#questions
1 messages · Page 1419 of 1
I wait email , but i am sure my team qualified !
I have contacted with in game service and it was not helpful at all.
I can't even get otp.
Unfortunately, we are unable to assist you here in this regard, @fierce knoll.
You may forward your concern to the PUBG MOBILE Pakistan Discord server. They will be able to provide further assistance, @fierce knoll.
I have contacted them.
Have patience and wait for their reply. 🤷♀️
Hi
Today is the same, crew still "locked" and the rewards have been received
Please refer to the private message from @polar marsh for further information, @radiant scroll.
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @paper pumice. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.
Hello everyone, I had a problem, I was banned, there are no cheats on my account, I just played and it crashed out, I have no idea what the ban came for.
Please refer to the private message from @polar marsh for further information, @glass hull.
Hello everyone, I had a problem, I was banned, there are no cheats on my account, I just played and it crashed out, I have no idea what the ban came for. i had uc and it was my old account PUBG MOBILE please help me with my account
Where do you reside?
Please lift the ban on my account, I did not violate any mistake, and you can confirm that you brought me by mistake 1 year ago
id5231526376
urban history---2020-10-31-08.40.48
the level-77
@polar marsh@lime juniper
I want to change me country to Pakistan which is currently is Germany. But
when i enter my Pakistan mobile number i didn't get the OTP on my mobile
number. Please help me to get out this issue.
You can join the PUBG MOBILE Pakistan Discord server for further assistance with this, @shy rapids. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Head over to #735483472432594994, scroll to subpoint 3.1 and select regional communities (blue text), @shy rapids:
How did the unauthorized person gain access to your PUBG MOBILE account?
Last time I clicked the link that the google asked me to click
What was it for?
Some free give
<@&481161015728406538>
You can only leave your crew when the All-Talent Championship has ended.
Those are most likely scams or phishing websites to steal your account credentials. Please remember that you should never share your e-mail and/or password to any third-party websites.
This is the link I click
There is something new in events called august perk , it shows a silver plated m4 skin that i have always searched for, how can I get it? @celest shadow
Please identify and secure the social media account that has been compromised, @grave nexus. You may contact the customer service in-game for further assistance with this.
So I was trading with a guy on Instagram and I gave him verification code access trough email and I had everything linked already but he somehow linked google play games anyway I can recover my account? @celest shadow
I have Twitter and Facebook and email he only has google play
You need to participate the All-Talent Championship in order to obtain or redeem the rewards.
That is the issue , i dont see the skin in redeem section ...
We would like to remind you that buying, selling or trading of game accounts is a direct violation of PUBG MOBILE's terms of service and is a punishable offense. Should you require further assistance, please contact the customer service in-game.
Thank you 🐥
I'm trying to enter pubg but error code 154140716 appears
If it is not in the redemption store, it might be obtainable through other means.
How can I fix
Can you please provide us with a screenshot?
Of course
Would you mind asking someone to confirm the details of the skin and how to get it because i dont want to miss it😶
I will try. Will mention you if I have additional information.
I appreciate it
I do contact the customer services in game but it said need 60 days but it always 2week it still didn’t unlike the gmail was linked by someone else
Can you please try using a different Internet connection to log into the game?
It will take up to 60 days for the customer service to process your request. Please be patient as they receive a large number of requests daily.
I tried vpn but I couldn't enter again, error code appeared
Anyone here can help me?
How can we help you?
I need to change my region. Some of my friends told me to send message in pubgm discord server.
You may change your region from your Basic Settings in-game.
Yes i tried. But it isnt working. Verification code is not coming. Tried many times.
May i ask where you do you live?
I live in Bangladesh. but my current region is israel. I need to change it into Bangladesh.
Can I send you a private ID because the person who a few months ago was putting pictures on my account two days ago put the same pictures he posted for me
Please join the PUBG MOBILE Bangladesh Discord for further assistance in this regard. You may refer to the regional communities under subpoint 3.1 in #735483472432594994.
Where are you from?
Sure.
Thank you
You forgot livik is still in beta?
<@&481161015728406538>
Please refer to the private message from @polar marsh for further information, @delicate furnace.
Yes. This account has already been reported. Please be patient.
Hello, I recently heard that on the iPhone 11 pro max does not reproduce 60 FPS at an "extreme" frame rate, but 70 FPS, so, I wanted to ask, is this also the case on the iPhone SE (2020)? 70 FPS? After all, they have the same processors, right? Thanks.
@celest shadow
The extreme frame rate option only allows up to 60 FPS.
That is, the excuses about 70 FPS in 11 Pro Max are a myth?
Most likely. When you have the extreme frame rate option selected, it does not go beyond 60 FPS.
My account in the game has been banned without warning and without cause
and I have not violated the terms and conditions of the game and I hope
that my account will be returned and removed from it. please un banned my
account i didnt break ur rules
banned at 09-08-2021 I did not play . my id is 5611755077
name THIS๛IS『ME』
Please refer to the private message from @polar marsh for further information, @twilit pine.
Hello sir I live in Pakistan but my server is usa so plz can you change it
You can join the PUBG MOBILE Pakistan Discord server for further assistance with this. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Plz I want to change my region back to pakistan
i want to contact Pubg mobile Lite costumer support But in game costumer service they did not talk and automatically close conversation.My account banned and i want to contact them Please help me
Please refer to the private message from @polar marsh for further information, @night cloak.
Plz help me
Piston sir I do not understand plz just change my region back to Pakistan
Mine too the verification code is not coming
Yes the same problem
I’m from Nepal
If it's coming this doesn't help piston
I have joined then what do I do
Plz guide me
I want to change my region fast plz
You can send your inquiry in the PUBG MOBILE Pakistan Discord server.
Is any way to remove email from pubg?
You cannot unlink your e-mail address at the moment.
Please be patient for their response.
In future you think will be possible?
They are just giving me link to come here
It may be possible in the future. Feel free to suggest it in #old.
We are unable to assist you with this matter here.
Hello
I changing my region.
But I cannot receive my verification code.
Some help me plz
What new in 182 MB update
Hello
I changing my region.
But I cannot receive my verification code.
Me too
Where do you live?
How can we help you?
Hello
I changing my region.
But I cannot receive my verification code.
Pakistan sister
You can join the PUBG MOBILE Pakistan Discord server for further assistance with this. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
There's a event called group purchase perk! I made a group to invite my 3 friends, One got added but one of my friend mistakenly made her own group instead of joining mine? Can she join my group back with the same UC? @mortal apex
Please sent me link sister
Which social media account did you link first with your game account, when you created one, @night cloak?
In your DMs.
Then try responding to them that you do not have the exact date, and explain the issue briefly.
Anyone
Check your DMs. (Direct Messages).
Try telling them the date when you linked your game account with Twitter.
Sure! Should you have any issues regarding the game, feel free to state it here.
???
Unfortunately, not. Once the group has been created, your friend cannot leave and join another one, @honest slate.
I need some help
Even if we talk in customer service, they will not do anything?
My account was locked 2 years ago without any reason !!!
Please refer to the private message from @polar marsh for further information, @zenith flare.
How can we help you?
Can someone help me?
And if she couldn't add 3 people within the time of event, will she get royal pass or it will be wasted?
Is there any arabic supporter?
I think there's a spelling error in PUBG MOBILE Partner title, it's spelt as PUBG MOBIL Partner right now

See... I have links of some of Youtube channels who are promoting cheats of pubgm.. I report them through the form but it is marked as not cheating because they are a bit old
So when I report them in #copyright , the channel owners notice that and delete their offensive videos
Omg really?? Can you send screenshot
Upon successfully forming a group with 2 other players, the Royale Pass Upgrade Card and Perks Pack will be delivered within 2 hours via in-game mail.
If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.
Please join regional community through #735483472432594994 3.1.
Unfortunately we cannot help you any further. Feel free to send others in the same channel if you have any.
Is this a bug?
Feel free to provide your feedback in #old
lel ok
I dont understand u tbh
I was asking if the channel owner of this server (error 403) checks and replies to your messages
You can join MENA server from #735483472432594994 sub point 3.1 precisely if you require assistance in Arabic.
Please refer to the private message from @polar marsh for further information, @night cloak.
I already have an assistant Jessica to help me with this case. She asked me for more details . I sent her the exact registration date and first purchase record . But seems like she's not replying me , so do I have to wait again ?
The #copyright channel is managed only from the Community Team. You will get replies from them, no one else.
Yes, please be patient for a response from them.
Hello there. The account that we have been using for many years was stolen from facebook, then they connected twitter and closed facebook. Will all that effort be a waste? isn't there a solution to this? The bot in the game doesn't help anything. We sent an e-mail and they direct you to the game. Don't you know??
Other than Facebook, do you have another login method to your game account?
yes, mail
So what best way you can suggest me to report those channels and the offensive channel owners don't notice it?
Alright thanks
My pleasure!
The e-mail address is only meant for general inquires, For account related issues, please contact the in-game customer service for further assistance in this regard. You may follow the steps in this screenshot as reference on how to request a support agent to unlink the unauthorized person’s social media from your game account, @loud meteor:
You are free to report it in #copyright or via the form: https://bit.ly/3soBavK. These are the only ways.
Online PUBG MOBILE cheating content can be reported to the community team here.
Announcement (06.06.2021):
The Discord platform option has been removed. We focus on some of the most popular social media platforms where content is publicly available. Our goal is to make it harder for people to find cheating content by browsing the Internet. Con...
Why am I banned from a tournament?
Was your account ever suspended before, @rotund yew?
Yas 4 ban
Then, we are sorry to inform your that, accounts that have a history of cheating or other illegal activity that violates the game's ToS will be permanently suspended from participating in the All-Talent Championship. So it is not likely you can join a crew or participate in such event ever again, @rotund yew.
thank you brother
Hello guys
Hello! Please state your issue.
Can anyone tell me how can enter summer challenge giveaway of pubg mobile
I have an account linked to Facebook, but Facebook has been disabled and I can't retrieve it via email and currently I can't login to my account and it has 7 upgraded weapons and a level 5 crow suit, and also monthly subscriptions, what do you have?
Hello everyone, my account has been banned. Can someone help me, knowing that I did not add any files to the game?
Can you access the game through the email or any other social media account?
No, I can't, because the only link is to Facebook
Then you will need to contact customer support of Facebook to retrieve social media account in order to access the game.
hello dos any body know the solution of mogratted data ???
But the Facebook customer service asks for confirmation from the email that caused it to be disabled. Why is this problem not resolved with the game service and I have proof that this account belongs to me
and if pubg wil make any update ti fix this ?
datta account was migratted to another version
Unfortunately, you will need to secure atleast one login method in order to receive support from in-game customer service.
That is not a glitch to be fixed. Once your account data has been migrated to another version, you can't transfer the data again to global version.
My account was banned by hacker on july 30 but my tier was'nt reset
Not all account suspensions will result in a tier reset.
Well, when the link is unlinked through the support, do I lose my account, or can I get it back and link it again?
oh thank god
i thought it was glitch
yes i know that but my account was benn hacked and i have proof on that i have 3 social media linked i have acced to all of them and i cant log in
You will lose it if you do not have any other social media account linked to the game.
We do not provide assistance for such account related issues here on discord, please contact customer support of relevant version if you require any further assistance.
datta acount was migratted and i didnt di that the hacker dis i all purchase was made via apple stor on my visa i hav all the proof that the account belong to me
You can't transfer your data from another version to global version, please do not repeatedly ask about same question.
costumer servise dont have this option ??
Thank you for your explanation, but in this way, I lose in all cases, so this company does not preserve the rights even if you have proof of ownership of the device
the cant help ??
Unfortunately, no.
so all mony was gonne
Feel free to provide your feedback in #old.
No, you can download the relevant version and play
Hi, I have a suggestion
Please add ammo box to game
You can continue playing in the relevant version or create a new account in global version, please do not repeatedly ask questions related to accounts.
Please add your suggestions in #old.
Ok thanks
Grab yourself a visa...
You have already been answered, please refrain from repeating the same question again.
Please do not make inapplicable comments here, you can move to a discussion channel instead.
My aim randomly moves right and left, is there any way to fix it? It just started happening
For how long and how often have you been facing this issue?
It started happening around 30 minutes ago and happened in every match since then
Because your character doesn't like when you are losing, 1.4kd

@minor nest U r really funny 🙂
Please try to do a routine repair of the game and clear game cache. Restart your device and see if it will make any difference.
I'm not getting verification code ..it only received 9nce a day and when i enters ,it says invalid token . I want to change region
You leaked your phone number, you should delete it if i were you @kindred sleet
No worries i need solution.
Alright I'll try
Which login methods do you have connected?
Email is not working it says forgot and reset , each time i reset password it says invalid authentication.. forgot pass ? And so onn
Which region are you trying to change to?
Pakistan
I'm living in pak
Please join the PUBG MOBILE Pakistan regional Discord server for further assistance. You can join regional communities from subpoint 3.1 in #735483472432594994. If you are already there, please ask them and wait patiently for a response.
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @final gust. Remember to read through #faq before asking questions in the support channels.
Hi
Hello! How can we help you?
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @modest ivy.
Online PUBG MOBILE cheating content can be reported to the community team here.
Announcement (06.06.2021):
The Discord platform option has been removed. We focus on some of the most popular social media platforms where content is publicly available. Our goal is to make it harder for people to find cheating content by browsing the Internet. Con...
Okay thank you
is there anybody who knows why PUBG disabled the Normal Map for Emulator players?
No information regarding this. Please type .emulator in #481204134859505684 to get the emulator role and also to access #emulator-chat and #emulator-support. Maybe you can try asking there if you require any assistance.
I have reported to pakistan pubg support ,but issue is not solved yet.
Why it is not opening?
Please wait patiently .
Please be patient. They will reply back as soon as possible. Maybe send them a reminder.
Please report the issue in #old and meanwhile see if the staff from the regional server can help you out.
Please try to login the account through the third link and see if you will still face the same issue , otherwise you will need to wait until it is manually changed .
It is working. If you want me a direct link please send me direct message.
Unable to open through 3rd link
Then you will need wait .
Oh it worked now. Tnx
It says authentication failed each time i forgot pas and reset it its says again
No worries! If you require any assistance do let us know.
Each time i reset pass through verification code it doest work
Please do not keep closing the menus or there will be cool down of 24 hours .
Thank U , nothing for now .
Can you please share a screenshot of the issue ? While doing so , hide any personal information .
As I mentioned earlier , there will be cool down if you keep trying again and again . You may need to try at a later time .
hello can you help me?
Hello ! Please state your issue .
My account has been hacked, the man is constantly banning, he added an e-mail to the account.
Can you still access the game through any of the social media accounts linked to the game ? Also , please mention the social media account that has been compromised .
Yeah, I had access.But the player who hacks throws an automatic ban.
We do not provide assistance for account suspensions but we can help you to recover your compromised account . Please mention the social media account that has been compromised.
Next to my Facebook link, the hacker added his own email.
Is your Facebook currently compromised ?
No, I still have my facebook account.
When update release?
Our in-game support team responds within 5 days at the earliest and cannot recover the account.
We do not have any information regarding upcoming update . Please keep an eye on #news for future announcements .
We currently do not have a specific release date for the upcoming update, @rose eagle. Once we do, we will publish further information in #news.
Please reach out to customer support in-game to remove unauthorized email from the game . Please be advised that this process may take up to 60 days .
Is there a place where I can get answers faster?
Ok i need to know we should download the update from Apple store or inside game ?
Unfortunately , no .Your only option is in-game customer service .
The Turkish authorities are very busy.That's why they respond too late.
You can download the major updates only from Appstore .If you are referring to patch updates , you can download them from in-game when you open the game .
In pubg lite players downloaded from patch i mean inside game 80Mb!
Unfortunately, there is absolutely nothing we can do regarding account related issues here on discord. Your patience is highly appreciated in this regard .
We do not provide support for PUBG MOBILE Lite here .
Ok
Thank you so much for your answers to me.
Thank you so much for your understanding . Should you require help regarding something else , please do not hesitate to come back again .
Need help someone Scammed my friend account and he login through another link account how can i unlink his social media account please help
Please contact the customer service for further assistance, @long trellis.
Support???
Please contact customer service in-game for further assistance in this regard. We are unable to assist with such issues here
Last time my main account not get recover i talked with the support and they need my first payment date who remember first payment lmao
@sick shale
You can find them via your Google Play or App Store settings.
Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.
It is a must to provide the requested information by customer support, otherwise they won't be able to proceed with your request due to security reasons.
Steam support is better then your they recover my steam account just in 2hour
Last time i purchased uc from midasbuy website but uc not add in my account
Like 1month ago i purchased
You may follow up with the customer support. We are unable to provide further assistance.
And i talked to support they reply me only 1 answer please share more information wtf....
Yea i can understand
Thank you.
Please state your issue.
I am trying from 15 days, it sends code once a day and when i enter that code it says invalid token
Please submit a report of the issue in #old along with channel's pinned instructions and contact regional community as advised .
wich country bones challenge its avilable on
Hey teaming with random hacker ( may be ) multiple times can ban my account
currently none
Yes, teaming up with cheaters will result in an account suspension.
And bro how to find that player is hacking or not
Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID: الايدي 👉👉
ال
Please refer to the private message from @polar marsh for further information, @torpid crown.
I want to change my region from untied kingdom to Pakistan but I don't change plz help me
Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.
If the player acts suspiciously, or otherwise is able to defeat an enemy in a way a normal player could not, you should report the player and leave the match immediately.
I was playing in the Beta and now cannot get matches at all on any settings, curious if that's due to lack of other players, a possible limit to the number of matches, or something else. Thanks!
The beta program is currently closed which is why you might not get a match. Keep an eye on #news for the next beta release.
Need help how unlink twiter in one day? Twiter is hacked
Thank you!
Please refer to subpoint 2.5 in #faq for further assistance. The unlink request takes upto 7 days.
I want to change the region to Pakistan
Can you please provide a screenshot of your basic settings?
Help me
How I can change my region into Pakistan 😫
@odd maple @proper nebula @brazen lagoon
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You can also submit a report in #old in compliance with the channel's pinned instructions.
How I can change my region into Pakistan tired_face ?
Help bro how I can change ma region
Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.
Which region do you want to change to ?
Pakistan
Please refer to my above response and do not repeat the same question .
Is it ok for ios devices to buy UC from midasbuy website as the bonuses on that is more?
Actually I want to report someone
The guy I want to report is using config which includes bullet tracing, no recoil
Yes . Purchasing from Midasbuy is legal .
Ok
Please report cheaters through in-game report feature . If you have any video evidence , you can report them through this link :
https://bit.ly/3uDSJZv
You can purchase UC in-game or through https://www.pubgmobile.com/pay.
thanks Piston and Bunk
You are most welcome , @reef oyster.
Currently my region is UK I want to change into Pakistan But cannot receive Confirmation code
You can join the PUBG MOBILE Pakistan Discord server for further assistance with this. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Yes, it should, as long as your device has a 90hz or above screen refresh rate. However, it does depend if the game supports the 90 FPS option for your device.*
thnx:)
If the game currently does not support your device even if your device meets the requirements, you are free to provide your suggestions in #old so that it can be supported in future updates, @night cloak.
Excuse me can someone help me, someone hack my account and he bind his email and Google Play Games account in PUBG MOBILE can someone unbind that?
Do you still have access to the game through any of the social media account ?
Please contact customer support in-game to remove unauthorized access from your account .
I do, last week i already do that
The hacker try to unbind my real account but he cant cause i login everyday
Please be advised that this process may take up to 60 days . Your patience is highly appreciated in this regard .
Okay thanks
You're most welcome .
Im not receiving the reset password code for my mobile login could someone please help
is it official
Ive been trying for weeks now\
@nocturne pelican It is.
ty
Did you select the "Go" button?
uh ive selected the obtain button
Can you please provide a screenshot?
hold on
Why is the gameplay on 90fps smoother than 60fps
@sick shalei type it all correct in redeem and it says **Invalid redemption code or character ID.
**
Because of more frames are processing and displaying on your screen in one second .
I dont receive any code sadly
Code validity might have been expired.
mk do u know any?
Are you planning to reset the password of your linked e-mail address?
How can I have a constant 60fps my frame sometimes drops 59 than 60 than 59 again and again
linked mobile login
No
Phone number?
yes
The verification code should be sent to the mobile number used to link with your PUBG MOBILE account.
i dont see no code thou
thats the thing
which is the mobile im using atm
I want report for hack
The system could either be busy or the phone number entered does not match with the one you linked, @naive badger. If you are unable to log into your PUBG MOBILE account via this method, we recommend logging in via your social media account(s) instead.
How can we help you with this?
How can I have a constant 60fps my frame sometimes drops 54 than 60 than 52 again and again
Can you please mention your device ?
Samsung s9
well my account is hacked and the person who hacked my account probably made it so it unlinks my social login and they banned the acc for 7 days
Im pretty sure I put my mobile number so it should be the one im using
besides ive been trying for weeks and I still havent received no code ...
how long can the server be busy -_-
im frustrated mate
@celest shadow just i want admin work honestly and band that man from pmco used hack 🙂
Please try to do a routine repair of the game clear game cache . You can also use built-in device features to improve the performance .Try to go to settings > Digital webbeing and parental control > In focus mode select work time > select edit > add Game launcher and PUBG MOBILE > Click start . Now run the game through game launcher and have focus mode enabled . Also , go to settings > Software update > Download and install . Make sure you do not have any pending software or system updates .
Ok shall try
Please contact the customer service in-game for further assistance with this. You may refer to subpoint 5.4 in #faq for further instructions.
If you are currently unable to reset your password, we recommend trying the last password you remember for your linked phone number.
Sir i want to change my region to pakistan again
@onyx dagger sure but if you they are do your works and band cheaters thanks for help
You may join the PUBG MOBILE Pakistan Discord server for further assistance in this regard. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
theres no option for my issue tho
this is pathetic honestly
Sir how can i find link of pakistani server of PUBGM
Head over to #735483472432594994, scroll to subpoint 3.1 and select regional communities.
Please do not use languages other than English, @warm kraken. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
I need to know how to fix thid problem :Its like everytime i join classic match pubgm closes and i have to join pubgm again
For account related issues, please contact the customer service in-game for further assistance. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.
Help me with this problem this happens to me like 8-10 times in day
For how long have you been facing this issue ?
You can inform the customer service that your account has been compromised and you would like to unlink the unauthorized person's social media account from your PUBG MOBILE account.
I want to change my server from Russia to Pakistan
Do you have a small recording of the issue or can you make a small recording to better understand your problem ?
Can you please elaborate your issue?
Do u know whem u join pubg when it writes tencent games
Im like at middle of game and it send me back there
It sends me in begining
@simple orbit, which device are you using and do you have Developer mode enabled on your device?
Samsumg a01 and yes its ON
Turn it off.
Ok
@celest shadow i want to change my region from Russia from Pakistan
I turned it off do i have to do something else or no? @vagrant forum
You can change it under your basic settings. If it prompts you to enter your phone number, you will need to send this inquiry in the PUBG MOBILE Pakistan Discord server for further assistance.
Restart your device once and then try opening the game and see if it still crashes.
Okay thank you
Please tell me my country region option is not showing in basic settings
Help me🥺 🥺 🥺 🥺
Can you please provide us with a screenshot of your basic settings?
Can you please share a screenshot of this issue, @night cloak?
Is there any use of RP badges except for using it to play rp adventure
You must explain them your issue more clearly, writing just two words like "account unlink" will give you that error. Try writing something like "I need to unlink my account" or if your account has been hacked, you can write "my account was hacked and so I need to unlink the hacker's account".
RP Badges is a currency for the RP Adventure.
No use of it outside it right?
No, it is meant for the RP Adventure only.
i need help plz
Royale Pass Month 1 ends on August 12. If you are concerned of when your RP Badges would expire, I am certain that there is a time of expiry if you view it from your Inventory.
Please explain your issue here.
I need help Any one
Hello! Please state your issue.
@vagrant forum thnx for help👍
You're welcome.
My issue : in basic settings my country region option is not showing please help
in PAKISTAN Region there is an event named GULLY SQUAD EVENT i cant collect event points WHY any bugs or something
Please share a screenshot of your basic settings.
@vagrant forum @vagrant forum please help
If your account was created in the EEA region then you will not be able to switch regions on your account.
Already answered above.
@vagrant forum plz help me out i already descriibe what iam facing with
If your account was created in the EEA region then you will not be able to switch regions on your account.
😭
Your account was created in the EEA region so unfortunately due to legal restrictions, the Change country/Region option will not be available on your account, @charred thorn.
There is nothing that can be done about it.
in PAKISTAN Region there is an event named GULLY SQUAD EVENT i completed giving task or mission but i cant collect event points WHY any bugs or something
@vagrant forum but I am live in Pakistan so why my country region option is not showing
Give me some time, let me look into that event. For now, you can try using a different network connection and try to claim the points.
When you created your account, you might have selected Europe as your region. There is unfortunately no way to change this.
@vagrant forum i tried some diffrent network too but it is not working yet
@vagrant forum no I selected Asia server
@vagrant forum iam waiting for your reply to fix this issue..
@vagrant forum In my another account same bugs this one neko please solve
@vagrant forum but any solution this is bug
It is not a bug, and you cannot change country if you're in EEA region.
This is not a bug. As I have already mentioned, this is something that is determined when your account was created. Nothing can be done about it now.
@heavy vortex Amy solution
Nope, other than to play in the region it is.
@vagrant forum but why other account same issues
@heavy vortex but why he's not showing
In simple words, EEA means you cannot change the country, I hope you understand this.
The event seems to be working fine for me. Please try doing a routine repair by logging out and clicking on the Repair button on the right side of the login menu. Also, try using a WiFi connection is you haven't already. This is most likely an issue with your network provider.
Your settings clearly shows EEA. 🤷♀️
Hello quick question i transfer my account to BGMI with mistake, now do i have chance to transfer again my account to global?
Hi! Will there be a Philippine group stage this coming PMCO Fall Split 2021?
@heavy vortex but is not my problems when I start pubg I selected servers but not showing up
No. @wraith dome
@novel zenith i switch network connection too but it is not working.. and i think i try to routine repair maybe it will fix
@heavy vortex u sure?
Server and region are two different things. Please stop asking the same question repeatedly.
It is a one way transfer. @wraith dome
@novel zenith i will let u know if it is fix or not..thanks for your help
i hear that they will opened forum, which will be the same with the Vietnam version? @heavy vortex
@vagrant forum yup but I can talk about the country region option
Hello?
@vagrant forum unfortunately I will click on Europe server but any solution to solve the option in basic settings
No information regarding that, you may use the respective server(bgmi) to know your answers better. @wraith dome
That is something you will have to ask to the BGMI staff. For now the only information we have is that accounts transferred to other versions of the game cannot be transferred back to the global version.
😭 😭 😭
Where do i find their any Social media or something else? Cuz that is to sh*t sorry...
Servers can be changed on any account. Region/Country on the other hand cannot be changed on accounts that were created in the EEA region.
Search it up on Google. You'll find their social media channels.
Thats mean i will never get any backup message from them okey.. thanks again
@vagrant forum EEA region Okay but any solution pubg help
No solution, you cannot change region from EEA.
Why@heavy vortex
Refer to this. @charred thorn
It is due to the European GDPR laws.
I did what you said but it is not working yet i did repair routine too @vagrant forum
@feral forge but I want country region option in basic settings
@vagrant forum thanks for informing🥺
There is no other way. Since your account is in the EEA regions, and is bound to the GDPR laws, as long as the law exist, you are not permitted to transfer your account data out of Europe at will due to this government law.
I'm not aware of any other way to fix the issue, then. I was able to collect the points without any trouble, so my assumption was that it may have been due to your network connection. You may try asking about it on the Pakistan server, maybe they're aware of this issue.
@feral forge okay I will understand but why pubg mobile showing this option EEA ?
@vagrant forum if I selected Asia server when I created account then the country region option is showing?
As this a government law, the developers must comply with it. For further information, please refer to the following:
https://en.m.wikipedia.org/wiki/General_Data_Protection_Regulation
how does people get there account back for being banned for illegal trade items ?
i see a lot ofpeople get there account back
and i can't even message the support always auto replies!
my account got banned 10 years because i bought 200$ uc in a market and they were using stolen money !
@feral forge thanks for your information😭 😭 🥺
I contacted support, they said the information you provided is insufficient @feral forge
@vagrant forum as i said that i switch internet connection too, "sim data to wifi" wifi to sim data"Still not resolved well lets see after release of M2 RP may it will fix while updating
can anyone help me
Please be advised that we are unable to assist you with account suspensions here on Discord. You should only purchase UC in-game or through https://www.pubgmobile.com/pay. You may use the File Claim option in-game to appeal to your suspension.
I also send my bill
@celest shadow Hi, will there be Philippine Group stage same as recent split?
https://liquipedia.net/pubg/PUBG_Mobile_Club_Open/Spring/2021/Philippines
dude i know that , i saw one got banned like me ! and he was spaming in his account +10k$ spam and he got his account back i just saw it now !
my account is only 200$ !!
and i can't even contact the support File claim is not working always auto blls#it replies ! my account now is banned for 400 days and i can't do anything 1
no one cares 😩
If you are unable to accurately provide all the information that the customer service in-game have requested you or that it does not match with what they have, they will not be able to assist you further. You will have to cross-check again.
he is playing
We are unfortunately unable to assist you with matters related to the PUBG MOBILE Club Open here. Feel free to send an e-mail to this address:
@feral forge can I change EEA to Asia server?
Thank you
I answered all the information correctly. @feral forge
Thank you!
We cannot help you with account related issues on Discord.
I'm almost certain that there won't be any extra updates for RP M2. Anyway, try asking about your issue on the Pakistan discord server. If you want to find the server link, go over to #735483472432594994 and scroll down to sub-point 3.1 and click on the blue text.
can you read your DM please
Country/region and server are different. And yes, you can change server via your in-game basic settings.
@feral forge yes but can I change country region EEA to Asia region
No, you cannot.
@celest shadow why is there my country region option is not showing in basic settings
help please
You will really have to check again if the in-game customer service informed you that some information that you have provided is missing/incorrect, @timber spear.
@celest shadow how to earn free UC I'm pubg
If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
That's the 50th time you're asking the same thing. sigh
@cyan citrus what means of GDPR
General Data Protection Regulation for European regions .
You have already been answered multiple times, you may refer to the previous responses and please refrain from repeating the same question, @charred thorn.
i followed these steps @feral forge https://www.youtube.com/watch?v=JQlAl-XjNKc&t=185s
@feral forge yes I will contact to costumes service is there any options
Noted. Thank you.
Feel free to read this forum for more information : https://en.wikipedia.org/wiki/General_Data_Protection_Regulation. Please refrain from repeating the same question again . Also , customer service can't do anything where legislation issues are involved .
contact your Government for more information regarding GDPR
Hi i am from pakistan and my region changed to egypt and now my region is not changing to pakistan it shows parameter error
Could you please provide a screenshot of the last response you received from the customer service in-game, @timber spear?
Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.
Someone please answer me
You may forward your concern to the PUBG MOBILE Pakistan Discord server. They will be able to provide further assistance, @wide marsh.
@spring void will answer if you join the PK server
Please try to login through the third link to avoid parameter error . If you still face the same issue , then you can ask in PUBG MOBILE Pakistan discord server to manually change your region .
Could you please elaborate, @fading scaffold?
His nickname tells a lot
@feral forge are I mean can I sell acc here !!
Only tell yes , no
Don't need to give ban
Selling/trading account is against the terms of service of PUBG MOBILE, @fading scaffold.
Okay @feral forge
MY pubg account was terminated for no reason, filed a claim and till now, I only got bot replies, was terminated after using DBS. The account was terminated on May 17th, after knocking and finishing everyone with DBS. ID: 5174661861, SKxShroud, North America server. I am sure your anti detector system is bugged. You ban good players without a valid reason whilst the hackers are destroying your game every day. While I love and support this game, I do hope that you can look into this issue. Please help, my account is still banned. iPad 6th gen. Location: Belize. @polar marsh @lime juniper <@&639889499718942720>
Please refer to the private message from @polar marsh for further information, @steel junco.
Hello, I want to unlinked 1 way because account scam, how can I selfban my account for 7days ? Pls admins answer
We do not provide assistance regarding account suspensions in any way .
Hello why does my name don't show up when they want to invite me to crew
I want to join a crew but I can't see them by search neither can they invite ne
Is the crew currently registered for All-Talent championship ?
No@cyan citrus
The crew feature locks automatically once you have been registered for PMCO or All Talent Championship for the duration of the tournament, @young elk .
Please join PUBG MOBILE Pakistan discord server for further assistance . You can find the regional community through #735483472432594994 sub point 3.1 precisely .
@knotty badger, also please delete the video as it contains your personal information .
Sir ,I want to change my region to Pakistan but due to some errors like paramter error etc i am unable to change my region.My character Id is 5271022256
Can you please try to login the account through email and see if you will still face the same error ?
Please report the user in-game for verbal abuse .
I did this but nothing happen
Still the same error
Unfortunately , you can only report cheaters through this discord platform . Other violators should be reported in-game . Rest assured , proper action will be taken upon verification of abusive user .
Hey, what can I do if he steals my account?
@knotty badger You can try asking in the Pakistan server and they might help you
Ok bby thx
Hello ! Can you still access the game through any of the social media account ?
From where i can find the server link of Pubg Pakistan?
I can invite you or you can join from #735483472432594994 3.1. However you want
No Can't
My pleasure ! Should you require assistance regarding something else , please do not hesitate to come back again .
Sure i will 💜
There is a new event in Pakistan region , that might be the reason .
💔 I worked a lot for the account and spent a lot of money
May I know your server and perspective ?
Love u pubg
Asia duo tpp
May I know which social media account has been compromised ?
😒
Gmail
@cyan citrus send me Pakistan server
There is no public information on the matchmaking mechanism . It is possible that game connects you with high ranked players because of very less number of players active in your desired server/perspective .
And Twitter And I think social communication has been linked
I will send you through your direct message .
Can you please tell me when your Twitter account was compromised ?
Are u pubg customer service?
No , I'm just volunteer .
Yesterday.
The Bhola voice pack will be made available in Bhola crates, on 18 August. Each crate will give you a chance to obtain the Bhola voice pack. Currently, you can get 10 Bhola crates from the event after reaching 360 points.
this is from their server. Basically it is a meme voice pack
And Gmail
Aww nice 💜hmmm
I have heard that the free UC given will be taken back!!! Is that true??
How can i be like u???
😭
Please submit a report of the issue to Twitter customer support through this link : https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised . Please wait patiently , they usually respond within 24 hours . Once you have regained access to your Twitter account , you can contact customer service in-game to remove unauthorized access from the game .
@brittle wagon you have a ton of silicon
We can have this discussion in #chat , this channel is meant for support queries related to PUBG MOBILE .
Please do not make inapplicable comments here .
Aha thx its natural
😍
Ok thx 💜💜💜
For all talent Championship, it's on NA and i can't change it but my server selected is EU
You can only select your server while registering . There is a clear warning that it can't be changed while selecting the server .
Ur messages react so cute
I've been never had the option to select what region
What’s this
Can you please elaborate your concern ? Also , please share a screenshot of your basic settings .
Were you previously suspended?
Wdym
Lol cheqts
Did you even received any type account suspension?
Nope
If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Game freezing to many time
it says North America on All Talent, but I've never had the option to choose what Tegion to play in
The security measures for the All-talent championship have been increased which may be the cause of this issue. Please make sure you meat all the requirements and refer to this message in #news for further assistance,
#news message
For how long have you been facing this issue ?
well, i guess i have to play on NA server and stay awake at 1 am 😄
I am playing war first fps s drop-in and game freeze@cyan citrus
we be grinding 1am - 7am
Can you please mention your device ?
@sonic current may I ask which region did you play on for the last week?
EU
Am?
When crew challenge coming
From personal experience, I believe this is a bug that it shows North America even tho you registered for Europe. It fixes itself before the match starts.
No information regarding this.
I'm EU but for all talent is NA. Support can't help so I'll have to stay awake till 1am and grind till 7am
Realme X50 @cyan citrus
when new rp starts and when did my tier gets resetted??in c1s1
No information in this regard .
Are you using device cleaner more often ?
The RP M2 will start on August 13, and C1S1 will end on September 14.
If a person got banned for 1 week for network issues will he be able to participate in all talent ?
so till september we can push rank right?
Yes, correct.
Unfortunately I don't think so.
tsm nadia for this information
I received ban for using Vpn for 3 hours long back but I can play all talent
Is the ban for crew resulting in not being able to participate or ban outside crew also counts
Recently I use cleaner 5.6gb app cache clear yesterday @cyan citrus
If your account has a suspension history, unfortunately you will not be able to participate in the All-talent championship, no matter the reason.
It might be cause for the issue . Please try to restart your device one time and do not use the device cleaner more often , @steep pine.
Wanna be on pubg like bunk
Can you please elaborate ?
Hello, I am a content maker in PUBG, and you can make sure that I have never cheated and I am playing from the fourth season of the game and it is impossible for me to cheat. I am keen on my reputation as well, and my account was banned and I did not commit any violation. Please review my account, I am sure I did not add any files or tamper with the system Or any cheating method, so please review my account. This is my account number (5323813635) and this is my account name (父MặŁØŁ父) I sent you a message, but I did not receive a response. Please look into my matter
Please refer to the private message from @polar marsh for further information, @warm mantle.
To be volunteer
Anyone can help me?
Hello, how can we help you, @neon moss?
I got banned 1 month yesterday but when i opened the game from another account i see ban picture on my account, is that 10 years ban or what??
The ban avatar indicator is applied for a 30-day suspension and above, @neon moss.
There are no requirements to become a volunteer here . You can help other people , as far as the provided information is correct and reliable .
My own friend has hacked my account, my facebook i have another way of gettin in can u do smt?
U mean its not 10 years ban
Can you still access the game through any of the social media accounts linked to the game ? Also , please mention the exact social media account that has been compromised .
im trying to login from facebook, but it says enter code and it does not allow
maybe email
No, it is not. You may refer to subpoint 4.9 in #faq for further information in this regard.
When your Facebook account was compromised ?
he legit messaged me on discord saying 'like your accout' 'like your skins'
Thanks god and thank u,
Please answer my questions accurately if you want your problem to be solved . Making inapplicable comments will only prolong the process . So I will ask you again , when your Facebook account was compromised ?
BRUH he is on my account legit in a squad it just kicked me out of the game again
JUST A FEW MIN AGO
It's clearly a bad idea that bhola record voice would be available at 18 August so what about those who opened the crates before 18 August they don't need the pack ? It's unfair tbh please give a second chance to those who opened the crates before 18
Please visit this page to remove unauthorized access from your account : https://www.facebook.com/hacked . Once you have retrieved the Facebook access , you can logout from all devices from Facebook and in-game .
bruh he sent me this of me in his clan
Please leave your feedback in #old .
i have my account from email, it wont let me remove the facebook
what do i do now
@cyan citrus Agh my bad
i cannot get my facebook back hes got it
You can through customer support if it was happened few moments ago .
If you have failed to retrieve Facebook account , you can contact customer service in-game to remove unauthorized access . Please be advised this process may take up to 60 days .
51269014719the ID hacked my account
How am I supposed to attach anything in here?
Hello ! It is very unfortunate that your account has been compromised . Can you please tell me if you can still access the game through any of the social media accounts linked to the game ? Also , please mention the exact social media account that has been compromised .
You can try to restart your game . If the issue persist , you may need to upload the Screenshots to an online hosting website like imgur and paste the link there as reference .
BRUH HE JUST LOGGED ME OUT AGAIN R U GONNA DO SMT @hallow gulch help me
I buyed rp upgrade cart m2 but dont get it ,no mail,not in Inventory,today typed here admin said it will be in your game mail but i dont have it,2 players in purchase group,i spended 290 uc for what?
You have already been answered , please refrain from repeatedly asking about same question . Please be advised that we are not affiliated with customer service and can't help your with account related issues here on discord .
NO COZ ITS NOT
You will receive the perk once the group will reach it's limit that is : 3 members .
@vagrant tulip thanks
Upon successfully forming a group with 2 other players, the Royale Pass Upgrade Card and Perks Pack will be delivered within 2 hours via in-game mail.
Unfortunately , we can't help you any further in this regard . Try to follow my steps .
I want to change my region
٦Yes, I enter the game normally, but unfortunately it is to link my account with a third link, which is afraid of it, and it is three friends who are afraid to play ROM and stole 1250 uc and the account was hacked. Facebook. mr-bad.boy_t@hotmail.com I open and call me and they are friends and they erase all my friends and I have their hands and the customer service has reached them, the problem must be solved by me, I have been in my grocery store for more than a month
You can change your region by going to your basic settings .
But its not changing
My account has been hacked
Unfortunately , I can't quite well understand your concern here . Can you please mention your native language to better provide assistance ?
Can you still access the game through any of the social media accounts linked to the game ?
Please do not use languages other than English, @iron bear. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Arabic
You should recover your Facebook account by contacting their support at https://www.facebook.com/help. Should you require further assistance, please reach out to the customer service in-game. Refer to subpoint 5.4 in #faq for further instructions.
@iron bear, you can join MENA server from the #735483472432594994 sub point 3.1 to get assistance in Arabic .
Yes use Twitter account
Can you please mention the social media account that has been compromised ?
when i goto my setting and try to change my in game region to pakistan it ask me to give number when I insert number and press ok then i did not receive any code
Bro i spended 290 uc for rp upgrade cart but i dont have it in Inventory
You may forward your inquiry to the PUBG MOBILE Pakistan Discord server for further assistance with this. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Can you please share a screenshot of your group ?
Ok,wait
Two-factor authentication required
i have changed the pass but he put this so i cannot do anythin
Facebook and email internal link
Please reach out to customer support in-game to remove unauthorized access from the game .
How do I send a video report?
You may not be able to do much in regards to your Facebook account if your friend has some if not full access to it. You will need to contact Facebook's customer support to recover this account.
What does it concern?
bruh legit i have access to my email, hes removed my play games and in 6 days he will have my account...
Cheating
If the unauthorized person has initiated the process to unlink one of your social media accounts, you can cancel it by logging into it.
Cheating content online or a cheater?
I have contacted you more than once
And the conversation is closed please help me
how do i cancel it from being removed?
It was a streamer killed me today .. and it's possible wall hack
Can you please share a screenshot of the last response from the customer service ? While doing so , please hide any personal information .
It will take 7 days for a social media account to be unlinked, you just need to log in via the social media that is currently being unlinked to cancel the entire process meanwhile you recover your Facebook account.
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @old jewel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.
i go in, but he instant logged in again on facebook
Thank you so much guys
bro he keeps doin it
Your main focus would be recovering your Facebook account now. You can log in via Google Play Games to prevent it from being unlinked because logging in cancels the process.
Once you have recovered your Facebook account, you can use the log out of all devices option in-game.
ok i unlinked the facebook, but he will log back in on it
When I enter the game, the hacker takes me out to look at the pictures
You can try to contact customer support through login menu as well .
You have to recover your Facebook account.
Press ''help'' on the right side of your screen and proceed on with your query .
how do i keep it removed tho
I'll do that but I told you he's closing the conversation
Once you have recovered your Facebook account, the unauthorized person will no longer have access to your account. To further ensure this, you will need to use the "log out of all devices" option in-game.
Are you referring to the in-game customer service ?
i cannot recover it
The hacker can still log in thru my account, and he's trying to completely kick me out from it. He already put in two of his social media in, when I was attending college. And now he is trying to completely kick me out
You can by contacting Facebook's customer support.
he put a 2step on it @celest shadow meaning when i go to change my pass he cannot
how
Yes, more than once I have requested them and the conversation is closed
Is the conversation automatically closed ?
When I write that the account has been hacked, the conversation is closed automatically, I don't know why
@hushed crest, please follow the process in this video while reaching out to customer service .
I do not know how to reach Mina so that I can speak Arabic with him
I want to change my region?
I will do that
But if the conversation is closed again I will message you
I do not know how to reach Mina so that I can speak Arabic with him
Sure , @hushed crest.
I will send you a direct message of their discord server .
thx
Hello ! You can change your region by going into game settings > basic .
hello my account was banned but i wasn't using cheats what should i do? can you help me?
Please refer to the private message from @polar marsh for further information, @pearl crown.
@cyan citrus why you guys did not ban hacker
Please elaborate your concern .
When i change . I recive a code from pubg And i enter in it So then System show me Parameter error? @cyan citrus
May I know which region do you want to change to ?
@cyan citrus Pakistan
Try to login the account from third link and try to change the region again . If the issue persist , you may need to join PUBG MOBILE Pakistan discord server for further assistance . Please refer to #735483472432594994 sub point 3.1 for further information .
@cyan citrus i try.
Every Time parameter error comes?
Please join the regional community as advised for further assistance .
I will send you a link through your direct message .
hw do i email facebook
@cyan citrus bro i join but how i tell it my problem?
Just state your issue there and a person will get back to you as soon as possible .
They do not provide support through email .
when i get to select Response what to choose
5- Hacker trying to remove my social account
6 -hacker has linked his email to my account
The hacker has a Facebook account and is trying to remove my account and linked his email to my account
Hacker has linked his email .
oky
then how can i get my account?
You have already been answered multiple times and I have already provided you the link twice already . Please refrain from repeating the same question and refer to my response above .
is there another way i can unlink? coz i got a lot of payment proof
irdc yall are not as helpful as u think
No . Your only option is to contact customer service . Please be advised that your account security is your own responsibility . Do not share your login credentials with anyone and use two-factor authentication .
bruh he enabled it to something else tho
when i get to select Response what to choose
1 - i will change my password
2 - iam unable to change my password
3- the social media account or email linked to the game isnt mine
4- i have changed my password but someone else still has access to my game
5- skip
is this correct? It looks similar
You only need the channel identification at the end. Please remove https://www.youtube.com/channel/.
You should select ''Hacker has linked his email with my account '' .
thx
Conversation closed again
Please share a screenshot of the last response from customer service before your last message .
hes threatening to delete my acc what will happen? @cyan citrus
He can't delete your account if it is not an EEA region account .
There are only these options that he wrote for you, what did you choose from them?
I choose no 5
im in uk, so what will happen nothin?
The steps to choose are pretty clear in the video .
The GDPR rule applies regardless of where you live . Please share a screenshot of your basic settings if possible .
what settings?
In-game setting .
he keeps spam loggin in when i log in
We can't help you any further in this regard . You have already been answered multiple times , please do not repeat the same question again .
i know that
I asked you for the first time when I watched the video
When I followed the steps they gave me those options so I asked you again it's different from the video
I asked you to share with me a screenshot of the last response from customer service before your last message .
oky
Select yes .
We can't do anything regarding that neither we can remove the unauthorized access from the account here on discord , please stop repeating the same questions .
Yes , your account can be deleted . There is nothing else we can do in this regard . I will tell you one last time to please refer to my this message : #questions message Have a great day/night ahead !
BUT I HIT YES WYM
screenshot forconversation
@hushed crest, you should select ''Account Related issues '' from one of the options .
I will try again
Try to make a small recording while starting the conversation . If you fail again , send it here .
oky
so i wanted to change my pubg characters appearance and its usually 3000 bp, but i tired today and it showed save instead of 3000 bp and when i click it says failed to save appearance
urm??
bruh i was just playing normally wym
Ye my acc was hakced, hes not been on it but he did do a delete option which i declined
It seems like a network connection issue, make sure that you have a stable connection to avoid this in the future.
This is an old penalty record, while this 10 mins ban happened just now.
Your in-game average latency (ping) doesn't mean you have a stable one, multiple disconnections might result in a data change through the game run time which triggers the anti-cheat system. Therefore, you get such short ban.
a SHORT BAN MORE LIKE A DAY
for no reason
It starts with 10 mins ban and it increases when multiple violations occur.
look above
Seems like a minor bug , try to restart your game one time .
i restarted many times same thing
should i reinstall?
the game?
Can you please share a screenshot of the issue ?
As I mentioned earlier, this penalty record belongs to an old violation.
Also, minutes and hours are considered less than a day punishment.
not without opening up the app and taking forever
ill try something else and get a photo then
i have had no violations tho
never been banned in my life
No worries . Try to do a routine repair of the game and clear game cache .
hello can you help me?
According to your penalty records, this ban dates to May 4th, 2020.
Maybe it was a 10 min ban due to network related issue as well.
My account has been hacked, the man is constantly banning, he added an e-mail to the account.
Uh? How when I have never seen it
I told you to make a small recording of the issue .
0ky sorry for that
Try to select second option . If that does not work , you can try the second last option .
how can send you the record
I understand, it is confusing.
But anyway it shouldn't affect your account, so rest assured and just make sure that your network connection is stable [avoid multiple disconnections].
ye urm it does effect it coz the guy still kinda got access
@olive dovecan my account please be banned for 7 days
so my facebook goes so the hacker cannot go on it
You can send it here .
Please contact the customer service for further assistance, @timber spear.
you mean choose the social media account or email linked to the game isnt mine
btw i never disconnected
Yes. Although I'm not sure , please let me know what will happen after that .
oky
Suspending your account is not the right thing to do, you are advised to seek help from in-game customer support regarding your account issue.
@hushed crest, apologies but I have to go right now . If the issue persist , some other community member may help you in this regard or I can help you again tomorrow.
oky thank you
they dont regard my issue
not helpful
suspending my account will make it so in 7 days i'll haave full access to it
I've been banned for 10 years, can you help me get my account back at any cost please
Please refer to the private message from @polar marsh for further information, @final gust.
The customer service receives an enormous number of requests every day. It takes time to review all of them. We kindly ask for your patience and understanding while they assist you with your request. Again, suspending your account is not the right way to solve the issue, so it is not recommended!
well can i recommend it
No, because accounts get suspended due to violating the terms of service of PUBG MOBILE and you shouldn't recommend or be involved in anyway with such.
I hope you understand!
We are unable to provide assistance if you do not ask a question or state a problem, @hybrid salmon. Remember to read through #faq before asking questions in the support channels.
Could you please provide a translation or an English screenshot?
We have reviewed the information you submitted to us, but I regret to inform you that we cannot continue this search as it does not match the information in my database for this account. @pallid briar
I sent the bill
this makes me so sad
It seems like the information you provided were incorrect and didn't match with the correct information that they have. You may try again and make sure you are providing all the information correctly. If you are not able to provide everything correctly, they may not be able to help you out.
I applied it by looking at the video examples @pallid briar
Hello, I have a question. I am playing on the hashtag, the individual victory, and ranked sixth in the State of Kuwait. I was attended for a period of one day because of the alliance, after the end of the urban period. Do I return to the classification or not?
I also sent bill receipts
Unfortunately only the customer service in-game can help with account related issues. You might have to try again and make sure all the other information including the payment receipt is accurate.
Could you please elaborate what exactly you are referring to?
😤 😭 😢
Friends whose accounts are stolen are informed
Please elaborate your issue.
The solo wins hashtag is associated with the number of wins you get in solo mode in your associated server.
Account suspension affects your rank, by means it results in tier reset, but your statistics remains, same goes for your number of solo wins.
I need help with login failure 😞
Can you provide a screenshot of your issue?
Will my account return to the rating after the ban period expires or not?
It should return to the ranking after you reach gold rank unless abnormalities are detected in your account.
Thanks for the information
Anytime!
My account get stole and the stole ban at for 1 years, can someone help me
Please refer to the private message from @polar marsh for further information, @night cloak.
You need to spend atleast 5 minutes in the game
Read bottom left of your first screenshot
Anyone's can help me
Whats your problem?
Could you please provide a screenshot of your in-game basic settings?
I need support about matchmaking
I shifted from Pakistan to bangladesh. Now I can't play properly. I'm not matching with any Pakistani player, I mean my lobby is not pakistani right now. Get matchmaking with lot of countries player. Last 2 day after shift couldn't matchmaking with pakistani player or lobby. In Bangladesh And their ping also varies and doesn’t work please help.
How can I get matchmaking with pakistani player or server again please help. Ping is too high. My ping was 20-30ms when I was in pakistan.
Please help me to solve this issue.
I want to change my region
Where are you currently residing, @dense spruce?
Bangladesh
What region do you want to change to?
