questions

[ashen path]

More then 1 month ago I’m trying to change it tried it on many devices and tried many phone numbers but I can’t change that…

[night cloak]

You change your region via you’re basic settings in-game. Click the account option located via the bottom right.

[thorny inlet]

hello, I cannot log into my account, I was hacked, help

[night cloak]

You can no longer access your PUBG MOBILE account?

[thorny inlet]

Yes

[inland verge]

Hello

[night cloak]

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8. And try gain access back to your account before contacting in-game support.

[night cloak]

Hello! How can I help you?

[inland verge]

Why pubg mobile Pakistan isn't giving us a complete voice pack of bhola record?

[foggy wagon]

I tried to log in on my Google account. The game just immediately tells me to call team support or restart the game.

[night cloak]

Could I please see a screenshot of the message you’re receiving?

Wen infectionmode coming?

[night cloak]

Kindly refer to this channels pinned messages.

[inland verge]

U haven't answered my question

[thorny inlet]

when trying to reset the password, via mail, he writes that "it was not possible to send the code to your mail, refresh the page or mail"

[cyan citrus]

<t:1631844000:f>

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[inland verge]

Why pubg mobile Pakistan isn't giving us a complete voice pack of bhola record?

[celest shadow]

As this is a regional event, feel free to inquire about it in the PUBG MOBILE Pakistan Discord server.

[inland verge]

He is not responding that's why i am contacting to you

[celest shadow]

Please wait patiently for a response.

[inland verge]

Bro i am trying from a whole month

How much wait?

[celest shadow]

You can send your inquiry in the server's support channel and wait patiently, @inland verge.

[inland verge]

I am telling you they are not responding.

They are playing with our feelings

[foggy wagon]

I didn't got a screenshot. But I made a video.

[celest shadow]

We are unable to assist you with this matter here. Please use #chat for conversations.

[inland verge]

Then who will assist

Pubg have so many idiots like you and pubg mobile Pakistan

[celest shadow]

This is a regional event, please forward your concern to the PUBG MOBILE Pakistan Discord server for further assistance.

[inland verge]

U should contact with them

It's not about event

They're not assisting us as well

[sleek falcon]

Pubg think about this!

[cyan citrus]

Please provide your feedback in #old, @sleek falcon.

[ashen mist]

Hello pubg team I have mistakenly changed my region in my account 5232166962 I want to change it back to India region for data transfer so please help me

[night cloak]

What’s your current in-game region?

[ashen mist]

Singapore

[rancid mantle]

Mr. Supporter. Watch this fotos. See what Cheater does. Why the game itself does not recognize that these are cheaters. Players must report so that the new game is thinking of blocking this player. Today I played 5 hands and I hit Chiter. Why???. The game itself must recognize that these are cheaters and block them quickly If the players report, it will take days to be blocked ... sorry for this game ..

Look☝️

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @rancid mantle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[ashen mist]

Please help me my current region is Singapore I want to change it to India for data transfer

[night cloak]

You’ll have to wait for the cool down to end before you’re able to change regions again.

[rancid mantle]

There is no point in reporting. Again with another account The game developer must design an in-game anti-cheat

[night cloak]

You may provide your feedback regarding PUBG MOBILE in #old.

[ashen mist]

Cool down time is 120 days
In 120 days transfer time will be end

[rancid mantle]

What the

😢

[night cloak]

Unfortunately there’s nothing else that can be done.

[ashen mist]

Then why this customer support if you can't do anything

[heavy vortex]

This is a community support channel, customer support is in game.

[ashen mist]

Customer support is chat bot it not helping

[fleet wigeon]

Sorry wrong channel

[heavy vortex]

Unfortunately only way is to wait for the cool down to end. No other way.You should be careful next time.

[ripe gazelle]

How to fix TDM glitch?

[ashen mist]

I want to transfer to Indian game iam from India

Cool down period is jan 5

Transfer last day is dec 31

[cyan citrus]

Can you please add more details about your issue?

[celest shadow]

There is nothing that we can do to help, @ashen mist. You will have to wait until the cooldown period ends.

[ripe gazelle]

@cyan citrus Yes I Can

[ashen mist]

Worst customer service

[ripe gazelle]

@cyan citrus

[cyan citrus]

Please do so, @ripe gazelle.

[still pollen]

can you help me with this message?

<@&481161015728406538>

[ripe gazelle]

@cyan citrus Prof in the video 📸

How I Can Give You prof tell me bro @cyan citrus

[cyan citrus]

You can send the video recording here, @ripe gazelle.

[ripe gazelle]

Video Is More Then 2 mints how I can send it here @cyan citrus

[real cedar]

My account was not opening

[night cloak]

@BADWOLF#9922 after changing to EEA region do you get account delete button?

[cyan citrus]

What is the issue you're facing when opening your account?

[celest shadow]

What can we help you with?

[celest shadow]

Please do not mention the moderator role as this is reserved for server-related emergencies.

[real cedar]

You did not agree to transfer your data outside the European economic area unfortunately we are unable to offer pubg mobile to you now do you wish reconsider

This error showing

N exit game

[celest shadow]

Click on "Tap to go" and provide more information about your team before September 16.

[still pollen]

that link is lagged look at this, wait i will send you screenshots

[ripe gazelle]

This video is 25 second my TDM glitch prof is in video @cyan citrus

[cyan citrus]

Can you please share a screenshot?

[tidal moss]

i am pushing for conqueror but i played two matches without aupdating the game from then my rank is not increaing but points is added in my tier but rank is not updating

[ripe gazelle]

@cyan citrus I am?

[cyan citrus]

Please try to update the game to the latest version and check again.

[tidal moss]

i am just away from conqueror my rank is 770 but now i am playing my tier points is incearing but my rank points still remains same

[celest shadow]

Sure, you can send the screenshots here.

[tidal moss]

i already updated and also play in updated version and earn the points but still same

[real cedar]

I have done it bunk

Now what

[celest shadow]

Please only send a few screenshots at a time, @still pollen.

[cyan citrus]

Please contact customer support in-game for further assistance.

[ripe gazelle]

I Have Uploaded the game but now doesn't fix TDM GLITCH

[cyan citrus]

Can you try to restart your game one time?

[celest shadow]

Please send an e-mail to [e-mail] for further assistance with this.

[honest slate]

My movement are glitching in TDM room why??? It's happening sincel long time. I can't run.

[ripe gazelle]

Yes I have clear my game cache but it's not working please fix this issue @cyan citrus 🙏

[cyan citrus]

Please contact customer support in-game for further assistance.

[tidal moss]

yes i restart so many timne i tried the different devices also

[cyan citrus]

Are you facing this issue after updating the game to version 1.6.0?

[ripe gazelle]

@cyan citrus Yes After Update and before update when I am buy Sara character

[still pollen]

okay and when will i get an answer? tomorrow is the last day for this

[ripe gazelle]

@cyan citrus sir

[tidal moss]

i am waiting somebody please help me ?

@celest shadow

[celest shadow]

You should also send an e-mail to [e-mail] and see if this helps with your issue. Unfortunately, I am unable to provide you with an estimated time.

[cyan citrus]

If you're unable to provide any video recording or describe your issue, then I'm not able to help you in any way. Try to do routine repair of the game or change your network.

[ripe gazelle]

Ok I will try to send video here

[honest slate]

Before that.

[tidal moss]

Can somebody resolve my issue or atleast reply me ?

[cyan citrus]

Please contact customer support in-game for further assistance.

[celest shadow]

Please elaborate your issue in detail and provide a screenshot of career results, @tidal moss.

[tidal moss]

i am pushing for conqueror but i played two matches without updating the game from then my rank is not increasing but points is added in my tier but rank is not updating.i am just away from conqueror my rank is 770 but now i am playing my tier points is increasing but my rank points still remains same.

[cyan citrus]

Can you provide a screen recording of the issue?

[celest shadow]

Have you tried repairing your game from the login menu?

[red ermine]

Yes

[tidal moss]

no i don't know how to repair the game from login menu

[red ermine]

Same

[tidal moss]

i do lot of harwork to reach to this close now if i not get the conqueror its all goes in vain for me

[celest shadow]

To perform a routine repair, you have to log out of your account and select Repair from the top-right of the login menu.

[red ermine]

K

[tidal moss]

after doing this ? is my issue resolve ?

[celest shadow]

It might help with your issue.

[night cloak]

Can i report someone from this server who dmd me a link that looks fake

[onyx cairn]

Hi!
Please tap on "tap to go" and fill out the form correctly and accurately. Once submitted you will be contacted via your submitted email address.

[celest shadow]

Feel free to use #discord.

[tidal moss]

i done this but stil same issue bro

[tidal moss]

is my rank is freeze ??

[visual void]

I removed by mistake pubg mobile from Facebook so when I tried to log in to my account in pubg mobile app this error message appears .

[ripe gazelle]

@cyan citrus prof in video please fix this now🙏

[cyan citrus]

Did you disable the Off-Facebook activity for PUBG MOBILE through your Facebook account settings?

[tidal moss]

@celest shadow

[visual void]

Yes I did it by mistake

[steep crag]

Does VS ai effect you K/D and rank?

[tidal moss]

please help

[cyan citrus]

This usually happens when you're using an unstable network connection. Please try to do a routine repair of the game and switch to a different network connection.

[ripe gazelle]

@cyan citrus but how I can fix this TDM glitch movements 🙏

@cyan citrus

[cyan citrus]

You have already been answered above, @ripe gazelle. Please avoid repeating yourself.

[cyan citrus]

Please contact customer support in-game for further assistance.

[visual void]

Can you help me please ... What I can tell them ?

[celest shadow]

That is unfortunate. Please report the issue in #old and contact the customer service for assistance with this.

[steep crag]

^^

[cyan citrus]

No, it doesn't affect your ranking or K/D/R, @steep crag.

[still pollen]

will they answer me today?

[still pollen]

@celest shadow

[steep crag]

So the. Vs AI mode just for practice?

[cyan citrus]

Correct, @steep crag.

[celest shadow]

I do not know, it depends. You may need to be a little patient for a response.

[tidal moss]

can yoou give email of customer service

[night cloak]

Where is super smooth graphic

[celest shadow]

You can contact the customer service in-game. Refer to subpoint 5.4 in #faq for further instructions.

[visual void]

I contacted to them but they didn't solve my problem

[tidal moss]

ok thanks

[cyan citrus]

Can you share a screenshot of the last response from customer service?

[night cloak]

How to do im so unlucky achivement?

[visual void]

They didn't understand my problem I think

[cyan citrus]

Is that ticket currently closed, @visual void?

[visual void]

Yes they close it

[cyan citrus]

As already mentioned by customer service, the information has been forwarded to concerned team. You may try to open a new ticket and send a kind reminder that your issue has not been resolved yet. You may include as much precise details as possible in your ticket and mention that you have disabled Off-Facebook activity for PUBG MOBILE by mistake, @visual void.

[plush cedar]

السلام عليكم

[pallid briar]

Please do not use any other language other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

It is a hidden achievements so no exact information. But most of the community members who completed the achievement have said you need about 15 assists (or more) without any knocks/kills. You can check your assists from the detailed statistics page after each match. You can try asking in #pubg-mobile to see if any community members can help you out with more information.

[pallid briar]

Feel free to leave your feedback and thoughts in #old.

[fossil bridge]

Will the rp lock today?

[pallid briar]

At September 16 00:00 UTC.

[loud cradle]

I need Pubg admin ASAP

[pallid briar]

What does it concern?

[tight lantern]

@alkaabi this is scammer

[cyan citrus]

Can you please elaborate, @tight lantern?

[tight lantern]

this guy will talk to any one need is acount back

[cyan citrus]

Where did you encounter this person, @tight lantern?

[tight lantern]

in this group

[cyan citrus]

Feel free to use #discord for such discord-related matters, @tight lantern.

[wispy crow]

Can We Open Rp Crates Tomorrow or Rp Will be Locked By tomorrow

[rose charm]

Can someone tell me what to do if account gets hacked

and he connects almost every link

[cyan citrus]

The Royale for this season will end on September 16 at 00:00 UTC, @wispy crow. You should use the crates before that.

[cyan citrus]

Please contact customer support in-game to remove unauthorized access from your account.

[night cloak]

Will the iPhone 13 support 90 FPS

[pallid briar]

No information regarding this.

[night cloak]

Is the battle pass tomorrow?

Will it start tomorrow

[pallid briar]

It should start from September 17 02:00 UTC.

[night cloak]

Alr

[versed badge]

I am a player of-PUBG MOBILE GLOBAL VERSION, this is to inform that I haven't received the 1.6 update yet, is it something which I should worry about or is it gonna come after a while?

[forest stirrup]

‏I was banned from you, but a game line that evaluates and tired and a company builds an account I ask you to lift the ban / ツ๛๛๛๛๛/5207912651

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest stirrup.

[feral forge]

Where do you reside, @versed badge?

[night cloak]

I want a solution to my problem

[pallid briar]

Please state your problem first.

[night cloak]

I need to solve this problem when unlinking my account

[main finch]

We are unable to assist you as it is written in a different language, please change your language to English and try again.

[versed badge]

Particularly in Bangladesh🙂

[night cloak]

Wrote an error in the client version. Unlink Failed

[feral forge]

Please first try restarting your device, @versed badge.

[pallid briar]

Please report the issue in #old and make sure to add the following details:

• Numeric User Identification
• Device
• Wi-Fi or Cellular
• Country
• A detailed description or recording

[versed badge]

I just restarted, go ahead...

[main finch]

Have you updated the game?

[night cloak]

Yes

[pallid briar]

You can also try to download/update the game from official website below , @versed badge:
https://www.pubgmobile.com/

[night cloak]

Is there a way to get 20 ms? Low ping

Like not exactly 20ms but to have low ping

[feral forge]

Is the update showing for you?

[leaden vigil]

What's wrong ?
After the update pupg mobile don't open

[lime wraith]

When will POCO X3 PRO get 90fps?

[pallid briar]

No information regarding this.

[pallid briar]

What device are you using?

[night cloak]

.

[twilit rune]

is there still no way of correcting the headphone volume?
the game volume is so low using the headphones over the iPad
(PS the same headphones work really really fine using the mobile)

[leaden vigil]

@pallid briar Android

[versed badge]

Don't mind me the website is literally bad, it doesn't work properly for me and its not simplified. 🤦Also I can't find the option to update the game!

[feral forge]

You may consider downloading the Android APK version via PUBG MOBILE’s official website as for now, @versed badge.

[pallid briar]

You can go into your basic settings and see which server has the lowest latency. It is dependent on your internet connection too.

[pallid briar]

Please refer to subpoint 4.8 in #faq for further assistance.

[pallid briar]

What issue are you facing exactly?

[pallid briar]

What issue are you facing while downloading from the website?

[versed badge]

There is no option to update the game.

[leaden vigil]

@pallid briar Failed to login to the game after updating it

[pallid briar]

You need to download the latest APK from the website and install it. It will automatically update your game.

[pallid briar]

Where are you currently residing?

[feral forge]

Feel free to submit a report regarding the issue in #old, @twilit rune.

[waxen parcel]

Everytime I download the maps and close pubg, then re open it they're all gone and I have to re download them again, this is the 3rd time!

[twilit rune]

been the same from the last season 😦
thank you
will do so

[leaden vigil]

@pallid briar in Egypt

[pallid briar]

Can you please try using a different internet connection or using a DNS?

[night cloak]

Hi eny information abaut what Time release survive utill dawn?

[versed badge]

Which one am I supposed to download? And is there any valid reason of the update not coming in playstore? I always have had gotten the update on the very first day unlike this time

[night cloak]

October 15th, @night cloak.

@versed badge You can download any one.

[pallid briar]

No information regarding this, sadly. It should be out shortly in all platforms. You can download any one of the two.

[versed badge]

After downloading, I will get an option to install it right? And it is supposed to be updated?

[pallid briar]

Yes, you can "install" the APK and it will update the game if you already have any previous versions downloaded.

[honest charm]

this new setting doesnt work it just glitches my game out

[versed badge]

Okay, thank you. Will seek for help again if things goes wrong xD😃🤦

[honest charm]

half the time my character doesnt look around and when i scope in its also broken

[pallid briar]

You're welcome and feel free to do so.

[honest charm]

I have to lift my finger everytime I want to move

[pallid briar]

Does this happen while being crouched?

[honest charm]

I was gonna go for ace this season but I definitely cant do it with this

[honest charm]

yeah

its fine when I stand

[pallid briar]

You may refer to this pinned message:
#questions message

[honest charm]

ffs man

right before season end and this happens

I was gonna hit ace too but now I cant crouch 🙃

[vital wedge]

hlo can i know y my rank showing unranked?

[cyan citrus]

What is your current level, @vital wedge?

[vital wedge]

i am almost nearly 250 rank accordin to my points

[vital wedge]

36

[ocean summit]

are we ever going to get a server for new zealand and australia any time soon we play on very high ms

[cyan citrus]

You will not be ranked until your reach level 40, @vital wedge.

[cyan citrus]

No information in this regard. Feel free to provide your feedback in #old.

[vital wedge]

thq

[honest charm]

is there no way to fix this mobility glitch?

it makes it kinda hard to play for me

[pallid briar]

Unfortunately there isn't any possible fixes that I know of. You can try repairing your game and see if it improves. Otherwise you may need to wait for the patch.

[mellow dagger]

I have a problem

[feral forge]

Hello, how can we help you, @mellow dagger?

[round spear]

Can't change my region it's stuck on 64 days

[leaden vigil]

@pallid briar Thank you my friend, the problem is solved

[fossil bridge]

Will the rp be locked in about 10hours and 21minutes

[cyan citrus]

The Royale Pass for current season will end on September 16 00:00 UTC, @fossil bridge.

[fossil bridge]

Ok thanks

[round spear]

I said it's stuck

[feral forge]

Please do not bypass the chat filter, @round spear.

[round spear]

Sorry

It's been week and it keeps saying 64 days

[feral forge]

Please check again tomorrow, if the cooldown stays on 64d after 24 hours, feel free to submit a report regarding the issue in #old, @round spear.

[dawn mason]

Sir i can't change my 3rd link password

Parameter eror -1

[cursive pulsar]

RP will be locked tomorrow or the day after tomorrow?

[pallid briar]

Please contact the customer service in-game for further assistance or try again later.

[pallid briar]

Royale Pass Month 2 will end on September 16 00:00 UTC.

[cursive pulsar]

:face_with_raised_eyebrow: :face_with_monocle:

today is last day?

[bright sapphire]

Any mods

[pallid briar]

You can check the UTC time simply just by Googling.

[pallid briar]

Please state your issue first.

[bright sapphire]

Is there any chance of recoming bonus challenge in Nepal

[pallid briar]

No information regarding this as of now.

[short nexus]

Hello

I want to chnag my attcahed wmail adress can somebody tel me how can i do that

[twin kraken]

My social media account linked to pubg accoun was hacked

[short nexus]

I sold my busniss and email was part of deal now i want to chng my email

[twin kraken]

Can u help my

[feral forge]

Unlinking e-mail/phone number is not a feature yet, so it is not possible for you to unlink it manually and change it to another one, @short nexus.

You mean you sold your account?

[short nexus]

@feral forge i sold my email

Nad now i have new email i want to put this email to my game

[feral forge]

You may try contacting the in-game customer service for assistance, @short nexus.

[short nexus]

Ok

[twin kraken]

Excuse me my pubg account was hacked can u help me please my twitter account is hacked and that was linked to my pubg account

[feral forge]

Do you still have access to your PUBG MOBILE account?

[twin kraken]

@feral forge i have only 3rd link

[feral forge]

If you still have access to your hacked social media account, you should first consider securing it by changing password and enabling 2FA, and if you do not have access to it, you may contact the customer support of your stolen social media in question for further assistance to recover it, this is the most efficient way.

Alternatively, you may also contact the in-game customer service for further assistance to unlink the stolen social media account from your game account that you have no access to, you may refer to the steps in this screenshot as reference:

[unique ether]

Can someone help?!?!? Pubg Mobile keeps asking me to redownload files everytime i open the game

[scenic ledge]

Hello, I want to put the M3 tag in my nickname, but for some reason it gives out as censorship, what should I do?

[twin kraken]

I try it but i have only 3rd because hacker changed my social media accounts

@unique ether kindli uninstall your game and reinstall it

[sick shale]

Unfortunately, there is no way you can use a censored characters.

Please leave your feedback regarding this issue in #old.

[unique ether]

Will try that. Thanks

[snow sequoia]

Hello, when i recall my friends and can i recall other friends in some time later or can i only do it once?

[hexed sorrel]

Game is completely broken rn btw

I have videos and pics to prove

Needs to be addressed ASAP

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hexed sorrel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rose eagle]

@feral forge When alan walker event is come ?

[grim vine]

What about bonus challenges in Hong Kong region / country?

[sick shale]

Alan Walker is coming to PUBG MOBILE on September 23!

[sick shale]

No information

[rose eagle]

Ok

[long bane]

hello .. good afternoon .. i have one important question please ..
when will rank push end exactly and at what time please ?

[nocturne harness]

Hi my brother has oppo a53 it is 6gb ram but i cant put ultra graphics or ultra hd sounds on how can i fix that

[night cloak]

Hello, i want to change my pfp but im scared to get banned for having a discreet profile picture, can someone tell me if the image i want to use is allowed or not?

in PUBGM*

[sick shale]

16th (UTC +0).

[karmic canopy]

my Account was stolen and the guy how stole my account banned it 10y i send email to pubg before he banned my account and no one answer my email

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic canopy.

[long bane]

thank you very much

[sick shale]

Some settings might not be available despite the capabilities. We do not have further information regarding this matter

You may leave your feedback in #old.

[nocturne harness]

Can i use gfx tools ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @nocturne harness.

[nocturne harness]

Does it really give band ?

[craggy juniper]

hi me and my friends were playing pubg and this happen, some hacker or some bug made that the enemy cannot be damaged or can be seen please fix this as soon as possible :] (please reply to me) : )
https://cdn.discordapp.com/attachments/887675884264361994/887712011029471242/video0.mov

sorry for the short vid discord cant sent long vids

[sick shale]

We will not able to answer such questions here as we are not affiliated with the security team.

You can find information regarding this matter in the user agreement:

• https://www.pubgmobile.com/terms.html

Should you have any further concerns, please contact customer service.

[toxic raven]

Please I have a problem at launching pubg

[earnest depot]

Can't use feed back and bugs so I'll post here I like the new event but tdm portion is kinda boring you still get to keep all of the coins you get even if you constantly die this makes it boring and less exciting

[potent aurora]

i cant buy anything from shop bug?

[sick shale]

Please leave your feedback regarding this issue in #old.

[potent aurora]

cant write there

[sick shale]

You can edit your messages in #old or wait for the cooldown period to be over.

[mighty flax]

please help me
I put the quality on HDR but is HD

[potent aurora]

i cant write or add screen in #old

[toxic raven]

Please I have a problem at launching pubg

[opaque kernel]

Any mod?

[acoustic totem]

No one at playzone

But I lose

How?

[toxic raven]

It doesn't load at preparing resources

[amber storm]

Hello,
User : OBAY๛『OM』
ID : 5272931825
I do not have the option to change the country for a long time, and I cannot return it by contacting customer service. I hope for a solution

[cyan citrus]

The region change option is not available for the accounts registered in European Union or European Economic Area due to General Data Protection Regulation(GDPR), @amber storm.

[cyan citrus]

What does it concern?

[toxic raven]

Can any one help me please

[cyan citrus]

Please report such bugs through #old in compliance with channel's pinned instructions. You can also use the active thread in that channel: #887111880534024272.

[cyan citrus]

Is your game stuck at preparing resources?

[amber storm]

Is there no solution to this problem?

[toxic raven]

Yes

[cyan citrus]

Unfortunately, no.

[acoustic totem]

@cyan citrus Its say I don't have permission to chat there

[cyan citrus]

Try to restart your device one time.

[toxic raven]

I am playing emulator

[cyan citrus]

The channel may have been temporarily closed by community team. Please wait a while.

[mighty flax]

please help me
I put the quality on HDR but is HD

[acoustic totem]

Okay, Thank you for helping me 👍

[amber storm]

Is there a solution to this problem in the future?

[cyan citrus]

My pleasure!

[cyan citrus]

We cannot predict any possibility for that as this a legislation issue.

[toxic raven]

.

[cyan citrus]

In that case, please use #emulator-support for further assistance. You can get access to emulator related channels by typing .emulator in #481204134859505684.

[wispy crow]

It is showing that we have one more day to increase rp points

[balmy surge]

I use Phoenix OS to play PUBG Mobile in my PC but the problem is I need to use VPN to open game and start match. 😦

[signal hedge]

Hello, please reply soon

[toxic raven]

Sorry I didn't get it because I am new at discord

Please help me

[cyan citrus]

I do not have a justifiable answer for this query, unfortunately. The Royale Pass for this season should end on September 16 00:00 UTC as according to the time span given in Royale Pass and Season menu. After that, you should not be able to use RP Point Card. This might be a visual glitch either with the Royale Pass menu or remaining time for the Point Card item in the shop.

[unreal hull]

Hello, what is last date for rank push ?

[cyan citrus]

Should be September 17, 00:00 UTC.

[late acorn]

if i dropped from ace master to ace will i get my ace master title or not?

[unreal hull]

Last season rank push stopped 1 day before, resulting neither a plus nor a minus. That's why I wanna know exact thing this time now.

[cyan citrus]

You will get the season rewards for the highest rank you have achieved in previous season.

[balmy surge]

@celest shadow Please reply me

[late acorn]

thanks @cyan citrus

[cyan citrus]

Unfortunately, I do not have an exact date and I can't confirm it either. I'm just a player like you are.

[cyan citrus]

My pleasure!

[toxic raven]

Please can you help because I don't understand

[vital violet]

I have a question, so you know how in the new mode you can pick stuff like vine, and faulty chip. When it says take it to Anna, what does that mean? Is it within the game mode, or what do we do with the stuff because it doesn’t appear after a match in out inventory.

[glossy sable]

1. Click on this blue text: #481204134859505684
2. Send this: .emulator
3. The emulator support channel will appear, ask there.

[winter fiber]

help help help

[past charm]

I can't find infection mode on game modes and I downloaded it

[toxic raven]

No body answer

[glossy sable]

You need to be patient. That channel is less active.

[winter fiber]

Teammates sound bugged if i use sound setting.

[storm flume]

Please refer to this channel's pinned messages for further information, @past charm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[past charm]

Oh ok it only comes out in October

[cerulean flower]

I cannot change my region in game for some reason
I tried to add phone number but im not receiving any code
Any help?

Any moderators online?

[cyan citrus]

Please contact customer support in-game for further assistance, @cerulean flower.

[cerulean flower]

I tried it but im not Getting anywhere
They all lead me to the in game section of changing server
Which on my end isn't letting me

[dapper hemlock]

Where can i report a site who sell hacks for pubgm?

[cyan citrus]

Unfortunately, we can't help you to change your in-game region through here. Feel free to report the issue in #old in compliance with channel's pinned instructions.

[cerulean flower]

Is this the official pubgM server or some community made server?

[dapper hemlock]

Official

[glossy valley]

Vikedi release date

[main finch]

I'm afraid I don't have any information on this topic.

[dapper hemlock]

Maybe this winter

[vital violet]

Can anyone please help with my question

[cyan citrus]

This is the official server for PUBG MOBILE but the support is only provided through the community.

[cyan citrus]

Through this link: http://cheat-collect.pubgm.cc.

[cerulean flower]

Lol then it aint official
Unless the devs are involved

[lunar ivy]

Your account data is migrated to an other version , can not login in this version showing this bro please guide me how can I solve this problem ?

[cyan citrus]

Please share a screenshot of the issue, @lunar ivy.

[winter fiber]

teammate sound glitch after touching sound option in settings bro

[lunar ivy]

Please tell me how can I solve this problem

[cyan citrus]

Did you try to update the game to the latest version that is 1.6.0, @lunar ivy?

[lunar ivy]

Ya I have tried this

[winter fiber]

Are you BGMI player?

[cyan citrus]

It is possible that the account has been migrated to another version other than global. In that case, you will not be able to use the account again in the global version. Feel free to contact customer service in-game for further assistance.

[winter fiber]

may be his account moved to BGMI.

[lunar ivy]

No I m not a bgmi player , I faced this problem in c1s1 in 1.5 version

Waited for update but facing same problem In updated version

[lunar ivy]

Plz help me

I was also playing pubg kr version on same Facebook account.

[mellow dagger]

Can someone give me m4 glacier

[cyan citrus]

@lunar ivy, please refer to my this response.

[cyan citrus]

No, we cannot. You can try your own luck by opening classic crates in-game.

[mellow dagger]

Oky

[little oxide]

Each time I download this update, I get the problem of not being able to enter a match. however, the sources will be downloaded but when I restart the game, the downloading starts over again.
This happens only when I download this certain new update in the picture

[cyan citrus]

Where do you reside, @little oxide?

[little oxide]

Morocco

[cyan citrus]

Can you try to restart your device one time, @little oxide?

[little oxide]

I've tried several times, as well as reinstalling the game and its resource pack

That resource pack update cuases the issue to happen

[cyan citrus]

To be more precise, are you stuck on downloading resources over and over again or the issue is with connection to server as shown in the second screenshot, @little oxide?

[snow sequoia]

?

[little oxide]

I think the exact problem is that it shows that after I download that pack and get to download the resources inside the game, those resources turns out at enot downloaded when I restarts the game. So it pops up that connection service issue

[snow sequoia]

?

[cyan citrus]

Can you please mention your device?

[little oxide]

Xiaomi note 7

[cyan citrus]

May I ask from where did you download the game, @little oxide?

[little oxide]

From official website

https://www.pubgmobile.com/en-US/home.shtml

[cyan citrus]

Can you please go to your device settings > Storage and check how much internal storage you have left, @little oxide?

[little oxide]

10 GB left

[frozen obsidian]

Im from Bangladesh and Pubg is banned in Bangladesh, now i want to change my region from Turkey to Bangladesh, can it possible now?

[cyan citrus]

Can you go to your device settings > About Phone > Tap MIUI version and check for any software updates?

[cyan citrus]

You should be able to do it through in-game settings > Basic > Account option at the bottom. If you're facing any issues, then please contact customer support in-game.

[snow sequoia]

???? 🤨 🤨 🤨

[frozen obsidian]

When i want to change it into Bangladesh, it’s showing parameter error🙄

[cyan citrus]

As you have already tried the available solutions, I would suggest you to report the issue in #old in compliance with channel's pinned instructions. You can also use the active thread in that channel: #887111880534024272.

[cyan citrus]

Please contact customer support in-game for further assistance.

[little oxide]

Dear Bunk , thanks for your time

[thorny shuttle]

duration of runic power in this update?

[cyan citrus]

My pleasure, @little oxide. Should you have any further questions, please do come back again.

[little oxide]

Thanks , I will

[thorny shuttle]

hey @cyan citrus

[pallid briar]

The mode should be there from October 15 to November 15.

[thorny shuttle]

alr ty

[pallid briar]

Welcome! you may refer to this message in #news for more information. #news message

[celest shadow]

Please do not advertise here, @stuck heart.

[meager pumice]

When vikendi comes?@cyan citrus

[cyan citrus]

Vikendi map will be available from October 8 to November 15, @meager pumice.

[meager pumice]

Only 1month and 7 days will be in game?

[cyan citrus]

For now, yes.

[meager pumice]

Thats some testing?

[cyan citrus]

No information in this regard, @meager pumice.

[meager pumice]

Oh oke

Tnx for help anyways

[cyan citrus]

My pleasure, @meager pumice! Please do come back again, should you have any further questions.

[meager pumice]

Yeah i will come if i have dont worry

[mighty plover]

if i play Bonus Challenge does it count as a Rp match time?

[inland vigil]

Pls any one tell me when is this season rp going to lock?

[cyan citrus]

The Royale Pass for this season should end on September 16 00:00 UTC as mentioned in Royale Pass menu, @inland vigil.

[inland vigil]

End or lock

?

[cyan citrus]

Should be locked, @inland vigil.

[inland vigil]

Ok

Thanks

[cyan citrus]

My pleasure, @inland vigil!

[mint pebble]

Did we get rewards from pubg collaboration with jujutsu kaisen

[trail cloud]

Does anyone know how to get my hacked account backed? I’ve been playing for 2 years and 2 days ago someone hacked into my account and now I can’t login to it because they removed my socials from it? I’ve been trying to get in touch with someone from PUBGM to get it back before they completely ruin my account? Any help is much appreciated

Please I really want my account back and asap so that they dont ruin my friends list, clan, stats, etc.

They even banned my socials

[cunning quest]

Any bot here

[cyan citrus]

If you do not have any social media account linked to the game that you can use to open then game, then it is very unlikely that customer service may help you in any way. Please be advised that your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication.

[cyan citrus]

Please state your issue.

[cyan citrus]

Are you referring to a specific event? Please elaborate.

[mint pebble]

No

I heard that pubg was collaboration with jujutsu kaisen a anime

[cyan citrus]

Yes. More information can be found in this announcement: #news message, @mint pebble.

[inland vigil]

@cyan citrus

[cyan citrus]

May I ask for the source of this information, @inland vigil?

[inland vigil]

Google

[cyan citrus]

That is not valid or official source, @inland vigil.

[cunning quest]

@cyan citrus new seoson date

[cyan citrus]

September 17, @cunning quest.

[cunning quest]

❤️

[inland vigil]

Is this real?

[tulip trench]

@cyan citrus you are right

[cyan citrus]

You may refer to my previous response again.
#questions message

[inland vigil]

Oh thank you

Sry for the repeated question @cyan citrus

[cyan citrus]

No worries, @inland vigil.

[inland vigil]

OK

Once again thanks

[tulip trench]

@inland vigil you can visit pubgm website for more information 😀

[inland vigil]

Ok @tulip trench

Ok sure @desert iris

[tulip trench]

Give me money bro

[inland vigil]

How many uc bro?

[tulip trench]

I will send

[inland vigil]

U thinking uc giving a rice plate eating?No, never, not

[trail needle]

Yes absolutely correct

[pallid briar]

No off-topic conversations here please.

[inland vigil]

Ok

[pallid briar]

Please do not beg.

[quiet frost]

+submit

[pallid briar]

Do you require any assistance?

[tulip trench]

Today my frnd need to complete rp mission he is in dippression

[trail needle]

Existence esports my friend was your ex teamate

[inland vigil]

But this @desert iris telling stupid things

[quiet frost]

I want to chnge region

[trail needle]

Yes absolutely correct

[tulip trench]

Can you give idea to complete is fast?

[inland vigil]

Who bro?

[feral jewel]

Aoa

[pallid briar]

Please avoid being off-topic. You may move to #chat, @inland vigil @tulip trench @trail needle.

[feral jewel]

Need help

[inland vigil]

Ok

[trail needle]

@pallid briar need help

[tulip trench]

Ok

[pallid briar]

How can we help you?

[quiet frost]

+submit

[feral jewel]

I cant login my account.

[tulip trench]

@pallid briar need help

[trail needle]

Need help

[pallid briar]

You can change your region from the settings in-game. Are you facing any issue while doing so?

[trail needle]

@desert iris kick

[quiet frost]

@pallid briar i face problem

[high badger]

Hello there!......In the event RECALL there is no silver showing under the recalled players ? Please help out :-)

[trail needle]

@pallid briar @pallid briar i need help

[pallid briar]

When issue are you facing while doing so?

[pallid briar]

Please state your issue first.

[tulip trench]

Ban @desert iris

[feral jewel]

@pallid briar

[pallid briar]

Please refer to subpoint 4.8 in #faq for further assistance.

[quiet frost]

@pallid briar the verification code are not received

[cunning quest]

@Bunk?

[trail needle]

@pallid briar i dont know how to get free uc or buying uc with bp coins

[pallid briar]

Please contact the customer service in-game for further assistance, you may refer to subpoint 5.4 in #faq.

[cunning quest]

Any mod here

[pallid briar]

You can't get free UC or buy UC with BP currently. You can buy UC in-game or from (https://pubgmobile.com/pay)

[pallid briar]

Please state your issue first.

[olive estuary]

Hello . I am stuck in the cell module area . The timer has finished and my character has not returned to ground.... Please help

[trail needle]

Why would someone waste money in pubg i would rather prefer cod mobile

And i dont have money huhuhu

[pallid briar]

That is personal preference. If you don't require any assistance related to PUBG MOBILE, please move to a discussion channel, @trail needle.

[quiet frost]

+submit

[trail needle]

Ok i will brush my teeth and go to discussion channel

[pallid briar]

How can we help you?

[cunning quest]

Uid 5497532543

Video link https://streamable.com/2cpn2l

[pallid briar]

Please contact the customer service in-game for further assistance, you may refer to subpoint 5.4 in #faq.
We are unable to help you with account related issues here, please avoid sending the same message.

[cunning quest]

Please solve this issue

[pallid briar]

No, there is no such modes.

[inland vigil]

😭😭

[trail needle]

@pallid briar need help again

[pallid briar]

Please contact the customer service in-game for further assistance, you may refer to subpoint 5.4 in #faq.
Also please do not share your personal information here.

[pallid briar]

Yes, if it is related to PUBG MOBILE, you can ask here.

[quiet frost]

@pallid briar need help

[trail needle]

Look my friend is begging me by telling unban me unban me and his name is not john cena but @tulip trench and wants to ask something about pubg AND CAN YOU MAKE MY NAME COLOUR LIKE YOURS?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail needle.

[olive estuary]

Hello . I am stuck in the cell module area . The timer has finished and my character has not returned to ground.... Please help @pallid briar

[pallid briar]

You have already been answered. If it is a different inquiry, you can ask here.

[pallid briar]

Which game mode are you referring to?

[feral jewel]

@pallid briar bro already read that faq you described.And nothing changed

[quiet frost]

Please pubg support are not helping me so kindly you help me

[eager quartz]

My account is migrated anyone help me plzzz

[pallid briar]

Please contact a moderator privately instead. Also please read the #735483472432594994 for more information regarding the roles.

[feral jewel]

@pallid briar can you talk with me in dm???

[pallid briar]

Where are you currently residing?

[night cloak]

Hello . I am stuck in the cell module area . The timer has finished and my character has not returned to ground.... Please help @XZiSTENZ

I'm stuck for 15 min

[pallid briar]

If your account has been migrated to another version, it can no longer be used for the global English version of PUBG MOBILE.

[feral jewel]

Pakistan

[pallid briar]

Can you please try restarting your device and trying again?

[quiet frost]

@pallid briar help me

[feral jewel]

Already done bro.Come dm for 1 minute

[pallid briar]

Unfortunately, we are not affiliated with the customer service in-game and are unable to assist you further in this regard. Please contact the customer service in-game again or try again later. Feel free to report the issue in #old.

[eager quartz]

So how come

[pallid briar]

Can you please try using a different internet connection or using a DNS and see if that helps? You may refer to subpoint 4.3 in #faq for further assistance.

[eager quartz]

And pubgmi not open my old account

[faint jolt]

Can I set my

[fathom oasis]

@pallid briar when the metro will be restored

[faint jolt]

Can I set my rejoin to like somewhere else like USA instead of indonesia cuz Dont wanna talk with indonesians, I just live in indoensia?

[pallid briar]

The metro royal game mode will be available from 9/28 to 11/15. You may refer to this message in #news :
#news message

[feral forge]

Are you referring to your in-game region?

[faint jolt]

Yes

The thing they brought in the new update @feral forge

Moment thing...

[night cloak]

İm still stuckkkk

[eager quartz]

Please help me bro my old account not it pubgmi

[pallid briar]

Since your account was migrated to a different version of PUBG MOBILE, you need to download the relevant version to access your account.

[pallid briar]

Which mode are you referring to?

[eager quartz]

Not open in pubgmi

[faint jolt]

He means the event that came 2 days ago

[fathom oasis]

@pallid briar thank you

[night cloak]

@pallid briar The New mode

[feral forge]

Are you referring to the Popular Status or Friend Status page?

[night cloak]

I Left The game

[faint jolt]

Hmm I think its friend status

[night cloak]

As we used to PUBG trash ubdates it's ok

[feral forge]

That depends on your friend list then.

[pallid briar]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[faint jolt]

Alright thank you very much

[lyric vector]

Does developers deleted the vending machines from Miramar map?

[eager quartz]

Facebook not create new account

[pallid briar]

If you require any assistance regarding the Indian version of PUBG MOBILE, please try asking in their relevant Discord server instead.

[eager quartz]

Ok thanks

[pallid briar]

No changes such as this were stated in the patch notes.

[lyric vector]

I was looking on every location on map for vending machines. I didnt find one not in pecado casino not in los L. Etc....

For desert tourist achievement

[snow sequoia]

Is there any way i can download my replay highlights as a mp4 file?

[pallid briar]

There is no information of the removal of vending machines from Miramar. You may try looking up on YouTube for possible locations and check them. Hopefully you will get lucky and find one.

[distant crest]

How can i update pubg mobile? I dont have any option for updating in playstore

[night cloak]

Is it true PUBGM bann in emulator???

[rustic thorn]

Hey pubg, I accidentally logged in with the Vietnamese version and I want to get my account back to the global version

[cyan citrus]

Where do you reside?

[cyan citrus]

No.

[distant crest]

Bangladesh

[cyan citrus]

That is not possible. Please continue playing in the relevant version or create a new account in global version.

[snow sequoia]

?

[cyan citrus]

Might be regional issues. Please download the game from the official website instead.
https://www.pubgmobile.com/.

[cyan citrus]

No, that is not possible.

[snow sequoia]

Is there any way i can remove the logos when im watching the highlight?

[cyan citrus]

Not possible either, @snow sequoia.

[sterile hawk]

I am from Bangladesh and I can't update my game. No updates available in Playstore. Playstore data have been cleaned and using vpn nothing happening. I also log out my gmail and tried with another one nothing yet.

[cyan citrus]

Hello, @sterile hawk. This could be an issue related to your region. Please try to download the game from official website instead.
https://www.pubgmobile.com/.

[distant crest]

At 17 sep will the update come ingame? Or have to update from playstore?@cyan citrus

[cyan citrus]

The update for new season that will start from September 17 has already been released, @distant crest.

[lyric vector]

I already did. Not found a single one

[lime juniper]

Sorry for the delay. Just saw the report in the form and remembered you mentioned me about it here.

He was livestreaming at the moment, but now he lost another 2 000 followers. Thank you for letting us know.

[visual void]

Hello I can't login to my account

[cyan citrus]

What is the issue you are facing while logging into the account, @visual void?

[olive estuary]

After going into new location it dopped me off here... And I will die from zone.. what is this pubg

[visual void]

I delete the game by mistake from Facebook settings

[fossil bridge]

Hey can you tell me exactly how many hours left till rp lock because here it's saying after 1day

[cyan citrus]

I believe I have already answered you about the same query earlier today.

[cyan citrus]

The Royale Pass for this season should end on September 16 00:00 UTC as according to the time span given in Royale Pass interface.

[shadow gate]

how i can report cheaters

[fossil bridge]

So we have more than 24 hours in this rp m2?

[visual void]

Yes you did ... But Facebook informed me that I have to contact pubg customer service with gaving them my ID to solve the problem

[cyan citrus]

Hello, @shadow gate! You can report cheaters through in-game report feature or through this link if you have any video evidence: https://bit.ly/3uDSJZv.

[cyan citrus]

Yes, you should contact them as I mentioned earlier in this message: #questions message.

[visual void]

Sorry for bothering you ... But they didn't request me to send my id ?

[cyan citrus]

I believe they should have access to your account user identification, @visual void.

[fossil bridge]

Oh now I understand stand rp wil be locked tomorrow ok thanks @cyan citrus

[visual void]

Ok thanks .. i'm trying 😅

[cyan citrus]

My pleasure!

[cyan citrus]

Glad to help!

[formal field]

Region can't be changed

Plz help me

[night cloak]

Do you face any in-game errors when trying to do so?

[formal field]

Yes

Region can't be changed

Plz help me

[night cloak]

Could you please share a screenshot of the error you receive.

[formal field]

Afcorse

[night cloak]

Are you not receiving the code, @formal field? Kindly remove your screenshot as it provides your personal information.

[formal field]

I can not recive any verification code

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[formal field]

How screen shot del??

[night cloak]

Long press on the image and click delete message.

[formal field]

They are not working

[night cloak]

Could you please remove the users screenshot @celest shadow? Thank you.

[devout quartz]

Thank you

[formal field]

I can't change my region plz help me

[night cloak]

Do you get banned using custom rom

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE’s terms of service and will result in an account suspension, @night cloak.

[night cloak]

Kindly refer back to my previous message @formal field.

[hybrid ledge]

hi can anyone help me

im facing a problem with the resources pack

i downloaded everything

but once i restart the app i need to download the resources again

[night cloak]

Are you able to share screen recording of you restarting the app showing you’ve then downloaded then when you’ve to re install them?

[hybrid ledge]

ill try

[night cloak]

Thank you!

[formal field]

+submit

[night cloak]

Do you require any other assistance?

[formal field]

My region can't be changed plz help

😭

[night cloak]

I’ve already answered your inquiry 2 times. Kindly avoid repeating the same query multiple times.

[main reef]

is it true that @night cloak snitched on mrcybersquad cause he didnt gv him UC

[night cloak]

This is PUBG MOBILE support, @main reef. You may talk about content creators etc in a discussion channel. #chat & #pubg-mobile.

[valid jewel]

There’s a new glitch where u can stay in the wired floating plat form thing after you’re done and you’re even immune to zone 🙃 I had 7 firsts and I didn’t survive when there was 3 ppl left

[clever tide]

hi , so the season ends tomorrow if i get to conqueror tomorrow will i be apple to get the frame ?

[lime juniper]

There is currently an issue impacting some players spawning after being eliminated in the Cell Matrix. We are aware and working to correct it. Thank you for your patience.

[night cloak]

Kindly submit a detailed report to #old. Please include the following details in your report:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[sick shale]

You have to complete 5 matches in Conqueror tier in order to collect the frame.

[clever tide]

i know but will i be apple to play 5 matches when i get to conq ?

the season ends in 28 hours and in 12 hours i will get into first 200 , will i have the chance to play the 5 matches when the season ends ?

[timid compass]

I am trying to understand why although i live in Dubai and play Middle East server most of the times i get 126ms and few times 20ms.. my internet connection is very high and my speed to the IPS is 700 Mbits/s download and 200 Mbits/s upload with 2ms.. how it is possible that i get 126ms?!

[wintry siren]

Hello

[sick shale]

I am not sure.

[wintry siren]

Can i by any chance unlink other social media platforms before the qualifying time?

[night cloak]

If you do this before the 17th of September 00:00UTC then yes. You’ll need to obtain the conquer rank on the the 16th of September 00:20 UTC. As this is your last chance to get conquer.

[wintry siren]

Because my Twitter account was hacked earlier and now the hacker linked his Facebook

[night cloak]

You may contact in-game customer support to do so, @wintry siren.

[wintry siren]

And how can i do that @night cloak

[clever tide]

Thanks

[wintry siren]

Settings?

[night cloak]

Via your basic settings, yes.

[wintry siren]

Account issues then what should i pick?

[surreal lynx]

Vending machines removed from Miramar?

[tender zenith]

I have to disable my email, but how can I unlink my email connected to this email in pubg mobile?.

[night cloak]

They have been for a while now.

[night cloak]

Kindly follow the screenshot below as a guide.

[timid compass]

I am trying to understand why although i live in Dubai and play Middle East server most of the times i get 126ms and few times 20ms.. my internet connection is very high and my speed to the IPS is 700 Mbits/s download and 200 Mbits/s upload with 2ms.. how it is possible that i get 126ms?!

[tender zenith]

@night cloak

[night cloak]

Could you please try using a different internet connection?

[elder crater]

We want old mechanics of running(sprint),prone and old conqueror frame that's it.

[night cloak]

Kindly contact in-game support for account related queries.

[night cloak]

You may submit your feedback regarding PUBG MOBILE in #old!

[wintry siren]

Thanks @night cloak

[timid compass]

same problem even if i use another router or use mobile data

[tender zenith]

I have forwarded this to support but it keeps giving an error

please i need urgent help on this i need to disable my email

but first i need to disconnect from pubg mobile

[storm flume]

Please contact the customer service for further assistance, @tender zenith.

[tender zenith]

phone number?

[night cloak]

How long have you been facing high MS?

[west light]

will pubg new state be like pubg mobile where they the beginning app size is 1. something gb and then ends up being like 9gb

[night cloak]

Via your in-game basic settings.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @west light.

[tender zenith]

ahh no

[sacred ravine]

When will vikendi and zombie mode be added ?

[west light]

Okay

[timid compass]

since i started playing two years ago.. 90% of the times i get high ping of 126ms and few times only i get 20ms..

[night cloak]

Kindly refer to the channels pinned messages.

[sacred ravine]

Where ?

[tender zenith]

I told them but they keep saying you did it wrong even though I did everything right

They skip it, they don't even take a look, it needs to be handled by a real person, I will pass on all the necessary information.

[west light]

Probably packet loss, use vpn it provides a stable data transfer line but might not be 20ms

[sick shale]

https://media.discordapp.net/attachments/481197473403240451/887730682716123247/2.jpg

[timid compass]

vpn is not allowed in dubai..

[west light]

Oof

[west light]

Law states that there is nothing wrong with vpn unless it’s for improper use

[timid compass]

admin: any response on that?

[night cloak]

Kindly avoid recommending the usage of VPN to other users, @west light.

[timid compass]

bro i live in dubai for 6 years and i know, let the admin reply

[tender zenith]

@night cloak .

[west light]

Fair enough, I’m just saying what the law says

[night cloak]

May I ask if Middle East gives you the lowest ping out of all servers, @timid compass?

[timid compass]

yes in the settings it says 13ms.. but in game i get 90% of the times 126ms

[hybrid ledge]

@night cloak im trying to send the screen recording but its too big

[clear berry]

What is this??? I was playing livik normal

And I can record my highlights no problem but my friend can’t eventho he turned on highlights feature, why?

[wicked dawn]

how can I get verification code am trying from one month

i want to change my country from uk to Pakistan

any moderater here?

[tender zenith]

Hello, I'm re-explaining my problem. I need to close my email urgently, but first I need to disconnect from Pubg Mobile. It says insufficient information even though I send every information it wants to the support team. I want your support for this, I will give you all the necessary information. Please help me.

Turkish Is there an staff?

"Pubg mobile support" but there is no staff on the server to reply to you. 🙂

[clear berry]

Lmao

[cyan citrus]

Please ask your friend to do a routine repair of the game and restart the device one time.

[cyan citrus]

If you're unable to receive the verification code while changing your region, please contact customer support in-game.

[cyan citrus]

Unfortunately, we cannot help you with such account related through here. Only in-game customer service can. If you're unable to provide the required information to customer service, then they may not be able to proceed with your query.

[honest slate]

I cannot run in the room TDM match M24. I can barely walk, this is happening since 2 months

@cyan citrus you asked for the screenshot earlier, I made the video now.

[cyan citrus]

Please use #emulator-support for further assistance, @honest slate.

[honest slate]

@violet spruce said to ask here.

[cyan citrus]

This might be an issue related to the game but you cannot follow the same procedure that we may recommend for fix when you're playing the game on a mobile device. However, you can try to do a routine repair of the game from login menu.

[night cloak]

Ugh! That’s okay. May I ask if you’ve tried any of the following Reinstalling PUBG MOBILE, Routine repair, ensuring your device has enough storage and your device software is up to date?

[honest slate]

Routine repair, reinstall. Did everything.

[timid compass]

did you please see my previous response?

[cyan citrus]

Did you try to switch to a mobile device?

[honest slate]

You mean I should try to play on mobile device?

[night cloak]

Could you please share a screenshot of that tab?

[timid compass]

yes in the settings it says 13ms.. but in game i get 90% of the times 126ms

[cyan citrus]

You may check if you face the same issue on a mobile device. If you will not face any similar issues while playing on a mobile device, you should use #emulator-support again.

[honest slate]

There's no issue in mobile device. The reason why I switched to emulator is, on mobile device I get " server timeout, match reconnect " after every 10 minutes which at some point made me pissed off.

[night cloak]

Internet speed does not matter when it comes your in-game MS, @timid compass. Please sure you’ve a strong internet connection.

[honest slate]

I'll ask in emulator sup.

[timid compass]

that my router ping 2ms.. in the settings i get 15ms but in game i get 126ms

[cyan citrus]

In that case, you should use #emulator-support again. For server timeout issues on mobile device, you may try to switch to a more stable internet connection.

[clear berry]

Alright bruh I’ll make him try that, hold up I’ll let u know if it works

[timid compass]

download 707 and up 239 is strong enough i think

[honest slate]

I'll ask it.

[night cloak]

That’s your speed not your connection. I don’t believe there’s a way to check the connection. How often do you face high ping?

[cyan citrus]

Please take your time. However, I will only be available for 20 minutes from now. After that, some other community member may help you in this regard.

[timid compass]

as replied earlier since i started the game 2 years ago.. again: my problem is that i live in dubai and play middle east server and 90% of the times i get 126ms and only 10% of the times 20ms

[edgy pumice]

can anybody explain me the logic of this new mode ? i port to the matrix and then im stuck inside and when i make it out im 3000 meters away from zone in the water gg tencent

[night cloak]

Unfortunately there’s not much more I can do to assist you in this matter. Kindly submit a feedback in the #old channel.

[clear berry]

Alright wait my friend is playing now to see

Also I got muted for one day for using the word “kit”, anything I can do about that? I was asking friend for med kit but it censored the word and muted me

[odd wing]

Is there any chance of new character in pubg?

[night cloak]

That’s always a possibility, @odd wing.

[night cloak]

Unfortunately not, you’ll have to wait the one day.

[odd wing]

It's been around a year since last character came

[edgy pumice]

???

[night cloak]

Feel free to provide in-game suggestion via the #old channel.

Viasy bigman new season starts tommorow or in 2 days time?

[chrome crane]

Nepal discord please

[night cloak]

RP will end on the 16th of September 00:00 UTC and the new RP will start on the 17th of September around 02:00 UTC. C1S1 will end on the 17th of September 00:00 UTC the new season should begin around 02:00 UTC the same day.

I’m unsure if Nepal have a regional discord server, @chrome crane. You may refer to #735483472432594994 subpoint 3.1 for a list of regional communities.

Thanks bossman

[chrome crane]

Please give me link nepal discord server I want to change my location

[night cloak]

@chrome crane

[chrome crane]

Give link bro

[night cloak]

Kindly read my message again.

So I was reviving me teammate next to an inside wall and this guy comes in on the other side of the wall and knocks me out while I was reviving him. Did my head stick through the wall and the game bug out and let him shoot me, is that a thing? Or was he hacking?

[night cloak]

May I ask which map this was on, @night cloak? But yes it’s a common issue. On some maps poking your head through the wall gives opponents the ability to hit you.

[weary chasm]

hi i need help

could anyone help me ?

[night cloak]

I can always try! What can I help with?

[weary chasm]

im trying to open pupg

[night cloak]

Unfortunately there’s no discord server for the Nepal version. If you state your issue here I could try assist you, if you’d like?

[weary chasm]

and it stop on preparing rescores

and it didnt open

how i can fix it ?

[night cloak]

Could you please try using a different connection when opening PUBG MOBILE?

[weary chasm]

yes i trieg

tried

[chrome crane]

Viasy I want to change my server to my country but I didn't get pin from my phone number plz help me

[night cloak]

Have you also tried changing your DNS?

[weary chasm]

yes

😦

[night cloak]

Kindly contact in-game support if you’re not receiving a verification code when attempting to change regions.

[edgy pumice]

why bring out this plant mode if its completely bugged and dont fix it ?

[night cloak]

Your region, @weary chasm?

[night cloak]

You may submit a detailed report to #old. Please include the following details in your report:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[weary chasm]

im from Egypt

[night cloak]

Please ensure PUBG MOBILE and device are up to date.

[chrome crane]

If I contact pubg support then I get pin number so I can change server???

[night cloak]

It was on Karakin. I was right next to the inside wall with my head facing the wall (is was a destructable wall), but it was one of those walls that are just below shoulder high so you can see the person's head and shoulders when they are standing up. I had just knocked out and killed his teammate so he probably told the guy where I was. I was watching as he came in using TPP and making my camera angle come from the top enough for me to see over the wall but I didn't think he could see me. I think my body must have poked through the wall just enough though, that's most likely the case

[weary chasm]

okay

[night cloak]

On maps like livik and karakin you’ll run into this quite often, Try taking a step back from the wall when you’re using them as cover! You may also report this in #old to make the community team aware of this issue.

Ight, tyvm 👍

[chrome crane]

How to change server in pubg I didn't get pin from my phone number help plz

[clear berry]

I got iPhone 11, Xs my friend got iPhone 8+. Highlights feature work perfect for me on both phones, I can share and post it as status or replay my highlights whenever but it doesn’t work for my friend even tho his highlight feature is turned on too? He have routine repaired and restarted game after enabling and disabling it too, it’s not working

[night cloak]

Kindly understand that community members & moderation team cannot assist with any account related issues here inside of discord @chrome crane. You may use the information I’ve provided above in attempt to fix your issue. Please avoid repeating yourself again.

[night cloak]

Could you please share a screenshot of your friends basic settings showing it’s enabled them a screenshot of their most recent career results?

[clear berry]

Ok wait

[night cloak]

Happily! No rush. 😄

[wispy hill]

Hi, someone stole my account and unlinked my Facebook, can i get access to my account again?

[granite sigil]

When will OnePlus 9 series get 90fps

[night cloak]

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

[granite sigil]

Does anyone know about it??

[night cloak]

Unfortunately we do not have any information regarding.

[clear berry]

This is mine, working perfect

[chrome crane]

I didn't get option link phone number only gmail or someone already link in phone number I'm scared

[wispy hill]

I can access my social media but they unlinked the pubg account from my fb account and i don't have access to my pubg account anymore

[clear berry]

This is my friends He’s Turkish and it doesn’t work for him

And this is mine, work perfect

I can post status and do everything but my friend can’t, why? Is he missing something or doing something wrong? He have routine repaired too

[night cloak]

May I ask what happens when your friend clicks this?

[clear berry]

That’s me

This is my friend ^

[night cloak]

Apologies didn’t see other screenshots.

[clear berry]

Both our highlights are turned on

[night cloak]

It may be because his device is older, @clear berry. Unfortunately this is a new feature and there’s current very little information regarding.

[clear berry]

He said it shows resources not loaded ? Could it because of that too!

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[clear berry]

?*

[weary chasm]

@night cloak the same proplem

[night cloak]

Possibly, yes.

[weary chasm]

can we open unidisk ?

[chrome crane]

No option phone number link

[night cloak]

Are you able to reinstall PUBG MOBILE, @weary chasm?

[night cloak]

Click on link email and share the screenshot of the tab it opens please.

[chrome crane]

Only showing gmail

[weary chasm]

@night cloak uninstall ? or delete all files ?

[night cloak]

Uninstall.

[weary chasm]

@night cloak okay

@night cloak whos better ? the global gameloop or the chines version

[cunning quest]

Any mods here plz answer me

[cyan citrus]

On the side note, which device are you using, @weary chasm?

[chrome crane]

Only gmail

[cunning quest]

Hy

[weary chasm]

@cyan citrus . lenovo leg 5 .

[chrome crane]

Already link phone number or what I'm scared

[night cloak]

I don’t see anywhere it says there’s been a phone number linked, @chrome crane.

[chrome crane]

Yeah I like but no option phone number why

Know*

[weary chasm]

@night cloak the same problem after install it agine

[night cloak]

I believe you only get the option to link one of the other.

[weary chasm]

@night cloak can you open uni disk to control the device

[chrome crane]

Oh thanks man I was so scared someone link there phone number to my account

I delete my all pubg friend list and leave clan but some players when they come online they automatically show my friend list

[weary chasm]

@night cloak 😦 ?

[pallid briar]

Please state your issue first.

[cunning quest]

Uid 5497532543

Video link https://streamable.com/2cpn2l

Why you're not solving my problem

[night cloak]

You’re not receiving the verification code, correct?

[cunning quest]

Yes @night cloak

[night cloak]

Trying to get you emulator support. Please be patient in the mean time.

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[chrome crane]

Replied my massage

[night cloak]

It may just be bugged. You may contact in-game support if you’d like to ensure your account is safe. But from what I can see nobody has linked a phone number to this account.

[chrome crane]

Thank you

[night cloak]

It has been my pleasure, Have a great day/night ahead of yourself!

[pallid briar]

Please contact the customer service in-game for further assistance, you may refer to subpoint 5.4 in #faq.
Also please do not share your personal information here.
You have already been responded to. Please avoid repeating the same question.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sly fox.

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sly fox.

[sly fox]

Help pleas

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, Kindly refer to #faq subpoint 2.12 for information regarding your account suspension.

[sly fox]

Where subpoint 2.12

[night cloak]

Click -> #faq then scroll until you see the subpoint mentioned above.

[sly fox]

Hello "My name is H. (WINEĻBORIOĻ) My account is definitely prohibited by the rules of the game and I view the latest game data without using software that violates the rules or modifies the data I can do it.
Character name: (WINE ĻBORIO Ļ)
Character ID: (61254208350) Twitter and Gmail related platforms.
Date and time of account creation: (I can't remember)
Account suspension date: September 11, 2031 10:27:49
Is an external app installed (such as GFX TOOL): (apk pure)
Background of the problem
Account suspension confirmed
I want help, I'm tired for this account because I'm so tired of it. I need help to unblock my account. I didn't violate the rules, I didn't violate the rules or use cheating programs. I play with my own efforts, but the only hacker I played with was one match, not me. Why did it take me 10 years to need help please help

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sly fox.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sly fox.

[native coyote]

Hi can I use Config file to use only fps not graphic .....
My friends telling to use Config no ban ... Is it ok? Tell me
I use only for fps I get high but I need extreme thatswhy

[native coyote]

My friend account not banned he uses config file....

[night cloak]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE’s terms of service and will result in an account suspension,

[native coyote]

Bro my friend account not banned they use from 3 years now ....

[shut hawk]

Pleas help my girlfriend hack me

[native coyote]

Only fps bro not graphics

[night cloak]

Your friend is very lucky for not being banned yet. He’ll be banned in the future.

[night cloak]

You’re still modifying the game files.

[shut hawk]

There are girls in the game who are tricking the boys and luring them to steal the counts
Please help me

[night cloak]

Can you still access your PUBG MOBILE account?

[native coyote]

Haa shayad ye bhi sahi hai thanx bro 😊 😊 😊

[night cloak]

English only please, you’re most welcome tho!

[native coyote]

😊 okk

[night cloak]

hello

when i open pubg i get stuck in a loop

it will download some file and when i open it agai

[quaint moss]

Why this error show how to resolve

Account link with email plus Facebook
I login throw email

[feral forge]

Feel free to submit a report regarding the issue in #old and follow the channel's pinned instructions, @quaint moss.

[feral forge]

Where do you reside?

[cunning quest]

Hy

[feral forge]

Hello, how can we help you, @cunning quest?

[cunning quest]

Are you bot

@feral forge ?

[feral forge]

No.

What is this, @ancient path?

[quaint moss]

Should I post media or just post my error on that channel

[feral forge]

Post in the #old channel, and include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Screenshot/Video Recording

[errant venture]

@native coyote you do realize its fake files right Lol

it all depends on ur phone specs

[feral forge]

You have already been answered before, please refrain from repeating the same question, @cunning quest.

Could you please elaborate?

[native coyote]

No bro My friend tell me That don't ban😫 😫

[feral forge]

That is agains the terms of service of PUBG MOBILE, please do not use it.

[native coyote]

Bro is that Ok?😂

😂 im also using config

[feral forge]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and violators will get punished accordingly, @native coyote and @ancient path.

[native coyote]

Sry😕 But I think Any1 use for fps ??? Is also Against TOS

🧐

[feral forge]

No, please read the message very carefully, modifications tools to modify or manipulate the game or its functionality is also not allowed, @ancient path.

[shell garden]

Help

[native coyote]

🙂 I can get 60 fps

[shell garden]

How do i use

It isnt in the store

[native coyote]

I think re-start

[shell garden]

As in theres no chest

[night cloak]

You may use the premium crate coupon when the custom crate ends.

[night cloak]

where do i live? its qatar

[shell garden]

Ah

Ok whens that

[feral forge]

Have you tried to reinstall the game?

[night cloak]

no.lemme try

[night cloak]

You can see via under the crates in-game. I believe it’s 2 days.

[shell garden]

Yea just saw thanks

[clear berry]

Also highlights feature is now working for 8+ and xr users, it wasn’t working before but now it is

[night cloak]

Thank you for the information, unsure of what the cause of that was, sorry.

[split wharf]

When rp will be locked?? And what's the tier reset timing?

[clear berry]

Idk either, my friend didn’t do anything after routine repair but now it’s working

[feral forge]

You can check the countdown via the Royale Pass interface. The new season will start at September 17, 02:00 UTC.

[clear berry]

On YouTube people were saying it wasn’t working on 8+ too but now highlights working fine on it

[hazy gate]

Its around 24 hours from now