questions

[pallid briar]

Unfortunately, I am unable to identify the glitch. Feel free to report the issue in #old if you encounter the glitch again.

[pallid briar]

Please contact the customer service in-game for further assistance, @rancid sun.

[solid heron]

can't unlink my account why

[quasi portal]

I want to remove email from my account @pallid briar

[pallid briar]

Please try performing routine repair and see if that helps. Otherwise please contact the customer service in-game for further assistance.

[pallid briar]

You cannot unlink your email manually since it is not a feature yet.

[steep pine]

@pallid briar me also

[cobalt lion]

why this happen when i try to join metro royal

[pallid briar]

Where are you currently residing?

[wet scarab]

I heard that global and Indian servers will be merged, does anyone know anything about that event and when it will happen

or gloobal will add indian server

[quasi portal]

But with your help I will verify everything

[pallid briar]

Please try again at a later time. Feel free to report and give you feedback in #old.

Please contact the customer service in-game for further assistance, @quasi portal.

[clever plaza]

@pallid briar i heard that man can remove with support and with all fact that man have from legit account

[steep pine]

@pallid briar Singapore

[pallid briar]

Could you please try using a different internet connection or using a DNS? Please refer to subpoint 4.3 in #faq for further assistance.

[pallid briar]

Please refer to subpoint 5.4 in #faq and contact the customer service in-game.

[wet scarab]

answer

hhh

[pallid briar]

No information regarding this.

[sour dagger]

Hi how can i get materials for upgrad8ng Guns fast?

[pallid briar]

You can try obtaining them from opening crates which have materials. Also if you get a duplicate of upgradable gun skin, it will turn into materials.

[sour dagger]

Ok thanks

What crate has them?

[lofty locust]

I cant shoot button because of this

How to delete this? Help pls

[pallid briar]

You can try looking at the crates in shop or in-game shop. Usually the crates/event's that have a upgradeable skins have them.

[lofty locust]

Help me

[night cloak]

Does anyone know if they patched the NaCore Glitch?

[pallid briar]

Unfortunately I don't think you can disable that. Feel free to suggest that in #old, @lofty locust.

[solid heron]

@pallid briar

[night cloak]

Update possibly?

[solid heron]

after 7 days it was say login fail

[pallid briar]

Please try performing routine repair and see if that helps. Otherwise please contact the customer service in-game for further assistance.

[night cloak]

.

[junior estuary]

@lofty locust
Open settings, and go into customize controls while you're in that mode. You should be able to move it that way.
That's the only way to move controls that are specific to certain modes.
I haven't played that mode yet though, so idk 4 sure.

[night cloak]

I need support

this 4 is a hacker

flying cars

[autumn ivy]

Report then by using the in game report button

[night cloak]

using magic bullet

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

if I do in game report then why this server ? LoL

[dusky gull]

Hello my dear brother, I want to remove my Twitter account as soon as possible
can you help me

[pallid briar]

Please refer to subpoint 2.5 in #faq for further assistance, @dusky gull.

[autumn ivy]

Well reporting isn’t the only reason people would join this server soo

People need all sort of support

[pallid briar]

Please use #tournaments instead, @urban plank.

[urban plank]

Ok thanks

[thorny condor]

What is the problem ?

[cyan citrus]

Where do you reside, @thorny condor?

[thorny condor]

Egypt, but open a VPN for Japan

[cyan citrus]

We don't recommend using a VPN, @thorny condor. Please try to open the game without a VPN.

[thorny condor]

Without a VPN do not open this pubg korean

[cyan citrus]

We only provide assistance for PUBG MOBILE global version, @thorny condor.

[tranquil kayak]

what is the problem ? how can i reconsider?

[tired fractal]

click on exit game, then it should show you some prompts, follow them and agree to data transfer outside of EEA region

[tranquil kayak]

they are already agreed on

that what's making me going crazy

[tired fractal]

[tranquil kayak]

who can help me with this ? @tired fractal

<@&481161015728406538>

[sick shale]

You may contact customer service for further assistance in this regard, @tranquil kayak.

[tranquil kayak]

they are not helping at all

just auto response everytime

[sick shale]

We are unable to assist with such matters here.

[tranquil kayak]

it asks me if i wish to reconsider but how can i do it ?!

[peak notch]

Going through an issue with metro royale

It says you are not invited

Any idea ?

[cyan citrus]

The METRO ROYALE is not yet available for everyone, @peak notch. Feel free to provide your feedback in #old in compliance with channel's pinned instructions.

[thorny condor]

Does the macro mouse cause a ban?

[cyan citrus]

Macros are prohibited and will result in an account suspension

[fallow slate]

Hi good evening .. can i ask someone

[swift siren]

بدي UC

[storm flume]

Please do not use languages other than English, @swift siren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

Feel free to do so!

[swift siren]

free uc

[pallid briar]

Could you please elaborate?

[fallow slate]

i report some people and i got message they cheat and got banned but i search them id and they not banned

[pallid briar]

You may refer to this pinned message.
#questions message

[swift siren]

I want free uc

[fallow slate]

what do u mean ?

[heavy vortex]

UC is not free and you may buy it from in game or midasbuy if you want to. 🤷‍♀️ @swift siren

[fallow slate]

SO WILL BANNED OR NOT ?

[topaz walrus]

can't you guys just come up with some quick unlink feature already, 7 days is impossible

[pallid briar]

If they were found having suspicious gameplay behaviour after the investigation has ended, they will be punished.

[pallid briar]

Feel free to leave your feedback in #old.

[fallow slate]

I GOT MESSAGE THEY USED HACK

[magic solstice]

How I can buy uc in India

[latent swift]

Hi

[magic solstice]

[latent swift]

Who is the way

[pallid briar]

Please refer to subpoint 4.10 in #faq for further assistance.

[pallid briar]

Hey! please state your issue.

[tropic dove]

How can I know which is the email of my pubg account?

[pallid briar]

Search for the keyword PUBG MOBILE using the search feature on all the possible Gmail accounts. You will be able to find the confirmation mail that indicates your e-mail address being successfully linked. Please remember that remembering your credentials is your own responsibility.

[tropic dove]

check all my emails I even reset my password and I don't get anything, how can I see what my email is?

[pallid briar]

You may refer to this, @tropic dove. Otherwise we are unable to help you since it is your account.

[peak notch]

Why is it not provided for anyone?

[peak notch]

I was invited to beta, and it was released yesterday.

[cyan citrus]

We don't have any further information regarding that yet. You may provide your feedback in #old and wait patiently until it will be available for more players.

[tropic dove]

Where can I check my email from my pubg account?

[night cloak]

My account has been hacked

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[tropic dove]

Ok

[night cloak]

@pallid briar Yes, I can access the account

[pallid briar]

Which login methods are connected and which ones are compromised?

[night cloak]

@pallid briar Facebook, e-mail, and Twitter, but Twitter was hacked

@pallid briar But the hacker threatens to ban my account for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid briar]

Please contact the Twitter customer service first to see if you can retrieve the lost social media account. Otherwise To unlink any unauthorized social media account you need to contact the in-game customer service. You can use this screenshot below as an example, @night cloak.

[boreal dragon]

Guyz ? I have problem on my ipad 8th .. ehen i am using the mic .. the foot steps not clear .. but when i turn off the mic .. the sound almost clear

[pallid briar]

Please try performing a routine repair and see if that helps.

[rotund furnace]

@pallid briar My account was hacked and I reached the Arab support inside the game and it didn't help me with anything

[boreal dragon]

I did this repair alot and nothing happens.. btw my griend got iphone 11 pro max using airpods and the sMe issue

Friend *

[rotund furnace]

I really hope you help because my account is threatened with a 10-year ban

[pallid briar]

Unfortunately only the customer service in-game can help you with account related issues, @rotund furnace. Please try contacting them or otherwise please contact the Twitter customer service to secure your login method.

[rotund furnace]

But the hacker hacked Facebook first, and I spoke to customer service and retrieved the account, but I found a link to Twitter@pallid briar

I hope you will try to help me with anything

[pallid briar]

Please refer to this response, @rotund furnace.

[rotund furnace]

But the Twitter of the hacker is not mine, he has his Twitter link in my account

Please try to help me with anything

@pallid briar

Can you help me?

[pallid briar]

Please refer to this response and refer to subpoint 5.4 in #faq. We are not affiliated with the customer service in-game and are unable to assist you with account related issues, @rotund furnace.

[rotund furnace]

Thanks

[brisk inlet]

I need help to get my personal account back
At 03/09/2021 someone hacked my Facebook account and disabled it .. he changed my pubg info too
I’ll be happy for help
Thank you .
( i have receipts from my app store 2019-2021 )

[cyan citrus]

Hello! That is unfortunate that your account has been compromised, @brisk inlet. May I ask if you have other social media account linked to the game other than Facebook?

[brisk inlet]

I was linked with facebook and gmail .. he disabled my facebook
Now when i try to login with gmail i get a message that my account data has migrated to another version

[cyan citrus]

It is possible that your account data has been migrated to another version than global version of PUBG MOBILE, @brisk inlet. In that case, you will not be able to login the account again in the global version. Please contact customer support in-game and customer service of Facebook for further assistance in this regard.

[brisk inlet]

How i can to contact customer of the game ?
I sent a lot of mails and messages to costumers service but no answers

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions, @brisk inlet. After submitting a ticket, please wait patiently for a customer service representative to get back to you.

[brisk inlet]

Thank you boss @cyan citrus

[cyan citrus]

My pleasure, @brisk inlet!

[coarse sorrel]

let us play metro you monsters

[simple torrent]

fix the unlinking already man

[pine badger]

Dear developers , I beg you to fix the bug with the inviz , it is simply impossible to play in the metro royal in every match , we are being killed by bugoyuzers

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions, @pine badger.

[leaden tapir]

I can't open pubg again

[pallid briar]

Where are you currently residing?

[leaden tapir]

What is the meaning of residing

[pallid briar]

Where are you living now, @leaden tapir?

[leaden tapir]

Egypt

[rotund furnace]

@pallid briar Brother, I don't have the first purchase invoice😭

[pallid briar]

Please try using a different internet connection or a DNS. Please refer to subpoint 4.3 in #faq.

[pallid briar]

Could you please tell where you purchased from?

[leaden tapir]

I did that yesterday and also I can't open

[rotund furnace]

@pallid briar I did not have a bank account and I bought from a store

[pallid briar]

Did you try using a DNS?

[pallid briar]

From the official website?

[leaden tapir]

Yes

[desert trench]

I want to change my region

[pallid briar]

Could you please try switching to a different type of internet connection?

[rotund furnace]

@pallid briar It's from midsbuy but without logging in and from another phone so my topic is difficult and I can't find help at all

[pallid briar]

You can change your region from the basic settings in-game. Click on "account".

[desert trench]

@pallid briar here is 3rd link problem

[leaden tapir]

I tried

[pallid briar]

Please contact the customer service of Midasbuy through this Email:
• [e-mail]

[rotund furnace]

Okay@pallid briar

[pallid briar]

Feel free to report the issue in #old and hopefully it will be fixed soon.

[desert trench]

My 3rd link is my Gmail but when go to change my region his asking for mobile number

@pallid briar can you help me to change region

[pallid briar]

Please enter your Mobile number.

[desert trench]

@pallid briar but I can not get any code

[pallid briar]

Please contact the customer service in-game for further assistance, @desert trench.

[desert trench]

@pallid briar I tried but no response

[pallid briar]

Feel free to report the issue in #old, @desert trench. Unfortunately we are unable to assist you with account related issues.

[leaden tapir]

Please can you found a solution Bec tomorrow I am going to play bonus challenge with my friend @pallid briar

[desert trench]

@pallid briar OK thanks

[pallid briar]

Unfortunately, I am unable to suggest any possible solutions other than that. Feel free to report the issue in #old and hopefully it will be fixed soon.

[cyan citrus]

Please mention your device.

[leaden tapir]

Oppo F7

[cyan citrus]

For how long have you been facing this issue, @leaden tapir?

[leaden tapir]

Yesterday you solved to me then today it happened again

[cyan citrus]

Can you please try to clear game cache and restart your device one time, @leaden tapir?

[leaden tapir]

I tried from half an hour

[cyan citrus]

Did you change your DNS settings again, @leaden tapir?

[pale olive]

Has anyone figured out why some people can’t get on metro it says it’s in beta and not invited?

[leaden tapir]

No how

How again first time I downloaded the app then open pubg

[cyan citrus]

Not everyone has access to METRO ROYALE for now. Feel free to provide your feedback in #old in compliance with channel's pinned instructions.

[cyan citrus]

Please try to follow my steps. Go to your device settings > Under General, select ''Mobile Networks'' > Select Access point names(APN) > Select ''Reset to Default''. Restart your device and see if it will make any difference.

[leaden tapir]

Ok

[cyan citrus]

If the issue still persists, try to reinstall the DNS application and set up DNS again by carefully reading the instructions given in #faq sub point 4.3. Otherwise, you may need to clear game data or reinstall the game completely. I will be off from now on, @leaden tapir.

[fierce night]

CHEATERS ARE BACK ONLINE AGAIN

and they remove that if a cheater kills you and get banned you won't get your points back !

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fierce night. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fierce night]

dear nadia reporting cheaters won't solve the issue

[twilit rune]

alright so

its my 3rd day of staying within 500

at the moment I am at 255

the game will reset in an hour, yes?

so I should obviously get the conqueror title

ahh well, 3rd day of staying awake till 5:20 AM

[fierce night]

u really need to work that hard for ur life not for pubg 😛

[twilit rune]

tell me about it
I am a medical student, I also work part-time and I also pay for my own university fees
thanks mate
I sure am doing what I can for myself and in life

its just a few small things I just want to acquire, so that's me

[pallid briar]

No off-topic conversations, @fierce night.

[fierce night]

nice cc dude but we still fkd by cheaters

[fierce night]

done

[teal vigil]

How can I report cheater

[raven flame]

How can i start a new conversation in the customer support

[teal vigil]

🤷‍♂️

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @teal vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[muted quartz]

how can i get few ranks there

[rotund finch]

Sorry

What is the problem?

[unkempt estuary]

MY GAME KICKED ME FROM METRO AND I LOST EVERYTHING!!!!!!!!

[twilit rune]

the reset is in 10 minutes, yes?

I am at rank 260 still

hopeful today it will work

[celest mountain]

A normal thing after update

[leaden bison]

Every time I try to start the game it does this, how can I fix it?

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @leaden bison.

[unborn mica]

I am not able to access metro royale mode please advise

[feral forge]

Please submit a report regarding the issue in #old along with the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot or screen recording

[unborn mica]

5874630835
iPhone XS 256gb
Cellular
USA
Can’t access metro royale

[golden lion]

I am not able to unlink my account from pubg I tried rutine repair nothing happens

Please help 😭

@lime juniper

[manic siren]

My sprint button keeps disappearing mid match. Is this a known issue?

[golden lion]

@lime juniper are you from community team please help me fix that issue asap 😢

@ocean walrus

Any solution?

Anyone here?

😭

[gray vessel]

Hi Any One here

[livid gazelle]

Wtf on my MS in Matches

[golden lion]

Any solution

<@&639889499718942720> 😥

[errant venture]

Don't tag error or moderators unless you have a emergency @golden lion

[golden lion]

If they don't help me then my account gone

[feral forge]

Lobby ping and in-game ping are two separated things, @livid gazelle.

[golden lion]

@feral forge

Can you please tell how to fix data transfer issue

I spend 15 days but still I can't

[golden lion]

Please help

[tawdry ridge]

Yo anyone know how to fix this ?

[feral forge]

No, it is not. Could you please try to perform a routine repair from the login menu of the game? And if the issue persists feel free to submit a report regarding it in #old along with a screen recording and make sure to follow the channel’s pinned instructions.

We only provide community support for the global English version of PUBG MOBILE here, @golden lion.

[night cloak]

@feral forge in metro royale the reload button has been putted over my other buttons and is really annoying how can customize this button? in control settings i cant

[golden lion]

Ok I want to unlink my Google Play games account from pubg global

But I can't

It shows client error

I spend 15 days but still I can't

Please help

[feral forge]

Exit the game and reconsider.

[golden lion]

Anyone here who can help me

Can you give email address

Ya

[feral forge]

Could you please try to perform a repair from the login menu of the game? Select "Routine Repair" and "Restore Default Settings".

[golden lion]

You suggest me that 1 week before but still same error

[feral forge]

The e-mail is only meant for general inquires:

[e-mail]

[feral forge]

Routine Repair and Restore Default Settings are different, have you tried both of them?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[golden lion]

Ya I know restore default se

It's on the down

But still same error

[tawdry ridge]

Ik but can u tell me how ?

[night cloak]

?

[feral forge]

You should be able to move and customize it via your in-game control settings.

[feral forge]

Where do you reside?

[night cloak]

Egypt

[feral forge]

Are you able to click on the Exit game button on the notice?

[tawdry ridge]

Yea

[feral forge]

Please try to set up a DNS and see if it can help to overcome this, you may refer to subpoint 4.3 in #faq for further instructions in this regard, @night cloak.

[feral forge]

Go to your in-game basic settings, you should be able to find the option, data transfer outside the EEA.

Hello, @gray vessel. How can we help you?

Do you require any assistance, @warped spear?

[golden lion]

Any solution?

[warped spear]

Is there a defect in the levik in the area
Waterfall

[mossy terrace]

Pls fix your metro game

[tawdry ridge]

I can only exit game

[warped spear]

Does it have a band?

[sharp ice]

Heyo, so the download for metro royale won't appear for me, is there any fix for that? There's no tab for the mode itself at that

[night cloak]

i cant i checked and the metro royale button or settings are not available there, there is only classic and zombie revenger customization

[ancient copper]

anyone experiencing fluctuating frame rate? Like bad.....Extreme frame rate is now choppy even in smooth after the update

Ipad air 4
NA server

[hazy ruin]

I tried unlink my Twitter account yesterday then it showed me 7d, when I logged in today unlink process was cancelled I had to unlink it again. Anyone know why is that happening? It happened once before. (I didn't logged in using Twitter)

[gray vessel]

I want To Buy In Game UC ..
So ..I have a David Card Bangladesh ..So ..Now I can Buy UC?

[pale olive]

@polar marsh still can’t get into metro says it’s in beta and I’m not invited any idea when this will be fixed?

[quick tiger]

Hey guys can I have the link to download pubg flora menace update?

@ocean walrus

Hey

[hybrid tusk]

Hi guys. I have problem, i can't enter the metro royal mode!!
Can any one help me. Please

[pale olive]

@hybrid tusk if anybody helps you can you let me know I have been waiting for a response to that same question

[hybrid tusk]

Ok bro

[feral forge]

You should be able to.

[pale olive]

I have yet to hear anyone getting any answers on the problem of not getting into metro

[quick tiger]

@feral forge can I get them download link of pubg mobile flora menace update

[feral forge]

Please submit a report regarding the issue in #old along with the following information, @pale olive and @hybrid tusk:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot or screen recording

[quick tiger]

Pls Nadia I need it

[hybrid tusk]

Ok nadia thanks

[quick tiger]

Nadïa *

[feral forge]

You can find it from PUBG MOBILE's official website, you may refer to subpoint 1.2 in #faq for further information in this regard.

[quick tiger]

I'll check thanks

[nimble brook]

Hello guys my account got banned 10 years I need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble brook.

[quick tiger]

@feral forge

It shows this

[feral forge]

Where do you reside?

[quick tiger]

I didn't got u

[feral forge]

Where are you from?

[quick tiger]

I'm from India

But I'm using Vpn

Of United States

Of America

[inland zenith]

I entered the battle on a simple difficulty (only things in my backpack are lost) But during the battle there was a crash. I re-entered the game, they wrote to me that the server was overloaded and I was kicked out again.When I logged into the game again, I noticed that ALL MY ITEMS were LOST

[quick tiger]

Ok

[feral forge]

You may refer to subpoint 4.10 in #faq for further information in this regard, @quick tiger. Also, the usage of VPN is not recommended.

[autumn pewter]

Dm

[quick tiger]

Ok

[hybrid tusk]

@feral forge please can you see my massage if it is okay !?!?😟

[feral forge]

Yes. The community team goes through the channel regularly and will forward players’ concerns to the developers to investigate on the matters.

[hybrid tusk]

Thank u 🌸 🌸

[inland zenith]

@feral forge can you help me?

[night cloak]

Unfortunately this is something out of the communities control, @inland zenith. Try reaching out to in-game support:

[night cloak]

Feel free to report any bugs you experience in-game via #old.

[inland zenith]

The support service is a pit that never helps the players.

Fourth backpack, fifth helmet, improved AUG

[night cloak]

Feel free to use #old if you’ve feedback regarding the in-game customer support.

[pliant yew]

Play games not unlinking

[flat meteor]

My twitter account was hacked but I recovered it by contacting twitter customer support. But the hacker already transferred my global account to BGMI. I cant open it in global version. Is there any way where I can transfer back to global version.

[pliant yew]

My global account is linked with Twitter and play games now I want to unlink playgames so that I can do data transfer to bgmi

[inland zenith]

@night cloak
As a support response, I have:
-Clear your cache
-Reduce graphics settings
-Reinstall data
SIRIOUSLY????????

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. I understand your frustration but we cannot assist in this regard.

[inland zenith]

...but who can?

[night cloak]

Kindly contact BGMI in-game support.

[pliant yew]

@night cloak

[night cloak]

In-game support, as previously stated.

[inland zenith]

Even if the f..cking developers answered the game bug by clearing the cache

[night cloak]

Please keep language clean inside of the text channels.

[inland zenith]

Let the developers put things in order inside the game, so that the community would behave as cleanly

I understand that you are not involved

[flat meteor]

I tried but there reply is always irrelevant. I never got response related to the transfer back to global

Does bgmi have there own discord server?

[night cloak]

Yes they do, feel free to use google.

[night cloak]

You may unlink your social media accounts via your in-game settings.

[pliant yew]

@night cloak

[night cloak]

Contact in-game support for account related issues.

[flat meteor]

I think if want to transfer to BGMI, you dont need to unlink playgames. Just make a new account in bgmi and in there is a feature for data transfer. All you need is to login with twitter and your data will be transferred

[pliant yew]

@flat meteor yeah and it says you're ineligible to do account transfer.

[feral forge]

Could you please provide a screenshot of your in-game basic settings, @pliant yew?

[flat meteor]

Do you have a korean account on same Twitter?

[gleaming idol]

Any one else can't enter metro?

[pliant yew]

No my global was in Play games earlier. so in 1.6 update I recently linked my twitter.and no I do not have Korean account

@feral forge sure

[gleaming idol]

Why me any freind can't enter

[gleaming idol]

But my other friend can

But we have the same device

[feral forge]

One possibility that I can think of is that, if it is an issue on your game account's end, then it may be that your Twitter has not been linked for long enough. If it is an issue on BGMI's end, you should also try inquiring about this matter in the relevant Discord server for further information in this regard.

[feral forge]

Please submit a report regarding the issue in #old along with the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot or screen recording

[pliant yew]

Yeah and thanks@feral forge @flat meteor

[half adder]

Buenas

Necesito ayuda para quitar el correo de mi cuenta

[lyric stream]

Hi in playing metro and someone is doing the invisible glitch

[half adder]

Good evening, I need help to remove the email from my pubgm account, since it is an email from work that I will not be able to use soon, who can help me @lime juniper @thin halo @ocean walrus

[onyx cairn]

No one can help you in this matter as unlinking emails is not a feature yet. You may contact the customer service in-game for further assistance.

[unborn mica]

But it’s not in beta mode anymore, why wouldn’t it be open to everyone??

[wary halo]

Unlink problem in pubg mobile

[night cloak]

hello i need help from pubg support because I don't know where to write anymore I wrote an email to pubg support and now I'm trying to write here please contact in a private message the twitter account was stolen and it is still being hacked into my pubg account which is over 180k cz / sk crowns please for binding help

[marble plinth]

My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID : 5259052487

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble plinth.

[night cloak]

please for binding help one is about attacking my gaming account on account i have linked email iosu twitter has been attacked and stolen @polar marsh

Hello dear pubg mobile I am the owner of the account with the ID number 5422831352 and I have been an active player since 2018 and I think that I contribute a little to the game by buying a royal pass and extra uc every season. On 03.17.2021, my account was banned for 10 years. I request that this ban be removed or reduced to an acceptable period. Your player with ID number 5422831352 Thank you in advance Regards

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[feral forge]

Could you please elaborate your issue?

[night cloak]

HI

[feral forge]

Do you still have access to your PUBG MOBILE account with any of the linked login methods, @night cloak?

[feral forge]

Hello. How can we help you?

[night cloak]

Yes

[night cloak]

I have an account connected but twitter has been hacked and someone is still accessing the account

YES

I want to get ice for free from my free Pabji website

[cyan citrus]

The mode is still in the beta testing. Please provide your feedback through #old.

[feral forge]

You should first consider securing your Twitter by changing password and enabling 2FA, you may also contact the Twitter support for further assistance in this regard to recover it.

[night cloak]

I have no access to twitter, I just don't know what to do

Do you guys have a website? //

👀

[feral forge]

Could you please elaborate what are you referring to?

[night cloak]

OK

I want to get ice for free from my Pabji Mobile website

[feral forge]

You may also contact the in-game customer service for further assistance to request a support agent to unlink the social media link that you have no access to from your game account.

[night cloak]

There is a way, you know

[feral forge]

I do not understand what are you referring to as ice.

[night cloak]

advise in a private message how?

[onyx cairn]

@feral forge He is asking if he can get the M4 Glacier for free.

[unreal hull]

Hello, does using gfx tool to unlock higher frame rates causes ban to our id ??

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @unreal hull.

[onyx cairn]

@night cloak
Please stop begging for free items in this channel and server as this violates the #735483472432594994 and you may get scammed by other people.

[night cloak]

Sir, I did not say anything

[night cloak]

someone will help me please, if so, write it privately

[feral forge]

You may refer to the steps in this screenshot as reference:

[grizzled zephyr]

Why does the entry effects have sound on preview on not elsewhere?

[night cloak]

Thnx

[dusty jetty]

Good 🙏

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[odd rune]

Why enemy footstep not showing and sound of footstep hearing in wrong direction

Mod plz help

[spring void]

I believe the answer provided to you privately should have been enough. Please display atleast some professional behaviour if you intend to keep using the form for room cards. You may talk to me privately for future cases.

[lusty hill]

The mic when turned on isn’t working right with Apple! Still invisible glitchers everywhere in advanced metro. Does ur game ever fix anything

[night cloak]

When turning on your mic does the game volume go almost silent?

[lusty hill]

@night cloak yes

[clear berry]

Its not really a big thing for me or i care that much lol but why is my fb pic coming off blurry now in the game? It was clear before

[night cloak]

If you’re using the standard apple earphones you’ll experience this regularly and you’ll need to restart your game to fix the issue temporarily. If you’re using AirPods just disable and re enable your mic in-game to fix.

[night cloak]

Have you changed the picture?

[clear berry]

Yep i have, changed last week but it was fine till today

[lusty hill]

@night cloak I have tried turning it off an on and still doesn’t work at all! Between that and the hackers/ glitchers in metro I’m about to go back to badlanders

[clear berry]

Nvm found the fix, its because my profile is locked lol

[exotic axle]

Every time I login with Twitter this happen
It won’t even load

[night cloak]

Righto! Noted for next time, thank you.

[night cloak]

You you please try restarting PUBG MOBILE?

[night cloak]

Please report your feedback in #old.

[exotic axle]

Yea have done it few times

[night cloak]

Have you tried a routine repair by any chance?

[night cloak]

once again please help someone stole my twitter account still goes to my acc pubg and my account is of such value that I'm disappointed support I can't know who to contact already I'm desperate please help everyone else

[night cloak]

I tried this but without help

[feral forge]

Please know that for account related issues, this is a matter that only the in-game customer service can assist you, @night cloak.

[slate rampart]

My main account got banned today for 10 years..For no reason at all😌 the ban reason was violating regulations..Can someone help me 🥲

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slate rampart.

[night cloak]

yes i know only they don't contact me and don't solve it

[feral forge]

If you have already contacted them, please be patient for a response from them.

[golden lion]

When unlink error fix?😥

[shy lily]

When i want to change my email password it gives me this error: parameter -1
Any Idea how to solve this problem?

[noble void]

I need

[fair condor]

Hey, I'm unable to unlink facebook from my PUBGM account.

<@&639889499718942720>

[golden lion]

I am trying to unlink my account from 15 days but still I can't fix that error asap @lime juniper

[fair condor]

yeah me too

please do this quick

[gray vessel]

Hi ..How to Unlink 3rd link ..help me

[golden lion]

@ocean walrus

Any solution?

[fair condor]

<@&481161015728406538> Someone help us pls

[golden lion]

Anyone here?

[fair condor]

Hello

Is this the worst support server?

literally no one responds

I've been waiting for 15 minutes

[golden lion]

I am waiting from 15 days nadia is a moderator she tell me to to rutine repair and issue fixed but still same issue

[pliant yew]

How to delete a PUBGM account

Permanently

[golden lion]

@celest shadow

@night cloak

@thin halo

Please tell how to fix that issue?

If we can't then tell that to developers to fix that issue asap

[storm flume]

Please do not use languages other than English, @frozen temple. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[golden lion]

@storm flume

[night cloak]

Hmm?

[olive dove]

Please try again some time later or contact the in-game customer service for further assistance in this regard.

[golden lion]

We are unable to unlink our accounts

Any solution

We mailed

[night cloak]

@golden lion Unfortunately, unlinking account is not possible.

[golden lion]

But incorrect response

[olive dove]

E-mail addresses and phone numbers can currently not be unlinked.

[golden lion]

When it will possible?

[night cloak]

@golden lion No ETA , unfortunately.

[golden lion]

Eta =?

[night cloak]

Estimated time of arrival

[golden lion]

Is that fix this week?

It's emergency

[night cloak]

Very unlikely. This is a feature not available to the game.

[golden lion]

Bruh

I was able to unlink before 20 days

In fact there is a option

But it shows client error

After 7 days

We are able to unlink our facebook account before 20 days

[night cloak]

@golden lion It is not possible anymore.

[gray vessel]

Vhi Khub Drkr Silo ..
Please

[golden lion]

Please contact developers it's emergency 😭

I want to migrate my account but I can't

Cause my account doesn't linked with twitter

[olive dove]

You may delete your Game account via the in-game settings (Available only for European Union).
If you don't have that option, then feel free to abandon the account.

[night cloak]

You can contact the in-game customer service, @golden lion. Nothing can be done if the customer service doesn’t help.

[golden lion]

😭

They never help

Please bring back unlink

[night cloak]

Then you are out of luck.

[pliant yew]

@olive dove what if I delete the data from the app where I used to log in with

[olive dove]

Refer to this:
#questions message

[gray vessel]

I Can Buy UC From In Game ..In Bangladesh..how?

[olive dove]

Deleting your client data won't affect the data stored at the game servers.

[pliant yew]

Ok bye

[golden lion]

😭

[night cloak]

@gray vessel You should be able to buy from in-game store. What is the issue you are facing? Alternatively, you can purchase from https://www.pubgmobile.com/pay.

[golden lion]

Please contact developers

Cause they don't respond to us

[night cloak]

@golden lion Please use #old channel.

[faint jolt]

@night cloak

Thia user in tiktok is live and using esp hack I think so

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @faint jolt.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[golden lion]

.

You are developer then why you are not helping us it's matter of our accounts we are feeling helpless 😭😭😭 please help us it's matter of our accounts 🙏🏻🥺

@lime juniper

[rough lotus]

Please remove Hindi language & Indian flag

And add Urdu language interface

As they have bgmi to play
No offense..

[night cloak]

@rough lotus People still can choose these options as there are many Indians not residing in India.

[golden lion]

Ya

[night cloak]

Please use #old. Repeating this here will result in a mute.

[rough lotus]

That's a good reason but you should have Urdu language also be added.

[night cloak]

@rough lotus Feel free to use #old.

[chrome crane]

Hey how to know how many device connected pubg account

[exotic axle]

You can’t know that

[chrome crane]

How to ban account for 7days hacker always cancel unlink

[drifting tangle]

My account was hacked

[pallid briar]

Could you please provide an English screenshot or a translation?

Please contact the customer service in-game for further assistance, @chrome crane.

[hallow furnace]

Ples arbek

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[drifting tangle]

Battle Ground mobile India account

[pallid briar]

We only provide community support in English here. You can join regional communities servers from subpoint 3.1 in #735483472432594994.

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @drifting tangle. Please contact their relevant Discord server instead.

[drifting tangle]

Ok

[dire idol]

Anyone knows how to fix??

I cant play metro royale

[gilded river]

Dear PUBG MOBILE, please , do smth to remove people who use game mistakes in METRO ROYALE in 3rd map , u can’t play normal as they are many bugusers and HACKERS. because of them me and my teammates loose all values, pls PAY ATTENTION, its not normal!

[elder bloom]

Ok

When will zombie mode come

[gilded river]

u use earlier bugs in metro thats why u cant play . as i know

[hallow furnace]

I hope you work this out.

[drifting viper]

I am unable to unlink my twitter ... please help 🙏

[pallid briar]

October 15.

[drifting viper]

@thin halo @ocean walrus @celest shadow ?

[pallid briar]

Where are you currently residing or where do you live?

[celest shadow]

What is the issue? Can you please elaborate or provide us with a screenshot?

[drifting viper]

I have two social handle linked to my account one is Google Play and second is twitter and I want to unlink my twitter but it's not happening

[golden lion]

I have 2 accounts linked Google Play games and 2nd is facebook but I am unable to unlink any of them when I apply for unlink it will show client error after 7days

Is there any way for fix it

@celest shadow

[celest shadow]

Please provide us with a screenshot.

[celest shadow]

You can perform a repair from the login menu. Please make sure that you select "Routine Repair" and "Restore Default Settings".

[golden lion]

I tried but still error

[celest shadow]

Please try again and this time select "Routine Repair" and "Restore Default Settings" before you confirm to it.

[serene latch]

Please Help Account has been Banned for 10 years already Wrote an email explaining the situation and still no reply. I also replied on the help tap on pubg itself but can't help me.

This is my last option.

My Facebook account was linked when I started playing pubg then in time I switched to Google Play. Now I saw on the 27/09/2021 my Facebook had a logo on (HACKED). I never sign in with my Facebook account only Google Play.

My Co-Leader told me I'm online playing with other people. I try to sign in with Google Play but couldn't cost me to uninstall and reinstall PUBG.

I tried to log in and message stating I'm banned for 10 years. Please HELP I'm leader of PantherGaming

ID Number- 5561074648 
ID Name- 卩卩〆BRAGS

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene latch.

[icy pollen]

My server is asia and region is India stil i can't transfer my pubg account to bgmi....why .... it showing "your account is ineligible to transfer service" ...i need a solution

[golden lion]

Same as well with me

And I am unable to unlink my facebook account from Pubg global

@celest shadow

Is unlink officially closed?

Or it's a bug

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @icy pollen.

[golden lion]

I am unable to unlink is global version issue if it's a bug fix it asap

@celest shadow are you here or afk?

[summer rune]

Pubg mobile please make our cheerpark more interesting like game for peace🥺

[golden lion]

#old

[summer rune]

Oky🥺

[celest shadow]

Please refer to this, @golden lion.

[golden lion]

Nadia suggest me that 1 week before I tried but still at last day it shows client error unlink failed

@celest shadow any other solution cause that doesn't work

Developers have to be active in discord then they can fix issue at the moment it will so helpful for us and Pubg too

I am trying to unlink my account from 15-16 days still no solution

I am feeling helpless 😔

[livid brook]

I want To Change My Region To Bangladesh. Plz Help

[drifting viper]

It gets link back again after 7 days

[summer rune]

[golden lion]

Ya same after 7 days it doesn't unlink

[drifting viper]

@thin halo @ocean walrus @celest shadow pls revert

[twilit rune]

is there a way to post this on moments?

[dusk tide]

Me hackearon mi cuenta y se metieron a ella y me desvincularon mi cuenta de mis redes sociales, pero yo puedo demostrar que esa es mi cuenta de Pubg Mobil. Que puedo hacer?

[night cloak]

@celest shadow how to logout and login again

To change the login method

[heavy vortex]

When you got the title you get a Share option after which it can be posted.

[night cloak]

@icy pollen does your in-game CS work?

[night cloak]

Tell them so they can help you in that matter?

how to remove twitter from pubg account when support doesn't help and doesn't respond

[golden lion]

They are bots

[pallid briar]

You can change your region from the basic settings in-game. Click on the "account" button and change from there.

[golden lion]

Ya I want to unlink facebook from past 15 days

[golden lion]

Can you tell how to unlink facebook?

From Pubg mobile global

At last days it shows error

[night cloak]

I need to cancel a twitter that someone stole from me and I go to my account and support does not help

[heavy vortex]

.. @golden lion 🤷‍♀️ you were already answered

[golden lion]

She says it's a officially closed but nadia and piston gives suggestion of to repair who is correct?

[night cloak]

Login with another social media account and then u will get option to unlink twitter

[golden lion]

We can't unlink it failed last days I am trying from 2 weeks

[pallid briar]

You can try referring to this response first

You can perform a repair from the login menu. Please make sure that you select "Routine Repair" and "Restore Default Settings".

Otherwise, please contact the customer service in-game for further assistance.

[night cloak]

You should I have that platform linked for 21 days

[golden lion]

It linked from past 3 years

Maybe more than that

[night cloak]

Is the game banned in your country

[golden lion]

Ya

But I use vpn to unlink

I need unlink to migrate

[night cloak]

Then logout and use vpn to login and then try

[golden lion]

Cause I can't migrate via Facebook

[golden lion]

I tried but nothing changes

[pallid briar]

VPN usage is not recommended. Try it without the VPN.

[night cloak]

Can you please provide vedio recording

[golden lion]

My one friend lives in Sri lanka is also not able to unlink

[golden lion]

I didn't record video

[pallid briar]

You may refer to this, @golden lion.

[golden lion]

But at 7th day it says unlink failed client error I even tried restore default settings

I want to migrate my account

My brother migrated successfully

Cause his account linked with twitter but my account linked with facebook

So I have to unlink facebook but I can't

My account is 3 years old

[pallid briar]

Feel free to report the issue in #old, @golden lion. You may refer to this response, otherwise we are unable to assist you.

[golden lion]

I reported there please do ✅ on my feedback

[night cloak]

yes, it works, but some moron still logs in there via twitter

[night cloak]

Then you have to contact in game support only they will unlink immediately

[night cloak]

oh but she does not communicate with me writes that it is in solution I am afraid that he has already tried to solve the one who stole the twitter account

but the only truth is that I have data from two connected accounts to both email and ios
the truth is that I have the exact date of the first payment to the pubg account
and I have all the information but the support does not want to communicate still writes that it is in the solution but the one who stole twitter just had to solve it

[golden lion]

I contact them but they are not human they are bots so they say unlink it and don't login 7 days

[night cloak]

Then change password and delete twitter account

[night cloak]

I have no access to twitter

[night cloak]

@pallid briar send screenshot of how to unlink account

I know that at the new era they could ban for two months but the new era fell apart here no one can do it or something?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Then we cannot help its your responsibility to keep you account secure

[golden lion]

I have to wait 7 days to make that again

[night cloak]

You dont have any way to unlink it so you are in trouble

[night cloak]

He has screenshot by that method you can contact human and unlink it

[golden lion]

I can explain you when I login today I thought my account was unlinked but it show unlink failed and then I go settings tap on unlink first time it show client error unlink failed then again I tap on unlink it shows 7 days again 😔

[unborn mica]

Still haven’t gotten any replies to why metro isn’t loading for some people

[golden lion]

@celest shadow is unlink officially closed?

Cause I am trying from 15 days

My discord account reached 7 levels by just asking for help and still no solution 😭

[lime ridge]

I request you to unban my account. I have not used any plugins or cheats. Thank you for your attention.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime ridge.

[golden lion]

@celest shadow ? Is that closed ?

[twilit rune]

it was just in the title section, there was no option to share it

[heavy vortex]

It usually comes like this. @twilit rune

[twilit rune]

yes, but at 5 AM

I restarted the game

so there were these multiple titles coming up all of a sudden

ace master

ace dominator

conqueror

#71 squad wins

so I didn't get the chance to 'post' it like that or 'share' it as how you are stating it

[heavy vortex]

It can be due to so many titles, the squad wins one got suppressed.

[twilit rune]

sad life

so I cannot post it now, right?

[heavy vortex]

Unless you get it again next week.

[twilit rune]

xD I don't think that will happen because I'll stop playing the game
but thanks man

[heavy vortex]

Yw and congrats for conqueror.

[twilit rune]

thank you!

I got it on my 3rd day, went to top 100 for it (I wasn't getting it in the top 500 for some unknown reasons)

[bronze bramble]

hi
How do I freeze my teammate after he blew me up?

[golden lion]

This is my friend

He also got same error when he tried to unlink playgames

@night cloak

[half kestrel]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5707927757 The name of the account user T彡【Queen】ツ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half kestrel.

[night cloak]

Download from pubg mobile official site or your respective app store

[golden lion]

I downloaded game from Pubg mobile global official site

[night cloak]

How to get it bruh?

[night cloak]

Re-download and check

Client version error. Failed to unlink. Why this?

[golden lion]

Ok I ll try to re-download

[golden lion]

Ya same here

I gtg bye

[night cloak]

Download from pubg mobile official site or your respective app store

[night cloak]

I've download the game from Playstore.

Still facing the issue.

[rancid sun]

Already tried that

[night cloak]

Account Unlink is not possible?

[maiden ivy]

hello, I have a problem with the screen expansion when I installed the game, all clear letters were large and clear and the picture was pleasing to the eye, but as soon as I restarted the game everything became bad. Help me please. PS: the bot's help did not help me.

[rigid sphinx]

my account banned for 1 day for violating regulations...what policy I have violated How to check ...I have not violated any policy

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid sphinx.

[frozen obsidian]

I want to change my region into Bangladesh, but i can't

[pallid briar]

You can change your region from the basic settings in-game. Click on the account button.

[pallid briar]

Try performing a routine repair and see if the issue still persists.

[frozen obsidian]

It’s showing parameter error

[shell hamlet]

Hello, PUBG Mobile Company. I play PUBG Mobile from the third season. I have never used a hacker in my life. Today I open the account. I find myself dependent for 10 years.. I hope for a solution.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell hamlet.

[pallid briar]

Please contact the customer service in-game for further assistance, @frozen obsidian.

[ruby mauve]

لو سمحتم احد موحود عندي مشكله باللعبه

[storm flume]

Please do not use languages other than English, @ruby mauve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ruby mauve]

Please someone have a problem with the game

[drifting viper]

@pallid briar I am not able to unlink my twitter pls help 🙏

[drifting viper]

<@&481161015728406538> pls help me on this

[dire warren]

Hello good support
I buy my UC from a reputable site, which is 2 € cheaper than the official UC of pubg mobile
Many people except me use these sites. Do these US have a ban?
I do not know the site address because it is advertised and it is against the rules of the server❤️
I do not use the sites mentioned and I use another site that is valid. Please tell me that UC do not have a ban!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked goblet.

[celest shadow]

You should only purchase UC in-game or through https://www.pubgmobile.com/pay. Any other websites are not recommended and allowed.

[pallid briar]

Please elaborate your issue.
Also, please do not mention the moderator role unless there is a server emergency.

[past python]

doing video review for ban investigator title can't play the video

[pallid briar]

Please state your problem.

[pallid briar]

Try refreshing your page.

[past python]

i tried i even closed the game and try to review still not working

[pallid briar]

Have you tried restarting your device?

[deep ice]

Can u help me ? I changed my password ı tried alll same problem?? Please

[pallid briar]

Could you please provide an English screenshot or a translation?

[deep ice]

Sure

[past python]

now its showing in different language in screen in red line

[sick shale]

That may be occurred from the poor network connection. Try to restart your router or use a different network.

[fast violet]

welcome I have a problem with my account. It has been hacked by someone else and he is opening it through another link. My account has been banned for a day because the hacker and I are opening the account at the same time... What should I do?

[deep ice]

@pallid briar sir ı will explain my problem ı have changed my password and 28.09.2021 try to login my account was blocked 24 hours and ı waited 24 hours after opening my account ı tried to login my account now blocked 3 days ı didnt use cheat anything ever

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep ice.

[raven lichen]

Hey

In crew it won't let me leave my crew... it says it's locked

[charred ether]

I think after leader of crew register for crew challenge you won’t be able to leave
You gotta ask the leader to kick you

[raven lichen]

I am the leader

I can't kick no one or anything

[slow scarab]

Hi

Hello My name is (hossam) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5322626243)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow scarab.

[shy pilot]

Goof afternoon
My name is (Abdullah) , I had 3 linked socials in my account and one of them has been hacked "Twitter" , Please i want from you to help me as soon as possible because the one who hacked my Twitter breaking my account
My ID : (5260376719)

[pallid briar]

Please provide a screenshot of the ban notice.

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media account.

[shy pilot]

I want to unlink my account without waiting for 7 days !!!!!!
I am linking my account with a third link

[vale oak]

I want to transfer my global accout outside eu region is there any solution regarding this

[fickle plume]

Hello My name is (Mohamed reda) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5199424653)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle plume.

[mint cove]

I cannot join or create a brigade in the talent championship, they write to me "at the moment you are not allowed to participate in matches"

[celest shadow]

There is no other way except to wait for this period.

[celest shadow]

This is not possible due to the General Data Protection Regulation (GDPR).

[celest shadow]

If your PUBG MOBILE account had been suspended in the past, you will not be able to play the All-Talent Championship.

[vale oak]

It means bro I will not able to tranfer my account in bgmi

[mint cove]

can i fix this situation?

[celest shadow]

Unfortunately, no.

[celest shadow]

No, you cannot.

[mint cove]

it was a mistake, I didn't break the rules of the game

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @fast violet.

[vale oak]

In future is it possible to tranfer the accout in bgmi

[celest shadow]

We are unable to assist you with this.

[shy pilot]

I can wait but the one who hacked my account open it daily so this period didn't go

[celest shadow]

No information regarding this.

[celest shadow]

You will have to contact the in-game customer service for further assistance with this.

[mint cove]

you can’t give me access to play the talent championship?

[fast violet]

@feral forge I have already done this before and no response and I got Ban for 1 day

[celest shadow]

No. Accounts with a record of being suspended cannot participate in the All-Talent Championship.

[mint cove]

I have the right to play the talent championship because I did not break the rules of the game

[shy pilot]

How can i get a ban for 7 days only ?
To unlink a hacker link?????

[mint cove]

this is a violation of user rights due to an error, isn't it?

[fast violet]

@feral forge Please I want you to help me before the account is opened and the hacker gets it

[feral forge]

Please know that for account related issues, only the customer service in-game can assist you.

You should first identify which of your login method has been compromised by the unauthorized person, then secure it by changing password and enabling 2FA, you may also contact the respective social media support in question for further assistance in this regard to recover it. And if the unauthorized person has linked their own social media link to your game account that you have no access to, you can contact the in-game customer service and request a support agent to unlink it for you.

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.
You may refer to this tournament security announcement for further information:

#news message

[celest shadow]

Intentionally suspending your account is not an option. Please contact the customer service and request them to unlink the unauthorized person's social media account for you.

[fast violet]

@feral forge I did this, but there was no response to me for two days, and the hacker opened the account and me at the same time, so I got Ban for the day
plz sir help me

[storm flume]

Please do not use languages other than English, @shy pilot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mint cove]

But I never used cheating, so I can play championship

[mint cove]

Can you fix this problem with my account?
That was mistake of the game

[celest shadow]

No, we cannot help you with this.

[night cloak]

How many days till the next season

[cyan citrus]

CYCLE 1 SEASON 2 should end on 2021/11/18, @night cloak.

[drifting viper]

@feral forge my account is currently linked with two social handles one is twitter and the second one is gmail and my problem is when I unlink my twitter it goes to a process of 7 days and on 7th day it gets link back to my account again instead of getting unlinked

[drifting viper]

@celest shadow pls help me 🙏

[night cloak]

Can u show me a countdown

like days

cuz I can’t really focus on months

[cyan citrus]

November 18 of 2021.

[night cloak]

Alr

Thank u

[cyan citrus]

My pleasure, @night cloak!

[drifting viper]

@cyan citrus can anyone help me pls

[cyan citrus]

Please contact customer support in-game for further assistance, @drifting viper.

[drifting viper]

@cyan citrus I did they have no reply regarding this 😭

[cyan citrus]

We cannot help you with such account related issues through the community, @drifting viper.

[drifting viper]

Can you suggest me what to do ...bcoz I am not getting reply from anyone

[cyan citrus]

You may need to wait for the customer service representative to get back to you, @drifting viper.

[drifting viper]

@cyan citrus is unlinked process stopped from pubg ?

[cyan citrus]

I cannot say anything about that, @drifting viper.

[drifting viper]

@cyan citrus thanks for your help 🙏

[drifting viper]

Pls let me know on this if you get any update

[fast violet]

@feral forge my ID:5301690725
pleas sir help me I want to remove the twitter link only today before the hacker takes my email 😭😭😭

[cyan citrus]

Thank you so much for your understanding, @drifting viper. I will let you know when I will have any further information. You may report the issue through #old as well in accordance with channel's pinned instructions.

[feral forge]

You will have to contact the in-game customer service for assistance in this regard. Please know that we volunteers here providing community support for PUBG MOBILE are unable to assist players with account related issues.

[fast violet]

@feral forge how i do that again n i dont hv acc ??

[feral forge]

What do you mean by you don’t have account?

[spare willow]

Hi there! Wondering if there is any way to force my pfp in game to sync with my social account? My current pfp dates from almost a year ago, it just won’t change 😅

[fast violet]

@.Ṇadïa.🌴#4373 Yes, I got Ban yesterday. How do I communicate with them .. Do I communicate with them through the same account or through another account?

[cyan citrus]

Which social media account are you using?

[feral forge]

It does not matter with which account you want to use to contact them. You may also contact them via the login menu of the game, refer to subpoint 5.4 in #faq for further instructions in this regard.

[spare willow]

It was Facebook, but in an attempt to force a sync, I unlinked it almost 2 months ago and switched to Twitter - still stuck on my Facebook pfp

[fast violet]

@feral forge pkay thx :)

[cyan citrus]

I see! Have you tried logout from PUBG MOBILE through your Facebook account settings?

[spare willow]

Good point! I’ll give that a shot

Oh I actually had done it lol 🥲

[cyan citrus]

Can you please try to logout from PUBG MOBILE for all devices and then logout your Twitter account and login again, @spare willow?

[onyx plover]

Why didn't give me this skin ?!

[spare willow]

How do I logout from pubg for all devices on IOS? 👀

[drifting viper]

Can I have the official mail where I can ask them about my issue

[drifting viper]

?

[cyan citrus]

You may find that option in bottom-left of your in-game Basic settings. When you tap Log out, you should see an option of ''Logout of all devices''. Tap on that and logout the account. After that, logout your Twitter account and try to login the account again.

[drifting viper]

?

[spare willow]

I’ll give it a try, thanks a bunch!

[cyan citrus]

My pleasure, @spare willow!

[cyan citrus]

[e-mail]

[spare willow]

It worked!!! You’re the best!

[cyan citrus]

My pleasure! Please do come back again, should you have further concerns.

[vale dust]

Hello can i get some help here

[cyan citrus]

We would be glad to help you out if you state your issue, @vale dust.

[vale dust]

Yes bunk my account got banned yesterday without any reason first it said illegal top up even though i did bought uc from my trusted seller then when i gave every proof of it to file claim your agent said you're account got banned due to playing with hacker for pushing rank you can see my team mates they are not banned or never used any kind of hack still i am banned

[peak marten]

Hi to all support guys. I wanted to know what might be causing this issue with my game. As i login the game when im in the lobby i get this error "REQUEST TIMED OUT" then after some minutes eveything loads up.

[vale dust]

We would be glad to help you out if you state your issue, @vale dust.
@cyan citrus
Yes bunk my account got banned yesterday without any reason first it said illegal top up even though i did bought uc from my trusted seller then when i gave every proof of it to file claim your agent said you're account got banned due to playing with hacker for pushing rank you can see my team mates they are not banned or never used any kind of hack still i am banned

[bronze zealot]

I can't join metro wtf

I'm tap to metro but I can't join wtf

[drifting viper]

I reported th problem of my account is not getting unlink and this is what they replied

[drifting viper]

This is not my problem ...it's a irrelevant reply

Whom should I contact 😭

[night cloak]

Send that message again

[drifting viper]

@night cloak I did send them multiple times but the reply is the same

[night cloak]

See if you get reply from human because the reply you got is a bot/auto generated message

@drifting viper Does your in game cs work?

[drifting viper]

No I am not able to contact in-game cs

Pls help me ..I feel helpless

[night cloak]

Why?

[drifting viper]

Because I am from India and pubg has stopped all operations in india

[night cloak]

Ok

[drifting viper]

id : 541696853
Device :Poco F1
Wifi : jetway
Country :India

Hello ,
My account is currently linked with two social handles one is twitter and the second one is gmail and my problem is when I unlink my twitter it goes to a process of 7 days and on 7th day it gets link back to my account again instead of getting unlinked

Pls fix this soon 😭. ..I need to tranfer my id to BGMI I don't have much time

[cyan citrus]

Please refer to #faq sub point 2.12 and avoid asking questions related to account suspensions.

[drifting viper]

@night cloak this is the problem and I can't ask in-game cs due to ban in india

Can anyone help ? 🙏

[golden lion]

Same as well with me 😭😭😭 please fix it as soon as possible

[steep pine]

How remove blureness from profile photo

[humble lynx]

Hello, respective mods and admins. Yeah the issue raised by the Immi is solely true. Please mod help us soon so that we can transfer our account to BGMI. I am trying to unlink either of my FB or Google Play account but it is failing on the 7th day of unlinking. I tried multiple times but still this glitch is not fixed yet. I am very disappointed and hoping to see it fixed ASAP.😭 😭

[idle heart]

What is the problem ?

[humble lynx]

Immi if you get any help. Please ping me too 😦

[drifting viper]

@humble lynx yeah sure ..I am trying ...I have mailed pubg as well hundred times but I get automated bot reply

😭

[humble lynx]

Yeah Immi I did the same but still hoping some lights from em

[drifting viper]

@humble lynx add me for sure I will tell you if I get any solution ...

[golden lion]

Same as well with me 😔

[unborn mica]

Can’t play metroooo

[cyan citrus]

Can you please describe the issue you're facing, @unborn mica?

[jovial crypt]

gameloop link plz

original gameloop link plz

[celest shadow]

https://www.gameloop.com/

[drifting viper]

@celest shadow can you guys pls reply us as well 🙏

[humble lynx]

HELP ME!!!!!

[grizzled tree]

[twilit rune]

the joystick works fine over the classic matches

it starts to get stuck in the tdm matches

wasn't this taken care of?

[golden lion]

@cyan citrus

[cyan citrus]

@versed pagoda, please do not self-advertise here. State your issue if you require any assistance.

[golden lion]

Unlink is officially closed or it's a bug?

[drifting viper]

Can you pls reply us we can't contact in-game cs .. because game is banned in india

[cyan citrus]

No information in this regard yet, @golden lion.

[golden lion]

😔

[golden lion]

For this ?

[cyan citrus]

You may refer to #faq sub point 4.10 for further information, @golden lion and @drifting viper.

[drifting viper]

@cyan citrus bro that message is so irrelevant to our question

[simple epoch]

When will I be able to play metro royale?

[cyan citrus]

We do not recommend you to play the game in a restricted region, @drifting viper. If you try to contact customer service, you may receive a reply that Tencent Games has terminated it's services in India. Unfortunately, such account related issues are not something we can help with.

As you have already been answered, please refrain from repeating the same inquiry.

[cyan citrus]

Can you please describe the issue you're facing?

[drifting viper]

@cyan citrus we don't want to play as well but till then we can't unlink the social handle how will we tranfer the account to bgmi

[drifting viper]

@cyan citrus ?

[real oracle]

can any moderators please come in the live stream of pmpl south Asia English stream some guys are spreading hate, spamping alot of bad words

<@&481161015728406538>

[celest shadow]

Thank you for your message. Feel free to refer to this, @real oracle:

#copyright message

[humble lynx]

@cyan citrus @celest shadow ?????

[harsh siren]

I need to change my linked email

[cyan citrus]

That is not possible at the moment, @harsh siren.

[humble lynx]

@cyan citrus At least you got some power to forward our issue to the higer end

Kindly, forward it to the concerned authorities so that this horrible glitch can be fixed asap

[maiden ivy]

hello, I have a problem with the screen expansion when I installed the game, all clear letters were large and clear and the picture was pleasing to the eye, but as soon as I restarted the game everything became bad. Help me please. PS: the bot's help did not help me. repeat if there is a solution to the problem.

[cyan citrus]

Feel free to use #old to record your concerns and issues related to PUBG MOBILE, @humble lynx.

[cyan citrus]

Can you please provide a screenshot of the issue you're currently facing?

[maiden ivy]

OK 5 min

[simple epoch]

It says you are not invited and its still beta

[cyan citrus]

The METRO ROYALE REUNION is not yet available to everyone, @simple epoch. Please feel free to provide your feedback in #old in compliance with channel's pinned instructions.

[twilit rune]

@celest shadow the joystick 🕹 keeps getting stuck in one place, in the TDM match

[lost flax]

Bro I need a id rename card can I get it without uc

[maiden ivy]

here on the side the event inscription was clear, and after the reboot it was no longer clear

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @twilit rune. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

Can you please try to download HD icons from Separate Resource section from your in-game settings > Download and see if that helps?

[maiden ivy]

loaded

[lost flax]

Bro I need a id rename card can I get it without uc

[simple epoch]

How can we know who is eligible and who is not?

[surreal otter]

Iam unable to unlink ( Unlinking process gets reset after every 7 days)

[golden lion]

Same with me tooo

[open sphinx]

It's not that they banned alot of people from metro for some reasons including myself no idea why but they did and They also took all the stuff you earned previously from metro ranks as well.

[cyan citrus]

We don't have such information yet. Will let you know when we do.

[maiden ivy]

my guess: the game goes right at first, but after restarting it changes something for yourself, you need to understand what it is !!!

[lost flax]

@cyan citrus Bro I need a id rename card can I get it without uc

[cyan citrus]

Please state your issue in #old in compliance with channel's pinned instructions and hopefully it will be fixed soon.

[cyan citrus]

if there isn't any in-game event available that can provide a free or discounted rename card, then you will need to buy it from in-game shop.

[lost flax]

From where

[surreal otter]

Iam unable to unlink ( Unlinking process gets reset after every 7 days)

[maiden ivy]

@cyan citrus what should I do?

[lofty meteor]

I faced some hackers and have their recording where should I post it ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @lofty meteor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

Please try to do a routine repair of the game. You may find ''Repair'' option on login menu.

[tranquil adder]

Hello I want to talk to support

[oak apex]

sir my account was banned
i just shift mobile to pc then pubg gives me 10 year ban

▫️ Numeric User Identification: 522828489
▫️ Device: HUAWEI Y9A
▫️ Wi-Fi/Cellular: DATA
▫️ Country: PAKISTAN

[cyan citrus]

Please state your issue.

[tranquil adder]

My account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil adder.

[surreal otter]

Temporary or permanent?

[oak apex]

10year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak apex.

[maiden ivy]

@cyan citrus did. does not work

[cyan citrus]

Please mention your device, @maiden ivy.

[shy maple]

Hello, player 5197106455 was blocked today or yesterday. The player did not violate community rules. I am requesting to unblock this account.
5197106455

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy maple.

[maiden ivy]

Tecno camon 12

[onyx plover]

Why I didn't receive skin Scar-L 🐸 new bug?!

[cyan citrus]

Please try to clear game cache one time and restart your device, @maiden ivy. If this does not help, you may need to clear game data or reinstall the game completely.

[maiden ivy]

Ok

[nocturne prairie]

Hi I buy uc from midasbuy but not credited uc in my account

[stuck grove]

i need support to unlink twitter from my pubgM account immediately, someone is logging in with it

[sterile moss]

Hey I am old Player of pubg mobile but I accidentally changed my country rigene please enable change option
Pubg I'd 5299341644 please help

[cyan citrus]

It may take some time to deliver UC for some cases. If you do not receive UC in a reasonable time span that is 12-24 hours, please contact customer support in-game or send an email to Midasbuy customer service through: [e-mail].

[cyan citrus]

You cannot change your region again until the cool-down has been reset.

[cyan citrus]

Please contact customer support in-game for further assistance.

[sterile moss]

Before 60 days

[cyan citrus]

Correct. You will need to wait for 60 days, @sterile moss.

[sterile moss]

I not wait 60 please help

[grave bane]

Change my region

[cyan citrus]

We cannot help you in this regard. Your only option is to wait patiently until the cool-down has been reset.

[grave bane]

Help me to change my region

[sterile moss]

Me all' so

[grave bane]

@cyan citrus Help me to change my region

[grave bane]

Do you have same problem like parameters error

[stuck grove]

@cyan citrus he keeps login to the account

[stuck grove]

whenever i come in to the accoun he logins and kicks me out of the game

[sterile moss]

No

[cyan citrus]

Please contact customer support in-game for further assistance.

[grave bane]

They didn't help

That's why im here

[cyan citrus]

Please contact customer support as mentioned earlier to remove the unauthorized access from your account. We cannot help you with compromised accounts through the community, unfortunately.

[stuck grove]

i really cant log in the account he keep log in and kicks me out

[unborn mica]

I tried with a guest account and can’t play metro also, it’s nothing to do with the account I think some issues with the small updates not consistently uploading metro in the correct way for certain players

[naive linden]

Can we remove our third link ?? I I'd got hacked then the hacker has linked his account in my third link help me .

[night cloak]

@naive linden You unfortunately cannot. If it is hacked, contact the customer service to block the hacker's access.

Why were the pandas fake before yesterday, Jani notice 7, and no one was enslaved
Pubg company, why don't you fight cheating inside a game, is it selling cheating, is it helpless?
Why don't you beware of devices that use root or jailbreak as you did in a new pubg

@stuck grove I recommend not to try as they could get mad and use hakks.

[stuck grove]

@night cloak thats what im scared of

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

@stuck grove Contact the customer service and follow up with them.

[stuck grove]

i spented alot of money + i have played comp with this account @night cloak

[night cloak]

Understandable but at the same time, it is a very unfortunate situation. Slight mistake can result in your account leaving you for forever.

[stuck grove]

@night cloak oh no

[thick venture]

Hello my name is aviuo and my account was hacked from the global version and transfered to BGMI. My id is 5369346084, i would really appreciate your help as i have spent a lot of money in the game.

[night cloak]

@thick venture Unfortunately, it is not possible to revert this due to Indian Government Data policy.

[mortal yarrow]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mortal yarrow. Remember to read through #faq before asking questions in the support channels.

[mortal yarrow]

My account was hacked and the person who hacked the account linked a email and I would like to unlink his email and link my own

[flint delta]

Can I upload any link of yt video to report a glitch ?

[dire idol]

Anyone knows how to fix metro royale ??

[mortal yarrow]

Can u help me @storm flume

[flint delta]

They say you have used glitches earlier so I guess you wont be able to play since ur not invited

[storm flume]

Please contact the customer service for further assistance, @mortal yarrow.

[reef belfry]

When will u fix the invisible glitch?
So tired of all invisible players with grenade launcher eversingle game in advanced mode in Metro royale, they are totally destroying the game.
I have reported maybe 10 of them already but not a single feedback on player "ban report."

[ebon isle]

help me this issue

[feral forge]

Where do you reside, @ebon isle?

[feral forge]

If a player repeatedly exploits the bug/glitch to create an unfair gaming environment for other players.The appropriate punishment will be applied.

Feel free to report the issue in #old along with a screen recording, it would be very helpful for the developers so that they can look into the issue and fix it if they are able to reproduce it.

[reef belfry]

So next time it starts to happen I should start recordinh my screen for a report?

[feral forge]

The issue has already been forwarded, but you may also consider reporting this in #old.

[reef belfry]

We have waited since May to play this lovely game mode but now we can't enjoy Advanced mode because of this.
Had 5 nice games in the morning today (8 hours ago) but every game after that there has been people using this glitch ☹️

[feral forge]

This issue has also already been forwarded and awaiting for further response, it may take time for the developers to look into the matter and fix the issues with a patch, @reef belfry.

[feral forge]

Feel free to send it through #old.

[reef belfry]

Thanks for looking in to the problem, hope it will get fixed soon

[feral forge]

The issue has already been forwarded and awaiting for response, but you may also consider reporting this in #old, @hearty summit.

[unborn ice]

Metro crashed, lost all of my lvl 6 gear on map 1. Smh

[hearty summit]

When ever I try to play new metro royal mode it gives error that this feature is under beta testing and you have not been invited to test . please solve this problem
Device : Vivo y15
Cellular data
Country : Pakistan
Game id : 5701664083

[unborn mica]

I can’t access any of the new modes after I downloaded them, Titans metro survive until dawn etc... any suggestions?!?!

[cyan citrus]

The METRO ROYALE REUNION has not yet been available for everyone. Feel free to provide your feedback in #old in compliance with channel's pinned instructions.

[cyan citrus]

What are the issues you're facing while doing so?

[hearty summit]

Many vedios are uploaded on yt about new metro royale gameplay

[unborn mica]

I thought my post is clear, I mean I downloaded the modes but it’s not showing any of them in the mode option when you choose what to play

Do you think my client is bad maybe I need to delete and redownload PUBG?

[night cloak]

@cyan citrus what will happen if I put play games on unlink and transfer account to other version

[cyan citrus]

Can you please try to open map selection menu and check from left corner if it is available or not?

[unborn mica]

It is but like I said everything I downloaded is not showing

@cyan citrus

[cyan citrus]

Can you please try to do a routine repair of the game, @unborn mica?

[unborn mica]

I did that already

I’m uploading the images give me a second u can see

Also what client version are you on @cyan citrus

[next aurora]

Are you in krjp