questions

[pallid briar]

Please state your issue first.

Should be available from 28 September 00:00 UTC.

[scenic lagoon]

My account has been hacked and all login information and social media accounts has been changed. I cannot login using any social media. Please restore my account because its my hardwork and I have payed alot in my account.

[bright imp]

Yes, but I have seen that the one to pay the enemy a shot in the head is marked by the small X and not the big one 🤨

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game, @scenic lagoon . Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[blazing void]

I mean, will my real account come, not the beta test invitation?

[pallid briar]

It should be able on your global account.

[pallid briar]

I don't see any issue with the hitmarker. If you hit enemies with a headshot, it shows a red hitmarker just like it did in that clip.

[blazing void]

ok thank you very much🙂🥳🥳🥳

[pallid briar]

You're welcome! You may check this out for all the other dates too:
#news message

[blazing void]

No, you don't have webhook permissions on any server you're on. Ask the server admin to give you permission or follow you personally!

[celest shadow]

He is referring to this announcement, @blazing void:

[jagged kelp]

Please help

My friend's account is written like this, can you tell me what does this mean?

Help please

[cyan citrus]

You may need to cancel the account deletion request.

[jagged kelp]

how do i do cancel button is not working my friend can you help me i invested a lot of money what should i do?

[cyan citrus]

Please contact customer support in-game for further assistance, @jagged kelp.

[jagged kelp]

Please help pubg mobile

please help me, what is this, friends, if anyone knows, help me, I'm depositing a lot of money in my account, don't do it, tell me why, find a solution, please!

[empty hatch]

Hello i have a question can anyone help me real quick?

[sick shale]

He chose to delete his account.

[sick shale]

Yes?

[empty hatch]

If i reach top 500 then at 12:00 GMT i will get conquerer?

[jagged kelp]

what does this mean, will my account data be deleted now, is there any luck, my friend?

[sick shale]

Yes, you can read notice, it's clear.

[sick shale]

Yes, you will be promoted to Conqueror tier at 00:20 UTC (You must reach Ace tier first)

[empty hatch]

Ok but if i reach conquerer and before playing 5 games in Conquerer tier (for frame) if i get below 4200 points will i get demoted? Or i will stay conquerer that whole day

[jagged kelp]

Well, there is an option to cancel, what does it do? The account is not empty, the account for 2 seasons is not empty, a large amount of money has been deposited, the royal passes are full, so you are banning us, why did you put this on our head?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged kelp.

[empty hatch]

@sick shale

[desert snow]

hello my pubg account dont have region/country icon to change region what can i do?

[sick shale]

You will not be demoted until the next day at 00:00 UTC.

[empty hatch]

Oh so i dont have to worry about minus points after reaching conqueror

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[empty hatch]

Thnx

[sick shale]

Yes!

[desert snow]

if i send massge in game support they can change for me?

[cyan citrus]

No. The customer service will not be able to help you in this regard, @desert snow.

[desert snow]

rip tnx

[sinful ginkgo]

Is the update coming at 12:00am?

[fossil bridge]

Bruhhh how can I fix this glitch. The camera moves with left finger while the finger is moving the walk joystick

It stops the movements since the new update its so and also did a routine repair

[dire warren]

Is using this app against the rules of Pubg Mobile?

[sick shale]

Yes, it's not allowed.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fossil bridge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[real shard]

I wanna ask, when will be metro and titan back? It is today right?

When will it be

I mean, time.

[twilit rune]

dude

not again

I am at 445 now

the game resets now right?

[real shard]

What?

[frank lark]

Is metro Royale showing for anyone?

[feral forge]

Top 500 players at the Ace tier or higher will be promoted to Conqueror at 00:20 UTC everyday, @twilit rune.

[twilit rune]

00:20 UTC

is 5:20 Am, yes? Pakistan timing

[graceful nymph]

Nope, but I did get the in game mail with the 500,000 metro dollars

[feral forge]

Yes.

[twilit rune]

so that's in 13 minutes

so just to make sure

I do qualify

@feral forge

[unkempt estuary]

Hey is pubg metro out I collected 500,000 but can’t find how to play?

[sick shale]

Please be patient.

[unkempt estuary]

Ok

[twilit rune]

so in 3 minutes the game is going to reset

[unkempt estuary]

Ok

[twilit rune]

this is my current rank

[flint crow]

Metro no where to be seen though

[feral forge]

Please be patient, it should be released soon or later, @flint crow.

[twilit rune]

:( I didn't get it

I restarted the game

anyone can help me with this? Please
it's my second day, I didn't get it yesterday I was within 500
I didn't get it today as well
I was within 500 again today as well

[feral forge]

Please continue reporting the issue in #old and make sure to follow the channel’s pinned instructions, @twilit rune.

[twilit rune]

I did report it @feral forge

and now I'll try to report again via the in-game customer service

it's just so frustrating

it's 5:39
I was within 500 from 4:59 Am
now its 5:39 Am
I am still within 500
I am just tired with this conqueror stuff
I am sorry for spamming

not to mention it's my 2nd day of staying within 500

[pure lance]

Hello, is there anyone here to help?

[feral forge]

Hello, how can we help you?

[feral forge]

Feel free to report the issue again or edit and update your previous report in #old.

[twilit rune]

@feral forge bro can you help me with the in game customer service? How I can get them to give me a human response

I am trying with the account related issue

it still ends me up with please refer to FAQ for further details

[unkempt estuary]

Hey metro Is 45 minutes late where is it?

[feral forge]

Please be patient, @unkempt estuary.

[feral forge]

You may try reporting the issue to them in the report bugs category instead.

[pure lance]

I want your help with my game account

[feral forge]

Please elaborate your issue.

[pure lance]

My account is playing normally and suddenly got band 90 days ??. I do not know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure lance.

[night cloak]

@feral forge when bgmi players will be allowed to play against pubgm players?

[twilit rune]

thank you
I just did that

[feral forge]

BGMI players cannot play with PUBG MOBILE players.

[night cloak]

bgmi players can switch server and come play against pubgm players or it will be available in a future version of the game?

i heard that is or will be possible

[feral forge]

No information in this regard.

[quiet lion]

HOW TO CHANGE 3RD LINK EMAIL PASSWORD?

[manic siren]

We want Metro!

[feral forge]

You may refer to the steps:

#news message

Be patient, the mode should be released soon or later, @manic siren.

[manic siren]

Been patient for months.

[rare thistle]

Metro is out thank you for waiting!

[livid gazelle]

Why u don’t Ban him and give fake feedback

[feral forge]

What do you mean, @livid gazelle?

[livid gazelle]

I reported a cheater in game and when I got the feedback of banning his/her account and when I checked his/her account to confirm the his account is not banned you give fake feedback on them

Check this video

[mortal jolt]

He has too many skins

Pubg's customer

[brittle marsh]

yo icy that happened with me too

but with a chinese guy

anyone know how to fix the error

thats in the global version

[livid gazelle]

Now reply me NADIA

[livid gazelle]

Reply me why his/her don’t give ban

[feral forge]

You may try reporting the player the tough the report feature in the tier overview section of their profile via friend search, @livid gazelle.

[night cloak]

ok do u know if bgmi is officialy released or it still is a beta version or sum like that idk about it

[feral forge]

Which option are you trying to click on? Or does the notice appears randomly?

[brittle marsh]

im trying to get into metro royale

[livid gazelle]

He killed my whole squad by cheating and I give report to him/her and pubg send fake feedback to banning hi/her WHY?

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE, we are unable to answer you questions related to other versions. You may try inquiring this in the relevant Discord server instead.

[brittle marsh]

im trying to get into metro royale

[livid gazelle]

It’s meaning our reports for cheaters are useless because pubg promoting them to use hacks and cheat with fair players because you giving fake feedback of banning them

[feral forge]

The security team is constantly suspending cheaters in the game. You may refer to #news for the statistics, @livid gazelle:

#news message

Should you have any feedbacks related to the game, you may use #old instead.

[night cloak]

I really need helps
I'm trying to log onto Metro Royale Lobby but it kept saying "The feature is still under Beta Testing, and you have not been invited to try it out"
Devices: Mi Mix 4, Redmi Note 10 Pro, Mi 11 Ultra
Server:Asia-Indonesia

[errant quiver]

I tried to add someone PUBG Mobile and their ID or IGN wont come up. But they can’t find my ID and IGN and send me a friend request, but it doesn’t come up for me

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @errant quiver. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Are both of your playing in the global English version of PUBG MOBILE?

[errant quiver]

I have no clue. How do I check that? Sorry a bit new to the game lol

[feral forge]

The only reason that I can think of is that both of you are not playing in the same version of the game, you may try asking your friend about this, @errant quiver.

[errant quiver]

Ok, thanks for the help!

[livid gazelle]

What is this

[feral forge]

You can add this channel’s update to your server so that you can be updated with the game news in your own server.

[flint delta]

This message appears when I try to enter metro royale .. Is this a bugbor something? because the dates are correct .. metro should be released today

[night cloak]

ok

[livid gazelle]

My game is starting too much lag FSP is dropping event the opponent team is 150M away I never get this kind of lag and FPS drops since last two days
My device Is IPAD MINI 5

[livid gazelle]

How I can I get my server? And how to add this channel on my server

[night cloak]

happens to me too

[rose eagle]

Golden chicken lottery event finshed ?

[fossil lantern]

@ocean walrus please help me to fix baffer overflow error

[feral forge]

Create your own server, and then via this you may choose which server and channel do you want to add this into.

[feral forge]

Buffer overflow occurs when a program tries to store more data in a temporary storage area than it can hold.
Nothing you should worry about, you can select "OK" and play the game normally.

[feral forge]

Yes.

[flint delta]

@feral forge anything you know about this?

[versed vault]

Why can’t I play metro I downloaded it and it say it’s still under beta testing and won’t let me play

[fossil lantern]

Is there any ban issues may occur ?

[pearl needle]

When is metro going to start for Asia server?

[feral forge]

No.

[feral forge]

I unfortunately do not have any information about it.

[versed vault]

That what I says every time I go to play metro I don’t know why I can’t everyone in my clan can but I can’t

[night cloak]

same

[meager zealot]

Hello

I have a problem

How can i contact the support

Or si In here?

[dire warren]

This YouTube channel is hacking installation and broadcast tutorial. Please check and followBanPan

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dire warren.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[night cloak]

Have they patched anything?

[proven bane]

I want to talk with support for UC Deduction issues with my account and Banpan

[feral forge]

What does it concern, @meager zealot?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven bane.

[meager zealot]

Simeone is trying to hack My pubg account

Need help

[feral forge]

Please identify if the unauthorized person has linked their social media link to your game account.

[meager zealot]

Thats the problem

He has My Facebook account

[feral forge]

If you still have access to your hacked social media account, you should first consider securing it by changing password and enabling 2FA, and if you do not have access to it, you may contact the customer support of your stolen social media in question for further assistance to recover it, this is the most efficient way.

Alternatively, you may also contact the in-game customer service for further assistance to unlink the stolen social media account from your game account that you have no access to, you may refer to the steps in this screenshot as reference:

[meager zealot]

Ok

Thanks you

[woven bone]

Can you please fix the key words that get you muted? I typed “duo” and get muted for 3 days. It’s the third time I’ve been muted for no reason

[glossy pelican]

Check your direct messages from dyno bot.

[woven bone]

In game. To clarify

[glossy pelican]

o

[feral forge]

If the word is not blacklisted itself, it is not likely the reason that got you muted, feel free to provide your feedback to the game in #old, @woven bone.

[woven bone]

If that’s not the reason then I have no idea what I said

[dry quiver]

Same...i ve been waiting for to long for metro to come back to see this...😡😡

[woven bone]

There wasn’t an explanation stating I did something wrong. It was just an instant mute

[crude hound]

Can i get some help

[dry quiver]

Is there a way I can enter metro royale beta testing?

[crude hound]

When i download the game from the website or the play store it crashes before it starts

[storm flume]

Please refer to subpoint(s) 4.5 in #faq for further information, @crude hound.

[crude hound]

I can't even open the game lol

[feral forge]

▫️ Clear some storage on your device, and start the game again.
▫️ Uninstall some applications that you do not need in order to clear more storage.

[crude hound]

I have like 8Gb of free space

[feral forge]

May I know what is your device, @crude hound?

[crude hound]

Honor play

The game was working before i was playing it normally without any problems

Didn't download any type of hacking/cheating programs at all

[warm socket]

I am trying to go to the piano metro and it says you are not participating in beta testing. I myself am playing with the BlueStacks emulator

Doesn't anyone know the reason?

Is it possible to play with the emulatorroa, in the royal metro

[dry quiver]

I think it wasnt even before possible to play it on emulator

Can someone give answer if there is a possibility to join beta testing of metro? :/

[night cloak]

Where do i see patches

[feral forge]

Feel free to submit a report regarding the issue in #old with a detailed description of the issue and along with a screen recording showing the game crash occurred, also please include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[feral forge]

What kind of patches are you referring to?

[night cloak]

like game glitch patches

[crude hound]

Okay i will but i have no way of getting my ing - Id

[night cloak]

Because theres this one glitch with nAcore i reported and i want to know if its fixed

[feral forge]

You may check out #news.

[viral crane]

My id got ban for 10 years , without any warning ⚠️ , and without any reason , i didn't use any cheat program or any illegal method , i report file but didn't give me any solid reason , jut show the Time of using illegal source but actually i was offline at that time , please recover my account 😭😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral crane.

[slow torrent]

hello my id has been hacked

i havent played for

a while

and my logins have been removed

i have had email login and facebook login

[night cloak]

Man, it doesnt show patches. Oh well.

[feral forge]

You can report the issue and include all the information that you have for now, then you may try figuring out your ID in the meantime, and you can also edit your report message anytime.

[slow torrent]

@warm wren

[feral forge]

If you do not have access to your PUBG MOBILE account with any of your linked login methods, the in-game customer service cannot assist you any way.

[slow torrent]

can you put my old logins so i can login?

it was removed all of a sudden?

how is it possible?

[feral forge]

This is the most recent announcement regarding the in-game patches in #news:

#news message

[slow torrent]

you cant help me then

i have the login for old logins

@feral forge

[feral forge]

You must ensure that you have access to at least one of the login method linked to your game account before contacting the in-game customer service, as they can only provide assistance to unlink unwanted login methods from your game account. And if you do not have any access to your game account, the in-game customer service will not be able to assist you any way.

[violet ibex]

how to fix that error im trying to click on metro royale and it says that...
id: 5276684276

@feral forge

[night cloak]

Hello everyone i have a probleme getting into metro royal it's telling me that it's a beta version and i dont have an invititation why?

[summer void]

Restart

Pubg m

[solar belfry]

So you don’t fix a thing on metro? What kind of game company are u

[glossy pelican]

Feel free to submit your feedback in #old, understand these things take some time.

[wheat crystal]

Hey can u bring back metro royale achievement point?

[solar belfry]

@glossy pelican lol ya they took it down for months

[wheat crystal]

Coz metro royale coming now and i missed it on previous version. Now wanted to do it

Why would i play if no achievement point introduced

[coarse sorrel]

it’s annoying cause everyone who has access to beta gets a head start getting all the good armour and weapons before everyone else

[versed sleet]

Bgmi all match kill hacker me 😭😭

[frank lark]

Same here mate.. god knows what’s going on 🤷🏻‍♂️

[steady ivy]

i cant get into metro either

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @versed sleet.

[solar belfry]

@frank lark clearly nothing is going on with them trying to fix a single thing

[night cloak]

When will 90fps available for iPhone 13 pro models?

[solar belfry]

@steady ivy u don’t want to anyways still loaded with hackers

[steady ivy]

good point

[night cloak]

I was playing beta metro when it release in global they tell me i can't play it please help

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[boreal stag]

i start shooting and the game crashed

[hidden wigeon]

I want to play metro in full version but it says i cant play

I play with emulator and my account is linked by facebook

What should i do?

[pine token]

Hello, PUBG MOBILE. I know that you are very busy duo to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the gam.

I ask you to solve a problem as soon as possible because I am wronged thank you, PUBG MOBIL

The account Id:5403449021
The name of tha account user:么ＭＥＲＯ么

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pine token.

[versed vault]

I’m on iPhone 11 and can’t play metro don’t know why cause I got a beta code and everything just don’t get it and now that full version is out can’t play

[frank lark]

It’s happening to most of us.. not sure why

[versed vault]

That’s weird cause my whole clan is playing and I can’t

[frank lark]

Haha same here

[hidden wigeon]

I want to play metro in full version but it says i cant play

I play with emulator and my account is linked by facebook

[frank lark]

@polar marsh kindly help us get access to metro royal please 🙏🏻

[hidden wigeon]

@polar marsh please😔

My question is why i can play with my phone but i cant play it with my pc

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @merry kernel.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[hidden wigeon]

I want to play metro in full version but it says i cant play

I play with emulator and my account is linked by facebook

The wierd thing is i can play metro royale with my phone and i cant play with my pc

[merry kernel]

This is not big I contend this is PUBG mobile content

[hidden wigeon]

So

When can i play metro?

Next one month?

[heavy vortex]

@merry kernel Report it to the link mentioned.

[wispy jasper]

hello
guys
i need help
i can't log in to my account

[night cloak]

I was playing beta metro when it release in global they tell me i can't play it please help

[vagrant lagoon]

Any way to get a 10 year account unbanned if banned by mistake?

[mortal jolt]

What the hell is wrong with metro royale? I can perfectly run pubg but get 600 ping in metro

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @golden hound.

[celest shadow]

Can you please elaborate your issue and provide us with a screenshot?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @boreal stag. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please report this in #old and include the following details, @night cloak, @hidden wigeon, @versed vault and @frank lark:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot or screen recording

[golden hound]

I have changed my server and country by mistake plzzz help me to fix ittt

It help me alot

[celest shadow]

You can use the File Claim option to appeal to your suspension. Please refer to subpoint 2.12 in #faq for further information.

[hidden wigeon]

i have beed tried them all

but didnt work

[celest shadow]

Please edit your message in #old and include the required details, @hidden wigeon.

[golden hound]

Hello plzz help me to change my country and region

[celest shadow]

You will have to wait for the cooldown before you can switch to another country or region. Please wait patiently.

[night cloak]

When they add the Godzilla and Kong maps will we get classic points if we play it?

[golden hound]

Plzz help waiting period is to high

Plzz help me first and last time

I was unable to stream my game

[night cloak]

@celest shadow ping

[celest shadow]

Titans: Last Stand is available in-game now! Please make sure you download the map and resource first. In order to enter this mode, please refer to this:

Events > Themed > Titans: Last Stand > Select Go

[night cloak]

no no

The Godzilla classic

[celest shadow]

This event mode is unfortunately not making a return.

[night cloak]

Hello I have question about the iPhone 13 pro max did we get 90 fps on it or no?

[celest shadow]

Your only option is to wait for the cooldown.

[golden hound]

Plzz listen to me

[celest shadow]

Since the iPhone 13 Pro models are new to the market, the game will need to be optimized for this feature to be supported. Feel free to provide your suggestions in #old.

[night cloak]

alr what about the zombie classic thingy. Will we get classic points?

[golden hound]

The cool down period is 120 days how should I wait for six months

[night cloak]

So they will make an update for give us 90 fps soon?

[celest shadow]

You will not earn rank points for Survive Till Dawn and Infection Mode.

[celest shadow]

Unfortunately, we cannot help you with this.

[night cloak]

Alr tank uuuuuu

[solid lance]

Hello, I have a problem when I join a classic game the match glitches that I only see people sliding around with their parachutes although my character moves and I can Loot normally but the enemies lags a lot or it shows me that they are sliding around but they can kill me normal without me even seeing them, my internet is good and I tried to repair the client multiple times but the problem is still their.
Any help?

[celest shadow]

I am afraid I do not have information about this, but you are free to submit your suggestion in #old.

[celest shadow]

Which mode or map were you playing when you experienced this?

[golden hound]

Then who will help mee

[solid lance]

And in Arena games the enemies and my weapons don't show up but I can still get killed.
It shows them that I don't move from my place at base

[night cloak]

Ok thank you for answer me have a nice day 😊

[golden hound]

Plzzz help me some one

[solid lance]

Tried erangle and livik only it happeneds on both of them

[wary flume]

bruh a crown player at a platinum gamemacth lobby

[celest shadow]

I only see people sliding around with their parachutes although my character moves

And in Arena games the enemies and my weapons don't show up but I can still get killed.
It shows them that I don't move from my place at base
This is an issue with your Internet connection, @solid lance.

[golden hound]

Piston then who would able to help me

[celest shadow]

Can you please try using a different Internet connection, @solid lance?

[golden hound]

This is technical issue

[solid lance]

My ping is normal and i tried to change connections alot it get fixed on the first match after I fix the client but in it returns on the second match

[golden hound]

I know you have power 💪 to help me

Plzzz help me

[solid lance]

OK I'll try again

[golden hound]

Or locate me to some one who whould able to help me

[celest shadow]

This is not something anyone can help you with. You cannot accidentally change your country or region since you need to confirm to the changes. Please do not repeat your questions as we are unable to assist you any further, and recommend that you wait patiently for the cooldown.

[mortal jolt]

Why does metro lag when my internet is perfectly capable of handling classic?

[golden hound]

No I doesn't change it game have changed itttt

When I have connected to wifi

And playing with friends of Europe

It automatically changed

And then I was not able to change it

[mortal jolt]

@celest shadow

I have asked twice.

If I don't get a solid answer I'm not playing it.

[celest shadow]

Unfortunately, I do not have an answer for your question.

[mortal jolt]

:c

[night cloak]

Gus can i force play this game in unsupported phone

Sad of sad

[golden hound]

R u getting my point piston

[celest shadow]

You should be matched in your selected server, whether that be Classic or Metro Royale: Reunion, @mortal jolt. However, since you mentioned that you have better ping in Classic, I am unfortunately unable to figure out why.

[solid lance]

@celest shadow I tried data and Wi-Fi the problem is still there

[frank lark]

Check your region and server again
Also try disconnecting WiFi totally and renter WiFi credentials.. might help solve your issue mate

[golden hound]

Piston all I am saying that is the country and region is changed by game only not by myself

[mortal jolt]

Okie. Thanks for the taking the time.

[golden hound]

Piston plzz help me

[pallid briar]

The game will not automatically change your region without your consent, @golden hound. Your only option is to wait for the cooldown to end. Please avoid repeating the same inquiry since you have been answered multiple times previously.

[golden hound]

Not answered see not changed by the game

[celest shadow]

You may refer to subpoint 1.3 in #faq for the device requirements.

[celest shadow]

Can you please try using a DNS and see if this helps with your issue? You may refer to subpoint 4.3 in #faq for further instructions. Select on which device you are currently using and open the link.

[pallid briar]

This may happen if the player is has multiple lower ranked teammates in which case he will be matched in a lower ranked lobby. This could also happen due to the lack of players for that specific server in that specific time.

[night cloak]

Yes me 2gb ram

But still wont

Keep close

[celest shadow]

If PUBG MOBILE force closes itself, it indicates that your device cannot support the game. Your device needs to have at least 2 GB of free RAM and an Android version of 4.3 or above.

[night cloak]

Sad

[wispy jasper]

is okay now i have got it and thanks for your replay!

[solid lance]

It fixes the glitch but makes the ping unstable

[celest shadow]

Please make sure that you select 1.1.1.1 instead of WARP. You can configure this from the application's settings.

[solid lance]

The problem was fixed thank you for the help and sorry for bothering. ❤️

[celest shadow]

Very glad to read that!

[night cloak]

I got killed by teamee and hacker he directly headshotted me, this is of my Solo Rankpush match

Teamer*

[bold root]

@celest shadow

[cyan citrus]

Please report cheaters through in-game report feature or through this link if you have any video evidence:
https://bit.ly/3uDSJZv.

[night cloak]

I have multiple screen shots

But. I was not recording

[atomic ether]

hello, my account was banned for 10 years for using cheats, although I did not use them! Nick 【L12】センピ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic ether.

[cyan citrus]

Screenshots are not accepted as evidence, @night cloak. Feel free to report the player through in-game report feature.

[heavy vortex]

Is the ban message system which people get in game mail broken? 🥴

[night cloak]

Yeah idk maybe, i reported so many players who were so obviously cheating like speedhack and aimbot, but they weren banned

[cyan citrus]

They will eventually be suspended upon the verification of cheating behavior, @night cloak. If you do not have video evidence of cheaters, your reports cannot be accepted through the community. In-game report feature is still more reliable.

[night cloak]

Okay thank you, I'll remember to record if I ever encountered such people ever, which I wish not to.

[visual bane]

hello , I do not have access to Metro Royale, I have not violated anything before and, in general, I have not bypassed a series ofv rules, when you try to enter this mode, an inscription is issued (this function is undergoing a beta test in which you are not participating) I really hope for the opposite answer and I would really like to play in this wonderful mode!

[cyan citrus]

Can you please mention your device, @visual bane?

[cyan citrus]

My pleasure! Please do come back again, should you have any further concerns.

[visual bane]

Samsung J6 + 2018

[cyan citrus]

Please contact customer support in-game for further assistance, @visual bane.

[dire idol]

Can anyone help me

[cyan citrus]

Please contact customer support in-game for further assistance, @dire idol.

[visual bane]

already in all possible means reported the problem, and I'm not the only one with such a problem, the Russian youtuber dreamPubg reported that many have this problem (

[dire idol]

Just read it

I want to play Metro royale

[visual bane]

I too)

[dire idol]

Xdd

[visual bane]

I games only metro

Most like this mode🤩

[dire idol]

Me too

[dire idol]

This game has stupiest development

[twilit rune]

I am just getting frustrated
it's my 2nd day
I stayed awake till 5 Am (until the game resets) just to make sure I stay within the top 500
I still didn't get it

[night cloak]

Could you please share screenshots?

[twilit rune]

here

[night cloak]

May I ask what the time is for you now?

[twilit rune]

now? it's 12:41 pm

[night cloak]

You’re on at 00:20 UTC to check your rank, correct?

[twilit rune]

absolutely

[twilit rune]

see

[night cloak]

Could you please share a screenshot of this screen?

Hi sir I want to change region

[twilit rune]

it's my 2nd day

of staying within top 500

and staying awake till 5 Am

just for the title

[visual bane]

Powerful

[night cloak]

You may change your In-game region via basic settings.

Settings > Basic > Account > Change region

[twilit rune]

@lime juniper

[night cloak]

Unfortunately I’m unsure of why you’ve not obtained the Conquer tier yet, as everything looks normal from what I’m seeing. If someone else can assist you I’m sure they’ll mention you. Sorry for the inconvenience. I wish you the best of luck on your journey to conquer!

[twilit rune]

😢

I am just getting frustrated

[night cloak]

I bet! Unfortunately there’s not much us community members here can do, in the mean time you may report the issue in #old.

[twilit rune]

it's my first conqueror
I am a med student
I just don't have enough time to keep this up for another week

[bold root]

Help Pls

[night cloak]

Could you please translate the error message for us, @bold root. This is is a English only server I won’t be able to provide assistance otherwise.

[knotty radish]

Id 5124603915
device gameloop 7.1
countey pakistan

iam using gameloog emulater 7.1 .install new windows 8 64-bit.after play few days i got ban 90 days

[night cloak]

As the community and moderators of this server cannot assist with account related issues you’ll need to use the File claim button. You may refer to subpoint 2.12 for further assistance.

[bold root]

I can't enter the subway, give an error

[night cloak]

Hii sir i want to change my region but the region change option is missing

Help please

I also contact with customer service but they didn’t do anything

[night cloak]

Please share a screenshot of your basic settings screen.

Could you please translate the error message for us, @bold root. This is is a English only server I won’t be able to provide assistance otherwise.

[bold root]

I want to play metro, it gives an error, my device is XR Ipad mini 5

[night cloak]

Kindly report this issue in #old.

[bold root]

says this feature is still in beta testing

[graceful harness]

I'm stuck here and I can't move, I can't stand up nor go prone :(

[night cloak]

Feel free to keep trying. Unfortunately we cannot help in this situation. You may report the issue in #old.

[graceful harness]

ok

[dire idol]

I need invite

[night cloak]

Invite for?

[dire idol]

Metro royale

[night cloak]

Please report the issue in #old.

[dire idol]

I just logged second acc and i just played my main acc is here

[night cloak]

Kindly refer to my previous message.

[dire idol]

I want to play metro royale ranked becouse i was global top 68 in metro royale

[night cloak]

There’s nothing that the community can do to assist you in this matter. I’ve advised you what you can do to try help. Other than that there’s nothing else to be done.

[sly harbor]

Four days ago, a hacker encountered me in one of the matches and I reported him and today I received a message in the mail that the player has been banned and all benefits removed, but when I went to his profile I noticed that his rating is still diamond and there is nothing to indicate that the player has been banned! Is the message I received fake?

[night cloak]

@night cloak

Ok

[night cloak]

Accounts that are created in the EEA region will not be able to change countries or regions due to the GDPR law. so unfortunately, you cannot change regions.

There is no way?

[night cloak]

No way at all.

[shut shuttle]

My account has been blocked 10 years wrong, is there anyone who helps me 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut shuttle.

[sonic elk]

I have problem in my pubg account guys someone help me to figure out

I can’t touch anything in my lobby 😫

This is the problem I am currently facing but I can play with my friends if their invited me and started the game invite only I can accept

#questions help to get my account

[night cloak]

Not agreeing to the EEA rules results in a account deletion. Unfortunately this action is not reversible.

[jagged wave]

i can't move our shot in game how to fix this bug ???

[sonic elk]

Now what can I do for this problem I can’t do anything for my account

[cyan citrus]

That is known issue and will be addressed with a patch soon.

[sonic elk]

@night cloak

[night cloak]

This action is not reversible. (Nothing can be done).

[sonic elk]

I am mistakenly disagree to that rules

[jagged wave]

@cyan citrusI'm losing my rating points. -34

🥺

[sonic elk]

Why I spend lots of money in this account bro ? To small misunderstanding you are not allowing to play pubg with my friends 🙁

[cyan citrus]

That is very unfortunate. Please wait patiently until a patch has been released. You may refer to #890583500552552469 for further information.

[sonic elk]

@night cloak help me out for it

[night cloak]

We cannot help.

[bold root]

Whyy errorrr

[cobalt lion]

why this happened pubg send me message that this player banned and when i open his account he is still playing till now ? !!

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions, @cobalt lion.

[bold root]

bro helpme pls

@night cloak

[graceful harness]

wait, if the action is not reversable why is there a "Do you wish to reconsider"

[night cloak]

@bold root

[cyan citrus]

Because the mode is still in beta an is not available for you. Feel free to contact customer service in-game for further assistance.

[night cloak]

You can edit your previous message by long pressing, @bold root. Or you can wait the 4 hours and 40 minutes and post again.

[mortal jolt]

Yeah no f metro

What hacks are these

[dry quiver]

Why I am not invited to metro royale beta testing?

[sonic elk]

Yes why ? Pubg asking to reconsider but no answers

@night cloak

[simple epoch]

Hi, I won giveaway of royalpass but I already have royal pass. So if they send me royal pass upgrade card then will I be able to use it for next royal pass?

[random granite]

I can't play metro royale, it tells me I wasn't invited to the beta

[cyan citrus]

Feel free to contact customer service in-game for further assistance.

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions or contact customer service in-game.

[cyan citrus]

No. It will be converted into RP points. You can also select someone else or your alternate account to receive the prize instead.

[sonic elk]

Bro I can’t click anything bro how I can report this in game

[cyan citrus]

You can contact them through login menu, @sonic elk.

[sonic elk]

Okay 👍🏾

[simple epoch]

I can still use it right? Even if I already bought RP

[cyan citrus]

Yes, @simple epoch. It will be converted into RP points.

[simple epoch]

Thanks

Can you tell me how many RP points will I get?

[cyan citrus]

It will be converted into 360 RP Points if you already purchased the Elite Pass.

[simple epoch]

Only 360Rp points? Means If I have 35 Rp then It will be boosted to 38?

[cyan citrus]

Correct, @simple epoch.

[night cloak]

When is M3 ending @cyan citrus?

[modest ember]

I can't find titan last stand please add titan last stand button

[night cloak]

17/10/21 ( UTC +0)

[stray cove]

Hello. I have previously linked an old number which I am not using anymore. How do I change the number which is linked to the account?

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[eternal terrace]

Hello. I received messages on complaints about players that their accounts are banned. In fact, it turned out that this was not the case. Why haven't their accounts been banned yet? Are your responses to complaints dust in the eyes of the players?

[latent crag]

My ping is ok but my game is glitching i die because of it

@polar marsh

It suck tbh

[pearl magnet]

What does this mean ?

[heavy vortex]

Refer to this. @pearl magnet

[night cloak]

Huh help

Nani

Restart your game please, @night cloak.

Fixed

[night cloak]

Thanknyou

[north dagger]

Help I can't enter Metro royale mode

[pallid briar]

Could you please elaborate what exact issue you are facing?

[pallid briar]

Could you please try using a DNS? Please refer to subpoint 4.3 in #faq for further assistance.

[north dagger]

It said "This feature is still in beta testing, you are not invited to try it out"

[pallid briar]

Could you provide a screenshot?

[pallid briar]

Unfortunately, I'm unable to give you a valid answer. Feel free to keep trying. Also, please report the issue in #old following the instructions that are pinned to that channel, @north dagger.

[north dagger]

Okay if couldn't fixed. Thank for support

[timid wedge]

@celest shadow the metro is still only for mbl user or now it is allow for emulator

[celest shadow]

Mobile players only.

[timid wedge]

ok

[pallid briar]

No self-promotion, @light cedar. Please read the #735483472432594994.

[light cedar]

wdym it says support here ?

[pallid briar]

This channel is meant for community support for PUBG MOBILE.

[timid wedge]

@celest shadow there is any information do you have about metro is why not allowed on emulator and when it will be allowed?

[celest shadow]

No information.

[bold root]

why bug ?? @celest shadow

[heavy vortex]

You've already been answered. @bold root

[vapid ore]

What is going on here, I waited 6 months to play metro again and now this happends

[peak grove]

This keeps showing up whenever I try to play.

[sudden comet]

Hello Pubg Mobile
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID:5302193619

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sudden comet.

[vapid ore]

Also customer service in the game is not helpful bunch of bots asking me stupid questions, i need to talk to real people about my problems, i spend a lot of money in this game and all i get is bots to talk to,

[raven slate]

Off

Hi pubg mobile

how can i retrieve my stolen account

[bold root]

I've been writing since morning, they don't look, it doesn't improve

[heavy vortex]

You will have to wait for the developers to fix the issue. Spamming it won't help.

[bold root]

It is played when you enter from another account from the same device, but it does not enter in this account.🤷‍♂️

[pearl needle]

Olive any news when metro is gona be fixed?

[obsidian oak]

can some one here help me ?

[quaint frost]

Anyone here have solution to unlink email address ?

[obsidian oak]

i need a soultion too

[cyan citrus]

That is not possible at the moment.

[obsidian oak]

because some one has stolen my twitter but i have the 3thirs link and facebook

[cyan citrus]

Please contact customer support in-game for further assistance, @obsidian oak.

[obsidian oak]

there is no helpful from the customer support in the game

[hexed urchin]

Sir help i want to change my region please help me

Please help i want to change region

Please reply

[surreal dawn]

Hello, PUBG team, my account on PUBG has been banned, and I did not break the rules. Please remove the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal dawn.

[cyan citrus]

You can change it through your in-game settings > Basic> Account. If you're facing any issues, then contact customer service in-game.

[cyan citrus]

Unfortunately, we cannot help you with such account related issues through the community. Such matters should only be redirected to customer service.

[hexed urchin]

I am facing parameter issue and code issue

[pallid kite]

Hello, Can anyone help? Metro isnt working for me.

[hexed urchin]

I waited 120 days but now facing this problem please sir help me

[pallid kite]

Why? It isn't working?!

[serene nymph]

Need help please

[feral forge]

Please submit a report regarding the issue in #old along with the following information, @pallid kite and @bold root:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot or screen recording

[feral forge]

Hello. How can we help you?

[bold root]

2;29:59

[ruby marsh]

Hello i'm account get hacked and someone changed my server to krjp is there anyway to get eu server back without waiting 60 days

[serene nymph]

@feral forge I can link my I'd with gmail but I cannot change my region why region option not show in my game

[feral forge]

You may edit your previous report to include the information or post another report after the cooldown ends.

[feral forge]

Unfortunately, but your only option is to wait for the cooldown to end, there is no other way.

[bold root]

İD 5354365242
Wifi
Device Mini 5 XR
Country Turkey
(I already did, no answer)

Metro error

[feral forge]

Please try again some time later or contact the in-game customer service for further assistance in this regard.

[serene nymph]

@feral forge 🤔

[cold onyx]

Good afternoon, I have a big problem, I cannot enter Metro royal, what should I do?

[feral forge]

Could you please provide a screenshot of your in-game basic settings?

[serene nymph]

@feral forge ok w8

[feral forge]

Please submit a report regarding the issue in feedback along with the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot or screen recording

[feral forge]

Please edit your message in #old to include these information instead.

[dire idol]

The developers of this game are so stupid

[serene nymph]

@feral forge region option not show why

[dire idol]

I waiting metro royale for 6 months now i cant play this stupid game

[cyan citrus]

Feel free to provide your feedback in #old, @dire idol.

[dire idol]

What means free i waiting 6 months for this

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[dusty locust]

Hiii

Hello

[median jackal]

Hi, how can we help you?

[dusty locust]

Unban id 😥

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty locust.

[median jackal]

Can you elaborate your full issue?

[serene nymph]

@feral forge so no way to change my region sister please help

I am from Pakistan I change my region@feral forge

[bold root]

@feral forge

[cyan citrus]

Please avoid repeating the same inquiry, @bold rootand @serene nymph.

[feral forge]

The community team will go through every messages in the channel and will forward players concerns to the developers. Please be patient.

[feral forge]

No, there is no way you can change your region.

[tender gale]

Hi I would like to report an issue

@feral forge can I report an issue

[odd rune]

The enemy footstep sound error , it is not in the correct path

[meager pumice]

Where i can find mode Godzilla "Last Stand"

[cyan citrus]

Feel free to use #old to report issues related to PUBG MOBILE.

[meager pumice]

@cyan citrus

[surreal lynx]

Is there any way to see how many legendary outfit I have?

[uneven tide]

So my friend is joining metro and it says "This feature is still in beta testing and you are not invited any solutions to this problem"

[cyan citrus]

Feel free to report the issue through #old in compliance with channel's pinned instructions or contact customer service in-game.

Please state your issue.

[dire idol]

@uneven tide same

[cyan citrus]

Please wait patiently for a response from customer service, @white bloom.

[night cloak]

Guys go to #old

[ember tide]

Hello my name is ADxجّنِ
the game has been banned withowt warming and withoet cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and Solve the problem

This is my account ID 5285086184

Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember tide.

[heavy vortex]

@surreal lynx When you get a legendary item next time, click on share and then you can see the #(number) of the item.

[surreal lynx]

Hmm

[elder notch]

I can't change my region to PAKISTAN

[mystic crest]

سلام عليكم

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID: 5981628685

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic crest.

[elder notch]

PUBG MOBILE! I can't change my region to PAKISTAN

[pallid briar]

You can change your region from the basic settings in-game. Click on "account" you should be able to change from there.

[terse scarab]

Please i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @terse scarab. Remember to read through #faq before asking questions in the support channels.

[terse scarab]

İ dont receive metro royale invite message , so i can't login

[cyan citrus]

Can you please elaborate or provide a screenshot, @terse scarab?

[terse scarab]

Ok

[night cloak]

Which one of these gives u rank points

[terse scarab]

@cyan citrus

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions or contact customer service in-game.

[night cloak]

@cyan citrus Pong

[cyan citrus]

I don't have reliable answer for your inquiry, @night cloak.

[night cloak]

I mean like

Which one of these will give u rank points if u play them

[sick shale]

Runic power, Vikendi.

[night cloak]

alr

🥂

[night cloak]

Wait

Titans last stand doesn’t give u rank points

weird

@cyan citrus How to copy my control layout from 1st loadout to 3rd one?

[cyan citrus]

That is not possible at the moment,@night cloak.

[sick shale]

Ah. Right, it's like a teaser. Sorry

Got confused with other modes.

[night cloak]

it’s alr

[night cloak]

Is there any other way or solution for this?

Because I want to shift it

[cyan citrus]

Not that I'm aware of, @night cloak.

[wide coral]

My account is transferred to bgmi some hacker did it can I retrieve it?

[cyan citrus]

You can recover the social media account by contacting the customer service of relevant social media but you cannot transfer the account again to the global version, @wide coral.

[wide coral]

I have the social media

But I cant login as it shows your account data has been more migrated to another version

[rapid hornet]

I can’t play metro

[cyan citrus]

Once the account has been migrated, you will not be able to transfer it again to the global version. This process is irreversible, @wide coral.

[cyan citrus]

Can you please add more details about the issue or provide a screenshot?

[rapid hornet]

This is what happening

[hazy ruin]

Anyone play in SA or NA server? pm me

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @hazy ruin.

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions or contact customer service in-game for further assistance.

[dire idol]

This is official pubg mobile discord server?

[sick shale]

Yes.

[night cloak]

how to shift our data back to PUBGM from HGMI (heckerground mobile india)

need help

[sick shale]

This isn't possible.

[dire idol]

How to fixx it tel me

[sick shale]

It will be available to more players soon.

[night cloak]

hey error 403 must be your friend cant you tell her about heckers issue in bgmi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

😢

@sick shale you not understanding :(

[toxic jackal]

@dire idol you playing metro on emulator?

[terse scarab]

No

[toxic jackal]

Oh it's not available on emulator

[terse scarab]

More players cant login

[toxic jackal]

I also can't play it on emulator but can play it on phone

[terse scarab]

😂😂really?

[toxic jackal]

I don't like playing it on phone

[terse scarab]

Lol

[toxic jackal]

@terse scarab yup

[terse scarab]

İ not love emulator players

Pubg "mobile"

[sick shale]

You may use #pubg-mobile channel for further discussions please.

This channel is meant for support, not off-topic conversations.

[terse scarab]

Ok

[toxic jackal]

So support tell me why we can't play this mode on emulator?

[sick shale]

Because it's a mobile game.

[terse scarab]

Really?😂

[toxic jackal]

But every other modes are playable so why not this

[severe kestrel]

After 1.6 update i am facing some serious lag issues. Why is the game so unoptimised. My device is Realme X2 pro 8/128. I re downloaded the game, repaired the game nothing worked. I might quit playing:/

[sick shale]

You may use #old to submit reports, it is better to provide more information to let the team investigate better.

[storm flume]

Please avoid going off-topic, @toxic jackal. You may have unrelated conversations in #chat.

[night cloak]

Can you please optimise pubg mobile for the new iPhone 13 pro models to grant 90 fps in the graphic settings

[bold root]

i did it, i did it, i did it, i did everything, it hasn't been fixed for 10 hours, don't you have a specific time? @sick shale

Translate sry

don't you have a specific time

[sick shale]

It takes some time to optimize the game for new devices. You may use #old to provide your feedback.

[sick shale]

Unfortunately no, hopefully it will be available to more players soon.

[dire idol]

Im not playing with emulator i playing with redmi note 8

[bold root]

How is it that people who are waiting will not be able to enter?

[vapid ore]

Im playing with iphone11 and metro doesnt work for me either

Had to make new account starting from level 1

[bold root]

mee to

[terse scarab]

Guys who dont give metro cash message

Cant play metro all

One way in waiting to resolve

[steady ivy]

so making a new account allows us to play metro, but older accounts can’t?

insane

[terse scarab]

😂

Yeah pubg need new accounts

Old's bad

[bold root]

yes

[weak ledge]

Hi

[pallid briar]

Hey! Do you require any assistance?

[pallid briar]

Please report the issue through #old in compliance with channel's pinned instructions and hopefully it will be fixed soon.

[weak ledge]

I dont understand

how do these people have 2 milion damage

and they are not even playin

[pallid briar]

Could you please check their statistics page and share a screenshot, @weak ledge?

[rapid raft]

Hello, I can't untie from the social network (vk.com) to link to facebook, I clicked "untie" it wrote to me that 6 days, I waited 6 days, but he did not untie, and again I have to wait, how do I do this?

[pallid briar]

You may refer to subpoint 2.5 in #faq.

The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[bold root]

...

[cyan citrus]

You have already been already been answered multiple times, @bold root. The mode will be available for more players soon. Your patience is highly appreciated in this regard.

[bold root]

It's the first time something like this happened. My friends are entering, I can't enter.

[cyan citrus]

Repeatedly asking about same inquiry here will not change anything, @bold root. You will still need to wait.

[magic tangle]

@desert seal type your problem out here and wait for a response

[desert seal]

@magic tangle Hello, my name (ッ گارثه) Account My Account was calculated without warning and without reason, and it did not violate the conditions of the game, and it is only possible that my account will be returned and removed from it. This is my account ID (5422335142).

[magic tangle]

@night cloak ^^ help this chap out before he pings me for the 7th time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert seal.

[young delta]

When we will be able to get done this achievement?

[glacial shard]

Does Metro avaible on emulator?

[cyan citrus]

No, @glacial shard.

[cyan citrus]

You may need to collect the required cosmetic if it is available in the near future.

[wheat crystal]

Please bring back metro achievement point

[young delta]

Is there a specific date ?

[cyan citrus]

Please provide your feedback in #old.

[cyan citrus]

Unfortunately not.

[young delta]

Okay ty

[glacial shard]

Will it always unavailable, or will it be opened sometime?

[cyan citrus]

My pleasure, @young delta!

[cyan citrus]

No information in this regard. You may provide your feedback through #old.

[glacial shard]

oh, ok
Thank you for info, mate

[median roost]

Why is the room ms delayed when im hosting scrim

But sometimes it went good

[cyan citrus]

My pleasure! Please do come back again, should you have any further questions.

[pale turret]

Hi, Why doesn't he come to the subway at my place

[cyan citrus]

Might be an issue related to your internet connection. Please try to switch to a more stable internet connection.

[median roost]

But in classic i get 20ms , in room get 100ms

[young delta]

Maybe the room is different server?

:D

[median roost]

Umm

Asia :)

[cyan citrus]

The servers you're connected to may vary while you're in a room due to players playing from different regions.

[median roost]

Hmm

Okay

Thanks for the support

[cyan citrus]

That was my pleasure, @median roost! Please do come back again, should you have any further questions.

[mighty hemlock]

Do you also provide help for BGMI?

[cyan citrus]

No. The support here is only provided for PUBG MOBILE, @mighty hemlock.

[mighty hemlock]

is there any BGMI server in discord?

[dusty jetty]

plzzz make your game unglitch

[cyan citrus]

Feel free to use any search engine for that.

[mighty hemlock]

🥲

[cyan citrus]

Please report any issues related to PUBG MOBILE through #old and make sure to add more details that can describe your issue more distinctly.

[night cloak]

Guys help me, im create account on guest an donate on my account, but i cant login in guest

Help

On mobile

[cyan citrus]

Hello! Can you please describe the issue you're facing while logging into the guest account, @night cloak?

[night cloak]

Ive delete the cache game and Lost access, but I still have a donation list

[night cloak]

Help pls

[green mantle]

Wtf is wrong with you guys always giving out an update and says client version error fail to unlink

Fedup with you

[cyan citrus]

Hello! Can you please tell me specifically when you're facing this particular error?

[brave wolf]

DMs.

[cyan citrus]

Can you please elaborate further?

[night cloak]

Im delete cache of the game, and i lost the guest account

Hi my id number is(5244060299) i unable to send populerity please chek

[green mantle]

Just now

[cyan citrus]

If you have lost access to a guest account, you will not be able to recover it. We recommend you to connect your account to a social media for better gaming experience.

[night cloak]

But ive donate on account..

[green mantle]

Whats this??

[cyan citrus]

Which task you're performing in-game when you have faced that particular issue?

[cyan citrus]

This occurs mostly due to an unstable network connection. I would suggest you to restart your game one time or switch to a more stable network connection.

[green mantle]

Bro

I have waited like 14 days now

Everytime it says checking for update and client version error

I cannot unlink my fb 😤

I always do routine repair and try to unlink

Its my 5th time this issue

😡😡

[next aurora]

.-. When creating guest better linked it to something because if u clear data game, uninstall, or wipe your phone data itll reset the guest account..

[night cloak]

I am waiting

[frozen nimbus]

My phone was stolen, after contacting the police, it was found.And the account in Pubg mobile was blocked after I decided to log in to the game.Please return my donation account!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen nimbus.

[night cloak]

Why pubg...??😓

[turbid basin]

After disconnect

And I don’t have item

What is it ?

Nickname BubinetsLesha

No weapon in my hand and disconnect

[neon breach]

Hello, METRO ROYAL does not work for me I DON'T KNOW WHY help

[short dome]

Hey mods I am not able to unlink my account

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[short dome]

After 6 days it is saying failed to unlink

[cyan citrus]

That mode is not yet available for everyone. Feel free to provide your feedback in #old.

[short dome]

Tried 2 times

[cyan citrus]

It is possible that you have logged into the account. Please try to do a Routine Repair of the game and initialize the process again.

[short dome]

Tried last week

It didn't work

[cyan citrus]

Please contact customer support in-game or report the issue through #old in compliance with channel's pinned instructions, @short dome.

[short dome]

Yeah I did last week

No replies

Till today

[cyan citrus]

You will need to wait for the customer service representative to get back to you, @short dome. Unfortunately, I cannot think of another fix than that. You may try to reinstall the game.

[wheat crystal]

anybody got new update?

whats the update is about?

[short dome]

Can cs unlink and link any other account for me

I just want to know

[cyan citrus]

We don't have such new information yet.

[cyan citrus]

We cannot predict that as we are not affiliated with customer service.

[short dome]

Ok

[wheat crystal]

please let us know if u can get the info

[cyan citrus]

Sure! I will let you if I have any new information, @wheat crystal.

[short dome]

Hey mods I need cs email

[pallid briar]

The e-mail ([e-mail]) is for general inquiries, not account related issues. Please contact the customer service in-game for such inquiries.

[short dome]

Iam from India and iam not able to send messages in game I want to transfer my account using twitter

Its banned here I want to unlink

[golden egret]

Please help my friend got bann for nothing! Please check her!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @golden egret.

[merry kernel]

HS乛GURU
5244060299
I unable to send popularity

[golden lion]

People face unlink error they are not able to unlink there account please fix that issue asap

[pallid briar]

Could you please provide a screenshot of your issue?

[pallid briar]

Please refer to subpoint 4.10 in #faq. We are unable to assist you in this regard.

[pallid briar]

Please try performing a routine repair and also refer to subpoint 2.5 in #faq.

[fresh anvil]

Hey

I cant unlink

This is third time im trying to unlink

[golden lion]

The account has linked from past 3 years

[fresh anvil]

It always says, failed to unlink

[open token]

why you are not fixing the livik fly glitch ?

every game i seen two or three flying till zone end

[merry kernel]

Yes sure I can send you screen recording just me a minute

[cyan citrus]

Please report issues related to PUBG MOBILE through #old.

[pallid briar]

Please contact the customer service in-game for further assistance, @golden lion. Also feel free to report the issue in #old.

[pallid briar]

Sure, take your time.

[fresh anvil]

@pallid briar i can't unlink in pubg

[merry kernel]

@pallid briar please check this video

[fresh anvil]

Can't unlink any platforms

[pallid briar]

Please contact the customer service in-game for further assistance, @fresh anvil.

[pallid briar]

Try performing a routine repair and see if the issue still persists.

[merry kernel]

I already have tried many times sir

[fresh anvil]

Im from india, i cant access cs

[pseudo silo]

Absolutely pathetic...my account was hacked 2 weeks ago hacker renoved my links one by one and even after providing everything to the in game support i lost my account i spent way to much time and money on that account and now i have nothing

[night cloak]

Hello do you know about 90 fps for iPhone 13 pro max please can we have an update for because I know lot of players buy this phone for that and we are all frustrated. If you have date for an update please say me

[iron basin]

51498530858
using improper profile pic to defame a personality
and cheating in game too
@lime juniper

[cyan citrus]

It will take some time to optimize the game for new devices. Feel free to provide your feedback through #old.

[fresh anvil]

???

[pallid briar]

Unfortunately we are unable to assist you in this regard. Please refer to subpoint 4.10 in #faq for further information.

[cyan citrus]

Please understand that your account security is your own responsibility. You should never share login credentials with anyone and use two-factor authentication. Also, we cannot help you with such account related issues as we are not affiliated with customer service.

[night cloak]

But do you think they will make an 90 fps for this device iPhone 13 pro max cauze it support this

[pseudo silo]

Like i said it was hacked i never shared my account information with anyone

[merry kernel]

Is this any bug right now in pubg or anything else?

[meager pumice]

When will come zombies back to game?@cyan citrus

[cyan citrus]

As device does have the ProMotion technology, PUBG MOBILE should provide 90 FPS. However, we cannot predict a reasonable time span as we are not affiliated with game developers.

[cyan citrus]

SURVIVE TILL DAWN mode will be back on October 15.

[night cloak]

Why can't I select metro royale?
It shows me a Chinese text
Help

[cyan citrus]

Please use #old to report the issue, @night cloak.

[zealous burrow]

Repair Your game

[night cloak]

Infection mode?

[night cloak]

Does it work for you after repair?

[meager pumice]

Thanks my friend

[zealous burrow]

Yes

[pallid briar]

October 15.

[night cloak]

Ok thanks

[oblique remnant]

Hello

can you help me with a game issue?

[fresh anvil]

Can i play on emulator??

[oblique remnant]

a hacker accessed my account and i have no idea how he got it because my account is linked to facebook and i only have access

[versed sonnet]

Yes. We recommend you to use GameLoop for that.

[oblique remnant]

I'm trying to talk to in-game support but everyone ends the conversation and never responds!

[merry kernel]

HS乛GURU
5244060299
I unable to send popularity
Device Samsung S21 ultra
Using good quality WiFi
Country : Italy

[cyan citrus]

My pleasure!

[wary carbon]

what's this

comes while going for metro royale

[cyan citrus]

The METRO ROYALE mode is not yet available to everyone, @wary carbon. Feel free to provide your feedback in #old.

[zealous burrow]

The METRO ROYALE mode is not yet available to everyone, @wary carbon
Be Patient it will be Soon brother

[wary carbon]

ok

[night cloak]

Bruh

Maybe not on emulator

[oblique remnant]

@cyan citrus pleaseeee help meeee

[cyan citrus]

You may need to select the relevant options available during your inquiry in order to connect to a customer service representative.

[oblique remnant]

I've tried but nobody answers me, they always end the conversation, can you help me with that?

the guy accessed my account through a social network I've never used

DNS bro

no matter how fast the Internet is, your DNS sends games, if it's not receiving or sending enough packets, the network becomes unstable

[cyan citrus]

They will respond to you if you approach to them in appropriate way, @oblique remnant. You may select ''Account Related Issues'' and select the relevant options onwards.

[oblique remnant]

that's exactly what I did, approach everyone politely, they never respond, end the conversation in my face, I've already sent an e-mail, showed data where it proves that the account is mine, etc...

@cyan citrus

see here a conversation that is open right now look at the time, my language is in portuguese, so i sent the messages in portuguese

[cyan citrus]

You may need to wait for their response, @oblique remnant. We cannot help you with such account related issues through the community.

You may refer to #faq sub point 4.3 for further instructions.

[oblique remnant]

They never answer, I think I'll go to the law to resolve this issue, anyway thanks @cyan citrus !

[cyan citrus]

I would personally suggest you to open a ticket in English language, @oblique remnant.

Should be enough one time, @night cloak.

My pleasure, @night cloak!

[dire idol]

How much time needs to fix metro royale

[pallid briar]

Which issue are you referring to exactly?

[manic siren]

Is spectating broken? Every match I try to spectate says spectator limit reached

[lime juniper]

The player you reported was found to have suspicious gameplay behavior. Meanwhile we perform a more detailed investigation of the player, they will be unable to participate in Metro Royale. Our technicians were too eager and sent you this suspension notice mail in advance, but we have not completed our investigation yet. We will continue to monitor the player and take appropriate action based on our findings. Thank you for your kind understanding.

[lime juniper]

The player you reported was found to have suspicious gameplay behavior. Meanwhile we perform a more detailed investigation of the player, they will be unable to participate in Metro Royale. Our technicians were too eager and sent you this suspension notice mail in advance, but we have not completed our investigation yet. We will continue to monitor the player and take appropriate action based on our findings. Thank you for your kind understanding.

[lime juniper]

The player you reported was found to have suspicious gameplay behavior. Meanwhile we perform a more detailed investigation of the player, they will be unable to participate in Metro Royale. Our technicians were too eager and sent you this suspension notice mail in advance, but we have not completed our investigation yet. We will continue to monitor the player and take appropriate action based on our findings. Thank you for your kind understanding.

[night cloak]

How to open ticket for pubg mobile

[austere mango]

My game account has been blocked. never. I will not use the program, please help, unblock my account please help meMy game account has been blocked. never. I will not use the program, please help, unblock my account please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere mango.

[cyan citrus]

Through in-game customer service.

[livid gazelle]

What you say now?
After your feedback i checked this and you don't give ban to him/her check your Feedback reply in pic

[dire idol]

Metro royale

[heavy vortex]

Thank you for the clarification.

[full cargo]

Hello

@polar marsh hello

[feral forge]

Hello, @full cargo. How can we help you?

[full cargo]

@feral forge I am Emily, the first time he has been banned and not banned for 10 years, and I want to lift the ban and look at the account again. Thank you

@feral forge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full cargo.

[pallid briar]

Feel free to report the issue in #old and hopefully it will be patched as soon as possible.

[night cloak]

@pallid briar I want to transfer my controls from 1st to 3rd loadout

How should I do?

[pallid briar]

Unfortunately, I don't think there is a feature currently that lets you do that. You can take a screenshot and use that as a reference when setting up your new controls.

[bold root]

@lime juniper

[pallid briar]

If the mode is not available for you yet, please wait patiently instead of repeating the same inquiry. Feel free to submit your feedback regarding this in #old if you haven't already, @bold root.

[fringe vector]

ok

[pliant yew]

Play games not unlinking

[night cloak]

You have to login with another social media account linked to your account

And then unlink it@pliant yew

[dusty jetty]

<@&481161015728406538> guys for fews days I face around 150-180ms ping in custom any idea to fix this problem

[sweet stratus]

@dusty jetty maybe u r playing with someone else try go solo then check

[terse scarab]

@bold root yeni bişe varmı

[cerulean quest]

on pubg mobile pakistan discord server i am asking them for room cards and they are not giveing me any room card this week i want to complain about them

[night cloak]

@dusty jetty don't mention mod role unless there is server emergency

[dusty jetty]

Emulator player I am so Matching with solo it take very long time

[dusty jetty]

Ok sir

[night cloak]

Send your message when somebody checks it you will get reply

[dusty jetty]

Okhh okhh where are you from

[terse scarab]

Metro royale problem solved?

Or still resume

[midnight trench]

Ican't login to my pubg account because my facebook account was blocked ,my id is 5678629403

[rapid terrace]

Hi , I received report feedback that player i reported get banned but he still playing and his account not banned?

[night cloak]

.Ṇadïa.🌴#4373 can you help me ?

[pallid briar]

Would you mind stating your issue first, @night cloak?

[pallid briar]

You may refer to this pinned message.
#questions message

[rapid terrace]

👍

[pallid briar]

Please make sure the lobby leader is from your preferred server.
Also, please don't mention the moderator role unless there is a server emergency.

[dusty jetty]

Ok

[sweet stratus]

@dusty jetty pakistani

[jolly moth]

Had they fixed the glitch about the buggy

[pallid briar]

Could you please provide an example of the glitch?

[jolly moth]

Where one person isn’t on the back of it and is invincible to bulllets

But is floating. On their screen

But not on ours

[rancid sun]

Hello sir i need help to change my region to pakistan I'm not getting verification code

[steep pine]

@pallid briar getting this error pls tell how I solve it

[quasi portal]

Hello can anyone help me with my email linked account