questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby temple.

[loud drum]

Teammates killed me while playing in single fpp mode. I have video recordings, please punish me as soon as possible.

@celest shadow

Please punish them as soon as possible.

[celest shadow]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search.

[loud drum]

I reported it, but I applied to you so that they could be punished more easily.

[celest shadow]

We do not process these reports here. Please use the built-in reporting function.

[loud drum]

I have one more proof. I can take it if you want. But since the video duration is 1 minute, it does not allow me to upload discord.

So where can I use the evidence?

[celest shadow]

I reported it
If you have reported the involved players in-game, please wait patiently for your reports to be processed.

[loud drum]

Ok, thanks

[night cloak]

Why are match makings taking along time in sankok? I’m only in silver tier

[cyan citrus]

Please mention your device, server and perspective you are playing in, @night cloak.

[night cloak]

Sometimes waiting 5 minutes

iPad 5th gen Europe

Good internet speed

Is the game lacking players now? It used to be popular didn’t it?

[cyan citrus]

Are you playing Solo, Duo or Squad and which perspective are you playing, @night cloak? Is that TPP or FPP?

[night cloak]

Squad ttp

[cyan citrus]

Strange. There might be less players currently playing that map. Because Sanhok has less players' based activity, it may take a little longer to find the game, @night cloak. Unfortunately, matchmaking is not something we can help with. You may want to switch to another map for now.

[night cloak]

And I’m coming accross tons of bots in erangle and that livik map

[cyan citrus]

For that, you will need to increase your rank and in-game level as I mentioned earlier, @night cloak.

[night cloak]

Ok 👍 I don’t know if this is a bug or not but in the lobby I start with an assault rifle instead of no weapon lol. Is that normal?

Waiting for the plane etc

[cyan citrus]

Yes, that is normal if you own a legendary weapon skin, @night cloak.

[night cloak]

Ok thanks

[cyan citrus]

Again, my pleasure, @night cloak!

[calm ivy]

I want to change my region I try many time but code not coming pls change my region to Pakistan

[cyan citrus]

Please try to login with third link Email and try to change your region again, @calm ivy.

[calm ivy]

Bro I try but it's not work😞

[cyan citrus]

If you are unable to receive the verification code, you may need to try to another time, @calm ivy.

[calm ivy]

Bro I try every day but code not coming 😔

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions, @calm ivy.

[calm ivy]

Ok

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ocean mauve.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[pine juniper]

Hello sir, someone has hacked into my account and linked his Twitter into my pubg 2nd link . My Facebook is linked to the 1st link , my Gmail is also linked to the account and my phone number is linked to it . He has linked his Twitter into the 2nd link . Please unlink his Twitter account from my pubg account . He has wasted my 280 uc and and my id card . I have alot of valuable stuff please . My id is 5751557873 . Please help me

[storm flume]

Please contact the customer service for further assistance, @pine juniper. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Does the slide option only work with certain weapons? I’ve got it enabled but I can’t see the icon in br

[cyan citrus]

Please share a screenshot of the option you're referring to, @night cloak.

[night cloak]

Where it says special gameplay

There’s usually a round circle isn’t there on the map?

You click it and the gun tilts

Mines not showing for some reason

I’ve tried moving the slide button around in the controls configuration but still no luck

[cyan citrus]

That Slide option is only available for Team-Deathmatch and not classic game mode. This feature will allow the player to slide while sprinting.

[night cloak]

On the far right in the middle you’ll see slide. I remember on one br match it appeared and when I clicked it the gun tilted around corners

Not actual sliding if that makes sense?

It doesn’t seem to appear anymore lol

Not sure if it’s gun dependent

[cyan citrus]

I don't quite understand your concern, @night cloak. If you're referring to the slide option, that is only available in Team-Death match and not classic game mode.

[night cloak]

How do I make it so I lean the gun in br.Say for example I’m behind a tree and I don’t want my whole cover to be shown. Just the gun. So tilted the gun left or right

So I’m not fully exposed

[cyan citrus]

Got it! You may need to enable Aim Features for that under your Aim Settings in your Basic settings of the game, @night cloak.

[night cloak]

Ahhh found it haha

Apologies for all these questions again haha

[cyan citrus]

And if you're referring to peek settings, you can enable that by enabling the following settings, @night cloak.

[magic solstice]

I want to open my acc but it's show this

[cyan citrus]

You may want to enable Peek and disable the Peek and Scope option if that's more convenient for you, @night cloak.

[cyan citrus]

No problem at all.

[magic solstice]

It's not show my other gmail acc I tap on play games it's show this

[cyan citrus]

It's possible that your account has been migrated to another version. In that case, you will not be able to use the same account in global version again. Feel free to contact customer service in-game for further assistance.

[magic solstice]

@cyan citrus
I want to open my other acc which I not migrated. But when I tap on play games this show not my gmails

[cyan citrus]

You may need to reinstall the game, @magic solstice. If the issue still persists, please contact the customer service for further assistance.

[magic solstice]

Ok

Can i login with this?

[manic folio]

I want to change my region

[pallid briar]

You can change your region from the basic settings in-game. Click on the "account" button.

[manic folio]

Change ni ho raha pakistan karna hy

[pallid briar]

Please do not use any other language other than English. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pseudo crest]

I was rank pushing for a month i played 7 to 8hour for doing conqueror i was playing with my teammate but he leave me crown tier so I started to play with randoms i reached on ace 4674 points and get conqueror played 5 matches when i close the game when i wake and open the game i got banned I played some matches on my stream you can check out there if i am hacker if you can’t unbanned me Just give me tiers back When i select ban records its occurs this and ban history can’t show reply me ASAP Thanks .

▫️ Numeric User Identification : 5155572217
▫️ Device : Ipad Mini5
▫️ Wi-Fi/Cellular : Wi-Fi
▫️ Country : Pakistan

[forest sail]

I am facing verification problem when i try to change region to Pakistan please fix it 51013288127

[normal fulcrum]

What's moderator challenge @cyan citrus?

[pallid briar]

Are you referring to the PMMC, @normal fulcrum?

[normal fulcrum]

I'm not sure about the abbr. 🤔

[night cloak]

😐

[normal fulcrum]

But yes, it's an esport match as per the clip I saw

[night cloak]

If I link my account to an email address (gmail for example) will that take me out of the guest mode? I’m restricted to some features at the moment due to being a guest. Or have you got to link it to a social account?

[thin void]

Hello, Pls Answer Me
So as vikendi map has returned so it's old achivements active again but they are not removed or are exclusive one and snowball achivement is there that is exclusively but it not become active so now I want to know whether the Survive Till dawn , infection mode and payload mode achivement were turned into exclusive achivements so will they can be complete after they become available?? Pls answer.

[pallid briar]

You may check out this trailer:
#pubg-mobile message

[pallid briar]

Yes, it should. But we suggest you link a social media account too. You may refer to subpoint(s) 2 in #faq for more information.

[night cloak]

Ok thanks 👍

[grand mesa]

Anyone know why gameloop use only like 15% 20% of my gpu and lags while it should be more smooth?

[west vapor]

We don't provide assistance for emulators, @grand mesa. You may try asking that Gameloop server.

[west vapor]

how can i help you?

[thin void]

@west vapor

[west vapor]

Unfortunately no information in this regard.

[lucid tide]

Hy support!
Metro was available until 10.13 for me and now the game say its beta.
I know its beta and not available for everyone, but i played 2-3 weeks and it wasnt beta. And now its beat. Somebody know the solution?

[cyan citrus]

Please contact customer support in-game for further assistance, @lucid tide.

[lucid tide]

I cantacted but they said its beta and not available for everyone -.- so nothing. Then i write again and said that they alredy sent me an answer for my problem.

[cyan citrus]

Then this is is all the information we can provide as well, @lucid tide. You may need to until it will be available for more players.

[normal fulcrum]

Mods of all PUBG MOBILE servers or just global and esports?

[lucid tide]

Yep i know, i just cant understand what happened on 10/13 night. Earlier i coulf play and now i cant. I dont know why change it to beta for me :(

[cyan citrus]

We don't have any further information regarding your case, @lucid tide.

[lucid tide]

Thanks for your answer

[past python]

hello after i have completed my mission my RP point is not increasing

[cyan citrus]

My pleasure!

[cyan citrus]

Please share a screenshot of the missions you have completed and a screenshot of the Royale Pass menu.

[past python]

both place the rp point is not increasing

[forest sail]

Hello anybody who can help me out

[pallid briar]

Both!

[normal fulcrum]

Including regional server mods?

[heavy vortex]

After you buy a rebate pack, the rp points you earn from rp missions will be counted in the rebate progress and not in rp. So it'll remain 30 until you get the rebate back.

[pallid briar]

Could be. I suggest you keep an eye around for further announcements. 👀

[cyan citrus]

Please state your issue.

[forest sail]

I am having verification problem when i try to change region to Pakistan

[past python]

after completing mission there is no increase in rp rebate also

[cyan citrus]

Please login to your account through third link Email and try to change your region again.

[heavy vortex]

Can you try to complete one more mission and take screenshot after that? @past python

[forest sail]

@cyan citrus Its not working

[cyan citrus]

What is the issue you're facing after logging into your Email address, @forest sail?

[normal fulcrum]

Okie

[forest sail]

@cyan citrus when i change it to pakistan the verification code is not sent to me

@cyan citrus it said authentication problem

[last basin]

Shoud i sell everithing in metro royale before the event ends?

[cyan citrus]

To further troubleshoot your case, please provide your numeric user identification and a video recording in #899655004745498705 showing that you:

▫️ log out
▫️ log in with a linked e-mail address
▫️ attempt to change your country/region setting

Hide your password and other sensitive details in the video recording.

[forest sail]

Ok

[cyan citrus]

We cannot help you any further regarding this issue, @lucid tide. Please avoid sending video links, unless a moderator ask you for it.

[lucid tide]

Sorry for that, im not disturbing you anymore. I just so sad because i lost all my items :(

[forest sail]

@cyan citrus when i log in with email and go to region after putting my mobile number i press obtain button it says too many action taken too quicky try later

Bunk now i understand what to do tomorrow i will log in with email and change my region

Thank u for ur support if doesn't work tomorrow then i will come to u

[abstract willow]

@heavy vortex

[cyan citrus]

My pleasure! Please do come back again, should you require any further assistance.

[calm lark]

Where is my metro voice pack? I had it 7 months ago . Today I open my GAME there's no voice pack. Where did it go?

Anyone?

[storm flume]

Please avoid going off-topic, @glossy oyster. You may have unrelated conversations in #chat.

[cyan citrus]

Have you tried to switch to another voice pack from Voice Packs menu, @calm lark? Also, please try to download Voice Pack resource pack. If the issue is persistent, try to do a Routine Repair of the game or reinstall the game completely.

[calm lark]

Listen, like the whole voice pack is missing

On the wheel I had voice of metro, now it's empty like in pic ot says Andy voice default voice, I had metro voice written 7 months ago now it's empty

[cyan citrus]

Could you please try to do a Routine Repair of the game, @calm lark?

[calm lark]

I have done

And plus I even reinstalled the game

Like do you know what happened to the metro voice?

[cyan citrus]

In that case, please contact customer support in-game for further investigation regarding your issue, @calm lark.

[calm lark]

It's not only me but rest have same issue

Did pubg remove it?

Can you tell me how?
Bots keep answering

[cyan citrus]

I don't have information in this regard, @calm lark. You may try to contact customer service as I mentioned earlier.

[cyan citrus]

You may need to select the relevant options available to connect to customer service representative.

[storm hull]

Good day, dear, I have a problem, they hacked my account, linked completely other people's accounts, there was only an entrance through mail.ru, how to return the account? in in-game support, the bot writes any nonsense, live employees do not write.

[calm lark]

Ok mate but do ask someone and let me know also. Would be great if you also do your part. Would be grateful. If you incase find answer tag me or dm me

[cyan citrus]

Please select the relevant options available during your inquiry in order to connect to a customer service representative. We don't provide assistance for compromised accounts through this platform.

[cyan citrus]

You can try to ask other players in #pubg-mobile chat. Also, I will let you know when I will have any new information.

[storm hull]

What do I need to write to contact a support employee? It's just that their bot responding to requests does not give out a connection option.

[cyan citrus]

AI is just there to record your issue, @storm hull. That will redirect you to select different options available. One example of such is Account Related Issues. Again, there are options available during your inquiry just to understand and record your issue. A customer service representative will get back to you in due time. A delayed response can be expected due to enormous number of requests of every day.

[calm lark]

Ok mate, I will check on this so until that you also try asking cause it's been 7 months me coming to this game so yea ,cheers🙏👍

[tired basalt]

Hello, so just a quick question for you in which I would love to get to the bottom of as I am missing it greatly. I was a tester (in which I signed up for via a link on the official Instagram page) (I should be on a list somewhere of all testers) But I have recently updated to a new device and have lost the in game mail in which gives me the link to download the testing app. I am aware that anyone could say this but if there is anyway to prove that I am a tester I will more then happily supply it - just not sure who I should talk too.

Cheers!

[night cloak]

Will the achievements of the zombie mode return? (Staying alive until dawn)؟!

[fickle notch]

I have an issue redeeming poco x3 pro official partner code

[pallid briar]

No information regarding this, sadly. If it has expired, the chances of it returning are low.

[night cloak]

i am using xiaomi redmi note 9T when i use gyro. it has a delay

it moves like a robot

[undone crane]

Can you try do a routine repair on your game, @night cloak?

[night cloak]

i am reinstalling it atm

[night cloak]

Ummm I understand now Thanks bro 👍

[jolly galleon]

En-Dear PUBG Mobile team , my PUBG account,which I actively use and love to play,has been unfairly banned. I didn’t cheat in the game and I never went outside the rules in the game. I have never committed unethical behavior or violated community rules. I think my account has been unfairly closed. I would like to make the necessary investigation and reactivate my account and I wish you a good work.
ID:5615872618
Name:Beni丨Sevmeyin

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jolly galleon.

[lilac crypt]

Has anything happened to unlinking accs yet ?

This is old pics of my acc I haven't been able to login ina while

[golden lion]

Nah

[night cloak]

When you join a team are you put in with people of the same ranking? Or is it mixed

[sharp pelican]

I can’t change my country please help!

[cyan citrus]

The region change option is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @sharp pelican.

[sharp pelican]

How to fix this ?

[cyan citrus]

You cannot fix that, @sharp pelican. There is no solution where there are legislation issues involved.

[pallid briar]

If you are talking about playing classic matches with "Fill teammates" on, you will be matched with similar ranks. But it may differ in some cases.

[sharp pelican]

Ok and bounce challenge never opened in my account!

This is a problem too in Europen area?

[pallid briar]

It is possible that the bonus challenge is currently unavailable in your region. Please wait for it to be available.

[sharp pelican]

Bro from I opened my account from season 7 never opened !

I have many weapons and mythic

Give me a help

[night cloak]

I mean the one when you choose your teams. There’s a lobby where you can walk into a squad that you want

[pallid briar]

We don't have any information regarding bonus challenge, unfortunately. You only option is to wait, @sharp pelican.

[sharp pelican]

Ok . Thank you

[pallid briar]

Hopefully it will be available soon.

[pallid briar]

You can click on thier profile and see their ranks for yourself. You can try Looking for teammates in #activities too according to your preference.

[ashen knot]

Did they banned me from playing all talent championship permanently? Or i can play after few months.?

[pine juniper]

Plz someone help me with my problem . I told before

[ashen knot]

Bunk ,where are you?? please reply me.😁

[onyx cairn]

Permanently.

[cyan citrus]

You have already been answered. Please contact customer support for further assistance.

[ashen knot]

Ok when metro royale will be available for everyone.?

[cyan citrus]

No information in this regard, @ashen knot.

[ashen knot]

https://tenor.com/view/peach-cat-slap-angry-mad-gif-15310661

[round grove]

Help

[ashen knot]

No

[round grove]

Yes

[cyan citrus]

Please state your issue.

[round grove]

Dear PUBG Mobile official, I am Mirali Nuriyev, the owner of the account with the ID number 547101934. I have been playing the account with the ID number 547101934 since March 29, 2018 and I made my first payment on March 25. I have always played the game actively and in accordance with the rules, and I have never been banned from the game for a while. My account was blocked from the game f

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round grove.

[tired basalt]

Anyone able to help with this issue?

[cyan citrus]

Do you happen to have a screenshot of the in-game mail, @tired basalt?

[tired basalt]

I didn't take one at the time as I didn't think I needed too, I got the position when I was on my old ipad - I updated to this new one last week so the App is no longer downloaded (and the issue is that the in-game mail expired so I can't scroll up to get it)

[cyan citrus]

Do you happen to have a screenshot of the official Instagram post, @tired basalt? Are you referring PUBG MOBILE beta testing?

[tired basalt]

I am referring to that yes - I can try find the post yeah. As I signed up via the link - then through the ingame mail system I got a notification that I had been accepted and there was a download link to the testing app (I have a screenshot of them both together give me one sec

[solid eagle]

@cyan citrus Hello, I am a PUBG player. My account has been hacked. The hacker linked my account to his email. I want to unlink it

[storm flume]

Please contact the customer service for further assistance, @solid eagle. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

If you're referring to the beta version of PUBG MOBILE, you may need to wait until a new beta version has been released. That will be available through in-game events.

[solid eagle]

@cyan citrus Hello, I am a PUBG player. My account has been hacked. The hacker linked my account to his email. I want to unlink it

[cyan citrus]

@solid eagle, please refer to this response. We are unable to help you with account related issues through this platform.

[solid eagle]

@cyan citrus How can I unlink it then?

[cyan citrus]

Contact the customer service in-game as mentioned earlier, @solid eagle.

[tired basalt]

Oh Do they release it then close it then open it up again later? As the app on the left in the image was a playable version which included content that wasn't available on the main game (such as karakin and the Mosin which at the time)

[solid eagle]

@cyan citrus I have contacted PUBG Mobile support in the game in Arabic and they replied to me with the following reply

[cyan citrus]

That is correct, @tired basalt. Please wait patiently until a new beta version will release through in-game events.

[cyan citrus]

We are not customer service and we can't help you with compromised accounts in any way, @solid eagle. Please follow up with them.

[tired basalt]

Ah apologies - I misread the whole thing then, I thought it was like a permanent testing thing. Sorry for the confusion and cheers for clearing that up

[cyan citrus]

No problem at all, @tired basalt. Please do come back again, should you have any other questions.

[tired basalt]

Brilliant, thanks!

[solid eagle]

@cyan citrus The hacker is sabotaging my account and wants to destroy it, and the customer service does not write to me. I got tired of my account and spent a lot of money on it. The hacker wants to destroy it.

[cyan citrus]

Your concern is totally totally comprehensible. However, please understand your account security is your own responsibility, @solid eagle. As mentioned earlier, there is absolutely nothing we can do in this regard. We only provide community support and we are not affiliated with customer service. Please follow up with them.

A delayed response can be expected due to enormous number of requests every day. Your patience is highly appreciated while they process your request.

[solid eagle]

@cyan citrus Is there another way to contact customer service other than inside the game because they don't respond to me?

[cyan citrus]

No. Only customer service in-game can handle such account-related issues, @solid eagle.

[limber lagoon]

Hey @cyan citrus I know a hack supplier.... If you want I can tell it here

He gives free hacks for KR and global

[solid eagle]

I have another problem, when I log into my account, it opens my old account every time this happens, and I can't register for my account@cyan citrus

[cyan citrus]

Which platform he is using for such activities, @limber lagoon?

[limber lagoon]

Telegram obviously

[solid eagle]

@cyan citrus I thank you brother, thank you

[limber lagoon]

@cyan citrus reply please..... I am serious

[cyan citrus]

You may try to log-out from all devices.

[cyan citrus]

Please report such content through the following link.

http://cheat-collect.pubgm.cc.

You may also want to refer to the following announcement regarding collection of such cheat programs.

#events message.

[narrow wing]

how can i deletey account? im in turkey.

*my account

[cyan citrus]

if there is no delete option available through your in-game Basic settings, which is only available for EEA registered accounts, there is no way to delete your PUBG MOBILE account, @narrow wing.

[limber lagoon]

thanks

[narrow wing]

when the delete option aviable?

[cyan citrus]

No information in this regard, @narrow wing.

[cyan citrus]

My pleasure!

[limber lagoon]

Hope they review this

[round stratus]

I have problem while I try to play metro Royale undercover it’s dosent let me it’s just starts the timer and goes it’s been 10min now

[night cloak]

Is there a setting I can alter to stop the blur when turning?

I’ve put my frame rates to high still no use

Motion blur

[round stratus]

Motion blur to low

Or none

[night cloak]

Where do I find it?

[round stratus]

Idk somewhere in the settings

[night cloak]

Can’t seem to find it

[cyan citrus]

Matchmaking is not something we can help with. The matchmaking time depends on the players' based activity.

[random eagle]

The iPhone 13 Pro Max supports 120Hz, but in the 60Hz game you have to find a solution

[night cloak]

Hi mate is there a way to turn down motion blur when turning?

[cyan citrus]

There is no option for Motion Blur in PUBG MOBILE, @night cloak.

[random eagle]

@cyan citrus

[night cloak]

Do you get blur as well?

[cyan citrus]

Are you referring to the Frames Per Second?

[night cloak]

I’ve tried all the settings on that still get a lot of blur from a distance

Makes it difficult to find enemy’s

[cyan citrus]

You cannot change the Motion Blur, because there is no option for that, @night cloak. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[desert pumice]

Hi all the same the camera twitches and the fact that in the video game turbo did not help (

can move abruptly from the spot I don’t know what to do (

[cyan citrus]

Can you please make another video recording of the same issue after changing your Touch Response settings, @desert pumice?

[desert pumice]

friend everything is the same as it was

[cyan citrus]

You may try reset your device settings or reset your device, @desert pumice. If the issue is persistent, this might be an issue with your device.

[desert pumice]

after changing the settings in the game turbo everything is the same

[cyan citrus]

You may try to reset your device, @desert pumice.

[round stratus]

Had same just restart your phone or app

[desert pumice]

the problem is not in the device, I just bought it, it is new, it happens only in the game and that's it

[desert pumice]

and reinstalling the game and restarting the phone didn't help

[cyan citrus]

This seems to be an issue with your touch response, @desert pumice. You may try to reset your device, as nothing else seem to work for you.

[round stratus]

Then idk

[desert pumice]

friend rebooted 2 times and everything too

[cyan citrus]

That's why you may try to reset your device, @desert pumice.

[desert pumice]

it only happens in this game

(

everything works well everywhere except for the game

[cyan citrus]

You may try to change your sensitivity settings or disable Gyroscope. Unfortunately, I don't have any other solution for your issue than I mentioned already. Also, devices such as yours have advanced display screens containing IPS LCD and Gorilla glass protection. You may try to adapt to touch the screen more gently and not pressurize the screen like in your video. If the issue is persistent, please try to report it through #old in compliance with channel's pinned instructions.

[desert pumice]

could it be due to the miui firmware?

[cyan citrus]

I'm not sure about that, @desert pumice. You may try to check for any pending updates in your device.

[desert pumice]

the update was even when I bought the phone

[cyan citrus]

I cannot help you any further in this regard, @desert pumice. Try to reset your device or refer to my above response again.

[desert pumice]

maybe because of the internet?

[cyan citrus]

I don't think this issue has anything to do with internet, @desert pumice. As you have already been answered, I would suggest you to please move to #chat.

[desert pumice]

contacted feedback all are quietly silent (

[cyan citrus]

I cannot help you any further in this regard, @desert pumice. Now, please move to #chat. Also, you will mostly probably not get a response in #old. That channel is reserved to record issues.

[desert pumice]

Ok

[undone crane]

Hey, @desert pumice I might have someting to help you as it helped me!

1. Reboot your iPhone. Press and hold on the Power button until the device turns off. Turn on your iPhone again by pressing and holding the Power button. Wait for the phone to start completely.
2. Press the Home button once to get to your Home screen.
3. From the Home screen, locate the Extras folder. Tap on the folder to open it.
4. From the Extras folder, tap on Compass. Other iPhones may be arranged so that the Compass app is on the App screen or in a separate folder. If this is the case, find the Compass app, and open it.
5. After you tap on Compass, you should be taken to the calibration page where you can begin the process calibrating the gyroscope on iPhone. If you are not taken to the calibration page, double-tap on the Home screen, and search for Compass. Force close the Compass app before restarting your iPhone, and then start with Step 1.
6. Once you are on the calibration screen, tilt the screen to roll the red ball around the circle. Continue the process until the calibration process is complete.
7. Once complete, you will now be shown with the Compass app. This indicates that you have successfully calibrated the gyroscope.

@cyan citrus can we pin this

[cyan citrus]

He does not have an iPhone and this message does not need to be pinned, but thank you for the help, @undone crane.

[undone crane]

My apologies bunk

[onyx plover]

Why PUBG give up to banned cheaters , or maybe we should find another game and no more money spending in idiotic game . more than 5000€ I spending in game .... any days left I hate more PUBG game . just cheat no more . even used cheat in TDM ,, why PUBG didn't make strong anti cheat Why just take money and make new outfits for new guns why dind't try to make more stronger ANTI CHEAT , thinking somethings about cheaters or we leave PUBG forever @lime juniper

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @onyx plover. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[onyx plover]

@cyan citrusLOL I have a Reddit more than 1000 karma in Reporting cheaters , When cheaters banned and make new account why didn't stop it

why leave cheaters playing until to conqueror ?

more than 777 videos in Video review but what happens , nothing just cheaters more

[cyan citrus]

You are more than free to provide your feedback in #old, @onyx plover. Cheating is not simple issue as you may perceive. Also, thousands of cheaters are being suspended every week and on daily basis. You may refer to #news for weekly reports of such cases. You may report them through the instructions provided above and do your part.

[onyx plover]

Okay but why kidding me 1% Conqueror ? impossible more than 10000 reach conqueror with cheating why writing 1% conqueror ?

[cyan citrus]

This channel is not meant for such conversations, @onyx plover. Also, the players in conqueror are relatively less than any other ranks. If you have any feedback related to the game, please use #old channel. As you have already been answered regarding your concern, and if you don't require any further assistance, I would suggest you to please move to #chat.

[onyx plover]

Okay when you know I am right you can't answer me then you send me in another channel nice thanks for your helping

[undone crane]

If you continue with such conversation, further steps will be taken. I advise you stop.

[onyx plover]

What is your job ? are you moderator ?

[pallid briar]

This channel is meant for community support for the game, not conflicts. You have already been answered so please refer to that or move to a discussion channel. Community members can provide support too as long as they are providing valid answers.

[lethal orchid]

Tim stole my account and deleted the facebook link I need help

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[lethal orchid]

I can't get into the account, he stole the account and I'm with him all. informations. the account

[pallid briar]

Please contact the customer service in-game for further assistance, @lethal orchid. You may contact the customer service of the relevant social media platform if your social media account was compromised.

[undone crane]

We are unable to assist you if you do not have any access too said account.

[lethal orchid]

I mean my account has been logged in from the game and the account link has been canceled. I want to fear the account by making a new account

[pallid briar]

You must ensure you at least have one of the login methods connected to be available to access your PUBG MOBILE account. Please remember that your accounts safety if your own responsibility. For more information, please contact the customer service in-game.

[lethal orchid]

As for my account being hacked, all the links are in the language, now I am not finished, and there is no link. Is there a solution?

I really want to help you

[undone crane]

Is english your primary langauge? If not, what is? @lethal orchid

[pallid briar]

As I said, You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[lethal orchid]

No, it is not my main language, I speak Arabic

[undone crane]

I speak arabic aswell. You are allowed to send me a private message, but do not write such here.

[lethal orchid]

I will try

[pallid briar]

You can join regional communities from subpoint 3.1 in #735483472432594994 too if you want support in your preferred language.

[lofty trench]

Can we make the in game mutes for swearing in team chats like not happen…? It’s a 17+ game and kinda kills the purpose of messing around with friends and just talking with no worry, I understand the voice chat report system that makes sense but why automatically mute the people from typing if the word could be as simple as “lmao”?

[cyan citrus]

Please feel free to provide your feedback regarding PUBG MOBILE through #old, @lofty trench.

[cursive moth]

Guys need help to change my country region the options is gone how can I change it since I moved to Eu

[pallid briar]

You can change your region from the basic settings in-game. Click on the"Account" button.

[cursive moth]

@pallid briar it's not available there after the new update 😢

[pallid briar]

Are you currently residing in Europe? Could you provide a screenshot of your basic settings?

[cursive moth]

@pallid briar yah wait

[pallid briar]

Sure, take your time.

[worn anvil]

HI GUYS PLEASE I PUT MY AGE UNDER 18 BY WRONG PLEASE I WANT TO RESET IT BACK TO ABOVE 18 LIKE BEFORE

[cyan citrus]

There will be cool-down before you can change that option again, @worn anvil. There is no other way.

[worn anvil]

but i make pubg live show that problem will harm me

[cyan citrus]

We are unable to help you any further in this regard, @worn anvil. You may try to contact customer service in-game for further assistance.

[worn anvil]

is there anyone can solve this problem to me please

[undone crane]

No, we are unable to assist you. please move to #chat now.

[serene quartz]

quick question.. what does this mean?

[night cloak]

Whats the problem? Every time i try to play pubgm ,it shows me that there’s an update , downloads it and then tells me to restart the game…

[pallid briar]

I believe that is the date.

[cyan citrus]

Hello! For how long have you been facing this issue?

[night cloak]

Since last hour

[cyan citrus]

Could you please mention your device, @night cloak?

[night cloak]

Ipad 7th gen

[cyan citrus]

Got it! Thank you, @night cloak. Please try to follow my steps. Go to your device settings > General > Background App Refresh and turn it off. If it is already turned off, turn it on then turn off again. Restart your device and see if it will make any difference. If the issue is persistent, you may also try to toggle that option from off to on.

[night cloak]

I turned off background app refresh for pubgm and it let me in. Thanks!

[cyan citrus]

My pleasure, @night cloak!

[true ember]

help me

got someone keep trying to loging my account

what can i do?

I even tried to change password

[cyan citrus]

Can you please logout from all devices from PUBG MOBILE, @true ember? If you have changed your password, you don't have anything to worry about.

[true ember]

i changed and it send me the verify code again

[true ember]

i only got one device tho

[cyan citrus]

You can just ignore the message if that was not you, @true ember. If you have doubts or if you believe your account has been compromised, you may contact customer support in-game for further assistance.

[true ember]

ok

[unreal hull]

Hello, are the challenge missions supposed to be completed and change daily ???

[cyan citrus]

Correct, @unreal hull.

[unreal hull]

Well, mine been like this since 16th. It hasn't changed and as you can see I've completed it. Wtf is this then ??? 🤨🤨🤨

[cyan citrus]

You may need to check again the next day, @unreal hull. Also, please do not bypass inappropriate language filters.

[unreal hull]

I've been onto this event from the start. And I've been completing the daily missions of this since 15, right when it's started. And everyday the challenge mission is like this, only the daily mission changes.

[undone crane]

Hey, @cyan citrus Good afternoon. I'm facing an interface issue where when i go to start the game, it goes off into a black screen. I've cleared my cache reinstalled the game aswell checked my phone for updates.

[cyan citrus]

The challenge missions should refresh every day according to the event rules. You may try to do a Routine Repair of the game. If the issue persists, please submit a report of the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

Please share a video recording of the issue you're facing.

[undone crane]

How can i do such when my screen doesnt even open the game lmao

[cyan citrus]

You may use another device for that, @undone crane.

[undone crane]

.-.

its an iphone 13

[cyan citrus]

We don't have similar reports for this description, @undone crane. As you have already tried to reinstall the game, you can submit a report of the issue through #old in compliance with channel's pinned instructions. Otherwise, send me a video recording of the issue when possible.

[unreal hull]

I've repaired the game, but still the challenge mission isn't Refreshed. It still shows the mission I've completed 5 days ago.

[cyan citrus]

You may contact customer support in-game or report the issue through #old in compliance with channel's pinned instructions, @unreal hull. As, according to the event rules, Challenge Missions can be completed every day.

[humble wren]

I live in Asia but I'm in the Eu server. But no matter I'm in eu or as server, I always get so lag, like 600+MS everytime. Is it because of the game or my network carrier?

[random eagle]

Yes

[feral forge]

Hello, @gloomy lagoon. How can we help you?

[empty oracle]

Is infection mode coming I wait so long

[feral forge]

Yes. It is coming soon but there is not an exact date for that, you may keep an eye on #news.

[feral forge]

It has something to do with your internet connection that it cannot connect to the game server. You may consider to set up a DNS (refer to subpoint 4.3 in #faq) or try with a different internet connection.

[night cloak]

Can you please ban him?

He is destroying the game

[empty oracle]

I saw the survive till dawn which is coming tm 1pm AEST tho

That’s bgmi

[night cloak]

Running from one end to the other in just a couple of seconds

Ouuu

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[night cloak]

He is live

[empty oracle]

Lol

[night cloak]

Not bgmi

Ok

[empty oracle]

No bgmi

Ye

[night cloak]

Ok

He keeps on cheating then

[empty oracle]

E

@feral forge

[feral forge]

You may refer to this schedule in #news, @empty oracle:

#news message

[desert pumice]

but I don’t have an iPhone, but an Android, and what does the gyroscope have to do with it

[tidal bramble]

How to Unlink Email/phone number login😔It's not mine , someone hacked it

[undone crane]

f
You are unable to unlink the email or phone number.

[tidal bramble]

I didn't understand , so that means It can never be recovered?. I spent atleast 1k on that account😪

[desert pumice]

help people, maybe someone knows the solution to the problem, my camera twitches, it sometimes freezes or moves abruptly, I don’t know what to do

[undone crane]

You have already been answered, but you can provide your feedback in #old.

[desert pumice]

I left him there nobody helps him

[tidal bramble]

Help?

[undone crane]

We are unable to assist you in this regard, please move to #chat now.

[desert pumice]

no one answers me there either!!!!!

[alpine flower]

please report it in #old with required info

[alpine flower]

its for community feedback and community team will go through it to check for reports

[tidal bramble]

Wbm🙄

[desert pumice]

reported but no one answers.

[burnt sky]

#fix

[lyric monolith]

@feral forge

[feral forge]

The issue has already been fixed.

[night cloak]

yes people are selling esports room cards for literally 10,000 rs

i hate thus

this

:/

and our tournament doesnt even qualify/meet the requirements

[burnt sky]

What about already banned account because of this

[lyric monolith]

Hlw Dear PUBG Mobile Moderators and Admins Hop You Guys are We'll 😊 I Am From BANGLADESH 🇧🇩 I have a discord server I host 3rd party tournament and Scrims I need eSports Room card many people are selling this but I know this is free how I get ESPORTS room card 😊
Can you explain me 🥰
Thanks in Advance 🤍

[night cloak]

dont spam

they will reply

[feral forge]

You have already been answered.

You may refer to this message, @lyric monolith:

#questions message

[feral forge]

You may refer to subpoint 2.12 in #faq for further information.

[night cloak]

@feral forge hi, i saw the use of PCOB , by 3rd party turkish organizer , so that means there is no limit ? we have to request it?

[feral forge]

You will need to request for an official license.

[lyric monolith]

Can't Reach 🙂

[night cloak]

can i get the email or is it this [e-mail]?

[rose finch]

I can ask to be unbanned, just banned my account, allegedly I used cheats and violated the user agreement, but the fact is that I did not use cheats!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose finch.

[night cloak]

@feral forge another question

Very nice.

as the team mentioned the value needs to be atleast 10,000 USD or equivalent , can we get it for lower pricepools , like that is a lot. we barely go upto 3000 USD

is it possible?

[feral forge]

Maybe @onyx cairn can assist you further with this. Please wait patiently for a response from him, @night cloak.

[night cloak]

YES daniel mentioned it

i will resubmit the form and email the tencent staff and then maybe process further with it

[onyx cairn]

This email is for general inquiries regarding official tournaments, only.

[onyx cairn]

The requirements are not publicly available. You need to apply and wait for an email from esports team. Please be advised that it may take some days as we receive a huge amount of requests daily.

[night cloak]

noted

[night cloak]

so if we have tier s teams playing, then maybe its possible?

oh nvm

[onyx cairn]

There's no specific rank needed.

[night cloak]

okay,

thank you u will reapply and after response ill contact you

again

thank you verymuch

@onyx cairn one more., whats PMMC?

can we take part?

i saw it in your twitter

[onyx cairn]

No, there's no public registration for this event. You may follow up the official channels for official tournaments.

[night cloak]

ok noted

thanks

[vital imp]

@onyx cairn It says my game is under beta testing for metro but I was just playing it 30mins ago this is the first this has ever happened in the last 3 seasons of metro and want to know why it says such things.

[night cloak]

hi?

am i blocked by tencent for sending too many emails?

the response from google is

The response from the remote server was:
550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [PU1APC01FT019.eop-APC01.prod.protection.outlook.com]

Message blocked
Your message to *******@tencent.co.th has been blocked. See technical details below for more information.

why?

[normal fox]

will survive till dawn achievements come back with the mode?

[night cloak]

Hello do you have news about 90fps on iPhone 13 pro max please we are a lot waiting that. Thank you very much

[humble wren]

Roger that, thanks!

[split wharf]

Hey while unlinking my facebook from pubg account showing this message ( UNLINKING FAILED) every time after 5 days I tried several times facing same issue

KNOCK KNOCK IS ANYONE HERE???

[night cloak]

helo , i want to unlink my account which is linked to google play , i did this aboutlast sunday , but today when i checked it didnt unlink , and i want to unlink it immdeidately pleaseif anyone could helpme , it would be much appreciated.

[winged palm]

client version error fail to unlink fb how to fix please help

[celest shadow]

No information about this. You can wait when the game mode becomes available.

[west vapor]

@winged palm @split wharf Try log out from ALL deviced and then click repair on the right side of the screen. afterwards, log in with email and then try unlink FB again.

[winged palm]

done doing that

[night cloak]

im having same problem

[celest shadow]

Please understand that the game will need to be optimized to support this feature for newer devices. Feel free to provide your suggestions in #old.

[celest shadow]

Please perform a repair from the login menu with the "Routine Repair" and "Restore Default Settings" options selected.

[celest shadow]

The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[celest shadow]

Please perform a repair from the login menu with the "Routine Repair" and "Restore Default Settings" options selected.

[night cloak]

yeah i know that , but why did it stop the unlinking process , i didnt even log in from there

[copper ridge]

helo

[west vapor]

Error 550, 551 or 541 is the message u receive because one of the following reasons:

• non existent email adress
• DNS Problem
• Email get rejected by anti spam filter
• directory-based Edge Blocking (DBEB) blocking external mails

if the mail gets blocked by the anti spam filter, the Recipient most likely will get a message to either allow or reject your message which is on-hold in the mail server. or you can ask to get on the whitelist.

if its a DNS problem u can clear your DNS cache should allow you to fix the issue.

[copper ridge]

helo @celest shadow

[west vapor]

my friend had the same issue. make sure u log out of every device and perform the repairs mentioned above. then log in with your email and try to unlink again. should work this way

[celest shadow]

Hello, how can we help you?

[night cloak]

im ngl i got frustrated when it happened but il do the routine repairs again.

[sinful flume]

Hello, i need help

[west vapor]

do as i mentioned above step by step and let me know how it goes after

[west vapor]

how can i help you

[night cloak]

sure.!

[sinful flume]

@west vapor yes thanx

Igot bannd

Put i didnt do ant thing i just leve the acuont for like 5month and i back and play tdm 3 game and i sleep

In thr morinig i gat bannd

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful flume.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[stable aurora]

is it possible to gift silver ?

[copper ridge]

do you have a ticket system to talk to support?

[feral forge]

No, it is not possible.

[celest shadow]

Yes, you can contact the in-game customer service. Refer to subpoint 5.4 in #faq for further instructions.

[random eagle]

@feral forge

[raven epoch]

hello there is a question. if the premium roulette event ends, will the crystals disappear or remain until the next roulette wheel?

[night cloak]

@west vapor well its unlinking again , guess i have to wait for another week.....

[west vapor]

Please understand that the game will need to be optimized to support this feature for newer devices. Feel free to provide your suggestions in #old

[errant jasper]

Hello I am from Australia and we get 100ms sometimes it will be 280ms Please can we have Australian server Thank u

[junior wave]

Hello, my account was stolen and the bindings were changed. What to do?

[pallid briar]

Feel free to leave your feedback in #old.

[pallid briar]

Please contact the customer service in-game for further assistance, @junior wave.

[errant jasper]

If u access to the account u just need to change the password

[winged palm]

will it work

[long olive]

how to fix Twiiter error

[dire dove]

Hello pubg mobile team, my account was banned even though I didn't use anything! Please check my account curtain and remove the ban!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire dove.

[pallid briar]

Could you please elaborate your issue or provide a screenshot of it?

[long olive]

ok

[long olive]

im emulator

[pallid briar]

It is a possible solution so please try doing as the moderator has suggested and hopefully it works.

[opaque magnet]

ID: 5268969573
My Facebook account "[e-mail]" has been hacked, banned and
unlinked from my PUBG account. The 7-days rule of undoing the unlinking
doesn't work since my Facebook account got banned. It was well planned.
They hacked my account from nothing and got my PUBG account name changed. I
attached a screenshot with my account name and ID before the hacker change
the name. I only linked my PUBG account to my Facebook account.
I hope you can help and undo what the hacker did and cancel the new linking.
Thanks in advance

[sharp willow]

Why am I stuck in here? I’ve been waiting for 10 minutes; even tried restarting the game 3 times

[night cloak]

can someone help me

my pubg was hacked with my twitter and now i recovered twitter from support but the thief still can login into pubg with twitter after i changed everything

how i can stop him from login???? i changed password and everything but he still can login and he banned account for 3 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[west vapor]

try to restart your device and doublecheck your internet connection.

[storm flume]

Please contact the customer service for further assistance, @opaque magnet. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

none is helping here and when the accounts someone steal it they ask you to contact support in game and when u manage to talk to them you find ur account is bnned for 10 years and they say your account bnned they can't help you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cold obsidian]

Hello,
I got a question, i an currently doing some reviews in pubg for these hax ppl to get promoted to investigator, Does any one know how much reviews i need to get done to go up just level ?

am*

[cyan citrus]

What is your current level, @cold obsidian?

[cold obsidian]

I am still level 0, But i done multiple of reviews and was correct, How many reviews i need to get done ?

@cyan citrus

[cyan citrus]

Could you please take a screenshot of your Video Review interface, @cold obsidian?

[raven epoch]

Help pls

[cold obsidian]

@cyan citrus You mean like this?

[cyan citrus]

Could you please share a screenshot of My Reviews interface, @cold obsidian?

[cold obsidian]

@cyan citrus It is not leveling up… uhm

[manic totem]

i keep trying to get the email unlinked but they keep sending me these yet they do nothing

[cyan citrus]

It seems you are not an investigator yet, @cold obsidian. Could you please tap on ''Request Investigator access'' and see what happens?

[cold obsidian]

You need to wait untill they give you a response.

[manic totem]

i have been waiting since May

[cyan citrus]

Please understand that customer service receives an enormous number of requests of every. A delay can be expected, please wait patiently until they process your request.

You may send them another message as a kind reminder.

[cold obsidian]

@cyan citrus

Bunk, is it possible that its bugged or something or what?

[manic totem]

done that twice now they just ask for more receipts then kts the same thing again. then a message “ hello, we haven’t heard from you in a while” comes up then i repeat the process

[cyan citrus]

I believe you're not eligible to become an investigator yet. You may need to increase your rank and keep playing the game until you will be eligible. You may contact customer support in-game for further information.

[main kernel]

Please fix its help me please

[cold obsidian]

I daily play hours, so keep doing reviews has nothing to do with it? Or what?

[cyan citrus]

Unfortunately, this is not something we can help with. Also, we are not affiliated with customer service in any way.

[cyan citrus]

Please describe your issue.

[cold obsidian]

Bunk, doing more reviews will solve this? Probably because i have lower reviews ?

[main kernel]

https://streamable.com/6tdsp5 it’s my isssue

[cyan citrus]

We don't have exact level or tier requirements to become an investigator. All we can suggest is to play more and increase your rank and in-game level. Players with higher ranks, in-game level and higher accuracy of reports should be eligible to become an investigator. More information about Video Review can be found in the following links.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/350-what-is-the-ban-pan-video-review-and-how-do-i-start-reviewing

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/351-how-to-become-a-qualified-investigator-video-reviewer

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/353-judgement-and-review-weight-rules .

[cyan citrus]

Please try to login your account with linked Email and try to change your region again.

[main kernel]

My account link my iCloud

[cyan citrus]

I'm referring to third link Email, @main kernel.

[fresh flame]

Only survive till dawn is in que .. No infection mode??

[pallid briar]

You may refer to this:

[fresh flame]

so according to this when will infection mode come

22??

[pallid briar]

No exact date of the infection mode yet. It will be coming soon so I suggest you keep your eyes on #news for it to be announced, @fresh flame.

[fresh flame]

Yeah ok thank U

[main kernel]

How to link ?

[cyan citrus]

Please login the account with linked Email first as I mentioned earlier, @main kernel.

[nocturne harness]

Ho

I am playing in gameloop emulator does anybody knows how to enable the ultra hd sounds ?

[humble marlin]

Log-Out > Repair > Routine Repair > Re-Start the game

[cyan citrus]

That option is not yet available for Gameloop. For further assistance, please visit their official website or Discord server.

https://gameloop.com/.

[main kernel]

Already repair to my game but still this problem

[cyan citrus]

Please refer to my previous response again, @main kernel.

[main kernel]

Sir yes it not work

[cyan citrus]

What is the issue you're facing while changing your region after logging into Email, @main kernel?

[main kernel]

Yes I want change my regin

[umbral widget]

Hello. I have a question. When will come Payload mode back ?

[cyan citrus]

Could you please respond to my above question accordingly?

[pallid briar]

No exact date for when the Payload mode will be available. It will be coming soon so I suggest you keep your eyes on #news for it to be announced, @umbral widget.

[umbral widget]

Thank you

[nocturne harness]

@cyan citrus are there any better emulator that has ultra hd sound and better performance than gameloop ?

[cyan citrus]

We only recommend you to play the game on Gameloop, @nocturne harness.

[nocturne harness]

Okay

[nocturne harness]

Is there any way to know when will ultra hd sounds come to gameloop ?

[main kernel]

@cyan citrus peramter error

[cyan citrus]

You will need to enter your phone number there instead of Email address.

[cyan citrus]

It seems like you did not login with the linked Email, @main kernel. To further troubleshoot your case, please provide your numeric user identification and a video in
recording in #899655004745498705 showing that you:

▫️ log out
▫️ log in with a linked e-mail address
▫️ attempt to change your country/region setting

Hide your password and other sensitive details in the video recording.

[cyan citrus]

No information in this regard. Please ask that to Gameloop customer service.

[winter path]

How can I link a mobile number, if I already have an email linked?

[cyan citrus]

Do you have option to link a phone number in your Account settings, @winter path?

[night cloak]

Can

Can't see highlight from cariar result

[winter path]

no, because I already have a linked email. How can I change that email or add a mobile number?

[cyan citrus]

Please check if Highlights Moments option is enabled through your in-game Basic settings.

[cyan citrus]

You cannot remove third link at the moment. Please try login the account with linked Email and try to link your phone number again.

[winter path]

:(

[broken sluice]

Can I trust midasbuy?

[cyan citrus]

Yes, @broken sluice. Please make sure that you buy UC through the following link.

https://www.pubgmobile.com/pay.

[broken sluice]

How long will it take for the other person to recive the UC?

[cyan citrus]

In most cases, instantly, @broken sluice. However, a delay can be expected for some cases.

[broken sluice]

Ok thank you

[cyan citrus]

My pleasure, @broken sluice!

[ruby temple]

Hello
can I kinda look for teammates here ?

in this discord server I mean

[cyan citrus]

Please use #activities channel for such in-game activities, @ruby temple.

[lapis glacier]

Hi, I have had my account hacked. The hacker linked his Twitter and email, he is continually getting my account banned. How do I remove his two linked account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis glacier.

[storm flume]

Please contact the customer service for further assistance, @lapis glacier. Refer to subpoint 5.4 in #faq for further information.

[wise scaffold]

читеры каждую вторую катку,вы там вообще работаете над игрой?
я такой мод игры могу сделать за пару минут.
Антибан вообще работает?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @wise scaffold. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[river bolt]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5727811662

The name of the account userxxargantenexx

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river bolt.

[west vapor]

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. thats the best and fastest way

[scarlet kraken]

mini modding 🤔

[vital fable]

My friend's account can be opened for any reason that is ten years old؟

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital fable.

[hardy escarp]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hardy escarp. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Damn i rage
How to reduce lag

Serious question

[hardy escarp]

Hello sir help

[cyan citrus]

Please mention your device.

[cyan citrus]

Please state your issue first.

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[hardy escarp]

My pubg region change problem

[night cloak]

Issue : 2gb ram, thats all.

Redmi 7 unsupported for pubg

[hardy escarp]

My country region Pakistan and mistakenly change to France

But I don't receive 📨 msg

[cyan citrus]

Please login the account with linked Email and try to change your region again, @hardy escarp.

[hardy escarp]

Ok

[night cloak]

Ok that means no solution for me

[pallid briar]

You may refer to subpoint 1.3 in #faq and see if you meet the requirements, @night cloak.

[night cloak]

Just wanted to thank the PUBGM team and Worldlink Communications for bringing Nepalese server to PUBGM. I hope the players will now Get better ping and competitive experience, thanks

[pallid briar]

Feel free to leave your feedback and thoughts in #old, @night cloak!

It seems like it has something to do with the optimization of the game for your specific device, @night cloak. I suggest you try asking anyone with the same device as you if they have these issues too.

They use the same type of headphones/earphones too?

[night cloak]

Not professional. i asked how

But ok ill go

[pallid briar]

I meant to say subpoint 1.3 in #faq, sorry for the inconvenience.

[night cloak]

That means nothing for me.

I already reach the req

[pallid briar]

Sadly, if your device does not meet the minimum requirement, we are unable to assist you much. You may refer to subpoint 4.6, 4.7 in #faq and see if that helps, @night cloak.

[night cloak]

So you trying to say

I should get new phone

That means alot for my wallet

Adios

[pallid briar]

It seems like that is an issues with the games optimization for your device model. You can report the issue in #old if you haven't already following and hopefully the developers will look into the issue. Sadly, I don't have any possible solutions yet.

[neat crane]

Hello pubg . Why Aim assist is not working anymore

[worn anvil]

hi for all

is there anyone can help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worn anvil. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Can you please add more details about the issue you're facing?

[worn anvil]

dear by wrong i change my age to under18 i want to back it to above 18

[cyan citrus]

You have already been answered for that, @worn anvil.

[neat crane]

Pubg Aim Assist feature is not working anymore. After 1.5 update the Aim Assist feature is not working .. I have to do alot of struggle to set my aim nowadays . because of Aim assist problem

[neat crane]

It fills like I am playing with aim assist off.. although it's on

[worn anvil]

that is mean i must wait for 30days to can change it again

[cyan citrus]

Correct, @worn anvil.

[cyan citrus]

Are you facing this issue in any particular game mode?

[worn anvil]

but i make live show in pubg how i can work with this way

[cyan citrus]

We cannot help you any further in this regard, @worn anvil. Please move to #chat for further discussion.

[bold cosmos]

Hello. I have an issue. I was banned falsely and the ban reason was using an emulator. I haven’t ever used an emulator and play with iphone xs. What could have caused this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold cosmos.

[neat crane]

No sir .. TDM classic everywhere..

Thanks for confirming the issue brother

[serene quartz]

Is there any way to unlink and email on my account if I do not know the password to it? If not, would this maybe become a feature?

[west vapor]

what would be the reason to unlink the email if you dont know the password? the account is yours to begin with?

[west vapor]

Please contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[serene quartz]

I forgot the password

[pallid briar]

No, you cannot unlink your third link email since it is not a feature. You should know the credentials since it is your account. You can try changing your password using the "Forgot your password" option.

No information if the option to unlink will be added in the future.

[serene quartz]

thanks

[west vapor]

sorry replied to the wrong message

[pallid briar]

You're welcome! Please be more aware in the future to avoid such incidents, @serene quartz.

[west vapor]

if you put your pw in incorrectly for 3 times u will be able to reset the password

[serene quartz]

from the login page?

[west vapor]

yes. click "login with email". from there then

[pallid briar]

Please follow these steps to change your password, @serene quartz:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[timid crest]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid crest. Remember to read through #faq before asking questions in the support channels.

[timid crest]

Sir i have facing this problem... Please solved my problem

I can't enter the game

[pallid briar]

Where do you currently reside, @timid crest?

[timid crest]

Bangladesh

[pallid briar]

Try using a DNS or using a different internet connection and see if that helps, @timid crest.

[timid crest]

I am trying different types of internet even vpn included but result is zero

Please sir solve my problem as soon as possible

[pallid briar]

Usage of VPN is not recommended, @timid crest. Could you try using a DNS?

[timid crest]

I can't use DNS

[pallid briar]

You may try doing that if you haven't, @timid crest.

[timid crest]

How to use DNS???

[pallid briar]

You may refer to subpoint 4.3 in #faq for further assistance, @timid crest.

[deep lintel]

I want to talk to pubg mobile support

Please Help

[upbeat cairn]

Any one can give me direct contact mail for Tournament room card?

[onyx cairn]

@upbeat cairn ^

Mail addresses are for general inquiries, only.

[timid crest]

Are DNS Safe for my account??

[pallid briar]

Yes, they shouldn't cause any issues.

[timid crest]

Thanks bro

[deep lintel]

I want to help

Is there anyone to help me?

😩

[onyx cairn]

@deep lintel banned?

If yes, please type it.

[deep lintel]

Yeah I got banned and I swear I didn't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep lintel.

[proven pilot]

Is PUBG working on this pan glitch

[cyan citrus]

Please add more details about the issue you're facing, @proven pilot.

[main kernel]

How to link my account

[cyan citrus]

You have already been answered here, @main kernel.

[proven pilot]

There is a glitch where Enemies aren’t taking any headshot damage due to a pan covering there head

[cyan citrus]

Do you have a video recording of that issue?

[proven pilot]

No I will try to later when I get on

[cyan citrus]

Please do so as I'm not familiar with an issue with that description, @proven pilot.

[timid pawn]

Any news on payload? What is China waiting for?

[void locust]

Please fix the unlink issue, its been two weeks i am trying to unlink but the unlink fails as PUBG forces the small updates inside the game which fails the unlink please fix that issue!!

[cyan citrus]

Where do you reside, @void locust?

[void locust]

Nepal

[cyan citrus]

That game mode will be available soon in-game.

[cyan citrus]

Please add more details about the issue you're facing when removing your social media account.

[void locust]

I have put my one of the socials for unlink on 10th of october and the unlink failed firstly on 16th october and again today now as PUBG rolled out small updates of 1.9mb, when i opened the game it showed me unlink failed, Client Version Error, as per my understanding whenever there will be any kind of small or big update the unlink would fail

[cyan citrus]

Please try to do a Routine Repair of the game. If the issue is persistent, contact customer service in-game for further assistance.

[void locust]

Already done

This is the Issue/ BUG from PUBG itself with every update unlink would fail

[cyan citrus]

We are unable to help you any further in this regard, @void locust. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[night cloak]

Can anyone tell me how i can contact error 403 privately?

[cyan citrus]

What does it concern, @night cloak?

[night cloak]

i have literally got 21 FAKE strikes on my pubg lite channel and I want them to get removed. I would be very thanful if you could help me

[simple torrent]

I have the same exact issue for the past month and a half i’ve been trying to unlink the fb account, it always stops after 5,6 days and says failed to unlink. Been typing here to fix this issue because its annoying always same sentences

[cyan citrus]

You can send your inquiry in #copyright channel for that and wait patiently for a response.

[simple torrent]

like damn

[night cloak]

I am 100% sure that I have not violated the guidelines and i havent promoted any cheats

[night cloak]

Sir its been 3 hours since ive been waiting. Can you please tell me what i can do to get the strikes removed

[cyan citrus]

You will get a response in due time, @night cloak. Please wait patiently.

[night cloak]

ok Sir Thanks for information. Can i contact you on instagram ?

[simple torrent]

@cyan citrus report this in yalls HQ or whatever cus its a known issue already idk do yall not see it or whatever but yeah

[cyan citrus]

That is not necessary, @night cloak. if you have any other concerns, you can state them here.

[stoic yew]

Hi

I want to unlink google play from my account

[cyan citrus]

Please feel free to report the issue through #old in compliance with channel's pinned instructions.

[night cloak]

ok but please tell me how i can get the strikes removed

[stoic yew]

But when i click on unlink it says client version error failed to unlink

[cyan citrus]

The community team is handling those strikes. Please wait patiently for their response in #copyright channel. If you don't require assistance regarding something else, please move to #chat.

[cyan citrus]

Where do you reside?

[stoic yew]

Pakistan

[cyan citrus]

Please try to do a Routine Repair of the game and try to remove the account again, @stoic yew.

[stoic yew]

Ok

Thanks it worked

[solid heath]

Why my grenade are not equipped on smart 720p keymapping

[cyan citrus]

My pleasure!

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server.

https://gameloop.com/.

[undone crane]

You should use #discord For such inquiries.

[candid coyote]

Hi! Its urgent my email got hacked and I want to unlink my email from my account

Please tell me how to unlink it

[quiet condor]

This user is promoting Hacks @lime juniper @night cloak

[storm flume]

Please contact the customer service for further assistance, @candid coyote. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

They are reporting it, not promoting it.

[undone crane]

@quiet condor TIhis channel is only for the use of in-game support, move to #discord

[pseudo patrol]

Hey, is there any channel, like #find-teammates? Thanks

[quiet condor]

Ok sorry

[undone crane]

Yes, it has been renamed #activities. Next time please use #discord for such inquiries.

[pseudo patrol]

Allright, thanks!

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[maiden cipher]

Hello PUBG MOBILE Please check metro royal mode map 3 there are so many hackers using hacks in map 3 you need to increase your anticheat system in metro map 3

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @maiden cipher. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[maiden cipher]

Increase live ban project in metro map 3

[cyan citrus]

Please feel free to provide your feedback through #old, @maiden cipher.

[worn edge]

Hi PUBG support, i am losing my rank please solve this soon .

@hope are u there ?

@night cloak

@cyan citrus

😢

[celest shadow]

How can we help you?

[gaunt token]

hello aleykum
I want to ask something
how can i make middle east u europe

[worn edge]

I have described my issue yesterday with hope , can you find our conversation? Or i should again write ?

[worn edge]

I am facing with a big issue my rank is 112 in FPP , SOLO server KRJP , matches sine A week is not starting for me , BUT it is starting for my Friends

This is my friend career result

And this is mine

[dark wraith]

Hi. I want to report this Facebook channel. They have cheating live stream:
https://www.facebook.com/Rahul-Gaming-1053374288019801/

[worn edge]

It get 20 minutes but not starting, but for my friends it starting after less than 5 minutes

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @night fossil. We may otherwise have to mute you.

[worn edge]

I can't wait more please, i only need 199 score to get conqurar az my rank is 112 , if this issue prolong i can't get conqurar and all my efforts will destroy

[celest shadow]

Matchmaking time depends on how many players are currently playing on the specific game mode, map, team mode, perspective and server.

[gaunt token]

hello aleykum
I want to ask something
how can i make middle east u europe

[worn edge]

Yeah i know this, this is the same instructions hope said me here , but finally he/she got my Id and some more details to fix it , IT IS STARTING FOR MY FRIENDS but not starting only for me see screen shots plz

[cyan citrus]

You can change your game server from in-game Basic settings > Account, if that's what you're referring to.

[dark wraith]

I am not able to submit. Even it's correct ID number.

[worn edge]

Without waiting, it suddenly happened for me that not start any more , i am in touch with my friends they are also doing Rank up and matches normally starts for them in same server and settings

[pallid briar]

Please refer to the instructions and only use the highlighted part.

[celest shadow]

I am afraid there is nothing that we can do to help. Feel free to contact the in-game customer service for assistance.

[dark wraith]

Thank you ❤

[gaunt token]

she says this to me

[reef isle]

Hello, how can I recover my account? They linked to Twitter and won't let me play.

[pallid briar]

You may refer to this, welcome.

[cyan citrus]

If there is a cool-down, you will need to wait for that to end. There is no other way.

[dark wraith]

I got it :)

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[reef isle]

Yes

[pallid briar]

Which login methods are connected and which one are compromised?

[worn edge]

I already did this in game customerservice, so if i cant get help/support here why should here named PUBG support that you are referring me to other place ?

Means Finally there is no one to help me .

[reef isle]

I don’t have any access

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[night cloak]

<@&481161015728406538> why am I mute

[shy sparrow]

@polar marsh I cannot access to premium crate since the new crate has arrived pls help

[reef isle]

Ok thanks

[cyan citrus]

Premium Crates have been replaced with Lucky Spin for some regions. Feel free to provide your feedback through #old.

[shy sparrow]

Okay thank u

[cyan citrus]

My pleasure, @shy sparrow!

[celest shadow]

Can you please elaborate your issue?

[night cloak]

<@&481161015728406538> plz why am I muted

I can speak in Channels

[shy sparrow]

I thought premiums r available in all regions

[celest shadow]

Please be advised that the moderator role mention is reserved for server-related emergencies. Please describe your issue to us and provide a screenshot.

[night cloak]

OK, hold on

[celest shadow]

Please join a voice channel so that we can assist you with this.

[night cloak]

Am in

[shy sparrow]

Premium crate not available in israel region?

[night cloak]

Thx very much !!!!!!!^

[celest shadow]

Done. For future reference, please use #discord instead, @night cloak. This channel is reserved for PUBG MOBILE-related questions.

[night cloak]

OK, srry

[shy sparrow]

<@&481161015728406538> pls help

[celest shadow]

Please refer to this response, @shy sparrow.

[shy sparrow]

I have already asked there

Still no reply

[worn edge]

Friends any update for my issue?

[celest shadow]

This change is intentional, @shy sparrow. If you are unsatisfied with this change, feel free to provide your feedback in #old.

[shy sparrow]

Okay I have mentioned everything. Hope u guys reply

The premium is going to end soon hope this problem gets fixed asap

[cyan citrus]

You have already been answered. We are unable to help you with matchmaking issues in any way. Also, KR/JP server is mainly for Korean and Japan players and have relatively less amount of players than any other server. I would recommend you to switch to your own regional server.

[worn edge]

If there is less players so matches must not start for othera too , why it is starting for my friends ? It was alright last week for me too but suddenly found issue . From your responses i realized you can't do something for the issue solving . Sorry for bothering you here , soon i will leave here that have no support or investigation for issue findings, what answered You have given we all know it .

[cyan citrus]

We are sorry if you feel like that. As we only provide community support, we are unable to help you with such issues in any way. Please feel to contact customer service in-game for further assistance and do come back again, should you require assistance regarding something else, @worn edge.

[worn edge]

Thank You and sorry if you disturbed by me and bye i am leaving this channel if you people have no connection or have no access of issue reporting with PUBG technical teams for investigation of a PUBG user issue .

[remote maple]

i have a problem i cant register or join crew

they say banned from playing crew

i dont play with hack or use hack

[cyan citrus]

The accounts that have been suspended before or have a history of cheating will be permanently suspended from playing All-Talent Championship, @remote maple.

[remote maple]

i never get banned before or use cheat

[cyan citrus]

Feel free to contact customer service in-game for further assistance, @remote maple. We are unable to help you in this regard.

[remote maple]

how can i contact them

[cyan citrus]

Through in-game, @remote maple. You may refer to #faq sub point 5.4 for further instructions on how to contact customer service.

[steep notch]

Hi so I had to get a refund from apple on a purchase and now my game will no longer let me buy uc what do I do will if have to give the refund back ?

[night cloak]

Do you receive any errors when purchasing?

Kindly share screenshots of your issue.

[steep notch]

No I did not buy it some one else did was not to allowed to buy it but I can put the money back if I have to I just did not want to waist 100 of my dollars on this game at the moment

[night cloak]

Usually when forcing a refund your account will either be suspended or your account will be put in debt. You need to purchase UC again in order to pay this debt.

[steep notch]

Ok so I can just buy my self out of it then

Great

Ok that’s fine I guess

So if I buy 100 dollars worth of uc It will be deducted but it will not mess my acc up

And the uc ban will be gone

[true tulip]

Is it not possible to get 90 FOV in HDR?

By the way, 90 FOV not FPS don't get confused on that 😄

I switched my game to HDR and I no longer get the FOV slider

[night cloak]

I noticed you said someone else was buying you UC. Should someone else be on your account purchasing UC please note this is illegal and can result in a ban. You can purchase UC yourself via the in-game shop. Should you have friends that would like to purchase you UC or you purchase UC for a friend please use https://www.midasbuy.com/midasbuy/ot/homepage/pubgm?from=__mds_buy_pubg.dc_global.

[night cloak]

We cannot confirm the safety of your account but this is the way, yes.

[night cloak]

Are you referring to this option? I’ve just enabled HDR and restart my game to enable this and I still have the option.

[true tulip]

I don't get it I have my HDR enabled :c

Nvm I had to restart my game a few times

now I got it Thanks

[night cloak]

Are you using the correct UAZ in order to use the UAZ skin please note that there are three different types of UAZ’s.

I accidently left the game it said enter match again i accidentally clicked cancel how much minus i am getting

[cyan citrus]

You may check that after the game has finished. We cannot help you in this regard.

[night cloak]

You can see in these screenshots.

All three are in any map that have the UAZ car as a spawn.

Correct.

[candid iron]

Allow custom room creators to create there own version of quick match.

Give us this in next update

This will help clan training a lot where a team is trying to learn a certain area with random people they invite to the room

[west vapor]

Feel free to leave your feedback and suggestions in #old.

[quartz moth]

Infection mode coming today?

[tired basalt]

So I see that there are loads of vids being deleted constantly in #897611453404700733, how to does someone upload content without it being taken down (like what are the legal requirements)

[storm flume]

Please avoid going off-topic, @timid pawn. You may have unrelated conversations in #chat.

[rustic moon]

Hello, who can help me? I need to change the email linked to my account

[vernal hill]

Kindly help ... How can I remove number from my id.
I have gmail,third mail, and fb attached to it .... But someone added his number

[celest shadow]

#897611453404700733 will automatically list online PUBG MOBILE cheating content when these videos are removed. Please refer to #community-news for further information.

[celest shadow]

Please contact the in-game customer service for further assistance with this. Refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

You currently cannot change your linked e-mail address.

[tired basalt]

Appriciate it 👍

[static herald]

Hi @celest shadow

[celest shadow]

Hello, how can we help you?

[leaden tapir]

I play 30 fps only but my mobile supports 60 fps

[cyan citrus]

Please mention your device, @leaden tapir.

[leaden tapir]

Oppo F7

[cyan citrus]

Could you please share a screenshot of your graphic settings in-game, @leaden tapir?

[leaden tapir]

Ok

[cyan citrus]

I believe those are the highest Frame Rate settings available for your device, @leaden tapir. You may provide your feedback through #old in compliance with channel's pinned instructions.

[quartz moth]

Is infection mode coming today?

🤡

[leaden tapir]

But in other games I play 60 fps

[cyan citrus]

Different games may provide different settings depending on the requirements of the game, @leaden tapir. You are more than free to provide your feedback through #old in compliance with channel's pinned instructions.

[quartz moth]

Is infection mode coming today???

[cyan citrus]

That game mode will be available soon, @quartz moth.

[quartz moth]

🤦‍♂️

[rose eagle]

@cyan citrus bro Why i can’t request ?

[cyan citrus]

We don't have exact level or tier requirements to become an investigator. All we can suggest is to play more and increase your rank and in-game level. Players with higher ranks, in-game level and higher accuracy of reports should be eligible to become an investigator. More information about Video Review can be found in the following links, @rose eagle.

#questions message

[rose eagle]

What should i do first to be investigator bro

[cyan citrus]

Please refer to my above response again, @rose eagle.

[rose eagle]

I playing from S1 too so why i cant request

Ok thanks

[cyan citrus]

My pleasure, @rose eagle!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vast charm. Remember to read through #faq before asking questions in the support channels.

[tender salmon]

someone link to report player ?

[cyan citrus]

Do you want to report a cheater, @tender salmon?

[tender salmon]

yes

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @tender salmon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tender salmon]

ty

[silver stream]

Hi

I want help regarding my pubg mobile account

[night cloak]

Hmmmmm

@silver stream Did you contact the customer service?

Dear PUBG Mobile Official, I am Mehmet Beytor, the owner of the account with the id number 5479258887.
I've been playing since season 7. I buy royal passes every season. I've always played the game actively and in accordance with the rules, and until now
I was not permanently banned.
My account was completely blocked from the game for 10 years on 19.10.2021. I think this ban is an unfair action against me and
I would like to state that absolutely no cheats or refunds have been purchased in my account.
For this reason, I may have been banned. My internet speed was low. After my internet went back and forth for a moment, a ban notification came.
I would like my account to be opened after my account has been re-examined and confirmed that I am a fraudulent player.
Mehmet Beytor is your player with id number 5479258887.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fathom trellis]

Hope?

You still here

Yes brother i tried many times but still the same old thing they do nothing.

As u know there are 3 ways to login one pubg id. I have 2 of them the third is with the hacker he linked his email And would not let go

I need help in regarding how can i unlink his email

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized log-in methods, @fathom trellis. We are not affiliated with them and are unable to assist you with account related issues.

[fathom trellis]

@pallid briar can u plz guide me the order of what i have to do in game customer service

Im helpless right now

Thats why i came here

[pallid briar]

Try stating your issue first and you will be given some options. Select the options that is related to your issue, in you case it would be "Account related issue". From there you may answer their questions and follow along.

[fathom trellis]

If u dont mind can i send u the screen shot of what i did in the customer service?

So u can guide me better

I follow every step after account related issue and after answering everything they just stop and say like i usually get. Sirry we cant help u as u info is not correct

Now i dont know where im wrong as i provided everything i know and everything that is correct

[pallid briar]

You could provide a screenshot of their last response covering all the personal information, @fathom trellis.

[fathom trellis]

There is no personal info

They just asked me for fb name and date of first link etc

[narrow wing]

I need a moderator to help

[fathom trellis]

And what do i want to unlink

[cyan citrus]

Hello! How can we help you?

[pallid briar]

Please provide them with all the correct information to receive help from the customer service, @fathom trellis.

[fathom trellis]

Ok @pallid briar ill check on tomorrow again and will tell u sir

Thank u for ur time

[narrow wing]

Someone insulted me in the game and I'm going to sue him. I have proofs. He changed his nickname in the game. It is not found when you search by nickname. I don't know the ID number. Does Pubg mobile keep old nicknames? Because I only know his old nickname.

[jade ermine]

I just had an opponent and I know 100% he‘s hacking, I already reported but I want him to get banned now! Can you please ban him?

[cyan citrus]

If you don't have the user identification of the player, it may not be possible to report him through the in-game report feature. You may try to contact customer service in-game for further assistance.

[jade ermine]

I mean c‘mon, those aren‘t normal hipfire hits, he‘s getting mostly headshots and doesn‘t miss a shot.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @jade ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[jade ermine]

I already did but that‘ll take at least a few hours

[cyan citrus]

What will take a few hours, @jade ermine? Could you please elaborate?

[jade ermine]

banning my opponent

[narrow wing]

I just want to know does pubg mobile keep old nicknames?

[cyan citrus]

Appropriate action will be taken upon the verification of cheating behavior, @jade ermine.

[narrow wing]

if i change my nickname what is happening my old nickname? does pubg keep the old ones?

[cyan citrus]

We are unable to provide you such information. Feel free to contact the customer service for that, @narrow wing.

[narrow wing]

customer service sends bot messages always

[drifting pagoda]

Hi i get a ban for 10 years but i didn't do anything ,why and can i get my account again?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting pagoda.

[cyan citrus]

The AI is just there to record your concern, @drifting pagoda. You may need to select the relevant options available to connect to a customer service representative. Again, this is not something we can help with.

[latent wyvern]

How can I recover my account? I am not banned or hacked, just forget my guest account.

[echo canopy]

@cyan citrus my account was ban for 30 days but it’s been days days it’s still not unban what could be the reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo canopy.

[night cloak]

Why is my account deleted in 7 days?

!avatar

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

How can I change my age in game?

How can I recover my account?

I have 16 year

In game no is 16

[cyan citrus]

There is no option to change your age in the game, @night cloak. For account related issues, please contact customer support in-game for further assistance. We are unable to help players with account related issues through this platform, as we only provide community support.

[night cloak]

Look my profil

[cyan citrus]

I did. For that, please contact customer support in-game, @night cloak.

[still mason]

any one can help me ?

[undone crane]

Hello! Please state your issue.

[still mason]

welcome first
I have a big problem
I had a large account inside the game, but it was hacked by a criminal from Indonesia or India, and my account was locked for 10 years because he used it to break the laws.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still mason.

[bright crag]

Will metro ever be removed?

Or is it a game mode gonna be forever

[pallid briar]

It should be available till 15 November. Keep an eye out in #news for future news.

[bright crag]

Ah ok

[static crypt]

Hi i think i found a bug bot whit 6 lvl armor wth i forgot to screenshoot but fix this

[nova marsh]

I want to change my region...i m not ranked in duo wins...still unranked...still freezed to 0 wins

[pallid briar]

Feel free to report the issue in #old.

[pallid briar]

You can change your region from the basic settings in-game. Click on the "account" button. You will be ranked once you meet all the requirements. Click on the ? button for more information. It will also count after you had reached Diamond V rank.

[royal sedge]

I have a keymapping issue on emulator.
The boost for vehicles doesn't work by holding shift key. Can someone please help me with that?

[undone crane]

You can visit the link provided by myself allow for more information, @royal sedge :https://www.gameloop.com/us/

[nova marsh]

@pallid briar than u for answer.... I iniw how change the region...but still 142 days...is ther any way to change it ? Because i have flag of morocco...and the region is turkey...it show me 0 wins in duo rank...but i was in top 100 morocco....i didnt change the region befor...i m conqueror

[pallid briar]

You need to wait for the cooldown to end in that case. I believe it is no longer based on you flag but instead based on your region.

[nova marsh]

But i was in turkey since 2 mounths ago....now im in morocco....can i send to the customer ..for help...to change the region...because i have a lot of wins.....i want to have this hashtag

[pallid briar]

Unfortunately, there is no other way but to wait for the cooldown to end. We are unable to assist you in this regard, @nova marsh.

[cobalt tangle]

where is my 250rp point of m4 ?? which i get as reward on past rp season m3??? i havent use it but therr is not in my inventry🥴

[feral forge]

There was no 250 RP point card during Royale Pass Month 3.

[frozen wedge]

gfx

using gfx tools are legal or ilegal?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @frozen wedge.

[feral forge]

Hello, @haughty rover. Do you require any assistance?

[night cloak]

[e-mail] , i can email to this address right?

[flat meteor]

Im trying to unlink twitter. It shows 1day left. Will it be unlinked tomorrow or will it show 0 day left or some 24 hours left timewatch

[undone crane]

The time will be concluded as 24 hours.

[night cloak]

can i have the PUBGM partner link for Nepal region?

@lime juniper

or is it already over? and is

[undone crane]

It is over, @night cloak.

[night cloak]

oh. :/