questions

[cyan citrus]

Please move to BGMI server for further assistance . This server is only served for the PUBG MOBILE Global English version of the game .

[glacial valve]

The subscription is active on PUBG Mobile

[safe storm]

which is the latest version of pubgmobile

[cyan citrus]

The update is expected to release between July 6 to July 8 . Please keep an eye on #news for further information .

[mild pebble]

My account has been hacked

[cyan citrus]

Unfortunately , nothing can be done regarding this in this server . Please remind them you have been redirected back .

[mild pebble]

My account has been hacked

My account has been hacked

[cyan citrus]

That is very unfortunate , do you still access to your account ?

[mild pebble]

Yes

[cyan citrus]

That is the latest version of the game .

[mild pebble]

Yes

[safe storm]

its 1.4.0 right?

@cyan citrus

[cyan citrus]

You are advised to contact customer support in-game for further assistance . This screenshot may help you through the process .

[safe storm]

sorry for the ping @cyan citrus

[cyan citrus]

@safe storm, no worries . Yes , that is the correct version of the game as of now .

[safe storm]

oh thanks for telling

[cyan citrus]

You are more than welcome , do not hesitate to reach out to us again in case of any further assistance .

[safe storm]

ok

[royal shell]

Is there any plan to bring back bonus challange/tournament options

[feral forge]

No information in this regard, @royal shell.

[royal shell]

Pls do something i have 4000+ points on my bonus challange

[feral forge]

Feel free to share your concern and suggestion in #old, @royal shell.

[manic ridge]

@cyan citrus transfer it back or delete the BGMI and restore it on global I did t not transfer the account a hacker did

[cyan citrus]

Unfortunately , once the account has been transferred to another version , there is nothing that can be done to reverse the process .

[manic ridge]

What about All the money I spent on the game

[cyan citrus]

Your only option is either to continue playing in BGMI or create a new account in global version . Please refrain from repeating the same question .

[manic ridge]

I can’t use BGMI

and I refuse to

[cyan citrus]

Then , unfortunately , there is nothing else that can be done in this regard .

[manic ridge]

That’s ok I will just take it to Cort in Australia consumer laws thanks

[cyan citrus]

@manic ridgePlease keep in mind , your account safety is your own responsibility . Do not share your credentials with anyone and use two step authentication . You are free to do as you want and you are already answered, please do not repeat the same question next time .

[pure dawn]

usually how long it takes to get a response from a support agent in in-game helpcenter?

[astral thunder]

5-6 days i guesss 😪

[cyan citrus]

@pure dawn, please refer to #faq sub point 5.5 precisely .

[astral thunder]

Anyone to help??🤧😪😭

[cyan citrus]

Please state your issue .

[astral thunder]

My tdm doesn't open it gets stuck at 10:10 no ammo no enemies no teammates sneezing_facesneezing_face.
Reporting this problem since long time but nothing working sleepysleepySadBrokenHeart SadBrokenHeart

[cyan citrus]

Please do a routine repair of the game , clear cache and game data . If still it does not get fixed, your only option is to reinstall the game completely .

[astral thunder]

I Did all thosel stuffs. Many times. Including reporting this issue to ingame support.. and spamming my issue in feedback-bug section several times but nothing helped 🤧😪😭 still the same 🤧

[feral forge]

Unfortunately, there is not much that we can do, as we only provide community support for PUBG MOBILE here. Your only option is to wait for the developers to look into your issue, hopefully the team will be able to reproduce the issue and fix it soon, @astral thunder.

[tepid scroll]

is Update 1.5 launched?

[astral thunder]

Still waiting. Since Royal pass season 12 came out. 😪😂😭
No problem:SadBrokenHeart: :SadBrokenHeart: :SadBrokenHeart: :SadBrokenHeart:

[feral forge]

Should be on July 8.

[astral thunder]

I mean could you guys report this problem to higher officials?? Or developer.
Bcz i am reporting this issue from long time back and nothing is changing 😪. And they are not looking to feedback section too 🤧🤧😭

[feral forge]

Please know that sharing/exchanging/trading account is against the terms of service of PUBG MOBILE, @rain glacier. You will need to purchase classic crate in-game for the skin.

[rain glacier]

I am sorry

[feral forge]

If the developers are able to reproduce your issue, they will be able to fix it. You will not necessarily be responded to, but the community team does go through the channel for players' feedback and bug reports, but it requires time to fix the issues.

[astral thunder]

I get it but i wonder if they are even looking at my issue since its been more than 11 months . i have been reporting this issue again and again

Its all about luckk 🤧

[rain glacier]

Everytime i open a crate i only get sliver fragments and stickers
We spend 200 silver fragment to buy a crate and we get only 20 silver fragment from that crate why??? Is there any issue with my account?

[astral thunder]

Its all about luck (2)

[feral forge]

Hopefully, the issue will get fixed soon, the video that you have included in your post in #old will help them to understand your issue better, @astral thunder.

All crates are luck based, there is no issue with your account, @rain glacier.

[rain glacier]

Then i am unlucky 💔

[astral thunder]

Hopeeeeee🤲💜

[night cloak]

[junior ledge]

In pubg i had linked only my google play...i dont know how but sometimes it shows facebook linked and sometimes it doesnt..once when it showed fb linked..i unlinked it..and now it says 6days on fb linked icon since 2 days...is it hacked?

[night cloak]

@junior ledge It is likely hacked. Change your Google password > add a 2 step verification > unlink the Facebook account > log out of all devices from the game.

[junior ledge]

I changed passwords of both google and fb..both with 2 step..also logged out of all devices..but it doesn't work

[night cloak]

@junior ledge Could you check if they linked an email/phone number?

[junior ledge]

Its the same since day before yesterday 11pm

Or its a glitch maybe?

[night cloak]

@junior ledge It might be a glitch. Make sure to take a note of the BP/UC and other items you have as a precaution.

[junior ledge]

But now how do i get rid of this fb 6 days thing in the ss

I have to link fb or twitter anyhow at the earliest

[night cloak]

It will be gone after 4-6 days, if it is just a visual glitch.

[lunar aurora]

Hy! What is about the new Vikendi 2.0? It will come in the next update?

[night cloak]

@lunar aurora It won’t come back before winter, no.

[earnest tendon]

Hi

[night cloak]

Aloha! How can I help you?

[earnest tendon]

I am not able to transfer my data

Unfortunately we are unable to provide accounts transfer services at this time this is showing can you help me

Can you help me plz bro

[night cloak]

Oh your account was created in Europe.

[earnest tendon]

I don't remember

I have mailed pubg also

[night cloak]

Unfortunately, you cannot switch to BGMI with this account. Certain countries do not allow their user data to be transferred to a different country. When you created the account, you selected an European country. Hence, you will need to create a new account in the BGMI game.

[earnest tendon]

No I don't want to create new account

I have Maxed glacier and fool set

Godzilla awm skin

[night cloak]

I know you don’t, but it is the law. Maxed glacier and Godzilla skin cannot bypass law.

[earnest tendon]

Can you say them

Plz

[night cloak]

@earnest tendon Unfortunately, that’s not possible. But you can do that by visiting Europe and getting a letter from the European Union Data Control office.

[earnest tendon]

How

[night cloak]

New season relase date?

@earnest tendon Basically you cannot do that. It is the law. I know it is sad. But it is what it is.

[earnest tendon]

No bro I want my id

[night cloak]

@night cloak Keep an eye on #news.

[earnest tendon]

Plz plz plz plz plz plz

[night cloak]

Saying please will not help your situation in the slightest.

[earnest tendon]

Bro some YouTubers are saying that this is happening due to transfer shut down

[night cloak]

I’m not aware of that because it is a different game, but the problem you are facing is mainly because of the GDPR issue.

If you think it is what the YouTubers are saying, kindly contact them for more information.

[covert mason]

how much uc are going to be the ranks that you can buy at the end of the season in treasures

and when do they appear

[night cloak]

@inner drift Please contact the customer service.

[inner drift]

Where and how

I tried but no reply

[night cloak]

And, don’t share private information here in a public chat. Unless you want to get hacked again.

They will reply you, don’t worry. They just takes some time.

[inner drift]

Ok

I'll wait bro

[inner drift]

That's why I didn't share screenshot

[night cloak]

@inner drift But you are sharing dates.

[inner drift]

Ik

Ok

I can't see my message to delete it

[night cloak]

Don’t worry, I took care of it.

[inner drift]

Thank you do much

[junior ledge]

@night cloak but how do i get rid of the 6 days on fb icon..day before yestersay also it showed the same

Before 9th i need to link it to fb or twitter

[inner drift]

Neville can I message you privately

[night cloak]

@junior ledge You cannot if it is not a visual glitch. If it is a visual glitch, you can repair the client from the login screen.

@inner drift You don’t have to. I’m a regular member.

[inner drift]

I need to talk to you

So I'm asking

[night cloak]

May I know what does it concern?

[inner drift]

U may have Some information that I need

[night cloak]

Like?

[inner drift]

I know who hacked my account but I don't know him physically

[novel jackal]

hello guys i need help plaese

[inner drift]

He unlinked my fb and changed name

But not my character Id

[night cloak]

If that’s the case, you can file a complaint to a nearby police station for cyber crime activities.

[inner drift]

Woah that I can't do

[night cloak]

@novel jackal Aloha! How can I help you?

[novel jackal]

My account got stolen

[night cloak]

@inner drift Your choice.

@novel jackal You will need to contact the customer service.

[novel jackal]

I want to unlink twitter

only

[night cloak]

Understandable but only the customer service can help you with account related issues.

This channel is for general inquiries.

[novel jackal]

where is that?

[strange pollen]

why my acc banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strange pollen.

[night cloak]

@novel jackal Read #faq 5.4 for more information.

[novel jackal]

no other way

[night cloak]

Unfortunately, no.

[novel jackal]

can i send ticket

[night cloak]

When you contact the customer service you create a ticket.

[novel jackal]

where is customer service

that's at pubg that's abot

[night cloak]

@novel jackal The bot will redirect you to the customer service. It is like that due to a huge number of support requests.

[storm hill]

Hi pubg team this is very urgent, someone just rebranded your game to BATTLEGROUNDS MOBILE INDIA For indian people they are might be stealing peoples data please take appropriate action asap

[night cloak]

@storm hill That’s normal. Krafton created the version for Indians due to data privacy issues. Krafton owns the IP of PUBG.

[storm hill]

Ok

[junior ledge]

How will i grt rid of fb 6days thing. I need to link fb or Twitter before 9th July for data transfer

@night cloak

What the hell should i do now

I also reached bgmi support..they said to contact back to pubgm server

[keen ibex]

Give me royal pass plse

[junior ledge]

In pubg i had linked only my google play...i dont know how but sometimes it shows facebook linked and sometimes it doesnt..once when it showed fb linked..i unlinked it..and now it says 6days on fb linked icon since 2 days...is it hacked?

Can any one help pleaseeee

[untold zinc]

MY I'D 5539655611 please unban 🙏🏻

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold zinc.

[rugged flower]

Hello Sir My Pubg Account Was Someone Hacked And Hacker Was Playing In My Account , 5827381548 This My Pubg I'd Please Investigation This Account Immediately Sir Please Understand Sir Please Help Me Sir 🙏

[lunar forge]

When 1.5V update will drop?

[junior ledge]

In pubg i had linked only my google play...i dont know how but sometimes it shows facebook linked and sometimes it doesnt..once when it showed fb linked..i unlinked it..and now it says 6days on fb linked icon since 2 days...is it hacked?

[humble wren]

Be patient, the devs are working on it.

[lunar current]

1.5 Update is on 8 or 9 July ?

[junior ledge]

From 2 days its showing 6 days....help me get rid of thiss

[humble wren]

No, it means after 6 days it will be unlinked.

[outer urchin]

which season will metro version of PUBGM be launched pls @ me i dont have notifs enabled for this server, thank you

[humble wren]

9 July.

[humble wren]

There is no information for this yet, unfortunately.

How can I link my another Twitter account to my PUBG account? I have been trying to link my new Twitter account to my new PUBG account but it won't work.

[feral forge]

Could you please elaborate?

[humble wren]

As my first Twitter account have been hacked, so I abandoned my first PUBG account. I created another Twitter account just now, I want to link my new Twitter to my another account, but it always says "This Twitter account is already linked to another character."

[feral forge]

Do you still have access to your PUBG MOBILE account, @rugged flower?

[humble wren]

Thanks Nadia

[feral forge]

Consider that you are using the correct Twitter account to link, but the game notified you that it is currently linked to another character, it can only mean that you have created an account using the Twitter account before, @humble wren. Note that if you have logged in via Twitter from the login menu the social media account will be automatically linked even if you are in the character creation section.

[rugged flower]

No Access to my Pubg Account Please Help Me 🙏

[empty oak]

Wht is the solution for unranked 😢😢

[feral forge]

You might be unranked due to a suspicious activity was detected on your account, you will be ranked again when the investigation period is over.

[empty oak]

Please tell me a solution 😢😢😢

When will it be over 🤔😢

[feral forge]

If you do not have access to your PUBG MOBILE account with your linked login methods, the customer service in-game will not be able to assist you.

[feral forge]

There is no estimated time.

[humble wren]

Oh alright.....so it basically means I used a Twitter account that have been used to make pubg account to make my pubg acc?

[feral forge]

It means that you have used your Twitter account to create an account, so that you cannot link it to another account.

[empty oak]

@feral forge The season is going to be over... When will it solve 😢

Shall i continue the rank push or not @feral forge

[humble wren]

Ahhh alright I gotchu......thanks!

[rugged flower]

Iam login in one Social media Account Hacker Was Hacked my facebook account And my facebook Account Was Disabled Problem

[feral forge]

We are unable to answer you in this regard, there is no estimated time of when will the investigation end.

[feral forge]

In this case you should contact the Facebook support for further assistance, as only they can help you to recover and regain your access to your account. You may refer to subpoint 2.8 in #faq for further information.

[empty oak]

😢

Can i continue my rank push ? @feral forge

[rugged flower]

Ok I Will try To Recover My Facebook Account

[feral forge]

Yes you can.

[empty oak]

Thnx ❤️😍

I wish the investigation must over before the season end 😢😔

[waxen kiln]

is volume booster bannable?

@feral forge

[feral forge]

If it does not interfere with PUBG MOBILE, it should not be an issue. Please note that we do not recommend using third-party applications when playing the game, @waxen kiln.

[waxen kiln]

so its bannable?

[feral forge]

If it does not interfere with the game, it should be fine, @waxen kiln.

[gusty totem]

Why pubg m lite YouTubers getting strike ???

[west cosmos]

hey so my account get baaned one year ago the reason was i instal the game on a smart gaga can anyone help and thanks

hello any supporter here?

[mellow zinc]

8 july

It was supposed to be 6 july, but pubg extended it, and its now 8 july

[feral forge]

It should be on July 9, @night cloak.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @gusty totem. We may otherwise have to mute you.

[west cosmos]

hey nadia can you pls help me?

[feral forge]

How can we help you with this?

[west cosmos]

about my account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west cosmos.

[native slate]

@feral forge hi my tweeter account hacked my pubg account linked my tweeter account please help me

[feral forge]

Do you still have access to your Twitter account?

[native slate]

@feral forge i not access tweeter account

@feral forge please help me

[lunar heath]

I've been trying to login into PUBG MOBILE for last 2 days and I'm not able to. It keeps showing same message SERVER IS NOT RESPONDING. PLEASE RETURN TO THE LOGIN PAGE AND TRY AGAIN. I can't get pass this message. I have tried using different account as well as the guest account. Also tried repairing the game and i have deleted and reinstalled it more than 3 times already. When I use a VPN I'm able to login and enter the game but this is dangerous cause it can ban my account. Please help me resolve this issue ASAP. I have also contacted my internet provider and they said there's no problem from there end.

[raven canyon]

Hello is the update date again changed to 9 of July from 8 July? In 1.5 ignition event it's showing after updating on 9 july whats the matter? @feral forge explain briefly pls 🙏 @celest shadow

[feral forge]

In this case, you should contact the Twitter support in order to recover and regain your access to your account, you may refer to subpoint 2.8 in #faq.

[raven canyon]

@feral forge

[native slate]

@feral forge please unlink tweeter in my account please help

Pubg mobile account

[raven canyon]

Reply

[blazing schooner]

Pls help

[heavy vortex]

@native slate Kindly refer to this.

[native slate]

@heavy vortex hi my tweeter account hacked pubg mobile account linked my account please help me

[heavy vortex]

Do you have some problem understanding English? If yes, please use the regional servers. @native slate

[raven canyon]

Pls reply Hello is the update date again changed to 9 of July from 8 July? In 1.5 ignition event it's showing after updating on 9 kuly whats the matter? @.Nadïa.🌴 @heavy vortex

[native slate]

@heavy vortex my english poor

[feral forge]

This can be due to many factors, while we do not have information in this regard, please keep an eye out for #news.

[raven canyon]

🙄 why not replying

[humble summit]

Pls Dont Make M4Glacier as Legadary

[native slate]

@heavy vortex please unlink my tweeter account in my pubg mobile

[humble wren]

No, the update will arrive at July 9.

[humble summit]

Use VPN

[heavy vortex]

Contact Twitter support as you have no access to your account. @native slate

[heavy vortex]

Use #old for that.

[feral forge]

Other than Twitter, do you have another login method to your game account, @native slate?

[raven canyon]

Atleast reply is it coming on 9 july @Nadia

@feral forge

[heavy vortex]

Keep an eye on #news @raven canyon

[raven canyon]

Pls reply fast

[feral forge]

Should be on July 9, @raven canyon.

[storm flume]

Please refer to subpoint 4.2 in #faq for further information, @lunar heath.

[feral forge]

How can we help you with this, @blazing schooner?

[fickle moss]

Does anyone know how to buy esports room card @everyone

[humble wren]

You cannot buy them.

[feral forge]

Are you referring to Tournament room card?

[fickle moss]

Yes 30 days room card

[feral forge]

You cannot buy a Tournament room card. You may refer to this message:

#questions message

[fickle moss]

Okay thank you so much

[green fern]

Where to redeem ?

[empty oak]

😭

[olive dove]

You can't redeem any more as the cards expire at the date shown in the screenshot.

[green fern]

Ok thx

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @empty oak.

[empty oak]

I don't understand 🤔

[olive dove]

The answer to your question about your account being unranked can be found at #faq sub-point 3.14, here

[empty oak]

Thnx bro ❤️

But i'm not using guest acct

My level is 71 bro 😢

So why my rank is frozen 😭

[olive dove]

You may contact the in-game customer support to check this matter.

[empty oak]

Yeah bro i contacted and share the screenshot
But No reply 😢

[royal robin]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5427394113

The name of the account user

زيندان؟

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal robin.

[olive dove]

Customer support receive many requests daily, please wait patiently till they get back to you.

[empty oak]

Okay bro 😢

The season is going to be over... When will it solve cry

Can i continue my rank push bro 😭

[olive dove]

I understand your furstration but we can't help with account related issues. Continue your rank and follow up with customer support and hopefully your problem will get resolved soon.

[empty oak]

Thnx Bro ❤️😭

[olive dove]

You are welcome, good luck!

[empty oak]

❤️

[gritty cedar]

When did 1.5 update release

[mortal apex]

8th July.

[fossil badger]

What happened to the accounts you sent to set photos

[deft birch]

Thay said 9th !

[olive dove]

Sent to the community team and waiting to hear back from them, please wait patiently till you get notified about it.

[celest shadow]

Please keep an eye out for #news.

[olive dove]

We do not know a specific date, Keep an eye on #news for the update release. Thank you for your support.

[deft birch]

where’s the patch notes of the new update ?

[olive dove]

Details will be sent in #news , please keep an eye on it as i mentioned before.

[silent junco]

Is 1.5 update delay

[silent junco]

Its 9 th july check on pubg

[silent junco]

9 th july

[olive dove]

Keep an eye on #news for the update release.

[silent junco]

09/07

[night cloak]

when will vikendi will come?

still not yet beta version came

😦

[olive dove]

That is regarding the Vietnamese version of the game, we only provide support for the global version.

[silent junco]

Pre registeration date changed to 9th july in global version event

[olive dove]

Vikendi is still playable through rooms, we do not have specific date for the coming back but we are all waiting with excitement for it.

[olive dove]

Thank you for your input, but please consider that our reference is #news.
If no official announcement has been made, we can't confirm the date.
We know that you are all excited about and waiting for the new update so hopefully it will roll out soon.

[dull wind]

I got my account stolen can any one help me ???

[storm flume]

Please contact the customer service for further assistance, @dull wind.

[night cloak]

ok

[dull wind]

How??@storm flume

I know but still looking for someone to help me

I tried to sell it but it got stolen

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dull wind.

[dull wind]

Nop just the middleman and the buyer know each other..

[night cloak]

ohh

[dull wind]

Did any one understand what that bot says?

[sick shale]

You can contact customer service via login screen, or settings. @dull wind

[mortal apex]

As aforementioned, not exact date. Further information will be made available soon.

[dull wind]

Like i didn't try i hate that bot

[sick shale]

Try what?

[dull wind]

To try the game customer service

[sick shale]

Be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[long mortar]

Why means why update is too much deley i was waiting too long for today I wake up to early in the mornings and was checking play store for update and I know that update will come 8 july I mean okay but now 9 july why tencent why

Please can u tell me the update release date

[night cloak]

is it true that m4 glacier will be legy

[sick shale]

Keep an eye on #news.

[long mortar]

They said update was on 6 july but no update today and it was on 8 july but now 9 july why

[night cloak]

it will be tomorow

[long mortar]

Can I play pubg mobile I am from India I don't like bgmi

[sick shale]

No information. It is better to wait for the patch notes and see the upcoming changes.

[long mortar]

Man I was waiting too long for today but sadly no update :(

[night cloak]

it will be tomorow

[long mortar]

Really

It's been too long since we had 1.4 update

[sick shale]

@long mortar Please stop repeating.

[long mortar]

Sorry @sick shale

Is this pubg mobile global Verision discord or US?

[sick shale]

It's for the global community

[long mortar]

Means for india too?

[storm flume]

Please avoid going off-topic, @long mortar. You may have unrelated conversations in #chat.

[livid idol]

My account was hacked some😣

[long mortar]

Can we change our region after we change to Europe region?

[sick shale]

No, you can't

[storm flume]

Please contact the customer service for further assistance, @livid idol.

[long mortar]

I am playing pubg mobile from India without vpn with pubg mobile website link will my id get banned for that

[livid idol]

Some one hacked my pubg account.i dont use 3rd login option? I have uc buying email many.can i recover my account 😣

[storm flume]

Please contact the customer service for further assistance, @livid idol.

[night cloak]

Hello

Hlo 🙄

Can someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can I report hacker here ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

@storm flume what

I have A Problem my in game Sound is Gone. I can't hear any sound at all.
But when i turn on My Mic it start woking and i hear Audio Any help?

[storm geode]

why war has so many lag? my internet is good and also my teammates complain about the lag in war. this problem is from 2 season's so please fix it because it's annoying

[night cloak]

@night cloak check your in game settings 👌

@night cloak everything Is Enabled

Your headphones are ok ?

@night cloak ?

[hearty sky]

I'm unable to log into BGMI using my Twitter account after transferring data despite having followed every single step. How do I fix that?

[fossil badger]

My account got banned for 10 years and it's one of the most powerful accounts on PUBG and I've never played with a hacker or do anything against the rules of the game and I want to know the story because I'm sure the account is 100% legal. I called the company, but they didn't answer. How can I find out what problem happened to me? Is it not my right to know the story?

[night cloak]

my friend has been banned for 10 years for no reason her id is : 51257472845

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fossil badger]

My account got banned for 10 years and it's one of the most powerful accounts on PUBG and I've never played with a hacker or do anything against the rules of the game and I want to know the story because I'm sure the account is 100% legal. I called the company, but they didn't answer. How can I find out what problem happened to me? Is it not my right to know the story?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil badger.

[grand sparrow]

Is Traverse mode over?

[blazing marsh]

I want to change my region back to pakistan but I am not receiving my verification code on my mobile number

[feral forge]

Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.

[feral forge]

Yes.

[oblique meadow]

When I press f he doesn't get supplies faster or open loot box why?

[native slate]

@feral forge tweeter not reply please help me

@sick shale my pubg mobile account is hacked please help me

[sick shale]

Please contact customer service for further assistance in this regard, @native slate.

[native slate]

@sick shale how to contact customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @native slate.

[native slate]

Please help anyone

@celest shadow please

[celest shadow]

If you have contacted Twitter's customer service, please be patient for their response.

[native slate]

@celest shadow pubg mobile account tweeter and google games linked but tweeter account hacked pubg unlink tweeter please

[pallid briar]

Please type .emulator in #481204134859505684 to get the emulator role and also to access #emulator-support.

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[tame flint]

I'm not able to transfer my pubgm to bgmi. May be it because by chance my id was in the EU server. Please help!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south heron.

[sick shale]

You can't change your region from Europe. This is Irreversible and your only option is to create a new account.

[tame flint]

Please can you help because I have lots of achievement in that account

I didn't do this but i dont know why thy I'm getting this pop up

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country. Your only option is to continue playing in the global English version of PUBG MOBILE or create a new account, @tame flint.

[tame flint]

There is any other solution insted of creating new account

Because if I don't get this may be i will not continue my bgmi journey

[pallid briar]

The GDPR law simply doesn't allow you to transfer your data outside of the EEA countries. So you have to either create a new account or continue playing on global English version of PUBG MOBILE.

[tame flint]

So now I have to discontinue my bgmi journey

[pallid briar]

If you want to continue with your current account, then unfortunately yes.

[storm walrus]

@feral forgemy acc got 10 years for no reason !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm walrus.

[night cloak]

when i log in to pubg i am logged out and some times when i am logged in. it resets my controls

can i get baned if i swera on all chat

no

voice chat

u wont

ok thanks

I was trying to login into friend's acc, and when I login into my own, this error occurred

Is everyone dead ;~;

[graceful kettle]

Why this

[pallid briar]

We provide community support only for the global English version of PUBG MOBILE here, @graceful kettle.

[graceful kettle]

And I can't change my EU region to Asia

Any solution

@pallid briar

[pallid briar]

Please try using a more stable internet connection or switch to data. You can also try using a DNS.

[pallid briar]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, PUBG MOBILE is not able to transfer your data to a different country.

@night cloak Also please be aware that sharing accounts is against the ToS.

[night cloak]

My internet is very fine, it cause due to login,

[graceful kettle]

So what can I do mow

@pallid briar

[night cloak]

Actually, I was setting clothes for my friend~

[pallid briar]

Your only option is to continue playing in the global English version of PUBG MOBILE or create a new account, @graceful kettle.

[graceful kettle]

That's heart breaking

[pallid briar]

Maybe try repairing or referring to subpoint 4.9 in #faq.

[night cloak]

Alright, thanks

when i log in to pubg i am logged out and some times when i am logged in. it resets my controls

[novel jackal]

Someone told me to change the account, I agreed. So he stole the account and linked it to Twitter. Someone from the server said that he knows how to unlink the account, so I gave him the account and he issued it to a newer version. I can't register again and make a block

[pallid briar]

Please try repairing your game client.

[novel jackal]

i need help pls

[pallid briar]

No worries but please avoid sharing your account or your friend sharing his account with you since it is against the ToS. Thanks for understanding.

[night cloak]

Alright

[pallid briar]

@novel jackal Please keep in mind that, account safety is your own responsibility. You shouldn't share your account with anyone else. For further assistance please contact the customer service in-game.

[novel jackal]

i know that

[nocturne grove]

When bonus challenge is available in Israel again

[novel jackal]

but..

[feral forge]

We do not have information in this regard, @nocturne grove.

[nocturne grove]

@feral forge then from where I get the information about bonus challenge

[novel jackal]

Ok, I have a problem vrsion the role events.I don't know why he did that.What did I do for him myself?

What is the problem with the latest version?

[feral forge]

We do not support trading or sharing of the game accounts, @novel jackal. Every account is personal to the respective account holder and is prohibited from gifting, lending, transferring, or otherwise permitting any other person to access or use other's account. This is against PUBG MOBILE's terms of service. Read more about the terms at:
https://www.pubgmobile.com/terms.html

We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts is done. We recommend our players to use their own game account and not to share the login credentials with anyone.

[buoyant girder]

Hello my account is hacked can you help me recover my account

[feral forge]

Unfortunately, we are unable to answer you in this regard, feel free to share your suggestions in #old, @nocturne grove.

[feral forge]

Do you still have access to your PUBG MOBILE account?

[novel jackal]

I know that very well, but all my money is in this account. My question is how do I open the game and it says you entered with a newer version

[novel jackal]

i'm sorry

I took a lot of your time

[pearl notch]

Is pubg Mobile update coming in 9 July ???

[feral forge]

Please contact the customer service for further assistance in this regard, you may refer to the steps in this screenshot as reference:

[lyric fossil]

Again change update date 😭

[storm flume]

We currently do not have a specific release date for the upcoming update, @pearl notch and @lyric fossil. Once we do, we will publish further information in #news.

[novel jackal]

Screenshot is not clear

anyway thanks

[lyric fossil]

Scam 🥱

[buoyant girder]

@celest shadow Hello my account is hacked can you help me recover my account

[pallid briar]

@buoyant girder Please reply to this question asked by one of the moderators first.

[vestal nest]

How to buy an itunes code from midasbuy

[celest shadow]

You can only purchase UC or Royale Passes in Midasbuy (https://www.pubgmobile.com/pay).

[vestal nest]

But they refused me two cards and I am sure that there is money in the cards

[royal shell]

Why bonus challange is not activated

[celest shadow]

You may use the different payment methods offered in your region.

[celest shadow]

The Bonus Challenge event is currently available only in select regions. If it is not available in your country, please be patient.

[royal shell]

My region is in Israel

[celest shadow]

If it is not available in your country, please be patient.

[royal shell]

My question in future it will come or not?

[sick hemlock]

can you help me with this?

[hallow gulch]

The game shown is not PUBG MOBILE, @sick hemlock. Therefore we do not have any knowledge nor can we assist you with such.

[hallow gulch]

We sadly do not have such information.

[gloomy bison]

how to turn off pan throw feature

[junior ledge]

After unlinking an account, during the 7 days period can we log out of account by account which we aren't unlinking...it doesnt effect the unlinking right?

[hallow gulch]

The game shown in the image above is not PUBG MOBILE, @strange stag. Please avoid giving wrong information.

[hallow gulch]

I don't think that's possible. Simply don't set the option to throw only, and it won't switch unless you click it.

[hallow gulch]

As long as you do not use the account which you are unlinking, it should be fine.

[gloomy bison]

@hallow gulch how change position of throw/attack

[lyric fossil]

I have to also change position of throw/attack

[buoyant ravine]

I have the same problem

[pallid briar]

That isn't possible.

[tame creek]

try changing this setting @lyric fossil @gloomy bison

[agile fiber]

How many times the verification code will be sent per day for logging in using email?

[gloomy bison]

no bro

[lyric fossil]

No bro its grenade/smoke / molotov quick through feature

[pallid briar]

That feature is for throwables like grenade selection.

[tame creek]

ooh. my bad 😅

[buoyant ravine]

So pretty much if a hacker transfers our data to bgmi were screwed and cant recover our account?

Making it super easy for the hackers to win just sayin

[lyric fossil]

Bro I doesn't want to turn off it . I want only change position 🙂

[buoyant ravine]

Thats why its happening so much

[pallid briar]

You can suggest that in #old!

[buoyant ravine]

Doesnt seem like great customer service

[lyric fossil]

Okay thanks for information

[feral forge]

You will have to download and contact the customer service of the relevant version of the game that your account has been migrated to, and request the support agent to retrieve your account. However, please know that once your account has been migrated to another version, you can no longer transfer it back to the global English version of PUBG MOBILE, @buoyant ravine.

[proper pagoda]

I want to transfer my account to bgmi and I can't change region pls help

[buoyant ravine]

How can i do tht if bgmi is not available in us

[pallid briar]

You need to wait for the cooldown to end before changing your region again.

[buoyant ravine]

@feral forge

[proper pagoda]

Will data transfer remain after 30 days

[feral forge]

We are unfortunately unable to assist you in this regard. Please know that account security is your own responsibility. You are responsible in keeping your account and the login methods safe, @buoyant ravine.

[pallid briar]

The data transfer will be available until December 31, 2021, 23:59:59 UTC.

[proper pagoda]

Thanks for helping ❤️

[pallid briar]

Welcome!

[buoyant ravine]

@feral forge good to kno never giving pubg another dime if thats how they are gonna treat high paying customers lost $3,000 in tht account

[feral forge]

Account security is your own responsibility after all, @buoyant ravine. It is suggested that you should use or change your passwords to something unique, and make sure you have two-factor-authentication enabled, so that your social media accounts do not get compromised easily through other external means such as third-party websites or services.

[lyric fossil]

Can i unlink email address or phone number??

[buoyant ravine]

@feral forge i understand that but i was tricked because the hacker had stolen one of my friends accounts and i didn't kno i was talking to someone other then my friend so i trusted what he asked me to do im sure that is how a lot of the people dealing with their accounts compromised was in the same way and just so happens BGMI just released an he Transferred my account before i could unlink his twitter if a company respects their paying customers they dont just point the finger and say well its your own fault smh

Its a huge issue i can see multiple ppl dealing with their accounts hacked an stolen

The hacker then tells me he wants $500 and he would give me my account back an i have screen shots of everything and tencent just looks the other way

[night cloak]

@buoyant ravine Unfortunately, you cannot switch to the global version with this account. Certain countries do not allow their user data to be transferred to a different country. I hope you understand as it is the law and the developers cannot revert the changes.

@lyric fossil Unfortunately, it is not an option yet, sweetie. Maybe in the future such options will be added. But no plan for now.

[buoyant ravine]

They shouldn't have made it available knowing people were getting hacked and cannot retrieve the account back after transfer like i said made it super easy for hackers to steal valuable accounts like mine

[night cloak]

@buoyant ravine It was made available for a larger audience. It is unfortunate that few misuse the system. But sadly, due to the involvement of law, the thing you are requesting is not possible.

[pure dawn]

Answer me this my account is only linked to google play games and in my google two factor authentication is already enabled so why pubg is showing me the same data migration message. I already reviewd my security of google account and no other device was logged in other than my device. Is it possible pubg is showing this migration message for any other reason?

[buoyant ravine]

Or at least credit uc back to me with a new account or the gun skins i paid for or some kind of compensation

Smh like i said poor customer service

[ornate gull]

that's not gonna happend xD

[buoyant ravine]

Any other company would offer compensation

[buoyant ravine]

I know but im just sayin its sad

That they dont care at all

And just lettin the hackers take over

And pretty much rob people

[ornate gull]

you have to ask for compensation to the social media linked to the game too xD

[buoyant ravine]

Theres nothing to buy in Facebook lol

[night cloak]

@buoyant ravine Unfortunately, anything purchased in-game are non refundable and non transferable. Compensations are usually when the game made a mistake. When user makes any, there’s none. I understand it is unfortunate. And I hope you add a 2FA the next time you create a new account.

[ornate gull]

ok you lost Facebook and ask pubg for compensation, makes sense xD

[buoyant ravine]

No i lost my level 69 pubg mobile account with 9 upgraded guns m416 maxed out, raven suit lvl 3 and ace every season since season 14

Indonesian hacker stole it by hacking my Facebook and linking a twitter

[ornate gull]

no, you lost your social media linked to that account.

[buoyant ravine]

And transferred my account to BGMI

No i recovered it

He only had access because of the twitter link

[ornate gull]

once was transferred to BGMI, sorry nothing they can do

[lyric fossil]

Pubgm should be enable conformation code system in every new login time my opinion 🙂

[ornate gull]

thats why you have to link all social media options, to avoid thhis

[buoyant ravine]

I wasn't aware that it was that serious if i was warned i would have done so

[night cloak]

It is a video game and not a social media website, @lyric fossil. But feel free to use #old to suggest it to the developers.

[buoyant ravine]

Especially after all the money i spent

Now i have to start over

[ornate gull]

its called 2FA, you have to enabled on all your social media accounts linked to the game

[buoyant ravine]

Yes i have tht now

But too late

[night cloak]

Please use #chat to continue the conversation, @buoyant ravine and @ornate gull.

[lyric fossil]

Bro if pubgm login method also use 2FA maybe they can't get access of other accounts. I think.

[ornate gull]

It is a video game and not a social media website.

[gritty sedge]

I am From Bangladesh.
Today on PUBG Mobile we get 20-38 ms . Is there any news about this? Or any Bangladesh server update news?

Anyone from mod or admin?.

[night cloak]

@gritty sedge Feel free to keep an eye on the social media pages (example Facebook) for regional information.

[solemn sable]

Hey @night cloak I'm getting newer version messages and can't login to my account can you please help me or suggest me something I was trying many times in-game chat but didn't work there

[night cloak]

@solemn sable A screenshot?

[night cloak]

@solemn sable Have you tried reinstalling?

[solemn sable]

@night cloak yes I install and uninstall several times now it's not in my hand how can it happen I didn't understand please help me

[night cloak]

@solemn sable It looks like someone compromised your account and used a modified version of the game to login. The modified app’s version is higher than the current release. You will need to contact the customer service to reset the version number.

[solemn sable]

@night cloak from where I can contact customer service do you have any link?

[lyric fossil]

Maybe your account marge in battleground mobile india

[night cloak]

@solemn sable Read #faq 5.4 for more information.

[vagrant onyx]

Nah not that

[solemn sable]

@lyric fossil I'm from Bangladesh why I Marge or transfer data to bgmi

[fast sphinx]

hello

[vagrant onyx]

You will get different message @lyric fossil

[vagrant onyx]

Need assist ?

[fast sphinx]

yes

[vagrant onyx]

What is it ?

[lyric fossil]

I think just

[vagrant onyx]

Ok :/

[fast sphinx]

my account in pubg mobile get hacked and the hacker used hack and now my account get banned how can i unban him ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast sphinx.

[lone condor]

Hello

[wintry forum]

Why my I’d is transferred to bgmi i am not doing even register also pls help me switch my account to global my player I’d 5220469868 @night cloak plz help

[lone condor]

Help me pubg

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lone condor. Remember to read through #faq before asking questions in the support channels.

[lone condor]

The developer has blocked my account and I have not done any violation

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone condor.

[lyric fossil]

I think scammer access your account 🥲

[night cloak]

@wintry forum Unfortunately, you cannot switch to the global version with this account. Certain countries do not allow their user data to be transferred to a different country. You will need to contact the BGMI customer service to see if they can help you.

[wintry forum]

I have told but they didn’t help

[wintry forum]

I didn’t give my I’d pass to no one

[night cloak]

If they cannot help you, nobody else can. Just know that there are government policies involved.

[lyric fossil]

Btw where are you from?

[wintry forum]

Can you can talk with owner and ask solution

[wintry forum]

Nepal bruh

@night cloak can you talk with offical

About this problem

Many are facing this problem in Nepal bro

[night cloak]

@wintry forum This is not the problem. This is a government policy. The problem is about your account getting compromised. Please enable 2FA on your social media to avoid such unfortunate situation in the future. 2FA is a very good system and can protect your account even if your password gets compromised.

[wintry forum]

@night cloak they will bring my back my account or not bro In next update ??

I have reported many times

[night cloak]

@wintry forum They will not.

[pseudo surge]

I want to change my region in Pakistan

[pallid briar]

Can you please provide a screenshot of your region settings?

[lusty dune]

Hi how can I get pubg mobile star title

[night cloak]

@lusty dune It is given to selected PUBG MOBILE Content Creators who have been contributing to the game for a long time.

[lusty dune]

Ok thanks

Can it be 2 years or more uploading pubg to get it

[night cloak]

@lusty dune It doesn’t depend on just time but the contribution too.

And it is a gift a CC will get. They cannot ask for it.

[lusty dune]

Randomly to get it but a higher chance with million or above

[night cloak]

The more people you bring to the game is a key contribution.

[lusty dune]

Ok

Thx

[night cloak]

No worries!

[indigo musk]

Guys please i need help

When i play codm my ping is 50-60 when i play pubg my ping is +150

What should i do?

[pseudo patrol]

Hey, I have a prob. I used to play at EU server with 20ms, there was no prob. But now I switched to new IPhone and my EU ping is 300ms. Why?

[pallid briar]

Please try using a DNS and see if that helps. Please refer to subpoint 4.3 in #faq.

[indigo musk]

I tried and it is not working@pallid briar

My brother is playing from the same wifi and his ping is 70 while my ping is 150

[pallid briar]

Maybe try restarting your router and phone, see if that fixes the issue. I don't know any other possible solutions.

[glass pewter]

Any information about payload getting removed? Is it permanent or will it come back?

[indigo musk]

@pallid briar i tried both and it is not working 😔

[feral forge]

No information in this regard, @glass pewter.

[indigo musk]

my ping 1 week ago was like 48 -50 now it is 150+

[ripe kernel]

If i had pre-registered for PUBG Mobile 1.5 update and transferred the account to Bgmi, then i will get Galaxy Messenger set in reward? @feral forge

[feral forge]

Event progress is not transferred, so most likely no.

[ripe kernel]

Ok thank you

[edgy pollen]

Hi guys

I need a help regarding pubg can anyone help me out.

[feral forge]

Hello, how may we be of assistance, @edgy pollen?

[surreal geode]

When is new game mode dropping? I heard there's one about around July 12th?

[indigo musk]

Guys should i enable iPv6?

When i use the dns

[edgy pollen]

My fiancé’s account got banned because of a person and he abused her when she was playing with him through randoms. Can anyone tell me can i ban him because he was hacking.

[feral forge]

You may report the player in-game, @edgy pollen.

[feral forge]

Yes you can.

[storm flume]

We currently do not have a specific release date for the upcoming update, @surreal geode. Once we do, we will publish further information in #news.

[night cloak]

when i recontacted the customer service about my account linked with a facebook that belongs to a hac... the customer service said ur report ticket has already been transfered to an agent.

how many days will it take to get unlinked minimum?

[feral forge]

The unlinking process may take up to 60 days, but it also means your request can be processed much earlier than that, but due to the enormous amount of requests every day received by the in game customer service, it takes time to proceed such requests, so please be patient.

[night cloak]

how can they update me the things?

how will i know

should i ask them or they will message me?

how can i know the status of my case?

[feral forge]

The customer service will contact you again when your request has been completed, all you have to do now is wait for a response, @night cloak.

[night cloak]

ok

by the time how can i keep my account secure?

it takes up to 60 days right?

[feral forge]

Since the Facebook account does not belong to you, there is not much that you can do. You should wait patiently for the customer service to proceed with your request and at the meantime, you should login to your account daily with your other social media so that the unauthorized person cannot unlink your login methods, @night cloak.

[night cloak]

yeah

but the customer service ask's for registration date and 3 month old bill

[worldly coyote]

Hello , I need help with recovering my hacked account , is it possible?

[night cloak]

@night cloak Yes. Those are needed for the recovery.

then i provide like user id , socail media hacker can't hack and their nickname.then last and first bill of the purchase

[marble steppe]

Hello my account has been banned for 1 year but I didn’t do anything against rules ! Can i unlock my accout again? 😔💔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble steppe.

[night cloak]

@worldly coyote You will need to contact the customer service.

[night cloak]

i provided more so i can get those done fast

[worldly coyote]

Already done and no response

[night cloak]

i get their replay once 24 hrs

@night cloak If you have provided exactly the information needed and if all are correct, they will take less than 60 days.

@worldly coyote It can take some time to get a reply, unfortunately. Please have patience.

[worldly coyote]

Aah , so it's gonna take a while 😭 , also it was hacked through twitter , the one who hacked changed all the linking , but I have it's id , so if it's possible to recover?

[night cloak]

i am 10000% sure all those informations are correct but i have a doubt i may have sent the second bill because i couldn't find the first one and i had sent some middle onces as well but i did crop then showing them only document no and how much was the money . because if i had sent the full screen shot there is addres so i did'nt want to expose them @night cloak

[vestal nest]

like my problem I sent them all the correct information, the correct account creation date The first shipment and the last shipment 3 months ago I have been waiting for two months for my problem to be resolved and the hacker is still logged into my account

[sonic blade]

Any mod here?

How to apply for tournament room card

[feral forge]

If you still have access to your PUBG MOBILE account with your login methods, and you have accurately provided all the information requested by the customer service in-game, then yes.

[feral forge]

You may refer to this message:

#questions message

[feral forge]

The customer service will contact you again once they get further updates regarding your issue.

[worldly coyote]

Well , I can't login anymore , that person seems to change version with new linkings , so I can't access my account or my twitter account anymore.

I can provide all previous login details and some screenshots of my profiles and id .

[feral forge]

If your social media account has been compromised or stolen, you will need to contact the customer support of your social media account in question to recover it. You may refer to subpoint 2.8 in #faq for further information, @worldly coyote.

[worldly coyote]

I tried contacting twitter and they said that account recovery is impossible , try to make a new one , bcz that guy changed all details in it too @feral forge

[feral forge]

Please ensure that you have access to at least one of the social media account that is linked to your game account before contacting the customer service in-game, as they can only provide assistance on unlinking the unauthorized person's social media. However, if you do not have access to your PUBG MOBILE account with your login methods, the customer service in-game will not be able to assist you.

[worldly coyote]

The problem is , that person changed pubgm to bgmi , I mean migrated data from global pubg to bgmi and I can't login now.

[severe wren]

I can't find the gameAC app on the App Store

[feral forge]

If your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version in order to retrieve your account, @worldly coyote. However, please know that once your account has been migrated to another version, you can no longer transfer it back to the global English version of PUBG MOBIL.

[worldly coyote]

I can provide the previous linked Google account , mobile number , but I can't provide twitter details bcz , it's already compramised.

[buoyant ravine]

Same happened to me they wont bring it back to global

[worldly coyote]

It's okay if the version changed , all I need is to get my account back, I grinded a lot in the past .

[feral forge]

GAC App will be available by 15-18th July.

[night cloak]

?

[night cloak]

Umm really?

[fading bloom]

Where is NEW UPDATE ?

[night cloak]

@feral forge Pls check the above lines he said the hacker is still linked?

he had sent him all the information s correctly

[feral forge]

We currently do not have a specific release date for the upcoming update, @fading bloom. Once we do, we will publish further information in #news.

[pseudo surge]

My current region is france but now i want to change it

[feral forge]

Due to the enormous amount of requests every day received by the in game customer service, it takes time to proceed such requests, so please be patient, @night cloak.

[pallid briar]

Could you please send me a screenshot of the bottom part of your basic settings?

[near lily]

hello! has anyone gotten the test server for pubg to work on ios with the new update

[vocal frost]

I need help, the support service does not respond for more than a week.
They opened the account, I don't know in what way, they spend the game currency, kick out of the game, change the data. I changed all the passwords in the bindings and added a game center, now it is tied to the VK and the game center, the passwords are very difficult to crack, and it still comes in.
I don't remember the mail to which I originally linked the pubg, what should I do?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @near lily.

[jovial imp]

@pallid briar hello
My account was hacked and i have contact ingame support
They gave me 6 questions to answer
I have answered them all only the one of >> screen of receipt of first payment in the account i dont have that was 2 years ago plz help what should i do in that situation ?!

[feral forge]

You should first identify which of your linked social media is compromised by the unauthorised person, then you should start securing them by changing password and enabling 2FA, once you have done so you can use the log out of all devices option in-game. If it does that work, you should contact the customer service in-game for further assistance.

If you are unable to accurately provide all the information that the customer service in-game have requested you or that it does not match with what they have, they will not be able to assist you further, @jovial imp. On a side note, where did you purchase the UC?

[pseudo surge]

I sent screenshot in your inbox

[vocal frost]

I changed all passwords, and made an exit from all devices, it does not help. The only thing is that I do not remember the mail to which the pubg is attached, the support service is silent for 2 weeks

[feral forge]

You can check if you have linked your e-mail to your PUBG MOBILE account by searching for the keyword PUBG MOBILE in your Gmail.

[pallid briar]

The support article below will instruct you on how you can obtain your Google Play payment receipt:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/339-google-play-payment-receipt/?l=en&s=hot-topics&f=the-all-talent-championship-all-you-need-to-know&p=all
See if this helps out.

[jovial imp]

@feral forge i have purchased 1000 times from midasbuy along 10-12 months those i can easily get receipt screen and i already sent those screens in answers
But now they asking the first time i have purchased UC it was 2 yeard ago Nadia thats really so hard since 2 years ago to have a receipt like this + for sure i bare remember alot details since 2 years ago dear

[pallid briar]

Please send here instead.

@pseudo surge where are you residing as of now?

[jovial imp]

The problem bro its so long time ago 2 years since may 2019
I cannot really remember even which visa or which receipt to check

[pallid briar]

Unfortunately, you have to provide your payment receipts to prove your ownership of the account.

[jovial imp]

I v proved my owner by all other details guys u kidding guys ? All other questionsnand details no one know except me

[pallid briar]

Unfortunately you need to provide them with the information that they requested as it is required to prove your ownership of the account,@jovial imp. Otherwise, they may not be able to assist you with your request. We can't help you with account related issues here on Discord.

[night cloak]

should we send them the full recipt secreen shot or cropped

[pallid briar]

Where are you residing as of now?

[pseudo surge]

In Pakistan

[night cloak]

because if i send full it will revel my address and my parents name

[pallid briar]

What does it say when you try to change your region?

[night cloak]

so i send document no and some other stuff

[pseudo surge]

Parameter erorr-1

[pallid briar]

Please join the PUBG MOBILE Pakistan regional Discord server for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.

[feral forge]

It should not be an issue as long as the payment receipts include the purchasing time/amount, the support agent will have an investigation on it.

[frigid cypress]

What is the update that just came

[gritty bridge]

i choose wrong my birthday in game and now i cant open my voice . how can i fix that ?

<@&481161015728406538> who can help me ?

[feral forge]

It could be some in-game patches/hotfixes.

Do you mean the parental control in your basic settings, @gritty bridge?

And please remember not to mention the role as it is only reserved for server related emergencies.

[gritty bridge]

no . when i choose my age i wrong and choose less me age and i cant open my voice

[feral forge]

Do you have this option in your settings, @gritty bridge?

[gritty bridge]

wait i check this

[onyx root]

@feral forge hii

[feral forge]

Hello, how may we be of assistance?

[onyx root]

@feral forge Recently today I can see the pine low of almost all the players in our Bangladesh region. Is our region finally going to get a server ?? Have any info ??

[junior ledge]

Deleting the game affects unlinking process??

[feral forge]

We do not have information in this regard, feel free to keep an eye on the social media pages for regional information.

[feral forge]

No, it does not.

[twin fractal]

Hi i need some help about reports please

[onyx root]

Okk thanks

When coming the new update

[feral forge]

What kind of report are you referring to, @twin fractal?

We currently do not have a specific release date for the upcoming update, @onyx root. Once we do, we will publish further information in #news.

[delicate vapor]

hello

[gritty bridge]

i have not this item . how can i do ?

[twin fractal]

About massive reports, someone is threatining me … and the last season i got banned and that person told me it was by massive reports…. That person hates me and i dont want to lose another account 😔

[feral forge]

Unfortunately, if there is no setting in-game to change your age, then you cannot do anything about it. You must learn to read properly before clicking on buttons.

[gritty bridge]

so i have not way to speak in the game ?

[feral forge]

Mass report will not get you banned, @twin fractal. You may refer to subpoint 2.12 for further information.

[twin fractal]

100% sure? Im so afraid

[feral forge]

Yes. Whenever a player did something suspicious, it will always leave a trace on PUBG MOBILE's systems, it is the severity of the trace that determines whether a suspension is triggered, if there’s no trace, no suspension will be issued.

[feral forge]

Unfortunately, no.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin fractal.

[novel jackal]

Does anyone have a solution to a problem, your account data has been migrated to another version, it is not possible to log in to this to this version, download the correct version and try again

pls guys

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @novel jackal.

[novel jackal]

Someone changed the release of the game to a newer version, and I don't know what benefited it

[cyan citrus]

@novel jackalOnce your account has been transferred to another version , there is no way to reverse the process . Please login with your desired version .

[novel jackal]

When new pubg status is ready to download?

[cyan citrus]

The update is expected to release around 8 July , please keep an eye on #news for further information .

[north sapphire]

Hey I'm unable to transferring my data in bgmi

And unable to changing my country

Please anyone help me

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[sand hound]

Currently, my account has been deleted for 10 years without any reason, and I would like it to be referenced in this topic. What is required of me now?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand hound.

[floral mango]

Hi i need help, i got banned for 10 Years i don‘t know why 😣😣

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral mango.

[north sapphire]

Unfortunately long back i was change my country for events

Any method for changing my country European server to indian

[feral forge]

There is no other option, once your data is transferred into one of the EEA regions, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account at will due to the GDPR law, @north sapphire. Your only option is to continue playing in the global English version of PUBG MOBILE or create a new account.

[north sapphire]

But in my account i saw a option Data Transfer Outside EEA what's this?

[feral forge]

If you accept, then nothing would happen. If you disagree, it will prompt you to delete your account.

[north sapphire]

If i contact customer support they can help or not!

[feral forge]

Due to the GDPR, which is a government law, PUBG MOBILE is not able to transfer your data to a different country. Therefore, the customer service in-game will not be able to assist you in this regard too.

[north sapphire]

😭

My collection 😓

[feral forge]

Please do not use other language than English here, @north sapphire.

[north sapphire]

What will happen to my collection , dresses, skins etc😭😭

[feral forge]

Nothing will happen, you can continue playing in the global English version of PUBG MOBILE, @north sapphire.

[north sapphire]

I am from india and we are unable to play pubg mobile without vpn

And my squad and friends are playing bgmi

Not pubg mobile

[pallid briar]

Unfortunately you have to create a new account for that, @north sapphire.

[abstract meteor]

The new update is today ?

[pallid briar]

We currently do not have a specific release date for the upcoming update, @abstract meteor . Once we do, we will publish further information in #news.

It has been delayed.

We currently do not have a specific release date for the upcoming update. Keep an eye out in #news.

[keen dock]

I need admin because I have a problem

[pallid briar]

Please state your problem. There is no Admin anymore. Only Moderators.

[night cloak]

hi there.
few months back someone hacked my facebook account and after that he linked his twitter account with my pubgm account i recoverd my facebook account but because of that linked account hacker keeps login while i play pubg and doing my youtube stream. i have contact with your customer service and they ask me details and some receipt copies for verification .. also i have provided everything whatever they want and they told me that they will reply me after few time. until then i am getting message that your account has been banned due to 3rd party app for 10 years. i want my account back . and until today i have not get any reply from your customer support. i send my message here from other discord account but support here so poor that they blocked me from sending message. can you explain it why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[keen dock]

My account has been hacked and linked to an email

[pallid briar]

Please contact the customer support in-game to unlink any unauthorized link in methods.

[keen dock]

I contacted tech support and no one helped me

[pallid briar]

Unfortunately we cannot help you with account related issues. Only the in-game customer support can. You can use this as an example and try again.

[night cloak]

someone help me with something about the game?

[pallid briar]

How can we help you?!

[quartz cedar]

Hello guys,can you help me please,with my problem ?

[night cloak]

so i activate my tilt button but it doesn't appear during the game, what should i do?

[quartz cedar]

• [ ] Good night, I ran into such a problem. I wanted to donate to the game PUBG MOBILE in order to get the game currency (1600uc), after the operation the game currency came to the account, but the money was not debited, please tell me how to solve this problem. I have already contacted  representatives of the bank, to which they replied that no payments were made, I donated through the official pubg mobile store, did not use any cheats, please tell me what to do, so that the pubg did not regard this as a scam and did not ban the account

[pallid briar]

If you are referring to the lean options then it should work if you have turned it on your basic settings page. You may try repairing the game otherwise and see if that fixes the issue. Other than that you may report it in #old.

[worldly plume]

Hello, is the update started rolling out?

[cyan citrus]

The update is expected to release around July 8 , please keep an eye on #news for any further information .

[sharp violet]

Pubg star challenge was out on 04,07 but I didnt know where to register, why there is no guide book for all these things?

[cyan citrus]

Which event are you referring to precisely ? Please provide a screenshot if possible .

[night cloak]

Any news about new update 😎

[cyan citrus]

The update is expected to release around July 8 . Please keep an eye on #news for further information .

[peak merlin]

i done a lot of line friends spins and it glitched for me? it taken more uc from me than it should? like a whole extra item round

7/8? but i only have 6/8? and my uc matches for 7/8 items.

rounds increase once you receive the item so im missing an item?

im paying extra uc and missing an item please look into this

[winter tangle]

Tips please put it

Hallo
Bitte helfen Sie mir und senden Sie meinen Fall an das angesehene Team, um das Verfahren, das auf meinem Konto durchgeführt wurde, wieder aufzunehmen
Mein Konto wurde aufgrund des automatischen Herunterladens von Malware aufgrund der Anzeigen, die in vielen Anwendungen erscheinen, gesperrt. Ich habe dies nicht bemerkt. Ich bitte das angesehene Team, das Erscheinungsbild meines Kontos wiederherzustellen und mich gemäß dieser Nachricht so schnell wie möglich abzumelden. Ich spreche meinen Fall an Sie.
Geschichte des Verbots
2020/07/23
iD 5407793056

[storm flume]

Please do not use languages other than English, @winter tangle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rare topaz]

Hello I need help according to my login

Am not able to login to my account,in short it won’t show me where to write my Twitter username and password ,pls is there anything possible to be done to help me get my account back?

[cyan citrus]

If you believe that extra UC have been deducted from your account in result of the spins , please leave your details along with your USERID , Country, Network , Device information in #old . Community might be able to forward your request to the developers and compensate you if necessary. Also , you are advised to reach out to customer support in-game for such queries .

[uneven minnow]

When I attempt to log in with my Facebook account, the game wants me to create a new username rather than using my current one I’ve had since Season 2

[cyan citrus]

Can you please share more details of your issue along with a screenshot ?

[cyan citrus]

Hi , does someone else have access to your account ?

[rare topaz]

Ok

[uneven minnow]

I don’t believe so

[cyan citrus]

Can you not see the twitter login option when on the login screen ?

[rare topaz]

This is where it takes me and won’t go further than this

[midnight otter]

I have error…

[cyan citrus]

If the game is prompting you to create a new account upon login , that only means you unintentionally or another unauthorized person have logged in to your account and removed the access . Please , reach out to customer support in-game for further assistance .

[uneven minnow]

@cyan citrus I tried customer service but it just keeps referring me to articles. I can’t contact an actual human.

[cyan citrus]

Try to login your account on Twitter app first and login again in-game .

[rare topaz]

I did already

[cyan citrus]

That seems like a network issue , does that happen on different device and different network as well ?

[rare topaz]

Yh

[cyan citrus]

You may need to reach out to them properly in order to get a proper response , also it may take some extra time for the customer support to get back to you because of mass number of reports ?

[cyan citrus]

Strange , please try to do a routine repair and clear game cache . If that does not work , clear game data or reinstall the game . Also , try to change the DNS , refer to #faq sub point 4.3 precisely .

[rare topaz]

I did that already

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter tangle.

[cyan citrus]

Please share the screenshot in English for further assistance .

[gritty cedar]

Please help when did 1.5 update release

[cyan citrus]

The update is expected to release around 8 July , Please keep an eye on #news for further information .

[cyan citrus]

Mention your device .

[rare topaz]

iPhone XS

[rare topaz]

iPhone XS

[midnight otter]

could not install "beta pubg mobile"

This application could not be installed because its integrity could not be verified.
———————
It does not install, and does not ask for verification in Settings

[dapper lava]

I can't change the logic in my account.

Please answer my problem.

[cyan citrus]

It seems more like a device issue , try to reinstall the application .

[cyan citrus]

What do you mean by logic ? Please elaborate your concern .

[dapper lava]

I mean the choice of countries in my account isn't there.

[midnight otter]

I've tried 3 times and it doesn't work.

[cyan citrus]

The last way I can think of is to remove your account from the twitter app completely and add it again , uninstall and reinstall the twitter application , check if your time zone is matched with your region .

[rare topaz]

I did that too😭

[cyan citrus]

You may need to authorize the application through profile and device management in your phone settings .

[uneven minnow]

@cyan citrus it keeps closing the conversation before I can write an actual message. Super bummed…. I’m a clan leader and have been playing since season 2.

[cyan citrus]

Then I'm afraid I do not have any other solution .

[mellow zinc]

If the ignition update will be released, does that mean metro royale will be re:release?

[cyan citrus]

There is nothing else that can be done regarding your issue on this discord server .

[midnight otter]

can you tell me how to do that please ...

[mellow zinc]

Because it says metro royale will be released on this july

[cyan citrus]

The update is expected to release around 8 July , please keep an eye on #news.

[mellow zinc]

Alright thanks

[cyan citrus]

You are most welcome , should you have any other questions do not hesitate to reach out to us again .

[uneven minnow]

@cyan citrus can u advise me how to reach in-game customer support?

[mellow zinc]

Also I have an question before I leave, why are some of the weapon in livik like famas doesn't got added in metro royale last time?

[mellow zinc]

It should be containing every weapon but why? Or they just decided to not add it?

[cyan citrus]

It depends on the game development team to tweak the guns and add them in different modes based on your feedback that you can give in #old . .

[dapper lava]

Hi

[cyan citrus]

Are you referring to the region , also provide a screenshot regarding your concern .

[mellow zinc]

Alright im gonna check the metro weapons all of them in the wiki and see if theres any missing weapon

[dapper lava]

Yes

[cyan citrus]

Sure ! Please leave your feedback in #old next time .

[cyan citrus]

Can you please share a screenshot of your basic game settings ?

[dapper lava]

Okay

[shell tapir]

It’s because the Pubg Mobile beta program has ended for testing for the upcoming update(1.5 version) You need to wait till they will push next beta testing content for the next (probably 1.6 version update)!

[cyan citrus]

In English , please .

[sick shale]

@dapper lava You can't change your region on a European account to GDPR policy.

[dapper lava]

But I want to change countries, and this is one of my rights to change countries and to enjoy the advantages available to my country.

[sick shale]

That isn't possible now since you selected a European country as your region while creating the account, or changed it from your settings. That is Irreversible and your only option is to create a new account outside the EEA. Should you have any further questions, @dapper lava please contact customer service.

[dapper lava]

But the option was available to me, and it was taken away from my menu, in the sense that it was available and now it is not available. This is reasonable and with knowledge of Bani, his country did not choose a European.

[sick shale]

It's gone because you changed the region to a European country, so the GDPR policy is applied.

[dapper lava]

what does that mean?

[carmine cairn]

Hello, PUBG MOBILE. I know you are very busy with so many messages. I have no problem with my account. My account has been banned for no reason and I swear to use or use third-party materials that I play fair play and take great care to comply with the terms and integrity of the game. 5174289099

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine cairn.

[drowsy dome]

The physics are so bad like what

[dapper lava]

I don't want to create a new account. I want to fix the problem in my account

[cyan citrus]

There is no way to fix the issue because of legislation issues . As you are already answered , please refrain from repeating the same question .

[cyan citrus]

If you have any suggestions or concerns , please leave them in #old .

[dapper lava]

What is this way in the answer? I don't turn to the question or repeat it. I am asking my problem and you have to follow the steps with the solution of this problem and if the solution is not possible, you will reply in its way.

[cyan citrus]

Yes , because there is no solution where the government is involved . So , the answer you will get will always be the same and there is currently no solution to your problem . Do not repeat the same question again .

[storm flume]

Please do not use languages other than English, @dapper lava. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dapper lava]

Yes, I understood the situation about the account, but it does not repeat the same method second."

[night cloak]

Pubg mobile , what is going on ..... One event it's mention 8th and where second one mention 9th , why your Playing with public , make it official when 1.5 will launch ? And if it's bug please rectify it , as it's your problem changing Dates 3rd time

[cyan citrus]

The update is expected to release around 8 of July . Please keep an eye on #news for further information .

[night cloak]

I like know why it's written 9th of july on second event?

I need any official for assistance

[violet spruce]

We currently do not have a specific release date for the upcoming update , Please Keep an Eye On #news , we will publish further information in #news.

[cyan citrus]

It might be the graphical miscommunication .

[night cloak]

If they don't have the specific date why they mention in event 😶 that to two date's

[cyan citrus]

Please move to #tournaments . This channel is only made for the purpose of support regarding PUBG MOBILE .

[weary raft]

Okay, Thanks. I am new to this.

[violet spruce]

@weary raft ^^ Kindly Read This Message

[cyan citrus]

Also , if you want to conduct a third party tournament , you can do that following these terms of service

[violet spruce]

Update Is Delayed Due To Some Internal Reasons . Keep an eye on #news For Exact and Accurate Date .

[weary raft]

That's good to know! Thanks. I just need to find if my case is a non-comercial one

[weary raft]

Thankd, that's helpfu;

[native slate]

@cyan citrus my pubg mobile account hacked this man

[cyan citrus]

That is very unfortunate, do you still have access to your account ?

[native slate]

Yes my pubg account linked google games and tweeter, my tweeter account hacked, 1800uc in my pubg mobile account but lost my uc in hacker please please help me

@cyan citrus Yes my pubg account linked google games and tweeter, my tweeter account hacked, 1800uc in my pubg mobile account but lost my uc in hacker please please help me

[barren belfry]

When is the update dropping?

[cyan citrus]

Please reach out to customer support in-game to remove unauthorized access from your account . This screenshot may help you through the process .

[barren belfry]

Hello When is the update dropping?

[cyan citrus]

The update is expected to release around 8 of July , please keep an eye on #news for further information .

[hushed tree]

bring update 1.0.0 graphics back

[high loom]

this guy is clearly hacking his id is 5581367175 he got me to one tap and naded me through the wall

[cyan citrus]

Please leave your feedback in #old .

[hushed tree]

sure

[cyan citrus]

If you have encountered cheaters in your recent game , you are advised to report them through in-game report system . If you have any further video evidence , report it through https://bit.ly/3uDSJZv.

[high loom]

sadly it wont allow me to upload the video they should allow screen recording videos to be sent through but only allows youtube videos

[prisma oasis]

Upload it on yt and then post the link there

[round spear]

Anyone knows when the update will come out?

[prisma oasis]

Tomorrow may be

[pseudo surge]

Hello i still didn't get any update about changing my server

[feral forge]

Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.

[ionic lance]

Fix Social Star Achievement Bug. Likes are not being counted in achievement section

[jagged obsidian]

anyone know when will the update be out for est?

[livid idol]

Dear Sir/Madam,
My account which is 5111848842 was someone hacked. I spent close to uc50000. Evidence of those who spent it can be presented. i hope you will double check this and reverse the decision you have taken as soon as possible as it would be highly appreciated

PUBG ID : 5111848842
PUBG NAME : 『A2K』mﾑsḦ1

Thanks you
Best regards,

[feral forge]

We currently do not have a specific release date for the upcoming update, @jagged obsidian. Once we do, we will publish further information in #news.

Do you still have access to your PUBG MOBILE account, @livid idol?

[pseudo surge]

Can you please provide me link of Pakistan's discord server

[livid idol]

Cant acces 3rd login option are not available or i dont remember 😣

I had linked to the google play game and now it has been removed

[night cloak]

Season 19 rp is end on 12th while season end on 17 th , 12 to 17 RP will lock ?

[feral forge]

Did you forget your password of your e-mail login method?

[feral forge]

Correct.

[livid idol]

Yes, but the email is incorrect.

I spend lot of uc for my account 😣

[feral forge]

Please submit a report regarding the bug in #old, so that the developers can look into the matter and hopefully they can fix it soon, @ionic lance.

[livid idol]

Sorry about my english. 😑

[feral forge]

You should remember which e-mail is linked to your PUBG MOBILE account, you will need to have access to at least one of the login method to your game account before contacting the customer service for further assistance.

[livid idol]

I can present any evidence and say it is my account.

[night cloak]

@feral forge both event have different update date for 1.5 version , which date the update will roll out 8th or 9th

[feral forge]

You may try contacting the customer service for further assistance in this regard. Please note that the customer service can only provide assistance to unlink the unauthorized person's social media's account, therefore you need to provide them a login method that the hacker have no access to. You may refer to the steps in this screenshot as reference on how to request the support agent to unlink an unwanted social media account for you, @livid idol:

We currently do not have a specific release date for the upcoming update, @night cloak. Please keep an eye out for #news.

[livid idol]

Thanks for your support.but i cant stil log in my account 😪 3rd login option.its mean email account login are lost 😣😣

[feral forge]

You should try to remember which e-mail is linked to your PUBG MOBILE account, as unlinking e-mail/phone number is not a feature yet, the unauthorized person will not be able to unlink your e-mail link on their own.

[livid idol]

Thanks for your loverly support

[tidal gazelle]

plz help me

[feral forge]

How can we help you with this, @tidal gazelle?

[tidal gazelle]

my pubg global account has been migrate to another version so plz fix it

[feral forge]

You need to download the relevant version to be able to log into your account since you have transferred it.

[gritty cedar]

Please help when did 1.5 update release @feral forge

[feral forge]

We currently do not have a specific release date for the upcoming update, @gritty cedar. Therefore, please keep an eye out for #news.

[frosty parrot]

My account was stolen someone yesterday and he linked third email. Now how i unlink it.

i have uc recipts

[feral forge]

Please contact the in-game customer service for further assistance, you may follow the steps in this screenshot as reference on how to request a support agent to unlink the unauthorized person login method for you, @frosty parrot:

[frosty parrot]

@feral forgeok thank you very much'

[celest shadow]

Please do not advertise here, @mellow wing.

[feral forge]

Not yet. We currently do not have a specific release date for the upcoming update, @night cloak. Therefore, please keep an eye out for #news.

[worthy pelican]

Hello anybody is there for an support or Query

<@&481161015728406538>

[celest shadow]

Hello, @worthy pelican. How can we help you?

[worthy pelican]

I cannot transfer to bgmi

This is pop up showing

I have contacted to bgmi supportive team

And also they are told to go and ask prior app means pubg mobile supportive team

[celest shadow]

Are you planning to transfer your account to the other version?

[worthy pelican]

Yeah

[celest shadow]

This notice is self-explanatory. You can wait until the account transfer service is available again. Should you have any further inquiries, you may contact the relevant customer service.

[shell bolt]

how many days it take pubg community to change back the orignal region of any player

[worthy pelican]

Present is not available to transfer the account or not???

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @worthy pelican.

Please do not use languages other than English, @keen dock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

You will need to wait for the default 60-day cooldown before you can switch to another server.

[keen dock]

I need help my account has been hacked and linked to an email and I am able to access the account

[shell bolt]

after cool down, if i provide details to moderators to change back my region to original , how much time community will take to change it, any idea?

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

The moderators are unable to assist you in this regard. Once the cooldown period is over, you will be able to switch to another server again.

[shell bolt]

no body can switch region second time from in-game, that's why people came here, i'm asking if i request for region switch , how much time it will take

[celest shadow]

Can you please provide us with a screenshot of your issue?

[shell bolt]

i have link from streabable

[celest shadow]

Just a screenshot would do.

[shell bolt]

varificaton code issue,

[celest shadow]

Which country or region are you planning to switch to?

[shell bolt]

back to pakistan

[celest shadow]

You may forward your concern to the PUBG MOBILE Pakistan Discord server. They will be able to provide further assistance.

[civic valley]

This is coming I haven’t logged into new version

[shell bolt]

thanks

[shell bolt]

update krlo

[civic valley]

I just installed now and there are no updates

[strange sonnet]

Is it true so smooth graphic coming to pubg

@civic valley try restarting the game

[civic valley]

K I will

[celest shadow]

No information in this regard.

[celest shadow]

You need to perform a routine repair from the login menu or reinstall your game completely.

[civic valley]

When will 1.5 update will come

[short quiver]

I wanna to report an insta page on pubgm configue he's giving configue to everyone

[night cloak]

Hello, has the update time changed again?

[royal shell]

Any news about bonus challange

[glacial dock]

My season 14 backpack was missing I transferred my account from global pubg to battleground mobile India I saw that my season 14 rp bag was missing please check it and give my back pack back or refund the UC 5177897751 MY PLAYER ID please check it there is no reply from your side I contcat you from in game support but there is no reply or help from your side

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @short quiver.

[night cloak]

@glacial dock Please contact BGMI customer service.

[glacial dock]

Bgmi server link please

[night cloak]

You can Google it.

[glacial dock]

Ok

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @short quiver.

[feral forge]

We currently do not have a specific release date for the upcoming update, @civic valley and @night cloak. Therefore, please keep an eye out for #news.

[feral forge]

No information in this regard.

[empty ibex]

PUBGMobile keeps making new accounts when logging in with Facebook. Its like my acc is deleted.

[cyan citrus]

This might be caused if an unauthorized person has removed your account . Please contact customer service in-game for further information regarding your account .

[empty ibex]

It makes me to make new acc even with email

[cyan citrus]

You will need to contact customer service in-game for most of account issues including yours .

[empty ibex]

Ok. I will try. Thank you

[cyan citrus]

You are most welcome , should you have any other questions do not hesitate to reach out to us again .

[empty ibex]

[red plover]

any news about update !

[cyan citrus]

The exact date for the release is not yet officially announced . Please keep an eye on #news for further information .

[red plover]

thanks ..

[ionic valley]

In the game it says the update is on 07/08 not sure if confirmed or not.

[cyan citrus]

The update is expected to release around July 8 , please keep an eye on #news .

[void valve]

Anyone please help
My account will be robbed by someone
He will use unauthorized app and login into my account
In the case my account will be ban 10 years how to unban.

[broken verge]

When pubg is gonna release patch notes for 1.5 update

[storm flume]

We currently do not have a specific release date for the upcoming update, @broken verge. Once we do, we will publish further information in #news.

Please refer to subpoint 2.12 in #faq for further information, @void valve.

[void valve]

I need to my account back please

[celest shadow]

Please contact the customer service in-game for further assistance, @void valve.

[void valve]

I'm already tried but their is no use