questions

[jagged scroll]

Hi! So a friend of mine gave his account to me, unfortunately it doesn't send login codes to the email, can someone help me please? I have all the details, I don't have the password of the email as my friend is using it personally, but she said it doesn't send the code directly.

[celest shadow]

No, the customer service cannot reset the cooldown. You will have to wait patiently.

[onyx cairn]

As a PMCO player you should know that account sharing is strictly prohibited and results in an account suspension. @jagged scroll

[celest shadow]

Unfortunately, we cannot help you with this. You are not allowed to share accounts with another person. Please create your own PUBG MOBILE account.

[jagged scroll]

It's not about the tournament

It's not related to the tournament

[onyx cairn]

Read the terms of service from PUBG MOBILE.

[jagged scroll]

Yeah, she's quitting. Might as well let her chat here then.

It's not my fault she gave it to me. That's why i'm asking is there a possible way around coz i'm quitting PUBG as well, maybe casual player.

But thanks for the response.

[night cloak]

Hi. Is there a way to see why my friend got banned?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[night cloak]

It’s nit me or got banned

It’s my friend. I just want to see why he got banne

Like this #881482189773078529 message

[celest shadow]

It is every player's responsibility to safeguard their accounts, @muted berry. We condemn the act of stealing accounts. You can either contact the customer service of the version it was transferred to or create a new account.

This is an unfortunate situation, but we cannot do very much to help. Please be careful next time and consider using passwords unique to PUBG MOBILE and two-factor authentication for your linked social media accounts.

We cannot assist players with suspended accounts through the community in any way. Please inform your friend to use the File Claim option to appeal to their suspension, @night cloak.

You may submit a report for this issue to #old. Please include the following details as well:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[night cloak]

But what about this. I don’t want him to get unbanned or whatever I just want the reason why he got banned do you need his ID to perform?

[topaz harbor]

please note that this event is only lasting a few more days and a bug report isnt not going to get the attention of any developers

this issue is happening to others, not only me

[celest shadow]

Feel free to contact the customer service in-game and let them know of the issue.

[celest shadow]

Please read the entire conversation that led to this response. This is to verify the duration of the suspension applied to the reported player, who had a rank reset and the ban avatar indicator on their profile:

#881482189773078529 message

[night cloak]

Oh ok thank you

Sorry for wasting your time

[mental bay]

pls fix this matching system

no one play solo?

i am from middle east server

i cant play squad match

😢

[pallid briar]

Matchmaking might take some time if there are not enough players online playing that mode at that specific time. The match cannot start if enough players don't join. You may try playing a different game mode and perspective for now and try again later.

No off-topic conversations here please, @muted berry.

[mental bay]

tnx

[kind cargo]

There is uc exclusive purchase event in pubg where you have a chance to get 1200 uc when you purchase 60 uc pack but it is not showing on my account can someone help

[charred ether]

Its for return player
Not all player can have that

[bleak shell]

Sir please help me I want to change my Regan

Sir I want to change my Regan

Sir I want to change my Regan

[warm temple]

hello

anyone here that can help me

[bleak shell]

Sir please help I want to change my Regan

Sir please help I want to change my region

[ember oak]

Sir please help me i want to change my region but pubg cannot send me verification code

[forest sail]

I am having issue related to region i live in pakistan and its shows only Usa region

[bleak shell]

Sir please help me i want to change my region but pubg cannot send me verification code

[storm flume]

Please contact the customer service for further assistance, @forest sail and @bleak shell.

[forest sail]

I try but it didn't helped me

[compact moat]

I want to submit a review request

[pallid briar]

Please state your issue.

[storm flume]

Please contact the customer service for further assistance, @ember oak.

[feral forge]

Hello, how can we help you, @warm temple?

[warm temple]

why do tencent hate exynos

[forest sail]

@feral forge i try at customer service but it didn't helped me

[pallid briar]

You can change your region from the basic settings if you are currently residing in Pakistan. Are you facing any issue while doing so?

[compact moat]

I was logging in to the game while I was in a clothes yard. I took a banned for one year. The reason is not mentioned. I want to reconsider as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact moat.

[feral forge]

What does it concern, @warm temple?

[forest sail]

@pallid briar yes in settings its show USA not pakistan region

[warm temple]

i bought s21 ultra exynos varient cause snap varient is not available in my region and there is no option og 90fps or extreme in balanced and upper graphics

[pallid briar]

Where are you currently residing?

[forest sail]

Pakistan

[pallid briar]

Can you please try to repair you game and see if that helps.

[feral forge]

In this case, the game needs to be optimized for your device first. Feel free to leave a feedback in #old.

[warm temple]

its been 7 month of release and snap varient has already got 90

and can i use gfx tools?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @warm temple.

[reef flume]

IT STILL WONT LET NE COLLECT AND IM SO CLOSE TO THE OUTFIT

I have better things so I probably won't use it but still

[forest sail]

@pallid briar how i can repair my game u please help me

[bleak shell]

Any mod here

[pallid briar]

Click on the repair button at top-right of the login screen and select routine repair option.

[bleak shell]

Any mod here

[pallid briar]

Please state your issue first.

[forest sail]

@pallid briar ok

[feral forge]

You have already been responded, @bleak shell. Please contact the in-game customer service for further assistance in such regard.

[forest sail]

@pallid briar i have selected routine repair option what next

@pallid briar what to do now

?

[pallid briar]

Try logging in after you have repaired the game.

[forest sail]

Okay

I have logged in what next@pallid briar

Its still showing USA region

[pallid briar]

Could you please provide a screenshot of your basic settings?

[forest sail]

@pallid briar its showing after 51 days u can change region

[pallid briar]

You need to wait for the cooldown to end before changing your region again.

[forest sail]

Ohhh

@pallid briar For 51 days

[pallid briar]

Yes, after the cooldown ends, which you can see from the basic settings.

[forest sail]

Thank u for the help i will contact u again if its still show region problem after cooldown

[tiny swan]

May i check back my email that i linked?

[tired salmon]

Hiiii ... help me plzz

[feral forge]

It is your e-mail so only you should be able to know it. You can also check your e-mail and search for "PUBG MOBILE". If you find a confirmation mail for your linked e-mail address, then that should be it.

Hello, how can we help you, @tired salmon?

[tired salmon]

3rd link problem in game

i want to unlink third link

[tiny swan]

Ya don’t have, that’s why i ask i think someone login to my account and link the email

[feral forge]

Unlinking e-mail/phone number is not a feature yet, you cannot unlink it manually at the moment.

[tiny swan]

Ya that’s why i ask can i check the linked email🥲

[feral forge]

You mean you have never linked the e-mail to your game account, and that it doesn’t belong to you, @tiny swan?

[tiny swan]

Yes

[tired salmon]

@feral forge this mean there is no solution ... Right??😩

[knotty depot]

can i revert my ID , which is converted into Global to BGMI

[feral forge]

No. The notice upon account data transferring stated that, once the migration is complete, personal data that is part of the Prior App's Data will be deleted and no longer retrievable. Once your account has been migrated to another version, you can no longer access or transfer it back to the global English version of PUBG MOBILE.

[feral forge]

Please contact the in-game customer service for further assistance in this regard.

[vagrant forum]

This is from the survey in #news. Is this some kind of a joke or a genuine error?

[honest slate]

I gotta question, Can we play BGMI outside india? Or is it for indians only?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @honest slate.

[honest slate]

Where shall i ask then?

[tiny swan]

@feral forge lol I don’t remember🤣

The registration date of my game account

kbab question

[turbid basin]

Good afternoon, I generated the code for the beta test of the pubg mobile server, downloaded the client and played successfully, after which I did not enter the beta test of the pubg, I deleted it and reinstalled it, but it writes to me that this code is already in use, how can I restore access to my account is a beta test server?

[elder bloom]

Can we turn on sound visualization and aim assit in normal room card?

[sick shale]

Unfortunately, the customer service cannot proceed with your request until you provide the requested information.

[tiny swan]

lol registration date how can I remember 🥲

[sick shale]

You will need for a new code.

[sick shale]

Such settings are only available in the advanced room cards, as far as I know.

[turbid basin]

How can I get it?

[elder bloom]

@sick shale so in normal we can't change pls fix this

[sick shale]

You may provide your feedback regarding this matter in #old.

[regal spire]

Hello, how do I contact support? About the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal spire.

[elder bloom]

@sick shale ok

[sick shale]

You can use your second account to generate a new one, I don't know about other solutions.

Feel free to report this issue in #old.

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[tiny swan]

And how about the first payment of buying uc🤣

Dahell

[onyx cairn]

In your payment history of your account, like Google Play Store, Apple Store or the application used to pay the UC.

[tiny swan]

Oh ya thanks

[analog wasp]

I am Facing problem in changing my country can any body help. It"s Showing parameter error.

@night cloak @ocean walrus

[night cloak]

Hello there young man

@analog wasp Country?

[analog wasp]

Region/Country

[night cloak]

Yes, Region/Country?

[analog wasp]

I am currently in Nepal. When i am trying to change it to nepal it is showing parameter error.

[night cloak]

@analog wasp What is your current region in-game?

[meager epoch]

Hi
The hacker linked my PUBG account with his Twitter account. How can I unlink the hacker's Twitter account?
how can i solve this issue

[night cloak]

@meager epoch Please contact the customer service.

[meager epoch]

dont u have any fast solution?

i sent an email to them

?

[short oasis]

Hello

My peek in on “hold” mode but it acts as if it was in tap mode

What is causing this and how can i fix it

[meager epoch]

Click [Setting] -> [Basic] -> where [Peek & Fire] you select [Enable].

try to disable , enable it again

[short oasis]

Let me try

[onyx crown]

I want to change my region to Pakistan

[analog wasp]

My curre t region is turkey.

My current Region is Turkey

[vague scaffold]

I want to unlink my account

[onyx crown]

Plzz help #questions

[sick radish]

I want to change my region

[onyx crown]

@polar marsh i want to change my region to Pakistan

[feral forge]

Only the in-game customer service can assist players with account related issues.

[sick radish]

I want to change my region

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @sick radish, @onyx crown and @analog wasp.

[feral forge]

Could you please elaborate?

[onyx crown]

I have an issue of verification code

[analog wasp]

Me too i am not getting verification code.

[sick radish]

I have an issue verification code @.Nadïa.

I have issue of verification code

[onyx crown]

Bro Matrix YT plzz contact pubg mobile pakistan discord

[feral forge]

Please refer to my above response, contact the in-game customer service for further assistance in this regard, @sick radish, @onyx crown and @analog wasp. We are unable to assist players with account related issues here on Discord.

[celest forge]

Hi What are the conditions for getting a title of a PUBG partner in me and how to apply @feral forge

[sick radish]

Please help me no change my region

[onyx crown]

@feral forge Game customer service ask for gmail but the region changed on mobile no

[feral forge]

You cannot apply for it, you may refer to subpoint 3.22 in #faq for further information in this regard.

[storm flume]

Please do not use languages other than English, @sick radish. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick radish]

Please help me

[sick radish]

I want to change my region please help me

[heavy vortex]

@sick radish You got replied already 🤷‍♀️

[rapid bramble]

How do I know if pubg is banned from my country?

[sick radish]

Please give customer service discord link

[heavy vortex]

Refer to #faq subpoint 5.4 @sick radish

[heavy vortex]

Google? 🤷‍♀️

[rapid bramble]

I can't open pubg since today morning

[rapid bramble]

Full of rumours

I am not sure, if the info is correct or wrong

[heavy vortex]

Other way is to wait for official information either in #news or the regional server where you reside.

[sick radish]

Sister please you help me please 🥺

[rapid bramble]

Is there a regional server for Bangladesh?

[lyric flint]

Hi guys who can help open beta client ?

[heavy vortex]

Click on Help from login screen. @sick radish

Refer to #community-news second last. @rapid bramble

[lyric flint]

hello, I downloaded the beta client of the pubg to play the subway, entered my promo code, played and had to delete the client, now I downloaded it again and entered the promo code, but it is already activated! what to do?

[vestal hull]

Hello, How can I unlinking gmail on my account?

[heavy vortex]

You can only use the beta code once. Since you deleted the beta app now you cannot use the code again. @lyric flint

[lyric flint]

I deleted it because the client did not open and now I can’t log into it?

[heavy vortex]

Unfortunately, no as the code has been used by you already.

[lyric flint]

that is, it has not synced with my account in any way? the main

[celest shadow]

You cannot unlink your e-mail or phone number at the moment.

[dense token]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game ، Maybe before you used the ban because my Twitter account was stolen and I restored it, but I didn't violate it after that

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id ( 5304720434 )

The name of the account user ( Ns丨NaiiiF14ツ )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense token.

[heavy vortex]

The code was the link between your main account and beta. @lyric flint

[sick radish]

Please help me anyone please response help me I want to change my region

[lyric flint]

The code was the link between your main account and beta. @lyric flint

well, they should have contacted, that is, if I accidentally left the beta client or something else, I can't log back in?

[onyx crown]

@heavy vortex i want to report a cheater he says im not banned

[sick radish]

Please help me I want to change my region

[night cloak]

Yea me to I can’t get my old beta account back any advice

[onyx crown]

He comes randomly in my team i have alll detail of him

[lyric flint]

so i can no longer enter the beta test if i deleted the client?

[turbid basin]

I had the same problem, the client did not open, I deleted it and now I enter the same code as the last time, but I am told that it has already been used

[lyric flint]

Yes, this 1 time

[sick radish]

@pallid briar no received variations code

[pallid briar]

You have already been responded. Please avoid asking the same question.

[blissful prairie]

Is it really going to unlink the email from all accounts

[sick radish]

Bro no received varification code

[turbid basin]

I don’t understand why it was impossible to do so that the code could be entered several times

[pallid briar]

Could you please elaborate your issue?

[lyric flint]

Who can gift code ?

[pallid briar]

Which region are you trying to change your region to?

[pallid briar]

Sharing beta invitation code is not allowed.

[sick radish]

My region France I want to change to Pakistan

[blissful prairie]

Is it really going to unlink the email for all accounts?

[pallid briar]

Could you please elaborate your issue or rephrase it?

[pallid briar]

Please join the PUBG MOBILE Pakistan regional Discord and see if they can help you out. You can join regional communities from subpoint 3.1 in #735483472432594994. Repeating the same question may result in a mute.

[blissful prairie]

@pallid briar I Open my account and Pubg send me massage about e-mail or some things about it

[pallid briar]

Could you please provide a screenshot?

[lyric flint]

Guys, what should I do, I have iOS, this morning, my friend and I, the beta client game stopped opening, we had to delete and download it, and now we can't go back, what should we do?

how to get back?

[pallid briar]

As said, you can only use the beta code once. Since you deleted the beta app now you cannot use the same code again. You may try later or wait for the next beta. We are unable to assist you in this regard, @lyric flint.

[blissful prairie]

No, because I was afraid of opening the link, I have someone hacked my account and added a social media (Twitter) and I don't want him to add his email

I came to verify this news

[night cloak]

Does mediatek chipsets get optimised?

Wat this

[pallid briar]

I don't have any information regarding this. But you cannot unlink the third link email manually as of now. Please contact the customer service in-game to unlink any unauthorized social media accounts.

[night cloak]

?

[pallid briar]

Yes, all chipsets should/are/will be optimised.

[night cloak]

Ok

[pallid briar]

You need to enter the binding code that you received from the beta invitation event from the global version.

[night cloak]

I did

[blissful prairie]

@pallid briar I contacted support but they didn't help me

[night cloak]

But kept say I already used the code which yea but it cause I deleted the game and reinstalled it

[blissful prairie]

And I swear the account is mind

[pallid briar]

For all the inconvenience due to the version update, you will be receiving compensation via the in-game mail.

[blissful prairie]

Please can you help me @pallid briar

[night cloak]

Is it’s nothing to worry about?

[pallid briar]

You can only use the beta code once. Since you deleted the beta app now you cannot use the same code again. You may try later or wait for the next beta. We are unable to assist you in this regard, @night cloak.

[pallid briar]

No, I suggest you read the announcement again for a better understanding.

[night cloak]

Ok

[pallid briar]

Unfortunately, only the customer service in-game can help with account related issues. Please contact them and be patient.

[night cloak]

Damn

[night cloak]

I don’t understand :((

[pallid briar]

Basically you'll be receiving a compensation for all the issues that may have impacted your enjoyment of the game due to the version update. You can receive these items from the in-game mail. Hopefully that is helps.

[night cloak]

What items?

@pallid briar

[pallid briar]

They may vary. As said, larger the update, the better the items will be. For example silver, scraps etc.

[dry mirage]

I cant open the beta pubg the ap does not open im using an ipad

[night cloak]

So is it something to worry about?

Like game ban or whatever

[honest sedge]

When will the bug fixing update come ?

[pallid briar]

No.

[pallid briar]

No information regarding this.

[honest sedge]

Waiting for reply from a mod or someone who knows

[sick radish]

I want to change my region please help me

Tell me bro

[solid idol]

Hello

Need help Pubg team for unlink 3rd link

[pallid briar]

Refer to this, @sick radish. Repeating again will lead to a report.

[solid idol]

I try but they don't help me

[sick radish]

Bro my issue no solved

[pallid briar]

You can't unlike your email manually since that is not a feature yet. Please contact the customer service in-game for further assistance.

[solid idol]

I try many times but my issue not solve

[pallid briar]

Try again later, we can't help you sadly. You can move to a discussion channel since you have been answered multiple times.

[pallid briar]

Unfortunately we can't help with account related issues, please contact the customer service in-game again and try again.

[sick radish]

No bro please help me only 1 time more please

[dry mirage]

Can anyone help? I cant open pubg beta

[pallid briar]

We have already answered you multiple times. Asking the same question will not change the answer. You can read our previous responses again if you have the same question.

[sick radish]

My number doesn't have a code

Tell me bro please

[dry mirage]

I just wanna play metro 😓

[pallid briar]

Won't be repeating again, @sick radish. Please move to #chat.

[pallid briar]

Could you please elaborate?

[dry mirage]

Oh sorry ,when i try to open the game it crashes or puts me back to homescreen i have logged in before also everytime i try to verify it stull shows its not verified im confused

[sick radish]

No bro you help me I will not go until my problem is solved

[sick shale]

It was a translation issue.

[feral forge]

We volunteers here are unable to assist players with account related issues, other than to redirect you to contact the in-game customer service, @sick radish. Please refrain from repeating the same question as we are unable to assist you any further.

[dry mirage]

Is there any way to fix this or its just a temporary problem?

[sick radish]

I don't have a code on my number, just tell me what to do

[sick radish]

I don't have a code on my number, just tell me what to do

Please reply otherwise I will spam again and again

[feral forge]

You should send your inquires to the in-game customer service instead, @sick radish.

[sick radish]

I sent but I can't find the answer

[feral forge]

If you have already contacted them, please be patient for a response, @sick radish.

[pallid briar]

What device are you using?

[dry mirage]

Ipad mini

[sick radish]

I contacted him 48 hours ago and he has not received any reply yet

[pallid briar]

Can you please try to restart your device and see if the issue still persists?

[dry mirage]

Sure

[sick radish]

Please tell me mam nadia

[dry mirage]

Still same problems

[foggy gazelle]

I want to change my region

[pallid briar]

You can change your region from the basic settings in-game.

[sick radish]

@feral forge

[primal tulip]

Add 3rd Email Unlink since s12 its in Beta Version WTF You Guys are Doing ??

[night cloak]

Hello, my account account have been stolen, and my Facebook Got banned from the hacker. I had only linked the account to FB and now its been a month ago and fb stil banned and the hacker have surly linked PUBG account to another social media

[sick radish]

Please help me pubg Mobile team I want to change my region

[storm flume]

Please refer to subpoint(s) @sick radish in #faq for further information, 5.5.

[feral forge]

This may be possible in the near future, feel free to provide your feedback to the game in #old.

[lyric flint]

Who need promo code ? For beta test?

[primal tulip]

I mean i am hearing this Message from 2 3 months do something

[sick radish]

Please bro u can help me

[lyric flint]

Who know , when end this season?

[pallid briar]

Cycle 1 Season 1 end: September 13, 2021, 23:59 UTC.

[jagged berry]

When account transfer is available for bgmi @lime juniper @night cloak

[cyan citrus]

We only provide support for PUBG MOBILE Global version, @jagged berry.

[jagged berry]

@cyan citrus where to contact for bgmi?

[cyan citrus]

Feel free to join their discord server for further information, @jagged berry.

[night cloak]

@jagged berry I do not know, sweetie. Have you tried contacting BGMI support?

[jagged berry]

@night cloak by the way tq for being kind does bgmi own a discord server?

[night cloak]

There are actually many servers and you will probably find the one with most people just by Googling. Google always pop out the popular one.

[stark mantle]

I wanna unlink my third link what is the process

[pallid briar]

You can't unlink your third link email manually since it is not a feature yet. Please contact the customer service for further assistance.

[stark mantle]

ok

[earnest ginkgo]

2021 Team Up Event Points Not Collected WHY?

[cyan citrus]

What happens when you tap on collect, @earnest ginkgo?

[earnest ginkgo]

Nothing

[cyan citrus]

Please try to do routine repair of the game, @earnest ginkgo.

[cyan citrus]

Please refer to my previous message again, @earnest ginkgo.

[sick radish]

Please help me I want to change my region

[honest shuttle]

@pubgm-support Can anyone help to to transfer my pubg id to India region.. Pubg id :5643587373

[cyan citrus]

You can do it through in-game settings > Basic.

[cyan citrus]

We only provide support for PUBG MOBILE global version.

[honest shuttle]

That option is removed now from game. @cyan citrus

[sick radish]

My number doesn't have a code

[cyan citrus]

Please contact customer support of relevant version for further assistance.

[cyan citrus]

Please contact customer support in-game for further assistance.

[honest shuttle]

Okk sure thanks.. @cyan citrus

[crisp crest]

Can someone give me customer support email

[cyan citrus]

[e-mail]

[crisp crest]

My account got banned for a month without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp crest.

[sick radish]

Please give me link customer support in game discord link

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions.

[sick radish]

Ok thank you so much

[jagged berry]

Why there is no change/country region option not available in Pubg how do I change it @night cloak

@cyan citrus

[cyan citrus]

Please share a screenshot of your basic settings in the game.

[night cloak]

@jagged berry It is not available for accounts registered in the Europe region, unfortunately.

[jagged berry]

@night cloak then how do I change it?is there is any other way?

[night cloak]

Unfortunately, no. Some government don’t want their user data to leave their country. Restrictions :/

[ruby rampart]

I tried to purchase a daily fortune pack and the money got deducted twice from my bank account with no pack, where can I report this and get assistance?

[night cloak]

@ruby rampart Take a screenshot of the Google play/Apple purchase receipt and send it to the customer service in-game.

[ruby rampart]

Thank you

[jagged berry]

@night cloak by contacting customer support can I change the country and what are the steps I should take?

[night cloak]

@jagged berry Unfortunately, no. If the customer service do that, Europe will ban the game from the region.

[cyan citrus]

Feel free use this form to request a review for disabled Facebook accounts : https://www.facebook.com/help/contact/260749603972907 .

[night cloak]

@night cloak Can you help me regain access to my account if I give you my Facebook information? He said he would never open my Facebook account again.

@night cloak Unfortunately, no.

@night cloak what should i do please help me

[feral forge]

That is a matter that only the in-game customer service can assist you, @edgy zenith.

[supple current]

Hey guys i want to change my region back to pakistan. My brother changed it to USA few time ago now it’s showing 45 days time period to change again. Can i change it to pakistam now to get bhola record voice pack

[night cloak]

@night cloak You can try contacting the customer service in game. 50 50 chance. If they request more information, provide them. If they say, they cannot help you - it is basically the end.

[cyan citrus]

You can't change your region until the cool down has been reset.

[supple current]

So do i have to wait 45 days 🤦🏻‍♂️ till then i think event will end 😔

[cyan citrus]

Unfortunately, that is your only option. Also, you should not let your brother use your account. That is against the terms of service of PUBG MOBILE, @supple current.

[supple current]

Got it man. Thanks for the help 👍🏻

[cyan citrus]

Thank your so much for your understanding.

[wary carbon]

why i am getting points to bronze even tho i am on diamond

and my diamond points are not increasing

[cyan citrus]

Can you please elaborate your inquiry properly, @wary carbon ?

[tender rain]

Anyone know how to solve this issue. I login with my email and ive been getting this recently

[pallid briar]

If your account has been migrated to another version, you can no longer use it for the global English version of PUBG MOBILE.

[tender rain]

Ive not play with that account for a while how did that happen

Can it be revert back? Or is my account just gone

[pallid briar]

Have you changed your server recently @wary carbon?

[wary carbon]

yes

[pallid briar]

It is possible that your account was compromized and migrated to a different version, @tender rain. Once you have migrated your account to another version, you can't reverse the process and use it for the global English version of PUBG MOBILE. Please contact the relevant customer service for further assistance.

[night cloak]

How to remove popular status in my moments?

[tender rain]

May i know the email address for pubg mobile customer service?

[pallid briar]

Unfortunately, I don't think that is a feature yet. Feel free to leave your suggestions in #old.

[noble fossil]

I got ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble fossil.

[pallid briar]

Since you have changed your server, your ranking will also change to your ranking in that server. Every player has a separate rank for each server.

[wary carbon]

damn

[pallid briar]

You may contact the customer service in-game instead since the e-mail is for general inquiries. Please refer to subpoint 5.4 in #faq for further assistance.

[night cloak]

But it can’t change to others player’s status ? I mean I understand it might is I keep viewing someone(player A)profile and their status. So their status appear in my popular status. But what if I viewing another person (player B) profile? It can’t be change ?

[night cloak]

Their customer service doesn’t have live chat and their fnq doesn’t help

[pallid briar]

I don't have any exact information on how the status system works. But it should only show the most popular statuses that are automatically selected and you can't change it manually. Hope that answers your question.

[night cloak]

Haaaaa. Thanks. How do we contact PUBG regarding this issue 🥲

[pallid briar]

Feel free to provide your feedback and suggestions in #old.

[indigo bay]

Please fix your tdm glitch

[night cloak]

Alright. Thanks

[cyan citrus]

Please report bugs through #old along with channel's pinned instructions.

[rose charm]

Can someone help me its urgent

i cant login into my account through twitter

[night cloak]

Your Account Has Been Moved To Another Country Version.

[rose charm]

yes but

i want to login with another acc

with twitter how do i remove that old account information

can someone help

[pallid briar]

Try repairing your game from the repair button, @rose charm.

[rose charm]

ok

still showing that same thing

[earnest skiff]

footstep sounds are really low on both my iphone and ipad running ios 14, tried reinstalling OS and repairing the game but the problem seems to not solve

[pallid briar]

Try clearing your game data from the app settings or try reinstalling.

[pallid briar]

Try adjusting your in-game master audio and see if that helps. Otherwise feel free to report the issue in #old.

[obsidian tinsel]

@pallid briar Can we buy Uc from CODA SHOP cheaper than midasbuy

[earnest skiff]

yeah i dont think none of them gonna work, they stopped caring about the game anyways

[obsidian tinsel]

Yes

[pallid briar]

Please only buy UC through in-game or through https://www.pubgmobile.com/pay.

[spice girder]

I had to delete and redownload beta and I lost my account and it won’t let me back in with my old code vc my account uses it how to I get it back

[obsidian tinsel]

So please kindly tell Pubg mobile partners also having in-game tittle to promote only in-game or midasbuy to buy UC

[pallid briar]

You can only use the beta code once. If you deleted the beta app, you cannot use the same code again since it was already used. You may try later or wait for the next beta to generate a new code.

[sturdy creek]

Sir I want to change my region country

[pallid briar]

You can change your region from the basic setting settings in-game.

[cursive pulsar]

is there any way to see how many times you have been punished in-game?

[night cloak]

So there no way I can play the beta mode without a new code cause I deleted it and reinstalled

[cloud rampart]

My friend said that Metro Royale available in Beta Test Server, is that true?

[finite cosmos]

Someone add second account in my account
And he's ask for money to return my account
Is there any way to remove second add get my account back

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media accounts. You can use this screenshot below as an example.

[pallid briar]

Yes.

[rose charm]

doesnt work

i tried

[cloud rampart]

https://tenor.com/view/dumpster-trash-can-hide-jump-to-trash-gif-12324630

me right now:

thanks anyways, cant wait full re-release

[eager current]

How to solve this problem, after some today it does not start on the beta test, I go into the settings, the certificate says that it was not checked, although everything was fine yesterday, I click to check and nothing happens. Device iPhone 8

[cloud rampart]

Try verify app

[eager current]

This happens every time after some updates.

[pallid briar]

Can you please try restarting your device?

[eager current]

I click to check and nothing happens

[eager current]

Yes

[eager current]

Restart, same thing

[night cloak]

Hi i got a problem with the new event (2021 team up) i have 445 points and i colect the mission to finish the event and doesn't work

[eager current]

If you delete and download again, the invitation code flies

After removing the preset, it shows what could not be installed from what could not be checked
Does not show developer certificate in settings

[dry mirage]

Please can anyone help me ,i cant open the beta pubg it keeps closing everytime i try to open it its been a few hours now.

[eager current]

I have this problem too

[night cloak]

I found the solution

But can’t use invitation code again

Go to beta.apple.com and click accept

[sudden quest]

what does this mean?

[spice girder]

I lost my beta account and I can’t make a new one

Because I deleted app

[night cloak]

Yea me to

[obtuse solstice]

Did lucky air drop *become super rare or did it get removed, because I havent seem one in weeks, or how do I make them appear?

[spice girder]

How do I get my beta account back?

[night cloak]

@spice girder Beta accounts are one-time.

[dry mirage]

Wheres the accept?

[night cloak]

It means you requested the game to unlink Facebook.

[night cloak]

Scroll down

[dry mirage]

You mean the document stuff?

If its that i hav acepted

[night cloak]

Is there a way to request new one

[dry mirage]

But what now

[night cloak]

Download profile or sum like that

Then go check ur setting

[night cloak]

Unfortunately, no. You will need to wait for a new beta.

[strong python]

Say congrats ...!♥️🌹 I been partner🎉🎊

[dry mirage]

Congrats

[tired elk]

How to fix this

[night cloak]

Hi i got a problem with the new event (2021 team up) i have 445 points and i colect the mission to finish the event and doesn't work

[obtuse solstice]

Did lucky air drop become super rare or did it get removed, because I havent seen one in weeks, or how do I make them appear?

[cyan citrus]

The lucky air drop is occasionally available and we do not have exact date or time as when it is available, @obtuse solstice.

[cyan citrus]

Please try to do a routine repair of the game. If the issue persists, then submit a report of the issue in #old in compliance with channel's pinned instructions.

[cyan citrus]

May I ask which login method are you using?

[tired elk]

Facebook

[night cloak]

I reported the problem at #old and no one help me, if you guys help me will be nice

[obtuse solstice]

Before I got it every day, but nowadays it's impossible to get one.

[cyan citrus]

This usually happens if you have entered incorrect login credentials like email/password or you have canceled the login process. Please double-check the login credentials and try again.

[cyan citrus]

Did you try to do a routine repair of the game?

[night cloak]

How

[cyan citrus]

The Lucky Air Drop may just not be available at the moment. Feel free to provide your feedback regarding that in #old .

[night cloak]

?

[cyan citrus]

Through login menu. You will see an option of ''Repair'' on right side of the screen.

[night cloak]

Ok

Thanks

[cyan citrus]

Always have been my pleasure, @night cloak!

[night cloak]

Help

[cyan citrus]

Please try to do a routine repair of the game. If the issue persists, then submit a report of the issue in #old in compliance with channel's pinned instructions or contact customer service in-game.

[night cloak]

Ok

How do i do the routine repair ?

[cyan citrus]

Through login menu. You will see an option of ''Repair'' on right side.

[night cloak]

Ok

[night cloak]

I have the same problem...

[night cloak]

I press repair problem and i get in game but doesnt let me report

[cyan citrus]

Can you please elaborate? What do you mean by report, @night cloak?

[night cloak]

Repair *, sorry

[cyan citrus]

What is the issue you are facing while repairing the client, @night cloak?

[night cloak]

@night cloak

[night cloak]

This problem

@cyan citrus

[cyan citrus]

Did you successfully repair the client, @night cloak?

[bright sapphire]

Hello any mods

[night cloak]

No

[bright sapphire]

When will ping new state release

[cyan citrus]

We only provide support for PUBG MOBILE Global version, @bright sapphire.

[cyan citrus]

Please try to do the routine repair first.

[night cloak]

Look

[bright sapphire]

Yes when will the new state update come

[cyan citrus]

Please logout the account from in-game settings > Basic and try again.

[bright sapphire]

@cyan citrus

When will the update come

[cyan citrus]

We do not have specific date for the upcoming update yet, @bright sapphire. When we will have a release date, it will be posted in #news .

[night cloak]

@cyan citrus its no use it didnt work

[bright sapphire]

Ok what will we get if we win weekly matches

[cyan citrus]

Then you will need to submit a report of the issue in #old in compliance with channel's pinned instructions or contact customer service in-game.

[cyan citrus]

The details about the prizes can be found in #matches pinned message, @bright sapphire.

[winter fiber]

Why PUBGm focus more on North american content creators than the Asian? I have not seen any asian creators in discord role.

[night cloak]

I press repair, i log to my account and i have the same problem

Didn't repair

[cyan citrus]

It is entirely up to community team, @winter fiber. Not something we can help with.

[cyan citrus]

As you have already submitted a report, you may need to wait until a fix has been deployed. Also, you can contact customer service in-game for further assistance.

[night cloak]

Ok

[sick shale]

You may refer to regional communities for official regional content creators.

[formal crest]

Hey guys
I’m getting the error “Unable to pay as your account may be at risk! (1138)” when trying to charge UC’s in my iphone

I’ve been told to wait 24 hrs but still the same

What could be the cause ?
Thank you

[storm flume]

Please contact the customer service for further assistance, @formal crest.

[placid briar]

hello, support, replied that I would write to the mail support myself, but the mail that is tied to the account is not mine and I wrote about this, but they answered me that they could not check my account or not (

[feral forge]

If your account has been compromised, please contact the in-game customer service for further assistance in this regard, @placid briar.

[placid briar]

I contacted, they told me that they could not make sure that this is my account, I sent them all the data

[feral forge]

If you are unable to accurately provide all the information that the customer service in-game have requested you or that it does not match with what they have, they will not be able to assist you further. You will have to cross-check again.

[placid briar]

I wrote again waiting for a response from support

[kind vault]

Hey guys, im trying to download the new beta for pubg, but every time i try it says that the app's integrity could not be verified. Is there any way to fix that? Thanks : )

[heavy galleon]

I want to change my region back to pakistan

[cyan citrus]

Please try to restart your device one time.

[cyan citrus]

You can change your region through in-game settings > Basic.

[heavy galleon]

But there’s no option for region change

I’m in europe and want to chabge my region back to pakistan because i want bhola record voice pack but there is no option for region change

[kind vault]

okay i will and let you know

I just restarted my device TWICE just to be sure that it wasn't me and it still has the same error. My friend trued to download it as well, and he had the same problem on his iPad, so I know it's not just me

[cyan citrus]

Can you please share a screenshot of the issue?

[broken verge]

I want to know this reward is for version updates or for patch updates

[night cloak]

hello I want to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

May I ask from where did you download the beta version?

[cyan citrus]

No information regarding that yet.

[kind vault]

From in-game through the invite

And the url

[heavy galleon]

Can you please tell me or solve my issue how can i change my region

[heavy galleon]

?

[night cloak]

Here how to fix

[broken verge]

@celest shadow can you help me

[cyan citrus]

Can you please mention your device model?

[kind vault]

iPhone Xr ios 14.4.2

[cyan citrus]

Try to follow my steps. Tap Settings > General > check if you have an option ''Profile and Management'' in your settings .

[kind vault]

I have, and the only files there are the ones i have downloaded before, and yes, I have deleted them to see if the issue would be fixed but it still didn't work.

[granite isle]

Hi
My pubg account get banned for 10 years can anyone help me ? And iam not using any hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite isle.

[cyan citrus]

Try to follow my steps. Go to ''Profile and Management'' > Under the "Enterprise App" heading, you see a profile for the developer> Tap the name of the developer profile under the Enterprise App heading to establish trust for the developer. You should find the beta the beta version there.

[sage arrow]

will metro royal be back in this new update or not

[kind vault]

yea i’m pretty sure as it’s in the beta :))

these are the ones i have i Profile and device management

[sage arrow]

that mode is crazy bro you dont know how much i like that mode 😂, hope will be back

[kind vault]

yea honestly carried it, had so many fun and raging moments, and soon hopefully we get to experience it again

[cyan citrus]

Please submit a report of the issue in #old along with channel's pinned instructions. As a last option, I think you will need to reset your device.

[kind vault]

Okay, thanks for you help anyways bro, much appreciate it 🙂

[cyan citrus]

My pleasure, @kind vault! Please do not hesitate to come back again, should you require any further assistance.

[tidal rampart]

cannot download the android test beta test server
error message uppon installation: "app not installed"
error occured ~6/8ths of the way to complete
using Samsung galaxy S7

[lucid wharf]

My beta code is saying it’s already been used and I can’t make an account with it on beta why is this? I had an account under guest with it but when the beta had constant crashing it got deleted and now I have no beta account and no code? Help?

[cyan citrus]

Please try to restart your device one time.

[tidal rampart]

allready had

[cyan citrus]

You will need to wait until a new beta has been released.

[cyan citrus]

Can you please share a screenshot of the error?

[lucid wharf]

This happens at random times in the day where no one can download it’s not just you everyone has this issue delete it then try again once every 3 hours

[tidal rampart]

i forgot to take a screenshot of the issue
i wipl try to redownload it and screenshot what happens

[lucid wharf]

How long does this usually take?

[tidal rampart]

ah
android version correct?

[lucid wharf]

Android and iOS have same issue

[tidal rampart]

ight
well thanks

[lucid wharf]

Anytime

[mellow pendant]

Hello is there any PUBG official member !!

[sudden quest]

after we transfer account to bgmi what happens when we try to login in global?

[ruby glen]

Hi good day i recieve 7 days Banned while im in Game, i sure i followed the rules and conduct of Pubg Mobile but my account Was Banned During Game, i click my account details about the banned but no reason For Banning please Help to get Back My Account Thank you so Much .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby glen.

[pallid briar]

If your account has been migrated to another version, you can no longer use it for the global English version of PUBG MOBILE.

[sudden quest]

so it will just create new account?

[pallid briar]

Please state your issue first.

[pallid briar]

It will tell you to use the version you have migrated to instead.

[sudden quest]

oh ok ty

[lucid wharf]

My pubgm beta code is saying it’s used even though I don’t have an account on beta is there anyways to fix this?

[pallid briar]

You can only use the beta code once. If it was used once before, you cannot use the same code again since it was already used. You may try later or wait for the next beta to generate a new code.

[lucid wharf]

It was used but on a guest account that got deleted when Re downloaded the beta

[pallid briar]

Unfortunately since you used the code already before deleting the beta app, you've already used your code. You will need to generate a new code so you have to wait for the next beta program. We are unable to assist you in this regard.

[pearl storm]

Hey pubg mobile, recently many players use nsfw pictures to gain popularity and more things. I recorded this video as a prove as it was send in recruitment channel where other people join your team by inviting them, kindly take action before it goes out of hand. Thank you!

His Id is 6934522458

[plucky orchid]

Hello pubg please help i want to change my region but i cant recieve my verification code on mobile number as show in video

[cyan citrus]

Please contact customer support in-game for further assistance, @plucky orchid.

[plucky orchid]

@cyan citrus please send me video link upload

[cyan citrus]

We don't have such links here, @plucky orchid.

[plucky orchid]

How i can change my region tell me

[cyan citrus]

You have already been answered above, @plucky orchid.

[plucky orchid]

I want to show here that i cant recieve my verification code on mobile number

[cyan citrus]

You have already been been warned multiple times to not make counterfeit comments, @night cloak.

[cyan citrus]

Please contact customer support in-game as advised.

[hybrid vapor]

https://streamable.com/auovpl how to change region in pubg mobile 😩

[storm flume]

Please contact the customer service for further assistance, @hybrid vapor.

[sonic wraith]

did not worked

[solar storm]

Reset ur phone it might work or try deleting cheer park and downloading it again

[sonic wraith]

i have tried all those methods

[heavy vortex]

Repair the game, it'll work. @sonic wraith

[sonic wraith]

Ok... I'll try that too@heavy vortex

didn't worked @heavy vortex

[night cloak]

The problem it's not fix

[unreal pewter]

Where’s the RP prime option?? Can’t see it.. 😰

[cyan citrus]

You may need to wait for a fix to be deployed.

[cyan citrus]

Please contact customer support in-game for further assistance.

[night cloak]

How much do i have to wait?

[cyan citrus]

We cannot predict a reasonable time span as we are not affiliated with game developers, @night cloak.

[night cloak]

Ok

[unreal pewter]

omk

[gusty pond]

Does anyone know this message means

[pallid briar]

For all the inconvenience due to the version update, you will be receiving compensation via the in-game mail.

[quartz tapir]

Hi

I want to remove my number on pubg who ?

My number phone

[pallid briar]

You can't unlink your number manually since it is not a feature yet. Please contact the customer service in-game for further assistance.

[quartz tapir]

So i can use another one ?

[pallid briar]

You can't change it manually either as of now since it is not a feature yet.

[quartz tapir]

There is someone who broky my account and threatened me to contempt it

I spent thousands of dollars on my account

[pallid briar]

I suggest you recover your compromised login methods if there are any, change your password, do not use the same password for multiple accounts, and enable 2FA for better account safety. Please use the Log out of all devices option in-game after you have done all of that. Also, contact the customer service in-game to unlink any unauthorized login methods.

[ivory pasture]

How do I apply for PubgmVIP?

[quartz tapir]

The account is linked to the phone number of a stranger and he is now threatening me to close it and I want to change the phone number and I wrote to the support of the game and there is nothing to help me

[shadow vector]

Hello guys,, I can't change my country, please help me

[pallid briar]

You can do that from the community section of #735483472432594994 by clicking on the blue text.

[pallid briar]

Could you please provide a screenshot of your basic settings?

[quartz tapir]

Help plz

[quartz tapir]

Help

This is my id: 5180802241

[night cloak]

Why cant I collect the PUBG 2021 team up rewards

[pallid briar]

Please contact the customer service in-game for further assistance.

[pallid briar]

Please contact the customer service in-game. We are unable to assist you with account related issues.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[lyric flint]

Hi guys who have iOS?

who plays in the subway with ios? who ran into a problem when you played a little beta - logged out and can't log back in?

[pallid briar]

Please try doing a routine repair. If the issue still persists, then submit a report of the issue in #old in compliance with channel's pinned instructions.

[ivory pasture]

thanks @pallid briar

[lyric flint]

this is because trust in the certificate will disappear, when you click to check again, nothing happens 😦

Who know how fix this?

[lucid wharf]

I can’t read Russian but you can fix this by trusting it or redownloading the beta by going into safari but DO NOT DELETE THE BETA it will delete your account if you do simply download pubgm beta over it

[lyric flint]

Bro, I redownoload , game beta

But certificate not work

And I can’t start game

[night cloak]

But u can’t use invitation code again

[lyric flint]

No

This real problem I don’t know why this??

[sonic wraith]

@lyric flint Restart your device... if it doesn't help then reinstall your game

[tidal rampart]

is the android beta test derver working yet

[sick shale]

@rare osprey We are not responsible of this. Please avoid sharing such screenshots and do not mention the moderator role unless for emergencies related to this Discord server.

[night cloak]

Yea ik

The only way to fix is reinstalled it but after u reinstall it the codes doesn’t work again

Reinstall and do wat I did in the video

[sullen sorrel]

@abstract sequoia

[cedar bluff]

hi

[vague flame]

I cannot collect this outfit from event and I’m so close by the way is it permenant

[sonic wraith]

Please use #pubg-mobile or #chat for Conversation,@cedar bluff

[glass beacon]

My PUBG beta keeps crashing when I launch it do I have to delete it an lose my code so I can’t play the beta anymore ..

[hidden wigeon]

I need to change my account email

[feral forge]

Does the e-mail address belong to you, @hidden wigeon?

[hidden wigeon]

Yes

[feral forge]

If you are on iOS, unfortunately, yes. You will have to wait for the next beta program.

[hidden wigeon]

I should link it to my seccond face book account

Android

Android

[feral forge]

That message was not for you. Could you please further elaborate your issue?

[glass beacon]

Or so I can’t delete the app an reuse the code it’s just gone now but I just used it the beta 25 minutes ago an then it did this

[hidden wigeon]

My email may be deleted for another 24 hours

[feral forge]

You can only use this code once in every beta program.

[hidden wigeon]

Witch code?

[glass beacon]

Okay I guess so iOS breaks the verify now an can’t play it okay

[hidden wigeon]

(My phone is android)

ARE YOU TALKING WITH ME?

[feral forge]

You mean you have deleted your e-mail and it will be deleted in 24 hours and you have no access to it?

No, those messages were not meant for you, @hidden wigeon.

[hidden wigeon]

May be deleted

I chose my age wrong

[feral forge]

Unlinking e-mail/phone number is not a feature yet, you cannot unlink it manually at the moment, @hidden wigeon.

[hidden wigeon]

So you mean my account will be gone?

😩

[feral forge]

Other than the e-mail address, do you have another login method linked to your game account?

[hidden wigeon]

Facebook

[feral forge]

Then you can use the Facebook link to login to your account instead.

[hidden wigeon]

No

My facebook account is on that email will be deleted for another 24 hours

[feral forge]

Can you still access to your game account via any of your linked login methods now?

[hidden wigeon]

Yes

[feral forge]

You can link up to two social media to your game account, so for now you should link another social media to your game account instead.

And for Facebook, you should contact the Facebook support for further assistance in this regard, as only they can assist you matters related to your Facebook.

[hidden wigeon]

What button should i press?

[hard current]

sir please help me i want to change my region

[storm flume]

Please contact the customer service for further assistance, @hard current.

[feral forge]

Does the Google Play Games link belongs to you?

[hidden wigeon]

Yes

[feral forge]

And you want to unlink it?

[hard current]

sir please help me i want to change my region

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @hard current. You may refer to subpoint 5.4 in #faq for further instructions.

[hidden wigeon]

I want to bring my Pubg account to that one of my Facebook accounts

[hard current]

sir please help me i want to change my region

[feral forge]

Since you mentioned that your Facebook may get deleted soon, I suggest that you should not unlink other login methods as for now, until the issue has been fixed.

[hidden wigeon]

You should go to the end of the basik list and pres change

[feral forge]

You have already been responded, please refer to my above message.

Please contact the in-game customer service for further assistance in this regard, as we are unable to assist players with account related issues here, @hard current.

[valid steppe]

How come the android beta isn't working

[glass beacon]

An the iOS beta isn’t working either lol

[vague flame]

Do you know why this is happening alot of people are experiencing this issue

[feral forge]

Feel free to submit a report regarding the issue in #old, you may also contact the in-game customer service to report such bugs.

[valid steppe]

??

[glass beacon]

Yea it was 2 hours ago now it isn’t working

[valid steppe]

I tried 7 hrs ago and it still isn't working

[night cloak]

I cant collect the 2021 team up rewards

[ionic dove]

When metro Royal coming ?

[feral forge]

Feel free to submit a report regarding the issue in #old, you may also contact the in-game customer service to report such bugs.

[feral forge]

No information in this regard. You may keep an eye out on #news.

[lucid wharf]

In 1.6 sep 16

[half storm]

Hello, I contacted technical support and they said wait 30 days or less for a response. The hacker banned my account for 3 days, and tomorrow the account will be unlocked, and it is likely that it will be banned in a week or 10 years. When they get banned and they contact me, can they unlock the ban?

I don't know what to do when the account opens tomorrow

The hacker linked the account to an internal email, what should I do?

[feral forge]

Unfortunately, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[feral forge]

This is a matter that only the in-game customer service can assist you.

[half storm]

Well, I understand your words, but what do I do if the hacker is in my account and I made payments to the account And I bought everything
and I did not do anything? The account is now working and tomorrow I can log in, but it is possible that he will ban the account !! @feral forge

I provided all the details and evidence but I don't know what else to do

I have to wait, but what will happen if tomorrow the person opens the account and ban my account?

[night cloak]

@bold siren quick question, does playing a classic match ever give rp points? i don’t mean like doing missions etc, i mean like just going into a match and coming out, after i reach tier 50

[feral forge]

No, @night cloak.

[sonic wraith]

@feral forge I can't use Emotes in Cheerpark.

[night cloak]

thanks, i knew but someone is arguing and i just wanted to show, thanks again 😩

[feral forge]

You may refer to my above response, it is players own responsibility to secure their login methods and account after all.

[feral forge]

Feel free to submit a report regarding the issue in #old, along with a screen recording and follow the channel’s pinned instructions.

[sonic wraith]

oki

[cedar drum]

What can I do to fix this

[fossil bridge]

How do i fix this problem where when im pressing the movement joystick and fire button at the same time the movement button stops moving while i ain't letting my finger out of the phone

[frozen badge]

Hello, is there a discord for beta testers? iOS beta tester here

[half storm]

I respect the laws and love PUBG. But I want someone from management or knows who can help me

this is the law. We do not break the law. I just want to protect my account. I

The hacker was able to log in, change the account information, and link the account to an internal email

I have Google Play now

The hacker ban my account for 3 days and I didn't do anything!

Tomorrow the account will open and my account may be banned for 3 days, a week or 10 years

I don't know what to do, please help me

I ask you to help me temporarily suspend the account to confirm the data I sent you and to return my account

I know, perhaps from my ignorance, that I did not link the account to an internal email and secure it, but I do not know how all this happened!
@feral forge

[feral forge]

You may have to reinstall the application.

Please know that this is a matter that only the in-game customer service can assist you, @half storm. We volunteers here providing community support for PUBG MOBILE are unable to assist you with any account related issues.

[cedar drum]

If I reinstall the app I won’t be able to use the code for the beta again

[feral forge]

Have you tried to resize the layout buttons, @fossil bridge?

[fossil bridge]

Jup still the same issue

[feral forge]

This is not something that we can assist you unfortunately, @cedar drum.

[feral forge]

Feel free to submit a report regarding the issue in #old with a detailed description along with a screen recording and follow the channel’s pinned instructions when you report a bug.

[exotic grotto]

For the "on a mission" achievement, can you complete it in any tier and in solo dous or squads of your choice?

[night cloak]

Sir I want to change my country region. Please change my country region.

[storm flume]

Please contact the customer service for further assistance, @exotic grotto.

[feral forge]

There is no requirements.

[sullen sorrel]

Great to see the bugs that were in metro before they removed it are still there when they bring it back in beta 🤣

Do these devs ever fix bugs or just add more new content

[feral forge]

Since it is a beta version, expect it to be unstable and bugs to exist, it will get fixed soon, @sullen sorrel.

[night cloak]

Sir please change my country region

[storm flume]

Please do not use languages other than English, @obsidian tinsel and @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[topaz harbor]

i opened 1 classic crate and got silver fragment, i think my account is broken

[sullen sorrel]

Well they haven't fixed anything thats the thing

They don't fix any bugs ever

[onyx lagoon]

Hello @feral forge when it s add next update on PUBG ?

[feral forge]

It all depends on your luck.

[storm flume]

We currently do not have a specific release date for the upcoming update, @onyx lagoon. Once we do, we will publish further information in #news.

[obsidian tinsel]

luck or backend coding ??

[feral forge]

Crates opening are all random and depends on players own luck, @obsidian tinsel.

[night cloak]

Sir please change my country region in game

[obsidian tinsel]

That's why I think Pubg Partners get thing like X suits in 2 to 3 try.

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @night cloak.

[night cloak]

when 1.6 Update will be release?

[feral forge]

It does not matter with the title, it is totally depends on your luck.

[night cloak]

Hey, how do i get the PCOB client?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[feral forge]

Regarding tournaments?

[night cloak]

Please help me

[night cloak]

Yes. and the esports operator , doesn't respond to the email. (THE GUY IS FROM THAILAND) , i tried to WA him too.

:/

I want to change my country region please help me

[feral forge]

You can apply here if you want support with your tournaments, @night cloak:

#questions message

You have already been responded, @night cloak. Please refrain from repeating as we are unable to assist you here in this regard.

[night cloak]

i did it from there only

and i got the email

from the operator

but he doesnt respond

[feral forge]

You should be patient for a response from them, @night cloak.

[night cloak]

3 months , and no reply i tried to whatsapp him but still no response

[night cloak]

How to contact with game customer service please help me

[feral forge]

You may refer to subpoint 5.4 for further instructions.

[night cloak]

go to settings and find the button near logout which says help center

[shell basin]

Need help. Ever since the Ignition event update my pubg has been giving me an error message when I log in and when I get into the lobby I can't download my resources. My maps, modes, skins, etc are just deleted and it won't let me download them back it just gives me a nan%

[night cloak]

nadia can i tag error for this? issue

[feral forge]

You may try to fill in the application once again, @night cloak.

[feral forge]

Where do you reside?

[night cloak]

okay.

[shell basin]

@feral forge North America

[night cloak]

@feral forge

CAN I HAVE THE LINK FOR PARTER PROGRAM (GLOBAL)

[feral forge]

You may refer to the community section in #735483472432594994, @night cloak.

[feral forge]

Could you please try to set up a DNS, refer to subpoint 4.3 in #faq, and perform a routine repair from the login menu of the game?

[shell basin]

@feral forge I've tried the routine repair before but let me try again see if by some miracle it works

@feral forge Nope didn't work

[night cloak]

wheres metro in beta

[feral forge]

It is an issue with your internet or DNS, if you have already tried to set up the DNS but it did not help, you should also try with a different internet connection or contact your Internet service provider for further assistance in this regard, @shell basin.

[night cloak]

its gone

[shell basin]

@feral forge alr thanks

@feral forge its just wierd since this started the day after .issuing ignition released

[feral forge]

The developers have plan to further optimize the gameplay of Metro Royale on August 31, so we they will temporarily take Metro Royale offline, @night cloak.

[night cloak]

when will it come back

[peak crypt]

Hey, i was wondering if there is a way we can use boosted loot in the rooms, @feral forge

[feral forge]

No information in this regard.

[feral forge]

Room card settings?

[peak crypt]

Yeah, i couldn't find an option to boost the loot.

[feral forge]

Such settings are only available in the Advanced Room Cards, but some maps you can't configure the loot, Livik for example.

[peak crypt]

Much appreciated, have a good day ahead.

[grim nexus]

Need m4 fool back please

[night cloak]

How do i unlink my game centre for my new account to use?

[pallid briar]

Feel free to provide your feedback in #old.

[pallid briar]

Since your game center is already connected to another account, you need to unlink it from that account first. Note that if you don't have anything else connected to that account, you will lose access if you unlink your last login method.

[mint inlet]

Hello

How can i change my pubg reign

[pallid briar]

Hey! please state your issue.

[mellow thicket]

Really having a issue with the voice banning system. Yes all chat can get pretty aggressive at times, but I thought this was a 17+ game. You always have the option to turn all chat off. I have been banned now more than a few times now. The first few times by teammates pressing the button just to see what happens and another time for asking someone named dorito if they had the cool ranch flavor. No cursing no abusive harassment. I rather enjoyed talking in all chat and it was my goal to make others in all chat laugh, 98% of the time I did. Now I’m afraid to even listen to it due to being banned while not even active in all chat just had it on.

[median nimbus]

My Account Was Banned Why I. Am not using any hacks and not team up why banned @lime juniper @bold siren

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median nimbus.

[potent badger]

Pls keep up

Cause i am

[pallid briar]

No off-topic conversations here please, @potent badger.

[night cloak]

huh???

[potent badger]

Ok

Fair

[mint inlet]

My reign no change how to change plzz help

[pallid briar]

You can change your region from the basic settings in-game.

[true kernel]

Guys, I am missing PUBG! PUBG is banned in my country! How do I play PUBG in this situation! :(

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @true kernel.

[mint inlet]

If i change come error

[pallid briar]

Could please provide a screenshot of the issue?

[mint inlet]

Otp is not coming

[pallid briar]

Where are you currently residing?

[mint inlet]

Pakistan

[peak crypt]

You can not switch regions for another 25 days because you switched to KRJP Recently.

[pallid briar]

Please contact the customer service in-game for further assistance. We are unable to help you in this regard.

[mint inlet]

How to contact with customers service

Plzzz change my reigin

[peak crypt]

The ingame feature.

[mint inlet]

I can give character id

[pallid briar]

Please refer to subpoint 5.4 in #faq for further assistance.

[pine beacon]

Anyone know why we are getting voice banned without being on all chat and with teammates that don't report? Can we get rid of this stupid voice reporting that is super bugged out?

[craggy tiger]

Hi sir plzz i want my change rigion in back pakistan

[pallid briar]

You can change your region from the basic settings in-game.

[craggy tiger]

@pallid briar sir but no recieve verification code

[pallid briar]

Please contact the customer service in-game for further assistance. Otherwise, try again later.

[mint inlet]

I talk with customers service but he is not helping

[pallid briar]

You may try again later, @mint inlet. Feel free to report the issue in #old following all the instructions that are pinned to that channel.

[craggy tiger]

Sir i want change my rigion back to pakistan but no receve veryficiation code plzz help me

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[tardy merlin]

why i can't collect this??
i want this outfit 😭

[feral forge]

Feel free to submit a report regarding the issue in #old, you may also contact the in-game customer service to report such bugs.

[tardy merlin]

slowmode 5 hour🙂

[feral forge]

You may edit your previous message.

[night cloak]

yo I just downloaded beta and the login queue is huge so my question is:
everytime I have to play I need to pass the login queue again???

[tardy merlin]

I can't 🙂😢

[feral forge]

You should be able to, long press on your message and you will see an option to edit it.

[feral forge]

Yes.

[night cloak]

....

[bright gate]

Hello @hardy sigils

[feral forge]

Hello, how can we help you, @bright gate?

[bright gate]

Actually my friend’s account got hacked by someone and he has changed password and everything is there any solution or way to get it back

@feral forge …..!

[feral forge]

Does your friend still has access to his PUBG MOBILE account via his login methods?

[bright gate]

Unfortunately No.!

[feral forge]

If your friend does not have access to his PUBG MOBILE account with his login methods, the in-game customer service unfortunately will not be able to assist him in any way, @bright gate.

[bright gate]

The hacker unlinked both gmail and FB

[tacit fjord]

Hi guys. Please help me with my problem. I have an account in Pubg Mobile which is connected to Twitter. One week ago it was banned but today it was unlocked and I tried to log in my account. The login was successful but I didn’t see my character. I saw the window where they suggest me to create a new character. How can I get access to my account???

[storm flume]

Please contact the customer service for further assistance, @oblique quail.

[hearty sedge]

Hello team
Unfortunately i lost my facebook account that linked for my pubg mobile, and more than 10 days i cannot recover my facebook account, because of that i cannot login to my pubg mobile account, i want to recover it, i have all the information to recover my account .
How i can please recover it. And which information u want to proof my account owner.
ID: 5274761019

[open panther]

Please help me my account to email remove plzz

[umbral bay]

I wants to change my linked email is that Possible if i Provide correct details to PUBG Mobile Customer Support?

[fathom hatch]

My id is banned I am not use hacks my I'd is hacked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom hatch.

[solemn kestrel]

Sir plz help i want to change my region

[storm flume]

Please do not use languages other than English, @misty otter. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

If you do not have access to your PUBG MOBILE account, the in-game customer service will not be able to assist you, @hearty sedge.

[solemn kestrel]

Sir plz help me i want to change my region in pubg mobile

[misty otter]

In this new update, will you bring vulkan API option? @storm flume

[feral forge]

Unlinking e-mail/phone number is not a feature yet, you cannot unlinking it manually at the moment, @open panther and @umbral bay.

Please contact the in-game customer service for further assistance in this regard, @solemn kestrel.

[open panther]

i have also contact but not response

[solemn kestrel]

Nadia plz help me change region

[feral forge]

No information in this regard, @misty otter.

[pastel jackal]

Hi

[feral forge]

You have been answered above, please contact the in-game customer service for further assistance in this regard, @solemn kestrel.

[pastel jackal]

51559185415 +18 photo
Can you remove ?

[tacit fjord]

Hi guys. Please help me with my problem. I have an account in Pubg Mobile which is connected to Twitter. One week ago it was banned but today it was unlocked and I tried to log in my account. The login was successful but I didn’t see my character. I saw the window where they suggest me to create a new character. How can I get access to my account???

[willow galleon]

Please help me i have 2 week ranked in long shot in tunisia but i was unranked in this week why please help eme

[sacred yarrow]

How to unlink my phone number? Can someone help me @ocean walrus

[frozen badge]

iOS beta user, wondering if trying to remove and reinstall will mess up my login when the certificate is renewed

[mild river]

How i can change my regoin

@feral forge how can i change my regoin mistakenly i change to libya f

[steel pawn]

when did update come

[heavy vortex]

What update?

@mild river Can you share a screen shot of your basic settings?

[steel pawn]

1.6 update relese date?

[heavy vortex]

Keep an eye on #news for that.

[mild river]

@misty otter @heavy vortex

[heavy vortex]

You will have to wait for the cool down period to end to change region.

[mild river]

@heavy vortex but the event of pakistani region is ended

[heavy vortex]

Waiting for the cooldown to end is the only way 🤷‍♀️

You should be careful from next time.

[opaque ibex]

Need real PUBG Mobile team....... Give me link i have problem 😡

[feral forge]

The account does not have a profile picture, @pastel jackal.

What does it concern, @opaque ibex?

[night cloak]

Hi i got a problem with the new event (2021 team up) i have 445 points and i collect the mission to finish the event and doesn't work

@lime juniper can you help me?

[hard current]

sir please hlep me i want to change my region

[willow galleon]

Hello before two weeks ago, I was ranked with a long-shot in the state of Tunisia, but after a week I was removed from the classification, and every day I find myself classified, after a while I am removed from the classification. I hope for a solution

[hard current]

sir please hlep me i want to change my region

[storm flume]

Please contact the customer service for further assistance, @hard current.

[reef belfry]

Worst support on the planet.

[night cloak]

Sadly yes...

Nobody cares

I have same problem

And nobody cares

[hard tundra]

Hello?

[night cloak]

I can't link my Mobile number it is saying too many actions taken too quickly!please try again later

what to do now?

@lime juniper

[manic folio]

I want to change region to Pakistan

I want to my region

[night cloak]

@ocean walrus @celest shadow

[night cloak]

<@&639889499718942720>

[storm flume]

Please do not use languages other than English, @hard current. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @shell kiln. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

The developers have plan to further optimize the gameplay of Metro Royale, so we they have temporarily take Metro Royale offline, @reef belfry. For feedback related to the game, please use the #old channel instead.

[shell kiln]

Please help me I want to change my region

[feral forge]

Please give it some time and try again later, @night cloak.

You may contact the in-game customer service for further assistance in this regard, @shell kiln and @manic folio. Refer to subpoint 5.4 in #faq for further instructions.

[night cloak]

how much?

[shell kiln]

Pleast change my server

[feral forge]

Feel free to submit a report regarding the issue in #old, you may also contact the in-game customer service to report such bugs, @night cloak and @night cloak.

[night cloak]

Please help me I want to change my region

[feral forge]

Hello, how can we help you, @hard tundra?

[night cloak]

I report on #old and nobody respond me

[feral forge]

Please contact the in-game customer service for further assistance in this regard, we are unable to assist players with account related issues here on Discord, @night cloak and @shell kiln.

[night cloak]

@feral forge i tried at last night and in the morning but it is giving me same issue

[feral forge]

The community team will go through all the messages in the channel, but you are not necessarily get a response from the channel.

[feral forge]

Where do you reside?

[night cloak]

Pakistan

[shell kiln]

Please help me I want to change my region

[feral forge]

Please try again some time later, @night cloak. And if the issue persists, you may contact the in-game customer service for further assistance in this regard, and as well as report the issue in #old along with the channel’s pinned instructions.

[night cloak]

I contact on game customer service but he cannot help me

[feral forge]

You have already been responded, please refrain from repeating your question, @shell kiln.

[night cloak]

The customer service bug

@feral forge

[night cloak]

ok can i remove 3rd link from account?

[feral forge]

This is not a matter that we can assist you here, too. We volunteers here providing community support for PUBG MOBILE are not affiliated with the in-game customer service.

Please try to restart your game or give it some time to load, @night cloak.

[feral forge]

Unlinking e-mail/phone number is not a feature yet, you cannot unlink it manually at the moment.

[night cloak]

ok

Give it some time to load and the event ends in a few days, really?

[small berry]

Hey hello i want to report a hacking channel of pubg mobile ios version in telgram channel…they also sell pubg mobile global accounts …can i submit the links and proofs here ?

[celest shadow]

You can report Telegram groups to http://cheat-collect.pubgm.cc.

[night cloak]

hey can i have the CI and the logo assets ? for PUBGM Global

similar to this

[onyx cairn]

Check this message, @night cloak.

[night cloak]

Okay

@onyx cairn if theres no response from tencent means the tournament got rejected?

Any one can help me I want to change my country region

[night cloak]

Please contact PUBGM In-Game Support system, to resolve your issue

[onyx cairn]

You need to wait for a reply, this is nothing we can assist you.

[night cloak]

okay

[sonic pond]

hello Dears , i need to talk with one of the moderators urgent please

[night cloak]

Please state your issues , the moderation team will be with you shortly

@sonic pond 😩 😋

[sonic pond]

my issue that someone hacked my PC and got my passwords , he hacked my twitter account and i have restored all accounts , somehow he was able to login to my pubg account and link it to his Google play account , although i can access the game by Facebook , Twitter and internal email , but i cannot unlink his google play account due to the short period of link process , have been contacting in-game support for 4 days without any response !

[pallid briar]

Unfortunately, the social media account has to be linked for at least 21 days before you can unlink it, @sonic pond. Please contact the customer service in-game to unlink any unauthorized social media account. If the compromised login method is still connected, the unauthorized person might be available to access your account. I suggest you recover your compromised login methods, change your password, do not use the same password for multiple accounts, and enable 2FA for better account safety. Please use the Log out of all devices option in-game after you have done all of that.

[rain dome]

Bro

India globle giveme

Globle help me

[pallid briar]

Please state your issue, @rain dome.

[sonic pond]

i did all of these steps , enabled 2FA , changed passwords , but he is alreadu logged in with his Google play to my account and change the in-game server from Europe to Asia , i dont have a clue how he managed to add 3rd social account link to my account
the in-game service support havent rteplied with anything until now since 3 days

[heady abyss]

helo i want help
my friend mobile mobile account is linked with Facebook account but Facebook account was hacked deleted now my friend pubg mobile account is not linked with any thing ...so how he recover his account of pubgm

[rain dome]

Nro

Bro

[celest shadow]

Please contact the customer service in-game for further assistance with this, and the customer service of your social media account in question.

[night cloak]

please state your issue , @rain dome

@celest shadow i can help people over here right?

[heady abyss]

i did but customer service te didn't help me

[celest shadow]

Of course, please refer to the support guidelines sent to you privately for further information.

[night cloak]

Thank you.

[pallid briar]

Next time please remember to use the Log out of all devices option.

[celest shadow]

You will have to recover the Facebook account first. You can contact their customer service at https://www.facebook.com/help.

[sturdy saffron]

Hi, accidentally replenished the balance, for the wrong amount, what to do?

[celest shadow]

Can you please elaborate your issue and include a screenshot?

[sturdy saffron]

Yep, one sec