questions

[night cloak]

srry for the ping

[undone crane]

Yes, Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension.

[empty oracle]

When’s infection mode is it after the survive it till dawn

[undone crane]

Yes, it is after

[empty oracle]

When

[undone crane]

I do not have any information regarding this topic, but you can keep an eye on #news.

[flat meteor]

I didn’t understand what you mean. Do you mean there will be 24 hours left tomorrow or just 24 hours left in total now?

[undone crane]

24 hours now

[flat meteor]

Oh thanks 🙏🏻

[dark briar]

where is Survive till Dawn Achievement ??

[normal fox]

where is survive till dawn achievement

[night cloak]

[night cloak]

What is happening? the game loading became so long, when i trying to join cheer park it says match server did not respond

[undone crane]

Please try checking your connection.

[night cloak]

Umm... yes it slow

So tell me what to do

Ok a vpn

[undone crane]

we do not reccomend using a vpn, @night cloak.

[night cloak]

Now it even worse

"server did not respond, please return to login page"

[feral forge]

Where do you reside, @night cloak?

[night cloak]

Indonesia

[feral forge]

It has something to do with your internet connection that it cannot connect to the game server, you may refer to subpoint 4.8 in #faq for possible solutions and see if it helps, @night cloak.

[main kernel]

How to fix it please tell me?

https://streamable.com/xk7qh7

[feral forge]

You might be unranked due to a suspicious activity was detected on your account, or that you were reported by other players. You will be ranked again when the investigation period is over.

[brittle lance]

How to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle lance.

[molten ruin]

Unfair banned my account ID 7591465014 Hello my name is shehabzoldyck my account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and solve my problem this is my account ID 7591465014 thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten ruin.

[main kernel]

How to link my account

It’s glitch please help how do this fix . How to link my email plz fix

[night cloak]

Didnt work

Keep saying request time out

[feral forge]

Unable to type in the phone number?

[feral forge]

Have you tried with a different internet connection?

[night cloak]

Also the menu loading takes long

Also the menu loading takes long

[feral forge]

You may also try to set up a DNS to see if it helps, refer to subpoint 4.3 in #faq for further instructions, @night cloak. And if the issue still persists, we recommend you to contact your Internet service provider for further assistance regarding this.

[proven marlin]

what does this do?

do we get a free spin for this?

sorry I don't really understand about this thing

it's new for me

[flat meteor]

How to unban my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat meteor.

[full osprey]

Any idea on this bug

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal fox.

[uncut fog]

#questions
I have never used cheats or any plugins in my entire life. Or an emulator.
As I am in Bangladesh I just turned on the vpn 1.1.1.1 and entered the game and my account got banned for freaking 7 days also my tier got reset. This is outrageous. My ingame id is : 5871964273
Please anyone help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uncut fog.

[drifting jewel]

Investigator Access Role on Discord

[golden hound]

I was unable to transfer my pubg mobile data

Into bgmi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @golden hound.

[golden hound]

I was asking for global inly

Only

Because of your eula police

We can't transfer

Fix it

[heavy vortex]

That is not a problem, there's nothing to fix.

[golden hound]

If we agree your EULA polies we r not able to transfer

I have check many ide

Ide

So the problem is your newly inserted EULA polices

[brave wolf]

Due new European data privacy policy you can't move data outside of Europeon Economic Area.

Pubgm can't change government rules.

[golden hound]

But we didn't fall under this as we r from India

[heavy vortex]

Apparently your account was.

[wicked glen]

Hello, i have been playing Bgmi on iphone since the very first day.
Recently my account got banned in between the match for no reason. There were no 3rd party app running in the background nor did i violate any rules of conduct. I was banned incorrectly, there must be some glitch/ error in the banning system. I request you to kindly review my account and unban it as soon as possible.
Character id :[5327456588]
IGN: ISxAGENT47

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked glen.

[golden hound]

Becz of it {policy} . we didn't able to migrate from pubg mobile into bgmi

Is there any way to avoid EULA

[brave wolf]

Your account in EEA can't move it , That's your mistake when you India why you changed country ? don't wanna argue , what ever you asked answer is same they can't move ur data .

[golden hound]

Also we e not able to talk with CUSTOMER CARE

@brave wolf I have not changed my country bro

But still facing problem

[brave wolf]

show screen shot

[golden hound]

Ok

W8

Happy

[brave wolf]

show settings 🤨 country page ..

also Err screen shot

[golden hound]

Already sent bro

2 nd one

[brave wolf]

i can't see any Error

[golden hound]

What type of error

@brave wolf please can you explain

[brave wolf]

^^

[golden hound]

Sir as I am saying I am not falling under the EULA CATEGORY

but but agreeing it

All people comes into it

I have transfer my old account without agreeing into it

But when I have loged my 2 nd account into pubg and game asked for new polices so I agree it for login purpose

And Thenonwards

I will not abe to transfer it.

I think this explanation is enough

Any mod helps here

[soft tide]

This hack deserves the ban

[warm pilot]

umm hey

like YT channel's get strikes if do something wrong

is there a process for discord aswell?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @warm pilot. We may otherwise have to mute you.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @soft tide. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wide tangle]

Hi pubg mobile I have 1 question please give me 1 account I don't have money to buy account please give me 1 account❤️ ❤️

@lime juniper

[night cloak]

I have a question, survive till dawn event is back but on achivements there are no missions, it shows me no progress bars to be completed, is it a bug?

[high hedge]

Why would they bring back zombie mode w/o enabling achievements ?

[night cloak]

Idk that's why i was wondering too

[pallid briar]

I believe the achievement has been removed/expired already which is why you can't do them anymore. But you can see your previous progress when the achievement was there, @night cloak.

[pallid briar]

Feel free to create your own account. Trading/sharing accounts is against the terms of service of PUBG MOBILE.

[wide tangle]

I have my own account I like have 1 kill measage acount

[pallid briar]

That's great. You can keep playing that account and get some items on it.

[grave linden]

I’m waiting for new character in game and saving character voucher. Is there any leak related to new character lunch in game (global vr.) ??

[ionic slate]

Hey i got premuim crate coupons in my inbox, i am unable to use them at the moment because pubg has replaced the crates in the shop, i got a question, shouldnt i be able to ask for a replacement for those 7 coupons i have in my inbox, its really unfair to have it just sitting there, i request a replacement for those items, can i get that?

[feral forge]

It is intentional for some of the regions. Feel free to leave your feedback to the game in #old.

[feral forge]

No information in this regard.

What is the issue?

[fossil flare]

Hello some of this new event emote don't show animation in lobby if not wearing suit like wolf emote show animation even if you not wearing suit but mummy one doesn't and some of emote don't work in cheer park and some do is it bug or they are supposed to be like this? These are not X suit why made imp to wear suit to have animation of emotes if it's not bug..

Example :- https://youtu.be/slKGvy7wC_Q

[cyan citrus]

This might be because of the following reason, @fossil flare. If you believe this is not satisfactory, you may report the issue through #old in compliance with channel's pinned instructions.

[left siren]

Pubg mobile was running on 1.6.5 update? Or 1.6.0?

[cyan citrus]

Could you please elaborate, @left siren?

[night cloak]

I have a question and I hope to find an answer why the galaxy s20 fe does not support 90 FPS even though the phone has a refresh rate of 120 Hz And is it will the phone support 90 FBS in the future? or not

[left siren]

What is the latest version of pubg mobile global

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS support for that particular device, @night cloak. Please feel free to report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

The latest version for PUBG MOBILE is: 1.6.0.15539.

[vocal coyote]

Ho

My account can be fixed

[cyan citrus]

Please add more details about the issue you're facing with your account, @vocal coyote.

[night cloak]

I have a question Numeric User Identification it's mean my id in the pubg ? or what ?

[cyan citrus]

Correct, @night cloak. That means your Game ID. You may find that when you open your profile.

[night cloak]

thx

[cyan citrus]

My pleasure, @night cloak!

[static crypt]

How many time you add map whit so many bug fix every bug in the game

[pallid briar]

You can report the bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @static crypt. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Are there achievements for new Survive till down ?? Are they hidden ??

No achievements, sadly.

[cloud geode]

Hello

i have a fix

[pallid briar]

Hey! Please elaborate your issue.

[cinder basin]

Why can't I send messages in #900898436377870357 the thread?

It says no permission to send messages, is that intentional?

[rotund jackal]

But my ping 140-200 hay tu issue solve krain plz

[nova marsh]

@pallid briar hi sir..hope you doing well

[pallid briar]

Please use #discord instead.

[pallid briar]

Hello and likewise! Do you require any assistance?

[cinder basin]

Okay thanks!

[dreamy fjord]

I forgot my email addres

[pallid briar]

Please do not use languages other than English, @rotund jackal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

Could you please elaborate your concerns?

[outer idol]

My regional rank is showing unranked for reginal titles how to fix that issue

[dreamy fjord]

I have old pubg mobile account and when i was young i linked email addres and now i dont remember it

[pallid briar]

Could you please provide a screenshot?

[pallid briar]

Search for the keyword PUBG MOBILE using the search feature on all the possible Gmail accounts. You will be able to find the confirmation mail that indicates your e-mail address being successfully linked. Please remember that remembering your credentials is your own responsibility.

[nova marsh]

@pallid briar please...i asked you yesterday....for changing my region.....i was i' turkey before 3 mounths ..now i m in morocco....but still 142 days for change the region....is ther any way to change it....i hope you helping me

[dreamy fjord]

I searched a few minutes ago but could not find it

[pallid briar]

I believe I already had responded. You need to wait for the cooldown to end. There is no other way but to wait for it to end.

[nova marsh]

Its not fair....i need to to have my duo wins hashtag in my contry not region....big problem

[pallid briar]

Unfortunately, we are unable to assist you in this regard. As I said, remembering your credentials is your own responsibility. Please be more aware in the future.

[dreamy fjord]

Can you help me to unlink it i will change the email witch im using for my work

[pallid briar]

Feel free to leave your thoughts in #old. Sadly, you have to wait for the cooldown to end.

[pallid briar]

Unfortunately, you cannot change your email manually as of now. Please contact the customer service in-game for further assistance.

[dreamy fjord]

I cant do anything in customer service in-game

[pallid briar]

Sadly, we are unable to assist you with account related issues. Please refer to subpoint 5.4 in #faq for further assistance.

[cloud geode]

i want back acc

[pallid briar]

Please contact the customer service in-game for further assistance, @cloud geode.

[night cloak]

Now can complete old survive till dawn achievments?

[meager pumice]

All talent championship starts 18:00 cet?@pallid briar

[pallid briar]

You cannot do those any more since they are no longer available.

[subtle cedar]

Help my game keep crashing in the start my phone is redmi note 10s

[pallid briar]

You can check from the Matches section for yourself.

[meager pumice]

Oke tnx

[pallid briar]

Please refer to subpoint 4.6, 4.7 in #faq for further assistance.

[subtle cedar]

You mean 4.5?

Because there is nothing useful in 4.6 or 4.7

[pallid briar]

Yes, I mixed them together but hopefully that helps.

[subtle cedar]

I know that I have to reinstall the game but I don't want to I'm too lazy to bring back my settings lol

[pallid briar]

You can upload your settings to the in-game cloud, for example the sensitivity, and you can save your layout too.

[subtle cedar]

Well I can't because the game keep crashing when I start the game.

[pallid briar]

Try the other possible solutions first. Otherwise you may have you reinstall or repair your game.

[undone bronze]

Guys anyone Know whom to contact for PUBG PARTNER title! If we meet the requirements?

[night cloak]

Bring back Survive Till Dawn achivements! It's kinda nonsense and useless to bring back the mode without activating the achivements

[pallid briar]

You may refer to this pinned message, @undone bronze:
#questions message

[pallid briar]

Feel free to leave your feedback in #old instead.

[heavy vortex]

what will this frame dismantle into

[heady pier]

Hey I have an issue. I'm ranked 800 on Europe but sometimes it shows I'm ranked 800 and sometimes I'm unranked, is that a glitch or what?

[cyan citrus]

Please share a screenshot of your ranking interface, @heady pier.

[cloud geode]

i cant Loing acc To Contact

[cyan citrus]

You can do it through login menu, @cloud geode. Refer to #faq sub point 5.4 for further instructions on how to contact the customer service.

[tame ledge]

Hi, I have an question about my unfair banned account that is stolen and didn’t got any help from CS. How can I be sure that the hacker will not login after 10 years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame ledge.

[heady pier]

Sometimes it's ranked and sometimes unranked. Is PUBG kidding with me?

[cyan citrus]

Please share a screenshot of the global ranking interface, @heady pier.

[heady pier]

I don't want to share it in public

[cyan citrus]

I'm unable to help you if you can't share that, @heady pier. Feel free to contact customer service in-game for further assistance.

Please do not edit the picture or share your in-game user identification, @heady pier.

[heady pier]

Ok thanks I'll keep it like this

[cyan citrus]

As you want, @heady pier. Feel free to contact the customer service for further assistance.

[cloud geode]

Who is name my fix to contac ?

[cyan citrus]

Please state your concern more properly, @cloud geode. I'm unable to understand you.

[thin island]

Good evening, dear developers. IN APRIL SOMEONE (I DON'T KNOW WHO) LOG INTO MY ACCOUNT AND LINKED HIS ACCOUNT. A PERSON BINDED HIS ICLOUD and hacked my mail. Further, I could not do anything, I tried to contact him, but to no avail. My account is game center. The attacker has access to my mail, unfortunately I cannot restore it in any way, and he also linked his icloud. From the very beginning of the appearance of this account, I was its owner, I have invested a lot of money and effort here. I hope that you, dear support, will help me solve this problem. I will gladly provide all documents, screenshots, etc.
I will attach my very first uc cash top-up and the most recent

[night cloak]

Someone pls explain how these work

[polar crystal]

"You did not consent to the transfer of your data outside the EEA. Unfortunately we are unable to provide PUBG mobile to you at this time. Do you want to reconsider?" Please solve my problem as soon as possible, because my account is in great need. Thank you. ID:5677784107

[desert pumice]

hello, my picture (camera) is twitching, especially in files, the phone is new, I don’t know what this is, please help me figure out this problem)

phone poco x3 pro

maybe someone had this

impossible to play (

[plush bough]

Im lost my account

Help

[cyan citrus]

Hello! That is unfortunate that your account has been compromised. Please contact customer support in-game for further assistance in this regard.

[storm flume]

Please contact the customer service for further assistance, @polar crystal. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Ping is always high despite the speed of the Internet, what is the solution?

[cyan citrus]

Please add more details about the issue you're facing with your account.

[plush bough]

I'm lost my Account

[polar crystal]

@storm flume Tell me how to contact customer service

[cyan citrus]

Please add more details to better understand your concern.

[cyan citrus]

You can do it through in-game. Refer to #faq sub point 5.4 for further instructions on how to contact the customer service.

[night cloak]

@cyan citrus hey I have a question

[cyan citrus]

Please state your concern, @night cloak.

[plush bough]

Anyone hack my Facebook Account and do unusual activity and disabled my Facebook account please help

[cyan citrus]

Do you have any other social media account linked that you can use to access the game, @plush bough?

[plush bough]

No

[night cloak]

My pubg account is linked to my Apple. That is my iCloud right @cyan citrus

[plush bough]

If I have any other login account

[night cloak]

Because I might get a new iPhone and I don’t wanna lose the account:3

[polar crystal]

Hello, I am facing a problem with my account when logging in, which is as follows: You did not consent to the transfer of your data outside the European Economic Area. please solve my problem please

[plush bough]

I will fixed my problem

[polar crystal]

Hello, I am facing a problem with my account when logging in, which is as follows: You did not consent to the transfer of your data outside the European Economic Area. please solve my problem please

[cyan citrus]

Feel free to contact Facebook customer service for further assistance.

https://www.facebook.com/help.

[cyan citrus]

You should not lose it if it is already linked to an Apple account.

[cyan citrus]

You have already been answered. Please contact customer support in-game for further assistance.

[chrome lily]

Hello

I have this problem

When I kick ok

I restarted the game

And it pops up again in my page

I keep pressing ok and it still show up

[cyan citrus]

Hello! That is unfortunate that you have trouble getting into the game. Could you please mention your device, @chrome lily?

[chrome lily]

Ipad 6th generation

I can show you a video? @cyan citrus

It keeps popping me this thing

[cyan citrus]

Got it! Thank you, @chrome lily . Please try to follow my steps. Go to your device settings > General > Background App Refresh and turn it off. If it is already turned off, turn it on then turn off again. Restart your device and see if it will make any difference. If the issue is persistent, you may also try to toggle that option from off to on.

[chrome lily]

Ok

Doesn’t work @cyan citrus

Still have this

[cyan citrus]

Did you restart your device, @chrome lily?

[chrome lily]

Yeah

[cyan citrus]

Could you please toggle that option from off to on and then try again, @chrome lily? Also, do the same for just PUBG MOBILE.

[desert pumice]

hello, my picture (camera) is twitching, especially in files, the phone is new, I don’t know what this is, please help me figure out this problem)

[chrome lily]

What option

[desert pumice]

phone poco x3 pro

impossible to play (

maybe someone had this

[cyan citrus]

You have already been answered multiple times, @desert pumice. If you have a video recording of the issue after changing your Touch Response settings, please share it here. You can also report the issue through #old in compliance with channel's pinned instructions. Now, move to #chat.

[chrome lily]

?

[cyan citrus]

Background App Refresh for PUBG MOBILE, @chrome lily.

[chrome lily]

Still doesn’t work

It’s my space?

or idk

[desert pumice]

I reported in 2 topics and no one answered me

[cyan citrus]

Please try to Offload PUBG MOBILE one time.

[chrome lily]

How to offload

[rose eagle]

I have a question, survive till dawn event is back but on achivements there are no missions, it shows me no progress bars to be completed, is it a bug?

[cyan citrus]

#old channel is just to record your issues and you will most probably not get an answer. For your issue, it is highly likely that this is a device issue, as nothing seem to work for you. Feel free to do a device reset or contact your device manufacturer.

[cyan citrus]

Go to your device settings > iPAD storage > Tap PUBG MOBILE > Tap ''Offload App''.

[chrome lily]

If i offload I will have to do everything again in the game settings?

[cyan citrus]

I don't think so, @chrome lily. I will recommend you to use that option at your own risk.

[desert pumice]

this is not a problem with the game device, because everything is fine, the rest of the games works fine, only pubg mobile lags

[plush bough]

I'm not any response from facebook

[desert pumice]

and if i want to play without game turbo what should i do?

[rose eagle]

?

[cyan citrus]

We are unable to help you any further in this regard.

[plush bough]

See this

I will be sad

[cyan citrus]

You cannot recover an account that has been disabled for more than 30 days, @plush bough. Feel free to contact customer service in-game or feel free to create a new account. We are unable to help you any further in this regard.

[plush bough]

New account

😠😠

No help for user

[golden lion]

😞

I also want to unlink Facebook from Pubg

But it shows error

From 2 months

And they are not helping cuz I m Indian

🙁

[rose eagle]

@cyan citrus bro !

[plush bough]

This is real

[cyan citrus]

Go to your device settings > Special features > Game Turbo > Tap on settings > Disable Game Turbo.

[plush bough]

Problem

[desert pumice]

Well, the problem remains, what should I do?

[cyan citrus]

If you're located in India, we are unable to help you in any way. The game is currently restricted in your region.

[cyan citrus]

You have already been answered multiple times. If you keep this incessant behavior, we will be forced to mute you.

[desert pumice]

Understand you this is a problem in your game and not in your phone!

[desert pumice]

your answers didn't help me

[rose eagle]

Anyone answer I have a question, survive till dawn event is back but on achivements there are no missions, it shows me no progress bars to be completed, is it a bug?

I want to complete achievements

[heavy vortex]

No it is not a bug.

The survive till dawn achievements were removed some updates ago.

[plush bough]

Why you delete my chats

[chrome lily]

It worked @cyan citrus thanks so much when i offload the app I can play now

[cyan citrus]

You have already been answered, @plush bough. Please avoid cluttering the support channel and move to #chat.

[rose eagle]

They removed for no reasons 💀

[cyan citrus]

My pleasure! Please do come back again, should you have any further questions.

[plush bough]

I'm not getting any type of solution

Please give any solution

[desert pumice]

maybe that's the problem?

[celest shadow]

Please be advised that we are unable to assist you with in-game account issues through the community in any way, @plush bough. You can contact the in-game customer service and the support of your social media account in question for further assistance. Thank you for your understanding.

[wicked heron]

Hi

[plush bough]

Please help

[flat meteor]

What a pathetic

[torn leaf]

Please help id 5235596286

My account was banned without any reason, and the reason for the ban is that I am playing through an emulator and I am playing through a fnix emulator. Is this a violation, knowing that all people play through the emulator and do not face any of these problems, please reconsider the issue and restore my account and full authority Knowing that I am playing on the live broadcast, and this thing is very bad for the viewers. Please look into the matter and retrieve my account. Thank you, knowing that I will publish the video, which indicates that my account was banned without any reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn leaf.

[night cloak]

When will team death match ranked become available?

It’s currently locked

[cyan citrus]

No information in this regard, @night cloak. Please keep an eye on #news for future announcements.

[night cloak]

Will I still level up by playing it?

I’m level 18 atm

[cyan citrus]

Yes, @night cloak.

[night cloak]

bgmi players can complete STD achievement not we, why?

[clever drift]

@cyan citrus hii

You are a moderator right ?

[wicked heron]

There has been a clear error in my account. Please someone solve the problem, please

[clever drift]

Can you please join my duo VC ?? @cyan citrus

[cyan citrus]

Please take such queries to #discord, @clever drift. This channel is reserved for PUBG MOBILE-related queries.

[clever drift]

@cyan citrus yes it is about pubg mobile only

[wicked heron]

Bunk. A hacker stole my account, I don't know how, but he promised to block the account and I can't do anything

[cyan citrus]

You can state your issue here.

[wicked heron]

I have a hacker who stole my account and changed the entire account data and I can no longer retrieve the account and the hacker stole the account in order to ban my account for PUBG Mobile. He is a person from Syria who lives in Turkey and steals the accounts of all people. After stealing the accounts, he asks them for a sum of money to pay his bill. In his own commercial record, please hold him accountable and recover my account. Thank you

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @wicked heron. We are unable to help you with compromised accounts through the community.

[wicked heron]

How do I contact them?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how to contact PUBG MOBILE's customer service, @wicked heron.

[cloud geode]

Name my fix ?

[cyan citrus]

You may try to contact customer service as mentioned earlier, @cloud geode.

[night cloak]

So do you guys not care about being abusing the under the map glitch in metro?

[cloud geode]

Ok But Contact Custmer i Cant select My Fix

[night cloak]

I've had the same guy kill me 4 times when he's under the map. Each time he's been reported. Have even sent pictures and videos of him doing it. Still nothing has been done

[cyan citrus]

Please add more details about the issue you're facing.

[night cloak]

Can't send the 2 minute video on here

[cyan citrus]

You can contact the customer service from the login menu. Tap on that Help option.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

I have......... even reported him with reddit forums, email, in game when killed and in game through help

[cloud geode]

@cyan citrus

is Not My Fix

[cyan citrus]

Such behavior cannot be reported through the community forum, @night cloak. Feel free to report the player through in-game report feature and report that bug through #old in compliance with channel's pinned instructions.

[night cloak]

All I heard there was "go ahead and uninstall."

[snow hemlock]

hello i need help can someone help me

[cyan citrus]

You may need to select the relevant options available during your query to connect to a customer service representative. One example of such is Account Related Issues. Again, this issue is not something we can help with. Please record your issue with customer service and wait patiently for a response.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @snow hemlock. Remember to read through #faq before asking questions in the support channels.

[snow hemlock]

i have problem i can't start any game they take 5 min and no game please can help me

[cyan citrus]

Unfortunately, matchmaking is not something we can help with, @snow hemlock. That's totally dependent on the players' activity in specific server, game mode and perspective.

[cloud geode]

i selecet Accoubt Related Issuse but is Not My Fix And New Conversaiton

[night cloak]

If game isn't started at 2 minutes leave q and start again. It gets stuck at times. Been having the issue for a while and they have told me no fix is available atm

[broken sluice]

Can I give my friend the rename card I have in my inventory?

[cyan citrus]

Could you please share a screenshot of the last response? Please try to not skip options and select the options that are available during your query.

[celest shadow]

This is not possible.

[night cloak]

@cyan citrus sorry for getting frustrated. This guys been doing that crap for 2 weeks now

[broken sluice]

Ok thank you

[cloud geode]

I not skip but is Not My Fix

Who Name My Fix ?

[cyan citrus]

We are unable to help you any further in this regard, @cloud geode. Please wait patiently for a response from the customer service. Now, I would suggest you to please move to #chat.

[pliant hatch]

@cyan citrus game too much freezing

Survive till down after 3 min game was freezing

[cyan citrus]

Please try to do a Routine Repair of the game and restart your device one time, @pliant hatch.

[night cloak]

On metro royale after playing the 3rd map and selecting another map there is issues. It tends to send you back to 3rd map solo vs squad

[iron haven]

Hi

Please help me

My account haked

The thief has a third link

So I want to undo the third link

[night cloak]

One message removed from a suspended account.

[iron haven]

So I need to talk with moderator now

[cyan citrus]

Please try to do a Routine Repair of the game one time. If the issue is persistent, please use #old to report such issues. Make sure the include the details pinned in that channel.

[cyan citrus]

Please contact customer support in-game for further assistance.

[iron haven]

I tooked them.but they don't help me

They said to my contact customer support in email

In email said contact customer support in game

[cyan citrus]

As we only provide community support through this platform, we are therefore help players with compromised accounts, @iron haven. For such account related issues, only customer service can help you.

[zealous raft]

@cloud geode tell your problem here

[iron haven]

Ok can you explain how I contact customer support?? @cyan citrus

[cloud geode]

@lime juniper

[zealous raft]

Nvm, they can't help in this, contact customer support @cloud geode

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how to contact the customer service.

[iron haven]

Ok thanks

[cyan citrus]

My pleasure, @iron haven!

[zealous raft]

https://media.discordapp.net/attachments/901154627242831892/901157350965137508/2021_10_18_00_20_34.jpg

@cyan citrus this guy wants to stop his account from getting deleted, how to stop it?

@heavy vortex hm?

[cyan citrus]

He has already been answered multiple times, @zealous raft. This is an issue that we cannot help with in any way. He can contact the customer service in-game for further assistance.

[zealous raft]

Oh

Welp

Thanks

[dense kraken]

Where do i report a player that's using glitches in PUBG?

[night cloak]

How do I change my name

[cyan citrus]

Such behavior should be reported through in-game report feature.

[desert pumice]

Listen, when I turn off the gyroscope, everything is fine, but when I turn it on again, the camera jerks, what's the problem?

[cyan citrus]

You can change your name once per day by using a rename card.

[desert pumice]

used to playing with a gyroscope

[night cloak]

Where do I find/buy them?

[mortal seal]

how and why i was banned on my account, there is no reason i play only on mobile and i do not use or program to improve my game, it is the 2nd time i have been banned when updating the game. Please could you be returning the answer to me, on this account I have already spent a good amount of money.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal seal.

[night cloak]

Can’t see it in shop

[cyan citrus]

You can purchase rename cards through in-game shop > Treasures.

[desert pumice]

Report

[night cloak]

Found it thanks buddy 👍

[ionic slate]

Hey can players use this app called 90 fps to unlock the 90 fps feature on pubg

[night cloak]

Apologies for my million questions haha

Still trying to get to grips with the game lol

[cyan citrus]

Such third-party applications are not allowed and will result in an account suspension.

[desert pumice]

Listen, when I turn off the gyroscope, everything is fine, but when I turn it on again, the camera jerks, what's the problem?

used to playing with a gyroscope

[ionic slate]

Oh okay thanks for letting me know i was about to download one

[desert pumice]

but why ??

[proven pilot]

@cyan citrus this is what am saying I shot him twice in his head n there was no damage done I didn’t even get a hit marker I just saw the blood

[cyan citrus]

My pleasure!

[cyan citrus]

Please report such issues through #old in compliance with channel's pinned instructions.

[languid gust]

please remove if this doesn’t count as support but I was wondering what time zone all talent uses?

[feral forge]

The time that you can see in the schedule should be according to your own local timezone.

[languid gust]

great thanks

[rotund jackal]

I have ping issues my ping is close to 200 but my internet speed is very good plz solve the problem

[cyan citrus]

This is not something we can help with, @rotund jackal. In-game latency is totally dependent on the server you're currently playing in.

[rotund jackal]

Iam playing europe server
Iam asking my friends he is saying my ping is close to 30 but my ping is not close to 30

[cyan citrus]

You may try to switch to another network connection, @rotund jackal. Again, this is not something we can help with.

[rotund jackal]

Iam changing a network and also change the server but didn't work
Iam from Pakistan

[cyan citrus]

You may try to contact customer service in-game for further assistance, @rotund jackal. Unfortunately, we cannot help you any further in this regard.

[rotund jackal]

I will try to make video then I will show u in video

[cyan citrus]

You may consider blocking the user or report him to Discord, @night cloak. In future, please use #discord for such issues.

[hidden slate]

Pls lend some CHEATENGINE to BGMI..there are so much Hackers there..

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hidden slate.

[indigo sun]

@cyan citrus can you mention daniel pubg esport

[cyan citrus]

What does it concern, @indigo sun?

[rotund jackal]

Plz solve the ping issues

[rotund jackal]

Plz solve it
My humble request plz plz

Okay

[cyan citrus]

You can block the user, @night cloak. Unfortunately, we are unable to handle matters outside this Discord server, unless there are severe violations.

[cyan citrus]

You may provide your feedback through #old in compliance with channel's pinned instructions. Again, this is not something we can help with.

[knotty granite]

😆

[iron haven]

My account has pan for what? Any one can delete it?

[knotty granite]

How can I use my avatar? I've been waiting for more than a week 😭😭😭 lol

[iron haven]

My account has looked in the time has pan account

[cyan citrus]

Is your account suspended?

[iron haven]

Yas has pan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron haven.

[sage thunder]

Some guy promoting hacks via facebook in my country. I got his uid and post link. How do I report this

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sage thunder.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[dense fulcrum]

Hello, PUBG support team, I do not use an emulator, and they tell me in a message that you are using an emulator, and they attended me for 3 days. Is this fair and I do not use anything that violates PUBG’s privacy?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense fulcrum.

[knotty granite]

Hi PUBG help, I was restricted from using third-party images until 10/22/2021 but until now I still can't use images?

[cyan citrus]

Can you please try again at a later time or tomorrow and see if you will still face the same issue, @knotty granite?

[knotty granite]

Is it because I change the image too much, so it's limited? @cyan citrus

[cyan citrus]

Unfortunately, I'm not familiar with that issue, @knotty granite. You may try to contact customer service in-game for further assistance.

[sage thunder]

@cyan citrus i used the link that dyno bot gave ne to report. But it only got group that hack posted. So how I report the hack selling links and his uid

[knotty granite]

Oh tks 😁 @cyan citrus

[alpine flower]

You may also try to set up a DNS to see if it helps, refer to subpoint 4.3 in #faq for further instructions.

[cyan citrus]

Through the community, we only accept reports for cheaters with video evidence, @sage thunder. If you have one, you can report him through the following link, otherwise report him directly through in-game report feature.

https://bit.ly/3uDSJZv.

[cyan citrus]

My pleasure!

[sage thunder]

I have evidence. Ok i'll report him through this link. Thank you

[cyan citrus]

My pleasure, @sage thunder!

[sleek basin]

We need PAYLOAD permanently

[cyan citrus]

Please feel provide your feedback regarding PUBG MOBILE through #old, @sleek basin.

[fierce night]

is the achievement *win matches in zombie mode will be back or no ?

[cyan citrus]

No information in this regard, @fierce night.

[tardy basin]

Can someone please help me help my friend?

[cyan citrus]

Please state your issue and will be more than happy to help you out, @tardy basin.

[tardy basin]

My friend's pubgm account got hacked

And the hacker tried to illegally gain my account

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @tardy basin.

Feel free to contact customer service in-game for further assistance regarding this issue, @night cloak.

[tardy basin]

I was hoping that you could ban my friend's account and get in touch with him via email before the account was taken over

[cyan citrus]

This is not something we can help with and we don't provide assistance for suspended accounts in any way, @tardy basin. Feel free to contact customer service for further assistance.

[tardy basin]

I tried CS in-game. It's just an automated bot that doesn't help

[cyan citrus]

You may need to select the relevant options available during your query to connect to a customer service representative, @tardy basin. One example of such is Account Related Issues.

[tardy basin]

I'll try that. If that doesn't work, I'll be back tomorrow

[night cloak]

@bunk

why is bgmi players can complete survive till dawn achievement? not we global players?

@cyan citrus

[cyan citrus]

PUBG MOBILE is not affiliated with BGMI in any way, @night cloak. Regarding the achievement, you may provide your feedback through #old in compliance with channel's pinned instructions.

[wicked heron]

bunk.

[cyan citrus]

Hello! How can we help you, @wicked heron?

[wicked heron]

Please I want to contact you about something please

[cyan citrus]

You can state your concern here, @wicked heron.

[wicked heron]

Ok

I want to take my case to Turkey and I don't know how to do that

I want to report someone who abuses PUBG Mobile

He hacked my account and I don't know how they did this. It turns out that he is from Syria and currently lives in Turkey

[storm flume]

Please do not use languages other than English, @wicked heron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You have already been answered for the same issue. Please contact customer support as we are unable to help you with compromised accounts.

[night cloak]

Wtf is this

Why do my buttons get moved when I restart the game sometimes

My lay down button is barely visible on the left, but my crouch button completely disappeared

And all the other buttons got pushed around

[cyan citrus]

Please try to do a Routine Repair of the game, @night cloak. May I ask if you have two or multiple devices that you use to play the game?

[night cloak]

1. I already did that

2. I only play on one device

[cyan citrus]

Can you please mention your device, @night cloak?

[night cloak]

iPad Pro 2018 12'9

[cyan citrus]

Could you please try to Offload PUBG MOBILE one time, @night cloak?

[night cloak]

You mean reinstall? I can try later

[cyan citrus]

No, @night cloak. Not completely uninstall. Just try to Offload one time. Go to your device settings > iPAD storage > Tap PUBG MOBILE > Tap ''Offload App''.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Ah, okay. I’ll try after Crew challenge

[cyan citrus]

Please take your time, @night cloak.

[night cloak]

I can t loging in account...so i can t click on customer service 🥲

[cyan citrus]

You can also contact them through the login menu, @night cloak.

[night cloak]

After?

[cyan citrus]

You may select the relevant options available depending on your issue, @night cloak. One of example of such is Account Related Issues. I'm not completely familiar with the process for your issue, unfortunately.

[night cloak]

Bro,my account is deleting and i can t cancel

[cyan citrus]

We are unable to help you with that through the community, @night cloak. Please reach out to the customer service as mentioned earlier.

[rotund jackal]

I am distrub to the ping plz solve the issue

My ping is very high every time plz solve it

[cyan citrus]

You may need to switch to a more stable internet connection, @rotund jackal. Unfortunately, this is not something we can help with.

[exotic axle]

Check dms

[cyan citrus]

You have already been answered, @night cloak. We are unable to help you with this issue in any way. Please contact the customer service.

[rotund jackal]

This page is not for help just time wasting ok it's ur trun that is not good ok thanks for discussion

[shut tree]

hello, pubg mobile not counting my damage after last update. Please help me

[errant venture]

@shut tree Like you see blood but it doesn't actually do damage?

[shut tree]

Yes 🥲

[cyan citrus]

Please report such issues through #old in compliance with channel's pinned instructions, @shut tree.

[lapis phoenix]

Im Daimond II on European server duo
How many points i need to reach counqer

[cyan citrus]

You can check your ranking and overall ranking in global ranking interface, @lapis phoenix. The top 500 players should be around 100-200 points away from top 100 players.

[lapis phoenix]

Is there top 500 list ? How i can see it there's only top 100😅

[cyan citrus]

No, there's isn't top 500 list, @lapis phoenix. From my personal experience, top 500 players should be 100-200 points away from top 100 players.

[lapis phoenix]

Oh ok thx for help ❤

[cyan citrus]

My pleasure, @lapis phoenix!

[cyan citrus]

Please share a screenshot of the regional ranking interface, @night cloak.

Please be advised to not mention the moderator role unless it's an emergency related to this Discord server.

You should receive the title on Monday, @night cloak. Regional rankings refresh every Monday and titles are distributed at the same day.

My pleasure, @night cloak!

[full jungle]

Hello Pubg mobile,
My account was stolen, and no replay from you to help restore my account

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @full jungle.

[full jungle]

There is no replay in-game and my account stolen 😢

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @full jungle. Your patience is highly appreciated while they process your request. Unfortunately, this not something we can help with through the community.

[full jungle]

So where i can go to get help

[cyan citrus]

You have already been answered above, @full jungle. Only in-game customer service can help you in this regard.

[full jungle]

Thank you❤️

[cyan citrus]

My pleasure, @full jungle!

[lavish yarrow]

My account was incorrectly banned multiple times? Every time it says I play with emulator but I play with iPhone 11 and don't even own a computer or keyboard. The first time I was banned, I contacted support and they unbanned my account, but this is getting ridiculous. Please help me understand the situation, thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lavish yarrow.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Nothing that you told me work

I tried and it does not work

And my account where I put a lot of money I have a lot of skins just because I was tricked is going to be deleted?

That's how it seems...

I will come back in a few hours good night

[autumn phoenix]

I have disconnected from the social media (Twitter) and I cannot log in to the other means (Facebook)

I have Royal Pass shipping bills and I've been a member since 2018

PLS some one help me

[night cloak]

@autumn phoenix Do you mean you have lost access to the game?

[autumn phoenix]

yes

[night cloak]

Sad, that means the support cannot help you. What is the issue with Facebook login?

[autumn phoenix]

I can't access it, but I can log in via Twitter, which I disengaged ten days ago

[night cloak]

@night cloak You chose to not transfer your data to China from the basic settings. Unfortunately, the game cannot provide you the service anymore as all the data are being controlled in the region.

@autumn phoenix How can you login if you have disengaged it? Maybe the disengage was not successful.

[autumn phoenix]

I mean, I can log into my Twitter account in case it is re-linked to my account in PUBG

[night cloak]

@autumn phoenix I see what you mean. But sadly, you can no longer access to the game if you cannot access it with Facebook.

[autumn phoenix]

Is there an email I can communicate with? As I have invoices issued by Google Play to charge my account in Buggy, I have pictures of my account from the inside and I have many proofs that prove my ownership of the account, I gave up and I do not want to stay again

Sorry for the spelling mistakes, I'm using a translator for your conversation

[night cloak]

@autumn phoenix I understand that you can verify yourself, but still you cannot access the game account because re-linking requires your input. If you do not have access to the game, you can not request a re-link. You get what I mean?

[hybrid python]

How to check KDR

[night cloak]

@hybrid python Just go to your statistics from your profile to see the kill to death ratio.

[hybrid python]

How

[night cloak]

Tap on your name on top left when you are in the lobby. Then at the right side, just tap on your tier.

[hybrid python]

holy hell 6.12

ty

[night cloak]

No worries.

[hybrid python]

what would be considered as a high kdr

[autumn phoenix]

Is there a solution you recommend? I don't want to give up, three years of toil can't be wasted because of a mistake on my part

[night cloak]

1 and above is high KDR.

@autumn phoenix Unfortunately, no.

[hybrid python]

so 6.12?

[night cloak]

You know the maths.

[hybrid python]

nope

[night cloak]

6.12 is above 1.

[hybrid python]

6.12 is mega high? idfk

[night cloak]

There is nothing like mega high. But it is your choice what do you wish to name your performance.

[hybrid python]

super ultra omega high

[night cloak]

Anything you name it.

[autumn phoenix]

Can you give me a support email to contact, because I paid money and I don't want to lose it

[night cloak]

@autumn phoenix I can yes: [e-mail]

The support email will tell you to contact the in-game support. The in-game support will tell you that they cannot help you.

[hybrid python]

Maybe if you spend more money

[night cloak]

I hope he understood the problem why the customer service cannot help even if they want to.

[hybrid python]

What he do?

[night cloak]

He removed the link between the social media and game's connection. Only he can create the link again, not the customer service.

Because he don't have access to the game anymore, he cannot initiate a link.

[hybrid python]

lol

[autumn phoenix]

I understand what you are saying, but why not help me if you know that the account belongs to me,

[night cloak]

@autumn phoenix How can we help you? I hope you know how the linking process works.

[autumn phoenix]

This is not funny, fragile and frustrating to me, I don't know why such a response is being given!! Is this official support?

[night cloak]

This is not the official support. We are all volunteers here trying yo guide you.

[hybrid python]

Bro, it is not their fault. Just log back into your account and remake the link. It truly isn't hard...

[autumn phoenix]

Thank you for helping me but since you are a volunteer why are you so sure they can't help me I think you were a spokesperson

[night cloak]

@autumn phoenix Because I am an experienced volunteer. I know how the linking works and you are not the first one to face issues like this.

I am trying to save your time. You are free to contact whoever you want.

[autumn phoenix]

Thank you and I'm sorry for talking to you in this way, I think I gave up and will not try to recover my account and delete the game and I will consider this the worst experience for me ever

[night cloak]

@autumn phoenix We all learn from our mistakes. Good luck on choosing whichever game you wish to play from next.

[hybrid python]

fortnite lol xd

[undone crane]

Do you require any assistance?

[hybrid python]

No ty though 😉

[undone crane]

Then please move to #chat, this channel is for the community support of PUBG Mobile.

[hybrid python]

Its a joke bro calm down

[undone crane]

Please move to a different channel.

[hybrid python]

Okay

[drifting crest]

anyone know how many times i say something censored will get me muted?

[undone crane]

I believe it's 3.

[drifting crest]

nope

i said it like 8 times already

it will be my 3rd mute the next time i get muted so

im being careful with what i say

[undone crane]

Then do not bypass. 😂

[drifting crest]

words like ‘block’ and ‘it’

is muted

and ‘kill’ is muted as well

also ‘as’

does it maybe not affect the words that shouldn’t be censored?

[thin spear]

Hey can anyone help me???

[drifting crest]

i use block when i say dont body block me

[worn ice]

I need to report someone and i have a video record of the clip

[wicked heron]

Hi

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @worn ice. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

Hello, @wicked heron and @thin spear. How can we assist you?

[feral forge]

Feel free to share your concern and suggestions to the game in #old.

[wicked heron]

please. I want to remove all social media links from my account except for Facebook

[thin spear]

Umm so my game ain't letting me download anything when I already had things download

And I can't see my clothes or gun skins

[wicked heron]

I have pictures, clips, and figures to prove the correctness of my words. please help me

[feral forge]

You can unlink unwanted social media from your basic settings, what does it concern?

[feral forge]

Where do you reside? And have you tried to perform a routine repair from the login menu of the game or reinstall the game completely?

[wicked heron]

I can't ma'am. My account was hacked by someone who promised the account if I didn't pay him money

[thin spear]

Already did that

[wicked heron]

I currently reside in the Kingdom of Saudi Arabia

[thin spear]

And when I did that I couldn't see my skkns

Skins

[feral forge]

You may contact the in-game customer service for further assistance in this regard. Please know that this is a matter that only they can assist you.

Where do you reside, @thin spear?

[thin spear]

What is that?

[wicked heron]

If I don't do something, I will lose my game forever

[feral forge]

Where are you from, @thin spear?

[thin spear]

Oh united states

America

[feral forge]

You need to contact the in-game customer service for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

Are you able to provide a screenshot or screen recording including your download page in settings, @thin spear?

[undone crane]

Hey! @thin spear You may have to download the resource packs.

[thin spear]

That is the thing... I don't have anything to download

Wait I will send a screen shot

[undone crane]

Do you mind providing a screenshot?

[thin spear]

Send it here or where?

[undone crane]

Yes, you can send it here.

[thin spear]

Ok brb

Alright here u go

And I am able to only play erangel

[feral forge]

It has something to do with your internet connection to the game, you may try to set up a DNS and see if it helps, refer to subpoint 4.3 in #faq for further instructions. Or you may also try with a different internet connection.

[thin spear]

Can you join vc ? And I can try to explain all about

[feral forge]

We do not provide assistance through voice chat, @thin spear.

[thin spear]

No no like for me to tell you what all happened

[feral forge]

You can mention it here instead, @thin spear.

[wicked heron]

The hacker is playing with the special simulator and kind of cheating and he will ban my account forever please do something😭😭😭

[feral forge]

We are unable to assist players with account related issues here on Discord, please do as advised earlier, as only the customer service can assist you with this matter.

[novel solstice]

Who's can i call if i get copy strike from tencent ?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @novel solstice. We may otherwise have to mute you.

[wicked heron]

I don't know anything on Discord or anything. I came looking for help

[feral forge]

You will need to contact the in-game customer service for such matter, you may refer to subpoint 5.4 in #faq for further instructions in this regard.

[thin spear]

Nothing in #faq says anything about what is happening to my game

And I got good internet to play the game

[minor widget]

I can log in with iPhone but when I login with my iPad iOS device my mic doesn’t work why is that can you assist me with this problem I’m in the na server

[feral forge]

Have you tried all the possible solutions as mentioned earlier?

[undone crane]

Where do your Reside?

[minor widget]

Texas

[thin spear]

I don't think that would work tho

[undone crane]

Check for debris in the headphone port on your iPhone, iPad or iPod touch.
Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.
Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection.

[minor widget]

Brand new everything

[undone crane]

Go to Settings > Privacy > Microphone.
Make sure that the app is enabled.
Make sure the app has permission to access your microphone.

[minor widget]

My permission are all on too

[undone crane]

Can you please try this method listed above, @minor widget?

[minor widget]

I’ve already done that

[undone crane]

Maybe you can ask @feral forge.

[feral forge]

It has something to do with your internet connection that it cannot connect to the game server. And therefore, you should try out the possible solutions to your issue as advised above.

[minor widget]

Nadia can you help me plz

[thin spear]

Ok

[feral forge]

Please try to perform a routine repair from the login menu of the game, and if the issue persists, feel free to submit a report regarding the issue through #old, @minor widget.

[minor widget]

Ok

[feral forge]

Where can I use them? There is no redemption store there?
You may submit a report regarding your concern through #old, @cursive pulsar.

[cursive pulsar]

✅

[flat meteor]

I have deleted most of my friends but there moment status still show. How do I clear them?

[thin spear]

@feral forge ok I downloaded it now what

[feral forge]

Are you on Android or iOS?

[feral forge]

You will need some other friends to post some new status to cover up these old status.

[thin spear]

Android.. and it worked so far.. do I have to be connected to it all the time

[feral forge]

You will need it, if your internet connection is unable to connect to the game server, you may use it to download the resources as for now, and see if you can play the game normally without it.

[thin spear]

Okay

[flat meteor]

I think it doesn’t cover up like that. If I scroll down it just keep on updating the old status like in instagram until there are none left

[feral forge]

If that is the case, feel free to share your suggestions and feedback to the game in #old.

[ebon dawn]

@feral forgehello mam my channel got stike from pubg mobile for streaming the game why?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ebon dawn. We may otherwise have to mute you.

[night cloak]

@feral forge hi , I can't see zoombie mode achievement. If I will do zoombie mode achievement, will I be able to see those achievement?

[feral forge]

The achievement was taken down, therefore you will not be able to do or see the achievement. Feel free to share your feedback to the game through #old.

[night cloak]

But other achievements was also taken down.
If we did those achievement, we were able to see them to collect rewards.

It's not same for this achievement?

[feral forge]

If the achievement has been taken down, you will not be able to complete it.

[night cloak]

Sorry but I have done some achievements that were already taken down. Those achievement showed up just to collect rewards.

[feral forge]

Will confirm and let you know.

[night cloak]

Thank u.

[tardy wraith]

When will bonus challenge come

[feral forge]

No information in this regard, @tardy wraith.

[storm wyvern]

Hii

My account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm wyvern.

[spark merlin]

Hi my account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark merlin.

[feral forge]

Hello, @slim relic. Do you require any assistance?

Hello, @night cloak. Could you please be specific which achievement are you referring to, that has been taken down but you can still complete it and collect the rewards? If I did not get you wrong.

[heavy vortex]

😵‍💫

[wicked heron]

😭😭😭

I tried communicating with Discord and from within the game, but I did not receive any help

[pale badge]

When i get my 90 fps in iphone 13 pro max?🙂

[feral forge]

As mentioned before, only the in-game customer service can assist players with account related issues, we are unable to help you here on Discord in any way.

[night cloak]

No information in this regard, yet.

[slim relic]

Hello I want help please I want to report someone who puts a bad ID and a picture and says it's me

I want to update you and send you pictures as evidence of a violation

[night cloak]

[slim relic]

😥 😪 😭

@feral forge can u help me

[feral forge]

You may report the player in-game with the built in report feature, @slim relic.

[slim relic]

I'm talking to pubg support, but they haven't helped me

@feral forge i report about 6days😭

😭 someone he talk me and said in discord can help me

[storm flume]

Please avoid going off-topic, @undone crane. You may have unrelated conversations in #chat.

[feral forge]

You may also try to contact the in-game customer service for further assistance in this regard, @slim relic.

[slim relic]

@feral forge I've been talking for 6 days and no response

[feral forge]

Also reported with this in-game feature?

[slim relic]

@feral forge 😭 no help every day i reported

[marble thicket]

when we unlink google play games from our account, then there is no 7 days to wait ?

[night cloak]

There’s a 7 day wait no matter which social media you’re unlinking.

[marble thicket]

Is my Google play unlinked? @night cloak

[broken sluice]

I have a big q

[night cloak]

Yes.

[night cloak]

Kindly state the question.

[marble thicket]

But i just clicked on unlink 15 mins before

[broken sluice]

So I was playing livik and I was killed by a person with 1 shot with a m416 (I think) and I was facing the other way. So I reported the person. And if it turns out I was wrong and that the person is just good, will I be banned for reporting falsely?

[night cloak]

Could you share a screenshot like this?

[night cloak]

Of course not.

[broken sluice]

Ok thank you

[lilac crypt]

I I've been trying to unlink my acc for a while but when ever I try I get this message

Now I haven't logged in the game for a while so idk if it's fixed or not

Can anyone tell me if it's fixed and I can unlink or not yet

[dry bear]

Need help to changing region to Pakistan

[pallid briar]

Try performing a routine repair from the login menu and try again.

[pallid briar]

Please contact the customer service in-game for further assistance. Also, do not share private information.

[lilac crypt]

And if it doesn't work what shall I do?

[pallid briar]

You may contact the customer service in-game for further assistance.

[lilac crypt]

"Assistance" doubts let's hope it works when I can play again XD

[dry bear]

Customer service has not help me

Plz can you change my region to Pakistan server

[pallid briar]

Since this is an account related issue, only the customer service in-game can help you in this regard.

[median sable]

L oneplus 7t pro mclaren lmao

[molten summit]

I want to change my server from Germany to pakistan

[pallid briar]

You can change your region from the basic settings in-game. Click on the "Account" button.

[molten summit]

Sir I am not able to change I have tried plzz I can send you my character I'd if you can help me change

[pallid briar]

You may refer to this and change it by yourself, @molten summit.

[molten summit]

I cannot understand how to change can I talk to pubg Pakistan offical personally

[pallid briar]

What issue are you facing while changing your region, @molten summit?

[molten summit]

They say me to give them my phone no but the don't send me the verification code.i am waiting for the code from previous 5 months

[pallid briar]

Please contact the customer service in-game for further assistance, @molten summit. We are unable to assist you with account related issues here.

@feral forge. :/

[molten summit]

I have contacted them but they don't reply.They give non valid points

[feral forge]

Advertising is not allowed in this server, @cold totem.

[molten summit]

htI want to directly to pubg official

[pallid briar]

Feel free to report the issue in #old in that case, @molten summit.

[boreal sparrow]

Hello, I have a problem with the gyroscope, it works delayed. my device is poco m3

<@&481161015728406538>

[placid hinge]

Hi, my account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid hinge.

[night cloak]

My account was banned i didn's do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[weak bear]

@lime juniper I have applied for pubg mobile vip program 5 months ago , and yet I have got no response, even I tried applying from an another account a month ago yet no reply. Kindly atleast let me know whether I'm eligible or not . And if not please let me know what can I do to get eligible

[night cloak]

Also says “at least 1 minute”. Does not have a set maximum length.

[night cloak]

If you’ve not received a response after 5 months then you’re not eligible.

[weak bear]

And what's the reason?

[boreal sparrow]

The gyroscope is working with a delay, how can I fix it?

[weak bear]

Try re calibrating your gyroscope sensors

[night cloak]

Requirements for the VIP programme are internal. You can try applying again in the future.

[feral forge]

Hello, @slim relic. Regarding your issue, feel free to contact us again on Monday, if your report has not been proceeded by the in-game customer service.

[boreal sparrow]

Gyroscope works but there is a delay

[boreal sparrow]

How?

[slim relic]

@feral forge I want to serve customers on Discord immediately. I want to send evidence to him, and he acts, please, because there is no waiting with so many abuses.

@feral forge Please don't ignore my request, it's a big question for me

[night cloak]

Apologies, @slim relic. Wrong mention.

[heavy vortex]

Refer to this. @slim relic

[night cloak]

Kindly try performing a routine repair via your login screen.

[slim relic]

@feral forge The person enjoys me and I just cry why is this come on help please and begging from 6 days

[limpid plume]

How can I unlink or change the third linked email?

[pallid briar]

You cannot unlink or change your third link email manually as of now since it is not a feature yet, @limpid plume.

[feral forge]

Please keep us updated and let us know on Monday, if your report has not been proceeded by the customer service in-game, @slim relic.

[jagged wadi]

I hacker is hacking my account help me

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[jagged wadi]

I did but ita not helping

its

The thing is i changed my password so many times to really hard on and i cant do enithing he put me a bann so i could not get in to my account

[languid gust]

pls remove if this isn’t allowed to ask here. i was wondering what place do you need to be to qualify for semi-finals in all talent?

[swift harness]

Hi

[lethal laurel]

I had 520 uc and I didn't spend anything from them and now I open to see them 0

[swift harness]

My little brother bought a package by mistake please help me

[pallid briar]

The top 40 teams every week from the All-Talent Championship leaderboard will be advanced to the semi-finals stage.

[pallid briar]

Unfortunately purchases are not refundable.

[swift harness]

Man , can't you do anything ?

[golden hound]

Hello any mods on here

@static sleet

@thin halo

[static sleet]

Yes, how may I assist you?

[golden hound]

Bro i was unable to transfer my pubg mobile data into bgmi

Can u help me 🙏

My country is india and my server is asia

[pallid briar]

Sadly, no. Be aware in the future.

[swift harness]

Thx

[static sleet]

I do not have technical support knowledge, but will try to be of use. What is the exact issue that you are facing?

[boreal sparrow]

I did that too but it didn't work

[pallid briar]

I believe you were already answered, @golden hound.

[golden hound]

@static sleet Bro as u pubg is banned by government of india but we can transfer our pubg mobile account items in BGMI

[pallid briar]

You may refer to this again. Please don't repeat again, @golden hound:
#questions message

[golden hound]

@pallid briar when bro

[pallid briar]

Already answered as I said.

[pliant yew]

Lol

[static sleet]

@golden hound You have been answered by a moderator. Please refrain from repeatedly asking about the same inquiry or you will face moderation measures.

[pallid briar]

Please avoid being off-topic, @pliant yew. You can move to #chat if you do not require any assistance.

[lethal laurel]

@static sleet I had 520 uc and I didn't spend anything from them and now I open to see them 0

[celest shadow]

Please contact the in-game customer service for further assistance with this. Refer to subpoint 5.4 in #faq for further instructions.

[charred shadow]

Hi anyone can help me ?

[celest shadow]

How can we help you?

[charred shadow]

@celest shadow bro l change my pubg mobile server by mistake to asia how can l change to Europe?

[pliant yew]

Ik you can't solve my problem

[celest shadow]

You can wait 60 days before you can switch to another server.

[pallid briar]

You may state them first. Maybe a moderator can help.

[pliant yew]

Data transfer issue🙃

[charred shadow]

@celest shadow it’s to much 60 l can’t change now ?

[celest shadow]

Unfortunately, your only option is to wait for the cooldown. We hope you understand.

[charred shadow]

@celest shadow oh l should remove pubg until 60 days💔👍

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE. You should contact their respective Discord server if you are facing any issues regarding Battlegrounds Mobile India.

[pliant yew]

@pallid briar they have no Idea what is happening in their game..

[night cloak]

This is something we cannot assist you with.

[pliant yew]

When is the next PUBGM update? Play store one

[night cloak]

There’s no set date as of now. Should a update be announced you can keep updated in #news.

[unreal quail]

مرحبا لقد تم حظر حسابي لمدة 10 سنوات بدون سبب وانا لم انتهك قواعد اللعبة ولم اكن خامل في اللعبه وقت حدوث الحظر ذهبت لفتح حسابي وجدته محظور لمدة 10 سنوات وان كان لديكم دليل انني انتهكت بيئة اللعب برجاء ارسال الدليل في اقرب وقت ممكن ،Hello, my account was banned for 10 years for no reason and I did not violate the rules of the game and I was not idle in the game at the time of the ban. I went to open my account and found it banned for 10 years and if you have evidence that I violated the game environment, please send the evidence as soon as possible
ID:51243964134

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal quail.

[storm flume]

Please do not use languages other than English, @unreal quail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[alpine prism]

There were smokes in the real gameplay and I knock out enemy through the smoke but smoke is not seeing in highlight moments, why smokes get hide in the highlight moment

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @alpine prism. You can also submit a report in #old in compliance with the channel's pinned instructions.

[scenic lynx]

@night cloak Hey there, Someone is trying to impersonate me and trying to defame my name by making a guest account with my actual name on it, Can something be done regarding this?

[faint jolt]

Is the. Igamie thing for real

[night cloak]

This is not an offical Instagram for PUBG MOBILE so we cannot confirm. It’s very unlikely it’s true.

[faint jolt]

I see so it's a scam

[night cloak]

I don’t believe so, no. You can always try reporting them with the built in report feature using the “other” option. To see if that does anything.

[faint jolt]

Thanks

[scenic lynx]

@night cloak Ah man

[faint jolt]

I didn't get what you mean by it's very unlikey it's true Hm 🤔

So is it ture or not

[night cloak]

It’s not an official Instagram so it’s more than likely a scam, @faint jolt. I personally wouldn’t recommend anyone to participate in this as it may put accounts at risk.

[faint jolt]

TYSM

🙏

[jade ermine]

Hi, is there some way I can transfer items from an old account to my new account?

[pallid briar]

No.

[jade ermine]

ok

And can I transfer 1 item?

[pallid briar]

Sadly, no. Items are not transferable from one account to another.

[craggy lark]

hello, dear developers, after the game I had a question, by analogy of which car from life the orange-brown car that is on the Erangel map was made, please tell me, I became interested

[jade ermine]

do you mean the Sedan?

[jade ermine]

yeah, that's a Sedan

[craggy lark]

Thanks you!

[jagged wadi]

Hello my account is getting hacked and i got banned theres lot of money spent in my account please help me how to get this hacker of my account before i get 10year ban ID 5298876656 geting hacked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged wadi.

[craggy lark]

listen, friend, do you know the full name of this car, its brand, company?

[jade ermine]

no

[plucky patio]

That's a coupe rb...not a sedan

[jade ermine]

I need help please. My HUD in Survive till Dawn is the default one for some reason and Idk how to change it.

[craggy lark]

Thanks you very much!❤️

[echo brook]

i need PUBGMOBILEMENA discord link

[pallid briar]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[brittle jackal]

If i played the till dawn zombie mode .. Will it be counted in the achievement or not??

[pallid briar]

They should not.

[echo brook]

How to enter the status of Ronic power?

[brittle jackal]

Is there any coming update to make it happen cause some ppl says it will

[midnight stone]

I want to unlink email

[pallid briar]

The achievements related to the game mode were taken out so it's unlikely that they will return. But you may leave your thoughts in #old.

[pallid briar]

You cannot unlink your email manually as of now since it is not a feature yet.

[night cloak]

Hi there where do I find the icon hot drop/slow and steady for match making?

[night cloak]

Click your server via the top right of the screen when selecting maps etc.

Thanks

[scarlet kiln]

Why do I have Regional Titles, but have no specialty rank?
It even says unranked and have 0 on every specialty?
I have the same flag and region where I live.
Ever since that dumb title screen OTA update change they did where they modified how the regional title screen looks, I can’t rank on anything at all except wins! :GWsetmyxPeepoCry:

[night cloak]

Are you referring to kill ranking etc? I’ve the same issue and so do many others. I believe it’s bugged. You may report this in #old. Should you be ranked high enough you’ll appear in ranks I believe. To view how close you are to being ranked top 100 view your stats under “friends” ranking.

[scarlet kiln]

No, I mean it says 0. Like I haven’t done anything on any specialty. Even when I click the compare with friends tab instead of country one. My friends have close encounter kills. I have Zero. 🤨

[night cloak]

Ye, it’s bugged. Kindly report this in #old.

[scarlet kiln]

Thanks kind monsier :ZybushkaCoffeeThumbsUp:

[sick jetty]

Hello PUBG Mobile team,

My account got ban for 10 years, I tried to contact PUBG many time, but never couldn’t make it. After longtime someone tell me about this, can you please unban my account please. I didn’t do anything but my account got banned. Can you please check my account? Help me please.
Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick jetty.

[night cloak]

This support is so helpful haha. Apologises for my constant questions lol

New to the game

[night cloak]

We’re happy to be of assistance and glad you’re happy with the service, @night cloak. Ask away as much as you’d like.

[dry bear]

I want to change my region to Pakistan

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[cloud geode]

Come Dm 1 min

[night cloak]

I can provide assistance here, @cloud geode.

[dry bear]

Anyone no help me in gaming support

[cloud geode]

i have A Fix The Custmer servise is Not Help Me

[night cloak]

What seems to be the issue you’re needing assistance with?

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, thank you for understanding.

[cloud geode]

This Fix

[cloud geode]

You did not agree to transfer your data outside the eea unfortunately you are unable pubg Do You Wish reconsider ?

[night cloak]

As you have disagreed on transferring your data outside of the European Economic Area (EEA), PUBG MOBILE is unable to provide game services to you.

[cloud geode]

But now I agrre data transfer Eoupre how to back ?

[slim relic]

Hello .. Please help. I want to report a person who harms my reputation, and I have some evidence of him. Please help me. I cry all the time and I get extras from his limbs that offend me.. This person, the owner of 5263704599, put an immoral picture on it and wrote my name and ID for me. He talked a lot with the company and from within the game, but there is no solution.. Please, I want a solution. All my time is sad and depression will happen. I don't want to wait because it's not good

[night cloak]

I believe this action is irreversible. You may try contacting in-game support for further assistance in this regard.

[slim relic]

Hello .. Please help. I want to report a person who harms my reputation, and I have some evidence of him. Please help me. I cry all the time and I get extras from his limbs that offend me.. This person, the owner of 5263704599, put an immoral picture on it and wrote my name and ID for me. He talked a lot with the company and from within the game, but there is no solution.. Please, I want a solution. All my time is sad and depression will happen. I don't want to wait because it's not good

[night cloak]

You’ve been informed 3 times now, @slim relic. Please refrain from repeating yourself over and over. Patience is key in these situations.

[cloud geode]

@night cloak i cant Contact custmer servise is Nwe Converison

[night cloak]

You cannot contact them?

[cloud geode]

In Custmer Servise is Not Have My Fix

[night cloak]

Only in-game support handle account related issues, @cloud geode. If they cannot assist then there’s no fix for your issue. Try contacting them again.

[broken drift]

Hello, when entering through the social network Vkontakte, an error occurs, canceling authorization, as a guest I can enter ...

[cyan citrus]

Could you please share a screenshot of the issue you're facing, @broken drift?

[tardy basin]

I need someone to help me get in touch with a human at tencent/proxima beta. Friend's account is still hacked by a bad actor. The in game CS bot is a joke

[broken drift]

@cyan citrus

[cyan citrus]

Only in-game customer service can help you in this regard, @tardy basin. We are unable to help players with compromised accounts through this platform.

[broken drift]

@cyan citrus Authorization canceled

[tardy basin]

so you mean to tell me, that you or any other person on here, are unable to make contact with them?

[proper jacinth]

My achievements are not counting/stuck

What I do?

[cyan citrus]

This usually happens when you have entered incorrect login credentials or cancel the login process. Please double-check the login credentials or try to change your password.

[proper jacinth]

Some help

[misty tiger]

Hlo can anyone help me

[potent sandal]

Can I get some help to change my region please

[feral forge]

You can change your country/region via your in-game settings. What does it concern?

Hello, @misty tiger. How can we assist you?

[potent sandal]

@feral forge I don't receive any verification code after I put my mobile number

[feral forge]

Are you doing the mission in the Library map?

[feral forge]

Please try again some time later or contact the in-game customer service for further assistance in this regard. Please be advised that we are unable to assist players with account related issues here on Discord.

[feral forge]

Only the in-game customer service can assist players with account related issues. You may refer to subpoint 5.4 in #faq for further instructions.

[potent sandal]

Yeah I've been trying that for a while now so I thought maybe I could get some help here! @feral forge

[feral forge]

Unfortunately, we volunteers are unable to assist players with account related issues here other than to redirect you to contact the customer service in-game.

[potent sandal]

This message appears and even after countdown completes no code

[glacial bramble]

@feral forge my game's lagging

[storm flume]

Please do not use languages other than English, @hollow pecan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary flume]

help my gyroscope suddenly gone but i turn it to always on

[misty tiger]

I want to try login in my account through gmail but it’s not logging in it showing otp but no otp is coming plz help

[feral forge]

You may refer to this announcement here and see if it helps:

#news message

[wary flume]

is there any problem to this

[storm flume]

Please refer to subpoint(s) 4.6 & 4.7 in #faq for further information, @glacial bramble.

[hollow pecan]

After the official, my account was banned for no reason and I want to get my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow pecan.

[wary flume]

help?

[proper jacinth]

@feral forge more than one are not counting not only the library but the survival till down too

[wary flume]

can anyone help me with this problem?

[potent sandal]

I'll try! Thank you!!

[proper jacinth]

The fist pic should be another stage but I don't have

The second pic from my friend he have 4 stages but I have only one

The tirde pic should be 3 more stage but I have only one

And I have some achievements are not work

[wary flume]

hellooo? why isnt anyone responding ._.

[feral forge]

Please try to perform a routine repair from the login menu of the game, @wary flume.

[feral forge]

Some achievements have been taken down. These achievements can no longer be completed.

[barren python]

Please help me

[carmine lava]

what happen

[barren python]

Its a long story but Someone is logging into my account

[carmine lava]

come dm

[barren python]

My account is linked twitter/gmail and they are safe 100% and noone can login thrue them

How did he log

[carmine lava]

through

3rd loginn

[barren python]

The 3rd login is safe also

[carmine lava]

then change your idp

[night cloak]

I’ve just bought the elite pass plus. Why haven’t I unlocked the end skin?

[wary flume]

the result still the same the gyroscope dont work ._.

[wary flume]

what to do next if routine repair didn’t work?

[barren python]

What is the idp

[echo girder]

I'm having a problem with the change region button hidden in my account
ID: 51535773678

[fallen fulcrum]

Yes i need some help about how can i change the gmail of my account
Like the current one is [e-mail] and i want to change to [e-mail] is that possible?

[full gull]

Hey m having a problème in ma game tbh more than one problème ( m getting 3rd party ban without reason) all m'y files are clean m phone isnt rooted and i have nothing expt pubg in ma phone ( mi 11) m not using any type of cheats
The second problème is when i play a tour/scrim i get a msg that Say i've logged in a newer version (the same apk and obb and patchs that i've been using 1sec before

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full gull.

[night cloak]

When Tencent gonna make PUBG smoother on 2GB please i want to play