questions

[feral forge]

Please try again some time later or contact the in-game customer service for further assistance in this regard, as we are unable to assist players with account related issues here on Discord, @pallid willow.

Could you please elaborate your issue?

Do you still have access to your PUBG MOBILE account?

[pallid willow]

I have contacted in game costumer service many time but no reply.

[fossil bridge]

Hi when will the premium crate be open ?

[feral forge]

Should be after 7 hours 7 minutes and 30 seconds.

[fossil bridge]

Ok thanks❤

[inland gyro]

How can i change my matchmaking language in BGMI?

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE.

[inland gyro]

Can you provide link for BGMI?

Discord channel of BGMI?

[celest shadow]

You can browse for this on the Internet.

[hexed fern]

@.Ṇadïa.🌴#4373 Hello. Problems with the game after the update and not one for me. Bugs, lags have become more frequent, the frame rate is decreasing, although the Internet is fast, there is also no registration of damage, and every time you enter the game or while waiting in the lobby, the phrase is knocked out: "ALLOW AUTOMATIC LOADING OF RESOURCES." And it also knocks out the following text, presented in the screenshot below. Me and my other friends would like this problem to be solved as soon as possible, because it is not possible to play. I have a Server Europe, US region on my account, because for some reason I had to change it, and yes, after changing the region, the errors described above did not occur before the update, the game was reinstalled.

[cyan citrus]

Please provide your feedback in #old in compliance with channel's pinned instructions, @hexed fern. You can also use the active thread in that channel: #887111880534024272.

[wispy stream]

I have an e-mail with a stolen link, I don't know a clue from the e-mail. Can you help me from the admins?

[cyan citrus]

What the email is about, @wispy stream?

[hexed fern]

@cyan citrus so this is not a review

[cyan citrus]

You can also report bugs in that channel, @hexed fern.

[hexed fern]

@Bunk#3717 that's how I did it. So that you "smoke" there that you cannot read my question normally, or even understand it.

[mortal goblet]

What is tue counting section for?

[cyan citrus]

Are you referring to #888052693489320036, @mortal goblet?

[regal crow]

I think I cought a hacker

In PUBG server

First came to chat saying dm if you want 30k uc

[pallid briar]

Please use #discord instead, @regal crow.

[dull swift]

Thats not hacker, thats scammer

[void anvil]

Plz help me

[pallid briar]

Hey! how can we help you?

[void anvil]

My account is being hacked

Plz unlink my facebook

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[pure ferry]

I need a help who in Russian for my friend

[void anvil]

Yes

I have another link to my account

[pallid briar]

You may look for teammates in #activities.

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media accounts, @void anvil . You can use this screenshot as an example.

[void anvil]

He is irritatimg me by logging in

Unlink my fb acc urgently

5291899167

[pallid briar]

Please refer to this response and contact the customer service in-game for account related issues, @void anvil. You may refer to subpoint 5.4 in #faq.

[alpine prism]

Character id: 5182467090
Device: Realme 7
Mobile data

Why I'm not getting Extreme in my Realme 7 phone where I'm using G95 processor.When I complained it in Realme they said it is the problem of PUBG

[tender flower]

What's the ram?

I mean what variant

[alpine prism]

6GB

[brave tangle]

Hey guys, need a bit of help remembering something, it was a featute like a clan but a smaller version, does anyone remember what it is?

[sleek scaffold]

I am unable to update pubg to the latest version, can anyone help me how can I update pubg to lstest version

[tender flower]

Like a clan?

[tender flower]

I can help

[alpine prism]

My friend using SD720G get Extreme option

But I'm not getting with G95

[brave tangle]

Not quite, :( it was like clan but restricted to like 4 people

[cyan citrus]

Are you referring to Clan Challenge?

[tender flower]

What country do you live in?

[alpine prism]

Isn't both almost similar in performance

[sleek scaffold]

Bangladesh

[tender flower]

Bonus challaenge

[tender flower]

Dm e ashen bro

[sleek scaffold]

Nah I am talking about 1.6 update

[alpine prism]

Could anyone help me?

After the update No GFX tool works

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @alpine prism.

[cyan citrus]

The feature has been disabled for emulators. Feel free to provide your feedback in #old.

[mental bay]

why can't buy any item from clan shop?

[tender flower]

Do you have any clan coins ?

[mental bay]

9000+

[alpine prism]

Can you do anything to help me?

[tender flower]

Apnar guest account

Link koren

Bujlan?

[mental bay]

eita to amar fb account

[cyan citrus]

The feature has been disabled for emulators. Please use a mobile device instead. Also, avoid using another language than English, @mental bayand @tender flower.

[void anvil]

Plz unlink my fb acc from game

[mental bay]

ok

[tender flower]

Oo ok but we're not using any bad language

[cyan citrus]

You can do it through in-game Basic settings > Accounts settings.

[void anvil]

Plz help pubg customer service

[rose star]

Can I ask something ?

[cyan citrus]

It is not allowed to use any other language than English.

[tender flower]

I understand

[mental bay]

but i haven't comfort mobile for pubg

[cyan citrus]

Please go ahead.

[tardy wraith]

After update my phone was lagging heavily

[rose star]

Can I buy rp gift to someone with my own UC ?

[tender flower]

Just switch to mobile buy the staff you need and then switch to emulator

[cyan citrus]

Please try to do a routine repair of the game, make sure you have enough storage left in your device. Reinstall the game if the issue persists.

[cyan citrus]

You cannot do it with UC.

[worn edge]

Hi , please fix this issue after recent update i faced with such , when it is happening it made me to exit match and restart match again , below is screen shot

[rose star]

I have to buy it with credit card right ?

[cyan citrus]

Try to do a routine repair of the game please.

[cyan citrus]

You can use any available payment method.

[tender flower]

Just restart the game

[rose star]

I have another question
In my main region "Egypt" I played the bonus challenge I had about 2000 points then I've changed the region to Singapore accidentally I went to the challenge but It was unavailable isn't there anyway to get my UC ?

[median jackal]

Realme 7 does not support extremes. You may google.

[worn edge]

This issue was also at beginning of the previous season itself fixed , now a gain happened, inform technicals to investigate about it

[worn edge]

How much time i should restart .! it should fix . I made my friends also to exit and restart. They became angry😩

[tender flower]

So sorry to hear that are you playing on emulator?

[rose star]

Can anyone help?

[brave tangle]

Are crews still a thing in 2021 Pubg mobile?

[tender flower]

Yea there is crew challenges

Make your own crew and get the the feeling of being an Esports player 😅 😅

[brave tangle]

What points? uc?

Oops wrong reference

[brave tangle]

Which points? Uc?

[tender flower]

By playing crew challenge you will get points which you can redeem rewards

[tender flower]

Ooh

[brave tangle]

Ahhh cool thanks

[tender flower]

My bad 😅 😅 😅

[glossy yew]

Hey, just looking for confirmation on this, if you play in a server other than your chosen one (in the settings), does your kd and ratings get transferred to your normal server (in settings)?

[tender flower]

I Don't think so

[rose star]

Points that I can exchange for UC

[tender flower]

Bonus challenge?

[rose star]

Yup

[brave tangle]

Hmmmmmm, if you cant seem to get it try contacting support?

[cyan citrus]

No.

[tender flower]

O I cannot play bonus challenge for 4 months actually😅 😅 😅

[rose star]

U don't get my question

[cobalt lion]

I play from emulator and Im now crown 3 why im not ranked ? in 100 ??

[glossy yew]

Thanks

[cyan citrus]

What is your current level?

[cobalt lion]

79

[cyan citrus]

Please report the issue in #old or #887111880534024272 in compliance with channel's pinned instructions.

[rose star]

In my main region "Egypt" I played the bonus challenge I had about 2000 points then I've changed the region to Singapore accidentally I went to the challenge but It was unavailable isn't there anyway to get my UC ?

[tender flower]

Maybe players on the leaderbord have better scores than you

[feral forge]

You will have to wait for the cooldown to end before you can change your country/region again, there is no other way.

[rose star]

Damn I need to wait for 100 days

[tender flower]

It will take 60 days I guess

🙂 🙂

So you have to wait

[cobalt lion]

No they even dont rank me like 8% they say unranked

[feral forge]

Begging is not allowed here, @leaden crag.

[tender flower]

What server are you playing?

[cobalt lion]

eu

[feral forge]

Please be careful next time and read the notices before confirming to the changes, because this decision is irreversible till the cooldown end.

[rose star]

Ok np

[brave tangle]

Since when was server chnge time restricted?

[tender flower]

I thinks it's a server problem pubg will patch this up soon Ig

[cyan citrus]

It is possible that you're currently under security inspection. Once confirmed that you're not cheating, you will be ranked again. You can contact customer service for further assistance.

[tender flower]

What country are you residing?

[brave tangle]

Aus - > Asia

[cobalt lion]

OK thanks

[full cradle]

Hello

[brave tangle]

I remember being able to change servers freely at one point

[tender flower]

Begging is not allowed

[brave tangle]

Kinda yikes lol

[tender flower]

It is what it is XD

[brave tangle]

Bet

Anyways, anyone find the UI/UX experience very unintuitive, finding stuff is so hard sometimes?

[tender flower]

Yes

[pseudo silo]

I need help from someone recently my account was hacked and the hacker linked his facebook acount first then remove my email i only have access through my twitter account when i contact in game support services they asked if hacker still have access to the game
2-the acount which was linked and my account name and the screeshots of the purchase form 3 months ago or the old one i gave them everything but still they say the information i am giving is incomplete or not correct

[tender flower]

Keep talking to the game support

[night cloak]

No reply

[tender flower]

You can mail them

[night cloak]

Email?

[tender flower]

Check any pubg mobile yt videos description I guess

Or you can contact someone else who knows better than me about this issue

[night cloak]

I am here for staff

[tender flower]

Then wait for them to reply

[night cloak]

Any mod or admin

[crude fulcrum]

Hey guys

Do you know how can I get my pubg account back?

[tender flower]

From what?

[crude fulcrum]

I got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude fulcrum.

[celest shadow]

Hello, how can we help you?

[celest shadow]

To ensure that you experience less network lag and have a more stable and better gaming environment, players will not be able to change servers at will. There is a 60-day cooldown should you decide to switch to another server.

[celest shadow]

Feedback related to PUBG MOBILE are welcomed in #old. Feel free to submit your opinion in this channel.

[celest shadow]

As you have disagreed on transferring your data outside of the European Economic Area (EEA), PUBG MOBILE is unable to provide game services to you. Please contact the customer service in-game for further assistance with this.

[night cloak]

They don’t reply

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @night cloak.

[night cloak]

Pls help

It’s neppend accidentally

I want to play

[celest shadow]

Please ensure that you provide accurate information to the support agent. They may otherwise not able to provide further assistance due to not being able to verify your identity as the account's owner.

[celest shadow]

If you have contacted the customer service, please wait patiently for a response.

[night cloak]

What to do now

They said

Now I ain’t join them

Pls help

I’m not good in this stuff

I’m crying from yesterday

[harsh sedge]

how can i fix this

[cyan citrus]

We cannot help you with such account related issues through the community, @night cloak. Only customer service can. Please try to contact them again and add much precise details as possible.

[night cloak]

Piston pls help me

[cyan citrus]

For now, by restarting the game. You may try to reinstall the game.

[night cloak]

How to fix it …or I lost my account.?

[inland zenith]

Eww....WTF??????

First

Second

-377
-2817

[median jackal]

@inland zenith, please repair your game from login menu.

[midnight narwhal]

Hey there modera where can i report glitch in lobby(bug)

[pallid briar]

Feel free to report bugs in #old following the instructions that are pinned to that channel.

[midnight narwhal]

Thanks

[harsh pivot]

how can i fix that it happens every game

[pallid briar]

Try restarting your game or reinstalling it completely.

[inland zenith]

In battle, the landing button is often missing, I cannot disembark from the plane.

[harsh pivot]

i did but no new

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pallid briar]

Feel free to report the issue in #old following the instructions that are pinned to that channel.

[silk prawn]

I am unable to install

[river crane]

When i try to change my country it says parameter error

[silk prawn]

After successful download

[cyan citrus]

From where did you download the game?

[silk prawn]

I tried so much web sites

And also from tap tap

[feral forge]

You may try again some time later or contact the in-game customer service for further assistance in this regard. Please know that we are unable to assist players with account related issues here on Discord.

[silk prawn]

But the app is not installed

[fossil bridge]

Hi ,can you please put back the feature where you can gift your friends RP elite by uc

[river crane]

Ok

[silk prawn]

And for this I lost minimum 20gb data

M I a fool

[cyan citrus]

Please be advised that it is not recommended to download the game from any unauthorized sources. Try to delete the game completely and download the game
again from Play/App store or official website.
https://www.pubgmobile.com/.

[topaz wave]

fix this

[silk prawn]

I don't have the game

I already deleted

[cyan citrus]

The feature has been disabled for emulators. You may provide your feedback regarding that in #old.

[median jackal]

Try to download from this link, @silk prawn.

[silk prawn]

Now I also tried from Pubgmobile official website

But still not installed

[topaz wave]

why they disabled for emulators?

[median jackal]

Did you delete the app before installing?

[cyan citrus]

No information in this regard.

[silk prawn]

Yeah already

[median jackal]

Can i know your residing?

[silk prawn]

India

[median jackal]

Try restarting your phone. And delete the app data completely from your mobile and try again.

[silk prawn]

Which App data?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @silk prawn.

Please do not use languages other than English, @lost herald. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silk prawn]

Anyone can give some support

How can i install it?

[feral forge]

The game is restricted in your country, @silk prawn.

[silk prawn]

Yeah but i installed and played 1.5 version

By using vpn

But now the issue ias faced

[feral forge]

We are unable to assist you in this regard, you may refer to subpoint 4.10 in #faq for further information in this regard, @silk prawn.

[silk prawn]

Thank you Bunk, this is working

[silk prawn]

I got it

[cyan citrus]

My pleasure! Please do come back again, should you have any further questions.

[silk prawn]

Successfully downloaded and installed,, again thank,, but i got it aftr loosing 25gb data

[silk prawn]

Yeah sure, but lost 25gb data

My bad luck

[queen maple]

emulator detected pls login in mobile deice or link ur acc to social acc for better gaming experience? cant buy in emulator anymore !!?

[feral forge]

Feel free to submit a report regarding the issue in #old along with the channel's pinned instructions, @queen maple.

[queen maple]

well

[worthy furnace]

Parameter eror

[pallid briar]

Please contact the customer service in-game for further assistance, @worthy furnace.

[limpid raven]

Sir please help i want to change my region

[worthy furnace]

Sir please help me i want to change my region

[cyan citrus]

You can do it through in-game settings > Basic > Account settings. If you are facing any issues, please contact customer support in-game.

[viral nymph]

When will the infection mode update come?

[storm flume]

Please do not use languages other than English, @indigo marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I can't find the find-players section. Anyone knows why?

[cyan citrus]

That has been replaced with #activities.

[night cloak]

@cyan citrus Thanks

[cyan citrus]

My pleasure, @night cloak.

[median jackal]

October 15 - November 15.

[oblique plume]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @oblique plume. Remember to read through #faq before asking questions in the support channels.

[median jackal]

Please state your issue first.

[storm flume]

Please do not use languages other than English, @oblique plume. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[twilit girder]

Hi everyone,
After the update, I am facing firing glitch (firing stops randomly).
Any solution for this or anyone else facing this?

[night cloak]

i play 1 or 2 game then i get respect RP
and i cant move or play !

any solution ?

[paper lagoon]

How many FPS on the phone poco x3 pro?

[median jackal]

You may google it or ask others players in #pubg-mobile.

[rigid sphinx]

Same here...Any solution...I am in diamond in solo and getting minus due to this

[night cloak]

😩

its look like that

[kind galleon]

How can i fill it send to me in private please

[rigid sphinx]

Bro where we can get solution

[median jackal]

After receiving or after sending someone?

[night cloak]

@rigid sphinx i search alot but not find

[rigid sphinx]

got 200 minus due to rp respect from morninh😩 😩

[night cloak]

just start match

even i dont konw about this

I used to play pubg mobile in the past on the Gameloop emulator but I cant find games anymore

I tried both the eu and me servers

is there anyway I can fix this?

[rigid sphinx]

play on asia bro

[night cloak]

will that fix my problem?

[rigid sphinx]

yes i also play on gameloop

[night cloak]

is it normal that I literally cant find a single game on europe and middle east?

[oblique plume]

My twitter account was hacked on 8sep2021. Then i mail on custom service please unlink my twitter account in pubgm but they didn’t response. Then 9-11sep2021 this hacker used hack on moy pubgm account he used illegaly. Then 12sep2021 at 6 or 7 pm my pubgm account has been ban. So what can i do for that. It's not my fault. The hacker first hack my twitter then hack my pubgm account. My account 10 years ban.😑

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique plume.

[night cloak]

I have to wait 60 days tho

[median jackal]

Feel free to report in #old about this, according to pinned of that channel, @night cloak , @rigid sphinx.

[rigid sphinx]

<@&481161015728406538> need solution

[kind galleon]

Can any one help me

[pallid briar]

Please try restarting or reinstalling your game.
Also, please do not mention the moderator role unless there is a server emergency.

[rigid sphinx]

@pallid briar restarted and reinstalled more than 10 times...I need solution...I am pushing my rank

please help asap

[pallid briar]

Please answer and provide all the details in order as it is advised. It is you account so only you can know these information.

[pallid briar]

Please report the issue in #old following the instructions that are pinned to that channel. Hopefully the developers will fix the issue as soon as possible.

[pallid briar]

Matchmaking can take some time if there are not enough players online playing that mode/perspective at that specific time. The match cannot start if enough players don't join in. You may try playing a different game mode and perspective for now or try again later on.

[kind galleon]

Give me an example of how to fill it out. I wrote my information, but he told me I wrote my information incorrectly

[pallid briar]

Please try repairing your game and see if that helps.

[pallid briar]

You have already been responded to. Please contact the customer service in-game for further assistance.

[night cloak]

can I swap servers before the 60 day wait time

[pallid briar]

Unfortunately you need to wait for the cooldown to end before changing your sever again.

[night cloak]

damn so I am stuck on europe for two months

sucks

[fossil bridge]

Hey did they buff the m24 in new update in old update 1 hit with m24 ded now with new update you need to do 2hits in tdm

[kind galleon]

Sorry to bother you, but I really need help

[fossil bridge]

In tdm

[twilit girder]

Already did. Reinstalling the game didn’t help as well. My fire button is on the top left corner where the pubgmobile logo is. But since the logo is now act as a button to hide the controls maybe that is the reason.

[fossil bridge]

Hey yes also having this issue

[pallid briar]

You can try following the format that they have asked you in. Like:

1. ID
2. Facebook, Twitter etc.
3. Facebook, Twitter etc.
4. Facebook, Twitter etc.
   ... ... ...

Hope this works.

[pallid briar]

No information regarding this in the patch notes.

[kind galleon]

How do I add invoices

[pallid briar]

Please report the issue in #old following the information that is pinned to that channel.

[kind galleon]

Thank you but last thing 🙏

[pallid briar]

You can try uploading the screenshot on a hosting website, such as Imgur and send the image as link to customer service, @kind galleon. Hopefully this helps.

[kind galleon]

Thank you @pallid briar

[pallid briar]

No worries and goodluck.

[fossil bridge]

Uhmm when i do a routine repair how much wifi data will it take

[night cloak]

Can I still play with my friends on the ME server

[cyan citrus]

Only in-game update files will be deleted, @fossil bridge.

[pallid briar]

Yes.

[fossil bridge]

And how much gb or mb is that?

[weak arrow]

ID : 5537708
Pass : FBI
Start : 11:45

[pallid briar]

Please use #matches instead.

[cyan citrus]

Not much. I don't have an exact number.

[fossil bridge]

Ok thanks

[cyan citrus]

My pleasure, @fossil bridge.

[prime flint]

Hello, I already wrote to support in the game, but I was not helped there. My account ID5686262223 was hacked, I'll tell you how. I came across a man in a telegram. He needed help in giving him Facebook for a short time, and I decided to help him with this, but I didn't have time and I quickly gave him data from Facebook and left. And I had a pubg mobile game attached to Facebook with my donate account. I attach the confirmation screenshots below. And when I returned to the mail, there were messages like your main mail was changed, your phone number was changed. And I lost access to my account forever. Support is not responding and I can’t restore my account. help me please

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[prime flint]

No, I don't have access. My account has been stolen. And access is lost

[pallid briar]

Which login methods are compromised and which were connected?

[prime flint]

I had 2 social networks connected. This is Facebook and Twitter, Twitter was lost, and Facebook was hacked. And now I can't get to my account. help me please

[floral spear]

I want to unlink email from my account how could i ? There is no option available for unlink email

[cyan citrus]

That is not possible at the moment, @floral spear.

[prime flint]

Screenshots confirming that this is my account

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game, @prime flint. So, please contact the customer service of your relevant social media account to recover your lost login methods first. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance. Please remember that account security is your own responsibility and be more aware next time.

[floral spear]

When it will be possible because someone else can access my account through that email

[cyan citrus]

No information in this regard, @floral spear. If your account has been compromised, please contact customer support in-game for further assistance.

[floral spear]

Thats not helping me @cyan citrus

[night cloak]

Why does all my guns only have 1 clip in lobby

[cyan citrus]

Customer service can remove the third link if it has been compromised.

[cyan citrus]

Can you please elaborate further?

[night cloak]

In lobby before you had 2-3 clips but now only 1 clip

[prime flint]

That is why the Facebook support service does not answer me and that is why I cannot restore my account. Help me please. A lot of money and time was poured into this account, I can't just lose it. You are my last hope, and game support, I can't figure it out, and they can't help me

[pallid briar]

Please try contacting the customer service in-game for further assistance. We are not affiliated with the customer service in-game and are unable to assist you with account related issues. Please refer to subpoint 5.4 in #faq.

Are you referring to the pre-plane lobby/spawn island, @night cloak?

[prime flint]

This is not true for your community. You have to help in different ways. This is your responsibility.

[pallid briar]

Keeping your account safe and account safety in general is you own responsibility. You should not share your credentials with anyone or share your account. Sharing accounts is a violation of the games terms of service and will result in suspension.
As advised already, please contact the customer service in-game for further assistance, we are not affiliated with them and are unable to assist you with account related issues. Thanks for your very kind understanding.

[split needle]

I just choose a wrong server MISTAKENLY I want to change but can't

Please help me

[pallid briar]

You need to wait for the cooldown to end before changing your server again.

[split needle]

It is too much time I want to do conqueror this season I can't wait

[pallid briar]

Unfortunately we are unable to assist you in that regard. Please be more careful next time before making any changes to your account.

[split needle]

Before it you can reset the server so please reset it for me last time next time I will be careful

[cyan citrus]

Complete 60 matches in which teammates were disconnected.

[pallid briar]

Sadly, there is no other way other than to wait for the cooldown to end.

[split needle]

😞🥺

[night cloak]

Yes

[pallid briar]

Maybe there were some changes with players only being able to hold 1 magazine woth of ammo now. Feel free to leave you feedback and thoughts regarding this in #old.

[quaint moss]

Why this event appear when their no way to complete that
Id 5171176242
Device Moto G plus
Cellular
Turkey

[odd wing]

Before update my ping in pak lobby was 60 but after update it went upto 140 but my friends are getting same as before it only effected me

When I play normally with all Pakistani players my ms is 24-32
& when I used to play with 1 uae player my ping was 54-68
But now after update with 1 uae player my ms is 140 but my team mate who is getting same ms when all players are Pakistani is getting 60ms with 1 uae player while I'm getting 140ms,

Can it be resolved? What Could be the issue? Because I'm getting fine ms in all Pakistani players lobby only getting effected while playing with a uae player while my friends aren't getting effected.

[feral forge]

It may be because the server of the lobby you are connected to is further than where you are currently located, @odd wing. Unfortunately, this not something that we can help you here. When you start a match, the system will match you will others players and start a match as soon as possible, and that may connect you to a lobby that is located further from your location.

[odd wing]

That's what I'm saying my other team mates aren't getting effected only I'm getting effected

My teammates gets 60ms while I get 140 this is the issue*

My network is fine as if there isn't any uae player then we all get same ms 20-30

[feral forge]

There is nothing much that we can do to assist you here, feel free to submit a report regarding the issue using the #old channel, @odd wing.

[odd wing]

Sad for me 🥺 - _-

[uneven oyster]

I cant join crew

From the last session my account was hacked and banned 1 week then i faced this problem which prevent me from playing in the all talent .. and prevent me from doing the achievment

[royal basalt]

help check bug Start the game and send Rp points.

Please Help ..
The emulator is working normally the first game, but the next games the control disappears from it and does not return until I restart the emulator and this takes time to enter, then we find the player was killed and all the points collected and tired and the time we raise the rating Please solve this is very flawed

[cyan citrus]

If your account was ever suspended, you will be restricted from joining Crew Challenge.

[cyan citrus]

That seems to be known issue. Please report it through #old in compliance with channel's pinned instructions.

[past python]

need some help after the new update my sensitivity is out of control i trying to fix it but its not geting stable any solution

[feral forge]

Could you please elaborate in what way it is unstable?

[past python]

when playing classic mode the bullets at enemies it move up and down and left and right not accurate but while in training ground the sensitivity is normal and it accurate but not in classic mode getting difficult to fix it

[feral forge]

If you believe it is a bug, feel free to submit a report regarding the issue in #old along with a screen recording and follow the channel’s pinned instructions.

[rancid perch]

hello, I forgot what my account was linked to, all possible social networks are linked to my other accounts. How can I find out or unlink my account?

[sinful ginkgo]

When i try to download the beta it says “the integrity could not be verified” then the app would become fade and unable to launch whilst saying the same thing? Any reasoning or solutions?

[feral forge]

It is your own account, only you should be able to know which social media platforms and which account has been linked to it.

[feral forge]

The version 1.6 has already been rolled out in the global version, and the beta program is currently closed.

[sinful ginkgo]

Oh okay thank you!

[proud lodge]

@piston#٧٠٠

@feral forge

[cyan citrus]

Can you please state your issue, @proud lodge?

[proud lodge]

Hello can you help me with my hacked account

[cyan citrus]

Not precisely but I can redirect you accordingly, @proud lodge. May I ask if you can still access the game and please mention the exact social media account that has been compromised.

[proud lodge]

@cyan citrus I can't access it and it's connected to Facebook

[cyan citrus]

In that case, you may need to contact Facebook customer service for further assistance, @proud lodge. You may refer to #faq sub point 2.8 for further information.

[safe jungle]

Hello, is it possible to get help?
Someone hacked my account in the game, and changed all the links by uploading the version,
What is the method or proof needed to recover the account? Is it possible for me to get your interest in this matter?

[sick shale]

We are unable to assist with such matters here. Please contact the customer service in-game for further assistance.

[daring sierra]

i can't find the Emulator support channel ..
i think its deleted ?

[cyan citrus]

The emulator related channels have been archived, @daring sierra. You may refer to #community-news for further information.

[boreal iris]

My account has been unjustly banned. I hope support will contact me and inform me of the reasons for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @boreal iris.

[cyan skiff]

Hi
I want to change my country in bubg to Egypt
Please I cant found the button
My id is : 5237848350

I cant found this

[cyan citrus]

That option has been moved to Basic settings > Account settings, @cyan skiff.

[cyan skiff]

I know but this button not appear
I cant find it
Please some one help me @cyan citrus

[split wharf]

Why this event is not showing??

[cyan citrus]

If you cannot find the relevant option in your account settings, then it may not be available for your account. The region change option is not available for the accounts registered in European Union or European Economic Area due to General Data Protection Regulation(GDPR).

[cyan citrus]

Can you please take a screenshot of the event in your events without opening the event?

[cyan citrus]

Without opening the event, @split wharf.

[cyan skiff]

I am live in Egypt now can I change it please

[viral thistle]

Any Mod here

[cyan citrus]

No, you cannot. The law applies to your account regardless of where you're currently living.

[cyan citrus]

May I ask what does it concern?

[viral thistle]

Region change problem

[cyan citrus]

What is the issue you are facing while changing your region, @viral thistle?

[cyan skiff]

OK 😫
Thank u

[viral thistle]

Parameter error-1

[cyan citrus]

My pleasure, @cyan skiff. Please do come back again, should you have any further concerns.

[cyan citrus]

Please contact customer support in-game for further assistance regarding this matter.

[viral thistle]

I have video message how to get attached with the customer support

[cyan citrus]

There should be an option to attach files during your conversation with the customer service, @viral thistle.

[split wharf]

Event is not showing in events section, but I have 4 pink card there's a option to use it but after clicking use that event opens

[viral thistle]

Can I contact through Email

[cyan citrus]

Please contact customer support in-game for further assistance regarding this matter.

[viral thistle]

Ok

Thanks

[cyan citrus]

No. Account related matters should be redirected to customer service in-game.

[long kettle]

Help

[viral thistle]

Hello any Mod here

[fleet wigeon]

+1

[viral thistle]

Server Down

Hello

[cyan citrus]

Have you tried as instructed in the notice?

[viral thistle]

Any moderator

[cyan citrus]

Can you please elaborate?

[pearl kernel]

Whe we decrease / increase our teammates audio through settings even slightly after that we can’t hear them at all through the whole game unless we restart

[viral thistle]

Sorry...No the community doesn't help

[cyan citrus]

Have you tried to do a routine repair of the game, @pearl kernel?

[pearl kernel]

It does it for everyone

[cyan citrus]

Can you please take a minute and report the issue in #old in compliance with channel's pinned instructions, @pearl kernel? You can also use the active thread in that channel: #887111880534024272.

[cyan citrus]

Are you referring to PUBG MOBILE discord community?

[pearl kernel]

Oh sorry couldn’t find report channel and thought support was the right channel

[cyan citrus]

No worries, @pearl kernel. You can always come back here, should you require any further assistance. Have a great day ahead!

[long kettle]

Yep tried everything icluding repair and re-downloading the game

[cyan citrus]

Where do you reside, @long kettle?

[long kettle]

Are you serious bruh

[night cloak]

Are you in Bangladesh?

[long kettle]

What does that have to do with the bug

No

[night cloak]

It is usually a network issue.

[long kettle]

Pubg is allowed in my country

[long kettle]

And my network is fine 😩

Wanna see my green ping

[night cloak]

I know. Just try switching to a different one - until all the files you need are downloaded.

[long kettle]

Its a bug from the game clearly

Oh i got ya

Maybe its because i keep exiting the game during the download process then

☹️

[night cloak]

Understandable. But calling it bug will not magically solve your problem. I am trying to help solve your problem.

[distant jungle]

There is southeast asia pdp contest on going right now... can i pass again the design that i had passed for global pdp contest that is not included in the ahortlist? Or should i make another design to be passed...

[long kettle]

Well im gonna try your instructions, if it works then you are a hero

[night cloak]

Another design will increase your chances.

[distant jungle]

@night cloak thanks...

[night cloak]

No worries and good luck!

[runic raft]

Who is the official PUBG? I have a lot of subway escape ideas I want to share with you

[cyan citrus]

You can share your ideas and any feedback regarding PUBG MOBILE through #old, @runic raft.

[winter obsidian]

Is there any way to login with disabled
Facebook account?

[cyan citrus]

No. The Facebook account should be functional in order to use it for PUBG MOBIE, @winter obsidian.

[unreal hull]

Hello, I've purchased the seasonal 3 months subscription of RP prime and prime plus from subscription festival event at the start of C1S1. Now in C1S2 the subscription festival event is back again, now if I were to purchase that 3 months subscription again while still having my previous subscription on-goinng with an expiry date of 10-10-2021. So will the new subscription gonna be add up into my previous subscription as well ???

[rose dagger]

Sir I could not be able to change my region

5607485076

[worn geyser]

How to get more silver i only need 50 more to get an outift

[rose dagger]

Pls change my region

[runic raft]

Wtf？

@cyan citrus

No good

[cyan citrus]

What is the issue you're facing while changing your region?

[runic raft]

@cyan citrus look me，，

Is so bad

Why？

[rose dagger]

I can't receive verification code while changing region

[cyan citrus]

Can you please translate that for me?

[cyan citrus]

Please contact customer support in-game for further assistance regarding this matter.

[cyan citrus]

You may redeem them through the shop with BP. Unfortunately, I don't know any other way than that to redeem silver fragments.

[runic raft]

@cyan citrus Failed to send message, long press to view other options

[cedar drum]

Hey do you know how to install the beta the download keeps getting canceled by apple

[runic raft]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @runic raft. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

The beta version is currently closed. You can instead download the live update and continue playing.

[runic raft]

@storm flumeFailed to send message, long press to view other options

Ok？

[cyan citrus]

I'm not quite aware of this error. Can you please use #discord for further assistance?

[runic raft]

I can't send a message,

[rose dagger]

My issue

[cyan citrus]

You have already been answered, @rose dagger.

[tender eagle]

Hello Tencent. My name is Ravil and I am 21 years old. And I play your game. My account id 7268033371 was banned today 09/18/2021. Help me please. Unblock my account. I did not do anything. I play fair, I have not used cheats and any software. Help me please. I look forward to hearing from you as soon as possible. There is no point in emailing you, so I look forward to hearing from PUBG MOBILE LITE support.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender eagle.

[runic raft]

Noob，

Wtf this is

I can't send a message,,,

[night cloak]

I cannot translate what that error says, @runic raft. I believe it’s tell you that you’ve already sent a message and need to wait 6 hours. Feel free to edit your last message and copy your feedback into your previous message.

[floral spear]

pubg is not allowing us to unlink email from account

after getting hacked or something they will tell sorry we cannot do anything

[night cloak]

Kindly contact in-game support for your such query’s.

[runic raft]

@night cloak Failed to send message, long press to view other options

[floral spear]

they are not helping us

[night cloak]

Edit your previous message.

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[floral spear]

yes i understand everything how much good customer service pubg give us

few days ago my friend account get hacked and hacker linked his twitter account with it

and now my friend is not able to unlink his account nor he is able to link his email

[runic raft]

@night cloak I don’t know why I can’t send a message in the feedback area, I hope you can pass my thoughts to the official team of PUBGM

Ple bro i need you

[night cloak]

Please long press the “o” message you’ve already sent in the #old channel and click the edit message option. Then you may copy and paste this message.

[runic raft]

@night cloak I hope that the suggestions of our Chinese community can be adopted, and we can pay for this model.

[night cloak]

Use #old.

[runic raft]

@night cloak I can’t send a message to the feedback area, I hope you can take my thoughts with me

[hearty solstice]

Hello, I have a problem when I want to use Uc. I can't. Please help me.

[night cloak]

May I ask what your first language is?

[runic raft]

@night cloak

[night cloak]

Do you’ve a screen recording of the error?

[runic raft]

Looke this，，

[night cloak]

Looke this，， @runic raft

[chrome crane]

Hey I delete my all pubg friend but some players showing on my friend list when they come online please help me what's wrong with me

[hearty solstice]

Yes

[runic raft]

No good ok？

[night cloak]

They may be friends via your social media?

[runic raft]

I'm Chinese people

Is so bad ok？

[chrome crane]

My account only connected with gmail

[hearty solstice]

Can you see

[runic raft]

I just hope my suggestion is adopted, after all, this is our country’s game@night cloak

[night cloak]

Odd feel free to report this in #old.

[night cloak]

Have you tried any of the following:
Routine repair
Restart your device
Re-install PUBG MOBILE?

[chrome crane]

Viasy who are you is this your job or what my bro

[feral forge]

We are only volunteers here providing community support for PUBG MOBILE are unable to assist players with account related issues, @chrome crane. You may submit your report to #old if you encounter any bugs or issues in game, the community team will go through all the messages in that channel and will forward players’ concerns to the developers.

[chrome crane]

Thanks

[hearty solstice]

#Viasy Yes, I did it all and it didn't work.

[storm flume]

Please avoid going off-topic, @chrome crane. You may have unrelated conversations in #chat.

[night cloak]

May I ask where you reside?

[hearty solstice]

I live in Saudi Arabia.

[night cloak]

Very strange, @hearty solstice. Unfortunately this is an account related issue. Kindly contact in-game support for further assistance regarding this matter.

[oblique harness]

hello, my account is blocked although I have not violated anything, I ask you to review the ban again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique harness.

[hearty solstice]

T‏hey didn't gef me answer . I try to contact them for two days and they didn't answer me.

[night cloak]

Please wait patiently for their response as we cannot assist in this matter.

[hearty solstice]

Thanks

[proud flicker]

How to complete im so unlucky achievement in pubgm

[night cloak]

May you share a screenshot of the achievement you’re referring too?

[feral galleon]

Hey, i need remove Facebook from the acc but i cant

Who can help

[celest shadow]

I'm so unlucky

Deal damage to more than 1 different player in a match without defeating any of them.

[proud flicker]

Its a hidden achievement

[proud flicker]

More than one means how many

[celest shadow]

Does the Facebook account belong to you?

[celest shadow]

You can deal damage to 2 or more different players without defeating them.

[feral galleon]

Yes, i can give screen but it russian language

[proud flicker]

I tried but not working

[celest shadow]

You can change the language under the settings. Once you do, please provide us with a screenshot.

[feral galleon]

Okay

I need give video DM?

[celest shadow]

You can send the video here.

[feral galleon]

Okay

[celest shadow]

Feel free to ask tips from other players in #pubg-mobile.

[proud flicker]

How many hidden achievements are in the game

[celest shadow]

There are a few and these achievements are hidden for a reason. You can discover it by chance or discuss with other players about it in #pubg-mobile.

[feral galleon]

@celest shadow

[proud flicker]

I can’t find answer on that

Can i complete that achievement in duo

[celest shadow]

Thank you for providing a screen recording. To resolve this issue, please log out and perform a repair from the login menu. You have to make sure that you select "Routine Repair" and "Restore Default Settings" before you confirm it.

[celest shadow]

Should be possible in Duo and Squad.

[wary flume]

my game suddenly got alot laggier after the update is there some kind of problem to this?

[plucky stirrup]

I have this issue after the update and it is SUPER ANNOYING.
I can’t hold “cook” any type of grenade for as long as i want. it is going to be thrown immediately after I press the fire button. As u can see i was still holding the button when the nade was thrown already. Pls fix it… I use 3D touch btw.
I am trying to upload a video but it is taking too long

[night cloak]

You may report this in #old.

[night cloak]

Kindly report such issues via the #old channel.

[warm fox]

ID Banned Without Any Reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm fox.

[night cloak]

Please avoid going off-topic. You can have unrelated conversations in #chat. Remember to be respectful towards all community members too.

You may purchase UC via the in-game shop or https://www.pubgmobile.com/pay. Begging is not allowed within this server. Please avoid doing so again.

[lapis phoenix]

I have alot of fake damge in game i hit headshot 3times and no damge count
My ping is 50-100
Device samsung s6 edge plus
Server Eroupe

[night cloak]

By fake damage are you referring to blood splatter and no damage?

[lapis phoenix]

Yes

I even got the headshot sound but no damge

[night cloak]

Due to you having semi high ping you’ll experience this a lot. I do myself too due to not having a server for my region. Unfortunately you’ll need lower ping to avoid having this issue.

[lapis phoenix]

Is the fps can effective the damge too?

[night cloak]

This is one of the very many factors, yes.

[hollow gyro]

Dear,PUBG Mobile the lobby is appearing a little compressed after the 1.6 update.Please fix it.

Character ID:51525860500
Device:Vivo Z1x(Android 10)
Connection type:Cellular
County:India

[pallid briar]

Can you please try repairing your game and see if the issue still exists?

[hollow gyro]

Ok I will try Thank you for your suggestion.

[pallid briar]

Hopefully it works, otherwise you may report the issue in #old instead.

[unreal hull]

Hello, say if we are connected to a VPN and then we open our game and start playing. Then would it gonna effect our account?? Am I gonna get banned ??

[night cloak]

This server does not recommend the usage of a VPN to any users.

[rigid ridge]

So it's confirmed vs AI hard is being removed, as in beta it's no longer there what a shame! Just easy and normal :c

[mystic garden]

Guys do u know how can i turn my RIGHT fire button on? I use 3d touch and I can’t find it. even through it is not disabled or hidden in the controls. It’s weird?

[rigid ridge]

Also

[pallid briar]

No official statement regarding this. Please remember that all things from beta are just there for play testing, it may or may not be the final decision.

[jovial spire]

I wanna change my region but I can’t get otp in my mobile namber…

[night cloak]

Feel free to report your feedback and bugs in #old.

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[rigid ridge]

But :c why add just easy and normal and not hard? It's weird

[night cloak]

Do you’ve Display left fire button enabled via basic settings? I don’t believe there’s an option for the right. It’s automatically enabled.

[pallid briar]

Feel free to leave your suggestions and feedback in #old and maybe it will be added on the future.

[icy prairie]

Any mods here?

[night cloak]

Kindly state your issue.

[mystic garden]

Yeah i have it enabled and I don’t have any issues with my left. But the right button is completely gone 😨 it shows when i am editing the controls but when i click save and returned back its disappeared. I tried to repair and rest but idk

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[night cloak]

Odd. Let me have a better look at settings and get back to you.

[icy prairie]

I can’t change my region because I’m not getting the verification code

[night cloak]

Unfortunately I cannot find anything to enable the right fire button are you able to share a screenshot of what control settings you use? Like this.

[night cloak]

Could you please try using this layout with option number one and let me know if the fire button appears?

[paper void]

I'm Getting a problem in Pubg mobile in Gameloop "rp respect" I cant control any thing.

[cyan citrus]

Please report the issue in #old in compliance with channel's pinned instructions, @paper void.

[paper void]

Ok Thank you

[cyan citrus]

My pleasure!

[mystic garden]

Yes it was showing. But unfortunately I don’t use this layout I use 3D Touch and its not showing there 😞

[night cloak]

I believe this option is not available for you whilst using the 3D Touch option. Feel free to provide your feedback regarding this in #old.

#pubg-mobile they are not banning cheaters only banning legit players

They ban me for nothing i play this game from Season 3 and this what i got from PUBG

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[polar dagger]

Why am I not on region leaderboard

I won lots of times yet it say best on na

[night cloak]

Can you please provide screenshots of the your regions leaderboards?

[naive linden]

My I'd got hack

Plzz help

[mystic garden]

Ahh thank u, I believe i was confused 😟

[feral forge]

Do you still have access to your PUBG MOBILE account, @naive linden?

[naive linden]

I have all log in information but when I open pubg it's says your game as migrated to another version

[feral forge]

If your account data has been migrated to another version, please download the relevant version and contact the in-game customer service of that version for further assistance in this regard.

[polar dagger]

I am in game so I'll give you screenshot later
Basically I am in asia,myanmar and at the bottom it shows that I am bronze 3 and has no wins

[oak shore]

My friend account got banned wrongfully. Can anyone guide me to recover it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak shore.

[night cloak]

And what’s your actual rank?

When will 90fps available for other supporting devices???

[night cloak]

There’s no ETA.

Cannwe play versus ai mode with friends?

[celest shadow]

Yes.

[night cloak]

My account has been banned for 10 years, and I have not violated any user laws and have not used any methods of fraud.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Ok

[polar dagger]

Platinum 2

[plain ridge]

Hello pls help I want to change region

[median jackal]

You can your region from basic settings.

[plain ridge]

But didn't not get code to region change pls help

[median jackal]

What's your residing?

[plain ridge]

Pakistan

[polar dagger]

https://media.discordapp.net/attachments/654220590462402560/888668179495288902/Screenshot_2021-09-17-13-56-52-477_com.tencent.ig.jpg

Like this but the screenshot isn't mine

[pallid briar]

Please don't use any language other than English. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain ridge]

@median jackal pls help bro

[night cloak]

Please note you’ve to be diamond V for your stats to count towards regional rankings.

[median jackal]

Join your regional server from 3.1 of #735483472432594994 or contact with in game customer service.

[pallid briar]

You can report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @rancid token.

[plain ridge]

Give me instructions how to chat in game service pls help

[median jackal]

We're unable to help you in this regard. Just tell them about your issues.

[plain ridge]

Deleting pubg and leaving ok by 😭 😭 😭 😭

[rancid token]

Please ban

[heavy vortex]

How about you stop spamming and save yourself from a ban and wait for the report to process in game the way it's done for the report you did. @rancid token

[rancid token]

@heavy vortex file user hy please ban

[naive linden]

How can I delete mine pubg account

??

[feral forge]

The option is only available for account that is created in the EEA regions, @naive linden.

[naive linden]

What do we mean by EEA region??

[feral forge]

European Economic Area.

[naive linden]

Ohh

[pallid briar]

Since you have already reported, please wait patiently for the security team to investigate. You will receive an in-game mail if the user gets suspended.

[naive linden]

My account hot hacked , he has changed all of the log in information but I have third link , I can open my account from third link but the hacker always trys to open my I'd

Why can I do for it ??

Wht*

[feral forge]

You may contact the in-game customer service for further assistance in this regard to request a support agent to unlink the unauthorized person’s social media link from your game account. You may refer to the steps in this screenshot as reference:

[cerulean scroll]

I want to unlink my Game Center account from my PUBGM account but i get this message. Help please.

[feral forge]

Could you please try to perform a repair from the login menu of the game? Select "Routine Repair" and "Restore Default Settings".

[cerulean scroll]

On it

[velvet hinge]

I was playing flora menace mode on duo Erangle for will steel achievement and I did heal above 1800 DMG , u can see that on pic But achievement didn't get complete
Tried everything Routine repair and restart.

[cerulean scroll]

It worked, thanks a lot. Have a great day ahead.

[night cloak]

@heavy vortex

@ocean walrus help

[pallid briar]

I believe you were already responded to already earlier, @night cloak. Please avoid repeating the same question if you have already been answered.

[night cloak]

Oh really

What the hell is this

I ain’t see my lobby

Why ?

I saw this option and then I off my net

[pallid briar]

You may refer to the notice that was given here.

[night cloak]

They think I use vpn they block it

I’m Pakistani simple girl

I need my acc back I really did nothing

After that they said nothing

[heavy vortex]

Whatever you did is written in this screenshot you shared.

[night cloak]

What I did ?

I am a simple user why u guys don’t listen

It’s an accident

I know nothing about it

How I get it back ?

Or I lost my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant sequoia.

[wide void]

Is the game owned by krafton only?

Now*

[night cloak]

I try the same thing on my noob acc to see if my account is deleted or what but it’s not same

[velvet hinge]

[night cloak]

Noob acc

[night cloak]

Pls have a look there is an option 6 days and then time then there is no cancel button here

[pallid briar]

You may read the customer services response again. Unfortunately we are unable to assist you in this regard. You have made the choice to either create or transfer your account on a European Country, which means your account is bound to the GDPR law. You won't be able to transfer your data out of the EEA region due to the GDPR law restrictions.

[heavy vortex]

Account can only be deleted in EEA region based accounts and if someone disagrees, it asks the user to delete the account and as your screenshot says you disagreed which resulted in deletion of the account. @night cloak

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Dear I didn’t delete it

[night cloak]

You can see there is no time in my account it’s mean it’s in kinda glitch

[pallid briar]

About the"Data Transfer Outside EEA" option,

If you select Accept, then nothing will happen and you will be returned back to the basic settings. However, if you select Disagree, you will be prompted to delete your account.

[night cloak]

I give my 2 years in this account not for that day help me out

If I press disagree there must b time comes but now there is nothing bcz check my both videos

Save my account I want it back

It’s an accident i don’t know how

And someone told me that u have 7 days once it’s on deleted process in 7 days u can get it back

But why there is no option to accept it back ?

[heavy vortex]

7 days is the time it takes to delete the account.

[night cloak]

Yea then u can get it back if you want to

Why that option is no more now

In this Update there is some glitches

[heavy vortex]

I believe there's no way to get it back once selected to delete.

[night cloak]

No sir trust me it was a way and some one did it

[ripe jolt]

How can I invite pubg news bot to my server

[wraith dome]

Someone who had a problem with uc buy before?

[night cloak]

See here there is an option to cancel it and when u press cancel option back it’s mean u can have ur acc

[night cloak]

Pls have a look

[feral forge]

Go to #news and click the follow button down there.

[ripe jolt]

Ok

[feral forge]

Could you please elaborate your issue?

[wraith dome]

I have bought before 1 day UC from the game, when i pressed my touch id, i received something like notification on my screen "we can't do this right now" smh like that and when i pressed ok after 5 second its took my money and i didn't received my UC. I think maybe its got delay but maybe no.. its 24 hour done. What should i do?

[feral forge]

You may contact the in-game customer service for further assistance in this regard, @wraith dome.

[wraith dome]

I do but still not got message.. and there is a problem that i can't see the payment which i do from my apple id, i got only message from iTunes that i got billed for , money..

How i can proof that i payed money to PUBGM?

[grave linden]

I get voice glitch of teammates after the update .. the game is ok but teammates voice gets glitches eventually 🙁

[grave linden]

Game sound*

[feral forge]

If you have already contacted the in-game customer service, please be patient for a response from them, @wraith dome.

Please use #discord for further assistance in this regard, @night cloak.

[pallid briar]

Can you please try performing a routine repair and see if that helps?

[grave linden]

How that works🥸?

[wraith dome]

Okey but, can i proof the payment with the message from iTunes that i billed for some money? Because there is not writing that im billed from PUBGM?

[feral forge]

You may contact your bank or credit card company to obtain the information.

[velvet hinge]

Someone ever gonna reply to my question?

[night cloak]

On the side note may I ask if the glitch you’re facing is the game volume and teammates volume going quite, also are you on and IOS device?

[grave linden]

Yeah I’m.

[pallid briar]

Click on the repair button at top-right of the login screen and select routine repair option. Please note that this will redownload the recent updates again and I recommend you save/upload your sensitivity and layout to the cloud if you haven't already.

[wraith dome]

The problem is that its not a bank or something like this.. oh nvm thanks so much i will wait answer from the customer support

[night cloak]

May I ask if you went into the cell matrix whilst doing this achievement?

[vivid oxide]

Bro how to get free uc

[night cloak]

You can win giveaways in #giveaways when hosted.

[velvet hinge]

Nah bro ,after zone started I came into safezone.

And started collecting meds.

[vivid oxide]

Bro how to get free uc

Help

@night cloak

Viasy bro can i give my id

And u snt the free uc msge to discord

[night cloak]

Please stop begging.

[celest shadow]

The event has ended, @vivid oxide. Feel free to check out #events to participate in other events.

[vivid oxide]

Is it sure

[night cloak]

Am I able to ask for a screenshot of what this achievements requirements are or is it hidden?

[velvet hinge]

Hidden

[placid shard]

Any supporter can help me please!!

[night cloak]

Could you please try completing this achievement in a regular mal without an event?

[night cloak]

We did see your message yesterday but found it very strange you did obtain this achievement. Please report this issue in #old. Sorry for the late response.

[velvet hinge]

People completed this achievement in this mode , so do I

[placid shard]

I have reported it there, still no reply!!

[night cloak]

Unfortunately I’m unsure of why. I’m sure if someone has an answer they’ll reply, Please be patient.

[velvet hinge]

Okay , no problem
U gave best answers u can.

[keen stump]

I changed my country region to other than india now I am unable to transfer my account to BGMI and it says you cannot change your region before March 2022, and bgmi account transfer will shut down by December 2021, please help me out

[night cloak]

You should not expect a reply from the #old channel. This channel is to make the team aware of players feedback regarding PUBG MOBILE.

[night cloak]

Unfortunately there’s no other way to change your region, you’ll have to wait for the cool down too end.

[keen stump]

I am ready to wait but the problem is BGMI transfer window will shut down on December 2021 and I cannot change my region before March 2022

[night cloak]

There’s nothing that can be done in this case.

[placid shard]

But me, I have a problem, not feedback!!

[night cloak]

Unfortunately the problem you’re facing is something the community members cannot help with. As to my knowledge you should’ve obtained that achievement, which you have not. Seems to be either bugged or glitched therefore you’ll need to submit your issue in #old.

[cyan citrus]

Did you receive any reply yet?

[placid shard]

Delete it after u see it.

[night cloak]

Can I change my linked mobile number?

[cyan citrus]

Where did you contact them previously?

[cyan citrus]

That is not possible at the moment.

[placid shard]

This was before I uninstall and reinstall the game, because one of the moderator says try to do that.

[grave kernel]

5220519613 un pan this acc

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, Kindly refer to #faq subpoint 2.12 for information regarding your account suspension.

[cyan citrus]

You should be able to access the same ticket on same device. If you're unable to access the previous ticket, please make them aware of that in current ticket.

[storm flume]

Please do not use languages other than English, @grave kernel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[placid shard]

What i must say? to them?

I don't have access to same ticket as u see

[cyan citrus]

That you have lost access to the previous ticket and would like to continue with the current one, @placid shard.

[placid shard]

Ok, I will write that.

[cyan citrus]

And please wait patiently until they will get back to you, @placid shard. May I ask what was your highest rank in previous season?

[placid shard]

Ok, it's Diamond Vi :), that's why I want to contact them in faster way.

Do u mean in this season? now?

[cyan citrus]

Previous season, @placid shard.

[placid shard]

Conuqer, and I reached "5200" point.

[shadow current]

Any solution for rp respect show in match?

[cyan citrus]

Got it! I would suggest you to make a small recording of your profile that includes your numeric user identification, your cycle stats that include your highest rank in previous season and also incomplete achievement and send it directly to in-game customer service.

[cyan citrus]

That is known a issue. As temporary solution, you may need to restart your game when you face the particular issue. Also, please submit a report of the issue in #old in compliance with channel's pinned instructions.

[shadow current]

So i think there will be update for that right?

[placid shard]

Like this u mean? right?

[cyan citrus]

There should be a fix but we do not have an ETA yet.

[shadow current]

Ok ty

[cyan citrus]

Correct. Please send it to customer service in-game.

[cyan citrus]

My pleasure!

[placid shard]

Ok, hope that will help.

Thank you.

[cyan citrus]

My pleasure, @placid shard! Have a great day ahead!

[little root]

how to fix error code
70254639

[vagrant tulip]

Can you sent a screenshot?

[little root]

mm tring to get 1 🙂

[vagrant tulip]

okay

[grave linden]

Did you guys introduce lvl.4helmet ..
Pov.Shabbir gaming

[chilly root]

Is there emulator support here?

[cyan citrus]

We only provide community support for global version for PUBG MOBILE. The game in attached recording is not PUBG MOBILE.

[grave linden]

Nvm.

[cyan citrus]

You can state your issue if it is related to PUBG MOBILE.

[night cloak]

Should you require assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[chilly root]

Yea I scrolled up and realized its been asked here already, it is related to the rp respect screen interrupting game start. Lost alot of game because emulator takes time to load back and we have already landed and been killed.

[cyan citrus]

That is a known issue. Please report it through #old, @chilly root.

[chilly root]

Okay sure, thanks. I hope PUBG does some huge compensation, its been more than 2 days and still not fixed 😦

[proper fjord]

My account has been banned for 10 years, and I have not violated any user laws and have not used any methods of fraud.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper fjord.

[faint jolt]

@cyan citrus

[cyan citrus]

My pleasure, @chilly root. Have a great day ahead!

[cyan citrus]

Hello! Do you require any assistance?

[faint jolt]

Bunk I need help, um my squad and my server is asia

And it's so freaking laggy

Isi t pubg or just asias problem

See theres green, yellow, red signals but right now there's just a stupid loading things

@cyan citrus

[cyan citrus]

Can you please elaborate more, @faint jolt? More specifically the loading part.

[faint jolt]

Umm

You see the part where they show your like server thing in lobby

Wait I will send a picture

[cyan citrus]

Got it! This might be an issue related to your network connection, @faint jolt. Have you tried to switch to a more stable network connection or just any different network connection than the current one?

[reef tendon]

Please resize the veggie carton backpack, it's too big, my guns are glitched inside it so it looks weird

[faint jolt]

Uhh it's fine in lobby talkingbut when we try a match it like were in hell

This happened to me, and Alot of my other friends

[feral forge]

Feel free to share your suggestions and feedback to the game in #old.

[glass gorge]

hi anyone help me?

[cyan citrus]

Again, might be an issue related to your network connection,@faint jolt. Can you please reply to my previous question again?

[feral forge]

Hello, feel free to state your issue here.

[glass gorge]

mam does gfx tool ban ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @glass gorge.

[faint jolt]

Yes I tried other connections

[glass gorge]

cuz im using mi 11 x pro sd 888

need update

low resolution blur issue so

[cyan citrus]

For how long have you been facing this issue?

[feral forge]

It is not allowed. Feel free to share your feedback and suggestions to the game in #old, @glass gorge.

[faint jolt]

This has been happening

Since the new update came

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions, @faint jolt.

[full compass]

@lime juniper my friend permanently lost his Facebook account and it's the only thing linked to his game. Is there any way he can retrieve his pubgm account?

[night cloak]

Kindly ask your friend to refer to subpoint 2.8 and contact Facebook customer support.

[full compass]

I said permanently lost

[onyx cairn]

The only way to retrieve is to have linked another social media platform as recommended.

[full compass]

Thanks

[rigid sphinx]

When rp respect glitch will be fixed?

[night cloak]

No ETA.

[grim vine]

How to fix this problem. I always says error.

@feral forge

Any one. M

[pallid briar]

Please contact the customer service in-game for further assistance or try again later.

[viral flume]

when do they put the metro royale back?

[pallid briar]

September 28.

[viral flume]

Ok thanks

[pallid briar]

You're welcome! You may check this out in #news:
#news message

[viral flume]

Nice

[round spear]

Hey guy is safe to share my game log file?

Someone on the official pubg mena asked for the log file to see what's causing a glitch for not downloading the map resources

[night cloak]

Of course not! Do not give your login information to anyone.

[round spear]

Not my login information

The log file

[untold sun]

Is bonus challenge coming in eu ?

[onyx cairn]

Wait, please share it only with Felix in MENA Discord server, @round spear.

[onyx cairn]

This log file info is only for Tencent staff to investigate login issues for players from Iraq.
They are currently asking in the MENA Discord server for players having such issues.

[surreal turtle]

Solution for this anyone?

I can't login to my other Twitter accounts 😭

[night cloak]

Try reinstalling.

[surreal turtle]

Other than this?

[night cloak]

Clear app cache.

[onyx cairn]

File claim

[round spear]

That's why I'm here to ask

If I should share it with her/him

[pallid briar]

No information regarding this.

[night cloak]

He didn’t ask for support regarding his account ban. He’s asking how to login via another social media account.

[onyx cairn]

Ask in MENA for assistance, please.

[round spear]

Im just asking if it's safe to share 🙂

[onyx cairn]

It is.

[surreal turtle]

Not for bann regarding read what I asked bro

[onyx cairn]

And ask over there for more.

[surreal turtle]

Not work

[round spear]

Ight

[night cloak]

Where do you reside?

[surreal turtle]

@cyan citrus don't mind bro but you don't have information to give. Last time you told me contact customer service for something was solved by @celest shadow easily

[surreal turtle]

I would like to talk with someone who can help from mods

[night cloak]

This is a community support channel.

Why did game get deoptimised

[night cloak]

May you elaborate, please?

Anti aliasing went from 4x to 2x

[drowsy pumice]

is it only me who cant use shift to speed vechiles?

[night cloak]

Do you play on emulator?

[drowsy pumice]

Yes

[night cloak]

When the team re optimise PUBG MOBILE they re optimise to what they think suits most devices the best. Weather it be downgrading graphics or upgrading them.

[ruby marsh]

566812254 my id
Can someone explain why its like this?
I win already 3 matches

[night cloak]

Should you require assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

You’ve to be ranked diamond v or above.

[ruby marsh]

Then why there is gold v? Okay thanks then

[night cloak]

That could be glitched, if you look at the bottom left of your screen it gives you the requirements for regional ranks.

[ruby marsh]

Ah okay cuz before its was not like this

Thanks

[night cloak]

Correct, it has been changed to a higher rank to make it more fair. You’re welcome! 🤗

[ruby marsh]

Last question, when im gonna be diamond v The wins from gold till diamond will count?

[cyan citrus]

No, @ruby marsh.

One reason for these changes made to regional rankings were because of the players exploiting a bug.

[rigid sphinx]

According to points, i am ranked in kill ranking 23 in solo tpp asia...but its showing unranked why?

[lyric fossil]

Hello, Will Bonus Challenge back on Asian countries ?

[cyan citrus]

No information regarding that, @lyric fossil.

[lofty tree]

Hi I want to change my region what is the procedure

[cyan citrus]

You can do it through in-game settings > Basic > Account settings, @lofty tree.

[rigid sphinx]

@cyan citrus

[night cloak]

What’s your current in-game rank?

[rigid sphinx]

unranked...but i am in diamond 1 in solo

[night cloak]

Could you please share a screenshot?

[lofty tree]

I’m not getting the code trying from a month

[rigid sphinx]

No i cant share ss...i am away from my home

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[rigid sphinx]

what is the minimum level of account required for getting conquerror

[rigid sphinx]

@night cloak

[cyan citrus]

What is your current level?

[rigid sphinx]

34

[cyan citrus]

You may need to level up until you will be ranked again. You may contact customer support in-game for further assistance, @rigid sphinx.

[rigid sphinx]

@cyan citrus how much I have to rank up any idea

[cyan citrus]

You can play until you will be ranked. Should be around 38 to 40. However, I don't have an exact number, @rigid sphinx.

[lofty tree]

@cyan citrus no help from customer support still not getting the code tried different numbers but no response🥲

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[placid shard]

Hi agian @cyan citrus ,
I got this reply :

[cyan citrus]

Please wait until they will get back to you, @placid shard.

[placid shard]

Ok, they will get back to me in this chat? right?

[cyan citrus]

Yes, @placid shard.

[placid shard]

Ok, Thank you.

[cyan citrus]

My pleasure, @placid shard!

[quiet kite]

I added 380uc In my pubg account through in game via net banking. Payment was successful but I didn't get my uc. What do I do?

[night cloak]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

[unique mist]

Is there any way to unlink pubg 3rd link ? Plz ans

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[unique mist]

I have contact them but no reply

[night cloak]

Kindly wait patiently for their response.

[unique mist]

I have waited 1 month

Thats why i came here so that i can get any help from moderators

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[cobalt lion]

Hi I use emulator when i change grenade skin i cant use it in game by keyboard?? why ?!

[fossil pendant]

hey whats the rp respect ? i cant move my player and cant do nothing

[cyan citrus]

Have you tried to download HD resources, @cobalt lion?

[night cloak]

When you change your skin you cannot use your keyboard for the grenade key?

[cobalt lion]

yeah

[cobalt lion]

I did and same problem

[night cloak]

Should you require assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

Emulator?

[unique mist]

@night cloak where should i buy esports room

[fossil pendant]

yes

[unique mist]

It is not available at store

[night cloak]

You may apply for the tournament card via the website in the message below:

#questions message

[night cloak]

Kindly report this via #old to make the team aware of the issue.

[quiet kite]

In game report option?

[night cloak]

You may contact in-game support if that’s what you were referring too.

[quiet kite]

Can I not contact anyone here in discord?

[night cloak]

You cannot, no.

[quiet kite]

This report ?

[night cloak]

You may refer to #faq subpoint 5.4 for further instructions.

[quiet kite]

Ok

[cyan citrus]

That is not PUBG MOBILE. The support here is only provided for the global version of PUBG MOBILE. Next time, please reach out to relevant customer service instead.

[chilly root]

Done 😄

[tawny quest]

Hi, Pubg team i want to change my region.
Currently my region in pubg mobile game is United Kingdom selected by defautl but i wants to change in Pakistan. By doing in games settings it did not work. I also message in game customer service but it also did not help me out so please help me and change my region to pakistan.

Digital user identification:5121081614

Mobile: Mi 11 lite

Network: Cellular

Country: Pakistan

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord. Kindly contact in-game support if your query is account related.

[harsh sedge]

still have this problem i reinstall the game nothing changed help me

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @harsh sedge. You can also submit a report in #old in compliance with the channel's pinned instructions.