questions

[cyan citrus]

Please refer to this message #questions message .

[feral forge]

So did you start another ticket on July 20 also, @night cloak?

[cloud adder]

I received mail but it was delted ... When i delte all read mail

[night cloak]

Before july i created like many 4 or 5

because i was unable to sent photo

at july 20 only i got help saying sent the photo through link

i mean receipt

after july 20 i by mistakenly started a new ticket on another device as i said yesterday

[feral forge]

The mail should look like this. And you should refer to the instructions given, please watch for in-game mail after the end of PMPL South Asia S3 for detailed instructions on how to claim your reward.

[night cloak]

the first two tickets i send them error was there

i did'nt saw that thing like they ask's for receipt made 3 months ago right?

[feral forge]

Since you have received this response from them on July 20, so starting from that day, you should now wait patiently for their response, and it is not necessary to start another ticket unless they did not response you within 60 days.

[night cloak]

nadia but listen after july 20 i started another ticket it was a mistake i did'nt do it on purpose

on another device

same acc

Hello, my twitter account which was linked to my PUBGm account has been permanently suspended except that when I try to reconnect I can't. How can I get it back?

[feral forge]

You may refer to the yesterday responses from Piston, he has already answered to your question in this regard.

[slim bay]

Ok, I just tried to recover my account but the person who has my email now changed everything and literally there's no way of me recovering it:/ I'm frustrated because I spent a lot of time, money and my dog isn't getting better...

[night cloak]

nadia i have sent like 6 or 7 tickets to the support it was my mistake there was no one to help me after july i started searching for pubg discord

first two one was error

i mean first two tickets

i don't know why i am saying this again and again

i will refer to the

previous message

Thanks for the help

if i don't get hackers link unlinked from my account thanks for the help so much

[cyan citrus]

Unfortunately , we can't do anything regarding account related issues here discord . Your only option is to reach out customer support . Your understanding is highly appreciated in this regard .

[feral forge]

The in-game customer service has already started to process with your request, your only option is to wait for a response from them for an update regarding your case. Only if they have not responded to you before September 20, you may start another ticket.

[night cloak]

Nadia i started a ticket after july 20

on another device i said it many times

september 20 🤣🤣🤣

[slim bay]

Yes. I do understand, well thank you for your time and wish you a wonderful night.

[feral forge]

Please refer to this message, @night cloak.

[cyan citrus]

Thank you so much for your understanding , @slim bay. Please do not hesitate to come back again , should you require assistance regarding something else and have wonderful night to you as well .

[night cloak]

[Repost] Hello, my twitter account which was linked to my PUBGm account has been permanently suspended except that when I try to reconnect I can't. How can I get it back?

how will i close conversation ?

[cyan citrus]

You need to contact customer service of Twitter to regain access to your account through here https://help.twitter.com/ .

[night cloak]

after july 20 i send them a ticket on another device how can i delete that ticket?

[night cloak]

I have already called but no answer (November 2020)

[feral forge]

You may try clearing cache and data of the game, or reinstall the game.

[cyan citrus]

May I know if your account was compromised/hacked ?

[night cloak]

Ok

i reinstalled

[night cloak]

My twitter was suspended

yesterday only

(im not english sorry for bad language)

[cyan citrus]

Please refer to this form regarding suspended Twitter accounts https://help.twitter.com/en/managing-your-account/suspended-twitter-accounts .

[night cloak]

Its already done

[night cloak]

the ticket means like umm i provided them informations till scrn shot of receipt and uhh i got message from pubg support saying my informations have been passed

I start appeal on 22 november 2020 but no answer from twitter support

then i tried to reinstall

I think my PUBG account will be deleted permanently

[cyan citrus]

You may need to check your email that you had provided in your ticket or send another ticket through this link https://help.twitter.com/forms/general?subtopic=suspended .

[onyx cairn]

Please refer to the last message in #pmco.

[cloud adder]

Yee i got that mail .. after I delete it i didn't get any mail.. when i got mail ? S3 is ended right

[night cloak]

@feral forgeAs i said early i have sent pubg support like 6 or 7 ticket before because i did'nt knew which one will the pubg support review?

i did'nt knew there was a discord server for pubg my bad

Thanks for the help btw

[winter fiber]

This Guys Is not letting me to get my car my proning to the drop!

[fervent ice]

They always do that no matter what

[cyan citrus]

That is known issue and will be fixed in the future . Please submit a report of the issue in #old .

[feral forge]

You may refer to the last response you received from them, which is on July 20.

[feral forge]

No, it is not ended yet.

[heavy vortex]

@feral forge ^ + #old

[cloud adder]

Thanks for ur kind replay... When will S3 goona end

[livid tendon]

Can anyone help me?

[cyan citrus]

Yes . Please state your issue .

[livid tendon]

My gyroscope suddenly doesn’t work

[cyan citrus]

For how long have you been facing this issue ?

[livid tendon]

From this morning

It will be an hour

[cyan citrus]

Try to do a routine repair of the game and clear game cache then restart your device .

[livid tendon]

Then what is the possibility of recovery?

[cyan citrus]

Try it and let me know if the issue still persist .

[fiery mountain]

Hi

[livid tendon]

@cyan citrus

[cyan citrus]

Hello ! Please state your issue .

[thick ravine]

Hacker live https://www.facebook.com/bgmipubgm/videos/548014549576359/

[fervent ice]

Pubg should also add ragdoll physics to dead bodies

[half tundra]

I just wanted to ask if we can change our roaster in pmco group stage.

[livid tendon]

I can't restart the phone because if I d restart the iPhone, everything will be deleted

[cyan citrus]

We only provide support for PUBG MOBILE Global version .

[livid tendon]

Can you give another idea?

[onyx cairn]

Try to read the last message more carefully.

[cyan citrus]

Restarting your device will not delete anything .

[fiery mountain]

Hello my account has been improperly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery mountain.

[half tundra]

I know. In recent pmco we were able to change our players in the group stage but this time I’ve been hearing that we can’t. I just wanted to know if we can or not nothing much. If you’re again going to answer with please read the last message then you don’t have you. Thank you

[onyx cairn]

Hi, this is Daniel from PUBG MOBILE ESPORTS.
Thank you for contacting us in this regard but unfortunately this giveaway ended in April 2021. Players who participated by watching the live streams in game have been contacted with another mail ingame containing further instructions on how to claim their prizes. If they didn't do this in time, they will lose their prizes. You should have contacted us in April, not in August for assistance. Thank you for understanding.

[cyan citrus]

Hello ! It is unfortunate that your account has been compromised . Please contact the customer service in-game to remove unauthorized access from the game .Refer to #faq 5.4 precisely for further information .

[onyx cairn]

This channel is not for PMCO. You may read the last message FOR REAL.

[livid tendon]

@cyan citrus Thanks for your advice

[cyan citrus]

Can you please share a screenshot of the last response from the customer service ? While doing so , please hide your personal information .

[cyan citrus]

It's my pleasure .

Please be advised that it may take up to 60 days to verify the authority of the account and because of massive number of reports every day but it is not necessary that it will be delayed for all the cases . Your patience is highly appreciated in this regard .

[cloud adder]

The first male have no timeline for gift to collect and i didn't get any second mail though ... How i suppose to know about april timeline.. why didn't i received sevond mail for instructions

[cyan citrus]

For account related issues , no .

[heavy vortex]

🤷‍♀️

[onyx cairn]

Thank you, @heavy vortex.

[cyan citrus]

[e-mail]
Please be advised that the email is only functional for cheater reports and general queries . You will need to continue with in-game customer support regarding your account issue .

[fallow wind]

my controls get reset so does my sensitivity everytime i restart pubg, this is really frustrating and i have spent over 2 hours trying to get it fixed and i finally got it but after i got it i played for 4-3 hours and i have lost my control code, it doesent work. nothing works. please fix this issue pubg i really feel like quitting this game it feels really annoyed to have to glitch constantly repeating by itself. if anyone can help me even someone without a role please dm me.

[rotund iron]

Already I contacted there..they told me wait 60 days if hackers using any have or misuse in between days my account and my all money goes vein please take this issue serious and help me ASAP for recover my account

[cyan citrus]

For how long have you been facing this issue ?

[fallow wind]

around 4 hours

[cyan citrus]

Please try to do a routine repair of the game, clear game cache and restart your device .

[fallow wind]

how do i clear my cache?

[fallow wind]

whenever i restart my device it resets it aswell

[cyan citrus]

Please be advised that your account security is your own responsibility . Do not share your login credentials with anyone and use two step authentication . Also , we are not affiliated with in-game customer support and we can't help you with account related issues . Your understanding is highly appreciated in this regard .

[cyan citrus]

Can you please mention your device ?

[fallow wind]

iphone 11 pro max

[strange storm]

PMCO meta changed or what ? @cyan citrus 120 teams ?

[cyan citrus]

Clearing game cache is not yet an option for iOS . Please try to do a routine repair of the game and see if it will make any difference .

[fallow wind]

i will try it right now.

[cyan citrus]

Please refer to the last message in #pmco or pinned messages in the relevant channel or contact a #pmco moderator through direct message .

[jagged fox]

Vikendi 2.0 release date

[cyan citrus]

Vikendi will be back soon but there is no exact date. Please keep an eye on #news for future announcements.

[knotty nebula]

Hello PubgM my friends account got banned for no reason not
Only one but 2 accounts
Can I get info about it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty nebula.

[night cloak]

Thats not the one i received after july i told you i by mistakenly send them a ticket and i recivied their replay saying it has been forwarded to an agent

[feral forge]

Then you may refer to the latest ticket if that’s the case.

[night cloak]

i deleted as you said i reinstalled the app

but that ticket does'nt contain all information's i said u as early

so should i start a new ticket?

and send them all information's again?

pls advice nadia

[feral forge]

No. You should just wait patiently for a response from them, do not start a new ticket unless they haven’t responded to you within 60 days.

[night cloak]

but nadia after july 20th i by mistakenly started a ticket on aug 3rd i gave them informations till umm nick name of my social media then i remember i did a mistake i said close ticket they said you informations have been passed then to delete the ticket i started a new conversation

i will start a new ticket and provide them all informations needed

i think that;s the only solution

[feral forge]

If you haven’t provided all the information then that should not be an issue.

[open osprey]

Why ban?? I didn't play for an account at all ((:

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open osprey.

[rose venture]

Tencent game centre:
We understand the frustration of the legit player who followed all the rules and regulations but due to some players using hacks and teaming up they are unable to perform to their best .So we are trying our best to find out the teams and ban them for 10 years.If we are unable to do so .The qualifying rules will be same as pmnc that is 120 teams will be selected .
We will also send you an additional notification in-game with further information.

is this accurate? @feral forge

[onyx cairn]

Where does it come from? @rose venture

[rose venture]

dk got from a frnd so asking you

[onyx cairn]

Please accept my friend request.

[finite hawk]

How can i register for the summer challenge

[feral forge]

You do not need to register for it. The details of the tournament will be posted in the #events channel on Friday, please keep an eye out on that channel.

[night cloak]

Thats what I wanted to do but look

[loud umbra]

Hi, in invite to PMCO Regional Final. How many slots in team? 5 or 6?

[onyx cairn]

Read the invitation more carefully.

[cyan citrus]

Please contact customer support in-game for purchase related issues.

[night cloak]

They don’t answer thats why im here

[cyan citrus]

Please be advised that we cannot help you with purchase related issues here on discord. Also, you can buy UC from https://www.pubgmobile.com/pay.

[glass sage]

guys, when will the letter come to the post office? still not there, already like 3 days left

[onyx cairn]

Please refer to the last message in #pmco. And kindly read it extremely carefully.

[strange cargo]

Hello

This is my account ID : 5794434216
This account is hacked !

[feral forge]

Do you still have access to your PUBG MOBILE account?

[rotund wave]

Dear,

Pubg Mobile

Subject : Harming Own teammates

Hi , this account killed me by grenade just for my loots and and didn't even revive me pls ban this account pubgm

[strange cargo]

Yes

[cursive pulsar]

Report him through in-game feature.

[strange cargo]

But via Gmail, only the hacker canceled the Facebook link and put his own

[rotund wave]

I did but nothing happened

[strange cargo]

Can you unlink the Facebook from account

[feral forge]

Please report the player in-game. Please know that it may take time for the security team to review the reports.

[strange cargo]

I tried to unlink Facebook, but it tells me after 20 days.. the hacker removed my Facebook and put it yesterday

[feral forge]

The Facebook does not belong to you anymore?

[strange cargo]

No

[feral forge]

From which of your linked login method does that hacker has access to, @strange cargo?

[strange cargo]

The hacker can access the account using Facebook only

[feral forge]

Do you mean that the hacker has accessed your account through your Facebook, unlinked it, then linked his own Facebook to your game account?

[strange cargo]

Yes

[feral forge]

You may contact the in-game customer service in this regard, refer to the steps in this screenshot as reference on how to request a support agent to unlink the unauthorized person’s social media from your account, @strange cargo:

[strange cargo]

No, I will not go back to support the game again, this is not useful

[tiny ferry]

I would like an official to respond to me to present my case to him because the account was stolen and has been banned and I want to get it back

[feral forge]

This is a matter that only the customer service in-game can assist you.

[storm flume]

Please contact the customer service for further assistance, @tiny ferry.

[strange cargo]

Thank you for your time

[tiny ferry]

How can I contact customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @tiny ferry.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight viper.

[strange cargo]

The game support isn't helpful

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @strange cargo. You will have to provide them with the requested information accurately so that they can prove that you are the owner of the account.

[strange cargo]

When I communicate with them in the chat before they take the information and make sure that I am the owner of the account, they say the conversation is over

[celest shadow]

Do you have a screenshot of the conversation?

[strange cargo]

No

[celest shadow]

Do you remember the last message the customer service sent to you?

[strange cargo]

Please contact support on social media

The support does not cooperate with me .. Can you take the required information and contact them?

[odd sonnet]

Tencent game centre:
We understand the frustration of the legit player who followed all the rules and regulations but due to some players using hacks and teaming up they are unable to perform to their best .So we are trying our best to find out the teams and ban them for 10 years.If we are unable to do so .The qualifying rules will be same as pmnc that is 120 teams will be selected .
We will also send you an additional notification in-game with further information.

Is this fake or truth?

@onyx cairn @celest shadow

[drifting mica]

I change the server with wrong can I return to server Europe

[celest shadow]

If the compromised social media account belonged to you previously, you should recover it first by contacting their customer service, @strange cargo.

[celest shadow]

You will have to wait 60 days before you can switch to another server.

[celest shadow]

Do you have a source or screenshot? If not, then this is false.

[drifting mica]

Can I take to anyone PUBG

[celest shadow]

No.

[gentle oasis]

My account was exposed to Band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle oasis.

[strange cargo]

I can only access the account through the Gmail , the hacker hacked my Facebook and unlinked it and linked another Facebook account

[celest shadow]

If that is the case then you should contact the customer service in-game, @strange cargo. You can use the screenshot shared above for reference.

[strange cargo]

Ok

[strong arrow]

when can u report pmco cheaters??

Where can i?

[olive isle]

@celest shadow Can you please give me uc purchase policy

[rotund yew]

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rotund yew. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

Please refer to the pinned messages of #pmco for further information.

[rotund yew]

There's a line game in it.

[celest shadow]

What would you like to know about it?

[steep pine]

After how many days player did not login in game they triggered return event @celest shadow

[celest shadow]

You have to be inactive for 28 days or more, as far as I know.

[strong arrow]

pmco support is already closed,now??

[rotund yew]

That's a number that didn't move, and I log in every day.

[steep pine]

Minimum limited below 28 days @celest shadow

[rotund yew]

And I didn't get a job.

[olive isle]

Is bonus uc expiry after 3 months ?

[celest shadow]

You need to refer to the pinned messages of the #pmco channel and read the FAQs, @strong arrow.

[strong arrow]

Who are the pubg mobile moderators, where can i find them?

[steep pine]

On discord@strong arrow

[celest shadow]

You need to log in for 60 days consecutively without missing a day. If you miss one day, you will start from 0.

[celest shadow]

Which one are you referring to? Can you please provide a screenshot?

[rotund yew]

A lot Haha thanks for help how hard it is achievement
@celest shadow

[strange cargo]

I did what in the following screenshot I sent and this message came to me

[celest shadow]

You can select the first response: "I can wait 60 days for account recovery" since the Facebook account does not belong to you.

[grizzled latch]

pubg team banned my account but I m not using any type of hack and I'm not break any role please help me and unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled latch.

[olive isle]

i purchase ump skin from growing Pack event .is my bonus 300 uc expiry after 3 months

[rotund yew]

can you give me a server link in Mina's body please@celest shadow

[celest shadow]

No, it will not expire.

[celest shadow]

Do you mean the PUBG MOBILE MENA Discord server?

[rotund yew]

Yas

[celest shadow]

You may refer to subpoint 3.1 in #735483472432594994 for the regional communities, @rotund yew. Tap on the blue text.

[rotund yew]

thank thank

[olive isle]

@celest shadow can you please tell me about 3 months bonus uc expiry policy

[midnight jewel]

Can someone help me. I cannot log in to my account it says " Yor account data has migrated to another version".

[feral forge]

If you have migrated your account data to another version of the game, you will have to download the relevant version to access to your game account.

[timid wedge]

First they are Saying you are invited and then they said keep improving what is the problem plz some one Explain it to me @ocean walrus @bold siren @hallow gulch @feral forge

[midnight jewel]

The problem is that i never migrated my account. I'm 100% sure my account has been hacked. Because when i was playing sometimes i get logged out and says someone has opened your account in a different location. Something like that

[pallid briar]

@timid wedge You may have yo try again later. Also refer to this pinned message for more information regarding the video review station.
#questions message

[feral forge]

If your account has been compromised, please contact the customer service in-game for further assistance. Since your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version for further assistance in this regard.

[quick mauve]

Total likes on my posts mote than 1500 Likes
Everone's favorite is 253 likes
My personal best is 132 likes
But in sociala star achievement is 80 likes!?

I was sent to support,feedback-bugs and pubg-support
I did a routine repair several times.
I changed the language several times.
I deleted the game and downloaded it again.

but the problem is not fixing yet.
what should i do please?

-ID:5239930022
-iphone 7 Plus
-Wi-Fi
-Turkey

[vocal burrow]

If i'm Diamond II, is it still possible to reach Conqueror NA solo?

[vocal burrow]

that's for your in-game match likes not your moment likes i think?

[feral forge]

That depends on you, season C1S1 should end on September 13.

[vocal burrow]

wait i thought C1S1 ends on Aug 12???

[midnight jewel]

I've already contacted support in game and they are asking me for a screenshot of my latest in game purchase but there is no option to attach the image. I also emailed them a few months ago but never got a reply back.

[feral forge]

No, RP M1 ends on Aug 12.

[vocal burrow]

oh ok thank you

[feral forge]

You can upload screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game. Also, the e-mail address is only meant for general inquiries, they cannot help you with account related issues.

[timid wedge]

@feral forge plz solve my problem which i just mentioned above

[midnight jewel]

Thank you

[feral forge]

You have been answered, you may refer to the above response.

[night cloak]

Conq is top 500? Or 200

Fake Riggs just said it’s 500 😳

hello

[timid wedge]

i am trying from when it get started but still noting happen

[feral forge]

Top 500 Ace Tier or above.

[night cloak]

I got a 3 month ba n for no reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Oh ok thx so basically if the top 100 player has 4300points and I get ace with 4200 at reset I’m conq?

[timid wedge]

like in 1st pic they are saying you are invited and then just try again @feral forge

[night cloak]

Since top 500

[feral forge]

Unfortunately, we do not have information on the requirements of requesting for the investigator access, you will have to keep trying.

[timid wedge]

😂😂😂😂

[feral forge]

If your rank remain within top 500 at the point 4200 when it refresh at 00:20 UTC, then yes you will get Conqueror.

[quick mauve]

No you are wrong

[vocal burrow]

the game only shows top 100, how do u see top 500?

[feral forge]

You may check your personal rank in the leaderboard.

[vocal burrow]

Nadia thank you've been lovely

I've just got one more question

I'm diamond II with 3500 total points rn. Top 100 is around 4300 points. Does this mean I need around 800 more to reach conqueror

[feral forge]

Yes.

[vocal burrow]

perfect

[night cloak]

@feral forge I am re contacting the customer service last time btw i don't have the receipt of purchase made 3 months ago i did'nt purchase anything for 7 months

what does the oldest purchase receipt mean?

first purchase receipt

??

what does purchase made 3 months ago mean?

tell me fast

[feral forge]

Then you may try to send them the latest purchase receipt, which is the one 7 months ago, @night cloak.

[night cloak]

i have two of them

like both are on same date

[feral forge]

Send the latest one.

[night cloak]

huh? how can i identify that?

same date ma'am

[toxic tartan]

@warm wren
I got the Carding issue in my account. Can you tell the exact amount I had to pay ?

<@&481161015728406538>

<@&639889499718942720>

[night cloak]

Don't ping

Moderator role until it is a server emergency!

[toxic tartan]

Ok, Can you give my answer?

[night cloak]

Nadia Can help you

[feral forge]

Did you purchase the UC through your credit card, @toxic tartan?

[night cloak]

Nadia Which is a web site i can change photo to link

[feral forge]

Imgur.com.

[night cloak]

yeah i used that but it will share our images?

like can other's see?

[feral forge]

Only the person who has the link can view the image, @night cloak.

[night cloak]

oh thanks

[warped pagoda]

Can I also get help here with a question about the eich midasbuy.com website?

[feral forge]

What does it concern, @warped pagoda?

[night cloak]

oh no i made a mistake nadia i sent them another link , like i said u umm i made two purchase a day 7 months ago i sent them another one shoot.

what should i do?

[mild mantle]

@feral forge when will the points of pmco qualified teams anncoune?

[feral forge]

Then you will have to wait until they send you another message, to request you to send them the information again.

[feral forge]

Please refer to the pinned message and the last message in #pmco, read the important note.

[mild mantle]

@feral forge but I don’t understand if you could tell me it would be great

[night cloak]

but i have access to the ticket

[feral forge]

We do not have information in this regard, @mild mantle.

[night cloak]

see that one made 3 months ago

[feral forge]

Then you may again send them the correct information accordingly.

[night cloak]

So i should start another ticket?

[feral forge]

No.

[night cloak]

Then?

can u explain clearly ?

[feral forge]

You may enter your message in this conversation.

[night cloak]

like how ma'am

[feral forge]

Here:

[night cloak]

0-0

[warped pagoda]

So I bought uc this morning and there was an event where you got 1 spin on a lucky spin for every 200uc on the website. I just wanted to buy uc again but the event was gone, although the page said it would stay until 08/20

[night cloak]

how can i correct it the thing i mean purchase made 3 months ago ? that receipt is wrong how can i correct ir

it

[feral forge]

You should contact the Midasbuy support to inquire about this matter instead.

[glossy quest]

When are Emails Show up @feral forge

[feral forge]

As I mentioned earlier, you may send them again all the information correctly and accordingly.

[glossy quest]

@feral forge answer me 🥺

[feral forge]

What e-mail are you referring?

[glossy quest]

Grupe stages

[night cloak]

how how ???? actually i am not getting u ma'am no idea how can i send them all information's again ? i had started so many tickets i don't wanna start more

[glossy quest]

From qualification @feral forge

[night cloak]

ooof!😓

[feral forge]

You may refer to the last message in #pmco channel, @glossy quest:

Everything starting from this stage will be handled in the respective PMCO Discord server for your region. These Discord servers are not public and you can't join them by asking.

[glossy quest]

@feral forge then how I am 100% Qualified to go to stages

But would it not come out from Emails

[feral forge]

Do you still have access to this current ticket and are you able to send any messages this them when you type on Enter your message?

[night cloak]

yes i am

i am able to send message

[feral forge]

We do not provide support for PMCO here, hence we are unable to answer you in this regard.

[glossy quest]

@feral forge ok Nadia 🥺❤️

[feral forge]

Then send them every information that they have requested once again, and make sure your provide them the information accurately.

[night cloak]

like um in a row?

[unreal fern]

I have problem regarding bgis registration

[night cloak]

so aftee that what should i type should i type like this? there is a correction ??

[glossy quest]

@feral forge

[heavy vortex]

What is bgis? 🥴 @unreal fern

[glossy quest]

@ocean walrus

[unreal fern]

@heavy vortex battle ground Mobile india seris

[heavy vortex]

There's something known as patience, you should have some. @glossy quest

@unreal fern Refer to this.

[unreal fern]

Ok

[glossy quest]

@heavy vortex sorry why are you getting involved did I tag you

I need help and it’s important So that’s why other wise I know

[oblique meadow]

I have a question about the growing pack... If i spent 200 uc and 800 growing points then can i get 300uc+ump skin+10 vouchers???

[gaunt shadow]

Is there a invited teams from the Sea Wildcard? #pmco

[night cloak]

Nadia should i send them all information's like again they asked in a row i mean , nick name of social media

[glossy quest]

@onyx cairn are you available

[pallid briar]

Please refer to the last message in #pmco and read the pinned messages, @gaunt shadow.

[night cloak]

Hello my pubgm account is hacked plz help me

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[glossy quest]

@pallid briar

Bro I am still Not understanding

[night cloak]

I have one login but somehow he blocked my login I am getting error server busy

[pallid briar]

Can you please provide a screenshot of the event?

[night cloak]

@pallid briar Hello the link i send to pubg support i mean purchase made 3 months ago that link is wrong nadia is saying to send them all informations again idk how could u advice me pls

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. If you have lost access to your game account, there is nothing that they can do to help. You may still try to contact them but unfortunately, I don't think they can help you much. Please remember that account security is your own responsibility. Please try to recover your lost login method.

[night cloak]

i have acces to my ticket

I have one login access but whenever I try to login getting error server busy

[glossy quest]

I am 100% sure that I am qualified to Grupe stages but I don’t know what discord server The one I Rigster in Pmco Qualification But would it not come out By Email To the Captain @pallid briar

[scarlet tangle]

Last 26th July one of my Facebook id hacked which was linked with pubgm. Hacker linked his Twitter to pubg and unlinked my hacked fb. After 7 days I linked another fb with the help of my email link but hacker still have the access to my account because of his Twitter. How can I unlink hacker's Twitter right now because he is continuously logging into my pubgm. Please help

[pallid briar]

You may have to open a new conversation. I much prefer you wait and get a response from the moderator since she is already assisting you.

[oblique meadow]

@pallid briar

[night cloak]

i have sent them so many tickets already

ok will do, sir

[pallid briar]

Please contact the customer service in-game to unlink any unauthorized social media accounts. You can use this screenshot below as an example, @scarlet tangle.

[charred oxide]

How many points to get top 500

[night cloak]

nadia u still there help me pls ? what do you mean by sent them all information's again? @feral forge

[oblique meadow]

@pallid briar

[pallid briar]

For example if you buy the second pack with 200 UC and 50 Growing Points, you will receive 30 UC, the UMP skin and one 60 UC voucher. For the second pack you will get 60 UC, the UMP skin and 2 60UC voucher if you buy it with 200 UC and 90 Growing Points. This applies for the rest of the packs and you should be able to see all of them by yourself.

[charred oxide]

@pallid briar

[oblique meadow]

@pallid briar okay thx

[pallid briar]

Unfortunately there is no way of knowing the exact number. After you surpass the percentage rankings you should see your exact rank in numbers.

[pallid briar]

Hope you understood.

[charred oxide]

After 0.01

[glossy quest]

@pallid briar can you come private

[pallid briar]

Yes, after that you will enter the top 10000 ranking and will be able to see your ranks.

[pallid briar]

Please be patient, thank you.

[charred oxide]

ok, thank you

[pallid briar]

If you actually qualify you should receive the information via email eventually. Please be patient and refer to the last message in #pmco. Also read the pinned messages if you haven't already, @glossy quest.

[feral forge]

1. Your in-game user identification.
2. Twitter/Facebook/Google Play Games/E-mail/Phone number (any of the login method that the hacker has no access to)
3. The nickname of your social media account that you mentioned in 2..
4. The creation date of your PUBG MOBILE account.
5. A screenshot of the oldest payment receipt and a screenshot of the payment receipt for the transaction made 3 months ago from now.

[glossy quest]

@pallid briar but I didn’t get a Emile

Email

And also On social media I don’t see anything About qualifying to group stages

I’ve got my email open But I didn’t receive anything

And my region is United Kingdom

[pallid briar]

Please be patient regarding the selection process of Group Stages teams, this will be handled in the respective PMCO Discord server for your region. Your team will be notified through email/In-Game mail for confirmation and further instructions regarding Group Stages.
A total of 32 teams will advance to the Group Stages, including invited teams. As everything is subjective the final number of the invited teams may vary, based on how many invited teams accept their invites.
This is being done region by region, so there is no specific time for when each region will get it.
Please keep yourself updated through the official PUBG MOBILE ESPORTS social media channels, which are pinned in #community-news, or in the respective PMCO Discord server for your region.
Please refer to this, @glossy quest.

[glossy quest]

@pallid briar ahh ok but I don’t have PMCO Discord Server can you send me it please

[pallid briar]

IMPORTANT NOTE:
Everything starting from this stage will be handled in the respective PMCO Discord server for your region. These Discord servers are not public and you can't join them by asking.

[glossy quest]

@pallid briar so I will get a email and in that email they

[pallid briar]

Please move to a discussion channel if you don't require any assistance regarding PUBG MOBILE. This channel is not meant for support related to PMCO, @glossy quest. We are unable to assist you any further.

[glossy quest]

Will put the PMCO discord

Right last one

[pallid briar]

Yes, @glossy quest.

[glossy quest]

Thank You A lot 💙💙

[hybrid salmon]

Hackers a lot

UK region

[mild mantle]

@pallid briar bro can I change my roster in group stages?

[hybrid salmon]

Do you want to remove the hackers player huh?

[mild mantle]

@hybrid salmon I wasn’t talking to bro mind your business

[pallid briar]

Please refer to the last message in #pmco and read the FAQ section from the pinned messages, @mild mantle.

No off-topic conversations, @hybrid salmon. Please move to a discussion channel.

[glossy quest]

@pallid briar it doesn’t say there

About Changing roster

[pallid briar]

Please read all of the pinned messages again and move to a discussion channel.

[vocal burrow]

@pallid briar is it possible to change server region before 60 days

[tepid scroll]

No

[charred oxide]

can i get free tesla for limited time or no i mean with redeem code's

[feral forge]

There is no such redeem codes, @charred oxide.

[charred oxide]

ok

[night cloak]

Help me please I can't login to my account getting server did not respond everytime I try

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @night cloak.

[charred fractal]

so the new ump skin in like events gives u free 100 uc if you buy it for 800 points and 200 uc?

[gritty pebble]

TGB is official now ???

[raven lichen]

Hey

Will this get me banned by chance

[gritty pebble]

Gameloop official site announce that tgb is rebranded now

[tired fox]

This pack means if i buy for 200, i will get back 300 uc and ump skin and voucher right

[celest shadow]

Yes.

[celest shadow]

Can you please provide a screenshot?

[celest shadow]

The official Gameloop website is https://gameloop.com/.

[tired fox]

Alright thanks a lot 😍

[celest shadow]

You should contact Google's customer service for further assistance:

▫️ https://support.google.com

You should still be able to log into your PUBG MOBILE account if you have access to your Twitter (if Twitter is linked in this case).

[elfin garnet]

Need support

Any admin fast

@thin halo

@celest shadow

@ocean walrus

[night cloak]

Is this a glitch? And can you get banned for it?

@celest shadow

[celest shadow]

Hello, @elfin garnet. How can we help you?

[elfin garnet]

My account is hacked

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[elfin garnet]

Hacked added his gamil in my 3rd link

[celest shadow]

We do not recommend using this glitch to gain an unfair advantage over other players. Please report it instead.

[night cloak]

I understand but will you get banned for this

[elfin garnet]

I have every information about my account

[night cloak]

Ok

[raven lichen]

This

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @elfin garnet.

[raven lichen]

By like stretching the game

[elfin garnet]

I am not getting support there

[raven lichen]

So I'm on phone and thiz

And I'm on phone

[elfin garnet]

Help me please i have every information about my account and i have my mobile number linked in 3rd link and my google play and Facebook is also connected

[celest shadow]

You should not do this, @raven lichen.

[raven lichen]

Why?

[elfin garnet]

Hacker just added his email in my 3rd link

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[raven lichen]

@celest shadow why?

[elfin garnet]

I am not understanding anything there i had seen a video in youtube

But there are showing it will need to wait 60 days to confirm my account

But in 60 days hacker will change everything 😐

[raven lichen]

Bruh why man

[elfin garnet]

Then i will not get my account back

[celest shadow]

You should instead use the third-person perspective option from the basic settings. You should not change your screen resolution.

[raven lichen]

Oh

All I did was split screen it

I dont see how that can get u banned

[elfin garnet]

Help me🤕

[storm flume]

Please contact the customer service for further assistance, @elfin garnet.

[night cloak]

Piston but are you gonna get banned if you do the glitch?

[celest shadow]

If you use the glitch to gain an unfair advantage over other players, you may be punished if they report you.

[night cloak]

But you can’t kill enemies when your in there

Besides there’s oxygen

[celest shadow]

It is best to report the bug, @night cloak. Please include a full screen recording if you want to report it in #old.

[night cloak]

Ok

[haughty plinth]

Everytime I try to do something this pops up, how much uc do I have too buy

[feral forge]

You can check the amount of UC that you have purchased in the past by checking the payment receipt or by contacting the third-party website or individual.

[haughty plinth]

Pretty sure it was 300 uc or so and I'm pretty sure that was already paid back

[feral forge]

If you have any purchase or account related issues and concerns, you may contact the customer service in-game for further assistance in this regard, @haughty plinth.

[valid socket]

@onyx cairn

Need to talk to u sir

Please

[night cloak]

@vapid badge Could you please check your Dm Box 🙏

[nova arrow]

any @PUBG OFFICIAL THERE?

[green robin]

Hi

[jaunty torrent]

@night cloak

[green robin]

please help me

I bought the wrong thing with a UMP bow in sobitiya.

It is possible to cancel purchases and return UC

Пожалуйста, помогите

Please help

My id: 5770040715

Is it possible to return UC and cancel the purchase of UMP ?

[olive isle]

Refund is not possible

[green robin]

((((

😭

I'm upset

[fierce lintel]

Can I find help?

Can I find help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fierce lintel. Remember to read through #faq before asking questions in the support channels.

[green robin]

((

[fierce lintel]

My account in PUBG Mobile has been banned for no reason, I swear, and I have nothing to harm the environment of the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce lintel.

[green robin]

-140 uc

[devout forum]

I need ShadowTracker spectate software

[gray vine]

My account is ban for 10 years i am not cheater i am using glitches only... If i click file claiming option they didn't shown they shown see this picture

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray vine.

[celest shadow]

Unfortunately, there is not much that we can do about this, @green robin. You should be careful next time.

[green robin]

Thank you for support

[devout forum]

@celest shadow

[green robin]

This is my problem

[celest shadow]

Unfortunately, I do not know what that is.

[devout forum]

@celest shadow ummm this is the software which is used for spectating and it is used in official tournaments but i seen them in many unofficial tournaments i dong know from where they are getting but i have tournament/esports room card

[celest shadow]

I am not familiar with this software. Feel free to contact the customer service at [e-mail].

[molten citrus]

Please help me with my Problem

My ID is Migrated to another Version

[feral forge]

If you have migrated your account data to another version, you will have to download the relevant version of the game in order to access to your game account.

[molten citrus]

But I didn’t do it. My ID was Hacked and Migrated

[pallid briar]

You need to wait for the cooldown to end. There is no other way.

[drifting minnow]

I can't reset my 3rd link password, why is that?

[pallid briar]

Please follow these steps to change your 3rd link password, @drifting minnow:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[drifting minnow]

that's the thing, I tried, But it keeps showing me this

or sometimes take me to the login screen and put a timer of 60+ seconds

[pallid briar]

You need to enter a wrong password three times in a row.

[drifting minnow]

Okay recovered it

thanks

[pallid briar]

Glad to hear that. You're welcome!

[zenith glade]

Hi my acc hacked throw phone number connection how can i remove the phone number connection ?

[steep pine]

@pallid briar what minimum days player did not login in game they triggered and got return events

[pallid briar]

28 days or more.

[steep pine]

Belo 28 days@pallid briar

[pallid briar]

You can't unlink it manually. Please contact the customer service in-game for further assistance.

[zenith glade]

The customer service say wait for 60 day what about the hacker he will login my acc

[reef light]

Pliz help!
please help me because my account has been hacked
Id:530709690

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[reef light]

Not

[pallid briar]

Unfortunately you need to wait patiently for their response. Please refer to subpoint 5.5 in #faq.

[pallid briar]

How exactly was it hacked and what are the login methods?

[reef light]

all my social networks were stolen, I don't know how, but they also stole my Pubg account.

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. If you have lost access to your PUBG MOBILE account, there is nothing that they can do to help. You may still try to contact them but unfortunately, I don't think they can help you much. Please contact the customer service of your social media accounts and try to recover them. Please remember that account security is your own responsibility and please be more aware next time, @reef light.

[reef light]

😭

[night cloak]

did PUBGM update?

my game is acting weird

[raven lichen]

Why does my game whenever I hip fire it like jerks me to where my crosshair goes to space

[pallid briar]

What device are you using?

[pallid briar]

Could you please elaborate?

[raven lichen]

Samsung note 9

[night cloak]

@pallid briar whenever update comes .. my game would take forever to login

[pallid briar]

Can you make sure your hands are not making any unwanted touches specially on the corners? This usually happens if you have big fingers and you are using alot of them at the same time.

[nocturne yew]

any PUBGM Admin There

@pallid briar

[raven lichen]

I'm not @pallid briar

It's just jerking my screen to the top right

Everytime I hip fire

[nocturne yew]

no my clan has been hacked

[raven lichen]

?

idk

[wide marlin]

I thought that ten years was unfair to someone who stole my email and opened a hacker. One day, I got up and took ten years, and God is forbidden.

😩

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wide marlin.

[azure moat]

Hey

Can i leave my crew and join other crew and still continue to play pmco with the same previous crew?

[nocturne yew]

@polar marsh

[pallid briar]

Please elaborate your issue.

[pallid briar]

Please try doing a routine repair and see if that help.

[raven lichen]

What's that?

[devout forum]

@onyx cairn

[pallid briar]

I am unaware of any resent updates. Please refer to subpoint 4.8 in #faq.

[raven lichen]

How do I do that @pallid briar

[pallid briar]

Click on the repair button at top-right of the login screen and select routine repair option.

[raven lichen]

How do I make it to where I dont lose my customs sensitivity

Bc I have custom sens

[pallid briar]

You can upload it to the cloud from the bottom of your sensitivity settings.

[raven lichen]

What is the restore deafault settings thinga

Got it now

[pallid briar]

It will change your in-game settings, sensitivity, layout to the default one.

[nocturne yew]

@pallid briar

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nocturne yew. Remember to read through #faq before asking questions in the support channels.

[pallid briar]

Do you require any assistance?

[nocturne yew]

yes

My clan in PUBGM has been hacked

[pallid briar]

Could you please elaborate?

[versed sleet]

Bgmi account transfer???

[nocturne yew]

my clan has been hacked in PUBGM tomorrow

i have the ID number of the palyer who hacked my clan

[pallid briar]

How did it get hacked?

[pallid briar]

Could you please elaborate?

[nocturne yew]

my fried who was leader of the clan his id get hacked and through him clan get also hacked

but my friend id has been recovered by the hacker kick us from our clan

and become the leader of the clan

[pallid briar]

Please be advised that only the leader can transfer the leadership, otherwise a player is not able to kick/manage the clan. Unfortunately there is nothing we can do, @nocturne yew. Remember that account security is your own responsibility and be more aware next time. You may try to contact the customer service in-game for further assistance.

[sacred rain]

Sometimes when I leave a game I join I can still hear the voice chat of the team in the game I left, even when I join another game I can still hear the voice chat of them until their game it's over, this has happened 8 times I left a game before it started

[rustic sentinel]

When the rank will be reset?

[pallid briar]

The rank will reset after the current season C1S1 ends, which is on September 13.

[rustic sentinel]

Awesome

Thanks buddy

[night cloak]

Durduk yere ban yiyorum 10 dakikalık yardımcı olur musunuz?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid briar]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorny shuttle]

hmm

what is that emote name, that nodes his head up and down keeping hands on the face ( crying emote kind of)

[pallid briar]

You can try asking there in #pubg-mobile and see any of the players there know the name.

[thorny shuttle]

alr ty

[night cloak]

I need assistance for information on unlink plz

[pallid briar]

Please elaborate your inquiry.

[night cloak]

Seems impossible to Unlink my play games

Every time unlink and go back in game .. days was unable to unlink

[shrewd crescent]

Hello I would like to change the mail on my account since the last one was tied up was lost

[night cloak]

@night cloak sometimes it doesn’t say that but even after there isn’t a linking sign to add another link

[cyan citrus]

That emote is called sad.

[pallid briar]

Please refer to subpoint 2.5 in #faq, @night cloak.

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[night cloak]

But my current link is showing

[thorny shuttle]

yea yea thank you very much

[pallid briar]

Unfortunately you can't unlink it manually as of now.

[cyan citrus]

My pleasure, @thorny shuttle!

[shrewd crescent]

In general?

[pallid briar]

You need to contact the customer service for further assistance in this regard.

[shrewd crescent]

Is it the support in the game? please forgive me for my English I am from Russia

[pallid briar]

Yes, please refer to subpoint 5.4 in #faq.

[shrewd crescent]

I can't find something, I went to the settings and then only support and exit, what should I click on?

[gray rapids]

Здравствуйте. Я потерял свой аккаунт Id:512421867.Как его восстановить???

[shrewd crescent]

на англ пиши

[gray rapids]

А ок

Hello. Help me recover my account id: 512421867 name: Tima006

[feral osprey]

when will crews unlock?

@pallid briar

[pallid briar]

Please do not use languages other than English, @gray rapids@shrewd crescent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shrewd crescent]

Sorry

[pallid briar]

If your crew is registered for the All-Talent Championship, it will be locked until the competition ends.

[pallid briar]

Yes, go to Setting and select support. You can contact the customer service from the login menu by selecting the Help button.

[pallid briar]

Do you still have access to your PUBG MOBILE account?

[stiff inlet]

This Player Caught Hacking 🥺

[pallid briar]

Could you please elaborate?

[shrewd crescent]

I wrote that I want to change my mail, they wrote to me that they would give it to the agent and how long to wait?

[pallid briar]

No self-promotion.

[cyan citrus]

Please refer to #faq sub point 5.5 precisely for further information.

[shrewd crescent]

Good!

[thorny shuttle]

there's an ice M4?

not the glacier I am talking bout

[pallid briar]

Could you provide a screenshot if you have any, @thorny shuttle?

[thorny shuttle]

#pubg-mobile bro, its making me mad

[pallid briar]

Sadly I'm unaware of what exact skin you are referring to. There are a lot of M$16 skins and without an example it's hard to pinpoint which one you are exactly talking about.

[thorny shuttle]

ikr, he said its upgradable

but not glacier

[pallid briar]

It is possible that they are just trolling. If I recognise the skin, I will inform you.

[thorny shuttle]

maybe

[cyan citrus]

Who said ? You can go to workshop> The Lab and check all the available upgradable skins for M416 by yourself . I don't think there is an ice like upgradable skin for M416 other than Glacier yet .

[thorny shuttle]

ikr lmao, guys in #pubg-mobile are high

[light hemlock]

HI

[pallid briar]

Hey! how can we help you?

[light hemlock]

MY Email HAS BEEN A BAND

[hidden urchin]

There used to be a channel for reporting cheaters >you tube stream. Is it removed?

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[hidden urchin]

Cool. Thank you.

[faint umbra]

This is my pubg mobile stats in previous seasons these stats were in EU server ( rest of servers my stats were prolly bronze cuz u know I'm playing in EU )
This season I played in EU and NA.
My EU stats r diamond V
My NA stats r plat I
All I wanna know which stats will b shown in this list when next season arrives NA stats or EU

[sick shale]

Highest tier reached, @faint umbra. EU

[faint umbra]

Alr ty

[night cloak]

after that should i sent them message like in this order?

[celest shadow]

You should contact the customer service of your e-mail account.

[light hemlock]

I do not know what to do

[feral forge]

According to what they have requested.

[night cloak]

again ?

ok

[light hemlock]

@celest shadow A day before the reason

Where is the support team link

[thick yew]

can we have an Oceania server please

[feral forge]

If you are using Gmail as your e-mail, please contact the Google customer support for further assistance in this regard, you can find support links via subpoint 2.8 in #faq.

Feel free to provide your suggestions and feedback to the game in #old, @thick yew.

[light hemlock]

@feral forge I use Facebook

[feral forge]

Could you please elaborate your issue, @light hemlock?

[light hemlock]

@feral forge I took a ban for a day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light hemlock.

[thick yew]

yeah i already did but uhm whats that gonna do? was hoping a moderator or someone with a voice to help push this. There’s a lot of Australian and New Zealand players playing this game, it would be nice if we can have our own servers. It’s been 2 years of dedicated support for this game and to have our own server would be much appreciated

[stone basalt]

I unlinked My Facebook Account bt Facebook Friend can still see me & they can invite me.

Bt i cant see them bt some times i can see req

[night cloak]

i don't have purchase receipt made 3 months ago i did'nt buy anything for 7 months

[cyan citrus]

Even if you have removed your Facebook , your friends can still invite you through their Facebook friends that is a feature in-game .

[wooden viper]

My account has been blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden viper.

[halcyon yew]

Hello I need help, my account has been hacked in the game and the hacker linked his email to my account and I can't unlink the email and I want help before it's too late . @feral forge @feral forge

[feral forge]

Please contact the customer service in-game for further assistance in this regard, @halcyon yew.

[feral forge]

What you have provided to them previously and they have accepted?

[feral forge]

As we are volunteers providing community support for PUBG MOBILE here are unable to assist you in this regard, you may put your suggestions in #old, the community team goes through the channel regularly and will forward players' reports and feedbacks to the game to the developers.

[thick yew]

yeah i already did

[halcyon yew]

I really need to unlink it as soon as possible because the hacker unlinks other methods@feral forge

[feral forge]

This is a matter that only the customer service in-game can assist you.

[halcyon yew]

Thanks♥️

[cobalt marsh]

My account was totally hacked and unlinked, Including email...

[feral forge]

Including your e-mail link has been compromised?

[cobalt marsh]

No, i can acces to my E-Mail, but i dont know how the hacker just inlinked my email...

and i dont have access anymore.

[night cloak]

Yes

Yes they did

[feral forge]

Unlinking e-mail/phone number is not a feature yet, they cannot unlink it manually unless they contact the customer service in-game and provide necessary information to prove the ownership.

[feral forge]

So you can just provide them what you have gave them in your previous tickets, as long as they have accepted then it is all good.

[cobalt marsh]

Thats what I do not understand, the hacker spoke with technical support to unlink him, I know cannot unlink the email, but because I succeed, HE literally unlink him WITHOUT MY CONSENT, I have been trying to recover for months but nobody helps in my CRITICAL CASE,

[cobalt marsh]

I have irrefutable evidence, but nobody helps me, nobody gives me explanations, it is so stressful that this happens because it is not the help that I really hope, I was inactive for 7 months for academic reasons and I return to play but when I try to enter my account, it was totally unlinked from social networks including my email.

It bothers me so much because none of these movements was notified me, it was TOTALLY WITHOUT MY CONSENT.

[feral forge]

That is not possible, as a person has to accurately provide some necessary information requested by the in-game customer service, such as the registration date and the oldest payment receipt from the account, unless they are the owner of the account otherwise, they should not have such informations.

[cobalt marsh]

So how the hell do you explain my case, I don't understand how the hacker could achieve it, seriously, I need URGENT help, Don't tell me it's "impossible" because WHAT HAPPENED TO ME is REAL, ALL THAT INFORMATION IS ONLY KNOWN BY ME, not the hacker, How do you explain that to me?

[feral forge]

What does it shows when you attempt to access to your game account via your e-mail link?

[cobalt marsh]

He sends me on sale to create a new character, basically a new account.

[cobalt marsh]

I have irrefutable evidence, evidence that nothing else has, that no one else will have, it cannot be that this is possible, it really is very disappointing, it is an account that you have with me for more than 3 years.

[night cloak]

but umm listen as you said send them all information again right|?

i have two purhcase receipt of latest one

both are on same day

what should i send them like should i look at document no?

[feral forge]

What have you provided them in your previous tickets?

[cobalt marsh]

No, I only had Facebook and Twitter registered as social networks and an email.

[night cloak]

but they said it have been accepted and forwarded to an agent but does it mean the information i send them is all correct?

for every ticket they say this

what glitch ? huh i am scared

nadia listen i have to receipt one of the document no is last digit 40 and the other is 41 which i should send them

[cobalt marsh]

This is disrespectful, it is stupid that even having irrefutable evidence does not help you, you know? I was NEVER NOTIFIED about those movements.

[night cloak]

41 is the latest one

[feral forge]

Just send them what you have previously sent to them, @night cloak.

[cobalt marsh]

There are other games that help you to recover your account without accessing your account, because it is OBVIOUS, YOU WERE HACKED, because they do not provide help in these cases SO CRITICAL.

[feral forge]

Unfortunately, if you do not have access to your PUBG MOBILE account with your linked login methods, the customer service in-game will not be able to assist you any way, @cobalt marsh. Please know that account security is players own responsibility after all.

[cobalt marsh]

7 MONTHS WITHOUT PLAYING AND TOTALLY HACKED.

Awesome.

It is a total lack of respect.

[night cloak]

but nadia the pervious once i have sent them that one is not the latest purhase receipt as i said earlier i had sentthem 40

41 is the latest

[cobalt marsh]

Brother, I have 100% evidence that can prove that it belongs to me ...

[feral forge]

The customer service in-game can only provide assistance to unlink unwanted social media from your PUBG MOBILE account that you have no access to, but you will have to ensure that you have access to at least one of the login method to your game account, because the customer service in-game is unable to recover your access to your game account via your social media once they have been unlinked. Also, please do not bypass the chat filter, @cobalt marsh.

[feral forge]

If you have accepted it then it should not be an issue, you may also send them the latest one.

[night cloak]

both ?

[cobalt marsh]

BUT WHY THEY LEAVE THEIR PEOPLE LIKE THAT, I DON'T UNDERSTAND???

[feral forge]

Only one is enough.

[night cloak]

i am trusting you ma'am

so the latest one

[cobalt marsh]

Let the hackers do that???, as if nothing happened?

[night cloak]

oki

[feral forge]

As per the terms of service of PUBG MOBILE, it is clearly stated that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. Your account security is your own responsibility and you are responsible to keep your social media and account safe, @cobalt marsh.

[night cloak]

nadia you know right i have sent them so many ticket's first one and second one is rubbish because they asked for 3 months ago made receipt right? i sent them middle once as well

so which one will they review ?

[cobalt marsh]

I fully understand that I should have protection from her, but what the hell do I do when I get hacked? IT IS NO LONGER IN MY HAND IT IS IN YOURS AS TECHNICAL SUPPORT.

[night cloak]

latest one ?

[cobalt marsh]

The only way to recover my account is to hack my account with a professional hacker? @feral forge

I can't believe these things happen, seriously, they must provide support and maintenance EVEN WITHOUT ACCESS, WITH PROOF, I HAVE PROOF OF THE FIRST PURCHASE WITH MY ACCOUNT, PHOTOS, CREATION DATE, EVERYTHING.

[night cloak]

nadia shoot again mistake everytime they ask for oldest purchase recepit i send them another one first time i bought a 300 uc thing

and it was on google play

omg

[feral forge]

In this case you should start securing your social media account by changing password and enabling 2FA, you could also contact the social media support of your compromised account in question to recover it.

[hollow heath]

Reason behind this?

[night cloak]

i used to purchase throught google play also

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @hollow heath.

[night cloak]

nadia everyticket i send to pubg support is wrong what should i do|?

@feral forge

i did'nt know i had a older purchase recepit

[cyan citrus]

You should wait for their response patiently and provide additional information if they require any .

[night cloak]

shoot that's why i did'nt get hackers link unlinked

[night cloak]

but they don't get back to me

[cobalt marsh]

But what is the use of communicating with my compromised social networks if the hacker has already linked his social networks, he has it completely, it makes no sense to contact my social networks to recover it, I can enter those social networks without problems, The problem I have is that they give me explanations and that they appeal my big problem that I have. @feral forge

[cyan citrus]

They will eventually . It will keep delaying if you keep creating new tickets .

[night cloak]

again 60 days?

i did start a new ticket because after everyticket they close conversation so i was unable to send them information's

[jovial eagle]

hello I had selected AG as the default reward last season and when this new season started I didn't realize it will select the AG as the default reward and now I received AG from Royal Pass instead of UC which I wanted to use to open the crates.can you please help me. I haven't spent the AG yet

[night cloak]

will they review first one or the latest one i send them?

i want them to review the latest one

what should i do?

[feral forge]

You should not have started another ticket so soon, you should have waited patiently for their response, if any of your information provided to them mismatch with their record, they will send you another message to request the information from you again.

[cyan citrus]

Wait until they respond to you . If you create a new ticket , your request will be delayed again . If you believe the information you provided was incorrect , you can send them a message in the same ticket again .

[night cloak]

so umm i did start a new ticket as i said earlier so should i continue with it

[night cloak]

They close the ticket

[feral forge]

Unfortunately, if you have already collected the AG rewards, and it has been credited to your account, this cannot be refunded or changed later.

[cyan citrus]

You should keep an eye on the ticket that is currently in progress and wait patiently .

[feral forge]

After you have secured your social media link, you may then contact the in-game customer service to unlink the unauthorized person's social media from your game account.

[jovial eagle]

But AG is literally useless what am I going to do with it seriously

Thanks anyway

[feral forge]

Please be careful upon selecting the rewards next time.

[jovial eagle]

That's very helpful thanks

[cobalt marsh]

WHAT? How am I going to unlink the hacker's social networks if I don't have his social media accounts, I don't understand your message, sorry. explain me better, please??

[versed gorge]

i need help @feral forge

[feral forge]

You may contact the in-game customer service to request a support agent to unlink the unauthorized person's social media from your game account, only if you still have access to at least one of the login method to your game account.

Hello, how can we help you, @versed gorge?

[versed gorge]

I made an invalid purchase and became indebted. I want to know all the information about it

[cobalt marsh]

How is that POSSIBLE??, is it possible for technical support to help me unlink social networks from my account ??? @feral forge

[feral forge]

Information regarding?

[low hare]

someone help me with my account got stole

[feral forge]

Yes.

[fiery frigate]

Hello

[low hare]

@hallow gulch

[feral forge]

Do you still have access to your PUBG MOBILE account?

[low hare]

@ocean walrus@thin halo@bold siren@thin halo@celest shadow

[cyan citrus]

Hello ! Please state your issue .

[low hare]

@feral forgeit said it transfer to another platform

[versed gorge]

I need more clarification

[fiery frigate]

I have pubg account linked to facebook and the Facebook account got banned i wiant to log bale to my pubg account help me

[low hare]

so bad

[hollow heath]

What is the minimum amount of uc required for Tesla roadster

[feral forge]

You do not need to mention everyone when sending an inquiry here, @low hare.

[low hare]

Okay

[feral forge]

Account data has been migrated to another version?

[low hare]

Someone stole my Twitter account

Yes

[cobalt marsh]

How that is possible, they need to know that this account corresponds to me, how will they know that it corresponds to me? @feral forge

[low hare]

What can I do now, I still got link to another we chat and email

[inland ermine]

Hi Somebody get me. Can you help with PMCO WILD CARD EUROPE?

[feral forge]

If your account has been compromised, please contact the customer service in-game for further assistance. Since your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version for further assistance in this regard.

[low hare]

But I don’t know which version

[feral forge]

Please refer to the last message message in #pmco, @inland ermine.

[feral forge]

Do you want to know the amount or? Please elaborate.

[low hare]

What can I do now

I did contact the customer support

[feral osprey]

we didnt reg for this week but it still is locked

[low hare]

But no one reply

[inland ermine]

@feral forge Do you know the maximum number of teams invited?

[feral forge]

In this case, please contact the Facebook support for further assistance in this regard. You can find support links via subpoint 2.8 in #faq.

[low hare]

Me?

[pallid briar]

The crew will be locked until the competition ends regardless.

[inland ermine]

My team is in top 10 will be good posicion to be called to the next fase?

[fiery frigate]

I contacted Facebook there is no way to get my Facebook account back

[versed gorge]

I want to know how much the debt is and how much has been paid

[feral forge]

The in-game customer server will request you to accurately provide some necessary informations in order to prove the account ownership is yours.

[feral forge]

You can check the amount of UC that you have purchased in the past by checking the payment receipt or by contacting the third-party website or individual.

[feral forge]

Unfortunately, if you do not have access to your PUBG MOBILE account with your only linked login method, then the in-game customer service will not be able to assist you.

[cobalt marsh]

I understand, what steps do I have to put in order to unlink the hacker's social networks?

[low hare]

@feral forge I still got my email link to the game

[fiery frigate]

Why 💔💔💔

[cobalt marsh]

How lucky you are...

[feral forge]

You may refer to the last message in #pmco channel, @inland ermine:

Everything starting from this stage will be handled in the respective PMCO Discord server for your region. These Discord servers are not public and you can't join them by asking.

[feral forge]

You will have to figure it out by yourself.

[low hare]

@cobalt marsh but I can’t login now , it said it move to other version

[cobalt marsh]

But u have the proof that you show that it really belongs to you in my case I don't have that access to anything.

[feral forge]

You may refer to this screenshot as reference, but in your case, since you do not have access to your game account with your login methods, so this will not work for you, @cobalt marsh.

[final moss]

I can't find the vending machines that are in Miramar, did they get removed?

[cobalt marsh]

So why do you recommend that I do that? ._.

[cobalt marsh]

.-.

This is...

So... omg.

[versed gorge]

I don't want to know how much I bought, I want to know how much of the debt is left, how much is left on the account so that it can pay off the rest

[rose eagle]

Anyone know is that true vikendi is coming from the next season?

[halcyon yew]

@feral forge Koko .My Friend

[feral forge]

As I mentioned earlier, if you do not have access to your game account with your login methods, the in-game customer service will not be able to assist you, @cobalt marsh. But, as you were asking 'but what should you do' and '**if ** the hacker has already linked his social networks'. So in that case, you could first recover your social media link then contact the in-game customer service to unlink the unauthorized person's social media from your game account.

[cyan citrus]

There is no information about the removal of vending machines from Miramar .

[cyan citrus]

Vikendi will be back soon but there is no exact date for the release yet . Please keep an eye on #news for future announcements .

[tacit tundra]

I cant peek/fire can anyone help me idk why i cant

[rose eagle]

Ok thank you

[feral forge]

That depends on how much you have bought, and the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay. Once all of the illegally obtained UC has been deducted from your account, you will be able to receive UC again upon purchasing it.

[cyan citrus]

Can you please check if that option is enabled in your game settings ?

[tacit tundra]

Yes its enabled

[cyan citrus]

Please add more details about the issue you are facing with Peek and Fire.

[storm flume]

You can now access #emulator-chat and #emulator-support, @tacit tundra. Revert this at any time by sending .emulator in #481204134859505684.

[tacit tundra]

I only open pubg and i cant peek fire

[sick shale]

Use #emulator-support.

[versed gorge]

Well I want to know how much illegal UC is left in my account so that I can make the payment

I just want to know how much illegal UC remains on the account@feral forge

[feral forge]

You may try to contact the in-game customer service for further assistance in this regard.

[versed gorge]

ok

[steep pine]

How many types of uc explain one bye one @sick shale

[cyan citrus]

There are no types for the UC .

Please do not use any other language than English please. Also , download the game only from official sources that are Play/App store or official website .

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please state your issue in English if you require any assistance .

[steep pine]

Tell about MediaTek chipset which chipset i get 90 FPS in the Android phone @sick shale

[oblique meadow]

How to recall someone with the code

[cyan citrus]

You may need to open your friend list and select Local Team from bottom right and then you can Create or Join team through a code .

[night cloak]

There is any bug with fist ? Idk why but i cant fist in match or match lobby

[steep pine]

Yes@night cloak

[oblique meadow]

No in events there is recall

[cyan citrus]

Please submit a report of the issue in #old along with channel's pinned instructions .

[night cloak]

Ok

[celest shadow]

Were you playing an Arcade mode?

[night cloak]

Yes arcade mode

[celest shadow]

All right. Please report it in #old and include all the necessary details regarding this issue. Thank you.

[night cloak]

Ok

[oblique meadow]

@celest shadow

[storm flume]

Please avoid going off-topic, @steep pine. You may have unrelated conversations in #chat.

[cyan citrus]

Apologies for my misunderstanding. Please refer to the screenshot below for the requirements to participate in the recall event that apply for all the members . You can recall your friends through social media or the Invitation code . When you recall your friends through a code , the offline friend that will open his account after being offline for 28 days , there will be section of Returning Rewards and the returned player can enter the code there that you have provided .

[cyan citrus]

The support here is only provided for PUBG MOBILE related queries . Please mention the exact device model if you need more information regarding 90 FPS for PUBG MOBILE .

[azure fjord]

I am from India and I want to play PMCO. As you know the game is banned there. My question is can I play PMCO from Africa region where all the other players in my team except me are from Africa.

[cyan citrus]

We do not provide support for indian users here . Also , it is not possible to play the game in a restricted region and not recommend to play it through any unofficial means .

[tall oar]

Hi my account is blocked without any reason I did not do used hacker..?

[cyan citrus]

Can you please share a screenshot of the suspension notice ?

[tall oar]

I did not do anything to be blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall oar.

[fleet mirage]

Username: maksevs2021
ID: 51343423015
Watch videos:

• https://drive.google.com/file/d/1PkO86u9RPEr6iKsyNlT2NRTyNFCqA8Ka/view?usp=drivesdk
• https://drive.google.com/file/d/1UgTZoyFXWB_e7bZF-JsozKxzuH_y9ykG/view?usp=drivesdk

[celest shadow]

Can you please upload the videos to YouTube?

[fleet mirage]

Why? I upload this videos on Google drive

[celest shadow]

Can you please state your inquiry?

[fleet mirage]

This is a cheater

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fleet mirage. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fleet mirage]

I reported to PUBG Mobile support team, and decided to send here to be punished for sure

[celest shadow]

You can report the player through the cheater reports form. However, you will need to upload the video evidence to YouTube.

[night cloak]

I have an account, but I can't log in because of this: Global version is nat available for this account. Please lag in via the
Vietnamese version.
what to do?

[fleet mirage]

I sent an email to [e-mail]

[silk notch]

How many match All Telent Championship Day 1?

@celest shadow

[pallid briar]

Unto 6 matches in one day.

[silk notch]

3 Match join right?

[night cloak]

I need a help

[celest shadow]

Your account has been transferred to the Vietnamese version. You will need to download this version of the game to be able to log into your PUBG MOBILE account.

[night cloak]

I try

[celest shadow]

All right. Feel free to report it to the cheater reports form at https://bit.ly/3uDSJZv.

[night cloak]

But, no result

[silk notch]

@celest shadow ?

[pallid briar]

Please refer to this response from on of the moderators, @silk notch.

[celest shadow]

The daily match limit for the All-Talent Championship is 6.

[silk notch]

We can join 6 Match also? Or 3?

[celest shadow]

You can participate up to 6 matches in a day.

[silk notch]

Oh okay thanks

☺️

[night cloak]

I logged on to the Vietnamese version, but it gave me a new account, why?

[fleet mirage]

Okay, thanks

[celest shadow]

You need to log in via one of the social media/e-mail account linked to your PUBG MOBILE account. By the way, did you intend to transfer this account to the Vietnamese version?

[night cloak]

no, I've only played in Asia sometimes

[silk notch]

3 Day
Total 12 or 18?

@pallid briar 🤨

[olive dove]

18 matches.
The previous information is obsolete, now you can play 18 matches and all the points will count towards your regional ranking.
However, only best 6 matches will count towards your ATC ranking.

[night cloak]

Huh?

i have no tickets now currently processing

I started new conversation new ticket

i made a mistake i sent them wrong payemnt receipt for all tickets i send them

i forgot about i purchased before on playstore

[cyan citrus]

Then send another message in the same ticket with an explanation and the correct information or wait patiently until they get back to you .

[night cloak]

@celest shadow

[night cloak]

but bunk listen i have sent them like 5 or 6 tickets all of them were wrong i mean the scrn shot of purchase receipt

i did'nt knew there was pubg discord server

[celest shadow]

This did not answer my question.

[night cloak]

so what should i do? bunk

pls advice i have a open ticket still now did not send to them

[night cloak]

no, I didn't try to transfer

but i completed messaging them still purchase receipt that one is wrong

[celest shadow]

Does anyone else have access to your account?

[night cloak]

i totally forgot that i made a first purchase in playstore

[night cloak]

No

i was not playing for march till june

[cyan citrus]

Even if you have provided the wrong information in multiple tickets , there is absolutely nothing we can do to change the past . What you should do is to send another message in the same ticket with an explanation and the correct information or wait patiently until they get back to you . Please be advised that we are not affiliated with the game developers and we can't check your tickets , make any judgment or even verify the information in any way . Should you require any further assistance , please reach out to the customer service in-game .

[night cloak]

that time it happened thanks god i linked my email and twitter

[celest shadow]

Please make sure that you log into the Vietnamese version with the correct social media account. You may contact the customer service in-game if you require further assistance.

[night cloak]

Bor, i tried to log on to the Vietnamese version, but it gives me a new account

Bro*

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

How?

[cyan citrus]

Please refer to #faq 5.4 precisely for further information .

[night cloak]

hey sugar

i have a problem

[cyan citrus]

Yes , it is correct . Also , provide them the correct information in the same ticket without creating any new tickets .

[cyan citrus]

Please state your issue .

[night cloak]

bunk how?

game is crashing

3 or 4 times per game

just the oldest purchase receipt and the latest one?

or the full thing?

[cyan citrus]

The one that they asked for .

[cyan citrus]

For how long have you been facing this issue ?

[night cloak]

since last or pre last update

[night cloak]

they did'nt ask for anything

reinstalled game 3 times

[cyan citrus]

Can you please share a screenshot of the last response from the customer service ? While doing so , please hide any personal information .

[night cloak]

ok\

[cyan citrus]

Can you please mention your device ?

[night cloak]

galaxy note 3 plus

Super @celest shadow

till this ticket i had send them wrong purchase receipt

i mean the ticket which is opened

bunk i am sorry that i did'nt realize that i had made a purchase before

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @night cloak.

[cyan citrus]

Can you please go to your phone settings > Software update and check if you have any pending system updates for your device .

Share a screenshot of the second last response from the customer service .

[night cloak]

Thank's for nothing 😫

bunk i did'nt send them the ticket ye

yet.

[cyan citrus]

Can you please provide a screenshot of the second last response from the customer service ?

Before that .

[night cloak]

oki

[cyan citrus]

The customer service clearly mentioned the oldest transaction .

[night cloak]

i dont have that

i deleted that gmail

what should i do?

[cyan citrus]

When did this happen ?

[night cloak]

idk i think long back ago

my first purchase was on 2019

i think so

will i get help?

but i have the latest

i am suffering for past 2 months

[cyan citrus]

Please be advised that you will need to provide all the required information by customer service in order to prove the authority of the account . Should you lack any information , the customer service may not be able to proceed . As of your Google account , it can't be recovered if it was deleted a long time ago . Please be advised that your account security is your own responsibility . Do not share your login credentials with anyone and use two step authentication .

[night cloak]

so what can i do?

the first thing i bought was prime plsu

plus

i did'nt knew this would happen

[cyan citrus]

You will need the required information to prove the authority of your account . If you do not have access to the oldest receipts , then the customer service may not be able to assist you in any way .

Unfortunately , we can't help you in any way in this regard . You may need to contact customer service of Google to recover your account but it is clearly stated that it can't be recovered if it was deleted long time ago .

Once your google account has been deleted , you will lose all the data including your subscriptions . Should you require any further assistance , please contact Google customer support through here : https://support.google.com/ . Have a great day/night ahead !

[tall comet]

Hi I live in Iran and for better connction I use VPN and tonight when I turned off my VPN in lobby I got 10 year BAN and I don't know if there is a way to get it back but It's a bug and need to be fixed, I DID NOT USE ANY CHEATS.
ID: 5796205591
DEVICE : EMULATOR
COUNTRY : IRAN
SERVER: Europe
CONNECTION : TD-LTE With OpenVPN VPN with Switzerland IP

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall comet.

[tired fox]

Is there anyway i can receive the resource from global version to the VNG version 😭😢. My VNG acc looks nub while my global acc has a lot of skins and stuffs.

[cyan citrus]

There is no way to send resources from one account to another account .

[languid gust]

someone hacked into my account but I can boot them off my 2 linked thingys but they still have access to my email and pubg wont let me unlink my email. what do I do

[pallid briar]

Please contact the customer service in-game for further assistance in this regard, @languid gust.

[tribal wolf]

https://fb.gg/v/7c9Yh3p1N9/

now live full hack report

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tribal wolf.

[tribal wolf]

bro now live remove page