questions

[fresh cloak]

There a disappear friend's ! how i can remove it?

[smoky spindle]

Piston you got me?

All my transactions were in-game and I had made my last transactions 11 months ago. I had no transactions exactly 3 months old…..

[celest shadow]

I had made my last transactions 11 months ago. I had no transactions exactly 3 months old
This was my response to this. You may refer to it.

[celest shadow]

If you expand the friend list, do you only see 2 players?

[smoky spindle]

I had provided screenshot too.

I used text too so that it would be easy for them to read

[fresh cloak]

yes

[smoky spindle]

But problem is 3 month old bill is exactly 3 month old or any which is older than 3 months 🤧

[celest shadow]

They only require a screenshot of it, based on the instructions provided on how you can obtain the Google Play receipt:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/339-google-play-payment-receipt/?l=en&s=hot-topics&f=the-all-talent-championship-all-you-need-to-know&p=all

[smoky spindle]

I have all in-game bills in my itunes purchases

[split pecan]

Hello,
When new pubg is released, the pubg mobile server will close?

[celest shadow]

Please report this matter in #old. A screenshot of the issue and another with your friend list expanded is required when reporting this bug. You will need to include the following details as well.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[celest shadow]

I believe that the customer service had provided instructions for the iOS counterpart as well. You can either provide them with the aforementioned 11 month old payment receipt or not at all, since you had not made any transactions 3 months ago.

[celest shadow]

PUBG is a game for PC and PUBG MOBILE is a game for mobile devices and tablets. Please be specific with your inquiry.

[split pecan]

I meant when pubg new state came out, sorry for my bad english.

[smoky spindle]

He didn’t provided anything. He gave 6 information list and after I provided them he simply said information incomplete or wrong and closed the conversation.

Sorry pistion i know i am really irritating you but i am much frustrated

They act robotic

And takes 1/2 days for a reply

[celest shadow]

PUBG: New State is a different game. Hence, we are unable to provide you support in this regard. Please know that you will still be able to play PUBG MOBILE normally.

[celest shadow]

This is a measure that the customer service performs in order for a player to prove their ownership over the account. If any mismatch of details are found with the data that they have of your account, they will not be able to provide further assistance to you. Please ensure that every single information that had been requested is accurate. You will need to keep trying.

[smoky spindle]

Okay, there are fixed attempt or i can attempt for a lot of time for account recovery

[celest shadow]

And takes 1/2 days for a reply
This is due to the large volume of support requests that they receive every day. Please know that there are only so many support agents, and there are millions of players requesting assistance and sometimes even as far as trolling and wasting the support agent's time. This is the reason why they have strict measures.

Okay, there are fixed attempt or i can attempt for a lot of time for account recovery
I do not know of any limited amount of attempts, but you should be able to contact the customer service for account related issues as many times as you need to.

[smoky spindle]

And i have another confusion too if mismatch was because of linked social accounts. As i see only 3 linked social accounts while opening setting but 4 social accounts when i try to unlink.

May be he saw only 3 accounts too so he said information is incomplete

[celest shadow]

As far as I know, you can only request the customer service to unlink one social media account at a time.

[smoky spindle]

I don’t know why all these is happening with me yar… I absolutely had no intention to bother you guys up here

[celest shadow]

No worries at all. We are here to provide assistance and guide you through it. However, it is ultimately more to do on your end as you need to gather the information and provide it to the support agent. Once all of the information has been verified and is deemed accurate, they will be able to start processing your request.

[smoky spindle]

Omg! 😂 if its true then i will have to wait 3*60 days to unlink 3 accounts. So that i will link 1 account. As i only see 2 slots. What if that hacker linked another account immediately after i unlinked. Because I can’t link as i get only 2 slot.

Omg! What is this??

[celest shadow]

It is virtually not possible for anyone to link more than two social media accounts. You need to identify which one of the unauthorized social media account was linked first, and the other two could only be a mere visual glitch/error.

[smoky spindle]

So my problem lies in infinity as it will never stop

You tell me which one is glitch , can you?

When i tap unlink, it doesn’t get unlink and some error code popup

If i go to explain this on Customer support the bot wont let. Even if i explain it may take a lot more or the cs won’t care at to listen the issue

[celest shadow]

You can filter out which one(s) belong to you, and figure out and/or remember which one of these social media account(s) was the one that was first linked by the unauthorized person, @smoky spindle.

[smoky spindle]

No account belongs to me.

I had linked twitter and he probably unlinked it. As while logging through twitter i got new account. But there is also still confusion as pubg linked date on twitter still shows as on 2019. If it was unlinked then it should have showed a latest date of new account.

[mighty moss]

Anyone here?

[celest shadow]

That is very unfortunate. In that case, you will just need to select one of them to be unlinked first. Once the customer service has verified your information (account ownership verification) and processed your request for the unlink, you should be able to link a social media account that belongs to you.

You can contact the customer service again to request for another unlink of the unauthorized person's social media account (since they currently have 2 of them linked).

Hello, @mighty moss. How can we help you?

[smoky spindle]

New account opened and created from my twitter. But twitter still shows old date of Registration.

He probably would have unlinked though as i had been inactive in game like 49-60 days

[mighty moss]

Can u tell me t.. when they are going to patch the no recoil and no grass file hack for the android plzzzz

[celest shadow]

Many new configurations to circumvent PUBG MOBILE's anti-cheat systems are created every day by cheat developers. If you happen to have any of these files, please report them immediately to http://cheat-collect.pubgm.cc. Thank you.

[smoky spindle]

Piston, Noone of those 4 social accounts belongs to me. I access game only through Email. And even if i unlinked one account, that hacker will link it again as there don’t used to be more than 2 slots. Unlinking 1 means still 3 are linked

[mighty moss]

So pubg mobile anti cheat is unable to detect them or what??

[smoky spindle]

Why pubg can’t just directly punished that hacker instead yar.

That hacker is criminal. He has no right to get into my account.

[celest shadow]

These cheating methods are constantly being patched while the anti-cheat systems are being enhanced and improved to detect more complex cheat softwares/files.

[smoky spindle]

And here i have to explain which I myself can’t understand just because of hackers modifications

[hushed tapir]

sir my account get hacked

and got ban for 10 yr

[celest shadow]

Unfortunately, I do not know the exact outcome for your case. You may be able to link a new social media account when the customer service unlink one of the unauthorized social media account(s). They may be able to do something about it, but I have no further knowledge than this. Sorry.

[mighty moss]

Some of my frnds had downloaded the file like a month ago i reported them soo many times neither there file is patched nor there accounts got banned..

[celest shadow]

If your account had been suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension, @hushed tapir.

[smoky spindle]

Please make my case as something new and raised it to higher authority. I deserve justice and that hacker is the one who needs to be penalised. Not helping me is indirectly helping hacker.

Please I insist you so much @celest shadow 😞

[dense cairn]

fpp solo asia is full of hackers sir do something

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @dense cairn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[smoky spindle]

Explaining all this is absolutely not possible in Customer support, you may know

[hushed tapir]

see this hacker

[celest shadow]

If you can obtain these files from them, please report it to http://cheat-collect.pubgm.cc. When reporting the players in the game, please make sure that you select the Other option and include a detailed description of the violation. Thank you.

[hushed tapir]

ur waste policy make legit player ban and hacker no ban

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @hushed tapir. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Unfortunately, there is not very much that I can do to help since all account related issues are handled by the customer service in the game, and not the moderators or community team here on Discord.

[serene karma]

Hackers get banned that's what I know

[celest shadow]

Thank you for your valuable feedback. Please consider submitting this to #old as well, our community team are always looking for positive responses.

[untold wind]

Hello @celest shadow I am from
Can we use Express VPN for PUBG Mobile in ios

[celest shadow]

Hello, @untold wind. We do not recommend the use of VPN as we lack public information about it. You may use it at your own risk.

[jovial wolf]

Having problem loggin in says your account has been logged in with newer version what should i do??

[smoky spindle]

Yes, I understand. And i wonder why they haven’t gave you guys the access as i see you guys can help more effectively than them.
As almost all mods may have known my problem. Please request admin of this group for review of my case. She’s the very high ranking officer and definitely can help me in this case. I will really appreciate you all mods.

[celest shadow]

Can you please provide a screenshot of your login menu, @jovial wolf?

[untold wind]

Then what about the DNS ?
Did u know any good DNS apps for iOS ?

[serene karma]

Read what piston said above

[celest shadow]

You can set up a DNS, this is perfectly fine to use. You may refer to subpoint 4.3 in #faq for further instructions. There are instructions for both Android and iOS.

[celest shadow]

Can you please provide one without the notice?

[untold wind]

Thanks for reply

[jovial wolf]

What do you mean? Like ...

[celest shadow]

Error 403 is the community manager and she does not deal with in-game account related issues.

[celest shadow]

A screenshot of your login menu, excluding the newer version error notice.

[jovial wolf]

It just takes me to the login page and just now i got a cooldown of 5 mins to login🤦

[celest shadow]

Nevermind. This is latest version of the game, @jovial wolf. Please cross-check this with yours and see if this matches. You can find this at the top-left of your login menu.

[jovial wolf]

But i was just playin the game 2hrs ago i just repaired the game and reinstall the update and it still shows the message

[smoky spindle]

Yes, she’s the manager. Can you please just make a one conversation with her please because In-customer support can’t help me at all. If she understood my concern completely I believe she will definitely support me either herself or by referring someone who can. Because i have seen her pins about how strictly she’s against hackers and data security.

[jovial wolf]

Oh now its working i can log in thanks for the support @Piston#0007

[celest shadow]

Happy to read that!

[celest shadow]

Feel free to forward your concern in #old, the community team goes through the channel regularly.

[winged umbra]

Hello! Does anyone know if iPhone 12 supports 90fps on this game? Thanks

[serene karma]

What's the screen refresh rate

Just checked google the refresh rate is 60hz :(

[smoky spindle]

I have been doing that and even got her response of “sorry can’t help”when she knew i was in India. But fact is this problem can’t be solved even from o/s India or Customer Support. Please I insist you all mod to request her to review this case again.

[winged umbra]

Thank you though!

[smoky spindle]

Piston, I will keep posting from my side on #old , and i hope you too keep try to show my concerns to @lime juniper . I will really appreciate it so much.

[worthy summit]

[sweet delta]

Hello! I am having problems linking my account. I want to link my account to my phone number, but I don’t understand how to do this, and is it possible to link my email account and phone number at the same time?

[normal pecan]

@hallow gulch i finally got GODZILLA AWM yesterday maxed and in today when i watch AWM skin missing wtf

i even spend 10k uc in that thing

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @rancid raft.

[heavy vortex]

Proof?

[normal pecan]

how i give u proof my skin missing

[heavy vortex]

Can you share screenshot or any video proof of you getting the gun skin or maxing it out?

[normal pecan]

i didnt put record

[heavy vortex]

How many materials to max it out?

Google can't tell or finding in game?

[coral marsh]

Bro getting the AWM even costs more than 10k and maxing costs a lot and you say 10k lol don't scam pubg because from ur looking u don't have a 10 usd for royal pass bro

[dense folio]

@hallow gulch @celest shadow @heavy vortex

What is the process of getting Esports/Tournament roomcard

@ocean walrus

@lime juniper

[heavy vortex]

Have patience and wait for their reply🗿

Also the game is banned in India

[sick shale]

@dense folio Refer to this message:
#questions message

[storm flume]

Please do not use languages other than English, @warm sierra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[warm sierra]

Please I have problems 😔in button fire

[sick shale]

What's the issue, can you explain please?

[warm sierra]

Button fire on right doesn't move while fighting

[astral tundra]

Hi my account has hacked he take my fb and Twitter, i have my purchases bills , my account since 2018 please HELP ME

[sick shale]

Can you take a screenshot of your basic settings?

[storm flume]

Please contact the customer service for further assistance, @astral tundra.

[warm sierra]

Okay

[astral tundra]

How can i reach them

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @astral tundra.

[dense folio]

I am not able to open that link

[sick shale]

@dense folio This message ^

[night cloak]

My pubg account is hacked by someone can anyone help me out

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[dense folio]

I am not able to open the link in that message

[sick shale]

@dense folio Where are you from?

[dense folio]

Canada

[warm sierra]

@sick shale please shat me

[night cloak]

How to contact with customer service

[sick shale]

@warm sierra Use the right-side fire button. Camera does not rotate while shooting with the left-side button

[warm sierra]

I

[dense folio]

Canada

[sick shale]

Can you take a screenshot after opening the link

[warm sierra]

@sick shale I took screen shots for basic settings

[sick shale]

@warm sierra Read this

[warm sierra]

I really use it

@sick shale I really use it

[warm sierra]

May be do

[warm sierra]

I really use it

[sick shale]

@warm sierra Have you tried to repair the client? (Click on "repair" button at top-right of login screen and select "routine repair" option)

[warm sierra]

No but I will do this now

My problem not with Maps but with buttons

My problem not with Maps but with buttons

@sick shale

@sick shale My problem not with Maps but with buttons

[pallid briar]

Please refer to sub-point 5.4 on #faq.

[sick shale]

Routine repair option isn't just for the maps, it won't even delete them. Please try using it

Also, make sure you're using this fire button

[night cloak]

Now where is sub point

[pallid briar]

Just go to the #faq channel and you'll see some numbers marking the frequently asked questions. Please check out question 5.4.

[sick rock]

hello, my account has been blocked for 10 years. there were no violations, passive play, complaints, and third-party programs on the account. I ask you to help unblock my account, about 15k rubles were invested in the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick rock.

[night cloak]

Good evening, respected support🤍

[sick shale]

@night cloak Do you want to ask a question?

[night cloak]

@sick shale No, I just want to say hello to you ☺️🤍

[sick shale]

Thank you. But please use #chat, this channel is intended for support questions

[warm sierra]

@sick shale I click on repair button

But don't make

[sick shale]

What do you mean?

[night cloak]

@sick shale Ok Brother

[warm sierra]

My problem doesn't answer

[sick shale]

Which button you're using, here?

[warm sierra]

In right

Maybe my screen for my mobile

Because there's a small fracture.

[astral tundra]

How can i find customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @astral tundra.

[astral tundra]

I didn’t understand

Can you show me?

[warm sierra]

@sick shale answer me

[sick shale]

@astral tundra Click on the "Customer Service" button via basic settings in-game

@warm sierra Did you do a routine repair?

[warm sierra]

@sick shale yeah

[sick shale]

Does the issue still persist?

[warm sierra]

Yes

@sick shale answer me

[sick shale]

@warm sierra Please submit a report about this issue in #old and include the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country
▪︎**Video Recording **

[cobalt lion]

I want use x mous app for gameloop its dangerous or safe ?

[sick shale]

Third-party applications are not allowed

[small sonnet]

Hacker logged in my account and banned me for 10 years. I have 14 upgraded weapons what’s my faute to get banned ? I will never use hacker on an account that I payed too much money on it more than 3,500 USD

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small sonnet.

[carmine rock]

@sick shale Where can I inquire about an emulator issue ?!

[storm flume]

You can now access #emulator-chat and #emulator-support, @carmine rock. Revert this at any time by sending .emulator in #481204134859505684.

[carmine rock]

@sick shale It didn't work for me

I don't know why

@sick shale Can you help me more?!

[quaint aurora]

Currently, I am banned for ten minutes without any reason and because of that I do not enjoy the game. I hope to solve this problem as soon as possible and this is the user's identity 5267389112 I hope to solve the problem quickly, thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint aurora.

[cerulean reef]

This account was stolen and then it was banned. I did not do anything illegal and did not break any of the rules of the game. I hope that the ban is lifted from my account because I am tired of it a lot.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean reef.

[unkempt estuary]

What is the grey part on this chicken?

[unborn mountain]

You've been answered, the answer stated in 2.12 is clear.
You know, if you repeat it, your inquiry, you'll get muted, since you ever get muted once from saying "my account banned"

@hallow gulch?
CSGO Phishing? I dont dare pressing the link, LOL.

[night cloak]

Hi. I have a question. Is there any way to auto aim when hitting the fire button ?

Like call of duty

[slender roost]

@unborn mountain Hey, for account recovery as soon as that account is recover that does hacker still have access?

[unborn mountain]

Yes, but the team is in the process to unlink it.

[slender roost]

@unborn mountain so after it got unlink. The hacker doesn’t have access anymore right ?

[unborn mountain]

Yes.

[hushed wagon]

Is there a reason why the game won’t allow ingame downloaded over cellular data?

It says restart my phone, which I had so i deleted the game after the third attempt, and i’m going to try and reinstall it

[quiet lion]

It has spread recently, what is the solution to this problem?

[sick shale]

Was your account hacked, @quiet lion ?

[quiet lion]

No

Does this mean that the account has been hacked? @sick shale

[sick shale]

Not necessarily. @quiet lion Please restart your device and reinstall the game

[quiet lion]

I think this is because some files have been added by players to help cheat @Rebel

[hushed wagon]

@quiet lion it looks as if your current device is in an older state of the game, and you have another device with the same account you play with that is being played with an updated version.

Or you’re just so outdated it just wants you to update it. That’s what i’m thinking

[dusky stone]

Hello, my account was blocked after someone hacked the account and I contacted my support for the PUBG Mobile game before the account was blocked, but I did not find any response, and the account was blocked for reasons of violating the rules, knowing that the account was hacked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky stone.

[night cloak]

I need help, my account has been hacked

[humble skiff]

Username : GR乛HOLAKO
Id : 5280729916
My account banned for 10 years and i paid many mony for the account and i follow the rules and don't use any cheating Instrument i want solve this problem and know the reason for the ban
Thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble skiff.

[night cloak]

I need help, my account has been hacked

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[cedar heart]

My Facebook account has been hacked, I need help

[night cloak]

Where can I find customer service?

[feral forge]

you may refer to sub point 5.4 in #faq.

[vagrant onyx]

Contact social media support in #faq 2.8

[vagrant onyx]

Go to settings in game in your bottom in your screen there is button called customer

something like that

[night cloak]

@vagrant onyx There is no answer from the customer's cheek

Please answer, I will lose my account

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible, @night cloak.

[night cloak]

I hacked twitter account uploading game version to unlink my accounts

[feral forge]

what do you mean by that, @night cloak?

[night cloak]

@feral forge I mean, the hacker uploaded the game version to unlink the GameCenter account

[fiery rapids]

Hi! anyone I can check for an issue here?

I sent a ticket in in-game support, but before they solve the ticket they keep on closing the request, how will I know if they're going to get back to me if they always close the ticket?

They keep on telling "we will get back to you once issue as been resolve" -- but since they close my ticket I'm not sure how I'll be notified

[sick shale]

You will be notified if that is the response.

[fiery rapids]

how? hahaha, they closed the ticket?

[serene karma]

Hey

[little cliff]

hello, what is your inquiry?

[serene karma]

Well tbh I don't got a inquiry anything happen to me I fix it same time I was just passing by

Wrong chat?

[sick shale]

Yes, please use the discussion channels (#pubg-mobile and #chat)

[analog gate]

hi how I want to change server back to asia

my account was hacked before this and the hacker change it to europe server, it too bad for ke as im live in asia continent, ping too high and line too slow, I cannot play rank too lag, ping always 300 ms 😭, anyone know how to change server back?🥺

[silk cape]

Anybody know how I can figure out when I created my pubg mobile account?

[thin void]

Hello I want to login through email but I can't login with password I try with verification code and I login logout Id 3-4 times now I can't get code so how can I login Pls tell! @celest shadow

[silk cape]

They need the information to help me get my account back but I can’t figure out the exact date

When I was hacked my account was unlinked from Facebook so it lists the connection date as June 2021

And I’ve switched phones several times in the last 3 years so the one on my google account is also inaccurate

[tepid flint]

عاوز حل المشكله

[storm flume]

Please do not use languages other than English, @tepid flint. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[brisk jetty]

Hello Everyone , Can anyone tell me that Synergy Event Will it be tomorrow?

[green fern]

You have to wait until 60 days
There is no other way

[green fern]

It will end tomorrow

[brisk jetty]

Can't collect points tomorrow?

[analog gate]

ouh i see tq🥲👌🏻

[green fern]

Np

[green fern]

What points

[halcyon stirrup]

I can’t seem to find the fpp button in my controls. Is it just gone🤨 cuz I clicked and searched everywhere for it but it’s just gone.

[brisk juniper]

Any guidance for this issue?

[green fern]

Can’t be collected tomorrow

[brisk jetty]

Ops 😑😑😑

[robust crag]

If a hacker hacked your acc then linked his email to it and this happens. Why should be done???? Sorry I have to post it here because pubg customer support is basically nonexistent.

Any1 please help!

[green fern]

Go to settings then basic then scroll abit down and on the fpp swap

[green fern]

Have to contact ingame PUBG mobile support

[robust crag]

It's been a whole month, they never responded

[green fern]

Message them again as a kind reminder

[ornate plinth]

Who can I contact about PMCO prize money?

[next geyser]

I've seen players joining forces in a match where can I report?

[smoky spindle]

Guys, how can I give CS a 3 month old screenshot when last purchase i had made was 12/13 months ago??

@celest shadow , please look at this issue.

[thin void]

Hello I want to login through email but I can't login with password I try with verification code and I login logout Id 3-4 times now I can't get code so how can I login Pls tell! @celest shadow

[smoky spindle]

You will have to wait 24hr now bro

Change your password with verification code next time and you will have 3/4 access from new password. I am not mod but experienced user on this case.

[little cliff]

Feel free to report then on this website:
https://bit.ly/3soBavK

[night cloak]

Why my server was change by itself from Asia to Europe server please let me change my server back to Asia server

[celest shadow]

Please report the players in the game.

[robust crag]

Who has more control over an account the person with a linked email or the person who has linked their social media?

[celest shadow]

You may want to properly check if you had made a purchase during this time period. Feel free to follow the customer service's instructions.

[lunar ingot]

My Facebook account has been hacked and I returned it, but the hacker unlinked Facebook from the game and I can't access my account again

[robust crag]

My friend's acc was somehow hacked and the hacker linked his own email to the game

Customer support did not help at all

[smoky spindle]

I absolutely haven’t made any in-game purchases in last 12/13 months. As India has banned pubg in sep 20 too there was no way to purchase through in-game. Nepali bank cards doesn’t works for online payment

[lunar ingot]

@celest shadow Can u help me

[celest shadow]

If you are unable to log in with your password, it can only mean that you have been using an incorrect one. With that in mind, you will need to change your password, you may refer to the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[celest shadow]

You will need to wait for the cooldown before you can switch to another server. Please be patient and be careful next time.

[lunar ingot]

@celest shadow My Facebook account has been hacked and I returned it, but the hacker unlinked Facebook from the game and I can't access my account again

[celest shadow]

You will need to log in to your PUBG MOBILE account with a different linked social media account and/or your linked e-mail address. Should you require further assistance, please contact the customer service in-game.

[celest shadow]

Please inform your friend to contact the customer service in-game and request the support agent to unlink the unauthorized person's e-mail address. You may refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

Unfortunately, there is not very much that I can do to help in this regard.

[undone elm]

I have OnePlus 9pro device but not working 90fps

[celest shadow]

The 90 FPS option is currently available only for certain devices. Please submit your feedback in #old so that newer devices will be included as well, @undone elm.

[lunar ingot]

I contacted them, but there is no solution, what should I do?@celest shadow

[smoky spindle]

Why every nonsense things happening with me. I get troubles one by one 😂 I have told them about the fact in CS if they again talk like a bot i will come here again

[celest shadow]

Only the customer service will be able to assist you with in-game account issues.

[lunar ingot]

@celest shadow thx

[wicked breach]

@celest shadow is possible take weapon master title in squad match I am platinum in it

[gleaming bridge]

can i play pubg in potato graphics......??

pubg mobile....

[celest shadow]

Yes, you can.

[celest shadow]

No. This is not allowed. Please avoid it.

[gleaming bridge]

what can i do to play in 2 gb ram....??

so much laggy....

[undone elm]

Iam using 120hz fluid amoled display but game not working 90 fps

[celest shadow]

what can i do to play in 2 gb ram....??
so much laggy....
Please consider upgrading your device so that it can support PUBG MOBILE. Otherwise, you can download and install PUBG MOBILE LITE which can run smoother on low-end devices, @gleaming bridge.

[celest shadow]

Please refer to my previous message, @undone elm. Thank you.

[lament scaffold]

@hallow gulch I want to unlink my twitter id , I have linked through Google Play and twitter, but my twitter id is hacked and I am unable to unlink it because of 7 days of unlink policy, please help

@celest shadow I want to unlink my twitter id , I have linked through Google Play and twitter, but my twitter id is hacked and I am unable to unlink it because of 7 days of unlink policy, please help

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[lament scaffold]

@celest shadow I have also linked it through my email

[celest shadow]

We recommend that you recover your hacked Twitter account by contacting their customer service at https://help.twitter.com. Should you require further assistance, please contact the customer service in-game. You may refer to subpoint 5.4 in #faq for further instructions.

You can also change the password of your linked e-mail address. Please follow the steps below:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

Once you have done this, you can use the log out of all devices option in-game.

[hazy cargo]

To unlink a social, after the designated waiting period, it is required to log back into the original account to complete unlink.

How then do you unlink game centre or apple ID from an account that was taken over by a gaming chair and subsequently rendered useless for 10 years?

[celest shadow]

If your account had suspended, you cannot unlink your social media accounts and use it to link on a new account.

You will need to use another social media account that is currently not linked to any PUBG MOBILE account.

[wicked breach]

@celest shadow in squad we knock a Enemy with SMG finish with SMG is it correct for weapon master title

[celest shadow]

Yes. You need to knock and defeat (or finish) the enemy with all the weapons aforementioned for the Weapon Master achievement.

Please do not include inappropriate words in your inquiry, @hazy cargo.

[hazy cargo]

My apologies but you can see how this is a little frustrating. Punishing innocent players not once but twice for singing they didn't do. While actual rule breakers are free to start new account time and time again and keep ruining the game.

[hazy cargo]

@lime juniper please help we need someone in the back end to release a game centre ID from a stolen account so the original owner can start GIVING TENCENT MORE MONEY on her new account.

[celest shadow]

If a player was found to have violated PUBG MOBILE's terms of service, they will be punished. Please know that PUBG MOBILE's security team are actively punishing cheaters round the clock.

@Error 403 please help we need someone in the back end to release a game centre ID from a stolen account so the original owner can start GIVING TENCENT MORE MONEY on her new account.
It is simply not possible if the person does not have access to their PUBG MOBILE account to authorize the unlink of the Game Center account. Please inform them to create a new Apple ID instead so that they can use the new Game Center account to link it to their new game account.

[vital violet]

I need help concerning in game audio. Every time I play without using headphones while my mic is on my in game sound effects become very low to the point where I cannot hear them. This only happens when I turn on my mic. I’ve went as far to repair on starting screen, delete and re-download the app and nothing works. This started happening since the start of last season. I would really like to fix this issue but don’t know how

[smoky spindle]

This is how hackers links are in my game, can’t unlink any of them though they have already been for 21days for sure.
Even Pop ups 4 while clicking unlink account…

[celest shadow]

We are very sorry to read that you had experienced this issue. Please report it to #old with a detailed description of the issue as well as the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Screen recording of the issue

[hazy cargo]

This is a ridiculous request.

She has had the same apple ID for over 6 years.

It is connected to all of her apps, it stores all of her history and contacts and information for absolutely everything in her life.

And you're saying that because this game allowed her account to be compromised through its own email login glitch, that she should now not only suffer losing her account and the thousands of dollars she put into it.

But also rearrange her whole life and create a brand new Apple ID just for this game?

@Error 403#4903 please help. We both know it can be done server side. Do we have to do this dance.

[drifting summit]

there is no actual support from customer service in game ... i have been trying to talk to them since forever ....my gmail has been already hacked...now i cant even open the game using my linked social medias..it says it has been logged in with newer version..... i have spent over 10k+ USD in skins and all...and now they just dont care about helping out...just wow

[potent mica]

Good day. Who would I need to get in contact with to pitch an idea for a new in-game mode. The mode kind of already exists but just requires a few tweaks. It would promote obviously the purchase of UC. Allow for those who cannot afford UC to acquire same through the mode.

[silk cape]

Same thing is happening to me and I can’t seem to get any help. Says my account was logged in with a newer version 🤷🏻‍♀️

[wide void]

You can try changing dns refer to #faq 4.3 don't give your I'd password to anyone asking in any kind of social media,

[wide void]

You can try changing your dns #faq 4.3 and repair the game and restart the device afterwards routine repair should do

[silk ether]

Hay how to check what e mail account I'm linked in pubg mobile? Because I don't remember what e mail I linked

[quiet lion]

Log out
and press repair
and restart your phone, try

[silk cape]

I wish it was that easy man

I’ve done that several times. Hackers don’t make it that easy

[quiet lion]

Did you do a routine repair?

[silk cape]

Yes

[silk ether]

Someone know?

[silk cape]

I’ve tried literally everything you can think of

[quiet lion]

This problem is common at this time and we hope to find a definitive solution to this problem,

I know people who did the steps and did a repair and then the problem was solved

[silk cape]

I’ve never heard of it until it happened to me and now I see it’s happened a lot

[celest shadow]

You can check if you have linked your e-mail to your PUBG MOBILE account by searching for the keyword PUBG MOBILE in your Gmail. A screenshot has been attached below as an example:

[silk cape]

I’ve done the steps several times. I wish it would have worked

I’ve put 3 years worth of paychecks in to that account. It’s gonna suck if I lose it because I refuse to start another account

[quiet lion]

Did you open the game on another device?

[silk cape]

Plus, I was 1 spin away from the Maclaren 😣

Yes I did

On my old cell phone

[quiet lion]

that's problem

[quiet lion]

The version number of the game has been adjusted automatically

[smoky spindle]

.

[wide void]

Try contacting customer support ingame @silk cape

[silk cape]

How is that the problem? I logged in after the problem occurred

[silk cape]

I did. Been sending them proof it’s my account for two days

[quiet lion]

Re-download the game 🤷‍♂️

[silk cape]

I did that 3 times

[quiet lion]

oh my God

[silk cape]

Uninstalled all updates too

[quiet lion]

Attempts, but not legitimate

[silk cape]

Lol everyone tells me the same things. I’ve tried it all

[quiet lion]

This is an illegal attempt and it is possible that her account was exposed to the band

[silk cape]

Wtf is the band?

[silk ether]

What they want?

I sent unlinking for e mail

[celest shadow]

Feel free to submit your suggestions for the game in #old.

You need to provide the customer service with the exact details that they requested from you, @silk ether.

[compact parcel]

Selling accs allowed now?

[silk ether]

What are the exact details can I know?

[celest shadow]

Selling accounts is against PUBG MOBILE's terms of service, @compact parcel. Please report the account in the game.

The customer service should be able to inform you about this, @silk ether. Feel free to ask them.

[silk ether]

I send they want all details but they send that again and again

[celest shadow]

If the details provided on your end is not accurate, they will not be able to provide further assistance, @silk ether.

[silk ether]

I can really unlink E mail in pubg mobile?

Because linked e mail is lock

[celest shadow]

You can change the password of your linked e-mail address instead, @silk ether.

[winged jolt]

Hello, I was banned by mistake I got caught in the rink with a cheater and I was given a ban, please unlock this ban by mistake
ID:51420792210
HUAWEI Y8P
Russian

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged jolt.

[stuck grove]

How can i suscribe for Royale pass prime?

[mortal apex]

Click on the Crown icon, top on the left and you can decide between Prime or Prime Plus, @stuck grove.

[tall rapids]

My account has been hacked, the hacker has linked his twitter account in my id. I request you to please unlink the twitter account from my account.

My pubg id no.- 5150420471

Please help me 😭😭

[storm flume]

Please contact the customer service for further assistance, @tall rapids.

[tall rapids]

I'm already contact customer service but he doesn't teck action

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible, @tall rapids.

[tall rapids]

But i can't play game @feral forge

[feral forge]

unfortunately, but you will have to wait patiently for their respond, as only they can assist you with account related issues, we cannot help you here on discord in this regard.

[stuck grove]

I want to subscribe for royale pass prime not the basic prime subscription

[potent mica]

Thank you.

[warped harbor]

Is the beta for android only rn

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @warped harbor.

[celest shadow]

Are you on Android or iOS?

[night cloak]

Uhm hey , what does this mean ? they just close the conversation , is it processing or ....?

[celest shadow]

Yes, they will process your unlink request now since you have provided them with all the information that they needed from you. All you have to do now is wait.

[muted gazelle]

Is the synergy party event ending today or tomorrow?

[celest shadow]

June 12.

[night cloak]

i mean they closed my conversation , how will they get back to me

[celest shadow]

They will inform you through the customer service conversation when they have an update regarding your request.

[night cloak]

before 2 months they said same thing . and they closed my convo same like this

thats why I'm worried

but this time i hope i have provided all infos correctly

[sonic hawk]

I want change me region but server do not send me varification code on my number

[celest shadow]

Which region do you plan to switch to?

[sonic hawk]

Pakistan

[frank needle]

Hello, My Facebook account has been disabled and I'm unable to login to my game account. Could anyone help me to get my account back?
@celest shadow

[celest shadow]

Please contact Facebook's customer service for further assistance in this regard:

▫️ https://www.facebook.com/help

[celest shadow]

Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994.

[frank needle]

Is there any way to recover my account through in game service??

[sonic hawk]

I will plan to switch pakistan region

[celest shadow]

Without access to one of your linked social media account(s), you cannot.

[sonic hawk]

Where is PUBG MOBILE Pakistan discord link

[celest shadow]

Please refer to subpoint 3.1 in #735483472432594994.

[final sun]

Hi, in-game technical support not answer almost 4 days. My acc was stolen, please help! ID 5590008762

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @final sun.

[near light]

Tencent give strike to my channel for no reason

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @near light. We may otherwise have to mute you.

[haughty bridge]

Is this normal ??

[rotund pumice]

I do think so xd

Dont*

[haughty bridge]

😂😂😂

I was shocked what just happened

[near light]

@haughty bridge maybe he is pro 😂

[haughty bridge]

😂🤣😂🤣

[rigid badge]

Desync

[pallid briar]

Please try getting a better internet connection. It's probably because of you having a high ping and desync.

[smoky spindle]

Has pubg mobile stopped its Customer Support in Email?

[subtle quarry]

Hello dear pubgmobile:583578629 GENE丶 I'm a player named Ferzan I've been banned for 10 years I'm a player playing ipad for no reason I've been banned for 10 years due to data change I want to apply to provide what I need

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle quarry.

[lime crystal]

My account got banned for no reason for 10 year charcter id 538544621

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime crystal.

[past mural]

My phone red magic 6 pro does not support 90 fbs
Why?

[pallid briar]

Maybe the game is not well optimized for that yet. You can give your feedback in #old regarding this.

[alpine brook]

Is there anyone with whom I can talk a serious issue. {about unfair playing ground in the current official tournament}

@lime juniper you're from community. Can we talk about this issue please?

[kind obsidian]

Why pubgm didn't support 90fps in poco x3 pro? It has 120hz display and sd 860🥺

[pallid briar]

Maybe the game is not well optimized for that yet. You can give your feedback in #old regarding this.

[wicked breach]

@celest shadow many of players using wall glich

@celest shadow I reported wall glich using players but no response

[valid beacon]

can anyone help me out with this ?? emulator isnt responding

[storm flume]

You can now access #emulator-chat and #emulator-support, @valid beacon. Revert this at any time by sending .emulator in #481204134859505684.

[wicked breach]

@celest shadow replay plz

[unborn mountain]

They need to process that the person is really cheating before issuing a ban to the account.

[celest shadow]

Please be patient, @wicked breach.

[wicked breach]

@celest shadow ok I reported it but no response it wall glich manly using in boot camp

@celest shadow plz remove wall glich then players will not use it

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wicked breach. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

i have heard that if they close you conversation that means the information i provided was not matching . it was one the mods here who said said

[potent crater]

after the latest update of game loop my game stuck at 98% loading screen what is the solution?

[pallid briar]

Please get the emulator role by typing .emulator on #481204134859505684. Then you can ask in #emulator-support.

[steady oyster]

Hello sir is here any one to help me please i have my pubg ID with Gmail login but from yesterday iam login in iam facing error please help through password iam trying iam not login in and through code also iam trying iam not getting code olease help

[native sigil]

I cannot download the new beta? Any help

[native sigil]

You have to go to login page and click repair and then u will click routine repair and restart the gane this may fix ur game

[steady oyster]

Sir i have dis this still facing issue

[native sigil]

Do u have any other sort of login?

[steady oyster]

No only Gmail

[native sigil]

You could also try reinstalling it for luck but i dont think that would help but another thing u could do is wait till the day reset over there at ur side of the world u have to wait 1 or 2 day and no your id is not banned this is a glitch

A bug to be more specific

[steady oyster]

Yeah its a glitch but iam here for any official of PuBG that please help me in this issue

[carmine tangle]

What is this Mail ?

[night cloak]

@carmine tangle It means that the enemy play unfair

[pallid briar]

It means the player who killed you was violated the rules and was playing unfairly. So the rating points that you lost for being eliminated that match has been returned to you.

[carmine tangle]

That means there is nothing to fear 😮

[pallid briar]

No there isn't!

[jagged shore]

Hi

Someone hacked my pubg Account and removed my social links by banning my account. Any solution to get back my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged shore.

[cobalt lion]

I have dou wins in my flag some time they remove me and i been unranked and in the same day I ranked it’s always happen why ? in the same day ranked and unranked !!

[night cloak]

sir?

[mystic heath]

how can i change my email on account?

[steady oyster]

Hello sir is here any one to help me please i have my pubg ID with Gmail login but from yesterday iam login in iam facing error please help through password iam trying iam not login in and through code also iam trying iam not getting code olease help
ID: 5418888474
Huawei p30 pro device
Wifi user
Country pakistan

[harsh depot]

bro pubg ban my accounts any break guidelines

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh depot.

[unborn mountain]

You cant ATM? Why?

[unborn mountain]

What is the error message?

[mystic heath]

because it says linked, can't change

[unborn mountain]

Can you please take a screenshot of your conversation?

[steady oyster]

I get a message login failed nothing more

[unborn mountain]

You cant change, but I’d like to know why you’d like to change it?

[unborn mountain]

They have sent your information to the correct team which handles your case, please be patient while they process your request.

[unborn mountain]

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/133-login-failure/

Please refer to this link.

[mystic heath]

@unborn mountain i want to transfer all my games to new email

[unborn mountain]

You can’t at the moment.
However if you’re account is compromised, you can.

[mystic heath]

i forgot my password and lost my phone number so i can lost my email soon.. @unborn mountain

[steady oyster]

I have done this all i have checked my internet and device everything is perfect still login issue

[cobalt lion]

I have dou wins in my flag some time they remove me and i been unranked and in the same day I ranked it’s always happen why ? in the same day ranked and unranked !!

[alpine brook]

@lime juniper https://youtube.com/playlist?list=PLcvPcYca2ddmu5_7vcF9LXuYCe0djSPd_

[unborn mountain]

Have you tried recovering your e-mail?

[night cloak]

Help

[tired aurora]

Hello, I can’t change my country
Can anyone help me?!

[unborn mountain]

Woops, you need to wait for the cooldown to end, @tired aurora.

[tired aurora]

I want change country, not server

[night cloak]

Help

[quiet mirage]

why has my ping suddenly went to 250 when the previous game on the same server my ping was fine

[unborn mountain]

account that is created in the EEA regions will not be able to change countries/regions at will due to the GDPR law

[steady oyster]

Please resolve my issue also i mention above

[tired aurora]

so, what can i do? i made this char in EG not EEA

[icy dust]

Ok

[hoary turtle]

hello

[lyric wolf]

Anyone in help chat?

[feral forge]

how may we help you, @hoary turtle and @lyric wolf?

[hoary turtle]

actually i have an issue with receiving UC after payment

i ordered 12 000 UC and the amount already taken from my bank acc

and received nothing

[lyric wolf]

@feral forge someone hacked my id .you available in DM?

[unborn mountain]

Egypt is indeed classed in Europe because it borders the Mediterranean.

[feral forge]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

[feral forge]

please contact the in game customer service for further assistance, you may refer to the steps in this screenshot as reference:

[hoary turtle]

@feral forge i waited and unfortunately communicated with support center inside game and nothin happened

[feral forge]

when did you contact them, @hoary turtle?

[hoary turtle]

before 2 days

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible, @hoary turtle.

[hoary turtle]

ok i hope so coz i will miss some items that way 🤦‍♂️

[vestal nest]

‏Hello dear Please I need help My account was stolen when the third link information leaked from PUBG The hacker linked his Google Play account to my account I own the third link and Twitter and I changed all the passwords for my accounts, but he was able to access my account again by linking it to Google Play I contacted customer service and I am waiting for their response to unlink the hacker account after they told me that they sent my information and problem to support in the game The hacker is blocking my account by third party software The problem is not with me, but with the company, and I will not take responsibility for this mistake from it Please I worry that the date will come to cancel the account ban and link the hacker still exists and ban him for 10 years oh forever
‏I want you to please just unblock my account for one minute to press the unlink the hacker account button and then re-ban and after a week it is canceled permanently so that he can not access it again Please, I am really waiting for the customer service response, but I worry that the date for canceling the ban will come and the link has not been removed from the company Really please just one minute

[tired aurora]

So what can i do ?

[nocturne fiber]

Question here

On the Tranverse - Insectoid. Are you able to become a bug if those stations are closed? or no?

[unborn mountain]

nothing

[tired aurora]

I don’t have access to events

[rose moon]

@unborn mountain help my game crashing

[unborn mountain]

Please explain your issue briefly.

[rose moon]

When I open my game it's keep on crashing

[unborn mountain]

Have you re-installed, clear cache or restarted your device?

[rose moon]

Yes I did

But nothing work

[unborn mountain]

Is your device storage full?

[rose moon]

No 90 gb free space

[feral forge]

First of all, there is no PUBG MOBILE systems have been compromised, you may refer to this message in #news:
#news message

Also, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

Please note that we cannot help you with account related issues here on discord, only the in game customer service can assist you in this regard, you have been answered earlier by another moderator, please refrain from repeating the same question.

[vestal nest]

The game system has not been hacked But a lot of accounts were leaked by the third link And you sent a message to our accounts to change the password for the third link because of this thing

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[calm zinc]

Hello , my friend is egyptian and he now in jordan but will travel next week to egypt ,, is there any problem if he played pmnc egypt with me ?

[unborn mountain]

and your device is android/ios?

[rose moon]

Android

[rose moon]

Poco x3

[little cliff]

Have you tried repairing your game?

[next geyser]

I reported in the game but i have a video also i want to share it with you

[rose moon]

Tried

[odd viper]

Hello PUBG MOBILE,
My account was misconfigured and blocked a year ago. [I play PUBG M on TGB or Gameloop since game was launched nd I made this account fresh after knowing game mechanics in Season-3. I used to play 700+ matches in a singe Season to improve my game and I did it somewhat after 5-7 Seasons. I started purchasing Royal Pass from Season 4 if I'm correct and Continued to achieve RP-100 in all seasons I played, and the time before my ban, I decided to play less matches but focus on K/D and Tier as I have developed my skills and upgraded my device and network too.]
I don't know the exact reason or bug but I haven't used cheats or teamed up with hackers(I have no control above random teammates or becoming friends with him/her if he/she played well) in the game.
I have contacted support team many times but got no any help/response; And after some time, PUBG M was restricted in my Country(INDIA) and I lost all hope too; Screenshots attached below.
Please help as soon as possible. I have a problem and I hope that you will solve it, My account has been blocked till 2029 and I want to restore my account, I hope that you will remove the restriction on my account as soon as possible as BGMI is coming with one more hope, I hope you to respond because I have spent money and time both on my account and Believe you don't want to make any damage to your customers, I highly appreciate your efforts to get my account back!
ID: 5196993455
Device: TGB/Gameloop
Connection type: Cellular-WiFi
Country: India

[ornate orchid]

.

[calm zinc]

Can any one help ?

[unborn mountain]

Have you repaired your game or re-installed?

[night cloak]

https://youtu.be/RI72PBDhpJI fatih gaming a legit player got banned for 10 years in live stream . Any reason

[brittle spear]

No

[little cliff]

Could be a bug you're facing or your connection problems.

[night cloak]

Can someone tell me where can I access “Crews” ? Don’t see the option.

[feral forge]

from the bottom right corner of your lobby, click the arrow > Matches, then you will see Crew on the top left corner.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[night cloak]

@feral forge and how do I leave a crew ?

[bold mural]

Hi i need to report teamer/ cheater i have video proof too

[left mason]

@bold mural Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

and teamer should be reported through the in-game report feature, @bold mural.

[night cloak]

@feral forge can’t figure out how to leave crew

[feral forge]

click on your own profile picture, there should be a 'Leave crew' option.

[night cloak]

THX

[steady oyster]

Is here Any 1 to help me my isaue is still not solved please someone solve my issue plz

[odd viper]

@feral forge
Hello PUBG MOBILE,
My account was misconfigured and blocked a year ago. [I play PUBG M on TGB or Gameloop since game was launched nd I made this account fresh after knowing game mechanics in Season-3. I used to play 700+ matches in a singe Season to improve my game and I did it somewhat after 5-7 Seasons. I started purchasing Royal Pass from Season 4 if I'm correct and Continued to achieve RP-100 in all seasons I played, and the time before my ban, I decided to play less matches but focus on K/D and Tier as I have developed my skills and upgraded my device and network too.]
I don't know the exact reason or bug but I haven't used cheats or teamed up with hackers(I have no control above random teammates or becoming friends with him/her if he/she played well) in the game.
I have contacted support team many times but got no any help/response; And after some time, PUBG M was restricted in my Country(INDIA) and I lost all hope too; Screenshots attached below.
Please help as soon as possible. I have a problem and I hope that you will solve it, My account has been blocked till 2029 and I want to restore my account, I hope that you will remove the restriction on my account as soon as possible as BGMI is coming with one more hope, I hope you to respond because I have spent money and time both on my account and Believe you don't want to make any damage to your customers, I highly appreciate your efforts to get my account back!
ID: 5196993455
Device: TGB/Gameloop
Connection type: Cellular-WiFi
Country: India

[restive cosmos]

Do you guys have any email where i can address it for a hacked account since customer support isnt helpful at all

[marsh cloak]

I got this notice 3 times why???

Help me

[bold mural]

U got banned

[night cloak]

Is newstate a different game?

Or just a newer version of pubg like erangle 2.0

[fallen moth]

Why i never used hack or stuff kindly unban my account it's a mistake

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen moth.

[viscid tusk]

I Can't Change My region france To Pakistan.

I'm Enter the mobile Number But I Can't Revice Any massage Form PUBG mobile

Thats My PUBG ID 5609788322

[worldly plume]

How can i get an invite code for beta 1.5?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @worldly plume.

[feral forge]

It is a different game, @night cloak.

[feral forge]

the email, [e-mail] is for general inquiry. so only the in game customer service can assist you with account related issues, if you have already contacted them you should wait patiently for their respond.

Please join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You can join regional communities under subpoint 3.1 in #735483472432594994, @viscid tusk.

[smoky spindle]

That email is just a myth. They don’t reply at all.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @odd viper.

[hoary turtle]

@feral forge I need some one in ingame customer service to contact with , coz my issue cant solved that way

[feral forge]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

could you please provide a screenshot of the error message that you get, @steady oyster?

have you tried a routine repair, @marsh cloak?

[hoary turtle]

Ok then

[restive cosmos]

@feral forge its been more then two months since my account was hacked and nothing yet, provided them with everything they asked and still they re not doing nothing about it, this is really poor service

[marsh cloak]

Why this is showing

No new update has came yet till now

[feral forge]

You will need to update your game to the latest version, that includes downloading the in-game patches/hotfixes, @marsh cloak. Please repair your game from the login menu and once it has been done, exit the game and restart your device and enter the game again afterwards.

[feral forge]

could you please provide a screenshot of your conversation with the customer service?

[fierce tangle]

Hello, my Google account have been hacked, since i can't log in PUBG because this account is banned.. can anyone help me ? Thanks.

[cosmic shell]

Hello, Can I inquire about my UC that should be deducted from my account ?
I want to know how much UC the game will deduct it from the acc
'Cause I don't remember?
Please, Respond with a specific solution.

[feral forge]

for any account related issues, please contact the in game customer service for further assistance, as we cannot help you here on discord in this regard. However, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[cosmic shell]

..

[celest shadow]

The system will keep deducting the UC you purchased legally in-game or through https://www.pubgmobile.com/pay until all the illegally obtained UC have been deducted completely. You can check how much illegal UC you have purchased in the past by checking the payment receipt or by contacting the third-party website or individual.

[cosmic shell]

Okay, Thank u.

[static crypt]

When the beta version of pubg mobile has come

[zealous estuary]

I had this problem why I didn’t get it and I have 151

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @visual totem.

Please refer to subpoint 3.14 in #faq for further information, @zealous estuary.

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @static crypt.

[zealous estuary]

But I didn’t play with any gust players only my team

[feral forge]

You might be unranked due to a suspicious activity was detected on your account, you will be ranked again when the investigation period is over.

[idle narwhal]

PUBG MOBILE.

PUBG ID : 5384436418

NAME : IND々GAURAV

Frozen by Mistake.

Please solve it ASAP.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle narwhal.

[zealous estuary]

Oh ok thank u

[frosty depot]

You are welcome

[restive cosmos]

@feral forge i cant do that because everytime im contacting them they close the conversation so i would have to start a new one but its been more then two months and they didnt do nothing about it

[light stirrup]

Please change the official emulator as gameloop staff is not providing support to us

[frosty depot]

@restive cosmos what's your problem.?

[light stirrup]

They are not serious in helping us

[frosty depot]

@light stirrup can you send screen shot?

[light stirrup]

Alot of people are complaining about this trash emulator but they just make jokes of our statements

[night cloak]

Hi all

[restive cosmos]

@frosty depot my account has been havked 2 months ago and still nothing now the hacker has used the newer higher version so i wont be able to log in and he would erase my gamecenter

[night cloak]

PUBG support ?

[frosty depot]

Can you friend request me I will solve that thing??.

Or ask mods.

They are good at asking.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[restive cosmos]

@frosty depot it doesnt allow me to add you

[night cloak]

My PUBG account was stolen…

[restive cosmos]

@frosty depot i ve been back and forth for two months now and nobody helped me recovering my account

[frosty depot]

Can u dm me?. @restive cosmos

[feral forge]

did you provide all the requested information to the in game customer service?

[night cloak]

Can somebody help me ?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[restive cosmos]

@frosty depot i just did that @feral forge i provide them with everything

@feral forge they asked for screenshots and everything and i did but they didnt manage to get my account back even after teo months

[night cloak]

I need Help…

[feral forge]

please contact the in game customer service for further assistance, as only they can assist you with account related issues, we cannot help you here on discord in this regard, you may follow the steps in this screenshot as reference, @night cloak:

do you remember what was the last message they sent to you, @restive cosmos?

[night cloak]

Thanks for help

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

I will try it again and again and again…

[frosty depot]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak

[restive cosmos]

@feral forge same like always we will investigate this matter and nothinf happens, then they close the chat so i can reply back

[frosty depot]

please contact the in game customer service for further assistance, as only they can assist you with account related issues, we cannot help you here on discord in this regard, you may follow the steps in this screenshot as reference, @restive cosmos

[feral forge]

They will inform you through the customer service conversation when they have an update regarding your request.

[frosty depot]

Yes.

[night cloak]

the problem is that that person deleted the ways I could log in, and I can't log in to my account… I also have a screenshot of the payments made on the game…

[restive cosmos]

@feral forge it usually says 60 days and its been more then that

[night cloak]

he banned the account so he could unlink to connect through Apple and he succeeded

[frosty depot]

please contact the in game customer service for further assistance, as only they can assist you with account related issues, we cannot help you here on discord in this regard, you may follow the steps in this screenshot as reference, @night cloak

[kind obsidian]

Pls list out the mobile that support 90 fps in Pubgm. I can't find out. Pls pls

[feral forge]

we do not have a list of devices that support 90 Fps, feel free to google it, @kind obsidian.

[lavish lark]

Hello everyone does anyone have any experience dealing with account hackers?

[random coral]

Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

[lavish lark]

Looks like we all are dealing with the same issue

[restive cosmos]

Yeah everyone having the same issues without any help

[feral forge]

i have responded to you previously in this regard, unfortunately, but we cannot assist you here on discord in any way, only the customer service would be able to assist you, @night cloak.

[kind obsidian]

@feral forge I'm searching in Google and YouTube most I get gfx tool suggestions. Some devices are have the specification but pubgm didn't give the 90fps support. So I'm asked🥺.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @kind obsidian.

[random coral]

Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

[storm flume]

Please contact the customer service for further assistance, @random coral @night cloak.

[lavish lark]

Yes the hackers are demanding money and resell accounts- I wonder why pubg has such a bad security in place

[kind obsidian]

I'm searching in budget mobile so I have this problem. Pls suggest me a budget 90fps support pubgm device

[restive cosmos]

Even if you send all the proofs that you owned that account nothing will happen its been more then two months for me and still dealing with this

[torn comet]

Hey so my 2 friends and I got 7 day ban and my other friend got 10 yrs ban. So is it possible that he was cheating or is it just bug or something.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn comet.

[lavish lark]

Have you contacted the social media that your account was linked to? Do you know how it was hacked?

[restive cosmos]

He hacked my email that my twitter was linked on

[lavish lark]

How was he able to do that?

[restive cosmos]

I still have the gamecenter and email but they wont remove the twitter

No idea

[random coral]

Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

[lavish lark]

Have you contacted Twitter? They might remove your account

[jade bough]

Where is pmnc

[restive cosmos]

They told me that this account never existed, imagine😀

[random coral]

Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

[restive cosmos]

Once he got the twitter he linked to his email

[lavish lark]

It could be that the hacker changed your name etc hence why they say that

[lavish lark]

I see and the email is hard to remove

You could have your Twitter account hacked again

[restive cosmos]

No the twitter was on different email i still have the email and gamecenter

[lavish lark]

It will kick him out

[random coral]

@lavish lark help me please
Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

[restive cosmos]

But he has loged in with a newer higher version which is not allowing me to log in anymore

[lavish lark]

Higher version of Twitter?

[restive cosmos]

So after 5 days he can remove the gamecenter

No higher version of game, thats what havkers do nowadays

[lavish lark]

And yiu can’t get the higher version

I think you need to handle it through Twitter again

[random coral]

Someone hacked my Twitter account and tried to unlink Facebook from the game to get the account
And the seven days will pass on June 13 this month, and he will get the count. I want your help in
Unlink Twitter from the game
The highest in the game
id:5385172466
Name:「Safwat」々SG

[restive cosmos]

No you cant because its already the newest version

[feral forge]

we do not have information regarding that, feel free to ask other players in #pubg-mobile.

[jade bough]

Where is pmnc

Plz

[lavish lark]

Makes no sense

[restive cosmos]

I know right

[lavish lark]

@night cloak

[lavish lark]

It shouldn’t play a role how high smth is

If you updated everything it should work

Twitter should remove your avviunt

[restive cosmos]

No still not working thats why im here looking for help

[lavish lark]

What did Twitter say? That ur avviunt never existed?

[restive cosmos]

Yes they did exactly said that

[proper shell]

my game is updated but still showing this :(

[lavish lark]

You need to argue your case further

[restive cosmos]

Its been over two months and still nothing

[night cloak]

[karmic frost]

Any admin here ?

[night cloak]

No admin here.

[karmic frost]

Is there any way to submit cheaters to pubgm officials? Its regarding pmnc uk

[lavish lark]

Start reporting his twitter account

They might suspend it

[restive cosmos]

How would i know how it is when he changed the username and email everythinf

[night cloak]

@karmic frost Ask in the Europe esports server.

[lavish lark]

You can still type in your old name and find him

[regal yarrow]

This guy is hacking

[restive cosmos]

I tried its saying it doesnt exist

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @regal yarrow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[regal yarrow]

Ban him , he's one of my friend

[austere lodge]

Hello Tencent team My account has been baneed for 10 year due to violation of rules I did not violation any rule so please unban my account I am PUBG Player of SEASON 2 and i am very fairly playing this game. So please help me and UNBAN my accountThank you team pubg
iD: 580898932

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere lodge.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ornate rampart.

[ornate rampart]

How can you talk

[night cloak]

@ornate rampart Wrong server.

[ornate rampart]

Oh

[visual silo]

My account was banned on 12/5/2021 and I called the company for help. I entered the game. It says that I use files and I did not use anything against it. I'm iOS. Thank you and please help. ID: 5532754028

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual silo.

[wooden current]

Even after using thr latest version of the game,it is showing this error.. plz help @storm flume

@polar marsh

[night cloak]

@wooden current Try this.

[balmy raptor]

.

[wooden current]

👍

[static apex]

will samsung phones ever support 90fps or will it just be exclusive for oneplus phones and iPads? I have a samsung s20+ capable of running 120fps but there's only the 60fps option in settings.

[pallid briar]

Hey! How can we help you?!

[pallid briar]

It will be available in Samsung phones when the game is optimised enough for that device. You can provide your feedback regarding this in #old.

[feral forge]

Please open the link on a PC or use desktop mode on your mobile browser. Open any of the videos on the channel and then click on the channel name. It will redirect you back to the channel's home page with the standard URL, and then only paste the highlight part of the link, which is the video code, @regal yarrow.

[vital osprey]

Just do me a favor and make sure error views the video and feedback I left in #old as he was wanting some updated footage of the shot registration issue, thanks 👍

[potent heath]

I haven't been playing pubg but i bought the rp an im rp 25 can i still make it to 100 if i grind it alot today 10 hrs of missions?also i have no friends

[ebon vortex]

HELLO

[pallid briar]

Since you can see what missions you have left,you can count them up and get a rough idea of how much RP points you can get. Also opening crates also give you RP point. And as for getting friends you can get some from #activities or by chatting in #pubg-mobile too!

[pallid briar]

Hey! How can we help you?!

[olive isle]

Why I am facing this issue

@lime juniper

[feral forge]

is your gyroscope enabled, @olive isle?

[olive isle]

Yes

[fresh cloak]

How i can know the date of registration in my account

[pallid briar]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[feral forge]

you will have to disable your gyroscope in order to transform into an Insectoid.

[lilac lagoon]

How can I communicate with pmnc support

[glass drum]

Where to find my in game support ticket that has been already opened after I reinstalled the game?

[proper shell]

bro I'm facing this same problem

[mortal apex]

You may start a new conversation for that.

[glass drum]

Well I did and the agent said you will find your opened tickets in the support section

[mortal apex]

Could you please share a screenshot of the conversation?

[glass drum]

Which I can't find where is that section

[mortal apex]

The conversation with the Customer Service.

[simple cairn]

When will iPhone XR have 90 FPS

[mortal apex]

Have you tried to scroll up?

[boreal jetty]

Welcome
I want to ask a question
If I can use a program to improve the efficiency of the phone
My friends tell me that is legal and I am afraid to take a ban because of this
please answer me
and thanks 🌷

[covert verge]

Please give community manager e-mail

[mortal apex]

No information. Feel free to share your concern in #old.

[glass drum]

I did only shows a question about my concern

[mortal apex]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension.

[mortal apex]

What is your concern/ticket about?

[boreal jetty]

@mortal apex I just want to become fair
Why I play for example 20 FPS and the rest of the players are using 60 and 90 this unfair

هاتفي لا يعمل اليا علي 20 FPS وداخل المباراة يعمل 10 FPS

[storm flume]

Please do not use languages other than English, @boreal jetty. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glass drum]

My old ticket were related to my account hack and unauthorized social link. Which the agent approved my ownership and said a higher agent will unlink the unauthorized link in 60 days. Which I should keep an eye on that ticket.

[boreal jetty]

My phone does not work on 20 FPS and inside the game works 10 FPS

[covert verge]

Please give community manager e-mail

[boreal jetty]

I just want to play by FPS slightly above

[mortal apex]

Unfortunately nothing cannot be done. Such methods are illegal and lead you to an account suspension. You may consider to upgrade your device; feel free to share your concern in #old.

[covert verge]

Please give community manager e-mail

[boreal jetty]

💔Sorry really but I have no possibilities to buy a new phone

Please help me anything I just want to be better performance in the game

[mortal apex]

Once you reinstall the game it won't be possible to recover your old conversation.

[boreal jetty]

Strengthen the FPS

@mortal apex I want to play by 40 or 60 FPS

💔can you help me?

😔😔

[mortal apex]

[e-mail]

Used for general inquiries, @covert verge.

[glass drum]

Lol more and more fail in this game leaks weak protection even your support text gone can't be more amazed filing I law suit against this game is best practice for attention. Any how I know discord mods and members has nothing to do with that game with that being said thanks.

[covert verge]

@Tina thanks but this e-mail didn't work. Only bot answers

[brave steppe]

During tournament qualifiers, if the team goes for teamup, will they get disqualified??

[celest shadow]

Please understand that higher-end devices will grant you the ability to run the game smoother and at higher frame rates due to the high-end specifications, @boreal jetty. Your only option is to upgrade your device if you really want to play the game at 60 or 90 FPS.

[celest shadow]

Yes.

[boreal jetty]

@celest shadow 💔😔Meaning your words I will remain weak in this game forever

[brave steppe]

How can we complain. Did not have clear vedio but know which game, time, and player Id

[heady steppe]

how to report a user in the game who harasses a girl?
she talks to him on the microphone.
even this person managed to get me to add it on social media.
and asked for contact information and much more.
I and her parents have had to cut off the communication although the subject is still in the game calmly with her profile.
The girl plays and appreciates PUBG (most played) and two more games.
she would feel bad if her account was deleted. we want to make a safe environment.

the girl is a minor.

we have the ID of the profile of the bad person.

[boreal jetty]

Please understand that I do not have money to buy a new phone really do not own

[celest shadow]

You will need to contact the tournament organiser and report this matter to them.

[celest shadow]

This is something we cannot help you with. Please move to a discussion channel: #chat or #pubg-mobile. Thank you.

[mortal apex]

Unfortunately the moderation team cannot assist you any further. You will have to start a new conversation.

[brave steppe]

PubG is the organiser

Tournament PMNC Nepal

[boreal jetty]

@celest shadow ok thank you for your time 😔💔

[celest shadow]

Please report the player in the game, and you may select the Other option and provide a detailed description of your report. We recommend that you inform your friend to block this person from every social media platform and in-game.

[heady steppe]

Ok Thanks.

[celest shadow]

Feel free to send an e-mail to the following address, @brave steppe:

▫️ [e-mail]

[heady steppe]

I will do it now, each social profile is already blocked and changed, all that remains is to fix that in the game.

[celest shadow]

You can inform her to block and unfriend the player in the game as well as reporting the player.

[heady steppe]

we had no idea how to block him so only friends have been removed.

[toxic island]

Hello,Why is Pubg mobile Banning Good Players who are not even hacking,for example On youTube 2 Youtubers got Banned,their name:Expert Gaming and Fatih Gaming,Both r Genuine Players,Unban them please 🙏

[storm flume]

Please do not use languages other than English, @blazing stag. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

That should be sufficient.

[blazing stag]

Pmnc Can you inform us about the tournament qualifiers?

[snow creek]

Hi guys
I need immediate help my Account is being hacked

[storm flume]

Please contact the customer service for further assistance, @snow creek.

[snow creek]

Where do i contact them ?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @snow creek.

[snow creek]

Can support unlink social media accounts ?

[pallid briar]

Yes. Please refer to the last message to contact in-game customer support.

[snow creek]

What proofs should i have ?

[pallid briar]

Information regarding your account. You can use this as an example:

[quartz copper]

it doesn't just write off there bot ?

[hybrid onyx]

I have a complaint

@lime juniper

[pallid briar]

Can you please tell more about it, @hybrid onyx?

[hybrid onyx]

I can't tell you here

Come direct

@pallid briar

[slender roost]

Ayyyy can i chat with someone privately?

Any <@&481161015728406538>

Or esport

[sick shale]

@slender roost Please do not mention the moderator role for such inquiries. It is intended only for emergencies in this Discord server

[slender roost]

@sick shale yes it is emergencies

[sick shale]

Is it in this Discord server, @slender roost ?

[solar swallow]

so i got killed by 2 hackers teamming up yesterday and they still didnt get banned and today i got killed by a hacker too and i lost 6 tickets which is 2 weeks of waiting

[slender roost]

@sick shale nvm I will send it to Error

[hybrid onyx]

I have a complaint about pmnc

[flint delta]

Why the conversation ended? just after I received a message from support that your request will be processed my conversation ended. does it means I should start a conversation again?

[slender roost]

@sick shale did u know any esport person?

[sick shale]

You can send the complaint at:
▪︎[e-mail]

[flint delta]

Can anyone reply soon

[slender roost]

@flint delta I think you did someone wrong

[sick shale]

They will contact you back when there are updates regarding the case

[sick shale]

You can contact the ESPORTS team at:
▪︎[e-mail]

[flint delta]

@sick shale Why the conversation ended? it should continue until I get my account unlinked right?

[hollow island]

Do you guys know what does this supposed to mean?

[sick shale]

No idea. You have probably answered their questions and they will start proceeding with your request?

@hollow island Was your account hacked?

[hollow island]

No

I already have the new update

But now it won't let me log in

[sick shale]

@hollow island Restart your device and reinstall the game

[hollow island]

Is that the only way? Cause it would take forever to redownload the files

[flint delta]

That's what I exactly need to know. If I sent all the correct information and they told they will work on it and the conversation ended. what happens then

[sick shale]

Try restarting the device and do a routine repair first. @hollow island If the issue persists, then reinstall the game

[hollow island]

Okay thank you I'll try this

[sick shale]

They will contact you back if the information didn't meet with their records.

[mortal apex]

As mentioned above, it is usually for general inquiries.

It is always better to ask for support in-game.

[night coyote]

I have a broblem

[quartz copper]

that's interesting but i need real help from support and no bot

[pallid briar]

You can state any pubgm related problems here.

[modest karma]

How do I find out when I created an account in pubg? My account was hacked. Support is asking for me.

[pallid briar]

"If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore."

[flint delta]

How can they contact me if the conversation ended

[open locust]

I have a problem with the Ultra Sound Quality Not Working

[storm flume]

Please do not use languages other than English, @open locust. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[open locust]

helloo?

I have a problem with the Ultra Sound Quality Not Working

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @open locust. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar zenith]

How to solve this problem

[brittle spear]

Can anyone tell me why this happen?

[polar zenith]

It happened when I was trying to unlink facebook

[thin halo]

Please contact customer service in-game for further assistance. You may refer to this picture on how to seek help.

[thin halo]

Probably your network issue. Please check your internet connection.

[brittle spear]

@thin halo my network is good

[brittle spear]

And I try another network and same

[thin halo]

Try restarting your router, game, phone, and see if it helps. If it’s still not working, try reinstalling.

[frosty depot]

Hmm

[brittle spear]

What if I tell you I try all of this

And Same problem

[viral kindle]

Hello dear Pubg Mobile developers! My account was blocked for 10 years, the reason is unknown, after the next match in the game, the message "your account is blocked" appeared. I did not use any third-party programs, no cheats, did not change any data of the game. Dear developers, please review my account for violations! id: 5294509508, Username: SyvakaYoutube

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral kindle.

[frosty depot]

@viral kindle dm me.

[brittle spear]

I also try another phone@thin halo

[polar zenith]

Thx I'll try

[steady oyster]

Yes iam attaching screenshot of my issue

[modest crest]

ONE OF THE PLAYERS STOLE A YOUTUBER ACCOUNT KNOWN AS(IBN MASR)AND
THIS ACCOUNT ID:514345045404
please solve the problem soon and send enough information about the proplem .Thank you

[little cliff]

He would have to contact customer in-game support.

[feral forge]

It means that the credentials that you entered is incorrect, either your e-mail address, password or both.

[modest crest]

Are you mod lmfao 🤣

[little cliff]

You dont have to be a mod to help others in support channels.

[modest crest]

@feral forge can you able to help that person.

[modest crest]

I think you must need some privilege to talk in that matters

[feral forge]

they should contact the in game customer service for any account related issues, as we cannot help them in this regard here on discord in any way.

[modest crest]

I knew it thanks for your time and effort

Discord server can't help in anyway cause game's in app support is very irresponsible and robotic sorry but that's true.

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible.

[cosmic shell]

That event will end now ? Or it will end tomorrow?

[little cliff]

It ends tomorrow, today is June 11th.

[exotic mountain]

i need any help

[little cliff]

You have reach the daily limit they can send you, you should check all your folders even your spam.

[pallid briar]

It should end at 00:00 UTC 12th June as far as i know.

[eternal grotto]

51379368709 cheater. config - no recoil, no fog, no smoke, ipad view,

[exotic mountain]

When can I register again?

[cosmic shell]

Sorry but my country has a different time I forgot

[little cliff]

You can send it here, https://bit.ly/3soBavK

[eternal grotto]

error 404

[cosmic shell]

Yeah, My time is now above 12:00 AM so it will end.

[little cliff]

Try now?

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[eternal grotto]

oh, thanks it works

[little cliff]

You have to wait till next day to resend the verification codes.

[pallid briar]

It's 22:38 UTC currently so it should end soon.

[feral forge]

This is a community server, so no issue with getting assistance or help from any server members as long as they can provide the correct information.

[coarse ridge]

Hello . I need to talk to someone from support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coarse ridge. Remember to read through #faq before asking questions in the support channels.

[coarse ridge]

Hello: My account was banned on 4/6/2021 knowing that I opened the account on 6/6/2021, which means that the ban date was wrong. So I am satisfied on the Facebook page, I have followers and supporters, and I fear for my good reputation, so it is impossible to use violations or cheat files in the game. I've been playing since season 3 and I know the rules and laws of the game very well, and I have videos that explain how to play. I hope to check my account again to confirm my words
My ID : 5268355838
My user name : ͜͡JxP・MoMo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse ridge.

[ember kayak]

When opening the New State Alpha, it says the server is down/I'm unable to connect. anyone else having this error?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ember kayak.

[ember kayak]

In that case, can I get an invite to the New State server?

[pallid briar]

If there is one I'm sure you can google it!

[cosmic shell]

Okay, The free outfit offer will end in 12 June?
I am now in 12 June in my country the clock is 1:40 AM so the event will end after 20 minutes that's right ?

The new day of the gamebegins in the 2:00 AM clock.

[pallid briar]

Yes as far as I am aware,@cosmic shell.

[cosmic shell]

Okay, Thank u.

[sick shale]

@cosmic shell Event ends after 17 minutes

You're correct

[cosmic shell]

Good

[sonic trench]

Guys, I took a band because of third-party applications.. I formatted the phone and the weekly period of ban expired.. Then I entered my account (the game opens a new account for me, as there is no account on my Facebook account) What is the solution???

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @little cliff.

[sick shale]

Was your account hacked?

[sonic trench]

no

[sonic trench]

on facebook not hacked !

[night cloak]

Ich hab ban bekommen in 02.10.2020 und in die Datum bis jetzt Ich kriege kein Antwort

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Your game account?

[modest crest]

Oh alright it reminds me of previous admins and mods who mute,ban anyone who talks in support instead of them is gone poof. does this ring the bell 🔔

[rare siren]

Hello, I purchased a pubg account few months ago, and i got banned for UC related reason. The band only 90days. I didn’t purchase anything since I bought the account. I’m not sure if the previous person did something wrong. Can I please get my account unbanned before the 90 day. I’m sure is false band information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare siren.

[sick shale]

@rare siren Buying accounts is against PUBG MOBILE's terms of service.

[sonic trench]

i think so i see my account from my friend account >> the account las seen 3 hours

[sick shale]

The hacker could have unlinked your social media account when you had no access

[sonic trench]

but i have linked tow accounts(facebook , appstore)

[sonic trench]

and i have same problem

please i need help ,, do you need open live discord to see the problem

i spend a lot of mony

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[storm flume]

Please contact the customer service for further assistance, @sonic trench.

[sonic trench]

Well.. I sent some messages and only got an answer from the autoresponder

[sick shale]

What's the last response?

[sonic trench]

Contact customer support for your social media account

[sick shale]

Would you mind showing your messages. @sonic trench but please hide the personal information

[restive cosmos]

I think you guys should have a livechat for this kind of stuff such as hacking i ve been back and forth for over two months and still didnt get my account back, people are spending a lot of money and when something like this happens even if you show all the proof nothing is happening to have your account back, so with one word the hacker can enjoy your account same as he is enjoying mine

[lavish lark]

Yes absolutely- there is no system in place that helps people who have been hacked and lost lots of money

[restive cosmos]

All you can get is an automated response who will make you wait for 60 days and then doing absolutely nothing

[celest pewter]

hello my account got banned
username S3〆LEADER
Id 5601275243
please hep bec im not hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest pewter.

[formal seal]

Hello, my boyfriend just got a 10 year ban for no reason Can someone please help me please

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @formal seal.

[dusty plover]

Pls ban hackers

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @dusty plover. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[near light]

Please help tencent give me fake strike for no reason on youtube @lime juniper

[vale condor]

many people are getting fake strikes
dont know ? why is sit so >:)) happening

Hello @celest shadow , I wanted to ask what is these
Karakin Gleam Giveaway | Winners
in #events

[night cloak]

Anyone here?

I downloaded Pubg but not able to Connect through social media

@hallow gulch

[bold cosmos]

How do we report someone who’s uses glitch to kill u?

@hallow gulch

@celest shadow

Hello

@hallow gulch

[fossil badger]

Hi can you help me please 😭. Hello, I need help immediately. There is someone who puts my picture on the ID card and puts very bad words. I made a complaint to the PUBG Mobile support team and they removed the image, but the person returned the image and I want a solution. Can the photo be removed from the ID? 5239968955 It hurts my reputation in the game

He also puts expletives in his bio

Help me

[unborn mountain]

Please report the player in-game and DM @celest shadow.

[unborn mountain]

Report the player in-game for exploiting bugs.

[unborn mountain]

Is there any error message?

[fossil badger]

I have sent inside the game many times but to no avail because every time they remove the image and he puts it again

[unborn mountain]

Please wait for the #community-team to reopen and send your concerns there, or send an email to the claimant.

[unborn mountain]

The ban will get longer if he repeats the same thing over and over.

[night cloak]

No

It Just Goes loading and then nothing

[unborn mountain]

Please wait for the #community-team to reopen and send your concerns there, or send an email to the claimant.

[night cloak]

@unborn mountain

[fossil badger]

Can you solve the issue, please help me?

[unborn mountain]

Have you tried doing a repair?

[night cloak]

Whom r u asking

[unborn mountain]

you.

[celest shadow]

Please use #discord for further assistance.

[fossil badger]

Hi can you help me please 😭. Hello, I need help immediately. There is someone who puts my picture on the ID card and puts very bad words. I made a complaint to the PUBG Mobile support team and they removed the image, but the person returned the image and I want a solution. Can the photo be removed from the ID? 5239968955 It hurts my reputation in the game

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @near light. We may otherwise have to mute you.

[celest shadow]

Did you report the account to the customer service in-game?

[harsh sinew]

So where do we ask for help for new state? I can download the game but when I get in it says "I need to select the account I signed up for the alpha with" which I am its the only account.....

[fossil badger]

Yes, many times, and they removed the photo 3 times, but he puts it back a few days later as if nothing had happened

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @harsh sinew.