questions

[languid zenith]

Delete some heavy videos

[feral forge]

You will need to clear some storage in this case.

[ember maple]

ok

i dont have anything in my photos

bro my phone only gets 15 gigabites

and pubg uses 9

[languid zenith]

🥲

Im sorry

[ember maple]

yeah its depressing

[languid zenith]

Go buy a new phone 🙃

[ember maple]

nah

ill try uninstill

uninstall

[languid zenith]

Lol ok go for it

Good luck

[ember maple]

yeah

[cyan citrus]

Are you on Android or iOS?

[ember maple]

iphone 6

with crap battery

yeah iphone 6's are so bad

[storm flume]

Please avoid going off-topic, @ember maple and @languid zenith. You may have unrelated conversations in #chat.

[ember maple]

k

[cyan citrus]

Please try to follow my steps.Try to go to your device settings> General > Background App Refresh and turn on Background App Refresh. Also, make sure that Background App Refresh is turned on for PUBG MOBILE. If it is already turned on, then turn it off for PUBG MOBILE and restart your device. See if that will help.

[ember maple]

im reinstalling it

[boreal bear]

Hi is the authentication done

[ember maple]

its gonna take a bit to install

so ill dm you when its done bunk

[cyan citrus]

You can mention me here, @ember maple.

Please avoid making inapplicable comments here, @ember maple. You may have unrelated conversations in #pubg-mobile .

[ember maple]

sorry

[sleek coral]

Can i know what the problem?

[ember maple]

That's my problem if in what it says

[languid zenith]

it looks like PUBG needs a competent developer to fix those problems in few little hours like WeChat login etc

[sleek coral]

Wechat login got problem. I change to facebook all is ok.

[languid zenith]

Yes but if you have only WeChat 🥲

There’s millions of people who can’t play now

[ember maple]

Ikr

[sleek coral]

Ok..hope can fix those problem soon..

[languid zenith]

Dude it should take only 3 hours max for a such big company

With talented developers

[shadow roost]

Wait so wechat people can’t play rn?

[night cloak]

Yep

I only got wechat linked

So I can’t play at all

[shadow roost]

Same

Do you know when will it be fixed?

[night cloak]

And I charged thousands usd

No

[exotic axle]

I can play with WeChat

[night cloak]

I’ll try it around 11 tmr cuz that’s when it stopped working

[pure schooner]

Nope

[exotic axle]

What’s the problem ?

[shadow roost]

When I log in with wechat

It doesn’t allow

[night cloak]

Ppl with wechat log can’t get into their acc

I wish I had connect another social media

@ocean walrus has this been passed on to error?

[sleek basalt]

too late to wish now innit

Reported the same issue since yesterday 9pm (GMT+8), issue still persists at the moment, disappointing for a giant tech company

[feral forge]

Yes, @night cloak.

[sleek coral]

Yaya..since yesterday cant play

[tall hill]

why cant i play extreme frame rate on 60fps phone

just stuck with high frame rate

[scarlet slate]

‏My account is banned because of the jailbreak and I did not know the consequences. It was a mistake on my part that I downloaded it. I do not want to cancel the ban. I just want to ease the ban, I only have the account

‏My name is : (RS・Death)
‏ ID : 512678121
‏ Device: iPhone Xr
‏ cellular
‏ Country: Kingdom of Saudi Arabia

‏ Facebook : [e-mail]
‏ Gmail: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet slate.

[trail cairn]

My account has been banned for 10 years and I have not violated any game rules or cheated. Please review my account carefully. ID: 5235986045

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail cairn.

[feral forge]

This can mean that the game is not optimized for your device yet, or your device is not capable for such settings. Feel free to leave a feedback in #old and follow the channel’s pinned instructions, @tall hill.

[unique crane]

I tried logging into PUBGM today and it said authentication failed. I tried logging in with my WeChat account again, but it said it again. I did this about 5 times before I had to wait 300 seconds. What happened?

[obsidian tinsel]

@unique crane same problem from mid night

[feral forge]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[unique crane]

Oh its an issue for many players

ok thank you :))

[obsidian tinsel]

yes

[night cloak]

safsa

[boreal bear]

HeLp

I can't login

with wechat

thanks

[heady lotus]

My friend havd this issue too, how to fix this?

[obsidian tinsel]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[zenith matrix]

getting an unstable connection error when trying to download resources. I'm right next to my router and have very fast internet otherwise. what gives?

[sleek coral]

Hope the problem can solve by today..

[boreal bear]

Yes

[sleek basalt]

Needed it to be resolved by NOW.

[unborn turtle]

My pubgm beta code isn’t working. Can anyone help me?

[hexed wave]

Hallo

[feral forge]

You may also try with a different internet connection, it happens when your internet cannot connect to the game server too, @Lark Shark#7777.

[feral forge]

Could you please elaborate?

Hello, how can we help you, @hexed wave?

[hexed wave]

My account has been hacked

[feral forge]

Do you still have access to your PUBG MOBILE account?

[tall hill]

no

[wide coral]

Can't open my ACC help

[storm flume]

Please do not use languages other than English, @hexed wave. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wide coral]

Hacker is in my account using right now and I can't login from behind server is not responding helpppp

[hexed wave]

Yes, I have a social media account, but the hacker can still access my account through the phone number

[feral forge]

What are your linked login methods to the game, @wide coral?

[wide coral]

Twitter

[feral forge]

Does the phone number belong to you?

[wide coral]

Server no response

[hexed wave]

No

[wide coral]

Omg other ID is working fine but when I try to login from twitter on my main id Server not responding

[feral forge]

Please identify if the unauthorized person has linked their own social media links to your game account, or are they accessing your game account only via Twitter?

[wide coral]

Yes he has his own unauthorized linked to my acc

Through email and Facebook

I only have access to twitter

[feral forge]

You should first identify which of your login method has been accessed or compromised by an unauthorized person, secure it by changing password and enabling 2FA, you can also contact the customer service of your hacked social media in question for further assistance in this regard.

After securing your login method, you may contact the in-game customer service for assistance and to request a support agent to unlink the unauthorized person’s social media from your game account, refer to the steps in this screenshot as reference:

[unborn turtle]

It shows me an error saying “This code has already been used”

[feral forge]

That means the unauthorized person has accessed your account via Twitter and linked his e-mail and Facebook to your game account, right, @wide coral?

[feral forge]

Are you on iOS or Android?

[wide coral]

Yes unfortunately

[unborn turtle]

iOS

[feral forge]

Have you recovered your Twitter yet?

[wide coral]

Yes I have

And I'm scared that if he bans my id for 7 days with unlink on Then im totally doomed

[feral forge]

Did you ever reinstalled the beta application?

[hexed wave]

No it's not mine

[wide coral]

He is in my acc any second he can do anything please do something about it

[unborn turtle]

Yes I reinstalled it today

[feral forge]

Please contact the in-game customer service for further assistance in this regard, you may refer to the steps in the screenshot that I have sent above, to request a support agent to unlink the unauthorized person’s links from your game account.

[wide coral]

He has done something from which I can't login

[wide coral]

Only if I could login

[feral forge]

Unfortunately, whenever you reinstall or update the game, iOS devices require you to enter the code again. As you may know, each code can only be used once during each ongoing test period, therefore you may need to wait for the next beta to roll up or generate a new binding code with another global version account.

You can contact the in-game customer service via the login menu of the game, @wide coral.

[feral forge]

Please refer to my above response and follow the steps.

[unborn turtle]

oh alright, thanks for the help

[hexed wave]

I did this a lot but they didn't help me

[feral forge]

Please know that for account related issues, only the in-game customer service can assist you.

[hexed wave]

He asks me to purchase a receipt

[hexed wave]

The camera icon does not appear when I am asked for a receipt for the purchase

[wide coral]

Omg I'm doomed

Please please I can't login to copy and paste my CHARACTER ID

[feral forge]

You can upload screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game.

[feral forge]

Do you have screenshots of your player profile or ask any of your friends for help?

[hexed wave]

Okay how do I know the exact date of the account in PUBG?

[hexed wave]

Okay how do I know the exact date of the account in PUBG?

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[cursive pulsar]

when is new update coming?

[storm flume]

We currently do not have a specific release date for the upcoming update, @cursive pulsar. Once we do, we will publish further information in #news.

[shadow roost]

When will the wechat thing work again

[feral forge]

No estimated time, please be patient.

[pure schooner]

Its been 12 hours, we have been patient. I think it would've been atleast good to have an estimate as to when this problem will be resolved

[pearl magnet]

It seems like that Tencent has added the authentication thing . As I heard from a friend from China , Tecent has set up the age limit and set limited playing time for users who are under 18. To pass through this , you need an ID card from China . Here's the link of the detail https://jiazhang.qq.com/zk/home.html

The limitation should be applied to Chinese only , but since Tencent and QQ are both belongs to Chinese

[shadow roost]

Wait so what do i do now

[pure schooner]

1. As you said it should only apply to Chinese
2. Most of two are complaining are above the age limit

So this is why many of us are confused

[shadow roost]

I don’t get it

[sleek basalt]

This is ridiculous

and it shouldn't be applied internationally

[raven void]

Welcome to life

[sleek basalt]

Welcome to China

[shadow roost]

So we can never play again?

[pearl magnet]

It is not applied internationally , it's because Wechat and QQ belongs to China.

[raven void]

Warm arms from the Soviet Union

[raven void]

Well if you have a back up u be able to log back in

[sleek basalt]

What do you suggest us to do now?

[shadow roost]

No I don’t have anything but wechat linked

[raven void]

Welp idk anything else

[pearl magnet]

You need to have Chinese identity card

[pure schooner]

This is the problem, had we gotten a warning or some notification that it would be like that, many persons could've taken the necessary precautions

[shadow roost]

Ya

So what can we do now

[pure schooner]

🤷‍♂️

[raven void]

No choice we have to wait and see I guess

[pearl magnet]

Some of my friend say they passed it after logging in and out , some say you need to pass the authentication thing .

[raven void]

[sleek basalt]

Personally I think we cant do much but hope for the best

[pearl magnet]

You can try login with email or the second linked platform.

[shadow roost]

Is there no way to by pass it

[cursive pulsar]

Please move to a discussion channel if you do not require assistance, #chat or #pubg-mobile.

[raven void]

[feral forge]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[sleek basalt]

We have been very patient on the matter, perhaps you could get first hand info directly from the developer?

[pearl magnet]

Everyone who is providing community support in this channel is a volunteer, including the moderators.

[sleek basalt]

I see...thanks for the service.

[obsidian tinsel]

okey

[agile mortar]

Hi anyone can help

I cannot login PUBG via wechat

[obsidian tinsel]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[agile mortar]

Okay thx

Will inform if already resolve ?

[sleek basalt]

I guess we'll never know

[agile mortar]

Okay thx

[obsidian tinsel]

[calm thistle]

I can’t login with my Wechat account since yesterday

[zenith leaf]

Someone hacked my account in the game and linked his Twitter account to my account in the game and wants you to pay him money to leave the account and leave, and for the record, this is my account since the fourth season

[feral forge]

You should first identify which of your login method has been accessed or compromised by an unauthorized person, secure it by changing password and enabling 2FA, you can also contact the customer service of your hacked social media in question for further assistance in this regard.

After securing your login method, you may contact the in-game customer service for assistance and to request a support agent to unlink the unauthorized person’s social media from your game account, refer to the steps in this screenshot as reference:

[feral forge]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[zenith leaf]

I have all answering

What can i do now

[calm thistle]

thank you🙏

[zenith leaf]

I do this all day from 15 days and no answering

[charred steeple]

Iphone 11 pro max

When i move my joystick inside a match the screen moves withit 😕

I already have tried this setting as well but the problem isn’t solved yet .
@celest shadow

[peak mantle]

yo is there any updates or news on when the wechat login issue will be resolved?

[round elm]

Why can't I get the beta invite code I need it

Bro any help?

[celest shadow]

Please submit a report in #old if you are currently experiencing issues logging into your PUBG MOBILE account via WeChat with these details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[celest shadow]

It might have something to do with the way you place your hands or fingers. Since you are playing 5-finger claw, there is a possibility that a small part of your hands are touching the edge of the screen, causing this to occur. Can you try moving your joystick with one finger and see if that functions normally?

[celest shadow]

Please refer to this, @peak mantle.

[celest shadow]

You can generate a binding code from Events > Recommended > Beta Test Invitation.

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[peak mantle]

i did but i wanted to ask here if anybody had any news on it or eta

[round elm]

That's it ??

[celest shadow]

We are currently collecting player details, please edit your message in #old and include the details.

If we receive more information, it will be published in #news or in this channel.

[celest shadow]

Yes.

[round elm]

Will metro come in bgmi too?

[peak mantle]

alright thanks G

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE here.

[celest shadow]

Thank you for your cooperation!

[round elm]

Okok

[sinful ginkgo]

I need help?

@celest shadow how can i update the beta version without it refreshing and me having to create another whole new account. Or does it update itself?

[celest shadow]

What is the version of your BETA PUBG MOBILE application?

[sinful ginkgo]

1.6.2 but when another version does come out i want to be able to know

[celest shadow]

If there are any updates or patches, it will all be done in-game during the loading screen. Only major version updates will require you to install the new version and replace the old application.

[sinful ginkgo]

@celest shadow oh okayy thanks so much I appreciate your support🥰

[sinful ginkgo]

Hi

I have a question

It says this when i try to generate a code for the beta? Whats wrong

@celest shadow

[feral forge]

Your account has to meet the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[sinful ginkgo]

Thank you @feral forge but can you clarify this?

[night cloak]

@feral forge how much is your account level?

[graceful jungle]

Hi @feral forge @celest shadow . Is there any answer why we cant log in via we chat? I want to play badly. 🤧

[feral forge]

You have to login at least one day in the last 7 days, for example you login two days, but it have to be in different days. According to the game daily refresh at 00:00 UTC.

We do not have information in this regard, @graceful jungle.

What is the issue? If you do not require assistance please move to our discussion channels, @night cloak.

[night cloak]

Ok@feral forge

@feral forge If I changed my country to Austria will I get Account delete option?

[elfin smelt]

why cant i log in with wechat?

[feral forge]

The delete account option is only available for account that is registered or created in the EEA regions, or for players who had switched their in-game region to one of those countries in Europe, @night cloak. You may browse it on the internet for further information in this regard.

[elfin smelt]

is it bugged

[feral forge]

It seems to be an issue on WeChat’s end. Please submit a report in #old if you are currently experiencing issues logging into your PUBG MOBILE account via WeChat with these details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[night cloak]

Yes it's an EEA country I am switching to will I get then?

[feral forge]

Yes.

[night cloak]

@feral forge where can I host a giveaway

And give suggestions for outfits in PUBGM

[feral forge]

You may request to host a giveaway in #discord, @night cloak.

And for suggestions to the game please use the #old channel.

[night cloak]

I sent in #old but no reply

[edgy tulip]

Can someone help me when I try to login with WeChat it says authentication failed please login again

[feral forge]

It seems to be an issue on WeChat’s end. Please submit a report in #old if you are currently experiencing issues logging into your PUBG MOBILE account via WeChat with these details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[feral forge]

The community team will go through all the messages in the channel, and will drop down and forward player’s concern to the developers, you are not necessarily get a response from the channel.

[night cloak]

Okay

[edgy tulip]

Thanks but can you tell when I can login it's the only social media connected to my account and I have scrims and tournament

[obsidian dome]

yes i also cant log in with wechat or twitter

[fluid gulch]

So do i

[obsidian dome]

is wechat log in broken?

[fluid gulch]

I don’t know

[wind hill]

uhm well, there's issue with wechat login since yesterday if I'm not mistaken. Gotta be patient and wait till its fixed.

[fluid gulch]

Right?

[wind hill]

Mhmm

[hushed girder]

Anyone Pls Tell me the Solution

[left prism]

The WeChat log in fail is still not resolved since yesterday ??

[hushed girder]

@celest shadow

[wind hill]

You can refer to this message @fluid gulch @left prism

[edgy tulip]

Can u tell how long it will take cuz I have scrims and tournament

[fluid gulch]

It's, um... inconclusive

[pearl magnet]

@edgy tulip China has announced this on the 30th of August.
You can Google it for more details

[boreal bear]

Is it resolved?

[pearl sparrow]

Hey i want to change my region but I'm not receiving otp

I'm from Pakistan and i know i need to talk with pubg mobile Pakistan but they refused me. What should i do?

[storm flume]

Please contact the customer service for further assistance, @pearl sparrow.

[pearl magnet]

一、严格限制向未成年人提供网络游戏服务的时间。自本通知施行之日起，所有网络游戏企业仅可在周五、周六、周日和法定节假日每日20时至21时向未成年人提供1小时网络游戏服务，其他时间均不得以任何形式向未成年人提供网络游戏服务。
So basically people who are under 18 can only play 1 hour on every Friday ,Saturday and Sunday.
It is for people in China but since QQ and Wechat are Chinese Company.

[fluid gulch]

When?

[boreal bear]

WHAT

NO

[pearl magnet]

It is announced on the 30th of August
You can search it on Google in Mandarin.

[left prism]

Yes But I’m 21 years old and it says in my wechat account too

[mellow nexus]

I'm an adult. why can't I login :/

[boreal bear]

I am 19

[left prism]

Just let us the chance to connect and remove wechat as linked account and that’s all

[fluid gulch]

But am 25

[left prism]

Why applying this to other people outside China I don’t get it

[boreal bear]

But the tencent games says 12 years old under can only play 4-5 hours

[celest shadow]

Please submit a report in #old if you are currently experiencing issues logging into your PUBG MOBILE account via WeChat with these details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[left prism]

And we didn’t get any announcement about it on pubgm how are we supposed to knoww

[celest shadow]

Should we receive further information about this situation, it would be published in #news or in this channel. Stay tuned until then.

[fluid gulch]

Omg

[boreal bear]

Can your Pubg account cancel the wechat via and add another via?

[fluid gulch]

That's a fun fact

[boreal bear]

😔

[celest shadow]

You can log into your PUBG MOBILE account if you have another social media account or e-mail address linked.

[boreal bear]

Can I add another via and cancel the wechat via?

[left prism]

I linked only wechat

[boreal bear]

Me too

[celest shadow]

Unfortunately, no.

[boreal bear]

damn

😫 😩

[fluid gulch]

What?

[boreal bear]

[pearl magnet]

I'm just copying the offcial announcement and translate it to English

[boreal bear]

I want to play 4 hourssssssss

😩

[storm flume]

Please avoid going off-topic, @obsidian tinsel. You may have unrelated conversations in #chat.

[boreal bear]

my mom said one day can only play 4 hoursssss

[celest shadow]

Please use #chat or #pubg-mobile for further conversations.

[fluid gulch]

haven't been signed

[boreal bear]

Then can I add one more via and play whenever I want?

Today I didn't play

[celest shadow]

Once you are able to log into your PUBG MOBILE account, you can link another social media account or e-mail address.

[fluid gulch]

Just today?

[boreal bear]

Ok

[fluid gulch]

Or tommorow and forever

[celest shadow]

We do not have any information yet, @fluid gulch.

[fluid gulch]

So bored

[boreal bear]

If I deleted we chat then will the wechat via be deleted

[pallid briar]

Can you make sure your hands are not making any unwanted touches specially on the corners? This usually happens if you have big fingers and you are using alot of them at the same time. You can also try to adjust your joystick and see if that helps.

[celest shadow]

WeChat will still be linked to your PUBG MOBILE account. You can only unlink it in-game.

[shadow crane]

Hello there! I’m new to pubgm and im hosting a small tournament for my uni. I wanna ask if custom room(1-time room card) can be rematch or cancel, like can you stop ongoing custom match or not? I, as a room host, did leave the match/room but all players were still able to play until the game end.

[fluid gulch]

But i can’t login

[left prism]

Do you have any new information? Because it’s been hours already pls

[celest shadow]

Hello pim,

You cannot restart or stop an ongoing room match. If you leave the match as a spectator or player, it will continue until the match has ended.

[rotund badge]

kr version? do they have kr discord server?

[celest shadow]

If the issue is resolved, you can log in to perform this.

[pearl magnet]

You can try log out from the Wechat app and login again. If that doesn't work then you can only wait.

[celest shadow]

I am afraid we do not have any information at the moment.

[celest shadow]

There are no Discord servers for the KR/JP version of PUBG MOBILE.

[boreal bear]

this is a mess

[celest shadow]

If you could provide us with the following information, it would be helpful.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[rotund badge]

so this server can resolve krjp version issue?

[fluid gulch]

I try

[left prism]

I dont know my pubgm ID

[celest shadow]

I understand your frustration of not being able to log in, but the only option is to wait patiently until we receive more information to share with everyone. Thank you.

[celest shadow]

Unfortunately, we cannot.

[celest shadow]

Perhaps a friend could obtain it for you.

[boreal bear]

Why I cant login to pubg

login the wechat

[left prism]

Is it fine if I just write my username it’s simple ?

[celest shadow]

It has to be your numeric in-game identification.

[fluid gulch]

Id: 573722939
Device: iphone X
Wi-Fi
Country: Canada

[pallid briar]

You may refer to this, @boreal bear. No need to repeat the same question.

[waxen palm]

51450254016

51537248205

51549859647

51549770861

51560489830

51561668505

51547387593

51556033702

51537165777

51421014394
18+ photo

[celest shadow]

Noted. Thank you.

[boreal bear]

please let me log in to the wechat account as soon as possible

[fluid gulch]

No problem

[boreal bear]

[sleek coral]

All same problem

[boreal bear]

thanks

[fluid gulch]

So sad

[boreal bear]

yes

[left prism]

Yes all same problem 🥺

[sleek coral]

2 days cant play..

[feral forge]

The accounts will be forwarded, we will inform you when the profile pictures have been reset. Thank you so much for your report, @waxen palm.

[boreal bear]

me too

[waxen palm]

Thx ❤️

[boreal bear]

I regret why I login with wechattt

[left prism]

Me too 😂🤦🏻‍♀️

[celest shadow]

Please use #chat for conversations.

[shadow crane]

Thank you so much! That’s mean I cannot kick everyone out of the room during the match right?

[celest shadow]

Correct.

[sonic wraith]

@celest shadow Ping is high in Livik only.
600+

[tender wind]

Hi @Piston we talked yesterday. Is there any update abt the wechat login problem?
Pubg at least owe us an explanation or assurances
Some of us pushing ranks, some have tournaments to play and some just down right bored doing nothing on the weekend and wanna get some chickens...

[hushed girder]

@celest shadow Solution ?

[night cloak]

Help
No registered game with WeChat

[pallid briar]

Please refer to this, @night cloak.

[night cloak]

Help
Not registered game with WeChat

[pallid briar]

Sadly, we do not have any information at the moment. If the we receive further information about this situation, it would be published in #news or in this channel. Stay tuned until then. Thank you for your patience and understanding.

[gaunt ridge]

i can't login with we chat

[pallid briar]

There seems to be an issue on WeChat’s end. Please submit a detailed report in #old if you are experiencing issues logging into your PUBG MOBILE account via WeChat with these details listed below.

• Numeric User Identification
• Device
• Wi-Fi or Cellular
• Country
• Issue Description

You may also refer to this, @night cloak. Please avoid repeating the same question.

[hushed girder]

@pallid briar Hloo Help

@thin halo can u help ?

[pallid briar]

Unfortunately we only provide community support for the global English version of PUBG MOBILE, not the beta client, @hushed girder. But if you do know any possible solutions, we will let you know.

[split oar]

I don't know why..from I started to play pubg till date..I not even sent a single message in global chat.but I have muted for 1 day.i want to know the reason for this..please anybody help me out

From started playing pubg till date..I've didn't sent even 1 message in global chat.but I've muted for violating regulation for 1 day.i don't know why can anyone please help me with this

[agile mortar]

Anyone can login via wechat ?

[fluid gulch]

No

[storm flume]

Please contact the customer service for further assistance, @split oar.

[frozen jackal]

I’m failing to change my region as its ask for a code to be sent on Mobile Number but it never shows up!
Anybody can help?

[feral forge]

Please try again some time later or contact the in game customer service for further assistance in this regard.

[frozen jackal]

Okay, let me try this in game Customer Service.

[chilly plover]

How long will this wechat log in issue will be fixed? 😩 😩

[pallid briar]

Sadly, we do not have any information at the moment. If the we receive further information about this situation, it would be published in #news or in this channel.

[chilly plover]

@pallid briar damn it took longer than i thought, hoping it fixed ASAP and recieved some information regarding the fix. Pubg also should provide some in-game compensation for this issue

[pallid briar]

Hopefully it will be fixed soon. You can report the issue in #old is you haven't already.

[twilit needle]

I want invitation code pls pubg beta 1.6

Pls help me

[pallid briar]

You can get your beta invitation code from the beta invitation event in-game.

[twilit needle]

Not enough level

If any one have unused invitation code pls msg me

[pallid briar]

Unfortunately we are unable to assist you in that regard. Sharing binding codes is not allowed, @twilit needle.

[twilit needle]

Ok

[fierce aspen]

how do i fix parachute bug in kqrakin?

[pallid briar]

Feel free to report the bug in #old following the instructions that are pinned to that channel, @fierce aspen.

[fierce aspen]

most ppl knows that glitch even youtubers knows that glitch and its annoying.

[pastel jackal]

What day will you remove id +18 photos?

[celest shadow]

No estimated date, you will be informed when the profile pictures have been reset.

[pastel jackal]

Ok thx

[fluid gulch]

I' m really tired

[feral forge]

We understand your frustration of not being able to log in, but the only option is to wait patiently until we receive more information in this regard. Thank you for your understanding, @fluid gulch.

[night cloak]

This matchmaking bro

[latent trench]

why is there no official response from pubg mobile

[night cloak]

Any fix?

[onyx cairn]

Matchmaking might take some time if there are not enough players online playing that mode at that specific time. The match cannot start if enough players don't join. You may try playing a different game mode and perspective for now and try again later, @night cloak.

[feral forge]

It is most likely an issue on WeChat’s side, @latent trench.

[latent trench]

oh well, thanks a lot for the info

[blissful wadi]

Hello
I have a problem when i try to purchase, it shows that my account got a UC band. I don’t how and when but all i want to know is how much should i pay to cover the amount? So that i can buy UC and continue playing. Id : 5175701926

[storm flume]

Please contact the customer service for further assistance, @blissful wadi.

[night cloak]

Hello everyone, I need help, I go into the game and I encounter an authorization error. I've tried everything! Help if possible.

[sleek basalt]

Its so disappointing that the Mod here is more helpful than the in game customer service.

[pallid briar]

Which login method are you using?

[night cloak]

WeChat

[pallid briar]

There seems to be an issue on WeChat’s end. Please submit a detailed report in #old if you are experiencing issues logging into your PUBG MOBILE account via WeChat with these details listed below.

• Numeric User Identification
• Device
• Wi-Fi or Cellular
• Country
• Issue Description

[night cloak]

mailbox (gmail), phone number, WeChat and nothing helps.

[long pollen]

When will m2 end ?

[drowsy sparrow]

Hello how I can contact with someone in pubg Mobil can understand me

Not a robot

[smoky garden]

hi

why i cnnot in pubg with discord

[feral forge]

For account related issues, only the in-game customer service can assist you.

[feral forge]

It is assumed that the Royale Pass M2 ends either on September 11 or 12.

• Note that this is not confirmed information.

[long pollen]

O i see

[feral forge]

Could you please elaborate?

[smoky garden]

why use wechat cannot in pubg

[feral forge]

It seems to be an issue on WeChat’s end. Please submit a report in #old if you are currently experiencing issues logging into your PUBG MOBILE account via WeChat with these details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[light spear]

@feral forge

Is anyone addicted to talk to about a problem with my account?

[thorny radish]

Bro same issu

[light spear]

Can I talk to an Arabic server because I don't understand anything?

[celest shadow]

For account related issues, please contact the customer service in-game for assistance.

[agile mortar]

Now server so slow 🥲

Always DC

[light spear]

@celest shadow I mean my account I want to cancel my Facebook account and I want to lock the account and make a new account with the same Facebook

[celest shadow]

You will have to unlink the Facebook account first. Refer to subpoint 2.5 in #faq for further instructions.

[light spear]

Maybe an Arabic server, I don't understand@celest shadow

[celest shadow]

You can seek further assistance in PUBG MOBILE MENA Discord server.

▫️ https://discord.gg/pubgm-mena

[night cloak]

@celest shadow there is any dc server for pubg mobile lite?

[celest shadow]

There are no official PUBG MOBILE LITE Discord servers.

[night cloak]

@celest shadow do u know the issue with wechat log

[night cloak]

Ok thanks

[celest shadow]

We are aware of this issue. If you are experiencing an error logging into your PUBG MOBILE account via WeChat, please submit a report in #old and include these details.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

[night cloak]

I did like yesterday

[summer temple]

I want to change my region in pubg mobile but the service is not give me verification code to change that !!

[celest shadow]

Feel free to keep an eye out for #news.

[celest shadow]

Please contact the customer service in-game for further assistance.

[night cloak]

I Think I Have Only Problem with weChat
2 Time I Uninstall Pubg And Install But Same Proble. 😒😒

😊thx

How to prevent accidental edge touches while playing

[summer temple]

Can u please help me here ?

[celest shadow]

Please submit a report in #old.

[charred steeple]

Ya i have tried by putting my device on the table but the screen moves with it @celest shadow

[celest shadow]

Unfortunately, we cannot assist you with account related issues through the community.

[night cloak]

@celest shadow idk if this helps but ppl couldn’t log in since Taiwan time 11pm

[blissful wadi]

Hello
I have a problem when i try to purchase, it shows that my account got a UC band. I don’t how and when but all i want to know is how much should i pay to cover the amount? So that i can buy UC and continue playing. Id : 5175701926

[celest shadow]

It would be nearly impossible for me to figure out the issue without physically be there to determine the issue and help you resolve it. It is either a software or hardware issue, or something to do with your control layout; I am not really sure. Feel free to ask other players in #pubg-mobile and they might have a solution.

[fathom dirge]

Just a question, since I could not log into my account (because it is linked via wechat & only wechat). Clan battle just ended today. Am I not able to get my clan battle gifts? (Since my clan won the clan battle). Do you know if there would at least be a compensation?

[rigid grotto]

They say you need to link your wechat with a Chinese ID in order to log in with with it.

[storm flume]

Please contact the customer service for further assistance, @blissful wadi.

[charred steeple]

Ya sure thank you 😊 😊

[night cloak]

That’s something you need for Chinese pubg not global pubg

[rigid grotto]

I am playing on global pubg and it is linked to wechat

[fathom dirge]

Yes. Global PUBG just need you to authorise via the wechat app.

You don’t need chinese ID.

[night cloak]

Ye

[rigid grotto]

It only shows fail to authorize

[night cloak]

B/c Chinese pubg will pop up another page for you to enter the chinese ID

[rigid grotto]

couple of my friends who had their wechat linked to a Chinese ID is able to log into the global pubg using wechat

[night cloak]

Cuz they have another link like Apple, Facebook and etc

But we don’t

[rigid grotto]

no, they using wechat

[celest shadow]

Feel free to use #pubg-mobile for further conversations, @rigid grotto and @night cloak.

[night cloak]

Ok my bad

[celest shadow]

No worries.

[worn swan]

<@&481161015728406538> i need support

[edgy walrus]

i did not get the clan rewards

i am on the 1 clan did not get it

s781n

[feral forge]

You will need a total of 500 contribution points in order to collect the reward, @edgy walrus.

[worn swan]

nadia i need help

[edgy walrus]

@feral forge why did no one tell me about this

[feral forge]

Please state your issue, @worn swan.

[worn swan]

how can i get PUBG Mobile Partner tittle?

[feral forge]

You may refer to subpoint 3.22 in #faq for further information in this regard, @worn swan.

And please remember not to mention the moderator role unless there’s a server related emergency.

[worn swan]

ok

[heavy vortex]

It is told right there in the same page.

[worn swan]

@feral forge How can I apply for it?

[heavy vortex]

#735483472432594994 under Community @worn swan

[night cloak]

@celest shadow I have bound my verification to wechat but I still can’t login

[languid zenith]

Can a developer explain me the issue with the authentification with WeChat I can help to fix that ! Because it’s taking to long now more than 20 hours …..

[ruby robin]

Why is metro removed in beta?

[feral forge]

The developers have plan to further optimize the gameplay of Metro Royale on August 31, so we they will temporarily take Metro Royale offline, @ruby robin.

[brisk fossil]

Hello,, when there will be an african server? We are tires here in africa

[agile mortar]

So much problem today with pubg

[feral forge]

Feel free to share your suggestions and feedback to the game in #old, @brisk fossil.

[night cloak]

Anyone knows how do i fix deley gyroscope

[languid zenith]

Guys go try WeChat log-in it worked fine for me !👍

Let me know

[left prism]

Still not working for me

[languid zenith]

Try two times

[night cloak]

Still not working

[languid zenith]

It’s working for me 🙂

But I did something

[night cloak]

Nvm

It worked

[left prism]

Nvmmm it worked me tooo

First thing im gonna do is remove wechat

[languid zenith]

Perfect

[languid zenith]

Lol

If it’s not working the first time try a second time normally it’ll work

[eternal yew]

You are sure?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @flint trout.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[languid zenith]

Guys i can link my PUBG to my email address

[celest shadow]

Yes, you can.

[languid zenith]

🙃

[fluid gulch]

How?

[lofty python]

Good evening . Sorry i have a hug problem issue and my friend reccomended me to contact you .
My pubg mobile account was hacked , the id : 5655404100 . He added a Twitter account that is not mine, he changed the version of the game so that I can’t have access to my account  and he is trying to unlink my Facebook social media linked into the pubg account he also transferred the data of the game to another version that i can't have access to . I was diamond 3 but he made my account being banned now i am bronze. Please can you unlink the Twitter account so that the hacker won’t be able to login in my pubg mobile account again . i really spent a lot of money on this account i cant affort to loose it please help me

[pure schooner]

I finally get past the login and see this

[languid zenith]

I entered my email received the verification code Inputted a 25 length password and it says incorrect password but it’s matching

What’s the conditions to link my email 📧 to my PUBG account

[lime juniper]

WeChat?

[languid zenith]

Password max length ?
Special chats ?

[sleek basalt]

It works now guys

[pure schooner]

Yea

[lime juniper]

What is your user identification and country?

[pure schooner]

I'm not Chinese but I'm in Chinese mainland

[celest shadow]

Please be sure to include the capitalization in your password (if there are any). If it still displays wrong password, you can reset it. Refer to the following instructions:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[pure schooner]

Ok

[eternal yew]

I also have that problem
Id: 527495542
Country : morroco

[languid zenith]

But my email is not linked yet

[celest shadow]

Which problem?

[sleek basalt]

Quickly log in and link your account with email

[celest shadow]

You have to link it first then before being able to use it as a login method.

[languid zenith]

I’m trying to link it but it says incorrect password

[eternal yew]

sign in with WeChat@celest shadow

[celest shadow]

Can you please provide your user identification and country, @pure schooner?

[celest shadow]

To link your e-mail address, you have to log into your PUBG MOBILE account and do it under the basic settings.

[pure schooner]

This works THANK YOU

[eternal yew]

Id: 527495542
Country: morroco

[celest shadow]

What is the issue you face? Please specify and provide a screenshot.

[night cloak]

@eternal yew try to login with wechat twice cuz I just log back in

[flint trout]

Hi

[eternal yew]

I can't log into my WeChat account@celest shadow

@night cloak ok I'll try.

[celest shadow]

Hello, @flint trout. How can we help you?

[celest shadow]

Please try logging in again. If you receive any error, please screenshot it and send it here.

[sleek basalt]

@celest shadow thanks for the assistance all this while man, appreciate it

[languid zenith]

That’s what I’m doing it says incorrect password when I input the pin I received via email

[eternal yew]

@celest shadow @night cloak thx Thanks for your help

[sleek basalt]

Let's get to business peeps, enjoy your game!

[night cloak]

Now link another way to get in

[flint trout]

I tried to report a Facebook page , they are doing LIVE right now , showing hacks for sell , when I opened the kiln for report that you gave me , it’s ask me for write this Facebook page number , I don’t know how to know this , I just copied this Facebook page link and pasted there , but it’s not work

[eternal yew]

@night cloak ok

[celest shadow]

Can you please provide a screenshot of this? Please censor any sensitive details.

[languid zenith]

Ok

[celest shadow]

Please send the Facebook link to me privately.

[celest shadow]

Please let us know if you experience any further issues.

[lime juniper]

The WeChat issue should now be fully resolved for everyone. We apologize for the inconvenience.

If someone is still impacted by it after restarting the game, please mention us with your user identification and country.

[languid zenith]

When i submit it it shows an error @celest shadow

[flint trout]

I sent this now , please check up 🙏

[lofty python]

My account was hacked

[tender wind]

When i login with wechat i get this @Piston

[celest shadow]

What is your user identification and country?

[tender wind]

I live in china

[celest shadow]

Can you please set your game language to English and screenshot the error you recieved?

[celest shadow]

Can you please provide us your game ID?

[languid zenith]

Ok 🥲

[celest shadow]

I did not receive a private message from you.

[flint trout]

I sent but , it’s saying this : Your message could not be sent. Usually this happens when you don't share a server with the recipient or the recipient only accepts direct messages from friends. You can see the list of all reasons here: https://support.discord.com/hc/en-us/articles/360060145013

[celest shadow]

Please enable your direct messages for this server.

[edgy tulip]

Plz help I can't login through WeChat and it's the only social media connected to my account

[celest shadow]

Please restart your game and try logging in again.

[languid zenith]

Now it says too many tokens requested when I do obtain the verification code…

[languid zenith]

Try 2 times

[celest shadow]

Please try not to request too many verification codes. You will have to try and link your e-mail address later. For now, you can link a second social media account instead if you have not.

[languid zenith]

What’s the max length of the password ?
What’s the allowed characters?

[tender wind]

@celest shadow i dont have my id

[foggy bane]

Sir please help me I want to change my region

[celest shadow]

I am not certain.

[tender wind]

I had the same problem with wechat login but now i enter the game but it gives me that message

[celest shadow]

Do you remember your username or can a friend obtain your ID for you?

[celest shadow]

This error, correct?

[foggy bane]

Sir please help me

[celest shadow]

You can change your country or region under the basic settings. Should you require further assistance, please contact the customer service in-game.

[languid zenith]

Because I did entered the correct verification code I entered two times the same password which’s containing special charts number etc length between 10 and 25 and it doesn’t work

[foggy bane]

Where?

[languid zenith]

Settings > basic go down you’ll find it

Is the WeChat safe it’ll not happen again ?!

[lofty python]

Hello my pubg mobile account was hacked please i need help

[celest shadow]

Try including some numbers, characters and a capitalized character.

[celest shadow]

Please contact the customer service in-game for further assistance.

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions.

[languid zenith]

I still have the too many token requested error …

[lofty python]

I already did but it's not working

[celest shadow]

Please try again after an hour or so.

[lofty python]

Thats why i came here

[languid zenith]

Ok thank u 🙏🏻

[foggy bane]

@celest shadow thanks👍

[celest shadow]

We are unfortunately unable to assist players with account related issues here as we are not affiliated with the in-game customer service.

[languid zenith]

You’re account is linked with which plateform?

[lofty python]

Its linked to facebook and wechat . But he added a twitter that is not mine

[languid zenith]

U can login now?

[foggy bane]

Please help

😭 😭

[celest shadow]

Please refer to this:

[lofty python]

No i cant he transferred the data of the game to another version

[noble void]

Plz help

[languid zenith]

Sorry I can’t help u with that you should talk to the in game customer service

Because the version has changed …

[night cloak]

When update 1.6 release?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @noble void. Remember to read through #faq before asking questions in the support channels.

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[tender wind]

@Piston my id :5464656179

[tender wind]

Yes

[celest shadow]

Mainland China, correct?

[tender wind]

Yes

[celest shadow]

Thank you for the information.

[night cloak]

@celest shadow how to prevent accidental edge touch?

[boreal bear]

THaNK YOU Thanks FOR MY aaCccOUNT THANKS THANKS I AM SO HAPPY

THANKS

[languid zenith]

Guys can I link my PUBG account to Game Center ?

[celest shadow]

You can if you have an iOS device.

[vale oak]

Hii I am from India but my account was in eu region and I want to tranfer my account outside eu region can anyone gave me solution.

[pallid briar]

Could you please provide a screenshot of your basic settings?

[pallid briar]

Try changing your layout so your hands accidentally don't touch the edges of your screen. Also this might happen if you are using multiple fingers at the same time and have big fingers.

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. This is why the option is not available for you. We are unable to help you in this regard. You can continue to play on the global English version of PUBG MOBILE or create a new account.

[vale oak]

Bro but when I created my account first time in pubg mobile I done my country India but in season 8 I got a message in game that do you want to tranfer ur accout in eu region and I agree that

[pallid briar]

Once your data is transferred into one of the EEA regions, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account at will due to this government law. Please be more aware next time before making such changes.

[vale oak]

Bro but I was aware of that but in game I got a message to tranfer my account in eu region

[pallid briar]

You agreed to that, which transferred your data to one of the EEA regions. Since your account is bound to the GDPR law, you cannot transfer your account outside of the EEA region. Unfortunately, there is nothing we or the developers can do in this case.

[vale oak]

But bro I have a option that do you want to tranfer your account outside eea region

[vale oak]

See the screenshot bro at the bottom I have a option that data tranfer outside eea region

[pallid briar]

If you click that you will get 2 options. If you accept, then nothing would happen. If you disagree, it will prompt you to delete your account.

[vale oak]

Yes bro

[vale oak]

But bro after update is it's possible to tranfer your account outside eea region

[pallid briar]

No, it is not possible because of the General Data Protection Regulation (GDPR) law.

[vale oak]

Bro it's mean my account gone

[charred ether]

Your acc not gone
-Keep playing in global version

• or Make new acc in bgmi and start playing

[vale oak]

But bro my account was from season 3 and I want to play with that accout in bgmi

[charred ether]

The law of GDPR does not allow that

[pallid briar]

Like we said, you can continue to play on the global English version of PUBG MOBILE or create a new account.

[charred ether]

@vale oak its like saying why i use gfx tool without ban
we till you cause law of the game does not allow that

[real shard]

someone said metro royale is back in beta and need to give him lv6 vest and he'll add me there. should I trust him?

[pallid briar]

All the content from the beta version may or may not be finalized. Also trusting some one is totally upto you but we don't recommend you to do this since it will most likely be a fraud.

[real shard]

but.... if he's scamming, I won't be able to give him the vest lol

[pallid briar]

This is something we are unable to assist you here. Please be cautious and you should be able to make such decisions by yourself.

[real shard]

oh I just wanna ask is it real that metro is there and I don't want to waste the vest

[raven void]

I can't believe this, again with the crap

[storm flume]

Please do not use languages other than English, @radiant solstice. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@celest shadow can I buy other game currency from modasbuy?

[hearty dawn]

When is update

[celest shadow]

Only PUBG MOBILE.

[night cloak]

@celest shadow Bruh my friends midasbuy account got hacked how to secure it?

[celest shadow]

Contact Midasbuy customer service at [e-mail].

[weary minnow]

hey everyone

may i ask why the stealth mode limited only with 3 times ??

[night cloak]

@celest shadow Do you have ever buy RP from midasbuy?

Because I purchased today morning but how to upgrade my pass?

[ruby robin]

When will metro will go back in beta?

[weary minnow]

also, when i go stealth mode and restart the game for any reason, the status goes to idle again by itself !! not stealth as i left it, why ???

[celest shadow]

If you purchase the Royale Pass from Midasbuy, you can claim the RP Upgrade Card from your in-game mail. This Upgrade Card can be used to activate the Elite Royale Pass of the current month.

[celest shadow]

No information about this.

[celest shadow]

Feel free to provide your feedback in #old.

[night cloak]

Ohh..it's in in-game mail?

[ornate helm]

Hello, what is the update on File Users Ban? The game is being badly effected for player like us who play fair

[weary minnow]

@celest shadow OK, Thank you :))

[bright dove]

Hello

Can someone help me

I downloaded pubgm on BlueStacks 5
I have problem with the match making it takes forever and won't load me to game

Now it says unable to find game

[wheat chasm]

Pls help me

[ruby robin]

I hope metro will be back on beta asap :<

[upbeat cairn]

3rd party tournament application not replying why?

[bright dove]

@celest shadow

[wheat chasm]

Anyone here please help🙂

[pallid briar]

We recommend you to only use Gameloop.

[bright dove]

BlueStacks won't work

Ok I'll try

[pallid briar]

Please contact the customer service in-game for further assistance or try again later. Feel free to report the issue in #old.

[tender salmon]

Is it possible to change of pubgm acc email?

[pallid briar]

Unfortunately, you can't do that since it is not a feature yet.

[tender salmon]

it is already registerd on my email adress

in case I want to switch email , where do I need to send request .

[pallid briar]

You can contact the customer service in-game for further assistance regarding account related issues, @tender salmon.

[split wharf]

Hey how to identify my account is in European region

[upbeat cairn]

3rd party tournament application not replying why?

[onyx root]

@celest shadow hello

[pallid briar]

Could you please provide a screenshot of your basic settings?

[agile mortar]

My internet 100mbps but why always timeout

[pallid briar]

Where are you currently residing?

[agile mortar]

Malaysia , Kuala Lumpur

[pallid briar]

You will be contacted if you get selected.

[pallid briar]

Please refer to subpoint 4.8 in #faq for further assistance, @agile mortar.

[onyx root]

@pallid briar hey how to solve region change issues

??

[pallid briar]

You can change your region from the basic settings in-game. If you are facing any issue while doing so, please state it.

[onyx root]

@pallid briar WHEN I CHANGE MY REGION PUBG MOBILE SHOW ME ADD MY MOBILE NUMBER. BUT WHEN I ADD IT THEY TOLD ME PERAMETER ERROR

How to solve this problem

🙂

[pallid briar]

Please contact the service in-game as advised. Otherwise, you may try again later. Feel free to report the issue in #old following the instructions that are pinned to that channel.

[thin imp]

hello i cannot change my region to Pakistan as i am not receiving sms code on any of my fone numbers please do help pls

[feral forge]

Please try again some time later or contact the in game customer service for further assistance in this regard.

[onyx root]

@feral forge hey

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @onyx root. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@lime juniper What About WeChat Login Problem. PUBGM Say Anything About That?

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[thin imp]

maem i have been trying this for the last month i am not receiving any code

[night cloak]

Link That Number On 3rd Link And Try Again Hope Can Be Solve

[thin imp]

what do u mean by 3rd link

[night cloak]

3rd Link Email/Phone Number

[sour escarp]

Hi, I borrowed a friend's account a few weeks ago and the guy added twitter to my account, I mention that I have access to the account via gmail, how could I prevent him from logging in?

[pallid briar]

Please be aware that sharing accounts is against the terms of service and may result in a suspension. Refer to subpoint 2.5 in #faq for further assistance.

[unreal sundial]

i need help can anybody help me please

[boreal bear]

ok

What's your probelem

[grave stag]

I can no longer install the beta. I’m not getting the option to install the config to my iPhone

[cinder basin]

Okay thanks

[grave stag]

This is all I see

[lofty locust]

@celest shadow

?

[topaz oar]

How do I request Royale pass to my friend as a gift?

[cyan citrus]

You may see an option to request Royale Pass when you are going to purchase the Royale Pass.

[topaz oar]

its not showing now 😫

[thin imp]

i did but i m not receiving any code

[cyan citrus]

It should. Can you please mention your device?

[thin imp]

i m not receiving code to change my region.to pakistan can anyone please help me?

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions, @thin imp.

[topaz oar]

@cyan citrus can u tell me any solution ?

[cyan citrus]

Please mention your device, @topaz oar.

[agile mortar]

Thx mod

[topaz oar]

@cyan citrusgalaxy s9 plus

[cyan citrus]

Can you please take a screenshot of the Royale Pass Upgrade menu, @topaz oar?

[storm flume]

Please do not use languages other than English, @hearty zinc. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hearty zinc]

Please change my region

[night cloak]

@feral forge there's someone which have same name and tag of yours

[topaz oar]

look at this

@cyan citrus

[feral forge]

You can change your country/region via your in-game basic settings, @hearty zinc. What does it concern?

[sturdy timber]

@celest shadow is 3rd link edit option coming to PUBG Mobile Global version in the new update?

[feral forge]

Please use #discord,
@night cloak.

[night cloak]

ok

[ruby robin]

I saw a website and it said that Pubg 1.6 will be on Septer second week is it true?

[cyan citrus]

Not this. It should look like this.

[topaz oar]

which season is this ?

[cyan citrus]

Current season, @topaz oar. Please share a screenshot of the Royale Pass upgrade interface.

[hearty zinc]

Sir please help me I want to change my region

[topaz oar]

bro i found the the problem thanks for the help

[cyan citrus]

Glad to hear that, @topaz oar! Should you require any further assistance, please do not hesitate to come back again.

[feral forge]

Please try again some time later or contact the in game customer service for further assistance in this regard, @hearty zinc.

[ruby robin]

??

[hearty zinc]

Nadia

[pallid briar]

No extra information regarding this yet. Keep an eye on #news. There should be posts related to the update soon.

[sturdy timber]

@feral forge is 3rd link edit option coming to PUBG Mobile Global version in the new update?

[hearty zinc]

Please change my region

Pubg mobile

[celest shadow]

No information regarding this.

You can change your country or region under the basic settings, @hearty zinc.

[slow hawk]

sir i want to change my region please help

[celest shadow]

You can change your country or region under the basic settings.

[slow hawk]

No i can not get verification code

To phone numver

I can not get code in my phone number to change region

[hearty zinc]

Yes same problem

[slow hawk]

Hello any one help

[celest shadow]

Please contact the customer service in-game for further assistance with this, @slow hawk and @hearty zinc.

[night cloak]

Excuse me I wanted to know something , I haven't been playing pubg for about 2 years now is it possible that my account is banned?

[onyx root]

@celest shadow I need help

[cyan citrus]

No. You should be able to login the account normally. Account are suspended only for violating terms of service of the game.

[hearty zinc]

Customer service not send me solution

Please change my region

Pubg mobile

[cyan citrus]

Feel free to report the issue in #old in compliance with channel's pinned instructions, @hearty zinc.

[cyan citrus]

Please state your issue.

[pine badger]

Guys, how to get a new invitation code for beta testing , I did not open the beta version and I deleted it to reinstall it , but after reinstalling my code is no longer valid. What should I do , please help me ?

[onyx root]

I can't change my region. WHEN I CHANGE MY REGION PUBG MOBILE SHOW ME ADD MY MOBILE NUMBER. BUT WHEN I ADD IT THEY TOLD ME PERAMETER ERROR. Customer service not much helpful

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[cyan citrus]

Please try to login the account with third link/email and see if you will still face the same error.

[celest shadow]

You can only generate one binding code for every beta test invitation event.

[pine badger]

That means the I am not able to get an access to beta ?

[night cloak]

@lime juniper @thin halo What About WeChat Login Problem 😒
We Can not Login Pubg From Last Night

[cyan citrus]

You may need to wait until the next beta is available, @pine badger.

Please refer to the pinned message in this channel, @night cloak.

[faint jolt]

@celest shadow

So I and my lover changed our name but my title lover didnt change the old name?

[pine badger]

I just want to play metro 😭😭😭

[faint jolt]

@thin halo

So I and my lover changed our name but my title lover didnt change the old name? Help??

[night cloak]

spam link

[charred lotus]

I got a problem after a new updating. The fact is that I had a region of Israel and the Bonnus Challenge worked. But after the update, the Bonnus Challenge is closed. Although, according to different Youtubers in the region of Israel, the Bonnus Challenge should work after the update. Please help with this!

[rose eagle]

Thats glitch its fixing after hours think

[rose eagle]

Try to change the title for hours or one day

[night cloak]

Join duo with me

[sinful ginkgo]

I need help?

[night latch]

Hey Nadia, I have checked them all and given them to the support and they replied that they are all wrong.

[sinful ginkgo]

@celest shadow when i try to enter a match on the beta. It loads into the matching screen and after about 30 seconds of it loading it says “failed to load, returning to lobby” whats wrong?

[upbeat cairn]

No they are not contacting any way beforr they give us one mail for apply

[cyan citrus]

Please try to restart your device or contact customer service in-game.

[cyan citrus]

You will only be contacted when you are selected.

[pallid briar]

Please use #activities instead.

[wide coral]

If hacker bans my id for unlinking option and he does it despite the fact that I have talked to customer care service and they haven't responded me yet is it possible that then I will be able to recover?

[sick shale]

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

[wide coral]

The hacker is blackmailing me that he is gonna unlink in a week by banning my id and stuff please help me I have talked to customer service and they said that they will respond in 30 days But what if he is able to unlink my before then replying? I only have access to my twitter and he had access to my Facebook and Email link. Please help me out!

[sick shale]

Please understand that we are unable to assist with such matters as we are not affiliated with the customer support team.

Should you have any further concerns, please contact customer service in-game.

[wide coral]

I don't know why I'm not able to login to the game while he's using my account the server didn't respond it's showing and he is in game while when I am playing and he logs in it removes me help

[sick shale]

Sorry to hear that but our support is limited here and we cannot do anything about this.

Please understand and refrain from repeating the same questions, otherwise we may be forced to mute you.

[celest shadow]

Please refer to this message, @night cloak.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @candid axle. We may otherwise have to mute you.

[celest shadow]

You and your partner need to log into the game for these changes to take effect.

[lofty yarrow]

Hello

I some support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lofty yarrow. Remember to read through #faq before asking questions in the support channels.

[lofty yarrow]

I can't login to my account @storm flume

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sick shale]

Can you describe more?

[lofty yarrow]

My Facebook account was hacked and because of on Ad and since then im not able to access my account and i keep on getting auto replies from the support team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty yarrow.

[rose charm]

how do i know whether my no is linked or not linked

[sick shale]

You may check the basic settings page.

[rose charm]

is it linked?

[sick shale]

It says E-mail linked and not a mobile number.

[night cloak]

@@sick shale

Is there any official pubg new state discord server?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[tender wind]

I haven't been able to access my account since because of the wechat login problem which a lot of people had.. Now it seems it worked out for everyone and got access to their account but i still can't. I login to the game and i get this message : not authorized login failed.... Please help

[storm flume]

Please refer to this channel's pinned messages for further information, @tender wind:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tender wind]

I did mention u guys and gave my id and other info like 14hrs ago and no help

@lime juniper
Id : 5464656179
Mainland china
Wechat login
Iphone 12 pro max

[rugged dune]

My account got banned today, what do I do? It says I've violated the terms of agreements but nothing like this has happened in the 2+ years that I've had this account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rugged dune.

[drifting gate]

i got temporary ban 10minutes ago i was in top 10 and this popped up! help me

[errant venture]

make sure you have a stable connection @drifting gate

[daring pine]

Please m416

[normal fulcrum]

What is the name of the anti cheat software which is used in esports like PMCO?

[night cloak]

GAC tool

@polar marsh I really need help. Pubg mobile beta test Invitation code not showing. what's the problem.?

Hello! I want help please !?

[fresh pewter]

Wtf?? 😖😖

[fresh pewter]

U need to play game for at least 7 days continuously and have a good rank
I bet this is new account or u have left this for a long time

[versed sonnet]

State your issue.

[fresh pewter]

👀 👀

[night cloak]

Someone unlinked my account it was with Apple (iCloud) …I don’t have access to my account no more . Can someone who has permission to help me ? Please it was +5k£ account

[midnight dirge]

@polar marsh Sir actually im trying to change my region to pakistan from last one month but not getting a confirmation code on my cell please sir fix it

[fresh pewter]

@thin halo
Why is this coming again and again?? In beta version
Data connection is strong enough

🥺 🥺

[night cloak]

@fresh pewter Sorry to say, you are wrong 😒
I played every day, my id level 69 and current Tier is Ace. every time i checked for beta invitation code and getting nothing 😓

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions.

[fresh pewter]

Not possible
U lying

[cyan citrus]

If you don't have access to the game through any of the social media accounts linked to the game, then it is very unlikely that customer service may help you in any way.

[cyan citrus]

Where do you reside?

[fresh pewter]

Sri Lanka

Or turkey

Or wherever u u say

[fallen atlas]

hello #questions i can't change my region plz help me

[cyan citrus]

Please try to restart your device one time, @fresh pewter. If the issue persists, then contact customer service in-game or report the issue in #old in compliance with channel's pinned instructions.

[night cloak]

@fresh pewter laying you say.? 😒😒
and why I'm lying, tell me 😒

@cyan citrus Then where can i go?

[fresh pewter]

Idk to get attention here Maybe
Attention seeker

[cyan citrus]

Unfortunately, there is nothing else can be done in this regard. However, feel free to contact customer service in-game. Please be advised that your account security is your own responsibility. Do not share your login credentials with anyone and use a two-factor authentication.

Please avoid making inapplicable comments here, @fresh pewter and @night cloak. You can move to #chat instead.

[night cloak]

@cyan citrus Thank you for your time!

@fresh pewter Nice Jokes, but I'm not laughing 😒
I don't wanna any attention from anyone. i just want to know why this happened.

[cyan citrus]

My pleasure! Should you require any further assistance, please do not hesitate to come back again.

[night cloak]

@cyan citrus ohh Sure 😐

[fallen atlas]

@cyan citrus

[cyan citrus]

What is the issue you are facing while changing your region?

[fallen atlas]

parameter error @cyan citrus my brother

[night cloak]

@cyan citrus hey bro, Can You help me a little.? can you tell me, why i can't getting beta invitation code.?

[cyan citrus]

Please try to login the account with third link/email and check if you will still face the same error.

[cyan citrus]

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[fallen atlas]

@cyan citrus third link ?? mean pubg account??

@cyan citrus i want to go to bangladesh server

[cyan citrus]

Can you please share a screenshot of your basic settings in-game, @fallen atlas?

[midnight dirge]

ID: 5748378337
Device: Oppo F9(Android)
Connection: Wi-Fi
Country: pakistan
Problem: Not getting confirmation code for region changing

[fallen atlas]

@cyan citrusokh

is it??@cyan citrus

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions.

[cyan citrus]

Try to login the account with the email linked.

[night cloak]

@cyan citrus bro my account meets those requirements fully.
i played everyday 4/5 match. my id level 69 & I'm connected with my Google account..

[fallen atlas]

@cyan citrus ok

[cyan citrus]

Where do you reside?

[tired fractal]

where/how can i report people with inappropriate profile pictures in game?

[fallen atlas]

@cyan citrus i have a video can i dm u??

[cyan citrus]

You can report them here. Please mention the UIDs of the players.

[cyan citrus]

Please try to follow my step.

[fallen atlas]

@cyan citrusok

[night cloak]

@cyan citrus in Bangladesh. in game my account server is Asia and region is Bangladesh

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions, @night cloak.

[fallen atlas]

@cyan citrus this step is compelete

[cyan citrus]

Did you try to enter the code again after logging into the account with email, @fallen atlas? Are you still facing the same issue?

[fallen atlas]

in my third link

can't login

[cyan citrus]

What is the issue you are facing while logging into the account with email, @fallen atlas?

[fallen atlas]

wait i tell

when i linked with my third link account it's not login

@cyan citrusso can i use vpn??

[cyan citrus]

Can you please describe the issue you are facing while logging into the account?

[cyan citrus]

No. VPN usage is not recommended and may put your account at risk of getting suspended.

[fallen atlas]

okh

@cyan citrusbro i login my account with my third link

@cyan citrus.

@cyan citrusbrother i have login with my third link account

now what can i do??

@cyan citrusbro

[normal fulcrum]

Thank you mate

[fallen atlas]

can u tell me nxt step??@cyan citrus

[cyan citrus]

Try to enter the code again and check if you will still face parameter error.

[dusty ravine]

got banned for 10 years for reason
using IOS not jailbreak
how can I get back my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty ravine.

[fallen atlas]

okh i will try

@cyan citrussame mobile number and code??

[cyan citrus]

Yes.

[fallen atlas]

ok👍

@cyan citrussame problem

@cyan citrusparameter error

😩 @cyan citrus

now what can i do??

@cyan citrusplz help me bro

@cyan citrusbro?? can u hear me

[versed sonnet]

Stop mentioning him.

He will reach out to you when he is available. No need to mention him several times.

[pine badger]

The metro royal mode was completely removed from the beta testing or will it be returned again ?

[heavy vortex]

Refer to this. @pine badger

[cyan citrus]

That is unfortunate. Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions, @fallen atlas.

[fallen atlas]

Bunk bro plz help me

[minor tangle]

My id is banned for no reson

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor tangle.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

kindly keep chats english only. you may refer to #735483472432594994 subpoint 3.1 for regional communities.

[cerulean pewter]

@PUBG MOBILE Sir actually im trying to change my region to pakistan from last one month but not getting a confirmation code on my cell please sir fix it

[carmine karma]

PUBGM why I Get Ban Without Using Cheats Pls UnBan Me Pls I Don't Used A Cheats AIM丨Xatar

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine karma.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy canopy.

[solar storm]

Hello I can’t do emotes in cheer park help!!

[pallid briar]

Feel free to report the issue in #old.

[cold sandal]

What does "We have terminated your connection" mean?

A friend is having a problem

[solar storm]

They won’t help there

[sonic wraith]

This may occur when your DNS server has trouble connecting to the game servers, when you change network while playing, or when changing device time. Try the following possible solutions:

▫️ Navigate to the Android settings - System - "Date & time", and enable "Automatic date & time" and "Automatic time zone".
▫️ Switch to a more stable network.
▫️ Change DNS settings. Refer to subpoint 4.3 for further information.
­

[pallid briar]

Please contact the customer service in-game for further assistance.

[cold sandal]

Oh ok thanks alot ... Where is subpoint 4.3?

@sonic wraith

[pallid briar]

Please scroll up in #faq and should should be abel to see subpoint 4.3 there.

[sonic wraith]

#faq message
Click this link in order to access subpoint 4.3 which is in #faq

[naive cargo]

I want to know why did I got one day ban? I want proofs and everything tired of speaking with robots

[polar marsh]

Please refer to the private message from @polar marsh for further information, @naive cargo.

[vague flower]

I want to talk to a helper not a bot

I want to change my country region to India in PUBG Mobile Global Version in order to transfer my data to Battle Grounds Mobile India. I accidently changed my region to United States Pre-Ban but now I am unable to change it to India. Can a support person or moderator please help with this on DM or here?

[sonic wraith]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request

[pallid briar]

Could you please provide a screenshot of your basic settings?

[tough stone]

Can someone help me out with this? I don't know why PUBG is the only game doing this

[cyan citrus]

Can you please try to restart your device one time?

[sonic wraith]

This often occurs when your Internet connection is unstable due to poor signal. Try the following possible solutions:

▫️ Restart your Internet connection, change between cellular data or Wi-Fi, or avoid areas with many Internet users.
▫️ Restart your router, wait for 1-2 minutes, then restart the game.
▫️ Restart your device and try again.

If the issue persists, please contact the customer service for further assistance.
­

[vague flower]

There you go @pallid briar

[tough stone]

I restarted my device twice and cant restart my router because I am using mobile data. I can download everything on CoD mobile fine, everything is working perfectly besides PUBG. I'll try customer service.

[vague flower]

Please help. I really need to transfer my data to BGMI as I have spent a lot in the game. I don’t want it to get wasted

[sonic wraith]

You tried repairing?

[pallid briar]

The system will automatically detect where you are and you should be able to change your region to that region.

[vague flower]

But in india it shows error so it doesn’t show the option of india

Why?

Why can’t I transfer my data?

[pallid briar]

On a sidenote, where are you currently residing?

[tough stone]

America.

[pallid briar]

Could you please provide a screenshot of your issue?

[vague flower]

I did

I am unable to change my region to India

I need to change to india in order to transfer my data to Battle Grounds Mobile India which is Indian Re-release of PUBG

[pallid briar]

If you are currently residing in India, it should automatically detect that. Please try contacting the customer service in-game and see if they can help you out.

[vague flower]

Man. I tried. They ain’t responding

[languid zenith]

How to link my account to game center ?

[vague flower]

Can you suggest me a mod or helper that resides in india?

[pallid briar]

Please try doing a routine repair. Otherwise try using a different internet connection or try using a DNS referring to subpoint 4.3 in #faq.

[pallid briar]

Please refer to subpoint 2.2 in #faq.

[sonic wraith]

@vague flower Is there any Option of India in region?

[vague flower]

No

[sonic wraith]

@vague flower because Pubg is banned in India

You cannot change pubg region to india as it is banned there.

[vague flower]

Ik that. But I want to transfer my data to BGMI which is impossible without region selected as india in PUBGM

[sonic wraith]

You cannot Transfer your data.

[errant venture]

then don't play BGMI