questions

[night cloak]

bro my ping is 360ms in asia in lobby but when i start a match i see 72 ms or normal ping why?

[pallid briar]

The in-game latency may increase or decrease depending on the server you are connected to when you enter a match. Your latency in lobby may always not be the same as your latency in a match.

[night cloak]

Thank you brother

I was freaked that i was having problem or something

[onyx plover]

🐸

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pallid briar]

No worries! I suggest you check out which server has the best connection to your game from the basic settings. Please make sure your lobby leader is also from your preferred server.

[lavish bough]

hello.i'm having a problem with the update i update the game keeps saying updaaating downlaod list

right here and this

i would like any help

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[grave linden]

Doesn’t it shows highest rank tier from season… why only ace master. Is this new feature they added or I’m unknown!?? Ik in left icon it does but i guess in past seasons it shows highest reached tier only not you left from.

[forest saddle]

Anyone help me i cant change my region back to my country i am not getting any verification code

[heavy vortex]

You can participate in the next draw, not in this one. @night cloak

[feral forge]

It displays only your current tier.

[feral forge]

Please try again some time later or contact the in game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[kind juniper]

i need help synching my account from PUBG to Bgmi

[median jackal]

Can you elaborate the issues? What's exactly happening.

[dull swift]

Bug

[crystal marsh]

I'm trying to join a match, it says that I have Wi-Fi issues, I also restarted the router but nothing, and if I restart the game I need to install the maps again

[median jackal]

You may leave a bug report in #old, according to pinned message of that channel, @dull swift.

[sour storm]

Hello, I would like to remove the email from the game because it is hacked

[median jackal]

Please repair your game from login menu by selecting "routine repair".

[crystal marsh]

Okk

[median jackal]

Is it 3link email?

[round spear]

Game is unplayable, my device supports HDR and extreme and look at the game

[barren python]

Hi

[median jackal]

Hello! How may I help you?

[barren python]

When i try to unlink the hacker google play account the game writes to me client version error failed to unlink

[median jackal]

What's your device?

[barren python]

Ios

Apple

Iphone 7s i think

[sour storm]

Yes, only the third link to the e-mail, hacked means of communication are working, and I notice that my account is entered by e-mail

[median jackal]

Did you account get hacked?

[barren python]

Yes

And the havker libked his google play acc

[median jackal]

Unfortunately, third link unlink feature isn’t available yet.

[barren python]

Hacker linked his google play account on my pubg account

[sour storm]

I know but someone get in my account by it and try to remove my Facebook

[night cloak]

My lobby and match are both in asia But In Lobby There is a loading sign coming idk why?

[median jackal]

We can't help about account related issue. Please contact with in game customer service ASAP for future assistance.
You can use this screenshot as a example.

[barren python]

I mean whats the problem that i cant unlink his account

[median jackal]

@sour storm, refer to this message.

[median jackal]

Is that your account?

[barren python]

Yes i swear

[median jackal]

His account or your?

[night cloak]

@median jackal Bruh My Lobby And Matchmaking server is always asia.But I don't know why there is a loading sign in left down corner.When i join a match it does gets normal

Can Ya Help?

[barren python]

He linked his google play account on my pubg mobile account

[median jackal]

You mentioning his, @barren python.

[barren python]

The hacker

[umbral lava]

Help

[median jackal]

Did your recourse pack still downloading?

[median jackal]

Do you have still access on your account?

[barren python]

Yes sir i can log in through twitter and gmail

[umbral lava]

@median jackal

[sour storm]

I did that before but no solution form the game even i get them all infotmation

[night cloak]

No It's already downloaded

[crystal marsh]

Same thing 🥲

[umbral lava]

@median jackal help broh

?

Why not replying me?

[barren python]

Yes sir i can login with twitter and gmail

[median jackal]

Once your data has been transfer to another version, you no longer to play PUBGM Global English version. There is no way get back, the only one way left wich is, create a new account to play on global version or contact with in game customer service to know about your current version of that account.

[median jackal]

@barren python, referring to this message.

[umbral lava]

I invest 17 laks on my account not its scam 🙂

[median jackal]

Yes, is it solve?

[barren python]

My question that why i cant unlink the havker google play from my pubg account i have iphone i should have android to unlink the google play?

[night cloak]

@median jackal What should I do?

[median jackal]

Please leave a bug report in #old, according to pinned message of that channel.

[crystal marsh]

Nope

🥲

[median jackal]

There is no way to get back on Global English version.

[lean phoenix]

[umbral lava]

I dont even know which version scammer migrate my account

[median jackal]

Is your internet speed okay?

[umbral lava]

He cant even login my acvount
Its already 36 days

[median jackal]

Contact with in game customer service to know about current version of your account.

[crystal marsh]

Yes, I Also restarted the router

[umbral lava]

Then dindt reply 🙂

[barren python]

Plz reply

[median jackal]

Try to reinstall, make sure to delete all data of previous app.

[crystal marsh]

Wdym about the data

[median jackal]

Please wait patiently, they receive countless number of message.

[umbral lava]

Ok

[median jackal]

@barren python, read this again and contact with in game customer service ASAP.

[dusty jetty]

your game is full of bugs.... you only sell cloth and skins.....

make ping good

otherwise close your game

[crude dirge]

then why dont you create your game and play

[median jackal]

That means after uninstalling the game. Make sure all data from your previous app has been deleted too.

[median jackal]

Please leave a feedback on #old.

[crystal marsh]

Oh ok

[bright crag]

What’s this?

[stiff gull]

I went to log into my account a week ago and i get a message saying my account has migrated to a different version. I dont understand at all because ive never used another version

[median jackal]

Does anyone else have access to this account?

[lean phoenix]

Help the game does not die

[median jackal]

Where did you download the game?

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lean phoenix]

Play Store

[night cloak]

how can I report a member while they are actively trying to grief me? or is that not a thing?

maybe this isn't the place to ask

[pallid briar]

Please refer to subpoint 4.8 in #faq and see if that help.

[pallid briar]

Cases such as this should be reported via the built-in report feature.

[night cloak]

that's what I thought but I couldn't find the place to do it while I was in the game playing. maybe it's only after once you've won/lost

[pallid briar]

Sadly, I don't thing there is currently a feature that allows you to do that. Feel free to leave your feedback and suggestions in #old, @night cloak.

[night cloak]

ok, thanks

[stiff gull]

No

[pallid briar]

If your account has been migrated to another version, it can no longer be used for the global English version of PUBG MOBILE. You may download the relevant version to access your account.

[stiff gull]

Why cant it? Thats a bunch of bull ive had that account for 2 years and gave pubg so much money

[pallid briar]

Once you have migrated your account to another version, the process cannot be reversed and use it for the global English version of PUBG MOBILE. Please contact the customer service in-game for further assistance. We are unable to assist you in this regard.

[stiff gull]

But idk how it got migrated thats the problem. Glad to see pubg cares

[pallid briar]

It is possible that your account was compromised and migrated to another version. In that you may contact the customer service of the relevant version to recover your account, @stiff gull.

[misty galleon]

In the emulator we're not able to redeem anything from the clan it keeps saying that my account is guest and that I should connect it and its linked 3 different ways

[pallid briar]

Feel free to report the issue in #old.

[median jackal]

Begging is not allowed here.

[stiff gull]

Customer support told me i needed to contact the version my games on but idk what version it got migrated to. If i did i would contact them

[vagrant kraken]

I want to change my region but i stuck in Verification code please help me.

[pallid briar]

It should be stated on the last response you had received from them. Otherwise you may try asking them again. It was most likely migrated to the Indian version.

[pallid briar]

Please contact the customer service in-game for further assistance or try again later.

[vagrant kraken]

In game customer service are useless

[stiff gull]

I tried contacting the indian and china version to see where it was but no response

[pallid briar]

Unfortunately we are not affiliated with the customer service in-game and can't help you with account related issues, @vagrant kraken. Feel free to report the issue in #old.

[pallid briar]

If you have contacted them, please wait patiently or try connecting them again. We are unable to assist you with account related issues here.

[craggy leaf]

what is this PUBG, when we start game nothing is showing on screen also not working keys on emulator. its happened many times 😡

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[stark beacon]

Hello.someone is hacked my account and he linked his phone number and gmail please help me i how unlinked

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[solar nova]

How can i send screenshot plz tell me

[pallid briar]

To where exactly? Could you please elaborate?

[solar nova]

At this discord

[craggy leaf]

In the emulator we're not able to redeem anything from the clan why?? and my account is link with facebook, twitter and also gmail

[pallid briar]

You can send PUBG MOBILE related images in #media. Otherwise you need to be at least level 50 or above to have that permission. Please refer to the roles in #735483472432594994.

[solar nova]

Oh thank you so much

[pallid briar]

Feel free to report that in #old too.

[stark beacon]

Yes.how i can unlinked

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media account or login method, @stark beacon. You can use the screenshot below as an example.

[empty forum]

@lime juniper if I somehow win the in the event, u guys would try to contact me too in here right?

[median jackal]

Which event you're referring?

[empty forum]

The new event rn

RPM3

[median jackal]

They will announce winner in #events and official social media too.

[empty forum]

Ohh, that's good then. Thanks mate

There's like 11 entriee

S*

Could I enter just some of them?

[surreal lynx]

How to download highlight clips?

[median jackal]

@empty forum, btw is it in game or discord giveaway?

[empty forum]

Check #events

The newest

[storm flume]

Please do not use languages other than English, @tiny quiver. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[empty forum]

English only fam

[tiny quiver]

I need one back my account in pubg 100$

[pallid briar]

Unfortunately, I'm not sure if there is a feature that lets your do that yet.

[empty forum]

Try Medal

[surreal lynx]

🥲

[empty forum]

Want a discord link to it? But j think it's not allowed to send invitation link here

[surreal lynx]

Medal?

[empty forum]

Yes, it's a good app

There's also a pc version

[surreal lynx]

Hmm thanks

[median jackal]

Okay, you can enter the event https://bit.ly/3tM04qG with this link. The winner will be selected randomly.

[empty forum]

I already did

[empty forum]

I just read it again

[median jackal]

Has it succeeded?

[empty forum]

"enter as many as you want" means

If I enter more

It will just increase the chance of me winning

[median jackal]

@celest shadow, know about this rules. Sorry for pinging please help him.

[celest shadow]

You can only enter the giveaway once, and you can complete all the 11 objectives if you want to. The more objectives you complete, the more chances you have at winning a Royale Pass.

[empty forum]

Yea I just said that xD thanks anyway~~

[storm flume]

Please do not use languages other than English, @dusty jetty. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[light stirrup]

@celest shadow hey piston i have a problem which is i wanted to unlinked the 3rd links which was unlinked successfully but i want to add old phone number to my account again i just wanted to change the email.now at that phone number a new account is made automatically which is at level 1.i tried to delete that account but the account is linked to fb and one more social media account which i dont know how thats possible .Now when i try to link another phone number to my account code is not recieved but at old phone number code is recieved but when i try to link it says already account link.now help me to recover that phone number so that i linked to my original account back is that any way or a way to contact customer support plz give me proper steps so that i am able to contact an agent.Thnk u for reading my problem.

[weary agate]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weary agate. Remember to read through #faq before asking questions in the support channels.

[light stirrup]

@Piston hey piston i have a problem which is i wanted to unlinked the 3rd links which was unlinked successfully but i want to add old phone number to my account again i just wanted to change the email.now at that phone number a new account is made automatically which is at level 1.i tried to delete that account but the account is linked to fb and one more social media account which i dont know how thats possible .Now when i try to link another phone number to my account code is not recieved but at old phone number code is recieved but when i try to link it says already account link.now help me to recover that phone number so that i linked to my original account back is that any way or a way to contact customer support plz give me proper steps so that i am able to contact an agent.Thnk u for reading my problem.

[iron basin]

anyone facing this RP respect bug in phone or its solely related to emulator??

[pallid briar]

Please wait patiently for a response instead of repeating your inquiry, @light stirrup.

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[light stirrup]

@pallid briar

[iron basin]

😒😒

[light stirrup]

@iron basin i am emulator player and also facing this bug and bcz of this bug i got 19 minus

[night cloak]

@pallid briar how to change pan throw/attack button

[pallid briar]

Are you referring to the toggle button for throw/attack?

[night cloak]

Yes

@XZiSTENZ#5268

@pallid briar

[pallid briar]

Sadly, as far as I'm concerned, you cannot change the position for that.

[night cloak]

Bruh where can I get PUBGM privacy policy page @pallid briar

[night cloak]

Ohh..😕

@pallid briar

[pallid briar]

From this link which you can get simply by just scrolling down on the official website.
https://www.pubgmobile.com/privacy.html

[night cloak]

@pallid briar can you give some tips to secure PUBGM account?

[pallid briar]

Could you please elaborate?

[night cloak]

Bro I have my account linked to email and play games only so I am in fear that my account could be hacked because many people say that email linked accounts are hacked by Hacker so they tell that not to link it

Many people in my area got hacked even if they linked email to their account @pallid briar

Please help me

I don't want to lose my acc

[pallid briar]

I suggest change your password every once in a while, do not use the same password for multiple accounts, do not share your credentials with anyone and enable 2FA for better account safety. Please try to keep your login methods safe and secure. Rest is upto you since it is your account and your responsibility.

[night cloak]

I follow all rules except passwords

I dont change it frequently

[pallid briar]

It is optional, but you can take some steps like this to keep it more secure if you want.

[night cloak]

And when is M3 ending?

[night cloak]

Ok bruhh

Thanks

[pallid briar]

No worries. Should you require any assistance, feel free to ask here again.

[primal mauve]

Can some one help me pubg not opening and freeze here i tried deleting emulator and still have same problem

[pallid briar]

Where are you currently residing?

[primal mauve]

Egypt

[pallid briar]

Can you please try using a different internet connection?

[primal mauve]

I will try

[night cloak]

Guys so I downloaded new actualisation and uh anyone knows where and how to download metro? Can't see it anywhere

[pallid briar]

It will be available from September 28.

Can you please try using a different internet connection or a DNS and see if that helps?

May I know where are you residing?

[white canopy]

is mtcbuy trusted to buy uc with?

[clear silo]

Welcome to the bid, I need an assistant, my account is banned for a whole year without any cheating, what do you advise me? I need a direct customer

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clear silo.

[white canopy]

did mods dissappear?

[pallid briar]

We only recommend your purchase UC via in-game or through the official website, which is:
• https://pubgmobile.com/pay

[white canopy]

but is mtc legit?

[pallid briar]

Any other methods/websites are are not recommended since they are not officially. To simply put it, they are not.

[white canopy]

midas buy doesn't work for me so doesn't ingame but

buy*

only mtc left

bruh

mtc is literally midas buy

[pallid briar]

Please refer to subpoint 4.8 in #faq for further assistance. Hopefully that works.

[night cloak]

Ok thanks man

[fast night]

Why unranked

[vague smelt]

Hello Pubg Mobile
I'm having quite a lot d-sync it's been like a week now, even before update came.
My ping is good but still d-sync keep happening. Like I'm teleporting back when I was 2 or 3 seconds ago.
My iD: 5129903112
Country: Nepal
Device: Redmi note 8

I can also provide you videos of my gameplay of being d-sync

Network Type : WiFi

[bright crag]

So many headshots and didnt die

Didn’t even headshot me and I died instantly

Don’t say it’s this desync bs

[median jackal]

You are in bronze IV, you need more points to reach top 500.

[fast night]

But why not showing in percentage

[median jackal]

You have to reach gold above.

[bright crag]

This damage in pubg is worse than fortnite bro

[median jackal]

What's your graphics?

[bright imp]

put the normal game like 1.5 where the weapons if it has damage. And another thing there are hackers mamas than in the old update 🤡

[median jackal]

Please leave a feedback in #old, according pinned message of that channel.

[undone hazel]

When I was Enter the game then this headpin again and again pleas fix this glitch

[median jackal]

Unfortunately, i Don't know about it. Let someone's else answer it.

[rigid sphinx]

we need a solution...its happening again and again

[median jackal]

Please leave a bug report in #old, according to pinned message of that channel.

[undone hazel]

i also need solution bro

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

Otherwise, you can report the bug in #old and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[pallid briar]

Please report the issue in #old following the instructions that are pinned to that channel.

[primal mauve]

hello can some one help me to log out from a fb account from pubg i want to enable 90 fps but i cant because logging in with facebook i want to get revoked

[pallid briar]

Could you please elaborate your issue?

[primal mauve]

i want to log out from fb

but every time i press fb i log in i want to use another account

[elder agate]

error code: 70254639
help me i can't login

[pallid briar]

Can you please try repairing your game and see if that helps?

[primal mauve]

i tried

[vague smelt]

Smooth and High

[primal mauve]

but still log in the same account

[vague smelt]

And I've been playing it like for a year now

[pallid briar]

Which social media account are you trying to login with?

[primal mauve]

fb

[median jackal]

The enemies have better fps then yours. That's why. It's not the game problem.

[pallid briar]

Could you please provide a translation or an English screenshot?

[pallid briar]

Can you please try logging out of your Facebook application and the web browser before trying to log in again?

[bright imp]

Where do I report telegram hacks channels?

[pallid briar]

You can report Telegram groups through http://cheat-collect.pubgm.cc

[vague smelt]

That's not the problem

If that's the case

[elder agate]

unknown error please restart your device and try again
error code :70254639
It says so

[vague smelt]

Then why am I getting teleported where I was like 2 or 3 seconds ago

[pallid briar]

Where are you currently residing?

[median jackal]

Please check your Internet speed.

[vague smelt]

It's all good

My game runs around 80 ms ping

[elder agate]

Turkey

[vague smelt]

In my case it was before update

[pallid briar]

Can you please try using a different internet connection or a DNS and see if that helps? You may refer to subpoint 4.3 in #faq for further assistance.

[median jackal]

Please leave a bug report in #old about this teleport issue. According to pinned message of that channel, @night cloak, @vague smelt.

Then please wait patiently.

[elder agate]

@pallid briarokey

@pallid briarthankyou

[bright imp]

I don't understand what I have to do and I don't know much English

[midnight isle]

Gimme your bobux

[vague smelt]

And where can I join 100k UC contest

[pallid briar]

Click on the link, select the options that are relevant and report from there on. You can simply use Google to translate.

[bright imp]

Does not translate it. Here I will leave the channels

[pallid briar]

I'm unaware which event you are exactly referring to. You can try looking for more information in #events.

[pallid briar]

Please report them using the link given above. It should be pretty self-explanatory. Just select the options properly.

@celest shadow another one.

[supple hatch]

I received a game patch today early morning, please let us know the update log. Thanks!

[median jackal]

Can you provide a screenshot of the patch?

[bright crag]

Good job pubg

It bounced off the stairs and it should’ve only knocked me

My teammate was on the other side

It killed him to

The Molotov I threw arrow was pointing outside but it hit inside

1.6 pog!!

[jagged kelp]

Please I,M accaount india version please transfer mee accaounts to global please

[primal fox]

Today I got two banned both 10 min is there something wrong!! Is it same last year random banned??

[night cloak]

This is not possible.

[heavy vortex]

You can find it in the game itself from events (from lobby) > click on notice.

[night cloak]

Hello, ive been having this issue a lot recently where i have my shooting button and under it i have my crouch button, but whenever i click the upper half of crouch it shoots, i even moved the shoot button more forward up, theres even an empty space between them, but i still have the same issue, i reset my settings twice now and still cant find a way to fix this

[jagged kelp]

Hello dear pubg mobile officials, my account has been in the india version for about 2 months and I couldn't move my account to the global in any way, please take this job, thousands of people like me are like this, it takes 15 minutes to solve this problem, but you don't want to deal with it. you will lose a lot of players we want our right pubg mobile regards

[pallid briar]

Can you please try repairing your game and see if that helps?

[pallid briar]

Once you have migrated your account to another version, the process cannot be reversed and use it for the global English version of PUBG MOBILE. We are unable to assist you in this regard. You can still access your account using the relevant version or create a new account.

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @primal fox.

[jagged kelp]

but you used to bring form to vietnam version when there was a wrong server change, is it hard to do the same thing again, we have 3 years of effort here, we invested a lot of money, please help your players, give it a chance again, don't be unfair: I'm a season player and there are a lot of things since the season I entered royal pass lar full what should i do i am desperate sorry if it goes like this we will pass pubg new state with 1000k group regards Pubg mobile

[supple hatch]

I found it. Thanks a lot. ♥

[feral forge]

The Vietnamese version is only meant for players who are currently residing in Vietnam, and if you do not reside in the said region, we do not recommend downloading and transferring your account to a different version which it is not meant for your region, however, once you have logged into the Vietnamese version, you can no longer play or transfer your account data back to the global version. This is a restriction from the Vietnamese government, neither the in-game customer service nor the developers can do anything about it.

[night cloak]

Hello

Can u fix this?

[night cloak]

May I ask what “this” is?

Video no Niks

[night cloak]

Are you referring to way the you’re walking?

No but Can you Fix it to normally

Im from Latvia 🇱🇻 and my English is so Bad sorry for that

[night cloak]

To fix the way you’re walking the only current way I am aware of too temporarily fix this bug is to go prone and stand back up. You may use this method as a fix. Please report this in #old to make the team aware of the issue.

[bright crag]

Is it possible to give a friend prime ?

[night cloak]

I don’t believe so, no.

[bright crag]

Oh

Can I get banned if I log in their account

And buy it

[night cloak]

Their account can be banned as sharing account is against terms of service.

[bright crag]

But youtubers go on accounts all the time

[night cloak]

Just because someone else did it doesn’t make it right. You may refer to #735483472432594994 subpoint 8.2to view PUBG MOBILES Terms of service.

[bright crag]

But I’m sure those youtubers would be banned if they did it

Like seven and Levi no

They have. A lot of subs and I’m pretty sure pubg knows about them

[night cloak]

Every game hacker...pubg pls fix this is so toxic and no skill😢

My account took a band of seven days of unfairness, and it should be opened today

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

There are way too many ... Full skins main accounts shooting me trought grass while im behinde the ground lvl 50m distance like its so obvious and still nobody ban

[regal coral]

Help

[twilit jay]

What can I do if someone bought the royale pass with out permission and used card?

[regal coral]

they added a link to my account can you help please

[humble galleon]

Hello I found a issue in Asia server my ping is 90-100 ms but 50% of my games my ping is 180ms is not my internet issue because while my ping is 180ms and enter a game from other device ping will be 90ms ( same internet ) ? please help . Device : Gameloop ---- Country : Australia ---- Internet :WI-FI ID: 5157109705

[night cloak]

Can you still access your PUBG MOBILE account?

[night cloak]

Unfortunately forcing a refund in-game can result in account bans or putting your account in debt. In the future kindly keep your card safe and ensure you’re the only one with access.

[night cloak]

Should you require assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

Any mood here

Kindly state your issue, @night cloak.

Pubg don’t sent me a code for change region

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

Not working your instructions

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[regal coral]

@night cloak yes i can access it but another link has been added

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[misty gate]

Noob

[night cloak]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[misty gate]

😂 I don't understand you

[sage dirge]

MY MOUSE IS GETTING LOCKED WHEN I SCOPE ONCE I PEEK NEAR THE WALL TO USE MORE ADVANTAGE OF THE TPP

[night cloak]

Move channels if you do not require assistance for PUBG MOBILE.

[sick shale]

Please move to #chat channel if you don't require assistance regarding PUBG MOBILE.

[humble galleon]

@night cloak This issue is not from gameloop it's from Asia server for Emulator players only.

[night cloak]

Should you require assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

If it’s for emulator players only then it’ll be a emulator issue. Feel free to report the issue in #old.

[humble galleon]

@night cloak It's not from gameloop .It's from pubg mobile server.

[night cloak]

Kindly report the issue in #old, then.

hheeellllpp

[night cloak]

How can I be of help today?

[night cloak]

.

ok

i don't speak English

[sick shale]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

?????

[sick shale]

You can use your native language in the regional communities. Only English is allowed here

[night cloak]

ok I'll try

[humble galleon]

@night cloak no one answer or help me I posted many times.

[night cloak]

ok thanks ❤️

You should not expect an answer in the #old channel, @humble galleon. This channel is indeed for the community of PUBG MOBILE to make the community team aware of on going issues or for users to tell them what they’re enjoying to try their best at keeping the community happy.

[humble galleon]

@night cloak Thank you .

[night cloak]

I have a problem because I changed the server by mistake, I was in Europe, I put the KRJP server in place.

i haven't read that it only changes in 60 days

[feral forge]

Your only option is to wait for the cooldown to end before you can change your server again.

[night cloak]

if now my friend is on a European server for example, can I be on that server or have problems with MS or not

[granite aurora]

Help me

Pleasr

Please

[feral forge]

Yes, you can play with your friend with EU as their server, you will get lower ms, but your result will count towards KRJP server.

[feral forge]

Hello, could you please provide us a screenshot and elaborate your issue?

[night cloak]

So if I played solo now, it would be 232 ms for me, and with my friend it would be, for example, 60 ms if I figured it out well.

[feral forge]

Yes, correct

[granite aurora]

Okey @feral forge 1 minute

[feral forge]

Sure, take your time.

[night cloak]

Thank you very much kind❤️

[broken folio]

hello

I have an issue

[feral forge]

Hello, feel free to state your issue here, @broken folio.

[broken folio]

So I changed my server by mistake, and i wanna change it.

[feral forge]

Your only option is to wait for the cooldown before you can change your server again, there is no other way.

[broken folio]

all my games in a new server make me playing with low level players

[viral nymph]

When will the infection mode come back?

[broken folio]

great solution

lol

you disappointed me

[feral forge]

You may refer to PUBG MOBILE’s official social media page for more information in this regard.

[blazing prism]

@feral forge r u listening to #pubg-mobile

[feral forge]

Your server simply cannot be changed without your authorization, and it is clearly written that server can only be changed once every 60 days, therefore, once you have decided and confirmed to make these changes to your account, your only option is to wait now, @broken folio.

[viral nymph]

I don't get any response in the social media page

[broken folio]

how i can reach pubg customer service?

[feral forge]

You can check out their post.

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions in this regard.

[broken folio]

there is a solution in customer service on the game but it didn't works

[feral forge]

What do you mean by that?

[broken folio]

dunno how to explain, any way do you have any suggestions?

[feral forge]

Suggestions regarding?

[broken folio]

switching server

[feral forge]

There is no other solution than waiting for the 60 days cooldown to end. However, you can join your friends who has your preferred server selected, so you can play in the respective server for lower ping, but your match result will be counted towards your current server.

[broken folio]

i don't have friends

how can I contact pubg customer service?

[feral forge]

As far as I know, no.

[feral forge]

I have already responded to you earlier.

You may refer to subpoint 5.4 in #faq for further instructions in this regard.

[broken folio]

no answers there

i;m gonna die

[feral forge]

What is the issue that you are contacting them for, @broken folio?

[rugged topaz]

Hello, can someone help me, I think my account has been hacked

[cyan citrus]

Hello! That is unfortunate that your account has been compromised, @rugged topaz. May I ask if you can still access the game and please mention the exact social media account that has been compromised.

[rugged topaz]

I can access the gmail linked to the account

interconnection

I tried to resend the code but it doesn't come

[cyan citrus]

Which social media account has been compromised, @rugged topaz?

[rugged topaz]

interconnection

third link

Via email and password

[cyan citrus]

Have you tried to reset the password for your email address linked, @rugged topaz?

[rugged topaz]

I tried

But the code did not arrive

in login

Reset password does not appear

[cyan citrus]

Please contact customer support in-game to remove the unauthorized access from your account, @rugged topaz.

[rugged topaz]

I tried and it didn't help either

[cyan citrus]

Please understand that customer service receives an enormous number of requests that may cause a delayed response, @rugged topaz. Your patience is highly appreciated in this regard.

[rugged topaz]

Can I send a screenshot to you via private message for the problem?

[cyan citrus]

That is not necessary, @rugged topaz. You can send it to customer service instead.

[rugged topaz]

Give me a mail for customer service

Or how do I contact them?

[cyan citrus]

[e-mail]. Please be advised that email is only usable for general queries and cheater reports. You should only contact customer service in-game for account related issues, @rugged topaz.

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions.

[gray bluff]

Hi is there any way to change servers back before the 60 day time limit?

[cyan citrus]

No, there isn't. You will need to wait until the cool down has been reset, @gray bluff.

[gray bluff]

Oh

[bright imp]

What have they done to the game? I played at 60fps and now I play at 20 FPS

[feral forge]

Feel free to submit a report regarding the issue in #old and follow the channel’s pinned instructions

[fossil bridge]

Hey how come my ms and everything is good but still this shows up when trying the graphics to hd and hdr

[livid gazelle]

Hacker

[cyan citrus]

You may need to wait for a while to start the download. If the issue persists, then please do routine repair of the game.

[cyan citrus]

Can you please mention your device?

[cyan citrus]

Can you please elaborate?

[round spear]

Im not getting the verification code

[bright imp]

I play with a Xiaomi note 8 60fps

[cyan citrus]

Please contact customer support in-game for further assistance regarding this matter.

[cyan citrus]

What is highest FPS option available through graphic settings in-game?

[bright imp]

Before it let me put HD and now it does not let me put it

[cyan citrus]

Have you tried to do a routine repair of the game, @bright imp?

[bright imp]

Yes and also and remove and install again and it does not work

[cyan citrus]

Can you check for any software and system updates for your device, @bright imp?

[ripe garden]

my pubg got hacked, please how can i recover, i need help

[bright imp]

My phone is fully up to date, it's the game update that hurt everything :(

[cyan citrus]

In that case, you will need to submit a report of the issue in #old as mentioned earlier.

We don't give Royale Passes for free. You can participate in ongoing event through #events.

[ripe garden]

my id got banned, before it got banned it showed logged in from different location

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ripe garden.

[foggy siren]

I have problem with my server
I mistakenly changed my server
Now I am facing high ping and cross country lobby.
Please change my server back to Middle East

[cyan citrus]

You cannot change your server until the cool down has been reset, @foggy siren. Your only option is to wait patiently.

[foggy siren]

But my rank 😐

[cyan citrus]

Unfortunately, there is no other way.

[foggy siren]

Ok

[young nexus]

@polar marsh please help

My account is hacked

And hacker is getting my account banned continuously

[jagged rapids]

are they still working on survive till dawn and the other modes that arent out

[cyan citrus]

The relevant modes will be back soon, @jagged rapids.

[potent pawn]

@polar marsh I'm having the same issue as @young nexus they just got in yesterday, currently I'm banned for a day. I planned to remove fb link but support says takes 7 days and if logged in again it will cancel unlink. I'm very certain if I don't get fb off it they will get me banned again. Need help please!

[night cloak]

Did the m16 get buffed?

[feral forge]

No information in this regard, @night cloak.

[night cloak]

Top 500 player will get conqueror ?

At night right?

[cyan citrus]

Around 00:20 UTC, yes.

[night cloak]

I checked top 100 but no one got conqueror

[cyan citrus]

What is your server, @night cloak?

[night cloak]

Middle east

[cyan citrus]

Is that duo ranking?

[feral forge]

Top 500 players at the Ace tier or higher will be promoted to Conqueror at 00:20 UTC everyday.

[night cloak]

Solo

[cyan citrus]

There are multiple players who have reached the conqueror, @night cloak. You may need to check again.

[night cloak]

Ohk

[cyan citrus]

They will need to reach Ace and be top 500 as explained by Nadia.

[night cloak]

Ok thanks

[cyan citrus]

My pleasure, @night cloak!

[autumn pebble]

@night cloak please change my country/region

[feral forge]

You can change your country/region via your in-game basic settings. What does it concern, @autumn pebble?

[autumn pebble]

Option not available @feral forge

[feral forge]

Could you please provide us a screenshot, @autumn pebble?

[autumn pebble]

Ok

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[autumn pebble]

WTH there is no way ?

[feral forge]

No, there is no other way due to this law.

[autumn pebble]

😫

What is Transfer Data outside of EEA

[feral forge]

If you accept, then nothing would happen. If you disagree, it will prompt you to delete your account.

[autumn pebble]

But I have touched

[unborn turtle]

How can i report a teamer? I got video recording as proof

(Already did in game)

[cyan citrus]

Such behavior should be reported through in-game report feature, @unborn turtle.

[unborn turtle]

Oh i already did that, thanks btw

[cyan citrus]

My pleasure, @unborn turtle!

[autumn pebble]

@cyan citrus I wanted bhola record voice pack please

[cyan citrus]

That is a regional event, @autumn pebble. If your in-game region is Pakistan, you will have a chance receive the reward.

[unborn turtle]

You have to login for 20 days in order to redeem the voice pack

[autumn pebble]

But I can't @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @potent pawn and @young nexus.

[feral forge]

This is not something that we can assist you here, @autumn pebble.

[young nexus]

Hello guys

My account got hacked and hacker is getting it banned continuously

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @young nexus.

[young nexus]

That doesnt helppppppp

They are saying wait for it to be unbanned

[green mantle]

Unlinking acc reset after update ??

Yesterday it got reset after sanhok flora menance update

[cyan citrus]

Are you facing any issue while initializing the removal of account, @green mantle?

[warped pagoda]

When is vikendi coming back?

[sick shale]

October 8.

[storm flume]

Please do not use languages other than English, @glad copper. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quick pewter]

can u still send re name cards to friends

[cyan citrus]

No, that is not possible.

[modest osprey]

It appears when i try to join in my account

I can't join in

[feral forge]

For account related issues, please contact the in-game customer service for further assistance in this regard. However, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[cyan citrus]

It is possible that your account has been migrated to another version. In that case, you will not be able to use again in the global version. Contact customer service in-game for further assistanc.

[green mantle]

Yess help me

[cyan citrus]

Can you please share a screenshot or mention the possible error you're facing, @green mantle?

[green mantle]

I cant because as i say it automatically get reset when update comes

It was on unlinking process and it got auto reset after sanhok update came

For now it says unlinking but my quiery is will it get reset after any new update or is it fixed now

[young nexus]

Im ready to wait for it to get unbanned, its just 1 week i can wait but the problem is as soon as it get unbanned i want to check and see whether the hacker has linked their account and i want to unlink and link to another social media but before i can do that it gets logged in from another location then gets banned again that also for a longer duration than the previous one

[feral forge]

Please know that we are unable to assist players with account related issues here on Discord, @young nexus.

[cyan citrus]

Can you try to do a routine repair of the game?

[green mantle]

Yes i did yesterday

[modest osprey]

So where can i find that version?

[cyan citrus]

You may need to initialize another removal for your account.

[cyan citrus]

Contact customer service in-game for further assistance.

[young nexus]

This is not the first place i have tried to get support, actually this is the last option, my question is where and from whom can i get real assistance which is not automated, please dont tell me this popular game which is earning so much because of ppl like us who spend money on it cant even get me connect to a support personnel

[young nexus]

The only stupid thing i have done till now is to spend this much money on this stupid game which cannot even give me a chance to speak or chat with a human customer support from pubg

[modest osprey]

They ask me to contact the customer service of that version but i don't know

Which version is that one

[cyan citrus]

As you cannot transfer your account to another version most recently than BGMI, you may start with that version.

[modest osprey]

BGMI okay then

[feral forge]

You will have to answer the FAQ bot’s question correctly in order for it to redirect you to a real support agent.

[young nexus]

I did , it since they cant help me since it is banned

[cyan citrus]

It is your own responsibility to safeguard your login credentials. If your account is currently suspended, then neither you nor any unauthorized person can access your account. From that point, there is no point for the customer service in-game to help you in any way. You may contact the relevant customer service of the social media account in question.

[young nexus]

I know its my responsibility, but now the hacker must have already linked their account to my account, so no use of contacting facebook, isnt there any way pubg can decrease the ban period or just allow me to unlink old linked accounts and link new account.

Because even when it gets unbanned after a week, before i can unlink, the hacker gets my account banned 😦

Again

[cyan citrus]

No, the suspension period will stay as it is depending on the severity of the violation. As we have already answered you multiple times, you can now move to a discussion channel instead.

[young nexus]

Sad story

[sand loom]

Muted for a week nice

Who at pubg thought report button was good idea

[cyan citrus]

You should avoid having abusive or inappropriate language through both voice and text channels to avoid such penalties in the future, @sand loom.

[sand loom]

Inviting people to pecado 👍

[exotic axle]

Any information about the next gun lab ?

[cyan citrus]

Not yet, @exotic axle.

[exotic axle]

Ok

[faint jolt]

@cyan citrus if I did the die 50 times while your friend is offline, hide mission and completed q5 of it becuz i was sleepy

And if I continue does that still count from 15 or I should start from 1st

[cyan citrus]

Are you referring to ''Poor Connection'' achievement, @faint jolt?

[faint jolt]

No

My connection is fine rn

Its an achievement

Here

[cyan citrus]

Can you mention the title of that achievement, @faint jolt?

[faint jolt]

Oh ye itz poor connectin

My bad

[cyan citrus]

That should start from 15.

[faint jolt]

Oh what if I played a match already tho

[heavy vortex]

It won't restart.

[faint jolt]

Thank god

[cyan citrus]

You can provide your feedback regarding PUBG MOBILE through #old, @jagged rapids.

[lean phoenix]

Hello, is there a use for G-Fix Bin?

[celest shadow]

Can you please elaborate what this is or provide a screenshot?

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @lean phoenix.

[lean phoenix]

Thank You

[gaunt moat]

Anyone else has this problem? I have completed all the requirements including fb linked account but it still shows up

[cyan citrus]

You cannot send any popularity gift to any players until you meet the requirements as mentioned in that notice, @gaunt moat.

[gaunt moat]

Already said i have completed them or i wouldnt be here asking , please read

[cyan citrus]

You will need to spend 15 minutes in the battle, @gaunt moat.

[gaunt moat]

I spent more than 15 minutes

Again, i completed everything

Indont usually have this problem

[cyan citrus]

Try to do a routine repair of the game or contact customer service in-game for further assistance, @gaunt moat.

[cursive pulsar]

I killed 4 enemies in total but only 2 counted. Game is not recording my match stats properly. In This video you can see that my Total Damage at result screen is much more than Sum of individual weapon damage.

[gaunt moat]

Maybe a mod will say something helpful dont worry yourself @cyan citrus

[cyan citrus]

Please report the issue in #old in compliance with channel's pinned instructions.

[cursive pulsar]

I hate it when these stupid bugs appears

[celest shadow]

Please make sure that you spend 15 minutes in Classic mode and that your account is level 25 or above.

[rugged anchor]

hello recently i have ranking in solo's mode. I see that the section "life restored" is at -560.8 when if I have taken damage and even recover from damage in each encounter, I usually have Ss + or SSS in almost all my games. Why is this happening ?. Greetings

[night cloak]

Huh?

@celest shadow someone abusing

Bad words

[celest shadow]

Please do not use inappropriate or blacklisted words in the world chat.

[night cloak]

Yes

It's a rule

[dim sonnet]

Bruh

[cursive pulsar]

will i get my lost stats back?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rugged anchor. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Has pubg is a friendly game

For all 13 to all ages

[median jackal]

Please leave a feedback in #old. According to pinned of that channel.

[night cloak]

Huh

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

Ok

[dim sonnet]

@cursive pulsar bruh it was in the game

[cursive pulsar]

wdym?

[kindred bison]

What are the reqs to get inviligator access in ban pan system?

What are the reqs to get inviligator access?

[celest shadow]

Please refer to this message for further information:

#questions message

[cyan citrus]

You can contact customer service for that.

[dim sonnet]

@cursive pulsar they muted me for saying the f-word in the game and they kick me out the game

isnt this the support channel

[cyan citrus]

You have already been answered here, @dim sonnet.

[dim sonnet]

I always say it when I don’t use my mic

Bye ☹️

[gaunt moat]

I did all that or I wouldn’t be asking here! Do you guys not read?

Wait classic mode?

Since when

[celest shadow]

The 15 minutes should be completed in Classic mode only.

[gaunt moat]

It wasnt like this before

[celest shadow]

It has always been Classic mode.

[gaunt moat]

No dude trust me i never play classic

And I could send until this last update

[night cloak]

How to fix this issue?@celest shadow

Parameter error-1

[celest shadow]

Please contact the customer service in-game for further assistance with this.

[night cloak]

But its useless

I tried but answer are useless

[celest shadow]

We are unfortunately unable to assist you with account related issues through the community.

As far as I know, 15 minutes of Classic mode should do it, @gaunt moat. Playing team deathmatches will not fulfill the gift requirement.

[median jackal]

@night cloak, you may join your regional discord server and check thier pinned of thier support channel.

[night cloak]

They said they can't help me with this issue...

[median jackal]

Yeah, please check thier pinned message of support channel.

[night cloak]

I want regional title thats why iam trying to change my region/county...not for the voice pack

[median jackal]

Well, try again after few days. You may leave a bug report in #old about this issue, according to pinned message of that channel.

[steady crescent]

I've contacted support in-game about this multiple times, but to no avail. Why is my account restricted from buying UC? error 1138

[mortal halo]

Hello there. I need help. Before the last update, there was one upgrade material left in the inventory. It disappeared after the update. How can I bring it back? #questions

[storm flume]

Please contact the customer service for further assistance, @mortal halo.

[mortal halo]

How can I contact customer service?

[forest saddle]

Hey i cant my region back to mu country i am not getting any verification code

[gaunt moat]

You were right, but this wasn’t the case before it’s just how it is now 👍

[median jackal]

Please contact with in-game customer service from r future assistance. We unable to help you with any account related issue.

[distant oar]

are these hacks
hes moving way to fast for someone in prone

[median jackal]

Please refer to subpoint 5.4 of #faq channel and contact the customer service for further assistance.

[median jackal]

Yes he is.
Unfortunately, we're not provide support for BGMI, we're just provide support for PUBGM Global English version. You may join BGMI server for future assistance.

[median jackal]

Please contact with in game customer service for future assistance in this regard. We're unable to help you with any account related issue.

[distant oar]

OHH YEAAAA

thats why theres no cringe indian asking my gender here

ight gotchu thanks

[gritty glade]

Conqueror frame of C1S1 & C1S2 has been updated?

[median jackal]

Yes. Conquer frame are updated on 1.6 version.

[drowsy nexus]

@median jackal i got GAC logins from pubg in emails but when i login to GAC app it says login or password incorrect

Tomorrow i have pmco matches

[median jackal]

Please check your mail carefully and try again.

[grim mauve]

I’ve been having a extremely poor time with PUBG battle royal recently, as I just came back after a year, and i seem to be forced to only play TPP mode in order to find a match. Every time I’ve played, I lose against player with skills beyond my league. Any way to fix my matchmaking?

As an example on how bad it’s gotten:
Enemy players who are able to shoot full-auto with the M4 to snipe players from 200m.

I can’t even compete on the slightest

@median jackal is there a way to somehow get my matchmaking fixed?

[drowsy nexus]

@median jackal please help me out i have been trying it for 2 days all my teammates have the access toh the GAC except me

It says username or password incorrect

I don't have enough time

[rigid sphinx]

played 15matches..did not got rp respect glitch...looks like its fixed now

[hard stirrup]

where is my prone button?
Help me

[heavy vortex]

You might have enabled the option to hold to prone which is a new feature from basic settings. @hard stirrup

Disable it and it'll come back.

[drowsy nexus]

@heavy vortex

[drowsy nexus]

@heavy vortex

[fleet niche]

When you guys gonna do something about Chinese people and those programs they use to have a ping of 10?

In North america?

2 bullets and you are dead

Not trying to be racist but they have their own server

[dusky tusk]

Guya i need help

My account was ban 10 yeas for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky tusk.

[drowsy nexus]

Hello

Can someone help me out

@median jackal @polar marsh @heavy vortex @

[quick bane]

Hello i want to change my region fron united kingdom to pakistan but i can't receive verification code on my phone plz help me to chnge my region

[drowsy nexus]

I have stated it several times no repaonse by the admins

[drowsy nexus]

@cyan citrus

[cyan citrus]

Please contact customer support for further assistance.

[drowsy nexus]

Hello @cyan citrus @median jackal i got GAC logins from pubg in emails but when i login to GAC app it says login or password incorrect

[quick bane]

How to contact i have no idea what to do

[cyan citrus]

You may refer to #faq sub point 5.4 for further information.

[gusty falcon]

plz bring an option to change 3rd mail or mobile number

[pallid briar]

Feel free to leave your feedback in #old.

[drowsy nexus]

@cyan citrus you guys are just ignoring my messages

And down there on the emails it says contact our discord server if you have any problem

Is this what you guys are helping uss??????

[storm flume]

Please do not use languages other than English, @opal tree. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

We volunteers here providing community support for PUBG MOBILE are unable to assist players with account related issues, @drowsy nexus.

[drowsy nexus]

Then what should we do ?

It was sent by pubg

And if we email them they never reply @feral forge

Can you suggest me a way @feral forge

[feral forge]

The e-mail is only meant for general inquires, for account related issues please contact the in-game customer service for further assistance in this regard.

On a side note, may I know which e-mail are you referring to, @drowsy nexus?

[opal tree]

In short, there was a bug. I went into the skating rink - and there are stupidly no control buttons, except for the joystick, to run. Because of this, knsh, leaked. Where to apply? https://youtu.be/X9pjgAdVwyo

[dapper orchid]

Please help me to change region

[heavy vortex]

This mail. @feral forge

You can change it from basic settings in game. @dapper orchid

[feral forge]

Please try to perform a routine repair from the login menu of the game.

[opal tree]

Ok

[warm wren]

You are playing for which region?

[drowsy nexus]

HTM

[drowsy nexus]

What if our own name that we registered works as username is it okay ? @warm wren

[dapper orchid]

How can I change my region I am getting problem to change region can anyone help me

[drowsy nexus]

Cause i tried and it worked @warm wren

[night cloak]

You can change it from basic settings in game. @dapper orchid

[drowsy nexus]

The game id wasnt working

[dapper orchid]

Yeah I can but sometimes I don't get verification and whenever I am getting that number and put in the blank than it shows me parameter error

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[warm wren]

It should be with game ID, thank you for bringing this issue forward. Will report it to get it fixed. Is there any other issues?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @potent aurora. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[main reef]

can yall shut down a grp trying to sell hacks?

and the thing is it is only 30 dollars

:/

and there are abt 50 k people in it

[pallid briar]

Please report in via this link:
https://bit.ly/3soBavK.

[night cloak]

Any mood here

[pallid briar]

Please state your issue first.

[night cloak]

How to get pubg partner title

[pallid briar]

You may refer to this pinned message, @night cloak:
#questions message

[night cloak]

Change my region don’t sent verification code pls help

[cyan citrus]

Contact customer service in-game for further assistance, @night cloak.

[night cloak]

Not working

[harsh quest]

How to report cheater players?

Where can i report it?

In dc?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @harsh quest. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[harsh quest]

No

Not that

I want report the community

In facebook

So many user cheat in that group

[cyan citrus]

Not something we can help with through the community. You may report it through #old.

[cyan citrus]

https://bit.ly/3soBavK.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @harsh quest.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[harsh quest]

I cant send it

[cyan citrus]

Please only write the highlighted part given in the image.

[night cloak]

Hello is using a tool that boosts your fps bannable?

[night cloak]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE’s terms of service and will result in an account suspension.

[kind canyon]

Good afternoon, guys, can you somehow unblock your account through support?

[night cloak]

You’ve been banned in-game?

[kind canyon]

Yes, the game was banned

[night cloak]

@celest shadow

[thin heath]

Hi guys,
I hope you are doing well!
can anyone direct me to where I can find APIs documentations for Pubg mobile if its available?!

[celest shadow]

This is not publicly available.

[thin heath]

So is there a contact to get access or not?

[celest shadow]

No.

[thin heath]

thanks

[inland stump]

Anyone getting RP respect while playing match. It ruined total match.it irritating continuesly

[cyan citrus]

That is a known issue, @inland stump. Please report the issue in #old in compliance with channel's pinned instructions.

[magic solstice]

Server krjp fix it take to much time to start a match

[pallid briar]

Matchmaking can take some time if there are not enough players online playing that mode/perspective at that specific time. The match cannot start if enough players don't join in. You may try playing a different game mode and perspective for now or try again later on when there are more players active, @magic solstice.

[magic solstice]

I select all maps still can't find match 😩

It's been 5 min matching

[pallid briar]

It seems like not enough players are playing the game mode you are trying to play on your server currently which is why it's taking time. You might try changing it to Duo or Squads game mode and see if you get a match faster.

[cyan citrus]

Where do you reside, @magic solstice?

[magic solstice]

@cyan citrus India

I'm pushing rank in solo krjp

[cyan citrus]

The KR/JP server is mainly for Korea and Japan players, @magic solstice. Since it has very less players based activity, you should switch to your own regional server that is Asia. Especially if you would like to play solo mode.

[magic solstice]

Hmm but than my rank reset

[cyan citrus]

Correct, @magic solstice. Not something we can help with, unfortunately.

[magic solstice]

Finally find a match ok bye

[cyan citrus]

See you later, @magic solstice. Have a great day ahead!

[night cloak]

Is this fps tool bannable or is there a fps tool from tencent?

[cyan citrus]

Any third-party applications that can interfere with the game is a violation of terms of service and will result in an account suspension, @night cloak.

[night cloak]

So this is bannable?

[cyan citrus]

Correct, @night cloak.

[night cloak]

Okay thanks

[cyan citrus]

My pleasure, @night cloak!

[low haven]

I used fps tools for like 4 months and nothing happened

[cyan citrus]

Please avoid misleading other users, @low haven.

[low haven]

K

[pallid briar]

Nothing happened doesn't mean it can be used, it still is a violation of the terms of service and will eventually result in an account suspension. So please avoid doing so or provoking others to do such, @low haven.

[low haven]

I did not said that he should use fps tools

[pallid briar]

Still it could be misleading as Bunk said.

[loud panther]

I restore more than 2500 health but doesn't count in 1800 health restore hidden achievement
I need help

[rugged anchor]

hello recently i have ranking in solo's mode. I see that the section "life restored" is at -560.8 when if I have taken damage and even recover from damage in each encounter, I usually have Ss + or SSS in almost all my games and the number increased If get A or A+ Classification . Why is this happening ? . Greetings

Video Here : https://youtu.be/EjY0OHuTG08

*Device: Samsung Galaxy S9
*ID: 554879448
*Region : North America / Mexico
*Connection : WIFI

[feral forge]

Were you playing in the event mode Flora Menace, @rugged anchor?

[rugged anchor]

Yes

[magic solstice]

It's been 10 min still can't find match

[feral forge]

Did you participate in the battle on the Cell Matrix, that the spaceship bought you to there?

[feral forge]

Match making duration depends on how many players are currently matching/playing, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual. Please know that there is nothing that we can do to help in this regard.

[rugged anchor]

Yes, the current event have to do with the inconvenience I have?

[lunar ivy]

I m facing issues ( your account deta has been migrated into an other version ) how to solve this issue

[feral forge]

If it was not done by you, then it must be someone else who has access to your game account via your social media has migrated your account data to another version. Please identify if any of your linked social media has been accessed or compromised by an unauthorized person.

[tired matrix]

What Is GDPR Laws

[lunar ivy]

I was playing pubg global and pubg KR on same social account . No one hacked or did any thing . I have all my accounts safe

[celest fjord]

hi

[lunar ivy]

Please help me

[harsh sedge]

please fix RP respect glitch its anoying

[lunar ivy]

Plz help me #pubg-mobile #questions

[harsh sedge]

can someone help me

😑

[rustic sentinel]

Where is the rank upload video option?

[magic solstice]

Ever time I start match it's show 2:34 4:45 1:56 mean how much time I have to wait

[lucid rampart]

Hi Guys, Wanna ask about hidden achievement called “I’m so unlucky”. Can anyone explain me about that mission. I mean like how should it be completed ? ( Rules ) Thanks 😊

[harsh sedge]

you need 1000 damage and 0 kill with the win in squad

[feral forge]

General Data Protection Regulation.

[pallid briar]

May I ask how old is that screenshot?

[real barn]

Pubg does nothing for hackers. This dude literally streams himself hacking.

[harsh sedge]

please fix rp respect glitch

[feral forge]

Since your account data has been migrated to another version, most likely BGMI, you will have to download the relevant version and contact the in-game customer service of that version for further assistance in this regard.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @real barn.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @harsh sedge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pallid briar]

Since it is an hidden achievement, you may try asking other community members in #pubg-mobile and see if anyone knows. I believe you need to play 50 matches with a disconnect teammate to do that achievement.

[magic solstice]

@pallid briar today 6:25pm

[pallid briar]

That screenshot looks very old and also you have used the same screenshot previously today. I suggest you try now again. If you still don't get a match, try playing with a friend in a different server.

[magic solstice]

I'm pushing rank in solo

[native lion]

how to fix vehicle boost?

how to fix when no option comes on screen and kind of zoomed in??

[pallid briar]

The KR/JP server is mainly for the players in Korea and Japan. The player base there is maybe not as big as other servers or there are currently not enough players playing due to their timezone. Also the activity in solo game mode may be less since it is not as popular as the other modes. We are unable to help if there isn't a sufficient amount of players playing, sadly. I suggest you try a different mode or you may have to wait.

[pallid briar]

Could you please elaborate or provide a screenshot of the issue?

[native lion]

i dont have scrrenshot right now..its just everything on screen goes away...you cannot move or do anything till you restart gameloop.and on left hand side the respect tabs only shows

[pallid briar]

Please report the issue in #old following the instructions that are pinned to that channel.

[native lion]

ok and how to fix vehicle boost?

[pallid briar]

Are you referring to the button not working?

[native lion]

no boost sound is coming but the vehicle does not apply boost

[pallid briar]

You can also report that in #old following the instructions that are pinned to that channel.

[native lion]

ok 🙂

https://media.discordapp.net/attachments/654220590462402560/889049532430692372/Screenshot_372.png?width=1214&height=683

see this is the issue

[pallid briar]

That is a known issue, sadly I'm unable to give any possible solutions other than to restart your emulator. Please report the issue in #old as advised and hopefully it will be fixed soon.

[night cloak]

@pallid briar

[upbeat burrow]

We are facing in game voice glitch issue in Bangladesh. We tried to use vpn, but no solution came upon. Please fix it. This happened after update 1.6.

[night cloak]

I try to login with correct password but then also it's not logging me in telling that 'Please login via code'

[night cloak]

In your country its banned so o think

[cyan citrus]

VPN usage is not recommended. You may refer to #faq sub point 4.3 and change your dns settings instead.

[night cloak]

Please help me bunk

[cyan citrus]

Which login method are you using?

[night cloak]

Mail

[cyan citrus]

Did you check your email for the code, @night cloak?

[night cloak]

Yes

I get code but why I can't login via password

[cyan citrus]

What happens when you enter your password, @night cloak?

[night cloak]

Pop up comes

Wait I will show you after some time

Okay

[upbeat burrow]

@cyan citrus we are using dns changer, it doesn't work to fix voice glitch.

[night cloak]

@cyan citrus

Ok

[cyan citrus]

Please take your time, @night cloak.

[night cloak]

Yes it's cooldown for 1h I will share you as soon as possible

[cyan citrus]

As you have mentioned that multiple players are facing the same issue, you may try to submit a report of the issue in #old in compliance with channel's pinned instructions.

[radiant vapor]

Plz change my region back to pakistan

[umbral tiger]

i need help please

[cyan citrus]

You can do it through in-game settings > Basic > Account settings.

[umbral tiger]

when i try login facebook or twitter i got this messege

[cyan citrus]

You may ask about that in Gameloop discord server instead.

[umbral tiger]

i have did this repair and still same prop

[umbral tiger]

i think this discord have channel emu sup?

but i can't found it

[cyan citrus]

That has been archived, @umbral tiger. You may refer to #community-news for further information.

[night cloak]

I want to unlink number from my account. Is it possible?

[cyan citrus]

That is not possible at the moment, @night cloak.

[night cloak]

Not even email?

[upbeat raptor]

Can someone help with this

I'm sending a pic

[thick girder]

Is the 60fps option gonna damage my device cus my device is iPhone se 2020 and I use 30fps rn also will it make me a lil bit better at the game or no

[upbeat raptor]

Thanks bro

[umbral tiger]

What is the benefit of this feature?

[upbeat raptor]

The map rotates when u turn

Oh no no

It's that new button

Idk what it is

[thick girder]

Is the 60fps option gonna damage my device cus my device is iPhone se 2020 and I use 30fps rn also will it make me a lil bit better at the game or no

[umbral tiger]

@cyan citrus

[cyan citrus]

You may refer to this, @umbral tiger.

[umbral tiger]

thus feature to emu ?or just mob

[thick girder]

Is the 60fps option gonna damage my device cus my device is iPhone se 2020 and I use 30fps rn also will it make me a lil bit better at the game or no

[cyan citrus]

You can use the feature on both devices.

[thick girder]

Someone pls answer my question

[cyan citrus]

Apologies for my delayed response. As long as your device have the potential to run 60 FPS, it should not cause any damage. After analyzing the specifications for your device, I think it should be fine to use 60 FPS if they are enabled by default in-game.

[thick girder]

Ok thank you

[cyan citrus]

My pleasure, @thick girder!

[stone gate]

When I log into the account, I get a message that I have not agreed to transfer data outside the economic zone, it may be a mistake on my part, but I live in Morocco, not in Europe, and I would like to use My Account

NOTE :
I want to allow PUBG Mobile to transfer data outside the economic European area zone

My ID : 5408266961

Name :ملہٰكه亗

Please help me

[cyan citrus]

Please contact customer support in-game for further assistance, @stone gate.

[fleet wigeon]

If I buy 60-60 UC in each transaction will I be able to redeem Purchase Bonus Outfits ?
--It does make 120UC purchase.

[cyan citrus]

Yes, you should be able to redeem the outfit, @fleet wigeon.

[fleet wigeon]

Nice, Thanks

[cyan citrus]

My pleasure, @fleet wigeon!

[stone gate]

I sent them 7 days ago and they didn't reply to my message and my issue was not resolved. help me please

[cyan citrus]

We cannot help you with such account related issues through the community, @stone gate. You can send them a kind reminder.

[runic raft]

Why？

[stone gate]

Do you have their own email?

[runic raft]

I didn't cheat, but my account was blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic raft.

[cyan citrus]

[e-mail]. However, the email is only usable for general queries and cheater reports.

[stone gate]

So what is the solution they do not answer a chat in a game

[cyan citrus]

Your only option is customer support in-game, @stone gate. As mentioned earlier, you can send them a reminder. We cannot help you in any way through the community.

[stone gate]

Well thank you for your time

[cyan citrus]

Thank you so much for your understanding, @stone gate. Please do come back again, should you require assistance regarding something else.

[stone gate]

thank you

[night cloak]

What is the difference between uhd and ultra hd

[pallid briar]

In PUBG MOBILE, UHD is considered to be better graphics than Ultra HD.

[night cloak]

Which devices supports it

[pallid briar]

Unfortunately I do not have a list of the devices.

[night cloak]

Any one?

I don't need whole list

[feral forge]

We do not have a list of information in this regard.

[night cloak]

You don't know even a single one which supports it?

[cyan citrus]

That option may not be available yet, @night cloak.

[night cloak]

ok :(

[lilac zephyr]

Hi . Is gfx tools cause ban after 1.6 update

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @lilac zephyr.

[rancid mantle]

Why does the game not work for campers? Imagine I attacked a professional and complete team and killed everyone, then a camper hit me from behind. What does that mean??? That's why I use Cheat from now on.. I use cheat I kill everyone in 5 minutes (100 people) to be a lesson for campers

Camper nob

[storm flume]

farshidkh123#3030 was banned | Cheater.

[golden lion]

I want to migrate my account to BGMI from global version but I can't able to migrate can anyone help me

[versed sonnet]

Please be advised that we only provide assistance for the global English version of PUBG MOBILE here, @golden lion.

[rotund bay]

My twitter account got hack and the twitter is link in my account so the hacker login my pubgm account and use it like his own account if pubg can unlink the twitter i would appreciate it
Id: 5649459861

[golden lion]

One <@&481161015728406538> Said If I unlink my account with twitter and link it with Facebook then I am able to migrate but still I cant

[versed sonnet]

Be advised that the moderator role mention is reserved for server-related emergencies only.

[golden lion]

I went to bgmi discord server but they said I have to contact global version coustomer service

[golden lion]

I know my account migration is emergency

And I don't think I have permission to ping anyone

I can only tag them

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @golden lion.

[golden lion]

Ya I need help with that I want to migrate my account but I can't

Help please

Or suggest what I do

With Twitter I got this error

With facebook I got this error

[celest shadow]

Please consider recovering your Twitter account by contacting their customer service at https://help.twitter.com/. If you want it to be unlinked, you have to contact the in-game customer service. Refer to subpoint 5.4 in #faq for further instructions.

[versed sonnet]

Refer to subpoint 5.4 in #faq for further informations on how to contact the customer service in-game.

[golden lion]

I contact them

But a bot is replying

[versed sonnet]

It is not an server-related emergency, so do not use the moderator role mention for it.

[golden lion]

@versed sonnet

Anyone knows how to fix that error

[celest shadow]

I am afraid we cannot help you with this. Please contact the in-game customer service for assistance.

[golden lion]

I contact them but they are not human

And there is no option related migration

[versed sonnet]

There is no need to ping anyone. A member of the community or a moderator will reach out to you when they are available. Please be patient until then.

[golden lion]

I am not in a mood to controvers and I am keep patience from past 10 days

[golden lion]

Can you please tell email of customer service and will they reply

[versed sonnet]

You can contact the customer in-game. Refer to subpoint 5.4 in #faq for further informations.

[golden lion]

Cause I mailed to bgmi and see what they reply

[golden lion]

First your are not any staff so why are you advising and in game customer service is not human to reply

[celest shadow]

The customer service's e-mail address does not deal with account related issues. Please contact the in-game customer service and wait patiently for a response.

[golden lion]

I contact them but they don't understand what to say

[versed sonnet]

As this channel is for community support, I can also provide assistance.

[shell coyote]

Where i can report scammer from this server?

[celest shadow]

You may report them in #discord.

[golden lion]

And also there is no option related to migration

[fossil fog]

How long can we play the older 1.5 version?

Like when is the game not gonna let us play the older version anymore and pop-up the update notice

@celest shadow ^ 🥺

[pallid briar]

The period should be over soon if it isn't over for you already, so we recommend you update as soon as possible.

[fossil fog]

thankss

[sweet flower]

so here's the thing. my downloaded maps disappear and delete when i restart the game and i need to download all of them once again. it is happening since yesterday

i cant participate in scrims since ysterday. this issue doesnt let me play any map other than erangle only if i download it and let the game stay open

if i restart the game the maps are deleted

[cunning dew]

Why does it show that am 0 in all hashtags? I played around 30 games and i have alot of kills, am i bugged?

[cyan citrus]

You will need to be at least diamond 5 to be in regional ranking, @cunning dew.

[cunning dew]

Oh okay thanks

[cyan citrus]

My pleasure, @cunning dew!

[cunning dew]

How much rating is minimum? Diamond 5 is how much?

It shows that I'm gold in the screenshot but i am platinum 1

[cyan citrus]

It will start counting once you reach diamond 5.

[cunning dew]

How much points is diamond 5? I always get confused

[celest shadow]

3 200 points.

[cunning dew]

3200 oh okay thanks bro