questions

[rose kindle]

i had twitter adn facebook , i have access to facebook , but i dont remember my twitter account

@feral forge

[feral forge]

In this case, you should try remembering your Twitter account, or contact the social media support in question to recover and regain your access to your account. Please know that, if you forgot or do not have access to your login method to your PUBG MOBILE account, there is nothing that the customer service in-game can do to assist you in this regard.

[ionic iris]

oh yeah 3 people already copy and pasted my report, less go siiir

[rose kindle]

i dont remember my twitter account @feral forge

[vague flame]

Do you guys know when next premium crates are comming?

[warped parcel]

After custom crates are over.

[sudden owl]

RP will be locked on 12th or 13th? Can we do RP missions on 12th?

[feral forge]

Unfortunately, we are unable to assist you in this regard, you may try contacting the customer service in-game for further assistance, @rose kindle.

[clear bronze]

I got the response from BGMI customer service, they said this btwWill I get my mythic headgear (entertainment box headgear) back? @celest shadow

[pallid briar]

The RP will end and be locked at July 12 00:00 UTC.

[feral forge]

You may refer to the RP Match Time here:

[dusk gust]

Hello i want to link Email to my pubg mobile account but i dont have that function, what i need to do to link Email tp acc without changing region

[sudden owl]

Thank u

[celest shadow]

Unfortunately, we cannot provide you with any further information. You may wait until the item is available in your Inventory again.

[clear bronze]

Uh okay

[clear bronze]

So this is happening with many peoples or with me only?

[celest shadow]

Where do you currently reside and can you please provide us with a screenshot of basic settings?

[celest shadow]

No information regarding this since we do not provide support for other versions.

[celest shadow]

You can wait until the e-mail/phone number link feature is made available for your region.

[ionic iris]

Unbelivable

[dusk gust]

I have region Israel

But i am living in Georgia

[fossil badger]

What happened to my account

[ionic iris]

3 days and still no fix lazy devs

[celest shadow]

Please refer to my previous message, @dusk gust.

[celest shadow]

What account?

Feel free to provide your feedback in #old, @ionic iris.

[fossil badger]

I sent you a private message about the picture

[celest shadow]

Please be patient. You will be informed when it has been reset.

[fossil badger]

Ok thanks 🙏

[ionic iris]

Its like i havent done it for 30 times, even other people started copying my feedback and pasting it again. Yeah but i dont f know what are the lazy devs doing

[prisma basin]

Yo, who made the m249 a world spawn, this is the most stupid thing ever, you just cant win against it :/

[little wedge]

I still can't login into my account. What should i do?

[night cloak]

How can I change my region ? It's showing 145 days countdown ... 😢

[celest shadow]

Please be patient and give some time for the developers to look into the issues.

[celest shadow]

You may provide your feedback in #old.

[celest shadow]

What is the issue?

[little wedge]

I changed my outfit and then it crashed

[celest shadow]

You will have to wait for the cooldown before you can switch to another country or region.

[celest shadow]

Which outfit did you change to specifically?

[little wedge]

Idk it was an unicorn outfit

[night cloak]

@celest shadow but it's not fair , it's a very long period please reduce it ... 🙏

[blissful stream]

@celest shadow The royal pass for season 20 will be 300 UC?

[celest shadow]

Do you have a screenshot of the outfit?

[little wedge]

You can see it on my profile

[celest shadow]

Unfortunately, we cannot assist you regarding this. Please be patient and wait for the cooldown.

[night cloak]

@celest shadow please send my issue to pubgm team personally the can change

[little wedge]

If you don't have an android device

This bug happens only for android devices

[celest shadow]

It will cost 360 UC. I recommend that you refer to the version 1.5 patch notes announced in #news if you would like to catch up.

[blissful stream]

Thanks ok

[little wedge]

ID 5530373370

[celest shadow]

Will look into it. Thank you, @little wedge.

Do you know anyone else facing this issue?

[lime yacht]

My Pubg account is hacked and facebook also and hacker changed password what can I do

[little wedge]

Yeah @novel sequoia @dull roost

I have seen them from #old they also have the same problem

[ionic iris]

3 days, how patient should i be, im missing tournament and stuff

[celest shadow]

Got it, @little wedge. If you have a screenshot of the outfit, please send it to me.

[little wedge]

Is it okay if i give you my id?

[random spire]

Why i shot the flare gun but the system said failed?

[ionic iris]

Im this close 👌 to stop the game and go on hard depression

[lime yacht]

My account is hacked and now longer access to facebook my user I’d is 5146334764 some hacked I spend too much money in my account please help me

[swift crow]

Hi guys i need some help becz its spent almost 3 days and i cant join my account it get stuck in the loading page before entering the lobby when i try to enter my friends see me online but i'm loading i tried to reinstall the game i restarted the device i also contacted proxima but no one answers for any supporter that can help i can give A video to help him understand

[hallow gulch]

You might have shot it wrong.

[storm flume]

Please avoid going off-topic, @ionic iris. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @lime yacht.

[hallow gulch]

Feel free to drop your feedback in #old, @bitter torrent.

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @swift crow.

[bitter torrent]

Everywhere cheaters

😡

[hallow gulch]

Avoid bypassing the chat filters, @bitter torrent.

[bitter torrent]

Make Cheaters Something

🤬

[swift crow]

Guys pls i need a human support not a bot they didnt help me i did every advice but it doesnt fix

[swift crow]

I also tried to log in from another device but it still crashes at the login page

[feral forge]

Please submit a report regarding the issue in #old with the following details, @swift crow:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[polar shell]

How to get blue blood effect? @ me

[night cloak]

It is avalibe in kr pubg @polar shell

[spiral ginkgo]

When new season starts?

[night cloak]

Guys I need a real person support

@hallow gulch THIS WHOLE SUPPORT IS FRICKIN POINTLESS

[white canopy]

state your need

what u need help with

[pallid briar]

July 14, 2021, 02:00 UTC.

[white canopy]

when does current season end (how much hours)

does this mean 13th rp will be locked and 14th new rp beggins?

[pallid briar]

It should end at July 14, 01:59 UTC. you can search and UTC time from google.

[white canopy]

Not the ranking system
just the rp

is rp still avaible tomorrow?

[pallid briar]

The RP should be locked at 00:00 UTC today in about 4 hours. The new RP will start along side the new rank season.

How can we help you?

Could you please elaborate?

Can you please explain what exactly do you mean?

You should consider playing with some good teammates. You can get some teammates from #activities. You can also ask for tips from other community members in #pubg-mobile.

[white canopy]

😵

[silent hemlock]

Will season end tomorrow

[peak jewel]

is tht real ?

[silent hemlock]

Will be season rush?

[pallid briar]

The new season will start from July 14, 2021, 02:00 UTC.

[feral forge]

We do not have information in this regard, @peak jewel.

[silent hemlock]

So, it will get locked tomorrow?

[peak jewel]

who can i ask

[storm flume]

Please do not use languages other than English, @oblique hill. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

Are you referring to Royale Pass, @silent hemlock?

[iron loom]

Is signup for PMCO still open?

[feral forge]

Please use #pmco, @iron loom.

[iron loom]

#questions Is signup for PMCO still open?

[feral forge]

You may keep an eye out for #news.

Please send your inquiries in #pmco, @iron loom.

[night cloak]

@feral forge please give me a chance to ask with u in dm🙏🏻

[thick girder]

How do I enable the throw medkits option

[feral forge]

May i know what does it concern, @night cloak?

[night cloak]

My account, let me explain please @feral forge

@night cloak explain it here sir

[brittle jackal]

Hello.
After the update 1.5 there is too many issues but most importantly:

• Aim assist isn't working properly.
• Control layout not changing after save it (sprint button for most player's is the problem).
• Game crash alot.
• Frame drop I'm not sure if the new iPad view is the problem or what cause I've never face such a frame drop as this.

So please when will be a batch to fix all that??

[night cloak]

My account has been stolen, and the hacker linked his twitter. I asked the support to unlink it and probided everything. They always said me to wait 60 days but nothing happened. I have 3rd and email acces too. They banned me today for 1 day because I used 3rd… @night cloak

[brittle jackal]

Hello.
After the update 1.5 there is too many issues but most importantly:

• Aim assist isn't working properly.
• Control layout not changing after save it (sprint button for most player's is the problem).
• Game crash alot.
• Frame drop I'm not sure if the new iPad view is the problem or what cause I've never face such a frame drop as this.

So please when will be a batch to fix all that??

[feral forge]

Is this option appearing for you?

[thick girder]

No

[brittle jackal]

Yes it does

[thick girder]

How do I enable it

[night cloak]

@feral forge read my message please

It happened in february and they didnt do anything tho

[hoary valley]

Good evening
I hope you all doing well
I would like to know how to fix keymapping issue in Gameloop
many thanks in advance

[feral forge]

Could you please provide a screenshot of the last response you received from the in-game customer service, @night cloak?

[midnight wasp]

My old chat support is gone, I can't access that id anymore, hacked unlink

[feral forge]

Please submit a report regarding the issues in #old, @brittle jackal.

[storm flume]

You can now access #emulator-chat and #emulator-support, @hoary valley. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@feral forge I cannot login coz pubg banned me for using 3rd link…

[feral forge]

So may i know what does it concern? Are you unable to throw/choose the item to throw?

[night cloak]

Hi Keresztapa『68,

Thank you for contacting us.

We understand your concern regarding the hacked account.

We would like to inform you that we have forwarded it to our team and your issue is under investigation It will take 60 days maximum to recover your account. Please be more patient and stay tuned.

Your understanding is highly appreciated in this regard.

Do not hesitate to contact us if you need any assistance in the future.

Best regards,

Abraham M.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
@.Ṇadïa.🌴#1234

[brittle jackal]

It's a new feature that allows to throw heal to your teammates

You can choose what you want to throw by holding on the button

[night cloak]

This was the last message I saved it already

[feral forge]

You may check your conversation with the customer service via the login menu of the game, @night cloak.

[midnight wasp]

@feral forge I can't access my old chat support

[night cloak]

Here we go @feral forge

[feral forge]

Do you still have access to your PUBG MOBILE account, @midnight wasp?

[feral forge]

And what does it concern you and how can we help?

[feral forge]

If they have not responded to you within a reasonable time span, you can send them another message as a kind reminder.

[midnight wasp]

No, but support received my problem before it was hacked unlink

[night cloak]

@feral forge I did this since February, please dont make joke of me

[feral forge]

Other than Twitter, do you have another login method to your account, @midnight wasp?

[midnight wasp]

was hacked unlink all because i can't access my id was upgraded to a higher version i tried to access my id every day

[spice geyser]

Hey guys, does anyone know how to fix the new controls layout bug??

[night cloak]

@feral forge is this a joke? I’m trying since February

[feral forge]

I understand your frustration, but this is a matter that only the customer service in-game can assist you. If you have not been responded to within a reasonable time span, please send them another message as a kind reminder. Otherwise, you can start a new conversation with the customer service, @night cloak.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[midnight wasp]

hacker changed my e-mail i bind facebook , twitter , email hacker unlinked all i have all the proof i am not hacked via social

[feral forge]

This issue has been forwarded and awaiting for further response. You may also consider reporting this in #old.

[spice geyser]

All the controls are messed up or missing

[spice geyser]

I'll do it right away, thanks.

[feral forge]

Unfortunately, if you do not have access to your PUBG MOBILE account, the customer service will not be able to assist you, @midnight wasp. As they can only provide support to unlink unwanted social media from your game account, but the precondition is that you must have access to at least one of the login method to your game account.

[glacial bramble]

@feral forge thank you

[midnight wasp]

but support received my problem for 2 week but no progress until it was hacked unlink facebook,twitter

[swift crow]

Hi i cant join my account

[midnight wasp]

Support received my problem but no progress, is this my fault? Your e-mail system is not safe, my e-mail has been changed.

[feral forge]

You must first have access to at least one of your linked social media accounts, as the current request is to unlink the unauthorized person's social media account, and if you cannot provide a social media account that the hacker has no access to, the customer service in-game will not be able to proceed with your request, @midnight wasp.

[sacred edge]

pubg kr keyymapping issue 1.5 updae

[storm flume]

You can now access #emulator-chat and #emulator-support, @sacred edge. Revert this at any time by sending .emulator in #481204134859505684.

[feral forge]

Please understand that it would take quite some time for the developers to patch and fix the bugs. Sorry for the inconvenience, and hopefully these issues can be fixed with a patch soon, @swift crow.

[midnight wasp]

So how did the hacker change my 3rd email?

[night cloak]

He knows your email

That u used for make 3rd link

[midnight wasp]

If he knew then he couldn't change the 3rd email in game system

[night cloak]

He could, if he has acces to ur email

[feral forge]

Please know that no PUBG MOBILE systems have been compromised, you may refer to this message in #news, @midnight wasp:

#news message

Account securing is your own responsibility, and you are responsible to keep your account and login methods safe.

Do you still have access to your e-mail address?

[midnight wasp]

But I can't access my email, my email id has been changed, I have a picture of date registered with id.

I haven't been hacked email

I linked my email to id, but id email address has been changed

[hollow path]

So I have been having this bug or glitch lately with my airpods whenever I play pubg like yesterday i was in a match and suddenly I couldn’t hear anything even when I tried to disconnect and try again it was still the same thing also in the lobby the background music just goes super high while the volume of my phone is on medium idk why this is happening but I hope you guys fix it

[feral forge]

If your third link login method has been changed, that can only mean that your e-mail address has been compromised by an unauthorized person, they changed the password of your third link login method by using the verification code sent to your e-mail address.

[midnight wasp]

I was hacked because 3rd email address was changed

[midnight wasp]

My email has not been hacked, I still have access to my email but my email id has been changed

[night cloak]

It's getting worse and worse lol we were fighting on erangel suddenly we get kicked ot of the game and everytime we try to rejoin the game crashes why is that is that a thing for #old ?

[feral forge]

If you still have access to your linked e-mail address, we recommend that you change the password immediately by following the instructions below:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[midnight wasp]

I tried it and it says my email cannot be found

[barren adder]

Hello i cant unmute my mic

What can i do

I can hear my team mates. My speaker is on but not mic

[swift crow]

Restart the game

[barren adder]

I’ve done that a couple of times

[midnight wasp]

I still have a picture of registration date and email with my ID

[swift crow]

Exit from the team

And rejoin

[barren adder]

I’ll try that

[swift crow]

Btw im not a mod but.

[supple hare]

game crasg problum help me

[feral forge]

Could you please provide a screenshot of the issue?

[supple hare]

you speek in urdu

[feral forge]

You may refer to subpoint 4.5 in #faq for possible solutions in this regard, and if the issue persists please submit a report in #old with the following details, @supple hare:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[supple hare]

id num 5336253399 device computer mobile net pakistan

[pallid briar]

No, only English is allowed here. Please join the Pakistan regional server from subpoint 3.1 of #735483472432594994 to get support in Urdu.

[supple hare]

don't send

[midnight wasp]

No code sent to my email and I have a picture of the first day registered email associated with ID

[modest folio]

Is there any word yet on the control/sensitivity fix? I know that you guys reported it, but do you guys know if the team themselves are working on it or do they plan on just leaving it how it is. Additionally, is there any way I can support the mods (paypal or anything)?

[midnight wasp]

First day of registration tied to ID

[night cloak]

What the heck is that language?

[feral forge]

Have you tried to enter your e-mail address and a wrong password few times in a row, and the "Forgot your password?" option should appear.

[midnight wasp]

Thailand

[midnight wasp]

It doesn't find my email

[supple hare]

how to remove 3rd link email id

[night cloak]

Cant do Ig

[feral forge]

Please be patient and give some time for the developers to look into the issues. Sorry for the inconvenience, @modest folio.

[feral forge]

Please report the issue in #old.

You cannot remove/unlink the e-mail/phone number at the moment as it is not a feature yet, @supple hare.

[feral forge]

The authentication failed notice will appear when you have entered the wrong login credentials, your phone number, password or both.

[midnight wasp]

but no code sent to my email

[delicate vapor]

v

[feral forge]

Are you referring to the reset password verification code?

[midnight wasp]

yes

[feral forge]

Did you click the GO button? If you did not, you will not receive the verification code.

[feral forge]

You can select the "log in via password" option at the bottom.

[midnight wasp]

hacker changed my e-mail and my e-mail is not linked to any id because it was altered by hacker

[midnight wasp]

I've tried all of them

[sudden owl]

@midnight wasp How can he unlink? This feature is not available yet

[midnight wasp]

I don't know

[feral forge]

Unlinking e-mail address is currently not a feature yet, it is not possible for the hacker to unlink your e-mail link.

[midnight wasp]

But I can't access via email?

[midnight wasp]

I have proof of all top up and first day game registration

[sudden owl]

Click on Login via password and Enter correct email and wrong password 3 to 4 times and then click on Forgot your password

[midnight wasp]

I can't do that, login fail.

[midnight wasp]

It's always like this because email was not found

[sudden owl]

Yeah do it like 3 to 4 times then u will get "Forgot your password?" Option maybe

[sudden owl]

No, the reason can be wrong password also

[polar shell]

@midnight waspi feel bad 4 u

[midnight wasp]

If password is wrong but why is there no code sent by email?

[sudden owl]

Did u get "Forgot your password?" Option?

[polar shell]

@sudden owl how did you get status of playing on mobile?

[midnight wasp]

No,login email code

[mint lava]

Is rp season ending today? Or tmr

[sudden owl]

@polar shell I guess u are using iPhone thats why u don't hav it

[polar shell]

on 14

[sudden owl]

It's only for Android devices

[polar shell]

im on xiaomi

redmi note 10

[mint lava]

Btw why it was saying for me ending on 12/7

[polar shell]

it does to me too but pubg cant make it instantly, i did my research and it said on 14th july

or between 15-18

[sudden owl]

@polar shell is your game still running in background?

[sudden owl]

Bro try logging in via password and try wrong password 3 to 4 timessssss

[feral forge]

The Royale Pass will end on July 12 and the new season should start on July 14 02:00 UTC.

[mint lava]

Oh k thx

[polar shell]

ima go on it and tell me if it showd

shows**

[midnight wasp]

I can't do it to login fail, it won't reset code

[sudden owl]

Did u try logging in with wrong password 3 to 4 times? If no then try it??

[night cloak]

I always send you a private message, so why don't you want to reply to me?!

[worldly coyote]

How long does it take a person to reply in customer service , it's been 6 days and I got a preset message. Does anyone knows?

[night cloak]

I have sent you all proof that the account is mine
I sent you all the receipts that prove that I am the owner of the account
I sent you a video of the account in which the ID appears
I sent you the account creation date that I got from the social media accounts with which I created my account
I prove to you in every way that it is my account and you are not trying to help in any way. I don't know why, although you are supposed to be the only party concerned with helping me.
I spent a lot of money and time on this account. I want a solution as soon as possible, and you do not help and do not appreciate the situation. I have never seen worse support than you before.

[worldly coyote]

Same here for me.

[cyan citrus]

Please refer to #faq 5.5 precisely .

[feral forge]

As we only provide community support for the global English version of PUBG MOBILE here, we are unable to assist you in this regard. Please send your inquires related to that version of the game in the relevant Discord server instead, @crude meteor.

[worldly coyote]

2 days ago I got a preset message with Nathan.k or someone saying try to contact social media to regain access , may I ask what will be done when the hacker completely unlinked all my accounts and linked his own new account?

[feral forge]

Could you please provide a screenshot of your conversation with the customer service in-game, @night cloak?

[worldly coyote]

I read it clearly , still it's 6 days and only got a bot message .

[cyan citrus]

You should retrieve social media access first from social media customer support in order to get access to PUBG MOBILE .

[night cloak]

I provided screenshots, not one, but they didn't help me!

[feral forge]

If the unauthorized person happens to unlink all your social media link, and you have no access to your PUBG MOBILE account with your linked login methods, please know that in this case, the customer service in-game will not be able to assist you in any way.

[worldly coyote]

I logged in using Twitter and that account has been completely compramised by hacker , then he unlinked it in pubg , then he changed it into bgmi version and linked another account of his own .

[feral forge]

Could you please provide us a screenshot of the last response that you received from the customer service in-game, @night cloak?

[worldly coyote]

They can check the previous records , right , I can provide any details of transactions and played devices and all things related to the account. They can help , right?

Then why customer service stands for , they are to help players , right?

[night cloak]

I made a new conversation and then stopped because of despair

[cyan citrus]

If you do not have any means to access PUBG MOBILE , then it is very unlikely that customer service may help you in any way . Please keep in mind that your account security is your own responsibility . Do not share your credentials with anyone and use two step authentication .

[feral forge]

The customer service in-game can only provide assistance to unlink unwanted social media from your account, and you will have to ensure that you have access to at least one social media account that is linked to your PUBG MOBILE account, which the hacker has no access to.

[night cloak]

Ok, and if I have the date of the first payment receipt and the date of creating the account? Wouldn't this help too?!

[worldly coyote]

I linked account with Twitter , added my mobile number , another mail and everything , but after version changed to bgmi , I can't use any of those.

[cyan citrus]

If you do have access to one of the social media account then it will help , otherwise no .

[feral forge]

Please know that only the customer service in-game can assist you with account related issues, if you have already contacted them and provided all necessary information requested by them, you should wait patiently for a response.

[night cloak]

I have a Twitter account, which was the first account that was linked to the PUBG game, but it was canceled because of the hacker

[cyan citrus]

Try to login through the correct version . Also, go to BGMI server if you require assistance with BGMI as this server is served only for the global version of the game ..

[cyan citrus]

Then there is nothing else that can be done regarding your account . Please reach out to customer service in-game for any further information .

[night cloak]

They always tell me that since I can't log into the account, they won't help me

[cyan citrus]

@night cloak@worldly coyoteAs you both have already been answered , please refrain from repeating the same question .

[worldly coyote]

I'm using bgmi to contact customer servic and before doing that tried to connect my account as many times I could

[night cloak]

Hello soldier,

Thank you for messaging us.

We understand your concern about account hacking. We will definitely help you in this regard.

We are sorry to inform you that we will not be able to help you because you need to access your game account.

We hope for your kind understanding in this regard.

Feel free to contact us if you need any help in the future.

Best regards,

Valentine K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE CUSTOMER SUPPORT

This is the response of a staff member, how does he say he can help me and then says he can't help me!! After I provided all the information and confirmed that I am the account holder, but they still avoided this issue.

[cyan citrus]

Unfortunately , that is your only option . We here on discord can't do much about account related issues including yours .

[feral forge]

Unfortunately, if you do not have access to your PUBG MOBILE account with your login methods, the customer service in-game will not be able to assist you in any way. You may need to create a new account to play the game.

[worldly coyote]

Ok, I'll wait till anyone replies.

[night cloak]

I have sent you all proof that the account is mine
I sent you all the receipts that prove that I am the owner of the account
I sent you a video of the account in which the ID appears
I sent you the account creation date that I got from the social media accounts with which I created my account
I prove to you in every way that it is my account and you are not trying to help in any way. I don't know why, although you are supposed to be the only party concerned with helping me.
I spent a lot of money and time on this account. I want a solution as soon as possible, and you do not help and do not appreciate the situation. I have never seen worse support than you before.

[cyan citrus]

Thanks for your understanding .

[feral forge]

Please know that account security is your own responsibility. You are responsible in keeping your account and the login methods safe. As mentioned earlier, we are unable to assist you in this regard, so please avoid from repeating the same question.

[night cloak]

@cyan citrus @feral forge I want to know what is the benefit to you both? Who are you helping?!

[cyan citrus]

We are just volunteers without benefits .

[night cloak]

What do you gain from this work?

[cyan citrus]

@night cloak As I mentioned earlier , the members here are just volunteers and do not work for income .

[night cloak]

I want to contact the employee directly so that he does not evade silly messages

[feral forge]

Please know that only the customer service in-game can assist you with account related issues, @night cloak:

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[solid lava]

Hey does anybody know if there is a type of outfit u have to make for the contest?

No?

[night cloak]

Inside the game they always evade and close the conversation so who can help me?!

[solid lava]

@feral forge do u know?

[cyan citrus]

You may refer to events > recommended > Global Outfit Design Contest 2021 .

[solid lava]

Okie thx

[feral forge]

You may refer to this and the event rules for further information in this regard:

https://www.pubgmobile.com/en/event/global_design_contest_2021/rule.html

[solid lava]

Thank you

[feral forge]

We are sorry to inform you that we will not be able to help you because you need to access your game account.
You have already been answer, you will need to have access to at least one of the social media that is linked to your PUBG MOBILE account, otherwise, the customer service in-game will not be able to assist you in any way.

[night cloak]

Worse and fail management and I will transfer to Call of Duty and pay them huge sums because they deserve more than the failed PUBG

I will file a complaint with the BBB so that your evaluation can come down

[night cloak]

Apology is not acceptable

Twitter got my account back and you are still stubborn and I don't know why you always make excuses to run away

[feral forge]

As per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. Your account security is your own responsibility and you are responsible to keep them safe.

[night cloak]

When the Twitter account was hacked, it was restored, and Twitter did not tell me this ridiculous talk!

[lofty locust]

Hello, when new clear stats of season 20?

[feral forge]

Can you access your PUBG MOBILE account with your Twitter account, @night cloak?

[feral forge]

Do you mean when will new season start?

[night cloak]

No, because they asked me to create a new account, and I want my old account

[lofty locust]

Yes

Not about Royale Pass

[feral forge]

Super Season 1 will start on July 14 02:00 UTC.

[lofty locust]

Okey

Its 2 days later

Thanks

[feral forge]

This can only mean that the unauthorized person that accessed your account had unlinked your Twitter account from your PUBG MOBILE account. That explains why it created a new account when you log in using your Twitter account. Unfortunately, if you do not have access to your game account, then the customer service in game will not be able to assist you.

[night cloak]

So why don't you check with the hacker and ask him when the account was created and the first date of the payment receipt, and if he doesn't know, block his account?!

block=band*

[scenic lynx]

Will PUBG New State replace PUBG Mobile?

[feral forge]

Since it is your responsibility to keep your account safe, if an unauthorized person has accessed your PUBG MOBILE account and unlinked your login method via the basic settings, there is nothing that we can do to help in this regard, @night cloak.

[pallid briar]

No, they will be completely separate games.

[scenic lynx]

Kinda wierd don't you think? It's like separating the players from the original game then

[night cloak]

What is C1S1?

And SS1?

[cyan citrus]

@scenic lynx No, you can still play PUBG MOBILE and new state both .

[cyan citrus]

You may refer to the end of patch notes here : https://www.pubgmobile.com/webplat/info/news_version3/35372/60662/60663/60724/60725/60765/m22521/202107/894225.shtml

[feral forge]

Cycle 1 Season 1 and Super Season 1.

[night cloak]

So you know that the current account holder is hacked and you did nothing with him, but when he cheats by violating the rules of the game, you just punish him?

[feral forge]

As per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; if the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[night cloak]

Well, I always monitor the account and found out that it uses unauthorized things, and I submitted more than one report, so why until now is it playing and having fun?

I swore that I would not stop until my old account was returned to me, no matter how much you created excuses and ran away from confrontation.

The account was hacked a year ago and I still submitted more than one report within the game and via email and Facebook and I will not stop until it comes back to me because I am the original owner and I paid a lot of money!

[feral forge]

If a player was found to have violated PUBG MOBILE's terms of service, they will be punished eventually, @night cloak.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[night cloak]

If you are not following customer service then please close the discord so that PUBG Mobile is in the forefront

People are volunteering to fight the epidemic and you are volunteering for a very bad company with its customers

[cyan citrus]

You have already been answered multiple times and this is not a discussion channel , please refrain arguing and repeating the same question . Instead , move to #chat .

[night cloak]

I didn't see any answer from you, I just saw evasion and creating excuses and you keep repeating that you are only volunteers

[feral forge]

Please do not keep repeating your questions here as we are unable to assist you any further, @night cloak.

[night cloak]

Then go out until someone else can come

[feral forge]

We are only volunteers here providing community support for PUBG MOBILE are unable to assist you with account related issues, @night cloak.

[night cloak]

Since you are volunteers for the company, then I want you to communicate with the direct official, this is my right

Refer me to the direct manager

[feral forge]

Please know the only the customer service in-game can assist you with account related issues, @night cloak.

[night cloak]

I've said over and over again inside the game they don't want to confront me I don't know why they're scared and I want to talk to the boss

[feral forge]

Since you have already been answered, we are unable to assist you in this regard. Please do not repeat your questions here, @night cloak.

[night cloak]

You can't help me, but your boss can. I want to communicate with your boss

[static yarrow]

You changed the server by mistake

I want to change the server

[cyan citrus]

@static yarrowIf you have changed your server , you can't change it back until the cool down has been reset .

[deft timber]

after this new update 4 5 6 doesn't work for grenade moltov etc

[cyan citrus]

You may need to download HD resources . Type .emulator in #481204134859505684 to gain access to emulator support for any further assistance .

[static yarrow]

I want to change the server

[static yarrow]

You changed the server by mistake

[cyan citrus]

You can't change it before the cool down .

[warm dawn]

Rank resets when?

[cyan citrus]

On July 14 with the start of new season .

[frosty mural]

@feral forge @feral forge @feral forge Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID: 5111522873

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frosty mural.

[cyan citrus]

Yes , as it is clearly mentioned that Time remaining is 23 Hours .

[warped parcel]

I'm really sorry,  I totally didn't see that.  Thank you.

[cyan citrus]

No worries at all .

[gentle orchid]

hello. how to resolve mic problem during matches? sometimes my teammates can’t hear me.

[cyan citrus]

Hi , how often are you facing that issue ?

[gentle orchid]

everytime i play. i tried many headsets, earphones, earbuds and AirPods but still the same. i’m using ipad air 3rd gen.

[cyan citrus]

Try to do a routine repair of the game and clear game cache . Another fix would be to disable microphone permission for PUBG MOBILE through your phone settings and enable it again . Also , try to change DNS settings for your device. Navigate to the Wi-Fi settings - Advanced Settings, change IP Settings from DHCP to Static, and set Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4. Or you can also try primary server to 1.1.1.1 and secondary to 8.8.8.8 . If still does not work , then you may need to reinstall the game completely .

[gentle orchid]

ok. i’ll try what you instructed. thanks

[cyan citrus]

Glad to help ! Let me know if it will fix the issue or not .

[versed hatch]

Can u guys tell when bgmi will come in game loop

[cyan citrus]

The support here is only provided for PUBG MOBILE global version of the game . Please move to BGMI server for any further information .

[versed hatch]

ok

[analog fable]

is it against tos to get uc via tapjoy apps?

[cyan citrus]

It is not recommended to use third party applications to manipulate the game functionality .

[analog fable]

im not sure if it manipulates the game's functionality

tapjoy apps give rewards for completing in-app tasks

[pearl needle]

Two days back I asked if there was gona be vouchers for tesla. The support provided here said no vouchers available. And today tesla got vouchers. Now I lost money. Not happy guys.

Only 50 uc one I was told.

[analog fable]

i believe information regarding tesla drift vouchers was not available yesterday

[pearl needle]

Meaning you guys know what I know when I login

I asked specifically will there be weekly vouchers

But no

[cyan citrus]

@pearl needle, the gifting option is not available for Tesla event at then moment .

[pearl needle]

I am not trying to gift

I am wad trying to buy with saving money

[analog fable]

There was no information about whether vouchers would be available or not, as of yesterday.

[pearl needle]

Is that what you call support global?

[cyan citrus]

@pearl needle There is no information if the gifting option will be available in the near future or not .

[analog fable]

@cyan citrus He's talking about discount vouchers, not gifting option.

[pearl needle]

Wow.

[analog fable]

The event that offers free discount vouchers just went online today

[pearl needle]

😪

Nothing to say I guess. Thank you for don't care support. Lost me as a customer.

[cyan citrus]

I apologize for the misunderstanding . As we did not have any information when the vouchers would be available , giving a wrong answer would cause prejudice .

[cyan citrus]

Apologies for the inconvenience caused and thank you for your understanding .

[pearl needle]

Welcome for nothing.

[floral spindle]

My ping in NA is 200-500% higher than normal

squad v squad battle and i couldnt even move to scope

[obtuse roost]

Hi

Hello, I have been brought from the game And I was wrong, please remove the ban from my account, please appreciate the players of my game and remove the ban from me Because all my time is wasted on playing PUBG, and then I am prepared, why is this? I hope the officials remove the ban from my account hands

ID : 5438767447‪
Name:فـخٰم؟

I feel bored and upset when my account is deprived, please help as soon as possible, and I wish you a happy life

I swear to God, I wanted to build the account for only a week, so I was surprised by 10 years because someone hacked my account and I want to remove it because it annoyed me.
I contacted the company. They did not submit my request to me and I am not being answered. Please help Pubg company. I am sorry about what happened to my account from Season 6 every day and I am playing. Please help and I wish you all success and success.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse roost.

[floral spindle]

NA Erangel and Livik are EXTREMELY CHOPPY with last two squads left. Almost unplayable.

[grizzled oar]

The game is broken! Cant even complete a match once as it keep crashing. Layout all runs. Jeez.

[subtle stump]

What's this new glitch when I open the scope and move it starts going way low

[night cloak]

i have reported that a facebook of an unknown person has been linked to my account 2 weeks ago . but there hasn't been any messages

for me it was more 20 .23 hrs to unlink the facebook of the hacker from my account he joined and cancel's it

i am so depressed

[grizzled oar]

@subtle stump same. Guess we'll have to wait for the patch to fix it

[subtle stump]

No but like for real I can't play with it

[grizzled oar]

@subtle stump but we cant do nothing right.

[subtle stump]

You can't imagine how many times I died by that

[cyan citrus]

Can you try to do a routine repair of the game and clear game cache ? Also , see for any software or system updates that may have been pending for your device. If still does not get fixed , try to reinstall the game completely , @grizzled oarand @subtle stump.

[subtle stump]

It happens to almost everyone not just us

It's unbearable

Tried almost everything still nothing it's from the game

[cyan citrus]

If you believe it's a major issue with the game , you can submit a report of the issue through #old along with channel's pinned instructions .

[night cloak]

i have reported that a facebook of an unknown person has been linked to my account 2 weeks ago . but there hasn't been any messages
for me it was more 20 .23 hrs to unlink the facebook of the hacker from my account he joined and cancel's it
i am so depressed @cyan citrus pls replay

the hacker is so umm idk what to say

he did'nt join for 6 days when it was about to unlink he joined

[pearl needle]

Bunk are you from the pubg support?

[grizzled oar]

@cyan citrus there should be a patch fixing all these bugs soon right?

[night cloak]

my mind is full disturbed

[cyan citrus]

Hi , it is unfortunate that you have problem accessing your account . Can you still access PUBG MOBILE through any of the social media account linked to your account ?

[night cloak]

yes

[lean burrow]

Please Solve

[night cloak]

i am able and i have control over my account

[cyan citrus]

There should be a patch for the known issue but we currently do not have any information as when it will be released .

[night cloak]

a hacker linked his fb to my acciunt

account*

[cyan citrus]

The version in that screenshot 1.4.0 , the latest version of the game is 1.5.0 . Please try to login with the latest version of the game .

[lean burrow]

The latest version @cyan citrus

[cyan citrus]

You are advised to reach out to customer service in-game at earliest in order to remove unauthorized access from your account . This screenshot may help you through the process .

[cyan citrus]

The latest version of the game is 1.5.0 .

[lean burrow]

An updated seconds to you Screenshot

[cyan citrus]

I'm afraid I do not understand your concern here . Can you please elaborate ?

[night cloak]

i have reported to customer service 1 month ago 2 weeks ago and a week ago like they haven't removed the account still now @cyan citrus

[cyan citrus]

Can you please share a screenshot of the last conversation with them ? While doing so , please hide any personal details .

[night cloak]

bunk could i talk to u private

[night cloak]

they said the thing has been forwarded to an agent

[cyan citrus]

Then you may need to wait until they do so .

[lofty abyss]

Sir my account has been hacked and transferred to BGMI and my id has been unlinked please help me 😭😭😭😭

[night cloak]

@lofty abyss Contact the BGMI customer service.

[lean burrow]

The latestAnd Come @cyan citrus

[night cloak]

Can I redem this season rp points next season

[lofty abyss]

They are responding with rubbish answer

[cyan citrus]

As I mentioned earlier , that is not the latest version of the game .

[lean burrow]

Oh, sorry @cyan citrus

[night cloak]

@lofty abyss Don’t email. Contact from inside the game.

[lofty abyss]

Ok

[pearl needle]

Honey is the ingame any better? Gets automated reply most of the time.

[night cloak]

@pearl needle It is not better but the only way to get customer service help.

@night cloak is it sure that with in 60 days our request will be completed

@night cloak What kind of request?

[shell grove]

I will not play pubg anymore because i have uc and many achievements in my account and you have banned my account for without any reason.
My ID NAme:HumayuN69Kabir, Id Number:51298018691

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell grove.

[pearl needle]

Scz_joker is that a joke ur telling?

[night cloak]

removing a fb account from my pubg acc of an hacker

i reported 1 month ago

@night cloak It can take up to 60 days if you have provided all the correct requested information.

[night cloak]

with in 60 days right?

Right.

[pearl needle]

Upto or more

[night cloak]

if not i might have to delete my account

Up to.

if i delete my account can hacker join?

[pearl needle]

Honey there seem to be an increase in number of pubg accounts is there a security issue after the last two seasons?

I mean hacking

[night cloak]

No, they cannot. But deleting account takes up to 7 days.

my hacker does this he dosen't joins for 6 days and joins 7th day to cancel the unlink thing

@pearl needle No. It is just people like to go for free UC and try to sell game accounts and get scammed.

@night cloak They can. Feel free to file a lawsuit with your nearest law enforcement office.

[patent patrol]

I want to report a youtuber for promoting no recoil hacks

[night cloak]

ok thanks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @patent patrol.

[pearl needle]

Honey So most of the time it's the hackers are provided login info?

[patent patrol]

Ok

[night cloak]

@pearl needle I did not understand the question. Could you elaborate?

@night cloak The choice is yours.

[pearl needle]

Meaning the pubg login can't be brute forced so the only way for hacker to access is by knowing the login?

[night cloak]

@night cloak They will find and take necessary actions. I do not know the cyber security law of your country.

@pearl needle Right. If you enter the password for more than 10 times, the game will give you a 24 hours cooldown. It would take more than 50000 years to brute force something like that.

@night cloak Contact your law enforcement for more information.

kk

[pearl needle]

Honey that's awsome.

[little dragon]

Where can i download 1.5

As iam an Indian

[little dragon]

Pls tell

[night cloak]

i did contact the pubg support

[little dragon]

Where to doqnload

[night cloak]

like a month ago

should i contact them again?

yeah

i have linked gmail and twitter

okkk

but i can't handle the pressure

its like irritating me

@night cloak Please use #chat to continue this discussion.

kk

[silk void]

id like to report a bug where the control isnt where you set the button as

for example, ud set the jump button in the upper left corner but its its in the lower left corner when u play

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @silk void. You can also submit a report in #old in compliance with the channel's pinned instructions.

[silk void]

ok

[shrewd cobalt]

anyone from support?

lots of people including me are complaining about how choppy game is after the new update in Samsung galaxy A50. Please fix this asap

[night cloak]

@shrewd cobalt Please use #old.

[shrewd cobalt]

feedback and bugs is filled with this complains

[night cloak]

Let the developers look into the issue.

[brazen lily]

hai

why my 6x is so heavy

[kind bridge]

Why we cannot change sprint button?

[random spire]

In the white circle

[analog fable]

check ur sensitivity

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I lost my account

@night cloak

@night cloak Please contact the customer service.

[steep pine]

Hey my aim button not working when I try to knock somebody with fist😫

[night cloak]

@steep pine Feel free to report it in the #old channel. Let the developers look into the issue.

Actually i accidentally deleted my Facebook account 2 months ago
Thinking that this I’d isn’t logged into pubg which was banned in India
Now Bgmi and I got to know that I deleted my main I’d
Please recover my I’d 51014956638
@night cloak

@night cloak Please contact the customer service.

[night cloak]

It’s not helping me

[brazen lily]

my 6x is gone

[night cloak]

That’s why I came here for help

@night cloak Only the customer service can help.

[night cloak]

@brazen lily What do you mean?

[brazen lily]

my 3x is good when it comes to 6x its so heavy that i cant control it

[night cloak]

@brazen lily Please adjust your sensitivity. You may wanna ask for tips from our community members in #pubg-mobile channel.

[night cloak]

Customer service says they can’t get my account back
And I tried to even contact Facebook and they also said that they cant recover

@night cloak Please create a new account then.

[night cloak]

My stuff ?

Gone, unfortunately.

😢

[narrow helm]

Please how do i get my discord ID for the pmco reg

[night cloak]

@narrow helm

Copy the 18 digit number.

[narrow helm]

oh thanks 👍

[analog fable]

will tesla medals be made giftable?

[night cloak]

@analog fable Tesla event doesn’t have gifting features, unfortunately.

[analog fable]

ah

for now or has it been made permanently non-giftable?

[night cloak]

Non gift able. There have been a lot of misuse lately.

[analog fable]

i see

alright, thanks so much for the support on that :D

[night cloak]

He singled out my Facebook account request for your support and stole me.

@editor

But he's stupid.

@wanton hearth Please contact the customer service.

[round spear]

Anyone knows when will the new rp come out?

[feral forge]

The new season will start on July 14 02:00 UTC.

[tired remnant]

Can we Use this on M1?

[feral forge]

You should be able to, since this is meant for the next Season RP, @tired remnant.

[tired remnant]

Ok. Thank You !! 🥰

[modern swan]

My event posters are not showing and when i tap it shows pubg india announcement notice though I'm from Bangladesh
And i can't access any event with out vpn

[cyan citrus]

Please keep in mind that VPN usage is not recommended and may put your account at potential risk of getting suspended . As of the event posters, can you please tell me which event are you referring to ?

[glass pewter]

When is exactly the season and rp ending? Both on 17th?

[night cloak]

Your private message has nothing to do with my problem!

[grizzled zephyr]

You must have changed your country/region to India in-game for events which resulted in this

[cyan citrus]

Is PUBG MOBILE restricted in your region ?

[cyan citrus]

Also , please tell me about your in-game region .

[feral forge]

The new season will start on July 14 02:00 UTC.

[quartz pasture]

Hi there is a issue in my control
My auto run button is not set they way i put it

Here should be my auto run button

But in game its showing here

[feral forge]

This issue has been forwarded and awaiting for further response. But you may also consider reporting this in #old.

[quartz pasture]

Any idea when it will fix? After update still same

[feral forge]

No information in this regard, please know that it may take some time for the developers to look into the matter and fix the issues. Hopefully they will release a patch to fix these issues soon. Sorry for the inconvenience.

[quartz pasture]

Mm thank u for the info :))

[wide sentinel]

In m1 rp in reedem section there is neon rider bike skin lvl 2 and lvl 3 will it also available in m2 rp reedem section

[wide sentinel]

Anyone help me out??

[split wharf]

Hey why running icon is getting displaced while playing any evo, arcade or classic

[analog fable]

how come midasbuy is not offered as a payment method in in-game store anymore?

[cyan citrus]

You may refer to this message : #questions message .

[wide sentinel]

Help me out??

[cyan citrus]

As the next RP is not available yet , we don't have any information of the rewards of the upcoming RP .

[wide sentinel]

Ok

[cyan citrus]

I do not understand your concern here. Can you please elaborate ? Are you facing issues with purchasing ?

[analog fable]

There was a link to go to midasbuy via in-game store before the update, now it's no longer there and I would love to know why

Just out of curiosity

[vagrant jolt]

So doing all rp missions dont get you to lvl 100 rp?

[floral spindle]

Game is ridiculously choppy when teams with "alternate software" show up! WARNING TO OTHER PLAYERS

[vagrant jolt]

Ive got 1.5 lvls of missions left.. but need 700 rp to get lvl 100 .. what?

[cyan citrus]

I'm not sure what link are you talking about . But when you try to buy UC , it does take you to MidasBuy .

[vagrant jolt]

Is matchtime important to getting lvl100 rp?

[heavy vortex]

@vagrant jolt

yes all are important

[cyan citrus]

Yes, it is since the daily missions have been removed .

[vagrant jolt]

They should make that clear to a person.. wasted alot of i
Uc on extra lvls for nothing.. thinking it will make up for it.. they need to add it in BOLD that matchtime is just as important as finishing all missions.. not too much to ask

[heavy vortex]

#old

[cyan citrus]

Hi , it is very unfortunate that you been facing lag issue . Please try to submit a report of the issue in #old along with channel's pinned instructions , so that the developers may look into the issue .

[vagrant jolt]

So this season cost me almost 3000 uc and i dont even get lvl 100 rp.. disappointing..

Now i know at least

[vagrant jolt]

Thx for the info.. at least im informed now

[heavy vortex]

[floral spindle]

Its not lag, its another team pulling up and the game and all controls freezing.

[cyan citrus]

Still , you will need to report it through #old .

[floral spindle]

I was going to take it seriously until I saw Error 403 is in charge, he already ignores reddit reports. smgdh

[nocturne grove]

This guy distribute 90fps HDR file,no Recoil file,no grass files,

[cyan citrus]

Please keep in mind that community team may have more pressing issues and will not be able to respond to all the reports . Rest assured , they always read the issues and forward it to the developers .

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[nocturne grove]

He doesn't have page or group,he promote this from his own account,
But in here there is group & page option

[night cloak]

@nocturne grove Is the user part of any group or page? How does he distribute files?

[nocturne grove]

By providing website link

[night cloak]

@nocturne grove How did you find the profile?

[nocturne grove]

He has a youtube channel from their I find his Facebook account

[grizzled oar]

Done that. Not working. Now it crashes every single game.

[night cloak]

@nocturne grove Could you share a link of the YouTube channel?

[cyan citrus]

Can you please provide your UID ?

[grizzled oar]

545829546

[nocturne grove]

https://youtu.be/5CqEe5Chcgc

[cyan citrus]

Is it crashing after you enter the game or in the lobby ? Also , please mention your device .

[grizzled oar]

Everytime during a match. Fine at lobby. Samsung galaxy s8+

[night cloak]

@nocturne grove You can report the YouTube channel directly from the link.

[nocturne grove]

Ok

[cyan citrus]

Please submit a report of the issue through #old along with the channel's pinned instructions .

[grizzled oar]

Already did yesterday.

[cyan citrus]

Is your storage running out ?

[grizzled oar]

Nope

[cyan citrus]

Got it ! As you have already tried all the possible fixes , it does seem like a glitch . As you have already submitted a report , please wait until the developers release a patch or fix the issue .

[grizzled oar]

Gotcha. Thanks.

[cyan citrus]

You are most welcome ! Should you have any other concerns , do not hesitate to ask it here again .

[lusty shuttle]

hi, i´m out of the ranglist since more than 3 Seasons and the support in Pubgm could not help me. can someone help me pls?

this is my ID: 5256578199

[cyan citrus]

Hi , you might be unranked because suspicious activity was detected in your account . Please wait until the security team verify that you not cheating or using any unfair means to play the game . Until that , you will stay unranked .

[grand flare]

Ipad player

[pallid briar]

Please refer to subpoint 3.14 in #faq.

[cyan citrus]

Hi , do you require any assistance ? If so , please state your issue .

[lusty shuttle]

i haven´t use any unfair meas to play and i have been unranked since more than 3 seasons?

[pallid briar]

Please refer to my last response.

[cyan citrus]

In that case , you may need to contact customer service in-game for any further assistance .

[grand flare]

Nothing bro

[cyan citrus]

The ranking will reset on July 14 with the start of new season .

[grand flare]

@cyan citrus yes bro

[cyan citrus]

@grand flare, if you do not require any assistance then please move to a discussion channel instead .

[grand flare]

@cyan citrus okay

[pallid briar]

The user doesn't have enough ratings points to be able to be reach top 10000 which is why he is unrank, as said in subpoint 3.14 in #faq. I don't think his account is under investigation.

@vagrant tulip you can check the pinned messages for the exact time and date.

[cyan citrus]

That is not correct . Even if you are not in top 10000 , the ranking will display in percentage . An example is attached in the screenshot below .

[vast saffron]

Hello team , having issues to download ignition map after update , struck on showing wait and later nan

[cyan citrus]

Hi , it is unfortunate that you are facing download issue . Can you tell me if you are facing this issue only in downloading the ignition map or the other resources as well ?

[vast saffron]

Other maps as well

[cyan citrus]

Can you try to do a routine repair of the game and see if it will fix the issue ?

[glass pewter]

Alongside with the rp, correct?

[cyan citrus]

@vast saffronAlso , try to restart your device .

[vast saffron]

Already did that multiple times and also deleted app twice and installed back

Let me try with restart

[cyan citrus]

Yes , the new RP will release on July 14 .

[glass pewter]

appreciated :)

[cyan citrus]

I see! It does seem like a network issue. Can you please mention your country ?

[cyan citrus]

You are most welcome 🤗

[vast saffron]

India playing with vpn

[glass pewter]

Switch to bgmi lol

[vast saffron]

Still it is not available for ios

[cyan citrus]

Please keep in mind that it is not recommended to play PUBG MOBILE in a region where it has been restricted . Also , the VPN usage is not recommended and may put your account at potential risk of getting suspended .

[vast saffron]

Ok understood but same issue for my friend too where he is located in united states

[atomic totem]

hey guys can you help me with emulator controls i cant crouch i cant prone i cant jump my control is broken help.

[storm flume]

You can now access #emulator-chat and #emulator-support, @atomic totem. Revert this at any time by sending .emulator in #481204134859505684.

[cyan citrus]

Ask your friend to refer to my this message .

[night cloak]

How !??

[vast saffron]

Appreciated

[versed helm]

@celest shadow c1s1 tier season release date?

[celest shadow]

Please refer to the pinned messages of this channel, @versed helm.

[versed helm]

ok thank you

[night cloak]

I played 3 match 3 chicken but one not added why

[versed helm]

@night cloak maybe you played matches on different servers ?

[night cloak]

No same server aisa

[versed helm]

oh then bug or glitch maybe

[heavy vortex]

Show full ss

Is it for achievement?

[night cloak]

Wait 10 minutes im in livik

[cyan citrus]

There are only two chickens as shown in the screenshot .

[modern crystal]

When are the pubg bugs getting fixed

[novel pulsar]

After login I see new character creation panel, can someone help me? I'm afraid of losing a Crown account. It was tied to my Google Play Games account and no other login methods were added (stupid me). Can someone add my email to my old account to let me login through it and save the progress?

[cyan citrus]

That is the new new achievement: Irresistible, which can be obtained by receiving RP respect in a match. There will be a new RP Perk that will give ability to give respect in a match. Players can give respect to a teammate any time during a match, and the respect message will be displayed in the chat history. That achievement can be completed after the start of new season

[cyan citrus]

Hi , it is very unfortunate that you are having trouble accessing your account . Does someone else have access to your account ?

[novel pulsar]

Nope, it's solely mine.

[night cloak]

Yes I understand this But as you can see in the picture 1 has been counted How did this happen And the season hasn't started yet!!!!!!

[cyan citrus]

The only reason I can think of is that some unauthorized person has removed your access in PUBG MOBILE . Please reach out to customer service in-game for any further information .

[night cloak]

[novel pulsar]

I tried, all they do is send me links to Google Disk with .bat that cleans something. It works 50/50.

[cyan citrus]

@night cloak You need three chickens to complete the achievement .

[cyan citrus]

Do not have any information regarding that .

[novel pulsar]

I had trouble logging in through Gameloop prior to that, and reinstalled the thing completely. Now I login into a new character. Is there any way to reach out to tech staff? Ingame support is either a bot or a person with very limited (single) answers.

[night cloak]

One chicken not added glitch

[cyan citrus]

The only way to reach teach support is through in-game .

[cyan citrus]

You are more than welcome to add that in #old .

[heavy vortex]

Do try repair once. @night cloak

[night cloak]

Hm

[night cloak]

Ok I understand..thank you

[cyan citrus]

Thanks for your understanding , @night cloak. Should you have any other questions , do not hesitate to ask it here again .

[night cloak]

Okay 💞❤️🇪🇬

[light fog]

Please punish this guy , killing teammate for loot

[pearl notch]

One question will my previous 500rp which I got from season 19 will add in new C1S1 ?

[light fog]

Please tell me then , how to join vn server

[cyan citrus]

Please report the player behavior in-game through in-game report feature .

[celest shadow]

Feel free to use the in-game reporting function to report the griefer, @light fog.

[light fog]

I reported no response came

[celest shadow]

There is no Discord server for the Vietnam version.

[light fog]

Thats why i am here

[pearl notch]

One question will my previous 500rp which I got from season 19 will add in new C1S1 ?

[light fog]

Thank you

[celest shadow]

The player will be punished accordingly, usually with a Merit deduction. Please be advised that we are unable to assist with such behaviour here, and reporting the player in-game is the most efficient way to punish these players.

[light fog]

Ok, thank you very much for your help

I will check in-game then

Thank you for your help

[celest shadow]

You should be able to use the RP Point Card (S20) for the next Royale Pass.

[barren adder]

When season 19 ends

[celest shadow]

You may refer to the pinned messages of this channel for further information.

[heavy vortex]

Video with config file title where to report

[fading cypress]

Hi, I have a question, could the developers return the "ZOMBIE" mode on it was a very large online, very interesting mode, is it possible to do this?

[cyan citrus]

You can report online PUBG MOBILE cheating content through here https://bit.ly/3soBavK .

[heavy vortex]

Thanks.

[feral forge]

You may share you suggestions and feedback in #old, @fading cypress.

[fading cypress]

ok thx

[novel pulsar]

Can someone return to me and my account problem?

I lost link between my Google account and Pubg account

It now asks me to create new character

[cursive pulsar]

bruh i already lose hope

and deleted pubg

[cursive pulsar]

it's better than complaining for having under 20 FPS @shrewd cobalt

[feral forge]

Please make sure that your are using the correct Google Play Games account to login. Otherwise, if your PUBG MOBILE account is only linked to a Google Play Games account, this usually mean that an unauthorized person had accessed your account from Facebook, linked his own social media, then unlinked your Google Play Games account from your game account. That explains why it created a new account when you log in using your linked social media account.

[novel pulsar]

I made sure of that, thank you. Does that mean someone could steal my acc?

It was only linked to Google, yes. Is there a way to recover it?

[upper frigate]

Hi. After update two wrong keys have been added to the game. I wanted to know if the bug have been fixed?

[onyx lintel]

I have a Problem. I spend 2× 5€ For uc and got the Message that i dont get the uc because its not supporting the way i paid or Something. So i spend twice 5€ for nothing. I payed with Google pay and Used PayPal as payment

[feral forge]

If an unauthorized person has compromised your social media account then accessed your PUBG MOBILE account, linked their own social media links to the empty slots and unlinked your social media, therefore you do not have access to your account with your linked login method. Please know that the customer service will not be able to assist you in this regard if you do not have access to at least one of the login method to your game account, since they can only provide assistance to unlink unwanted social media from your game account.

[novel pulsar]

I still have my Google Play account, does that help?

[feral forge]

No information in this regard, please know that it may take some time for the developers to look into the matter and fix the issues. Hopefully they will release a patch to fix these issues soon. Sorry for the inconvenience.

[rugged falcon]

How to get ESPORTS room card ?

[feral forge]

Unfortunately, no. If your only login method has been unlinked from your PUBG MOBILE account, and you can no longer access to your game account with this link, then the customer service in-game will not be able to assist you.

[rugged falcon]

@feral forge

[rugged falcon]

....

[feral forge]

You may refer to this message:

#questions message

[rugged falcon]

Ok

[novel pulsar]

What if it's some error, not an evildoer action, and currently there is simply no linked login method to an account?

[feral forge]

Do you have a screenshot of the said issue?

[neon shadow]

i have a problem, pubgm freeze after i login to my account and it doesn't show lobby, i tried to login using another account and it's working normally, why i can't login with my account and it keeps freeze on loading page

@feral forge i have a problem, pubgm freeze after i login to my account and it doesn't show lobby, i tried to login using another account and it's working normally, why i can't login with my account and it keeps freeze on loading page

[feral forge]

One social media can be unlinked only if you have a total of two social media accounts are linked to your PUBG MOBILE account. It is not possible for one account to have no social media links to it unless it is a guest account.

[neon shadow]

@feral forge

[feral forge]

Please try to perform a routine repair from the login menu of the game, and if the issue persists, please submit a report regarding the issue in #old with a screen recording and the following details, @neon shadow:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[novel pulsar]

But what if it's a crash, a bug, a system error? How can I recover an account that has no links to it? Who manages that?

[feral forge]

You may contact the customer service for further assistance in this regard, as only they can assist you with account related issues.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[novel pulsar]

You mean the email?

[feral forge]

Only the in-game customer service can assist you with account related issues, the e-mail address ([e-mail]) is meant for general inquiries.

[novel pulsar]

So how do I do that? "report" button?

[abstract meteor]

i heard that the season will be 1 month and 360 uc
is that right?

[analog fable]

after the update, it doesnt redirect me to midasbuy which is odd

im not making a purchase anytime soon tho, so i guess its all good for now

[cyan citrus]

As I checked earlier , it was redirecting me to MidasBuy . Can you share a screenshot of what happen after you try to purchase UC ?

[cyan citrus]

Yes , that is correct as stated in the patch notes .

[analog fable]

it brings up payment medthod by credit card/google play credits/paypal etc

in in-game store

doesnt redirect me at all and doesnt mention midasbuy in any way

[cyan citrus]

I'm afraid I do not have any other information regarding that . Also , you can just open MidasBuy from your browser and purchase UC from there .

[analog fable]

yeah thats what i figured

just thought it was a little odd

[sour garden]

Hey guys does anyone know how to fix the game because when I open it up on mobile it keeps closing itself

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions, @novel pulsar.

[sour garden]

I've cleared the cache n everything, do I have to clear the data to?

[novel pulsar]

but that's the robot service, it only guides me to FAQ

[cyan citrus]

You can still leave your suggestion in #old .

[novel pulsar]

How can I ask a living person there?

[feral forge]

You may refer to subpoint 4.5 for possible solutions, and if the issue persists please submit a report regarding the issue in #old with the following details, @sour garden:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[abstract meteor]

I have 660, i will get 360 at the end right ?

[analog fable]

alright

[cyan citrus]

Is it crashing on the loading screen ?

[sour garden]

Yes, just closes while it's loading

[feral forge]

You will have to answer the FAQ bots's question correctly in order for in to redirect you to a real support agent. Also, please know that we are unable to assist you in this regard here.

[cyan citrus]

Can you please share your UID ?

[sour garden]

How am I able to check I have no idea off the top of my head

[cyan citrus]

Can you ask your friends ?

[abstract meteor]

I have 660 uc, i can buy first rp and second rp with only 660 ?

[sour garden]

Yes lemme check, can they see on profile?

[cyan citrus]

Yes .

[feral forge]

You may refer to the version 1.5 patch notes in #news for further information in this regard, @abstract meteor.

[hollow raft]

Someone Just Hacked My Acc Stole All My Uc And Send Msgs To 2 of My Pubg Friends Sending Them Some Website And Stole their UC as well...

[novel pulsar]

are you sure there is a real support agent there? I tried everything.

[hollow raft]

My account was linked to Gmail And Facebook
Someone From Indonesia Hacked My Facebook And Logged In My Pubg Account...

[cyan citrus]

You may refer to my screenshot precisely for price adjustment , @abstract meteor.

[feral forge]

Yes. This is a matter that only the customer service in-game can assist you.

[sour garden]

My friends are also experiencing it and were all from the UK

[cyan citrus]

Can you tell me if this issue started happening while changing a specific outfit ?

[sour garden]

I bought the new outfit

The one that someone designed

[cyan citrus]

@sour garden Can you manage to get your User ID because it will be needed to submit a proper report .

[sour garden]

But my friends haven't bought the outfit either and they are experiencing the same thing

[sour garden]

OK I'll try to get it

[feral forge]

In this case, you should first consider recovering your compromised/stolen Facebook account. You may try changing password and enabling 2FA, then use the log out of all devices feature in-game.

[cyan citrus]

Yes , please . If not possible , then let me know .

[wet grotto]

Hello guys who have good sensitivity with gyro please come to dm i need urgently

[sour garden]

5736722511

[hollow raft]

I recovered my Account And Changed Passwords But The Scammer Who Hacked My Account Contacted Two Of My Friends On Pubg From My Acc And Send Them A Msg Telling Them About Some Website. And Hacked Their Accounts As Well.

[sour garden]

My user id

Want me to send my friends too?

[cyan citrus]

Please submit a report with details of your issue in #old along with channel's pinned instructions .

@sour garden, also make sure that you do not have any pending software or system updates for your device .

[feral forge]

They should do the same, consider recovering their hacked social media accounts first. Otherwise, they can also contact the customer service in-game for further assistance to request a support agent to unlink stolen/compromised social media from their game account. You may refer to the screenshot attached below as reference, @hollow raft:

[sour garden]

Everything is fully updated, I have no problems with my phone either, my friends are also experiencing the same thing, do you know how long it will take for any fixes?

[hollow raft]

I unlinked my Facebook fromPubg

And Changed All Passwords Of Gmail And Facebook

[cyan citrus]

There are similar reports for the crash issue on loading screen . Please wait until a patch has been deployed to fix the issue .

[feral forge]

You may ask other players for it in #pubg-mobile, @wet grotto.

[novel pulsar]

I'm afraid there is no such thing as customer service in-game. All there is is a robot. I tried literally all my options, they spew out some pre-fabricated answer and that's it.

[slender ibex]

@BigBro

@sour garden

[sharp jungle]

Why is the game files not downloading?

[feral forge]

As long as you are certain that no one has access to your account, then it should be fine now, @hollow raft.

[jovial wolf]

My game is getting forced closed after i enter the game everytime why is that so

[cyan citrus]

May I know your country ?

[slender ibex]

My game keeps crashing and is being extremely laggy after the new update, keeps randomly might I add keeps kicking me out of my game?
Can someone please me out. I've uninstalled and I am reinstalling

[sharp jungle]

iraq 🥲

[feral forge]

Unfortunately, there is not very much that we can do to help since all account related issues are handled by the customer service in the game, @novel pulsar.

[cyan citrus]

Can you try to restart your device and see if it will fix the issue ? Also , for how long is it stuck on Preparing resources ?

[sharp jungle]

ok i will try

[near folio]

I need a help any admin here ?

[feral forge]

You may refer to subpoint 4.5 for possible solutions in this regard, and if the issue persists, please submit a report in #old include the following details, @jovial wolf:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Feel free to state your issue here, @near folio.

[celest shadow]

As long as your account is linked to a social media account or an e-mail address/phone number, it will not be deleted. If you have a Guest account, the data may be lost since Guest accounts are saved on your device, and not on the servers.

[cyan citrus]

@night cloak On the side note , were you referring to account data or game data like maps and resources ?

[near folio]

@feral forge actually i am a iphone user.I am having a control issue since the 2 version updates every time i update the game my controls change. Which is not my control settings. Now how can I get help. I having this issue since s18 update. Help me admins please. @celest shadow @feral forge

[sharp jungle]

its not working

[feral forge]

After you reinstalled the game, please also try to perform a routine repair from the login menu, you may also refer to subpoint 4.5 and 4.7 in #faq for possible solutions in this regard, @slender ibex.

[near folio]

@feral forge help me with my issue please 😭

[night cloak]

Thank you fixed now

[feral forge]

Have you tried repairing your game from the login menu?

[near folio]

Yes@feral forge

@feral forge any solution's ?

[cyan citrus]

Is it first time you have installed the game after the update ?

[feral forge]

Can you please screen record the issue and report it in #old, @near folio? It would be very helpful for the developers to look into the issue, and fix it if they are able to reproduce it. You will also need to include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[near folio]

Ok😩

[celest shadow]

We recommend that you save your layout to the cloud. Additionally, you can copy your layout code and save it in your notes so that you can apply it whenever it is changed without your authorization, @near folio.

Select Save from the layout settings and it will be uploaded to the cloud.

[jagged lichen]

Hey, recently I have made a purchase on the Pubg Mobile app itself and somehow it says I’ve made an unofficial purchase which isn’t the case as I have screenshots & all the evidence to prove that my purchases have been legitimate. Is there anyway I could get help with this?

Thank you.

[cyan citrus]

You are advised to reach out to customer service in-game for the purchase related issues .

[jagged lichen]

Thank you for getting back to me man, how exactly do I do that without the bot typing?

[lyric cedar]

What about super smooth graphics as available in beta?

[cyan citrus]

You may need to answer the bot's messages properly in order to reach out to a real person .

[cyan citrus]

That feature is not available yet . You may leave your suggestions in #old .

[jagged lichen]

Once again thank you much appreciated man, do you know how long it might take to get a response back?

[cyan citrus]

Please refer to #faq sub point 5.5 precisely for further information .

[jagged lichen]

Legend mate, thank you. 👍

[cyan citrus]

You are most welcome , @jagged lichen. Should you have any other questions , do not hesitate to ask it here again .

[jagged lichen]

Most definitely man. Thank you.

[novel pulsar]

Wow. How did you access a person there? what were the steps?

Or do they only have living people to reply to billing questions? Meh.

[tranquil haven]

Where can i report this idiotas teamers?

[feral forge]

Teamers should be reported in-game, @tranquil haven.

[tranquil haven]

I have alot of proof and in game cant say,show,etc

I mean u can say but u get the ideea

[feral forge]

Please report teamers using the built-in report function, they will be punished accordingly, @tranquil haven.

[tranquil haven]

But i cant report them somewhere where i can show a video and ss?

[night cloak]

a hacker got access of my accoun. He connected his gmail with my account . so i want to remove his gmail . i contacted with ingame pubg support but they didnt help.if someone knows ho to solve this problem let me know

[atomic axle]

Please note that my account has been banned for 10 years today, knowing that PUBG Mobile has been sent to the company that I want to unlink the internal email because it was hacked by an unknown person and I was threatened with banning the account for 10 years. Evidence

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic axle.

[feral forge]

Reporting teamers through the report feature in-game in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search is the best and most efficient method to inform the security team, @tranquil haven.

This is a matter that only the customer service in-game can assist you in this regard, you may refer to the steps in this screenshot as reference on how to request a support agent to unlink unauthorized person's social media account for you, @night cloak:

[silver dome]

I have one question so c1s1 is coming so what will happen to our season 20 500 points rp card we have ?

Will i be able to use it in c1s1 ?

[feral forge]

You should be able to use the RP Point Card (s20) for the next Royale Pass, @silver dome.

[silver dome]

Ok thanks

[fierce night]

what solution for fake dammage it too much now

[cyan citrus]

What do you mean by fake damage ? Please elaborate your concern .

[maiden bone]

Ayo , My aim featurr is on hold , buh when i scope it only taps , tried aloh of things sh just dont seem to stop.

[feral forge]

Could you please provide us a screen recording of the issue, @maiden bone?

[clear nymph]

Anyone help me

[maiden bone]

Ah sayless lemme restart

[clear nymph]

I have got the gift card in the pmcc 2020 live chat how i can redeem my gift card

[barren adder]

I have linked 2 social ids to my account. I want to unlink one, but I can’t do that

That was linked a week ago

[night cloak]

@barren adder What’s the problem you are facing?

The newest one can be unlinked after 21 days.

[barren adder]

I have connected apple id and twitter id to my pubg account

Okay thank you

[clear nymph]

@night cloak ....

[cyan citrus]

Is it a Redemption code ?

[clear nymph]

No it's daraz gift card

[maiden bone]

@feral forge fixed ma guy , just had to restart my device sir.

[night cloak]

@clear nymph You can redeem it in-game, or on Daraz website.

[clear nymph]

But i didn't get it ll

How can i get my rewards

[feral forge]

Glad to hear that.

[night cloak]

Could you share a screenshot?

[clear nymph]

Wait

[maiden bone]

@feral forge Appreciate the help tho ma g

[night cloak]

[clear nymph]

@night cloak

[night cloak]

@clear nymph If you did not get it via mail, please contact the responsible team hosting the PMCC.

[vestal nest]

Bad company and bad employees Three months ago I sent to customer service to help me unlink the hacker's account and because there is no response I am sure of all the information The hacker has now unlinked my Twitter account and banned the account for a week Damn this company can't help their employees Now I want to contact one of the employees personally to solve my problem Because I will file a lawsuit either by recovering the account or recovering all the money I spent on the account I now want a solution to my problem before unlinking my Twitter account from my account in the game

[clear nymph]

They ar not responding

[night cloak]

@clear nymph Feel free to remind them. As it was a regional event, we cannot help you. You can also inquire by sending an email to [e-mail].

[solid hawk]

This button keeps moving back to the right side of my screen during game play! I’ve tried several different control settings and it keeps moving back over.

[celest shadow]

Please submit a report regarding this issue in #old, @solid hawk. A screenshot of the specific buttons may help as well.

[celest shadow]

You can disable this button from the basic settings > Aim Features for the time being.

[old vigil]

When session 20 start ?? Date

[fierce night]

fake dammage dude when u hit your enemy with 20 bullets and they don't get dammaged like the X of the dammage doesn't show and your friends hear you shooting in single way
do i need to describe more?

[solid hawk]

Thanks I’ll try that

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[old vigil]

When ?

[celest shadow]

#questions message

[silver dome]

Im having problems with my killfeed

[celest shadow]

Feel free to report it in #old if the kill broadcast feels delayed for you.

[silver dome]

Yeah ok

[brittle quail]

when is it ... lol.. ?,, support for bgmi in gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @brittle quail. Revert this at any time by sending .emulator in #481204134859505684.

[brittle quail]

thx

[night cloak]

I want to download GameAC for my PMCO matchs but on Playstore i can't found it can you give me a link or something to download it?

[celest shadow]

Please use #pmco for further assistance in this regard.

[patent patrol]

How to check my report towards an youtuber

[wild vine]

@celest shadow hello bro, I have reported problem everywhere that I am facing Dsync issue at 40-50 ping , uninstall , dns nothing help me
My phone also work fine & cellular data too

[night cloak]

@wild vine The best suggestion I can give you for ping issue is, go to Facebook and search for PUBG MOBILE YourCountryName and join the group. Ask there if anyone is getting good ping in the game. If they are, just ask them what they are doing to achieve that.

[wild vine]

There are literally very one of person who face this problem , I found literally nil video regarding this issue

On YouTube*

[night cloak]

You will very likely find someone with the same device and ISP on the group than on YouTube/Discord.

[wild vine]

I ask my efriend on yt , he has no issue with poco f3

[celest shadow]

When you successfully report a content on the online PUBG MOBILE cheating content form (https://bit.ly/3soBavK), you will be able to access another spreadsheet where you can view the real-time status of the reports.

[night cloak]

Is your friend living in the same city and have same ISP, @wild vine?

[wild vine]

during one of comment sect. On yt
There were players who have same issue I mean fire connects late , while sometimes my aim is on enemy , firing but none of them connect

Idk 🤔 if my city mate have same problem then what's reason for that?

[night cloak]

@wild vine It is likely the video was about desync. I do not recommend searching for those. You need a very local/manual help.

[modern swan]

I am from Bangladesh and my in game region is libya
@cyan citrus

[surreal lynx]

Any information?

[peak pawn]

Please Optimize PUBG MOBILE for Apple Ipad 7th Generation (2019)

Things to be fixed :

-Blurry Vision
-Trash Graphics and Low resolution
-No sharpness and Details

Game is looking very trash like playing in 480p Yukkk 🤮🤮

[night cloak]

@peak pawn Feel free to report it in the #old channel. Let the developers look into the issue.

[peak pawn]

😔

[celest shadow]

Since the ranking system will be revamped, please wait until the new season is available for further information. You may refer to the version 1.5 patch notes in #news.

[vestal nest]

replay🙏🙏🙏🙏

[junior ledge]

Cant we completely delete an account, like unlinking everything, social media accnts, email, phno everything

[night cloak]

@vestal nest You will need to wait until the account is unbanned and contact the customer service.

@junior ledge Unfortunately, deleting account is not possible.

[bitter furnace]

Hey, My name is Gleb. My account was hacked and I lost all my bindings and access to it. All I have is all the purchases in the icloud history. What can you advise me to do?
▫️ Numeric User Identification: 5149087729
▫️ Device: IPhone 11 Pro Max
▫️ Wi-Fi/Cellular: Wi-Fi
▫️ Country: Russia

[vestal nest]

I tell you, my account was closed for a week, and after this week I cannot access my account because it unlinked my Twitter account and closed the account for a week How do I contact them and I can't log into the account again? I really need help I'm tired enough because of my failed attempts with you three months ago to unlink the hacker

[night cloak]

@vestal nest If you do not have any access to the game, you will likely won’t be able to recover it anymore. You can still contact the customer service but I highly doubt that they will help you.

[junior ledge]

When i click on ban pan for checking my report progress it shows webpage not available..why so?

[vestal nest]

I submitted the first request to unlink the hacker account three months ago and I am sure that all my information is correct and now there is no response What is this really failed company? I will file a lawsuit against you You cannot help any of your clients

[night cloak]

@vestal nest You should have received a response within 7 days. Could you share screenshots of the conversation?

[vestal nest]

Their last reply was that I will be helped within 60 days and I have exceeded the 60 days and because the hacker can access my account And they told me to send my problem to support as well During this period I sent more than one request but there is no help

[night cloak]

@vestal nest When did you send your latest request?

[vestal nest]

The first request I sent to customer service was on 5/10 After that the hacker closed my account for a whole month and during this period I waited for a response from them and there is no response After opening the account on 24/6 I sent them another request and they told me that I had sent an application before, but there was no help, it has been 70 days since my first request

[novel pulsar]

My account has no means to enter it now, and I can't reach any living person from tech support, but now it's even better - in-game support bot hanged up for 2 hours already and is not responding.

Simply beautiful.

[feral forge]

If you have lost access to your social media accounts, please contact the customer support of your social media account in question for further assistance, @bitter furnace.

[night cloak]

@vestal nest It would be great if you could share screenshots of the conversation? Make sure to censor private information.

[vestal nest]

You have opened a new chat now

[night cloak]

Sorry, I cannot guide you without the conversation screenshot. Feel free to contact the customer service again.

[vestal nest]

open private

[night cloak]

You can share here. Just censor the private information.

[vestal nest]

no i can't😅

[night cloak]

Then I recommend reminding the customer service one more time.

[vestal nest]

open your private i want send screenshoot

@night cloak

[night cloak]

Sorry cannot do that.

[lofty locust]

Hey, what was that new weapon light machine in airdrop not M249

[pallid briar]

The MG3 Light Machine Gun.

[rocky trout]

Hello. iOS having issue ?

[cunning dew]

Can someone please help me my account got hacked and he banned it for 10 years i have evidence of the chat can someone help me i swear it wasn't me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning dew.

[idle fable]

what happened to the aim assist?

[bitter furnace]

Nope, the person who hacked my account, hacked one binding, and then untied everything and linked his mail, now I don't have access to the account, is there an option to block it, tell me what to throw off, I will throw off, I can provide all account purchases, photos, videos

[pallid briar]

Aim assist issue and sensitivity issue have been reported some players already. Please report the issue in #old so the developers can look into the issue. Please be sure to add the required details which are pinned in that channel.

[feral forge]

Unfortunately, if you do not have access to your PUBG MOBILE account with your social media links, the customer service in-game will not be able to assist you in any way, @bitter furnace.

Could you please try reinstalling the Twitter Application, @rocky trout?

[rocky trout]

How to do it ?

[feral forge]

Do you have Twitter application installed?

[rocky trout]

It’s from iOS app. It come together no ?

[feral forge]

Please try deleting the Twitter application and install it again from your Appstore.

[rocky trout]

Ok noted

[wispy quarry]

Is stopping the targeting assistant intended by the company or just a mistake?

@feral forge @hallow gulch @night cloak

[novel pulsar]

Ask the in-game support they said.

It will be fun they said.

It might help you they said.

Can any person with conscience and any ties to Tencent help me get out of this limbo?

[pallid briar]

Are you referring to the "Aim assist" feature?

[wispy quarry]

@pallid briar yas

@pallid briar
I mean there is a problem with the new update
that
THE aim assistant
is Stoped
Is this the intention of the new update? Or is this just a bug and it will be fixed later

[pallid briar]

I believe the issue has been reported already. Please report the issue in #old so the developers can look into the issue. Please be sure to add the required details which are pinned in that channel.

Also, No it was not intended and mostly likely is a bug.

[feral forge]

You may try clearing cache or reinstall the game, the conversation should reset, @novel pulsar.

[lofty locust]

Yes