questions

[night cloak]

Ok so my account with all cloths are still on eu buy still say different server

@heady lotus

[glossy sable]

Nope.

You will have to create a whole new account.

Move to #pubg-mobile, please.

[fierce finch]

I am

[glossy sable]

Need some help?

I guess he didn't need help. 🤔

[celest shadow]

The profile picture has been reset and a punishment has been applied.

[night cloak]

Can anyone tell me if OFFGAMERS is trusted UC seller?

[glossy sable]

Nope.

Your only two options to buy UC are:

1. In-game,
2. This website: https://pubgmobile.com/pay
   Nowhere else.

Best case you can get a UC deduction (penalty) on your next purchase(s), worst case you can get your account banned.

[fierce finch]

‏حل المشكله لم انتهك القواعد

[storm flume]

Please do not use languages other than English, @fierce finch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quaint steeple]

Hi i need some help.
I was a player from india before the ban. And then i uninstalled PUBG
After a while i came to know that some people are playing in my account. I changed my fb, mail password but still they are signing in to my account.

[fierce finch]

I hope to solve the problem of my account did not violate my account rules possess the mother immediately and did not violate the rules please reply

[stone wedge]

Just try logout from all devices when you logout from pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce finch.

[quaint steeple]

@stone wedge they keep logging in i don't know how

[normal pecan]

@feral forge how to download KR version of PUBG

[quaint steeple]

Plz help me although i can't play with this account bcoz of bann but still its a part of my identity

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @normal pecan.

[normal pecan]

👍

[stone wedge]

Check whether they linked with email optionp

Or phone number option

[night cloak]

Hello I need a help my account has been hacked

[quaint steeple]

@stone wedge i tried that too

Now i think its better that PUBG got banned.

[cobalt yoke]

I need report thim plzz 🙏

[brittle wagon]

Someguy keep using bad pictures on guest account and he get banned when i reported you then idont know how he maid new one and change the old one name 😅💔 its realy hurt to be honest I deleted the game because of him the picture is really bad💔

[gusty storm]

My account was hacked by scammer and linked to my account, how to unlink his account

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @cobalt yoke. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please contact the customer service for further assistance, @gusty storm.

[karmic oar]

I am using ROG Phone 5 which has 144hz fps support but still doesn't support 90 fps in pubg

[gusty storm]

How?

[feral forge]

the profile picture of the reported account has been reset and punishment has been applied.

[karmic oar]

I am using ROG Phone 5 which has 144hz fps support but still doesn't support 90 fps in pubg

[brittle wagon]

But he still can do new account!!! When the banned go

[cobalt yoke]

How up the video in link ?

[thin urchin]

اريد التواصل مع احد عملاء شركة ببجي لاني اخذت باند 10 سنين ظلم و عندي امفور السلجيه ماكس 5290702259

[storm flume]

Please do not use languages other than English, @thin urchin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gusty storm]

Please tell me where to contact me to untie the fraudster's account from my account.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @gusty storm.

[unborn mountain]

Feel free to submit a report through #old.

[feral forge]

feel free to report the account if it happens again.

[zealous coral]

I cant add my friend cuz I don't see him

[gusty storm]

Should I write to support in English only?

[soft hatch]

Hello

[past fable]

5328385714
Hacker using ESP hacks , please ban him

[night cloak]

heelo pubg team i want to report that u banned me from your server without any reason (i have came from my other account)
and if i have done a mistake plz forgive me

[soft hatch]

Any supporter in pubg here ?

[fleet wigeon]

Yes

[soft hatch]

I have problem

In pubg kr version

[clear spindle]

This server only provide assistance for the global English version of the game, @soft hatch. You may try contacting the in-game customer service.

[soft hatch]

Is there discord server for kr version?

[gusty storm]

Should I write to support in English only?

[clear spindle]

Nope.

[soft hatch]

Sad but i have qu

[clear spindle]

Depends if the language is available.

[soft hatch]

Will 3rd party emulator problem solve?

[clear spindle]

Using 3rd party emulator or the KR version on the emulator will give you a ban.

Might be, you can check the in-game settings, @gusty storm.

[brittle wagon]

Thxxxx

[soft hatch]

So how can we play game in low end pc

[clear spindle]

Upgrade the PC.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @past fable. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[soft hatch]

Is that the solution 😅

[clear spindle]

Yes.

[celest shadow]

Does he have more than 100 synergy with you?

[soft hatch]

Why not provide gameloop as os

It will solve the problem

[clear spindle]

You can contact the GameLoop team for that.

[soft hatch]

Maybe i will do

Thank you for reply

[clear spindle]

Up to you, Have a great day/night ahead!

[thin void]

Can we unlink email Id? Or phone number @celest shadow

[celest shadow]

You cannot unlink your e-mail address or phone number at the moment.

[thin void]

I'm increasing my synergy with my partner but it's still showing zero.
Can u please help me out Why it not increasing? @Piston#0007

[thin void]

@Piston#000 reply this

[vagrant onyx]

There is max limit

Try after 00:00 utc

[celest shadow]

Can you please provide a screenshot?

[thin void]

Wait this is my friend problem let me get ss

[night cloak]

his name is emin44joker

He swore to me

[quiet falcon]

Why does pubg mobile keep saying that request timeout even though my internet is good

[unborn mountain]

Translate to english and we'll be more than happy to help you.

[left needle]

hello my friend was just in match right now and got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left needle.

[celest shadow]

Please use #discord to report, @wheat pike.

[mortal apex]

Feel free to report and block the player in game, in order to avoid any other bad behavior from the player in question.

[fossil badger]

I have the full account information, but I have a problem with the internal link being stolen and I can't log in. Can you help me so that I can remove the internal link and put a new email

[raven scroll]

What is the reason since yesterday every time I open my Twitter account it gives me like this

[thorny tree]

how to check why an account got banned
player id: 5204687377

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny tree.

[night cloak]

Last season was cheating

[strange fable]

I really didnt do anything

pls help

[night cloak]

config this season

[raven scroll]

@celest shadow @mortal apex What is the reason since yesterday every time I open my Twitter account it gives me like this

[night cloak]

He uses it sometimes cheats

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[mortal apex]

You may report them via this form, @night cloak.

[raven scroll]

????

[night cloak]

Ok

[celest shadow]

You will need to enter the correct details (e-mail, username and/or password) to be able to log into your Twitter account. If you have been trying too many times and the details were incorrect, Twitter will lock you from attempting to log in. You can log in again within 24 hours, you should reset your password or contact Twitter's customer service for further assistance.

▫️ https://help.twitter.com/

[storm flume]

Please contact the customer service for further assistance, @fossil badger.

[hushed adder]

can anyone help me with this?

[native urchin]

plx help me

[hushed adder]

One of my friend got banned just now in match

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed adder.

[placid elk]

@lime juniperPlease check following servers real time report , it says they are removed but they are not removed
1-2 of these servers i have reported them multiple times still they are not banned
840130155388993596
813727581634428968
778234904428150804
671671776429867018
832479191580278824
829342355252969492
840096821208154152
827508878760869968

[native urchin]

<@&639889499718942720> help us

[strange fable]

keep banning people who didnt do wrong that's wat u good at

[native urchin]

bruh chill

[fossil badger]

How can I contact them

[celest shadow]

How can we help you, @native urchin?

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions.

[eager bobcat]

why tencent da ban unfair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eager bobcat.

[zealous coral]

yep

[strange fable]

I been playing for 3 years and I never used any sort of hack or anything that can make me have an unfair advantage

[native urchin]

my pubg is laging

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strange fable.

[celest shadow]

What is your device?

[native urchin]

nokia

[celest shadow]

Can you please send a screenshot of your synergy with this friend from your friend list?

[celest shadow]

Which model?

[zealous coral]

ye gimme sec

[dreamy basin]

@celest shadow leave zaail he is making fun of you

[native urchin]

Nokia 5.4

[native urchin]

bruh u there

[zealous coral]

he has also he's own life he don't look at dc 24/7 bro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd tree.

[native urchin]

you are not in his life how do yk

sus

[pallid briar]

Did you remove his connection recently?
There is a 7 day cooldown. Maybe thats why you can't add him yet.

[zealous coral]

ye, didn't know about this yet ty

[pallid briar]

No worries!

[native urchin]

help me bruh

[zealous coral]

[celest shadow]

You may refer to subpoint 4.6 in #faq for further information. Please do not send off-topic messages here.

[storm flume]

Please do not use languages other than English, @sly night. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native urchin]

piston do u know how to fix lag

[celest shadow]

Please refer to my previous message. If you want an even better in-game performance, you should consider upgrading your device.

[thorny tree]

get better connection and check ur ram

[native urchin]

ooh whats ram

[thorny tree]

go google search

[sly night]

how can I contact the administrator about cheating

[native urchin]

ok

[near folio]

Why I am getting request timed out. I have a strong network then why it's happening 🥴

[celest shadow]

Please provide us with additional details.

[near folio]

@celest shadow help me please 😥

[sly night]

have a video recording of how my teammate and I shot many times in the head to one player with a mini14 and a Mosin rifle, but he did not die

[celest shadow]

Does it affect your in-game ping and can you start a match even when the request timed out notice appears?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sly night. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sly night]

via the report function at the end of the match. it will take a long time and not the fact that it will be blocked. where can i send the video file

[coarse olive]

How much time take to resend again ?

[near folio]

@celest shadow i tried now it does not effect my in game ping. But it's annoying to see it everytime 🥴

[coarse olive]

How much time take to resend code again ?

Help pls i cant login my account

[zealous coral]

what are minimal specs to have 60fps? I saw that people with a50 etc support 60fps and many phones that are much better doesn't support it

[coarse olive]

@celest shadow

[near folio]

@celest shadow bro is there any solution on this ? 🤔

[celest shadow]

You can upload the video evidence to YouTube and report it through the cheater reports form at https://bit.ly/3uDSJZv.

[celest shadow]

Understood. If you encounter it again, please screen record the issue and report it in #old.

[celest shadow]

You can try again tomorrow. There is a 24-hour cooldown.

[coarse olive]

Ahhhhh 24h 🙃🙃🙃

Thanks piston sir 😘

[celest shadow]

You need to have at least the Snapdragon 835 processor or above to be able to run the game at the extreme (60) frame rate.

[maiden wedge]

Hi @celest shadow sir

[celest shadow]

Hello, @maiden wedge! How can we help you?

[maiden wedge]

Can i ask you for a favor to reban my players id whose

[celest shadow]

Can you please elaborate your issue a little properly, @maiden wedge?

[maiden wedge]

I want to report file claim cause my 4 players ids have been suspended saying they have cheated while playing classic

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden wedge.

[indigo badge]

My friend they stole his account, we want to get it back how can we do?

[unborn mountain]

Contact the customer service for assistance, @indigo badge.

[zealous coral]

why does than exynos 9610 support 60fps bruh

[indigo badge]

Where i can found them?

[unborn mountain]

Refer to subpoint 5.4 on #faq, @indigo badge.

[cursive wedge]

Is GFX Tool Legal to use?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cursive wedge.

[ionic iris]

When will Vikendi be back ?

[unborn mountain]

Please xplain your issue a little properly so I can understand and help you.

[unborn mountain]

Soon, soon, soon.
It'll be back soon, no eta.

[zealous coral]

@unborn mountain (sry for ping)

I'm just asking my self how does exynos 9610 support 60fps but snap 730g not

[pallid briar]

Maybe the game is better optimised for that phone and not the other phones yet. You can always provide your thoughts and feedbackd in #old!

[zealous coral]

better optimised but on exynos its even lagging on ultra :-:

but anyway thanks for help

[pallid briar]

No worries!

[steady smelt]

Hello, I'm getting request timeout when I'm in the lobby so is one of my teammates, the ping is normal but it's just annoying

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[ionic iris]

Is it allowed to play pmco qualification (for example) with emulator ?

[celest shadow]

Please report the issue to #old.

[celest shadow]

You cannot.

[celest shadow]

Only mobile devices are allowed.

[ionic iris]

What happen if someone does it ?

[celest shadow]

@onyx cairn will be able to assist you further in this regard.

[night cloak]

Where can i get midasbuy transaction history ? i made it without a midasbuy account

[celest shadow]

You can check the payment receipts from your Gmail.

[night cloak]

i mean i made it without a email

[celest shadow]

It will not matter if you do not have an account created on Midasbuy. You can obtain the payment receipt either from your linked e-mail or text messages. It depends on which payment method you used during the purchase.

[cursive relic]

Yeah you can leak data but yeah that’s our fault how rude and selfish you guys are .

[storm flume]

Please refer to this channel's pinned messages for further information, @cursive relic:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

yes sir i have proof of payment , text message from the bank and transaction history receipt from subchannel that was redirected from midasbuy

i need to recover my pubg account, when i gave them , they said its not valid you need it from midasbuy

[cursive relic]

You can’t even connect us to related department cuz why should you do these things … your support is worst in the world tbh

[celest shadow]

You may contact Midasbuy's customer service at [e-mail].

[night cloak]

yes sir i did , and theu just closed saying that they cant help

im so frustrated right now

[storm flume]

Please avoid going off-topic, @cursive relic. You may have unrelated conversations in #chat.

[night cloak]

@celest shadow can you guide me please , im helpless right now

[cursive relic]

Its related to my account @storm flume

[celest shadow]

Have you ever purchased UC through the Google Play Store, @night cloak?

[night cloak]

yes i did , but pubg is asking me my first purchase

[cursive relic]

@celest shadow

[night cloak]

which was made in midasbuy

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance, @cursive relic.

[hard sage]

Hi I mistakenly bought classical crate with UC and I want to refund what to

[cursive relic]

They don’t reply nd don’t help

[hard sage]

What to do ?

[cursive relic]

I have been contacting them for last 1 month

[celest shadow]

Oh. If you do not have an account on Midasbuy, this information might not be easy to obtain. It would be easier on Google Play Store since it will send you a payment receipt upon a successful transaction.

[celest shadow]

You cannot refund it. Please be careful next time.

[night cloak]

uhm okay, what should i be doing now . over is over

[cursive relic]

@celest shadow

[unborn mountain]

you cant, acidentally or intentionally no uc back
It's stated on the TOS.
No REFUND as well.

[celest shadow]

You may send them another message as a kind reminder or start a new conversation, @cursive relic.

[cursive relic]

I have

And why they start the conversation again again and start the from scratch again

[celest shadow]

You can try providing a screenshot of the notification or payment receipt you received via your payment method. Other than that, I do not have any other solutions at the moment.

[cursive relic]

They should have any case id

[glossy sable]

That is an easy thing to say, but it is false.

[night cloak]

yes i have sent them all legit proofs i had. they doesn't seem to helping. how can i recover my account now . i have been contacting oubg for almost 2 months now. they just close the case and start again and again.

[cursive relic]

@glossy sable Yes but you can’t help us because its not your duty right

@night cloak same

[night cloak]

midasbuy doesn't seem to help. pubg doesn't seem to help. the hacker just changed my name and linked his 3 socials to mine. not letting me play

[glossy sable]

Nope, I am just another community member. Just like you, but with a different color. ;)

[cursive relic]

Do you have access to any guy who can help me … i have spent a lot of money on my account 🥺🥺@glossy sable

[night cloak]

@cursive relic me too

[glossy sable]

As I told you... Account security is your own responsibility. We can only tell you to do these:

1. Contact the in-game Customer Service,
2. a. Contact your social media's help desks, recover and secure your accounts,
3. b. Enable 2FA (2-factor authentication) to help secure your accounts,
4. If none of these work, we can not help you. Ranting and/or insulting us is not going to do anything. Create a new game account and move on; take this as a lesson to learn.

[cursive relic]

What’s your support is for .. i have all the proofs but why are they not helping me

[unborn mountain]

We only provide community support here.

[cursive relic]

Why don’t they help

In game support

[civic badger]

My Mythic Fashion Account Got Hacked And Then Banned#In previous days many accounts third links were hacked my third link was also hacked and the hacker added his google play and then he Banned my account with third party apps for one day after that my account got 3 day and after 7 days ban and then 10 years ban. It was not my fault i have spent a lot of money on my account. I am so depressed.
PUBG id Name:'DAKUそDOCTOR
PUBG Character id:5100839525

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic badger.

[north veldt]

hi! where do I get those cool popularity gifts like red tea, fireworks.. ?🙃

[sick shale]

They will proceed with your request only when you provide the requested information. @cursive relic Please be advised that we are not affiliated with the customer support team and are unable to assist with account related issues. Sending the same questions over and over will be considered as trolling and punished accordingly

[cursive relic]

Ok

[night cloak]

@sick shale can you help with my queries above?

[sick shale]

From events. Please note that a few events in the game are region-specific

[cursive relic]

@sick shale you guis ate related to bugs?

[sick shale]

I believe your questions have been answered by a moderator and other community members

[night cloak]

yes they were answered but didn't give a solution

[sick shale]

There's no much we can do here

[night cloak]

Hi. Can anyone tell me shoud i need get ace 1 star to get canqure frame.i play krjp solo .now i am 4216 points and my server rank 318

mhmm ohkayy . so i guess i just have to be stuck here

i cant seek help from pubg nor midasbuy

[sick shale]

Just reach the Ace tier, no need for stars

[onyx cairn]

No it is not allowed and the team will be punished accordingly.

[night cloak]

@sick shale ok thankyou

[analog fable]

you will be promoted to conqueror tomorrow at 0820, you will be required to play 5 matches in conqueror tier to claim the conqueror frame

[limpid holly]

IS speeding the bukkets without using third party can ban me??

[sick shale]

Bukkets?

[sick shale]

Oh, you will have to play 5 matches in Conqueror tier in order to get the frame

[hollow heath]

request time out bug

anyone else facing???

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hollow heath. You can also submit a report in #old in compliance with the channel's pinned instructions.

[boreal ibex]

my friend's account was not accepted by pmnc

Why this happened

[night cloak]

is server currently down?

[unborn mountain]

no.

[slate frost]

my friend's account was not accepted by pmnc

because of this ridiculous problem we will enter 3 people 'PMNC' is so funny

[halcyon hill]

I literally got scammed in this game and nobody even responded to me yesterday

[wide void]

Contact your respective pmnc management for the issue

[wide void]

You may contact Your respective Pmnc management for further assistance

[viral patrol]

How much team will qualify for semi final in PMNC I didn't understand second part
Each team earn 340 point will qualify?

[clear spindle]

The moderators in here cannot help you with that, @halcyon hill. Contact via in-game customer service for that.

[wide void]

You may read the faqs and rule book of PMNC available on website

[halcyon hill]

I did. All they did is ask for my email and showed the same automatic responses. I bet there is literally no way to talk to a real person there.

[clear spindle]

Keep trying, there should be a way.

[wide void]

Refer to #faq 5.5

[halcyon hill]

yeah sure whatever

[wide void]

.... What are you referring to?

[night cloak]

He is pushing in solo

Teaming up with a hacker

[clear spindle]

Report him via in-game.

[night cloak]

I have reported but he has kill me twice

[clear spindle]

It may take some time to verify the report, Have patience.

[night cloak]

Ok

[deft helm]

I just got bans and reason was "Violation of User Agreement" I have no idea what that means but I never used any type of cheat that would give me unfair advantage can anyone help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft helm.

[errant flume]

how fix it

[storm flume]

Please contact the customer service for further assistance, @errant flume.

[night cloak]

how to fix

I'm already on the latest version

[celest shadow]

Please set up a DNS (refer to subpoint 4.3 in #faq for further instructions) and perform a routine repair from the login menu once you have the DNS set up.

For your information, this is the latest version of the game, you may need to download the in-game patches:

[north veldt]

i accidentally switched servers from EU to KRJP. is there any chance i can switch back to EU without waiting 60 days ?

[night cloak]

download again

[celest shadow]

Hello there. Unfortunately. your only option is to wait for the cooldown. Please be careful next time and read the notices before confirming to anything.

[celest shadow]

Yes, you will need to download the latest in-game patches.

[north veldt]

😦

[foggy musk]

Hi

[celest shadow]

Hello, @foggy musk. How can we help you?

[foggy musk]

I'm not speaking of English

[celest shadow]

You can join the PUBG MOBILE MENA Discord server for further assistance in your preferred language:

▫️ https://discord.gg/pubgm-mena

[night cloak]

how to handle it?

[celest shadow]

It is automatic, just repair the game and let the game download the patches.

[foggy musk]

I'm Arabic man

[night cloak]

I've downloaded it up to 10 times, and it's still happening

[thin cypress]

Is there anyone authorized to contact me?

[foggy musk]

You can speak to Arabic

[celest shadow]

You can get support in Arabic in the MENA server, @foggy musk. Please join it.

[celest shadow]

Did you try using a DNS while performing this?

Hello, @thin cypress. How can we help you?

[night cloak]

i don't understand using dns

[celest shadow]

You may refer to subpoint 4.3 in #faq for further instructions.

#faq message

[thin cypress]

bro my account was stolen i want to get information about it

[celest shadow]

Please contact the customer service in-game for further assistance.

[valid vortex]

Oneplus 8t no 90 FPS ?

[thin cypress]

I don't have a brother writes 1

[valid vortex]

I have no not giving me options

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy musk.

[celest shadow]

Can you please check if you have enabled the 120Hz screen refresh rate from your device settings?

[night cloak]

ok, thanks u

[valid vortex]

Should I delete game and re download

[unborn mountain]

You can try doing a routine repair, @valid vortex.

[valid vortex]

Ok

[sleek raft]

My account was hacking someone please help

[valid vortex]

Im going to return it and get oneplus 8

[normal pecan]

it mean umm like this your SRC or game logn version was not official if that SRC version go higher than it be you r in trouble becuase u can't fix it

telling this becuase my freind downloaded a GFX tool and it's showing in the login page not is 1.4.0.15165 it started showing 1.4.0.99999 and now i need to wait till the PUBG update 1.4.1 comes 😆 i think same is ur's even idk how to fix that so u need to wait till next update tho

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @normal pecan.

[stark zodiac]

My account was stolen, but the thief linked it to Twitter. We called the company 14 days ago and there is no solution

[solid heath]

Hello why i am unable to see enemy when i am on parasuit but they appear after landing what is tuis

[west hull]

Hello my account is been banned for 10years bro I'm a content creator of pubgm on YouTube with 80k subscribers I uploaded GamePlay and all but due to some reason I got banned for 10years and I'm playing in iOS device . YouTube- NOTRK

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west hull.

[night cloak]

Plz help me

[wide void]

What help do you need?

[night cloak]

Hello, I have a question regarding PMNC
one of my players didn’t receive the mail confirming the games, and she can’t get into the matches
I’ve double checked all the ID while registering I don’t get why she can’t play it

[night cloak]

I cant login my account

[wide void]

What does it say on screen?

Can you show a screenshot

[night cloak]

🥺🥺🥺🥺

[wide void]

You may contact your respective pmnc management team to resolve the issue

[night cloak]

What do you mean?

[wide void]

Try routine repair and then restart the device afterwards it should fix

[night cloak]

How

😟

[abstract meteor]

sometimes the game show the combat and lobby i can change graphics and it changes with pressing ok
and sometimes it says "requires restarting" , no combat and lobby options
what is the reason ?

[wide void]

Contact your regional management team who is organising the tournament for every country or region there are different managements you can contact them via email given on the website of esports or via your regional discord server of pubgm

[night cloak]

Alright thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby brook.

[wide void]

From login page on the right side you will see second icon repair you may click it and then select routine repair

[wide void]

I do not have information regarding this and yet I can't understand what you are trying to say

[night cloak]

Don't work😟

[wide void]

Contact ingame support for assistance

[abstract meteor]

sometimes when in graphic you see combat and lobby options and you can change graphics in real time
and sometimes you see in the graphics "requires restart" and no combat and lobby options
what is the reason ?

[night cloak]

Oky

[wide void]

I don't know the reason but you may report this in #old if you think it's a bug I havent experienced it

[pallid briar]

Please note that some graphic changes (For example:style) are effective immediately but others might need a restart. Also the "general settings" section of graphic settings are combined (combat + lobby) which is why there is no separated combat/lobby option. Hope this answers your question and you can always provide your feedback/opinion on #old as suggested already.

[onyx cairn]

Kindly mention me or another Esports moderator in here before providing a wrong answer by accident. Thank you in advance. @wide void

[lost whale]

@night cloak please use different Network & Let me know if it work or not?

[night cloak]

Oky

[trail swift]

Can anyone tell me why it is not completed?

[frosty depot]

@trail swift re-login

[trail swift]

Ohk

[cursive relic]

Mod

Can anyone guide me that we can change our third links?

[obsidian tinsel]

can you access third link

[cursive relic]

No someone changed it how it is possible?

I had linked it earlier and i only have access of that link

@obsidian tinsel

[obsidian tinsel]

can you open the game with 3rd link

[cursive relic]

now i cant but earlier i was able to

[obsidian tinsel]

then you have to contact pubg customer support but they will never help you instead they will ask you a long list of details.

[cursive relic]

Are you a mod?

Or user like me?

[obsidian tinsel]

user

[cursive relic]

They told me that they are working

Let me show you a ss

[obsidian tinsel]

bro i have been here for 2 day to remove my third link but they are not helping me.\

[cursive relic]

I have been contacting them for 1 month

[obsidian tinsel]

its only a bot reply

[storm flume]

Please do not use languages other than English, @tropic ocean. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cursive relic]

Pathetic supoort

[obsidian tinsel]

pubg customer support is very bad

[cursive relic]

Worst

[obsidian tinsel]

you are right😩

[lunar saddle]

Hello I'm from Israel
Someone stole my personal account in PUBG.
A few days ago, the device automatically took me out of the game, and then it disconnected my Twitter account, and then my account was banned, and I couldn't play with it much. After unblocking, I tried to enter through the game center, which is also suspicious of the account, but he refused and gave me a new account.
I entered from the new account through my account number that was stolen and I saw that someone changed the name of the player and the country and played in the account.
Account number: 5123465886

I spent More than $4,000 has been spent on the account
I have documents to purchase and ship sacks from my card and to my account
Please help, thank you

[mighty quail]

Guys my account get 10 years banned without any reson anyone can help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty quail.

[obsidian tinsel]

it is impossible to get ban for 10 years without no reasons

[cursive relic]

@obsidian tinsel pubg is giving this ban with glitch bab

[trail swift]

Not working

[trail swift]

Any admin or mods can you tell me ?

[night cloak]

Hello MOds

[night cloak]

bro my previous discord is band my mods

[minor glacier]

Hello

[pallid briar]

Hey! Please state your issue.

[pallid briar]

You are getting auto-muted because of using a certain word.

[minor glacier]

Speak Arabic?

[pallid briar]

Please do not use languages other than English in this server. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

You might want to join the MENA Server.

[night cloak]

how can I enable UHD on gameloop

[storm flume]

Please contact the customer service for further assistance, @lunar saddle.

Please do not use languages other than English, @dark spire. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dark spire]

I don't want to open an account, but I don't know if they mean someone who talks to me on my own, I'll send him a picture or a picture of the problem.

[obsidian tinsel]

what is your problem

[night cloak]

No 😞

[storm flume]

Please do not use languages other than English, @dark spire. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dark spire]

I'll send you a photo of the problem.

[unkempt basalt]

Hello, I accidentally changed the server, from Europe to North America, I want to go back, statistics are not counted on the server in Europe.
North America has a very bad connection, I played only on the Europe server, you can return me to the Europe server.
Nickname DemonicKARVET id5537410648
Please ask for your help.

[feral forge]

unfortunately, you will have to wait for the cooldown to end in order to change your server again, there is no other way.

[obsidian tinsel]

it is not possible you have to wait 60 to 90 days to again change server

[unkempt basalt]

I can't wait that long, because the ping is bad on the server and the result is not credited to the Europe server, I play only on the Europe server

[obsidian tinsel]

no bro you have to wait

[unkempt basalt]

technical support inside the game does not respond, changed the server by mistake by accident!

[obsidian tinsel]

no bro it is not possible

[feral forge]

where are you from, @dark spire?

[odd kite]

Hi

Are there same one can help me

I wanna same uc in my account

[obsidian tinsel]

what is your problem

[odd kite]

Only uc

[celest shadow]

You can purchase UC in-game or through https://www.pubgmobile.com/pay, @odd kite.

[odd kite]

My account now is got hacker

I am so sad

Please help me

[unkempt basalt]

due to the update and the erroneous server change, now I have to suffer, why the technical support is not responding inside the game, how to fix the error?

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance, @odd kite.

Your only option is to wait for the 60-day cooldown, @unkempt basalt. Please be careful next time and read the notices before confirming to anything.

[umbral bay]

If anyone change SRC Version his account will be banned or not??? Please tell me

[celest shadow]

As an temporary solution, you can ask your friends who has your preferred server selected to invite you, @unkempt basalt. They should be the party leader so that you can play with a lower ping.

Please do not beg here, @odd kite.

[obsidian tinsel]

it will get ban

[odd kite]

Help me

[storm flume]

Please contact the customer service for further assistance, @odd kite.

[odd kite]

Yes i wanna assistance

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @odd kite.

[odd kite]

Yes

[unkempt basalt]

I repeat that the server change was wrong! on YouTube they say tech support helps, why should I wait because of illegible small text after updates with in-game resolution, and erroneously random selected actions. ???

[odd kite]

Help me

[graceful quartz]

@evryone @polar marsh custmor service is. Not helping anyone and now i lost a hope that my account has banned because of THIS PUBG MOBILE and i will never play pubg because of their responce over my mails and tickets and complaints about my account got hacked and now the hacker got it banned i was telling @pubgmobile before but there is no use at all iam not satified and if i want to continue my journey with pubg mobile i must get my account back because i didnt do anything wrong as i was informing support system what will happen

[celest shadow]

You should not trust the information on YouTube as it can be wrong or outdated. The customer service in-game cannot assist you in this matter anymore since this was your own decision. Repeating your questions will not change our answers.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful quartz.

[odd kite]

Pubg help me #
@polar marsh

[buoyant hamlet]

Hey, I spent 10 years and injustice. I do not use hackers and do not change game files

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant hamlet.

Please refer to subpoint 2.12 in #faq for further information, @outer anvil.

[unkempt basalt]

can i then email tech support pubg mobile? I do not intend to wait because of unintentional actions, they do not want to help me here!

the decision was an accident due to illegible small print!

I ask for an email from tech support to contact me directly.

[celest shadow]

[e-mail]

[unkempt basalt]

thanks even for that

[umbral bay]

It's not getting ban

[obsidian tinsel]

it may get ban and the account will go to SUSPICIOUS activity

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK,

also please delete the yt link as other user can access that.@tulip falcon.

[scarlet anvil]

@celest shadow hey Can you please check your dm

[odd kite]

Help me help me help me

I need same uc to chane an account

[obsidian tinsel]

are you real

[cursive pulsar]

pls elaborate your issue

[odd kite]

No becarful i am you brother

[scarlet anvil]

Yes🙂

[odd kite]

I have an accoun today is got haker

He is becarful but i am only make cry

[scarlet anvil]

Any moderator here? @obsidian tinsel he is abusing

[onyx cairn]

Wowowowowowow, stop stop stop stop. This is not the right place for conversations, @obsidian tinsel

[storm flume]

Please do not use languages other than English, @obsidian tinsel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[normal portal]

I accidentally changed my server, normally my server is middle east rank and I'm confused can you help me

[storm flume]

Please avoid going off-topic, @obsidian tinsel. You may have unrelated conversations in #chat.

[odd kite]

Help me for my account

[wide void]

You must wait for cooldown to over

[storm flume]

Please do not use languages other than English, @odd kite. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[valid vortex]

All imma say is PUBG don’t ban for no reason

[cursive pulsar]

contact customer service in this regards

[paper owl]

If i reach conqueror will my account get ban?

[storm flume]

Please avoid going off-topic, @scarlet anvil. You may have unrelated conversations in #chat.

[normal portal]

they helped some people because they were famous @wide void

[cursive pulsar]

no

[scarlet anvil]

I need to talk with Tencent. Anyone here can help me or assist me?

[covert mason]

why is there “request timed out” message ingame for the whole day? and its not only for me my friends also have it

[wide void]

No one is given unfair benefits you must wait for 60 days in order to change the server

[cursive pulsar]

Where are you from?

[sick shale]

What's the issue?

[normal portal]

why wait 60 days?

[sick shale]

To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.

[normal portal]

It will be 1 week, it will be 2 weeks, 60 days, why will s19 be over, 60 days will be almost over and I was losing rank

[covert mason]

what does that have to do with the bug, even when i switch to 4G and restart my game its still there

[sick shale]

Please submit a report regarding this issue in #old

[celest shadow]

You can send your inquiry to the #community-team channel when it reopens, @scarlet anvil.

[storm flume]

Please contact the customer service for further assistance, @odd kite.

[paper owl]

I played fpp and i reached conqueror.after 6 days my account got banned for 3 days within 10 mins it changed to 7 days.what is the reason for extension of days?please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper owl.

[cursive pulsar]

PUBG is banned in some regions and players from those regions experience network problems

[scarlet anvil]

When will it be reopened?

[celest shadow]

No ETA.

[covert mason]

im in europe, its not banned here

[normal portal]

I accidentally crossed into Europe from the Middle East. can you bring me back to the middle east

[scarlet anvil]

But I just have 5 days otherwise I will lose my Channel. So, I can't wait that long

[sick shale]

You must wait for the cooldown period to be over. No other option

[keen lagoon]

i want to unlink email from pubg, please help me, i badly need it

[storm flume]

Please contact the customer service for further assistance, @keen lagoon.

[keen lagoon]

customer service isn't helping @storm flume

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tulip falcon.

[tulip falcon]

@storm flume Hello Dyno I Am Confused This Website

[sick shale]

How it's confusing, @tulip falcon ?

[tulip falcon]

I am Confused Channel Link

[sick shale]

What do you mean?

[keen lagoon]

@sick shale please help me to find out how do i unlink my email from pubg,i ve contacted customer service but BOT isn't helpingme

[sick shale]

You should copy only the channel ID, as shown in the highlighted example

From the desktop version

@tulip falcon You will be muted if you keep ignoring our messages

[sick shale]

Can you take a screenshot of the conversation

[keen lagoon]

yes

[tulip falcon]

This Problem Solutions Please

[sick shale]

@tulip falcon Please contact me privately and I'll instruct you on how to acquire the channel identification

[solemn iris]

When is 90fps coming in red magic 6?

[sick shale]

Please be patient till they respond

[sick shale]

No information

[keen lagoon]

@sick shale can i contact you personally?

[night cloak]

hey guys i wanna to connect with any admin >>> i taked ban fron no reason i playing from season 4 >>> i talked with bot in bubgm

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[keen lagoon]

@sick shale actually i'm not getting any solution from in game customer support , i just want a way to unlink my email

[slender roost]

@sick shale

I don’t have my first purchase

[keen lagoon]

the mail i linked to my account that belongs to my brother, thats why now, i'm trying to unlink that email and link a new phone number. @sick shale

[night cloak]

[sick shale]

It is a must to provide the requested information in order to verify the ownership and proceed with your request, @slender roost.

[glossy sable]

You said "my" email, now it's your brother's?

🤔

[sick shale]

Customer service is the only option for account related issues. We cannot do anything here

[cursive pulsar]

sus

[keen lagoon]

can you give me a mail where i can contact with someone?

[sick shale]

Email address is intended general inquiries, not account issues

[keen lagoon]

but i have access to my brothers email also, thats why i said my email

[glossy sable]

I see.

[lost whale]

Reinstall your game

[trim phoenix]

report hacker: i reported him through in game still he didnt got banned today i died by him 3 times

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @trim phoenix. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[calm bough]

lease help me, sir. Hackers are hacking my game Connect Gmail ID and changing my name from my ID and trying to unlink my Twitter. I can't play games because hackers are logging in to my ID again and again. I can login to my account with Twitter I have the 3rd link of my game identifier. Sir, please remove Gmail from my game ID. Sir I buy UC regularly and play regularly. Please unlink Gmail from my ID.

[ionic iris]

Hello i need esports support

[night cloak]

how can I enable UHD graphics on gameloop

[calm bough]

lease help me, sir. Hackers are hacking my game Connect Gmail ID and changing my name from my ID and trying to unlink my Twitter. I can't play games because hackers are logging in to my ID again and again. I can login to my account with Twitter I have the 3rd link of my game identifier. Sir, please remove Gmail from my game ID. Sir I buy UC regularly and play regularly. Please unlink Gmail from my ID.

lease help me, sir. Hackers are hacking my game Connect Gmail ID and changing my name from my ID and trying to unlink my Twitter. I can't play games because hackers are logging in to my ID again and again. I can login to my account with Twitter I have the 3rd link of my game identifier. Sir, please remove Gmail from my game ID. Sir I buy UC regularly and play regularly. Please unlink Gmail from my ID.

[indigo badge]

I want to talk with ragnar

[obsidian tinsel]

what is your problem

[indigo badge]

My account has ben stolen

[slender roost]

I lost that old iCloud account and I still have access thru my gmail to get in that account

[indigo badge]

My account has been stolen, any help

[night cloak]

HOW to enable UHD graphics ON my pubg mobile

[little cliff]

Contact customer service.

[night cloak]

doesn't work

[indigo badge]

Where?

[sweet apex]

Why didn't I get pmcc event?

[abstract vector]

My account in PUBG has been hacked and I want to unlink it from Facebook

[night cloak]

I got message suspicious activity so can't log in and my email have no access to it because for sorry was a temporary mail what to do?

[night cloak]

Contact customer support for further information regarding to your unlink process.

@night cloak Can you still access to your account?

[abstract vector]

no result

[little cliff]

Their email is ; [e-mail]

[night cloak]

@indigo badge You can contact them via in-game by clicking settings button and then bottom left you will see a ‘contact’

@night cloak this message refuse me to access but i have the email and pubg password

Can I see the screenshot of the message?

@night cloak sure

Hmm, can you make it English so I can understand what it say.

It says that we detected suspicious activity and use your mail to change password and if find difficult contact with customer service

And for sorry it is a temporary mail

Change your in game language to English and send a screenshot like that

@night cloak ok give me 2 minutes

Okay you can use verification code to login

Can you get the verification code?

@night cloak the email was for sorry temporary mail, have no access to the email

[abstract vector]

I want to unlink my Facebook account because it was hacked

[night cloak]

If you can’t access to your email try to contact customer support by clicking that button says ‘customer service’.

[night cloak]

@abstract vector

Lol not helping at all

Need a person talk to me but its a ropot

[slim summit]

Thanks for help @night cloak

Is pubg mobile will support 120 fps soon? Is there a way to change it to 120 fps, my device support 120 hz already.

[night cloak]

Robot*

@night cloak The people in this discord server aren’t the real support who works for PUBGM we’re volunteering for them. We have no power to get your account. Only the real support can do it.

@slim summit 120 hz supports 90 FPS don’t know about 120 FPS.

@night cloak so please tell me how to contact them

@night cloak its bot replying

[slim summit]

Yeah, i see just "Extreme" in the settings its 60 fps not 90 fps.

[night cloak]

@slim summit Then your device doesn’t have accessibility to 90 FPS, also 90 FPS was a one time thing only with One Plus phones.

[slim summit]

Ok thank you for help! @night cloak

[gentle wing]

My merit went down cuz I blew up 2 randoms. They were trying to blow me up first and I tried to play nice till I had no option

[vague mantle]

dear pubg officials, I have been banned unfairly, the owner of the account ID 5233395006, I am waiting for your help ban date 02/06/2021 how many days i eat 30 days Best regards, MUSTAFA HANÇER🇹🇷

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague mantle.

[gentle wing]

That not riggt

Right..

[night cloak]

HOW to enable UHD graphicson Gameloop

@night cloak Type .Emulator in #481204134859505684 to access #emulator-support.

@night cloak please tell me how to contact them.

[celest shadow]

You can report the players for griefing.

[night cloak]

Sorry to hear that, but unfortunately the merit system is for those who kill others the robot can’t decide who was nice or wrong

[gentle wing]

I dont care, but honestly I'm going to protect myself. Not going to loose points from 2 ignorant randoms and then report me. Pubg needs to fix this cuz it's not fair. I did report

[night cloak]

@gentle wing You can use #old to give your feedback about the merit incident

[gentle wing]

I may do that

[night cloak]

You’re very welcome to do so.

Guys i came here because customer service in game isn't real its robot and always give article and end conversation. That's not customer service @night cloak @celest shadow

So how to contact with real humans like real person try helping like you?

Why you stop replying to me!!

[heavy vortex]

@night cloak 👀

[winged umbra]

Hello, I just logged in after a couple of days and the main/lobby screen keeps saying "request times out" any idea why?

[night cloak]

Am I missing something? How did I not get MVP?

[winged umbra]

Survival time (it's dumb but that's unfortunately how it works)

[night cloak]

That’s another thing I got the last kill how do they have a longer survival time?

@heavy vortex that's why i asking you how to contact them like I'm talking to you right now

[winged umbra]

Maybe they landed faster/before? Because I guess that's when it starts counting (not sure)

[night cloak]

[heavy vortex]

#faq 5.4 @night cloak

[obtuse quail]

Europe and middle east server ping is not stable !!

[night cloak]

@heavy vortex i guess we help each other here

[night cloak]

Please avoid going off-topic, @winged umbra, @night cloak You may have unrelated conversations in #chat

@obtuse quail Please use #old.

@zinc shuttle Okay, now you have to wait till they respond back.

[zinc shuttle]

What to do next with I have sent all my Information to them but they are sending same message

[night cloak]

@heavy vortex but what at #faq isn't true it's always end conversion

[plush mantle]

bro i need help with emulator graphic settings

[heavy vortex]

@plush mantle

[night cloak]

@night cloak #faq look at 5.4

[zinc shuttle]

They asked weather hacker used his Social Media Account to connect to my ID, and I told them that I dont know how he connected to my PUBG Account and I dont know his ID

[night cloak]

@heavy vortex @night cloak as you volunteers for sure you know how to connect with real person in customer service right

[celest shadow]

If you have a screen recording of this issue, please submit a report to #old so that the developers can look further into it. Thank you.

[celest shadow]

You will need to answer the FAQ bot according to your issue in order to be able to be connected to a support agent that can help you.

[night cloak]

@night cloak i did read it all but tried alot always end conversion

@celest shadow can tell me how to do that?

@celest shadow is that will really work?

[celest shadow]

You just need to select the options according to your issue. Once you have, a support agent will respond to your inquiry as quickly as possible.

[storm flume]

You can now access #emulator-chat and #emulator-support, @plush mantle. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

You may use #emulator-support for further assistance, @plush mantle.

[night cloak]

You mean FAQ bot in discord or in game? @celest shadow

[celest shadow]

Customer service in-game.

[night cloak]

@celest shadow 😫 i will crying guys i swear it's not helping at all and ending conversation, there's no direct way like i talk to you now?

[celest shadow]

Unfortunately, no as the customer service in-game receives an enormous amount of requests every day, it may take some time for them to respond to you.

[night cloak]

Guys thank you for replying to me but you didn't help, and this game is huge and haven't a real customer service that's really shame, it mean i should leave the game forever and its really bad. Thanks guys again for replying to me.

[runic arrow]

My account was stolen!!! I need help!!! 『X4』Paula ID 5971329068 .... Please help me to get back my stolen account ... they even stole my facebook account to steal my pubg account... I have reached level 56 Overachiever .. two seasons 16 RP100 and 18 PR100 !! Please help me

Please help me!

[celest shadow]

You should contact the customer service in-game for further assistance in this regard, and the customer service of your social media account in question.

▫️ https://www.facebook.com/help

You may refer to subpoint 5.4 in #faq for further instructions on how to contact the customer service in-game.

[runic arrow]

This means that I would never be able to return back my pubg account except when I fix the problem of my facebook?

[celest shadow]

Yes. You should recover your social media account first.

[runic arrow]

Can we stop the hacker and ban the account until I save my facebook account?

[celest shadow]

Intentionally suspending your PUBG MOBILE account is not recommended.

[runic arrow]

I need to contact someone from the customer service please?

[celest shadow]

You should recover your social media account first. To contact the customer service in-game, please refer to subpoint 5.4 in the #faq channel for further information.

[runic arrow]

Thank you

[winged umbra]

Is there any way to know when items bought with BP will stop being for sale?

[gilded saddle]

Hello my twitter account has be hacked , what i can do ?

[rapid oar]

Where to report Yt channel promoting hacks?

[obsidian tinsel]

report here https://docs.google.com/forms/d/e/1FAIpQLSc4OjEgxlYpcAO7zkd9-jLNvkB3nZRsrkMv-IqVII6EnL0DnQ/viewform?fbzx=7664352553458159296

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @gilded saddle.

[wintry girder]

Hello, I just found a bug today. I was playing a match with my teammates. Everything was going smooth suddenly we started another match and they couldn't hear my voice but their mics were ok, they can hear themselves. I checked every single thing from audio to microphone but everything was on point. No changes were made. My device is OnePlus 7 pro. I saw an post on oneplus forum that while playing on wifi this glitch happens and his mic stop working but teammates can both talk to themselves and hear. But this problem gets solved while playing in mobile network. Point to be noted that this glitch post was posted in the forum exactly 1 year ago.
So I told one of my friend to log in to pubg so that we can team up in lobby and see if the mic works in wifi and mobile network. But we found something else and this is really funny.
My server is Asia and my friend's server is Europe. When we teamed up in lobby he was the leader, so the server was Europe as well. My mics were all good and we can hear each other. I told him to appoint me the leader. As my server is Asia the server turned Asia. This time my mics were not working at all. We can't hear each other. I then appoint my friend as leader so the server became Europe again and my mic problem solved instantly. But when the server turns Asia my mic stops working. Nobody can hear me.
Please help me with this bug. My server has been Asia since the beginning of the game.
I hope you will understand my problem.
Thank you.

[rapid oar]

Submitted report... Can i share a SS here?

[obsidian tinsel]

you can

bro repot it

[rapid oar]

To the channel?

[obsidian tinsel]

report this channel in the provided form https://docs.google.com/forms/d/e/1FAIpQLSc4OjEgxlYpcAO7zkd9-jLNvkB3nZRsrkMv-IqVII6EnL0DnQ/viewform?fbzx=7664352553458159296

[rapid oar]

Submitted 👍

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wintry girder. You can also submit a report in #old in compliance with the channel's pinned instructions.

[obsidian tinsel]

👍 Good

[celest shadow]

Unfortunately, no. Items and outfits that can be purchased with BP or AG should stay in the shop unless there is a time-limit or timer that is visible.

[winged umbra]

@celest shadow Ive gotten this notice after I restarted the game (couldn't listen to anything). When I open the app store, no update is available though... What can I do?

[celest shadow]

Can you please perform a routine repair from your login menu, @winged umbra?

[winged umbra]

Okay

[celest shadow]

For your information, this is the latest version of the game. You can cross-check this with your game's version and see if it matches, @winged umbra. You will need to download the in-game patches to be on the latest version. This is done automatically in-game.

If the issue persist, you may try restarting your device after performing a routine repair, use a different network connection or set up a DNS (refer to subpoint 4.3 in #faq) and perform a routine repair with a DNS setup.

[abstract meteor]

What is the devices that support uhd ?

[winged umbra]

It worked and that is the version I have, but this problem I've been having since earlier still continues; I keep getting "Request timed out" over and over again? :/

[celest shadow]

I have noticed a few other players getting the "Request timed out" notice, including myself. Can you please submit a report to #old about this?

[opaque ibex]

Sir my account was hacked hacker change my gmail password please help

[storm flume]

Please contact the customer service for further assistance, @opaque ibex.

[night cloak]

is there any way to unlink email?

[hallow gulch]

Yes, through customer support. Simply, contact customer service in-game in order to unlink your 3rd link login method.

[tranquil swallow]

what is this

someone joined on the newest version thru my account?

[night cloak]

thank you

[night cloak]

do I need 2 social networks linked in order to do so?

[winged umbra]

Okay, I will. Thank you!

[hallow gulch]

You should at least have one social linked, for you to still be able to log in to your account.

[night cloak]

Ah okay thanks alot

[storm flume]

Please contact the customer service for further assistance, @tranquil swallow.

[tranquil swallow]

ok I fixed this problem but I cant Download maps and traning place, it says error CODE 0

[hallow gulch]

Try using a DNS.

[tranquil swallow]

I have triend with lte and wifi and same problems

[magic cloud]

guys I have a "Server did not respond, please try again later" problem. Can you help me?

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @magic cloud.

[magic cloud]

I read the subpoint 4.8 and tried the instructions but the problem did not solved yet. My internet connection is good and stable

[fossil badger]

Can you help me

Id 5163610930

!

[sand maple]

Hello PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem my account .my account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game
I ask you to solve the problem as soon as possible because I am wronged. thank you pubg mobile
id:515782756
Name: starū*KĪNG

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand maple.

[night cloak]

H

[fossil badger]

?

[feral forge]

We will contact you when the profile picture has been reset, @fossil badger.

[slender roost]

So if I don’t have my first receipt I can’t do nothing ? While even having access to my account?

[storm flume]

Please do not use languages other than English, @strange scaffold. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint 5.4 in #faq for further information, @strange scaffold.

Please do not use languages other than English, @strange scaffold. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coarse olive]

i have to wait 24h from the time i triad to verfiy or from the new day start ?

any support help pls ?

<@&481161015728406538>

[olive dove]

Not sure, but I think you can try again once a new day start not 24 hrs.
Also, please do not mention the Moderator role unless it is an emergency.

[coarse olive]

okie im sorry .. and thanks ❤️

[stuck reef]

انا مش مشغل هاك و معايا فيديو يثبت كده و اتبندت في فتره مكنتش بلعب فيها ممكن مساعده ؟

[storm flume]

Please do not use languages other than English, @stuck reef. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck reef.

[edgy delta]

Some one take my account and change the password and the email

[olive dove]

Do you still have access to you account?

[edgy delta]

No

Today he send to me friend request

And he say pay to take ur account

Are you arabic

Is there a method or not

[olive dove]

You have to get back the access to your linked social media then contact in-game customer support for further assistance.

[edgy delta]

I cant enter the account already

Can u band the account

[olive dove]

As long as the account does not violate PUBG MOBILE terms of service, It won't be punished.

[coarse olive]

I have finished 24h and new day has started and i have same problem of verfication 🙃🙃

How i can to talk to customer service to recover it again or verifing it ?

[pallid briar]

Please refer to subpoint 5.4 in #faq

[wispy tundra]

@lime juniper my accoun t been hacke d need support

[storm flume]

Please contact the customer service for further assistance, @wispy tundra.

[night cloak]

Hey where my head phones?

[pallid briar]

Can you elaborate, @night cloak?

[ocean coral]

This page selling hack

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ocean coral.

[night cloak]

@pallid briar

The "communication" on pubg side is pathetic and unprofessional

I believe the legal term for this kind of rouse is "fraud"

[pallid briar]

Can you elaborate more about your issue, @night cloak ?

[night cloak]

Umm what's to explain? I won head phones in January and pubg STILL REFUSES TO SEND THEM

[pallid briar]

Have you contacted them as it says?

[night cloak]

Yes this is fraud

I have waited 4 months now

18 U.S. Code § 1341 - Frauds and swindles: Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, or to sell, dispose of, loan, exchange, alter, give away, distribute, supply, or furnish or procure for unlawful use any counterfeit or spurious coin, obligation, security, or other article, or anything represented to be or intimated or held out to be such counterfeit or spurious article, for the purpose of executing such scheme or artifice or attempting so to do, places in any post office or authorized depository for mail matter, any matter or thing whatever to be sent or delivered by the Postal Service, or deposits or causes to be deposited any matter or thing whatever to be sent or delivered by any private or commercial interstate carrier, or takes or receives therefrom, any such matter or thing, or knowingly causes to be delivered by mail or such carrier according to the direction thereon, or at the place at which it is directed to be delivered by the person to whom it is addressed, any such matter or thing, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency (as those terms are defined in section 102 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122)), or affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.

[pallid briar]

@onyx cairn Can you help him out? (Sorry for the ping)

[fallow root]

hello! i recently tried playing a game, only to find my hud (and only my hud, not my sensitivity) was reset to default. as i tried to change it, no updates / saves where being made (even though i was definitely clicking “save” and getting the pop up asking if i wanted to save before i exited the “editor” (to which of course i said “yes” to it saving my layout which i had just made). i tried to reset my phone (iphone 11 on latest ios), only to reload the game and be put in a loop of updating. it would download the update, say it was ready and tell me to reset the app. when i rebooted the app as per the instructions, it started the same update of the same size again - prompting me the same set of instructions over and over again as the update finished. after being in this loop for easily 15 minutes, hoping it would sort its self out - i gave up and re-installed the app. after it had re-installed, i was coming into the exact same issue i had started with (my hud being reset, although nothing else is; plus it is updated to the cloud along with everything else) along with it not saving any attempts of me changing it back to my original hud. then i got kicked out of my account, and every time i tried to log into any of my accounts linked to anything (apple id, twitter, etc) i was met with this message (see screenshot). i can’t think of anything more to do, as i can’t even log into the game to change anything. i don’t get why my hud was glitching in the first place, or why it started update looping

just to add, i’m in the uk; so regional restrictions shouldn’t be the issue

[wooden zealot]

Hello, I'd like to report a hacked account, this was my account but I got hacked and at the beginning it said that it was logged into a older version of the game, afterwards I could join for 3 days and try to unlink the hacker's social media, now it appears to be sold by the hacker to this person, I'd like to ban this account since I don't think I can get back my account, for more proves I could send screenshots of me playing the account, or me realizing purchases into the account. I'd like to ban it or get it back, whatsoever is good or possible

The hacker also changed my email linked in, my Game Center and Twitter, I did not knew this was possible until he did, I logged in via email linked and 2 days after that the hacker changed the email linked

[brittle forum]

Hey, my game account has been stolen, and I can't get into it.

[idle lily]

How i can unban account for pmnc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle lily.

[little cliff]

Please contact customer service for further assistance.

[smoky spindle]

My account is hacked. Most curious thing is how my account got hacked? Linked gmail and social accounts are safe. Hacker unlinked mine and added 4 of his social accounts in my game. Customer support giving no any for account recovery saying Indian user. Today I came to know Pubg Email data were leaked. How pubg mobile can be such irresponsible. Even if data was leaked why not helping to recover accounts. I need help as its been 2/3 weeks as pubg mobile neither helping in customer support nor in Email.

[brittle forum]

I called the customer service inside the game and I didn't take advantage of anything!! Is there direct technical support to solve the problem?

[little cliff]

Are any of your login methods working ? Or have they changed your email, Facebook, etc. Whichever you were logging in from?

[brittle forum]

I was entering through a game center or email and less than a week ago I was not allowed to enter in any way and all friends were deleted and the name and flag of the state was changed!! 😩

[little cliff]

Do you still have access to your account or no?

[brittle forum]

No, unfortunately.

[smoky spindle]

I still have access to my game, can I get help @little cliff

[wooden zealot]

Can someone help me?

Please

[little cliff]

Customer support does get massive reports daily and are trying their best to answer everyone, please be patient in due time you will get a email back.

As for the email data were leak, that is a rumor and I wouldn't believe it until Error makes a post.

[little cliff]

You can contact customer service via email here;
[e-mail]

[safe comet]

Spoiler Alert: he will be greeted by a Bot and nothing will happen

[smoky spindle]

Its not rumour sir, my twitter and gmail are safe then how hacker got into my game account on the same time when many others faced the same. This may not be coincidence. Every-time customer support closes my chat after giving all the information for my game account saying can’t help indian user. Email isn’t also replied yet since may 23. Whatever I just need a genuine help to restore back my account.

[high hedge]

I'm facing lag and frame drop problem

Phone - samsung galaxy s10 plus
Network - mobile STC 4G
Country - Saudi Arabia

[smoky spindle]

Pubg emails aren’t working or they are ignoring?

Moreover, I also want to punish that person who hacked my account linked his social profiles and wiped out my uc and every resources I had.

[little cliff]

If you have already contact customer service then please be patient with their responses time.

[safe comet]

My account got hacked, even though my Email,Twitter, and Apple id was not hacked at all, i still have access to my account, but the hacker still got access, I don’t know how. He tried to unlink my Twitter.

The support in the game is a joke, it’s just a bot that can’t provide any help, the support Email is the same.

This is my Email to them, and there response

[little cliff]

Yes, they're extremely busy since they get massive reports and we just have to wait.

[little cliff]

Have you tried repairing your game?

[safe comet]

They closed my ticket, with out providing any help whatsoever

[little cliff]

Have you tried in-game support?

[smoky spindle]

Exactly, this is my case too.

[warm talon]

Respected pubg discord moderators My pubg account has been hacked and my link has been cancelled I contacted all pubg emails, but no response yet I contacted the technical support inside the game, and they asked me for all the proofs I sent them everything, including the old and new purchases, as well as purchases from Midasbuy, and sent the codes for that. The conversation was closed and they asked me to contact them from the hacked account This is impossible. How do I contact them from the hacked account and I can't log in? I sent them my ip address and the type of my mobile used to access pubg Since May 8 until now I can't login to my account Because the hacker changed my link

Does this mean that pubg helps hackers into players' accounts? It can know the truth, the type of device, the IP used since 2018, and the new IP You are lazy about serving the players, you do not want to solve the problem, you are just looking for excuses Facebook restored my hacked account within 20 days But the hacker did not link the account in pubg I can't access my account When I contact technical support, it says contact us from the hacked account???? Does that make sense???

[smoky spindle]

My every accounts are safe and not compromised, how only pubg account gets compromised!

[wooden zealot]

They have responded me but couldn't help me at all, now I don't have access to my account anymore

[safe comet]

I did, no help there, they always close the conversation and tell me to rate the service, without actually helping me.

[dull river]

Dont share this screenshots here , these are like key to unlock your account.🙂

[little cliff]

Pubg doesn't help hackers or involved with them. PUBG support team works extremely hard to try to answer everyone in a respectful timely manner.

Have you tried contacting email wise?

[little cliff]

Please delete your screenshots since they're sensitive information there.

[safe comet]

@little cliff All i want is a living breathing human being to talk to me, I don’t care about my account any more, i just don’t want to be ignored.

If i get a response from a bot one more time i will Lose my mind.

[dull river]

Delete the payment proof screen shots.🙂

[little cliff]

I completely understand that, you are not getting ignored they just have alot of reports they have to deal with.
Dealing with in-game support you can always contact them and keep trying to get the correct information you need. What happened to your account ?

[safe comet]

I still got access, but he got access too, he didn’t hack my email, Twitter, or Apple Id.
I have two steps authentication on all of them, I don’t know how he keeps logging in my account.

The in-game support is a bot that gives me specific choices to choose from, that’s always end up with them saying “we hope that was helpful” and “please rate our services” without actually helping

[warm talon]

Already You help hackers I sent my problem information to all pubg emails from May 8th so far But I am answered I contacted in-game tech support The conversation is closed and they ask me to contact them from the hacked account Does this make sense?? When my Facebook account was hacked, my problem was resolved within 20 days. When I try to login to my pubg account, a new account is created. This means that the hacker deleted my Facebook You help the directors You know all the previous login data through the IP and through me, the purchases and the type of device used I have provided you with all the evidence, and in the end the conversation is closed and he asks me to communicate with him through the hacked account?? !!

[trim cradle]

Hi

can i report a cheater?

i have a video with youtube linke, to give you .. i only want to know how to report.

link*

[little cliff]

You can send it to #copyright.

[fleet wigeon]

@trim cradle You can report from https://bit.ly/3soBavK

[trim cradle]

okay

[little cliff]

Have you tried changing your password ?

[trim cradle]

@fleet wigeon i mean, i have a video uploaded on youtube as a prove for a who was cheating .. not online Cheater on platforms .

for a guy**

[safe comet]

It’s so difficult to do that on Pubg, but yes I managed to change the password, even though I don’t recall setting a password when i started Pubg many years ago, I always log in with Twitter, or Apple Id

[astral sparrow]

My account will ban

Help me

😭

Please help me pubg

[fleet wigeon]

http://cheater-report.pubgm.cc/ Sorry for late response @trim cradle

[unborn mountain]

State your issue

[little cliff]

Sorry for late reply, try resetting your apple password/ Twitter.

[night cloak]

Um @unborn mountain I have a problem with customer service so can u come pirvite?

[unborn mountain]

Opened my DMs.

[night cloak]

Hello, I accidentally changed my server to(North America) because i was confussed and didnt know onything about this new feature. Please reset my server back to (Europe) thank you
ID:(5184955889)

[safe comet]

I did that, and i have 2 step authentication on them

He didn’t hack any of them

[little cliff]

You have to wait 60 days to change back to your main server.

[night cloak]

😡

[little cliff]

No one can change it for you, if you want you can play with EU players and you can still be able to rank up with them.

[astral sparrow]

I will use 90fps file what I will da

Do

[smoky spindle]

My case is also the same, all my accounts safe and Ihad different password on Pubg too but pubg won’t accept this for image for sure. One last question; if I contacted in-game customer support will hacker who has linked his social account in my game can see my messages too?

[unborn mountain]

You'll get banned.

[unborn mountain]

no they are device based

[astral sparrow]

S

[smoky spindle]

Okay thank you so much,

[astral sparrow]

What I will do unban tell please

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @astral sparrow.

[trim cradle]

@fleet wigeon thank you 🙏🏻

[night cloak]

i have been trying to purchase UC for 1 hour

[unborn mountain]

and your issue is?

[night cloak]

@unborn mountainpurchase failed .. please make sure you are logged into google play and you are able to purchase on the account ...... i am literally logged in and my card is already added to google play

[unborn mountain]

You can use https://www.pubgmobile.com/pay as an alternate.

[night cloak]

@unborn mountainthis gives me error

[unborn mountain]

What error?

[night cloak]

@lime juniper HELLO , I want to report that you banned me from your server without any reason
soory if i had done a mistake
(i m here with my another account )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[unborn mountain]

Use #discord for this type of inquiry.

[night cloak]

@unborn mountaincan i dm you pic?

[unborn mountain]

Yes.
answered

[night cloak]

why so less plus?

Why can't I get my prize my god

[little cliff]

It deals with if you get kills, how much damage you do, and so on.

[night cloak]

@night cloak what's your kd that's prob why

[little cliff]

Use #discord , if you're waiting for your prize still and contact a moderator.

[night cloak]

No mods are responding they only care about helping the cheaters get their accounts back smfh

I have tried

[unborn mountain]

@night cloak Use #copyright, thanks.

[night cloak]

I have

[unborn mountain]

You just sent a screenshot, explain your issue?
So Error can assist you easily, @night cloak.

[little cliff]

Talk to piston, piston normally replies instant when they're online.

[night cloak]

I'm tired of you guys passing the buck

[thorny condor]

Hlo i need to ban an uc hacker he is doing carding

[night cloak]

I have dm'd over 10 people this is stupid

[unborn mountain]

Uc Hacker?

[night cloak]

Probably a credit card hacker

Aka a scammer ... Must be talking about pubg cause they scamming me

[little cliff]

Also, the moderators in the server are not tencent staff only the community team is. Might be best to go into #copyright and say that you are a winner and you're still waiting for your prize.

[night cloak]

my kd 4

Ya so u prob got +2 kill and +3 survival

The points are based on how you preform compared to other players in your tier and TDm lvl

ok thanks

And no body responds... What a shock

[little cliff]

They're currently away , wait for when they're online.. error is also busy, she will reply when she can

[fallow root]

i felt this, i’ve posted my issue hour ago; and yet the people who where dumb and tried to get free uc (and then got hacked) are the only ones who get help :(

[night cloak]

Hahaha right? All they care about are the cheaters

Like tf wrong with yall

[fallow root]

partly, but you can’t even say tencent themselves care. yes it’s different teams / people - but they’re still putting funding into skins and making money when they could be spending that elsewhere to improve the user experience

[night cloak]

Or they could just gimme what I won before this turns into a fraud lawsuit...

[fallow root]

it’s how corporations work 🤷‍♂️ they’ll never change as their main incentive is money - not necessarily user satisfaction or experience

[fallow root]

or that haha 😂

[night cloak]

U won't waste my time and get away with it

[young storm]

how to report content accounts to pubg?

[fallow root]

the game is so buggy it’s getting to a point i feel most of the player base will play other things when they come out - such as apex mobile, valorant mobile, etc etc @night cloak

[young storm]

how to report content accounts to pubg?

[dense burrow]

Please help me in changing my pubg id back to india to play the game i had changed the server. My id is 590572766 please help me in solving this

[little cliff]

You can't change your server for another 60 days.

Can you guys head over to #chat or #questions if you guysbare going to be talking normally, @fallow root @night cloak.

If you have feedback you can say it in #old, @fallow root.

[little cliff]

In what way? As YouTube, Facebook, etcetera.

[young storm]

Instagram

[little cliff]

You can report it in #copyright if it's violating pubg TOS.

[young storm]

I reported first he haven't got banned yet, as he was violating pubg terms and conditions,

[unborn mountain]

Since he deleted nothing can be done, just to confirm, did he post another post again?

[night cloak]

Experienced a new bug today that shielded my bullets

Saw blood splatter but no hit markers

Was on one of the building next to school

[little cliff]

Feel free to send it into #old, @night cloak.

[red cairn]

bgklbfc

[unborn mountain]

Yes?

@night cloak adding to !Bless's, answer, you can click the report button in-game, as well.

[night cloak]

I'm def switching to valorant mobile when it's out lol

[night cloak]

Much appreciated! Yeah, I forgot to do that cause I was so frustrated w the bug. I Was about to wipe a squad when that occurred. It wouldn’t give me hit markers.

We have to download resources everyday? Or the problem is with my devise

I need to download it daily, its just of < 30 mb, but its annoying to download daily and then restart the game

[little cliff]

You shouldn't have to download it everyday , have you tried repairing your game?

[night cloak]

Yeah I did

[little cliff]

And its still not working?

[night cloak]

everything is working fine, but the only problem is that I need to download resources everyday, then restart the game to play

[opaque bison]

hi anyone here to solve my problem

[little cliff]

Have you installed it and reinstalling it?

[little cliff]

How can we assist you?

[night cloak]

yes, and the problem started months ago

[little cliff]

Try contacting customer support and put a feedback in #old.

[opaque bison]

@little cliff it related to the account links

[night cloak]

Ok

[little cliff]

Go on with your problem, @opaque bison.

[opaque bison]

@little cliff I want to unlink the email, knowing that I can open my account with Gmail and Twitter and I didn't have screenshots with the first payment

[little cliff]

If you cannot open your email or Twitter you will have to contact their customer support.

If you have bought anything for your pubg account you can look back on your playstore.

[night cloak]

Is the only way to contact pubgm support though the "file claim" option?

I'm unable to do that because evertime I press file claim and check my ban records, it states "your account is in normal status and you can log in" but everytime I log in, it states I am banned for "illegal top up" for 365 days...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

is there any way i can add twitter login to a account that already has facebook and google play logins?

[opaque bison]

@little cliff The first payment was 3 years ago and customer service wants a screenshot of it or 3 months ago and I don't have to cancel the email link And the email with another person who wanted to steal my account and I have two other links, Gmail and Twitter
So what can I do right now

[little cliff]

Head over to #faq sub point 2.3 it'll state how many logins you can have.

[opaque bison]

@little cliff The problem is that I cannot provide enough information for customer service, which is a screenshot of the first payment and a screenshot from 3 months ago as well.

[little cliff]

Understood, so you're saying that another person has linked their email to your pubg account ?

[opaque bison]

@little cliff exactly

[lost whale]

DM me

[little cliff]

You only talked in-game support ?

[opaque bison]

@little cliff I only spoke to customer service How can I unlink an email without screenshots of the payment?

[little cliff]

If you have access to your account and can log in you can unlink it yourself .

[opaque bison]

@little cliff how can I do it

[little cliff]

Head over to #faq sub point 2.5 for further assistance.

[frigid rivet]

i hade account linked with twitter but the twitter was stop for no reason and i cant log in to my account since a long time

[opaque bison]

@little cliff

It's E @little cliff

The email is not with me and my account is now not secure. I hope to find a solution to my problem, please@little cliff

[scarlet kraken]

What happens if mechagozilla find sue location in livik?

[leaden timber]

hi

[unborn mountain]

Heyya, how may we help you, @leaden timber?

[leaden timber]

I have a problem. My account was blocked without knowing the reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden timber.

[onyx cairn]

Hi,
Would you please provide any evidences that you have won and kindly add a screenshot in where you were contacting us via Instagram, thanks for your cooperation.

You can send it into my direct messages.

[crystal gorge]

What to do now

[unborn mountain]

Hacker linked h(is/er) social media to your account?

[normal pecan]

do send ur original social acc

[crystal gorge]

@unborn mountain Hacker linked google play games

@normal pecan ok Facebook is mine

[unborn mountain]

The one which belong to me is Facebook, say that.

[normal pecan]

si tell FB is urs

[crystal gorge]

@normal pecan @unborn mountain thanks a lot

[night cloak]

I've done that about 5 times now... For your information@onyx cairn

[onyx cairn]

Could you prove that you are the winner and did they reply via Instagram?
If not, you are not a winner.

[night cloak]

Wtf?

Why are people taking on this problem and incapable of full filling the necessary tasks to complete the job?

[onyx cairn]

As per chat you came 2 months after the giveaway to claim a prize you didn't win.

There is no point in trying to scam to pretend being a winner, as we have all the details already, we will know if you are lying. Thank you!

[night cloak]

Because I didn't have Instagram

I am ASquadWiper, that's why I'm so enraged no one has tried to verify my address and where it should be shipped to

[deft timber]

today my account was banned for 90 days... may I know why my account was banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft timber.

[night cloak]

That's why I'm saying this is fraud. I have tried the claim my prize and now im being told, even though it can be verified that I was never sent my head phones, that the pubg mobile/ pmgc / one plus has defrauded my of my winnings.

And if someone HAS claimed my head phones,I would like them to be subject to penalty for identity theft

[normal fulcrum]

Feel free to contact your local authority for further investigation

And please stop spamming

[floral plume]

I got banned for doing nothing, where can I report?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral plume.

[night cloak]

Omg I have to open an investigation over my head phones? Oh wow this is pathetic

[cursive pulsar]

@night cloak when did you win that?

[night cloak]

Pmgc

Who are you?

[cursive pulsar]

date

[normal fulcrum]

@cursive pulsar @night cloak Please move to #chat

[rapid oar]

Hello....
As per PUBG MOBILE data policy Is it possible to share or transfer data with other versions of the game which comes under KRAFTON??

[night cloak]

Do you work for PMGac or PUBG Mobile

[normal fulcrum]

No.

[covert orchid]

how do i ban someone thats hacking in a custom room?

[normal fulcrum]

Daniel Mu is in PUBG MOBILE Esports team and he asked you to contact through Instagram

[night cloak]

I did and nobody responded

That's what the screen shots I just sent show

[cursive pulsar]

Report him through ingame report method

[normal fulcrum]

Feel free to continue this discussion in #chat @night cloak

[rapid oar]

Can u please explain

[normal fulcrum]

You can't transfer data from 1 version to another or 1 account to another

[rapid oar]

Then what about my UC an all.... I invested a lot in the Global...
It means I won't get anything if new version game drops in

I have a lot of skins and outfit.... I'm gonna loose them All 🙄