questions

[fossil badger]

Please help me

[lyric cedar]

Any other acc linked to pubg? He hacked ur acc

[meager pumice]

Is there any info when Vikendi come back to game? @feral forge

[mortal apex]

Sharing account details is not allowed. Do not trust anyone in the server and above all you must not share your credentials.

[fossil badger]

Yes related to pubg

[lyric cedar]

Try login with other social media linked to ur pubg.

I dont think that will help but still

[feral forge]

Please be patient till someone responds to your inquiry.

[feral forge]

we do not have any information in this regard.

[meager pumice]

Oke tnx

[steady grail]

@lyric cedar
I checked top 100 players results bro,
They played the matches at the time which i am online, why am i not in their lobby?

[fossil badger]

I can only through facebook but twitter has been hacked now

[mortal apex]

Could try to do that again later?

[fossil badger]

!!

[light stirrup]

I know but mine emulator is not working and then i reinstall it and i got something chinese from official site i am worried about mine account

[lyric cedar]

I know but they reside in krjp so they can get matching also matching is with simillar ranked players and they are in top 100

[night cloak]

sure thing, will do it in the evening when i play ill text u then if thats oke

[mortal apex]

Please contact the customer service of Twitter. You may refer to subpoint 2.8 in #faq.

[feral forge]

you may submit a report in #old, @abstract crypt.

[steady grail]

@lyric cedar
Sometimes i find them in my lobby, i find conqueror players also, i am at platinum 3 tier.
I need suggestion , this can be fixed or should i leave rank pushing totally?
Wts ur suggestion.

[fossil badger]

He took my twitter account and changed everything in it and I can't do anything

[mortal apex]

Indeed! If you have any suggestions to share about it, feel free to do it in #old.

[fossil badger]

Please help me

[mortal apex]

Have you contacted the Customer Service yet?

[lyric cedar]

Bro u think going conqueror is easy in that server but the reason is clear there is no matching thats why it seems like easy to get conqueror.

[feral forge]

account that is created in the EEA regions will not be able to change countries/regions at will due to the GDPR law, therefore, the change region option does not exist for you.

[lyric cedar]

If matching haopens than there will be lot of competition and it will be equal to other servers conqueror. @steady grail

[fossil badger]

‏I can't....remove the mail from Twitter and the number has been deleted too

[lyric cedar]

Yeah he hacked ur twitter if possible try to unlink it from pubg, i dont know that will be possible but u can try and also u shuld be aware of such frauds before sharing ur any kind of credentials

[frozen plaza]

The bonus activities are not working for me, what is the solution?

[feral forge]

Bonus challenge is only available for specific regions, if you are unable to participate or see this event, that means that it is not available or not yet available for your region.

[steady grail]

@lyric cedar
True bro i thought the same and tried it but now i understand. If you find any alternate solution please let me know.

Thanks for support

[lyric cedar]

Also report the person in #discord so that he can be banned from server

[fossil badger]

I can't cancel in-game Signed in from Twitter

[lyric cedar]

Bro the thing is if a solution exist than also conqueror is not possible bcz than there will be lot of competition.

[umbral bay]

I need Emulator Support how to unlock it?

[lyric cedar]

Is he logging in ur pubg id also? U should contact in game support for unlink of twitter acc

[frozen plaza]

I am from Egypt and I want to specify the area in Egypt, is there a solution?

[feral forge]

if you wish to unlink twitter from your game account, you may also contact the in game customer service for further assistance, refer to the steps in this screenshot as reference, @fossil badger:

[fossil badger]

‏Yes, log in

[lyric cedar]

Ok than last option is to contact in game suppirt as nadia suggested

[feral forge]

Unfortunately, but we do not have the list of regions that the Bonus Challenge event is available in.

[fossil badger]

Yeees

[umbral bay]

How to get Emulator Support anyone please

[storm flume]

You can now access #emulator-chat and #emulator-support, @umbral bay. Revert this at any time by sending .emulator in #481204134859505684.

[lyric cedar]

Can u ban this user bakir who hacked her acc

[lyric cedar]

Write .emulator in #481204134859505684

[fossil badger]

But they are late in replying, can you have a solution?

[umbral bay]

Thanks bro

[frozen plaza]

Is there any hope to change the situation and show the change country button

[lyric cedar]

I know there seevice is bad but no other solution. They charge so much for in game items but dont provide proper customer service.

[quick mauve]

Traveres-insctoid mode is't work
Why? There is issu?

[feral forge]

you may create a new account and select another region outside the European Economic Area (EEA).

[mortal apex]

Have you downloaded the mode?

[quick mauve]

Yes

But whene i prees transform is not work

[frozen plaza]

Ok, and the characters and UC lose them

[fossil badger]

The game has been hacked and I can't get into it

[quick mauve]

Yes,But whene i prees transform is not work

[lyric cedar]

Even with ur fb?

[feral forge]

it is due to the restriction of GDPR laws, there's nothing that we can do about it.

[lyric cedar]

Try closing gyro and than try

[quick mauve]

Gyroscope?

[fossil badger]

Yes

[quick mauve]

Thank you i will try

[fossil badger]

Help me

[frank heart]

@feral forge no response from there I have contacted many times

[feral forge]

please contact the in game customer service for further assistance, only they can assist you with account related issues, we cannot help you here on discord in this regard, @fossil badger.

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will contact you as soon as possible.

[fossil badger]

I can't get in any way

[mortal apex]

If the issue persists, please report it in #old.

[feral forge]

you may contact the in-game customer service via the login page, refer to sub point 5.4 in #faq.

[frank heart]

It's been 4 days

[vagrant laurel]

plz help

[lyric cedar]

Yes someone said its a bug and can work on closing gyro. U can check

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant laurel.

[feral forge]

please wait patiently for their respond, but if they have not responded to you within a reasonable time span, you can send them another message as a kind reminder.

[keen depot]

Hi guys please tell me I dunno what to I have one creature left to kill in the achievement and now the mode for titans has gone what to do I have killed 5/6 creatures

[unborn mountain]

Should be an internet connection issue, what happens if you clicked OK?

[fossil badger]

Cannot log in,,,,, Internet is in perfect condition

[pallid briar]

Since the mode is gone there is no way of killing the creatures.

[unborn mountain]

Is there an error message when you try to log-in, or is it the same error message?

[fossil badger]

The game has been completely hacked

[unborn mountain]

Please try using Mobile Data and let us know if the issue persists.

[fossil badger]

I can't do anything I tried all failed

[unborn mountain]

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/147-server-does-not-respond-server-failure/?s=hot-topics&f=new-how-can-i-review-my-banned-reason&l=en

Please refer to this link.

[small tangle]

I didn't violated user agreement , But my Account is banned , All my investments in gone for no reason , Please review

My id -OIG•JOY

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small tangle.

[quick mauve]

I closed gyroscope and it done

[quick mauve]

If gyroscope is turnon it is t work

[unborn mountain]

Yes, that is true, @quick mauve.

I assume it is done intentionally, if you do not like that, feel free to submit your feedback on #old.

[fossil badger]

Does this person work for you?

[unborn mountain]

No.

[fossil badger]

!!!! He says he works for you and says he spends 10 years on the account

[unborn mountain]

Please send a screenshot of the conversation including the floating profile in #discord, @fossil badger.

[fossil badger]

Ok

[wise saddle]

Hello! Is there any information about the release date of the "Metro" game mode?

[unborn mountain]

Wasn’t it released months ago, @wise saddle?

[celest shadow]

The Metro Royal game mode has been taken offline for refinements and will return at a later date.

[unborn mountain]

On #discord, @fossil badger.

[wise saddle]

No

[wise saddle]

no known release date?

[celest shadow]

None at the moment.

[wise saddle]

Ok. Thank

[celest shadow]

What is the solution? He hacked Twitter, blocked access to the game, and removed Facebook
You will need to contact the customer service of your social media account in question and recover it from the unauthorized person, @fossil badger.

:white_small_square: https://help.twitter.com

[vestal nest]

Why am I not allowed to access my banned account for a month? Just 1 minute to unlink the hacker account from my game account Hacker is blocking my account by third party software Because he blocked him now for a month, and then he wants to ban him for 10 years How do I prevent that Knowing that I have been waiting for the company's response to unlink the hacker's account for about a month The account is unblocked on 24/6

[icy heath]

@lime juniper I have been stating my problem since this morning, my account was hacked and my facebook account was unlinked, I did not logged into the game for 10 days and I do not have any other option to login to my account. I also tried to contact the In-game customer support but after answering all the FAQs the conversation was ending. Please help me in retrieving my account.

[night cloak]

Hi,i had 477uc on my pubgm account,and when i logged in now it has disappeared somehow

[unborn mountain]

Where did you purchase your UC? @night cloak.

[night cloak]

From midas buy via razer gold

[unborn mountain]

I suggest you to change all your social media password as chance is your account being compromised, and please contact the customer service for further assistance regarding the UC loss, @night cloak.

[night cloak]

okay,thanks

[fossil badger]

How do I file a complaint about my Twitter account being threatened and stolen? He's here with this program

I was able to log in from Facebook, but he removed the Twitter link and put his account on Twitter, so what is the solution?

Help meee

[fossil badger]

!

How do I file a complaint about my Twitter account being threatened and stolen? He's here with this program

I was able to log in from Facebook, but he removed the Twitter link and put his account on Twitter, so what is the solution?

Help me

[stable aurora]

does anything like fake uc exist ?

[proud crown]

Can i get banned if I configfil for better grafic?

[stable aurora]

what if someone sends it to an account to get them bnd ?

[pallid briar]

The only valid UC is the you can purchase in-game or through https://www.pubgmobile.com/pay.

[pallid briar]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension.

[stable aurora]

yes exactly

what i meant is that

like i can send any amount of illegal uc to someone's acc to get them bnd ?

so that's not good

[pallid briar]

You can try contacting the Twitter customer service.

[pallid briar]

You should contact the in game customer support to unlink any unauthorised social media account.

Please refer to subpoint 5.4 in #faq.

[fossil badger]

Linking cannot be canceled until 21 days after linking the account

[pallid briar]

Unfortunately you have to wait. I don't know any other way sadly.

[fossil badger]

Yes, but if he logs in every day after unlinking Twitter

[hard nymph]

Join

[thick girder]

Are they real

[wintry lake]

السلام عليكم

[pallid briar]

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

No they are not.

[thick girder]

I

O

[pallid briar]

Don't self promote.

[thick girder]

How I find real ones

[pallid briar]

You may keep an eye out for PUBG MOBILE's official social media accounts, #news or through the PUBG MOBILE esports livestreams.

[wintry lake]

I don't understand you

[thick girder]

Ok

[wintry lake]

Iam arabic

[pallid briar]

Please speak in English.

[wintry lake]

Ok

Is there an arabic language branch?

@pallid briar

[pallid briar]

You can join the MENA server from subpoint 3.1 in #faq.

[wintry lake]

Hmm

Ok thanks

[pallid briar]

Welcome!

[granite lynx]

Why the f i cant transform in this event mode where my friend can transform

[night cloak]

Can someone help me? Why can't I type in the redemption tab?

[pallid briar]

Please note that you have to completely steady and not moving your screen while transforming. If you have gyro on it can move your screen which can cancel the transformation. You can report it in #old as a bug.

[celest shadow]

You will need to log in to your Midasbuy account or register for one in order to use the redeem section.

[night cloak]

But as you can see in the upper screen, I'm logged in

[celest shadow]

You may want to check if you are actually logged in, @night cloak.

[night cloak]

Ok I'll try thx

Still didn't work, sadly :/...looks like as soon as I'm logging in it instantly logs me out again

[honest slate]

Try other browser

[onyx cypress]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @onyx cypress. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

The system might be a little busy, @night cloak. I just tested it as well.

[onyx cypress]

Hi
45 days until this moment my problem not solved.
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible. I wish you check my account again maybe the problem from puge system because of i am sure i never used any hake or play with a hake
ID: 5115805534
Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx cypress.

[night cloak]

Oh okay thank you...I'll try again in a hour or so

[fossil badger]

How do I report someone using Discord stole my Twitter account and threatened me that if I give them pictures of me, they will return the account to me

[storm flume]

Please contact Discord at https://dis.gd/contact for this matter, @fossil badger.

[fossil badger]

Ok

[honest slate]

Discord members will not help you in that, this is your personal issues. Nobody can help you in that. However you can still use customer service in-game to unlink your account. you must choose the right options so the team will come back to you asking some security questions, if they recognize that it's really your account. Then you'll get your acc back

[cursive pulsar]

I cant enter game

Most probably an update which is not downloading

[little cliff]

Is your wifi connection good ?

[wide void]

Yes, they will be able to help if you prove the ownership of account via some valid proofs
For further assistance you may contact ingame support

[cursive pulsar]

ye

[fossil badger]

Ok, but please don't talk to me privately that you are torturing me

[cursive pulsar]

fake potato, im real one

[celest shadow]

You can point this out to the member privately, @wide void.

[wide void]

You may report this in #discord

[honest slate]

Read twice what i wrote.

[wide void]

Alright sorry will keep in mind next time

[tiny sun]

How to do jump and prone?

[little cliff]

I just tried to get on pubg, it's not a download problem . Could be your connection.

[celest shadow]

This is an issue with your network connection. You may try setting up a DNS, refer to subpoint 4.3 in #faq for further instructions. On another note, if the game is currently not available or cannot be accessed in your region, you will not be able to load in.

[cursive pulsar]

there is an update right?

[fossil badger]

The person who stole the account told me the same thing you sent me

[little cliff]

It should have automatic updated if so.

[wide void]

I don't think that is ingame issue you may use #pubg-mobile for these type of questions

[honest slate]

What was the same thing he said ?

[night cloak]

Why does pubg have these many glitches we just died of no reason ??? The buggy was straight and suddenly we both died ? Why?

[little cliff]

Feel free to report this in #old.

[night cloak]

I mean it was fine we were going to the aparts

[honest slate]

Did it role upside down?

[fossil badger]

He told me he wanted to help me and he could do what no one else could do

[celest shadow]

Any disagreements with the user can be taken privately, @honest slate.

[honest slate]

A person stole your account and he's also saying he want to help you? what are you talking about ?

[night cloak]

No sir it was completely fine no redzones nothing

[fossil badger]

Okay I m sorry

[night cloak]

I guess my lucks really bad🙂

[honest slate]

Probably.

[fossil badger]

Yes

[night cloak]

Poor Piston, so much work :p

[celest shadow]

Please do not answer any messages that is sent to you privately regarding your account, especially if they ask for your e-mail address or password, @fossil badger. Please keep in mind that no one from the support team, whether the customer service or the moderators of this Discord server, will ask you for these information.

Please refer to the instructions I recommended you earlier. You should recover your stolen Twitter account first. Twitter's customer service will be able to help you to recover this account, as long as you have the necessary information to prove your account ownership. Mainly, you should remember the e-mail address that was linked previously on your Twitter account.

[storm flume]

Please do not use languages other than English, @frank thorn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Wrong chat @frank thorn

[frank thorn]

ok

[honest slate]

That exactly what i said!

[heavy vortex]

This isn't possible. It takes 7 days to unlink while she report this today. 👀 @celest shadow

[fossil badger]

Yes, of course, this is a mistake on my part, because I am new to this program. I did not understand who the person was, but after the incident, I knew that

[celest shadow]

The unauthorized person stole her Twitter account, which would technically make the person own the (stolen) Twitter account and have an access to @fossil badger's account.

[heavy vortex]

I c , that's sad. @fossil badger you should do what piston said as fast as you can.

[fossil badger]

Yes 😭

[honest slate]

was your number linked with twitter?

[fossil badger]

I can't do anything

[honest slate]

or email

[heavy vortex]

You can do this.

[fossil badger]

Because the person told me give me the code that you received on the phone so that I can solve the problem and I did not understand that he was stealing my account

[tiny sun]

Why no tier reset?

[honest slate]

click on forget password, check if the account is still on your number or did he changed the number too. @fossil badger

[fossil badger]

He changed the person's number at the same time

[tiny sun]

???

[celest shadow]

This is an unfortunate mistake. We are sorry to read this. We advise that you recover your Twitter account by contacting their customer service at https://help.twitter.com. This is the first step to resolving your issue.

Once you have recovered this social media account, you can proceed with the other steps of securing your PUBG MOBILE account.

[fossil badger]

Yes, the account is gone😭

[honest slate]

Piston! if we delete our fb/twiter's acc then our Pubg's acc will automatically deleted too? just asking

[celest shadow]

It may take a while for it to sync, @tiny sun. Feel free to check again later.

[fossil badger]

Even if I get it back I can't remove the new twitter account that was put on pubg

[celest shadow]

If your PUBG MOBILE account is only linked to a Facebook account and then you decide to delete this Facebook account (for some reason), you will immediately lose access to your PUBG MOBILE account as well unless it has been linked with another social media account (Twitter, WeChat, Google Play Games, Game Center, etc.) and/or an e-mail address/phone number.

[tiny sun]

Where is pmcc spectate event?

[honest slate]

You have to ask that person to remove his/her number and link your number back if he's/she's cooperative. @fossil badger

[honest slate]

Got it

[honest slate]

@vagrant tulip haven't you read this cuteness?

[fossil badger]

He doesn't want to remove anything except in return for me to give him pictures of me

[celest shadow]

Please do not have discussions here, @honest slate and @vagrant tulip.

[celest shadow]

It should not necessarily be this solution, and definitely not something we recommend. Please follow my instructions above.

[solid lark]

Report Hacker
Id-51474719607
In game Name -HackroKaBAAP

Video link - https://www.instagram.com/p/CP30jDGHXYA/?utm_medium=copy_link

He is using Esp Aimbot and And some hacks killing people in smoke and grass
He is not getting banned bcz he plays coustom while using hacks and no one is reporting him Bcz in coustom we cant spectate enemy !!
Plz for fair game play check this id and the video which link i have provided and ban him as soon as possible please !!

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @solid lark. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fossil badger]

Okay

Thanks for all

[storm flume]

Please avoid going off-topic, @honest slate. You may have unrelated conversations in #chat.

[fossil badger]

Thanks 🙏

[icy heath]

@lime juniper @celest shadow Please help

[teal jungle]

My Id Was Hacked recently what should I Do

[celest shadow]

Only the customer service in-game will be able to assist you with in-game account issues. If you want to recover your account, you can contact them via the Help option from the login menu.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

You should contact the customer service in-game for further assistance in this regard, and the customer service of your social media account in question.

[teal jungle]

What Should I Do I am Having panic Attacks and stres bcz my id was hacked Plz i need Support that can help me get my id back in 4-5 days

[icy heath]

So tell me if there is any other possible way to contact the support team because I tried answering all the FAQs to get in touch with the support but conversation ended without any result.

[teal jungle]

Plz reply

[night cloak]

@icy heath You need access to at least one of the login methods for the customer service to help you.

@teal jungle Contact the customer service. It can unfortunately take some time for them to solve your queries.

[icy heath]

I only had facebook to login with which he unlinked and I logged in back after 10 days so my facebook was unlinked, so when I logged it in with my facebook it was creating a brand new account so can we contact the customer support by email or something or I have lost my account permaneently.

[night cloak]

@icy heath That means you will have to continue with the new account, unfortunately.

[icy heath]

So there is no email through which I can contact the game support. And means there is nothing to stop these hackers.

[night cloak]

@icy heath Not for account related issues. [e-mail] for general inquiries.

[patent ridge]

Someone tryna buy my acc

Ban or no

[night cloak]

@patent ridge Trading account is against the game rules.

[patent ridge]

His @ is @blazing moat

[blazing moat]

oh

i didnt know that sorry

[night cloak]

@blazing moat Please don’t repeat that. Have a sweet day!

My account has been banned without any reason can any one help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[teal jungle]

How i am New To This Support Thingy

[night cloak]

@teal jungle Open game > go to basic settings > customer service at the bottom left.

[hollow yoke]

I got banned for a year for no apparent reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow yoke.

[chrome cedar]

Any DNS/VPN suggestions..! WARP doesn’t work 😞

[hallow gulch]

We do not recommend using a VPN. However, you may refer to subpoint 4.3 in #faq for a DNS guide.

[chrome cedar]

Any specific reasons as why VPN is not recommended? Google DNS is also not working. I use iPad Pro..

[surreal geode]

Can ppl be banned for exploiting glitches?

[hallow gulch]

We sadly lack additional information on the matter, use it at your own risk, @chrome cedar.

[surreal geode]

Glitches/ bugs that grant a slight advantage against players

[celest shadow]

You may contact the customer service in-game for further information. Generally, you do not need to use a VPN to log into the game. If you are currently residing in a country or region where the game is not available or accessible, we do not recommend it. Simply put, use it at your own risk.

[celest shadow]

Yes, they can. If you have encountered players exploiting glitches in-game and using it to gain an unfair advantage over other players, please report them in-game.

[chrome cedar]

I understand. Thanks for your valuable advice.

[surreal geode]

@celest shadow https://youtu.be/G88MsCzRSAU

Duplicating flares

Surely that's not fair

[celest shadow]

You may report the player through the in-game report function, @surreal geode.

[dusky berry]

Hello,my freind's YouTube channel with 77k Subscribers got 4 Tencent Copyright Strikes and 20 videos got removed for no reason, So please take some action on that 🤝🤝 . He never uploaded videos against Tencent Policies.
Channel Name - YouTube Dacoit.
@Moderator @Community Team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky berry.

[tender imp]

i played with one person but i dont know he was using hack. now im banned by pubg what can i do now?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender imp.

[tacit nest]

My friend got one shot by a hacker.

[lyric cedar]

Bro he uploaded potato graphics video most of the time. Also if he thinks strikes are fake than ask him to dispute it in yt.

[tacit nest]

It might be because you recorded and uploaded the lobby music.

Tencent might have created their own music or liscensed other people's music therefore causing copyright issues

[paper current]

Hello

My account was banned for one week for no reason, then after the banned I tried to enter my account via Twitter, but with same Twitter user pubg created a new pubg account a new ID, now i have two accounts with the same Twitter user and I can't enter my original pubg account, and if I logged in through Twitter it will login to the new account!!!! Also I tried to login through my email but it doesn't respond and I tried to reset my email password but I didn't receive the reset email, how can I enter my account???? Please help

[celest shadow]

This can only mean that the unauthorized person that accessed your account had unlinked your Twitter account from your PUBG MOBILE account. That explains why it created a new account when you log in using your Twitter account.

If you have an e-mail address linked to your PUBG MOBILE account, you should be able to log in if you have entered the correct credentials. If you believe that you have forgotten your password, please follow the instructions below:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

As a measure, please make sure that you click the Go button in order to receive the verification code in your Gmail.

[outer meteor]

Greetings, take it easy, my key assignments do not work, I say reset, it is broken, how do I do it?

[night cloak]

Hi
I have a problem in matches
My squal members hieghst tier was platinium
But i play with ace and diamonds players

[celest shadow]

Please provide a screenshot of your issue.

[paper current]

But i went through my Twitter account and it showed that my original account is still linked to my Twitter with the same history

[outer meteor]

@celest shadow ok

[paper current]

Also I tried that but didn't receive any emails from pubg

[outer meteor]

@celest shadow

no keys not saving

[storm flume]

You can now access #emulator-chat and #emulator-support, @outer meteor. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @outer meteor.

[outer meteor]

@celest shadow thks

[celest shadow]

Feel free to submit your feedback about the match making system in #old.

[night cloak]

😐

[night cloak]

Ok🤝

Tnx❤

[celest shadow]

The new account that was created upon logging in via Twitter indicates that your social media account in question has been unlinked. This is the only possible reason, otherwise if it had not, you should have been able to log into your PUBG MOBILE account normally.

[celest shadow]

You should be able to receive the verification code. If the system is busy, you can try again later. We recommend that you enter the correct e-mail address and password instead to skip this step.

[paper current]

Is there a way to link my account again 😔😭💔

[celest shadow]

If you are able to access your PUBG MOBILE account via your linked e-mail address, you may contact the customer service in-game directly for further assistance.

[paper current]

Unfortunately I can't login through the email, I don't receive any emails from pubg, and I tried to login through the email this massage will appear: Authentication failed: please log in again

[terse furnace]

Hacker😭 😭 😭

[shut lagoon]

@celest shadow hi my friend get an event which can get unlimited room why i don't have this one? instead i will get protection card!

[terse furnace]

Where report?? Plz say

[vestal nest]

@celest shadow

[terse furnace]

@celest shadow

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @terse furnace. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

i want to ban a player

[celest shadow]

It means that the credentials that you entered is incorrect, either your e-mail address, password or both.

[brittle spear]

Why this happen?

[celest shadow]

It is a rating protection card. The icon displayed is most likely a visual error. Feel free to report it in #old.

[celest shadow]

What is the reason?

[celest shadow]

If you account had been suspended, you will not be able to access it. The customer service has a large number of requests to process and that includes yours as well (considering that you had provided them with the accurate information). Please be patient.

[celest shadow]

Have you recently played matches in the game or switched to another server?

[brittle spear]

I have played A lot but am not changing the server

Should I play Erangel?

[tawny shale]

Can u tell me means is there a way becoz I by mistakenly switched to middle east so it is facing problem so I needed it to be Asia again so can u help me?

[celest shadow]

Yes, please try playing Erangel instead, @brittle spear. The team mode should be Sqaud and the third person perspective.

[celest shadow]

You will need to wait for the 60-day cooldown before you are allowed to switch to another server. Please be careful next time.

[rigid badge]

Fix the mute button

[tawny shale]

Ok sorry next time it won't thanks for the help👍

[celest shadow]

Are you referring to the issue where you are unable to mute your teammates' voice communications?

[rigid badge]

Yes

[celest shadow]

This should be addressed in the next update. Apologies for the inconvenience in the meantime.

[rigid badge]

When is ‘the next update’?

[celest shadow]

No information in this regard unfortunately.

[wet hornet]

My account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet hornet.

[simple rune]

Can I Move the game files to external storage? @celest shadow

[oblique brook]

My account was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique brook.

[near dagger]

my account was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @near dagger.

[night cloak]

please i want to ban a cheater and i have the recoed , where can i put the link??

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[mortal apex]

Please report it through this form, @night cloak.

[night cloak]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

It is better to keep the game files in your internal storage and move other files such as images or videos to the external storage instead.

[last igloo]

My region is Pakistan but I set Sweden by mistake please help me to change my server

[heady bloom]

Mobile gaming is harmful for your hand posture. You must seek medical check for your hands. Bad hand posture weaken the strength of your grip and reduce the mobility of your hand.

[wide void]

Avoid irrelevant messages here you may use #pubg-mobile or #chat for general messages

[wide void]

You will have to wait for the cool down to over

[simple rune]

Ok now I go to pubg my custom settings be default and when I try to change and save no thing happen

[last igloo]

I'm waiting from last 4 months but nothing is happened

[modest karma]

The account was stolen. How to return it? Changed the mail and disabled google play games. In-game support doesn't help me

[celest shadow]

Can you please provide a screen recording of your issue?

[celest shadow]

You will be able to find the cooldown of your change country/region option from the basic settings.

[versed sonnet]

As OGGY said above, you have to wait until the cooldown is over to change your server.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @modest karma. If you do not have access to one of your linked social media accounts, please recover it first by contacting the customer service of your social media account in question.

[modest karma]

@celest shadow 1. I contacted support and they didn't help me. 2. I have access to both social networks, but creates a new account when I log in. My email was changed in the game.

[last igloo]

In basic settings I've already tried to change it but they ask to put mobile number and wait for code yo verify but I don't receive any verification code on my mobile number

I want to change my region not my server please help

[celest shadow]

If it creates a new PUBG MOBILE account upon logging in with your social media account(s), that is a clear indication that the social media account(s) in question have been unlinked from the original (main) game account.

[celest shadow]

You should join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You will be able to join regional communities under subpoint 3.1 in #735483472432594994.

[true belfry]

@turbid zenith Hi, I'm a youtuber Called Tyson Noob Gamer, I have problems regarding copyright claim for using pubg mobile theme music.

I got Copyright Claim for my intro in that i used Pubg Mobile theme music only.. It's not pubg mobile events or special editions theme song or music. It's normal pubg mobile theme music. I'm using this theme music in my intro for many years in many of my videos. For the first time, now only i got copyright claims for using this pubg mobile theme music. The claim from not pubg mobile or Tencent or proxy. It's from someone else called RouteNote.

I rechecked by only posting the intro without any background still got the claim.

I'm really worried because all my video have this intro with pubg mobile theme music.

Is really pubg mobile theme music copyright or someone else misusing it wrongfully.

I need help regarding this.

I also attach some screenshot of the claim with unlisted video link.https://youtu.be/Ez4Cig9xle8

[raw prawn]

How do i switch between tickets in pubgmobile? I cannot do what he is asking

[brittle spear]

I have another account and I played Erangel a lot and third person and same problem

[modest karma]

@celest shadow yes, someone unlinked from original social media after the mail was changed. my email was hacked and I didn't see it. access to the mail is available. I changed my password. What should I do?

[grim trench]

How can I report a YouTube video

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @grim trench.

Please send your concern in #copyright and wait patiently for a response, @true belfry. We may otherwise have to mute you.

[celest shadow]

You may send this to the aforementioned channel when it is reopened, @true belfry.

If you have contacted the customer service on a different device with the same details, you need to revert back to the first support ticket you have opened, @raw prawn.

[celest shadow]

Since it is the weekly report, you will need to check back next week.

[raw prawn]

How can i get back to the first ticket

[coarse linden]

Hi, I’m trying to complete the Otherworldly Encounter achievement, I’ve only one part left but it’s not working, the transformation part is not working and i even tried to repair the game but didn’t work, so please I want you to send an update to fix that

[raw prawn]

The in game customer support doesnt have an option to switch tickets

[willow notch]

My region is not changing

[willow notch]

Help please

[night cloak]

Is bonus challenge a region thing?

[celest shadow]

We recommend that you log into your PUBG MOBILE account via your linked e-mail address and contact the customer service in-game for further assistance. You need to request the support agent to unlink the unauthorized person's social media account. Please refer to the attached screenshot:

[celest shadow]

If you have gyroscope enabled, please try disabling it before transforming into an Insectoid. If you do not stay still during the transformation, it will automatically cancel it.

[willow notch]

Hi,i am not getting the verification code while changing my region can you help

[celest shadow]

You should check if you have contacted the customer service from your basic settings or from the Help option via the login menu, or on a different device, @raw prawn.

[true belfry]

Sorry if I mentioned anything wrong.. Can you tell when #community-team will open. Any specific time like that.

[celest shadow]

Which region do you plan to switch to?

[willow notch]

Pakistan

[celest shadow]

No worries at all. There isn't an exact or estimated time as to when the channel will reopen, but I will mention you in this channel when it does.

[willow notch]

?

[celest shadow]

You should join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You will be able to join regional communities under subpoint 3.1 in #735483472432594994.

[modest karma]

I can't log in by mail. since it was changed. do I need to create a new account with the same email address? I tried to contact support like this

[celest shadow]

It would not be possible for the unauthorized person to change or unlink your e-mail address without contacting the customer service, @modest karma. Please check if you are able to log in via this method, and if you cannot, please refer to the following steps on how you can change the password:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[true belfry]

Ok one last final question,
Is pubg mobile theme music is copyright?
Is it possible! Normally game background music isn't copyright material right.

[celest shadow]

The community team will be able to answer you further in this regard.

[true belfry]

Ok thanks a lot

[olive isle]

Is customer service verify ip address for unlink our email

[celest shadow]

No. You will go through a process similar to that when you want to unlink an unauthorized person's social media account.

You need to use the verification code sent to you to change your linked e-mail address password.

[modest karma]

The verification code does not arrive. I tried it several times. Someone changed my mail on May 13

[raw prawn]

This option didnt show up to me for forgot password, i entered in the wrong password several times

[humble laurel]

I have a pubg account I linked it to google Someone took over my account and linked it to Facebook I want to link it to my personal Facebook account please reply please

[storm flume]

Please contact the customer service for further assistance, @humble laurel.

[humble laurel]

How ?

@storm flume
How ?

[modest karma]

New instruction:
My account has been hacked
A hacker has accessed to my account and has linked unwanted social media to my account
No, they didn't help
Account Related Issues
Account unlink
I want to link/unlink my account
The Social Media account linked to the game isn't mine
No
Yes, I still can log in to the game
Hacker has linked his Email with my account
I can wait 60 days for account recovery

[pallid briar]

You need to request the support agent to unlink the unauthorized person's social media account. Please refer to the attached screenshot:

[humble laurel]

@storm flume
Please reply

@pallid briar
Help me please

[pallid briar]

I've replied to you already.

Please refer to my last message.

[pulsar violet]

how to attach ss?there is no attach option

[humble laurel]

@pallid briar
I can't :(

[modest karma]

Same problem. No attach option

[pallid briar]

You can try uploading the screenshot on a hosting service website, such as Imgur (https://www.imgur.com) and send the image as link to customer service. Hopefully that works.

[pallid briar]

You can also try the same.

[modest karma]

Good idea!

[pallid briar]

You can contact the in game customers service by referring to subpoint 5.4 of #faq.

[lean cape]

Why can't i open my game it says account logged in with an updated version of the game

I already updated it

[queen horizon]

any one speak arabic please?

[pallid briar]

Please try doing a routine repair from the log in page, restarting your device and downloading the latest update. Otherwise please contact in game customer support.

[lean cape]

Alright thanks

[sick shale]

Please join MENA server for community support in Arabic language. The invite link can be found in #735483472432594994 subpoint 3.1

[pallid briar]

Welcome!

[queen horizon]

I cant understand

Can you give me link arabic

[sick shale]

@queen horizon Please join now, message will be removed after few seconds

[queen horizon]

Thank you

[pallid briar]

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities, @edgy spear.

[edgy spear]

I am need russian support

Please

[pallid briar]

You can join the Russian server by following my last message,@edgy spear .

[edgy spear]

Thank you

[pallid briar]

No worries!

[edgy spear]

Dyno doesn't answer. can you help?

[pallid briar]

It's a bot.It doesn't reply to DMs.

[edgy spear]

someone else is logging into my account. I will log into the game via @mail mail. he logs in through an account from social networks. he hacked my social media account. and added another one.

[pallid briar]

We recommend that you log into your PUBG MOBILE account via your linked e-mail address and contact the customer service in-game for further assistance. You need to request the support agent to unlink the unauthorized person's social media account. Please refer to the attached screenshot:

[simple cairn]

Q

[pallid briar]

@simple cairn Do you need any assistance?

[night cloak]

hey anybody here?

[pallid briar]

Please state your issue,@night cloak .

[night cloak]

i have many issues

what to do if im not sure if it was really the first payment receipt

what is mean by reciept of transaction made 3 months ago , (ex)now its june, should i submit march reciept or april reciept

Hi all

• just have a question. How come when I view my character in garage I don’t see any wins , top 10, K/D on top right? Says 0

how will i know my registration date of pubg? i know the methods. im not sure when it really is ,linked achievement has another date , my facebook shows another date, play store activity shows another date.

even if i provide everything , they say something is mismatched , they aren't saying what it is. how will i know which one is wrong and right? do i have to do all combinations of different dates and reciepts to find out my self?

[edgy spear]

@pallid briar id number, nickname, receipt to whom to send? you?

[pallid briar]

No. The customer support.

[night cloak]

was season 1 combat jacket given in season 2. or did they only give you if you played season 1. ( this will help me sort down registration date )

[edgy spear]

@pallid briar Is there a support link?

[hexed plank]

Is it legal to sell pubgm accounts ? Seen alot of pro pubg players do it.

[nova lotus]

could someone of the admins help me to unlink stolen Email from my PUBGM account?
they asked for the oldest payment reciept but I dont have it, and they asked also for the payment reciept for last 3 months which I have

[night cloak]

I need help someone. Can’t see any stats in my garage

[hexed plank]

Try closing up and opening the app again.

[night cloak]

@hexed plank it’s been like this for days

[hexed plank]

Then its proabablu cause of your region

[night cloak]

@hexed plank what do u mean

[hexed plank]

Idk how to expalain but theres this kinda bug that doesnt show you peoples stat like example your in asia region and this dude in na so it wont show to you

[night cloak]

Okay but this is my own account I should be able to see my own stats? @hexed plank

[hexed plank]

Yea im not really sure with yours though

[feral forge]

selling/buying/trading account is against the ToS of PUBG MOBILE.

[night cloak]

So who can help me?

[feral forge]

you must have to provide your oldest payment receipt in order to prove the account ownership is yours, and for account related issues, only the in game customer service can assist you, we cannot help you here on discord in any way.

[nova lotus]

I dont have the oldest reciept, because I bought the account from a guy but I do have the latest reciept for 1800 uc for the season. that was in the last 3 months
in the ios there is no choice to upload screenshots in the game

[feral forge]

is platinum III your current highest tier, @night cloak?

[night cloak]

No silver

I just changed regions yesterday

[feral forge]

Buying account is against the ToS of PUBG MOBILE, therefore we cannot provide assistance to you.

[night cloak]

@feral forge

I’ve played like 15 games since the switch and my garage shows no updates

[paper granite]

Hi, i^m banned, my id 5791953885 please help me, i am not cheating 😭😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper granite.

[feral forge]

you will have to play until you reach a higher tier than Platinum III or above in order for your statistics to show, that only display your highest tier along with your statistics.

[unborn mountain]

Since it's your twitter account, the only way to recover it is by contacting Twitter Support.

[coarse olive]

of hacking

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @coarse olive.

[edgy haven]

My I'd was banned but I am not cheating

[polar marsh]

Please refer to the private message from @polar marsh for further information, @edgy haven.

[slim quail]

Hi, i^m banned, my id 5438962457 please help me, i am not cheating please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slim quail.

[simple rune]

When I enter to the game its update after finish an restart it say there is update and update again

[indigo storm]

I'm still in parachute and no one fired at me but see my health

[silk cape]

Hello. I believe my account was hacked. When I try to log in it says “my account was logged in with a new version of the game and can no longer be used with the old version”

I tried to delete and download again and got the same thing

My Facebook was also hacked today so they may be related. How do I get back in to my account?

[green plaza]

chill get some drinks it'll be fine😉

[indigo storm]

I lose 10 hp it's ok but think if you remain only 10 hp in hotdrops

Or lose more than that in hotdrops

[silk cape]

576891025 My account ID

[simple rune]

You have to wait new update

[silk cape]

when will that be tho? I’m in the middle of ranking

[velvet swallow]

i had this happen to me and thought i was hacked. Turns out a simple restart of my phone worked. not sure if it will be the case with you but worth a shot 👍

[silk cape]

Sadly I tried that already 😦

I know I was hacked because one of my friends messaged in game and asked me to join scrims and when I clicked the link he sent me to register my Facebook and pubg were immediately hacked

[analog fable]

You can report this issue in #old

[dull crown]

HI, PUBG Support Team, it has been banned
My PUBG account by mistake and I need
your help to fix that Wrong (prohibited for 10
years).
I didn't use any kind of Hacking or
trying to cheat in any games so I think you
should Review recent activities in my
account
and make sure there are Nothing to
block my account, all the information was
included,
and I paid and tired my account. I
hope you will unblock the ban,
Hope you will
. Thank

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull crown.

[little cliff]

Have you tried repairing your game?

[little cliff]

Repair your game.

[little cliff]

Feel free to report this in #old

[silk cape]

I did.I repaired my game. Redownloaded my game. Disconnected and reconnected my game to Facebook. I tried everything

[little cliff]

If that's the case, you need to contact in-game support.

[simple rune]

I can't enter to the lobby or log in page to repair the game

[little cliff]

Can you send a screenshot of your game?

[silk cape]

I did that and they told me to redownload the game. This is so frustrating

[simple rune]

Ok wait

[unborn mountain]

You'll need to wait for the next version to be released.

[silk cape]

And who knows when that will be? 😣

[little cliff]

Do you have access to get into your pubg?

[unborn mountain]

No, chances are your account being compromised as well.

[silk cape]

So much for ranking

[silk cape]

I can get to the login screen but that’s it. Then it says my account was logged in with an updated version and I can’t log in with the old version

[silk cape]

Yeah my friends said they changed my profile picture

But I fixed Facebook and have a new password so they can’t get in. But neither can I

[marsh sage]

🔗 3rd link Unlink:
For those who wanted to know the process of unlinking 3rd Link Email / Mobile Number from Game ID, The process details are shared below.

🗒️ In order to unlink the 3rd Link from the ID, you need to give some information to your PUBGM Customer Service Assistant. If you can provide the following information, the customer care representative will unlink the email / mobile number of the 3rd Link from your ID. And this is the only process to unlink Email / Mobile Number.

🔗 ** Unlink Process & Requirements:**

1. Game ID number and name
2. Currently BP balance and its screenshots. Screenshot of the latest purchase order.
3. Social account information with which you log in to the game. (The nickname of the account should be given. If necessary, other relevant information of the social account should be given.
4. The date when the game was first installed.
5. The email address linked to the game must be reported.
6. You have to give a screenshot of the first UC purchase receipt. And it is only available to those who have purchased UC from in-game Google Playstore / Apple AppStore credit. They will be in the email. And if you can't give this info, it won't be unlinked. There is no benefit even if you give a screenshot of the bank statement.

[unborn mountain]

Contact them with " Account Related Issues " and choose, hacker changed version of game.

[simple rune]

@little cliff Check your DM

[silk cape]

I don’t see that option. Only “how to recover my hacked account” which was no help

It just said to recover my Facebook account but I already did that

[lyric cedar]

Maybe they have linked there social media to yr pubg acc

[lyric cedar]

Thats called phishing, dont fill ur login info on any link

[silk cape]

Yeah I didn’t think it was a scam because we’ve been friends a long time

I was wrong

No it’s still connected to my social media but the version was changed

[lyric cedar]

If u only know him in pubg and not personally than dont trust. Also use two factor authentication on all ur social media.

[silk cape]

I do

[lyric cedar]

So he asked u otp also?

[lyric cedar]

Many normal users also faced the issue sk look for solution on youtube

[vale condor]

hello PUBG MOBILE TEAM
1 guy FROM usa , spended my all uc from my account
and now im unable to buy rp
plz i want my uc back
and he changed my server also
removed all freinds from friend list also
plz take some action against him

5170808371
DEVICE - REDMI NOTE 9 PRO
WIFI

[celest shadow]

If an unauthorized person had accessed your PUBG MOBILE account and spent your in-game currencies, it cannot be recovered or returned to you. If the person have made unauthorized changes to your account such as changing your profile details (username, flag), removing your friends or et cetera, this cannot be reverted either, @vale condor.

[vale condor]

i wanted to buy rp but @celest shadow now
nothing can't be done

[celest shadow]

Unfortunately, nothing can be done.

[vale condor]

😭ok😫

[alpine mantle]

My account got hacked soo many day and now i need help😥 and i spended money on that please help pubg

[slender roost]

@unborn mountain

Or piston

@celest shadow

[celest shadow]

Hello, @slender roost. How can we help?

[storm flume]

Please contact the customer service for further assistance, @alpine mantle.

[slender roost]

@celest shadow so about account recovery let’s say someone has two accounts and one got hacked so that person went back to log in screen to contact cs to recover his/her account. He sent them everything is that required and he log in to another account and but on log in screen it doesn’t show up at all in log in screen

Cs recovered that account and how they gonna contact that person?

[celest shadow]

Your conversation with the customer service should be accessible via Help option from the login menu, since you contacted them through this method.

[slender roost]

@celest shadow the previous conversation didn’t show up

[celest shadow]

What was the conclusion of the previous conversation, @slender roost?

[slender roost]

This was the end of that conversation and on bottom it showing new conversations @celest shadow

[celest shadow]

The conversation has been closed since the customer service had received the information required (from you) to process your request. All you have to do now is wait.

[slender roost]

@celest shadow thank you for the answer

[wicked breach]

@celest shadow pubg Godzilla Vs Kong mode removed prementaly

[celest shadow]

The Titan Strikes event mode ended on June 8, @wicked breach.

[wicked breach]

@celest shadow it has ended thanks for information

[south wharf]

Hello 👋

My friends playing pubg mobile on PC they qre using 120Fbs how is that possible if game supports only 90 fps there is no file changing its safe now they are playing more than one month

[unborn mountain]

Hello, where did (s)he download PUBGM on PC from?

[south wharf]

Its beta version

He is using this version more than a year and getting updates normally

[fiery jungle]

Hey, i am facing an issue in PUBGM i cannot change my region ingame im not getting verification code on my number help me out please! @lime juniper@celest shadow

[south wharf]

I change my phone from blackshark 3 it supports 90fbs to blackshark 4 but still waiting for 90fbs update

Is that fear

[unborn mountain]

Where are you located?

[south wharf]

Im playing on 60fbs waiting for update and he is enjoying 120fbs

[fiery jungle]

PAKISTAN!

[unborn mountain]

PUBGM isnt optimised for your device yet, feel free to submit a report on #old.

[south wharf]

No proper reply from ant group no one supporting

Just replying he will get ban but nothing is happening because no file changes its bug i think for PC only

[unborn mountain]

Which region are you planning to switch to?

[atomic river]

I'm facing the issue that my account was banned without any reasons and I want to clarify that I did't use any cheating simulator. Who can help me at this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic river.

[fiery jungle]

PAKISTAN!

[unborn mountain]

You should join the PUBG MOBILE Pakistan Discord for further assistance in this regard. You will be able to join regional communities under subpoint 3.1 in #735483472432594994.

[shell tree]

Hi, my little brother changed my server without my permission and now I’m stuck on the Europe server. My main server is North America. I obviously am stuck with a 60 day timer. However, as I’ve never played in this server, my ranks are all bronze while I’m usual platinum. Is there anyone I can talk to or email ?

[swift geode]

how to turn off that horn ? because it popped up from nowhere

[long hornet]

Can you please help anyone to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long hornet.

[hexed dew]

hello, I have a problem with the audio of my teamates and my microphone, it happens that when I enter the game and invite one, he dont hear me in the lobby and I dont hear them, I already restarted the game, I repaired it, I uninstalled it and I returned it to install, I don't know what to do.

[ivory wing]

Hi Pubg Mobile, my account has been banned and I have not done any wrongdoing. Please check my account, I'm sure I haven't added files or tampered with the system or in any cheating way. Please verify my account. This account number is (5508044844) and this is my page on my Facebook and guide
(https://www.facebook.com/ZiadMorsyGamer/) I download content about the most amazing PUBG mobile game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ivory wing.

[night cloak]

Why do u pubg people discriminate global players , the korean version has so many good items, i never ever got a legendary or mythic item from crates. Do u think i am a beggar?

[shell tree]

Hi PUBG MOBILE , how can I change my server back if I mistakenly changed it

[heavy vortex]

You have to wait for the cool down to get over to change the server again. @shell tree

[shell tree]

@heavy vortex but I’m bronze bc it’s a new server. And the game is so boring now bc I’m only playing against bronze level people. I’m platinum on my main server 🙃

[celest shadow]

You will need to tap on it and read all the announcements/news, @swift geode.

[heavy vortex]

There's no other way. @shell tree

[shell tree]

Is there not an email for customer service? I tried looking on the game under the customer service thing but it’s not a real human and I got absolutely no answer or email @heavy vortex

[celest shadow]

Please report this issue in #old, preferably with a screen recording.

[celest shadow]

As a temporary solution, I recommend that you invite them first, leave the party and have them invite you and see if that helps. Inviting a third or fourth player should help as well.

[hexed dew]

Ok i Will record, but i tryed this and nothing happens

[lyric cedar]

U cant changer server now so maybe u can complete ur achievement like pistol or melee mastery if lobby is easy for u

[heady folio]

does private dns affect ping?

[frank heart]

Hacker is trying to unlink my account and has banned my account so that I can't login to the
account

[celest shadow]

DNS will have no affect on your ping.

[storm flume]

Please contact the customer service for further assistance, @frank heart.

[gloomy osprey]

Is it true that you can now link 3 social media to the game?

[celest shadow]

You can only link up to two social media accounts and one e-mail address or phone number, @gloomy osprey.

[gloomy osprey]

Then how did this happen?

The dude who hacked me linked his Facebook and Twitter

[rotund crypt]

Pubg keeps stoping after sometime. I've reinstall it but it didn't work. Help me plz .. its very frustrating.

[gloomy osprey]

He linked Facebook today, idk how

@celest shadow bro?

[rotund crypt]

Pubg keeps stoping after sometime. I've reinstall it but it didn't work. Help me plz .. its very frustrating.

PlZ respond.

[unborn mountain]

Have you tried clearing your game cache or restarting your device, @rotund crypt?

[rotund crypt]

Yes

Even i tried clearing data. But didn't work

[icy osprey]

1 How to start bonus challange? 2when does it starts?
3where i can find it?
Because i have 3 cards for it

[celest shadow]

It can be a visual error, @gloomy osprey. Please contact the customer service in-game for further assistance in this regard.

[celest shadow]

The Bonus Challenge event is currently available only for select countries/regions.

[icy osprey]

Which ones

[celest shadow]

We do not have a list of the countries at the moment.

[icy osprey]

Maybe you do know?

Any

[lyric cedar]

Check youtube

[icy osprey]

Everything from YouTube is illegal VPN's...

[lyric cedar]

Yeah than just wait legally for bonus challenge to be available for ur region. As simple as that.

[icy osprey]

Hm ok

[unborn mountain]

Have you ensured that you have enough ram to run the game, and your storage?

[unborn mountain]

VPNs are not recommended.

[gilded timber]

Hello can i get support here?

my pubgm account is hacked

[rotund crypt]

8gb ram and 128gb storage

[lyric cedar]

Never recommend one, he was asking countries in which bonus challenge is available so i told him list is available on yt. Never told him to change country or use vpn.

[storm flume]

Please contact the customer service for further assistance, @gilded timber.

[unborn mountain]

Is your storage near to full?
Have you quitted other apps/games fully?

[pulsar spear]

Hello can I get support here
My friend dacoit channel got takedown because of copyright strikes that tencent gave

[unborn mountain]

Please send your concerns on #community-team ONCE, when it reopens or send an email to the claimant, @pulsar spear.

[rotund crypt]

I have a lot of storage. i dont play any game other than pubg

[cursive oxide]

how do I get this voice pack?

[wide void]

I think it is region specific voice pack,

[cursive oxide]

then if i change region i'll have the pack?

[wide void]

Did you try restarting the phone?

[wide void]

I don't have information regarding this, sorry

[cursive oxide]

hmm

[unborn mountain]

Pretty sure you’ll still need to purchase it for a price where I’m unsure.

[cursive oxide]

i dont really care about price tbh, do you know how?

[simple rune]

My Internet is good but In the lobby I can't do any thing " Loding "

But in a game my ping is 50 - 90

[wide void]

You may Try repairing the game and restart the device afterwards routine repair should do

If this doesn't fix try changing dns settings #faq 4.3 and feel free to report this issue in #old

[high frost]

I have an issue with my account

Can anyone help me with it?

[glacial dock]

7730054743
Sir please check my id further. Pan report due to render glitch and FPS is to fluctuated please check my account I'm playing since 2 years so please check my id and please give me back my pubg account I'm invisted money on my account so please give a check on it

[stark scroll]

I have issue unlink face book my account fast

[glacial dock]

7730054743
Sir please check my id further. Pan report due to render glitch and FPS is to fluctuated please check my account I'm playing since 2 years so please check my id and please give me back my pubg account I'm invisted money on my account so please give a check on it
#pubgm-support

[high frost]

My account is hacked by a hacker.my twitter account is suspended so there is no way that i can change my password and hacker linked his google play account now and i need to unlink it as soon as poosible otherwise he will unlink my twitter account

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @glacial dock.

Please contact the customer service for further assistance, @high frost.

Please contact the customer service for further assistance, @stark scroll.

[high frost]

I am starting the conversation but it ends up conversation without telling answer

[feral forge]

you may refer to the steps in this screenshot as reference, @high frost.

[stark scroll]

Id number

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @stark scroll.

[river fox]

Any possible ways to reduce the high ping when playing scrim/tournament if the owner is from India although we're still in Asia but still ping drops

[night cloak]

Hi Team, I by mistake clicked on a item & it got purchased. It don't give me a prompt too. Can you please look into it and give me a refund of my UC? I need it to buy something that I like.

[unborn mountain]

No, intentionally or accidentally, no refunds.

[calm lintel]

This is a hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @calm lintel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

😒🙁

Can you exchange it for M4 skin?

[unborn mountain]

No is no, answer's still going to be no.

[last idol]

Hello, my freind's YouTube
channel with 77k Subscribers got 4 Tencent Copyright Strikes and 20 videos got removed for no reason, So please remove those strikes as soon as Channel Name YouTubeDACOIT

He never
uploaded videos against
Tencent Policies.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last idol.

[slim cloak]

Someone has been stolen my ID already please help me 🥺😭

Can anyone help me?

@everyone

[storm flume]

Please contact the customer service for further assistance, @slim cloak.

[slim cloak]

@storm flume how can I contact customer service

?

@everyone

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @slim cloak.

[obtuse valley]

Can you still ask customer service to change servers? My clanmate was hacked but did retrieved his account. But his server was changed by the hacker

[feral forge]

unfortunately, your clanmate will have to wait for the cooldown to end in order to change their server again, there is no other way.

[obtuse valley]

Oof, okay thanks for the info

[tacit hinge]

Hi Nadia please answer me

[feral forge]

what is your issue, @tacit hinge?

[tacit hinge]

Can you please just understand me before you answer?

[mortal apex]

Please contact the customer support in game. You may refer to subpoint 5.4 in #faq, @lethal karma.

[tacit hinge]

Someone hacked my game and after one month I successfully remove him by your game support, but unfortunately he banned my game cause he used a cheats app once he open it the game ban and you can check my result. I’m playing this game since April 2018 and spend a lot of uc on it please help me and I can approve everything that the game belong to me and it’s was hacked

[mortal apex]

@lethal karma Please read my message above.

[feral forge]

unfortunately, if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[lethal karma]

#questions Aslamwalikum

#questions i want some help #azhr

[mortal apex]

Please contact the customer support in game. You may refer to subpoint 5.4 in #faq, @lethal karma.

[tacit hinge]

But if you say like that your policy is so weak and unfair cause how he can get my account he is a hacker and you don’t do any think even if he log in to game, is that your policy to ban everyone even the clean one if he all evidenced about his issue. And you’re replying after so many time or after the account ban is that legal to spend money and get no reply or care about your game ?

[lethal karma]

@mortal apex my account has been hacked by aa hacker I'm old user of pubg mobile From season 7 my account prize 1.10 lac of Pakistan rupes plz help me

[storm flume]

Please contact the customer service for further assistance, @lethal karma.

[lethal karma]

@storm flume okay🥺

But how????

[mortal apex]

You may refer to subpoint 5.4 in #faq.

[lethal karma]

@storm flume i want to talk with a human being not with Machine with auto reply 🥺🥺🥺🥺

#questions I have third link of my account but hacker hacked my FB And my account login in newest or older version of PUBG mobile using File editor software so i can't log in to my account Please Hlp me I'm also a good purchaser of PUBG mobile

@lime juniper are you online????

[lethal karma]

I know but it's auto reply 😖

@cobalt loom bro can i call u?

[cobalt loom]

umm why calling me bro?

[lethal karma]

I have reason

Because you can speed Hindi

[cobalt loom]

@celest shadow mam

[lethal karma]

I have very serious problem

@cobalt loom can u hlp me 🥺

[cobalt loom]

sure if i can just tell everything here 🙂

[lethal karma]

@cobalt loom my PUBG account has been hacked

@cobalt loom i can call u?????

[lethal karma]

I have third link of my account but hacker hacked my FB And my account login in newest or older version of PUBG mobile using File editor software so i can't log in to my account Please Hlp me I'm also a good purchaser of PUBG mobile

[cobalt loom]

I am not a staff member buddy . Some mod will help you for sure

[lethal karma]

@cobalt loom but if u can say to mod then he hlp me 🥺

I want to share my screen with you

[feral forge]

only the in game customer service can assist you with account related issues, we cannot help you here on discord in this regard, @lethal karma.

[lethal karma]

@feral forge but my account haa been hacked and log in into a newest or older version so i can't log in to my account

Yes

[feral forge]

you may contact the in game customer service via the login page, refer to 5.4 in #faq.

[lethal karma]

But it's auto reply system of PUBG mobile 😣

[feral forge]

you will have to answer the bot's question correctly in order for it to redirect you to a real support agent.

[cerulean plinth]

Dear Sir / Madam My name is Zakaria and my PUBG Mobile account id is 573104814 I request to manually reconsider the action has been taken on my PUBG M. Account (10 years band) the automated respond is not helping at my case l'm claiming that I got band for no reason I did not violate the rules of the game I have been playing this game since the beginning of the game release and I have never violate any single rule I request to remove the ban from my .account please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean plinth.

[brave inlet]

So i saw a tiktok where it demonstrates one of those external trigger for mobile fps that simulates the effect of L and R buttons on PlayStation controller, but one different thing i notice from this particular demonstration is that the external triggers has machine inside it that clicks super fast, and it makes weapons like SKS and M16 fires on full auto. My question is, does it counts as cheat? And is it report-able and bannable?

[sick shale]

Indeed. That isn't allowed

[drifting summit]

hey guys ,is there any way i can get my unlink my gmail.... i have my twitter connect to my pubg account...unfortunately my gmail is hacked

[storm flume]

Please contact the customer service for further assistance, @drifting summit.

[topaz wolf]

Can anyone tell me when does PUBG Mobile starting to ban config files user now its getting worse then ever. PMNC now become PMHC.

[lyric cedar]

Its not allowed but its hard to identify by anticheat bcz they stimulate capacitive touch and didnt use any third party app or bluetooth.

[drifting summit]

also low end users use some time of config to make their game smoother ...more than 50% of them for sure

[night cloak]

What is this arrow

Does anyone know?

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[night cloak]

Got it thank you so much

How to report Cheater video

And why wasn't my previous video banned?

[stiff bay]

Hello, now im ban , why ? Im not use any cheat , any one can help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff bay.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[clever saddle]

My id got banned can anyone help me with this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clever saddle.

[night cloak]

@celest shadow where can i report a person with video ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

5333693307 cheater ban him pls

[compact iris]

Dear PUBG, I changed my server mistakely....pls change my server to asia.....I can't play on high ping.......

My charecter Id: 573175575

<@&481161015728406538> help pls

[celest shadow]

You will need to wait 60 days before you can switch to another server again. Please be careful next time.

[compact iris]

No other alternative way?🥺
I can't play on high ping @Piston#0007

[celest shadow]

Please remember that the moderator role mention is reserved for server related emergencies and should not be used for such inquiries. We will respond to you as soon as possible.

[celest shadow]

You can ask your friends to invite you instead so that you can play on your preferred server, Asia.

[compact iris]

Oh sorry😢

[compact iris]

Ok thanks❤️

[night cloak]

Where do i redeem redeem codes

[glossy geyser]

Hello i just hear from my friends if someone who providing cheats. That person Tencent providing a legan action against him. its real ?

[unborn mountain]

https://www.pubgmobile.com/redeem/
here's the link to redeem codes

[unborn mountain]

Yes.

[glossy geyser]

Any article regarding this ?

[unborn mountain]

#news message
Yes.

[stone dock]

@lime juniper Hi 👋 can u help my account is banned since 2019 and still didn’t know reason 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone dock.

[night cloak]

What are some redeem codes

[unborn mountain]

You can ask on #pubg-mobile, some codes are usually drops on random event.

[narrow mist]

I am unable to login to my account IGT๛VaRaD character id :- 5111824818

It is showing that Your account has been disabled for violation of PUBG Mobile guidelines

But I have not done anything wrong on my account and followed all the Every guidelines and terms carefully..

Thank you !

[late cosmos]

5709253116
I did not violate the user rules, even if I violate the terms and conditions, and I want you to check my account again because I did not play with a means of cheating, and please check my account again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow mist.

Please refer to the private message from @polar marsh for further information, @late cosmos.

[barren prism]

how can i get in emulator support

[pallid briar]

Type .emulator on #481204134859505684 to get the emulator role and access to emulator support.

[barren prism]

ok thanks

[pallid briar]

You should be able to access #emulator-support now!

[night cloak]

hello i want to change my e-mail address

[undone wasp]

hello i need to talk with someone who is partner in ban or something like if any one here know plz send me massage my account from season1 and i get banned today 10 years???!!!! with out using any cheat or something like that i never nerver nerver ues something like so plz i need to talk to someone my id 5124132958

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone wasp.

[unborn mountain]

What for?

[night cloak]

I want to add my new e-mail address

[restive cosmos]

Can somebody help me here, its been more then two months since my account was hacked and they told me that its going to take uo to 60 days to remove the linked account of the hacker in game but still they didnt do nothing

[unborn mountain]

Unfortunately you cannot do that atm

[night cloak]

Reason

[radiant crypt]

i use iphone x to play pubg, and i realize that when i click on the fire button with full auto guns, idk why it stops middle of the spray , is it a bug or sth

[restive cosmos]

Any mod or anyone who can help me solve this matter

[tiny sun]

Can I use my account on mobile as well as on emulator?

[unborn mountain]

yes

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[tiny sun]

Any issue will encounter??

[radiant crypt]

i use iphone x to play pubg, and i realize that when i click on the fire button with full auto guns, idk why it stops middle of the spray , is it a bug or sth

[sick shale]

No, but don't switch during a match. It is recommended to logout before switching

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @radiant crypt. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tiny sun]

Oh ok

Thanks :)

[radiant crypt]

@sick shale please help

[sick shale]

Try doing a routine repair

[radiant crypt]

what is routine repair

@sick shale

soz for pong

[sick shale]

Click on the "repair" button at top-right of login screen and select "routine repair" option

[night cloak]

/\ what is this

[next niche]

Hello everyone, help me how can I change the server back if I accidentally changed it by accident, how can I change it without waiting 60 days?

[night cloak]

sadly you cant you will have to wait 60days

[next niche]

how to contact support? what to contact like that? impossible in the game

[tranquil fulcrum]

Hi PUBG Support Team, I was playing and wanted to until my PUBG account got banned by mistake and I need your help to fix this bug (banned for 10 years). It seems that you have to look at field activities on the ground, but there seems to be a reality in reality, but this fact seems to be there as soon as possible ID 5677486821. Thanks PUBG Team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil fulcrum.

[next niche]

There are just answer options, and articles, it is unrealistic to contact ((

Sorry, im russian))

[lunar umbra]

Please, I need help, which was canceled because of someone who sent the id of my affiliation, except for a group that made a report on the accounts, and now it is 3 months away Please help❤️

[tulip knoll]

‏Hello, this is a player named (Ki1KRAKENt). TOP 7 Alliance Play Play Alliance This is forbidden in PUBG Please Band

[night cloak]

Hi, so basicaly i purchased yesterday an amount of 5$ from midasbuy via razergold and the UC has disappeared from the account somehow yesterday after the payement has successfully been completed, and now in the evening the account got banned for 30days. I really don’t know what is the reason behind this and i have all the proofs that the payment has been done.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

You need to wait 60 days before you can switch to another server, @next niche. The customer service is not able to help you with this matter. Please be careful next time.

Please provide a screenshot of your issue, @lunar umbra.

[celest shadow]

Please report the player in the game.

[tulip knoll]

Ok

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

your message deleted

[lunar umbra]

@celest shadow please help me

Please, I need help, which was canceled because of someone who sent the id of my affiliation, except for a group that made a report on the accounts, and now it is 3 months away Please helpheart

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar umbra.

[quartz copper]

Hello pubg staff i need help I wrote with bless and it doesn't write me off

[unborn mountain]

From what I've saw on your chat logs, through search bar, your account seems to be suspended.

Refer to subpoint 2.12 on #faq, @quartz copper.

[abstract crypt]

I wrote help yesterday no body reply

What is this official support or just random

[exotic jewel]

Hello PubgM support. My pubg id has been scammed by someone. I need help recovering it before the scammer does something to my account. I have invested more than 2000USD in that account. Please help.

@celest shadow @hallow gulch @thin halo

[storm flume]

Please contact the customer service for further assistance, @exotic jewel.

[night cloak]

I’ve been redeeming RP UC. . And it doesn’t seem to add to my current amount .. why is this?

[celest shadow]

Please state your inquiry, @abstract crypt.

[exotic jewel]

I already tried but nothing works

[celest shadow]

Please provide us with a screen recording of the issue.

[night cloak]

When I redeem UC inside RP .. my balance doesn’t change

[celest shadow]

For account related issues, please contact the customer service in-game, @exotic jewel. You may refer to subpoint 5.4 in #faq for further instructions.

[exotic jewel]

Yeah I already tried but the scammer has added 2 of his logins to my account

[celest shadow]

Please make sure that you have selected UC and not AG when collecting the rewards. If the issue persists, please provide us with a screen recording for further investigation.

[night cloak]

I have selected UC .. I make sure of it because I want to buy RP again .. upon next redemption I shall record

[celest shadow]

That will be helpful, thank you.

[night cloak]

I reported this hacker . And i got mail saying that hacker has been banned.. but he is still playing pubg

[steel valley]

my acc got ban, i just update the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel valley.

[night cloak]

Can some explain me . How he is still playing after ban.. and why did he got 129+ points in his recent match in conqueror tire

[celest shadow]

The user has already been suspended, his rank will update tomorrow. Check the rank points.

[night cloak]

I got ban mail 6 hours ago. But user is live in lobby. I just talked to him.

is it 7 days ban or 10 year ban

[celest shadow]

Please report the player in the game again so that the security team can check again, @night cloak.

[night cloak]

And what about 129+ points in single match in conqueror tire .. how is this possible sir

[celest shadow]

The player is in Bronze tier.

[storm flume]

Please avoid going off-topic, @smoky spindle. You may have unrelated conversations in #chat.

[north sage]

please i want a friend

on my account pubg

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @north sage.

[north sage]

thanks you dino

[quartz copper]

you didn't help me much 😦 (((

[livid grotto]

‏Hello Dear Sir / Madam My name is Fars and my PUBG Mobile account ID is(5336591314. I request to manually reconsider the action has been taken on my PUBG M. Account (3 Days band) the automated respond is not helping at my case I'm claiming that I got band for no reason I did not violate the rules of the game I have been playing this game since the beginning of the game release and I have never violate any single rule I request to remove the ban from my account please.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid grotto.

[haughty rock]

i got this when my pc restart byitself

how is that possible

i have everything latest

its only your fault

[night cloak]

what is this

how can i open it

[haughty rock]

look at this

[celest shadow]

Please reinstall your game from the Google Play Store, @haughty rock.

[nimble swan]

Hello dear sir/madam, my name is Mohamed and my PUBG Mobile account ID is (5320340028). I am requesting to manually reconsider the action taken on my PUBG M account. I got a squad for no reason I did not violate the rules of the game I have been playing this game since the beginning The game was released and I have never violated any single rule that I ask to remove the ban from my account. Please..... note (my personal Twitter account that is linked to my account in the game has been stolen and I have evidence that caused me to be banned by the copier program)

[haughty rock]

i have restart emualtor again and now version is upgraded

please contact gameloop for their worst services

[high hinge]

I was banned by the system for 10 years in the warehouse mode, the enemy told me to shoot at his heels and the damage was not registered. After 1 minute, in this created kbn mode, I get a ban for 10 years for violating the user agreement, although I have never used anything. I always played fair. Please reconsider your decision and remove the lock. Nickname: 1703INVIS1BLE ID (536473502) Device: POCOPHONE F1, WiFi, Russia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high hinge.

[vagrant onyx]

Hey , what the issue ?

[quartz copper]

account problem

[vagrant onyx]

Cant log in or what ?

[spare quail]

When will pubg get optimized for the new released M1 Ipad pro 2021?

[quartz copper]

can you write in pm?

[mortal apex]

No such information.

[vagrant onyx]

Ok

[quiet moon]

I need help with my account

[feral forge]

could you please elaborate?

[quiet moon]

I should say it here or in DMs

[feral forge]

you may state your issue here.

[quiet moon]

I need help unlinking Social media

I have access to email and Twitter but my friend linked his Facebook and now he keeps kicking me out

[feral forge]

you should contact the in game customer service for further assistance, as only they can assist you with account related issues, we cannot help you here on discord in this regard.
you may follow the steps in this screenshot as reference:

[quiet moon]

Oh okay

Thank you so much

[storm flume]

Please do not use languages other than English, @cyan dew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan dew]

.

[storm flume]

Please do not use languages other than English, @cyan dew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan dew]

Servers

[mortal apex]

How can we help you?

[lyric warren]

Hi
What is your problem with your security and inspection team ??

Everyone uses aimbot and files for no recoil

I will send screenshot for one YouTuber gave files for everyone to hack pubg and files for no recoil

You should close his channel to prevent him to send files for all

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lyric warren.

[trail grail]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 3 months ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .
iD: 5115230434

My Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail grail.

[regal palm]

Is there a way to delete an account associated with my Apple ID? I created one on accident a while back as I tried to sign in but it wasn’t linked so it created a new one.

[storm flume]

Please contact the customer service for further assistance, @regal palm.

[rugged cliff]

These two people detonated me and number 3 with a bomb, but we were not dead, we were still alive, although we reported that nothing happened. I would like to take the necessary action. (They speak Turkish in the videos)

I couldn't post the second video because it's too big 😔

[sick shale]

@rugged cliff I didn't understand. What is the problem?

[rugged cliff]

These two people blew us up with a bomb, but I didn't die, I fainted and they didn't remove it, I complained but nothing happened.

I can't post the second video because it's too big

They made fun of me in the lobby in this video I took, I was able to get it because the other one is a very large file

[sick shale]

@rugged cliff We can't handle such issues here. Please use the report feature in-game

[rugged cliff]

I reported in game but nothing happened

[sick shale]

They will be punished upon further investigation or a manual review. As I said before, we are unable to assist with such issues as we are not affiliated with the security team. The only thing you can do now is to use the report feature in-game

[storm flume]

Please contact the customer service for further assistance, @fringe glade.

[tacit hinge]

You’re wrong they didn’t any thing. If they wanna to do it they will do it after ban the account 😡

[agile ivy]

Is anyone facing audio voice chat problems in game?

[night cloak]

Hi i need help with something

hey anybody here?

There are some teams in PMNC Germany that are giving fred kills to There own team and i have Screenshots of the teams that are on top of the ranking

Where can i send the screenshots

?

Look at the screenshots

[feral forge]

My account is hacked I got it back to day and the sever is ganged I want to make it Midwest. ID-5493707574 - name-GR͜͡٭INSHOT- thanks
unfortunately, you must have to wait for the cooldown to end in order to change your server again, there is no other way, @night coyote.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Any administration here?

[wide void]

What help do you require

I might be able to help you

[night cloak]

look what i wrote

Is it really necessary to provide first payment reciept in account recovery process in ingame support? or i can just say i don't have

[night coyote]

But my rank and every thing is brons for them I want my rand back

[night cloak]

@wide void

look what i wrote up there

[wide void]

@onyx cairn esports moderator will respond to you please wait

He will help you as he come online just wait patiently @night cloak

[night cloak]

ok thx

[night coyote]

@wide void help

[onyx cairn]

Kindly send each evidence into my direct messages, @night cloak.

[wide void]

What help do you need?

[solar swallow]

help

[wide void]

We are unable to help until you state your issue

[night coyote]

My account is hacked I got it back to day and the sever is ganged I want to make it Midwest. ID-5493707574 - name-GR͜͡٭INSHOT- thanks
@wide void #Help

[solar swallow]

i played bonus challenge and i was killed by 2 hackers that are teamming up and i recorded that

[wide void]

Nadia has already answered you I suppose and it is only solution she gave

[solar swallow]

how can i get my tickets back

[feral forge]

it is necessary to provide all the requested information in order to verify the ownership and proceed with your request, @night cloak.

[solar swallow]

i waited a whole weak to get them just to be killed by some hackers that are teamming up

[night cloak]

@onyx cairn will you help me? if you are online?

[wide void]

He will respond to you, send the evidence in his direct messages

[night cloak]

ok

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @solar swallow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[solar swallow]

can i get som help?

[wide void]

I don't think you will get your tickets back you might want to report them via the above method mentioned

[night coyote]

I have a lost account and I want to get it back Name-ŪēīēĒįū-ID-5839733906

[wide void]

You may contact ingame support for assistance

[night coyote]

How

[wide void]

You may refer to subpoint 5.4 #faq

[night coyote]

Or you can ban it for 10 years

[wide void]

You cannot get suspension for your wish you may contact ingame support for assistance regarding the issue

[agile ivy]

Need some help

[night coyote]

What how I can call the in game support @wide void

[agile ivy]

I'm facing voice chat problems in game like cant hear my teammates properly

@wide void

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night coyote.

[wide void]

Try repairing the game and restart the device afterwards routine repair should do

Feel free to report the issue In #old @agile ivy

[night coyote]

Can you help me with an notification @storm flume

@wide void

[wide void]

What type of notification?

[smoky spindle]

One is first payment bill and its clear, Is other one is any bill just 3 month older or last purchase bill which is at least 3month old ?

[night coyote]

The support

[wide void]

Please elaborate your issue I am unable to understand

[night coyote]

@wide void

[smoky spindle]

Its asking two bills, one is first purchase bill its clear. I am not getting about other one

[celest shadow]

A transaction that was made 3 months ago from the date of you contacting the customer service in-game.

[smoky spindle]

But my last purchase was 11 months ago

[wide void]

Contact ingame support for assistance refer to#faq 5.4 follow this image for reference
You may respond according to your case

[celest shadow]

Feel free to provide them a screenshot of this payment receipt instead. I cannot guarantee you if this would work since it does not fit the requirement.

[smoky spindle]

I gave them every info from my friends ac and they said info is incomplete and mismatch. If there is smth i am confused is date of reg which can be either downloaded date or just next date. I had stated about it through sc too but they don’t look at all

[celest shadow]

You need to provide the registration date of your PUBG MOBILE account.

[smoky spindle]

And they take 1/2 days to reply and closes conversation after second time they asked

[night coyote]

They didn’t help

[smoky spindle]

Supposed I had downloaded game in Day1 in iTunes then I also have backup pic of screenshot of game on day2 of being level 5 in game.

I stated this and even send him both screenshot. That guy simply said information provided is either incomplete or mismatch and closed conversation

[celest shadow]

This cannot be accepted by the customer service. You need to provide them with the exact date (DD/MM/YY) of the registration of your PUBG MOBILE account.

[smoky spindle]

Hmmn ok… i have raised another ticket from friends ac again. I am afraid if mismatch was the payment bill as last transaction i had made was of only ₹9. I have all bills though. They only need last transactions expiring 3 months or any bill which have expired 3 months?

[wary plume]

My account has been banned by mistake

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary plume.

[celest shadow]

You need to provide the support agent with a screenshot of the oldest payment receipt, which is your first ever in-app purchase and a screenshot of the payment receipt for the transaction made 3 months ago, which is an in-app purchase that dates back 3 months from now.

[wide void]

Please refer to #faq 5.5

[smoky spindle]

I had made my last transactions 11 months ago. I had no transactions exactly 3 months old

[wide void]

Shouldn't you be hiding number and email as well? Before posting here

[smoky spindle]

Okay, wasn’t this all he had asked. And i had explained him everything clearly.