questions

[lofty locust]

Thats it,

M249 is good or MG3?

[pallid briar]

I suggest you read the 1.5 patch notes for more information regarding this change:
https://www.pubgmobile.com/webplat/info/news_version3/35372/60662/60663/60724/60725/60765/m22521/202107/894225.shtml.

[lofty locust]

Thank you

[pallid briar]

It is upto the players to decide which weapon is better since it depends on their personal preference. You may ask about other players experience/opinion in #pubg-mobile.

[mortal patrol]

Finish date 16/07/2021 but moderator say start 14/07

[vestal nest]

I want to talk to someone from customer service without entering the game I want to talk to someone

[celest shadow]

Please refer to the message you replied to. This is the updated season times and information from the community team.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vital stirrup.

Please refer to subpoint 5.4 in #faq for further information, @vestal nest.

[radiant yacht]

Will I get ban for 10 years for teaming up in pubg???

[mortal patrol]

Sorry, i saw now. ☺️ Thank you.

[celest shadow]

You will be punished accordingly, repeated violation may result in longer durations of your account suspension.

[radiant yacht]

So for teaming up what is the ban period??? @celest shadow

[celest shadow]

Starting from 1 day.

[radiant yacht]

Maximum??

[jaunty spear]

i get banned for 1 year and there was no reason. Do u know what should i do? or where can i contact with them easily?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jaunty spear.

[uneven talon]

My friend is keep losing his clan what is going on. Yesterday I gave him my own clan and today he woke up while different people become leaders randomly what is going on 😭😭😭

[tiny dock]

My account got banned for ten years but I’ve not used hacks or anything’s that against the game. ID: 5948650451

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny dock.

[night cloak]

@uneven talon Maybe someone else has access to his account/mobile phone.

[uneven talon]

No one has when he lost his first clan he changed everything so please do help me

[night cloak]

@uneven talon Please tell them to strengthen their account security one more time and change the credentials of their phone Lock Screen. As for the clan, only the current leader can transfer leadership. As you said it was your clan, you can consult with the leader.

[sour garden]

Hi, my app keeps closing everytime I open it, it loads and then turns off, I've redownloaded it completely, cleared cache and data, I've checked if I have enough RAM and Storage I have lots, it works after redownloading for 10 seconds but keeps going off, need help! My wifi isn't an issue either I've turned it on and off. It was working fine yesterday and now today it's been doing this for the past 4 hours

[night cloak]

Did the ak got buffed?

[pallid briar]

No such buffs or nerfs have been stated for any guns in the patch notes.

[celest shadow]

Feel free to submit a report in #old.

[night cloak]

Wt abt a silent buff?

[pallid briar]

We don't have any information regarding this in that case.

@winged crest since you already have reported the issue, please wait for the next patch/hot fix and hopefully the issue will be resolved.

[night cloak]

When do I contact your boss?

I want to talk to the manager

[ionic iris]

Yeah, for 5 years

[pallid briar]

What type of assistance do you require, @night cloak?

[sour garden]

^^

[night cloak]

I needed more than one help regarding that I lost my account due to the hack and you do not want to get my account back so I want to contact the manager

[sick shale]

What's your device?

[sick shale]

Please contact customer service in-game for account related issues. We are unable to assist with such issues in any way here.

[sour garden]

Samsung s10 note

[night cloak]

I have contacted inside the flame more than once and they always close the conversation and now I want to communicate with the manager directly and not through an automated response

[sudden owl]

Why is the RP not locked yet? Yesterday Staff here said that RP will get locked on 12th

[runic crag]

Hi,My Account is hacked and hacker linked his email to my game.how to unlink email from account>please help me

[sick shale]

Try to update "Android System WebView" from the Play Store.

[storm flume]

Please contact the customer service for further assistance, @runic crag.

[night cloak]

Unfortunately they did not help you because you have the same problem as me and so far they have not helped me

[sick shale]

8 hours left.

[runic crag]

Customer service not help and not relpy.

[ebon chasm]

Hey
Anyone knows where can I find the top 500 classement of Europe server ?

[sour garden]

It's already updated I believe nothing else to it @sick shale

[ebon chasm]

Hey
Anyone knows where can I find the top 500 classement of Europe server ?

[night cloak]

me too

[blissful stream]

I am noob, how to Play like a pro player. Pls help.

[sick shale]

Top 500 classement?

[ebon chasm]

Yes for the conqueror

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @blissful stream.

[sick shale]

@night cloak, @runic crag Please be patient till the customer service sends a response for your issues.

[storm flume]

Please avoid going off-topic, @blissful stream. You may have unrelated conversations in #chat.

[sudden owl]

What about this? Is it a mistake or what?

[sour garden]

@sick shale

[sick shale]

It has been changed. Refer to pinned messages of this channel.

[night cloak]

I've been patient for a one year and they haven't helped me yet!

[ebon chasm]

So do you know ?

[blissful stream]

Thank you was for the Team to help me. I tagged that person by mistake. However I still am glad for the help I recieved. Where can I give a feedback?

[sick shale]

Season > EU

[ebon chasm]

Yes but it is the top 100 and not 500

[primal tulip]

Hey i have Recoil issue i m gyro users before the update Recoil Was fine now After Update I can't Control Recoil i mean The guns is going up my device is poco F3 please help

The Sensitivity is also same

[sick shale]

@sour garden Can you get a video recording of this issue and report it in #old with the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

[night cloak]

My Twitter account was linked to the PUBG Mobile game, which is the first account that was linked, and then my Twitter account was hacked and the hacker entered it and linked it to his email and then he canceled the link of Twitter and then my Twitter account was restored and I entered PUBG, but unfortunately the PUBG account does not exist and I have all the payment receipt and I communicated inside the game and they did not help me I want to get my pubg mobile account back

I have sent you all proof that the account is mine
I sent you all the receipts that prove that I am the owner of the account
I sent you a video of the account in which the ID appears
I sent you the account creation date that I got from the social media accounts with which I created my account
I prove to you in every way that it is my account and you are not trying to help in any way. I don't know why, although you are supposed to be the only party concerned with helping me.
I spent a lot of money and time on this account. I want a solution as soon as possible, and you do not help and do not appreciate the situation. I have never seen worse support than you before.

[sick shale]

@ebon chasm Oh, sorry. You can see only the top 100 of each ranking leaderboard

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[primal tulip]

@sick shale bro

[sick shale]

Hello, how can I help you?

[primal tulip]

Hey i have Recoil issue i m gyro users before the update Recoil Was fine now After Update I can't Control Recoil i mean The guns is going up my device is poco F3 please help

The Sensitivity is also same

[night cloak]

I told you more than once that they did not help me!

[ebon chasm]

Okay thanks a lot 🙏

[sick shale]

@primal tulip You may need to adjust your sensitivity settings again. However, It is recommended to provide your feedback regarding the experience after update in #old

[night cloak]

@sick shale ranking reset time?

I want to contact the manager directly

[sick shale]

8 hours left

[feral forge]

Feedback regarding the game can be sent in #old, @blissful stream.

[sudden owl]

8 hours left for RP locking only...... not for ranking reset

[night cloak]

@sick shale

[night cloak]

??

[sick shale]

@night cloak Sorry it gets locked in 8 hours and new season starts (Rank reset) on 14th July

[night cloak]

no problem and thank you

[topaz rampart]

Why is my pubg crashing

[pallid briar]

Please refer to subpoint 4.5 in #faq and see if that helps.

[topaz rampart]

It got fixed somehow thanks though

[pallid briar]

Great to hear that and welcome!

[wispy tiger]

[night cloak]

@sick shale @hallow gulch @night cloak @mortal apex please help 😭😭 6 times re installed and 8 times repaired but this I can't fix this black screen issue 😭

[night cloak]

@celest shadow

]@night cloak Nice wallpaper. Is it a Samsung A50?

[night cloak]

😂😂 please fix my issue 😂😂 , and it realme x2

@night cloak Unfortunately, it is a known bug. Hope it will be fixed soon!

[night cloak]

Ok 😭

[onyx lintel]

@feral forge

[feral forge]

For purchase related issues, please contact the customer service in-game for further assistance.

[willow kestrel]

I have a problem with my account, that when I invite people who play on android, they remove them from the game and when I invite people from ios, they do not remove them from the game.

[feral forge]

You mean their game got crashed?

[willow kestrel]

Yes, if they are from android, it removes them from the game, disconnects them and they cannot enter while they are with me, by the way I am from ios

[willow kestrel]

.

[thorny meteor]

لو سمحت

[storm flume]

Please do not use languages other than English, @thorny meteor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorny meteor]

😫

Please my acount is thif

Iny body here

[feral forge]

Feel free to report the issue in #old, @willow kestrel.

[feral forge]

Could you please elaborate your issue?

[frail dock]

sooo... i made a guest account once, and i used an ign that i should of used on my main, i dont use that guest acc anymore... is there way to get it back?

[willow kestrel]

Thanks

[karmic oracle]

Hello guys i need help for something

[feral forge]

Do you still have access to your guest account?

[frail dock]

yes

[night cloak]

Is the Tesla supposed to be silent because a squad came to us with a Tesla and we didn't hear it but we heard their footsteps when they jumped out

[feral forge]

Feel free to state your issue here, @karmic oracle.

[fossil badger]

If I ship legally and return all uc, will the ban be removed from my account

[feral forge]

You will have to change the name of the guest account, so that you can use the name on your main account.

[frail dock]

hmmm... ok, i feel dumb for not thinking of that🤣 thanks so much

[karmic oracle]

thanks...I'm a clean player because I'm an iPad player and i used emulator only 3 times to open rooms I didn't use any illegal methods I got banned by mistake as when I used to login to my account to the lobby I got banned after a short time , What should i do !!

[feral forge]

No, it should not. Please try to repair your game from the login menu, and see if that helps. Otherwise, you may submit a report regarding the issue in #old.

[night cloak]

It's not just me it's my whole team

[feral forge]

No worries, you are welcome!

[lethal kelp]

Anybody has screen shake issue with the latest update?

[silk raft]

@feral forge is there any dedicated server coming for Bangladesh

[feral forge]

You may submit a report regarding this in #old. You should also mention what is your audio settings (Low/High/Ultra) and include the following details, @night cloak:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[feral forge]

No information regarding this.

[feral forge]

Unfortunately, no. Your only option is to wait until the specified date.

[weary vault]

My account in PUBG was banned even though I did not violate the user agreement… I think the reason is the Kong mod… and not only that… On the same day hundreds of accounts were banned and many were my friends too… I hope to look again at the ban.

ID : 5262548032
E-Mail : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary vault.

[feral forge]

Could you please provide us a screenshot of the notice, @karmic oracle?

[elder harness]

IS THERE ANY OPTION TO FIX THE CROUCH

[topaz marsh]

Nadia please someone stole my account and did data transfer to PUBG India what should I do

It’s in Arabic hope you understand me

[feral forge]

Feel free to submit a report regarding this in #old with a screen recording and the necessary information details.

[karmic oracle]

@feral forge

[topaz marsh]

@feral forge I’m ready to do what ever I spent a lot on my account

[feral forge]

Please submit a report regarding the issue in #old with a screen recording and the following details so that the developers can look into it.

Since your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version for further assistance, @topaz marsh.

[feral forge]

You may use the File Claim option to appeal to your suspension. Please refer to subpoint 2.12 in #faq for further information.

[topaz marsh]

@feral forge how do I download PUBG India I can’t I’m in global Version

[karmic oracle]

Please just tell me how to unlock the account i spent a lot for that account and i bought an iPad for that I can't wait 10 years how can they check my account again this is unfair :( 💔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic oracle.

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE, we are unfortunately unable to assist you in this regard. You may try to send your inquires related to that version of the game in the relevant Discord server, @topaz marsh.

[topaz marsh]

@feral forge how do I get the server link to PUBG India please

[feral forge]

Feel free to browse it on the internet, @topaz marsh.

[topaz marsh]

Thank you so much

[brazen junco]

my account actually has some problems regarding missions, like the kill count doesn't increase plssss do help me

in missions

[sick shale]

@brazen junco Can you take a screenshot of the mission?

[thick shard]

Hi, I have an issue that every time I download the maps and resources in game and I restart the game then they’re removed and i have to download them again, what’s the resolution?

[sick shale]

Emulator, @thick shard ?

[thick shard]

No, android phone

[sick shale]

Do you have enough storage?

[thick shard]

Indeed, I do

[fossil badger]

Can I recharge my blocked account until pubg takes all its dues or until the ban is lifted Can I recharge?

[sick shale]

Repair the game and try for one more time

[thick shard]

Alright, thank you. Much appreciated

[feral forge]

After the ban duration is over. The system will keep deducting the UC you purchased legally in-game or through https://www.pubgmobile.com/pay until all the illegally obtained UC have been deducted completely. You can check how much illegal UC you have purchased by the payment receipt or by contacting the third-party website or individual.

[clear glade]

So i spotted some hacks on YouTube and also tested on another phone with guest account those hacks are litrelly working please help me get them fixed

[sturdy quest]

Someone hacked my Twitter account then open PUBG mobile account and link it with his email then i recover my Twitter account .. now he banned PUBG account for one day and tomorrow he will open it and unlink my account then ban it for 7 days to unlink my Twitter account .. i have all things that prove that it's my account and i have all purchase receipt i want to recover it today because if he opened it tomorrow he'll unlink my account

[feral forge]

If you have information about a cheat software, or a Telegram group that features PUBG MOBILE cheating softwares, they can be reported directly to http://cheat-collect.pubgm.cc/.

[ionic iris]

Can i speak directly to a tencent developer ?

[sick shale]

You can contact customer service in-game and they will answer your questions.

[ionic iris]

Thats the point, i dont want a bot to talk to me

I want real person devloper

[sick shale]

If necessary, an employee will send you a message after reviewing your inquiry.

[ionic iris]

Its doesnt even let me talk, it gives me choices when i press "other" it closes the conversation

scam

[sick shale]

What is your question, if I may ask?

[clear glade]

One more thing if you want more links you can search them on YouTube
by no recoil 90fps no grass

These YouTuber are providing moded apks and hacks on YouTube

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @clear glade.

[ionic iris]

Why does my phone support extreme frame rate (i was playing 60 fps before update) but after update, i still have the extreme option on my setting, but i play with 15 fps

It was a fine 60 fps before update, but after update its 15 fps (even tho i still have "extreme frame rate" enabled in setting

[night cloak]

@ionic iris Are you on Galaxy A50?

[ionic iris]

Yes

[night cloak]

It is a known bug. Hope it will be fixed soon!

[ionic iris]

Its been 4 days lmao i cant even play

[flint delta]

@ionic iris I have the same issue

[ionic iris]

I wonder how long "soon" is

[flint delta]

After the update I felt like breaking the phone into 2

Frames goes below 20 and average 12~15 fps

[lusty wraith]

Does anyone know how to direct contact with pubg team? my fri account got banned for to many repport, hes streaming on facebook everyday!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty wraith.

[ionic iris]

Exactly, its stable its noy even a drop from 60 fps, its a stable 15-20 fps

[flint delta]

Its like playing pubg in Samsung S2😂

[ionic iris]

When i open scope i get 2 fps, its like im surfing on galery

[flint delta]

@ionic iris bruh that noice when there is a massive drop

[ionic iris]

Its been 4 days since they telling me soon, cant do it anymors

[night cloak]

Please use #pubg-mobile to continue this discussion.

[flint delta]

@night cloak when will the patch update will be released?

[night cloak]

@flint delta Which patch?

[clear glade]

Its not working

[flint delta]

@night cloak The patch to repair the bugs and issues

[night cloak]

@flint delta Patches will slowly roll out over time.

[ionic iris]

Isnt it like those 5-10mb updates we get randomly ?

[feral forge]

What do you mean by not working, @clear glade?

[clear glade]

I tried to provide channel and video link both its not submitting

I recommend you guys try and search no recoil just once and you'll get all the modded apk OBB files links in a sec don't remove em just fix them

I also have an idea put a apk and obb file detector at the start of the game instead of tencent logo detector will identify if the apk or obb modded or not its much better then report button ingame

[night cloak]

Patches are smol updates that patches certain bugs.

And sometimes can bring new ones.

[feral forge]

I tried to provide channel and video link both its not submitting
Could you please provide a screenshot, @clear glade?

[clear glade]

I also have one last request to provide my oppo Reno 2f with 60fps it would be great it performs great on extreme with config why don't you guys unlock it by yourself

[clear glade]

Yes sir

[sick shale]

@zenith bough You can search for the player ID and report them in-game.

[feral forge]

You should only submit the highlighted part of the link, you may refer to the example in your screenshot.

[dapper sedge]

Can any moderator text me private bc when i write here my problem they mute me .. in pubg mobile Game support .. bot text me i have a problem in my account and it will unlink my account tomorrow I don't know what to do

[feral forge]

Please contact the in-game customer service for further assistance, as this is a matter only they can assist you, @dapper sedge.

However, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[night cloak]

If I get hacked and the hacker has linked his twitter and his email, then can pubg unlink both at the same progress?

@feral forge

[dapper sedge]

My account banned for 1 day then tomorrow he will unlink my social account and ban it for 7 days so after it i will not have access to open the account ... I text support in PUBG mobile yesterday and send them the receipt of all purchase in the account but no response @feral forge

[quiet mirage]

when is the cut of date for pushing rank(not rp)?

[feral forge]

As far as I know, the customer service in-game can only unlink one social media account per request, but feel free to ask the support agent if they can process and unlink two of the unauthorized person's social media in questions in one request.

[hushed hornet]

Hello guys I lose my account

Can u help me

I try 2 contect the company from the game but no one help me

[night cloak]

They are so slow

[feral forge]

Since we cannot assist players with account related issues here on Discord, if you have already contacted the customer service in-game, you will need to wait patiently for a response from them. As they receive an enormous of amount of requests daily, it takes time to review such requests, therefore, we kindly ask for your patience, a support agent will respond to you as soon as possible.

[night cloak]

@feral forge why the heck I cant use 3rd link for login?? It is my own account.

[feral forge]

If you have already contacted them, please wait patiently for a response from them.

[hushed hornet]

Your account data has migrated to another version this massage appear

Nadia no one tell me will help

[dapper sedge]

So no one here can do anything because if i wait he'll unlink the social account tomorrow and I'll not have access to open it again@feral forge

[feral forge]

Since your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version for further assistance, @hushed hornet.

[hushed hornet]

@.Nadia. I need ur help plz

I did last version I have

But the same problem appear

[feral forge]

What was it showing when you attempt to login with your e-mail/phone number link?

[hushed hornet]

This massage /your account data has migrated to other version and I have the last version

[feral forge]

This is a matter that only the customer service in-game can assist you, @dapper sedge.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team

[hushed hornet]

I only linked the account to email and phone number

Plz help me I play from season 2 and I spend a lot of money in my account

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE here, we are unable to assist you in this regard. You may send your inquires related to that version of the game in the relevant Discord server for further assistance, @hushed hornet.

[marsh snow]

Will the Asm gun remain as an evoground weapon or will it be a gun available in classic mode, sooner or later?

Same goes to mg3 ^

[modest folio]

Are there any news on an upcoming bug fix update? It's been really long for issues that should have been fixed in the first couple hours.

[feral forge]

Since the new season will start on July 14, the rank lock should be in about 6 hours.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty kettle.

[fossil bridge]

Hi is the rp missions going to be hard or easy in the upcoming RP

Regarding in one month

[feral forge]

We do not have information in this regard. And for MG3 Light Machine Gun, it is available in classic mode Air Drops.

[marsh snow]

Thank you 🙏

[frail dock]

is there ever gonna be ranked tdm? it always says "coming soon"

[feral forge]

No information in this regard, feel free to share your feedback and suggestion in #old.

[fossil bridge]

?

[frail dock]

thanks... again🤣 💀

[celest shadow]

Please read the version 1.5 patch notes for further information:

https://www.pubgmobile.com/webplat/info/news_version3/35372/60662/60663/60724/60725/60765/m22521/202107/894225.shtml

[night cloak]

someone please help me, I bought uc but they did not come to the game balance😢

[feral forge]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

[fossil bridge]

Im sorry but i don't understand this line. Which high rank ar they referring to?

[feral forge]

No information in this regard. Please be patient for the issues to be fixed, @modest folio.

[fossil bridge]

Ok Thank you

[sick shale]

You can collect a voucher (60 UC) with the free pass at level 30 in month 1, which can be used to get a discount for the month 2.

[rotund fog]

Pubg please fix the Tesla car skin,
All are taking advantage of it.
We can't hear anything until it really gets close, it's clear that the Tesla skin for the Dacia is pay to win .

[fossil bridge]

Oooh thank you very much

[sick shale]

@rotund fog Please provide your feedback in #old.

[oak kelp]

Please tell me how and where I can connect my game account to pubgm official esport live streams to receive rewards for viewing. I know that there is such a function on YouTube (I didn't find information on Twitch), but I don't know how to do it correctly, because there on YouTube is only a connection to a Google account and not to a game account. I need a detailed process on how to do this on youtube and twitch, if you can help.
Thanks :slight_smile:

[jovial wolf]

Is it just me having to face aim assist issue or it is known issue around?

[magic furnace]

Hello

[night cloak]

How quickly does support respond?

[magic furnace]

Ask for help from the developers of an account in Buggy, we are stealing and an internal number has been linked. An internal number is logged in. I want to solve the cancellation of a number

[feral forge]

In Arena mode?

[sick shale]

Are you referring to an event or something? A screenshot would be very useful

[dry vault]

A second chance We hope that those responsible
for the game of Battle of Royal to give us a second
chance by removing the ban on accounts that have
been given the ban because it uses fraud methods
within the game We know how much you want to
make this game fair by preventing programs or
cheating methods. However, in fact, you did not
prevent these programs or means, but you blocked
accounts instead of blocking these programs In
fact, there are some accounts have been blocked
and did not use any of the fraud programs because
of your system to combat fraud, how can you be
sure that these accounts banned because they
used fraud programs Especially that this system
to combat fraud made by human beings who
always make mistakes so how the system made
by human beings do not make mistakes so we ask
you to discuss the issue of giving accounts banned
a second chance And the removal of the ban, as
the value of these accounts is not only material
but also moral is the friendships that have formed
within the game Deprive the player of playing with
his friends as you have blocked the way to cotact
his friends within the game, which is his account on
Facebook or Twitter In fact, we want this opportunity
as some of us have learned the lesson not to use
fraud programs, while others want to lift the injustice
caused by the anti-fraud system.
iD5506230358

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry vault.

[feral forge]

There is no estimated time. As the customer service in-game receives an enormous of amount of requests daily, it takes time to review such requests, therefore, we kindly ask for your patience, a support agent will respond to you as soon as possible.

[storm flume]

Please contact the customer service for further assistance, @magic furnace.

[fossil bridge]

Will the 5RP point count on the next RP?

[analog nebula]

Why dont I have the 90fps option available on my S21 Ultra? I heard many devices with the Snapdragon 888 chip set have the 90fps option available after the update.

[magic furnace]

Ask for help from the developers of an account in Buggy, we are stealing and an internal number has been linked. An internal number is logged in. I want to solve the cancellation of a number

[sick shale]

500 RP points, yes

[fossil bridge]

Thanks again

[barren aurora]

Uc not delivered

[sick shale]

@barren aurora Please do not share images where your email address is visible.

[magic furnace]

Ask for help from the developers of an account in Buggy, we are stealing and an internal number has been linked. An internal number is logged in. I want to solve the cancellation of a number

[sick shale]

90-fps option may not be available on some devices despite the capabilities. No further information in this regard

[barren aurora]

I dont purchase unofficial

[oak kelp]

I mean official drops from esport events. I saw today post, about free outfit for everyone during upcoming big summer event. A already 2 month player but first time saw what pubg have drops.
I just don't know what/where I can connect my gaming account for streams. I don't find full information about this.

[sick shale]

Please contact customer service in-game for further assistance in this regard.

[magic furnace]

Please, I want to unlink an extension that has been hacked and I want to cancel

[barren aurora]

Im contact

Bat not reply

[storm flume]

Please contact the customer service for further assistance, @magic furnace.

[barren aurora]

25 days

No collect no noting

[sick shale]

@barren aurora Can you take a screenshot of the last reply from them?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @zenith bough.

[barren aurora]

I dont have reply

[sick shale]

Can you send me a link or screenshot of the post?

[barren aurora]

Pubg customer service no reply to me

Im close conversation

[sick shale]

Please contact them again and make a proper support ticket, @barren aurora.

[analog nebula]

Is it cuz the S21 Ultra is too new? It shouldn't be that difficult to add the option.

[oak kelp]

https://www.facebook.com/100641941342192/posts/587993232607058/

[storm flume]

Please do not use languages other than English, @grave timber. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Most likely.

[magic furnace]

Please, I want to unlink an extension that has been hacked and I want to cancel

[grave timber]

Hi

who can help

[sick shale]

Please contact customer service in-game for further assistance in this regard.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.
Repeating the same questions will result in a mute.

@grave timber How can we help you?

[grave timber]

I am asked to attach a receipt but I do not have a button

iPhone 7

[oak kelp]

Sorry, I just helped :(

[lucid dew]

Hello, my name is Akshar Padhiyar and my Character ID is :- 553759445 and Pubg Name is:- RUBYtnKING. My account was banned for no reason. I checked the ban records and i found that I was playing from emulator at that time and it was officially GameLoop Emulator. I think game detected that i was cheating but i was only playing from emulator. And emulator was detected in game. So can you please unban my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid dew.

[sick shale]

You can upload the screenshots on (https://www.imgur.com) and send them to customer service as links.

[night cloak]

I have the same problem, they told me to wait 24 hours

[grave timber]

do not understand

[sick shale]

@oak kelp There is no need to connect your game account with anything to get these rewards. All you have to do is to participate in the events available in ESPORTS center in-game and follow the rules of each one for further information. Alternatively, some redeem codes may be shared in the livestreams on PUBG MOBILE ESPORTS social media accounts, which can be redeemed via the redemption center on PUBG MOBILE official website.

[fossil bridge]

Is the m4 permanent or time limited?

[night cloak]

Hello guys,

[sick shale]

No information. I suggest to wait for the event date which is on July 22 - 25.

[night cloak]

I have an issue that started few days ago got fixed somehow and now I have it again.

I have iPad Pro 11 2020, whenever I turn my microphone to ON I cannot hear me teammate and they cannot hear me. When my microphone is OFF than I can hear them but than of course they cannot hear me,

Does anyone know what is the issue?

[fossil bridge]

Ok thankz

[oak kelp]

Reward drops via watching inside game in esport section? Thanks, I know about promo codes.
But another question, why on youtube settings exist function connect pubgm account? Hmm.

[sick shale]

Unfortunately, I'm still unable to get you on this point. A specific screenshot would be very useful

[fossil bridge]

I'm sorry to bother you but where on youtube is that

[oak kelp]

Thanks for answer.

[night cloak]

When do I contact the manager?

[sick shale]

Feel free to remind me on July 22 so I can look up for more information.

[sick shale]

Please state your issue here

[night cloak]

I want to mention my problem to the manager

I have an issue that started few days ago got fixed somehow and now I have it again.

I have iPad Pro 11 2020, whenever I turn my microphone to ON I cannot hear me teammate and they cannot hear me. When my microphone is OFF than I can hear them but than of course they cannot hear me,

Does anyone know what is the issue?

[sick shale]

What is your problem?

[tender cove]

How long will this last?

[sick shale]

Can you take a screenshot of the audio settings?

[cyan shoal]

Hello

[night cloak]

I want to tell my problem to the manager

[storm flume]

You can now access #emulator-chat and #emulator-support, @tender cove. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

There's no game manager here

[sturdy abyss]

@sick shale Can you please tell me how to apply for official room card?

[cyan shoal]

I mistakenly removed my girlfriend from PubG Mobile. We lost 2100 Synergy points, could you please make her my Lover again?

[night cloak]

So how did you work and who appointed you?

[steep pine]

Well fire button no working when I knock somebody with fist I pressing fire button but player no moment was shown dont tell me go to feedback I all ready go and put my request but noting reply or this bug was fix

[celest shadow]

What is the issue?

[sick shale]

Unfortunately, you won't be able to recover them

[night cloak]

My issue, been around since 4 days ago for about 2 days, and than it went off somehow, and now is came again

[cyan shoal]

@sick shale but we are human and such mistakes can happen. Can't we reach a manager?

[celest shadow]

Please refer to this message for further information:

#questions message

[sick shale]

@night cloak Lower the level of Microphone and Speaker little bit and try again?

[night cloak]

I tired it.

[storm flume]

Please avoid going off-topic, @fossil bridge. You may have unrelated conversations in #chat.

[sick shale]

More

[cyan shoal]

doesn't make sense

[night cloak]

I want to communicate with a senior official or manager

[cyan shoal]

why can't u help me 😦

[celest shadow]

This is a matter the moderators of this Discord server or the customer service in-game cannot assist with, @cyan shoal.

[night cloak]

I want to communicate directly with the moderators

[night cloak]

Its not issue with the sounds. Its a bag. Because it went away alone after couple of hours..

[cyan shoal]

Who can help me? How can I contact with them?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

@night cloak I suggest to submit a report in #old with the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

[night cloak]

Thanks sir. I will do it

[cyan shoal]

@celest shadow who can help me? How can I contact with them?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @cyan shoal.

[steep pine]

fire button no working when I knock somebody with fist I pressing fire button but player no moment was shown dont tell me go to feedback I all ready go and put my request but noting reply or this bug was not fix @celest shadow

[night cloak]

??????

[celest shadow]

It takes time for such an issue to be fixed. If you have submitted a report in #old, please wait patiently. You can report again tomorrow if you have a screen recording of the issue to further help the developers to understand it.

[cyan shoal]

@celest shadow Who can help me? How can I contact with them?

[celest shadow]

Please state your issue here.

[night cloak]

I'm sorry you can’t help me

[celest shadow]

No one would be able to recover your lost synergy points. Please be careful next time.

[viral magnet]

Hey guys, I'm having super high CPU usage after the new update and my character freezes mid-game which gets me killed every time. I have a decent pc with decent internet connection and this issue only came about after the recent gameloop update.

[cyan shoal]

@celest shadow Is there anyway to reach PUBG Mobile support for real?

[celest shadow]

Feel free to leave your feedback in #old or seek further assistance in #emulator-support.

[celest shadow]

You can contact the customer service in-game if you need further clarification.

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[night cloak]

My Twitter account was linked to the PUBG Mobile game, which is the first account that was linked, and then my Twitter account was hacked and the hacker entered it and linked it to his email and then he canceled the link of Twitter and then my Twitter account was restored and I entered PUBG, but unfortunately the PUBG account does not exist and I have all the payment receipt and I communicated inside the game and they did not help me I want to get my pubg mobile account back

[hoary shore]

My primary id got hacked and linked to facebook of someone but i can access it with my gmail and trying to unlink hackers account but need 7 days to retrive my id but hacker is login again n again please help

[barren aurora]

Im dont add friend in team

Dont purchase uc uonoficial

Wtf its this

I nead play wit friend

Please help mee

[storm flume]

Please contact the customer service for further assistance, @night cloak and @hoary shore.

[celest shadow]

You need to purchase UC in-game to make up for the unofficial UC that you have purchased previously, @barren aurora.

[woeful anchor]

I had an account and it was linked to banned facebook account and i want my account back what should i do?

[barren aurora]

I dont purchase unofficial

[celest shadow]

Please contact Facebook's customer service for further assistance in this regard:

▫️ https://www.facebook.com/help

[celest shadow]

You may contact the customer service in-game if you need further information.

[night cloak]

Where ? If you want to say inside the game, I tell you they will not help me! And stop evading

[barren aurora]

i want to play with friends and wait for me for a month for pubg to answer me, so try to solve my problem as soon as possible

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[night cloak]

@celest shadow when possible please check this account ( 5353562305 ) as it was banned maybe by an error or glitch of the game.. i would like to mention that the account in matter is a pmco 2021 finalist player and beside a big ammount of money and emotions invested in the account there is also a lot of work growing it trough out the time... We have made all the claims that we could do ingame and trough out all the ways that we thought are corect... Our only hope now is that we get the account unbaned as soon as possible and we are atending a possitive result of this situation. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

So who are you and what are your benefits?

[hoary shore]

@celest shadow already did all the process but nothing is being done till now

[night cloak]

Why don't you answer me in private!? How long have I been talking to you!?

[celest shadow]

We are volunteers, hence we cannot assist you with account related issues.

[celest shadow]

You will not receive any response from @polar marsh because it is a Discord bot. Please contact the customer service for further assistance.

[barren aurora]

i bought a uc that didn't stack and then i asked for a refund, when i got a refund a problem arose, pubg took away my uc and forbade me to play with friends and collect

[storm flume]

Please contact the customer service for further assistance, @barren aurora.

[night cloak]

inside the game?

[celest shadow]

Yes.

[night cloak]

They didn't help me

I have sent you all proof that the account is mine
I sent you all the receipts that prove that I am the owner of the account
I sent you a video of the account in which the ID appears
I sent you the account creation date that I got from the social media accounts with which I created my account
I prove to you in every way that it is my account and you are not trying to help in any way. I don't know why, although you are supposed to be the only party concerned with helping me.
I spent a lot of money and time on this account. I want a solution as soon as possible, and you do not help and do not appreciate the situation. I have never seen worse support than you before.

[brave cosmos]

i need help 😦

idk any email im glad to have even found a discord for pubg

my account is going through a bad bug and needs fixing

[wraith matrix]

@celest shadow Can i know the correct time of the new season?

[feral forge]

Could you please elaborate?

You may refer to the pinned message in this channel, @wraith matrix.

[brittle hound]

Yo anyone know the Time for PMCO NA in EST?

[brave cosmos]

@feral forge whenever my friends join my lobby they'll disconnect, i even tried randoms and they were disconnecting. its my account because i signed on my other account and it let them play with me. but on my primary account it dont let nobody join my lobby 😦 😦

i tried repair, i tried uninstalling, and still today it disconnects my friends

only lets me play with certain people.

what is going on?

[feral forge]

You may submit a report regarding the issue in #old and include the following details, @brave cosmos:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[kindred veldt]

Dear Pubg Mobilr team, when will the 20th season come,Can I know exact date for turkey

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[pallid briar]

Please use #pmco instead.

[graceful nimbus]

Hello, I am using the Samsung galaxy A50 device. The device has 6 gb ram and supports 60 fps. But after the 1.5.0 update in the game, the fps value started not to exceed 20. There was no such problem in the 1.4.0 version. When will this be fixed?

<@&481161015728406538>

[pallid briar]

July 14, 2021, 02:00 UTC.

[celest shadow]

You may submit a report in #old regarding this issue.

Please be advised that the moderator role mention is reserved for server-related emergencies.

[night cloak]

I do not know the reason why you are only volunteers. Is it reasonable to give up fighting the epidemic and volunteer for this bad company?

[brave cosmos]

i cant reply gotta wait 6hrs smh

[pallid briar]

You can edit your previous message.

[graceful nimbus]

Do you have any information about when the update patch will come?

Because after the update in the game errors appeared

<@&481161015728406538>

[pallid briar]

No information as of now. You can kee an eye out on #news.

[feral forge]

Please remember not to mention the moderator role as it is reserved for server related emergencies, @graceful nimbus.

[graceful nimbus]

There are bugs in the game. You already know that there will probably be a patch, but right?

[pallid briar]

Yes there will be a patch/hot fix in the future. But we don't have any information about when it will be released.

[graceful nimbus]

Thank you for information

Good evening

[pallid briar]

Have a great day/night ahead.

[graceful nimbus]

Thanks

[ionic iris]

Will Error 403 respond if i dm them?

[nocturne pelican]

caame on pubg and my mic stopped working

out of nowhere

[white ocean]

help

pubg isn't matchmaking

i can only go training

[celest shadow]

Do you have a screenshot, @white ocean?

[celest shadow]

Restarting your game may help with this.

[nocturne pelican]

nvm, it was my clan trolling me -=-

[white ocean]

just that brb @celest shadow

[night cloak]

so there will be 2 royall pases next season. each 300uc ??

[celest shadow]

It is a monthly Royale Pass and it will cost 360 UC. You may refer to the version 1.5 patch notes announced in #news for further information.

[robust bloom]

They can help me.

[pallid briar]

Hello! can you please state your issue?

[robust bloom]

I'll give you a poobag, but I'll beat Amylu Basord and say, "Is it a joke?

[white ocean]

and then it'll last forever

here

[pallid briar]

I do not understand what you mean. Please use #chat for off-topic conversations.

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual, @white ocean.

[robust bloom]

@pallid briar I say I'll hit my Facebook email and password but say it's a fool.

[brave cosmos]

i found a glitch, its the pink helmet

[white ocean]

it isn't matching

[brave cosmos]

it disconnects my friends haha

[white ocean]

i tried every map and it isn't matching

@feral forge

[robust bloom]

@feral forge hello

@feral forge I say I'll hit my Facebook email and password but say it's a fool.

[pallid briar]

Can you please explain what you mean by that?

[feral forge]

There may not be enough emulator players in the server to make a match at the moment, you may try again in a different time.

[pallid briar]

As advised before, please report bugs/glitches in #old.

[brave cosmos]

its fine lol i fixed it on my own

[robust bloom]

😂💔

Im sorry

[celest shadow]

Which language do you speak, @robust bloom?

[robust bloom]

I sent it with deception im so so sory

You can speak kurdish?

[celest shadow]

No. If you require further assistance, feel free to join a regional community under subpoint 3.1 in #735483472432594994.

[inner narwhal]

when does s20 start rank

[pallid briar]

July 14, 2021, 02:00 UTC.

[misty burrow]

Playing an iPad, I came out with a ton of values, I got a band for no reason, and I didn't have any program or file on the iPad

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty burrow.

[tired venture]

hey is this official discord server. my account got banned for no reason. i got reported by a stream and his wviers and i have prove pleas take a look in to my account. i spent more then 20k$ on that account and i had 8k uc in it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired venture.

[zealous lava]

someone hacked my account, if you can help please text me

[mortal apex]

Please contact the customer service in-game for further assistance. You may refer to subpoint **5.4 **in #faq for further information.

[celest shadow]

@zealous lava:

now how do I unlink this new social network? it say to unlink need 21 days, so for 21 day hacker will have access???
Please refer to Tina's instructions. You need to contact the customer service in-game and request them to unlink the unauthorized person's social media account. This does mean that you need to provide the customer service with some information to confirm your ownership over the account.

[ionic iris]

Fix it or not, i deleted the game cya

[zealous lava]

thanks, I did contact CS in game

[lofty locust]

Why there is so many M249 dropping on floor

Like it wasnt even from airdrops

[pallid briar]

The M239 is no longer a crate weapon.

It has been replaced with the MG3. Please read the patch notes from #news for further information.

[zealous lava]

so beside getting my acc back to my only control, what about side damage? hacker stole my lvl 9 clan, spend my 8k UC, deleted all my closets friends(had friends with 10k+ synergy...) and more...

[agile oxide]

Swear pubg doesn’t care about fix anything deleting the game ✌️

[zealous lava]

OMG they changed my server to ASIA

[pallid briar]

Please remember that your account safety is your own responsibility, @zealous lava. We suggest you change your password and turn on 2FA to help you avoid such Unfortunate incidents from happening in the future. I don't think you can get a refund. Maybe the CS can help you out but i don't think so.

Also unfortunately you need to wait for the 60 day cooldown to end before changing your server again.

[zealous lava]

I didn't share my account, my Twitter that got hacked was only for Pubg, and I never posted there or anything, only for logging in from iPad, so the only place who was not secure, it the Pubg account data base or something, so if anyone fault...

[swift crow]

I have a question but before the next pass there will be a patch or the pass will only be unlocked without any patch because I can no longer access my account and I am afraid there are problems with the update

[zealous lava]

they try hacked my Email too, never share that email either

[pallid briar]

The pass should be unlocked automatically when the estimated time occurs, @swift crow. No information on when the next patch will be released.

@zealous lava I suggest you read the pinned messages and see if that answers some of your questions.

[zealous lava]

I will thanks)

[swift crow]

Does exist a login failure due to server problems in the account?

A friend that already got that problem told me that i have to wait two weeks for the server timer

But is there any other Ways to fix it?

[rocky gale]

Dear PubgM staff , please I need help.
my account was banned and I didn't do any thing wrong, I spend to much time and money on the account and it was banned for no resaon. please if any one can check the case and replay me I'll be thankfull.
account name : 『 TAB』 Raƒeeq
account ID : 5168833466
E-mail : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rocky gale.

[olive dove]

Can you share a screenshot for the issue you are facing?

[swift crow]

I have video

U can find it in #old

That one

[olive dove]

Found it, did you contact the in-game customer support to get your account checked?

[swift crow]

How to contact

[winged umbra]

Hello. Which trucks can use the Tesla Cybertruck skin? Is it the open truck from Sanhok only? Thanks

[olive dove]

Login Menu: Select Help in the top-right corner of the login menu.

[swift crow]

Poor information on how to contact them

Oh then i already did

@olive dove already did everything but I still can't log into the account

[olive dove]

Yes, the skin is only can be applied to the Rony car that can be found in Sanhok.

[analog wadi]

when will the season 19 rp lock?

[olive dove]

1 hr and 17 mins from now.

[swift crow]

So no help for me ?ty sm

[analog wadi]

ok,thanks @olive dove

[winged umbra]

Thank you 👍

[olive dove]

Please check #faq points 4.3 and 4.4. Maybe it is a DNS problem.

[dapper osprey]

I have not been able to log into my account for three days. It gets stuck on the last screen when entering. please help me.

[storm flume]

Please refer to subpoint 3.3,3.4 in #faq for further information, @dapper osprey.

[swift crow]

Thank you for the support.

[olive dove]

Anytime, I hope it works for you.

[swift crow]

Thank you , sorry for being quite hysterical but i thought i couldnt get in the game back for a lot of time,tho when can i join back without using vpn?

[dapper osprey]

@olive dove help meeee

Pleaseee

[swift crow]

@dapper osprey try the same bud

[olive dove]

We are here to assist you so don't feel sorry.
If this solution works for you that means you are facing a problem with your ISP. You need to contact them for further assistance.

[olive dove]

I answered you many times, please check #faq 3.3 and 3.4.

[lapis elk]

Guys i can't enter to lobby

[crimson bluff]

Hello my account was banned but not found the pan why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson bluff.

[dapper osprey]

I have the same problem

[lapis elk]

I install the game 3 times

[dapper osprey]

But there is no one helping me

[dapper osprey]

Me too 🤷

[rotund adder]

When’s payload will be back up in USA

[storm flume]

Please refer to subpoint 4.3.,4.4@lapis elk in #faq for further information, .

[olive dove]

We don't have info in this regard, keep an eye on #news .

[olive jetty]

Can you guys bring back ranked arena?

[olive jetty]

Try repairing the game

[lapis elk]

Nothing happens.

[swift crow]

Devs there could be some problems with some outfits before a update?

Could them give problems with the game

[cyan citrus]

@swift crow, can you please explain what is the issue you are facing ?

[cyan citrus]

Hi , can you please mention your UID ?

[cyan citrus]

Please mention your UID .

[dapper osprey]

UID ?

[cyan citrus]

The season RP of current season has already ended . A new season will begin on July 14, 2021, 02:00 UTC .

[cyan citrus]

User ID that you can find in the profile .

[dapper osprey]

5322201713

My pubg ID

@cyan citrus

[cyan citrus]

That issue has been reported multiple times . Please submit the details of issue in #old along with channel's pinned instructions , @dapper osprey and @lapis elk.

[dapper osprey]

It has been reported many times but still not fixed. I can't enter the game for 3 days... @cyan citrus

[cyan citrus]

@dapper osprey Please edit your message and include your Numeric User Identification , Device information , Network Type , Country , Screenshot / Recording of the issue ( if possible ) . #old message .

[cyan citrus]

I understand your frustration. Please wait for a patch to be released .

[dapper osprey]

I was about to be conqueror but the season is over :)

[cyan citrus]

That is very unfortunate . You can try again in the season . Your patience is highly appreciated .

[swift crow]

Just found that everytime i wear the unicorn set without head cover it makes me insta crash

[lapis elk]

5628436780‪

[swift crow]

Then i cant join back in the game could be some outfit assets problem with the update

[lapis elk]

The same suit

[cyan citrus]

That issue has been reported multiple times . Can you please share a picture of that Outfit ?

[swift crow]

Imma give a picture

[cyan citrus]

Can you please share the in-game screenshot ?

[swift crow]

They cant join in game

[lapis elk]

This suit

[swift crow]

That one

[lapis elk]

When i weard it the game crashed

And i can't open it again

[cyan citrus]

@celest shadow : #questions message .

@swift crow and @lapis elk Please submit a report through #old along with channel's pinned instructions and wait until the issue has been resolved . Your understanding and patience is highly appreciated in this regard .

[swift crow]

I try to do a video with proofs

[cyan citrus]

A video evidence would be very helpful . Attach it in #old along with your report .

[lapis elk]

Its my problem

[cyan citrus]

@lapis elk I'm already aware of that . As you have submitted a report already , please wait patiently until a patch has been deployed .

[lapis elk]

Ok

[cyan citrus]

@lapis elkPlease edit your message in #old and include all the details pinned in #old .

[lapis elk]

Type what?

[potent aurora]

+1 same problem

[woeful edge]

+1

[storm flume]

Please do not use languages other than English, @woeful edge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

User id , Device information , Network Type , Country and Screenshot / Video evidence ( if possible ) of the issue .

@potent aurora and @woeful edge , you are advised to submit a report of the issue in #old along with channel's pinned instructions .

[swift crow]

If someone can translate, when I open the emulator from my account, he pulls me out by himself opening any other account, it works normally, someone can translate this message.thats what he said

[lapis elk]

Dont speak arabic he just english

[potent aurora]

we know its ok

now how we can fix this prob

[lapis elk]

Come dm

[potent aurora]

we have the same ur prob

ok

[cyan citrus]

@lapis elk Please do not use any other language than English .

[lapis elk]

Sorry

[radiant sky]

Hello i have a demand

Can payload mode stay all the time

Not only 3days

[cyan citrus]

You are advised to leave your suggestions in #old .

[radiant sky]

Thank you

[cyan citrus]

You are most welcome , @radiant sky.

[limpid kraken]

Hello mods.

I have a complain regarding something

[cyan citrus]

Hi , @limpid kraken. Please state your issue .

[limpid kraken]

There's a telegram channel who sell pubg Mobile ID...
But when someone pays him money seller blocks him and takes away his money without giving ID

[limpid kraken]

Means type of fraud

[orchid swift]

hello

[stark hazel]

So my twitter has been hacked thats linked to my pubgm account. I came here a week ago and I was advised to go in game pubgm support but they asked for stuff I don't have, like first purchase on the account, account creation date etc I just dont remember at all and my account is currently banned for a week (2 days left of 7 day ban) I didnt do anything it was the guy who hacked my twitter he deliberately was hacking because I wss still logging in the account via Google play. He keeps trying to unlink it as I try to unlink the twitter but everytime he logs in through twitter the unlink cancels so im stuck in a loop what do I do?

[orchid swift]

My account has been banned, can I contact a moderator?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid swift.

[slim star]

is there a different apk for 32bit and 64bit?

[cyan citrus]

Hi , please be advised that selling and buying PUBG MOBILE accounts is both against the terms of service . As we do not have an appropriate channel to report telegram groups , you may need to report it to telegram through this link https://telegram.org/support . You may include the group link , group name and the reason for your report .

[slim star]

hmm

[cyan citrus]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[cyan citrus]

Also , you can see purchase history in your App store .

[cyan citrus]

There is only one APK available that you can download from here : https://pubgmobile.live/apk .

[slim star]

understandable, have a good day

[cyan citrus]

You are most welcome , @slim star. Do not hesitate to come back if you will have any other concerns .

Hi , please leave the same suggestion in #old so that the developers can look into the issue .

[median nimbus]

Control it's not working button changed @cyan citrus

[cyan citrus]

Can you please elaborate your issue and include more details ?

[cold tulip]

hey is there anyway i can send uc to my teammateS?

[cyan citrus]

You can send them by purchasing through https://www.pubgmobile.com/pay .

[cold tulip]

is it quick bro?

[median nimbus]

Settings controls I am changed my style and is not changed in game playing@cyan citrus

[cyan citrus]

Mostly , the delivery is instant but in some cases it may take some for the purchased item to be delivered .

[cyan citrus]

Please report the issue in #old along with channel's pinned instructions .

[cold tulip]

Wow, thanks for the assistance. @cyan citrus you deserve mod

[cyan citrus]

Thank you so much for your valuable feedback , @cold tulip. Should you require any further assistance , do not hesitate to ask it here again .

[storm surge]

Can I write for somebody in dm ? For getting correct answer

[cyan citrus]

Hi , please state your issue here if you require any assistance .

[cold tulip]

Yo. @cyan citrus is there a way to transefer uc from acc tgo acc

[storm surge]

Yep , I have lose 1 link sociality and now someone trying to get my account)
I write to support in game , but i not sure that screen shots with payment was aded

[cyan citrus]

You can't transfer the UC from one account to another account .

[storm surge]

I don’t want to sand uc

Like bot in game support write me , sand a payment screen shots

And after that I don’t get massage

[cyan citrus]

You can find your payments through your App store .

[cyan citrus]

Can you please share a screenshot of the last conversation ?

[storm surge]

Can I sand in dm

Because everyone can see

[cyan citrus]

You can share it after hiding the personal info . Also , my direct messages are opened if you would like to continue through there .

I'm afraid I can't understand the language of that conversation . Can you please translate the last reply of customer service for me ?

[celest shuttle]

To whom it may concern,

My name is Ahnaf, in game name :爪AChIиЁ

ID no: 5265929685.

Why my account is ban? whether didn’t nothing, even though i didn’t play a single classic match in this season then how i violate any rules.

I challenge you to show me a prove of using any cheat or modification of your data.

Even i didn’t purchase any carding UC.

So unban my account or i will file a harassment case  against your company in My country and also in International legal authority.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest shuttle.

[spice cipher]

Here @night cloak

[grizzled zephyr]

How do I add emotes to my favourites in-game?

[night cloak]

Hi can i report a player?

[modest folio]

Dawg when is the bug fix?

[celest shadow]

Noted.

[jagged gyro]

its says to update to the latest version but there isn't any updates in playstore iam using bgmi

?

[night cloak]

Hi piston can i report a player?

[celest shadow]

Drag to equip or remove an emote from your Inventory:

[celest shadow]

What would you like to report?

[celest shadow]

No information in this regard.

[grizzled zephyr]

No I want to add them to my favourites

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @jagged gyro.

[celest shadow]

There is no option to favourite an emote in the game. Feel free to provide your feedback or suggestions in #old.

[night cloak]

I want to report Violation of the User Agreement

[remote falcon]

Why is it in Arabic?

[grizzled zephyr]

There is, found this on #media

[celest shadow]

We are sorry to see that you have encountered this error in-game. Please submit a report in #old regarding this.

[remote falcon]

Okay

[celest shadow]

Ah, I see. I understand now. If I remember correctly, you could only favourite the emote during the time where you can obtain it through the Royale Pass.

Please do not self-promote here, @visual epoch.

[celest shadow]

What is the video about?

[grizzled zephyr]

Thanks for clearing up

[broken verge]

Why language of this event is Arabic. When my language is English

[night cloak]

I want to report someone who wants to sell their account

[celest shadow]

Another member had reported a similar issue earlier. It would be very much appreciated if you could report it in #old with the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Thank you.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[celest shadow]

You can report the video through this form, @night cloak.

[feral cedar]

hello

someone help me i have a problem in pubg

[tender sequoia]

Galaxy Messenger set transfer in bgmi

[cyan citrus]

Hi , please state your issue .

[cyan citrus]

Please be advised that the support here is only provided for the PUBG MOBILE global version . Please move to BGMI server for any further assistance .

[river dagger]

Who is this character and how to get this?

[remote falcon]

I forgot the email address i used for email log in and can i reset it or unlink it and put a new email?

@celest shadow

[cyan citrus]

No information regarding that . This might be a temporary regional event . Feel free too ask the community in #pubg-mobile if you do not get an answer here .

Can you please elaborate your concern ?

[cyan citrus]

It is not possible to remove the third link manually as the third link is still in beta phase .You may need to contact customer service in-game for any further assistance .

[remote falcon]

I did but the main thing is i forgot which email and last email I remember i used to get a verification code and i also used another email address to see if that’s the one or not

But still didn’t get any code in both emails @cyan citrus

[cyan citrus]

@remote falconThere might be some service issue in receiving the mail . Is it showing an error when you try to enter the email ?

[remote falcon]

No when i used the option for verification then it told me to wait and i did and checked but didn’t get any code

[frozen schooner]

Why am i seeing this in Arabic? Since my language is English and region is Bangladesh?? What PUBG how many glitch can you provide?? I can't read now!!🙂

[cyan citrus]

Please make sure that you are entering the correct email linked to your account . There might be temporary service downtime that is causing that issue . You are advised to leave your concern in #old along with channel's pinned instructions and reach out to customer service in-game for any further assistance .

[cyan citrus]

Please leave the details of the issue in #old along with channel's pinned instructions .

[heavy vortex]

For the time being , you can use google translate for that. @frozen schooner

[frozen schooner]

@heavy vortex i did used G.T. @heavy vortex but the fact is game having many kind of problem's every day like Control issue now language issue, cheer park big human issue, Library big foot issue, Inventory Bug face issue they are not fixing these bugs, they bring many items instead of fix those irritating bugs😆
I wish Krafton see this bugs and fix soon. And Discord can give solution instead of showing Feedback bugs every time.
I couldn't play a single match cuz my control customisation is messed and they ar not getting where i set them to those button stays there default place.. so my gameplay is ruined.. and saying this thing will give me no help instead of Feedback bugs 🙂

[heavy vortex]

also *tencent

[naive zenith]

I didn't know you could break these metal doors located in the three buildings at military base with a molotov

[cyan citrus]

Hi , is there any issue ?

[versed axle]

in bgmi the update will come today 7:30 pm

[cyan citrus]

Hi , please report online cheating content of PUBG MOBILE through this form https://bit.ly/3soBavK.

[celest shadow]

Please submit a report in this regard in #old. If you have a screen recording, or if you can reproduce the issue and screen record it, please include it in your report as well.

[limpid kraken]

There are many people in all chats of BGMI who scam people to give paid popularity and take away UC.... They are fraud

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @limpid kraken.

[limpid kraken]

Can I get discord server for BGMI

[celest shadow]

Feel free to browse for it on the Internet.

[limpid kraken]

Ok

[boreal ravine]

pubg my friend just lose 600 uc for no reason just want to see if you can help him out. If you do then hell be forever grateful. appreciated

[storm flume]

Please contact the customer service for further assistance, @boreal ravine.

[round spear]

Where can I report Livestreams?

[night cloak]

please help him

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @round spear.

[woeful zenith]

My game keep crashing whenever I open it

is there anyway to fix it or improve it?

it only happen after this new update

[cyan citrus]

Hi , is it crashing on the loading screen ?

[woeful zenith]

yes

after u login with facebook or game centre, it stuck on the thin white bar at the bottom of the screen

and it just crash

[cyan citrus]

@night cloakPlease refer to this message .

[cyan citrus]

Did this issue happen after you tried to change a specific outfit ?

[woeful zenith]

oh the crash was inconsistant when i was drawing for Tesla. A short while after I got a Tesla, I can't get onto the game anymore

😂

[cyan citrus]

Please try to do a routine repair of the game and clear game cache . If still does not get fixed then clear resources of the game .

[night cloak]

@celest shadow @hallow gulch why i didn't get super smooth option in pubg?

[woeful zenith]

are u referring to the repair button on the side of the homescreen?

I can't see it anymore since it auto log me into the game

[cyan citrus]

Yes , precisely .

[woeful zenith]

and I can't get into the game to log out of my account

nvm i got it

[cyan citrus]

I see ! Can you try to clear game cache and see if it will fix the issue ? If not , then you may need to clear the data . Be advised , it will delete your maps and resources .

[night cloak]

@cyan citrus

[cyan citrus]

That option is not available yet . Feel free to add your suggestions in #old .

[woeful zenith]

clearing cache doesn't work 😂

i've already tried to redownload the app

doesn't work

[wispy stump]

Bru I accidentally killed everyone including my self

💀💀💀💀

[cyan citrus]

Please submit a report with details of the issue in #old along with channel's pinned instructions . Also , make sure you do not have any pending software or system updates for your device .

[cyan citrus]

Please be advised that killing your teammates intentionally may harm the gaming environment . You are restricted from playing with a team until you regain at least 60 merit .

[lusty flicker]

Hello, my account has been blocked for 10 years for no reason. What should I do to get it back?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty flicker.

[woeful zenith]

@cyan citrus oh yeah. From reading the feedback-bugs channel, I got this helmet equiped before it crushes. Is this the reason?

[cyan citrus]

No information about that . As you have already submitted your report , please wait until the developers look into the issue . On the side note , we did receive similar reports where certain cosmetic can cause crash issue .

[tardy elm]

Hello, I need help regarding my pubg mobile account, a while ago everytime I tried to login it would tell me that I already logged in with a higher version, and couldn’t login again, and then after an update rolled out and I updated, when I log in it would take me to the create a new account section and create a whole new soldier for me. How can I get my account back and fix this because I spent so much on my account and can’t lose it.

[heavy vortex]

How long did you have the account has been logged with new version issue? @tardy elm

[tardy elm]

I had it for a week, or a week and a half then I gave up until an update rolled out

[heavy vortex]

That seems like ur account was hacked and the hacker unlinked ur social media in those 7 days and now you have no account left

That's why the game creates a new account when you login

[tardy elm]

Does that also include email/password link? Because I also tried that with the same result

[heavy vortex]

You had your email linked too?

[tardy elm]

So there’s no way for me to get my account back and the things that were in it?

[tardy elm]

Yeah I did, and I tried logging in with the email but it would still create a new account

[heavy vortex]

Did you have same gmail for the social media and 3rd link?

[tardy elm]

Yeah

But the email wasn’t compromised just the first social media link

[heavy vortex]

If email was secure then you should be able to login with it.

[tardy elm]

Then I tried logging in with the second linked account but I had the same problem

[heavy vortex]

But if he changed the password for email then unfortunately you lost your account.

[tardy elm]

That’s the thing, I can’t. everytime I try it would send me to the create a soldier page

Like logging in works and everything and he didn’t change anything and I also logged in with the one-time password that gets sent to my email, but the thing is it keeps sending me to the create a soldier.

[nocturne grove]

If mission ignition mode get rank of classic mode rank then why not the mission are not complete in mission ignition mode

[cyan citrus]

Please reach out to customer service in-game for any further assistance .

[nocturne grove]

I have a mission that pick up 8x scope,but in that mission it won't count

[celest shadow]

Mission Ignition event mode is an EvoGround mode, and not Classic.

[viral sentinel]

@Error 403#4903
i had a problem yesterday in the last third of an last hour of this day and my internet was cut off,
Because of that, lost 550 pieces during the ceapr power event. I was going to buy the UC and buy skins mythic.
i hope you to solve the problem at least I want if u can give me a half the UC or extend the event again, i didn't benefit at all from it
i used more than 11,000 UC or gave me the car skins which equals 400 pieces and the parachute equals 120 pieces or any solveing
thank you advance ❤
My name : MoAbuZaid007
My id : 5633102588
My country : egypt
Wifi/mobile data : AbuZaid / Vodafone eg

[nocturne grove]

@celest shadow but it's ranking system is classic

[dry phoenix]

Hello. After the latest 1.5 Update, Samsung Galaxy A50 Started to Muscle, it should give 60 fps, but it gives 30 fps, I wonder why?

[celest shadow]

You will be able to earn rank points from the Mission Ignition mode, but if the task requires you to complete it in a Classic match, you need to play Classic modes.

[storm flume]

Please contact the customer service for further assistance, @viral sentinel.

[celest shadow]

Feel free to report the issue in #old.

[tardy elm]

I tried, but they provided no help whatsoever. What should I tell them or do?

[cyan citrus]

Can you share a screenshot of the last conversation with them ? While doing so , please hide your personal information .

[night cloak]

Hey i entered the game 3 hours ago and i got message that ”server not respoding try again” and tried to join the game but couldn’t, and i got -41 even though i didn’t play the game,is there any way to get -41 points back?

[feral forge]

Unfortunately, you cannot get your lost point back, @night cloak.

[night cloak]

Ok...then...

[dry phoenix]

Hello. After the latest 1.5 Update, Samsung Galaxy A50 Started to Muscle, it should give 60 fps, but it gives 30 fps, I wonder why?

[feral forge]

You may submit a report regarding this in #old.

[dry phoenix]

Okey

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[open sphinx]

Some buttons are glitched after update like Sprint and over the shoulder I've tried to adjust but they are stuck to one place

[feral forge]

This issue has been forwarded and awaiting for further response. But you may also consider reporting this in #old.

[night cloak]

The worst technical support I've ever seen

[open sphinx]

Oh ok Thanks

[winged narwhal]

I cannot log in my account since 4-5 days. It gets stuck in loading screen. I tried with my friend's mobile too.Same issue happened in her mobile too. I tried to search my account through my friend's account, I can't even search my account. Whenever i click in my profile,pubg mobile screen gets freeze

@feral forge Can uh help me please?

[feral forge]

Please submit a report regarding this in #old with the following details, @winged narwhal:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

You have already been answered, so please do not repeat your question here. @night cloak.

[maiden crystal]

Hello Team! Recently i redeemed a credit valued $1 in the summer rich best partner event. But when i checked back there was no credit inserted into my phone credit bill. Is there any way you can help me?

[feral forge]

For purchase related issues, please contact the customer service for further assistance.

[maiden crystal]

Alright thanks

[winged narwhal]

@feral forge should i need to add video or what?

[feral forge]

Yes you can.

[winged narwhal]

See i can't even see my profile

[dusky basin]

Hi, I’ve asked in-game and pubg facebook but no reply. Hope to find some help here.

[cyan citrus]

You may refer to the pinned message of this channel .

[winged narwhal]

@feral forge Can uh please add this video to #old i can't add because of some reasons

[feral forge]

There is a 6h cooldown in the channel, you can either edit your message and include the link of the videos or submit another report after the cooldown.

[dusky basin]

This was in-game. Clearly stated season 19 ends on 17 July. I’ve even timed to reach next level in 2 days. Now it’ll be a stretch to get it. Only one night left. I asked about end date on Facebook but no reply.

What I need help for is: RP season ended today and my RP points that I’ve accumulated from RP missions and opening about 60 crates saved over 3 seasons are all gone. Was saving them to buy 2 of the emotes. Can pubg help by checking on the number of points lost at season end and send me at least 1 of the 2 emotes please? Was caught off guard thinking I still have a couple more days to redeem 😥

[sturdy quest]

Someone hacked my account and linked it with his email .. i try to text the customer service in game and send to them all purchase receipt and all things that prove that this is my account they say that they will respond in 60 day .. but now the one who hacked my account banned it for 1 day then he'll ban it for 3 day then unlink my social account then ban it for 7 days so after 10 days I'll not be able to open my account .. so what can i do to make the customer service text me as fast i spent alof of money on this account and i got depressed because of that

[feral forge]

Unfortunately, that is not possible, @dusky basin.

[heavy vortex]

The rp end date is given in rp section and not that screenshot which you showed. That is still your fault to notice the wrong date

[feral forge]

Please know that this is a matter only the customer service in-game can assist you, your only option is to wait for a response from them, @sturdy quest.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[winged narwhal]

i can't attached the video in edited message so

[dusky basin]

so season 19 ends today or 17 July?

[heavy vortex]

Today is the last day of season 19.

[dusky basin]

so the info in game is wrong 😒

[heavy vortex]

That is still for season, not for rp.

[dusky basin]

i’m trying to seek clarification. no need to slam, thanks

i was trying to clarify that the info in game is wrong so we have until today to push rank and not 17 July.

[cyan citrus]

Yes , that is correct .

[slate kernel]

Somany bugs in pubg mobile new 1.5 update

[cyan citrus]

Please reports bugs through #old along with channel's pinned instructions .

[night cloak]

where is the pubg voice pack where you can buy for uc

[cyan citrus]

Please wait patiently until the customer support gets back to you with a valid answer . Unfortunately , there is nothing we can do here on discord . Your understanding is highly appreciated in this regard .

[cyan citrus]

Which voice pack are you referring to precisely ? Also , different voice packs depend on the region and may not be available for everyone .

[night cloak]

there should be a section with crates and if your lucky you can also get the voice pack

character crate

[fickle fjord]

when is season 20 starting from?

[cyan citrus]

There is no information about that as of now . Please keep an eye on #news for any future announcements .

[night cloak]

its coming out tommorow

[cyan citrus]

Cycle 1 Season 1 start: July 14, 2021, 02:00 UTC .

[night cloak]

imagine saying there is no information its obviously you dont know the answer

<@&481161015728406538> you should add a support team that can help us otherwise some people cant answer your question like @cyan citrus and im sure your about to say something about dont ping the moderators unless its important or something like that

[cyan citrus]

You can come back tomorrow then . Please be advised that the information given here is only through official channels and not third party sources .

[night cloak]

i asked a question then you said be precise then you dont know the answer dude

Why would they have that in pubg new channels its something thats not as big

How to change the voice of your character I know it cause uc

cost*

[cyan citrus]

As I mentioned earlier , the information here is only provided through official channels . If there is no information about an upcoming voice pack , then my positive answer would cause prejudice . Also , please refrain from arguing as this channel is only meant support purpose .

[fickle fjord]

dude, it was free in the recent event when the voice pack was introduced..likewise character like sara and companion like falcon was also free in the beginning but it costs uc now..you should play the game on regular basis to redeem them

[night cloak]

there is no upcoming voice packs i just wanted to know how to BUY THE VOICE PACKS

dude shade op aleast you some what understand

how to I buy it with uc where is it

@fickle fjord

[cyan citrus]

@night cloak, I apologize for misunderstanding . Please refer to my this message . Also , you can buy characters that will unlock voice packs for you .

@night cloak, you can click on workshop > character in-game .

[pseudo crag]

hello

can i get midasbuy support here ?

like whats about new season offer

[night cloak]

Help! I'm being surrounded

[pseudo crag]

Kill all enemies @night cloak

[night cloak]

I need PUBG Mobile clear patch notice

[feral forge]

This channel is only reserved for community support for PUBG MOBILE here. You should contact the Midasbuy support at [e-mail].

[night cloak]

that voice command help! I'm being surround can be annoying when people spam it. I tell somebody don't land there your going to die then they land there and get knocked then spam Help! I'm being surrounded

midas buy I dont think you can buy uc for cheaper if so they probaly give it to you in like 30 days

Next season elite pass 300 UC re fund or 360 uc refund

so you should not trust them

[feral forge]

If you do not require assistance related to the game, please move to our discussion channels, @night cloak.

[night cloak]

the season elite pass with not be 300 uc it will be the same price as every season

No next season 360 UC month 1 rp

[feral forge]

You may refer to the version 1.5 patch notes in #news for further information in this regard, @night cloak.

[feral forge]

The ordinary RP will cost 360 UC, and for the Elite RP it will cost 960 UC.

[night cloak]

@feral forge ok

[opaque root]

Can we get 360 uc back... After 50 RP

[feral forge]

960 UC with 1,200 extra points, which is 12 levels.

[pseudo crag]

and 360 UC ?

[feral forge]

You may refer to the version 1.5 patch notes or keep an eye out for #news for further information in this regard, @opaque root.

[pseudo crag]

nothing there

i can't see anything

[feral forge]

We currently do not have further details of the rewards and prizes for the upcoming Royale Pass Month, so you may want to keep an eye on #news for further announcements in this regard, @pseudo crag.

[pseudo crag]

okay boss

[zinc creek]

Can someone explain to me what this means? "This feature cannot be used as you don't have enough UC. Please make up the refunded UC to improve your gaming experience."

[west thistle]

is it safe to use iphone configs to make the game smooth and lag free?

[feral forge]

Could you please provide us a screenshot of the issue?

No, it is not, @west thistle. Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[zinc creek]

When I want to invite any friend to the team or collect any reward, this message appears

[quasi vessel]

Hello everyone

I need help please

My account was hacked and I really don't know what to do???

I tried contacting pubg support and google no one is guiding me in right direction

[pseudo crag]

Don't worry dear when Nadia is here

[feral forge]

Will get back to you soon.

Do you still have access to your PUBG MOBILE account, @quasi vessel?

[quasi vessel]

Yes still linked through my Google email

[pseudo crag]

Can i unlink my third link ? From PUBG-M

[feral forge]

Can you identify if the unauthorized person had linked their own social media account to your PUBG MOBILE account, @quasi vessel?

[feral forge]

It is not possible for you to unlink your e-mail address or phone number on your own at the moment. If this login method has been compromised or stolen, please contact the customer service in-game for further assistance.

[quasi vessel]

The hacker is unlinking my Facebook acct, and has somehow got my Facebook account banned 😒☹ and he has linked his Twitter account to my pubg account

[pseudo crag]

Not stolen thats my own. Just wanna remove

[feral forge]

Please contact the in-game customer service for further assistance in this regard, you may follow the steps in this screenshot as reference on how to request a support agent to unlink the unauthorized person's social media for you, @quasi vessel:

[night cloak]

pubg mobile has the worst costumer service

[feral forge]

Unfortunately, unlinking e-mail address/phone number is not a feature yet. So that is not possible at the moment.

[quasi vessel]

Yes I have done this@feral forge

I feel I'm just not getting any response 😪

@night cloak I totally agree

[feral forge]

As the customer service in-game receives an enormous of amount of requests daily, it takes time to review such requests, therefore, we kindly ask for your patience, a support agent will respond to you as soon as possible.

[night cloak]

i have waited for 3 days and didnt get a response

[quasi vessel]

@feral forge I understand, I will wait 😭😭😭🥺

Was just really excited to start rank pushing for new season 😭😭😭💔

[graceful nimbus]

Hello, when the new Royale Pass arrives, will a patch come with it? I will be happy if you inform

[zinc creek]

Can you come back to my problem?

[graceful nimbus]

Please wiew to my problem

[pseudo crag]

tomorrow

[quasi vessel]

Thank you so much @feral forge thanks pubg fam🤗💕 take care

[zinc creek]

?

[sour garden]

I stated this yesterday but, my app keeps closing everytime I open it, it loads and then turns off, I've redownloaded it completely, cleared cache and data, I've checked if I have enough RAM and Storage I have lots, it works after redownloading for 10 seconds but keeps going off, need help! My wifi isn't an issue either I've turned it on and off. It was working 2 days ago but now it's not, I uninstalled webview on android and then updated it but nothing, I downloaded the app on other wifis and data including resources and still ita doing the same thing. My account isn't banned either and I have a Samsung s10 note which isn't old.

[feral forge]

Please try to perform a routine repair from the login menu of the game, let me know if it works works, @zinc creek.

[zinc creek]

Ok I will try

[zinc creek]

No it didn't work

[feral forge]

Please know that it may take some time for the developers to look into the matter and fix the issues. If you have submitted a report in #old, please wait patiently, and hopefully they will release a patch to fix these issues soon. Sorry for the inconvenience.

[sour garden]

Is it worth putting in another report or not?

[feral forge]

Does it affect you inviting your friends to your lobby or collecting the rewards, @zinc creek?

[lime juniper]

The times displayed in-game are wrong. You can refer to the patch notes for the correct times.

[zinc creek]

It's not just that I can't do anything with the game but play by myself and I honestly can't do that

[feral forge]

If you have more details to add on, you may submit another report in #old, @sour garden.

[zinc creek]

About 4 months ago I purchased UC from a stolen credit card, and a month later I received a week-long ban and all my UC was deducted.

[cyan citrus]

Cycle 1 Season 1 start: July 14, 2021, 02:00 UTC .

[feral forge]

If you had previously purchased UC from unauthorized websites or by illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay. Once all of the illegally obtained UC has been deducted from your account, you should be able to play with your friends and use the in-game features again, such as collecting rewards, @zinc creek.

[zinc creek]

I have bought about 10 thousand UC Do I have to buy that much UC so that I can play with my friends again ?

[night cloak]

do I get x50 when I complete all missions or it is luck

[feral forge]

Yes. Since the purchased in your account has been refunded, you will have to make up the amount of refunded UC by purchasing UC until all the UC that was obtained unfairly has been recovered.

[feral forge]

It all depends on your luck.

[night cloak]

The worst company in the world pubg

[zinc creek]

I don't know where I will get this money to buy UC 😂 ، but anyway thank you 🌹.

[grand warren]

is the next pass going to be $10 or did it change?

[feral forge]

The ordinary RP will cost 360 UC, and for the Elite RP it will cost 960 UC.

[grand warren]

alright thanks

[long bane]

hello please can you tell me how to do that mission i highlighted ..?
i don't understand the language what it's trying to mean ...
thanks for help in advance

[feral forge]

It is in Thai, it means send BP to a friend.

[long bane]

ok thank you very much
and what about the 500 km kos thing pls ?
i don't know what is kos

[terse ingot]

Even though I do not share the account information anywhere, the account is stolen. If stealing the account is so easy and you are not interested anyway, let's steal it for 1.2 months, let's think about it for 1.2 months, let's learn everything, let's steal then the authorities won't do anything anyway

[cyan citrus]

if you still have access to the game , you may need to contact customer service in-game for further assistance .

[feral forge]

It is in Turkish, it means run 500 metre.

[hot stream]

why don't you put 90fps on black shark 4? I bought 4 because it's better than 3 and now I play at 60fps when on 3 I played at 90 bahhhhh

[feral forge]

In this case, the game needs to be optimized for your device first. Feel free to leave a feedback in #old.

[long bane]

thanks a lot

[terse ingot]

@cyan citrus I'm contacting you bro, what you need to do is that everyone is victimized, everyone's account is stolen and transferred to the india server and you ignore this, we invest our money in this game, everything is in your hands, there are transactions that you can handle with one click.

[cyan citrus]

Please be advised that we are just volunteers here and are not affiliated with game developers . By keeping that in mind , we can't assist you with most of the account issues including yours , you will need to contact in-game customer service . Apologies for the inconvenience caused .

[terse ingot]

@cyan citrus Isn't it ridiculous that such a quality game can make so many mistakes?

[ocean fractal]

It used to take total 600uc for the last all seasons. But next season for 1st half it will take 360uc and free 60uc voucher for rp. Does anybody know how much uc will it take for 2nd half rp?

[cyan citrus]

You are more than welcome to add your feedback in #old .

[terse ingot]

What should I do

[cyan citrus]

Please refer to this point for price adjustment from the patch notes .

[cyan citrus]

Contact in-game customer service .

[night cloak]

PUBG season19 Royal pass buyers
Can we use s20 500 rp points tomorrow?

[feral forge]

You should be able to use the RP Point Card (s20) for the next Royale Pass, @night cloak.

[remote falcon]

I play in Asia but why am i getting North America ping?

[pallid briar]

Please try using a DNS and see if that helps.

[sleek badger]

When will i be able to log in again. Been waiting since the update came out.

[pallid briar]

Please refer to subpoint 4.3 in #faq, @remote falcon.

@sleek badger Can you please show us a screenshot of your issue?

[night cloak]

What is the best dns code?

[sleek badger]

1.1.1.1 or 8.8.8.8

[pallid briar]

I suggest you refer to subpoint 4.3 in #faq.

[cyan citrus]

Can you try to delete the resources and see if you are able to login ?

[remote falcon]

This is happening to my game @pallid briar

[sleek badger]

I've done everything including reinstalling. Can log with another account. My account just froze at loading screen

[pallid briar]

@remote falcon as I have said in my previous responses, please try using a DNS or try switching to a different internet connection.

[cyan citrus]

I'm already aware of that . As the issue has already been reported , please wait until a patch has been deployed .

[fierce night]

https://fb.watch/v/29vrAofQD/
live stream cheating
@lime juniper

[remote falcon]

I did same thing happens

[feral forge]

Please use #copyright, @fierce night.

[sleek badger]

Yeah been waiting so long. I've stop my subscription and i will proceed to refund process had it not been solve in next couple of days. Spent so much already

[pallid briar]

In that case please report the issue in #old with the details required which are pinned in that channels pinned messages.

[cyan citrus]

I totally understand your frustration . Your patience is highly appreciated in this regard .

[feral forge]

Lobby and game ping is different because of different servers. When you start a match, it will connect you to the nearest server of the location that you are currently residing, so you cannot consider your lobby ping (your ping connecting to the nearest local server) as your in-game ping (your ping connected to the Asia servers of PUBG MOBILE).

[remote falcon]

Now what should i do?

[night cloak]

can i get banned if my merit is to low and if i cant how low it must be to get banned

[cyan citrus]

You need at least 60 merit to play in a team . If your merit is below 60 , you will be restricted to solo games until you gain your merit again .

[feral forge]

Where do you reside, @remote falcon?

[remote falcon]

Bangladesh

3 matches straight I’m facing this issue

[cyan citrus]

Can you please do a internet speed test and share the screenshot ?

[last chasm]

the scope in while straving
now the body of the character just bow downed like this
is this normal?

[final cloak]

@lime juniper Translate it

[remote falcon]

Here it is

@cyan citrus

[feral forge]

Please know that it may take some time for the developers to look into the matter and fix the issues. If you have submitted a report in #old, please be patient, and hopefully it will get fixed soon.

You may submit a report regarding this in #old, @final cloak.

[final cloak]

[final cloak]

Done, now fix it

[zealous lava]

I did contact CS at night gave everything and now this...

[feral forge]

Please be patient for the developers to look into it and fix the issues, @final cloak.

[final cloak]

[remote falcon]

Here is the ss of my internet speed

[cyan citrus]

I don't see any network issue , can you please mention your device ?

[feral forge]

Since your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version for further assistance, @zealous lava.

[remote falcon]

Ipad 6th gen @cyan citrus

And this is not the first time happened

It also happened back in season 13,14