questions

[fresh flame]

I mistakenly switched to that server.. I was a asian server player before..

I have to wait 60 days.. I know you can't help me with that

[cyan citrus]

You cannot change it again until the cool-down has been reset, @fresh flame. As a temporary solution, you can play with your friends who have your desired server and switch leadership to them.

[fresh flame]

It's OK for me.. But I'm gonna suffer if it doesn't match when the infection mode come.

I created a new account.. Big brain😂

[brazen fossil]

@cyan citrus do you have a solution for low internet download in the simulator

its downloading 150kb

[cyan citrus]

Are you referring to Gameloop, @brazen fossil?

[brazen fossil]

yeah

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @brazen fossil

https://gameloop.com/.

[storm flume]

Please do not use languages other than English, @stray root. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stray root]

hello blocked account for violation of user agreement how to find out the specific reason that i violated?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray root.

[subtle cove]

Hello @polar marsh My PUBG Account Was Hacked By Someone. He Changed My Facebook pass Too. I Have My account's 3rd link too but I can't login from 3rd link . Because It says Autentication failed . Please Login Again. Any Solutions?

[cyan citrus]

This error usually appears when you have entered incorrect login credentials or cancel the login process, @subtle cove. Please double-check the login credentials or change your password. As of compromised account, please contact customer support in-game and customer service of Facebook for further assistance.
https://www.facebook.com/help.

[subtle cove]

I just changed my 3rd link pass and tried with the correct login credentials . Again The Same Problem

[cyan citrus]

Please try to do Routine Repair of the game and restart your device, @subtle cove. If the issue still persists, contact customer service in-game for further assistance.

[slow oracle]

Where is the vending machine in miramir?

[wide echo]

hey bunk do you support metro?

because i seen a vidio and this is great concept

@cyan citrus

[cyan citrus]

As you have already provided your feedback, it will be reviewed by the community team soon, @wide echo.

[wide echo]

ok thank you

[cyan citrus]

We don't have list of specific locations for that.

[wide echo]

lol

people trying to get advantages alr i see

[cyan citrus]

My pleasure!

[wide echo]

have a great day bye

[slow oracle]

I have seen all locations but can't found it

How would I complete me achievement?

My*

[cyan citrus]

Unfortunately, I don't have a list of locations as I mentioned earlier. You may try asking in #pubg-mobile.

[night cloak]

Have you tried a routine repair?

[night cloak]

These were removed seasons ago. This is no longer possible.

I see, feel free to report the issue in #old.

[nimble gazelle]

I killed by team up

[toxic river]

.....

I am from Pakistan ...I am unable to change my location back to Pakistan ...... Currently it's united kingdom

[slow oracle]

So how can we complete the achievement?

[toxic river]

@polar marsh

[night cloak]

At this time it’s currently not possible.

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[violet lark]

Can i have some help my account do this

[visual ruin]

please fix metro royale talents

[celest shadow]

Hello, are you using Google Chrome?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @visual ruin. You can also submit a report in #old in compliance with the channel's pinned instructions.

[bronze bramble]

what's new in vikndi 🤔

[velvet yew]

I want change my country region

[pallid briar]

You can change your region from the basic settings in-game. Click on the "Account* button.

[astral moth]

Why there isn’t 90fps on iphone 13pro max ?

It supports 120 fps

[pallid briar]

Sadly, there wasn't any official list of all the changes. Feel free to explore and find them yourself!

[velvet yew]

Can you send me pubg mobile Pakistan discode link

[bronze bramble]

oh
ok thx

[pallid briar]

The game is not optimized for that device to run that feature yet. Please leave your feedback in #old regarding this.

[pallid briar]

You can get all the links of the regional communities from subpoint 3.1 in #735483472432594994. Otherwise you can join via the link below:

Please contact the customer service in-game for further assistance. Please remove the video as it has your personal information.

[velvet yew]

They cannot send me verification code

[violet lark]

No

[pallid briar]

Unfortunately, we cannot help you with such issues here through the community. Please contact the customer service in-game. Feel free to report the issue in #old.

[open zodiac]

🥰🥰

[pallid briar]

Do you require any assistance, @open zodiac@violet lark?!

[night cloak]

Hello, when I log in to my pubg mobile account, I get a text that says your pubg mobile account will be deleted after 5d 22 hours. @everyone

@pallid briar

@celest shadow

Firavun x suit 6 level help please

[celest shadow]

Please contact the in-game customer service for further assistance with this.

[velvet yew]

I see a YouTube video the Youtuber said that first go to pubg mobile pakistan and send the video

[tough vessel]

Hi just wondering if anyone else is having issues logging into their account via google play. Like it just freezes on a loading icon

[night cloak]

I didn't get any results

[celest shadow]

What is your device?

[tough vessel]

Huawei p20 lite

[pallid briar]

Feel free to ask them but they will redirect you to the customer service in-game.

[night cloak]

Pharaoh x suit 6 level please help says your account will be deleted after 5 days and 22 hours@celest shadow

[velvet yew]

Please give me pubg mobile Pakistan link discord server

[tough vessel]

Google play is still supprted on this device as this is a older phone... The p40 onwards are the ones that are not supported by Google so I should be able to login

[celest shadow]

Pharaoh x suit 6 level please help says your account will be deleted after 5 days and 22 hours
You may have selected the "Delete Account" option or disagreed on transferring your data outside of the European Economic Area. Please contact the in-game customer service and wait patiently for a response as we are unable to assist players with account related issues here.

[stray merlin]

My pubgm region is not changing please help me

[pallid briar]

Will send it to you privately.

[celest shadow]

Can you please check if your Google Play Games application is updated to the latest version?

[fiery cradle]

I need help how do i start the tournament? We are in the Day 1 Entered the tournament

but how do we start

(there is 3 of us in total)

[velvet yew]

Ok send me

[celest shadow]

Please elaborate your issue.

[celest shadow]

Which tournament are you referring to?

[fiery cradle]

The Weekly

Day 1

[celest shadow]

All-Talent Championship?

[fiery cradle]

Yes

I have only 3 minutes left

[stray merlin]

I want to change my region from turkey to pakistan . I give my number but when ienter the code it shows errror

[fiery cradle]

We passed the check but we dont know how to start

[tough vessel]

Yeah it's updated it just freezes after you select which account you want to use

[celest shadow]

Please contact the in-game customer service for further assistance with this.

[stray merlin]

I liive in Pakistan and my mobile numbers is pakistani

[fiery cradle]

I have 52 seconds how do we start the tournament?

We are all ready but it wont show a thing about how to start it

we already missed 1 and waited one hour

[white canopy]

is vikendi out for limited time?

[celest shadow]

Can you please provide a screenshot? You should be able to enter via Matches > All-Talent Championship > Weekly match > Select Enter on Day 1 > Wait for the pre-match check and invite your teammates. Once you have done this, there is a Start button at the bottom. You can find a match with 3 players as well.

[fiery cradle]

On it

[tough vessel]

So do I just contact the customer service team now or something? Because if so I've been waiting on them for like 3 days now lol

[fiery cradle]

thats the problem after we did the security check (we all entered) the START button never showed up... (+screenshot) i know that it currently says its late. But we were all ready at the time of start.

[celest shadow]

That is very odd. Do you have another social media account linked to your PUBG MOBILE account?

[tough vessel]

Not that I know off no

[celest shadow]

Perhaps you can try removing all Google accounts on your device except the one that is currently linked to your PUBG MOBILE account and see if that works, @tough vessel.

[tough vessel]

Ok sure

[night cloak]

@celest shadow live in Germany I bought the account from belgium You may have selected the "Delete Account" option or did not participate in the transfer of your data outside the European Economic Area. How do I accept a transfer to the European Economic Area if the Delete Account option is most likely selected?

[celest shadow]

It should look like this:

[fiery cradle]

hmm

[celest shadow]

Please be advised that buying, selling or trading of game accounts is against PUBG MOBILE's terms of service. We are unable to assist you with in-game account issues here, please reach out to the customer service for further assistance.

[fiery cradle]

Well when we all clicked the Enter button it wont let us do it again it just says in a match already. We dont know how to get into this screen (or lobby)

[celest shadow]

Only one person should Enter, then wait for the security check. After that, you can invite the teammates from your Crew by selecting the "+" button.

[warped pagoda]

is vikendi taken out again?

[tough vessel]

Nope didn't work unfortunately

[celest shadow]

Yes. Vikendi will be available from October 8 to November 15.

[fiery cradle]

Okay, appreciated. Thank you i will text you again in 30minutes when we are about to start. :)

[white canopy]

ty piston qt

[celest shadow]

Sorry about that. Can you try reinstalling your Google Play Games application?

[zinc falcon]

Hello Sir, I am new here and i got a problem. I am a streamer on facebook from cambodia. I have emailed to [e-mail] everyday concerning with my account that got banned without any reason. Can anyone help me on this? very much appreciated....

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc falcon.

[tough vessel]

Worth a shot will try it

[celest shadow]

Vikendi is available in the game now!

[celest shadow]

Sure, feel free to mention me.

[tough vessel]

Piston you legend, I think it worked, thank you

[violet lodge]

I want help

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information, @violet lodge.

[violet lodge]

I don't have permission of #faq @celest shadow

[celest shadow]

Select the #faq channel and scroll up to subpoint 2.12.

[sage shoal]

help me push a lock for seven days just like that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage shoal.

[stray merlin]

I want change myregion please help me

[cyan citrus]

You have already been answered regarding same inquiry, @stray merlin. Please refrain from repeating yourself.

[stray merlin]

But i still can't change my region

[night cloak]

can someone explain this matchmaking to me i always get the badest teammates u could possible think of but have to play against conqs on platin tier i just cant understand it is it skill based on the enemy side but rank matchen in the team i really cant find another possibility for that maybe im completly wrong and just unlucky but is it knowen how the matchmaking works?

[cyan citrus]

We cannot help you any further in this regard. Please avoid this incessant behavior and move to #chat.

[cyan citrus]

We don't have much public information regarding matchmaking. The matchmaking may depend on different scenarios such as players' activity and selected server. You may provide your feedback through #old.

[night cloak]

hm ok thx anyways it seems like it is my german flag that focus all on me haha just a bit mad dont mind me

[cyan citrus]

My pleasure, @night cloak!

[wild jasper]

My Account Data is lost! BGMI

I only linked my acc with play games thesefore i was unable to convert my acc from PUBGM To BGMI .So, I played with an alternative account for the time being, i dunno how but my gmail was linked with my alt i guess because i only have a single gmail. And now, when i logout i cannot get into my main account which i lost. Help me recover pls

Well pubgm is banned in my country :o
@wild jasper

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wild jasper.

[night cloak]

Is there a way to save a highlight moment

[cyan citrus]

Outside the game, no, @night cloak.

[twilit bloom]

I spent the uc by mistake Can you help me and get them back please I live in Lebanon and the price of the uc is very high and I don't have money to ship again We are in Lebanon facing an economic crisis and the prices are very high and with difficulty we only work to eat please I was very sad when I opened a box by mistake I have 190 uc now and I can't charge the royal pass again and as you know its price is 300 uc I only want a refund of 110 uc I have lost 150 uc but I only want 110 to become 300 uc to activate the royal pass please treat me humanely

?😔

[cyan citrus]

I have already answered you here, @twilit bloom. Please avoid repeating the same inquiry.

[twilit bloom]

ok☹️

[scenic garnet]

Hello sir

I change my region
But can't receive verification code

Plz help me

[pallid briar]

Please contact the customer service in-game for further assistance.

[coral fractal]

Hi, there is a clan leader in an account that has not been entered for 280 days, can we get this clan leadership back? I am the only active member in the clan! <@&481161015728406538>

[winged yoke]

Please do not ping the moderators role for unnecessary reasons, this role should only be pinged if its an emergency.

[coral fractal]

Ok sorry

[cyan citrus]

No. That is not possible, @coral fractal. The clan leadership can only transferred at clan leader's discretion.

[coral fractal]

But My clan was transferred to someone else because I did not enter the game for 30 days before

@cyan citrus

[cyan citrus]

That feature has been discontinued long time ago, @coral fractal.

[coral fractal]

On season 7

Ok thanks

[cyan citrus]

My pleasure, @coral fractal!

[winged yoke]

Is midasbuy an official PUBG Mobile Partner?

More or less, is it an official way to buy uc?

[night cloak]

Yes. But we recommend using the link https://www.pubgmobile.com/pay as there are too many similar looking fake websites.

[winged yoke]

sorry if this is the wrong place to ask.

Appreciate your information, @night cloak & @cyan citrus.

Sorry to bother you guys.

[molten cairn]

Hi, my account has been hacked and they migrated my data account to battelgraounds mobile INDIA I have all the information of my account , I recovered my twitter account which was the social media that they hacked proofs that I've been paying for the guns, I wanna know If you guys can help me to get my account back. Or at least give a solution

[winged yoke]

If your game has been switched to BGMI, there is nothing they can do.

[night cloak]

@molten cairn Unfortunately, it cannot be reverted due to Indian data policy.

[storm flume]

Please do not use languages other than English, @wary owl. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary owl]

Thieves stole 450 dollars.

[pallid briar]

@night cloak personal info.

[pallid briar]

Unfortunately, you should've been more aware. There is nothing we can do to help you.

[wary owl]

Can I take to someone to help me

[cyan citrus]

Please describe your issue, @wary owl.

[wary owl]

My account has been stolen. There is a person on a server claiming to be Zeus who stole $450 from me. I lost my account and lost my money

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @wary owl.

[night cloak]

what should i do?

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @night cloak.

[night cloak]

Is it atleast temp or perm?

[pallid briar]

You can see the time when it will be unlocked on the ban notice.

[night cloak]

But today its 2021/10/08

[dreamy pebble]

☪

[night cloak]

So?

Look at the time

10:27

[cyan citrus]

The time is according to UTC. You may need to wait until the suspension has been lifted.

[night cloak]

Oh ok

Nvm its unbanned now but thanks anyways

[versed knoll]

+submit

[night cloak]

They rebanned me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tidal elbow]

I am unable to change Country/region because the option is not there. Please help

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @tidal elbow.

[tidal elbow]

So there is no solution for this?

[cyan citrus]

No, there isn't, @tidal elbow.

[tidal elbow]

Ok thank you 💔💔

[cyan citrus]

My pleasure, @tidal elbow!

[lofty locust]

Bruh is that possible to teaming up in solos mode..

I was fighting with one solo enemy and then other one enemy kill me

[storm flume]

Please do not use languages other than English, @crisp thorn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lofty locust]

Ant the first one enemy dont kill him just around fun

And deopping loots together

[warped blaze]

I need help trying to get my account back because the ai customer service isn't helping much. I'd rather like to have a real person to talk to so I can get this straightened out.

[cyan citrus]

if you believe they were gaining an unfair advantage by teaming up, please report the players directly through in-game report feature.

[lofty locust]

Where I can report it, because I am in the lobby right now

[cyan citrus]

You can only contact customer service for such account related issues. We only provide community support through this platform.

[cyan citrus]

Do you have their numeric user identification or username?

[lofty locust]

Yes when I was spectate them

I recorded

[cyan citrus]

If you have their username or numeric user identification, you can report them by searching for them through in-game friend search and report them through their ''Tier Overview'' section in their profiles, @lofty locust.

[lofty locust]

Ok thanks

[cyan citrus]

My pleasure, @lofty locust!

[burnt chasm]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @burnt chasm. Remember to read through #faq before asking questions in the support channels.

[burnt chasm]

So In the past I had a very low end phone, this caused me to get a gfx tool before they were banned.one day I started getting banned consistently (a whopping 17 times in 2 months or so) I soon stopped using gfx tool and I stopped getting banned (my device was an android btw) I couldn’t handle the lag so I bought an iPhone like 2 months ago. I wasn’t lagging at all and I was happy, but today I got banned as soon as I headshot someone. I have no hacks on (Pretty sure there is no way to have hacks on an iPhone cause iOS is so closed source) and I’m worried this will happen much more and eventually will lead to a perna ban or 10 year ban. I could not handle a ban like that knowing as I’ve spent a frick ton of money and time on pubg mobile. May anyone please give me some advice or maybe even like tell me if you realize what I’m doing to “violate the user agreement”? Please answer me I’m sick of pubg’s garbage banning system and trash customer support ):

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @burnt chasm.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @burnt chasm.

[night cloak]

#questions this message come when I try charge pubg from midasbuy

[cyan citrus]

Please provide a valid screenshot, @night cloak.

[charred tusk]

Hi my name is ayesha.My personal pubg mobile account is hacked named as ジＴＷＥＥＴＹand id number 5955755592. The twitter link which is attached to it is hacked but the other two links twitter and email are accessable by me i can provide more information about my account if needed i like to remove the twitter account as soon as possible

[cyan citrus]

Please submit a report to Twitter customer service through the link I have provided below, @charred tusk. Wait patiently, they usually respond within 24 hours. Also, you can try to contact customer service in-game for further assistance. Refer to #faq sub point 5.4 for further information.

https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

[night cloak]

@cyan citrus

[cyan citrus]

You may try to contact Midasbuy for further assistance through this Email, @night cloak: [e-mail].

[uncut forge]

@polar marsh on august 3rd 2021 someone hack my pubg account and i want get it back but the person unlink my face account from the pubg account so i am asking pubg tem to help me get the pubg account back please.my ingame id is 5616731553 .

[cyan citrus]

Can you still access the game through any of the login method, @uncut forge?

[uncut forge]

@cyan citrus no the person got my face book account ban by posting stuff againt public policy and i didnt link my pubg account to any other social media

[cyan citrus]

We cannot help you any further in this regard, @uncut forge. Feel free to contact Facebook customer service for further assistance.
https://www.facebook.com/help.

[uncut forge]

@cyan citrus but i try that already all im asking if pubg team can access the pubg account and unlink the hacker social media and link my email to th account so i have access it please

[manic totem]

why is this a spin on my game but its a premium crate for medalcore?

[mystic surge]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID:6145967140 point_rightpoint_right
[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic surge.

Please refer to the private message from @polar marsh for further information, @maiden cradle.

[fallen pawn]

Would like to report scammers in metro royal mode

More images uploading

[light gust]

I accidentally change my country region to Israel and i want to change my country region to Myanmar
My ID-5630435159

[light gust]

😩

[night cloak]

You may wait for the cool down to end and change your region again.

[fresh flame]

i know the pain... i accidently changed my server to krjp

[light gust]

I cannot skip the cool down ?

[night cloak]

You may report such users in-game.

[night cloak]

This is not possible.

[light gust]

So I have to wait 157 day

👍

[night cloak]

Correct.

[light gust]

I can change my server to Asia?

Or I have to wait 58days

[night cloak]

If you don’t have a cool down for your server change, then yes.

[light gust]

Man I want to open premium cratenut there was no premium create in Israel

💩

[night cloak]

Premium crates were temporarily unavailable. They’re now available.

[light gust]

Nope they are not available

Premium crates is available as spin

Where is premium crates pubg mobile

[feral forge]

It comes in a Lucky Spin for some of the region.

[light gust]

I accidentally change my country region to Israel and i want to change my country region to Myanmar
My ID-5630435159

I want to change my server from north America to Asia

[quaint moss]

This issu facing on Turkey regail their no premium creat available

[night cloak]

Next 1.7 version Update date ?

[feral forge]

You will have to wait for the cooldown to end, there is no other way.

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[feral forge]

This is not an issue, it should be intended to come to some regions as a Lucky Spin. Feel free to leave your feedback to the game through #old.

[quaint moss]

No that doesn't help

[empty ravine]

Hello, I'm using a translator, sorry. In metro royal mode , there is a capacity of 770 in the lobby in a backpack , and 690 in combat .how to fix it .

[broken sluice]

I still don't know how this works. Can some one explain please?

[dusty crow]

Premium create not shown for me,what's problem

[exotic axle]

You can either join a group or create a group and tell your friends to join
And when the next rp come you can buy the rp in cheap price

[broken sluice]

I only have to pay 290 UC for the elite one right?

[exotic axle]

870

[broken sluice]

The small one?

[feral forge]

Go to shop > click on the outfit and then click from crate.

[exotic axle]

For the normal one is 290

[broken sluice]

Ok

Thank you

[quaint moss]

This is the game issu for consuming more uc from player
Exceed giving them free create the launch spin so some player may spend uc 😂

[exotic axle]

#old

[dusty crow]

No use ,I tried it already

[empty ravine]

Hello, I'm using a translator, sorry. In metro royal mode , there is a capacity of 770 in the lobby in a backpack , and 690 in combat .how to fix it .

[feral forge]

It comes in a Lucky Spin for some of the region, you should be able to find it.

[dusty crow]

When will premium create comes for that regions

[languid mica]

Please give premium creat to Israel server @polar marsh

[grim sandal]

How do I get this as Premium Crate

In Israel Region

Cannot change the region now

[exotic axle]

Unfortunately you can’t

[grim sandal]

Is there any chance that It will come to premium crate?

[exotic axle]

I don’t have information about that
One of the mod will reply

[grim sandal]

Thanks

[celest shadow]

Please do not circumvent the inappropriate language filters, @dusty crow.

[storm flume]

Please avoid going off-topic, @quaint moss. You may have unrelated conversations in #chat.

[mortal jolt]

Ello.

Is the new premium crate free guaranteed drop changed to 5 crates instead of 10?

[celest shadow]

Yes, it has been changed to 5, 15 and 25 for a guaranteed legendary.

[night cloak]

plz Help I want to change my region

[celest shadow]

You can change your country or region under the basic settings.

[steady goblet]

No one literally no one is fixing region changing issue every time I try to change it shows parameter error

😡

[night cloak]

But i cannot change

[celest shadow]

Please contact the in-game customer service for further assistance with this.

[celest shadow]

What is the issue?

[night cloak]

Perameter Error

[steady goblet]

Already done but still not fixed😡

[celest shadow]

Please contact the in-game customer service for further assistance with this.

[night cloak]

I contact him they say region change in 60 day but cannot change

@celest shadow when is the 90 fps gonna come out for the iPhone 13 pros?

[languid mica]

@celest shadow why no premium create in Israel server this time😭😭

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[steady goblet]

In Turkey also

[steady goblet]

I m trying from yesterday but still not fixed

[celest shadow]

Since the iPhone 13 Pro and iPhone 13 Pro Max are new devices, the developers will have to optimize the game to support these devices for the 90 FPS option. Feel free to provide your suggestions in #old.

[night cloak]

Thanks @celest shadow

[languid mica]

When will come premium creat

[celest shadow]

Feel free to send your concern in #old.

[celest shadow]

Please wait patiently until a support agent responds to your request.

[steady goblet]

Hope u will fix this soon

In my point of view this game have worst player services😡

[night cloak]

what to do?

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

after that what i'll do?

[celest shadow]

Select Forum from the website.

[night cloak]

ok

[royal sedge]

Why is new premium crate not showing in my account. Account region- Turkey

[celest shadow]

Feel free to send your concern in #old.

[royal sedge]

It's not a feedback, it's an issue I m facing.
I can't see the new premium crate in my account

[pallid briar]

Issues such as this can also be reported using #old, @royal sedge.

[crimson crown]

Premium crate not showing in pubg@celest shadow

[heavy vortex]

@crimson crown

[gloomy wharf]

Any mod here?

[pallid briar]

What are your concerns?

[gloomy wharf]

@pallid briar in my account premium crate is showing

[pallid briar]

Where do you reside?

[gloomy wharf]

In Nepal but my account region is in Israel

[pallid briar]

Feel free to report the issue in #old following the instructions that are pinned to that channel, @gloomy wharf.

[gloomy wharf]

And I tried to change my region to Nepal long time ago but it was showing parameter error-1. And I contact into Help and support but it has been more than a month they didn't give me any reply @pallid briar

@pallid briar I have to wait 5hrs for that

[pallid briar]

You can edit your previous message and add all the details.

[gloomy wharf]

@gloomy wharf @pallid briar can you give a attention on that my above message

[pallid briar]

Please contact the customer service in-game for further assistance, @gloomy wharf. Unfortunately, we are unable to help you with account related issues here.

[vivid comet]

Where is the New Premium Crate which was arriving today?

[pallid briar]

It should be there already I believe.
Will need to confirm.

[amber pumice]

Please Help Need to change region But its giving parameter error or iam not able to receive code

[pallid briar]

Please contact the customer service in-game for further assistance, @amber pumice. Unfortunately, we are unable to help you with account related issues here.

[amber pumice]

I Tried But In Game Customer Service Only Gives Steps to change Not helping with error

Who should i contact then?

[pallid briar]

Please report the issue in #old following the instructions that are pinned to that channel and hopefully the developers will fix it or otherwise try again later, @amber pumice.

[valid vortex]

hello i have question too link with email but the option is not coming up

[cyan citrus]

Can you please elaborate, @valid vortex?

[valid vortex]

so i im trying too link my account too email but the email options is not coming up

[cyan citrus]

The option may not be available for your account, @valid vortex. Try to do a Routine Repair of the game and see if that helps.

[valid vortex]

ah okay so its only for selective of people

[cyan citrus]

It is possible, @valid vortex. You may try to do a Routine Repair of the game.

[valid vortex]

okay ill try

[rapid bramble]

Why does everything loads except the players?

I can play classic match, but this happens in arena and cell metrix

[charred tusk]

Hi my name is ayesha.My personal pubg mobile account is hacked named as ジＴＷＥＥＴＹand id number 5955755592. The twitter link which is attached to it is hacked but the other two links twitter and email are accessable by me i can provide more information about my account if needed i like to remove the twitter account as soon as possible

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rapid bramble. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rapid bramble]

Ok

[celest shadow]

Please contact the in-game customer service and the support of your social media account in question for further assistance. You may refer to subpoint 2.8 and 5.4 in #faq for further information.

[twilit fossil]

I can't download other maps, I can only play on Erangel, I also can't download other things like TDM (Sorry if my English is bad)

[cyan citrus]

Where do you reside, @twilit fossil?

[twilit fossil]

wait i need to translate (bad at English)

[timid crest]

Bro i need to change region but i can't do it right now. Now what i can do???

[cyan citrus]

Please mention your country. Apologies for misunderstanding.

[cyan citrus]

What is the issue you're facing while changing your region?

[timid crest]

There showing 37days remains to change region

[twilit fossil]

Indonesia

[cyan citrus]

Are you using an Android or iOS, @twilit fossil?

[timid crest]

I am Living in Bangladesh but my game region is Israel

[twilit fossil]

android

[cyan citrus]

You will need to wait until the cool-down has been reset. There is no other way.

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device.

[twilit fossil]

ok i will try it

[timid crest]

Bro i need to change my region so that i can play competitive matches...
This is my ID : 5905638330

[cyan citrus]

We cannot help you any further in this regard, @timid crest. You will need to wait for the cool-down to reset in order to change your region again.

[tacit crow]

NEED region change

[cyan citrus]

Please add more details about your concern, @tacit crow.

[tacit crow]

Need EEA region change pubg mobile global

[cyan citrus]

You cannot change your region if your account is registered in EEA due General Data Protection Regulation(GDPR), @tacit crow. Neither we nor customer service can help you in this regard.

[tacit crow]

But I won't to be data transfer problem facing battleground mobile India game please help

[modest forge]

Please Give M416 or M762 skin in Royal Pass 😭😤

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tacit crow.

[cyan citrus]

Please feel free to provide your feedback regarding PUBG MOBILE through #old.

[gaunt basalt]

@storm flume please help serious server issue

[cyan citrus]

Please add more details about the issue you're facing, @gaunt basalt.

[tacit crow]

Delete my account 😒

[gaunt basalt]

My Server from starting is middle East and yesterday my friend invited me to his team of asia server i played a match acnd mow my server is permanently changed to asia i didn't even touched the settings option please help i have rank in middle east@cyan citrus

@cyan citrus it's a glich my server is not changing please help

[cyan citrus]

If there is cool-down on your server, you will need to wait for that to end, @gaunt basalt. There is no other way.

[celest shadow]

If your PUBG MOBILE account is in Europe, it is unfortunately not possible to transfer your account or its data outside of this region. Thank you for your understanding.

[gaunt basalt]

@cyan citrus but why do i wait it's not my fault

@cyan citrus can you please tell me pubg global email address so i can contact them where they can reply

[cyan citrus]

Unfortunately, we cannot help you any further in this regard, @gaunt basalt. Your only option is to wait patiently.

[cyan citrus]

[e-mail]. Please keep in mind, this Email is only for general queries and cheater reports.

[gaunt basalt]

some contact email@cyan citrus

?

[celest shadow]

Your selected server cannot change without your authorization. There are no known reports of such a bug, so you will have to wait 60 days before you can switch to another server. If you believe otherwise, please submit a report in #old with a video recording of this, @gaunt basalt.

[gaunt basalt]

@celest shadow yes man no one is believing me 😥i did not changed the servee myself believe please i know what happens if we change server

@celest shadow it takes upto 3 to 4 steps to change server
you have to select the server
then they they confirm.
but i was asked for nothing

see this pic i just completed a match in diamond 1 and in asia match it counts me in silver

i am deleting pubg i don't have much time to do rank again

[celest shadow]

If you can reproduce the issue and submit a video recording in #old, it would be helpful because no other players have reported of such an issue yet. The game will not change your selected server unless you confirm to these changes.

[gaunt basalt]

I'm deleting

[velvet yew]

I want change my country region please help me

[night cloak]

Plz Help i want to Change my region

[celest shadow]

You can change your country or region under the basic settings, then select "Account" at the bottom-right corner, @velvet yew and @night cloak.

[velvet yew]

I entered my number but I cannot receive any verification code

[night cloak]

The say login your id from email but i forgot my email

[celest shadow]

Please contact the in-game customer service for further assistance.

[celest shadow]

Can you please provide a screenshot of your issue?

[night cloak]

yes

[velvet yew]

I content but they cannot help me

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[velvet yew]

I am waiting for 1 month

[celest shadow]

Feel free to send the customer service another message as a kind reminder.

[nocturne prairie]

Why always reconnecting

[velvet yew]

Can I send you a video to explain my problem

[celest shadow]

Please check your Internet connection. If the issue persists, you may try using a different connection.

[celest shadow]

Unfortunately, we are unable to assist players with in-game account issues through the community.

[velvet yew]

Please help me I want Shoaib Akhtar voice pack my country region is France

[storm flume]

Please contact the customer service for further assistance, @velvet yew. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

But I forgot my email

[rich plume]

I accidentally changed the server. I can’t change it back within 60 day’s.

[nocturne prairie]

I plying few days ago same internet but yesterday I re install the game than this happen

[indigo bay]

M4 rp when coming

[velvet yew]

Can I send you a video to explain my problem you can not understand my problem

[nocturne prairie]

If I start I can play it's show enter match again and match ended...

[celest shadow]

Try searching for the keyword PUBG MOBILE in your Gmail. A screenshot has been attached below as an example. If you have multiple e-mails, you may need to try this for all of them.

[celest shadow]

You will have to wait 60 days before you can switch to another server.

[velvet yew]

This is my problem

[celest shadow]

You may try repairing the game from the login menu. Select Routine Repair and confirm.

[celest shadow]

You can keep an eye out for #news.

Only the in-game customer service can assist you with this. I removed your screen recording because it contained your personal information, @velvet yew.

[rich plume]

Can’t do this through support?? It’s impossible to play with a high ping.

[celest shadow]

No, the customer service cannot change your selected server. You can ask a teammate who has your preferred server selected to invite you instead.

[rich plume]

But in this case, my progress will not go to Europe

[celest shadow]

Yes, your rank points will be calculated towards your current selected server.

[tacit kindle]

i change my region

[rich plume]

It’s very bad that it’s impossible to solve such an easy problem

[cyan citrus]

Please elaborate.

[tacit kindle]

right now my region is turkey ..but my orginal region is bangladesh

[night cloak]

plase help mee 😭

[cyan citrus]

You have already been answered earlier, @night cloak. Unfortunately, we cannot help you with such account related issues through the community in any way. Please contact customer support in-game for further assistance.

[cyan citrus]

Are you facing any issue while changing your region? If so, please describe the issue you are facing.

@tacit kindle, please don't share screenshots or videos that contain your personal information. As of region change, you may try to contact customer service in-game for further assistance.

[analog coral]

Play with hacker banned his account please

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @analog coral. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[ashen pendant]

Help me please.. I mistakenly switch my country to Israel and Cooldown is over.. I live in Bangladesh and I want my country Bangladesh back.. I can't come back to Bangladesh.. Whenever I input my Mobile number, Pubg doesn't send me any Verification code.. I want to log back my country Bangladesh.. How can I do that?? Help me please
5543752510 this is my game id

[storm flume]

Please contact the customer service for further assistance, @ashen pendant. Refer to subpoint 5.4 in #faq for further information.

[thorn willow]

i want to change Region without phone number

[cyan citrus]

Can you please elaborate, @thorn willow?

[thorn willow]

how?

ok You mean i must mention my character id ? or what

[cyan citrus]

Please add more details about the issue you're facing while changing your region, @thorn willow.

[ashen pendant]

Pubg's Customer Service can help me.. There are just some auto replies come in and so that I couldn't solve my problem.. I want to chance my country from Israel to Bangladesh.. Bangladesh is my country.. Please help me, how can I do that

Pubg's Customer Service Couldn't help me

@cyan citrus Help me bro

Help me please.. I mistakenly switch my country to Israel and Cooldown is over.. I live in Bangladesh and I want my country Bangladesh back.. I can't come back to Bangladesh.. Whenever I input my Mobile number, Pubg doesn't send me any Verification code.. I want to log back my country Bangladesh.. How can I do that?? Help me please
5543752510 this is my game id

[heavy vortex]

@ashen pendant

[cyan citrus]

We cannot help you with such account related issues through the community, @ashen pendant. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[ashen pendant]

@cyan citrus ok bro

[storm flume]

Please do not use languages other than English, @fossil hound. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @ashen pendant. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native sun]

No premium crate in turkey region so when i’m gonna expect ?

[heavy vortex]

@native sun Refer to this.

[native sun]

I see the spin. I’m asking for premium crate? Will it come or premium vouchers will be wasted

[cyan citrus]

What is your in-game region, @native sun?

[native sun]

Turkey

[cyan citrus]

The premium creates may not be available for specific regions yet, @native sun.

[native sun]

Are there any chances in future for this specific premium?

[cyan citrus]

Can you please try to follow this step and see if that helps, @native sun?

[native sun]

Ok will check thanks

It says cannot receive

[astral vigil]

@cyan citrus I have mistakenly changed my region from Bangladesh to israel...i want to go back to my region Bangladesh... Please help me...my pubg id is:-5519436975

[cyan citrus]

You may need to wait until the premium crate will be available in your region.

[cyan citrus]

You will need to wait until the cool-down has been reset.

[native sun]

Yaa hope so thanks @cyan citrus

[astral vigil]

It's already reseted but still i can't changed

[cyan citrus]

My pleasure, @native sun! You can also provide your feedback through #old in compliance with channel's pinned instructions.

[cyan citrus]

Feel free to contact customer service in-game for further assistance.

[astral vigil]

I have already contact with them but they are not doing anything

[cyan citrus]

It may take some time due to enormous number of requests, @astral vigil. Unfortunately, we can't help you with such account related issues through the community.

[astral vigil]

Ok but why i can't change my region when It's already been cool down...can you please tell me?

[cyan citrus]

No information in this regard, @astral vigil. You may try to do a Routine Repair of the game or reinstall the game completely.

[astral vigil]

Ok🥺

[night cloak]

how can i cancel account deletion?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

customer service is not helpful at all

[cyan citrus]

Please understand that we only provide community support through this platform and we cannot help you with such account related issues in any way, @night cloak.

[night cloak]

at least tell me what to write to customer support😞

[chrome sun]

I accidently changed my region to another country but i want to change it to my country now it's showing i can change after 120 days can i change my region now

[cyan citrus]

You can start with describing your issue and then select the relevant options available during your inquiry in order to connect to customer service representative.

[cyan citrus]

Unfortunately, you will need to wait for the cool-down to reset. There is no other way.

[eternal flame]

This is a very important issue for me. I hope you answer me as soon as possible. Many thanks to the esteemed company PUBG, Character Name: 『DEVEL』 KING ・ Character ID: 5334132094 ・ Date and time of last game (2021.09.13) Date and time of confirmation of account lock (2021.09.29) My computer was hacked by hackers and i don't control my computer anymore and now i deleted the old version of windows and now i have set up controls but it even played with my accounts and activated illegal programs and sabotaged my account until i pay for it, until my device released but I didn't agree to something and delete all my stuff Please please recalculate because I love PUBG and very respect your guidelines Please reactivate my account so I can have fun again Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal flame.

[grim nexus]

Need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grim nexus. Remember to read through #faq before asking questions in the support channels.

[grim nexus]

Hi my friends have premium crate that released today but I have the same items in spin please help

[feral forge]

Feel free to share your concern in #old.

[royal gazelle]

On my account the highest rank is “ace”, but of the emblems only “diamond” is available, why are there no emblems “crown” and “ace”?

[cyan citrus]

Because Ace Badge was introduced after season 12, @royal gazelle. You may need to reach Ace tier again to obtain the badge.

[steady pecan]

Layout management , how long they stay in clouds after gets expired?

[cyan citrus]

That does not expire, @steady pecan.

[vernal jackal]

@cyan citrus
Hello support team
My pubg account has been stolen or hacked
Is there a way to get it back
The hacker changed the Twitter link to my account
There is no e-mail attached to it
But I have shipping receipts for PUBG

[pallid briar]

Do you still have access to your PUBG MOBILE account, @vernal jackal?

[fallow marlin]

@celest shadow i still having rp respect problem. please reply back as soon as you see this thank you

[pallid briar]

I suggest you try doing a routine repair meanwhile you get a response if you haven't done that already, @fallow marlin.

[rich karma]

Hello, my account was blocked I did not violate anything I always played honestly account level 81 nik name egoCYBORG.Help me please!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rich karma.

[vernal jackal]

Here the problem lies in the person who hacked my account changed the Twitter linked to my account
But I have a shipping receipt that proves that I own the account since I started in Buggy@pallid briar

[fallow marlin]

i've done routine repair even reinstalling the game twice. but when i clicked RP to check my royal pass and its happening again. I thought they already solved this problem.

[pallid briar]

Can you login using any methods currently?

[pallid briar]

What device are you using and where do you currently reside?

[vernal jackal]

@pallid briar No, I can't login to my account at the moment

[night cloak]

Hello. I got Prime plus subscription. Today I saw some people who knew a more expanded version of this subscription, how can I change? I need an option that includes a discount to buy a royal pass and a special map of RP.

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[night cloak]

I can show you screenstocks, If you need to)

[vernal jackal]

@pallid briar I can't log into my account because the hacker changed everything. I can log in to my account
I have shipped more than ten thousand dollars from within the game
I have receipts to prove it

Can you find me a solution?

[pallid briar]

Please contact the customer service in-game for further assistance, @vernal jackal. You may refer to subpoint 5.4 in #faq for further assistance.

[light gust]

I accidentally change my country region to Israel and i want to change my country region to Myanmar
My ID-5630435159

[pallid briar]

You need to wait for the cooldown to end before changing your region again. Also, please do not share your personal information. You can delete the email.

[night cloak]

Plz sent me pak discord link

[light gust]

Thank for helping me

[snow sequoia]

how do i leave a crew, its saying crew has been locked

[pallid briar]

You may refer to subpoint 3.1 in #735483472432594994 for all the regional communities. Click on the blue text.

[light gust]

I have to wait for 157 days ?
There is no other way?

[celest shadow]

You will not be able to leave a crew if it is currently participating in the All-Talent Championship.

[pallid briar]

Sadly, no. You need to wait and please be more careful next time before making any changes.

[snow sequoia]

Our crew isnt registered tho

[celest shadow]

Did the crew leader registered for Day 1?

[night cloak]

Help me pls

[snow sequoia]

this week or the first week?

[celest shadow]

The RP Prime and RP Prime Plus subscription is exclusive for Android devices because it is a collaboration between PUBG MOBILE and Google Play Store.

[fallow marlin]

Im using gameloop emulator

[night cloak]

But I'm paying for this subscription through Apple.. It's been five months. If I cancel the Apple subscription and buy it through the Android, it's gonna be displayed at the iPhone game?

[celest shadow]

If your crew registered and/or played at least 1 match of the All-Talent Championship, then the crew will be locked for the entire duration of the tournament. During this lock, the crew leader will not be able to invite new players or kick existing players from the crew; and players in the crew cannot leave.

[snow sequoia]

Oh ok thanks

[pallid briar]

For further assistance related to GameLoop, please visit their website. Otherwise please report the issue in #old following the instructions that are pinned to that channel.

▫️ https://www.gameloop.com/

[celest shadow]

You can subscribe to both Prime/Prime Plus and RP Prime/RP Prime Plus at the same time if you have an Android device.

You can subscribe to the RP Prime/RP Prime Plus on an Android device, and retain the rewards and benefits on your iOS device.

[night cloak]

Thank you so much

[quaint moss]

When premium create show which are currently having spin of that premium creat item

[cyan citrus]

What is your in-game region, @quaint moss?

[quaint moss]

Or which region are having premium create current I'm shifting from that

[quaint moss]

Turkey

[cyan citrus]

The premium crate may not be available for certain regions yet, @quaint moss. Feel free to provide your feedback through #old.

[quaint moss]

Feedback are provided earlier but time premium create are arrived or not

[cyan citrus]

There are similar reports of the premium crates unavailability in certain region, @quaint moss. We suggest you to please wait until the premium crates will be available for you.

[quaint moss]

So it's possible that premium create are available in some time that time wait are acceptable other vise last option is changing region

Can you guide which region are currently having that premium create

[cyan citrus]

I don't have more information in this regard, unfortunately.

[cyan citrus]

There are multiple regions that have premium crates available. For you, I would suggest you to please wait patiently.

[night cloak]

Hello again. I bought a year's subscription and I'd like to be clear, for which the RP Prime subscription is needed? is it necessary, if it was bought by RP Prime Plus?

[celest shadow]

You get more rewards and benefits for purchasing the RP Prime Plus, but you can have both subscription if you want to. Please remember to collect your RP Voucher and Points every month on your Android device.

[night cloak]

On my IOS Device also opened a receipt of this subscription, I can get it on the iPhone?

[neat raven]

Hi. I need ur help guys. my pubg account been hacked and i canet login my account anymore

[celest shadow]

For the RP Prime and RP Prime Plus subscriptions, you can only purchase it on an Android device. By the way, since you mentioned that you purchased 1 year of the RP Prime Plus subscription, do not forget to collect these rewards:

[quaint moss]

Should I
Are you shoure about it

[neat raven]

?

[night cloak]

Thank you, collected them on the IOS device 🤍 is very convenient

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further instructions.

[fiery cradle]

Hello, I have a slight problem.

When shooting, sometimes happens that my shoot button starts moving my crosshair (aim) instead of me using my other finger to aim. Is there a way to disable that?

[neat raven]

I did, but they did not help me

[cyan citrus]

Yes. For your region, you may need to wait until the premium crates will be available.

[night cloak]

did you log in to your pubg account via twitter?

[neat raven]

yes

[night cloak]

if so, there is a glitch with twitter authentication that requires you to download the app

[neat raven]

only tiwtter was linked

[night cloak]

ah, you need to download the twitter app and try log in again

[neat raven]

bro. my twitter account been hacked and he changet everything

[fiery cradle]

@celest shadow

[night cloak]

wait, really?

[neat raven]

i canet even open my twitter account

[night cloak]

dms

[fiery cradle]

is there a way to disable this?

[quaint moss]

I you found and usefull mation related date whene the release feel free to tag me it will really appreciated

[fiery cradle]

my apologies for the ping

[cyan citrus]

I will let you know when I have any new information

[night cloak]

for anyone that uses Tencent Gaming buddy (GameLoop)

also resolves some issues on mobile

[celest shadow]

There are 2 fire buttons, please refer to this:

▫️ Red: This left side fire button will not move your aim when you hold or move it around.
▫️ Orange: This right side fire button will move your aim when you hold and move it around.

[cyan citrus]

You can press ''Start Game'' and continue.

[night cloak]

do you have gyroscope on?

[night cloak]

i know what to do, but just a heads-up if you have twitter linked

[fiery cradle]

I know that. Is there a way to make them both "red"?

[celest shadow]

If your Twitter account is compromised or hacked, please contact the the customer service of your social media account in question to recover it:

▫️ https://help.twitter.com/

[celest shadow]

Unfortunately, no.

[fiery cradle]

Oh okay so i will just (edit) switch their places. Thank you!

[warped pagoda]

How many rounds can you play in the Crew challenge per week?

[heavy vortex]

If you mean matches by round, 18 matches a week. @warped pagoda

[warped pagoda]

Ok thx

[proper path]

hi guys

[viscid apex]

+support

Help

Hlw

Moda

Mods

#hlp

[cyan citrus]

Please state your issue and avoid spamming, @viscid apex.

[cyan citrus]

Hello! How can we help you?

[viscid apex]

I can't change my region

😐

[shadow current]

Where is premium crate?

[viscid apex]

@cyan citrus

[viscid apex]

Yeap

Where?

[proper path]

yeap

[viscid apex]

😐

@cyan citrus

[cyan citrus]

Please describe the issue you're facing while changing your region.

[storm flume]

Please do not use languages other than English, @proper path. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

What is your in-game region?

[viscid apex]

Like 1 time my code is come but when i submit this they call parameter eror -1

[shadow current]

Europe

[storm flume]

Please do not use languages other than English, @proper path. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please contact customer support in-game for further assistance.

[viscid apex]

No work bro

I try many ways

[proper path]

I don't understand anything you say

[celest shadow]

Please use English here, @proper path.

[viscid apex]

@cyan citrus bro
Next premium create when come?

[proper path]

I do not know english

[cyan citrus]

This is intentional to include Lucky Spin instead of premium crates for some regions. Please feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[viscid apex]

?

[cyan citrus]

No information in this regard, @viscid apex

[celest shadow]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viscid apex]

Ok

[proper path]

I say in English, I translate all of them from the translation

[celest shadow]

What is your native language?

[proper path]

Turkish
\

[celest shadow]

Please check your direct messages.

[shadow current]

And how to use my premium crate?

All premium crate moved to Lucky spin?

[storm flume]

Please do not use languages other than English, @sharp parcel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

You can save your coupons for the next Premium Crate.

[sharp parcel]

how to contact the operator

[celest shadow]

You can contact the customer service from the basic settings or the main menu. Refer to subpoint 5.4 in #faq for further instructions.

[pliant hatch]

Where is premium create@celest shadow

Second premium create launching today

Where it is

[winged yoke]

??

[celest shadow]

Please navigate to the Shop.

[pliant hatch]

But why all that item in shop why not in premium crate@celest shadow

[celest shadow]

Some countries will have it as a Lucky Spin, this is intentional. Feel free to provide your feedback regarding this in #old.

[vagrant crag]

Hello, PUBG MOBILE. I know that you are very busy bue to the large number of messages. I had no problem with my account. My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE

The account id5329677160

The name of the account user H i

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant crag.

[cerulean rover]

HELP?

I WAS NOT USING ANYTHING

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @cerulean rover.

[hearty summit]

How can I remove my third link

Please help me about this

[cyan citrus]

That is not possible at the moment, @hearty summit.

[river fractal]

that usually happens to because of bad connection

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @dire bison.

[dusty crow]

EDVD7HRC rp team event code

Join and collect the rewards

[cyan citrus]

Please use #activities channel to such in-game activities, @dusty crow.

[blissful prairie]

I can’t go in Metro Royale why?

[cyan citrus]

Can you please describe the issue you are facing, @blissful prairie?

[blissful prairie]

When I want to enter the Metro Royal, he says in words, in a picture, I will attach it

[cyan citrus]

Please mention your device, @blissful prairie.

[blissful prairie]

iPhone 11 Pro Max @cyan citrus

[cyan citrus]

The METRO ROYALE REUNION is not yet available for everyone, @blissful prairie. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[blissful prairie]

When will it be available to everyone? @cyan citrus

[unkempt rivet]

Where is premium Create

[pliant hatch]

@cyan citrus in iseral region I don't have premium crate option

[cyan citrus]

The Premium Crate has been replaced with Lucky Spin for some regions. Feel free to provide your feedback through #old in compliance with channel's pinned instructions.

[pliant hatch]

In shop the all premium crate skin have I can buy it but 1 red Stone cos 30 UC uza sink cost 150 so much expensive

😩

[cyan citrus]

Please feel free to provide your feedback through #old, @pliant hatch.

[unkempt rivet]

If i will change my region to Singapore then i would have premium Create

[cyan citrus]

No information in this regard, @unkempt rivet.

[unkempt rivet]

I give you my id code please give premium Create

[cyan citrus]

We cannot do that, unfortunately. That was intentional to include Lucky Spin instead of Premium Crates for some regions, @unkempt rivet.

[upper vale]

Can you unlink the third link?

Because my account was hacked

[thick girder]

When will payload come back

[unkempt rivet]

I can change my region and verification code is not working...help me

[haughty vault]

um hello

i got a problem abt the all talent Championship score

[fluid bluff]

I need to talk with an admin in Middle East server

[cyan citrus]

Please contact customer support in-game for further assistance.

[cyan citrus]

On October 15.

[cyan citrus]

If you're referring to regional community, please refer #735483472432594994 sub point 3.1 and join PUBG MOBILE MENA server for further assistance.

[cyan citrus]

Please contact customer support in-game for further assistance.

[cyan citrus]

No information in this regard.

[blissful prairie]

😞💔 @cyan citrus

[odd rune]

Y I can't transfer my account to bgmi , is that global problem or bgmi

[cyan citrus]

We are unable to provide assistance regarding that, @odd rune.

[plucky quiver]

i dont understand why my pubg mobile account was banned for a year? I didn't do anything. Please someone help

@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky quiver.

[cursive pulsar]

Today I spent BP to buy Silvers but it didnt count in Growing Pack event mission. Why?

[cyan citrus]

I just tested and it worked for me, @cursive pulsar. Can you please try to do Routine Repair of the game?

[livid smelt]

My Pubg Account Banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid smelt.

[terse tundra]

Why its giving connection terminated for 10 mins?

😩 😫

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @terse tundra.

[heady charm]

I want help l now ll want to unlink my account be it doesn't unlink so where l go or what l do

[cyan citrus]

Can you please add more details about the issue you're facing while removing your account, @heady charm?

[heady charm]

From 4 day l said my account is hacked now l want to Un link my account from gmsil
[e-mail]

[dusk heart]

Device : Redmi Poco X3 NFC
ZONG
『NLi』MEER〆
Player ID: 540505620

I want to change my region. please Help me

@Dyno#3861 @The Gamer#0521 @JHONNY#9066 @!MUNEEB | PUBGM PK#7655

[cyan citrus]

For that, you will need to contact customer service in-game as I mentioned earlier.

[cyan citrus]

You can change your region through in-game Basic settings > Account. If you're facing any issues while doing so, please contact customer support in-game for further assistance.

[terse tundra]

I want to change my server

[heady charm]

Can l ask onther question
How l contact the costmers services

[gilded marsh]

Why is new premium crate not available on Other Regions? @cyan citrus

[heady charm]

How to said to them that l want to
Unlink the account

[wary carbon]

why is this happening

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions.

[terse tundra]

Plz help me i want to change my server 🥺🥺

[cyan citrus]

Please mention your device.

[gilded marsh]

@cyan citrus Why is new premium crate not available on Other Regions? Ans Plz

[cyan citrus]

You can do it through in-game Basic settings > Account.

[terse tundra]

Its showing 59 days to change i switched it mistakely

[cyan citrus]

The Premium Crates have been replaced with Lucky Spin for some region. You may provide your feedback regarding that through #old in compliance with channel's pinned instructions.

[cyan citrus]

You will need to wait for the cool-down to reset. There is no other way, unfortunately.

[terse tundra]

😩

Might be some way plz help me

[cyan citrus]

As I mentioned earlier, there is no other way. Neither we nor customer service can help you to change your server before the cool-down, @terse tundra.

[upper vale]

Can team support remove the third link?

[cyan citrus]

In case your account has been compromised, yes, @upper vale.

[terse tundra]

After linking my acount with fb why cant i again link with Gmail

[wary carbon]

emulator

[upper vale]

Ok thank you

[cyan citrus]

Please try to do Routine Repair of the game or reinstall the game completely.

[cyan citrus]

My pleasure!

[terse tundra]

When will the gamelopp server combine with third party server

Its very hard for third party emulator to play just one map all the time

[upper vale]

how long do team support remove the third link?

[cyan citrus]

That was removed due to increase in cheating activities on unauthorized emulators, @terse tundra. We don't have information on whether cross-platform will be available again in the future or not.

[celest shadow]

GameLoop is the only emulator you should use. Any other third-party emulators will result in an account suspension.

[cyan citrus]

We cannot predict a reasonable time span as we are not affiliated with them. A delay can be expected due to enormous number of requests every day.

Possibly around 30 days, as mentioned during your inquiry.

[acoustic cove]

Help me please solve the problem of deduction of intensity

[cyan citrus]

Can you please add more details about the issue you're facing, @acoustic cove?

[acoustic cove]

is deducted from me us

[cyan citrus]

Please contact customer support in-game for further assistance, @acoustic cove.

[acoustic cove]

I did and it didn't help me

[cyan citrus]

Such account related issues should be redirected to customer service, @acoustic cove. We are unable to help with such issues through the community.

[acoustic cove]

I did and it didn't help me

I want you to unblock the purchase

[cyan citrus]

We cannot help you any further in this regard, @acoustic cove. Feel free to contact them again.

[acoustic cove]

okay

Thanks

My account has been blocked for no reason and I swear to use or use third-party materials that I play fair play and take great care to comply with the terms and integrity of the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @acoustic cove.

[stray gulch]

I want help, I have entered the Royal Pass discount team, and the team has been completed and I have not received the card

[civic wraith]

Hello dear developers. I have been playing PUBG mobile for a long time and my account was blocked for nothing I did not use any third-party programs and cheats, and I ask you to double-check the ban. My nickname is Iglesy ID5888205886

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic wraith.

[grizzled zephyr]

What are the requirements to qualify for collecting bonus challenge voucher from weekly report?

[feral forge]

Please check your inventory.

[stray gulch]

Ichecked it and there is nothing knowing that the team is complete

[feral forge]

Could you please provide us some screenshots or screen recording?

[stray gulch]

OK

[feral forge]

It is based on your tier, but we unfortunately do not have further information regarding it.

[narrow lion]

when I try to change my region and enter the verification vode (parameter error -1) shows up. What is the solution to it?

[feral forge]

Please try again some time later or contact the in-game customer service for further assistance in this regard.

[stray gulch]

These screenshots

[visual charm]

#questions Hello. The entry counter does not go to the game on achieving perseverance. I stopped for 56 days and so it lasts for half a year. Help me please.

[feral forge]

Could you please provide us a screenshot to elaborate your concern?

[feral forge]

And have you received the rebate UC yet? This card should be sent directly to your inventory:

[stray gulch]

No, I didn't get anything

and this is inventory

[feral forge]

If you have waited for more than 2 hours and still have not received the rebate UC and the RP Upgrade Card (M4), please contact the in-game customer service for further assistance in this regard, @stray gulch.

[stray gulch]

OK thanks

[mild yoke]

hi how I can be unban please I did nothing I was playing quietly with friends and then bah I killed 1 guy and I was banned please unban me 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild yoke.

[pseudo shadow]

Please remove m249 from spawn. It's an humble request. Frustrated with cheaters.

[celest shadow]

Feel free to provide your feedback in #old.

[night cloak]

Who is server owner

[versed sonnet]

Please use #discord for questions related to the server.

[cyan citrus]

Please describe your concern, @night cloak.

[night cloak]

Pubg server and can't add videos wow

[cyan citrus]

Can you please elaborate, @night cloak?

[night cloak]

I new on server almost didn't stay hier i just wonna put some videos of my gameplay

[dire star]

I need help ??

[versed sonnet]

You may use #media to share videos related to PUBG MOBILE.

[versed sonnet]

State your issue here.

[night cloak]

I copy url from my yt and paste hier

[dire star]

@versed sonnet why premium crate has been Changed into SPIN?? Is there any bug or what?

[celest shadow]

Advertising is not allowed in this server, @night cloak. If you want to share your gameplay, feel free to use #media instead.

[celest shadow]

This is intentional for some regions. Feel free to provide your feedback regarding this in #old.

[night cloak]

Ok thx i guess

[dire star]

@celest shadow So i wont be able to open premium with premium coupons as i usual do open premium crate Normally as i used to do before

[celest shadow]

Yes, because this is a Lucky Spin.

[dire star]

@celest shadow So it will not be changed as normal premium Crate ????

[celest shadow]

No, it will remain as a Lucky Spin for certain regions and Premium Crate for the rest.

[dire star]

@celest shadow So In turkey Region Premium Crate Has been changed to Luck spin?

[abstract olive]

i want to change my region

[celest shadow]

For some regions, yes. Feel free to provide your feedback in #old.

[celest shadow]

I removed your video recording because it contained your personal information. Please contact the in-game customer service for further assistance with this.

[dire star]

Thank you For help me out @celest shadow

[abstract olive]

@feral forge i want to change my region

[celest shadow]

Please refer to my message above.

[abstract olive]

how to do that

[celest shadow]

@abstract olive

[tired fractal]

is there any app store region that has pubgm global and pubgm kr?

[cyan citrus]

You can find PUBG MOBILE global version in Play/App store in any region where game is available, @tired fractal. We are unable to answer regarding Korean version as we only provide community support for the global version.

[tired fractal]

Thank you.

[cyan citrus]

My pleasure, @tired fractal!

[abstract olive]

can you please tell me how to contact with pubg mobile for this problem

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions.

[abstract olive]

i tried but did'nt get help

[night cloak]

failed 3 times because of account is at risk

wtf is this game

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

You will not be able to enter the match if the security check detects that your account is at risk. Please check if you have any applications running in the background and close it.

[night cloak]

had 0 apps running except pubgm and failed every single time, even after resetting game

[knotty stag]

@celest shadow when can i collect the rewards oh this?

[celest shadow]

Please contact the in-game customer service for further assistance.

[rapid bramble]

That skin uses the old model of m249

[cyan citrus]

Please submit a report of the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

Can you please elaborate?

[celest shadow]

You should be able to collect the rewards when the current week has ended.

[tawny geyser]

I want to enable above 18 option in settings...

It says i can change it after i month i mistakenly clicked it while i got disconnected...

I am unable to play game for more than 3 hours...

[cyan citrus]

There will be cool-down until you can change it again, @tawny geyser. You cannot change it before that.

[tawny geyser]

Is there any way...?

I really need help on this...

[cyan citrus]

I don't think so, @tawny geyser. You may try to contact customer service in-game.

[tawny geyser]

Ok i 'll try...

You can't do anything about it...?

[cyan citrus]

Unfortunately, we cannot help you with such account related issues as we only provide community support through this platform, @tawny geyser.

[abstract olive]

@celest shadow okay i will do that thanks

[broken verge]

@cyan citrus bro when vikendi is removing again?

[hardy root]

I open the game then when it finished loading it says updating and then it asks me to rejoin the game and it does it again and I can’t play.

[cyan citrus]

Vikendi will be available until November 15.

[cyan citrus]

Hello! That is unfortunate that you have trouble getting into the game. Can you please mention your device?

[hardy root]

iPhone SE 2020

[cyan citrus]

Got it! Please try to follow my steps, @hardy root. Go to your device settings > General > Background App Refresh and turn it on. Also, search for ''PUBG MOBILE'' and enable the ''Background App Refresh'' for PUBG MOBILE. If it's already enabled, disable and enable it again. Restart your device and see if it will make any difference.

[violet bane]

hey mod i need to change my region before timeout ends for data transfer to bgmi please help.

[cyan citrus]

That is unfortunately not possible, @violet bane. You will need to wait for the cool-down to reset.

[violet bane]

can i transfer without changing region?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[hardy root]

Alright I will try that rn

[cyan citrus]

We only provide assistance for PUBG MOBILE. Please reach out to relevant customer service for further assistance in this reagrd.

[thick girder]

Thx

[violet bane]

ok thanks for ur time and help bye

[hardy root]

Still doesn’t work.

[cyan citrus]

My pleasure! Please do come back again, should you require any further assistance.

[cyan citrus]

In that case, you may need to Offload PUBG MOBILE. This step may clear game data and you may need to reinstall the game as well. Go to your device settings > iPhone storage > Tap PUBG MOBILE > Tap ''Offload App''.

[violet bane]

i guess after transfer i will not need any more assistance so goodbye

[hardy root]

It won’t delete anything in game right? Like outfits

Just the maps and the downloads?

[cyan citrus]

You may recover the data and files after reinstalling the application but you should be more cautious, @hardy root. I will recommend to use that option at your own risk.

[dusky osprey]

helllo sir

@cyan citrus

[cyan citrus]

Hello! How can I help you today, @dusky osprey?

[dusky osprey]

Sir Anyone Hack my acc and give their gmail in 3rd link

1st,2nd link was safe but not 3rd

i need help i am in trouble

[hardy root]

Alright thanks for the help.

[dusky osprey]

please help me

@cyan citrus

[cyan citrus]

My pleasure!

[dusky osprey]

sir please reply my question

[cyan citrus]

Please contact customer support in-game for further assistance, @dusky osprey.

[dusky osprey]

i use this but not responce

[dusky osprey]

i invest so much money in acc please

@cyan citrus

[cyan citrus]

We are unfortunately unable you with compromised accounts through the community, @dusky osprey. Please contact customer support as advised.

[dusky osprey]

i already contact but no responce

what i can do

tell me

[cyan citrus]

A delayed response is expected due to enormous number of requests every day, @dusky osprey. Your patience is highly appreciated until a customer service representative will get back to you.

[dusky osprey]

i am waiting sir but if not then what i can do no other way you mean?

[cyan citrus]

There is no other way, @dusky osprey. Please wait patiently for the customer service representative to get back to you.

[dusky osprey]

i am waiting from 1 week no responce💔

[cyan citrus]

You can send them another message as kind reminder, @dusky osprey.

[dusky osprey]

sending every day 10+ times bro

[cyan citrus]

We cannot help you any further in this regard, unfortunately.

[dusky osprey]

thats why i am here to ask for help

💔

[queen plank]

I don't have the option to show fps in my gameloop menu

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @queen plank.

https://gameloop.com/.

[hardy root]

Bunk do you know if there is any other fixes for this?

it still isn't working for me.

[cyan citrus]

Not that I'm aware of, @hardy root. You can try to disable the Background App Refresh for all applications and then enable it again, @hardy root. Also, you can try to reset your device settings by going to settings > General > Reset > Reset All Settings. If the issue still persists, you may need to reinstall the game completely.

[hardy root]

Alright I will try that.

It worked.

I turned off Background app refresh

didn't enable it again but it worked

[cyan citrus]

Glad to hear that, @hardy root!

[hardy root]

Thank you for the help.

[cyan citrus]

My pleasure, @hardy root! Please do come back again, should you require any further assistance.

[split wharf]

49SUJ2G3 JOIN GROUP RP PURCHASE PERKS ONE SLOT AVAILABLE

[pallid briar]

Please use #activities instead, @split wharf.

[tired aurora]

I login with my account in indian version by wrong! How can i back it to local version

[pallid briar]

Unfortunately, once you have migrated your account, you cannot transfer it back to the global English version of PUBG MOBILE.

[tired aurora]

So i lost my account, is that true?

[pallid briar]

You can still access that account using the version you migrated to. But you cannot use it for the global English version of PUBG MOBILE.

[tired aurora]

I wanna it in global version, in my area i have problem with indian version, i did it by wrong

[pallid briar]

Unfortunately, that is not possible. Please be more careful in the future. You can create a new account if you want to play the global English version.

[tired aurora]

Okey thank you

[young idol]

When I create my account it was of any eourepon country and I m in India so I forgot while creating them when time to see for data transfer in battle ground mobile India then they say account illegible for data transfer my I’d of pubg is 51250415444 help me

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @young idol.

[young idol]

So there is no country change option?

[cyan citrus]

For the accounts registered in EEA, there isn't, @young idol.

[young idol]

As I don’t remember which country was chosen while creating account so there no any other way?

[cyan citrus]

There is no solution for this as there is legislation issue involved, @young idol. Neither we nor customer service can help you in this regard.

[young idol]

Ok thank you

[cyan citrus]

My pleasure, @young idol!

[gusty flint]

I was on the phone so I was typing to my team I said one Benign swear in my msg and I got booted off my account unable to spectate and I can’t msg my friend come on now

[gusty flint]

This wasn’t even world chat

[slow shadow]

Hi sir please help me I want to change my region to pakistan

Sir I want to change my region

[cyan citrus]

Please avoid using inappropriate language in both voice and text channels to avoid such penalties in the future.

[cyan citrus]

You can do it through in-game Basic settings > Account.

[slow shadow]

Sir I have tryed

[gusty flint]

Lol even spelling my real name in chat goes against “inappropriate language”

[cyan citrus]

What is the issue you're facing while changing your region?

[slow shadow]

They are not sending code

[cyan citrus]

Feel free to contact customer service in-game for further assistance.

[cyan citrus]

Please contact customer support in-game for further assistance.

[gusty flint]

Also does “sniper” “MK14” the list goes on

[cyan citrus]

That word is filtered in-game, yes.

[gusty flint]

I guess my question is why

[cyan citrus]

No further information in this regard, @gusty flint. You may provide your feedback through #old if you believe this is not satisfactory.

[gusty flint]

The character “с” in Cyrillic is blocked

I’ve gone through the customer Service section 4 times regarding this issue and it has gotten me nowhere

That same with several other issues that have gotten nowhere this was my last resort

[cyan citrus]

Please feel free to provide your feedback through #old or move to #chat for further discussion, @gusty flint. We cannot help you with such account related issues through the community, unfortunately. As of customer service, a delayed response can be expected due to enormous number of requests.

[night cloak]

Hm hi , where can I report bugs?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

@slow shadow, please do not share attachments that contain your personal information. You have already been answered for your inquiry.

[slow shadow]

This is my issue

My region is not chnging

[cyan citrus]

Already answered here, @slow shadow.

[slow shadow]

They are not helping

[cyan citrus]

Unfortunately, we cannot help you with such account related issues through the community, @slow shadow.

[night cloak]

Hello? I need help regarding my account

@cyan citrus please help kind mod.

what are they supporting exactly?

my account js currently being hacked and probably being bidded on so thanks mods :D

someone randomly logged in from the facebook

SO I unlinked it I thought easy peasy

But

now someone linked apple

And

[storm flume]

Please avoid going off-topic, @gusty flint. You may have unrelated conversations in #chat.

[night cloak]

I can't unlink cause it's less than 21 days

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @night cloak.

[night cloak]

Yeah? How longs it gonna take exactly cause the accounts getting logged in by the second

[cyan citrus]

A delay can be expected due to enormous number of requests, @night cloak. It may take up to 30 days for the unauthorized access to be removed.

[night cloak]

Jesus christ dude! People are still logging in and out and im the original owner so how hard is it to remove a link not added by me

Weird

Just putting it out there I've spent a few grand on the game and I'm not trying to have jt taken away by some hackers.

[cyan citrus]

Please be advised that your security is your own responsibility, @night cloak. You should never share your login credentials with anyone and use two-factor authentication. Unfortunately, as we only provide community support through this platform, we are unable to help you with compromised accounts. Please contact customer support for further assistance.

[night cloak]

I never did dude! I don't even know what happened to be honest I just now contacted customer support and just noticed the beautiful linked apple which wasn't added by me cause I own an android soo.

[cyan citrus]

Please contact customer support in-game for further assistance, @night cloak. We are unable to help you any further in this reagrd.

[rough sky]

@cyan citrus Please help me Change my region back to Pakistan

[cyan citrus]

Please contact customer support in-game for further assistance, @rough sky.

[lofty locust]

After shot flare nice

Developers should fix the game for right place to land airdrop

[cyan citrus]

Please feel free to provide your feedback through #old, @lofty locust.

[minor nest]

Anyone here? Look like graveyard to me

[cyan citrus]

Please state your issue if you require any assistance, @minor nest.

[minor nest]

@cyan citrus yeah.. My layout keep resetting itself.. Why is that?

@cyan citrus when it keep on repeating itself today I uninstall the app

[rough sky]

@cyan citrus how contact customer support assistance

[cyan citrus]

Can you please elaborate as what you mean by repeating?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions.

[minor nest]

@cyan citrus after I re-do the layout to my taste, it undo again after sometimes.. I notice it when I exit the app..

[cyan citrus]

As you have already tried to reinstall the game, I would suggest you to submit a report of the issue through #old in compliance with channel's pinned instructions, @minor nest.

[rough sky]

@cyan citrus i tried but they can’t help me😔

[cyan citrus]

We are unfortunately unable to help you with account related issues through the community, @rough sky. Feel free to provide your feedback through #old.

[night cloak]

This game is 17+ , why someone would get kick out of a room in the middle of a scrims for saying the F word .. I don’t know who came with this but it’s not it ..

[cyan citrus]

Please avoid using any inappropriate language both in voice and text channels to avoid any penalties, @night cloak.

[night cloak]

I’m not gonna lie it’s very fast and everything but if y’all directed this energy of banning ppl out of the lobby for the F word for the hackers ,, this game would be very enjoyable.. thanks for the help bunk