questions

[stone wedge]

Does the page get removed immediately when I report or does it take time?

[cyan citrus]

Please add more details about your concern or attach a video recording. Also, avoid cluttering the support channels by sending incomplete messages. I will reply to you in mean time.

[stone wedge]

I don’t want innocent people to get scammed

[cyan citrus]

It may take some time but it will eventually be removed upon the verification of cheating content.

[stone wedge]

Okay

[cyan citrus]

Please take your time, @night cloak.

[final lagoon]

They told me not to send something new so as not to hinder the solution of the problem, but there is no answer , Please tell me what should I do

[stone wedge]

I want to report can I get the link

[cyan citrus]

I have already provided you the link here, @stone wedge.

[cyan citrus]

You have already been answered. We are unable to help you any further in this regard. Feel free to contact the customer service for further assistance.

[old patrol]

My account got for banned for 10 years literally for no reason. I thinks its a system error. I didn't break user agreements. So can you please check my ID and unban it.
ID : 5216364801

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old patrol.

[dusty notch]

What is mean?

[west vapor]

can you translate what is written there?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We are unable to help you with compromised accounts through this platform, @night cloak. Please contact customer support in-game and customer service of the relevant social media account for further assistance.

[dusty notch]

@cyan citrus what is mean?

[cyan citrus]

This usually occurs when you have entered the incorrect login credentials or cancel the login process, @night cloak. Please try to change the password and try to login again or contact customer service in-game for further assistance.

[dusty notch]

What is obb

[cyan citrus]

This seems to be a PUBG MOBILE related service.

Please be more respectful when communicating with other community members, @night cloak.

Please understand that we are unable to help you with compromised accounts through the community. Also, we don't provide assistance for suspended accounts in any way.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[trail swift]

I already own THE SKULL UMP SKIN
But in treasure it won't show and also because of that I am not getting discount help in this matter asap because it end tomorrow.

[cyan citrus]

I believe the price available is the discounted price.

[trail swift]

No it didn't count the ump skin for discount

[cyan citrus]

You may refer to that notice under SUPER SALE interface in your screenshot, @trail swift.

[sour grove]

can i unban my acc?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour grove.

[cyan citrus]

We cannot help you any further in this regard, @night cloak. As you have already been answered, please move to #chat and avoid cluttering the support channel.

[trail swift]

Yea I know but I own two item i.e ump and uaz skin.

[cyan citrus]

The items that you already own will be deducted from the final price as mentioned in that notice, @trail swift. This is not something we can help with.

[quaint moss]

Unable to collect attached supply

[cyan citrus]

Hello! Can you please try to do a Routine Repair of the game one time, @quaint moss?

[quaint moss]

That the first thing I try

Some time it's work but sometime doesn't

[cyan citrus]

Can you please try to open the mail and collect the reward, @quaint moss?

[quaint moss]

Okey trying....

[edgy walrus]

bro wtf did I just get in the car for pubg why are you people not going to fix this

braa ban the hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @edgy walrus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fossil bridge]

Hey when clicking this event and going back to the lobby and in a match also you still hear the event sound its so annoying thus bug

[open oyster]

Any one know hgmi❄

[cyan citrus]

The developers are already aware and will address the issue soon. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @open oyster.

[willow briar]

why did point card 250 ( M4 ) disappeared from our inventory ?

[crisp hound]

One message removed from a suspended account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp hound.

[willow briar]

@cyan citrus why did point card 250 ( M4 ) disappeared from our inventory ?

[woven bone]

My map isn’t showing up anymore

[cyan citrus]

Please try to do Routine Repair of the game.

[cyan citrus]

Please try to reset controls one time.

[woven bone]

wdym reset?

[cyan citrus]

Please refer to your screenshot, @woven bone. There is a Reset option available.

[woven bone]

resetting means ill have to redo everything. I dont want to have to do that

[cyan citrus]

You may try to do a Routine Repair of the game, @woven bone. Otherwise, you will need to reset your layout.

[woven bone]

How do i do a routine repair?

[cyan citrus]

Please logout your account and you will see an option of Repair on right side of the screen, @woven bone.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

That subscription is not available for iOS devices, @storm cape. You may need to login with an Android device.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

Yes, @storm cape.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

Yes. You should be able to buy it using an emulator, @storm cape.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

Please share a screenshot, @storm cape.

[surreal geode]

Using trigger can get you ban?

I'm on red magic 3s and all red magic phones have in built triggers that are usable for anything not only for games so would they get me banned? And what about 3rd party ones too like the ones you can buy online which u place on phone or the DIY ones

[storm cape]

One message removed from a suspended account.

[cyan citrus]

You may refer to that notice, @storm cape.

[cyan citrus]

Any peripheral devices that can interfere with the normal functionality of the game are not recommended.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[surreal geode]

But using triggers is literally the same as playin 4 finger claw and doesn't really give advantages as much as you think

[cyan citrus]

We don't provide assistance for emulators, @storm cape. You may try asking that Gameloop server.

[cyan citrus]

Still, they can interfere with the normal functionality of the game and cause unstable gaming environment. I will not recommend you to use any peripheral devices to play PUBG MOBILE.

[surreal geode]

If it resulted in ban would it be permanent ban or 1day/7days

[cyan citrus]

No information in this regard, @surreal geode.

[peak reef]

I got banned after getting the new smoke skin from the new m762 lucky spin and used the smoke in game. Please help me to get my account back.
ID:5380213687
‏ iPhone X Max
‏Iraq
‏Earthlink Wi-Fi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @peak reef.

[turbid flame]

The guy @night cloak is being racist and using N-word... Just reporting =)

@cyan citrus

[storm flume]

As a general rule, @turbid flame, we do not actively moderate the voice channels. Please use the built-in mute functionality for users that are disturbing. However, if you believe that someone is partaking to severe actions that violate the voice channel #735483472432594994, do not hesitate to use #discord for further assistance. Appropriate moderating measures will be applied upon the moderation team's discretion.

[simple minnow]

Admins i need your help plzz cone in dm i need to talk with you guys

[night cloak]

Got banned or account hacked?

[green ridge]

how to report hacker with video clip where i can send video of hacker

[simple minnow]

No there is a fake account and he is threatening me that i am a krafton staff i will take down your account

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @green ridge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[green ridge]

thank you

[night cloak]

@simple minnow On Discord?

[simple minnow]

Yes

[night cloak]

Could you share a screenshot of the conversation?

[simple minnow]

On dm??

[night cloak]

You can share here.

[simple minnow]

Oky

@night cloak ^^^^^^^^

Plzz help ne ASAP

And he is also here in this server

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[night cloak]

@simple minnow Could you share another screenshot of their floating profile just like this:

[simple minnow]

Oky wait

[night cloak]

@storm cape You can cancel from the Google/Apple subscriptions section.

[simple minnow]

@night cloak
See he also msg me here

[desert pumice]

Here's a problem that on the video how to solve it need help? (

[night cloak]

@simple minnow Thank you. They are now banned.

[simple minnow]

From server or from discord??

[night cloak]

This this Discord server. We are not Discord employees, unfortunately.

[simple minnow]

Oky thnx and again thnx for that amazing services 🥳

[night cloak]

Is getting banned cuz of voice chat a thing?

[night cloak]

Yeah.

[desert pumice]

Report

[simple minnow]

@night cloak
He is not still ban see @gleaming pecan

[night cloak]

Could you share a screenshot of your control settings? (Not control layout)

[night cloak]

It is just your Discord app. You may wanna restart.

[night cloak]

@desert pumice Could you select these 3 settings simultaneously and play with each one for a few seconds to see if you feel any difference?

[desert pumice]

everything is the same there(

[night cloak]

And wat are/could the conditions for getting banned from that

@night cloak Only if you be a very bad boi.

Oh boi

I am very good boy

[night cloak]

But for feal tho

Cuz one of my frnd got banned and he said he didn't do anything

Usually you get banned when you swear/scream.

And do i have to get manually reported or does the system just detects?

Ofc I wouldn’t tell my friend if I did swear in vc

Manual report

Oh ik he did something bad🤣

He always does.....

[night cloak]

Ok thank you.

Have a great day

You too.

[night cloak]

Hmmm. Could you try a client repair from the login screen?

And when did the problem start?

[desert pumice]

I already did this all the same (

[desert pumice]

when I bought a new phone I downloaded the game and this started right away (

[night cloak]

@desert pumice Oh a new phone! What’s the phone may I know?

[desert pumice]

Poco x3 pro

[desert pumice]

sometimes the camera just freezes not like in the video, but it really interferes

[night cloak]

Hey @young hinge! You have Poco X3 pro, right?

[cyan citrus]

Are you using default game booster?

[desert pumice]

yes game turbo is constantly launched when I enter the game

[dusty notch]

and how is this server related to pubg mobile

[night cloak]

Your game couldn’t find its extension obb file. Did you delete it?

Best way to solve is uninstall and reinstall from the play store.

[desert pumice]

it's definitely not a phone, but something with a game

[cyan citrus]

Please try to follow my steps. Launch PUBG MOBILE > When you are in lobby area, drag down the game turbo from top of the screen by moving your fingers. Go to the settings of the Game Turbo > Scroll towards the down and you will see ''Additional settings'' option > tap on PUBG MOBILE > Try to change the touch simulation according to your own fingers. You may need to change that option to a higher level. Restart your device and see if it will make any difference.

[night cloak]

Ono, not you. Follow bunk’s suggestion.

[desert pumice]

but you can some screen photo because I do not understand how to do it

[cyan citrus]

What you don't understand precisely, @desert pumice?

[desert pumice]

what you wrote to do

[cyan citrus]

You need to change your touch simulation settings that you can find in game turbo settings, @desert pumice.

[desert pumice]

are you talking about this?

[cyan citrus]

Most probably, yes. Unfortunately, I don't understand that language, @desert pumice.

[cyan citrus]

Can you tap on Touch Response option and increase it to highest?

[cyan citrus]

What happens when you tap on Touch Response option, @desert pumice? Are you able to change its value? Also, set the following value to Medium.

[desert pumice]

there you can bet on average and maximum

[cyan citrus]

I don't completely understand your concern, @desert pumice. Can you please elaborate?

[desert pumice]

there you can put on the average value and on the maximum

[cyan citrus]

Try to put on Medium and see if that helps, @desert pumice. Also, increase the Touch Response value to highest.

[desert pumice]

that is, set the sensitivity to gestures to the maximum and that's it?

[cyan citrus]

I don't quite understand what you mean there, @desert pumice. Please change the first value for Touch Response to highest, a blue bar will be visible when you do that. Also, switch the lower part to Medium and you should be good to go.

[desert pumice]

to put this on the Maximum and nothing else?

[cyan citrus]

To put that on maximum and also tap on Medium option, @desert pumice.

[desert pumice]

It stands so for me

[cyan citrus]

What do you mean by so, @desert pumice?

[young hinge]

Yes I do have poco x3 pro

[desert pumice]

you threw off the screen, I have the same settings

[cyan citrus]

If you have increased the Touch Response to highest, just put the following bar on medium and restart your device one time. Try to play again and see if it will make any difference, @desert pumice.

[young hinge]

@desert pumice I have poco x3 pro same device how may I help u

[desert pumice]

to put this band on the middle level?

[cyan citrus]

Correct, @desert pumice. Also, put the Touch Response to highest and restart your device.

[cyan citrus]

You don't have to change that, @desert pumice.

[young hinge]

@desert pumice set this as this it will work try i have same device as u have

[ebon swallow]

Hello, anyone knows how to contact with pubg customer service not bot

[cyan citrus]

Please describe your issue, @ebon swallow. Although, we only provide community support, we may try to help you.

[desert pumice]

I already understood everything, thanks, I'll try)

[young hinge]

For other game I describe u and both are same

[cyan citrus]

My pleasure!

[ebon swallow]

, my Facebook was hacked and he unlinked the account and use new Facebook on his own i have prove for recharging bills and devices

@cyan citrus

[desert pumice]

ok thanks, I'll try)

[cyan citrus]

Do you have any social media account that you can use to access the game, @ebon swallow?

[ebon swallow]

I retrieved the Facebook account but he unlinked it and use a new one

[cyan citrus]

If you don't have access to the game, customer service may not be able to proceed, @ebon swallow. You may need to create a new account.

[ebon swallow]

So the account os lost for ever ? Even if i have proof of recharging bills ?

[cyan citrus]

You can try to contact the customer service through in-game, @ebon swallow. This is not something we can help with through the community.

[past tundra]

You need to have access to the game for customer service to proceed and help you.

[ebon swallow]

I get i access to the game and start contact with customer service but the bot is responding how can i get real person to talk with me

[cyan citrus]

You may need to select the relevant options available and reply to the automatic replies accordingly in order to connect to a customer service representative, @ebon swallow. Again, this is not something we can help with through here.

[ebon swallow]

Ok thank you all

[cyan citrus]

My pleasure, @ebon swallow!

[dusty notch]

and how is this server related to pubg mobile

[cyan citrus]

You're not downloading the game properly, @dusty notch. Delete it completely and download it again from official website or Play Store.

[halcyon parrot]

How my ID got banned and for 10 years What ID 51425613712

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon parrot.

[past jewel]

Can anyone help me?

Whenever I try to join crew, it wont let me

When can I?

[cyan citrus]

Because the crews may have been locked during All-Talent Championship, @past jewel. You may try to join again after the tournament is over.

[craggy ivy]

My account need to unlock on 21:42 now 21:53 and still locked?

[cyan citrus]

That time may not be according to your regional time but UTC, @craggy ivy.

[craggy ivy]

@cyan citrus oh thanks i will wait to tommorow

@cyan citrus uf bro its not this reason its some bug everyone got it my friend got ban same problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy ivy.

[storm flume]

Please do not use languages other than English, @fallen swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[timid pawn]

Any new updates on payload launch?

[pallid briar]

Not yet. Keep an eye on #news.

[timid pawn]

Ok thank you

[winged yoke]

Please elaborate your issue.

[sharp hemlock]

The account will be deleted after 6 days and I can't cancel the deletion because of this message shown in the picture

[winged yoke]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[regal brook]

is there a way i can get a refuund if i accidentally bought a royale pass and gifted it to my friend who already had it

[sharp hemlock]

And what is the solution?

[sharp hemlock]

I bought the account from someone in Germany and I made a transfer

[regal brook]

bruh you shouldnt reveal things like that

its illegal to buy an accc lol

@winged yoke

could you help me please

[winged yoke]

Please move to #chat for such conversations, @regal brook.

[regal brook]

its not off topic

i asked a quesion for help

and i require a little support

i bought a rp for a friend but i didnt know he had it is there a way i can get a refund

@winged yoke i know devs hate being tagged sorry but please help and sory for the trouble

[feral forge]

Unfortunately, a refund is not possible once you have made a successful transaction, @regal brook.

[sharp hemlock]

@Oasis

[winged yoke]

Unfortunately, a refund is not possible once you have made a successful transaction, @regal brook. Like said by nadia.

[winged yoke]

Remember that buying/selling accounts is against PUBG Mobile TOS.

[sharp hemlock]

@winged yoke

[winged yoke]

How may i help you?

[sharp hemlock]

Selling from close to me and not strange

[sharp hemlock]

I want the account

[feral forge]

No matter in what circumstances, trading account is against the terms of service of PUBG MOBILE, we are unable to assist you in this regard, @sharp hemlock.

[winged yoke]

Please do not repeat your inquery, you have been answered, if you have any more questions move to #chat.

[regal brook]

such a rip off as usual pubg stealing money from the loyal players

atleast make it worth the money

you get 360 rp points if you dismantle a 6 dollar purchase

atleast make it convertable back to us

Uc

[feral forge]

Feel free to provide your feedback to the game through #old, @regal brook.

[regal brook]

they aint listening anyways

there is no need

thanks for the help Nadia

there should be a way to convert it to UC not a 360 Rp points its very funny

@feral forge is there a way i can report a glitch

when i get into the game my mic and the sound dont work

i am unable to hear and speak until i get into the plane sometimes even beyond that

my friends also experienced it and I noticed that the game didnt fix it in the last update

[heavy vortex]

Report here #old.

[regal brook]

5hour wait

are you serious

[heavy vortex]

You can edit your previous message.

[cyan citrus]

Correct, @night cloak.

It can take more than a year and depending on your activity, @night cloak. Also, please use #discord for Discord-related questions.

My pleasure, @night cloak!

That's fine, @night cloak.

[night cloak]

Can anyone help me in regards to unbanned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lost spoke]

I have a proplem

My Account is hacked

Via E-Mail

And i have Gmail and Twitter

What can i do now

[static crypt]

How many time i need to land in the hospital on the roof i landed maybe 5 times and i done whit 1 time pubg say wth pubg fix this

[cyan citrus]

Please contact customer support in-game to remove the unauthorized access from your account.

[cyan citrus]

May I ask which game mode and perspective you were playing?

[static crypt]

Classic erangel

[cyan citrus]

Solo, Duo or Squad, @static crypt?

[static crypt]

Squad

Squad

[compact meteor]

How do I get my graphics settings to stay where I put them? It says I need to restart for it to work but if I close out in any way it rests back to balanced. Is this a bug or am I doing something wrong?

[cyan citrus]

It is possible that your teammates did not finish the game yet, that's the reason that did not count.

[cyan citrus]

Can you please try to do a Routine Repair of the game?

[static crypt]

But i play 1 vs 4

[cyan citrus]

Got it! In that case, you may have not completed the mission requirements, @static crypt. You may try again and see if you're still unable to do the mission.

[static crypt]

Ok i try but i landed so many times

[cyan citrus]

You can try to do a Routine Repair of the game, @static crypt. If the issue still persists, you may submit a report of the issue through #old in compliance with channel's pinned instructions.

[static crypt]

Ok

I try to reinstall pubg

[cyan citrus]

You may try that also, @static crypt.

[static crypt]

It worked

[cyan citrus]

Glad to here that, @static crypt! Please do come back again, should you require any further assistance.

[static crypt]

Thank you for the help

[compact meteor]

Ok how do I do that?

[static crypt]

Log out from your account ant you see repair

[winged yoke]

Can u send me the pubg official pay uc website

@cyan citrus @celest shadow

[compact meteor]

Ok thnx I'll see if it helps

[static crypt]

Ok

[cyan citrus]

You can purchase UC through following link.

https://www.pubgmobile.com/pay.

[winged yoke]

Thank you so mcuh

[compact meteor]

I did the repair and tried again and it didn't work. It's still resetting

[gusty wedge]

Hello, I accidentally changed my server to ( Asia ) because i was confused and didn't know onything about this new feature. Please reset my server back to ( Europe ) thank you
id my account (5625686754)

[celest shadow]

You can change your selected server as soon as the cooldown has expired. Please read the notices carefully next time before confirming to these changes. Thank you for your understanding.

[gusty wedge]

My brother, the server changed by mistake, I can't play now.. Asia's server is high ping

[final summit]

When will survive till dawn be bk

[celest shadow]

You can ask a friend to invite you instead. Please make sure that they have your preferred server selected and should be the party leader.

[winged yoke]

so sorry piston

[celest shadow]

Survive Till Dawn will be available soon. Feel free to keep an eye out for #news.

[final summit]

The date bro??

[celest shadow]

October 22. You can refer to the game modes calendar in #news for further information:

#news message

[gusty wedge]

I hated the game because of the server Asia it's too high and you can't play Is there anyone to help me please

[gusty wedge]

God changed the server by mistake

[celest shadow]

Sorry, but your only option is to wait for the cooldown.

[gusty wedge]

😭 It means there is no hope!! Some users talked to support and the server issue was resolved in one day

[toxic crag]

Hello, I can't find the 250 RP point card (M4) that I got it from the last month royal pass M3??? Does anyone know whats the issue?

[celest shadow]

There was no 250 RP point card during Royale Pass Month 3.

[toxic crag]

@celest shadow oh thats right. Thanks

[winged yoke]

@celest shadow this is happening when i use pubg buy online

[celest shadow]

It appears that the payment method used could not be accepted. You may need to contact your bank or Midasbuy at [e-mail].

[gusty wedge]

Please help me I can't play with this server (Asia)😭

[gusty wedge]

changed your server by mistake

[feral forge]

If you have recently changed your server, you will have to wait for the 60 days cooldown before you can change it again.

[gusty wedge]

I can't play now.. Did the account close for 60 days!! I can't wait all this time

[feral forge]

You should read the notices very carefully before confirming to the changes to your account, it is clearly written that you can only change your server once every 60 days, once you have confirmed to it, your only option is to wait for the cooldown.

[gusty wedge]

Give me some patience from you

60 days is too much

I hated the game because of the Asia server

God changed by mistake

😭 😭

[onyx plover]

What dose mean ?

[night cloak]

Could you open Google image translate and translate what it says?

[onyx plover]

okay try it xD

[heavy hull]

hey, a friend has a problem with his headphones/mic. he uses wired headphones with an adapter and mic works fine, but if he turns on mic in pubg the sound is gone and the internal phone mic is used instead of the headphone mic.
is there a way to disable the use of the built in mic? it's an iPhone.

[honest ice]

Why premium create not coming in my I'd

[night cloak]

Can you get rank points if you play survive till dawn and runic power?

[feral forge]

No. They are unearned mode.

[feral forge]

This is intentional for some regions. Feel free to provide your feedback regarding this in #old.

[edgy walrus]

yes you will and the community will hate you until you die

[night cloak]

@feral forge how can i report someone with

video

@celest shadow

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[left flame]

@main aurora

[main aurora]

Hey

Ik what ur going to tell

[left flame]

lol

[main aurora]

Sry

[left flame]

np

anytime

[main aurora]

Hehe

[left siren]

1.6.5 update ?

[night cloak]

Keep an eye on the #news for any update information.

[empty oracle]

Is that Chinese

I can read Chinese

Btw when’s infection mode back

[chrome osprey]

hii i have an pubg kr id and it have many guns skin so can i sell it or selling your id in pubg is not allowed can someone tell

?

[heavy vortex]

Selling/Trading of accounts is against the pubg mobile TOS, so yes it's not allowed. @chrome osprey

[feral forge]

Feel free to submit a report regarding the issue in #old and make sure to follow the channel’s pinned instructions.

[chrome osprey]

ok thanks for telling

[wild crypt]

Guys can i ask about something

[feral forge]

Infection mode is coming soon, though we do not have an exact return date, you may want to keep an eye out on #news for future announcements.

[wild crypt]

I have 100 bonus challenge card but the bonus challenge not active idk why . Anyone have idea why ?

[light dune]

I bought the outfit but the game doesn't see it. I can't progress mission. In-game support is not responding. Event quest ends in 4 days

[edgy walrus]

buy it again

[light dune]

Buy button passive

Because i bought

[edgy walrus]

buy it on an 2 account

pubg want your money

[light dune]

Nice joke

[edgy walrus]

it's not a joke spend money on the game @lime juniper said it

[pallid briar]

Could you please elaborate what you mean by not acting?

[light dune]

I don't understand. I can't buy again.

[wild crypt]

Active* sorry 😂

[light dune]

The game does not allow again because I already bought it.

[gentle creek]

I click on the link and it show me this video is private

What will i do now?

[chrome dust]

1.7 beta version eta?

[exotic geyser]

My account has been band by hacker log in in my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic geyser.

[pallid briar]

It is possible that the bonus challenge is currently unavailable in your region. Please wait for it to be available.

[wild crypt]

And also the region icon not available in my acc I can't change it

[pallid briar]

Self-promotion is not allowed. Please read the #735483472432594994.

[pallid briar]

Could you please provide a screenshot of your basic settings in-game?

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. This is why the option is not available for you.

[wild crypt]

Thx for ur help ❤️

[pallid briar]

Always welcomed!

[hexed yoke]

To get the title of sharpshooter, I shot 3 people in the head with a single shot from a distance of 50 meters and then I bombed myself... But sharpshooter title not compilet.. Why😡

[lapis phoenix]

Calm down bro

Be sure its an headshot

And dont miss a shot between the 3 shots and shot them from 55 meters to be sure

[ebon hatch]

Pubg mobile

[hexed yoke]

2 compilet 3 not compilet

[pallid briar]

Please make sure the enemies were far enough, you didn't miss any shots in between and your at least Platinum in solos. Try again and make sure you meet all the requirements.

[pallid briar]

Do you require any assistance?

[soft harness]

I neeed help !!!

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[soft harness]

No cheating , no game file modifications , no plugins , no network hacks/ changes

Why did i get 2nd time ban ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft harness.

[pallid briar]

Please refer to subpoint 4.9 in #faq for further assistance, @soft harness.

[night cloak]

I swear I don't know that the one who plays with me is a cheat

[chilly lake]

How to change region? Code did not come and show error. I want to come Bangladesh region.

[pallid briar]

Please refer to subpoint 2.12 in #faq and file claim, @night cloak.

[pallid briar]

What error did it show? Could you please provide a screenshot of your issue?

[light dune]

I bought the outfit but the game doesn't see it. I can't progress mission. In-game support is not responding. Event quest ends in 4 days

[night cloak]

Hi support team, can you tell me why no premium crate in certain regions, please reason out why being unequal, we're associated for 3+ years with player unknown backgrounds (now certain players are regionally classified by Krafton & tencent without any information, why lacking responsibility)

[hexed yoke]

I m already 3 compilet but show 2😔why

[pallid briar]

There seems to be some issue with the achievement according to some players. Keep trying again and make sure you restart after each attempt, @hexed yoke.

[night cloak]

Believe me my friend, I did not know that my friend is a cheater and I am against cheaters

[pallid briar]

Feel tree to leave your feedback in #old.

[pallid briar]

Please refer to subpoint 2.12 in #faq and file claim, @night cloak.

[willow vigil]

Stuck on this screen anyone can help???

[pallid briar]

Where do you currently reside?

[willow vigil]

vietnam

[pallid briar]

Try using a different internet connection or a DNS and see if that helps, @willow vigil.

[hexed yoke]

You have to restart the game and play it again@pallid briar

[willow vigil]

i tried using none works

[pallid briar]

Have you tried using a DNS?

[pallid briar]

Feel free to report the issue in #old.

[willow vigil]

how does DNS work? i dont know whats DNS

[pallid briar]

Please refer to subpoint 4.3 in #faq for further assistance.

[willow vigil]

aigth thx brb

[pallid briar]

No worries, hopefully it fixes the issue.

[hexed yoke]

You have to restart the game and play it again

[willow vigil]

@pallid briar should i follow 4.8 in #faq restart my router again??

[pallid briar]

You can certainly try.

[willow vigil]

[pallid briar]

Please make sure that you have completed the following requirements for the Sharpshooter achievement:

1. Without missing a single shot, eliminate 3 enemies 50 meters away in a row by headshot.
2. You must have a tier of Platinum or above in Solo and try on that specific gamemode.

If you have done all of that, please provide a screenshot of your detailed statistics of one of the attempts.

[celest shadow]

Feel free to provide your feedback in #old.

[fervent shadow]

My account was unjustly classified and I do not use files or anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fervent shadow.

[hexed yoke]

Tell me

[left siren]

Bro 1.6.5 update was available in pubg mobile?

[silent wigeon]

Hi, I'm having a problem. A person has recently proved that he is not a scammer by sending a message from your mail to the mail. Please confirm that it really was you

[celest shadow]

No information regarding this. Feel free to keep an eye out for #news.

[simple minnow]

Is there any official server of PUBG NS??

[celest shadow]

You may browse for this on the Internet.

[simple minnow]

Okky

[celest shadow]

What is the e-mail?

[silent wigeon]

Yes, mail

[celest shadow]

What is your issue and why did they send you an e-mail?

[feral forge]

It is intentional for some of the regions. Feel free to leave your feedback to the game through #old, @night cloak.

[silent wigeon]

I decided to prove that he communicates with the developers, but I'm not sure that it is really them. How to check?

[amber linden]

Hello, is there a support team in Arabic I have a problem but I can't speak English please help

[cyan citrus]

You can use PUBG MOBILE MENA server if you require assistance in Arabic, @amber linden.

[amber linden]

How do ? @cyan citrus

[cyan citrus]

You are already in PUBG MOBILE MENA Discord server, @amber linden.

[amber linden]

The problem that I have is that I have a PUBG account linked to a Twitter account, someone hacked the Twitter account and accessed the PUBG account, but I changed the password of Twitter, but he linked my PUBG account to an email and now he can use an account pubg, how do I remove the intruder account , please help me
@cyan citrus

[celest shadow]

What is your issue?

[cyan citrus]

Please contact customer support in-game to remove thr unauthorized access from your account.

[amber linden]

Fine, thank you @cyan citrus

[cyan citrus]

My pleasure, @amber linden!

[amber linden]

But is there an estimate of the response time to my request and help me with that from within the game@cyan citrus

[cyan citrus]

A delayed response can be expected due enormous number of requests every day, @amber linden. A customer service representative will get back to you at earliest.

[amber linden]

Well thanks, and sorry for the inconvenience @cyan citrus. ♥️♥️

[cyan citrus]

There is absolutely no problem, @amber linden. Please do come back again, should you require any further assistance.

[graceful crypt]

one person stole my twitter linked on pubgm. He is trying to unlinked my other email (play store) and try to take a ban of 7 days so i can't enter to the game to undo his moves. He already linked his email to my account and now the account has a 3 days ban after that he make 7 days.

Accound Nickname: RMxRed
Account ID: 5238673130

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful crypt.

[storm flume]

Please contact the customer service for further assistance, @graceful crypt. Refer to subpoint 5.4 in #faq for further information.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[storm flume]

Please contact the customer service for further assistance, @storm cape. Refer to subpoint 5.4 in #faq for further information.

[pliant bramble]

Helo i have issues in ranking i am active protection card and started game in game i am glitch my person can't move and they go to water and dead thats ok my protection card activate but in lobby i have see my ranking is -24 why?

[narrow sparrow]

@celest shadow when 1.6.5 update roll out?

[cyan citrus]

Unfortunately, this is not something we can help with. You may contact customer support in-game for further assistance.

[cyan citrus]

We don't have information about an upcoming update yet. Please keep an eye on #news for future announcements.

[light stirrup]

When will the infection mode arrive?

Anyone have idea i love that mod and waiting for long time

[cyan citrus]

That game mode will be available soon in-game, @light stirrup.

[pliant bramble]

Reply me @cyan citrus

[cyan citrus]

Please refer to my this response, @pliant bramble.

[hexed yoke]

@pallid briar Where did you go, sir?

[celest shadow]

Please do not advertise here, @latent folio.

[latent folio]

Ok sir

I need uc

[celest shadow]

Begging is not allowed here, @latent folio. Please read our #735483472432594994.

[low haven]

What is the difference between Ultra HD and UHD in pubg?

[ashen knot]

Why I'm banned from playing all talent championship matches . Also banned from joining or creating a crew. ( note: I was banned for 7 days 2 months ago for a random teamate who was using hacks) . I badly need help 🥲

[cyan citrus]

They are different graphic presets, @low haven. UHD is a better preset in accordance to visual quality than Ulta HD. This option has not released yet.

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.
For further information, please refer to the tournament security announcement:

#news message

[pallid briar]

Please refer to this, @hexed yoke. Otherwise feel free to report the issue in #old.

[ashen knot]

Why I'm not able to enter metro royale mode too?

[cyan citrus]

METRO ROYALE is not yet available for everyone, @ashen knot. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

Feel free to ask the customer service, @night cloak. We are unable to check the information from this end, neither we can help you with account related issues in any way. Repeating the same question will not change anything. Please refrain from that and move to #chat.

[ashen knot]

My two teamates was trying to kill me multiple times in A1 mode . Thats i got really angry and said bad words. For that I got muted for 3 days. Thats not fair. I want to play that mode without teamates. Because they everytime try to kill me .😭

[cyan citrus]

Please refrain from using inappropriate language in both text and voice channels to avoid such penalties in the future, @ashen knot. As of your teammates' inequitable behavior, feel free to report them through in-game report feature.

[chrome turtle]

I was in a group with cheater for 8 matches without knowing. That cheater was even not my friend. My friend invited him and we all played together for 8 matches. As soon as I notice that he was cheating, i stopped playing with him. But the next day, I got banned too. One weird thing is that my friend who invited the cheater did not get banned. Why? We all played together but only cheater and me got banned. Why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome turtle.

[potent tulip]

Facing this issue while changing server please help me @cloud seal

[ashen knot]

Same thing happened to me. For random hackers we are facing problems. Pubg should improve their banning process.🥲

[cyan citrus]

Are you referring to region?

[tired fractal]

Hello, @lime juniper
Sorry to bother you but do you mind to check for me what exactly happened on my game account?
The ID was 538505970.
I just want to know what really happened as all i know is it got banned.
Thank you for your time.

[buoyant onyx]

Hello @lime juniper
Sorry for disturbing you,i wanted to say that my account was banned for third party apps, is there any chance to get unbanned if yes, then how to do that,
ID : 5316628741
Thank you in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant onyx.

[gusty wedge]

Hello, I accidentally changed my server to ( Asia ) because i was confused and didn't know onything about this new feature. Please reset my server back to ( Europe ) thank you
id my account (5625686754) 😭 😭

changed the server with a mistake 😭

[celest shadow]

We are unable to help you with this here, @gusty wedge. Please wait until the cooldown has expired to be able to change your server.

[gusty wedge]

There are people you have returned the server to

[cyan citrus]

That was in past, @gusty wedge. You cannot switch your server anymore when there is a col-down. Neither we nor customer service can help you in this regard.

[solid heath]

I get 20 ping while playing on mobile but get 70+ in emulator how to fix this

[sage thunder]

No it says -24 but actually its not reduced . See there is 0 in it

[cyan citrus]

Emulators don't match with mobile players and they have less players' based activity. That might be the reason you're connecting to a non-regional server with higher latency.

[meager pumice]

Why room cards are now set to 10 days but they was on 7 days?@cyan citrus

[sage thunder]

How to report bugs

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sage thunder. You can also submit a report in #old in compliance with the channel's pinned instructions.

[solar portal]

Need help please

Account ban for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar portal.

[spare junco]

Hi there I have problem in paying
im pay prime plus and they 10$ dollars but I didn’t take any us and RB points and discount
and I didn’t can pay BP items I have photos for payment receipt

[gloomy charm]

Help me
How to esports room card collect Bangladesh

[cyan citrus]

Please refer to the following message for further information, @gloomy charm.

#questions message.

[cyan citrus]

Can you please take a screenshot of the Pime Plus menu?

[little rapids]

Hi sir, how are you? I would like to inquire about a band on my account. Is it possible to inquire here?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little rapids.

[gloomy charm]

@cyan citrus I am requesting for a room card.But requested taime over.It's been 20 days now and I haven't received it

[cyan citrus]

You will only be contacted if you're approved, @gloomy charm.

[meager pumice]

@cyan citrus

[cyan citrus]

The cool-down time to purchase room cards from the clan may have changed, @meager pumice. You need to wait for 10 days to buy a room card from the clan for now.

[gloomy charm]

@cyan citrus My tournament will start in 2 days

[meager pumice]

Is there any reason why is now 10 days?

[cyan citrus]

I cannot help you any further in this regard, @gloomy charm. Feel free to contact customer service in-game.

[cyan citrus]

No information in this regard.

[meager pumice]

Oke tnx

[tawny flower]

my first time messaging here sorry if this has been asked before. whenever my connection has problem/ i restart my pubgm app, i cant seem to communicate with my teammate. is there any fix for this

[cyan citrus]

Just to be clear, are you facing issues from your end or your teammates, @tawny flower? Please add more details about your issue.

[tawny flower]

from my end, sorry for the vague info 🙏

[static moat]

I face this problem

[cyan citrus]

Can you please mention your device?

[static moat]

Poco x3 pro

[cyan citrus]

From where did you download the game?

[static moat]

Bangladesh

[tawny flower]

iphone 11, i tried switching from all to team and viceversa and i cant hear them nor they can hear me

[cyan citrus]

This might be an issue with your region, @static moat. Please try to download the game from the official website.

https://www.pubgmobile.com/.

[cyan citrus]

Please try to do a Routine Repair of the game and also Offload PUBG MOBILE one time.

[tawny flower]

Will do and update again if problem persists (hopefully not hehe) and thank you for the prompt reply! 😄 💯

[cyan citrus]

My pleasure, @tawny flower! Please do come back again, should you require any further assistance.

[dapper ore]

@lime juniper bro plz help

Help

[cyan citrus]

Please state your concern, @dapper ore.

[dapper ore]

Help Prajapati gaming

his channel got 20 strike

@cyan citrus

Channel delete in 1 day

[cyan citrus]

Ask the owner to contact community team through #copyright channel, @dapper ore.

[dapper ore]

Ok

[silent topaz]

So like @jovial cedar what we gon do if a teammate steals our guns from auto pickup

[pallid briar]

You can ask them politely to return it.

[silent topaz]

@pallid briar that didnt work n he blew us up with nade full squad lost full steelfront set n we got it on video

3 steel front sets n 3 mks gone in one match bc a random teammate

[cyan citrus]

You can report such players through in-game report feature or in-game customer service, @silent topaz. This is not something we can help with.

[silent topaz]

I quit

[hexed yoke]

@pallid briar hlw sir

[pallid briar]

Hey! do you require any assistance?

[hexed yoke]

@pallid briar yes sir

[pallid briar]

How can we help you?

[hexed yoke]

Sharpshooter tittel

[pallid briar]

Please refer to this response below or report the issue in #old. Please avoid repeating the same inquiry.
#questions message

[hexed yoke]

@pallid briar Sir, I will give you a skin shot of the sharpshooter title I have completed

[main kernel]

▫️ 5408368189
▫️ IPad 7 generation
▫️ Wi-Fi/Cellular Zong Date internet
▫️ Pakistan

[hexed yoke]

@pallid briar But I didn’t get the sharpshooter title

[cyan citrus]

Your account might be under security observation. Feel free to contact customer service in-game for further assistance.

[pallid briar]

If you completed the achievement, you will get the title.

[hexed yoke]

@pallid briar But sir I did not get the title of sharp shooter

[pallid briar]

Please contact the customer service in-game or report the issue in #old as suggested already, @hexed yoke. Please avoid repeating the same inquiry too.

[hexed yoke]

@pallid briar I can show you some screenshots

[pallid briar]

You can, as long as they are valid to your inquiry.

[hexed yoke]

@pallid briar Sir, once you see it, tell me, I didn't get the title of sharpshooter ... I will send you a screenshot

[pallid briar]

Sure.

[hexed yoke]

Plz sir 🙏

[night cloak]

my account was banned for 10 years, im a competitive player and havent broken any rules; is there a way to appeal or fix this? need the account for pmpl

the file claim button doesnt take me to any place to file any claims; just a QnA page saying sorry youre banned

[cyan citrus]

Please refer to #faq sub point 2.12 for further information and avoid asking questions related to account suspension again, @night cloak.

[pallid briar]

You can check your detailed statistics and see if you met all the criteria which is needed to acquire the achievement. If you think there is any issues, please report it in #old. We are unable to assist you any further. Please move to a discussion channel if you don't require any assistance with any different issues. Hope you understand.

[night cloak]

:/

[hexed yoke]

@pallid briar Sir, I have tried to contact Customer Care many times but the notice from the Customer Care India band just shows me how I can get help.

[pallid briar]

Please refer to subpoint 4.10 in #faq for further information. Please move to a discussion channel since we are unable to assist you with this issue.

[hexed yoke]

@pallid briar ok sir thank you so much😊😔

[pallid briar]

Thank you for your kind understanding.

[night cloak]

appeal page instantly just sends a copy paste response without looking at the problem or anything..

[cyan citrus]

We cannot help you any further in this regard, @night cloak. Asking about an account suspension again will result in a mute. Feel free to use File Claim option if you would like to appeal your suspension or refer to #faq sub point 2.12 for further information.

[night cloak]

@cyan citrus why configs are illelegal

my english rip

i mean

graphics reduced to potato graphics for achiving higher fps

or simply using 90 fps config file

😐

[cyan citrus]

Anything that can interfere with the normal functionality of the game is forbidden, @night cloak.

[night cloak]

😐

but still it dosent change bullet power or reduce recoil or tell location of enemy :((

😨

[cyan citrus]

That does not change anything. If you don't require any further assistance, please move to #chat.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

🥺

[cyan citrus]

You have already been answered, @night cloak. Please avoid repeating the same question every day.

[tired basalt]

Hello, so just a quick question for you in which I would love to get to the bottom of as I am missing it greatly. I was a tester (in which I signed up for via a link on the official Instagram page) (I should be on a list somewhere of all testers) But I have recently updated to a new device and have lost the in game mail in which gives me the link to download the testing app. I am aware that anyone could say this but if there is anyway to prove that I am a tester I will more then happily supply it - just not sure who I should talk too.

Cheers!

[neon moss]

Why my account not opening at the time given in picture???

[night cloak]

i need help
can u just bann all the noob Arabic teammates

[tired basalt]

I don't think that's quite how it works

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @neon moss.

[cyan citrus]

Please report teamers through in-game report feature.

[tight spindle]

Hello, Facebook was hacked to me and Facebook is tied to this account on the pubg (ID 5696601627) and now I cannot play normally. I can provide all the data that you need to confirm that the account is mine, please unlink Facebook from your game account
help me please

[cyan citrus]

Hello! That is unfortunate that your account has been compromised, @tight spindle. May I ask if the Facebook account belongs to you in the first place?

[tight spindle]

unfortunately not, I wanted to sell and sell my account, but they cheated me for money and took away the Facebook link

[cyan citrus]

Please be advised that trading PUBG MOBILE accounts is against the terms of service, @tight spindle. As of your account, please contact customer support in-game to remove the unauthorized access.

[tight spindle]

I contacted support, but they couldn't help me there, I don't know what to do, this account means a lot to me
help me please

[cyan citrus]

As we only provide community support through this platform, we are therefore unable to help you with compromised accounts, @tight spindle. A delay can be expected to enormous due to enormous number of requests every day. Your patience is highly appreciated in this regard.

[tight spindle]

I don't know who else to turn to, my only hope is in you ...

[cyan citrus]

Unfortunately, we cannot help you any further in this regard other than to redirect you to customer service, @tight spindle.

[tight spindle]

Could you send me a link, maybe I went to the wrong place

[cyan citrus]

You can contact the customer service through in-game, @tight spindle. Please refer to #faq sub point 5.4 for further instructions on how to contact customer service.

[tight spindle]

OK. I am very grateful to you! thanks

[white canopy]

About Rebates,I have bought 3 as of now,And Am At Rp 43,buying 1 more will get me to rp 50 and it will 100% give me the extra 300 points right?

[cyan citrus]

My pleasure, @tight spindle! Please do come back again, should you require any further assistance.

[tight spindle]

ok

[white canopy]

[cyan citrus]

Yes. You should be able to reach 50 RP by purchasing one RP Rebate Pack if you're are already at 43 RP.

[white canopy]

Yes but my concern is that i wont get the 300 extra points

All i need is 690 points to get it to 50,system may glitch and not give me 310 as redeemable?

[cyan citrus]

Extra points will be converted into RP points that you can use in the Redemption Store of Royale Pass, @white canopy.

[white canopy]

Yes,thankyou alot ❤

[cyan citrus]

My pleasure, @white canopy!

[tired basalt]

🙄

[tight spindle]

Hello again, I can't contact Facebook support and therefore I can't restore my account, what other options are there?
I can provide any evidence that this account is mine, please help

[cyan citrus]

You cannot recover a Facebook account that does not belong to you in the first place. As of customer service, I was referring to customer service for PUBG MOBILE.

[night cloak]

i need help
Pubg keeps crashing when i start the game
Huawei Matepad 11

[tight spindle]

Facebook belonged to me, but it was hacked

[cyan citrus]

If you're unable to retrieve the Facebook access, you can contact customer service in-game for further assistance, @tight spindle. Unfortunately, there is absolutely nothing we can do in this regard.

[cyan citrus]

Hello! For how long have you been facing this issue?

[night cloak]

pretty much since i installed the game

[cyan citrus]

Can you please share a video recording of the issue, @night cloak?

[night cloak]

Hi there. When will the livik map not be in beta? Is there a full version on the horizon? I’ve just downloaded the game

[cyan citrus]

No further information in this regard, @night cloak.

[night cloak]

Or have I got to download all the resource packs?

[cyan citrus]

No. Livik map is still in beta phase, @night cloak.

[minor roost]

Hello, I am Azerbaijani. I can get a partnership

[cyan citrus]

Please add more details about your concern, @minor roost.

[night cloak]

Ok and I’ve just started the game and I’m coming across a lot of bots and not real players. Will this change the higher I rank up?

[minor roost]

I would like pubg Mobile to spread in Azerbaijan

[night cloak]

I’m in bronze atm

[night cloak]

it doesn't happen all the time

[cyan citrus]

If you're in Bronze rank, you will find more bots than real players, @night cloak. You may need to increase your rank.

[night cloak]

the game just crash

[cyan citrus]

Please try to do a Routine Repair of the game and Offload PUBG MOBILE one time.

[cyan citrus]

You may try to clear game cache and do a Routine Repair of the game.

My pleasure, @night cloak!

[cyan citrus]

Please add more details about your concern, otherwise I may not be able to help you out.

[night cloak]

Ok thanks. Just one more question. What does the voice pack download contain?

[cyan citrus]

Voice Pack will let you unlock different Voice Packs available in-game, @night cloak. Without that, you may not be able to use or hear those different voice packs available in-game.

[night cloak]

@cyan citrus bro I'm getting crazy
it crashed again

i even deleted the cache

[cyan citrus]

You may try to reinstall the game completely, @night cloak.

[night cloak]

How to I change the voice of my commands? It’s stuck on the female one by default

[cyan citrus]

If you don't own different voice packs, that will not be changed, @night cloak.

[night cloak]

I’ve installed the voice pack

How do I acquire one?

[cyan citrus]

That does not mean that you own a different voice pack, @night cloak. Voice packs are available for certain characters like Sara and Andy and can be available through time-limited in-game events. If you have installed the voice pack, you will be able to hear your teammates who already own different voice packs when they use it.

[night cloak]

Ahhh ok thanks

[cyan citrus]

My pleasure, @night cloak!

[night cloak]

One more question for real this time haha with the pass you buy how long do they run for? And how long will the current pass be active? I’ve just purchased it

Not sure if I’ve wasted money as I don’t know how long it’s on for

[cyan citrus]

Are you referring to the Royale Pass, @night cloak?

[night cloak]

Yeah

[cyan citrus]

Royale Pass will be available for one month, @night cloak. You will need to complete different missions to unlock rewards. The highest rank for Royale Pass is 50. A new Royale Pass will be available after the expiration of a Royale Pass.

[night cloak]

Do you know when this current one expires?

Sorry I’m new to the game haha

[cyan citrus]

The Royale Pass for month 5 will expire on 2021/11/18, @night cloak.

[cyan citrus]

No worries at all. Everyone is new at start. Have fun playing PUBG MOBILE!

[night cloak]

Great thanks

[forest sail]

I am having issue related to region change verification

[cyan citrus]

Please add more details about the issue you're facing, @forest sail.

[forest sail]

When i put my mobile number the verification code is not sent to me

[cyan citrus]

You may need to try at a later time, @forest sail.

[forest sail]

Do u think it will work

[cyan citrus]

You can try at a later time and see if you will still face the same issue, @forest sail. If the issue still persists, you can send a detailed report of the issue through #old in compliance with channel's pinned instructions.

[forest sail]

Ok thanks

[cyan citrus]

Also, make sure that you login the account with the Email linked to your account, @forest sail.

[forest sail]

Yes i login with play games and play games is attached to my Gmail

[cyan citrus]

Not Gmail, @forest sail. I was referring to third link Email.

[forest sail]

Whts that can u tell me plzz

[night cloak]

hi i have a problem

[cyan citrus]

The third link connected to your account, @forest sail. You will need to login the account with Email to change your region.

[cyan citrus]

Hello! Please describe the issue you're facing.

[forest sail]

Wht to write in there is option of mobile number

[cyan citrus]

I'm unable to understand you, @forest sail. Please state your concern more properly.

[night cloak]

I have a problem with ping

[cyan citrus]

Can you please describe your issue?

[night cloak]

My ping becomes between 6 pm and 12

90

[forest sail]

Bunk there is option of only mobile number

Country and region down there see its Mobile Number

[night cloak]

ping I have in the morning 10

[cyan citrus]

I'm still unable to understand you.

[forest sail]

Whats to write in there

My english is not to good sorry

[cyan citrus]

In-game latency is not something we can help. The game will connect you to different regional servers depending on the players' activity.

[forest sail]

Bunk u have said u have to linked to email when we open mobile number or email what to put mobile number or email

[cyan citrus]

First of all, you need to login the account with Email linked to your account and try to change the region again. If it is asking you to connect a phone number, you may need to do that and try to change your region again.

[forest sail]

When i try to login with email its show me this

[cyan citrus]

This usually happens when you have entered incorrect login credentials or you cancel the login process, @forest sail. Please double-check the login credentials or change your password.

[dreamy egret]

It’s any admin here ?

[cyan citrus]

Please state your issue, @dreamy egret.

[forest sail]

Bunk i have loged in with email wht next

[dreamy egret]

I send you private

[cyan citrus]

Try to change your region again.

[forest sail]

I have changed to paksitan but verification code is not sent to me

[cyan citrus]

You may need to try at a later time for that as I mentioned earlier, @forest sail.

[forest sail]

Ok

[zealous coral]

why match by language doesn't work?

[fringe spade]

My phone supports pubg at 90fps but when playing im getting 70fps.. Other games no problem with 90fps ( games that support)

Idk why i am getting 70fps on 90fps pubg setting and my phone refresh rate is set to 120hz.

[cyan citrus]

A longer matchmaking time can be expected when you turn on that option due to less players' activity depending on the language you have selected.

[cyan citrus]

Please mention your device.

[night cloak]

I’ve change the quick chat settings but it’s not showing up on the game. How do I fix this?

[pallid briar]

Could you please elaborate?

Make sure you hit save after making all the changes.

[night cloak]

I can’t see a saved option. I’ve dragged the message into the box but when I start a game it isn’t showing

I even clicked the change icon

[fringe spade]

@cyan citrus realme gt 5g

[pallid briar]

Could you try doing it again but see if there is a save button at the middle right of your screen? Also, you need to hold and drag the chat button to access the quick chat wheel.

[gusty wedge]

The server has changed by mistake
(( [e-mail] ))

[night cloak]

@compact obsidian

Hi pro

[pallid briar]

Are you referring to your in-game server? Also, please avoid sharing your email since it is private information.

Do you require any assistance, @night cloak?

[night cloak]

Ahhh I didn’t add it into the list haha

Forgot there was wheel and list lol

[pallid briar]

No worries! You'll learn as you go. Hope you enjoy the game and if you have any questions, do let us know!

[night cloak]

Yes

I have question about log in

[gusty wedge]

Yes, I suffer from an Asia server. I want to return the original server to Europe

[fair bane]

My account got ban for 10 years For no reason I just use the smoke bomb paint please help me and Restore my account and unblock it

My ID :
556677669
My Device: Apple IPHONE
Cellular
Country : Saudi Arabia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair bane.

[night cloak]

every time I log into PUBG, I get asked to add contacts, how do I undo this?

@pallid briar

It’s been like this for 2 years now

[pallid briar]

You can change your server from the basic settings in-game once the cooldown has ended.

What login methods do you use, @night cloak?

[night cloak]

Game Center and FB

and email, Also Twitter

all bound

[gusty wedge]

My love, I can't stand 60 days without playing

[pallid briar]

Could you provide a screenshot of your issue, @night cloak?

[night cloak]

It includes personal info which I do not like to share to this server

[pallid briar]

You can join a lobby where the leader is from your preferred server to get better ping as a temporary solution until the cooldown is over.

[pallid briar]

You could cut out the person information or blur it out.

[night cloak]

Let me try, i need to get an app that supports this

[pallid briar]

You can draw over your screenshots using your gallary app and share, @night cloak.

[gusty wedge]

I mean, open a new account? My brother, I do not care about the evaluation or the like.. Download an evaluation for the bronze and return to the European server

[pallid briar]

You need to wait for the cooldown to end before changing your server again. There is no way to bypass this. Please be more aware before making any changes to your account, @gusty wedge. We are unable to assist you.

[gusty wedge]

😭 😭 😭

[crude meteor]

Plz ban alll Flash hacker flash Hacker said he hve giltch ac can't ban bgmi.iys true if hacker used glitch ac then removed report options when u can't ban hum plz check what is gitch ac

Name -BEWAFA؄TU
I'd no -55564653723

Prof is here
https://youtu.be/-wQFGKbrew8

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @crude meteor.

[crude meteor]

Bgmi can't listen can't ban now help me what can I do?

[pallid briar]

As advised, We provide community support only for the global English version of PUBG MOBILE here. Try asking in their relevant Discord server instead.

[fierce night]

@lime juniper account that got banned for 10 years for the smoke glitch we are waaiting for news about them you only unban 1% of thuse account and the expensive accounts never came back ??

[cyan citrus]

The suspensions of all affected players have already been lifted, @fierce night.

[fierce night]

no you didn't !

my friend still banned for 10 years because of it 5155712248 he still banned

[cyan citrus]

He can use the File Claim option if he would like to appeal his suspension, @fierce night.

[fierce night]

uw really? have they ever reply there?

[night cloak]

How to we obtain helmet skins? Can’t seem to find them in the shop

[zealous coral]

it doesn't work at all, like i don't have to wait 10 years, it's all the same with matchmaking preferences and without it I get arabic kids that don't speak English all the time anyway, 1 from 15 games with these preferences actually work it doesn't matter if I choice German as first language or as second

like don't get me wrong I don't wonna sound racist or anything like that but in most of the matches i get kids that are mostly Arabic but the biggest problem is that they don't speak my languages german/english

[pallid briar]

Try looking under the redeem section or the outfits section. There will be a helmet button if you expand the list.

[stable mauve]

hi

1. for some reason i'm not getting any regional titles for my account. i might not have qualified for the top 100, but the problem is that it shows i have 0 for everything under Server- squad wins, kills etc. but there are numbers when i switch to Friends. i have 120 squad wins but it shows 0 squad wins even when i view as Asia> Singapore or South America. i changed my flag last week hoping to get a regional title for that country but realised pubg changed the system last week or so too. so changing the flag doesn't matter.

2. there is also a new category for all my friends in singapore and malaysia when they open up friendlist: Friends, Recent, Region, Clan.
   there is no Region (nearby) category for me!
   i've looked at my settings and there is no function to enable it.

ID: SFC・ｈｉｒｏ 51384422926
region detected by game: singapore
flag: singapore
server: south america

no Region tab under friendlist

[pallid briar]

Firstly, the wins will count only after you reach Diamond V. Otherwise please provide a screenshot. Also it will be based on your region.
Secondly, that could be a feature that is available for certain regions and users. Please wait for it to be available for you. You can try performing a routine repair and see if it appears.

[cyan citrus]

Unfortunately, this is not something we can help with. Game will connect you to servers with more players' based activity.

[stable mauve]

i have already reached conqueror 2 days ago so the tier isn't a problem. the server doesn't seem to be the problem either because i have a chinese friend playing on NA server and he has a HongKong tag

[fossil tulip]

Can you add music bot in this server

[tame spoke]

When i plying with hacker i got 7 day ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame spoke.

[feral forge]

You may refer to this announcement in #community-news:

#community-news message

[mortal jolt]

Bruh

Have you been living under a rock

[feral forge]

You might be unranked due to a suspicious activity was detected on your account, or that you were reported by other players. You will be ranked again when the investigation period is over.

[stable mauve]

wot 👁 👄 👁
actually i've been unranked for 2 seasons..... last season i was on Krjp server

[open slate]

This is the best game ever they have good darn graphics and real gun sounds

👍

[feral forge]

Feel free to submit a report regarding your concern and feedback to the game through #old, you may also contact the in-game customer service for further assistance in this regard, @stable mauve.

[feral forge]

You may use #old to share your feedback to the game.

[open slate]

Thank you

[left siren]

Bro please 1.6.5 update release date

[feral forge]

No information regarding this. Feel free to keep an eye out for #news.

[lone sigil]

My account has been hacked and transferred into bgmi from global, I’m not from India so I can’t even access the game properly and I have been trying for many months to reach someone from bgmi support, any ideas?

[errant venture]

there's nothing you can do once it is transferred it stays on BGMI forever @lone sigil

[night cloak]

Please fix the audio bug from one of the events

The audio bug from the Contamination source will stay when u leave event and enter a game

[feral forge]

You may try to disable the UI sound in your in-game basic settings as a temporarily fix. Alternatively, feel free to submit a report regarding the issue in #old in compliance with the channel's pinned instructions.

[surreal geode]

I've heard about the new smoke skin from m762 upgradeable lucky spin apparently it gives increased speed and results in ban, is that still a thing or am I safe to equip and use the skin without facing any sort of ban?

[feral forge]

The issue has been fixed, @surreal geode.

[vague heron]

Can I use gfx tool? I have a mid range phone and I want a better performance. Is it bannable?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @vague heron.

[vague heron]

Ok thanks

[atomic bay]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @atomic bay. Remember to read through #faq before asking questions in the support channels.

[atomic bay]

Ok

So sir my friend is indian and he doesnt actually wanna play bgmi because it lags so much and Has so many hackers so instead he wanna play pubg which is banned in india

So if he plays pubg using vpn will anything happen like,his account gets banned etc. Etc.

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @atomic bay.

[lucid tide]

Hey Guys! Why metro is beta for me?
I was invited, and played so much what happened?

[worn edge]

Hi , please Help , in FPP ,SOLO ,server KRJP ,this is about 7 days matches are not starting for me , BUT in same settings it is starting for my friends. Please help

[grand moss]

it does not enter any match in any way, but I was able to log into the games yesterday, I entered today, I encountered such a problem, when will it be fixed?

[night cloak]

Could you try with mobile data and see if the problem still persists?

[night cloak]

It also depends on your tier. What’s your tier in FPP solo?

[night cloak]

The current version of Metro Royale is unfortunately not available to everyone yet.

[manic hollow]

Is there any server for the so called INDIAN PUBG xD

[worn edge]

It is Crown 2 , but i can see those who are in Ace even Conqurar can play

[night cloak]

No match in fpp solo almost 3 hours

[worn edge]

See i am also maching and he also , for him it is starting but not for me

[night cloak]

Are they (Ace/Conqueror) not facing the issue (today)?

As far as I’m aware, there’s a lot less people play in solo, compared to squad and a whole lot just play TPP. So, it is normal for someone to not finding a match.

[manic hollow]

Is there any server for the so called INDIAN PUBG ?? @night cloak BTW sorry for ping

[night cloak]

Unfortunately, this server does not support BATTLEGROUNDS MOBILE INDIA related issues.

[manic hollow]

i did not ask tht i asked is there anything for tht??

[worn edge]

They are conqurar and ACE , yeah players are less but maches are starting after 2 minutes but i am waiting for 20 minutes not starting since a week

[night cloak]

@night cloak same problem no matching from 3 hrs

The global version is not available to Indian users, so, no, @manic hollow.

[night cloak]

It is normal.

@night cloak Are you crown too?

[night cloak]

Yes but middle east server

[manic hollow]

Aaaah i did not mean it i asked is there any discord server for BGMI

[night cloak]

If you have been in your current tier for at least 3 days and you’re facing the issue just today, I recommend waiting for one more day, @night cloak.

@manic hollow We do not know, sorry.

[worn edge]

For me it is not starting, see we both maching in same time

[manic hollow]

I am french citizen but now i am in india so i am not able to play pubg in my emulator is there any way or should i use vpn

.

[night cloak]

Ok

@worn edge Try waiting for the next 24 hours to see if you can find any match. These issues are mainly there when there’s low number of players.

[manic hollow]

@night cloak could u answer my question

[night cloak]

@manic hollow I do not recommend that as it would violate your local regulations. But it is your choice.

[worn edge]

I am waiting since A week , for others rightnow it is starting. Please repot this to technicals may have issue

[manic hollow]

Hmmm ok

[night cloak]

Could you share a screenshot of it taking more than 20 minutes? And, what device are you using?

Could you also share a screenshot of your Career Stats?

[grand moss]

of course

[grand moss]

I tried twice, both of them did not enter, neither from wifi nor from mobile data.

what can I do

[night cloak]

That is weird. Could you provide the following information?

▫️ Game Character ID
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ When did the problem start?

need help my ranking showing unranked im in crown 2 SOLO

id level- 40

@night cloak Screenshot?

[worn edge]

Here take this i will share that got more than 20 minutes too

[night cloak]

😐 wait giving

[worn edge]

What ia career state, where it is ?

[night cloak]

May I know what is the device you are using? And, Career Stats are your Career Results.

[worn edge]

Device is Android samsung A51 , and also please have below my career results.

It is about 20 minutes now

[night cloak]

@worn edge I see. Could you share screenshots showing all the 20 matches?

[grand moss]

Game Character ID:5649549484
Device:Redmi Note 7 Pro
Wi-Fi/CellularI :do not understand
Country:Türkmenistan
When did the problem start?this day around 05.30 in the morning

[worn edge]

Please have.

[night cloak]

@grand moss Thanks for the information. Do let us know if the problem still persists after 24 hours from now.

[grand moss]

Ok, when will it fix?

[night cloak]

No information unfortunately, but keep us updated.

[worn edge]

Here are 20 matches that is showing for me in career result

[grand moss]

Ok Thanks

[night cloak]

Upload one at a time, please.

[night cloak]

@worn edge I see. Please provide the following information:

▫️ Game Character ID
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[lucid tide]

But it was available last week

[night cloak]

@lucid tide @cyan citrus maybe able to help you with metro.

[worn edge]

ID 5514119519
Device Android A51
Cellular
Country Afghanistan

[night cloak]

Thanks for the info.

[worn edge]

u r welcome, when this will solve , how i can get update about this ?

[night cloak]

@worn edge If it is any server related issue, you will be mentioned here. If not, unfortunately, you will not be notified. Please let us know next week, if the issue still persists for you.

[worn edge]

OK I will inform here if solve or not

[night cloak]

Good luck!

[compact meteor]

I still can't get my graphics settings to stop resetting and I tried repairing multiple times. Any other ideas on how to fix this?

[forest sail]

@cyan citrus its not working i try after 12 hours but the verification code is bot sent to me

Verification code is not sent to me

[dusky bolt]

Premium creates not showing

[feral forge]

It is intentional for some of the regions. Feel free to leave your feedback to the game in #old.

[dusky bolt]

@feral forge can you tell me when premium crates are coming in other regions

[feral forge]

It is currently available. And for some regions it is available as a Lucky Spin.

[narrow sparrow]

When 1.6.5 update roll out?

[feral forge]

No information regarding this. Feel free to keep an eye out for #news.

[dusky bolt]

ok

thanks @feral forge

[wooden burrow]

Game wont open, says update finished reload, and force closes, iv done everything, repaired, re downloaded, switched off and on multiple times, went into setting and toggled the background refresh, just happens over and over again

[bitter hamlet]

I am having a problem right now,when I go in the game it is just saying “update finished please restart the game” over and over.Can someone help me?

[golden lion]

Which version is currently running

1.6

Or 1.6.5

[bitter hamlet]

I don’t actually know

I’m only getting this far

[golden lion]

Is 1.6.5 arrived

[golden lion]

This usually happens when you update game in game

Or apk

So I would suggest you to

Clear data

But then you need to download everything again

[bitter hamlet]

Will it work if I delete the game and reinstall?

[golden lion]

Ya

[bitter hamlet]

Thank you for your help bro ❤️

[golden lion]

But install on official website

And install bigger apk

There is 2 apk available

[bitter hamlet]

I have a IOS device

[golden lion]

Oh

Then appstore

[bitter hamlet]

Ya

Thank you again ❤️

[golden lion]

Welcome ❤️

[frail cairn]

Can anyone help to change my server from krjp to asia

27 days are remaining but i want to change it right know

As i am unable to find matches

[heavy vortex]

Your only option is to wait for the cool down to end. @frail cairn

[frail cairn]

Can cs help me ?

[heavy vortex]

Nope.

[frail cairn]

@heavy vortex

Okay buddy thanks 😀

But this will not help me XD 😂

And one more thing... when will we get 1.6.5 update ? Any clues 🕵️‍♀️

@heavy vortex #questions

[heavy vortex]

No ETA.

[night cloak]

I downloaded it from playstore

[frail cairn]

What does that mean

[heavy vortex]

Estimated time of arrival. Keep an eye on #news @frail cairn

[storm flume]

Please avoid going off-topic, @mental basin. You may have unrelated conversations in #chat.

[night cloak]

Anyone know?

[frail cairn]

Okay thanks ❤️

[twilit inlet]

Hi, Pubgm team can anyone help me. I lost my game I'd please link my id.

[storm flume]

Please contact the customer service for further assistance, @twilit inlet. Refer to subpoint 5.4 in #faq for further information.

[maiden cipher]

https://youtube.com/channel/UC4YuLDOfZApXfiR-hM8fWkw

Hello PUBG MOBILE Please Terminate this Youtube Chhanle because he is Selling PUBG MOBILE I'd

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @maiden cipher.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[maiden cipher]

But he is Selling PUBG/Bgmi both id please take action against this

At least you give strike this youtuber

[pallid briar]

If it is related to PUBG MOBILE, you may refer to the first part of this response, @maiden cipher.

[west vapor]

Hi, can you elaborate on your issue?

[maiden cipher]

https://youtube.com/channel/UCA8y6Fkmmi7KsaUPqcobwLA

Why this youtuber Chhanle got strick because he is creating bgmi contants

Please take stricks back

[night cloak]

This is PUBG MOBILE support for the global English version of PUBG MOBILE only.

[maiden cipher]

But strick given by PUBG MOBILE

[celest shadow]

Please refer to this message and do not repeat your questions, we may otherwise have to mute you.

#copyright message

[maiden cipher]

Ok

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @maiden cipher.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[maiden cipher]

Terminate this youtube Chhanle because he is Selling and buy Pubg mobile id

[celest shadow]

Please refer to the link above and report the channel.

[maiden cipher]

One more Pubg mobile id seller terminate this youtube Chhanle

One more

Selling PUBG mobile I'd

[west vapor]

Please use this form to report him:
https://bit.ly/3soBavK

[maiden cipher]

Okay I'll submit youtube Chhanle links in this fourm

[high oxide]

my previous id got hacked name UC๛SpÅrSHあ

Uid 5300698653

And now someone has selled it to a person pls ban this account or give it back to me pls pubg help.

[storm flume]

Please contact the customer service for further assistance, @high oxide. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

As you can see there

[zinc cairn]

anyone have the link to SA sever

[pallid briar]

Could you please elaborate what you mean by that?

[next aurora]

South Africa discord server i guess

[pallid briar]

Please refer to subpoint 3.1 in #735483472432594994 for regional communities.

[zinc cairn]

south america

[west vapor]

the only thing i can see on the picture is the message "Would you like to enable downloading over cellular connections? Depending on your plan, this may cost you money."
you mean that?

[pallid briar]

You may refer to this, @zinc cairn.

[zinc cairn]

thx

[whole glade]

Very good customer service

This is what i get when i want to unlink email💩

[celest shadow]

Please be patient for your request to get processed. The customer service receives a large number of them on a daily basis.

[whole glade]

Already 1 week..

[loud drum]

Hi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[celest shadow]

Hello, how can we help you?

[celest shadow]

Your patience would be highly appreciated.

[ruby temple]

Hello, piston can u help me
once , I joined pubg by emulator(official one) and then I got banned for 10 years