questions

[cyan citrus]

No information in this regard yet.

He will eventually be suspended upon the verification of cheating behavior.

[pearl needle]

Bunk thanks. Keep up the support work. 👍

[cyan citrus]

My pleasure and thank you so much for your appreciation, @pearl needle!

[ornate totem]

hello can somebody help me? whats wrong with that

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @ornate totem.

https://gameloop.com/.

[ornate totem]

thank you

[cyan citrus]

My pleasure, @ornate totem!

[night cloak]

Hello .I did Mistake And I click delete Account , And Now i
can't cancel it , please can you help me with canceling the delete of my
Account Please? My ID: 51200614735

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[vestal plank]

@cyan citrus hi i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vestal plank. Remember to read through #faq before asking questions in the support channels.

[vestal plank]

@cyan citrus I need to unlink the email

[cyan citrus]

That is not possible at the moment, @vestal plank.

[night cloak]

I can't cancel the delete

[vestal plank]

@cyan citrus Why

[last basin]

If i die will i lose my loadout in metro? @cyan citrus

[cyan citrus]

Please contact customer support in-game as mentioned earlier, @night cloak. We cannot help you with such account related issues through the community.

[vestal plank]

@cyan citrus Can you help me solve the problem

[cyan citrus]

You cannot change/remove third link at the moment, @vestal plank. That feature has not yet been functional.

[pallid briar]

If you are referring to all the equipment/loot that you had with you during the match, then I believe yes.

[vestal plank]

@cyan citrus I need access to the third link

[cyan citrus]

Feel free to contact customer service in-game for further assistance, @vestal plank.

[vestal plank]

@cyan citrus No response from customer service

[cyan citrus]

You may need to wait for the customer service representative to get back to you, @vestal plank. It may take some time due to enormous number of requests.

[last basin]

I mean stuff like helmet vest guns

Not things in my backpack

[pallid briar]

Yes, it should be lost.

[last basin]

Cuz i've died a lot of times and still didnt lose one single thing

[north lynx]

I WAS RECENTLY TAKEN AWAY MY UC I HAD ONY ACCOUNT, I DONT UNDERSTAND, ITS SO SILLY. IS THEY ANY WAY I CAN GET MY UC BACK

[vestal plank]

@cyan citrus Is it possible to cancel the linking of the e-mail due to account theft and enter his e-mail account

[storm flume]

Please contact the customer service for further assistance, @north lynx. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

In that case, you may need to contact customer service in-game for further assistance.

[clear berry]

Fb login not working again??

[cyan citrus]

Please refer to #news for further information, @clear berry.

[clear berry]

When is it gonna fix tho? When apps are up back again?

[ocean pine]

Hey everyone. I resently got a 7 day ban for like absolutely no reason. I was pushing conqueror and then just got the ban. I lost my rank and my kd. Will it be back after the 7 day ban and why did I get banned. Like did I get banned for patatoing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean pine.

[cyan citrus]

No information in this regard. This is mainly an issue on Facebook end.

[queen bison]

How can I get rename card for free means can you make a event of rename card

A event to redeem it and there are some people who wants rename card for free

[cyan citrus]

If there is no event available to get the rename card, you may need to purchase it from in-game shop, @queen bison.

[glossy pelican]

I only know of one current method, and that is being inactive for 30 days.
Once you collect 200 crew points, go to the Crew section
Tap on the Crew Shop located at the right sidebar
Swipe complete down in the shop items and you will find rename card

[past python]

every thing in pubg is like this since 2am today after facebook started to crash i have restarted change wifi to data mobile still like this

[cyan citrus]

Are you using Facebook login method, @past python?

[past python]

facebook and apple game center to login

[cyan citrus]

Is it still the same when you login with Game Center, @past python?

[hybrid tusk]

Hi bro can ask u

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hybrid tusk. Remember to read through #faq before asking questions in the support channels.

[hybrid tusk]

I wanna to unlike my phone number from account

[past python]

when i login through game center i dont have friends which are from fb but the problem is same only event section show up others are same

[cyan citrus]

Where do you reside, @past python?

[cyan citrus]

That is not possible at the moment.

[past python]

where do u reside means

[cyan citrus]

Your country or region, @past python.

That's is against the Terms of Service. Please avoid making such comments again.

[past python]

when i started to play pubg still now i did not change it country is nepal and region is asia and now i have been living in australia sydney since 5years never had problem

[hybrid tusk]

Sorry bro idk

[cyan citrus]

Can you please try to do a Routine Repair of the game?

[hybrid tusk]

I didn't know selling was against the rules

[past python]

ok i will try that

[cyan citrus]

You can read the Terms of Service from the link below.

https://www.pubgmobile.com/terms.html.

[west light]

How do I get this

[hybrid tusk]

I don't read my lessons. How are you going to read this newspaper?

😂 😂 😂

Thank u bro

[cyan citrus]

You may tap on ''?'' for more information.

[cyan citrus]

Can you please try to do a Routine Repair of the game, @night cloak?

Can you please mention your device, @night cloak?

Can you please try to clear game cache one time and restart your device, @night cloak?

In that case, you may need to reinstall the game completely. As you have mentioned that the issue is not happening in another game, @night cloak.

[night cloak]

Hello, PUBG MOBILE. Iknow that you are very busy due to the large number of messages.l had no problem with my account. My account has been banned fro no reason and l swear to do or use external materials and that l play clean play and l make very careful to comply with the terms and integrity of the game.

The account id: 5243069064
The name of the account user (AF๛RAMAN)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[shy lily]

Hi dear we are organizing a tournament for arabic speakers, i want to share the photo that contains all information.

[cyan citrus]

Please use #tournaments for such activities, @shy lily.

[glass beacon]

I need some help I’m pretty mad what just happened

[cyan citrus]

Can you please add more details about your issue, @glass beacon?

[glass beacon]

Well was playing metro royale blockade mode an I died an lost my gun from that mode not even advanced mode so I’m not happy about what just happen

[heavy vortex]

@cyan citrus

[glass beacon]

Why am I losing stuff in basic mode then

[keen pecan]

@heavy vortex @cyan citrus I need help 😣
I can't log in my pubg account cause of the Facebook crash today are you guys resolving the issue?

[pallid briar]

You may refer to #news. Please wait patiently for the issue to be resolved.

[keen pecan]

Wtf🧐🧐 seriously?

I should just sit my axx and wait?

[pallid briar]

It is an issue from the side of Facebook, hopefully the issue will be resolved soon. Meanwhile you may use a different login method ot wait patiently, @keen pecan. Also, please do not bypass the chat filters.

[keen pecan]

Sure boss 😁😁

@pallid briar better not take long

[pallid briar]

Hope not. But the issue is from the side of Facebook. So no estimated time.

[keen pecan]

I see 🤔 🤔

I guess I'll have to sue Facebook 😅

[chrome karma]

Can u remove my nickname

[celest shadow]

It has been removed. In the future, please use #discord for Discord-related support.

[magic solstice]

What is this red crystal and how can I use thi

[cyan citrus]

What happens when you tap on that Use option, @magic solstice?

[magic solstice]

I tap than it's take me to this page

[cyan citrus]

Can you please mention the name of the event from where you obtained that item, @magic solstice?

[magic solstice]

I don't know I get this I just checking my inventory than I show this

[cyan citrus]

Unfortunately, I'm not aware of that item or relevant event, @magic solstice. You may browse the shop and see if you can use it somewhere.

[magic solstice]

When koenigsegg jesko come in game

[pallid briar]

No information regarding this, keep an eye on #news.

[magic solstice]

isn't PUBG mobile collaborating with jujutsu kaisen

[pallid briar]

May I know your region?

[magic solstice]

No region changing option

[pallid briar]

Yes, you may refer to this:
#news message

[magic solstice]

I live in Greece

[pallid briar]

It seems like a regional event, @magic solstice. If it isn't available tor you as of now, you may try waiting and see if the event is out later on.

[magic solstice]

But there no option to change my region

In my other I'd I have option

[pallid briar]

The option is not able for you since your account was created or registered under the EEA region.

[magic solstice]

What is this

[pallid briar]

Nothing will happen if you select "Accept". If you select "Disagree", it will prompt you to delete your account.

I suggest you wait for the event to be available.

[glass beacon]

Can anyone help me why I’m losing stuff in metro

[magic solstice]

If I select accept than I enable to change my region?

[pallid briar]

No.

[cyan citrus]

I would suggest you to not interfere with that option or you may accidentally lose your account.

There is no way to change your region as there is legislation issue involved, @magic solstice.

[magic solstice]

Ok

[cyan citrus]

Please contact customer support in-game for further assistance.

[magic solstice]

Is Greece have official discord server?

[night cloak]

Um hello , my friends are playing the metro mode but it doesn't want to make me enter it tells me it's a beta version.

[cyan citrus]

The METRO ROYALE REUNION is not yet available for everyone, @night cloak. You may provide your feedback through #old.

[haughty flame]

Hi um i did twitter login and it wont allow me in. Any suggestions?

[cyan citrus]

Can you please share a screenshot of the issue you're facing?

[cyan citrus]

Got it! Thank you for the screenshot, @haughty flame. Please try to follow my steps. Open the game > Tap on the Twitter login method > Do not enter your login credentials , instead scroll down a little and you will see an option of '' Apps and sessions '' . Tap on that option and try to login the account from there.

[wooden summit]

It worked after a few restarts ty @cyan citrus

[haughty flame]

It just logs me in to the twitter not in-game

[cyan citrus]

Try to restart the game and login again, @haughty flame.

[haughty flame]

Thanks 🙏🏽

[cyan citrus]

My pleasure, @haughty flame!

[thorn marsh]

Where to view a place in the season if shown out of season

?

@cyan citrus.

Help me

[night cloak]

Could you please elaborate?

[thorn marsh]

Support wrote that the account is being checked, how long will it last?

Verification week has passed

Will it be possible to get a conqueror?

[night cloak]

Your account is under security observation?

[thorn marsh]

Yes

Why are they checking?

[night cloak]

This is a check for suspicious activity in-game, this check does not have and estimated time. You may wait patiently for the inspection to end. Thank you for understanding.

[thorn marsh]

Can I get a conqueror?

I have spent a lot of time is it worth continuing?

[night cloak]

If you pass the security inspection you may obtain conquer by being ranked top 500.

[thorn marsh]

I won't receive it until the end of the check?

[night cloak]

If you’re top 500 when the check is done then, yes.

[thorn marsh]

Thanks

[solid holly]

I want someone to support

Supporters Questions Are you here to play?

I want to help

[night cloak]

Hello! I hope you’re having a great day/night. Kindly state your issue otherwise I’m unable to assist you, thank you.

[solid holly]

@night cloak؛؛ I really want help, do not tell me to communicate through the game support

[night cloak]

If your query is account related you will need to contact in-game support.

[solid holly]

@night cloak My account has been banned and I need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid holly.

[astral moth]

Why there is no 90fps in s21 ultra plus ?

[fallow knoll]

WHY bot damage is high i will knock out on 5 bullet

[west light]

Can I move this button

[clear berry]

Yes u can, click on it and move

[west light]

Funny

[night cloak]

My account has been blocked for 10 years and I did not know the user's agreement, please decrypt your account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[astral moth]

Why there is no 90fps in s21 ultra plus ?

[fallow knoll]

I Have Problem I Want To Share My Pro Moments I Finish 2 squad and i taught it will record like others but i cannot find

[fallen finch]

Good day, dear authorized person, your account has been transferred to another version in my account with ID number 5266162999, which I have logged in with play games since August 10, 2021. I can not. Helpppp #questions #questions #questions

[feral forge]

In this case you will have to download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard.

[fallen finch]

I didn't migrate to another version, my account was stolen helpp #questions

[feral forge]

As advised earlier, since your account has been compromised, and your account data has been migrated to another version by the unauthorized person, in this case, you will have to download the relevant version of the game that your account data has been migrated to, and contact the in-game customer service of that version for further assistance in this regard.

[fallen finch]

Dear official, I did what you said on your suggestion, creating a new account.

[fallen finch]

someone else is using my account in india version. see picture

[feral forge]

You will have to contact the in-game customer service of the relevant version of the game for further assistance. Please know that we are unable to assist players with account related issues here on Discord in any way.

[sharp arch]

@feral forge hello

Can you please help me?

[feral forge]

Hello, @sharp arch. How can we help you?

[sharp arch]

My server mistakenly chose to middle east. Im from Asia

[feral forge]

Your only option is to wait for the cooldown to end before you can change your server again, please be careful next time.

[quick tiger]

What the heck is this

Pls explain

I didn't did anything

For this

[sharp arch]

So i have to wait 60 days? This is the only option?

[quick tiger]

@feral forge explain why is this

Happening

[feral forge]

Yes.

[sharp arch]

Ok

Thank you

[feral forge]

Please do not use inappropriate or blacklisted words in the world chat.

[quick tiger]

I didn't

I was talking simply

Can't I even play with my friends from now?

I lost everything because of this

I just used net word which became ***
@feral forge

How the heck is that a blacklisted word

[feral forge]

Feel free to provide your feedback to the game through #old, @quick tiger.

[quick tiger]

Then Trading which became ***

[normal fulcrum]

@feral forge Who gets Star Player title?

[heavy latch]

please help me i get this message when i try to login

[severe kestrel]

@quick tiger Don't type vulgar or offensive words in game chat.

[feral forge]

I unfortunately do not have information regarding this.

[feral forge]

If it was not done by you, then it must be someone else who has access to your game account via your social media has migrated your account data to another version. In this case, you will have to download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard.

[normal fulcrum]

Can you ask someone and mention me later on? Actually I saw a player yesterday with that title. And I'm curious about it.

[normal fulcrum]

@night cloak Marshy knows this?

[heavy latch]

my account login with my twitter account when i try to login with my linked email account i get this message

[night cloak]

Ummm korean players?

[normal fulcrum]

No. Actually the player was Indian coz the player was using Hindi characters in his name amd had Indian flag

[heavy vortex]

KR version players. @normal fulcrum

[feral forge]

Please download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard as advised.

[normal fulcrum]

So the title is not available on Global version?

[heavy vortex]

Nope.

[heavy latch]

how do i know which is relevant version ?

[feral forge]

Most likely BGMI.

[heavy latch]

i live in hong kong and i never log in BGMI

[normal fulcrum]

Bummer.

[feral forge]

As mentioned earlier, if it was not done by you, then it must be someone else who has access to your game account via your social media has migrated your account data to another version.

[golden lion]

Please fix unlink bug ASAP 😭

Please

I also want to migrate my account 🥺

Is developers are working on it?

[night cloak]

Mentioning this everyday does not change the answer I’ve given you 3 days ago. Should you’ve forgot what I said you may refer back to that message. If there’s any news regarding this topic it’ll either be pinned in this channel or announced via #news.

[feral forge]

Only the best 6 matches will be counted towards the All-Talent Championship leaderboard, and all the matches that you play from 3 days, which is up to 18 matches, will all be counted towards the Regional Rankings. You may check more information about it by clicking on the ? button located below Season 3.

[mystic sparrow]

is there any possible way to refund my points because i died because of bug

[feral forge]

Unfortunately, no. Feel free to submit a report regarding the issue and your feedback to the game through #old.

[vocal carbon]

+submit

I want to change my country region

[glossy pier]

Understood thanks

[feral forge]

You can change your country/region via your in-game basic settings > account.

[vocal carbon]

No he did not work

[feral forge]

Could you please elaborate?

[vocal carbon]

How i show you screen record??

[feral forge]

You may send it here.

[vocal carbon]

Ok

@feral forge Tell me

[feral forge]

If you are not receiving the verification code, please try again some time later or contact the in-game customer service for further assistance in this regard, @vocal carbon. Be advised that we are unable to assist players with account related issues here on Discord in any way.

As a safety measure, I have removed your video as it contains your personal information.

[vocal carbon]

@feral forge The code is found but the problem comes forward parameter error

[feral forge]

You may also try again some time later or contact the in-game customer service for further assistance in this regard.

[drifting viper]

Hello ,
My account is currently linked with two social handles one is twitter and the second one is gmail and my problem is when I unlink my twitter it goes to a process of 7 days and on 7th day it gets link back to my account again instead of getting unlinked

Pls fix this as soon as possible... ..I need to tranfer my id to BGMI I don't have much time

[fallow knoll]

Help me my problem is multi touch 4 finger control i cannot move like a pro i calibrate my phone idk why

I can only do is 3 finger

[ivory smelt]

Add Cheater Report Again in Discord Please 🙏

[drifting viper]

Hello ,
My account is currently linked with two social handles one is twitter and the second one is gmail and my problem is when I unlink my twitter it goes to a process of 7 days and on 7th day it gets link back to my account again instead of getting unlinked

Pls fix this as soon as possible... ..I need to tranfer my id to BGMI I don't have much time

[night cloak]

Your may refer to this message:

<#questions message>.

[night cloak]

Kindly report any bugs/issues via #old.

[drifting viper]

@night cloak I am reporting this bug from last one month

But still is had not been fixed yet

[night cloak]

You may refer to this message, @fallow knoll.

[night cloak]

Patience is key in this situation.

[drifting viper]

@night cloak we can't contact in-game since the game is ban in india ...

😭

[night cloak]

We cannot assist in this matter, you may try contacting in-game support.

[ivory smelt]

User name : SH么GODZILLAツ
User id : 5708544964
Proof: https://youtu.be/j6zGt65P-_Y

[night cloak]

@ivory smelt.

[drifting viper]

Try to understand we can't contact in-game the game is ban in india ...@night cloak

[ivory smelt]

Yes

[night cloak]

Kindly understand we cannot assist with account related issues.

You may report the user via the link provided in this message, @ivory smelt.

[drifting viper]

So whom should I contact ....I have emailed them thousand times but I get a automated reply everytime ..how do I reach out to pubg @night cloak

[ivory smelt]

Please I don't know how to to please fill the form 🥺

[night cloak]

I’ve stated all of this information above, @drifting viper. You may also refer to this message.

[night cloak]

Im happy to assist you with filling out the form so you can report more players in the future by yourself, may I ask what it is you’re not sure about?

[drifting viper]

@night cloak then how will we transfer to BGMI if you guys don't help...We will loose our account

[ivory smelt]

When i put link it says not correct

[night cloak]

Are you pasting the whole link? If so you’re only supposed to post the channel ID.

[ivory smelt]

Finally Done ✅

Thanks 😁❤️

[night cloak]

You’re most welcome! Happy to help.

[ivory smelt]

But please add Cheater report Option in Dc. 🥺❤️

[drifting viper]

????

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Should you require assistance in this regard you may contact in-game support, thank you for understanding.

[celest shadow]

The cheater reports channel has been replaced with the cheater reports form: https://bit.ly/3uDSJZv.

[night cloak]

Hello do you have any info about the new update for 90 fps iPhone 13 pro max please thank you very much

[night cloak]

Currently there’s no information in this regard. Keep an eye on #news!

[manic totem]

what is return exclusive?

[night cloak]

When purchasing these packs you may obtain a random bonus of UC.

[manic totem]

oh ok

i received no bonus. scam

[night cloak]

Did you purchase the 60 UC pack or the 300 UC pack?

[manic totem]

300

[night cloak]

Could you please share a fresh screenshot of the shop tab?

[night cloak]

And your sure you purchased the correct pack? (If you bought the UC via a custom pack the offer will not apply).

[manic totem]

yes

[night cloak]

Not through a custom pack?

[tranquil summit]

Hi

[night cloak]

Hello! I hope you’re having a great day/night. Kindly state your issue otherwise I’m unable to assist you, thank you.

[manic totem]

nope. i started with 301 i bought the pack and i had 626, then i spent until had 306. No “up to 6000 bonus” took place

[night cloak]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

[manic totem]

ok

[leaden pivot]

Bro can i change the 3rd link email?

[night cloak]

Currently this is not apart of the feature.

[golden lion]

Currently we can't unlink anything

[night cloak]

@golden lion.

[golden lion]

Ok

😭

[digital crescent]

Hello I want to unlink phone number from my account

[pallid briar]

You cannot unlink that since it is not a feature yet.

[night cloak]

Is dowloading pubg from taptap legal?

[pallid briar]

No, that is not an official source so it is not recommended.

Already answered, we are not affiliated with the customer service in-game and are unable to assist.

State your issue and there should be an option. Otherwise you may try again. Unfortunately we cannot help you if they can't either.

You can try asking if you wish to do so. Like I said many times, this is something I am not aware of.

Broadly stating your issue would be helpful if you do talk to a moderator or someone else.

[night cloak]

Hello! I hope you’re having a great day/night. Kindly state your issue otherwise I’m unable to assist you, thank you.

Sure.

[trim siren]

I need to talk with Support Pleas .

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[sick berry]

How to restore a pubg account that was hit by fishing?

[night cloak]

Do you still have access to this PUBG MOBILE account?

[sick berry]

Yes i still

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[sick berry]

Ok I’ll try.
Thanks for info

[rough lotus]

is rp respect issue screen issue resolved?

[raven elbow]

How I can leave a team in pubg mobile esports zone, if I am a captain?

[night cloak]

There’s been no news regarding.!

[night cloak]

@onyx cairn?

[lethal plank]

How to get esports room card I need esports room card for tournament

Can anyone help me

[night cloak]

Kindly refer to this message, @lethal plank.

[raven elbow]

I want to play tournamen and can't find out how to leave a team

[onyx cairn]

Login to the website and delete the team, as you cannot transfer the captain role. The new captain need to submit the team again.

[raven elbow]

How ? I don't see this option

[onyx cairn]

Checked, you don't need to delete or edit the information yet, @raven elbow.

Will forward to the responsible team management to have a check on it.

[raven elbow]

I don't get it, really. What I should to do now?

[raven elbow]

Is there a problems on the site?

[snow mortar]

Hey is there any way i can remove the third link from my account? It’s link on twitter and gmail.

[pallid briar]

You cannot unlink your third link email since that is not a feature yet.

[night cloak]

Please wait patiently.

[raven elbow]

Ok

[snow mortar]

Okay, can i link it on any other emails?
I mean i can change the email it is linked on?

[night cloak]

Currently this is not apart of this feature. Feel free to provide suggestion/feedback in #old.

[snow mortar]

I hope it works

[night cloak]

The channel is intended to make the team aware of communities feedback. Not all features are added.

[snow mortar]

Anyways
Tysm

[night cloak]

You’re most welcome! Have a lovely day/night ahead!

[snow mortar]

You too❤️

[quick tiger]

@severe kestrel I didn't typed any words like that

That*

[pallid briar]

Hey, do you require any assistance?

[quick tiger]

No

I was replying him

[pallid briar]

Please use #chat for general discussions.

[onyx cairn]

Checked with the team, there's currently no tournament which requires a registration via this website.

[raven elbow]

How I can leave the team?? I wanna play Gamestars and it connected to pubgmobileEsports zone

I can't join any team, it shows me that I need to leave my team first, but there's no button in the site

[wispy crow]

Why My Flora Manace mode doesn't work Perfectly Counter stops Everytime even I'm on Plane

Also Enemies Disappear in front of Me

Simple Erangle works perfect

[past lynx]

Account has been banned for an hour is it from network or something else ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past lynx.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wispy crow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[jovial trellis]

Hello, support the company, my account, I have been banned for 10 years, and I have not used any cheating tools or violating the rules. Please take note, because this is my favorite account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jovial trellis.

[fallow frigate]

Hey, my account was stolen and the thief locked the account for 10 years. I haven't done any hack before, please look into my account. I paid huge amounts of money. Please, I want to restore my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow frigate.

[meager pumice]

Any moderator here?

[rancid tapir]

Dear PUBG developer team, my active PUBG account has been unfairly banned. I did not use any cheats in the game and I did not make any illegal actions that could cause me to be suspended from the game. I don't think I have behaved inappropriately. I would like to request a proof of why you closed my account. I request that my account be reviewed and reopened as soon as possible. I wish you good work.

My Account Information

Account ID: 51226642049

My nickname: D4RKヤBLu£

My Level: 61

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid tapir.

[pallid briar]

Please state your issue first.

[versed sonnet]

Refer to subpoint 2.12 in #faq for further informations. Avoid sending the same inquiry multiple times.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse ingot.

[onyx cairn]

Please contact the support for this website as this is not an official tournament from our side.

[meager pumice]

When this comes

Or When will be avaliable

[night cloak]

Ho

Hi

Im facing a problem with my account and looking for assistance please

[fallow knoll]

Help Anyone

Is pubg mobile india is pubg mobile official

[bleak grove]

@celest shadow sorry to ping but I have a question what are the requirements for getting a global tittle?

[pallid briar]

It should be available if you login for 7 days.

[pallid briar]

Could you please elaborate what type of assistance you require?

[pallid mango]

why my health dose't regain after i killing the enemies?

[meager pumice]

Oke tnx

[cyan citrus]

Are you referring to regional rankings?

[pallid mango]

last time metro mode is regained my health

[heady charm]

Please help me
My account is hacked
And l want to ban it
So please any one from supporters help me

[storm flume]

Please contact the customer service for further assistance, @heady charm. Refer to subpoint 5.4 in #faq for further information.

[young sable]

can i get banned if im playing with cheater

[pallid mango]

hello anyone?

🥺

[cyan citrus]

Yes. Multiple violations will result in a permanent suspension.

[pallid mango]

nobody notice me? 😮‍💨

[inland lake]

I am not able to change my region

[cyan citrus]

Can you please add more details about your issue, @inland lake?

[inland lake]

I am not getting otp when I try to change my region to Pakistan

Can you change my region

[storm flume]

Please contact the customer service for further assistance, @inland lake. Refer to subpoint 5.4 in #faq for further information.

[bleak grove]

@cyan citrus yep

[karmic oak]

I see that people have PMPL fall special crates but I dont have it.. I am from Finland. When will it come to my region?

[cyan citrus]

Should be at least diamond 5 to be in regional rankings.

[karmic oak]

Does anyone know if I am able to get it soon?

[bleak grove]

@cyan citrus someone said Lvl 40 and diamond v

[bleak grove]

No like the requirements

[cyan citrus]

My bad, @pallid briar. I missed the diamond 5 in my last reply. Yes, you should reach diamond 5 to be in regional ranking.

[bleak grove]

And what about the level?

[cyan citrus]

May I ask what is your current level, @bleak grove?

[bleak grove]

Lemme check

41

About to get to 42

[short oasis]

Why is talent not working for me in metro?

[cyan citrus]

You should be able to be in ranking after you have reached diamond. However, keep in mind, only the wins that you gain after reaching diamond will be counted towards the ranking.

[cyan citrus]

Can you please elaborate?

[bleak grove]

Ohh thanks thanks

[short oasis]

I have this maxed

I should open crates faster

But its still 6 seconds

My friends only take 4 seconds

[cyan citrus]

My pleasure!

[bleak grove]

I just wanna get grenadier 🙃

[short oasis]

@cyan citrus here

Ty

[cyan citrus]

Unfortunately, I don't have much knowledge about this game mode, @short oasis. You may wait until someone else with more knowledge can help you out or try to contact customer service in-game.

[short oasis]

Ok

[twilit bloom]

Hello, I have a problem since I entered the PUBG game, it caught my attention that there is a problem, there is no button to change the country

my id: 5871872450
my country:lebanon
my phone:iphone 6 s plus

helpp meee

[median jackal]

Unfortunately, your account is registered or created in the European Economic Area(EEA) regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account, or continue playing in the global English version of PUBG MOBILE. There is no other way.

[empty stream]

Hi my friends account got hacked can you pleas help me and him his id is 577306514 the account is hacked right now we login for time to time to check if his Facebook got unlinked my friends Facebook is disband so he cant access the facebook and we use that login by verification code the hacker has his twitter linked and we are waiting for the Facebook to unlink so we can link gemail-googleplay pls some one help

[storm flume]

Please contact the customer service for further assistance, @empty stream. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I can't transfer my PUBG account to BGMI

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @night cloak.

[night cloak]

@pallid briar what can I do for this issue

[pallid briar]

You may contact their relevant Discord server instead, @night cloak.

[wooden burrow]

Game keeps saying update finished restart to see new content, I restart and the same message repeats ?

[night cloak]

@pallid briar ok

[empty stream]

Can someone help me this dyno bot is usles he just gave me instructions how to ban hacker beach i need to know how to get the account back

[cyan citrus]

Hello! That is unfortunate that you have trouble getting into game. Can you please mention your device?

[wooden burrow]

IPad Pro 2020

[cyan citrus]

Got it! Please try to follow my steps, @wooden burrow. Go to your device settings > General > Background App Refresh and turn it on. Also, search for ''PUBG MOBILE'' and enable the ''Background App Refresh'' for PUBG MOBILE. If it's already enabled, disable and enable it again. Restart your device and see if it will make any difference.

[cyan citrus]

Please contact customer support in-game for further assistance. We cannot help you with compromised accounts through the community.

[wooden burrow]

Awesome that worked! Thank you

[cyan citrus]

My pleasure, @wooden burrow!

[empty stream]

I did bro but when they asked me for official account creating data i cant give them the info because i dont have the Facebook

[cyan citrus]

If you cannot provide the required information to prove the integrity or authority of your account, customer service may not be able to proceed, @empty stream. Please understand that we are not affiliated with customer service and we cannot help you with such account related issues.

[empty stream]

Ok thanks bro i will keep on trying because that account means alot to me

[night cloak]

I can't connect with Facebook

[cyan citrus]

Where do you reside, @night cloak?

[night cloak]

France, I have the problem with Facebook since today

[cyan citrus]

Can you please try to do a Routine Repair of the game and restart your device one time, @night cloak?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid mango]

why this talent dose't work in my game play?

[night cloak]

What is problem?

[cyan citrus]

Can you please try to do as mentioned in that notice, @night cloak?

[night cloak]

yes

i restart my computer and again this

[cyan citrus]

Are you using an emulator, @night cloak?

[night cloak]

yes

[cyan citrus]

Should you require assistance regarding Gameloop, please visit their official website or their Discord server, @night cloak.

https://gameloop.com/.

[west vapor]

Unfortunately, I don't have much knowledge about this game mode, @pallid mango. You may wait until someone else with more knowledge can help you out or try to contact customer service in-game.

[night cloak]

ok thanks

[cyan citrus]

My pleasure, @night cloak!

[dry walrus]

@cyan citrus do u get paid to be a mod?

[storm flume]

Please avoid going off-topic, @dry walrus. You may have unrelated conversations in #chat.

[boreal dragon]

Guyz , i have an issue .. i was playing via Samsung galaxy note 9 .. now i have ipad 8th ... footsteps is no accurate.. and the sound is very low .. but if i turn off the mic .. the sounds is better

[cyan citrus]

This is a known issue for iOS devices, @boreal dragon. May I ask if you're using Discord in the background?

[boreal dragon]

I don't got discord on my ipad

But some of my friends doesn't facing this issue

With my Samsung.. the sounds was very accurate

[cyan citrus]

Please try to do a Routine Repair of the game, Offload PUBG MOBILE or reinstall the game completely, @boreal dragon. Also, try to reset your device settings by going to your device settings > General > Reset all settings. Restart your device and see if it will make any difference. If the issue persists, then please submit a detailed report of the issue through #old in compliance with channel's pinned instructions.

[boreal dragon]

Ok .. thx alot .. but my ipad is just new with this issue .. and i watched some video to solve it by changing some setting on ipad's sound aNd still the same

[cyan citrus]

Please refer to my previous response again and see if this helps, otherwise submit a report through #old as I mentioned earlier, @boreal dragon.

[night cloak]

Was the same on my iPad. Then I switched to better headphone.

[boreal dragon]

Thx Alot Bunk .. i will try

[cyan citrus]

My pleasure, @boreal dragon!

[boreal dragon]

@night cloak i used my friend's airpods and is the same

[night cloak]

Airpod has the issue. I switched to Sony.

[boreal dragon]

I am using Akg

[next aurora]

Metro s still the same old metro back in when its first out full of bug and not working skill

[boreal dragon]

This issue is annoying me alot

[night cloak]

It will be different for different iDevices. Cause my previous 10.5 iPad did not have the issue.

[boreal dragon]

My friends have iphone x .. x max .. 11 pro max .. 12 pro max .. only me and 11 pro max facing this issue

The problem now is i can't buy new headphones 😒 so i must continue with this akg or alcatel

[night cloak]

Yes, different for different devices. It is not the game. Even if you join a Discord call, the sound will be low.

[honest sand]

I have an issue to report

😪

When I’m on my main account, i cant play metro but when I switch to another account, i can play it

And this is a screenshot of when i try to go into metro on my main account

[cyan citrus]

The METRO ROYALE is not yet available for everyone, @honest sand. Feel free to provide your feedback through #old.

[honest sand]

How the hell does that make sense?

I can play on an account I haven’t touched in 5 months but i cant play on an account i play on everyday

[night cloak]

The server randomly selected certain players. It will be available to everyone soon.

[late otter]

Hello

[cyan citrus]

Hello! How can we help you, @late otter?

[late otter]

3 accounts have been banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late otter.

[molten sparrow]

Hello

[west vapor]

Unfortunately, we cannot help you with compromised accounts through the community, @late otter . Please be advised that it may take some time for the customer service to verify the integrity of your account and remove the unauthorized access. Your patience is highly appreciated in this regard.

[west vapor]

How can i help you today?

[icy prairie]

I dont like this

[granite plume]

Im Indian player no option in game country and region change i want to change form the europian economic area please shift to Indian server

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @granite plume.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @icy prairie. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Like what the actual halalolu ? I'm stuck here f

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hearty summit]

I reported a metro royal problem about ten days ago and it is still not solved

[cyan citrus]

It may take some time to identify the cause of the new bugs and release a patch, @hearty summit. Your patience is highly appreciated in this regard.

[west vapor]

There are a lot of issues reported than you think.
And it is not always possible to fix these. Imagine there are 1000 different devices. You try to fix a bug for everyone, and it turns out that it was fixed for everyone, but a new bug appeared for 500 of the devices. And you fix the new one on 100 devices; something goes wrong with the other 400 devices. It is an infinite loop from that point. It takes a few hours to fix an issue for a device, but to avoid the bug from creating ten more bugs - it takes quite a lot of time.

I understand that these are very unfortunate, but there’s no easy fix for these. Please be patient with the developers and try to know that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

[raven elbow]

I want to delete a team on your site , or maybe you can somehow kick me.

I can give you all proofs

[honest slate]

Hello I need help!

[onyx cairn]

This is nothing we can assist you, you need to contact the tournament organizer and their website support to edit the information as this tournament is not an official tournament from our side, @raven elbow. Kindly avoid asking multiple times as you have been answered already.

[honest slate]

I bought a Seasonal Delicacies UAZ skin but it's not equipping in classic modes... What should I do???

[dire idol]

Anyone knows how much time needs metro royale to fix beta version

[cyan citrus]

You may try to reapply the skin, make sure that you have the resources downloaded for that skin or do a Routine Repair of the game.

[cyan citrus]

No information in this regard.

[raven elbow]

But it's not my problem, same situation happened with me when I was playing ESL, and I can't leave the team, so they kicked me. That's why I am asking. Tournaments name Starladder

[onyx cairn]

I'm not ESL or StarLadder, neither I do have access to a third party tournament website. So contact them and please stop asking me the same over and over again.

[honest slate]

I'm gonna do routine repair but I've tried to reapply the skin, didn't worked.

[raven elbow]

Just delete my team on pubgmobileesports.zone , that's all

[night cloak]

Please note we cannot assist in this matter. Repeating yourself does not give us the ability to magically help. Please refer to this message from Daniel and refrain from repeating yourself again in this channel, @raven elbow. Thank you for your understanding.

[plain vapor]

#Transfer/migration issue
Actually those people who have logged in their ids in new version of pubg global are facing issue and those who didn't logged in in new version of global can transfer thier bgmi ids I personally today checked this and made video so somewhere there is problem with the pubg global new version

[wooden burrow]

@cyan citrus heya I took a break from the app re loaded it, and it’s still doing the same message; I load the app it says updated re open it, even after doing the background refresh and restarting it

Also in metro, on map 2, there is a tile to the right of the dark zone, furthest to the wall; when the message prompts about it being the dark zone ahead, is causing crashes and for you to reload the game, happened to every single one of my team

Next to the first train, furthest to the right

[slow oracle]

Can we use automatic sniper riffle for weapon master?

[wooden burrow]

Physically can’t get into the app cause it won’t let me load it says this and then force closes, refresh, and background refresh and restarting device isn’t working

[cyan citrus]

Can you please try to Offload PUBG MOBILE? This may clear game data or you may try to reinstall the game.

[slow oracle]

@cyan citrus

[cyan citrus]

Yes. As far as I remember, DMR can be used to complete the achievement.

[cyan citrus]

We cannot help you with transfer issues. You may contact customer support of the relevant version for further assistance.

[plain vapor]

But the problem is with global version only bcz the id which has been logged in new version cannot be migrated to bgmi whereas the ids which are still not logged in new version of pubg can be transferred directly to bgmi without any error so conclusion is that somewhere there is problem with new version of pubg global

[cyan citrus]

We only provide community support for PUBG MOBILE global version, @plain vapor. Feel free to contact customer service in-game for such issues.

[dire pebble]

Admin?

[cyan citrus]

How can we help you, @dire pebble?

[dire pebble]

I need go change my region as i m unable to shift in BGMI

[cyan citrus]

What is the issue you're facing while changing your region, @dire pebble?

[heady charm]

Hello any supporters her

[cyan citrus]

Hello! How can we help you, @heady charm?

[dire pebble]

I need to change but no button on n Sitting

[cyan citrus]

The region change option is not available for the accounts registered in European Economic Area due to General Data Protection Regulation, @dire pebble.

[heady charm]

@cyan citrus Hello my account is hacked l want to ban the account

[frail elbow]

Hello Dears,

My name is Heba Emad

Please help me to get my account back. 
I'm linking my pubg account with Twitter and my Twitter account has hacked on 3/10/2021 as I received an email on that day at 15:22 that there's someone opened my account but I couldn't do anything because I had no internet connection then I received another email at 15:33 on the same day that my Twitter account has locked. 
I sent email to Twitter support to help me to get my account and I kept sending them mails then they helped me and gave me my account back yesterday... 
So please me to get my pubg account back because that hacker who hacked my account got me banned and I don't know why.. So please please please help me.

Here's is my ID ‪5533706214‬ and my name ÂB亗MsBunny亗

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail elbow.

[dire pebble]

Wenn i go to Israel I can not change that ? Should I play in Eu Region?

[night cloak]

@cyan citrus how should I switch accounts in one phone?

[cyan citrus]

We don't recommend that or help with that. Contact customer service in-game as mentioned earlier.

[cyan citrus]

No. The regulation will be applied to your account regardless of where you're currently living.

[heady charm]

Thanks

[cyan citrus]

You can do it by logging out one account through in-game basic settings and login another account.

[cyan citrus]

My pleasure!

[dire pebble]

But I use vpn Israel for play Bonus challenge it’s not working

[night cloak]

Helpful

Thanks

[cyan citrus]

VPN usage is not recommended and it may put your account at potential risk of getting suspended. As mentioned earlier, there is no way to change your region. Neither we nor customer service can help you in this regard.

[cyan citrus]

My pleasure!

[heady charm]

Can l ask question if l played with hack to ban the account
And I want to recover the account
Can l??

[cyan citrus]

No, you cannot @heady charm. The account will be permanently suspended. Please avoid asking questions related to account suspensions.

[heady charm]

@cyan citrus
l am sory❤️

[honest slate]

it's not working! I've completed routine repair and also downloaded the resources again but the skin worked only in one match! In second match it's still not equipping! Only the UAZ skin I bought couple of days ago.

[night cloak]

Where will i get the fast response from Tencent?

[cyan citrus]

You may need to reinstall the game. If the issue still persists, please contact customer support in-game for further assistance.

[cyan citrus]

You can contact them through customer service in-game.

[shut bramble]

Someone hacked my account and moved my pubg data to bgmi and now I can’t get back my account

[night cloak]

But i never haven't got the chance to talk with any real person always a bot replies

[honest slate]

What exactly I should tell them in short?

[night cloak]

And i have contacting them since last 2 months

[cyan citrus]

Once your account has been transferred to another version, you will not be able to login the account again into the global version. You may continue playing in the relevant version or create a new account in the global version.

[cyan citrus]

You can start with describing your issue as detailed and as precise as possible. Then select relevant options available in order to connect to a customer service representative.

[shut bramble]

@cyan citrus well that’s not good I’ve spent so much on that account but it’s all good

[cyan citrus]

You may select the relevant options available during your inquiry in order to connect customer service representative.

[night cloak]

I have done that multiples time they always say wait i am waiting since last 2 months

[cyan citrus]

Unfortunately, there is no other way. Your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. Your understanding is highly appreciated.

[cyan citrus]

You may try to open another ticket and wait patiently for their response.

[night cloak]

How much wait do i need to do 2 months are less?

I have contacted every single possible mail/helpline

[cyan citrus]

Should be lot less than 2 months.

[astral moth]

Why there’s no 90fps s21 ultra plus

[cyan citrus]

The feature may not be available for your device yet, @astral moth. Feel free to provide your feedback through #old.

[ember mulch]

i am getting beta test error on pc metro royal

[cyan citrus]

The METRO ROYALE is not yet available for emulators, @ember mulch.

[ember mulch]

so will it be fixed soon?

[pliant hatch]

@cyan citrus if event end 10 .10.2021 it mean the eventend on 11.10.2021

In morning when new day start

[fallow knoll]

So many hackers on morning indians

Too bored

[cyan citrus]

I cannot confirm this information, @pliant hatch. You should be more cautious as the event may end on the start of 10/10/2021, @pliant hatch.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fallow knoll. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cerulean gorge]

How to disable e-link?

[cyan citrus]

Can you please elaborate, @cerulean gorge?

[cerulean gorge]

Unlink elink bind

[cyan citrus]

What do you mean by elink, @cerulean gorge?

[storm flume]

Please avoid going off-topic, @pliant hatch. You may have unrelated conversations in #chat.

[cerulean gorge]

E-mail link how to unlink ?

[cyan citrus]

Apologies for my misunderstanding, @cerulean gorge. You cannot remove third link at the moment.

[cerulean gorge]

Is it a lie to apply to krafton and get divorced in 30 days?

[fallow knoll]

@cyan citrus Do Pubg Global Own Pubg India?

Just asking cause i tried india pubg so many hackers

So i delete India pubg

[spare ether]

Hi boyyyyyyy

[fallow knoll]

Hello

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fallow knoll.

[night cloak]

Could you elaborate the question?

[cerulean gorge]

It is true that when you hear from a person, you can write ticked and separate

[night cloak]

[cerulean gorge]

Ok forget it

[icy prairie]

@everyone

pog

ban meeee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy prairie.

[cerulean gorge]

Is it true that the E-mail link is disconnected 60 days after the request is sent, indicating the date of first account opening, the last 3 months, the receipt, and other bind usernames?

@night cloak

@cyan citrus

[fallow knoll]

They busy

[pallid briar]

It should be stated in the last you received from the customer service.

[near basin]

how should I get back My stolen account ?
@lime juniper @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @near basin. Refer to subpoint 5.4 in #faq for further information.

[tropic dome]

Is there anyone from support to help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tropic dome. Remember to read through #faq before asking questions in the support channels.

[tropic dome]

@storm flume I need help

Hack my account with this link

[cyan citrus]

Please state your issue more properly and add more details, @tropic dome.

[tropic dome]

@cyan citrus Ok, I clicked on an unknown link, and my account was hacked because of that.

[cyan citrus]

Please contact customer support in-game and customer service of the relevant social media account for further assistance, @tropic dome.

[tropic dome]

@cyan citrus I contacted support for more than six hours and my account was banned for ten years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic dome.

[pliant hatch]

Ho solve this problem

When login this message appear

[cyan citrus]

For how long have you been facing this issue, @pliant hatch?

[pliant hatch]

10 pm

@cyan citrus brother how solve it

[cyan citrus]

Please try to do a Routine Repair of the game, clear game cache and restart your device, @pliant hatch.

[pliant hatch]

I try many this message appear again and again

My device have system error

[cyan citrus]

Where do you reside, @pliant hatch?

[pliant hatch]

Singapore

@cyan citrus solution pls

[maiden marsh]

Hello guys i'm here for a Friend that is very angry because he get banned 3 times in a day and he want to know why (ban was 10min, 20min, 1h)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden marsh.

[cyan citrus]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions.

Please avoid making inapplicable comments again, @pliant hatch. You can use #chat for unrelated conversations.

[night cloak]

Can anyone give me Batttle Grounds Mobile India server link please 🙏🙏

[celest shadow]

You can browse for this on the Internet.

[night cloak]

I already search, but I can't find it can you give me

[celest shadow]

I do not have it.

[errant venture]

dm me I have @night cloak

[night cloak]

Thanks bro🙏🙏

[cursive fossil]

Hi what happens if I try to unlink my account from twitter but I log back on to the account with twitter while it’s unlinking

[warped tartan]

i need help ?

[cursive fossil]

Will it just cancel the process of carry it on

[warped tartan]

how can i log in now ?

[errant venture]

whats ur issue @warped tartan

[warped tartan]

i can't log in

[pallid briar]

The unlinking process will be cancelled.

[cursive fossil]

Kk

[errant venture]

@warped tartan check ur wifi

[warped tartan]

bro yasterday i taked ban 10 years now i need change my account to outher account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped tartan.

[burnt raptor]

@polar marsh my account was banned and I did not use hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @burnt raptor.

[cold steppe]

anyone know how to turn on glowing loot in metro royal ? it doesn't work with me

[brittle marsh]

have yall figured any solution out for this error message in global version when trying to press metro royale?

[next aurora]

@brittle marsh

[brittle marsh]

yeah i got that too but its not even in the beta thats what i was confused about

[next aurora]

S not an issue uuf s jus the mode s still on beta apparently

[sharp mica]

Why there isn't flag of (KURDISTAN) in this game?

[feral forge]

Feel free to leave your feedback to the game through #old, @sharp mica.

[sharp mica]

I did but no response

[feral forge]

That color depends on the value of the crate, only if the person who died has something valuable then it will show in different color, depending on the items inside the death crate.

[feral forge]

You will not necessarily receive a response, but the community team regularly goes through this channel and will forward players' concerns to the developers.

[sharp mica]

Okay thanks

[thin viper]

Hello, can someone help me about my banned account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin viper.

[median belfry]

I have a problem, which is that I can't enter the royal metro, the royal metro when I get in it tells me. [This feature is still in beta testing and has not yet received an invitation to try it out. What is the solution to this problem. Please send the solution to this problem as soon as possible. Thank you

How do I enter the royal metro?

[feral forge]

Feel free to report the issue in #old and contact the customer service for further assistance.

[median belfry]

I reported it on all social media and it was useless

[abstract crypt]

How to send a video for players playing hack and make rank boost

[wide jewel]

Aim Assist Didn't Work in iPad Pro 2021 iPad OS 15.0.1 ..... Plz help fix this 🥺

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @abstract crypt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

Please submit a report regarding the issue through #old and make sure to follow the channel’s pinned instructions.

[next aurora]

@median belfry

[idle saffron]

downloaded the game today and it's not loading on my samsung a50

[timber pecan]

I need help please ,

[feral forge]

Hello, @timber pecan. How can we help you?

[timber pecan]

Hello, can someone help me about my banned account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber pecan.

[feral forge]

Could you please elaborate your issue or provide us a screenshot or recording?

[marsh crypt]

is it legal to use GFX Tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @marsh crypt.

[idle saffron]

@feral forge

[feral forge]

Please refer to subpoint 4.8 in #faq and see if it helps.

[worldly plume]

is there any beta version now?

[night cloak]

I play pubg mobile from season 2.
Few months ago my pubg mobile account got banned. I did no violation/no 3rd party software. Infact my k/d also very low. Can you please back my pubg mobile account / reduce the time of ban. 😑
I contact many people but no one helped me that time.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[night cloak]

What is this..

Can someone explain this to me

I'm playing metro royale

[limber vapor]

its nothing

some connection fault

and then it bugs

[feral forge]

Not at the moment.

This is not something that we can assist you here, @tribal goblet.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

I can't transfer to bgmi please help

[night cloak]

U r trying with Twitter right?

[trail kiln]

I have found somebody trying to sell off Amazon gift cards for Metro Royale game items, what should I do? And if needed to be reported urgently, where should I report proof?

Please ping when responded.

[fathom horizon]

wow nice another glitch outside the map in radiation..

why not just take away the outside map where people glitch to come to metro so people won’t attempt to glitch out

[night cloak]

When participating in this server, please ensure you converse in English. If you want use your native language, you may find a list of regional communities listed in #735483472432594994 subpoint 3.1.

[night cloak]

Please provide your feedback regarding PUBG MOBILE in #old.

[night cloak]

Feel free to report such users in-game.

[random granite]

@feral forge when they will repair the metro royale error of: "The feature is still under beta testing, and you have not been invited to try it out." A week has passed and there is no information

[night cloak]

You answered your own question! there’s no information. There’s still no news regarding.

[trail kiln]

@night cloak all I get from PUBG is a auto generated text, I never get told if someone has been banned or not, and most of the time they ask for a video but you can’t record someone texting their ID and send images, they aren’t playing metro in game, they’re doing actions that are against the TOS.

[night cloak]

Any user violating PUBG MOBILES terms of service can be reported in-game. Should they be hacking we’ve a separate link, in your case in-game support is the only option. Thank you for your understanding. You may also provide your feedback in #old.

If you’re unable to provide the evidence needed in-game they cannot assist you either.

[night cloak]

This is PUBG MOBILE support for the global English version of PUBG MOBILE only.

[cold steppe]

it doesn't work since season 1 in metro idk why with my account

[slow oracle]

Can we complete I am so unlucky by giving damage to only 2 players?

[heavy vortex]

15 @slow oracle

[slow oracle]

@heavy vortex my friend completed by giving damage to 10 players

??

[topaz sable]

how can i turn on 90fps?
my phone fully supports it yes

[heavy vortex]

You need to get 15 assists as it says in the achievement, without killing anyone.

[night cloak]

If your device has the 90 FPS option for PUBG MOBILE you may enable this by setting graphics to Smooth > frame rate 90 FPS.

[topaz sable]

it has to be smooth?

[night cloak]

Yes.

[topaz sable]

I'll try and give feedback

[night cloak]

This will only work if you’re device has this option for PUBG MOBILE. Just because your device support 90 FPS for other games does not mean it will support for PUBG MOBILE.

[topaz sable]

uh..

S21 ultra

does it support

[night cloak]

I believe so, yes. I do not own this device myself so I’m not %100 sure.

[topaz sable]

well

i tried

[topaz sable]

is there any other way?

[night cloak]

There’s not. Should your device support the 90 FPS option for PUBG MOBILE you’ll need to wait the the team to re optimise this game and enable the feature form their side.

[topaz sable]

wait i think i know why

lemme try one more thing

[night cloak]

Okay.

[topaz sable]

nope, didn't work

[night cloak]

May I ask if you’re device and game are currently up to date?

[topaz sable]

yes sir

i have everything i need for it

but it's not even showing

[night cloak]

And the model of your phone processor?

[topaz sable]

snapdragon 888

[night cloak]

Are you sure your drive I’m is the ultra version?

[topaz sable]

yes

Samsung s21 ultra

[night cloak]

Kindly try performing a routine repair in-game.

[topaz sable]

how so?

[night cloak]

You can perform a repair from the login menu. Please make sure that you select “Routine Repair” and “Restore Default Settings”.

[topaz sable]

so I've seen some YT videos

everyone seem to solve it by editing some files

[night cloak]

Should you’ve a customised HUD and sensitivity I recommend saving it to the cloud before performing a in-game repair.

[timid cape]

Hi i need help

[topaz sable]

@night cloak i could try to solve it using files, but I'm not sure if it's legal

[heavy vortex]

don't do that just in case

[night cloak]

It’s illegal.

[timid cape]

I can't get verification code

I want to change my region

[night cloak]

Where do you reside?

[topaz sable]

so what can i do

that's the only available option for me

i have everything what i need for it

[timid cape]

Bangladesh

[topaz sable]

so is the game broken?

[heavy vortex]

If repairing doesn't helps, feel free to provide your feedback in #old.

[topaz sable]

repairing resets stuff right?

[night cloak]

Correct.

[night cloak]

@topaz sable

[timid cape]

@night cloak help me😒

[night cloak]

You may contact in-game support via your in-game settings. Should you require further assistance please refer to #faq subpoint 5.4.

[slow oracle]

@heavy vortex it says give damage to more than 1 different players without killing them

[topaz sable]

well, thanks for the help which didn't exactly help

appreciate it

[heavy vortex]

The achievement details shows nothing for now, but it is to damage 15 players without killing them @slow oracle

[celest shadow]

PUBG MOBILE needs to be optimized in order for the 90 FPS option to be available on your device. Feel free to provide your feedback in #old and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[topaz sable]

so you're saying it's pubg's fault

[celest shadow]

There are thousands of Android devices and it will take time for each to be optimized.

[glossy yew]

Hi, I have a problem with my microphone in pubgm, people always say that they can't hear what I'm saying after a while in the conversation. I use wireless headphones, previously used wh-1000xm3. They were almost inaudible to others which I thought was due to its inherently bad microphone quality. That is why I bought Sennheiser pxc 550-ii which has much better microphone quality. This however didn't cheange the hearing problem at the other end of the microphone. I hear people well, but they have hard time hearing me sometimes. Audio in the settings is set to high, my mobile phone has no problems, I have 7 gb available of my 12gb ram, plus more than 100gb memory available. I also close other apps before starting the game, so I don't think it is the cpu. Restarting the phone doesn't change the issue.
Is there anybody aware of how to fix this problem?

[tired hazel]

Wtf is wrong with this pubg

I'm in crown 1 and I'm getting silver lobby I just go killed by a silver player and got -40

Lobby*

Worst game matching system ever

[pallid briar]

It is possible that the player is playing with higher ranked teammates or there are not enough players on the server which may cause you to be matched with lower ranked players. This also might happen if there is a lack of players. Feel free to provide your feedback in #old.

[tired hazel]

@pallid briar Yeah yeah he is playing with high ranking player in Solo

[pallid briar]

He is not obviously. But you may read the rest.

[tired hazel]

I did

And I also know that devs are gonna ignore it

PUBG really do not care about their player

Just care about money

If they really do care then why don't they ban device like Freefire does when they find hacks. They just ban account and the cheater creates another.

[pallid briar]

You can also leave your thoughts about that in #old, @tired hazel.

[velvet osprey]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id51200579315

The name of the account user『Er』ELMOJREM

[polar marsh]

Please refer to the private message from @polar marsh for further information, @velvet osprey.

[gentle shoal]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID: 5637857914
Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle shoal.

[rapid ginkgo]

hello, how to untie mail.ru from the Pubg mobile account

[west vapor]

You can't unlink your third link email or phone number manually as of now.

[faint jolt]

@heavy vortex

Uh can you give me detail about bonus challenge

Cuz I just changed my rejoin to Israel

And I dont understand a thing in the bonus cha

[umbral tiger]

when game will repair singature bug guys?

[west vapor]

Can you please elaborate?

[pallid briar]

No information regarding this, unfortunately.

[rapid ginkgo]

someone else's mail was tied to my account, what should I do?

[west vapor]

how did it happen? how did someones email got linked to your acc?

[umbral tiger]

When I try to write something, it erases automatically

[west vapor]

you mean in-game chat?

[rapid ginkgo]

logged in via Facebook link and linked your mail

[faint jolt]

Cool

I'll go ask community than😉

LMAO

[west vapor]

regardless the reason how he accessed your accout, unfortunately, we cannot help you with compromised accounts through the community, @rapid ginkgo.
Please contact the in-game customer service for further assistance in this regard

[heavy vortex]

@faint jolt You get bonus vouchers from weekly report in recommended page of events from lobby. Those vouchers can be used to play bonus challenges and according to the rankings and how you play you earn bonus coins which can be used to redeem uc from its shop.

[short oasis]

Someone help me please

[umbral tiger]

no in singature like screen

[dim hemlock]

Hello

I need some help

I have linked my email id previously as third link

Now I don't have access to my email

How can i change or remove?

[umbral tiger]

u can't :"(

[dim hemlock]

No way?

There should be some way how is this possible

[night cloak]

Hey anyone for help

@pallid briar bruhh I have play games on unlink proces of 7 days so will It get unlinked when transferring account to another version

[magic silo]

I am unable to enter in TDM matches.I have complained a lot of time against this issue but you guys are not solving this issue.I request you to please fix this Issue ASAP.The game is just stuck there and doesn’t starts.please fix this🙏🙏
Pubg id: 5120880522
Device:iphone 8 plus
Internet connection:cellular data
Country:Pakistan
Network:Telenor

[heavy vortex]

@celest shadow 😶‍🌫️

[west vapor]

Unfortunately, I don't have much knowledge about this game mode. maybe try to contact customer service in-game.@short oasis.

[celest shadow]

Please be advised that selling game accounts is against PUBG MOBILE's terms of service, @granite plume.

[west vapor]

You can't unlink your third link email or phone number manually as of now.

[dim hemlock]

Can you please tell the manual procedure

[west vapor]

Unfortunately unlinking third link email is not a feature yet.
You may contact the customer service in-game for further assistance.

[west vapor]

have you tried to repair your game?

[magic silo]

Yes Sir but it didn’t work

[west vapor]

try to offload your game in the device settings. afterwards, reinstall it.

[magic silo]

I have tried other accounts on the same device.They are showing no issues.The issue is only with my account

[storm flume]

Please do not use languages other than English, @dry ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[umbral tiger]

@west vapor

[west vapor]

Please contact the in-game customer service for further assistance in this regard.

[teal vigil]

Teamkiller

[west vapor]

try to change your signature with something simple. like a simple word.
it could be that what you try to type has too many letters, or a word is triggering the filter.

[feral forge]

You may report such players in-game with the in built report feature.

[west vapor]

Please report the teammate in-game.
Is there anything else I can support you with? otherwise please move to #chat

[teal vigil]

Ok

[teal vigil]

Thanks for the reply both of you cuties

[west vapor]

youre welcome

[gleaming flume]

PUBG has banned my account two times, today first one for 10mins and second one for 25 mins, And I don't hack, I've never hacked on my account before I don't know why this is happening to me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming flume.

[chrome dust]

I miss pubg mobile so much, I rarely saw any hacker in it, but in battlegrounds mobile india every single match is full of hackers 😭

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @chrome dust.

[night cloak]

How can i check like when did i join this server?
( Dunno if this is the right place to ask😬)

[chrome dust]

Help them na, yours anti cheat was vvvvvvv good

[pallid briar]

Unfortunately, that is something we can't tell here. This channel is meant for community support for the game.

[pallid briar]

Feel free to contact their respective Discord server instead.

[night cloak]

Ok np

[pallid briar]

The is nothing we can do in that case.

[knotty plover]

Someone hack my acount my account and he linked my account yo his number I want to unlink my 3rd link plz help

[pallid briar]

Please contact the customer service in-game for further assistance, @knotty plover.

[celest shadow]

Please be advised that the community team and moderators are unable to assist you with your inquiry here. Feel free to reach out to the in-game customer service for further assistance. If you repeat your questions, we may be forced to mute you, @night cloak.

As I responded to your private messages, you should contact Imgur's customer service for further assistance, @night cloak. If you are unable to obtain the URL, then they will not be able to help locate or remove the image for you.

Sorry, but this is beyond of what we can do to help. We have repeatedly redirected you.

[narrow sparrow]

What is The Prizes in weekly matches?

[celest shadow]

Please refer to the pinned messages of #matches for further information.

You can contact the in-game customer service for issues related to your PUBG MOBILE account, and Imgur's support regarding your current issue.

There is nothing that we can do to help if you are unable to obtain the URL via your browser history.

Unlikely.

[wicked blaze]

Anyone here to help me

[fervent niche]

Hlw Need Help!

[rose eagle]

@celest shadow Hi my Account banned 3 time first 1 day and the second banned me for 3 day and today i banned for 7 day i dont know the reason why i get banned i dont have hack or any things !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose eagle.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wicked blaze and @fervent niche. Remember to read through #faq before asking questions in the support channels.

[median juniper]

Hallow ., my account has been hacked by hacking Facebook can you help me ?

Now im recover my Facebook account

[pallid briar]

Do you still have access to your PUBG MOBILE account, @median juniper?

[median juniper]

No

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[median juniper]

Customer service is to slow when I took anything he is close the Conversation 💔

Can you get me to one of the officials?

[pallid briar]

Unfortunately, only the customer service in-game can help you with account related issues, @median juniper. Please refer to subpoint 5.5 in #faq for further assistance.

[median juniper]

I'll try and repeat it because I'm so sad

[fathom dirge]

Just a curiosity, am I the only one who experience lag in the game? Like my ping can be 50ms and within 2 seconds it goes up to 500ms. Sometimes 700ms. I restarted my router & even try changing to data to play the game, but it’s just so laggy. If there’s a solution to this, it would be great.

[golden lion]

Is developers aware of unlink bug?

[dense nova]

can't login

[dense nova]

@ocean walrus

[dense nova]

any one can help ??

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @dense nova.

[dense nova]

what is the name off problem

[golden lion]

Anyone knows about unlink bug that exists from 1 months 😭

Please fix it as soon as possible

[tame creek]

so umm, I just wrote on feedback channel about some ads that pretend to be PUBG MOBILE and it automatically got deleted. can I report the issue here?

[west vapor]

Can you elaborate on your issue?

[golden lion]

I am trying to unlink my facebook account from more than 3 weeks

But at last day last minute it shows error

Client version error unlink failed is written on a popup

I tried many ways

Like restore default settings rutine repair

But still same issue

It's faced by thousands of people

[golden lion]

Can you please contact developers to fix it

[west vapor]

do you have a screenshot of it?

[golden lion]

I can meet you with facing same issue

[golden lion]

No I don't have but my friend have

It was same as it

[west vapor]

i think the best solution would be, that you contact the customer service in-game for further assistance.

[cyan citrus]

Hello! How can we help you, @night cloak?

[golden lion]

@cyan citrus

Is developers aware

[cyan citrus]

They always go through #old and are aware of all issues reported there.

[golden lion]

But we never get any information is they are fixing it

Like many bugs they said they are fixing like last titan crash bug

Probably they are not aware

[cyan citrus]

Is that BGMI?

[golden lion]

Probably

Cause I haven't seen this background from 5 months

Bruh

Tell in Bgmi support

It will probably fix after 1 year

[cyan citrus]

We we will let you know when we have more information. Spamming here won't do anything, please avoid doing so. You may submit another report through #old.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[golden lion]

This message is saying error is thinking it's bug in Bgmi

But it's in Both versions

Cause both versions are same

Even bugs are same too

I am trying to unlink my facebook account from 3 weeks in Pubg mobile global

[jade ermine]

Where can I report a cheater and what do I do if I‘m not sure?

[cyan citrus]

We cannot help you any further in this regard, @golden lion. You are free to contact customer service in-game. As you have already been answered multiple times for the same inquiry, I would suggest you to please avoid this incessant behavior and move to #chat.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @jade ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[jade ermine]

but I‘m not sure and don‘t want someone innocent to get banned

[cyan citrus]

You can report them if you have a doubt that they are cheating for the security team to confirm whether they are actually cheating or not, @jade ermine.

[jade ermine]

ok

[cyan citrus]

They will not be suspended if they're not actually cheating, @jade ermine.

[normal fulcrum]

What's in community tournament crate?

[pulsar crypt]

Hi please I have one problem who can help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pulsar crypt. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@storm flume Hello!
My account was hacked, on which I have spent at least 2000 euros. Will you help me get back?

[west vapor]

#pubg-mobile

[visual pawn]

I need some help any one mod here ?

[west vapor]

how can i help you?

[visual pawn]

@west vapor I need help

Someone mod here ?

[west vapor]

how can i help you

[normal fulcrum]

I'm sorry, what?

[pulsar crypt]

I want to know how I can stopped him because he open the account with me also

[visual pawn]

I will like to report this pubg bug - https://youtu.be/UBPSAbEYzpM

Pls fix this bug

[violet dock]

hi i need help. sometimes when im playing classic and i cant minimize the scope. like i cant minimize x6 scope to x3 scope

is that a bug?, it is not the first time

[west vapor]

if you dont have any support question, please move to #chat or #pubg-mobile

[visual pawn]

O sorry

[west vapor]

can you elaborate on your issue? stop who?

[pulsar crypt]

There is one person log in my account and he use it

[normal fulcrum]

Was my question not related to the game?

[west vapor]

Unfortunately, we cannot help you with compromised accounts through the community,.
Please contact customer Support in-game regarding this issue.
Please be advised that it may take some time for the customer service to verify the integrity of your account and remove the unauthorized access. Your patience is highly appreciated in this regard.

[west vapor]

@violet dock Did you try repair the game?

[west vapor]

how does the person has access to your account?

[normal fulcrum]

@celest shadow Should I ask this here or in some other channel? I'm confused

[violet dock]

which option to click in repair option?

[pulsar crypt]

I don't know

[west vapor]

how do you know that someone accesses your account?

[next aurora]

people cant access your account if they dont have your linked info

[west vapor]

Try log out of the game.
on the login screen there is a repair button on the right. try this

[west vapor]

can you elaborate on your issue?

[violet dock]

ok lemme try tmrw. i will let u know the result. thx

[normal fulcrum]

I don't have any issue. I want to know about community tournament crate. And I guess a mod will be able to answer that coz they host the tournament.

[west vapor]

good. otherwise keep me update, can try other solutions afterwards

[west vapor]

I have no information regarding this. maybe @cyan citrusor @celest shadow

[normal fulcrum]

I already mentioned Piston. I'll just wait for a response. Thank you anyways.

[main zinc]

Is there anyone from the support team?

I have a problem

[frosty depot]

@celest shadow welp

[versed sonnet]

State your issue here, @main zinc.

[frosty depot]

Help @main zinc

@celest shadow help @main zinc

[visual pawn]

Guys where's the general chat ?

[frosty depot]

#chat / #pubg-mobile

[main zinc]

@frosty depot In fact, a day ago I came to Discord in order to steal my account and get it banned, but I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main zinc.

[celest shadow]

Unsure since you cannot check its contents. Feel free to ask players who have opened it in #pubg-mobile.

[normal fulcrum]

I see. Okie thanks

[steep crag]

Will it affect my rank if my phone battery die in the middle of game?

Because I was playing pubg like 30 minutes ago and my phone just shutdown because I didn't even notice that the battery low