million subscribers, but I haven't received the pubg mobile partner title yet, how can I get it? can anyone help?😑

[west vapor]

You may refer to this message, @timber quiver.

[timber quiver]

Ok, but there is no site to apply, just a message.

Where is link?

I didn't understand anything from this message.

[west vapor]

You can apply here:

▫️ http://bit.ly/3p2VuQW

[west vapor]

Once you have earned a decent amount of Google Play Balance, you need to open the PUBG Mobile app on your device and go to the UC Purchase section in the game.
Under 'UC Purchase', you will be able to buy UC for the balance you’ve earned. Here, you have to select Google Play Balance as your method of payment.

[timber quiver]

Thankyou So much!💖

[west vapor]

You are welcome 🙂

[hushed narwhal]

The game won’t let me download anything. I’ve only been able to download patch update but that’s it.

[west vapor]

Hi @hushed narwhal did u try to log out and perform a routine repair in the login menu?

[hushed narwhal]

Routine repair?

[west vapor]

Yes, log out and u will see the repair option on the right menu

[flat meteor]

How do I change linked email?

[west vapor]

Unfortunately unlinking and changing third link email is not a feature yet.
You may contact the customer service in-game for further assistance.

[hushed narwhal]

Did that, and it’s working. Just need resources downloaded after one more map. Thank you.

[night cloak]

It doesn't work for me as I stated. But works for me when I purchase coupons.

It looks the same but it doesn't work

[wispy crow]

How to send baby shark to friend

[feral forge]

You can purchase it via the in-game shop with 10 UC.

[night cloak]

When participating in this server, please ensure you converse in English. If you want use your native language, you may find a list of regional communities listed in #735483472432594994 subpoint 3.1.

[wispy crow]

I wasn't asking about Purchasing It I'm enquiring about Sending It to a friend

[feral forge]

After you have purchased it you can send to a friend via the space gift interface.

[wispy crow]

Thanks

[feral forge]

Feel free to block the user. And you may use #discord next time for such matters, @wispy crow.

[quartz pasture]

Why uc deducted? I have purchase from google play store and have receipt too :) so if i submit receipt will i get back my uc?

[solemn haven]

i cant see drop in game

[night cloak]

Kindly contact in-game support for further assistance.

[night cloak]

Which drop are you referring too?

[solemn haven]

normal

[undone crane]

stop mini modding viasy

[night cloak]

Are you able to share a screenshot or screen recording of the issue you’re facing?

[night cloak]

This is a community support channel. Please move channel if you do not require assistance.

[velvet yew]

Please help me i can't change my country region 😫 😫

[night cloak]

Do you face any errors when trying to do so? If so please elaborate on your issue.

[velvet yew]

I am enter my number but I can not receive any verification code

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[desert pumice]

Why when I play with a gyroscope my camera twitches and when I do not have a gyroscope?

I have something wrong with the gyroscope settings?

and sometimes it twitches especially in fights and only when full gyroscope is turned on

[night cloak]

Are you able to provide a screen recording if the issue you’re facing? This would be great in order for us to see what’s happening and try assist you.

[desert pumice]

and this is only when the full gyroscope is turned on

[desert pumice]

when off everything is fine

[night cloak]

Which device is this?

No advertising anywhere within this server, @golden sentinel. Thank you for your understanding.

@feral forge

[desert pumice]

Poco x3 pro friend

[night cloak]

Could you please perform a routine repair from the login screen?

[desert pumice]

I do not understand you

[errant venture]

go to the login screen of the game and click repair @desert pumice

and hit "routine repair"

[desert pumice]

I reinstalled the game

[desert pumice]

or is there a difference?

[errant venture]

yeah make sure you only hit routine repair and not the other options@desert pumice

[desert pumice]

this is?

[errant venture]

yes sir@desert pumice

[desert pumice]

should there be checkmarks everywhere?

[errant venture]

no only do the routine repair for now if it doesn't fix the gyro issue you can install a app and calibrate the gyro and try and solve the issue @desert pumice

[desert pumice]

how to calibrate the gyroscope

[desert pumice]

?

[errant venture]

if the routine doesn't fix the gyro issue try this app@desert pumice

[desert pumice]

is this a problem in the gyroscope?

[desert pumice]

all the same, I use my finger there

[night cloak]

May I ask if your devices software is up to date?

[desert pumice]

yes everything is updated

[night cloak]

Can you please try restarting your device and seeing if the issue still persists.

[desert pumice]

yes a friend rebooted and still the same

[night cloak]

Unfortunately I have run out of troubleshooting messages, @desert pumice. Should someone else have any other steps to help fix your issue they’ll reply. In the mean time please report the issue in #old.

[quartz pasture]

it should be support chat , and where is the mods ? then

[undone crane]

Do you require any assistance>?

[quartz pasture]

if i need to contact in game why then discord open supports ?

[nova cloak]

does anyone know how to disable the attack/throw feature?

[undone crane]

It is in your settings.

[nova cloak]

ok, which one is it tho?

[drowsy sonnet]

Sir please help... I need to change my region to Pakistan please help.. 😫

[final dew]

Ohh

What? Что это?

[nova cloak]

@drowsy sonnetpubg slow sometimes, just give it some more time

[final dew]

I banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @final dew.

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[night cloak]

The support channel inside the discord server was created with the intent to guide users with trouble shooting methods and information with events etc... For account related query’s only in-game support can handle these as to why users a redirected.

[nova cloak]

sooo does no one know how to disable the attack/throw feature? i cant move it in controls and its conflicting with another button

[drowsy sonnet]

Sir I will try many times.. It's not working

[night cloak]

Could you please share a screenshot of which button you’re trying to disable?

[nova cloak]

sir be patient pls, it will work

and yes i can

[night cloak]

Thank you.

[nova cloak]

gotta log in and take a sc tho, one sec pls

[drowsy sonnet]

Please solve my problem

Please

😫

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[nova cloak]

looool what should i do then

am i even able to upload sc here

[drowsy sonnet]

Sir I don't have permission to send messages...

[pallid briar]

You may move to a discussion channel if you don't require any assistance, @undone crane. It's better not to interfere.

[nova cloak]

this button

[night cloak]

You just need to scroll to subpoint 5.4 in that channel and read the information given.

[storm flume]

Please avoid going off-topic, @undone crane. You may have unrelated conversations in #chat.

[night cloak]

I don’t believe it’s possible to disabled this feature at the moment. You may move the button and minimise it to be out of the way.

[nova cloak]

oh welp. i cant even move it. doesnt show up in controls, i would if i could tho

[night cloak]

Sorry, Unfortunately I do not see an option. Feel free to add a suggestion in #old.

[nova cloak]

kk, thank u for ur help

[quartz pasture]

is there any way to find out how many uc will deduct , for purchases ?

[night cloak]

Kindly contact in-game support for further assistance.

[quartz pasture]

no replay there

[quartz pasture]

so i asked here , i guess there is mod for this ans !

[potent sandal]

I can't see any option to login

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, thank you for understanding.

[night cloak]

Where do you reside?

[night cloak]

Unfortunately, no.

[azure bramble]

Нужна техническая поддержка

[night cloak]

Hey question is there a way ingame to see for how many hours ive been playing? I played on 3 phones so the time reset on them each time i changed but it would just interest me for how long i actually have been playing these past years

@night cloak There's no such stats but in various yearly/anniversary event the devs might showcase such information. Just need to keep an eye on the events section.

[potent sandal]

@night cloak I'm in Pakistan

[night cloak]

Ah sad okay thx have a great day

[night cloak]

@azure bramble How can I help you?

[azure bramble]

they debited money from my card for your game, can I find out to which account they were debited?

[quartz pasture]

@night cloak hi is there any way to found , how many uc will deduct from acc , as i purchases lots of uc from different sites , any way to found out how many uc will deduct ?

[night cloak]

@azure bramble Unfortunately, account information is not available unless purchased from the midasbuy website. If you think someone stole your card, you may wanna contact your bank as soon as possible.

@quartz pasture Sadly, no.

[potent sandal]

Any help

[night cloak]

Looks like a connection/server related issue, @potent sandal.

[azure bramble]

the card was not stolen, the money was debited to someone's account, the police asked to find out to which account, the bank does not have any information, there is only a transfer

[potent sandal]

I've strong connection, even tried to login waiting for 2 hours but still same issue

[night cloak]

@azure bramble You can request such information from your bank support. Bank knows who deducted the money. If it was midasbuy, midasbuy support might be able to help. But I have a doubt that such information will be shared, due to security reasons.

@potent sandal Then it is likely a server related problem. My suggestion would be to go to Facebook.com, and search PUBG MOBILE [YourCountryName] and join there to see if other people are facing it too.

[potent sandal]

Anyone else can login just fines!

[azure bramble]

the bank has information only that the money was transferred to the Pubg game

[night cloak]

Can you try to login to a guest account?

[night cloak]

To let you know, one cannot directly pay money to the game. They need to use a vendor like Google, Apple or Midasbuy. I recommend requesting for a history statement from your bank.

[azure bramble]

requested, it says that the purchase is in the Pubg game and there is nothing else

[night cloak]

@azure bramble Could you share a screenshot/photo? Make sure to blur out sensitive information.

[night cloak]

@azure bramble Is this your bank app?

[azure bramble]

Yes

[night cloak]

It is likely someone used your card in a third party store not supported by PUBG MOBILE, @azure bramble. Are you sure your card was not compromised?

[potent sandal]

@night cloak not working, even game repair not working

[night cloak]

@potent sandal Try downloading an app called 1.1.1.1, install it, turn on its service and then open the game to see if you can access.

[azure bramble]

sure

[night cloak]

@azure bramble Do you know how did you/the person used your card to spend in the game?

If you do not know, I recommend initiating a forced refund for unauthorised purchase.

[tame pewter]

i have an issue in my pubg mobile

[night cloak]

Mhmm what is it?

[tame pewter]

i can't change my name back

in game my name is PRÎÐÈ々Mk

[night cloak]

You need a name card and wait at least 1 day before changing your name.

[tame pewter]

i have a card and i have time also time to change the name but my issue is this i can change my name it says invalid characters

[night cloak]

@tame pewter The game added new limitations on special characters. You may wanna change your name a little bit.

[tame pewter]

even then in past i m using the PRÎÐÈ々Mk

[tame pewter]

how can i fix this issue

[night cloak]

Try going with PRÎÐÈ[something else]Mk

[tame pewter]

i do with something else but nothing will happen

[night cloak]

Could you share a screenshot of the error with a new symbol?

[tame pewter]

yep

[vagrant quarry]

Um, I have a problem with PUBG. Exavtly with the Tactical Drill event, I selected the SCAR-L and I didn't get it in my inventory

[night cloak]

@vagrant quarry Did you complete the missions?

[night cloak]

Another moderator pointed out that "Mk" might be the one that is censored now and not allowed.

[tame pewter]

but why

[night cloak]

I unfortunately do not know or cannot confirm. Unless you can risk and test by changing mk to something ekse.

[tame pewter]

thanks iris you are such a nice person

[vagrant quarry]

I've completed them about half

But my friends showed me that it needs to be in my inventory

[heavy vortex]

The scar-l from tactical drill is bugged. You won't get it in inventory after selecting but after you complete the 60 points for it (I don't remember the exact number) , you will receive the gun skin in inventory. @vagrant quarry

[vagrant quarry]

Oh, thanks

[compact kettle]

so i have a tablet of 2 gb ram BUT it runs stable 30 fps no drops no ups altho sometimes with no reason the game is crashing and i start over again what should i do ?

[night cloak]

Usually the game crashes when the RAM reaches its limit.

[compact kettle]

hm

[pliant perch]

need help this is my bro's old account who got banned..when i try to log with my account from facebook still get this msg even i logged in facebook app with game account..now need to enter the game to link my acc with google or twitter but it doesn't allow to me

[upbeat cairn]

Hello anyone?

[night cloak]

@upbeat cairn Yes?

[night cloak]

Hey, if you are on an Android, clear data of your game and then open it. If you still see the same error, your account got banned too. Just hope you don't see the same screen.

[pliant perch]

it's my bro old acc ik that not mine ofc we know the date which he got banned..i also tried other account still same msg..gonna try clearing data

[night cloak]

Sure.

[upbeat cairn]

Help me to remove my 3rd link 🙂

[night cloak]

Now it always resets the border to 30

After every restart

[upbeat cairn]

@night cloak

[night cloak]

Oh it is not possible, sweetie. The feature is still not available. Maybe in the future.

[upbeat cairn]

I cant remember my old 3rd link account now its a big problem for me 😭

[night cloak]

@night cloak is this a known bug, is there any fix?

[night cloak]

Is it the M1?

M1 has a lotta bugs

M1 ipad?

Yeah

No

It’s the one from 2018

What happens when you set it to 0 and restart?

It sets to 30 again

Sounds like a client cache error. Client repair did not fix it?

Didn’t try yet, I just unloaded and loaded the game because of another bug. Now this is happening

I’ll try repairing

Routine repair and Settings?

[past vine]

Доброго времени суток, зашёл в игру и начал матч, на мне был 6 шлем 6 броня, оружие, тут звонок в дверь, попросили отогнать машину, я спрятался в доме, спустился перегнал машину, возвратившись в игру оказался в лобби без брони и аксессуаров, как восстановить Good day, I entered the game and started the match, I was wearing 6 helmet 6 armor, weapons, then the doorbell rang, they asked me to drive the car away, I hid in the house, went down overtook the car, returned to the game and found myself in the lobby without armor and accessories, how to restore

[viscid current]

Can i move my account from goole play games to game center?

[night cloak]

@viscid current Yes.

[viscid current]

how?

[night cloak]

Go to your game basic settings and unlink Goole play games. Make sure you have a 2nd linked method (FB/Twitter/Wechat).

[viscid current]

okey

[dusty moth]

Hi i am from nepal my problem is some body hacked my pubg account can return my account

[viscid current]

thanks

[night cloak]

@dusty moth Contact the customer service please.

[night cloak]

Unfortunately, recovering Metro Royale items are not possible.

[night cloak]

Didn’t fix it

[frail briar]

he is selling uc in cheap and scamming money

[ashen knot]

How to get vanguard one title? What contribution is needed?

[frail briar]

ban his channel

[night cloak]

This time I will recommend going with Repair > Initialisation and Resources. You don't really have many options, sadly.

[heavy vortex]

@ashen knot You may refer to this.

[night cloak]

@frail briar Unfortunately, this server is not for BGMI. Please contact the customer service in-game.

[ashen knot]

What i have to contribute to get vanguard one title.

[fossil ibex]

i used gfx tool how can i clear this my friend says it can ban

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @fossil ibex.

[night cloak]

@fossil ibex You risk a ban for using such tools.

[night cloak]

I found a temporary fix at least… for now it’s working when I set the edges to 1 instead of zero

Thank you for your time tho

@ashen knot If you want to contribute to get the title, you cannot. It is a gift to the players who already did without seeking for rewards.

[past vine]

Good day, I entered the game and started the match, I was wearing 6 helmet 6 armor, weapons, then the doorbell rang, they asked me to drive the car away, I hid in the house, went down overtook the car, returned to the game and found myself in the lobby without armor and accessories, how to restore

[ashen knot]

What they did i want to know.

[night cloak]

@night cloak Oh that is super sweet. GGs.

@ashen knot They helped report bugs, complete various internal tasks and surveys.

@past vine Unfortunately, recovering Metro Royale items are not possible.

[ashen knot]

okay,thanks.

[past vine]

This is very bad, I don't see the point in continuing to play it

[fossil ibex]

how can ı delete it

(i deleted transperancy for fire button)(its not cfg)

but screen large is cfg

can i write my name

[night cloak]

You will need to reinstall the game to restore all things it modified.

[fossil ibex]

its not doed anything

[fossil ibex]

my game name is xPurpleArrow, can you delete it pls

and my render is very bad

[night cloak]

Delete the game + delete the app and then install from the Play Store.

[fossil ibex]

i deleted app just

[night cloak]

Unfortunately, accounts cannot be deleted like that.

You need to delete the game too.

[fossil ibex]

i deleted this game too many

[night cloak]

Then you are fine.

[fossil ibex]

i can not understand its fine

[fossil ibex]

ok thx

[dusty moth]

Now day account hacked people many have how to do

[proven scaffold]

@lime juniper the statement is incorrect. uc required to upgrade rp from normal to elite plus is 600uc not 300uc in Golden chicken draw.

[frosty depot]

Please Message To, @polar marsh

[frosty depot]

This is not bgmi its pubg mobile global.

[robust siren]

can I have the latest download link of pubgm global

@night cloak maam can u plz provide me the link

[night cloak]

https://www.pubgmobile.com/en-US/home.shtml

[robust siren]

thanks maam

[night cloak]

why you removed my ss i just want to ban that hacker ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pallid iron]

#questions

My account have been hacked . But i still can excess it . Need to unbind the twitter urgent

Help

Need urgent respond

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media account. Please refer to subpoint 5.4 in #faq for further assistance.

[brittle jackal]

Is this app allowed to use or not and I'll get banned?

[carmine dagger]

My stats aren't counting to my countries leaderboards, at all, is this a bug or is there some way to fix it? I'm crown 3 so way above the reqs to be on leaderboards (diamond v)

[night cloak]

This is a bug. Kindly report the issue in #old.

[storm flume]

Please do not use languages other than English, @carmine lily. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[carmine dagger]

Thank you

[carmine lily]

I cannot login with my gamil id
Please help

Please help

[potent sandal]

I could login. Thank you!!

[daring cloud]

I can Complete Old Achievement Like Ride It Out in Now Zombie Mode?

[night cloak]

If they have no been remove then, yes, @daring cloud.

[ionic slate]

Hes insulting me plus my mom and family, then he says to his friend good job you hacker well done, and he goes on cussing me out for just salying "allo" means hello, hes talking in arabic

[cyan citrus]

Please report the user through in-game report feature or in-game customer service, @ionic slate.

[ionic slate]

Okay thanks @Bunk

[cyan citrus]

My pleasure, @ionic slate!

[wispy crow]

If I win more game I will get next points?

A step To Far Iv wasn't completed if i try now Will it be Completed?
Also Ride it Out IV

[night cloak]

@lime juniper Idk what's that but I think I did mistake here and now my game is not opening . I'm not from Europe and I choose it by mistake . And now I want to reconsider but there no other options to go back can you help me please

[wispy crow]

@night cloak

[ruby breach]

@night cloak hi, I need help with a ping issue, my ping on normal classic matches on Asia server is between 120 and 150 but on all talent matches it is much higher 250+ even when using the same network I need help

[cyan citrus]

Please contact customer support in-game for further assistance regarding this.

[polar lotus]

HOW TO REPORT CHEATERS

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @polar lotus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wispy crow]

@cyan citrus will it be completed?

[cyan citrus]

I don't have a reliable answer for your question, unfortunately. You may try to play the new game mode yourself and check if it will count towards your achievement or not, @wispy crow.

[wispy crow]

Okay

[cyan citrus]

This is not something we can help with. You may try to switch to another more stable internet connection.

[manic ridge]

@cyan citrus Do you know if 90 fps will come to iPad Pro M1 on balanced and extreme on HD,HDR, UHD the iPhones have extreme but iPad only ultra even though the iPad Pro is way more powerful it makes no sense

[night cloak]

Is that possible to transfer account BGMI to global? My account was before global but guy who stole my acc transfer my account to BGMI version

[cyan citrus]

The options may vary for different devices, @manic ridge. You can provide your feedback through #old in compliance with channel's pinned instructions.

[cyan citrus]

No. Once you transfer your account to another version, you will not be able to use the same account in global version again.

[manic ridge]

Obviously they very but I’m asking if you know if the iPad Pro will get those options becuase it should have them it’s the most powerful mobile device

[manic ridge]

Sad same thing happened to me bro

Rip acc

[night cloak]

Plaplapla everything is possible thats why im here? Right? PUBG can do everything

[cyan citrus]

I don't have information about that, @manic ridge. You can provide your feedback through #old as I mentioned earlier.

[manic ridge]

Yes they just don’t want to

[cyan citrus]

No. What you have asked is not possible.

[manic ridge]

no sir it is possible PUBG just refuses to do it

[cyan citrus]

No, it is not, @manic ridge. If you don't require any further assistance, please take this discussion to #chat.

[distant plover]

Greetings to the pubg mobile phone staff. I am very sad about your decision to impose on my account. My account has been banned for 30 days, but it has not been opened for 33 days. I have spent a lot of money on my account. I want to open my account because it has completed the prohibition period. Thank you for your help. And that's the ID of my account: 5140503534

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant plover.

[quaint moss]

Expire date of this critical
It's not maintain on it so help me to figure i out so I can use its on proper time

[night cloak]

You try to complete that achievment?

Can complete?

[cyan citrus]

The items should be permanent as there is no clock icon with that item.

I would suggest you to use them in Local Shop at earliest.

[wispy crow]

Soon i will try

[quaint moss]

But I want to collect more and redeem that outfit so on

[cyan citrus]

You can collect them until the event is available, @quaint moss.

[quaint moss]

But their no time given so when event end

[night cloak]

Ok

[cyan citrus]

Could you please share a screenshot of the event interface?

[reef grotto]

Invite Your Freinds Event Is Over Before End Date You Can See Event Date 22/10/2021 To 04/11/2021 Now Event is Missing From The Game And This Is So Unfair For Players....!

[reef grotto]

wtf...! no reply from support

[pallid briar]

Please elaborate which event you were referring to.

[wicked heron]

Hello punk. My account has been permanently banned. Thank you really. You really helped me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked heron.

[primal furnace]

Please bring back the zombie achievements🙂

[cyan citrus]

Please feel free to provide your feedback regarding PUBG MOBILE through #old, @primal furnace.

[primal furnace]

@cyan citrus thank you

[cyan citrus]

Glad to be of help, @primal furnace!

[reef grotto]

This Event Is Not Showing Anymore

[elder summit]

Hello

[atomic cairn]

btw anyone know how to update in android, play store doesn't has the option

[minor rapids]

Hello my aim assist is not working is there any solution?👀

[atomic cairn]

you can delete then reinstall

[pallid iron]

Need help . My account have been hacked

Please

Urgent

[minor rapids]

Already

[atomic cairn]

where is the official website

wait will it work if i delete then reinstall?

[pallid iron]

Anyone ?

[atomic cairn]

ok ty

is this link secure anyone?

im redownloadin

[pallid briar]

Yes. You may refer to subpoint 1.2 in #faq too.

[atomic cairn]

ty

[reef grotto]

plz help about this event

[minor rapids]

Hello my aim assist is not working is there any solution?👀

[mortal jolt]

What does activating soon mean?

[celest shadow]

Please join your regional community for further assistance with this. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

Aim assist is disabled by default in custom room matches. Your aim assist should work normally in Classic matches and other modes.

[mortal jolt]

Ello?

[reef grotto]

Thank You

[minor rapids]

No it’s not working

[mortal jolt]

:/

[celest shadow]

Lucky Card progress is accumulated whenever a Lucky Draw is made. When Lucky Card progress reaches 10/10, the Lucky Card's lucky event will be triggered in the next draw. You can select "Edit" to move the Lucky Cards around and which ones you want to prioritize.

[atomic cairn]

if you didn't knew, iPad already has some issues which reduces hipfire due to large screen size

[mortal jolt]

Uh so,

I got this card that says I could spend 25k BP for a draw,

Its still 60uc.

[heavy vortex]

After the 60uc draw, next one will be from bp.

[mortal jolt]

Oh okay I understand, after 10 draws.

[atomic cairn]

which one do I download

[cyan citrus]

That's entirely up to you, @atomic cairn. The first one may save extra resources that you will need to download in-game.

[atomic cairn]

i already downloaded the game from play store, but play store has no updatews so im redownloading from the website

[brittle crest]

Please fix this glitch

🤬

[ionic star]

authorization canceled
Help
WF

[cyan citrus]

Which login method are you using, @ionic star?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @brittle crest. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hi
I want to unblock my hacked account

[chrome dust]

1.7 beta version eta?

[cyan citrus]

We don't have information regarding upcoming update yet, @chrome dust. Please keep an eye on #news for future announcements.

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance regarding this.

[night cloak]

I took to them but didn’t help me becouse I cant enter my account , the hacker unlink my acconts and put his one

[cyan citrus]

This is an issue that we cannot help with through the community, @night cloak. If you can't access your account, that is highly unlikely that customer service may be able to proceed.

[night cloak]

I have all the proof that I am the owner of the account, why can't you help me?

Why do you call yourself customer service when you don't help?

[reef grotto]

This Event Is Missing From Game

[night cloak]

@cyan citrus answer me

[cyan citrus]

You have already been answered, @night cloak. We are not affiliated with customer service and we can't help you with compromised accounts in any way.

[cyan citrus]

What is your in-game region?

[reef grotto]

Pakistan

[wide frost]

Why i get this ban and I didn’t use anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wide frost.

[cyan citrus]

This seems like a regional event. You may ask that to the regional community.

[potent fractal]

Can anyone advise a solution for this?

Unable to download resources

[reef grotto]

they are not answering😥

[lofty locust]

What is this? Because I can’t use it

[cyan citrus]

You should be able to use them in the Local Shop in Shop section, @lofty locust.

[lofty locust]

I don’t know, where is it local shop

[potent fractal]

@cyan citrus can you help

[cyan citrus]

In the Shop section. Because that is a regional event, it may not be available for you.

[cyan citrus]

Please wait patiently for their response.

[cyan citrus]

Hello! Please mention your country and device.

[reef grotto]

No event in PubG Mobile's history ended before its closing date

[cyan citrus]

As this is a regional event, you may ask that to regional community as I mentioned earlier or contact customer service in-game for further assistance, @reef grotto.

[potent fractal]

Canada iphone 13

[cyan citrus]

Could you please try to Offload PUBG MOBILE one time, @potent fractal?

[ionic star]

Vk

[cyan citrus]

Please mention your device and country, @ionic star.

[potent fractal]

Tried the offload 1 time. Still getting same errors as pictured in my screenshots

[cyan citrus]

Might be an issue with your internet connection, @potent fractal. Please try to switch to a more stable interest connection and also reset your network settings.

[potent fractal]

Tried on wifi and cellular and restarted device. Didn't work

[wind sand]

Hello I’d like to report a stolen pubg mobile account please anyone knows how to help?

[cyan citrus]

Could you please try to reset network settings one time for your device?

[potent fractal]

I already have done that

[cloud geode]

Hello

?

[cyan citrus]

Please mention the exact social media account that has been compromised and is connected to your PUBG MOBILE account. Also, can you still access the game?

[wind sand]

Can please someone answer my question or help direct me?

[cloud geode]

My acc has been delect in 3 h i want back.....!????

[cyan citrus]

You may try to change your DNS settings one time. Please refer to #faq sub point 4.3 for further instructions on how to change your DNS settings.

[wind sand]

The social media was twitter and the account’s handle was changed along with the password when it got stolen

[wind sand]

It’s connected to google play and another Gmail account so yes I can still enter the account

[cyan citrus]

Please send a ticket to Twitter customer service through the following link. Wait patiently, they usually respond within 24 hours. if you're still unable to retrieve your Twitter account, you may try to contact customer service in-game to remove the unauthorized access, @wind sand.

https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

[cyan citrus]

You have already been answered multiple times for the same issue. Repeating the same question will not change anything. We are unable to help you with you account in any way. Please contact customer support in-game for further assistance.

[wind sand]

I tried to contact them but the handle of the acc was changed so Idk what Twitter account is connected to my Pubg account at the moment

[cloud geode]

i need massje.to send Custmer Servise ?

[wind sand]

Can you please explain to me how do I contact the in game customer support? Thank you

[cyan citrus]

In that case, you will need to contact customer service in-game to remove the unauthorized access from your account. You may refer to #faq sub point 5.4 for further instructions on how to contact the customer service, @wind sand.

[cyan citrus]

Correct.

[wind sand]

Ok thank you

[cyan citrus]

My pleasure, @wind sand!

[quaint moss]

Christal has no expire

Both outfit has expire on its so in feature new outfit come or cristal may be expired too

[night cloak]

They’ll more than likely expire too.

[quaint moss]

So that cristal need to use before outfit expire 😩

[quaint moss]

Any one guide me through this matter

[alpine condor]

guys does anyone know when will s21+ have 90fps

[cyan citrus]

No information in this regard, @alpine condor. You may provide your feedback through #old in compliance with channel's pinned instructions.

[pallid briar]

Could you please elaborate what guidance you want, @quaint moss?

[blazing sundial]

Hi Devs today u changed My Region from USA to Pakistan but I can't see Any Pakistan events.

[cyan citrus]

I don't think if there are any events for that region for now, @blazing sundial.

[blazing sundial]

Now there's No Event at Pakistan ?

[quaint moss]

It's about red cristal when it's expired
Their no such date maintion
It's expired as same day as outfit or it may remain usefull to next outfit

[pallid briar]

May I know what your in-game region is? You may try asking in your regional community for more information regarding regional events. It will most likely expire with the event.

[quaint moss]

Turkey

[pallid briar]

You may try asking in the Pakistan regional communities and see what events are currently available, @blazing sundial.

You can join your regional communities from subpoint 3.1 in #735483472432594994, @quaint moss @blazing sundial.

[quaint moss]

Actually its convenient event some regions don't carried premium crete so the Heald lucky spin so not all player affordable that so covering that this event come

[pallid briar]

You may leave your feedback regarding regional events in #old.

[vapid ocean]

Can anyone help me to get my region changed ? ( Talking about the region not server )

[cyan citrus]

What is the issue you're facing while changing your region, @vapid ocean?

[vapid ocean]

I'm in Asia server but the region is locked to USA

🥲

Resulting in bad lobbies and more time in match making

[cyan citrus]

You can change your region through in-game settings > Account, @vapid ocean. If you're facing any issue, please describe it here.

[vapid ocean]

Ik how to change it bhai..but it's locked

I can attach a SS if u need

[cyan citrus]

Please do so, @vapid ocean.

[vapid ocean]

Gimme a sec

[night cloak]

Is legal to make strech view?

[night cloak]

Modifying game files is illegal and will result in a account suspension.

[vapid ocean]

1st is my account
2nd is the region thingy

[night cloak]

Ia not a file

Is*

[cyan citrus]

You will be able to change your region after 9 days. There is no other way around.

[vapid ocean]

:(

9 days

[night cloak]

Is like this

[vapid ocean]

Ok thnx for ur help @cyan citrus appreciate it

[cyan citrus]

My pleasure, and thank you so much for your appreciation, @vapid ocean.

[night cloak]

This is fine to do.

Thanks😘

I found a bug..

[cobalt lion]

where is the link to report hackers !

[night cloak]

Kindly report any bugs via #old.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @cobalt lion. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[bold pumice]

I have a question about metro royal armor attachments and a little clarification on a issue I keep running in to. It seems every time i run in to a human player I die in one shot. But even if Im useing high explosive ammo it takes almost a clip of ammo whats the deal

I mean yeah I know I dont have t6 armor but thats because the game glitches or server crash every time I get it. But i still should not have full hp and turn into a loot box with a single shot and they walk right thru it. Because when I have had t6 it was the same way

[slow basin]

@lime juniper My account Has Band now and me Respect the rules of the game what can i do I have Band 7 day Playing PC

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @slow basin.

[night cloak]

My account has been banned without any reason knowing, I did not violate the company's rules and did not use any hack or other things Please take the problem as soon as possible
ID: 5508048351

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[high crypt]

My account has been banned without any reason knowing, I did not violate the company's rules and did not use any hack or other things Please take the problem as soon as possible
ID: 5405184411

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high crypt.

[mental oyster]

I feel so bad asking about this again but it’s happening again. I’ve tried the solution that helped last time but for some reason it keeps popping up

[reef grotto]

sir you are violating rules

[obsidian fossil]

Dear pubg taem Karfton Inc, I have a not done anything wrong I am sure I have a follow your rules of content and you have a ban my account for not any valid reason please back my account as soon as possible character
ID-5356627687
ID-PsxLUCIFER

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian fossil.

[feral forge]

Self advertising is not allowed, @spice thorn. Please go through the server #735483472432594994 before participating in the server.

[night cloak]

May I ask for the model of your device, @mental oyster?

[mental oyster]

iPhone X, don’t tell me that’s the problem 😭

[night cloak]

No this shouldn’t be a problem at all. May I ask where you’ve installed PUBG MOBILE from?

[mental oyster]

Well the apple store, I’ve thought about deleting and reinstalling but last time it was my phone so I’m thinking it’s the same thing this time

[night cloak]

I’d try the following:

Routine repair. ( this is done from your login screen).
Re installing PUBG MOBILE.
Trying a different internet connection and or a DNS changer.
Restarting your device.

[mental oyster]

NO WAY I did the repair thing and it worked! Tysm ☺️

It was difficult since it didn’t even give me time to do it haha but ty!

[night cloak]

You’re most welcome! Now you can enjoy a soon to be chicken dinner! Good luck and have a great rest of your day/night.

[mental oyster]

Aw you too! ☺️

[night cloak]

Hey

I am VTEN and I want to say sorry for all I have caused. I won't behave like now. God bless y'all

[cobalt lion]

hi why i get invalid report to this video in report website https://youtu.be/hip4OkgQIEE whats the wrong i did ?

[hollow heart]

I will pay back anyone if anyone can lend me 2500 uc becuz I won't get money until next month . Can any help me .? I will pay back next month when I get my money DM ME PLS

[night cloak]

Are you able to share a screenshot?

[night cloak]

Please no begging within this server. I highly recommend reading through #735483472432594994 before participating.

[hollow heart]

Yes I am sorry

But I will anything for it

[night cloak]

If that’s the case I suggest working. You may move channel now, thank you.

[cobalt lion]

third one

[night cloak]

I believe it was marked invalid due to only have 12 seconds of footage. The clip needs to be at least 2 minutes.

[cobalt lion]

I eidt it cuz they say not exceed 2 min ☹️ and there are 19secod video in list and they accept it ☹️

[night cloak]

Op, sorry I miss read. I’m unsure of why it’s been marked invalid.

[cobalt lion]

he got mythic fashion 😐 and more than 21 upgrade weapons 😑 and more and more

[fleet wadi]

Can INDIANS register for PMCO

[night cloak]

No.

[fleet wadi]

Why

[night cloak]

Please refer to this message, @fleet wadi.

[storm flume]

Please do not use languages other than English, @shut hawk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shut hawk]

I have a problem that I want to solve

[night cloak]

Hello! I hope you’re having a great day/night. Kindly state your issue otherwise I’m unable to assist you, thank you.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @surreal zinc.

[weak siren]

Is there a pubmobile game administrator here?Do I need to ask them or him a question?

[night cloak]

You can find them in-game through the customer service section.

[weak siren]

thanks

[potent sandal]

Why can't I see the purchase currency of my own region

Some other currency showing up and don't even know which is this

[night cloak]

This does not matter. I have USD current when I live thousands of miles away. You can see the purchase price by clicking on the yellow and it’ll pop up in your currency.

[potent sandal]

When I did it showed HKdollar

Can't I see in ruppee

[heavy vortex]

Game is banned in India. 😵‍💫

[potent sandal]

@heavy vortex I mean Pakistani rupees

[potent sandal]

Well ! Anyone gonna tell what can I do to correct this issue

[feral forge]

Where do you reside, @potent sandal?

[potent sandal]

Pakistan

[feral forge]

And where did you download the game from, @potent sandal?

[potent sandal]

@feral forge Google play store

Before I've bought many times, it was just fine but now been 2,3 days it's like this

[night cloak]

Should I change my server to the lowest ms or?

[feral forge]

Are you using a VPN?

[night cloak]

That would be wise for a better gaming experience, yes.

[narrow wing]

Can pubg find che4ting player with old nickname? without ID number. I have a video of old seasons.

@feral forge

[night cloak]

You’ll need to provide this information if you’re reporting through this link.

https://bit.ly/3uDSJZv.

[narrow wing]

just reply my question.

[night cloak]

No advertising anywhere within this server, thank you.

[narrow wing]

i dont need a link.

[golden lion]

I am unable to unlink my facebook account from 7 September

🙁

[night cloak]

No they cannot. When reporting you need to provide this information yourself.

[golden lion]

I tried everything

On last day it says client version error unlink failed 😭

🥲

Please tell developers to fix it as soon as possible 🙏

[night cloak]

And you’ve been answered on multiple occasions by members of the community, discord moderators and the community team. You seem to speak English just fine. I’ll redirect you to this message again.

<#887111880534024272 message>.

[golden lion]

But if that error doesn't fix then

My account will never migrate

😭😭

I don't want to lose my account

[night cloak]

We cannot assist you in this regard. Thank you for your understanding.

[tidal adder]

Pubg is not fair game, it’s all about

10%skills 30% device and 60% ping.,
As my experience. I play from Australia used grind bloody 4-5 hrs a day, always died on desync hard to play with 20ms and 40ms no matter how much you practice as I am always playing on 120-130ms. I don’t why our gov don’t banned this game should be banned this game. As there is lot of dollar wasting for nothing on return,,, we don’t want 20ms but at least 60ms to play decent match but unfortunately we don’t get good ping neither Asia nor Na nor any other server. It is so sad for paradox South Asia pmpl player, I know they can’t give their 100% due to ping issue.

Pub g can give half of indo server here if they want but they are not giving Damm. So I feel truly from my deep down part of heart pubg should be 200% banned in our country.

Can some pass this message to pub G team. Lol…

[heavy vortex]

You can through #old

[tidal adder]

No one give damm dude

[potent sandal]

@feral forge I'm not

[celest shadow]

Please check your Google account's country and profiles under Google Play Store > Settings > General > Account and device preferences.

[tidal bramble]

Pubg support is too bad😪

[vague heron]

How to get unbanned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague heron.

[odd cave]

How to get private cheer park card?

[celest shadow]

You can purchase one from the Shop > Treasures.

[odd cave]

Goona ask that anyway thanks 👍

[flat meteor]

How can I unlink email?

[celest shadow]

You cannot unlink your e-mail address or phone number at the moment.

[hollow heart]

There is no tournament available I check but all were past my sleeping time 😭

[broken sluice]

Why did I not get the frame? 😭

@celest shadow

[hollow heart]

No more way to earn uc ?

[celest shadow]

I am afraid there is nothing that we can do to help.

[noble cloak]

how to get unbanned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble cloak.

[hollow heart]

Damn

🥲

[celest shadow]

If you fail to get items that are Legendary or above 70 times in a row, only then you will receive the frame.

[broken sluice]

So that means the counter reseted because I got a legendary. But the others didn't reset because I didn't get a mythic yet?

[celest shadow]

Correct.

[patent kiln]

I completed both missions but I could collect only 125 points, it should be 250. But got only 125.why is that?

[mortal apex]

Feel free to report it in #old.

[night cloak]

Which 2 missions did you complete? You’ve claimed them both.

[mortal apex]

Could be a visual bug, try to restart later on and see if the issue persists.

[tribal echo]

The following account has been banned for using an emulator when they weren’t.

User ID 51311180736
Country UK
Device iPad Pro 11” 2nd Gen
Internet wifi
Please look into reinstating this account. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal echo.

[worn jay]

Please help me, I want to change my region.

[patent kiln]

12 arena kills, both the missions are same right. So it shows completed for both. But the collected points are only 125

Got it, if see weekly wise mission this mission shows only one time. But if I see by type it shows 2 times in separate types.

[heavy bane]

How do I fix vehicle sounds not working in Training?

[swift harness]

Yo , i have saw a lot of gfx tools that make fps better , i just wanna ask is it ok to use gfx tools or something ?
I just wanna make sure that it's allowed
I don't wanna get banned 😂😂♥️

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @swift harness.

[swift harness]

Thank god i didn't use it 😂 😂 😂

[west vapor]

seems like its the same exact mission in two categories. would only be fair to be able to collect it once.

[fallen zinc]

#questions

Пропал интернет,я был в режиме метро рояль на первой локации,появился интернет спустя минут 20,захожу,а вся экипировка пропала,6 шлем стальной фронт,6 бронижилет,МК14 Высшего качества с топ обвесами,и подстволка... Есть скрины экипировки,надеюсь на помощь, пожалуйста...

[night cloak]

Unfortunately, Metro Royale items are not recoverable - no matter the reason.

[west vapor]

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late pumice.

[fallen zinc]

The Internet disappeared, I was in metro mode at the first location, the Internet appeared after about 20 minutes, I went in, and all the equipment was gone, 6 helmet steel front, 6 bulletproof vest, MK14 of the highest quality with top body kits, and a barrel ... There are screenshots of equipment, hope for help please ...

[night cloak]

@fallen zinc Unfortunately, Metro Royale items are not recoverable - no matter the reason.

[velvet bone]

My account is ace in fpp squad lvl 41 and it showing not ranked ?

[storm flume]

Please refer to subpoint(s) 3.14 in #faq for further information, @velvet bone.

[manic ridge]

The hell is this for a response

Literally said nothing in regards to the one thing I asked

PUBGM support is sooo good

Just copy and paste

One who’d have thought my question was quite good since game for peace has 90 fps on HDR for iPad Pro

Yet global doesn’t

[pallid briar]

You may refer to the middle paragraph of their response. More devices will be added soon and we request you to stay tuned. Feel free to leave your feedback in #old.

[night cloak]

And it stopped working…. It’s getting really annoying

[potent lark]

i got banned from pubg for no reason can you help me pls

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent lark.

[jovial ocean]

@polar marsh hello
i have problem with my account
when i try to sign in my. account with email
(authentication failed please log in again
when i try again this message come again
when i try to log in by activation code
the code dont come to my email
how can i solve this problem

[pallid briar]

The authentication failed notice usually appear when the credentials you have used are incorrect, either your e-mail address/password or both. Please make sure that you are using the correct e-mail and also the password is correct, @jovial ocean.

[jovial ocean]

@pallid briar iam sure that all data is correct

look for second problem
why the verification code dont come to the email to log in

[pallid briar]

Please check your spam folders too if you haven't already. Otherwise you may wait patiently for it to arrive or try again.

[jovial ocean]

i do that
but no found any messages

the problen that i dont have any way to log in because the thief has changed the data
iam have one way
email or number but the code dont come
and i have try for one week
but come useless
Are my acc was lost forever
i dont have second account

[tired fractal]

Please note that you can only receive a verification code twice a day.

[jovial ocean]

i know that
but no code come i try many

[pallid briar]

You may contact the customer service in-game for further assistance in that case, @jovial ocean.

[jovial ocean]

iam cant log in my acc because this problem

[velvet bone]

My account is ace in fpp squad lvl 41 and it showing not ranked ?

[tired fractal]

You can contact the customer service from the main menu without needing to login.

[vagrant tulip]

It doesn’t

[potent fractal]

@cyan citrus hey much thanks for your help, FAQ 4.3 resolved my issue.

[jagged pilot]

Hello. Arab technical support where?

[vagrant tulip]

90fps isn’t available for hdr even for gfp

[pallid briar]

You can state your issue in English here. To get support in Arabic, please join the MENA regional server from subpoint 3.1 in #735483472432594994.

[jagged pilot]

My account has been deleted by mistake

[vivid comet]

Can Bgmi Players play with global players?

[pallid briar]

No.

[pallid briar]

Unfortunately we are unable to help you in that regard. Please contact the customer service in-game for further assistance.

[jagged pilot]

Is there an Arabic server?

[pallid briar]

Yes, you can join the MENA regional server from subpoint 3.1 in #735483472432594994 as I suggested.

[jagged pilot]

How can I join?

[pallid briar]

Click on the blue text in #735483472432594994 3.1 and join the MENA server. But they should not be able to help you with account related issues.

[jagged pilot]

Im there is the blue text pm

[thick berry]

Hello,

Team Battleground Mobile

My I Was Banned when i was playing tha Game And I Have not Used Any Cheat or Any Abnormal Tool, But Accidentally Speed Glitch Activated and My Account Got Ban . Please Unban My Id, It Was A Game Glitch.

Player Name :- DADDYG
Id :- 5768669241

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick berry.

[fiery seal]

My account was baned