questions

[nocturne inlet]

hi

my account ban for 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne inlet.

[quasi whale]

RIP

[pallid briar]

No information regarding this yet. Keep an eye on #news in case there is a patch stating any changes regarding that in the future.

Please contact the Facebook customer service and recover your social media accounts. Please contact the customer service in-game to unlink any unauthorized social media accounts if you have more than 2 connected. You can contact the Facebook customer service from:
•https://www.facebook.com/help

[steel pawn]

i want to unlink my 3rd link

[pallid briar]

You can't unlink your third link email manually as of now since it is not a feature yet.

[grave hinge]

I am trying to change the region but the verified code is not coming. Help me

[pallid briar]

Please contact the customer service in-game for further assistance. Otherwise try again later. Feel free to report the issue in #old following the instructions that are pinned.

[sonic wraith]

English please @left needle

[left needle]

How can I contact support? My account was blocked for 90 days, and now I can't play with friends.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left needle.

[storm flume]

Please do not use languages other than English, @weak crag. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[weak crag]

Help

[feral forge]

If you have migrated your account data to another version, please download the correct version to continue play the game, @weak crag.

[weak crag]

I have the latest version of the game, my account was hacked

[quick bane]

Hello Sir please help me i want to change my region

[pallid briar]

You can change your region from the basic settings in-game.

[quick bane]

Its not working I'll send video of my error i didn't receive code on my phone

Not receive any text from pubg also not show success message of sending code

[pallid briar]

Please contact the customer service in-game for further assistance. Otherwise try again later. Feel free to report the issue in #old following the instructions that are pinned.
Also don't share any personal information. You can delete that video.

[feral forge]

You will have to download the relevant version of the game that your account data has been migrated to, and contact the in-game customer service of that version for further assistance in this regard.

[weak crag]

@PUBG MOBILE#5879 someone logged into my account on another version of the game how to be in such a situation

[shell kiln]

Please change my region

[mortal apex]

Please contact the customer service for further assistance.

[mortal apex]

May i know your location?

[toxic heron]

Please help me

[shell kiln]

@mortal apex pk

[sonic wraith]

state your issue

[weak crag]

Ukraine

[tawny harbor]

How can I get Esports room card?
Can anyone help me?

[weak crag]

i tried to contact pubg mobile support but they are not responding

[celest shadow]

Please refer to this message for further information:

#questions message

[mortal apex]

You can change region from your in-game basic settings.

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for a response, you may refer to subpoint 5.5 in #faq.

[shell kiln]

Verfiction

[weak crag]

thanks, I understand you

[pure raft]

I have issues with forced refund of purchases...I need help please

[cyan citrus]

Can you please elaborate your issue, @pure raft? Share a screenshot of the issue if possible.

[pure raft]

I purchased uc from an illegal site which I was not aware of 🤦‍♂️. My acct was suspended and I was to refund the purchases paid.
I refunded everything back but they keep on deducting every uc I purchase again till now

[cyan citrus]

If you have purchased UC from illegal sources in the past or you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. In the meanwhile, you may also be restricted from using certain features in-game, @pure raft. Should you have any further questions or require any further assistance, then please contact customer support in-game.

[pure raft]

The total amount have been recovered already..but they keep on deducting.
Please is there any way I can know how much is the balance left.

Customer support in-game not responding

[cyan citrus]

We can't provide you such account related information here on discord, @pure raft. Only customer support in-game can if they wish to do so.

[reef tendon]

when is update 1.6

[cyan citrus]

The update has not yet been released, @reef tendon. Please keep an eye on #news for future announcements.

[reef tendon]

Ok

[brisk fossil]

Hello,, please if anyone can help me ,, i play on gameloop ,, and i live in africa,, when i play i get 150ms every match ,, but in cheer park i get 80 ms ,, and my friend here they play with phones and they get 80 ms in match and cheer park

[pure raft]

This what I keep getting always from the customer support in-game. It’s over two weeks now no response 🤦‍♂️

[cyan citrus]

The latency in classic matches may differ from the lobby and cheer park latency. Considering that there are less players playing on emulators, the game may not always connect you to regional servers. Instead, you may get connected with non-regional severs that may cause higher latency issues. That is not something we can help with, unfortunately.

[old hare]

Hy,
I wanted to know do i ban for using gfx tool because my device can play smooth + extream , if i change to HDR it only give me ultra or is there any solution that i can use extream on HDR

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @old hare.

[cyan citrus]

You should describe your issue properly and select the relevant options available during your inquiry. Keep skipping will cause the conversation to be closed. Try to restart your game and see if there are any options available to select or if you can continue with your inquiry.

[pallid briar]

You have already been responded multiple times.
#questions message

[pure raft]

Imma give it a try again

I skipped coz the option wasn’t relevant to me at that moment. I needed something more

[pliant bramble]

Helo i have issues in game i can't changed my country i put my phone number but there is no one code send to in my number .?

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions, @pliant bramble.

[obsidian tinsel]

currently their is no solution about this.

[pliant bramble]

Why ? Their no solution currently

[night cloak]

If I’m ace and finished 5 games in ace and I went back to crown will I still get the team effects sliver etc next season?

[cyan citrus]

Yes, you will get the season reward.

[night cloak]

Alr thank you

[cyan citrus]

My pleasure!

[pliant bramble]

Hy . i want to changed my country . I am no getting my code. I am using my 2 different number but no code getting me plz resolved my issues. Plz
Character Id : 51291934009
Name: 9T Murshad
Device: Infinix note 7
Country: Pakistan
Wife: Ptcl
Video: I have aslo video proved if yu think plz allow me to send yu here video.

I am sending video plz give me solution yo changed my country

[obsidian tinsel]

I know you that you want to change your region to get Bhola Record voice pack and I am also trying to change my region for 2 week nothing works for me.

[obsidian tinsel]

Apna number to hide karo

[pliant bramble]

Bro yes yu are right but yu see my video there only one code issues why he not getting me

[obsidian tinsel]

I think pubg do not want us to give free bhola record voice pack

he is already in pakistan

[pliant bramble]

Yes i am already in Pakistan and pubg mobile also show to changed in Pakistan but issues is not getting a code of verification

[obsidian tinsel]

what will you do now.????

[pliant bramble]

No idea

[wide coral]

@ocean walrus Please help me my pubg account is hacked

[storm flume]

Please contact the customer service for further assistance, @wide coral.

[pallid briar]

VPN usage is therefore not recommended.

Please contact the service in-game as advised. Otherwise, you may try again later. Feel free to report the issue in feedback-bugs following the instructions that are pinned to that channel. We are unable to assist you any further, @pliant bramble @obsidian tinsel. Please avoid having discussions here.

[night cloak]

how can i talk to a developer here, tbe customer service and the email address, literally useless

[pallid briar]

What are the concerns @night cloak?

[drowsy nexus]

@pallid briar we can still register pmco HTM right?

[charred zealot]

Hi why Dima is not answering?

[night cloak]

Hello sir
Soo, i wanna ask about a ban i got, and it's 10 years while i literally didn't played with any hack 🤦‍♂️, i have 2 X suits and i spent money on it, and it's just hurtful, specially waiting 10 years!? like i will probably die before 10 years hhhh
since i got 1 day ban, i didn't do any hack activity after, but somehow and so suddenly i got 10 years ban!!!! that's unfair.... i wanna ask for a re investigation about it, i literally only logged in and shocked by this ban, i wanna talk to a good developer or moderator or anyone that can really help in this, customer service bot doesn't understand what I'm saying, they are just limited with answers

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[cyan citrus]

Can you please elaborate your issue?

[drowsy nexus]

Can anyone help?

[reef verge]

Hi i need some information about email link. By mistake i linked the wrong email. Can i change it? ☹️

[cyan citrus]

Changing/removing emails is not possible at the moment, @reef verge.

[charred zealot]

I have the option to speak to Dima

She is my account manager

But she never reply ti my messages

[onyx cairn]

Account Manager?

[reef verge]

And im also facing issue to change region. Its usa i think but i live in pakistan. When i try to change region it asks for phone number and when i fill all required thinks it show parameter error. Any solution for this??

[cyan citrus]

Please only ask questions related to PUBG MOBILE.

[cyan citrus]

Please try to login the account with third link and see if you will still face the same issue.

[pallid briar]

Unfortunately I'm unaware of the PMCO HTM registration. Maybe@onyx cairn could help you out.

[onyx dagger]

Will get back to you.

[reef verge]

Ok let me try

[charred zealot]

Yes

[drowsy nexus]

👍

[charred zealot]

It was given by pubg

[cobalt wharf]

i deleted the beta game because it kept crashing and now when i try to generate another code after re-downloading it it gives me the same code and the beta says that the code has been used already, what can i do ?

[charred zealot]

Damn, it is related

[cyan citrus]

Can you please describe your issue, @charred zealot?

[pallid briar]

Unfortunately since you used the code already before deleting the beta app, you've already used your code. You will need to generate a new code so you have to wait for the next beta program. We are unable to assist you in this regard.

[cobalt wharf]

how long does that roughly take ? for the next beta program

[onyx dagger]

Did you meant PUBG Mobile Club Open for Hongkong, Macau and Taiwan, @drowsy nexus?

[drowsy nexus]

Yes

[onyx dagger]

Ah.

[charred zealot]

Some of pubg accounts are given the option of Dima Mena Steward she helps in every issue related to your account. Whenever I try contacting her she never replies: WeChat nor FB

[onyx dagger]

Will get back to you.

[drowsy nexus]

👍

[pallid briar]

No information regarding this. Keep an eye on #news for future beta announcements.

[pure raft]

@cyan citrus still the same issue... tried restarting my game several times but yet no positive response 🤦‍♂️

[cyan citrus]

Any issues related to accounts should be redirected to the relevant customer service. Can you please describe the issue you are facing with your account?

[cyan citrus]

You may need to wait until a customer support representative will get back to you. It may take some time due to enormous number of requests.

[pure raft]

Ok

[pastel jackal]

51505970205
+18 photo 😊

[plain spade]

I want to unlink twitter from my account

[feral forge]

The account will be forwarded, and we will inform you when the profile picture has been reset. Thank you, @pastel jackal.

[feral forge]

You may unlink Twitter via your in-game basic settings, what does it concern?

[plain spade]

An unknown person I don't know hacked my account and linked my Twitter account and I don't know the Twitter account and the link is blocked

[feral forge]

You should first identify which of your login method has been accessed or compromised by an unauthorized person, secure it by changing password and enabling 2FA, you can also contact the customer service of your hacked social media in question for further assistance in this regard.

After securing your login method, you may contact the in-game customer service for assistance and to request a support agent to unlink the unauthorized person’s social media from your game account, refer to the steps in this screenshot as reference:

[past python]

hi i have problem with my m416 skin it level 6 but while game there is a problem with the skin

[real shard]

hello, metro royale is on beta but we can't play it, also can you introduce the AI mode here thx

[celest shadow]

This happens when you have a Tactical Stock equipped on your M416. If you remove the this attachment, the appearance of the weapon finish will be the same as the second screenshot.

[gray bluff]

Hi is there a way to bring my layout from layout 1 to 3 using the transfer code

[real shard]

WHERE CAN WE SEE THE PATCH NOTES OF BETA

[celest shadow]

The Metro Royale game mode has been temporarily taken offline for further optimizations. Feel free to provide your feedback in #old.

[serene quartz]

What are some of the reasons players could receive a 10 minute ban?

[celest shadow]

Are you referring to the transfer between these two (camera control) layouts?

[dreamy charm]

Hi guys, why i cant generate code to the beta?

[celest shadow]

Such suspensions may occur when your DNS server has trouble connecting to the game servers, when you change network while playing, or when changing device time. You may refer to subpoint 4.9 in #faq for further information.

[celest shadow]

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[serene quartz]

thank you!

[dreamy charm]

Okay im gonna wait 1 or 2 days more, thank you.

[edgy tundra]

Hello
I am from Pakistan and I want to gift some UC to a friend but when I try to buy UC from #Midasbuy it say to select other region but I want to buy UC from Pakistan region
#pubgm support
#Midas buy support

[cyan citrus]

Please contact midasbuy through this email for further assistance, @edgy tundra: [e-mail].

[hushed girder]

What's the solution of this in Beta Version can't get into the Match .

[cyan citrus]

Where do you reside, @hushed girder?

[real shard]

it's on, on beta

[hushed girder]

@cyan citrus North America

[cyan citrus]

Please contact customer support in-game or report the issue in #old , @hushed girder.

[real shard]

where can I find any news of beta server

[real shard]

maybe it's just updated

[cyan citrus]

As advised, please wait patiently for a response from the community manager in #copyright. Otherwise, you may get muted for repeatedly asking the same question.

[dusky raptor]

The punishment is to penetrate the wall

[proud bolt]

I wanna merge my old account into existing one.

How do I go about doing it?

[cyan citrus]

It is not possible to migrate one account to another, @proud bolt.

[proud bolt]

Would it be a possibility in the near future? Like merging the items from one acc to another?

[pallid briar]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @real shard.

[real shard]

how

what should I type in to search

[cyan citrus]

I don't think it may possible. There is no information as such. However, feel free to provide your feedback in #old for future considerations.

[tame vessel]

My account is getting banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame vessel.

[real shard]

I typed both 'pubg mobile beta' 'pubg mobile test' 'metro royale' 'AI mode' 'infection mode' and still can't find it

[queen sedge]

@Error 403 , my account was stolen, but it has my bindings, please help me get it back !!

[cyan citrus]

Can you still access the game through any of the social media accounts linked to the game, @queen sedge? Also, please mention the exact social media account that has been compromised.

[glad ember]

Hi everyone, is there anyone from support ? I send a lot of emails to the developers but i still waiting for feedback...

[queen sedge]

@cyan citrus I can log into my account, but there are added Twitter and Google bindings and I cannot unlink them, the initial link of my account was the social network VK

[cyan citrus]

Please contact customer support in-game to remove unauthorized access from the game, @queen sedge.

[queen sedge]

@cyan citrus Where can I find it, or where do I need to go?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions, @queen sedge.

[storm flume]

Please do not use languages other than English, @queen sedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tranquil viper]

Is Midas buy an official way to buy in game UC?

[celest shadow]

Yes, you can access the website here: https://pubgmobile.com/pay

[tranquil viper]

Thank you

[past bobcat]

Does anyone know how to turn off aim acceleration?

[real shard]

in setting

[past bobcat]

Yeah, but where in setting?

[real shard]

first few thing I think

[brisk bronze]

is beta still downloadable?

[real shard]

yes if u have the code

[celest shadow]

There are no such options in PUBG MOBILE.

[past bobcat]

Oh

K thanks

[vestal knot]

Hello, I have a problem with my account. Someone hacked it and linked it to the e-mail and enters the account. I want to change the e-mail or decode the e-mail. I hope for a reply

[cyan citrus]

Please contact customer support in-game to remove the unauthorized access from your account, @vestal knot.

[vestal knot]

I did this, but the response was auto, not a real perso

I don't have a Discord account, I made one to solve the problem

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[vestal knot]

What should I do to solve the problem I am tired

[fair orbit]

i can't log game

[cyan citrus]

May I ask which login method are you using, @fair orbit?

[sonic wraith]

As customer service in game gets thousands of messages daily and it is difficult to answer all of them at once, you'll have to wait for their reply.

[fair orbit]

Wechat

[vestal knot]

I have called customer service inside the game, they are all robots, there is a solution to the problem?

[cyan citrus]

This usually happens when you have entered the incorrect login credentials or you have canceled the login process. Please double-check the login credentials or refer to the fixes given in #faq sub point 4.4.

[fair orbit]

I was able to log in to the game normally yesterday, but I cannot log in to the game today.

[cyan citrus]

Please refer to my above response and see if that helps, @fair orbit.

[gilded drift]

This what happened when I'm logging in to the game

@fair orbit is this your problem too ?

[silent plume]

Hey! With whom can I talk about my account which was stolen?

[feral forge]

Do you still have access to your PUBG MOBILE account?

[tulip adder]

When is Everground rated

[silent plume]

unfortunately, no

[tulip adder]

I mean when are warehouses classified

[feral forge]

You mean Ranked Arena, @tulip adder?

[gilded drift]

Can you reply me please 😃 @feral forge

[tulip adder]

There are hackers adjusting the hack settings in the repository, which causes us to worry in a game

[feral forge]

Unfortunately, if you do not have access to your game account with your linked login method, the in-game customer service will not be able to assist you in any way.

[tulip adder]

Yes, the classified arena

[feral forge]

Could you please provide the attachment in image instead of a file, @gilded drift?

[feral forge]

No information in this regard, you may keep an eye out on #news for future announcements.

[gilded drift]

When I'm logging in i got this message

[feral forge]

Which login method are you using?

[pastel jackal]

51531984115
+18 photo 😊

[silent plume]

.... why?

i remember all the ex linked ways

[abstract arch]

hi im unable to login. im using wechat to login. can anyone help pls

[gilded drift]

Mobile
Wifi

[feral forge]

There seems to be some error on Wechat’s side, please try again some time later.

[abstract arch]

ok tqsm

[feral forge]

Which social media are you using as your login method, @gilded drift?

[gilded drift]

Facebook (and there is no other method to log in )

[feral forge]

You will have to ensure that you have access to at least one of the login method to your game account before contacting the contacting the customer service in-game, otherwise they will not be able to assist you.

[feral forge]

Could you please try to reinstall the Facebook application?

We will inform you when the profile picture has been reset, @pastel jackal. Thank you for your report.

[gilded drift]

I did , and try to log in using chrome too

!؟ @feral forge

[hollow otter]

Am facing problems with log in by wechat

[nova hearth]

Please help to change my region

[cyan citrus]

You can change your region through in-game settings> Basic. Are you facing any issues while doing so?

[tawdry fable]

Iam trying to login through We chat And Facing this issue

[cyan citrus]

Please refer to #faq 4.4.

[bitter raven]

https://www.facebook.com/498210610360103/videos/3068841660001005/ Live Playing Full Hack

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @bitter raven.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

[shut estuary]

HI

[pallid briar]

Hey! How can we help you?

[shut estuary]

My account has been banned for 10 years without any ways to help me contact support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut estuary.

[night cloak]

How to fix

[cyan citrus]

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[proven marlin]

we chat users cannot login into the pubgm

for some reason

when fix?

[cyan citrus]

Please refer to #faq sub point 4.4 or report the issue in #old in compliance with channel's pinned instructions, @proven marlin.

[proven marlin]

alright

[night cloak]

Do u know how to use an old code

[cyan citrus]

You cannot do that, @night cloak. You should use the code that you generate from in-game events for your own account.

[night cloak]

My main account code doesn’t work again cause PUBG beta stop loading delete and reinstalled and it never worked again

[light stirrup]

Can we link more than 2 social media account to pubgm excluding phone number and email.

[cyan citrus]

Feel free to report the issue in #old in compliance with channel's pinned instructions.

[glad blaze]

Pubg

[light stirrup]

As i am talking about social media account

[glad blaze]

Pubg region problem

This problem

Error plz help

[light stirrup]

@cyan citrus

[cyan citrus]

No, you cannot do that. The issue that caused the players to link more than twosocial media accounts will be fixed soon.

[light stirrup]

Can we link more than 2 social media account to pubgm excluding phone number and email.Pubg region problem

[glad blaze]

Plz help😭

Pubg

@feral forge plz help

Help plzzzzz

[cyan citrus]

Please try to login the account with third link and see if you will still face the same error. Also, delete the screenshot as it contains your personal information.

[glad blaze]

I got this error

Ok

[light stirrup]

@cyan citrus as i have no option to link more social media account but my friend account got hacked through fb and he linked his social media account and the account has now 3 media medai account linked wechat,twitter,fb

[cyan citrus]

As I mentioned before, the issue that caused the players to link more than two social media accounts will be fixed with an upcoming patch.

[light stirrup]

@cyan citrus i have a problem right now i hope you will understand and give me a solution the problem is recently i have removed third link phone number and email by customer support.now i want to link phone number but i cannot get verification code on new phone number but gets code on old phone number which was linked before but at old phone number new account is made automatically when i got code on old phone number and try to link it it says already account is linked which is ok but i cannot get code on any other phone number except the old one.please give some solution how to delete old phone number new account bcz when i open the old phone number account it show fb connect etc but i have no fb.

[frosty raptor]

What dies this means

Did i won something ?

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions.

[frosty raptor]

@cyan citrus did i won something ?

[regal crow]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @regal crow. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can someone help me please?

My account was stole

[tired wind]

i want to change my server what can i do now?

[pure schooner]

Is there a login issue with wechat accounts the the moment?

[tired wind]

@cyan citrus

[night cloak]

How can speak with pubg official?

😭😭😭

[tired wind]

i want to change my server what can i do now? @cyan citrus

[late acorn]

hi is there any way i can delete my pubg account? because i was trying to connect my fb account to my pubg id but mistakely i created a new account now i don't know how to delete that account and link fb to my real account

[pallid briar]

You can change your server from the basic settings in-game.

[pallid briar]

Other members have stated some issues recently with that login methods. Please refer to subpoint 4.4 in #faq and see if that helps. Otherwise there maybe a issue from their side.

[night cloak]

Hi

@cyan citrus

@Piston

@celest shadow

In which countries delete account option is available

[cyan citrus]

You can only delete your account if it is created in one of EEA regions.

[night cloak]

Which are they?

[cyan citrus]

That is only available for European Union and EEA regions.

[sleek basalt]

Anyone in Malaysia/South East Asia facing log in issue with their WeChat account?

[night cloak]

Can you tell me a country which lies in that region?

[cyan citrus]

There are multiple countries located in that region. I can't mention all of them, feel free to use the internet.

[night cloak]

Click reset password

[tired wind]

I already changed my server and 10 left

[celest shadow]

You may face the "Authentication failed" error while logging in via WeChat. Please try again later or use a different social media account.

[pallid briar]

Please wait for the cooldown to end before changing your server again.

[night cloak]

I changed to Germany but it didn't work its there in euorpean union

[tired wind]

But I need this movement plz help me

[pallid briar]

Please contact the customer service in-game for further assistance. Please refer to subpoint 5.4 in #faq.

[sleek basalt]

I have tried logging in with different social media account (Apple ID) but "Authentication Revoked" pops up, and I do not see a point logging in with other social media and play as my main account is with WeChat.

[celest shadow]

Feel free to try logging in later when the issue has been resolved.

[cyan citrus]

It is not recommended to change your region to another region where you are not residing. Also, I can't provide you such information.

[sleek basalt]

I have also tried "Repairing" and "Uninstalling & Reinstall", neither if it works.

[pallid briar]

Unfortunately there no other way. Please be more aware next time before making similar changes.

[celest shadow]

This is most likely an issue on WeChat's end and not PUBG MOBILE's.

[night cloak]

Bro I reside in eu

[sleek basalt]

Just wondering if any other regions are facing the same issue?

[celest shadow]

There have been a few reports earlier as well.

[night cloak]

How to contact pubg?

I don t know how:(((

[sleek basalt]

Cool, guess I can only wait for it to be resolved then. Anyway thanks for the clarity.

[cyan citrus]

Unfortunately, I can't help you any further in this regard. If you can't delete your account, then the option may not just be available for your account.

[pallid briar]

For account related issues, please contact the customer service in-game referring to subpoint 5.4 in #faq.

[night cloak]

Okay

[celest shadow]

Happy to help.

[sleek basalt]

Do you have a role in PUBG Mobile or something?

[celest shadow]

In the server?

[sleek basalt]

Yeap

[pure schooner]

I've done all of this and it's still not working, some of my friends are having the same problem right now so i don't think it's an issue on our end

[celest shadow]

A moderator. Feel free to refer to #735483472432594994.

[storm flume]

Please do not use languages other than English, @fervent karma. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

You may try again later in that case. It is most likely an issue on WeChat's end.

[pure schooner]

👌

[sleek basalt]

Cool, thanks for sharing

[agile thorn]

Hello I can’t log into my acc

[cyan citrus]

What is the issue you are facing while logging into the account and which social media account are you using, @agile thorn?

[night cloak]

Difference between the audio types?

[cyan citrus]

Are you referring to SFX audio quality in-game, @night cloak?

[night cloak]

Yes

Difference between ultra and low

[sonic wraith]

You'll get proper footsteps, clear gun sounds and many benefits like these.

[night cloak]

Ok

[steep pine]

This photo belongs to m4 or m3 Royal pass @feral forge

[agile thorn]

I’m using WeChat to login, when I log in it keeps asking me to wait 280 second over and over again

[kind mason]

i want to change my regions to Pakistan but it showing parameter error - 1
And also not giving the verification code please help my Id
5632184175
infinix Note 8
WiFi
Pakistan

[cyan citrus]

There have been multiple similar reports recently with WeChat login method. Please refer to #faq sub point 4.4 or report the issue in #old in compliance with channel's pinned instructions.

[cyan citrus]

Please login the account with third link and see if you will still face the same error.

[restive hull]

Hy pubg i am facing the problem about my region .i am not able to change my region why...?

[storm flume]

Please contact the customer service for further assistance, @restive hull.

[kind mason]

@cyan citrus I'm check 100 time but not working your not solve this problem why

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions, @kind mason.

[kind mason]

@cyan citrus customer support no helped me why i don't know just bot reply my msgs i think system crashed no reply no every people help so many people asking region changed but no help

[restive hull]

I am contacting with customer srevice but my problem not fixed please help

[cyan citrus]

Unfortunately, we can't help you to change your region here on discord, @kind mason and @restive hull.

[restive hull]

#Bunk then what would we do ?

[kind mason]

@cyan citrus What if you don't help?

[cyan citrus]

Please refer to my this message again, @restive hull and @kind mason and avoid repeatedly asking the same question.

[kind mason]

im sending to much email pubg mobile so no reply my question am very very sad 😢

[raven void]

I wanna ask can pubg remove the email and the phone number to be remove on pubg, a lot of people getting hack nowadays and myself is a victim, I'm trying to help the community service by telling them this but they ignore us, pls remove the bloody email and the phone number on pubg

[eternal yew]

why when he logged in he won't let me in and a message comes out
Id: 527495542
Device : redmi note 9s
Internet : orange
Country : morroco

[near folio]

I need a help. If i use dns changer will my pubg get banned ? Please help me on that 😰😰😰

[sick shale]

It is fine, but do not use it to change your location. Refer to subpoint 4.3 in #faq for further instructions.

[sick shale]

Try using a different login method.

[near folio]

@sick shale if i use 1.1.1.1 dns changer from play store will i get ban ?

[sick shale]

It should be fine. Only VPN isn't recommended

[near folio]

@sick shale means i can use that right ? 🙄

[sick shale]

Yes, have you read the subpoint 4.3 in #faq?

[glad blaze]

Thanks pubg for region change

[near folio]

@sick shale yep read that article.

[umbral monolith]

what happen to wechat and pubgm, cant login at all, authentication failed

[eternal yew]

@sick shale I don't have different method

[pallid briar]

There have been similar reports recently related to the WeChat login method. Please refer to subpoint 4.4 in #faq and see if that helps. Also report the issue in #old.

[near folio]

@sick shale need another help. I wanna change my ingame region from turkey to Bangladesh. But my time to change is still 90d left can i do that with the help you and other admins ?

[sick shale]

You need to wait for the cooldown period to be over, no other way.

[near folio]

Ohh ok 🤧

[sick shale]

What's the login method you used?

[gloomy wharf]

@sick shale I want to change my region to Nepal but It shows parameter error-1. Why?

[eternal yew]

@sick shale WeChat

[sick shale]

Please contact customer service for further assistance in this regard.

[sick shale]

Please report this issue in #old and include the following information:

▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

[gloomy wharf]

@sick shale I did from last 2 days. But I haven't received a single message

[eternal yew]

@sick shale thanks for your help

[sick shale]

The customer service receives an enormous number of support requests everyday and it takes time to review them. You may send another message as a reminder.

[gloomy wharf]

@sick shale I do 3 times a day but no

[sick shale]

Be patient please.

[gloomy wharf]

Is there any way that I can change region

[sick shale]

We are unable to assist with such matters through the community as we are not affiliated with the customer support team.

[gloomy wharf]

Ok then

[magic eagle]

How can I be a developer?

[celest shadow]

https://careers.tencent.com/m/en-us/home.html

[magic eagle]

How do I register?

[celest shadow]

This is not something we can assist you with. You are free to browse the website.

[eternal yew]

@celest shadow Hello I have one problem of login account of WeChat
You can help me

[tender wind]

@celest shadow wechat login error when will it be fixed?

[magic eagle]

ok thanks

[celest shadow]

If you currently facing issues logging into your PUBG MOBILE account with WeChat, please try again at a later time, @eternal yew and @tender wind. Alternatively, you can use a different social media account to log in.

Please be patient until the issue is resolved.

[tender wind]

@celest shadow i got no alternative method to login... So you guys are working on a fix or????

[abstract shuttle]

Can't change ingame location back to Bangladesh

[eternal yew]

@celest shadow but WeChat is my only way to log into my account .please

[celest shadow]

I do not have much information regarding this yet. Should we receive more information, it will be published in #news or here.

If you do not have another way of logging into your PUBG MOBILE account, we kindly request you to be patient until this issue has been resolved. Thank you.

[cerulean scroll]

@celest shadow Mission Ignition mode comes under Classic Match?

[celest shadow]

Please be patient until you can log in via WeChat again. Feel free to check #news or this channel from time to time for updates.

[celest shadow]

Mission Ignition is under the EvoGround mode, however you can still earn and lose rating points in this mode. Furthermore, you cannot complete Royale Pass missions that specifically implies that the particular mission has to be completed "in Classic mode".

[cerulean scroll]

Thanks

[celest shadow]

What is the issue?

[eternal yew]

please make it soon@celest shadow

[quick tiger]

I dunno what's happening but it's Updating but Didn't Finish ever

It's been 3 to 4 hours Since it started

It's beta pubg

@celest shadow

Help me bois

[night cloak]

@celest shadow I change my location to another countries then also not getting delete account option

@celest shadow please help

[quick tiger]

Pls

Help me

[celest shadow]

Would it be possible for you to reinstall the beta version here, @quick tiger?

https://web.gpubgm.com/m/download_android_1.html

Please make sure you uninstall the current application first.

[celest shadow]

The ("Delete Account") option is only available for accounts in the European Economic Area (EEA).

[west pebble]

I need help getting the code to play the bata

[quick tiger]

Should I uninstall

[celest shadow]

Have you used your binding code yet?

[quick tiger]

And download the version u gave

[quick tiger]

Yes

[raven void]

Pistonnnn

[west pebble]

It never gave me a code It says that sorry you can't be a leader

[celest shadow]

All right. Please do not uninstall your beta version. Try performing a device restart and see if that helps.

[raven void]

I'm Amt Lee friends

[quick tiger]

Ok

[raven void]

Can help with something, can try to tell pubg to unlink email?

[west pebble]

@celest shadow I have restarted my phone

[celest shadow]

Sorry to read that. Have you assisted your brother with securing the compromised social media account?

[celest shadow]

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

Hello @raven void,

You will have to contact the customer service in-game if you want to unlink an unauthorized person's e-mail address.

[neon aspen]

I need to change my region

Can anyhelp

[west pebble]

@celest shadow I have been playing since season 8 and I play almost every day But it still won't give me the code

[raven void]

But they keep asking the same questions over and over so I'm sure it will work or not

[celest shadow]

You can change your country or region under the basic settings.

[neon aspen]

Its need time

[celest shadow]

Please make sure that your global PUBG MOBILE account meets the aforementioned requirements.

[celest shadow]

What are the questions asked?

[quick tiger]

@celest shadow should I try getting a new code?

Is it allowed?

[celest shadow]

What is the current state of the situation? Do you still have access to the PUBG MOBILE account?

[quick tiger]

Or not?

[pulsar bridge]

@celest shadow My account has been banned for a day and I don't know why.. The message I received was that I did nothing to get my account banned. Can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pulsar bridge.

[celest shadow]

You can only generate one unique binding code for every beta test invitation.

[raven void]

Example when was the last time that u link your acc and what happened, after I told them everything they just ignore the words that I just said and they asking it twice

[quick tiger]

Ok

So should I restart my Android?

@celest shadow

[neon aspen]

@celest shadow icant because showing more days

To change

[quick tiger]

@celest shadow how can I play Metro Royale

[neon aspen]

No bro ineed urgent

[quick tiger]

Is it added because of votes or something else?

[raven void]

It will be in the next update or not sure

[quick tiger]

Beta

It shows beta have

[raven void]

Pistoncan only reply for those who can really help he is now busy

[quick tiger]

That's why I am willing to play Beta

[celest shadow]

That is unfortunate. I am afraid that if you do not have access to your PUBG MOBILE account, the customer service may not be able to assist with the account recover. You must have access to the account.

[celest shadow]

Can you please provide a screenshot of your conversation with the customer service? Please censor any sensitive information.

[celest shadow]

Yes, please restart your device.

[west pebble]

@celest shadow how do I check if it is

[celest shadow]

Please wait until the cooldown is over. Thank you.

[celest shadow]

The Metro Royale game mode in the beta version has been temporarily taken offline for further optimization.

[raven void]

This Is today, I didn't ss the last time

[celest shadow]

I am sorry, please be careful next time and consider using two-factor authentication for your social media accounts and use passwords unique to PUBG MOBILE for further security.

[wide coral]

Can anyone help me with unlinking the social media account

[celest shadow]

The customer service has already received the information you provided. Please select the "I can wait 30 days for account recovery" response and wait patiently until the unauthorized person's email address has been unlinked.

[raven void]

I see thank you,hope it work

[quick tiger]

@celest shadow Why are YouTubers showing We Won the Vote and Showing Metro Royale is back

[celest shadow]

I know what you mean. I believe this was subsequently removed when they introduced the new mechanics for crouching and proning.

[wide coral]

My account got hacked the hacker linked all of his IDs through Facebook Twitter and the email thing however I have retrieved the Twitter account now I need to unlink Facebook and email thing please help me

[copper stag]

Is this the 3rd week going on? (Rpm2)

[celest shadow]

Please contact the customer service in-game for further assistance with this.

[quick tiger]

Is the vote done or something?

[raven void]

U need to change the pw and add 2 factor on your social media acc

[celest shadow]

We wish you the best. Feel free to mention me should you require further assistance.

[raven void]

U need to the password to these specific words $"(:!?

[boreal bear]

hi I try to login alot of times to my account and its says authenticion failed please login again

[woven jay]

I need bhola pack plz pubg give me bhola pack plz

[copper stag]

When will the rp lock?

[night cloak]

Does anyone know how to use an invitation code again after deleting the beta and reinstalling it

[boreal bear]

help

[celest shadow]

This could be something related to #events.

[raven void]

Everyone is having that situation rn and it normal

[boreal bear]

wow

[raven void]

Don't worry pal, everything going to be alright

[boreal bear]

thanks

[wide coral]

Yes I have retrieved the account of twitter however the hacker has access to the account too now please help me with unlinking those accounts So I could play without the thought of getting scammed again.

[raven void]

We working on it so don't worry

[copper stag]

When will the rp lock?

[boreal bear]

thanks thankd

[boreal bear]

but I can login to my alt account but not main accout

[celest shadow]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[copper stag]

And is it seriously the last week to do missions? Because its showing week ends in 6 days, would there be no rp after 6 days?

[celest shadow]

You can obtain this item through a regional event.

[raven void]

It would be hard to be honest, if you managed to get back your facebook u have to change pw and put 2 factor but the email it kinda hard

[celest shadow]

Unfortunately, you can only use your binding code once. If you uninstall your beta version account after using it, it is not possible to generate a new one.

[raven void]

Try to use the other acc as main for the meantime, we will check what the problem

[boreal bear]

thanksthanks

[celest shadow]

We are currently on Week 4 for Royale Pass Month 2.

[raven void]

Stay safe player, may God bless you

[boreal bear]

thanks

[wide coral]

I got my twitter recovered only but the Facebook is of that hacker and email too please do something

[cyan citrus]

Is your Twitter account currently linked to the game?

[wide coral]

Yes

I have to unlink Facebook and email

[cyan citrus]

Please contact customer support in-game to remove the unauthorized access from your account, @wide coral.

[hollow otter]

when shall the problem of authentification falure on wechat be fixed

[cyan citrus]

Please refer to #faq sub point 4.4 for possible fixes or report the issue in #old in compliance with channel's pinned instructions, @hollow otter.

[night cloak]

@celest shadow do you have that option ?

[raven void]

It will take time to unlink your email on pubg if you lucky enough you will be able to unlink it in the next 30 days

[celest shadow]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

In the mean time, you can use a different social media to log in.

[hollow otter]

i was playing and suddenly my phone died and when i re entered the game it shown athentification fail

[ornate tendon]

Region related problem guide me

[night cloak]

Yes me aslo

[copper stag]

As the Rp is ending on 16 Aug, that means this week which is the 4th ends on 9, what week will be on 9-16 aug? Will i be able to do new RP Match Time Missions?

[wide coral]

Can you guide me on how to approach them?

[cyan citrus]

Please describe your issue and add more details.

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions.

[night cloak]

@celest shadow is that option available to you?

Please tell

[ornate tendon]

@cyan citrus bro i want to change my region to Pakistan but code is not coming

[cyan citrus]

Please contact customer support in-game or report the issue in #old in compliance with channel's pinned instructions, @ornate tendon.

[woven jay]

Plz pubg I need bhola voice record pack give me please

I need bhola pack some you help me pubg please

My id number 5524013587

[cyan citrus]

You can get it only from in-game regional event, @woven jay. Not something we can help with.

[night cloak]

@celest shadow please reply me

[woven jay]

@cyan citrus yes Pakistan region.event but Pakistani YouTubers to send pubg mobile give this bhola pack

Pubg I not send bhola voice record pack

Pubg mobile can you help me please ?

[cyan citrus]

The gift should be available only for certain content creators, @woven jay. Again, not something we can help with.

[celest shadow]

You have another 6 days to complete Week 4's season match time. September 13, 23:59 UTC is the date the new season starts, it is safe to assume that Royale Pass M2 ends either on September 11 or 12.

• This is not confirmed information.

[celest shadow]

What option?

[night cloak]

Delete account

[woven jay]

You help me send me please bhola record voice pack ?

[celest shadow]

As I mentioned earlier, this option is only available for accounts in the European Economic Area (EEA). You can browse Google for further information about this.

Please stop asking or begging for this item, @woven jay. You should be able to obtain this through the regional event. We cannot assist you any further with this. Thank you.

[night cloak]

I have an existing account created in a other region and now i changed to Austria then also I didn't get the option why?

[left prism]

Hello I linked wechat when i first created my pubg account 1 year ago and now (I think due to new update of wechat) I’m unable to connect, it says « authentification failed. Try again » even tho I enter right informations, what can I do please ?

International version of pubgm

[celest shadow]

If you do not reside in Austria, you should not change your in-game country or region to this.

[night cloak]

I read that but still have problem as I mentioned above so help me

[night cloak]

I now reside in Austria I changed to it but not got

[celest shadow]

Hello,

We are aware of players experiencing issues logging into their PUBG MOBILE account via WeChat, we kindly ask for your patience until this issue has been resolved. In the meantime, you can use a different social media to log in instead. Thank you.

[night cloak]

Here only community support

No account support

[left prism]

Ooh so I’m not the only one 🥺 great, is that something happening recently due to wechat new update ?

[night cloak]

@celest shadow reply to this

[boreal bear]

HI DOES ANYBODY KNOW WHEN WILL THE AUTHENCION PROBELEM DONE

[celest shadow]

I read that but still have problem as I mentioned above so help me
I now reside in Austria I changed to it but not got
I am sorry, but this is not something that I can assist you with since it is related to accounts, @night cloak.

[celest shadow]

You are not the only one. There have been several other players reporting this issue. Unfortunately, we do not have much information yet.

[left prism]

@celest shadow By the way I’d like to log in and link another social media but unfortunately I can’t since in the first place it’s not letting me log in 😢

Okay I understand

[celest shadow]

No estimated time. Please be patient.

[left prism]

I hope we won’t lose our account or at least they will let us link another social media

Thank you

[boreal bear]

Okok thanks

[celest shadow]

We do recommend that you link a second social media account in case such an issue occurs again in the future.

[night cloak]

How can other region players can delete their account then? I will try that way then

Please tell a legitimate way@celest shadow

[celest shadow]

This is highly unlikely. It should be fine.

[boreal bear]

pls I need my account I got so much things there

[night cloak]

@south yoke

[celest shadow]

You can log in again once this issue has been resolved.

[boreal bear]

👍 💯

[night cloak]

Please tell @celest shadow

[left prism]

Yes I will once the problem is resolved thank you

[strange knot]

I am facing terrible problem while loading the game.
When I open PubgM app, loading phase starts with checking for updates, it seems good and goes next phase where it says updating download list. And here it stucks and keep loading. So I am unable to get into the game. Please help

[celest shadow]

Sorry, I cannot help you with this as I do not have any information myself.

[celest shadow]

Are you on iOS?

[strange knot]

No Android

[celest shadow]

Got it. Would it be possible for you to completely reinstall PUBG MOBILE from the Google Play Store?

[charred steeple]

Hello I was facing some issues inside game like when i move my joystick the screen moves with it as well i have tried many ways to encounter it but I couldn’t so someone please can assist or advice me something regarding it ??

[strange knot]

Yeah possible.
But can you please tell me what's reason of it?
Like why it stucks at loading?

[celest shadow]

Before you reinstall it, can you please try using a DNS to log into the game and see if that helps with the issue? You can refer to subpoint 4.3 in #faq for further instructions.

[strange knot]

Ohk thank you for you assistance :)

[celest shadow]

Feel free to mention me and let me know if it helped.

[strange knot]

Sure :)

[celest shadow]

But can you please tell me what's reason of it?
Like why it stucks at loading?
To answer this question, it might have something to do with your Internet connection instead, that is why I suggested the DNS instead of a reinstall.

[calm oyster]

hello i need help

[charred steeple]

@celest shadow

[calm oyster]

I am playing on gameloop emulator for a long time and idk why they keep saying we have frozen your account due to abnormalities on my emulator

[celest shadow]

Can you please provide a screenshot of your Camera Control settings?

[calm oyster]

and my emulator is updated at the leatest version

[storm flume]

You can now access #emulator-chat and #emulator-support, @calm oyster. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @calm oyster.

[calm oyster]

it is really a serious problem the game keep interrupting me a lot

ok thanks

[charred steeple]

Camera controlling setting 1 it is

[left prism]

@celest shadow just last question when do you think the problem will be solved ? Do we have to try to log in everyday to see when it will be solved orrrr

[woeful canopy]

this happened to my friend

[charred steeple]

I have already tried what you’re thinking but its like i have repaired it and more so on i even have tried each and every layout sensitivity change joystick to its highest

[left prism]

Sameeeee

[charred steeple]

@celest shadow

[celest shadow]

Unfortunately, I do not have an ETA for when this would be solved. You can try logging in at a later time, either every few hours or tomorrow.

[woeful canopy]

You use wechat?, my fiend uses that

[left prism]

@celest shadow got it ! Thanks

[left prism]

YES WECHAT

[woeful canopy]

oh

[left prism]

Same problem with wechat apparently it’s due to new update idk much either 🥺😢

[celest shadow]

We are aware of players experiencing issues logging into their PUBG MOBILE account via WeChat, we kindly ask for your patience until this issue has been resolved. In the meantime, you can use a different social media to log in instead. Thank you.

You can refer to the above message.

[left prism]

Bad idea to use wechat for international version btw im never doing it again

[woeful canopy]

Oh ok thank you, im going to wait and tell my friend

[celest shadow]

Can you please provide a short screen recording instead? I would love to understand it further.

[woeful canopy]

Wait, but it going to be solved? My friend don’t have another social media conected to pubg

[night cloak]

@celest shadow I am not getting verification code for login(Email)

[celest shadow]

If they do not have a second social media to log in, they will have to unfortunately wait until the issue has been resolved.

[woeful canopy]

oh ok

[celest shadow]

Are you trying to log into your PUBG MOBILE account via e-mail address?

[night cloak]

Yes

[celest shadow]

Please use your password instead, I believe it is much easier and direct.

[night cloak]

I lost my pass 😂 😂

[celest shadow]

It would be much easier if you reset the password instead. You can follow these instructions:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[night cloak]

Thank you for help!

@celest shadow Now I have only one issue to delete my useless alt account please investigate how to delete accounts

[mellow nexus]

I have login issue via QQ please fix the problem..

[bronze bramble]

Do you really return zombie mod ??

[empty cipher]

Hello my controls keep resetting and I have no idea why and I have the code it keeps saying error help

[sonic wraith]

You saved them and still they resets ?

[empty cipher]

And somehow my controls are gone in the code too

It’s the default

Yeah

6982-4151-0517-0870-837 this is the controls code but when I put it , it brings a default controls

Pls help me out I’m literally tired of this problem it happened like soo many times

[sonic wraith]

@empty cipher Do routine repair and delete cache of pubgm, If this continues make sure to report it on #old with recording.

[sonic wraith]

First make your hud then click save button then check if it is saved or not then copy the code

[west pebble]

It won't give me the code

[mellow nexus]

@celest shadow I have a login issue via QQ (ios device). It seems like everyone is only aware of the issue with Wechat. Just wanted you to know that there's an issue with QQ as well. Thanks in advance.

[calm oyster]

@celest shadowonly one time

you can enter wrong password only one time

and it pops up

no need to 3 times

[cyan citrus]

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[cyan citrus]

Please try to follow the steps mentioned in #faq sub point 4.4 or report the issue in #old in compliance with channel's pinned instructions.

[west pebble]

@cyan citrus where do I go to check that stuff

[mellow nexus]

Yes I'm using a very stable internet. Cleared everything and deleted and re-downloaded PubgM and QQ as well. But still it's not working.

[cyan citrus]

Please make sure that you have not logged out the account from where you have generated the code in the first place. If this happens, you will need to regenerate a new control code. Also, make sure that you are copying the control code in the same layout you have originally generated.

[cyan citrus]

You should have such information as you are using the account.

[empty cipher]

Umm I logged in my friends acc

[cyan citrus]

Do you have any other login methods linked to the game?

[cyan citrus]

Sharing your account or using your friend's account is against the terms of service and you should avoid doing so.

[empty cipher]

Oh ok

[mellow nexus]

QQ and Email. I tried login via Email as well. But it keeps showing the same msg "Authentication failed. Please login again".

[solar storm]

Why

[cyan citrus]

Can you please mention where you are currently residing? As of email, you may need to double-check the login credentials or reset your password. Also, try to set up a dns and see if that helps. You may refer to #faq sub point 4.3 for further instructions.

[empty cipher]

But how’s this in the codes problem

[cyan citrus]

No, it's not. I used as deterrent.

[empty cipher]

So what should I do now

[mellow nexus]

Ecuador. Can't reset my password because I can't login via Email. Will try FAQ point 4.3 later. Thanks for answering.

[empty cipher]

I want my controls back

[cyan citrus]

You don't need to login the account to reset your password. Try to enter the wrong password and it will prompt you to reset your password.

@mellow nexus, for further instructions: #questions message

[cyan citrus]

Please refer to my previous response again.

[nova rivet]

Hi

Today I can’t long in my account

Can you check please

[empty cipher]

What’s hud

[charred steeple]

@celest shadow

[pallid briar]

What login method are you using?

[nova rivet]

I have no idea

WeChat

That one

[pallid briar]

Do you have any other login method connected? Also where are you currently residing?

[nova rivet]

I use only one account and

I use Azië

[pallid briar]

There have been similar reports recently of players facing such issue while using the WeChat login method. Please refer to subpoint 4.4 in #faq and see if that helps. Also report the issue in #old.

[nova rivet]

Today I update one thing and i can’t long at my account

Oké

Thank you

[pallid briar]

You're welcome! Do not hesitate to contact us again if you are facing any other PUBG Mobile related issues.

[pallid briar]

Could you please elaborate your issue for better understanding?

[nova rivet]

I just send a hi and I can’t send more messages

[cyan citrus]

Can you please mention your device?

[nova rivet]

In the feedback bugs

[buoyant maple]

I have been banned for 10 years due to data change, can anyone open it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant maple.

[sonic wraith]

you'll have to wait for 6hours to message there again.

[nova rivet]

Oh no

I don’t no that

[pallid briar]

There is a 6 hour slowmode to avoid users from spamming. Please edit your previous message and add all the details. Make sure to follow the instructions that are pinned to that channel.

[nova rivet]

Oké thx

[rich bone]

K so I just redownloaded PUBG after idk how long and I’ve downloaded the same 41.1mb update in game 6 times now and idk why

[cyan citrus]

Are you using Android or iOS, @rich bone?

[rich bone]

iOS

[cyan citrus]

Try to go to your device settings> General > Background App Refresh and turn on Background App Refresh, @rich bone.

Also, make sure that Background App Refresh is turned on for PUBG MOBILE.

[rich bone]

It’s on by default

[cyan citrus]

Can you please check if it is turned on for PUBG MOBILE, @rich bone?

[celest shadow]

Thank you for the screen recording. That was very helpful.

Do you mind trying out the third camera control which has a fixed joystick? Unfortunately, you will have to manually configure your control layout again, but it might help with the issue.

However, if it persist, please report it in #old and include the screen recording.

[cyan citrus]

Try to turn off the option for PUBG MOBILE and turn it on again. Restart your device and see if it will make any difference, @rich bone.

[rich bone]

Okay

Finally got in

Thanks!

[cyan citrus]

Glad to hear that, @rich bone! Should you require any further assistance, please do not hesitate to come again.

[rich bone]

Okay!

[cobalt kernel]

I want to change my server but it's locked for 41days i am getting high ping Help me

[cyan citrus]

You can't change your server until cool down has been reset, @cobalt kernel.

[cobalt kernel]

Isn't there any possible way to do it I can't play even Newbies can kill me

[cyan citrus]

Unfortunately, no. Your only option is to wait patiently, @cobalt kernel. Meanwhile, try to play with friends who have lower latency servers and give them leader.

[cobalt kernel]

Oh sure thanks for nothing

[hearty dawn]

When is next update?

10th?

[storm flume]

We currently do not have a specific release date for the upcoming update, @hearty dawn. Once we do, we will publish further information in #news.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[wild stratus]

I'm facing this issue when i login with my wechat

[nova rivet]

I have same problem

I have no idea why it comes

Hi today I got one update on pubg after update I can’t log into my account. I don’t no why. it says authentication failed. Please log it again. But I tray many times it still not working and I have tray deleted and again downloaded. After download it no need to download the all failed. Only the update that I made for 40kb. I log with WeChat en and country residing on Asia. And versions: 1.5.0.15352. My user name is 郁轩恒 and have screen shot on my phone but here I can’t send it. Can you guys check. Thx

That the story

[olive dove]

What is your region? and which social media are you using to login?

[nova rivet]

WeChat asie

[wild stratus]

My region is Pakistan and I'm using wechat for login

[nova rivet]

China and WeChat

[eternal yew]

I too this problem

[olive dove]

Thank you, a few players have reported the same issue [Authentication failed when login with WeChat ].
Your concern will be forwarded for further investigation, please wait patiently till we have a response back to update you in this regard.

For the time being, you may try to login with different linked social media if you have one.

[nova rivet]

I only connected on WeChat

So I can’t log at it

[grizzled sandal]

Please change my region to Pakistan.

[olive dove]

Do you mind stating your issue in #old and make sure to include the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@nova rivet , @eternal yew and @wild stratus

[nova rivet]

Oke

[olive dove]

Contact in-game customer service to assist you in this regard.

[nova rivet]

I can send it after 5h

Because I send before a hi

[eternal yew]

😒 😒

[olive dove]

You may edit your message hi to avoid this waiting time.

[nova rivet]

It can?

I don’t know that

I will do that

[grizzled sandal]

They dnt answer properly.can i have a proper email address to email my issue to pubgm

[olive dove]

We are collecting information about the issue to forward a report about it.
Your co-operation is so much appreciated.

[grizzled sandal]

I also want to remove my phone number from my in game id.so i want a proper email address

[stiff stream]

Please I want to Unlink my email account

[olive dove]

The only contact to assist with these issues is in-game customer service.
Please try to reach out to them again and wait patiently till you get assisted.

[storm flume]

Please contact the customer service for further assistance, @stiff stream.

[grizzled sandal]

They send me an email address.but i didnt receive any reply from them.why cant we send an email to pubg support???

[terse cape]

Hi is there a way i can unlink my email link in the game? A friend did that but he says he doesn’t remember how he did it and I don’t see the unlink. I wanted to change mine too cause I created a new icloud mail and will stop using the old mail. I still have acces to the mail link now on my pc but I have removed on my phone.

[mellow nexus]

This doesn't work. Because Pubg is not sending Verification Code to my Email.

[nova rivet]

One question what means nummer user indentifaction. I can’t find it

[olive dove]

Your in-game ID.

[nova rivet]

But I don’t remember that

I can’t log at my account

[stiff stream]

Please I want to Unlink my email account

[olive dove]

E-mail addresses and phone numbers can currently not be unlinked.

[cyan citrus]

Got it! This is a known issue. Did you try the other step I had mentioned?

[olive dove]

E-mail addresses and phone numbers can currently not be unlinked.

[mellow nexus]

I've checked the WiFi Settings on my Apple device but there's no "WiFi settings" or "Advanced settings" where can I change IP settings..?

[grizzled sandal]

You know that sometimes we lost sim.sometimes we change email address tge why cant we unlink email and number? This is not good at all

[olive dove]

In-game customer support is the most efficient way to resolve your issues, there is no other way.

[terse cape]

Weird cause a friend did it like 2 weeks ago.

[stiff stream]

My account was stolen via email and I want to unlock it

[olive dove]

You can try to contact in-game customer service and they might help.

[olive dove]

If your account is hacked, you should follow up with in-game customer service.
They will assist you with securing your account.

[cyan citrus]

Try to go your device settings > Tap Wi-Fi > Tap the ''i'' icon next to the Wi-Fi network you want to change DNS servers for > Tap DNS > Remove the existing DNS and enter the DNS mentioned in #faq .

[wide coral]

Please give some hope man

[olive dove]

Check if you shared your ID with someone as it is important to include all the details in your feedback.

[stiff stream]

They don't help me

[mellow nexus]

is this Android? iOS doesn't even have WiFi. it's just WLAN and when I tap WLAN there's only "Ask to join networks " and "Auto join hotspot"

[olive dove]

The information is provided in #faq sub-point 2.5. However, you may contact in-game customer service for further assistance in this regard.

[cyan citrus]

Can you please take screenshot of your device settings?

[olive dove]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[mellow nexus]

here it is

[cyan citrus]

Can you tap on that ''i'' icon for your connected WLAN and check if you can find an option for DNS, @mellow nexus?

[olive dove]

Do you have any other linked social media to access your account with, @mellow nexus?

[mellow nexus]

Aha finally found it and clicked (i).. There's 'configure DNS'

[mellow nexus]

mine is on Automatic. Should I change it to "Manual"?

[cyan citrus]

Yes. Change the primary one to 8.8.8.8 and secondary to 8.8.4.4.

[mellow nexus]

Email. But it's not working. I want the verification code to reset my password but it's not sending me the code to my mail.

[mellow nexus]

To make them first and second. Should I delete the ones that already exist?

[cyan citrus]

Correct, @mellow nexus. You can do that by tapping the red icon.

[olive dove]

Make sure that you check the spam folder, in case the verification email is received in there.
For the time being please state the QQ login issue in #old and make sure to include the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Video/or screenshot

[mellow nexus]

deleted the two DNS numbers. Now try login?

[cyan citrus]

You need to add the new dns by tapping ''Add a server''. Set primary to 8.8.8.8 and secondary to 8.8.4.4. > Tap ''Save''.

[mellow nexus]

already added

[cyan citrus]

Try to restart your device and login again, @mellow nexus.

[mellow nexus]

It says, Please Login after 288s later.

[cyan citrus]

You may need to wait for the cool down to end, @mellow nexus.

[mellow nexus]

ok. will be back in 5 mins. Thanks for trying to help me

[cyan citrus]

My pleasure, @mellow nexus !

[mellow nexus]

Still the same. "Authentication failed. Please login again" 😭

[cyan citrus]

That is unfortunate. Please report the issue in #old in compliance with channel's pinned instructions and wait patiently for a fix, @mellow nexus.

[mellow nexus]

Ok thanks. I'll report there and try login tonight..

[cyan citrus]

My pleasure! Should you require any further assistance, please do not hesitate to come back again.

[primal lynx]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @primal lynx. Remember to read through #faq before asking questions in the support channels.

[primal lynx]

I just want to change my server

[olive dove]

You mean in game server (e.g, Europe, Asia..etc.) or your in-game region?

[hushed girder]

Any Solution for this I have to upload a video for beta version tomorrow but this notice coming after starting the match 🙄

[primal lynx]

Before 30 days i changed my server and since that time am facing alot of issues lag, choppy connection, unreal damage

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @hushed girder.

[primal lynx]

Yes I changed to middle east I want to return to Europe

[olive dove]

Unfortunately, you have to wait for the cool down timer to reset in order to change your server.

[primal lynx]

Yes

[hushed girder]

I am asking for solution not info 🙄

[primal lynx]

Ok am facing lag issues in the server

[hushed girder]

@olive dove I have to clear data of beta version ? 🤔

[primal lynx]

Ok what is the solution for lag issues

[olive dove]

Are you logged in with a guest account?

[reef verge]

@cyan citrus bro i tried by logging in with email but still same problem. Parameter error again

[hushed girder]

@olive dove The beta version only provides guest account to login in

[storm flume]

Please refer to subpoint(s) 4.6, 4.7 in #faq for further information, @primal lynx.

[cyan citrus]

Feel free to contact customer service in-game or report the issue in #old in compliance with channel's pinned instructions.

[reef verge]

Ok bro thank you for helping me

[hushed girder]

@olive dove See 🙄

[cyan citrus]

My pleasure, @reef verge!

[night cloak]

Why can’t I login in? How do I solve it?

[olive dove]

The issue you are facing is probably due to servers being busy.
You may try clearing your cache data but if the issue persists, try to play again later.

It seems like the linking feature has been removed again, thank you for updating me in this regard.
This was 2 days ago: https://cdn.discordapp.com/attachments/740507696318382131/882506431306280990/Screenshot_2021-09-01-11-29-18-432_com.tencent.igce.jpg

[olive dove]

what is your region? which social media are you using to log-in?

[night cloak]

Wechat, North America

[hushed girder]

@olive dove Yeah That Was removed what can I do now ? . I have to upload a video on beta version tomorrow and I am unable to get into match 🙁

[hollow otter]

guys its been more than 8 hours and i've still not been able to log in using wechat

[olive dove]

Few players reported similar issue, please report this in #old and include the following information:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Screenshot/Video Recording

[hushed girder]

@olive dove I am reinstalling the beta version if this issue arises again I will tell you .

[olive dove]

We are collecting data about the issue and this concern has been already raised to the community team.
Please wait patiently till we update you about it, thank you!

[hushed girder]

@olive dove I have client repaired that would help ?

[olive dove]

Let me update my beta client to see if the issue at your end or it is a common server issue.

[hushed girder]

@olive dove Okk

@olive dove I have client Repaired the Game but the issue isn't solved . I think it's a bug in beta Version pls solve it by tomorrow

[supple stream]

I bought exclusive pack 1 dollar _ 60 UC plus 1200 I bought twice didn't receive 1200 uc

@bold siren

[wide coral]

Is there any possible way to unlink 3rd email

[pallid briar]

Unfortunately you can't unlink your third link email manually as of now since it is not a feature yet.

[wide coral]

Is there any chance in future?

[supple stream]

What should I do?

[wide coral]

Hacker hacked my ID and put his Facebook, twitter and 3rd link.

But I managed to get my twitter back

[pallid briar]

Feel free to provide your feedback in #old. You can try contacting the customer service in-game for further assistance.

[supple stream]

How I can get my 1200?

[strong python]

U can't ...god have mercy to it

[supple stream]

😫 😫 😩 😩

I bought it for 1200

That's unfair

[night cloak]

Kindly do not bypass chat filters.

[pallid briar]

No off-topic conversations, @strong python.

[strong python]

Yes maam

[pallid briar]

Could you please provide a screenshot of the event?

[strong python]

🍉

[supple stream]

Yes I can screenshot

[night cloak]

You may move channel if you do not require assistance related to PUBG mobile. #chat.

[strong python]

What. U gonna do? ban me??!

[night cloak]

You may contact in-game support for assistance with removing this unwanted email that’s been linked to your profile.

[supple stream]

@pallid briar where I can send it

[pallid briar]

You can send it here.

[supple stream]

Here

[meager pumice]

Whats comes in new update that was 2 days ago it have like 30 mb

[night cloak]

It says you can get up to 1200 UC back, @supple stream. That’s not a Guaranteed reward.

[supple stream]

@night cloak how this work

[pallid briar]

It most likely was a small patch. No exact information of what that could be.

[meager pumice]

Oke tnx

[night cloak]

You get anywhere from 1UC to 1200UC, @supple stream. It’s completely random and luck based on what you receive.

[supple stream]

😫

[pallid briar]

We suggest you keep an eye on #news since sometimes the patch notes are posted there. You're welcome!

[meager pumice]

Yes i know for that chanell

[olive dove]

The patch released this week addresses the following issues, and more:

▫️ Tapping to use the Royale Pass M2 Upgrade Card in the inventory would display the wrong season information, but function normally in the Royale Pass.
▫️ Tapping the punch button would occasionally be unresponsive.
▫️ The Light Machine Gun settings are missing in Miramar and Sanhok.

[olive dove]

I just tested the beta version and it works fine for me. Matching time is a bit long yet I managed to enter a match without facing any issues.

This means the issue is at your end.
Make sure that your beta client, device, and network connection are configured properly then try again and see if it works.

[nimble holly]

Hello, where can I talk to a real person from pubgm customer service

[olive dove]

Through in-game customer service portal.

[nimble holly]

I tried all they gave me was articles

Do you know their email info?

[olive dove]

You are contacting them regarding?

[nimble holly]

My account had an anonymous login and I was able to change my password right away but now my server is stuck to Europe, I’m guessing that’s where they played on. I lost my tier progress which was in North America

[olive dove]

Unfortunately, if your server has been changed recently, you won't be able to revert this change till the cool down timer resets.

[nimble holly]

So basically I can’t file a claim because my account got hacked into?

[olive dove]

I don't think filing a claim will resolve your issue, as securing your account should be your own responsibility.
You already tried to contact in-game customer service, so your only option is to wait for the cool down timer to reset.

[sturdy creek]

I want to change my region

[storm flume]

Please contact the customer service for further assistance, @sturdy creek.

[sturdy creek]

https://streamable.com/gnhazd

[fathom dirge]

Hello. Anyone know why does the message “Authentication failed. Please login in again.” appear when I’m trying to log into my account?

[olive dove]

Please report this issue in #old , make sure that you include the following details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Screenshot/Video Recording

[fathom dirge]

Thanks!

[pure schooner]

Been happening since 11pm beijing time and hasn't been fixed

[night cloak]

Same I use wechat and I can’t login

[night cloak]

Please fix it I charged like 500k+ usd

[fathom dirge]

Yes. Apparently all users who are linked to wechat have this problem. Hopefully the team could resolve this issue as quickly as possible

[night cloak]

And it’s the only way I have it linked to

[pure schooner]

Yup same

[olive dove]

We are collecting data about this issue, @pure schooner and @night cloak.
Please provide your details in #old for further investigation, thank you for supporting PUBG MOBILE.

[pure schooner]

Is been hours, they haven't even acknowledged the problem

[night cloak]

It might be related to the china underage game time limited thingy

[pure schooner]

This is what i think but wechat has our age information so i don't see why this is a problem

[night cloak]

Yea I’m 19

So I don’t why this is happening

[obsidian tinsel]

@olive dove When pubg will solve region change problem.

[night cloak]

Hope they fix it soon I got a 3 day weekend it’s gonna be mad boring

[olive dove]

If you are facing an issue with changing your region, you may contact in-game customer service for further assistance.

[fathom dirge]

@night cloak @pure schooner do write your problem / issue under the feedback-bugs page. I think the team would get to it ASAP when reported there.

[obsidian tinsel]

It have been 2 week nothing works for me and other people

[fresh perch]

Can you recover your account even though it’s unlinked?

[olive dove]

We, the moderators of this server,are not affiliated with the in-game customer support team and are unable to assist with in-game region changes, other than to direct you to contact the in-game support team. Hopefully, the support time resolves your issue soon.

[pure schooner]

Just did

[wide coral]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wide coral. Remember to read through #faq before asking questions in the support channels.

[wide coral]

Hacker is trynna login to my account

But I'm not letting him please help me is there any way?

He's blackmailing me either you or me or 10 years ban SOMEONE HELP me What am I suppose to do?

[olive dove]

You need to have access to your account.

[fresh perch]

My account has been unlinked and I can’t log back in no more. It just says create a new one

[olive dove]

That is unfortunate, you need to follow up with in-game customer service.
We can't help you in this regard.

[lost kernel]

Can someone direct me to where I can receive help with the beta code

[olive dove]

Check your in-game events > Recommended > Beta Test Invitation tap.
If you are invited for this testing phase, you will have access to the test server with an access code.

[lost kernel]

Let me try that I received an in-game invite and downloaded the beta app but it wasn't generating a code

Screenshot (Sep 3, 2021 6:25:41 PM)

This is what I always get it's never happened to me before so I'm confused??

[olive dove]

This means you are not invited for this testing phase and you won't be able to access this beta version.

[lost kernel]

Ahh ok thank you so much

[fresh perch]

My account has been unlinked and I can’t log back in no more. It just says create a new one

[olive dove]

Customer service won't be able to assist you without having access to your account.
Please don't repeat the same question as you have been answered several times.

[fresh perch]

Ok

[sinful grove]

Where can I send a video of a Solo player teaming up with another player? I would like for him to get punished or whatever they do 😡

[cyan citrus]

Such players should be reported in-game, @sinful grove.

[sinful grove]

Already did and I've done it multiple times and they never get a 1 week ban or anything

[tender salmon]

Is it still possible to report hacker?

[cyan citrus]

Please wait patiently. It may take some time to verify the cheating behavior and penalize the violators.

[tender salmon]

where can I post video and id for report?

[cyan citrus]

Yes, you can report them through in-game report feature or through this link if you have any video evidence: https://bit.ly/3uDSJZv.

[night cloak]

Hi why am I getting authentication failed when trying to login through we chat

Right after a 41 mb update

And now says wait 59 seconds so I don’t want to try again

[fresh perch]

Is there a way to get access to my account when it’s unlinked

[cyan citrus]

The issue has already been reported multiple times. Please report the issue in #old in compliance with channel's pinned instructions and wait patiently for a fix.

[night cloak]

Oh ok sorry I should have done research

[pallid briar]

You can only access it via the login methods that are linked.

[fresh perch]

One of those login methods was u linked

*unlinked

[lavish shard]

Hello friend, I have a question, if I send the Poseidon X-Sit for a friend. My friend when opening the gift in the game will appear as a card the suit or does it be redeem instantly?

[pallid briar]

You feedback is always appreciated and highly valuable. The team is collecting data about this issue.
Please provide your details in #old for further investigation, thank you for supporting PUBG MOBILE.

[pallid briar]

You can access your account using the other login methods that are still connected.

[fresh perch]

There was only one thing that I connected to the game

It was Facebook and it got unlinked

[pallid briar]

You may refer to this response again, @fresh perch.

[fresh perch]

There’s nothing I could do to get my account back

Damn okay

[bright crag]

My friend saying he can’t prone while firing

But I can

Anyone know why?

[olive dove]

Your friend will receive a card (Poseidon's Legacy) in his gift space that can be used to redeem the x-suit.

[lavish shard]

I understand then the receipt as a card to redeem, and he can also give away the card again I sent?

[olive dove]

No, as the card is sent to his gift space so he can only redeem it.

[wary idol]

i have won a squad game in diamond with 0 kills but didnt get the pacifist title

[olive dove]

You have to win a match in solo mode to get this title.

[wary idol]

ty

[languid zenith]

Hi guys I was used to log-in with my WeChat account now it’s not working can someone help me please

[feral forge]

If you are currently experiencing issues logging into your PUBG MOBILE account via WeChat, please be patient until this issue has been resolved. Thank you.

[languid zenith]

Ah so there’s a general issue about WeChat and PUBG login ?

[feral forge]

Yes.

[languid zenith]

Ok thank you I hope I’ll get a compensation once it’s fixed 🙄 can you when it’ll be fixed

[frozen badge]

Is there a specific required level a global account has to be to get a beta code? Or requirement I have to meet?

[idle crescent]

I want to reset my rewards selection. Kindly assist me

[feral forge]

It is not possible once confirmed.

[idle crescent]

😐

[cyan citrus]

Please make sure that your account meets the following requirements:

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.

▫️ Players must have at least 3 login days in the Global Server in the last 1 month.

▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).

▫️ The player's in-game level must be higher than 15 in the Global Server.

[round spear]

The clan battle finished and I collected my rewards but it's not in my inventory. What can I do?

[idle crescent]

Pubg mobile bugs😄

[frozen badge]

Thank you @cyan citrus I got the account to 15 but I’ll get it to 16 just now was my 3rd day login since season 14 lol

[languid zenith]

WeChat and PUBGM are both from Tencent so it should work like …always ! I linked only WeChat 😭

[bright crag]

Sometimes when your friends get offline it just says offline for 6 hours when they get offline

Is that just a visual glitch

[languid zenith]

This issue is taking more than 9 hours where’s the dev team 😑

[ember maple]

hello I need help

[feral forge]

This is most likely an issue on WeChat's end and not PUBG MOBILE's. Please be patient till the issue get resolved.

[feral forge]

Yes.

[ember maple]

Nadia

[bright crag]

Oh I thought they were lying

[ember maple]

can u help me

[feral forge]

Please try to perform a routine repair from the login menu of the game. And if it doesn’t help, submit a report regarding the issue in #old follow the channel’s pinned instructions.

How can we help you, @ember maple?

[ember maple]

So when i start pubg it updates and then tells me to restart the game for new fetures

so i restart the game and it does the same thing over and over

and keeps updating and it tells me to restart

[feral forge]

Where do you reside, @ember maple?

[languid zenith]

Are you using android ?

[ember maple]

wdym

im on iphone 6

[ember maple]

wdym

[languid zenith]

Press the lock button until the shutdown options appears then release then hold the home button until your phone asks u to input the password and reopen PUBG

[ember maple]

i did

[feral forge]

Where are you from?

[ember maple]

i even restarted my phone

im from new zealand

[feral forge]

Have you tried to reinstall the game completely, @ember maple?

[ember maple]

no

but if i do

I wont have enough storage to reinstall

because my phone is really bad