questions

[cyan citrus]

Rank points will be deducted or added normally depending on your placement and kills, @steep crag.

[royal sedge]

I need sensitivity code

[pallid briar]

Feel free to look for some on the internet.

[glossy sable]

Google is your friend.

Besides, someone else's sensitivity will not necessarily suit you, yes?

[west vapor]

How many fingers do you play? Ipad or iphone?

[royal sedge]

4 and my phone is Samsung note10

[night cloak]

Recently i am trying to login my Pubg account but its showing your Pubg account banned for violating policies
even i didn't break any kind of Pubg rule's please fix it as soon as possible.
User ID- 5271677344
Username- SankaIp

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[west vapor]

I only havr iphone and ipad sensitivity.

[rapid ginkgo]

Hello, how can I send a screenshot to tech support?

[west vapor]

as far as i know you can just send it to them in in-game support

[regal crow]

Help me

[celest shadow]

How can we help you?

[rapid ginkgo]

There is no button to send a screenshot

[celest shadow]

Please be advised that this channel is reserved for PUBG MOBILE-related support, @regal crow.

[stark saffron]

can I unlink email from my account through technical support?

[cyan citrus]

You may contact customer support for further information, @stark saffron.

[stark saffron]

where can I do this, except in the game?

[cyan citrus]

You can only do it through in-game, @stark saffron.

[pallid briar]

You can try uploading the screenshot on a hosting website, such as Imgur and send the image as link to customer service, @rapid ginkgo.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @balmy ginkgo. Remember to read through #faq before asking questions in the support channels.

[balmy ginkgo]

I need help

My twitter account is hacked and my pubg account was linked with it ... as of now i have no access of my twitter acc. I have also attached FB and Email which are safe and accessable . Can anyone help me to remove that twitter account and to get my account secure ?

[cyan citrus]

Does the Twitter account belongs to you in the first place, @balmy ginkgo?

[west vapor]

Unfortunately, we cannot help you with compromised accounts through the community.
Feel free to contact the in game customer service for further assistance.

[balmy ginkgo]

There is nothing u guyz can do about it ?

[balmy ginkgo]

Yes bro

I've proper gmails of hacker changing my account pass. And email to new one

[cyan citrus]

Please submit a report to Twitter customer service through the following link and wait patiently for their response, @balmy ginkgo. They usually respond within 24 hours.

https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

if you're unable to retrieve your social media account, then please contact customer support in-game to remove any unauthorized access.

[balmy ginkgo]

@cyan citrus thanks for your support ♥️ bro I've contacted in-game support but they are saying that the process may take upto 30 days ... I'm very curious about it .

[cyan citrus]

Yes, that is correct, @balmy ginkgo. That is because customer service receives and enormous number of requests every day. You may also try to contact customer service of the social media account from the link I have provided above. Unfortunately, we cannot help you with compromised accounts other than to redirect you to relevant customer service. Hope you understand.

[chrome crane]

Hey I want to change my region but I didn't get pin number on my phone number help me when I go customer service they didn't help me

[cyan citrus]

We cannot help you with such account related issues through the community, @chrome crane. Feel free to contact them again or submit a report of the issue through #old.

[night cloak]

I lost one of my account at season 18
Hacker had access to my 3rd link email & password. He added another link & tried to unlink me.
At last he used all uc from my account & made my account dead for permanent.

I think 30 days is so long.
For this kind of situations.

[cyan citrus]

Please contact customer support in-game for further assistance with this, @night cloak. We cannot help you with such account related issues through the community.

[balmy ginkgo]

Yeah bro ! Feeling really sad about it

[little lantern]

Why are the talents not working in Metro Royale?

[patent lily]

Why i cant see the lights at loot in metro royale like red light pink light i cant see them is There any way of fixing it?

[flat sinew]

Please anybody help me i cant login any account it saying system error occured

[cyan citrus]

Can you please share a screenshot, @flat sinew?

[cyan citrus]

Feel free to report it through #old in compliance with channel's pinned instructions.

[flat sinew]

It saying connection error now

I have used vpn and turned off later this happened

[cyan citrus]

VPN usage is not recommended, @flat sinew. Please provide us a screenshot of the issue if possible.

[flat sinew]

I cant screen shoot because my volume down broken

[sturdy nymph]

Hello, my name is Dmitry.

I have been playing for a very long time since the second season and there have never been any problems, and recently, about a month ago, the Arabs hacked me, linked their account to my account and now I cannot untie it.

I had my own clan where I was the leader, they deleted all my friends and friends, after which they began to extort 10000uc for the return of the clan and account.

All the ucs that were on my account, he gave gifts to his accounts and the accounts of two friends. All this time I write to technical support and no actions occur, I do everything that is necessary and I can not return the account. There are a lot of responses from support staff that they can't confirm that this is my account.

my bindings are facebook.com and mail.ru and the google play hacker's binding, I can't delete it.

I have videos and skinshots of how they extort money for a refund of the account.

if you even look at the outputs of the account in the game then I go from Russia and he is from Egypt and even an avatar with his photo.

I provided all screenshots and receipts to technical support and nothing

my every day begins with the fact that I remove Arabs from my friends and leave an Arab clan that I don't understand, and so on for more than a month. please help me, remove his binding from my account, I'm not even asking for a refund of the money they stole from my account, just help remove him from my life forever.

I have always helped you with cheaters, I have more than 2000 blocked accounts and I am a master investigator, now you help me, I really ask you. I don't have the strength to endure any more and I don't want to give this hacker an account, a lot of effort and time has already been spent.

I have all the screenshots of my account and receipts for purchases, as well as screenshots of the hacker and his accomplices.

[cyan citrus]

Hello! We are sorry that your account has been compromised. Unfortunately, as we provide only community support through this platform, we therefore cannot help you with compromised accounts in any way. Please understand that you should provide all the required and accurate information to customer service, otherwise they may not be able to proceed. Hope you understand, @sturdy nymph.

[cyan citrus]

Please try to do a Routine Repair of the game and restart your device.

[flat sinew]

I tried repairing updates still doesnt fixed what shall i do? It says
"Unable to send data"
"System error occured"
"Connection error"
Note-my internet working fine

[cyan citrus]

Where do you reside, @flat sinew?

[sturdy nymph]

I have been sending all the information in different versions to the support service for three months, and it’s of no use. the same answer that they cannot verify my account

[sturdy nymph]

Do I need to send all screenshots of payments? or how do they ask for the oldest first beach and for three meatyas? maybe this is the problem?

[cyan citrus]

We cannot help you any further in this regard, @sturdy nymph. If you fail to provide accurate information, customer service will not be able to proceed. Please be advised that your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. We cannot help you with such issues through the community, unfortunately.

[sturdy nymph]

I have a video of a conversation where they extort uc

[cyan citrus]

The required information is mentioned during your inquiry.

[flat sinew]

Mongolia

[cyan citrus]

Please try to change your DNS settings, @flat sinew. You may refer to #faq sub point 4.3 for further instructions.

[dense solar]

Region change issues

[sturdy nymph]

I never transferred my data, it happened after the facebook databases were leaked to the Internet, the day before yesterday, by the way, the same thing happened 1,500,000 accounts were hacked again (

[cyan citrus]

Please add more details about the issue.

[cyan citrus]

You have already been answered. Now, please move to #chat.

[dense solar]

Ok

@cyan citrus replay me

I can't change my region and pubg did not send verify code and not verify so

[storm flume]

Please contact the customer service for further assistance, @dense solar. Refer to subpoint 5.4 in #faq for further information.

[honest slate]

I wanted to send a video in the feedback section but the file is more than 100MB, how should I send it now??

[dense solar]

@storm flume I Contact but it did not help me

[pulsar crypt]

He change the name

[flat sinew]

Yt vid

[cyan citrus]

You can upload to YouTube and paste the link there.

[west vapor]

What socials are linked on your acc?

[pulsar crypt]

Twitter and he add Facebook

[dense solar]

I eant video upload section to explain my problem

[cyan citrus]

Unfortunately, we cannot help you with such account related issues. Feel free to contact them again or submit a report of the issue through #old in compliance with channel's pinned instructions.

[honest slate]

By doing unlisted?

[cyan citrus]

In two days, on October 8.

[cyan citrus]

That's entirely up to you.

[dense solar]

Whats thia behaviour

[west vapor]

So he his fb acc is linked now?
Important is that u change the logins of ur twitter. Change ur pw.
And also link your email then to ur acc so he cant link it. (If u already linked it, then change ur pw there too)
My friend had the same issue: in game customer support was really helpful and got the account back within 10 days i think

[pulsar crypt]

Thank you❤🌹

[nocturne coral]

Any admins on?

[dense solar]

Admin

[pallid briar]

What does it concern?

[nocturne coral]

I have 7 sec video can you tell me if that guy was a hacker or was it spec glitch as it was prize pool tournament

[pallid briar]

Sure, you can share if you want.

[nocturne coral]

Ok i will send the video personally let me if this guy is a hacker or was it spec glitch in the game

[pallid briar]

As you prefer.

[flat sinew]

@cyan citrus hello sir i tried to change my dns login problem still not fixed

[cyan citrus]

You may try to reinstall the game completely, @flat sinew.

[west vapor]

No problem 🙂

[flat sinew]

Some of my device app says host error

[pure raft]

Is there anyway to unlink email login option? Probably help from customer service or something. I need to unlink the current email in my account

[feral forge]

Unlinking e-mail/phone number is not a feature yet, you cannot unlink it manually.

[sour quartz]

hello can anyone pls tell me what is price of elite pass plus?

[warped parcel]

Is it possible to download match highlights?

[pallid briar]

The Elite Royale Pass Plus costs 960 UC.

[sour quartz]

thanks

[cyan citrus]

No. You can only watch them through in-game.

[sour quartz]

i just remembered there was event that showed it was 600 or smth

[gaunt basalt]

helo

[cyan citrus]

Can you share a screenshot or the source of the information?

[night cloak]

I dont have the option of highlight moments

[gaunt basalt]

a half an hour ago i completed my match in middle east
and then i gave leader to my friend who was in asia
now my server is changed itself to asia i did not changed it plzzz help

please help

[cyan citrus]

Can you please share a screenshot of your Basic settings > Features?

[gaunt basalt]

i did not changed my server i restarted my game and did everything but my server is showing asia

[night cloak]

Huh i found it i guess i forgot update

How does the highlight moments work?

[cyan citrus]

We cannot help you in this regard. You may need to wait for the cool-down to reset. Feel free to contact customer service in-game.

[night cloak]

Does it save clips of me killing a lot of people orr ??

[cyan citrus]

That's fine. Please refer to the screenshot for further information.

[night cloak]

So it records the whole game?

[cyan citrus]

No. Only when you knock or eliminate enemies, @night cloak.

[night cloak]

Ok

[steel mural]

hi. can someone help me? i have a banned account on a gmail. i am trying to login with another gmail but pubg don't ask me which google account do you want to login with and it just show ban massage.

[night cloak]

lol

Uhh

that was a response to error

[cyan citrus]

You may try to reinstall the game.

[steel mural]

ok thanks

[night cloak]

I have a question, before i jailbreaked my ipad before and i got banned for crack version now that my ipad isnt jailbreaken if i jailbreak again will it ban me?

Because i dont want to get false banned

Why does it keep doing that

[cyan citrus]

The jail break alone will not trigger the anti-cheat unless you're involved in cheating activities, @night cloak.

[opaque dock]

how can i report a group which is giving free hacks?

[night cloak]

?

[cyan citrus]

What is the platform for such distribution?

[opaque dock]

Facebook

[cyan citrus]

Please report it through the following link, @opaque dock.
https://bit.ly/3soBavK.

[opaque dock]

oky thanks

[cyan citrus]

My pleasure, @opaque dock!

[celest shadow]

Begging is not allowed here, @jovial island.

[boreal smelt]

#regionchange

[unreal hull]

Hello @celest shadow , can we stack up these 200uc outfits vouchers together ? If I have two of these vouchers and I'm to buy an outfit worth 1000uc, so then would I get 400uc off by using two of these vouchers together ???

[celest shadow]

The value of the vouchers will not combine.

[unreal hull]

Which means that I'll be only able to use one voucher for one purchase ??

[celest shadow]

Correct.

[worn night]

Anyone play on OnePlus 8 pro

[little wedge]

my friend's mic is bugging idk why. but everytime he enters the lobby with me or in game. is there any solution for fixing this?

[worn night]

Just need to compare some in-game technicalities with u

[cyan citrus]

You may try to ask in #pubg-mobile, @worn night.

[cyan citrus]

Can you please ask him about his device?

[little wedge]

samsung a12 i guess

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart the device, @little wedge.

[little wedge]

okay i'll tell him to try thanks ❤️

[cyan citrus]

My pleasure, @little wedge!

[errant estuary]

Hi when is rp m4 rolling out?

[cyan citrus]

Should be around October 18, @errant estuary.

[errant estuary]

Ok nice thats when my school begins but thx❤❤

[cyan citrus]

My pleasure, @errant estuary!

[nova scarab]

Hi

[cyan citrus]

Hello! How can we help you, @nova scarab?

[brazen walrus]

💯 💯 💯 👍

[gaunt onyx]

Where can i check when i joined?

[cyan citrus]

What are you referring to, @gaunt onyx?

[worn night]

Thx

[gaunt onyx]

I wanna see when i joined the server

[cyan citrus]

My pleasure!

[cyan citrus]

You joined the server on Jan 31 2020. Please use #discord in future for such inquiries.

[gaunt onyx]

Cap

I checked and my first msg was 30.1.2020

But that was my first msg

I wanna know when i fr joined

[cyan citrus]

My bad, @gaunt onyx. That was Jan 31 2020.

[gaunt onyx]

But it was my first msg so i think i joined 2019 since I didn’t type in this server for a while

[low dagger]

👍

[cerulean pumice]

Hi,
Due to unknown reasons, my friend was banned in Metro Royale and lost all his armor, weapons and equipments.
I will really appreciate it if you help him. His ID 5702915046
Thanks a lot in advance!

[storm flume]

Please contact the customer service for further assistance, @cerulean pumice. Refer to subpoint 5.4 in #faq for further information.

[lofty locust]

Hello, is possible to hide my statistics in the lobby ?

[sick cedar]

My account has been blocked with out any reason or with out I do any thing my name
『IsY』Abdo

I follow the rule of the game and I did not exceed my limitation
I hope unblock my account
My best esteemed wishes for your cooperation

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick cedar.

[cyan citrus]

Are you referring to Tier or K/D?

[lofty locust]

Ye

And ranks

Any seasons

[cyan citrus]

You cannot hide hide it, @lofty locust.

[lofty locust]

Okay

[soft field]

I'd like to report an issue

[pallid briar]

Please state your issue first, @soft field.

[soft field]

That metro royale is not shown in my maps

[pallid briar]

You may refer to this, @soft field.

[soft field]

Yes

After using the solutions he gave me I still wasn't able to get metro royale

[pallid briar]

Please try repairing your game if you haven't already.

[soft field]

That's what piston said and it didn't work

[pallid briar]

Have you tried reinstalling completely?

[soft field]

I reinstalled my game still no metro royale

@pallid briar yes

[kind wigeon]

Hello, my account has been banned unfairly, what can I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind wigeon.

[pallid briar]

Where do you reside and what device are you using?

[soft field]

@pallid briar I have an Android 11

[pallid briar]

May I know where you reside currently?

[soft field]

@pallid briar Pakistan

[pallid briar]

Also, a device model would be helpful if you could tell.

[soft field]

@pallid briar Realme 7i

[pallid briar]

Could you provide a screenshot of your downloaded maps list?

[soft field]

@pallid briar sure

@pallid briar look

[pallid briar]

Which option(s) did you choose when you repaired?

[soft field]

Routine repair

After that deleted the whole game and then reinstalled it again

[pallid briar]

This is very odd. Could you try using a different device and see if it is available there?

[soft field]

When it first time was released I was still able to play

Even after that till season 18

Is it because of different versions ?

[pallid briar]

Could you please try downloading it from Settings > Download?

[soft field]

@pallid briar again ?

[pallid briar]

Have you tried from the settings?

[soft field]

No but I logged out did a routine repair and then logged back in and still no metro royale

[pallid briar]

Try referring to this again, @soft field.

[soft field]

I have already

I've downloaded all my maps

[pallid briar]

This indeed is very weird. It should be available. About the version, can you try checking that?

[soft field]

@pallid briar like what?

I think that it's about the game versions

[pallid briar]

You can see your current game version while logging into the game.

[half storm]

Hello, I have a problem. We disconnected due to a data error in PUBG Mobile.. I was playing normal and it took me 10 minutes. I didn't do anything. Why did this error occur and what should I do?.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half storm.

[pallid briar]

Please refer to subpoint 4.9 in #faq for further assistance. Otherwise please share a screenshot of your ban notice.

[vagrant tulip]

You need to sent them the first payment ever made for the account and another 3 month old payment and date of registration of your pubg mobile account.

The date of registration if account was directly linked to a social media it would be the linked achievement date.

The payment invoices can be found through Google playstore , Apple store and Midas buy

[arctic plover]

Dear Pubg Mobile,

We run an ISP (Internet Service Provider) company in Iraq, And a week ago we were trying to improve our customer experience with pubg mobile by trying multiple routes and gateways in order to get the lowest ping for our customers.

We were using my pubg account while trying this, and my account has been banned.

I think the ban was by mistake because we were trying multiple routes and multiple public IP addresses.

I assure you that we did not try any hacking software and we did not change anything in the game files.

**All what we were doing is testing different public IP addresses and different internet routes, and that was to get the lowest ping possible and give our subscribers the best pubg experience.
**

Can some one please talk to me in private to give you my ID and all the networking details that we’ve tried .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @arctic plover.

[idle saffron]

I'm still having the same problem......what do I do?

[reef steeple]

My account is hacked… My email and twither are connected…They linked an email to my account….The account is mine and I have many receipts…Please help me
Id : 5151342897
The date i joined : 26/07/2018

[feral forge]

May I know what is your device and the model of it?

[feral forge]

Please contact the in-game customer service for further assistance in this regard.

[idle saffron]

Android- Samsung galaxy A50

[feral forge]

And how many free storage do you have?

[prime jolt]

Friend of mine just got muted? He doesn't talk on world chat and was in middle of a game.. some how he got muted for 1 day.. is there any reason to why he was muted while he was in middle of a game..

[feral forge]

He either have said blacklisted words on the world chat or typed in chat.

[prime jolt]

He said he lost all his gear and stuff in metro.. he doesn't talk on the world chat.. because he didn't even know what happened until it kicked him

[feral forge]

He may have typed censored words in the chat too, though we do not have more information in this regard, feel free to contact the in-game customer service and provide your feedback to the game through #old.

[prime jolt]

It has been fixed..

[feral forge]

Good to hear that.

[warped orbit]

is it possible I could switch servers

I live in the US

and switched to Asia for fun

and I want to switch back to North America without waiting 60 days

is it possible for a dev to do something

[idle saffron]

i have 6 gb free

[mental oasis]

I had A Account issue how could i Contact to pubg Mobile

Kindly guide

[feral forge]

No, it is not possible. You will have to wait for the 60 days cooldown before you can change your server again.

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions.

[feral forge]

Have you also tried to reinstall the game and restart your device?

[idle saffron]

yes multiple times

[feral forge]

And where did you install the game from?

[idle saffron]

Google Play Store

[feral forge]

Can you please reinstall it from https://pubgmobile.live/apk, @idle saffron? Before you install the APK, please make sure that you have at least 7-8 GB of free storage in your device.

[idle saffron]

yeah ill do that

[bitter herald]

Hello, can an moderator please support me?

I need help ASAP

Thank you

[errant venture]

with what?@bitter herald

[bitter herald]

It’s related to a ban I just got in game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter herald.

[mental oasis]

PUBG Mobile I had Issue With My google Account That is Linked with my Pubg Account So I want To Unlink my google Account Kindly unlink The Third link of my Pubg mobile account please My id 5223572227

[warped orbit]

could I bribe someone

[feral forge]

We are unable to assist you in this regard. The notice upon switching server stated very clearly that you can only change your server once every 60 days, and once this decision is made, your only option is to wait for the 60 days cooldown.

[warped orbit]

aight

thanks

[feral forge]

Please contact the in-game customer service for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[night cloak]

what It didnt save my higlighted moment

[opaque wharf]

how could i report player by video ??

[night cloak]

Hello,

I had a friend block me and then remove me on PUBG Mobile, the same friend has since Sent me a Friend request that I have accepted and they have since unblocked me..

I’m allowed to message them on the game.

The problem is when I try and give them popularity.. it will not allow it. It gives me the message that the player has blocked you and I can not send popularity to them?

Seems to be some sort of bug? The player I am sending it to has checked and said I am no longer blocked?

Thank you in advance for your help

[idle saffron]

Tysm its working now

[feral forge]

Good to read that.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @opaque wharf. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

You may report the issue through the #old channel or to the in-game customer service.

[feral forge]

What do you mean by that?

[night cloak]

Nevermind

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @crisp hamlet.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[hushed girder]

The upcoming Modes Coming in PUBG MOBILE i.e. reunion modes does there any change in the dates of these modes ?

[young sun]

I got my account banned for 10 years without doing anything against the law of the game and I want you to review your decision Can someone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young sun.

[feral forge]

For announcements and information related to PUBG MOBILE, you may refer to the #news channel for further information in this regard.

[young berry]

Why that's happened 😭

[unreal hull]

Hello, my FPP match making is taking literally like 6-7 minutes, but still it doesn't start......!!!!!

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @young berry.

[feral forge]

Match making duration depends on how many players are currently matching/playing, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. Please know that there is nothing that we can do to help in this regard.

[unreal hull]

😩 I'm stuck at crown 3 for days now. I've been trying from the past couple of days now actually but still it is no good. The match making is taking to long and in the end it just cancels.

[feral forge]

Probably there is no enough player for crown tier lobby, you may try again in a different time.

[tired pulsar]

Talents aren't working for metro. Is there something I need to do?

[feral forge]

Feel free to submit a report regarding the issue through #old.

[next aurora]

Talent never fixed since firs released of this mode so yeah

[night cloak]

You may also refer to the information in this message, @next aurora.

Hi I have an issue

Regarding the 6.0 mb update

It updates and then when I open it again updates and then again updates and then again updates

I’d: 577271775
Device: IPhone 11 Pro Max
Type: WiFi
Country: UAE

[waxen sundial]

@heavy vortex i can't copy controls in my another id

[hidden maple]

i got strikes on battlegrounds mobile india gameplay videos on my youtube channel, by pubg corp. please review the strikes, i have followed the guidelines properly, why strikes then??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hidden maple.

[reef steeple]

yes iphone 8plus

[near ocean]

Hello, I want to get the hashtag partner of PUBG MOBILE

What are the conditions

[pallid briar]

You may refer to this pinned message, @near ocean:
#questions message

[near ocean]

I have the content Tik Tok, can I get it, as I strongly support followers and spend a lot on my account, thank you

I also have a Facebook page and many followers

[pallid briar]

How to acquire the PUBG MOBILE Partner title?

This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community team's discretion.

[night cloak]

hi

[near ocean]

I want to enter the program please

[feral forge]

Hello, @night cloak. How can we help you?

[feral forge]

That message was not for you, please check your mention and refer to the response.

[reef steeple]

They can ban my account, I talked to support, I'm waiting for a reply

[hidden maple]

Hello people, Could someone from Support team talk to me in private messages I need some assistance regarding strikes on my YouTube Channel..

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hidden maple. We may otherwise have to mute you.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard.

[reef steeple]

I'm late, in how many days the answer will come

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @reef steeple.

[heavy vortex]

@celest shadow is this considered as confidential^

[celest shadow]

You can free to join the Discord server if you want to participate in future beta testings and report bugs or share your feedback there, @wispy crow. I removed your message because it contained the invite link and uninvited users may use it to join the server.

[steep crag]

I'm just curious, will they be an discount for rp+ in the first week of new rp.

My friend say at the first week the rp+ price is like 600

[celest shadow]

The Elite Royale Pass Plus costs 960 UC, but if you have the discount voucher it will only cost you 900 UC.

[tardy blaze]

I face glitch when I play FPP no footstep no no weapon no aim work properly

[cyan citrus]

Please try to do a Routine Repair of the game, restart your device or reinstall the game completely, @tardy blaze.

[tardy blaze]

This is not issue on my device every fpp player face this glitch every 2nd 3rd gameplay face glitch when I drive a vehicle player will okay but in next gameplay again glitch

[cyan citrus]

In that case, please take a minute and submit a detailed report of the issue through #old in compliance with channel's pinned instructions, @tardy blaze.

[slender roost]

Yo what’s wrong with this game ? When I shot my enemies my shot don’t land at all

[cyan citrus]

This might be an issue with your internet connection, @slender roost. Please try to do a Routine Repair of the game, restart your device or switch to a more stable network connection.

[slender roost]

bruh I got Whitehouse internet

[serene quartz]

how is this happening?

[cyan citrus]

You will complete the first mission by completing one game and the second by completing another game.

[slender roost]

It was something wrong with stupid thing called aim assist button it mess up

[sage palm]

@feral forge

Hi @feral forge

[feral forge]

Hello, @sage palm. How can we assist you?

[broken fjord]

I need some help regarding securing account

[feral forge]

Could you please elaborate with your issue, @broken fjord?

[storm flume]

Please avoid going off-topic, @sage palm. You may have unrelated conversations in #chat.

[mighty marlin]

@storm flume how to unlink hacker phone number

[broken fjord]

So i just opened my game and found out someone removed my FB login, i linked that again and changed passwords on both twitter and FB login, i have also linked my Email, but i kinda want to link my Phone Number as well, but i am not receiving any verification code ?

[mighty marlin]

@storm flume how to unlink hacker phone number

[storm flume]

Please contact the customer service for further assistance, @mighty marlin. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please try again later or contact the in-game customer service for further assistance in this regard.

[vale nacelle]

I ran into a major issue on pubg mobile my main account got falsly banned by the anti cheat. I do not have any 3rd party apps or anything I was playing duos with my friend and I randomly got banned I could not find the support email to make a ticket but hopefully I can get help here

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @vale nacelle.

[near ocean]

scam thief@ALAIN#2461

@frail cliff

[autumn helm]

Hi

are there Russians on the server?

[near ocean]

These men are a scammer who speaks in the name of PUBG Mobile @frail cliff

please block it

We will take strict measures against him in Iraq

Iraqi nationality

[foggy wagon]

Please report them to staff members immediately

[foggy wagon]

These are questions related to PUBG Mobile only.

[near ocean]

Know it on Discord @frail cliff

[foggy wagon]

Please ask for assistance from the staff.

[pallid briar]

Is the user using the server to do such, @near ocean?

[pallid briar]

Please use #chat for general discussions and you can look for players in #activities.

Also, You can join the Russian regional community from subpoint 3.1 in #faq.

[modest saffron]

Number remove karne ka koi solution batao plzzz Sirr

[night cloak]

When participating in this server, please ensure you converse in English. If you want use your native language, you may find a list of regional communities listed in #735483472432594994 subpoint 3.1.

[median remnant]

Hello, Last night my sever changed by me in mistake I was playing in South America my rank is south america...! Need to change it back to south america.. now it is middle east. In south america i am in ace league.

[night cloak]

You may wait for the cool down period to expire in order to change your server.

[median remnant]

Can't support change it?

[night cloak]

Kindly elaborate.

[night cloak]

The only way is to wait for the cool down to end.

Can you please elaborate on what you mean by “refuse” is your card being declined?

Either contact App Store support or your bank for further assistance.

Feel free to share a screenshot of the error. It’s unlikely we can help in this regard, tho.

Which debt?

We cannot help you pay this debt. Good luck!

There’s not.

[mortal jolt]

Bruh

[night cloak]

How can I help, @mortal jolt?

[mortal jolt]

5000 in debt and still want to purchase in game currency

Sad

[night cloak]

Kindly ensure you’re using channels correctly, channels have been created for different topics you may move to which channel suits your needs:

▫️ #pubg-mobile, For conversation related too PUBG MOBILE.
▫️ #chat, For general conversation.

[mortal jolt]

Mk, ty

[coral heart]

Thanks pubg mobile for banned hacker

[cyan citrus]

Thank you for reporting cheaters, @coral heart. Keep up the good work!

[night cloak]

What is this?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[dire dew]

Please PUBG mobile help me

I am cheng rigion

[zenith heron]

We strive to make the game fair and not a failure, with calculated rights compensation

[feral forge]

You can change your country/region via your in-game basic settings > account.

[feral forge]

Feel free to share your feedback to the game through #old.

[sinful hamlet]

Does anybody know why can't hear song in pubg's car

[last marlin]

#questions

[storm flume]

Please do not use languages other than English, @last marlin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

Please make sure you have that turned on from the vehicle settings.

[last marlin]

Hello, my friend was hacked on VKontakte and changed his password, but he can enter the pubg via VK, tell me is this true?

#questions

[pallid briar]

Could you please rephrase that?

Does he still have access to his PUBG MOBILE account?

[last marlin]

My friend was hacked in VKontakte, while logging into a pubg account, he can log into the pubg through the VKontakte social network where he was hacked, tell me is this possible?

[next aurora]

Doesnt affect gameplay jus major glitches

[last marlin]

Yes, he claims that he can enter the pubg through the VKontakte social network, but he was hacked and there is no access to the VKontakte social network anymore, but he somehow enters the pubg

Tell me is this possible?

[pallid briar]

Does he have any other login methods connected?

[next aurora]

If that person has super brain cells yes

[pallid briar]

I suggest you move to a discussion channel if you do not require any assistance.

[last marlin]

No, you didn't understand the question, he claims that he can still log in via VKontakte, but there is no access to VKontakte anymore, tell me is this possible?

[next aurora]

Im jus replying him/her

[runic aurora]

give me m416 glacier

[pallid briar]

If the user has any other methods connected, they can use that to login. If all the login methods are compromised than they will not be able to login.

[pallid briar]

Feel free to open crates and get the gun skin for yourself.

[runic aurora]

its too hard

you have more luck than me

im like panda opening m416 glacier crate

[pallid briar]

Not something we can help you with here. Keep opening and you'll get lucky eventually.

[next aurora]

s 50 50 chance uuf

[last marlin]

Unfortunately, I did not hear the exact answer, okay, sorry for the trouble

[runic aurora]

nope is 0 100 chance for me to get a m416 glacier

[pallid briar]

Please refer to this, @next aurora @runic aurora.

[pallid briar]

Sadly, I was not able to understand your inquiry completely. He should not be able to login if he does not have access to any login methods.
Do you want to join a regional community so that you can get help in your preferred language?

[next aurora]

its a support him asking about glacier so i replied 50 50 chance are you babo

[last marlin]

Thanks for the answer, no thanks, you've helped me already

;)

[pallid briar]

Glad to here. If you have any confusions or require any assistance in the further, do come
back.

[last marlin]

Well, by the way, I knocked out an emka glacier, and 1 material, finally, you are a pleasant conversationalist

[pallid briar]

Conversations can be held in #pubg-mobile and #chat channels too!

[night cloak]

A hacker hacked my friends account and linked his Facebook but my friend has 3 links. He tried to unlink through ingame support but he did not have enough information to give. I'm afraid the hacker might convert the account to bgmi

[last marlin]

I know I wanted to talk to you, but you need to give answers according to a template, unfortunately (

[feral forge]

Your friend must accurately provide all the necessary information requested by the in-game customer service, otherwise they will not be able to proceed with your friend’s request. There is nothing much that we can do to help through Discord too.

[cunning iris]

WTF?

[cyan citrus]

Hello! Can you please try to clear game cache and restart your device one time, @cunning iris?

[cunning iris]

did not help

[cyan citrus]

From where did you download the game, @cunning iris?

[cunning iris]

Play Market

[cyan citrus]

For how long have you been facing this issue, @cunning iris? Can you please clarify whether you are facing this issue right after installing or issue started to appear after some time of playing the game?

[brittle blade]

Hey PUBG Support Team, My account has been hacked. The account has been banned for 10 years. What should I do? please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle blade.

[cunning iris]

This problem appears every 2-3 weeks! I have to reinstall, but no matter how I like it!

[cyan citrus]

Can you please mention your device model, @cunning iris?

[dusky yarrow]

So the problem is I have installed pubg on my 2nd phone today and as I installed it today so its on the updated version but whenever I entered the game it shows "A new version is available. please update before continuing. update new (tap cancel to exit game)." so what to do now?@cyan citrus

[cunning iris]

Redmi Note 8 Pro

[dusky yarrow]

Umm @celest shadow can you help man?

[cyan citrus]

Hello! Can you please mention your device to help you further?

[torn mural]

Hello pubg team . How i suppose to get ban while i was not using any kind of hacks . I playing fair all this time . And if my account not back i will delete this game forever .. because i was not using any cheats and never did ..help me

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @torn mural.

[dusky yarrow]

Bro its Galaxy J7(2017)

[cyan citrus]

Can you please share a screenshot, @dusky yarrow?

[dusky yarrow]

Sure gimme a minute

[cyan citrus]

Please try to go to your device settings > Manage Apps > Top on the three dotted icon > Tap ''Reset App Preferences''. Clear game data for PUBG MOBILE( This will erase all your PUBG MOBILE game data). Restart your device and see if it will make any difference.

[dusky yarrow]

@cyan citrus here it is

[cyan citrus]

Also, go to your device settings > Storage and and check if you have enough storage left in your device. Additionally, clear App caches as well, @cunning iris.

[cyan citrus]

What happens when you tap on ''Update'' ?

[dusky yarrow]

It takes me to playstore

And then they show this

[cyan citrus]

Where do you reside, @dusky yarrow?

[dusky yarrow]

Bangladesh

[cyan citrus]

Might be a regional issue, @dusky yarrow. Please try to uninstall the game completely and install it again by downloading the from the official website.

https://www.pubgmobile.com/.

[dusky yarrow]

Okay lemme give a try

[dusky yarrow]

It is giving me 2 option, one is 1.1 gb and another is 710 mb which one should I download

[cyan citrus]

That's entirely up to you, @dusky yarrow. The one with higher size will save in-game resources that you may need to download additionally.

[dusky yarrow]

Okay thanks, will let you know if the problem is fixed after downloading

[cyan citrus]

My pleasure, @dusky yarrow!

[cunning iris]

Didn't help, I had to reinstall the game again

[meager pumice]

In new update tommorow comes "zombie" modes + vikendi?@cyan citrus

[summer condor]

<@&481161015728406538> I ned help
My gameloop stucks at 98% plz help

[night cloak]

@summer condor Contact Gameloop support, please. https://www.gameloop.com/en/support.

[meager pumice]

@night cloak ?

[night cloak]

If it is showing on the #news, yes.

[meager pumice]

Its shows,tnx

[proper sun]

Hello, I'm having a problem with my account

[pallid briar]

Could you please elaborate your problems, @proper sun?

[cyan citrus]

You may try to change your DNS settings. Refer to #faq sub point 4.3 for further information. If that doesn't help, it should be an issue related to your region.

[proper sun]

When I enter my account, you can only press one button, it chases me from the account and then tells me that you did not agree to transfer your data outside the European Economic Area

[storm flume]

Please contact the customer service for further assistance, @proper sun. Refer to subpoint 5.4 in #faq for further information.

[proper sun]

In support in the pubg bot responds to me

[cyan citrus]

You may select relevant options available during your inquiry to connect to customer service representative, @proper sun. Unfortunately, we cannot help you with such account related issues through here.

[vestal mirage]

Hello I'm having problem to my region in pubg

[cyan citrus]

Can you please add more details about your issue, @vestal mirage?

[vestal mirage]

I'm having issues in changing my region back to Pakistan

[cyan citrus]

Can you please describe those issues, @vestal mirage?

[vestal mirage]

When i try to change region i add number but code is not receive

[storm flume]

Please contact the customer service for further assistance, @vestal mirage. Refer to subpoint 5.4 in #faq for further information.

[vestal mirage]

I try but nothing happen

I'm trying for 2 weeks now

[cyan citrus]

Unfortunately, we cannot help you with such account related issues through the community, @vestal mirage. You may submit a report of the issue through #old in compliance with channel's pinned instructions.

[ornate pond]

Hello, can you help me to get my account back? I contacted pubg support, but unfortunately I didn't get anything

[vestal mirage]

Ok

[cyan citrus]

Can you please describe the issue you're facing with your account?

[ornate pond]

@cyan citrus my account haked

[cyan citrus]

Can you still the game, @ornate pond? Also, please mention the exact social media account that has been compromised.

[ornate pond]

@cyan citrus I own everything that I own the account, please help me to get it back

[cyan citrus]

Can you please respond to my previous question accordingly, @ornate pond?

[ornate pond]

@cyan citrus I can login to my account for the game, it was linked to tension, but it was hacked and the password, name and email were changed

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @ornate pond.

[ornate pond]

@cyan citrus There is no response from them and they end the conversation I tried several times

@cyan citrus My social media account has changed everything in it I can never access it

[proud flicker]

Vikendi and survive till dawn release date

[pallid briar]

October 15.

[celest shadow]

You may refer to the Game Modes Calendar in #news:

#news message

[proud flicker]

Which maps include on 15

[cyan citrus]

You may contact customer support of the relevant social media account. Unfortunately, we cannot help you with compromised through the community in any way. Hope you understand.

[pallid briar]

You may refer to this, @proud flicker.

[ornate pond]

@cyan citrus Thank you, but the support didn't do me any good. I think I can't play it again

[frank dome]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frank dome. Remember to read through #faq before asking questions in the support channels.

[wispy crow]

This Player should be Banned Permanently for 18+ chat

[celest shadow]

Please report the account using the reporting function, @wispy crow.

[wispy crow]

Already done

[visual kindle]

I got a messge just now everything was clear only whatsapp was running in background data has been changed and then when i back to my login now there is no option of login just blank screen

Someone plz help me

[heavy vortex]

Adding in this report, I report that user everyday and still they're spamming the same message everyday.

[visual kindle]

Hello anyone🥺

[fiery cradle]

Absolutely no matchmaking...
Since the few lasts seasons the matchmaking got worse and worse. I had problems with the gameplay because i play with KD 3+ And i have only 2KD i think. Im not on that level and im playing on Gold III i dont get the chance to play because i play with tryhards. I wouldnt say a damn thing if i was Plat or more but im just Gold.

If there is something i can do on my end please help, thanks.

ID: 5530334480

[visual kindle]

Hey plz someone answers me🥺

[pallid briar]

Where are you currently residing?

[dense slate]

@heavy vortex Hello Pubg team today I bought the little Kong but it does not appear to people in the fun gathering what do I do

[pallid briar]

This usually happens due to the lack of players in a specific server at a certain time in some modes. I suggest you play more of the popular modes or play at a time when there are more people playing.

[dense slate]

@celest shadow Hello Pubg team today I bought the little Kong but it does not appear to people in the fun gathering what do I do

[fiery cradle]

i play the current events or just normal erangel and still it happends

(EU)

[pallid briar]

What device are you playing on? Also, what mode?

[fiery cradle]

Normal Erangel or Erangel with the event. What does my device have to do with the matchmaking?

[fiery cradle]

If you mean like tablet/phone/pc emulator then im playing on a phone

[dense slate]

<@&639889499718942720> Hello Pubg team today I bought the little Kong but it does not appear to people in the fun gathering what do I do

[pallid briar]

Solos, duos or squad?

[fiery cradle]

Solos mostly

[dense slate]

@pallid briar proo

[ornate pond]

@celest shadow Hello, my problem is that my game account has been hacked and that the hacker changed my link to the game. My account was linked to a twitter account, but he changed the name, phone number, and email, and I can’t access the game because only my account was linked to the game only twitter because the hack changed the internal link of the game My friends are sending him messages through the game to retrieve my account, but he does not respond that my account is from 2019 with me and it was hacked on 9/25/2021
I have purchase vouchers from Google Play, but they are not new, and I have pictures of the game, old and new, and I also have videos, and I open a package and I have videos during my game. I tried to contact support, but the support did not help me at all and they closed the conversation.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dense slate. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pallid briar]

Unfortunately, solos is not really a popular gamemode which is why it usually has longer matchmaking time compared to others. It gets even harder if you are ranked up. Sadly, there isn't much you can do other than other than to play during your servers active hours. I suggest you try playing other gamemodes or with a team. Otherwise you may have to wait.

[fiery cradle]

do you think i can play solo in duos?

[celest shadow]

Please contact the in-game customer service and the customer service of your social media account for further assistance with this. You may refer to subpoint 2.8 and 5.4 in #faq for further information. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[pallid briar]

You can certainly try.

[dense slate]

@celest shadow Hello Pubg team today I bought the little Kong but it does not appear to people in the fun gathering what do I do

[fiery cradle]

Okay thank you, i really appreciate it! :)

[pallid briar]

You're welcome! You can also try selecting multiple maps, turning of language based match making and getting some teammates to reduce the matchmaking time if you have the option.

[cyan citrus]

You may try to enable all these options in your companion settings.

[dense fulcrum]

Hello, my internal Gmail account has been locked and I cannot access it. Can I change it or cancel it?

[reef steeple]

No help

[dense slate]

@cyan citrus Same problem, my friend, I did everything, but it also does not appear to people in the gathering

@cyan citrus

[cyan citrus]

Might be a bug, @dense slate. As you have already submitted a report, please wait until a fix has been deployed.

[night cloak]

@cyan citrus My account was stolen through Facebook A fraudulent person stole my Facebook account and logged in to my account on the game and linked his email to my account I have all the required proofs Please help I want to recover my account

[normal fulcrum]

How to copy controls layout from Panel 1 to Panel 3?

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[cyan citrus]

I don't think that is possible.

[normal fulcrum]

Really?

[cyan citrus]

@dense slate, please stop spamming. As you have deleted your report in #old, you may need to wait until you can post another report. Also, we cannot predict a reasonable time span as we are not affiliated with game developers.

[visual lichen]

Stop spamming

[night cloak]

@cyan citrus I contacted them and they closed my case and they did not help me even though I sent them everything correctly, please help me

[cyan citrus]

Unfortunately, only customer service can help you with account related issues. As we only provide community support on this platform, we are therefore unable to help you with compromised accounts, @night cloak. Feel free to contact them again.

[night cloak]

Help me

[tardy mica]

i wanna change my Region From Singapore to Pakistan
But can’t do it before 84 days + plus i dont receive Confirmation Code on my phone number ! Plz help

[pallid briar]

Unfortunately, you need to wait for the cooldown to end first.

[pallid briar]

Please state your issue first.

You can use #chat instead, wrong channel for such matter.

[wind mortar]

Hello, I have a problem with the metro mode, the pledge server and I lost a 4lvl backpack and slr steel front and a couple more little things

[arctic flicker]

@lime juniper hello sir/mam i have been purchased us on pubg but me didn’t receive my money has been used here is my id 5338400630 u can check it i can send proof that my money has been used

[pallid briar]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

[arctic flicker]

I have purchased at yesterday like 12to1 clock but still didn’t received i have the proof of that my money has been used to pubg mobile please help sir

[next aurora]

uuf contact cs and ask them you didnt received it since yesterday and give them your purchased info

[pallid briar]

Please contact the customer service in-game as advised. You may refer to subpoint 5.4 in #faq for further assistance.

[arctic flicker]

I have send my all proofs 😫

[pallid briar]

You should not share personal information here.

[arctic flicker]

Sorry

[pallid briar]

Please refer to subpoint 5.5 in #faq for further information, @arctic flicker. You can delete the screenshot now.

[arctic flicker]

I have deleted it sir do i have any other solutions

[pallid briar]

Unfortunately, only the customer service in-game can help you with transaction related issues, @arctic flicker. The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[arctic flicker]

Tnkew sir ill wait

[bronze adder]

Meri id 1month kay liye ban hoi thi but aj 1 month 2 days hogaye hain id unban nahi hoi whyy?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze adder.

[storm flume]

Please contact the customer service for further assistance, @dense fulcrum. Refer to subpoint 5.4 in #faq for further information.

[tame urchin]

i cant log in :((

[night cloak]

pubg doesnt send verification codes, noticed this ages ago but now its giving me this so i have no way to log in and i think ive lost my account lmao

i just got one and are able to log in, but it shouldnt take 20 minutes to send 1

[pallid briar]

As advised, please contact the customer service in-game for further assistance regarding any account related issues.

[night cloak]

its just full of bots, and i said that i got it after 15-20 minutes under the screenshot

[pallid briar]

Didn't notice but I'm glad to hear that!

[slow oracle]

How many total hidden achievements are there?

[pallid briar]

No information regarding this. They are hidden for a reason.

[slow oracle]

I'm asking only numbers

[pallid briar]

Still, we don't know. You may try looking for the once that were found by community members by asking in #pubg-mobile.

[quick laurel]

@pallid briar what u doing bro

[pallid briar]

Using #chat for conversations instead of talking here.

[quick laurel]

LOL

[halcyon beacon]

@pallid briar bro for a few weeks mic glitch issue is happening in Bangladesh...we the players of Bangladesh have to play by connecting to vpn so that our mic doesn't get glitched and some players also cannot login without vpn ...WILL ANY ACTION BE TAKEN AGAINST THIS ISSUE?

[pallid briar]

VPN usage is not recommended. Try using a DNS instead. Feel free to report the issue in #old following the instructions that are pinned to that channel.

[halcyon beacon]

Can using vpn ban my account?

[flat sinew]

What the heck. I just got data terminated ban 10 min then 20min then 30min im not even using hacks i just knocked an player while in vehicle then just got ban how unfait this game is

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat sinew.

[pallid briar]

It is not recommended so you may use at your own risk.

[pallid briar]

Please refer to subpoint 4.9 in #faq for further assistance, @flat sinew.

[twilit bloom]

Do you know what this offer?

[kindred siren]

Unable to change region... any help ?

[pallid briar]

You can change your region from the basic settings in-game. Click on "account".

[kindred siren]

sir I am not receiving the verification code

[pallid briar]

Please contact the customer service in-game for further assistance, @kindred siren.

[kindred siren]

Not helpful sir

[pallid briar]

Unfortunately, we are unable to help you with account related issues here through the community. Only the customer service in-game can help you, @kindred siren. Feel free to contact them again and report the issue in #old.

[kindred siren]

acknowledged sir

[pallid briar]

Thank you for your kind understanding.

[last basin]

What protect from radiation in metro

[glossy pelican]

For additional information, you can refer to this article: https://www.fanbyte.com/guides/pubg-mobile-metro-royale-tips-item-prices/

[night cloak]

hello my account was stolen and i got it back when i enter the game this pops up constantly what should i do

[pallid briar]

Please contact the customer service in-game for further assistance, @night cloak. We are unable to assist you with such cases here.

[night cloak]

I also wrote to the support team in-game, but my problem is still not resolved and my account will be deleted after 6 days.

[pallid briar]

Unfortunately, we are unable to assist you if you choose to delete your account. Please follow the instructions or contact the customer service in-game for account related issues, @night cloak. We are unable to help you with account related issues here on Discord.

[naive vault]

Herzlich Willkommen
Mein Konto wurde ohne Grund gesperrt, da ich wusste, dass ich nicht gegen die Unternehmensregeln verstoßen und keine Hacks oder andere Dinge verwendet habe. Bitte nehmen Sie das Problem so schnell wie möglich.
ID 5211116048

[storm flume]

Please do not use languages other than English, @naive vault. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tired condor]

Hello pubg support
Please review my account I didn’t violate the rules of pubg mobile and my account banned suddenly
device : iPhone 11
Account ID : 5192786063
Please double check it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired condor.

[night cloak]

Do my highlights stay forever?

[olive finch]

My screen stuck at loading page can someone help me with that?

[lethal bobcat]

Do pubg release redeem codes of yes when and where

[errant venture]

@olive finch clear cache of game

[olive finch]

I did

I reinstalled game

But still same thing

[errant venture]

where do you reside @olive finch

[glossy pelican]

@olive finch Please try doing a routine repair of the game.

[olive finch]

USA

[olive finch]

There is no option for repair

[magic solstice]

How can i transfer my id bgmi to PUBG mobile

[night cloak]

@magic solstice You cannot.

[magic solstice]

Why

I don't want to play bgmi anymore there so many hackers

[lost escarp]

Hello pubg support
Please review my account I didn’t violate the rules of pubg mobile and my account banned suddenly
device : realme 6
Account ID : 5529626362
Please double check it

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lost escarp.

[uncut forge]

someone hack my pubg account can you help me gat it back?

[lone violet]

Helo what time vikendi coming ? 2.00 utc?

[pliant vapor]

Hello pubg support
Please review my account I didn’t violate the rules of pubg mobile and my account banned suddenly 3 months
Device : PC and Phone
Account ID : 5277412190
Please double check it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant vapor.

[night cloak]

Due to the Indian Data Policy. Remember, the separate regional clients were made for a reason.

@uncut forge Please contact the customer service.

[old mica]

my account got muted 7 day after the game gave out a dialog saying "data has changed and you have been disconnected" and then it kick me out of game in metro royale and i lost my level 6 backpack and vest and level 4 helmet

[night cloak]

It means the game is finding suspicious activities from your client. Please reinstall the game.

[old mica]

how can i get unmuted? i got muted 7 times in the last 3 months and i am very fed up already

and it happened to my other account in my other phone too

[night cloak]

If you got it 3 times, you should better find out the reason on your own. You should cross match the apps that are on your other phone and see what is it you are doing very similar.

[old mica]

how do i find out without getting muted again?

i got it 7 times 😭

[night cloak]

Don't play the game with the same internet. Focus on the apps on both of the devices. These are some of the stuff we cannot tell without looking at your phone. You need to find out on your own.

[old mica]

my other account got it 6 times. the first 3 times happened in 4 days

[night cloak]

Understandable.

[old mica]

after finding out the apps on both phones, what do i do?

[night cloak]

Flush them.

Or, maybe install those on a 3rd device, where you don't play the game. If they are any important.

[old mica]

the phone i use for my main account is already very clean that i use only for pubg mobile

[night cloak]

You can make it cleaner with a factory reset. Make sure to backup your important files. And, use a different Internet.

[old mica]

it still happen if i dont play the game same time on both phone

how will using a different internet help?

[night cloak]

The anti cheat engine gets triggered for multiple reason. It is best to use a different connection to be on the safer side. If you don't mind your account getting muted, you can try experimenting these one at a time on your device to find a solution.

[old mica]

but it still happen if i dont play on both device at same time

[night cloak]

I am not arguing on this anymore. I hope you understood what I am telling you to do.

[old mica]

after experimenting i will need to wait 7 day before can experiment again

do apps that are not active when playing affect the game client?

[thin void]

When vikendi map will be available in game?

@night cloak

[night cloak]

@thin void No idea, mate.

[clear berry]

Midnight??

[analog fable]

May I know why I can't find this in the workshop? I saw this on another player's profile and added it to my favourites

[glossy pelican]

This item is longer available.

[analog fable]

Why's that so?

[glossy pelican]

The game could have rolled out new items, but if this item comes back it wil be shown in #news, @analog fable.

[analog fable]

Okay, just wanted to know why that isn't displayed in the workshop.

[lone violet]

Helo what time vikendi will be relased?

[glossy pelican]

We have no information in this regard.

[honest slate]

My all missions are completed but still I'm short of 4835/5000 points, how should I complete it??

[cyan plank]

Hi ,hackers have found a new way to hack,its by going into people's acc and spending there uc and changing there name

How to resolve this issue?

[feral forge]

Only by completing RP missions, daily missions and match time, you should be on level 47, without including any bonus. And for the Royale Pass Friend Bonus, you can get extra RP points from 30-60. If you meet all the requirements, you should be on level 48-49.

You also get 10 RP points daily as your login reward, each RP lasts for about a month, so you will get at least 300 points from here, which the total points you get in this RP M2 should exceed 50 levels.

[feral forge]

Could you please elaborate?

[honest slate]

I'm above 50 lvl already
My all RP missions & daily missions are done for today. Whatelse?

[honest slate]

I need to make this 5000 so I can get my last 1000 pack. I don't know how do I make till 5000.

Daily I'll get 10 points. Still It won't go till 5000.

[cyan plank]

I have two friends who experience this problem ,both of there account info like password or Facebook personal information has not been leaked,only they know and nobody else .

The first situation is when the hacker entered my friends acc when we were playing a classic match and they logged in the acc thus forcing my friend out of the account ,the hacker change his clothes ,spend his uc.

The second situation is when my friend is not online the hackers somehow got in to his acc ,change his name and spend his uc

[feral forge]

Only the RP points you acquired from RP missions will be converted into Mission Activity Points, while there are only a total of 4700-4900 worth of RP points from RP missions, it is not possible to complete it.

[cyan plank]

Both situation happend in two days time

[vagrant forum]

You will get a reset for this on Monday.

[feral forge]

They may have clicked on some scams or phishing websites that steal your account credentials. Please remember that you should never share your e-mail and/or password to any third-party websites.

[honest slate]

So where shall I bring extra 1000 point to complete it? Bruh.

[ionic hill]

Is middle east is the official server of Pakistan??????

[honest slate]

@vagrant forum it's completed

[vagrant forum]

Refer to my last message.

[vagrant forum]

It resets every Monday.

[cyan plank]

They have not been to sus websites and have only bought uc from pubg and pubg only

[honest slate]

I just opened like 22 premium crates but it's still stuck on 4835.

[honest slate]

Oh! So this Monday it will reset and I can get some RP points?

[vagrant forum]

Yes.

A total of 180.

I believe that does count towards the rebate progression.

[cyan plank]

Is midas buy safe ?

[vagrant forum]

I forgot that opening crates do not contribute to rebate progression, my bad.

[honest slate]

If it's gonna reset this Monday & I'll get 180 points then I can complete 5000. Sounds good.

[vagrant forum]

It is but there are several fake websites out there. It is recommended to purchase UC through the official PUBG MOBILE website that uses midasbuy portal.

[honest slate]

Too late, I opened already 🤦🏻‍♂️

[vagrant forum]

I'm not a 100% sure if it will contribute to the rebates but I think it does since I never had issues with completing rebates and getting my UC back.

[honest slate]

As far as I've seen. It will be counted cause there's no other way left to make it 5000/5000. So yes. Let's see!

[solar herald]

when will be the 90 fps available on iphone 13 pro max

[cyan plank]

Can pubg fix the unfairness of ipad hipfire in pubg mobile

[turbid canopy]

My account ban because my friend suddenly use any VPN and I don't know about that he is using VPN and pubg ban my account for 1 year whyy??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid canopy.

[feral forge]

No information in this regard, @solar herald.

[feral forge]

Feel free to provide your feedback to the game through #old.

[night cloak]

Where is infection mode

[clear berry]

When they adding vikendi?

[split bridge]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split bridge.

[night cloak]

If i jailbreak will i get baned

[feral forge]

Having a rooted or jailbroken device in itself is not triggering the anti-cheat mechanisms. However, as soon as one starts using a sketchy software, an alert is raised when PUBG MOBILE is used at the same time, @night cloak.

[night cloak]

Ok

[solid heath]

I play pubg in season 1 to season 6 then I leave it and now I am free so I strat playing it but till now the glitches , bug , and hacking issue still not fix this game is selected in Olympic but how can a player play a game which is full of bug which is disturbing the gaming environment since season 1 and still not fix .

[wheat crystal]

PETITION:
Make Vikendi PERMENANT!

[narrow sparrow]

Any mod?

[worn plover]

Ban him pung mobile

[feral forge]

Selling/trading account is against the terms of service of PUBG MOBILE, @dusk obsidian.

Hello, @narrow sparrow. How can we help you?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @solid heath. You can also submit a report in #old in compliance with the channel's pinned instructions.

[zinc brook]

I can't get into matches the game is stuck in this page and I have to redownload everything each time I get into the game.

[feral forge]

Where do you reside?

[narrow sparrow]

@feral forge Ads show in pubg mobile is a legit or Fake

[zenith heron]

Full bots , game very bad

[cyan citrus]

Please feel free to provide your feedback through #old, @zenith heron.

[night cloak]

I need help in changing my region.

[cyan citrus]

Can you please describe the issue you're facing while changing your region, @night cloak?

[arctic flicker]

Hello sir pubg customer service is not replying

[cyan citrus]

You may need to wait patiently, @arctic flicker. A delayed response is expected due to enormous number of requests every day.

[arctic flicker]

I have been texted them yesterday but still no reply 😫

[cyan citrus]

Please wait patiently, @arctic flicker. That's all we can suggest.

[arctic flicker]

I need. Help bcz i have purchased uc but I didn’t receive but the money also has been used

[cyan citrus]

A customer service representative will get back to you as soon as possible, @arctic flicker. There is absolutely nothing to worry about if you purchased UC from legit sources.

[arctic flicker]

If am get delayed mean can be abele to get my uc back??

[cyan citrus]

Yes, @arctic flicker. As I mentioned earlier, there is absolutely nothing to worry about.

[arctic flicker]

Thank sir

[cyan citrus]

My pleasure, @arctic flicker. Please do come back again, should you have any further concerns.

[narrow sparrow]

@cyan citrus Ads show in pubg mobile is a legit or Fake

[cyan citrus]

Should be legit, @narrow sparrow.

[narrow sparrow]

Look this ads show me where I can get 6000 uc and outfits as well

Any mod tell me about this

[night cloak]

May I ask which version you’re playing?

[narrow sparrow]

@night cloak it's pubg mobile global

[night cloak]

Okay and what seems to be the issue! The video provided is unclear.

[narrow sparrow]

In this app reedem 6000+ uc and some outfit like posidon outfit other 3 outfits

So it's legit or fake. Bcz It's show in Pubg mobile

[zenith heron]

Bruh don’t trust him , some stupieds don’t know this. Sorry

Its real

[narrow sparrow]

@zenith heron but the problem is it's showing me In pubg mobile

[zenith heron]

which type is your device @narrow sparrow

[night cloak]

Hello, I have a minor problem I'm still solving but I don't know what he has already given the accidental deleted account on pubg mobile but he wanted to save the account

[night cloak]

You have started the deletion of an account?

[night cloak]

In which app did you redeem this UC? please note outfits like these can only be obtained by spins and cannot be redeemed. It may be fake.

[opal cosmos]

Is it something new on Vikendi?

[wispy sandal]

@night cloak Hello my account has been banned I'm an old player playing from season 3 Can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy sandal.

[zenith heron]

Look I’m trying but not good why I’m waiting, look full noobs playing and me u can’t why fixed now ? @polar marsh

[night cloak]

Matchmaking times be differ for various reasons especially in FPP:

▫️Searching at incorrect times.(Searching whilst others are sleeping).
▫️Having multiple maps selected at a time. ( I recommend one map at a time).
▫️Having auto match making enabled. ( this should be disabled).

Kindly note that FPP has a low flow of players as most users prefer the TPP version. This will cause very high wait times as there’s a lower flow of players in FPP.

[manic ridge]

@cyan citrus can you tell #pubg-mobile chat to move to #chat

[opal cosmos]

@night cloak

[night cloak]

Kindly use #discord for matters related to this discord server.

[night cloak]

Unfortunately I am yet too play. Should someone else have an answer for you they’ll mention you shortly. If not I’ll mention you after I’ve played.

[opal cosmos]

OK)

[zenith heron]

Now 6 minutes is very bad all players playing now , bruh u don’t know that . @polar marsh well fixed thanks

[night cloak]

There’s no fix for a lack of players in a mode other than more users playing FPP. Should you want lower wait times I suggest switching too TPP. Feel free to provide your feedback in #old.

[zenith heron]

Bro I want play that , for rank so what do u mean ?

[night cloak]

If you’d like to play FPP I’d suggest switching on a show whilst you wait for a match. This is something we cannot assist with. Should you require assistance regarding another topic feel free to come back.

[zenith heron]

The game is a failure, who always cares about people who insult you. If you do not find a solution to the problem, do not hesitate to speak.

[zinc brook]

Bangladesh

[feral forge]

Could you please try to set up a DNS and see if it helps? You may refer to subpoint 4.3 in #faq.

[zinc brook]

okay lemme try

[night cloak]

plase help me

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard.

[dusk heart]

They doesn't help properly

[celest shadow]

I removed your video recording because it contained your personal and sensitive information. Please be advised that we are unable to assist you with receiving the verification code to change your country or region, only the customer service can.

[dusk heart]

How can i Contact them. Because in-game report Option Doesn't not well Helping ..

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions on how you can reach out to the in-game customer service.

[dusk heart]

Sir please help my.. by mistake i Changed my region since last year now it's 7 Months ..

I am trying since 2 months.. but No one Help . & I am Worried ..

[celest shadow]

Please contact the in-game customer service for further assistance with this.

[narrow sparrow]

@night cloak not obtain yet but i am asking this is fake Or real

[night cloak]

May I ask which app you used for this?

[nocturne prairie]

Helo neee help.... Iam from india and I playing from season 2 but now I moved to egypt so if I transfer my account to bgmi i won't able to play so what should I do

[narrow sparrow]

2048 cube winner.

[night cloak]

I don’t believe this is real. Please avoid using this as you may put your account at risk.

[celest shadow]

Can you please elaborate your issue or provide us with a screenshot?

[narrow sparrow]

@night cloak no I don't login or Anything only this ads showing me in pubg mobile so there is many players who put Himself in Risk

[nocturne prairie]

Iam now currently playing global version.... And in india pubg is ban currently iam in egypt so is there any problem may face in future? Cz I spending to much uc in this account... I login with Facebook but it belong indian server

Can i continue playing global? Or need to switch other countries

[celest shadow]

If you are currently living in Egypt, there should be no issues with playing the global English version of PUBG MOBILE.

[celest shadow]

Yes, you can.

[nocturne prairie]

But i linked with Facebook it's belong to India server

[celest shadow]

You do not need to worry about this.

[nocturne prairie]

Ok

Thanks

So do i need to change in game county?

[celest shadow]

Depends. If you are staying in Egypt for an extended amount of time, you should consider switching your in-game country or region to Egypt in order to get the regional events and improve your experience.

[nocturne prairie]

No I will go to Russia with in a month😩

[night cloak]

@celest shadow please help me too

[night cloak]

Do you require assistance regarding the deletion of your account?

How can I fix

I want to stop deletion

[cyan citrus]

Please contact customer support in-game for further assistance as mentioned earlier, @night cloak. We cannot help you with such account related issues through the community.

[night cloak]

I can't click anything because of the text I see when I log in to the game.

[cyan citrus]

You can contact them through login menu, @night cloak. Please refer #faq sub point 5.4 for further information.

[night cloak]

I tried it is not supported

how many times i tried col i tried it doesn't work please do something

😔

My account will be deleted please help😔

[cyan citrus]

Your concern is totally comprehensible. Unfortunately, we cannot help you any further in this regard other than to redirect you to customer service, @night cloak. Please understand that we only provide community support, therefore we cannot help you with such account related issues in any way. Hope you understand.

[hybrid tusk]

What is the name (Profile Name) of the linked social media account (Incase if you linked your account with two social media accounts then provide us with both profile names)

What is needed??

Give my email or what?

[cyan citrus]

Can you please provide a screenshot of the inquiry, @hybrid tusk?

[hybrid tusk]

Bro i wanna to unlink my phone number

So the support of game tell me give some information

I do it but doesn't work

[cyan citrus]

Please provide a screenshot of the required information, @hybrid tusk.

[cyan citrus]

You may need to wait until customer service representative will get back to you.

[cyan citrus]

How many of your social media accounts are linked to the game, @hybrid tusk? Please mention each social media account that is linked to the game.

[hybrid tusk]

Facebook and Gmail

[cyan citrus]

Please don't send screenshots that include your personal information, @hybrid tusk.

[hybrid tusk]

Oh sorry

can I talk to you in private

[cyan citrus]

You may provide the name of the Facebook account mentioned when you open your profile, @hybrid tusk. As of your Google account, that is also the same. When you open your Gmail account, you can check your username that is provided there.

[cyan citrus]

We can continue here.

[hybrid tusk]

Ok

My nickname in Facebook

Also my nickname on Gmail

I do it

He ask me about payment

Can i send screenshots of my payment here or no?

[cyan citrus]

No, @hybrid tusk. Please continue with the customer service.

[potent frost]

Sir please help me i want to change my region

[hybrid tusk]

Bro just see and tell me if it is right or wrong?

[potent frost]

Hello sir

I want to change my region in pubgm

[cyan citrus]

I'm unable to do that. Only you should have such information.

[potent frost]

I am getting prameter error everytime

Can you do something

[hybrid tusk]

Okay bro as u like

Thanks for help

[storm flume]

Please contact the customer service for further assistance, @potent frost. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

My pleasure!

[potent frost]

Where is customer service

Please

[cyan citrus]

You can contact them through in-game, @potent frost. Please refer to #faq sub point 5.4 for further information.

[vagrant tulip]

Hello am facing an issue in my iPad when I turn on the mic the surrounding sound becomes very low any info how to fix that ?

[potent frost]

@cyan citrus sir i reported already

But i didn't get any reply

Its still error

While change region

[cyan citrus]

That is a known issue for iOS devices. Are you using Discord in background?

[vagrant tulip]

No not at all

[cyan citrus]

You may need to wait for the customer service representative to get back to you. We cannot help you with such account related issues through the community.

[cyan citrus]

Can you please mention your iPAD model and audio device?

[potent frost]

How long do we have to wait

It would be helpful if can from discord

I have seen some videos on YouTube to fix from discord

[cyan citrus]

We cannot predict a reasonable time span, @potent frost. It may take some time due to enormous number of requests. Also, we cannot help you with such account related issues through this platform as mentioned earlier.

[vagrant tulip]

iPad Pro 2021 default device audio

[cyan citrus]

Are you using any kind of earphone, @vagrant tulip?

[vagrant tulip]

No.

[cyan citrus]

Strange. As this a known issue, I may not have a reliable solution. You may try to do a Routine Repair of the game, Offload PUBG MOBILE or reinstall the game completely. Also, try to reset your device settings by going to your device settings > General > Reset all settings. If the issue persists, then please submit a detailed report of the issue through #old in compliance with channel's pinned instructions, @vagrant tulip.

[vagrant tulip]

Sure, Thank you.

[cyan citrus]

My pleasure, @vagrant tulip!

[runic mauve]

@cyan citrus hello can anyone help me plz im facing region issueesss

[cyan citrus]

Please add more details about your issue, @runic mauve.

[runic mauve]

@cyan citrus i cant change my region after putting the verification code it says Parameter Error, trying it for 2 to 3 days it is same all the time😐😐

[storm flume]

Please contact the customer service for further assistance, @runic mauve. Refer to subpoint 5.4 in #faq for further information.

[runic mauve]

No They dont help

@cyan citrus a bot replies and ends the conversation

Again and again

[cyan citrus]

Unfortunately, this is not an issue we can help with, @runic mauve. We only provide community support, therefore we are unable to help you with such account related issues.

[runic mauve]

@cyan citrus then who can help me?

[cyan citrus]

Only customer service, @runic mauve.

[runic mauve]

Customer support doesn't help there is a bot which replies and Just end the conversation no real person comes there 🙄🙄🙄

[cyan citrus]

We cannot help you any further in this regard, @runic mauve. Feel free to report the issue through #old in compliance with channel's pinned instructions.

[runic mauve]

Ok so just tell me how i can talk to a real Person in the customer support service?@cyan citrus

[cyan citrus]

You can start with describing your issue and select relevant options available during your inquiry, @runic mauve.

[runic mauve]

Ok thanks for your time!@cyan citrus

[cyan citrus]

My pleasure, @runic mauve!

[crimson crown]

Why I cannot migrate my data to BGMI@cyan citrus

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @crimson crown. You may ask in their relevant Discord server instead.

[green mantle]

How do i delete my pubg account??

[night cloak]

does anyone know how i can remove the email link i had android and i got my iphone and i don't know the password anymore and i can't get it because i don't have an old number from the email address

[night cloak]

@cyan citrus

[green mantle]

@cyan citrus

[night cloak]

@green mantle You cannot unfortunately.

[pallid briar]

Unfortunately, you cannot do that since it is not a feature yet.

[night cloak]

Well, I can't do anything, that is, it's my account and the email link is the most important from the account, it must be possible somehow

[night cloak]

I know people who were able to get it out

[pallid briar]

Please follow these steps to change your password, @night cloak:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[night cloak]

I no longer know the email address to which I put the email link

[pallid briar]

Search for the keyword PUBG MOBILE using the search feature on all the possible Gmail accounts. You will be able to find the confirmation mail that indicates your e-mail address being successfully linked. Please remember that remembering your credentials is your own responsibility.

[soft harness]

Hello ?? I need little help i got 10 mins banned for what ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft harness.

[pallid briar]

Please refer to subpoint 4.9 in #faq for further assistance, @soft harness.

[twilit rune]

petition to bring back 7 day room card in the RP!

[violet gull]

Hello I've now been playing PUBG mobile for a couple weeks specifically metro royale and just today had a problem happen that I can only assume was a horrific bug. Is there an actual person to person customer support to help resolve this.

[pallid briar]

Feel free to leave your feedback in #old instead.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @violet gull. You can also submit a report in #old in compliance with the channel's pinned instructions.

[green mantle]

So I accidentally linked my fb to new account by creating new account how do i let go of my fb ?? And remove fb i have yo wait 21 days and unlink or is there easy way??

[pallid briar]

Unfortunately, you need to wait for the cooldown to end.

[green mantle]

Why 21 days tho isnt it too long

[pallid briar]

You may refer to subpoint 2.5 in #faq for more information, @green mantle.

[stray merlin]

Sir please help me i want to change my server

[pallid briar]

You can change your server from the basic settings in-game. Click on the "Account" button.

[stray merlin]

Sir iwant to change my region to Pakistan

[pallid briar]

You can change your region too from the basic settings in-game. Click on the "Account" button.

[stray merlin]

But it is not working

[pallid briar]

What issue are you facing exactly?

[stray merlin]

I also made a video .can you give me the link so i can upload it

[pallid briar]

Are you not receiving the verification code, @stray merlin?

[stray merlin]

Yes I received the varification code but. It shows error

[pallid briar]

Please contact the customer service in-game for further assistance, @stray merlin.

[regal crow]

@quaint sonnet say what the problem is here

[quaint sonnet]

hello

can here get help

with checking

how ican prove

that iwasnt cheatet and igot baned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint sonnet.

[next aurora]

@violet gull in #old s not a bug.. if you leave mid match or dc and dont reconnect in metro even played on basic map you still lose your stuff and gear so its not a bug "it was supposed to happen"

[charred echo]

Does anyone have good sensitivity settings 🤔

[next aurora]

Go training and mastered your own sensitivity

[vapid oar]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID: 5872534566 👉👉
ال [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid oar.

[stray merlin]

I want to change my region from turkey to pakistan

[fallen pawn]

Where can I report metro players/accounts

[cyan citrus]

Can you please describe the issue you're facing while changing your region?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fallen pawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[stray merlin]

I still cannot change my region please help me

[fallen pawn]

Can I talk to a metro reunion admins or moderators to report scammers/give details

[cyan citrus]

We don't have METRO ROYALE REUNION moderators, @fallen pawn. You may contact customer support in-game for further assistance.

[fallen pawn]

K

[wary owl]

Someone hacke my account I want it back

[warped blaze]

My account was stolen from me before my phone got hijacked

Can I please get help?

[gray lichen]

Hi, my account has been blocked! Didn't use anything though !! Please reconsider! And solve the problem
my nickname in the game DŃĞىKitKat
id 5396552157
thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray lichen.

[cyan citrus]

Please contact customer support in-game and customer service of the relevant social media account for further assistance, @wary owl and @warped blaze.

[warped blaze]

Thank you

[cyan citrus]

My pleasure, @warped blaze!

[warped blaze]

I read that I need to get into direct contact with customer support.

How do I do that?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how to contact customer service, @warped blaze.

[warped blaze]

Thank you once again

[cyan citrus]

Always my pleasure, @warped blaze.

[austere dock]

Dear pubg team i changed my contry/region mistakly from egypt to russia

And canot return it after 120 day 💔

[cyan citrus]

You will need to wait for the cool-down to reset, @austere dock. Unfortunately, there is nothing else that can be done in this regard.

[austere dock]

Ok thank you but what about change server also?

[cyan citrus]

Still the same, @austere dock. If there is cool-down, you will need to wait until it has been reset.

[austere dock]

Okaay thank you for telling me

[cyan citrus]

My pleasure, @austere dock!

[warped blaze]

Could I try and get into contact with an actual worker instead of a bot?

[cyan citrus]

You may need to reply to the queries generated by AI and select the relevant options available in order to connect to customer service representative, @warped blaze.

[warped blaze]

I did and none of them helped

[cyan citrus]

Can you please share a screenshot of the last response, @warped blaze?

[warped blaze]

I closed the app before coming back here. I'm sorry.

[night cloak]

I need some help i got banned for connection error?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

You may select ''Account Related Issues'' and proceed with your inquiry, @warped blaze. Please refer to my screenshot below as reference. Otherwise, provide me a screenshot of the last reply when you open your game again.

[warped blaze]

Thx

And I'm not able to sign back into it because they changed everything

[steady goblet]

My region is showing parameter error while changing back to Pakistan

😫

[pallid briar]

Please contact the customer service in-game for further assistance, @steady goblet.

[tame crescent]

Hello, how can I change my server before 60? Someone entered my account and changed the server. In game support doesn’t work.

[next aurora]

Cant have to wait

[celest shadow]

You will have to wait 60 days before you can switch to another server.

[soft veldt]

Hello hope all is well, I have a problem trying to login into my game account and the screenshot are my references for that issue, help would be appreciated.
This happened after the patch update of the current season.

Kind regards,
-Omar

[storm flume]

Please contact the customer service for further assistance, @soft veldt. Refer to subpoint 5.4 in #faq for further information.

[soft veldt]

What customer service?
Please help

[cyan citrus]

Customer service in-game, @soft veldt.

[soft veldt]

I don't know how ingame could you show me a ss so I know?

This particular issue is preventing me to play on my main account..

[twilit bloom]

hello

[abstract wadi]

If I remember correctly, next to the settings, the customer service button appears at the bottom left.

[twilit bloom]

I spent the uc by mistake Can you help me and get them back please I live in Lebanon and the price of the uc is very high and I don't have money to ship again We are in Lebanon facing an economic crisis and the prices are very high and with difficulty we only work to eat please I was very sad when I opened a box by mistake I have 190 uc now and I can't charge the royal pass again and as you know its price is 300 uc I only want a refund of 110 uc I have lost 150 uc but I only want 110 to become 300 uc to activate the royal pass please treat me humanely

[cyan citrus]

You may need to start with describing your issue and select the relevant options available during your inquiry to connect to a customer service representative. One example of such is ''Account Related'' issues.

[cyan citrus]

We are very sorry to hear that, @twilit bloom! Hopefully the situation will get better for you. Unfortunately, the UC that you have spent in-game cannot be recovered. You may need to purchase the UC again or wait until the prices are low in your region.

[fresh flame]

It takes too much time to find a match in KRJP server.. How can I fix it??

[twilit bloom]

😭

[cyan citrus]

The KR/JP server is mainly for Korean and Japan players. I would suggest you to switch to your own regional server. Unfortunately, matchmaking is not something we can help with. It is totally dependent on players' activity.

[next aurora]

KrJp is kinda died most of us moved to asia