questions

[celest shadow]

You may report it to the customer service again so that they can issue a profile picture reset and a punishment.

[harsh sinew]

So is there a discord for new state or what because it's really annoying, I can download the alpha but select the account in game and it says its incorrect.....

[quartz copper]

@celest shadow you don't know when he'll be here Yore Safe VRT ?

[fossil badger]

I have contacted the company many times and they don't respond to the reports, why don't you help me, you are a wonderful person who helped a lot of people,,, please help me

!

[dreamy hawk]

Hey,
a new account sent me popularity with the value of about 280,000. I know the owner of the account and he said that he hacks the UC’s. How can I get rid of him in my popularity, because this is so annoying to have a new account in the first place of the popularity 😢
My ID: 5456989392
The ID of the new account: 51454491089
Please help quickly!

[mortal carbon]

Hi, I accidentally changed the server, I want to return the old one, if something can be done with this: My ID: 594305796 My Nickname: GucciFlipFlap8

[zenith marsh]

Hi, I wrote technical support about hacking the account 3 months ago, they took the clarifying data and everything is still quiet. Does this mean they won't restore my account?

[quiet socket]

Hello, i have a player that using aimbot, wall hack. Id:51472798630

[lilac maple]

hi i want to unban account that take 10 years ban but he don't to any thing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac maple.

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[unborn mountain]

Hack UC?
That does not exist

[unborn mountain]

Can you show me your conversation with the customer service, oh, and if there's any personal information, feel free to blur it.

[unborn mountain]

What seems to be the problem?

[brittle marsh]

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on
(2021/4/27)
then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.
ID- 5357243736
Nickname- QDS丨٭٭٭٭

Hello

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle marsh.

[quartz copper]

trying to help me

[celest shadow]

No, but you can contact him privately instead: @vagrant onyx.

[quartz copper]

cool try to help me but he didin’t written to me in one day

[celest shadow]

Please provide the player's numeric in-game identification and will see what I can do. You can contact the customer service in-game and report this matter to them as well.

[unborn mountain]

5239968955
She said alr

[fossil badger]

5239968955

[fossil badger]

Thanks 😭

[mortal carbon]

Hi, I accidentally changed the server, I want to return the old one, if something can be done with this: My ID: 594305796 My Nickname: GucciFlipFlap8

Is it possible to help me, I wanted to put Europe, but put Asia, and now I have a ping of 150-200 ms

[celest shadow]

You will need to wait for the 60-day cooldown before you can switch to another server. For now, you can ask your teammate who has your preferred server selected to invite you instead.

[night cloak]

My account got hacked

Help me out pls

[mortal carbon]

I read that, until December of this year, you can write to those support if you accidentally changed the server, or is it not relevant?

[unborn mountain]

Contact the customer service in-game for further assistance, @night cloak.

[unborn mountain]

No, this thing occurs for just around 1 week.

[night cloak]

Ok

[celest shadow]

The customer service are not able to help with this matter anymore. You should be careful next time.

[dreamy hawk]

That exist bro

[unborn mountain]

No, only illegal UCs, @dreamy hawk.
Not hacked UCs.

[dreamy hawk]

He hacked UC to send me popularity to provoke

[unborn mountain]

You can report the player if he(r) is purchasing illegal UC.

[dreamy hawk]

Ok and how can I ban him from my popularity?

[unborn mountain]

You can’t.

[dreamy hawk]

Why not?

[celest shadow]

Unfortunately, you cannot remove someone from your popularity list. Instead, you can hide your popularity entirely.

[dreamy hawk]

Bro I have now in the first place of my popularity a new acoount

I know

[dreamy hawk]

But this annoying

[celest shadow]

It is simply not possible for you to remove someone from your popularity list as this is not an option in the game.

[heavy vortex]

Is there anything like popularity deduction? 🤔

[dreamy hawk]

Yes

[celest shadow]

Yes. If the popularity is sent with UC purchased by illegal means, it can get deducted.

[heavy vortex]

I c thanks. 🙂

[dreamy hawk]

So what should I do now?

[dreamy hawk]

Wow🙂😂

[celest shadow]

Feel free to contact the customer service in-game and inform a support agent about it, @dreamy hawk. They may be able to help.

[dreamy hawk]

Ok thx

Can I ask u something in the private chat? @celest shadow

[celest shadow]

If it is related to PUBG MOBILE, please state it here instead.

[dreamy hawk]

Yeah it is about my question, but I do not want to ask here😅😅

[celest shadow]

Feel free to message me privately instead, then.

[dreamy hawk]

Ok thx

[quiet lion]

lol

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @quiet lion. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[halcyon venture]

My account got hacked

[storm flume]

Please contact the customer service for further assistance, @halcyon venture.

[halcyon venture]

@celest shadow please help me

[digital badge]

@lime juniper Please Can u talk in dm for a while its a request.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hollow field.

[hallow gulch]

For account related issues, please contact customer service in-game for assistance. Keeping in mind that the moderation team here is not by any means, associated with the in-game support group, hence why we are unable to provide much of an assistance.

[graceful epoch]

Excuse me
Why i cant transfer in game
Everytime i press transfer nothings happent

[warped parcel]

Is there any way to get 90fps option? I have Snapdragon 888 and 8gb ram

[night cloak]

hi can yall pls ban this jerk.... naded me for the entire game and i did literally nothing to them.

anyone help me

help me out

[celest shadow]

The game needs to be optimized for your device first. Feel free to leave a feedback in #old.

[celest shadow]

Please report the player in the game.

Please only download the game from the Google Play Store or AppStore, @night cloak.

[night cloak]

ok

pubg global is ban in india

:(

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[steady smelt]

In my account there is no country region option

What is the reason

What can i do for this

I want to ennable this country region option

[mild nimbus]

Not hope guys with CS, my account got hacked and the decided to ban my account for 10 years, instead of helping me they banned the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild nimbus.

[tiny ice]

I want to unlink Google Play account

[iron basin]

@odd viper make a new account

[steady smelt]

@polar marsh help me

I want ennable my country region option

[heavy vortex]

@steady smelt Refer to this.

[tiny ice]

I want to unlink Google Play account

[fossil badger]

Can you help you me please 😭

[heavy vortex]

You've been replied already, you have to wait.

[pallid briar]

Please contact the in-game customer service.

[steady smelt]

@heavy vortex

[fossil badger]

Id 51482433620 can you search that’s please

[fossil badger]

Sir can you help me

[fossil badger]

؟

[pastel spindle]

my pubg always got connection problem lately, eventho my connection is not bad

[warm lodge]

Why this id ain't getting ban, killed by a teammate

[pallid briar]

You can try using a DNS and see if that helps. Please refer to subpoint 4.3 in #faq.

[boreal sand]

How can i get my id and my name

[fossil badger]

Can you help me

[pallid briar]

How can i help you?!

[fossil badger]

Can I send you practice

For id

Id 51482433620 can you search that’s please

[celest shadow]

Reporting the player in the game should be sufficient.

I have already forwarded your concern, @fossil badger. Please be patient. In the mean time, you can contact the customer service in-game and report this to them as well.

[warm lodge]

Did but ain't working

[celest shadow]

The player will be merited, not suspended.

[warm lodge]

It's clearly shown I'm killed by that team mate

[warm lodge]

Movements should stop na?

[boreal sand]

Can someone help me ?

[floral axle]

How will I know if my team has passed the qualification stage of PMNC?

[fossil badger]

They put the first identity on the world in Europe, the third person perspective with the naked and scandalous picture, why can't you solve it now because it hurts the viewers in the broadcast and hurts his biography and there is a high probability that the children will watch it because they follow ARA ADNAN and ATRO

?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @boreal sand.

[celest shadow]

The player should freeze upon reporting them.

[celest shadow]

It takes time, you need to be patient.

[fossil badger]

How long can it take,,, I know I'm bothering you You're the only person I like to communicate with because you understand and appreciate my problems

[sonic trench]

Guys, I took a band because of third-party applications.. I formatted the phone and the weekly period of ban expired.. Then I entered my account (the game opens a new account for me, as there is no account on my Facebook account) What is the solution???

[celest shadow]

No estimated time.

[fossil badger]

Is it around this week please?

😔🥺

[storm flume]

Please contact the customer service for further assistance, @sonic trench.

[celest shadow]

Will let you know when there's an update.

[floral axle]

How will I know if my team has passed the qualification stage of PMNC?
@celest shadow

[faint gazelle]

I have all proofs please do some action against cheats seller

I know cheat seller website and telegram official cheat seller group

[fossil badger]

ok thank you

[night cloak]

I need help My Twitter account has been hacked. I only have all the accounts linked in my game I don't have the authority to login via Twitter because my Twitter account was stolen

Guys how can I unlink Gmail from my account, i trusted a friend gave him my main id details and he has linked his gmail to that id

id is worth 2-3Lakh Inr

please let me know how to unlink it , coz hes not letting me unlink he keeps logging in and cancels the unlink

for now i saw yt and increased the src of the account , but i cant unlink on higher src version ...

<@&481161015728406538> help please , it would mean a lot

[unborn mountain]

Contact the customer service for further assistance @night cloak @night cloak.

[onyx cairn]

You'll be informed in game.

[unborn mountain]

Note that the moderator role is for emergency discord related-issue.

[night cloak]

from where can i?

[unborn mountain]

Refer to subpoint 5.4 on #faq, @night cloak.

[night cloak]

in game coustomer service is it even worth ?

@unborn mountain Tried 2 days ago, no response

[celest shadow]

@onyx cairn will be able to help you with this.

[unborn mountain]

That’s the only way on how to recover your account.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @faint gazelle.

[unborn mountain]

Sharing accounts is against the TOS as well.

[unborn mountain]

Refer to subpoint 5.5 on #faq, @night cloak.

[night cloak]

i didnt share it was my own friend , i logged in from my own hands , i never knew he would scam me

[onyx cairn]

||Already did that.|| 😏

[faint gazelle]

But they have telegram cheat seller group official sharpshooter Ninja hack

How I report him

[onyx cairn]

You should think about your "friend" then. Contact the customer service in-game as they are your only hope, @night cloak.

[celest shadow]

Please report them through http://cheat-collect.pubgm.cc, @faint gazelle.

[night cloak]

@unborn mountain What do you mean by sub point, I don't understand?

[unborn mountain]

Please patiently wait for their next response, @night cloak.

[celest shadow]

Please be advised that account sharing and modification of game files are against PUBG MOBILE's terms of service. Should you have an issue with your account, please contact the customer service in-game for further assistance.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[night cloak]

Is there no one here to help me through a company

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I got Banned cus someone was hacking on my teammates

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

You can contact the customer service from your basic settings or the Help option via the login menu, @night cloak.

[night cloak]

So how do I get the date of creating my account in pubg mobile

[opaque stone]

Hello

I was playing with hack and got banned.
how to unban account now?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opaque stone.

[pallid briar]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[tulip dawn]

Hi

[pallid briar]

Hey! how can we help you?!

[short vortex]

pubg two players have hcked my id

plz help me to recover it

[mortal apex]

Please contact the customer service in game for further assistance.

[short vortex]

where i have to go

[pallid briar]

Please refer to sub-point 5.4 in #faq, @short vortex.

[short vortex]

plzzz ban ag lucky and mano id they have hacked my id and used my 1040 uc

[floral axle]

@onyx cairn How will I know if my team has passed qualification for PMNC?

[pallid briar]

@floral axle Please refer to this reply.

[storm flume]

Please contact the customer service for further assistance, @short vortex.

[silk haven]

Please i want to change my region back to pakistan

[pallid briar]

Please join the PUBG MOBILE Pakistan Discord for further assistance regarding this.

You can join regional community servers from subpoint 3.1 in #735483472432594994

[vale trail]

My account was hacked and my server was changed and now i couldnt change it back

[west plover]

My account was banned on 7 days. What the hell? Why? I don't use cheats or play with cheaters, I don't kill my teammates. What happaned? It's a new anticheat system? Ban for everyone for statistic?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west plover.

[vital imp]

Hello

I have a video of a person either hacking or exploiting a bug

Can someone please look at it? It just happened. It’s where the person is really small and he’s running around but we can’t shoot him

He’s been killing the whole lobby like this. He had around 47 kills

Please message me for the video and ss of his name.

[frosty depot]

Dm @frosty depot

For responses.

[vale trail]

Hi my account was hacked and my server was changed and i found that my game started to lag

[cosmic raft]

hello i have problem can anyone help me

[graceful epoch]

Any idea why my phone start ghost clicking when enemy arrives and also i cant do crouch...
Anyone can help??

@cosmic raft watcha need??

[cosmic raft]

who are you

[feral forge]

unfortunately, you will have to wait for the cooldown to end in order to change your server again, there's no other way.

[graceful epoch]

Someone who loves to help @cosmic raft

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @vital imp. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cosmic raft]

I have a pubg mobile account but my facebook account has been disabled

[celest shadow]

If you have a screen protector, you might want to consider removing it. Otherwise, please report the issue in #old with a screen recording.

[cosmic raft]

so i can't login how can i log my acc

[celest shadow]

Please contact Facebook's customer service for further assistance in this regard, @cosmic raft.

[cosmic raft]

they not answer from 3 month

Account disabled

Reviewing Your Information May Take Longer Than Usual
Thank you for sending your information. We have received it.
We have fewer people available to review information due to the coronavirus (COVID-19) pandemic. It may take longer than usual to review your account.
We're always looking out for the security of people on Facebook, so until then, you can't use your account.
Thank you for understanding.

from 3 months still waiting so please i need someone help me to return my acc

[celest shadow]

Unfortunately, your only option is to wait. We cannot provide any further assistance with this matter here. Sorry.

[frosty depot]

Yes you should be carefully.

[cosmic raft]

how come so who should help !!!!!! they not answer and they disabled my account u can link to another facebook and help me

[frosty depot]

Contact the assistant.

[cosmic raft]

I did everything before I came to you

[storm flume]

Please contact the customer service for further assistance, @cosmic raft.

[frosty depot]

It can work.

[cosmic raft]

You are my last hope. You are not helping and Facebook is not helping so who should help

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[cosmic raft]

they give me no choice to contact them !!!!!

how can i contact them in game if i can't login from my acc !

[frosty depot]

@cosmic raft dm.

[cosmic raft]

tell me who can help me and i will go

[vestal nest]

How can I charge UC from the game's official website with Paypal?

[unborn mountain]

Paypal is not a payment method as of now.

[astral ridge]

Halo

[night cloak]

I have same problem look i have been reporting since one month but not reply nothing pubg coustomer service is bad

[feral forge]

hi, how may we help you, @astral ridge?

[astral ridge]

@feral forge no, i just want to be friends

[unborn mountain]

Seems to be ghost touch, have you tried contacting apple support?
They'll help you further with the issue your having and will do a diagnostic test to your iPhone.

[feral forge]

this channel is reserved or PUBG MOBILE related inquiry, you may use #activities or the discussion channels instead, @astral ridge.

[native zinc]

Hi

[night cloak]

In my other andriod phone same problem happens it is the bug inside my account or pubg

[vagrant onyx]

I get this issue dude its so annoying

[native zinc]

Where should I go for unjustly banned accounts?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @native zinc.

[vagrant onyx]

Joystick get stock and cant tab on for few second @night cloak

[unborn mountain]

Please move to a discussion channel or, if you're finding a team #activities.

[cosmic raft]

i try everythinng with facebook they not answer i need someone help really is enough to wait this long !!!

[unborn mountain]

Refer to subpoint 5.4 on #faq, @cosmic raft.

[cosmic raft]

Facebook account has been closed
and no choice to contact them !

i need someone help me return my acc in pubg

i spent to much on it and now gone cuz fb and pubg support not help !!!!

[quartz copper]

hello whats my problem can you help me please?

[feral forge]

unfortunately, if you no longer have access to your PUBG MOBILE account, there is nothing that the in game customer service can do to assist you. Please contact Facebook support, as only they can help you to regain your access to your Facebook account again.

[vagrant onyx]

I will dm you later

[quartz copper]

well thank you very much

[cosmic raft]

I sent you a picture, there's nothing I can do
no give me any choice to contact them just waiting !

3 month waiting and u tell me wait so who should i go to help me please i get enough from ur support and facebook

[vale condor]

hello pubg team my facebook account has been hacked , my id pas has been changed
plz can u help me
that guy is accessisng my account @celest shadow

[storm flume]

Please contact the customer service for further assistance, @vale condor.

[vale condor]

hello @celest shadow i wanna help

[feral forge]

only the in game customer service can assist you with account related issues, we cannot help you here on discord in this regard, @vale condor.

[vale condor]

ok , thanks for telling :))

[high horizon]

I have a problem quitting the game, what is the solution?

[pearl sparrow]

Evil war man i have solution for u

[umbral eagle]

Hello
Somebody hacked my account last month
He linked his email address to my game
And he keep banning my account to remove my social media accounts, Pubg in-game support is not helping at all I have all the correct information and proofs it’s my account
Hacker already unlinked my Facebook and banned my game ,now he is waiting for the ban to release to ban it again which help him unlink my other link ,I will lose my account if you don’t step in please I ask you to resolve the problem the hacked is doing ban and unlink
His 3rd link need to be removed as soon as possible
Pleas help before I lose access to my account

[vale condor]

tell bro u are asking me to unlink facebook ??
is this the solution ?

[feral forge]

could you please elaborate, @high horizon?

[gaunt oak]

Need help

[left oasis]

Need help 🥺

[vale condor]

@feral forge HEllo if the guy, use hack or anything other
so i have to lost my id

[stiff eagle]

@celest shadow hi my account is band for know reason please unband my account I spend to much money on this account.
This is the I’d 510313629
VIKING XAPA
@sick shale

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff eagle.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @left oasis and @gaunt oak. Remember to read through #faq before asking questions in the support channels.

[feral forge]

unfortunately, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[high horizon]

When I enter the game, it exits

[high horizon]

Please reply as soon as possible

[umbral eagle]

Hello
Somebody hacked my account last month
He linked his email address to my game
And he keep banning my account to remove my social media accounts, Pubg in-game support is not helping at all I have all the correct information and proofs it’s my account
Hacker already unlinked my Facebook and banned my game ,now he is waiting for the ban to release to ban it again which help him unlink my other link ,I will lose my account if you don’t step in please I ask you to resolve the problem the hacker is doing ban and unlink
His 3rd link need to be removed as soon as possible
Pleas help before I lose access to my account
I have spent $10k on my account

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @high horizon.

[gaunt oak]

Can anyone help me with pmnc

[high horizon]

The game exits when I enter the game

[gaunt oak]

We ar not getting point in the tournament

Our point is around 50 in Miramar

[high horizon]

Automatic exit from the game

[feral forge]

please refer to subpoint 4.5 in #faq.

[gaunt oak]

And 61 in sanhok

We ar just getting one point at a time

[umbral eagle]

Hello
Somebody hacked my account last month
He linked his email address to my game
And he keep banning my account to remove my social media accounts, Pubg in-game support is not helping at all I have all the correct information and proofs it’s my account
Hacker already unlinked my Facebook and banned my game ,now he is waiting for o unlink my other link ,I will lose my account if you don’t step in please I ask you to resolve the problem t
His 3rd link need to be removed as soon as possible
Pleas help before I lose access to my account
I have spent $10k on my account

[high horizon]

How do I get back to the subpoint?

[gaunt oak]

@feral forge

[feral forge]

press on '#faq'.

[gaunt oak]

@feral forge

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gaunt oak. Remember to read through #faq before asking questions in the support channels.

[sick shale]

The top 2 scores from Each map will be counted. ( for e.g out of 7 erangel maps played, the top 2 will be counted as your score. and accumulating all 3 maps - total score of 6 matches will be counted)

[high horizon]

didn't work

[high horizon]

Please reply as soon as possible

[polar apex]

Hello. Help in PUBG Mobile My problem is that the game works to ban my account 10 minutes a day, knowing that I do not use any hacker programs or external assistance. Please help me immediately. If I am not helped, I will delete the game and evaluate it badly.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar apex.

[feral forge]

have you tried reinstalling the app or do a routine repair?

[high horizon]

I tried and it didn't work

[storm flume]

Please contact the customer service for further assistance, @umbral eagle.

[high horizon]

Please reply as soon as possible

[high horizon]

I tried and it didn't work

[feral forge]

what is your device?

[lilac token]

how long usually they reply back?

[high horizon]

Realme 3 Pro

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lilac token.

[onyx cairn]

Answered earlier. You will be notified in game and mail once you have passed the qualifiers.

[high horizon]

Please reply

[feral forge]

have you also tried restarting your device?

[lilac token]

i don't think they will reply.. since my id banned. for 3 days.. the hacker couldn't remove my mail.. so he said he will ban.. and i think pubg support doesn't believe anything I say

[high horizon]

Tried it also didn't work

[night cloak]

i cant get in the game cuz there is a new update and the update at the google play store isin't there ether

[feral forge]

Crashing is often caused by limited storage. Try the following possible solutions:

▫️ Close the game, clear some storage on your device, and start the game again.
▫️ Uninstall some applications that you do not need in order to clear more storage.
▫️ Ensure that your device meets the game's minimum system requirements.
▫️ Repair or reinstall the game.

If the issue persist, please report it in #old with a screen recording.

[night cloak]

its says unknown error also

it logged me out of the game and it said update the game

[lilac token]

hey.. can anyone help me out?

[feral forge]

please do not recommend server members to download or update the game from third-party websites or app markets, @lilac token. We only recommend doing so from the official app markets or the official website.

[lilac token]

yes im sorry... i won't

[feral forge]

Please try to repair your game from the login menu and once it has been done, exit the game and restart your device and enter the game again afterwards see if it helps, @night cloak.

please state your issue, @lilac token.

[night cloak]

its working now

[torpid ridge]

We are organize professional scrims and tournaments on Discord. We need the professional room card to further expand our tournaments. We want to do better and be official. If you accept our offer, please contact me via discord. @feral forge

[vague tulip]

Can anyone please answer me, why is the transformation thingy not working- All my other teammate can transform but everytime I click the transform button, it just vanishes

[brittle moat]

we are facing ping issues, not only me my friends also. can you please help

[lilac token]

@feral forge on june1 someone from indonasian.. I don't know how exactly yet he hacked my Facebook account and logged into my pubg and linked his Twitter to my pubg id. and i tried removing but it says you can only unlink after 21 days. and since the hacker couldn't remove my mail from my pubg id. he said he will ban my id permanently. he already baned using 3 rd party apps for 1 days.. and now again for 3 day. tomorrow my id will be unbanned but i think he will login to my id and use 3rd party apps till pubg ban my id permanently. what should i do?

[feral forge]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

is your gyroscope enabled, @vague tulip?

[vague tulip]

Yes

[brittle moat]

@feral forge please reply

[feral forge]

you will have to disable your gyroscope in order to transform into an Insectoid.

[vague tulip]

ah...

ty nadia

Is it a bug or is it meant to be like this...?

[feral forge]

you may submit a report in #old regarding your concern and high ping issues.

[brittle moat]

@feral forge the ping aint high it just breaks sometimes and internet is working fine

[feral forge]

you will have to stay still during the transformation, otherwise it will get cancelled automatically.

[vague tulip]

alright-

[feral forge]

please contact the in game customer service for any account related issues, as we cannot help you here on discord in this regard, you may also refer to subpoint 5.4 in #faq if you have already contacted them.

[lilac token]

when i tried.. mam.. they asked if my id was banned or not.. i told them it was banned and they said i have to wait till the date.. how can i wait if he is banning my id again and again?
they just think im trying to make an excuse just to get back. so there is no other options for me?
tomorrow my id will be unbanned.. but.. nooo ;((

[feral forge]

unfortunately, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[lilac token]

least can i request them to unlink Twitter ?
i spent a lot to my id. I really don't wanna loose this.

[feral forge]

if you have already contacted them and provided all the requested information, please wait patiently for their respond as it takes time to proceed with such request.

[lilac token]

okay mam.. i guess i have to wait then

thank you

[mortal apex]

This is not the right place for that, please use #chat, @fossil badger.

[nocturne pelican]

I get kicked out of my game random times, why?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @nocturne pelican.

[nocturne pelican]

it only started happening this week

[robust axle]

Dear Support team,
My account ID : 5266476353 was banned on 30 days. What? Why? I don't use cheats or play with cheaters.
Can unban now. Thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust axle.

[feral forge]

have you tried the possible solutions via subpoint 4.5 in #faq?

[nocturne pelican]

yes

[feral forge]

if the issue persist you may submit a report in #old along with a screen recording, @nocturne pelican.

[nocturne pelican]

no

[bleak flower]

I play PUBG at maximum volume (because the game is quite quiet even at 80%), but when playing any video in the game (for example events) the sound is too loud, can I fix it somehow?

[night cloak]

Dacoit

[feral forge]

could you please provide a screenshot of your Audio settings?

[bleak flower]

if i make the sound louder i won't hear my friends well

[spice moth]

guys when u do rp pass all missions u only get 8,500 rp points not 10000 if you dont do those special missions with friends to get extra, why is this its scam

[pure zinc]

@feral forge does point ban people for use of gfx?

[lone drum]

PUBG beta code

[feral forge]

you may also perform a routine repair from the login menu, and if the issue persist you may report the issue in #old, with screen recordings of the issues that you can facing, @bleak flower.

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @lone drum.

[spice moth]

@feral forge pls tell i am buyer how am i supposed to get 10000 rp points

[pure zinc]

Can i get a report regarding it @feral forge

[storm flume]

Please refer to subpoint 3.17 in #faq for further information, @pure zinc.

[pure zinc]

Thank you

[celest shadow]

You can gain additional RP points from playing matches everyday (counted by minutes).

[spice moth]

yes i added that in its 800 points from rp mission x 8 is 6.4k and 2.1k from watch minutes

@celest shadow

@feral forge

[celest shadow]

You actually get 77 RP points because it is x1.1 multiplication, @spice moth.

[spice moth]

but i am regular subscriber

like lvl 1 of rp.+

i mean like 1st time of buying the royal pass

[celest shadow]

Correction: This is a RP EZ License Privilege, so only users who purchase the RP EZ Missions License is eligible for the x1.1 multiplication.

[spice moth]

is that only for eleite

wait bro how many points do u get per week

from just rp missions isnt it 800?

from both eleite and normal missions

[celest shadow]

I do not calculate it, but I can assure you that if you have purchased the Elite Royale Pass (600 UC), you will reach Rank 100 by the end of the season if you have completed all the missions and collected all the season match time points.

[spice moth]

more then rp 100 or not

[heavy vortex]

800 x8 = 6400
2100 from the time matches (if taken first time user)
180 x8 = 1440 weekly
= 9940

[spice moth]

@heavy vortex thanks whats the 180 x 8 pls tell

[heavy vortex]

weekly

[spice moth]

weekly for what

[heavy vortex]

Click on missions.

[spice moth]

ohh yes

but still not 10k..

[heavy vortex]

1 rp u already have. so 9900 = 99 levels

= 100 total

[spice moth]

it should be more the 10k man coz then they put rp crates

how do i get extra rp points to get them

[celest shadow]

You will either need to purchase the Elite Royale Pass Plus or additional RP points with UC for this.

[celest shadow]

You can open Classic, Premium, or any other crates that will grant you RP points when you open them.

[spice moth]

money eater tencent put rp crates which ppl cant buy only for more money

i dont have any coz each time i open i get x20 silver but i spend x200 on it

[zenith marsh]

Hi, I wrote technical support about hacking the account 3 months ago, they took the clarifying data and everything is still quiet. Does this mean they won't restore my account?

[tall bluff]

hello

my account has frozen

[zenith marsh]

Forget about your account then?

[celest shadow]

What was the last message that the customer service sent to you, @zenith marsh?

Please provide us with a screenshot of your issue, @tall bluff.

[zenith marsh]

Hello Soldier,

Thank you for contacting us, thank you for your patience!

We understand that you have a problem with hacking your account, and we also thank you for the information you sent before.

Unfortunately, you did not send us all the information that we requested:
■ Please provide the oldest payment receipt
■ Please provide a receipt from three months ago

And also double-check if you sent all the invalid information that we requested, without it we will not be able to help you restore access.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

All the best,

Alexandru R.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE customer support

3 months have passed

[celest shadow]

You need to provide the customer service with the required payment receipts or else they cannot proceed with your request. Are you on Android or iOS?

[zenith marsh]

Android, Receipts have been provided

[zenith marsh]

First played ios

[celest shadow]

Please provide the customer service with your Google Play receipt. You may refer to the following instructions:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/339-google-play-payment-receipt/?l=en&s=hot-topics&f=the-all-talent-championship-all-you-need-to-know&p=all

[zenith marsh]

Instructional receipts presented

[celest shadow]

You need to provide the customer service with the oldest payment receipt which is a receipt from when you first purchased UC in the game and a receipt from three months ago, @zenith marsh.

[zenith marsh]

Yes all these receipts were presented

[celest shadow]

Please send screenshots for these receipts to the customer service again and wait for their response.

[zenith marsh]

Th

[sharp citrus]

My rank is gold 5 from crown 5 i were playing and when i die and back to lobby my rank was gold 5 And my server changed automaticly europe from middleeast

Pls help

[celest shadow]

When you switch to another server, your rank will change according to the tier of the selected server. You will need to wait 60 days before you can switch to another server.

[sharp citrus]

I dont switched it

And it says 55day not 60

[celest shadow]

That indicates that you had switch your server 5 days ago.

[sharp citrus]

Nooo

I played on crown 5 1h ago

See?

[vagrant onyx]

Your server was Middles east its was changed to europe server is the photo showing that 👍🏼

[sharp citrus]

Yes but i didnt changet it 😭 😭

[vagrant onyx]

Yea , maybe gltich

Not sure

[sharp citrus]

What can i do

[vagrant onyx]

The europe was who you played with ? @sharp citrus

[sharp citrus]

Yes

[vagrant onyx]

Yes with who you played that match with friend or random ?

[summer ridge]

@feral forge Well, pubg company has given no security to PMNC games?

[sharp citrus]

My partner on the photo

[vagrant onyx]

He’s server is europe ? And did his server also changed ask him this

[summer ridge]

Most of Iraq's regina teams are asking for team up

[sharp citrus]

He is on europe and he is still diamond 2

[vagrant onyx]

Bruh they don’t give security like give him anti ban system for to protect cheater 😂

Its does not work like this

[timber gazelle]

@celest shadow

[vagrant onyx]

If you are 100% sure you did not change it to europe from settings
You server could gltich maybe

While you play with your teammate

[summer ridge]

This is one of the examples of kurd 21 team's asks for team up

[vagrant onyx]

But this low chance to happen @sharp citrus

[sharp citrus]

😢

I cant do any thing

[vagrant onyx]

There is no other way to change back to middle east, you have to wait 60 days each time you change allow you 1 time

@sharp citrus

[vagrant onyx]

Any other inquiry try to contact customer server in game

[sharp citrus]

Owwwww i hate this game

[torpid ridge]

Is it just for the tournament?

Does it apply to scrim as well?

[celest shadow]

You may contact @onyx cairn for further assistance regarding your inquiry, @timber gazelle.

[timber gazelle]

@celest shadow thanks a lot

[onyx cairn]

What's wrong with it?

Please use this channel, no direct messages, @timber gazelle.

[summer ridge]

@onyx cairn Iraqi regina teams are asking for team up

[onyx cairn]

Do you have some more evidences or just this screenshot? @summer ridge

[void light]

I just got a Samsung Galaxy tab S7 plus and I'm freezing in gameplay for a few sec.everyone around me is moving but me.its getting me killed:( what could be the issue.

[summer ridge]

@onyx cairn They ask for team up on their Facebook page

[onyx cairn]

Please provide me their Facebook link into my direct messages, @summer ridge.

[sharp citrus]

@vagrant onyx moders cant do anything too?

[summer ridge]

@onyx cairn Not that they have several teams that are asking for team up

[summer ridge]

Ok

[onyx cairn]

Will we see.

[sharp citrus]

@vagrant onyx

[vagrant onyx]

Mostly no :/

[sharp citrus]

Mostly?

Who can help me then

Or how to connect pbg moders

[valid jewel]

This new update is absolute crap

I’m sad to say this

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[median vale]

I did not get beta code why?
Says: You were not able to obtain advance combat squad leader position.

Help

[void light]

I just got a Samsung Galaxy tab S7 plus and I'm freezing in gameplay for a few sec.everyone around me is moving but me.its getting me killed:( what could be the issue.

[golden otter]

Hello is there anyone who is here for support?

[hardy marsh]

Give settings of gameloop My specs - AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz 8gb (6gb usable) Mx230 2 gb graphics memory

[golden otter]

@onyx cairn

Need someone to talk about something really important

[tough tiger]

Use #emulator-support

[onyx cairn]

How may I be of assistance, @golden otter?

[golden otter]

Do you handle things related to esports, online qualifiers?

[onyx cairn]

I guess you're talking about PMNC, right?
If yes, you can ask here or in my direct messages.

[hardy marsh]

u mean discord support?

[golden otter]

Okay i will dm you check dm

Yes

[tough tiger]

No #emulator-support , you can get emulator role by typing .emulator in #481204134859505684 then you will be able to see #emulator-chat and #emulator-support

[arctic flame]

Haker full

[tough tiger]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[median vale]

anyone who can explain?

[ripe ibex]

61207076376 report this hacker id

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @ripe ibex. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[quartz copper]

hi @vagrant onyx do you have any new information on my problem please?

[sly harbor]

How can I change the login method for the game?

[high horizon]

Hello

I have a problem quitting the game

[night cloak]

One of my friends moment achievement is bugged, what is he supposed to do?
He already tried everything mentioned in customer support

[heady folio]

why tencent has yet to disable the damn aim acceleration in the sensitivity? i thought something was wrong because im not hitting my flick. and i just realized, theres aim acceleration in the sensitivity. other fps games have the option to turn off aim acceleration. its very weird that pubgm doesnt have that. its been years since this game was released.

[sick shale]

You can unlink a social media account via the unlinking feature in basic settings and link another one

@high horizon Do you have enough storage?

[sick shale]

Please use #old to provide your feedback regarding the game

[sick shale]

How is it bugged?

[sick shale]

Is Android System WebView updated? Please check it in Google Play Store

[night cloak]

Some one is controlling me
Ghost clicks

[final sun]

Hi, my account was stollen. In-game support wasn’t answer almost 7 days. Where I can get support?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

You can send another message as a reminder

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

@high horizon Have you tried to reinstall the game?

[zealous coral]

my friend return same day as me in to pubgm and he don't have this event e here u get gratis uc if u buy 300/60

[high horizon]

Tried it didn't work I tried to delete the game and download it didn't work

[final sun]

How I could contact with in game support another way? Because I have chat with them in game but the last message was about 7 days ago

[zealous coral]

I mean this return exclusive

[unborn mountain]

You've been answered.

[halcyon venture]

@sick shale My account got hacked please help me.The hacker warns me if i don't give him 1000 dollar the he will bans my id for 10 years.He login my account again and again.His id is ＲＹＡＮ爷钻跨 5115119571

[storm flume]

Please contact the customer service for further assistance, @halcyon venture.

[halcyon venture]

@storm flume they are not responding

[final sun]

And me

I have such problem almost 10 days

Like Somu

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral field.

[final sun]

And In-game support just say nothing

[night cloak]

i mistakenly changed my server

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible, @final sun and @halcyon venture.

[final sun]

10 days!!!!

[feral forge]

you will have to wait for the cooldown to end in order to change your server again.

[final sun]

Are u kidding me?

[zealous coral]

.

[final sun]

10!!!!!

[celest shadow]

Please be patient, @final sun.

[night cloak]

60 days is alot is there a way support can help me?

[unborn mountain]

No.

[sick shale]

There are other conditions and his account may not be eligible

[pure zinc]

I didn't get a ban but is this a glitch or a warning?

[zealous coral]

why, I mean we returned same day etc

[halcyon venture]

@feral forge but if will do illegal activities

[night cloak]

what is the support email?

[celest shadow]

This is a suspension notice. Please read and refer to the reason of your account suspension.

[celest shadow]

[e-mail]

[night cloak]

ty

[pure zinc]

I didn't get a ban coz i didn't do any of that stuff,so if its a glitch please fix it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure zinc.

[halcyon venture]

@celest shadow if my account got banned by the hacker that what can i do

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[halcyon venture]

@celest shadow thats why i told you to unlike his twitter account from my pubg id

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[loud swallow]

Bro they are just discord community moderator they can't do anything

Customer service department will help you bro

[halcyon venture]

@celest shadow they will take 60 days

@celest shadow can you give me the email of pubg mobile

[feral forge]

it may take up to 60 days, which means your request can be processed much earlier than that, but due to the enormous amount of requests every day received by the in game customer service, it takes time to proceed such requests.

the email, ([e-mail]) is only for general inquiry.

[night cloak]

is customer service available on weekend?

[proud pulsar]

without any reason

[halcyon venture]

@feral forge I know the hacker id can pubg mobile will take action against him

[storm flume]

Please avoid going off-topic, @plucky urchin. You may have unrelated conversations in #chat.

[sick shale]

@proud pulsar Repair your client

[daring radish]

Hello, my account has been banned for 10 years and I have not violated any laws. Please recover my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring radish.

[median vale]

I did not get beta code why?
Says: You were not able to obtain advance combat squad leader position.

Help

Sending this again

[cobalt lion]

is it true that the new gameloop update support 120fps in pubg mobile ?

[somber chasm]

Pubg🥺🙏🏿🙏🏿🙏🏿 i am opening lots and lots classic create from s2 but i always get silver fragment and those items which i have already i think some issues in my id please i want check my id i am your loyal player always supporting you

[pallid briar]

As far as i know,no information as of now.

[graceful ether]

Why my account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful ether.

[nimble oar]

Pls remove this guy from my popularity

He is in my popularity list .......and he is sending abusive texts with having a nude pic

[night cloak]

Please fix matching takes like 5minutes

[wet coral]

Hi guys i have lost my account what should I do

[feral forge]

could you please provide us the user's id, @nimble oar ?

[storm flume]

Please contact the customer service for further assistance, @wet coral.

[wet coral]

5355132523

[nimble oar]

Ok

[feral forge]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual, especially in duo and solo. on a side note, if your match by language is enabled, turning it off might help too.

[night cloak]

No every mode it takes 5minutes now

I tried

[nimble oar]

51479527985

Plz remove his name from my list

[feral forge]

The security team can only issue a profile picture reset and an appropriate punishment to the reported account, removing the name from your popularity list is not possible.

[nimble oar]

You Must Provide a Setting To Remove such people from popularity lists.

[feral forge]

feel free to share your concern and suggestion in #old.

[wet coral]

Please can you help me I have lost my account cause once I login in my account information it gives me new account

[bitter totem]

Please help, my account was hacked by e-mail, I secured it, but the hacker linked another platform to my account and logged into my account. I contacted the support inside Bebji, but the employee did not solve my problem, knowing that I sent all the data and they are all very correct, but they ignored my request

[nimble oar]

How much time it will take?

[hallow gulch]

For account related issues, contact customer support for assistance, @wet coral and @bitter totem.

[feral forge]

When this has been applied, we will inform you, please be patient.

[wet coral]

Support through the game you mean ?

[hallow gulch]

Yes.

[wet coral]

There was no answer

[hallow gulch]

Might take some time, please be patient, @wet coral.

[covert verge]

In game support isn't working

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @covert verge.

[covert verge]

In game support isn't working, official e-mail isn't.
Why tencent ban players who are not cheaters?
I found 5 players who are not cheaters but they are banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @covert verge.

[craggy elm]

‏Hello, my account has been banned for 30 days by mistake, although I did not violate the terms and laws. Please reconsider my account.

ID: 5252389076

Name: ANÔOS『XBZ』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy elm.

[warped parcel]

can one be an insectoid but carry wepons (normal guns) and drive vehicles?

[sick shale]

No

[ebon crane]

@polar marsh
Please slove my problem i want to change my region to Pakistan

[warped parcel]

then theres some glitch r something, i was killed by one

[ember juniper]

My account was hacked 22 days ago. Every single day I have asked pubg in game support for help in removing the social that the hacker linked. They said it will take 60 days. The hacker has now got me ten year banned. Now in game support say they can’t help because I am banned. What the hell do I do now. I’ve spent £5000 on this game and am getting no support.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember juniper.

[hot plank]

Will there be entitlements for pmnc groups and assistance for cadres in groups? @onyx cairn

[night cloak]

help

[pallid briar]

Please state your issue, @night cloak.

[tiny sun]

What is time when I will get conqueror

[night cloak]

im afraid , i saw many youtube videos where the conversation is open after they tell your problem is in process

but in my case they just closed the convo

im worried should i wait or should i open new convo and proceed from first again

[sick shale]

00:20 UTC

@night cloak They will start proceeding with your request and get back to you if there are updates

[tiny sun]

You mean after like 7.5 hours?

[pallid briar]

About 7 hours 20 mins.

[tiny sun]

Ohk thanks

[pallid briar]

It's 4:59 PM UTC now.

[night cloak]

how long should i wait? fpr a reply . and will the reply be from the account i texted them from or to my original hacked account?

[sharp citrus]

my server changet it self i were crown 5 and when i play 1 mach with my friend i was on europe server from middleeast. Please help me i dont changed it.

What can i doooo

[sharp citrus]

Guys?

@ocean walrus

@hallow gulch

@thin halo

[hallow gulch]

You have to wait for the cooldown to end, otherwise you won't be able to change your server.

[sharp citrus]

But its not my foult

There is not pubg moders discord server?

@hallow gulch

[night cloak]

????

[hallow gulch]

There isn't, the moderation team here is not associated with the in-game support team.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[glass flare]

I dont get it why would pubg censor the name of the hacker when the player is banned in the middle of the game

[sharp citrus]

Then can i chat someone whos can change my server?

[hallow gulch]

You may get in contact with customer support in-game, through your basic settings or login page, @sharp citrus.

[sharp citrus]

I did it but nothing happend

[hallow gulch]

We sadly are unable to assist you with this any further, @sharp citrus. Thank you for understanding.

[sharp citrus]

Kk

[warped parcel]

there is a small character glitch in insectoid mode, they will be size of an insectoid but can carry normal wepons, drive vehicles etc

[night cloak]

its not about the reply as mentioned in faq, it the end result. and uts been 3 days already too

[warped parcel]

@celest shadow

[sharp citrus]

Yea its preaty cooooool

I did it and i get +56

[warped parcel]

isnt misusing glitch bannable?

[celest shadow]

Please report it in #old with a screen recording of how it is done, @warped parcel.

[celest shadow]

Exploiting in-game glitches is punishable.

[warped parcel]

I havent done it myself, i got killed my one such enemy and there are yt videos about it

[warped parcel]

I have sent a video in #media, is that enough? It's while spectating the enemy that killed me

[night cloak]

??

[celest shadow]

If you are able to screen record on how to reproduce the bug and report it in #old, it would be very helpful.

[warped parcel]

that will lead to more misusing it, wouldnt it?

[celest shadow]

The process will take up to 60 days, so please be patient. If there are any updates regarding your case, you will be informed through the account you use to contact the customer service.

[slow sandal]

Hello, my account was banned for 7 days due to teaming up with a cheater (as being told by the game). For those 7 days my "Moments" showed as "banned" and everything was not accessible. Now that the 7 days period is over, I tried to get onto my account but now it shows a 10 year ban, but my profile shows that the ban has been lifted off, my "moments" is accessible once again and no sign of being banned at all. I believe that there is something hugely wrong with the way my account is being handled and I would truly appreciate to have it checked, I am not going to talk about how much money has been spent on my account but the 10 years band is surely a misunderstanding. I can provide screenshots of what the account currently looks like and all the info needed.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow sandal.

[celest shadow]

If there are multiple videos already uploaded on YouTube about this bug as you claimed earlier, it should not be an issue to report the bug to the community team in #old so that they can forward it to the responsible team to reproduce and patch the bug.

[warped parcel]

ok, ill try to make a video and post post in #old

[median vale]

The hell is use of this channel if they can't answer query
If the person in charge of this was infront of me, I would punch him for not doing his job well

[celest shadow]

What can we help you with?

[median vale]

I am just frustrated from their service neither their game is well optimized nor they provide good support

I am not going to tell my query again, I already did 2 times already

[night cloak]

uhm, i have submitted some infos before 6 months , they already something same like this and closed my convo, its already been more than 6 months . still no reply yet. that why im worried

[celest shadow]

Please make sure you meet the following requirements (in the global English version of PUBG MOBILE):

▫️ Players must have logged in at least 1 different days on the Global Version in the last 7 days.
▫️ Players must have at least 3 login days in the Global Server in the last 1 month.
▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).
▫️ The player's in-game level must be higher than 15 in the Global Server.

If this is the inquiry you are referring to, the above is the answer. We sincerely apologize for the inconvenience.

[night cloak]

this is my second time , why do they just close the conversation

sorry 2 months

[median vale]

you only reply after making user angry for not finding answers
if this was replied earlier by anyone, my mood would have been better

I just reinstalled PUBGM, I think that's why I didn't get the code

Thanks anyway, sorry if I seemed rude

[celest shadow]

We understand your concern, but please be patient.

[clever lily]

@celest shadow I'm sorry to bother you, but I could not help, or rather my friend. In short, she was hacked, and her account was linked to Facebook. They removed everyone from her friends, changed the flag and changed the server to the Middle East. What to do?

[celest shadow]

Apologies for that and no worries at all, we understand your frustration.

[vapid inlet]

After Pubg mobile indian version realeased all version account will change to India version is it true?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vapid inlet.

[fossil badger]

My friend, I am always in touch with you because you are an understanding person and help me. Hurry up, there is a Kest ID in my account. The company picture was removed 4 times a month,,, but the person repeats the picture on the ID card and this time the picture is very shameful and wrote on the picture a first identity on Europe from a third person perspective You can search and confirm please help me as soon as possible (51482433620)

[celest shadow]

If her account had been accessed by an unauthorized person, that can only mean that one of her linked social media accounts had been compromised. With that in mind, has your friend recovered and/or changed the password of their social media accounts?

On the other hand, what other issues does she face with the unauthorized person?

[celest shadow]

Let me look into it.

[fossil badger]

Do you want me to send you a picture that is on the ID?

[celest shadow]

There is no need for that. I have already checked to verify the profile picture. I will forward this so that a profile picture reset can be issued as well as a punishment for the player. Thank you for reporting this to us, we will let you know when we have an update.

[clever lily]

@celest shadow ok thanks for the help

[fossil badger]

Ma'am, I thank you very much with all my heart because you understand me so much. How long does it take two days?🥺🥺

[fossil badger]

She is one of the best people I have ever dealt with

[celest shadow]

No estimated time but we will notify you when the profile picture has been reset in this channel like before.

[fossil badger]

Thank you 😭😭😍

[leaden jacinth]

my account was stolen and the person who stole it, I think I would cheat on my account and say that my account was stolen 10 years ago, but I couldn't get any response from pubg mobile turkey authorities, can you please help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden jacinth.

[silk condor]

hello guys my account need to change the password but the code not receive email ? who can help me ?

[umbral venture]

Is there any way to report violations? [PMNC]

[night cloak]

Dm me if you need support identifying the bug, i know how to redo my actions so you can fix whatever the issue is :)

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Where do i go to get support with this bug?

[celest shadow]

Feel free to browse the Discord server for this game on the Internet.

[sterile mesa]

My account got . Hacked someone help me out

[mighty moss]

Hi anyone here im facing an issue on my ipad

[storm flume]

Please contact the customer service for further assistance, @sterile mesa.

[mighty moss]

Anyone?

[sterile mesa]

@storm flume the customer support wasn't helpful

Someone has stolen my account. Can someone help me out

[mighty moss]

@celest shadow

@lime juniper

[sterile mesa]

Can someone help me retrieve my stolen account

[mighty moss]

So i got 25 mb update on my ipad.. when its completed it asked me to restart .. after the restart the downloading starts again and agaian

Like a loop

Its not letting me into the game

Download starts automatically

[somber rover]

My account got ban for 10 years but I don't do anything ilegal or wrong can someone help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber rover.

[sterile mesa]

@polar marsh My account got stolen. Help me out.

Already tried . It's useless

Can anyone say how to resolve account logged in with newer version issue

[void light]

I just got a Samsung Galaxy tab S7 plus and I'm freezing in gameplay for a few sec.everyone around me is moving but me.its getting me killed:( what could be the issue.

[vague flame]

Review and ban Thanks

[sick shale]

Such video evidence cannot be accepted since the numeric user identification isn't displayed.

Use the report feature in-game. I believe you can view profile of players in the cheer park

[little cliff]

Try repairing your game.

[little cliff]

Could be a internet connection, try resetting your router. Feel free to also send this into #old.

[quartz copper]

I need help pls help my

[quartz copper]

🤔🤔🤔

[pallid briar]

How can we help you,@quartz copper ?!

[quartz copper]

can we pm?

[pallid briar]

No you may use this channel instead.

[verbal thicket]

id ban without any reason no file no gfx

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal thicket.

[quartz copper]

I was wrongly banned from my acc, I am a competitive player and I put enough money into my account and I will not create a new one

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz copper.

[frigid cypress]

My pubg id is hacked and the hacker is banning my id

[storm flume]

Please contact the customer service for further assistance, @frigid cypress.

[frigid cypress]

I did nothing happned @storm flume

[fiery gust]

my account is mythic fashion has been banned for ten years. i used hacker because most of players using due to your security is week. 10 years not fair. You were part of this mistake due to your security is week. please remove the pan 5237041126

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery gust.

[storm flume]

Please do not use languages other than English, @gusty grotto. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[uncut tapir]

Where to report account sellers/buyer's

[gusty grotto]

5226608746 banned 10.year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty grotto.

[storm flume]

Please do not use languages other than English, @lime quarry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @uncut tapir.

[uncut tapir]

What

[sick shale]

@uncut tapir You can report them via this form if they're promoting such content on the social media platforms

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime quarry.

[sick shale]

@uncut tapir Use #discord

[verbal violet]

hi, i have a big problem, my F button is not working in game and i cant take gun or open chest i should click ctrl and yuse the mouse for that anybody can help me?

[storm flume]

You can now access #emulator-chat and #emulator-support, @verbal violet. Revert this at any time by sending .emulator in #481204134859505684.

[fossil badger]

My friend, I am always in touch with you because you are an understanding person and help me. Hurry up, there is a Kest ID in my account. The company picture was removed 4 times a month,,, but the person repeats the picture on the ID card and this time the picture is very shameful and wrote on the picture a first identity on Europe from a third person perspective You can search and confirm please help me as soon as possible (51482433620)

[sick shale]

Do not repeat please.

[fossil badger]

Ok

[storm flume]

Please do not use languages other than English, @signal ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @signal ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hey, I Was Having An Issue Recently With A Hacker And I Have Been Asking For Help But No One Did Help Me, The Issue Is That Recently I Got Hacked And Some Random Hacker Has Gained Access To My Twitter Account And Then Logged Into My Pubg Account, When He Did Log Into The Account He Linked His Google Account To My Pubg Account On 8/6/2021 Also He Linked His Gmail Account As A Recovery Account, I Know I Should Have Linked Mine When I First Created The Account But I Didnt I Know Its Stupid But What Happened Has Happened. He Keeps Playing On My Account From Time To Time, Also I Have Access To My Twitter Account And I Have Its Password And I Can Prove It If You Want, You Can Ask Me For Any Proof Anyways, The Twitter Account Has Never Been Changed Since I Created The Account But Now Since I Got Hacked, That Hacker Can Access The Account And He Is Probably Planning To Unlink My Twitter Account After He Linked His Accounts So If You Don't Mind... Can You Remove Any Linked Account And His Recovery Account Except The Twitter? That Would Be Amazing, I Have Changed My Twitter Password So He Cant Really Access My Twitter Any More I Would Really Appreciate It So Much If You Did It, Please.

[blazing swift]

only the customer service can help you regarding that.

[shadow gate]

There's a way to unlink my phone number on pubg mobile account?

[fallow nexus]

My account is band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow nexus.

[high horizon]

I have a problem quitting the game

please reply

[night cloak]

Hey is this a hack or a bug? I want an answer

[iron basin]

@fiery gust lol what an excuse😂😂

[iron basin]

@night cloak cheat modification of character model.

[compact iris]

any admin?

need 3rd party tournament application link

[vague crow]

My pubg mobile account has just been stolen and being used by someone else!! Help :(

[modest ginkgo]

Hello

Can anyone help me

I changed my server mistakely from asia to NA and i am facing ping issue bcuz i live in Nepal... Is there anyway i can get back to asia server

[night cloak]

You’ll need to wait for the cool down to end, @modest ginkgo.

[modest ginkgo]

Means 60 days... 😞😞😞... Is there anyother way

[night cloak]

Unfortunately not.

[vague crow]

Viasy any help?

[night cloak]

Can you still access your account, @vague crow?

[unborn mountain]

Bug.

[vague crow]

Nope cant login as someelse is using it they were online an hour ago. IV created a new game account to search them. Sadly the person is still leader of my ckan

My friend received a msg from them saying I needed to pay to gain access back!! What the :(

IV used in game game centre help but no option for stolen accounts! :(

[iron basin]

@unborn mountain that's a cheer park bug??

[vale condor]

hello mods and pubg team
yesterday my facebok id was hacked and the is accesing my pubg account also
and when i logged out of all devices
im unable to login through gmail option
it is showing authengation failed something like that
plz help me what can i do @hallow gulch

[unborn mountain]

I cannot tell you, or else people will abuse, let's slide to DMs.

[vague crow]

@night cloak any advise:(

[dense tartan]

I want any one to help me in my problem

[unborn mountain]

State your issue, @dense tartan.

[little cliff]

Thats for the new event that came out, it makes you tiny. Not a hack.

[dense tartan]

My account are linked by facebook and my facebook are hacked and i can't open it again i wan't to un linked my account by facebook

[dense tartan]

؟

[reef thistle]

My account take take baan 3 months

I don't use hack or any think why I take baan

My ID : 5906275973

Please help me

[vague crow]

Same issue person is using my account and name on pubg mobile IV no access and they are leader if my clan :(

[little cliff]

You should contact facebook customer support to get our account back. Also, you might need to contact in-game support since you need to get onto your facebook to unlink your pubg account.

[little cliff]

Contact in-game support, you aswell @vague crow.

[reef thistle]

How I don't know

[reef thistle]

After that?

[dense tartan]

But he change phone number and password and i can not login Facebook
the account open in my phone but he login the account by facebook
Because i want to un linked the facebook

[little cliff]

You will get in contacted with a agent.

[vague crow]

@little cliff no option in game support for stolen accounts! Seem to keep getting automatic responses :(

[ripe lodge]

@little cliff Hi , My account is hacked and I want to disconnect Twitter from my Account because the hacker is using that to login but it has a countdown for 21 days until I unlink , the hacker is decreasing my rank which is unacceptable, can you unlink the Twitter immediately and I can logout of all devices and login back with no hacker

[reef thistle]

I have some choices

[little cliff]

Yes, follow the choices that best fit what you are dealing with.

[little cliff]

You need to contact facebook customer support.

[night cloak]

I can’t transform;-;

[vague crow]

@night cloak turn gyro off

[ripe lodge]

@little cliff did you saw my request? It’s up

[unborn mountain]

Please contact the customer service for further assistance, @ripe lodge.

[ripe lodge]

Whoops

[dense tartan]

I called them but
Without avail

[unborn mountain]

Please use the email option as an alternate.

[ripe lodge]

So I should go to customer support In game ?

[unborn mountain]

Yes.

[little cliff]

You would need to talk to in-game support for further assistance.

[dense tartan]

You can unlinked my account

[little cliff]

Can i see the conversation you had?

[unborn mountain]

Please be advised that the Moderators/Members of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[reef thistle]

No think happing from my baan I'm play clean and take 3 months why no think can I do

[ripe lodge]

I need help how do I say the support to a bot

[unborn mountain]

Please refer to subpoint 2.12 on #faq, @reef thistle.

[vague crow]

@little cliff keeps giving option asking if my account is hacked. I say yes.
Then I'm asked can I still access my account I say no
They then close conversation and ask me to contact social media support.

[unborn mountain]

You can follow the conversation below if you want to unlink an unauthorized social media account.

[unborn mountain]

Please take a screenshot so we can easily assist you, should there be a personal information, feel free to censor/blur it.

[ripe lodge]

This popped

[unborn mountain]

I can wait

[ripe lodge]

Ok

Nickname of in game or gmail ?

[vague crow]

@unborn mountain

[unborn mountain]

In-game name:
Gmail name:

[unborn mountain]

That's the only way, then.

[vague crow]

But my social media is locked aswell :( is@unborn mountain

[unborn mountain]

If you had email linked and facebook linked:
Gmail name:
Facebook name:

[unborn mountain]

Contact their customer service and request an unlock, if they declined your request, nothing can be done.

[vague crow]

Ok thank stay safe x@unborn mountain

[dense tartan]

Can you panned me 1 week

[unborn mountain]

You too.

[unborn mountain]

No.

[dense tartan]

Why

[unborn mountain]

You can't recover your account if your account is banned

[dense tartan]

I want that when my account are unlinked

1 week only

[unborn mountain]

No, ban are issued when someone is violating the TOS.

[dense tartan]

But this is the only way to recover my account

[ripe lodge]

How do I attach a picture of receipt there no Option to do so

[unborn mountain]

Please use imgur or any image hosting website, @ripe lodge.

[ripe lodge]

Ok

Did it , hopefully they will be quick

[smoky spindle]

Exactly

Just type anything bro

After that bot stops sending messages you can send screenshot

[ripe lodge]

Yea

No I mean it old screenshot

The real one actually asked for The oldest receipt screenshot

[smoky spindle]

Yes, you have to provide them the first purchase and last purchase which is 3 months old receipt. You have you send screenshot as they have to check order ID too.

[ripe lodge]

But there is no option

To attach a file

[vale condor]

im unble to login to my

[unborn mountain]

Please use IMGUR or any image hosting website, @ripe lodge.
Please refer to my message.

[vale condor]

as my facebook id is hacked

[ripe lodge]

Ok alr

[smoky spindle]

Just type “ I can’t send screenshot here”
Then again bot will say to confirm you, you say “ Everything correct “

Now bot will leave and you can send screenshot

[unborn mountain]

Contact facebook support to recover your facebook account.

[smoky spindle]

Guys how many accounts are linked by hacker? Nothing belongs to me though. It shows only 3 on settings and 4 while unlinking

I have to reply Customer Support about it but I am confused myself

Any its so annoying hacker successfully unlinked my account but I can’t unlink his account when its already been 21+ days 😂

[vale condor]

bruh i tried to recover my account but nothing happening

[uncut tapir]

What's this thing on my ready button

The up arrow

[night cloak]

Why i cant download beta when i open website close automatic before download

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[celest shadow]

Did you download the beta version from the "Test Server" event in the global English version of PUBG MOBILE?

[round garden]

Hi guys .. i have a proplem here . I logged in my account with Twitter after i unlinked Facebook..how can i return to log in with Facebook again

[night cloak]

Yes

[round garden]

Can anyone here help me ?

[unborn mountain]

You want to "link" your Facebook again?

[round garden]

Yeah

[unborn mountain]

Please wait for the "+" button to be available.
It'll be available in a few days after unlink.

[round garden]

I waited too much

[unborn mountain]

How many days has it been, @round garden?

[round garden]

I unlinked Facebook since two or three moy

Months

[celest shadow]

Feel free to download it here instead. Please make sure that you have copied your code and do not share it with anyone else.
https://web.gpubgm.com/m/download_android_1.html

[round garden]

What can i do to solve this man ?

[round garden]

Are you still here ?

[night cloak]

Thank you

[coarse scarab]

Pubg I want to unlink my email or phone number

[round garden]

Help

[coarse scarab]

Help me

[unborn mountain]

You'll need to wait for the + button to be available.

[unborn mountain]

Why do you want to unlink your e-mail/phone number?

[round garden]

I already waited

[coarse scarab]

Because I want to change my region

[unborn mountain]

You cannot unlink your e-mail and phone number at the moment.

[eager grove]

Is pubg laggy for yall?

[round garden]

No

[coarse scarab]

Why I am unable to unlink my email or phone number

[eager grove]

Most of friends in my friends list have bad lag from time to time since yesterday

I just finished a match where i was having 20ms and 1 alive.. when i was in close combat it suddenly went to 600 ms and he won

Pepega servers

[pallid briar]

Currently there is no way to manually unlink e-mail/phone number. Please contact customer support for further assistance.

[coarse scarab]

Plz just change region Pakistan to Israel

[naive solar]

How can I complete I'm so unlucky achievement?

[naive solar]

Do I have to deal damage to 10 players or more or less

[unkempt cobalt]

I am having crash issue and framedrop pls help

I would be glad if u help me

[pallid briar]

No exact information about the hidden achievement but essentially you need a certain about of assists (about 15 as far as I've heard) with no kills. You can ask other players about it in #pubg-mobile and get more information

[pallid briar]

Please refer to subpoint 4.5 in #faq.

[thin jewel]

i have a problem i had a twitter link on my second account but last night what happend is that when i login through that twitter account it open my main account not the account that i linked that twitter with

[uncut tapir]

Ty <3 still no level up after 2 games I cry

[coarse scarab]

Plz just change region Pakistan to Israel

[slate egret]

Hi

[coarse scarab]

Plz just change region Pakistan to Israel in Pubg Mobile

[lilac token]

hey

is there anyone who can assist me?

[little cliff]

Hi, what is your inquiry?

[little cliff]

What is your inquiry?

[lilac token]

today my id got unbanned. after 3 days.
i logged in to my account and tried unlinking twitter. but couldn't.. i need to unlink before the hacker tries to login to my acc and use 3rd party apps to ban again

[uncut tapir]

How does someone even hack ur Twitter

[velvet idol]

How can I get access to the discord beta server?

[vale condor]

i need someone who can help me in logging my id
my facebook id is hacked
and im unable to login my pubg id also through emaail option plz
can anyone login my id
i have tried 10 times to login id and to recover my facebook account plz help me anyone plz
it is for my id plz

[night cloak]

hey anybody here

[wide void]

Yes what help do you require

[wide void]

You may contact ingame support for assistance regarding the issue you are facing

[wide void]

You may contact ingame support for removal of unauthorised links

[wide void]

Don't repeat same thing and it is irrelevant so avoid sending it here

[wide void]

Feel free to ask this in #pubg-mobile as the community members complete achievements daily

[wide void]

Feel free to submit your issue in #old with required format

[vale condor]

bro not geting any proper help

[vale condor]

can u help me once

@celest shadow bro

[wide void]

I don't think there is anything that can be done by discord staff thry are unable to solve ingame account queries but you can still wait for Piston to respond @vale condor

[vale condor]

😭

[night cloak]

Is pubg new state available

[pallid briar]

We provide community support only for the global English version of PUBG MOBILE here,@night cloak.

[night cloak]

Thank you for banning the cheaters :) really appreciate it

Why you ban me after i appriciated :////

[pallid briar]

You used a word which automatically triggered the bot to do that.

[night cloak]

Oh

[pallid briar]

I suggest you move to a discussion channel like #pubg-mobile since this channel is intended for "Community support for PUBG MOBILE" and also to avoid such bot filters!

[celest shadow]

You should contact the customer service of your social media account in question to recover it from the unauthorized person.

▫️ https://www.facebook.com/help

Once you have access to your PUBG MOBILE account again, you should contact the customer service in-game for further assistance.

[inner nexus]

5243721123

[celest shadow]

Thank you for your valuable feedback. Feel free to submit it in #old, the community team regularly goes through this channel.

Why you ban me after i appriciated :////
Apologies for the inconvenience, we have unmuted you as soon as possible. You used the word "ban" which automatically triggered the bot. This is a measure we use against the large number of users who join the server and inquire about their suspended accounts.

Have a lovely day ahead.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @inner nexus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Informed you privately in this regard.

[night cloak]

i have provided everything to ingame support regarding my hacked account, they said they have forwarded to the team , and will get back to me . they closed the conversation. should i be worried that they closed my conversation. i don't think they close conversation. and by chance they are getting back to me. what if they texts the hacker's ingame ?

[celest shadow]

No, you should not be worried. That is a normal procedure. They will get back to you when they have an update regarding your case.

[night cloak]

what if they contacted the ingame support of the hacker's game of my account

[celest shadow]

hi i m from Red Bull Meo org hub , can i talk with any administration or mod here ?
How can we help you, @quartz pasture?

[celest shadow]

They will contact you via the same conversation/place you contacted them for this request.

[dark furnace]

Can u help me piston? My acc got hack and the hackers banned my acc

I didnt play any games. Just logout at my devices

I dont have any hacks or cheat or like that. When i wake up, i got news from friend that my acc is ban. So i try login and i cant login to my acc

[quartz pasture]

@celest shadow hi can u dm me ? or may i ?

[celest shadow]

How did your account get accessed by an unauthorized person?

[summer onyx]

hi guys, can u tell us the IPs of PUBG MOBILE ASIAN servers? i work for Airtel, need to resolve pinging issue

[celest shadow]

Please state your inquiry here.

[celest shadow]

We do not have public information in this regard.

[summer onyx]

so what am i suppose do? @celest shadow

[dark furnace]

I logout my acc at my device at saturday morning. Then i login at this sunday it cant access my acc. My friend inform me that i got ban

I think i got phising

[quartz pasture]

we wanna start some practice scrim for active redbull meo server , so need the official room card , but i hear its not possible to get by just apply ?

see this ! pls

card are on sale ,

[celest shadow]

Feel free to send an e-mail to the following address for further assistance:

▫️ [e-mail]

[quartz pasture]

so thats mean if apply wont get it right ? i need to purchases ?

[summer onyx]

thanks a lot @celest shadow 🙂

[pallid briar]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml
You may refer to this pinned message

[quartz pasture]

@celest shadow here is my identity ,

[celest shadow]

You will need to wait until the suspension period to be able to log into your account again. In the mean time, please check if any of your linked social media accounts have been compromised and secure it as soon as possible.

[celest shadow]

Correct. You will need to apply for them. Please refer to the following message:

#questions message

[quartz pasture]

i know , but i asked some ppl who used official room card , they bought the card somehow not by applying

[dark furnace]

Can u help me to unban?
I dont have any hacks or any cheat in my device
My device is blackshark and still official rom

I dont know how can this happen to me. I have 400+ match and got conque

[quartz pasture]

so i confused how i will get card ,

[celest shadow]

Feel free to forward your concern in #copyright.

[celest shadow]

We are unfortunately unable to assist players with account related issues and suspended accounts here on Discord. This is a matter that only the customer service in-game will be able to assist.

You may use the File Claim option to appeal to your suspension.

[dark furnace]

I cant access my acc so i cant see the suspension i got

[quartz pasture]

ok

and one more qus

[celest shadow]

Please try logging in with one of your linked social media accounts or if you have a linked e-mail address, this login method can be used as well.

[quartz pasture]

if the scrim is without prizepol possible to get the card or not ? @celest shadow

[night cloak]

where can i talk to pubgm support ([e-mail]) this email just sends some automated replies

[celest shadow]

It should only be PUBG MOBILE tournaments for commercial purposes. However, you may try applying for scrimmages as well.

[celest shadow]

How can we help you?

[night cloak]

ive accidentally changed my server and i want to see if support can help me fix that, i know couple of friends who got that fixed from support.

[quartz pasture]

is there any email to contract administration ?

[celest shadow]

You will need to wait 60 days before you can switch to another server. The customer service are not able to assist players with this matter. You should be careful next time.

[winged ice]

Where i can report a hacker yt channel?

[quartz pasture]

is there any charges of taking official room card ?

[celest shadow]

Please be patient for the community team to respond to your concern in #copyright.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @winged ice.

[quartz pasture]

sure

[lyric cedar]

Is prime plus discount still available for first time buyers??

[warped parcel]

Again killed by am insectoid with m762

[wide void]

You can report this ingame and in #old with proper information

[warped parcel]

I have reported it, but it's really frustrating

[tiny sun]

But how

[winged tapir]

https://youtu.be/CmGcfXKg5JI

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @winged tapir. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[rugged falcon]

BRO my account got hack some one has log in for it form what should i di@pallid briar

[runic finch]

Did u link ur email?

[rugged falcon]

Yes

Twitter is also link