questions

[chrome coyote]

I think it’s just an ISP issue.

[night cloak]

Hello

[hardy plinth]

i mistakenly changed my server to South America and now i cant switch to Asia.. Help

[spice beacon]

What is this?

My game is up to date

[hardy plinth]

@celest shadow

[celest shadow]

Your only option is to wait for the 60-day cooldown. You should be careful next time and read the notices properly before confirming to anything.

[hoary grove]

Same with me

[night cloak]

I need the help Pubg Mobile please

[hardy plinth]

ou

[celest shadow]

Please use a DNS (refer to subpoint 4.3 in #faq for further instructions), log into the game and perform a routine repair.

[night cloak]

Speak only Englisch?

[celest shadow]

How can we help you, @night cloak?

[hoary grove]

My pubg account has been hack please help not able to connect customer support error

[night cloak]

I play Rank on Europe Server I was top 58 on Duo and my Small Brother changed the server to Middle East and I have pictures,My ID(5431435193) ,My Name (18xKarat )
Thank you 🙏

[celest shadow]

You will have to wait 60 days before you can switch back to your original server. Unfortunately, nothing can be done to hasten this. Please be patient.

[night cloak]

I wrote mobile support with Pubg and they told me they would pass it on because the Lord said he couldn't do it

Of course it works and I've been playing for a long time and have played a lot so that I can achieve that and I want to continue playing, We are in Germany and something like that can't be and we spend money on the game even though there is no support, thank you

@night cloak Unfortunately, the support cannot help you.

[lean wedge]

When Ipad Pro 11 will get 60 fps on HDR???

[livid gale]

Hello brother accidentally changed the server! Now I can not switch to Europe, I have a rank of crown there I can not wait 60 days since I laid out money for the game for me this is important! Please smneminit for Europe! If you do not change my desire to play I think the client always right and also for you the opinion of the players is important and the reputation is more important to you! I am waiting for an answer with respect to the player.ID: 5728596106.

[light stirrup]

Whats the synergy limit of a day

In past season it was 33 or 35 i think

But now its i think close to 70 or 80

I want to know exact figure any one tell me

@livid gale you have to wait for 60 days

There is no way to change server right now

[livid gale]

I can’t wait for my rank is almost Ace, my desire is gone to play

[obsidian tinsel]

In account recovery process pubg is asking for social media profile name what I have to give them.

[zealous coral]

is it normal that i get almost all the time arabic kids as team mates but this option match by language is on?

[light stirrup]

@livid gale you have to wait there is no way to get out of that hell

I have also change my server to krjp but get no matching on emulator and i have to go through that period with difficulty

[livid gale]

Thank you very much, it's time to delete the game.

[light stirrup]

@night cloak can you tell me the answer of my statement

Of how many synergy we get a day

[faint umbra]

Around 130

[lean wedge]

Looks like none else is playing

[faint umbra]

Something like that @light stirrup

[hallow gulch]

Please do not spam, @light stirrup.

[hollow hedge]

Lots of synergy! Thats for certain.

[faint umbra]

130 only with matches ig ( or 120 ) u can send popularity and gain synergy or like a post....

[faint umbra]

@light stirrup

[sonic vale]

@hallow gulch Hello, can you help me? My account has been blocked for ten years by mistake. I called the company, and it told me that you are selling files and programs other than game files. Please help me. Thank you very much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic vale.

[jolly wyvern]

Can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly wyvern. Remember to read through #faq before asking questions in the support channels.

[jolly wyvern]

My account has been blocked and I have not used any cheat programs and please consider the subject and thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jolly wyvern.

[olive isle]

@hallow gulch is senergy point limited in a day ??

[celest shadow]

Yes, there is a daily limit.

[placid elk]

@celest shadowIs there any way to contact anti cheat team directly ?

[celest shadow]

No.

[olive isle]

How much

[placid elk]

why does pubg do not take any action on cheat sellers ?

[olive isle]

You can report them wait i will give you link

[placid elk]

i know what you are talking about

but nothing has changed these cheat sellers

no action have been taken upon them

[pallid briar]

About 120-130 only with matches.

But you can send popularity to get synergy too.(Also you can like posts to get some too)

[light stirrup]

@ОЛЖИК#2548 lol

@faint umbra ok thnxs

[celest shadow]

Maximum daily Synergy increase with a friend is 35 through playing matches.

[faint umbra]

@light stirrup How to get Easy synergy points?
If your friend is in same crew with you then you get 8synergy per game else you get 6 synergy. And Maximum is 35 per day.
During the event you getting double which means 16 and 12 respectively. And Maximum is 100 synergy per day. You can also get extra synergy by giving popularity (bikes,car,plane,etc).
So make a crew and add your partner. More synergy in less games and less time

[celest shadow]

You may forward your concern to the #community-team channel when it reopens.

[light stirrup]

@faint umbra thats something true

Thnxs alot

[faint umbra]

Np

[onyx coral]

So my account was banned and I check every day if it’s unbanned and I seen that it doesn’t show a ban symbol on my avatar so I logged in and it still says I’m banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx coral.

[hollow gulch]

Bro, My FB is disabled 😓

I have no other linked accounts in my pubg😓

What can i do now?

[cerulean vigil]

Hi guys, how does the matchmaking system work? For squad, do they match you according to the highest or lowest level player? Or is it a combined pool?

[wide void]

Contact Facebook support to resolve the issue PUBG management is not able to help you in this matter

[broken hemlock]

I have questions if l use file 90 fps i will got band and my phone can give me 120 fps

[wide void]

Matched according to your rank most oftenly and levels

[cerulean vigil]

As in? The highest ranked player in that squad?

[livid cairn]

Hello, can you help me? My account has been blocked for ten years by mistake. I called the company, and it told me that you are selling files and programs other than game files. Please help me. Thank you very much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid cairn.

[celest shadow]

Yes, it will lead to an account suspension. File modification is against PUBG MOBILE's terms of service. Please do not perform such actions.

[wide void]

Yes! Most probably according to my experience

But it also depends on the player as a leader in squad @cerulean vigil

[hardy hill]

@hallow gulch

i havea quiock question

[placid elk]

Dear Ma'am ,
As you may know there are so many cheaters who openly promote their cheats on YouTube , Instagram , Telegram and many other Social Platforms
their promotions / ads / videos are being taken down as soon as they are reported via OCC form (which is really commendable work done by you and your team)
but instead of spending hours and hours to verify and process these reports why not look into the fact why these persons are posting so freely on Public platforms.
Why PUBG Mobile is so focused on banning cheaters rather than taking strict action on these cheat sellers and owners ?

These cheat sellers are so confidently and openly selling their cheats on public platform , how is it possible ?
Even if these YouTube channels , Instagram accounts , Facebook pages , Discord servers are removed it does not take much time to create a new one.
If PUBG Mobile takes strict and stern action upon these cheat sellers i am very sure you will not have to spend hours on the YT , Insta , etc reports.

I request you to discuss this with Anti Cheat Department and bring out a solution .

Thank You ! 🤗
@lime juniper

[cerulean vigil]

Okay thanks! So how does that work if one person is in EU and the rest in Asia, I was the leader but still got bot lobbies...?

[wide void]

It's pretty much random but most often it works like I explained no one knows about the algorithms thats all just guesses or experiences

[wide void]

Yes what question?

[manic totem]

i get matched with noobs in the striped shirt even when im in conq or ace

[smoky fossil]

I think you got banned bro

[smoky fossil]

You Are Hacker but im better

[wide void]

@smoky fossil avoid general conversation here

[night cloak]

Does using 90fps add file lead to ban?

[smoky fossil]

Do u mean covid?

[wide void]

Depends on automatching region, language your rank and levels

[hoary grove]

I have recovered my account but can't unlink I'd of hacker

[wide void]

Contact ingame support for assistance

Yes any kind of modifications of file will lead to suspension@night cloak

[storm flume]

Please avoid going off-topic, @smoky fossil. You may have unrelated conversations in #chat.

[celest shadow]

Yes, it will lead to an account suspension. File modification is against PUBG MOBILE's terms of service. Please do not perform such actions.

[smoky fossil]

@wide void

[celest shadow]

Please move to a discussion channel if you do not require support, @smoky fossil.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @graceful jungle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hoary grove]

@wide void it say 60 days to unlink account

[wide void]

It can take upto 60 days it can be done earlier or under 60 days just wait patiencly

[night cloak]

I want to play 90fps but my device vivo V20 isn't stable yet for in-game 90fps I think

[wide void]

Feel free to state your feedbacks in#old

You can report him on the form with proper proofs he will get punishment if he found guilty his rank will be reset and he will get suspension accordingly

[night cloak]

Okay

[celest shadow]

He is providing support, @wide void. There is no need to redirect him.

[wide void]

Aight I thought it was off topic

[celest shadow]

Please let the security team process your reports. You will receive an in-game mail when the cheater has been suspended. Your patience would be highly appreciated.

[night cloak]

I did all kills for weapon master but i didnt got the title

[storm flume]

Please avoid going off-topic, @steep creek. You may have unrelated conversations in #chat.

[obsidian tinsel]

@polar marsh My account is not login from email help me

[sick shale]

@steep creek Please refrain from copying random messages and leave the channel if you don't require any assistance.

[storm flume]

Please contact the customer service for further assistance, @obsidian tinsel.

[obsidian tinsel]

They not provide support to me.

[sick shale]

Can you take a screenshot of the response?

[obsidian tinsel]

yes

[ivory kindle]

I have a problem with recoil, with scopes only... my weapon goes in all directions when i use a scope. Played for 3 years, never had this problem. Why now. Does anyone know??

[fossil badger]

I need help because someone is posting inappropriate pictures on my id

[sick shale]

Can you send their numeric user identification?

[storm flume]

Please do not use languages other than English, @soft leaf. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fossil badger]

Can I send you praivet user

[soft leaf]

My acc band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft leaf.

[sick shale]

Go ahead, my direct messages are enabled

[obsidian tinsel]

The conservation is deleted now..

[sick shale]

@obsidian tinsel Please try again, state your issue properly and answer the FAQ bot accordingly.

[obsidian tinsel]

Why you cant solve problem here

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[lethal beacon]

It might be to do with your ADS sensitivities being too high. You could select one of the default settings, either low, medium or high, or select customize to set them to how you want them.

[night cloak]

Yes i did in one match with a platinum+

[obsidian tinsel]

Check This reply form pubg costumer service bot. They are not helping me to solve issue.

[sick shale]

Please follow steps and the recommended solutions. Should you have any further question, please contact customer service again. We cannot assist with account related issues on Discord

[obsidian tinsel]

I have done all the steps twice.

[night cloak]

Hello;
I am an organizer of tournaments and training sessions on the Middle
East region, specifically Jordan. We need Esports rooms to improve the
performance of teams and expand the field in e-sports in Jordan

[foggy sleet]

My account was hacked and then it got banned for 1 day then 3 days then 7 days then for 20 years. I tried recovering my account in-between the bans but the hacker had already linked his social media with my account. I tried contacting customer support in-game and on email too, they were of no help. I never used any plugins or hacks on my account. I also filed a claim to unban my account but the bot reply i got was to create a new account if i want to play anymore. I'm willing to create a new account if PUBG Mobile transfers all the content i had in my hacked and banned one to my new account. Kindly please help and forward this to a human agent. Thanks.

UID : 535439676

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy sleet.

[sick shale]

Tournament room cards are only used in the official events. This message may help you:
#questions message

[wheat wedge]

My email has been hacked and I need help

[sand snow]

Hello guys I deleted my Facebook account.Can I get my pubgm account back ?

[storm flume]

Please contact the customer service for further assistance, @wheat wedge.

[night cloak]

My account just got hacked what can i do ?

[sick shale]

Unfortunately no, you should have linked it to 2 social media accounts

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[forest ivy]

Hello can you help me my account was accidentally banned for ten years. I called the company and they told me that I use files and software other than game files. Please reconsider the decision to ban my account id my account 5156785002 please help me. Thank you so much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest ivy.

[night cloak]

Yes but it says this

I tryed to connect via Facebook but didnt work

[heavy bone]

hello

please help me

@everyone

my account has been hacked

[mortal apex]

Please contact the customer service for further assistance, @heavy bone.

[heavy bone]

@mortal apex where

[fickle quarry]

Hi please help me my account have benn stolen

[pallid briar]

Please refer to subpoint 5.4 in #faq.

[fickle quarry]

@here

Please help

[pallid briar]

Please contact the customer service for further assistance regarding account related issues.

[fickle quarry]

I am egyption

[dusky wharf]

Hi can anyone give help with who to contact to remove a hackers linked Twitter account as I cannot unlink as it's less than 21 days and I'm worried he is going to login again and get my account permanently banned. The support on the app is not helpful.

[pallid briar]

Please refer to subpoint 2.12 in #faq and file claim if you think you were wrongfully punished.

[night cloak]

I didnt mean that i Was wrongfully punished just my account has been hacked and i cant log in with my secound connection bc it says that i am banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid briar]

As long as your account is Under suspension you cannot log into it and play.So please appeal a file claim.

[turbid gorge]

@dusky wharf mine too and nothing has been done I’m sorry it sucks my fear is my game is gone

[hollow lodge]

My account is banned for 10 years how can I unban it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow lodge.

[upbeat trail]

Where is the esport support?

[ivory kindle]

I didn’t change them, but i will try that... thank you

[tired fractal]

does repair option do anything to make my device heat less?

and why is it 10GB

[pallid briar]

Have you downloaded the maps, 3 outfit packs,HD icons,High sounds and other additional data?
The game constantly downloads additional data which might be the reason for it to end up being 10GB in total.

[tired fractal]

yeah i download everything so it doesn't annoy me with this stupid red dots when something is new

[pallid briar]

You can always delete unnecessary data using repair and delete options to save space @tired fractal.

[tired fractal]

i don't need space, just wondering

[fast skiff]

Hello,PUBG MOBILE. Iknow that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you. PUBG MOBILE

The account id 5782502999

The name of the account user e͜͡x๛ABDO

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast skiff.

[lone flax]

How to report??

One id using hack then rech to conquers 16 and 18

[blazing viper]

hello i need help, i am getting a uc deduction for my account, i did not make any unofficial purchases, i have now been deducted of 1,595 uc from my account.

[pallid briar]

It can help out for certain users but I do not know any direct benefits of it unfortunately.
But you can always lower your In game Frame rate,graphics, brightness,shadows,turning your Anti-Aliasing off etc to save battery life and check if that helps in reducing device heating.

[blazing viper]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @blazing viper. Remember to read through #faq before asking questions in the support channels.

[lone flax]

Need report, how to report??

[blazing viper]

customer service does not help me

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[blazing viper]

i have contacted customer support many times, i’ve called many different numbers, i’ve emailed many times, but not a single thing has been done to help me

[tired fractal]

alright thank you

[pallid briar]

No worries!

[blazing viper]

hello??

what is the point of a support page if you won’t support🤦

[pallid briar]

This is a community support.We here at Discord cannot help with account related issues, only in game customer support can.
You may want to read this pinned message:
#questions message

[blazing viper]

i’ve read that email so many times at this point

in game customer support doesn’t even help

[pallid briar]

I was referring to this pinned message, @blazing viper.

[blazing viper]

okay

[narrow pike]

Hi PUBG, my account has been banned for 90 days because the new update 1.4 on 9/5 I don’t do anything,I buy uc from official midasbuy , any help please ❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @narrow pike.

[quiet lion]

Country Not Founded

[pallid briar]

"You will not be able to switch to another country or region at will because your account was registered and created in the European Economic Area (EEA). Due to GDPR laws, the change country/region option will not be available to your account. There is nothing that we can do to help."

[twin coral]

Why there’s customers support when they don’t even respond!! And why alot of players losing their account because the emails leaked… its not our fault!!! Who gonna be respond about all the loses!! I’ve been playing since 2018 and I spent alot of money and now im about to lose my account FR and the support team dont even bother answering! Istg its been almost 2weeks …..

[blazing viper]

exactly ^^

they don’t respond to anyone

[twin coral]

Im about to lose my mind , the one who got Access to my account he banned me 2 times, 7days ,7days!!!! And everytime i just watch him unlink my social media i cant do anything to stop him!!! And now i only have the email…

[unkempt orbit]

hello, I mean my pub account has been hacked

[slender roost]

yo help I got hacked

I still have access thru my email

[unkempt orbit]

I no longer have access to my email address

[slender roost]

does they can unlink email ?

[night cloak]

pet

[unkempt orbit]

Yes

I no longer have access to the account

[slender roost]

@celest shadow

[halcyon wagon]

My main account got hacked and it’s already ban now and the same account is clan leader as well I’m sure not gonna get back my account I try many often to send emails and all I did my part now what I want is to change that leader and give leader to any other active co leader what is process

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon wagon.

[slender roost]

@thin halo

yo can u help ?

[unborn mountain]

Contact the customer service for further assistance, @slender roost.

Contact the customer service for further assistance, @unkempt orbit.

[slender roost]

yo that person kept logging

[unborn mountain]

Contact the customer service from the Login Menu Section, @slender roost.

[slender roost]

@unborn mountain how ??

[unborn mountain]

Refer to subpoint 5.4 on #faq, @slender roost.

[slender roost]

can't even log in to my acc

[unkempt orbit]

you can give me a link

[slender roost]

@unborn mountain does they can unlink email ?

[unborn mountain]

Yes, if you're account is compromised.

[slender roost]

like ?

[unborn mountain]

Compromised = Hacked

Refer to subpoint 5.4 on #faq, @unkempt orbit.

[slender roost]

@unborn mountain thanks a lot

@unborn mountain how do I unlink their account tho ?

[unborn mountain]

Please start a conversation using this following, @slender roost.

[leaden junco]

Hello , can someone fix the team microphone on middle east server? Me and my teammates can't lower the volume of each others everytime

[whole forum]

Dear Tencent developers, why is there no 90fps on my black shark 4, while others have?

Please help dear developers unlock in my device 90fps

😩

[ionic folio]

Is there any way to report scammers/phishers? One of my clanmates was phished and I'm talking to the scammer which was giving a misleading website

[slender roost]

how did I start new conversation in customer service

@unborn mountain

[night cloak]

I've signed up for pmnc but there's a player his id in game I made the wrong recording... what should i do

[unborn mountain]

Click top right chat button.

[unborn mountain]

You can report the website through google phishing report website.

[unborn mountain]

Feel free to submit a report on #old

[tardy quest]

Hi, which regions can participate in the bonus challenge?

[ruby fox]

@celest shadow pls help me my device fully supported 90 fps but receive yet OnePlus 9r help me

[unborn mountain]

You've been answered previously, avoid trolling, @ruby fox.

[ruby fox]

Yes but not fully explained

They tells to wait until pubg will add

[unborn mountain]

PUBGM needs to optimise 90 fps on your device, @ruby fox.
They need some time.

[ruby fox]

Playing on this device from 2 months

[brittle wagon]

Hello pubg i report problrm and you remove the picture but the guy put it again on the id!!!!!

Whyyy the guest account still with bad pictures its so bad!!!!!!! I neeed help its will make my family kill me!!!! Beacuse that account he put my id on bad picture!!!

Like he use my id as name on pubg and im famous pearson !!! Help me pubg help me!!!

Not helped

Hello some one put sexual picture on my id !!! Like he put my id as name !!! And put bad pictures i asked you to help but he put it again!!!! Help meeee that will make me get killed im famous person on pubg!!! Help me!!!

Which id send his id?

He keep change the name on new guest !!!!

Cuz he didnt get 10 years banned!!! He can change name and keep doing it

[slender roost]

@unborn mountain what does it mean those 5 thing on bottom

[thin halo]

On it, @brittle wagon.

[unborn mountain]

Provide them with the information needed.

[brittle wagon]

I can text after 5 hours!!!!!

Irs tooo longgg its big problem

He cann change name!!!

[thin halo]

I'll report them for you, @brittle wagon. No need to worry about it.

[brittle wagon]

Thx so muchhhhhh

[slender roost]

@unborn mountain all og them ?

[unborn mountain]

Yes.

[brittle wagon]

Please help mee!!! Cuz he keeep change name and use my id!!!! This is second timee

U solved and he change the name and made new account

[slender roost]

example @unborn mountain

[unborn mountain]

1. USERID: 3924358538
2. Can't access: Facebook
3. YahikO gaming
4. 2018-07-28
5. Send purchase receipts through imgur. Imgur.com/ekwej
   @slender roost

[slender roost]

@unborn mountain the same date work ?

[unborn mountain]

No, the date on when you created your account.

[brittle wagon]

Help me!!! @vagrant tulip

[bright sapphire]

Hello ani moderators

[slender roost]

@unborn mountain where can I find it tho?

[unborn mountain]

IOS/Android?

[slender roost]

IOS @unborn mountain

[unborn mountain]

Feel free to contact apple support and ask when did I download PUBGM, @slender roost.

[slender roost]

@unborn mountain thanks a lot

[unborn mountain]

Sure thing

[brittle wagon]

Sorry but im crying its hurt💔🙂people think its me?!!!!!! Even when the account is level 1

[echo garnet]

My account was hacked and I got a band for 10 years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo garnet.

[jagged berry]

I am always getting connected to cross server I'm not using any VPN Plz help

[night cloak]

I have UC problem .. not showing up .. any help? Balance is 0 after top up

[jagged berry]

@hallow gulch @thin halo

[unborn mountain]

Where did you make the transaction?

[unborn mountain]

Are you experiencing lag?

[night cloak]

Midasbuy

It was referred to me by friend .. a trusted website for top up

[unborn mountain]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]
@night cloak

[jagged berry]

my ping is so high due to cross server other than no lag

[unborn mountain]

Where do you live?

[night cloak]

Ok thank you

[jagged berry]

india(android player) @unborn mountain

[unborn mountain]

Isn't the game banned there?

[jagged berry]

yeah but still works for android in which i wasnt facing any problem before a week

bro my question is is there is any way that i could avoid cross server lobby? @unborn mountain

[unborn mountain]

As you're located in India, we cannot provide support for you, @jagged berry.

[jagged berry]

ok

[ocean lynx]

Pubg tell us no problem withe us jalibroken iphone but when i used i got banned 10 years , i’m sure and I swear never used any cheating ID: 5135798998

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean lynx.

[unborn mountain]

It's stated that Jailbroken iPhone can cause a ban.

[brittle wagon]

Help me

💔

[abstract wadi]

@proven crescent Hey!
You can see the link date of your first social network in the achievements of the game, in the social section (last, or if not, the one that continues box of achievements: the oldest achievement).

[pseudo jay]

What if someone is abusing in pubg mobile

[fading pulsar]

id : 5220889709

this player hack

and this player
id : 5766629827

and this player hack
id : 5405466899

[vital terrace]

Always support

[fading pulsar]

ok

[normal pecan]

i have a prob in this synergy system when me and my partner play on same platform it give me 6 synergy when he and me playing both platform like he emulator me mobile

in like that i get 12 synerjy or in both platform it 6 why is like that

[frosty meadow]

Some of my achievement is not going update what to do

My moments and bargain achievement is not going update

[warm pilot]

mute them

[gentle minnow]

Today new REDEEM CODES

[slender roost]

<@&481161015728406538> or someone can help ?

Hacker kept logging into my account

[olive isle]

https://cdn.discordapp.com/attachments/412120142982676481/849858552397955112/f85825f4d0b299286d349d0282249e13.mp4

Pay to win😂 @lime juniper

[unborn mountain]

@vital terrace Please stop trolling in support channels.

[unborn mountain]

Moderators cannot help you regarding your issue.
You've been answered previously as well.
Only PING the Moderators for discord related issues and emergency.

[unborn mountain]

Feel free to submit a feedback on #old.

[slender roost]

@unborn mountain Im already in conversation

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wide void]

Use #chat or#pubg-mobile to ask new redeem codes from community members

[unborn mountain]

Abusing what?

[unborn mountain]

State your issue.

[slender roost]

the person is Indonesian maybe they're asking indonesian server

[wide void]

You can report them for griefing ingame

[median thorn]

I want to restore my old account, the problem is that it is tied to the deleted VK page, there is only access to the number.

[wide void]

Try repairing the game and restart the device afterwards routine repair should do

[wide void]

That is automatic and most probably due to algorithms that run the system hence we do not have any information regarding this that why it is like this

[median thorn]

...

[unborn mountain]

Please wait for their next response.

[slender roost]

@unborn mountain the Indonesean dude kept getting on my nerve

[brittle wagon]

I reported this issue before and u helped me but it was 1 week banned only so he made new guest and put my id as name and he put sexual picture on the guest account so if someone search my id he will see the guest too with bad pictures and im known person in Arabic countries so please help me beacuse it will may make me die because the picture is so sexual and he put my name 51484572422 his id

[unborn mountain]

Please report the player in-game again.

[unborn mountain]

It's your job to take care of your account, please be patient.

[slender roost]

These are the last message I got

@unborn mountain

[unborn mountain]

Which one is the latest, @slender roost?

[slender roost]

@unborn mountain top one

[unborn mountain]

Say, No, hacker linked his "social media of hacker" to my account.

[slender roost]

I mean if I give them my information the hacker might have access don’t they ?

[unborn mountain]

They dont, its Device Based, @slender roost.

[slender roost]

Oh ok

@unborn mountain did it

Already been two hours

[wide void]

You may report it directly to a moderator just like before they will forward it to team

[kindred wagon]

Someone got into my account and logged in their email into my account, is there a way to get rid of the email that they put?

[wide void]

#faq 5.5

[kindred wagon]

Please help, my account has a lot of upgradable skins

[wide void]

Yes! Contact ingame support for assistance

[atomic hazel]

Hi admin,
I bought ASUS ROG 5 and it’s not supporting 90 fps.
any suggestions plz? When I checked with asus support, this is their reply “
First question has already been answered above, 90 FPS support has to be enabled with a game update, we can't do it from our side.”

[sullen crow]

Hi

Hello, I accidentally changed my server to ( North America ) because i was confused and didn’t know anything about this new feature, please rest my server to ( Middle East ) thank you
ID ( 5638458009 )

Can you help me please?

[unborn mountain]

@sullen crow Please be careful next time, you need to wait for the cooldown to end.

@atomic hazel Yes, they need to optimise 90 fps for your device.
You've submitted a report on #old as well.

[slender roost]

@unborn mountain will I get banned

[unborn mountain]

for?

[slender roost]

If I kept logging

@unborn mountain talked with him thru telegram @twin gull_tebar ME

[sullen crow]

I can’t wait the game came born and players have different languages.

[unborn mountain]

Usually, yes.

[slender roost]

@unborn mountain that’s suck I mean PUBG should create their own website to get help thru

[unborn mountain]

Feel free to submit your feedback on #old, @slender roost.

[hoary grove]

My account ban because of hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary grove.

[slender roost]

@unborn mountain rip to my money and account ig

[umbral bay]

I did 20 S12K gun Craft Firearm kills on ASIA FPP SQUAD but it didn’t Count on Achievements 😭😭

Anyone please help me

[unborn mountain]

Have you tried doing a routine repair?

[dusky wharf]

Is there anyway to get a hackers Twitter removed from my account before the 21 days (I still have to wait 13 days to even try to unlink) as he has already logged in today. I'm worried I'm going to lose my account.

[unborn mountain]

Contact the customer service for further assistance, @dusky wharf.

[dusky wharf]

Thanks. I've done that already but nothing from them

[unborn mountain]

Refer to subpoint 5.5 on #faq, @dusky wharf.

[dusky wharf]

Thanks, I understand that, it's just frustrating to wait as I'm worried he is going to get my account banned permanently.

[slender roost]

@unborn mountain

what does that mean ?

[unborn mountain]

Why did you start a new conversation, @slender roost?

[wide void]

Give the information correctly and they will proceed accordingly they want to make sure that the account you requested recovery is yours

Is it for hacked account? @slender roost

[slender roost]

@unborn mountain it started by it self

[unborn mountain]

It restarted?

[slender roost]

@unborn mountain yeh

[unborn mountain]

Did you re-download the game?

[slender roost]

nah

Im in log in screen

I was texting his account

[unborn mountain]

uhh why did it restart?
odd.

[slender roost]

but the hcaker kept getting in

[unborn mountain]

Enter your name :
Real Name:
In Game Name:
Social Media name:

[grave sundial]

how to unbind my pubg link

[slender roost]

@unborn mountain nvm it went back to his old conversation

[unborn mountain]

What are you trying to unlink?

[grave sundial]

I just don't like links that can't be unbind

[unborn mountain]

huh, are you trying to unlink your email? @grave sundial

[clear spindle]

You can refer to the #faq 2.5 or could contact the in-game customer service from the settings, @grave sundial.

[grave sundial]

Yeah

[unborn mountain]

Is your account compromised, @grave sundial?

[grave sundial]

Yeah, he logged in via the link

[solid heath]

Will TGB players matched up with those players who are using GAMELOOP emulators

[hardy plinth]

help.. i literally got ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy plinth.

[lean terrace]

ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean terrace.

[round canyon]

@sis,,didisis

[willow stream]

Iam not getting conqueror but iam ranked 378 Duo TPP in South America server

Help me please

[clear spindle]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:20 UTC.
­

[ionic lance]

Hello PUBG , I Got Killed By A Hacker In Starting Of The Game And Got -41 In Ace 2* I Was Too Close To Get Conqueror But Too Far Now. My Concern Is This Hacker Has Been Banned By My Report. Can i get my points back -41? Please make it possible for god sake. I am totally disappointed and disheart From last night

[willow stream]

But last two days iam in top 500 iam not getting conqueror yet help me please😭

[clear spindle]

You need to be in Ace tier.

[willow stream]

Iam in ace 1 star ⭐️

Please help me 😭

[celest shadow]

Please share a screenshot of your rankings, @willow stream.

[willow stream]

I shared check this

[celest shadow]

You will be get Conqueror at 00:20 UTC every day. Please make sure that you are ranked within Top 500 when the refresh happens.

[willow stream]

@celest shadow last two I am in top 500 but my tier is not refreshing to conqueror 😭

[celest shadow]

Just wait for today at 00:20 UTC and you should get Conqueror tier once the refresh occurs. If the issue persist, please contact the customer service in-game.

[young smelt]

i got my my pubg mobile account banned for no reason .. i play on emulator

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young smelt.

[willow stream]

@celest shadow Is playing in different server problem ???

[solid heath]

Will TGB Players matched in same lobby with gameloop emulators anyone please

[night cloak]

I want to put in some serious suggestion for the game, any developers here?

[wide void]

Feel free to state your suggestion in #old

[solid heath]

Is my message appearing

[night cloak]

Its not about bugs

[wide void]

Yes it is visible

[willow stream]

Please anyone help me !!!!

[solid heath]

Then reply me please

[heavy vortex]

feedback bugs

[wide void]

Developers only check #old they will see your suggestion through it

[wide void]

I have no information about it you may ask this in respective emulator support or server

[night cloak]

U not Mod

[heavy vortex]

Never said I am, don't want to be. 🗿

[willow stream]

Help me Guys

[wide void]

Yes?

[night cloak]

Tell

[night cloak]

K! Jk

[willow stream]

Iam ranked 377 in duo TPP southamerica server but iam not getting conqueror last two days

[wide void]

I suppose you have been answered by piston

[wide void]

Here @willow stream

[willow stream]

Yah but does changing server and conqueror pushing is a problem

[wide void]

If you are in top 500 and change server to play on other server I don't think that affects your rank for further information you may wait for moderator to assist

[willow stream]

Okay

[celest shadow]

No.

[solid heath]

@wheat rapids is gameloop 7.1 beta best or gameloop global one is best for mid range or low end pc

[willow stream]

Okay last two days I’m suffering from this issue 🥲

[wide void]

Use #emulator-support

[unborn mountain]

Contact the customer service for further assistance, @grave sundial.

[grave sundial]

Who?

[unborn mountain]

Refer to subpoint 5.4 on #faq, @grave sundial.

[willow stream]

According to India when server refreshes @celest shadow

[celest shadow]

You may convert it to your own time zone, @willow stream.

[willow stream]

Okay thanks @celest shadow 👍

[clever tide]

Hi lads , the normal acceleration on the mclaren spin if it succeed that means I get the 3 ticket ?

[jovial quail]

Water zone

[unborn mountain]

It is normal, not a bug.

[celest shadow]

The normal acceleration has a chance of succeeding and failing as well.

[clever tide]

Yes I know , but my question is if it’s a success what happens ?

2-3 steps ahead or a full round till the 3 tickets

[heavy vortex]

1,2 or 3 steps ahead, not till speed 8.

[sterile rapids]

61424412186 he is selling hacks

Ban him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sterile rapids. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Refer to this, @clever tide. You cannot speed up to the 8th step, you can only accelerate to 1, 2 or 3.

[night cloak]

The bargain achievement not account?

[placid elk]

@celest shadowplease check dm

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal pasture.

[olive jetty]

@lusty atlas

[lusty atlas]

I got banned for no reason my account is strong I was playing Solo Squad My account is very strong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty atlas.

[waxen kiln]

why is the synergy not going to 3k

[robust lichen]

iam trying to login to my account today and it says that i got banned for 10years and i swear that i didnot do any thing please can i get help plz

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust lichen.

[unreal dagger]

I have been trying to stop the lag in pubg for a long time the lag is making it harder for me to grind can I get help pls

Wait what wrong chat

[night cloak]

With the on going event you can get 100 synergy a day with the player that you’re playing. If you would give popularity you would be able to get more than 100.

[jovial quail]

Can I sent screenshot of my payments via Google drive link for hacked account recovery

[wide void]

There would be an option for image attachment in ingame support

[unborn mountain]

Some got but some dont have fyi

[unborn mountain]

Yes.

[wide void]

I know! I referred them this because staff refers to ingame attachment not via link, links are only used if there is some issue in attachment option 🤷‍♂️ links are not too often used!

[hallow onyx]

Can you help me

[wide void]

What help do you want?

[hallow onyx]

I get ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow onyx.

[wide void]

Try repairing the game and restart the device afterwards routine repair should do it

If that doesn't work try restarting the router and change the dns settings

[night cloak]

I have restarted device, resetted whole router, even changed to someone's hotspot, not working..

[wide void]

And DNS?

[night cloak]

Dns, how do i reset that

Damn

I send wrong pic

[wide void]

#faq 4.3 @night cloak

[night cloak]

Oki

If I make an pubgm account on my android device it will match me with mobile players, but what if i use that account on emulator? Will it match me with emulator players or mobile players?

I play on both emulator and mobile, so just wanted to know whom im matched with

[pallid briar]

If you play on emulator, it will match with other emulator players.But if you play on your phone you'll be matched with mobile player, @night cloak.

[unborn mountain]

Feel free to request these types on #discord .

[pallid briar]

#discord...

[night cloak]

@pallid briar ty for ur help :)

[real quail]

Hello can anyone explain what the in game support want cuz i don’t get it the send me this : ‏We understand your concern regarding your account. Please provide your both social media account's name and nickname which are linked to your game account also the username for the accounts.

‏*And please confirm which social media account you want to unlink

‏and also send a screenshot of the basic section in which the account is mentioned.

[dawn finch]

What about bulletproof windows in new mclaren you will fix this or this stay like that ?

[feral forge]

please provide them the name of the social media that are have linked to the game and your username of the social media accounts.

feel free to share your concern and suggestion in #old, @dawn finch.

[cursive pulsar]

On mobile you play against mobile players and on emulator you play against emulator players.

[night cloak]

Yes ty already got it

[real quail]

And what about this part here - ‏and also send a screenshot of the basic section in which the account is mentioned.

[feral forge]

you will have to take a screenshot of your basic settings, that the linked social media should be included in it.

please use #media instead, @silver wedge.

[harsh roost]

..

[rapid oar]

Are we (ios users) allowed to use Tab Booser to play PUBG mobile Global?

[harsh roost]

Please connect me to the person who bans PUBG accounts. I have a very big problem @feral forge

[zenith birch]

whats the latest version number of pubg mobile?

[real quail]

Can you give my an example sorry about that but i don’t get do you mean should i go to my social media account and take a Screenshot that shows my account link to pubg ?! Again I’m sorry

[mortal apex]

1.4.0.15157

[zenith birch]

ok

cause i am installing apk

[feral forge]

the basic settings page of the game. you should open the game then open the settings page and take a screenshot of it.

[robust bloom]

Hi it been around a year my account has been hacked and I’m not really sure what to do

Hi it been around a year my account has been hacked and I’m not really sure what to do it was an Arabic hacker and he was level 72

Pleas help me😕

No one's in the line.?

[foggy spoke]

this profil using by a hacker please ban

[storm flume]

Please contact the customer service for further assistance, @robust bloom.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @foggy spoke.

[robust bloom]

@storm flume how come?

[feral forge]

for account related issues, please contact the in game customer service for further assistance as only they can assist you with this issue.

[feral forge]

is that a VPN?

[robust bloom]

@feral forge how come????

[feral forge]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[candid sandal]

Hi my Bargainer Achievement not count. Please anyone help me

[unborn mountain]

Have you tried doing a routine repair, @candid sandal?

[candid sandal]

No

[unborn mountain]

Please try doing so and dont hesitate to come back if the issue persists, @candid sandal.

[candid sandal]

Okay thank you so much

[rapid oar]

Idk whts that .. but we can open and ply pubg Global with that

[candid sandal]

Not working

[grim heart]

hello , my account was banned without any reason < anyone can help me to solve this

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @grim heart.

[night cloak]

If i get killed why am i experienced lag

I already free up my storage and close all background apps except pubg

[candid sandal]

Hi my bargainer achievement not count and also i did routine repair. Still not count. Can anyone help me please

[night cloak]

Try to reinstall pubg

Or force stop clear cache

If still doesn't work go to #old

[steady kettle]

why we didn't get mail replay from pubg after registered PMNC

?

[silk crag]

How to apply for content creator

[celest shadow]

Please refer to the community section in #735483472432594994 for further information, @silk crag.

[celest shadow]

Can you kindly answer him when you are available, @onyx cairn? Thank you.

[hardy hill]

Review guidelines, a certain amount of views are required

[sterile rapids]

A guy is selling hacks I know his I'd he is offering me to buy hacks can you ban him I have his I'd ....how to ban him?

[celest shadow]

Have you bargained today and did it count, @candid sandal?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sterile rapids. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[candid sandal]

No it did not count

[celest shadow]

Please report the issue to #old, @candid sandal.

[candid sandal]

Okay

[crimson oak]

@celest shadow Hello can you help me my twitter account was hacked then my account got banned for ten years. When the hacker played with my account, I used a cheater and player with cheaters, please delete the Twitter link and review the decision to ban my account and then review the invader rating I'm tired of playing PUBG from season one. I have not used external files or mods and I have not played with cheaters please help me I have paid huge amounts in my account please help me thank you very much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson oak.

[sterile rapids]

@celest shadow I didn't have youtube video I just know that he sells h**k ...I know his character id

[night cloak]

why this pubg i am level 68

[celest shadow]

You have to spend at least 15 mintues playing Classic matches in a day.

[sterile rapids]

@celest shadow

[night cloak]

👍

[celest shadow]

Feel free to report the player in-game.

[sterile rapids]

@celest shadow can you tell me how to find pubgm redeem codes daily..many of my friends are getting mythic items by redeem code..how I find them??🥺

[meager canopy]

Any mod here?

😅

[sterile rapids]

@celest shadow 🥺

[onyx cairn]

What's your region?

[nocturne fiber]

Is anyone having issues with their sensitivity/avatar? I mean the other day when I was using gyro I was okay then somehow it stopped. The same when I stopped using gyro and tried to shoot the game didn't recognize me pressing the button. I have a left/right button to shoot the left side was recognize but not the right side. I reported and I am still having problems? Anyone please assist.

[celest shadow]

You may keep an eye out for PUBG MOBILE's official social media accounts, #news or through the PUBG MOBILE esports livestreams.

[celest shadow]

How can we help you?

[meager canopy]

I have a big question😅

[celest shadow]

Sure, please state your question.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @nocturne fiber. You can also submit a report in #old in compliance with the channel's pinned instructions.

[meager canopy]

Sorry but this was a dare by my friend

Is pubg a game?

😅

[elfin arch]

hello, I applied to PMNC my team, we joined, it appears in my players, but my account was stolen, the version was released, I can't log in. Can we change my account registered to PMNC? @celest shadow

[celest shadow]

Yes. PUBG MOBILE is the official PLAYERUNKNOWN'S BATTLEGROUNDS designed exclusively for mobile, @meager canopy.

[meager canopy]

Thanks😀😀😀😀

[celest shadow]

If your account had been stolen, please contact the customer service in-game for further assistance, and the customer service of your social media account in question if it had been compromised or if you need to recover it.

@onyx cairn will be able to assist you with the esports-related question in your inquiry.

Please do not circumvent the inappropriate language filters and do not send unnecessary messages here, @hardy hill.

[elfin arch]

The version is down, I can't login @celest shadow

[sour vault]

@celest shadow

Hi , I am from islamabad Pakistan,

My Friends are able to get 20ms server , but i am unable to get it.
While playing with them we get server with 119ms .
Don't know what actually happening.

regards,
Muhammad Waqas

[celest shadow]

You can contact the customer service in-game for further assistance.

[elfin arch]

and in-game customer service never, ever provided a response so I'm in this state

[celest shadow]

You may try using another network connection that is stronger than your current one and see if that makes a difference. You should also play in the server that you will have the lowest ping on.

[sour vault]

it is the strongest one near about me.

[elfin arch]

? @celest shadow

[hardy hill]

?

[elfin arch]

There is one more question I'm wondering why pubg mobile turkey doesn't help us, but you are helping us, what is their job there?@celest shadow

I write from translation, otherwise my English is 0

[glacial bramble]

How to get chicken prank voice pack?

[onyx cairn]

@celest shadow ^

[celest shadow]

Please report it to http://cheat-collect.pubgm.cc, @candid spear.

[onyx cairn]

Once a PMNC registration has been submitted no changes can be done. Which means you cannot replace a member or edit any other information. Kindly contact the customer service in-game to get help regarding your account.

[celest shadow]

You can try becoming the leader of the party and start the match and see if that makes a difference.

[celest shadow]

Only the customer service in-game will be able to assist players with account related issues. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

They are not able to assist players with account related issues either as they can only provide community support for the game.

[storm flume]

Please do not use languages other than English, @rocky swallow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[elfin arch]

thank you for helping❤️

[celest shadow]

It was available to be obtained in the Prank Gift event. You can no longer obtain this voice pack however.

[glacial bramble]

Any possibility?

[celest shadow]

I cannot confirm if this voice pack would return in the future.

[glacial bramble]

Was it permanent or time limited

[celest shadow]

The voice pack is permanent.

[cyan portal]

@celest shadow when will the season end

[celest shadow]

July 17, 2021.

[cyan portal]

Rank push one?

[elfin trout]

@celest shadow Hello can you help me my twitter account was hacked then my account got banned for ten years. When the hacker played with my account, I used a cheater and player with cheaters, please delete the Twitter link and review the decision to ban my account and then review the invader rating I'm tired of playing PUBG from season one. I have not used external files or mods and I have not played with cheaters please help me I have paid huge amounts in my account please help me thank you very much

[bitter shadow]

Hello team pubg mobile My e-mail account has been hacked by someone, and we cannot change the password, and a certain message is not sent to the e-mail. This person who stole my account is blackmailing me and threatening, and I just want to unlink the e-mail and I am ready for you to help you recover my account. Please reply and thank you.

[celest shadow]

Yes.

[storm flume]

Please contact the customer service for further assistance, @bitter shadow.

[cyan portal]

Ook can u give me ur pubg id pls

[celest shadow]

Please use #chat or #pubg-mobile for conversations, @cyan portal.

[glacial bramble]

Okay, thank you for information, im finding other way to get that pack 🥺

[scarlet moat]

@celest shadow I got banned 1 year ago for no reason, how can I open it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet moat.

[bitter shadow]

Help me I couldn't find any help from customer service and no one helped me

[unborn mountain]

@candid sandal After further looking into your issue, it seems that it's a bug. Devs will fix it soon.

[dusty egret]

#questions how can i download emulator pubg??

[unborn mountain]

https://www.gameloop.com
Here, you can download the official emulator PUBG.
Yes, here

[dusty egret]

thanks

[celest shadow]

Please contact the customer service in-game and request the support agent to unlink your e-mail address. Only they will be able to help you in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[candid sandal]

thank you and please notify me if possible because i have to do bargainer achievement. Only 3 days left

[storm flume]

You can now access #emulator-chat and #emulator-support, @dusty egret. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Should you require further assistance regarding the Gameloop emulator, you may use #emulator-support, @dusty egret.

[dusty egret]

can`t download

[unborn mountain]

Typo right there, click on the link, again, @dusty egret.

[dusty egret]

isn"t it officia emulator??

[astral garden]

Hello,
Someone is trying to steal my PUBG mobile account and I don’t know what to do please help me

[storm flume]

Please contact the customer service for further assistance, @astral garden.

[unborn mountain]

Heyya, yes it is the official PUBGM Emulator.

[dusty egret]

it"s keeping show me this

[astral garden]

I have already done that but it’s taking time and I am scared that Of losing my account

[pallid briar]

Please refer to subpoint 5.5 in #faq.

[sinful shale]

Hello

[meager turtle]

Hello, my pubg account was burnt and I recovered it by recovering my twitter account, but the hacker who was hacked linked his facebook account and his email, can you help me? I have all the documents that this account is my account, and I have the visa number from which I was charging on my own account, please help

[sinful shale]

My account is

[pallid briar]

Hi.Please state your issue.

[sinful shale]

Showing like this what can I do

My device is iOS

I can’t log in

[meager turtle]

Hello, my pubg account was hacked and I recovered it by recovering my twitter account, but the hacker who was hacked linked his facebook account and his email, can you help me? I have all the documents that this account is my account, and I have the visa number from which I was charging on my own account, please help

[astral garden]

The hacker linked my account yesterday with a Twitter account and he changed the name in the game I’m afraid that he can kick me out of my account

[pallid briar]

Please contact In game customer support to unlink. You may refer to subpoint 5.4 from #faq.

[storm flume]

Please contact the customer service for further assistance, @meager turtle.

[hoary geyser]

Character name:(E͜͡G๛MEDOツ)
Character ID:)(5451774962)
Date and time of last play (2021/6/1الثلاثاء)
The date and time when the account suspension was confirmed(2021/6/1/الثلاثاء/5:36)
My account was blocked by mistake, I did not violate your policy, and my game was clean during my time in the game of PUBG. I hope that my case will be examined and my account will be returned only, and you will see that I did not violate your policy and my account was not banned before until I was banned for 10 years. Thank you very much.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary geyser.

[sinful shale]

Hey someone help me

[pallid briar]

You should contact in game customer support for account related issues if you haven't already. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[sinful shale]

What can I do

[viral flint]

showing this message, i can't logging my account what should i do??

[sinful shale]

Me to have this problem

[dusty egret]

what can i do??

[feral forge]

please contact the in game customer service for further assistance @sinful shale and @viral flint.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dusty egret.

[strong heron]

I am facing Frame rate drops in Matches I have Rog 3

[sinful shale]

@feral forge how can I contact game centre

[strong heron]

You use config?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @sinful shale.

[sinful shale]

Can I bann my account

I think it’s hacked

[feral forge]

we cannot assist you in this regard, please contact the in game customer service for account related issues, @sinful shale.

[sinful shale]

@feral forge what can I say to them

[pallid briar]

Using "Config" is against the ToS as it modifies the in-game files.

Please refer to subpoint 3.17 in #faq.

[unborn mountain]

Use #emulator-support , dear.

[strong trench]

Bh

[ripe elm]

Help need

[pallid briar]

Please wait patiently for someone to help you out in #emulator-support.

[dusty egret]

they r not responding😕

[unborn mountain]

Please start a conversation using the following.

[pallid briar]

Please state your issue.

[sinful shale]

My account is hacked can I get it

[unborn mountain]

Please be patient while an expert assist you.

[sinful shale]

He hacked by my social media

[feral forge]

how may we be of assistance, @strong trench?

[unborn mountain]

Refer to my message above, @sinful shale.

[ripe elm]

I noticed that 4$ offer

Can i use it to purchase prime plus thats cost 9.99$ ?

[ripe elm]

.

[unborn mountain]

Yes.

[night cloak]

welcome

Someone has unlinked my Facebook account (hacker) and now I can't enter the game. Can you contact me as soon as possible and this is the game ID 597036884
And the account has been spent a lot of money

[unborn mountain]

Contact the customer service for assistance, @night cloak.

[ripe elm]

Would i get 4$ discount to purchase prime plus.

[night cloak]

Where

[unborn mountain]

Yes.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[soft yacht]

Hello bro yesterday the bargain event is started but in my achievements points the discount is not increasing even I can't finish that achievements

[unborn mountain]

Known bug, feel free to submit the bug #old so the devs will fix it faster.

[fossil badger]

Hi

I have a problem with Pubg

Can you help me

[unborn mountain]

State your issue, @fossil badger.

[celest shadow]

What is the numeric in-game identification of the player, @fossil badger?

[ripe elm]

It shows now.. There is no 4$ discount shows

[unborn mountain]

Have you applied the discount?

[ripe elm]

In the pop up no discount shows

Bt in the google play it shows i can get 4$ discount

[unborn mountain]

Please click the Use in game button.

[fossil badger]

Id 51307678309

[ripe elm]

Theres no button like that

[unborn mountain]

?

[celest shadow]

Noted. Thank you, will check and forward it so that the profile picture can be reset.

[night cloak]

You can help me

[celest shadow]

We will contact you when the profile picture has been reset, @fossil badger.

[unborn mountain]

What's the punishment of using inappropriate pfp?

[night cloak]

I want to talk to someone in the company

[celest shadow]

A profile picture reset and an appropriate punishment that is issued according to the security team's discretion.

[unborn mountain]

@night cloak You've been answered.

[ripe elm]

Nothing shoe
Ws

[celest shadow]

What is the issue?

[unborn mountain]

If you have clicked the button however no amount was deducted, contact google play support @ripe elm.

[ripe elm]

How to contact ?

[night cloak]

What is the answer please?

[celest shadow]

I do not think you can use the discount offer on subscriptions, @ripe elm. You may try purchasing UC and see if that works instead.

[ripe elm]

By ur answer i purchase 5$

Dnt give wrong information

Not my 5$ wasted

[unborn mountain]

Contact the customer service for further assistance, @night cloak.

[ripe elm]

Now*

[unborn mountain]

You can try by clicking $5 UC, but dont hit continue, and see if it deducts before you click continue.
If it deducts, meaning Prime doesnt work with the discount.

[fossil badger]

It also puts an inappropriate name 51307678309) (منتتااك) Can you change the name because it puts the name and this picture until my account is closed? and popular

[night cloak]

I tried to call, no answer. If the account is not returned, I will lose 6000 dollars

[unborn mountain]

Please take a screenshot of the conversation.

[fossil badger]

!

[median lichen]

what is this can mods help please? <@&481161015728406538>

[unborn mountain]

Please wait for their response, @night cloak.
Refer to subpoint 5.5 on #faq.

[unborn mountain]

Where did you purchase UC?
Do not ping the moderator role unless emergency as well.

[celest shadow]

We have reported the account, we will inform you when the profile picture has been reset. As for the username, I do not know if there is anything we can do about it since it is not in English.

[night cloak]

This is my account that was stolen

[unborn mountain]

You've been answered, stop repeating your inquiry.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median lichen.

[night cloak]

Thank you, I will wait for a message from them

[grim helm]

Im bargaining to my friends and achievement is not counting. What should i do? Or maybe can you fix it?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @grim helm. You can also submit a report in #old in compliance with the channel's pinned instructions.

[spark cargo]

(5154056778 )This account belonged to my friend. It got hacked and stolen from someone that we don’t know ,He hacked my Facebook account ، Can someone help us

[unborn mountain]

Contact the customer service for further assistance, @spark cargo.

[celest shadow]

The security team can only issue a profile picture reset with the appropriate punishment to the reported account, @fossil badger. When this has been applied, we will inform you. Please be patient.

Thank you for reporting.

[night cloak]

After trying everything possible, reseting my router, reinstalling the game, changing internet connection, changing dns as said in #faq, nothing workedzi reseted my device to factory level, nothing worked, its still loading

[spark cargo]

The customer service has been contacted and the question is repeated by entering the Facebook account linked to PUBG and the same account cannot be reached because the link was removed by the hacker. We want to ban the account only. It cannot be retrieved after removing the link

[cosmic shell]

When i want to send a chicken gifts to my friends it shows that message to me..!

[cosmic shell]

I am level 66 and my friend is above 50

[celest shadow]

Where do you reside?

[night cloak]

India

[celest shadow]

You will need to at least play 15 minutes of a Classic match in a day to be able to send popularity to your friends, @cosmic shell.

[celest shadow]

I am sure you are very well aware of the situation regarding the game in your region. You may refer to subpoint 4.10 in #faq for further information. Thank you.

[night cloak]

Yes, but it was working super fine,

Like, its just 3 days its not working,

[faint jolt]

@celest shadow umm iam trying to get synergy points with my partner but I played all maps it iddnt give me any is that glitch or what?

[celest shadow]

There is a daily limit if you have played a number of matches previously today.

[faint jolt]

Wdym

So how many matches can I play

So theres a limit right now

Oh so that's why I cant get anymore synergy points !

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @calm hemlock.

[pallid briar]

@faint jolt You can also give popularity to gain synergy point.Also giving likes to each others post can give you synergy.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@feral forge

[sick shale]

@night cloak What's this

[night cloak]

Mod menu

@sick shale

[sick shale]

Why are you using it?

[night cloak]

I love it

😂😂😂😂

[astral lake]

Wtf

[night cloak]

On all game I use cheat or mod menu

[compact parcel]

goodbye

[night cloak]

Ok

[night cloak]

هكر اخذ حسابي

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unborn mango]

Can any one tell me that whay this

Will i get more uc in less amount

[feral forge]

when you purchase either one of the UC pack, for example the second one, despite 300+25 UC, you will also get an extra bonus from 0 UC up to 6000 UC.

[twin coral]

Please is there any other way to contact customer support ?not from the game app please cuz I’ve been contacting them and still no answer its been 2week….

[hollow hedge]

When is the patch releasing? What time?

[hollow hedge]

By email.

[foggy river]

Can anyone say what this pan symbol means

[hollow hedge]

It means that the next match is a key (important) match. You are close to level up to the next tier.

[foggy river]

Is that related to any ban or something

[hollow hedge]

No, @foggy river

Oh…

[unborn mango]

I dont have a video proof but there is hacker that comes to loby many time i have reported him many times but

He is not ban yet

[twin coral]

What their email??

[hollow hedge]

[e-mail]

[leaden elk]

Hi PUBG Support Team

My Account on pubg

it has been banned by mistake) offline ban) the period of  band is  10 years

and I need your help to fix

that Wrong

I didn't use any cheat tools and Iam  respect the rules of that game

My Account  is very old from session 3

I love it so much and I spent alot of money to improve it

I hope to unban My id account or reduce the period of penalty

My id

5183754754

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden elk.

[sick shale]

Email address is used for general inquiries. You should contact customer service in-game for account related issues

[twin coral]

No answer its been 2weeks, and now he banned my account for 60days im scared he can unlink my email its my last hope

[frank bough]

Hi,we have a problem for PMNC FRANCE

[lone flax]

How to report pubg pkayer...??

[weary helm]

What's New in 4.2mb update

@sick shale ?

[lone flax]

I want report cheater

[onyx cairn]

What's the issue?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @lone flax. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[weary helm]

Why 4.2mb update

[clear spindle]

Refer #news.

[solemn solstice]

I have UC in my global account . Can i get the UC in BGMI account OR should I have use them now

[frank bough]

We’ve registered 2 players. One of 2don’t get the national championship menu in his account.

the second account has been stolen and we want to set up another account. We have already sent mail to PUBGM 2 weeks ago and they do not respond. . PMNC FRANCE starts tomorrow. @onyx cairn

[onyx cairn]

This is not possible to change players or any details. For this case you need to contact the customer service in-game for assistance.

[frank bough]

We did 2 weeks ago but they dont repond us ..

[clear spindle]

As the server provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[frank bough]

Well i going to send another e-mail

[onyx cairn]

The stolen account owner has to contact the customer service in-game.

[lone flax]

@storm flume i have video evidence 😥

[tacit quest]

Hello PUBG MOBILE,
In The recent Update, we have many, many touch issues on Android! Many many people are facing the "Touch Issue." Please Fix That It's Our Humble Request!

And Please Fix The lags of Low end or medium Devices. In the last zone, it will drop into 1-10FPS! And The Bullet Registration is too bad in Android.

Please fix those issues. It's a humble request!
Thanks
On Behalf
FehaYT

[brittle wagon]

I did but no one answer me💔

[lone flax]

<@&481161015728406538> hello

[sick shale]

Your report is still under process. We will inform you when it has been handled

[sick shale]

Hello, please do not mention the Moderator role for PUBG MOBILE related issues. It is intended for emergencies in this Discord server

[lone flax]

@sick shale how to report cheater??

[tacit quest]

Please Help me@sick shale

[sick shale]

Did you read the message above, from @storm flume ?

[lone flax]

@sick shale but i have no Video evidence 😥

[sick shale]

Please submit a report about this issue in #old and make sure to include the device information

[sick shale]

You may submit a report with evidence via https://bit.ly/3uDSJZv, please follow the requirements

[tacit quest]

@sick shale done

When I will get tha update?

[sick shale]

A response? That isn't guaranteed but your report will be very helpful for the team to improve and optimize the game

[tacit quest]

@sick shale Can You Send me the pubgm Support email I'd? I'll also mail there

[gray shale]

Enemy shoot flare quickly after landing before the first zone and Why they got Air drop instead of Vehicle???

[sick shale]

[e-mail]

It's used for general inquiries by the way.

[normal pecan]

@celest shadow can you tell me if a bot is modify our voice in the game to prevent out real identity in-game 😐 my voice is hearing like a old lady in the game even my phone mic work good do you have a solution for this thing 😐

my freinds even my brother tell the same even i tryed if this true with my second acc and it's true

[gray shale]

Is it a Glitch?? Cause so many times we got vehicle by shooting flare before the first zone.

[normal pecan]

becuase u shot when the zone not Formed in the first place tho

[celest shadow]

Your voice will not be modified by the game in any way. It has something to do with your microphone and/or your network connection.

[viscid obsidian]

Can I get pubg beta discord link???

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @viscid obsidian.

[normal pecan]

😐 i will try to fix thanks for ur answer in my error

[night cloak]

Can I report a website and a server which sells/giveaways PUBGM accounts ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[celest shadow]

You can report it via the form as well.

[jagged scroll]

Hi! How do you apply for a tournament room card?

[normal pecan]

bro it was solved when i reinstall the game

[unborn mountain]

May I ask something related to the cheating content removal?

[celest shadow]

Please refer to this message:

#questions message

[celest shadow]

Yes, how can we help?

[paper anchor]

Footsteps sound is very low. How do I fix this? Please help.

[distant marten]

??

[unborn mountain]

Well, let's say tiktok?
If you report a cheating content on tiktok, through their report button, it's not against their TOS, so no removal will be done. But how can PUBGM remove it?

[celest shadow]

Please check your audio settings for your device and in-game settings. Otherwise, you may repair your game from the login menu.

[paper anchor]

I have tried these steps

[celest shadow]

You can try logging in later or restart your device.

[paper anchor]

I have completed these steps also

I have uninstalled it and installed it again many times then also this problem has been solved

[onyx cairn]

It is against their ToS.

[celest shadow]

The short answer would be that the community team reports videos that violate PUBG MOBILE's terms of service to TikTok for removal. You may inquire about this in #community-team for a better and/or more detailed answer when the channel reopens.

[unborn mountain]

Oh really? I reported many and it says it doesnt violates the community guidelines

[night cloak]

Thank you.

[unborn mountain]

Alright

[celest shadow]

You can always report directly to https://bit.ly/3soBavK.

[unborn mountain]

How about exploiting bugs, like sharing how to use bugs?
Is it against

[jagged scroll]

Thank you for the reply. Is this also applicable to scrimmages for a growing community or just purely tournament coz i'm a content creator with 100k subs and this would give interest to players on our region as we don't have this kind of room cards.

[celest shadow]

The main focus is PUBG MOBILE cheating content.

[unborn mountain]

Thanks for your time

[celest shadow]

Preferably tournaments only.

[gritty glade]

Why this Achivement not counted this season even after bargaining UC from friends?

[jagged scroll]

Alright, thank you so much!

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @gritty glade. You can also submit a report in #old in compliance with the channel's pinned instructions.

[faint jolt]

@celest shadow If my screen is jus stuck preparing resources and is not loading what shoudl I do

Plz help iam in the middle of rank push?

[celest shadow]

You may try using a DNS, @faint jolt. Please refer to subpoint 4.3 in #faq for further instructions.

[faint jolt]

DNS meaning

How can I ask customer service when its stuck like this @pis

@celest shadow

[storm flume]

Please refer to subpoint 4.3 in #faq for further information, @faint jolt.

[bleak geyser]

I'm having connection issues when running pubg with my wifi. None of the other apps had connection issues. I tried clearing pubg mobile data, But nothing has changed. So I tried to use a VPN while running pubg. And the connection problem is resolved. Then I deactivated the vpn, I was able to enter the lobby but there was a connection problem again. Especially when re-downloading additional files in the game. What should I do ? I feel uncomfortable if I have to play using vpn

[slender roost]

@celest shadow

Where we report scammer

[night cloak]

Pls anyone tell how to fix this problem

@celest shadow

[celest shadow]

What is the issue, @slender roost? Please elaborate.

[slender roost]

This dude stealing people account and ransoming them

[celest shadow]

Please use a DNS and repair your game from the login menu, @bleak geyser.

[earnest ermine]

سلام عليكم

[night cloak]

Pls help me @celest shadow

[slender roost]

This is my friend account

[celest shadow]

You may try using a DNS (refer to subpoint 4.3 in #faq) and repair your game. You need to download the in-game patches to be on the latest version of the game.

[earnest ermine]

@celest shadow please help me

[night cloak]

I repaired but I didn't get any update @celest shadow

[storm flume]

Please do not use languages other than English, @earnest ermine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Account security is every player's responsibility, @slender roost. There is not very much we can do if your account had been stolen, only the customer service will be able to provide further assistance. Be advised that selling or trading of game accounts are against PUBG MOBILE's terms of service.

[night cloak]

@celest shadow pls reply

[celest shadow]

Refer to my message and try setting a DNS and repair your game after.

[night cloak]

I tried nothing changed

[languid wolf]

good day, I've recently logged in back to my account and encountered that a hacker has linked his twitter account.

[astral sparrow]

My account will ban

[brittle wagon]

Ok but please don’t make him get to change name!!! Because he made new accounts and do it over and over

[astral sparrow]

Hii

[slender roost]

@celest shadow customer service is dead I think I send them everything no replies or no response

[torpid prairie]

she constantly makes game mistakes and hasn't been banned for 3 month

İd-5226660390

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid prairie.

[vale yew]

@polar dirge big fan 😁😁

[slate tiger]

My account got ban today without Knowing any reason I did not do anything wrong in my account plz help me soon because here I spent more than 4 lack in my account @celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slate tiger.

[maiden frigate]

My account has been banned by mistake I'm sure other programs

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden frigate.

[night cloak]

What is the solution to this problem?

And this

[obsidian tinsel]

@night cloak Bro yesterday I was facing same error but Pubg Mobile never help me to solve this problem eve I have try their support twice but nothing happen. But after one and half day my problem was solve automatically.

[carmine cedar]

Is there a problem with this mission? Because I don't think of anything

[night cloak]

The problem is that my account has been stolen and this is the only way to access the account

[obsidian tinsel]

are you sure that your account is hacked.

[night cloak]

Yes, he has linked the account with Twitter

@PUBGMOBILE when i tried to login to my account i got a message saying account is banned l.i don't know why i received this message because i didn break any rules i been playing pubg since the first day and my merit is good please help and unlock my account id 520257358 oldmonk26

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @carmine cedar. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

He disabled his Facebook account by posting sexy clips

So many small updates to download .. I got a 4mb update .. what is this? I always get lag after installing something

Any help?

[obsidian tinsel]

can you login your account with email

[obsidian tinsel]

yes i can help you bro

[night cloak]

I log in and he enters the game and now he stops entering through the email

What can i do here

[feral forge]

you may refer to the message in #news.

[obsidian tinsel]

bro some have change your account version by modify some game file

[gentle sail]

Bro my id no 5465289878 got hacked ...how can i get back

[night cloak]

Lol nah

[gentle sail]

He changed aur the idp ..and connect his third login

[night cloak]

Maybe its a glitch?

[obsidian tinsel]

Bro pubg will never help you to recover your account

[night cloak]

Thank you

[tacit hinge]

Why

[obsidian tinsel]

because i am trying to recover my account from 1 month but they did not give a single reply

[night cloak]

I think that PUBG Mobile does not have good protection and does not deal well with customers

[obsidian tinsel]

It is not a glitch hacker have change your version

[carmine osprey]

Hey guys, can you tell me how I can unlink my email? I don't remember it and wanted to link it to mine, which I use

[obsidian tinsel]

Yes bro their protection is very bad

[hallow gulch]

It is not always that. The issue might sometimes be due to a glitch and can be fixed with a routine repair or uninstalling, @obsidian tinsel and @night cloak.

[hallow gulch]

If you wish to unlink an email, please contact in-game customer support.

[night cloak]

I lost $6000 in the game and it was stolen

[obsidian tinsel]

How it can be a glitch because i can change the version of game by myself it is too easy.

[carmine osprey]

Bot don’t speak with me about e-mail, only social media

[hallow gulch]

Messing with the game's files could lead to an account suspension, avoid doing that.

[hallow gulch]

You want to unlink your 3rd link login or a social media account?

[obsidian tinsel]

So how you can say that chaning of game version is glitch

[night cloak]

It got fixed by routine repair ty mate😊

[normal pecan]

bro how to unlink my fb account from PUBG

[hallow gulch]

Contact customer support and avoid sending the same picture/message.

[normal pecan]

i deleted my FB acc a month ago so i have a problem with that

becuase i wanna link my new FB tho

[carmine osprey]

game email(gmail). Created in a hurry and did not remember which one, I want to link it to the one I use

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @normal pecan.

[normal pecan]

ok

[obsidian tinsel]

bro do private dm me may i can help you

[hallow gulch]

You can't manually unlink your email, you have to contact customer support in order to do so.

[night cloak]

how to help me

[obsidian tinsel]

No bro they will ask you a long list of detail but they will never help you

[carmine osprey]

Can I contact customer support by email? I don’t understand how contact with support in game

[hallow gulch]

The email of PUBG MOBILE is meant for general inquiries. However, for account related issues, you may refer to subpoint 5.4 in our #faq channel which should guide you on how to contact in-game customer service.

[hallow gulch]

Once the information requested is given, which is used for the purpose of verifying the account's owner, the team will review the details provided, if the information is correct, customer service will proceed with taking the action/s needed to help you regain access to your account.

[night cloak]

What is the solution to this problem?

[hallow gulch]

What method are you using to log in?

[night cloak]

Gmail

[hallow gulch]

Try logging in using a different method, Facebook or twitter for instance.