questions

[trail onyx]

#questions Dear Developers,
My ID was ban because I added a hacker in my frnd list unknowingly without checking statistics and I got banned pls help me out even I used 2.12 faq and reported to u but no reply came help needed.
Thank you

They don't help me

Where is it

[night cloak]

what does illegal item trade mean…

[trail onyx]

Is it in game or something

[unborn mountain]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.

Yes in-game, @trail onyx.

[trail onyx]

Did it no reply 😔

[night cloak]

@unborn mountain what does illegal trade item mean?

[trail onyx]

@unborn mountain

[trail onyx]

It's you man

[feral forge]

The profile picture of the ID that you have reported has been reset and a punishment has been applied, @fossil badger.

[unborn mountain]

Your only option is to wait until the specified date.

[night cloak]

can i get an answer pls?

[unborn mountain]

I am not sure, what I know is illegal purchases.

[trail onyx]

Thx kei so good to you means a lot for the help

[night cloak]

well my friend harrased a pubg partner and he got banned so in the rules theres no ban for harrasing people

[fossil badger]

Thank you, you are wonderful people. I will not forget your favor, but if he does it again, shall I send you my ID to take legal action?

[unborn mountain]

Why'd your friend harass?

Well if it's not stated in the rules, but common-sense.

[night cloak]

he was saying the person was an idiot cussing him

[celest shadow]

Feel free to report it to us again if they set an inappropriate profile picture in the game.

[smoky spindle]

My pubg account is compromised and I am not getting help from In-game customer support due to regional issues.
As tencent’s states protecting users data is top priority please protect my account by investigating my account and unlinking hackers social accounts in my game before hackers bans my account as Hacker has already banned my account for 1d and 3d.
I have emailed every details but hasn’t got response since May 23, 2021. Have Tencent shut down its emails support?

Conversation ID: #42544634

[fossil badger]

Of course, but can you take legal action against him?

[celest shadow]

Not possible. You may report it to your local authorities instead. If they repeat their violation, they may be punished more severely than before.

[night cloak]

no

[brazen lagoon]

5380912600 this man is using hack report him

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[brazen lagoon]

5380912600 this man is using hack report him

[unborn mountain]

Refer to my message above, @brazen lagoon.

[storm flume]

Please do not use languages other than English, @smoky musk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[smoky spindle]

Dear respected mods,

Please help me to reach In-game customer support through email please. My account is compromised and is threatened to ban and even banned twice by hacker. Hacker has linked 4 social accounts in 2 slot and looks very strong and threatening. I request a support to me and strong punishment to hacker please!

[celest shadow]

Please know that we are unable to assist with players in in-game account issues here on Discord. Repeating your questions will not change our answers. We hope you understand that only the customer service in-game will be able to assist you with this.

[smoky musk]

This is my personal ID 51296905459 The bonus challenge is not activated for me I want to know why

I don't have any problem 😭

[smoky spindle]

Even if In-game customer support assists me they take 60days where my account is banned by hacker twice in just a week.

Please understand my concern. I just want a investigation on my account. 💔

[brazen lagoon]

5380912600 this man is using hack report him

[unborn mountain]

You've been answered, stop repeating your inquiry, @brazen lagoon.

[normal verge]

Hi, I don’t know who to write to, so I’ll write to you, my account was banned for violating the user agreement, although I didn’t do anything. Can you help with something?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal verge.

[celest shadow]

The Bonus Challenge event is currently available only for select regions, @smoky musk. If you are unable to participate or see this event, that means that it is not available or not yet available for your region.

[elfin arch]

I ate minus because of cheating, will it be fixed when banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin arch.

[brazen lagoon]

When bonus challenge will be came

[left sundial]

why my frame rate drops a lot sometime ??
thoughy device is iphone 12 pro

[celest shadow]

You may raise your concerns to the customer service in-game. Please know that there is absolutely nothing we can do to help here on Discord.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @brazen lagoon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[unborn mountain]

Is it after several matches or when you start the game?

[fossil badger]

I apologize for the inconvenience but why not stop the game on his device because the same person was repeating it every week for 3 months but thank God I knew how to communicate, you really work hard and I don't know how to reward you for your effort

[smoky musk]

My brother who lives with me in the same house is available for him

[fossil badger]

Thanks 🙏 for all

[left sundial]

like after when i play 2 to 3 match one after another @unborn mountain

[unborn mountain]

Is your phone heating up already?

[left sundial]

yes its heating like hell

[unborn mountain]

That is normal, iPhone, which normally gets heat up, so fast.
You should play 2 matches and leave it for rest for 10 minutes, then continue or you might need to buy a fan for your phone, or play in a cold location.

[smoky spindle]

Response on In-game customer support is same. Same 3/4 people and same reply like a bot.

They don’t help saying protecting users data is top priority by protecting hacker and not helping real owner who has all information to claim. Most importantly my accounts were not hacked only pubg account was hacked due to poor security in game. 😖💔

[left sundial]

umm ok i will try it after cooling down

[celest shadow]

If the player repeat their previous violation, please send the numeric in-game identification to an available moderator.

[fossil badger]

You are an amazing, I appreciate your effort

[smoky spindle]

Respected chief,

Please help me securing my account. My only pubg account has been compromised and In-game customer support doesn’t help me saying protecting users data is top priority. They act like bot protecting hacker and kicking me from support even while providing all information for account recovery.

[pallid briar]

You can also try using lower frame rate and graphic settings. Also you can try turning off anti-aliasing and see is that helps!

[celest shadow]

The customer service will not be able to provide any assistance to you if the game is not accessible in your country/region.

Account security should be your responsibility, and please know that no PUBG MOBILE systems have been compromised. You may refer to this announcement for further information:

#news message

[smoky spindle]

I totally accept accounts responsibility is mine and mine all accounts safe except pubg mobile. I had never used pubg email login credentials until hacker kicked my social accounts from my game.

[dark dust]

@unborn mountain I need your help.My 2 Channels are disable because of copyright strikes of tencent on my vedios.I really work on my channels . Please remove copyright strikes.I had 11k Subscribers on my 1st Channel and 5k on 2nd channel

[celest shadow]

Please be patient for the community team to respond to your message in #copyright. We may otherwise have to mute you.

[unborn mountain]

[dark vessel]

@Piston#Unfortunately, a company that earns billions of dollars is not able to recover a stolen computer from unknown people if it indicates the weakness and failure of this game😫

[celest shadow]

We are not able to provide assistance anymore than we already have, which is to redirect you to contact the customer service in-game. If they are not able to assist you due to your regional situation, then there is nothing that can be done.

[dry glade]

Good afternoon,
Dears hope and asking for ur help and another check

One of my friend got ban 10 years and she is a lady and don't even know how to use hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry glade.

[smoky spindle]

Okay,
I don’t need any assistance but as tencent’s has stated now my account is its intellectual property. Tencent can investigate on its own property as tencent is always against hackers and unauthorised users as well as protecting data is its top priority.

Can you report my account to tencent for investigation?

I even tried unlinking those Social accounts but i see nothing change except code “881013”. It shows 3 linked account on this page where it show 4 when I tap on unlinking accounts. Is it some magic or that hacker is very strong who can modify the whole game system.

Respected chief of this community,

I may accept not getting back my account but please please trace and give very strict punishment to these hackers so that the rest pubg mobile community will be able to enjoy game in peace. 💔

[zealous ferry]

@polar marsh

[vernal arrow]

@polar marsh Someone has hacked into my account and has made many changes to my account, is it possible for someone to help me to unlink their social media accounts from my accounts please

[unborn mountain]

Contact the customer service for further assistance, @vernal arrow.

[vernal arrow]

How do I do that

If it is the customer service in the settings tab of PUBG Mobile I tried but all the "articles" they ask me to read and anything they ask me to do I have tried and it does not work

They told me to "log out of all accounts" but that does not work because the hacker has linked their Facebook account to my PUBG account and can log in anytime they want

[feral forge]

how may we help you, @zealous ferry?

[zealous ferry]

فيه احد يفيدنا باللغه العربيه

[storm flume]

Please do not use languages other than English, @zealous ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[zealous ferry]

I have a problem with my account being suspended for a week, but I did not use any method of cheating, and I am one of the most frequent members who report cheaters.

[pallid briar]

You can request to unlink the unauthorised person's social media account. The screenshot attached can be used for your own reference:

[vernal arrow]

What if I only have game center linked to the account and the facebook account is the hacker's account?

[tranquil belfry]

Can someone help I repaired and reinstalled games but it’s still not working

[pallid briar]

You can try unlinking the unauthorised facebook account.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @zealous ferry.

[vernal arrow]

That requires me to do two things, which are absurd:

1. Requires the account to be linked for 21 days BEFORE I can UNLINK it,

• This is ridiculous since I found out on the day it got hacked and I don't understand why I must allow him free access for 21 days

2. Requires the unauthorised account to NOT log in for 7 days AFTER the unlink process has begun
   -This is completely unrealistic since the hacker can't be trusted to simply leave the account alone

[sour glade]

i want to change my region.but i am not able to change region..because i am not getting the verification code ..

[pallid briar]

Unfortunately only in game customer support can help with account related issues. Please read this pinned message, @vernal arrow.

[sour glade]

can anyone tell me how to change my region.Because I can't change my region.because i am not getting the verification code..

can anyone tell me how to change my region.Because I can't change my region.because i am not getting the verification code..

[clear spindle]

Where are you from?

Spamming won't help you.

[sour glade]

PAKISTAN

[remote ice]

nice

[sour glade]

but my country region is germany from the beginning i don't know how.

[clear spindle]

Contact the Pakistan Discord server. I'll DM you the link.

[sour glade]

Thnks you..

[clear spindle]

You are welcome!

[earnest saddle]

61449589239 guy who was playing with this id was using speed hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @earnest saddle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[earnest saddle]

I have done that

[night cloak]

How to change the server ? I cannot able to change server

[unborn mountain]

Have you changed your server previously, @night cloak?

[night cloak]

Yeah I mistakenly changed

[unborn mountain]

You'll need to wait for the cooldown to end.

[night cloak]

But I am unable to change now

[pallid briar]

You will be able to after the 60 day cooldown ends.

[night cloak]

Any others ways to change !

[pallid briar]

Unfortunately no.

[pliant scroll]

Hi,
I need help from moderators

I have problems with my account

[pallid briar]

@pliant scroll You can state your issue and a moderator will help you out!

[pliant scroll]

should I write a problem here?

my account was hacked and my mail was tied

[unborn mountain]

Contact the customer service in-game for further assistance, @pliant scroll.

[pliant scroll]

I wrote but they do not correspond

so I decided to write here

[pallid briar]

please refer to subpoint 5.5 in #faq.Unfortunately only in game customer support can help with account related issues as referred to in the pinned messages.

[pliant scroll]

😫 very sorry

[little cliff]

If you have done that already then you have to wait till it's been revised.

[night cloak]

why don't we have the synergy number box??

[pallid briar]

No need to say sorry. Please wait patiently.

[pallid briar]

This number increases as your synergy with you connection (In this case bromance) reaches a certain amount.

[dark vessel]

@!Bless#Unfortunately, a company that earns billions of dollars is not able to recover a stolen computer from unknown people if it indicates the weakness and failure of this game

[night cloak]

@pallid briar but

[little cliff]

Huh?

[pallid briar]

You have level 4 BBF because you have more synergy points then the level 3 Bromance connection. It's just a rough way of knowing how much synergy you have with your connection.

[night cloak]

yes but why don't we have the synergy number?

[pallid briar]

Do you have that person added as a "Connection"?

[night cloak]

yes bff

[trail moon]

#questions i need to talk to someone to help me

[pallid briar]

Oh you need to be in a multiple people squad to see that on lobby I'm pretty sure!
It's so that anyone who is maybe added to you to you but not to your friend can see that you have a BBF connection with your friend!
Sorry I didn't pay attention to the names.

[pallid briar]

You can state your issue here.

[night cloak]

but with my friend lexa i can see bromance

[pallid briar]

Does it show the BFF with you friend "Kat 26" when you're in a squad?

[night cloak]

Hi I accidentally changed my server to (North America) because I was confused and didn't know anything about the new feature. Please reset my server for me (Europe) Thank you

[pallid briar]

Please wait for the 60 day cool down to end so you can change your server again.

Until then you can play with your friends in Europe to get matched in Europe.

[quiet wing]

Please help

[pallid briar]

@night cloak Unfortunately i don't know whats the issue here. Maybe a moderator can help you out.

[trail moon]

#questions i just want to know why yo give season 16 player m416 glacier and season 1 player like me dont have one

[night cloak]

[subtle prairie]

Does anyone know how to make the PUBG mobile graphics better in pc dm me

[pallid briar]

The crates are random. Keep opening them and someday you'll get lucky hopefully!

[quiet wing]

Please help

[pallid briar]

Please state your issue first.

[quiet wing]

Hacker access my account

Contact with service

[pallid briar]

If you need emulator related support you can ask in #emulator-support.

But first you need to get the emulator role by typing .emulator in #481204134859505684

[little cliff]

What help do you require here ? We personally can't answer the questions for you.

[analog mortar]

I can't change my country to Pakistan

[quiet wing]

how do i answer these questions

[unborn mountain]

Send a message of the requirements and a screenshot of your receipts?

[hybrid lava]

Ipad air 4 support 90fps?

[mortal apex]

It does not. Among all the Apple products, only devices like iPad Pro 2021 and more to come can run 90fps, @hybrid lava.

[little cliff]

You tell them your player ID, what are your login methods ,etc. Just re-read what they said its quiet simple.

[little cliff]

Your flag or your server?

[quiet wing]

Thank you

[little cliff]

No problem.

[violet veldt]

@little cliff can you please also help me

[celest shadow]

Hello, @violet veldt. How can we help you?

[violet veldt]

Ive got banned for 1 day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet veldt.

[vale condor]

@night cloak HELLO

[celest shadow]

Is there anything that we can help you with, @vale condor?

[vale condor]

no bro thanks
im soory for chatting here @celest shadow

[celest shadow]

No worries. Please use #chat or #pubg-mobile for discussions.

[vale condor]

sure

[supple hatch]

I am facing an issue with Security Zone, it is stuck on 31-5-2021 showing players reported till that date, and after that is not showed!. I've repaired the game client and even re-installed it again, and still the issue exists.

[night cloak]

@quiet wing I’m dealing with this now I provided all the information they needed and they’re working on getting me my account back. If you pm me I can advise you where to find your correct info.

[empty wolf]

Hi my pubg account was hacked and someone using it from third link and i have no acess in my pubg account bcz its link with only FB and hacker also disabled my fb account plz help to recover my account Thank you@celest shadow

[quiet wing]

What’s the (pm)

[night cloak]

Private message

[trail moon]

#questions Can i have this i m ready to pay for it because i m season 1 player and i really want it .

#questions and i have this

[pallid briar]

You got those pants for reaching Platinum tier during season 2 and you can't get that anymore.

[trail moon]

#questions thank you for your time but i really miss it so much 💔

[pallid briar]

No worries.

[rotund fable]

‎‏id: 564358517/
‎‏Device:iphone 11pro max/
‎‏ooredoo kw /
‎‏country:kuwait

‎‏My account was banned 10 years ago and my account was stolen by someone 30 days ago and when I logged into the account I saw the ban and I want to lift the ban because I did not violate the rules of the game and this account was spent a lot of money on it, please Help me get my account back!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund fable.

[prisma tundra]

5232013429: id
Device :redmi note 9
Server : asia

I purchased carnival Set B from shop worth 2k uc and I didn't get that set in my inventory .This might be a glitch but I didn't get the item and uc was reduced. Please do anything give me that set

[wide void]

You may contact ingame support

[prisma tundra]

Will i get that bacj

back

[wide void]

You will get the suit or uc back as it was due to a glitch you may contact ingame support for assistance, if it seems like a glitch you will be given your set

[fiery pebble]

I can register using the login for the foreign version because I accidentally registered to the Vietnamese version

id 5239950817

[prisma tundra]

How to contact ingame support

[fiery pebble]

I don't know my friend

[night cloak]

Is Shao Yu gaming hacker in game for peace? His stats look sus

[pallid briar]

We provide community support only for the global English version of PUBG MOBILE here.

[night cloak]

Where do I send feedback for Game for peace?

[wide void]

Unfortunately I don't think you can revert it

[wide void]

In respective server for game of peace

[wide void]

You may refer to #faq 5.4

[eager pine]

I want uc

[night cloak]

Mind share this respective server for game of peace (?)

Because I am almost sure that discord is banned in China

[pallid briar]

No begging. Please read the #735483472432594994.

[hollow echo]

Do you guys moderate dm scammers ?

[wide void]

Then I don't think there will be a server and I don't have it as well you may contact ingame support of game of peace for further assistance as we only provide support for English global version of PUBGM

[feral forge]

please report the user in #discord, @hollow echo.

[prisma tundra]

Ingame support not helping

[slim cairn]

id: 591225788/
Nickname: GrandやaGoku
‎‏Device:One plus 5t/
C‏ountry: india
My account got hacked recently and the hacker has added his own email to my pubgm account, now I can't contact customer support because he opens my account and gets me banned every time. Please help as the email support is sending canned responses and I am getting banned. I have access to my FB account which is also linked which the hacker can't access. I am playing PUBGM for more than 3 years please help me with this issue.

[edgy arrow]

My pubg mobile account has been stolen, is there a solution to this problem?

[storm flume]

Please contact the customer service for further assistance, @edgy arrow.

[hallow gulch]

If you have any issues regarding your account, please contact customer support. You may do so through the login page. Though, PUBG MOBILE is banned in india, therefore the conversation might get closed after the notice has been sent.

[edgy arrow]

I'm not from India I'm from Morocco

[hallow gulch]

The message was referred to a different member, however, and as mentioned, contact customer service in-game for assistance regarding any account related matters.

[edgy arrow]

Thank you so much

[dry oasis]

Please help

My acc lost after pubg got update

I don't know what to do

Anyone can help

[cunning nexus]

My game keeps crashing randomly

Like 3-4 time during a game

Been happening for the last couple days

Can anyone help pls ;(

[wheat karma]

I need to speak with someone #questions

[dry oasis]

Please anyone give suggestions to get my acc back

[slim cairn]

but sir we have all access through gaming i have been playing PUBGM for more than 3 years i have dedicated my one part of my life for pubgm i have tried customer services but due to ban they cannot proceed and the hacker has linked my account with his email and banning my account day by day in order to unlink my social account please try to understand i have never violated the rules against PUBGM except palying i have spent money in this game aslo sir please help to recover my account from the hacker

[limpid apex]

Hello

I want to report.

Sabotage of team members

[celest shadow]

Please report the players in the game, @limpid apex. They will be punished accordingly.

[limpid apex]

I have another problem.

[celest shadow]

How can we help you?

[limpid apex]

I've band by mistake. @celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid apex.

[smoky spindle]

How to notify Pubg mobile about account being compromised?

So that, i will get my account back even if hacker bans my account.

[wide void]

You may contact ingame support

[smoky spindle]

They don’t hear anything, says sorry fan can’t help Indian user.

[wide void]

Refer to #faq 4.10

[silk field]

hi. anybody know what this mean?

[smoky spindle]

It only states about accessing the game. I want to report my account being compromised. Point isn’t clear.

[pallid briar]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[silk field]

thanks man! I thought because of pan mark, I have been banned!

[celest shadow]

Through the customer service.

[pallid briar]

No need to worry. It even says that at the end of the match as far as I'm aware.

[smoky spindle]

Can you state the steps?

Please!

[celest shadow]

I am referring to the customer service in-game.

[smoky spindle]

I have been reporting account being hacked yet never saw any option to declare account compromised.

[celest shadow]

You have also been answered in #old by our community team.

[cunning nexus]

@celest shadow

My game keeps crashing

[twin stag]

Hi my account has been banned from nothing I'm not using any cheat or any thing out rules my ID :5585261331

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin stag.

[dark dust]

@celest shadow why i m not getting response from pubg team.
Tencent give copyright strikeson my 2 Channels but they not give any reason why no one can give response

[celest shadow]

Can you please provide a screen recording, @cunning nexus?

[celest shadow]

You will be responded to as soon as the community team is available.

[dark dust]

@celest shadow Please solve my issue I really work hard on my channels. I had 11k Subscribers on 1st Channel and 5k on 2nd but tencent give strike on all vedios.Please remove copyright strikes at least from one Channel

[dark dust]

But when i m trying to contact from morning 😢

[celest shadow]

Please be patient. You will be responded to as soon as they get to your concerns.

[cobalt marsh]

Hello, good afternoon. I am making this statement as my personal account was hacked. I left my personal PUBG Mobile account inactive for a few months for academic reasons, ("06/06/2021") I connected to my personal account, but it turned out that I did not access my account but went to the creation sale again player. This indicated that someone unlinked my social media from my personal account. Immediately log into another secondary account I have and confirmed that someone hacked my account. I tried to enter with all the social networks linked to my personal account but ALL were unlinked, I lost total access to my personal account. I would like you to help me with this case, the recovery of my personal account is very important to me. I have sufficient evidence and information by which I can recover my account.

[little cliff]

You are more than welcome to contact customer support.

[dark dust]

Dear moderator! Please make it possible soon😢

[hearty depot]

I need to connect to admin

[little cliff]

Is it related to pubg or server?

[hearty depot]

I need to know why this ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty depot.

[wraith zinc]

I want a squad for competitive

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @wraith zinc.

[dark dust]

@celest shadow Plz remove copyright strikes

<@&639889499718942720> Dear pubg team! I get copyright strikes from Tencent on My 2 YouTube channels .I had 11k Subscribers on first Channel and 5k on 2nd channel.I really work on my channels.Please remove it or tell ne reason 🙏

[cunning nexus]

@celest shadow

It happens frequently, i even re downloaded tthe game multiple times

Regarding the crash issue

[celest shadow]

Have you tried performing a routine repair from the login menu, @cunning nexus?

[fringe drum]

My pubg mobile account has been stolen but I can login, is there a solution to this problem?

[light stirrup]

Please make this game for only 18 + as when i face 10 year baby in my squad they abuse me and also grenade me as i have 6 to 10 kills and they have zero they dont understand team work.immature boys

[celest shadow]

Can you identify if the unauthorized person had linked their own social media account to your PUBG MOBILE account, @fringe drum?

[light stirrup]

And also add a feature when your teammate knock you with grenade not only reduce its merit also give him ban of 1 hour

[celest shadow]

Please report players that grief you in the game, @light stirrup. They will be punished accordingly.

[cunning nexus]

@celest shadow I'll try

[wheat karma]

I need someone to talk with #questions

[celest shadow]

Thank you, please let me know if it helps.

[celest shadow]

You may share your suggestions for the game in #old.

[light stirrup]

@celest shadow i report but please add new feature of ban so that they never repeat this mistake

[celest shadow]

How can we help you?

[fringe drum]

yes he add email

@celest shadow yes he add email

[celest shadow]

You will have to secure your social media accounts first or recover it by contacting the customer service of your social media account in question. You may refer to subpoint 2.8 in #faq for further information.

yes he add email
As for this, you can contact the customer service in-game for further assistance. You need to request them to unlink it for you as you cannot do this on your own. You may refer to subpoint 5.4 in #faq for further instructions.

[wheat karma]

I got banned a month ago without doing anything wrong and im ready to prove it by any means and any way you can ask me to do it ... I contacted the in game support more than 20 times but it loke i am talking to a robot .. two or three replays keep repeating no matter what you say to them .. its like copy paste or auto replay to my case !! .. i need some human being i can explain to him that i am innocent and if some how i did something wrong i need to know what was it so i can avoid it !
P.S : i've playes with more that 6 accounts and none of them got banned !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat karma.

[cunning nexus]

@celest shadow just crashed again while i was in the lobby

[fringe drum]

@celest shadow thanks

[celest shadow]

Crashing is often caused by limited storage. Try the following possible solutions:

▫️ Close the game, clear some storage on your device, and start the game again.
▫️ Uninstall some applications that you do not need in order to clear more storage.
▫️ Ensure that your device meets the game's minimum system requirements.
▫️ Repair or reinstall the game.

[cunning nexus]

Aight ima do all of em

[quiet wing]

How to sharing first/old receipt

Please help

[night cloak]

I sent you the link on how to do so @quiet wing

Your iOS right?

[hollow hedge]

you can attach a screenshot with a receipt. Usually you will find those in your Gmail.

[quiet wing]

Yes

[night cloak]

Did you click the link I sent you?

That they provided me?

[quiet wing]

Ok

[night cloak]

This is the link for App Store receipts you’ll use.

You’ll have to scroll until you find your very first receipt then the one from 3 months ago

[tulip axle]

I got banned last night without doing anything wrong and im ready to prove it by any means and any way you can ask me to do it ... I contacted the in game support more than many times but it loke i am talking to a robot .. two or three replays keep repeating no matter what you say to them .. its like copy paste or auto replay to my case !! .. i need some human being i can explain to him that i am innocent and if some how i did something wrong i need to know what was it so i can avoid it !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip axle.

[fossil hatch]

I got banned last night without doing anything wrong and im ready to prove it by any means and any way you can ask me to do it ... I contacted the in game support more than many times but it loke i am talking to a robot .. two or three replays keep repeating no matter what you say to them .. its like copy paste or auto replay to my case !! .. i need some human being i can explain to him that i am innocent and if some how i did something wrong i need to know what was it so i can avoid it !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil hatch.

[night cloak]

Hi pubg when Metro Royal coming back ?

Yeah just why, I'm not doing anything, I got banned mid game, I don't think this is very fair, as you can see I have nothing on.

[hallow gulch]

There is no exact date yet.

[night cloak]

@hallow gulch i hope it will back soon and they will fix all the glitches

[narrow sparrow]

Account banned for 24 hours

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow sparrow.

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information.

[normal pecan]

@celest shadow WHY i cant see my uniform/costume

this my 3rd id and i not see my costume

[tranquil belfry]

What can I do to fix it

[safe river]

can I recover my banned account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe river.

[young delta]

Will the upgradeble skins like m4 lizard roar or m4 fool ever comeback?

[feral forge]

we do not have information regarding that, free feel to share your suggestions in #old.

[remote silo]

my account got hacked yesterday and i’m currently using a friends account. The person logged out of my account however i still can’t log in. I have tried contacting support in-game and through here yet nothing has come from it, i also tried downloading pubg again and using the repair feature. Is there any other way to get my account back?

[hearty chasm]

Hello team, can any mods help me with getting in contact with the security team at tencent? I have a case I would like to present and be manually reviewed. Thank you!

[cursive relic]

Mod

[little cliff]

Have you tried Uninstalling and redownloading it?

[little cliff]

Do you mean customer service?

[hearty chasm]

@little cliff i’ve tried the in game and the email customer service, but havent been successful at reaching a non-automated response

[remote silo]

@little cliff yes. i mean ive tried everything that has been asked

[little cliff]

Do you need assistance?

[cursive relic]

Yes

[little cliff]

If you have emailed them then you will have to wait till they've replied. You are more than likely to email and contact in-game service again.

[little cliff]

What has customer service said about your account?

[little cliff]

How can we assist you?

[cursive relic]

Is it possible to change third link via in game?

[mighty moss]

Like seriously what is this??? Is this even fair??? He's doing rank push by teaming with his fans??? Seriously...

And btw hes pushing for conqueror

[cursive relic]

???

[little cliff]

Yes, it's possible. Which one are you wanting to change?

[cursive relic]

Email and mobile number

@little cliff ??

[remote silo]

nothing, it’s just automated messaging and either they say they will assist me or they close the convo.

[cursive relic]

Same

[little cliff]

If you have footage and evidence of the live stream, please report them through this link, @mighty moss

◽ https://bit.ly/3soBavK

[night cloak]

Hloo.is there a way take/remove 10 years ban ?

[little cliff]

Yes you can change.

[cursive relic]

How ? @little cliff

[mighty moss]

Pubg didn't took any action against the no recoil user even i uploaded the evidence to the yt.. And u r telling me that they will do something about this one lol nice one..

[little cliff]

It could be a connection error. You can re-contact them.

[little cliff]

Have you contacted in-game support?

[cursive relic]

@little cliff ??

[remote silo]

i have about 5 times on 2 separate devices

[little cliff]

Contact in-game support.

[cursive relic]

I asked you how to change it using in game

You are telling me to contact them ?

[little cliff]

You have to give them time to respond. They get reports daily and watch carefully.

[cursive relic]

@little cliff

[little cliff]

Ah yes in game. You can't change it in-game email wise. You need to unlink it from your email settings.

[cursive relic]

Then how someone changed my email and phone number? I can still see it in my gmail but i can’t login

@little cliff

[slender roost]

U can reset it by using old password if your the real user

[cursive relic]

Im the real user

[little cliff]

You need to contact customer support if you can't log into your account .

[cursive relic]

I am not getting the code to reset it

[mighty moss]

I waited.. i know its a billion dollar worth of company they will have alot to do so i waited.. normally it should have taken 2 to 4 weeks but i have reported at the start of season 18 now it season 19 when they are going to ban them i warned them everywhere.. that there is type of file which gives you no recoil and no grass i warned them sooooo many timeees i told them to take action as soon as possible but I didn't happen.. the people i reported at season 18 they did there season 18 conqueror and now they are almost there to do the 19 conquers .. where is the anti cheat?? Just be honest tell me is there any anticheat in pubg mobile??

[cursive relic]

Now iam not seeing it in my gmail how my access is removed😢

How can someone change it

[little cliff]

We might have to wait for a moderator to help you in this case.

[little cliff]

Can you check your spam folders , or your old mail?

[cursive relic]

I have

Iam not even able to login via phone

If it is not possible via in game then how can someone changed it iam not understanding it

?

[slender roost]

@cursive relic did u have access to your account email or phone ?

[cursive relic]

I have my gmail and phone number

But iam not been able to login using them

[slender roost]

@cursive relic have you tried to reset your password?

[cursive relic]

Yes im not getting the code on my phone and email

[lean wedge]

Hello can you make HDR + Extreme for Ipad Pro 11?

[night cloak]

i contacted them to email.the bot replies the same msg

[slender roost]

@night cloak screenshot?

[little cliff]

Feel free to report this in #old

[night cloak]

actually its not mine .he tried to reach .i think he didnt he get any answer.ill show the ss

[cursive relic]

@slender roost ?

[little cliff]

How did you state your inquiry?

[night cloak]

@little cliff @slender roost

[cursive relic]

Can someone reply me?

[night cloak]

wait for them

[storm flume]

Please do not use languages other than English, @brittle quest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lone kettle]

I got banned 2 times for nothing, is this normal? how to fix it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone kettle.

[little cliff]

I'm not quiet sure about your inquiry now. You do not have access to your email? Or you can't find the email stating your access is removed.

[cursive relic]

I have access to my gmail … but im not able to login using it… earlier i was able to

But using same gmail and phone number i cant login

[little cliff]

Then you need to contact in-game support.

[cursive relic]

My access is removed form my gmail and phone number how it is possible

How can someone change it using in game

Give me explanation of it

[little cliff]

What about in-game support?

[brittle quest]

Hello, my account was hacked and I want to get the account back. Unlink the burned account, can you help me

[celest shadow]

Please refer to subpoint 5.4 in #faq for further instructions, @cursive relic.

[cursive relic]

They reply with the same msg again and again i have been contacting them for almost 1.5 months

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @brittle quest.

[cursive relic]

@celest shadow i know how to contact them but it is an in game glitch

[real fulcrum]

Peace, mercy and blessings of God be upon you, PUBG Mobile Company. I have suspended my account for 10 years. I hope you open my account because my email was hacked from 2019 and I retrieved the email. I wanted to enter my account and was shocked to see my account suspended for 10 years. So if you can solve my problem, I will be very thankful to you. This is my email
[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real fulcrum.

[cursive relic]

Why are you not listening to me and sending me to in game support?

[little cliff]

We are listening to you, but you need to contact in-game support since you do not have access of your account.

[cursive relic]

I have access to Twitter and fb

But not able to sign in using gmail and phone number

How can someone change it using in game

Please answer this question

[celest shadow]

You cannot change or unlink your e-mail or phone number on your own at the moment as this is not an option that has been implemented yet.

[cursive relic]

Then how it is changed??

[celest shadow]

It cannot. You can instead change the password of your linked e-mail address by carefully following these steps and see if that helps with your issue, @cursive relic:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[brittle quest]

@celest shadow Customer service did not help me

[cursive relic]

It this not a glitch?

Im not getting the code on my gmail

Why can’t u understand

[celest shadow]

For account related issues, only the customer service in-game will be able to assist you with it.

[celest shadow]

You can try again later when the system is not busy.

[cursive relic]

I have bren trying for 1.5 months

Is system busy for 1.5 months?

[celest shadow]

Did you select the GO button in order to receive the verification code in your Gmail?

[brittle quest]

I want to unlink the hacker's account

[storm flume]

Please contact the customer service for further assistance, @brittle quest.

[brittle quest]

@celest shadow I want to unlink the hacker's account

[little cliff]

Contact in-game customer service.

[cursive relic]

Yes @celest shadow

[brittle quest]

@celest shadow Customer service did not help me, what should I do?

@little cliff Customer service did not help me, what should I do?

[celest shadow]

You may need to check your spam mails. Otherwise, if you are unable to use your e-mail to log in, you can always use your linked social media accounts instead and submit your feedback in #old so that the developers can improve the e-mail/phone number link feature.

[cursive relic]

Lol why i should use my social media

I need access to my gmail and phone number

[celest shadow]

You may use the screenshot attached as a reference when you contact the customer service in-game. As the customer service in-game receives an enormous amount of requests every day, you will need to be patient. A support agent will respond to you as soon as possible.

[cursive relic]

As i told you earlier i have been trying for almost 1.5 months but in vain

[brittle quest]

@celest shadow I know about this, but the hacker has banned my account for 7 days, and the item is still open today, and I am afraid that the hacker will leave the account for 10 years, so what should I do

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

Please contact the customer service in-game. You may use the above screenshot as a reference. You will also need to accurately provide the support agent when they request you information to prove your account ownership.

[brittle quest]

@celest shadow Thanks

[quartz copper]

Hello pubg staffs i need help

[near mauve]

51218654253 hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @near mauve. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cursive relic]

@celest shadow

[little cliff]

What is your inquiry?

[storm flume]

Please do not use languages other than English, @placid zenith. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[brittle quest]

@celest shadow This iD hacker and he also steals accounts please punish him 5546712782

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[brittle quest]

@pallid briar Customer Service No one from the agents has responded to me for 7 days. I am worried about the account because the hacker is the account clause for 7 days, and I am afraid that he will spend 10 years, so I want help

[quartz copper]

we can personal message?

[pallid briar]

Please refer to subpoint 5.5 of #faq.

[pallid briar]

You can ask here and they'll reply too.

[quartz copper]

I have a minor problem I am a competitive player and I got ban on my pubg mobile account wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz copper.

[frosty sorrel]

where can i report a cheater ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @frosty sorrel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[rancid river]

i got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid river.

[bold lichen]

how to get account back after being unjustly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold lichen.

[maiden tinsel]

My account id: 5340880674 has been banned and I have not done any violation what is the solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden tinsel.

[little cliff]

Have you contacted in-game customer support.

[shy roost]

I got banned randomly and I know that because I was asleep and I didn’t play at all today and my friend wakes me up telling me it got banned.. I want it back because I’m not waiting 7 days for doing nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy roost.

[devout zephyr]

Hey pubg mobile can you unban my account please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout zephyr.

[hearty chasm]

does pubgm really respond to their email?

[autumn junco]

Someone is entering my account over and over and pubg support couldnt even help, i spent a lot of money on my account and now someone is using it with me and i cant do anything about it this is ridiculous. I tried everything to log him off but he can log in back over and over, deleted all my friends and wasted all my UC. This game support is pissing me off cus they can't even help a player in need.

[night cloak]

@little cliff he got this.tnx for the time

[royal pecan]

Thanks 💙💙

Hello

My account has been hacked by somebody else and I contact the customer support in the game but they couldn't help me and I just got banned for one day because of him can you guys please help me

[lone helm]

My account with ID 515077436 has been banned from the game for 10 years without any reason. I have deposited a large amount of money into the game so far, please return to my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone helm.

[little cliff]

Have you changed your password ?

[shut mesa]

can anyone tell me when the tier resets like the conq one

[frail dock]

Despite the fact that i can login into that account using same username nd password in mobile devices but its not working in emulator! Any solution?

[remote lava]

00:00 UTC

[little cliff]

Anytime. ❤

[little cliff]

Head over to #481204134859505684 and type in .emulator , then head over to #emulator-support and people can help you there.

[frail dock]

Alrighty thanks!

[torn latch]

#discord hi
Can i find leader of pubg mobile here

[little cliff]

What is your inquiry?

[gray shale]

I killed 2 Enemies in smoke.. If player is visible even in smoke then what is the use of it??? Please Fix ASAP

[torn latch]

My account has been hacked by a hacker and I have all the proof that I have the account, but the hacker disabled my Facebook and Twitter account and took me out of the game, but my account is still linked to Gmail
can someone help me

[sick shale]

@torn latch Please stop spamming and contact customer service in-game for further assistance. We are unable to assist with account related issues on Discord, as we are not affiliated with the customer service team

[gray shale]

@Rebel please Give feedback to Officials about it.TY

[sick shale]

That is just a rendering issue. Please report it in #old

[gray shale]

Okay

[torn latch]

#questions @sick shale please my account was taken from me .
Say to me what i do ?
I was called customer service in pubg mobile .

[sick shale]

Sorry. We cannot assist with account related issues on Discord

[harsh quest]

Why i cant become insectoid?

Please help me

Pleasee

Someone😢

[thin void]

I need quick answer tell me about this event in this event I have select a item and upper side it's showing days left to redeem with points so we can only redeem permanent IN 4 days but some missions are weekly so how? What gonna happen after 4 days can you explain the duration to get the permanent item @sick shale @celest shadow

[slender roost]

U need complete those missions to kept the day changing till permanently

[sick shale]

No, that means you will get set for 4 days (time-limited) when the countdown ends (29 days). Complete missions to get more points in order to increase the duration till you get the permanent set.

[waxen bear]

@sick shale I need help please

@sick shale My account was hacked and I was able to access it, but you can cancel the link to other programs such as Twitter until after 21 days. If I do not cancel the link, the hacker can access it please help me please

[storm flume]

Please contact the customer service for further assistance, @waxen bear.

[trim phoenix]

I too encountering that bug many others too

[waxen bear]

Can I call you please @sick shale

[sick shale]

Please contact customer service for further assistance. We are unable to assist with account related issues on Discord

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @harsh quest, @trim phoenix. You can also submit a report in #old in compliance with the channel's pinned instructions.

[waxen bear]

@sick shale they didn’t answer 🤕

Please help me @sick shale

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[harsh quest]

Sorry i think when i report in #old channel it will so long to responed

[waxen bear]

@sick shale ok but can you tell them about me if you can please 🤍

[sick shale]

Unfortunately I can't. We are not affiliated with the customer service team in any way

[small wolf]

My game keeps saying it needs an update when I launch it. Then it just updates then when I restart it baxk it updates again and again and again

I can’t login

[sick shale]

@small wolf Where are you from?

[small wolf]

NA

Why?

[sick shale]

Do you have enough storage?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk frost.

[sick shale]

@harsh quest Do you use gyroscope?

[harsh quest]

Of course that's why that bug should be fix i must turn off it :(

[formal crest]

hello, Does anybody knows why i can't enable mic in-game? it's always on mute

[sick shale]

Disable it as temporary solution until the issue is fixed. Please report it in #old and mention that the issue happening when gyroscope is enabled.

[sick shale]

What does it say when you try to enable it?

[formal crest]

nothing

i keep pressing on team and all, nothing hapens

[harsh quest]

Im done for reporting

[sick shale]

@formal crest Can you check if the microphone permission is allowed from (Settings > PUBG MOBILE > Permissions > Microphone)

[gleaming ore]

Hi , my account in pubg was hacked , how can i restoret ? I need your help i have all information

[royal pecan]

Same thing here

[little cliff]

Hello please contact in-game support, @gleaming ore and @royal pecan.

[royal pecan]

I already did no one replied at me

[little cliff]

Contact customer support VIA email.

[royal pecan]

Which one ??

[e-mail]

[royal pecan]

You mean this email [e-mail]

[little cliff]

[e-mail], this one yes.

[royal pecan]

@little cliff I did but auto reply Thanks anyway

[thin void]

Can anyone tell about this login event at 9 days we getting a rating protection card so this is different so can tell whats the difference

[little cliff]

you have log in daily to collect the rewards.

[thin void]

@little cliff I am asking about that rating protection card it is different

[little cliff]

I do not see a rating protection card in the picture. I see a room card though.

[thin void]

@little cliff by clicking it's show protection card

[little cliff]

on the 9th day, you earn it. Do you know what is a protection card?

[ionic cloak]

Hello. I can't turn my players into an insect in the new mode

[cursive pulsar]

Protection card looks different. It seems like a room card with permanent duration but it is a protection card 🤨 🧐 . PUBG Ninja Scamming technique. 😩

[little cliff]

feel free to take this to #old

[little cliff]

thats what i thought honest i was like.. but yeah im not sure why theres a infinite symbol.

[ionic cloak]

thanks

[little cliff]

might get more information from a moderator.

[dark dust]

I get copy right Strikes from tencent on my 2 YouTube channels without any wrong content.Please tel me reason or remove the copyright strikes.

[lusty tide]

Hello We have a cheater here 😕

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[unborn mountain]

Please send an email to the claimant, or wait for #community-team to reopen.

[lusty tide]

But he in Facebook live 😕

[dark dust]

@unborn mountain When will community team reopen it .I want to talk with community team .I dont know how to email.Please solve my issue .I m trying to contact with team from yesterday .

[paper lagoon]

Why isn't the transformation in the new mode working?

[unborn mountain]

Please report PUBGM Cheating Content through https://bit.ly/3soBavK

[unborn mountain]

Please be patient, no ETA.

[little cliff]

Has alot of bugs currently, feel free to put it in #old

[ionic mauve]

Any one can help me plz

[dark dust]

<@&639889499718942720> Tencent give copyright strikea on my 2 YouTube channels and they r disable now.I did not go against any policies of Tencent.Please remove copyright strikes or give me reasons.I m trying to contact with pubg team from yesterday but all in vain.Everytime i write .its seems like only bots reply me .I want to talk with any human being.I m innocent.Why i m not getting any response .I really work hard on my Channels.I had 11k Subscribers on first Channel and 5k on 2nd channel.My humble request to <@&639889499718942720> Please solve my issue or tell me reasons,Or atleast show me any response.Please give me response

[dark dust]

I m showing patience from yesterday.But still can't get any response from <@&639889499718942720>

[lunar current]

@lime juniper A guy communicate to me that you want to talk to me ? Is there any problem ? 😐

[dark dust]

<@&481161015728406538> Can any moderator help me .I will very thanksfull

[lime juniper]

Check your private messages!

[lunar current]

There is nothing you must sending to wrong one

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @dark dust. We may otherwise have to mute you.

[lime juniper]

Just check your recent private messages and you will find it. Not from this account.

[upper wave]

Hi Mam ! Good Morning ... Yes I'm Here !@lime juniper

[little cliff]

Only ping moderator role if it's a emergency if it isn't dont ping it.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @winter ermine.

[night cloak]

Uhhh i can't click on the return icon

I tried restarting the game

[winter ermine]

Same with me

[solemn solstice]

Hi pubg team
My account is banned for 6 days without any reason . In the file claim option it's saying that " violation of user agreement "

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn solstice.

[idle crescent]

How to report someone cheating on live stream?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @idle crescent.

[unborn mountain]

The transformation doesnt work on the new event?

[wicked breach]

Can any one give me a turatorial in weapon master title

[night cloak]

I cant login to any of my pubg accounts its showing internal error what am i supposed to do?

[cursive pulsar]

do it in erangle, kill bots with vehicle, throwable and shortgun and real enemies with other guns

if you knock sm1 with sniper and then kill him with shortgun then that kill will not count for any gun.

[vale condor]

@lunar current bro
can u tell me something

[cursive pulsar]

you have to kill enemy with same thing you used for knocking him or leave knock player and let him die himself

[drowsy herald]

Hello guys iam playing pubg mobile on phoniex os absergo and facing alot of hackers . My mates told me gameloop there is no hackers . My pc is very low end playing on 20_30 fps how can i deal with this at phoniex ??

Ineed to change servers or something pls need to play and have fun

[wicked breach]

Thanks

[storm flume]

You can now access #emulator-chat and #emulator-support, @drowsy herald. Revert this at any time by sending .emulator in #481204134859505684.

[noble dagger]

Hey @celest shadow can you please explained in detail what is the exact use of the new rating protection card which is available on day 9 ?

[green fern]

It’s a room card that use can use for a whole day

[noble dagger]

Yein the icon is for room card but when you tap on it, it's showing rating protection card

[final elk]

Does anyone know how to fix the bug that turns into an insect?

[celest shadow]

It is a rating protection card, but the icon might be a small visual error. Feel free to report it in #old. Thank you.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @final elk. You can also submit a report in #old in compliance with the channel's pinned instructions.

[noble dagger]

Thanks ❤️

[unborn mountain]

@celest shadow the transformation button does not work, is this a known bug?

[celest shadow]

Do you have gyroscope enabled, @unborn mountain?

[unborn mountain]

Yes.

So the bug is if use gyro = cannot transform?

[celest shadow]

You need to stay still to be able to transform. Hence, if you have your gyroscope enabled, you may move a little bit. I recommend disabling your gyroscope when transforming into an insectoid.

Please consider submitting your feedback about this in #old as well.

[unborn mountain]

Thanks 🍻

[unborn mountain]

Suggestions can be made on #old.

[broken tree]

@unborn mountain thanks

[steady grail]

Dear team
From the past 1 week, i am facing severe issues in matching . If you check my account, i stay online nearly 10 hours and i hardly get 2 or 3 matches to play .We play game for relief, but the game itself is making me frustrated. I am trying for a rank push in solo fpp mode. But at this matchmaking level i wont reach conqueror . Ive reported in game many times . So i kindly request you to solve the issue at the earliest.

My id 5757484485.

Waiting for the reply.

Thanks and regards.

[celest shadow]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective and timing. If you were unable to get into a match, please try playing at a different time.

[steady grail]

I stay online all day sir

Today also i tried for 3hours and didn't get even a singpe match

I selected all maps .
As per you no players but when i check top 100 players i saw there results they got matches at the yime when i was online but i am not getting it.

[celest shadow]

You can also try matching on a different team mode and map, @steady grail.

[steady grail]

As i said i am trying for a rank push in solo mode.

[celest shadow]

There is not very much we can do here to help if there are not many players matching with your specific match settings and server, @steady grail.

[normal pecan]

@celest shadow when will ant-man mode go from PUBG ?

[steady grail]

I understand sir, but my doubt is how are the top 100 players getting matches at the time when i was online.
Why am i not getting into those matches . Matchmaking takes 20min and cancels automatically in that time i should enter theirs lobby right..

[celest shadow]

The Insectoid event mode is available starting today, June 9 until July 5.

[waxen bear]

@celest shadow I need help please my account is hacked I wanna get it back please

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

my bad

what does illegal trade item mean?

@celest shadow

[celest shadow]

You may submit your feedback about the match making system in #old.

[normal pecan]

@celest shadow can you tell me how to share my rp to my friend ?

[heavy vortex]

@steady grail By any chance are u playing on NA fpp solos from a country which doesn't comes under that server? 👀

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance and the customer service of your social media account in question.

[normal pecan]

?

can someone tell me how to gift rp to my freind ?

[waxen bear]

They didn’t answer from 2 days ago please I need help

@celest shadow

[celest shadow]

Players who illegally sell items, accounts, and currencies, or otherwise promote behavior that violates the rules, will be permanently suspended upon verification.

[celest shadow]

You can purchase an Elite Royale Pass or Elite Royale Pass Plus Upgrade Card for your friend from the in-game Shop or through https://www.pubgmobile.com/pay.

[celest shadow]

As the customer service receives an enormous amount of requests every day, we recommend that you be patient for their response.

[pine carbon]

Hello I want to ask why Tencent gives copyright strikes on YouTube? And what type of content is safe to upload please someone help me in this matter🙏

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @pine carbon. We may otherwise have to mute you.

[vestal nest]

Hello, please, I want to verify this information My account was hacked 2 months ago I contacted the company about a month ago and sent them all the shipping invoices on my account and the date of creating the account means all the information They told me that they sent my problem to support But the hacker banned my account for a month Does the support work continue to unlink the hacker's account? Or stop because of the ban? Because I contacted them and the account is not banned for a month And if the unlinking continues, when can they unlink, because I've been waiting for a month and I'm worried that the hacker can access my account again and ban it for 10 years

[waxen bear]

Sorry, but I have been waiting for two days or more, the person hacked my account and I want to get it back, I waited for two days and no one answered @celest shadow

Please please I need help @celest shadow

Can you tell them about me? @celest shadow

[celest shadow]

They will still process your request regardless of the status of your account. This process may take up to 60 days, but if you have accurately provided the customer service with the required information, it will be much sooner than the aforementioned duration.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team, @waxen bear.

[vestal nest]

Well I really sent all the correct information to my account But how do I know if my application is not still being processed?

[celest shadow]

You should be able to access your conversation with the customer service via the Help option (top-right) from the login menu.

[vestal nest]

Customer service sent me a last message, which is that work is being done on my account Then the conversation was closed

[celest shadow]

Do you have a screenshot?

[vestal nest]

no

[waxen bear]

What can I do now ? All time tell me we can’t help ok can you tell them about my problem or tell them answer me? @celest shadow

[celest shadow]

In that case, if the support agent informs you that your request is being processed, all you need to do now is wait, @vestal nest.

[celest shadow]

If you have contacted the customer service in-game regarding your issue, a support agent will respond to you as soon as possible so you have to be patient. If they have not responded to you within a reasonable time span, you can send them another message as a kind reminder.

[vestal nest]

But I'm really worried about the time to unban the account and the hacker still has a link in my account It can be accessed and banned for 10 years He blocked it several times, how can I not access it

[waxen bear]

I did it @waxen bear

[celest shadow]

There is not very much you can do at the moment except to wait. If your request has been processed successfully and that the unauthorized person's social media account has been unlinked, you will be contacted by the customer service in-game in the same conversation.

In the mean time, if this is something that you have not done yet, we recommend that you secure your social media accounts and signing out any unknown devices. As an optional measure, you can enable two-factor authentication as well.

[autumn junco]

@little cliff I literally did everything, changed passwords everywhere but the hacker added his facebook to my account and he can enter my account whenever he wants, i bought 23k UC to max my glacier m416 and he wasted it all on some basic qtuff

[warm pilot]

@celest shadow umm.. hey piston could u list out the rules and regulations page if there is one, which says what makes us get a strike from tencent on YT channel, cuz i am a bit afraid seeing some channels get wiped out

ping me, thank you!!

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @warm pilot. We may otherwise have to mute you.

[celest shadow]

You should contact the customer service in-game for further assistance in this regard. Please refer to subpoint 5.4 in #faq for further instructions. The attached screenshot can be used as a reference.

[woven rapids]

Hello can you help me

[icy heath]

Hello @celest shadow My global account has been hacked and my facebook have been unlinked what should I do. Please help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven rapids.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @icy heath.

[icy heath]

But it's been more than 7 days since my account was unlinked and If I open the game it's creating a brand new account. Please help in this regard. I beg you.

[celest shadow]

You can contact the customer service via the Help option from the login menu to recover your PUBG MOBILE account.

[heady sequoia]

Hello, I accidentally changed my server to (Europe) because I was confused and didn't know anything about this new feature. Please reset my server back to (Middle East) thank you.
My ID : 5230899359

💔💔

[celest shadow]

You will have to wait 60 days before you can switch to another server. Please be careful next time.

[heady sequoia]

I didn't know 💔💔😢😢

[icy heath]

@celest shadow I went to the in game customer service and selected my reason there but there is no option directly chat with the officials ad tell them my problem.

[vestal nest]

I mean, they can open a new conversation and tell me that?

@celest shadow

[celest shadow]

You will need to answer the FAQ bot according to your issue and wait patiently for a support agent to respond to you.

[celest shadow]

Yes, they should be able to.

[icy heath]

I answered the FAQs but the conversation ended.

[vestal nest]

Well, also if i provide wrong information
Do they also open a new conversation and tell me that?

@celest shadow

[night cloak]

I’ve sent all the requirements they asked, however they keep replying this. @celest shadow

[icy heath]

@celest shadow the bot asked me that if you any social media linked to your account than i answered no and the bot told me to contact the respective service provider. The hacker has unlinked my facebook and I don't have acces to the game. Please try to understand and help me in recovering my account.

[foggy river]

Which item can be get on 9th day

[heavy vortex]

The rating protection card. @foggy river

[hollow trail]

Hello

[night cloak]

But it is a unlimited room or? Is it a Glitch

[heavy vortex]

That's a visual bug.

[night cloak]

can i get 2 of those

[hollow trail]

My account was hacked by email, I want to unlink the email, can you help me?

[vestal nest]

Hello When customer service asked me for shipping bills on my account for specific months And I sent them all the shipping invoices on my account, not just for the months they requested Does this affect my order?
@heavy vortex

[icy heath]

@celest shadow Please help.

[heavy vortex]

@vestal nest it's better if someone from the staff replies to that. 👀

[foggy river]

How many rating protection will it give

[hollow trail]

@celest shadow My email account has been hacked, and I want to unlink my email account Can you help me?

[robust coyote]

Omg 😂

[storm flume]

Please contact the customer service for further assistance, @hollow trail.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[steep creek]

I am Not Able To Convert My Character Into Insect in thi New Mode. Whats Should i Do Please Helpm

[hollow trail]

I contacted them, but they didn't help me

[vestal nest]

@celest shadow

[night cloak]

can i get all of this

[rare violet]

hello I need to be in contact with a pubg support

I made a report because my account was banned for 10 years for no reason, I was told that I will have an answer in less than 24 hours and it's been 4 days.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare violet.

[frigid fiber]

The game won't open, what's the problem? no update but the game won't open

Look

[unborn mountain]

Can you translate the error message, @frigid fiber?

[frigid fiber]

Okay

[unborn mountain]

This is not recommended as might slow down the process.

[frigid fiber]

Unknown error please restart your device error code :

[earnest spire]

Hello, my friend's YouTube Channel with 77K Subscribers got 4 tencent Copyright strikes and 20videos got removed for no reason , So please remove those those strikes as soon as possible. He never uploaded Video's against Tencent Policies. Channel Name- YouTube Dacoit.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest spire.

[frigid fiber]

Needs an update but no update

[unborn mountain]

Have you tried restarting your device?

[fossil badger]

Hello, can I find out which country the game ID account belongs to? Whoever posted the pictures before, if I know from which country only I can find out who the person is so that I can resort to legal action against him immediately.... because I suspect 3 people, each person in his country

[frigid fiber]

I restarted the device and deleted the game and reinstalled

error again

[unborn mountain]

Have you tried clearing the game cache and data, @frigid fiber?

[night cloak]

hello i would like to report telegram channels which have the worst hacks ever

[simple rune]

Can I move the game files to external storage?

[frigid fiber]

how will I do?

[simple rune]

@celest shadow

[unborn mountain]

Your settings.

[vestal nest]

@unborn mountain

[fossil badger]

Hello, can I find out which country the game ID account belongs to? Whoever posted the pictures before, if I know from which country only I can find out who the person is so that I can resort to legal action against him immediately.... because I suspect 3 people, each person in his country

[unborn mountain]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK

Please read #735483472432594994 before you go through any text channels.
Any form of begging is not allowed.

[fossil badger]

Me too😂😂😂

[night cloak]

keymaping isiue when i transform to an insect

[sleek stump]

hello,my friend's YouTube channel with 77k subscribers got 4 Tencent copyright strikees and 20 videos got removed for no reason,so please remove those strikes as soon as possible.He neveruploaded videos agents Tencent policy.
Channel name: YouTubeDacoit

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek stump.

[red plinth]

Hi

[fossil badger]

Looking for my account

[red plinth]

Hello pubg

[late echo]

Alguém que joga PUBG MOBILE tem 4 eslotes de redes socias em sua conta?

Um ladrão, conseguiu vincular duas novas redes sociais em minha conta e dessa forma dando bam de 7 dias conseguiu roubar minha conta por completo. Uma conta a qual gastei mais de 9 mil reais em cartões gift card para upar minhas armas. E o Suporte dentro do jogo se nega a me ajudar por eu não saber a data de meu primeiro logim. Alguem poderia me ajudar?

Does anyone who plays PUBG MOBILE have 4 social media slots in their account?

A thief, managed to link two new social networks in my account and thus giving 7 days bam managed to steal my account completely. An account that I spent over 9,000 reais on gift card cards to level up my weapons. And in-game support refuses to help me because I don't know the date of my first login. Can anybody help me?

[pallid briar]

@red plinth Please state your issue.

[red plinth]

My pubg account login fb login automatically created my old account to new account create

[pallid briar]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

@late echo Please try obtaining the date using these methods and see if that helps.

[red plinth]

Please help me

Pubg

My old account

[pallid briar]

@red plinth Do you have access to your old account?

[red plinth]

Yse

[pallid briar]

By which social media account?

[red plinth]

Facebook

[pallid briar]

If you can log in to your old account with facebook then i don't see what's the issue you were talking about.

[late echo]

@!XZi-STENZ When I still had access to the account I looked at all my achievements and passed the oldest date I had. But even so they refused to help me. The hack must have done something. Where even puts me in check the support that serves me. which leaves me doubtful in finding that they are part of this trade which sell accounts. unfortunately that's what I think

[pallid briar]

Have you tried the other methods of obtaining the date, @late echo?

[late echo]

@pallid briar
Yes, I already called Google, which is responsible for Play STORE and they gave me a date. I passed the date to support and they refuse to help me. You have all receipts which add up to over 9,000 reais. but since I don't know the date they humiliate me and refuse to help me.

preciso recuperar minha conta, me ajudem

[red plinth]

When I login to my old account my new account is automatically created

[scenic flower]

Hi everybody!
I have an access problem. Google Play Login - Network or account error. Re-enter Google Play

[pallid briar]

Please use English.

[late echo]

ok

[red plinth]

When I login to my old account my new account is automatically created

[scenic flower]

кто нибудь может помочь?

can anyone help?

[pallid briar]

English Please.

[red plinth]

My problem.
When I login to my old account my new account is automatically created

[wooden bramble]

hey admin

i need some help

[red plinth]

Help pubg

[pallid briar]

Can you please double check and try again. You can use this example to help you unlink any unauthorized social media accounts:

[late echo]

I need to recover my account. I have all the receipts, it had my credit card attached to it. I really need help.

[wooden bramble]

my ipad mini has pubg but the ipad is brokenmy old account is in there i know the password but only in ios device has game center on android device you can use facebook or play game but now im using a android device can you please find a way to help me

i been watching youtube for days but there all fake

[pallid briar]

Are you sure your Facebook was connected to your old account?It will create a new account only if there already wasn't an account connected.

[red plinth]

Yes

[late echo]

I have all the data. With hard evidence. But the date of my first login I don't remember. Help me. My account has been stolen since 18.03.2021. Since that date I talk to support every day and they humiliate me for not knowing that date. Help me please.@pallid briar

[wooden bramble]

is there anyway you can help me @pallid briar

[scenic flower]

I have an access problem. Google Play Login - Network or account error. Re-enter Google Play

[fossil badger]

How can you help me

[pallid briar]

You don't have any other way to access your account using other social media accounts or 3rd link email/number?

[feral forge]

what is your issue, @fossil badger?

[fossil badger]

Hello, can I find out which country the game ID account belongs to? Whoever posted the pictures before, if I know from which country only I can find out who the person is so that I can resort to legal action against him immediately.... because I suspect 3 people, each person in his country

[wooden bramble]

nah bro because on my broken ipad i use apple game center so idk wat to do now

[red plinth]

My account no recover

[pallid briar]

As I've mentioned previously,you can try using all 3 methods to know the date but they might not always be correct. Also the customer support needs all the correct information to help you out properly so you need to provide them with all the correct information.

[red plinth]

My account no recover

[pallid briar]

@red plinth Please don't spam.

[feral forge]

however, that is not possible, players can choose anything as their in-game flag and region.

[late echo]

Support has never asked me if my account is banned. On the contrary, I always asked them to banish her until I prove that the account is mine. My situation is very difficult because I am very suspicious of these attendants who serve the South American server in Brazil. Because they always make it difficult. My account I think is the only one that had 4 social media slots. I need help please.

[wooden bramble]

can you help @pallid briar

[fossil badger]

This means it is impossible for me to know the true country in which he is located

[pallid briar]

Do you have any other social media accounts or 3rd link email connected. You need to have access to your account in someway atleast. And if your Facebook account was connected to your old account I don't see a reason it will create a new account.

[wooden bramble]

can anyone really help me

[red plinth]

Yes

[vestal verge]

Hello air

Sir

Y I'm facing this issue

😫

[pallid briar]

You need to have another way of logging into your account. You can try using some other device to log in using game center.Then connect a social media account.Then log in using that social media account with your android device. Other than that I'm not familiar enough with the device to know any other way so maybe some one who knows more can help you out.

[vestal verge]

I have my recipt to prove that I didn't buy other 3rd party

[wooden bramble]

but i have one device only understand

im trying it withh twitter

let me see does it work

[pallid briar]

Hopefully it does!

[scenic flower]

@pallid briarcan u help me ?

[pallid briar]

Please state your issue?

[wicked breach]

@vestal verge from where you buy uc

[vestal verge]

@wicked breach Google Play Store

[wooden bramble]

it says the email and password that you enetered did not match our records

[wicked breach]

@vestal verge are you from india

[scenic flower]

@pallid briar I have an access problem. Google Play Login - Network or account error. Re-enter Google Play

[vestal verge]

No

[wicked breach]

@vestal verge where are you from

@vestal verge do you use any vpn

[pallid briar]

Can you send a screenshot?

[vestal verge]

No

@wicked breach india

@wicked breach no

My brother is from usa he is buying uc for me @wicked breach

[wicked breach]

@vestal verge yes bro it's illegal

[vestal verge]

I'm not buying right

😂

I'm not using any kind of VPN

We can use it gobal

@wicked breach my brother stay in usa

He buys for me @wicked breach

[celest shadow]

If you have recently made purchases through unauthorized or by illegal means, your UC will be deducted, @vestal verge. Please only purchase UC in-game or through https://www.pubgmobile.com/pay.

[vestal verge]

@celest shadow I have recipt

[wooden bramble]

@pallid briar thanks bro your the best i got my account back yaayayayayayaya

[vestal verge]

From Google Play Store@celest shadow

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @vestal verge.

[wooden bramble]

finnaly

i love you guys

[pallid briar]

Welcome! Glad to hear that!

[wooden bramble]

thanks a lot brother im been waiting for this account to come back

[celest shadow]

Please let us handle this, @wicked breach. You may use #chat or #pubg-mobile for discussions.

[scenic flower]

@pallid briar

[pallid briar]

Can you please translate, @scenic flower?

[wicked breach]

👍

Ok bie thank you

[scenic flower]

@pallid briar
"Network or account error. Please login to Google Play"
I've tried everything already

[wicked breach]

@celest shadow sorry bro

[celest shadow]

No worries, @wicked breach. Thank you for understanding.

[wicked breach]

@celest shadow bro are you moderator

[pallid briar]

Are you on an emulator?

[celest shadow]

Yes, @wicked breach. If you require assistance, please let us know.

[scenic flower]

@pallid briar
no,phone

[wicked breach]

@celest shadow I have an doubt

[celest shadow]

How can we help?

[wicked breach]

@celest shadow weapon master title we want squad platinum or in squad platinum and can we take title in solo

[smoky spindle]

While opening settings I see 3 linked social accounts and while clicking unlink social account I see 4 social accounts. I can’t unlink any of those 4 linked social accounts as some code pop ups “881013”

What is the meaning of all this? Is pubg mobile playing all dirty stuffs with me only…..
Even if I got able to unlink social accounts, will I be able to unlink all 4 social accounts at once while logging through Email. As I can’t get help from CS I was thinking to make 7d ban on my account myself after unlinking them all at once.

[celest shadow]

You have to complete the achievement in Solo mode in Platinum or above.

[pallid briar]

Can you please help him out @celest shadow?

[wicked breach]

@celest shadow can complete weapon master title in squad

[celest shadow]

Please repair your game and reinstall your Google Play Games application from the Google Play Store.

[wicked breach]

@celest shadow can you explain

[scenic flower]

@celest shadow
already did

[celest shadow]

Please try using a different network connection or set up a DNS in order to log in, @scenic flower. You may refer to subpoint 4.3 in #faq for further instructions.

[upbeat prairie]

Hi, PUBG support team.

Please review for my account, this review request is because I have not violated the PUBG rules in any way and I have not done anything wrong.I'm sure I'm sending this message and requesting a review.l hope you check my account as soon as possible and realize this mistake. Thank you very much for your strong team response.
id:5634487777

name:Đanial十A٭z

[scenic flower]

@celest shadowalready did, the error is the same

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat prairie.

[fathom herald]

Hello,my freind's YouTube channel with 77k Subscribers got 4 Tencent Copyright Strikes and 20 videos got removed for no reason, So please remove those strikes as soon as possible.He never uploaded videos against Tencent Policies.
Channel Name - YouTube Dacoit.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom herald.

[hot stream]

someone can help me? it had lack shark 3 and ran at 90fps. And now in black shark 4 which is better not to run? I would appreciate someone helping me

[celest shadow]

After checking again, you should be able to, as long as you are in Platinum tier or above.

[celest shadow]

You may submit your concerns in #old.

[nocturne python]

Now my msg is deleted👍

[celest shadow]

Please try logging out of your Google account and log in again.

This channel is reserved for support matters related to PUBG MOBILE, @nocturne python.

[smoky spindle]

Piston, you got any clues to my query or shall i post it on #old ?

[celest shadow]

You may submit it to #old.

[scenic flower]

@celest shadowI'm going to try now. Unsubscribe how I will

[celest shadow]

You should be able to log out of your Google account from your device settings.

[night cloak]

Are you still needing helping knowing your registration date? I was able to get my registration date after a couple tries and finally gave them the proper info to start the unlink process of the hackers accounts.

[smoky spindle]

My account is so messed up by hacker, I would like to request chief/mods to send my account to Tencent for a full investigation so that none will have to face problem as I am facing.

[storm flume]

Please do not use languages other than English, @late echo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @smoky spindle.

[late echo]

@night cloak .sim... Yes

[smoky spindle]

Oh again, salting on my wounds!

[late echo]

@storm flume ok

[loud hinge]

any staf here

[crude gazelle]

Hello, one of my friend’s Youtube channel with 77K+ subscribers got 4 copyright strikes from tencent and 20 videos got removed for no reason, so please remove those strikes as soon as possible. He never uploaded anything against the youtube policies. Channel name : YouTube DACOIT

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude gazelle.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud hinge. Remember to read through #faq before asking questions in the support channels.

[smoky spindle]

There is no such way to talk with CS regarding these things anyway. CS = Bots 💯-1%

[scenic flower]

@celest shadowProblem still exists

[knotty stag]

My points are 43

They gave 31 why

😑

[unborn mountain]

You’ve been answered you can express your frustration on #old.

[night cloak]

If anyone else that has their account hacked and it’s linked through Facebook you’ll be able to find the registration date here.

[knotty stag]

@celest shadow 😑

[celest shadow]

Can you please open your Google Play Games application and check if you are logged in?

[scenic flower]

@celest shadowchecked, entered

[celest shadow]

Can you please restart your game and check again, @knotty stag?

[knotty stag]

Same with full squad happening

Restarted 3 times

[knotty stag]

As you can see this

[celest shadow]

Unfortunately, I do not have any other solutions. You may use another network connection such as your cellular Internet and see if that helps.

[hearty chasm]

Do all cases submitted in #copyright get looked at and replied to?

[knotty stag]

What can i do now @celest shadow only wait. And i also report a hacker

In all mic everyone said that guy hacker and i have a clip where i got killed by the hacker(PMNC-2021 LOBBY)

[late echo]

@polar marsh

Can you help me recover my account?

[storm flume]

Please contact the customer service for further assistance, @late echo.

[normal pecan]

@celest shadow what is this red color pan and how my freind got that avatar ?

[granite tapir]

Pubg please help me... In solo i am a ACE STAR 1 player of Asia server and from last 3 days i am getting a lot of hackers in each and every game and i have reported them also but none of them are banned till to because till now I have not got any mail regarding player feedback and if you are banning someone then please give our + back as the hacker killed us and we got minus so please see to it... My player id : 5332880323

[late echo]

@storm flume

There they don't help me, since 18.03.2021 I talk to them every day. Even though I have all the receipts they refuse to help me for the simple fact that I don't know the date of my first login. They should let you know that this date is important as soon as we download the game. Because I spent more if 9,000 reais (Brazilian currency) and they refuse to return my account. And even worse is seeing someone else playing on it every day saying they bought it for $900. I never sold my account. Nonsense. The tip I give is DON'T SPEND YOUR MONEY ON PUBG MOBILE.

[celest shadow]

Please consider submitting a report about your issue in #old so that the developers can take a look at it and correct it if necessary.

[celest shadow]

The red pan icon is the ban avatar indicator which is applied for suspensions of 30 days and above. The normal avatar is obtainable via an achievement.

[normal pecan]

ok bro

[midnight garnet]

hello anyone here from pubgmobile team??

[sick shale]

PUBG MOBILE staff team are not here. What's the issue, we may be able to help you?

[midnight garnet]

Sir i am playing game and suddenly the popup showing that data has been changed i am not using any hack or 3rd party app.I am playing from season 7 on that id and buy royalpass from season 7.i think this is due to kong new event mode. i already contact with pakistan pubgmobile discord they didnot help me. Kindly check my id sir 5509049806. Thanks
i am a small youtuber please review my id and unban it thnaks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight garnet.

[night cloak]

How does the "Im So Unlucky" achievement work. I punched two people without knocking and let them kill me but still didn't get the achievement

[feral forge]

you will have to get at least 1000 damage in a single match and win the match in order to complete the achievement.

[lavish crypt]

Hello pubgm team i am wizard and i have a concern that my friends channel got 4 copyright strikes from tencent for no reason and he is just uploading pubg montages and his channel name is YouTube DACOIT and he is having 80k+ subs and he grinding pubg 1years + please deduct strikes from his channel if possible and his channel gonna terminated under 7days..

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lavish crypt.

[opaque pine]

how can i fix update problems @polar marsh @feral forge

[storm flume]

You can now access #emulator-chat and #emulator-support, @opaque pine. Revert this at any time by sending .emulator in #481204134859505684.

[sly canopy]

Hello, when can enable 90 fps in Poco x3 PRO officially?

[pallid briar]

No information as of now. You can leave your feedback regarding this in #old!

[sly canopy]

thx, but... Do you know how long it took for the redmagic 5 to get 90 fps?

[pallid briar]

Unfortunately I don't have any information regarding this too as of now.

[sly canopy]

Okay, thx .. tomorrow i will make my request in feedback-bugs

[pallid briar]

Welcome!

[night cloak]

hey how does the layout copy setting works? i copyed my layout because i wanted to test it in one of the other two settings but i cant use the code i get when i copy my setup it always says that it cant find my code

[wraith hornet]

U cant copy paste your own layout in other setting give your layout code to your friend tell him to give layout code of your controls he copied and u shift to other settings then

[night cloak]

i see thx

how do i unlink email from hacked account

<@&481161015728406538>

[cloud rampart]

gonna ask. why metro being removed, lol.

[mortal apex]

You cannot unlink your email/number from your account, as for now. You may contact the customer service in game for further information.

Please be advised that the moderator role must be tagged only if there are emergencies.

[night cloak]

ok so i did it with a frind and he also says he dont have the permission how do i give the permission to use my setup lol

[nocturne falcon]

<@&481161015728406538> please help today right now after playing a tdm when i returned to the lobby the loading screen appeared, when i restarted the game this notice is shown to me

[mortal apex]

The Metro Royal mode has been removed for future improvements about its gameplay. Keep an eye out in #news.

[mortal apex]

Please contact the customer service in game.

[ornate quest]

They uploaded a version to my account, whoever did it has a phone number please help

[night cloak]

Can i obtain everithing AKM and this and the mask?'

[mortal apex]

Remember to mention the Moderator role only for emergencies, @nocturne falcon.

[fossil badger]

Hi

[night cloak]

hi

[oblique oar]

@nocturne falcon I'll fix your issue dm me

[mortal apex]

You can copy and paste your own setup and then send it to your friend, so he will be able to use it.

[nocturne falcon]

Ok

[ornate quest]

tina pls help me*

[ornate quest]

.

[night cloak]

yeah thats what we tried but the game said that hes lacking in permission to use my setup haha

[mortal apex]

Please contact the customer service in game for further assistance. The conversation below may help you understand on how to proceed.

[mortal apex]

Could you please share a screenshot of it?

Hello, @fossil badger! How can we help you?

[night cloak]

when he gets on again sure

[ivory laurel]

Someone logged into my account with a newer version of the game and I can't log into the account .

[mortal apex]

Understood, feel free to ping me.

[fossil badger]

Someone is talking to me as he works for you and took my account and said that he would solve the problem and also said no that I do not login to my account today and that he changed the password

؟

[celest shadow]

Yes, you should be able to. The event lasts for another 29 days.

[storm flume]

Please do not use languages other than English, @frozen plaza. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fossil badger]

؟

[frank heart]

Some one please help my account has been hacked 🙏😭

[fossil badger]

Does he work with you because he took my account as he will fix my account?

[lyric cedar]

He didnt work for them and even if he do, they are not authorised to take ur acc. U should never share ur acc info with anyone including official mods.

[night cloak]

Ok we managed that he gets my layout but now I get this code when I try to use his code

[abstract crypt]

Hi I need support

[wooden bramble]

btw admin i got some queistion ?

what is the best emulator for pubg mobile

[abstract crypt]

Having problem social star achievement is not counting

[wooden bramble]

😅

[frozen plaza]

The change country button does not appear in PUBG

[lyric cedar]

Use the official one from tencent

[wooden bramble]

which

tencent buddy

[glass drum]

You shouldn't share your account data on discord or with anyone the easiest part to any bad intentions users is to get your account banned using dual space

[wooden bramble]

??

[lyric cedar]

Yeah i thinl

[lyric cedar]

Recover ur acc asap

[steady grail]

Dear team
From the past 1 week, i am facing severe issues in matching . If you check my account, i stay online nearly 10 hours and i hardly get 2 or 3 matches to play .We play game for relief, but the game itself is making me frustrated. I am trying for a rank push in solo fpp mode. But at this matchmaking level i wont reach conqueror . Ive reported in game many times . So i kindly request you to solve the issue at the earliest.

My id 5757484485.

Waiting for the reply.

Thanks and regards.

[feral forge]

could you please provide a screenshot of your basic settings?

[wooden bramble]

kk i tried downloading nox but it stuck at loading screen 99 percent

[lyric cedar]

Which server? Dont change ur server for conqueror 😂

[feral forge]

you may ask emulator related questions in #emulator-support , @wooden bramble.

[storm flume]

You can now access #emulator-chat and #emulator-support, @wooden bramble. Revert this at any time by sending .emulator in #481204134859505684.

[cloud rampart]

hope my feedback also being notice dev about Metro Voice Pack

[storm flume]

Please contact the customer service for further assistance, @ivory laurel.

[steady grail]

@lyric cedar
Krjp bro

[storm flume]

Please contact the customer service for further assistance, @frank heart.

[fossil badger]

Take my Twitter account and I can't get it back!!!!

[abstract crypt]

Having problem social star achievement is not counting

[lyric cedar]

U wont get matching if there are not enough players and u dont reside in krjp area

[light stirrup]

Please some one awake the emulator support

I am asking there but no one is responsing

[lyric cedar]

No mobile no linked to twitter or mail id??? Try forgot password in twitter

[fossil badger]

I can’t