questions

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dim egret.

[celest shadow]

You can restart the game as a temporary fix. Feel free to report this in #old.

[somber pivot]

My game's audio is not balanced it hear loudly in left than right PLZZ tell me what can I do but my headphones working properly in other app.I today bought new headphones I think this issue is due to old headphones but this is still in new headphones

I think you give me any suggestions to fix it but your silence behaviour is not good

[celest shadow]

Please check your device's audio balance settings. If the issue persists, perform a routine repair from the login menu or check your earphone/headphone for any error.

[somber pivot]

My device balance settings not work in pubg

[night cloak]

@celest shadow my game lagging after update its game problem or my device?

[pallid briar]

Please refer to subpoint 4.6 and 4.7 in #faq for further assistance if you haven't already, @night cloak.

[night cloak]

Hm

[sharp monolith]

Hello

They sent me here for pubg india, transfers are closed, does anyone know when it will open, why is there no explanation?

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE, @sharp monolith. Try asking in the relevant Discord server instead.

[muted sail]

RP Respect

[cyan citrus]

Please report the issue through #old, @muted sail.

[magic solstice]

PUBG mobile download link

[cyan citrus]

@magic solstice

[full socket]

+submit

[sacred sequoia]

Hello, I need a link to report a hacker

[silk fable]

Hello anyone can hellp me???

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sacred sequoia. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[quiet knoll]

how to unlick 3rd link

[austere stag]

I changed my region 2 days ago by mistake. Please help me get back to my own region, please please please

[onyx cairn]

You need to wait for the cooldown to end to change it again.

[austere stag]

Please help me get back now, please

[mortal apex]

You cannot unlink your email/number in-game, as the feature is still in beta phase.

[celest shadow]

As you have disagreed on transferring your data outside of the European Economic Area (EEA), PUBG MOBILE is unable to provide game services to you.

[celest shadow]

Please wait patiently for the cooldown to end.

[silk fable]

that means what? does it mean? that I can never enter that account again ??

I would like if possible a clearer answer ...please.

writes in this picture the same, but how can I get over it

[celest shadow]

Please contact the in-game customer service for further assistance, @silk fable. Refer to subpoint 5.4 in #faq for instructions.

[warm aurora]

My region is not showing help!!!

[silk fable]

believe me please that I have been doing this for a week I keep sending messages and nothing nothing nothing...

[cyan citrus]

That option is not available for the accounts registered in European Union or European Economic Area due to General Data Protection Regulation (GDPR).

[warm aurora]

Any way to get it back

[night cloak]

BUG, HELP

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[cyan citrus]

For now, no.

[warm aurora]

How would I know that my account is registered in European union or European Economic area?

[austere stag]

If I wait for the cooldown time I will miss my own language voice pack, ok no problem, I didn't get help from here. I'm waiting for cooldown time to end.

[silk fable]

One last question .
I would have If I have a chance to fix the mistake only this is my question ... yes or no ??

[cyan citrus]

if there is an option available to transfer your account outside the EEA in your basic settings, that means it is registered in that specific region.

[celest shadow]

As a temporary solution, you can restart your game. Feel free to report this issue in #old.

[warm aurora]

If it doesn't show then?

[cyan citrus]

Correct, @warm aurora.

[night cloak]

the account was stolen and the administrators need help

[warm aurora]

If it doesn't then what will I do?

[austere stag]

I have already bought Elite Pass Plus. Now if I buy Prime Plus + RP Prime Pack so will I be able to redeem this RP Prime 300 uc discount card next season M4?

[cyan citrus]

Already answered. You cannot do anything about that.

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[warm aurora]

Can I change this

[cyan citrus]

You have already been answered, @warm aurora. Please avoid repeatedly asking the same question and move to a discussion channel.

[warm aurora]

Bonus challange is working in European economic area

[cyan citrus]

No information in this regard, @warm aurora.

[warm aurora]

😩 😫

Any way to change my region

I need to change my region

I can do anything for changing my region

@cyan citrus

[pallid geode]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5618894606 The name of the account user ABO3BAAD

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid geode.

[warm aurora]

Tell me

[pallid briar]

You have already been answered multiple times, @warm aurora. Please avoid repeating your inquiry.

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. There is nothing we can do to help you. Thank you for your understanding.

[fossil fog]

@ocean walrus ^

Is this issue from game's side or Facebook's?

Hello bunk! facing this issue again.

[cyan citrus]

Have you disabled off-Facebook for PUBG MOBILE, @fossil fog?

[sacred sequoia]

See does not accept

[pallid briar]

Open the link on a PC or use desktop mode on your mobile browser. Open the video you want to use and then only paste the highlighted part of the link. Check out the instructions and there should be an example too.

[sacred sequoia]

Thank you

still do not accept

😫

[sacred sequoia]

This page is not responding to me

The login is set to the desktop

[pallid briar]

First open the YouTube link in desktop mode and copy the desktop link. Then follow the instructions and only use the marked part:

[magic solstice]

Every time i open game this event show's

[high sphinx]

HELP! HELP! HELP! HELP! HELP! HELP! HELP! HELP!

Hello! I'm really asking for help. My game account in PUBG MOBILE was hacked and now someone else has access to my account - after hacking he tied his email to my account and now logs in through it. He plays on it, removes my friends from subscriptions, messes up my stats and wastes UC. On this account I have in linked accounts VK and Game Center (I play on the iPhone) - these are my personal records and the hacker does not have any access to them. I am very much asking to unlink someone else's email from my account, so I can tie my personal. I really need this account and I do not want to lose it. HELP! I have written to support the game, but for almost half a year, no one helps me and gives no answer.

I provide all the necessary information about my account:

1. Nick: unfunnybanny
2. ID: 5359517263
3. 2 accounts: VK and Game Center
4. Account creation date: 08.02.2019 (approximately)
5. Date of first purchase for the account: none
6. Date of last purchase for the account - 18.06.2021

Translated with www.DeepL.com/Translator (free version)

[sick shale]

Please contact customer service in-game for further assistance in this regard. We are unable to assist with such matters here in any way.

[high sphinx]

I've been there, nobody helps me.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @magic solstice. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

Please be patient, customer service receives an enormous number of support requests everyday and it takes time to review all of them.

[high sphinx]

I've been waiting almost a year for help.

[sick shale]

What was the response?

[high sphinx]

NOTHING!!! I write that someone else has access to my account and ask to unlink his mail from my account (as he logs in through it). But I've been getting the same text message for almost a year now - thank you for contacting me. have a good game!

[sacred sequoia]

A😩

[high sphinx]

The person who logs in via email is messing with my account. Spends money, silver, BP...Deletes all my friends, messes up my game stats and is always trying to unlink my accounts...

[sacred sequoia]

I followed your instructions

[pallid briar]

Please use only the highlighted part, which is the blue part that is marked with a red box, @sacred sequoia.

[sacred sequoia]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sacred sequoia. Remember to read through #faq before asking questions in the support channels.

[sacred sequoia]

The link doesn't work, I applied the info

Useless

[lyric narwhal]

Can you help me about my hacked account

[errant venture]

what is it linked to@lyric narwhal

[lyric narwhal]

My twitter account linked to pubg has been hacked

[viscid coyote]

Здравствуйте, мой аккаунт забанили к кому я могу обратиться?

[night cloak]

My pc is lagging in gameloop latest version on pubg mobile my pc specs core i7 870 1st gen 6gb ram gtx 650 windows 8.1 64bit enterprise what is the best settings of gameloo for my pc???

[storm flume]

Please do not use languages other than English, @viscid coyote. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

You must copy the video ID only, like in the highlighted example.

[twin remnant]

My twitter account linked to pubg has been hacked and i need help

[storm flume]

Please contact the customer service for further assistance, @twin remnant.

Please contact the customer service for further assistance, @lyric narwhal.

[exotic grotto]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @exotic grotto. Remember to read through #faq before asking questions in the support channels.

[sacred sequoia]

Thank you, I understood and sent the video

[sacred sequoia]

Thanks for your help

[exotic grotto]

...

[unreal nebula]

How to identify a ipad player in a custom room

[past jewel]

My id was banned for 7 days in c1, later i was banned from joining crews. Can anyone tell me, when i will get unban? Can join crews again?

[sick shale]

That isn't possible.

[past jewel]

I am a iPad player as well 🌚

[unreal nebula]

So we can't identify ipad players in a custom room 🥺

[sick shale]

I have no information about this. Can you elaborate or provide a screenshot?

[sick shale]

Unfortunately, no.

[sick shale]

You may be suspended from participating in future events.

[past jewel]

Whattttt?

[sick shale]

Should you have further concerns, please contact customer service in-game.

[past jewel]

So u don’t have any information?

[sick shale]

Nope.

[past jewel]

Ughh

[exotic grotto]

...

...

[jaunty stream]

Got stuck under ground :)

[viscid coyote]

hello, my account was banned for a reason unknown to me here is the id code of my account 514043822 could you help me to unban it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid coyote.

[bronze canopy]

Pubg . app not install error any solution

[sour dagger]

Hello dear PUBGM team i have an issue with my account that my change country/region option not showing in setting kindly help me

[dusty mist]

My Twitter account has been locked and it was my only way of logging into my pubg account is there any other way of logging in or adding another social media account to it

[lapis apex]

Hello my account got hackrf

Hacked i have access but somebody linked his social media account

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[night cloak]

Kindly contact Twitter support to unlock your Twitter if possible. Unfortunately there’s no other way of logging in as to why we recommend you have 2 social media’s connected from the very start. You may try with in-game support if Twitter cannot assist you.

[raw summit]

Hello where can I report cheater?

[night cloak]

Kindly share a screenshot of your account settings.

[night cloak]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via https://bit.ly/3uDSJZv.

[night cloak]

Where do you reside?

[raw summit]

Thx

I cant report bug exploiting?

[night cloak]

You may report that in-game.

[raw summit]

Ok

[drowsy knot]

Hi. How are you, my account has been banned because the protection of my device is broken, and one of your conditions is that no penalties will be imposed on owners of broken devices. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy knot.

[dry walrus]

Pls ban this troll

Full convo is 12 minutes

[night cloak]

#discord for discord related matters, please.

kindly keep chats english only. you may refer to #735483472432594994 subpoint 3.1 for regional communities.

[inland oasis]

How do I contact the technical support team in Discord?

[night cloak]

You cannot. The only way to contact them is via your in-game settings.

[inland oasis]

I can never communicate with them from within the game

[west pilot]

Help?

[inland oasis]

Any support employee who sees this message, I hope he will reply to me to solve my problem

Help ?

No one will help me?

Pay

[errant venture]

@west pilot what device

[patent lagoon]

Just teu to restar your devics

I think it's easier for you to try to find the difficult solution, it must be rare for someone who knows this error and knows how to solve it, and even rarer for this person to show up here to see your message and help you

Then try your self Resolve this

[quaint saffron]

Sir Kindly Fix the Bugs Region Change Problem Please Sir Don't Ignore This Problem Dear Pubg Please Notice This Issues it's Very Common Issues Everyone Face to this problem never change My Region Why

https://streamable.com/ik033h +submit

[restive torrent]

@night cloak 1day ago, I have unlinked my Apple game centre ID & there iz not shows 7days counting time aslo, now how can I add my Google play game account as second link on pubg ??

[carmine ether]

Have you guys ever faced the glitch where the Joystick control gets stuck and you can't move?
iPad Pro 2020

[earnest lichen]

Any particular reason as to why this content is still allowed in Popular Statuses? Please deal with this. This same individual keeps posting really explicit messages.

[high zealot]

I ask you to take action in relation to these players, merged with another squad

[feral forge]

Teamers should be reported in-game, @high zealot. Thank you.

[feral forge]

Feel free to report the content with the option on the top right corner.

[feral forge]

You may submit a report regarding the issue in #old along with a screen recording and follow the channel's pinned instructions.

[feral forge]

Could you please try to perform a routine repair from the login menu of the game?

[night cloak]

And suporter?

Why i always have a fake damge while i am F##### 60 FPS

[feral forge]

Please contact the in-game customer service for further assistance in this regard or try again some time later. Please know that we are unable to assist players with account related issues here on Discord.

[night cloak]

After this update it the worst update ever seen

Can any one asnwer me?

Answer*

[errant venture]

Whats ur issue @night cloak

[feral forge]

Where do you reside?

[night cloak]

This is the worst update bruh @errant venture

I always have fake damge even i am 60 FPS

[feral forge]

You may submit a report regarding the issue in #old along with a screen recording and follow the channel's pinned instructions, @night cloak.

[night cloak]

Ok @feral forge

[errant venture]

whats ur ping though

?

[night cloak]

40*@errant venture

And some times 36

[errant venture]

only tdm or classic

[night cloak]

Evry thing

Even rooms

?@errant venture

[errant venture]

ah well rooms is common correct me if I'm wrong but room is common because it depends how many people are in the lobby especially if ur playing scrims

idk try clearing ur games cache

[restive torrent]

After done my routing repair, aslo there is not showing second link option !

[night cloak]

@errant venture

[feral forge]

May I know where do you reside?

[restive torrent]

Bangladesh

[night cloak]

I thinl it takes 6 or 7 hits with m4 to kill some one right?

[errant venture]

let's go to pubg chat i don't want to flood here @night cloak

[feral forge]

Could you please try to set up a DNS and use it perform a routine repair from the the login menu of the game again? Refer to subpoint 4.3 in #faq for further instructions in this regard, @restive torrent.

[sick shale]

Time-limited items must have a relevant indicator.

[restive torrent]

What iz DNS? I dont have any idia about it so how can i set up

[feral forge]

You may refer to subpoint 4.3 in #faq for further information in this regard.

[restive torrent]

Owh ok

[storm flume]

Please do not use languages other than English, @ocean hazel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@ocean hazel It is in South America.

[slender roost]

when does rank refresh ?

[sick shale]

In 13 minutes.

[restive torrent]

Itz not working ! 😞

Same problm

After using vpn with DNS also there is not showing second link option on pubg.

Also done routing repair again but same problem

[sick shale]

What device you are using?

[restive torrent]

Samsung A51

[sick shale]

Can you try to login from an iOS device and see if Apple account is linked.

[humble galleon]

yes help me with my issue.

[restive torrent]

My iphn has been stolen thats why Today i have unlinked my apple game center id & now i wanna add google play game account for more sequrity

[sick shale]

When did you unlink Apple/Game center account?

[restive torrent]

2days ago, i know itz not supposed to unlink befor 7days but there is not showing the countng time !

@sick shale

[sick shale]

It won't appear since you're using an Android device.

However, this won't affect on the unlinking process so check again after 5 days.

[restive torrent]

Ok thnx

[proven rampart]

Fix bug pls, miramar Los-Leon.

[night cloak]

You may submit a detailed report to #old. Please include the following details in your report:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[robust python]

I buy royale pass19/9 but 3 days now nothing come
Id 5488333735
4g
Saudie

[last rose]

pls fix that

[night cloak]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

For your information, remove your screenshot for privacy reasons.

[night cloak]

You may contact Midas support, please.

[last rose]

How

[robust python]

I did but no answer

[last rose]

ok thx

[empty apex]

Hi, my 2nd account was stolen, how can I recover it??

[languid zenith]

Guys I wanna join the video review but I can’t how can I join it ?

[empty apex]

Help please…

[storm flume]

Please refer to subpoint(s) 3.21 in #faq for further information, @languid zenith.

Please contact the customer service for further assistance, @empty apex.

[empty apex]

I wrote in the game itself from my main account, but I'm afraid that no one will help me with the recovery.

I wrote today, if they answer me, then I will again have to wait a very long time for an answer, I would like someone to tackle my problem in real time, because I am afraid that my account has been sold.

@storm flume

[hollow grail]

I have reported the livestreaming hacker twice this week yet he is still livestreaming pubg mobile with hacks on facebook as we speak !!!!

[feral forge]

For account related issues, only the in-game customer service can assist you. We are unable to assist players with this matter here on Discord, @empty apex.

[empty apex]

how many days does it take to restore an account?

[fossil bridge]

Heyy how can you get the alan walker outfit for free (without uc)

[smoky lark]

can someone help me

[feral forge]

Up to 60 days, but it also means your request can be proceeded much earlier than that.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky lark.

[feral forge]

You cannot.

[fossil bridge]

Huh but in game news they say you can get the alan walker outfit

[feral forge]

When you successfully report a content on the online PUBG MOBILE cheating content form (https://bit.ly/3soBavK), you will be able to access another spreadsheet where you can view the real-time status of the reports. Please be patient till the community team handles your report.

[feral forge]

You may purchase the outfits via the in-game shop > Treasure.

[fossil bridge]

Ok thanks

[hollow grail]

@feral forge ok thank you 👍

[fair salmon]

where do i find the dune outfits and stuff

[feral forge]

I believe it is a regional event, but not certain about it. It should be located in Event > Themed, but it is not available to some players.

[night cloak]

Hey Nadia I have found someone in this server that was attempting to scam me, I'm just saying it's probably best this threat be removed but do as u wish. His name is Kash7#6934

[feral forge]

Is the user attempting to scam you in your direct messages?

[night cloak]

Yes but he located me via this server

[feral forge]

Please use #discord for further assistance in this regard, @night cloak.

[night cloak]

Oh okay

[rustic sentinel]

Why this option is not showing anymore?

[frigid granite]

Is the blue zone damage rate higher in flora menace?

[final anchor]

what is gfx?

[quiet tendon]

The GFX tool basically edits the obb files and texture files of PUBG which allows users to modify the graphics settings. It increases the default playable resolution, enables HDR for some devices, and many other addon settings that are useful for improving the gaming, Please remember that the use of third party apps are prohibited.

[night cloak]

Hey guys, I wanted to ask, is the crossbow as powerful as AWM? (Damage comparison only)

[vernal frigate]

Welcome.. My brother

Okay, thx..

[quiet tendon]

They do have the same damage, the hit point damage is calculated to a total of 105 hit points.

[quiet tendon]

If you want to know more, you can find more information here: https://www.sportskeeda.com/esports/top-5-weapons-with-the-highest-damage-in-pubg-mobile-in-2020

[night cloak]

Ok then both guns have fatal headshots no matter the helmet right?

[quiet tendon]

Correct.

[night cloak]

Then bruh I just saw both crossbow and AWM not taking a knock with a headshot even when the headshot sound is audible and the red hit marker is visible

[wheat trench]

Hi pubg support

[quiet tendon]

Hello, do you require any assistance?

[wheat trench]

Yes

[quiet tendon]

Please explain your issue.

[night cloak]

@quiet tendon what about this?

[quiet tendon]

I am afraid i am unable to assist you in this regard.

[wheat trench]

Y

[night cloak]

Alright then thanks for your time

[wheat trench]

?

[quiet tendon]

My pleasure, have a good day ahead.

[night cloak]

I also suggest you state your issue @wheat trench

[night cloak]

You too!

[faint umbra]

When will the zombie mode return to the game

[quiet tendon]

Please state your issue, i am unable to assist you if you do not provide your issue.

[wheat trench]

My friend she accidentally clicked on disagree (data transfer outside EEA) and signed off the game for a moment and when she came back to the game literally this came up let me share the screenshot

[night cloak]

No one has any info on that topic. I suggest you enjoy the current mode or just wait for it

[quiet tendon]

You can find more information in this regard in the #news .

[faint umbra]

The 2 of u gave different info

Interesting

[quiet tendon]

I suggest you keep an eye on #news , @faint umbra .

[night cloak]

Well both of us are correct. There is no info about it coming in #news but there might be

[quiet tendon]

Under the data protection legislation, there is a general prohibition on the transfer of personal data outside of the EEA unless specific conditions for transfer are met. This is to ensure that there is the same of level of protection in relation to personal data and that individual’s rights under the data protection legislation are not adversely affected.

The conditions that allow transfer fall into three areas:

There are adequate levels of protection in the other country;
Appropriate safeguards are in place; or
There are certain specific circumstances which permit the transfer of data.

1. Adequate levels of protection

Personal data can be transferred to countries outside of the EEA if the European Commission has decided that the country ensures an adequate level of protection, i.e. equivalent to those required under data protection legislation.

[feral forge]

You may refer to this, @faint umbra:

[faint umbra]

Ty nadia

[wheat trench]

What should we have to do cah she clicked accidentally and she want to reconsider it

[quiet tendon]

Please try doing an ingame repair.

[wheat trench]

@quiet tendon

[quiet tendon]

Yes?

[wheat trench]

She did everything

[night cloak]

Tell her to reinstall and try.

[quiet tendon]

Please report this in #discord .

[night cloak]

oops sorry

Hi

[wheat trench]

@night cloak we already had tried

[quiet tendon]

Hello, do you require any asisstance?

[night cloak]

My account was ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Hmm well then I am sorry but I have told you everything in my knowledge. I suggest you wait for a mod to reply

@ocean walrus please help him and her friend.

[heavy vortex]

They've been answered several times already.

[night cloak]

But to no use

[quiet tendon]

please avoid going off topic, use #pubg-mobile or #chat , @heavy vortex and @night cloak .

[heavy vortex]

eh?

[wheat trench]

When?

[heavy vortex]

If you're talking about Bella, then she have been answered several times.

[quiet tendon]

I am unable to provide you assistance on this regard, please avoid going off topic in this channel.

[heavy vortex]

Only in game CS can help with account related issues. @wheat trench

[cunning viper]

can somevone help me to fix it please

[wheat trench]

Once an account has been created it cannot be deleted that what pubg ingame support told us so it means there should be a way to fix it

@heavy vortex

[night cloak]

If you friend is Bella, then according to Olive she has been answered. Please don't clutter this chat

@wheat trench

[wheat trench]

We cannot message support through her offical account cah it tells her to exit the game that’s why we came her @night cloak @heavy vortex

[night cloak]

Ok but we have already told you everything we know

I say again to wait for a real mod to reply

[wheat trench]

Ok 👍

[cunning viper]

u cant help me please a have problem in pubg weekly report

[night cloak]

@heavy vortex my account is banned for no reason

They are telling to contact pubg support by email

[night cloak]

No acc can be banned for no reason

[night cloak]

Bruhh it's literally banned

[quiet tendon]

Please contact the ingame support. for more information

[night cloak]

Reinstall

[heavy vortex]

Refer to #faq 2.12 @night cloak

[cunning viper]

not working

[night cloak]

This @night cloak

[night cloak]

I read it but from that I had done nothing

I am a T2 player I purchase through midasbuy,play legit

[feral forge]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box, @night cloak. You may also refer to subpoint 2.12 in #faq for further information in this regard, and read the last paragraph carefully.

[night cloak]

Well it happens when the resources couldnt be download

[night cloak]

Ok

[night cloak]

Is purchasing from Midasbuy legit?

[feral forge]

Yes, it is.

[night cloak]

Cause in BGMI it isn't

[night cloak]

Ok

I also wanna ask, does m4 and scar have same damage @feral forge

[night cloak]

I don't purchase in that account by midasbuy

[cunning viper]

okey i will try reinstall one more time

[prime smelt]

Hello, how are you? I have been playing PUBG since Season 2, but two weeks ago I was prevented from charging the US by the company, and the US is deducted from the account. All I have shipped, but I have never made illegal purchases. I always bought from within the game. I think there is a mistake from the company and I hope Correcting the error and lifting the penalty on the account, and this is the ID5276776101

[storm flume]

Please contact the customer service for further assistance, @prime smelt.

[pearl needle]

How many uc is the special bundle? Because before paying it was 50 uc then when I paid it became 15 uc.

[fallen tangle]

Hi

[quiet tendon]

Hello, do you require any assistance?

[fallen tangle]

Yes

[quiet tendon]

Please state your issue.

[fallen tangle]

I am looking for the lobby’s that aren’t made up of 100 percent bots on PUBG

[quiet tendon]

What rank are you?

[fallen tangle]

Had to make new account because i got a new phone and didn’t know my credentials

[pallid briar]

We do not have any exact information on all the damage numbers, @night cloak. The damage should be same or similar from my personal experience. You can try checking it out by yourself if you want.

[night cloak]

ok

[quiet tendon]

You will recieve lobbies against real players as you rank up.

[fallen tangle]

Ok great was worried for sec

[quiet tendon]

Have a good day ahead.

[fallen tangle]

My nights just starting because of this bundle of joy

[quiet tendon]

Cute baby, please do not post such media in this server though.

[fallen tangle]

Yikes my bad

Sorry

Won’t happen again

[quiet tendon]

No problem, lets move to #chat to chat though.

[slender roost]

what happen if some abused glitch ?

[night cloak]

Actions will be taken agaisnt athe player

[pallid briar]

Please report them via the built-in report feature and they will be punished accordingly.

[quiet tendon]

Please stop providing false information.

[night cloak]

What? This isn't false

Abusing glitches is always against Tos in games

[pallid briar]

No need to argue here, you can do that and correct yourselves in #chat.

[quiet tendon]

Please report them using the ingame report feature.

[pallid briar]

As advised, please report the player using the built-in report feature in-game. Also feel free to report the bug in #old.

[slender roost]

was that glitch, bug etc or hackss?

[quiet tendon]

This could've been a spectating glitch, but also could've been a bug /hack, please provide your feedback in #old .

[slender roost]

I heard a similar glitch or bug about it in tiktok if u vehicle your body become invincible

[upper stag]

Where can I find GameLoop emulator rooms?

[quiet tendon]

Are you asking for the emulator chat room in this discord server?

[upper stag]

Yas

[cunning viper]

@night cloak i try uninstal and isntal everithing but stil not working

[upper stag]

@quiet tendon ??

[night cloak]

TBH i have no idea what to do now. Wait for someone with more knowledge than me to help

I Ned a real mod to talk

It’s not funny anymore guys I’m here from 4 days still im not able to play

[quiet tendon]

Hello, how may we help you?

[night cloak]

What that issue

[fluid thorn]

Any one has new update link

[quiet tendon]

For?

[quiet tendon]

Your friend has also asked about this, we do not have any information on this regard.

We collect information about you and the Games and Services that you use. Information may be required to enter into a contractual relationship with you or to perform a contract with you (such as to provide Service at your request), and failure to provide any information may result in our inability to provide requested Services or Games. The information we collect falls into three different categories: 1) information collected directly from you; 2) information collected automatically, and 3) information collected from third parties. @night cloak

[fluid thorn]

For update pubg

[night cloak]

I ain’t contact support I really need help

[quiet tendon]

For residents of the European Economic Area (“EEA”), if we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we implement appropriate measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Privacy Policy. We otherwise transfers personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

[night cloak]

That’s for I didn’t waste my power effort and Money and time

Give me a bloody option to fix it

[quiet tendon]

You may search the internet for more information on this regard or visit this site: https://emea.battlegrounds.pubg.com/en/pp-steam/, should you need any more help contact the ingame customer service.

[pallid briar]

The emulator channels have been archived, you may refer to the last message in #community-news. You can use #pubg-mobile for PUBG MOBILE related conversations.

[night cloak]

How to fix that or it’s seems I lost my account?

I need real mod

[pearl needle]

The special bundle at first was 50 then when I purchased it became 15 uc what's the actual value of special bundle

[pallid briar]

Could you please provide a screenshot?

[night cloak]

I don’t understand why there is no real mod to talk

[pearl needle]

Don't have a screen shot

[pallid briar]

Could you please try getting one?

[night cloak]

@lime juniper I need help why don’t u answer that’s for you are here

[pearl needle]

How because after clicking the screen would pass.

I have msg of purchase.

But not screen shot of 50 uc thing

I can still see the 15 uc screen shot I got

[pallid briar]

I believe you were already answered previously, @night cloak. Please refer to the response you got from the customer service in-game.

[fair salmon]

I saw it advertise as I entered the game but my stupid self keeps exiting it so it won't be again me for people in nz?

[fair salmon]

Wait you right is it gonna come out to the rest of the players soon?

[pallid briar]

Sadly, I'm unable to recognize the event so an example would be great.

As you have disagreed on transferring your data outside of the European Economic Area (EEA), PUBG MOBILE is unable to provide game services to you. Please contact the customer service in-game for further assistance with this.

[sinful nymph]

Hi

[feral forge]

Hello, @sinful nymph. How can we help you?

Self advertising is not allowed here, please go through the #735483472432594994 before participating in this server, @sinful nymph.

[shadow pivot]

Hi, I was banned for 10 minutes yesterday, I wanted to know why, player id: 51007737316
Please help me

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @shadow pivot.

[placid shard]

Hi @cyan citrus
I get this reply from support team:

but after that, they have closed the conversation sø they or me can't reply yet!

[fathom dirge]

Hello! I was wondering if anyone experience the similar thing I did in SOLO matches for the Flora Menace event? In the first blue zone, my health drops pretty fast as if I am in the fourth blue zone. Is it a bug or only for solo matches that is like that?

[short jay]

Yes, Big problem and I have been asking about this but no response as usual from PUBGMOBILE

[feral forge]

Please use the #old channel instead, @short jay.

[feral forge]

Feel free to share your feedback to the game in #old.

[cunning viper]

can somevone help me to fix it

[feral forge]

May I know where do you reside, @cunning viper?

[jolly fog]

Hi

@feral forge my account is hacked. After which my facebook was unlinked. Now i could only login through gmail account. But problem resides when hacker logs in again with facebook account and i couldnt unlink it properly
Plz help

[cunning viper]

Europe

[feral forge]

Please contact the in-game customer service for further assistance in this regard.

[deep wyvern]

What's slot undo anyone knows?

[feral forge]

Could you please try to perform a routine repair from the login menu of the game, @cunning viper? And if it does not help, feel free to submit a report regarding the issue in #old along with the channel’s pinned instructions.

[feral forge]

Could you please provide us a screenshot and elaborate?

[severe hare]

Hello. My account was banned for violating user rights. Although I have not broken anything, please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe hare.

[winged wraith]

My account got hacked

Plz help

[fathom dirge]

OK thanks!

[cunning viper]

i try it but not working i sent report in pubg 3days ago but they are not ansvering i want to play bonus chalanges but i cant take tickets

[winged wraith]

@polar marsh please help my account got hacked

[long axle]

My Pubg Mobile account banned before battlegrounds mobile India lauch for unknown reasons and i can't transfer my account before dec 31st due to my account only link my google play.Is there any way to add a social media in pubg mobile for the account transfer.

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[winged wraith]

No sir my account FB account disabled on hacker

[pallid briar]

Do you have any other login methods connected, @winged wraith?

[winged wraith]

No sir only fb account

[pallid briar]

In that case, you need to recover your Facebook account since that is the only login method. Please contact Facebook's customer service for further assistance in this regard:

▫️ https://www.facebook.com/help

[winged wraith]

I used all methods my FB was deleted hacker

Please help iam playing season 4

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game, @winged wraith. So, please contact the customer service of your relevant social media account to recover your lost login methods first. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance. Please remember that account security is your own responsibility and be more aware next time.

[feral forge]

If your previous account is currently suspended, you will need to create a new account to play the game, @long axle.

[long axle]

I don't need to play i just need to add a social media for account transfer

[feral forge]

Is your account currently suspended?

[long axle]

Yes

[winged wraith]

@pallid briar not coming customer support message on in game iam playing in india

[feral forge]

You can only link a social media to your game account via your in-game basic settings after the ban duration ends.

[pallid briar]

Please refer to subpoint 4.10 in #faq for further information.

[long axle]

After that i can't transfer the data the data transfer ends in dec 31

[meager pumice]

How much samples can be collected at day?@pallid briar

[stone ledge]

Hello. My account got banned for 7 days because I had a random guy who had esp

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone ledge.

[pallid briar]

Could you please elaborate what exactly are you referring to?

[feral forge]

Unfortunately, there is nothing that we can do to help you in this regard.

[long axle]

Excellent work

So i can't play both pubg mobile and battlegrounds mobile India after my ban ends🤣

[meager pumice]

Im referring to that new event where i can reddem items from collecting samples in erangel

[feral forge]

Feel free to create a new account to play the game and abide by the user agreement so that you do not get suspended again, @long axle.

[potent ice]

Anyone knows how to fix RP Respect issue ? Gameloop support team refer to pubg as they r saying its in game problem

[pallid briar]

Please report the issue in #old following the instructions that are pinned to that channel.

[west pilot]

egypt

[pallid briar]

Sadly, I'm not completely aware of how much can be collected in a day. There shouldn't be any limit, but since the mode is new I'm not aware. Will let you know if I have any more exact data.

[long axle]

I don't even know the reason for getting suspended in the first place for abide the user agreement 🙂

[night cloak]

i am playing on emulator and when i instaled the game the font is so big and i cant play

[feral forge]

Please try with a different internet connection, @west pilot, you may also try to set up a DNS and see if it helps. Refer to subpoint 4.3 in #faq for further instructions in this regard.

[meager pumice]

Yes thank u

[winged wraith]

@pallid briar sir can I contact support another way iam playing season 4 my account 5 royal pass please help

[pallid briar]

Unfortunately, only the customer service in-game can help you with account related issues. The email is meant for general inquiries.

[winged wraith]

Send me customer mail ID

[pallid briar]

The e-mal ([e-mail]) is for general inquiries, not account related issues. Please contact the customer service in-game for such inquiries.

[lapis phoenix]

I have a lot of fake damge why is that?

[winged wraith]

@pallid briar ok sir

[pallid briar]

Could you please elaborate?

[faint umbra]

Vekindi only coming for a month?

[lapis phoenix]

When i hit an enemy the blood came out but no damge from 40 bullets only 3 damge

[faint umbra]

U could b lagging

[pallid briar]

This may happen in you or the enemy has a high latency or a poor connection to the server. I suggest you try using a different internet connection or a more stable internet connection.

[lapis phoenix]

Device samsung s6 edge plus
European server
Ping 50-80

[lapis phoenix]

Okey

[feral forge]

According to that screenshot, yes.

[pallid briar]

The minimum requirement for being on the regional rankings leaderboard is Diamond 5. It will start to count once you reach diamond V, @night cloak.

In your screenshot it says Asia.

[surreal lynx]

Why is it showing unranked?

[pallid briar]

It does say Asia. You may refer to the screenshot. Also, please click on the ? icon for more information regarding the regional rankings and requirements.

[pallid briar]

Can you please check from the season rankings?

[surreal lynx]

Same unranked

[pallid briar]

No worries! have a great day ahead.

[barren python]

Hi

I just unlinked the hacker google play but why theres no plus to link a facebook or another thing

[celest shadow]

Ohhh it says I’m using guest account
The ? displays the information that you need to fulfill to participate the rankings.

Wait…I remember linking email and Facebook
You can check by going to your Settings > Basic > Account (bottom-right), @night cloak.

[barren python]

.

Mm can i have some help?

[celest shadow]

It is just a note. If you have linked a social media account, you can ignore this.

[celest shadow]

Please perform a repair from the login menu, make sure that you select "Routine Repair" and "Restore Default Settings".

[pallid briar]

Please make sure your not using a guest account.

[surreal lynx]

Lvl 76 account

[manic reef]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @manic reef. Remember to read through #faq before asking questions in the support channels.

[manic reef]

For pmco

[slow idol]

I lost my account i accidentally removed Facebook link and now it's not login

[pallid briar]

From my personal experience, it seems like it only displays the top players and they have around 7000 while you have 6080. It could also mean that your account is under investigation and you will be ranked once the investigation is over in that case.

[pallid briar]

Do you have access to your PUBG MOBILE account?

[surreal lynx]

Ohh ok thanks

[pallid briar]

Please contact your respective regional PMCO Discord server instead. Otherwise you can try contacting them via this e-mail, [e-mail] .

[night cloak]

@pallid briar hackers in my account

he linked his twitter :/

helppp

pleaseeee

i try to unlink, but still no

it doesnt unlink'

why

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media account or login method, @night cloak. You can use the screenshot below as an example.

[night cloak]

okay, i tired this but i dont have my payment recipt

receipt

**

[pallid briar]

Where did you purchase the UC from, @night cloak?

[night cloak]

, we dont have international payments here, so i purchased through 3rd party seller

[pallid briar]

Please purchase UC via in-game or https://pubgmobile.com/pay . Purchasing through third-party unofficial sources may result in punishment, @night cloak. Please try contacting the website/person you bought the UC from and ask for the receipt.

[night cloak]

ok

[slow idol]

I can't if i login that's show me the error to login

[pallid briar]

Do you have any other login methods connected?

[slow idol]

No only Facebook but it's accidentally unlink

[pallid briar]

How exactly did you unlink your social media account?

[slow idol]

Yesterday i clear my Facebook history accidentally it's unlink from Facebook now what i do😩

Help me to back my account

[manic reef]

Our region no discord server and also our match in 19 mins can you tell any one who can help

[pallid briar]

Please contact Facebook's customer service for further assistance in this regard. You must ensure you at least have one of the login methods connected to be available to access your PUBG MOBILE account. Please remember that your accounts safety if your own responsibility.

▫️ https://www.facebook.com/help

[pallid briar]

What PMCO region are you playing under?

[manic reef]

HMT

Our match in 16 mins but hving issues

[meager pumice]

Can i find samples on sanhok?@pallid briar

[slow idol]

It's not helpful

[pallid briar]

What is the issue may I ask?

[slow idol]

I already contact with Facebook community

[pallid briar]

You may try contacting the customer service in-game for further assistance. We are not affiliated with the customer service in-game and are unable to assist you with account related issues.

[slow idol]

Ok it's mean my account is no more i waste my time and i also waste my momey on it😩

[meager pumice]

Do u know mail and password of your account?

[slow idol]

Yes

[meager pumice]

Then what do u mean u dont have account

[slow idol]

I login my Facebook account but it's not open in pubg

[meager pumice]

Oh its to u its not to game if that is to game all will have same problem

[slow idol]

I link my pubg account only on Facebook but accidentally it's removed from pubg now it's not link again

[meager pumice]

@ocean walrus

[slow idol]

It's show me this problem

[meager pumice]

It means that u accidentally remove your facebook from game.

[slow idol]

Yes

[meager pumice]

Yeah but how u do it?

And why u do it?

[slow idol]

Leave it i known my account not back again its gone😥

[pallid briar]

You may refer to this. You can get all the information about the event by simply clicking on the ? icon.

[meager pumice]

Yes tnx my friend

[manic reef]

I dm you

[pallid briar]

You're welcome! Should you require any assistance, do let us know.

[manic reef]

@pallid briar sir check dm

[meager pumice]

Yeah man i need anwser on my 1st question like whats maximum of collected samples in 1 day

And u said u will let me know when u find anwser on ot

It*

[pallid briar]

Please wait patiently and maybe a moderator can confirm if there is a limit.

[remote kelp]

Any mod there?

[pallid briar]

Please state your issue first, @remote kelp.

[remote kelp]

I am unable to change region

Can I send video

[pallid briar]

You can change your region from the basic settings in-game. Just click on the "account" button from the bottom of your screen.

[meager pumice]

I will wait

[remote kelp]

No sir I know to change. But the verification code is not coming

[pallid briar]

Please contact the customer service in-game for further assistance or try again later.

[remote kelp]

I see on YouTube they tell that go and attach video.

On pubg mobile discord server

[pallid briar]

We do not provide any service like that. We are not affiliated with the customer service in-game and are unable to assist you with account related issues, @remote kelp.

[remote kelp]

OK thanks sir

😋

[limber edge]

I receive statuses from a player that I have removed from friends. How to remove it ?

[night cloak]

emulator support sir

"com.android.phone has stopped"

[odd portal]

I got redeem code , but he is not a worker

I buy a new phone

[knotty garden]

is it safe if i use this feature from samsung?
Includes aim assist=for custom crosshair

[lost stream]

Need Help regarding RP respect error. its a ingame error or gameloop?

[cyan citrus]

That is a known issue, @lost stream. Please report the issue through #old.

[pallid briar]

Usage of any third party software is against the Terms of service and will result in a account suspension.

[hexed cave]

COME PRIVTE PLEASE @lime juniper @celest shadow

[cyan citrus]

Please ask that in Gameloop discord server.

[cyan citrus]

Please contact customer support in-game for further assistance.

[nocturne hare]

Hi

I get ban without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne hare.

[median jackal]

Can you provide a screenshot of the notice.

[wide phoenix]

Hello, does someone know if it's safe to play pubg other emulators, other than gameloop? For example Bluestacks?

[cyan citrus]

We only recommend you to play the game on Gameloop, @wide phoenix.

[wide phoenix]

Alright, thank you @cyan citrus

[cyan citrus]

My pleasure, @wide phoenix!

[tiny hearth]

Can I have the download link for pubg ?

[versed sonnet]

You may refer to subpoint 1.1 in #faq for further informations regarding downloading the game.

Sure. Please state your issue first.

[cyan citrus]

https://www.pubgmobile.com/.

[tiny hearth]

Thanks

[cunning viper]

han somevone help me i need help i have problem in weekly report no data availible i need tickets for bonus chalanges but weekly data not available

[buoyant kayak]

I get ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant kayak.

[dusky sequoia]

Hey, can you help me about my hacked account that I want to unlink

[thorny drum]

My account level is 68 even after I played matches it’s showing me unranked why

[pallid briar]

Which log-in methods are connected and which ones are compromised?

[feral forge]

Could you please provide us a screenshot of the rank leaderboard?

[thorny drum]

Ok

See

[feral forge]

You might be unranked due to a suspicious activity was detected on your account, or that you were reported by other players. You will be ranked again when the investigation period is over.

[thorny drum]

When will the investigation period will be over

[dusky sequoia]

It was a mistake on my part and I didn't know I logged into the Indian version and when I went to login to the international I got a message that your data has been migrated to another version

[cunning viper]

han somevone help me i need help i have problem in weekly report no data availible i need tickets for bonus chalanges but weekly data not available

[cyan citrus]

We cannot predict a reasonable time span. Contact customer service in-game for further information.

[cyan citrus]

Once your account has been migrated to another version, you will not be able to login again in global version.

[cunning viper]

bunk can you help me? please

[dusky sequoia]

Is there a solution please? My account is at level 70 And play from Season 3 I wish I could get my account back and play with my friends as before I beg of you please

[cyan citrus]

No, there isn't. You can continue playing in the relevant version or create new account in global version.

[dusky sequoia]

Thank you, but I have one last question. Is it possible with game updates to solve this problem?

[cyan citrus]

I don't think so, @dusky sequoia.

[dusky sequoia]

All thanks to you

[pallid briar]

@mortal apex here too.

[turbid tundra]

How to download metro Royale beta ?

[pallid briar]

The beta program is currently closed since the update is already out on the global version of the game.

[exotic rampart]

Suppoerr

supportttt

help meee allll

help me alll

pleaseee

my account will banned for 2030 unlock

i am 65+ levels

[turbid tundra]

But will the metro Royale come back ?

[exotic rampart]

and my account spend 5,000 Dollarr

[pallid briar]

On the global version?

[exotic rampart]

who help meee

[turbid tundra]

Yes global

[pallid briar]

Please refer to subpoint 2.12 in #faq and use the file claim option.

[charred ether]

28 September its will come
After about 7 days

[pallid briar]

You may refer to this message for all the dates:
#news message

[little rain]

Where can i report bugs/glitches?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @little rain. You can also submit a report in #old in compliance with the channel's pinned instructions.

[odd portal]

They dont help

[plain vapor]

@cyan citrus sir i am unable to do data transfer is data transfer temporarily close?

Anybody plz help i am unable to do data transfer is data transfer temporarily close?

help

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @plain vapor.

[regal anchor]

I can't understand how this game have almost 4 years and this bug haven't been fixed yet. The peek setting since this game was released doesn't work at it should do because for some reason the time to the action to take effect after pressing left or right peek button is linked to the ping or latency that you have. If you have more latency when you press the peek button it will take longer to make the action if you have less latency it will take less. This should not work like this. It should work like the ads button, that if you have 20 or 200 ping the action will take effect as soon as you press the button and not if you have more or less ping. Here i show in the first video that how much delay it takes if I have 180 ping to take the action when i press the button and the second video with 60 ping

[cyan citrus]

Please report bugs through #old in compliance with channel's pinned instructions.

[regal anchor]

I hope that any PUBG customer service or something reply to me saying that they will fix this issue specifically. I see so much bugs that hasn't been fixed

[cyan citrus]

You can report such bugs through #old as I mentioned earlier, @regal anchor.

[regal anchor]

Yeah I read that already, but as I said before i have seen so much bugs in #old that doesn't have been replied with an answer if it was going to be fixed or they are busy with other topics

[pallid briar]

It is unlikely that you will get a direct response in that channel but the issues/bugs will be forwarded. Hopefully the developers will look into the issue and fix it in up coming patches, @regal anchor.

[night cloak]

@pallid briar bruh what happens when I data transfer

In global version the account gets deleted?

[pallid briar]

If you transfer your data to a different version, you can only access your data from that version and will not be able to use that account to the global English version of PUBG MOBILE.

[night cloak]

And what happens to the account in global version?

[pallid briar]

It will be transferred to the version you transferred to.

[night cloak]

Means I have linked all social media accounts data is also deleted from global and transfered to that version

[pallid briar]

Yes, your game data will be transferred to that version.

[night cloak]

Thanks

[devout quartz]

Hello people, some emulator players or 90% of them have a problem with a screen that does not allow them to do anything (Respect) someone knows a solution?

[pallid briar]

Try restarting your emulator as a temporary solution. Please report the issue in #old following the instructions that are pinned to that channel.

[devout quartz]

the problem is that many take time to restart and it is annoying, those of gameloop do not say anything about it.

[pallid briar]

We is very unfortunate, please report the issue in #old according and hopefully it will be fixed soon.

[fossil fog]

ye i rem doin smthn like that what should i do now?

[cyan citrus]

Please contact customer support in-game for further assistance, @fossil fog.

[fossil fog]

alright!

[night cloak]

Help me

My account banned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fossil fog]

one more thing, do i have to login my account and contact them from the basic settings or i can contact them from the login menu too?

[idle wharf]

I cant buy uc

Plss help

[cyan citrus]

You can contact them from the login menu if you are unable to open your account. Otherwise, I would recommend you to contact them through in-game.

[idle wharf]

Pls help

[fossil fog]

tysm!

[cyan citrus]

Which payment method are you using?

[cyan citrus]

My pleasure!

[quasi wigeon]

@cyan citrus Hello, my account in PUBG Mobile has been hacked and the hacker has linked Twitter and I can log in via Facebook, can you help me remove the Twitter link

[cyan citrus]

Please contact customer support in-game to remove unauthorized access from your account, @quasi wigeon.

[quasi wigeon]

In-game support is very late in responding, and I am afraid that the hacker will break the account or change the version before support. Reply

[idle wharf]

I'm using from playstore methods

Like the sim I'm using that

[cyan citrus]

We cannot help you with such account related issues through the community, unfortunately. Please wait patiently for the customer service to get back to you.

[wheat trench]

As I told you earlier she cannot get through ingame CS cah it tells her to exit the game .

[cyan citrus]

There might be a temporary service downtime. Please contact customer support in-game for further assistance.

[idle wharf]

Ok tysm

[cyan citrus]

My pleasure, @idle wharf!

[pallid briar]

You may refer to subpoint 5.4 in #faq and contact them via the login menu.

[wheat trench]

Yh same

[quasi wigeon]

I'm new to discord, how do I contact customer service?

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions, @quasi wigeon.

[elder bloom]

When will bonus challenge come in other countries?

[wheat trench]

Look at dis it doesn’t not let me to go customer service @pallid briar

[pallid briar]

No information regarding this.

[quasi wigeon]

Ok, thanks for the help

[cyan citrus]

My pleasure, @quasi wigeon!

[pallid briar]

You can contact them from the login menu. Select Help from the top right.

[brave crypt]

i need help in 3rd-ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave crypt.

[wheat trench]

I can’t show me bro

[unreal elm]

I mistakenly changed my region from israel to usa. please change my region to israel again

[pallid briar]

You can change your region once the cooldown has ended.

[unreal elm]

Is not it possible to change before cooldown?

I mistakenly changed

[pallid briar]

From here, click the "Help" button.

Unfortunately, there is no other way other than to wait for the cooldown to end, @unreal elm. Please be more careful next time.

[night cloak]

Bro just restart the emulator after every the matches

[pulsar kettle]

hello pubg support team please my region change problem

[pallid briar]

You can change your region from the basic settings in-game. Click on the "accounts" button from the bottom of the screen.

[proven zodiac]

Anyone else having this issue when trying to Install pubg beta?

[cyan citrus]

You can use the live update that has been released instead, @proven zodiac.

[proven zodiac]

@cyan citrus thank Youuu.... how do I do that? 😅

[cyan citrus]

You can download it from you App store, @proven zodiac.

[night cloak]

after i saw this i played like 6 arcade games and it never refreshed

[cyan citrus]

You may need to try again tomorrow, @night cloak.

[cyan citrus]

Can you please describe your concern?

[inland oasis]

There is a person claiming to be a technical support employee and stealing people's money from PUBG Mobile Discord

I want to send him a picture on Discord and I sent this picture by mistake

[full compass]

Which arcade mode did you play?

[cyan citrus]

Please use #discord for further assistance in this regard.

[inland oasis]

This is it

[night cloak]

@cyan citrus what will happen if I didn't open the account for 1 year

They delete it

[cyan citrus]

No, you will be able to open the account normally.

[night cloak]

Ok

[night cloak]

Bruhh when I transfer my account to another version my email link data is deleted?

[cyan citrus]

You will no longer be able to use the account again in the global version, @night cloak. I cannot say whether it will be completely deleted or not.

[night cloak]

Ok bruhh thanks

[cyan citrus]

My pleasure, @night cloak!

[cunning viper]

han somevone help me i need help i have problem in weekly report no data availible i need tickets for bonus chalanges but weekly data not available

@cyan citrus

[night cloak]

help my controls are messed up in emulator

the key mappings are messed up

Its on Smart 720p, But i cant Crouch/Jump/Lay down

[pallid briar]

Try downloading the HD resource pack and see if that helps. For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

But i dont have a very good pc

I get 60 fps but hd resource pack would ruin it

When i switch it to Normal 720P

It starts working, but the controls are different

Q for Aim

And messed up stuff which will take me 1 hour to fix

[pallid briar]

As advised, please visit their official website, @night cloak.

[night cloak]

And what will that do?

???

There wont be a fix

..

Anyone can help me??

@cyan citrus when is runic power coming?

how to change the unlock mouse button in emulator?

Like i want it to be at CTRL instead of Right Click

[pallid briar]

October 15, you may refer to this:
#news message

[night cloak]

And how can i download that?

[iron basin]

why so racism against emulator players???.
we cant redeem anything now from the clan shop
@lime juniper

[night cloak]

anyone can help me??

[lime juniper]

Emulators are not a race. PUBG MOBILE is not a PC game.

[night cloak]

Remove it from gameloop

Remove the Emulator Detected feature

This game is obviously also made for emulator lol

[pallid briar]

Please visit the official for further assistance, @night cloak.

[night cloak]

Help me plz unable to redeem clan points

[cyan citrus]

Please use a mobile device to redeem the clan items, @night cloak.

[night cloak]

I'm facing this glitch since last update in BGMI. I can't see the body of enemies and I'm not even sure if they get hit by bullets or not because it's difficult to aim on them. One more friend of mine is having same issue so I think it's a general problem. Any update on this issue?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[solid breach]

Hi , I have problem with consuming uc in the game , how to solve it?

[feral forge]

Could you please elaborate your issue?

[solid breach]

I can redeem UC to pubgm global , but i cant use it

[feral forge]

Are you able to provide a screenshot of the issue?

[solid breach]

Video?

[feral forge]

Anything that can show us the issue.

[barren python]

Why i cant login 😳😳

Double u tea if

[cyan citrus]

For how long have you been facing this issue, @barren python?

[barren python]

Just now

[cyan citrus]

Can you try to restart your device one time, @barren python?

[barren python]

Sure ill try now

I tried

Didnt work

[golden condor]

الحساب بتاعي سيء للغاية اصرف مبالغ ضخمة حتى الحصول علي الاشياء

[storm flume]

Please do not use languages other than English, @golden condor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Got it! Can you please open the Twitter login in-game, scroll down a little and you will see an option ''Accounts and sessions'', tap on that option and try to login from there.

[barren python]

Ok ill try sir

[barren python]

Wait i do that in pubg or in teitter app

Twitter*

[keen quarry]

hi,is there anyway to migrate an account back to global?

[night cloak]

No.

[cyan citrus]

PUBG MOBILE.

[barren python]

Ok 👌

I have to wait 4 mins and login again

[keen quarry]

ok thank you

[solid breach]

What to do?

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @solid breach.

[solid breach]

They didn’t help

[feral forge]

Please know that for account related issues, only the in-game customer service can assist you. We are unable to assist players with this matters here on Discord, @solid breach.

[barren python]

I opened it what i do now

[cyan citrus]

What did you open, @barren python?

[barren python]

I opened twitter in pubg

Its like the app

Home page

How can i login from there

[cyan citrus]

Please refer to my previous instructions again, @barren python.

[barren python]

I pressed on twitter in pubg scrolled down pressed on apps and sessions

[cyan citrus]

Yes, now login your account though there, @barren python.

[barren python]

Then they moved me and i signed in with usernameand password and logged in

But not into pubg account into twitter account

Pubg opened twitter homepage

[cyan citrus]

Can you restart your game and login again with Twitter, @barren python?

[barren python]

Ok ipl try

Ill

Please wait 5 min before logging in again

I waited 4 mins before and now 5 😐

[prime pendant]

Yesterday i deleted "off facebook activity" now im failed to login on pubg using fb account

[cyan citrus]

You may need to wait until the cool down has been reset. Please don't try to enter the account multiple times to avoid this

[cyan citrus]

Have you disabled off-Facebook activity for PUBG MOBILE?

[barren python]

Account isnt getting hacked right?

[prime pendant]

No

[robust notch]

@lime juniper @ocean walrus
My emulator stuck at this screen what is this??

[cyan citrus]

Please try to do a routine repair of the game.

[prime pendant]

Already did + also updated fb and clear chache done

[barren python]

I think my problem that i deleted pubg from apps and sessions in twitter by mistake how can i get it back

[barren python]

@cyan citrus plz help

[cyan citrus]

You should be able to login normally.

[barren python]

Ok 👍 ill try

[cyan citrus]

In that case, you may need to reinstall the game or contact customer service for further assistance.

[prime pendant]

How to contact customer care service, i tried today but there are only specific option and then they say thank you, no real man there,

[night cloak]

where emu support room ?

[barren python]

It worked tysm 😃

[shy arrow]

I have a problem... can I ask

[cyan citrus]

You may need to select one of those options according to your inquiry in order to connect to customer service representative.

[cyan citrus]

Please do so.

[shy arrow]

@cyan citrus ok..

[prime pendant]

Ok

[cyan citrus]

My pleasure! Please do come back again, should you have any further concerns.

[barren python]

You saved me the arab section of support didnt help me much as u thank you so much

[shy arrow]

when I played well this match and get top ten with 2 kills

bt problem is

[cyan citrus]

Always my pleasure, @barren python! Have a great day/night ahead!

[barren python]

Tysm

[pallid briar]

It has been archived. You may refer to the last message in #community-news.

[shy arrow]

bt my rank point not added..

[cyan citrus]

Which map were you playing?

[shy arrow]

@cyan citrus erengle

fpp

[night cloak]

Hey, why don't I have the other badges, when I was a conqueror ?

ID : 539393330

[cyan citrus]

This is not something we can help with, @shy arrow. You may need to get more kills. Ranking points depend on different factors and scenarios such as ELO system.

[shy arrow]

@cyan citrus listen... in that match there were enemies in a car and they spotted me... so i ran from the spot

i ran there with tri sitter motorcycle

and search for buggy... when i get the buggy i tap on the exit button

bt it not worked..

my team mate. also fall this kind of situation

in the same time

at last it showed me that my match was finished... and came back to lobby😑

[cyan citrus]

You may need to report that issue in #old in compliance with channel's pinned instructions, @shy arrow.

[shy arrow]

okk........ tysm

[cyan citrus]

My pleasure, @shy arrow! Please do come back, should you have any other concerns.

[sick shale]

Click on "Cycle 0" for stats of the previous seasons.

[gritty escarp]

Hello, PUBG MOBILE. I know that you very busy due to the large number of messagea. I had no problem with my account. do or use external materials and that l play clean play l make very careful to comply with the termand integrity of the game.

Iask you to solve a problem as soon as possible because l am wronged. Thankyoy, PUBG MOBILE

The account ib5480826465

The name of the account user ēōūēŪŪģ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty escarp.

[magic solstice]

Why my rank not showing in region ranking

[sick shale]

You must reach Diamond V tier.

[cedar kayak]

Hello, where are my UC 325
My ID 5167524306

I just paid from

Gamr

Game

[sick shale]

UC wasn't delivered after the purchase?

[cedar kayak]

Yes

[sick shale]

When did you make the purchase?

[cedar kayak]

Just now, about 5 minutes ago

I have check

[sick shale]

A delay may be caused from the network issues, we recommend to wait for 24 hours. There is no need to worry if you made a successful and legit payment.

[cedar kayak]

I have a receipt

[sick shale]

You may contact customer service in-game for further assistance, but it's better to wait for 24 hours first.

[cedar kayak]

All right, I'll be waiting😩

[vivid comet]

Hello how do I check my discord level?

[sick shale]

Please use #discord for questions related to this Discord server.

[rigid sphinx]

I am in kill ranking 56 as per points but showing unranked why?

[plush vapor]

Hi guys! Where can i report a stolen account?

[sick shale]

You must reach Diamond V tier.

[sick shale]

You can use the report feature in-game or contact customer service. We are unable to assist with such matters through the community

@cedar kayak Do not send such information here.

[cedar kayak]

Ok

[plush vapor]

Ok thanks

[severe kestrel]

I am facing serious lag issue since 1.6 update

My fps goes to 20 sometimes

Device Realme 7 pro (sd 720g) 6/128

[cyan citrus]

Can you try to do a routine repair of the game?

[severe kestrel]

I did, even i deleted the game and downloaded again

[quiet tendon]

Hello, @severe kestrel What frame options do you play on?

[quiet tendon]

Did you collect the rewards at the end of each season?

[night cloak]

Yes

[silk fable]

hello Can someone help me and give me a good and correct answer to the question that I have

[cyan citrus]

Please contact customer support in-game for further assistance, @night cloak.

[cyan citrus]

Please check for any possible software and system updates for your device.

[quiet tendon]

Please use #discord for such.

[celest shadow]

Thank you, I have responded to regarding this in #discord, @rare thistle. Please consider submitting a report in the aforementioned channel next time.

[quiet tendon]

@scarlet moss

[scarlet moss]

yes i m here

help me plz

[cyan citrus]

Can you still login to the game, @scarlet moss? Also, please mention the exact social media account that has been compromised.

[quiet tendon]

You should contact the ingame customer support for such inquiries, @scarlet moss .

[scarlet moss]

facebook hacked and 3rd link join hacker

i have all provef

[cyan citrus]

Can you still access the game, @scarlet moss?

[scarlet moss]

yas

[scarlet moss]

but hacker login my account

[cyan citrus]

Please contact customer support in-game and the customer support of your compromised social media account for further assistance, @scarlet moss.
https://www.facebook.com/help.

[scarlet moss]

plz unlink facebook or 3rd link

[cyan citrus]

Customer service in-game can remove the unauthorized access, @scarlet moss. Please contact them at earliest.

[scarlet moss]

i m contacting but not responding help me

my 1 year old pubg id plz help

[oblique rivet]

I was attended and I am an honest player I was waiting for my friend to play together and suddenly I was attended for 10 years 💔 I was waiting for my friend while I was in looby

Hand ID 5813235049

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique rivet.

[cyan citrus]

We can expect a delayed response due to large number of requests, @scarlet moss. Please wait patiently until they will respond to your inquiry. Please understand that we cannot help you with compromised accounts through the community in any way.

[scarlet moss]

but i have porof

[cyan citrus]

Provide that to customer service in-game, @scarlet moss.

[scarlet moss]

๛ムDɧムɧ彡
5571387433
its my pubg id

[quiet tendon]

Remember that we are only discord moderators, you should report in game and be patient.

[scarlet moss]

oky u can call pubg owener

[pallid briar]

Be advised that only the customer service in-game can help you with account related issues. If you have already contacted them, please wait patiently and refer to subpoint 5.5 in #faq, @scarlet moss.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[scarlet moss]

oky thanks

[hidden wigeon]

What is this eror?

Error

[pallid briar]

Please report the issue in #old following the instructions that are pinned to that channel.

[hidden wigeon]

Ok

[cyan citrus]

You may need to use a mobile device to redeem clan items.

[uneven oyster]

The admin Jessica said that iam banned from entring crew because i used cheat .. i swear that i didnot use any cheat .. my eamil was hacked and the thief banned the eamil 1 week during the crew challenge is on .. so please admin iam not cheating unban my account to enter crew .. thank you admin, Jessica my id 5219959346

[hidden wigeon]

Thanks for helping

[cyan citrus]

My pleasure, @hidden wigeon!

[pallid briar]

Please note that, accounts with a history of suspensions, regardless of the duration, will be permanently suspended from playing the All-talent championship. This is why you are unable to join a crew, @uneven oyster.

[ebon linden]

my pubg account was hacked please help me to recover my account

[pallid briar]

Do you still have access to your PUBG MOBILE account? If so, which log-in methods are connected?

[ebon linden]

i loged my account with my personal facebook and it is also hacked by someone and he play game on my account

[pallid briar]

You need to recover your Facebook account in that case. Please contact Facebook's customer service for further assistance in this regard:

▫️ https://www.facebook.com/help

[fossil bridge]

Sorry for disturbing the pubg support but how do you get to the epic rank in discord
Sorry for disturbing

[cyan citrus]

You will need to reach level 30 for that. Please use #discord for such inquiries in the future.

[fossil bridge]

Aight thankssss

[cyan citrus]

My pleasure, @fossil bridge!

[hexed cave]

.

[ebon linden]

I cannot recover my account so now what please help

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game, @ebon linden . Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance. Please remember that account security is your own responsibility and be more aware next time.

[ebon linden]

he hacked my facebook account and miss behave in instagram account beacuse my instagram is also linked with facebook and the instagram community disable my facebook account

[pallid briar]

Do you require any assistance?

[ebon linden]

yes

[pallid briar]

Please refer to this and contact the customer service of your relevant social media account to retrieve your login method, @ebon linden. We are unable to assist you in this regard.

[ebon linden]

Thanks

[pallid briar]

You're most welcome and goodluck.

[hexed cave]

please i need moderator now please

[pallid briar]

Please state your issue first.

[hexed cave]

I need a modrator for the pmco championship

[pallid briar]

Please contact your respective regional PMCO Discord server instead or try contacting them via the email: [e-mail]​

[pliant basin]

is this emulator support ?

[sick shale]

Emulator channels have been archived, refer to #community-news for further information.

[sinful valley]

Hello Moderators ,I'm sending this message because I have a problem with an event, in the event we are supposed to pay an outfit 1200Uc and do missions to recover these UC, the problem is that after that i paid for the outfit, the event doesn’t show up anymore, can I get some help please

[sick shale]

Do you a screenshot, or name of the event?

[sinful valley]

Yes, the Wonder Puzzle event

[pliant basin]

i've send the message in the leaderboard channel but i didn't recive the role

[sick shale]

Channels and the role have been removed..

[sinful valley]

The event

[sick shale]

What's your region?

[pliant basin]

so where i can get help for emulator's issues

[sick shale]

You may refer to forums of Gameloop:

▪︎https://www.gameloop.com

[sinful valley]

I'm Living in the Middle East

[sick shale]

Did you change your in-game region?

[split wharf]

Hey is there Alan Walker exclusive music in walker buggy which is in Alan walker crate??